Reviews

Always comfortable and smoothly operated visits

Nov 20, 2018

The care is great, but on my last three appointments I had very long waits.

May 22, 2018

The team at Mountain View is top notch. As an overseer of the importance of client satisfaction in my own industry. When a business goes above and beyond it get my attention. The Mountain View team handle themselves in a very professional way, while still making you feel right at home. Erica is a kind professional that make you very welcome and calm. I also appreciate the perfection stand that Dr. Beery takes with her patients, as she oversees the service given by her staff. Much thanks, Jeff Fitzwater Director of Operations

May 9, 2018

I went in, completely anxious over the whole experience and although the nerves still remained, all the staff were wonderful. Dr. Biery was so very nice and tried her hardest to put me at ease. Maybe I will get over my fear of dentists!

Apr 30, 2018

Disappointed and did not know the root of my tooth problem.

Apr 18, 2018

The dr and other staff very good. Even knowing i was a big baby.

Apr 3, 2018

Excellent care. My appointment was handled efficiently and the care was excellent.

Mar 30, 2018

Ok so I waited in the waiting room for an hour and 45 min then when I finally went back I was told I just had to wait my turn. Then evidently you all started doing something new by cleaning around my gums which hurt like hell. One thing I can guarantee is that next time that won’t be happening.

Mar 20, 2018

you all are miracle workers with my adult son, who would be impossible to work with anywhere else, other offices would not even try, & he would be without desperately needed dental care

Mar 15, 2018

My Hygienist, Tammy, was thoughtful and precise at her job duties. I highly recommend her to my family and friends.

Feb 6, 2018

Thanks so much for the care you give my three grandsons. I read a lot of the reviews on facebook etc and I see people bashing for the time they are spending at the dentist office. I dont agree with them and I will tell u why. I see the care you guys give to pediatric patients and Im glad that sometimes when I am waiting in the wings and you carry those little angels in I know in a little while that will be my baby. Who would want u to rush on someone elses child just to get to yours? I say when you come to the dentist u should not ever be in a hurry especially when it concerns children. We love you guys and couldnt ask for better care. Thanks John and Angie Abshire

Feb 1, 2018

It was my first visit and I had a great experience

Jan 24, 2018

I was somewhat disappointed that after receiving 4 or 5 reminders via email or text that my appointment was for 1:00pm but after arriving 5 minutes before 1pm I sat in the waiting room for 25 minutes until I was seen. Then while the hygienist did a thorough exam and cleaning we were forced to stop at least 4 times when the equipment providing the suction failed. I had another appointment schedule at 2:30pm and felt that leaving an hour and a half for a cleaning was adequate. Also a comment was made, "That he scheduled two appointments this afternoon as if the delays were my fault. All in all it made for a stressful visit and a rushed afternoon.

Jan 10, 2018

Everyone was so nice and very helpful. They answered all of my questions and my concerns and took everything into consideration. My issue was at the end when I needed to supply all of the money up front; especially when I hadn’t even had the surgery yet. I’ve never had to do that. I had my copay ready but it was never asked for. The copay is all I am supposed to have at the ready come appointment time. I’ve always had my bills sent through insurance first and then insurance lets me know how much I am responsible for. Then i can take the time to figure out how to go about paying it. Who has $1100 lying around? My wisdom teeth are bugging me and they are invasive in my mouth. I was hoping to get them taken care of finally. I was told when I made the initial appointment that the surgery would be that day. But when I got there I was told it was a just a pre-op appointment. I took off of work and used my last two vacation days just to take care of this. I was fine waiting until the next day for the surgery and was pleased at how accommodating the staff was. I do understand the money thing, but I feel it was a little backwards. Not everyone has that kind of money lying around and because I was homeless for two years of the past three, my credit isn’t the best for the nifty little card.

Dec 14, 2017

I was completely taken with the speedy, friendly and professional team at Mountain View Dental Team. There was no wait time and the care and attention was exceptional. Thank you all for making my consultation a pleasant experience and I look forward to my future appointments there.

Nov 22, 2017

The staff was excellent and made you feel very welcomed. Had surgery with Dr. Paulette yesterday and he along with Tony were very caring to someone who hates needles. The surgery could not had gone better. I have a little discomfort today but no real pain. I highly recommend this office for your dental needs.

