Appalachian Eye Care - Giles
Drs. Brad Lane and Chris Hansen
338 Reviews
The staff is great. Recommend Dr. Lane, Dr. Hansen and the team.
May 6, 2021
Great team. Caring, very knowledgeable and quick. Hopefully will see a whole lot better in 9 days! Thank you!
May 4, 2021
I luv their new store. The employees are very polity and helpful. Answers all your questions. I would recommend u guys. Lookin forward you my future visits.
May 4, 2021
Last minute visit and easy of getting in and treated with great respect. The caring and assurance was outstanding
Apr 30, 2021
Love this place, very professional staff, Dr Lane is awesome, fair prices and very compassionate, will recommend this business to everyone
Apr 27, 2021
Five star service all the way!
Apr 26, 2021
Great visit. Best doctor's visit I've ever had! Prompt and genuinely concerned about patient's comfort and health.
Apr 21, 2021
Awesome! The entire staff was helpful and kind. The doctor took his time to explain everything to me and gave me peace of mind.
Apr 21, 2021
Office was beautiful, staff very friendly an Dr was very nice.
Apr 14, 2021
No waiting until exam. Friendly personnel. Listened to my concerns. Compared to last visit, it was a 100% improvement.
Apr 14, 2021
I was referred by Brian Laxton to Appalachian eye. Very good and friendly staff. All were very helpful and knowledgeable. Will be back and will refer family and friends to Appalachian eye care!
Mar 26, 2021
I always have a great experience with Appalachian Eye Care in Giles. The doctors and staff are amazing. I especially enjoy picking out my new eyewear. I can take my time browsing and am assisted by knowledgeable staff. I always get exactly what I like at a great price.
Mar 19, 2021
Great service and friendly staff, first time visiting this office and will definitely recommend to any friends or family. Answered any and all questions about the process and results of eye exam, extremely competent and efficient staff.
Mar 18, 2021
Excellent staff, clean, facility, no problems!
Mar 17, 2021
The eye doctor and all staff was wonderful and very kind!
Mar 14, 2021
it was great. they were great.
Mar 12, 2021
Always exceptional service and care. Would highly recommend Dr Lane
Mar 11, 2021
I’ve been a patient of New River Eye Care for several years and have always been pleased with their service. Great Doctors and great staff!
Mar 4, 2021
Thanks Your service was great , the staff was very enthusiastic and and just plain Appalachian nice!! ☺️
Mar 2, 2021
Everyone is courteous and professional. Nothing but compliments for all.
Feb 18, 2021
Wonderful staff! Dr. lane is amazing! Great personality and takes time for your visit without rushing. He and the staff both explained things great and helped me make a difficult decision on picking the best pair of new frames. Highly recommended here!
Feb 18, 2021
Dr. Lane and staff were very kind and professional during the performance of my eye exam. Dr. Lane was very informative and helpful in solving my vision issues. I would suggest Appalachian Eye Care to everyone. Thank you for your help.
Feb 15, 2021
Great job and great people are very professional
Feb 9, 2021
Staff and doctors are friendly, professional and knowledgeable. My eyes get the best care!
Feb 4, 2021
Everyone was prompt, friendly,, explained things well. They found and fixed a flaw on my old glasses - a flaw I didn't know about. My visit was a real pleasure, not a chore.
Jan 26, 2021
My first visit was wonderful. Everyone was very friendly and knowledgeable. Lots of smiles and laughs. I was treated better there than I have been at any other office. I was very pleased with my visit! I would recommend everyone give this office squad a try!! They will impress you!!
Jan 22, 2021
Most thorough eye exam I’ve ever had! Doctor is very knowledgeable, and the staff was very friendly and helpful.
Jan 15, 2021
Very professional and caring. Will be going back.
Jan 6, 2021
Wonder staff and excellent eye care. Definitely 5 stars!
Jan 5, 2021
Great professional service and friendly atmosphere always.
Dec 11, 2020
I had a great experience! The staff was nice & professional!
Dec 3, 2020
Love the staff at Appalachain Eye Care. Great service and excellent care. Dr. Brad is great and always answers my questions and explains my test results during my visit. They're the best!!
Nov 29, 2020
The professionalism in this office is unequaled. My mother is a dementia patient and they were sooo good with her. Dr. Chris Hansen was terrific and his associates went out of their way to make her feel at ease. Exam, fitting, paid the bill was LESS THAN AN HOUR. Thanks to him and his staff.
Nov 23, 2020
If you are looking for quality, professionalism and expertise in their profession please make an appointment here to take care of your eyes. They have the latest high-tech equipment and the home-town friendliness and care that is almost non- existent in today’s world! 😎
Nov 20, 2020
Staff is friendly and up to date on everything. Good visit.
Nov 20, 2020
Very professional and the staff was excellent
Nov 17, 2020
Staff was nice , friendly, clean , Rest room clean .Good brand of glass to choose from .Checkup was great. Thank you ..
Nov 11, 2020
Dr. Chris Hansen is superb. He takes the time to listen to my concerns and give me answers.
Nov 7, 2020
As always Jenn and Chris are ROCK STARS
Oct 30, 2020
My visit went really well. Dr, Hansen, Kayla, Jennifer and Baylee were very helpful. Everyone was very friendly and welcoming.
Oct 16, 2020
Dr. Lane has helped me again! Him and his staff are very knowledgeable and wonderful to deal with. He is very observant to the small changes that you may not notice. I highly recommend a visit if you're in need!
Oct 5, 2020
It’s always a pleasure to come in for eye checkup Staff and doctors are always very nice and helpful Keep up the good work
Sep 25, 2020
Awesome staff, very nice and courteous!!
Sep 21, 2020
Very responsive to your eye care needs also a great staff I highly recommend
Sep 12, 2020
The whole experience was great in this "new" normal era, would recommend.
Aug 19, 2020
Dr. Brad Lane and the staff at Appalachian Eye Care were very through and professional! I feel like me and my daughter received the best care and appreciate the doctor's and staff at AEC.
