Nilsen Eye Care

see the difference caring makes

Star Star Star Star Star 1972 Reviews

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Reviews

StarStarStarStarStar Amazing Staff — 

The minute I walked through the door I was greeted by friendly staff!!!


StarStarStarStarStar Very caring staff. Everyone is warm and friendl... — 

Very caring staff. Everyone is warm and friendly.


StarStarStarStarStar When I visit Nilsen Eyecare it’s like visiting ... — 

When I visit Nilsen Eyecare it’s like visiting friends. From the moment I walk in the staff is very warm and friendly which creates a very welcoming environment. Dr. Eric Nilsen is all about the business of taking care of your eye health but he is also very personable and always takes time to talk about my everyday life and family. He is definitely a five star doctor!


StarStarStarStarStar Great customer service and professional care. W... — 

Great customer service and professional care. Will be back next year for check up.


StarStarStarStarStar Doctors and staff were very friendly and knowle... — 

Doctors and staff were very friendly and knowledgeable.


StarStarStarStarStar Best in Town! — 

The best eye care and eyewear spot in town. An incredibly knowledgeable staff. Fast, friendly and experts at their craft!


StarStarStarStarStar Very knowledgeable staff and extremely nice! — 

Very knowledgeable staff and extremely nice!


StarStarStarStarStar I drive an hour and a half to come here. Worth ... — 

I drive an hour and a half to come here. Worth every minute.


StarStarStarStarStar Always outstanding experience!! — 

Always outstanding experience!!


StarStarStarStarStar Best Optometrist Office! — 

Everyone is so friendly and accommodating. I love coming here!


StarStarStarStarStar Staff is courteous, pleasant, and professional.... — 

Staff is courteous, pleasant, and professional.


StarStarStarStarStar Wouldn’t go elsewhere.  — 

Always a joy. Good docs, good staff, great selection of product


StarStarStarStarStar Curs serv outstanding everyone is very helpful ... — 

Curs serv outstanding everyone is very helpful and caring.


StarStarStarStarStar I highly recommend Nilsen Eye Care — 

I highly recommend Nilsen Eye Care. The staff is very helpful and pleasant. My appointment was quick and efficient, and my eye care benefits were clearly explained to me.


StarStarStarStarStar Knowledgeable principal and staff focus relentl... — 

Knowledgeable principal and staff focus relentlessly on client understanding and needs.


StarStarStarStarStar  — 

Dr. Perry & his staff are great! Friendly, professional and always a pleasure to visit the office.


StarStarStarStarStar Great service!  — 

Great service! I love that you have evening and weekend hours. All of the staff is wonderful!


StarStarStarStarStar It's like coming home to family — 

It's like coming home to family


StarStarStarStarStar Excellent eye-care, highly recommended.  — 

Always professional. Excellent eye-care with doctors and staff well educated in the field. I'm confident I'm getting great eye care when I go to Nilsen Eye Care.


StarStarStarStarStar  — 

The staff were very friendly, the technician and Dr Perry were very thorough, knowledgeable and professional.


StarStarStarStarStar Been going here for years. Made my appt for thi... — 

Been going here for years. Made my appt for this year at last years, but I needed to reschedule. I called and gave all of my new insurance info. Arrived at my appt and the didn't have ne down or any of my insurance info! Thankfully Charley is a miracle worker and got me in! This is the first time in 15 years anything like this has happen and it was remedied quickly and calmly.


StarStarStarStarStar Awesome service. Wonderful experience. Friend... — 

Awesome service. Wonderful experience. Friendly and professional!


StarStarStarStarStar Love Dr. Eric Nilsen. Takes the time to address... — 

Love Dr. Eric Nilsen. Takes the time to address concerns and offers suggestions. His staff is also great!


StarStarStarStarStar It was a great experience! everyone was so frie... — 

It was a great experience! everyone was so friendly and helpful! Cara Barbare did my testing and she was awesome!


StarStarStarStarStar Very friendly doctors and staff.  — 

Very friendly doctors and staff. Appointments on Saturday. Very efficient. I was there for no more than an hour.


StarStarStarStarStar Always a great experience! — 

Always a great experience! The staff is so nice and I always feel like they are taking the best care of me.


StarStarStarStarStar Very friendly and w — 

Very friendly and welcoming staff


StarStarStarStarNo Star Dr. Stacy is the best! — 

This year I saw Dr. Stacy for my annual eye exam and contact lens fitting and I had the best appointment in comparison to the past 4 or 5 years going there! I highly recommend him and plan to start seeing him at Nilsen Eye! His assistant also was very nice, answered all my questions, and explained things to me very well. Dr. Stacy also took his time with me, answered all of my questions in detail and ensured I had everything I needed before leaving. Most importantly he and his staff did not make me feel pressured to buy my contacts and new prescription lens and/or frames in their office and respected my decision to shop around. Thank you so much Dr. Stacy and his staff!


StarStarStarStarStar Too Notch Practice  — 

Excellent service from the time I checked in to the time I left. I was taken on time and received a thorough exam. Dr. Stacy quickly realized I had a serious issue with which he took the time to explain and make an appropriate referral. I highly recommend this practice!


StarStarStarStarStar It was my first visit and everyone was very fri... — 

It was my first visit and everyone was very friendly, caring and took the time to explain the process and answer any question I had.


StarStarStarStarStar Appointment was on time, pleasant, comfortable,... — 

Appointment was on time, pleasant, comfortable, informative and professional. All staff are friendly and pleasant. Doctor is excellent.


StarStarStarStarStar Well run doctor's office. Very friendly and rec... — 

Well run doctor's office. Very friendly and receptive.


StarStarStarStarStar Very through....Explained each step of the pro... — 

Very through.... Explained each step of the process Even cleaned and fixed my current glasses


StarStarStarStarStar Definitely my new Eye Care solution! — 

The reception team was wonderful. Very friendly and personable. The fact that I received an escort to the waiting area and was offered coffee and tea was a nice bonus. Dr. Stacy was great. He explained everything and offered many options for vision management. The optical team was very helpful and personable as well. The environment was welcoming, clean and current. They had a good selection of designer frames.I have already recommended you to two colleagues and will be making appointments for my children and my husband within the week.


StarStarStarStarStar  — 

Dr. Nilsen has been my eye doctor for over 10 years. He is both professional and friendly. His staff is well trained in various positions and works hard to meet all of my needs.


StarStarStarStarStar  — 

I had an emergency with my eye swelling. The team worked to get me in quickly.


StarStarStarStarStar I was promptly seen by the staff; and one of my... — 

I was promptly seen by the staff; and one of my photos was redone to make certain that what was being seen and evaluated was correct.


StarStarStarStarStar Promptly seen — 

I arrived super early right before their lunch break and I was seen with no wait, though I was prepared to wait an hr. and 15 mins


StarStarStarStarStar Cheryl Christian — 

PROFESSIONAL STAFF!!! Very friendly, eveyone smiled. All questions answered. No wait time, the staff were waiting for me.


StarStarStarStarStar Very thorough exams..very professional. Nice a... — 

Very thorough exams..very professional. Nice atmosphere. Dr. Nilsen is excellent..I trust her explicitly.


StarStarStarStarStar Have been going to Dr Eric Nilsen approximately... — 

Have been going to Dr Eric Nilsen approximately 12 years. Always takes the time to explain everything in detail. Very professional and people oriented all doctors are not.


StarStarStarStarStar All interaction from the time i walked in door ... — 

All interaction from the time i walked in door to time i left appointment was professional, courteous, and top-notch.


StarStarStarStarStar Very good customer service. Nice people. I won’... — 

Very good customer service. Nice people. I won’t go anywhere else. No need to prefer a doctor - they are all great.


StarStarStarStarStar Very friendly staff... great overall experience! — 

Very friendly staff... great overall experience! Very pleased that I was able to make a same-day appointment.


StarStarStarStarStar Dr. Eric Nilsen is great. — 

Dr. Eric Nilsen is great.


StarStarStarStarStar Fantastic practice all the way around. — 

Great office. I used to see Dr.A Nilsen but had to switch to Dr.Stacy because of a scheduling issue and he is just as GREAT as she is. My family members see Dr.Perry and they think he is AWESOME. Great doctors and staff members all the way around. And Alicia at the front desk is super helpful and friendly.


StarStarStarStarStar Had a great experience as usual. — 

Had a great experience as usual. Everybody in the office was friendly and helpful. Questions about any step of the visit were encouraged and answered.


StarStarStarStarStar Extremely friendly office staff and very knowle... — 

Extremely friendly office staff and very knowledgeable about my condition. i have no problem recommending them to any of my friends.


StarStarStarStarStar Patient Experience — 

Always a warm greeting from the staff upon arrival and within minutes was undergoing the preliminary exam. Dr. Eric Nilsen arrived immediately after the prelims and completed the exam. Have been a patient since this office opened and have found the experience to be consistently excellent. Each member of the staff is polite, professional, and personable. Excellent people and service!


StarStarStarStarStar These guys are fabulous! They take the time to ... — 

These guys are fabulous! They take the time to look at all options available for you.


StarStarStarStarStar My first visit with Dr. Perry and I am delighte... — 

My first visit with Dr. Perry and I am delighted with results. Having the right prescription for my glasses has made my life so much better. The office environment was professional and the staff were pleasant and helpful. I would highly recommend anyone to Nilsen Eye Care.


StarStarStarStarStar You can not find a more professional and outsta... — 

You can not find a more professional and outstanding Eye Doctor as well as the facility and assistants. I always leave the office very pleased and impressed!


StarStarStarStarStar Always a great experience! Very thorough exam. ... — 

Always a great experience! Very thorough exam. The doctor and staff take the time to make sure your visit is a good one!


StarStarStarStarStar Friendly and Comfortable  — 

The office has a friendly and comfortable atmosphere. You feel like you’re visiting friends


StarStarStarStarStar The people are very nice alwys pleasnant — 

The people are very nice alwys pleasnant


StarStarStarStarStar Really nice professional and a great expierienc... — 

Really nice professional and a great expierience always


StarStarStarStarStar I’ve been a patient with Nilsen eye clinic when... — 

I’ve been a patient with Nilsen eye clinic when they were the doctors for Lens Crafters in Chesterfield Towne Center. I followed them when they opened their own practice. I’ve been seeing Dr. Perry every since. I love everyone there in the office.


StarStarStarStarStar All the staff was very friendly and professiona... — 

All the staff was very friendly and professional. I felt comfortable that they knew exactly what they were doing. Dr. Eric Nielsen is awesome and really took care of me. I would recommend them for sure!


StarStarStarStarStar Most efficient, courteous and capable staff. Dr... — 

Most efficient, courteous and capable staff. Dr. Eric Nilsen is superb.


StarStarStarStarStar The doctor was very helpful, explaining everyth... — 

The doctor was very helpful, explaining everything and he answered all of my questions to my satisfaction.


StarStarStarStarStar Thank you for taking such good care of me and a... — 

Thank you for taking such good care of me and answering all my questions. Everybody was so polite and professional. I really appreciated it.


StarStarStarStarStar Was able to be seen on the day I called with an... — 

Was able to be seen on the day I called with an eye problem! Thanks for fitting me in - very kind staff and well-run office!


StarStarStarStarStar The Nilsen Eye Service is Absolutely the Best — 

The Nilsen Eye Service is absolutely the best experience anyone could have. What a group of friendly, efficient professionals who work at the Nilsens Eye Service. Have been going to Dr. Alexandra Nilsen since she and her husband opened the practice. The professionalism is absolutely the best. She detected my cataracts in such a timely fashion; found an issue with the start of my maccular degeneration and through treatment able to prevent it from continuing; and a severe dry eye issue became a non issue with the treatment she recommended. The Opticians who work there are super in finding just the right frames for you and getting them completed in a timely manner. The free adjustments to frames and glasses mean so much. You could not find very professional friendly service in any other business of its kind.


StarStarStarStarStar Most thorough eye exam I have ever had. Conduct... — 

Most thorough eye exam I have ever had. Conducted by friendly caring staff!


StarStarStarStarNo Star Very friendly, relaxing office.  — 

Very friendly, relaxing office.


StarStarStarStarStar Accidents happen — 

And they were able to see me very quickly afterwards.


StarStarStarStarStar This was my first visit here, and I was very im... — 

This was my first visit here, and I was very impressed by the attention and treatment I received. It was well beyond my expectation and I would highly recommend to anyone.


StarStarStarStarStar Perfect service — 

To walk into an office 20 minutes before they close with an emergency and be treated with such welcoming is a true asset to your practice.


StarStarStarStarStar Awesome as always , pleasant experience worth t... — 

Awesome as always , pleasant experience worth the 30 minute drive


StarStarStarStarStar Everyone is professional and courteous. — 

Everyone is professional and courteous.


StarStarStarStarStar Everyone is friendly and helpful — 

The office staff is friendly and helpful. The doctors and assistants seem to know what they are doing. They make you feel comfortable and try to find out if you have any problems.


StarStarStarStarStar Nilsen Eye Care continues to set the bar for ex... — 

Nilsen Eye Care continues to set the bar for excellence in optometry services. Caring, friendly and expert staff make each visit as good as can be. I’m pleased to have my elderly parents under their care, too.


StarStarStarStarStar Wonderful Practice! — 

Dr. Alexandra Nilsen, along with her entire staff, take great care of us. I've been a patient for about 12 years, and have been nothing but pleased with the care and service of this practice. Highly recommend!


StarStarStarStarStar You all are wonderful!!! So professional and k... — 

You all are wonderful!!! So professional and kind. I thoroughly enjoyed my visit! You all are the best!


StarStarStarStarStar Great service and friendly staff. — 

Great service and friendly staff.


StarStarStarStarStar Great service. Understandable feedback. — 

Great service. Understandable feedback.


StarStarStarStarStar Great customer service — 

The entire staff from when I walked through the doors to when I left were friendly, attentive, and efficient. We are new residents to the area and I’m so happy I was able to get a same-day appointment. I’m going to have my husband come here as well.


Reply

Welcome to the area! We are so glad that you enjoyed your visit with us. Make sure your husband lets us know that you referred him so we can enter your name into a drawing for a $50 Visa gift card. We select two winners each month. We look forward to seeing you again soon!

