Reviews

Dr Tony very warm, professional and caring!

Nov 9, 2019

Dr. Eric, and all staff members listen and answer questions from the time of entry into the office until making final payment and leaving with the next appointment in hand...professional and caring treatment is the norm...thoroughly qualified and connected with other doctors who may be needed as referrals, and all have positive and supportive attitudes. The office team works smoothly and efficiently with patients and each other. I've been a patient here for a long time, and highly recommend the doctors and staff to anyone at any age for eye care needs and services.

Nov 8, 2019

Very professional, knowledgeable

Nov 7, 2019

I love this office, all of the employees are knowledgeable, friendly and most of all appreciative of your business. They make you their priority and do not rush the process, from check in to check out. I received an eye exam, retinal scan, was fitted and picked out frames for my new glasses in one visit. I have referred all of my family and friends to Nilsen Eye Care and will continue to do so.

Nov 4, 2019

Dr. Perry is thorough & really listens.

Nov 4, 2019

It was ok, Doctor and assistant were good. The front staff seemed to spend more time laughing and talking than taking care of client . The optician (blonde lady) that came to my room to show me glasses seemed annoyed that I said I had an event to get to and would come back another day and purchase eyes after my husband had his exam (which is currently not scheduled) When making the appointment over the phone I also stated I would be in a rush for time and would come back.. I understand she would not know this but when telling her this she seemed irritated. She also stated I needed reading glasses and made a somewhat big deal about really needing them when the physician stated my eyes are fine with drug store readers at +150. As an optician myself from years back, I can read my prescription. My experience was overall ok but the ending with this staff member was a bit odd. Would I make an appointment for my husband and we come back together to get glasses, yes probably.

Nov 4, 2019

Thank you for being so kind and passionate about your work.

Nov 1, 2019

Great service, but every time my wife and I get fitted for contacts they are"on back order." Have been waiting 10 days for this one with no ETA. Fantastic staff, just takes too long to get contacts

Oct 28, 2019

Great and friendly people

Oct 26, 2019

Every aspect of my annual eye exam was handled efficiently, professionally, and in a very friendly manner.

Oct 26, 2019

Dr. Nilsen and his staff are always excellent. If you don’t have an “eye guy” make sure you visit them soon.

Oct 24, 2019

Very kind, thorough, and professional. I left feeling well cared for.

Oct 24, 2019

From the minute you walk through the door, you get 5 star service. Every employee from the receptionist to the doctor provides exceptional service. I hate going to all doctor appointments but this place does it the way it should be done. They are professional, courteous, knowledgeable and on their A-game. They are very well managed and it flows from the top down. I unhesitatingly recommend them, knowing you will have a pleasant experience.

Oct 23, 2019

Everyone was extremely helpful and I was able to be seen the next day after my glasses were broken.

Oct 21, 2019

I was particularly pleased with how both the medical assistant and the doctor explained the purpose of different tests, my results, and how my eyes have changed since my last prescription. All of my questions were answered and I left feeling confident about the plan for my eye health.

Oct 20, 2019

Friendly, knowledgeable staff.

Oct 20, 2019

Always enjoy seeing Dr Eric Nielson very friendly and professional environment

Oct 19, 2019

Every member of my family goes here.

Oct 18, 2019

everyone is always so nice and friendly.

Oct 18, 2019

Great service and wonderful staff!

Oct 14, 2019

I was blown away by the entire staffs friendly, prompt, and courteous service throughout the entire appointment. Everyone was very knowledgeable answering all of my questions quickly while explaining it in a way I could easily understand.

Oct 13, 2019

I have been going to Dr Nilsen for 20+ years. He is the best.

Oct 13, 2019

The eye exam experience was good. A lot of had offs for office efficiency. I would come back for eye exam. I was amazed by the pricing. Way too expensive. I would not buy glasses from them. Since the price was so high I lost trust in the sales people. I would recommend to friends not to consider them for purchasing glasses. Also the selection of frames was poor.

Oct 12, 2019

I called for an emergency appt mid-morning and my situation was addressed immediately with a noon appt the same day.

Oct 10, 2019

Friendly and makes you feel like part of their family

Oct 10, 2019

Very friendly staff, and thorough eye exams!

Oct 10, 2019

I have always received excellent and professional care from the receptionists to any of the doctors. I feel confident in the treatment and advice given by them.

Oct 8, 2019

Professional, friendly staff.

Oct 8, 2019

We recommend them to all our friends. They are simply the best.

Oct 7, 2019

Doctor Nielsen is wonderful very thorough professional and a little funny too. The only doctor I look forward to visiting. His staff is great too

Oct 7, 2019

I’ve been seeing Alexandra Nilsen for years, and I have never been so confident in my eye doctor. I always feel like everyone in the office takes the time to listen to me and help me with any questions or prescriptions. I have had amazing help picking out frames. The lenses in my frames are phenomenal. Every time I walk in the office I have a great conversation. I truly don’t mind going in for an eye doctor appointment because not only is everyone nice, but everyone is so knowledgeable in the eye industry.

Oct 5, 2019

Everyone always friendly and professional.

Oct 4, 2019

I am 27 now and have been seeing the Nilsen's since I was 9 years old. They have treated my entire family like one of their own through out the years. I had been to a few other optometrists in between visits and always felt like they came up short and I end up coming back to the Nilsens to get my prescription done the RIGHT WAY. Their staff is professional and kind and always pay attention to detail. It can be hard to find medical professionals that you can trust when there are so many out there to choose from. Nilsen Eyecare is the only place I have felt comfortable and confident in over the years.

Oct 4, 2019

I have recommended your practice to many friends

Oct 3, 2019

Great service. Transparent and friendly. As a new customer, I was very impressed. Thank you.

Oct 2, 2019

Very good experience, everyone very kind, and efficient.

Sep 30, 2019

Dr. Perry is wonderful. Friendly and professional. A great eye doctor. The support staff goes out of their way to be helpful.

Sep 29, 2019

I was treated like family from the time I walked in the door until I left. Dr. Nielsen and staff are the best. I would recommend Dr Nielsen practice to everyone looking for a good eye doctor. Very patient and professional. Largest supply of stylists eyeglasses to choice from. The best experience I’ve ever had.

Sep 29, 2019

From the front desk through all testing, and Dr. Alexander Nilsen’s perfect bedside manner, I couldn’t have a more perfect experience.

