North Texas Dental Associates

Dr. James Hillstrom

Star Star Star Star Star 357 Reviews

<<

Reviews

StarStarStarStarStar NTDA for Seniors!  —    (Patient since Thu Feb 25 00:00:00 MST 2016)

In Sept, both my mother and had same day appointments for cleanings. My mother is 83 years old and was very frightened because she had not been to a dentist for years. Her hygienist was Susan and she was very gentle and kept my mother calm. My hygienist was Suzanne ... fantastic! Ddn't feel pain and Susan did a great job cleaning. Special thank you to Dr. Hillstrom for gently reassuring my mom that her natural teeth were in better shape than she thought. That was comforting to her. Also, I appreciate the special program offered for patients who do not have dental coverage (like my mother). For a flat annual fee, my mother gets 2 cleanings; x-rays; and discounts on dental procedures.


StarStarStarNo StarNo Star Wait time —    (Patient since Tue Apr 05 00:00:00 MDT 2016)

I was not called back until about 15 min after my appt time.then I had to wait another 5-8 min before the doctor cam to ask about my issue. Too long, particularly for a 10:30am appt.


StarStarStarStarStar This was an awesome dental experience.The enti... —    (Patient since Tue Aug 21 00:00:00 MDT 2018)

This was an awesome dental experience. The entire staff was a pleasure to work with. I will definitely recommend them to my friends and family.


StarStarStarStarStar Best dentist office ever! —    (Patient since Tue Aug 07 00:00:00 MDT 2018)

This is the best and nicest dentist office I have ever seen. People are very nice and friendly. Highly recommend it!


StarStarStarStarStar That was the best cleaning I have ever had. —    (Patient since Tue Mar 29 00:00:00 MST 2005)

That was the best cleaning I have ever had. My hygienist was perfectly professional and I was completely comfortable the entire time. My family and I have had quite a bit of work done there and we all think Dr. Hillstrom is a great dentist and a really nice person too.


StarStarStarStarStar Great Experience - Always —    (Patient since Tue Dec 19 00:00:00 MST 2006)

I do not dread going to the dentist. I brag to my co-workers about how much patients are spoiled at NTDA and no one believed me until they experienced it for themselves!


StarStarStarStarStar I've been seeing Dr Hillstrom since he moved to... —    (Patient since Tue Oct 05 00:00:00 MDT 2010)

I've been seeing Dr Hillstrom since he moved to the area i believe 2009. he's now moved to a new location and im in cedar hill more than an hour's drive. im more than happy to travel the distance! the team he has is all amazing!


Reply

Thats awsome to hear Michelle. Thank you and enjoy your day, Jody

StarStarStarStarStar Very through and kind!! Above all very patient... —    (Patient since Wed Jul 27 00:00:00 MDT 2016)

Very through and kind!! Above all very patient.


StarStarStarStarStar Dr Hillstrom and his office team are great!  —    (Patient since Fri Feb 14 00:00:00 MST 2014)

Dr Hillstrom and his office team are great! The facility is fantastic and the staff is very friendly and efficient with their job. I highly recommend this office for basic cleaning to more extensive dental work. I moved away but still drive over an hour to get here as I value their services.


StarStarStarStarStar  —    (Patient since Wed Jan 03 00:00:00 MST 2018)

Awesome . Everyone is outgoing and helpful. A really relaxed atmosphere.


StarStarStarStarStar You all are wonderful! Was a great appointment... —    (Patient since Thu Jun 11 00:00:00 MDT 2009)

You all are wonderful! Was a great appointment....with the atmosphere of being at the spa! I enjoyed my visit! I was told I need a touch up of a filling, which would cost me $62 or $67, but via my financial hardship this year, I do not foresee any time soon or in the future that I can afford to have this filling fixed. But I will always be there for my teeth cleanings & check-up. Thank you all for the great service! Jacqueline Ellis 🐾


StarStarStarStarStar Best Dentist I've Ever Been To —    (Patient since Thu Mar 15 00:00:00 MDT 2018)

Going to the dentist is always super stressful for me. I've had bad experiences one after the other, but I can finally say that Dr. Hillstrom and his team at North Texas Dental Associates have turned the bad experiences upside down. They offer a list of complimentary services right when you walk in, and the waiting space is cozy and inviting. My hygienist, Sylvia, was very kind, and was concerned about my wishes and my feelings throughout the whole dental exam. I have had very condescending hygienists and dentists who talked down to me in the past, and have never believed me when I tell them I try very hard to take care of my teeth; but NTDA was wonderful through and through, even when I had a panic attack in the middle of the exam. They made it very personal and were so accommodating. Dr. Hillstrom was very kind and never talked down to me, even when going through areas of concern. I'm so happy with NTDA and their ability to connect with patients on a professional and personal level.


StarStarStarStarStar  —    (Patient since Thu Oct 22 00:00:00 MDT 1987)

Friendly staff, beautiful and comfortable office, gentle and informative hygienist and great and appreciated financial options by the check out person.


StarStarStarStarStar Ten Star service!!! —    (Patient since Tue Feb 27 00:00:00 MST 2018)

I recently moved to the Plano area and visited North Texas advice dental Associates. I have never had as pleasant an experience as i had at NTDA! The staff is phenomenal and Dr. Hillstrom is excellent. He took his time going over my concerns with me and the best possible options for my treatment with the practice. I would HIGHLY recommend this facility to anyone looking for a kind and compassionate Dental Practice.


StarStarStarStarStar Excellent dentist and dental care. All up dated... —    (Patient since Fri Aug 03 00:00:00 MDT 1979)

Excellent dentist and dental care. All up dated equipment for easier and not pleasant dental visit.


StarStarStarStarStar Very good experience. Everyone was very profess... —    (Patient since Thu Nov 30 00:00:00 MST 1989)

Very good experience. Everyone was very professional.


StarStarStarStarStar Excellent customer service  —    (Patient since Mon Sep 18 00:00:00 MDT 2017)

Excellent customer service


StarStarStarStarStar My first visit was excellent. I didn’t have to ... —    (Patient since Fri Jan 12 00:00:00 MST 2018)

My first visit was excellent. I didn’t have to wait more than 10 minutes, and the staff was VERY kind. My first visit was for a cleaning and I am very satisfied. The staff is very professional. So far I highly recommend this place!


StarStarStarStarStar Could not have been a more pleasant experience ... —    (Patient since Mon Jul 19 00:00:00 MDT 2010)

Could not have been a more pleasant experience under the conditions. everyone try's to be as pleasant as possible.


StarStarStarStarStar Dr. Hillstrom and his staff go out of their way... —    (Patient since Tue Aug 02 00:00:00 MDT 1983)

Dr. Hillstrom and his staff go out of their way to make you feel comfortable and to answer all of your questions. They do excellent work and I feel as if I have the best dental care possible!


StarStarStarStarStar Was very pleased with my periodontal treatment.... —    (Patient since Fri Mar 17 00:00:00 MDT 2017)

Was very pleased with my periodontal treatment. Would recommend this dental practice to friends and family.


StarStarStarStarStar Great visit —    (Patient since Fri Feb 14 00:00:00 MST 2014)

Everyone in the office is super nice. They truly go out of their way to make you comfortable and are extremely attentive to your needs.


StarStarStarStarStar Very good service from start to finish. —    (Patient since Fri Jul 07 00:00:00 MDT 2017)

Very good service from start to finish.


StarStarStarStarStar I always feel like you truly remember me when I... —    (Patient since Mon Mar 22 00:00:00 MST 1976)

I always feel like you truly remember me when I visit your office. You know what I need to feel comfortable.


StarStarStarStarStar Very pleasant experience, everyone is intereste... —    (Patient since Mon Jul 19 00:00:00 MDT 2010)

Very pleasant experience, everyone is interested in my dental heath. Office is always extra clean and sanitary. Appointment are on time and the extra touches are a nice plus.


StarStarStarStarStar Number 1 dental office! —    (Patient since Thu Feb 12 00:00:00 MST 2009)

I have been a patient for years and I can honestly say, Dr. Hilstrom and staff always treat me like I am their only patient! In a world where customer service has taken a backseat, it is nice to see a dental practice where it is still a number one objective!


StarStarStarStarNo Star Good job! —    (Patient since Tue May 15 00:00:00 MDT 1973)

I like the new choices for pillow, etc. That is a real nice treat to be treated so nicely.


StarStarStarStarStar Such a comfortable setting and the staff are gr... —    (Patient since Mon Jan 16 00:00:00 MST 2017)

Such a comfortable setting and the staff are great!! My hygienist, Susie is amazing!


StarStarStarStarStar All aspects of my appointment were excellent. —    (Patient since Wed Jun 02 00:00:00 MDT 1976)

All aspects of my appointment were excellent.


StarStarStarStarStar Wonderful!!! The staff are great —    (Patient since Thu Jul 21 00:00:00 MDT 1977)

Wonderful!!! The staff are great


StarStarStarStarStar E Ramos, enjoyable trip to the dentist. —    (Patient since Wed Nov 23 00:00:00 MST 2016)

E Ramos, enjoyable trip to the dentist.


StarStarStarStarStar Had a great visit to the office. Loved both my... —    (Patient since Wed Feb 17 00:00:00 MST 2016)

Had a great visit to the office. Loved both my hygienist and Dr. Hillstrom. Facility was beautiful and very comfortable.


StarStarStarStarStar I was running late, had many challenges finding... —    (Patient since Fri Jun 29 00:00:00 MDT 2007)

I was running late, had many challenges finding the new office, and was very stressed. But when I finally arrived, everyone in the office was very pleasant and calming which quickly changed my attitude. My appointment was finished quickly and I was on my way back to work in about 30 minutes! I was very impressed and I absolutely LOVE the new office. Many of my challenges finding the new office were because of my Iphone directions. They were all messed up and tried to take me to someone's house.


StarStarStarStarStar Dentist for a lifetime! I've been going to Dr ... —    (Patient since Wed Apr 18 00:00:00 MDT 2007)

Dentist for a lifetime! I've been going to Dr Hillstrom for over 7 years! He and his staff always make me feel like a part of their family with their caring demeanor and no nonsense approach to dentistry. Up to date technology and office environment makes for the most comfortable visits possible. Love the comfort options and most of all TV's on the ceiling!


StarStarStarStarStar Best in Class! —    (Patient since Tue Oct 05 00:00:00 MDT 2010)

I've been seeing Dr. Hillstrom (Jimmy) and now Dr. "Bart" since they started in Plano. Although I'm the rate person who loves to go to the dentist I know that many people are not. This team is truly amazing. they've created a very comfortable, extremely high technologically advanced environment and have a personal approach to spending plenty of time with all the patients making the best decisions WITH the patient not for the patient. They ensure their team of hygienist staff are of the highest quality and still maintain a fun cheerful atmosphere. I'm moving to Cedar Hill and now live in the Colony but will continue to drive anywhere they because this team is truly worth the effort! Smile you only get one set of teeth! Unless they give you new ones :)


StarStarStarStarStar Excellent service. Respectful and kind. Beau... —    (Patient since Wed Nov 06 00:00:00 MST 2013)

Excellent service. Respectful and kind. Beautiful office.


StarStarStarStarStar Wasn't happy with the cleaning I got last week.... —    (Patient since Fri Mar 17 00:00:00 MDT 2017)

Wasn't happy with the cleaning I got last week. Emailed NTDA today. Was in at noon getting a complimentary cleaning. Very pleased with today's cleaning


StarStarStarStarStar Great for kids —    (Patient since Mon Mar 14 00:00:00 MDT 2016)

My 10 year old Daughter loves coming to North Texas Dental Associates. She loves that she can watch a movie to distract her while getting her teeth cleaned. She loves the options of a pillow, blanket, light blocking glasses, lip balm, etc. to have during the appointment. She really feels more at ease.


StarStarStarStarStar North Texas Dental Associates are a world-class... —    (Patient since Wed Jun 10 00:00:00 MDT 2015)

North Texas Dental Associates are a world-class organization and will exceed every expectation a patient would have during a scheduled appointment. Recommend dr. Hillstrom and his associates for your dental needs.


StarStarStarStarStar Top notch dental care and genuinely nice folks! —    (Patient since Thu May 01 00:00:00 MDT 2014)

The dentists, assistants, hygienists and all staff are professional, caring, courteous, and focused on providing care and concern for each patient as an individual. Facilities are comfortable, tasteful, quiet, convenient, and very accessible. Definitely a #1 choice in Plano and surrounding areas.


StarStarStarStarStar Julie, My New BFF : ) —    (Patient since Mon Mar 13 00:00:00 MDT 2017)

Julie, who answered my early morning call after a miserable day and night with a terrible toothache, was SOOO SYMPATHETIC, and said to come in immediately! They were able to work me in for a tooth extraction!! YEA!!


StarStarStarStarStar Every appointment is great. I don't necessarily... —    (Patient since Thu Feb 18 00:00:00 MST 2016)

Every appointment is great. I don't necessarily enjoy going to the dentist but they make it as enjoyable as it can be.


