Reviews

I have always been taken in on time for an appointment and seen an associate to buy glasses, let alone great care from Dr. Nilsen!

Jan 21, 2019

Very professional and service-oriented staff. After using this practice, I would not go anywhere else.

Jan 21, 2019

The complete staff is great.

Jan 19, 2019

I did recommend you to a friend a couple of weeks ago.

Jan 15, 2019

Great eye care and service.

Jan 14, 2019

Dr. Perry rocks! I would follow him anywhere to remain his patient.

Jan 13, 2019

Most efficient and high tech. Polite and professional

Jan 12, 2019

The office staff is always pleasant and the visits always go smoothly and quickly. The doctors always take time to answer any questions and are very knowledgeable. I wouldn't go anywhere else.

Jan 11, 2019

Friendly, fast, and first-class. Nilsen runs an efficient practice, with highly skilled Doctors and Technicians treated patients like family members.

Jan 11, 2019

Very friendly & professional staff. Doctor Nilsen spends quality time with patients.

Jan 11, 2019

It was my first visit to Nilsen and it was a good experience. I felt that the Dr was very thorough. The Dr and the staff were very courteous and helpful

Jan 10, 2019

I don’t have an eye doctor I go to yearly, but rather go to whomever whenever and wherever I want. These guys might have changed my mind!

Jan 9, 2019

The customer service was incredible

Jan 9, 2019

Best eye doc office in the area! They have perfected the art of customer service!

Jan 7, 2019

I higly recommend Dr. Eric and all his staff. Dr. Eric works with you until you have the best vision available. It is a very happy experience there!

Jan 7, 2019

You were never able to fit my daughter with contacts and sent her home with some to try that didn’t work. After over 3.5 hours of time there, I would expect professionals to be able to fit my daughter for contacts. Staff was in and out and in and out. Staff changed in and out. I understand there are other patients, but we expected undivided attention once we were seen.

Jan 5, 2019

I received a warm greeting as soon as I walked in the door. The provider took time to listen and make sure that I understood my test results and gave me ample time to ask questions and did not rush me through the visit. I was very impressed by my first time experience here. All of the staff went over and beyond to create a great patient experience. They have a patient for life.

Jan 4, 2019

I always get a great exam. I usually get their early to do check in and they always take be in early! Great friendly office.

Jan 4, 2019

The staff are very friendly, Dr. Nilsen is very willing to work with me to help solve my vision problems, and there is very little waiting!

Jan 4, 2019

From the moment you walk in, the friendly folks at Nilsen Eye Care greet you by name and they often inquire about the details of your family. They actually remember you and are a part of your life! Then, of course, they proceed to provide the same type of experience in caring for your eyes. I wouldn't go anywhere else!

Dec 31, 2018

Very pleasant and informative appointment . This was my first visit with your practice but I was welcomed like an old friend.

Dec 31, 2018

excellent service very caring very comfortable

Dec 31, 2018

I have been going to Nielsen Eye Care for many years and the customer service and provision of eye Care has always been outstanding no matter who my optometrist has been or which assistants have examined me. I highly recommend this outstanding optometry practice!!

Dec 31, 2018

My visit is always a friendly and pleasant visit. Dr. E. Nielsen’s personality is phenomenal with his patients and make you not want to leave when your time is up. Can’t thank him enough....

Dec 29, 2018

From the moment you walk in until the moment you leave you are made to feel welcomed and given great care! I highly recommend Nilsen Eye Care!

Dec 28, 2018

I look forward to my yearly eye appointment with Dr. Perryand all the staff. They make me feel so special. I had fun with Denise and Jordan. All the staff is so professional. They answer all of my questions no matter how many times I may ask. Nilsen work with me to make sure that I can get the glasses that I need. I am going to tell all of my co-workers about the Nilsen Eye Care. Thank each of you for all of the support and kindness.

Dec 28, 2018

why can't you get all the things/test that was needed done on the same visit? always seeme we have to reschedel a nother visit a couple weeks later that causes more timeoff / more fees to our insurance company and out of pocket exspenses. JGW

Dec 24, 2018

This was my first time at Nilsen’s Eye Care and my experience was wonderful. The staff and the doctors are very nice and professional. They take their time asking questions to make sure they fully understand your prior eye care experiences and make sure you leave satisfied.

Dec 24, 2018

They really take their time with us. I never felt rushed and they providers really listen to our concerns or any questions I may have.

Dec 18, 2018

David (?) was EXCELLENT!! I don't like ANYTHING near my eyes. Instead of trying to pry my eyes open to put the drops in, he had me just close my eyes then he put the drops in & I just had to blink. Genius!!

Dec 10, 2018

We recently relocated to the area and were referred to Nilsen Eye Care. Very grateful to have found Dr. Stacy and such a good practice. Everyone was very kind and professional.

Dec 7, 2018

Staff is very caring,super nice.

Dec 5, 2018

Outstanding service from the time I entered the building, checked in, did initial testing, complete examination by Dr and through check out. Thank you, thank you

Dec 1, 2018

The doctors at Nilsen are all great, they helped me out during an optometric emergency a great deal. They clearly explained the injury I suffered and discussed all the treatment options before moving forward. It's the best experience I've had with an optometrist in the Richmond area.

Nov 29, 2018

They were on time and efficient.

Nov 28, 2018

The associates did not know my benefits. As a result, I had to pay for services that should have been submitted to the carrier. In addition i was quoted the wrong benefit for frames and lenses. This was quite different than prior service.

Nov 23, 2018

Great service and a great place. People very friendly too

Nov 23, 2018

Fast service. Very friendly. Expert advice. Great contacts. Thanks much

Nov 23, 2018

Having been seeing since being in Virginia - over 20 years. Consistently the same great service, always available for follow-up, staff friendly and helpful, products have always exceeded my expectations. I wear both glasses and contacts that address a special eye need.

