Reviews

I always feel special. Never treated like a number or dollar. Great individual service and attention

Mar 20, 2023

Friendly, caring staff. Everything thoroughly explained. No surprises. Can make decisions about one’s own care much more reliably.

Mar 20, 2023

We are always greeted with a warm welcome. And seen on time, our appointments are professional and done with patients and expertise. Never rushed, we are always pleaded with our care.

Mar 19, 2023

Kind, courteous, efficient

Mar 18, 2023

Outstanding Dr Craig Perry. He has been taking care of mine and my husband's eye health for years. He is honest and straight forward when he talks with you. He is the best doctor ever!! The staff at Nilsen are awesome!! Very helpful. Very kind and understand "Money does not grow on Trees" They want you to be completely satisfied and happy when you walk out the door :)

Mar 18, 2023

Very helpful and super efficient operation you guys run!

Mar 17, 2023

Everyone there is so very nice, and knowledgeable. The staff & the Dr's, treat everyone as if they were part of their family. My, God rest her soul, went to Nilsen eye care for years, and she recommended them to me, and i recommended them to my son, and now my husband will be joining them soon, if they still accept new patients. I love, love, love, the staff & Dr's @ Nilsen Eye Care

Mar 17, 2023

Nilsen has the best staff ever! Everyone is so helpful and friendly.

Mar 16, 2023

I have been seeing Dr Nilsen since the mid 1990's. Would not think of any other Doctor. He is the best.

Mar 16, 2023

Staff and Doctor very courteous & friendly

Mar 13, 2023

Dr. Perry is great - I highly recommend him.

Mar 13, 2023

Dr. Perry is exceptional.

Mar 13, 2023

Everyone in the office is pleasant,explain procedures well and have good sense of humor

Mar 11, 2023

Everyone I’ve encountered in the office have been very friendly and helpful.

Mar 11, 2023

Staff and Drs are all ver friendly and personable

Mar 11, 2023

Tiffany (?) made you feel comfortable and relaxed. Explained everything in detail .Valuable employee.

Mar 11, 2023

Always a pleasure to visit my optometrist, Dr. Nilsen. Very thorough exams and outstanding patient care. The support staff are very knowledgeable and caring. 5 STARS*****

Mar 9, 2023

Unfortunately, on this visit, I think I was forgotten in the exam room and waited longer than I normally would

Mar 8, 2023

Everyone there was very kind and helpful and made me feel comfortable.

Mar 8, 2023

The professional staff is so very helpful

Mar 8, 2023

great service, friendly staff, efficient visit as always

Mar 6, 2023

I was given prompt, friendly service and a thorough eye exam. The doctor answered all my questions and gave me the information needed to make an informed decision.

Mar 6, 2023

Very friendly, quick and accommodating!

Mar 6, 2023

Excellent, friendly, caring staff. Superb atmosphere. THANK YOU for your most appreciated service. Grateful to those I ran into in our community who recommended you.

Mar 4, 2023

It was very , very good , you was on time with everything.😁

Mar 4, 2023

Saw me quickly on emergency basis and gave more than adequate care. Very pleased!

Mar 4, 2023

Service is quick and efficient. Staff is amazing, very helpful, friendly, and respectful.

Mar 4, 2023

Great caring staff and the service is incredible.

Mar 3, 2023

Have been with this practice for a long time. Very thorough and excellent care

Mar 3, 2023

Staff is well-trained and friendly. Dr. Nilsen is competent and caring. I trust her implicitly.

Mar 3, 2023

Very pleased with the service and products. Would recommend.

Mar 3, 2023

Everybody very professional and customer friendly.

Mar 3, 2023

Excellent professional care from receptionist to professional care provided by Dr. Nilsen. My wife and I have been under his care for many years, and we could not be happier with his care and the professionalism of his staff. Very friendly environment as well. Always feel welcome from the minute we enter the practice.

Mar 2, 2023

Dr Kellerman was great. Amanda was terrific. Very responsive and understanding of exactly what I needed with my lenses and frames. Both are highly valuable to your business.

Mar 1, 2023

Always a great experience!

Mar 1, 2023

Great combination of being professional and friendly.

Feb 27, 2023

Always receive professional, timely, and thorough service at Nilsen Eyecare.

Feb 26, 2023

Nice staff. Appointments on time.

Feb 26, 2023

The best in town! The Nilsen’s run an extraordinary practice. The care is incredible and they see that every detail from before your arrival to check out is handled. They have worked with my changing vision for years now and I appreciate the journey and care along the way— making sure I’m comfortable, safe and happy with how I see when I read, when I drive and when I work. They clearly take care of their employees because there are so many people there lending a hand.

Feb 25, 2023

Each step in the process of an appointment exceeds expectations. Everybody is helpful, friendly and attentive. Dr. Perry is great. They also have an excellent selection of frames.

Feb 25, 2023

Very courteous and efficient and thorough.

Feb 25, 2023

Everyone is so friendly and a pleasure to work with

Feb 24, 2023

New patient, I was first impressed how quickly they responded to me and used the method of communication I preferred. Very casual atmosphere, and thorough exam. I recommend Nilsen Eyecare to anyone who prefers a" hometown " service, but still professional

Feb 23, 2023

I’ve been coming to Nilsen since I was in High School! Every member of the staff I’ve interacted with has always been very kind and courteous. They always go the extra mile for me, whether it be adjusting appointment times or emailing me my prescription. Dr. Stacy takes great care of me and my eyes! He explains everything very thoroughly and answers all of my questions. I recently came in for an emergency office visit. I experienced a vasovagal reaction to my eye being dilated and the technicians and Dr. Stacy were quick to help me through it. Becca went out of her way to grab me some cold water, cool towels and an ice pack. She even grabbed me a few pieces of chocolate too :) I’ll always recommend Nilsen to anyone who asks for the best eye doctor!

