Reviews

Dr. Percival took the time to solve an issue with my eyesight and with this new prescription my vision is better than ever. His staff provide the same attention to detail and never rush to ensure the prescription will work in my glasses.

Jan 19, 2023

Very informative, took lots of time to make sure I understood my options.

Jan 19, 2023

first visit was great and and am glad I come in

Jan 13, 2023

Excellent and friendly in all respects. A great start to the day.

Dec 21, 2022

great visit. New prescription needed. Eye test was thourough and professional. Overall a wonderful apointment.

Dec 21, 2022

Friendly, efficient, on time

Dec 16, 2022

Friendly and always enjoyable.

Dec 15, 2022

Very friendly, professional service! So efficient & was able to book an appointment quickly online.

Nov 30, 2022

Fixed my damaged frame and treated me professionally!

Nov 30, 2022

Great service. Friendly staff. Informative exam.

Nov 23, 2022

Great place. Dr. Percival was very friendly and nice. The eye exam I got was very thorough.

Nov 23, 2022

Very nice staff, good service. Very knowledgeable.

Nov 20, 2022

Very professional service. Sound advice from Dr. Percival. Very friendly place! Thank you

Nov 18, 2022

Loved the services. Excellent clinic. Friendly and caring people.

Nov 18, 2022

Morgan was very helpful Dr. Perceval explained status of our eye exams which was very appreciated

Nov 17, 2022

Medical issue and was taken in immediately. Numerous follow ups ensued making sure I was making progress.....awesome all around. Thanks guys

Nov 16, 2022

Everyone I met in the office was very personable and professional Cheers

Nov 4, 2022

I would recommend your service if the person lived in Kelowna but not if the person lived in west kelowna.

Oct 19, 2022

Very professional! Personable staff and great service. Highly recommend!

Sep 22, 2022

I have every confidence in Dr Percival and the staff at Mission Creek Optometry. They are knowledgeable, professional, thorough and friendly.

Sep 17, 2022

My wife and I are two of the very lucky people who are seeing Dr Percival at regular intervals. On two occasions, Scott has diagnosed serious problems that necessitated the immediate intervention of a specialist. Fortunately, the treatments were successful. Without Scott's quick actions, it is unlikely that my vision would be as good as it is today. Thanks a million Dr Percival and please continue to provide the best professional service available.

Sep 16, 2022

WE have always had pleasant interactions with all staff and excellent customer service. We appreciate that Dr Perceval takes his time to go over all results and answer any questions. We never feel rushed through our appointments!! Cheers.

Sep 9, 2022

Friendly Staff. Competent service.

Sep 2, 2022

Friendly People. Competent

Sep 2, 2022

Great service, and friendly staff. I have been going to Mission Creek Optometry for many years. I enjoy the professional attention to detail and the efficient in and out service.

Aug 26, 2022

Very friendly and knowledgeable team

Aug 26, 2022

Great service from very personable staff. I've been coming here for years and will continue to do so.

Aug 19, 2022

I was completely satisfied with friendly and profession care and advice from Dr. Percival .

May 11, 2022

Staff are very attentive and dr. is very knowledgable. If there was anything I would change it would be the way they send out reminders. I think more than twice gets annoying.

Apr 26, 2022

Great customer service Friendly staff

Apr 14, 2022

Excellent as always. Friendly, efficient, thorough exam

Mar 31, 2022

Dr. Scott Percival is very personable, helpful, and knowledgeable. Scotts's staff were extremely good in recognizing that I was in distress when I arrived at his office. They were able to schedule an immediate appointment for me. Scott was very helpful in determining that I wasn't at imminent risk and was able to reassure me and he arranged for a follow-up appointment. thankyou Dr Scott Percival.

Mar 20, 2022

Dr. Percival is personable, knowledgeable and very kind. It was my first time seeing him and it was a great experience, I will definitely be going back next time I need an eye exam!

Mar 4, 2022

Enjoyed my visit with all of you!

Mar 3, 2022

Very good check up .Nothing left to guess work

Feb 28, 2022

Knowledgeable, thorough staff and on time. Definitely would recommend.

Feb 25, 2022

Always a pleasure to see Dr Percival and his staff. Expertise and friendliness makes this an excellent Optical experience

Feb 25, 2022

I always feel welcomed and treated with kindness by the receptionist and eye examiners.

Feb 9, 2022

Staff is very friendly and efficient

Feb 2, 2022

Very friendly and professional reception team. Excellent eye exam including photos, and glaucoma testing, all questions and concerns answered thoroughly and with great care and attention.