StarStarStarStarStar The most happy place. Great people and good pri... — 

The most happy place. Great people and good price


StarStarStarStarStar Always a great experience  — 

This business is very efficient and staffed with professionals, all of whom are kind, courteous and helpful.


StarStarStarStarStar I was very pleased with my first visit. There ... — 

I was very pleased with my first visit. There was no waiting, very friendly staff and I liked Dr. Stacy very much. I will definitely recommend to friends.


StarStarStarStarStar Enjoyed my visit, very prompt and professional ... — 

Enjoyed my visit, very prompt and professional staff. Thank you so much.


StarStarStarStarStar Great place! — 

Dr. A. Nilsen is wonderful. She explains each step and makes me comfortable. She is as knowledgeable as she is competent. The eyeglasses are expensive but there is a small section that insurance will usually cover.


StarStarStarStarStar Great team, warm and friendly, and doc Perry is... — 

Great team, warm and friendly, and doc Perry is both knowledgeable and approachable!


StarStarStarStarStar Friendly and Professional — 

Friendly staff. Professional services provided in a caring, interactive, and conscientious manner.


StarStarStarStarStar If you don't enjoy going to your eye care docto... — 

If you don't enjoy going to your eye care doctor, you should head over to Nilsen Eye Care. These people are wonderful! Dr. Nilsen is very thorough and personable and she never rushes through an examination. The staff is friendly, helpful and welcomes you in from a snow storm by offering a cup of coffee. What a pleasant experience!


StarStarStarStarStar Great service, fast, approachable and friendly ... — 

Great service, fast, approachable and friendly staff


StarStarStarStarStar Reception staff very pleasant and helpful; assi... — 

Reception staff very pleasant and helpful; assistant that did the initial exam very pleasant and professional. The eye technician was fantastic with getting my glasses ordered. The eye doctor was a really bad guy (just kidding).


StarStarStarStarStar Nilsen eye care  — 

Y’all were absolutely amazing, friendly, and kind. Loved the service and the doctor.


StarStarStarStarStar Dr. Nilsen was extremely thorough and took a lo... — 

Dr. Nilsen was extremely thorough and took a lot of time explaining and answering my questions. I would definitely her and her husband to everyone. My husband, grandson and granddaughter also go to them and I know they will be well taken care of.


StarStarStarStarStar Both professional and personal staff. Highly re... — 

Both professional and personal staff. Highly recommend.


StarStarStarStarStar Everyone at the practice is friendly and helpfu... — 

Everyone at the practice is friendly and helpful.


StarStarStarStarStar My wife and I have been going to y’all for year... — 

My wife and I have been going to y’all for years very happy with everyone in your practice everyone does a excellent job.


StarStarStarStarStar I was very pleased with the care I received at ... — 

I was very pleased with the care I received at Nilsen Eye Care. The staff was extremely friendly and the appointment went very smoothly.


StarStarStarStarStar What a great experience.  — 

What a great experience. in by 10:30, out by 11:15 with the exact contacts for which their prescription called. very nice people!


StarStarStarStarStar The service Arby’s nilsen rye care was Fast, ef... — 

The service Arby’s nilsen rye care was Fast, efficient and pleasant. Everybody was so nice, the doctor was friendly and my visit was great! The offer so many great frames and helped me with options for contact lenses as well!


StarStarStarStarStar Amazing service, wonderful staff. Been going th... — 

Amazing service, wonderful staff. Been going there forever and would not switch!!


StarStarStarStarStar The environment and personnel really presented ... — 

The environment and personnel really presented total professionalism. I also thanked the medical assistants for their patience.


StarStarStarStarStar Everyone was punctional, informative and easy w... — 

Everyone was punctional, informative and easy with which to work! AND I love my first-time prescription glasses!


StarStarStarStarStar Don't look any further for great eye care — 

From the moment I walked in the door to the moment I left I was greeted, escorted, and cared for by genuinely nice people. You can tell the staff really do like working in this atmosphere. The level of care I received and competency of all those doing examinations and reviewing examinations was outstanding. No question was left unanswered and I did not feel that they were rushing to get to the next patient, in the slightest. I can't say enough good things about my first visit there.


StarStarStarStarStar I was very satisfied with the friendliness and ... — 

I was very satisfied with the friendliness and courteousness of the staff. My wait time was less than five minutes. As the eye examination progressed,I was informed about every phase of the eye tests. I would highly recommend Nilsen Eye Care to anyone.


StarStarStarStarStar Everyone is so nice and polite.  — 

Everyone is so nice and polite.


StarStarStarStarStar A Wonderful experience. The staff are super fri... — 

A Wonderful experience. The staff are super friendly & a pleasure to deal with. Would highly recommend!


StarStarStarStarStar Prompt and very pleasant service. — 

Prompt and very pleasant service.


StarStarStarStarStar Everyone at Nilsen is so terrific to work with!... — 

Everyone at Nilsen is so terrific to work with! I look forward to my appointments ( not my usual attitude when going to a Dr’s office). They are professional and “patient friendly”. Wouldn’t go anywhere else!


StarStarStarStarStar It's always been wonderful visiting Nilsen Eye ... — 

It's always been wonderful visiting Nilsen Eye Care! Everyone in this practice are polite, friendly, understanding & wonderful. They explain everything that's going to happen while you're being examined & put you at ease instantly! Choosing the proper glasses is not an easy task but I was shown quite a few pairs of glasses and found the perfect pair for me! I would never go to any other Eye Care place!!


StarStarStarStarStar Very pleased fast service. — 

Very pleased fast service.


StarStarNo StarNo StarNo Star From a rating of one to five, your office was a... — 

From a rating of one to five, your office was a five


StarStarStarStarStar Dr. Perry and all the staff are very nice and e... — 

Dr. Perry and all the staff are very nice and easy to do business with


StarStarStarStarStar Excellence in Optometry — 

The Nilsen practice has a culture of patient partnership and medical excellence. Friendly, helpful, interested and caring. Very refreshing experience!


StarStarStarStarStar This was my first visit and I was very pleased!... — 

This was my first visit and I was very pleased!! I called Tuesday looking for an appt this week and I was able to get an appt on Thursday.


StarStarStarStarStar Dr A.Neilsen was amazing and informative! Alfr... — 

Dr A.Neilsen was amazing and informative! Alfred was very helpful in assisting me choose my glasses! Great team!!


StarStarStarStarStar Good for the eyes, good for the heart and great... — 

Good for the eyes, good for the heart and great for the expertise.


StarStarStarStarStar Always a great experience!  — 

Always a great experience!


StarStarStarStarStar Always enjoy your friendly and professional sta... — 

Always enjoy your friendly and professional staff.


StarStarStarStarStar Great office! — 

i always have a very pleasant experience at this office. All of the staff members are great and i love Dr. Alexandra Nelsen. She is very patient and explains everything to me in terms I can understand. Checking in and checking out is always quick and easy.


StarStarStarStarStar Excellent professionalism and friendly doctors ... — 

Excellent professionalism and friendly doctors and staff!


StarStarStarStarStar I have been coming to Dr MRS Nilsen for over 12... — 

I have been coming to Dr MRS Nilsen for over 12 years . Best doctor , best facility , modern equipment .


StarNo StarNo StarNo StarNo Star I came in for my regular eye exam. — 

I came in for my regular eye exam when leaving turned into a medical specialist appointment. instead of my $10.00 co pay it was $50.00 co pay which i was not expecting to pay. I will not be coming back never and will let my other friends know that come there as well. I have call Cigna to dispute the exam I hope you do not get paid as well. the desk staff tried to tell me i came in for a medical issue not I did not my exam is every year the same time for years. The desk staff was shown my vision card as well and when I started to look at glasses I was told by the staff i did not have insurance which was wrong. I will put it out there on social media as well how I was treated on Monday the 26th.


Reply

Thank you for taking the time to tell us about your experience. Our team continues to work diligently to remove as much confusion as possible with regards to the use of your medical and/or vision insurance. We apologize that this was not your experience. Thank you again for your feedback.

StarStarStarStarStar Nilsen Eye Care is truly an awesome place. Ever... — 

Nilsen Eye Care is truly an awesome place. Every single person is kind, attentive, and professional. I have referred many friends to this office. Thank you for providing excellent service.


StarStarStarStarStar My visit at the office was very good. The staff... — 

My visit at the office was very good. The staff is always so helpful and very pleasant.


StarStarStarStarStar Very kind and efficient staff at Nilsen. Always... — 

Very kind and efficient staff at Nilsen. Always very gracious!


StarStarStarStarStar I have loved this team since they were at the m... — 

I have loved this team since they were at the mall. Great people and now my co-worker loves them too!


StarStarStarStarStar Wonderful people  — 

Wonderful people, great experience, two of my children and I had appointments at the same time they were very understanding of how children are and very accommodating everyone was nice even with us being the last appointments of the day and it being late. Never had a bad experience here love them all.


StarStarStarStarStar I felt like royalty and not just a file number.... — 

I felt like royalty and not just a file number. Thank you ALL.


StarStarStarStarStar All of the staff are so friendly and helpful! E... — 

All of the staff are so friendly and helpful! Everything runs so smoothly!


StarStarStarStarStar Always feel appreciated from the front check in... — 

Always feel appreciated from the front check in, eye exam and glasses selection.


StarStarStarStarStar Great Customer Service! — 

I was warmly greeted when I entered the building. Dr. Perry took his time when examining my eyes so I did not feel rushed.


StarStarStarStarStar Highly recommend Nilsen Eye Care to everyone. E... — 

Highly recommend Nilsen Eye Care to everyone. Every single person there is fantastic and always very friendly.


StarStarStarStarStar Excellent in every way. Wouldn’t trust my eyes... — 

Excellent in every way. Wouldn’t trust my eyes to anyone else.


StarStarStarStarStar Had a wonderful experience yesterday. Dr. Stacy... — 

Had a wonderful experience yesterday. Dr. Stacy was great to work with and Candice was extremely pleasant and helpful. Also enjoyed working with Patti on pricing for new glasses! I have already recommended your practice to a friend.


StarStarStarStarStar Excellent professional service and "bedside" ma... — 

Excellent professional service and "bedside" manor by all.Well staffed and knowledgeable. Comfortable surroundings and modern equipment. Very organized and thorough exams.


StarStarStarStarStar Doctors and staff you can trust.  — 

Been with them for years. Staff is great. Very well organized and they care about their patients.


StarStarStarStarStar Nielsen eye Care is just a nice place. They see... — 

Nielsen eye Care is just a nice place. They seem to try care about their patients. It has the feel of a local small town place. They are thorough and thoughtful.


StarStarStarNo StarNo Star I was disappointed that i was not informed of a... — 

I was disappointed that i was not informed of a $25 "training fee" for contacts. Especially when i inquired about the exam co-pay and how much the difference would be opposed to the regular exam for glasses. It was for my daughter and I was even asked if this was her first time ever being fitted for contacts.


StarStarStarStarStar  — 

Excellent care and service from entire staff- very accommodating to client needs


StarStarStarStarStar Friendly and very thorough — 

Friendly and very thorough


StarStarStarStarStar Great place — 

Always on time which I love and everyone is always cheerful and nice.


StarStarStarStarStar Very professional, courteous, and thorough. Wou... — 

Very professional, courteous, and thorough. Would definitely recommend!


StarStarStarStarStar Originally called to see if they could squeeze ... — 

Originally called to see if they could squeeze me in for an eye infection.. never been a patient there but they were able to get me in within an hour! Then made an appointment for my regular eye exam. Great staff!!


StarStarStarStarStar Wonderful staff, love them!  — 

Wonderful staff, love them!


StarStarStarStarStar Enjoyed working with Dr. Perry, and Patti is an... — 

Enjoyed working with Dr. Perry, and Patti is an awesome Optician. She worked with my budget and insurance to find me prescription sunglasses that i could afford. Very professional staff!


StarStarStarStarStar  — 

Excellent care excellent service all excellent


StarStarStarStarStar Yearly Exam — 

I had a wonderful experience.


StarStarStarStarStar Great energy from everyone  — 

Great energy from everyone


StarStarStarStarStar The entire staff is so incredible!!! From the m... — 

The entire staff is so incredible!!! From the moment you make the appointment it becomes a pleasurable experience. Thanks for everything!!!


StarStarStarStarStar Felt like I was with family — 

Felt like I was with family


StarStarStarStarStar Dr. Eric Nilsen has taken care of me and my vis... — 

Dr. Eric Nilsen has taken care of me and my vision needs for a quarter century, and there are three basic reasons for this: honest and sincere care for the customer patient, great willingness to learn, listen, communicate and share, and a wonderful personality that rubs off to staff and customers alike.


StarStarStarStarStar Friendly, helpful optometrist who was genuinely... — 

Friendly, helpful optometrist who was genuinely interested in answering my questions. Staff even helped me get the best deal by comparing my insurance benefit to their in-house discount. An all-around great experience!


StarStarStarStarStar The atmosphere is always friendly and welcoming... — 

The atmosphere is always friendly and welcoming when I visit Nilsen Eye Care. I receive professional, as well as personal care, during my visits. I have full confidence in Dr. Perry and the staff of Nilsen Eye Care. I am fortunate to have the Nilsen team working for me in their ongoing efforts to keep my eye health 20/20.


StarStarStarStarStar Perfect! — 

Every aspect of my (first) visit was absolutely amazing! Each person I encountered was kind, patient and professional. Dr. Stacy was thorough and efficient. Thanks guys!


StarStarStarStarStar Fantastic folks friendly, accommodating and mak... — 

Fantastic folks friendly, accommodating and make use of on-line reminders and other communications. Supportive and for myself their location could not be more convenient.


StarStarStarStarStar  — 

This is an extremely well-run, efficient and talented staff of medical professionals. With the cleanliness of the offices and exam rooms and the knowledgeable, competent and friendly staff any visit to this practice is always a pleasure!


StarStarStarStarStar Always good to see everyone - they are so frien... — 

Always good to see everyone - they are so friendly, helpful and customer service is great. Patti was particularly patient with me yesterday as I tried to select a new frame for my much needed glasses. She was very helpful and took care of all my questions and needs.