Nov 22, 2017

Excellent atmosphere and service. Never have I experienced such a pleasant visit to a dental office. Bravo. Well done and my thanks.

Nov 21, 2017

Excellent staff. Kind people.

Nov 19, 2017

The most caring and professional team I have ever seen.

Nov 16, 2017

Chabelly & Tammy were very informative and helpful.

Oct 17, 2017

I was discouraged when it took 6 months to have my bridge & lower partial plate made when I was initially told would take four to six weeks. Once Dr. Soni took over my care was excellent.

Oct 5, 2017

I had my youngest there for the first time the other day. He did amazing and the staff was very understanding and kind. My oldest had his cleaning done as well and he even asked me to leave the room during his appointment due to being so comfortable there. Love this place!

Sep 14, 2017

Excellent, this team is truly professional & knows how to work with a developmentally delayed adult with severe disabilities. You know you have an advocate at Mountain View Dental & your child or adult has better health.

Sep 6, 2017

Tammy was absolutely amazing.. highly recommended!

Aug 31, 2017

I had a great experience at mountain view dental. I was greeted very friendly even though I was a little late to the appointment. They were kind and courteous. The lobby is comfortable and felt welcoming. Martin was great and gentle when getting x-rays. He let me know what he was doing the whole time. Dr. Biery was funny and made me feel at ease. I did not feel judged for my current dental situation. The financial department was up front about what they were doing to ensure that I did not get a bigger bill than I was expecting. The whole process was very easy and low stress. That means a lot for someone who has anxiety about seeing a dentist.

Aug 29, 2017

The dental hygienist gave my teeth an excellent cleaning.

Aug 16, 2017

Very friendly and well organized dental office. Would recommend highly

Aug 2, 2017

This appointment was a long time coming. It's not that I have had any terrible dental experiences, I simply do not like going to the dentist. My stress level increases just thinking about it! My experience at Mountain View Dental was completely stress free. Everyone was kind and considerate of my feelings. Everything was explained to me so that I could make the best decisions for my oral health. There was not one instance where I felt uncomfortable during the entire visit. Thank you so much!

Jul 12, 2017

Good job! Thanks for your patience with my son as he got his X-rays

Jun 16, 2017

Good job-courteous hygentist

Jun 16, 2017

Everyone was extremely helpful.

Jun 6, 2017

All of the team members were upbeat and friendly handling my son with ease. We were grateful for a dentist that can tolerate special needs. While my son did great this time around next time might not be so easy but they were well prepared, easy going with him, and helped him to understand what was going on.

May 24, 2017

We had a long wait in the beginning, butbthe overall experience was wonderful. There was ZERO pain or discomfort, and the staff made sure my son, Bishop, was relaxed and at ease.

May 5, 2017

I have had a lot of dental work done over the years and I have to say that the service that I received from this company has been nothing but TOP NOTCH!!!! Dr. Biery was nothing but Exceptional!!!!!!! She provided services and even gave me a product and didn't even charge me!!!!!!! Believe me I have spent thousands over the years it is nice to see a Dr. as humble and caring as Dr. Biery!!!! Definitely would recommend this office!!!!

Apr 27, 2017

Very courteous to my daughters needs. Will definitely be recommending to all.

Apr 19, 2017

My son has been coming there for 4 years you are wonderful and we love. It there

Apr 14, 2017

Staff are very nice and answers questions accurately. This has been the only place I've taken my daughter and will continue. The dog is absolutely adorable also !

Apr 12, 2017

Great service! Very efficient but friendly and thorough

Feb 22, 2017

I like your people and I can relax because they always take good care of me. You have taken all the pain from my mouth and it makes me so happy. You let my parents stay with me since I can't speak and that makes me feel good too.

Feb 20, 2017

We love Mountain View Dental!!!

Feb 15, 2017

Staff was very friendly and positive. I had a filling done on one of my upper front teeth and the bite was off. I came back and the fixed it, but its still of a little. They were happy to fix it.

Feb 15, 2017

Your team is always professional

Feb 8, 2017

1 start - because your survey will not let me change it from 5 stars.

Feb 8, 2017

They took me in last minute on the same day as a new patient to fix and finish the work from another dentist. Dr. Biery was great. She was patient and understanding of my pain and did everything along with the dental assistant to keep me comfortable and calm. The end result was that they finished the job and I was able to go home with the problem finally fixed.

