Reviews

Always a pleasure to visit this practice. They are very professional and personable. I feel I’m in good hands here.

Jul 24, 2021

Staff is welcoming and helpful! Dr Stacy and his assistant are knowledgeable and answered all of my questions.

Jul 24, 2021

The staff at Nilsen Eye care is courteous and efficient. Dr Perry is very thorough.

Jul 24, 2021

The friendliest staff and great care!

Jul 23, 2021

Dr. Nilsen and his staff are awesome .

Jul 23, 2021

I love Dr. Nilsen, she is great.

Jul 23, 2021

Exam was very thorough and efficient!

Jul 22, 2021

The business is one of the best ever. Professional, kind, caring with never any errors from any of the staff. There are few businesses that I can compare your excellent service to. You are blessed to have the perfect and professional staff making your business the best!!☺☺☺

Jul 20, 2021

After a year working with Nilsen during arguably the worst time for a personal up close interaction small business due to pandemic, their service continues to be top notch. Alfred who fitted me and helped me choose several pairs of glasses last June, continues to service them & is replacing one pair completely. No ?'s asked!! 😘 Alfred!

Jul 19, 2021

Very Comfortable to walk into for the first time. Entire staff is super nice and knowledgeable and helpful. They don’t try to sell you expensive glasses you don’t need. They take into account your budget and go from there. No waiting in the waiting room either. They got me in and out. Just sorry I haven’t been going there all along.

Jul 19, 2021

Outstanding service by exceptional professionals!

Jul 17, 2021

Excellent eye care and customer service!

Jul 17, 2021

Love their system and professionalism! Very friendly and everyone is very informative in explaining !!!!

Jul 17, 2021

The knowledge and ability of the doctors are superior. I have been to other eye doctors and now found a home.

Jul 16, 2021

Best eye exam ever! Great service

Jul 16, 2021

Checked in for appointment and within one minute was in the exam room. The tech completed the preliminary exam and notified the doctor who arrived immediately after the tech departed. The remainder of the exam continue with the same efficiency and professionalism. Would not hesitate to recommend Nilsen Eye Care!

Jul 15, 2021

Everyone at this practice is friendly and helpful. Dr. Staci was thorough with my eye exam and answered my questions and addressed my concerns.

Jul 11, 2021

I woke up with complications which effected recent eye surgery success; and phoned the office immediately. Alex made it possible for me to be seen right away. Her warm kind personality made me feel better before I even arrived. But, as always, I was greeted and treated, with the utmost caring and knowledgeable staff...and am feeling significantly better after less than 48 hours. It is such an honor and privilege to be their patient. I cannot thank them enough.

Jul 10, 2021

The staff is knowledgeable, personable and professional. I always have a great experience at Nilsen!

Jul 9, 2021

I was having problems with my glasses and needed advice and assistance with adjustments for clarity of vision and occasional double vision experiences on Wednesday 7/7. Matthew was able to inspect glasses and offer solutions, and suggest options. He cleared the problem with an adjustment and gave advice about correcting a second issue that was successful with clarity at PC when I returned home. He was helpful and answered my questions, and I returned a call to him today on 7/9 to confirm the positive results of his directions and efforts with thanks.

Jul 9, 2021

This is a one-stop shop! They have helpful, intelligent, kind people to help with everything from eye appointment, contact fitting, eye glass fitting... Every step is handled by a specialist. I had my toddler with me on this trip and everyone was kind to him, never once making him feel like a burden. I had someone help me choose my glasses, and even had them made for me before the day was over! They handled insurance rebates, and even have my contacts shipped to my house so I can avoid another trip. I am so pleased I found them and will recommend them to everyone!

Jul 9, 2021

Would have liked it better if I was given an explanation of what the refraction charge was and why my insurance( medicare and Anthem could not be billed. Otherwise I was very satisfied

Jul 9, 2021

Everyone I talked with was very courteous and professional.

Jul 7, 2021

This was my first visit with Dr. Perry he was very pleasant to speak with and very good with my eye exam . He is very professional.

Jul 5, 2021

This is like the Chick-Fil-A of Healthcare. From check-in before you even enter the building to choosing frames and checking out is the smoothest process! Everyone is on their A game and HAPPY about it. It's obvious the employees love what they do and are well taken care of! I wouldn't want to go anywhere else!

Jul 5, 2021

Counting my initial eye exam, I will be making my tenth trip to Nilsen’s when Mathew calls to let me know the glasses are ready.

Jul 4, 2021

I cannot say enough how professional everyone is...from the arrive until you leave. Dr Perry is so thorough with the exam and always answers all my questions. Matthew was a great help as well in helping to explain my dental vision benefits. Never feel rushed when going to this office.

Jul 3, 2021

Perfect!! Friendly!! Excellent service….

Jul 2, 2021

I always have a great experience with Dr.Nilsen and his staff. Great team!

Jul 1, 2021

Love the service and people there

Jul 1, 2021

Never had to wait, friendly staff, great visit.

Jul 1, 2021

I’m not sure I could go anywhere else & find this level of quality or service.

Jul 1, 2021

The optometrist was Madeline Junker O.D. and she is excellent. The price for frames and lenses is too high. I saved 150 dollars by using an out of network provider

Jun 25, 2021

Very professional and efficient!

Jun 24, 2021

Excellent! Everyone was friendly and helpful!

Jun 24, 2021

Great experience! Mason was very friendly and Dr Stacy was very easy to talk to!

Jun 21, 2021

I’ve two insurance policies to which I’m covered from both my primary and secondary. I made an appointment for contact lens and was not informed about the service fee. I was later given the contact lens from prior prescription which was screened six months ago. With this in mind, they didn’t screen me as to what o was expecting but charge me a heft dollar and made it look like I’ve saved from the poor service received.

Jun 20, 2021

All of my vision needs were well met.

Jun 19, 2021

Staff.very friendly and efficient. Understanding of my hearing loss. I will come back to see you in a month.

Jun 18, 2021

Everything timely and staff very pleasant

Jun 18, 2021

I was nervous about my visit. I was put to ease very fast by everyone in your office.

Jun 17, 2021

Awesome experience. Everybody that works here was super friendly and I couldn’t be happier with my visit.