StarStarStarStarStar Friendly and knowledgeable staff.  — 

Friendly and knowledgeable staff. Cheerful greeting, usually a short wait then a focused multi-step assessment, and a thorough exam (with explanations of procedures if you desire). Location is excellent for access. Facility is well lighted, fresh, clean, and open. Quality materials (frames) in a variety of styles and price. My wife and I go here. I recommend Nilsen Eye Care to my friends and associates.


StarStarStarStarStar Troy D. Holland. — 

Always a pleasant experience for your expert service and advice on annual eye exams. Keep up the good work for an optimal 2018 and good health for our future. Many thanks,Troy


StarNo StarNo StarNo StarNo Star Kept me waiting 45 mins — 

Appointment was at 3:00. I was asked to show up :15 early. Dr came in the room after 3:45. I know they are busy but seriously? 45 mins? 1 person in that time came in to say he would be there soon. I could have been looking at glasses. Nope just sat in a room. As well no one seemed to think that was out of the ordinary. When I mentioned it, I was asked if I was in a hurry.


StarStarStarStarStar Courteous, efficient, and helpful.. — 

They were so helpful and courteous, they saw me earlier than my appointment time since I got there about a half hour early. They move quickly and efficiently and I was out with new contacts ordered


StarStarStarStarStar Wonderful courteous effecient.  — 

Wonderful courteous efficient.


StarStarStarStarNo Star very professional and thorough — 

very professional and thorough


StarStarStarStarStar Very friendly, clean, and welcoming environment... — 

Very friendly, clean, and welcoming environment. Friendly and professional from the front desk staff to the assistant, doctor, and optician.


StarStarStarStarStar Everyone is always so warm and friendly in that... — 

Everyone is always so warm and friendly in that office. Helpful also


StarStarStarStarStar Great Experience Overall  — 

One of the best experiences I have had at a doctors office. Everyone was so nice and welcoming.


StarStarStarStarStar Everyone is very professional, helpful and frie... — 

Everyone is very professional, helpful and friendly.


StarStarStarStarStar Everyone was great as always — 

Everyone was great as always


StarStarStarStarStar Nice staff, the out of pocket was slightly high... — 

Nice staff, the out of pocket was slightly higher than I was quoted.


StarStarStarStarStar I see Alexandra Nilsen. She is very thorough an... — 

I see Alexandra Nilsen. She is very thorough and patient with the problems I have with my eyes.


StarStarStarStarStar Great customer service people there  — 

Great customer service people there


StarStarStarStarStar Highest recommendation — 

I've had to wear glasses or contacts for more than 40 years. I actually enjoying going to the eye doctor since I found Nilsen. Fabulous care of clients, from support staff to doctors.


StarStarStarStarStar very friendly and efficient — 

very friendly and efficient


StarStarStarStarStar Great service. The intake process is smooth and... — 

Great service. The intake process is smooth and personalized there wasn't a long wait. Helpful staff who provide honest feedback with frame selection process - but not pushy. Overall pleasant and efficient experience.


StarStarStarStarStar Excellent service from A– Z!  — 

Excellent service from A– Z!


StarStarStarStarStar always well cared for their — 

always well cared for their


StarStarStarStarStar Dr Alexandra Nilsen is amazing. Very thorough,... — 

Dr Alexandra Nilsen is amazing. Very thorough, caring, engaged, etc!


StarStarStarStarStar  — 

Loved Dr. Stacy. Very nice and very patience. He really made me feel like I was his priority. His assistant was awesome as well.


StarStarStarStarStar Awesome place! — 

Great service, friendly staff and the best prescription I've ever had! Awesome place!


StarStarStarStarStar My appointment went very well everyone there wa... — 

My appointment went very well everyone there was very attentive and quite pleasant and helpful I would recommend Nielsen eye care to everyone


StarStarStarStarStar Great Job!  — 

I was extremely happy with the service I received. Got my glasses while I was there! They rushed the prescription as I was going to be out of town (basic glasses). Everyone is extremely friendly and attentive.


StarStarStarStarStar  — 

was almost immediately taken to an exam room which was a surprise since the office was packed with people. nurse (?) was attentive and thorough. Dr Perry spent a lot of time checking out my issue.


StarStarStarStarStar Check-in procedure was excellent. — 

Check-in procedure was excellent. They use iPads pre filled with your info, so you only have to fill in the blanks. Very modern and up to date. Checkout was a little slower though.


StarStarStarStarStar Thank you for a great experience.  — 

Thank you for a great experience. The only fee I question is the $130.00 for the contact lens fitting. I've been wearing them for quite a long time and didn't understand the cost ...


StarStarStarStarStar Pleasant staff. Prompt, no waiting.  — 

Pleasant staff. Prompt, no waiting.


StarStarStarStarStar I could not be more pleased with the care I rec... — 

I could not be more pleased with the care I receive from Dr. Nilsen. The reception staff is welcoming and very efficient. The screening staff is very pleasant and good listeners who note your concern and/work patiently to accommodate any patient limitations. I have always had excellent eyeglass fittings and adjustments by a caring staff.


StarStarStarStarStar Nilsen Eye Care has delivered great service for... — 

Nilsen Eye Care has delivered great service for many years. Have referred my husband and a friend.


StarStarStarStarStar Great place  — 

Quick and thorough with all appointments. Friendly and always explains things.


StarStarStarStarStar Was not happy with my recent visit to another e... — 

Was not happy with my recent visit to another eye doctor and my contact lens prescription. When coming to Nielsen with my son, I was impressed with the thoroughness of the exam so I made an appointment for myself. They nailed my contact prescription and gave me a better analysis of my eye health than I have ever had anywhere else. Highly recommend.


StarStarStarStarStar No words to express how good this place is. Eve... — 

No words to express how good this place is. Everything about this place is beyond excellent. Thanks you for wonderful service.


StarStarStarStarStar Friendly staffI feel that I got a very thoroug... — 

Friendly staff I feel that I got a very thorough exam from Dr. Perry and all the others.


StarStarStarStarStar Awesome Customer Service — 

This was best eye doctors office ever. I used to cry EVERYTIME I went to eye doctor, however everyone here was very friendly and welcoming.


StarStarStarStarStar Excellent & friendly ser — 

Excellent & friendly service


StarStarStarStarStar I had a great experience. The people were extre... — 

I had a great experience. The people were extremely nice.


StarStarStarStarStar Fast and friendly service!  — 

Fast and friendly service! I was seen within 2 minutes of showing up to drop off my glasses for an adjustment.


StarStarStarStarNo Star professional eye services — 

Nilsen is the place to go for quality eye services.


StarStarStarStarStar Seriously, always the best experience with Nils... — 

Seriously, always the best experience with Nilsen eye care. Prompt, courteous, professional service. And they really care about your health! And did I mention thorough? Great selection of frames and personal service as well.


StarStarStarStarStar This is a model business from a customer viewpoint — 

EVERYONE from the moment that you enter the shop makes you feel welcome. EVERYONE is very efficient, helpful, and accommodating. Also, Dr. Nilsen isn't pushy with regards to treatments, equipment, etc. The appointments run on time, diagnosis is clearly explained, and options are laid out if need be. It's the way every business should be run from a customer perspective.


StarStarStarStarStar Everyone at Nilsen is friendly and helpful — 

Everyone, and I mean every person at Nilsen is friendly and helpful. If only every service company provided such consistent service the world would be a better place.


StarStarStarStarStar The quality of service was excellent. The staff... — 

The quality of service was excellent. The staff was very professional and friendly.


StarStarStarStarStar Awesome staff, very knowledgeable and eager to ... — 

Awesome staff, very knowledgeable and eager to assist


StarStarStarStarStar EXECELLENT care ! The staff was very friendly ... — 

EXECELLENT care ! The staff was very friendly and the Dr, was very kind and very knowlegable. So very glad I have chosen them for my eye care.


StarStarStarStarStar I enjoyed my first visit and will return again ... — 

I enjoyed my first visit and will return again when the time comes. Dr. Perry was an excellent doctor and took the time to listen to me. All the other assistants were excellent as well. Job well done!!! Thank you so much, see you next year.


StarStarStarStarStar The doctor and technician were very friendly an... — 

The doctor and technician were very friendly and helpful. They were very informative in answering my questions. The wait between the time with the technician and doctor was a little long, but people stopped in to check on me and GET me something to drink. Overall is was very pleasant.


StarStarStarStarStar Excellent service!!! Will recommend to everyone... — 

Excellent service!!! Will recommend to everyone I know. Thanks and happy holidays.


StarStarStarStarStar Everyone I interacted with was friendly, compet... — 

Everyone I interacted with was friendly, competent, thorough and detailed in their explanations. They also demonstrated active listening and it was clear they understood my comments and requests.


StarStarStarStarStar Satisfied Customer — 

I just love the entire staff for their professional and caring personalities. It's like visiting with family. Their patient care and service is excellent. I'm a 15 plus years customer with a long experience of this company's consistence in customer service and excellent eye health care.


StarStarStarStarStar Best experience start to finish — 

The entire staff was extremely friendly and helpful. This is by far the best experience at an eye doctor I’ve ever had!


StarStarStarStarStar I have been a patient of Dr. Eric Nilsen since ... — 

I have been a patient of Dr. Eric Nilsen since he started practicing in Chesterfield. I have always received the most complete and up-to-date exams available in a comfortable setting. His explanations are complete and understandable.His referrals are top notch.


StarStarStarStarStar Dr. Stacy is wonderful — 

Dr. Stacy is friendly and thorough. He and the staff provide great service. My husband and I have both had great experiences going to Nilsen the last two years since we moved into the area.


StarStarStarStarStar The staff is always friendly and pleasant. — 

The staff is always friendly and pleasant.


StarStarStarStarStar Love all of the Staff. Fun, fast and efficient.... — 

Love all of the Staff. Fun, fast and efficient. Charlie is always a bright spot! Patti was great, too.


StarStarStarStarStar Best eye doctor I have ever had. — 

The staff is very friendly and competent. I was seen promptly. Dr. A. Nilsen gave me a thorough exam. She is thoughtful and considerate and never appears rushed.


StarStarStarStarStar The folks at Nilsen Eye Care are the All-stars ... — 

The folks at Nilsen Eye Care are the All-stars of eye care in the Richmond area and Dr. Alexandra Nilsen is the MVP!!! Everyone working at this practice is very friendly, extremely efficient and highly competent. The best healthcare decision I made 5+ years ago after moving to this area was to choose Nilsen Eye Care for my vision needs.


StarStarStarStarStar With the way I've been taken care of by the ent... — 

With the way I've been taken care of by the entire staff, I wouldn't ever consider going anywhere else to have my eyes cared for.


StarStarStarStarStar Very friendly and awesome customer sevice. — 

Very friendly and awesome customer service.


StarStarStarStarStar all staff & doctors are tops in their fields. ... — 

all staff & doctors are tops in their fields.


StarStarStarStarStar A pleasure to be served by the courteous, promp... — 

A pleasure to be served by the courteous, prompt staff...I do recommend...


StarStarStarStarStar To me it was a one stop shop experience. Every... — 

To me it was a one stop shop experience. Everything went well and smooth


StarStarStarStarStar The team at Nilsen Eye Care has got it going on... — 

The team at Nilsen Eye Care has got it going on! Great care, friendly help... a great experience. I had FUN at the doctors.. how often can you say that!


Reply

Thanks so much! We love what we do and love taking care of people. We look forward to seeing you next time!

StarStarStarStarStar The staff is friendly and helpful.  — 

The staff is friendly and helpful.


StarStarStarStarStar I am very comfortable with your approach.  — 

I am very comfortable with your approach.


StarStarStarStarStar Pleased as usual — 

All was fine. I support your online presence.


StarStarStarStarStar Thorough, friendly, professional — 

Thorough, friendly, professional


StarStarStarStarStar Great practice — 

I always get great service at Nilsen. Practice is well-organized and efficient. People are all very nice. Last year they alerted me to a high blood pressure problem and recommended I visit my general practicioner. I did so and bp is now under control.


StarStarStarStarStar Excellent staff; very friendly and eff — 

Excellent staff; very friendly and efficient


StarStarStarStarStar Have been coming for years. Same courteous and... — 

Have been coming for years. Same courteous and professional service. Never had any problems with scheduling or outcomes. Even after moving 1 hour away, my wife and I we still rely on Nilsen's for our Eye Care.


StarStarStarStarStar Everyone was very friendly & professional! Ve... — 

Everyone was very friendly & professional! Very thorough and explained each step.


StarStarStarStarStar Great practice! — 

Very caring and friendly staff. Very helpful.


StarStarStarStarStar Dynamite Customer Service  — 

Great job, great team, I already recommend you to people I know, keep it up! Jerry


StarStarStarStarStar I highly recommend Nilsen Eye Care. Everyone is... — 

I highly recommend Nilsen Eye Care. Everyone is friendly, helpful, and professional.


StarStarStarStarStar Excellent service. Friendly and helpful staff — 

Excellent service. Friendly and helpful staff


StarStarStarStarStar Super friendly and helpful staff! — 

The staff was super friendly! And great at explaining everything they were doing. My mom has an eye condition and I had many questions, the doctor was very patient and answered all of my questions.


StarStarStarStarStar Everyone at Nilsen Eye Care is great. You are ... — 

Everyone at Nilsen Eye Care is great. You are greeted warmly from the moment you walk into the door and once you are signed in you are promptly taken back to begin you appointment. Everyone is helpful and Dr. Perry made sure I had all my questions answered.


StarStarStarStarStar Great care ,as always. Alfred, the optician, di... — 

Great care ,as always. Alfred, the optician, did a great job!!! Very professional yet personable. Dr. Eric is very thorough which I appreciate. No waiting time. Alicia at the front desk was very helpful. Sherri


StarStarStarStarStar great with kids — 

My husband and I use Nilsen Eye Care. We recently took our daughter and they were just fantastic with her. Highly recommend.


StarStarStarStarStar A wonderful experience!  — 

We were taken care of quickly. The staff and doctor were so friendly and thorough!