Nov 23, 2018

I've been seeing Dr. Nilsen for at least 12-15 years. He has always taken the best care of my eyes. One of my eyes is shaped weird (not the medical term) lol....but he worked many hours with me to figure out why I wasn't seeing correctly. He will always be sure everything is right for the patient. Not just his business. Plus, he is a really super nice guy!

Nov 19, 2018

Very professional, explains every step of the process. The entire staff goes above and beyond to make you feel comfortable.

Nov 19, 2018

Excellent customer service. Very caring and thorough.

Nov 18, 2018

Exam was prompt, thorough, and professional. There was time to address any concerns.

Nov 18, 2018

Everyone was so friendly and helpful. Thank You

Nov 18, 2018

Have been with Nilsen Eye Care for many years. Was impressed with their entire staff from check-in through testing and eye glasses selection. Warm and friendly people. Eye sight testing was of an understanding nature and not so clinical. Very pleased all these years.

Nov 16, 2018

Efficient and friendly. The office is well organized. As you go from one station to the next they have a system to indicate to the staff who is there and what is happening next. Everyone really seems to like working there and is glad you chose their practice.

Nov 16, 2018

Dr. Nilsen is awesome, friendly and thorough; staff is great too.

Nov 16, 2018

Office is very friendly and efficient. I got there a half hour early and was taken right away, talk about fast service !

Nov 14, 2018

This was my husband's and my first time coming to Nelson Eye Care. It was one of our best experience. The staff is AWESOME! Helpful caring and just plain wonderful. I will be telling all my friends who need an eye Dr. to come here.

Nov 12, 2018

The associates were very friendly and really helpful and the doctor

Nov 12, 2018

I found every member of staff I came in contact with excellent. Also everyone was very helpful,kind and polite.

Nov 11, 2018

Totally satisfied with Dr Nilsen and all staff. Everyone was courteous and competent.

Nov 9, 2018

I arrived 15 minutes early for my appointment as instructed. It took less than 5 minutes to get checked in (as a brand new patient)! I expected to wait a little bit, but someone was waiting on me to get checked in and immediately took me back. The exam was quick and easy. Dr. Stacy took his time and made sure I had no questions about anything when I left. He listened to my concerns with my current glasses and instructed the staff member who assisted me with finding glasses to be sure we found a pair that were comfortable and fit correctly. All of my insurance information was pulled while I was looking at the glasses so that I knew exactly what I was working with. I was not pressured into buying the most expensive pair and, in fact, we ruled out the most expensive pair first as they didn't look great on. I was in and out in under an hour! I am really pleased and i'm excited to have found my new eye doctor!

Nov 7, 2018

This is my second annual eye exam and I have to say the office is absolutely amazing. Anytime I hear someone say they are looking for a eye doctor I don't hesitate to suggest this practice.

Nov 6, 2018

Great got needed care and 2 valuable glasses. Would recommend Nilsen's. Good service. Very professional. Will use them in the future.

Nov 5, 2018

Dr. Nilsen is Awesome. I love her professionalism and energetic attitude. Bobby is a sweetheart at the front desk. Her smile makes you smile.

Nov 5, 2018

Prompt and professional service.

Nov 5, 2018

I've been going to Nilsen Eye Care for nearly 15 years and they are friendly, professional, and helpful. Dr. Eric Nilsen takes the time to talk you, explain eye issues, and explain options. You feel that the staff and doctors care about you as a person.

Nov 5, 2018

Very friendly employees, attention to detail

Nov 5, 2018

Definitely a 5 star. I was very impressed with all of the staff I was in contact with. Every exam was very thorough and explained. Dr. Alexandra Nilsen was great!

Nov 3, 2018

It was a totally satisfying experience.

Nov 3, 2018

All of the staff are very friendly and professional.

Nov 2, 2018

The folks at Nilsen Eye Care are just like the Red Sox....World Champs!

Nov 2, 2018

The best eye dr office I have ever been to in the area. The staff is on point and I am previledge to say I will be going there unless I can’t see any more.

Nov 2, 2018

The staff is always great. The visits are always pleasant.

Oct 31, 2018

It’s rare these days to go to a place of business where everyone seems happy and genuinely cares and wants to help you. I liked the friendliness and upbeat staff and professionalism of the technicians and doctor. Overall just a fantastic experience.

Oct 27, 2018

Love the personable ladies at the front counter. Everyone is always so willing to help and answer questions.

Oct 26, 2018

I highly recommend this practice to anyone. They are extremely friendly, professional and very efficient!

Oct 25, 2018

Great people who take lots of care in what they do.

Oct 25, 2018

I called this place without being a patient (yet) because of some irritation in my eye that I was worried about The lady on the phone was wonderful and seemed genuinely concerned and got me an appointment for the next day in the morning I went to the appointment (funny enough the irritation went away about an hour before my appointment This place makes checking in and setting up quick and easy The appointment was wonderful, they checked the eye and told me what I can do to help prevent it in the future and to call right away if I still have issues I love this place because they took me seriously, were professional and very warm and friendly

Oct 23, 2018

Outstanding as usual. No issues smooth and easy

Oct 22, 2018

Great experience, they took the time, did a very thorough evaluation. Staff were all very friendly and went out of their way to assist. It was my first visit and Nilsen will be my family's choice for eye care in the future. Well done.

Oct 22, 2018

Definitely top notch service and care!

Oct 22, 2018

You all are great why do I need to say anything more about this the first four words says it all

Oct 21, 2018

Always been friendly and helpfully everytime I've come in

Oct 19, 2018

My family's eye health is in great hands here.

Oct 18, 2018

Very nice and friendly. Didn't even have a chance to sit down before they were for me.

Oct 18, 2018

This team always strives to accommodate our needs and schedules

Oct 13, 2018

Great docs and staff! Friendly, efficient with excellent service.

Oct 13, 2018

Dr. Nilsen and his staff are super helpful and friendly. I trust them with my eyes and my children's eyes. I highly recommend them.