Jun 14, 2021

This office runs like a well oiled machine! Care is immediate, professional and appreciated!

Jun 14, 2021

Everyone is friendly. You do not have to wait long. Dr Stacey is wonderful and takes time to talk to you if you have concerns.

Jun 12, 2021

Very professional and helpful.

Jun 11, 2021

Outstanding service from everyone

Jun 11, 2021

Excellent service. Very friendly staff and excellent Doctors!

Jun 10, 2021

Friendly staff -- Excellent Doctors.

Jun 10, 2021

Great service and very efficient!

Jun 9, 2021

Friendly staff. Very accommodating to my needs, as they are open on weekends, which is very helpful. And I didn't have to wait. As soon as I got there, I was called immediately. Will return again next year!

Jun 7, 2021

Haley was very friendly from the moment she answered the phone when I called about scheduling appointments for my family and I. From start to finish, we were greeted by the friendly staff, whom made sure our appointment was a great success.

Jun 7, 2021

I would highly recommend Nilsen Eye Care to anyone looking for an eye doctor. The staff were all very friendly. The entire process was quick, efficient, and organized without making me feel as though they were trying to rush me out the door in any way. I love that they have individuals to help you specifically find the right frames for your face and style. In the past I've always felt a little unsure ordering glasses and this process took that slight worry away!

Jun 7, 2021

We have been using Nilsen Eye Care for using and highly recommend them.

Jun 7, 2021

Extremely efficient and caring staff.

Jun 5, 2021

The staff at Nilsen were very pleasant and answered all of my questions. I changed To them 3 years ago and have been very satisfied.

Jun 4, 2021

I just love Dr. Alexandra! She is SOOO knowledgeable and professional. I also love the office staff and how the office is run. By far the most professional eye office I have ever visited.

Jun 4, 2021

The entire team of Nilsen eye care work together seamlessly to make my eye appointment efficient, smooth, and personable.

Jun 3, 2021

Nilsen Eye Care has to be one of the best run offices I’ve ever experienced. Not only is the staff wonderful, but Dr. Nilsen is amazing. He has helped identify a number of my eye issues and referred me to wonderful doctors who helped. You just can’t ask for more!

Jun 2, 2021

I am always treated with deference and kindness in the way my concerns and questions are handled. Along with the excellent care I receive from each of the persons who assist me.

May 31, 2021

Everyone here is so helpful and knowledgeable. If a tech doesn't know the answer, they will be sure to get you one. They're the best. That's why I've been going here for 10 years. I see Dr Perry who has always taken his time to care for my eyes.

May 27, 2021

The best doctors and well trained staff. The practice wants their patrons to be happy and works with them to get just the right pair of glasses for you!

May 24, 2021

Staff is always friendly and inviting. Very thorough eye exam and great quality/selection on frames and lenses.

May 22, 2021

Best run most efficient with highest skill level practice.

May 22, 2021

Excellent place and great staff that have an awesome system for there patient safety towards the COVID-19 and are fastest an accurate with your appointment time meaning when you show up the staff is already waiting on you to walk in I HIGHLY RECOMMEND EVERYONE TO GO HERE!!!!

May 22, 2021

People are always pleasant and Dr. Nilsen is a true professional with a great personality!

May 20, 2021

I have been coming here for years it all started with a little spot in the mall. Since then they have turned in to a rather large operation. However unlike most companies that start off small and get big the customer service has never once went down. In fact I would almost go to say the customer service has gotten 10 times better than I ever thought it could. From the time it takes to scheduling with the ladies over the phone to the check in process everything is flawless. Every time I leave An appointment with Dr. Nilsen I realize how bad customer service really is at many other doctors and dental office or anywhere in general.. usually I don’t like to give great recommendations due to it gets harder to get in to a place that you like however this place definitely deserves 10 stars instead of five. With everything that I just mentioned you can tell I am over the top satisfied with this practice. I could continue to go on and on with all the fantastic experience I have had. I would like to end this whole review with a huge and I mean a huge thank you to Dr. Nilsen and his staff for continuing to provide me with the best customer service than any place I have ever been and that includes overseas as well. Please keep up the good work and thank you again.

May 20, 2021

Service and staff are excellent!

May 20, 2021

I've always loved the care and experience you all have shown and am more than comfortable with the patient care provided!

May 19, 2021

Very friendly with attention to detail. Answered all my questions without making me feel rushed.

May 19, 2021

I am an long time client and have never been disappointed in the service and conduct of the staff. I arrived 15 minutes early to my last appointment and was seen right away. My glass prescription is usually ready for pickup within 7 days.

May 17, 2021

An efficient and pleasant experience given the circumstances being faced by everyone. Very impressed on how well it’s run and how helpful everyone is....

May 17, 2021

I was alerted, well in advance, that I had an upcoming appointment. I was checked in quickly and taken to my appointment by David. He did preliminary tests and then I saw Dr. Stacy. Everything was done quickly with no wasted time. I did have to wait a couple of minutes to check out, but then I was done. Everyone was friendly and nice.

May 15, 2021

Everyone was super friendly and helpful. I arrived early and was taken care of immediately. From Bayley, to Dr Perry, to Brooke, to Alicia, everything went super smooth. Thanks!

May 15, 2021

Very nice staff, service and environment all around.

May 15, 2021

Everyone at Nilsen is professional and courteous.

May 14, 2021

Great customer service, and I was in and out.

May 14, 2021

Staff is always friendly and helpful - patient answering my many questions. I always feel comfortable and confident my eye care is in the best hands; which is why i have been a patient for the last 19 years!

May 12, 2021

I received my first new exam and glasses in five years this past January, and while they were satisfactory in most respects, I was disappointed in my ability to see at distance in the car without moving my head regularly to get better focus. The opticians tried several re-adjustments over time, but it never really solved the problem. So I had a new exam, got the glasses back with re-ground lenses, and I'm totally satisfied. No additional costs were incurred for the several follow-up appointments. In all my visits, every staff person with whom I worked was professional, patient and personable. I'm pleased to be a Nilsen customer.

