Nilsen Eye Care
see the difference caring makes
3798
Reviews
Address:
601 N. Courthouse Road
Richmond
,
Virginia
23236
View Map
Phone:
804-858-2020
Hours:
Mon 9-5:30, Tues 10-7, Wed 9-5:30, Thurs 9-5:30, Fri 9-5:30, Alternating Sat 8:30-3:30
Website:
Reviews
Everyone was very nice, friendly and completed ... — Jane J.
Everyone was very nice, friendly and completed all the steps I needed to get my eye exam. Also very helpful with helping me pick out some glasses.
Sep 29, 2023
Dr. Vaughn and the staff were all best in class... — John H.
Dr. Vaughn and the staff were all best in class. Very welcoming office atmosphere, evaluation steps explained clearly for truly outstanding experience. I look forward to enjoying the new glasses too.
Sep 29, 2023
Highly Professional Care and service — William P.
Could not be more pleased with the professional care and service rendered at this office. I have been a patient of Nilsen Eye Care for at least 20 years and would not dream of changing to another service.
Sep 28, 2023
We love this practice. Everyone is so helpful a... — Alexis R.
We love this practice. Everyone is so helpful and friendly.
Sep 27, 2023
— Marvet H.
In today's world, where it's challenging to find trustworthy and high-quality service providers, Nilsen Eye Care stands out. I would, without a hint of doubt, recommend them to any friend or colleague in need of their services. Their reputation is well-deserved, and I'm confident others will have a similar positive experience.
Sep 25, 2023
— Florence B.
My husband and I have been seeing Dr Nilsen for a long time. We were right down the street from his practice now we are a hour away and we will continue to drive that hour because we like him and all his staff that much.
Sep 23, 2023
Service was great. Staff were friendly and hel... — David B.
Service was great. Staff were friendly and helpful.
Sep 23, 2023
The nielsen staff have always gone above and be... — Dianne H.
The nielsen staff have always gone above and beyond with their customer service. I appreciate their attentiveness to my needs and interests. Everyone is so friendly and willing to give the time I need and assistance when trying to select new glasses.
Sep 23, 2023
Seamless visit fromStart to finish everytime — Allison L.
Seamless visit from Start to finish everytime
Sep 22, 2023
Everybody there is very friendly and knowledgea... — Daniel C.
Everybody there is very friendly and knowledgeable about all things eye related! I am always happy with the level of service every time I visit!
Sep 21, 2023
— Randall S.
Everybody was very thorough and efficient. I felt like everything was done in a timely matter and nothing was missed
Sep 21, 2023
Nice place. Good friendly and helpful staff. — Christopher P.
Nice place. Good friendly and helpful staff.
Sep 18, 2023
Dr. Kellerman saw me the same day as my emergency! — Jayney A.
Dr. Kellerman was great to work me in the same day I had my emergency. Out of the blue I had blurry vision. I couldn’t see clearly for 5 mins or so. Peace of mind to have been seen the same day & diagnosed. Thank you!
Sep 17, 2023
Courteous and professional service. I was give... — Robert U.
Courteous and professional service. I was given a very thorough eye exam. Dr. Perry was great and answered all my questions.
Sep 16, 2023
Staff if friendly, professional and Dr. Eric Ne... — Jean D.
Staff if friendly, professional and Dr. Eric Neilsen is terrific. He covers all the bases and is very patient.
Sep 16, 2023
Wonderful customer service! I called with a con... — Heather F.
Wonderful customer service! I called with a concern and a hope to secure an appointment quickly and was given a same day appointment. The staff and doctor provided me with peace of mind. Thank you!
Sep 16, 2023
Dr. Perry as always is top notch. So were the t... — Erika P.
Dr. Perry as always is top notch. So were the technicians and desk workers. Great representatives for your company. Your attitude regarding the wearing of masks is not to my liking. For the second time I have not received my prescription copy at checkout. Please mail it to me via the postal service. Thank you. Erika Pacelli
Sep 15, 2023
Staff was very helpful and got me in very quick... — William E.
Staff was very helpful and got me in very quickly due to object in My eyes
Sep 14, 2023
Dr Perry was so tentative to my eye problem and... — Annie R.
Dr Perry was so tentative to my eye problem and explained to me very well what was best to help my eyesight that itself was a comfort. I highly recommend NIELSEN EYE CARE ITS THE BEST.I CAN ONLY SAY THAT FROM MY OWN EXPERIENCE.
Sep 14, 2023
friendly, professional knowledgeable staff. Dr... — Michelle W.
friendly, professional knowledgeable staff. Dr. Eric is kind and great medical professional with compassionate and humor.
Sep 14, 2023
Denise was grumpy and sold me on a retinal pict... — Wyatt P.
Denise was grumpy and sold me on a retinal picture that the doctor did not even review with me until I asked as the doctor was walking out the door. Wait times were good but it was very rushed.
Sep 13, 2023
Friendly Dr and staff. Been a patient here for ... — Robert D.
Friendly Dr and staff. Been a patient here for years, even after moving 45 minutes away. Optical staff is very thorough, particularly when figuring out use of benefits options.
Sep 11, 2023
— Pamela P.
Good service when open. Their website, though, claim they are open when they are not.
Sep 9, 2023
Organized well oiled machine! Everyone knows t... — Janet P.
Organized well oiled machine! Everyone knows their job and performs it promptly and professionally. Knowledgeable and friendly staff at all levels. Best in the business as far as I am concerned!
Sep 8, 2023
Everyone was very friendly and professional and... — Melanie B.
Everyone was very friendly and professional and Dr. Nielsen was very thorough.
Sep 8, 2023
Excellent service and very friendly personnel. ... — Kathryne P.
Excellent service and very friendly personnel. I have been a patient with Dr. Eric Nielson from the beginning, when he was in the CTC Mall. My only complaint that the complex is very large now, very busy. I prefer the slower pace and less patrons back in the day of his business, about 7 years ago.
Sep 7, 2023
Technicians were polite and professional — Emily C.
Technicians were polite and professional
Sep 7, 2023
Nilsen really does care. Every time I have been... — Parker R.
Nilsen really does care. Every time I have been in the office they have gone above and beyond getting to know me and remember me each time I come in. They care about my input rather than just feeding me information. I recommend Nilsen every day of the week.
Sep 7, 2023
No wait. Team was professional and kind. — Elaine B.
No wait. The team was professional and kind.
Sep 7, 2023
The entire staff was kind, quick and efficient.... — Ish Maelle R.
The entire staff was kind, quick and efficient.
Sep 5, 2023
Friendly staff, skilled clinicians, clean envir... — Nadia K.
Friendly staff, skilled clinicians, clean environment, and great service. I always enjoy coming to Nilsen.
Sep 5, 2023
Nilsen Eye Care team is top notch!! — Adrienne R.
The team at Nilsen Eye Care are exceptional! Knowledgeable, friendly, thorough and thoughtful.
Sep 1, 2023
— Daniel N.
Friendly and competent staff. I've had nothing but positive experiences here!
Sep 1, 2023
Great experience at Nilsen Eye Care — Frank G.
I was able to make an appointment quickly and easily, The staff are always easy to deal with and are kind and courteous. Dr Nielsen is thorough.
Aug 31, 2023
Reorder of glasses after a fall — Helen L.
As usual everyone at Nilsen Eye Care treated me with respect and if I was there only patient. Professional, kind and caring, very nice to work with. I won’t be changing companies. I have gone to them when they first opened.
Aug 31, 2023
You all were very nice and professional — William T.
You all were very nice and professional
Aug 29, 2023
Very friendly staff and efficient. Opportunity ... — Shannon S.
Very friendly staff and efficient. Opportunity to improve the check-out process to reduce the amount of time.
Aug 28, 2023
Very easy to talk with all of your staff. I alw... — Virginia D.
Very easy to talk with all of your staff. I always leave feeling as if I have all the information I need and I have what I need for another year.
Aug 28, 2023
Dr Stacey is great!! I've been coming here for ... — Cynthia T.
Dr Stacey is great!! I've been coming here for years! Wouldn't go anywhere else!
Aug 25, 2023
Wonderful care — Diane B.
Love Nilsen Eye Care. I have been a patient for years. The staff is caring and patient and they are all very knowledgeable.
Aug 24, 2023
Great appointment! My daughter Becky has Down ... — Rebecca O.
Great appointment! My daughter Becky has Down Syndrome and wanted to handle this appointment without me in the examining room. Dr. Stacey saw her only for a few minutes because Bailey had already done an excellent job as the technician. Bailey even got my daughter for the very first time (following several previous yearly check-ups) to tolerate the eye-puff glaucoma check -- no small feat indeed! Every other aspect of the appointment was fine. Having understanding and patient doctor and technician are extremely important to our family, and that's why we keep our daughter going to Nilsen Eye Care.
Aug 24, 2023
Very friendly positive staff and on time appoin... — Anita M.
Very friendly positive staff and on time appointments Seems employees have been guided well in customer service and I appreciate their friendliness and prompt service
Aug 23, 2023
Best Eye Care in Richmond — Kathryn B.
My entire family has had their eye care with the Nilsen Eye Carae practice. During my eye exams, extraordinary patience is consistently demonstrated to ensure accuracy of prescription and to assess for any eye related issues. They offer a wide array of frames, which is important as I need more petite frames. The customer service is exemplary.
Aug 20, 2023
The professional service combined with the frie... — Doreen W.
The professional service combined with the friendliness, comfort and ease is unbeatable!
Aug 19, 2023
Dr. Perry, Bailey, and Grace provided excellent... — Richard L.
Dr. Perry, Bailey, and Grace provided excellent professional service. All three were very pleasant and caring.
Aug 18, 2023
Very timely...professional...pleasant...knowled... — Shawn W.
Very timely...professional...pleasant...knowledgeable and very stylish frames!
Aug 18, 2023
Like family! Attention to detail. — Malcolm T.
Like family! Attention to detail. Invite questions and fully explains assessments.
Aug 17, 2023
Actually look forward to my appointments…... — Martha A.
I always feel like I am a valued patient, and I’m treated with kindness and respect. Dr. Perry takes the time to explain all the tests and the results. Before coming to Nelson eyecare, I would put off a doctor appointments, but not anymore!
Aug 17, 2023
Dr. Nielsen is great and truly cares about your... — Lekesha J.
Dr. Nielsen is great and truly cares about your eye health! Always professional, friendly, and great at explaining everything. All the staff is friendly and helpful.
Aug 17, 2023
Always a great experience at Nilsen. — Charolette M.
Always a great experience at Nilsen. The staff in every department are so friendly and helpful.
Aug 16, 2023
As usual, on time, little wait time, quick, eff... — William W.
As usual, on time, little wait time, quick, efficient, thorough. Pleasant, dedicated folks.
Aug 14, 2023
Excellent service from the front desk and assis... — Tony L.
Excellent service from the front desk and assistants, as well as my eye doc!
Aug 14, 2023
Eric has always been top notch in his vision ca... — Patricia B.
Eric has always been top notch in his vision care. I would not go there anyone else.
Aug 14, 2023
I have been a patient of Dr. Alexandra Nilsen f... — Christian C.
I have been a patient of Dr. Alexandra Nilsen for over two decades now . I have the most respect and confidence with the doctor ability for our vision care, my late spouse and I have always received from this great practice.
Aug 12, 2023
Your phone staff arranged for an immediate very... — Phyllis B.
Your phone staff arranged for an immediate very urgent appointment with Dr. Kellerman. Some time ago, I understood that Eric was going to arrange a surgical consultation due to loss of sight, cataract lenses protein build up. I tried to initiate follow-up contact several times. Eric responded once with a message that he would address it as soon as he could. That was months ago. Now I am completely blind in my right eye; have no near vision with or without prescription glasses. And I am having a hard time with my far vision in both eyes. Dr. Kellerman set up a consultation for me, right away, with Commonwealth eye care; but Dr. Iuorno hasn't any openings until October. I made an appointment and they kindly put me on a wait list. But, meanwhile, I literally cannot see because I was left to wait such a long time to get the referral for a surgical consultation. Dr. Kellerman and your staff could not be more wonderful and I appreciate their help tremendously. I was and am scared.
Aug 11, 2023
I’m always well taken care of and have good exp... — Faith F.
I’m always well taken care of and have good experiences when I come in! I’ve never had any issues and always am excited when it’s time to get new glasses
Aug 11, 2023
Everyone was so nice and professional. I really... — Asia P.
Everyone was so nice and professional. I really see why my friends and family keep coming here and have been here for years!
Aug 10, 2023
love Dr Perry — Donna W.
I have always been happy with Dr. Perry's work. I feel he takes his time and makes sure everything is good. I would totally recommend him to all my friends and family.
Aug 10, 2023
Amanda was great really liked her. She explaine... — Sandra S.
Amanda was great really liked her. She explained a lot about why one frame would be better for me than another. More than anyone else has ever shown me. I didn’t care how she had to keep going back and forth to the drs new patient which i don’t blame her at all. I think it maybe how y’all have changed on the way you use to do it because I never experienced that ever with y’all.
Aug 10, 2023
Very friendly staff. The staff is very knowledg... — Rex G.
Very friendly staff. The staff is very knowledgeable and can answer any questions.
Aug 9, 2023
$39 credit — Robert C.
I was supposed to get a credit of $39 but haven’t seen it show up. I had a picture taken of my eyes and was told my insurance would cover it. I brought it to the attention of the front desk on July 17. The lady at the front desk said she would talk to her boss. After my appointment, she told me that I would be given the credit. No credit has shown up.
Aug 7, 2023
Great Place — Donna C.
The staff there are the best. They go out of their way to help you.
Aug 7, 2023
Nilsen Eye Care is a great place to go for your... — Ann P.