Aug 18, 2020
Dentist is friendly and knowledgeable. Support staff is friendly and so helpful. My visit was a pleasure. Thank you!
Aug 11, 2020
All was fine from the greeting, professional service, till the good-bye. Thanks again for your outstanding staff. See you at my next appointment. John Johnson
Aug 7, 2020
I literally owe my vision to these two Doctors. I contacted a bacteria in my eye while on vaca and it was one that can cause blindness. Thank goodness they recognized and treated it so quickly! They are both extremely professional and have a wonderful staff that is as well!
Aug 1, 2020
Thank you for kind & reliable service
Jul 3, 2020
I was very pleased with my visit on Friday, June 19, 2020, The employees were very helpful and considerate and the office was very sanitary.
Jun 20, 2020
Staff is always super nice and helpful, love this place!!
Jun 18, 2020
Great I would highly recommend this office.
Jun 18, 2020
I have always liked coming to dr. Hansen. His staff is kind and easy to talk to.
Jun 18, 2020
the staff was great i felt so comfortable like i’ve been a patient for years there my first visit there and will continue to do so thank you for an awesome experience
Jun 3, 2020
Courteous staff and quick service.
May 30, 2020
This visit was my first visit, and I was treated very well during my appointment. Thanks so much!
May 29, 2020
Definitely the best eye doctor and staff we have ever been to! They all take their time with you, friendly, caring and very helpful. 5+ stars
May 23, 2020
Staff very friendly and knowledgeable of product and Dr Lane was awesome and will not be going no where else but his office! We have wore glasses for all of our lives Heather and I were very pleased after our visit!!
May 23, 2020
I was greeted with a friendly smile behind a mask. I was treated like they cared for me and my eye sight. They take the extra time to explain everything for improve and maintain my vision. I totally recommend Bradley Lane and his Monroe County girl staff to anyone needing to keep their vision in check.
May 22, 2020
I really like this office. Yesterday everyone was very pleasant and curious... I would recommend this office to anyone
May 19, 2020
My visit was when the Coronavirus-19 outbreak was winding down, The entire staff followed all recommended safety procedures and were very Professional. The thing that impressed me the most about my visit was just how friendly the entire staff was as well as the Doctor, it was like visiting Family you have not seen for a couple of years.
May 19, 2020
Always friendly and helpful!
Apr 22, 2020
I love the quickness and acknowledgement of the staff there. They walk you through the process step by step. Thanks for all the kindness
Mar 14, 2020
I have been a customer for over 15 years and have always been very happy with my care. This time was not the case, Dr Hansen was great, but they had to reorder my lens 4 time and then when they finally got it to fit my frame it was the wrong prescription. They ordered a lens from one of my older prescription. So now after almost 2 months trying to get the right lens, They finally got it right.
Mar 2, 2020
Always good experience Drs are nice and knowledgeable Thanks
Mar 1, 2020
This group is always so nice to work with. They are supportive and listen to everything you need to explain. Would definitely recommend them!
Feb 28, 2020
I feel that I always get good eye care at Appalachian Eye Care Giles from Dr. Hanson and staff. They are very thorough and listen to any concerns you may have.
Feb 27, 2020
The office offers you the option of various eye test these can meet any level of eye care needed. Very nice staff. Out of pocket expenses are very reasonable. Great place for eye care.
Feb 26, 2020
Great "Bedside Manner" with efficiency and asking all my questions. Unfortunately, the many tests were a bit overwhelming and it set off my Meniere's Disease with the constant eye movements.
Feb 5, 2020
Every one was very nice. Ian who helped me order my glasses is EXCELLENT. He went through all the options and prices and was very patient.
Feb 5, 2020
Excellent Service and Wonderful Staff
Jan 30, 2020
Everyone is so nice and helpful. Always a pleasant visit. Highly recommended!!
Jan 25, 2020
Dr. Brad Lane is great! He is very personable as well as the entire staff. I always have a good experience at my appointments. I would definitely recommend this office and Dr. Brad Lane.
Jan 17, 2020
I was very pleased with Dr. Brad’s performance as he examined my eyes..
Jan 10, 2020
Awesome service and friendly staff I highly suggest
Jan 9, 2020
Very pleased with care and services received and delivered by Dr. Brad Lane and his team.
Jan 7, 2020
Dr. Hansen was great, very helpful and attentive to my needs!
Dec 29, 2019
I was treated with utmost respect by every single person I encountered. I felt well cared for and appreciated. I was never rushed.
Nov 15, 2019
We love everyone in this office. Y'all are always so great with our kids and very respectful.
Nov 15, 2019
The staff is friendly and very efficient. No problems with the visit; however, the non-stop reminders of my appointment through email, text, and phone messages bordered on harassment! An email confirming appt. and one reminder a couple of days before would be fine. Having to "confirm" the appt. three times, and then being reminded several times over a three week period was too much!!!
Nov 9, 2019
I needed an appt due to eye issue. The staff worked me in quickly and Dr. Lane completed a detailed exam. Great place to go and excellent care. Recommend
Nov 5, 2019
I have always had pleasant visits with the staff and doctors at Appalachian Eye Care.
Oct 10, 2019
5-Star, Great service and professional staff.
Sep 30, 2019
We had a great experience at your office
Sep 7, 2019
Followup appointment: The doctors and staff at Appalachian Eye Care are very caring and always try to be helpful and explain what's going on. They take time to answer your question.
Sep 6, 2019
The staff is friendly and help full in the needs of my concerns answered my questions i had when i was there. Darrell Clark
Aug 21, 2019
As always Dr. Hansen and staff were delightful and very professional. I love the "laid back" approach to their office. So helpful always. I also appreciate the reminders of appointments.
Aug 10, 2019
I’ve been going there for years now and am very satisfied with the great staff. They all are a great team and they all have your best interest in mind ....Would never think of going any where else..
Aug 7, 2019
My experience at the Giles Appalachian eye care was first class thanks to Jennifer and Dr. Hanson perhaps your Princeton office should have a training session with them on how to treat Customers
Aug 4, 2019
I absolutely recommend going here. The staff is great and very nice. Dr. Hansen is knowledgeable and takes his time answering any questions you have.
