Nilsen Eye Care
see the difference caring makes
3491
Reviews
Address:
601 N. Courthouse Road
Richmond
,
Virginia
23236
View Map
Phone:
804-858-2020
Hours:
Mon 9-5:30, Tues 10-7, Wed 9-5:30, Thurs 9-5:30, Fri 9-5:30, Alternating Sat 8:30-3:30
Website:
Reviews
Excellent job ensuring you understand the proce... — Clyde K.
Excellent job ensuring you understand the process and answering your questions. They never rush through the visit, very thorough.
Feb 4, 2023
The staff is friendly, professional and very he... — Michael M.
The staff is friendly, professional and very helpful answering questions.
Feb 4, 2023
Everyone very friendly and efficient!! — Dorothy K.
Everyone very friendly and efficient!!
Feb 4, 2023
Professional. Staff very knowledgeable. — Don B.
Professional. Staff very knowledgeable.
Feb 2, 2023
Best eye docs in Chesterfeild — Martha H.
Five 🌟 stars everyone was very caring making sure all my needs were meet comfortable asking if I was ok just and over all great visit as usual
Feb 1, 2023
Everyone is always so welcoming, kind and knowl... — Diane S.
Everyone is always so welcoming, kind and knowledgeable. I always appreciate going to my appointments there! I highly recommend.
Jan 30, 2023
Eye Abrasion — Beth K.
I thought I'd irritated my left eye while removing my contact. When it wasn't better after a few days, I called the office for an appointment. Dr. Perry was able to see me that afternoon. He also got me an appointment with a corneal specialist that same afternoon. I will be forever grateful for the excellent care I received.
Jan 29, 2023
As always, a great experience — Karen L.
Dr Stacy and staff are always very professional and kind. I recently went in for an injury and could not receive better treatment.
Jan 27, 2023
I LOVE this place! Helpful, friendly, efficien... — Zachary J.
I LOVE this place! Helpful, friendly, efficient, and professional all words that immediately come to mind. Our whole family heartily recommends Nilsen!
Jan 27, 2023
Nilsen Eye Care has a warm , friendly professi... — Eunice S.
Nilsen Eye Care has a warm , friendly professional environment. Staff very helpful and patient.
Jan 26, 2023
Staff was polite, helpful and friendly — Susan W.
Staff was polite, helpful and friendly
Jan 26, 2023
Staff is always professional and helpful and Dr... — Patricia H.
Staff is always professional and helpful and Dr Eric Nilsen seems to run close to schedule, with minimal wait time at appointments - thank you!
Jan 25, 2023
Staff and Doctor are great and my family and I ... — Prentice S.
Staff and Doctor are great and my family and I never have any issues.
Jan 25, 2023
Another typically great interaction- Nilsen set... — James A.
Another typically great interaction- Nilsen sets the bar for customer care and satisfaction.
Jan 23, 2023
Best Optometrist I've ever *seen* 😁 — Lisa P.
All of Nilsen is amazing. They are a family-owned business. The Dr's. Nilsen have poured their hearts into their clinic and it shows. The business is a well-oiled machine. After an appointment here, you will wish every healthcare establishment used their model. On top of that, Dr. Alexandra Nilsen is by far the best optometrist I've ever had. She's kind, attentive, and an utter expert in her field. Optometrists have been part of my healthcare for more than four decades, and she is by far the best. Overall, I highly recommend Nilsen Eye Care!
Jan 23, 2023
Very professional operation! Kind, knowledgeab... — Diana G.
Very professional operation! Kind, knowledgeable Doctors and staff. I feel like my eyes are in very good hands.
Jan 21, 2023
All staff were great!!! Dr. Nilsen (Alexandra)... — Brian B.
All staff were great!!! Dr. Nilsen (Alexandra) is a superb provider. Explains things well.
Jan 20, 2023
5 Star Service! — Yasmin G.
Every staff member is incredibly friendly and professional. Each time I pick out new frames, it feels like the ultimate shopping experience!
Jan 18, 2023
Dr Stacy and the front office staff were extrem... — Martes W.
Dr Stacy and the front office staff were extremely helpful and I appreciate them working me into the office on short notice.
Jan 18, 2023
Everyone I interacted with was professional yet... — Helen W.
Everyone I interacted with was professional yet friendly and very helpful in assisting me in selecting my new frames.
Jan 16, 2023
Knowledgeable, friendly, and competent services... — Richard H.
Knowledgeable, friendly, and competent services by each member of the Team.
Jan 16, 2023
Very prompt and friendly service ; exam was tho... — Bessie B.
Very prompt and friendly service ; exam was thorough and Dr. Nilsen took time to answer questions.
Jan 14, 2023
Always prompt and courteous staff. Technicians ... — Suzanne C.
Always prompt and courteous staff. Technicians are wonderful and patient. I really enjoy Dr. Stacy and would recommend him to anyone.
Jan 13, 2023
Friendly staff with great products and services — Jennifer E.
Friendly staff with great products and services. They have a busy team that still focuses on each patient individually and provides a thorough exam. I thought everyone I met with from reception to intake, exam, then eye fitting was super helpful and knowledgeable. Best experience with optical care I've had!
Jan 13, 2023
THE BEST!! — Mary B.
Dr. Eric Nilsen and his entire staff is amazing. Experienced, courteous, knowledgeable, friendly, and efficient are just a few of the words to describe their business. My husband and I have been going there for several years now and we couldn't be happier.
Jan 13, 2023
Everyone is very helpful, professional and poli... — Beverly S.
Everyone is very helpful, professional and polite. The doctor does not pressure me in any way to upgrade my glasses, etc. I've had doctors really push me during my visit, and it hindered me from returning.
Jan 12, 2023
Very professional group. Would gladly recommen... — Martha P.
Very professional group. Would gladly recommend to anyone.
Jan 12, 2023
Very, professional, friendly and polite. — Gregory M.
very, professional, friendly and polite. made me feel comfortable and explained all procedures that were being performed,
Jan 11, 2023
This was my first time at Nielsen Eye Care and ... — Maria H.
This was my first time at Nielsen Eye Care and everyone there is so nice and helpful. I will definitely being going back there for my eye care needs v
Jan 11, 2023
All staff was friendly and professional. They m... — Colleen O.
All staff was friendly and professional. They made me feel very comfortable, as it was my 1st eye exam.
Jan 9, 2023
Excellent “bedside manner”. As if I was talking... — Alec I.
Excellent “bedside manner”. As if I was talking to an old friend. Professionally knowledgeable.
Jan 9, 2023
Eye (I) love this practice — Donna T.
I love this office. It's clean, they're knowledgeable and Dr. Perry takes time to listen and communicate with his patients. I'm glad I found this location.
Jan 9, 2023
Great staff...especially Christine.. ... — Nancy J.
Staff is very professional and accommodating. Christine, that works in the eye glass area, is AMAZING! She is such an expert and her customer service is spectacular!
Jan 7, 2023
Love love love Dr.Nilsen! She never rushes thr... — Carollee R.
Love love love Dr.Nilsen! She never rushes through an appointment and she truly listens to me.
Jan 7, 2023
I always get great service and treatment here. — Michael H.
I always get great service and treatment here.
Jan 7, 2023
Great Eye Care — Kenneth B.
Patients are seen promptly. The staff is friendly and professional.
Jan 6, 2023
Such great atmosphere, people, and eye care. — Lena M.
Such great atmosphere, people, and eye care.
Jan 6, 2023
Mixed review — Kimberley W.
Staff is friendly. Love that I never have to wait. Very prompt and efficient. Only negative I have is too many personal questions that in my opinion have nothing to do with eye health. Also I have something going on with one eye. I couldn’t read any letters on wall. She kept asking me about letters and I told her numerous times I could not read them. Frustrating to say the least. Also when asking all the personal questions, she was wearing a mask and had her head turned away from me. I couldn’t hear or understand a lot of what she was asking.. mask wearing a personal decision but must face person you are talking to and when asked numerous times what did she say, she should have spoken a bit louder.
Jan 5, 2023
Very customer service oriented from first call ... — Charles H.
Very customer service oriented from first call and throughout the handoffs between multiple professionals I encountered. Drive an hour from my home to see The Practice, passing many providers that are closer. Have been seeing This Practice over 20 years. Have always been impressed and they meet my special eye needs consistently. Wish Health Care was this efficient and customer oriented.
Jan 4, 2023
Great service and patience with each customer. — Lisa S.
Great service and patience with each customer.
Jan 3, 2023
Totally setting the bar — Allison C.
Amazing - the team work and flow through the appointment is seamless. Every person that you encounter is pleasant, seems genuinely happy to do their job, and really knows their stuff! It is an absolute pleasure to be seen in your practice.
Jan 2, 2023
This is one of the best run health care busines... — Chanley M.
This is one of the best run health care businesses I have ever encountered. You never have to wait very long during any step in the process. Yet, you never feel rushed. They listen and ask questions to make sure they are doing their best to care for your eyesight. I highly recommend Nilsen to anyone who is concerned for their eyesight.
Jan 2, 2023
They are awesome , they make u feel at home. Aw... — Karen T.
They are awesome , they make u feel at home. Awesome place for eye care
Jan 2, 2023
There’s Aloha spirit at Nilsen Eye Care CH... — Kathleen E.
I was greeted upon entering and was taken right back. The assistant was very attentive kind and professional as I can say was my doctor. I was treated fast and with efficiency upon checking out and purchasing my contacts. By the way, they came within the promised time frame even with the holidays. The building was very clean, there were clean restrooms available and ample parking. Thank you for a lovely experience.
Jan 1, 2023
— Sandra S.
Got me in very quickly for them to adjust my frames. Brooke is a very professional and very nice person.
Dec 31, 2022
— Debra I.
The staff is very nice and attentive. Check in is easy. Love Dr. Stacy. Knowledgeable, caring, patient, great personality.
Dec 29, 2022
Great eye care. — George C.
Received same day appointment for eye problem. Service is always great. Nice staff.
Dec 24, 2022
I explained the situation of my glasses being b... — Jill M.
I explained the situation of my glasses being broken and you made the effort to work me in quickly.
Dec 24, 2022
Awesome eye care. — James T.
The employees are very attentive, professional, and thorough.
Dec 24, 2022
Always Excellent Service — Maria E.
Very efficient. Dr. A Nelsen was so patient to answer my questions.
Dec 22, 2022
Excellent service! They spend time with you an... — Monique J.
Excellent service! They spend time with you and you feel absolutely taken care of by all of the staff.
Dec 19, 2022
The staff are very busy as a salesperson. Mine ... — Chava T.
The staff are very busy as a salesperson. Mine originally quoted me over $700 for a pair of glasses and that just included lens pretty much. I probably wouldn’t go back as a result because I found it very frustrating. And, the saleswoman helping me out continuously picked out frames out of budget, even after I told her several times. Compared to something like Zenni, it just doesn’t make sense to buy them in office.
Dec 19, 2022
Amanda is a great representative for a customer... — Kimberly K.
Amanda is a great representative for a customer service organization. She is extremely knowledgeable and saved me from choosing glasses that would not best support the progressive lenses. Additionally, she reshaped my current glasses so they better fit my face and they stay on. She is patient, helpful and professional. Please commend this young lady!
Dec 19, 2022
Dr Stacy and the whole team were extremely know... — Margaret M.
Dr Stacy and the whole team were extremely knowledgeable and helpful to answer all my questions.
Dec 19, 2022
Patient of Dr. Alexandra Nelson for over 10 years — Galia A.
I am a patient of Dr. Alexandra Nelson for over 10 years. I can say only good things about this Eye Care office. The office has great location, its easy to schedule an app at the time that works for me, no waiting time at app, Staff is nice and professional. I am not an easy patient, I have quite unhealthy eyes. However, I might admit that without careful and thoughtful attitude of Dr. Nelson by now I would have much worse vision than I genetically could have . In fact, all my family uses services of this office. And we are all very thankful to all personnel at Nelson's eye care! I highly recommend these eye doctors to anyone!
Dec 17, 2022
— Deborah C.
Everyone is friendly and helpful. They seem to really care about you and your eyes!
Dec 16, 2022
Perfect in every way — William J.
Probably the most efficiently run and friendly business of any sort that I have ever been involved with!
Dec 16, 2022
No Wait Time — Jeffrey M.
The staff were eager to make sure my wait time was as short as possible.
Dec 16, 2022
Customer service was excellent as always! — Regina H.
Customer service was excellent as always!
Dec 15, 2022
I was taken on time, and explanations for proce... — Clareta S.
I was taken on time, and explanations for procedures were clear.
Dec 15, 2022
Highly recommend — Nicole W.
Efficient and thorough process. Dr Perry is personable and knowledgeable. They always have a year supply of my daily contacts in stock, so I never have to order.
Dec 13, 2022
— Heather P.
Everyone is so nice! The entire process from checking in to checking out is quick and easy.
Dec 12, 2022
The staff was very friendly and knowledgable of... — Gary L.
The staff was very friendly and knowledgable of the this they needed to do. Sign in was very quick and easy. The time with the NP and Dr was very efficient, they were very knowledgable, and made you feel comfortable and did portray an attitude of rushing you through for the next patient.
Dec 11, 2022
— Diane B.
Grace was excellent in helping me make the best selection for my glasses. She was very friendly and knowledgeable, and gave me many options to choose from.
Dec 10, 2022
Lack of Response — Veronica L.
Good morning, I have left a message via email and vm on the morning of Dec 7th the same morning after my eye appt. As of yet no response after leaving messages. Based on conversations with in office personnel concerns were raised based on exam. As a professional courtesy I should have at least received a response within 48 hrs. This is my 3rd request can Dr. E. Nilsen please contact me. Thank you. V Lewter
Dec 10, 2022
The staff was friendly and accurate at their jo... — Jacqueline C.
The staff was friendly and accurate at their job.