Nilsen Eye Care is a great place to go for your eye care needs. From exam to eyeglasses they are 100% thorough and caring.
Aug 6, 2023
— Steven H.
Old school service. They are all about helping you and making sure your eyes and vision are the best they can be. Every Doctors office should study their business model and learn how to treat patients with respect and actually try to help them. Don't change a thing, you guys are the best. Thank you.
Aug 4, 2023
Dr Nielsen (lady) is sooo wonderful. The time b... — Janet C.
Dr Nielsen (lady) is sooo wonderful. The time before last they stated they were no longer taking my other insurance I called my insurance lady and changed my insurance. So glad I did. She is very professional and throughly great with my eyes.
Aug 4, 2023
Both Doctors Nilsen are great! — Joanne D.
Dr. Alexandra Nilsen has been my eye doctor for many years, and I think she is wonderful!! This past week, she was unavailable when I had an emergency visit. I met with Dr. Eris Nilsen for the first time. He was terrific as well. These two have a great practice. I can't say enough good things about them!
Aug 4, 2023
Very friendly and helpful, great experience tha... — Ben L.
Very friendly and helpful, great experience thank you
Aug 3, 2023
Dr. Eric is the best! I've seen him for 25 year... — Jaylen E.
Dr. Eric is the best! I've seen him for 25 years now. I feel like we are good friends and he always seeks perfection when it comes to my eyes!
Aug 2, 2023
As always, everyone was very helpful and answer... — Elizabeth B.
As always, everyone was very helpful and answered all of my questions.
Jul 31, 2023
Denise was excellent at putting my daughter at ... — Hannah F.
Denise was excellent at putting my daughter at ease and working with her anxieties.
Jul 30, 2023
Great experience — Rowan N.
Staff was friendly and Connor did a great job helping me find the right lenses.
Jul 29, 2023
All of the people I was in contact with from be... — Manda S.
All of the people I was in contact with from beginning to end were very kind and professional.
Jul 26, 2023
This was a positive experience from start to fi... — Traci D.
This was a positive experience from start to finish!!
Jul 22, 2023
The most knowledgeable doctors and staff anywhe... — Michael B.
The most knowledgeable doctors and staff anywhere. I always get what I need quickly and with a detailed explanation. Never pushy with any products and very helpful with maintaining my current glasses.
Jul 22, 2023
Very Professional Eyecare — James R.
I have been dealing with this practice for many years and I am always greeted courteously and promptly when I enter. The entire staff is knowledgeable and professional. I am convinced these people really care about my wellbeing
Jul 21, 2023
Very efficient, in and out. — Brenda W.
It was a really smooth and fast. They took me right i, did the preliminary tests then taken back to the exam room where Dr Alexandra came in almost behind me, ran me through the procedure and out I went. I have been going to Nilsen eye care for the past 15+ years.
Jul 21, 2023
Emergency visit went great! — William S.
Got an emergency visit scheduled quickly. Was taken care of on time and with care.
Jul 21, 2023
My experiences with Nilsen Eye Care are always ... — Lori H.
My experiences with Nilsen Eye Care are always fantastic. Staff is very friendly. Doctors are extremely efficient, personable and knowledgeable. And best part, I never have to wait! This is always one of the most pleasant medical office visits I experience during the year. AAA+++!
Jul 20, 2023
Great Care, 5 stars for sure — Kathryn H.
professional, clean, nice staff, Dr. Stacey is kind and helpful and knowledgable. Glad he is my doctor.
Jul 19, 2023
Amazing service, staff and treatment. I trust a... — Alicia B.
Amazing service, staff and treatment. I trust and feel really comfortable here.
Jul 17, 2023
Very friendly and helpful staff. Loved that we... — Krista Z.
Very friendly and helpful staff. Loved that we didn't have to wait for our appointment. In and out in 15 minutes for our daughter's appoinment.
Jul 17, 2023
Service was thorough, friendly, & entirely plea... — Glen S.
Service was thorough, friendly, & entirely pleasant.
Jul 15, 2023
Great care and professionalism. Have latest eq... — Moses C.
Great care and professionalism. Have latest equipment to test with and they offer options for additional testing.
Jul 15, 2023
I feel I receive professional service. — Joanne R.
I feel I receive professional service.
Jul 14, 2023
It’s always a pleasure to come in for a visit! ... — Charley W.
It’s always a pleasure to come in for a visit! I was greeted with a friendly smile and the tech was kind and knowledgeable. I can’t say enough good things about Dr. Craig Perry who did my exam and Grace who helped find the perfect glasses for me! Everyone that I came in contact with was lovely!
Jul 13, 2023
I was greeted as soon as I entered the building... — Lisa M.
I was greeted as soon as I entered the building, checked in immediately and taken back for my exam which also was done promptly. Everyone was gracious and pleasant. Its a joy to visit Nilson Eye Care!
Jul 12, 2023
All staff are nice and friendly including the d... — Saba M.
All staff are nice and friendly including the doctors.
Jul 11, 2023
Prompt & on time service for appointment. Conn... — Mark E.
Prompt & on time service for appointment. Connor was patient & offered assistance in choosing frames. Did not feel rushed as he was "present" in the moment.
Jul 8, 2023
Very pleasant and professional. I'm glad I came... — Campbell B.
Very pleasant and professional. I'm glad I came here. Excellent staff.
Jul 8, 2023
Great doctors and associates; the best customer... — Kelsey C.
Great doctors and associates; the best customer service! Welcoming environment! Convent hours and location!
Jul 7, 2023
EVERYONE from the receptionist to the doctor wa... — Amy P.
EVERYONE from the receptionist to the doctor was pleasant and very knowledgeable. I felt very "cared for". I have had few issues with getting used to contact use and each time I was made to feel comfortable and not "stupid"
Jul 6, 2023
Love coming here for my eye health — Christina C.
Always wonderful service, staff is friendly and takes very good care of all patients
Jul 1, 2023
Visit — Jennifer M.
The doctor was very thorough in my exam and took a lot of time to make sure all my questions were answered! The lady that helped fit me for my glasses was patient and very helpful!
Jul 1, 2023
— Candace P.
Grace was very very helpful when I got my new lenses. I got my frames at Nilsen originally and love them and wanted to keep them.
Jun 30, 2023
Professional, caring, willing to assist with ne... — Barbara L.
Professional, caring, willing to assist with needs
Jun 30, 2023
Same day appointment — David J.
I called as a result of a foggy object in my right eye. I fully expect expected to get an appointment in a few days. To my surprise they made arrangements for me to see Dr. Perry in 45 minutes. After a thorough examination, the condition was explained to me in terms I could understand.
Jun 29, 2023
Rebekah. — Teresa P.
Rebekah was so nice to work with. She explained everything and even picked out some frames for me. Nobody has ever done that for me. Very knowledgeable and kind. You can tell she loves helping people.
Jun 28, 2023
staff was great and very helpful in answering a... — Karen H.
staff was great and very helpful in answering all of my questions.
Jun 28, 2023
Love it here! — Jerusha H.
Always a pleasant experience here. Everyone is so nice and accommodating. There is no reason to go anywhere else for me and my family!
Jun 27, 2023
Met my needs and was very informative. Comfor... — Peggy M.
Met my needs and was very informative. Comfortable environment
Jun 24, 2023
They are always friendly and have given excelle... — Newton R.
They are always friendly and have given excellent care.
Jun 24, 2023
Phenomenal Staff — Katelynn C.
Every single person that we encountered was pleasant, courteous and kind.
Jun 23, 2023
Entire staff is very professional. Always on t... — Deborah A.
Entire staff is very professional. Always on time and very thorough
Jun 23, 2023
Great staff. Great doctors. Very professional... — David B.
Great staff. Great doctors. Very professionally run office.
Jun 23, 2023
Highly Satisfied — William P.
My wife and I have been patients of Nilsen Eye Care for approximately 20 years. Professional care is top notch, staff is great and you are always made to feel welcome. Have recommended to family without hesitation.
Jun 23, 2023
I have been coming here for many years. Everyon... — Jo F.
I have been coming here for many years. Everyone is really nice and very professional!! Office is always super clean !!
Jun 23, 2023
Excellent Customer Service. Knowledgeable and f... — Gary W.
Excellent Customer Service. Knowledgeable and friendly staff. Very thorough and professional eye examinations, corrective solutions, and refers if necessary. Some people may feel pressure to be sold extra items is only negative. But not a problem as sales associates will let you decide at a later date.
Jun 22, 2023
Been a loyal patient for many years for a reaso... — Kevin H.
Been a loyal patient for many years for a reason. Great service!
Jun 19, 2023
wait time unacceptable (43 min past my appointm... — Paul H.
wait time unacceptable (43 min past my appointment time and I arrived 15 min prior)
Jun 18, 2023
Everyone was professional, courteous, and frien... — James M.
Everyone was professional, courteous, and friendly.
Jun 17, 2023
The entire staff was welcoming, kind, knowledge... — Aleah P.
The entire staff was welcoming, kind, knowledgeable, and moved us through the process seamlessly.
Jun 17, 2023
— Suzanne C.
It is such a warm environment, where everyone you come into contact feels like family. All the technicians and Dr. Nilsen, go above and beyond to make sure your sight is as best it can be.
Jun 16, 2023
Excellent experience (as always) — David G.
Excellent experience (as always) from the receptionist to the doctor. Docs always take time with the patients and explain everything thoroughly. If you’re looking for an eye doctor, then look no further.
Jun 15, 2023
Employees b very friendly and professional no l... — Donna N.
Employees b very friendly and professional no long wait time excellent service
Jun 15, 2023
The staff was super friendly. — Shannon J.
The staff was super friendly. The doctor and the other staff made me feel comfortable throughout the exam.
Jun 12, 2023
Another excellent visit! — James A.
Whether a scheduled appointment or (as in this case) an urgent need, the staff at Nilsen is efficient, friendly and accommodating. I always feel that they are intent on providing the best eye care and customer experience possible.
Jun 10, 2023
Eye Appointment Experience — Johnny D.
Conner Csr was very Professional and knowledgeable. Disappointed that my Optical Plan and Medicare didn't cover more.
Jun 10, 2023
Nothing but good experiences with this Doctor. — Catherine I.
I’ve been a patient of Dr.Nilsen for a long time. Over the years, I’ve come to appreciate all he and his employees do to make my appointments go smoothly. I’ve never experienced any doctor’s office where I felt so cared for. Everything runs smoothly, everybody is friendly and helpful and Dr. Nilsen himself has been instrumental in helping with some serious eye issues I’ve had. I can’t think of anything negative in any way. I’d say he and his people provide the very best experience anyone could possibly have. I’ve recommended him to all my friends and family and several of us are currently patients of his office.
Jun 9, 2023
Only feedback I have is to not just go and sche... — Alissa M.
Only feedback I have is to not just go and schedule the next annual appointment without asking the patient first. This happens at every appointment - the provider hands me the appointment card with next date/time and I cannot even see the writing due to not having my contact lenses in the for appointment. Would advise the provider to ASK what day/time the patient would like their next appointment to be prior to scheduling.
Jun 9, 2023
— Heidi G.
Everyone in the office is so kind, from the receptionist, to the doctor, to the intern, to the optical shop. Connor was so nice and helpful with helping me pick out my new frames. I could tell he really cared about finding glasses for me that were flattering.
Jun 8, 2023
Best Office Experience — Michael S.
I don’t say this lightly, this was the best experience I’ve ever had at any medical related office. They were so efficient with getting you in and out while providing exactly the service I needed. Two years in a row now for my annual eye exam I’ve walked away thinking “wow that was a pleasant experience, and fast too”
Jun 7, 2023
Efficient and always pleasant! — Savannah M.
The whole team was super efficient, from check in to check out. And the office was super clean as always.
Jun 5, 2023
Everyone is always so friendly. Visit is always... — Jennifer D.
Everyone is always so friendly. Visit is always prompt and professional. My entire family comes here .
Jun 5, 2023
Dr. Alexandra is great! Very knowledgeable and ... — Sarah E.
Dr. Alexandra is great! Very knowledgeable and attentive and kind.
Jun 3, 2023
Both doctor and staff were very professional an... — Shirley L.
Both doctor and staff were very professional and nice.
May 29, 2023
I have recommended Kathy Miles to you all who i... — LeeAnn H.
I have recommended Kathy Miles to you all who is a current patient.
May 29, 2023
Great service and feedback on the diagnosis.... — Faye M.
Great service and feedback on the diagnosis. Nice and pleasant support from staff
May 29, 2023
I generally do not recommend anything to anyone... — Raymond M.
I generally do not recommend anything to anyone unless asked. If asked I would recommend.
May 27, 2023
Nilsen Eyecare is always thorough, thoughtful, ... — Wayne W.
Nilsen Eyecare is always thorough, thoughtful, and kind.
May 26, 2023
This is by far the most efficiently run medical... — Carol B.
This is by far the most efficiently run medical office I have ever been to. All employees are knowledgeable & friendly. I told the doctor that this office is the "chick-fil-A" of doctor offices!
May 24, 2023
Love Nilsen Eye Care — Christa B.
Love Nilsen Eye Care!!! My husband and I have been patients for 10+ years. Everyone always takes such good care of us!
May 24, 2023
Great experience! All staff very pleasant, pati... — Paul M.
Great experience! All staff very pleasant, patient and professional! Recommend wholeheartedly.
May 22, 2023
Excellent service and I love Dr. Alexandra, she... — Sheila S.
Excellent service and I love Dr. Alexandra, she is the best!!
May 22, 2023
I need glasses for working on my work PC. — Carl L.
