Nilsen Eye Care

see the difference caring makes

Star Star Star Star Star 2265 Reviews

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Reviews

StarStarStarStarStar Dr Eric Nilsen is the best....... — 

Dr Eric Nilsen is the best.......


StarStarStarStarStar Excellent service from Nilsen Eye Care. — 

I have been a patient with Nilsen Eye Care for 8 years. I am moving away, and would certainly continue with them otherwise. The service is excellent. Thank you.


StarStarStarStarStar The staff and physicians are fantastic they too... — 

The staff and physicians are fantastic they took the time to listen an were understanding to my specific needs


StarStarStarStarStar  — 

I have some very complex interacting eye conditions. Dr. Nilsen and his staff have been very helpful in sorting out what was necessary to help to achieve the best possible vision with these problems. I know I'm a tough patient, and Dr. Nilsen has taken extra time to listen to me with excellent "bedside" manner. It has been much appreciated. T.O.


StarStarStarStarStar Doc Perry & Denise.... — 

Doc Perry is awesome, caring, and knows the patient's needs as always, thanks for curing me doc so I could enjoy the ELO concert. Denise is one of a kind and knows her stuff, shes fun to talk with and great to work with, thanks for caring. Let's not forget about the girls up front, A++++ across the board and girls please don't forget to check out who ELO is. Tell Patti that I missed her all last week.


StarStarStarStarStar Everyone very helpful, professional. — 

Everyone very helpful, professional.


StarStarStarStarStar C. Pratt  — 

Dr. Perry and staff always very professional and courteous.


StarStarStarStarStar I was very impressed with my first appointment ... — 

I was very impressed with my first appointment at Nilsen Eye Care. Office staff was friendly and efficient. The office was very well organized and I never waiting more than a few minutes. The staff member who performed several eye tests before the ophthalmologist saw me was excellent. I wish I could remember her name. She was friendly and obviously skilled at her job. Highly satisfied with my whole experience.


StarStarStarStarStar Always welcoming and professional. — 

Always welcoming and professional.


StarStarStarStarStar Y'all are really good! Everything was very frie... — 

Y'all are really good! Everything was very friendly and professional.


StarStarStarStarStar Excellent staff! Very patient! Doctor is very t... — 

Excellent staff! Very patient! Doctor is very thorough and has her full attention on me! Great place!


StarStarStarStarStar Very professional and pleasant atmosphere!  — 

Very professional and pleasant atmosphere!


StarStarStarStarStar Very convenient, easy access and great communic... — 

Very convenient, easy access and great communication tool.


StarStarStarStarStar Excellent Eye Doctors and a very nice staff . — 

Excellent Eye Doctors and a very nice staff .


StarStarStarStarStar Always excellent - meaning welcoming, personabl... — 

Always excellent - meaning welcoming, personable, efficient, and skilled


StarStarStarStarStar Everyone was very nice and professional. Every... — 

Everyone was very nice and professional. Everyone I came in contact with greated you with smiles on their faces.


StarStarStarStarStar  — 

Great Service and Friendly People


StarStarStarStarStar I am fortunate to not only be a patient, but an... — 

I am fortunate to not only be a patient, but an employee at Nilsen Eye Care! The love and care you feel when you come into our office, comes from the love and care that the employees feel for each other!! Our practice is exactly as it appears, we are an office full of exceptional doctors and staff! It is a blessing to spend my day there with these kind people and lovely patients.


StarStarStarStarStar Enjoyed the Visit — 

As always, knowledgeable staff that exudes customer service.


StarStarStarStarStar The Nilsen Eye Care Professionalism — 

The Nilsen Eye Care is the best ever. Have been going there for years. Dr. Alexandra Nilsen is the most professional caring Dr. I have ever met. She takes lots of time and explains everything to you so that you can understand. I would not consider going to anyone else. All of the technicians are expert, friendly and very professional..


StarStarStarStarStar Extremely competent, organized, professional an... — 

Extremely competent, organized, professional and impressive!


StarStarStarStarStar  — 

Dr. Stacey was excellent he explained everything in detail. Grace was also wonderful she was very kind and caring. A hard worker your office should be proud to have her....


StarStarStarStarStar Everyone is always super nice and goes above An... — 

Everyone is always super nice and goes above And beyond to make sure you are taken care of.


StarStarStarStarStar Perfect first appointment! — 

Michelle, Dr. Stacie and the staff were extremely accommodating, knowledgeable and customer-focused. The appointment started on time and everything from that point on went like clockwork! Great experience.


StarStarStarStarStar Friendly and thorough staff. Great customer set... — 

Friendly and thorough staff. Great customer service


StarStarStarStarStar Positive First Experience — 

Walking in to my first time at Nilsen after a friend recommending it to me, I felt welcomed by a friendly and open staff. After signing in, I was taken back to my appointment quickly. My optometrist was very friendly and knowledgeable. Even deciding on lenses was a pleasure, and the sales staff were informed and ready to help to personalize my eyeglass selections. Thanks, friends!


StarStarStarStarStar On time, friendly and professional! Thank you.f... — 

On time, friendly and professional! Thank you.for saving my eye!!!


StarStarStarStarStar Dr Alexandra Nilsen is wonderful - friendly, kn... — 

Dr Alexandra Nilsen is wonderful - friendly, knowledgeable, and more than willing (translation: Very patient!) to spend time helping me to find contact lenses that work with my difficult prescription. Thank you!


StarStarStarStarStar Great experience! — 

It is a very pleasurable experience to go to my eye doctor. The staff is friendly and there is not a long wait for any part of the exam process. I was checked in immediately, the technician took me back pretty quickly, and the doctor came in within 5 minutes. This is a busy office but you feel like you are the only one that matters. The staff is knowledgeable about the health of the eye and explain things on a level that I can understand. The optical was super attentive and helped me pick out the perfect pair of glasses for my face.


StarStarStarStarStar Every member of the staff here is friendly and ... — 

Every member of the staff here is friendly and helpful. They go out of their way to make your experience as pleasant as possible. I recommend to anyone looking for a new eye care provider!


StarStarStarStarStar I have been going to your eye clinic for years ... — 

I have been going to your eye clinic for years and cannot say enough good things about the doctors and staff. You are all extremely kind efficient and take time to make sure I feel comfortable and satisfied with with your treatment. My glasses are always exactly as I wanted and the fit is great. I am extremely satisfied and would never think about going elsewhere. Dr. Stacy was very kind and put me at ease and took time with me when I had 2 emergencies.


StarStarStarStarStar Friendly staff that’s was able to fit us in tha... — 

Friendly staff that’s was able to fit us in that day.


StarStarStarStarStar Nilsen Eyecare - Professionalism.. — 

I have been a client of Nilsen Eyecare for approximately 8 years and I am most impressed by their professionalism.


StarStarStarStarStar Very friendly and professional! — 

Very friendly and professional!


StarStarStarStarNo Star Very professional, courteous and could explain ... — 

Very professional, courteous and could explain medical terms in a way that I could understand.


StarStarStarStarStar My experience was very positive. Everyone was k... — 

My experience was very positive. Everyone was knowledgeable and very friendly,


StarStarStarStarStar Best doctor office to visit — 

Once again everyone was amazing to work with. Top notch customer service. I look forward to visiting every year. Thanks Dr. Neilsen.


StarStarStarStarStar I love Dr Perry he is the best and very profess... — 

I love Dr Perry he is the best and very professional!! The whole staff is honestly!!! Keep up the good work guys!!!!!!!


StarStarStarStarStar Fast and friendly service — 

Fast and friendly service


StarStarStarStarStar The assistant was very personable and capable i... — 

The assistant was very personable and capable in her job. The doctor was also personable and professional. I felt that I was in good hands.


StarStarStarStarStar The service and examination were very professio... — 

The service and examination were very professional


StarStarStarStarStar From the moment you enter Nilsen Eye Care until... — 

From the moment you enter Nilsen Eye Care until you leave everyone is so courteous & caring! I have seen both Drs Eric & Alexandra Nilsen over many years & they are outstanding in every way! I left VA in 2008 but still return every year for my eye exam as I trust them completely with my overall vision! They have a great optical shop with every brand of eye wear including designers. This is a 5 star establishment in every way⭐️⭐️⭐️⭐️⭐️


StarStarStarStarStar Wait time was very short and service was excell... — 

Wait time was very short and service was excellent.


StarStarStarStarStar  — 

Timely exam. Professional staff


StarStarStarStarStar Great attention to detail and service. Very fri... — 

Great attention to detail and service. Very friendly and professional


StarStarStarStarStar Great service. They really make you feel like y... — 

Great service. They really make you feel like you are they most important person for your appointment. This is from the time you walk through the door until you check out.


StarStarStarStarStar Great Experience all around — 

Nilsen Eye Care was able to fit me in for an exam the same day, the staff was extremely nice and professional and answered all my questions thoroughly. Dr. Nilsen was thorough with my eye examination and took the time to address my concerns without rushing. I would highly recommend Dr. Nilsen's office for any eye care needs. I cannot say enough about the friendliness of the staff and Dr. Nilsen himself.


StarStarStarStarStar Great office — 

Everyone is always so friendly try take you right back.


StarStarStarStarStar Everyone was helpful and answering any questio... — 

Everyone was helpful and answering any question respectfully


StarStarStarStarStar An office visit is always a pleasant experience! — 

Nilsen Eye Care is a friendly, professional and well run operation. Their conveniently located building is clean and orderly, while great care is always taken to minimize wait times and deliver efficient, knowledgeable and competent services. This applies not only to the doctors, but to the entire staff (including both their administrative folks and technicians. Many medical doctors could learn a great deal from Nilsen Eye Care about the right way to run a practice.


StarStarStarStarStar Exceptional Service — 

The entire staff in this office is extremely friendly. Quality care provided, in-depth explanations and recommendations always given. It is always a pleasant experience which keeps me coming back.


StarStarStarStarStar Very customer friendly atmosphere in every stag... — 

Very customer friendly atmosphere in every stage of treatment backed up by superb professional care. My wife and I have been patients of Dr. Erick Nilsen and his wife for well over a decade and we could not be more satisfied with the care we have received.


StarStarStarStarStar Staff was Friendly, courteous, knowledgeable, a... — 

Staff was Friendly, courteous, knowledgeable, and professional... Only came for eye exam and ended up purchasing a pair of eyeglasses due to their outstanding service...


StarStarStarStarStar  — 

Excellent service. Answered all questions.exam through. No complaints here.


StarStarStarStarStar Had a great experience. It was an emergency vi... — 

Had a great experience. It was an emergency visit with a doctor i never had before and she was fantastic. Thorough exam and explanation of issue. I was completely comfortable and confidence in her. Would highly recommend!


StarStarStarStarStar Great experience! — 

Your entire office staff work to make your patients comfortable and relaxed. I’ve never met anyone who has been anything except exceptional. I always feel like you take as much time as you need to. I never feel rushed.


StarStarStarStarStar Great service. Long time customer. — 

I've been going to Nilsen for close to twenty years, and they've always provided top notch eye care as well as quality glasses for my family and I.


StarStarStarStarStar Everything was great. Only issue was our reques... — 

Everything was great. Only issue was our request to have my contacts sent to your office because of our vacation plans, but they were requested to be sent to our house. Luckily they arrived prior to our being gone.


StarStarStarStarStar Excellent Experience at Nilsen Eye Care` — 

Absolutely no wait time. Before completion of signing in a associate was waiting to escort me to a room and begin the prelimnary eye exam procedures. The doctor was notified and within minutes arrived to complete the exam. Each of the team members & doctor were pleasant and professional. Kudos to the staff and doctor for an excellent experience!


StarStarStarStarStar It' was a pleasure! They always make me feel re... — 

It' was a pleasure! They always make me feel relaxed.


StarStarStarStarStar I've been using Nilsen Eye Care for over 15 yea... — 

I've been using Nilsen Eye Care for over 15 years. They have always been fantastic, personable, and professional. I highly recommend the practice and all of the Doctors there.


StarStarStarStarStar Everyone there is awesome... — 

I love this place and everyone there is awesome.


StarStarStarStarStar The staff at Nilsen Eye Care are very courteous... — 

The staff at Nilsen Eye Care are very courteous and professional, as well as pleasant to deal with. Dr. Nilsen is a sincere and caring professional. Charley was not there during visit, but she is always a joy to see. Alicia was quite pleasant as well. Plus you get top notch care. It's a win win going to Nilsen Eye Care!


StarStarStarStarStar Staff was friendly, thoughtful and timely  — 

Staff was friendly, thoughtful and timely


StarStarStarStarStar Always professional but also kind and thorough.... — 

Always professional but also kind and thorough. Thank you!


StarStarStarStarStar Love this business!! — 

My husband and I both see Dr. Perry and love his mannerisms. He is an excellent doctor! The staff is very friendly and I never have to wait. Before I can get checked in someone is there waiting for me to go back to start the examination.


StarStarStarStarStar I love Nilsen - we switched from Virginia Eye a... — 

I love Nilsen - we switched from Virginia Eye and it was the absolute best decision ever. We get amazing service and the people are wonderful to work with - I highly recommend them.


StarStarStarStarStar No waiting time. My doctor is very helpful and ... — 

No waiting time. My doctor is very helpful and patient. The optician was also right there ready to help with lens and frame selection! Lots of frames to choose from.


StarStarStarStarStar I wish I had found this place years ago.Everyon... — 

I wish I had found this place years ago.Everyone was so friendly courteous and very professional .


StarStarStarStarStar Everyone was very helpful and pleasant. They e... — 

Everyone was very helpful and pleasant. They even replaced the nose pads on my glasses. I didn't realize how loose they were until I had the new ones. The doctor did a good job of explaining everything and answering questions.


StarStarStarStarStar Nicest group of people!!! So friendly... — 

Nicest group of people!!! So friendly...


StarStarStarStarStar This is a first-class practice with caring staf... — 

This is a first-class practice with caring staff and excellent customer service


StarStarStarStarStar Dr. Eric Nielsen has been very supported of me ... — 

Dr. Eric Nielsen has been very supported of me and my family's eye needs for 20 years.