Feb 23, 2023

Very professional office staff & doctors

Feb 23, 2023

Always friendly and helpful staff.

Feb 23, 2023

I am always pleased at the care and attention I receive at this office.

Feb 23, 2023

The staff is wonderful and so are the doctors!

Feb 22, 2023

From the front desk to the tech to my doctor I couldn't have been treated any better. Doc took her time to answer all my questions and everyone was very professional.

Feb 17, 2023

Very professional, caring, and helpful all around. Doctor explains issues and processes as they happen. Opticians helpful and competent. Love this place.

Feb 17, 2023

They did a good job of answering my questions and as always, were friendly and very professional.

Feb 16, 2023

The staff at Nilsen Eye Care is so friendly and efficient.

Feb 16, 2023

After multiple visits & interaction with a number of staff, I can definitively say that I’ve received 100% care & exceptional service at Nilsen Eye Care Courthouse! They have helped prescribe & fit me with my first set of eyeglasses in 25+ years, helped me begin the process of eyelid surgery, & carefully worked around my eye sensitivities. Each pair of prescription glasses have also been delivered efficiently & in a friendly manner. I appreciate the care, expertise, & consistency & would gladly refer anyone I know there!

Feb 13, 2023

I have been going to Nielsen Eye Care for well over 12 years now. The staff are all so very friendly and professional. It is just such a comfortable and warm environment. And most of all I LOVE Dr. Alexandra Neilson. 🥰😍♥️❤️💜💚💙🧡💛🖤🤍🤎💗🫶🏽She is very sweet, kind, patient, professional and thorough. I always leave with a smile on my face. It’s like going to visit the family you really want to see. lol 🌹🌷🌺🌸🌼💐🌻🪷🌾🏝️🕊️

Feb 13, 2023

I appreciate being seen so quickly and on a Saturday for my eye injury! Dr Nilsen and his technician are very knowledgeable and personable. I have recommended this office to my family and friends.

Feb 13, 2023

The entire staff and doctor was very pleasant and great to work with. Answer all my questions and took great care of me during the exam.

Feb 13, 2023

Everyone I interacted with at the office was so helpful and nice! And patient! There was no pressure at all when I was choosing my glasses. It was my first time there and my first pair of glasses, so I was more than I little anxious about the whole process. But I shouldn’t have been. The whole office does a great job start to finish explaining each step of the process.

Feb 13, 2023

great service will see you again

Feb 13, 2023

I had a very pleasant experience I’m not good with names but the young lady that assisted me in my selection was great and worked hard to get the best price she could which is important..

Feb 10, 2023

Service is ALWAYS friendly!

Feb 10, 2023

When I checked out following my appointment, the attendant at the desk asked me to pay for my visit that day, $189. I told her I was covered by Medicare and Medicare Supplement Insurance. She said it was the practice's new policy to collect payment at the time of the patient visit. I told her I had been coming to Nilsen Eye Care for ten years and this was the first time I had been asked to pay out of pocket, instead of the bill being settled by insurance. I told her I was not going to pay, that Medicare would pay whatever amount of the bill was approved. I also said the new policy was not communicated to me in advance as I think it should have been.

Feb 9, 2023

Bieny and Conner helped me to pick out glasses they were so helpful and I enjoyed working with them. Usually when you go to an eyeglass store they don't help you but these two knew what would look good on me and made very good choices for me. They made the process so much easier and faster. Thank you

Feb 9, 2023

I have been seeing Dr. Nilsen for over 15 years and he has always been very compassionate and professional about my care.

Feb 8, 2023

The only issue I have: This is the second year in a row that my contacts had to be backordered, and came later than originally expected.

Feb 8, 2023

Professional, timely and very efficient.

Feb 8, 2023

Very friendly, efficient, the physicians are knowledgeable and I like that this practice is up to date on eye Health and technology.

Feb 5, 2023

Always friendly and professional.

Feb 4, 2023

Excellent job ensuring you understand the process and answering your questions. They never rush through the visit, very thorough.

Feb 4, 2023

The staff is friendly, professional and very helpful answering questions.

Feb 4, 2023

Everyone very friendly and efficient!!

Feb 4, 2023

Professional. Staff very knowledgeable.

Feb 2, 2023

Five 🌟 stars everyone was very caring making sure all my needs were meet comfortable asking if I was ok just and over all great visit as usual

Feb 1, 2023

Everyone is always so welcoming, kind and knowledgeable. I always appreciate going to my appointments there! I highly recommend.

Jan 30, 2023

I thought I'd irritated my left eye while removing my contact. When it wasn't better after a few days, I called the office for an appointment. Dr. Perry was able to see me that afternoon. He also got me an appointment with a corneal specialist that same afternoon. I will be forever grateful for the excellent care I received.

Jan 29, 2023

Professional care and concern.

Jan 29, 2023

Dr Stacy and staff are always very professional and kind. I recently went in for an injury and could not receive better treatment.

Jan 27, 2023

I LOVE this place! Helpful, friendly, efficient, and professional all words that immediately come to mind. Our whole family heartily recommends Nilsen!

Jan 27, 2023

Nilsen Eye Care has a warm , friendly professional environment. Staff very helpful and patient.

Jan 26, 2023

Staff was polite, helpful and friendly

Jan 26, 2023

Staff is always professional and helpful and Dr Eric Nilsen seems to run close to schedule, with minimal wait time at appointments - thank you!

Jan 25, 2023

Always a pleasant experience.

Jan 25, 2023

Staff and Doctor are great and my family and I never have any issues.

Jan 25, 2023

Another typically great interaction- Nilsen sets the bar for customer care and satisfaction.

Jan 23, 2023

All of Nilsen is amazing. They are a family-owned business. The Dr's. Nilsen have poured their hearts into their clinic and it shows. The business is a well-oiled machine. After an appointment here, you will wish every healthcare establishment used their model. On top of that, Dr. Alexandra Nilsen is by far the best optometrist I've ever had. She's kind, attentive, and an utter expert in her field. Optometrists have been part of my healthcare for more than four decades, and she is by far the best. Overall, I highly recommend Nilsen Eye Care!