StarStarStarStarStar  — 

Everyone was very nice and I greatly appreciate not having to wait at anytime during my visit


StarStarStarStarStar I was VERY pleased with my first visit. The sta... — 

I was VERY pleased with my first visit. The staff & the doctor were so knowledgeable & pleasant. I haven't received my glasses yet, but I'm looking forward to it.


StarStarStarStarStar Exceptional experiences — 

I have had nothing less than exceptional experiences at Nilsen Eye Care over the last ten + years. The Doctors and staff are extremely professional and personable. It's a very nice facility with ample parking, and It's clear that they and invest the time and energy to select and train great people to work there. Top marks Nilsen Eye Care!


StarStarStarStarStar Very well organized, friendly staff, excellent ... — 

Very well organized, friendly staff, excellent care.


StarStarStarStarStar Very friendly and welcoming. Definitely recomm... — 

Very friendly and welcoming. Definitely recommend!


StarStarStarStarStar Nilsen Eye Care was amazing!! — 

From the moment I called Nilsen Eye Care I had a great experience and they were able to get me in for a new patient appointment extremely fast. The moment I walked in for my appointment the staff was friendly and the environment was amazing. Every person I came into contact was helpful, knowledgeable and patient.


StarStarStarStarStar  — 

I’m impressed how efficient the staff is and still remain friendly. I didn’t have to wait for anything and appreciate the respect for my time.


StarStarStarStarStar I needed a lens replaced. I walked in and was ... — 

I needed a lens replaced. I walked in and was completed in less than 30 minutes!


StarStarStarStarStar Exceptionally prompt and helpful. — 

Exceptionally prompt and helpful.


StarStarStarStarStar 👍 — 

By far the best experience I have had.


StarStarStarNo StarNo Star One of my pet peeves is being pushed or sold in... — 

One of my pet peeves is being pushed or sold into something when I expressed 0 interest in the service. I hate having to listen to someone talk when I'm disinterested in what they have to say. As an American, I have the freedom of choice, if I just want an eye exam, then administer the eye exam. I felt that every person I interacted with was pushing the "in-house" glasses service that Nilsen Eye Care offers. I felt as if obtaining my prescription to potentially fill elsewhere was comparable to a negotiation. The exam itself went fine, I could do without being asked 3 times by 3 different people to utilize the in-house glasses service. It made me feel as if I was in a car dealership dealing with haggling salesmen. Ease off the glasses services please.


StarStarStarStarStar Everyone is always so friendly, and welcoming. ... — 

Everyone is always so friendly, and welcoming. Thank you


StarStarStarStarStar Great experience and everyone is so friendly an... — 

Great experience and everyone is so friendly and helpful!


StarStarNo StarNo StarNo Star I didn't appreciate being lied to & mislead by ... — 

I didn't appreciate being lied to & mislead by the sales rep. I can't remember his name but it was a man. He was dishonest in his attempts to sell me additional features for my eyeglass lenses. Otherwise all the other staff were SUPER nice & helpful.


Reply

Thank you for taking the time to tell us about your experience. We will continue to train our staff how to appropriately educate our patients on their choice of options so that you may be better able to make an informed decision. We apologize that this was not your experience. Thank you again for your time and feedback.

StarStarStarStarStar  — 

My appointment started on time. There was no time wasted during the appointment when switching out staff. Received clear diagnosis, in layman’s terms.


StarStarStarStarStar Great service...professional staff...couldn’t b... — 

Great service...professional staff...couldn’t be happier with my experience here!


StarStarStarStarStar I love this practice! It feels like you are vi... — 

I love this practice! It feels like you are visiting old friends whenever you walk into the office. i always feel that I matter and that they are happy to see me!


StarStarStarStarStar none — 

Arrived early, taken care of immediately, shown to examining area immediately, and received prompt care.


StarStarStarStarStar I love this place. Everyone is friendly and pr... — 

I love this place. Everyone is friendly and professional. I personally recommend Alexandria Nilsen, but I'm sure the other Optometrists are just as great.


StarStarStarStarStar All staff have treated me very well when I have... — 

All staff have treated me very well when I have had my appointments!


StarStarStarStarStar Pleased with all aspects of my recent visit. — 

Pleased with all aspects of my recent visit.


StarStarStarStarStar I don't remember the name of the lady who waite... — 

I don't remember the name of the lady who waited on me but she caught an error on my prescription. The date was expired and she followed up the next day and found that the eye Dr. Office had given me an old prescription. If she hadn't checked the info carefully I would have had the wrong lenses and spent more money than I needed to. She was super!


StarStarStarStarStar Great team from the doctors to the front desk. — 

Great team from the doctors to the front desk.


StarStarStarStarStar Fast, efficient, friendly service.  — 

Everyone I encountered in the office was friendly and attentive. I recommend the practice to family, friends


StarStarStarStarStar Super friendly staff. Great Doc. The lady (Patt... — 

Super friendly staff. Great Doc. The lady (Patti) who helped me pick out frames was awesome.


StarStarStarStarStar I moved to Northern Virginia from Richmond two ... — 

I moved to Northern Virginia from Richmond two years ago, but travel back to Nilsen Eye Care each year because of their exceptional customer service and professionalism


StarStarStarStarStar Very professional in every aspect of care and i... — 

Very professional in every aspect of care and in handling payment


StarStarStarStarStar I’m always delighted and happy with the very pr... — 

I’m always delighted and happy with the very professional services that I received during my appointments.


StarStarStarStarStar We have been see Dr Nilsen for a very long time... — 

We have been see Dr Nilsen for a very long time. All the Dr there are very nice. They will take the time to sit and talk with you as long as needed.


StarStarStarStarStar Everyone was super nice and helpful ... — 

Everyone was super nice and helpful. Dr.Stacey took his time to answer my questions. I never felt rushed or unimportant. Alfred helped me pick out glasses. He provided honest feedback and made me feel confident in my choice of eyewear. I can’t wait to pick them up!


StarStarStarStarStar Love Dr. Eric.  — 

Love Dr. Eric. Everyone is so friendly. It is a very pleasant and inviting atmosphere there.


StarStarStarStarStar I have been seeing Dr. Nilsen for many years an... — 

I have been seeing Dr. Nilsen for many years and always have a wonderful experience at my annual appointment. He and his staff are professional, friendly, and knowledgeable.


StarStarStarStarStar Grace...was great and helpful...well done.Dr. ... — 

Grace...was great and helpful...well done. Dr. Perry....he gets me and listened to my needs and provided the best service possible. Patty....she was awesome and should be named the employee of the year. Thank you team Nilsen Eye Care for providing great service.


StarStarStarStarStar  — 

Excellent service as always. We love the support staff, and the Drs. The level of quality care and customer service set the bar really high. Clearly the best optometry office in the Richmond area.


StarStarStarStarStar Went into the office to make an appointment for... — 

Went into the office to make an appointment for an eye problem I was having and I've got to see the doctor immediately what a great experience that was!


StarStarStarStarStar Excellent staff, superb service. — 

Excellent staff, superb service.


StarStarStarStarStar Nilsen Eye Care-a friendly, professional business — 

Nilsen Eye Care is a friendly, professional business with engaging employees and doctor.


StarStarStarStarStar As always -thorough, informative and hospitable... — 

As always -thorough, informative and hospitable. Thank you.


StarStarStarStarStar The providers are very thorough and professiona... — 

The providers are very thorough and professional. I have never had to wait as they are ready for me upon my arrival. They don't rush and they provide opportunities for questions.


StarStarStarStarStar Thank you for your time, patience, and help.  — 

Thank you for your time, patience, and help.


StarStarStarStarStar  — 

I've always love my visit to Nilsen Eye Care. I tried to use contact lenses for the very first time. The young man was so patient with me. Although I was unsuccessful in using them. I appreciate his patience.


StarStarStarStarStar Top notch — 

I have been going here for several years. It is always a great experience. They have some great technology in place to keep you in the loop and everyone is very nice - everyone.


StarStarStarStarStar Dr. Perry is outstanding!  — 

Dr. Perry is outstanding! All staff in this office are amazing! I highly recommend them all to anyone looking for a great eye care place. Making appointments at convenient times is a breeze.


StarStarStarStarStar Always a great experience and Dr. Nielsen is a ... — 

Always a great experience and Dr. Nielsen is a great.


StarStarStarStarStar The staff here are so friendly and inviting, it... — 

The staff here are so friendly and inviting, it was like walking into a family members house. We were greeted with a big smile and all of the staff throughout were thoughtful and helpful. My daughter was fitted for contacts and the staff had a lot of patience with her and helped her to get her contacts in and to fell comfortable. We did not even wait before being taken to the back, and our files were so simple to fill in on the pad.


StarStarStarStarStar From my first phone call to schedule an appoint... — 

From my first phone call to schedule an appointment to the time we checked out--everyone was friendly, professional and genuinely cared about my children. The staff fully engaged my children and their appointments went smoothly. Highly recommend Nilsen Eye Center


StarStarStarStarStar Excellent Staff! — 

My first experience with an eye doctor was great! Quick, friendly, and painless exam. The front desk was really understanding of my not-so-punctual arrival. Everyone was awesome! *Especially Katie* who was so helpful and perfectly patient with me and my rediculous indecisiveness. Thanks guys! You're awesome!


StarStarStarStarStar Friendly staff, good value — 

Everyone there was so friendly that it was hard not to tell my wife to immediately schedule an appointment. Given I generally see the optometrist yearly, it's hard to imagine someone taking such care to connect and just be fun and lighthearted about the experience but everyone was amazing. Not only, but the costs for a years worth of contacts was the lowest I've ever encountered. I tried shopping around and they win, hands down. I will definitely be back and am glad my family has found a service we can be proud of here in Richmond.


StarStarStarStarStar Love Dr. PERRY and fully trust him with my visi... — 

Love Dr. PERRY and fully trust him with my vision Nurses are great also


StarStarStarStarStar  — 

I felt welcome from the moment I walked in the door! The staff is very friendly and knowledgeable. I am very happy to have found Nilsen Eye Care.


StarStarStarStarStar 5 Stars  — 

It was my first visit with Nilsen Eye Care and I had a great experience. I felt very welcome and everyone I encountered was very friendly and helpful. Would highly recommend to anyone looking for a new eye care provider.


StarStarStarStarStar Great place, wonderful staff. Great location to... — 

Great place, wonderful staff. Great location too.


StarStarStarStarStar Very Pleased with the Entire Experience — 

I was very pleased with the expertise and professionalism of Dr. Stacy and the staff. They are all top-notch.


StarStarStarStarStar Great service! We got all 4 of us checked:) we... — 

Great service! We got all 4 of us checked:) we thank you! Sending my Mom in to get her check up!


StarStarStarStarStar Nilsen Eye Care is an outstanding practice.  — 

Nilsen Eye Care is an outstanding practice. The staff is efficient and knowledgeable yet caring and thorough. Dr. A. Nilsen is the best eye doctor I've ever had! She is never in a rush, never too busy to fully explain or answer questions. Plus, she's just a happy and friendly person! Also, there is never any push to get new glasses!!


StarStarStarStarStar I am always greeted with a smile when I come in... — 

I am always greeted with a smile when I come in. I didn't even have a chance to sit down before I was called to come back for my check up! The staff and especially Dr. Nilsen were attentive and welcoming. She took the time to show me the pictures of my eyes currently and how they compared with the picture taken a year ago, and even 13 years ago! I trust her completely, and value her wisdom! Highly recommended!


StarStarStarStarStar The online presence is fine. The prices are hig... — 

The online presence is fine. The prices are high.


StarStarStarStarStar Dr Nilsen office is very caring and thorough Op... — 

Dr Nilsen office is very caring and thorough Optician. He treats EVERY patient with the same care and concern. You will be greeted quickly and efficiently then you receive a thorough eye exam.


StarStarStarStarStar Everyone was kind, caring and patient. They to... — 

Everyone was kind, caring and patient. They took the time to explain things and were very thorough. Highly recommend!


StarStarStarStarStar Friendly, professional environment.  — 

Friendly, professional environment.


StarStarStarStarStar Great Experience — 

What a great experience. Everyone was friendly, professional, and explained what they were doing related to my eyes, how my physical health was important to my eye health, assisted me in picking out my first non drug store glasses.


StarStarStarStarStar One of the most pleasant experiences of your da... — 

One of the most pleasant experiences of your day! Professional and very friendly staff!


StarStarStarStarStar Wonderful experience at Nilsen Eye Care. — 

Wonderful experience at Nilsen Eye Care. The staff was so kind and caring with my son during his first eye exam.


StarStarStarStarStar Great office!! — 

Everyone is so nice and helpful!! Always look forward to my appointments!!


StarStarStarStarStar Best eye care office I've ever been to! — 

I was immediately greeted upon arrival and confirmed info. The technician was waiting for me when I finished at the front desk. Everyone was pleasant, efficient and prompt in handling their jobs. Dr. Perry is great! When he finished with the exam, they had already scheduled me a 1 year follow up on an appointment card and I was on my way! Super doctor and staff!


StarStarStarStarStar Everyone is very friendly and helpful. They ta... — 

Everyone is very friendly and helpful. They take their time and explain everything they are doing.


StarStarStarStarStar  — 

Everyone is professional, yet very friendly and courteous. Things happen on time.


StarStarStarStarStar Great experience, great staff and excellent cus... — 

Great experience, great staff and excellent customer service!


StarStarStarStarStar Everyone was so nice and helpful. They all seem... — 

Everyone was so nice and helpful. They all seemed to really be enjoying their jobs. The doc was so informative and easygoing. I can't say enough good things about them.


StarStarStarStarStar Everyone was very pleasant and professional--an... — 

Everyone was very pleasant and professional--and timely!


StarStarStarStarStar My family and I found everyone to be informed, ... — 

My family and I found everyone to be informed, very friendly and extremely helpful!


StarStarStarStarStar Very well-run office. Plenty of helpful staff. ... — 

Very well-run office. Plenty of helpful staff. Everyone I spoke with knew their job and performed well. Ease of making appointment excellent, able to change or review on my phone.


StarStarStarStarStar Very timely and efficient — 

Very timely and efficient


StarStarStarStarStar Great visit — 

The whole office were very professional and friendly. I was very impressed with the Dr. and all the people who helped me.