May 12, 2021

This practice is the best! I'm from Richmond, but live in NYC, and I've come back every year for 10 years because I refuse to go anywhere else. The staff is all so friendly, and the doctors do an amazing job taking their time with me, explaining everything about my new glasses or contacts, and making me feel super comfortable. Highly recommend!!

May 11, 2021

First time as a patient and everything was wonderful. The staff took all necessary covid precautions and were patient and helpful as I looked for a new pair of glasses. Dr Junker, Olivia, and Renee were great! Thanks ladies!

May 10, 2021

I was amazed that I was taken back immediately for my appointment. The smoothness & time efficiency mastered by all the staff there was amazing! I felt welcomed and was treated with kindness and patience. I Highly recommend everyone there. Thank you for such a surprisingly pleasant experience!

May 10, 2021

Top Notch - I feel my follow up visit from the ER for corneal abrasion was thorough and thoughtfully done. Fully confident in the treatment and recommendations. My only disappointment is they could not upgrade my injured eyeball with one those Terminator eyeballs but, no one can do that so, I will not hold that against them.

May 8, 2021

Nilsen's is a great place for eye care. The staff is friendly and efficient. Dr. Stacey is able to provide me with me all my eye car needs. For the first time I am able to wear contacts comfortably.

May 6, 2021

This makes the 2nd year that I have been coming to Nilsen Eye Care for all of my eye care needs. The staff are all very friendly and professional. The check-in process, exam, and check out processes are all streamlined and efficient yet, I have never felt rushed through my appointments. All of the staff were more than willing to take the extra time to answer any and all questions I had and make sure that I was comfortable with my eye care routine before I left.

May 5, 2021

Everyone is always so helpful and polite .The appointments are always quick and efficient.

May 1, 2021

Good service. Friendly staff.

Apr 30, 2021

Wonderful care and customer service.

Apr 30, 2021

very professional you get it done

Apr 30, 2021

The staff is caring, courteous, and friendly. Was treated like I was family.

Apr 26, 2021

My experience at the eye doctor was outstanding. Dr. Perry is awesome and takes a lot of time with his patients to ensure they understand everything that is going on with their eyes. Very though with eye exams.

Apr 26, 2021

Very friendly, professional doctors and staff, will recommend family and friends.

Apr 24, 2021

Great communication before the appt and during, exam was prompt and safety precautions were evident which made me feel much better. I received assistance looking for new frames and they really listened to me and helped me find a pair I love!

Apr 24, 2021

Even with all the covid restrictions the staff at Nilsen was amazing. I was in and out quickly while never feeling rushed. All my questions were answered. Overall it was amazing.

Apr 23, 2021

Great service until I had new glasses made somewhere else and found out I couldn't see well because prescription was wrong-forgot to add the bi-focals. I was emailed the new prescription without any apology. Two extra trips today and another when glasses are corrected. Not sure whose fault it was.

Apr 22, 2021

I love my annual eye exam! Which may sound strange to some, but the staff at Nilsen are very friendly and efficient. The clinic itself is very clean and organized, all covid procedures were in place so I felt safe and comfortable. Shout out to Matthew for helping me find some awesome sunglasses just in time for summer.

Apr 22, 2021

First rate care. Very Thorough. I did not receive a copy of my prescription for contacts and glasses. Did not realize this until I got home. I understood the Dr saying my eyesight would be blurry "up close" but ok to drive after my eyes were dilated. My vision driving home was very blurry and probably should not have driven.

Apr 22, 2021

Once you go to Nielsen eye care you will not go anywhere else. Friendly service and very knowledgeable staff.

Apr 21, 2021

While this visit simply involved working with a technician to order new frames, I was impressed by the professionalism and friendliness of everyone we came into contact with while at the office. Our technician, Grace, was very patient and helpful throughout our entire visit. She was fantastic to us!

Apr 20, 2021

Nilsen Eye Care continues to offer friendly and professional service. I appreciate that they respect a patient's time by not overbooking.

Apr 19, 2021

Staff was courteous & knowledgeable. My glasses were looked at & returned in an expeditious manner. I felt the Covid protocol kept me safe at all times. Thank you!

Apr 19, 2021

Never disappointed with professional care! Everyone is fantadtic!

Apr 16, 2021

The employees were nice. Good experience.

Apr 15, 2021

Excellent and prompt service.

Apr 15, 2021

Every single person that I've ever interacted with at Nilsen Eye Care has been extremely professional and helpful and courteous. The staff is always willing to assist with problems or concerns. They are all eager to please and easy to work with.

Apr 15, 2021

I love your customer service, professionalism and organization. I never feel rushed - but everyone is so efficient, plus y’all are great at helping me pick out glasses.

Apr 15, 2021

Dr. Perry is always thorough with the exams. Super nice and takes note of everything you say, no matter how big or small you may think the details are. Grace was a big help when finding the perfect frame for my prescription sunglasses. She made sure I was comfortable and assured me it was okay to try on as many frames as needed until I found the right fit. Everyone in the office is helpful throughout the entire visit.

Apr 14, 2021

wonderful staff, prompt service, very helpful and courteous

Apr 14, 2021

Great job!!! Very easy scheduling, quick in and out with accurate eye exam. All of the staff were safe and courteous.

Apr 14, 2021

Very professional! Everyone was very nice and treated me well and gave me a lot of instruction and did their best to ensure I was happy and could adjust at home. I would definitely recommend!

Apr 13, 2021

The doctors were very nice and professional, especially Dr. Stacey. The people in front were just as nice and professional as they offered the best recommendations for what works for me.

Apr 12, 2021

Called multiple times to make an appointment, phone was never answered. Always received voicemail. Did not feel that optician was very knowledgeable, didn't have a good understanding of what I needed.

Apr 11, 2021

I didn’t have to wait and was passed seamlessly from person to person through the process. Everyone was friendly and professional. I could have have asked for a better experience.

Apr 10, 2021

As always everyone friendly! Dr. Nilsen is the best! Always makes you feel welcome and explains everything!

Apr 9, 2021

Visiting Nilsen Eye Care is always a pleasant experience. The staff on Courhouse Road are pleasant, friendly and extremely efficient in their care during each part of the exam visit.

Apr 9, 2021

Very professional and welcoming.

