Milpitas Optometric Group

Vision for life

Star Star Star Star Star 199 Reviews

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Reviews

StarStarStarStarStar Friendly service —    (Patient since 2008)

The staff is friendly and helpful


StarStarStarStarStar Great doctors, great service, excellent equipme... —    (Patient since 2018)

Great doctors, great service, excellent equipments


StarStarStarStarStar Allow them to WoW you.  —    (Patient since 2021)

My Wife used this facility when she started wearing glasses, I liked the way the office functioned. When my optometrist stopped their Saturday operations, I chose to go with M.O.G. Everyone that dealt with me was very attentive and personable. Give them an opportunity to WoW you.


StarStarStarStarStar Staff was very helpful , easy to make appt —    (Patient since 2021)

Staff was very helpful , easy to make appt


StarStarNo StarNo StarNo Star Parent review: I felt like her appointment was ... —    (Patient since 2010)

Parent review: I felt like her appointment was rushed . MD. Was in and out of the room pretty quickly, we actually waited longer than the exam itself. MD sounded overwhelmed maybe over booked ? or just rushing to get out of e office .my daughter’s eyes got dilated and I was sitting in the lobby but was never informed of their findings or results of her exam. I had my glasses adjusted and the female associate who helped me with the process wasn’t friendly at all. Didn’t asked me to try them on or to make sure the issue was fixed. She just did her thing handed me my glasses and turned away. I had my glasses adjusted to fix the issue but turned out making it worse.


StarStarStarStarStar Loved Dr Gordon  —    (Patient since 2021)

Loved Dr Gordon! Very professional and Knowledgeable’


StarStarStarStarStar Dr. Gordon cares much for her patients and her ... —    (Patient since 2012)

Dr. Gordon cares much for her patients and her staff provides excellent service!


StarStarStarStarStar Milpitas Optometric Group is the BestHighly r... —    (Patient since 2014)

Milpitas Optometric Group is the Best Highly recommend them for your vision needs. Great staff, friendly and very knowledgeable. They will take great care of your eyes.


StarNo StarNo StarNo StarNo Star The whole group is outrageously insane and irre... —    (Patient since 2004)

The whole group is outrageously insane and irresponsible. YOU SHOULD NOT BE IN THE BUSINESS!!!!!!!!!!!!!!!!!!!


StarStarStarStarNo Star Great service & very detailed diagnosis of ever... —    (Patient since 2001)

Great service & very detailed diagnosis of every issues. Dr. Gordon is very knowledgeable & kind.


StarStarStarStarStar Longtime patient —    (Patient since 2001)

The staff is wonderful. I have seen Dr Gordon forever and she is the best optometrist. She is kind and explains everything clearly. The office is very safe during Covid.


StarStarStarStarStar Very, easy and friendly office —    (Patient since 2009)

Very, easy and friendly office


StarStarStarStarStar All the employees and doctors at the facility a... —    (Patient since 2002)

All the employees and doctors at the facility are friendly and professional. I don't have any issues with them. The only problem I have is that my appointments take much longer than I think necessary. I spend an inordinate amount of time waiting for the doctor in the exam room. Perhaps more time should be allotted for each patient so that no one has to wait so long.


StarStarStarStarNo Star Everything was handled properly and it was a go... —    (Patient since 2009)

Everything was handled properly and it was a good appointment.


StarStarStarStarStar This is the third time that Rich has helped me ... —    (Patient since 2014)

This is the third time that Rich has helped me in picking out glasses. He never disappoints. Thank you Richard


StarStarStarStarStar Excellent service from my optometrist, Dr. Kava... —    (Patient since 2016)

Excellent service from my optometrist, Dr. Kavanagh and his staff.


StarStarStarStarStar One stop for check-up and glasses —    (Patient since 2001)

I’ve been seeing Dr Pham for years, while my husband was seeing Dr Kavanaugh. We’ve been very happy with the care we have received and with the referrals we got when an ophthalmologist was required. Then there’s the added bonus of a large selection of glass frames. Great care and glasses!


StarStarStarStarStar Highly professional staff and very friendly. Th... —    (Patient since 2017)

Highly professional staff and very friendly. The best thing is it is not just one or two people but all the staff makes the same efforts to be professional and friendly. It is something in their training I believe. I can give a 10 but i never give 10 for anything.


StarStarStarStarStar Friendly, patient, efficient —    (Patient since 2018)

I very much appreciate the staff and doctors here at Milpitas Optometric Group. I go to my primary physician for other eye exams and needs but Dr. K is so much better. I love coming here for Optometry compared to my other practitioners through my health care provider. There has been a wait time issue in the past but not in the last year. This staff is great, patient and communicative. I am so thankful for all of your covid19 safety precautions and so glad you are continuing those best practices. Thank you.


StarStarStarStarStar Excellent from start to finish and more —    (Patient since 2012)

Couldn’t ask for a better Optometrist and staff. Their Opticians even go out of their way to help for any needs.


StarStarStarStarStar Very good in all aspects. —    (Patient since 2013)

Very good in all aspects.


StarStarStarStarStar  —    (Patient since 2008)

Doc was very in tuned to my total vision care and the young lady helping me with my glasses order actually was the one that picked out what frame type I would like


StarStarStarStarStar Susan Gordon is the best doctor I have seen. I ... —    (Patient since 2014)

Susan Gordon is the best doctor I have seen. I recommend her greatly.


StarNo StarNo StarNo StarNo Star I do not recommend this office.  —    (Patient since 2019)

I do not recommend this office. I planned my visit 3 weeks in advance talked to someone over the phone about my visit they looked at my profile and made an appointment. The person told me my prescription will expire in December of this year. When I got there I waited 35 minutes to be seen. Then the person went to my profile and told me that my prescription was expired and that he was very sorry about wasting my time and about the mistake, they made over the phone but they could not do anything because they were full. Great I will go somewhere else since they do not need more clients.