StarStarStarStarStar Always treated very well when I visit.Staff is... — 

Always treated very well when I visit. Staff is helpful and friendly.


StarStarStarStarStar Very friendly and profession. — 

Very friendly and profession.


StarStarStarStarStar Did not care for the man that helped with my gl... — 

Did not care for the man that helped with my glasses. He was very condescending and rude. Everyone else there is so nice.


StarStarStarStarStar Friendly staff — 

The staff is very friendly and helpful. The technicians and doctors are also helpful and attentive.


StarStarStarStarStar Very timely and they take excellent care of my ... — 

Very timely and they take excellent care of my eyes. Have been a patient there for years.


StarStarStarStarStar They are the best! Most caring, most accomodat... — 

They are the best! Most caring, most accomodating staff. Love this practice! Been with them many years


StarStarStarStarStar 2nd visit each time I was highly satisfied eye ... — 

2nd visit each time I was highly satisfied eye exam and glasses what a fine business


StarStarStarStarStar Very professional. Excellent customer service — 

Very professional. Excellent customer service


StarStarStarStarStar Everyone is very helpful and extremely friendly... — 

Everyone is very helpful and extremely friendly. I have recommended to my family and friends!


StarStarStarStarStar Quick emergency appointment for a new patient  — 

My regular eye doctor was not open, and this practice saw me as a new patient for an emergency. The front office staff were great and Dr. Nilsen was very thorough. I really appreciate that they saw me so quickly and would definitely consider this practice if I didn’t already have a 25 year relationship with my current practice.


StarStarStarStarStar Patients since 2013 — 

My family and I have been coming here since 2013. We have moved several times since then however we love the staff here so much that we have never gone to another eye doctor. To us they are worth the time and drive to get there.


StarStarStarStarStar Take plenty of time with each patient. Very kno... — 

Take plenty of time with each patient. Very knowledgeable and thorough. Good system using ancillary assistants.


StarStarStarStarStar Best exam I have ever had! Thank you to the ent... — 

Best exam I have ever had! Thank you to the entire team at Nilsen Eye Care.


StarStarStarStarStar t... — 

Everyone was very friendly and courteous they took me in about 5 mins.


StarStarStarStarStar Great staff and excellent medical care! — 

Great staff and excellent medical care!


StarStarStarStarStar The staff is incredibly attentive and kind. — 

The staff is incredibly attentive and kind.


StarStarStarStarStar Very friendly, compassionate, helpful and thoro... — 

Very friendly, compassionate, helpful and thorough!


StarStarStarStarStar Dr. Nilsen was exceptionally helpful and spent ... — 

Dr. Nilsen was exceptionally helpful and spent time doing additional measurements and checking my current glasses. All members of the staff are very courteous and helpful.


StarStarStarStarStar The best eye care! — 

Fast, friendly staff. Staff is always sweet to my kids and told them I would pick up my glasses after my vacation, and they had them ready by 2 so I could take them with me!


StarStarStarStarStar Have been coming here for years and have never ... — 

Have been coming here for years and have never had a bad experience


StarStarStarStarStar Awesome staff and service — 

Awesome staff and service


StarStarStarStarStar Excellent customer service and professional man... — 

Excellent customer service and professional manner of support personnel


StarStarStarStarStar I have been a patient of Dr Eric Nielsen. — 

I have been a patient of Dr Eric Nielsen for many, many years. He has done every thing to help my vision problems. Thanks so much for the great service.


StarStarStarStarStar It's always a pleasure to visit Nilsen Eye care... — 

It's always a pleasure to visit Nilsen Eye care, very thorough exams and great results.


StarStarStarStarStar Most thorough eye exam I have ever experienced.... — 

Most thorough eye exam I have ever experienced. Trust Dr. Nilsen to get it right!


StarStarStarStarStar I wish every doctor's visit was this pleasant! — 

I had a very pleasant experience going to get my first eye exam of my adult life. I was greeted by friendly faces all around, and every person I interacted with in the office was very inviting and professional. Dr. Stacy was very knowledgeable and explained things to me in a way that somebody with zero knowledge of the subject could understand. He was very patient with what I would think are stupid questions and always gave me clear, elaborated answers. The entire process from start to finish was painless and stress-free, even though I was a bit scared going into it. I've already scheduled my appointment for next year, and I can't wait until I can try on my new glasses when they come In soon!


StarStarStarStarStar Everyone is always so friendly and helpful! — 

Everyone is always so friendly and helpful!


StarStarStarStarStar Everything done with total profressinalism — 

Everything done with total professionalism


StarStarStarStarStar Best eye care experience I've had in years! — 

I didn't realize how bad my previous eye doctor appointments had been until I came to Nilson Eye Center. After a frustrating experience with my previous eye doctor, I started looking for a new provider and I'm so grateful that I found Nilson. Dr. Nilson explained everything to me, helped me to understand what was going on with my vision, and came up with a plan to help improve my long distance vision without affecting my short distance vision. I'll be a patient here for years to come!


StarStarStarStarStar Been using Nilsen for years. — 

Been using Nilsen for years. they are great, fast and I am happy with my contacts. Fit and testing were easy and fast. thanks much,


StarStarStarStarStar outstanding customer service as always — 

outstanding customer service as always


StarStarStarStarStar  — 

Always lively to visit such a friendly efficient office.


StarStarStarStarStar Pleasant and Professional — 

I have been going to Nilsen Eye Care for a number of years and always receive excellent service. The staff and doctors are pleasant and always professional.


StarStarStarStarStar Jaylen is my daughter and often has trouble mak... — 

Jaylen is my daughter and often has trouble making up her mind about things. She must of spent at least an hour trying on glasses and couldn't make a decision. Cara, the lady helping us was more than patient Jaylen. She was more patient than myself! Finally, she was able zoom in on exactly what is was Jaylen wanted and pulled them from the storage room. They will definitely make sure you are happy with your glasses no matter how long it takes to find the perfect ones!


StarStarStarStarStar Quality Care Can be Rare these Days — 

Have always experienced the best, most thorough examinations at Nilsen Eye Care. The time needed is the time expended; your appointment is never rushed. You feel that everyone really cares which is so rare and special these days. Highly recommend.


StarStarStarStarStar Very pleasant and professional doctor and offic... — 

Very pleasant and professional doctor and office.


StarStarStarStarStar I feel confident in the abilities of everyone a... — 

I feel confident in the abilities of everyone at Nielsen Eye.


StarStarStarStarStar Always a fantastic experience here at Nilsen. D... — 

Always a fantastic experience here at Nilsen. Dr. Nilsen is phenomenal: competent, friendly, and explains things very well. She’s great! And the staff are so pleasant and make it truly an enjoyable experience. Thank you!


StarStarStarStarStar The most awesome eye doctors and staff ever!!! — 

I absolutely love this practice! I have been a patient for over 10 years. I would never go anywhere else. Keep up the great work, compassionate, sincere, lovable, efficient, awesome sauce, and unbeatable overall!!!


StarStarStarStarStar Happy customer — 

The kindness and patience Dr. Nilsons practice provides is exceptional. Every step of the way they make you feel like you matter! (Not just another number) very happy I found them. I had Dr. Stacy, he was very knowledgeable in my concerns with astigmatism and cataract.


StarStarStarStarStar Beyond Perfection — 

#1 in every possible way. Impossible to find a better, more caring, and knowledgable eye care specialist. A pleasure and privilege to have their care and expertise... for the past several decades. Would never consider anyone else; and have made many recommendations to friends and family; all of whom have been as pleased and well cared for. Simply the BEST!


StarStarStarStarStar Friendly and professional staff. Comfortable cl... — 

Friendly and professional staff. Comfortable clean environment with plenty of help and convenient for repairs, fit or order new glasses at decent competitive prices


StarStarStarStarStar Dr. Alexandra Nilsen was extremely through and ... — 

Dr. Alexandra Nilsen was extremely through and knowledgeable. She made me feel very comfortable. Her ability to put in eye drops so I did not blink so much was amazing. Loved that. Her assistant Denise, walked me through everything that was taking place. She was very kind and took time to answer my questions.


StarStarStarStarStar Always very friendly and courteous. — 

Always very friendly and courteous.


StarStarStarStarStar Great organization of competent, efficient, and... — 

Great organization of competent, efficient, and caring doctors and staff...it's like "coming home" to share the time with all of you. I'm impressed with the continuing evolution of facilities too. I have to try out Commonwealth Eye Care Associates for a few weeks or more now since you don't remove cataracts yourselves - but - "I'll be back"!


StarStarStarStarStar Friendly professional at — 

Friendly professional atmosphere


StarStarStarStarStar They ...were on time and very friendly staff  — 

We were very happy with our appointments. They were able to schedule all 3 of our children at the same time. We didn’t have to wait to be seen and everyone was very friendly.


StarStarStarStarStar We have been going to Nilsen Eye Care for years... — 

We have been going to Nilsen Eye Care for years. Have never had any complaints. Doctors and staff are wonderful.


StarStarStarStarStar Visit was very quick and easy. Staff was very h... — 

Visit was very quick and easy. Staff was very helpful and kind. Definitely recommend this place to anyone looking to get glasses or even just an exam. Patti was very helpful and knowledgeable. Glad she was able to help me find the glasses I purchased.


StarStarStarStarStar The staff and Dr. Nilsen showed a sincere and p... — 

The staff and Dr. Nilsen showed a sincere and passionate concern for me personally along with my health.


StarStarStarStarStar Exceptional Service — 

Everyone at Nilsen Eye Care provides exceptional service. From the time you walk in until you walk out, you receive outstanding care from skilled and courteous professionals.


StarStarStarStarStar Delighted — 

Delighted with the professionalism and friendliness from the moment I walked in the door. I was leery about changing practices, but with all my questions answered fully I am a regular at this practice now.


StarStarStarStarStar EXCELLENT SERVICE!!! I highly recommend this of... — 

EXCELLENT SERVICE!!! I highly recommend this office.


StarStarStarStarStar I love coming to Nilsen's Eye Care! The people ... — 

I love coming to Nilsen's Eye Care! The people are always friendly and welcoming. There is never a long wait and they make you very comfortable. Always recommend to my family and friends.


StarStarStarStarStar Excellent Service. The staff is very friendly a... — 

Excellent Service. The staff is very friendly and knowledgeable. Highly recommended.


StarStarStarStarStar  — 

Having been a customer for over 25 years, Dr. Nilsen and his staff always take the time to answer any questions and be as thorough as possible. The experience is always enjoyable and informative. All the doctors and staff at Nilsen Eye Care have the customers eye health and satisfaction as their number 1 priority.


StarStarStarStarStar very professional and thorough! — 

very professional and thorough!


StarStarStarStarStar The staff is very pleasant and professional Eve... — 

The staff is very pleasant and professional Everytime I come is. I always enjoy my visits.


StarStarStarStarStar Great Staff, great office! I'm so pleased! — 

Great Staff, great office! I'm so pleased!


StarStarStarStarStar Dr. Perry is always focused, answers my questio... — 

Dr. Perry is always focused, answers my questions and does not appear hurried when meeting with me, I am his #1 priority when my eye health and vision is being evaluated. He is professional but personal. He does not waste my time or his during our encounters. I am very grateful to have such a knowledgeable and competent person providing the excellent care I receive.


StarStarStarStarStar The Best — 

This was the most caring and professional group of people I've seen in the medical field, hands down.


StarStarStarStarStar Excellent and fast care  — 

My optometrist was excellent and very knowledgeable. We came up with a plan for my vision problems that wouldn't cause me to break the bank .


StarStarStarStarStar Great Service! — 

Nilsen Eye Care provides great service. Everyone is professional, friendly, and value customer service. I also love Dr. E. Nilsen's energy.


StarStarStarStarStar Personnel were friendly and efficient. Service ... — 

Personnel were friendly and efficient. Service was very prompt. Dr A Nilsen was very thorough in discussing and explaining the results of my exam.


StarStarStarStarStar I enjoy my appointments. The doctors and staff... — 

I enjoy my appointments. The doctors and staff are always very easy to talk to and do what they can to make me feel comfortable.


StarStarStarStarStar I have been a patient for many years. I wouldn... — 

I have been a patient for many years. I wouldn’t go anywhere else


StarStarStarStarStar Caring and compassionate  — 

The words to describe the staff here are far too many ! My husband and I were here for an exam and to get our new glasses and during that time we discussed a personal reason that we may have to leave . Well that call came in just as we were picking our new glasses . The staff rushed us out to take care of our family , without worrying whether or not we were done or paying for what we had already completed in our visit . And when we returned we were greeted , hugged and welcomed back with smiles and compassion to the circumstances of a passing family member . We finished our visit and Cara spent a very long time making sure we were satisfied fully . When we got home that day , we also received a card in the mail from the entire staff . If you go anywhere else , DON’T !! I know we won’t !!


StarStarStarStarStar Went there with my toddler. Staff was very att... — 

Went there with my toddler. Staff was very attentive since we had two appointments; one for me and one for my toddler. It was a great experience.


StarStarStarStarStar I have always been taken in on time for an appo... — 

I have always been taken in on time for an appointment and seen an associate to buy glasses, let alone great care from Dr. Nilsen!


StarStarStarStarStar Very professional and service-oriented staff. A... — 

Very professional and service-oriented staff. After using this practice, I would not go anywhere else.


StarStarStarStarStar The complete staff is great.  — 

The complete staff is great.


StarStarStarStarStar I did recommend you to a friend a couple of wee... — 

I did recommend you to a friend a couple of weeks ago.


StarStarStarStarStar Great eye care and service. — 

Great eye care and service.


StarStarStarStarStar Dr. Perry rocks! I would follow him anywhere to... — 

Dr. Perry rocks! I would follow him anywhere to remain his patient.


StarStarStarStarStar Most efficient and high tech. Polite and profes... — 

Most efficient and high tech. Polite and professional


StarStarStarStarStar The office staff is always pleasant and the vis... — 

The office staff is always pleasant and the visits always go smoothly and quickly. The doctors always take time to answer any questions and are very knowledgeable. I wouldn't go anywhere else.