Oct 8, 2018

Dr. Nilsen and the staff of Nilsen eye Care are always welcoming, friendly and peofessional

Oct 8, 2018

Thorough exam, very busy, did not appreciate being ushered into eyewear area when I indicated I would be shipping around first nor having an appointment orescheduled for next year.

Oct 8, 2018

Alexandra is very professional and keeps the customer informed regarding their optical health and what practices are needed to enhance eye care.

Oct 7, 2018

Great professional & personal care. We have had Dr Eric as our sole doctor for over 15 years. Never disappointed. He's keeping a good watch over our family's eyes. We have full confidence in him.

Oct 6, 2018

Got me in and out quickly, Dr. Was thorough. I'd recommend this center.

Oct 5, 2018

I have most often been taken in on time. Rarely is there any wait. I am in/out. Examinations are thorough and explained.

Oct 5, 2018

The staff is amazing; I have been fitted for contacts that work perfectly. My glasses are always well made and durable. If I have any issues or concerns, they are always dealt with. I never have an issue here. Thank you!

Oct 5, 2018

Dr. A. Nilsen is the best doctor a patient could ask for. Her bedside manner, knowledge and caring spirit make her the best in my book.

Oct 4, 2018

Overall I rated the office very good. It is not higher due to the Front desk Personnel was discussing other patients information and making negative comments about them in front of other patients. What did they say about me when I left?

Oct 4, 2018

LOVED my first time experience with them. Every staff member I came in contact with welcomed me. They had me back before I could even sit down. I didn't have to wait any amount of time to see the doctor. It was a very good experience.

Oct 4, 2018

What a wonderful experience. Everyone was kind and attentive. They scheduled my appointment the same day and the doctors and staff were thorough and interested in my concerns. I was also pleased to know that they offer optical service as well. Pricing and selection was top notch and I felt the quality of the products offered , especially lens crafting, is superior to the big chains. Overall, I'm very pleased with Nielsen Eye Care

Oct 3, 2018

My wife and I started using Nilsen Eye Care many years ago. We had a very positive experience then and that continues to this day. The staff and doctors are very personable and customer oriented. On the very rare occasions I have had an issue with glasses purchased through Nilsen, they have bent over backwards to ensure I have been happy with my purchase. I highly recommend them.

Oct 1, 2018

Friendly, helpful, professional, knowledgeable, affordable

Oct 1, 2018

Techs were great, Dr. Stacy was very attentive and answered all my questions. He suggested a new contact brand since mine were drying my eyes out and so far so good.

Sep 29, 2018

I always want the best possible and have found that and trust the work done.

Sep 28, 2018

Great Staff, very helpful and friendly!!

Sep 28, 2018

I had scratched a lens and they ordered a new one for me. When it came in they called and I was quickly in and out. Great service!

Sep 28, 2018

Great staff!!! Excellent service once again

Sep 27, 2018

As a new patient, I appreciated the amount of time all of the staff took with me to learn my health history and previous issues with my eyes. I don't remember ever having such a thorough exam.

Sep 27, 2018

We love the staff. They are so friendly and helpful and do a wonderful job communicating what our options are. They make you feel like they are really looking out for your best interest. It is great!

Sep 26, 2018

Good eye health is something that I do not take for granted, especially at my age (64). When I leave the office after my exam, I feel very confident in the results of the exam and if there was a problem or eye health issue, it would be detected and properly dealt with.

Sep 26, 2018

Thank you to Dr. Craig Perry, Denise, Alycia and Charley for providing great service! I am a new patient, and I had the best experience!

Sep 23, 2018

Amazing service! All the people there were friendly and made me feel like I have known them forever

Sep 15, 2018

Always a pleasure to visit the office. Staff friendly and helpful and welcoming.

Sep 14, 2018

Helpful staff, knowledgeable clinical team and transparent on costs. I’ve never had to wait and am seen at or before my appointment time. They take the time to explain and talk through options.

Sep 12, 2018

From the minute you arrive to when you leave, the friendliness and customer service are excellent. I was especially surprised at the amount of time Dr. Stacy took with me. He was extremely thorough in looking into an issue and then explaining it to me in terms I could understand. Then, Alfred and Patti were super-helpful in frame selection. I have never had such a positive experience with eye care. Every single person I interacted with was friendly and concerned about my comfort...and it wasn't fake friendliness. These people really love what they do where they do it, and it shows.

Sep 11, 2018

Very helpful and friendly staff. I didn’t feel rushed when I asked the doctor questions during my exam.

Sep 10, 2018

Dr. Perry and Michelle were great! Very friendly as usual.

Sep 10, 2018

Always very pleased with Dr. Eric Nilsen's expertise and professionalism. He takes the time to explain topics to my satisfaction. Likewise, the staff is very attentive and skilled. Five stars for everyone!

Sep 7, 2018

Really love coming here !

Sep 7, 2018

It is always a very enjoyable time at the office. I have been coming here for over a decade and I always leave feeling confident that everything was going according to plan. While we grow older we want our eyes to get better or at lease stay the same and my record shows the BEST eye care, IM GETTING BETTER WITH TIME. The best staff ever, and the décor is lovely.

Sep 6, 2018

A very pleasant experience!

Sep 2, 2018

I have been going to Dr Nielsen for a number of years and have always been extremely pleased. Dr Nielsen is very professional but takes time to address all of my questions and concerns. His exams are thorough and tailored to my needs. He is prompt and takes me at the appointment time. His staff is warm friendly helpful and knowledgeable. I would not consider going anywhere else for my optometry needs and highly recommend him.

Sep 1, 2018

Great team professional friendly efficient

Sep 1, 2018

My family has been going to Nilsen Eye care for years. I always get great service and never felt rushed. Everything is explained throughly.

Aug 30, 2018

Great practice. The staff and doctors are wonderful

Aug 29, 2018

Best experience ever. From the time you step foot in the door, to the time you leave, all of the staff are attentive to your every need. It's like a day spa for your eyes.

Aug 29, 2018

Wonderful prompt service !