I need glasses for working on my work PC. I've had this pair for several years. This years lenses did not work at all. Optometrist found 2 problems: First they ground one lens off center (ouch) second the lenses that I had been getting were out of production. new lenses different formula for grinding. They were persistent and with the third set of lenses I'm able to use these glasses again with my PC. Oh by the way, I have a total of 5 feet of monitors that I use that are about 3 feet away from me. These are not normal computer glasses.
May 22, 2023
On my Saturday visit things went fine, but THEN... — Clark T.
On my Saturday visit things went fine, but all day today I've had issues connected with staff. i called twice, but each time had to cycle through the phone tree multiple times (once five times and again after I wasn't called back in a timely fashion seven times) before reaching a live representative. The entire office seems overworked rather than taxed but efficient. The workflow and hand offs are hurried and almost stressful as a patient. My title was not corrected in the system and I was called different names by different staff members. As a first time patient I'll see thing through to product pickup but likely never return to this practice -- an extremely disappointing representation of independent optometry.
May 22, 2023
Staff friendly and patient and atmosphere great... — Linda J.
Staff friendly and patient and atmosphere great!
May 19, 2023
Friendly staff, clean environment, knowledgeabl... — Nicholas H.
Friendly staff, clean environment, knowledgeable doctors and great location.
May 19, 2023
Nice staff, great service, professional and eff... — Jennifer G.
Nice staff, great service, professional and efficient.
May 19, 2023
Amazing and friendly staff , the only wait time... — Jennifer M.
Amazing and friendly staff , the only wait time was to check out.
May 18, 2023
very professional everyone knew their job was a... — John L.
very professional everyone knew their job was and did it
May 17, 2023
I WAS TRAVELING IN RICHMOND. HAD AN EYE ISSUE ... — James W.
I WAS TRAVELING IN RICHMOND. HAD AN EYE ISSUE THAT WEEKEND. THEY SAW ME ON A SATURDAY. EVERYONE THERE VERY PROFESSIONAL AND FRIENDLY. I WAS VERY PLEASED I WAS SEEN SO QUICK CONSIDERING I WAS FROM OUT OF TOWN.
May 17, 2023
Very efficient staff from start to finish with ... — Jacquelyn B.
Very efficient staff from start to finish with front desk and clinical. No waiting and most welcoming!
May 15, 2023
Better than Chick-fil-A — Angela A.
You walk in and are immediately greeted by smiling faces that want to help you! I had an appt.for sunglasses and by the time Inwalked.over to start looking here comes the prrson designated to help me! If only every business operated like this!
May 15, 2023
I was on time and my appointment began before I... — Mark W.
I was on time and my appointment began before I could even sit down. There was never a time during my visit that I was left alone. Between the technician and the Dr it was seemless. Dr answered all my questions very professional and organized pleasant staff. P.S. the office was buzzing with patients the optical section was full and everyone was getting individual attention. Never been anywhere where so much attention to customer service was so great
May 13, 2023
everyone is very nice and professional — Howard K.
everyone is very nice and professional
May 12, 2023
Best Eye Care — Allison E.
I have brought the entire family in two visits and each time I get amazing service, polite staff, and very knowledgeable teams.
May 12, 2023
Prompt and courteous service. Connor and the t... — Mary O.
Prompt and courteous service. Connor and the technician were great.
May 11, 2023
Everyone is very helpful. Dr. Stacy listens to ... — Tammy R.
Everyone is very helpful. Dr. Stacy listens to your concerns.
May 8, 2023
From when you walk in the door til you leave se... — Monica M.
From when you walk in the door til you leave service is top notch. Everyone is so friendly and caring
May 8, 2023
I’m always impressed with how the office operat... — Donald T.
I’m always impressed with how the office operates so efficiently and professionally. Wait times are minimal yet the service never feels rushed. I highly recommend Nilsen.
May 8, 2023
All Services provided were just what I needed — Stewart I.
Services from the pre-exam testing to the exam to the selection of eyeglasses could not have been better. All my questions and concerns were answered. The selection of eyeglasses provided me with just what I wanted and needed without any extras that I did not want.
May 7, 2023
great staff — Stella M.
Tiffany was super helpful and I didn’t have any wait, despite showing up 10 minutes early. Dr. Keller man was very knowledgeable and friendly. It was a very pleasant experience and super quick. I’m glad to have found the practice I trust my vision with
May 6, 2023
Just the best! — Stephanie S.
Just the best! Everyone is so friendly and the process from start to finish is just efficient. I felt listened to when I had questions but was also in and out in 30 mins. Fantastic!
May 5, 2023
I was impressed from the time I arrived by your... — Brenda G.
I was impressed from the time I arrived by your kind front desk staff , to the tech that took me back, Dr Kellerman, to Grace who assisted me w/ discussing my eye care ins to assisted me w/ selecting my frames/ glasses.
May 5, 2023
I have always had a good experience on my appoi... — Douglas P.
I have always had a good experience on my appointments whether it’s an annual eye exam or glasses adjustment. Super friendly staff!
May 4, 2023
Everyone was welcoming and throrough — Kathy H.
Everyone one each step of the way through testing, etc was very welcoming and thorough.
May 4, 2023
— Donna W.
Usually very happy, but a little disappointed that my request for a new prescription of Lantanoprost never got sent to my pharmacy. Fortunately, the pharmacist at Midlothian Apothacary, Watkins Center, is familiar with my meds and was able to help me out this morning. He said he had called Dr Nilsen on Wednesday afternoon, but there had been no response yet.
May 4, 2023
Clearly, the very best eye care available anywhere — Phyllis B.
No finer sincere care, knowledge, resources, skill, and at least 400% dedication to each and every patients's needs, comfort, and supremely successful and appreciated outcomes.
May 4, 2023
Very pleased that I could be seen with short no... — Nancy M.
Very pleased that I could be seen with short notice Dr Perry was outstanding and I did not fee rushed
May 2, 2023
Superb Care in a Welcoming environment. — June P.
Superb Care in a Welcoming environment. I have been a patient at Nilsen Eye Care for approximately 20 years. Could not be more pleased with the professionalism of Dr Eric and Dr. Alexandra Nilsen and their staff. Always confident in my care and the staff is as professional and caring as anyone would want. Highly recommend Nilsen Eye Care.
May 2, 2023
The Nilsen team is always professional and cour... — Thomas B.
The Nilsen team is always professional and courteous. The doctors are knowledgeable and take a personal interest in your care. We moved to Chesterfield from Maryland and I was not looking forward to locating new doctors once we moved to the area. Nilsen has been able to treat my Glaucoma as well as other eye care needs without having to also find a specialist.
May 1, 2023
All members of this office were very profession... — Patricia C.
All members of this office were very professional, friendly, and courteous. The whole appointment lasted about 20 minutes from when I entered the office; there is a very efficient, streamlined flow to the appointment.
May 1, 2023
Dr Alex is so kind and professional. The entir... — Sharon S.
Dr Alex is so kind and professional. The entire staff is as well. They are knowledgeable and courteous.
Apr 29, 2023
Everyone is so friendly and makes you feel so w... — Mary V.
Everyone is so friendly and makes you feel so welcome and comfortable.
Apr 29, 2023
Every staff person is so nice! Very competent a... — Amy L.
Every staff person is so nice! Very competent and caring. It took me forever to pick out frames, but my person was very helpful, patient, cheerful and knowledgeable.
Apr 29, 2023
Great job with anyone involved. Everyone smiled... — Steven B.
Great job with anyone involved. Everyone smiled
Apr 29, 2023
Friendly greetings by all the staff. Super prof... — Michael W.
Friendly greetings by all the staff. Super professional. Explains everything really well. Doctor listened attentively, asked questions and helped me understand my eye health.
Apr 28, 2023
dr nilsen and staff are the utmost professional... — Sherry L.
dr nilsen and staff are the utmost professionals! I am so pleased to be a patient and because of the care and concern everyone at nilsen eye care consistently provides, i always recommend them.
Apr 27, 2023
Christine C was very helpful w superior level o... — Marc S.
Christine C was very helpful w superior level of service
Apr 27, 2023
Friendly employees explains everything they doi... — Paula L.
Friendly employees explains everything they doing and takes time if you don’t understand they will explain it to you
Apr 26, 2023
Great service. Nice people. Very professional. — Mary B.
Great service. Nice people. Very professional.
Apr 26, 2023
Highly recommend Nilsen — William A.
The staff at Nilsen are amazing! The care provided is top-notch. Each appointment is conducted in a timely fashion. They also work with my insurance to provide the lowest cost treatment available.
Apr 26, 2023
Always a pleasure at Nilsen Eye Care — Frank G.
Everyone that I've encountered at Nilsen Eye Care has been very helpful. I've never had a problem there. It has always been a pleasant experience. Thanks to Dr Eric...helpful, knowledgeable, and honest, I just can't say enough about Nilsen Eye Care. Dr Eric goes out of his way to make sure I understand and am happy with my vision and care.
Apr 26, 2023
Everyone there was fantastic… including the doc... — Richard O.
Everyone there was fantastic… including the doc lol ! This place is awesome! Thank you !
Apr 25, 2023
— Alix C.
My first time and everyone was so nice and helpful! Will definitely be coming back!
Apr 24, 2023
I've always been very pleased with Nilsen. Toda... — Mark W.
I've always been very pleased with Nilsen. Today I had to wait quite a while to see Dr. Perry - longer than I've had to wait at any time in the past. Otherwise, no complaints.
Apr 24, 2023
I had a great experience. The staff was profess... — D'Edward H.
I had a great experience. The staff was professional and polite.
Apr 24, 2023
Everyone is very friendly and helpful. — Pamela M.
Everyone is very friendly and helpful.
Apr 22, 2023
Great office! — Lissa M.
I’m always greeted well. The staff is extremely nice and always have smiles on their faces. The drs are very informative and do thorough exams. The opticians are helpful and knowledgeable when selecting frames and explaining insurance benefits. The selection of frames is great!
Apr 21, 2023
The staff is great and professional. I did not... — Bethune F.
The staff is great and professional. I did not have to wait for a long time before I was seen by the optician
Apr 21, 2023
Thorough exam, friendly staff, nice environment... — Stuart N.
Thorough exam, friendly staff, nice environment.
Apr 19, 2023
Everyone is extremely friendly and helpful. I ... — Waverly D.
Everyone is extremely friendly and helpful. I have been seeing Dr Alexandra Nilsen since she began her practice and wouldn’t go anywhere else.
Apr 17, 2023
Difficulty with phone system ... — Janet B.
I had a terrible time getting a human to answer the phone when trying to make an appointment. I would chose the selection to speak with someone, listened to music fir several minutes and the the phone would ring and sequence would start all over. This went on for 30 minutes of trying to get a human. I even tried emailing you to call me. Never had this to happen before but your system needs to be corrected. It was extremely frustrating. If I had been a new patient I would have given up and gone to another practice!
Apr 15, 2023
DWamsley — Deborah W.
The practice is so organized and effecient. Customer service is amazing. Special thanks to Dr. Alexandra Nielson, Patrick and especially Rebekka for taking the time to pick out several frames for me to choose from, as this is my least favorite part of getting new glasses.Chose the perfect frames for both sunglasses and regular ones. They make you feel like you are their only patient.
Apr 15, 2023
Everyone there is courteous and kind. I am alwa... — Barbara M.
Everyone there is courteous and kind. I am always greeted and rarely have to wait.
Apr 14, 2023
Great service and very professionally. — Shirley S.
Great service and very professionally.
Apr 11, 2023
Dr, Nilsen and his Staff are the Best ! — James H.
Dr, Nilsen and his Staff are the Best !
Apr 10, 2023
It was a pleasure, when I got there they were r... — Carla D.
It was a pleasure, when I got there they were ready for me took me to the exam room right away, fast and informative service.
Apr 10, 2023
I've been seeing Dr. Perry since 2018 and enjoy... — Danielle R.
I've been seeing Dr. Perry since 2018 and enjoy every visit. I ask a lot of questions and he always takes the time to respond as well as the other staff I work with. Everything is also always very timely at the practice which I very much appreciate.
Apr 9, 2023
Great patient experience, just flawless — Carissa F.
The whole experience is flawless, I feel like they have perfected the process of coming in for an eye exam. I can tell they've put a lot of thought into their patient experience - I was in and out in well under an hour. The provider walked me through everything and talked to me about options in a way that I could understand and let me be a part of the decision process as well.
Apr 8, 2023
The staff is Awesome! — Cynthia M.
The staff is courteous from the time you enter until you exit. There is a sense that they enjoy what they do. As we know, customer service is a thing of the past, but a few places treat the customer with respect and strive to make your experience pleasant. Cudos to the physicians and staff at Nilsen Eye Care!
Apr 7, 2023
I love this practice. I've been a patient for o... — Iommi B.
I love this practice. I've been a patient for over 20 years. Great customer service!
Apr 6, 2023
10/10 as always — Stacey S.
Everyone is very kind and knowledge. Immediately upon entry you are greeted in a kind and courteous manner and then very efficiently moved through you visit. They take the time to answer any and all questions and to get you additional information should you require it. 10/10 recommend Dr. Nilsen and team to everyone!
Apr 6, 2023
Dr Nilsen and his staff by far, has the best pa... — Lee K.
Dr Nilsen and his staff by far, has the best patient/ customer service of not just Eye Doctors, but definitely in the top of any health care provider I’ve ever seen. I highly recommend them.
Apr 6, 2023
Dr Neilsen is the best. We've been coming for ... — Becky F.
Dr Neilsen is the best. We've been coming for over 20 years. I've sent many friends and family.
Apr 5, 2023
My appointment was scheduled for 4:30..they wer... — Kasey N.