Jan 23, 2023

Very friendly & professional staff.

Jan 21, 2023

Very professional operation! Kind, knowledgeable Doctors and staff. I feel like my eyes are in very good hands.

Jan 21, 2023

All staff were great!!! Dr. Nilsen (Alexandra) is a superb provider. Explains things well.

Jan 20, 2023

The service is always great.

Jan 19, 2023

Every staff member is incredibly friendly and professional. Each time I pick out new frames, it feels like the ultimate shopping experience!

Jan 18, 2023

Dr Stacy and the front office staff were extremely helpful and I appreciate them working me into the office on short notice.

Jan 18, 2023

Everyone I interacted with was professional yet friendly and very helpful in assisting me in selecting my new frames.

Jan 16, 2023

Knowledgeable, friendly, and competent services by each member of the Team.

Jan 16, 2023

Very prompt and friendly service ; exam was thorough and Dr. Nilsen took time to answer questions.

Jan 14, 2023

Always prompt and courteous staff. Technicians are wonderful and patient. I really enjoy Dr. Stacy and would recommend him to anyone.

Jan 13, 2023

Friendly staff with great products and services. They have a busy team that still focuses on each patient individually and provides a thorough exam. I thought everyone I met with from reception to intake, exam, then eye fitting was super helpful and knowledgeable. Best experience with optical care I've had!

Jan 13, 2023

Dr. Eric Nilsen and his entire staff is amazing. Experienced, courteous, knowledgeable, friendly, and efficient are just a few of the words to describe their business. My husband and I have been going there for several years now and we couldn't be happier.

Jan 13, 2023

Everyone is very helpful, professional and polite. The doctor does not pressure me in any way to upgrade my glasses, etc. I've had doctors really push me during my visit, and it hindered me from returning.

Jan 12, 2023

Very professional group. Would gladly recommend to anyone.

Jan 12, 2023

very, professional, friendly and polite. made me feel comfortable and explained all procedures that were being performed,

Jan 11, 2023

This was my first time at Nielsen Eye Care and everyone there is so nice and helpful. I will definitely being going back there for my eye care needs v

Jan 11, 2023

Staff friendly and knowledgeable!

Jan 9, 2023

All staff was friendly and professional. They made me feel very comfortable, as it was my 1st eye exam.

Jan 9, 2023

Excellent “bedside manner”. As if I was talking to an old friend. Professionally knowledgeable.

Jan 9, 2023

Nice, friendly, professional.

Jan 9, 2023

I love this office. It's clean, they're knowledgeable and Dr. Perry takes time to listen and communicate with his patients. I'm glad I found this location.

Jan 9, 2023

Staff is very professional and accommodating. Christine, that works in the eye glass area, is AMAZING! She is such an expert and her customer service is spectacular!

Jan 7, 2023

Love love love Dr.Nilsen! She never rushes through an appointment and she truly listens to me.

Jan 7, 2023

I always get great service and treatment here.

Jan 7, 2023

Patients are seen promptly. The staff is friendly and professional.

Jan 6, 2023

Such great atmosphere, people, and eye care.

Jan 6, 2023

Staff is friendly. Love that I never have to wait. Very prompt and efficient. Only negative I have is too many personal questions that in my opinion have nothing to do with eye health. Also I have something going on with one eye. I couldn’t read any letters on wall. She kept asking me about letters and I told her numerous times I could not read them. Frustrating to say the least. Also when asking all the personal questions, she was wearing a mask and had her head turned away from me. I couldn’t hear or understand a lot of what she was asking.. mask wearing a personal decision but must face person you are talking to and when asked numerous times what did she say, she should have spoken a bit louder.

Jan 5, 2023

Very customer service oriented from first call and throughout the handoffs between multiple professionals I encountered. Drive an hour from my home to see The Practice, passing many providers that are closer. Have been seeing This Practice over 20 years. Have always been impressed and they meet my special eye needs consistently. Wish Health Care was this efficient and customer oriented.

Jan 4, 2023

Great service and patience with each customer.

Jan 3, 2023

Amazing - the team work and flow through the appointment is seamless. Every person that you encounter is pleasant, seems genuinely happy to do their job, and really knows their stuff! It is an absolute pleasure to be seen in your practice.

Jan 2, 2023

This is one of the best run health care businesses I have ever encountered. You never have to wait very long during any step in the process. Yet, you never feel rushed. They listen and ask questions to make sure they are doing their best to care for your eyesight. I highly recommend Nilsen to anyone who is concerned for their eyesight.

Jan 2, 2023

Best place ever! Highly recommended

Jan 2, 2023

They are awesome , they make u feel at home. Awesome place for eye care

Jan 2, 2023

I was greeted upon entering and was taken right back. The assistant was very attentive kind and professional as I can say was my doctor. I was treated fast and with efficiency upon checking out and purchasing my contacts. By the way, they came within the promised time frame even with the holidays. The building was very clean, there were clean restrooms available and ample parking. Thank you for a lovely experience.

Jan 1, 2023

Got me in very quickly for them to adjust my frames. Brooke is a very professional and very nice person.

Dec 31, 2022

The staff is very nice and attentive. Check in is easy. Love Dr. Stacy. Knowledgeable, caring, patient, great personality.

Dec 29, 2022

Professional and efficient.

Dec 28, 2022

Received same day appointment for eye problem. Service is always great. Nice staff.

Dec 24, 2022

I explained the situation of my glasses being broken and you made the effort to work me in quickly.

Dec 24, 2022

The employees are very attentive, professional, and thorough.

Dec 24, 2022

Very efficient. Dr. A Nelsen was so patient to answer my questions.

Dec 22, 2022

Excellent service! They spend time with you and you feel absolutely taken care of by all of the staff.