Aug 27, 2018

Every time I return for an appointment I am greeted most warmly, and sincerely, by the staff members present at the time. Thereafter, I am always privileged to have a professional optometrist of the highest caliber, and warm demeanor, examining my eyes, and surrounding tissues, etc. It is a true privilege to have such wonderful experience whenever needing to return.

Aug 26, 2018

Great folk and very personable

Aug 26, 2018

I love Dr. Eric Nielsen. His assistant Rachel was wonderful.

Aug 25, 2018

Dr. John Stacy is upbeat and dedicated. I had been to three different doctors and had glasses redone multiple times. I had given up about whether I would every be able to read again. One visit to Dr. Stacy and miraculously, my reading vision is great. Thank you for the extra time you spent with me and for solving my vision problem.

Aug 25, 2018

Everyone at Nilsen Eye Care is fantastic. They are friendly and take time to talk to you. I highly recommend them!

Aug 24, 2018

Just remember what it is you want and not to be pressured into something you don't want. Otherwise, I have always had pleasant transactions at Nilsen Eye Care!

Aug 22, 2018

Is a plesure to be attended from theses persons

Aug 18, 2018

The Nilsen’s and staff are always kind and professional to my family. They strive to ensure every individual has a great experience.

Aug 17, 2018

Dr. Nilsen is awesome. I always feel like he listens to all my concerns. I wouldn't go anywhere else.

Aug 16, 2018

Always a very good experience at Nilsen Eye Care. Dr. Eric Nilsen is knowledgeable and thorough and the staff courteous and attentive.

Aug 16, 2018

Everyone was extremely pleasant and helpful going above and beyond to help me.

Aug 16, 2018

As always, I was greeted pleasantly by Charlie and taken back right away by the staff. I was checked in and tested and seen quickly by Dr. Perry. Little or no waiting. Great appointment, great experience!

Aug 15, 2018

Wonderful experience. Everyone was really nice and helpful.

Aug 13, 2018

Prompt service. No waiting. And most importantly, you have the friendliest staff! Everyone is so nice!!!!!

Aug 13, 2018

I have had an excellent and professional experience with every visit, for the many years I have been Dr. Nilsen's patient.

Aug 12, 2018

Everyone is very professional and courteous. We enjoy visiting the practice.

Aug 11, 2018

Very friendly staff I don’t have fourty five words to write on this review sorry

Aug 10, 2018

I give you a 5 star rating for the way you assisted me during my visit.

Aug 10, 2018

Great and knowledgeable people.

Aug 3, 2018

Very professional and prompt.

Aug 3, 2018

Review: "I'm quite impressed with the friendly and professional staff at Nilsen. All of my interaction, whether via phone, email or in person, is very courteous. The medical care is outstanding and my visits seamless." Personal note to staff: Sadly, in spite of my rave review, I will need to cancel my appointment next year as I will live in a completely different part of the Richmond area at that time and will need to find another Optometrist office. Thank you again!

Aug 2, 2018

The customer service can't be beat! From making appointments, to greeting me at the door, helping me with my questions and just providing consistently wonderful eye care, the folks at Nilsen are great.

Aug 2, 2018

Great staff - from check in to check out the appointment was fantastic

Aug 1, 2018

Would give a perfect score, but there is always room for improvement in any business or organization; however, very professional staff, knowledgeable and extremely pleasant.

Aug 1, 2018

Dr Stacy is awesome and so the rest of the staff are nice and knowledgeable! Dr Stacy answered all my questions and unlike several eye doctors I have been to I trust his opinions.

Jul 30, 2018

What a great Eye Care Provider. My partner and I have both been going to Nilsen Eye Care for as long as they have been opened. We had followed them there as we were so impressed with DRs. Eric and Alexandra Nilsen at their former practice. The instill the greatest of confidence through their caring and professional attitude. This same attitude prevails with all of the employees who work there. It is a pleasure to go there and they make you feel like family. Would not consider going anywhere else.

Jul 27, 2018

The staff was extremely friendly and answered every question I had.

Jul 23, 2018

Everyone there is always so nice and courteous! Luv Dr. Nielsen.

Jul 22, 2018

Great first experience! Dr. Nilsen was very attentive, interested in my eye health and history and through. She took time to discuss any issues I was having and provide suggestions and solutions.

Jul 21, 2018

great in every aspect 5 STAR

Jul 19, 2018

Always prompt and cheerful

Jul 17, 2018

Everyone was so nice and seemed genuinely glad to see me back after 4 years. This was the best experience I've ever had for an eye exam. I will definitely be coming back for yearly eye exams.

Jul 16, 2018

I am very happy with Dr Perry and have been for a very long time .... he is always pleasant and never rushes you .... I have told many friends about him and some have come to him .... Everyone in the office is so wonderful to work with ... so friendly

Jul 16, 2018

Greetings was was very good

Jul 16, 2018

The minute I walked through the door I was greeted by friendly staff!!!

Jul 11, 2018

Very caring staff. Everyone is warm and friendly.

Jul 9, 2018

When I visit Nilsen Eyecare it’s like visiting friends. From the moment I walk in the staff is very warm and friendly which creates a very welcoming environment. Dr. Eric Nilsen is all about the business of taking care of your eye health but he is also very personable and always takes time to talk about my everyday life and family. He is definitely a five star doctor!

Jul 6, 2018

Great customer service and professional care. Will be back next year for check up.

Jul 5, 2018

Doctors and staff were very friendly and knowledgeable.

Jun 30, 2018

The best eye care and eyewear spot in town. An incredibly knowledgeable staff. Fast, friendly and experts at their craft!

Jun 29, 2018

Very knowledgeable staff and extremely nice!

Jun 28, 2018

I drive an hour and a half to come here. Worth every minute.

Jun 28, 2018

Always outstanding experience!!

Jun 28, 2018

Everyone is so friendly and accommodating. I love coming here!

Jun 27, 2018

Staff is courteous, pleasant, and professional.