Dec 8, 2022
I’m always impressed by the friendly, efficient... — Rose B.
I’m always impressed by the friendly, efficient service. Love Dr. Perry!
Dec 7, 2022
I will definitely be recommending 5 stars ac — Leonel T.
I will definitely be recommending 5 stars across the board
Dec 5, 2022
Given my age, all my friends are at an age wher... — Raymond M.
Given my age, all my friends are at an age where they have long established their own doctors. Therefore, it’s unlikely I would be asked for a recommendation.
Dec 3, 2022
Very professional, friendly, thorough and fast.... — Amy C.
Very professional, friendly, thorough and fast. I HIGHLY recommend going here for all of your eye care needs!
Dec 3, 2022
My new patient visit. — Laura M.
This was my first visit to this office. I was so impressed. Everyone had a job and they were all busy doing it. They were all kind, friendly, and very efficient. Dr. Kellerman was excellent. I felt she really cared about my eye health. They have a wonderful selection of frames at reasonable prices. I will definitely go back for my yearly exams.
Dec 3, 2022
The staff was very friendly,I was pleased with ... — Jorge S.
The staff was very friendly,I was pleased with the experience.Thank you
Dec 1, 2022
Pleased new patient — Sara S.
Happy to have found a new eye doctor! Very pleased with the practice. Everyone was pleasant and welcoming. The exam was thorough and they really took the time to understand my eyesight issues.
Nov 30, 2022
My visit was the most efficient appointment I h... — Kathryn T.
My visit was the most efficient appointment I have ever had!
Nov 30, 2022
Dr Perry is awesome and does a very thorough ex... — Deborah T.
Dr Perry is awesome and does a very thorough exam.
Nov 27, 2022
Everyone as always was attentive, courteous and... — William L.
Everyone as always was attentive, courteous and pleasant. Dr. Nielsen did a great job of making me feel comfortable and explained the results of the glaucoma test in detail.
Nov 25, 2022
All of the staff is very friendly and helpful. ... — Nancy P.
All of the staff is very friendly and helpful. All of my questions and concerns are always addressed. It's just always a pleasant experience when I have an appointment.
Nov 25, 2022
I rarely have to wait to be seen! I love this p... — Lesley H.
I rarely have to wait to be seen! I love this practice!
Nov 25, 2022
I enjoy coming into the office. Treated very n... — Ronald D.
I enjoy coming into the office. Treated very nicely. Not sure why the young lady adjusted my frame ear pieces. I had asked that the right screw be tightened. Not sure why the young man did not take the pictures of my inner eye did not get it right the lst time.
Nov 25, 2022
We've been going to Dr Eric Nlson for more than... — Mary D.
We've been going to Dr Eric Nlson for more than 20 years! Love him and his team!
Nov 24, 2022
Very friendly, professional and helpful. I was ... — Andrew H.
Very friendly, professional and helpful. I was skeptical since I drove in I from Powhatan but, the West office was full so I took a chance and was pleasantly surprised and would do it again.
Nov 24, 2022
Everyone very pleasant and polite didn't have t... — Dale S.
Everyone very pleasant and polite didn't have to wait a long time
Nov 23, 2022
People there are very courteous and helpful. Th... — Brenda E.
People there are very courteous and helpful. They are also engaging in conversation, and you don't feel they are rushing through the exam. I was pleased to see more diversity in employees during this latest visit.
Nov 21, 2022
I have referred several to this practice. — Shirley B.
I have referred several to this practice.
Nov 21, 2022
Top notch customer service! — Marcelo D.
Everything was easy and everyone was super kind.
Nov 19, 2022
Everyone is caring & helpful.Listen to my requ... — Marjorie U.
Everyone is caring & helpful. Listen to my request to do puff machine after eye chart reading.
Nov 18, 2022
Patrick was awesome! The entire staff is warm ... — Kimberley C.
Patrick was awesome! The entire staff is warm and friendly, the
Nov 18, 2022
Always a helpful, friendly atmosphere. Dr. Perr... — John H.
Always a helpful, friendly atmosphere. Dr. Perry is the best ophthalmologist I’ve ever had and his expertise is always evident in his diagnoses.
Nov 18, 2022
Staff was professional and took their time with... — Alisa H.
Staff was professional and took their time with me. The doctor and her assistant were thorough and answered my questions.
Nov 18, 2022
Extremely knowledgeable, professional staff tha... — Harry M.
Extremely knowledgeable, professional staff that really cares about their patients. And it shows.
Nov 17, 2022
Everyone is friendly and knowledgeable!! — Robin P.
Everyone is friendly and knowledgeable!!
Nov 17, 2022
Excellent customer service!!! The staff is so f... — Amy M.
Excellent customer service!!! The staff is so friendly and professional. Appointments are always on time
Nov 17, 2022
Staff were extremely professional and patient — Melena V.
Staff were extremely professional and patient
Nov 17, 2022
Very organized operation. I was able to get an ... — David T.
Very organized operation. I was able to get an appointment the same day and was in and out in a very efficient manner.
Nov 16, 2022
The most perfectly splendid experience I’ve had... — Jennifer L.
The most perfectly splendid experience I’ve had in a very long time. Walked into the office greeted with sincerity. The staff were well organized , professional & happy. I arrived early as recommended @1:46. My appointment was @ 2:15.I was seen in a timely manager 1:55 , felt comfortable and at ease. My doctor was super nice and informative. All in all great experience. Thank you
Nov 14, 2022
Wonderful experience! — Susan G.
Everyone professional, and very helpful. Nice group of people all round.
Nov 12, 2022
Every person from the doctor on down answered m... — Mary Ellen T.
Every person from the doctor on down answered my questions and went out of their way to make my experience pleasant and thorough.
Nov 11, 2022
Courteous and thorough care... — Karen B.
Courteous and thorough care. Optician was very helpful even though I wasn’t buying glasses there. She explained thoroughly the different kinds of nose pieces. Very respectful. Thank you!!
Nov 11, 2022
Great customer service, hand out the business c... — Jackie A.
Great customer service, hand out the business cards to my clients and friends.
Nov 10, 2022
A truly superior optometric practice! — Susan D.
The office is friendly, professional, efficient, and have my eye health as it’s priority!
Nov 10, 2022
It was a lovely experience, just don’t have any... — Normisa D.
It was a lovely experience, just don’t have anyone to recommend
Nov 8, 2022
Dr. Stacy and team were professional, courteous... — Todd N.
Dr. Stacy and team were professional, courteous and thorough. They answered all my questions and I would highly recommend them
Nov 7, 2022
Exceptional customer service. — Mary W.
Arrived 15 minutes early as requested and was immediately taken back to start appointment. Doctors and staff have exceptional customer service skills, explain everything in detail and provide excellent explanation of services and costs involved.
Nov 7, 2022
Everyone is so friendly and welcoming! — Rosalee H.
Everyone is so friendly and welcoming!
Nov 7, 2022
Friendly, knowledgeable, courteous & genuine de... — Sydney JR K.
Friendly, knowledgeable, courteous & genuine desire to make this visit pleasant.
Nov 7, 2022
I have always felt like a valued customer. I ha... — Linda M.
I have always felt like a valued customer. I have special needs with one eye and the staff have always made sure my glasses were correct. And they did it patiently.
Nov 7, 2022
Friendly staff and very good service. — William W.
Friendly staff and very good service.
Nov 7, 2022
Staff always respectful & professional. The eye... — Kimberly M.
Staff always respectful & professional. The eye doctors listen & give a thorough exam. I have been a patient here for 20 years & highly recommend them for services.
Nov 5, 2022
Always a pleasant experience!! Everyone is frie... — Steven M.
Always a pleasant experience!! Everyone is friendly and professional!!
Nov 5, 2022
Great well- managed office with excellent train... — Sandra W.
Great well- managed office with excellent trained staff. Excellent customer service and care. Best place I have ever been. Good supply of products. I have never had to wait and they are not rushed when they see you. They take their time with you at each visit to thoroughly examine your needs. I highly recommend!
Nov 3, 2022
Staff always friendly! No waiting, as soon as ... — Gayla C.
Staff always friendly! No waiting, as soon as you get there your taken back for your appointment! Dr Nilsen always answers every question and explains everything.
Oct 29, 2022
Review — Pierre L.
When I am at Nilsen"s, I feel as though I am amongst friends. Everyone is so nice !
Oct 29, 2022
— Jean W.
I just had scratched lenses replaced, waited while they were cut and inserted into the frames. I was treated very well, as usual. My glasses were taken very soon after I arrived, time to replace was explained, and I was happy to wait the 20 or 30 minutes it took. Now I can see without looking through scratches!
Oct 29, 2022
Very efficient office. Patrick was great at doi... — Gregory P.
Very efficient office. Patrick was great at doing all the testing prior to the exam. He is very relaxing and friendly. Dr. Kellerman is also very kind and listens to your concerns. Christine reviewed all my options with my vision insurance to pick the best frames and lenses.
Oct 28, 2022
Received great service Thoroughly checks your ... — Tanya T.
Received great service Thoroughly checks your eyes.
Oct 28, 2022
10 out of 10 — Sarah W.
Fast, easy, still there for you when you have questions. This place is great!
Oct 26, 2022
Excellent welcome - very professional service b... — Edward J.
Excellent welcome - very professional service by everyone that I spoke to. Other companies could learn a lot fr how you do it!
Oct 26, 2022
Very friendly, lots of staff available to help ... — Tanner K.
Very friendly, lots of staff available to help people, and clean office.
Oct 24, 2022
Everything You Want In Care — Judith S.
While the care from the Drs. Nilsen is everything you want from your doctor; personable, great listener, not rushed, and extremely knowledgeable we all know it’s the staff that makes the practice. EVERYONE in this office is friendly, helpful and most of all professional.
Oct 24, 2022
A Wonderful and Knowledgeable Eye 👁 Practice... — Jennifer M.
From the moment I entered the office I was treated as if I was their only concern. They all are so helpful and knowledgeable and I feel well taken care of when I go for my appointment. If you have an emergency with your eyes call them or you need a yearly exam they are the eye practice you should see!!
Oct 22, 2022
Customer service and knowledge are exceptional!... — Keith M.
Customer service and knowledge are exceptional!
Oct 22, 2022
Another great experience at Nilsen! — Diana G.
I think Nilsen is a well run, professional operation. Every employee I have ever come in contact with has been caring and pleasant. Their prices on contacts are surprisingly competitive.
Oct 21, 2022
— Susan B.
Everyone in the office is professional, helpful, and friendly. Dr Perry is as well. His exams are thorough, and he takes the time to give detailed explanations if needed. I've been using Nilsen Eye Care for years and look forward to my visits each year.
Oct 17, 2022
Amazing experience from beginning to end! — Katherine B.
Amazing experience from beginning to end!
Oct 17, 2022
Great experience through the whole process... — Bryan D.
Great experience through the whole process from check-in to exit. Everyone was friendly and I felt like they were happy to take care of me. Both folks who gave me the exam explained everything thoroughly.
Oct 15, 2022
The staff and friendly, efficient and effective... — Richard H.
The staff and friendly, efficient and effective in professionally carrying out their roles and customer care. Always a pleasant appointment. Doctor and staff readily explain procedures and make valued recommendations.
Oct 14, 2022
Everybody is very friendly and professional! — Shirley C.
Everybody is very friendly and professional!
Oct 14, 2022
My check in was very easy and quick. The employ... — Veronica R.
My check in was very easy and quick. The employee who helped me with the fitting for my glasses was very personable and helpful. Very nice and quick to the point.
Oct 14, 2022
Disappointed — Catherine S.
I love you guys and have recommended you, but you put the wrong prescription in my glasses this time! My glasses broke because of an accident. I wanted the same frame and prescription. All good. Except when I picked them up, and everything was fuzzy. Turns out, it was a distance rx instead of reading. Of course you’re fixing it, but I’m having to wear my gouged and broken glasses for twice as long!!! Do better, please.
Sep 28, 2022
Amazing office — Deborah B.
They are an amazingly well run office and have top doctors, machines and eye wear styles and products. They go the extra mile to keep your eyes healthy
Sep 28, 2022
Was treated very well. Tests were accurate and ... — Kay S.
Was treated very well. Tests were accurate and in a timely manner
Sep 27, 2022
Take the masks off it is ridiculous to see peop... — Jeffrey K.
Take the masks off it is ridiculous to see people wearing masks that are vaccinated not to mention the paper masks you hand out in the lobby are completely worthless.
Sep 24, 2022
Everyone is very professional and does a great ... — Jane J.
Everyone is very professional and does a great job. I am always pleased with the service I get.
Sep 23, 2022
Received service as soon as I walked in. Very ... — Larry E.
Received service as soon as I walked in. Very efficient.
Sep 23, 2022
All people wee very nice. Listened and were hel... — James M.
All people wee very nice. Listened and were helpful.
Sep 21, 2022
Your staff is always friendly and welcoming. Th... — Kim G.
Your staff is always friendly and welcoming. The office has a clam energy.
Sep 20, 2022
I refer your services all the time to co-worker... — Dale C.
I refer your services all the time to co-workers, family and friends.
Sep 17, 2022
I have had a positive experience on all my vi — Walter S.
I have had a positive experience on all my visits
Sep 16, 2022
Rebekah repaired my glasses in minutes. — Marion P.
Rebekah repaired my glasses in minutes.
Sep 16, 2022
I wouldn’t go anywhere else! — Mary C.
I’ve been coming to Nielsen for years. I wouldn’t go anywhere else!
Sep 15, 2022
Perfect eye care!! — Rafael P.
This office is no waiting, from the minute I walked in the door I was greeted and taken care of. And all the years going to the eye doctor I have never seen a more friendlier group and professional.
Sep 12, 2022
Great Experience — Thomas B.
I didn't have to wait when I arrived. Conner was very personable and efficient with the pre-exam activities. As always, Dr. Eric Nilsen was great. The optical technicians were easy to work with and steered me toward frames that met my preferences. The entire process took about an hour.