My appointment was scheduled for 4:30..they were running behind which i am not complaining about, I understand things happen and doctors get sick. What I'm upset about is I waited over 30 minutes to be seen and then was told they were closing so I would have to make another appointment to come back for new lenses for my glasses. I live almost an hour away, work full time and have two children. Taking off work again and getting a sitter is not that easy for me to do. It probably would have taken less than ten minutes to get new lenses ordered. I should have been notified before my appointment that they were running behind and my normal doctor was not in and there would be a chance I wouldn't get to purchase glasses/lenses. At this time I do not plan to return to Nilsen.
Apr 4, 2023
Very helpful and friendly — Elle S.
(This is Elle's dad) Elle's technician and doctor were very helpful and friendly.
Apr 3, 2023
Other than the initial technician, good job — Todd S.
I filled out a survey via text msg, but will add one here as well since this seems to have more data. My visit was great except for the initial technician who was very contentious for no reason. I was literally just trying to research family background and provide more data when she started asking me why I'm defensive and if I need another technician. I have no clue what she was talking about, but quickly realized that she has some issues; she asked if I wanted another technician - I thought about it and knew that her complex would not end, so I agreed. I've never had to switch technicians for any type of doctor in 54 years of being alive. So you tell me.. is it me or her? Afterwards a nice man assisted me and then the doctor. Ask them how difficult I was? Bottom line - I don't need this type of hassle when visiting the eye doctor. It's never happened before with me. Your employee has issues. Please avoid scheduling me with her in the future or I will switch doctors.
Apr 3, 2023
I was a new patient for this visit and Everyone... — Sherry S.
I was a new patient for this visit and Everyone was very friendly and professional from beginning to end. Didn’t feel rushed and everything was explained in detail.
Mar 31, 2023
Grace is always a pleasure to work with. She i... — Teresa J.
Grace is always a pleasure to work with. She is such a sweet young lady that I have seen when she started at 19 years of age and now look at how she has matured. What a blessing....
Mar 30, 2023
Everyone was friendly very personable. Patrick ... — Mary M.
Everyone was friendly very personable. Patrick was very knowledgeable and efficient and of course Dr Perry was so patient with me and my many questions. Excellent customer service!
Mar 30, 2023
I wish you took anthem medicine insurance. I ha... — Veronica R.
I wish you took anthem medicine insurance. I have to find another doctor
Mar 29, 2023
Excellent Customer Service — Sally C.
Nilsen Eye Center makes keeping your eyes healthy an enjoyable experience. The office is bright & cheerful & so is the staff. Dr.Nilsen is knowledgable & really listens to her patient. I recommend Nilsen to everyone!
Mar 27, 2023
We always have a good experience there and Dr. ... — Winnie P.
We always have a good experience there and Dr. Perry is very good.
Mar 27, 2023
I was able to be seen quickly and interaction v... — Stacie B.
I was able to be seen quickly and interaction very professional.
Mar 25, 2023
Excellent care and very organized staff! — Jamie Y.
Excellent care and very organized staff!
Mar 25, 2023
Great office for eye care — Elizabeth K.
Everyone there is very professional, and knows what they are doing. Intake process is smooth, wait time is usually short (in my experience). Doctors and techs are friendly and efficient, checkout also goes quickly. Can't ask for more!
Mar 25, 2023
Friendly and easy - can't ask for more from an ... — Edward T.
Friendly and easy - can't ask for more from an eye doctor!
Mar 25, 2023
— Deborah E.
The very best treatment and combined professionalism. Very happy with my results.
Mar 24, 2023
Always polite and professional. Never had a bad... — Percy S.
Always polite and professional. Never had a bad experience and my family and I have been going there for years
Mar 23, 2023
I always feel special. Never treated like a num... — Marlo B.
I always feel special. Never treated like a number or dollar. Great individual service and attention
Mar 20, 2023
Optimal conditions for trust — Phyllis T.
Friendly, caring staff. Everything thoroughly explained. No surprises. Can make decisions about one’s own care much more reliably.
Mar 20, 2023
We are always greeted with a warm welcome. And ... — Rose C.
We are always greeted with a warm welcome. And seen on time, our appointments are professional and done with patients and expertise. Never rushed, we are always pleaded with our care.
Mar 19, 2023
Outstanding Dr Craig Perry. He has been taking ... — Trudy B.
Outstanding Dr Craig Perry. He has been taking care of mine and my husband's eye health for years. He is honest and straight forward when he talks with you. He is the best doctor ever!! The staff at Nilsen are awesome!! Very helpful. Very kind and understand "Money does not grow on Trees" They want you to be completely satisfied and happy when you walk out the door :)
Mar 18, 2023
Very helpful and super efficient operation you ... — Michael M.
Very helpful and super efficient operation you guys run!
Mar 17, 2023
Everyone there is so very nice, and knowledgeab... — Patricia T.
Everyone there is so very nice, and knowledgeable. The staff & the Dr's, treat everyone as if they were part of their family. My, God rest her soul, went to Nilsen eye care for years, and she recommended them to me, and i recommended them to my son, and now my husband will be joining them soon, if they still accept new patients. I love, love, love, the staff & Dr's @ Nilsen Eye Care
Mar 17, 2023
Nilsen has the best staff ever! Everyone is so... — Brenda A.
Nilsen has the best staff ever! Everyone is so helpful and friendly.
Mar 16, 2023
I have been seeing Dr Nilsen since the mid 1990... — Christopher H.
I have been seeing Dr Nilsen since the mid 1990's. Would not think of any other Doctor. He is the best.
Mar 16, 2023
Staff and Doctor very courteous & friend — Deborah M.
Staff and Doctor very courteous & friendly
Mar 13, 2023
Dr. Perry is great - I highly recommend him. — Samantha S.
Dr. Perry is great - I highly recommend him.
Mar 13, 2023
Everyone in the office is pleasant,explain proc... — Carla L.
Everyone in the office is pleasant,explain procedures well and have good sense of humor
Mar 11, 2023
Everyone I’ve encountered in the office have be... — Bernadine J.
Everyone I’ve encountered in the office have been very friendly and helpful.
Mar 11, 2023
Staff and Drs are all ver friendly and personab... — Sara S.
Staff and Drs are all ver friendly and personable
Mar 11, 2023
Tiffany (?) made you feel comfortable and relax... — June H.
Tiffany (?) made you feel comfortable and relaxed. Explained everything in detail .Valuable employee.
Mar 11, 2023
Always a pleasure to visit my optometrist, Dr. ... — James M.
Always a pleasure to visit my optometrist, Dr. Nilsen. Very thorough exams and outstanding patient care. The support staff are very knowledgeable and caring. 5 STARS*****
Mar 9, 2023
— John W.
Unfortunately, on this visit, I think I was forgotten in the exam room and waited longer than I normally would
Mar 8, 2023
Everyone there was very kind and helpful and ma... — Paulette P.
Everyone there was very kind and helpful and made me feel comfortable.
Mar 8, 2023
The professional staff is so very helpful — Sylvia H.
The professional staff is so very helpful
Mar 8, 2023
great service, friendly staff, efficient visit ... — Portia T.
great service, friendly staff, efficient visit as always
Mar 6, 2023
A caring professional practice — Ruth F.
I was given prompt, friendly service and a thorough eye exam. The doctor answered all my questions and gave me the information needed to make an informed decision.
Mar 6, 2023
Very friendly, quick and accommodating! — Alicia K.
Very friendly, quick and accommodating!
Mar 6, 2023
Excellent, friendly, caring staff. Superb atmo... — Jeanne B.
Excellent, friendly, caring staff. Superb atmosphere. THANK YOU for your most appreciated service. Grateful to those I ran into in our community who recommended you.
Mar 4, 2023
It was very , very good , you was on time with ... — Juanita R.
It was very , very good , you was on time with everything.😁
Mar 4, 2023
Saw me quickly on emergency basis and gave more... — Gretchen C.
Saw me quickly on emergency basis and gave more than adequate care. Very pleased!
Mar 4, 2023
Amazing! — Christina F.
Service is quick and efficient. Staff is amazing, very helpful, friendly, and respectful.
Mar 4, 2023
Great caring staff and the service is incredibl... — Joel L.
Great caring staff and the service is incredible.
Mar 3, 2023
Have been with this practice for a long time. ... — Gail C.
Have been with this practice for a long time. Very thorough and excellent care
Mar 3, 2023
Staff is well-trained and friendly. Dr. Nilsen... — Joanne D.
Staff is well-trained and friendly. Dr. Nilsen is competent and caring. I trust her implicitly.
Mar 3, 2023
Very pleased with the service and products. Wo... — Marie M.
Very pleased with the service and products. Would recommend.
Mar 3, 2023
Everybody very professional and customer friend... — Andrew W.
Everybody very professional and customer friendly.
Mar 3, 2023
Excellent professional care — William P.
Excellent professional care from receptionist to professional care provided by Dr. Nilsen. My wife and I have been under his care for many years, and we could not be happier with his care and the professionalism of his staff. Very friendly environment as well. Always feel welcome from the minute we enter the practice.
Mar 2, 2023
Fantastic Experience. — Stuart K.
Dr Kellerman was great. Amanda was terrific. Very responsive and understanding of exactly what I needed with my lenses and frames. Both are highly valuable to your business.
Mar 1, 2023
Great combination of being professional and fri... — Victoria H.
Great combination of being professional and friendly.
Feb 27, 2023
Satisfied patient…for many years! — Veronica C.
Always receive professional, timely, and thorough service at Nilsen Eyecare.
Feb 26, 2023
The best in town! — Meredith S.
The best in town! The Nilsen’s run an extraordinary practice. The care is incredible and they see that every detail from before your arrival to check out is handled. They have worked with my changing vision for years now and I appreciate the journey and care along the way— making sure I’m comfortable, safe and happy with how I see when I read, when I drive and when I work. They clearly take care of their employees because there are so many people there lending a hand.
Feb 25, 2023
Each step in the process of an appointment exce... — Scott M.
Each step in the process of an appointment exceeds expectations. Everybody is helpful, friendly and attentive. Dr. Perry is great. They also have an excellent selection of frames.
Feb 25, 2023
Everyone is so friendly and a pleasure to work ... — Norma R.
Everyone is so friendly and a pleasure to work with
Feb 24, 2023
New patient, I was first impressed how quickly ... — Mark B.
New patient, I was first impressed how quickly they responded to me and used the method of communication I preferred. Very casual atmosphere, and thorough exam. I recommend Nilsen Eyecare to anyone who prefers a" hometown " service, but still professional
Feb 23, 2023
I’ve been coming to Nilsen since I was in High ... — Laura A.
I’ve been coming to Nilsen since I was in High School! Every member of the staff I’ve interacted with has always been very kind and courteous. They always go the extra mile for me, whether it be adjusting appointment times or emailing me my prescription. Dr. Stacy takes great care of me and my eyes! He explains everything very thoroughly and answers all of my questions. I recently came in for an emergency office visit. I experienced a vasovagal reaction to my eye being dilated and the technicians and Dr. Stacy were quick to help me through it. Becca went out of her way to grab me some cold water, cool towels and an ice pack. She even grabbed me a few pieces of chocolate too :) I’ll always recommend Nilsen to anyone who asks for the best eye doctor!
Feb 23, 2023
Very professional office staff & doctors — Arthur B.
Very professional office staff & doctors
Feb 23, 2023
I am always pleased at the care and attention I... — Kenneth F.
I am always pleased at the care and attention I receive at this office.
Feb 23, 2023
The staff is wonderful and so are the doctors! ... — Sorina M.
The staff is wonderful and so are the doctors!
Feb 22, 2023
Great at what they do — Donna C.
From the front desk to the tech to my doctor I couldn't have been treated any better. Doc took her time to answer all my questions and everyone was very professional.
Feb 17, 2023
Very professional, caring, and helpful all arou... — Deanne P.
Very professional, caring, and helpful all around. Doctor explains issues and processes as they happen. Opticians helpful and competent. Love this place.
Feb 17, 2023
They did a good job of answering my questions a... — Elizabeth B.
They did a good job of answering my questions and as always, were friendly and very professional.
Feb 16, 2023
The staff at Nilsen Eye Care is so friendly and... — Katherine L.
The staff at Nilsen Eye Care is so friendly and efficient.
Feb 16, 2023
Hindsight Really Is 20/20 — Jodi S.
After multiple visits & interaction with a number of staff, I can definitively say that I’ve received 100% care & exceptional service at Nilsen Eye Care Courthouse! They have helped prescribe & fit me with my first set of eyeglasses in 25+ years, helped me begin the process of eyelid surgery, & carefully worked around my eye sensitivities. Each pair of prescription glasses have also been delivered efficiently & in a friendly manner. I appreciate the care, expertise, & consistency & would gladly refer anyone I know there!
Feb 13, 2023
I have been going to Nielsen Eye Care for well ... — Sonja M.
I have been going to Nielsen Eye Care for well over 12 years now. The staff are all so very friendly and professional. It is just such a comfortable and warm environment. And most of all I LOVE Dr. Alexandra Neilson. 🥰😍♥️❤️💜💚💙🧡💛🖤🤍🤎💗🫶🏽She is very sweet, kind, patient, professional and thorough. I always leave with a smile on my face. It’s like going to visit the family you really want to see. lol 🌹🌷🌺🌸🌼💐🌻🪷🌾🏝️🕊️
Feb 13, 2023
I appreciate being seen so quickly and on a Sat... — Darrilyn B.
I appreciate being seen so quickly and on a Saturday for my eye injury! Dr Nilsen and his technician are very knowledgeable and personable. I have recommended this office to my family and friends.
Feb 13, 2023
The entire staff and doctor was very pleasant a... — William E.
The entire staff and doctor was very pleasant and great to work with. Answer all my questions and took great care of me during the exam.
Feb 13, 2023
Everyone I interacted with at the office was so... — Erin B.