StarStarStarStarStar Excellent Covid safety measures taken here. Sta... —    (Patient since 2006)

Excellent Covid safety measures taken here. Staff is friendly and courteous. We’ve been coming here for 10 years or more. Tina was excellent in helping me find a suitable pair of glasses.


StarStarStarStarStar Great service and always have a positive exper... —    (Patient since 2016)

Great service and always have a positive experience


StarStarStarStarStar easy appt and always efficient —    (Patient since 2017)

easy appt and always efficient


StarStarStarStarStar Awesome service been going here for 9 yrs  —    (Patient since 2006)

Awesome service been going here for 9 yrs


StarStarStarStarStar Very professional  —    (Patient since 2008)

Very courteous staff and clean facilities


StarStarStarStarStar Smooth and positive experience —    (Patient since 2019)

My vision checkup went very smoothly. In total, I waited less than 5 minutes. All staff were extremely helpful; and doctor was empathetic and knowledgable. They have a good selection of glasses in all price ranges.


StarStarStarStarStar Dr Gordon was amazing at her eye exam and Jessi... —    (Patient since 2020)

Dr Gordon was amazing at her eye exam and Jessica did a phenomenal job assist me with my insurance and my classes to pick out.


StarStarStarStarStar Dr. Gordon is fantastic! Very thorough and inf... —    (Patient since 2005)

Dr. Gordon is fantastic! Very thorough and informative. Learn something new every time i come in! I feel like I am in excellent hands. Thank You!


StarStarStarStarStar I always recommend Milpitas Optometric Group to... —    (Patient since 2001)

I always recommend Milpitas Optometric Group to people and suggest they see Dr Susan Gordon. One of my very best friends started going to see Dr Gordon. Everyone there is so nice and very helpful. I drive over from Tracy for my appointments.


StarStarStarStarStar Everyone was very helpful and friendly.  —    (Patient since 2004)

Everyone was very helpful and friendly.


StarStarStarStarStar Thank you Dr. Lee —    (Patient since 2009)

Dr. Lee was awesome, he provided great feedback and was very detailed an explaining his observation.


StarStarStarStarStar I have been seeing by Dr. Susan Gordon for over... —    (Patient since 2001)

I have been seeing by Dr. Susan Gordon for over 20 years and she is as good as the first time I met her. She is very detailed in her examination and I get the feeling that she cares more for my eyes than I do.


StarStarStarStarStar Milpitas Optometric group are always friendly a... —    (Patient since 2014)

Milpitas Optometric group are always friendly and helpful. I always get good service every time I am there.


StarStarStarStarStar I'm always telling how good you guys are and ho... —    (Patient since 2001)

I'm always telling how good you guys are and how much I like my eye doctor!! I've been going to Dr. Gordon for at least 12 years or more.


StarStarStarStarStar  —    (Patient since 2021)

Everything went smoothly. Thank you!


StarStarStarStarStar Dr. Gordon is great 👍 👍 very professional and... —    (Patient since 2001)

Dr. Gordon is great 👍 👍 very professional and experienced, she is always patiently listens and answered all my questions 🤩 thanks so much! Great friendly team too!


StarStarStarStarStar So far I have been getting the best service and... —    (Patient since 2009)

So far I have been getting the best service and care. Keep up the great work.


StarStarStarStarStar Very happy with the care I receive. —    (Patient since 2008)

Very happy with the care I receive.


StarStarStarStarStar Great, conspicuous cleaning during the pandemic... —    (Patient since 2018)

Great, conspicuous cleaning during the pandemic. Friendly staff and doctors.


StarStarStarStarStar Milpitas Optometric —    (Patient since 2001)

I have been a customer for a long time. I always receive great customer service.


StarStarStarStarStar People friendly and excellent service .  —    (Patient since 2017)

People friendly and excellent service .


StarStarStarStarStar Dr. Nicole PHAM: The Consummate Professional . —    (Patient since 2001)

My brother was born blind. Although we were adopted from different lineage, I grew up with the knowledge of how precious sight is. I've had a few eye related concerns and one now that is on the "watch list." However, I have the utmost confidence in Dr. Nicole PHAM. She is the consummate professional and has always been responsive to any of my eye related concerns and taken pro-active, preventative steps to ensure my good eye health.


StarStarStarStarStar Happy patient! —    (Patient since 2001)

I’m always very satisfied every time I come here. Dr. Pham whom I’ve been seeing for many years is always very nice and professional as well as the rest of the staff.


StarStarStarStarStar Review —    (Patient since 2001)

Dr. Pham did a fantastic job as usual! I've been seeing her since 1998! When I mentioned this fact to the receptionists, one of them said that she hadn't been born then.


StarStarStarStarStar Great service! —    (Patient since 2004)

Great service and very friendly, always love coming here. The office is clean and they are taking every precaution during COVID.


StarStarStarStarStar Dr. Always is very kind and explains everything... —    (Patient since 2017)

Dr. Always is very kind and explains everything to me in a way I can understand. Takes the time to get to know me.


StarStarStarStarStar Always feel well taken care of.  —    (Patient since 2016)

Always feel well taken care of.


StarStarStarStarStar OD Gordon is a professional I trust implicitly ... —    (Patient since 2001)

OD Gordon is a professional I trust implicitly based on a 20 yr history . I brought my husband to her as well few years ago.


StarStarStarStarStar Doctor Gordon is Fantastic and The staff i meet wi —    (Patient since 2001)

Doctor Gordon is Fantastic and The staff i meet with are Fantastic as well ! . I and members of my family have been seeing Doctor Gordon for years ... we have always talked about the good experience we have had during our visits with Doctor Gordon and Staff . Thank your for the great service ! Fred Dekelaita


StarStarStarStarStar No Longer Looking for An Option/Optometric  —    (Patient since 2015)

MOG is the “eye-dea” visual professionals from the time you enter till the time you exit. Excellent customer/patients care. Impressive frame selections. I literally and visually see myself and family returning permanently


StarStarStarStarStar Experience for yourself  —    (Patient since 2017)

Always a great experience when visiting with Milpitas Optometric. Dr. Gordon is a great doctor with a great personality and great sense of humor. Staff are always willing to assist.