Jun 23, 2018

Always a joy. Good docs, good staff, great selection of product

Jun 23, 2018

Curs serv outstanding everyone is very helpful and caring.

Jun 22, 2018

I highly recommend Nilsen Eye Care. The staff is very helpful and pleasant. My appointment was quick and efficient, and my eye care benefits were clearly explained to me.

Jun 22, 2018

Knowledgeable principal and staff focus relentlessly on client understanding and needs.

Jun 21, 2018

Dr. Perry & his staff are great! Friendly, professional and always a pleasure to visit the office.

Jun 20, 2018

Great service! I love that you have evening and weekend hours. All of the staff is wonderful!

Jun 14, 2018

It's like coming home to family

Jun 12, 2018

Always professional. Excellent eye-care with doctors and staff well educated in the field. I'm confident I'm getting great eye care when I go to Nilsen Eye Care.

Jun 12, 2018

The staff were very friendly, the technician and Dr Perry were very thorough, knowledgeable and professional.

Jun 9, 2018

Been going here for years. Made my appt for this year at last years, but I needed to reschedule. I called and gave all of my new insurance info. Arrived at my appt and the didn't have ne down or any of my insurance info! Thankfully Charley is a miracle worker and got me in! This is the first time in 15 years anything like this has happen and it was remedied quickly and calmly.

Jun 8, 2018

Awesome service. Wonderful experience. Friendly and professional!

Jun 6, 2018

Love Dr. Eric Nilsen. Takes the time to address concerns and offers suggestions. His staff is also great!

Jun 4, 2018

It was a great experience! everyone was so friendly and helpful! Cara Barbare did my testing and she was awesome!

Jun 4, 2018

Very friendly doctors and staff. Appointments on Saturday. Very efficient. I was there for no more than an hour.

Jun 4, 2018

Always a great experience! The staff is so nice and I always feel like they are taking the best care of me.

Jun 2, 2018

Very friendly and welcoming staff

May 28, 2018

This year I saw Dr. Stacy for my annual eye exam and contact lens fitting and I had the best appointment in comparison to the past 4 or 5 years going there! I highly recommend him and plan to start seeing him at Nilsen Eye! His assistant also was very nice, answered all my questions, and explained things to me very well. Dr. Stacy also took his time with me, answered all of my questions in detail and ensured I had everything I needed before leaving. Most importantly he and his staff did not make me feel pressured to buy my contacts and new prescription lens and/or frames in their office and respected my decision to shop around. Thank you so much Dr. Stacy and his staff!

May 26, 2018

Excellent service from the time I checked in to the time I left. I was taken on time and received a thorough exam. Dr. Stacy quickly realized I had a serious issue with which he took the time to explain and make an appropriate referral. I highly recommend this practice!

May 25, 2018

It was my first visit and everyone was very friendly, caring and took the time to explain the process and answer any question I had.

May 23, 2018

Appointment was on time, pleasant, comfortable, informative and professional. All staff are friendly and pleasant. Doctor is excellent.

May 23, 2018

Well run doctor's office. Very friendly and receptive.

May 21, 2018

Very through.... Explained each step of the process Even cleaned and fixed my current glasses

May 18, 2018

The reception team was wonderful. Very friendly and personable. The fact that I received an escort to the waiting area and was offered coffee and tea was a nice bonus. Dr. Stacy was great. He explained everything and offered many options for vision management. The optical team was very helpful and personable as well. The environment was welcoming, clean and current. They had a good selection of designer frames.I have already recommended you to two colleagues and will be making appointments for my children and my husband within the week.

May 17, 2018

Dr. Nilsen has been my eye doctor for over 10 years. He is both professional and friendly. His staff is well trained in various positions and works hard to meet all of my needs.

May 12, 2018

I had an emergency with my eye swelling. The team worked to get me in quickly.

May 9, 2018

I was promptly seen by the staff; and one of my photos was redone to make certain that what was being seen and evaluated was correct.

May 9, 2018

I arrived super early right before their lunch break and I was seen with no wait, though I was prepared to wait an hr. and 15 mins

May 5, 2018

PROFESSIONAL STAFF!!! Very friendly, eveyone smiled. All questions answered. No wait time, the staff were waiting for me.

May 5, 2018

Very thorough exams..very professional. Nice atmosphere. Dr. Nilsen is excellent..I trust her explicitly.

May 3, 2018

Have been going to Dr Eric Nilsen approximately 12 years. Always takes the time to explain everything in detail. Very professional and people oriented all doctors are not.

May 3, 2018

All interaction from the time i walked in door to time i left appointment was professional, courteous, and top-notch.

May 2, 2018

Very good customer service. Nice people. I won’t go anywhere else. No need to prefer a doctor - they are all great.

Apr 30, 2018

Very friendly staff... great overall experience! Very pleased that I was able to make a same-day appointment.

Apr 27, 2018

Dr. Eric Nilsen is great.

Apr 27, 2018

Great office. I used to see Dr.A Nilsen but had to switch to Dr.Stacy because of a scheduling issue and he is just as GREAT as she is. My family members see Dr.Perry and they think he is AWESOME. Great doctors and staff members all the way around. And Alicia at the front desk is super helpful and friendly.

Apr 26, 2018

Had a great experience as usual. Everybody in the office was friendly and helpful. Questions about any step of the visit were encouraged and answered.

Apr 26, 2018

Extremely friendly office staff and very knowledgeable about my condition. i have no problem recommending them to any of my friends.

Apr 25, 2018

Always a warm greeting from the staff upon arrival and within minutes was undergoing the preliminary exam. Dr. Eric Nilsen arrived immediately after the prelims and completed the exam. Have been a patient since this office opened and have found the experience to be consistently excellent. Each member of the staff is polite, professional, and personable. Excellent people and service!

Apr 25, 2018

These guys are fabulous! They take the time to look at all options available for you.

Apr 24, 2018

My first visit with Dr. Perry and I am delighted with results. Having the right prescription for my glasses has made my life so much better. The office environment was professional and the staff were pleasant and helpful. I would highly recommend anyone to Nilsen Eye Care.