Everyone I interacted with at the office was so helpful and nice! And patient! There was no pressure at all when I was choosing my glasses. It was my first time there and my first pair of glasses, so I was more than I little anxious about the whole process. But I shouldn’t have been. The whole office does a great job start to finish explaining each step of the process.
Feb 13, 2023
— Diane M.
I had a very pleasant experience I’m not good with names but the young lady that assisted me in my selection was great and worked hard to get the best price she could which is important..
Feb 10, 2023
When I checked out following my appointment, th... — Levan W.
When I checked out following my appointment, the attendant at the desk asked me to pay for my visit that day, $189. I told her I was covered by Medicare and Medicare Supplement Insurance. She said it was the practice's new policy to collect payment at the time of the patient visit. I told her I had been coming to Nilsen Eye Care for ten years and this was the first time I had been asked to pay out of pocket, instead of the bill being settled by insurance. I told her I was not going to pay, that Medicare would pay whatever amount of the bill was approved. I also said the new policy was not communicated to me in advance as I think it should have been.
Feb 9, 2023
Bieny and Conner helped me to pick out glasses ... — Norma P.
Bieny and Conner helped me to pick out glasses they were so helpful and I enjoyed working with them. Usually when you go to an eyeglass store they don't help you but these two knew what would look good on me and made very good choices for me. They made the process so much easier and faster. Thank you
Feb 9, 2023
Fifteen plus years of Excellence — George G.
I have been seeing Dr. Nilsen for over 15 years and he has always been very compassionate and professional about my care.
Feb 8, 2023
Only one issue — Katherine L.
The only issue I have: This is the second year in a row that my contacts had to be backordered, and came later than originally expected.
Feb 8, 2023
Professional, timely and very efficient. — Charles J.
Professional, timely and very efficient.
Feb 8, 2023
Highly recommend Nielson Eye — Chrislyn S.
Very friendly, efficient, the physicians are knowledgeable and I like that this practice is up to date on eye Health and technology.
Feb 5, 2023
Excellent job ensuring you understand the proce... — Clyde K.
Excellent job ensuring you understand the process and answering your questions. They never rush through the visit, very thorough.
Feb 4, 2023
The staff is friendly, professional and very he... — Michael M.
The staff is friendly, professional and very helpful answering questions.
Feb 4, 2023
Everyone very friendly and efficient!! — Dorothy K.
Everyone very friendly and efficient!!
Feb 4, 2023
Professional. Staff very knowledgeable. — Don B.
Professional. Staff very knowledgeable.
Feb 2, 2023
Best eye docs in Chesterfeild — Martha H.
Five 🌟 stars everyone was very caring making sure all my needs were meet comfortable asking if I was ok just and over all great visit as usual
Feb 1, 2023
Everyone is always so welcoming, kind and knowl... — Diane S.
Everyone is always so welcoming, kind and knowledgeable. I always appreciate going to my appointments there! I highly recommend.
Jan 30, 2023
Eye Abrasion — Beth K.
I thought I'd irritated my left eye while removing my contact. When it wasn't better after a few days, I called the office for an appointment. Dr. Perry was able to see me that afternoon. He also got me an appointment with a corneal specialist that same afternoon. I will be forever grateful for the excellent care I received.
Jan 29, 2023
As always, a great experience — Karen L.
Dr Stacy and staff are always very professional and kind. I recently went in for an injury and could not receive better treatment.
Jan 27, 2023
I LOVE this place! Helpful, friendly, efficien... — Zachary J.
I LOVE this place! Helpful, friendly, efficient, and professional all words that immediately come to mind. Our whole family heartily recommends Nilsen!
Jan 27, 2023
Nilsen Eye Care has a warm , friendly professi... — Eunice S.
Nilsen Eye Care has a warm , friendly professional environment. Staff very helpful and patient.
Jan 26, 2023
Staff was polite, helpful and friendly — Susan W.
Staff was polite, helpful and friendly
Jan 26, 2023
Staff is always professional and helpful and Dr... — Patricia H.
Staff is always professional and helpful and Dr Eric Nilsen seems to run close to schedule, with minimal wait time at appointments - thank you!
Jan 25, 2023
Staff and Doctor are great and my family and I ... — Prentice S.
Staff and Doctor are great and my family and I never have any issues.
Jan 25, 2023
Another typically great interaction- Nilsen set... — James A.
Another typically great interaction- Nilsen sets the bar for customer care and satisfaction.
Jan 23, 2023
Best Optometrist I've ever *seen* 😁 — Lisa P.
All of Nilsen is amazing. They are a family-owned business. The Dr's. Nilsen have poured their hearts into their clinic and it shows. The business is a well-oiled machine. After an appointment here, you will wish every healthcare establishment used their model. On top of that, Dr. Alexandra Nilsen is by far the best optometrist I've ever had. She's kind, attentive, and an utter expert in her field. Optometrists have been part of my healthcare for more than four decades, and she is by far the best. Overall, I highly recommend Nilsen Eye Care!
Jan 23, 2023
Very professional operation! Kind, knowledgeab... — Diana G.
Very professional operation! Kind, knowledgeable Doctors and staff. I feel like my eyes are in very good hands.
Jan 21, 2023
All staff were great!!! Dr. Nilsen (Alexandra)... — Brian B.
All staff were great!!! Dr. Nilsen (Alexandra) is a superb provider. Explains things well.
Jan 20, 2023
5 Star Service! — Yasmin G.
Every staff member is incredibly friendly and professional. Each time I pick out new frames, it feels like the ultimate shopping experience!
Jan 18, 2023
Dr Stacy and the front office staff were extrem... — Martes W.
Dr Stacy and the front office staff were extremely helpful and I appreciate them working me into the office on short notice.
Jan 18, 2023
Everyone I interacted with was professional yet... — Helen W.
Everyone I interacted with was professional yet friendly and very helpful in assisting me in selecting my new frames.
Jan 16, 2023
Knowledgeable, friendly, and competent services... — Richard H.
Knowledgeable, friendly, and competent services by each member of the Team.
Jan 16, 2023
Very prompt and friendly service ; exam was tho... — Bessie B.
Very prompt and friendly service ; exam was thorough and Dr. Nilsen took time to answer questions.
Jan 14, 2023
Always prompt and courteous staff. Technicians ... — Suzanne C.
Always prompt and courteous staff. Technicians are wonderful and patient. I really enjoy Dr. Stacy and would recommend him to anyone.
Jan 13, 2023
Friendly staff with great products and services — Jennifer E.
Friendly staff with great products and services. They have a busy team that still focuses on each patient individually and provides a thorough exam. I thought everyone I met with from reception to intake, exam, then eye fitting was super helpful and knowledgeable. Best experience with optical care I've had!
Jan 13, 2023
THE BEST!! — Mary B.
Dr. Eric Nilsen and his entire staff is amazing. Experienced, courteous, knowledgeable, friendly, and efficient are just a few of the words to describe their business. My husband and I have been going there for several years now and we couldn't be happier.
Jan 13, 2023
Everyone is very helpful, professional and poli... — Beverly S.
Everyone is very helpful, professional and polite. The doctor does not pressure me in any way to upgrade my glasses, etc. I've had doctors really push me during my visit, and it hindered me from returning.
Jan 12, 2023
Very professional group. Would gladly recommen... — Martha P.
Very professional group. Would gladly recommend to anyone.
Jan 12, 2023
Very, professional, friendly and polite. — Gregory M.
very, professional, friendly and polite. made me feel comfortable and explained all procedures that were being performed,
Jan 11, 2023
This was my first time at Nielsen Eye Care and ... — Maria H.
This was my first time at Nielsen Eye Care and everyone there is so nice and helpful. I will definitely being going back there for my eye care needs v
Jan 11, 2023
All staff was friendly and professional. They m... — Colleen O.
All staff was friendly and professional. They made me feel very comfortable, as it was my 1st eye exam.
Jan 9, 2023
Excellent “bedside manner”. As if I was talking... — Alec I.
Excellent “bedside manner”. As if I was talking to an old friend. Professionally knowledgeable.
Jan 9, 2023
Eye (I) love this practice — Donna T.
I love this office. It's clean, they're knowledgeable and Dr. Perry takes time to listen and communicate with his patients. I'm glad I found this location.
Jan 9, 2023
Great staff...especially Christine.. ... — Nancy J.
Staff is very professional and accommodating. Christine, that works in the eye glass area, is AMAZING! She is such an expert and her customer service is spectacular!
Jan 7, 2023
Love love love Dr.Nilsen! She never rushes thr... — Carol Lee R.
Love love love Dr.Nilsen! She never rushes through an appointment and she truly listens to me.
Jan 7, 2023
I always get great service and treatment here. — Michael H.
I always get great service and treatment here.
Jan 7, 2023
Great Eye Care — Kenneth B.
Patients are seen promptly. The staff is friendly and professional.
Jan 6, 2023
Such great atmosphere, people, and eye care. — Lena M.
Such great atmosphere, people, and eye care.
Jan 6, 2023
Mixed review — Kimberley W.
Staff is friendly. Love that I never have to wait. Very prompt and efficient. Only negative I have is too many personal questions that in my opinion have nothing to do with eye health. Also I have something going on with one eye. I couldn’t read any letters on wall. She kept asking me about letters and I told her numerous times I could not read them. Frustrating to say the least. Also when asking all the personal questions, she was wearing a mask and had her head turned away from me. I couldn’t hear or understand a lot of what she was asking.. mask wearing a personal decision but must face person you are talking to and when asked numerous times what did she say, she should have spoken a bit louder.
Jan 5, 2023
Very customer service oriented from first call ... — Charles H.
Very customer service oriented from first call and throughout the handoffs between multiple professionals I encountered. Drive an hour from my home to see The Practice, passing many providers that are closer. Have been seeing This Practice over 20 years. Have always been impressed and they meet my special eye needs consistently. Wish Health Care was this efficient and customer oriented.
Jan 4, 2023
Great service and patience with each customer. — Lisa S.
Great service and patience with each customer.
Jan 3, 2023
Totally setting the bar — Allison C.
Amazing - the team work and flow through the appointment is seamless. Every person that you encounter is pleasant, seems genuinely happy to do their job, and really knows their stuff! It is an absolute pleasure to be seen in your practice.
Jan 2, 2023
This is one of the best run health care busines... — Chanley M.
This is one of the best run health care businesses I have ever encountered. You never have to wait very long during any step in the process. Yet, you never feel rushed. They listen and ask questions to make sure they are doing their best to care for your eyesight. I highly recommend Nilsen to anyone who is concerned for their eyesight.
Jan 2, 2023
They are awesome , they make u feel at home. Aw... — Karen T.
They are awesome , they make u feel at home. Awesome place for eye care
Jan 2, 2023
There’s Aloha spirit at Nilsen Eye Care CH... — Kathleen E.
I was greeted upon entering and was taken right back. The assistant was very attentive kind and professional as I can say was my doctor. I was treated fast and with efficiency upon checking out and purchasing my contacts. By the way, they came within the promised time frame even with the holidays. The building was very clean, there were clean restrooms available and ample parking. Thank you for a lovely experience.
Jan 1, 2023
— Sandra S.
Got me in very quickly for them to adjust my frames. Brooke is a very professional and very nice person.
Dec 31, 2022
— Debra I.
The staff is very nice and attentive. Check in is easy. Love Dr. Stacy. Knowledgeable, caring, patient, great personality.
Dec 29, 2022
Great eye care. — George C.
Received same day appointment for eye problem. Service is always great. Nice staff.
Dec 24, 2022
I explained the situation of my glasses being b... — Jill M.
I explained the situation of my glasses being broken and you made the effort to work me in quickly.
Dec 24, 2022
Awesome eye care. — James T.
The employees are very attentive, professional, and thorough.
Dec 24, 2022
Always Excellent Service — Maria E.
Very efficient. Dr. A Nelsen was so patient to answer my questions.
Dec 22, 2022
Excellent service! They spend time with you an... — Monique J.
Excellent service! They spend time with you and you feel absolutely taken care of by all of the staff.
Dec 19, 2022
The staff are very busy as a salesperson. Mine ... — Chava T.
The staff are very busy as a salesperson. Mine originally quoted me over $700 for a pair of glasses and that just included lens pretty much. I probably wouldn’t go back as a result because I found it very frustrating. And, the saleswoman helping me out continuously picked out frames out of budget, even after I told her several times. Compared to something like Zenni, it just doesn’t make sense to buy them in office.
Dec 19, 2022
Amanda is a great representative for a customer... — Kimberly K.
Amanda is a great representative for a customer service organization. She is extremely knowledgeable and saved me from choosing glasses that would not best support the progressive lenses. Additionally, she reshaped my current glasses so they better fit my face and they stay on. She is patient, helpful and professional. Please commend this young lady!
Dec 19, 2022
Dr Stacy and the whole team were extremely know... — Margaret M.
Dr Stacy and the whole team were extremely knowledgeable and helpful to answer all my questions.
Dec 19, 2022
Patient of Dr. Alexandra Nelson for over 10 years — Galia A.
I am a patient of Dr. Alexandra Nelson for over 10 years. I can say only good things about this Eye Care office. The office has great location, its easy to schedule an app at the time that works for me, no waiting time at app, Staff is nice and professional. I am not an easy patient, I have quite unhealthy eyes. However, I might admit that without careful and thoughtful attitude of Dr. Nelson by now I would have much worse vision than I genetically could have . In fact, all my family uses services of this office. And we are all very thankful to all personnel at Nelson's eye care! I highly recommend these eye doctors to anyone!
Dec 17, 2022
— Deborah C.
Everyone is friendly and helpful. They seem to really care about you and your eyes!
Dec 16, 2022
Perfect in every way — William J.
Probably the most efficiently run and friendly business of any sort that I have ever been involved with!
