Reviews

Walked in, no appointment, with a very unusual eye condition. Optix bent over backwards to ensure I was seen immediately. Amazingly polite, cupportive staff and doctor, highly recommend!

Mar 22, 2020

Everyone at the office was incredible, from kim, to the lady that did my exam, to doctor and the lady that helped me with me trying on contacts. Thank you for making me feel welcome! I highly recommend this place!

Mar 16, 2020

This is the first time we met Dr. Michael. We all love him because he’s so friendly, helpful and professional. He understood us well and was so patient with our son to get the test done. He’s a great doctor!

Feb 3, 2020

Dr. Tran is the best hands down. He helped restore my quality of life and worked diligently to help me find a solution for contacts that work. He always has a great attitude and is willing to help. Can’t thank him enough.

Jan 29, 2020

First time going to New Optix. Great staff that made the frame selection process & payment process very easy. The doctors were very prompt, extremely friendly, and paid attention to all details. Definitely would recommend.

Jan 27, 2020

Best staff. Very friendly.

Jan 13, 2020

After having visited several places in the last few years I can say without hesitation that this is my favorite. The staff here is amazing. They are so helpful, kind, and accommodating I can't see me or my family going anywhere else in the foreseeable future. I was especially impressed with Kim she took her time to explain to me the details of my plan, helped me find glasses that I liked and was an absolute joy the entire time. The doctor, Dr. Tran was impressively knowledgeable. The staff was accommodating when I had to change my plans at the last minute in the middle of the holiday season. Overall this is my new favorite place. I'll be recommending New Optix to all my coworkers and friends.

Jan 2, 2020

Excellent service! Kind staff and very thorough exam.

Dec 30, 2019

Your staff is exceptional. Kim was so very patient and helpful. She actually found the frames that I loved. I didn't even notice them and she picked them out for me to try. Perfect! They are everything I was looking for.

Dec 30, 2019

Everyone that works in this office is friendly, knowledgeable and very helpful. The doctor provided great recommendations on how to treat my dry eye symptoms. There is a great selection of cute glasses.

Dec 23, 2019

Everyone is awesome, from the front desk to the doctors. Easy for me to go to other offices but I keep coming back to New Optix

Dec 12, 2019

Very friendly staff! Dr. Tran made me feel very comfortable, explained his findings, and made sure that any questions I asked were answered!

Nov 21, 2019

Dr. Tran and his team are extremely friendly and helpful. The store has a ton of great frames and they take all eye insurance providers (most if not all). Great place that makes you comfortable and leaves you with a smile on your face every time!

Nov 5, 2019

The staff at New Optix Optometry are extremely pleasant and helpful and Dr. Tran was thorough and was sure to ask if I had any questions. My visit was quick and easy.

Oct 30, 2019

Overall the office very professional and decor up to date and modernized. All staff friendly and warm, my son and I felt like he received exceptional patient care. Staff attentive and genuine. I liked that there were plenty of choices for glasses and when my son got fitted for his glasses the staff made him feel like he had a say in choosing what he liked. Keep up the good work!

Oct 10, 2019

Great service from both with Dr. Tran as well as the friendly staff. I've been a patient for years and love this place.

Oct 9, 2019

Lovely and friendly staff.

Oct 9, 2019

This is an amazing location for eye exams. Both the doctor and employees are incredibly nice and professional. The one thing that I was somewhat uneasy with was the questionnaire where it asks for your race. Some people may think that they'll be judged off that prior to even being seen. Just a thought. Other than that everything else was amazing.

Oct 8, 2019

This is our families 3rd year going to New Optix and we continue to be completely satisfied with the level of service and professionalism from the Dr. Tran and his staff. Dr. Tran is very patient with my young boys to indulge all their questions and curiosities and the front desk staff eager to explain compensation and benefits. We visit New Optix for retinal imaging, which some practices don't offer since my wife and I are wearing glasses now and want to be quick to get ahead of any eye abnormalities that may surface; the Dr assistant who handles that is also awesome. Highly recommend.