Jul 31, 2019
The staff is always so nice, friendly and helpful. We would not go to any other eye office because we feel that this office is the BEST
Jul 16, 2019
I feel like I receive excellent care when I come for my yearly eye exam, thank you for coming to our community and making other care optional for us!!
Jul 10, 2019
Very friendly service. The one who helped me pick out my glasses was extremely helpful and gave her honest opinion on the selection.
Jun 28, 2019
Everyone was awesome. I am going to be able to see again soon. Thanks ever so much!
Jun 17, 2019
Everyone was very curtious and didn't mind taking extra time to talk to me. Explained my options for my eye care and future plans.
Jun 12, 2019
Great experience! Every one so pleasant and helpful.
Jun 4, 2019
Excellent care, Dr Hansen is very personable and does an excellent examination. All the personnel are friendly.
May 31, 2019
Thank you for everything! It had been 7 years since my last exam with any doctor and Dr. Misty Lane and all of the team were very friendly yet professional- I was anxious as I needed to pass my exam for DMV Commercial License purposes but Dr. Lane took her time and encouraged me and helped me to relax and concentrate- as a result I qualified and I was reassured that my vision was not as bad as I thought!😅 Thank you all again! It was a HUGE stress reliever! I look forward to being a regular patient !
May 25, 2019
Very happy to have found this eye doc in my new town. A great visit all around.
May 22, 2019
Appalachian Eye Care Rocks - All of the staff took the time to explain what they were going to be doing and made me feel comfortable. There was no wait time and the appointment flowed smoothly. If you are looking for Quality and Affordable eye care, you should give them a try. Eye care is important and to have the expertise of Appalachian Eye Care in our community is grand.
May 7, 2019
Great experience & customer service every time.
Apr 18, 2019
Before I arrived I received a reminder and my confirmation of my appointment. When I arrive I was given an option of an advanced check up for a nominal fee or the standard visit. The eye test went smoothly and efficiently. After test I was given options for glasses, and affordable. I also received a copy of my glasses prescription to be used for my work for them to order safety glasses. Everyone was very nice and knowledgeable of there fields.
Apr 16, 2019
All the questions were simple and easy. The questions were all related to my visit. I welcome the online chat.
Apr 11, 2019
Always a pleasure and great experience at their office. Quality equipment and spaces, friendly and knowledge staff, well done all!
Apr 11, 2019
I found the eye doctor to be professional and knowledgeable. He was kind and patient with myself and my grand daughter. I would recommend this place for anyone needing an eye appointment
Apr 4, 2019
Very responsive & helpful
Apr 4, 2019
NEW RIVER EYE CARE IS MY PLACE TO GO ! I LIKE THE ONLINE REMINDERS OF APPOINTMENTS. THE STAFF IS VERY FRIENDLY AND HELPFUL. IF LOOKING FOR AN EYE CARE, I WOULD RECOMMEND THIS ONE.
Apr 3, 2019
As always the best. Kurt S Marcussen
Mar 29, 2019
You & your staff are awesome
Mar 28, 2019
I love both Appalachian Eye Care and New River Eye Care. Both offices are so professional and friendly. I can't imagine going anywhere else for my eye care.
Mar 12, 2019
very pleased ,everyone was so nice
Mar 8, 2019
I always feel like I get great service by a friendly, helpful staff and great Doctors. If there’s problem that requires a specialist they’re very quick to refer you to one for your specific problem.
Mar 7, 2019
Great place to get eye exams. Friendly Drs and staff.
Feb 26, 2019
I love the people here. They are so friendly and very helpful. It's nice to know you can go into a business and they actually care about you.
Feb 20, 2019
Excellent Visit. No waiting.
Feb 20, 2019
They are wonderful. Everyone is so nice and welcoming. We love going to them.
Feb 16, 2019
Friendly and professional service. Great help for my eyes!
Feb 13, 2019
Dr Lane and staff is very helpful
Feb 12, 2019
Excellent service from everyone in the office
Jan 25, 2019
Great experience as always doctor Hansen was very knowledgeable and helped me to understand the condition of my eyes.
Jan 25, 2019
The exam was very thorough and feedback was practical and honest. All staff are friendly and professional and the client feels as they are cared for and valued. I did not feel pushed or enticed to buy anything that wasn't needed, and the environment was relaxed and comfortable. I recommend this practice to anyone without reservation.
Jan 11, 2019
Very pleased. No complaints.
Jan 7, 2019
I have gone to New River Eye Care since the first time they opened and I am very pleased with them,every one is so nice and friendly.
Jan 5, 2019
We always feel we get individualized care and attention from both Dr. Hansen and Dr. Lane. They are friendly, courteous and knowledgeable professionals. The office staff is also friendly and helpful. The appointment reminders are timely and much appreciated. We do not feel rushed or pressure when selecting eyewear. We have had nothing but a pleasurable experience with this entire office.
Jan 4, 2019
Great doctors and wonderful office staff. Everyone works hard to give the best care to the patients.
Jan 1, 2019
Everyone was very helpful and answered any questions I had
Dec 28, 2018
As always very satisfied with my visit with you.
Dec 22, 2018
Both my husband and I had appointments for the first time. We were impressed by the service we received and how thorough our exams and explanations were. The entire staff was exceptionally friendly and helpful.
Dec 18, 2018
As usual I received excellent, friendly service on my recent visit. After a very thorough eye exam I feel much better about my eye health for the next year.
Nov 30, 2018
my appointment with New River went well as usual. waiting time is about 15 minutes. About like other offices. Friendly Drs. and staff. Would recommend !
Oct 24, 2018
Very friendly people. They act very professional at all times. Dr. Hansen is down to earth as easy to talk to. Always enjoy my visits.
Oct 19, 2018
What a pleasant experience! All the staff was super nice and efficient. The atmosphere was relaxing.