Sep 29, 2019

I love my visits with Dr Alexandra. I've been going to optometrists for decades and she's honestly the first one that I feel really listens and gives advice on eye care. She cares about her patients which can be a hard thing to find.

Sep 28, 2019

Everyone is so friendly and I never have to wait!! I feel like I get the best exam every time I go. All questions get answered and they do not rush you through.

Sep 27, 2019

My appointment with the optician was very informative . Great selection of eyewear! Staff was very friendly, helpful and efficient.

Sep 27, 2019

The experience was very good. All of them were very helpful and concerned. It was a pleasant and memorable experience. This brought hope in my life.

Sep 25, 2019

The entire staff is caring and focused on the patient.

Sep 21, 2019

Every staff member / doctor was professional, pleasant and helpful.

Sep 21, 2019

Friendly accommodating staff that was professional and efficient. I plan to come back yearly.

Sep 20, 2019

Amazing service and found me lots of discounts since I no longer have vision insurance.

Sep 18, 2019

The staff and Dr. Stacy are always kind and respectful.

Sep 18, 2019

Professional, clean, quick and low pressure.

Sep 18, 2019

Very helpful and very nice staff

Sep 14, 2019

The staff could not have been any friendlier, more efficient, kind and knowledgeable. I arrived early and they were ready for me early.

Sep 13, 2019

The customer service here is amazing. From the moment you walk in the door until you leave you feel very welcome and cared for. In 2019 it is hard to find customer service of this level anymore. I will continue to be a customer here and share with friends and family as long as I live in the Richmond area.

Sep 12, 2019

Excellent service. A very caring and pleasant staff. They take excellent care of their patients!

Sep 9, 2019

Everyone I came in contact with at the office was very friendly and helpful.

Sep 7, 2019

Outstanding service. Dr.Nilsen is excellent. She explains your condition in detail. I have complete confidence in her.

Sep 7, 2019

This is the best well run, most efficient, and friendly office I have ever been in. Excellent service and an appreciation for your business. They are very busy but they do not rush their time with you. The staff is very well trained in their duties which also adds to their efficiency overall.

Sep 5, 2019

Nice and professional staff

Sep 5, 2019

Dr. Nilsen and his team are friendly, supportive, professional and just on-point.

Sep 5, 2019

Wonderful, friendly service. Always feel at home and welcomed in to the office. The service is always quick and easy. The attendants and doctors are friendly and very cordial with all their patients! Love these "eyes peeps" ! :)

Sep 3, 2019

Dr. Nilsen and associates are always professional and kind. Everyone is willing to listen and spend time with you. I have never been disappointed.

Aug 30, 2019

Nilsen Eye Care consistently provides comprehensive care services, all while being compassionate, friendly, and warm. Appointments with this practice are never a "chore", and I always feel like a valued partner when I'm there (not just another patient to move through the assembly line). Dr. Alexandra Nilsen has provided excellent care and counseling to me for years now, and I can't imagine going to anyone else. Highly recommend this practice for your entire family. In fact, I've referred several people here, and everyone provides consistent positive feedback.

Aug 29, 2019

Most excellent and friendly group of people!

Aug 29, 2019

I've been going to Nilsen eye care since Dr. Eric opened his doors about a decade ago. I would not dream of going anywhere else. He is so knowledgeable, So professional, so thorough and so very positive. The entire office is such a joy to interact with.

Aug 29, 2019

On time and very friendly. Very willing to listen to my questions

Aug 28, 2019

The optometrist made a personal phone call to me to tell me the results of my eye scan at Virginia eye Institute and gave me her recommendations. It was service above and beyond the call of duty and I think her for it.

Aug 24, 2019

Patient for about 18 years now. Dr. Nilsen and his staff are top-notch. They are always professional, personable and their expertise is above reproach. Our whole family has been very happy with this practice for many years. Highly recommended!

Aug 23, 2019

Would be happier with 60 minutes or less with total appointment. Over an hour for a regular yearly exam is too long.

Aug 23, 2019

Everyone was very nice and helpful lots of people working so no waiting gave me more Options Then other eye doctors so it was a real good experience

Aug 23, 2019

Always smiling faces. So nice to see a business that takes care of their employee's as well as their customers. Outstanding practice.

Aug 22, 2019

Denise, the optical tech, was amazing. She was a very patient teacher. While I was unable to be successful with contact insertion and removal ,she was very supportive in all my attempts to learn contact wear.

Aug 21, 2019

nice referral from my Wife ! I need my report on my eyeball exam... Thanks

Aug 21, 2019

Long-time customer. Dr Alexandra Nilsen is the best! Great practice, great service all-around.

Aug 17, 2019

I have been going here for almost 8 years. Nilsen eye care offers a very clean and modern office space. I have always been seen promptly. Their doctors are very caring and take time to answer questions.

Aug 17, 2019

I have had nothing but positive visits. Everyone is friendly and quick to get you checked in and through the entire visit.

Aug 15, 2019

The people at Nilsen Eye Care are always so welcoming, professional, and helpful in every aspect of my visit. Checking in is pleasant, Dr. Perry is always great to talk to and he is very thorough, then checking out is great as they always double check my insurance and ask how I prefer to use my benefits, figuring out how best to benefit me! I wear both contacts and glasses, so I have to plan well and they help me every step of the way.

Aug 12, 2019

Every staff member in this office is so pleasant and professional. I was taken back immediately. The tech and Dr. A Nilsen took time to explain each step and why/what was being done. Highly recommend!

Aug 10, 2019

The doctors and staff are AMAZING at Nilsen eye care! They know you by name when you walk in the door, never rush when you have questions, and provide personal one on one care. Have been recommending them to associates, friends, and family for years.

Aug 10, 2019

Dr Perry and the staff were very professional & took excellent care of me. I will recommend this practice to anyone who wants great service care.

Aug 9, 2019

Nilsen Eye Care - professional, friendly and focused on the customer! I appreciate the level of service at Nilsen’s at every point. They make it easy to stay a customer.

Aug 9, 2019

Very professional practice. Competitive prices.

Aug 9, 2019

I had excellent and professional service!

Aug 8, 2019

Nilsen Eye Care is the only place I will go for all of my eye care needs. I have been going there for many years and even though I am over an hour away I will continue to do so as Dr. Alexandra and her staff are the best.