Sep 9, 2022
Good service! Very happy with Dr and staff! — Rudolph H.
Good service! Very happy with Dr and staff!
Sep 9, 2022
Quick and friendly service, Dr Neilson is conce... — Steven B.
Quick and friendly service, Dr Neilson is concerned with your eye health
Sep 8, 2022
Dr. Nilsen is the best!!! His staff is kind and... — Rhonda C.
Dr. Nilsen is the best!!! His staff is kind and caring. I would not go anywhere else!
Sep 3, 2022
I was able to get in within a couple hours of c... — Jacquelyn B.
I was able to get in within a couple hours of calling to have a problem assessed. Very efficient staff and no waiting.
Sep 2, 2022
Everyone is very pleasant and easy to work with... — Byron C.
Everyone is very pleasant and easy to work with. It’s obvious that the Nilsen’s take care of their staff. Look into Experticity! Provides great discounts and knowledge on the products you sell.
Sep 2, 2022
Always a well oiled experience. Everyone frie... — Valerie W.
Always a well oiled experience. Everyone friendly!
Aug 31, 2022
Everyone is so friendly, patient and welcoming.... — Monica M.
Everyone is so friendly, patient and welcoming. The assistant was very personable listening to my vision needs. Never have I felt rushed during any appointment
Aug 29, 2022
I was looking for a smaller eye practice and I ... — Virginia D.
I was looking for a smaller eye practice and I found a great one. I instantly felt comfortable and enjoyed meeting my new eye doctor. Thank you and I will look forward to my ongoing relationship with your practice.
Aug 27, 2022
— Sandy B.
Great place to have my eyes checked. All th employees are super considerate and so are the staff. My Dr. Nilsen as alwaysbeen super to my needs. Thanks you so much!!!!
Aug 26, 2022
Had a problem with my eye and they saw me right... — William S.
Had a problem with my eye and they saw me right away and took care of it.
Aug 25, 2022
From beginning to end the pricess was great! — Stephen M.
From beginning to end the pricess was great!
Aug 25, 2022
I appreciate the attention and knowledge from t... — Sharon C.
I appreciate the attention and knowledge from the staff and doctor.
Aug 22, 2022
Kudos! — Lauren B.
Every aspect of our visit was professional, efficient, and patient focused. What a pleasant experience!
Aug 19, 2022
Both Nancy and I were disappointed that there w... — Neal N.
Both Nancy and I were disappointed that there was a decision to bill our visit as medical. The additional cost to us is significant, particularly for me given that I had been for a real medical matter just a few days previously. We’ve talked together about this experience and feel the billing decision had to do with compensation for the practice and not routine checkups. We expect to pick up our records a go next year to a different provider.
Aug 19, 2022
I love to recommend you all and do so often! — Teresa G.
I love to recommend you all and do so often!
Aug 19, 2022
Everyone at Nilsen is knowledgeable, friendly, ... — Latonya R.
Everyone at Nilsen is knowledgeable, friendly, and professional.
Aug 19, 2022
Excellent service from scheduling to exam. Firs... — James N.
Excellent service from scheduling to exam. First class.
Aug 19, 2022
Great team of professionals — Laura M.
These folks are always nice, courteous, efficient with time and answer all of my questions!
Aug 18, 2022
Over 10 Years of wonderful Ccre for me and my f... — Ronald B.
Over 10 Years of wonderful Ccre for me and my family .
Aug 18, 2022
I have been Dr. Perry and the Nilsen practice f... — Richard L.
I have been Dr. Perry and the Nilsen practice for many years and have always been very happy with both. Dr. Perry is extremely professional, very personable, and just a great guy! His assistant, Kaylee, is also an extremely competent, charming, and warm person and a joy to work with.
Aug 17, 2022
Everyone is always so polite, friendly and kind. — Martha A.
Everyone is always so polite, friendly and helpful. Since I do not have vision insurance, it is nice to know up front how much everything will cost, and they are so good at doing that. Dr. Perry is so thoughtful, and always explains everything he is doing and truly listens when I express concerns. I hate that we still have to wear masks. My husband's cardiologist doesn't even wear them any more! So, I wish that would stop and then I would give a 10 rating.
Aug 17, 2022
Took 2 visits to fix my problem — Stacey Z.
My eye wasn’t thoroughly looked at so my problem continued for a few days until I came back and another Dr decided to inspect the underside of my eyelid.
Aug 16, 2022
AWESOME AWESOME AWESOME....would definitely rec... — Shawn W.
AWESOME AWESOME AWESOME....would definitely recommend ❗️Staff and doctors are professional...efficient...respectful ❤️
Aug 14, 2022
Great atmosphere and highly professional servic... — Malcolm T.
Great atmosphere and highly professional service. Full explanation of assessment and care decisions. The patient is in charge of their health with tremendous guidance!
Aug 13, 2022
Nilsen Eye Care always does an outstanding job ... — Eric C.
Nilsen Eye Care always does an outstanding job ... from notifying you of your appointment , to check in, to prescreening , to exam , to optical dept
Aug 11, 2022
Great service supe professional everyone in the... — Olga G.
Great service supe professional everyone in the office!!👍 and they speak Spanish and inglés
Aug 11, 2022
People are very friendly and very helpful...I w... — Sandra A.
People are very friendly and very helpful...I would definitely recommend them.
Aug 8, 2022
Molly was awesome, as well as Brooke helping me... — Sandra S.
Molly was awesome, as well as Brooke helping me with choosing the right frames.
Aug 6, 2022
From the time of my of making my appointment to... — Christian C.
From the time of my of making my appointment to the time of my appointment communication was great. That is really important to me. The staff is well train from the greeting moments to the end of the appointment, one gets the outmost of attention and courtesy no matter how busy the office is..
Aug 6, 2022
Your service is wonderful! — Jacob H.
Your service is wonderful! The staff is kind and knowledgeable
Aug 5, 2022
Dr. Stacy is top notch. — David G.
Dr. Stacy is top notch. He is very genuine and goes the extra mile. Took the time to listen to my concerns and was able to provide the information I was looking for.
Aug 4, 2022
Best eye care anywhere! I’ve been a patient fo... — Jeffrey O.
Best eye care anywhere! I’ve been a patient for over 20 years even though I’ve lived in South Carolina the past 6 years. It’s worth the trip.
Aug 1, 2022
— Lesley G.
Friendly staff. They took the time to explain the steps through the exam and my options for eyewear. I like that they have extended hours and are willing to see me again at no cost if my prescription needs adjustment
Aug 1, 2022
Everyone was very friendly and helpful. The do... — Elizabeth B.
Everyone was very friendly and helpful. The doctor answered all of my questions.
Jul 31, 2022
Dr. Stacey was very kind and patient with my so... — Aiden B.
Dr. Stacey was very kind and patient with my son who is on the spectrum. Would highly recommend him!!!
Jul 29, 2022
All was well with the appointment. Very efficie... — Rachel A.
All was well with the appointment. Very efficient. Just wanted to point out one thing that bothered me. I've had appointments with 2 doctor's in different practices recently. Both had me remove my mask in the exam room so they could appropriately perform an exam. When I was in the exam room at Nilsen, I was told to hold both the stick that covers one eye and also a fan so that my glasses wouldn't be fogged up due to wearing my mask. I'm all for precautions, but this is completely ridiculous and over the top. It is not 2020 any more.
Jul 27, 2022
The staff was sooo kind and professional . My ... — Rosalind D.
The staff was sooo kind and professional . My optometrist Dr. Kellerman was extremely thorough and she took her time . I have been to several eye care/ institutes however this one is by far the best .
Jul 20, 2022
Very prompt and courteous service, staff is kno... — Bessie B.
Very prompt and courteous service, staff is knowledgeable and organized; Dr. Nilsen performed a thorough eye exam and plan for treatment.
Jul 19, 2022
I was not a patient of Nilsen. When I called o... — Dara M.
I was not a patient of Nilsen. When I called on a Saturday morning with an eye problem, I was seen in a half-hour! What a blessing - I had an infection on my cornea and immediately medical attention was HUGE! THanks!
Jul 18, 2022
Wait time after check in remains the most effic... — William B.
Wait time after check in remains the most efficient of any practice experienced, Each member of the staff providing a service is polite, professional and patient focused! Simply the best Optometrist office ever visited!
Jul 18, 2022
Mr — Michael B.
They were quick to check me in and bring me back to waiting area, away from the lobby where it seemed crowded
Jul 18, 2022
Love the staff always friendly and helpful — Bounlay C.
Love the staff always friendly and helpful
Jul 16, 2022
Friendly, punctual, and willing to listen to qu... — Krista Z.
Friendly, punctual, and willing to listen to questions/concerns
Jul 15, 2022
Love Nilsen! Very professional, excellent staf... — Diana G.
Love Nilsen! Very professional, excellent staff and competitive prices.
Jul 14, 2022
I've been a patient of Dr. Nilsen for sever — Angela J.
I've been a patient of Dr. Nilsen for sever
Jul 13, 2022
— Willie D.
Nilsen Eye Care is outstanding in the service they provide. The process of getting in and out is very efficient. Everyone is very nice and knowledgeable about their process in the care of you. I would highly recommend them anyone looking for exceptional eye care.
Jul 13, 2022
Everyone that we encountered was very nice and ... — Carol F.
Everyone that we encountered was very nice and professional. The service was quick. We were in and out in no time. I am mentally disabled and everyone I encountered was very understanding. Thanks for the great service.
Jul 13, 2022
When I first entered the office I was very shor... — Marianne B.
When I first entered the office I was very short of breath from walking up the ramp. I said to my grandson that I needed a chair, and before he had a chance to process that, a young woman from behind me brought me a chair. I didn't get her name...but I really appreciated what she did. Both Becca and Brooke were personable, professional, and very helpful. I was grateful for Brooke's patience. I enjoyed listening to the discussion my grandson and Dr Stacy had about the glasses made for computer watchers!
Jul 11, 2022
Great interpersonal skills and knowledge. — Penelope M.
The staff is personable. The exams are thourough, the establishment is well-run and spotless. They have a decent selection of frames. This visit the computers were down and slow, but 99% of the staff didn't let it affect their disposition. They didn't openly complain, show it in their face, or speak negative about the problem. Only one person seemed a little flustered. Grace was more knowledgeable than whoever helped me during my last visit, where I purchased two frames that were too large for my face. It's unfortunate I can never use those Jimmy Choo and Kate Spade costly frames again. Grace was very patient with my decision making. She obviously knows her business. Conner has the potential to be as personable as the rest of the staff. He was very thorough with his exam. He has a bright future. Dr. Perry is the greatest. He never rushes me and has a great chairside manner. He doesn't mind all my questions. His expertise is evident. Years ago, I almost stopped coming when I used to see another doctor and there was no diversity in the staff, but I'm glad I stayed because it has improved. I think I have been coming about 10 years now. Thank God for eyecare and eyewear insurance. The first thing my husband said when we left was, the service was so great we will never go elsewhere.
Jul 10, 2022
Quick and accommodating. Get you in to perform ... — Jeffrey N.
Quick and accommodating. Get you in to perform an exam quickly.
Jul 8, 2022
Dr Stacy is wonderful! Always so pleasant and h... — Lisa M.
Dr Stacy is wonderful! Always so pleasant and he does a fantastic job of explaining options in eye care.
Jul 7, 2022
Great customer service and appointment time was... — David B.
Great customer service and appointment time was right on schedule
Jul 4, 2022
Everyone was very nice and friendly, keep up th... — Vanessa A.
Everyone was very nice and friendly, keep up the good work🙂💕💞
Jul 2, 2022
I’ve always been very happy with not only the s... — Erin D.
I’ve always been very happy with not only the service, but the attitudes of everyone in the office. I love Dr. Stacy and David is hands down the absolute best tech to put a puff of air in your eye.
Jul 2, 2022
Always a great experience here! — Michael B.
Always a great experience here! The doctors are so knowledgeable and explain everything so well. It’s also nice to have such a helpful staff who get our family into the right frames and lenses. This is by far the best place in Richmond.
Jul 2, 2022
Connor was very nice and helpful. A great addit... — Lee D.
Connor was very nice and helpful. A great addition to your staff!
Jul 1, 2022
The optometrist was the best one I have ever be... — Brian M.
The optometrist was the best one I have ever been to she was so helpful and so nice she was a Pleasure to deal with
Jul 1, 2022
Excellent service/Excellent care and attention ... — Deborah C.
Excellent service/Excellent care and attention to detail. Would not go anywhere else. Have been with this practice since day one!
Jun 30, 2022
Arrived early and had NO wait. Everyone is ver... — Kristina H.
Arrived early and had NO wait. Everyone is very friendly and personable, and they go out of your way to make you feel relaxed and comfortable. They are not only committed to eye health, but the overall well-being of the patient, and do a great job of explaining how medical issues play a role in eye issues.
Jun 30, 2022
Dr nilsen changed my right eye prescription...I... — Wallace W.
Dr nilsen changed my right eye prescription...I love the change...it's working for me...the office staff is friendly and great!!!
Jun 30, 2022
Wonderful friendly staff, thorough & knowledgea... — Faith B.
Wonderful friendly staff, thorough & knowledgeable Doctors & technicians took care of my needs.
Jun 30, 2022
Staff is so wonderful, kind and patient. — Thomas P.
Staff is so wonderful, kind and patient.
Jun 27, 2022
Everyone is always so nice and genuine - EVERYO... — Ashley Z.
Everyone is always so nice and genuine - EVERYONE!
Jun 27, 2022
Always a great experience! — Jennifer M.
Always a great experience with friendly doctors and staff. Also the fabulous selection of frames, I look forward to my annual appointment!
Jun 25, 2022
Staff is always professional and efficient. Dr ... — Bonnie D.