Sep 13, 2019

Friendly and Knowledgeable

Sep 6, 2019

Friendly staff and very professional

Sep 4, 2019

Everyone working there is friendly and professional It truly makes a enjoyable experience to shop eyeglasses in this store

Aug 29, 2019

Every person at New Optix including front desk, the Doc, and his assistants, were extremely friendly, professional, and all-around provided a fantastic contact lens experience. ...and their saltwater reef aquarium is awesome!

Aug 12, 2019

From the time I made the appointment I was treated professionally and felt welcome the moment I walked in the door. My eye exam was thorough and the doctor took the time to answer the many questions I had. I never felt rushed and ladies that worked in the office were amazing. I have been wearing glasses well over 50 years and purchase glasses often. By far this is a top notch store with skilled and insightful individuals that I can recommend without hesitation. A.J.Peers

Aug 5, 2019

Such a comfortable and warm environment! It was my first time in this office and my first exposure to contact lenses. The staff was all so welcoming and personable. Dr. Tran made the eye exam and contact exam feel very natural, like we were just having a conversation. I didn't feel rushed to go through the exam or pressured to get out of his hair. He made it a point for me to understand that he wanted to be very thorough in providing me with the best options. Everyone paid a lot of attention to me as the client. My appointment was done with ease and organization and I left feeling really good!

Aug 5, 2019

Dr. Tran was extremely pleasant and informative. He was patient and actually listened to my concerns. The entire staff, from setting up my appointments to coming in for these appointments, was amazing. They are all very kind and have excellent customer service skills. Cheyenne was great! I can definitely see why she is the office manager. She most definitely represents the office well. Lynn was amazing! She was patient, helpful, and extremely thorough in discussing the financials of my visit, as well as helping me pick out the perfect glasses. I am thankful I found Dr. Tran and his team!

Jul 29, 2019

Dr. Michael Tran is a wonderful, caring, knowledgeable, professional and so thorough, He spends enough time on his patients without rushing things out for the best result. His staff are very friendly and helpful, they treat patients with respect and kindness, New Optix is a very welcoming and well-designed office with so many nice eyewear brands, I highly recommend this office,

Jul 18, 2019

My appointment went smooth!

Jul 1, 2019

I had a great experience here. Very helpful and answered all my many questions. They made me feel comfortable. Place was very clean/tidy. I got some coffee too!

Jun 15, 2019

Hello, I enjoyed my visit here. I would definitely recommend others. See Yelp Review for more detailed review.

Jun 3, 2019

Friendly and professional service. All staff members made my family feel comfortable and were very good with our children.

May 17, 2019

I love the staff! Front desk is exceptional and Dr. Mini Ta is fantastic. If recommend this optometry to everyone.

May 6, 2019

I loved everything about this place! All the staff members were very nice and the decor is sleek and clean.

Apr 4, 2019

Excellent customer service and attention to detail. The office staff and doctors are very friendly and understanding of your needs. The eye exams from both Dr. Tran and Dr. Ta are thorough and efficient. I've been coming to New Optix for just over 3 years now.

Mar 28, 2019

Always friendly, quick, and able to check for lower prices!

Mar 25, 2019

Great experience here! The staff were all friendly and very helpful. Clair, Lynn and Dr. Tran are so easy to talk to and very informative. I couldn’t have been happier with my decision to come here! I definitely recommend going here.

Mar 15, 2019

The whole staff was so nice and accommodating ! I love Dr. Ta she was so nice and funny . I already recommended this place to 2 people . I will definitely be back :))

Mar 7, 2019

Dr Ta and her staff do an awesome job. It really shows how everyone cares so much about the business and their clients. I wouldn't dream of going anywhere else to get my eyes checked.

Feb 28, 2019

The team at New Optix was very courteous, professional and actually kind of fun. Shy-anne(?) is not a shy girl at all, she was very friendly and must've took great notes during my initial appointment call because the whole team knew to be respectable of my time since I had a bible study to attend. Lynn is a killer optician, she nailed what frame looks best for me on her first try (apparently she has a good track record of doing that for patients - wished I got her IG). And Dr. Mini's consultation was excellent and made me feel very informed and essentially in good hands. The prices were comparable to other optometry offices I've visited but the customer service experience really made this place shine.