Dec 19, 2022

The staff are very busy as a salesperson. Mine originally quoted me over $700 for a pair of glasses and that just included lens pretty much. I probably wouldn’t go back as a result because I found it very frustrating. And, the saleswoman helping me out continuously picked out frames out of budget, even after I told her several times. Compared to something like Zenni, it just doesn’t make sense to buy them in office.

Dec 19, 2022

Amanda is a great representative for a customer service organization. She is extremely knowledgeable and saved me from choosing glasses that would not best support the progressive lenses. Additionally, she reshaped my current glasses so they better fit my face and they stay on. She is patient, helpful and professional. Please commend this young lady!

Dec 19, 2022

Dr Stacy and the whole team were extremely knowledgeable and helpful to answer all my questions.

Dec 19, 2022

I am a patient of Dr. Alexandra Nelson for over 10 years. I can say only good things about this Eye Care office. The office has great location, its easy to schedule an app at the time that works for me, no waiting time at app, Staff is nice and professional. I am not an easy patient, I have quite unhealthy eyes. However, I might admit that without careful and thoughtful attitude of Dr. Nelson by now I would have much worse vision than I genetically could have . In fact, all my family uses services of this office. And we are all very thankful to all personnel at Nelson's eye care! I highly recommend these eye doctors to anyone!

Dec 17, 2022

Everyone is friendly and helpful. They seem to really care about you and your eyes!

Dec 16, 2022

Probably the most efficiently run and friendly business of any sort that I have ever been involved with!

Dec 16, 2022

The staff were eager to make sure my wait time was as short as possible.

Dec 16, 2022

Customer service was excellent as always!

Dec 15, 2022

I was taken on time, and explanations for procedures were clear.

Dec 15, 2022

Very attentive customer service

Dec 14, 2022

Efficient and thorough process. Dr Perry is personable and knowledgeable. They always have a year supply of my daily contacts in stock, so I never have to order.

Dec 13, 2022

Prompt. friendly, professional - great service at Nilsen!

Dec 12, 2022

Everyone is so nice! The entire process from checking in to checking out is quick and easy.

Dec 12, 2022

The staff was very friendly and knowledgable of the this they needed to do. Sign in was very quick and easy. The time with the NP and Dr was very efficient, they were very knowledgable, and made you feel comfortable and did portray an attitude of rushing you through for the next patient.

Dec 11, 2022

Grace was excellent in helping me make the best selection for my glasses. She was very friendly and knowledgeable, and gave me many options to choose from.

Dec 10, 2022

Good morning, I have left a message via email and vm on the morning of Dec 7th the same morning after my eye appt. As of yet no response after leaving messages. Based on conversations with in office personnel concerns were raised based on exam. As a professional courtesy I should have at least received a response within 48 hrs. This is my 3rd request can Dr. E. Nilsen please contact me. Thank you. V Lewter

Dec 10, 2022

The staff was friendly and accurate at their job.

Dec 8, 2022

Friendly and courteous staff

Dec 8, 2022

I’m always impressed by the friendly, efficient service. Love Dr. Perry!

Dec 7, 2022

I will definitely be recommending 5 stars across the board

Dec 5, 2022

Given my age, all my friends are at an age where they have long established their own doctors. Therefore, it’s unlikely I would be asked for a recommendation.

Dec 3, 2022

Very professional, friendly, thorough and fast. I HIGHLY recommend going here for all of your eye care needs!

Dec 3, 2022

This was my first visit to this office. I was so impressed. Everyone had a job and they were all busy doing it. They were all kind, friendly, and very efficient. Dr. Kellerman was excellent. I felt she really cared about my eye health. They have a wonderful selection of frames at reasonable prices. I will definitely go back for my yearly exams.

Dec 3, 2022

The staff was very friendly,I was pleased with the experience.Thank you

Dec 1, 2022

Happy to have found a new eye doctor! Very pleased with the practice. Everyone was pleasant and welcoming. The exam was thorough and they really took the time to understand my eyesight issues.

Nov 30, 2022

My visit was the most efficient appointment I have ever had!

Nov 30, 2022

Dr Perry is awesome and does a very thorough exam.

Nov 27, 2022

Eye l 👀 k fwd to my visits.

Nov 25, 2022

Everyone as always was attentive, courteous and pleasant. Dr. Nielsen did a great job of making me feel comfortable and explained the results of the glaucoma test in detail.

Nov 25, 2022

All of the staff is very friendly and helpful. All of my questions and concerns are always addressed. It's just always a pleasant experience when I have an appointment.

Nov 25, 2022

I rarely have to wait to be seen! I love this practice!

Nov 25, 2022

I enjoy coming into the office. Treated very nicely. Not sure why the young lady adjusted my frame ear pieces. I had asked that the right screw be tightened. Not sure why the young man did not take the pictures of my inner eye did not get it right the lst time.

Nov 25, 2022

We've been going to Dr Eric Nlson for more than 20 years! Love him and his team!

Nov 24, 2022

Very friendly, professional and helpful. I was skeptical since I drove in I from Powhatan but, the West office was full so I took a chance and was pleasantly surprised and would do it again.

Nov 24, 2022

Everyone very pleasant and polite didn't have to wait a long time

Nov 23, 2022

friendly, attentive, competent,

Nov 21, 2022

People there are very courteous and helpful. They are also engaging in conversation, and you don't feel they are rushing through the exam. I was pleased to see more diversity in employees during this latest visit.

Nov 21, 2022

I have referred several to this practice.

Nov 21, 2022

Everything was easy and everyone was super kind.

Nov 19, 2022

Everyone is caring & helpful. Listen to my request to do puff machine after eye chart reading.

Nov 18, 2022

Patrick was awesome! The entire staff is warm and friendly, the

Nov 18, 2022

Always a helpful, friendly atmosphere. Dr. Perry is the best ophthalmologist I’ve ever had and his expertise is always evident in his diagnoses.