Staff is always professional and efficient. Dr A. Nielsen is excellent. Definitely recommend her
Jun 25, 2022
Awesome Eye Care and People! — Stacy C.
Dr. Nilsen has been my eye doctor for years. He is always so pleasant and upbeat. I appreciate that he does not want to overprescribe. Even when I have lived two hours away, I still saw him for my appointments instead of finding a doctor near to my home. Why? He is the BEST! His team is AMAZING—they are incredibly friendly, patient, and helpful! Thank you for such wonderful care!
Jun 24, 2022
Dr Nilsen and his staff are top notch!! I woul... — Sherry L.
Dr Nilsen and his staff are top notch!! I wouldn't even consider leaving his practice. I refer friends/neighbors without hesitation.
Jun 24, 2022
Awesome experience, some the exam to the select... — Leonel T.
Awesome experience, some the exam to the selection of frames to how easy the billing was. This was top notch I will definitely come back.
Jun 23, 2022
The tech-Patrick was very informative, kind and... — Kaelyn J.
The tech-Patrick was very informative, kind and patient. He made the visit a lot less nervously, than I expected it to be.
Jun 23, 2022
Wonderful experience at this office. — Charles S.
Wonderful experience at this office. Largest optical practice I have ever experienced. I learned more about eye care in one hour, than I had learned my entire life. I give it my endorsement 100%! I do not do that often. I cannot wait to pick up my new eyewear.
Jun 23, 2022
Excellent, attentive customer care! Providers ... — Kelsey C.
Excellent, attentive customer care! Providers are always proactive with great bedside manner. I have always had a positive experience during my 5+ years as a patient at their practice. Always enjoy my eye appointments at Nilsen and would not go anywhere else!
Jun 22, 2022
Everyone at Nilsen is always so friendly! Neve... — Judith S.
Everyone at Nilsen is always so friendly! Never feel rushed. Love it!
Jun 20, 2022
Dr. Stacy is outstanding at answering all of yo... — Harriet D.
Dr. Stacy is outstanding at answering all of your questions and has a very pleasant way about it. He is quite knowledgeable about Fuch’s dystrophy which he diagnosed recently and advises me as to what to do. The staff at Nilsen are all great to work with.
Jun 20, 2022
Everyone in the office from the front desk staf... — Charlotte G.
Everyone in the office from the front desk staff to the medical team was so kind and patient with my nervous 5 year old! We had a great visit and she walked out with an adorable pair of glasses.
Jun 17, 2022
Great customer experience! — Keith M.
Great customer experience! No waiting room. Friendly and professional staff. Everyone person knew I was a new client and welcomed me. Every procedure was thoroughly explained and coordinated. Well done!
Jun 17, 2022
your staff is awesome! Professional, friendly a... — Sean S.
your staff is awesome! Professional, friendly and fast! Always an amazing experience from check-in all the way to check-out.
Jun 17, 2022
Our family really appreciates Nilsen’s dedicati... — Laurie C.
Our family really appreciates Nilsen’s dedication to providing a positive experience during each office visit. Many thanks to Dr Stacy too!
Jun 16, 2022
Excellent communication and service... Knowledg... — Ceasar J.
Excellent communication and service... Knowledgeable staff
Jun 15, 2022
absolutely amazing as always! — Jessica F.
y’all are always on point! professional and friendly. i never have to wait long. i feel heard and understood. thank you!
Jun 10, 2022
My experience with Nilsen has been great — Sandra A.
My experience with Nilsen has been great the staff is always friendly and smiling. Dr. Perry is a great doctor . I would recommend them
Jun 10, 2022
Insurance switch at checkout. — Virginia B.
I was happy until checkout. In that small area there are six people talking loudly either on the phone or in person to the point I could not fully hear/understand because of all the background noise. I was told my bill before checkout and then at checkout they said it was eighty dollars more. I was told it was going to go through my medical insurance rather than my vision insurance. I did not have a medical appointment; I was in for my annual eye/vision checkup. Dr. Perry never said my appointment was a medical appointment--he is not an MD. If I can't use my vision insurance for my yearly exam when can I use it? The lady up front was borderline belligerent and said she would process the bill through my vision insurance this year but next year it would be considered a medical appointment. The difference was eighty dollars. I thought it was a ploy to get more money and how dare I ask a question. I didn't like being told what next year would be when things could be very different. If I hadn't asked a question I would be out of eighty dollars. I did not have a good feeling about the entire exchange.
Jun 8, 2022
They made us sign a financial statement never h... — Robert H.
They made us sign a financial statement never had a problem ever paying our bill before. Sent to us by email at 8:30 am the appropriate that morning. Of course we hadn’t seen it. There was so many people in the place but yet your concerned about everyone wearing a mask.Why are you scheduling so many patients at one time! They were backed up waiting to be checked out.
Jun 6, 2022
Great care even on Saturday! — Susan K.
Love that I was able to be seen on short notice when I noticed a flashing light in the exterior of my left eye! Thankfully it was some normal shedding of ocular lining in back of eye.
Jun 6, 2022
I came into the office without an appointment b... — Mary B.
I came into the office without an appointment because I was seeing cloudiness in my right eye. The office staff was really nice and accommodating. I saw Dr. Ketterman (sp) and she checked everything thoroughly. I felt so much better after getting the exam. Nilsen has been my go to eye clinic for several years and I will never change!
Jun 6, 2022
Emergency visit — Lory D.
Great visit they got me in promptly due to an emergency visit, since my regular eye Dr, was uavailable, and the issue was resolved perfectly.
Jun 6, 2022
Everyone was helpful doctor was on point took g... — Martha H.
Everyone was helpful doctor was on point took good care of problem
Jun 6, 2022
Outstanding in all respects, from entry welcome... — Thomas P.
Outstanding in all respects, from entry welcome, examinations, glasses and lens selections, and even to paying, everyone is friendly, professional, and efficient.
Jun 6, 2022
Service fast and friendly. — Ellen C.
Everyone was friendly and service was quick. I did not have to wait for anyone.
Jun 3, 2022
As a long-time client, I've always been taken ... — Clareta S.
As aa long-time client, I've always been taken in on time, supported and informed so I can make a decision on my eye health.
Jun 3, 2022
Dr. Nilsen runs a great practice. Really like g... — Jeffrey L.
Dr. Nilsen runs a great practice. Really like going there. Except for one thing. A week in advance I get an email saying (correctly) that my appointment is at 9:30, but I should arrive 15 minutes early to do something or other. That sounds like my appointment is for 9:15, not 9:30. Why not say that up front? Why do doctor's offices do this!!! It would be like making an appointment to get your muffler replaced and being told to arrive 15 minutes early so that they can remove your current muffler!
Jun 3, 2022
Love Dr. Alexandra! — Sarah E.
Love Dr. Alexandra! She is knowledge, professional, a great listener, and friendly! Couldn’t be happier.
Jun 3, 2022
Dr. E. Nilsen is highly skilled, thorough and e... — Lawrence M.
Dr. E. Nilsen is highly skilled, thorough and empathetic. The staff is congenial, efficient and work together as a seamless team. It is an exceptionally high functioning professional office.
Jun 2, 2022
I’ve already recommended you to all my friends.... — Catherine I.
I’ve already recommended you to all my friends. Dr. Nilsen has helped me with a number of eye issues. He knows all the best people to help. I’ve been a patient for a long time and the service just continues to improve.
Jun 2, 2022
Great all round service, thank you !!! — Timothy B.
Great all round service, thank you !!!
May 30, 2022
Nilsen Eye Care was recommended to me by my fri... — Billie W.
Nilsen Eye Care was recommended to me by my friend when we moved here. I used their service and was very pleased. I will recommend them to others.
May 27, 2022
First visit — Dayle G.
This was my first visit. I was very pleased with the staff, the service, and the actual exam. Everyone was friendly and knew their job. There was no pressure to buy glasses. The visit ran very smoothly. I highly recommend Nilsen Eye Care on Courthouse Road.
May 27, 2022
They are great!! They always take care of me an... — Nylia J.
They are great!! They always take care of me and my family!!
May 25, 2022
Simply the Best! — Shannon F.
Simply the Best! Everything moves so efficiently from the moment I walk in to the moment I leave. Their process works so well and the communication on billing and my options is transparent and clear. Style options are amazing and the staff is so helpful.
May 25, 2022
A great facility and wonderful staff. — Amanda W.
A great facility and wonderful staff. I needed to be seen urgently twice in the last year and both times they got me in right away. I would recommend this office to anyone looking for good eye management.
May 23, 2022
Staff was very professional and knowledgeable. ... — Claudette D.
Staff was very professional and knowledgeable. Enjoyed my visit.
May 21, 2022
Wonderful First Visit — Joseph T.
We had a really nice experience. Everyone on the staff were very very nice and highly professional. Dr. Nilsen did a terrific job. She was involved in every step of the process.
May 21, 2022
I will be back!!!! — Keisha M.
Took care of my needs with care. Everyone was Very nice and polite. Can’t wait to visit again.
May 19, 2022
Flexibility with scheduling an appt and weekend... — Angela H.
Flexibility with scheduling an appt and weekend hours. The exam process is efficient and fast.
May 17, 2022
Great staff that is very friendly from the time... — Nicholas H.
Great staff that is very friendly from the time I walked in the door to the time I checked out. Very clean atmosphere and I just felt welcomed while interacting with everyone. Knowledgeable staff that was able to answer all my questions with confident. Highly recommended Nilsen Eye Care to all!
May 16, 2022
Great customer service from all the staff who a... — Johnny B.
Great customer service from all the staff who assisted me especially my eye doctor.
May 16, 2022
KATIE WAS VERY KNOWLEDGEABLE — Johnny D.
KATIE WAS VERY KNOWLEDGEABLE AND PATIENT EXPLAINING OPTIONS FOR MY EYE GLASSES
May 16, 2022
Staff very friendly and got quick service. — Shirley L.
Staff very friendly and got quick service.
May 16, 2022
The office space is beautiful. The staff is ver... — Jacquelyn B.
The office space is beautiful. The staff is very efficient and absolutely no waiting time. Dr. Stacy is awesome and thorough.
May 14, 2022
Have been a patient for almost 20 years. Excel... — Edward B.
Have been a patient for almost 20 years. Excellent, caring service from Dr. Alexandria Nilsen. Always clear instructions, recommendations and explanations.
May 14, 2022
I have always been treated with the utmost resp... — Thomas V.
I have always been treated with the utmost respect when there for whatever reason.
May 13, 2022
Great Experience! — Tiffany S.
The second I left the office, I had already texted people that they should come to Nilsen Eye Care! It was the best experience I've ever had at an eye doctor. The staff was VERY friendly and efficient, and made me feel like they cared right when I walked in.
May 13, 2022
"Full service" eye care — Patricia P.
I was called back early and each step of the exam process was explained. Dr. A. Nilsen took time to explain what she was looking for as she reviewed the "photo of my eye". Great exam feature to take advantage of as an extra screening for glaucoma.
May 8, 2022
I was greeted by polite and professionals. Tha... — Joan W.
I was greeted by polite and professionals. Thank you for all you do for me. Love my doctor. He’s a good one. Thank you all.
May 7, 2022
Nilsen Eye Care - A Smart Choice — Marie H.
Without a doubt Nilsen Eye Care tops the charts when it comes to the most comprehensive eye care in the Richmond area. The staff from the reception are to the doctors are courteous, welcoming, informative and thorough. I love choosing new eyeglass frames from their extensive selection and the technicians give great guidance in this selection without being aggressive. Nilsen Eye Care would be a smart choice for the whole family’s eye care needs!
May 7, 2022
— Tiffany M.
Dr Kellerman was wonderful. She is always so friendly and helpful and never keeps me waiting. Bieny was exceptional. I will always ask for her when getting my glasses!
May 6, 2022
I appreciate the excellent service I receive wh... — Pamila W.
I appreciate the excellent service I receive when I see Dr. Neilsen.
May 5, 2022
As always, prompt, courteous and efficient. Lo... — Eileen S.
As always, prompt, courteous and efficient. Love Dr Nilsen and his staff.
May 2, 2022
As always the staff and the doctor are always i... — Terry P.
As always the staff and the doctor are always informative and pleasant always a great experience.
Apr 29, 2022
Everyone was very prompt, pleasant, professiona... — Kathy H.
Everyone was very prompt, pleasant, professional and helpful from check-in through ordering new glasses.
Apr 29, 2022
Fast service, knowledgable and friendly staff — Michael C.
Fast service, knowledgable and friendly staff
Apr 29, 2022
I saw Biene for a frame adjustment. She is the ... — Thomas S.
I saw Biene for a frame adjustment. She is the BEST! I request her every time because she is the only one who can get my frames adjusted perfectly!
Apr 28, 2022
I just moved to the area. I really like the car... — Michael W.
I just moved to the area. I really like the care. I recommended you to my wife and she is coming for her first visit this week!
Apr 27, 2022
No waiting at all. Very friendly and courteous ... — Jacqueline R.
No waiting at all. Very friendly and courteous persons.
Apr 25, 2022
Top quality eye-care professionals — Marvin M.
Nilsen has been my eye-care provider for years. They have always been the utmost examples of professional performance, information, and courtesy. Their explanations are clear and helpful, and their support of the products they provide has been extremely reliable. In addition, communication with the office has always been prompt and clear. In a complicated world, they provide uncomplicated and comprehensive eye care.
Apr 25, 2022
The reception process was quick and easy, they ... — Aidan H.
The reception process was quick and easy, they always offered their best lenses, Dr. Nilsen came quickly to check my eyes, and it all took less than an hour. Overall very good service.
Apr 23, 2022
You all have the process from coming in to appo... — Sally M.
You all have the process from coming in to appointment to finishing out with glasses/contacts/paying your bill down. Not a lot of waiting around, you all just keep it moving and look calm doing it. Everyone was very nice and unhurried. Very pleasant experience.
