Nilsen Eye Care
see the difference caring makes
3217
Reviews
Address:
601 N. Courthouse Road
Richmond
,
Virginia
23236
View Map
Phone:
804-858-2020
Hours:
Mon 9-5:30, Tues 10-7, Wed 9-5:30, Thurs 9-5:30, Fri 9-5:30, Alternating Sat 8:30-3:30
Website:
Reviews
They are great!! They always take care of me an... — Nylia J.
They are great!! They always take care of me and my family!!
May 25, 2022
Simply the Best! — Shannon F.
Simply the Best! Everything moves so efficiently from the moment I walk in to the moment I leave. Their process works so well and the communication on billing and my options is transparent and clear. Style options are amazing and the staff is so helpful.
May 25, 2022
A great facility and wonderful staff. — Amanda W.
A great facility and wonderful staff. I needed to be seen urgently twice in the last year and both times they got me in right away. I would recommend this office to anyone looking for good eye management.
May 23, 2022
Staff was very professional and knowledgeable. ... — Claudette D.
Staff was very professional and knowledgeable. Enjoyed my visit.
May 21, 2022
Wonderful First Visit — Joseph T.
We had a really nice experience. Everyone on the staff were very very nice and highly professional. Dr. Nilsen did a terrific job. She was involved in every step of the process.
May 21, 2022
I will be back!!!! — Keisha M.
Took care of my needs with care. Everyone was Very nice and polite. Can’t wait to visit again.
May 19, 2022
Flexibility with scheduling an appt and weekend... — Angela H.
Flexibility with scheduling an appt and weekend hours. The exam process is efficient and fast.
May 17, 2022
Great staff that is very friendly from the time... — Nicholas H.
Great staff that is very friendly from the time I walked in the door to the time I checked out. Very clean atmosphere and I just felt welcomed while interacting with everyone. Knowledgeable staff that was able to answer all my questions with confident. Highly recommended Nilsen Eye Care to all!
May 16, 2022
Great customer service from all the staff who a... — Johnny B.
Great customer service from all the staff who assisted me especially my eye doctor.
May 16, 2022
KATIE WAS VERY KNOWLEDGEABLE — Johnny D.
KATIE WAS VERY KNOWLEDGEABLE AND PATIENT EXPLAINING OPTIONS FOR MY EYE GLASSES
May 16, 2022
Staff very friendly and got quick service. — Shirley L.
Staff very friendly and got quick service.
May 16, 2022
The office space is beautiful. The staff is ver... — Jacquelyn B.
The office space is beautiful. The staff is very efficient and absolutely no waiting time. Dr. Stacy is awesome and thorough.
May 14, 2022
Have been a patient for almost 20 years. Excel... — Edward B.
Have been a patient for almost 20 years. Excellent, caring service from Dr. Alexandria Nilsen. Always clear instructions, recommendations and explanations.
May 14, 2022
I have always been treated with the utmost resp... — Thomas V.
I have always been treated with the utmost respect when there for whatever reason.
May 13, 2022
Great Experience! — Tiffany S.
The second I left the office, I had already texted people that they should come to Nilsen Eye Care! It was the best experience I've ever had at an eye doctor. The staff was VERY friendly and efficient, and made me feel like they cared right when I walked in.
May 13, 2022
"Full service" eye care — Patricia P.
I was called back early and each step of the exam process was explained. Dr. A. Nilsen took time to explain what she was looking for as she reviewed the "photo of my eye". Great exam feature to take advantage of as an extra screening for glaucoma.
May 8, 2022
I was greeted by polite and professionals. Tha... — Joan W.
I was greeted by polite and professionals. Thank you for all you do for me. Love my doctor. He’s a good one. Thank you all.
May 7, 2022
Nilsen Eye Care - A Smart Choice — Marie H.
Without a doubt Nilsen Eye Care tops the charts when it comes to the most comprehensive eye care in the Richmond area. The staff from the reception are to the doctors are courteous, welcoming, informative and thorough. I love choosing new eyeglass frames from their extensive selection and the technicians give great guidance in this selection without being aggressive. Nilsen Eye Care would be a smart choice for the whole family’s eye care needs!
May 7, 2022
— Tiffany M.
Dr Kellerman was wonderful. She is always so friendly and helpful and never keeps me waiting. Bieny was exceptional. I will always ask for her when getting my glasses!
May 6, 2022
I appreciate the excellent service I receive wh... — Pamila W.
I appreciate the excellent service I receive when I see Dr. Neilsen.
May 5, 2022
As always, prompt, courteous and efficient. Lo... — Eileen S.
As always, prompt, courteous and efficient. Love Dr Nilsen and his staff.
May 2, 2022
As always the staff and the doctor are always i... — Terry P.
As always the staff and the doctor are always informative and pleasant always a great experience.
Apr 29, 2022
Everyone was very prompt, pleasant, professiona... — Kathy H.
Everyone was very prompt, pleasant, professional and helpful from check-in through ordering new glasses.
Apr 29, 2022
Fast service, knowledgable and friendly staff — Michael C.
Fast service, knowledgable and friendly staff
Apr 29, 2022
I saw Biene for a frame adjustment. She is the ... — Thomas S.
I saw Biene for a frame adjustment. She is the BEST! I request her every time because she is the only one who can get my frames adjusted perfectly!
Apr 28, 2022
I just moved to the area. I really like the car... — Michael W.
I just moved to the area. I really like the care. I recommended you to my wife and she is coming for her first visit this week!
Apr 27, 2022
No waiting at all. Very friendly and courteous ... — Jacqueline R.
No waiting at all. Very friendly and courteous persons.
Apr 25, 2022
Top quality eye-care professionals — Marvin M.
Nilsen has been my eye-care provider for years. They have always been the utmost examples of professional performance, information, and courtesy. Their explanations are clear and helpful, and their support of the products they provide has been extremely reliable. In addition, communication with the office has always been prompt and clear. In a complicated world, they provide uncomplicated and comprehensive eye care.
Apr 25, 2022
The reception process was quick and easy, they ... — Aidan H.
The reception process was quick and easy, they always offered their best lenses, Dr. Nilsen came quickly to check my eyes, and it all took less than an hour. Overall very good service.
Apr 23, 2022
You all have the process from coming in to appo... — Sally M.
You all have the process from coming in to appointment to finishing out with glasses/contacts/paying your bill down. Not a lot of waiting around, you all just keep it moving and look calm doing it. Everyone was very nice and unhurried. Very pleasant experience.
Apr 23, 2022
As always, very efficient and professional. — Linda H.
As always, very efficient and professional.
Apr 21, 2022
Caring, efficient staff and doctors.Taking tim... — Marilyn P.
Caring, efficient staff and doctors. Taking time to ask and answer your questions. No pressure to sell you their products.
Apr 21, 2022
I felt a little “rushed” for the first time eve... — Nancy W.
I felt a little “rushed” for the first time ever. I asked for the retinal scan and it wasn’t until check out that I remembered they forgot. When I brought it up, they said come back for it.I did need to return anyway. When I told them I had a full schedule for the next two weeks, the office was insistent that I not wait. I insisted that I would make a follow appointment later.
Apr 19, 2022
Incredibly polite and professional staff. — William A.
Incredibly polite and professional staff. I called with an eye issue and they were able to see me the same day. The receptionist was even able to get my care covered by my insurance. Highly recommend this office.
Apr 18, 2022
Always professional, knoand so nice — Kathleen C.
Always professional, knowledgeable and so nice
Apr 17, 2022
The office visit was very pleasant. The servi... — Faye M.
The office visit was very pleasant. The service was prompt and complete. Everything was done decently and in order.
Apr 16, 2022
I had a very good experience with Nilsen Eye Ca... — Teresa T.
I had a very good experience with Nilsen Eye Care on Courthouse Road. I did not wait long and felt at home there. I learned things about my eyes and vision I didn't know. It was a very informative visit. I had a very positive visit. The staff was excellent. I would highly recommend them!
Apr 16, 2022
Incomparable Eye Care!! — Phyllis B.
There is no category rating high enough to exemplify the honor it is to have been one of Dr. Nilsen's patients, these many (25+) years. Impossible to find more caring, dependable, knowledgeable, and helpful staff. I and my family have been asked for Dr. Nilsen's contact information, MANY times. An unexpected, but most welcome method of achieving a higher personal satisfaction rating for me, from my family and friends. Thanks for everything!!
Apr 14, 2022
Most efficient practice around, always courteou... — James R.
Most efficient practice around, always courteous and always on time, excellent staff
Apr 14, 2022
I highly recommend this practice! — Barbara M.
Coming to your office is always a pleasant and welcoming experience. Everyone one from reception to the eye tester to the doctor and the eyeglass person is pleasant and professional. I always recommend this practice to everyone I know.
Apr 12, 2022
The Doctor was very professional in taking care... — Althea P.
The Doctor was very professional in taking care of my eyes.
Apr 11, 2022
Exceptional Service — Cynthia J.
This was my first visit. Everyone was so kind and professional.
Apr 11, 2022
— Caroline P.
I found the eye exam given by Dr. Stacy very professional and thorough. His optician was very efficient. The staff at the desk were very pleasant and helpful.
Apr 9, 2022
Dr. Stacy was very prompt and explained everyth... — Leighanne D.
Dr. Stacy was very prompt and explained everything thoroughly
Apr 8, 2022
I have been coming to Dr. Nilen's office for ey... — Sandy B.
I have been coming to Dr. Nilen's office for eye care for many years. He is great!
Apr 8, 2022
Me and my family love Nilson EyeCare — Christopher H.
Me and my family love Nilson EyeCare
Apr 7, 2022
Everyone was exstreamly nice and profeesional. — Thomas S.
Everyone was extremely nice and professional.
Apr 6, 2022
Very at Ease — Robert R.
I am very anxious when it comes to my eyes. My visit was better than expected. The staff was kind and understanding and went above and beyond to make me comfortable. My exam was very thorough, my diagnosis was explained in a manner that I could understand and the follow up was much appreciated.
Apr 6, 2022
The doctor kept me informed of my prognosis and... — Paul N.
The doctor kept me informed of my prognosis and the staff answered all my questions.
Apr 4, 2022
Excellent in all regards! — Beth R.
Excellent experience. Everyone is very personable, attentive, and efficient with minimal wait. I really appreciate how everyone is willing to answer questions and never seems rushed. Scheduling pickup times for glasses and fitting really saves a lot of time and avoids crowding.
Apr 1, 2022
Nilsen Eye Care Courthouse: A friendly, profes... — Christine R.
Nilsen Eye Care Courthouse: A friendly, professional, and knowledgeable firm. Can’t say enough how satisfied I am in trusting my eye care with them!
Mar 30, 2022
Grace was very helpful with choosing new glasse... — Steven V.
Grace was very helpful with choosing new glasses. Thank you so much for an excellent experience
Mar 30, 2022
MD. — Victor O.
excellent staff and professional. Doctor is very understanding, experienced, excellent medical knowledge and explains condition in a way you can understand and listens to you and answer all questions.
Mar 26, 2022
Professional & genuine — David K.
This family-friendly practice has a history of care, concern, and quality. I am glad they have a Powhatan presence.
Mar 25, 2022
I was very pleased with the hospitality that wa... — Eugene W.
I was very pleased with the hospitality that was given to me along with great patience & understanding. I have already been promoting you all. Thank You, Sincerly Yours MR. EUGENE WYNN
Mar 25, 2022
Very happy with Dr. Kellerman. — Donna H.
I was very happy with my visit. Dr. Kellerman was nice, warm and very professional. I was comfortable during the eye exam, as Dr. Kellerman is personable. The lady who helped me choose frames was really friendly and that was great, too.
Mar 25, 2022
Always professional and always looking out for ... — Kate E.
Always professional and always looking out for the clients! Thank you for taking such good care of our family since 2001!
Mar 24, 2022
A little offended when asking for trial contact... — Alicia G.
A little offended when asking for trial contacts this morning. I am sure some people have taken advantage of trials, but if you were to acquaint yourself with my chart you would see we are in the middle of trying 2 different prescriptions, with 3 different types of lenses. I have never asked for anything and I wasn’t quite ready to make a big investment until I tired another lens. I am currently stuck w opened boxes I can’t return from the last rx that didn’t work.
Mar 21, 2022
Thorough care... — Phyllis T.
Thorough care for my eyes & my person from the time I walk in the door until I leave. Who wouldn’t return for that?
Mar 19, 2022
Grace helped me with my eyeglass selection. She... — Camille T.
Grace helped me with my eyeglass selection. She was attentive and very helpful.
Mar 19, 2022
All good Great service!!! ThanksCan you guys E... — Raman K.
All good Great service!!! Thanks Can you guys Email me my Prescription to me. My Email is Rkumar7836@gmail.com Thanks
Mar 19, 2022
Practice is very organized. People are knowledg... — Gerald O.
Practice is very organized. People are knowledgable and friendly.
Mar 19, 2022
Great place — Sandra S.
I love Dr. Stacy and the staff they were all awesome. I’ve been going here for at least five years. They are always willing to work with you. And example I went in on Tuesday which is what I thought it was by appointment date but it wasn’t it was the week after but they got me in I did not take forever it was just like having my appointment for that day.
Mar 17, 2022
I have been going to Nilsen eye clinic for a wh... — Donald J.
I have been going to Nilsen eye clinic for a while and always have been treated very well. No complaints
Mar 16, 2022
— Marlene S.
I have been coming to Nilsen Eye Care for 3 years and love everything about them. The customer service is Top Notch from the time you walk in and throughout your visit. Everyone you come in contact with is very knowledgeable and Dr, Stacy is awesome! Also, a very wide selection of eyewear to choose from. My experience here is always great.
Mar 15, 2022
Great place for eye care — Aida Z.
The staff was courteous and helpful. Dr. Kellerman was so knowledgeable and has a great bedside manner. I’m so glad that Nilsen Eye Care was recommended to me.
Mar 14, 2022
Knowledgeable staff. Everyone is friendly is t... — Pasquale V.
Knowledgeable staff. Everyone is friendly is the service is white glove. I received my glasses the same day. You will not be disappointed in choosing Nilsen Eye Care.