StarStarStarStarStar It's simple....they are just good people. Great... —    (Patient since Tue Mar 05 00:00:00 MDT 1974)

It's simple....they are just good people. Great experience. I have an nice and early 7a.m. appt. in a month to finish up.... I'm actually looking forward too it. My dental fear is gone thanks to Dr. Paxton and his crew.


StarStarStarStarStar North Texas Dental is the best ever dental offi... —    (Patient since Thu Apr 08 00:00:00 MDT 2010)

North Texas Dental is the best ever dental office I have been to. I've been going to them for 7 years and I have never been disappointed. Their new facility is remarkable and I know you'll love it too! The entire team is exceptional beyond words, you have to see them.


StarStarStarStarStar Always a great experience at Dr. Hillstrom's of... —    (Patient since Tue Dec 14 00:00:00 MST 1993)

Always a great experience at Dr. Hillstrom's office. Terrific, well trained and competent staff. The dental care is top notch. Love the new office too.


StarStarStarStarStar Absolutely enjoy my visits to your office. Than... —    (Patient since Mon May 13 00:00:00 MDT 1991)

Absolutely enjoy my visits to your office. Thank you for such a enjoyable visit.


StarStarStarStarStar All around excellence! —    (Patient since Wed Jun 06 00:00:00 MDT 1984)

I have been with Dr. Hillstrom since he bought the practice from Dr. Mulkey. It is not easy to change dentists, especially after nearly 30 years, but Dr. Hillstrom made it an easy transition for me. His staff (several of whom were with Dr. Mulkey!) are professional, courteous, and the dental hygienists are very good. Dr. Hillstrom did a crown for me that was so well-fitted I did not need any time to get used to it. I am very pleased with my experience with Dr. Hillstrom and his staff, and hope to continue our association for a long time. The new office is very nice, too!


StarStarStarStarStar Best dental practice there is —    (Patient since Fri Oct 15 00:00:00 MDT 1999)

Best dental practice there is. The patient is their first priority


StarStarStarStarNo Star I was shocked by the $171.00 fee for cleaning. ... —    (Patient since Wed Jun 04 00:00:00 MDT 1975)

I was shocked by the $171.00 fee for cleaning.


Reply

Linda, We are so sorry for the misunderstanding. I apologize for any stress this has caused you and want you to know that we work hard to keep our fees low and affordable. I know you have already spoken with Dana, our Office Manager. We appreciate you taking the time to let us know of your concerns. We want to do our best to take care of you and ensure that you have a wonderful visit.

StarStarStarStarStar My husband has been going to Dr. Hillstrom for ... —    (Patient since Tue Feb 07 00:00:00 MST 2017)

My husband has been going to Dr. Hillstrom for over a year and raves abput his office every time. I finally decided to go and with high expectations of course. It did not disappoint. Amazing service, environment, beautiful office. Everyone was so welcoming and kind and took the time to try and get to know me. I would recommend this place to anyone.


StarStarStarStarStar I love the warm, friendly atmosphere —    (Patient since Thu Jul 30 00:00:00 MDT 2015)

I love the warm, friendly atmosphere in this dentist/


StarStarStarStarStar Your new office is beautiful!  —    (Patient since Tue Nov 15 00:00:00 MST 1988)

Your new office is beautiful!


StarStarStarStarStar Awesome People & Dental Care —    (Patient since Thu Jan 26 00:00:00 MST 2017)

My husband and I are new patients and we love this practice. The new location is beautiful but the most important thing about them is that everyone has been extremely helpful and nice. I was the last appointment of the day and if anyone was tired or ready to go home, it didn't show. From all my questions about payment and billing to the actual cleaning process, everyone took all the time necessary to make us feel comfortable and well taken care of. I had to wait a few minutes before going back, but that is to be expected and it wasn't very long. I was offered refreshments and they got me back ASAP.


StarStarStarStarStar North Texas Dental Associate' —    (Patient since Thu Nov 30 00:00:00 MST 1989)

North Texas Dental Associates is an excellent place for all your dental work . Very professional and friendly staff.


StarStarStarStarStar Our New Dentist —    (Patient since Fri Dec 23 00:00:00 MST 2016)

It looks like my wife and I have found our new dentist! Had a toothache onset Friday, Dec. 23rd. I called around the morning of the 23rd but was only getting dead ends. Nobody was taking any appointments on account of the upcoming holiday. That was until I called Dr. Hillstrom's office. Not only did they fit me in, they told me to come right away. Once I got there, I expected to have to wait at least an hour due to not having an appointment. I was pleasantly surprised that just as I finished up my new patient questionaire (on a tablet) they were ready for me to go back. The office personnel were very friendly and professional as was the Dr. My issue was addressed, I was treated and out of the office in about an hour total. Giving me the ability to enjoy the holidays pain free! I am so grateful oh and the office is very nice as well.


StarStarStarStarStar The Best Dental Office I've EVER been to.. —    (Patient since Mon Jul 27 00:00:00 MDT 2015)

This is the best dental office I have ever been to, hands down! Everyone is so friendly and welcoming and are truely concerned that you are comfortable. I love that they numb my gums before they clean them! Of course they wouldn't have to dig for gold if I flossed daily like they advise me to do :) Give them a try, you will not be dissapointed with them at all.


StarStarStarStarStar Everything goes perfectly - staff is pleasant a... —    (Patient since Mon Dec 05 00:00:00 MST 2011)

Everything goes perfectly - staff is pleasant and accommodating and works so well with everyone.


StarStarStarStarStar I was very impressed with the people I met whil... —    (Patient since Tue Nov 08 00:00:00 MST 2016)

I was very impressed with the people I met while in the office. It's a very friendly atmosphere and everyone was very helpful.


StarStarStarStarStar Great Dental office —    (Patient since Fri Feb 14 00:00:00 MST 2014)

It is always a pleasant experience at this office. Everyone is friendly and knowledgeable about their job. Thanks for the extra effort you take.


StarStarStarStarStar Friendly staff, great environment, and wonderfu... —    (Patient since Tue Jan 06 00:00:00 MST 2015)

Friendly staff, great environment, and wonderful doctor!


StarStarStarStarStar By far the BEST dental experience for my 10 year ... —    (Patient since Mon Sep 19 00:00:00 MDT 2016)

By far the BEST dental experience ever for my 10 year old daughter! Dr Hillstrom and his staff are first class. We couldn't ask for a better family dentist.


StarStarStarStarStar Excellent practice. All staff from front desk to ... —    (Patient since Tue Jan 24 00:00:00 MST 2012)

Excellent practice. All staff from front desk to dental assistants were very friendly and explained everything clearly for both payment processing as well as the actual dental work. I was put at ease when I got into the chair and felt very comfortable. Dr. Hillstrom is not only a great dentist but a great person and very personable. The absolute best personality needed for a dentist. I recommend the practice every chance I get.


StarStarNo StarNo StarNo Star disappointed —    (Patient since Fri Apr 06 00:00:00 MDT 2001)

my appointment occurred 30 minutes late. I was not introduced to my hygienist.


Reply

Melody, We are so sorry to hear this! This is not acceptable and we will do everything in our power to ensure that it never happens again. Thank you so much for letting us know. We value your input and work hard to make sure you have a wonderful experience.

StarStarStarStarStar  —    (Patient since Thu Jan 23 00:00:00 MST 2014)

great experience as always . Thank you for your generosity regarding the complementary cleaning for law enforcement.


StarStarStarStarStar Good Decision —    (Patient since Mon Aug 08 00:00:00 MDT 2016)

It was a pleasant surprise how nice everyone was and Dr. Hillstrom made me feel comfortable about any upcoming procedure. I am very pleased that I made the decision to come to North Texas Dental Associates.


StarStarStarStarStar Lovely office and staff. Happy to have Dr. Hillstrom as my dentist.... —    (Patient since Tue May 02 00:00:00 MDT 2006)

Lovely office and staff. Happy to have Dr. Hillstrom as my dentist.


StarStarStarStarStar Very sweet staff and Doc Hillstrom is awesome! ... —    (Patient since Mon Jun 01 00:00:00 MDT 2015)

Very sweet staff and Doc Hillstrom is awesome!


StarStarStarStarStar Always feel confident and secure with the staff who are working on my teeth. Everyone is pleasant... —    (Patient since Mon Dec 19 00:00:00 MST 1977)

Always feel confident and secure with the staff who are working on my teeth. Everyone is pleasant and efficient with no loss time or wait. There is no better group.


StarStarStarStarStar Great dentist! —    (Patient since Tue Apr 05 00:00:00 MDT 2016)

North Texas Dental almost makes me look forward to going to the dentist! Everyone is so kind and caring!


StarStarStarStarStar Dental cleaning —    (Patient since Thu Feb 25 00:00:00 MST 2016)

I am a newer patient. This was my 22nd cleaning. I like my hygienist very much. I moved from Dr Brooks Haney in Richardson to your practice. His hygienist was too rough. Anyway, thank you to my hygienist at North TX Dental. What I thought was odd was that no dentist "saw" me as part of the appt. Was I charged less? Anyway glad to hear you are moving locations.


StarStarStarStarStar Fantastic dental experience. Thank you Dr. Hillstrom. —    (Patient since Fri Jan 07 00:00:00 MST 1977)

6 dental hygenist, Regina, was Very thorough and cleaned my teeth awesomely. Took x-rays,many x-rays.


StarStarStarStarStar Dr. Hillstrom is amazing, as always! ... —    (Patient since Mon Jun 23 00:00:00 MDT 2008)

Dr. Hillstrom is amazing, as always!


StarStarStarStarStar Best Dentist in Plano!!!!!!... —    (Patient since Tue Apr 08 00:00:00 MST 1986)

Best Dentist in Plano!!!!!!


StarStarStarStarStar Great support for my Invisalign! —    (Patient since Thu Jul 30 00:00:00 MDT 2015)

I am in my second month of Invisalign, and feel very well taken care of by the orthodontist Dr. Gabrielsen and his assistant.


StarStarStarStarStar Nothing less than 5 stars as usual... —    (Patient since Mon Jul 06 00:00:00 MDT 2015)

Nothing less than 5 stars as usual


StarStarStarStarStar Great staff and inviting atmosphere! I live over an hour away and because my experience with Dr. H... —    (Patient since Thu Mar 21 00:00:00 MDT 2013)

Great staff and inviting atmosphere! I live over an hour away and because my experience with Dr. Hillstrom and his staff has been amazing, I will not leave just for convenience. I'm a lifer!! Thanks so much for taking care of me and my family!!


StarStarStarStarStar Patsy Lee —    (Patient since Mon May 16 00:00:00 MDT 2016)

Five Star practice no doubt!!


StarStarStarStarStar The dental service is excellent but more importantly, the staff is lovely, caring and professional... —    (Patient since Mon Sep 29 00:00:00 MDT 2014)

The dental service is excellent but more importantly, the staff is lovely, caring and professional and makes you feel comfortable.


StarStarStarStarStar Great dentist, great staff! —    (Patient since Fri Apr 08 00:00:00 MDT 2016)

Great dentist, great staff. Everyone I interacted with at North Texas Dental exuded the right balance of friendly and professional. They all did a great job of communicating exactly what they were seeing and what my options were. They also weren't afraid to recommend that I seek the opinion of other specialists and professionals when appropriate. Altogether it was a fantastic experience and my teeth felt great after the cleaning.


StarStarStarNo StarNo Star Felt a bit rushed maybe cause my appointment was late in the day I was told I was going to receive... —    (Patient since Thu Mar 31 00:00:00 MDT 2016)

Felt a bit rushed maybe cause my appointment was late in the day I was told I was going to receive an email with an estimate with a a breakdown using my dental insurance but is 5 days later still haven't receive it but overall it was good visit.


Reply

Rosa, Thank you for letting us know about your concerns. We are so sorry to hear that you didn't receive that email and your appointment was late. We sincerely care about our patients and making their visit exceptional. We appreciate your continued loyalty and promise that we will resolve this.

StarStarStarStarStar Great staff. Great visit being first time.  —    (Patient since Thu Mar 31 00:00:00 MDT 2016)

Great staff. Great visit being first time.


StarStarStarStarStar Exceptional  —    (Patient since Wed Sep 04 00:00:00 MDT 2013)

Love the staff, how fast I was taken in, and how sweet and thorough they are. I appreciate that I can go to the dentist that is honest and helpful, but I feel isn't going to leave me broke. Great staff and good work.


StarStarStarStarStar Everyone's always welcoming...from front desk to the back. Regina is a joy and great at her job —    (Patient since Tue Mar 30 00:00:00 MDT 2010)

Everyone's always welcoming...from front desk to the back. Regina is a joy and great at her job. The new girl at the front desk on March 30 was very nice too.


StarStarStarStarNo Star Very good  —    (Patient since Mon Mar 28 00:00:00 MDT 2016)

I m satisfied with every thing.