Apr 8, 2021

If you believe that perfection of care and sincere caring are unattainable; you have not had the pleasure and privilege of meeting Dr. Nilsen and his wonderful staff. From, an extremely satisfied patient, 24 years and counting.

Apr 8, 2021

I had the most thorough checkup I have ever had.

Apr 8, 2021

I love going to get my eyes checked. The whole place is filled with positivity and helpfulness.

Apr 8, 2021

From registration to the exam and everything in between it was a pleasant experience. The front desk and the techs are friendly and patient. The exam itself was thorough and the doctor explained each procedure clearly. Glad I went back to this doctor.

Apr 6, 2021

The Service and Staff were EXCELLENT!!!

Apr 5, 2021

Friendly and professional!!! Love working with these folks, they do everything they can to provide services safely (covid friendly) and they check my insurance to figure out the most cost effective solutions.

Apr 4, 2021

Staff was great and a great selection of glasses

Apr 3, 2021

Great - super clean - staff and doctors great!!!

Apr 2, 2021

The service was great as always. Alfred was really spot on with his experience.

Apr 2, 2021

People were great. Service was great!

Apr 2, 2021

Favorite place to receive eye care because everyone is so personable. The associates that assist with selecting your new frames are so patient and helpful!

Apr 1, 2021

Had the best eye doctor visit ever Grave was a pleasure to work with. I have now found my new eye doctor office the eye doctor was a pleasure as well. Great job guys

Apr 1, 2021

So quick and yet we had all the attention we needed for our appointment. Totally recommended for kids.

Apr 1, 2021

First time patient, tech was personable and quick to get me through testing. Doctor was great and very thorough.

Mar 31, 2021

Excellent service. Showed great professionalism when dealing with my four year old daughter’s first eye appointment. She hasn’t stopped talking about how fun it was since!!

Mar 30, 2021

Staff was extremely knowledgeable, caring and efficient at their work. Matthew was especially helpful with my need for specialty sport lenses. He gained my trust immediately with scholarly, yet understandable explanations of how the eye works with the lenses. I have been a client of Nilsen Eye Care since about the time that Nilsen opened the Eye Care center and have always found their care, service and knowledge to be exceptional.

Mar 29, 2021

Dr Stacy and the front desk were great. Arrived still 9:04 for a 9:15 appointment. The eye exam started immediately with no wait. 20-30 minutes for the eye exam. The the bottom fell out. 2-hours to get new frames and the associated cost. Nielsen Eye needs to either upgrade the computer system or do train the employees on how to use it. Total time at Nilsen for the eye exam was 2 hrs and 38 minutes. Not a pleasant experience!

Mar 27, 2021

I would highly recommend Nilsen Eye Care. In every aspect of their business there are friendly,polite and well informed staff members. They are well organized and even have a professional eyeglass selection/purchase area if needed for their customer's convenience. Appointments are always on time and you are in and out in under 45 minutes.

Mar 27, 2021

Excellent exam, great customer service at the front. Would have been a perfect rating if there was not some pressure to fill the script with them.

Mar 27, 2021

Excellent throughout the visit.

Mar 27, 2021

Nielsen eyes was my 2nd choose for my eye care back in early 2000 and I left to go elsewhere to find out that my doctor here was a better fit for me and now I will stay..

Mar 27, 2021

Super COVID friendly, they've thought of everything to keep their patients safe as they receive eye care during a pandemic. I never have a long wait, always a thorough exam and never pushy about ordering new glasses or the retinal scans (though I do it every 2-3 years, great value!)

Mar 26, 2021

really like the staff and the way they take care of you.

Mar 25, 2021

I am always treated so nice at Nilsen Eye Care. Everyone from the reception to the doctor to the people who assist you with glasses. I never feel rushed, customer service is great and the office is run so efficiently!

Mar 25, 2021

GREAT office run by incredibly efficient and caring staff!

Mar 25, 2021

Staff is always extremely professional. Always curtious from the time you step in the door until you leave.

Mar 25, 2021

Very easy to get an appt. Personnel helpful and friendly. Extremely careful to follow protective health guidelines from CDC

Mar 24, 2021

THE CUSTOMER SERVICE WAS VERY EXCELLENT!

Mar 23, 2021

The best staff I have ever dealt with.

Mar 22, 2021

Dr. Eric is awesome! He always goes the extra mile to make sure everything fits and your vision is the best he can make it!

Mar 21, 2021

Staff was awesome first time here they made you feel welcome

Mar 21, 2021

Nilsen Eye Care examined me promptly and safely. Thank you so much!

Mar 19, 2021

I called with an issue and the team immediately jumped to action and got me in first thing the next morning. Everyone was incredibly helpful to me and I appreciate the professionalism and, more importantly, the caring that they exhibited. Thanks to everyone and a special thanks to Dr. Stacey.

Mar 19, 2021

Dr. Stacy is always kind, thorough and answers all questions while being efficient. staff is thorough and congenial. Thank you.

Mar 18, 2021

Nilsens are awesome! The very best !

Mar 18, 2021

I was taken in immediately upon arriving and everybody was very customer friendly

Mar 15, 2021

As always the service is awesome.

Mar 15, 2021

Very professional and friendly staff. Dr. Stacey is the best. Very knowledgeable and he takes the time to talk with you and makes sure all questions and concerns are answered. He never makes me feel like I’m just a number. Love the staff and Doctor. Cathy Thompson

Mar 15, 2021

Best dental office in town.

Mar 14, 2021

Best team around! Caring and professional staff who are very well trained.

Mar 13, 2021

Fast, easy and thorough! Friendly attitudes and faces from the parking lot to checkout! Highly recommend!

Mar 13, 2021

I have a problem with my contact could not get it out. They got me in right away and no charge.

Mar 12, 2021

They stand behind their products.

Mar 12, 2021

Dr. Eric Nielsen is very professional. Very encouraging and easy to speak to. Very family oriented. I would recommend him and his practice for total eye care. His Staff is also, courteous, helpful and highly professional.

