Optical Gallery EyeCare & Laser Managment

Dr. John Fain & Dr. Catherine Hall

Star Star Star Star Star 569 Reviews

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Reviews

StarStarStarStarStar I look forward to my new glasses.  —    (Patient since Thu Feb 16 00:00:00 MST 2006)

I look forward to my new glasses. I know they'll fit and feel right as I've never had to go back for adjustments before. It was very reassuring to see Dr. Fain and staff in super mode and I felt as comfortable as if I hadn't misssed the last five years.


StarStarStarStarStar The staff and office is great!!! Also the offic... —    (Patient since Sat Jul 15 00:00:00 MDT 2017)

The staff and office is great!!! Also the office is very clean and professional


StarStarStarStarStar Great service on my last appointment. I always... —    (Patient since Fri Mar 23 00:00:00 MST 2001)

Great service on my last appointment. I always enjoy working with Dr Fain and Hall.


StarStarStarStarNo Star I have been coming to Dr. Fain and Dr. Hall for... —    (Patient since Mon Nov 13 00:00:00 MST 2006)

I have been coming to Dr. Fain and Dr. Hall for about 10 years now, and I have always been treated with respect and kindness! The staff is very lovely, and the technicians working with glasses are fantastic. One technician worked very hard with me to figure out the proper adjusting for my glasses. I am so thankful for that! Dr. Fain and Dr. Hall have always exceeded their service with my family and I. They answer any questions you have and ensure that you understand. The wait time usually does go beyond my appointment time, but I seem to always go when it is busy. Other than that, it is a great place!


StarStarStarStarStar Family of 4 —    (Patient since Thu Mar 13 00:00:00 MDT 2014)

Me and my family of 4 have been coming here for about 3 years now. My expectations are met every visit. Dr. Are always trying to improve my vision and they stay updated on new products.


StarStarStarStarStar Best doctors and staff ever. You can tell they ... —    (Patient since Thu Apr 09 00:00:00 MDT 2015)

Best doctors and staff ever. You can tell they truly care about their patients! The office is clean and comfortable. I wouldn't go anywhere else.


StarStarStarStarStar Yearly Visit —    (Patient since Tue Dec 16 00:00:00 MST 2003)

As always Dr. Hall was patient, kind, and supportive.


StarStarStarStarStar I am always happy when I leave, feeling cared f... —    (Patient since Fri Nov 02 00:00:00 MDT 2012)

I am always happy when I leave, feeling cared for. thank you all for the care you give from the time I came in the door until the time I leave.


StarStarStarStarStar I was pleased as always. The young lady who too... —    (Patient since Thu Feb 12 00:00:00 MST 2004)

I was pleased as always. The young lady who took me back was extra pleasant & so professional. Dr. Hall is a honey, been with her for years! Faye Raines


StarStarStarStarStar Dr. Hall is very kind and professianal. She ans... —    (Patient since Tue Mar 26 00:00:00 MDT 2013)

Dr. Hall is very kind and professional. She answers all of my questions and concerns. I highly recommend this optical.


StarStarStarStarStar Great experience each visit w/ Dr. Hall & Chris —    (Patient since Fri May 27 00:00:00 MDT 2016)

Dr. Hall is very good at speaking patient-eze... Easy to understand the way diabetes affects your vision and very good at making sure all questions are answered. Chris has always been my Go To guy when it comes time to answering questions about frames... These two are above and beyond great service!


StarStarStarStarStar First Impressions —    (Patient since Sat May 20 00:00:00 MDT 2017)

I haven't been to a eye doctor in a very long time. The doctors at Optical Gallery were very nice and patient with me. I had a nice experience everyone was so friendly and helpful.


StarStarStarStarStar Great service  —    (Patient since Thu May 19 00:00:00 MDT 2016)

Dr Hall is very thorough and is great at walking thru optuons with you. Makes me feel confident in choices i make.


StarStarStarStarStar Love this place and have been a loyal patient f... —    (Patient since Thu Jun 20 00:00:00 MDT 2002)

Love this place and have been a loyal patient for over a decade! Dr Hall is very careful and thorough. Dr Fain is a blessing because he found my hubby was diabetic! Saved his life!!! Staff really cares and makes everything easy.


StarStarStarStarStar  —    (Patient since Sat Apr 18 00:00:00 MDT 2015)

Friendly staff. Explained every step as to what they were going to do and why. Answered all my questions with understandable answers.


StarNo StarNo StarNo StarNo Star Bait and switch —    (Patient since Fri Nov 19 00:00:00 MST 2010)

I was told the examination would cost $35, but was charged $127 because I mentioned a floater. I had mentioned a floater when I made the appointment.


StarStarStarStarStar The staff was friendly and very efficient. Man... —    (Patient since Thu May 11 00:00:00 MDT 2017)

The staff was friendly and very efficient. Many times I find myself waiting for extended periods of times in medical offices, not so here, my appointment was actually started on time.


StarStarStarStarStar Great for contact lenses! —    (Patient since Wed Sep 11 00:00:00 MDT 2013)

I have had several doctors try to fit me for contact lenses. Dr Hall has a natural talent to find the best fit for my "complicated" vision.


StarStarStarStarStar Treats you like family! —    (Patient since Sat May 06 00:00:00 MDT 2017)

Staff and Dr. Hall were all very professional and friendly. From the time I called to set an appointment to the point I paid for services I was treated with respect. Very happy that I found them and am in hopes they never go anywhere. :)


StarStarStarStarStar excellent technicans operating test equipment ... —    (Patient since Fri May 19 00:00:00 MDT 2000)

excellent technicans operating test equipment excellent exam by dr. hall inspiring confidence and knowledge displayed.


StarStarStarStarStar Dr. Hall was amazing at explaining exam and res... —    (Patient since Fri Apr 28 00:00:00 MDT 2017)

Dr. Hall was amazing at explaining exam and results and importance of findings. How the eye health is related to other health issues. I was very impressed with her bedside manner. She explained with dignity and not condescendingly.


StarStarStarStarStar Been going for several years —    (Patient since Sat Sep 27 00:00:00 MDT 2008)

Been going for several years and don't plan on stopping. Great customer service from the staff and great one on one with the doctors.


StarStarStarStarStar GREAT JOB! —    (Patient since Fri Feb 28 00:00:00 MST 2014)

Monica was awesome getting my daughters benefits verified when they were changed without me knowing, Chris was great at helping my daughter pick her first pair of glasses, Tina is always great when doing the eye tests, and Dr. Hall was fantastic and very personable (our first time being seen by her usually we see Dr. Fain).


StarStarStarStarStar Friendly, knowledgeable staff. Dr. Fain is rea... —    (Patient since Thu Jul 24 00:00:00 MDT 2008)

Friendly, knowledgeable staff. Dr. Fain is really good. Listens first, then examines, then decides the course of action, if any. I have been a patient for several years and have recently moved 30 miles away, but still make the drive just to see Dr. Fain.


StarStarStarStarStar Love your customer service, everyone in this of... —    (Patient since Sat Apr 05 00:00:00 MDT 2014)

Love your customer service, everyone in this office is knowledgeable, friendly and helpful to us. I would not take my family anywhere else for our eye exams and glasses.


StarStarStarStarStar Very pleased with my appointment and service I ... —    (Patient since Tue Mar 14 00:00:00 MDT 2017)

Very pleased with my appointment and service I received. Thank you.


StarStarStarStarStar The staff was very friendly and made you feel s... —    (Patient since Sat Aug 11 00:00:00 MDT 2007)

The staff was very friendly and made you feel so welcome. Dr. Hall was very friendly and explained my test results/reports thoroughly. At the end, she asked if I had any questions on anything concerning my visit.


StarStarStarStarStar I been a patient of Dr Fain's for over 30 years... —    (Patient since Sat Oct 12 00:00:00 MDT 2002)

I been a patient of Dr Fain's for over 30 years. I now live 40 miles away and still drive to see him annually because I respect his knowledge to help me see better.


StarStarStarStarStar I have seen Dr. Hall for over 10 years - highly... —    (Patient since Tue Apr 24 00:00:00 MDT 2007)

I have seen Dr. Hall for over 10 years - highly recommend her and the staff at Optical Gallery.


StarStarStarStarStar A very satisfied customer —    (Patient since Fri Nov 06 00:00:00 MST 2015)

The entire staff here was great. Very personable, customer service skills were off the chart...the employees that stood out the most to me besides Dr. Hall (she was fantastic!), was the receptionist she was very friendly, nice and sweet . The lady in the back that help you try on contacts and gives out the pricing, was so sweet and informative, her customer service skills were just great as well.


StarStarStarStarStar Optical Gallery experience —    (Patient since Mon Feb 22 00:00:00 MST 2016)

Optical Gallery has been a great place to go and take care of my vision, I have not had a bad experience nor have I felt mistreated. Thank you!


StarStarStarStarStar Very pleasant experience  —    (Patient since Wed Feb 16 00:00:00 MST 2011)

My eye visit was very pleasant. I felt comfortable with the process and everyone put me at ease the entire time I was there.


StarStarStarStarStar Great service Very cleanDoctor fain is super ... —    (Patient since Mon Feb 20 00:00:00 MST 2017)

Great service Very clean Doctor fain is super friendly, very nice guy They want to help and they want you to get the best deal for the best price!


StarStarStarStarStar  —    (Patient since Wed Feb 09 00:00:00 MST 2005)

Dr. Hall was her usual proficient self. She always makes me feel welcome and then does an excellent exam and answers all my questions.


StarStarStarStarStar The appointment went very well, I was taken in ... —    (Patient since Thu May 26 00:00:00 MDT 2005)

The appointment went very well, I was taken in and enjoyed the visit.


StarStarStarNo StarNo Star Dr. Fain and his staff are awesome. Just make s... —    (Patient since Mon Jun 13 00:00:00 MDT 2011)

Dr. Fain and his staff are awesome. Just make sure that you know what you are buying and take your time because all sales are final and this is a big purchase.


StarStarStarStarStar Very satisfied long-time patient! —    (Patient since Wed May 01 00:00:00 MDT 2002)

if you're looking for a great eye doctor with a wonderful chair-side manner, then call Dr. Catherine Hall! She has been taking care of me for over 10 years! I suffer from a bad astigmatism. She has worked with me in finding just the right contacts so I don't have to wear glasses every day. She clearly presents all of my options and never makes you feel rushed. I HIGHLY RECOMMEND Dr. Hall!!!


StarStarStarStarStar Dr. Hall was fantastic to work with!  —    (Patient since Tue Sep 14 00:00:00 MDT 2004)

Dr. Hall was fantastic to work with! She answered all of my questions and made me feel completely at ease throughout the entire process. Most of the staff was also very professional. Chris was great to work with while he made adjustments and specification changes for my frames. One lady I worked with was slightly unprofessional about putting the eye drops in my eyes. I told her I did not do well with eye drops, and was going to ask her if I could do it myself, however she did not listen. She was very rough in her handling, and I did not appreciate her lack of professionalism in putting the eye drops in. I do not know her name, but she had dark hair.


StarStarStarStarStar I am very glad to have been referred to this of... —    (Patient since Sat Jan 21 00:00:00 MST 2017)

I am very glad to have been referred to this office. I have been extremely pleased with the friendliness, professionalism and awesome care and service in which we have experienced on each and every visit.


StarStarStarStarStar This is the best and only people I will trust m... —    (Patient since Fri Jan 14 00:00:00 MST 2005)

This is the best and only people I will trust my eyes to, Dr Hall is the best and nicest person I have ever seen this office deserves a 10 star rating, 5 doesn't do ot justice.


StarStarStarStarStar Love this place been going here for 10 years gr... —    (Patient since Mon May 24 00:00:00 MDT 2010)

Love this place been going here for 10 years great staff very friendly and professional


StarStarStarStarStar Great service and staff is awesome, professiona... —    (Patient since Sat Jan 07 00:00:00 MST 2017)

Great service and staff is awesome, professional and educated.


StarStarStarStarStar Dr. Hall is always warm, but professional. The... —    (Patient since Fri Dec 22 00:00:00 MST 2006)

Dr. Hall is always warm and professional. The appointment moved along promptly and effeciently.


StarStarStarStarStar My family have been patients of Drs Fain and Ha... —    (Patient since Fri Dec 27 00:00:00 MST 2002)

My family have been patients of Drs Fain and Hall for nearly 20 years of excellent care.


StarStarStarStarStar Best eye doctor I've ever been to! —    (Patient since Wed Dec 30 00:00:00 MST 2015)

Best eye doctor I've ever been to!


StarStarStarStarStar It was a pleasure and enjoyed your friendly and... —    (Patient since Wed Dec 28 00:00:00 MST 2016)

It was a pleasure and enjoyed your friendly and casual atmosphere


StarStarStarStarStar Great Professional Eye Care. Been getting glass... —    (Patient since Sat Jul 05 00:00:00 MDT 2014)

Great Professional Eye Care. Been getting glasses here for years. Have a new Medical issue that affects my eyes. Dr. Hall was a great help putting together an eye health plan. They don't just do eye tests and sell glasses!


StarStarStarStarStar I have been going there for years and Dr. Fain ... —    (Patient since Thu Feb 08 00:00:00 MST 2007)

I have been going there for years and Dr. Fain has always been able to explain my condition and my options . I feel he has been able to deliver quality service and he understands the particular eye condition that I have that separates me from other regular eye doctors.


StarStarStarStarStar As always my visit was extremely pleasant. —    (Patient since Sat Oct 16 00:00:00 MDT 2010)

As always my visit was extremely pleasant.


StarStarStarStarStar Service and quality of care is exceptional!  —    (Patient since Wed Nov 25 00:00:00 MST 2015)

Service and quality of care is exceptional!


StarStarStarStarStar My husband and I have been going to Optical Gal... —    (Patient since Sat Jan 26 00:00:00 MST 2008)

My husband and I have been going to Optical Gallery for a number of years and have been seen by both Dr. Hall and Dr. Fain. We have always received excellent care and service. The office is a warm and inviting place and the staff always cordial and efficient.


StarStarStarStarStar Wonderful service and attention to details! Th... —    (Patient since Fri Dec 05 00:00:00 MST 2014)

Wonderful service and attention to details! The staff are always very welcoming and warm. You will not be disappointed with the service at Optical Gallery. They will take care of you and your family!


StarStarStarStarStar Doctor and Staff are very friendly & helpful...... —    (Patient since Tue Mar 26 00:00:00 MDT 2013)

Doctor and Staff are very friendly & helpful... I am very pleased with the service.


StarStarStarStarStar Another Excellent Experience —    (Patient since Wed Feb 22 00:00:00 MST 2006)

My visit to Optical Gallery with Dr. Fain warrants a 5 star rating


StarStarStarStarStar Annual Visit was very satisfying. Great service... —    (Patient since Tue Oct 26 00:00:00 MDT 1999)

Annual Visit was very satisfying. Great service.


StarStarStarStarStar I love this whole establishment.  —    (Patient since Mon Sep 23 00:00:00 MDT 2013)

I love this whole establishment. Everyone is so helpful and courteous. I have never had to wait very long for the doctor past my appointment time, nor have I had to return a pair of glasses for any found faults. None of my appointments have ever been rushed. I am a patient for life!!


StarStarStarStarStar Upscale  —    (Patient since Sat Oct 24 00:00:00 MDT 2015)

This is like an upscale eye doctor! They have modern technology and friendly staff. Love the fact that everyone has lasik!


StarStarStarStarStar Dr. Hall was excellent and very professional.P... —    (Patient since Fri Oct 21 00:00:00 MDT 2016)

Dr. Hall was excellent and very professional. Provided very good information on my eye exam and issues related.


StarNo StarNo StarNo StarNo Star  —    (Patient since Sat Sep 05 00:00:00 MDT 2015)

Support staff were friendly and courteous, as were the clinical assistants. The doctor, however, was rude and insulting. I have brought my children to this office before, but they saw a different doctor on the previous visit. We were very happy with Dr. Hall. Dr. Fain insisted that I buy contact lenses for Alicia, and I told him and all the staff that I didn't want to purchase contact lenses, only glasses. He ignored my comments, and told his assistant to fit Alicia with contact lenses and she could try them for 2 weeks with no obligation to purchase. Again, I said, "I am not buying contacts." and again, I was ignored. While I was helping my two other children select frames for their glasses, the technician fitted Alicia in contacts, and tried to sell her contact solution. I told the young lady I was not buying contacts and she went to Dr. Fain's office and told him what I had said. He came back to the counter where Alicia was sitting and again spoke to me in an insulting manner. The technician told Alicia to remove the contacts, and she did. My family of 5 will not be scheduling another appointment with Dr. Fain.


StarStarStarStarStar Takes time qith you and answers and explains all ... —    (Patient since Fri Aug 15 00:00:00 MDT 2014)

Takes time with you and answers and explains all information.


StarStarStarStarStar Takes time qith you and answers and explains all ... —    (Patient since Fri Aug 15 00:00:00 MDT 2014)

Takes time with you and answers and explains all information.


StarStarStarStarStar The place was amazing, the staff was very FRIENDL... —    (Patient since Mon Oct 10 00:00:00 MDT 2016)

The place was amazing, the staff was very FRIENDLY and very helpful. Dr. Fain was very helpful. Keith was also very friendly and very helpful with helping find the right frame at a low cost and very very outgoing person.


StarStarStarStarStar Great place to go for the right eye care !... —    (Patient since Mon Feb 04 00:00:00 MST 2008)

Great place to go for the right eye care !


StarStarStarStarStar Best Eye care in Mesquite! —    (Patient since Thu Jan 08 00:00:00 MST 2015)

The people make this office great! Atmosphere is friendly and the care we received is second to none! Would recommend to anyone wanting get top notch care!


StarStarStarStarStar  —    (Patient since Thu Mar 03 00:00:00 MST 2011)

I am comfortable with Dr. Hall. I trust what she tells me.


StarStarStarStarStar Very sweet and patient with my girls and I.... —    (Patient since Fri Jun 10 00:00:00 MDT 2011)

Very sweet and patient with my girls and I.