StarStarStarStarStar Everett Shell dental visit  —    (Patient since Wed Sep 25 00:00:00 MDT 2013)

Best dentist office in town!


StarStarStarStarStar Best —    (Patient since Tue Mar 22 00:00:00 MDT 2016)

Friendly staff and really good care taken through out the visit.


StarStarStarStarStar Tammy was my hygenist. She was very informative and explained details I was not aware of —    (Patient since Fri Jun 29 00:00:00 MDT 2007)

Tammy was my hygenist. She was very informative and explained details I was not aware of. She was also very gentle with her cleaning. I would like to have Tammy as my regular hygenist. I spent most of my time with Tammy. I also enjoyed meeting Dr. Paxton. He was very pleasant and also informative.


StarStarStarStarStar Amazing Service! —    (Patient since Mon May 04 00:00:00 MDT 2015)

From the time you walk in until the time you leave you will see smiling faces, caring people, & excellent service! I trust Dr. Hillstrom & his staff!


StarStarStarStarStar awesome people —    (Patient since Thu Mar 17 00:00:00 MDT 2016)

Toby has a great personality for a front desk person. Immediately felt at home with the whole crew.


StarStarStarStarStar Dr —    (Patient since Fri Aug 12 00:00:00 MDT 1988)

Dr. Hillstrom and the whole staff at North Texas Dental Associates are absolutely the best at making you feel comfortable. When you enter their office, the friendly greetings and comforting smiles ease your nerves and reassure you that you will be well taken care of. Their dental services are outstanding, but their attention to patient comfort and care is the best I have ever experienced.


StarStarStarStarStar Everything was perfect...meeting new staff and the new dentist —    (Patient since Mon Dec 05 00:00:00 MST 2011)

Everything was perfect...meeting new staff and the new dentist. I appreciate everything you do for my son and myself.


StarStarStarStarStar Everyone is friendly and I wouldn't have a thing changed about this office. Super group of people —    (Patient since Tue Jul 17 00:00:00 MDT 1979)

Everyone is friendly and I wouldn't have a thing changed about this office. Super group of people...


StarStarStarStarStar The visit was great —    (Patient since Mon Mar 07 00:00:00 MST 2016)

The visit was great. The hygienist who cleaned my teeth was very gentle and understanding bc I have sensitive gums. So I really appreciated that. I also appreciated being able to discuss my concern with the dentist.


StarStarStarStarStar Teresa did a great job cleaning teeth! Thanks! —    (Patient since Mon May 05 00:00:00 MDT 2014)

Teresa did a great job cleaning teeth! Thanks!


StarStarStarStarStar Great first visit. Very impressed by the care and service provided —    (Patient since Thu Mar 03 00:00:00 MST 2016)

Great first visit. Very impressed by the care and service provided


StarStarStarStarStar Love it. Everyone is wonderful and friendly. Very inviting place. —    (Patient since Mon Jan 19 00:00:00 MST 2015)

Love it. Everyone is wonderful and friendly. Very inviting place.


StarStarStarStarStar Just an outstanding office! —    (Patient since Thu Feb 12 00:00:00 MST 2009)

Buckeyes everywhere! Find your way here where everyone is either an OSU alumni or a fan! Outstanding care, friendly staff, and above all an office where they treat you well. For those non-Buckeyes, don't worry, the staff does not discriminate!


StarStarStarStarStar Great experience  —    (Patient since Thu Feb 18 00:00:00 MST 2016)

I haven't been to the dentist in a while so the cleaning was intense but everyone was very nice and welcoming.


StarStarStarStarStar Tammy is very good at her job —    (Patient since Fri Dec 12 00:00:00 MST 1975)

Tammy is very good at her job. In fact, I would say Tammy is one of the best since I have been visiting this office for approx. 20 years.


StarStarStarStarStar I came in for a cleaning but ended up having to have a under the gums cleaning —    (Patient since Mon Jul 27 00:00:00 MDT 2015)

I came in for a cleaning but ended up having to have a under the gums cleaning. The last time I was in (my first visit to your office) and had to get the under the gums cleaning, the dentle hygenist numbed my gums, this time that did not happen and I was in quite a bit of pain. Do I have to ask to be dumbed because the first time I didn't ask, it was just done. That is the only question or comment I have.... other than every person I come in contact with in your office are pleasant and friendly and act as if they really care about you. I like that!


StarStarStarStarStar Excellent service. I have referred friends and family. All with good experiences as well. —    (Patient since Tue Dec 14 00:00:00 MST 1993)

Excellent service. I have referred friends and family. All with good experiences as well.


StarStarStarStarStar Put patient  —    (Patient since Mon Oct 26 00:00:00 MDT 2009)

Put patient forms for medical history, medications and insurance on line to be filled out before an appointment or submitted electronically.


StarStarStarStarStar Fabulous first visit —    (Patient since Fri Feb 05 00:00:00 MST 2016)

Dr. Hillstrom's office made me feel right at home. My hygienist was super friendly and sweet, very thorough and personable. The doctor was as well. I even received a wonderful gift!


StarStarStarStarStar Tammy did a good job for me! —    (Patient since Mon Jun 28 00:00:00 MDT 1976)

Tammy did a good job for me!


StarStarStarStarStar I was very satisfied with my teeth cleaning and having a treatment plan provided for me —    (Patient since Tue Jul 01 00:00:00 MDT 2008)

I was very satisfied with my teeth cleaning and having a treatment plan provided for me. Thank you so very much


StarStarStarStarStar I appreciate the administrative and clinical staff because I arrived late and they still worked... —    (Patient since Fri Jun 05 00:00:00 MDT 2015)

I appreciate the administrative and clinical staff because I arrived late and they still worked me in. I had a panic attack and everyone was very gracious kind and nonjudgmental to me.


StarStarStarStarStar Your patient service is excellent. Everyone is always very pleasant & nice.  —    (Patient since Wed Oct 28 00:00:00 MST 1970)

Your patient service is excellent. Everyone is always very pleasant & nice.


StarStarStarStarStar You all are the best ever. —    (Patient since Thu Jun 11 00:00:00 MDT 2009)

You all are the best ever.


StarStarStarStarStar Great Dentist —    (Patient since Wed Sep 21 00:00:00 MDT 1983)

Excellent experience with Dr. Hillstrom and his assistants. Quick, painless, thorough.


StarStarStarStarStar You all are fantastic and everyone from Dr. Hillstrom to office treated me like a queen —    (Patient since Tue Jan 12 00:00:00 MST 2016)

You all are fantastic and everyone from Dr. Hillstrom to office treated me like a queen. You calmed me and help make the experience more comfortable. Thank you.


StarStarStarStarStar Your staff is wonderful, the dental hygienist was so caring and gentle —    (Patient since Mon Mar 22 00:00:00 MST 1976)

Your staff is wonderful, the dental hygienist was so caring and gentle. Your new doctor answered all my questions and made me feel comfortable.


StarStarStarStarStar Best dentists in town! —    (Patient since Thu Apr 08 00:00:00 MDT 2010)

I love the staff there. I've never felt so comfortable at a dentists office, ever in my 50 years of living and I have issues. Regina is so AWESOME!


StarStarStarStarStar My regularly scheduled cleanings typically used to take about 25-30 minutes —    (Patient since Fri Nov 14 00:00:00 MST 2003)

My regularly scheduled cleanings typically used to take about 25-30 minutes. This included xrays, cleaning and dentist. It was one hour from my scheduled appointment time when my xrays and cleaning were complete and I was ready to see the dentist. I didn't have to wait to be seated, but I did wait a lot between seeing each person during the appointment.


StarStarStarStarStar I liked Teresa for my cleaning. Julie is always great —    (Patient since Wed Oct 10 00:00:00 MDT 1973)

I liked Teresa for my cleaning. Julie is always great. Sorry I missed Dr Hillstrom due to a travel problem


StarStarStarStarStar Professional hygenist. Well done. —    (Patient since Wed Sep 15 00:00:00 MDT 1993)

Professional hygenist. Well done.


StarStarStarStarStar At the end of my teeth cleaning, I discussed with Dr.Hillstrom a recommendation concerning —    (Patient since Wed Jun 10 00:00:00 MDT 2015)

At the end of my teeth cleaning, I discussed with Dr.Hillstrom a recommendation concerning the mint favored polish.


StarStarStarStarStar My hygienist was wonderful! She explained everything to me step by step.  —    (Patient since Tue Aug 02 00:00:00 MDT 1983)

My hygienist was wonderful! She explained everything to me step by step.


StarStarStarStarStar Love your new-ish receptionist/front/end desk —    (Patient since Tue Jun 09 00:00:00 MDT 2015)

Love your new-ish receptionist/front/end desk. Do not remember their names but super nice and not at all passive aggressive like a lot of doctor/dental offices. Very VERY VERY good hygienist-Tammy is the BOMB!!!! If she ever tries to leave pay her more money!!! She is THE BEST!!!


StarStarNo StarNo StarNo Star Very nice, but unsure about their treatment approach —    (Patient since Mon Apr 13 00:00:00 MDT 2015)

Everyone is SO nice! When I first came to this office in April 2015, I explained that I needed to be on a perio maintenance program. In 2 visits, they did regular cleanings. When I asked why, I was told my numbers were good. When I went back the 3rd time, I was told my numbers were bad, and I needed periodontal treatment (which is what I asked for in the beginning). I still don't understand why the perio cleanings were not done. No one called me back. Now I'm searching for another dental office :-(


Reply

Dear Gloria, I am beyond sorry that you left feeling confused and frustrated about your perio cleanings. Dr. Hillstrom places a very high priority on practicing conservative dentistry and never wants to diagnose something if it is not necessary at the time. We apologize that we didn't communicate that better to you. Your comfort and satisfaction is so important to us. We value your opinion and want you to have a great experience with us. Thank you for taking the time to chat with me over the phone. Thank you for sharing your concern with us, so that we can serve you better. We look forward to seeing you again!

StarStarStarStarStar Tammy did a wonderful job during my visit —    (Patient since Wed Dec 03 00:00:00 MST 2014)

Tammy did a wonderful job during my visit. She is a sweetheart as she does her job making sure every thing is going OK with you and if she is doing her job without hurting you.


StarStarStarStarStar Awesome Dr; Friendly Staff —    (Patient since Tue Feb 21 00:00:00 MST 2012)

I love going to My Dentist! The staff are friendly. Love the text and email reminder before and the day of my appt. I live in Melissa and I know there are so many Dentist offices closer to me but I choose NTDA. I have been going to this office since 2010.


StarStarStarStarStar Dentistry at its best —    (Patient since Mon Jun 08 00:00:00 MDT 2015)

We love our dental visits . . .everyone is so nice and totally professional and they take great care of us. Highly recommend this dental group. We switched to them last year and it was the best thing we could have done!


StarStarStarStarStar Excellence perfected  —    (Patient since Thu Jun 04 00:00:00 MDT 2015)

I'm yet to find a more friendly, competent, or genuinely caring practice - dental or otherwise. I will continue to come here and refer all friends and family.


StarStarStarStarStar Whole experience was excellent. Efficient,Gentle and friendly.Thank you! —    (Patient since Thu Oct 22 00:00:00 MDT 1987)

Whole experience was excellent. Efficient, Gentle and friendly. Thank you!


StarStarStarStarStar I was confortable enough. Great office and great staff. Very pleased. —    (Patient since Mon Nov 23 00:00:00 MST 2015)

I was confortable enough. Great office and great staff. Very pleased.


StarStarStarStarStar My dental hygienist Jeanie was so sweet and friendly —    (Patient since Fri Nov 20 00:00:00 MST 2015)

My dental hygienist Jeanie was so sweet and friendly. She was very concerned about my comfort level and explained every procedure.


StarStarStarStarStar The office atmosphere is calm and it's like a visit with friends! —    (Patient since Mon Jun 22 00:00:00 MDT 2015)

The office atmosphere is calm and it's like a visit with friends!


StarStarStarStarStar I saw a new Dr. today. I'm sorry I don't remember his name —    (Patient since Fri Jul 17 00:00:00 MDT 2015)

I saw a new Dr. today. I'm sorry I don't remember his name. The Dr was very comforting and explained everything to me. He also fix my denture. Thank You So Much


StarStarStarStarStar Thank you Tammy. Good job. —    (Patient since Tue Apr 18 00:00:00 MDT 1995)

Thank you Tammy. Good job.


StarStarStarStarStar Everyone was very professional and pleasant. —    (Patient since Mon Jan 12 00:00:00 MST 2015)

Everyone was very professional and pleasant.


StarStarStarStarStar Excellent Service —    (Patient since Sat Nov 14 00:00:00 MST 2015)

I really enjoyed my first visit. Everyone was so kind and knew what they were doing. I liked how with every step taken I was explained the process which made me feel very comfortable.