Jan 24, 2022

I had what I deemed was a potentially serious eye situation. I called there right away and, even without an appointment, I was in and out within 2 hours of my original phone call.

Jan 22, 2022

The staff are great. Scott and Veronica are lovely and I look forward to seeing them for our check ups etc.

Jan 8, 2022

Mission Creek Optometry and especially Scott Percival provide excellent and reliable eye examinations. They have the most advanced examination devices. I'm a customer for many years and can recommend Mission Creek Optometry not only for their accurate examinations but also for their inventory of designer frames and superior lenses. Wim

Jan 6, 2022

Always a positive experience with helpful knowledgeable and efficient staff and great professional care from Dr. Perceival. My glass prescription needs are very quirky but they solved it easily and they really know the industry!

Jan 1, 2022

Great and friendly service.

Dec 22, 2021

A few years ago, Dr Percival diagnosed a serious problem in my right eye and quickly referred me to a top specialist who saved my eye. I will always be grateful to Scott for that intervention and for all the other careful and professionally conducted examinations and proposed solutions. My wife and the other members of my family are also patients of Dr Percival and for a good reason.... we always get first class service. One additional note: Excellent atmosphere/beautiful decorations in the clinic and most welcoming staff.

Dec 16, 2021

Dr. Scott Percival was very informative, professional and helpful.

Dec 11, 2021

Always my place of choice for eye care!

Nov 29, 2021

Dr. Scott is thorough and has provided exams and advice to me for many years. I highly recommend Mission Creek Optometry.

Nov 27, 2021

I don’t normally leave reviews but felt it was certainly deserved in this case. The doctor was amazing as was the staff. One of the best experiences I’ve had.

Nov 26, 2021

I highly recommend Dr. Percival, he has been my Optometrist in Kelowna for over 10 years and he is the best! All the staff at Mission Creek Optometry is great, very personable, they have top of the line equipment to do all the necessary tests and they also have a great selection of glasses.

Oct 29, 2021

A very nice office, super nice staff. Very knowledgeable Optometrist. Who takes the time to explain everything.

Oct 25, 2021

Amazing staff, Dr Percival spends time with you and answers all of my questions. Thanks Greg Magee

Oct 22, 2021

Appointments are always a pleasure at Mission Creek Optometry. The staff are lovely and Dr Percival takes the time to answer my questions.

Oct 7, 2021

Dr Percival is excellent! I genuinely enjoyed my visit. Would recommend any friend or family member go to see him for their eye care needs.

Sep 29, 2021

The staff are very friendly and helpful. They have gone the extra mile to make sure my glasses are right.

Sep 27, 2021

everyone is friendly, efficient and professional

Sep 20, 2021

Very timely, friendly, helpful, thorough appointment.

Sep 20, 2021

Have been a patient Mission Creek Optometry ever since moving to Kelowna 16 years ago. Dr. Percival and staff are all really awesome in helping to take care of your eyes.

Sep 12, 2021

The staff and Dr. at Mission Creek are always helpful, professional and offer excellent advice.

Sep 2, 2021

Great service and cost conscious as well!! Very please with the personal attention I received!

Aug 23, 2021

Very personable. , detailed, highly recommend Scott. His staff are also excellent

Aug 5, 2021

Everyone is very friendly and accomodating - excellent service.

Jul 31, 2021

DR.Scott and his staff are very friendly and thorough.

Jul 22, 2021

Always treat their clients in a professional manner. Great place to go!

Jul 21, 2021

I wasn’t upset at the time that a rookie did my exam until the prescription he gave me was incorrect. A return visit was required to correct this and a new pair of glasses at the expense of the proprietor was required.

Jul 15, 2021

Great caring staff. Takes time to explain all test results. Concentrates on getting the best script.

Jun 30, 2021

Very professional. Very clean and well organized. Great place to have your eyes exam or order your new glasses. Cheers Greg

Jun 24, 2021

Clean & bright office. Welcoming staff. Courteous & knowledgeable doctor

Jun 23, 2021

Excellent personalized and professional. Will continue to use their services. They definitely stand out!

May 11, 2021

Great service, extraordinary staff. Very professional.

May 10, 2021

Close to perfect as you can get. Friendly , fast servoce

May 7, 2021

Excellent service from Dr. Scott Percival. Excellent help in choosing glasses from the assistants there. I was happy with the service and the goodwill.