StarStarStarStarStar Nilsen Eye Care is a wonderful eye care center.... — 

Nilsen Eye Care is a wonderful eye care center. My children started here and now that they are grown, they continue seeing Dr. Alexandra Nilsen. Always a caring and knowledgeable professional.


StarStarStarStarStar Everyone is prompt, professional and courteous... — 

Everyone is prompt, professional and courteous. Will definitely remain a loyal customer.


StarStarStarStarStar  — 

Excellent service... When trying to learn how to put in contacts, Matthew was patient and attentive to my needs. Dr. Nielsen also followed up to make sure my contacts were fitting comfortably... A pleasurable experience... Highly recommended!!


StarStarStarStarStar The one medical office I look forward to visiti... — 

The one medical office I look forward to visiting.


StarStarStarStarStar Very pleased — 

Quick and professional service!


StarStarStarStarStar Good experience and it was fun — 

Good experience and it was fun


StarStarStarStarStar I wouldn't trust anyone else with my eyes. — 

Dr. Alexandra has taken care of my eyes for a number of years and is now also taking care of my husband's eye care. Her knowledge is the absolute tops and the care and compassion she shows for each of her patients is absolutely heartwarming. The glasses and sunglasses I have gotten from their opticians have been perfect and top quality. Everyone at the Nilsen Eye Care takes care of you, from start to finish. Trust them completely!!


StarStarStarStarStar  — 

Good job.. I appreciate the time and care given.


StarStarStarStarStar Very efficient and professional as well as frie... — 

Very efficient and professional as well as friendly.


StarStarStarStarStar Nilsen Eye Care - An Exceptional Experience  — 

My visit began with the welcoming and friendly front desk staff member who assisted me in updating my information. The friendly atmosphere also included a comfortable waiting area and offers of water or coffee. I was guided through the preliminary tests and data collection by a courteous professional named David. He made certain I was comfortable and understood not only the reasons behind, but what would be involved in each part of my pre-examination; and he made certain every surface I came in contact with was clean and sanitized. My visit continued with an examination by Dr. Anthony Stacy. With his calm demeanor, he afforded me the opportunity to determine which lense was best (one? two?) without feeling rushed and his knowledge was evident as he answered all my questions with confidence. I knew he was actively listening when he provided additional information concerning the best way to view the upcoming solar eclipse and techniques to help make certain my students would not damage their eyes. His care and concern was genuine. Following my examination I was assisted by another staff member, Kate, who assisted me with my frame and lense selections. Again I was in the presence of another friendly, courteous professional who did not rush nor prompt me in my choices. My visit ended at the front desk area for billing and payment. My bill was explained and payment options were given. This staff member was friendly and her smile never faded as she answered my questions and made certain I thoroughly understood my choices. Given the knowledge, experience, and professionalism of the Nilsen Eye Care staff, one is guaranteed an exceptional eye examination.


StarStarStarStarStar Nice recieving notices reminding us of our appo... — 

Nice recieving notices reminding us of our appointments and I enjoy the newsletters that are sent out as well.


StarStarStarStarStar Good Exam & Great Glasses  — 

I always have a nice experience at your office. Everyone is super nice and ready to help.


StarStarStarStarStar Nilsen Eye Care is the Best--Bar None. Dr. Ale... — 

Nilsen Eye Care is the Best--Bar None. Dr. Alexandra and Eric Nilsen are the finest Opthamologists I have ever encountered in all of the many places I have lived around the world. They are friendly, caring, and provide excellent eye care. The instill this dedication and friendliness into all of the staff members who work for them. They make you feel that you are a part of their family.


StarStarStarStarStar As always great experience, friendly staff thank  — 

As always great experience


StarStarStarStarStar Everything was great except the doctor could sl... — 

Everything was great except the doctor could slow down when explaining things.


StarStarStarStarStar Dr. Stacy and staff were great! — 

Dr. Stacy and staff were great!


StarStarStarStarStar First visit. — 

First visit. Front staff, tech, doctor were all very professional. Readily explained things and answered all questions. I'm a physician and will be returning for future eye care needs.


StarStarStarStarStar Wonderful Overall — 

Dr. Eric Nilson is wonderful! I've been seeing him for 7 years and he is always genuinely interested in what's going on in my life. He remembers small things about patients, which shows he truly cares about them and their overall well being. Every member of the staff is welcoming and friendly. I've recommended Dr. Nielsen several times and will continue to do so!


StarStarStarStarStar Fantastic service and attention to detail. Gla... — 

Fantastic service and attention to detail. Glasses with hours!! You are the epitome of customer service!


StarStarStarStarStar The staff was so personable and friendly! The p... — 

The staff was so personable and friendly! The patient flow through the office was smooth and effortless even though the practice was still busy at 6pm on a Tuesday evening. The hours are extremely accommodating and it was super easy to get an appointment. Hands down- this is the most well run medical practice (of any specialty) that I have ever visited.


StarStarStarStarStar Amazing customer service & wonderful staff!!!!!... — 

Amazing customer service & wonderful staff!!!!!


StarStarStarStarNo Star They were very friendly and very professional a... — 

They were very friendly and very professional and covered every aspect of my eye care


StarStarStarStarStar I have been Nilsen's customer for years and hav... — 

I have been Nilsen's customer for years and have always had top notch eye care and customer service. If my insurance ever tried to force me to use another provider, I would choose a different insurance company just to stay with them.


StarStarStarStarStar Everyone was very friendly, helpful and provide... — 

Everyone was very friendly, helpful and provided excellent service overall.


StarStarStarStarStar Best customer service and care experience ever  — 

I can see well for the first time in years and no longer need reading glasses. This, after going to multiple eye doctors at Va Eye. I was seamlessly transferred from receptionist, to tech, to doctor, to optician, and back to reception. I had one wait, which was about 99 seconds. Everyone listened to me and treated me well, explaining what they were doing along the way, and thoroughly answering my questions. I Dont recall ever having had such a wonderful customer service experience anywhere.


StarStarStarStarStar Laura from Powhatan — 

I am always telling people to visit Nilsen!! Great customer service, local people who care, and I know that I have a team of support should I need anything!


StarStarStarStarStar Always a pleasure to visit Nilsen Eye Care!Eve... — 

Always a pleasure to visit Nilsen Eye Care! Everyone is friendly, professional and know their stuff!!


StarStarStarStarStar Very pleasant staff.  — 

Very pleasant staff. The doctor listened to everything I said and I felt really comfortable. No pressure to do anything extra which was great.


StarStarStarStarStar Great place to go to and such friendly people. ... — 

Great place to go to and such friendly people. Love this place!


StarStarStarStarNo Star You can reach a person to talk to when you call — 

Nice office to deal with, when you call and you need help you can talk to someone, versus leaving a voice message or sending an email to get help. The team is courteous and well organized to deal with, as well as being very responsive.


StarStarNo StarNo StarNo Star  — 

We were never informed of cost for Toric lense contact exam! The nurse was very pushy!


StarStarStarStarStar  — 

From the moment I walked in the door, until the moment I left, everyone was friendly, professional and truly made me feel welcomed. My appointment was not rushed, which I appreciated so much. Every encounter was exceptional. My kids are already scheduled for their first visits and my husband will be scheduling an appt as well. I couldn't have asked for a better 1st visit. What an awesome team this business has!


StarStarStarStarStar My favorite of all my doctors! — 

My favorite of all my doctors! Dr Perry is great and his staff is amazing! I'm always greeted and beginning my appointment quickly, the staff is friendly and helpful, and doc makes time to answer all my questions.


StarStarStarStarStar You cannot only see the difference Nilsen Eye C... — 

You cannot only see the difference Nilsen Eye Care makes, you can feel it. Your not just a patient. There is something special going on there.


StarStarStarStarStar  — 

Professional! Appreciate Dr Alexandra's concern and honesty about my eye changes.


StarStarStarStarStar Great staff and great service. — 

Great staff and great service.


StarStarStarStarStar I have been a patient of Dr. Eric Nilsen for ov... — 

I have been a patient of Dr. Eric Nilsen for over Ten years! He has helped me so much. Thanks!


StarStarStarStarStar Beyond patience... — 

Matt was amazing with my daughter who wanted to try contacts for the first time. Friendly, kind, and supportive! Going back for a second try next week, hope Matt is there to help again!


StarStarStarStarStar Everyone was very friendly and helpful. Dr. S... — 

Everyone was very friendly and helpful. Dr. Stacy was informative and helpful. Enjoyed David's personality too.


StarStarStarStarNo Star Annual eye exam — 

Arrived for 3:00 PM appointment; left approx. 4:20. Should annual eye exam including pupil dilation take 1 hour 20? I was expecting half that time as in past. Spent 30+ minutes waiting in exam room and waiting area.


StarStarStarStarStar  — 

I've been going to Dr. Eric Nilsen for about 20 years now (since he was in the Chesterfield Towne Center location). I appreciate him and his entire staff. They are always very friendly and accommodating.


StarStarStarStarStar Professional service — 

Professional and courteous


StarStarStarStarStar Your staff is wonderful. They are friendly, fas... — 

Your staff is wonderful. They are friendly, fast, and efficient. Dr Stacy was excellent.


StarStarStarStarStar  — 

Always enjoy visiting your office


StarNo StarNo StarNo StarNo Star Too expensive compared to former eye doctor. I ... — 

Too expensive compared to former eye doctor. I came out paying $100 more for the same service. Great staff and service, but way overpriced. Walmart vision exam and contact fitting around $95. Vs $200


StarStarStarStarStar  — 

i'm always happy with Dr Perry and his work.


StarStarStarStarStar Great place for eye care  — 

Everyone here is very friendly and helpful.


StarStarStarStarStar Simply the best — 

Nilsen Eye care is simply the best. Full of honest, caring people who listen and try to help. Seeing clearly is still a challenge for me but they try. I have never left their office frustrated, hurt or fed up feeling like they didn't believe me or just didn't care as I have so many other places in the past. They may wish I would but unless forced to I wouldn't go anywhere.


StarStarStarStarStar You always feel good when you visit Dr. Eric Ni... — 

You always feel good when you visit Dr. Eric Nilsen's office. Friendly, caring and helpful.


StarStarStarStarStar Friendly, helpful and caring. Dr. Eric Nilsen ... — 

Friendly, helpful and caring. Dr. Eric Nilsen is the best !!!


StarStarStarStarStar My interactions with all the staff were both pl... — 

My interactions with all the staff were both pleasant and professional. I was seen in a very timely manner ( less than 5 minutes waiting) and everybody I dealt with was gracious and cordial.


StarStarStarStarStar The best eyecare professionals ever! — 

The warm and friendly atmosphere at Nilsen Eyecare is present from the moment you walk through the door until it's time to wave goodbye. It's like visiting longtime friends every year. Dr. Eric Nilsen is one of the most professional yet personable doctors I've had the pleasure of receiving care from. He demonstrates concern not only for your vision but your total wellness. Everyone in the office is very attentive, assuring that your visit is comfortable and complete. If you're looking for great eye care professionals call Nilsen Eyecare. You'll be happy you did!


StarStarStarStarStar I went in for my annual eye exam, except this t... — 

I went in for my annual eye exam, except this time I had laryngitis. Let me say that the entire process went as smoothly as if I had been able to speak. The staff was so accommodating, especially Matthew, who made it fun for me the entire time. I've always had great experiences here, this time was just exceptional.


StarStarStarStarStar My visit was excellent.  — 

My visit was excellent. The most impressive aspect was the pleasant, courteous, professional and efficient service from Grace. She is a valuable asset to the office.


StarStarStarStarStar The Best in Richmond! — 

An incredibly knowledgeable group of optometrists in addition to the friendly and accommodating staff. Our family has been seen by most of the doctors and has purchased all of our eyeglasses from here. A pleasant experience every time!


StarStarStarStarStar  — 

I've been a very satisfied patient for nearly 20 years now. I would highly recommend Dr. NILSEN to anybody!


StarStarStarStarStar Everyone is ALWAYS so upbeat and welcoming!  — 

Everyone is ALWAYS so upbeat and welcoming!


StarStarStarStarStar Every person in this office is a pleasure to se... — 

Every person in this office is a pleasure to see and speak with!!


StarStarStarStarStar Dr. Eric Nilsen took a personal interest in me ... — 

Dr. Eric Nilsen took a personal interest in me & my needs. His staff is friendly & professional at the same time.


StarStarStarStarStar Professional, kind, informative, efficient  — 

Professional, kind, informative, efficient


StarStarStarStarStar As always, fantastic service! — 

As always, fantastic service!


StarStarStarStarStar Excellent service  — 

The service is always exceptional and on top of that the personal is friendly. I always feel comfortable knowing that I'm in good hands.


StarStarStarStarStar Revolutionary new concept in eyecare — 

Staff was friendly and knowledgeable. (And what a good looking bunch!) I assume having a staff that is "easy on the eyes" is an intentional medical perk, meant to shield our eyes from any additional undue stress. Way too think outside the box!


StarStarStarStarStar Very friendly, informative and patient centered... — 

Very friendly, informative and patient centered.


StarStarStarStarStar So glad I'm back! — 

I have never visited a medical professional's office where the staff was more friendly and professional than Dr. Nilsen's. Our whole family has had a wonderful experience under his care. Even the hand offs between staff members within the practice are smooth and professional. I once left for geographic convenience, but have since returned and very happy that I have. I would give this practice my unqualified recommendation.


StarStarStarStarStar Amazing Experience — 

As usual, we (myself and 3 kids) had a wonderful experience here. Every person encountered was amazing. This includes the phone call to schedule appointments, all the way to the end when picking out glasses.


StarStarStarStarStar Very friendly and very precise  — 

Very friendly and very precise


StarStarStarStarStar Professional and personable — 

Professional and personable


StarStarStarStarStar Great eye doctor! — 

Dr. Alexandra Nilsen and her entire staff are a pleasure to work with. I've been going to her for at least 10 years, and she is top notch. She obviously cares about her patients, and she explains everything she does. She also actively listens to any questions or concerns that I may have. I highly recommend her practice.


StarStarStarStarStar We had another amazin experience at Nilsen Eye ... — 

We had another amazing experience at Nilsen Eye Care!! Highly recommend!