StarStarStarStarStar I always get good service and good information.... —    (Patient since 2012)

I always get good service and good information.


StarStarStarStarStar Always enjoy our visits with Milpitas Optometry... —    (Patient since 2001)

Always enjoy our visits with Milpitas Optometry. They provide ideal information and are pleasant folks.


StarStarStarStarStar Great service, everyone is super friendly :) —    (Patient since 2004)

Great service, everyone is super friendly :)


StarStarStarStarStar  —    (Patient since 2016)

They are very courteous, thorough, and professional


StarStarStarStarStar I am happy and confident using your eye center —    (Patient since 2016)

I am happy and confident using your eye center


StarStarStarStarStar Friendly, professional, quick. —    (Patient since 2007)

Friendly, professional, quick.


StarStarStarStarStar Employees are very helpful and courteous  —    (Patient since 2016)

Employees are very helpful and courteous


StarStarStarStarStar Dr. Gordon is extremely knowledgeable in her fi... —    (Patient since 2005)

Dr. Gordon is extremely knowledgeable in her field and recommendations for your Eyewear.


StarStarStarStarStar Pleasant staff, efficent, clean  —    (Patient since 2019)

Pleasant staff, efficent, clean


StarStarStarStarStar Great place for all your eye care. Everybody is... —    (Patient since 2001)

Great place for all your eye care. Everybody is very professional, courteous, and helpful.


StarStarStarStarStar Very satisfied —    (Patient since 2001)

Friendly. Helpful. Patient as I am handicap.


StarStarStarStarStar Friendly, professional, and efficient. —    (Patient since 2009)

Friendly, professional, and efficient.


StarStarNo StarNo StarNo Star Still no news from Milpitas Optometric about my... —    (Patient since 2001)

Still no news from Milpitas Optometric about my #1 choice of frame.... At my appointment on Monday (1/4/2021) the plan was to let me know whether the frame I preferred was a) still available, and b) could be had with an earpiece that was not bright red. No news is ............no news.


StarStarStarStarStar I appreciate the COVID-19 prevention protocol b... —    (Patient since 2002)

I appreciate the COVID-19 prevention protocol being implemented to keep both the staff and patrons safe.


StarStarStarStarStar I like my Doctor, I just didn't like the long w... —    (Patient since 2008)

I like my Doctor, I just didn't like the long wait to see her.


StarStarStarStarStar Everybody was very friendly, polite and very pr... —    (Patient since 2001)

Everybody was very friendly, polite and very professional especially Dr, Kavanaugh.The clinic was very clean and well sanitized. I recommend though to limit the number of patients inside the clinic specially where clients fit eyeglasses to purchase.


StarStarStarStarStar Fantastic as always. Their commitment to public... —    (Patient since 2014)

Fantastic as always. Their commitment to public health and safety was greatly noticed and appreciated. Equipment was cleaned thoroughly between patients. All employees wore masks and patients as well. They kept limited capacity so everyone felt comfortable and safe. The selection of glasses is the best. I am always happy with my glasses after I leave. The staff is so friendly and helpful.


StarStarStarStarStar I met with a very nice Optometrist. He used sev... —    (Patient since 2012)

I met with a very nice Optometrist. He used several advanced tools to analyze the health of my eyes. He was efficient, detailed, wise. I’ll definitely continue using Milpitas Optometry.


StarStarStarStarStar Doctor Kav was awesome as always! Super fast a... —    (Patient since 2014)

Doctor Kav was awesome as always! Super fast and friendly service! Highly recommend. Very clean environment and they take their safety precautions very seriously.


StarStarStarStarStar Dr. Gordon is such a nice and caring profession... —    (Patient since 2015)

Dr. Gordon is such a nice and caring professional, she has provided me great service for many years. Highly recommended.


StarStarStarStarStar Great people...very helpful and certainly know ... —    (Patient since 2001)

Great people...very helpful and certainly know their stuff.


StarStarStarStarStar Overall experience was great. Doctor and staff ... —    (Patient since 2007)

Overall experience was great. Doctor and staff were friendly and felt trustworthy. Office seems well-run based on how smoothy and transparently things go. Felt taken care of from a customer experience standpoint


StarStarStarStarStar Great experience! —    (Patient since 2003)

I've gone to Milpitas Optimetric Group for at least 18 years and I have always been extremely pleased with their service and professional manner. I can't imagine going anywhere else. Mark Jackson


StarStarStarStarStar The staff from front desk up to the Drs are ver... —    (Patient since 2001)

The staff from front desk up to the Drs are very accommodating, friendly n helpful. My whole family go there yearly for the past so many years. Kudos to all.


StarStarStarStarStar Always a smooth and enjoyable experience —    (Patient since 2002)

Milpitas Optometric Group was a very safe experience. Going to any place during a pandemic can feel uneasy, but Milpitas Optometric Group thoroughly wiped down all their equipments and all the chairs. After looking at frames, the clinic requires that you put all frames you touch into a tray so that they can thoroughly clean them after each patient. Both the experience of the exam and the experience of looking at frames made for a very comfortable and clean experience. Aside from the adjustments made during COVID-19, the practice has always been very good at explaining problems and answering al my questions. They're very informative and thorough with every part of the visit and exam. The staff is always professional and nice. I've been coming to the practice for over 10+ years!


StarStarStarStarStar Warm, friendly and professional describes every... —    (Patient since 2012)

Warm, friendly and professional describes everyone at the office. It began with a temperature check at the front door, and reception area, with chairs distanced 6 feet apart, due to the pandemic requirements. I felt comfortable and safe the entire time I was in the office for my routine eye exam.