Apr 21, 2021

Very friendly place, it will cheer you up. dr. Percival is very proffesional and also quite entertaining! 😃

Apr 10, 2021

I’m always greeted with a smile and they ALWAYS call me by my name 😀

Apr 9, 2021

I was having some visual disturbances and phoned to see if I could be checked out by the optometrist and arrangements were made for me to be seen that day… The staff is very friendly and accommodating… I felt reassured after I left

Apr 8, 2021

Just completed my annual eye exam with Dr Scott and his great team at Mission Creek Optometry and experienced another satisfying professional and personable appointment.

Apr 7, 2021

Always comfortable going to this office. The staff is very friendly and knowledgeable. Recomend it highly.

Apr 3, 2021

The office staff is always friendly and helpful with tests, setting up appointments etc. Dr. Percival takes his time to make sure each visit is complete and I understand what is going on with my eyesight. Appreciate the way my appointments are conducted.

Mar 18, 2021

Best as stated by my wife, "I wish we could get a medical doctor who cares that much and is that good" as said on the way home after appointment!

Mar 10, 2021

The staff is very friendly and helpful.

Mar 4, 2021

This optometry office provides excellent care. Friendly knowledgeable staff and an optometrist who takes the time to carefully answer questions and explain diagnoses in detail.

Mar 3, 2021

The optometrist was very nice. I like coming here as the staff are friendly and we enjoy talking to Scott. His partner served us and he was also very good.

Mar 1, 2021

Great service for many years has kept me coming back. The personal treatment by experienced staff, Practicum Students and by Dr. Scott always gives me confidence that the care is complete and fully explained. Doug

Feb 13, 2021

friendly & competent staff & doctor!

Feb 10, 2021

Very relaxed and comfortable office

Feb 10, 2021

Dr. Scott Percival was a pleasure. He was empathetic towards my concerns, took the time to go through everything in detail with me, and was able to clearly explain what was happening to me in a way I could understand as well as fully letting me explain what my concerns were. He seemed to really care and for me that is huge.

Feb 5, 2021

Very friendly and efficient team. Excellent care and attention to the specific needs of my eyes.

Jan 29, 2021

Dr. Percival and his staff are always professional, courteous and helpful. It is a pleasure to go there.

Jan 28, 2021

All of you are so accommodating and patient with me. Sorry for. Being such a pain! 🤨 Thank you! See you soon. 🤗

Jan 13, 2021

Great professional service

Jan 8, 2021

The best place! Very welcoming and comfortable.

Jan 6, 2021

I have been a client of this office for a number of years.I appreciate the professionalism practiced by Dr. Percival and his office staff. I have great confidence that they are working on my behalf to provide me with the optimal product for my needs.

Dec 2, 2020

Very professional with a personal touch

Dec 2, 2020

I been visiting mission Greek optometry for last 12 year to see dr Scott every year I feel very complete comfortable he takes his time to check my eyes we talk even our personal life he is my body we build good friends ship last visit he recommended a eye drup it’s Helb me lots and he have friendly staff luck and good life 5 big stars

Nov 23, 2020

Your office is always so accommodating, which I appreciate. 🤗 Thanks for the friendly & welcoming gestures from all of you! 😊 Looking forward to my new glasses. Stay well during this difficult time! 🙏 Donna

Nov 15, 2020

I am always treated to a first-class appointment by both the gals present and Dr Scott.

Sep 26, 2020

Easy to talk to all the staff. Answers all my questions. Thanks

Sep 2, 2020

Professional, courteous and very pleasant. Question #9, haven't had an urgent situation; however, based on other factors would say "excellent".

Aug 27, 2020

Professional care and service. Thorough exam including imaging. All questions and concerns answered and explained.

Jul 16, 2020

Pleasant experience! XXXXXXXXX

Jul 10, 2020

Excellent experience Dr Scott has looked after me for a very long time

May 23, 2020

All staff very helpful. Dr. Percival very down to earth and explains vision care options. Myself and my bride have been patients for about ten years and would not go anywhere else.

Nov 27, 2019

Very prompt service and friendly and helpful staff

Feb 13, 2019

Excellent friendly competent service

Feb 6, 2019

Competent Doctor. Attentive Staff. What more do you want?

Dec 19, 2018

Very friendly and expert staff.

Oct 8, 2018

Always a pleasure visiting. Many thanks.

Aug 16, 2018

reminders / staff are al excellent and helpfu

Aug 13, 2018

I was able to make an appointment and see the Optometrist the same week and the service was exceptional. Scott was great and took time to explain my eye health in detail. There was a great selection of glasses and sunglasses to choose from at this location. The receptionists were excellent in helping me choose glasses and I would recommend this as a great and practical place for glasses and accessories.

