Mission Creek Optometry
Kelowna Optometrist
50
Reviews
Great service for many years has kept me coming back. The personal treatment by experienced staff, Practicum Students and by Dr. Scott always gives me confidence that the care is complete and fully explained. Doug
Feb 13, 2021
friendly & competent staff & doctor!
Feb 10, 2021
Very relaxed and comfortable office
Feb 10, 2021
Dr. Scott Percival was a pleasure. He was empathetic towards my concerns, took the time to go through everything in detail with me, and was able to clearly explain what was happening to me in a way I could understand as well as fully letting me explain what my concerns were. He seemed to really care and for me that is huge.
Feb 5, 2021
Very friendly and efficient team. Excellent care and attention to the specific needs of my eyes.
Jan 29, 2021
Dr. Percival and his staff are always professional, courteous and helpful. It is a pleasure to go there.
Jan 28, 2021
All of you are so accommodating and patient with me. Sorry for. Being such a pain! 𤨠Thank you! See you soon. š¤
Jan 13, 2021
The best place! Very welcoming and comfortable.
Jan 6, 2021
I have been a client of this office for a number of years.I appreciate the professionalism practiced by Dr. Percival and his office staff. I have great confidence that they are working on my behalf to provide me with the optimal product for my needs.
Dec 2, 2020
Very professional with a personal touch
Dec 2, 2020
I been visiting mission Greek optometry for last 12 year to see dr Scott every year I feel very complete comfortable he takes his time to check my eyes we talk even our personal life he is my body we build good friends ship last visit he recommended a eye drup itās Helb me lots and he have friendly staff luck and good life 5 big stars
Nov 23, 2020
Your office is always so accommodating, which I appreciate. š¤ Thanks for the friendly & welcoming gestures from all of you! š Looking forward to my new glasses. Stay well during this difficult time! š Donna
Nov 15, 2020
I am always treated to a first-class appointment by both the gals present and Dr Scott.
Sep 26, 2020
Easy to talk to all the staff. Answers all my questions. Thanks
Sep 2, 2020
Professional, courteous and very pleasant. Question #9, haven't had an urgent situation; however, based on other factors would say "excellent".
Aug 27, 2020
Professional care and service. Thorough exam including imaging. All questions and concerns answered and explained.
Jul 16, 2020
Pleasant experience! XXXXXXXXX
Jul 10, 2020
Excellent experience Dr Scott has looked after me for a very long time
May 23, 2020
All staff very helpful. Dr. Percival very down to earth and explains vision care options. Myself and my bride have been patients for about ten years and would not go anywhere else.
Nov 27, 2019
Very prompt service and friendly and helpful staff
Feb 13, 2019
Excellent friendly competent service
Feb 6, 2019
Competent Doctor. Attentive Staff. What more do you want?
Dec 19, 2018
Very friendly and expert staff.
Oct 8, 2018
Always a pleasure visiting. Many thanks.
Aug 16, 2018
reminders / staff are al excellent and helpfu
Aug 13, 2018
I was able to make an appointment and see the Optometrist the same week and the service was exceptional. Scott was great and took time to explain my eye health in detail. There was a great selection of glasses and sunglasses to choose from at this location. The receptionists were excellent in helping me choose glasses and I would recommend this as a great and practical place for glasses and accessories.
Aug 8, 2018
Very friendly staff, was so happy I could get in so quickly. My family and I will definitely be coming back for routine check ups. Thank you Mission Creek Optometry!
Jul 26, 2018
Happy with all aspects of my appointment.
Jul 20, 2018
Very satisfied with the service I have been getting for the last few years
Apr 23, 2018
Your always so kind and helpful when I come in.
Apr 3, 2018
Excellent people and service - I wouldn't go anywhere else!
Mar 21, 2018
Great friendly service. Shows us everything about our eyes, the eye sight decline over the years and the possibilities about what to do about it.
Mar 1, 2018
Thanks so much to Dr. Percival he's awesome!!