StarStarStarStarStar Been a patient of Susan Gordon for 30 years. Lo... —    (Patient since 2001)

Been a patient of Susan Gordon for 30 years. Love her!


StarStarStarStarNo Star Appointment Experience —    (Patient since 2019)

Very good practice because you can get all you need in one place. Also, they are following all the Covid-19 guidelines.


StarStarStarStarStar Dr. Kavanaugh is a righteous dude!... —    (Patient since 2007)

Staff rocks. Dr. Kavanaugh is a righteous dude!


StarStarStarNo StarNo Star Our doctor is great. However, we had a bad expe... —    (Patient since 2017)

Our doctor is great. However, we had a bad experience with the glasses we ordered. We had to return them to the lab. The lab didn’t make any changes. Very disappointed. My family will not order glasses there anymore.


StarStarStarStarStar Doctor Pham and Jessica —    (Patient since 2001)

Doctor Pham is always very professional as well as interesting to talk to. The section of the office that helps select glasses are great people. jessica helped me pick some glass frames, very patient person


StarStarStarStarStar I was seen by Dr. Lee for my annual check up. I... —    (Patient since 2001)

I was seen by Dr. Lee for my annual check up. I like the fact that he compared my pictures from last year with the condition of my eyes this visit. He was very clear and I was able to understand his explanations. He has no problem answering my questions as well. So I left the office visit informed.


StarNo StarNo StarNo StarNo Star Doctors are nice, front desk staff is nice, b... —    (Patient since 2013)

Doctors are nice, front desk staff is nice, but the sales guy and staff are like car sales people. I don't like the way how expensive everything is when your trying to just be able to get glasses, or your prescription filled. Plus they don't have alot of frame options that even like.


StarStarStarStarStar Excellent service all around —    (Patient since 2017)

I like Dr. Pham and most important I trust her. She doesn't push services or products that are not necessary saving me money. The glasses she has prescribed in the past give me excellent clarity. The best prescriptions I've ever had. Keep up the excellent work!


StarStarStarStarStar Dr. Gordon is great and very thorough. —    (Patient since 2001)

Dr. Gordon is great and very thorough.


StarStarStarStarStar Couldn't be happier.  —    (Patient since 2009)

Couldn't be happier. I came in for rapidly deteriorating vision in one eye. The evaluation was very comprehensive. Dr. Gordon calmly shared the results she anticipated; then made sure I had all the tests done the same day. Yes, I will need eye surgery and she gave me referrals to doctors in whom she has confidence. She also gave me a prescription for temporary glasses as COVID has surgeries backed up.


StarStarStarStarStar Professional, friendly, competent staff and doc... —    (Patient since 2015)

Professional, friendly, competent staff and doctors. Great job keeping everything clean and sanitized during these times of COVID - it’s a lot of work, and y’all do it with a smile on your face. Thank you for keeping me and everyone else safe. Much appreciated.


StarStarStarStarStar Friendly service with a wide selection of flatt... —    (Patient since 2019)

Friendly service with a wide selection of flattering frames.


StarStarStarStarStar  —    (Patient since 2016)

Very professional and good quality optometric clinic. Have been going here for many years and have always given top of the line care.


StarStarStarStarStar 25+ Years and still coming —    (Patient since 2001)

I also enjoy going to see Dr. Gordon and her staff. They're always so helpful and take the time to help me in any way I need.


StarStarStarStarStar Great place for kids —    (Patient since 2017)

I love how prepared they are for little kids, the whole process was so smooth and not stressful. Office staff was friendly and Dr. Kavanagh is great with kids.


StarStarStarStarStar  —    (Patient since 2001)

Susan Gordan is very knowledgeable, supportive, courteous, and friendly. She not only explains medical conditions, but offers options to her clients.


StarStarStarStarStar Dr. Gordon was very professional provided an ac... —    (Patient since 2020)

Dr. Gordon was very professional provided an accurate, quick diagnosis but patiently explained helpful details for it with loving kindness plus extra answers to my other eyes related questions! Great experience! Will return didn’t full eye exam! My whole family see her now! Thk God! Deeply appreciated! 👍👍👍💞


StarNo StarNo StarNo StarNo Star My only concern is the level of sanitation afte... —    (Patient since 2001)

My only concern is the level of sanitation after use of the equipment after each patient. I was surprised that the assistant just briefly cleaned the area that was going to be touched by my forehead. When I asked about how they clean the equipment, she mentioned that they do a real clean at the end of the day. When waiting in the exam room for the doctor to come in, I ended up cleaning the equipment myself since I was not comfortable on the level of cleanliness since I had to wait for a while.


StarStarStarStarNo Star This Year Experience during COVID-19 —    (Patient since 2006)

I have been visiting Dr. Gordon since 2007 with my mom, but this year's experience was unpleasant. During my eye exam, Dr. Gordon left me in the examination room and skipped me as well as taking care of other patients. I had to wait nearly an hour to get it done. During COVID-19, any appointment should not be double booked. No one likes it.


StarStarStarNo StarNo Star Checkin, tests and consultations were all good ... —    (Patient since 2005)

Checkin, tests and consultations were all good 4.5 star. The person who was assigned to assist was curt, not helpful and didn’t wanted to help at all. Hence the low overall ratings. I left very unhappy and this hasn’t happened before


StarStarStarStarStar I always appreciate this office's efficiency an... —    (Patient since 2015)

I always appreciate this office's efficiency and Dr. Gordon is the best eye doctor I have ever seen (and I've seen quite a few)


StarStarStarStarStar Awesome People —    (Patient since 2015)

People in the front desk are very professional and very nice.


StarStarStarStarStar Always helpful, knowledgeable and courteous fro... —    (Patient since 2016)

Always helpful, knowledgeable and courteous from the front desk, to when fitting glasses and contacts, and especially the doctors. Have been coming here for years!!!