Oct 19, 2018
They are very kind and caring. They explain things to you and help you in anyway that they care. I will rate it 5 stars
Oct 10, 2018
Great service and caring professionals. My family has been going there for years.
Oct 3, 2018
The service was great I was in and out in a timely manner.
Sep 28, 2018
Dr. Hansen and his staff are great! From the initial eye exam, to shopping for our new glasses, they were always there to help us out and make suggestions that would benefit us. Thank you!
Sep 28, 2018
Very professional, friendly staff from top to bottom. All test were explained fully beforehand and results explained at conclusion. Questions were answered fully and expertly. We are fortunate to have this level eye care in our town.
Sep 19, 2018
Great service, friendly staff, they know what they are doing. Highly recommend them!!
Aug 19, 2018
You were all very professional and polite! Glasses came in fast too!
Aug 17, 2018
Receiving the e-mail reminders and the text reminders is great! I appreciate the electronic communication.
Aug 14, 2018
I loved this office. Everyone was so nice and happy. I'm bringing my daughter here as well. You cannot go wrong by picking this office for your eye needs.
Aug 9, 2018
I am well satisfied . Been coming here a few years now and no complaints. They are very concerned with your needs and take care of me just fine. Dr. Hansen has me seeing better than any other Dr. I’ve been to. I have a scar on my right eye that’s always caused me sight problems but now have near 20/20 vision..
Aug 3, 2018
Very knowledgeable, caring doctor. Explains things in an understanding way.
Jul 26, 2018
The staff & Dr. Hansen are very friendly & accommodating. I had new medical insurance therefore, I was not sure if our eye exam was covered. The staff checked into it for me and my daughter and let us know that our exam was covered in full. We had very quick yet efficient care and did not feel like we waited in an doctor's office for half of the day. Very clean, comfortable environment. Thank you for going above & beyond to make our visit pleasurable.
Jul 23, 2018
Dr. Lane is fantastic! He went above and beyond the call to do additional research into my colorblindness. The whole staff is very accommodating. I will not be going anywhere else for my eyecare needs.
Jul 19, 2018
Everyone is so friendly and professional. Welcomed in and taken care of in such an efficient way.
Jul 11, 2018
I absolutely loved Dr. Hansen. He was so informative. Bedside manner was on point. And the staff was very professional.
Jul 11, 2018
Love the atmosphere everyone and helpful took their time to make sure that I was happy and didn't have any questions definitely will be back
Jul 7, 2018
my visits to New river Eye care has always been professional. The staff are friendly and very helpful. The only thing I don't like is the waiting time. I feel I have to wait too long even tho I have had my eyes checked and waiting to see the dr. even when my appointment is one of the first. They also try to see you if you have something that needs immediate attention !
Jul 4, 2018
I am so Happy that I chose New River Eye Care for my new eye doctors .Every one was so attentive and very professional. I would recommend them to anyone needing eye care..Thank You New River eye Care,,Sincerely Shelby J. Smith
Jul 4, 2018
Sent to Dr. Lane at New River Eye Care because my doctor deemed my eye problems to be urgent. Got there and was heartened by the professionalism and kindness of the staff. Thank you Dr. Lane and staff!
Jul 3, 2018
It was a very good experience getting my eye exam . I was greeted promptly and treated very pleasant during my check in and throughout my exam .
Jun 6, 2018
Enjoyed talking with Dr. Lane.
Jun 3, 2018
Everyone was super helpful and kind
Jun 1, 2018
We have always received quick, courtious and very friendly service when visiting New River Eye Care. The staff always treats us very nicely as if we were good friends and we greatly appreciate that.
May 24, 2018
Dr. Hansen and his staff have always been great, very friendly and competent.
May 16, 2018
I love New River Eye Care, they are very friendly, make you feel like family and if you have questions, they are happy to answer. My latest appointment was very comfortable, due to having issues, which Dr. Lane explained all my options and I felt I could be very honest with him in regards to matters around the issue. I love both Drs. and their staff, I would recommend them to everyone.
Apr 29, 2018
I enjoy going to see Dr. Hansen he is always very friendly and listens to what you have to say! The employees there are always super friendly and helpful. A+ Doctor and Staff.
Apr 29, 2018
Great professional service and short wait for appointment time.
Apr 26, 2018
People are alway great there. Thanks
Apr 22, 2018
As always - extremely please with all the services provided! Everyone very friendly and so helpful. Dr. Lane goes above and beyond and cares for my whole health!
Apr 10, 2018
Love going to this office. They are the nicest bunch of people and very good exam also
Mar 20, 2018
Everyone is usually so courteous and seem to care.
Mar 20, 2018
Great service all the way around!! Everyone took their time with us and we did not feel rushed and hurried as if we only had 15 minutes to spend with the provider.
Mar 12, 2018
Thanks to New River Eye Care for providing a professional and friendly atmosphere! I always enjoy coming in. Everyone is so helpful.
Mar 3, 2018
My first visit could not have been any more pleasant! I did not care for the previous eye doctor I went to and inquired about other options. New River was recommended and I wish I had known about them sooner. The staff and doctors were very accommodating with the testing, explaining my particular vision issues and answering my questions. For the first time ever, several options for new frames were hand chosen by the staff and I did not have to wander aimlessly trying to decide which frames to look at it. I ended up with a more modern frame which I would not normally have picked for myself, but am very pleased with what I ended up with. Thank you everyone!
Feb 28, 2018
Everyone is very courteous and professional. Very pleasant visit. Highly recommended.
Feb 28, 2018
The staff and service at New River Valley are plesant, helpful, professional and knowledgeable.
Feb 27, 2018
I love Dr. Lane at New River Eye Care and the office staff. They treat me as a friend, not just a patient. They remember my name and our conversations go well beyond small talk. I love the personal, yet professional attention I receive there.
Feb 20, 2018
My visit was very pleasant. The staff were so kind, friendly and prompt. The Doctor was very thorough and kind. I truly enjoy coming to the office for my visits.