StarStarStarStarStar My hygienist was very good and personable. She wasReally good. —    (Patient since Mon Jun 29 00:00:00 MDT 1981)

My hygienist was very good and personable. She was Really good.


StarStarStarStarStar I felt very welcomed when I came into the office. I felt at ease and was explained everything. —    (Patient since Wed Nov 11 00:00:00 MST 2015)

I felt very welcomed when I came into the office. I felt at ease and was explained everything.


StarStarStarStarStar Best dental office by far! —    (Patient since Wed Apr 09 00:00:00 MDT 2014)

Best dental office by far!


StarStarStarStarStar Very professional staff —    (Patient since Thu Dec 17 00:00:00 MST 1987)

I really like how the Dr. and his assistants explain all treatment options. They include the patient in the decision making process. The use of the technologies they employ help in this process.


StarStarStarStarStar Everyone was cordial and nice. Dr. Hillstrom was great —    (Patient since Fri Oct 16 00:00:00 MDT 2015)

Everyone was cordial and nice. Dr. Hillstrom was great. I want to have my dental work done in an office that has periodontist work completed in the same office. I am still considering coming to this office for my and My husband's dental work. Thanks for the gift and being so patient and kind.


StarStarStarStarStar Regina is an excellent hygienist.  —    (Patient since Tue Dec 06 00:00:00 MST 1983)

Regina is an excellent hygienist.


StarStarStarStarStar Survey —    (Patient since Tue Feb 10 00:00:00 MST 1976)

Staff professional and efficient. Smiling and pleasant. Dr.Hillstrom is a fantastic Dentist and has a very caring concerns for the patient. I would recommend North Texas Dental Association very highly to friends and relatives.


StarStarStarStarStar Dental hygienist was awesome and so was front office staff —    (Patient since Mon Dec 13 00:00:00 MST 2010)

Dental hygienist was awesome and so was front office staff


StarStarStarStarStar I met Dr. U on kind of an emergency situation —    (Patient since Mon Mar 26 00:00:00 MST 1979)

I met Dr. U on kind of an emergency situation. She put me at ease and I felt very confident in her diagnosis.


StarStarStarStarStar Everyone was very professional,up beat, positive and smiling. —    (Patient since Tue Mar 09 00:00:00 MST 1976)

Everyone was very professional, up beat, positive and smiling.


StarStarStarStarStar Great —    (Patient since Mon Sep 21 00:00:00 MDT 2015)

Everyone that I met was friendly, courteous and professional. I didn't feel that issues were created to have me come in more frequently which was why I chose to change. I'm pleased with my first visit and look forward to the next.


StarStarStarStarStar Dr. U-she explained everything clearly and showed me what/why things needed to be done —    (Patient since Tue Apr 24 00:00:00 MDT 2007)

Dr. U-she explained everything clearly and showed me what/why things needed to be done. New gal at desk was very informative as well.


StarStarStarStarStar First time with Genie and very pleased with her.  —    (Patient since Tue Aug 26 00:00:00 MDT 1986)

First time with Genie and very pleased with her.


StarStarStarStarStar Great visit —    (Patient since Mon Sep 14 00:00:00 MDT 2015)

Teresa was a great hygienist. She made my visit to the dentist comfortable, painless and pleasant. I asked to keep her for my future appointments. Dr. Hillstrom was nice and knowledgable, and the front desk staff were incredibly friendly. Exactly what I expect from a dental office:)


StarStarStarStarStar Everything was perfect. Wonderful first visit and I have already referred two people. —    (Patient since Mon Sep 14 00:00:00 MDT 2015)

Everything was perfect. Wonderful first visit and I have already referred two people.


StarStarStarStarStar Love you guys! Keep on doing what you do, you're the best dental office I've ever been to! —    (Patient since Tue Jan 24 00:00:00 MST 2012)

Love you guys! Keep on doing what you do, you're the best dental office I've ever been to!


StarStarStarStarStar AWESOME —    (Patient since Thu Sep 03 00:00:00 MDT 2015)

For my first visit, the experience was awesome!


StarStarStarStarStar Keep up the great work! —    (Patient since Thu Apr 08 00:00:00 MDT 2010)

I love that your office has created more flexible hours for your customers. Thanks!


StarStarStarStarStar Regina did a great professional job. Good person for staff.  —    (Patient since Mon Jul 07 00:00:00 MDT 1975)

Regina did a great professional job. Good person for staff.


StarStarStarStarStar Positively awesome. Dr Hillstrom is about good as it gets —    (Patient since Wed Nov 14 00:00:00 MST 1979)

Positively awesome. Dr Hillstrom is about good as it gets. I felt no pain during the extraction of my molar and was surprised when he told me the tooth was out. That's quality care right there. Of course once the numbing agent wore off the pain was there but a good nights sleep took care of that the next day.


StarStarStarStarStar Julie, Melissa, Kortney, Dr. Hillstrom —    (Patient since Tue Aug 18 00:00:00 MDT 2015)

Julie, Melissa, Kortney, Dr. Hillstrom


StarStarStarStarStar I love Dr. James Hillstrom. He is the best. —    (Patient since Wed Sep 25 00:00:00 MDT 2013)

I love Dr. James Hillstrom. He is the best.


StarStarStarStarStar Always treated graciously by staff. Feel very comfortable visiting for appointments —    (Patient since Tue May 02 00:00:00 MDT 2006)

Always treated graciously by staff. Feel very comfortable visiting for appointments. Greatly appreciate the care given me over my years as a patient.


StarStarStarStarStar Excellent staff all around. Best dental practice I have ever used. —    (Patient since Tue Dec 07 00:00:00 MST 1993)

Excellent staff all around. Best dental practice I have ever used.


StarStarStarStarStar I have been going to this office for years and the dental hygiensts who cleaned my teeth was great —    (Patient since Tue Jul 01 00:00:00 MDT 2008)

I have been going to this office for years and the dental hygiensts who cleaned my teeth was great. I can't say the same now. I have had two cleaning and I have not been pleaseed. Please change my dental hygientsts. My teeth doesn't feel clean and the bad area my old hygiensts worked on the most was not even touched. I hope to stay a patient at this office. Her company was good,but please find me an hygiensts like the one I had before.You should have a section on this survey where you rate your hygiensts Thanks.


StarStarStarStarStar Good visit. —    (Patient since Mon Jun 28 00:00:00 MDT 1976)

Always a well-run practice.


StarStarStarStarStar EVERYONE WAS FANTASTIC! THANK YOU FOR THE BEST DENTAL EXPERIENCE I HAVE HAD IN MY ADULT LIFE! —    (Patient since Mon Jul 27 00:00:00 MDT 2015)

EVERYONE WAS FANTASTIC! THANK YOU FOR THE BEST DENTAL EXPERIENCE I HAVE HAD IN MY ADULT LIFE!


StarStarStarStarStar Great service —    (Patient since Sat Jul 18 00:00:00 MDT 2015)

Dr. U and the office staff have been great to my husband and myself. She is very friendly and does what she can to minimize discomfort and/or pain. I like that she explained what she was doing to help ease my fear. I have had many bad dental experiences and I can honestly say this is the best one I've had. We're in the process of purchasing a home and my husband's dental work was very unexpected. The fact that we're able to make payments are a huge help. Thank you.


StarStarStarStarStar I commend the new Dentist and Staff via the absolute excellent & special care they gave me on... —    (Patient since Thu Jun 11 00:00:00 MDT 2009)

I commend the new Dentist and Staff via the absolute excellent & special care they gave me on Saturday-July 18th! Amd I commend the new Dentist for fitting me in after my cleaning to restore my cracked filling & for her informing me to get the bump on my tongue checked out by dr she recommended (I just hope he is in my health insurance network). She told me what it could be & how important it is that I get it checked and I certainly will. She could be a life-saver pertaining to this. I will keep you all informed. Love you All, Jacqueline Ellis


StarStarStarStarNo Star teresa is the best! She is the reason that I will continue to be a patient there. —    (Patient since Wed Feb 06 00:00:00 MST 2013)

teresa is the best! She is the reason that I will continue to be a patient there.


StarStarStarStarStar My two hour appointment turned into a three and a half hour daymare —    (Patient since Wed Sep 27 00:00:00 MDT 1978)

My two hour appointment turned into a three and a half hour daymare. it was the first time I was not pleased with my care. .the dental assistant needs more training.


Reply

Dear Alan, We are so sorry that this turned into a negative experience for you. Thank you for taking the time to explain the situation to me over the phone. We agree that it shouldn't have taken that long and sincerely apologize. We appreciate your loyalty with us over the past 20+ years and will do everything we can to ensure that your next visit is enjoyable. Thank you so much for letting us know about your concerns. We really value you as part of our dental family and look forward to seeing you soon.

StarStarStarStarStar It was unusually loud and noisy, maybe because it was Friday... —    (Patient since Wed Apr 14 00:00:00 MST 1976)

It was unusually loud and noisy, maybe because it was Friday....but I found it distracting, and annoying..


Reply

Dear Rick, Thanks for letting us know about your recent visit. I am really sorry that is was unusually loud and distracting. We like to have fun, but always focus on making sure you are comfortable. We want to provide a relaxing environment, so thank you so much for letting us know. We will discuss ways to ensure that we are creating a calm and comfortable environment for our patients. We value your feedback and strive to make sure you leave feeling 100% satisfied. We look forward to seeing you soon.

StarStarStarStarStar New Dentist Office —    (Patient since Fri Apr 03 00:00:00 MDT 2015)

I would recommend North Texas Dental to anyone who dread going to the dentist! As I have gotten older my pain tolerance level has depleted and I let Dr. Hillstrom know of my fears. If I can make it through getting a temporary crown, anyone can do it. I really am pleased with Dr. Hillstrom's bedside manner as he took great care to make sure I felt no pain! S.R. Cherry


StarStarStarStarStar I am perfectly happy with North Texas Dental Asso., and at this time have no suggestions.  —    (Patient since Mon Jun 28 00:00:00 MDT 1999)

I am perfectly happy with North Texas Dental Asso., and at this time have no suggestions.


StarStarStarStarStar Best Hygienist in the State of Texas!!  —    (Patient since Wed Nov 26 00:00:00 MST 2014)

Best Hygienist in the State of Texas!! I am glad you guys have Tammy on our team. She is by far the best I have been to and I will not go to anyone else as long as she is still working. Hold on to this girl - she is worth it!!!


StarStarStarStarStar Everyone and everything was awesome! —    (Patient since Mon Jun 29 00:00:00 MDT 2015)

Everyone and everything was awesome!


StarStarStarStarStar First appointment was a good experience! —    (Patient since Mon Jun 22 00:00:00 MDT 2015)

Same response as #7 above


StarStarStarStarStar Thanks to Dr —    (Patient since Mon Jun 22 00:00:00 MDT 2015)

Thanks to Dr. Hillstrom, Eric and the women I met on the staff who were very friendly and made me feel comfortable. The tote bag and other treats were fun surprises - thanks so much for your generosity!


StarStarStarStarStar Regina, Dr. Hillstrom, and the office staff are awesome!  —    (Patient since Thu Aug 26 00:00:00 MDT 1993)

Regina, Dr. Hillstrom, and the office staff are awesome!


StarStarStarStarStar Everyone from the front office assistants to the dental hygienist to the dentist were perfect! ... —    (Patient since Mon Jun 08 00:00:00 MDT 2015)

Everyone from the front office assistants to the dental hygienist to the dentist were perfect! They must only hire happy friendly people! We were looking for a new dentist and found one with this professional team! Thank you for helping us make the transition so easy! And I am already recommending you to our friends and family members!


StarStarStarStarStar Everything was top notch —    (Patient since Fri Jan 07 00:00:00 MST 1977)

Everything was top notch. I feel like I was well taken care of and my teeth are in good hands with Doctor Hillstrom and his staff.


StarNo StarNo StarNo StarNo Star My hygienist, Kathy, was so helpful in explaining how I can improve my dental care habits —    (Patient since Fri Nov 14 00:00:00 MST 2003)

My hygienist, Kathy, was so helpful in explaining how I can improve my dental care habits. The new dentist came at the end of the appointment. I feel like the time she spent with me was all about selling me on a couple of new procedures. It didn't feel like it was about me and my mouth and how things have changed for me to get me to this point where I now need these new things. I'm not exactly sure my mouth has even changed these past several years. She was not clear at all about that part. Confusing. It just felt like she was a salesman, not a dentist helping me figure things out.


Reply

Dear Nancy, Thank you so much for bringing this to our attention. We really value your feedback. We are so sorry that you felt this way and didn't leave feeling completely happy and satisfied. I can understand how that would be confusing and frustrating. We want you to know that our top priority is to practice patient focused dentistry. We want you to know that when you come in, it is all about providing you with the best dentistry in a comfortable and friendly environment. That is why Dr. Hillstrom wanted his motto to be,"With us, it's personal." We strive to give you the best care possible, because we do care about you. We will do everything in our efforts to make sure our entire team reflects our values. We look forward to serving you again and giving you the best experience ever.