Feb 19, 2019

My daughter and I had an awesome experience at New Optix Optometry! They made my daughter feel very comfortable and explained everything in a way that not only I but my daughter(9years old) understood. I highly recommend them!!

Feb 18, 2019

The staff was great! I would just dust your office and clean the mirrors since we are looking in them for our glasses and contacts.

Jan 30, 2019

Everyone at New Optix did a great job of taking care of my family and I. From the phone call to schedule an appointment until receiving our new glasses, we experienced awesome customer service.

Jan 29, 2019

This is my second time visiting this clinic and I'm still very impressed. It's clean and well kept. They have a good selection of frames to choose from and the office staff are great about explaining the costs and options I have for eye wear, given my insurance coverage. The doctor is very friendly and knowledgeable too.

Jan 21, 2019

Dr. Michael Tran has been my optometrist for a few years now and he always makes me feel valued and comfortable. I like that my appointments are entertaining and educational as well as very informative. Dr. Tran has a very cool fish tank too, to help pass the time as well. I would highly recommend him.

Jan 8, 2019

Dr Tran is awesome. He takes the time to explain the exam and make sure you understand your contact/glasses prescription. He’s very personable which is a huge bonus.

Dec 21, 2018

Very efficient service and courtious staff.

Dec 8, 2018

I walked in on a Saturday with no appointment and no idea what frames I wanted. They greeted me at the desk and answered any and all questions I had. They gave me the freedom to walk around and choose frames of my liking. After that they were able to squeeze me in to see one of their in-house optometrists. The entire process was smooth and professional. I will definitely be going back once it’s time for new glasses!

Dec 4, 2018

Everyone there is very friendly and attends to your needs.

Nov 16, 2018

10/10 experience.. from the friendly and patient staff, the comfortable vibes of the office, reasonable prices and professionalism of the doctor -- I would highly recommend to a friend, colleague or family member.

Nov 8, 2018

Great doctor, the staff were really pushy on the glasses and made me feel like I'm in a car dealership rather than a Optometry

Nov 2, 2018

Dr Tran is very accommodating and has the best manner as a clinician. Answers all my concerns appropriately.

Oct 18, 2018

The staff was all very nice and my doctor was well informed and addressed all of concerns!

Sep 24, 2018

So far so good! my boys were there for exams, they need glasses, as I had thought at least one might, Dr. Tran was so nice and explained everything he was about to do, one of my sons has high anxiety, and sensitivity issues, he did great! even had drops in his eyes! I have an appointment next week.

Sep 19, 2018

I made an appointment with Cheyenne via email a month ahead of time and when I got to the office they had no record of my appt. I had to wait much longer to see the doctor and it was just an overall inconvenience that took time out of my already very tight schedule that day. I'm still appreciative of the helpful and informative doctors and other staff members I've encountered in my 2.5 years of being a patient here but this issue really stuck out as something that needs to be addressed and remedied.

Sep 10, 2018

Great service and experience. Extremely knowledgeable. Most importantly priced well.

Aug 20, 2018

Wonderful staff and the Dr. Is awesome. Makes my little one feel comfortable and is patient and overall a great Dr. Been coming for the last few years here and the care and attentiveness is always outstanding!

Aug 13, 2018

Both doctors are great! I saw Dr Ta for the first time this year and she is fantastic. Very engaging and friendly, clearly super smart! I trust them and recommend them anytime someone asks where I go. I also love their fish tanks :)

Aug 9, 2018

Receptionist was great. The doctor was well versed in their study of field and was transparent through out the whole procedure. I did not have any difficulties understanding anything at any point. I will come back for additional services when necessary.

Aug 6, 2018

Fast and easy. Everyone was so nice.

Aug 6, 2018

Excellent service, doctors and staffs. Lots of choices for eyeglasses frames

Jul 27, 2018

Thank you for letting me bring my Emotional Support Animal with me to my appointment. Everyone was so nice and friendly and I really appreciate that. It's a one stop shop where I can get my glasses at the same time as having an eye exam and for people with busy schedules that is so wonderful!