Dec 16, 2022
No Wait Time — Jeffrey M.
The staff were eager to make sure my wait time was as short as possible.
Dec 16, 2022
Customer service was excellent as always! — Regina H.
Customer service was excellent as always!
Dec 15, 2022
I was taken on time, and explanations for proce... — Clareta S.
I was taken on time, and explanations for procedures were clear.
Dec 15, 2022
Highly recommend — Nicole W.
Efficient and thorough process. Dr Perry is personable and knowledgeable. They always have a year supply of my daily contacts in stock, so I never have to order.
Dec 13, 2022
— Heather P.
Everyone is so nice! The entire process from checking in to checking out is quick and easy.
Dec 12, 2022
The staff was very friendly and knowledgable of... — Gary L.
The staff was very friendly and knowledgable of the this they needed to do. Sign in was very quick and easy. The time with the NP and Dr was very efficient, they were very knowledgable, and made you feel comfortable and did portray an attitude of rushing you through for the next patient.
Dec 11, 2022
— Diane B.
Grace was excellent in helping me make the best selection for my glasses. She was very friendly and knowledgeable, and gave me many options to choose from.
Dec 10, 2022
Lack of Response — Veronica L.
Good morning, I have left a message via email and vm on the morning of Dec 7th the same morning after my eye appt. As of yet no response after leaving messages. Based on conversations with in office personnel concerns were raised based on exam. As a professional courtesy I should have at least received a response within 48 hrs. This is my 3rd request can Dr. E. Nilsen please contact me. Thank you. V Lewter
Dec 10, 2022
The staff was friendly and accurate at their jo... — Jacqueline C.
The staff was friendly and accurate at their job.
Dec 8, 2022
I’m always impressed by the friendly, efficient... — Rose B.
I’m always impressed by the friendly, efficient service. Love Dr. Perry!
Dec 7, 2022
I will definitely be recommending 5 stars ac — Leonel T.
I will definitely be recommending 5 stars across the board
Dec 5, 2022
Given my age, all my friends are at an age wher... — Raymond M.
Given my age, all my friends are at an age where they have long established their own doctors. Therefore, it’s unlikely I would be asked for a recommendation.
Dec 3, 2022
Very professional, friendly, thorough and fast.... — Amy C.
Very professional, friendly, thorough and fast. I HIGHLY recommend going here for all of your eye care needs!
Dec 3, 2022
My new patient visit. — Laura M.
This was my first visit to this office. I was so impressed. Everyone had a job and they were all busy doing it. They were all kind, friendly, and very efficient. Dr. Kellerman was excellent. I felt she really cared about my eye health. They have a wonderful selection of frames at reasonable prices. I will definitely go back for my yearly exams.
Dec 3, 2022
The staff was very friendly,I was pleased with ... — Jorge S.
The staff was very friendly,I was pleased with the experience.Thank you
Dec 1, 2022
Pleased new patient — Sara S.
Happy to have found a new eye doctor! Very pleased with the practice. Everyone was pleasant and welcoming. The exam was thorough and they really took the time to understand my eyesight issues.
Nov 30, 2022
My visit was the most efficient appointment I h... — Kathryn T.
My visit was the most efficient appointment I have ever had!
Nov 30, 2022
Dr Perry is awesome and does a very thorough ex... — Deborah T.
Dr Perry is awesome and does a very thorough exam.
Nov 27, 2022
Everyone as always was attentive, courteous and... — William L.
Everyone as always was attentive, courteous and pleasant. Dr. Nielsen did a great job of making me feel comfortable and explained the results of the glaucoma test in detail.
Nov 25, 2022
All of the staff is very friendly and helpful. ... — Nancy P.
All of the staff is very friendly and helpful. All of my questions and concerns are always addressed. It's just always a pleasant experience when I have an appointment.
Nov 25, 2022
I rarely have to wait to be seen! I love this p... — Lesley H.
I rarely have to wait to be seen! I love this practice!
Nov 25, 2022
I enjoy coming into the office. Treated very n... — Ronald D.
I enjoy coming into the office. Treated very nicely. Not sure why the young lady adjusted my frame ear pieces. I had asked that the right screw be tightened. Not sure why the young man did not take the pictures of my inner eye did not get it right the lst time.
Nov 25, 2022
We've been going to Dr Eric Nlson for more than... — Mary D.
We've been going to Dr Eric Nlson for more than 20 years! Love him and his team!
Nov 24, 2022
Very friendly, professional and helpful. I was ... — Andrew H.
Very friendly, professional and helpful. I was skeptical since I drove in I from Powhatan but, the West office was full so I took a chance and was pleasantly surprised and would do it again.
Nov 24, 2022
Everyone very pleasant and polite didn't have t... — Dale S.
Everyone very pleasant and polite didn't have to wait a long time
Nov 23, 2022
People there are very courteous and helpful. Th... — Brenda E.
People there are very courteous and helpful. They are also engaging in conversation, and you don't feel they are rushing through the exam. I was pleased to see more diversity in employees during this latest visit.
Nov 21, 2022
I have referred several to this practice. — Shirley B.
I have referred several to this practice.
Nov 21, 2022
Top notch customer service! — Marcelo D.
Everything was easy and everyone was super kind.
Nov 19, 2022
Everyone is caring & helpful.Listen to my requ... — Marjorie U.
Everyone is caring & helpful. Listen to my request to do puff machine after eye chart reading.
Nov 18, 2022
Patrick was awesome! The entire staff is warm ... — Kimberley C.
Patrick was awesome! The entire staff is warm and friendly, the
Nov 18, 2022
Always a helpful, friendly atmosphere. Dr. Perr... — John H.
Always a helpful, friendly atmosphere. Dr. Perry is the best ophthalmologist I’ve ever had and his expertise is always evident in his diagnoses.
Nov 18, 2022
Staff was professional and took their time with... — Alisa H.
Staff was professional and took their time with me. The doctor and her assistant were thorough and answered my questions.
Nov 18, 2022
Extremely knowledgeable, professional staff tha... — Harry M.
Extremely knowledgeable, professional staff that really cares about their patients. And it shows.
Nov 17, 2022
Everyone is friendly and knowledgeable!! — Robin P.
Everyone is friendly and knowledgeable!!
Nov 17, 2022
Excellent customer service!!! The staff is so f... — Amy M.
Excellent customer service!!! The staff is so friendly and professional. Appointments are always on time
Nov 17, 2022
Staff were extremely professional and patient — Melena V.
Staff were extremely professional and patient
Nov 17, 2022
Very organized operation. I was able to get an ... — David T.
Very organized operation. I was able to get an appointment the same day and was in and out in a very efficient manner.
Nov 16, 2022
The most perfectly splendid experience I’ve had... — Jennifer L.
The most perfectly splendid experience I’ve had in a very long time. Walked into the office greeted with sincerity. The staff were well organized , professional & happy. I arrived early as recommended @1:46. My appointment was @ 2:15.I was seen in a timely manager 1:55 , felt comfortable and at ease. My doctor was super nice and informative. All in all great experience. Thank you
Nov 14, 2022
Wonderful experience! — Susan G.
Everyone professional, and very helpful. Nice group of people all round.
Nov 12, 2022
Every person from the doctor on down answered m... — Mary Ellen T.
Every person from the doctor on down answered my questions and went out of their way to make my experience pleasant and thorough.
Nov 11, 2022
Courteous and thorough care... — Karen B.
Courteous and thorough care. Optician was very helpful even though I wasn’t buying glasses there. She explained thoroughly the different kinds of nose pieces. Very respectful. Thank you!!
Nov 11, 2022
Great customer service, hand out the business c... — Jackie A.
Great customer service, hand out the business cards to my clients and friends.
Nov 10, 2022
A truly superior optometric practice! — Susan D.
The office is friendly, professional, efficient, and have my eye health as it’s priority!
Nov 10, 2022
It was a lovely experience, just don’t have any... — Normisa D.
It was a lovely experience, just don’t have anyone to recommend
Nov 8, 2022
Dr. Stacy and team were professional, courteous... — Todd N.
Dr. Stacy and team were professional, courteous and thorough. They answered all my questions and I would highly recommend them
Nov 7, 2022
Exceptional customer service. — Mary W.
Arrived 15 minutes early as requested and was immediately taken back to start appointment. Doctors and staff have exceptional customer service skills, explain everything in detail and provide excellent explanation of services and costs involved.
Nov 7, 2022
Everyone is so friendly and welcoming! — Rosalee H.
Everyone is so friendly and welcoming!
Nov 7, 2022
Friendly, knowledgeable, courteous & genuine de... — Sydney JR K.
Friendly, knowledgeable, courteous & genuine desire to make this visit pleasant.
Nov 7, 2022
I have always felt like a valued customer. I ha... — Linda M.
I have always felt like a valued customer. I have special needs with one eye and the staff have always made sure my glasses were correct. And they did it patiently.
Nov 7, 2022
Friendly staff and very good service. — William W.
Friendly staff and very good service.
Nov 7, 2022
Staff always respectful & professional. The eye... — Kimberly M.
Staff always respectful & professional. The eye doctors listen & give a thorough exam. I have been a patient here for 20 years & highly recommend them for services.
Nov 5, 2022
Always a pleasant experience!! Everyone is frie... — Steven M.
Always a pleasant experience!! Everyone is friendly and professional!!
Nov 5, 2022
Great well- managed office with excellent train... — Sandra W.
Great well- managed office with excellent trained staff. Excellent customer service and care. Best place I have ever been. Good supply of products. I have never had to wait and they are not rushed when they see you. They take their time with you at each visit to thoroughly examine your needs. I highly recommend!
Nov 3, 2022
Staff always friendly! No waiting, as soon as ... — Gayla C.
Staff always friendly! No waiting, as soon as you get there your taken back for your appointment! Dr Nilsen always answers every question and explains everything.
Oct 29, 2022
Review — Pierre L.
When I am at Nilsen"s, I feel as though I am amongst friends. Everyone is so nice !
Oct 29, 2022
— Jean W.
I just had scratched lenses replaced, waited while they were cut and inserted into the frames. I was treated very well, as usual. My glasses were taken very soon after I arrived, time to replace was explained, and I was happy to wait the 20 or 30 minutes it took. Now I can see without looking through scratches!
Oct 29, 2022
Very efficient office. Patrick was great at doi... — Gregory P.
Very efficient office. Patrick was great at doing all the testing prior to the exam. He is very relaxing and friendly. Dr. Kellerman is also very kind and listens to your concerns. Christine reviewed all my options with my vision insurance to pick the best frames and lenses.
Oct 28, 2022
Received great service Thoroughly checks your ... — Tanya T.
Received great service Thoroughly checks your eyes.
Oct 28, 2022
10 out of 10 — Sarah W.
Fast, easy, still there for you when you have questions. This place is great!
Oct 26, 2022
Excellent welcome - very professional service b... — Edward J.
Excellent welcome - very professional service by everyone that I spoke to. Other companies could learn a lot fr how you do it!
Oct 26, 2022
Very friendly, lots of staff available to help ... — Tanner K.
Very friendly, lots of staff available to help people, and clean office.
Oct 24, 2022
Everything You Want In Care — Judith S.
While the care from the Drs. Nilsen is everything you want from your doctor; personable, great listener, not rushed, and extremely knowledgeable we all know it’s the staff that makes the practice. EVERYONE in this office is friendly, helpful and most of all professional.
Oct 24, 2022
A Wonderful and Knowledgeable Eye 👁 Practice... — Jennifer M.
From the moment I entered the office I was treated as if I was their only concern. They all are so helpful and knowledgeable and I feel well taken care of when I go for my appointment. If you have an emergency with your eyes call them or you need a yearly exam they are the eye practice you should see!!
Oct 22, 2022
Customer service and knowledge are exceptional!... — Keith M.
Customer service and knowledge are exceptional!
Oct 22, 2022
Another great experience at Nilsen! — Diana G.
I think Nilsen is a well run, professional operation. Every employee I have ever come in contact with has been caring and pleasant. Their prices on contacts are surprisingly competitive.
Oct 21, 2022
— Susan B.
Everyone in the office is professional, helpful, and friendly. Dr Perry is as well. His exams are thorough, and he takes the time to give detailed explanations if needed. I've been using Nilsen Eye Care for years and look forward to my visits each year.
Oct 17, 2022
Amazing experience from beginning to end! — Katherine B.
Amazing experience from beginning to end!
Oct 17, 2022
Great experience through the whole process... — Bryan D.
Great experience through the whole process from check-in to exit. Everyone was friendly and I felt like they were happy to take care of me. Both folks who gave me the exam explained everything thoroughly.
Oct 15, 2022
The staff and friendly, efficient and effective... — Richard H.
The staff and friendly, efficient and effective in professionally carrying out their roles and customer care. Always a pleasant appointment. Doctor and staff readily explain procedures and make valued recommendations.
Oct 14, 2022
Everybody is very friendly and professional! — Shirley C.
Everybody is very friendly and professional!
Oct 14, 2022
My check in was very easy and quick. The employ... — Veronica R.
My check in was very easy and quick. The employee who helped me with the fitting for my glasses was very personable and helpful. Very nice and quick to the point.
Oct 14, 2022
Disappointed — Catherine S.
I love you guys and have recommended you, but you put the wrong prescription in my glasses this time! My glasses broke because of an accident. I wanted the same frame and prescription. All good. Except when I picked them up, and everything was fuzzy. Turns out, it was a distance rx instead of reading. Of course you’re fixing it, but I’m having to wear my gouged and broken glasses for twice as long!!! Do better, please.
Sep 28, 2022
Amazing office — Deborah B.
They are an amazingly well run office and have top doctors, machines and eye wear styles and products. They go the extra mile to keep your eyes healthy
Sep 28, 2022
Was treated very well. Tests were accurate and ... — Kay S.