StarStarStarStarStar Good service. The office staff and doctors are ... —    (Patient since 2001)

Good service. The office staff and doctors are great.


StarStarStarStarStar Dr. Gordon is the best, nicest I've had all my ... —    (Patient since 2013)

Dr. Gordon is the best, nicest I've had all my life! She's the most patient in explaining and answering all and any eye questions I've had, unlike some previous doctors who annoyingly answered me with "you're not there yet, so don't worry". The staff was also very professional, knowledgeable and courteous. The glasses selection has yet to disappoint me. The best practice, bar none.


StarStarStarStarStar Best Eye Clinic with the best Team!  —    (Patient since 2005)

I have been going to this clinic and seeing Dr.Pham for more than 10 years now. Dr. Pham is the sweetest and very professional, she great! And their whole team always provide an over the top service to all the clients. Very clean facility, super friendly and courteous staff, great selection of eyeglasses and they are extremely patient and helpful. Jessica made my eyeglasses selection easy, very knowledgeable and she’s super helpful and the sweetest! Everyone knows what they are doing in this clinic and they perform excellently!


StarStarStarStarStar Milpitas Opto continues to be great —    (Patient since 2004)

Milpitas Opto continues to be a consistent source of great service and expert eye care. I started going here way back when I worked in Milpitas, but I have continued using them in preference to a lot of more local optometry providers specifically because the Docs, fitting staff, and administrative folks are just so consistently good at what they do. And the prices are good too. I'd definitely recommend Milpitas Optometric.


StarStarStarStarNo Star 6 years for family of 5 —    (Patient since 2015)

My family has been coming here for 6 years. Dr. Lee is thorough and seeing him is like visiting a friend and catching up. The one thing I miss from my old optometrist office is the sense of being valued and important. MOG sees so many patients that the reception staff and optical staff don’t remember you even if you been going there for years. With 5 members in our family, we go multiple times a year between our visits and eye glass adjustments. I also think there’s opportunity for some of the staff to know to how to coordinate benefits when using two insurance or applying medical necessary contacts. Ordering glasses takes longer than the eye exam visit itself most time. There are a few that have been great over the years and a couple are probably no longer there- Ramina, Janelle and Richard.


StarStarStarStarStar The people are very kind, service for quick and... —    (Patient since 2004)

The people are very kind, service for quick and complete


StarStarStarStarStar  —    (Patient since 2011)

Ever since I started going to Milpitas Optometric Group, I have been impressed with the level of hospitality and professionalism exhibited by all of the staff at this business. Besides that, the service itself is excellent. Besides the actual eye exam with the optometrist, the tests beforehand make me feel that there is a great level of care in monitoring my eye health. I see Dr. Lee usually, who I feel establishes a great personal relationship with each patient and supplements the visit with information to better understand how the eye works. I highly recommend this business.


StarStarStarStarStar Staff are friendly, efficient and concerned abo... —    (Patient since 2006)

Staff are friendly, efficient and concerned about customer safety. Have been going there for my eye care for almost 15 years and plan to continue


StarStarStarStarStar Very attentive and helpful —    (Patient since 2020)

Very attentive and helpful


StarStarStarStarStar Dr Susan Gordon is the best doctor ever...,Very... —    (Patient since 2001)

Dr Susan Gordon is the best doctor ever...,Very happy with the office, staff and doctor.


StarStarStarStarStar People were very  —    (Patient since 2016)

People were very friendly


StarStarStarStarStar Best optometric service for miles around. Dr Ka... —    (Patient since 2007)

Best optometric service for miles around. Dr Kavanagh rocks!


StarStarStarStarStar  —    (Patient since 2018)

Very clean and safe during covid. Friendly, professional staff


StarStarStarStarStar Safe during Covid - receptionist took temperatu... —    (Patient since 2010)

Safe during Covid - receptionist took temperature before entering, trays for trying on glasses and thoroughly cleaned equipment.


StarStarStarStarStar Thorough, Thoughtful and Professional —    (Patient since 2005)

I appreciate how thorough and helpful everyone is. I always feel I've had a very complete exam and all my questions are answered. The staff assisting with glasses, is also very helpful. The processes in place for checking on health and maintaining cleanliness during COVID are impeccable


StarStarStarStarStar Everyone @ Milpitas Optometric are awesome, cus... —    (Patient since 2017)

Everyone @ Milpitas Optometric are awesome, customer service is the best and I always feel my eye care is in good hands.


StarStarStarStarNo Star always friendly staff. Good doctors and very he... —    (Patient since 2002)

always friendly staff. Good doctors and very helpful


StarStarStarStarStar I have always felt in good hands with Dr. Kavan... —    (Patient since 2001)

I have always felt in good hands with Dr. Kavanaugh, He knows my eyes and answers all my questions.


StarStarStarStarStar Excellent service! Friendly staff! —    (Patient since 2001)

Excellent service! Friendly staff!


StarStarStarStarStar Great service  —    (Patient since 2017)

Dr Gordon was very patient and knowledgeable in any questions that I asked her. She is willing to help you and has a great attitude.


StarStarStarStarStar Dr. Lee is an excellent optometrist and we are ... —    (Patient since 2013)

Dr. Lee is an excellent optometrist and we are very happy having him as our son’s optometrist. He is very thorough, extremely professional and friendly. He understands our needs and requests very clearly.


StarStarStarStarStar Thank you Dr. Gordon and staff! —    (Patient since 2013)

I am very glad that Milpitas Optometric Group is open! I have had urgent need for glasses repair - then ordering of new glasses - and contact lenses. I appreciate the staff, and of course, my optometrist, Dr. Susan Gordon. She is very caring and genuinely concerned about her patients. I had a question for her, and she answered in an e-mail and also called me!! I have absolutely nothing but high regard for Dr. Gordon and all staff there. My recent experience in ordering new glasses was just wonderful - the staff member (wish I had asked for her name) informed me that I could get new glasses for $99 (all included)! Thank you.