Jul 10, 2018

Already have done so in the past

Jul 9, 2018

No complaints. You must come here for all your EYE needs!

Jul 2, 2018

Super friendly and knowledgeable staff. Dr. Tran remembered us from our previous visit 2yrs ago and made my 12yr old son very comfortable.

Jun 29, 2018

This is best eye doctor I’ve ever been to. Everybody is really nice and the doctors are great! I have a very hard time fitting contacts and they nailed it on the first try. I high recommend coming here.

Jun 26, 2018

EXCELLENT SERVICE GREAT PEOPLE VERY PERSONABLE AND FRIENDLY NOT PUSHY AT ALL.

May 25, 2018

I rarely write reviews, but I will for this place. Dr. Ta and team were so welcoming and professional they deserve 5 stars. The exam takes about an hour and was very informative. Picking out the frames and lenses was easy. They walk you through the entire process at a nice pace.

May 24, 2018

Dr Ta and Dr Tran are everything you’d want in a good Optometrist! They are both super patient , caring and knowledgeable. Their office is also the nicest looking one I’ve yet to visit ( and I’ve been to LOTS!!!), and their support staff is also very kind and caring . Give them a visit - you’ll be happy you did!

May 7, 2018

Excellent service, great selection of frames, and best doctor in town .p

May 7, 2018

Friendly, knowledgeable and helpful staff.

May 4, 2018

Everyone is super helpful, friendly, they truly care about their patients and you can tell! The office is clean and inviting, tons of options for frames, ranging from lower price to high end with so many styles both classic and trendy/edgy. Paula was soooo helpful! After picking through 20 different frames, she showed me her favorite and I ended up picking those! She also broke down all the pricing really quickly and found the best value for bundling contacts and frames.

Apr 25, 2018

Very kind staff and clean, mordern environnment. They have a great selection of glassware to choose from.

Mar 30, 2018

Excellent service from all staff, all very friendly and willing to help and answer questions. Great job!

Mar 29, 2018

I highly recommend this place to any of my friends. Dr. Tran was very easy going and knowledgeable about everything. I just wish they had more options for sunglasses like they did before they changed the store. Other than that two thumbs up!

Mar 14, 2018

I am a frequent client of this office and I am happy with provider and services, however, the latest visit on Wed 02/28/18 made me unhappy. The bill is not clearly to show the accurate breakdown item until I requested so. The service of replacement of Ortho-K lenses of 2 is $500.00 and one is $250.00. We determined to replace one at this moment but the total of charge is $310.00 instead of $250.00 as said earlier. The "contact fitting" charges of $600.00 is not a code listed by provider. I am happy if office could tell client upfront clearly not until get charge.

Mar 4, 2018

Very friendly staff, knowledgeable doctors, comfortable and welcoming environment! I could not recommend New Optix more!!

Mar 2, 2018

Very curious staff and very thorough examination by Dr. Tran.

Jan 26, 2018

Very nice people and they do take care of you.

Jan 24, 2018

Great doctors and customer care.

Jan 3, 2018

The optometrist is very friendly and professional and was good at listening to my questions.

Dec 27, 2017

Dr Tran is intelligent, professional, and amiable

Dec 13, 2017

New Optix is awesome! I’ve been going here for several years and love it. It’s really easy to get an apt, Dr Tran is really knowledgeable and even better...they have Saturday hours!

Dec 11, 2017

I found them comforting,helpful, pleasant, and professional.

Dec 2, 2017

Very professional office. We got started right on time which is important to me.

Nov 13, 2017

Super friendly and knowledgeable service. I don't like going to optometrist but they put me at ease and made everything enjoyable. I was sent home with two sets of contacts to try out which was great. I am very happy, I can perfectly, better than I have in years.

Sep 14, 2017

Dr. Tran was very thorough. He was very knowledgeable and fit me with the best contact lenses and glasses. For you ladies out there, he is one damn sexy eye doc. I'll let him touch my eyes any day

Sep 4, 2017

Dr. Tran was so welcoming and friendly. He really knew what he was talking about and made me feel educated about my options.