Mar 14, 2022
On time, friendly and listened to concerns and ... — Tristan Z.
On time, friendly and listened to concerns and offered different contact options.
Mar 14, 2022
Dr. Nielsen is excellent in both expertise and ... — Kenneth L.
Dr. Nielsen is excellent in both expertise and caring about his patients.
Mar 13, 2022
Very impressed, great job by Dr. Kellerman, Gra... — James M.
Very impressed, great job by Dr. Kellerman, Grace, and the whole staff.
Mar 12, 2022
The facility and staff are amazing! There was ... — Deborah F.
The facility and staff are amazing! There was absolutely nothing I would have changed. This place is great.
Mar 12, 2022
Was very pleased with Dr Stacy and his team. — Sara S.
Was very pleased with Dr Stacy and his team.
Mar 11, 2022
Friendly and knowledgeable staff — Ellen F.
Friendly and knowledgeable staff. Dr. Erik Nilsen is great - thorough and compassionate. His tech is great also.
Mar 11, 2022
I have and continue to recommend Nilsen Eye Car... — Bernadine J.
I have and continue to recommend Nilsen Eye Care. I have been a patient of the practice for more than 10 years and have never had a bad experience.
Mar 10, 2022
Patient focused staff and doctors. — William B.
Wait time is never more than a few minutes! Staff is always professional, polite, and attentive.
Mar 9, 2022
Nilsen Keeps An Eye on Our Eyes by always provi... — Kathy K.
Nilsen Keeps An Eye on Our Eyes by always providing a very thorough and informative evaluation and I especially appreciate the ongoing advancement in technology Nilsen offers to provide the latest analysis to maintain the healthiest eyes possible.
Mar 9, 2022
I was pleased with service I received. I was n... — Deborah V.
I was pleased with service I received. I was not happy when I walked in and was told that Dr. Perry was not available and I would be switched to Dr. Carter. I feel I should have been offered the chance to reschedule before arriving for my appt. You did not take into consideration me the patient by just switching to another Dr. You just made an assumption that it would be fine to switch. I did enjoy my visit with Dr. Carter
Mar 7, 2022
Wonderful Experience — Jill B.
Staff is always very friendly, courteous and professional. I love how Dr. Stacey takes the time to explain everything to me.
Mar 7, 2022
Excellent physicians and staff — Richard H.
Excellent physicians and staff. Supportive, friendly, and inform Zaza five. Time taken to discuss procedures a d findings. My wife and I have gone to Nilsen for years. Highly recommend. Also have frames and order lens and do fit and finish. One stop shop!
Mar 4, 2022
I thoroughly enjoyed my visit today, they were ... — Deborah H.
I thoroughly enjoyed my visit today, they were prompt,the place was clean ,the atmosphere was good, the doctor gave me all the attention that I needed for the appointment. He answered all my questions. You guys get a five rate star from me. Thank you!
Mar 4, 2022
Mr. Ron Preston — Ronald P.
Always friendly and professional staff. Dr. Alexandra Nilsen takes the time to review all my information and discusses any possible concerns about my eyes care. I always feel I'm here only concern during my exam.
Mar 3, 2022
My visit was very informative and helpful — Paulette P.
Everyone I spoke with was very helpful kind and friendly
Mar 3, 2022
Awesome Care :) — Faith D.
Really great staff that will help you out the best they can. They even picked out my next pair of glasses for me and I absolutely loved them! The environment is really friendly and they certainly know exactly what they're doing. Still hate the eye pressure tester though.
Mar 1, 2022
Everyone at Nilsen is unbelievably kind and pat... — Gina L.
Everyone at Nilsen is unbelievably kind and patient. I was so happy to choose them for my eye care!
Mar 1, 2022
I have been going to Nilsen Eye Care for over a... — Norma D.
I have been going to Nilsen Eye Care for over a decade. The office staff is always helpful and efficient. Dr.Alexandra Nilsen is personable, always on time and very thorough in her exam. I highly recommend Nilsen Eye Care.
Feb 28, 2022
— Nancy P.
I really love this practice. Everyone there is super nice and they take the time to answer questions and make you feel like they really care about you.
Feb 28, 2022
I have never been serviced in such an efficient... — Nikita W.
I have never been serviced in such an efficient manner. Rep that helped me ouch my glasses was so patient and didn't show any frustration of my going back and forth between frames. Prices here are a bit high, but you pay for what you get. It's unfortunate that they still make you go outside to try on glasses because of covid, but they try to make it as painless as possible.
Feb 26, 2022
Professional care and friendly staff — William P.
Professional and friendly staff combined with excellent assistants. Combine that with ta op-notch Optometrist and you have a superb experience.
Feb 25, 2022
Couldn't have gone better. Technician, doctor,... — David J.
Couldn't have gone better. Technician, doctor, and all involved in my appointment were great.
Feb 25, 2022
The entire staff I delt with today and others w... — Carl C.
The entire staff I delt with today and others were top notch, from check in to the tech. To the MD. to the optometrist who collectively help me choose my new sun glasses.. this is why I have been coming here since you were in the Towne center
Feb 25, 2022
Everyone is very friendly and extremely helpful... — Sheila J.
Everyone is very friendly and extremely helpful!
Feb 25, 2022
Everyone was extremely helpful, I didn’t feel p... — Cheyenne C.
Everyone was extremely helpful, I didn’t feel pressured at all with what I was looking for and this was my first exam in 10 years.
Feb 23, 2022
Very friendly — Kimberly C.
Every time I walk into the office, I am always greeted with a smile. I was lucky to have gotten Grace who helped me on the phone one day and then the next day was able to have her help order two pairs of glasses.
Feb 21, 2022
I was helped by the best place which is your of... — Patricia G.
I was helped by the best place which is your office. William was wonderful however my progressives are still a tad off. I’m hoping I can come back again to adjust them. Your business is the best in the field.
Feb 19, 2022
From the time I walk into the office, I am ackn... — Shirley C.
From the time I walk into the office, I am acknowledged and well taken care of. Check in is fast and by the time I'm checked in, someone is standing there to take me back. The entire staff is friendly and gets right to work but always pleasant. Dr. Perry is AWESOME! My husband has started to see him and feels the same way. This is the smoothest and friendliest medical office I have ever been in. They get an A+++!
Feb 18, 2022
The complete package — Donna C.
This is the second year I've gone to Nilsen for my eye check and was seen by Dr. Junker. She takes the time to explain everything. From the techs to the front desk folks to Dr. Junker you are treated great.
Feb 16, 2022
Perfect experience, as always. Staff and doct... — Douglas O.
Perfect experience, as always. Staff and doctors are friendly, efficient and professional. Great communication before and during my visit. Thank you!
Feb 16, 2022
All employees are truly professional and master... — Steven D.
All employees are truly professional and masters of their tasks.
Feb 16, 2022
Sending customers outside to try on glasses — Sheri D.
Find a place inside the building or stand 6 ft away when your customers try on glasses. And you should let people know in advance that is the procedure rather than scolding them when they quite naturally pull down the mask to take a look. It should be automatic to send customers outside because choosing frames with a mask on is ridiculous. Spending extra time going up and down the entry outside - away from your selections - during the winter is simply not acceptable. I might have bought the 2nd pair if I had felt better about the selection...But I stopped trying them on and decided it wasn't worth the time and trouble. I picked the same frames I already have for the pair I bought and went with that. I would have liked to have looked at more options, but I was short on time and didn't want to go in/out repeatedly.
Feb 16, 2022
Nilsen Eye Care rocks! — Tomeka B.
The whole experience was amazing. The courthouse locations has the most polite, knowledgeable and professional staff. I love that there was no wait time and they have a good selections of glasses.
Feb 14, 2022
Wonderful friendly service from people that kno... — Carl L.
Wonderful friendly service from people that know their field. They work really well together.
Feb 14, 2022
A very friendly and efficient operation from st... — Edward O.
A very friendly and efficient operation from start to finish.
Feb 12, 2022
Vey friendly and professional. Well trained st... — Joan D.
Vey friendly and professional. Well trained staff.
Feb 11, 2022
Great Doc and staff — Michael C.
Dr. Stacy and the staff at Nilsen were very thorough and explained procedures in detail. This is my second year going to Dr. Stacy and I have not been disappointed. I would recommend him to anyone looking for a new eye Dr.
Feb 10, 2022
Great doc and well-trained staff — Joanne D.
Dr. Alexandra Nilsen is awesome. She is knowledgeable and personable. And, the office has a great system and is incredibly organized. The staff are well-trained and friendly.
Feb 10, 2022
Great Service and friendly, efficient staff. C... — John D.
Great Service and friendly, efficient staff. Could use more budget friendly frames:)
Feb 10, 2022
— Ginger J.
Everything about this practice is top notch! The doctors, exam and lens technicians, as well as each of the customer service employees are personable, professional, and efficient. I always feel well cared for and valued whether contact is made via a phone call or an in-person visit.
Feb 9, 2022
Professional, thorough and pleasant. I have com... — Jayney A.
Professional, thorough and pleasant. I have come here for years. I know I am in the best care! Also love their contacts & glasses. Variety of choices!
Feb 9, 2022
Professional and friendly, excellent for the en... — Earnestine H.
Professional and friendly, excellent for the entire family.
Feb 8, 2022
Baylee and Sr. Stace were great with my daughte... — Eliza R.
Baylee and Sr. Stace were great with my daughter. Molly helped her pick out glasses, and she was thrilled! It was a great experience and I have already recommended your office to others.
Feb 7, 2022
Great experience AGAIN — Fatih B.
Always great friendly professional stuff and amazing DR
Feb 4, 2022
I had an awesome visit. The staff and doctor we... — Anthony E.
I had an awesome visit. The staff and doctor were amazing.
Feb 4, 2022
Best eye care — Nicole B.
I love coming to the office, as much as I hate hearing that my vision is not improving it is great to see Diane and Dr A.Nilsen. It is amazing how they go that extra mile to make you feel comfortable and to get your vision as crisp as possible. I am 20/200+ in one eye with astigmatism in both which creates a challenge but Dr Nilsen faces that challenge annually with care and kindness.
Feb 3, 2022
Always a great experience, very pleasant person... — Ritamaria M.
Always a great experience, very pleasant personal and no waiting after checking in and seeing my Dr. Great Service
Feb 2, 2022
I have been a patient of Dr. Perry for over ten... — Angela M.
I have been a patient of Dr. Perry for over ten year and he is “STELLAR”. He is thorough, professional, and informative. The entire staff at Nilsen Eye Care are always very friendly, very organized and very efficient. You feel welcome from the time you enter until you leave. Even when going through my battle with cancer they checked on me……If you want superior customer service and excellent care this is the place to be.
Feb 2, 2022
. — Norma S.
everyone is courteous, and helps me feel at ease, Service is great , encouraging me to ask questions and given satisfactory answers Thank you Patrick who took photos and Dr. Perry.
Jan 31, 2022
Clogged tear ducts — Patricia G.
Dr Junker was very professional, knowledgeable of my concern and issue, I was able to get appointment at the last minute. I was definitely pleased with this visit and more satisfied of the outcome.
Jan 31, 2022
Very disappointing! — Tiffany A.
Very disappointing, had an appt scheduled to pick up my glasses that were ordered via phone (which were supposed to be an exact duplicate of the last ones that I had ordered)—mind you there was a shipping delay, which I can understand due covid & inclement weather. However, when they finally did arrive & I came to the office they were the wrong glasses. Extremely frustrating, the lady who helped me apologized & clearly acknowledged that it was the fault of the person who I spoke with on the phone when I called in to order them. However, in my opinion she lacked a genuine sincerity with the apology, just kind of moved on with the process of reordering them with no mention of anything she could do for my inconvenience, because again this is a huge inconvenience. So I mentioned the offer from the lady I spoke with over the phone when I ordered them, who stated that they were willing to allow me to use a “loaner” pair until mine were ready. Once I asked she did comply, however it was only my mention of it that even made it an option which I think is unsatisfactory since this error was by the person who initially took the order.
Jan 27, 2022
Molly was absolutely wonderful in fitting me wi... — Richard L.
Molly was absolutely wonderful in fitting me with two sets of glasses! She was very pleasant with a great personality and gave me great confidence in her customer service. Thanks, Molly! Rich Lohman
Jan 27, 2022
— Jean W.
No waiting - the tech promptly took me to the exam room for all the preliminary info-gathering and photos, and Dr Stacey was right on time. Dr Stacey is always very professional and personable. He explained each step of the exam, and answered all my questions with clarity and reassurance. The optician, William, was so patient, making sure that I understood all the options for my 3 pair of glasses. It was a real pleasure to feel that I was in the hands of a team of professionals from beginning to end.
Jan 27, 2022
The check-in/out staff was great, friendly, eff... — Kyle B.
The check-in/out staff was great, friendly, efficient. Denise did a great job of the preliminary tests. Dr Neilsen was thorough and explained everything. I was in and out in no time. Very pleasant experience.
Jan 27, 2022
Only went to pick up a new pair of glasses that... — Richard S.
Only went to pick up a new pair of glasses that I ordered. Will only answer questions related to that activity.
Jan 22, 2022
Friendly and extremely knowledgeable staff — Clyde K.
Friendly and extremely knowledgeable staff
Jan 21, 2022
LaForrest.T.Roxbury, Security Operations Analyst — LaForrest R.
I love it here Doctor Perry is the best. I have been going to this office more about 10 years.
Jan 20, 2022
Always professional, efficient and friendly. ... — Sharon S.
Always professional, efficient and friendly.
Jan 20, 2022
— Shyla V.
I think this is the best eye care practice I have dealt with in the state, not just in the immediate area. They are professional, thorough, and attentive. I highly recommend them.
Jan 19, 2022
You all are reliably terrific! Thank you for ta... — Merrill G.
You all are reliably terrific! Thank you for taking such good care of my eyes.
Jan 18, 2022
The staff is knowledgeable and amazingly patien... — Linda Y.
The staff is knowledgeable and amazingly patient. There is no wait time and the turnaround for your glasses doesn't take long at all. Love this place!