Mar 12, 2021

When my 3 pair of glasses (new prescription, one new frame) didn't focus properly, I was given an appointment to come in right away. The first step was to sit with an optician for evaluation. Brooke carefully and thoroughly went through all possibilities, then worked with the optician at the next station to adjust each pair of glasses. Whatever they did, it solved the problem, and now I'm very happy with my new specs. Everyone was welcoming, professional, and helpful. I'm glad that my issue was resolved at that level, glad the prescription itself was not the problem.

Mar 12, 2021

Every staff member I encountered at Nilsen Eye Care was helpful and kind, as always.

Mar 12, 2021

Excellent experience! Professional and friendly staff, efficiently run operation, large selection of glasses. Glad to have found Nilsson Eye Care.

Mar 11, 2021

Everyone is always so kind, professional, and efficient.

Mar 11, 2021

Excellent customer service. You speak to humans not an automated.system. Friendly and professional. Great inventory of products. An enjoyable experience from start to finish!!

Mar 10, 2021

Cara is the wonderful. The entire staff does a sensational job.

Mar 8, 2021

wonderful friendly and highly competent staff!

Mar 6, 2021

I was taking the "puff" test but no results were gotten because I had contacts on. The tech said we would come back after they were out, we did not. I am sure because of Covid the exam was not as thorough as normal.

Mar 5, 2021

I had a great first time at Nilsen experience. They are very Covid conscious and take great precautions to keep from spreading the virus, the staff is quick to take you back, Drs are in to complete the exam within a minute or two and front desk is extremely quick to complete any and all paperwork necessary and get you out with no time to spare. I would definitely recommend.

Mar 3, 2021

I always look forward to my visit with Dr. Perry and the additional wonderful people who provide such excellent service. Friendly, warm atmosphere with and emphasis on quality and professionalism. Genuine customer focused environment as well.

Feb 27, 2021

I wish my eyesight was as great as the service and care I have received from Dr. Nilsen and his hand-picked staff since at least 2014. He must have known them all since kindergarten the way they click as a team. That cannot be an accident. My condition requires monitoring and I have full confidence in this practice. Thank you, D. Nilsen.

Feb 26, 2021

Staff is excellent: friendly, efficient, and patient focused. Doctors listen to and talk with patients to answer questions, educate, and suggest eye care improvements. Staff is alert to the patients needs and show good humor and positive spirit. It is a pleasure to work with all during an appointment or to get eyewear care. I recommend this practice to friends regularly.

Feb 26, 2021

Always a pleasure so professional and Alfred is so helpful with fitting and selecting Eye Wear

Feb 26, 2021

My experience was great as usual. O was in and out with minimal wait time, so I was able to return to work. I felt very comfortable that they were doing everything possible to maintain a safe environment for all. Everyone was great to work with, from the person who greeted me outside as part of the required COVID protocol, to the young woman who checked me out at the end.

Feb 26, 2021

Never had a bad experience. Everyone is very professional.

Feb 26, 2021

Total concern for my care from the time I called in until after I had seen the doctor. The receptionist was concerned that I would have to wait to be seen since I was having a problem with my eyes, that she put me on hold and had me an appointment the next day!! This was well over and beyond! The doctor that saw me was thorough and explained what was going on and what the next step would be. The entire staff are amazing. This is how all businesses should treat their customer! You guys should write a book on quality customer service and how to take care of your customers! Love this place!

Feb 25, 2021

Excellent and knowledgeable staff.... very attuned to the needs of the patient; well organized and efficient.

Feb 25, 2021

The check in process is always efficient with no wait time. The doctors are always friendly and like to provide education to all their patients, even the kids.

Feb 25, 2021

Everyone at Nilsen Eye Care is pleasant and helpful.

Feb 25, 2021

This was my first time visiting this office. I have new insurance and Nilsen popped up as a provider. I was very happy with every aspect of my appointment from the scheduling, to communication, to safety, to time waiting and customer service. I am impressed.

Feb 25, 2021

I called to get replacement glasses for my wife, who has Alzheimer's. The staff was very helpful and used her old prescription to have new glasses made. They were waiting for me when I got there and the price was reasonable.

Feb 24, 2021

I broke one of the stems on my only pair of glasses on Monday. I called and they quickly responded to me! I was seen that day! Wonderful service and everyone their is always so kind!

Feb 24, 2021

William was phenomenal and very knowledgeable when helping me pick out a new pair of glasses.

Feb 22, 2021

My wife & I have been using Nielsen Eye Care for several years and have always been treated well. The Drs & staff are always courteous, professional, and respectful. They have always been in network with our ins even as it’s changed over the years.

Feb 22, 2021

Always a pleasure to visit Nilsen Eye Care. Everyone is friendly, helpful, and caring.

Feb 19, 2021

Always a wonderful experience! Dr. Eric Nielsen so knowledgeable and kind. Grace is a super star employee! Personality and knowledge of insurance benefits and attends to the details and desires of patient with a smile!!!🤗

Feb 19, 2021

Great medical practice in which the medical professionals and staff treat you professionally and as a sincer family member.

Feb 19, 2021

Friendly, efficient, exam thoroughness and knowledgeable staff, you interface with from the moment you enter the parking lot until you leave, is unmatched!

Feb 19, 2021

I had a great first time experience at Nilsen eyecare. My all intent started right on time, their Covid precautions were excellent and I felt very comfortable. My doctor was very helpful, and the entire staff was really nice!

Feb 19, 2021

If you're looking for an eye Dr this is the place to go! Everyone is so kind and helpful. Dr Stacy is patient & listens to what your problem is. He offers several possible treatments and picks the most effective way. I love this place. So glad I found them!

Feb 18, 2021

Everyone there is very friendly and it is nice to see smiling faces when I walk in the office. When I leave I feel that they have done everything they can to fit my needs!!!

Feb 18, 2021

Staff was kind, timely, inviting and knowledgeable. I was impressed with outdoor check in process. Would recommend.

Feb 17, 2021

Great polite staff ! Dr. Perry was excellent and gave me easy to understand options !

Feb 13, 2021

As always when I visit the service, care and professionalism was exemplarily.

Feb 12, 2021

Thorough and professional.

Feb 11, 2021

Very efficient, timely, and professional.