Aug 7, 2019

Service is always Outstanding

Aug 5, 2019

I have recommended multiple people.

Aug 2, 2019

Good service and friendly employees

Aug 2, 2019

Very professional and pleasant experience at all times. The staff is great and the service is top notch.

Aug 2, 2019

Cara was great to aid us in selecting new glasses. No pressure, great advise. Took all the time we needed. Very happy with results.

Aug 1, 2019

I have never had an eye exam at my age of 52! WOW! I am so glad that I chose this practice. Everyone was so nice and professional. I felt very comfortable and informed. Michele was especially so nice and reassuring, and I can not say enough about Jennifer in the eyeglass department. She made my nerves settle right on down and was absolutely THE best in helping me pick out my glasses. I would recommend this practice to everyone! Keep up the great work guys and you all will continue to go far!!! Thank you all so much!!! TJ Day

Jul 30, 2019

I have been going to Nilsen Eye Care since I was 16 and always feel welcome coming back. The staff is very helpful and they always address your concerns.

Jul 30, 2019

This was my first visit and my experience was wonderful. The office staff, techs, and the provider made me feel welcomed and they were very professional.

Jul 27, 2019

Everyone here is so friendly and professional! Dr. Nilsen takes an interest in his patient's lives and even if he sees them once a year, he still remembers and is eager to chat. Alfred helped me pick out a new pair of glasses and gave great, honest feedback about each pair and how they looked. I know a lot of people have anxiety going to see an optometrist, but I always look forward to my appointments here.

Jul 26, 2019

Nilsen Eye care is the best at what they do. The doctors are knowledgeable, friendly and explain everything plainly. I always look forward to every visit!

Jul 23, 2019

Truly the best! I trust my eye sight to These eye doctors.

Jul 22, 2019

Amazing care and service

Jul 21, 2019

I selected 7 because I was kind of talked into one of the services that was the most expensive. I have not recieved my glasses yet, I will check that feature to see if it makes any difference during the 30 day review.

Jul 19, 2019

skilled, professional, friendly staff - from the time of entering the office until leaving the office...good communication regarding diagnosis and treatment options by doctor and excellent services at reasonable pricing every time I've been there for many years!

Jul 19, 2019

Dr Eric Nilsen is the best.......

Jul 18, 2019

I have been a patient with Nilsen Eye Care for 8 years. I am moving away, and would certainly continue with them otherwise. The service is excellent. Thank you.

Jul 18, 2019

The staff and physicians are fantastic they took the time to listen an were understanding to my specific needs

Jul 15, 2019

I have some very complex interacting eye conditions. Dr. Nilsen and his staff have been very helpful in sorting out what was necessary to help to achieve the best possible vision with these problems. I know I'm a tough patient, and Dr. Nilsen has taken extra time to listen to me with excellent "bedside" manner. It has been much appreciated. T.O.

Jul 15, 2019

Doc Perry is awesome, caring, and knows the patient's needs as always, thanks for curing me doc so I could enjoy the ELO concert. Denise is one of a kind and knows her stuff, shes fun to talk with and great to work with, thanks for caring. Let's not forget about the girls up front, A++++ across the board and girls please don't forget to check out who ELO is. Tell Patti that I missed her all last week.

Jul 14, 2019

Everyone very helpful, professional.

Jul 12, 2019

Dr. Perry and staff always very professional and courteous.

Jul 10, 2019

I was very impressed with my first appointment at Nilsen Eye Care. Office staff was friendly and efficient. The office was very well organized and I never waiting more than a few minutes. The staff member who performed several eye tests before the ophthalmologist saw me was excellent. I wish I could remember her name. She was friendly and obviously skilled at her job. Highly satisfied with my whole experience.

Jul 5, 2019

Always welcoming and professional.

Jul 5, 2019

Y'all are really good! Everything was very friendly and professional.

Jul 4, 2019

Excellent staff! Very patient! Doctor is very thorough and has her full attention on me! Great place!

Jun 28, 2019

Very professional and pleasant atmosphere!

Jun 27, 2019

Very convenient, easy access and great communication tool.

Jun 27, 2019

Excellent Eye Doctors and a very nice staff .

Jun 22, 2019

Always excellent - meaning welcoming, personable, efficient, and skilled

Jun 22, 2019

Everyone was very nice and professional. Everyone I came in contact with greated you with smiles on their faces.

Jun 22, 2019

Great Service and Friendly People

Jun 21, 2019

I am fortunate to not only be a patient, but an employee at Nilsen Eye Care! The love and care you feel when you come into our office, comes from the love and care that the employees feel for each other!! Our practice is exactly as it appears, we are an office full of exceptional doctors and staff! It is a blessing to spend my day there with these kind people and lovely patients.

Jun 21, 2019

As always, knowledgeable staff that exudes customer service.

Jun 20, 2019

The Nilsen Eye Care is the best ever. Have been going there for years. Dr. Alexandra Nilsen is the most professional caring Dr. I have ever met. She takes lots of time and explains everything to you so that you can understand. I would not consider going to anyone else. All of the technicians are expert, friendly and very professional..

Jun 20, 2019

Extremely competent, organized, professional and impressive!

Jun 19, 2019

Dr. Stacey was excellent he explained everything in detail. Grace was also wonderful she was very kind and caring. A hard worker your office should be proud to have her....

Jun 17, 2019

Everyone is always super nice and goes above And beyond to make sure you are taken care of.

Jun 17, 2019

Michelle, Dr. Stacie and the staff were extremely accommodating, knowledgeable and customer-focused. The appointment started on time and everything from that point on went like clockwork! Great experience.

Jun 13, 2019

Friendly and thorough staff. Great customer service

Jun 13, 2019

Walking in to my first time at Nilsen after a friend recommending it to me, I felt welcomed by a friendly and open staff. After signing in, I was taken back to my appointment quickly. My optometrist was very friendly and knowledgeable. Even deciding on lenses was a pleasure, and the sales staff were informed and ready to help to personalize my eyeglass selections. Thanks, friends!

Jun 10, 2019

On time, friendly and professional! Thank you.for saving my eye!!!

Jun 8, 2019

Dr Alexandra Nilsen is wonderful - friendly, knowledgeable, and more than willing (translation: Very patient!) to spend time helping me to find contact lenses that work with my difficult prescription. Thank you!