Jan 18, 2022
Fast and efficient — Samuel C.
Grace was great! She made me feel comfortable and after asking a few questions about what I was looking for in frames picked the ones I was looking at on the first attempt. More than happy with the great service!!!!
Jan 17, 2022
Very nice , only issues is same as last time wh... — Cody L.
Very nice , only issues is same as last time when choosing your glasses the computers are very slow other then that it's was good
Jan 17, 2022
Every single person I interacted with during my... — Douglas P.
Every single person I interacted with during my visit to Nilsen Eye Care was friendly and courteous. Very positive experience.
Jan 16, 2022
I always recommend Nilsen eye care to friends. ... — Lorraine A.
I always recommend Nilsen eye care to friends. I have been a customer for close to 15 years now. My husband and our daughter are also patients.
Jan 15, 2022
great as always. fast, efficient, and professio... — Edward B.
great as always. fast, efficient, and professional. Friendly to boot.
Jan 14, 2022
I called because my dog ate my glasses and in l... — Claudia L.
I called because my dog ate my glasses and in less than 4 hours, they had a new pair ready for me!
Jan 14, 2022
The technician should ask the patient what time... — Kenneth M.
The technician should ask the patient what time they prefer prior to making the next appointment.
Jan 13, 2022
The personnel were quick to meet my needs and I... — Karen S.
The personnel were quick to meet my needs and I was in and out in a jiffy.
Jan 10, 2022
I always enjoy my experience !! Very friendly ,... — James G.
I always enjoy my experience !! Very friendly , great customer service !!!
Jan 10, 2022
Dr Stacy and staff are highly professional and ... — Brian C.
Dr Stacy and staff are highly professional and friendly. My family and I have been going there for our annual exams for the past 5 years.
Jan 8, 2022
Great eye care — George C.
I have several eye problems and I see Dr. Alexandra Nilsen. She is very good to work with and has given me some great referrals for problems she doesn't deal with. She is very thorough.
Jan 7, 2022
— David L.
As always for many years, an excellent experience of friendly and competent greetings, testing, explanations and answers to options and questions with regard to changes in vision and prescriptions needed at this time from staff personnel and doctor. Obvious compassion and focus on the patient as a person from start to finish! A very special family of exceptionally qualified health specialists...complete service.
Jan 6, 2022
Prompt, professional, and personable service is... — Malcolm T.
Prompt, professional, and personable service is standard!
Jan 6, 2022
Nilsen Eye Care - Comfortable and Safe — Edward M.
Nilsen Eye Care does an exceptional job of creating a welcoming, comfortable environment while still implementing COVID-19 precautions.
Jan 6, 2022
Dr. Stacy and Molly — David R.
Dr. Stacy was wonderful - kind and patient - and explained things like no other eye doctor ever has. Molly was great, she wasn't high pressure sales and adjusted my glasses just perfectly. I am very thankful for them both
Jan 6, 2022
Great Vision Care — Shavis C.
Great Vision Care given. Excellent service and Frame options.
Jan 3, 2022
Amazing doctors and staff! — Stacy C.
Dr. Nilsen has been my son’s and my eye doctor for many years. He is positive, upbeat, pleasant, and professional. He is conservative in treatment, which I appreciate. He takes time to answer questions, too. All of the staff are so friendly and helpful from when you walk into the door to when you get back into the examination rooms. I love this practice and have stayed with them even when I have lived two hours away. Thank you for your wonderful eye care. God bless all of you!
Dec 30, 2021
Dr. Stacy and his staff went out there way — Michelle B.
Dr. Stacy and his staff went out there way as far as customer service when I came to my appointment. We had to come back later in the day for my daughter appointment most of the same customer service, but my daughter felt rushed when choosing her glasses.
Dec 30, 2021
Exceptional service — Brenda D.
I was very pleased with my visit with Dr. Stacy. A very pleasant staff and Dr. Stacy was very thorough and answered all my questions.
Dec 30, 2021
I would highly recommend this practice everyone... — Martha H.
I would highly recommend this practice everyone was very accommodating well aware of their duties
Dec 24, 2021
I appreciate Dr. Nilsen. They have given good a... — Pamila W.
I appreciate Dr. Nilsen. They have given good advice and taken very good credit of my eyes. Thank you
Dec 24, 2021
Thanks I love dr Nielson and the way she treat ... — Minnie W.
Thanks I love dr Nielson and the way she treat me as her patient always concerned about how you are doing and your well being.
Dec 23, 2021
From check in to check out your staff always go... — James D.
From check in to check out your staff always goes above and beyond!!
Dec 20, 2021
Always a Great Experience! Dr. Nilsen and his t... — Timothy R.
Always a Great Experience! Dr. Nilsen and his team of professionals are topnotch. We have been seeing Dr. Nilsen for about 20 years now. He and his staff are always very thorough. Nilsen Eye Care is highly recommended!
Dec 20, 2021
I love all of the staff, everyone is very kind,... — Julie G.
I love all of the staff, everyone is very kind, helpful and informative. I was greeted at the door and exported to an exam room immediately. I could not ask for a better experience. Thank you!
Dec 19, 2021
Friendly , fast, and knowledgeable service. Lov... — Mary B.
Friendly , fast, and knowledgeable service. Love this place!
Dec 18, 2021
Yearly Exam Visit — Cynthia R.
Recently had yearly exam. This was my second year coming here. Staff was very friendly and efficient. Dr. Junker is professional, kind answered all questions or concerns I had
Dec 18, 2021
Service here reminds me of home , supportive ye... — Carlo B.
Service here reminds me of home , supportive yet comforting…..please come if your eyes needs attention.
Dec 16, 2021
I’m a long time customer and I have notice that... — Renee H.
I’m a long time customer and I have notice that the support staff has become more pushy and not really listening to the customer. It’s really making the office visit unpleasant. I give the doctor and their techs 5 stars.
Dec 10, 2021
Love the service with them. I have been with dr... — Edith H.
Love the service with them. I have been with dr.nilsen for over 20 years.
Dec 9, 2021
My appointments was on time, the employees were... — Otis L.
My appointments was on time, the employees were friendly and professional which made me comfortable, and the Dr. is always very professional.
Dec 9, 2021
My appointments was on time, the employees were... — Otis L.
My appointments was on time, the employees were friendly and professional which made me comfortable, and the Dr. is always very professional.
Dec 9, 2021
Staff is great, Dr. Perry is awesome. — Richard F.
Staff is great, Dr. Perry is awesome.
Dec 9, 2021
I LOVE IT THERE....I TRANSFERRED FROM PA. THREE... — Shawn W.
I LOVE IT THERE....I TRANSFERRED FROM PA. THREE YRS AGO ,WAS RECOMMENDED FROM A COLLEAGUE AND BEEN THERE SINCE! AWESOME CUST. SERVICE...HONORS YOUR TIME....FASHIONABLE GLASSES. JUST A1 ACROSS THE BOARD❤
Dec 9, 2021
Nilsen Eye Care Courthouse is great! The entir... — Kimberley W.
Nilsen Eye Care Courthouse is great! The entire staff is kind and very helpful. Dr. Stacy is so kind and easy to talk to. He never seems rushed to get to next patient. Every appointment I have had has been extremely punctual and I have never had to wait. Very professional and efficient!
Dec 3, 2021
I had my first appointment here last week and i... — Amy C.
I had my first appointment here last week and it was a very enjoyable experience. The staff were very nice, helpful and knowledgeable. It was also fast service. I highly recommend this practice!!
Dec 1, 2021
Great Experience — Christian M.
Everyone is extremely friendly at Nilsen and makes you feel welcome. I showed up for my appointment and was immediately taken back for my exam. The process is very smooth and my Optometrist takes the time to explain what he is looking at and any recommendations. I had very little change from last year and appreciated they were not pushy about getting new glasses. They do not try to push unnecessary procedures or products but instead want to make sure you're comfortable and knowledgeable about your eye health. It is an excellent practice!
Dec 1, 2021
thanks for everything, Everyone is always we... — Annie G.
thanks for everything, Everyone is always welcoming and kind.
Nov 23, 2021
Everyone is always super friendly and helpful. — William C.
Everyone is always super friendly and helpful.
Nov 22, 2021
Great staff for my annual exam. Everything wen... — Ann R.
Great staff for my annual exam. Everything went smooth. The area you have the opticians is loud and crowded. There is no where for someone to sit and wait, and just waiting a few minutes to check in seemed like a lifetime.
Nov 18, 2021
The person assisting us, I'm sorry I cannot rec... — Muriel L.
The person assisting us, I'm sorry I cannot recall her name, was very helpful and kind. I was assisting my 90 year old mom and your employee was very patient and thoughtful. I have found the anyone that I interact with at Nilsen, whether on the phone, during an exam or having glasses fitting are kind patient and thoughtful and I greatly appreciate this kind of service.
Nov 14, 2021
Patient Focus & Care — William B.
Have been a patient with Nilsen Eye Care since they opened for business. In all these years I have never waited more than a few minutes before beginning an exam. The staff and doctors are consistently patient focused and provide an excellent experience from exam to working through the selection process for the type of glasses that would provide the best fit, comfort, and appeal.
Nov 12, 2021
As always, treated very well, staff was courteo... — Letitia S.
As always, treated very well, staff was courteous and friendly and I had 0 wait!
Nov 10, 2021
An Amazing Staff — David W.
The office staff were literally amazing! I was so impressed with the level of professionalism and service (especially on a Saturday). I almost didn't feel like a new patient. I felt very comfortable with Dr. Perry and Brooke was amazing at helping me select new frames that I absolutely love. I'm definitely a happy new patient.
Nov 8, 2021
Always a pleasure to go there. Friendly and pro... — John W.
Always a pleasure to go there. Friendly and professional.
Nov 5, 2021
Dr. Perry has a wonderful chair side manner - h... — Mary W.
Dr. Perry has a wonderful chair side manner - he really looks out for me as his patient.
Nov 3, 2021
Everyone is friendly. They take the time to ans... — Kathleen H.
Everyone is friendly. They take the time to answer any questions or concerns that you may have. I highly recommend that you go to Nielsen Eye Care.
Oct 29, 2021
Alexandria Nilsen is absolutely wonderful. She ... — Kathleen C.
Alexandria Nilsen is absolutely wonderful. She is attentive and professional and all of her staff is too.
Oct 29, 2021
Another great visit — Jeanette A.
My family has been coming to Nielsen Eye care for almost 25 years and have never been disappointed. Through routine eye care to several eye issues, I have always been well treated. I wholeheartedly trust Dr. Nielsen with our eye health.
Oct 21, 2021
I've had the pleasure of working with this prac... — Haley K.
I've had the pleasure of working with this practice and I've seen first-hand the attention and care that they provide their patients. Funny enough, I had never worn glasses before Nilsen Eye Care! Before seeing the doctor, technicians Baylea and Michelle helped make that dreaded puff of air easy. They walked me through each step of the work-up process so that I understood what was going on. Dr. Junker did a fantastic job examining me and then explaining my prescription (and my astigmatism!). Over in optical, Grace and Matthew tag-teamed and found me a GREAT pair of stylish frames within my budget and went over all pricing options for lens protection and upgrades. The glasses fit like a dream and although it's been a process adjusting to my first pair of glasses, the team at NEC made sure I was satisfied!
Oct 17, 2021
The only doctor visit I look forward to every y... — Susan B.
The only doctor visit I look forward to every year! Everyone in the office is nice and friendship, and always helpful. And Dr Perry is just the best! Never makes the appointment feel rushed. He's friendly and knowledgeable. I highly recommend this office!
Oct 16, 2021
I’ve been looking for a new eye doc. Found one... — Michael E.
I’ve been looking for a new eye doc. Found one. Such a great doc a lot of answers to questions. No rush. Go here. Don’t go anywhere else.
Oct 16, 2021
The staff are friendly, professional, and infor... — John E.
The staff are friendly, professional, and informative. I have been going for years at the recommendation of a friend and would highly recommend them for your eye care needs!
Oct 15, 2021
Great Staff — Denise U.
All of the staff were guinely kind and helpful throughout my entire appointment - from start to finish.
Oct 14, 2021
Excellent, professional, and friendly! — Heber T.
Excellent, professional, and friendly!
Oct 14, 2021
Great customer service for a professional docto... — Darlene D.
Great customer service for a professional doctors
Oct 11, 2021
Dr. Perry provides a very thorough eye exam in ... — Cynthia H.
Dr. Perry provides a very thorough eye exam in a most comfortable setting.
Oct 11, 2021
Eye exam — Sherry M.
No waiting. My eye exam was very thorough, answer all my questions and helpful picking out glasses.
Oct 9, 2021
Best of the best! Extremely professional and c... — Karla R.
Best of the best! Extremely professional and caring.
Oct 8, 2021
As a health professional, I refer other profess... — Joy P.
As a health professional, I refer other professionals and clients to this practice.
Oct 8, 2021
Thank you Dr. A. Nilsen and thank you to your t... — Malgorzata D.
Thank you Dr. A. Nilsen and thank you to your team. You are the most caring and compassionate health provider that I have privilege to know. Your team are very professional but friendly and pleasant to interact with. THANK YOU ALL!
Oct 7, 2021
This office is the most efficiently run office ... — Shirley C.
This office is the most efficiently run office of any medical office I’ve been in. Super friendly staff!
Oct 7, 2021
Nilsen Eye Care is superb — Teresa M.
The entire staff at Nilsen Eye Care is high quality - from the providers to the opticians to front staff to those who assist with eyewear. Always very friendly, very organized and very efficient.
Oct 6, 2021
The officer runs like a well-oiled machine. — John W.
The officer runs like a well-oiled machine.
Oct 2, 2021
Have seen Eric for many yrs & never been dissat... — Daniel B.
Have seen Eric for many yrs & never been dissatisfied.
Oct 1, 2021
Great staff, always friendly and ready to help.... — Daniel S.
Great staff, always friendly and ready to help.
Sep 29, 2021
friendly staff, efficient and on time for appoi... — Stacey Z.
friendly staff, efficient and on time for appointments
Sep 29, 2021
Eye Opening Experience — Clinton W.