Feb 16, 2018
Great place with awesome customer service
Feb 11, 2018
All of the staff was helpful and treat me like I was family Was a very pleasant visit
Feb 6, 2018
Great service and great prices. The staff is very professional and always friendly
Jan 26, 2018
Excellent care. Staff seemed knowledgeable.
Jan 11, 2018
Dr. Lane and the staff were efficient and friendly. We are so fortunate to have them in Pearisburg to take care of our vision.
Jan 9, 2018
The whole staff made me feel comfortable from the beginning of my visit til I walked out the door. I had issues and changes with my eyes, and they were on it!!!
Jan 7, 2018
Awesome place with awesome people!
Jan 5, 2018
We were very pleased. We had some bad experiences at our previous office, and were amazed at the friendliness of the staff, up-to-date machines and assessments and knowledge of Dr. Hansen. A wonderful experience, and we are happy to call New River Eye Care our new home for our family's eye care needs.
Jan 3, 2018
I have been going to Dr Hanson for several years. When our son was in high school he was hit in eye, Dr Hanson met us at office and gave us his cell # in case we may need to reach him. He is personable and that is great in a small town. Would recommend him!
Dec 29, 2017
Great service! Courteous and professional.
Dec 20, 2017
Awesome service as always. I have poor vision and I have received great care there.
Dec 19, 2017
Love the staff and Dr. lane makes you so comfortable with his humor and he is very down to earth. Wait time was minimal.
Dec 14, 2017
I would give the staff a 5 star. everyone was courteous and kind.
Dec 8, 2017
Saw the doctor for a stye
Dec 7, 2017
Very nice friendly staff, I felt right at home!
Dec 7, 2017
Fantastic eye care from a dedicated group of people. From the front desk upon arrival all the way thru updating your glasses or contacts after a visit.
Dec 6, 2017
Everyone at the office is always very helpful
Dec 1, 2017
Always have a very thorough eye exam and staff is very friendly.
Nov 22, 2017
Excellent customer service from the time you walk in the door till the time you leave!
Nov 8, 2017
They have been wonderful with all of my children. My four year old is in love with the ladies! The doctor is wonderful too😊
Nov 2, 2017
I'M GLAD FOR THE ONLINE SUPPORT I GET. IT'S ALL VERY HELPFUL, ESPECIALLY LETTING ME KNOW OF UPCOMING APPOINTMENTS !
Oct 24, 2017
Since this was my first eye exam in over 25 years everything was very well explained. Each test was thoroughly gone through and each member of the staff were very knowledgeable. I was treated as a person not a number.
Oct 18, 2017
If there was ant thing above excellent I would have checked it. Great Great
Oct 18, 2017
I had to take my 15 year old son to New River Eye Care to get his vision checked because he has been having problems with seeing the blackboard clearly in his classroom! When I called to set up the appointment they got us in pretty quick and when we got there everyone was so polite and helpful! We didn't have to wait long for us to go back and have his eyes checked! We found out that he did need glasses and everyone was just so supportive and nice and they made sure to give us all the information we needed and they answered all of our questions and they took their time, I didn't feel as though they were trying to rush us out of the office! Everyone from the Receptionist to the eye doctor was super nice and put me and my son at ease right away! I will definitely be using them for all of my family's vision needs!
Oct 5, 2017
Seen promptly by a very courteous & professional staff,
Sep 29, 2017
Friendly people, and good service. Two ladies there helped me pick where best look and option for me.
Sep 21, 2017
Dr. Chris Hansen is excellent in educating me on my eyes, how they work, what my eyes are doing currently and what I need to do to have healthy eyes. The staff is always very helpful and friendly.
Sep 16, 2017
Thank you so very much for the care you gave me. I had an opthalmic hemorrhage which was a little scary. I appreciate your care and concern and putting my fears to rest.
Aug 25, 2017
Wonderful office atmosphere, great people, friendly, efficient. Didn't have to wait very long at all. Didn't have to wait on the Doctor which is wonderful for a change. Love Dr.Hansen's help in answering questions and we felt that we received a thorough examination. Thanks Gang! Carol and Allen Ross
Aug 25, 2017
I had an issue with my left eye twitching and it was really puffy. I went to my family doctor who could find no reason for problem. They told me to see my eye doctor. I went to their office and the lady at the desk took my information and asked me if I could wait just a moment. She quickly returned and I had an appointment for the next day. Dr. Hanson was great the next day he diagnosed the issue and prescribed medication. Thanks for the quick accessment and treatment.
Aug 9, 2017
Amazing staff and service. I highly recommend them.
Aug 8, 2017
I am 60 years old and been to many optometrist, I have a scar on my right eye and could never get 20/20 until now, Hanson is the best!
Jul 26, 2017
been getting my eye care here since...2006? great folks, great service.
Jul 25, 2017
They are great people and very helpful.
Jul 21, 2017
Great people! Great service! They make an appointment very enjoyable.
Jun 27, 2017
I always dread going to any doctor because it always feels like I better set aside 4 hours. But the staff NREC were knowledgeable and got to me quickly. I was able to pick out new glasses, do the pre-exam, and the exam within about an hour and 15 minutes. I have always liked having Dr. Hansen as my dr because he's given it to me straight and we get things done. I also found out that over the years I was wearing 'way to big' frames. So finally getting back to the frames I used to wear when J was a teenager.
Jun 24, 2017
Dr. Lane was super awesome with my child. He took the time to explain on her level what was happening as well as explain thoroughly to me. We greatly enjoyed our visit!
Jun 19, 2017
I had a wonderful visit with Dr Hansen yesterday. I feel I got a very in depth eye exam and all my questions were answered. His support staff was very knowledgeable and helpful as well.
Jun 9, 2017
Best eye exam I've ever had, all the staff Dr. Hanson, Charlene, Hannah and others were very professional and caring. Received my new glasses in a very reasonable time frame. Charlene was very nice offering many suggestions and helpful in the selection of frames process. I'd recommend Dr. Hanson's New River Eye Care anyone, we've found an eye doctor who is caring and thoughtful, thankful for the that.