StarStarStarStarStar  —    (Patient since Sat May 24 00:00:00 MDT 2003)

I've been using Dr. Fain as my optometrist for many years. Always a thorough and pleasant experience. I'm very confident that I have received the best care available.


StarStarStarStarStar Pleasant visit.... —    (Patient since Fri May 29 00:00:00 MDT 2015)

The staff was very polite and professional.


StarStarStarStarStar Best Place Ever! —    (Patient since Wed Jan 26 00:00:00 MST 2005)

I love the staff everyone is so friendly and Dr. Fain is the absolute BEST!!!!


StarStarStarStarStar Great Service!! Love this office!!... —    (Patient since Mon Feb 18 00:00:00 MST 2002)

Great Service!! Love this office!!


StarStarStarStarStar Eye visit —    (Patient since Tue Jan 28 00:00:00 MST 2003)

Been with this group for 30 yrs prob. Would and have recommended to friends and associates. Knowledgeable, attentive, prompt, and genuinely caring.


StarStarStarStarStar Everything was as expected--I have been a patient... —    (Patient since Wed Nov 17 00:00:00 MST 2004)

Everything was as expected--I have been a patient of Dr. Fain for 15 years.


StarStarStarStarStar Dr. Hall always makes me feel like she's glad to ... —    (Patient since Wed Feb 09 00:00:00 MST 2005)

Dr. Hall always makes me feel like she's glad to see me and answers any questions I have. She explains everything she does and never rushes my exam.


StarStarStarStarStar JB Jackson —    (Patient since Wed Nov 08 00:00:00 MST 2006)

Excellent staff that provided excellent customer service. I had a wonderful experience.


StarStarStarStarStar Friendly people. Dr. Fain takes the time to really explain procedures and make sure the client is ... —    (Patient since Wed Jan 05 00:00:00 MST 2011)

Friendly people. Dr. Fain takes the time to really explain procedures and make sure the client is comfortable


StarStarStarStarStar Very attentive and professional staff. Keith was exceptional in helping me find the right pair of... —    (Patient since Thu Jul 21 00:00:00 MDT 2016)

Very attentive and professional staff.


StarStarStarStarStar Keith is the Best!!!!!!!!!!!!!!!!!!!!... —    (Patient since Tue Jul 06 00:00:00 MDT 2004)

Keith is the Best!!!!!!!!!!!!!!!!!!!!


StarStarStarStarStar The best eye exam experience!... —    (Patient since Fri Jun 07 00:00:00 MDT 2002)

The best eye exam experience!


StarStarStarStarStar Huge improvement ... no long waiting times. ... Yaye!  —    (Patient since Mon Aug 06 00:00:00 MDT 2012)

Have always felt had the best professional care from Dr Fain and Optical Gallery. But this was the best and first appointment to have no long waiting times. A huge improvement in office functionality as had dreaded this part of the appointment. It helped to make me feel so much better about going to the next visit.


StarStarStarStarStar Great professionalism, but not cost effective for the patient.  —    (Patient since Tue Jun 20 00:00:00 MDT 2006)

The cost of my lenses leave a lot to be desired. Something should be done to keep the patient from feeling like they've been taken advantage of or at least their needs are more of a priority than the bottom line.


StarStarStarStarStar Professional, Prompt and Comprehensive Services —    (Patient since Fri Jan 30 00:00:00 MST 2004)

My family has used Optical Gallery Eye Care& Laser Management for over a decade. They use several different tests to ensure we receive a comprehensive eye care check-up. They are a bit pricey. However, I find their services to be extremely thorough and professonal.


StarNo StarNo StarNo StarNo Star Dr Fain is too pushy. I have wore glasses for many years and do not need to be told what to do. ... —    (Patient since Thu Jun 09 00:00:00 MDT 2016)

Dr Fain is too pushy. I have wore glasses for many years and do not need to be told what to do.


StarStarStarStarStar Service was great from start to finish.The staff was very helpful in every question I had.I would ... —    (Patient since Mon Jun 06 00:00:00 MDT 2016)

Service was great from start to finish.The staff was very helpful in every question I had.I would Highly recommend this company to all of my friends and family.THANKS AGAIN....


StarStarStarStarStar Great Establishment  —    (Patient since Fri Apr 02 00:00:00 MDT 2010)

I really love your staff. Everyone is so professional and caring.


StarStarStarStarStar I love this Doctor and his staff! ... —    (Patient since Mon Jan 04 00:00:00 MST 2016)

I love this Doctor and his staff!


StarStarStarStarStar All the staff are always professional and friendly. Great customer service! Love Dr. Hall!... —    (Patient since Fri Feb 13 00:00:00 MST 2009)

All the staff are always professional and friendly. Great customer service! Love Dr. Hall!


StarStarStarStarStar Excellent Professional Service —    (Patient since Fri Mar 18 00:00:00 MDT 2016)

Dr. Fain and his staff were courteous and friendly. Clean and pleasant environment. No waiting time.


StarStarStarStarStar  —    (Patient since Fri Jan 31 00:00:00 MST 2003)

I have been coming here 22 years and I LOVE it! They are the Best!!! Dr. Hall and Dr. Fain are amazing!


StarStarStarStarStar Excellent staff and service!! —    (Patient since Thu Apr 14 00:00:00 MDT 2016)

Excellent staff and service!!


StarStarStarStarStar  —    (Patient since Mon May 23 00:00:00 MDT 2011)

Love this office staff and doctors.


StarStarStarStarStar Very hands on,, patience and makes u very at ease... —    (Patient since Sat Aug 22 00:00:00 MDT 2015)

Very hands on,, patience and makes u very at ease


StarStarStarStarStar Always an enjoyable time when I walk in the office.  —    (Patient since Tue Oct 28 00:00:00 MDT 2008)

Always an enjoyable time when I walk in the office. They take really good care of their patients.


StarStarStarStarStar Ms smith —    (Patient since Fri Feb 07 00:00:00 MST 2014)

Great atmosphere I love everything about it from the staff to my doctor


StarStarStarStarStar Dr Fain very professional and patient .Conversation with his staff good and information helpful  —    (Patient since Wed Mar 16 00:00:00 MDT 2016)

Dr Fain very professional and patient . Conversation with his staff good and information helpful


StarStarStarStarStar Great Customer Service —    (Patient since Fri Aug 10 00:00:00 MDT 2007)

Techs are very professional, courteous and knowledgeable. Smart team in tact!


StarStarStarStarStar Excellent service. The people that work there are very nice and seem to genuinely care. —    (Patient since Sat Mar 22 00:00:00 MDT 2008)

Excellent service. The people that work there are very nice and seem to genuinely care.


StarStarStarStarStar We'll be back,every time. —    (Patient since Thu Apr 14 00:00:00 MDT 2005)

We'll be back,every time.


StarStarStarStarStar Nice people and a very clean place. —    (Patient since Tue Mar 01 00:00:00 MST 2016)

Nice people and a very clean place.


StarStarStarStarNo Star Overall a great experience —    (Patient since Mon Feb 22 00:00:00 MST 2016)

Overall a great experience


StarStarStarStarStar Satisfied customer —    (Patient since Sat Jun 27 00:00:00 MDT 2009)

I am very happy with the whole team they make you feel very welcome an special as soon as you walk in the door . Thank to everyone of them


StarStarStarStarStar Como ya dije muy buen servicio y atencion gracias  —    (Patient since Thu Jan 16 00:00:00 MST 2014)

Como ya dije muy buen servicio y atencion gracias


StarStarStarStarStar I love the way your office treats its patients.  —    (Patient since Wed Apr 23 00:00:00 MDT 2014)

I love the way your office treats its patients.


StarStarStarStarNo Star Annual eye exam —    (Patient since Wed Feb 06 00:00:00 MST 2002)

For the most part, I believe the staff and Doctor a genuinely interested in providing me the most accurate exam possible. They take their time and explain each of the different tests that are conducted and provide the Doctor the results to explain to me.


StarStarStarStarStar I will come back if necessary. —    (Patient since Wed Jan 18 00:00:00 MST 2006)

I will come back if necessary.


StarStarStarStarStar My husband and I have been a patient of Optical Gallery for years. Dr —    (Patient since Wed Jun 06 00:00:00 MDT 2012)

My husband and I have been a patient of Optical Gallery for years. Dr. Fain is thorough and uses the most up to date, high tech equipment which gives you the best results. The staff is wonderful and you can be assured of superior care! Do yourself a favor and see Dr. Fain! You will be glad you did!


StarStarStarStarStar Love the office very clean very friendly helpful and kind professional staff and doctor they just... —    (Patient since Mon Jan 18 00:00:00 MST 2016)

Love the office very clean very friendly helpful and kind professional staff and doctor they just dnt throw u in there and due any exam they


StarStarStarStarNo Star Very quick service, no waiting time at all —    (Patient since Sat Nov 06 00:00:00 MST 2004)

Very quick service, no waiting time at all. That's truly appreciated; we're all very busy and it feels good to get quick service so we can move on to our next chore for the day!! :)


StarStarStarStarStar Very caring, not rushed, Doctor and staff spend enough time with you. —    (Patient since Mon Dec 17 00:00:00 MST 2012)

Very caring, not rushed, Doctor and staff spend enough time with you.


StarStarStarStarStar Excellent Office!  —    (Patient since Sat Jan 09 00:00:00 MST 2016)

This is an excellent Office!


StarStarStarStarStar The Best of the Best! —    (Patient since Thu Jun 19 00:00:00 MDT 2014)

The Best of the Best! I have moved quite a distance away from the clinic but this is my second year here and I wouldn't consider going anywhere else. Last year the amazing Dr. Hall discovered cataracts on both eyes that had NOT been diagnosed for 2 previous years at the "budget eye doctor" in a large chain store. Thankfully I was able to have the cataracts taken care of quickly before they really started to affect my vision. Don't scrimp on your vision, you might regret it one day.


StarStarStarStarStar Nice people! —    (Patient since Tue Mar 08 00:00:00 MST 2005)

From the front desk to Dr. Hall!


StarStarStarStarStar My office visit was excellent. —    (Patient since Sat Dec 26 00:00:00 MST 2015)

My office visit was excellent. Dr. Catherine Hall was very through with the eye examine and explain so I understood my situation. And Chris was great he help me find the right glasses. If I were to rate their service I would give it a five star. You will not be disappointed if you choose this office for your eye care. I am very happy with my visit, they have a great staff and I highly recommend it.


StarStarStarStarStar Friendly and Professional  —    (Patient since Thu Jul 01 00:00:00 MDT 1999)

Friendly and Professional


StarStarStarStarStar Dr Fain and Dr Hall is the best. Very caring and so down to earth. —    (Patient since Fri Nov 11 00:00:00 MST 2011)

Dr Fain and Dr Hall is the best. Very caring and so down to earth.


StarStarStarNo StarNo Star  —    (Patient since Sat Dec 12 00:00:00 MST 2015)

The only reason for the 3 stars is because I sat in the room and waited for the doctor almost 45 minutes. The staff is wonderful and very professional.


StarStarStarStarNo Star worth the wait —    (Patient since Mon Jan 20 00:00:00 MST 2003)

Dr. Fain is very personable and does not get impatient or flustered with questions, when I told him I was not interested in lasik he didn't push me, explained all answers to my questions. When I arrived there was a man standing at the counter talking to the receptionist (he had 2 small children who were well behaved but he was not a patient, maybe visiting an employee) once he saw me he stepped out of the way and I was greeted and signed in quickly. I did have to wait about 30 minutes after sign in to be seen but once I was taken back the services started immediately.


StarStarStarStarStar To many years without the yearly check up. —    (Patient since Tue Mar 11 00:00:00 MST 2003)

After several years of my last appointment with Dr. Fain I was impressed than they found my old file (still paper records) and it was a good follow up now with the all "state of the art" high tech-personal touch setting 'patients first type of attitude'. Thanks.


StarStarStarStarStar Even when the dr & staff are busy, they make me feel as if I am their only concern. —    (Patient since Sat Oct 29 00:00:00 MDT 2011)

Even when the dr & staff are busy, they make me feel as if I am their only concern.


StarStarStarStarStar I have been with Doctors Hall & Fain since 1986 and was one of the best decision I could have made —    (Patient since Sat Aug 17 00:00:00 MDT 2002)

I have been with Doctors Hall & Fain since 1986 and was one of the best decision I could have made. Been wearing glasses since I was 3 years old, at age 66 I was referred to Dr Ali and now I have lens in my eyes and no glasses. Thanks Dr Hall and Fain for improving my live.


StarStarStarStarStar Love Dr Fain. Always takes care of us! —    (Patient since Sat Nov 02 00:00:00 MST 2002)

Love Dr Fain. Always takes care of us!


StarStarStarStarStar Good doctors, but average wait time. —    (Patient since Wed Sep 01 00:00:00 MDT 2010)

This is not a quick in quick out office, but they are good doctors and very thorough.


StarStarStarStarNo Star We have been coming to Dr. Fain for many years and will continue there —    (Patient since Mon Oct 21 00:00:00 MDT 2002)

We have been coming to Dr. Fain for many years and will continue there. Takes good care of our eyes. I have always had concerns about Macular Degeneration and he stays on top of that.


StarStarStarStarStar very nice office and doctors explain very well.not a cookie cutter mall eye visit —    (Patient since Wed Aug 04 00:00:00 MDT 2010)

very nice office and doctors explain very well.not a cookie cutter mall eye visit.This is a quality operation and very relaxing environment.


StarStarStarStarStar I would definitely recommend Optical Gallery  —    (Patient since Fri Oct 30 00:00:00 MDT 2015)

I would definitely recommend Optical Gallery to anyone. Dr. Hall and the staff were friendly and knowledgable. They took their time in the exam process as well as answering all of my questions.


StarStarStarStarStar Staff friendly and knowledgable  —    (Patient since Fri Oct 30 00:00:00 MDT 2015)

Dr. Hall and staff at optical gallery were friendly and knowledgable. Dr. Hall is able to explain things in a manner that's easy to understand. My questions were answered and I felt they take their time in examining and with the patient.


StarNo StarNo StarNo StarNo Star Nice Visit —    (Patient since Wed Oct 28 00:00:00 MDT 2015)

My girls had a pleasant time at this appointment.


StarStarStarStarStar My visit was perfect, Dr. Fain was so nice very understanding regarding my financial situation —    (Patient since Thu Oct 22 00:00:00 MDT 2015)

My visit was perfect, Dr. Fain was so nice very understanding regarding my financial situation. Will go again and take my kids.


StarStarStarStarNo Star 4 star —    (Patient since Mon Feb 07 00:00:00 MST 2011)

keep up the good work, theres also room for improvement.


StarStarStarStarStar Wonderful experience with the staff and Doctor Hall —    (Patient since Sat Oct 10 00:00:00 MDT 2015)

Wonderful experience with the staff and Doctor Hall. I will never take my children or myself to another eye care provider. Each of the staff member took their time to explain and we understood their findings. We were even asked before we left if we would like some chocolate to take with us.


StarStarStarStarStar Thank you for you professionalism and great personal care.  —    (Patient since Fri Jun 29 00:00:00 MDT 2012)

Thank you for you professionalism and great personal care.


StarStarStarStarStar Professional eye care is very important to me —    (Patient since Wed May 01 00:00:00 MDT 2013)

Professional eye care is very important to me. I have never had more comprehensive eye exams than I receive at Optical Gallery. Dr. Hall and Dr. Fain are excellent and take the necessary time to explain each and every aspect of my eye exam. They are always willing to answer questions and make me feel very confident that I truly understand my eye health status and options for vision improvement or just eye health maintenance.


StarStarStarStarStar After 17 years of eye exams, contact lenses, glaucoma watch, and cataract removal with Drs —    (Patient since Fri Dec 27 00:00:00 MST 2002)

After 17 years of eye exams, contact lenses, glaucoma watch, and cataract removal with Drs. Fain and Hall, I can say that they consistently strive for excellence in patient care and professionalism.


StarStarStarStarStar Very nice office, very nice staff, very nice Dr —    (Patient since Tue Sep 22 00:00:00 MDT 2015)

Very nice office, very nice staff, very nice Dr. I wish I would have stuck to my guns and purchased my contacts online so I would still have benefits and hsa money to pay for my glasses. But I guess the lights have to stay on.


StarStarStarStarStar We have been going to Dr. Fain for the past 26 years —    (Patient since Tue Jul 02 00:00:00 MDT 2002)

We have been going to Dr. Fain for the past 26 years. He is the only eye doctor that our children (now adults) have ever seen. He continues to provide our family with quality eye care!


StarStarStarStarStar I love that Dr. Hall is so detailed when answering all my questions —    (Patient since Sat Jun 29 00:00:00 MDT 2013)

I love that Dr. Hall is so detailed when answering all my questions. She really put me at ease with all the information provided on contact options and lasik.


StarStarStarNo StarNo Star It is a good office. I've been going there for years.  —    (Patient since Thu Jun 13 00:00:00 MDT 2002)

It is a good office. I've been going there for years.


StarStarStarStarStar Friendly and Professional; Excellent Service —    (Patient since Wed Jun 18 00:00:00 MDT 2008)

The technician who did the initial testing was friendly and very efficient. She answered questions and explained the answers well. Dr. Hall, as usual, is just the right mix of friendly and professional and goes above and beyond to get my prescription right. I am difficult to fit with contacts and she does a great job of making sure they work for me. The team had me in and out in an hour. Great job!


StarStarStarStarStar Dr Fain is very professional and an absolute joy —    (Patient since Thu Jul 01 00:00:00 MDT 1999)

Dr Fain is very professional and an absolute joy. If you are looking for an eye doctor he is the best


StarStarStarStarStar Eye Exam —    (Patient since Mon Aug 31 00:00:00 MDT 2015)

So far, content with my exam. Waiting for my glasses and contact fit!


StarStarStarStarStar The lady at the front desk Tiffany, is very cordial. —    (Patient since Sat Jun 01 00:00:00 MDT 2002)

The lady at the front desk Tiffany, is very cordial.