StarStarStarStarStar Everyone at Nilsen Eye Care is extraordinarily ... — 

Everyone at Nilsen Eye Care is extraordinarily kind, caring, and considerate! Our family always feels well cared for when we come in for our visits,


StarStarStarStarStar The staff was professional and friendly — 

The staff was professional and friendly. Had a fantastic experience overall!


StarStarStarStarStar Caring.... — 

Wonderful and caring workers!!! Grace was great explained everything Dr Perry was wonderful told me everything I needed to know.....


StarStarStarStarStar A Great Place to go — 

Everyone is so genuinely nice and helpful. This is the best eyeglass care place I ever been to. I do think that the optical buying part is a bit pricey. This is my first-time purchasing my eyeglasses there so hopefully, I will love the glasses. I am on social security disability, so I plan on having them for a while before I can afford another pair.


StarStarStarStarStar This may sound odd, but I really like the humor... — 

This may sound odd, but I really like the humor and personality. It puts you at ease and creates a sort of family atmosphere. I have lived in this area only a few years. I found Nilsen Eye Care, after walking in I knew this is the place for my eye care. I was right and glad I found you. My review is very positive.


StarNo StarNo StarNo StarNo Star It felt like I was on a conveyer-belt. — 

It felt like I was on a conveyer-belt. Doing the initial pre-exam with the three visual machines, I did not see the card the girl was reading from but she was definitely giving a rehearsed speech. The whole time it felt like I was late for the next step. The doctor came in and seemed rushed. When he passed me off to the glasses tech I was never asked if I wanted to get new glasses it was just assumed. The tech seemed shocked that I only wanted lenses (it interrupted his script). The small talk felt forced like he had been told to interact with the patient. Overall it was very disappointing. When I saw Dr. Nilsen it was rushed but I felt like he was interested in my visit.


StarStarStarStarStar  — 

Matthew was absolutely fabulous. Dr. Perry is always warm and exhibits patience.


StarStarStarStarStar The entire office is very friendly & professional — 

The entire office is very friendly and professional. The checkups are thorough and you can also buy your glasses there if you choose.


StarStarStarStarStar  — 

Everything explained in detail so I could understand


StarStarStarStarStar Great and friendly service.  — 

Great and friendly service.


StarStarStarStarStar President/CEO — 

Great service and professionalism. They did miss one important thing that was not emailing me a copy of my prescription for my files.


Reply

I'm so sorry you did not receive your prescription. It does have a tendency to go to some patient's junk mail, so I would check there. If you still haven't found it, I would be happy to re-send it.

StarStarStarStarStar Quality Affordable Care, by caring, quality Doctors — 

This office is every thing you could want in quality and convenience. Amazing support staff, swift appointment scheduling and the best doctors we've every encountered in the eye care industry. Thank you Nielsen for being a stellar example of what a medical office should and can!


StarStarStarStarStar the office experience is always outstanding, wi... — 

the office experience is always outstanding, with a staff that is welcoming, friendly and knowledgeable.


StarStarStarStarStar Professional and timely appointments by really ... — 

Professional and timely appointments by really nice staff


StarStarStarStarStar Fantastic operation you have there - Dr Nilsen ... — 

Fantastic operation you have there - Dr Nilsen is one of a kind, and the staff are also great. I've got some eye pressures that are being monitored and a couple of years ago needed a medical procedure from a top notch medical facility referred to me by Dr Nilsen. Dr Nilsen was the one to initially identify my condition and is monitoring it for me - probably for life. This is not your average eye clinic.


StarStarStarStarStar Always a pleasant experience. Staff is friend... — 

Always a pleasant experience. Staff is friendly and knowledgeable.


StarStarStarStarStar Fantastic staff and Wonderful office — 

I have been with Nilsen Eye Care for several years and there's a reason I never looked elsewhere. The staff is fantastic! From the receptionist and technichians to the doctors and eyeware specialists (I don't know the proper term) the entire Nilsen team is attentive, friendly, informative, personable, and just overall welcoming. They are so patient and willing to help. I am very jumpy when it comes to the machine that blows a puff of air in your eye, and since day one the technician have always been patient as I jump out of my chair. When I was younger my mom had to be in there with me to keep my head still. Now im an adult and, again thanks to their patience, I can get through that portion of the exam fairly still. The office is always clean and inviting. I can only positive things about the whole office. I highly recommend it to anyone looking for a new place.


StarNo StarNo StarNo StarNo Star I had the worst experience in the office for my... — 

I had the worst experience in the office for my annual visit. I have been a patient for many years with Dr Nilsen. My appt was 4:45 ( i was reminded numerous times 3 wks prior!) I was taken back to have the pre lim tests immediately..this process took less than 15 mins but I was moved from room to room and staff member was not competent in the tests, then was taken to exam room, waited over 45 mins for DR. then I had to go out to hallway to flag a staff member to complete the appt. I FINALLY left the office at 6:15 pm!! Needless to say, I will be searching for a new practice for my future appts. VERY DISAPPOINTING!!


Reply

Thank you for taking the time to tell us about your experience. We apologize that your recent visit was not the quality experience that we hope to provide for all of our patients. We will continue to coach our entire team to improve our systems and ensure that all of our patients have an efficient and consistent experience with each visit to our office. Thank you again for your review. We hope that you will give us the opportunity to continue to take care of your eye care needs in the future.

StarStarStarStarStar I was promptly seen; in fact, I arrived before ... — 

I was promptly seen; in fact, I arrived before the appointment time and I was taken early.


StarStarStarStarStar I have been going to Nilsen Eye Care for severa... — 

I have been going to Nilsen Eye Care for several years now. The staff is so friendly and helpful and attentive to you. Dr. Eric is dedicated to his patients and treats you like family I will continue to come here for my vision needs.


StarStarStarStarStar The staff is very nice and always willing to he... — 

The staff is very nice and always willing to help. They are interested in not only my eyes but my life and things in which I am involved. They said it helps them understand how best to help me choose glasses and such. They even offer tea/coffee during the tremendous four minute wait for the doctor.


StarStarStarStarStar The staff was friendly the service was quick an... — 

The staff was friendly the service was quick and we walked away with an overall excellent experience.


StarStarStarStarStar Appointment made in minutes — 

Called for an appointment and the phone was answered by a human on the 2nd ring. She took may necessary information quickly and made an appointment for me the next day. My appointment was prompt and I recieved tremendous service. Doctor Stacy was fabulous. Could not have been better.


StarStarStarStarStar  — 

Very friendly staff and doctor was very thorough.


StarStarStarStarStar Very professional and friendly staff. Great exp... — 

Very professional and friendly staff. Great experience, thank you!


StarStarStarStarStar The best. — 

Dr. Alexandria Nilsen is the best. Been going to Nilsen Eye Care for a lot of years. The staff are very friendly and knowledgeable.


StarStarStarStarStar Great experience every time. Everyone (from adm... — 

Great experience every time. Everyone (from admin staff, technicians, doctors) are knowledgeable, professional and very nice!


StarStarStarStarStar I will recommend the doctors not the front drsk... — 

I will recommend the doctors not the front desk


StarStarStarStarNo Star Great eye care - expensive glasses for kids — 

The eye doctors and professional staff are wonderful. It's easy to get an appointment, and Saturday hours are a plus. My only complaint would be in the realm of children's glasses. These are very expensive compared to other options on the market. I was willing to buy one set of glasses for my 8yo child at Nilsen, but when I asked for the copy of his prescription (including the PD) so that I could purchase a less expensive backup pair elsewhere, I was refused the PD portion.


StarStarStarStarStar The staff is without a doubt the the most frien... — 

The staff is without a doubt the the most friendly and professional group I have ever had the pleasure of dealing with. I was made to feel that I was visiting family instead of a doctors office! Also, I am confident that I am getting the best treatment available, anywhere!


StarStarStarStarStar Love all staff. Always a pleasant exp — 

Love all staff. Always a pleasant experience


StarStarStarStarStar Professionals — 

The Nilsen's run a straight forward customer first environment.


StarStarStarStarStar Always friendly and professional  — 

Always friendly and professional


StarStarStarStarStar I always find the personnel at Nilsen Eye Care ... — 

I always find the personnel at Nilsen Eye Care to be receptive, amicable and alert to my presence and needs. They call me by name and make me feel important by taking care of business in a timely manner. I always feel welcomed, and they explain everything they do so I understand what is happening and why. Thanks to ALL of you!


StarStarStarStarStar Very nice, professional.  — 

Very nice, professional.


StarStarStarStarStar  — 

I have very complex problems with my vision and I find that female doctors are more sympathetic in dealing with me. I recommend doctor Alexandra Nilsen.


StarStarStarStarStar Excellent service, friendly and efficient staff... — 

Excellent service, friendly and efficient staff. Definitely recommend Nilsen Eye Care to everyone.


StarStarStarStarStar I never give any survey high ratings. I think t... — 

I never give any survey high ratings. I think there is always room for improvement


StarStarStarStarStar Always have a great experience at Nilsen Eye Ca... — 

Always have a great experience at Nilsen Eye Care. Both the staff and Doctors are friendly and professional.


StarStarStarStarStar Nilsen Eye Care is friendly and effective — 

Nilsen Eye Care is fantastic. The staff are incredibly nice and truly want to help you. When the prescription they tried didn't work the first time around, they replaced the lenses free of cost to ensure that my eyes were comfortable. When I decided a few months later after some headaches that I needed to come back in, they catered to my needs quickly and effectively. I am now waiting for some new lenses after we went through another round of testing. Dr. Nilsen had me put on these funny spectacles that matched the most recent prescription and ensured that I would be getting it right. I look forward (pun intended) to getting my new glasses!


StarStarStarStarStar Great service and people.  — 

Great service and people.


StarStarStarStarStar Great experience! — 

Everyone that helped me during my visit was very helpful and extremely nice and professional. Best eye visit I've ever had!


StarStarStarStarStar It's always a Very pleasent expierience at Nils... — 

It's always a Very pleasent expierience at Nilsens


StarStarStarStarStar Best eye exam I have had in 20 years. I will re... — 

Best eye exam I have had in 20 years. I will refer everyone I know this this group. Very friendly and helpful.


StarStarStarStarStar Wonderful place. They brought me in right away ... — 

Wonderful place. They brought me in right away when I was having an emergency and provided very thorough and thoughtful care.


StarStarStarStarStar Friendly and professional staff  — 

Friendly and professional staff


StarStarStarStarStar Excellent customer service all around! Everyone... — 

Excellent customer service all around! Everyone was very friendly, welcoming, and helpful.


StarStarStarStarStar  — 

I have been going to Nilsen Eye Care for several years and always appreciate the care and care and customer service provided to me.


StarStarStarStarStar Matt and Dr Stacy made my visit very comfortabl... — 

Matt and Dr Stacy made my visit very comfortable Great guys


StarStarStarStarStar As always my experience was a positive one. Eve... — 

As always my experience was a positive one. Everyone is so kind and professional. Even helping me resolve my insurance problem.


StarStarStarStarStar Great service and information to support my hea... — 

Great service and information to support my health.


StarStarStarStarStar If you are looking to see better... — 

Friendly, professional, helpful staff at all levels. Patient care is exemplary; I have never had to wait. Can think of nothing lacking here.


StarStarStarStarStar  — 

The staff here is always warm and friendly. I've been a patient for a few years and have nothing but great things to say.


StarStarStarStarStar My 1st visit. Checking in was fast, easy and r... — 

My 1st visit. Checking in was fast, easy and relaxing. The whole teams work together so well. I was the giny pig for my husband. Lol love it so much we set his appointment


StarStarStarStarStar The Nilsen's create a patient experience that i... — 

The Nilsen's create a patient experience that is people-focused and exceptional every visit. During a recent eye exam, I was inconsistent with selecting the letters to understand my vision. Dr. Lexi Nilsen noted this, and demonstrated extreme patience during this process. She encouraged me, but in the end she re-performed the testing on my right eye that enabled me to make the most appropriate selections. The staff were kind, gracious and highly sensitive to ensure that I didn't have to wait. Selecting my frames was made simple as well because of their highly experienced team and associates. Thank you for keeping your patient's front and center with your service and expertise.


StarStarStarStarStar The Staff was simply awesome and Dr. Perry is g... — 

The Staff was simply awesome and Dr. Perry is great!


StarStarStarStarStar 14 years and still faithful — 

Great service. Friendly professional staff. I joke with my doctor (Alexandra Nilsen) that we will grow old together. Each visit is like seeing family...hugs and all.


StarStarStarStarStar Everyone was so kind and welcoming! The staff a... — 

Everyone was so kind and welcoming! The staff all seemed to get along well. Will definitely return!


StarStarStarStarStar Great attitude, service, expertise and work flo... — 

Great attitude, service, expertise and work flow by all, I've already recommended to a friend


StarStarStarStarStar Accounts Payable Coordinator — 

I would gladly recommend Nilsen Eye Care because everyone makes you feel welcome and special. I felt my exam was very thourough and my eye glass selection was awesome. Nilsen truely have an excellent staff including customer service.


StarStarStarStarStar Always a pleasant experience. Dr. Alexandra is ... — 

Always a pleasant experience. Dr. Alexandra is very knowledgeable and takes the time to explain things. Her staff is very friendly as well.


StarStarStarStarStar Great Experience — 

Courteous staff. Timely appointments. Dr. Alexandra is very knowledgeable and kind. Always explains issues and works closely with me to ensure best results!


StarStarStarStarStar I have had two major eye issues and in each cas... — 

I have had two major eye issues and in each case was not only diagnosed correctly but the practice immediatly got me a same day appointment with a specialist. It is rare that a doctor will take the time and initiative to ask you what questions you have, but in this practice they not only do that, but do it in a way that in a way that you do not feel rushed and that you know they care and desire to hear your questions and concerns. Each time i leave feeling we) cared for.


StarStarStarStarStar I have been a patient of Dr Eric Nilsen's for m... — 

I have been a patient of Dr Eric Nilsen's for many years. He has done everything I can think of to keep me eyes working as well as they can.