Jun 7, 2019

It is a very pleasurable experience to go to my eye doctor. The staff is friendly and there is not a long wait for any part of the exam process. I was checked in immediately, the technician took me back pretty quickly, and the doctor came in within 5 minutes. This is a busy office but you feel like you are the only one that matters. The staff is knowledgeable about the health of the eye and explain things on a level that I can understand. The optical was super attentive and helped me pick out the perfect pair of glasses for my face.

Jun 3, 2019

Every member of the staff here is friendly and helpful. They go out of their way to make your experience as pleasant as possible. I recommend to anyone looking for a new eye care provider!

Jun 3, 2019

I have been going to your eye clinic for years and cannot say enough good things about the doctors and staff. You are all extremely kind efficient and take time to make sure I feel comfortable and satisfied with with your treatment. My glasses are always exactly as I wanted and the fit is great. I am extremely satisfied and would never think about going elsewhere. Dr. Stacy was very kind and put me at ease and took time with me when I had 2 emergencies.

May 31, 2019

Friendly staff that’s was able to fit us in that day.

May 28, 2019

I have been a client of Nilsen Eyecare for approximately 8 years and I am most impressed by their professionalism.

May 27, 2019

Very friendly and professional!

May 23, 2019

Very professional, courteous and could explain medical terms in a way that I could understand.

May 23, 2019

My experience was very positive. Everyone was knowledgeable and very friendly,

May 22, 2019

Once again everyone was amazing to work with. Top notch customer service. I look forward to visiting every year. Thanks Dr. Neilsen.

May 20, 2019

I love Dr Perry he is the best and very professional!! The whole staff is honestly!!! Keep up the good work guys!!!!!!!

May 20, 2019

Fast and friendly service

May 20, 2019

The assistant was very personable and capable in her job. The doctor was also personable and professional. I felt that I was in good hands.

May 18, 2019

The service and examination were very professional

May 18, 2019

From the moment you enter Nilsen Eye Care until you leave everyone is so courteous & caring! I have seen both Drs Eric & Alexandra Nilsen over many years & they are outstanding in every way! I left VA in 2008 but still return every year for my eye exam as I trust them completely with my overall vision! They have a great optical shop with every brand of eye wear including designers. This is a 5 star establishment in every way⭐️⭐️⭐️⭐️⭐️

May 18, 2019

Wait time was very short and service was excellent.

May 17, 2019

Timely exam. Professional staff

May 17, 2019

Great attention to detail and service. Very friendly and professional

May 17, 2019

Great service. They really make you feel like you are they most important person for your appointment. This is from the time you walk through the door until you check out.

May 16, 2019

Nilsen Eye Care was able to fit me in for an exam the same day, the staff was extremely nice and professional and answered all my questions thoroughly. Dr. Nilsen was thorough with my eye examination and took the time to address my concerns without rushing. I would highly recommend Dr. Nilsen's office for any eye care needs. I cannot say enough about the friendliness of the staff and Dr. Nilsen himself.

May 13, 2019

Everyone is always so friendly try take you right back.

May 13, 2019

Everyone was helpful and answering any question respectfully

May 12, 2019

Nilsen Eye Care is a friendly, professional and well run operation. Their conveniently located building is clean and orderly, while great care is always taken to minimize wait times and deliver efficient, knowledgeable and competent services. This applies not only to the doctors, but to the entire staff (including both their administrative folks and technicians. Many medical doctors could learn a great deal from Nilsen Eye Care about the right way to run a practice.

May 11, 2019

The entire staff in this office is extremely friendly. Quality care provided, in-depth explanations and recommendations always given. It is always a pleasant experience which keeps me coming back.

May 9, 2019

Very customer friendly atmosphere in every stage of treatment backed up by superb professional care. My wife and I have been patients of Dr. Erick Nilsen and his wife for well over a decade and we could not be more satisfied with the care we have received.

May 9, 2019

Staff was Friendly, courteous, knowledgeable, and professional... Only came for eye exam and ended up purchasing a pair of eyeglasses due to their outstanding service...

May 9, 2019

Excellent service. Answered all questions.exam through. No complaints here.

May 4, 2019

Had a great experience. It was an emergency visit with a doctor i never had before and she was fantastic. Thorough exam and explanation of issue. I was completely comfortable and confidence in her. Would highly recommend!

May 4, 2019

Your entire office staff work to make your patients comfortable and relaxed. I’ve never met anyone who has been anything except exceptional. I always feel like you take as much time as you need to. I never feel rushed.

May 3, 2019

I've been going to Nilsen for close to twenty years, and they've always provided top notch eye care as well as quality glasses for my family and I.

Apr 29, 2019

Everything was great. Only issue was our request to have my contacts sent to your office because of our vacation plans, but they were requested to be sent to our house. Luckily they arrived prior to our being gone.

Apr 26, 2019

Absolutely no wait time. Before completion of signing in a associate was waiting to escort me to a room and begin the prelimnary eye exam procedures. The doctor was notified and within minutes arrived to complete the exam. Each of the team members & doctor were pleasant and professional. Kudos to the staff and doctor for an excellent experience!

Apr 26, 2019

It' was a pleasure! They always make me feel relaxed.

Apr 26, 2019

I've been using Nilsen Eye Care for over 15 years. They have always been fantastic, personable, and professional. I highly recommend the practice and all of the Doctors there.

Apr 25, 2019

I love this place and everyone there is awesome.

Apr 25, 2019

The staff at Nilsen Eye Care are very courteous and professional, as well as pleasant to deal with. Dr. Nilsen is a sincere and caring professional. Charley was not there during visit, but she is always a joy to see. Alicia was quite pleasant as well. Plus you get top notch care. It's a win win going to Nilsen Eye Care!

Apr 24, 2019

Staff was friendly, thoughtful and timely

Apr 22, 2019

Always professional but also kind and thorough. Thank you!

Apr 22, 2019

My husband and I both see Dr. Perry and love his mannerisms. He is an excellent doctor! The staff is very friendly and I never have to wait. Before I can get checked in someone is there waiting for me to go back to start the examination.

Apr 17, 2019

I love Nilsen - we switched from Virginia Eye and it was the absolute best decision ever. We get amazing service and the people are wonderful to work with - I highly recommend them.