Jun 2, 2017
The staff was great with my 3 year old!!!
May 24, 2017
This was an awesome experience. I dread going to get my eyes checked and it was madeasy fun by the doctor.
May 22, 2017
Wonderful facility. Dr. Hansen and his entire staff are very courteous and professional.
May 5, 2017
My experience with New River Eye Care was a great one!! All of the staff were very professional and very knowledgeable. Dr. Lane is awesome! He is very personable and professional and made me feel very comfortable. I also ordered my glasses there and feel confident that I will be very pleased when they arrive! I highly recommend Dr. Lane and the staff at New River Eye Care!
Apr 28, 2017
I'm very happy with my visit. Dr Lane was awesome & so were the ladies. Thank you very much
Apr 28, 2017
Great! Really liked the appointment reminder sent to my email
Apr 15, 2017
Great customer service. Really enjoy coming to see you all.
Apr 14, 2017
Great service everyone was very knowledgeable
Apr 11, 2017
I was your first at day one and have been coming back ever since. you are the best. Thank you Kurt Marcussen
Apr 5, 2017
As always, nice facilities, prompt attention, and quality service. Thanks!
Mar 24, 2017
Great place. Very welcoming and friendly. Would highly recommend to friends and family.
Mar 22, 2017
Amazing staff and treatment!
Mar 9, 2017
As paradoxes multiply daily within one’s business acumen, I surreptitiously noticed New River Eye Care clean, well-organized and professionally courteous. Dr. Hanson and his staff is nothing less than brilliant. Jeff Sheets Senior Quality, Metrology Kollmorgen Phone: 540-731-6216 Fax: 540-731-5628 jeff.sheets@kollmorgen.com 杰夫.史特斯
Mar 1, 2017
This is a great office. Everybody is so friendly.
Feb 25, 2017
My family started seeing Dr. Brad several years ago and we could not be more satisfied!
Jan 27, 2017
Friendly staff and Dr Hansen was great! No pressure at all about buying glasses or contacts there. Extremely helpful! Great exam too!
Jan 11, 2017
As always the professional staff is courteous and thorough. The selection of eyewear is great too and the help received in selecting just the right pair for me is always appreciated!
Jan 10, 2017
My wife and I always enjoy our visits! It is almost like visiting close family and sometimes better. I pay extra for my eye insurance and I am not sure what I can get. I think I'm expecting more from my insurance than I should .lol. I probably next year just check out the basics and go from there. Even with my insurance my wife and my glasses was $800.00 and this is no fault of yours. I was under the impression that my insurance would pay better.
Jan 6, 2017
As always New River Eye Care was excellent, they are great people and Doctors. The staff is always friendly and helpful and professional. I've been going there for years along with my children and it's always a awesome experience. Thank you all it's very appreciated.
Jan 4, 2017
Very polite, professional staff. No waiting. The Dr. Was very informative about what was going on with my eyes. Would refer them to anyone that needs Profesional eye care.
Dec 30, 2016
Dr. Lane and the staff are always professional, knowledgeable, helpful, and friendly. Always feel appreciated after my visits.
Dec 11, 2016
Very professional Eye exam. Very courteous staff. One stop does it all exam, diagnosis, frame fitting and lenses.
Dec 9, 2016
Very pleasant experience. Everyone was so nice and made me feel very comfortable.
Dec 5, 2016
Always a good experience
Dec 5, 2016
I always enjoy my visit at New River Eye Care. They are very thorough and address all my concerns.
Nov 17, 2016
I always feel good about my visit to New River Eye Care.Everyone is kind and ready to answer any question you may have.Dr.Lane works with you to find any option available to help with your specific eye problem.
Nov 8, 2016
Very friendly! Jorja was so nervous for her first apppointment, but soon felt comfortable with all the smiling faces! She had a great first experience 😀
Oct 31, 2016
Love their care! They have been excellent to me for about 10 years now. Couldn't ask for a better eye doctor!
Oct 28, 2016
New River Eye Care seen me and worked me in when had trouble with eye. Staff was very helpful and caring on seeing that I get my issue resolved
Oct 11, 2016
Always have great care from New River Eye Care!
Oct 7, 2016
You all are very great. You take pride in making sure everyone is completely comfortable and happy.
Oct 7, 2016
Very disrespectful. 11:15 appointment not a word about running behind, 45 minutes later I'm called back after asking if I was going to be seen. 10 minutes of pretentious and put in a room for another half hour. Explanation was this happens when you have the last appointment of the morning. Very unprofessional office. Like the doctor but my time is every bit as important as his. His staff after waiting more than an hour asked if I wanted to reschedule. Unbelievable.
Sep 22, 2016
MY EXPERENCE HAS BEEN VERY GOOD, SEEING DR. HANSON. HIS STAFF IS VERY FRIENDLY AND HELPFUL. THEY TRY TO ACCOMMADATE YOU FOR MAKING APPOINTMENTS. MY WAITING TIME HAS BEEN ABOUT AVERAGE WITH OTHER OFFICES. THEY ARE VERY THOUROUGH IN THEIR EXAMS !
Sep 21, 2016
I was very impressed with your office and some of the staff. I appreciate you taking time and explaining things to me. Hope to see you in future appointments. Brenda Sowers
Sep 15, 2016
I was very impressed with your office and some of the staff. I appreciate you taking time and explaining things to me. Hope to see you in future appointments. Brenda Sowers
Sep 15, 2016
Always thorough exam. Staff always pleasant and willing to take time with patients. Recommend highly.
Sep 15, 2016
Everyone was so friendly and nice. The doctor was very pleasent and took his time not rushing me out the door like other places I had been. And also the lady who helped me pick out my new glasses was so helpful as well! Thanks for a great visit and also not a long wait time.
Sep 8, 2016
Very professional, very friendly and caring.
Aug 18, 2016
My appointment went very well. Thanks for being so nice and professional. Look forward to seeing you again.