StarStarStarStarStar Excellent vision care. My family has been coming to Dr Fain for decades —    (Patient since Tue Jan 28 00:00:00 MST 2003)

Excellent vision care. My family has been coming to Dr Fain for decades. I would and do refer patients to him on a regular basis. I did see Dr Hall this visit and was equally impressed. Thank you for your care.


StarStarStarNo StarNo Star I am sorry this is not the way you would prefer for me to do this; however, I have no other choice —    (Patient since Sat Sep 03 00:00:00 MDT 2005)

I am sorry this is not the way you would prefer for me to do this; however, I have no other choice. The cost for us that do not make a 6 figure income is way too much and I need the glasses to get my eyes up to par. After the experience in the eye gallery, I now remember why I left the last time. It was not my experience with the doctor but the experience as if I were at a car dealership with a pushy salesman. Again, Michael was nice; however, when I say I cannot afford something and for you to lower it by $200 (which would seem like a lot); however, I cannot afford even $700 in glasses for myself on top of another $500-$600 in contacts and glasses for my daughter. Again, I was VERY pleased with my visit with Dr Hall she is very thorough and makes sure you understand your eye exam; I am just not pleased with my visit to the Optical Gallery.


StarStarStarStarStar ***** —    (Patient since Thu Jul 30 00:00:00 MDT 2015)

Nice office and staff made us feel welcome.


StarStarNo StarNo StarNo Star Office visit —    (Patient since Tue Jul 15 00:00:00 MDT 2014)

Too long of a wait to see the doctor. Almost an hour after the tests with the tech. Unacceptable


StarStarStarStarStar Review  —    (Patient since Thu Feb 18 00:00:00 MST 2010)

Great doctors and an even better staff.


StarStarStarStarStar Thorough eye exam —    (Patient since Fri Jan 16 00:00:00 MST 2004)

My exam was thorough. All of my questions and concerns were addressed. I hope my lens turn out as well. Thanks.


StarStarStarStarStar It is always nice to visit with Dr. Hall. She comes in with a smile and is ready to help —    (Patient since Fri Apr 04 00:00:00 MST 2003)

It is always nice to visit with Dr. Hall. She comes in with a smile and is ready to help. She is a good listener and examines any concerns you have about your sight. I've always had a positive experience in her office.


StarStarStarStarStar The best eye clinic in Metro Plex —    (Patient since Sat Jul 08 00:00:00 MDT 2006)

Will always come back for my eyes.


StarStarStarStarStar Great with children —    (Patient since Tue May 06 00:00:00 MDT 2014)

Both Dr. Fain and Dr. Hall are good with kids.


StarStarStarStarNo Star 5/27/15 —    (Patient since Thu Apr 20 00:00:00 MDT 2006)

I like the new "puff of air" test more than the old one.


StarStarStarStarStar The gentleman that helped me pick out my glasses was very helpful —    (Patient since Thu Apr 09 00:00:00 MDT 2015)

The gentleman that helped me pick out my glasses was very helpful. He explained things to me that I never thought of asking. I am very appreciative of his help. I have seen both Dr. Fain and Dr. Hall. I was very impressed with their knowledge and mannerism. They go out of their way for their patients to explain things to you and try to do what they can to help keep cost at a minimum. Being a single Mom, that makes a tremendous difference to me and I am very appreciative. The staff is also very helpful and patient. I highly recommend them!!


StarStarStarStarStar Really felt welcomed and treated with respect All involved trie to make meFeel very... —    (Patient since Mon May 18 00:00:00 MDT 2015)

Really felt welcomed and treated with respect All involved trie to make me Feel very comfortable


StarStarStarStarStar DR —    (Patient since Mon Nov 16 00:00:00 MST 2009)

DR. Fain and all his staff were very polite and explain every detail very carefully to me,they seemed very concern in my wellfair.


StarStarStarStarStar Great Service, if you do your own leg work. —    (Patient since Fri Jan 30 00:00:00 MST 2004)

The service is great. I have been a patient of Dr. Hall's for several years and would not imagine going anywhere else. However, staff follow-up for insurance verification is terrible. I called on two dates to verify in provider network and an estimate of out of pocket expense. The calls were never returned. I ultimately did my own leg work. I called insurance company to inquire about network status. I then called Optical Gallery back to and asked for price of exams of glasses and contacts and any additional testing done. Once I had the information, I was able to determine cost.


StarStarStarStarStar Great place i would recommend everyone goes here —    (Patient since Mon Apr 27 00:00:00 MDT 2015)

Great place i would recommend everyone goes here


StarStarStarNo StarNo Star  —    (Patient since Sat Apr 25 00:00:00 MDT 2015)

the office staff & doctor was excellent, but the prices on the glasses are way too high...


StarStarStarStarStar Always a great experience —    (Patient since Tue May 06 00:00:00 MDT 2003)

Always a great experience


StarStarStarStarStar Everybody is nice. Dr. HALL explains in detail. Jasmin did great with the glasses —    (Patient since Fri Apr 17 00:00:00 MDT 2015)

Everybody is nice. Dr. HALL explains in detail. Jasmin did great with the glasses. She helped alot on picking my glasses. Glad ya'll have a girl in that area.


StarStarStarStarStar awesome team —    (Patient since Tue Apr 14 00:00:00 MDT 2015)

First time here and I was scared to get my eyes checked. They made me feel comfortable and the atmosphere was all around had a relaxed vibe. Dr. Fain was my doctor and he knocked the nerves out the moment he came into the office. Thanks!


StarStarStarStarStar Everyone was friendly and professional. I felt that I received a thorough eye examination. —    (Patient since Thu Mar 30 00:00:00 MST 2000)

Everyone was friendly and professional. I felt that I received a thorough eye examination.


StarStarStarStarStar Overall Improvement shown. —    (Patient since Fri Mar 14 00:00:00 MDT 2008)

Overall Improvement shown.


StarStarStarStarStar The staff was very friendly with a sense of humor, yet, serious about their work —    (Patient since Wed Aug 17 00:00:00 MDT 2005)

The staff was very friendly with a sense of humor, yet, serious about their work. Informed me about everything that was happending while I was in the chair. Super job.


StarStarStarStarStar The office is great, everyone is so friendly!  —    (Patient since Wed Jan 26 00:00:00 MST 2005)

The office is great, everyone is so friendly!


StarStarStarStarStar Best optical office I've ever been to! —    (Patient since Fri Mar 20 00:00:00 MDT 2015)

Best optical office I've ever been to!


StarStarStarStarStar I cannot give a positive review at this time. —    (Patient since Fri Jan 31 00:00:00 MST 2003)

I cannot give a positive review at this time.


StarStarStarStarStar A Breath of Fresh Air —    (Patient since Tue Jan 03 00:00:00 MST 2006)

Very pleasant eye exam experience from the moment I entered the door at the receptionist desk. This continued with the appointment as services were rendered by the professional technicians. Then to the examination with the doctor. The office atmosphere exuded customer care and service is the focus at Optical Gallery and that was reiterated by Dr. Fain.


StarStarStarStarStar the doctors are very kind to patience and timely and if there is problems with eyes they make sure... —    (Patient since Tue May 18 00:00:00 MDT 2004)

the doctors are very kind to patience and timely and if there is problems with eyes they make sure they keep check on the problem


StarStarStarStarStar Dr. Hall is a sweet she takes VERY good care of me! —    (Patient since Sat Jan 15 00:00:00 MST 2005)

Dr. Hall is a sweet heart she takes VERY good care of me!


StarStarStarStarStar Dr. Hall is a sweet she takes VERY good care of me! —    (Patient since Sat Jan 15 00:00:00 MST 2005)

Dr. Hall is a sweet she takes VERY good care of me!


StarStarStarStarStar All staff members were helpful,courteous,and knowledgeable —    (Patient since Sat Sep 01 00:00:00 MDT 2001)

All staff members were helpful,courteous,and knowledgeable. There was a positive vibe in the whole office. Great attitudes!


StarStarStarStarStar I've been wearing glasses since I was eight years old —    (Patient since Sat Sep 27 00:00:00 MDT 2008)

I've been wearing glasses since I was eight years old. I found Optical Gallery and I will never go anywhere else for my eye care. The service and quality of care is perfect. Now I'm planning to bring my six year old daughter to Optical Gallery.


StarStarStarStarStar Great place for your eyes ☺️ —    (Patient since Fri Mar 06 00:00:00 MST 2015)

I really enjoyed the environment and all the staff. They are very easy going and friendly. Mrs. Hall is a wonderful doctor and so very sweet. I also like that they actually over the health of your eye with you. They aren't just their to make money you can tell that they care. I will be a regular patient now!!


StarStarStarStarStar My husband and I went to see Dr —    (Patient since Thu Feb 26 00:00:00 MST 2015)

My husband and I went to see Dr. Hall together and this was the first time either of us had seen an eye doctor in over 20 years. The entire office staff was friendly, courteous, and efficient. we were able to go in and start our exams at the same time, even though our appointments were 30 minutes apart, sort of like a "Family Deal" so we were in and out of there within 1 1/2 hours. Not to mention the prices on their lenses and frames Dr. Hall herself was a pleasant surprise. I will highly recommend her to anyone of my friends or family.


StarStarStarStarStar Everything was good and all parties did a very good job relating to their duties with this visit. —    (Patient since Mon Oct 07 00:00:00 MDT 2002)

Everything was good and all parties did a very good job relating to their duties with this visit.


StarStarStarStarNo Star Really Great —    (Patient since Sat Aug 21 00:00:00 MDT 2004)

I have been using Opitcal Gallery for years and the people are always courteous.


StarStarStarStarStar Very knowledgeable! —    (Patient since Mon Feb 16 00:00:00 MST 2015)

Appointment was very informative, precise and quick. We will continue making our routine appointments here for sure. Thank you.


StarStarStarStarStar I was kind of uncomfortable at first but..... —    (Patient since Mon Feb 16 00:00:00 MST 2015)

I was kind of uncomfortable at first but the staff, including doctor, was so friendly and very knowledgeable. All my questions were answered. My daughter loved it!


StarStarStarStarStar My testimony is that I was having trouble with my contacts and prescription cost and Dr —    (Patient since Fri Jan 04 00:00:00 MST 2013)

My testimony is that I was having trouble with my contacts and prescription cost and Dr. Fain made sure that it wouldn't be problem getting it resolved.


StarStarStarStarStar I have been going to Dr. Fain for several years —    (Patient since Mon Dec 28 00:00:00 MST 2009)

I have been going to Dr. Fain for several years. The personal touch and friendly atmosphere his office gives is outstanding. Thank you for your excellent care!


StarStarStarNo StarNo Star After my eye exam, I was quoted for contacts that were not available and asked if I would like to... —    (Patient since Sat Aug 30 00:00:00 MDT 2014)

After my eye exam, I was quoted for contacts that were not available and asked if I would like to pay for them. The contact I was also told the contacts I had received were not my correct prescription. There was a very limited selection of glasses frames available in store, and I felt pressured into purchasing what was available in-store without being notified about the online selection.


StarStarStarStarStar LARRY B —    (Patient since Tue Jun 03 00:00:00 MDT 2014)

GREAT PLACE. I drive 180 mile round trip to come here


StarStarStarStarStar Everyone is great at Optical Gallery. Love both Dr. Fain and Dr. Hall. Both me and my daughter —    (Patient since Fri Apr 23 00:00:00 MDT 2010)

Everyone is great at Optical Gallery. Love both Dr. Fain and Dr. Hall. Both me and my daughter. They are very good at explaining everything to you.


StarStarStarStarStar Eye Care —    (Patient since Tue Mar 08 00:00:00 MST 2005)

Wonderful people and no waiting after appointment time!


StarStarStarStarStar Excellent service —    (Patient since Wed Aug 20 00:00:00 MDT 2003)

I had a wonderful experience with your staff on my visit last week. Tiffany did a great job with my vision insurance and the lady who did my evaluation was wonderful. And of course, Dr. Hall has ALWAYS done an excellent job correcting my eyesight! She's also very sweet and treats me with kindness and respect!


StarStarNo StarNo StarNo Star testimony is simple if your financially strapped, don't go here unless you enjoy being looked down... —    (Patient since Wed Sep 01 00:00:00 MDT 2010)

testimony is simple if your financially strapped, don't go here unless you enjoy being looked down upon by receptionist who treat you like a piece of S--T, just cuz you can't afford your glasses @ that time or you don't qualify for financial credit. other than that Dr. Fain is a pretty kool cat, & he's treats you with respect & dignity. The whole make your co-pay was just a nightmare, Don't think I will ever go back.


StarStarNo StarNo StarNo Star Get treated like a bum —    (Patient since Wed Sep 01 00:00:00 MDT 2010)

The experience was great all the way up until I found out I didn't qualify for financing, After that I was treated like scum & the receptionist that ran my credit & the receptionist that took my co-pay became extremely rude & acted as if my presence was stinking up the place. Very upset by the way I was treated after the fact. other than the the Dr was very friendly & informative. to top it off I didn't even get my prescription or the eye drops the Dr put me on.


StarStarStarStarStar I've been going to Dr.Fain since 11/2006 —    (Patient since Fri Nov 10 00:00:00 MST 2006)

I've been going to Dr.Fain since 11/2006.I started out with glasses from another doctor that didn't work. When I went to Dr. Fain I was finally able to see again. I thank GOD for him everyday. The staff is excellent always smiling!


StarStarStarStarStar Everyone is helpful just as they have been every year —    (Patient since Sat Jun 01 00:00:00 MDT 2002)

Everyone is helpful just as they have been every year. Looking forward to my new glasses and trial contacts in my new script. Even though we moved to Forney years ago it is still very much worth driving to Mesquite for the high quality of service.


StarStarStarStarStar Excellent —    (Patient since Wed May 15 00:00:00 MDT 2013)

I have been wearing glasses/contacts for years. My doctor retired three years ago. I am so glad I found your doctors because since I have been coming to doctor Hall I can see good and feel I will always be in good hands.


StarStarStarStarStar this is a great bunch of professionals and nice comfortable office. wish I would have come sooner. —    (Patient since Fri Dec 05 00:00:00 MST 2014)

this is a great bunch of professionals and nice comfortable office. wish I would have come sooner.


StarStarStarStarStar It's just sad inspite of having insurance we still have to pay more:( —    (Patient since Sat Oct 18 00:00:00 MDT 2008)

It's just sad inspite of having insurance we still have to pay more:(


StarStarStarStarStar Staff was very friendly and accomodating.Exam was very thorough and informative.Thank you! —    (Patient since Wed Nov 12 00:00:00 MST 2014)

Staff was very friendly and accomodating. Exam was very thorough and informative. Thank you!


StarStarStarStarStar Office Visit —    (Patient since Fri Nov 04 00:00:00 MST 2005)

Dr. Hall is so very sweet. She is very calm & allows time for questions. I would recommend this office to anyone.


StarStarStarStarNo Star Great doctors! Plan to spend some time. —    (Patient since Wed Sep 01 00:00:00 MDT 2010)

Love the staff and the physicians, but I wish they would work on getting people in and out in under an hour. Planning to spend 2 hours plus travel time somewhere-even if it is only once a year-is a bit of a beating.


StarStarStarStarStar Dr. Hall explained everything in clear detailed —    (Patient since Thu Apr 18 00:00:00 MDT 2013)

Dr. Hall explained everything in clear detailed. I was very happy with my visit and I will highly recommend her services! Loretta F.


StarStarStarStarStar Both Doctors and staff are very nice and make you feel comfortable.The facilities are top notch. —    (Patient since Wed Aug 04 00:00:00 MDT 2010)

Both Doctors and staff are very nice and make you feel comfortable.The facilities are top notch.


StarStarStarStarStar Outstanding —    (Patient since Thu Feb 03 00:00:00 MST 2005)

I have been a patient for over 10 years .... Once once was the service unpleasant but the situation was handled! Dr. Hall, Dr. Fain and staff all rock!


StarStarStarStarStar Thank you Dr. Hall and staff —    (Patient since Sat Oct 25 00:00:00 MDT 2014)

I was nervous about switching from my eye doctor that I have gone to since a child but had to for insurance coverage. I am now telling my brother to switch his family, as well as my parents. I had Lasik over 10 years ago and have been noticing changes with my vision. I left with options to help me with my concerns and Dr. Hall helped me to feel so much better about my situation. I will no longer see anyone else. Thank you Dr. Hall and staff.


StarStarStarStarStar Best in Mesquite —    (Patient since Sat Feb 25 00:00:00 MST 2012)

My family loves these two. They really care about each and every patient.


StarStarStarStarStar Excellent Service. Keep it up. —    (Patient since Tue Oct 07 00:00:00 MDT 2014)

Excellent Service. Keep it up.


StarStarStarStarNo Star yearly visit —    (Patient since Sat Mar 15 00:00:00 MDT 2008)

Staff is great and very friendly!!


StarNo StarNo StarNo StarNo Star I will never return! —    (Patient since Thu Oct 02 00:00:00 MDT 2014)

I will never return to this location or refer any of my family. I asked to know all of the fees that I need to pay before hand. I don't like that it changed once I was paying for my visit. I will continue to go to my current eye doctor and pay the out of cost price rather then deal with hidden fees when I visit.


StarStarStarStarStar I'm very thankful to you all, Dr John and Catherine Hall.thank  —    (Patient since Fri Nov 11 00:00:00 MST 2011)

I'm very thankful to you all, Dr John and Catherine Hall.thank


StarStarStarStarNo Star I have been a patient about 20 yrs! In all that time, I have had only 1 unfortunate occurrence —    (Patient since Tue Apr 02 00:00:00 MST 2002)

I have been a patient about 20 yrs! In all that time, I have had only 1 unfortunate occurrence. I am a big fan and appreciate the lengths of dedication and service THE STAFF (doctors, techs, office management and optical shop) have provided me thru the many years.


StarStarStarStarStar The staff was very nice and helpful. Dr Fain took time to explain everything to my daughter —    (Patient since Mon Sep 15 00:00:00 MDT 2014)

The staff was very nice and helpful. Dr Fain took time to explain everything to my daughter and myself.