Apr 23, 2022
As always, very efficient and professional. — Linda H.
As always, very efficient and professional.
Apr 21, 2022
Caring, efficient staff and doctors.Taking tim... — Marilyn P.
Caring, efficient staff and doctors. Taking time to ask and answer your questions. No pressure to sell you their products.
Apr 21, 2022
I felt a little “rushed” for the first time eve... — Nancy W.
I felt a little “rushed” for the first time ever. I asked for the retinal scan and it wasn’t until check out that I remembered they forgot. When I brought it up, they said come back for it.I did need to return anyway. When I told them I had a full schedule for the next two weeks, the office was insistent that I not wait. I insisted that I would make a follow appointment later.
Apr 19, 2022
Incredibly polite and professional staff. — William A.
Incredibly polite and professional staff. I called with an eye issue and they were able to see me the same day. The receptionist was even able to get my care covered by my insurance. Highly recommend this office.
Apr 18, 2022
Always professional, knoand so nice — Kathleen C.
Always professional, knowledgeable and so nice
Apr 17, 2022
The office visit was very pleasant. The servi... — Faye M.
The office visit was very pleasant. The service was prompt and complete. Everything was done decently and in order.
Apr 16, 2022
I had a very good experience with Nilsen Eye Ca... — Teresa T.
I had a very good experience with Nilsen Eye Care on Courthouse Road. I did not wait long and felt at home there. I learned things about my eyes and vision I didn't know. It was a very informative visit. I had a very positive visit. The staff was excellent. I would highly recommend them!
Apr 16, 2022
Incomparable Eye Care!! — Phyllis B.
There is no category rating high enough to exemplify the honor it is to have been one of Dr. Nilsen's patients, these many (25+) years. Impossible to find more caring, dependable, knowledgeable, and helpful staff. I and my family have been asked for Dr. Nilsen's contact information, MANY times. An unexpected, but most welcome method of achieving a higher personal satisfaction rating for me, from my family and friends. Thanks for everything!!
Apr 14, 2022
Most efficient practice around, always courteou... — James R.
Most efficient practice around, always courteous and always on time, excellent staff
Apr 14, 2022
I highly recommend this practice! — Barbara M.
Coming to your office is always a pleasant and welcoming experience. Everyone one from reception to the eye tester to the doctor and the eyeglass person is pleasant and professional. I always recommend this practice to everyone I know.
Apr 12, 2022
The Doctor was very professional in taking care... — Althea P.
The Doctor was very professional in taking care of my eyes.
Apr 11, 2022
Exceptional Service — Cynthia J.
This was my first visit. Everyone was so kind and professional.
Apr 11, 2022
— Caroline P.
I found the eye exam given by Dr. Stacy very professional and thorough. His optician was very efficient. The staff at the desk were very pleasant and helpful.
Apr 9, 2022
Dr. Stacy was very prompt and explained everyth... — Leighanne D.
Dr. Stacy was very prompt and explained everything thoroughly
Apr 8, 2022
I have been coming to Dr. Nilen's office for ey... — Sandy B.
I have been coming to Dr. Nilen's office for eye care for many years. He is great!
Apr 8, 2022
Me and my family love Nilson EyeCare — Christopher H.
Me and my family love Nilson EyeCare
Apr 7, 2022
Everyone was exstreamly nice and profeesional. — Thomas S.
Everyone was extremely nice and professional.
Apr 6, 2022
Very at Ease — Robert R.
I am very anxious when it comes to my eyes. My visit was better than expected. The staff was kind and understanding and went above and beyond to make me comfortable. My exam was very thorough, my diagnosis was explained in a manner that I could understand and the follow up was much appreciated.
Apr 6, 2022
The doctor kept me informed of my prognosis and... — Paul N.
The doctor kept me informed of my prognosis and the staff answered all my questions.
Apr 4, 2022
Excellent in all regards! — Beth R.
Excellent experience. Everyone is very personable, attentive, and efficient with minimal wait. I really appreciate how everyone is willing to answer questions and never seems rushed. Scheduling pickup times for glasses and fitting really saves a lot of time and avoids crowding.
Apr 1, 2022
Nilsen Eye Care Courthouse: A friendly, profes... — Christine R.
Nilsen Eye Care Courthouse: A friendly, professional, and knowledgeable firm. Can’t say enough how satisfied I am in trusting my eye care with them!
Mar 30, 2022
Grace was very helpful with choosing new glasse... — Steven V.
Grace was very helpful with choosing new glasses. Thank you so much for an excellent experience
Mar 30, 2022
MD. — Victor O.
excellent staff and professional. Doctor is very understanding, experienced, excellent medical knowledge and explains condition in a way you can understand and listens to you and answer all questions.
Mar 26, 2022
Professional & genuine — David K.
This family-friendly practice has a history of care, concern, and quality. I am glad they have a Powhatan presence.
Mar 25, 2022
I was very pleased with the hospitality that wa... — Eugene W.
I was very pleased with the hospitality that was given to me along with great patience & understanding. I have already been promoting you all. Thank You, Sincerly Yours MR. EUGENE WYNN
Mar 25, 2022
Very happy with Dr. Kellerman. — Donna H.
I was very happy with my visit. Dr. Kellerman was nice, warm and very professional. I was comfortable during the eye exam, as Dr. Kellerman is personable. The lady who helped me choose frames was really friendly and that was great, too.
Mar 25, 2022
Always professional and always looking out for ... — Kate E.
Always professional and always looking out for the clients! Thank you for taking such good care of our family since 2001!
Mar 24, 2022
A little offended when asking for trial contact... — Alicia G.
A little offended when asking for trial contacts this morning. I am sure some people have taken advantage of trials, but if you were to acquaint yourself with my chart you would see we are in the middle of trying 2 different prescriptions, with 3 different types of lenses. I have never asked for anything and I wasn’t quite ready to make a big investment until I tired another lens. I am currently stuck w opened boxes I can’t return from the last rx that didn’t work.
Mar 21, 2022
Thorough care... — Phyllis T.
Thorough care for my eyes & my person from the time I walk in the door until I leave. Who wouldn’t return for that?
Mar 19, 2022
Grace helped me with my eyeglass selection. She... — Camille T.
Grace helped me with my eyeglass selection. She was attentive and very helpful.
Mar 19, 2022
All good Great service!!! ThanksCan you guys E... — Raman K.
All good Great service!!! Thanks Can you guys Email me my Prescription to me. My Email is Rkumar7836@gmail.com Thanks
Mar 19, 2022
Practice is very organized. People are knowledg... — Gerald O.
Practice is very organized. People are knowledgable and friendly.
Mar 19, 2022
Great place — Sandra S.
I love Dr. Stacy and the staff they were all awesome. I’ve been going here for at least five years. They are always willing to work with you. And example I went in on Tuesday which is what I thought it was by appointment date but it wasn’t it was the week after but they got me in I did not take forever it was just like having my appointment for that day.
Mar 17, 2022
I have been going to Nilsen eye clinic for a wh... — Donald J.
I have been going to Nilsen eye clinic for a while and always have been treated very well. No complaints
Mar 16, 2022
— Marlene S.
I have been coming to Nilsen Eye Care for 3 years and love everything about them. The customer service is Top Notch from the time you walk in and throughout your visit. Everyone you come in contact with is very knowledgeable and Dr, Stacy is awesome! Also, a very wide selection of eyewear to choose from. My experience here is always great.
Mar 15, 2022
Great place for eye care — Aida Z.
The staff was courteous and helpful. Dr. Kellerman was so knowledgeable and has a great bedside manner. I’m so glad that Nilsen Eye Care was recommended to me.
Mar 14, 2022
Knowledgeable staff. Everyone is friendly is t... — Pasquale V.
Knowledgeable staff. Everyone is friendly is the service is white glove. I received my glasses the same day. You will not be disappointed in choosing Nilsen Eye Care.
Mar 14, 2022
On time, friendly and listened to concerns and ... — Tristan Z.
On time, friendly and listened to concerns and offered different contact options.
Mar 14, 2022
Dr. Nielsen is excellent in both expertise and ... — Kenneth L.
Dr. Nielsen is excellent in both expertise and caring about his patients.
Mar 13, 2022
Very impressed, great job by Dr. Kellerman, Gra... — James M.
Very impressed, great job by Dr. Kellerman, Grace, and the whole staff.
Mar 12, 2022
The facility and staff are amazing! There was ... — Deborah F.
The facility and staff are amazing! There was absolutely nothing I would have changed. This place is great.
Mar 12, 2022
Was very pleased with Dr Stacy and his team. — Sara S.
Was very pleased with Dr Stacy and his team.
Mar 11, 2022
Friendly and knowledgeable staff — Ellen F.
Friendly and knowledgeable staff. Dr. Erik Nilsen is great - thorough and compassionate. His tech is great also.
Mar 11, 2022
I have and continue to recommend Nilsen Eye Car... — Bernadine J.
I have and continue to recommend Nilsen Eye Care. I have been a patient of the practice for more than 10 years and have never had a bad experience.
Mar 10, 2022
Patient focused staff and doctors. — William B.
Wait time is never more than a few minutes! Staff is always professional, polite, and attentive.
Mar 9, 2022
Nilsen Keeps An Eye on Our Eyes by always provi... — Kathy K.
Nilsen Keeps An Eye on Our Eyes by always providing a very thorough and informative evaluation and I especially appreciate the ongoing advancement in technology Nilsen offers to provide the latest analysis to maintain the healthiest eyes possible.
Mar 9, 2022
I was pleased with service I received. I was n... — Deborah V.
I was pleased with service I received. I was not happy when I walked in and was told that Dr. Perry was not available and I would be switched to Dr. Carter. I feel I should have been offered the chance to reschedule before arriving for my appt. You did not take into consideration me the patient by just switching to another Dr. You just made an assumption that it would be fine to switch. I did enjoy my visit with Dr. Carter
Mar 7, 2022
Wonderful Experience — Jill B.
Staff is always very friendly, courteous and professional. I love how Dr. Stacey takes the time to explain everything to me.
Mar 7, 2022
Excellent physicians and staff — Richard H.
Excellent physicians and staff. Supportive, friendly, and inform Zaza five. Time taken to discuss procedures a d findings. My wife and I have gone to Nilsen for years. Highly recommend. Also have frames and order lens and do fit and finish. One stop shop!
Mar 4, 2022
I thoroughly enjoyed my visit today, they were ... — Deborah H.
I thoroughly enjoyed my visit today, they were prompt,the place was clean ,the atmosphere was good, the doctor gave me all the attention that I needed for the appointment. He answered all my questions. You guys get a five rate star from me. Thank you!
Mar 4, 2022
Mr. Ron Preston — Ronald P.
Always friendly and professional staff. Dr. Alexandra Nilsen takes the time to review all my information and discusses any possible concerns about my eyes care. I always feel I'm here only concern during my exam.
Mar 3, 2022
My visit was very informative and helpful — Paulette P.
Everyone I spoke with was very helpful kind and friendly
Mar 3, 2022
Awesome Care :) — Faith D.
Really great staff that will help you out the best they can. They even picked out my next pair of glasses for me and I absolutely loved them! The environment is really friendly and they certainly know exactly what they're doing. Still hate the eye pressure tester though.
Mar 1, 2022
Everyone at Nilsen is unbelievably kind and pat... — Gina L.
Everyone at Nilsen is unbelievably kind and patient. I was so happy to choose them for my eye care!
Mar 1, 2022
I have been going to Nilsen Eye Care for over a... — Norma D.
I have been going to Nilsen Eye Care for over a decade. The office staff is always helpful and efficient. Dr.Alexandra Nilsen is personable, always on time and very thorough in her exam. I highly recommend Nilsen Eye Care.
Feb 28, 2022
— Nancy P.
I really love this practice. Everyone there is super nice and they take the time to answer questions and make you feel like they really care about you.
Feb 28, 2022
I have never been serviced in such an efficient... — Nikita W.
I have never been serviced in such an efficient manner. Rep that helped me ouch my glasses was so patient and didn't show any frustration of my going back and forth between frames. Prices here are a bit high, but you pay for what you get. It's unfortunate that they still make you go outside to try on glasses because of covid, but they try to make it as painless as possible.
Feb 26, 2022
Professional care and friendly staff — William P.
Professional and friendly staff combined with excellent assistants. Combine that with ta op-notch Optometrist and you have a superb experience.
Feb 25, 2022
Couldn't have gone better. Technician, doctor,... — David J.
Couldn't have gone better. Technician, doctor, and all involved in my appointment were great.
Feb 25, 2022
The entire staff I delt with today and others w... — Carl C.
The entire staff I delt with today and others were top notch, from check in to the tech. To the MD. to the optometrist who collectively help me choose my new sun glasses.. this is why I have been coming here since you were in the Towne center
Feb 25, 2022
Everyone is very friendly and extremely helpful... — Sheila J.
Everyone is very friendly and extremely helpful!
Feb 25, 2022
Everyone was extremely helpful, I didn’t feel p... — Cheyenne C.
Everyone was extremely helpful, I didn’t feel pressured at all with what I was looking for and this was my first exam in 10 years.
Feb 23, 2022
Very friendly — Kimberly C.
Every time I walk into the office, I am always greeted with a smile. I was lucky to have gotten Grace who helped me on the phone one day and then the next day was able to have her help order two pairs of glasses.
Feb 21, 2022
I was helped by the best place which is your of... — Patricia G.
I was helped by the best place which is your office. William was wonderful however my progressives are still a tad off. I’m hoping I can come back again to adjust them. Your business is the best in the field.
Feb 19, 2022
From the time I walk into the office, I am ackn... — Shirley C.
From the time I walk into the office, I am acknowledged and well taken care of. Check in is fast and by the time I'm checked in, someone is standing there to take me back. The entire staff is friendly and gets right to work but always pleasant. Dr. Perry is AWESOME! My husband has started to see him and feels the same way. This is the smoothest and friendliest medical office I have ever been in. They get an A+++!
