Reviews

Service was good..Staff listened to my concerns. Doctor treated me with respect. Luckily I had a magnifier mirror in my purse to deal with removing my lenses and putting them back in. A high magnification mirror should be in the exam room for this. Exam room was clean and uncluttered.

Apr 10, 2018

Best care I have ever received. All staff so nice and caring. Doctor was wonderful and I am referring everyone I know!

Apr 5, 2018

I have been a patient for years. The office runs smoothly, I’ve never waited for a scheduled appointment. Everyone is friendly. I have even dropped in and they have helped my mother with her glasses at no charge.

Feb 1, 2018

Fast efficient courteous and accommodating - appointment after my work hours !

Dec 24, 2017

AS always everyone was friendly and helpful.

Dec 7, 2017

Always a great experience! Dr Cusic and team are the absolute best!

Oct 21, 2017

It was an enjoyable experience. I have never had an eye exam before. I will definitely be going back for my next one

Oct 6, 2017

As always the service was warm and welcoming! Dr. Cusic explained each procedure and it's purpose well.

Sep 20, 2017

Had a wonderful time with all the staff and felt like they took their time and kept me comfortable! Thanks for making my visit memorable!!

Sep 7, 2017

Quick and excellent service. Appreciate the flexibility of scheduling and appointment timeliness.

Sep 6, 2017

Friendly, efficient, professional place. Getting an appointment was easy and was in and out in 45 minutes. Will almost certainly be back.

Sep 6, 2017

Always treated pleasantly and professionally at Optical Images. Nice people,

Aug 20, 2017

I have been under the care of Dr. Cusic for a number of years . He's one of the few medical professionals who actually understands and helps people with low vision . He has been instrumental helping me keep my independence, which I am extremely grateful for.

Aug 17, 2017

Pleasant staff, comfortable & clean business. Easy to find & will recommend to others.

Jun 29, 2017

Great exam with Dr. Cusic. He was on-time, professional and personable. All the staff was courteous and friendly. I would return again for annual eye-check.

Jun 16, 2017

As always, Dr. Cusic and his staff are so very efficient and friendly. Our whole family has been going t Optical Images for many years and we plan to keep going there because of the excellent work they do. We recommend GVSS to parents with children when we think it would benefit them.

Jun 14, 2017

I found Optical Images to be very professional and knowledgeable. As a new patient, the criteria I was looking for needed to be, experience and location. I found both in picking Optical Images. I found Dr Cusic to be matter-of-fact and very thorough and willing to explain and answer all of my questions. Karen was a joy to work with in setting up my appointment and going through the insurance process. I only have glowing praise for my experience with Optical Images and would recommend them to anyone !

May 20, 2017

My recent visit to Optical Images was really great. The staff are polite and accommodating, and Dr. Cusic is friendly and professional. The office is open late on Tuesdays and Thursdays, which is a big help in allowing me to schedule appointments without missing work. I love the contacts that I purchased, and I can see better than I have in many years!

May 17, 2017

Dr. Cusic not only provides a sound and respectful eye exam, he has also educated me about the health of my eyes including tear production. Very helpful are his recommendations regarding daily optic-grade fish oil and daily washing of eye lids for good meibomian gland function. These two things have really helped my dry and sore eyes.

May 11, 2017

Great experience Dr and staff were very kind and hospitable

Apr 20, 2017

Wonderful doctor, very knowledgeable and personable!

Apr 18, 2017

Dr Cusic and his entire team are simply the best! I always feel like my eye health comes first and foremost, and never feel rushed. I always receive professional, courteous care from all the staff.  Excellent!

Jan 13, 2017

I always have a good experience at Optical Images...and the best part is that I don't have to drive far...it takes me 3 -5 minutes tops 👌👍👍👍👍👍👍👍👍😀

Jan 10, 2017

Great service! Easy to make appointments!

Dec 21, 2016

Great optician to visit, I've been a patient for about 8 years. I never have to wait long in the waiting room, and they are very willing to work with you on your insurance specifics. Dr. Cusic is always very well informed in his practice and is a pleasure to talk to.

Dec 17, 2016

The reminders sent prior to me appointment were extremely appreciated and helpful.

Dec 14, 2016

Have you ever gone to a new Doctor's office and wondered if they will be nice or friendly? Well, we moved into the area and took a chance with Dr. Ross and his staff. Well...they saw right through me and started harrassing me right away! Wow! I just LOVE a good joke and happy people. I must say...we feel right at home. Thank-you Karen, Sheri and Dr. Ross!