StarStarStarStarStar Friendly, fast, and first-class. — 

Friendly, fast, and first-class. Nilsen runs an efficient practice, with highly skilled Doctors and Technicians treated patients like family members.


StarStarStarStarStar  — 

Very friendly & professional staff. Doctor Nilsen spends quality time with patients.


StarStarStarStarStar It was my first visit to Nilsen and it was a go... — 

It was my first visit to Nilsen and it was a good experience. I felt that the Dr was very thorough. The Dr and the staff were very courteous and helpful


StarStarStarStarStar I don’t have an eye doctor I go to yearly, but ... — 

I don’t have an eye doctor I go to yearly, but rather go to whomever whenever and wherever I want. These guys might have changed my mind!


StarStarStarStarNo Star The customer service was incredible — 

The customer service was incredible


StarStarStarStarStar Best eye doc office in the area! They have perf... — 

Best eye doc office in the area! They have perfected the art of customer service!


StarStarStarStarStar I higly recommend Dr. Eric and all his staff. D... — 

I higly recommend Dr. Eric and all his staff. Dr. Eric works with you until you have the best vision available. It is a very happy experience there!


StarStarNo StarNo StarNo Star  — 

You were never able to fit my daughter with contacts and sent her home with some to try that didn’t work. After over 3.5 hours of time there, I would expect professionals to be able to fit my daughter for contacts. Staff was in and out and in and out. Staff changed in and out. I understand there are other patients, but we expected undivided attention once we were seen.


StarStarStarStarStar Great Customer Service — 

I received a warm greeting as soon as I walked in the door. The provider took time to listen and make sure that I understood my test results and gave me ample time to ask questions and did not rush me through the visit. I was very impressed by my first time experience here. All of the staff went over and beyond to create a great patient experience. They have a patient for life.


StarStarStarStarStar Great exam — 

I always get a great exam. I usually get their early to do check in and they always take be in early! Great friendly office.


StarStarStarStarStar The staff are very friendly, Dr. Nilsen is very... — 

The staff are very friendly, Dr. Nilsen is very willing to work with me to help solve my vision problems, and there is very little waiting!


StarStarStarStarStar Nilsen Eye Care is like visiting family  — 

From the moment you walk in, the friendly folks at Nilsen Eye Care greet you by name and they often inquire about the details of your family. They actually remember you and are a part of your life! Then, of course, they proceed to provide the same type of experience in caring for your eyes. I wouldn't go anywhere else!


StarStarStarStarStar Very pleasant and informative appointment . Thi... — 

Very pleasant and informative appointment . This was my first visit with your practice but I was welcomed like an old friend.


StarStarStarStarStar excellent service very caring very comfortable — 

excellent service very caring very comfortable


StarStarStarStarStar I have been going to Nielsen Eye Care for many ... — 

I have been going to Nielsen Eye Care for many years and the customer service and provision of eye Care has always been outstanding no matter who my optometrist has been or which assistants have examined me. I highly recommend this outstanding optometry practice!!


StarStarStarStarStar Family Like Visit  — 

My visit is always a friendly and pleasant visit. Dr. E. Nielsen’s personality is phenomenal with his patients and make you not want to leave when your time is up. Can’t thank him enough....


StarStarStarStarStar From the moment you walk in until the moment yo... — 

From the moment you walk in until the moment you leave you are made to feel welcomed and given great care! I highly recommend Nilsen Eye Care!


StarStarStarStarStar So Very Pleasant!!! — 

I look forward to my yearly eye appointment with Dr. Perryand all the staff. They make me feel so special. I had fun with Denise and Jordan. All the staff is so professional. They answer all of my questions no matter how many times I may ask. Nilsen work with me to make sure that I can get the glasses that I need. I am going to tell all of my co-workers about the Nilsen Eye Care. Thank each of you for all of the support and kindness.


StarStarStarStarNo Star why can't you get all the things/test that was... — 

why can't you get all the things/test that was needed done on the same visit? always seeme we have to reschedel a nother visit a couple weeks later that causes more timeoff / more fees to our insurance company and out of pocket exspenses. JGW


StarStarStarStarStar First Impression Is Everything — 

This was my first time at Nilsen’s Eye Care and my experience was wonderful. The staff and the doctors are very nice and professional. They take their time asking questions to make sure they fully understand your prior eye care experiences and make sure you leave satisfied.


StarStarStarStarStar Great Staff — 

They really take their time with us. I never felt rushed and they providers really listen to our concerns or any questions I may have.


StarStarStarStarStar David (?) was EXCELLENT!! I don't like ANYTHING... — 

David (?) was EXCELLENT!! I don't like ANYTHING near my eyes. Instead of trying to pry my eyes open to put the drops in, he had me just close my eyes then he put the drops in & I just had to blink. Genius!!


StarStarStarStarStar New patient  — 

We recently relocated to the area and were referred to Nilsen Eye Care. Very grateful to have found Dr. Stacy and such a good practice. Everyone was very kind and professional.


StarStarStarStarStar Staff is very caring,super nice. — 

Staff is very caring,super nice.


StarStarStarStarStar Outstanding service from the time I entered the... — 

Outstanding service from the time I entered the building, checked in, did initial testing, complete examination by Dr and through check out. Thank you, thank you


StarStarStarStarStar Outstanding — 

The doctors at Nilsen are all great, they helped me out during an optometric emergency a great deal. They clearly explained the injury I suffered and discussed all the treatment options before moving forward. It's the best experience I've had with an optometrist in the Richmond area.


StarStarStarStarStar They were on time and efficient.  — 

They were on time and efficient.


StarStarStarNo StarNo Star The associates did not know my benefits. As a r... — 

The associates did not know my benefits. As a result, I had to pay for services that should have been submitted to the carrier. In addition i was quoted the wrong benefit for frames and lenses. This was quite different than prior service.


StarStarStarStarStar Great service and a great place. People very fr... — 

Great service and a great place. People very friendly too


StarStarStarStarStar Fast service. Very friendly. Expert advice. Gre... — 

Fast service. Very friendly. Expert advice. Great contacts. Thanks much


StarStarStarStarStar Having been seeing since being in Virginia - ov... — 

Having been seeing since being in Virginia - over 20 years. Consistently the same great service, always available for follow-up, staff friendly and helpful, products have always exceeded my expectations. I wear both glasses and contacts that address a special eye need.


StarStarStarStarStar I've been seeing Dr. Nilsen for at least 12-15 ... — 

I've been seeing Dr. Nilsen for at least 12-15 years. He has always taken the best care of my eyes. One of my eyes is shaped weird (not the medical term) lol....but he worked many hours with me to figure out why I wasn't seeing correctly. He will always be sure everything is right for the patient. Not just his business. Plus, he is a really super nice guy!


StarStarStarStarStar Very professional, explains every step of the ... — 

Very professional, explains every step of the process. The entire staff goes above and beyond to make you feel comfortable.


StarStarStarStarStar Excellent customer service. Very caring and th... — 

Excellent customer service. Very caring and thorough.


StarStarStarStarStar Exam was prompt, thorough, and professional. T... — 

Exam was prompt, thorough, and professional. There was time to address any concerns.


StarStarStarStarStar  — 

Everyone was so friendly and helpful. Thank You


StarStarStarStarStar Have been with Nilsen Eye Care for many years. ... — 

Have been with Nilsen Eye Care for many years. Was impressed with their entire staff from check-in through testing and eye glasses selection. Warm and friendly people. Eye sight testing was of an understanding nature and not so clinical. Very pleased all these years.


StarStarStarStarStar Efficient and friendly.  — 

Efficient and friendly. The office is well organized. As you go from one station to the next they have a system to indicate to the staff who is there and what is happening next. Everyone really seems to like working there and is glad you chose their practice.


StarStarStarStarStar  — 

Dr. Nilsen is awesome, friendly and thorough; staff is great too.


StarStarStarStarStar Friendly and Efficent  — 

Office is very friendly and efficient. I got there a half hour early and was taken right away, talk about fast service !


StarStarStarStarStar WONDERFUL  — 

This was my husband's and my first time coming to Nelson Eye Care. It was one of our best experience. The staff is AWESOME! Helpful caring and just plain wonderful. I will be telling all my friends who need an eye Dr. to come here.


StarStarStarStarStar The associates were very friendly and really he... — 

The associates were very friendly and really helpful and the doctor


StarStarStarStarStar I found every member of staff kind and polite. — 

I found every member of staff I came in contact with excellent. Also everyone was very helpful,kind and polite.


StarStarStarStarStar  — 

Totally satisfied with Dr Nilsen and all staff. Everyone was courteous and competent.


StarStarStarStarStar Couldn't Be Happier! — 

I arrived 15 minutes early for my appointment as instructed. It took less than 5 minutes to get checked in (as a brand new patient)! I expected to wait a little bit, but someone was waiting on me to get checked in and immediately took me back. The exam was quick and easy. Dr. Stacy took his time and made sure I had no questions about anything when I left. He listened to my concerns with my current glasses and instructed the staff member who assisted me with finding glasses to be sure we found a pair that were comfortable and fit correctly. All of my insurance information was pulled while I was looking at the glasses so that I knew exactly what I was working with. I was not pressured into buying the most expensive pair and, in fact, we ruled out the most expensive pair first as they didn't look great on. I was in and out in under an hour! I am really pleased and i'm excited to have found my new eye doctor!


StarStarStarStarStar Amazing!! — 

This is my second annual eye exam and I have to say the office is absolutely amazing. Anytime I hear someone say they are looking for a eye doctor I don't hesitate to suggest this practice.


Reply

Thanks for recommending us! Be sure your friends tell us that you recommended them so you can be entered into a monthly drawing for a $50 Visa gift card!

StarStarStarStarStar Great got needed care and 2 valuable glasses. W... — 

Great got needed care and 2 valuable glasses. Would recommend Nilsen's. Good service. Very professional. Will use them in the future.


StarStarStarStarStar Dr. Nilsen is Awesome. I love her professionali... — 

Dr. Nilsen is Awesome. I love her professionalism and energetic attitude. Bobby is a sweetheart at the front desk. Her smile makes you smile.


StarStarStarStarStar Prompt and professional service. — 

Prompt and professional service.


StarStarStarStarStar Friendly, professional, trustworthy — 

I've been going to Nilsen Eye Care for nearly 15 years and they are friendly, professional, and helpful. Dr. Eric Nilsen takes the time to talk you, explain eye issues, and explain options. You feel that the staff and doctors care about you as a person.


StarStarStarStarNo Star Very friendly employees, attention to det — 

Very friendly employees, attention to detail


StarStarStarStarStar Definitely a 5 star. I was very impressed with ... — 

Definitely a 5 star. I was very impressed with all of the staff I was in contact with. Every exam was very thorough and explained. Dr. Alexandra Nilsen was great!


StarStarStarStarStar It was a totally satisfying experience. — 

It was a totally satisfying experience.


StarStarStarStarStar All of the staff are very friendly and professi... — 

All of the staff are very friendly and professional.


StarStarStarStarStar Simply The Best — 

The folks at Nilsen Eye Care are just like the Red Sox....World Champs!


StarStarStarStarStar The best eye dr office I have ever been to in t... — 

The best eye dr office I have ever been to in the area. The staff is on point and I am previledge to say I will be going there unless I can’t see any more.


StarStarStarStarStar The staff is always great. The visits are alway... — 

The staff is always great. The visits are always pleasant.


StarStarStarStarStar It’s rare these days to go to a place of busine... — 

It’s rare these days to go to a place of business where everyone seems happy and genuinely cares and wants to help you. I liked the friendliness and upbeat staff and professionalism of the technicians and doctor. Overall just a fantastic experience.


StarStarStarStarStar Love the personable ladies at the front counter... — 

Love the personable ladies at the front counter. Everyone is always so willing to help and answer questions.


StarStarStarStarStar I highly recommend this practice to anyone. The... — 

I highly recommend this practice to anyone. They are extremely friendly, professional and very efficient!


StarStarStarStarStar Great people who take lots of care in what they... — 

Great people who take lots of care in what they do.


StarStarStarStarStar Professional, Warm and Friendly  — 

I called this place without being a patient (yet) because of some irritation in my eye that I was worried about The lady on the phone was wonderful and seemed genuinely concerned and got me an appointment for the next day in the morning I went to the appointment (funny enough the irritation went away about an hour before my appointment This place makes checking in and setting up quick and easy The appointment was wonderful, they checked the eye and told me what I can do to help prevent it in the future and to call right away if I still have issues I love this place because they took me seriously, were professional and very warm and friendly


StarStarStarStarStar Outstanding as usual. No issues smooth and eas... — 

Outstanding as usual. No issues smooth and easy


StarStarStarStarStar Excellent experience — 

Great experience, they took the time, did a very thorough evaluation. Staff were all very friendly and went out of their way to assist. It was my first visit and Nilsen will be my family's choice for eye care in the future. Well done.


StarStarStarStarStar Definitely top notch service and care! — 

Definitely top notch service and care!


StarStarStarStarStar You a mechanic  — 

You all are great why do I need to say anything more about this the first four words says it all


StarStarStarStarStar Always been friendly and helpfully everytime I'... — 

Always been friendly and helpfully everytime I've come in


StarStarStarStarStar My family's eye health is in great hands here. — 

My family's eye health is in great hands here.


StarStarStarStarStar Very nice and friendly. Didn't even have a chan... — 

Very nice and friendly. Didn't even have a chance to sit down before they were for me.


StarStarStarStarStar  — 

This team always strives to accommodate our needs and schedules


StarStarStarStarStar Great docs and staff! Friendly, efficient with ... — 

Great docs and staff! Friendly, efficient with excellent service.


StarStarStarStarStar Dr. Nilsen and his staff are super helpful and ... — 

Dr. Nilsen and his staff are super helpful and friendly. I trust them with my eyes and my children's eyes. I highly recommend them.


StarStarStarStarStar Dr. Nilsen and the staff of Nilsen eye Care are... — 

Dr. Nilsen and the staff of Nilsen eye Care are always welcoming, friendly and peofessional


StarStarStarStarNo Star  — 

Thorough exam, very busy, did not appreciate being ushered into eyewear area when I indicated I would be shipping around first nor having an appointment orescheduled for next year.