Apr 17, 2019

No waiting time. My doctor is very helpful and patient. The optician was also right there ready to help with lens and frame selection! Lots of frames to choose from.

Apr 13, 2019

I wish I had found this place years ago.Everyone was so friendly courteous and very professional .

Apr 12, 2019

Everyone was very helpful and pleasant. They even replaced the nose pads on my glasses. I didn't realize how loose they were until I had the new ones. The doctor did a good job of explaining everything and answering questions.

Apr 12, 2019

Nicest group of people!!! So friendly...

Apr 12, 2019

This is a first-class practice with caring staff and excellent customer service

Apr 11, 2019

Dr. Eric Nielsen has been very supported of me and my family's eye needs for 20 years.

Apr 8, 2019

Always treated very well when I visit. Staff is helpful and friendly.

Apr 8, 2019

Very friendly and profession.

Apr 8, 2019

Did not care for the man that helped with my glasses. He was very condescending and rude. Everyone else there is so nice.

Apr 7, 2019

The staff is very friendly and helpful. The technicians and doctors are also helpful and attentive.

Apr 6, 2019

Very timely and they take excellent care of my eyes. Have been a patient there for years.

Apr 6, 2019

They are the best! Most caring, most accomodating staff. Love this practice! Been with them many years

Apr 5, 2019

2nd visit each time I was highly satisfied eye exam and glasses what a fine business

Apr 4, 2019

Very professional. Excellent customer service

Apr 1, 2019

Everyone is very helpful and extremely friendly. I have recommended to my family and friends!

Apr 1, 2019

My regular eye doctor was not open, and this practice saw me as a new patient for an emergency. The front office staff were great and Dr. Nilsen was very thorough. I really appreciate that they saw me so quickly and would definitely consider this practice if I didn’t already have a 25 year relationship with my current practice.

Apr 1, 2019

My family and I have been coming here since 2013. We have moved several times since then however we love the staff here so much that we have never gone to another eye doctor. To us they are worth the time and drive to get there.

Mar 31, 2019

Take plenty of time with each patient. Very knowledgeable and thorough. Good system using ancillary assistants.

Mar 30, 2019

Best exam I have ever had! Thank you to the entire team at Nilsen Eye Care.

Mar 30, 2019

Everyone was very friendly and courteous they took me in about 5 mins.

Mar 29, 2019

Great staff and excellent medical care!

Mar 29, 2019

The staff is incredibly attentive and kind.

Mar 29, 2019

Very friendly, compassionate, helpful and thorough!

Mar 29, 2019

Dr. Nilsen was exceptionally helpful and spent time doing additional measurements and checking my current glasses. All members of the staff are very courteous and helpful.

Mar 28, 2019

Fast, friendly staff. Staff is always sweet to my kids and told them I would pick up my glasses after my vacation, and they had them ready by 2 so I could take them with me!

Mar 27, 2019

Have been coming here for years and have never had a bad experience

Mar 25, 2019

Awesome staff and service

Mar 23, 2019

Excellent customer service and professional manner of support personnel

Mar 22, 2019

I have been a patient of Dr Eric Nielsen for many, many years. He has done every thing to help my vision problems. Thanks so much for the great service.

Mar 22, 2019

It's always a pleasure to visit Nilsen Eye care, very thorough exams and great results.

Mar 21, 2019

Most thorough eye exam I have ever experienced. Trust Dr. Nilsen to get it right!

Mar 21, 2019

I had a very pleasant experience going to get my first eye exam of my adult life. I was greeted by friendly faces all around, and every person I interacted with in the office was very inviting and professional. Dr. Stacy was very knowledgeable and explained things to me in a way that somebody with zero knowledge of the subject could understand. He was very patient with what I would think are stupid questions and always gave me clear, elaborated answers. The entire process from start to finish was painless and stress-free, even though I was a bit scared going into it. I've already scheduled my appointment for next year, and I can't wait until I can try on my new glasses when they come In soon!

Mar 21, 2019

Everyone is always so friendly and helpful!

Mar 21, 2019

Everything done with total professionalism

Mar 20, 2019

I didn't realize how bad my previous eye doctor appointments had been until I came to Nilson Eye Center. After a frustrating experience with my previous eye doctor, I started looking for a new provider and I'm so grateful that I found Nilson. Dr. Nilson explained everything to me, helped me to understand what was going on with my vision, and came up with a plan to help improve my long distance vision without affecting my short distance vision. I'll be a patient here for years to come!

Mar 20, 2019

Been using Nilsen for years. they are great, fast and I am happy with my contacts. Fit and testing were easy and fast. thanks much,

Mar 16, 2019

outstanding customer service as always

Mar 15, 2019

Always lively to visit such a friendly efficient office.

Mar 14, 2019

I have been going to Nilsen Eye Care for a number of years and always receive excellent service. The staff and doctors are pleasant and always professional.

Mar 12, 2019

Jaylen is my daughter and often has trouble making up her mind about things. She must of spent at least an hour trying on glasses and couldn't make a decision. Cara, the lady helping us was more than patient Jaylen. She was more patient than myself! Finally, she was able zoom in on exactly what is was Jaylen wanted and pulled them from the storage room. They will definitely make sure you are happy with your glasses no matter how long it takes to find the perfect ones!

Mar 11, 2019

Have always experienced the best, most thorough examinations at Nilsen Eye Care. The time needed is the time expended; your appointment is never rushed. You feel that everyone really cares which is so rare and special these days. Highly recommend.

Mar 11, 2019

Very pleasant and professional doctor and office.

Mar 11, 2019

I feel confident in the abilities of everyone at Nielsen Eye.

Mar 9, 2019

Always a fantastic experience here at Nilsen. Dr. Nilsen is phenomenal: competent, friendly, and explains things very well. She’s great! And the staff are so pleasant and make it truly an enjoyable experience. Thank you!

Mar 7, 2019

I absolutely love this practice! I have been a patient for over 10 years. I would never go anywhere else. Keep up the great work, compassionate, sincere, lovable, efficient, awesome sauce, and unbeatable overall!!!

Mar 4, 2019

The kindness and patience Dr. Nilsons practice provides is exceptional. Every step of the way they make you feel like you matter! (Not just another number) very happy I found them. I had Dr. Stacy, he was very knowledgeable in my concerns with astigmatism and cataract.