Was treated very well. Tests were accurate and in a timely manner
Sep 27, 2022
Take the masks off it is ridiculous to see peop... — Jeffrey K.
Take the masks off it is ridiculous to see people wearing masks that are vaccinated not to mention the paper masks you hand out in the lobby are completely worthless.
Sep 24, 2022
Everyone is very professional and does a great ... — Jane J.
Everyone is very professional and does a great job. I am always pleased with the service I get.
Sep 23, 2022
Received service as soon as I walked in. Very ... — Larry E.
Received service as soon as I walked in. Very efficient.
Sep 23, 2022
All people wee very nice. Listened and were hel... — James M.
All people wee very nice. Listened and were helpful.
Sep 21, 2022
Your staff is always friendly and welcoming. Th... — Kim G.
Your staff is always friendly and welcoming. The office has a clam energy.
Sep 20, 2022
I refer your services all the time to co-worker... — Dale C.
I refer your services all the time to co-workers, family and friends.
Sep 17, 2022
I have had a positive experience on all my vi — Walter S.
I have had a positive experience on all my visits
Sep 16, 2022
Rebekah repaired my glasses in minutes. — Marion P.
Rebekah repaired my glasses in minutes.
Sep 16, 2022
I wouldn’t go anywhere else! — Mary C.
I’ve been coming to Nielsen for years. I wouldn’t go anywhere else!
Sep 15, 2022
Perfect eye care!! — Rafael P.
This office is no waiting, from the minute I walked in the door I was greeted and taken care of. And all the years going to the eye doctor I have never seen a more friendlier group and professional.
Sep 12, 2022
Great Experience — Thomas B.
I didn't have to wait when I arrived. Conner was very personable and efficient with the pre-exam activities. As always, Dr. Eric Nilsen was great. The optical technicians were easy to work with and steered me toward frames that met my preferences. The entire process took about an hour.
Sep 9, 2022
Good service! Very happy with Dr and staff! — Rudolph H.
Good service! Very happy with Dr and staff!
Sep 9, 2022
Quick and friendly service, Dr Neilson is conce... — Steven B.
Quick and friendly service, Dr Neilson is concerned with your eye health
Sep 8, 2022
Dr. Nilsen is the best!!! His staff is kind and... — Rhonda C.
Dr. Nilsen is the best!!! His staff is kind and caring. I would not go anywhere else!
Sep 3, 2022
I was able to get in within a couple hours of c... — Jacquelyn B.
I was able to get in within a couple hours of calling to have a problem assessed. Very efficient staff and no waiting.
Sep 2, 2022
Everyone is very pleasant and easy to work with... — Byron C.
Everyone is very pleasant and easy to work with. It’s obvious that the Nilsen’s take care of their staff. Look into Experticity! Provides great discounts and knowledge on the products you sell.
Sep 2, 2022
Always a well oiled experience. Everyone frie... — Valerie W.
Always a well oiled experience. Everyone friendly!
Aug 31, 2022
Everyone is so friendly, patient and welcoming.... — Monica M.
Everyone is so friendly, patient and welcoming. The assistant was very personable listening to my vision needs. Never have I felt rushed during any appointment
Aug 29, 2022
I was looking for a smaller eye practice and I ... — Virginia D.
I was looking for a smaller eye practice and I found a great one. I instantly felt comfortable and enjoyed meeting my new eye doctor. Thank you and I will look forward to my ongoing relationship with your practice.
Aug 27, 2022
— Sandy B.
Great place to have my eyes checked. All th employees are super considerate and so are the staff. My Dr. Nilsen as alwaysbeen super to my needs. Thanks you so much!!!!
Aug 26, 2022
Had a problem with my eye and they saw me right... — William S.
Had a problem with my eye and they saw me right away and took care of it.
Aug 25, 2022
From beginning to end the pricess was great! — Stephen M.
From beginning to end the pricess was great!
Aug 25, 2022
I appreciate the attention and knowledge from t... — Sharon C.
I appreciate the attention and knowledge from the staff and doctor.
Aug 22, 2022
Kudos! — Lauren B.
Every aspect of our visit was professional, efficient, and patient focused. What a pleasant experience!
Aug 19, 2022
Both Nancy and I were disappointed that there w... — Neal N.
Both Nancy and I were disappointed that there was a decision to bill our visit as medical. The additional cost to us is significant, particularly for me given that I had been for a real medical matter just a few days previously. We’ve talked together about this experience and feel the billing decision had to do with compensation for the practice and not routine checkups. We expect to pick up our records a go next year to a different provider.
Aug 19, 2022
I love to recommend you all and do so often! — Teresa G.
I love to recommend you all and do so often!
Aug 19, 2022
Everyone at Nilsen is knowledgeable, friendly, ... — Latonya R.
Everyone at Nilsen is knowledgeable, friendly, and professional.
Aug 19, 2022
Excellent service from scheduling to exam. Firs... — James N.
Excellent service from scheduling to exam. First class.
Aug 19, 2022
Great team of professionals — Laura M.
These folks are always nice, courteous, efficient with time and answer all of my questions!
Aug 18, 2022
Over 10 Years of wonderful Ccre for me and my f... — Ronald B.
Over 10 Years of wonderful Ccre for me and my family .
Aug 18, 2022
I have been Dr. Perry and the Nilsen practice f... — Richard L.
I have been Dr. Perry and the Nilsen practice for many years and have always been very happy with both. Dr. Perry is extremely professional, very personable, and just a great guy! His assistant, Kaylee, is also an extremely competent, charming, and warm person and a joy to work with.
Aug 17, 2022
Everyone is always so polite, friendly and kind. — Martha A.
Everyone is always so polite, friendly and helpful. Since I do not have vision insurance, it is nice to know up front how much everything will cost, and they are so good at doing that. Dr. Perry is so thoughtful, and always explains everything he is doing and truly listens when I express concerns. I hate that we still have to wear masks. My husband's cardiologist doesn't even wear them any more! So, I wish that would stop and then I would give a 10 rating.
Aug 17, 2022
Took 2 visits to fix my problem — Stacey Z.
My eye wasn’t thoroughly looked at so my problem continued for a few days until I came back and another Dr decided to inspect the underside of my eyelid.
Aug 16, 2022
AWESOME AWESOME AWESOME....would definitely rec... — Shawn W.
AWESOME AWESOME AWESOME....would definitely recommend ❗️Staff and doctors are professional...efficient...respectful ❤️
Aug 14, 2022
Great atmosphere and highly professional servic... — Malcolm T.
Great atmosphere and highly professional service. Full explanation of assessment and care decisions. The patient is in charge of their health with tremendous guidance!
Aug 13, 2022
Nilsen Eye Care always does an outstanding job ... — Eric C.
Nilsen Eye Care always does an outstanding job ... from notifying you of your appointment , to check in, to prescreening , to exam , to optical dept
Aug 11, 2022
Great service supe professional everyone in the... — Olga G.
Great service supe professional everyone in the office!!👍 and they speak Spanish and inglés
Aug 11, 2022
People are very friendly and very helpful...I w... — Sandra A.
People are very friendly and very helpful...I would definitely recommend them.
Aug 8, 2022
Molly was awesome, as well as Brooke helping me... — Sandra S.
Molly was awesome, as well as Brooke helping me with choosing the right frames.
Aug 6, 2022
From the time of my of making my appointment to... — Christian C.
From the time of my of making my appointment to the time of my appointment communication was great. That is really important to me. The staff is well train from the greeting moments to the end of the appointment, one gets the outmost of attention and courtesy no matter how busy the office is..
Aug 6, 2022
Your service is wonderful! — Jacob H.
Your service is wonderful! The staff is kind and knowledgeable
Aug 5, 2022
Dr. Stacy is top notch. — David G.
Dr. Stacy is top notch. He is very genuine and goes the extra mile. Took the time to listen to my concerns and was able to provide the information I was looking for.
Aug 4, 2022
Best eye care anywhere! I’ve been a patient fo... — Jeffrey O.
Best eye care anywhere! I’ve been a patient for over 20 years even though I’ve lived in South Carolina the past 6 years. It’s worth the trip.
Aug 1, 2022
— Lesley G.
Friendly staff. They took the time to explain the steps through the exam and my options for eyewear. I like that they have extended hours and are willing to see me again at no cost if my prescription needs adjustment
Aug 1, 2022
Everyone was very friendly and helpful. The do... — Elizabeth B.
Everyone was very friendly and helpful. The doctor answered all of my questions.
Jul 31, 2022
Dr. Stacey was very kind and patient with my so... — Aiden B.
Dr. Stacey was very kind and patient with my son who is on the spectrum. Would highly recommend him!!!
Jul 29, 2022
All was well with the appointment. Very efficie... — Rachel A.
All was well with the appointment. Very efficient. Just wanted to point out one thing that bothered me. I've had appointments with 2 doctor's in different practices recently. Both had me remove my mask in the exam room so they could appropriately perform an exam. When I was in the exam room at Nilsen, I was told to hold both the stick that covers one eye and also a fan so that my glasses wouldn't be fogged up due to wearing my mask. I'm all for precautions, but this is completely ridiculous and over the top. It is not 2020 any more.
Jul 27, 2022
The staff was sooo kind and professional . My ... — Rosalind D.
The staff was sooo kind and professional . My optometrist Dr. Kellerman was extremely thorough and she took her time . I have been to several eye care/ institutes however this one is by far the best .
Jul 20, 2022
Very prompt and courteous service, staff is kno... — Bessie B.
Very prompt and courteous service, staff is knowledgeable and organized; Dr. Nilsen performed a thorough eye exam and plan for treatment.
Jul 19, 2022
I was not a patient of Nilsen. When I called o... — Dara M.
I was not a patient of Nilsen. When I called on a Saturday morning with an eye problem, I was seen in a half-hour! What a blessing - I had an infection on my cornea and immediately medical attention was HUGE! THanks!
Jul 18, 2022
Wait time after check in remains the most effic... — William B.
Wait time after check in remains the most efficient of any practice experienced, Each member of the staff providing a service is polite, professional and patient focused! Simply the best Optometrist office ever visited!
Jul 18, 2022
Mr — Michael B.
They were quick to check me in and bring me back to waiting area, away from the lobby where it seemed crowded
Jul 18, 2022
Love the staff always friendly and helpful — Bounlay C.
Love the staff always friendly and helpful
Jul 16, 2022
Friendly, punctual, and willing to listen to qu... — Krista Z.
Friendly, punctual, and willing to listen to questions/concerns
Jul 15, 2022
Love Nilsen! Very professional, excellent staf... — Diana G.
Love Nilsen! Very professional, excellent staff and competitive prices.
Jul 14, 2022
I've been a patient of Dr. Nilsen for sever — Angela J.
I've been a patient of Dr. Nilsen for sever
Jul 13, 2022
— Willie D.
Nilsen Eye Care is outstanding in the service they provide. The process of getting in and out is very efficient. Everyone is very nice and knowledgeable about their process in the care of you. I would highly recommend them anyone looking for exceptional eye care.
Jul 13, 2022
Everyone that we encountered was very nice and ... — Carol F.
Everyone that we encountered was very nice and professional. The service was quick. We were in and out in no time. I am mentally disabled and everyone I encountered was very understanding. Thanks for the great service.
Jul 13, 2022
When I first entered the office I was very shor... — Marianne B.
When I first entered the office I was very short of breath from walking up the ramp. I said to my grandson that I needed a chair, and before he had a chance to process that, a young woman from behind me brought me a chair. I didn't get her name...but I really appreciated what she did. Both Becca and Brooke were personable, professional, and very helpful. I was grateful for Brooke's patience. I enjoyed listening to the discussion my grandson and Dr Stacy had about the glasses made for computer watchers!
Jul 11, 2022
Great interpersonal skills and knowledge. — Penelope M.
The staff is personable. The exams are thourough, the establishment is well-run and spotless. They have a decent selection of frames. This visit the computers were down and slow, but 99% of the staff didn't let it affect their disposition. They didn't openly complain, show it in their face, or speak negative about the problem. Only one person seemed a little flustered. Grace was more knowledgeable than whoever helped me during my last visit, where I purchased two frames that were too large for my face. It's unfortunate I can never use those Jimmy Choo and Kate Spade costly frames again. Grace was very patient with my decision making. She obviously knows her business. Conner has the potential to be as personable as the rest of the staff. He was very thorough with his exam. He has a bright future. Dr. Perry is the greatest. He never rushes me and has a great chairside manner. He doesn't mind all my questions. His expertise is evident. Years ago, I almost stopped coming when I used to see another doctor and there was no diversity in the staff, but I'm glad I stayed because it has improved. I think I have been coming about 10 years now. Thank God for eyecare and eyewear insurance. The first thing my husband said when we left was, the service was so great we will never go elsewhere.
Jul 10, 2022
Quick and accommodating. Get you in to perform ... — Jeffrey N.
Quick and accommodating. Get you in to perform an exam quickly.
Jul 8, 2022
Dr Stacy is wonderful! Always so pleasant and h... — Lisa M.
Dr Stacy is wonderful! Always so pleasant and he does a fantastic job of explaining options in eye care.
Jul 7, 2022
Great customer service and appointment time was... — David B.
Great customer service and appointment time was right on schedule
Jul 4, 2022
Everyone was very nice and friendly, keep up th... — Vanessa A.
Everyone was very nice and friendly, keep up the good work🙂💕💞
Jul 2, 2022
I’ve always been very happy with not only the s... — Erin D.
I’ve always been very happy with not only the service, but the attitudes of everyone in the office. I love Dr. Stacy and David is hands down the absolute best tech to put a puff of air in your eye.