Feb 18, 2022
The complete package — Donna C.
This is the second year I've gone to Nilsen for my eye check and was seen by Dr. Junker. She takes the time to explain everything. From the techs to the front desk folks to Dr. Junker you are treated great.
Feb 16, 2022
Perfect experience, as always. Staff and doct... — Douglas O.
Perfect experience, as always. Staff and doctors are friendly, efficient and professional. Great communication before and during my visit. Thank you!
Feb 16, 2022
All employees are truly professional and master... — Steven D.
All employees are truly professional and masters of their tasks.
Feb 16, 2022
Sending customers outside to try on glasses — Sheri D.
Find a place inside the building or stand 6 ft away when your customers try on glasses. And you should let people know in advance that is the procedure rather than scolding them when they quite naturally pull down the mask to take a look. It should be automatic to send customers outside because choosing frames with a mask on is ridiculous. Spending extra time going up and down the entry outside - away from your selections - during the winter is simply not acceptable. I might have bought the 2nd pair if I had felt better about the selection...But I stopped trying them on and decided it wasn't worth the time and trouble. I picked the same frames I already have for the pair I bought and went with that. I would have liked to have looked at more options, but I was short on time and didn't want to go in/out repeatedly.
Feb 16, 2022
Nilsen Eye Care rocks! — Tomeka B.
The whole experience was amazing. The courthouse locations has the most polite, knowledgeable and professional staff. I love that there was no wait time and they have a good selections of glasses.
Feb 14, 2022
Wonderful friendly service from people that kno... — Carl L.
Wonderful friendly service from people that know their field. They work really well together.
Feb 14, 2022
A very friendly and efficient operation from st... — Edward O.
A very friendly and efficient operation from start to finish.
Feb 12, 2022
Vey friendly and professional. Well trained st... — Joan D.
Vey friendly and professional. Well trained staff.
Feb 11, 2022
Great Doc and staff — Michael C.
Dr. Stacy and the staff at Nilsen were very thorough and explained procedures in detail. This is my second year going to Dr. Stacy and I have not been disappointed. I would recommend him to anyone looking for a new eye Dr.
Feb 10, 2022
Great doc and well-trained staff — Joanne D.
Dr. Alexandra Nilsen is awesome. She is knowledgeable and personable. And, the office has a great system and is incredibly organized. The staff are well-trained and friendly.
Feb 10, 2022
Great Service and friendly, efficient staff. C... — John D.
Great Service and friendly, efficient staff. Could use more budget friendly frames:)
Feb 10, 2022
— Ginger J.
Everything about this practice is top notch! The doctors, exam and lens technicians, as well as each of the customer service employees are personable, professional, and efficient. I always feel well cared for and valued whether contact is made via a phone call or an in-person visit.
Feb 9, 2022
Professional, thorough and pleasant. I have com... — Jayney A.
Professional, thorough and pleasant. I have come here for years. I know I am in the best care! Also love their contacts & glasses. Variety of choices!
Feb 9, 2022
Professional and friendly, excellent for the en... — Earnestine H.
Professional and friendly, excellent for the entire family.
Feb 8, 2022
Baylee and Sr. Stace were great with my daughte... — Eliza R.
Baylee and Sr. Stace were great with my daughter. Molly helped her pick out glasses, and she was thrilled! It was a great experience and I have already recommended your office to others.
Feb 7, 2022
Great experience AGAIN — Fatih B.
Always great friendly professional stuff and amazing DR
Feb 4, 2022
I had an awesome visit. The staff and doctor we... — Anthony E.
I had an awesome visit. The staff and doctor were amazing.
Feb 4, 2022
Best eye care — Nicole B.
I love coming to the office, as much as I hate hearing that my vision is not improving it is great to see Diane and Dr A.Nilsen. It is amazing how they go that extra mile to make you feel comfortable and to get your vision as crisp as possible. I am 20/200+ in one eye with astigmatism in both which creates a challenge but Dr Nilsen faces that challenge annually with care and kindness.
Feb 3, 2022
Always a great experience, very pleasant person... — Ritamaria M.
Always a great experience, very pleasant personal and no waiting after checking in and seeing my Dr. Great Service
Feb 2, 2022
I have been a patient of Dr. Perry for over ten... — Angela M.
I have been a patient of Dr. Perry for over ten year and he is “STELLAR”. He is thorough, professional, and informative. The entire staff at Nilsen Eye Care are always very friendly, very organized and very efficient. You feel welcome from the time you enter until you leave. Even when going through my battle with cancer they checked on me……If you want superior customer service and excellent care this is the place to be.
Feb 2, 2022
. — Norma S.
everyone is courteous, and helps me feel at ease, Service is great , encouraging me to ask questions and given satisfactory answers Thank you Patrick who took photos and Dr. Perry.
Jan 31, 2022
Clogged tear ducts — Patricia G.
Dr Junker was very professional, knowledgeable of my concern and issue, I was able to get appointment at the last minute. I was definitely pleased with this visit and more satisfied of the outcome.
Jan 31, 2022
Very disappointing! — Tiffany A.
Very disappointing, had an appt scheduled to pick up my glasses that were ordered via phone (which were supposed to be an exact duplicate of the last ones that I had ordered)—mind you there was a shipping delay, which I can understand due covid & inclement weather. However, when they finally did arrive & I came to the office they were the wrong glasses. Extremely frustrating, the lady who helped me apologized & clearly acknowledged that it was the fault of the person who I spoke with on the phone when I called in to order them. However, in my opinion she lacked a genuine sincerity with the apology, just kind of moved on with the process of reordering them with no mention of anything she could do for my inconvenience, because again this is a huge inconvenience. So I mentioned the offer from the lady I spoke with over the phone when I ordered them, who stated that they were willing to allow me to use a “loaner” pair until mine were ready. Once I asked she did comply, however it was only my mention of it that even made it an option which I think is unsatisfactory since this error was by the person who initially took the order.
Jan 27, 2022
Molly was absolutely wonderful in fitting me wi... — Richard L.
Molly was absolutely wonderful in fitting me with two sets of glasses! She was very pleasant with a great personality and gave me great confidence in her customer service. Thanks, Molly! Rich Lohman
Jan 27, 2022
— Jean W.
No waiting - the tech promptly took me to the exam room for all the preliminary info-gathering and photos, and Dr Stacey was right on time. Dr Stacey is always very professional and personable. He explained each step of the exam, and answered all my questions with clarity and reassurance. The optician, William, was so patient, making sure that I understood all the options for my 3 pair of glasses. It was a real pleasure to feel that I was in the hands of a team of professionals from beginning to end.
Jan 27, 2022
The check-in/out staff was great, friendly, eff... — Kyle B.
The check-in/out staff was great, friendly, efficient. Denise did a great job of the preliminary tests. Dr Neilsen was thorough and explained everything. I was in and out in no time. Very pleasant experience.
Jan 27, 2022
Only went to pick up a new pair of glasses that... — Richard S.
Only went to pick up a new pair of glasses that I ordered. Will only answer questions related to that activity.
Jan 22, 2022
Friendly and extremely knowledgeable staff — Clyde K.
Friendly and extremely knowledgeable staff
Jan 21, 2022
LaForrest.T.Roxbury, Security Operations Analyst — LaForrest R.
I love it here Doctor Perry is the best. I have been going to this office more about 10 years.
Jan 20, 2022
Always professional, efficient and friendly. ... — Sharon S.
Always professional, efficient and friendly.
Jan 20, 2022
— Shyla V.
I think this is the best eye care practice I have dealt with in the state, not just in the immediate area. They are professional, thorough, and attentive. I highly recommend them.
Jan 19, 2022
You all are reliably terrific! Thank you for ta... — Merrill G.
You all are reliably terrific! Thank you for taking such good care of my eyes.
Jan 18, 2022
The staff is knowledgeable and amazingly patien... — Linda Y.
The staff is knowledgeable and amazingly patient. There is no wait time and the turnaround for your glasses doesn't take long at all. Love this place!
Jan 18, 2022
Fast and efficient — Samuel C.
Grace was great! She made me feel comfortable and after asking a few questions about what I was looking for in frames picked the ones I was looking at on the first attempt. More than happy with the great service!!!!
Jan 17, 2022
Very nice , only issues is same as last time wh... — Cody L.
Very nice , only issues is same as last time when choosing your glasses the computers are very slow other then that it's was good
Jan 17, 2022
Every single person I interacted with during my... — Douglas P.
Every single person I interacted with during my visit to Nilsen Eye Care was friendly and courteous. Very positive experience.
Jan 16, 2022
I always recommend Nilsen eye care to friends. ... — Lorraine A.
I always recommend Nilsen eye care to friends. I have been a customer for close to 15 years now. My husband and our daughter are also patients.
Jan 15, 2022
great as always. fast, efficient, and professio... — Edward B.
great as always. fast, efficient, and professional. Friendly to boot.
Jan 14, 2022
I called because my dog ate my glasses and in l... — Claudia L.
I called because my dog ate my glasses and in less than 4 hours, they had a new pair ready for me!
Jan 14, 2022
The technician should ask the patient what time... — Kenneth M.
The technician should ask the patient what time they prefer prior to making the next appointment.
Jan 13, 2022
The personnel were quick to meet my needs and I... — Karen S.
The personnel were quick to meet my needs and I was in and out in a jiffy.
Jan 10, 2022
I always enjoy my experience !! Very friendly ,... — James G.
I always enjoy my experience !! Very friendly , great customer service !!!
Jan 10, 2022
Dr Stacy and staff are highly professional and ... — Brian C.
Dr Stacy and staff are highly professional and friendly. My family and I have been going there for our annual exams for the past 5 years.
Jan 8, 2022
Great eye care — George C.
I have several eye problems and I see Dr. Alexandra Nilsen. She is very good to work with and has given me some great referrals for problems she doesn't deal with. She is very thorough.
Jan 7, 2022
— David L.
As always for many years, an excellent experience of friendly and competent greetings, testing, explanations and answers to options and questions with regard to changes in vision and prescriptions needed at this time from staff personnel and doctor. Obvious compassion and focus on the patient as a person from start to finish! A very special family of exceptionally qualified health specialists...complete service.
Jan 6, 2022
Prompt, professional, and personable service is... — Malcolm T.
Prompt, professional, and personable service is standard!
Jan 6, 2022
Nilsen Eye Care - Comfortable and Safe — Edward M.
Nilsen Eye Care does an exceptional job of creating a welcoming, comfortable environment while still implementing COVID-19 precautions.
Jan 6, 2022
Dr. Stacy and Molly — David R.
Dr. Stacy was wonderful - kind and patient - and explained things like no other eye doctor ever has. Molly was great, she wasn't high pressure sales and adjusted my glasses just perfectly. I am very thankful for them both
Jan 6, 2022
Great Vision Care — Shavis C.
Great Vision Care given. Excellent service and Frame options.
Jan 3, 2022
Amazing doctors and staff! — Stacy C.
Dr. Nilsen has been my son’s and my eye doctor for many years. He is positive, upbeat, pleasant, and professional. He is conservative in treatment, which I appreciate. He takes time to answer questions, too. All of the staff are so friendly and helpful from when you walk into the door to when you get back into the examination rooms. I love this practice and have stayed with them even when I have lived two hours away. Thank you for your wonderful eye care. God bless all of you!
Dec 30, 2021
Dr. Stacy and his staff went out there way — Michelle B.
Dr. Stacy and his staff went out there way as far as customer service when I came to my appointment. We had to come back later in the day for my daughter appointment most of the same customer service, but my daughter felt rushed when choosing her glasses.
Dec 30, 2021
Exceptional service — Brenda D.
I was very pleased with my visit with Dr. Stacy. A very pleasant staff and Dr. Stacy was very thorough and answered all my questions.
Dec 30, 2021
I would highly recommend this practice everyone... — Martha H.
I would highly recommend this practice everyone was very accommodating well aware of their duties
Dec 24, 2021
I appreciate Dr. Nilsen. They have given good a... — Pamila W.
I appreciate Dr. Nilsen. They have given good advice and taken very good credit of my eyes. Thank you
Dec 24, 2021
Thanks I love dr Nielson and the way she treat ... — Minnie W.
Thanks I love dr Nielson and the way she treat me as her patient always concerned about how you are doing and your well being.
Dec 23, 2021
From check in to check out your staff always go... — James D.
From check in to check out your staff always goes above and beyond!!
Dec 20, 2021
Always a Great Experience! Dr. Nilsen and his t... — Timothy R.
Always a Great Experience! Dr. Nilsen and his team of professionals are topnotch. We have been seeing Dr. Nilsen for about 20 years now. He and his staff are always very thorough. Nilsen Eye Care is highly recommended!
Dec 20, 2021
I love all of the staff, everyone is very kind,... — Julie G.
I love all of the staff, everyone is very kind, helpful and informative. I was greeted at the door and exported to an exam room immediately. I could not ask for a better experience. Thank you!
Dec 19, 2021
Friendly , fast, and knowledgeable service. Lov... — Mary B.
Friendly , fast, and knowledgeable service. Love this place!
Dec 18, 2021
Yearly Exam Visit — Cynthia R.
Recently had yearly exam. This was my second year coming here. Staff was very friendly and efficient. Dr. Junker is professional, kind answered all questions or concerns I had
Dec 18, 2021
Service here reminds me of home , supportive ye... — Carlo B.
Service here reminds me of home , supportive yet comforting…..please come if your eyes needs attention.
Dec 16, 2021
I’m a long time customer and I have notice that... — Renee H.
I’m a long time customer and I have notice that the support staff has become more pushy and not really listening to the customer. It’s really making the office visit unpleasant. I give the doctor and their techs 5 stars.
Dec 10, 2021
Love the service with them. I have been with dr... — Edith H.
Love the service with them. I have been with dr.nilsen for over 20 years.