Dec 8, 2016

Really love the stuff and Dr. Cusic, friendly and professional.

Nov 17, 2016

I saw you last Wednesday and you said you would follow up with what we need to do after you check out my insurance coverage. Well when its my eyes we are dealing with I would of assumed that maybe you can also give options of people paying in cash as well in case insurance does not cover items. You never told me what we need to do for our next step until you find out what insurance covers. WOW really, how sad. Also you said that my eyes are like looking thru a "dirty windshield" well okay, now what? What are the options needed to help me? I would like a better understanding of exactly what a dirty windshield means please. What is the turn around time that I will hear from you? Thank you, Mark Blehm

Nov 14, 2016

Although I was not in a hurry, the office was able to give me an appointment the very next day from when I called and I did not have to wait once I arrived for my appointment. The staff and doctor were all friendly and helpful, and Dr. Cusic gave a good eye examination. I plan to visit them for my future exams too.

Oct 28, 2016

I was pleasantly surprised by the professionalism of this office. Dr Cusic used the latest technology I have never had done before. I defiantly would recommend them to others.

Oct 24, 2016

Easy to make appointment, easy to find, very friendly staff and Dr Cusic was very professional.

Oct 6, 2016

Family has been patients of yours for years. Karen was the one to suggest I try this company. Good advice!

Sep 30, 2016

Very professional and courteous staff. I had an eye exam, and afterward, was able to choose new frames from their selection. Also a convenient location with easy parking.

Sep 21, 2016

No. Problems. Service was very professional.

Aug 27, 2016

Excellent service & courtesy!!

Aug 25, 2016

Dr. Cusic has consistently been a tremendous support for me and my optical needs. His technical knowledge and professionalism are the reasons I return for his care and insight.

Aug 20, 2016

Exceptional customer service and checkup!

Jul 20, 2016

Optical Images is tucked in a side corner of a wandering strip mall but when you find it you will be glad you did. (It is well marked from the street.) Karen is warm and inviting on the phone and Dr. Cusic is thorough and skilled. I saw the Optometrist right on time and the appointment was brief but covered everything.

Jun 12, 2016

Great doctor. Great office. Downside is you can't call the office directly. You must go through an answering service even during office hours. That is very annoying.

May 30, 2016

Dr. Cusic really knows his stuff. Not only is he great at the regular parts of the a normal eye exam, he seldom has had to dilate my pupils. This gets me back to my day so much quicker. Plus, he's given me great help on the importance of meibomian glands and tears, not only for avoiding dry eyes but also for the clarity of my vision.

May 28, 2016

Super Friendly & Professional Staff! The office is very welcoming & I felt like I had been a long-time patient even though it was my first visit!

Apr 30, 2016

Very friendly and helpful staff

Apr 22, 2016

Dr. Cusic and the team at Optical Images are amazing! This was my first visit after searching for months for an optometrist within my insurance plan, etc. The entire staff was very professional, caring and courteous. Karen was very kind to assist me with the new patient paperwork and Cheri helped me in the selection of the 2 most perfect eye-frames. Ya'll are great!!!!!

Apr 15, 2016

Dr Cusic checked my eye in detail and explained the dry eye condition that I have. He is even looking over my previous exam records from another doctor to get a better idea of what treatment I may need. The office staff is very friendly and helpful. I spoke with Karen and she helped get all my information and made sure I was informed all the way.

Mar 17, 2016

Very friendly staff and very patient Dr who explained everything to me in detail.

Feb 5, 2016

Overall it was good experience. Doctor was very detailed and friendly. The frames selections could be improved however.

Feb 3, 2016

very nice office staff made me feel very comfortable and didn't pressure me into anything.

Feb 1, 2016

I was disappointed with my experience last week at Optical Images. The whole atmosphere seemed less professional than most other clinics and Dr. Offices I have been to previously. All of that could be overlooked though if it wasn't for the HUGE mistake at the end of my visit. One of the assistants made me sit and wait for a long time just to get my glasses prescription and when I did finally get it it was not the right prescription!! Unbelievable!! And also, INEXCUSABLE!!!

Jan 18, 2016

Really appreciated how personable Dr. Cusic was and how friendly his staff was as well! Visit was very streamlined! Looking forward to my next appointment.