Mar 4, 2019

#1 in every possible way. Impossible to find a better, more caring, and knowledgable eye care specialist. A pleasure and privilege to have their care and expertise... for the past several decades. Would never consider anyone else; and have made many recommendations to friends and family; all of whom have been as pleased and well cared for. Simply the BEST!

Mar 3, 2019

Friendly and professional staff. Comfortable clean environment with plenty of help and convenient for repairs, fit or order new glasses at decent competitive prices

Mar 2, 2019

Dr. Alexandra Nilsen was extremely through and knowledgeable. She made me feel very comfortable. Her ability to put in eye drops so I did not blink so much was amazing. Loved that. Her assistant Denise, walked me through everything that was taking place. She was very kind and took time to answer my questions.

Mar 1, 2019

Always very friendly and courteous.

Feb 28, 2019

Great organization of competent, efficient, and caring doctors and staff...it's like "coming home" to share the time with all of you. I'm impressed with the continuing evolution of facilities too. I have to try out Commonwealth Eye Care Associates for a few weeks or more now since you don't remove cataracts yourselves - but - "I'll be back"!

Feb 28, 2019

Friendly professional atmosphere

Feb 28, 2019

We were very happy with our appointments. They were able to schedule all 3 of our children at the same time. We didn’t have to wait to be seen and everyone was very friendly.

Feb 25, 2019

We have been going to Nilsen Eye Care for years. Have never had any complaints. Doctors and staff are wonderful.

Feb 25, 2019

Visit was very quick and easy. Staff was very helpful and kind. Definitely recommend this place to anyone looking to get glasses or even just an exam. Patti was very helpful and knowledgeable. Glad she was able to help me find the glasses I purchased.

Feb 25, 2019

The staff and Dr. Nilsen showed a sincere and passionate concern for me personally along with my health.

Feb 23, 2019

Everyone at Nilsen Eye Care provides exceptional service. From the time you walk in until you walk out, you receive outstanding care from skilled and courteous professionals.

Feb 21, 2019

Delighted with the professionalism and friendliness from the moment I walked in the door. I was leery about changing practices, but with all my questions answered fully I am a regular at this practice now.

Feb 18, 2019

EXCELLENT SERVICE!!! I highly recommend this office.

Feb 15, 2019

I love coming to Nilsen's Eye Care! The people are always friendly and welcoming. There is never a long wait and they make you very comfortable. Always recommend to my family and friends.

Feb 14, 2019

Excellent Service. The staff is very friendly and knowledgeable. Highly recommended.

Feb 11, 2019

Having been a customer for over 25 years, Dr. Nilsen and his staff always take the time to answer any questions and be as thorough as possible. The experience is always enjoyable and informative. All the doctors and staff at Nilsen Eye Care have the customers eye health and satisfaction as their number 1 priority.

Feb 8, 2019

very professional and thorough!

Feb 8, 2019

The staff is very pleasant and professional Everytime I come is. I always enjoy my visits.

Feb 8, 2019

Great Staff, great office! I'm so pleased!

Feb 7, 2019

Dr. Perry is always focused, answers my questions and does not appear hurried when meeting with me, I am his #1 priority when my eye health and vision is being evaluated. He is professional but personal. He does not waste my time or his during our encounters. I am very grateful to have such a knowledgeable and competent person providing the excellent care I receive.

Feb 7, 2019

This was the most caring and professional group of people I've seen in the medical field, hands down.

Feb 4, 2019

My optometrist was excellent and very knowledgeable. We came up with a plan for my vision problems that wouldn't cause me to break the bank .

Feb 3, 2019

Nilsen Eye Care provides great service. Everyone is professional, friendly, and value customer service. I also love Dr. E. Nilsen's energy.

Jan 31, 2019

Personnel were friendly and efficient. Service was very prompt. Dr A Nilsen was very thorough in discussing and explaining the results of my exam.

Jan 31, 2019

I enjoy my appointments. The doctors and staff are always very easy to talk to and do what they can to make me feel comfortable.

Jan 31, 2019

I have been a patient for many years. I wouldn’t go anywhere else

Jan 26, 2019

The words to describe the staff here are far too many ! My husband and I were here for an exam and to get our new glasses and during that time we discussed a personal reason that we may have to leave . Well that call came in just as we were picking our new glasses . The staff rushed us out to take care of our family , without worrying whether or not we were done or paying for what we had already completed in our visit . And when we returned we were greeted , hugged and welcomed back with smiles and compassion to the circumstances of a passing family member . We finished our visit and Cara spent a very long time making sure we were satisfied fully . When we got home that day , we also received a card in the mail from the entire staff . If you go anywhere else , DON’T !! I know we won’t !!

Jan 24, 2019

Went there with my toddler. Staff was very attentive since we had two appointments; one for me and one for my toddler. It was a great experience.

Jan 23, 2019

I have always been taken in on time for an appointment and seen an associate to buy glasses, let alone great care from Dr. Nilsen!

Jan 21, 2019

Very professional and service-oriented staff. After using this practice, I would not go anywhere else.

Jan 21, 2019

The complete staff is great.

Jan 19, 2019

I did recommend you to a friend a couple of weeks ago.

Jan 15, 2019

Great eye care and service.

Jan 14, 2019

Dr. Perry rocks! I would follow him anywhere to remain his patient.

Jan 13, 2019

Most efficient and high tech. Polite and professional

Jan 12, 2019

The office staff is always pleasant and the visits always go smoothly and quickly. The doctors always take time to answer any questions and are very knowledgeable. I wouldn't go anywhere else.

Jan 11, 2019

Friendly, fast, and first-class. Nilsen runs an efficient practice, with highly skilled Doctors and Technicians treated patients like family members.

Jan 11, 2019

Very friendly & professional staff. Doctor Nilsen spends quality time with patients.

Jan 11, 2019

It was my first visit to Nilsen and it was a good experience. I felt that the Dr was very thorough. The Dr and the staff were very courteous and helpful

Jan 10, 2019

I don’t have an eye doctor I go to yearly, but rather go to whomever whenever and wherever I want. These guys might have changed my mind!

Jan 9, 2019

The customer service was incredible

Jan 9, 2019

Best eye doc office in the area! They have perfected the art of customer service!

Jan 7, 2019

I higly recommend Dr. Eric and all his staff. Dr. Eric works with you until you have the best vision available. It is a very happy experience there!