StarStarStarStarStar New hygienist was wonderful. He was gentleand informative —    (Patient since Thu Oct 22 00:00:00 MDT 1987)

New hygienist was wonderful. He was gentle and informative. It is always a joy to see Brenda and Julie. Excellent experience. Thank you!


StarStarStarStarStar It was mentioned about a mouth guard in the future and I forgot to see about getting more... —    (Patient since Wed Dec 04 00:00:00 MST 2013)

It was mentioned about a mouth guard in the future and I forgot to see about getting more information, especially cost on something like that. Seems I am grinding my teeth in my sleep due to constant stress and don't want to do further damage to my mouth. Thanks.


StarStarStarStarStar excellant —    (Patient since Wed May 09 00:00:00 MDT 2007)

I have not had a bad experince in all the years i have been going to Dr.Hillstrom.


StarStarStarStarStar Too long travel to get to the office. Not your fault, but still two hours is too long. —    (Patient since Wed Jan 29 00:00:00 MST 2003)

Too long travel to get to the office. Not your fault, but still two hours is too long.


Reply

Dear John, We just want you to know how much we appreciate you for traveling two hours to see us! We really hope that we can make that drive completely worth it! We value you as a patient and sincerely appreciate your loyalty to us. Thanks for being a part of our dental family

StarStarStarStarStar No problems, great service —    (Patient since Mon Dec 07 00:00:00 MST 1998)

No problems, great service


StarStarStarStarStar Mary (Temp) did my cleaning & vas very good; she was so impressed with the practice & everyone... —    (Patient since Tue Sep 08 00:00:00 MDT 2009)

Mary (Temp) did my cleaning & vas very good; she was so impressed with the practice & everyone there & EXPECIALLY starting the morning with a prayer. She felt so blessed; ya'll are the BEST!!!


StarStarStarStarStar Came in to get my teeth cleaned and checked when it was discovered I had lost part of a filling  —    (Patient since Tue Jan 08 00:00:00 MDT 1974)

Came in to get my teeth cleaned and checked when it was discovered I had lost part of a filling . Rather that have to reschedule and come back later, I was quickly seen by another dentist who repaired my filling on the spot. I'm a happy and loyal client. Cliff Martin


StarStarStarStarStar Dr Hyue was very kind and had a wonderful chairside manner —    (Patient since Wed Jan 14 00:00:00 MST 2015)

Dr Hyue was very kind and had a wonderful chairside manner. She explained what she was doing while she worked and said hello before I was ever in the chair


StarStarStarStarStar There were some questions I wanted to ask Dr. Hillstrom, but they can wait til next time.  —    (Patient since Mon Mar 08 00:00:00 MST 2010)

There were some questions I wanted to ask Dr. Hillstrom, but they can wait til next time.


StarStarStarStarStar Hope is epitomy of patience and professionalism. —    (Patient since Tue Apr 18 00:00:00 MDT 1995)

Hope is epitomy of patience and professionalism.


StarStarStarStarStar The oral cancer screening prep is a great idea. This never checked at medical checkups. —    (Patient since Mon Mar 08 00:00:00 MST 2004)

The oral cancer screening prep is a great idea. This never checked at medical checkups.


StarStarStarNo StarNo Star 6 Month Check-Up —    (Patient since Mon Jun 15 00:00:00 MDT 1981)

Dr. Hillstrom is aware of my concerns


Reply

Dear George, We are so sorry that you have any concerns at all and we want to do everything we can to ensure that you leave our office feeling 100% happy and satisfied. We understand some people do not look forward to a dental visit, but it is our mission to change that. We will call you to follow up and make sure all of your concerns are resolved. Thank you so much for bringing this to our attention. We value our patient's feedback and look forward to seeing you soon. We take our mission statement, "With us, it's personal" very seriously and want you to know that we sincerely care about your satisfaction.

StarStarStarStarStar My hygienist Tami took great care of me and Dr —    (Patient since Mon Apr 13 00:00:00 MDT 2015)

My hygienist Tami took great care of me and Dr. Hillstrom helped explain my needs thoroughly and presented options to me allowing me to be involved in the decision making of my dental care.


StarStarStarStarStar All the staff make you feel welcome from the time you walk in the door. Anyone is welcome —    (Patient since Fri Oct 24 00:00:00 MDT 2014)

All the staff make you feel welcome from the time you walk in the door. Anyone is welcome. You can tell it's more than just a job for the staff.


StarStarStarStarStar Tammy does an excellent job in her work and Dr —    (Patient since Tue Feb 25 00:00:00 MST 1986)

Tammy does an excellent job in her work and Dr. U was a treat to meet and am glad you have her in the practice. Glad to be a client since 1984!


StarStarStarStarStar Everyone I came in contact with was outstanding, and made me feel comfortable, as they have always... —    (Patient since Mon Dec 29 00:00:00 MST 1980)

Everyone I came in contact with was outstanding, and made me feel comfortable, as they have always done in past appointments.


StarStarStarStarStar Your staff is great. They always make me feel comfortable. —    (Patient since Mon Mar 22 00:00:00 MST 1976)

Your staff is great. They always make me feel comfortable.


StarStarStarStarStar Molly was very nice, thorough, and professional. —    (Patient since Thu Jul 25 00:00:00 MDT 1991)

Molly was very nice, thorough, and professional. However, she took more x-rays than I normally have done, and that was reflected in the final bill that was nearly $300. That was the most I have EVER paid before just for a cleaning.


StarStarStarStarStar This was just my first visit, but it was a good experience. —    (Patient since Tue Mar 24 00:00:00 MDT 2015)

This was just my first visit, but it was a good experience.


StarStarStarStarStar As always, the staff was friendly and helpful. —    (Patient since Tue Aug 28 00:00:00 MDT 2012)

As always, the staff was friendly and helpful.


StarStarNo StarNo StarNo Star Client should be notified if Dr. Hillstrom will not be there —    (Patient since Mon Jun 21 00:00:00 MDT 1993)

It should be explained prior to a client appointment if Dr. Hillstrom will be present. I have gone to an appointment twice now with him being out of the office and no notice was given. Each time I arrived in no pain for a cleaning and left with an altered bite positioning and in pain. 72 hours later, I am still currently in pain.


Reply

Dear Kelsey, We are so sorry that you had an unpleasant visit here. Thank you so much for bringing this to our attention. We really value your feedback as it gives us an opportunity to make needed improvements for our patients. We genuinely want to provide the best dental care and the best dental experience. We completely agree that you should have been notified that Dr. Hillstrom was out of the office, and we sincerely apologize that did not happen. We feel terrible that you left in pain and had concerns. We will go above and beyond to make sure you are notified of any changes with your appointment and that you have a pleasant experience at your next visit. We will follow up with you shortly to make sure all your concerns are resolved. Thank you!

StarStarStarStarStar Regina absolutely made my day (which wasn't all that great before my appointment)! Best darned... —    (Patient since Wed Nov 27 00:00:00 MST 2013)

Regina absolutely made my day (which wasn't all that great before my appointment)! Best darned hygienist I've ever met. She and Dr. Hillstrom helped me lose at least some of my anxiety which is saying plenty for me.


StarStarStarStarStar I was very pleased and the tooth is great. —    (Patient since Tue Apr 10 00:00:00 MST 1984)

I was very pleased and the tooth is great.


StarStarStarStarStar Change nothing! Love you guys - you're the best!!! —    (Patient since Fri Aug 12 00:00:00 MDT 1988)

Change nothing! Love you guys - you're the best!!!


StarStarStarStarStar You have an amazing office and wonderful staff —    (Patient since Tue Apr 06 00:00:00 MDT 2010)

You have an amazing office and wonderful staff. You are all warm, friendly, very competent and professional! You have it all and I trust and rely on you with complete confidence. Thank you for your excellent care


StarStarStarStarStar I am very pleased with the service and treatment and would recommend to others. —    (Patient since Fri Jan 15 00:00:00 MST 2010)

I am very pleased with the service and treatment and would recommend to others.


StarStarStarStarStar Perhaps the office could offer different monthly discounts on various dental services or supplies... —    (Patient since Tue Mar 30 00:00:00 MDT 2010)

Perhaps the office could offer different monthly discounts on various dental services or supplies (e.g. teeth whitening, exams, x-rays, etc.).


Reply

Dear Phyllis, That is a great idea! We will look into doing that soon :) Thank you for your input.

StarStarStarStarStar Regina:kind and explained everthin —    (Patient since Wed Feb 18 00:00:00 MST 2015)

Regina:kind and explained everthin


StarStarStarStarStar Regina, gives me good info on dental care, so nice and more important, she is gentle —    (Patient since Mon Sep 30 00:00:00 MDT 2013)

Regina, gives me good info on dental care, so nice and more important, she is gentle. Give her a raise.


StarStarStarStarStar Randy Pruitt —    (Patient since Mon Dec 19 00:00:00 MST 1977)

Always cheerful and friendly providing quality work


StarStarStarStarStar Great team of caring professionals.  —    (Patient since Wed Dec 13 00:00:00 MST 1978)

Great team of caring professionals.


StarStarStarStarStar Excellent  —    (Patient since Thu Feb 12 00:00:00 MST 2015)

Hope did an awesome job making me feel comfortable during the x-rays and cleaning. I also appreciate the time that Dr. Hillstrom took to talk with me about the state of my teeth. I had stayed away from the dentist for over 3 years, but I'm kind of looking forward to my next check-up. Thank you!


StarStarStarStarStar Best dentists —    (Patient since Fri Feb 13 00:00:00 MST 2015)

One of the best dentists I've ever seen he pulled out my wisdom tooth and I did not feel a thing


StarStarStarStarStar Brenda is always friendly and helpful. Overall my experience was pleasant —    (Patient since Mon Jun 29 00:00:00 MDT 1981)

Brenda is always friendly and helpful. Overall my experience was pleasant. the dentist was very kind, also. The hygenist (spelling) was very kind, also.


StarStarStarStarStar Excellent service. My dental technician, Hope, did a tremendous job —    (Patient since Mon Dec 13 00:00:00 MST 2004)

Excellent service. My dental technician, Hope, did a tremendous job. You should give her a raise in salary! Well done! John Antal


StarStarStarStarStar I was happy with the new dental hygienist —    (Patient since Tue Oct 24 00:00:00 MDT 2006)

I was happy with the new dental hygienist


StarStarStarStarStar My hygienist was fantastic. Thank you Regina —    (Patient since Mon Jan 26 00:00:00 MST 2015)

My hygienist was fantastic. Thank you Regina


StarStarStarStarStar I believe Dr. Hillstrom has done a great job of assembling an "A Team". —    (Patient since Tue Jan 08 00:00:00 MDT 1974)

I believe Dr. Hillstrom has done a great job of assembling an "A Team".


StarStarStarStarStar Everyone was friendly and attentive to my needs. Wouldn't change anything.  —    (Patient since Tue Jul 17 00:00:00 MDT 1979)

Everyone was friendly and attentive to my needs. Wouldn't change anything.


StarStarStarStarStar Always Excelnt service  —    (Patient since Fri Feb 23 00:00:00 MST 1996)

I've been a patient for 18 years.


StarStarStarStarStar Go Buckeyes —    (Patient since Wed Mar 26 00:00:00 MST 1997)

when entering the office, I was greeted with a flourish of Ohio State celebratory décor. It made this appointment to begin with a friendly conversation. The dental tech was very friendly and thorough in all aspects of the exam and answered any questions I may have had with a thorough knowledge of the subject.


StarStarStarStarStar The office atmosphere is friendly and pleasant —    (Patient since Thu Sep 03 00:00:00 MDT 2009)

The office atmosphere is friendly and pleasant. Everyone treats the patients like old friends--even if we do see each other only every 6 months!


StarStarStarStarStar Love the professional and personal attention given by front desk staff, dental assistant, dental... —    (Patient since Thu Sep 19 00:00:00 MDT 1974)

Love the professional and personal attention given by front desk staff, dental assistant, dental hygienists, and, especially, the dentists, who offer excellent, caring, comfortable services!!


StarStarStarStarStar I BELIEVE THAT RATHER THAN ASKING ME, YOU MIGHT WANT TO REFER TO THE LETTER I WROTE TO YOU AFTER... —    (Patient since Fri Jan 01 00:00:00 MST 1988)

I BELIEVE THAT RATHER THAN ASKING ME, YOU MIGHT WANT TO REFER TO THE LETTER I WROTE TO YOU AFTER MY LAST VISIT. I NEVER HAD THE COURTESY OF A REPLY. IT IS NOT WHAT WE SAY AND PRINT, BUT WHAT WE DO THAT SHOWS THE ACTUAL PERFORMANCE. YOUR STAFF ARE ALL VERY CAPABLE, GRACIOUS AND PROFESSIONAL. HOWEVER, AS A PERSON WHO PAYS CASH, NO INSURANCE, YOUR FEES ARE GETTING A LITTLE TOO RICH FOR MY BUDGET ANBD ON THE HIGH END OF THE FEE SCHEDULE RESEARCH I HAVE DONE.