StarStarStarStarStar I was honestly floored by the exceptional level... — 

I was honestly floored by the exceptional level of service provided.. from the moment I walked through the door, I was made to feel at home. The entire process, from check in, to exam, to fitting, was done quickly, but I never felt like they were rushing me through to get to the next in line. I absolutely will be recommending them!


StarStarStarStarStar Best care EVER!! — 

Best care I've gotten in any health care office ever! Staff is friendly and practice runs very efficiently. I've never experienced wait times. Dr. Perry is awesome. Love Nilsen Eye Care!


StarStarStarStarStar Amazing...everyone is so professional but warm ... — 

Amazing...everyone is so professional but warm and welcoming. They do their jobs as a great team. So efficient without being " robotic". Couldn't go anywhere else!!


StarStarStarStarStar Knowledgeable people who are very nice. Couldn... — 

Knowledgeable people who are very nice. Couldn't have had a better experience. Most importantly I can see well and got exactly what I needed.


StarStarStarStarStar Dr. Alexandra Nilsen is a very attentive doctor... — 

Dr. Alexandra Nilsen is a very attentive doctor. She takes the time to ensure you understand the results of the exam and answer questions. The staff is also pleasant. Thank you Nilsen Eye Care for all you do!!!


StarStarStarStarStar Staff and Dr. Nilsen are always the ultimate pr... — 

Staff and Dr. Nilsen are always the ultimate professionals and the atmosphere is friendly and relaxed.


StarStarStarStarStar Great service and very personabile. — 

Great service and very personable.


StarStarStarStarStar Positive Energy... — 

My annual costs are always a pleasant experience. The office environment is very soothing. Have been coming to Nilsens for several years now and have never had an issue. It was great chatting with Dr. Eric Nilsen on yesterday. Great Positive Energy!!!


StarStarStarStarStar I really appreciate the extra care given at Nil... — 

I really appreciate the extra care given at Nilsen Eye Care. All of the staff are courteous, highly professional, and understanding.


StarStarStarStarStar Visit was good. Staff was curious and professi... — 

Visit was good. Staff was curious and professional


StarStarStarStarStar It is always great to visit you have take care ... — 

It is always great to visit you have take care of my eye health. Thank you to Alex and Donna, especially. I was extremely impressed by the analysis and discussion regarding optic nerves and blood vessels. Very impressive and as you know, spills over to blood flow to the brain and an indicator of potential vascular degeneration. Also Donna is simply fantastic addition to staff. extremely knowledgeable from the optho and fine tuning after i was fitted for my contacts... a real professional. thank you... Greg Peters


StarStarStarStarStar  — 

Always personally interested in his patients. Best ever. DuWayne & Tracy Koch


StarStarStarStarStar Great experience every time — 

Everyone is always friendly and I never have any problem getting an appointment! They are always flexible and know what great customer service is all about!


StarStarStarStarStar Great place! — 

Such a friendly place. I was seen at my scheduled appointment time (no waiting!) and everyone greeted me with smiles, Very refreshing from a medical practice.


StarStarStarStarNo Star  — 

I may be a little biased. OPPPPPPPPs


StarStarStarStarStar Very friendly, personable and made me feel at h... — 

Very friendly, personable and made me feel at home. All the staff were simply amazing. While picking out eye glasses, all gave their opinion and assisted in choosing the right ones.


StarStarStarStarStar Everyone in this office is always so friendly a... — 

Everyone in this office is always so friendly and polite. They are very caring and considerate. They all go above and beyond to ensure you have a pleasant experience! Love, love, love this practice!


StarStarStarStarStar Wouldn't go anywhere else... — 

I love Dr Perry and the entire staff. Receptionists are always happy and efficient.


StarStarStarStarStar Everyone is very knowledgeable, helpful and pol... — 

Everyone is very knowledgeable, helpful and polite.


StarStarStarStarStar Super friendly; was seen for my exam immediatel... — 

Super friendly; was seen for my exam immediately, with no wait. Latest equipment and very knowledgable staff.


StarStarStarStarStar Care is prompt and professional.  — 

Care is prompt and professional. Staff is friendly and explain procedures as they are performed, and are open to answering questions. The care of the patients is apparent. Good humor and fun, things you seldom associate with eye examination visits.


StarStarStarStarStar Very friendly staff, professional and knowledge... — 

Very friendly staff, professional and knowledgeable. Short wait times.


StarStarStarStarStar Well staffed and very efficient. Up to date hig... — 

Well staffed and very efficient. Up to date high tech equipment. Basically a "one"stop business to give you quality eye care service and products.


StarStarStarStarStar The staff is great... — 

It can be hard to find friendly and helpful staff anymore, but they do exist at Nilsen Eye Care. That's one of the reasons I have been going there for years.


StarStarStarStarStar The staff at Nilsen Eye is great! — 

The staff at Nilsen Eye is great! They are prompt, thorough and always give options. I have been going there for years and have always had a great experience!


StarStarStarStarStar Great experience — 

Dr. A. Nilsen is great! I am a contact lense wearer and she really works to help you find the best option, taking into consideration your vision needs, budget and lifestyle. The techs are always pleasant and professional too


StarStarStarStarStar Everyone in the office is so friendly and they ... — 

Everyone in the office is so friendly and they are always on time!! No waiting and if your early they usually get to you early!! Very caring!!


StarStarStarStarStar Love this practice. Great people.  — 

Love this practice. Great people.


StarStarStarStarStar Outstanding Service and An Awesome Visit — 

Outstanding Service and An Awesome Visit


StarStarStarStarStar I have been going to Dr. Nilsen's for years. ... — 

I have been going to Dr. Nilsen's for years. I wouldn't go anywhere else.


StarStarStarStarStar Not sure what more you could ask of an optometr... — 

Not sure what more you could ask of an optometry office. Professional, efficient, unfailingly polite.


StarStarStarStarStar Always courteous and seen promptly. — 

Always courteous and seen promptly.


StarStarStarStarStar awesome place — 

Everyone is so friendly and knowledgeable.


StarStarStarStarStar Outstanding eye clinic - the best! — 

I love everything about this eye clinic! It is a stand alone-business - not part of a larger chain. Patients benefit from having one-on-one eye care from a senior eye doc. In bigger operations, the senior eye doc would be spread thin, or 100% management. This clinic is an outstanding example of a successful small business that can deliver what big firms can't.


StarStarStarStarStar Happy customer!!!  — 

Everyone there makes my experience so pleasurable. Even the painful part, picking the right glasses for the right price. Thanks Brooke for putting up with me during that process!!!


StarStarStarStarStar Professional and friendly staff makes my eye ap... — 

Professional and friendly staff makes my eye appointment a delight to attend.


StarStarStarStarStar  — 

Very professional staff and doctors. Very attentive toward their patients. Very pleasant and clean atmosphere.


StarStarStarStarStar I adore Eric, he is a wonderful Dr that takes h... — 

I adore Eric, he is a wonderful Dr that takes his time with each patient.


StarStarStarStarStar When I walked in every greeted you with a smile... — 

When I walked in every greeted you with a smile. The atmosphere was professional and they had me in and out in no time.


StarStarStarStarStar There is no place like this... — 

You all are wonderful! I have followed Dr. Lexi since she was located at Wal-Mart. I trust no one else to take care of my eyes. - Shelley


StarStarStarStarStar Highly Recommended. — 

Staff and doctors are fantastic. The practice appears to deliberately recruit and retain friendly, intelligent people who enjoy their work and engage in conversation. They listen.


StarStarStarStarStar Dr Perry is an excellent doctor; he and all sta... — 

Dr Perry is an excellent doctor; he and all staff are professional, friendly, knowledgalbe; answered all of my questions and elaborated, etc


StarStarStarStarNo Star The staff and team were wonderful to work with.... — 

The staff and team were wonderful to work with. Every question was answered, and I am reminded again of why I enjoy your practice. Rather than go to larger, national chains, I appreciate the warmth and kindness of a small, local business. Thank you for making the visit so good. Particularly, I am grateful for David (Technician), Charley (Reception), "Jeff" (optical tech) and Dr Stacy. Each of them were simply wonderful!


StarStarStarStarStar Awesome practice! — 

Awesome practice with "people before profits" mentality!


StarStarStarStarStar Awesome staff, knowledgeable! Very professional... — 

Awesome staff, knowledgeable! Very professional and courteous!


StarStarStarStarStar Everyone was so nice and friendly  — 

Everyone was so nice and friendly


StarStarStarStarStar Always a good experience. Everyone if friendly ... — 

Always a good experience. Everyone if friendly and caring. Highly recommend.


StarStarStarStarStar  — 

If it was any better I would have to consider applying to move in with Drs Eric and Lexie Nilson and their staff as a volunteer custodian or dog-walker! My wife and I have been patients for many years, and everything about the staff, their services, and the facility has been such a professional and caring experience that I look forward to my visits with them as a family event.


StarStarStarStarStar As always I leave feeling that the professional... — 

As always I leave feeling that the professional friendly service couldn't be better. They prove that value still exists.


StarStarStarStarStar Dr. Nilsen's office staff was friendly, helpful... — 

Dr. Nilsen's office staff was friendly, helpful and knowledgeable. They got me right in for a visit and treated me well. We are happy to call this our new eye care place!


StarStarStarStarStar Always a great experience. — 

Always a great experience.


StarStarStarStarStar I had a bad experience with a different eye doc... — 

I had a bad experience with a different eye doctor. My friend, Katie Allen, was raving about where she works and how wonderful the eye doctors are there. That's how I found Nilsen eye doctors. I made an appointment for me and my husband. I am so very thankful that we found them. Awesome eye doctors! Wonderful experience. Put all my concerns at ease. The technology they have there is top notch. I will definitely spread the word to all my friends that they need to go there.


StarStarStarStarStar Excellent service. Practically all the staff gr... — 

Excellent service. Practically all the staff greeted me during my visit and made sure I was taken care of.


StarStarStarStarStar I didn't have an appointment to get a eye exam ... — 

I didn't have an appointment to get a eye exam and was fitted in so I could have it done for the year. I really appreciated that, got glasses cleaned got new glasses and got my exam all unexpectedly.


StarStarStarStarStar Everyone at the organization is very personable... — 

Everyone at the organization is very personable. A pleasant experience all around.


StarStarStarStarStar Office visit.  — 

Very friendly and courteous staff. Professional and efficient. No wait time!


StarStarStarStarStar From the moment you walk through the door until... — 

From the moment you walk through the door until the moment you leave you are made to feel like family. Everyone there is extremely helpful and wants only the best for you


StarStarStarStarStar Everyone was very polite and helpful. — 

Everyone was very polite and helpful.


StarStarStarStarStar Nilsen Eye Care Review — 

Fast and courteous service. Took the time to explain everything and all options. Everyone is always polite and ready to assist you with anything.


StarStarStarStarStar always very pleased with the care I receive. Li... — 

always very pleased with the care I receive. Liked Dr. Stacy very much. Would highly recommend him to my family and friends. :)


StarStarStarStarStar 5 stars--very freindly, timely, and efficient — 

5 stars--very freindly, timely, and efficient


StarStarStarStarStar I like you guys. I feel the front desk is a bit... — 

I like you guys. I feel the front desk is a bit too business like (pushy but in a nice way). Charlie is wonderful though


StarStarStarStarStar The staff was pleasant from beginning to end. ... — 

The staff was pleasant from beginning to end. Thank you.


StarStarStarStarStar The entire staff was very professional and kind... — 

The entire staff was very professional and kind. All very pleasant to deal with. What stood out the mist was their patience. I look forward to future visits.


StarStarStarStarNo Star Fast friendly, clean and careful. Just the way ... — 

Fast friendly, clean and careful. Just the way I like it.


StarStarStarStarStar Best eye care in town. — 

I've been a patient with Dr Nilsen for over 15 years. Everyone there is so nice and prepared. I've never had a wait while in the office. I highly recommend them!


StarStarStarStarNo Star Nilsen always does a wonderful job when my fami... — 

Nilsen always does a wonderful job when my family goes in for visits. I have two children, including a son with autism who wears glasses, and they've always worked well with us. They even offered me coffee, which I gladly accepted. Most places, when they offer things like coffee or water, offer it to the parents, but our optometrist's assistant even offered my daughter a bottle of water. As a sibling to someone with autism, my daughter often feels overlooked, especially when I'm dragging her to appointment after appointment for her brother. Offering *her* something specifically meant a lot. My only suggestion would be to push the glasses sales a little less fervently. We're limited in what we can afford. If I say I need to get frames our insurance can cover, I'd like that to be the end of the discussion about the fancier frames we can't afford. I'd also rather it be standard practice to be given a quote without all the extra features for the lenses and then be asked which lens features we would like to add, if any, like, "The anti-reflective coating does _________. Would you like that added?" I got the feeling the glasses sales staff worked on commission or something, like the more I spent the more they got. It's always been that way, no matter which of the sales staff I've gotten over the many years we've been going to Nilsen. I don't like feeling pressured to buy more than I need, so for a few years I would just ask for the prescription and leave rather than going through the whole sales experience. My son really needed glasses this time though, so I tried to just buy them there, but I again felt really pressured to buy all the bells and whistles. We ended up just leaving. The actual eye exam part of the process is wonderful and the staff are friendly. The only part I don't like is at the end when you have to talk the sales person down from the high-priced packages.


Reply

Thank you so much for taking the time to tell us about your experience. We want to make sure that all of our patients meet our optical staff so that they may educate our patients on different products available and how they can contribute to you having your best vision possible. Our opticians do not work on commission but do recommend products that we believe in strongly. It is our goal to provide you with as much information as possible so that you can choose what will work best for you. Thank you again!

StarStarStarStarStar Excellent service from beginning to end. — 

Excellent service from beginning to end.


StarStarStarStarStar Everyone is soo friendly and efficient! Appoin... — 

Everyone is soo friendly and efficient! Appointments work like clockwork, but nobody rushes you through. You're greeted by name as soon as you walk up to the counter...they greet you by name even before you speak. All around just a very pleasant experience and a model for how businesses should treat customers.


StarStarStarStarStar Loyal and very satisfied customer — 

Dr. Alexandra Nilsen is an excellent, patient and knowledgeable doctor. The team of employees are top notch in customer service, friendliness welcoming and make sure your wait time is a minimal.