StarStarStarStarStar Alexandra is very professional and keeps the cu... — 

Alexandra is very professional and keeps the customer informed regarding their optical health and what practices are needed to enhance eye care.


StarStarStarStarStar Great professional & personal care.  — 

Great professional & personal care. We have had Dr Eric as our sole doctor for over 15 years. Never disappointed. He's keeping a good watch over our family's eyes. We have full confidence in him.


StarStarStarStarStar Got me in and out quickly, Dr. Was thorough. I'... — 

Got me in and out quickly, Dr. Was thorough. I'd recommend this center.


StarStarStarStarStar On time — 

I have most often been taken in on time. Rarely is there any wait. I am in/out. Examinations are thorough and explained.


StarStarStarStarStar Fantastic! — 

The staff is amazing; I have been fitted for contacts that work perfectly. My glasses are always well made and durable. If I have any issues or concerns, they are always dealt with. I never have an issue here. Thank you!


StarStarStarStarStar Dr. A. Nilsen is the best doctor a patient coul... — 

Dr. A. Nilsen is the best doctor a patient could ask for. Her bedside manner, knowledge and caring spirit make her the best in my book.


StarStarStarStarNo Star Front desk staff needs a private.... — 

Overall I rated the office very good. It is not higher due to the Front desk Personnel was discussing other patients information and making negative comments about them in front of other patients. What did they say about me when I left?


StarStarStarStarStar Welcoming, Expeditious, Thorough, Competent — 

LOVED my first time experience with them. Every staff member I came in contact with welcomed me. They had me back before I could even sit down. I didn't have to wait any amount of time to see the doctor. It was a very good experience.


StarStarStarStarStar What a wonderful experience! — 

What a wonderful experience. Everyone was kind and attentive. They scheduled my appointment the same day and the doctors and staff were thorough and interested in my concerns. I was also pleased to know that they offer optical service as well. Pricing and selection was top notch and I felt the quality of the products offered , especially lens crafting, is superior to the big chains. Overall, I'm very pleased with Nielsen Eye Care


StarStarStarStarStar Always a Great Experience — 

My wife and I started using Nilsen Eye Care many years ago. We had a very positive experience then and that continues to this day. The staff and doctors are very personable and customer oriented. On the very rare occasions I have had an issue with glasses purchased through Nilsen, they have bent over backwards to ensure I have been happy with my purchase. I highly recommend them.


StarStarStarStarStar Friendly, helpful, professional, knowledgeable,... — 

Friendly, helpful, professional, knowledgeable, affordable


StarStarStarStarStar Great — 

Techs were great, Dr. Stacy was very attentive and answered all my questions. He suggested a new contact brand since mine were drying my eyes out and so far so good.


StarStarStarStarStar For the best eye care — 

I always want the best possible and have found that and trust the work done.


StarStarStarStarStar Great Staff, very helpful and friendly!! — 

Great Staff, very helpful and friendly!!


StarStarStarStarStar I had scratched a lens and they ordered a new o... — 

I had scratched a lens and they ordered a new one for me. When it came in they called and I was quickly in and out. Great service!


StarStarStarStarStar Everyone should come here.  — 

Great staff!!! Excellent service once again


StarStarStarStarStar Pleased and Satisfied! — 

As a new patient, I appreciated the amount of time all of the staff took with me to learn my health history and previous issues with my eyes. I don't remember ever having such a thorough exam.


StarStarStarStarStar We love the staff. They are so friendly and hel... — 

We love the staff. They are so friendly and helpful and do a wonderful job communicating what our options are. They make you feel like they are really looking out for your best interest. It is great!


StarStarStarStarStar Good eye health is something that I do not take... — 

Good eye health is something that I do not take for granted, especially at my age (64). When I leave the office after my exam, I feel very confident in the results of the exam and if there was a problem or eye health issue, it would be detected and properly dealt with.


StarStarStarStarStar  — 

Thank you to Dr. Craig Perry, Denise, Alycia and Charley for providing great service! I am a new patient, and I had the best experience!


StarStarStarStarStar Amazing service! All the people there were frie... — 

Amazing service! All the people there were friendly and made me feel like I have known them forever


StarStarStarStarStar Always a pleasure to visit the office. Staff fr... — 

Always a pleasure to visit the office. Staff friendly and helpful and welcoming.


StarStarStarStarStar Highly recommended  — 

Helpful staff, knowledgeable clinical team and transparent on costs. I’ve never had to wait and am seen at or before my appointment time. They take the time to explain and talk through options.


StarStarStarStarStar Care and service like no other — 

From the minute you arrive to when you leave, the friendliness and customer service are excellent. I was especially surprised at the amount of time Dr. Stacy took with me. He was extremely thorough in looking into an issue and then explaining it to me in terms I could understand. Then, Alfred and Patti were super-helpful in frame selection. I have never had such a positive experience with eye care. Every single person I interacted with was friendly and concerned about my comfort...and it wasn't fake friendliness. These people really love what they do where they do it, and it shows.


StarStarStarStarStar Very helpful and friendly staff. I didn’t feel ... — 

Very helpful and friendly staff. I didn’t feel rushed when I asked the doctor questions during my exam.


StarStarStarStarStar  — 

Dr. Perry and Michelle were great! Very friendly as usual.


StarStarStarStarStar Very Pleased with Dr. Eric Nilsen's Practice — 

Always very pleased with Dr. Eric Nilsen's expertise and professionalism. He takes the time to explain topics to my satisfaction. Likewise, the staff is very attentive and skilled. Five stars for everyone!


StarStarStarStarStar Really love coming here !  — 

Really love coming here !


StarStarStarStarStar It is always a very enjoyable time at the offic... — 

It is always a very enjoyable time at the office. I have been coming here for over a decade and I always leave feeling confident that everything was going according to plan. While we grow older we want our eyes to get better or at lease stay the same and my record shows the BEST eye care, IM GETTING BETTER WITH TIME. The best staff ever, and the décor is lovely.


StarStarStarStarStar A very pleasant experience! — 

A very pleasant experience!


StarStarStarStarStar I have been going to Dr Nielsen for a number of... — 

I have been going to Dr Nielsen for a number of years and have always been extremely pleased. Dr Nielsen is very professional but takes time to address all of my questions and concerns. His exams are thorough and tailored to my needs. He is prompt and takes me at the appointment time. His staff is warm friendly helpful and knowledgeable. I would not consider going anywhere else for my optometry needs and highly recommend him.


StarStarStarStarStar Great team professional friendly eff — 

Great team professional friendly efficient


StarStarStarStarStar Great service  — 

My family has been going to Nilsen Eye care for years. I always get great service and never felt rushed. Everything is explained throughly.


StarStarStarStarStar Great practice. The staff and doctors are wond... — 

Great practice. The staff and doctors are wonderful


StarStarStarStarStar Great Experience — 

Best experience ever. From the time you step foot in the door, to the time you leave, all of the staff are attentive to your every need. It's like a day spa for your eyes.


StarStarStarStarStar Wonderful prompt service ! — 

Wonderful prompt service !


StarStarStarStarStar Every time I return for an appointment I am gre... — 

Every time I return for an appointment I am greeted most warmly, and sincerely, by the staff members present at the time. Thereafter, I am always privileged to have a professional optometrist of the highest caliber, and warm demeanor, examining my eyes, and surrounding tissues, etc. It is a true privilege to have such wonderful experience whenever needing to return.


StarStarStarStarStar Great folk and very personabl — 

Great folk and very personable


StarStarStarStarStar I love Dr. Eric Nielsen.  — 

I love Dr. Eric Nielsen. His assistant Rachel was wonderful.


StarStarStarStarStar Dr. John Stacy — 

Dr. John Stacy is upbeat and dedicated. I had been to three different doctors and had glasses redone multiple times. I had given up about whether I would every be able to read again. One visit to Dr. Stacy and miraculously, my reading vision is great. Thank you for the extra time you spent with me and for solving my vision problem.


StarStarStarStarStar Everyone at Nilsen Eye Care is fantastic. They ... — 

Everyone at Nilsen Eye Care is fantastic. They are friendly and take time to talk to you. I highly recommend them!


StarStarStarStarStar Just remember what it is you want and not to be... — 

Just remember what it is you want and not to be pressured into something you don't want. Otherwise, I have always had pleasant transactions at Nilsen Eye Care!


StarStarStarStarStar Is a plesure to be attended from theses persons... — 

Is a plesure to be attended from theses persons


StarStarStarStarStar The Nilsen’s and staff are always kind and prof... — 

The Nilsen’s and staff are always kind and professional to my family. They strive to ensure every individual has a great experience.


StarStarStarStarStar Dr. Nilsen is awesome.  — 

Dr. Nilsen is awesome. I always feel like he listens to all my concerns. I wouldn't go anywhere else.


StarStarStarStarStar Always a very good experience at Nilsen Eye Car... — 

Always a very good experience at Nilsen Eye Care. Dr. Eric Nilsen is knowledgeable and thorough and the staff courteous and attentive.


StarStarStarStarStar  — 

Everyone was extremely pleasant and helpful going above and beyond to help me.


StarStarStarStarStar Great experience, as always! — 

As always, I was greeted pleasantly by Charlie and taken back right away by the staff. I was checked in and tested and seen quickly by Dr. Perry. Little or no waiting. Great appointment, great experience!


StarStarStarStarStar Wonderful experience. Everyone was really nice ... — 

Wonderful experience. Everyone was really nice and helpful.


StarStarStarStarStar Prompt service. No waiting. And most importan... — 

Prompt service. No waiting. And most importantly, you have the friendliest staff! Everyone is so nice!!!!!


StarStarStarStarStar I have had an excellent and professional experi... — 

I have had an excellent and professional experience with every visit, for the many years I have been Dr. Nilsen's patient.


StarStarStarStarStar Everyone is very professional and courteous. We... — 

Everyone is very professional and courteous. We enjoy visiting the practice.


StarStarStarStarStar Very friendly staffI don’t have fourty five wo... — 

Very friendly staff I don’t have fourty five words to write on this review sorry


StarStarStarStarStar I give you a 5 star rating for the way you assi... — 

I give you a 5 star rating for the way you assisted me during my visit.


StarStarStarStarStar Servey — 

Great and knowledgeable people.


StarStarStarStarStar Very professional and prompt.  — 

Very professional and prompt.


StarStarStarStarStar Look no further for your Optometrist — 

Review: "I'm quite impressed with the friendly and professional staff at Nilsen. All of my interaction, whether via phone, email or in person, is very courteous. The medical care is outstanding and my visits seamless." Personal note to staff: Sadly, in spite of my rave review, I will need to cancel my appointment next year as I will live in a completely different part of the Richmond area at that time and will need to find another Optometrist office. Thank you again!


Reply

We are so sorry to see you go! Keep in mind we do have Saturday hours if that makes it easier for you when traveling from any of our surrounding areas. Thank you for taking the time to tell us about your experience!

StarStarStarStarStar The customer service can't be beat! — 

The customer service can't be beat! From making appointments, to greeting me at the door, helping me with my questions and just providing consistently wonderful eye care, the folks at Nilsen are great.


StarStarStarStarStar Great staff - from check in to check out the a... — 

Great staff - from check in to check out the appointment was fantastic


StarStarStarStarStar Would give a perfect score, but there is always... — 

Would give a perfect score, but there is always room for improvement in any business or organization; however, very professional staff, knowledgeable and extremely pleasant.


StarStarStarStarStar Dr Stacy is awesome and so the rest of the staf... — 

Dr Stacy is awesome and so the rest of the staff are nice and knowledgeable! Dr Stacy answered all my questions and unlike several eye doctors I have been to I trust his opinions.


StarStarStarStarStar Excellence in Caring and Service — 

What a great Eye Care Provider. My partner and I have both been going to Nilsen Eye Care for as long as they have been opened. We had followed them there as we were so impressed with DRs. Eric and Alexandra Nilsen at their former practice. The instill the greatest of confidence through their caring and professional attitude. This same attitude prevails with all of the employees who work there. It is a pleasure to go there and they make you feel like family. Would not consider going anywhere else.


StarStarStarStarStar The staff was extremely friendly and answered e... — 

The staff was extremely friendly and answered every question I had.


StarStarStarStarStar very pleasant place — 

Everyone there is always so nice and courteous! Luv Dr. Nielsen.


StarStarStarStarStar Great first experience! Dr. Nilsen was very at... — 

Great first experience! Dr. Nilsen was very attentive, interested in my eye health and history and through. She took time to discuss any issues I was having and provide suggestions and solutions.


StarStarStarStarStar great in every aspect 5 STAR — 

great in every aspect 5 STAR


StarStarStarStarStar Always prompt and cheerful — 

Always prompt and cheerful


StarStarStarStarStar Everyone was so nice and seemed genuinely glad ... — 

Everyone was so nice and seemed genuinely glad to see me back after 4 years. This was the best experience I've ever had for an eye exam. I will definitely be coming back for yearly eye exams.


StarStarStarStarStar Love Dr Perry — 

I am very happy with Dr Perry and have been for a very long time .... he is always pleasant and never rushes you .... I have told many friends about him and some have come to him .... Everyone in the office is so wonderful to work with ... so friendly


StarStarStarStarStar Greetings was was very  — 

Greetings was was very good


StarStarStarStarStar Amazing Staff — 

The minute I walked through the door I was greeted by friendly staff!!!


StarStarStarStarStar Very caring staff. Everyone is warm and friendl... — 

Very caring staff. Everyone is warm and friendly.


StarStarStarStarStar When I visit Nilsen Eyecare it’s like visiting ... — 

When I visit Nilsen Eyecare it’s like visiting friends. From the moment I walk in the staff is very warm and friendly which creates a very welcoming environment. Dr. Eric Nilsen is all about the business of taking care of your eye health but he is also very personable and always takes time to talk about my everyday life and family. He is definitely a five star doctor!


StarStarStarStarStar Great customer service and professional care. W... — 

Great customer service and professional care. Will be back next year for check up.