Dec 9, 2021
My appointments was on time, the employees were... — Otis L.
My appointments was on time, the employees were friendly and professional which made me comfortable, and the Dr. is always very professional.
Dec 9, 2021
My appointments was on time, the employees were... — Otis L.
My appointments was on time, the employees were friendly and professional which made me comfortable, and the Dr. is always very professional.
Dec 9, 2021
Staff is great, Dr. Perry is awesome. — Richard F.
Staff is great, Dr. Perry is awesome.
Dec 9, 2021
I LOVE IT THERE....I TRANSFERRED FROM PA. THREE... — Shawn W.
I LOVE IT THERE....I TRANSFERRED FROM PA. THREE YRS AGO ,WAS RECOMMENDED FROM A COLLEAGUE AND BEEN THERE SINCE! AWESOME CUST. SERVICE...HONORS YOUR TIME....FASHIONABLE GLASSES. JUST A1 ACROSS THE BOARD❤
Dec 9, 2021
Nilsen Eye Care Courthouse is great! The entir... — Kimberley W.
Nilsen Eye Care Courthouse is great! The entire staff is kind and very helpful. Dr. Stacy is so kind and easy to talk to. He never seems rushed to get to next patient. Every appointment I have had has been extremely punctual and I have never had to wait. Very professional and efficient!
Dec 3, 2021
I had my first appointment here last week and i... — Amy C.
I had my first appointment here last week and it was a very enjoyable experience. The staff were very nice, helpful and knowledgeable. It was also fast service. I highly recommend this practice!!
Dec 1, 2021
Great Experience — Christian M.
Everyone is extremely friendly at Nilsen and makes you feel welcome. I showed up for my appointment and was immediately taken back for my exam. The process is very smooth and my Optometrist takes the time to explain what he is looking at and any recommendations. I had very little change from last year and appreciated they were not pushy about getting new glasses. They do not try to push unnecessary procedures or products but instead want to make sure you're comfortable and knowledgeable about your eye health. It is an excellent practice!
Dec 1, 2021
thanks for everything, Everyone is always we... — Annie G.
thanks for everything, Everyone is always welcoming and kind.
Nov 23, 2021
Everyone is always super friendly and helpful. — William C.
Everyone is always super friendly and helpful.
Nov 22, 2021
Great staff for my annual exam. Everything wen... — Ann R.
Great staff for my annual exam. Everything went smooth. The area you have the opticians is loud and crowded. There is no where for someone to sit and wait, and just waiting a few minutes to check in seemed like a lifetime.
Nov 18, 2021
The person assisting us, I'm sorry I cannot rec... — Muriel L.
The person assisting us, I'm sorry I cannot recall her name, was very helpful and kind. I was assisting my 90 year old mom and your employee was very patient and thoughtful. I have found the anyone that I interact with at Nilsen, whether on the phone, during an exam or having glasses fitting are kind patient and thoughtful and I greatly appreciate this kind of service.
Nov 14, 2021
Patient Focus & Care — William B.
Have been a patient with Nilsen Eye Care since they opened for business. In all these years I have never waited more than a few minutes before beginning an exam. The staff and doctors are consistently patient focused and provide an excellent experience from exam to working through the selection process for the type of glasses that would provide the best fit, comfort, and appeal.
Nov 12, 2021
As always, treated very well, staff was courteo... — Letitia S.
As always, treated very well, staff was courteous and friendly and I had 0 wait!
Nov 10, 2021
An Amazing Staff — David W.
The office staff were literally amazing! I was so impressed with the level of professionalism and service (especially on a Saturday). I almost didn't feel like a new patient. I felt very comfortable with Dr. Perry and Brooke was amazing at helping me select new frames that I absolutely love. I'm definitely a happy new patient.
Nov 8, 2021
Always a pleasure to go there. Friendly and pro... — John W.
Always a pleasure to go there. Friendly and professional.
Nov 5, 2021
Dr. Perry has a wonderful chair side manner - h... — Mary W.
Dr. Perry has a wonderful chair side manner - he really looks out for me as his patient.
Nov 3, 2021
Everyone is friendly. They take the time to ans... — Kathleen H.
Everyone is friendly. They take the time to answer any questions or concerns that you may have. I highly recommend that you go to Nielsen Eye Care.
Oct 29, 2021
Alexandria Nilsen is absolutely wonderful. She ... — Kathleen C.
Alexandria Nilsen is absolutely wonderful. She is attentive and professional and all of her staff is too.
Oct 29, 2021
Another great visit — Jeanette A.
My family has been coming to Nielsen Eye care for almost 25 years and have never been disappointed. Through routine eye care to several eye issues, I have always been well treated. I wholeheartedly trust Dr. Nielsen with our eye health.
Oct 21, 2021
I've had the pleasure of working with this prac... — Haley K.
I've had the pleasure of working with this practice and I've seen first-hand the attention and care that they provide their patients. Funny enough, I had never worn glasses before Nilsen Eye Care! Before seeing the doctor, technicians Baylea and Michelle helped make that dreaded puff of air easy. They walked me through each step of the work-up process so that I understood what was going on. Dr. Junker did a fantastic job examining me and then explaining my prescription (and my astigmatism!). Over in optical, Grace and Matthew tag-teamed and found me a GREAT pair of stylish frames within my budget and went over all pricing options for lens protection and upgrades. The glasses fit like a dream and although it's been a process adjusting to my first pair of glasses, the team at NEC made sure I was satisfied!
Oct 17, 2021
The only doctor visit I look forward to every y... — Susan B.
The only doctor visit I look forward to every year! Everyone in the office is nice and friendship, and always helpful. And Dr Perry is just the best! Never makes the appointment feel rushed. He's friendly and knowledgeable. I highly recommend this office!
Oct 16, 2021
I’ve been looking for a new eye doc. Found one... — Michael E.
I’ve been looking for a new eye doc. Found one. Such a great doc a lot of answers to questions. No rush. Go here. Don’t go anywhere else.
Oct 16, 2021
The staff are friendly, professional, and infor... — John E.
The staff are friendly, professional, and informative. I have been going for years at the recommendation of a friend and would highly recommend them for your eye care needs!
Oct 15, 2021
Great Staff — Denise U.
All of the staff were guinely kind and helpful throughout my entire appointment - from start to finish.
Oct 14, 2021
Excellent, professional, and friendly! — Heber T.
Excellent, professional, and friendly!
Oct 14, 2021
Great customer service for a professional docto... — Darlene D.
Great customer service for a professional doctors
Oct 11, 2021
Dr. Perry provides a very thorough eye exam in ... — Cynthia H.
Dr. Perry provides a very thorough eye exam in a most comfortable setting.
Oct 11, 2021
Eye exam — Sherry M.
No waiting. My eye exam was very thorough, answer all my questions and helpful picking out glasses.
Oct 9, 2021
Best of the best! Extremely professional and c... — Karla R.
Best of the best! Extremely professional and caring.
Oct 8, 2021
As a health professional, I refer other profess... — Joy P.
As a health professional, I refer other professionals and clients to this practice.
Oct 8, 2021
Thank you Dr. A. Nilsen and thank you to your t... — Malgorzata D.
Thank you Dr. A. Nilsen and thank you to your team. You are the most caring and compassionate health provider that I have privilege to know. Your team are very professional but friendly and pleasant to interact with. THANK YOU ALL!
Oct 7, 2021
This office is the most efficiently run office ... — Shirley C.
This office is the most efficiently run office of any medical office I’ve been in. Super friendly staff!
Oct 7, 2021
Nilsen Eye Care is superb — Teresa M.
The entire staff at Nilsen Eye Care is high quality - from the providers to the opticians to front staff to those who assist with eyewear. Always very friendly, very organized and very efficient.
Oct 6, 2021
The officer runs like a well-oiled machine. — John W.
The officer runs like a well-oiled machine.
Oct 2, 2021
Have seen Eric for many yrs & never been dissat... — Daniel B.
Have seen Eric for many yrs & never been dissatisfied.
Oct 1, 2021
Great staff, always friendly and ready to help.... — Daniel S.
Great staff, always friendly and ready to help.
Sep 29, 2021
friendly staff, efficient and on time for appoi... — Stacey Z.
friendly staff, efficient and on time for appointments
Sep 29, 2021
Eye Opening Experience — Clinton W.
I could not have scripted a better scenario than the experience I had on Saturday 9/25/21. I was truly blessed by the staff and was taken care promptly and Professionally! Thank You!
Sep 27, 2021
Friendly staff and great teamwork. Efficient. — Alicia B.
Friendly staff and great teamwork. Efficient.
Sep 27, 2021
We have been with this practice for many years ... — Ona W.
We have been with this practice for many years and they have always been very helpful.
Sep 25, 2021
I enjoyed my appointment with Dr Craig Perry ev... — Relonda G.
I enjoyed my appointment with Dr Craig Perry every year. Everyone in the office is very kind and professional. Dr Perry has always given me the best eye exam that I ever had and very knowledgeable. I highly recommend Nilsen Eye Care on Courthouse Rd.
Sep 25, 2021
High Standards met — Elizabeth C.
First time ever at an eye doctor! Dr. Junker was exceptional, thorough, comforting and knowledgeable. Will definitely refer here as I work in primary care because I was impressed and I have high standards :) !!
Sep 24, 2021
Knowledgeable and Great Customer Service! — Suzanne B.
I’ve been a patient of Alexandra Nilsen for years and recently decided to convert from contact lenses to eye glasses. Beiny assisted me with finding my first pair of eye glasses, and I am so grateful she is a member of the Nilsen Eye Center staff. She is very knowledgeable about the selection of frames available and helped me choose eye glasses I’m excited to wear! It was a great experience.
Sep 23, 2021
I felt very comfortable, everyone was very nice... — JoAnn H.
I felt very comfortable, everyone was very nice and knew what to do, helping me. I will highly recommend you.
Sep 22, 2021
Very convenient Very well managed And everyon... — Paul D.
Very convenient Very well managed And everyone is very friendly
Sep 20, 2021
Nice personality which I love very fr — Shirley G.
Nice personality which I love very friendly
Sep 18, 2021
Nilsen Eye Care - Always Top Notch! — Timothy R.
Nilsen Eye Care - Always Top Notch! Dr. Nilsen and his staff always go above and beyond regarding the care of their patients. Our family has been going to Dr. Nilsen for about 20 years now. Always a great experience in all regards.
Sep 16, 2021
Wonderful Staff — Alena S.
Everyone at the office is excellent and friendly. Myself, my mother and son all come here. They conveniently scheduled our appointments to be seen around the same time on a Saturday. They require masks the entire time even reminding patients to put on their masks as they enter. That is great and wiped down equipment in front of you.
Sep 13, 2021
Your practice is excellent because you have gre... — Trudy B.
Your practice is excellent because you have great doctors and staff. Thank you very much for taking great care of my husband and I. Your patient, Trudy B. Burgess
Sep 13, 2021
I love everything about Nilsen Eye Care--the st... — Elizabeth K.
I love everything about Nilsen Eye Care--the staff, service, selection!
Sep 10, 2021
Dr. Stacy is very knowledgeable and always spen... — Michael P.
Dr. Stacy is very knowledgeable and always spends enough time without like he was in a rush.
Sep 9, 2021
Dr. Nielsen has a great bedside manner. Superb ... — Cindy S.
Dr. Nielsen has a great bedside manner. Superb service from support staff.
Sep 6, 2021
Very pleased with my visit. — Judy S.
I was able to get an appointment quickly and the staff and Dr Perry were very professional and helpful. Dr Perry explained my condition thoroughly in laymen terms. Thank you for a good office visit.
Sep 4, 2021
The care I got there was great, friendly staff ... — Brenda W.
The care I got there was great, friendly staff and very professional. We have gone to Nilsens for years and drive an hour to get our exams.
Sep 3, 2021
Best eye care experience ever! — Joel N.
The staff and doctors were friendly, thorough, and did a great job explaining everything to me. It was by far my best experience with eye care facilities.
Sep 1, 2021
One of the best in RVA. — Rita S.
Dr. Eric Nilsen is very professional and personable. He and his staff make you feel welcome from the time you enter until you leave.
Aug 31, 2021
At Nilsen Eye Care they work with you in every way — Bonnie F.
My experience every time with Nilsen Eye Care has been outstanding! They are thorough, friendly, caring and they work with you in every way possible. I have been coming here for 20 years and would not want to go anywhere else! I have recommended others to Nilsen Eye Care, and they were very pleased. I highly recommend!
Aug 30, 2021
Great Practice! Great doctors and staff. — Jacquelyn H.
Great Practice! Great doctors and staff. Very knowledgeable and thorough. They always go out of the way to make sure you understand the tests, results, and diagnosis of any condition.
Aug 28, 2021
Very friendly and professional staff. Dr. Eric ... — Lekesha J.
Very friendly and professional staff. Dr. Eric Nielsen is always excellent, courteous, professional, knowledgeable, caring and all around good person.. Associate Matthew was extremely helpful in selecting appropriate frames for my medical and fashion needs. Great place and I have recommended others.
Aug 28, 2021
Friendly staff clean environment and I feel the... — Carolyn W.
Friendly staff clean environment and I feel they really care for my well-being
Aug 26, 2021
Fantastic Practice!!!! — Thomas B.
Great Doctors and their staff is wonderful! I have never waited more than a few minutes. I didn’t need a new prescription but when tightening my frames they noticed there were scratches on my lenses. They took it upon themselves to confirm that my lenses were still under warranty and now I have new lenses!
Aug 26, 2021
Always friendly and professonal staff! Dr. Nils... — Dennis S.
Always friendly and professional staff! Dr. Nilsen is the best!
Aug 26, 2021
TOTALLY AWSOME — Florence B.
Thought after moving 1 hour away i would be changing eye doctors, but there's no way. Dr Nilsen and his staff is TOTALLY AWSOME.