Apr 24, 2018

You can not find a more professional and outstanding Eye Doctor as well as the facility and assistants. I always leave the office very pleased and impressed!

Apr 22, 2018

Always a great experience! Very thorough exam. The doctor and staff take the time to make sure your visit is a good one!

Apr 21, 2018

The office has a friendly and comfortable atmosphere. You feel like you’re visiting friends

Apr 21, 2018

The people are very nice alwys pleasnant

Apr 19, 2018

Really nice professional and a great expierience always

Apr 18, 2018

I’ve been a patient with Nilsen eye clinic when they were the doctors for Lens Crafters in Chesterfield Towne Center. I followed them when they opened their own practice. I’ve been seeing Dr. Perry every since. I love everyone there in the office.

Apr 17, 2018

All the staff was very friendly and professional. I felt comfortable that they knew exactly what they were doing. Dr. Eric Nielsen is awesome and really took care of me. I would recommend them for sure!

Apr 14, 2018

Most efficient, courteous and capable staff. Dr. Eric Nilsen is superb.

Apr 13, 2018

The doctor was very helpful, explaining everything and he answered all of my questions to my satisfaction.

Apr 9, 2018

Thank you for taking such good care of me and answering all my questions. Everybody was so polite and professional. I really appreciated it.

Apr 7, 2018

Was able to be seen on the day I called with an eye problem! Thanks for fitting me in - very kind staff and well-run office!

Apr 7, 2018

The Nilsen Eye Service is absolutely the best experience anyone could have. What a group of friendly, efficient professionals who work at the Nilsens Eye Service. Have been going to Dr. Alexandra Nilsen since she and her husband opened the practice. The professionalism is absolutely the best. She detected my cataracts in such a timely fashion; found an issue with the start of my maccular degeneration and through treatment able to prevent it from continuing; and a severe dry eye issue became a non issue with the treatment she recommended. The Opticians who work there are super in finding just the right frames for you and getting them completed in a timely manner. The free adjustments to frames and glasses mean so much. You could not find very professional friendly service in any other business of its kind.

Apr 6, 2018

Most thorough eye exam I have ever had. Conducted by friendly caring staff!

Apr 6, 2018

Very friendly, relaxing office.

Apr 5, 2018

And they were able to see me very quickly afterwards.

Apr 4, 2018

This was my first visit here, and I was very impressed by the attention and treatment I received. It was well beyond my expectation and I would highly recommend to anyone.

Apr 3, 2018

To walk into an office 20 minutes before they close with an emergency and be treated with such welcoming is a true asset to your practice.

Apr 3, 2018

Awesome as always , pleasant experience worth the 30 minute drive

Apr 3, 2018

Everyone is professional and courteous.

Apr 2, 2018

The office staff is friendly and helpful. The doctors and assistants seem to know what they are doing. They make you feel comfortable and try to find out if you have any problems.

Mar 30, 2018

Nilsen Eye Care continues to set the bar for excellence in optometry services. Caring, friendly and expert staff make each visit as good as can be. I’m pleased to have my elderly parents under their care, too.

Mar 30, 2018

Dr. Alexandra Nilsen, along with her entire staff, take great care of us. I've been a patient for about 12 years, and have been nothing but pleased with the care and service of this practice. Highly recommend!

Mar 30, 2018

You all are wonderful!!! So professional and kind. I thoroughly enjoyed my visit! You all are the best!

Mar 29, 2018

Great service and friendly staff.

Mar 28, 2018

Great service. Understandable feedback.

Mar 28, 2018

The entire staff from when I walked through the doors to when I left were friendly, attentive, and efficient. We are new residents to the area and I’m so happy I was able to get a same-day appointment. I’m going to have my husband come here as well.

Mar 28, 2018

The most happy place. Great people and good price

Mar 27, 2018

This business is very efficient and staffed with professionals, all of whom are kind, courteous and helpful.

Mar 27, 2018

I was very pleased with my first visit. There was no waiting, very friendly staff and I liked Dr. Stacy very much. I will definitely recommend to friends.

Mar 24, 2018

Enjoyed my visit, very prompt and professional staff. Thank you so much.

Mar 23, 2018

Dr. A. Nilsen is wonderful. She explains each step and makes me comfortable. She is as knowledgeable as she is competent. The eyeglasses are expensive but there is a small section that insurance will usually cover.

Mar 23, 2018

Great team, warm and friendly, and doc Perry is both knowledgeable and approachable!

Mar 23, 2018

Friendly staff. Professional services provided in a caring, interactive, and conscientious manner.

Mar 22, 2018

If you don't enjoy going to your eye care doctor, you should head over to Nilsen Eye Care. These people are wonderful! Dr. Nilsen is very thorough and personable and she never rushes through an examination. The staff is friendly, helpful and welcomes you in from a snow storm by offering a cup of coffee. What a pleasant experience!

Mar 22, 2018

Great service, fast, approachable and friendly staff

Mar 22, 2018

Reception staff very pleasant and helpful; assistant that did the initial exam very pleasant and professional. The eye technician was fantastic with getting my glasses ordered. The eye doctor was a really bad guy (just kidding).

Mar 22, 2018

Y’all were absolutely amazing, friendly, and kind. Loved the service and the doctor.

Mar 21, 2018

Dr. Nilsen was extremely thorough and took a lot of time explaining and answering my questions. I would definitely her and her husband to everyone. My husband, grandson and granddaughter also go to them and I know they will be well taken care of.

Mar 20, 2018

Both professional and personal staff. Highly recommend.

Mar 16, 2018

Everyone at the practice is friendly and helpful.

Mar 15, 2018

My wife and I have been going to y’all for years very happy with everyone in your practice everyone does a excellent job.

Mar 15, 2018

I was very pleased with the care I received at Nilsen Eye Care. The staff was extremely friendly and the appointment went very smoothly.