Feb 10, 2021

I have been a patient at Nelson eye care for years and never had an y issue with the staff or care. I had an appointment to sit with a patient representative on Friday the 5th. The representative assigned to me made me feel like I was asking for the world and basically told me I should be thankful I could see at all. I was not asking for anything free or a free exam as I had 2 in August of 2020 and was having a hard time with reading with the new progressive lenses made by lens crafters. My goal was to either get new glasses made by Nelson with a bifocal . The rep keep on asking me if I could see. I answered yes ,but my vision was blurry to read at the short distance range . He then asked me the same question again two more times. I left the office frustrated and in disbelief of what just happened. I still wander why this man was ever hired . The 6 I gave was for the person who answer the phone.

Feb 10, 2021

It was a wonderful experience!

Feb 10, 2021

Polite and professional staff. Spotless office, pleasant and professional service

Feb 8, 2021

Always professional and friendly.

Feb 8, 2021

I had an eye emergency. Nilsen Eye Care worked me in even though they were very busy on a Friday afternoon. I was treated with compassion and friendliness from the person who answered the phone, to the front desk staff, to the wonderful doctor who saw me. He asked many questions and spent a lot of time with me, and rebooked me for Monday to check me again. They follow Coronavirus precautions carefully also, which helps you feel safe. I recommend them highly!!!

Feb 8, 2021

Always a pleasure to to choose Nilsen !! The staff is very knowledgeable and helpful

Feb 8, 2021

Everyone is awesome.....polite, friendly, accommodating, professional, compassionate, !

Feb 7, 2021

Excellent customer service and friendly staff.

Feb 7, 2021

Excellent service from each member of the staff!

Feb 6, 2021

My experience left me completely satisfied and confident I received the correct diagnosis for an eye problem that predicated this visit.

Feb 6, 2021

The best eye doctors in the Richmond area. I love the friendly, knowledgeable staff. My whole family loves Nilsen Eye Care.

Feb 5, 2021

Can't say enough good things about this office! Dr. Perry is wonderful, patient, friendly, answers all your questions in a way that is easy to understand. He is also incredible with young children, he made my young daughter feel comfortable during her first visit and shows an incredible level of professionalism and warmth to his patients Grace the optician is also amazing and she breaks down the insurance and pricing down in ways that you know exactly what you will be billed and what insurance covers and she works with you to pick the frames that work for you. She too is amazing with young ones I also love that they let you pay half up front and the other half of the bill when you pick up your prescription. For people on a budget I find this to be extremely helpful. I will never go to another eye doctor office as long as this one is around

Feb 5, 2021

Love your practice! Very personable and has a great team!

Feb 5, 2021

Always professional and welcoming. Been a customer for years and will continue to be. Highly recommended. Thank you

Feb 5, 2021

Friendly staff, efficient process. Felt exam was very thorough and all my questions were answered.

Feb 5, 2021

The nicest people to deal with. Very knowledgeable staff. Have been with them for 20 years.

Feb 3, 2021

I was unhappy with my most recent visit as it was a simple pick up of my glasses. I waited 35 min in my car for a 30 second exchange of someone to walk out and hand me the glasses.

Feb 1, 2021

Everyone was very professional and showed great care in protection while you was there. They still took their time to be sure all the questions were answered and to be sure I had a Thorough exam .

Jan 31, 2021

Very friendly and professional. I’m extremely comfortable with everyone at Nielsen eyes care!

Jan 31, 2021

Nilsen Eye Care is run like a fine time piece with the addition of being friendly. My husband and I both had checkups and we can't says enough good things about this place and we saw different docs.

Jan 29, 2021

Professional courteous no waiting.

Jan 28, 2021

If you need an eye exam or glasses...these are the people to see. You WON’T be disappointed.

Jan 28, 2021

I’ve come here three years now, everyone is always so kind and cheerful. No negative comments from me!

Jan 28, 2021

Awesome service from the time you arrive until you leave. Thorough examinations by doctors and assistants. Little to no waiting. Love this place.

Jan 25, 2021

Efficient, polite, and knowledgeable. Everything you could want in a doctors office! Dr. Stacy is wonderful.

Jan 25, 2021

Professional and friendly, thank you to all the staff!

Jan 22, 2021

Dr.Perry is Wonderful!! So Patient So good at asking questions and listening to concerns! Bravo!!

Jan 22, 2021

It was quick, thorough and everyone was cordial, helpful and professional. Good experience.

Jan 22, 2021

Always an excellent experience. Dr. Nilsen is awesome and so is the entire staff. Great selection of frames too!

Jan 22, 2021

Great service. Great doctor

Jan 22, 2021

Very kind, professional, and top of the line equipment.

Jan 21, 2021

I have been coming to Nilsen Eye Care for over 20 years. The Nilsen's have taken very good care of my eyes and eyesight. They listen to my concerns and act on them in a conscientious way, making it an learning event as well. Great care from good people.

Jan 21, 2021

I have just recommend Dr. Nilsen to 3 friends of mine that are looking for a new eye doctor. Of course I personally love seeing Dr. Eric Nilsen but I recommended the practice in generally, since everyone is so great.

Jan 20, 2021

I always leave Nilsen with the same feeling... EVERY business should be like this!!!! Friendly, personable, efficient, happy, engaged, customer-centric. And, the place is always hopping, so obviously many others feel the same way. If you’re going anywhere else for your eye care, I suggest that you try Nilsen to see just how great it is to feel like a valued customer!

Jan 15, 2021

Timely visit Covid precautions observed

Jan 15, 2021

Thank you for such a pleasant experience that made me feel safe from contracting covid19. Staff was warm and friendly. Appointment time was honored. Dr. Nielsen was thorough in his examination, patient and kind. Molly was extremely helpful and kind in my selection of a frame and provided me as much time as needed to make a selection. I have been a patient there for many years and would not even consider going anywhere else.

Jan 14, 2021

Simply excellent, professional organization 👏

Jan 14, 2021

The level of service I received was better than most Dr. offices. I was greeted when arriving and did not have to wait for the next station during the visit. They have many styles of frames to choose from.

Jan 14, 2021

Obviously they take covid cleansing seriously. All staff pleasant and courteous. Dr. Nilsen seems to enjoy his work

Jan 14, 2021

This is a well run eye care practice. Dr. A. Nilsen is never in a hurry. She is a good listener and a caring person. In addition, I am always seen promptly. No waiting.