Reply

Dear Robert, We are truly sorry. We want to offer care that is personal, genuine, quality, and also affordable. We also want you to have the best dental experience ever, because we really do care about you. We make extraordinary efforts to ensure sure our fees are not too high, and do everything possible to keep them reasonable. We apologize that we didn't reply to your letter in a more timely manner. That will never happen again. I know Dr. Hillstrom has since spoken with you personally and resolved your concerns. Our number one priority is to keep our patients happy. Thank you so much for bringing this to our attention. We value your opinion and look forward to seeing you soon. Kristina

StarStarStarStarStar The xray procedure was actually the most uncomfortable I have experienced —    (Patient since Mon Dec 08 00:00:00 MST 2014)

The xray procedure was actually the most uncomfortable I have experienced. Not enough to turn me away but I am not looking forward to doing it again. The size of the xray sensor in my mouth made it difficult to keep from gagging. It was not the technician -- just the tools.


Reply

Dear John, We are so sorry that you had an uncomfortable experience while taking x-rays. Making you feel comfortable and giving you an enjoyable experience is our number one priority. We are dedicated to having modern, and up-to-date technology to give you the best diagnosis and dental care, but we definitely do not want to sacrifice comfort. We apologize for any discomfort you experienced and will take action to make it much more enjoyable next time. Thank you for brining this to our attention. We really appreciate hearing your feedback so we can continue to make our care even better. We value your opinion and look forward to seeing you soon.

StarStarStarStarStar I loved my hygenist and how patient and caring she is —    (Patient since Tue Sep 25 00:00:00 MDT 1973)

I loved my hygenist and how patient and caring she is. I loved how things were so positive and not ''you should be doing this or that''. We hear so much negative in our lives, so it's good to hear the positive and the things we are doing right! I love it when I'm not nervous going to the dentist or dreading my appointment. Thank you all.


StarStarStarStarStar Great practice keeps getting better —    (Patient since Mon Sep 16 00:00:00 MDT 1996)

This was my second visit with Regina and she's wonderful. When I saw previous long-time hygienist Kathryn left :( I couldn't imagine having as good a replacement. Regina proved me wrong!


StarStarStarStarStar Dr. Hilstrom is very good and all staff is so kind. —    (Patient since Mon Feb 03 00:00:00 MST 1975)

Dr. Hilstrom is very good and all staff is so kind.


StarStarStarStarStar Everything was great. Even the car books in the waiting room and the Texas magizine —    (Patient since Wed May 03 00:00:00 MDT 2006)

Everything was great. Even the car books in the waiting room and the Texas magazine.


StarStarStarStarStar I can't remember the name of the new girl (dental assistant who cleans teeth & does the xrays),... —    (Patient since Thu Jun 11 00:00:00 MDT 2009)

I can't remember the name of the new girl (dental assistant who cleans teeth & does the xrays), but I wanted to let it be known that when she explained about what happens when not flossing underneath or above bridges as to how the bacteria forms and ends up decaying the bone around the teeth that are close by.....and also her showing me & giving me a few of those bridge threads that are combined into one thread to floss bridges...which all will make me be more diligent in flossing my bridges (which I have not been doing as much as I should have prior to this 6-mos check-up). Her stressing the vivid picture into my mind of the importance of flossing got me to change and now do it more often now.


StarStarStarStarStar Top notch dental team for the family. I trust them all!Thank youTroy —    (Patient since Thu Oct 21 00:00:00 MDT 2004)

Top notch dental team for the family. I trust them all! Thank you Troy


StarStarStarStarStar A very Pleasant Experience. Thank you —    (Patient since Fri Aug 03 00:00:00 MDT 2001)

A very Pleasant Experience. Thank you


StarStarStarStarStar Everyone was professional, cordial,and accommodating.  —    (Patient since Mon Dec 01 00:00:00 MST 2014)

Everyone was professional, cordial,and accommodating.


StarStarStarStarStar Seriously a fantastic staff and consistently wonderful experience —    (Patient since Wed Apr 04 00:00:00 MDT 2007)

Seriously a fantastic staff and consistently wonderful experience. My schedule can be hard to work around, but the lovely individuals in this office are very accommodating.


StarStarStarStarStar Holly was wonderful! Also, Dr. Hillstrom always puts me at ease —    (Patient since Tue Aug 02 00:00:00 MDT 1983)

Holly was wonderful! Also, Dr. Hillstrom always puts me at ease. Thanks to the whole team, you always make me feel welcomed and valued.


StarStarStarStarStar Tammy was great. She was new to me and she made me feel comfortable. —    (Patient since Mon Mar 22 00:00:00 MST 1976)

Tammy was great. She was new to me and she made me feel comfortable.


StarStarStarStarStar Hope is thorough, gentle and friendly.Dr. Hillstrom is always friendly and engaging. —    (Patient since Thu Oct 22 00:00:00 MDT 1987)

Hope is thorough, gentle and friendly. Dr. Hillstrom is always friendly and engaging.


StarStarStarStarStar Everybody and everything was very good. You could use a coat rack!!! —    (Patient since Mon Jun 28 00:00:00 MDT 2010)

Everybody and everything was very good. You could use a coat rack!!!


StarStarStarStarStar It was absolutely wonderful...my 6 year old was so comfortable and happy...thank you —    (Patient since Tue Nov 18 00:00:00 MST 2014)

It was absolutely wonderful...my 6 year old was so comfortable and happy...thank you


StarStarStarStarStar I truly enjoy everyone at the office. Everyone is professional, friendly, and caring. —    (Patient since Thu Oct 18 00:00:00 MDT 1984)

I truly enjoy everyone at the office. Everyone is professional, friendly, and caring.


StarStarStarStarStar Honestly this was the best dental experience we've ever had —    (Patient since Fri Nov 14 00:00:00 MST 2014)

Honestly this was the best dental experience we've ever had. I cant think of one single thing that I would change about the office or the staff. Aldo got us right in and i knew this was the place within a min of being on the phine with him. Our hygienist was awesome and made so fun for my girls and us. Dr. Hillstrom was awesome to. We will never go anywhere else!


StarStarStarStarStar World-class service! Everyone made me comfortable and wanted me to experience the best. Dr —    (Patient since Fri Nov 14 00:00:00 MST 2014)

World-class service! Everyone made me comfortable and wanted me to experience the best. Dr. James Hillstrom office is a wonderful experience. He has the latest equipment to ensure excellent dental care and ability to make sure you understand.


StarStarStarStarStar It was very nice to meet Aldo... Loved the front office staff in professional attire.. —    (Patient since Wed Mar 08 00:00:00 MST 2000)

It was very nice to meet Aldo... Loved the front office staff in professional attire... Much more distinguishing for their role.


StarStarStarStarStar The email reminder came two days after the appointment. —    (Patient since Tue Sep 02 00:00:00 MDT 2003)

The email reminder came two days after the appointment.


StarStarStarStarStar Everybody is always friendly, helpful and on time. No waiting here —    (Patient since Wed Nov 17 00:00:00 MST 2004)

Everybody is always friendly, helpful and on time. No waiting here. I highly recommend going to this dental office as I have been going here for over 10 yrs.


StarStarStarStarStar Everyone single person there is amazing! I would not change a thing —    (Patient since Tue Oct 29 00:00:00 MDT 2013)

Everyone single person there is amazing! I would not change a thing. We are very greatfull to have ya'll as our dentist. My daughter loves going to the dentist.


StarStarStarStarStar I had my teeth cleaned by Regina who was fantastic. I hope I have her every time —    (Patient since Fri Oct 15 00:00:00 MDT 1999)

I had my teeth cleaned by Regina who was fantastic. I hope I have her every time


StarStarStarStarStar Brenda is very knowledgeable, helpful and extremely nice! Julie is wonderful and so very... —    (Patient since Thu Nov 01 00:00:00 MST 1990)

Brenda is very knowledgeable, helpful and extremely nice! Julie is wonderful and so very pleasant! Tammy did a great job cleaning my teeth, although she did miss a couple of tiny stains but I'm sure she can get those stains at my next cleaning! As a suggestion, it would be helpful to give your patients hand mirrors after their cleanings are complete so that your patients can look at their teeth to see that all stains are gone and also to check for any splatterings, etc. on their lips and faces.


StarStarStarStarStar Best Dentist —    (Patient since Mon Oct 27 00:00:00 MDT 2014)

I have never had such an incredible visit. I am a nervous wreck when I have to see a dentist but Dr. Hollstrom and his team just literally make you feel as comfortable as possible and I literally had no anxiety whatsoever. I could not have been happier with Dr. Hollstrom and his staff. I recommend this dentist as they just go above and beyond to take care of their patients.


StarStarStarStarStar Everyone does a great job, and I'm happy with the work provided. —    (Patient since Mon Dec 19 00:00:00 MST 1977)

Everyone does a great job, and I'm happy with the work provided.


StarStarStarStarStar I have referred 3 families to you. —    (Patient since Fri Oct 24 00:00:00 MDT 2014)

I have referred 3 families to you.


StarStarStarStarStar Was always very pleased Laine cleaning my teeth all these years and wish her well in her future... —    (Patient since Tue Jan 08 00:00:00 MDT 1974)

Was always very pleased Laine cleaning my teeth all these years and wish her well in her future endeavors. I am sure that Tammy will be very good replacement and an asset to your organization. Cliff


StarStarStarStarStar Brenda is my buddy, and I always show her pictures of my grandchildren —    (Patient since Thu Jul 19 00:00:00 MDT 1984)

Brenda is my buddy, and I always show her pictures of my grandchildren. Lane has been my hygienist for years, but I was very happy with the treatment I received from my new hygienist. Thanks!


StarStarStarStarStar Great service from a professional and friendly staff —    (Patient since Thu Jul 10 00:00:00 MDT 2014)

Great service from a professional and friendly staff


StarStarStarStarStar The Dental Hygenist was great and of course the Dentist was A-1. —    (Patient since Tue Oct 18 00:00:00 MDT 2005)

The Dental Hygenist was great and of course the Dentist was A-1.


StarStarStarStarStar Everyone there is awesome! Simple as that. —    (Patient since Tue Aug 27 00:00:00 MDT 2013)

Everyone there is awesome! Simple as that.


StarStarStarStarStar Caring, professional dental services —    (Patient since Thu Sep 19 00:00:00 MDT 1974)

Really appreciate the professional, kind, caring service from Dr. Hillstrom and each of his staff members! I definitely recommend Dr. Hillstrom's office to any person needing dental services! The personal interest in my dental health always makes me feel as if I am his most important patient!!


StarStarStarStarStar Everyone was very pleasant and welcoming —    (Patient since Tue Sep 30 00:00:00 MDT 2014)

Everyone was very pleasant and welcoming. I think that my wife and I have made a good choice for our dental care.


StarStarStarStarStar I've had mixed feelings since going to the appointment —    (Patient since Wed Jan 25 00:00:00 MST 1989)

I've had mixed feelings since going to the appointment. All people friendly, professional and on point. The hygienist was fantastic. My concerns: 1) I thought I had dental insur, gave my card to the front team but wasn't told until it was time to pay that I did not. MY fault for not knowing but I may have waited on the appmt if I had been told prior to all the xrays 2) I felt like I left the office $265 short, with very little except a $3K treatment plan and a sun protector (BTW, a nice gift for clients). My expectation was to get my teeth cleaned and pay a deductible. 3) Digital teeth xrays. Wow. Nice technology. There's got to be a non-gag technology for the pics. I'd even pay extra. Seriously. Just a thought. Go LSU Tigers. And Buckeyes... Thx, Ro


StarStarStarStarStar Costs —    (Patient since Thu Sep 26 00:00:00 MDT 2013)

your cost / prices are very good for dential work. My pocket says Thank you


StarStarStarStarStar Wonderful, friendly staff that makes you feel comfortable and welcome. —    (Patient since Mon Sep 29 00:00:00 MDT 2014)

Wonderful, friendly staff that makes you feel comfortable and welcome.


StarStarStarStarStar There is no improvement needed! You guys are awesome! I always feel comfortable when I have an... —    (Patient since Wed Sep 28 00:00:00 MDT 2005)

There is no improvement needed! You guys are awesome! I always feel comfortable when I have an appt. I recommend this office to my friends all the time. When they go, they actually love you guys too!!


StarStarStarStarStar I met the new hygenist and liked her very much. —    (Patient since Fri Apr 09 00:00:00 MDT 2010)

I met the new hygenist and liked her very much.