StarStarStarStarStar the staff and doctor was great. the doctor gave me great information about my situation also. —    (Patient since Thu Sep 11 00:00:00 MDT 2014)

the staff and doctor was great. the doctor gave me great information about my situation also.


StarStarStarStarNo Star Dr hall great —    (Patient since Wed Aug 04 00:00:00 MDT 2010)

Dr hall very attentive with patients. Front office not.


StarStarStarStarStar While Dr —    (Patient since Thu Oct 15 00:00:00 MDT 2009)

While Dr. Hall is always delightful - an example of true community service, James was also personable. His humor was fun and connected personally in an appropriate way. The new puffless tool is the bomb!


StarStarStarStarStar A Great Office —    (Patient since Mon Aug 05 00:00:00 MDT 2002)

Have been going to Dr. Fain for many years and his office is so efficient and well managed. They always seem to have the latest equipment and eyewear.Dr.Fain takes my questions seriously and does a great job with my vision. So glad I found out about this office.


StarStarStarStarStar I have been a long time patient of Dr —    (Patient since Mon Jun 02 00:00:00 MDT 2003)

I have been a long time patient of Dr. Fain, and enjoy the reception and friendly demeanor I receive with every visit. I have also had an urgent visit to Dr. Hall when Dr. Fain was on vacation following an eye injury. She took care of me as though I was one of her own patients. They are both top quality eye doctors.


StarStarStarStarStar Best Optomitrist Office in Texas —    (Patient since Sat Nov 14 00:00:00 MST 2009)

Patience, understanding, friendly, helpful and considerate just to mention a few things about each person at this office. From the front desk, doctors to eye wear!!!


StarStarStarStarStar Friendly! —    (Patient since Tue Jul 08 00:00:00 MDT 2003)

The staff here is always great and friendly.


StarStarStarStarNo Star Annual Exam Review —    (Patient since Wed Jul 10 00:00:00 MDT 2002)

Overall a good experience. We love Dr. Hall. She has a great demeanor and works well with all of our family.


StarStarStarStarStar Excellent service —    (Patient since Tue Sep 01 00:00:00 MDT 2009)

Great doctor, great staff!


StarStarStarStarStar great —    (Patient since Wed Dec 12 00:00:00 MST 2012)

The prices seem a little high but everything else is great.


StarStarStarStarStar The absolute best Optometrist appointment ever! Not only was the Doctor so patient with me and... —    (Patient since Sat Jul 05 00:00:00 MDT 2014)

The absolute best Optometrist appointment ever! Not only was the Doctor so patient with me and explain everything as we went through the process-so did every staff member I encountered.


StarStarStarStarStar Requested Survey —    (Patient since Wed Feb 09 00:00:00 MST 2005)

Visit was fine as always. Dr. Hall is very nice and always answers all my questions.


StarStarStarStarStar I have been getting eye exams for 30 years now & out of all the eye exams I have ever had this was... —    (Patient since Sat Jun 21 00:00:00 MDT 2014)

I have been getting eye exams for 30 years now & out of all the eye exams I have ever had this was definitely the most thorough & pleasant visit I have ever been to. Dr. Hall was the most pleasant & knowledgeable eye doctor I have ever had the pleasure of visiting. The office staff was definitely the most courteos & caring staff I have ever seen. I was blown away by all their staff from checkin to check out. They definitely have my business for life.


StarStarStarStarStar Everyone was very polite, helpful and pleasant. The office is very clean and well maintained —    (Patient since Tue Apr 04 00:00:00 MDT 2006)

Everyone was very polite, helpful and pleasant. The office is very clean and well maintained. I recommend both Dr. Fain and Dr. Hall to my family and friends.


StarStarStarStarStar Been going there since they opened, and I drive from Ft Worth to Mesquite now because I don't want... —    (Patient since Fri Jan 07 00:00:00 MST 2005)

Been going there since they opened, and I drive from Ft Worth to Mesquite now because I don't want to go anywhere else.


StarStarStarStarStar Great Experience  —    (Patient since Tue Jun 17 00:00:00 MDT 2014)

Everyone was friendly and nice. They all seemed very knowledgable and caring.


StarStarStarStarStar Very Professional —    (Patient since Mon May 05 00:00:00 MDT 2014)

I truly enjoyed my trip to the eye doctor today. Everyone were very nice and accommodating!


StarStarStarStarStar Excellent —    (Patient since Tue Nov 25 00:00:00 MST 2008)

The waiting time was much better this time, that is always important to me. Dr. Fain is great, has a great assistant and eye team.


StarStarStarStarNo Star We really appreciate the information all the associates can provide during our exam even when Dr... —    (Patient since Sat Jun 29 00:00:00 MDT 2013)

We really appreciate the information all the associates can provide during our exam even when Dr Fain isn't in the room. Their confidence and wisdom helps our understanding and comfort level with each step. Thanks...


StarStarStarStarStar Review —    (Patient since Sat Oct 15 00:00:00 MDT 2005)

I love Optical Gallery, especially Dr. Hall.


StarStarStarStarStar Annual visit —    (Patient since Tue Nov 08 00:00:00 MST 2005)

very pleased with results


StarStarStarNo StarNo Star disappointed —    (Patient since Sat Jan 29 00:00:00 MST 2005)

I may start looking for a new place to fill my prescriptions.


StarStarStarStarStar Was pleasently surprised —    (Patient since Mon May 05 00:00:00 MDT 2014)

I loved the treatment I received The staff were very nice


StarStarStarStarStar eye exam —    (Patient since Sat Jan 31 00:00:00 MST 2009)

Very thorough eye exam and the staff is very professional.


StarStarNo StarNo StarNo Star BULLDOZED —    (Patient since Fri Jul 27 00:00:00 MDT 2012)

The doctor doesn't listen to concerns and he tried to force me to buy an expensive product after I told him that I needed an affordable contact option. The ones he wanted me to buy cost 800 dollars a year. No other options or products would even be discussed by him or his staff.


StarStarStarStarNo Star So much better —    (Patient since Thu Apr 20 00:00:00 MDT 2006)

Unlike most of my previous appointments, This one was completed in a timely manner. Thank you for being considerate of my time.


StarStarStarStarStar Annual visit —    (Patient since Fri Dec 29 00:00:00 MST 2000)

I came in for annual exam and contact lenses. I also needed to update my glasss. I wanted to use same frames just update lenses using my second pair benefits. I did not update because the estimate was 555.00 just for new lenses. I have used Dr. Fain's office for 15 years but I will have to go somewhere else cheaper. It would have been nice to do it all in one place. Thanks Jackie Skellenger 214-957-7787


StarStarStarStarStar Friendly Staff, Beautiful Facility, Engaging Eye Doctor —    (Patient since Thu May 22 00:00:00 MDT 2014)

We had just moved to Dallas and loved our previous eye doctor so we we were worried that a new experience would not measure up. The assistant was thorough, engaging and efficient. The opthomologist, Catherine Hall, had a warm, caring and calming demeanor. This experience surpassed all our expectations and we are thrilled with the new change.


StarStarStarStarStar Thank you for the great service on Monday 5/19 —    (Patient since Wed Jan 16 00:00:00 MST 2002)

I give you and your team a 5!


StarStarStarStarNo Star Superb Doctor —    (Patient since Wed Feb 25 00:00:00 MST 2009)

I have been a client for 4 years now and have always received excellent care and treatment by all staff.


StarStarStarStarStar All the staffs are very professional  —    (Patient since Sat Oct 30 00:00:00 MDT 2010)

All the staffs are very professional friendly


StarStarStarStarStar Optical Gallery is awesome!! —    (Patient since Wed May 01 00:00:00 MDT 2013)

I trust my eye care to Dr. Catherine Hall and Dr. John Fain. They and their staff are all awesome!


StarStarStarNo StarNo Star Very Professional at Optical Gallery —    (Patient since Tue Jun 20 00:00:00 MDT 2006)

The staff at the Optical Gallery are very professional ,well trained, and very customer oriented. They make every visit a pleasent and enjoyable experience. The only downside is that the pricing of their vision products are a little cost prohibitive on some items but overall a pleasant experience.


StarStarStarStarStar The office always runs beautifully however at this visit, I needed a test sent to another Dr —    (Patient since Sat May 20 00:00:00 MDT 2006)

The office always runs beautifully however at this visit, I needed a test sent to another Dr. With just a smile, Dr. Hall quietly spoke to her associate and told him exactly what to say, to include and where to send it, right away. Such a relief to have that off of my mind! So impressed with how efficient the office is run.


StarStarStarStarNo Star Happy with Optical Gallery —    (Patient since Sat Jun 25 00:00:00 MDT 2005)

I have been a patron for many, many years. I have always felt that I received excellent eye care. I have seen both doctors, Fain & Hall, both are patient care driven, which I appreciate immensely. S. G. Rogers


StarStarStarStarNo Star I have always had a good experience with office staff and staff who do the testing. —    (Patient since Fri Aug 03 00:00:00 MDT 2007)

I have always had a good experience with office staff and staff who do the testing.


StarStarStarStarStar Optometrist —    (Patient since Tue Jan 15 00:00:00 MST 2002)

Outstanding customer service


StarStarStarStarStar My favorite eye dr —    (Patient since Mon Jun 07 00:00:00 MDT 2010)

The staff here are all very nice. They explain everything in detail and are very fast.


StarStarStarStarStar Quality Care —    (Patient since Mon Apr 07 00:00:00 MDT 2014)

Awesome service, and quality care given. Dr Fain explained everything in detail.


StarStarStarStarStar Lynn Mitchell —    (Patient since Wed Oct 27 00:00:00 MDT 2010)

It's always a pleasure visiting the optical gallery, everyone is always nice and friendly. Everyone down to the receptions desk make you feel special. Always have a good selection of eye wear, good designer selections.


StarStarStarStarStar AMAZING  —    (Patient since Wed Feb 09 00:00:00 MST 2000)

THE OFFICE STAFF IS AMAZING!! WILL NOT GO ANYWHERE ELSE.


StarStarStarStarStar New patient —    (Patient since Fri Apr 04 00:00:00 MDT 2014)

Extremely pleasant staff!


StarStarStarStarStar Best Doctor's office in Mesquite —    (Patient since Fri Mar 28 00:00:00 MDT 2014)

Felt welcome when I went into office. Everyone had a smile on their face. Made to feel welcome which help me relax


StarStarStarStarStar Excellent Doctors and Staff —    (Patient since Thu Dec 01 00:00:00 MST 2005)

Dr. Fain and now Dr. Hall have taken care of me and my eyes for many years now. My eyes are getting older and there is glaucoma in my family history so my eye health is very important to me. I have complete confidence in Dr. Hall. There is never a wait time, every person in this practice are complete professionals and very friendly.


StarStarStarStarStar Dr. Hall is a jewel. —    (Patient since Wed May 03 00:00:00 MDT 2006)

I sincerely wish that all of my doctors were as personable and efficient as Dr. Hall.


StarStarStarStarStar seeing, looking, and feeling good! —    (Patient since Tue Mar 18 00:00:00 MDT 2014)

What a pleasant office visit! I felt like my appointment was a time period that was reserved for me and not just my place in line. Thanx! I'm on a schedule too! Very friendly and knowledgeable staff. Top notch quality equipment was suggested and available in a wide variety of choices. I'll tell all of my friends.


StarStarStarStarStar 5 Stars - Excellent —    (Patient since Mon Aug 09 00:00:00 MDT 2004)

Awesome experience, every time I've been into the office!


StarStarStarStarStar Dr. Fain and Dr. Hall are very professional and friendly —    (Patient since Mon Sep 16 00:00:00 MDT 2002)

Dr. Fain and Dr. Hall are very professional and friendly. They explained things in way I could understand easily. The office is comfortable and inviting.


StarStarStarStarStar Optical Gallery —    (Patient since Thu Jul 24 00:00:00 MDT 2008)

I have been seeing Dr. Fain for several years now and would not consider changing.


StarStarStarStarStar my visit —    (Patient since Thu Feb 21 00:00:00 MST 2013)

Always enjoy visit. Staff is great. Do wish they offere a military discount.


StarStarStarStarStar eye exam —    (Patient since Mon Jun 05 00:00:00 MDT 2006)

They office staff was helpful


StarStarStarStarStar All staff —    (Patient since Sat Dec 14 00:00:00 MST 2002)

I have been with this doctor group since 1999 and have referred a physician to them for their eye care needs as well.


StarStarStarStarStar Friendly service —    (Patient since Sat Feb 15 00:00:00 MST 2014)

The whole staff had a friendly smile all the time.


StarStarStarStarStar Excellent Experience —    (Patient since Fri Feb 14 00:00:00 MST 2014)

Dr. Hall and her staff were very knowledgable and super friendly. I will definitely be back for my next visit.


StarStarStarStarStar Very impressed with the staff greeting me as I walked in.. First impression was great. —    (Patient since Fri Feb 14 00:00:00 MST 2014)

Very impressed with the staff greeting me as I walked in.. First impression was great.. Dr Hall was so good I would and will definitely refer family and friends.


StarStarStarStarStar Dee Carter —    (Patient since Tue Jan 25 00:00:00 MST 2011)

Great facility, Doctors and staff are friendly and caring. When I leave I know my eyes have been well taken care of.


StarStarStarStarStar I had a great experience :)  —    (Patient since Wed Feb 05 00:00:00 MST 2014)

I had a great experience :)


StarStarStarStarStar Great eye doctors who really care —    (Patient since Mon Feb 25 00:00:00 MST 2008)

Great eye doctors who really care


StarStarStarStarStar The best —    (Patient since Wed Mar 07 00:00:00 MST 2007)

My overall experience was the best I ever received anywhere else!!


StarStarStarStarStar I have all the confidence in Dr Hall and her staff —    (Patient since Sat Dec 21 00:00:00 MST 2002)

I have all the confidence in Dr Hall and her staff. I started seeing Dr Hall about 10 years ago or more. She explains everything so I can understand. The staff has always been great.


StarStarStarStarStar Eye Visit —    (Patient since Thu Jan 05 00:00:00 MST 2006)

Very smooth and great service!


StarStarStarStarStar I have been a pleased patient for over 20 years. Now my husband, daughter and son are patients. Dr —    (Patient since Thu Feb 24 00:00:00 MST 2000)

I have been a pleased patient for over 20 years. Now my husband, daughter and son are patients. Dr. Hall and Dr. Fain are both very professional; yet they have the skill to make you feel special when you are with them. I appreciate their dedication to helping me (and my family) see the world better!


StarStarStarStarNo Star Great Job. —    (Patient since Thu Jan 17 00:00:00 MST 2013)

The staff was very professional and understanding of my needs. I would give five stars, but I don't want anyone to get complacent:)


StarStarStarStarStar The office staff is very friendly and courteous.  —    (Patient since Mon Jul 14 00:00:00 MDT 2003)

The office staff is very friendly and courteous.


StarStarStarStarStar This office is one of the best in Garland-Mesquite-Far East Dallas by far —    (Patient since Mon Nov 18 00:00:00 MST 2002)

This office is one of the best in Garland-Mesquite-Far East Dallas by far. I have been a patiendt for over 20 years and keep going back because of the office staff and friendlyness of everyone in the office.


StarStarStarStarNo Star Very friendly staff, love Dr Fain.  —    (Patient since Wed Nov 17 00:00:00 MST 2004)

Very friendly staff, love Dr Fain.


StarStarStarStarStar Great experience  —    (Patient since Tue Jun 18 00:00:00 MDT 2013)

Everything was great. The staff was very friendly, they made my daughter feel very comfortable. The Dr.was great too. Let me know everything that was going on and what i needed to do to take care of her eye at home.


StarStarStarStarStar Annual Eye Exam/Glasses —    (Patient since Tue Aug 01 00:00:00 MDT 2006)

The eye exam was thorough. I was informed of treatment that will be needed. My current glasses are being replaced with new prescription.


StarStarStarStarStar We were treated very well, folks were very friendly and took time and did not rush through the... —    (Patient since Wed Dec 26 00:00:00 MST 2012)

We were treated very well, folks were very friendly and took time and did not rush through the exam.


StarStarStarStarStar Eye Exam —    (Patient since Fri Dec 06 00:00:00 MST 2002)

We drive all the way from Cedar Hill. And it's worth every mile. The staff in general is friendly,helpful and knowledgeable.Everything is explained in detail before,during and after the exam. I wanted to mention Allen Johnson who took care of us this past Saturday. The young man was very professional,knowelegeable,fast,and very friendly! He gave us "Service with a Smile"! He took care of my husband and I both and explained everything all along the way! We were very impressed. I will definately refer Optical Gallery to friends,family, and co-workers. Job well done! Thanks for taking care of our eyes.


StarStarStarStarStar I RECOMMEND THIS PLACE HIGHLY. LOVE THE SATURDAY APPOINTMENTS. —    (Patient since Sat Nov 30 00:00:00 MST 2013)

I RECOMMEND THIS PLACE HIGHLY. LOVE THE SATURDAY APPOINTMENTS.


StarStarStarStarNo Star Friendly staff Lovely atmosphere —    (Patient since Mon Nov 25 00:00:00 MST 2013)

The atmosphere in the office was so nice & comfortable. The staff was very friendly, helpful & knowledgeable. Excellent working relationship between the Dr and the technician.


StarStarStarStarStar Appointment —    (Patient since Thu May 08 00:00:00 MDT 2003)

Very good experience for my eye appointment. The staff and doctors are always very professional.


StarStarNo StarNo StarNo Star . —    (Patient since Fri Jan 29 00:00:00 MST 2010)

Dr talked in circles, was never sure if he was talking to me or his assistant


StarStarStarStarStar Dr Hall —    (Patient since Mon Jan 31 00:00:00 MST 2005)

Dr. Hall always takes time to explain any and all procedures and/or suggestions for your eye health. She is personable every time I come into the office. she atkes timr and answers any questions. I truly believe she cares about her patients.


StarStarStarStarStar I love coming here. I already have recommended Optical Gallery to anyone that needs eye exams. —    (Patient since Fri Jul 19 00:00:00 MDT 2002)

I love coming here. I already have recommended Optical Gallery to anyone that needs eye exams.