StarStarStarStarStar Doctors and staff were very friendly and knowle... — 

Doctors and staff were very friendly and knowledgeable.


StarStarStarStarStar Best in Town! — 

The best eye care and eyewear spot in town. An incredibly knowledgeable staff. Fast, friendly and experts at their craft!


StarStarStarStarStar Very knowledgeable staff and extremely nice! — 

Very knowledgeable staff and extremely nice!


StarStarStarStarStar I drive an hour and a half to come here. Worth ... — 

I drive an hour and a half to come here. Worth every minute.


StarStarStarStarStar Always outstanding experience!! — 

Always outstanding experience!!


StarStarStarStarStar Best Optometrist Office! — 

Everyone is so friendly and accommodating. I love coming here!


StarStarStarStarStar Staff is courteous, pleasant, and professional.... — 

Staff is courteous, pleasant, and professional.


StarStarStarStarStar Wouldn’t go elsewhere.  — 

Always a joy. Good docs, good staff, great selection of product


StarStarStarStarStar Curs serv outstanding everyone is very helpful ... — 

Curs serv outstanding everyone is very helpful and caring.


StarStarStarStarStar I highly recommend Nilsen Eye Care — 

I highly recommend Nilsen Eye Care. The staff is very helpful and pleasant. My appointment was quick and efficient, and my eye care benefits were clearly explained to me.


StarStarStarStarStar Knowledgeable principal and staff focus relentl... — 

Knowledgeable principal and staff focus relentlessly on client understanding and needs.


StarStarStarStarStar  — 

Dr. Perry & his staff are great! Friendly, professional and always a pleasure to visit the office.


StarStarStarStarStar Great service!  — 

Great service! I love that you have evening and weekend hours. All of the staff is wonderful!


StarStarStarStarStar It's like coming home to family — 

It's like coming home to family


StarStarStarStarStar Excellent eye-care, highly recommended.  — 

Always professional. Excellent eye-care with doctors and staff well educated in the field. I'm confident I'm getting great eye care when I go to Nilsen Eye Care.


StarStarStarStarStar  — 

The staff were very friendly, the technician and Dr Perry were very thorough, knowledgeable and professional.


StarStarStarStarStar Been going here for years. Made my appt for thi... — 

Been going here for years. Made my appt for this year at last years, but I needed to reschedule. I called and gave all of my new insurance info. Arrived at my appt and the didn't have ne down or any of my insurance info! Thankfully Charley is a miracle worker and got me in! This is the first time in 15 years anything like this has happen and it was remedied quickly and calmly.


StarStarStarStarStar Awesome service. Wonderful experience. Friend... — 

Awesome service. Wonderful experience. Friendly and professional!


StarStarStarStarStar Love Dr. Eric Nilsen. Takes the time to address... — 

Love Dr. Eric Nilsen. Takes the time to address concerns and offers suggestions. His staff is also great!


StarStarStarStarStar It was a great experience! everyone was so frie... — 

It was a great experience! everyone was so friendly and helpful! Cara Barbare did my testing and she was awesome!


StarStarStarStarStar Very friendly doctors and staff.  — 

Very friendly doctors and staff. Appointments on Saturday. Very efficient. I was there for no more than an hour.


StarStarStarStarStar Always a great experience! — 

Always a great experience! The staff is so nice and I always feel like they are taking the best care of me.


StarStarStarStarStar Very friendly and w — 

Very friendly and welcoming staff


StarStarStarStarNo Star Dr. Stacy is the best! — 

This year I saw Dr. Stacy for my annual eye exam and contact lens fitting and I had the best appointment in comparison to the past 4 or 5 years going there! I highly recommend him and plan to start seeing him at Nilsen Eye! His assistant also was very nice, answered all my questions, and explained things to me very well. Dr. Stacy also took his time with me, answered all of my questions in detail and ensured I had everything I needed before leaving. Most importantly he and his staff did not make me feel pressured to buy my contacts and new prescription lens and/or frames in their office and respected my decision to shop around. Thank you so much Dr. Stacy and his staff!


StarStarStarStarStar Too Notch Practice  — 

Excellent service from the time I checked in to the time I left. I was taken on time and received a thorough exam. Dr. Stacy quickly realized I had a serious issue with which he took the time to explain and make an appropriate referral. I highly recommend this practice!


StarStarStarStarStar It was my first visit and everyone was very fri... — 

It was my first visit and everyone was very friendly, caring and took the time to explain the process and answer any question I had.


StarStarStarStarStar Appointment was on time, pleasant, comfortable,... — 

Appointment was on time, pleasant, comfortable, informative and professional. All staff are friendly and pleasant. Doctor is excellent.


StarStarStarStarStar Well run doctor's office. Very friendly and rec... — 

Well run doctor's office. Very friendly and receptive.


StarStarStarStarStar Very through....Explained each step of the pro... — 

Very through.... Explained each step of the process Even cleaned and fixed my current glasses


StarStarStarStarStar Definitely my new Eye Care solution! — 

The reception team was wonderful. Very friendly and personable. The fact that I received an escort to the waiting area and was offered coffee and tea was a nice bonus. Dr. Stacy was great. He explained everything and offered many options for vision management. The optical team was very helpful and personable as well. The environment was welcoming, clean and current. They had a good selection of designer frames.I have already recommended you to two colleagues and will be making appointments for my children and my husband within the week.


StarStarStarStarStar  — 

Dr. Nilsen has been my eye doctor for over 10 years. He is both professional and friendly. His staff is well trained in various positions and works hard to meet all of my needs.


StarStarStarStarStar  — 

I had an emergency with my eye swelling. The team worked to get me in quickly.


StarStarStarStarStar I was promptly seen by the staff; and one of my... — 

I was promptly seen by the staff; and one of my photos was redone to make certain that what was being seen and evaluated was correct.


StarStarStarStarStar Promptly seen — 

I arrived super early right before their lunch break and I was seen with no wait, though I was prepared to wait an hr. and 15 mins


StarStarStarStarStar Cheryl Christian — 

PROFESSIONAL STAFF!!! Very friendly, eveyone smiled. All questions answered. No wait time, the staff were waiting for me.


StarStarStarStarStar Very thorough exams..very professional. Nice a... — 

Very thorough exams..very professional. Nice atmosphere. Dr. Nilsen is excellent..I trust her explicitly.


StarStarStarStarStar Have been going to Dr Eric Nilsen approximately... — 

Have been going to Dr Eric Nilsen approximately 12 years. Always takes the time to explain everything in detail. Very professional and people oriented all doctors are not.


StarStarStarStarStar All interaction from the time i walked in door ... — 

All interaction from the time i walked in door to time i left appointment was professional, courteous, and top-notch.


StarStarStarStarStar Very good customer service. Nice people. I won’... — 

Very good customer service. Nice people. I won’t go anywhere else. No need to prefer a doctor - they are all great.


StarStarStarStarStar Very friendly staff... great overall experience! — 

Very friendly staff... great overall experience! Very pleased that I was able to make a same-day appointment.


StarStarStarStarStar Dr. Eric Nilsen is great. — 

Dr. Eric Nilsen is great.


StarStarStarStarStar Fantastic practice all the way around. — 

Great office. I used to see Dr.A Nilsen but had to switch to Dr.Stacy because of a scheduling issue and he is just as GREAT as she is. My family members see Dr.Perry and they think he is AWESOME. Great doctors and staff members all the way around. And Alicia at the front desk is super helpful and friendly.


StarStarStarStarStar Had a great experience as usual. — 

Had a great experience as usual. Everybody in the office was friendly and helpful. Questions about any step of the visit were encouraged and answered.


StarStarStarStarStar Extremely friendly office staff and very knowle... — 

Extremely friendly office staff and very knowledgeable about my condition. i have no problem recommending them to any of my friends.


StarStarStarStarStar Patient Experience — 

Always a warm greeting from the staff upon arrival and within minutes was undergoing the preliminary exam. Dr. Eric Nilsen arrived immediately after the prelims and completed the exam. Have been a patient since this office opened and have found the experience to be consistently excellent. Each member of the staff is polite, professional, and personable. Excellent people and service!


StarStarStarStarStar These guys are fabulous! They take the time to ... — 

These guys are fabulous! They take the time to look at all options available for you.


StarStarStarStarStar My first visit with Dr. Perry and I am delighte... — 

My first visit with Dr. Perry and I am delighted with results. Having the right prescription for my glasses has made my life so much better. The office environment was professional and the staff were pleasant and helpful. I would highly recommend anyone to Nilsen Eye Care.


StarStarStarStarStar You can not find a more professional and outsta... — 

You can not find a more professional and outstanding Eye Doctor as well as the facility and assistants. I always leave the office very pleased and impressed!


StarStarStarStarStar Always a great experience! Very thorough exam. ... — 

Always a great experience! Very thorough exam. The doctor and staff take the time to make sure your visit is a good one!


StarStarStarStarStar Friendly and Comfortable  — 

The office has a friendly and comfortable atmosphere. You feel like you’re visiting friends


StarStarStarStarStar The people are very nice alwys pleasnant — 

The people are very nice alwys pleasnant


StarStarStarStarStar Really nice professional and a great expierienc... — 

Really nice professional and a great expierience always


StarStarStarStarStar I’ve been a patient with Nilsen eye clinic when... — 

I’ve been a patient with Nilsen eye clinic when they were the doctors for Lens Crafters in Chesterfield Towne Center. I followed them when they opened their own practice. I’ve been seeing Dr. Perry every since. I love everyone there in the office.


StarStarStarStarStar All the staff was very friendly and professiona... — 

All the staff was very friendly and professional. I felt comfortable that they knew exactly what they were doing. Dr. Eric Nielsen is awesome and really took care of me. I would recommend them for sure!


StarStarStarStarStar Most efficient, courteous and capable staff. Dr... — 

Most efficient, courteous and capable staff. Dr. Eric Nilsen is superb.


StarStarStarStarStar The doctor was very helpful, explaining everyth... — 

The doctor was very helpful, explaining everything and he answered all of my questions to my satisfaction.


StarStarStarStarStar Thank you for taking such good care of me and a... — 

Thank you for taking such good care of me and answering all my questions. Everybody was so polite and professional. I really appreciated it.


StarStarStarStarStar Was able to be seen on the day I called with an... — 

Was able to be seen on the day I called with an eye problem! Thanks for fitting me in - very kind staff and well-run office!


StarStarStarStarStar The Nilsen Eye Service is Absolutely the Best — 

The Nilsen Eye Service is absolutely the best experience anyone could have. What a group of friendly, efficient professionals who work at the Nilsens Eye Service. Have been going to Dr. Alexandra Nilsen since she and her husband opened the practice. The professionalism is absolutely the best. She detected my cataracts in such a timely fashion; found an issue with the start of my maccular degeneration and through treatment able to prevent it from continuing; and a severe dry eye issue became a non issue with the treatment she recommended. The Opticians who work there are super in finding just the right frames for you and getting them completed in a timely manner. The free adjustments to frames and glasses mean so much. You could not find very professional friendly service in any other business of its kind.


StarStarStarStarStar Most thorough eye exam I have ever had. Conduct... — 

Most thorough eye exam I have ever had. Conducted by friendly caring staff!


StarStarStarStarNo Star Very friendly, relaxing office.  — 

Very friendly, relaxing office.


StarStarStarStarStar Accidents happen — 

And they were able to see me very quickly afterwards.


StarStarStarStarStar This was my first visit here, and I was very im... — 

This was my first visit here, and I was very impressed by the attention and treatment I received. It was well beyond my expectation and I would highly recommend to anyone.


StarStarStarStarStar Perfect service — 

To walk into an office 20 minutes before they close with an emergency and be treated with such welcoming is a true asset to your practice.


StarStarStarStarStar Awesome as always , pleasant experience worth t... — 

Awesome as always , pleasant experience worth the 30 minute drive


StarStarStarStarStar Everyone is professional and courteous. — 

Everyone is professional and courteous.


StarStarStarStarStar Everyone is friendly and helpful — 

The office staff is friendly and helpful. The doctors and assistants seem to know what they are doing. They make you feel comfortable and try to find out if you have any problems.


StarStarStarStarStar Nilsen Eye Care continues to set the bar for ex... — 

Nilsen Eye Care continues to set the bar for excellence in optometry services. Caring, friendly and expert staff make each visit as good as can be. I’m pleased to have my elderly parents under their care, too.


StarStarStarStarStar Wonderful Practice! — 

Dr. Alexandra Nilsen, along with her entire staff, take great care of us. I've been a patient for about 12 years, and have been nothing but pleased with the care and service of this practice. Highly recommend!


StarStarStarStarStar You all are wonderful!!! So professional and k... — 

You all are wonderful!!! So professional and kind. I thoroughly enjoyed my visit! You all are the best!


StarStarStarStarStar Great service and friendly staff. — 

Great service and friendly staff.


StarStarStarStarStar Great service. Understandable feedback. — 

Great service. Understandable feedback.


StarStarStarStarStar Great customer service — 

The entire staff from when I walked through the doors to when I left were friendly, attentive, and efficient. We are new residents to the area and I’m so happy I was able to get a same-day appointment. I’m going to have my husband come here as well.


Reply

Welcome to the area! We are so glad that you enjoyed your visit with us. Make sure your husband lets us know that you referred him so we can enter your name into a drawing for a $50 Visa gift card. We select two winners each month. We look forward to seeing you again soon!

StarStarStarStarStar The most happy place. Great people and good pri... — 

The most happy place. Great people and good price


StarStarStarStarStar Always a great experience  — 

This business is very efficient and staffed with professionals, all of whom are kind, courteous and helpful.


StarStarStarStarStar I was very pleased with my first visit. There ... — 

I was very pleased with my first visit. There was no waiting, very friendly staff and I liked Dr. Stacy very much. I will definitely recommend to friends.


StarStarStarStarStar Enjoyed my visit, very prompt and professional ... — 

Enjoyed my visit, very prompt and professional staff. Thank you so much.


StarStarStarStarStar Great place! — 

Dr. A. Nilsen is wonderful. She explains each step and makes me comfortable. She is as knowledgeable as she is competent. The eyeglasses are expensive but there is a small section that insurance will usually cover.