Aug 17, 2016
I was very pleased with the service I received during my visit. Everyone was very courteous and helpful. The doctor explained everything very well. I was made to feel very comfortable and would refer everyone to use this eye clinic/
Aug 17, 2016
New River Eye Care is a trusted and professional eye care facility. Great care, treatment and the staff is not only knowledgeable, helpful and pleasant.
Aug 17, 2016
Had some eye trouble a few years ago and was sent to a specialist by Dr. Hansen. Diagnosis from the specialist was exactly the same as Dr. Hansen. Does a great job on my yearly eye exam! Thanks,
Aug 5, 2016
First eye appointment in years.
Jul 30, 2016
GREAT EYE DOCTOR WHO CARES ABOUT YOU NOT JUST YOU'R MONEY.I'VE BEEN TO MANY EYE DOCTORS THEY TO ME ARE THE BEST. I'M A LIFE TIME COMSTER. TONY
Jul 15, 2016
Of all the doctors that's I see,I must admit that you guys are by far the best. Every aspect of my visit my me comfortable. You make me feel like I'm not just a "number" ,but a real person. Your after care is the Best !
Jul 14, 2016
Very nice friendly bunch of people and knowledgeable too!!
Jun 22, 2016
Very warm and friendly environment. Dr. Lane has excellent bedside manners. I would highly recommend this practice !
Jun 2, 2016
He explained everything well, made me feel comfortable, gave good recommendations, and truly seemed to care about his patients.
Jun 1, 2016
Great staff! Friendly and professional. I recommend to others!
May 27, 2016
very good and very prompt service
May 27, 2016
The Doctor and the staff was very patient, friendly, and knowledgeable.
May 27, 2016
APPOINTMENT WAS RIGHT ON TIME,NO WAITING.STAFF VERY FRIENDLY.PLEASED DR. LANE WILLING TO LET ME TRY DIFFERENT CONTACTS TO SEE WHICH ONES ARE BEST FOR ME,HIGHLY RECOMMEND
May 6, 2016
The best care and service, plus the best light weight 20/15 glasses I ever had Your the best
May 2, 2016
EXCELLENT STAFF/GREAT SERVICE
Apr 28, 2016
Love the quick and professional service got me in the same day I broke my glasses
Apr 27, 2016
Great as always. Love the people there!
Apr 12, 2016
To view my chart I would like a password.
Mar 31, 2016
I was very impressed with Dr. Lane . I have been suffering with dry eyes, he explained my situation and I am happy to report that I have been relieved. I had previously went to another eye doctor on three separate appointments and was still suffering. I am so grateful for such wonderful service from Dr Labe and the staff
Mar 29, 2016
I can see again without glasses! yay!
Mar 25, 2016
Visit was great,staff was polite, prompt and demostrated a professional attitude. Very blessed to have this service available in our county.
Mar 22, 2016
Thank You for all you do for me.
Mar 18, 2016
My visit was very helpful and informative Dr.Lane took the time to address my eye issues and to give me options on my treatment.Everyone was kind and accommodating,and made me feel comfortable.
Mar 17, 2016
I really enjoyed the visit. Everyone was so nice. I would not change a thing, Good job folks!!
Mar 10, 2016
Office was able to fit me in without an appointment when I had a corneal abrasion. Dr. Lane was knowledgeable and friendly.
Mar 10, 2016
I love the staff here. Very friendly!
Mar 5, 2016
Dr was excellent but staff appeared to be preoccupied with other situations and therefore long waits. Not enough seating to wait to receive help with getting lenses.
Mar 4, 2016
Always thorough and pleasant.
Feb 24, 2016
It was a warm, professional environment. Very pleasant experience. Everyone was very helpful.
Feb 23, 2016
It went very well they answered all my questions and very receptive
Feb 14, 2016
Jennifer was very kind to me and knew what she was doing.
Feb 8, 2016
Dr. Lane and his staff were very helpful in discussing all options available.
Jan 28, 2016
Staff are great. Comfortable, welcoming office atmosphere. Everything explained.
Jan 17, 2016
Everyone was very courteous and helpful. Thanks to Dr. Hansen and his staff!
Jan 15, 2016
Everybody there is so friendly. Very professional too.
Jan 8, 2016
I was very satisfied with my visit and the personal aspect of my appointment.
Jan 6, 2016
My visit was excellent in every way ! My paperwork was faxed to me ahead of time ! I dropped the forms off at the office ! The day of my appointment I walked in the door and didn't even sit down- I was thanked for filling out the paperwork ahead of time ! I taken directly back to the office for my exam! Excellent staff and Dr Hansen is an excellent physician! Thank you all!
Jan 1, 2016
I get an excellent check-up and that's what my main concern is.Dr. is great, nice & friendly..i have no complaints..
Dec 30, 2015
All was good. I was impressed. I could not make the Wi-Fi work, but your young, and computer savvy crew helped me out. I am glad I chose you.
Dec 22, 2015
I was very pleased with my visit and examination with Dr. Hansen. The Tech's were very good and explained what they were doing so that I could understand. I'm glad we have good Doctors in our area. looking forward to my new glasses. Thanks so much.
Dec 17, 2015
I am always so pleased when I visit New River Eye Care and/or Appalachian Eye Care. I am treated very well and I couldn't imagine going anywhere else. I refer everyone I know to select Dr. Lane as their optician. I'm one happy patient!!
Dec 10, 2015
I prefer going here than to the VA. It's worth the extra cost to get the proper treatment.
Dec 9, 2015
Very pleasant visit. Actually was seen before my appointment time and was very pleased with the entire visit. Very very nice office staff and doctor!
Nov 19, 2015
Lessen wait time after being called to exam rooms. Maybe the hiring of another employee would help. Very nice and polite employees and Dr. Was very professional and explained the visit diagnosis to where I could understand.
Nov 19, 2015
One suggestion... Staff not take personal cell phone calls when testing patients eyes on the autofractor.
Nov 13, 2015
It's was an overall good visit.
Nov 10, 2015
Best eye doctors I have ever had and I've been wearing glasses for 59 years.