StarStarStarStarStar Another excellent experience. Good Doctors are found all over the place —    (Patient since Mon Apr 19 00:00:00 MDT 2010)

Another excellent experience. Good Doctors are found all over the place. Great Doctors are a real treasure when you find them. Thanks


StarStarStarStarStar Everyone was super friendly and very helpful! —    (Patient since Wed Sep 17 00:00:00 MDT 2014)

Everyone was super friendly and very helpful! I loved getting to see my teeth and know exactly what the hygienist was talking about. I felt very informed. I've never felt so "in the loop" in a dentist's office. Usually I don't have any idea what they're doing in there.


StarStarStarStarStar Dr. Hillstrom and his staff —    (Patient since Fri Jan 07 00:00:00 MST 1977)

The new people (new tbo me) Alden, Kelly and Hope were very nice and gave me excellent care. That also applies to Julie and Rachael.


StarStarStarStarStar 5 -Brenda-always nice, Tammy, excellent and helpful, all front desk very friendly and professional —    (Patient since Thu Apr 22 00:00:00 MST 1971)

Brenda-always nice, Tammy, excellent cleaning, and helpful, all front desk very friendly and professional


StarStarStarStarStar Everything went very well for me —    (Patient since Mon Mar 28 00:00:00 MST 2005)

Everything went very well for me. It was done professionally and I was pleased that is seemed easy for me to tolerate.


StarStarStarStarStar I wrote a review. The overall comment for me is the calm of the office —    (Patient since Mon May 23 00:00:00 MDT 1983)

I wrote a review. The overall comment for me is the calm of the office. It looks calm, it sounds calm, it feels calm. Very important because contemplating dental work is NOT calming.


StarStarStarStarStar Outstanding Experience —    (Patient since Wed Aug 27 00:00:00 MDT 2014)

Overall, it was a great experience. I have never been to a doctor's office in where I felt so welcomed. I am glad I found you!


StarStarStarNo StarNo Star use suggestions about future dental care —    (Patient since Wed Dec 09 00:00:00 MST 2009)

use suggestions about future dental care


StarStarStarStarStar The entire staff are always very pleasant and seem to really enjoy their work.  —    (Patient since Tue Apr 13 00:00:00 MST 1982)

The entire staff are always very pleasant and seem to really enjoy their work.


StarStarStarStarStar Regina was amazing. So gentle. She was very nice and expanded my procedure, great job. Thanks —    (Patient since Mon Sep 30 00:00:00 MDT 2013)

Regina was amazing. So gentle. She was very nice and expanded my procedure, great job. Thanks


StarStarStarStarStar I felt someone should have told me that Lane no longer worked there as I had asked for her —    (Patient since Fri Dec 16 00:00:00 MST 2005)

I felt someone should have told me that Lane no longer worked there as I had asked for her. Also, Sheila did a good job but I understand she was simply filling in. Particularly since I had to wait about 30 minutes, it would have been nice if someone had explained the situation. That is the first time I remember ever having to wait so long.


StarStarStarStarStar Summit did my teeth for the first time and I was pleased how things went....... —    (Patient since Wed Oct 04 00:00:00 MDT 1978)

Summit did my teeth for the first time and I was pleased how things went.......


StarStarStarStarStar As always everyone was very proffesional and friendly. —    (Patient since Tue Apr 06 00:00:00 MST 1982)

As always everyone was very proffesional and friendly.


StarStarStarStarStar It was my first visit and I was very pleased with Dr. Hillstrom and every one I interacted with —    (Patient since Wed Jul 30 00:00:00 MDT 2014)

It was my first visit and I was very pleased with Dr. Hillstrom and every one I interacted with. Came here from another dr.'s office and it cannot compare by far.


StarStarStarStarStar Everything was great as always —    (Patient since Fri Mar 11 00:00:00 MST 2005)

Everything was great as always. Everyone associated with this practice are very professional but also very warm and friendly. I have referred my friends and will continue to do so.


StarStarStarStarStar I think you and your entire staff are wonderful and I refer your office every chance I get.  —    (Patient since Thu Apr 02 00:00:00 MDT 2009)

I think you and your entire staff are wonderful and I refer your office every chance I get.


StarStarStarStarStar Your staff is wonderful . They are professional and informative  —    (Patient since Mon Mar 22 00:00:00 MST 1976)

Your staff is wonderful . They are professional and informative


StarStarStarStarStar I very much appreciate the care and understanding provided to my wife (who has dementia) during... —    (Patient since Tue Jul 15 00:00:00 MDT 2014)

I very much appreciate the care and understanding provided to my wife (who has dementia) during our visit to your office.


StarStarStarStarStar My temporary tooth that was installed is perfect. Couldn't ask for a better fit —    (Patient since Mon Dec 19 00:00:00 MST 1977)

My temporary tooth that was installed is perfect. Couldn't ask for a better fit. They team did a great job.


StarStarStarStarStar everything was great we alway recommend yow —    (Patient since Mon Jul 19 00:00:00 MDT 2010)

everything was great we alway recommend yow


StarStarStarStarStar Everyone was super nice and understanding. Everyone made me feel so comfortable. —    (Patient since Mon Jul 14 00:00:00 MDT 2014)

Everyone was super nice and understanding. Everyone made me feel so comfortable.


StarStarStarStarStar Kathleen and I are delighted that Dr. Hillstrom has taken over Dr —    (Patient since Mon Jun 17 00:00:00 MDT 2013)

Kathleen and I are delighted that Dr. Hillstrom has taken over Dr. Mulkey's practice and kept the quality staff that has taken care of us for many years. Dr. Hillstrom has demonstrated his skill and compassion, and we appreciate the modernization he has completed in the office.


StarStarStarStarStar Very pleased with everyone. I knew it was going to be hard to replace Dr. Browning, but Dr —    (Patient since Mon Feb 03 00:00:00 MST 1975)

Very pleased with everyone. I knew it was going to be hard to replace Dr. Browning, but Dr. Hillstrom has done it very well. I like him very much and I will recommend him to everyone I know.


StarStarStarStarStar Everyone that I see during my appointment is very friendly and competen in their positions. —    (Patient since Thu Oct 18 00:00:00 MDT 1984)

Everyone that I see during my appointment is very friendly and competent in their positions. I have recommended this office in the past and will continue to do so in the future.


StarStarStarStarStar I had a great cleaning and wonderful service —    (Patient since Wed May 26 00:00:00 MDT 2010)

I had a great cleaning and wonderful service


StarStarStarStarStar I appreciated the referral to an endodontic for a second opinion and that the staff got me right... —    (Patient since Mon Sep 16 00:00:00 MDT 1996)

I appreciated the referral to an endodontic for a second opinion and that the staff got me right in with the endodontic so that I could go straight there.


StarStarStarStarNo Star I prefer the office setup you have had for years---this one is a little pushy! —    (Patient since Mon Jun 28 00:00:00 MDT 1976)

I prefer the office setup you have had for years---this one is a little pushy!


StarStarNo StarNo StarNo Star The office manager was condescending in explaining what the proposed treatment plan was —    (Patient since Thu Nov 09 00:00:00 MST 1978)

The office manager was condescending in explaining what the proposed treatment plan was. He said 'Do I understand'. I have been responsible for my financial matters for a long time. I am not stupid. I was informed by the office manager that the dentist preferred to do route canals early in the morning. I do not think that my schedule should be made to accommodate the dentist - but mutually agreeable.


StarStarStarStarStar Love everyone. Professional but caring. —    (Patient since Wed Jul 01 00:00:00 MDT 1992)

Love everyone. Professional but caring.


StarStarStarStarStar Appointment —    (Patient since Tue Dec 07 00:00:00 MST 2004)

Not sure what to put herr


StarStarStarStarStar I met Dr —    (Patient since Mon Oct 17 00:00:00 MDT 2005)

I met Dr. Gabrielsen and he was very nice and also mentioned to me about invisalign which I found very interesting. Everyone is so nice in the office and I refer people every chance I get.


StarStarStarStarStar Everyone on staff is really wonderful —    (Patient since Wed Nov 17 00:00:00 MST 2004)

Everyone on staff is really wonderful. Been going there a long time and would recommend to everyone.


StarStarStarStarStar I was very impressed —    (Patient since Mon Jul 21 00:00:00 MDT 2008)

I was very impressed. While I greatly miss my former hygienist, Katherin, I like and am very impressed with Regina. Having the same hygienist each time I have my teeth cleaned is very important to me. So just hold on to her. I also was very impressed with Aldo, although I do miss his predecessor; I thought she was great. Aldo is extremely competent and very considerate. I appreciate how he worked with me.


StarStarStarStarStar Excellent Dentist and staff and highly recommend —    (Patient since Fri Mar 23 00:00:00 MST 1979)

Excellent Dentist and staff highly recommend


StarStarStarStarStar Excellent Care —    (Patient since Mon Oct 15 00:00:00 MDT 2012)

I wish more dentists were as competent, friendly and helpful as Dr. Hillstrom is. After trying over half a dozen providers, this is finally one I can trust and rely on.


StarStarStarStarStar Excellent service and kind employees —    (Patient since Wed Jun 25 00:00:00 MDT 2014)

Excellent service and kind employees. I really like how they take the time to explain what they are doing and the condition of the teeth. I will refer everyone I know to this office! Keep it up! :)


StarStarStarStarStar Everyone was Great —    (Patient since Tue Jun 10 00:00:00 MDT 2014)

Everyone was Great God Bless You All


StarStarStarStarStar Since your office no longer does reminder calls.. —    (Patient since Thu Aug 25 00:00:00 MDT 2005)

Since your office no longer does reminder calls...the new software so far hasn't reminded me that I need to take my antibiotics before my visit. My knee replacement dr would like me to continue doing this even though my replacement surgery has been 3 years ago. If this could be added to your software it would be very appreciated! Thanks


StarStarStarStarStar Everything and everyone is always pleasant, friendly and helpful. —    (Patient since Thu May 05 00:00:00 MDT 1988)

Everything and everyone is always pleasant, friendly and helpful.


StarStarStarStarStar Appt. Feedback —    (Patient since Mon Jun 04 00:00:00 MDT 2012)

My appt went very smoothly. Everyone was very friendly and explained what my situation was very well.


StarStarStarStarStar visit 5/29/14 —    (Patient since Wed Jun 09 00:00:00 MDT 1976)

Every one was very friendly and attentive to my needs.


StarStarStarStarStar Painless dentistry —    (Patient since Thu Dec 13 00:00:00 MST 2001)

My son was anxious about having two fillings. Dr Hillstrom took the time to explain everything to him and to answer all of his questions. My son was very surprised with how fast the procedure went and happy that it did not hurt. He never even realized he was given a shot.


StarStarStarStarStar I am a big fan of Laines. I deal mostly with her —    (Patient since Fri Jun 20 00:00:00 MDT 2008)

I am a big fan of Laines. I deal mostly with her. However, the front staff and the doctor are very pleasant too. They always take time to speak to you even when they are busy.


StarNo StarNo StarNo StarNo Star The dental hygienist was about 15 minutes late for my appointment with no apology to offer —    (Patient since Tue Mar 22 00:00:00 MST 1988)

The dental hygienist was about 15 minutes late for my appointment with no apology to offer. I could see no person coming to the desk that she may have worked on. Each person who had come in after me was taken at an appropriate time. The cleaning procedure was also more uncomfortable than I've previously experienced in my 26 years of coming to this office. I felt the digital pictures were unnecessary and time consuming. My total time in the office was much longer than it should have been primarily due to the late start and picture taking. I was very upset at the whole appointment and have never felt this way all the time that I've been coming to this office. Thought you should know instead of all my friends.


StarStarStarStarStar Hygienist was excellent made visit enjoyable  —    (Patient since Mon Feb 11 00:00:00 MST 1991)

Hygienist was excellent made visit enjoyable


StarStarStarStarStar Everyone was EXTREMELY kind, and I would not change a thing —    (Patient since Thu May 08 00:00:00 MDT 2014)

Everyone was EXTREMELY kind, and I would not change a thing. Everything was wonderful and it was probably the nicest dentist's office I've ever been to.


StarStarStarStarStar Our decision to have my dental needs taken care here was based on the staff —    (Patient since Thu May 01 00:00:00 MDT 2014)

Our decision to have my dental needs taken care here was based on the staff. From the moment of making an appointment your staff was very sensitive to our needs and once in the office we were very welcome by your staff.Definitly we will recommend Doctor James Hillstrom and stall.


StarStarStarStarStar Unless the service was free I could not wish for more.I have been coming here for over 30 years —    (Patient since Tue Apr 06 00:00:00 MST 1982)

Unless the service was free I could not wish for more.I have been coming here for over 30 years.Since Dr Hillstrom took over it has got even better.


StarStarStarStarStar Best Dentist Ever!! —    (Patient since Tue Apr 06 00:00:00 MST 1982)

I have been coming to this dental office for over 30 years,always first class.Since Dr Hillstrom took over things have only got better.


StarStarStarStarStar Great with kids!!! —    (Patient since Fri Apr 25 00:00:00 MDT 2014)

The entire staff was great with my girls and did an awesome job encouraging them to continue to keep taking great care of their teeth.