Aug 30, 2017

This was our daughter's first eye exam. Dr was great! Kind, good at getting kids to relax. Office is very clean and staff, organized and friendly.

Aug 24, 2017

Had a very very pleasant experience here

Aug 14, 2017

great service no complaints here

Jul 21, 2017

Everyone was extremely friendly and informative. The doctor took the time to answer all of my questions and explain everything in detail to me. The office is very up to date and provided me with tests I've never done at my vision screening (color vision, depth perception, etc)

Jul 14, 2017

The best eye exam I have ever had. Dr. Tran was very informative, answered all my questions, and never rushed me. I always had doctors tell me I have allergies in my eyes, but no one ever explained how to fix the allergies. Dr. Tran explained to me my eye conditions in layman's terms and how to fix my allergies and dryness. He was also the first doctor that did not try and sell me on the most expensive contact brand. This was the most thorough and informative exam ever and I felt safe and never cheated. Highly recommend

Jun 23, 2017

Awesome place, everyone is nice and Dr Tran was really sociable and friendly, really made me feel like I was a part of his family, he even remembered me from last year! Ill definitely be back again!

Jun 6, 2017

All the staff was very polite and helpful and the doctor was very thorough. Five stars and two thumbs up.

Jun 5, 2017

Very Helpful and sweet. Thank you

May 18, 2017

Nice looking place, plenty of space for parking. Staff are friendly and nice, they explain things thoroughly when asked. Doctor Tran is knowledgeable and thorough with the eyes exam. He elaborates on things that I didn't even have to ask... not many doctors/optometrists do this.

May 6, 2017

Excellent service, great selection, and reasonably priced.

Apr 14, 2017

I've been to about 4 optometrists and New Optix is by far the best. They were the only ones who were able to correct my vision adequately and really spent time trying to get my vision corrected. Super friendly staff and easy to make appointments.

Mar 20, 2017

I just find New Optix Optometry recently. My experience was outstanding. Everything went so smooth, even I called them to and able to make an appointment in 48 hours. great place. You should experience it.

Mar 17, 2017

Very innovative clinic/office

Mar 14, 2017

Great team at this office. Everyone is friendly and helpful. Love Dr. Tran. He is kind, patient and informative. He explains everything clearly and concisely. I would absolutely recommend this office to friends and family.

Mar 8, 2017

I called in Friday afternoon and was scheduled the next day. Prompt, friendly, and efficient service from both the front office staff and Dr. Tran. Each step of the exam was explained and any questions I had were answered thoroughly. Lacking much of a nose profile, I was happy to find out that nose pads could be added to global frames, which is something I value since many optical stores do not offer that service. 💯

Mar 6, 2017

I'm going to post on YELP too - your practice is a treasure!

Mar 2, 2017

Very comfortable atmosphere and every one was polite and professional!

Feb 22, 2017

It was such a pleasant experience form the Doctor to all the staff. Everyone was friendly and professional.

Feb 17, 2017

I recently moved to the area and needed to get my annual eye exam. I found out that New Optix Optometry accepted my vision insurance, and did some research online to see their reviews. With such great reviews I figured I would make an appointment. My visit to New Optix exceeded my expectations. The staff is so friendly, and Dr. Tran was so kind and knowledgeable. I would recommend New Optix to anyone in the San Diego area looking for a great and honest staff. Thanks New Optix!!

Feb 17, 2017

The service was phenomenal. My son and I came in and met with Dr. Nguyen for our annual exam. We have used Dr. Tran in the past and have always loved the way he interacted with us and was skeptical to see a different doctor. We are glad that we kept the appointment. Dr. Nguyen was just as friendly and knowledgeable and was able to get us in and out feeling confident with our vision. We will recommend New Optix to all of our friends.