Jan 7, 2019

You were never able to fit my daughter with contacts and sent her home with some to try that didn’t work. After over 3.5 hours of time there, I would expect professionals to be able to fit my daughter for contacts. Staff was in and out and in and out. Staff changed in and out. I understand there are other patients, but we expected undivided attention once we were seen.

Jan 5, 2019

I received a warm greeting as soon as I walked in the door. The provider took time to listen and make sure that I understood my test results and gave me ample time to ask questions and did not rush me through the visit. I was very impressed by my first time experience here. All of the staff went over and beyond to create a great patient experience. They have a patient for life.

Jan 4, 2019

I always get a great exam. I usually get their early to do check in and they always take be in early! Great friendly office.

Jan 4, 2019

The staff are very friendly, Dr. Nilsen is very willing to work with me to help solve my vision problems, and there is very little waiting!

Jan 4, 2019

From the moment you walk in, the friendly folks at Nilsen Eye Care greet you by name and they often inquire about the details of your family. They actually remember you and are a part of your life! Then, of course, they proceed to provide the same type of experience in caring for your eyes. I wouldn't go anywhere else!

Dec 31, 2018

Very pleasant and informative appointment . This was my first visit with your practice but I was welcomed like an old friend.

Dec 31, 2018

excellent service very caring very comfortable

Dec 31, 2018

I have been going to Nielsen Eye Care for many years and the customer service and provision of eye Care has always been outstanding no matter who my optometrist has been or which assistants have examined me. I highly recommend this outstanding optometry practice!!

Dec 31, 2018

My visit is always a friendly and pleasant visit. Dr. E. Nielsen’s personality is phenomenal with his patients and make you not want to leave when your time is up. Can’t thank him enough....

Dec 29, 2018

From the moment you walk in until the moment you leave you are made to feel welcomed and given great care! I highly recommend Nilsen Eye Care!

Dec 28, 2018

I look forward to my yearly eye appointment with Dr. Perryand all the staff. They make me feel so special. I had fun with Denise and Jordan. All the staff is so professional. They answer all of my questions no matter how many times I may ask. Nilsen work with me to make sure that I can get the glasses that I need. I am going to tell all of my co-workers about the Nilsen Eye Care. Thank each of you for all of the support and kindness.

Dec 28, 2018

why can't you get all the things/test that was needed done on the same visit? always seeme we have to reschedel a nother visit a couple weeks later that causes more timeoff / more fees to our insurance company and out of pocket exspenses. JGW

Dec 24, 2018

This was my first time at Nilsen’s Eye Care and my experience was wonderful. The staff and the doctors are very nice and professional. They take their time asking questions to make sure they fully understand your prior eye care experiences and make sure you leave satisfied.

Dec 24, 2018

They really take their time with us. I never felt rushed and they providers really listen to our concerns or any questions I may have.

Dec 18, 2018

David (?) was EXCELLENT!! I don't like ANYTHING near my eyes. Instead of trying to pry my eyes open to put the drops in, he had me just close my eyes then he put the drops in & I just had to blink. Genius!!

Dec 10, 2018

We recently relocated to the area and were referred to Nilsen Eye Care. Very grateful to have found Dr. Stacy and such a good practice. Everyone was very kind and professional.

Dec 7, 2018

Staff is very caring,super nice.

Dec 5, 2018

Outstanding service from the time I entered the building, checked in, did initial testing, complete examination by Dr and through check out. Thank you, thank you

Dec 1, 2018

The doctors at Nilsen are all great, they helped me out during an optometric emergency a great deal. They clearly explained the injury I suffered and discussed all the treatment options before moving forward. It's the best experience I've had with an optometrist in the Richmond area.

Nov 29, 2018

They were on time and efficient.

Nov 28, 2018

The associates did not know my benefits. As a result, I had to pay for services that should have been submitted to the carrier. In addition i was quoted the wrong benefit for frames and lenses. This was quite different than prior service.

Nov 23, 2018

Great service and a great place. People very friendly too

Nov 23, 2018

Fast service. Very friendly. Expert advice. Great contacts. Thanks much

Nov 23, 2018

Having been seeing since being in Virginia - over 20 years. Consistently the same great service, always available for follow-up, staff friendly and helpful, products have always exceeded my expectations. I wear both glasses and contacts that address a special eye need.

Nov 23, 2018

I've been seeing Dr. Nilsen for at least 12-15 years. He has always taken the best care of my eyes. One of my eyes is shaped weird (not the medical term) lol....but he worked many hours with me to figure out why I wasn't seeing correctly. He will always be sure everything is right for the patient. Not just his business. Plus, he is a really super nice guy!

Nov 19, 2018

Very professional, explains every step of the process. The entire staff goes above and beyond to make you feel comfortable.

Nov 19, 2018

Excellent customer service. Very caring and thorough.

Nov 18, 2018

Exam was prompt, thorough, and professional. There was time to address any concerns.

Nov 18, 2018

Everyone was so friendly and helpful. Thank You

Nov 18, 2018

Have been with Nilsen Eye Care for many years. Was impressed with their entire staff from check-in through testing and eye glasses selection. Warm and friendly people. Eye sight testing was of an understanding nature and not so clinical. Very pleased all these years.

Nov 16, 2018

Efficient and friendly. The office is well organized. As you go from one station to the next they have a system to indicate to the staff who is there and what is happening next. Everyone really seems to like working there and is glad you chose their practice.

Nov 16, 2018

Dr. Nilsen is awesome, friendly and thorough; staff is great too.

Nov 16, 2018

Office is very friendly and efficient. I got there a half hour early and was taken right away, talk about fast service !

Nov 14, 2018

This was my husband's and my first time coming to Nelson Eye Care. It was one of our best experience. The staff is AWESOME! Helpful caring and just plain wonderful. I will be telling all my friends who need an eye Dr. to come here.

Nov 12, 2018

The associates were very friendly and really helpful and the doctor

Nov 12, 2018

I found every member of staff I came in contact with excellent. Also everyone was very helpful,kind and polite.

Nov 11, 2018

Totally satisfied with Dr Nilsen and all staff. Everyone was courteous and competent.