Mar 15, 2018

What a great experience. in by 10:30, out by 11:15 with the exact contacts for which their prescription called. very nice people!

Mar 14, 2018

The service Arby’s nilsen rye care was Fast, efficient and pleasant. Everybody was so nice, the doctor was friendly and my visit was great! The offer so many great frames and helped me with options for contact lenses as well!

Mar 13, 2018

Amazing service, wonderful staff. Been going there forever and would not switch!!

Mar 11, 2018

The environment and personnel really presented total professionalism. I also thanked the medical assistants for their patience.

Mar 9, 2018

Everyone was punctional, informative and easy with which to work! AND I love my first-time prescription glasses!

Mar 8, 2018

From the moment I walked in the door to the moment I left I was greeted, escorted, and cared for by genuinely nice people. You can tell the staff really do like working in this atmosphere. The level of care I received and competency of all those doing examinations and reviewing examinations was outstanding. No question was left unanswered and I did not feel that they were rushing to get to the next patient, in the slightest. I can't say enough good things about my first visit there.

Mar 8, 2018

I was very satisfied with the friendliness and courteousness of the staff. My wait time was less than five minutes. As the eye examination progressed,I was informed about every phase of the eye tests. I would highly recommend Nilsen Eye Care to anyone.

Mar 8, 2018

Everyone is so nice and polite.

Mar 7, 2018

A Wonderful experience. The staff are super friendly & a pleasure to deal with. Would highly recommend!

Mar 7, 2018

Prompt and very pleasant service.

Mar 7, 2018

Everyone at Nilsen is so terrific to work with! I look forward to my appointments ( not my usual attitude when going to a Dr’s office). They are professional and “patient friendly”. Wouldn’t go anywhere else!

Mar 6, 2018

It's always been wonderful visiting Nilsen Eye Care! Everyone in this practice are polite, friendly, understanding & wonderful. They explain everything that's going to happen while you're being examined & put you at ease instantly! Choosing the proper glasses is not an easy task but I was shown quite a few pairs of glasses and found the perfect pair for me! I would never go to any other Eye Care place!!

Mar 5, 2018

Very pleased fast service.

Mar 4, 2018

From a rating of one to five, your office was a five

Mar 4, 2018

Dr. Perry and all the staff are very nice and easy to do business with

Mar 3, 2018

The Nilsen practice has a culture of patient partnership and medical excellence. Friendly, helpful, interested and caring. Very refreshing experience!

Mar 2, 2018

This was my first visit and I was very pleased!! I called Tuesday looking for an appt this week and I was able to get an appt on Thursday.

Mar 2, 2018

Dr A.Neilsen was amazing and informative! Alfred was very helpful in assisting me choose my glasses! Great team!!

Mar 2, 2018

Good for the eyes, good for the heart and great for the expertise.

Mar 2, 2018

Always a great experience!

Mar 1, 2018

Always enjoy your friendly and professional staff.

Mar 1, 2018

i always have a very pleasant experience at this office. All of the staff members are great and i love Dr. Alexandra Nelsen. She is very patient and explains everything to me in terms I can understand. Checking in and checking out is always quick and easy.

Mar 1, 2018

Excellent professionalism and friendly doctors and staff!

Mar 1, 2018

I have been coming to Dr MRS Nilsen for over 12 years . Best doctor , best facility , modern equipment .

Feb 28, 2018

I came in for my regular eye exam when leaving turned into a medical specialist appointment. instead of my $10.00 co pay it was $50.00 co pay which i was not expecting to pay. I will not be coming back never and will let my other friends know that come there as well. I have call Cigna to dispute the exam I hope you do not get paid as well. the desk staff tried to tell me i came in for a medical issue not I did not my exam is every year the same time for years. The desk staff was shown my vision card as well and when I started to look at glasses I was told by the staff i did not have insurance which was wrong. I will put it out there on social media as well how I was treated on Monday the 26th.

Feb 28, 2018

Nilsen Eye Care is truly an awesome place. Every single person is kind, attentive, and professional. I have referred many friends to this office. Thank you for providing excellent service.

Feb 26, 2018

My visit at the office was very good. The staff is always so helpful and very pleasant.

Feb 26, 2018

Very kind and efficient staff at Nilsen. Always very gracious!

Feb 26, 2018

I have loved this team since they were at the mall. Great people and now my co-worker loves them too!

Feb 23, 2018

Wonderful people, great experience, two of my children and I had appointments at the same time they were very understanding of how children are and very accommodating everyone was nice even with us being the last appointments of the day and it being late. Never had a bad experience here love them all.

Feb 22, 2018

I felt like royalty and not just a file number. Thank you ALL.

Feb 21, 2018

All of the staff are so friendly and helpful! Everything runs so smoothly!

Feb 20, 2018

Always feel appreciated from the front check in, eye exam and glasses selection.

Feb 16, 2018

I was warmly greeted when I entered the building. Dr. Perry took his time when examining my eyes so I did not feel rushed.

Feb 16, 2018

Highly recommend Nilsen Eye Care to everyone. Every single person there is fantastic and always very friendly.

Feb 15, 2018

Excellent in every way. Wouldn’t trust my eyes to anyone else.

Feb 15, 2018

Had a wonderful experience yesterday. Dr. Stacy was great to work with and Candice was extremely pleasant and helpful. Also enjoyed working with Patti on pricing for new glasses! I have already recommended your practice to a friend.

Feb 15, 2018

Excellent professional service and "bedside" manor by all.Well staffed and knowledgeable. Comfortable surroundings and modern equipment. Very organized and thorough exams.

Feb 14, 2018

Been with them for years. Staff is great. Very well organized and they care about their patients.

Feb 13, 2018

Nielsen eye Care is just a nice place. They seem to try care about their patients. It has the feel of a local small town place. They are thorough and thoughtful.

Feb 13, 2018

I was disappointed that i was not informed of a $25 "training fee" for contacts. Especially when i inquired about the exam co-pay and how much the difference would be opposed to the regular exam for glasses. It was for my daughter and I was even asked if this was her first time ever being fitted for contacts.