Jan 13, 2017

Normally I have tremendous experiences with Mountain View. The dental hygienists are normally very professional and they do an awesome job. This time around I felt very hurried and the dental hygienist that treated me was one I had never had before. During the cleaning, I felt as if I was being waterboarded. It was very unpleasant and I was spitting up water during the entire cleaning. While I would recommend Mountain View, I would not recommend this dental hygienist.

Dec 28, 2016

As usual it is a friendly office and a professional office. You get e in and out quite efficiently and make me feel at home as well. I like coming to the dentist office.

Dec 19, 2016

First time I was there and I was so impressed with everything huge change from where I was going

Nov 23, 2016

Anytime I have ever been there staff has been very nice and have accommodated myself and other patients in a positive and timely manner. I have had my grandkids there and all my kids there over the years and the kids have never been upset or scared of anything...teeth pulling has never been so easy.

Nov 5, 2016

Mountain View Dental is always pleasant, prompt and professional!

Oct 31, 2016

Fast and friendly service as always

Oct 21, 2016

We absolutely love everything about Mountain View Dental Team!!!! They actually care about everyone and are great with children!!!!

Oct 18, 2016

Taliyahs initial appt was fine. 2nd appt that was scheduled for cleaning this past Monday was a complete waste of time. And honestly our family has NEVER experienced such poor customer service from this office. We were completely disappointed. Our 3 children,who had back to back appts were never seen or informed that there would be such a delay, even after waiting over 2 hours! Our children missed a good bit of time from school due to this, not to mention the time missed from work to bring children..wait and to not even been seen.... again we were completely disappointed.

Oct 11, 2016

Everyone was nice and friendly, made you fill comfrotable and treated you like a person instead of just another patient

Mar 25, 2016

Everyone is always so helpful and nice !

Mar 24, 2016

Everyone was very friendly and the atmosphere was family friendly, positive, and warm. The only drawback was a long wait to be seen. Hopefully that is an exception rather than a rule!

Mar 16, 2016

You guys are the best. Your team is very efficient and works well together.

Mar 3, 2016

You extracted 2 of my big lower bottom left teeth a while back. That went well. :) You put me to sleep for it. Painless. :) You do good work. :)

Feb 26, 2016

All guys are great thanks for everything

Feb 20, 2016

Very good experience.i havent had any dental care in 3 years and i was scared and in severe pain but felt at ease with the Mountain Veiw team. I am coming back the 22nd for my surgery consult.

Feb 12, 2016

Great place to go and I have referred others to this practice

Feb 11, 2016

My issue was taken care of in a timely and efficient manner, with the utmost care and concern. I was in and out in less than 30 minutes! Thank you!

Feb 5, 2016

Would recommend to anyone that is nervous about going to the dentist.

Jan 5, 2016

Friendly service and procedures were explained thoroughly and professionally. Very patient hygienist who worked well with my kids.

Dec 2, 2015

Friendly service and procedures were explained thoroughly and professionally.

Dec 2, 2015

Excellent service was so glad that I changed dental clinics this I'd by far the best in the area

Nov 10, 2015

Mountain View Dental offers a wonderful overall experience that makes going to the dentist something to look forward to!

Nov 6, 2015

Mountain View Dental offers a wonderful experience that makes going to the dentist something to look forward to!

Nov 6, 2015

All Around A Wonderful Experience And Everyone Was Amazingly Nice

Nov 4, 2015

I came there expecting to have a really good experience. I have gone to another dental office in the past and wanted to find a place where I didn't feel intimated. I had an even worse experience at your practice. I had X-rays done and then left alone for over 30 minutes. I was told a dentist would be in but instead told that I had to set up a treatment plan without one person even looking at my teeth. I have had deep scaling done already and have loss of gum from extreme dry mouth but no one even came in to talk to me to find this information out. I saw no one but the person doing the X-rays. I work for UVA in the medical lab and I can tell you that I am fully aware that this is horrible customer service. I will not be back and better not be billed for any services other than the X-rays. I have called the insurance company to make them aware and have scheduled an appointment with the UVA dental clinic to get my X-rays.