I could not have scripted a better scenario than the experience I had on Saturday 9/25/21. I was truly blessed by the staff and was taken care promptly and Professionally! Thank You!
Sep 27, 2021
Friendly staff and great teamwork. Efficient. — Alicia B.
Friendly staff and great teamwork. Efficient.
Sep 27, 2021
We have been with this practice for many years ... — Ona W.
We have been with this practice for many years and they have always been very helpful.
Sep 25, 2021
I enjoyed my appointment with Dr Craig Perry ev... — Relonda G.
I enjoyed my appointment with Dr Craig Perry every year. Everyone in the office is very kind and professional. Dr Perry has always given me the best eye exam that I ever had and very knowledgeable. I highly recommend Nilsen Eye Care on Courthouse Rd.
Sep 25, 2021
High Standards met — Elizabeth C.
First time ever at an eye doctor! Dr. Junker was exceptional, thorough, comforting and knowledgeable. Will definitely refer here as I work in primary care because I was impressed and I have high standards :) !!
Sep 24, 2021
Knowledgeable and Great Customer Service! — Suzanne B.
I’ve been a patient of Alexandra Nilsen for years and recently decided to convert from contact lenses to eye glasses. Beiny assisted me with finding my first pair of eye glasses, and I am so grateful she is a member of the Nilsen Eye Center staff. She is very knowledgeable about the selection of frames available and helped me choose eye glasses I’m excited to wear! It was a great experience.
Sep 23, 2021
I felt very comfortable, everyone was very nice... — JoAnn H.
I felt very comfortable, everyone was very nice and knew what to do, helping me. I will highly recommend you.
Sep 22, 2021
Very convenient Very well managed And everyon... — Paul D.
Very convenient Very well managed And everyone is very friendly
Sep 20, 2021
Nice personality which I love very fr — Shirley G.
Nice personality which I love very friendly
Sep 18, 2021
Nilsen Eye Care - Always Top Notch! — Timothy R.
Nilsen Eye Care - Always Top Notch! Dr. Nilsen and his staff always go above and beyond regarding the care of their patients. Our family has been going to Dr. Nilsen for about 20 years now. Always a great experience in all regards.
Sep 16, 2021
Wonderful Staff — Alena S.
Everyone at the office is excellent and friendly. Myself, my mother and son all come here. They conveniently scheduled our appointments to be seen around the same time on a Saturday. They require masks the entire time even reminding patients to put on their masks as they enter. That is great and wiped down equipment in front of you.
Sep 13, 2021
Your practice is excellent because you have gre... — Trudy B.
Your practice is excellent because you have great doctors and staff. Thank you very much for taking great care of my husband and I. Your patient, Trudy B. Burgess
Sep 13, 2021
I love everything about Nilsen Eye Care--the st... — Elizabeth K.
I love everything about Nilsen Eye Care--the staff, service, selection!
Sep 10, 2021
Dr. Stacy is very knowledgeable and always spen... — Michael P.
Dr. Stacy is very knowledgeable and always spends enough time without like he was in a rush.
Sep 9, 2021
Dr. Nielsen has a great bedside manner. Superb ... — Cindy S.
Dr. Nielsen has a great bedside manner. Superb service from support staff.
Sep 6, 2021
Very pleased with my visit. — Judy S.
I was able to get an appointment quickly and the staff and Dr Perry were very professional and helpful. Dr Perry explained my condition thoroughly in laymen terms. Thank you for a good office visit.
Sep 4, 2021
The care I got there was great, friendly staff ... — Brenda W.
The care I got there was great, friendly staff and very professional. We have gone to Nilsens for years and drive an hour to get our exams.
Sep 3, 2021
Best eye care experience ever! — Joel N.
The staff and doctors were friendly, thorough, and did a great job explaining everything to me. It was by far my best experience with eye care facilities.
Sep 1, 2021
One of the best in RVA. — Rita S.
Dr. Eric Nilsen is very professional and personable. He and his staff make you feel welcome from the time you enter until you leave.
Aug 31, 2021
At Nilsen Eye Care they work with you in every way — Bonnie F.
My experience every time with Nilsen Eye Care has been outstanding! They are thorough, friendly, caring and they work with you in every way possible. I have been coming here for 20 years and would not want to go anywhere else! I have recommended others to Nilsen Eye Care, and they were very pleased. I highly recommend!
Aug 30, 2021
Great Practice! Great doctors and staff. — Jacquelyn H.
Great Practice! Great doctors and staff. Very knowledgeable and thorough. They always go out of the way to make sure you understand the tests, results, and diagnosis of any condition.
Aug 28, 2021
Very friendly and professional staff. Dr. Eric ... — Lekesha J.
Very friendly and professional staff. Dr. Eric Nielsen is always excellent, courteous, professional, knowledgeable, caring and all around good person.. Associate Matthew was extremely helpful in selecting appropriate frames for my medical and fashion needs. Great place and I have recommended others.
Aug 28, 2021
Friendly staff clean environment and I feel the... — Carolyn W.
Friendly staff clean environment and I feel they really care for my well-being
Aug 26, 2021
Fantastic Practice!!!! — Thomas B.
Great Doctors and their staff is wonderful! I have never waited more than a few minutes. I didn’t need a new prescription but when tightening my frames they noticed there were scratches on my lenses. They took it upon themselves to confirm that my lenses were still under warranty and now I have new lenses!
Aug 26, 2021
Always friendly and professonal staff! Dr. Nils... — Dennis S.
Always friendly and professional staff! Dr. Nilsen is the best!
Aug 26, 2021
TOTALLY AWSOME — Florence B.
Thought after moving 1 hour away i would be changing eye doctors, but there's no way. Dr Nilsen and his staff is TOTALLY AWSOME.
Aug 26, 2021
Review — Betty O.
Everyone at Nilsen are very friendly and knowledgeable. They took time to answer my questions and offered excellent customer service. I highly recommend Nilsen for your eye care needs.
Aug 26, 2021
Warmly greeted! Questions invited. Not rushed... — Malcolm T.
Warmly greeted! Questions invited. Not rushed. Safe. Professional, yet friendly style of care.
Aug 23, 2021
I did not have a good experience on August 19, ... — Neil S.
I did not have a good experience on August 19, 2021.
Aug 21, 2021
Extremely friendly and helpful staff.Doctor Nil... — Joann C.
Extremely friendly and helpful staff.Doctor Nilsen is always so professional ,friendly and explains everything.Alfred does an amazing job helping with eye glasses choices and is courteous and friendly.
Aug 21, 2021
Everyone was amazing. William was amazing!! Thanks — Patricia G.
Everyone was amazing! William was amazing along with Dr Perry too. My first time! 😄
Aug 20, 2021
i.. — Elsie V.
Everybody there is super nice. Everyone there is very calm and intelligent.
Aug 20, 2021
Great experience! — Bonnie L.
The whole staff was wonderful! They got an appointment for me the next day when I called. Dr. Perry addressed all my concerns and explained everything. Would definitely recommend!
Aug 20, 2021
Always a pleasant, professional, and personable... — Ginger J.
Always a pleasant, professional, and personable experience in atmosphere, employee interactions, eye care and products. Love Nilsen!
Aug 18, 2021
Mixed feelings — Joanna M.
I have mixed feelings about the visit. On one hand, both the technician and the doctor were friendly, approachable, and polite, and I felt like they were competent. They answered my questions and made me feel comfortable asking them. On the other, the front desk person felt artificially friendly, insisted on using insurance policy names that didn't match the names on my card, and when I was making an appointment via phone, no one informed me that contact lenses are handled separately and won't be included on my prescription. I also only got to see my actual prescription on my way out, after I've paid for the visit at the front desk, which meant I couldn't ask the doctor any questions regarding the actual numbers. Also, being handed the next appointment date a year ahead without even consulting me about my preferred day of the week or time felt a bit pushy. I understand some people forget about their yearly health checks and like to be reminded, but that should be done upon request, not upon an assumption that I can't handle it. The most annoying part was the office's health policy. I understand the need to protect the staff and other patients, and I was happy to wear the mask inside and to disinfect my hands, but wearing a mask during the actual eye exam part, where the fog on the glasses was actually preventing me from being able to see clearly and the technician trying to hold a fan to my face to remedy the fog made me feel like I'm actually not getting a proper check. I also opted out of getting the new glasses at the office because of the policies, since they didn't allow an accompanying person inside which I need to try any frames on. I understand and respect the offices policies, but if I decide to visit again, I'll definitely hold off until the policies are changed. All in all, the the technician and the doctor were great. Everything else made me feel like I don't really want to come back.
Aug 16, 2021
As always my annual eye examination went off sm... — Eric C.
As always my annual eye examination went off smoothly. Preregistration made the day of the appointment a breeze. Dr Stacy is always attentive to my questions and concerns. William provided excellent customer service with the purchase of my prescription sunglasses
Aug 13, 2021
First time at Nielsen Eye Care — Charolette M.
The staff was all very friendly and they were taking great measures to prevent any Covid. I felt like I got a very comprehensive exam and and my issues were explained thoroughly. I was also able to purchase some badly needed glasses. William was very patient and helpful and he help me select it it perfect pair of glasses
Aug 13, 2021
Ms Biney, was amazingBut I have no idea how m... — Victor V.
Ms Biney, was amazing But I have no idea how my prescription has changed or not
Aug 13, 2021
Friendly staff, patient with children. — Harper G.
Friendly staff, patient with children.
Aug 12, 2021
My All Time Favorite — Angela J.
Of all the eye care places I have ever visited, THIS one is my favorite. Dr. Neilsen is great and very attentive. My vision is a challenge but he always seems to tweak my prescriptions to get them just right. He is a pleasure to work with.
Aug 11, 2021
we might switch eye care doctors to you — Robert C.
we might switch eye care doctors to you
Aug 11, 2021
Highly recommend Alexandra Nilson — George C.
Service was quick, courteous and professional. COVID precautions were taken.
Aug 7, 2021
No waiting. Friendly and professional. — Isa J.
I was taken in immediately upon arrival. The staff is friendly, personable and efficient without seeming rushed. Always a pleasant experience. I highly recommend them.
Aug 6, 2021
Amazing Staff — Rex G.
I have been going to Nielson Eye Carre for 4 years and the staff and Dr. are amazing. Thank you for your kind and caring staff. Rex
Aug 5, 2021
Unbelievable -- who would have thought!!!! — Shelia M.
Most eye doctor offices have only two people working there. This office is fully operational with professional people who really care - from the young lady at the outside check-in to when you get into the office. EVERYONE is professional, courteous and just natural. Each procedure needed is explained in detail.
Aug 4, 2021
Great service, i’ve been coming here for over f... — Salvatore B.
Great service, i’ve been coming here for over five years and the service is always the best
Aug 2, 2021
I find the staff the entire staff at Nilsen Eye... — Howard T.
I find the staff the entire staff at Nilsen Eyecare very friendly, accommodating, knowledgeable. Dr. Alexandra Nilsen is patient and a good communicator.
Aug 1, 2021
Best eye care in Richmond — Karen K.
From the moment you arrive, you are treated as if you are the only patient in the office. Dr. Nilsen and his staff never make you feel rushed. I will continue to refer my friends and family.
Jul 30, 2021
A meditation on happiness and professionalism. ... — Don B.
A meditation on happiness and professionalism.
Jul 30, 2021
This situation came about because I lost my bi-... — Arthur B.
This situation came about because I lost my bi-focal reading glasses on a road trip. The replacement set ended up with the same set of conditions with the replacement glasses as I had with the initial set. Lens were cut too low with bi-focal lines out of adjustment! Tech was helpful in making nose piece adjustment to make this set of glasses useable. Advised me to bring them back if I had difficulty continuing to use them.
Jul 30, 2021
Dr. Nilsen is wonderful. Always so positive. He... — Nancy H.
Dr. Nilsen is wonderful. Always so positive. He has helped me so much with my eye health and vision.
Jul 30, 2021
Everyone is helpful and super nice. Very quick ... — Kasey W.
Everyone is helpful and super nice. Very quick and efficient.
Jul 29, 2021
Everyone in the office is very friendly — Kathleen H.
Everyone in the office is very friendly and helpful. I have complete confidence in Dr Alexandra Nilsen.
Jul 28, 2021
There was no waiting time. Friendly, courteous ... — Dwight A.
There was no waiting time. Friendly, courteous staff. Very efficient.
Jul 26, 2021
Everything and everyone was so nice and helpful... — George T.
Everything and everyone was so nice and helpful thanks.
Jul 26, 2021
The COVID procedures were over the top. I think... — Ryan C.
The COVID procedures were over the top. I think everyone should be careful, but their procedures were borderline paranoia. You can be careful, but when you ignore cdc guidelines and just start making up your own arbitrary rules that aren’t backed by science it is just creepy.
Jul 26, 2021
Great, friendly service. — Walter W.
Great, friendly service. Everyone on staff is so professional and friendly. The doctor was great, very knowledgable and answered all my questions. Highly recommend!
Jul 26, 2021
— Cynthia P.
Always a pleasure to visit this practice. They are very professional and personable. I feel I’m in good hands here.
Jul 24, 2021
Staff is welcoming and helpful! Dr Stacy and h... — Elizabeth C.
Staff is welcoming and helpful! Dr Stacy and his assistant are knowledgeable and answered all of my questions.
Jul 24, 2021
The staff at Nilsen Eye care is courteous and e... — Ingrid A.
The staff at Nilsen Eye care is courteous and efficient. Dr Perry is very thorough.
Jul 24, 2021
Dr. Nilsen and his staff are awesome . — Edith H.
Dr. Nilsen and his staff are awesome .
Jul 23, 2021
Exam was very thorough and efficient! — Katherine S.
Exam was very thorough and efficient!
Jul 22, 2021
Quality Staff — Deborah S.
The business is one of the best ever. Professional, kind, caring with never any errors from any of the staff. There are few businesses that I can compare your excellent service to. You are blessed to have the perfect and professional staff making your business the best!!☺☺☺
Jul 20, 2021
After a year working with Nilsen during arguabl... — Beth K.