Nov 18, 2022

Staff was professional and took their time with me. The doctor and her assistant were thorough and answered my questions.

Nov 18, 2022

Both Dr. Alex and the staff are outstanding!!

Nov 17, 2022

Extremely knowledgeable, professional staff that really cares about their patients. And it shows.

Nov 17, 2022

Excellent Doctor and supporting staff

Nov 17, 2022

Everyone is friendly and knowledgeable!!

Nov 17, 2022

Excellent customer service!!! The staff is so friendly and professional. Appointments are always on time

Nov 17, 2022

Staff were extremely professional and patient

Nov 17, 2022

Very organized operation. I was able to get an appointment the same day and was in and out in a very efficient manner.

Nov 16, 2022

I felt the exam was thorough and the staff was very courteous.

Nov 16, 2022

The most perfectly splendid experience I’ve had in a very long time. Walked into the office greeted with sincerity. The staff were well organized , professional & happy. I arrived early as recommended @1:46. My appointment was @ 2:15.I was seen in a timely manager 1:55 , felt comfortable and at ease. My doctor was super nice and informative. All in all great experience. Thank you

Nov 14, 2022

Everyone professional, and very helpful. Nice group of people all round.

Nov 12, 2022

Every person from the doctor on down answered my questions and went out of their way to make my experience pleasant and thorough.

Nov 11, 2022

Courteous and thorough care. Optician was very helpful even though I wasn’t buying glasses there. She explained thoroughly the different kinds of nose pieces. Very respectful. Thank you!!

Nov 11, 2022

Great customer service, hand out the business cards to my clients and friends.

Nov 10, 2022

The office is friendly, professional, efficient, and have my eye health as it’s priority!

Nov 10, 2022

Everyone is very friendly and helpful

Nov 9, 2022

It was a lovely experience, just don’t have anyone to recommend

Nov 8, 2022

Dr. Stacy and team were professional, courteous and thorough. They answered all my questions and I would highly recommend them

Nov 7, 2022

Arrived 15 minutes early as requested and was immediately taken back to start appointment. Doctors and staff have exceptional customer service skills, explain everything in detail and provide excellent explanation of services and costs involved.

Nov 7, 2022

Everyone is so friendly and welcoming!

Nov 7, 2022

Friendly, knowledgeable, courteous & genuine desire to make this visit pleasant.

Nov 7, 2022

I have always felt like a valued customer. I have special needs with one eye and the staff have always made sure my glasses were correct. And they did it patiently.

Nov 7, 2022

Friendly staff and very good service.

Nov 7, 2022

Staff always respectful & professional. The eye doctors listen & give a thorough exam. I have been a patient here for 20 years & highly recommend them for services.

Nov 5, 2022

Always a pleasant experience!! Everyone is friendly and professional!!

Nov 5, 2022

My visits are always good.Thank you

Nov 4, 2022

Great well- managed office with excellent trained staff. Excellent customer service and care. Best place I have ever been. Good supply of products. I have never had to wait and they are not rushed when they see you. They take their time with you at each visit to thoroughly examine your needs. I highly recommend!

Nov 3, 2022

Staff always friendly! No waiting, as soon as you get there your taken back for your appointment! Dr Nilsen always answers every question and explains everything.

Oct 29, 2022

When I am at Nilsen"s, I feel as though I am amongst friends. Everyone is so nice !

Oct 29, 2022

I just had scratched lenses replaced, waited while they were cut and inserted into the frames. I was treated very well, as usual. My glasses were taken very soon after I arrived, time to replace was explained, and I was happy to wait the 20 or 30 minutes it took. Now I can see without looking through scratches!

Oct 29, 2022

Everyone very friendly and helpful

Oct 29, 2022

Very efficient office. Patrick was great at doing all the testing prior to the exam. He is very relaxing and friendly. Dr. Kellerman is also very kind and listens to your concerns. Christine reviewed all my options with my vision insurance to pick the best frames and lenses.

Oct 28, 2022

Received great service Thoroughly checks your eyes.

Oct 28, 2022

Very professional and glad to help anyway they can

Oct 27, 2022

Fast, easy, still there for you when you have questions. This place is great!

Oct 26, 2022

Excellent welcome - very professional service by everyone that I spoke to. Other companies could learn a lot fr how you do it!

Oct 26, 2022

Very friendly, lots of staff available to help people, and clean office.

Oct 24, 2022

While the care from the Drs. Nilsen is everything you want from your doctor; personable, great listener, not rushed, and extremely knowledgeable we all know it’s the staff that makes the practice. EVERYONE in this office is friendly, helpful and most of all professional.

Oct 24, 2022

From the moment I entered the office I was treated as if I was their only concern. They all are so helpful and knowledgeable and I feel well taken care of when I go for my appointment. If you have an emergency with your eyes call them or you need a yearly exam they are the eye practice you should see!!

Oct 22, 2022

Great staff and great service as always!

Oct 22, 2022

Customer service and knowledge are exceptional!

Oct 22, 2022

I think Nilsen is a well run, professional operation. Every employee I have ever come in contact with has been caring and pleasant. Their prices on contacts are surprisingly competitive.

Oct 21, 2022

Everyone in the office is professional, helpful, and friendly. Dr Perry is as well. His exams are thorough, and he takes the time to give detailed explanations if needed. I've been using Nilsen Eye Care for years and look forward to my visits each year.

Oct 17, 2022

Amazing experience from beginning to end!

Oct 17, 2022

Friendly, professional service

Oct 15, 2022

Great experience through the whole process from check-in to exit. Everyone was friendly and I felt like they were happy to take care of me. Both folks who gave me the exam explained everything thoroughly.

Oct 15, 2022

The staff and friendly, efficient and effective in professionally carrying out their roles and customer care. Always a pleasant appointment. Doctor and staff readily explain procedures and make valued recommendations.

Oct 14, 2022

Everybody is very friendly and professional!