StarStarStarStarStar Excellent with children —    (Patient since Fri Apr 25 00:00:00 MDT 2014)

The entire staff and doctor were amazing with my girls!


StarStarStarStarStar My visit was very pleasant. —    (Patient since Wed Jun 02 00:00:00 MDT 1976)

My visit was very pleasant.


StarStarStarStarStar The new girl who cleaned my teeth did an excellent job. —    (Patient since Mon Mar 26 00:00:00 MST 1979)

The new girl who cleaned my teeth did an excellent job.


StarStarStarStarStar Appointment survey —    (Patient since Wed Nov 06 00:00:00 MST 1985)

My appointment was great as usual.


StarStarStarStarStar Experience —    (Patient since Thu Mar 08 00:00:00 MST 2012)

The team did a great job. Thanks!


StarStarStarStarStar Always a pleasure to see Laine and Brenda. —    (Patient since Mon Feb 05 00:00:00 MST 1979)

Always a pleasure to see Laine and Brenda.


StarStarStarStarStar Very personable office! —    (Patient since Wed Apr 09 00:00:00 MDT 2014)

My visit was wonderful and my kiddos had an even better time! They were talking about their visit for the next few days!


StarStarStarStarStar Don't change a thing on my account.  —    (Patient since Tue May 13 00:00:00 MDT 1986)

Don't change a thing on my account. Your Staff is great and the Doc's not bad either. Marty Finley


StarStarStarStarStar I was amazed and pleased with the new updated equipment especially the camera and flat screens.  —    (Patient since Tue Mar 09 00:00:00 MST 1976)

I was amazed and pleased with the new updated equipment especially the camera and flat screens.


StarStarStarStarStar Awesome —    (Patient since Wed Apr 02 00:00:00 MDT 2014)

Great people to work with!


StarStarStarStarStar Your entire group does a wonderful job! —    (Patient since Mon Apr 15 00:00:00 MDT 1996)

Your entire group does a wonderful job!


StarStarStarStarStar Always excellent. Thank you for providing great dental care. JFA —    (Patient since Mon Dec 13 00:00:00 MST 2004)

Always excellent. Thank you for providing great dental care. JFA


StarStarStarStarStar Outstanding —    (Patient since Thu Oct 11 00:00:00 MDT 1979)

Outstanding as always. Pleasure to go to the dentist.


StarStarStarStarStar Great team! —    (Patient since Mon Aug 19 00:00:00 MDT 1996)

I have been going here for years..always feel at ease. Love everyone there!


StarStarStarStarStar Very professional. Have and will continue to refer people to your office. Everyone very nice! —    (Patient since Fri May 16 00:00:00 MDT 2008)

Very professional. Have and will continue to refer people to your office. Everyone very nice!


StarStarStarStarStar Wish you were not in a high rise....  —    (Patient since Thu Feb 02 00:00:00 MST 2012)

Wish you were not in a high rise....


StarStarStarStarStar Very nice group of people.  —    (Patient since Tue Mar 18 00:00:00 MDT 2014)

Very nice group of people.


StarStarStarStarStar Everyone was so welcoming and friendly —    (Patient since Thu Mar 27 00:00:00 MDT 2014)

Everyone was so welcoming and friendly. You all were very thorough and made sure I understood everything. Finally I have found a great dentist in Dallas! I will refer you to all my friends!


StarStarStarStarStar I like the new technology you are using to better treat your patients —    (Patient since Fri Oct 04 00:00:00 MDT 1996)

I like the new technology you are using to better treat your patients


StarStarStarStarStar Everyone, from front office staff, to Regina (dental hygienist), to Dr —    (Patient since Thu Sep 19 00:00:00 MDT 1974)

Everyone, from front office staff, to Regina (dental hygienist), to Dr. Hillstrom, was professional, friendly, reassuring, and helpful!! I would strongly recommend this office to anyone! My grandchildren love the staff and service there, too!


StarStarStarStarNo Star mindy mora  —    (Patient since Tue Dec 22 00:00:00 MST 1987)

Wonderful experience as always


Reply

Mindy, thank you so much for your response! We always put our patients first and want to make sure you feel comfortable and at home. It is important to us that you feel like a friend and we want to make sure you have a 5 star experience. Please let us know how we can improve your experience. We really value your feedback. We look forward to seeing you again!

StarStarStarStarStar Very good experience —    (Patient since Wed Sep 18 00:00:00 MDT 2013)

While it´s not pleasant for me to go to the dentist, Dr. Hillstrom and his team made their best to make me feel comfortable.


StarStarStarStarStar Everything was great! Staff & doc are very friendly and knowledgeable :) —    (Patient since Thu Aug 26 00:00:00 MDT 1993)

Everything was great! Staff & doc are very friendly and knowledgeable :)


StarStarStarStarStar DEEP CLEANING VISIT —    (Patient since Thu Aug 26 00:00:00 MDT 1993)

Staff & doc super friendly and knowledgeable :)


StarStarStarStarStar Dental visit —    (Patient since Fri Feb 14 00:00:00 MST 2014)

Always a pleasant experience!


StarStarStarStarStar Requested review —    (Patient since Fri Sep 02 00:00:00 MDT 1977)

You can skip these last 2 ques


StarStarStarStarStar 95 percent of the time I' m very comfortable, which is a huge improvement from the last 2 Dentists... —    (Patient since Wed Dec 18 00:00:00 MST 2013)

95 percent of the time I' m very comfortable, which is a huge improvement from the last 2 Dentists I've had. The staff is kind and knowledgeable who will assist when they can.


StarStarStarStarStar We were extremely pleased with the décor and location was perfect for us. The staff and Dr —    (Patient since Wed Mar 12 00:00:00 MDT 2014)

We were extremely pleased with the décor and location was perfect for us. The staff and Dr. Hillstrom were gracious hosts and very knowledgeable and friendly. We were delighted.


StarStarStarStarStar Great experience. Dental Assistant was great (forgot her name, Senior moment) and DR —    (Patient since Tue Jan 24 00:00:00 MST 2012)

Great experience. Dental Assistant was great (forgot her name, Senior moment) and DR. Hilstrom knows how to Drill!


StarStarStarStarStar Best Dentist I have ever been to!! —    (Patient since Thu Feb 27 00:00:00 MST 2014)

Everyone of the staff has exceptional customer service! They were all smiling and made my visit very comfortable, and anxiety free. The positivity from each employee reassured my decision in making Dr. Hillstrom my permanent dentist for life. Everything was explained to me in detail, without making me feel bad about the dental routine I had currently in place, they used positive reinforcement and reminding me what is proper care without making me feel small. I love this office and it's entire staff, and have already recommended a few co-workers, and friends. Lastly, the decor in the lobby made me feel at home and comfortable. Thanks Again! I actually look forward to coming back!!! Kudos! Ashley Warner


StarStarStarStarStar Great staff and I appreciated the detailed answers to my questions.  —    (Patient since Tue Feb 25 00:00:00 MST 2014)

Great staff and I appreciated the detailed answers to my questions.


StarStarStarStarStar Everything was great! Thank you for making me feel special :) —    (Patient since Fri Feb 14 00:00:00 MST 2014)

Everything was great! Thank you for making me feel special :)


StarStarStarStarStar Everyone made feel like I was their only patient! I would highly recommend Dr —    (Patient since Tue Feb 18 00:00:00 MST 2014)

Everyone made feel like I was their only patient! I would highly recommend Dr. Hillstrom and his staff.


StarStarStarStarStar Your entire staff and especially Laine are outstanding —    (Patient since Thu Feb 05 00:00:00 MST 1981)

Your entire staff and especially Laine are outstanding. Your use of current technology helps the patient better understand the status of ones dental condition.


StarStarStarStarStar Dr. Hillstrom and his staff are wonderful. highly recommend.  —    (Patient since Thu Feb 06 00:00:00 MST 2014)

Dr. Hillstrom and his staff are wonderful. highly recommend.


StarStarStarStarStar Survey —    (Patient since Wed Feb 13 00:00:00 MST 2008)

Thank you for collecting feedback.


StarStarStarStarStar The people are very nice, cooperative and sincere in dealing with patients —    (Patient since Wed Feb 12 00:00:00 MST 2014)

The people are very nice, cooperative and sincere in dealing with patients.I found out the long wait I had that day was caused by 2 people being absent.


StarStarStarStarStar Put some good music on. Led Zepplin.......Little Feat.....Rolling Stones....... :) —    (Patient since Thu Jun 06 00:00:00 MDT 1991)

Put some good music on. Led Zepplin.......Little Feat.....Rolling Stones....... :)


StarStarStarStarStar My family and I have been patients since 1979. Dr —    (Patient since Tue Apr 13 00:00:00 MST 1982)

My family and I have been patients since 1979. Dr. Hillstrom and team continue the great atmosphere and service we have experienced since the early days with Dr. Browning and Dr. Mulkey. Thank you all.


StarStarStarStarStar I have been coming to this practice for 32 years.I love Dr. Mulkey and Dr —    (Patient since Mon Jan 19 00:00:00 MST 1981)

I have been coming to this practice for 32 years. I love Dr. Mulkey and Dr. Browning and I am happy they are enjoying their well earned retirement. I don't think they could have found a better "replacement" as my dental care hasn't skipped a beat since Dr. Hillstrom has taken over. I am very impressed with the young group of professionals assembled by Dr. Hillstrom and proud he sees the value of those existing employees who have dedicated their time, talent, and care to their patients. This practice still feels like family - we just got a few new members! Keep up the good work!!


StarStarStarStarStar 15 Years —    (Patient since Wed Nov 03 00:00:00 MST 1999)

All the ladies are a joy to talk to


StarStarStarStarNo Star Great —    (Patient since Fri Nov 19 00:00:00 MST 1993)

Great staff. Very friendly and professional.


Reply

Thank you for your kind feedback! We hope that you felt valued, comfortable, and that you received great dental care! We want every patient to leave feeling like our friend and that they got a 5 star experience. Please let us know how we can improve!

StarStarStarStarStar Just keep giving the professional great service. —    (Patient since Fri Dec 12 00:00:00 MST 1975)

Just keep giving the professional great service.


StarStarStarStarNo Star I had my teeth cleaned, but after the appointment I realized I didn't have that fresh taste- clean... —    (Patient since Thu Feb 08 00:00:00 MST 1996)

I had my teeth cleaned, but after the appointment I realized I didn't have that fresh taste- clean teeth feel. Just a minor thing...but I missed it. What's different?


Reply

Pamela, I am so sorry that you didn't feel completely satisfied with your cleaning. We want to make sure you have a great experience. Thank you for letting us know how we can improve. We will make sure that at your next cleaning you leave completely satisfied and feel nice and clean.

StarStarStarStarStar awesome job —    (Patient since Fri Jan 13 00:00:00 MST 2006)

Love coming to get my teeth cleaned!!


StarStarStarStarStar I enjoyed my visit very much and my cleaning was great! —    (Patient since Fri Jan 24 00:00:00 MST 2014)

I enjoyed my visit very much and it was the most gentle cleaning I have ever had. The office is super cute as well! Everyone was very friendly!


StarStarStarStarStar Everyone was so friendly and prompt. The visit was very informative. Dr —    (Patient since Thu Jan 23 00:00:00 MST 2014)

Everyone was so friendly and prompt. The visit was very informative. Dr. Hillstrom and his staff were very thorough and educated me throughout the visit. Had a great experience. Thanks Dr. Hillstrom and your team.


StarStarStarStarStar love everybody they are all friendly. —    (Patient since Wed Oct 10 00:00:00 MDT 2012)

love everybody they are all friendly.


StarNo StarNo StarNo StarNo Star Bad Service ... —    (Patient since Mon Jan 06 00:00:00 MST 2014)

I called the dentist office 2 days prior to my appointment and made sure to ask how much it was going to be for my 1st appointment and exam. I told them I only had the amount for that. During my visit I got charged with extra fees that were not properly discussed with me. Brenda made me feel embarrassed when I did not have the amount that I was charged. I do not understand why no one explained the amount till the end and I had no choice but to pay my whole paycheck that day.


Reply

Ariel, We are beyond sorry to hear that you had a bad experience at our office. We sincerely try to make every experience wonderful. We feel so bad that there was a misunderstanding about your fees. We never want you to feel uncomfortable or embarrassed, ever! We have tried to reach you by phone several times, but have been unable to get in touch. If you have changed your number, please give us a call when it is convenient for you so we can resolve the situation. We are committed to making you happy and hope that you will give us another chance to show you what makes us different than other dental offices.

StarStarStarStarStar I believe her name was Sharlene she was great and had a nice conversation with the Ohio State... —    (Patient since Fri Jan 17 00:00:00 MST 2014)

I believe her name was Sharlene she was great and had a nice conversation with the Ohio State Buckeye


StarStarStarStarStar You are fantastic! —    (Patient since Wed Jan 15 00:00:00 MST 2014)

I had a wonderful experience!