StarNo StarNo StarNo StarNo Star Great Doctors, Terrible Billing Experience, Do NOT Recommend —    (Patient since Wed May 08 00:00:00 MDT 2002)

Our Saturday eye exam and consultation were PERFECT. We love Dr. Fain and Dr. Hall. The billing side of our visit was a total nightmare!!! I had to explain to an associate how to bill us. He still billed us incorrectly, causing a huge error on our invoice. The "billing specialist," Monica, could not help or answer any questions (she is never able to...really). She recommended that we speak to the office manager on Monday. Tammi fixed our invoice. 14 days later, my husband went to the office to pick up our contacts and he was harassed by another billing specialist. She said our account had an error. He explained what we had already been through. She said she would speak to the office manager and she would fix the problem (again?). I have been a patient of Dr. Fain's for over 25 years. He's great, but working with incompetent people on the office/billing side of things isn't worth it. I'm really disappointed, but most of all, sad. I had hoped we would take our children to Dr. Fain one day. No way...not worth the drama. Avoid at all cost. Terribly disappointed! :(


StarStarStarStarStar Best place to come for vision —    (Patient since Fri Nov 10 00:00:00 MST 2006)

I've been going to Dr. Fain for four years and he is always been the same courteous person. It's a great feeling to come to a place where you feel like family!!!


StarStarStarStarStar Dr. Fain explained excactly what was going on with my eye —    (Patient since Fri Nov 08 00:00:00 MST 2013)

Dr. Fain explained excactly what was going on with my eye. He found the problem and gave me the medicine that has sleared up the problem I have had for 4 weeks. Dr. Fain found another possible problem with my eyes I had no idea was occuring and explained what I could do to limit the eye issue from escalating. Thank you Dr. Fain. Mitchell T. Talley, Sr.


StarStarStarNo StarNo Star Friendly staff, thorough but late —    (Patient since Thu Mar 02 00:00:00 MST 2006)

Even though I had one of the first appts of the day, I was 15 mins late being taken back. After the tests, I waited another 15 mins. for the doctor. I had another appt. afterwards which I was late to. They did not seem concerned about my time.


StarStarStarStarStar great doctor and staff —    (Patient since Wed Apr 15 00:00:00 MDT 2009)

Everyone was great from front office to back. I thoroughly enjoyed this visit. I would highly recommend this office in the future.


StarStarStarStarStar Thumbs Up Service! —    (Patient since Thu Oct 15 00:00:00 MDT 2009)

Excellent and personable service!


StarStarStarStarStar Very happy with my visit. —    (Patient since Sat Jun 12 00:00:00 MDT 2004)

Very happy with my visit.


StarStarStarStarStar Dr. Fain and Hall are Fantastic —    (Patient since Wed Jul 25 00:00:00 MDT 2012)

Dr. Fain and Hall are Fantastic. They both are very thorough and take the time to answer all of my questions. They are also very friendly and make the visit very comfortable. The office staff is also very sweet, helpful and make the visit run smoothly. My experience has always been great and I will continue to trust my vision needs to their care.


StarStarStarStarStar This was my first experience receiving service at Optical Gallery —    (Patient since Thu Oct 31 00:00:00 MDT 2013)

This was my first experience receiving service at Optical Gallery. I was treated GREAT! There is a very friendly atmosphere that you can sense upon arriving there. The personnel is fabulous and Dr. Hall whom attended me was excellent! I came out of the office knowledgeable of my condition and treatment.


StarStarStarStarStar Superb —    (Patient since Wed Dec 10 00:00:00 MST 2008)

Great customer service for a friendly efficient state-of-the-art excellent


StarStarStarStarStar Great service —    (Patient since Sat Oct 26 00:00:00 MDT 2013)

The service was great, Dr Fain is the best eye doctor I have ever visited. He took the time to sit and explain my situation and answer my questions, I really like that, I never had a doctor do that before.


StarStarStarStarNo Star EVERYTHING WAS GREAT EXCEPT THE LADY THAT DIDN'T WANT TO SELL ME MY GLASSES. —    (Patient since Tue Jun 17 00:00:00 MDT 2008)

EVERYTHING WAS GREAT EXCEPT THE LADY THAT DIDN'T WANT TO SELL ME MY GLASSES.


StarStarStarStarNo Star The front customer service desk employees were very freindly  —    (Patient since Fri Aug 31 00:00:00 MDT 2012)

The front customer service desk employees were very freindly . Also, the eye medical assistant was very helpful and did walk me through the eye exam in a professional matter. This is my second time visit. I would recommend to my friends. Thank you again.


StarStarStarStarNo Star Great office, beautiful, clean, updated, welcoming, and efficient office staff and doctors —    (Patient since Thu Jun 12 00:00:00 MDT 2008)

Great office, beautiful, clean, updated, welcoming, and efficient office staff and doctors. Enjoyed the videos about vision and glasses.


StarStarStarStarStar Great service —    (Patient since Wed Oct 23 00:00:00 MDT 2013)

Lovely office. Everyone was super friendly.


StarStarStarStarNo Star  —    (Patient since Mon Dec 16 00:00:00 MST 2002)

everyone knew what they were doing,I like that.


StarNo StarNo StarNo StarNo Star Way too expensive  —    (Patient since Mon Oct 21 00:00:00 MDT 2013)

Way too expensive, definitely will not be coming back.


StarStarStarStarStar Best Eye Doctors in Dallas —    (Patient since Thu Jan 17 00:00:00 MST 2008)

Drs. Fain and Hall are great doctors who really make you feel comfortable and confident when you're in their office. The staff is very nice and professional, and the choices for contacts and glasses are super.


StarStarStarStarStar Optical Gallery —    (Patient since Mon Nov 09 00:00:00 MST 2009)

Love it! But a little on the pricey side.


StarStarStarStarStar This was my first visit with Dr. Hall, I've always seen Dr. Fain. She was great! —    (Patient since Sat Aug 11 00:00:00 MDT 2007)

This was my first visit with Dr. Hall, I've always seen Dr. Fain. She was great!


StarStarStarStarStar Dr. Hall —    (Patient since Tue Dec 20 00:00:00 MST 2011)

Great experience, as usual!


StarStarStarStarStar Dr. Fain is AWESOME! —    (Patient since Mon Jan 26 00:00:00 MST 2004)

I've been Dr. Fain's patient for over 10 years now and he is truly a great doctor, who really takes the time to know his patients!


StarStarStarStarStar u all r good listeners. even if u r not really interested, u sure make me feel like u r —    (Patient since Sat Jun 13 00:00:00 MDT 2009)

u all r good listeners. even if u r not really interested, u sure make me feel like u r. keep up the good work. Dr. Hall is so understanding when it takes me a while to understand what she's saying. and she stays calm when i get adament on what i want. u all r great!


StarStarStarStarStar Very enjoyable experience. Dr. Fain and the associate who saw me were the best —    (Patient since Mon Jan 15 00:00:00 MST 2007)

Very enjoyable experience. Dr. Fain and the associate who saw me were the best. Could not have asked for a better experience.


StarStarStarStarNo Star Dr Fain Visit —    (Patient since Wed Nov 01 00:00:00 MST 2000)

Profesional & thorough exam


StarStarStarStarStar Dr. Hall is excellent getting me fitted for the correct contact lens. —    (Patient since Fri Jul 30 00:00:00 MDT 2010)

Dr. Hall is excellent getting me fitted for the correct contact lens.


StarStarStarStarStar The office workers are very nice an take good care of me.Thank you. —    (Patient since Thu Feb 01 00:00:00 MST 2007)

The office workers are very nice an take good care of me.Thank you.


StarStarStarStarStar Good times at Optical Gallery —    (Patient since Wed Sep 24 00:00:00 MDT 2003)

Great experience. Looking forward to my new specs.


StarStarStarStarNo Star Dr. Fain —    (Patient since Fri May 04 00:00:00 MDT 2007)

Great doctors and office staff.


StarStarStarStarStar Great Doctors and Staff —    (Patient since Fri Mar 25 00:00:00 MDT 2011)

I trust Cathie Hall completely


StarStarStarStarStar Great Office!! —    (Patient since Sat Sep 02 00:00:00 MDT 2006)

Everyone at this office is very nice and explains every thing very well. They do a very thorough exam and explain everything very well!!


StarStarStarStarNo Star Eye Examine —    (Patient since Fri Apr 11 00:00:00 MDT 2003)

My appt was for 9 AM which I arrived early for. It was well past 11 AM when I am leaving and I did not purchase eye glasses. Would have been even longer had I bought glasses there. The majority of the delay was in waiting to see Dr. Hall. She did apologize for the long wait however. Please look at expediting this process.


Being a loyal customer, means you will never consider going to another provider —    (Patient since Tue Jul 22 00:00:00 MDT 2008)

Being a loyal customer, means you will never consider going to another provider. I am a loyal customer of Dr. John Fain!!!


StarStarStarStarStar Eye Service —    (Patient since Sat Aug 31 00:00:00 MDT 2013)

The staff was friendly, greeted me by name, and asked if there was more they could do for me.


StarStarStarStarStar I am always amazed at the wonderful service I receive at the Optical gallery —    (Patient since Fri Feb 25 00:00:00 MST 2005)

I am always amazed at the wonderful service I receive at the Optical gallery. I felt like family and since my visit fell on my birthday everyone greeted me with a birthday greeting.


StarStarStarStarNo Star Good experience —    (Patient since Wed Aug 04 00:00:00 MDT 2010)

Should have better options in where I purchase my corrective lenses.


StarStarStarStarStar Great staff!!!  —    (Patient since Mon Aug 19 00:00:00 MDT 2013)

Very satisfactory service!!!


StarStarStarStarNo Star painless —    (Patient since Wed Aug 08 00:00:00 MDT 2012)

took no time at all i was worried i would be in there a long time but i was done in a snap


StarStarStarStarStar Great place to have an eye exam. —    (Patient since Wed Feb 09 00:00:00 MST 2005)

Great place to have an eye exam.


StarStarStarNo StarNo Star Survey of Visit —    (Patient since Wed Nov 28 00:00:00 MST 2001)

My visit w/ DrFain was fine. CONTACT LENS: The temp-pair of ProClear lenses were very blurry and I couldn't focus. The Assist seemed very unsure of what to do or say. She then stated she marked the lenses wrong so I needed to put the L-lens in right eye/R-lens in left....Didnt seem to change. Later told me to switch back...which I'd already done so but ended up just putting former/old lenses in. Honestly - I then lost track of which was L/R lens.. I assumed my vision was off due to dilation of pupils but I still would have expected some vision clarity from previous Optrix lenses by former Opth.doc. Assistant also gave me a box of Dailies but I understood this product would not have my high of Rx for a year or more so not clear as to why I should sample the comfort if not available now or soon. This is day 3 in ProClear...clarity has improved some but these lenses dry my eyes much more than previous product. Feel like they are "suctioned" tightly on eyes when I try to remove.


StarStarStarStarStar Annual visit —    (Patient since Wed Jul 02 00:00:00 MDT 2008)

Everything went great! Thanks!


StarStarStarStarNo Star Great service  —    (Patient since Sat Aug 03 00:00:00 MDT 2013)

Referred family and family


StarStarStarStarStar My mother and I saw Dr. Hall and she is fantastic —    (Patient since Sat Mar 26 00:00:00 MST 2005)

My mother and I saw Dr. Hall and she is fantastic. She had a lot of patience with my 84 yr old mother and was able to find a way for my mother to see to read out of the only good eye she has. This is wonderful. Dr. Hall takes her time with you to explain the results of various eye exams where you can understand. The two trainees that work in the office are absolutely fantastic. They were very friendly, courteous and knowledgable. Our experience was great and I would recommend Dr. Hall & Dr. Fain to everyone. Thanks to such a wonderful group of professionals. We appreciate you. Cindy Tawwater


StarStarStarStarStar Outstanding staff —    (Patient since Mon Jul 29 00:00:00 MDT 2013)

I recommend anyone needing eye care come to Dr. Hall


StarStarStarStarStar My visit to my eye Dr —    (Patient since Sat Jun 15 00:00:00 MDT 2002)

Getting better, thank you.


StarStarStarStarStar The staff is great very nice and willing to help you couldn't ask for better people —    (Patient since Thu Jul 18 00:00:00 MDT 2013)

The staff is great very nice and willing to help you couldn't ask for better people


StarStarStarStarStar Overview —    (Patient since Mon Oct 07 00:00:00 MDT 2002)

I was happy with this appointment.


StarNo StarNo StarNo StarNo Star LONG wait. —    (Patient since Tue May 01 00:00:00 MDT 2012)

The wait time was unreasonable. Did not see the doc for over 1.5 hours after appointment time.


StarStarStarStarStar Before I went to Dr Fain —    (Patient since Tue Jun 26 00:00:00 MDT 2012)

Before I went to Dr. Fain, I was having headaches as my job usually requires me to read at least 5-6 hours a day. After a thorough eye examination, Dr. Fain was able to get me the right progressive glasses and I haven't had any headaches since eventhough I stll read 5-6 hours a day. Thank you.


StarStarStarStarNo Star Vision exam —    (Patient since Sat Dec 18 00:00:00 MST 2010)

Dr. Hall is excellent. I would recommend her to everyone.


StarStarStarStarStar GREAT OFFICE —    (Patient since Wed Jun 06 00:00:00 MDT 2012)

Dr. Fain and his office staff are terrific. There was no wait and everyone was very knowledgeable. Impressed with how thorough they were. Worth the 40 mile commute to someone you can trust. DON'T HESITATE!


StarStarStarNo StarNo Star Wow —    (Patient since Thu Jun 27 00:00:00 MDT 2013)

Was told at desktop visit would be $20 for exam and $15 copay. After exam was asked to pay $40 exam plus $20 for basic exam and $15 copay. Was then told that the contact exam is $40 extra but I wrote on entry paper I wanted a contact exam ad told it was $20. Need to be more clear on that UP FRONT. Was told if I took out the new contacts they would not charge me the extra $40. WOW!


StarStarStarStarStar Very Warming Office —    (Patient since Fri Jun 14 00:00:00 MDT 2013)

Never have had such a pleasant experience. From the staff up front to Dr. Fain and his assistant. Very personable and a pleasant experience. We have officially found a permanent doctor.


StarStarStarStarStar We both love to see Dr.Fain & Staff. Very comforting atmosphere —    (Patient since Mon Oct 25 00:00:00 MDT 2010)

We both love to see Dr.Fain & Staff. Very comforting atmosphere. Thanks for listening about our concern at our last visit. Have a great Summer! Regards, Methratta!


StarStarStarStarStar Optical Gallery Eyecare & Laser Management —    (Patient since Fri Dec 28 00:00:00 MST 2007)

Optical Gallery Eyecare is a great place! Dr. Fain and Dr. Hall are wonderful, and the staff, service, and overall experience are top-notch!


StarStarStarStarStar From the moment you walk in the door you can see that a lot of love and care go into making sure... —    (Patient since Mon Aug 05 00:00:00 MDT 2002)

From the moment you walk in the door you can see that a lot of love and care go into making sure this office is well managed and that patients needs are of great consideration.


StarStarStarStarStar Upon arrival I was greeted with a welcome —    (Patient since Wed Jun 12 00:00:00 MDT 2013)

Upon arrival I was greeted with a welcome. I enjoyed my visit, the office has a lovely atmosphere that is not usually shown this way in offices. I would tell anyone to come here.


StarStarStarStarStar My appt was the last one of the day. It had been quite a long time since I had chosen new frames —    (Patient since Fri Jun 07 00:00:00 MDT 2013)

My appt was the last one of the day. It had been quite a long time since I had chosen new frames. Even though it was late I never felt rushed to make a decision. I left, then realized I needed to ask one more question. . .so they unlocked the doors and took the time to take care of my needs.


StarStarStarStarStar Dr. Fain and his team were so wonderful with my son on his first ever eye —    (Patient since Tue May 28 00:00:00 MDT 2013)

Dr. Fain and his team were so wonderful with my son at his first ever eye exam. They took the time to explain everything they were doing as well as engaging him in the conversation and having him ask questions. This was NOT a one stop shop eye exam/eye glass visit! Dr. Fain took the time to understand all aspects of his health.


StarStarStarStarStar great customer service —    (Patient since Sat May 25 00:00:00 MDT 2013)

I will go back on my next visit a will tell my family and friends.


StarStarStarStarStar great customer service —    (Patient since Sat May 25 00:00:00 MDT 2013)

I will go back on my next visit a will


StarStarStarStarStar My rating —    (Patient since Fri May 11 00:00:00 MDT 2012)

Very nice and knowledgeable staff. Glasses are a little pricey but of excellent quality.


StarStarStarStarStar Yearly checkup —    (Patient since Fri May 25 00:00:00 MDT 2012)

We had a very pleasant and informative visit. Thanks.


StarStarStarStarNo Star The facility was like no other I visited —    (Patient since Mon May 20 00:00:00 MDT 2013)

The facility was like no other I visited. The exterior doesn't do the interior justice aesthetically or from a service stance. I was more than pleasantly surprised by the friendliness of everyone, the bedside manner of the optometrist and the whole experience. The plethora of information, resourcefulness and abundance knowledge the doctor had was incredible.


StarStarStarStarStar My whole family have recently had our eyes checked by both Dr. John Fain and Dr. Catherine Hall —    (Patient since Sat May 18 00:00:00 MDT 2013)

My whole family have recently had our eyes checked by both Dr. John Fain and Dr. Catherine Hall. Not only do they and their entire staff make you feel comfortable, but they do a great job of explaining each of the many thorough tests they perform. The one on one with Dr. Fain and Dr. Hall to review your exam results are especially enriching because they patiently take the time to answer any of your questions. I would recommend them to all my contacts and be confident they are in the best of hands. Scott Moore


StarStarStarStarStar Love this place! —    (Patient since Sat Apr 03 00:00:00 MDT 2010)

Love this place and staff!!