StarStarStarStarNo Star It is a bit pricey when you want to purchase gl... —    (Patient since 2007)

It is a bit pricey when you want to purchase glasses, but otherwise you get good service from the staff and doctors. I have been with them for many years.


StarStarStarStarStar Our family have been coming here for years. Eve... —    (Patient since 2016)

Our family have been coming here for years. Everyone here are very friendly and helpful.


StarStarStarStarStar Very professional and friendly staff. —    (Patient since 2010)

Very professional and friendly staff. They took appropriate COVID precautions.


StarStarStarStarStar professional staff, always happy —    (Patient since 2007)

professional staff, always happy


StarStarStarStarStar  —    (Patient since 2001)

Great! Everyone is polite, courteous and easy to speak with. Love the quiet of the office setting but sure wish the exam doesn't take so long (2hrs). Not complaining though, it's out of your hands😁.


StarStarStarStarNo Star I was kept waiting 40 min —    (Patient since 2001)

I was kept waiting 40 min


StarStarStarStarStar very polite and professional staff from beginni... —    (Patient since 2006)

very polite and professional staff from beginning to the end. Dr. Lee was very thorough!!!


StarStarStarStarStar The only Optometry office I trust! —    (Patient since 2017)

Amazing and helpful staff here! The Opticians are extremely knowledgeable and the doctors are the best in the business.


StarStarStarStarStar The only Optometry office I trust! —    (Patient since 2017)

Amazing and helpful staff here! The Opticians are extremely knowledgeable and the doctors are the best in the business.


StarStarStarStarStar Dr. Gordon is very good. Please inform her that... —    (Patient since 2001)

Dr. Gordon is very good. Please inform her that the doctor certificate provided was not honored by the DMV office. I still need to get eye test with the new prescription eyeglasses.


StarStarStarStarStar Been going here for years and haven’t had any i... —    (Patient since 2014)

Been going here for years and haven’t had any issues!


StarStarStarStarStar Very professional team .. I recommend it  —    (Patient since 2016)

Very professional team .. I recommend it


StarStarStarStarStar Very professional environment and great custome... —    (Patient since 2013)

Very professional environment and great customer service.


StarStarNo StarNo StarNo Star Very poor on time..Waited more than an hour to... —    (Patient since 2017)

Very poor on time.. Waited more than an hour to be called


StarStarStarStarStar Dr. Gordon is wonderful. Very thorough and tak... —    (Patient since 2004)

Dr. Gordon is wonderful. Very thorough and takes the time to make sure all is covered.


StarStarStarStarStar Excellent service.always ready to help whateve... —    (Patient since 2001)

Excellent service. always ready to help whatever the questions.


StarStarStarStarStar Very courteous & knowledgeable staff. Clean fac... —    (Patient since 2001)

Very courteous & knowledgeable staff. Clean facility, mordern equipments & very caring Dr. Gordon.


StarStarStarStarStar My family of four have been patients of Milpita... —    (Patient since 2001)

My family of four have been patients of Milpitas Optometric for many years and have always been happy with their professional service, friendly staff, and very clean and well organized office. Which is very important to us right now during the Covid Pandemic.


StarStarStarStarStar Yearly Exam —    (Patient since 2012)

Dr. Lee is extremely through and easy to understand.


StarStarStarStarStar Staff was very good and attentive and in this c... —    (Patient since 2019)

Staff was very good and attentive and in this covid 19 time, they took all the necessary precautions which should have been there and they had. They have some nice collections of frame i must say.


StarStarStarStarStar Nice, clean and clean clinic. My doctor takes c... —    (Patient since 2016)

Nice, clean and clean clinic. My doctor takes care of my eyes and prescribe a good medication. All the staff and doctor are very accommodating and very friendly.


StarStarStarStarStar Outstanding!!  —    (Patient since 2001)

Outstanding!! I called on a weekend evening after experiencing a weird vision issue, and was able to reach the doctor on call, amazing. She was super-reassuring after I described what was happening, which really helped with my worry level. I got an appointment the following morning for some scans to confirm all was OK, and I also got a great education in the anatomy of the eye and how aging typically affects it. I live far from the clinic, but it's so worth the drive!


StarStarStarStarNo Star Thorough exam —    (Patient since 2020)

Thorough exam which had not been done for a long time. Modern equipment, listened to my concerns. Recommeded reader glasses instead of trying to get me to buy new glasses. Very professional.


StarStarStarStarStar Staff are nice and friendly .  —    (Patient since 2019)

Nice place to go to. Staff are nice and friendly. Dr. Is very informative on what's happening if any with your eyes.


StarStarStarStarStar Dr. Gordon is absolutely amazing! —    (Patient since 2007)

Dr. Gordon is absolutely amazing!


StarNo StarNo StarNo StarNo Star Don’t get me wrong. I love the please and all t... —    (Patient since 2012)

Don’t get me wrong. I love the please and all the staffs. Been going here for years. However, during pandemic , I feel like the preparedness of the office is not safe enough. - More than 4 patients in waiting room Most medical office would have you wait in the car to wait to be called. - many staffs including optometrists only wore cloth masks. Isn’t there a guideline about medical staffs wearing medical masks? - only 20-30mins between appointment during this time make us wonder how the staffs have enough time to clean? Bottom line, I regret taking family there during pandemic. I don’t feel safe.


StarStarStarStarStar A loyal patient at Milpitas Optometric Group —    (Patient since 2004)

I have been a loyal patient here at Milpitas Optometric Group because they’re simply the best. Customer service is topnotch. Love all the Optometrists here. I have never had any negative experience from their reception and shop staff. They’re all friendly and accommodating.


StarStarStarStarStar Dr Lee is very professional and thorough!!!!! —    (Patient since 2019)

Dr Lee is very professional and thorough!!!!!