Oct 14, 2022

My check in was very easy and quick. The employee who helped me with the fitting for my glasses was very personable and helpful. Very nice and quick to the point.

Oct 14, 2022

I love you guys and have recommended you, but you put the wrong prescription in my glasses this time! My glasses broke because of an accident. I wanted the same frame and prescription. All good. Except when I picked them up, and everything was fuzzy. Turns out, it was a distance rx instead of reading. Of course you’re fixing it, but I’m having to wear my gouged and broken glasses for twice as long!!! Do better, please.

Sep 28, 2022

They are an amazingly well run office and have top doctors, machines and eye wear styles and products. They go the extra mile to keep your eyes healthy

Sep 28, 2022

Was treated very well. Tests were accurate and in a timely manner

Sep 27, 2022

Take the masks off it is ridiculous to see people wearing masks that are vaccinated not to mention the paper masks you hand out in the lobby are completely worthless.

Sep 24, 2022

Everyone is very professional and does a great job. I am always pleased with the service I get.

Sep 23, 2022

Received service as soon as I walked in. Very efficient.

Sep 23, 2022

All people wee very nice. Listened and were helpful.

Sep 21, 2022

Your staff is always friendly and welcoming. The office has a clam energy.

Sep 20, 2022

I refer your services all the time to co-workers, family and friends.

Sep 17, 2022

I have had a positive experience on all my visits

Sep 16, 2022

Rebekah repaired my glasses in minutes.

Sep 16, 2022

I’ve been coming to Nielsen for years. I wouldn’t go anywhere else!

Sep 15, 2022

This office is no waiting, from the minute I walked in the door I was greeted and taken care of. And all the years going to the eye doctor I have never seen a more friendlier group and professional.

Sep 12, 2022

I didn't have to wait when I arrived. Conner was very personable and efficient with the pre-exam activities. As always, Dr. Eric Nilsen was great. The optical technicians were easy to work with and steered me toward frames that met my preferences. The entire process took about an hour.

Sep 9, 2022

Good service! Very happy with Dr and staff!

Sep 9, 2022

Quick and friendly service, Dr Neilson is concerned with your eye health

Sep 8, 2022

Dr. Nilsen is the best!!! His staff is kind and caring. I would not go anywhere else!

Sep 3, 2022

I was able to get in within a couple hours of calling to have a problem assessed. Very efficient staff and no waiting.

Sep 2, 2022

Everyone is very pleasant and easy to work with. It’s obvious that the Nilsen’s take care of their staff. Look into Experticity! Provides great discounts and knowledge on the products you sell.

Sep 2, 2022

Always courteous and a great staff!!

Sep 2, 2022

EXCELLENT SERVICE AND EXCELLENT STAFF

Sep 1, 2022

Always a well oiled experience. Everyone friendly!

Aug 31, 2022

Everyone is so friendly, patient and welcoming. The assistant was very personable listening to my vision needs. Never have I felt rushed during any appointment

Aug 29, 2022

I was looking for a smaller eye practice and I found a great one. I instantly felt comfortable and enjoyed meeting my new eye doctor. Thank you and I will look forward to my ongoing relationship with your practice.

Aug 27, 2022

Everyone is very pleasant

Aug 27, 2022

Great place to have my eyes checked. All th employees are super considerate and so are the staff. My Dr. Nilsen as alwaysbeen super to my needs. Thanks you so much!!!!

Aug 26, 2022

Had a problem with my eye and they saw me right away and took care of it.

Aug 25, 2022

From beginning to end the pricess was great!

Aug 25, 2022

I appreciate the attention and knowledge from the staff and doctor.

Aug 22, 2022

Every aspect of our visit was professional, efficient, and patient focused. What a pleasant experience!

Aug 19, 2022

Both Nancy and I were disappointed that there was a decision to bill our visit as medical. The additional cost to us is significant, particularly for me given that I had been for a real medical matter just a few days previously. We’ve talked together about this experience and feel the billing decision had to do with compensation for the practice and not routine checkups. We expect to pick up our records a go next year to a different provider.

Aug 19, 2022

I love to recommend you all and do so often!

Aug 19, 2022

Everyone at Nilsen is knowledgeable, friendly, and professional.

Aug 19, 2022

Excellent service from scheduling to exam. First class.

Aug 19, 2022

These folks are always nice, courteous, efficient with time and answer all of my questions!

Aug 18, 2022

Over 10 Years of wonderful Ccre for me and my family .

Aug 18, 2022

I have been Dr. Perry and the Nilsen practice for many years and have always been very happy with both. Dr. Perry is extremely professional, very personable, and just a great guy! His assistant, Kaylee, is also an extremely competent, charming, and warm person and a joy to work with.

Aug 17, 2022

Everyone is always so polite, friendly and helpful. Since I do not have vision insurance, it is nice to know up front how much everything will cost, and they are so good at doing that. Dr. Perry is so thoughtful, and always explains everything he is doing and truly listens when I express concerns. I hate that we still have to wear masks. My husband's cardiologist doesn't even wear them any more! So, I wish that would stop and then I would give a 10 rating.

Aug 17, 2022

My eye wasn’t thoroughly looked at so my problem continued for a few days until I came back and another Dr decided to inspect the underside of my eyelid.

Aug 16, 2022

AWESOME AWESOME AWESOME....would definitely recommend ❗️Staff and doctors are professional...efficient...respectful ❤️

Aug 14, 2022

Great atmosphere and highly professional service. Full explanation of assessment and care decisions. The patient is in charge of their health with tremendous guidance!

Aug 13, 2022

Nilsen Eye Care always does an outstanding job ... from notifying you of your appointment , to check in, to prescreening , to exam , to optical dept

Aug 11, 2022

Great service supe professional everyone in the office!!👍 and they speak Spanish and inglés

Aug 11, 2022

People are very friendly and very helpful...I would definitely recommend them.