Jan 13, 2016

Always a very comfortable and friendly experience working with the Optical team.

Jan 13, 2016

I've been going to Ross cusic and Karen since 2004. They are always friendly and courteous. They don't push to sell you new glasses/contacts if there's a small change in your vision and they always help with repair if something breaks within two years of purchase! A great team overall.

Dec 12, 2015

The staff is super friendly and patient. They didn't rush me or anything.

Dec 9, 2015

Very thorough exam and friendly staff

Nov 19, 2015

Dr. Ross and I always have a great conversation about life in general and subjects of similar interests . It's always an enjoyable visit with great service.

Oct 14, 2015

Incredibly friendly & easygoing experience from the office manager & the doctor!!! I'd highly recommend Optical Images to Everyone for their professionalism & quickly helping me with my Needs!!

Aug 24, 2015

Professional Courteous Friendly Efficient

Aug 16, 2015

It is very disapponting for me to see you stopped 30% sales on classes. This has great impact to continue my visit in future

Jul 31, 2015

Everyone was soooooo nice! The receptionist was super helpful. The doctor was awesome and the super awesome lady that helps u find ur glasses was over the top nice!!!!

Jun 26, 2015

I have only been coming to your offices for a few months. I appreciated all the info you gave me about my condition and sending me to a specialist who handled my case and then you doing the follow up. I will gladly give your name to any one in the area who needs a new doctor.

Jun 11, 2015

I learned about new technology that makes lenses with improved peripheral vision.

Jun 5, 2015

The doc is quick, and personable and also knows his stuff! I can see clearly!

Apr 28, 2015

I like the small town feeling and the staff and doctor are so nice. I feel my eyes are in good hands.

Apr 22, 2015

Extremely fast! In and out and back to life. I love that. Also takes necessary steps to make sure eyes and vision are in tip top shape.

Mar 26, 2015

Great customer service! It's always great talking with Dr. Ross, he's always on target for my vision needs and a very personable guy.

Mar 24, 2015

Professional friendly service

Mar 15, 2015

What a great place! Dr. Cusic was honest and has a good sense of homr. Sherree (spelling?) picked out an awesome set of frames and clearly explained my costs. I will recommend Optical Images to everyone.

Mar 14, 2015

I always enjoy talking to Karen and is actually very therapudic for me.

Dec 4, 2014

THEY HAVE ALWAYS BEEN OVERLY COOPERATIVE AND FRIENDLY. I WOULD ALWAYS RECOMMEND THEM.

Nov 24, 2014

Both the doctor and his assistant were absolutely wonderful. They both were more than willing to listen to all of my vision concerns and went out of their way to help find solutions. Great service!

Nov 13, 2014

Very friendly doctor who explains everything in detail until you understand your situation. Best experience i ever had at an optometrist.

Oct 9, 2014

The Dr found some eye lashes that were irritating my eye and removed them. My eyes feel sooo much better.

Oct 3, 2014

NICE PEOPLE TO DEAL WITH !

Aug 22, 2014

Always I have a pleasant experience

Aug 18, 2014

The friendly staff and the fact that Dr Cusic really takes the time to care about his patients really speaks volumes. Because of this I will recommend his office to anyone.

Aug 9, 2014

Lighten up Ross. Being defensive just makes you seem unsure of what great things you do for your patients.

Jul 30, 2014

Was late for my 1st visit yet my treatment was perfect, no frustration or annoyance. I was very pleased to find the professionialism, clear experience, depth of knowledge and professionalism from Dr Cusic, Tim and Karen - what a Team!

Jul 11, 2014

Everybody was friendly and there was no waiting.

May 22, 2014

Very professional, had frames that fit properly and explained bi-focal options

May 15, 2014

I always have a good appointment when I visit to your office. You make me feel right at home. Janice

May 10, 2014

The gentleman working there took the time to help me pick out many different options for frames and gave his honest opinion on what would best suit me.

Apr 13, 2014

We always recommend GVSS to parents.

Apr 3, 2014

Dr. Cusic and his fabulous team are second to none! Helpful, friendly and timely are on the long list of reasons I will continue coming back to Optical Images!

Mar 14, 2014

As always the service from all staff is friendly, professional and warm. I love coming here!: ) I am always impressed by the personalized service I get here! I always get a warm greeting, and I never get the feeling that I am just a patient. It is a family atmosphere for sure! I highly recommend coming here for all of your vision care!