Nov 9, 2018

I arrived 15 minutes early for my appointment as instructed. It took less than 5 minutes to get checked in (as a brand new patient)! I expected to wait a little bit, but someone was waiting on me to get checked in and immediately took me back. The exam was quick and easy. Dr. Stacy took his time and made sure I had no questions about anything when I left. He listened to my concerns with my current glasses and instructed the staff member who assisted me with finding glasses to be sure we found a pair that were comfortable and fit correctly. All of my insurance information was pulled while I was looking at the glasses so that I knew exactly what I was working with. I was not pressured into buying the most expensive pair and, in fact, we ruled out the most expensive pair first as they didn't look great on. I was in and out in under an hour! I am really pleased and i'm excited to have found my new eye doctor!

Nov 7, 2018

This is my second annual eye exam and I have to say the office is absolutely amazing. Anytime I hear someone say they are looking for a eye doctor I don't hesitate to suggest this practice.

Nov 6, 2018

Great got needed care and 2 valuable glasses. Would recommend Nilsen's. Good service. Very professional. Will use them in the future.

Nov 5, 2018

Dr. Nilsen is Awesome. I love her professionalism and energetic attitude. Bobby is a sweetheart at the front desk. Her smile makes you smile.

Nov 5, 2018

Prompt and professional service.

Nov 5, 2018

I've been going to Nilsen Eye Care for nearly 15 years and they are friendly, professional, and helpful. Dr. Eric Nilsen takes the time to talk you, explain eye issues, and explain options. You feel that the staff and doctors care about you as a person.

Nov 5, 2018

Very friendly employees, attention to detail

Nov 5, 2018

Definitely a 5 star. I was very impressed with all of the staff I was in contact with. Every exam was very thorough and explained. Dr. Alexandra Nilsen was great!

Nov 3, 2018

It was a totally satisfying experience.

Nov 3, 2018

All of the staff are very friendly and professional.

Nov 2, 2018

The folks at Nilsen Eye Care are just like the Red Sox....World Champs!

Nov 2, 2018

The best eye dr office I have ever been to in the area. The staff is on point and I am previledge to say I will be going there unless I can’t see any more.

Nov 2, 2018

The staff is always great. The visits are always pleasant.

Oct 31, 2018

It’s rare these days to go to a place of business where everyone seems happy and genuinely cares and wants to help you. I liked the friendliness and upbeat staff and professionalism of the technicians and doctor. Overall just a fantastic experience.

Oct 27, 2018

Love the personable ladies at the front counter. Everyone is always so willing to help and answer questions.

Oct 26, 2018

I highly recommend this practice to anyone. They are extremely friendly, professional and very efficient!

Oct 25, 2018

Great people who take lots of care in what they do.

Oct 25, 2018

I called this place without being a patient (yet) because of some irritation in my eye that I was worried about The lady on the phone was wonderful and seemed genuinely concerned and got me an appointment for the next day in the morning I went to the appointment (funny enough the irritation went away about an hour before my appointment This place makes checking in and setting up quick and easy The appointment was wonderful, they checked the eye and told me what I can do to help prevent it in the future and to call right away if I still have issues I love this place because they took me seriously, were professional and very warm and friendly

Oct 23, 2018

Outstanding as usual. No issues smooth and easy

Oct 22, 2018

Great experience, they took the time, did a very thorough evaluation. Staff were all very friendly and went out of their way to assist. It was my first visit and Nilsen will be my family's choice for eye care in the future. Well done.

Oct 22, 2018

Definitely top notch service and care!

Oct 22, 2018

You all are great why do I need to say anything more about this the first four words says it all

Oct 21, 2018

Always been friendly and helpfully everytime I've come in

Oct 19, 2018

My family's eye health is in great hands here.

Oct 18, 2018

Very nice and friendly. Didn't even have a chance to sit down before they were for me.

Oct 18, 2018

This team always strives to accommodate our needs and schedules

Oct 13, 2018

Great docs and staff! Friendly, efficient with excellent service.

Oct 13, 2018

Dr. Nilsen and his staff are super helpful and friendly. I trust them with my eyes and my children's eyes. I highly recommend them.

Oct 8, 2018

Dr. Nilsen and the staff of Nilsen eye Care are always welcoming, friendly and peofessional

Oct 8, 2018

Thorough exam, very busy, did not appreciate being ushered into eyewear area when I indicated I would be shipping around first nor having an appointment orescheduled for next year.

Oct 8, 2018

Alexandra is very professional and keeps the customer informed regarding their optical health and what practices are needed to enhance eye care.

Oct 7, 2018

Great professional & personal care. We have had Dr Eric as our sole doctor for over 15 years. Never disappointed. He's keeping a good watch over our family's eyes. We have full confidence in him.

Oct 6, 2018

Got me in and out quickly, Dr. Was thorough. I'd recommend this center.

Oct 5, 2018

I have most often been taken in on time. Rarely is there any wait. I am in/out. Examinations are thorough and explained.

Oct 5, 2018

The staff is amazing; I have been fitted for contacts that work perfectly. My glasses are always well made and durable. If I have any issues or concerns, they are always dealt with. I never have an issue here. Thank you!

Oct 5, 2018

Dr. A. Nilsen is the best doctor a patient could ask for. Her bedside manner, knowledge and caring spirit make her the best in my book.

Oct 4, 2018

Overall I rated the office very good. It is not higher due to the Front desk Personnel was discussing other patients information and making negative comments about them in front of other patients. What did they say about me when I left?

Oct 4, 2018

LOVED my first time experience with them. Every staff member I came in contact with welcomed me. They had me back before I could even sit down. I didn't have to wait any amount of time to see the doctor. It was a very good experience.

Oct 4, 2018

What a wonderful experience. Everyone was kind and attentive. They scheduled my appointment the same day and the doctors and staff were thorough and interested in my concerns. I was also pleased to know that they offer optical service as well. Pricing and selection was top notch and I felt the quality of the products offered , especially lens crafting, is superior to the big chains. Overall, I'm very pleased with Nielsen Eye Care

Oct 3, 2018

My wife and I started using Nilsen Eye Care many years ago. We had a very positive experience then and that continues to this day. The staff and doctors are very personable and customer oriented. On the very rare occasions I have had an issue with glasses purchased through Nilsen, they have bent over backwards to ensure I have been happy with my purchase. I highly recommend them.

Oct 1, 2018

Friendly, helpful, professional, knowledgeable, affordable

Oct 1, 2018