Feb 16, 2017

The service was phenomenal. My son and I came in and met with Dr. Nguyen for our annual exam. We have used Dr. Tran in the past and have always loved the way he interacted with us and was skeptical to see a different doctor. We are glad that we kept the appointment. Dr. Nguyen was just as friendly and knowledgeable and was able to get us in and out feeling confident with our vision. We will recommend New Optix to all of our friends.

Feb 16, 2017

Great service from the doctor! Nice and clean office. The doctor went above and beyond to make me feel comfortable made my experience exceptional!

Feb 7, 2017

Dr.Tran is awesome! He is very knowledgeable and truly cares for your well being. It was my first time seeing him and I left feeling like I've known him for years. Great doc, great office staff.

Feb 6, 2017

Everything was amazing and everyone was very friendly

Feb 3, 2017

Comfortable atmosphere with great staff. Felt welcomed as soon as I walked in. Very satisfied with the care I received throughout the whole process.

Feb 2, 2017

It has been a long time since I've seen an optometrist and I'm glad I chose Dr. Ta. She was very efficient and informative.

Jan 27, 2017

Always treated well and Dr Tran is very accommodating and knowledgeable

Jan 12, 2017

Great attention to detail and friendly staff! Will recommend and continue to do business with them!

Jan 12, 2017

Overall my experience with New Optix Optometry has been mixed. I like Dr. Tran. I think he is a really good provider. He is friendly, a good listener, and I like how he takes the time to explain what is happening to my eyes after each exam. The reason my experience is mixed is because after the exam and I got my new prescription, 3 errors had occurred when I tried to purchase my new contacts. 1) I was given the wrong prescription contacts. Instead of my new prescription, I was handed contacts with my old prescription. 2) I was charged for the wrong product. I was charged for acuvue oasys instead of 1 day acuvue moist, which I thought was weird considering she had originally pulled the right product. It was just the prescription was wrong. 3) I was given the wrong prescription again! Once the product issue was resolved, I thought everything was going to be fine. Nope! When I checked the boxes I realize she had handed me my old prescription again! Don't get me wrong. I think the assistant was really nice but I feel care and attention to detail is a most especially in the medical field.

Jan 4, 2017

I enjoyed my experience from beginning to end. Thank you

Jan 2, 2017

I've been to many optometry places, and feel like this location has been the best. Customer service was amazing and Dr. Mike provided options that best fit my needs. Thanks!

Dec 19, 2016

Great staff, very friendly

Dec 7, 2016

Dr. Tan was very professional. The most important thing that will definitely keep me coming here was that Dr. Tan was patient, and supportive. He also listen, I mean actually listen to your concerns and needs. His skills to listen was remarkable, b/c you would rarely be in the presence of any doctor that would actually listen to you. I gave up on most "professionals" due to their superior attitude and stubbornness to listen. Thank you again Dr. Tan!

Dec 5, 2016

Dr. Tran and staff provided exceptional service. I appreciate the thorough exam and friendly service.

Nov 21, 2016

Always have I had trouble and angst with my past eye doctors. I never knew how to describe my problem with seeing or how to properly answer questions when taking vision tests. The entire crew at New Optix changed that for me. Not only were they happy and welcoming but extremely knowledgeable. They provided a wide range of tests and services my eyes have never even had the attention from before. When I described my challenges, Dr. Tran not only listened, but offered solutions. He was confident in his answers and provided superb service. The entire front desk crew not only were beyond helpful when picking out frames but made it a fun endeavor!! I cannot wait to get my frames & I am so thrilled I came across the entire team here. :)

Nov 20, 2016

Fantastic, wonderful, compassionate attentive staff. I highly recommend going thisoptometry location.

Oct 23, 2016

Fantastic, friendly and Compassionate Staff. Wonderful Service. Compassionate Doctor.

Oct 23, 2016

Very freindly, willing to help attitude from the entire staff.

Oct 12, 2016

Super fast, friendly staff. Not high pressured either. They recommend items but don't push you.

Oct 10, 2016

The staff at New Optix are well trained and friendly. Options were given for frames and lenses, and I had a painless experience shopping there. Service is great and fast. I got my glasses one week ahead of schedule. Definitely worth recommending to family and friends.

Oct 3, 2016