Aug 8, 2018

Very friendly staff, was so happy I could get in so quickly. My family and I will definitely be coming back for routine check ups. Thank you Mission Creek Optometry!

Jul 26, 2018

Happy with all aspects of my appointment.

Jul 20, 2018

Very satisfied with the service I have been getting for the last few years

Apr 23, 2018

Your always so kind and helpful when I come in.

Apr 3, 2018

Excellent people and service - I wouldn't go anywhere else!

Mar 21, 2018

Great friendly service. Shows us everything about our eyes, the eye sight decline over the years and the possibilities about what to do about it.

Mar 1, 2018

Thanks so much to Dr. Percival he's awesome!!

Feb 24, 2018

The office environment was clean the staff were friendly and the service was quick. My issue with my experience has to do with the billing mainly. I asked my optometrist Eileen about a trial pair of contact lenses as my friend who referred me told me they would give one month of contacts to try. Aileen agreed and went on to explain the process that I would be going through I later found out that the process she was referring to was a $50 lens fitting service. Add not no point did Aileen mention the $50 charge she simply listed the things that she would do including showing me how to put them in explaining the the solution and providing a pair of lenses. I had worn lenses many years ago so the process of putting them in only took a couple of minutes. Eileen then showed me some cleaning products however I felt that the length of time spent on how to clean was very little and honestly quite unin formative. Furthermore when paying my bill I was not provided an itemized receipt which included the $50 lens fitting fee apparently only the receipt that is sent to my benefits provider Manulife has the full amount of charges. In other words I was charged $80 for something that I thought I would only be charged $30. After one day of wearing them I went to put them in my eyes the next day and there was a hair attached to one of the lenses which I tried to take off. In the process of doing so my lens ripped having not worn prescription lenses before I was unaware as to how fragile or the best practices for cleaning both pieces of information I assume would be included in a $50 lens fitting service. So now I am without any and lead and overcharged. I understand that Eileen is probably not and experienced optometrist however I find not being told the $50 charge before agreeing to the service is somewhat underhanded. At this point unless something is done to rectify my experience I will not be recommending this office to anyone.

Feb 5, 2018

My daughters and I always like to come into your establishment. :) Nikki has been very helpful in so many ways and is much appreciated. Of course I always like to catch up with Scott about the kids and love to see Veronica if she happens to be in. We have always got good service and are kept well informed about our eye care. Thanks so much.

Feb 1, 2018

Excellent and kind service. Have taken my interests and given me useful advices that I couldn't think to ask.Renee

Jan 31, 2018

Dr. Daniel Walker is old enough to have the necessary experience, but young enough to be up on all of the latest technologies and information. I found the whole experience incredibly welcoming and professional. I have used another clinic in the past, but I was not overly comfortable or completely confident, which was the reason to try Mission Creek. I am very glad I did! I will not be going anywhere else!

Jan 24, 2018

Dr. Scot has always been very interesting to see each year as it seems like old friends getting together, and I also get my eye health check up too! As a retired professional, I appreciate that his practice includes a training module for soon to graduate students and he encourages them by letting them complete the exam and then reviews the findings and adds commentary on diagnosis and possible concerns to look for. The passing of the torch is a component of responsibility every practitioner is not willing to give in this highly competitive and rewards oriented society we live in, congratulations for going that extra mile.

Jan 22, 2018

We all love coming here. The front staff are very friendly and take the time to get to know us too. Dr Scott makes eye exams quick and yet informative.

Jan 8, 2018

I found that during my recent visit I was treated by very professional and knowledgeable personnel.

Dec 25, 2017

Easy to make appointment. Friendly staff, great optomitrist. (Dr. Scott).

Dec 20, 2017

Excellent people and service. Modern and extremely well equipped practice. Very highly recommended.

Dec 15, 2017

Great staff who listen and really seem to care.

Dec 4, 2017

We’ve been going here for several years and happy to continue to do so

Dec 2, 2017

Great location, professional atmosphere

Nov 20, 2017

Excellent service! Super good with my 6 year old

Nov 16, 2017

Very friendly, helpful staff

Nov 13, 2017

Very professional environment and courteous staff. Both doctors are very knowledgeable in their field and provide thorough explanations. Very pleased with my choice of optometry clinics.

Oct 30, 2017

Would recommend Mission Creek Optometry for thorough, thoughtful and personable approach to eye care - with up to date equipment. Have confidence in optmetrists’ decisions and advice. Never feel rushed or ‘upsold’ on lenses or other products. Staff are knowledgeable, helpful and fun.

Oct 26, 2017