Jan 13, 2021

Excellent staff and Doctor!

Jan 13, 2021

Everyone was amazing at this office. Friendly, caring and so helpful. My whole family will be changing to Nilsen Eye Care.

Jan 11, 2021

Personable professional and efficient. Dr Perry and staff we’re outstanding!

Jan 9, 2021

Great care, very safe and efficient. Wonderful as always!

Jan 8, 2021

Kind and caring people. Cleanliness during these times is impeccable!

Jan 7, 2021

I needed an appointment quickly and they were able to get me in the next day. Dr. Perry was great!

Jan 7, 2021

Friendly and professional service

Jan 4, 2021

So efficient, yet thorough

Jan 2, 2021

Very impressed with everything from the very polite staff to the amount of attention I received. Picking out my new glasses was a great experience.

Jan 1, 2021

Very professional atmosphere. Kind suggestions and thorough examination

Jan 1, 2021

EXCELLENT SERVICE ALWAYS!!!![

Jan 1, 2021

Incredibly professional, friendly and safe experience. The team did an excellent job of making me feel protected during this pandemic without sacrificing the friendly service I have experienced in the past. As always, the professionals who handled my exam and eyeglass selection were wonderful to work with. Highly recommend.

Dec 28, 2020

Quick, Clean, and Supportive of my optical needs.

Dec 26, 2020

Friendly staff, nice environment, I felt comfortable there. Dr. Stacy was extremely informative and made sure I understood everything.

Dec 24, 2020

Very efficient and friendly staff. They know what they are doing. Love them. Please go see them!!

Dec 24, 2020

I’m grateful that Nilsen worked me in for a new exam. They were expecting me for just glasses, but since it had been 6 months since my last checkup I asked to have another exam.

Dec 24, 2020

We have been going here for years and love the practice. However, I was not comfortable with how they have adjusted for covid. There was an outdoor temp check and plenty of cleaning, everyone wore masks, but I had three different techs(at different times) plus the doctor in my room. I also felt like I spent a lot of time in check out. Overall, I interacted with 7 different staff members which just seemed unnecessary and way too many exposure points. It made me very uncomfortable.

Dec 23, 2020

We LOVE Nilsen Eyecare. My family has been going there for years and we have always had a wonderful experience from check in to check out.

Dec 23, 2020

The Covid precautions were a bit overwhelming. If Covid isn’t a thing of the past a year from now on my next appointment, I’ll probably postpone the appt.

Dec 23, 2020

Happy to be a patient of such a good eye care provider 👍🏼

Dec 23, 2020

Always leave Nilsons feeling like I got the best care and they actually help you the best the can with insurance and deals.

Dec 21, 2020

Everyone was very professional and very pleasant to be around with.

Dec 21, 2020

Friendly staff, Covid safety precautions taken, Dr spent time answering all my questions. Highly recommend.

Dec 21, 2020

Everyone is so nice and helpful!

Dec 21, 2020

VERY friendly staff, very efficient and great service

Dec 19, 2020

efficient, professional and nice people

Dec 18, 2020

Your staff is always friendly and client focused. Even with the place packed they did their best to keep smiling (even with a couple of unruly clients)

Dec 16, 2020

I believe Nilsen Eyecare to be the most efficient practice with which I have been associated. Always taken for my appointment on time and the entire office operates like a well oiled machine. At the same time you always feel that you are a human and that the staff genuinely cares about you and your well being.

Dec 14, 2020

The Optometrist was nice, however the experience was different from any eye appointment I’ve had in my 25 years. I went from the assistant, to someone to show me glasses, back to the optometrist, to the front desk where they explained the cost of my contacts afterwards. I was hit with unexpected charge of $100 for a contact exam which I wasn’t aware of.

Dec 14, 2020

Literally impossible, to find more sincerely caring; thorough and professional eye care; in every way! Nilsen Eye Care raises the bar of excellence, to incomparable heights!

Dec 14, 2020

Very well-run practice. Staff is friendly, knowledgeable, and professional. In particular, I love Dr Junker. Her “chair-side” manner is second to none. Explains everything thoroughly and really listens to the patient. Great addition to the team

Dec 14, 2020

I am happy with all the help I had with the staff.

Dec 12, 2020

The staff & Dr. Nilsen were all courteous and professional.

Dec 12, 2020

Everyone was very friendly and professional. David was very good at his job- he explained everything as he was doing the tests. Dr Stacy did a good job of trying to help me find a new brand of contacts that works for me.

Dec 12, 2020

I was experiencing an unusual episode, got an appointment for the next day, and was very satisfied with the diagnosis, explanation, and cautions. I will be back for my regular check-up next month.

Dec 10, 2020

Positive experience as always. Everyone is so very kind and professional.

Dec 9, 2020

I am always so happy to share information about N&N Eye Care. All doctors and technicians have been great to work with over the years. I also really am thankful for the front office staff and frames department. They are always so helpful to schedule an appointment when my dog eats my glasses and to their patience with finding the right frames for my face.

Dec 9, 2020

The service was great and Grace was wonderful

Dec 9, 2020

Everyone was very nice and professional. They are also taking all the precautions for COVID. Very pleased!!

Dec 7, 2020

My original appointment was for contacts. Front desk staff stated they were not aware of any contacts and I had to schedule a new appointment.

Dec 7, 2020

I'm a new customer. Very efficient personable and pleasant staff who explained all the steps during my examination and looking for new eyeglasses. Also very convenient from my house. I give 5 of 5 stars

Dec 4, 2020

Good job. New glasses work well.

Dec 3, 2020

Very friendly & professional staff!

Nov 27, 2020

Everyone was great, from appointment to doctor visit to selecting new glasses to purchasing. I was very happy.

Nov 27, 2020

Cara was great helping me pick out my new glass.

Nov 25, 2020

I have been going to Nielsen for years. The staff is very attentive and the facility is very clean. The optometrist that helped me select glasses was very patient and very professional with a lot of knowledge. I would recommend Nielsen for quality work, customer service and products.