StarStarStarStarStar Great team, warm and friendly, and doc Perry is... — 

Great team, warm and friendly, and doc Perry is both knowledgeable and approachable!


StarStarStarStarStar Friendly and Professional — 

Friendly staff. Professional services provided in a caring, interactive, and conscientious manner.


StarStarStarStarStar If you don't enjoy going to your eye care docto... — 

If you don't enjoy going to your eye care doctor, you should head over to Nilsen Eye Care. These people are wonderful! Dr. Nilsen is very thorough and personable and she never rushes through an examination. The staff is friendly, helpful and welcomes you in from a snow storm by offering a cup of coffee. What a pleasant experience!


StarStarStarStarStar Great service, fast, approachable and friendly ... — 

Great service, fast, approachable and friendly staff


StarStarStarStarStar Reception staff very pleasant and helpful; assi... — 

Reception staff very pleasant and helpful; assistant that did the initial exam very pleasant and professional. The eye technician was fantastic with getting my glasses ordered. The eye doctor was a really bad guy (just kidding).


StarStarStarStarStar Nilsen eye care  — 

Y’all were absolutely amazing, friendly, and kind. Loved the service and the doctor.


StarStarStarStarStar Dr. Nilsen was extremely thorough and took a lo... — 

Dr. Nilsen was extremely thorough and took a lot of time explaining and answering my questions. I would definitely her and her husband to everyone. My husband, grandson and granddaughter also go to them and I know they will be well taken care of.


StarStarStarStarStar Both professional and personal staff. Highly re... — 

Both professional and personal staff. Highly recommend.


StarStarStarStarStar Everyone at the practice is friendly and helpfu... — 

Everyone at the practice is friendly and helpful.


StarStarStarStarStar My wife and I have been going to y’all for year... — 

My wife and I have been going to y’all for years very happy with everyone in your practice everyone does a excellent job.


StarStarStarStarStar I was very pleased with the care I received at ... — 

I was very pleased with the care I received at Nilsen Eye Care. The staff was extremely friendly and the appointment went very smoothly.


StarStarStarStarStar What a great experience.  — 

What a great experience. in by 10:30, out by 11:15 with the exact contacts for which their prescription called. very nice people!


StarStarStarStarStar The service Arby’s nilsen rye care was Fast, ef... — 

The service Arby’s nilsen rye care was Fast, efficient and pleasant. Everybody was so nice, the doctor was friendly and my visit was great! The offer so many great frames and helped me with options for contact lenses as well!


StarStarStarStarStar Amazing service, wonderful staff. Been going th... — 

Amazing service, wonderful staff. Been going there forever and would not switch!!


StarStarStarStarStar The environment and personnel really presented ... — 

The environment and personnel really presented total professionalism. I also thanked the medical assistants for their patience.


StarStarStarStarStar Everyone was punctional, informative and easy w... — 

Everyone was punctional, informative and easy with which to work! AND I love my first-time prescription glasses!


StarStarStarStarStar Don't look any further for great eye care — 

From the moment I walked in the door to the moment I left I was greeted, escorted, and cared for by genuinely nice people. You can tell the staff really do like working in this atmosphere. The level of care I received and competency of all those doing examinations and reviewing examinations was outstanding. No question was left unanswered and I did not feel that they were rushing to get to the next patient, in the slightest. I can't say enough good things about my first visit there.


StarStarStarStarStar I was very satisfied with the friendliness and ... — 

I was very satisfied with the friendliness and courteousness of the staff. My wait time was less than five minutes. As the eye examination progressed,I was informed about every phase of the eye tests. I would highly recommend Nilsen Eye Care to anyone.


StarStarStarStarStar Everyone is so nice and polite.  — 

Everyone is so nice and polite.


StarStarStarStarStar A Wonderful experience. The staff are super fri... — 

A Wonderful experience. The staff are super friendly & a pleasure to deal with. Would highly recommend!


StarStarStarStarStar Prompt and very pleasant service. — 

Prompt and very pleasant service.


StarStarStarStarStar Everyone at Nilsen is so terrific to work with!... — 

Everyone at Nilsen is so terrific to work with! I look forward to my appointments ( not my usual attitude when going to a Dr’s office). They are professional and “patient friendly”. Wouldn’t go anywhere else!


StarStarStarStarStar It's always been wonderful visiting Nilsen Eye ... — 

It's always been wonderful visiting Nilsen Eye Care! Everyone in this practice are polite, friendly, understanding & wonderful. They explain everything that's going to happen while you're being examined & put you at ease instantly! Choosing the proper glasses is not an easy task but I was shown quite a few pairs of glasses and found the perfect pair for me! I would never go to any other Eye Care place!!


StarStarStarStarStar Very pleased fast service. — 

Very pleased fast service.


StarStarNo StarNo StarNo Star From a rating of one to five, your office was a... — 

From a rating of one to five, your office was a five


StarStarStarStarStar Dr. Perry and all the staff are very nice and e... — 

Dr. Perry and all the staff are very nice and easy to do business with


StarStarStarStarStar Excellence in Optometry — 

The Nilsen practice has a culture of patient partnership and medical excellence. Friendly, helpful, interested and caring. Very refreshing experience!


StarStarStarStarStar This was my first visit and I was very pleased!... — 

This was my first visit and I was very pleased!! I called Tuesday looking for an appt this week and I was able to get an appt on Thursday.


StarStarStarStarStar Dr A.Neilsen was amazing and informative! Alfr... — 

Dr A.Neilsen was amazing and informative! Alfred was very helpful in assisting me choose my glasses! Great team!!


StarStarStarStarStar Good for the eyes, good for the heart and great... — 

Good for the eyes, good for the heart and great for the expertise.


StarStarStarStarStar Always a great experience!  — 

Always a great experience!


StarStarStarStarStar Always enjoy your friendly and professional sta... — 

Always enjoy your friendly and professional staff.


StarStarStarStarStar Great office! — 

i always have a very pleasant experience at this office. All of the staff members are great and i love Dr. Alexandra Nelsen. She is very patient and explains everything to me in terms I can understand. Checking in and checking out is always quick and easy.


StarStarStarStarStar Excellent professionalism and friendly doctors ... — 

Excellent professionalism and friendly doctors and staff!


StarStarStarStarStar I have been coming to Dr MRS Nilsen for over 12... — 

I have been coming to Dr MRS Nilsen for over 12 years . Best doctor , best facility , modern equipment .


StarNo StarNo StarNo StarNo Star I came in for my regular eye exam. — 

I came in for my regular eye exam when leaving turned into a medical specialist appointment. instead of my $10.00 co pay it was $50.00 co pay which i was not expecting to pay. I will not be coming back never and will let my other friends know that come there as well. I have call Cigna to dispute the exam I hope you do not get paid as well. the desk staff tried to tell me i came in for a medical issue not I did not my exam is every year the same time for years. The desk staff was shown my vision card as well and when I started to look at glasses I was told by the staff i did not have insurance which was wrong. I will put it out there on social media as well how I was treated on Monday the 26th.


Reply

Thank you for taking the time to tell us about your experience. Our team continues to work diligently to remove as much confusion as possible with regards to the use of your medical and/or vision insurance. We apologize that this was not your experience. Thank you again for your feedback.

StarStarStarStarStar Nilsen Eye Care is truly an awesome place. Ever... — 

Nilsen Eye Care is truly an awesome place. Every single person is kind, attentive, and professional. I have referred many friends to this office. Thank you for providing excellent service.


StarStarStarStarStar My visit at the office was very good. The staff... — 

My visit at the office was very good. The staff is always so helpful and very pleasant.


StarStarStarStarStar Very kind and efficient staff at Nilsen. Always... — 

Very kind and efficient staff at Nilsen. Always very gracious!


StarStarStarStarStar I have loved this team since they were at the m... — 

I have loved this team since they were at the mall. Great people and now my co-worker loves them too!


StarStarStarStarStar Wonderful people  — 

Wonderful people, great experience, two of my children and I had appointments at the same time they were very understanding of how children are and very accommodating everyone was nice even with us being the last appointments of the day and it being late. Never had a bad experience here love them all.


StarStarStarStarStar I felt like royalty and not just a file number.... — 

I felt like royalty and not just a file number. Thank you ALL.


StarStarStarStarStar All of the staff are so friendly and helpful! E... — 

All of the staff are so friendly and helpful! Everything runs so smoothly!


StarStarStarStarStar Always feel appreciated from the front check in... — 

Always feel appreciated from the front check in, eye exam and glasses selection.


StarStarStarStarStar Great Customer Service! — 

I was warmly greeted when I entered the building. Dr. Perry took his time when examining my eyes so I did not feel rushed.


StarStarStarStarStar Highly recommend Nilsen Eye Care to everyone. E... — 

Highly recommend Nilsen Eye Care to everyone. Every single person there is fantastic and always very friendly.


StarStarStarStarStar Excellent in every way. Wouldn’t trust my eyes... — 

Excellent in every way. Wouldn’t trust my eyes to anyone else.


StarStarStarStarStar Had a wonderful experience yesterday. Dr. Stacy... — 

Had a wonderful experience yesterday. Dr. Stacy was great to work with and Candice was extremely pleasant and helpful. Also enjoyed working with Patti on pricing for new glasses! I have already recommended your practice to a friend.


StarStarStarStarStar Excellent professional service and "bedside" ma... — 

Excellent professional service and "bedside" manor by all.Well staffed and knowledgeable. Comfortable surroundings and modern equipment. Very organized and thorough exams.


StarStarStarStarStar Doctors and staff you can trust.  — 

Been with them for years. Staff is great. Very well organized and they care about their patients.


StarStarStarStarStar Nielsen eye Care is just a nice place. They see... — 

Nielsen eye Care is just a nice place. They seem to try care about their patients. It has the feel of a local small town place. They are thorough and thoughtful.


StarStarStarNo StarNo Star I was disappointed that i was not informed of a... — 

I was disappointed that i was not informed of a $25 "training fee" for contacts. Especially when i inquired about the exam co-pay and how much the difference would be opposed to the regular exam for glasses. It was for my daughter and I was even asked if this was her first time ever being fitted for contacts.


StarStarStarStarStar  — 

Excellent care and service from entire staff- very accommodating to client needs


StarStarStarStarStar Friendly and very thorough — 

Friendly and very thorough


StarStarStarStarStar Great place — 

Always on time which I love and everyone is always cheerful and nice.


StarStarStarStarStar Very professional, courteous, and thorough. Wou... — 

Very professional, courteous, and thorough. Would definitely recommend!


StarStarStarStarStar Originally called to see if they could squeeze ... — 

Originally called to see if they could squeeze me in for an eye infection.. never been a patient there but they were able to get me in within an hour! Then made an appointment for my regular eye exam. Great staff!!


StarStarStarStarStar Wonderful staff, love them!  — 

Wonderful staff, love them!


StarStarStarStarStar Enjoyed working with Dr. Perry, and Patti is an... — 

Enjoyed working with Dr. Perry, and Patti is an awesome Optician. She worked with my budget and insurance to find me prescription sunglasses that i could afford. Very professional staff!


StarStarStarStarStar  — 

Excellent care excellent service all excellent


StarStarStarStarStar Yearly Exam — 

I had a wonderful experience.


StarStarStarStarStar Great energy from everyone  — 

Great energy from everyone


StarStarStarStarStar The entire staff is so incredible!!! From the m... — 

The entire staff is so incredible!!! From the moment you make the appointment it becomes a pleasurable experience. Thanks for everything!!!


StarStarStarStarStar Felt like I was with family — 

Felt like I was with family


StarStarStarStarStar Dr. Eric Nilsen has taken care of me and my vis... — 

Dr. Eric Nilsen has taken care of me and my vision needs for a quarter century, and there are three basic reasons for this: honest and sincere care for the customer patient, great willingness to learn, listen, communicate and share, and a wonderful personality that rubs off to staff and customers alike.


StarStarStarStarStar Friendly, helpful optometrist who was genuinely... — 

Friendly, helpful optometrist who was genuinely interested in answering my questions. Staff even helped me get the best deal by comparing my insurance benefit to their in-house discount. An all-around great experience!


StarStarStarStarStar The atmosphere is always friendly and welcoming... — 

The atmosphere is always friendly and welcoming when I visit Nilsen Eye Care. I receive professional, as well as personal care, during my visits. I have full confidence in Dr. Perry and the staff of Nilsen Eye Care. I am fortunate to have the Nilsen team working for me in their ongoing efforts to keep my eye health 20/20.


StarStarStarStarStar Perfect! — 

Every aspect of my (first) visit was absolutely amazing! Each person I encountered was kind, patient and professional. Dr. Stacy was thorough and efficient. Thanks guys!


StarStarStarStarStar Fantastic folks friendly, accommodating and mak... — 

Fantastic folks friendly, accommodating and make use of on-line reminders and other communications. Supportive and for myself their location could not be more convenient.


StarStarStarStarStar  — 

This is an extremely well-run, efficient and talented staff of medical professionals. With the cleanliness of the offices and exam rooms and the knowledgeable, competent and friendly staff any visit to this practice is always a pleasure!


StarStarStarStarStar Always good to see everyone - they are so frien... — 

Always good to see everyone - they are so friendly, helpful and customer service is great. Patti was particularly patient with me yesterday as I tried to select a new frame for my much needed glasses. She was very helpful and took care of all my questions and needs.


StarStarStarStarStar Friendly and knowledgeable staff.  — 

Friendly and knowledgeable staff. Cheerful greeting, usually a short wait then a focused multi-step assessment, and a thorough exam (with explanations of procedures if you desire). Location is excellent for access. Facility is well lighted, fresh, clean, and open. Quality materials (frames) in a variety of styles and price. My wife and I go here. I recommend Nilsen Eye Care to my friends and associates.