StarStarStarStarStar Great Service —    (Patient since Sat Jan 10 00:00:00 MST 2009)

The optical gallery goes above and beyond to take care of you during an appointment. Very professional. Would strongly recommend


StarStarStarStarStar Very professional atmosphere. Team works very well together. LOVE their birthday ecards!! —    (Patient since Sat Apr 16 00:00:00 MDT 2005)

Very professional atmosphere. Their team works very well together. LOVE their birthday ecards!!


StarStarStarStarStar Dr. Hall is the best —    (Patient since Thu Aug 30 00:00:00 MDT 2007)

Dr. Hall is awesome. Will recommend her to my friends and family. She was patient and explained everything to me in terms I could understand. One of the best Doctors I have dealt with.


StarStarStarStarStar Ms. —    (Patient since Sat May 04 00:00:00 MDT 2013)

The staff was very friendly, I just wait like 5 minutes and the doctor took her time to explain and answer my questions.


StarStarStarStarNo Star Beautiful office, very friendly staff —    (Patient since Tue Apr 27 00:00:00 MDT 2010)

Always get good customer service at this office. Just wish it wasn't so pricey.


StarStarStarStarStar 2nd year to visit this office. —    (Patient since Sat Mar 24 00:00:00 MDT 2012)

I love that Dr. Hall took so much time with me and never seemed hurried to answer all my questions.


StarStarStarStarStar I was very pleased with the service I received —    (Patient since Fri Apr 26 00:00:00 MDT 2013)

I was very pleased with the service I received. The staff, from reception, selection of frames, to payout, were excellent.


StarNo StarNo StarNo StarNo Star good doctor.  —    (Patient since Sat Apr 27 00:00:00 MDT 2013)

The doctor was very pleasant.


StarStarStarNo StarNo Star Nice place and nice Associates and Doctors  —    (Patient since Thu Apr 11 00:00:00 MDT 2013)

I spent 137 dollars and did not leave with glasses or contacts at the other office I was going to I walked out the door paying less they should tell the customer before they get everything done how much it's going to be I like the place but it's very expensive to me not sure if I will continue to go here. The doctor and staff were very nice just really in sure of the pricing.


StarStarStarStarStar Wonderful Service —    (Patient since Fri Dec 28 00:00:00 MST 2012)

Very professional and politely helpful with your needs. I have not experienced any long waits, so far.


StarStarStarStarStar Fabulous —    (Patient since Fri Jan 17 00:00:00 MST 2003)

Staff was very friendly and knowledgeable. The guy that did the tests on me was very willing and able to answer all my questions. Great doctor and staff.


StarStarStarStarStar Professional  —    (Patient since Tue Apr 02 00:00:00 MDT 2013)

Very professional office with a talented staff who were attuned to the patient's needs. Very friendly.


StarStarStarStarStar I'd rather not be posted online. Being poor is humiliation enough. —    (Patient since Thu Mar 28 00:00:00 MDT 2013)

I'd rather not be posted online. Being poor is humiliation enough.


StarStarStarStarStar Annual Check Up —    (Patient since Tue Jan 05 00:00:00 MST 2010)

Everyone was amazing! I love the products I purchased! Will be back!


StarStarStarStarStar Team Fain —    (Patient since Sat Jan 07 00:00:00 MST 2012)

I LOVE DR. FAIN. He was so personable and informative. Very compassionate, optimistically opinionated and cordial. The BEST eye exam ever.


StarStarStarStarStar Great Visit! —    (Patient since Sat Mar 23 00:00:00 MDT 2013)

The appointment was made, reconfirmed and became very simple and with ease. Great services provided by a great team!


StarStarStarStarStar After discovering I needed glasses for the first time at age 48 and that first experience was not... —    (Patient since Fri Mar 22 00:00:00 MDT 2013)

After discovering I needed glasses for the first time at age 48 and that first experience was not favorable. I was referred to Dr. Fain by a friend and I feel it was a blessing! I am now on my way to healthy eyes and correct treatment while fully understanding the plan to correct my vision! Thank you all for being so friendly and professional. I'm very impressed and happy with everything!


StarStarStarStarStar I've been coming to Optical Gallery for many years and I am very happy with them. Dr —    (Patient since Sat Oct 15 00:00:00 MDT 2005)

I've been coming to Optical Gallery for many years and I am very happy with them. Dr. Hall gives me excellent care. When I needed a specialist, she sent me to the best. I've also seen Dr. Fain, whom I also trust with my eyes.


StarStarStarStarStar Nice people  —    (Patient since Mon Feb 14 00:00:00 MST 2000)

Nice people and a pleasure to do business with.


StarStarStarStarStar Excellent Service, Staff and Doctors —    (Patient since Fri May 06 00:00:00 MDT 2011)

I started seeing Dr. Hall 3 years ago. I have worn glasses for 13 years and after seeing her, I realized I was not seeing as clearly as I should all those years. I feel as though I see better now than I ever have. Dr. Hall recently helped me transition into contacts and so far I am very satisfied. The staff and doctors at Optical Gallery are very friendly and very professional. I would recommend them to anyone, they are the best!


StarStarStarStarStar good visit —    (Patient since Mon Jun 19 00:00:00 MDT 2006)

everyone was very helpful and explained everything i needed to know


StarStarStarNo StarNo Star My appointment was lost, and while I was "worked" in 2-1/2 hours is much too long for a new... —    (Patient since Sat Mar 16 00:00:00 MDT 2013)

My appointment was lost, and while I was "worked" in 2-1/2 hours is much too long for a new patient eye exam. Everyone was very kind and helpful, but very, very slow.


StarStarStarStarStar Always a positive experience —    (Patient since Fri Jan 29 00:00:00 MST 2010)

Appointments generally run on time. The doctors and staff are professional and courteous.


StarStarStarStarStar Dr. Hall is an excellent care provider and I feel very confident of her knowledge —    (Patient since Sat Jun 25 00:00:00 MDT 2005)

Dr. Hall is an excellent care provider and I feel very confident of her knowledge. Her demeanor is kind and compassionate.


StarStarStarStarNo Star Caring and Knowledgeable Staff —    (Patient since Sat Oct 28 00:00:00 MDT 2006)

Dr. Fain and Dr. Hall are always very personable and detailed. My experience with Optical Gallery has always been positive.


StarStarStarStarStar Great, and relaxing everyone is really professional and no excessive waiting times. —    (Patient since Tue Jan 20 00:00:00 MST 2009)

Great, and relaxing everyone is really professional and no excessive waiting times.


StarStarStarStarStar Excellent experience  —    (Patient since Fri Mar 01 00:00:00 MST 2013)

Best experience in a doctors office by far.


StarStarStarStarStar Excellent customer service —    (Patient since Sat Mar 02 00:00:00 MST 2013)

I was thrilled with the customer service that I received...


StarStarStarNo StarNo Star Max Jaggers —    (Patient since Thu Jul 24 00:00:00 MDT 2008)

Waited over 45 minutes for appt and I was on time. I was at the office over 2 hours. However, I do appreciate Dr. Fain. He takes time to really look at my situation and explain the options thoroughly.


StarStarStarStarStar my vision  —    (Patient since Fri Feb 17 00:00:00 MST 2012)

I'm satisfied with everything my new glasses I can see again clearly. Thank you


StarStarStarStarStar Excellent —    (Patient since Sat Nov 26 00:00:00 MST 2005)

Professional, friendly, thorough exam and time well spent to answer all questions and make sure I'm happy and satisfied before I leave the office.


StarStarStarStarStar Well ,my first impressions when I walked through the door was WOW! Such beautiful decor and it... —    (Patient since Fri Feb 22 00:00:00 MST 2013)

Well ,my first impressions when I walked through the door was WOW! Such beautiful decor and it just made me feel right at home. The staff was very nice. Dr. Fain is such a caring person and very informative. I will refer all my friends and family.


StarStarStarStarStar Excellent —    (Patient since Tue Sep 02 00:00:00 MDT 2008)

During my visit with Optical Gallery I always enjoy the people that make my visit go by smoothly. I would like to also thank the Staff; as we'll as Dr.Fain for always making me feel welcome and comfortable. I am truly thankfully for the care you give and mostly for being understanding when things are not right.


StarStarStarStarStar Optical gallery —    (Patient since Sat Feb 23 00:00:00 MST 2008)

The best! Everyone there is wonderful, explaining every step of the process! They go above and beyond!


I loved that they told me what was the best option for me regarding my insurance and trying their... —    (Patient since Wed Feb 13 00:00:00 MST 2013)

I loved that they told me what was the best option for me regarding my insurance and trying their best to give me the lowest cost possible. I really loved my time here and I can't wait to come back.


StarStarStarStarStar The staff was great and so was Dr. Hall. She explained everything to me and I enjoyed my visit. —    (Patient since Sat Feb 16 00:00:00 MST 2013)

The staff was great and so was Dr. Hall. She explained everything to me and I enjoyed my visit.


StarStarStarStarNo Star appointment —    (Patient since Thu Feb 14 00:00:00 MST 2013)

mrs hall explained everythig very well


StarStarStarStarStar i have been coming to your clinic since 1995 and truly love all of —    (Patient since Wed Aug 06 00:00:00 MDT 2003)

i have been coming to your clinic since 1995 and truly love all of. i do recommend you to all taht I come into contact with. Please keep up the great work uou are the very best>


StarStarNo StarNo StarNo Star Average visit at best, disappointed.  —    (Patient since Thu Jan 20 00:00:00 MST 2005)

I have had really good care in the past with the doctor seeming to really care, and going slowly. I was really disappointed this time, having expected what I received in the past. I will come again just to make sure it was not an off day or because everyone was ready to go home, they were in a hurry. Your electronic system is really such a nagging thing, continuing to give irrelevant messages over and over, and then confirming over and over appointments, and the after doing this, you ended up cancelling my appointment.


StarStarStarStarNo Star I was very pleased with the friendly and professional services received on my recent visit —    (Patient since Tue Apr 04 00:00:00 MDT 2006)

I was very pleased with the friendly and professional services received on my recent visit. Everyone from Michelle, who verified my insurance benefits and scheduled my appointment, to Whitney, who performed my diagnostic testing, was very friendly, helpful and professional. Dr. Hall and Dr. Fain have a great team of co-workers.


StarStarStarNo StarNo Star I love Dr Fain and Dr Hall —    (Patient since Mon Jan 21 00:00:00 MST 2002)

I love Dr Fain and Dr Hall, but the glasses end of the business leaves me feeling very dissatisfied. For that reason I cannot give a 5 star review.


StarStarStarStarNo Star Very Friendly —    (Patient since Mon Feb 25 00:00:00 MST 2008)

The staff is very friendly and helpful. The exam was very thorough.


StarStarStarStarStar Have been going here for years and I can see very well. —    (Patient since Mon Oct 28 00:00:00 MST 2002)

Have been going here for years and I can see very well.


StarStarNo StarNo StarNo Star Mother —    (Patient since Sat Dec 03 00:00:00 MST 2005)

Disappointed with the handling of this issue but have had good experiences in previous years.


StarStarStarStarStar I was pleased that Dr. Fain took the extra time to help me with my vision concerns and needs.  —    (Patient since Mon Jan 28 00:00:00 MST 2013)

I was pleased that Dr. Fain took the extra time to help me with my vision concerns and needs.


StarStarStarStarStar Long time patient! —    (Patient since Wed Jan 23 00:00:00 MST 2002)

I have been a long time customer of Optical Gallery and plan to continue. Dr Fain and Dr Hall truly care about their patients.


StarStarStarStarStar THANK YOU —    (Patient since Sat Sep 07 00:00:00 MDT 2002)

for making me feel important and cared about by staff, doctors, and glasses staff


StarStarStarStarStar very thorough —    (Patient since Mon Dec 06 00:00:00 MST 2010)

Very thorough and make you feel very comfortable.


StarStarStarStarStar Most Exellent —    (Patient since Wed Jan 23 00:00:00 MST 2013)

Everyone was most helpful. I am unable to get out of my wheel chair. Every effort was made to set me at ease and give me a thorough exam. Dr. Hall was everything I was told and more.


All employees was very friendly and respectful. —    (Patient since Fri Jan 14 00:00:00 MST 2011)

All employees was very friendly and respectful.


StarStarStarStarStar Excellent —    (Patient since Fri Aug 24 00:00:00 MDT 2007)

I have been coming here since 2007 I always get treated very well.


StarStarNo StarNo StarNo Star communication lags —    (Patient since Tue May 24 00:00:00 MDT 2005)

Communication needs improving


StarStarStarStarNo Star Overall - satisfactory —    (Patient since Thu Jan 14 00:00:00 MST 2010)

I realize that contacts that are specialized are not readily but it would at least be nice to put a priority on these types of contact once they are needed.


StarStarStarStarStar Excellent service —    (Patient since Wed Jun 01 00:00:00 MDT 2005)

I know I am in good hands when I or any family member visits your office you provide excellent and prompt service , thank you for all the years that you have treated my family, I woudl recommend your office to any of my friends or family looking for a quality eye care.


StarStarStarStarNo Star 1st Timer —    (Patient since Sat Jan 12 00:00:00 MST 2013)

Experience was awsome. Except with one of the girls up front.


StarStarStarStarStar Staff atOptical Gallery  —    (Patient since Tue Aug 01 00:00:00 MDT 2006)

The staff at Optical Gallery was very helpful and professional. I felt very at ease during the time that I was there.


StarStarStarStarNo Star Love Dr Fain but office visit time is excessive —    (Patient since Wed Apr 21 00:00:00 MDT 2004)

My whole family has been a patient of Dr. Fain's for over 10 years now and I absolutely love him and the care he gives us. The only one complaint I have is that no matter how many or how little people are there, my visit always takes me no less than 2 hours. I wish there was some way they could speed up the process because sometimes I just don't have 2 hours and I will put off my appointment for many months because of this. Other than this, Dr. Fain is the best.


StarStarStarStarStar I would reccommend Optical Gallery to everyone I know! Great staff and exceptional service. —    (Patient since Fri Jul 19 00:00:00 MDT 2002)

I would reccommend Optical Gallery to everyone I know! Great staff and exceptional service.


StarStarStarStarStar Have been a patient since 1987 and now live in Arlington. Enough said. —    (Patient since Sat May 04 00:00:00 MDT 2002)

Have been a patient since 1987 and now live in Arlington. Enough said.


StarStarStarStarStar have sent my grandaughter to optical gallery and she is pleased with her new look plus able to see... —    (Patient since Thu Apr 14 00:00:00 MDT 2005)

have sent my grandaughter to optical gallery and she is pleased with her new look plus able to see a lot better will try to get my children and cheryl in to see you all soon will have to be better prepared (schedule appt ahead of time) so they can see drs when they r out from school next year also they look forward to seeing all of you


StarStarStarStarNo Star Great clinic!! Great staff!!! Always recommend, but definitely go in there knowing your financial... —    (Patient since Mon Nov 29 00:00:00 MST 2004)

Great clinic!! Great staff!!! Always recommend, but definitely go in there knowing your financial options!!


StarStarStarStarStar I always love the way Dr. Fain's staff works with us financially, its a blessing for me —    (Patient since Sat Mar 09 00:00:00 MST 2002)

I always love the way Dr. Fain's staff works with us financially, its a blessing for me. Please continue to work with your customers. It's appreciated more than you know.


StarStarStarStarStar Everyone is incredibly nice and professional —    (Patient since Sat Jan 31 00:00:00 MST 2009)

Everyone is incredibly nice and professional. They were sensitive and flexible to my situation as well. I highly recommend them!


StarStarStarStarNo Star Dr. Hall is the best —    (Patient since Thu Jun 30 00:00:00 MDT 2011)

I really enjoyed my checkup with Dr. Hall. She was so polite and informative during the examination.


StarStarStarStarNo Star  —    (Patient since Thu Apr 21 00:00:00 MDT 2005)

I was moved into a room pretty quickly and the preliminary tests done pretty quickly, but an hour after my schedule appointment I was sitting in the room still not having seen Dr. Hall yet.


StarStarStarStarStar NO OTHER PLACE LIKE THIS, I LOOKED! —    (Patient since Tue Sep 27 00:00:00 MDT 2011)

Love this place! 2nd year back....its pricier than other places but worth the money. I'm not rich but after jumping from doctor to doctor, I have found someone that is thorough, professional yet personable and shows he cares about his patients and their families. Eye exams are beyond thorough and informative, I am never left guessing on what is being discussed. My daughter has astigmatism and very poor eyesight, different prescriptions for both eyes(10.25 and 9.75contacts). Needless to say her exams are not the run of the mill exam. This year my daughter ran out of contacts before she could come home from school for an eye exam and they were able to get me enough to mail her. When she finally came home we had our standard appointment and had a misunderstanding with our flex spending, thinking it started in November instead of January. The doctors office allowed me to put my order on hold until my flex spending was available. I love this place!!


StarStarStarStarNo Star MT(ASCP) —    (Patient since Thu May 23 00:00:00 MDT 2002)

Great place! Treats patients like a family :)


StarStarStarStarStar GREAT! —    (Patient since Sat Dec 10 00:00:00 MST 2011)

employees are always so nice and understanding of financial standings.


StarNo StarNo StarNo StarNo Star incompident staff / doctors good —    (Patient since Fri Dec 12 00:00:00 MST 2008)

I had a very disappointing experience with what happened after vist / i am going to be looking for a new eye doctor / staff incompident / will not refer anyone else to office


StarStarStarNo StarNo Star review —    (Patient since Tue Nov 29 00:00:00 MST 2011)

My only complaint is that my appointment was 11/27 and it is now 12/16 and my contact lenses have yet to arrive :(


StarStarStarStarStar It was a very enjoyable experience everything was done timely and i appreciate it thank you —    (Patient since Thu Dec 06 00:00:00 MST 2012)

It was a very enjoyable experience everything was done timely and i appreciate it thank you


StarStarStarStarStar I love Optical Gallery —    (Patient since Fri Dec 06 00:00:00 MST 2002)

I love Optical Gallery. The staff are friendly and they always greet me with a smile when I walk in the door. The team is very professional and well trained. Dr. Hall always takes the time to explain everything in details. She walks in the room with a smile on her face and a warm and friendly handshake.I never feel rushed. I drive all the way from Cedar Hill, Texas. But,the care I receive is worth the drive. We only get one set of eyes, and I thank Dr. Hall and the team for taking such great care of mines and my family!