After a year working with Nilsen during arguably the worst time for a personal up close interaction small business due to pandemic, their service continues to be top notch. Alfred who fitted me and helped me choose several pairs of glasses last June, continues to service them & is replacing one pair completely. No ?'s asked!! 😘 Alfred!
Jul 19, 2021
10 out of 10 will definitely recommend — Karyn N.
Very Comfortable to walk into for the first time. Entire staff is super nice and knowledgeable and helpful. They don’t try to sell you expensive glasses you don’t need. They take into account your budget and go from there. No waiting in the waiting room either. They got me in and out. Just sorry I haven’t been going there all along.
Jul 19, 2021
Outstanding service by exceptional professional... — Burton W.
Outstanding service by exceptional professionals!
Jul 17, 2021
Excellent eye care and customer service! — Audrey F.
Excellent eye care and customer service!
Jul 17, 2021
Love their system and professionalism! Very fri... — Conchita C.
Love their system and professionalism! Very friendly and everyone is very informative in explaining !!!!
Jul 17, 2021
The knowledge and ability of the doctors are su... — Clyde K.
The knowledge and ability of the doctors are superior. I have been to other eye doctors and now found a home.
Jul 16, 2021
Patient Focused Eye Care — William B.
Checked in for appointment and within one minute was in the exam room. The tech completed the preliminary exam and notified the doctor who arrived immediately after the tech departed. The remainder of the exam continue with the same efficiency and professionalism. Would not hesitate to recommend Nilsen Eye Care!
Jul 15, 2021
Courteous & Welcoming — Jacinda H.
Everyone at this practice is friendly and helpful. Dr. Staci was thorough with my eye exam and answered my questions and addressed my concerns.
Jul 11, 2021
Incomparable caring and care — Phyllis B.
I woke up with complications which effected recent eye surgery success; and phoned the office immediately. Alex made it possible for me to be seen right away. Her warm kind personality made me feel better before I even arrived. But, as always, I was greeted and treated, with the utmost caring and knowledgeable staff...and am feeling significantly better after less than 48 hours. It is such an honor and privilege to be their patient. I cannot thank them enough.
Jul 10, 2021
The staff is knowledgeable, personable and prof... — Michelle H.
The staff is knowledgeable, personable and professional. I always have a great experience at Nilsen!
Jul 9, 2021
— David L.
I was having problems with my glasses and needed advice and assistance with adjustments for clarity of vision and occasional double vision experiences on Wednesday 7/7. Matthew was able to inspect glasses and offer solutions, and suggest options. He cleared the problem with an adjustment and gave advice about correcting a second issue that was successful with clarity at PC when I returned home. He was helpful and answered my questions, and I returned a call to him today on 7/9 to confirm the positive results of his directions and efforts with thanks.
Jul 9, 2021
Can not recommend them enough! — Kelly H.
This is a one-stop shop! They have helpful, intelligent, kind people to help with everything from eye appointment, contact fitting, eye glass fitting... Every step is handled by a specialist. I had my toddler with me on this trip and everyone was kind to him, never once making him feel like a burden. I had someone help me choose my glasses, and even had them made for me before the day was over! They handled insurance rebates, and even have my contacts shipped to my house so I can avoid another trip. I am so pleased I found them and will recommend them to everyone!
Jul 9, 2021
— Howard N.
Would have liked it better if I was given an explanation of what the refraction charge was and why my insurance( medicare and Anthem could not be billed. Otherwise I was very satisfied
Jul 9, 2021
Everyone I talked with was very courteous and p... — Amy C.
Everyone I talked with was very courteous and professional.
Jul 7, 2021
My first visit — Sandra A.
This was my first visit with Dr. Perry he was very pleasant to speak with and very good with my eye exam . He is very professional.
Jul 5, 2021
This is like the Chick-Fil-A of Healthcare. Fro... — Angela A.
This is like the Chick-Fil-A of Healthcare. From check-in before you even enter the building to choosing frames and checking out is the smoothest process! Everyone is on their A game and HAPPY about it. It's obvious the employees love what they do and are well taken care of! I wouldn't want to go anywhere else!
Jul 5, 2021
Counting my initial eye exam, I will be making ... — Larry W.
Counting my initial eye exam, I will be making my tenth trip to Nilsen’s when Mathew calls to let me know the glasses are ready.
Jul 4, 2021
— Frances B.
I cannot say enough how professional everyone is...from the arrive until you leave. Dr Perry is so thorough with the exam and always answers all my questions. Matthew was a great help as well in helping to explain my dental vision benefits. Never feel rushed when going to this office.
Jul 3, 2021
Perfect!! Friendly!! Excellent service…. — Veronica R.
Perfect!! Friendly!! Excellent service….
Jul 2, 2021
I always have a great experience with Dr.Nilsen... — Charlene B.
I always have a great experience with Dr.Nilsen and his staff. Great team!
Jul 1, 2021
Never had to wait, friendly staff, great visit.... — Charles N.
Never had to wait, friendly staff, great visit.
Jul 1, 2021
I’m not sure I could go anywhere else & find th... — Timothy B.
I’m not sure I could go anywhere else & find this level of quality or service.
Jul 1, 2021
The optometrist was Madeline Junker O.D. and sh... — Timothy K.
The optometrist was Madeline Junker O.D. and she is excellent. The price for frames and lenses is too high. I saved 150 dollars by using an out of network provider
Jun 25, 2021
Excellent! Everyone was friendly and helpful! ... — Sara F.
Excellent! Everyone was friendly and helpful!
Jun 24, 2021
Great experience! Mason was very friendly and D... — Karey S.
Great experience! Mason was very friendly and Dr Stacy was very easy to talk to!
Jun 21, 2021
Uninformed robbery — Randy T.
I’ve two insurance policies to which I’m covered from both my primary and secondary. I made an appointment for contact lens and was not informed about the service fee. I was later given the contact lens from prior prescription which was screened six months ago. With this in mind, they didn’t screen me as to what o was expecting but charge me a heft dollar and made it look like I’ve saved from the poor service received.
Jun 20, 2021
Charlie — Charles S.
Staff.very friendly and efficient. Understanding of my hearing loss. I will come back to see you in a month.
Jun 18, 2021
Everything timely and staff very pleasant — Jo D.
Everything timely and staff very pleasant
Jun 18, 2021
Very pleased. — Sandy S.
I was nervous about my visit. I was put to ease very fast by everyone in your office.
Jun 17, 2021
— Michael M.
Awesome experience. Everybody that works here was super friendly and I couldn’t be happier with my visit.
Jun 14, 2021
This office runs like a well oiled machine! Car... — Todd K.
This office runs like a well oiled machine! Care is immediate, professional and appreciated!
Jun 14, 2021
Wonderful Service — Megan B.
Everyone is friendly. You do not have to wait long. Dr Stacey is wonderful and takes time to talk to you if you have concerns.
Jun 12, 2021
Excellent service. Very friendly staff and exce... — Robert D.
Excellent service. Very friendly staff and excellent Doctors!
Jun 10, 2021
Friendly staff. Very accommodating to my needs... — Adelfa C.
Friendly staff. Very accommodating to my needs, as they are open on weekends, which is very helpful. And I didn't have to wait. As soon as I got there, I was called immediately. Will return again next year!
Jun 7, 2021
Haley was very friendly from the moment she ans... — Linarda B.
Haley was very friendly from the moment she answered the phone when I called about scheduling appointments for my family and I. From start to finish, we were greeted by the friendly staff, whom made sure our appointment was a great success.
Jun 7, 2021
Highly Recommend! — Brittany H.
I would highly recommend Nilsen Eye Care to anyone looking for an eye doctor. The staff were all very friendly. The entire process was quick, efficient, and organized without making me feel as though they were trying to rush me out the door in any way. I love that they have individuals to help you specifically find the right frames for your face and style. In the past I've always felt a little unsure ordering glasses and this process took that slight worry away!
Jun 7, 2021
We have been using Nilsen Eye Care for using an... — Mason P.
We have been using Nilsen Eye Care for using and highly recommend them.
Jun 7, 2021
— Sharon T.
The staff at Nilsen were very pleasant and answered all of my questions. I changed To them 3 years ago and have been very satisfied.
Jun 4, 2021
Nilson Eye Care is the best! — Diana G.
I just love Dr. Alexandra! She is SOOO knowledgeable and professional. I also love the office staff and how the office is run. By far the most professional eye office I have ever visited.
Jun 4, 2021
The entire team of Nilsen eye care work togethe... — Virginia S.
The entire team of Nilsen eye care work together seamlessly to make my eye appointment efficient, smooth, and personable.
Jun 3, 2021
Nilsen Eye Care is amazing — Catherine I.
Nilsen Eye Care has to be one of the best run offices I’ve ever experienced. Not only is the staff wonderful, but Dr. Nilsen is amazing. He has helped identify a number of my eye issues and referred me to wonderful doctors who helped. You just can’t ask for more!
Jun 2, 2021
I am always treated with deference and kindness... — John G.
I am always treated with deference and kindness in the way my concerns and questions are handled. Along with the excellent care I receive from each of the persons who assist me.
May 31, 2021
Been going here for years- everyone is amazing! — Rebecca T.
Everyone here is so helpful and knowledgeable. If a tech doesn't know the answer, they will be sure to get you one. They're the best. That's why I've been going here for 10 years. I see Dr Perry who has always taken his time to care for my eyes.
May 27, 2021
Best in town ! — Patricia L.
The best doctors and well trained staff. The practice wants their patrons to be happy and works with them to get just the right pair of glasses for you!
May 24, 2021
Amazing place! — Byron C.
Staff is always friendly and inviting. Very thorough eye exam and great quality/selection on frames and lenses.
May 22, 2021
Best run most efficient with highest skill leve... — Lawrence M.
Best run most efficient with highest skill level practice.
May 22, 2021
Excellent place and great staff that have an aw... — Reginald W.
Excellent place and great staff that have an awesome system for there patient safety towards the COVID-19 and are fastest an accurate with your appointment time meaning when you show up the staff is already waiting on you to walk in I HIGHLY RECOMMEND EVERYONE TO GO HERE!!!!
May 22, 2021
People are always pleasant and Dr. Nilsen is a ... — Theresa H.
People are always pleasant and Dr. Nilsen is a true professional with a great personality!
May 20, 2021
Best eye doctor around — Barry J.
I have been coming here for years it all started with a little spot in the mall. Since then they have turned in to a rather large operation. However unlike most companies that start off small and get big the customer service has never once went down. In fact I would almost go to say the customer service has gotten 10 times better than I ever thought it could. From the time it takes to scheduling with the ladies over the phone to the check in process everything is flawless. Every time I leave An appointment with Dr. Nilsen I realize how bad customer service really is at many other doctors and dental office or anywhere in general.. usually I don’t like to give great recommendations due to it gets harder to get in to a place that you like however this place definitely deserves 10 stars instead of five. With everything that I just mentioned you can tell I am over the top satisfied with this practice. I could continue to go on and on with all the fantastic experience I have had. I would like to end this whole review with a huge and I mean a huge thank you to Dr. Nilsen and his staff for continuing to provide me with the best customer service than any place I have ever been and that includes overseas as well. Please keep up the good work and thank you again.
May 20, 2021
I've always loved the care and experience you a... — Ryan W.
I've always loved the care and experience you all have shown and am more than comfortable with the patient care provided!
May 19, 2021
Very friendly with attention to detail. Answere... — Mark H.
Very friendly with attention to detail. Answered all my questions without making me feel rushed.
May 19, 2021
Very Satisfied Customer — Lauren D.
I am an long time client and have never been disappointed in the service and conduct of the staff. I arrived 15 minutes early to my last appointment and was seen right away. My glass prescription is usually ready for pickup within 7 days.
May 17, 2021
An efficient and pleasant experience given the ... — John H.
An efficient and pleasant experience given the circumstances being faced by everyone. Very impressed on how well it’s run and how helpful everyone is....
May 17, 2021
Quick and friendly — Ellen C.
I was alerted, well in advance, that I had an upcoming appointment. I was checked in quickly and taken to my appointment by David. He did preliminary tests and then I saw Dr. Stacy. Everything was done quickly with no wasted time. I did have to wait a couple of minutes to check out, but then I was done. Everyone was friendly and nice.
May 15, 2021
Everyone was super friendly and helpful. I arri... — Thomas B.
Everyone was super friendly and helpful. I arrived early and was taken care of immediately. From Bayley, to Dr Perry, to Brooke, to Alicia, everything went super smooth. Thanks!
May 15, 2021
A very good business. 👍🏽 — Tanya T.
Very nice staff, service and environment all around.
May 15, 2021
Everyone at Nilsen is professional and courteou... — Teresa M.
Everyone at Nilsen is professional and courteous.
May 14, 2021
Great customer service, and I was in and out. — Folasade R.
Great customer service, and I was in and out.
May 14, 2021
Have been with Nilsen Eye Care for 19 years — Christa B.
Staff is always friendly and helpful - patient answering my many questions. I always feel comfortable and confident my eye care is in the best hands; which is why i have been a patient for the last 19 years!
May 12, 2021
I received my first new exam and glasses in fiv... — Michael J.
I received my first new exam and glasses in five years this past January, and while they were satisfactory in most respects, I was disappointed in my ability to see at distance in the car without moving my head regularly to get better focus. The opticians tried several re-adjustments over time, but it never really solved the problem. So I had a new exam, got the glasses back with re-ground lenses, and I'm totally satisfied. No additional costs were incurred for the several follow-up appointments. In all my visits, every staff person with whom I worked was professional, patient and personable. I'm pleased to be a Nilsen customer.
May 12, 2021
This practice is the best! — Madigan M.
This practice is the best! I'm from Richmond, but live in NYC, and I've come back every year for 10 years because I refuse to go anywhere else. The staff is all so friendly, and the doctors do an amazing job taking their time with me, explaining everything about my new glasses or contacts, and making me feel super comfortable. Highly recommend!!
May 11, 2021
First time, definitely will be back! — Kenneth M.