Oct 16, 2015

I came there expecting to have a really good experience. I have gone to another dental office in the past and wanted to find a place where I didn't feel intimated. I had an even worse experience at your practice. I had X-rays done and then left alone for over 30 minutes. I was told a dentist would be in but instead told that I had to set up a treatment plan without one person even looking at my teeth. I have had deep scaling done already and have loss of gum from extreme dry mouth but no one even came in to talk to me to find this information out. I saw no one but the person doing the X-rays. I work for UVA in the medical lab and I can tell you that I am fully aware that this is horrible customer service. I will not be back and better not be billed for any services other than the X-rays. I have called the insurance company to make them aware and have scheduled an appointment with the UVA dental clinic to get my X-rays.

Oct 16, 2015

My children use to hate going to the dentist. But since we found you guys I've had no problem with them wanting to go. Thanks for all y'all do!!!

Oct 15, 2015

My last appointment was fantastic. Everyone was very cordial and friendly. I had very little wait time before going back, and the appointment went very quickly.

Oct 13, 2015

I was very pleased with how prompt they were to get my son in for an emergency appointment, and emergency surgery on his extensive problems. The staff treated us like family.

Sep 22, 2015

I am a vision-impaired person, however, I was told the office was very beautiful and the employees were very polite to me.

Sep 19, 2015

Never had a bad experience here ever, everyone has always been great. I've always had great experiences with this dental office. We've had bad experiences at other dental places, we were scared to come here but glad we did anyways. We've stayed for years and anyone there sent us to in the past has also been great. You can't go wrong here in my opinion.

Sep 10, 2015

Read comment in number 7. It says it all.

Sep 3, 2015

Very professional and courteous service, thank you!

Aug 31, 2015

This was a great dental experience. Everyone at mountain View Dental was great to talk to and were very friendly.

Aug 28, 2015

Great service friendly people defenely recommended

Aug 26, 2015

It's nices up there we like it.

Aug 17, 2015

I LOVED that they give you a nice little gift for a first time patient. That was so thoughtful.

Aug 6, 2015

I waited for 35 minutes after my appointment time, and still wasn't seen. Very unhappy!

Jul 31, 2015

The staff is always friendly and engaging. The waiting area is comfortable and clean. We went in for an oral surgery and the Dentist & assistants quickly put my mind at ease by explaining the procedure. Would recommend Mountain View Dental to all of my friends and family.

Jul 18, 2015

The staff is wonderful! Dr. Soni is an amazing dentist! I was able to get my crown done the same day!!! I am very busy so this was wonderful! I highly recommend this office. Thank you for everything!

Jul 17, 2015

Jordan Mathias is a real asset to your clinic

Jul 2, 2015

We have always had a pleasant experience in the office with the entire staff and every doctor. Staff works together beautifully to keep the appointments running smoothly and efficiently! We love this office, the entire staff and the docotrs. Everyone is very gentle with the children and that is very important!

Jun 25, 2015

Everyone was polite and friendly to me. I appreciated the advice given to me regarding my teeth.

Jun 20, 2015

Each time that I have visited Mountain View Dental team, I truly feel like I am their number one priority. Going to the dentist can be intimidating for most but the team. However, the team at Mountain View have a wonderful way of making you feel comfortable and fully informed about your dental health. I highly recommend Mountain View Dental Team.

Jun 19, 2015

All went well. I was seen within a 15 minute time of my appointment. All I spoke to were very pleasant. The Dr.B and her wonderful nurse made me feel very comfortable about my upcoming procedure and showed me all of my options...most important to me, they understood the anxiety I have. I recommend these professionals at this office to anyone.

Jun 14, 2015

Great dental team, always look forward to going to dentist now, oh, did I just say that, YES I did, thanks guys, you are all great!

Jun 12, 2015

Everyone there treats you like you are have been a patient there for a while, even if you are new. Very polite and very skilled in what they do.

Jun 12, 2015

Your office is very helpful with my problems, with my dentures and trying everyway possible to make me happy with this experience that I never had to deal with before. I appreciate everything that you have tried to do for me, it's just been hard for me, and I appreciate your effort.

Jun 12, 2015

Had to be put to sleep to get my teeth work done and everything went well great place great staff great experience

Jun 11, 2015

Crystal was amazing, this was my daughters first dentist appointment, she walked out of there feeling so proud of herself, and excited to come back in 6 months. Thank you

Jun 11, 2015

Mountain View Dental is an all around great place!!! They're good with kids and adults in general but also my autistic son is no longer scared of a dentist because of the team there!!!

Jun 11, 2015