Feb 27, 2014

My daughter's first ever exam and she walked out excited! Love Dr. Cusic and Karen!

Feb 21, 2014

Annual checkup, always a pleasure! The staff is wonderful (as always), punctual, and I never feel rushed or hurried. Dr Cusic is thorough and I always feel very well cared for! Great office!

Jan 22, 2014

Dr. Cusic found an eyelash in my eye and removed it? It feels better.

Dec 25, 2013

They always take excellent care of me.

Dec 13, 2013

Dr. Cusic, Tim and Karen are the best. They always take great care of me whenever I need help with my glasses. They are highly professional and very attentive. Thanks guys.

Nov 25, 2013

Tim is amazing and can fix my disabled son's glasses, unlike many other optometry offices I have tried. GREAT selection of frames!!

Nov 2, 2013

I had a good conversation with Dr. Ross about trains that I drive. We had a relaxed visit and was made to feel right at home. Thanks, Dr. Ross.

Oct 4, 2013

Was having problems with new contacts. Dr Cusic was able to correct the problem and I am seeing well again. A huge thanks to him for his willingness to work with me.

Sep 21, 2013

Friendly, efficient staff

Sep 21, 2013

Enjoy the persanl conversation, i.e. friedlyness

Aug 22, 2013

Great selection, great service.

Aug 1, 2013

There were a number of questions that needed to be answered. Dr. Cusic took the time necessary to address every question. He was very thorough.

Jun 21, 2013

I haven't had an eye exam in over 15 years. Because I have noticed a definite change in the quality of my vision, I was nervous about finding out I'd need glasses. I only needed a minor prescription, but Dr. Cusic was very nice and showed me what a difference it would make for me. I even took my 3.5 year old daughter with me and the staff was very accomodating of that. I was too overwhelmed to actually purchase my glasses while I was there, but I looked and chose a favorite pair without any pressure at all. I ended up calling the office later that day and they gave me an exact quote over the phone. I'll be going in tomorrow to complete the process. Very enjoyable experience for me. I will definitely be returning, and taking my daughter for a visit as well. She loved it! :)

May 16, 2013

It was business as usual through out the visit. But towards the end, Dr. Cusic spent a couple of minutes for a casual chit chat with his staff and I. To think something so insignificant could change the experience. Well it did and I enjoyed it =)

May 16, 2013

Tim was superb as always.

Apr 28, 2013

very well done,fast,efficient and friendly.

Mar 22, 2013

Dr. Cusic was very patient and answered all my questions and explain everything in detail so I could understand. Tim was very helpful and knowledgable. My whole experience from the time I walked in the front door till I left was exceptional. Dr Cusic will definitely be my eye doctor from now on.

Mar 13, 2013

I look forward to coming back. Amazing people

Feb 28, 2013

I like the relaxed atmosphere that the staff provide. They are very knowledgeable and helplful in what they do.

Feb 11, 2013

Always feel like I have the undivided attention of Dr Cusic! He never makes me feel rushed during the eye exams and his team is great at helping to answer questions on eye care and billing. They are just really wonderful, and my family (who are also patients) agree!

Jan 15, 2013

Everyone was very friendly and polite, I had a great experience and I loved how they treat my 8 year old daughter. Thank you so much :)

Jan 13, 2013

Great people, always professional and very friendly at the same time. I always fee like I am being taken care of when I visit.

Jan 4, 2013

I loved how friendly and helpful everyone was....the appointment went quickly and efficiently, I felt like my daughter was well taken care of and even she said it was fantastic visit!

Dec 21, 2012

Karen is very efficient with her eye exam previous to meeting the Dr. tim went through my options very well. Dr had a good feel for my situation before he came in room for exam. I felt uncomfortable with the conflict between Ross and Tim. I really like Tim and was afraid the mix up with me pushing for a sample of a stronger prescription, so I could read, created a problem for Tim.

Dec 21, 2012

Friendly staff as usual. Thanks for the great eye care.

Dec 18, 2012

Family friendly environment.

Dec 14, 2012

good discussion about eye health and the test for evaluating the healthy blood vessels and what you are looking at. Interesting and informational.

Nov 12, 2012

Great walking into the store and have Tim remember my name & welcome us into the store! Keep it friendly! :{)

Oct 5, 2012

I like Tim, he is the best... Thanks.

Aug 30, 2012

Everyone is great! Helpful, knowledgeable & caring.

Aug 21, 2012