First time as a patient and everything was wonderful. The staff took all necessary covid precautions and were patient and helpful as I looked for a new pair of glasses. Dr Junker, Olivia, and Renee were great! Thanks ladies!
May 10, 2021
I was amazed that I was taken back immediately ... — Sheri D.
I was amazed that I was taken back immediately for my appointment. The smoothness & time efficiency mastered by all the staff there was amazing! I felt welcomed and was treated with kindness and patience. I Highly recommend everyone there. Thank you for such a surprisingly pleasant experience!
May 10, 2021
Eye Injury - very fast scheduling for follow up — Carl V.
Top Notch - I feel my follow up visit from the ER for corneal abrasion was thorough and thoughtfully done. Fully confident in the treatment and recommendations. My only disappointment is they could not upgrade my injured eyeball with one those Terminator eyeballs but, no one can do that so, I will not hold that against them.
May 8, 2021
Great place for eyecare! — Angela H.
Nilsen's is a great place for eye care. The staff is friendly and efficient. Dr. Stacey is able to provide me with me all my eye car needs. For the first time I am able to wear contacts comfortably.
May 6, 2021
Very Professional and Friendly — Valerie W.
This makes the 2nd year that I have been coming to Nilsen Eye Care for all of my eye care needs. The staff are all very friendly and professional. The check-in process, exam, and check out processes are all streamlined and efficient yet, I have never felt rushed through my appointments. All of the staff were more than willing to take the extra time to answer any and all questions I had and make sure that I was comfortable with my eye care routine before I left.
May 5, 2021
Everyone is always so helpful and polite .The a... — Christopher J.
Everyone is always so helpful and polite .The appointments are always quick and efficient.
May 1, 2021
The staff is caring, courteous, and friendly. ... — Eric M.
The staff is caring, courteous, and friendly. Was treated like I was family.
Apr 26, 2021
My experience at the eye doctor was outstanding... — Darlene B.
My experience at the eye doctor was outstanding. Dr. Perry is awesome and takes a lot of time with his patients to ensure they understand everything that is going on with their eyes. Very though with eye exams.
Apr 26, 2021
Very friendly, professional doctors and staff, ... — Madinah S.
Very friendly, professional doctors and staff, will recommend family and friends.
Apr 24, 2021
Great service as always! — Brandy H.
Great communication before the appt and during, exam was prompt and safety precautions were evident which made me feel much better. I received assistance looking for new frames and they really listened to me and helped me find a pair I love!
Apr 24, 2021
Amazing visit — Shannon A.
Even with all the covid restrictions the staff at Nilsen was amazing. I was in and out quickly while never feeling rushed. All my questions were answered. Overall it was amazing.
Apr 23, 2021
— Michael C.
Great service until I had new glasses made somewhere else and found out I couldn't see well because prescription was wrong-forgot to add the bi-focals. I was emailed the new prescription without any apology. Two extra trips today and another when glasses are corrected. Not sure whose fault it was.
Apr 22, 2021
I love my annual eye exam! Which may sound stra... — Laura A.
I love my annual eye exam! Which may sound strange to some, but the staff at Nilsen are very friendly and efficient. The clinic itself is very clean and organized, all covid procedures were in place so I felt safe and comfortable. Shout out to Matthew for helping me find some awesome sunglasses just in time for summer.
Apr 22, 2021
First rate care. Very Thorough. I did not recei... — Danny T.
First rate care. Very Thorough. I did not receive a copy of my prescription for contacts and glasses. Did not realize this until I got home. I understood the Dr saying my eyesight would be blurry "up close" but ok to drive after my eyes were dilated. My vision driving home was very blurry and probably should not have driven.
Apr 22, 2021
Once you go to Nielsen eye care you will not go... — Terry P.
Once you go to Nielsen eye care you will not go anywhere else. Friendly service and very knowledgeable staff.
Apr 21, 2021
Top Notch Professionals! — Ted J.
While this visit simply involved working with a technician to order new frames, I was impressed by the professionalism and friendliness of everyone we came into contact with while at the office. Our technician, Grace, was very patient and helpful throughout our entire visit. She was fantastic to us!
Apr 20, 2021
— Kenneth B.
Nilsen Eye Care continues to offer friendly and professional service. I appreciate that they respect a patient's time by not overbooking.
Apr 19, 2021
Staff was courteous & knowledgeable. My glasses... — Jayney A.
Staff was courteous & knowledgeable. My glasses were looked at & returned in an expeditious manner. I felt the Covid protocol kept me safe at all times. Thank you!
Apr 19, 2021
The employees were nice. Good experience. — Katherine P.
The employees were nice. Good experience.
Apr 15, 2021
Great care at Nilsen Eye Care — Frank G.
Every single person that I've ever interacted with at Nilsen Eye Care has been extremely professional and helpful and courteous. The staff is always willing to assist with problems or concerns. They are all eager to please and easy to work with.
Apr 15, 2021
customer service, professionalism — Carolynn M.
I love your customer service, professionalism and organization. I never feel rushed - but everyone is so efficient, plus y’all are great at helping me pick out glasses.
Apr 15, 2021
— Tia M.
Dr. Perry is always thorough with the exams. Super nice and takes note of everything you say, no matter how big or small you may think the details are. Grace was a big help when finding the perfect frame for my prescription sunglasses. She made sure I was comfortable and assured me it was okay to try on as many frames as needed until I found the right fit. Everyone in the office is helpful throughout the entire visit.
Apr 14, 2021
wonderful staff, prompt service, very helpful a... — Darlene T.
wonderful staff, prompt service, very helpful and courteous
Apr 14, 2021
Great job!!! Very easy scheduling, quick in and... — Steven B.
Great job!!! Very easy scheduling, quick in and out with accurate eye exam. All of the staff were safe and courteous.
Apr 14, 2021
Very professional! — Brenda B.
Very professional! Everyone was very nice and treated me well and gave me a lot of instruction and did their best to ensure I was happy and could adjust at home. I would definitely recommend!
Apr 13, 2021
Nice & Professional — Demetrious V.
The doctors were very nice and professional, especially Dr. Stacey. The people in front were just as nice and professional as they offered the best recommendations for what works for me.
Apr 12, 2021
Called multiple times to make an appointment, ... — Lisa S.
Called multiple times to make an appointment, phone was never answered. Always received voicemail. Did not feel that optician was very knowledgeable, didn't have a good understanding of what I needed.
Apr 11, 2021
I could not asked for a better experience. — William B.
I didn’t have to wait and was passed seamlessly from person to person through the process. Everyone was friendly and professional. I could have have asked for a better experience.
Apr 10, 2021
Best place!!! — Gayla C.
As always everyone friendly! Dr. Nilsen is the best! Always makes you feel welcome and explains everything!
Apr 9, 2021
Visiting Nilsen Eye Care is always a pleasant e... — Deborah K.
Visiting Nilsen Eye Care is always a pleasant experience. The staff on Courhouse Road are pleasant, friendly and extremely efficient in their care during each part of the exam visit.
Apr 9, 2021
Eye Care Perfection — Phyllis B.
If you believe that perfection of care and sincere caring are unattainable; you have not had the pleasure and privilege of meeting Dr. Nilsen and his wonderful staff. From, an extremely satisfied patient, 24 years and counting.
Apr 8, 2021
I had the most thorough checkup I have ever had... — Michael B.
I had the most thorough checkup I have ever had.
Apr 8, 2021
I love going to get my eyes checked. The whole ... — Nancy W.
I love going to get my eyes checked. The whole place is filled with positivity and helpfulness.
Apr 8, 2021
Pleasant Experience — Cynthia M.
From registration to the exam and everything in between it was a pleasant experience. The front desk and the techs are friendly and patient. The exam itself was thorough and the doctor explained each procedure clearly. Glad I went back to this doctor.
Apr 6, 2021
The Service and Staff were EXCELLENT!!! — Carol G.
The Service and Staff were EXCELLENT!!!
Apr 5, 2021
Friendly and professional!!! — Laura M.
Friendly and professional!!! Love working with these folks, they do everything they can to provide services safely (covid friendly) and they check my insurance to figure out the most cost effective solutions.
Apr 4, 2021
Staff was great and a great selection of glasse... — Davin W.
Staff was great and a great selection of glasses
Apr 3, 2021
Great - super clean - staff and doctors great!!... — Jennifer C.
Great - super clean - staff and doctors great!!!
Apr 2, 2021
The service was great as always. Alfred was rea... — Glenn B.
The service was great as always. Alfred was really spot on with his experience.
Apr 2, 2021
People were great. Service was great! — Jonthan S.
People were great. Service was great!
Apr 2, 2021
Favorite place to receive eye care because ever... — Tierra R.
Favorite place to receive eye care because everyone is so personable. The associates that assist with selecting your new frames are so patient and helpful!
Apr 1, 2021
My new eye care location — Gerald M.
Had the best eye doctor visit ever Grave was a pleasure to work with. I have now found my new eye doctor office the eye doctor was a pleasure as well. Great job guys
Apr 1, 2021
Great for kids — Jenna W.
So quick and yet we had all the attention we needed for our appointment. Totally recommended for kids.
Apr 1, 2021
First time patient, excellent experience. — Thomas W.
First time patient, tech was personable and quick to get me through testing. Doctor was great and very thorough.
Mar 31, 2021
Excellent service. Showed great professionalism... — Matthew C.
Excellent service. Showed great professionalism when dealing with my four year old daughter’s first eye appointment. She hasn’t stopped talking about how fun it was since!!
Mar 30, 2021
Extremely knowledgeable, caring and efficient... — Kathleen D.
Staff was extremely knowledgeable, caring and efficient at their work. Matthew was especially helpful with my need for specialty sport lenses. He gained my trust immediately with scholarly, yet understandable explanations of how the eye works with the lenses. I have been a client of Nilsen Eye Care since about the time that Nilsen opened the Eye Care center and have always found their care, service and knowledge to be exceptional.
Mar 29, 2021
Dr Stacy and the front desk were great. Arrived... — Larry W.
Dr Stacy and the front desk were great. Arrived still 9:04 for a 9:15 appointment. The eye exam started immediately with no wait. 20-30 minutes for the eye exam. The the bottom fell out. 2-hours to get new frames and the associated cost. Nielsen Eye needs to either upgrade the computer system or do train the employees on how to use it. Total time at Nilsen for the eye exam was 2 hrs and 38 minutes. Not a pleasant experience!
Mar 27, 2021
I would highly recommend Nilsen Eye Care. In ev... — James C.
I would highly recommend Nilsen Eye Care. In every aspect of their business there are friendly,polite and well informed staff members. They are well organized and even have a professional eyeglass selection/purchase area if needed for their customer's convenience. Appointments are always on time and you are in and out in under 45 minutes.
Mar 27, 2021
Excellent exam, great customer service at the f... — Betty P.
Excellent exam, great customer service at the front. Would have been a perfect rating if there was not some pressure to fill the script with them.
Mar 27, 2021
Nielsen eyes was my 2nd choose for my eye care ... — Olivia L.
Nielsen eyes was my 2nd choose for my eye care back in early 2000 and I left to go elsewhere to find out that my doctor here was a better fit for me and now I will stay..
Mar 27, 2021
Super COVID friendly, they've thought of everyt... — Carissa F.
Super COVID friendly, they've thought of everything to keep their patients safe as they receive eye care during a pandemic. I never have a long wait, always a thorough exam and never pushy about ordering new glasses or the retinal scans (though I do it every 2-3 years, great value!)
Mar 26, 2021
really like the staff — Howard S.
really like the staff and the way they take care of you.
Mar 25, 2021
Great place for eye care! — Barbara M.
I am always treated so nice at Nilsen Eye Care. Everyone from the reception to the doctor to the people who assist you with glasses. I never feel rushed, customer service is great and the office is run so efficiently!
Mar 25, 2021
GREAT office run by incredibly efficient and ca... — Clay B.
GREAT office run by incredibly efficient and caring staff!
Mar 25, 2021
Staff is always extremely professional. Always ... — Marvin L.
Staff is always extremely professional. Always curtious from the time you step in the door until you leave.
Mar 25, 2021
Very easy to get an appt. Personnel helpful an... — Janet P.
Very easy to get an appt. Personnel helpful and friendly. Extremely careful to follow protective health guidelines from CDC
Mar 24, 2021
THE CUSTOMER SERVICE WAS VERY EXCELLENT! — Capri T.
THE CUSTOMER SERVICE WAS VERY EXCELLENT!
Mar 23, 2021
The best staff I have ever dealt with. — Yajaira B.
The best staff I have ever dealt with.
Mar 22, 2021
Dr. Eric is awesome! He always goes the extra ... — Cynthia S.
Dr. Eric is awesome! He always goes the extra mile to make sure everything fits and your vision is the best he can make it!
Mar 21, 2021
Staff was awesome first time here they made you... — Raymond W.
Staff was awesome first time here they made you feel welcome
Mar 21, 2021
Nilsen Eye Care examined me promptly and safely... — Paul N.
Nilsen Eye Care examined me promptly and safely. Thank you so much!
Mar 19, 2021
I called with an issue and the team immediately... — Terry H.
I called with an issue and the team immediately jumped to action and got me in first thing the next morning. Everyone was incredibly helpful to me and I appreciate the professionalism and, more importantly, the caring that they exhibited. Thanks to everyone and a special thanks to Dr. Stacey.
Mar 19, 2021
Dr. Stacy is always kind, thorough and answers ... — Nancy S.
Dr. Stacy is always kind, thorough and answers all questions while being efficient. staff is thorough and congenial. Thank you.
Mar 18, 2021
Nilsens are awesome! They are a pleasure to see! — Mitchell V.
Nilsens are awesome! The very best !
Mar 18, 2021
— Grant M.
I was taken in immediately upon arriving and everybody was very customer friendly
Mar 15, 2021
Very professional and friendly staff. Dr. Stac... — Catherine T.
Very professional and friendly staff. Dr. Stacey is the best. Very knowledgeable and he takes the time to talk with you and makes sure all questions and concerns are answered. He never makes me feel like I’m just a number. Love the staff and Doctor. Cathy Thompson
Mar 15, 2021
Best team around! — Kristen K.