Aug 8, 2022

Molly was awesome, as well as Brooke helping me with choosing the right frames.

Aug 6, 2022

From the time of my of making my appointment to the time of my appointment communication was great. That is really important to me. The staff is well train from the greeting moments to the end of the appointment, one gets the outmost of attention and courtesy no matter how busy the office is..

Aug 6, 2022

Outstanding customer sevice!

Aug 5, 2022

Your service is wonderful! The staff is kind and knowledgeable

Aug 5, 2022

Dr. Stacy is top notch. He is very genuine and goes the extra mile. Took the time to listen to my concerns and was able to provide the information I was looking for.

Aug 4, 2022

Best eye care anywhere! I’ve been a patient for over 20 years even though I’ve lived in South Carolina the past 6 years. It’s worth the trip.

Aug 1, 2022

Friendly staff. They took the time to explain the steps through the exam and my options for eyewear. I like that they have extended hours and are willing to see me again at no cost if my prescription needs adjustment

Aug 1, 2022

Everyone was very friendly and helpful. The doctor answered all of my questions.

Jul 31, 2022

We love Dr Alexandria Nilsen

Jul 29, 2022

Staff was very friendly and helpful.

Jul 29, 2022

Very friendly and accommodating.

Jul 29, 2022

Dr. Stacey was very kind and patient with my son who is on the spectrum. Would highly recommend him!!!

Jul 29, 2022

All was well with the appointment. Very efficient. Just wanted to point out one thing that bothered me. I've had appointments with 2 doctor's in different practices recently. Both had me remove my mask in the exam room so they could appropriately perform an exam. When I was in the exam room at Nilsen, I was told to hold both the stick that covers one eye and also a fan so that my glasses wouldn't be fogged up due to wearing my mask. I'm all for precautions, but this is completely ridiculous and over the top. It is not 2020 any more.

Jul 27, 2022

Very attentive. Very professional

Jul 26, 2022

The staff was sooo kind and professional . My optometrist Dr. Kellerman was extremely thorough and she took her time . I have been to several eye care/ institutes however this one is by far the best .

Jul 20, 2022

Very prompt and courteous service, staff is knowledgeable and organized; Dr. Nilsen performed a thorough eye exam and plan for treatment.

Jul 19, 2022

I was not a patient of Nilsen. When I called on a Saturday morning with an eye problem, I was seen in a half-hour! What a blessing - I had an infection on my cornea and immediately medical attention was HUGE! THanks!

Jul 18, 2022

Wait time after check in remains the most efficient of any practice experienced, Each member of the staff providing a service is polite, professional and patient focused! Simply the best Optometrist office ever visited!

Jul 18, 2022

They were quick to check me in and bring me back to waiting area, away from the lobby where it seemed crowded

Jul 18, 2022

Love the staff always friendly and helpful

Jul 16, 2022

Friendly, punctual, and willing to listen to questions/concerns

Jul 15, 2022

Love Nilsen! Very professional, excellent staff and competitive prices.

Jul 14, 2022

I've been a patient of Dr. Nilsen for sever

Jul 13, 2022

Nilsen Eye Care is outstanding in the service they provide. The process of getting in and out is very efficient. Everyone is very nice and knowledgeable about their process in the care of you. I would highly recommend them anyone looking for exceptional eye care.

Jul 13, 2022

Everyone that we encountered was very nice and professional. The service was quick. We were in and out in no time. I am mentally disabled and everyone I encountered was very understanding. Thanks for the great service.

Jul 13, 2022

When I first entered the office I was very short of breath from walking up the ramp. I said to my grandson that I needed a chair, and before he had a chance to process that, a young woman from behind me brought me a chair. I didn't get her name...but I really appreciated what she did. Both Becca and Brooke were personable, professional, and very helpful. I was grateful for Brooke's patience. I enjoyed listening to the discussion my grandson and Dr Stacy had about the glasses made for computer watchers!

Jul 11, 2022

The staff is personable. The exams are thourough, the establishment is well-run and spotless. They have a decent selection of frames. This visit the computers were down and slow, but 99% of the staff didn't let it affect their disposition. They didn't openly complain, show it in their face, or speak negative about the problem. Only one person seemed a little flustered. Grace was more knowledgeable than whoever helped me during my last visit, where I purchased two frames that were too large for my face. It's unfortunate I can never use those Jimmy Choo and Kate Spade costly frames again. Grace was very patient with my decision making. She obviously knows her business. Conner has the potential to be as personable as the rest of the staff. He was very thorough with his exam. He has a bright future. Dr. Perry is the greatest. He never rushes me and has a great chairside manner. He doesn't mind all my questions. His expertise is evident. Years ago, I almost stopped coming when I used to see another doctor and there was no diversity in the staff, but I'm glad I stayed because it has improved. I think I have been coming about 10 years now. Thank God for eyecare and eyewear insurance. The first thing my husband said when we left was, the service was so great we will never go elsewhere.

Jul 10, 2022

Quick and accommodating. Get you in to perform an exam quickly.

Jul 8, 2022

Dr Stacy is wonderful! Always so pleasant and he does a fantastic job of explaining options in eye care.

Jul 7, 2022

Great place for Eye Care.

Jul 5, 2022

Great customer service and appointment time was right on schedule

Jul 4, 2022

Everyone was very nice and friendly, keep up the good work🙂💕💞

Jul 2, 2022

I’ve always been very happy with not only the service, but the attitudes of everyone in the office. I love Dr. Stacy and David is hands down the absolute best tech to put a puff of air in your eye.

Jul 2, 2022

Always a great experience here! The doctors are so knowledgeable and explain everything so well. It’s also nice to have such a helpful staff who get our family into the right frames and lenses. This is by far the best place in Richmond.

Jul 2, 2022

Connor was very nice and helpful. A great addition to your staff!

Jul 1, 2022

The optometrist was the best one I have ever been to she was so helpful and so nice she was a Pleasure to deal with

Jul 1, 2022

Efficient, no waiting. Staff helpful and met all my needs.