StarNo StarNo StarNo StarNo Star Sad —    (Patient since Thu Dec 06 00:00:00 MST 2012)

Dr Hall was great. Sadly staff made me cry.


StarStarStarStarStar Excellent environment and friendly staff —    (Patient since Wed Dec 05 00:00:00 MST 2012)

Excellent environment and friendly staff.The Doctors and assistant covers all possible causes to find the best treatment.


StarStarStarStarStar Excellent service! —    (Patient since Fri Nov 30 00:00:00 MST 2012)

Best service I have experienced other than Sewell Lexus.


StarStarStarStarStar I love that Dr. Fain & his team always show a warm welcome to the patients —    (Patient since Thu Dec 22 00:00:00 MST 2005)

I love that Dr. Fain & his team always show a warm welcome to the patients. He is a very caring physician and always kind to his patients.


StarStarStarStarStar I got good customer service and service from the doctor in explanation and all aspects of my visit —    (Patient since Sat Nov 17 00:00:00 MST 2012)

I got good customer service and service from the doctor in explanation and all aspects of my visit. My different options were discussed and they didn't try to manipulate me to do something that was not necessary for my case. It was a pleasant (as well as it can be) experience.


StarStarStarStarStar The best —    (Patient since Sat Nov 17 00:00:00 MST 2012)

Dr. Hall is a very concerned Dr. When it come to your eyes. I will be returning to this office for future service. The whole staff there is very attentive, professional...


StarStarStarStarStar Awesome team, Love your patient care Magnet. —    (Patient since Fri Nov 11 00:00:00 MST 2011)

Awesome team, Love your patient care Magnet.


StarStarStarStarStar I had a Great experience at your office —    (Patient since Sat Nov 10 00:00:00 MST 2012)

I had a Great experience at your office. From the time I walked into the office until I left I felt very comfortable and very pleased with the services and the way I was treated as a patient and a customer


StarStarStarStarStar Another great year of service!!! Thanks —    (Patient since Sat Mar 27 00:00:00 MST 2004)

Another great year of service!!! Thanks


StarStarStarStarNo Star Professional servcies with a laid-back touch. Great experience! —    (Patient since Wed Apr 15 00:00:00 MDT 2009)

Professional servcies with a laid-back touch. Great experience!


StarNo StarNo StarNo StarNo Star i wish the staff was as friendly as doctors. —    (Patient since Wed Jan 25 00:00:00 MST 2006)

i wish the staff was as friendly as doctors.


StarStarStarStarStar I have worked with the Optical Gallery for several years and have always received the best... —    (Patient since Thu May 26 00:00:00 MDT 2005)

I have worked with the Optical Gallery for several years and have always received the best professional service. I have worn glasses since the fourth grade and visited several eye doctors in the past but this center has made the time pleasant. I have two daughters whcih also drive from College Station up to the center for their glasses.


StarStarStarStarNo Star Good appointment - too many texts/emails —    (Patient since Wed Dec 29 00:00:00 MST 2004)

My appointment was very professional; what I didn't appreciate was the many texts/email reminders. One is enough, more than that is overkill and annoying.


StarStarStarStarStar I've been a patient a little over a year and the times that I have been there, the staff are... —    (Patient since Tue Oct 25 00:00:00 MDT 2011)

I've been a patient a little over a year and the times that I have been there, the staff are always pleasant. You go over and beyond to make me feel very comfortable (like family even). I am a stickler for customer service and your staff has the "it" factor. Thank you for making my experience a great one!!!


StarStarStarStarStar Always helpful and ready to go the extra mile to answer your concerns —    (Patient since Tue Apr 17 00:00:00 MDT 2012)

Always helpful and ready to go the extra mile to answer your concerns. You feel like an individual, not just a number.


StarStarStarNo StarNo Star Pierce Family —    (Patient since Sat Jul 02 00:00:00 MDT 2011)

We received excellent care from Dr. Fain. He provided us with quality eye care & took his time to explain all of our options. Thank you Dr. Fain.


StarStarStarNo StarNo Star While we love the personal touch that Dr —    (Patient since Fri May 06 00:00:00 MDT 2011)

While we love the personal touch that Dr. Hall provides, many of the frames to choose from are far to expensive.


StarStarStarStarNo Star Optical Gallery —    (Patient since Tue Nov 25 00:00:00 MST 2003)

Overall good...but needs inprovement on customer service and cost.


StarStarStarStarStar Dr Fain —    (Patient since Fri Oct 19 00:00:00 MDT 2012)

Dr. Fain and his staff(Tina and Patricia) were great and very friendly - they explained everything completely and were very thorough.


StarStarStarStarStar I appreciate the time each staff member took their time in explaining each procedure, from the eye... —    (Patient since Thu Oct 18 00:00:00 MDT 2012)

I appreciate the time each staff member took their time in explaining each procedure, from the eye examination, to the ete glass fitting and finally,


StarStarStarStarStar I Like what I see.. —    (Patient since Mon Jul 19 00:00:00 MDT 2010)

I think I found The Best Optometrist in Dallas. The Doctor and staff are very helpful and detailed.


StarStarStarNo StarNo Star Drs and staff are good but the wait time was too long. —    (Patient since Thu Jan 26 00:00:00 MST 2006)

Drs and staff are good but the wait time was too long.


StarStarStarStarStar Everyone is very easy to work with. Whether it is rescheduling appts or picking up glasses —    (Patient since Thu Oct 21 00:00:00 MDT 2010)

Everyone is very easy to work with. Whether it is rescheduling appts or picking up glasses. Everyone is always very pleasant.


StarStarStarStarStar The warm welcomes and professionalism of the doctors and staff is greatly appreciated, and make me... —    (Patient since Tue Aug 22 00:00:00 MDT 2006)

The warm welcomes and professionalism of the doctors and staff is greatly appreciated, and make me look forward to my next visit.


StarStarStarStarStar Great! —    (Patient since Tue Dec 28 00:00:00 MST 2004)

Wonderful experience as always


StarStarStarStarStar I always have an excellent experience here! The staff is very welcoming and helpful when it comes... —    (Patient since Mon Jan 26 00:00:00 MST 2004)

I always have an excellent experience here! The staff is very welcoming and helpful when it comes to any questions I may have. I've been coming to this office since I was a pre-teen and now as a young adult, I am still a happy customer.


StarStarStarStarNo Star Great staff! Friendly and willing to address any concerns!  —    (Patient since Fri Oct 05 00:00:00 MDT 2012)

Great staff! Friendly and willing to address any concerns!


StarStarStarStarStar Great Eye Clinic!!! —    (Patient since Sat Oct 06 00:00:00 MDT 2012)

Professional, helpful, knowledgable!


StarStarStarStarStar I just want to say that your staff is so nice and and Dr Hall is the best eye doctor I have ever... —    (Patient since Fri Sep 23 00:00:00 MDT 2011)

I just want to say that your staff is so nice and and Dr Hall is the best eye doctor I have ever been to. I love coming to your office they make you feel so comfortable and the staff doing the tests are so helpful...Keep up the good work and I will surely send customers your way!


StarStarStarStarNo Star Office Experience —    (Patient since Sat Sep 28 00:00:00 MDT 2002)

My overall experience was good.


StarStarStarStarStar Beverly Gibbons —    (Patient since Tue Aug 24 00:00:00 MDT 2010)

Daughter of James Groves. Very satisfied.


StarStarStarStarNo Star My second visit —    (Patient since Fri Sep 23 00:00:00 MDT 2011)

As I expected. Nice visit. Just a bit late getting started .


StarStarStarStarStar I love Dr. Hall! When I come to Optical Gallery I know I will be well taken care of —    (Patient since Sat Oct 15 00:00:00 MDT 2005)

I love Dr. Hall! When I come to Optical Gallery I know I will be well taken care of. I get the best exams possible here.


StarStarStarStarStar A+ Service and Care —    (Patient since Thu Jul 28 00:00:00 MDT 2011)

I will send anyone and everyone I know to Optical Gallery to have their eyes examined due to the expertise and abilities of Dr Fain and Dr Hall, as well as the entire staff. Thank you for a great experience!


StarStarStarNo StarNo Star Good Exam —    (Patient since Wed Sep 01 00:00:00 MDT 2010)

Exam is very thorough, but the office is seldom running on time. I often spend 90 minutes on a routine visit.


StarStarStarStarNo Star Very knowledgable Team , keep up the good work —    (Patient since Wed Dec 01 00:00:00 MST 2010)

Very knowledgable Team , keep up the good work. Give your Patients, materials to read on-line, if they need any special area they show interest to know.Thank you. John Methratta.


StarStarStarStarStar LASIK Follow Up —    (Patient since Tue Mar 28 00:00:00 MST 2006)

Great inter-personal skills noted with Dr Hall's time & focused attention to my concerns with the results & progression following my LASIK procedure. Highly recommend!!!


StarStarStarStarStar Thanks so much to the staff Optical Gallery for the great customer service and care from beginning... —    (Patient since Mon Dec 27 00:00:00 MST 2010)

Thanks so much to the staff Optical Gallery for the great customer service and care from beginning to end!!! This kind of service is much needed and welcomed when you are managing your health.


StarStarStarStarStar Patience with Patients —    (Patient since Sat Sep 01 00:00:00 MDT 2012)

The phone conversations were excellent before we even had the appt. My family appreciated the contact and patience your staff had with us. I was walked through the details on potential outcomes from the insurance coverage since we already had used the plan this year. Our daughter had recovered from an eye ulcer and this was a hard ordeal for us parents, especially. We want to thank everyone on your team from the first call to the doctor's visit. Dr. Hall and her team are one of a kind, every one of them matters. Thank you and God Bless You!


StarStarStarStarStar I have had the same coverages for a decade —    (Patient since Fri Aug 31 00:00:00 MDT 2012)

I have had the same coverages for a decade. I have only used my vision benefits twice before my visit to Dr. Hall. NEVER before did I get all of the different areas of my eyes tested with all the different pieces of equipment. It proved that my other eye exams were surface only and the doctor was only providing the very basic exam.


StarStarStarStarStar AWESOME —    (Patient since Wed Aug 29 00:00:00 MDT 2012)

It was overall a great experience!


StarStarStarStarNo Star Professional Service —    (Patient since Fri Jan 30 00:00:00 MST 2004)

I have always received exceptional service. My appointment times were honored, no waiting. The reminder calls and electronic reminders are definitely an asset and make it impossible to forget an appointment. I only gave four stars because it appears staff doesn't inform customers of additional costs that could occur.


StarNo StarNo StarNo StarNo Star Missing the mark —    (Patient since Sat Aug 20 00:00:00 MDT 2011)

Check in/out was fast, but the time in-between was too long.


StarStarStarStarStar Satisfied —    (Patient since Sat Aug 25 00:00:00 MDT 2012)

I enjoyed my visit everyone was very nice and helpful.


StarStarStarStarStar Dr. Hall is attentive, professional and clear in her explanations —    (Patient since Sat Sep 25 00:00:00 MDT 2004)

Dr. Hall is attentive, professional and clear in her explanations. Other office staff are efficient and helpful. The optical staff is skilled and professional.


StarStarStarStarStar Dr Fain is fantastic! He helped me with my dry eyes and I was able to get contacts —    (Patient since Mon Apr 23 00:00:00 MDT 2012)

Dr Fain is fantastic! He helped me with my dry eyes and I was able to get contacts. I am so happy not to have to were glasses!


StarStarStarStarNo Star great job! —    (Patient since Sat Jun 13 00:00:00 MDT 2009)

the physicians r thorough and have a good understanding of their field. the techs r efficient and fast. the contact adjustment techs r helpful. they r really nice to interact with as i am getting fitted for the proper contacts. it's been a long time in getting me the right ones and they have done exceptionally well in making sure i have what i need. and they have had to special order for me quite a few times as well as replace broken contacts. they always have a smile, which really helps brighten my day.


StarStarStarStarStar Awesome Customer Service —    (Patient since Sat Feb 25 00:00:00 MST 2012)

They are great and really care about their patients.


StarStarStarStarStar Amy Coleman  —    (Patient since Mon Apr 18 00:00:00 MDT 2011)

5 stars Dr. John H. Fain is a great eye doctor. He takes his time with you and he is very caring. I always refer my friends and family to Optical Gallery.


StarStarStarStarStar Laney —    (Patient since Tue Aug 14 00:00:00 MDT 2012)

Great service and care! Loved my experience will definitely refer others!!


StarStarStarStarStar Best office youll ever visit —    (Patient since Sat Aug 11 00:00:00 MDT 2012)

Extremely satisfied. Will definitely go back


StarStarStarStarNo Star Satisfied Customer —    (Patient since Mon Dec 06 00:00:00 MST 2004)

Convenient location and office hours, friendly, competent staff.


StarStarStarStarNo Star Great —    (Patient since Fri Jul 27 00:00:00 MDT 2012)

Great overall experience


StarStarStarStarNo Star FAITH BREWER —    (Patient since Sat Aug 04 00:00:00 MDT 2012)

NICE PEOPLE WORKING THERE. WAIT TIME WAS A LITTLE LONG, BUT THAT HAPPENS AT A BUSY PRACTIVE FROM TIME TO TIME.


StarStarStarStarStar Eye appt —    (Patient since Fri Oct 24 00:00:00 MDT 2008)

This is one of the quickest appts I have ever had! Staff as always is great! They are friendly and professional.


StarStarStarStarStar Long Time Patient —    (Patient since Fri May 13 00:00:00 MDT 2005)

I have been a patient of this practice for 27 years. I have always been please with the service and will continue to go here. thanks!


StarStarStarStarStar Great place —    (Patient since Mon Mar 19 00:00:00 MDT 2012)

Everyone is nice and the office is very welcoming.


StarStarStarStarStar Everyone is very friendly and helpful upon entering the office —    (Patient since Wed Feb 09 00:00:00 MST 2005)

Everyone is very friendly and helpful upon entering the office. Office decor is very nice and comfortable. I would not go anywhere else for the care of my eyes.


StarStarStarStarStar I did not have to wait long and was given my testing quickly —    (Patient since Mon Aug 21 00:00:00 MDT 2006)

I did not have to wait long and was given my testing quickly. Dr Hall came right in after Jessica had completed the tests. Dr Hall delivered her findings professionally and thoroughly immediately after her exam. I found all personnel to be very friendly and professional. I don't see how anyone could be disappointed with their service!


StarStarStarStarStar My experience was great . the staff was wonderful. and very knowledgable about the business —    (Patient since Sat Apr 30 00:00:00 MDT 2011)

My experience was great . the staff was wonderful. and very knowledgable about the business. The only thing I would add is the shades after eye are dialated


StarStarStarStarStar Excellant service  —    (Patient since Tue Jul 05 00:00:00 MDT 2011)

This is a office where your treated with excellence and made to feel welcome. Highly recommend it


StarStarStarStarStar Excellent —    (Patient since Mon Jul 16 00:00:00 MDT 2012)

Best service ever received


StarStarStarStarStar I love the way Dr. Hall answered all of my questions and in terms I could easily understand —    (Patient since Wed Jul 25 00:00:00 MDT 2012)

I love the way Dr. Hall answered all of my questions and in terms I could easily understand. She and her assistant were very sweet and very thorough. My new contacts fit great and feel great! I will definitely recommend her to my friends.


StarStarStarStarNo Star Love my Eyecare professionals —    (Patient since Tue Jul 08 00:00:00 MDT 2003)

everyone there is so friendly and make sure that all your questions are answered.


StarStarStarStarStar Totally satisfied and happy —    (Patient since Wed May 18 00:00:00 MDT 2005)

Everyone in office all smiles and helpful


StarStarStarStarStar Staff very friendly and professional. Facilities clean and attractive —    (Patient since Tue Jul 29 00:00:00 MDT 2008)

Staff very friendly and professional. Facilities clean and attractive. Statements a little hard to decifer and charges seem to be extremely high so thank goodness I have insurance!


StarStarStarNo StarNo Star Dr. Hall was extremely late coming into the exam room that I was waiting in —    (Patient since Tue Jul 26 00:00:00 MDT 2011)

Dr. Hall was extremely late coming into the exam room that I was waiting in. However she was very apologetic but why didn't she at least send somebody to let me know that she was going to be late? My time is valuable also.


Reply

Thank you for taking the time to feel out our review. We apologize for keeping you waiting, your time is valuable to us as well. We strive to give the best patient service possible, we are so sorry we did not meet your expectations this visit. We are confident you will have a more positive experience in the future. Thank you for caring enough to express your concerns and trusting us with your eye care.

StarStarStarStarStar Still Popping After All These Years —    (Patient since Thu Dec 02 00:00:00 MST 1999)

I've been coming to The Optical Center for many, many years. I've always found the service and professionalism at the highest level. I'll keep coming until either you're too old to do the business or I'm to old to make it to the office.


My visit to OpticalGallery was amazing. The people there treated me very nicely  —    (Patient since Mon Feb 25 00:00:00 MST 2008)

My visit to OpticalGallery was amazing. The people there treated me very nicely .I would definitly refer this office to my family members.


StarStarStarStarStar Satisfied —    (Patient since Mon Jul 02 00:00:00 MDT 2012)

I really appreciate the team of specialists that worked with me. This was my first visit. I had many questions and all of my questions were answered. This was a first!!


StarStarStarStarStar Best eye care provider in Dallas/Fort Worth Metro —    (Patient since Tue Jun 22 00:00:00 MDT 2004)

Best eye care provider in Dallas/Fort Worth Metro. Dr Fain's focus is on your eye health, not selling a service.


StarStarStarStarStar We are always pleased with the time at optical clinic. —    (Patient since Mon May 07 00:00:00 MDT 2007)

We are always pleased with the time at optical clinic.