StarStarStarStarStar Troy D. Holland. — 

Always a pleasant experience for your expert service and advice on annual eye exams. Keep up the good work for an optimal 2018 and good health for our future. Many thanks,Troy


StarNo StarNo StarNo StarNo Star Kept me waiting 45 mins — 

Appointment was at 3:00. I was asked to show up :15 early. Dr came in the room after 3:45. I know they are busy but seriously? 45 mins? 1 person in that time came in to say he would be there soon. I could have been looking at glasses. Nope just sat in a room. As well no one seemed to think that was out of the ordinary. When I mentioned it, I was asked if I was in a hurry.


StarStarStarStarStar Courteous, efficient, and helpful.. — 

They were so helpful and courteous, they saw me earlier than my appointment time since I got there about a half hour early. They move quickly and efficiently and I was out with new contacts ordered


StarStarStarStarStar Wonderful courteous effecient.  — 

Wonderful courteous efficient.


StarStarStarStarNo Star very professional and thorough — 

very professional and thorough


StarStarStarStarStar Very friendly, clean, and welcoming environment... — 

Very friendly, clean, and welcoming environment. Friendly and professional from the front desk staff to the assistant, doctor, and optician.


StarStarStarStarStar Everyone is always so warm and friendly in that... — 

Everyone is always so warm and friendly in that office. Helpful also


StarStarStarStarStar Great Experience Overall  — 

One of the best experiences I have had at a doctors office. Everyone was so nice and welcoming.


StarStarStarStarStar Everyone is very professional, helpful and frie... — 

Everyone is very professional, helpful and friendly.


StarStarStarStarStar Everyone was great as always — 

Everyone was great as always


StarStarStarStarStar Nice staff, the out of pocket was slightly high... — 

Nice staff, the out of pocket was slightly higher than I was quoted.


StarStarStarStarStar I see Alexandra Nilsen. She is very thorough an... — 

I see Alexandra Nilsen. She is very thorough and patient with the problems I have with my eyes.


StarStarStarStarStar Great customer service people there  — 

Great customer service people there


StarStarStarStarStar Highest recommendation — 

I've had to wear glasses or contacts for more than 40 years. I actually enjoying going to the eye doctor since I found Nilsen. Fabulous care of clients, from support staff to doctors.


StarStarStarStarStar very friendly and efficient — 

very friendly and efficient


StarStarStarStarStar Great service. The intake process is smooth and... — 

Great service. The intake process is smooth and personalized there wasn't a long wait. Helpful staff who provide honest feedback with frame selection process - but not pushy. Overall pleasant and efficient experience.


StarStarStarStarStar Excellent service from A– Z!  — 

Excellent service from A– Z!


StarStarStarStarStar always well cared for their — 

always well cared for their


StarStarStarStarStar Dr Alexandra Nilsen is amazing. Very thorough,... — 

Dr Alexandra Nilsen is amazing. Very thorough, caring, engaged, etc!


StarStarStarStarStar  — 

Loved Dr. Stacy. Very nice and very patience. He really made me feel like I was his priority. His assistant was awesome as well.


StarStarStarStarStar Awesome place! — 

Great service, friendly staff and the best prescription I've ever had! Awesome place!


StarStarStarStarStar My appointment went very well everyone there wa... — 

My appointment went very well everyone there was very attentive and quite pleasant and helpful I would recommend Nielsen eye care to everyone


StarStarStarStarStar Great Job!  — 

I was extremely happy with the service I received. Got my glasses while I was there! They rushed the prescription as I was going to be out of town (basic glasses). Everyone is extremely friendly and attentive.


StarStarStarStarStar  — 

was almost immediately taken to an exam room which was a surprise since the office was packed with people. nurse (?) was attentive and thorough. Dr Perry spent a lot of time checking out my issue.


StarStarStarStarStar Check-in procedure was excellent. — 

Check-in procedure was excellent. They use iPads pre filled with your info, so you only have to fill in the blanks. Very modern and up to date. Checkout was a little slower though.


StarStarStarStarStar Thank you for a great experience.  — 

Thank you for a great experience. The only fee I question is the $130.00 for the contact lens fitting. I've been wearing them for quite a long time and didn't understand the cost ...


StarStarStarStarStar Pleasant staff. Prompt, no waiting.  — 

Pleasant staff. Prompt, no waiting.


StarStarStarStarStar I could not be more pleased with the care I rec... — 

I could not be more pleased with the care I receive from Dr. Nilsen. The reception staff is welcoming and very efficient. The screening staff is very pleasant and good listeners who note your concern and/work patiently to accommodate any patient limitations. I have always had excellent eyeglass fittings and adjustments by a caring staff.


StarStarStarStarStar Nilsen Eye Care has delivered great service for... — 

Nilsen Eye Care has delivered great service for many years. Have referred my husband and a friend.


StarStarStarStarStar Great place  — 

Quick and thorough with all appointments. Friendly and always explains things.


StarStarStarStarStar Was not happy with my recent visit to another e... — 

Was not happy with my recent visit to another eye doctor and my contact lens prescription. When coming to Nielsen with my son, I was impressed with the thoroughness of the exam so I made an appointment for myself. They nailed my contact prescription and gave me a better analysis of my eye health than I have ever had anywhere else. Highly recommend.


StarStarStarStarStar No words to express how good this place is. Eve... — 

No words to express how good this place is. Everything about this place is beyond excellent. Thanks you for wonderful service.


StarStarStarStarStar Friendly staffI feel that I got a very thoroug... — 

Friendly staff I feel that I got a very thorough exam from Dr. Perry and all the others.


StarStarStarStarStar Awesome Customer Service — 

This was best eye doctors office ever. I used to cry EVERYTIME I went to eye doctor, however everyone here was very friendly and welcoming.


StarStarStarStarStar Excellent & friendly ser — 

Excellent & friendly service


StarStarStarStarStar I had a great experience. The people were extre... — 

I had a great experience. The people were extremely nice.


StarStarStarStarStar Fast and friendly service!  — 

Fast and friendly service! I was seen within 2 minutes of showing up to drop off my glasses for an adjustment.


StarStarStarStarNo Star professional eye services — 

Nilsen is the place to go for quality eye services.


StarStarStarStarStar Seriously, always the best experience with Nils... — 

Seriously, always the best experience with Nilsen eye care. Prompt, courteous, professional service. And they really care about your health! And did I mention thorough? Great selection of frames and personal service as well.


StarStarStarStarStar This is a model business from a customer viewpoint — 

EVERYONE from the moment that you enter the shop makes you feel welcome. EVERYONE is very efficient, helpful, and accommodating. Also, Dr. Nilsen isn't pushy with regards to treatments, equipment, etc. The appointments run on time, diagnosis is clearly explained, and options are laid out if need be. It's the way every business should be run from a customer perspective.


StarStarStarStarStar Everyone at Nilsen is friendly and helpful — 

Everyone, and I mean every person at Nilsen is friendly and helpful. If only every service company provided such consistent service the world would be a better place.


StarStarStarStarStar The quality of service was excellent. The staff... — 

The quality of service was excellent. The staff was very professional and friendly.


StarStarStarStarStar Awesome staff, very knowledgeable and eager to ... — 

Awesome staff, very knowledgeable and eager to assist


StarStarStarStarStar EXECELLENT care ! The staff was very friendly ... — 

EXECELLENT care ! The staff was very friendly and the Dr, was very kind and very knowlegable. So very glad I have chosen them for my eye care.


StarStarStarStarStar I enjoyed my first visit and will return again ... — 

I enjoyed my first visit and will return again when the time comes. Dr. Perry was an excellent doctor and took the time to listen to me. All the other assistants were excellent as well. Job well done!!! Thank you so much, see you next year.


StarStarStarStarStar The doctor and technician were very friendly an... — 

The doctor and technician were very friendly and helpful. They were very informative in answering my questions. The wait between the time with the technician and doctor was a little long, but people stopped in to check on me and GET me something to drink. Overall is was very pleasant.


StarStarStarStarStar Excellent service!!! Will recommend to everyone... — 

Excellent service!!! Will recommend to everyone I know. Thanks and happy holidays.


StarStarStarStarStar Everyone I interacted with was friendly, compet... — 

Everyone I interacted with was friendly, competent, thorough and detailed in their explanations. They also demonstrated active listening and it was clear they understood my comments and requests.


StarStarStarStarStar Satisfied Customer — 

I just love the entire staff for their professional and caring personalities. It's like visiting with family. Their patient care and service is excellent. I'm a 15 plus years customer with a long experience of this company's consistence in customer service and excellent eye health care.


StarStarStarStarStar Best experience start to finish — 

The entire staff was extremely friendly and helpful. This is by far the best experience at an eye doctor I’ve ever had!


StarStarStarStarStar I have been a patient of Dr. Eric Nilsen since ... — 

I have been a patient of Dr. Eric Nilsen since he started practicing in Chesterfield. I have always received the most complete and up-to-date exams available in a comfortable setting. His explanations are complete and understandable.His referrals are top notch.


StarStarStarStarStar Dr. Stacy is wonderful — 

Dr. Stacy is friendly and thorough. He and the staff provide great service. My husband and I have both had great experiences going to Nilsen the last two years since we moved into the area.


StarStarStarStarStar The staff is always friendly and pleasant. — 

The staff is always friendly and pleasant.


StarStarStarStarStar Love all of the Staff. Fun, fast and efficient.... — 

Love all of the Staff. Fun, fast and efficient. Charlie is always a bright spot! Patti was great, too.


StarStarStarStarStar Best eye doctor I have ever had. — 

The staff is very friendly and competent. I was seen promptly. Dr. A. Nilsen gave me a thorough exam. She is thoughtful and considerate and never appears rushed.


StarStarStarStarStar The folks at Nilsen Eye Care are the All-stars ... — 

The folks at Nilsen Eye Care are the All-stars of eye care in the Richmond area and Dr. Alexandra Nilsen is the MVP!!! Everyone working at this practice is very friendly, extremely efficient and highly competent. The best healthcare decision I made 5+ years ago after moving to this area was to choose Nilsen Eye Care for my vision needs.


StarStarStarStarStar With the way I've been taken care of by the ent... — 

With the way I've been taken care of by the entire staff, I wouldn't ever consider going anywhere else to have my eyes cared for.


StarStarStarStarStar Very friendly and awesome customer sevice. — 

Very friendly and awesome customer service.


StarStarStarStarStar all staff & doctors are tops in their fields. ... — 

all staff & doctors are tops in their fields.


StarStarStarStarStar A pleasure to be served by the courteous, promp... — 

A pleasure to be served by the courteous, prompt staff...I do recommend...


StarStarStarStarStar To me it was a one stop shop experience. Every... — 

To me it was a one stop shop experience. Everything went well and smooth


StarStarStarStarStar The team at Nilsen Eye Care has got it going on... — 

The team at Nilsen Eye Care has got it going on! Great care, friendly help... a great experience. I had FUN at the doctors.. how often can you say that!


Reply

Thanks so much! We love what we do and love taking care of people. We look forward to seeing you next time!

StarStarStarStarStar The staff is friendly and helpful.  — 

The staff is friendly and helpful.


StarStarStarStarStar I am very comfortable with your approach.  — 

I am very comfortable with your approach.


StarStarStarStarStar Pleased as usual — 

All was fine. I support your online presence.


StarStarStarStarStar Thorough, friendly, professional — 

Thorough, friendly, professional


StarStarStarStarStar Great practice — 

I always get great service at Nilsen. Practice is well-organized and efficient. People are all very nice. Last year they alerted me to a high blood pressure problem and recommended I visit my general practicioner. I did so and bp is now under control.


StarStarStarStarStar Excellent staff; very friendly and eff — 

Excellent staff; very friendly and efficient


StarStarStarStarStar Have been coming for years. Same courteous and... — 

Have been coming for years. Same courteous and professional service. Never had any problems with scheduling or outcomes. Even after moving 1 hour away, my wife and I we still rely on Nilsen's for our Eye Care.


StarStarStarStarStar Everyone was very friendly & professional! Ve... — 

Everyone was very friendly & professional! Very thorough and explained each step.


StarStarStarStarStar Great practice! — 

Very caring and friendly staff. Very helpful.


StarStarStarStarStar Dynamite Customer Service  — 

Great job, great team, I already recommend you to people I know, keep it up! Jerry


StarStarStarStarStar I highly recommend Nilsen Eye Care. Everyone is... — 

I highly recommend Nilsen Eye Care. Everyone is friendly, helpful, and professional.


StarStarStarStarStar Excellent service. Friendly and helpful staff — 

Excellent service. Friendly and helpful staff


StarStarStarStarStar Super friendly and helpful staff! — 

The staff was super friendly! And great at explaining everything they were doing. My mom has an eye condition and I had many questions, the doctor was very patient and answered all of my questions.


StarStarStarStarStar Everyone at Nilsen Eye Care is great. You are ... — 

Everyone at Nilsen Eye Care is great. You are greeted warmly from the moment you walk into the door and once you are signed in you are promptly taken back to begin you appointment. Everyone is helpful and Dr. Perry made sure I had all my questions answered.


StarStarStarStarStar Great care ,as always. Alfred, the optician, di... — 

Great care ,as always. Alfred, the optician, did a great job!!! Very professional yet personable. Dr. Eric is very thorough which I appreciate. No waiting time. Alicia at the front desk was very helpful. Sherri


StarStarStarStarStar great with kids — 

My husband and I use Nilsen Eye Care. We recently took our daughter and they were just fantastic with her. Highly recommend.


StarStarStarStarStar A wonderful experience!  — 

We were taken care of quickly. The staff and doctor were so friendly and thorough!


StarStarStarStarStar  — 

Everyone was very nice and I greatly appreciate not having to wait at anytime during my visit


StarStarStarStarStar I was VERY pleased with my first visit. The sta... — 

I was VERY pleased with my first visit. The staff & the doctor were so knowledgeable & pleasant. I haven't received my glasses yet, but I'm looking forward to it.


StarStarStarStarStar Exceptional experiences — 

I have had nothing less than exceptional experiences at Nilsen Eye Care over the last ten + years. The Doctors and staff are extremely professional and personable. It's a very nice facility with ample parking, and It's clear that they and invest the time and energy to select and train great people to work there. Top marks Nilsen Eye Care!