Jul 1, 2022

Excellent service/Excellent care and attention to detail. Would not go anywhere else. Have been with this practice since day one!

Jun 30, 2022

Arrived early and had NO wait. Everyone is very friendly and personable, and they go out of your way to make you feel relaxed and comfortable. They are not only committed to eye health, but the overall well-being of the patient, and do a great job of explaining how medical issues play a role in eye issues.

Jun 30, 2022

Dr nilsen changed my right eye prescription...I love the change...it's working for me...the office staff is friendly and great!!!

Jun 30, 2022

Wonderful friendly staff, thorough & knowledgeable Doctors & technicians took care of my needs.

Jun 30, 2022

Staff is so wonderful, kind and patient.

Jun 27, 2022

Everyone is always so nice and genuine - EVERYONE!

Jun 27, 2022

Staff is always friendly and polite.

Jun 27, 2022

Always a great experience with friendly doctors and staff. Also the fabulous selection of frames, I look forward to my annual appointment!

Jun 25, 2022

Staff is always professional and efficient. Dr A. Nielsen is excellent. Definitely recommend her

Jun 25, 2022

Dr. Nilsen has been my eye doctor for years. He is always so pleasant and upbeat. I appreciate that he does not want to overprescribe. Even when I have lived two hours away, I still saw him for my appointments instead of finding a doctor near to my home. Why? He is the BEST! His team is AMAZING—they are incredibly friendly, patient, and helpful! Thank you for such wonderful care!

Jun 24, 2022

Dr Nilsen and his staff are top notch!! I wouldn't even consider leaving his practice. I refer friends/neighbors without hesitation.

Jun 24, 2022

Awesome experience, some the exam to the selection of frames to how easy the billing was. This was top notch I will definitely come back.

Jun 23, 2022

The tech-Patrick was very informative, kind and patient. He made the visit a lot less nervously, than I expected it to be.

Jun 23, 2022

Wonderful experience at this office. Largest optical practice I have ever experienced. I learned more about eye care in one hour, than I had learned my entire life. I give it my endorsement 100%! I do not do that often. I cannot wait to pick up my new eyewear.

Jun 23, 2022

Excellent, attentive customer care! Providers are always proactive with great bedside manner. I have always had a positive experience during my 5+ years as a patient at their practice. Always enjoy my eye appointments at Nilsen and would not go anywhere else!

Jun 22, 2022

Everyone at Nilsen is always so friendly! Never feel rushed. Love it!

Jun 20, 2022

Dr. Stacy is outstanding at answering all of your questions and has a very pleasant way about it. He is quite knowledgeable about Fuch’s dystrophy which he diagnosed recently and advises me as to what to do. The staff at Nilsen are all great to work with.

Jun 20, 2022

Everyone in the office from the front desk staff to the medical team was so kind and patient with my nervous 5 year old! We had a great visit and she walked out with an adorable pair of glasses.

Jun 17, 2022

Great customer experience! No waiting room. Friendly and professional staff. Everyone person knew I was a new client and welcomed me. Every procedure was thoroughly explained and coordinated. Well done!

Jun 17, 2022

your staff is awesome! Professional, friendly and fast! Always an amazing experience from check-in all the way to check-out.

Jun 17, 2022

Very grateful to find a top notch eye care team.

Jun 16, 2022

Our family really appreciates Nilsen’s dedication to providing a positive experience during each office visit. Many thanks to Dr Stacy too!

Jun 16, 2022

Excellent communication and service... Knowledgeable staff

Jun 15, 2022

Everyone is professionals

Jun 10, 2022

y’all are always on point! professional and friendly. i never have to wait long. i feel heard and understood. thank you!

Jun 10, 2022

My experience with Nilsen has been great the staff is always friendly and smiling. Dr. Perry is a great doctor . I would recommend them

Jun 10, 2022

I was happy until checkout. In that small area there are six people talking loudly either on the phone or in person to the point I could not fully hear/understand because of all the background noise. I was told my bill before checkout and then at checkout they said it was eighty dollars more. I was told it was going to go through my medical insurance rather than my vision insurance. I did not have a medical appointment; I was in for my annual eye/vision checkup. Dr. Perry never said my appointment was a medical appointment--he is not an MD. If I can't use my vision insurance for my yearly exam when can I use it? The lady up front was borderline belligerent and said she would process the bill through my vision insurance this year but next year it would be considered a medical appointment. The difference was eighty dollars. I thought it was a ploy to get more money and how dare I ask a question. I didn't like being told what next year would be when things could be very different. If I hadn't asked a question I would be out of eighty dollars. I did not have a good feeling about the entire exchange.

Jun 8, 2022

They made us sign a financial statement never had a problem ever paying our bill before. Sent to us by email at 8:30 am the appropriate that morning. Of course we hadn’t seen it. There was so many people in the place but yet your concerned about everyone wearing a mask.Why are you scheduling so many patients at one time! They were backed up waiting to be checked out.

Jun 6, 2022

Love that I was able to be seen on short notice when I noticed a flashing light in the exterior of my left eye! Thankfully it was some normal shedding of ocular lining in back of eye.

Jun 6, 2022

I came into the office without an appointment because I was seeing cloudiness in my right eye. The office staff was really nice and accommodating. I saw Dr. Ketterman (sp) and she checked everything thoroughly. I felt so much better after getting the exam. Nilsen has been my go to eye clinic for several years and I will never change!

Jun 6, 2022

Great visit they got me in promptly due to an emergency visit, since my regular eye Dr, was uavailable, and the issue was resolved perfectly.

Jun 6, 2022

Everyone was helpful doctor was on point took good care of problem

Jun 6, 2022

Outstanding in all respects, from entry welcome, examinations, glasses and lens selections, and even to paying, everyone is friendly, professional, and efficient.

Jun 6, 2022