Feb 24, 2018
The office environment was clean the staff were friendly and the service was quick. My issue with my experience has to do with the billing mainly. I asked my optometrist Eileen about a trial pair of contact lenses as my friend who referred me told me they would give one month of contacts to try. Aileen agreed and went on to explain the process that I would be going through I later found out that the process she was referring to was a $50 lens fitting service. Add not no point did Aileen mention the $50 charge she simply listed the things that she would do including showing me how to put them in explaining the the solution and providing a pair of lenses. I had worn lenses many years ago so the process of putting them in only took a couple of minutes. Eileen then showed me some cleaning products however I felt that the length of time spent on how to clean was very little and honestly quite unin formative. Furthermore when paying my bill I was not provided an itemized receipt which included the $50 lens fitting fee apparently only the receipt that is sent to my benefits provider Manulife has the full amount of charges. In other words I was charged $80 for something that I thought I would only be charged $30. After one day of wearing them I went to put them in my eyes the next day and there was a hair attached to one of the lenses which I tried to take off. In the process of doing so my lens ripped having not worn prescription lenses before I was unaware as to how fragile or the best practices for cleaning both pieces of information I assume would be included in a $50 lens fitting service. So now I am without any and lead and overcharged. I understand that Eileen is probably not and experienced optometrist however I find not being told the $50 charge before agreeing to the service is somewhat underhanded. At this point unless something is done to rectify my experience I will not be recommending this office to anyone.
Feb 5, 2018
My daughters and I always like to come into your establishment. :) Nikki has been very helpful in so many ways and is much appreciated. Of course I always like to catch up with Scott about the kids and love to see Veronica if she happens to be in. We have always got good service and are kept well informed about our eye care. Thanks so much.
Feb 1, 2018
Excellent and kind service. Have taken my interests and given me useful advices that I couldn't think to ask.Renee
Jan 31, 2018
Dr. Daniel Walker is old enough to have the necessary experience, but young enough to be up on all of the latest technologies and information. I found the whole experience incredibly welcoming and professional. I have used another clinic in the past, but I was not overly comfortable or completely confident, which was the reason to try Mission Creek. I am very glad I did! I will not be going anywhere else!
Jan 24, 2018
Dr. Scot has always been very interesting to see each year as it seems like old friends getting together, and I also get my eye health check up too! As a retired professional, I appreciate that his practice includes a training module for soon to graduate students and he encourages them by letting them complete the exam and then reviews the findings and adds commentary on diagnosis and possible concerns to look for. The passing of the torch is a component of responsibility every practitioner is not willing to give in this highly competitive and rewards oriented society we live in, congratulations for going that extra mile.
Jan 22, 2018
We all love coming here. The front staff are very friendly and take the time to get to know us too. Dr Scott makes eye exams quick and yet informative.
Jan 8, 2018
I found that during my recent visit I was treated by very professional and knowledgeable personnel.
Dec 25, 2017
Easy to make appointment. Friendly staff, great optomitrist. (Dr. Scott).
Dec 20, 2017
Excellent people and service. Modern and extremely well equipped practice. Very highly recommended.
Dec 15, 2017
Great staff who listen and really seem to care.
Dec 4, 2017
Weāve been going here for several years and happy to continue to do so
Dec 2, 2017
Great location, professional atmosphere
Nov 20, 2017
Excellent service! Super good with my 6 year old
Nov 16, 2017
Very friendly, helpful staff
Nov 13, 2017
Very professional environment and courteous staff. Both doctors are very knowledgeable in their field and provide thorough explanations. Very pleased with my choice of optometry clinics.
Oct 30, 2017
Would recommend Mission Creek Optometry for thorough, thoughtful and personable approach to eye care - with up to date equipment. Have confidence in optmetristsā decisions and advice. Never feel rushed or āupsoldā on lenses or other products. Staff are knowledgeable, helpful and fun.
Oct 26, 2017