Best team around! Caring and professional staff who are very well trained.
Mar 13, 2021
Shoutout to Nilsen Eye Care! — Cynthia B.
Fast, easy and thorough! Friendly attitudes and faces from the parking lot to checkout! Highly recommend!
Mar 13, 2021
I have a problem with my contact could not get ... — Sandra S.
I have a problem with my contact could not get it out. They got me in right away and no charge.
Mar 12, 2021
Rating — Kyan M.
Dr. Eric Nielsen is very professional. Very encouraging and easy to speak to. Very family oriented. I would recommend him and his practice for total eye care. His Staff is also, courteous, helpful and highly professional.
Mar 12, 2021
When my 3 pair of glasses (new prescription, on... — Jean W.
When my 3 pair of glasses (new prescription, one new frame) didn't focus properly, I was given an appointment to come in right away. The first step was to sit with an optician for evaluation. Brooke carefully and thoroughly went through all possibilities, then worked with the optician at the next station to adjust each pair of glasses. Whatever they did, it solved the problem, and now I'm very happy with my new specs. Everyone was welcoming, professional, and helpful. I'm glad that my issue was resolved at that level, glad the prescription itself was not the problem.
Mar 12, 2021
Every staff member I encountered at Nilsen Eye ... — Wynter N.
Every staff member I encountered at Nilsen Eye Care was helpful and kind, as always.
Mar 12, 2021
Excellent experience! — Candice B.
Excellent experience! Professional and friendly staff, efficiently run operation, large selection of glasses. Glad to have found Nilsson Eye Care.
Mar 11, 2021
Everyone is always so kind, professional, and e... — Mya M.
Everyone is always so kind, professional, and efficient.
Mar 11, 2021
Excellent customer service. You speak to humans... — Dean B.
Excellent customer service. You speak to humans not an automated.system. Friendly and professional. Great inventory of products. An enjoyable experience from start to finish!!
Mar 10, 2021
Cara is the wonderful. The entire staff does a... — Dallas T.
Cara is the wonderful. The entire staff does a sensational job.
Mar 8, 2021
wonderful friendly and highly competent staff! — Jacquelyn H.
wonderful friendly and highly competent staff!
Mar 6, 2021
— Jean Heather T.
I was taking the "puff" test but no results were gotten because I had contacts on. The tech said we would come back after they were out, we did not. I am sure because of Covid the exam was not as thorough as normal.
Mar 5, 2021
I had a great first time at Nilsen experience. ... — Deborah F.
I had a great first time at Nilsen experience. They are very Covid conscious and take great precautions to keep from spreading the virus, the staff is quick to take you back, Drs are in to complete the exam within a minute or two and front desk is extremely quick to complete any and all paperwork necessary and get you out with no time to spare. I would definitely recommend.
Mar 3, 2021
Always a 20/20 experience — John G.
I always look forward to my visit with Dr. Perry and the additional wonderful people who provide such excellent service. Friendly, warm atmosphere with and emphasis on quality and professionalism. Genuine customer focused environment as well.
Feb 27, 2021
I wish my eyesight was as great as the service ... — David D.
I wish my eyesight was as great as the service and care I have received from Dr. Nilsen and his hand-picked staff since at least 2014. He must have known them all since kindergarten the way they click as a team. That cannot be an accident. My condition requires monitoring and I have full confidence in this practice. Thank you, D. Nilsen.
Feb 26, 2021
Staff is excellent: friendly and efficient — Richard H.
Staff is excellent: friendly, efficient, and patient focused. Doctors listen to and talk with patients to answer questions, educate, and suggest eye care improvements. Staff is alert to the patients needs and show good humor and positive spirit. It is a pleasure to work with all during an appointment or to get eyewear care. I recommend this practice to friends regularly.
Feb 26, 2021
Always a pleasure so professional and Alfred is... — Mark G.
Always a pleasure so professional and Alfred is so helpful with fitting and selecting Eye Wear
Feb 26, 2021
My experience was great as usual. O was in and ... — Bernadine J.
My experience was great as usual. O was in and out with minimal wait time, so I was able to return to work. I felt very comfortable that they were doing everything possible to maintain a safe environment for all. Everyone was great to work with, from the person who greeted me outside as part of the required COVID protocol, to the young woman who checked me out at the end.
Feb 26, 2021
Never had a bad experience. Everyone is very pr... — Percy S.
Never had a bad experience. Everyone is very professional.
Feb 26, 2021
Total concern for my care! — Shirley C.
Total concern for my care from the time I called in until after I had seen the doctor. The receptionist was concerned that I would have to wait to be seen since I was having a problem with my eyes, that she put me on hold and had me an appointment the next day!! This was well over and beyond! The doctor that saw me was thorough and explained what was going on and what the next step would be. The entire staff are amazing. This is how all businesses should treat their customer! You guys should write a book on quality customer service and how to take care of your customers! Love this place!
Feb 25, 2021
Excellent and knowledgeable staff.... very attu... — Donna T.
Excellent and knowledgeable staff.... very attuned to the needs of the patient; well organized and efficient.
Feb 25, 2021
The check in process is always efficient with n... — Carol M.
The check in process is always efficient with no wait time. The doctors are always friendly and like to provide education to all their patients, even the kids.
Feb 25, 2021
Everyone at Nilsen Eye Care is pleasant and hel... — Susan C.
Everyone at Nilsen Eye Care is pleasant and helpful.
Feb 25, 2021
First Timer — Marlo Q.
This was my first time visiting this office. I have new insurance and Nilsen popped up as a provider. I was very happy with every aspect of my appointment from the scheduling, to communication, to safety, to time waiting and customer service. I am impressed.
Feb 25, 2021
I called to get replacement glasses for my wife... — Lou R.
I called to get replacement glasses for my wife, who has Alzheimer's. The staff was very helpful and used her old prescription to have new glasses made. They were waiting for me when I got there and the price was reasonable.
Feb 24, 2021
I broke one of the stems on my only pair of gla... — Lesley H.
I broke one of the stems on my only pair of glasses on Monday. I called and they quickly responded to me! I was seen that day! Wonderful service and everyone their is always so kind!
Feb 24, 2021
Great Customer Service — Cameron R.
William was phenomenal and very knowledgeable when helping me pick out a new pair of glasses.
Feb 22, 2021
My wife & I have been using Nielsen Eye Care fo... — Michael I.
My wife & I have been using Nielsen Eye Care for several years and have always been treated well. The Drs & staff are always courteous, professional, and respectful. They have always been in network with our ins even as it’s changed over the years.
Feb 22, 2021
Always a pleasure — Kami P.
Always a pleasure to visit Nilsen Eye Care. Everyone is friendly, helpful, and caring.
Feb 19, 2021
Always a wonderful experience!Dr. Eric Nielsen... — Patricia L.
Always a wonderful experience! Dr. Eric Nielsen so knowledgeable and kind. Grace is a super star employee! Personality and knowledge of insurance benefits and attends to the details and desires of patient with a smile!!!🤗
Feb 19, 2021
Great medical practice in which the medical pro... — JoAnn H.
Great medical practice in which the medical professionals and staff treat you professionally and as a sincer family member.
Feb 19, 2021
— Kathy K.
Friendly, efficient, exam thoroughness and knowledgeable staff, you interface with from the moment you enter the parking lot until you leave, is unmatched!
Feb 19, 2021
I had a great first time experience at Nilsen e... — Amanda A.
I had a great first time experience at Nilsen eyecare. My all intent started right on time, their Covid precautions were excellent and I felt very comfortable. My doctor was very helpful, and the entire staff was really nice!
Feb 19, 2021
Nilsen Eye Care is the best! — Janice M.
If you're looking for an eye Dr this is the place to go! Everyone is so kind and helpful. Dr Stacy is patient & listens to what your problem is. He offers several possible treatments and picks the most effective way. I love this place. So glad I found them!
Feb 18, 2021
— Paulette P.
Everyone there is very friendly and it is nice to see smiling faces when I walk in the office. When I leave I feel that they have done everything they can to fit my needs!!!
Feb 18, 2021
— Tina B.
Staff was kind, timely, inviting and knowledgeable. I was impressed with outdoor check in process. Would recommend.
Feb 17, 2021
Great polite staff ! Dr. Perry was excellent an... — Matthew D.
Great polite staff ! Dr. Perry was excellent and gave me easy to understand options !
Feb 13, 2021
Service — Helen L.
As always when I visit the service, care and professionalism was exemplarily.
Feb 12, 2021
Very efficient, timely, and professional. — Lawrence D.
Very efficient, timely, and professional.
Feb 10, 2021
I have been a patient at Nelson eye care for ye... — Gloria M.
I have been a patient at Nelson eye care for years and never had an y issue with the staff or care. I had an appointment to sit with a patient representative on Friday the 5th. The representative assigned to me made me feel like I was asking for the world and basically told me I should be thankful I could see at all. I was not asking for anything free or a free exam as I had 2 in August of 2020 and was having a hard time with reading with the new progressive lenses made by lens crafters. My goal was to either get new glasses made by Nelson with a bifocal . The rep keep on asking me if I could see. I answered yes ,but my vision was blurry to read at the short distance range . He then asked me the same question again two more times. I left the office frustrated and in disbelief of what just happened. I still wander why this man was ever hired . The 6 I gave was for the person who answer the phone.
Feb 10, 2021
Polite and professional staff. Spotless office... — Edward M.
Polite and professional staff. Spotless office, pleasant and professional service
Feb 8, 2021
Nothing short of wonderful! — Linda M.
I had an eye emergency. Nilsen Eye Care worked me in even though they were very busy on a Friday afternoon. I was treated with compassion and friendliness from the person who answered the phone, to the front desk staff, to the wonderful doctor who saw me. He asked many questions and spent a lot of time with me, and rebooked me for Monday to check me again. They follow Coronavirus precautions carefully also, which helps you feel safe. I recommend them highly!!!
Feb 8, 2021
Always a pleasure to to choose Nilsen !! The st... — Emily P.
Always a pleasure to to choose Nilsen !! The staff is very knowledgeable and helpful
Feb 8, 2021
Everyone is awesome.....polite, friendly, accom... — Iona J.
Everyone is awesome.....polite, friendly, accommodating, professional, compassionate, !
Feb 7, 2021
Excellent customer service and friendly staff. — Christopher P.
Excellent customer service and friendly staff.
Feb 7, 2021
Excellent service from each member of the staff... — Patricia B.
Excellent service from each member of the staff!
Feb 6, 2021
My experience left me completely satisfied and ... — Clyde K.
My experience left me completely satisfied and confident I received the correct diagnosis for an eye problem that predicated this visit.
Feb 6, 2021
The best eye doctors in the Richmond area. I lo... — Paula J.
The best eye doctors in the Richmond area. I love the friendly, knowledgeable staff. My whole family loves Nilsen Eye Care.
Feb 5, 2021
Simply the best — Christina C.
Can't say enough good things about this office! Dr. Perry is wonderful, patient, friendly, answers all your questions in a way that is easy to understand. He is also incredible with young children, he made my young daughter feel comfortable during her first visit and shows an incredible level of professionalism and warmth to his patients Grace the optician is also amazing and she breaks down the insurance and pricing down in ways that you know exactly what you will be billed and what insurance covers and she works with you to pick the frames that work for you. She too is amazing with young ones I also love that they let you pay half up front and the other half of the bill when you pick up your prescription. For people on a budget I find this to be extremely helpful. I will never go to another eye doctor office as long as this one is around
Feb 5, 2021
Love your practice! — Sheila J.
Love your practice! Very personable and has a great team!
Feb 5, 2021
Always professional and welcoming. Been a cus... — Kevin H.
Always professional and welcoming. Been a customer for years and will continue to be. Highly recommended. Thank you
Feb 5, 2021
Friendly staff, efficient process. Felt exam wa... — Ronald P.
Friendly staff, efficient process. Felt exam was very thorough and all my questions were answered.
Feb 5, 2021
The nicest people to deal with. — Carl L.
The nicest people to deal with. Very knowledgeable staff. Have been with them for 20 years.
Feb 3, 2021
I was unhappy with my most recent visit as it w... — Donna Z.
I was unhappy with my most recent visit as it was a simple pick up of my glasses. I waited 35 min in my car for a 30 second exchange of someone to walk out and hand me the glasses.
Feb 1, 2021
Everyone was very professional and showed great... — William E.
Everyone was very professional and showed great care in protection while you was there. They still took their time to be sure all the questions were answered and to be sure I had a Thorough exam .
Jan 31, 2021
Very friendly and professional. I’m extremely ... — Michael C.
Very friendly and professional. I’m extremely comfortable with everyone at Nielsen eyes care!
Jan 31, 2021
Nilsen Eye Care is run like a fine time piece w... — Donna C.
Nilsen Eye Care is run like a fine time piece with the addition of being friendly. My husband and I both had checkups and we can't says enough good things about this place and we saw different docs.
Jan 29, 2021
If you need an eye exam or glasses...these are ... — Robert D.
If you need an eye exam or glasses...these are the people to see. You WON’T be disappointed.
Jan 28, 2021
Always Kind — Alexandra J.
I’ve come here three years now, everyone is always so kind and cheerful. No negative comments from me!
Jan 28, 2021
Awesome service from the time you arrive until ... — Deanne P.
Awesome service from the time you arrive until you leave. Thorough examinations by doctors and assistants. Little to no waiting. Love this place.
Jan 25, 2021
Always a great experience! — Kathryn T.
Efficient, polite, and knowledgeable. Everything you could want in a doctors office! Dr. Stacy is wonderful.
Jan 25, 2021
Professional and friendly, thank you to all the... — Kathie F.
Professional and friendly, thank you to all the staff!
Jan 22, 2021
Dr.Perry is Wonderful!! So Patient So good at ... — Jaime H.
Dr.Perry is Wonderful!! So Patient So good at asking questions and listening to concerns! Bravo!!
Jan 22, 2021
— Claude F.
It was quick, thorough and everyone was cordial, helpful and professional. Good experience.
Jan 22, 2021
Always an excellent experience. Dr. Nilsen is a... — Ginger S.