StarStarStarStarStar  — 

Both David and Craig were outstanding. The customer service at your center is impeccable.


StarStarStarStarNo Star Everyone was nice and professional. — 

Everyone was nice and professional.


StarStarStarStarStar Very Pleased Patient — 

Always great service. Professional staff that cares.


StarStarStarStarStar Always great service. Professional staff — 

Always great service. Professional staff that cares.


StarStarStarStarStar Excellent experience. Very impressed. — 

Excellent experience. Very impressed.


StarStarStarStarStar The staff & Doctors — 

The staff & Doctors were pleasant and listened attentirely as I explained all my quirks . Never did I feel trivialized or rushed.


StarStarStarStarStar Eye care delivered as it was meant to be  — 

Eye care delivered as it was meant to be - efficient, friendly, professional and informative


StarStarStarStarStar Your staff are super friendly! — 

Your staff are super friendly!


StarStarStarStarStar  — 

Staff was professional , friendly and efficient . Left feeling well served .


StarStarStarStarStar Everyone is very friendly and helpful. — 

Everyone is very friendly and helpful.


StarStarStarStarStar The entire staff was very curtious and professi... — 

The entire staff was very curtious and professional.


StarStarStarStarStar Thorough, professional service from the reminde... — 

Thorough, professional service from the reminder phone call to the scheduling of my next appointment. Courteous, friendly staff made a very nice experience.


StarStarStarStarStar I'm always treated with kindness and res — 

I'm always treated with kindness and respect. Personnel is competent and precise


StarStarStarStarStar Everyone in this practice from the staff — 

Everyone in this practice from the staff to the Dr. are so friendly, polite and accommodating. I definitely recommend this practice to everyone!


StarStarStarStarStar Fast, efficient, pleasant! — 

Fast, efficient, pleasant!


StarStarStarStarStar Dr. Alexandra Nilsen is the best! They h — 

Dr. Alexandra Nilsen is the best! They have an awesome staff, too!


StarStarStarStarStar Great experience. — 

Great experience.


StarStarStarStarStar My favorite doctors office. Entire staff — 

My favorite doctors office. Entire staff is wonderful!


StarStarStarStarStar We were impressed with the services prov — 

We were impressed with the services provided and felt well taken cared of. Thank you!


StarStarStarStarStar excellent service; great people!! — 

excellent service; great people!!


StarStarStarStarStar Very good. As always. — 

Very good. As always.


StarStarStarStarStar Every visit is always handled promptly a — 

Every visit is always handled promptly and professionally. All staff members are very well trained and efficient in dealing with clients.


StarStarStarStarStar My experience was great. Staff pleasant, — 

My experience was great. Staff pleasant, no waiting upon my arrival, plus I received a good report. Kudos to Matt!!


StarStarStarStarStar Good atención to patient. — 

Good attention to patient.


StarStarStarStarStar Dr Perry, his associates and all the sta — 

Dr Perry, his associates and all the staff are very professional and curtious. Excellent service and always a pleasure.


StarStarStarStarStar Quick to see me and do what they needed  — 

Quick to see me and do what they needed to do. Very professional.


StarStarStarStarStar Excellent service from beginning to end — 

Excellent service from beginning to end


StarStarStarStarStar Staff is always courteous and profession — 

Staff is always courteous and professional. My wait is never long. The office always feels pleasant. Dr. A. Nilsen is always such a pleasure to meet with. She's knowledgeable and if she doesn't know something, she will always take the time to find out. The receptionists are polite and always professional. Nilsen Eye Care is the best in the business!!


StarStarStarStarStar Staff was very nice. Came in about 10 mi — 

Staff was very nice. Came in about 10 min early and was seen right away!


StarStarStarStarStar I always feel well-treated as well as ap — 

I always feel well-treated as well as appreciated at Nilsen Eye Care. Everyone in the office works together as a team, and it's obvious that they want each patient to have a good experience there. My family and I have been patients since before Dr. Nilsen was at the current location; things always keep improving!


StarStarStarStarStar Appointment was on time. Staff was very  — 

Appointment was on time. Staff was very friendly


StarStarStarStarStar Efficient and very staff are the best co — 

Efficient and very staff are the best compliment to excellent eye care!


StarStarStarStarStar Since the start of the Nilsen eye care o — 

Since the start of the Nilsen eye care offices - I have experienced nothing but the best customer service , accountable and effective treatment for my entire family.


StarStarStarStarStar Most excellent. I arrived at 1130, 15 mi — 

Most excellent. I arrived at 1130, 15 minutes early, and you took me right away. I have always liked the way you move from one test to another so that there is minimal waiting. And I am always fascinated by the pictures of the interior of my eyes.


StarNo StarNo StarNo StarNo Star As always friendly and efficient. Profes — 

As always friendly and efficient. Professional staff


StarStarStarStarStar You run a top flight eye care ship! Ever — 

You run a top flight eye care ship! Everyone was pleasant, efficient, informative, attentive and helpful. I am certain my eyes will be well cared for through everyone in your office. I appreciated knowing what each test was for and having my questions answered. Can't wait to get my new glasses!


StarStarStarStarStar Excellent access. Excellent staff. Excel — 

Excellent access. Excellent staff. Excellent care.


StarStarStarStarStar Excellent care and attention paid to me  — 

Excellent care and attention paid to me during my exam. Genuine concern for my health and well being is exhibited and I would recommend Nilsen Eye Care without reservation.


StarStarStarStarStar Very caring, professional and competent  — 

Very caring, professional and competent physicians and staff.


StarStarStarStarStar love this practice.have been seeing dr.  — 

love this practice.have been seeing dr. Nielsen since he was in Chesterfield Towne center and wouldn't dream of going anywhere else! they are all so nice and helpful. went to get new glasses last night and the lady that worked with me was super nice and gave me honest opinions of the different pairs I tried on which I loved!


StarStarStarStarStar Little wait time, friendly staff, excell — 

Little wait time, friendly staff, excellent care


StarStarStarStarStar My experience is always excellent. — 

My experience is always excellent.


StarStarStarStarStar I few my experience was excellent. They  — 

I few my experience was excellent. They were on time and very professional and courteous.


StarStarStarStarStar I've been seeing Dr Nilsen for years ! H — 

I've been seeing Dr Nilsen for years ! He's the only optometrist I use and trust !


StarStarStarStarStar Very professional. Quality people. — 

Very professional. Quality people.


StarStarStarStarStar The visit is always an excellent experie — 

The visit is always an excellent experience starting with the staff and the care provided by the health professionals and Dr. Eric Nilsen. Our family has been seeing Dr. Nilsen for over 17 years.


StarStarStarStarStar The staff was professional and friendly. — 

The staff was professional and friendly. I arrived early and was taken to the exam room before my actual appointment time.


StarStarStarStarNo Star All of my experiences at Nilsen Eye Care — 

All of my experiences at Nilsen Eye Care have always been good. The only reason this visit did not get five stars is because the wait time was a little longer than normal. The staff is always friendly, knowledgeable & helpful. They all seem to really enjoy working there, which makes an atmosphere of comfort and happiness. I credit most of this to Dr. Nilsen himself, who always has such a positive attitude and exuberance for life! It's very refreshing from a patient point of view. It's always a pleasant experience. Susan Ledbetter


StarStarStarStarStar Very fast service.Than you...... — 

Very fast service.Than you......


StarStarStarStarStar staff was very helpful and friendly — 

staff was very helpful and friendly


StarStarStarStarStar This is a well run office. Eye health an — 

This is a well run office. Eye health and getting the right corrective eyewear is their first priority. I have been going here for over 15 years and the customer experience keeps getting better each year.


StarStarStarStarStar Courteous Professional Efficient Caring. — 

Courteous Professional Efficient Caring... I am always pleased with my experienc at Nilsen Eye. I have been using their services for years and have received the best of eye care. I would recommend any of the doctors; I have had my prescription filled there as well and have been very pleased with my glasses.


StarStarStarStarStar Everything was great!!! — 

Everything was great!!!


StarStarStarStarStar All of the staff are very professional.  — 

All of the staff are very professional. Very nice location.


StarStarStarStarStar In the times that I have been there for  — 

In the times that I have been there for myself or with my children, I have never been disappointed. The staff is wonderful.


StarStarStarStarStar What a great experience. Everyone is a c — 

What a great experience. Everyone is a class A professional. Completed all the tests/exam and was out within an hour. Kudos out to the assistant who ran all the tests - very professional and explained clearly each test.


StarStarStarStarStar The folks here are always very welcoming — 

The folks here are always very welcoming! They greet you with a smile as you enter instead of just letting you walk in and sign in without being recognized. Once you are called from the waiting area, the friendliness and warmth continues. I always feel very comfortable here, their service is excellent, they always have my contacts in stock, and if I need to adjust my glasses, they don't grumble. So refreshing!!


StarStarStarStarStar A very caring and professional staff. Th — 

A very caring and professional staff. Thank you!


StarStarStarStarStar Every aspect of the appointment was exce — 

Every aspect of the appointment was exceptional. All of the staff were friendly, professional, and caring! I could not have been happier with the service I received! Thank you!!


StarStarStarStarStar Wonder staff! — 

Wonder staff!


StarStarStarStarStar Always impressed by the professionalism  — 

Always impressed by the professionalism at the office. All there are very pleasant and go out of their way to make the visit as efficient and quick as possible. Would thank specifically Grace and Dr E Nilsen for their professionalism and attitude.


StarStarStarStarStar Matt is excellent. He goes beyond the ca — 

Matt is excellent. He goes beyond the call of duty. He made sure my contacts were right before I left the office. He is a real asset to your team. Very professional, with a great sense of humor. Very "people-oriented", knows about customer service and delivers it! I have found that all the staff at Nilsen are professional and very polite.


StarStarStarStarStar Everyone was prompt. Had the contacts I  — 

Everyone was prompt. Had the contacts I needed.


StarStarStarStarStar I always have a excellent experience. I  — 

I always have a excellent experience. I have been his patient since the 90's at Cloverleaf Mall. He is the BEST AND SO IS HIS STAFF!!


StarStarStarStarStar Excellent.....everyone was so friendly a — 

Excellent.....everyone was so friendly and accommodating!


StarStarStarStarStar Friendly people and technical excellence — 

Friendly people and technical excellence.


StarStarStarStarStar Thank you so much for fitting me into an — 

Thank you so much for fitting me into an already busy schedule. Dr. Alexandra Nilsen is always friendly and kind as is all of the staff. I couldn't image going to any other eye doctor.


StarStarStarStarStar Dr. Nilsen and her staff always takes gr — 

Dr. Nilsen and her staff always takes great care of me!


StarStarStarStarStar Everyone is extremely nice and make you  — 

Everyone is extremely nice and make you comfortable during your visit.


StarStarStarStarStar These folks care about their patients. T — 

These folks care about their patients. This is a wonderful practice.


StarStarStarStarStar Dr Nilsen is the best! He works extremel — 

Dr Nilsen is the best! He works extremely hard to get a perfect contact lens fit and has a warm, friendly, happy demeanor to put the patient at ease.


StarStarStarStarStar Very organized. Responsive to customer n — 

Very organized. Responsive to customer needs in a professional and pleasant manner


StarStarStarStarStar Most recent appointment was typical. I w — 

Most recent appointment was typical. I was on time and went right into the pre-exam procedure wit.h a staff member. Staff is always efficient and helpful, even interested in me as a person and a patient. And Dr. Nilsen Eye Care even though they are 'out of insurance network'. I feel that my eyes are best cared for by Nilsen.


StarStarStarStarStar I have been seeing dr Alexandra Nilsen f — 

I have been seeing dr Alexandra Nilsen for many years, her and her staff have always been very knowledgable, and I couldn't be happier with their practice. I would definitely recommend them to anyone. Thank you for many years of 20/20!!!


StarStarStarStarStar Friendly staff and excellant care! — 

Friendly staff and excellant care!


StarStarStarStarStar Very friendly and professional from the  — 

Very friendly and professional from the moment I walked in the door until I left. Great job.


StarStarStarStarStar Very helpful doctors and staff. — 

Very helpful doctors and staff.


StarStarStarStarStar I have nothing but great things to say a — 

I have nothing but great things to say about my experience at Nilsen Eye Care. The staff is very attentive and professional. Everything was explained to me clearly and I was asked many times if I had questions. Dr. Alexandra Nilsen is friendly and addressed my needs. I was very satisfied with my experience there and will be coming back.


StarStarStarStarStar I was able to easily order my contacts o — 

I was able to easily order my contacts over the phone. Nilsen has always been very easy and pleasant to deal with!


StarStarStarStarStar Great service and very professional — 

Great service and very professional


StarStarStarStarStar Efficient, professional, timely and abov — 

Efficient, professional, timely and above all polite and caring. Doctors that truly value their patients!


StarStarStarStarStar I started there a year or so ago, and no — 

I started there a year or so ago, and now have my whole family going there. I have had a few mishaps, but they have always made everything right. The staff is and has always been great to work with as well as the doctors.


StarStarStarStarStar Always a great place to visit — 

Always a great place to visit


StarStarStarStarStar Excellent — 

Excellent


StarStarStarStarStar Excellent patient care and throughput pr — 

Excellent patient care and throughput processes. Welcoming and knowledgeable professionals. Helpful and invested staff. I have never had a better experiance!


StarStarStarStarStar Somehow my appointment did not appear on — 

Somehow my appointment did not appear on the list, however, everyone was kind and helpful, and found ways to accommodate me, and never made me feel as if the issue was my fault. Thanks so much for your professional care.


StarStarStarStarStar Very attentive to the patient. Everyone  — 

Very attentive to the patient. Everyone is so friendly.


StarStarStarStarStar Everyone was nice as always. — 

Everyone was nice as always.


StarNo StarNo StarNo StarNo Star Dr Nielsen an his staff excellent servic — 

Dr Nielsen an his staff excellent service as usual


StarStarStarStarStar have been seeing Eric for many years and — 

have been seeing Eric for many years and trust his care completely!


StarStarStarStarStar Wonderful staff and Drs! Very thorough e — 

Wonderful staff and Drs! Very thorough exam. Great optician!