Nov 23, 2020

Very kind staff, everyone was smiling and cheerful ! Dr.Stacey listened to my concerns and explained everything to my satisfaction. I would definitely recommend them to my friends and family!

Nov 23, 2020

All the people that work there are the very best! Everyone is very helpful and have an amazing experience every time I go ! Best place in Richmond !

Nov 23, 2020

Everyone is very nice and professional. They also have a really nice variety of glasses to choose from.

Nov 23, 2020

Some of the staff want to treat the customers like children and instead of asking for one to take certain actions - they tell you what you “must do”. Felt put down & insulted by the way I was treated. Thus will find someplace else to buy my glasses.

Nov 23, 2020

Busy place but attentive and kind staff. New patient and was in and out under an hour.

Nov 22, 2020

Excellent doctor and office staff. Very nice office and easy to get to. I would recommend to anyone who needs an eye exam.

Nov 21, 2020

Great service!! From my scratched cornia to my eye exam, everything was top notch!!

Nov 20, 2020

Safe,courteous and highly professional.

Nov 19, 2020

Very thorough exam and recommendation.

Nov 19, 2020

Very prompt, great folks, very professional.

Nov 18, 2020

You are doing fine. No problem.

Nov 17, 2020

The absolute best service...everyone is so friendly and helpful, professional and courteous and definitely the best examination bar none.

Nov 16, 2020

This is my favorite place to get my eye glasses. The customer service is outstanding and the quality of the eyeglasses is excellent.

Nov 16, 2020

I've been using Nilsen Eye Care for close to 20 years. I've only ever had a great experience there. From the office staff to the doctors, everything is handled very professionally and efficiently.

Nov 16, 2020

Fantastic customer support and communication. Highly recommend. Very COVID compliant. Great job all around!

Nov 16, 2020

My First Time stepping in the office was a wonderful experience..Everyone spoke and everyone seem to love what they was doing ...Whenever I have appointments its always the same wonderful happy individuals or should I say everyone in office make my day...

Nov 16, 2020

Dr. Alexandra Nilsen is always super friendly and professional. She takes her time asking you questions, and you never feel rushed. Her front desk staff and her assistants go above and beyond with customer service and friendliness. I recommend them to all my friends!

Nov 15, 2020

I am current patient of Nilsen Eye and needed a frame adjustment on my glasses. I called, and they were able to work me in on the same day. Everyone at the front desk was very COVID careful. I saw PATTI, who quickly assessed the situation with my frames, adjusted them, replaced the nose pieces, cleaned them and had me out the door in 14 minutes! Great business, and considerate of their customers!!!!

Nov 13, 2020

Great people to work with.

Nov 12, 2020

You gave a prompt and courteous response to my request.

Nov 12, 2020

Professional organized and yet still remain cordial

Nov 12, 2020

All the staff at Nilsen Eye Care are very knowledgeable and friendly.

Nov 11, 2020

Excellent Eye Exam by Dr. Nielsen, has been our Eye Dr. since 1998 and will continue in the future

Nov 7, 2020

Everyone in the office were very nice.

Nov 6, 2020

They did a great job with helping my daughter find her glasses.

Nov 5, 2020

Best eye doctor I’ve ever seen. She truly cares.

Nov 5, 2020

Accurate and fast service. Doctor and office personnel and technicians are very nice and thorough!

Nov 5, 2020

Waited long time to see doctor

Nov 1, 2020

Everyone at Nilsen Eye Care are professional, courteous and helpful. I would recommend them to everyone I know..

Oct 31, 2020

Friendly staff and professional service!

Oct 30, 2020

I have been coming here for years and have always felt very welcomed , and taken care of in an exemplary professional manner! Highly recommended!

Oct 30, 2020

Great service and I will pass it on to a friend

Oct 29, 2020

Excellent People - Excellent Service -

Oct 28, 2020

Hi I was very pleased with my visit.

Oct 28, 2020

I was in and out in a timely manner. Everyone was very kind, knowledgeable, & extremely helpful.

Oct 26, 2020

Alfred always exceeds my expectations. Two months after buying 3 pairs of glasses he adjusted them promptly and replaced at no charge a specialty case I had lost. No questions asked. Such quality customer service is rare today especially “DC” During Covid!

Oct 26, 2020

Knowledgeable and caring staff who go out of their way to educate and fully assist the customer.

Oct 25, 2020

I would like to thank the staff and Dr. Junker. Everyone is courteous, friendly, patient and very professional. I appreciate their level of customer service. Most definitely will recommend, and have recommended, their practice!

Oct 24, 2020

My frames broke, I had a back-up identical frame. I didn't have an appointment and you folks worked me in, I appreciate that very much - thank you!

Oct 23, 2020

Outstanding visit each time

Oct 23, 2020

Service is always excellent!

Oct 23, 2020

Always very efficient and very nice to deal with. The visit is always a pleasure.

Oct 22, 2020

What a well-run office! Everyone in the office is professional and courteous. Dr. Perry is great. My eyes stink, but you guys make it a pleasurable experience...every time. Thank you!

Oct 22, 2020

Everyone was very kind and professional. All safety precautions were adhered to and i felt safe the entire time.

Oct 21, 2020

Great experience all around. My scheduled doctor was lent available but Dr. Stacy was phenomenal and how often do you come across random people who can talk World of Warcraft with you?! Kimie was very kind and professional. I couldn’t have asked for a better experience.

Oct 19, 2020

Everything was handled very professionally, & I felt very safe with my visit. Thank you for taking so much care.

Oct 18, 2020

Just needed an adjustment. Very patient focused and friendly

Oct 17, 2020

I HAVE ALWAYS FELT THE CONCERN AND SENSE OF PROFESSIONALISM .This VISIT WAS EVEN MORE SO ! FROM THE DR. THROUGHOUT THE ENTIRE STAFF . I LOVE THESE FOLKS !

Oct 17, 2020

Everyone is so friendly! I see dr Nilsen and she explains everything. They take their time with exam and never rush you out! I always love going there for my appointments and would recommend them to anyone!

Oct 16, 2020

I am a long standing client of Dr. Alexandria and only trust my eyes to her and the wonderful staff.

Oct 16, 2020