StarStarStarStarStar Dr Gordon has been my optometrist for decades a... —    (Patient since 2001)

Dr Gordon has been my optometrist for decades and I'm very happy with her professionalism, support and interpersonal manner. However, in the context of Covid-19, I have to confess not feeling safe there during last visit. I appreciate the incoming checks, the shields at the reception desk and the wide spaces in the waiting area with very few people. However, once I got into the examination areas, it felt like there were too many people (staff) and too close contact. Perhaps staff wearing face shields as well as masks during exams might be better, although I can see how it might be problematic for some exams by the doctor. Perhaps keeping small exam room door open might be safer, too. I'm glad I got my annual exam but I felt that I did put myself at some risk doing it.


StarStarStarStarStar Doctor Gordon is hands down the best eye doctor... —    (Patient since 2001)

Doctor Gordon is hands down the best eye doctor I have ever had. She is both extremely competent and well as very pleasant. She listens to your concerns and asks questions to assure that her diagnosis is correct. I would go to anyone else for my eye care.


StarStarStarStarStar I have been with Milpitas Optometric Group for ... —    (Patient since 2001)

I have been with Milpitas Optometric Group for a long time and would not consider changing. They are friendly and very professional


StarStarStarStarStar Excellent  —    (Patient since 2012)

Five stars, I strongly recommend this clinic. They have a good service.


StarStarStarStarNo Star  —    (Patient since 2001)

5 stars ⭐️ ⭐️⭐️⭐️ Office staff are friendly and helpful, Dr Pham was great as always takes her time for my annual eye exam . Highly recommending this Optometric place for families and friends


StarStarStarStarStar Friendly professional staff always a great fit ... —    (Patient since 2001)

Friendly professional staff always a great fit for my glasses


StarStarStarStarStar Great visit even with Covid-19. Everyone was h... —    (Patient since 2004)

Great visit even with Covid-19. Everyone was helpful and friendly. Check in was good and all machines are cleaned often. I felt comfortable.


StarStarStarStarNo Star I really like the service and glass selection,... —    (Patient since 2017)

I really like the service and glass selection, The think the cost of getting a new pair of progressive glass become so expensive. Total cost $755 ! My cost is $575 not included the insurance pay $180


StarStarStarStarStar Staff in the optical dept are very helpful and ... —    (Patient since 2003)

Staff in the optical dept are very helpful and friendly . Carefully went over all my medical benifits and what would work best for me . Thank you


StarStarStarStarStar Very friendly staff! I always have a great expe... —    (Patient since 2004)

Very friendly staff! I always have a great experience at this optometrist.


StarStarStarStarStar Milpitas Optometric Group is an incredible doct... —    (Patient since 2001)

Milpitas Optometric Group is an incredible doctors office. They have all of the latest technology and a really great staff to work with.


StarStarStarStarStar Currently set up for Covid-19 following state &... —    (Patient since 2001)

Currently set up for Covid-19 following state & county regulations. Very pleasant receptionist who also took my temp.


StarStarStarStarStar Great Experience —    (Patient since 2001)

I love the efficiency of the office during Covid 19. Everything went smoothly and the technician was gracious in working with me to find the right glasses. After 30 years as a customer, I still enjoy the professionalism, service and confidence I have in Milpitas Optometric!


StarStarStarStarStar Best optometrist in Bay Area —    (Patient since 2001)

So pleased with this group. Been seeing Dr. Gordon for close to 30 years. Always a pleasant experience.


StarStarStarStarStar Dr. K —    (Patient since 2019)

A little more than a year ago I found Milpitas Optometric Group through reviews on Yelp and decided to give them a call. The staff scheduled an appointment for me that same weekend with Dr. Kavanagh. Dr. Kavanagh was very thorough and addressed my dry/red/allergy eye concerns as well as my ever growing too-strong prescription which I had been prescribed by other doctors over the past 15+ years. Fast forward to today and Dr. Kavanagh made sure to address everything from my first visit which he recalled as if it were yesterday. He made me feel like he cared about my eye health, comfort and personal preferences. The staff is also great. They've accommodated me every time I've called in or walked in whether it was to purchase contacts, try on glasses, request receipts, or make appointments. Extra stars for the steps they take to make sure their patients and staff are safe during the COVID19 pandemic!


StarStarStarStarStar The doctor was very personable and professional... —    (Patient since 2004)

The doctor was very personable and professional. Would highly recommend.


StarStarStarStarStar I absolutely love Dr. Lee, he is so knowledgeab... —    (Patient since 2004)

I absolutely love Dr. Lee, he is so knowledgeable and really takes his time and listens to you.


StarStarStarStarStar Great Place and service —    (Patient since 2013)

The office staff is Awesome, friendly, very knowledgeable and always very helpful to the customers. Best place in my option!


StarStarStarStarStar  —    (Patient since 2002)

This has been my optometrist for the last almost 10 years. The service is exceptional. Dr. Gordon is personable and explains everything to you in a way that is easy to understand. I’ve also used Dr.Pham and had the same kind of experience. The office staff are super friendly, from the receptionists to the staff that helps with picking out frames and sizing. Jessica and Shanice (sp) were sooo nice! We were having a hard time finding frames we liked and they helped with a few suggestions. Loved them all and landed on frames they pick and all within the insurance budget! Super score! Will continue to use as my optometrist indefinitely! 👏👍


StarStarStarStarNo Star Great and excellent staffs and doctors. Has va... —    (Patient since 2005)

Great and excellent staffs and doctors. Has variety of glasses frames selections.


StarStarStarStarStar Friendly, patient, efficient —    (Patient since 2018)

Friendly, patient and efficient ... and very on top of safety procedures during this difficult time of pandemic.