Feb 13, 2018

Excellent care and service from entire staff- very accommodating to client needs

Feb 12, 2018

Friendly and very thorough

Feb 12, 2018

Always on time which I love and everyone is always cheerful and nice.

Feb 10, 2018

Very professional, courteous, and thorough. Would definitely recommend!

Feb 9, 2018

Originally called to see if they could squeeze me in for an eye infection.. never been a patient there but they were able to get me in within an hour! Then made an appointment for my regular eye exam. Great staff!!

Feb 9, 2018

Wonderful staff, love them!

Feb 9, 2018

Enjoyed working with Dr. Perry, and Patti is an awesome Optician. She worked with my budget and insurance to find me prescription sunglasses that i could afford. Very professional staff!

Feb 9, 2018

Excellent care excellent service all excellent

Feb 8, 2018

I had a wonderful experience.

Feb 7, 2018

Great energy from everyone

Feb 6, 2018

The entire staff is so incredible!!! From the moment you make the appointment it becomes a pleasurable experience. Thanks for everything!!!

Feb 5, 2018

Felt like I was with family

Feb 3, 2018

Dr. Eric Nilsen has taken care of me and my vision needs for a quarter century, and there are three basic reasons for this: honest and sincere care for the customer patient, great willingness to learn, listen, communicate and share, and a wonderful personality that rubs off to staff and customers alike.

Feb 3, 2018

Friendly, helpful optometrist who was genuinely interested in answering my questions. Staff even helped me get the best deal by comparing my insurance benefit to their in-house discount. An all-around great experience!

Feb 3, 2018

The atmosphere is always friendly and welcoming when I visit Nilsen Eye Care. I receive professional, as well as personal care, during my visits. I have full confidence in Dr. Perry and the staff of Nilsen Eye Care. I am fortunate to have the Nilsen team working for me in their ongoing efforts to keep my eye health 20/20.

Feb 2, 2018

Every aspect of my (first) visit was absolutely amazing! Each person I encountered was kind, patient and professional. Dr. Stacy was thorough and efficient. Thanks guys!

Feb 2, 2018

Fantastic folks friendly, accommodating and make use of on-line reminders and other communications. Supportive and for myself their location could not be more convenient.

Feb 1, 2018

This is an extremely well-run, efficient and talented staff of medical professionals. With the cleanliness of the offices and exam rooms and the knowledgeable, competent and friendly staff any visit to this practice is always a pleasure!

Feb 1, 2018

Always good to see everyone - they are so friendly, helpful and customer service is great. Patti was particularly patient with me yesterday as I tried to select a new frame for my much needed glasses. She was very helpful and took care of all my questions and needs.

Jan 31, 2018

Friendly and knowledgeable staff. Cheerful greeting, usually a short wait then a focused multi-step assessment, and a thorough exam (with explanations of procedures if you desire). Location is excellent for access. Facility is well lighted, fresh, clean, and open. Quality materials (frames) in a variety of styles and price. My wife and I go here. I recommend Nilsen Eye Care to my friends and associates.

Jan 31, 2018

Always a pleasant experience for your expert service and advice on annual eye exams. Keep up the good work for an optimal 2018 and good health for our future. Many thanks,Troy

Jan 31, 2018

Appointment was at 3:00. I was asked to show up :15 early. Dr came in the room after 3:45. I know they are busy but seriously? 45 mins? 1 person in that time came in to say he would be there soon. I could have been looking at glasses. Nope just sat in a room. As well no one seemed to think that was out of the ordinary. When I mentioned it, I was asked if I was in a hurry.

Jan 30, 2018

They were so helpful and courteous, they saw me earlier than my appointment time since I got there about a half hour early. They move quickly and efficiently and I was out with new contacts ordered

Jan 29, 2018

Wonderful courteous efficient.

Jan 28, 2018

very professional and thorough

Jan 27, 2018

Very friendly, clean, and welcoming environment. Friendly and professional from the front desk staff to the assistant, doctor, and optician.

Jan 27, 2018

Everyone is always so warm and friendly in that office. Helpful also

Jan 26, 2018

One of the best experiences I have had at a doctors office. Everyone was so nice and welcoming.

Jan 26, 2018

Everyone is very professional, helpful and friendly.

Jan 25, 2018

Everyone was great as always

Jan 25, 2018

Nice staff, the out of pocket was slightly higher than I was quoted.

Jan 24, 2018

I see Alexandra Nilsen. She is very thorough and patient with the problems I have with my eyes.

Jan 24, 2018

Great customer service people there

Jan 24, 2018

I've had to wear glasses or contacts for more than 40 years. I actually enjoying going to the eye doctor since I found Nilsen. Fabulous care of clients, from support staff to doctors.

Jan 24, 2018

very friendly and efficient

Jan 23, 2018

Great service. The intake process is smooth and personalized there wasn't a long wait. Helpful staff who provide honest feedback with frame selection process - but not pushy. Overall pleasant and efficient experience.

Jan 22, 2018

Excellent service from A– Z!

Jan 20, 2018

always well cared for their

Jan 19, 2018

Dr Alexandra Nilsen is amazing. Very thorough, caring, engaged, etc!

Jan 19, 2018

Loved Dr. Stacy. Very nice and very patience. He really made me feel like I was his priority. His assistant was awesome as well.

Jan 18, 2018

Great service, friendly staff and the best prescription I've ever had! Awesome place!

Jan 17, 2018

My appointment went very well everyone there was very attentive and quite pleasant and helpful I would recommend Nielsen eye care to everyone

Jan 17, 2018

I was extremely happy with the service I received. Got my glasses while I was there! They rushed the prescription as I was going to be out of town (basic glasses). Everyone is extremely friendly and attentive.

Jan 16, 2018

was almost immediately taken to an exam room which was a surprise since the office was packed with people. nurse (?) was attentive and thorough. Dr Perry spent a lot of time checking out my issue.

Jan 15, 2018