Oct 28, 2015
My appt was a 445 and I left the office at 715pm.... Even more I still don't understand what's going on with my eyes, dr said my vision is good yet I was still prescribed lenses.
Oct 25, 2015
I've never bought $1,000 glasses before. Dang, that's high!
Oct 16, 2015
Change nothing ever thing is good the way it is.
Oct 15, 2015
Always so friendly! I can expect a great visit when I set an appointment!
Oct 14, 2015
I've always been pleased with the service at New River Eye Care! Very through eye exam!
Oct 3, 2015
The service was wonderful as always! Very nice young ladys and Dr brad sweet and charming as always!
Sep 24, 2015
The only suggestion I would make would be to schedule appointments so the wait time is shorter.
Sep 23, 2015
Wait time for appointments need to be addressed.
Sep 23, 2015
I have been coming for years and have never had a bad experience. The staff is always very friendly and helpful during the appointment.
Sep 18, 2015
This was one of the most comprehensive exams i have ever had and i've worn glasses for 50 years..thank you for your dedication to our eye health
Sep 17, 2015
I think that the check in person could be a little more nicer. I've been in there on multiple occassions and she responds the same way.. Could be a lot nicer and more friendler.
Sep 11, 2015
OVERALL, MY APPOINTMENT WENT WELL.
Sep 4, 2015
If my appt is at 2:30, it shouldn't be close to 3:30 before I see my doctor. I wish something could be done about that. Better staff training may be better as well. Charlene, my doctor, and my doctor's assistant seemed to be the only ones who knew what they were talking about. I would also change the enthusiasm of the lady staff. Have more of a personality, Smile and the world smiles back at you...that sort of thing. I will definitely come again but I wish for only 3 things: 1. Shorter Wait Times 2. Better education of services for staff 3. More enthusiasm for your job. Other than that, it was a great experience.
Sep 2, 2015
Except for a dancing bear, all was wonderful!!!
Aug 26, 2015
Everyone was very nice . I was pleased that Andy Griffith was playing while waiting. : )
Aug 20, 2015
There were three services being addressed in one area which makes confidentiality difficult. It did not bother me personally but could others. Receptionist, waiting area, lense and frame decisions with reference to expenses. i do understand you are limited on space.
Aug 18, 2015
We were not helped very well with picking out my sons glasses. The payment process was not explained and we were not told about any type promotions going on. We were just shown were the $99 frames were and where the kids frames were. Other than that, we were left alone until it was time to pay. Nothing was explained to me. Now the doctor that we had was amazing and so good with my son. I cant wait until his appointment next year just to have the experience with him again.
Aug 12, 2015
Everyone in the office is friendly and you're greeted with a smile. There's time to be treated like a person and a friend, not just a patient. New River Eye Care is also cutting edge, keeping up with the very latest tests, technology and information. Very highly recommended.
Aug 11, 2015
My appt. was at the 3:15 and did not see the Dr until 4:30. That is really my only concern. My financial options were not explained because I am going back today to pick out my glasses
Aug 6, 2015
Very pleased. Liked the doctor very much.
Jul 29, 2015
Everyone is very kind and very professional. You spend quality time with your patients and give them a feeling of some who does care about their well being. Thank you
Jul 28, 2015
More popular brands of glasses to choose from. (Ex. Vera Bradley, Coach, Michael Kors, Ray Ban, etc.)
Jul 18, 2015
I would prefer to not sit in the room where all the public comes in the front door and sees as well as can hear the conversation of cost and insurance etc. when you are choosing glasses. Li
Jul 16, 2015
During my very first ever eye visit I was very nervous, but the staff and Dr. Lane made me feel very comfortable! Very friendly!!
Jul 2, 2015
Great service and excellent eye care from Dr. Hansen and staff.
Jun 26, 2015
The only thing that I would change would be to have the patient waiting area separate from the area where patients try on frames for selection. The patients trying on frames don't have a lot of privacy to look at and try on frames; the folks waiting to be seen or waiting on family members can watch patients try on frames for selection. However, space is at a premium in your office so there may not be a way to change this. Otherwise, I have no concerns. My experiences with your office have been good and if I were unhappy, I would not continue to see Doctors Lane and Hanson, I would find another provider for my eye care needs.
Jun 25, 2015
great review on my part. I called last week and the receptionist had my appointment this week. Wonderful visit. Thanks and I will suggest that others come to you.
Jun 17, 2015
The doors were locked for lunch (2pm) which was the same time as my appt was scheduled. I arrived 5 min early and had to return to my truck. The receptionist does not know how to properly greet customers. I observed her with 5-6 customers and she did not come across as welcoming. She needs to be reminded that the customer ultimately pays her salary:). Dr Lane and the rest of the staff were great!
Jun 4, 2015
I called and you worked me in due to an infection in my eye. I did not have to wait long even without having an appointment. Your staff was very good and helpful getting me worked in at such short notice. thanks for your help
Jun 4, 2015
Dr. Lane was very kind. He took time to explain everything thoroughly and review options. The staff was friendly as well. Always a pleasant experience.
Jun 4, 2015
Very good care. . Dr. Hansen provides excellent service. Everyone in the office is friendly and helpful.
Jun 3, 2015
I am always made to feel comfortable when I go in for my appointment. All questions are answered. Dr. Hansen is great. ..
Jun 3, 2015
Don't change a thing!!! Love this place!!!!
May 28, 2015
Excellant customer service.
May 26, 2015
I wish I had known that my insurance doesn't cover the cost of my contact exam. Put me in a little bind but, overall I was very pleased. Was very pleased with Dr. Lane's professionalism.
May 20, 2015
Like the service and staff. The office professionalism is great.
May 7, 2015
You guys were great thanks for putting up with myson
May 5, 2015
The best time always gracias
Apr 10, 2015
Dr. Hansen and the entire staff could not have been nicer or more professional. I am truly grateful for their services and give them my highest recommendation.
Apr 4, 2015
Excellent Service Thank you!
Mar 31, 2015
I very much enjoy the relationship with staff and Doctors.
Mar 28, 2015