Jul 2, 2022
Always a great experience here! — Michael B.
Always a great experience here! The doctors are so knowledgeable and explain everything so well. It’s also nice to have such a helpful staff who get our family into the right frames and lenses. This is by far the best place in Richmond.
Jul 2, 2022
Connor was very nice and helpful. A great addit... — Lee D.
Connor was very nice and helpful. A great addition to your staff!
Jul 1, 2022
The optometrist was the best one I have ever be... — Brian M.
The optometrist was the best one I have ever been to she was so helpful and so nice she was a Pleasure to deal with
Jul 1, 2022
Excellent service/Excellent care and attention ... — Deborah C.
Excellent service/Excellent care and attention to detail. Would not go anywhere else. Have been with this practice since day one!
Jun 30, 2022
Arrived early and had NO wait. Everyone is ver... — Kristina H.
Arrived early and had NO wait. Everyone is very friendly and personable, and they go out of your way to make you feel relaxed and comfortable. They are not only committed to eye health, but the overall well-being of the patient, and do a great job of explaining how medical issues play a role in eye issues.
Jun 30, 2022
Dr nilsen changed my right eye prescription...I... — Wallace W.
Dr nilsen changed my right eye prescription...I love the change...it's working for me...the office staff is friendly and great!!!
Jun 30, 2022
Wonderful friendly staff, thorough & knowledgea... — Faith B.
Wonderful friendly staff, thorough & knowledgeable Doctors & technicians took care of my needs.
Jun 30, 2022
Staff is so wonderful, kind and patient. — Thomas P.
Staff is so wonderful, kind and patient.
Jun 27, 2022
Everyone is always so nice and genuine - EVERYO... — Ashley Z.
Everyone is always so nice and genuine - EVERYONE!
Jun 27, 2022
Always a great experience! — Jennifer M.
Always a great experience with friendly doctors and staff. Also the fabulous selection of frames, I look forward to my annual appointment!
Jun 25, 2022
Staff is always professional and efficient. Dr ... — Bonnie D.
Staff is always professional and efficient. Dr A. Nielsen is excellent. Definitely recommend her
Jun 25, 2022
Awesome Eye Care and People! — Stacy C.
Dr. Nilsen has been my eye doctor for years. He is always so pleasant and upbeat. I appreciate that he does not want to overprescribe. Even when I have lived two hours away, I still saw him for my appointments instead of finding a doctor near to my home. Why? He is the BEST! His team is AMAZING—they are incredibly friendly, patient, and helpful! Thank you for such wonderful care!
Jun 24, 2022
Dr Nilsen and his staff are top notch!! I woul... — Sherry L.
Dr Nilsen and his staff are top notch!! I wouldn't even consider leaving his practice. I refer friends/neighbors without hesitation.
Jun 24, 2022
Awesome experience, some the exam to the select... — Leonel T.
Awesome experience, some the exam to the selection of frames to how easy the billing was. This was top notch I will definitely come back.
Jun 23, 2022
The tech-Patrick was very informative, kind and... — Kaelyn J.
The tech-Patrick was very informative, kind and patient. He made the visit a lot less nervously, than I expected it to be.
Jun 23, 2022
Wonderful experience at this office. — Charles S.
Wonderful experience at this office. Largest optical practice I have ever experienced. I learned more about eye care in one hour, than I had learned my entire life. I give it my endorsement 100%! I do not do that often. I cannot wait to pick up my new eyewear.
Jun 23, 2022
Excellent, attentive customer care! Providers ... — Kelsey C.
Excellent, attentive customer care! Providers are always proactive with great bedside manner. I have always had a positive experience during my 5+ years as a patient at their practice. Always enjoy my eye appointments at Nilsen and would not go anywhere else!
Jun 22, 2022
Everyone at Nilsen is always so friendly! Neve... — Judith S.
Everyone at Nilsen is always so friendly! Never feel rushed. Love it!
Jun 20, 2022
Dr. Stacy is outstanding at answering all of yo... — Harriet D.
Dr. Stacy is outstanding at answering all of your questions and has a very pleasant way about it. He is quite knowledgeable about Fuch’s dystrophy which he diagnosed recently and advises me as to what to do. The staff at Nilsen are all great to work with.
Jun 20, 2022
Everyone in the office from the front desk staf... — Charlotte G.
Everyone in the office from the front desk staff to the medical team was so kind and patient with my nervous 5 year old! We had a great visit and she walked out with an adorable pair of glasses.
Jun 17, 2022
Great customer experience! — Keith M.
Great customer experience! No waiting room. Friendly and professional staff. Everyone person knew I was a new client and welcomed me. Every procedure was thoroughly explained and coordinated. Well done!
Jun 17, 2022
your staff is awesome! Professional, friendly a... — Sean S.
your staff is awesome! Professional, friendly and fast! Always an amazing experience from check-in all the way to check-out.
Jun 17, 2022
Our family really appreciates Nilsen’s dedicati... — Laurie C.
Our family really appreciates Nilsen’s dedication to providing a positive experience during each office visit. Many thanks to Dr Stacy too!
Jun 16, 2022
Excellent communication and service... Knowledg... — Ceasar J.
Excellent communication and service... Knowledgeable staff
Jun 15, 2022
absolutely amazing as always! — Jessica F.
y’all are always on point! professional and friendly. i never have to wait long. i feel heard and understood. thank you!
Jun 10, 2022
My experience with Nilsen has been great — Sandra A.
My experience with Nilsen has been great the staff is always friendly and smiling. Dr. Perry is a great doctor . I would recommend them
Jun 10, 2022
Insurance switch at checkout. — Virginia B.
I was happy until checkout. In that small area there are six people talking loudly either on the phone or in person to the point I could not fully hear/understand because of all the background noise. I was told my bill before checkout and then at checkout they said it was eighty dollars more. I was told it was going to go through my medical insurance rather than my vision insurance. I did not have a medical appointment; I was in for my annual eye/vision checkup. Dr. Perry never said my appointment was a medical appointment--he is not an MD. If I can't use my vision insurance for my yearly exam when can I use it? The lady up front was borderline belligerent and said she would process the bill through my vision insurance this year but next year it would be considered a medical appointment. The difference was eighty dollars. I thought it was a ploy to get more money and how dare I ask a question. I didn't like being told what next year would be when things could be very different. If I hadn't asked a question I would be out of eighty dollars. I did not have a good feeling about the entire exchange.
Jun 8, 2022
They made us sign a financial statement never h... — Robert H.
They made us sign a financial statement never had a problem ever paying our bill before. Sent to us by email at 8:30 am the appropriate that morning. Of course we hadn’t seen it. There was so many people in the place but yet your concerned about everyone wearing a mask.Why are you scheduling so many patients at one time! They were backed up waiting to be checked out.
Jun 6, 2022
Great care even on Saturday! — Susan K.
Love that I was able to be seen on short notice when I noticed a flashing light in the exterior of my left eye! Thankfully it was some normal shedding of ocular lining in back of eye.
Jun 6, 2022
I came into the office without an appointment b... — Mary B.
I came into the office without an appointment because I was seeing cloudiness in my right eye. The office staff was really nice and accommodating. I saw Dr. Ketterman (sp) and she checked everything thoroughly. I felt so much better after getting the exam. Nilsen has been my go to eye clinic for several years and I will never change!
Jun 6, 2022
Emergency visit — Lory D.
Great visit they got me in promptly due to an emergency visit, since my regular eye Dr, was uavailable, and the issue was resolved perfectly.
Jun 6, 2022
Everyone was helpful doctor was on point took g... — Martha H.
Everyone was helpful doctor was on point took good care of problem
Jun 6, 2022
Outstanding in all respects, from entry welcome... — Thomas P.
Outstanding in all respects, from entry welcome, examinations, glasses and lens selections, and even to paying, everyone is friendly, professional, and efficient.
Jun 6, 2022
Service fast and friendly. — Ellen C.
Everyone was friendly and service was quick. I did not have to wait for anyone.
Jun 3, 2022
As a long-time client, I've always been taken ... — Clareta S.
As aa long-time client, I've always been taken in on time, supported and informed so I can make a decision on my eye health.
Jun 3, 2022
Dr. Nilsen runs a great practice. Really like g... — Jeffrey L.
Dr. Nilsen runs a great practice. Really like going there. Except for one thing. A week in advance I get an email saying (correctly) that my appointment is at 9:30, but I should arrive 15 minutes early to do something or other. That sounds like my appointment is for 9:15, not 9:30. Why not say that up front? Why do doctor's offices do this!!! It would be like making an appointment to get your muffler replaced and being told to arrive 15 minutes early so that they can remove your current muffler!
Jun 3, 2022
Love Dr. Alexandra! — Sarah E.
Love Dr. Alexandra! She is knowledge, professional, a great listener, and friendly! Couldn’t be happier.
Jun 3, 2022
Dr. E. Nilsen is highly skilled, thorough and e... — Lawrence M.
Dr. E. Nilsen is highly skilled, thorough and empathetic. The staff is congenial, efficient and work together as a seamless team. It is an exceptionally high functioning professional office.
Jun 2, 2022
I’ve already recommended you to all my friends.... — Catherine I.
I’ve already recommended you to all my friends. Dr. Nilsen has helped me with a number of eye issues. He knows all the best people to help. I’ve been a patient for a long time and the service just continues to improve.
Jun 2, 2022
Great all round service, thank you !!! — Timothy B.
Great all round service, thank you !!!
May 30, 2022
Nilsen Eye Care was recommended to me by my fri... — Billie W.
Nilsen Eye Care was recommended to me by my friend when we moved here. I used their service and was very pleased. I will recommend them to others.
May 27, 2022
First visit — Dayle G.
This was my first visit. I was very pleased with the staff, the service, and the actual exam. Everyone was friendly and knew their job. There was no pressure to buy glasses. The visit ran very smoothly. I highly recommend Nilsen Eye Care on Courthouse Road.
May 27, 2022
They are great!! They always take care of me an... — Nylia J.
They are great!! They always take care of me and my family!!
May 25, 2022
Simply the Best! — Shannon F.
Simply the Best! Everything moves so efficiently from the moment I walk in to the moment I leave. Their process works so well and the communication on billing and my options is transparent and clear. Style options are amazing and the staff is so helpful.
May 25, 2022
A great facility and wonderful staff. — Amanda W.
A great facility and wonderful staff. I needed to be seen urgently twice in the last year and both times they got me in right away. I would recommend this office to anyone looking for good eye management.
May 23, 2022
Staff was very professional and knowledgeable. ... — Claudette D.
Staff was very professional and knowledgeable. Enjoyed my visit.
May 21, 2022
Wonderful First Visit — Joseph T.
We had a really nice experience. Everyone on the staff were very very nice and highly professional. Dr. Nilsen did a terrific job. She was involved in every step of the process.
May 21, 2022
I will be back!!!! — Keisha M.
Took care of my needs with care. Everyone was Very nice and polite. Can’t wait to visit again.
May 19, 2022
Flexibility with scheduling an appt and weekend... — Angela H.
Flexibility with scheduling an appt and weekend hours. The exam process is efficient and fast.
May 17, 2022
Great staff that is very friendly from the time... — Nicholas H.
Great staff that is very friendly from the time I walked in the door to the time I checked out. Very clean atmosphere and I just felt welcomed while interacting with everyone. Knowledgeable staff that was able to answer all my questions with confident. Highly recommended Nilsen Eye Care to all!
May 16, 2022
Great customer service from all the staff who a... — Johnny B.
Great customer service from all the staff who assisted me especially my eye doctor.
May 16, 2022
KATIE WAS VERY KNOWLEDGEABLE — Johnny D.
KATIE WAS VERY KNOWLEDGEABLE AND PATIENT EXPLAINING OPTIONS FOR MY EYE GLASSES
May 16, 2022
Staff very friendly and got quick service. — Shirley L.
Staff very friendly and got quick service.
May 16, 2022
The office space is beautiful. The staff is ver... — Jacquelyn B.
The office space is beautiful. The staff is very efficient and absolutely no waiting time. Dr. Stacy is awesome and thorough.
May 14, 2022
Have been a patient for almost 20 years. Excel... — Edward B.
Have been a patient for almost 20 years. Excellent, caring service from Dr. Alexandria Nilsen. Always clear instructions, recommendations and explanations.
May 14, 2022
I have always been treated with the utmost resp... — Thomas V.
I have always been treated with the utmost respect when there for whatever reason.
May 13, 2022
Great Experience! — Tiffany S.
The second I left the office, I had already texted people that they should come to Nilsen Eye Care! It was the best experience I've ever had at an eye doctor. The staff was VERY friendly and efficient, and made me feel like they cared right when I walked in.
May 13, 2022
"Full service" eye care — Patricia P.
I was called back early and each step of the exam process was explained. Dr. A. Nilsen took time to explain what she was looking for as she reviewed the "photo of my eye". Great exam feature to take advantage of as an extra screening for glaucoma.
May 8, 2022
I was greeted by polite and professionals. Tha... — Joan W.
I was greeted by polite and professionals. Thank you for all you do for me. Love my doctor. He’s a good one. Thank you all.
May 7, 2022
Nilsen Eye Care - A Smart Choice — Marie H.
Without a doubt Nilsen Eye Care tops the charts when it comes to the most comprehensive eye care in the Richmond area. The staff from the reception are to the doctors are courteous, welcoming, informative and thorough. I love choosing new eyeglass frames from their extensive selection and the technicians give great guidance in this selection without being aggressive. Nilsen Eye Care would be a smart choice for the whole family’s eye care needs!
May 7, 2022
— Tiffany M.
Dr Kellerman was wonderful. She is always so friendly and helpful and never keeps me waiting. Bieny was exceptional. I will always ask for her when getting my glasses!
May 6, 2022