StarNo StarNo StarNo StarNo Star Went to get frames / hugest wait  —    (Patient since 2014)

Went to get frames / hugest wait


StarStarStarStarStar Very attentive when it comes to appointment rem... —    (Patient since 2019)

Very attentive when it comes to appointment reminders


StarStarStarStarStar Friendly staff. Took precautions to not spread ... —    (Patient since 2006)

Friendly staff. Took precautions to not spread COVID-19.


StarStarStarStarStar Received the best service with out rushing me t... —    (Patient since 2008)

Received the best service with out rushing me to pick up my glasses. Friendly and professional.


StarStarStarStarStar Very good customer/patient service. Efficient ... —    (Patient since 2001)

Very good customer/patient service. Efficient and friendly and knowledgeable


StarStarStarStarStar Great staff and very well prepared for social d... —    (Patient since 2018)

Great staff and very well prepared for social distancing. Dr. Lee is an optometrist I would recommend to anyone.


StarStarStarStarNo Star Overall good experience, but can improve safety. —    (Patient since 2001)

The office if open during the pandemic. I went there and notice the following. Customers are not keeping their distance and staff do no say anything. Example, I was at the desk to make a payment and a lady just cut right in front of me to get hand sanitizer gel with 6 inches of me without even even warning me. The staff on the other side didn’t say anything. I think they can do a better job of wiping down the machines where you put your face and eye on. The wiping only was done before using machine and for only a few seconds before you put your chin and forehead there. They need to wipe down right afterward and let the disinfectant sit a bit to work (most need a few minutes to kill viruses). Bathroom could be improved to be more contactless such as sensing light switch. When a large family come together, it is hard to maintain distance, maybe limit people in waiting area or 2 family members at one time, not 4. Other than that, service is good and everyone wore masks.


StarStarStarStarStar Very good service  —    (Patient since 2016)

Very good customer service from the receptionists. Dr. Kavanaugh is always a very knowledgeable doctor. Same as the well experienced optician Jessica. That is why I always come back to this optometry clinic.


StarStarStarStarStar Great service! I'm a repeat client and will con... —    (Patient since 2015)

Great service! I'm a repeat client and will continue to be one in the future.


StarStarStarStarStar The staff were friendly and I felt safe with th... —    (Patient since 2001)

The staff were friendly and I felt safe with their exposure preventative plan.


StarStarStarStarStar They give great personal attention each time I ... —    (Patient since 2018)

They give great personal attention each time I come in.


StarStarStarStarNo Star Happy with Susan Gordon Not happy to see most ... —    (Patient since 2001)

Happy with Susan Gordon Not happy to see most employees not wearing gloves , and or changing after each patient. During COVID more is needed


StarStarStarStarStar Mrs. Gordon is super nice, professional, helpfu... —    (Patient since 2013)

Mrs. Gordon is super nice, professional, helpful & ... plus office assistants are very kind too! Thank you so much!


StarStarStarStarStar Awesome doctors and support staff —    (Patient since 2004)

Awesome doctors and support staff


StarStarStarStarStar Dr. Gordon is Awesome —    (Patient since 2001)

Dr. Gordon and her team are professional, Polite, and extremely knowledge


StarStarStarStarStar Milpitas Optometric Group are awesome! —    (Patient since 2004)

Everyone from Dr. Susan Gordon to those who assist throughout the office are very friendly and professional. Came in for a pair of glasses when they first opened up during the Shelter-in-Place Phase 2 and they are making sure the office is safe to come to. They make sure the patients are healthy before coming through the door by taking temperatures and asking certain health and travel questions, they make sure social distancing is practiced, everyone wear masks, and they make sure all glasses from the cases are not put back before they are cleaned. I felt very safe!


StarStarStarStarStar I've been coming to see Dr. Gordon since the '8... —    (Patient since 2001)

I've been coming to see Dr. Gordon since the '80's!


StarStarStarStarStar Love their customer service  —    (Patient since 2002)

Jessica always helps me after my visit and is very helpful with finding me frames I like when it’s time for new ones. Always great prices and deals on frames.


StarStarStarStarNo Star  —    (Patient since 2002)

Doctors here are good, competent, and provide excellent quality of service. On more than one occasion, I have had issues with the front office staff (by phone and in person), who can be unhelpful, impatient, and not very detail oriented. This is not true of all front office staff, but I've encountered issues more often than I would expect of a well respected establishment.


StarStarStarStarStar You all did a good job of making us feel import... —    (Patient since 2001)

You all did a good job of making us feel important and a very clean enviroment.


StarStarStarStarStar Clean, professional, and efficient. —    (Patient since 2001)

Clean, professional, and efficient.


StarStarStarStarStar I have recommended MOG to friends and coworkers... —    (Patient since 2001)

I have recommended MOG to friends and coworkers. Service is professional and courteous. Staff is friendly and well informed. We have been seeing Dr. Gordon for over thirty years.


StarStarStarStarStar First timer great experience  —    (Patient since 2020)

This was my first time at Milpitas Optometric Group, and I am pleased. I searched the listing of optometrist through my provider, and read through many reviews and doctor backgrounds. I decided on Milpitas Optometric Group and chose Dr. Gordon. She’s very friendly, has a nice sense of humor, and was very transparent. I’d recommend.


StarStarStarStarNo Star 4 stars as everyone is very professional and co... —    (Patient since 2020)

4 stars as everyone is very professional and courteous. Clean practice especially it's still May 2020 COVID-19. But the only thing I didn't not appreciate so much is I have mentioned that I have two plans when I called the practice for appointment and I mentioned it again when I walked into the practice so they can either utilize or coordinate my benefits. However, I realized that they billed to my insurance company incorrectly which a bill I paid up front already. Also, they didn't explain how they bill or how they coordinate my plans well at first place. Furthermore, when I was about to use my remaining benefits somewhere else I found out they did it incorrectly so I had to spend extra amount of time to investigate what happened. I understand mistakes happen but definitely not enjoy wasting time on this when I already tried to prevent it. I would still visit the practice when I need to.