Always an excellent experience. Dr. Nilsen is awesome and so is the entire staff. Great selection of frames too!
Jan 22, 2021
Very kind, professional, and top of the line eq... — Dorothy K.
Very kind, professional, and top of the line equipment.
Jan 21, 2021
Great care from good people — George G.
I have been coming to Nilsen Eye Care for over 20 years. The Nilsen's have taken very good care of my eyes and eyesight. They listen to my concerns and act on them in a conscientious way, making it an learning event as well. Great care from good people.
Jan 21, 2021
I have just recommend Dr. Nilsen to 3 friends o... — Audra S.
I have just recommend Dr. Nilsen to 3 friends of mine that are looking for a new eye doctor. Of course I personally love seeing Dr. Eric Nilsen but I recommended the practice in generally, since everyone is so great.
Jan 20, 2021
I always leave Nilsen with the same feeling... ... — Zachary J.
I always leave Nilsen with the same feeling... EVERY business should be like this!!!! Friendly, personable, efficient, happy, engaged, customer-centric. And, the place is always hopping, so obviously many others feel the same way. If you’re going anywhere else for your eye care, I suggest that you try Nilsen to see just how great it is to feel like a valued customer!
Jan 15, 2021
Timely visit Covid precautions observed — Nancy H.
Timely visit Covid precautions observed
Jan 15, 2021
Thank you for such a pleasant experience that m... — Jeanette C.
Thank you for such a pleasant experience that made me feel safe from contracting covid19. Staff was warm and friendly. Appointment time was honored. Dr. Nielsen was thorough in his examination, patient and kind. Molly was extremely helpful and kind in my selection of a frame and provided me as much time as needed to make a selection. I have been a patient there for many years and would not even consider going anywhere else.
Jan 14, 2021
Simply excellent, professional organization 👏 — Jack P.
Simply excellent, professional organization 👏
Jan 14, 2021
High level of service — Jack M.
The level of service I received was better than most Dr. offices. I was greeted when arriving and did not have to wait for the next station during the visit. They have many styles of frames to choose from.
Jan 14, 2021
Obviously they take covid cleansing seriously.... — Gail C.
Obviously they take covid cleansing seriously. All staff pleasant and courteous. Dr. Nilsen seems to enjoy his work
Jan 14, 2021
This is a well run eye care practice. — Kenneth B.
This is a well run eye care practice. Dr. A. Nilsen is never in a hurry. She is a good listener and a caring person. In addition, I am always seen promptly. No waiting.
Jan 13, 2021
Everyone was amazing at this office. Friendly... — Lori H.
Everyone was amazing at this office. Friendly, caring and so helpful. My whole family will be changing to Nilsen Eye Care.
Jan 11, 2021
Personable professional and efficient. Dr Perry... — Mary M.
Personable professional and efficient. Dr Perry and staff we’re outstanding!
Jan 9, 2021
Christopher Gorman, MD — Christopher G.
Great care, very safe and efficient. Wonderful as always!
Jan 8, 2021
I needed an appointment quickly and they were a... — Diana G.
I needed an appointment quickly and they were able to get me in the next day. Dr. Perry was great!
Jan 7, 2021
Very impressed with everything from the very po... — Catherine L.
Very impressed with everything from the very polite staff to the amount of attention I received. Picking out my new glasses was a great experience.
Jan 1, 2021
Very professional atmosphere. Kind suggestions ... — Arleen C.
Very professional atmosphere. Kind suggestions and thorough examination
Jan 1, 2021
Incredibly professional, friendly and safe expe... — William F.
Incredibly professional, friendly and safe experience. The team did an excellent job of making me feel protected during this pandemic without sacrificing the friendly service I have experienced in the past. As always, the professionals who handled my exam and eyeglass selection were wonderful to work with. Highly recommend.
Dec 28, 2020
Top notch. — Jaclyn L.
Friendly staff, nice environment, I felt comfortable there. Dr. Stacy was extremely informative and made sure I understood everything.
Dec 24, 2020
Love them!!!! — Mary B.
Very efficient and friendly staff. They know what they are doing. Love them. Please go see them!!
Dec 24, 2020
Excellence — Susan S.
I’m grateful that Nilsen worked me in for a new exam. They were expecting me for just glasses, but since it had been 6 months since my last checkup I asked to have another exam.
Dec 24, 2020
cut down on #of exposure points with covid — Tiffany E.
We have been going here for years and love the practice. However, I was not comfortable with how they have adjusted for covid. There was an outdoor temp check and plenty of cleaning, everyone wore masks, but I had three different techs(at different times) plus the doctor in my room. I also felt like I spent a lot of time in check out. Overall, I interacted with 7 different staff members which just seemed unnecessary and way too many exposure points. It made me very uncomfortable.
Dec 23, 2020
We LOVE Nilsen Eyecare. My family has been goi... — Raihaan A.
We LOVE Nilsen Eyecare. My family has been going there for years and we have always had a wonderful experience from check in to check out.
Dec 23, 2020
The Covid precautions were a bit overwhelming.... — Raymond S.
The Covid precautions were a bit overwhelming. If Covid isn’t a thing of the past a year from now on my next appointment, I’ll probably postpone the appt.
Dec 23, 2020
Happy to be a patient of such a good eye care p... — Carolina A.
Happy to be a patient of such a good eye care provider 👍🏼
Dec 23, 2020
Always leave Nilsons feeling like I got the bes... — Hailey P.
Always leave Nilsons feeling like I got the best care and they actually help you the best the can with insurance and deals.
Dec 21, 2020
Everyone was very professional and very pleasan... — Jerry B.
Everyone was very professional and very pleasant to be around with.
Dec 21, 2020
Highly recommend — Whitney R.
Friendly staff, Covid safety precautions taken, Dr spent time answering all my questions. Highly recommend.
Dec 21, 2020
VERY friendly staff, very efficient and great s... — Michael J.
VERY friendly staff, very efficient and great service
Dec 19, 2020
efficient, professional and nice people — Janet C.
efficient, professional and nice people
Dec 18, 2020
Your staff is always friendly and client focuse... — Jeffery S.
Your staff is always friendly and client focused. Even with the place packed they did their best to keep smiling (even with a couple of unruly clients)
Dec 16, 2020
I believe Nilsen Eyecare to be the most efficie... — James R.
I believe Nilsen Eyecare to be the most efficient practice with which I have been associated. Always taken for my appointment on time and the entire office operates like a well oiled machine. At the same time you always feel that you are a human and that the staff genuinely cares about you and your well being.
Dec 14, 2020
The Optometrist was nice, however the experienc... — Marcus B.
The Optometrist was nice, however the experience was different from any eye appointment I’ve had in my 25 years. I went from the assistant, to someone to show me glasses, back to the optometrist, to the front desk where they explained the cost of my contacts afterwards. I was hit with unexpected charge of $100 for a contact exam which I wasn’t aware of.
Dec 14, 2020
INCOMPARABLE! — Phyllis B.
Literally impossible, to find more sincerely caring; thorough and professional eye care; in every way! Nilsen Eye Care raises the bar of excellence, to incomparable heights!
Dec 14, 2020
Very well-run practice. Staff is friendly, know... — Tammy A.
Very well-run practice. Staff is friendly, knowledgeable, and professional. In particular, I love Dr Junker. Her “chair-side” manner is second to none. Explains everything thoroughly and really listens to the patient. Great addition to the team
Dec 14, 2020
I am happy with all the help I had with the sta... — Van N.
I am happy with all the help I had with the staff.
Dec 12, 2020
Everyone was very friendly and professional. Da... — Emily C.
Everyone was very friendly and professional. David was very good at his job- he explained everything as he was doing the tests. Dr Stacy did a good job of trying to help me find a new brand of contacts that works for me.
Dec 12, 2020
Quick response — Jean W.
I was experiencing an unusual episode, got an appointment for the next day, and was very satisfied with the diagnosis, explanation, and cautions. I will be back for my regular check-up next month.
Dec 10, 2020
Positive experience as always. Everyone is so ... — Kimberley W.
Positive experience as always. Everyone is so very kind and professional.
Dec 9, 2020
I am always so happy to share information about... — Lindsey C.
I am always so happy to share information about N&N Eye Care. All doctors and technicians have been great to work with over the years. I also really am thankful for the front office staff and frames department. They are always so helpful to schedule an appointment when my dog eats my glasses and to their patience with finding the right frames for my face.
Dec 9, 2020
The service was great and Grace was won — Nasya B.
The service was great and Grace was wonderful
Dec 9, 2020
Everyone was very nice and professional. They a... — Chad D.
Everyone was very nice and professional. They are also taking all the precautions for COVID. Very pleased!!
Dec 7, 2020
My original appointment was for contacts. Front... — Ralph P.
My original appointment was for contacts. Front desk staff stated they were not aware of any contacts and I had to schedule a new appointment.
Dec 7, 2020
New Customer — Cynthia R.
I'm a new customer. Very efficient personable and pleasant staff who explained all the steps during my examination and looking for new eyeglasses. Also very convenient from my house. I give 5 of 5 stars
Dec 4, 2020
Everyone was great, from appointment to doctor ... — Annie G.
Everyone was great, from appointment to doctor visit to selecting new glasses to purchasing. I was very happy.
Nov 27, 2020
Cara was great helping me pick out my new glass... — Cedric B.
Cara was great helping me pick out my new glass.
Nov 25, 2020
I have been going to Nielsen for years. The sta... — Ruth B.
I have been going to Nielsen for years. The staff is very attentive and the facility is very clean. The optometrist that helped me select glasses was very patient and very professional with a lot of knowledge. I would recommend Nielsen for quality work, customer service and products.
Nov 23, 2020
Very kind staff, everyone was smiling and cheer... — Julia L.
Very kind staff, everyone was smiling and cheerful ! Dr.Stacey listened to my concerns and explained everything to my satisfaction. I would definitely recommend them to my friends and family!
Nov 23, 2020
All the people that work there are the very bes... — Richard O.
All the people that work there are the very best! Everyone is very helpful and have an amazing experience every time I go ! Best place in Richmond !
Nov 23, 2020
Everyone is very nice and professional. They al... — Naomi F.
Everyone is very nice and professional. They also have a really nice variety of glasses to choose from.
Nov 23, 2020
Some of the staff want to treat the customers l... — Peter R.
Some of the staff want to treat the customers like children and instead of asking for one to take certain actions - they tell you what you “must do”. Felt put down & insulted by the way I was treated. Thus will find someplace else to buy my glasses.
Nov 23, 2020
Busy place but attentive and kind staff. New pa... — Rebekah B.
Busy place but attentive and kind staff. New patient and was in and out under an hour.
Nov 22, 2020
Excellent doctor and office staff. Very nice of... — Ellen G.
Excellent doctor and office staff. Very nice office and easy to get to. I would recommend to anyone who needs an eye exam.
Nov 21, 2020
Great service!! From my scratched cornia to my ... — Clifford K.
Great service!! From my scratched cornia to my eye exam, everything was top notch!!
Nov 20, 2020
Safe,courteous and highly professional. — Michael F.
Safe,courteous and highly professional.
Nov 19, 2020
Very thorough exam and recommendation. — Pamela P.
Very thorough exam and recommendation.
Nov 19, 2020
Very prompt, great folks, very professional. — Alexander Y.
Very prompt, great folks, very professional.
Nov 18, 2020
The absolute best service...everyone is so frie... — Phillip H.
The absolute best service...everyone is so friendly and helpful, professional and courteous and definitely the best examination bar none.
Nov 16, 2020
This is my favorite place to get my eye glasses... — Yessica S.
This is my favorite place to get my eye glasses. The customer service is outstanding and the quality of the eyeglasses is excellent.
Nov 16, 2020
I've been using Nilsen Eye Care for close to 20... — Todd M.
I've been using Nilsen Eye Care for close to 20 years. I've only ever had a great experience there. From the office staff to the doctors, everything is handled very professionally and efficiently.
Nov 16, 2020
Fantastic customer support and communication. ... — Michael B.
Fantastic customer support and communication. Highly recommend. Very COVID compliant. Great job all around!
Nov 16, 2020
My First Time stepping in the office was a wond... — Christopher C.
My First Time stepping in the office was a wonderful experience..Everyone spoke and everyone seem to love what they was doing ...Whenever I have appointments its always the same wonderful happy individuals or should I say everyone in office make my day...
Nov 16, 2020
Dr. Alexandra Nilsen is always super friendly a... — Lisa K.
Dr. Alexandra Nilsen is always super friendly and professional. She takes her time asking you questions, and you never feel rushed. Her front desk staff and her assistants go above and beyond with customer service and friendliness. I recommend them to all my friends!
Nov 15, 2020
Senior Citizen Customer — Thomas S.
I am current patient of Nilsen Eye and needed a frame adjustment on my glasses. I called, and they were able to work me in on the same day. Everyone at the front desk was very COVID careful. I saw PATTI, who quickly assessed the situation with my frames, adjusted them, replaced the nose pieces, cleaned them and had me out the door in 14 minutes! Great business, and considerate of their customers!!!!
Nov 13, 2020
You gave a prompt and courteous response to my ... — William R.
You gave a prompt and courteous response to my request.
Nov 12, 2020
Professional organized and yet still remain cor... — Daniel T.
Professional organized and yet still remain cordial
Nov 12, 2020
All the staff at Nilsen Eye Care are very knowl... — David B.
All the staff at Nilsen Eye Care are very knowledgeable and friendly.
Nov 11, 2020
Excellent Eye Exam by Dr. Nielsen, has been our... — Bobbie H.
Excellent Eye Exam by Dr. Nielsen, has been our Eye Dr. since 1998 and will continue in the future
Nov 7, 2020
Everyone in the office were very nice. — Ronald D.
Everyone in the office were very nice.
Nov 6, 2020
They did a great job with helping my daughter f... — Mckenzie T.
They did a great job with helping my daughter find her glasses.
Nov 5, 2020
Best eye doctor I’ve ever seen. She truly cares... — Kathleen H.
Best eye doctor I’ve ever seen. She truly cares.
Nov 5, 2020