Aug 26, 2021
Review — Betty O.
Everyone at Nilsen are very friendly and knowledgeable. They took time to answer my questions and offered excellent customer service. I highly recommend Nilsen for your eye care needs.
Aug 26, 2021
Warmly greeted! Questions invited. Not rushed... — Malcolm T.
Warmly greeted! Questions invited. Not rushed. Safe. Professional, yet friendly style of care.
Aug 23, 2021
I did not have a good experience on August 19, ... — Neil S.
I did not have a good experience on August 19, 2021.
Aug 21, 2021
Extremely friendly and helpful staff.Doctor Nil... — Joann C.
Extremely friendly and helpful staff.Doctor Nilsen is always so professional ,friendly and explains everything.Alfred does an amazing job helping with eye glasses choices and is courteous and friendly.
Aug 21, 2021
Everyone was amazing. William was amazing!! Thanks — Patricia G.
Everyone was amazing! William was amazing along with Dr Perry too. My first time! 😄
Aug 20, 2021
i.. — Elsie V.
Everybody there is super nice. Everyone there is very calm and intelligent.
Aug 20, 2021
Great experience! — Bonnie L.
The whole staff was wonderful! They got an appointment for me the next day when I called. Dr. Perry addressed all my concerns and explained everything. Would definitely recommend!
Aug 20, 2021
Always a pleasant, professional, and personable... — Ginger J.
Always a pleasant, professional, and personable experience in atmosphere, employee interactions, eye care and products. Love Nilsen!
Aug 18, 2021
Mixed feelings — Joanna M.
I have mixed feelings about the visit. On one hand, both the technician and the doctor were friendly, approachable, and polite, and I felt like they were competent. They answered my questions and made me feel comfortable asking them. On the other, the front desk person felt artificially friendly, insisted on using insurance policy names that didn't match the names on my card, and when I was making an appointment via phone, no one informed me that contact lenses are handled separately and won't be included on my prescription. I also only got to see my actual prescription on my way out, after I've paid for the visit at the front desk, which meant I couldn't ask the doctor any questions regarding the actual numbers. Also, being handed the next appointment date a year ahead without even consulting me about my preferred day of the week or time felt a bit pushy. I understand some people forget about their yearly health checks and like to be reminded, but that should be done upon request, not upon an assumption that I can't handle it. The most annoying part was the office's health policy. I understand the need to protect the staff and other patients, and I was happy to wear the mask inside and to disinfect my hands, but wearing a mask during the actual eye exam part, where the fog on the glasses was actually preventing me from being able to see clearly and the technician trying to hold a fan to my face to remedy the fog made me feel like I'm actually not getting a proper check. I also opted out of getting the new glasses at the office because of the policies, since they didn't allow an accompanying person inside which I need to try any frames on. I understand and respect the offices policies, but if I decide to visit again, I'll definitely hold off until the policies are changed. All in all, the the technician and the doctor were great. Everything else made me feel like I don't really want to come back.
Aug 16, 2021
As always my annual eye examination went off sm... — Eric C.
As always my annual eye examination went off smoothly. Preregistration made the day of the appointment a breeze. Dr Stacy is always attentive to my questions and concerns. William provided excellent customer service with the purchase of my prescription sunglasses
Aug 13, 2021
First time at Nielsen Eye Care — Charolette M.
The staff was all very friendly and they were taking great measures to prevent any Covid. I felt like I got a very comprehensive exam and and my issues were explained thoroughly. I was also able to purchase some badly needed glasses. William was very patient and helpful and he help me select it it perfect pair of glasses
Aug 13, 2021
Ms Biney, was amazingBut I have no idea how m... — Victor V.
Ms Biney, was amazing But I have no idea how my prescription has changed or not
Aug 13, 2021
Friendly staff, patient with children. — Harper G.
Friendly staff, patient with children.
Aug 12, 2021
My All Time Favorite — Angela J.
Of all the eye care places I have ever visited, THIS one is my favorite. Dr. Neilsen is great and very attentive. My vision is a challenge but he always seems to tweak my prescriptions to get them just right. He is a pleasure to work with.
Aug 11, 2021
we might switch eye care doctors to you — Robert C.
we might switch eye care doctors to you
Aug 11, 2021
Highly recommend Alexandra Nilson — George C.
Service was quick, courteous and professional. COVID precautions were taken.
Aug 7, 2021
No waiting. Friendly and professional. — Isa J.
I was taken in immediately upon arrival. The staff is friendly, personable and efficient without seeming rushed. Always a pleasant experience. I highly recommend them.
Aug 6, 2021
Amazing Staff — Rex G.
I have been going to Nielson Eye Carre for 4 years and the staff and Dr. are amazing. Thank you for your kind and caring staff. Rex
Aug 5, 2021
Unbelievable -- who would have thought!!!! — Shelia M.
Most eye doctor offices have only two people working there. This office is fully operational with professional people who really care - from the young lady at the outside check-in to when you get into the office. EVERYONE is professional, courteous and just natural. Each procedure needed is explained in detail.
Aug 4, 2021
Great service, i’ve been coming here for over f... — Salvatore B.
Great service, i’ve been coming here for over five years and the service is always the best
Aug 2, 2021
I find the staff the entire staff at Nilsen Eye... — Howard T.
I find the staff the entire staff at Nilsen Eyecare very friendly, accommodating, knowledgeable. Dr. Alexandra Nilsen is patient and a good communicator.
Aug 1, 2021
Best eye care in Richmond — Karen K.
From the moment you arrive, you are treated as if you are the only patient in the office. Dr. Nilsen and his staff never make you feel rushed. I will continue to refer my friends and family.
Jul 30, 2021
A meditation on happiness and professionalism. ... — Don B.
A meditation on happiness and professionalism.
Jul 30, 2021
This situation came about because I lost my bi-... — Arthur B.
This situation came about because I lost my bi-focal reading glasses on a road trip. The replacement set ended up with the same set of conditions with the replacement glasses as I had with the initial set. Lens were cut too low with bi-focal lines out of adjustment! Tech was helpful in making nose piece adjustment to make this set of glasses useable. Advised me to bring them back if I had difficulty continuing to use them.
Jul 30, 2021
Dr. Nilsen is wonderful. Always so positive. He... — Nancy H.
Dr. Nilsen is wonderful. Always so positive. He has helped me so much with my eye health and vision.
Jul 30, 2021
Everyone is helpful and super nice. Very quick ... — Kasey W.
Everyone is helpful and super nice. Very quick and efficient.
Jul 29, 2021
Everyone in the office is very friendly — Kathleen H.
Everyone in the office is very friendly and helpful. I have complete confidence in Dr Alexandra Nilsen.
Jul 28, 2021
There was no waiting time. Friendly, courteous ... — Dwight A.
There was no waiting time. Friendly, courteous staff. Very efficient.
Jul 26, 2021
Everything and everyone was so nice and helpful... — George T.
Everything and everyone was so nice and helpful thanks.
Jul 26, 2021
The COVID procedures were over the top. I think... — Ryan C.
The COVID procedures were over the top. I think everyone should be careful, but their procedures were borderline paranoia. You can be careful, but when you ignore cdc guidelines and just start making up your own arbitrary rules that aren’t backed by science it is just creepy.
Jul 26, 2021
Great, friendly service. — Walter W.
Great, friendly service. Everyone on staff is so professional and friendly. The doctor was great, very knowledgable and answered all my questions. Highly recommend!
Jul 26, 2021
— Cynthia P.
Always a pleasure to visit this practice. They are very professional and personable. I feel I’m in good hands here.
Jul 24, 2021
Staff is welcoming and helpful! Dr Stacy and h... — Elizabeth C.
Staff is welcoming and helpful! Dr Stacy and his assistant are knowledgeable and answered all of my questions.
Jul 24, 2021
The staff at Nilsen Eye care is courteous and e... — Ingrid A.
The staff at Nilsen Eye care is courteous and efficient. Dr Perry is very thorough.
Jul 24, 2021
Dr. Nilsen and his staff are awesome . — Edith H.
Dr. Nilsen and his staff are awesome .
Jul 23, 2021
Exam was very thorough and efficient! — Katherine S.
Exam was very thorough and efficient!
Jul 22, 2021
Quality Staff — Deborah S.
The business is one of the best ever. Professional, kind, caring with never any errors from any of the staff. There are few businesses that I can compare your excellent service to. You are blessed to have the perfect and professional staff making your business the best!!☺☺☺
Jul 20, 2021
After a year working with Nilsen during arguabl... — Beth K.
After a year working with Nilsen during arguably the worst time for a personal up close interaction small business due to pandemic, their service continues to be top notch. Alfred who fitted me and helped me choose several pairs of glasses last June, continues to service them & is replacing one pair completely. No ?'s asked!! 😘 Alfred!
Jul 19, 2021
10 out of 10 will definitely recommend — Karyn N.
Very Comfortable to walk into for the first time. Entire staff is super nice and knowledgeable and helpful. They don’t try to sell you expensive glasses you don’t need. They take into account your budget and go from there. No waiting in the waiting room either. They got me in and out. Just sorry I haven’t been going there all along.
Jul 19, 2021
Outstanding service by exceptional professional... — Burton W.
Outstanding service by exceptional professionals!
Jul 17, 2021
Excellent eye care and customer service! — Audrey F.
Excellent eye care and customer service!
Jul 17, 2021
Love their system and professionalism! Very fri... — Conchita C.
Love their system and professionalism! Very friendly and everyone is very informative in explaining !!!!
Jul 17, 2021
The knowledge and ability of the doctors are su... — Clyde K.
The knowledge and ability of the doctors are superior. I have been to other eye doctors and now found a home.
Jul 16, 2021
Patient Focused Eye Care — William B.
Checked in for appointment and within one minute was in the exam room. The tech completed the preliminary exam and notified the doctor who arrived immediately after the tech departed. The remainder of the exam continue with the same efficiency and professionalism. Would not hesitate to recommend Nilsen Eye Care!
Jul 15, 2021
Courteous & Welcoming — Jacinda H.
Everyone at this practice is friendly and helpful. Dr. Staci was thorough with my eye exam and answered my questions and addressed my concerns.
Jul 11, 2021
Incomparable caring and care — Phyllis B.
I woke up with complications which effected recent eye surgery success; and phoned the office immediately. Alex made it possible for me to be seen right away. Her warm kind personality made me feel better before I even arrived. But, as always, I was greeted and treated, with the utmost caring and knowledgeable staff...and am feeling significantly better after less than 48 hours. It is such an honor and privilege to be their patient. I cannot thank them enough.
Jul 10, 2021
The staff is knowledgeable, personable and prof... — Michelle H.
The staff is knowledgeable, personable and professional. I always have a great experience at Nilsen!
Jul 9, 2021
— David L.
I was having problems with my glasses and needed advice and assistance with adjustments for clarity of vision and occasional double vision experiences on Wednesday 7/7. Matthew was able to inspect glasses and offer solutions, and suggest options. He cleared the problem with an adjustment and gave advice about correcting a second issue that was successful with clarity at PC when I returned home. He was helpful and answered my questions, and I returned a call to him today on 7/9 to confirm the positive results of his directions and efforts with thanks.
Jul 9, 2021
Can not recommend them enough! — Kelly H.
This is a one-stop shop! They have helpful, intelligent, kind people to help with everything from eye appointment, contact fitting, eye glass fitting... Every step is handled by a specialist. I had my toddler with me on this trip and everyone was kind to him, never once making him feel like a burden. I had someone help me choose my glasses, and even had them made for me before the day was over! They handled insurance rebates, and even have my contacts shipped to my house so I can avoid another trip. I am so pleased I found them and will recommend them to everyone!
Jul 9, 2021
— Howard N.
Would have liked it better if I was given an explanation of what the refraction charge was and why my insurance( medicare and Anthem could not be billed. Otherwise I was very satisfied
Jul 9, 2021
Everyone I talked with was very courteous and p... — Amy C.
Everyone I talked with was very courteous and professional.
Jul 7, 2021
My first visit — Sandra A.
This was my first visit with Dr. Perry he was very pleasant to speak with and very good with my eye exam . He is very professional.
Jul 5, 2021
This is like the Chick-Fil-A of Healthcare. Fro... — Angela A.
This is like the Chick-Fil-A of Healthcare. From check-in before you even enter the building to choosing frames and checking out is the smoothest process! Everyone is on their A game and HAPPY about it. It's obvious the employees love what they do and are well taken care of! I wouldn't want to go anywhere else!
Jul 5, 2021
Counting my initial eye exam, I will be making ... — Larry W.
Counting my initial eye exam, I will be making my tenth trip to Nilsen’s when Mathew calls to let me know the glasses are ready.
Jul 4, 2021
— Frances B.
I cannot say enough how professional everyone is...from the arrive until you leave. Dr Perry is so thorough with the exam and always answers all my questions. Matthew was a great help as well in helping to explain my dental vision benefits. Never feel rushed when going to this office.
Jul 3, 2021
Perfect!! Friendly!! Excellent service…. — Veronica R.
Perfect!! Friendly!! Excellent service….
Jul 2, 2021
I always have a great experience with Dr.Nilsen... — Charlene B.
I always have a great experience with Dr.Nilsen and his staff. Great team!
Jul 1, 2021
Never had to wait, friendly staff, great visit.... — Charles N.
Never had to wait, friendly staff, great visit.
Jul 1, 2021
I’m not sure I could go anywhere else & find th... — Timothy B.
I’m not sure I could go anywhere else & find this level of quality or service.
Jul 1, 2021
The optometrist was Madeline Junker O.D. and sh... — Timothy K.
The optometrist was Madeline Junker O.D. and she is excellent. The price for frames and lenses is too high. I saved 150 dollars by using an out of network provider
Jun 25, 2021
Excellent! Everyone was friendly and helpful! ... — Sara F.
Excellent! Everyone was friendly and helpful!
Jun 24, 2021