StarStarStarStarStar Very well organized, friendly staff, excellent ... — 

Very well organized, friendly staff, excellent care.


StarStarStarStarStar Very friendly and welcoming. Definitely recomm... — 

Very friendly and welcoming. Definitely recommend!


StarStarStarStarStar Nilsen Eye Care was amazing!! — 

From the moment I called Nilsen Eye Care I had a great experience and they were able to get me in for a new patient appointment extremely fast. The moment I walked in for my appointment the staff was friendly and the environment was amazing. Every person I came into contact was helpful, knowledgeable and patient.


StarStarStarStarStar  — 

I’m impressed how efficient the staff is and still remain friendly. I didn’t have to wait for anything and appreciate the respect for my time.


StarStarStarStarStar I needed a lens replaced. I walked in and was ... — 

I needed a lens replaced. I walked in and was completed in less than 30 minutes!


StarStarStarStarStar Exceptionally prompt and helpful. — 

Exceptionally prompt and helpful.


StarStarStarStarStar 👍 — 

By far the best experience I have had.


StarStarStarNo StarNo Star One of my pet peeves is being pushed or sold in... — 

One of my pet peeves is being pushed or sold into something when I expressed 0 interest in the service. I hate having to listen to someone talk when I'm disinterested in what they have to say. As an American, I have the freedom of choice, if I just want an eye exam, then administer the eye exam. I felt that every person I interacted with was pushing the "in-house" glasses service that Nilsen Eye Care offers. I felt as if obtaining my prescription to potentially fill elsewhere was comparable to a negotiation. The exam itself went fine, I could do without being asked 3 times by 3 different people to utilize the in-house glasses service. It made me feel as if I was in a car dealership dealing with haggling salesmen. Ease off the glasses services please.


StarStarStarStarStar Everyone is always so friendly, and welcoming. ... — 

Everyone is always so friendly, and welcoming. Thank you


StarStarStarStarStar Great experience and everyone is so friendly an... — 

Great experience and everyone is so friendly and helpful!


StarStarNo StarNo StarNo Star I didn't appreciate being lied to & mislead by ... — 

I didn't appreciate being lied to & mislead by the sales rep. I can't remember his name but it was a man. He was dishonest in his attempts to sell me additional features for my eyeglass lenses. Otherwise all the other staff were SUPER nice & helpful.


Reply

Thank you for taking the time to tell us about your experience. We will continue to train our staff how to appropriately educate our patients on their choice of options so that you may be better able to make an informed decision. We apologize that this was not your experience. Thank you again for your time and feedback.

StarStarStarStarStar  — 

My appointment started on time. There was no time wasted during the appointment when switching out staff. Received clear diagnosis, in layman’s terms.


StarStarStarStarStar Great service...professional staff...couldn’t b... — 

Great service...professional staff...couldn’t be happier with my experience here!


StarStarStarStarStar I love this practice! It feels like you are vi... — 

I love this practice! It feels like you are visiting old friends whenever you walk into the office. i always feel that I matter and that they are happy to see me!


StarStarStarStarStar none — 

Arrived early, taken care of immediately, shown to examining area immediately, and received prompt care.


StarStarStarStarStar I love this place. Everyone is friendly and pr... — 

I love this place. Everyone is friendly and professional. I personally recommend Alexandria Nilsen, but I'm sure the other Optometrists are just as great.


StarStarStarStarStar All staff have treated me very well when I have... — 

All staff have treated me very well when I have had my appointments!


StarStarStarStarStar Pleased with all aspects of my recent visit. — 

Pleased with all aspects of my recent visit.


StarStarStarStarStar I don't remember the name of the lady who waite... — 

I don't remember the name of the lady who waited on me but she caught an error on my prescription. The date was expired and she followed up the next day and found that the eye Dr. Office had given me an old prescription. If she hadn't checked the info carefully I would have had the wrong lenses and spent more money than I needed to. She was super!


StarStarStarStarStar Great team from the doctors to the front desk. — 

Great team from the doctors to the front desk.


StarStarStarStarStar Fast, efficient, friendly service.  — 

Everyone I encountered in the office was friendly and attentive. I recommend the practice to family, friends


StarStarStarStarStar Super friendly staff. Great Doc. The lady (Patt... — 

Super friendly staff. Great Doc. The lady (Patti) who helped me pick out frames was awesome.


StarStarStarStarStar I moved to Northern Virginia from Richmond two ... — 

I moved to Northern Virginia from Richmond two years ago, but travel back to Nilsen Eye Care each year because of their exceptional customer service and professionalism


StarStarStarStarStar Very professional in every aspect of care and i... — 

Very professional in every aspect of care and in handling payment


StarStarStarStarStar I’m always delighted and happy with the very pr... — 

I’m always delighted and happy with the very professional services that I received during my appointments.


StarStarStarStarStar We have been see Dr Nilsen for a very long time... — 

We have been see Dr Nilsen for a very long time. All the Dr there are very nice. They will take the time to sit and talk with you as long as needed.


StarStarStarStarStar Everyone was super nice and helpful ... — 

Everyone was super nice and helpful. Dr.Stacey took his time to answer my questions. I never felt rushed or unimportant. Alfred helped me pick out glasses. He provided honest feedback and made me feel confident in my choice of eyewear. I can’t wait to pick them up!


StarStarStarStarStar Love Dr. Eric.  — 

Love Dr. Eric. Everyone is so friendly. It is a very pleasant and inviting atmosphere there.


StarStarStarStarStar I have been seeing Dr. Nilsen for many years an... — 

I have been seeing Dr. Nilsen for many years and always have a wonderful experience at my annual appointment. He and his staff are professional, friendly, and knowledgeable.


StarStarStarStarStar Grace...was great and helpful...well done.Dr. ... — 

Grace...was great and helpful...well done. Dr. Perry....he gets me and listened to my needs and provided the best service possible. Patty....she was awesome and should be named the employee of the year. Thank you team Nilsen Eye Care for providing great service.


StarStarStarStarStar  — 

Excellent service as always. We love the support staff, and the Drs. The level of quality care and customer service set the bar really high. Clearly the best optometry office in the Richmond area.


StarStarStarStarStar Went into the office to make an appointment for... — 

Went into the office to make an appointment for an eye problem I was having and I've got to see the doctor immediately what a great experience that was!


StarStarStarStarStar Excellent staff, superb service. — 

Excellent staff, superb service.


StarStarStarStarStar Nilsen Eye Care-a friendly, professional business — 

Nilsen Eye Care is a friendly, professional business with engaging employees and doctor.


StarStarStarStarStar As always -thorough, informative and hospitable... — 

As always -thorough, informative and hospitable. Thank you.


StarStarStarStarStar The providers are very thorough and professiona... — 

The providers are very thorough and professional. I have never had to wait as they are ready for me upon my arrival. They don't rush and they provide opportunities for questions.


StarStarStarStarStar Thank you for your time, patience, and help.  — 

Thank you for your time, patience, and help.


StarStarStarStarStar  — 

I've always love my visit to Nilsen Eye Care. I tried to use contact lenses for the very first time. The young man was so patient with me. Although I was unsuccessful in using them. I appreciate his patience.


StarStarStarStarStar Top notch — 

I have been going here for several years. It is always a great experience. They have some great technology in place to keep you in the loop and everyone is very nice - everyone.


StarStarStarStarStar Dr. Perry is outstanding!  — 

Dr. Perry is outstanding! All staff in this office are amazing! I highly recommend them all to anyone looking for a great eye care place. Making appointments at convenient times is a breeze.


StarStarStarStarStar Always a great experience and Dr. Nielsen is a ... — 

Always a great experience and Dr. Nielsen is a great.


StarStarStarStarStar The staff here are so friendly and inviting, it... — 

The staff here are so friendly and inviting, it was like walking into a family members house. We were greeted with a big smile and all of the staff throughout were thoughtful and helpful. My daughter was fitted for contacts and the staff had a lot of patience with her and helped her to get her contacts in and to fell comfortable. We did not even wait before being taken to the back, and our files were so simple to fill in on the pad.


StarStarStarStarStar From my first phone call to schedule an appoint... — 

From my first phone call to schedule an appointment to the time we checked out--everyone was friendly, professional and genuinely cared about my children. The staff fully engaged my children and their appointments went smoothly. Highly recommend Nilsen Eye Center


StarStarStarStarStar Excellent Staff! — 

My first experience with an eye doctor was great! Quick, friendly, and painless exam. The front desk was really understanding of my not-so-punctual arrival. Everyone was awesome! *Especially Katie* who was so helpful and perfectly patient with me and my rediculous indecisiveness. Thanks guys! You're awesome!


StarStarStarStarStar Friendly staff, good value — 

Everyone there was so friendly that it was hard not to tell my wife to immediately schedule an appointment. Given I generally see the optometrist yearly, it's hard to imagine someone taking such care to connect and just be fun and lighthearted about the experience but everyone was amazing. Not only, but the costs for a years worth of contacts was the lowest I've ever encountered. I tried shopping around and they win, hands down. I will definitely be back and am glad my family has found a service we can be proud of here in Richmond.


StarStarStarStarStar Love Dr. PERRY and fully trust him with my visi... — 

Love Dr. PERRY and fully trust him with my vision Nurses are great also


StarStarStarStarStar  — 

I felt welcome from the moment I walked in the door! The staff is very friendly and knowledgeable. I am very happy to have found Nilsen Eye Care.


StarStarStarStarStar 5 Stars  — 

It was my first visit with Nilsen Eye Care and I had a great experience. I felt very welcome and everyone I encountered was very friendly and helpful. Would highly recommend to anyone looking for a new eye care provider.


StarStarStarStarStar Great place, wonderful staff. Great location to... — 

Great place, wonderful staff. Great location too.


StarStarStarStarStar Very Pleased with the Entire Experience — 

I was very pleased with the expertise and professionalism of Dr. Stacy and the staff. They are all top-notch.


StarStarStarStarStar Great service! We got all 4 of us checked:) we... — 

Great service! We got all 4 of us checked:) we thank you! Sending my Mom in to get her check up!


StarStarStarStarStar Nilsen Eye Care is an outstanding practice.  — 

Nilsen Eye Care is an outstanding practice. The staff is efficient and knowledgeable yet caring and thorough. Dr. A. Nilsen is the best eye doctor I've ever had! She is never in a rush, never too busy to fully explain or answer questions. Plus, she's just a happy and friendly person! Also, there is never any push to get new glasses!!


StarStarStarStarStar I am always greeted with a smile when I come in... — 

I am always greeted with a smile when I come in. I didn't even have a chance to sit down before I was called to come back for my check up! The staff and especially Dr. Nilsen were attentive and welcoming. She took the time to show me the pictures of my eyes currently and how they compared with the picture taken a year ago, and even 13 years ago! I trust her completely, and value her wisdom! Highly recommended!


StarStarStarStarStar The online presence is fine. The prices are hig... — 

The online presence is fine. The prices are high.


StarStarStarStarStar Dr Nilsen office is very caring and thorough Op... — 

Dr Nilsen office is very caring and thorough Optician. He treats EVERY patient with the same care and concern. You will be greeted quickly and efficiently then you receive a thorough eye exam.


StarStarStarStarStar Everyone was kind, caring and patient. They to... — 

Everyone was kind, caring and patient. They took the time to explain things and were very thorough. Highly recommend!


StarStarStarStarStar Friendly, professional environment.  — 

Friendly, professional environment.


StarStarStarStarStar Great Experience — 

What a great experience. Everyone was friendly, professional, and explained what they were doing related to my eyes, how my physical health was important to my eye health, assisted me in picking out my first non drug store glasses.


StarStarStarStarStar One of the most pleasant experiences of your da... — 

One of the most pleasant experiences of your day! Professional and very friendly staff!


StarStarStarStarStar Wonderful experience at Nilsen Eye Care. — 

Wonderful experience at Nilsen Eye Care. The staff was so kind and caring with my son during his first eye exam.


StarStarStarStarStar Great office!! — 

Everyone is so nice and helpful!! Always look forward to my appointments!!


StarStarStarStarStar Best eye care office I've ever been to! — 

I was immediately greeted upon arrival and confirmed info. The technician was waiting for me when I finished at the front desk. Everyone was pleasant, efficient and prompt in handling their jobs. Dr. Perry is great! When he finished with the exam, they had already scheduled me a 1 year follow up on an appointment card and I was on my way! Super doctor and staff!


StarStarStarStarStar Everyone is very friendly and helpful. They ta... — 

Everyone is very friendly and helpful. They take their time and explain everything they are doing.


StarStarStarStarStar  — 

Everyone is professional, yet very friendly and courteous. Things happen on time.


StarStarStarStarStar Great experience, great staff and excellent cus... — 

Great experience, great staff and excellent customer service!


StarStarStarStarStar Everyone was so nice and helpful. They all seem... — 

Everyone was so nice and helpful. They all seemed to really be enjoying their jobs. The doc was so informative and easygoing. I can't say enough good things about them.


StarStarStarStarStar Everyone was very pleasant and professional--an... — 

Everyone was very pleasant and professional--and timely!


StarStarStarStarStar My family and I found everyone to be informed, ... — 

My family and I found everyone to be informed, very friendly and extremely helpful!


StarStarStarStarStar Very well-run office. Plenty of helpful staff. ... — 

Very well-run office. Plenty of helpful staff. Everyone I spoke with knew their job and performed well. Ease of making appointment excellent, able to change or review on my phone.


StarStarStarStarStar Very timely and efficient — 

Very timely and efficient


StarStarStarStarStar Great visit — 

The whole office were very professional and friendly. I was very impressed with the Dr. and all the people who helped me.


StarStarStarStarStar Nilsen Eye Care is a wonderful eye care center.... — 

Nilsen Eye Care is a wonderful eye care center. My children started here and now that they are grown, they continue seeing Dr. Alexandra Nilsen. Always a caring and knowledgeable professional.


StarStarStarStarStar Everyone is prompt, professional and courteous... — 

Everyone is prompt, professional and courteous. Will definitely remain a loyal customer.


StarStarStarStarStar  — 

Excellent service... When trying to learn how to put in contacts, Matthew was patient and attentive to my nee