StarStarStarStarStar Dr Hall is the most patient doctor I have ever encountered —    (Patient since Tue Sep 30 00:00:00 MDT 2003)

Dr Hall is the most patient doctor I have ever encountered. She listens and responds to all concerns in a very pleasant manner. This recent visit was thoroughly satisfactory from reception, contacts dept., and billing. This is why we have chosen to return to your facility for more than ten years now.


StarStarStarStarStar Dr. Hall was very helpful with options for computer glasses —    (Patient since Thu Dec 26 00:00:00 MST 2002)

Dr. Hall was very helpful with options for computer glasses. Jasmine was very helpful with choosing glasses. Always a good experience - except cost of frames. Would like some cheaper options since my insurance only pays 20%.


StarStarStarStarStar Great Staff, Always friendly and helpful! —    (Patient since Thu Feb 24 00:00:00 MST 2011)

Great Staff, Always friendly and helpful!


Reply

Thank you for taking the time to fill out this survey. We pride ourselves in taking care of each and every patient. We are very pleased to hear you had a great experience. We look forward to seeing you soon!

StarStarStarStarStar The staff and Doctor Hall were excellent —    (Patient since Fri Jun 29 00:00:00 MDT 2012)

The staff and Doctor Hall were excellent


StarStarStarStarStar Everyone was very courteous and willing to please. Dr. Hall was great as well as Nicole and Lacey —    (Patient since Thu Jun 12 00:00:00 MDT 2008)

Everyone was very courteous and willing to please. Dr. Hall was great as well as Nicole and Lacey. I wish I could have found frames that worked for me, I have had trouble finding them for a couple of years now.


StarStarStarStarStar Professional, efficient, thorough —    (Patient since Tue Mar 20 00:00:00 MDT 2007)

The best place inn the metroplex for to have you eyes examined. Great selection of glasses.


StarStarStarStarStar Had a great experience w/ Lacy in selecting my glass frame —    (Patient since Thu May 23 00:00:00 MDT 2002)

Had a great experience w/ Lacy in selecting my glass frame. She was very helpful and patience and had a wonderful personality. Wish you have more employees like Lacy and Tammy. :)


StarStarStarStarNo Star Office review —    (Patient since Fri Oct 17 00:00:00 MDT 2008)

I am always greeted in a pleasant manner from the office staff, techs and physicians. My questions are always answered before I leave.


StarStarStarStarNo Star I have been going here for years and my visits are always pleasant. —    (Patient since Mon Nov 01 00:00:00 MST 2004)

I have been going here for years and my visits are always pleasant.


StarStarStarStarStar My visit has always been very enjoyable, if you can say that about a DR appt —    (Patient since Thu Aug 21 00:00:00 MDT 2003)

My visit has always been very enjoyable, if you can say that about a DR appt. The entire staff is helpful and the doctors are great. My eyes have actually gotten better since I started going to them. They are very concerned about my comfort and do whatever is neccessary to make my appointment enjoyable, including providing cookies and drink for you to snack on while waiting for your appt.


StarStarStarStarStar The gentleman that helped me with picking out glasses was great to work with! Thank him for me.  —    (Patient since Sat Dec 06 00:00:00 MST 2008)

The gentleman that helped me with picking out glasses was great to work with! Thank him for me.


StarStarStarStarStar excellent service —    (Patient since Fri Mar 11 00:00:00 MST 2011)

excellent service and Dr.Hall is super nice


StarStarStarStarNo Star Disappointed that it takes 2 weeks to get frames in. —    (Patient since Wed Jun 06 00:00:00 MDT 2012)

Disappointed that it takes 2 weeks to get frames in.


StarStarStarStarStar Exam —    (Patient since Fri Apr 02 00:00:00 MDT 2010)

I love the staff. Everyone is courteous and polite.


StarStarStarStarStar Your staff were friendly, professional,courteous and knowledgeable —    (Patient since Tue Mar 15 00:00:00 MDT 2011)

Your staff were friendly, professional,courteous and knowledgeable. Great collaboration and teamwork!


StarStarStarStarStar Amazing —    (Patient since Wed Jun 06 00:00:00 MDT 2012)

I have a great experience everytime I walk through the door.


StarStarNo StarNo StarNo Star Your financial responsibilty should be explained prior to appointment so there is a clear... —    (Patient since Sat Aug 08 00:00:00 MDT 2009)

Your financial responsibilty should be explained prior to appointment so there is a clear understanding from all parties


StarStarStarStarStar I've always been provided excellent eye care by Dr. Fain and Dr —    (Patient since Sat Mar 02 00:00:00 MST 2002)

I've always been provided excellent eye care by Dr. Fain and Dr. Hall, however in the past the wait time after initial tests and procedures used to be entirely too long. My latest visit was a definite improvement on this phase of my visit. I was very pleased and thank all working on Wednesday, June 6 for their professionalism and hospitality.


StarStarStarStarStar Wonderful experience —    (Patient since Thu May 03 00:00:00 MDT 2012)

Everyone was friendly and I was well informed.


StarStarStarStarStar Excellent Service —    (Patient since Tue Sep 01 00:00:00 MDT 2009)

Excellent service, no complaints.


StarStarStarStarStar I appreciate Jasmine and Tammy's help in resolving the prior glasses order.Thank you —    (Patient since Mon Jul 15 00:00:00 MDT 2002)

I appreciate Jasmine and Tammy's help in resolving the prior glasses order. Thank you


StarStarStarNo StarNo Star ok —    (Patient since Thu May 17 00:00:00 MDT 2012)

the techs are friendly but the lady at the front desk didn't have the same friendliness.other than that the only problem i had was the wait. i waited past my appointment time to get to the back and then waited another 20-30 minutes to have the doctor come in.


StarStarStarStarStar My Trip to the Eye Dr. —    (Patient since Fri Dec 28 00:00:00 MST 2007)

Everything was top notch!


StarStarStarStarStar We LOVE your office. Thank you!! —    (Patient since Sat Apr 03 00:00:00 MDT 2010)

We LOVE your office. Thank you!!


StarStarStarStarStar It's always a great experience seeing Dr Fain —    (Patient since Thu May 11 00:00:00 MDT 2006)

It's always a great experience seeing Dr Fain. He takes his time to make sure I understand everything. I have referred family and friends there many times and will continue to do so.


StarStarStarStarNo Star Great staff, well organized and professional —    (Patient since Sat Aug 07 00:00:00 MDT 2004)

Great staff, well organized and professional. Way too many text and emails to establish an appointment using doczoc, needs some work for system to work affectively!


Reply

Thank you for bringing this to our attention. We are working on coordinating our patient messaging system with ZocDoc's messaging system. We apologize for the inconvenience of the multiple texts and emails.

StarStarStarStarStar We had a great visit. The staff was very helpful and polite —    (Patient since Wed May 09 00:00:00 MDT 2012)

We had a great visit. The staff was very helpful and polite. We felt that our vision was thoroughly tested.


StarStarStarStarStar Chris did a great job adjusting my glasses —    (Patient since Tue Aug 30 00:00:00 MDT 2005)

Chris did a great job adjusting my glasses. He was very patient and took several opportunities to get the adjusted just exactly the way I wanted them. Catherine, thank you very much your team did an outstanding job. That's why we continue to come back, thank you very much.


StarStarStarStarNo Star Dr. fain needs to always talk to always talk to the patient unless they have dementia —    (Patient since Mon Apr 23 00:00:00 MDT 2012)

Dr. fain needs to always talk to always talk to the patient unless they have dementia. I obviously do not. The girl in the optical area needs to talk slower and open her mouth some and enunciate.


StarStarStarStarStar Great! —    (Patient since Mon Apr 30 00:00:00 MDT 2012)

I had a wonderful experience. Staff was very personable.


StarStarStarStarStar Very professional and helpful! —    (Patient since Wed Oct 27 00:00:00 MDT 2010)

Very professional and helpful!


StarNo StarNo StarNo StarNo Star The wait time was an issue —    (Patient since Mon Dec 30 00:00:00 MST 2002)

The wait time was an issue. Everyone was very apologetic however I had a large wait time last year. If this continues I will have to stop going to see this office.


StarNo StarNo StarNo StarNo Star It took over an hour and a half for my 5 minutes with the doctor —    (Patient since Wed Jun 26 00:00:00 MDT 2002)

It took over an hour and a half for my 5 minutes with the doctor. I got moved to 3 different rooms while there. It was very unorganized and was completely ridiculous that I was there for that long. I had a morning appointment so there is no way you all should have been that behind


StarStarStarStarStar Our visit could'nt have been any better! Thank You —    (Patient since Mon Apr 23 00:00:00 MDT 2012)

Our visit could'nt have been any better! Thank You


Reply

Thank you for taking your valuable time to express your feelings about your visit. We pride ourselves on patient care and are pleased your experience was a pleasant one. We are looking forward to you coming again, see you soon!

StarStarStarStarStar Great experience —    (Patient since Sat Jun 18 00:00:00 MDT 2005)

I love Optical Gallery. I have been a patient there for over 8 yrs. The doctors are very personable and the staff are both friendly and knowledgeable. They make you feel very important. I have recommended them to many friends and family.


StarStarStarStarStar Dr. John Fain —    (Patient since Tue Feb 05 00:00:00 MST 2002)

I have been going to Dr. Fain since 2000, and I continue to go to him although I live further from his office. I do so because he cares about his patients, and always greats you with a smile and a pleasant tone. I have referred several people to him and they say the same thing


StarStarStarStarStar Dr.Fain and his staff are wonderful!! —    (Patient since Wed Jan 21 00:00:00 MST 2009)

Dr.Fain and his staff are wonderful!!


StarStarStarStarStar I have several family members who have been long time patients of Dr. Fain. We love him —    (Patient since Wed Jan 12 00:00:00 MST 2011)

I have several family members who have been long time patients of Dr. Fain. We love him. His staff is always helpful and kind. Top notch care all around. He is always willing to take the time to address any questions or concerns you have.


StarNo StarNo StarNo StarNo Star Totally confused with this visit —    (Patient since Tue May 31 00:00:00 MDT 2005)

Totally confused with this visit. I felt like you were pusing me to purchse sunglasses and then wanted me to get special computer glasses. I do not need special computer glasses which I tried to tell you. I need the no line glasses like I have but I never understood whether my prescription changed from what I'm wearing or not. It was like you just wanted me to spend more money buying 2 pair of glasses that I would hardly ever wear. Sorry my budget does not cover all that. I will in the future go to a different doctor to try to get better answers. The little girl at the pay area was not so nice either. I am going to visit a another doctor to get a second opinion (which I will now have to pay out of pocket for). Not happy at all.


StarStarStarStarStar Good Service —    (Patient since Mon May 03 00:00:00 MDT 2010)

Never have any issues getting what I need when I go here. They explain insurance easily.


StarStarStarStarStar Patient and Welcoming —    (Patient since Mon Feb 06 00:00:00 MST 2012)

My visit at Dr. Fain's office was welcoming, comforting, and efficient. They explained everything about my exam and what was going on with my eyes. Office staff is very friendly and makes you feel at ease.... Thank You!


StarStarStarNo StarNo Star Not typical appt. , requested first thing in morn and worked well —    (Patient since Thu Apr 15 00:00:00 MDT 2010)

Not typical appt. , requested first thing in morn and worked well. In the past wait times could exceed 1 hr. Easily. If had been the case this appt. it would have been last visit,


StarStarStarStarStar Great experience, staff is very friendly and attentive!  —    (Patient since Fri Jul 15 00:00:00 MDT 2005)

Great experience, staff is very friendly and attentive!


StarStarStarStarNo Star Enjoyed My Experience —    (Patient since Sat Apr 07 00:00:00 MDT 2012)

It was very professional, thorough and enjoyable. I will refer friends and family.


StarStarStarStarStar Everyone was very friendly and professional. Atmosphere is pleasant. —    (Patient since Thu Mar 30 00:00:00 MST 2000)

Everyone was very friendly and professional. Atmosphere is pleasant.


StarStarStarStarNo Star Time spent for appt; arrived at 1:30 and left at 4:45 —    (Patient since Fri Oct 24 00:00:00 MDT 2008)

Time spent for appt; arrived at 1:30 and left at 4:45. I appreciate the care recieved and the staff is great however it appts run so long.


StarStarStarStarStar It was nice to go to a place that cares; I never had different exams done on my eyes left very... —    (Patient since Sat Mar 31 00:00:00 MDT 2012)

It was nice to go to a place that cares; I never had different exams done on my eyes left very happy from there, very nice staff and Doctor!!


StarStarStarStarStar It was such a great experience. Everyone was so sweet and professional —    (Patient since Thu Mar 29 00:00:00 MDT 2012)

It was such a great experience. Everyone was so sweet and professional. They took the time to make sure I understood everything about my vison and as a new contact/glass wearer, I was thrilled. Dr. Hall was amazing and I loved the entire staff. Thank you for a wonderful experience.


Reply

Thank you so much for the positive feed back. We enjoy our patients so much. We are glad you chose us for your eye care needs and are looking forward to seeing you soon!

StarStarStarStarStar Eye Care Visit —    (Patient since Fri Jan 17 00:00:00 MST 2003)

Dr. Hall is great. Would recommend her to everyone.


StarStarStarStarStar As always the team at Optical Gallery are top notch! Staff is friendly and professional, and Dr —    (Patient since Wed May 15 00:00:00 MDT 2002)

As always the team at Optical Gallery are top notch! Staff is friendly and professional, and Dr. Fain is thorough, clear, and treats his patients like they are the most important people in the world.


StarStarStarStarStar Everyone is always kind and friendly. Good to work with and makes you feel comfortable and at ease. —    (Patient since Wed Jan 05 00:00:00 MST 2011)

Everyone is always kind and friendly. Good to work with and makes you feel comfortable and at ease.


StarStarStarStarNo Star My husband and I have been seeing Dr. Hall since 1994 and she is wonderful —    (Patient since Fri Dec 29 00:00:00 MST 2000)

My husband and I have been seeing Dr. Hall since 1994 and she is wonderful. Our experience with getting new glasses has not been great. I have had issues in the past. Training seems to be an issue in the optical gallery, glasses came in wrong this week for Tom and had to be sent back out. Our suggestion is when you have a new employee that the manager of the optical gallery assist them or double check their orders before submitting to improve the clients experience in wait time.


Reply

Thank you so much for taking your time to voice your concerns. We've enjoyed you as a patient for many years and hate to hear you've received poor service. We take your comments to heart and we strive to become better each day. We are confident you will have a better experience in the future.

StarStarStarStarStar Everyone was great, loved the atmosphere —    (Patient since Sat Mar 24 00:00:00 MDT 2012)

Everyone was great, loved the atmosphere. Just one thing, I usually recieve a signed document from the doctor with my vision score. I will defnitely do all my eye medical at this office. We usually get our glasses at COSTCO or SAMS. So we do need that from your office. Please advise.


StarStarStarStarNo Star yearly contact lens visit —    (Patient since Tue May 06 00:00:00 MDT 2003)

Drs. Hall and Fain have always been very thorough and "up to speed" on the contact lens scene. I have been very satisfied with the level of service and with the quality of eyesight I have with the contact lens program they offer.


StarStarStarStarStar I actually had a good time during my visit. Time made the appointment especially fun —    (Patient since Mon Mar 19 00:00:00 MDT 2012)

I actually had a good time during my visit. Time made the appointment especially fun. Great sense of humor.


StarStarStarStarStar Everything and everyone was great. I would not change anything —    (Patient since Tue Jul 21 00:00:00 MDT 2009)

Everything and everyone was great. I would not change anything. Thank you all for such great service.


StarStarStarStarNo Star Great Service —    (Patient since Wed Mar 14 00:00:00 MDT 2012)

Everyone was pleasant and very helpful. I was the last pt of the day and no one tried to rush me along so that they could go home. They made sure all my questions were answered and that I understood my exam and my bill.


StarStarStarStarNo Star Repeat customer —    (Patient since Wed Feb 25 00:00:00 MST 2009)

I have been a patient with Dr. Fain for 3 years now and always feel that I am getting the best treatment for my condition. In the past at other clinics, I have been unsure whether my condition was being treated or if everyone got the same.


StarStarStarStarStar Dr. Hall —    (Patient since Sat Jun 25 00:00:00 MDT 2005)

I think Dr. Hall is a caring, knowledgable professional with a very sweet spirit.


StarStarStarStarNo Star callie7918 —    (Patient since Wed Feb 06 00:00:00 MST 2002)

It is always a pleasure to have my eyes examined by Dr. Hall. She is polite and knowledgeable about what I need to know and explains everything in terms that I can understand.


StarStarStarStarNo Star Have already sent my mother and sister there. Dr. Fain is great and staff is also great —    (Patient since Wed Mar 02 00:00:00 MST 2011)

Have already sent my mother and sister there. Dr. Fain is great and staff is also great. But I did not get an options regarding financial issues.


StarStarStarStarStar great office —    (Patient since Sat Feb 25 00:00:00 MST 2012)

The doctors and staff were great.


StarStarStarStarStar Your staff was courteous, friendly but professional —    (Patient since Mon Jul 19 00:00:00 MDT 2004)

Your staff was courteous, friendly but professional. Whatever you are doing don't change it since it is working. Thank you.


StarStarStarStarNo Star opitical gallery —    (Patient since Thu Jul 10 00:00:00 MDT 2008)

the service was very good.


I really like Dr —    (Patient since Fri Dec 12 00:00:00 MST 2008)

I really like Dr. Hall but the front office staff can be a little rude / previous issue with eye glass staff last year / the only reason i stay is because of Dr. Hall she is just great.


StarStarStarStarNo Star My visit is always pleasant when I come in. Dr. Hall and Dr —    (Patient since Wed Oct 30 00:00:00 MST 2002)

My visit is always pleasant when I come in. Dr. Hall and Dr. Fain are both very exceptional Drs and I would not go anywhere else. However, I believe I was overcharged for my exam and contacts. I came in about a year ago and was charged about half of what i spent this current time. The person checking me out really didnt give me a full overview of my charges.


StarStarStarStarStar Recent Visit —    (Patient since Thu Nov 02 00:00:00 MST 2006)

As usual, I received good service and everyone was friendly and helpful. Would liek to see glasses priced more competitively.