Mercer Insight Family Eyecare

Mercer Insight Family Eyecare

Star Star Star Star Star 78 Reviews

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Reviews

StarStarStarStarStar Everyone was very friendly and helpful. I felt... —    (Patient since 2016)

Everyone was very friendly and helpful. I felt that they took safety during the pandemic seriously.


StarStarStarStarStar Pleased with the anti-covid procedures institut... —    (Patient since 2017)

Pleased with the anti-covid procedures instituted since I am part of the high risk population. Very friendly, competent and efficient service.


StarStarStarStarStar Staff is always very helpful and friendly. —    (Patient since 2017)

Staff is always very helpful and friendly.


StarStarStarStarStar Glo —    (Patient since 2019)

Everyone was very helpful and professional. They answered all my questions.


StarStarStarStarStar Great experience.... —    (Patient since 2017)

Great experience.... professional, friendly, helpful, informative.


StarStarStarStarStar Everyone in the office is very kind and helpful... —    (Patient since 2017)

Everyone in the office is very kind and helpful.


StarStarStarStarStar Dr. Werling and his staff are amazing. He is v... —    (Patient since 2017)

Dr. Werling and his staff are amazing. He is very patient with my kids when they have a million questions for him. He also explains thing so we all understand what he is doing. The staff is great at helping pick frames and doing any adjustments that they may need.


StarStarStarStarStar Eye Exam Experience —    (Patient since 2018)

Everyone is friendly, courteous and very attentive to the requirements for covid19. All services are using new technology and the visit is very thorough.


StarStarStarStarStar I have always found that everyone in the office... —    (Patient since 2016)

I have always found that everyone in the office will go the second mile to be helpful. I have the utmost confidence that I will get excellent service and treatment.


StarStarStarStarStar So kind —    (Patient since 2017)

Wow to the service and kindness.


StarStarStarStarStar Excellent care —    (Patient since 2020)

I was very happy with everything in the office, and everyone. The staff and doctor took great care in making sure the environment was clean and safe. I received great information and thorough explanations of everything.


StarStarStarStarStar Cheryl Fennig —    (Patient since 2017)

If I could give a higher rating than 10 I certainly would. You all have been so kind as to work me into your busy schedule twice. You are all very caring and it is no wonder your office has such a great reputation.


Reply

Cheryl, we appreciate you!!

StarStarStarStarNo Star Excellent young optometrists up on latest resea... —    (Patient since 2016)

Excellent young optometrists up on latest research and have latest equipment to evaluate your eyes. Friendly and courteous. Young, support staff seems scattered and forgetful at times. Had to reschedule appointments, remind about ordering contacts correctly, and getting accurate bill. I will continue services but will be alert to details.


Reply

Thank you Crystal for your feedback! During this pandemic we have had to reschedule quite a bit but only to keep you and our doctors and staff safe and healthy and follow all CDC guild lines. It has been quite a change from what we, and I'm sure most, people are use to so I am so sorry you felt our staff was scattered or forgetful! We are continuing to try improve with everything that comes our way and we will definitely take your feedback to heart. We appreciate you!

StarStarStarStarStar Great Customer service! —    (Patient since 2017)

Every time I come in for my yearly check up, the staff is always friendly and welcoming! Any questions I have are always answered with no hesitation! And the new updates to the office look amazing!


Reply

Thank you so much, Brittany!! :)

StarStarStarStarStar Been a customer for many years and nice to have... —    (Patient since 2018)

Been a customer for many years and nice to have them know your record and will keep you up to date and yearly appointments, They want to make sure your eyes are very good at all times, enjoy the friendly visits with all of the staff


Reply

Thank you so much Barbara!!

StarStarStarStarStar Recommend Mercer Insight to everyone. Very cou... —    (Patient since 2018)

Recommend Mercer Insight to everyone. Very courteous and friendly staff. Dr. Otte is friendly, patient and very thorough in his exams.


Reply

Thank you so much, Marilyn!!!

StarStarStarStarStar Thanks to everyone in the office for seeing me ... —    (Patient since 2017)

Thanks to everyone in the office for seeing me this week for my vision emergency! Your quick response to my request, your friendly professional treatment during these tuff times and the detailed evaluation, diagnosis and explanation of my condition really says a lot about your team! Thanks again and bless you all!


Reply

Your kind words mean so much to us! We appreciate you!!

StarStarStarStarStar The staff is very knowledgeable and friendly. T... —    (Patient since 2016)

The staff is very knowledgeable and friendly. They go above and beyond. You are treated like family.


Reply

We feel the same way about you!! :)

StarStarStarStarStar EVERYONE is always so professional and do their... —    (Patient since 2017)

EVERYONE is always so professional and do their job.


StarStarStarStarStar Doctors and staff here are very friendly, helpf... —    (Patient since 2020)

Doctors and staff here are very friendly, helpful, and knowledgeable. I needed my prescription updated, and when I arrived at my appointment time, I was taken right in with very little delay. Everything I needed to know about my eyes was explained to me in as much detail as I cared to inquire about. If you have a question, DO NOT hesitate to ask! Even though they are a very busy and fast-paced office, you are never a "number", always their patient and customer. 5 stars are not enough for this office!


Reply

Thank you so much for your kind words, Craig!!

StarStarStarStarStar Very responsive. Excellent custorer service. —    (Patient since 2019)

Very responsive. Excellent customer service.


StarStarStarStarStar Highly recommend! —    (Patient since 2020)

My husband I had back to back appointments and we both thought it was a very nice place and the people were knowledgeable and very personable.


StarStarStarStarStar The service and staff are all great!!! —    (Patient since 2017)

The service and staff are all great!!!


StarStarStarStarStar  —    (Patient since 2017)

I love Dr. Otte! He always takes the time to explain everything to me and put me at ease. The staff at Mercer In-Sight is very nice also!


StarStarStarStarStar  —    (Patient since 2016)

Very professional staff. Dr. Josh Werling is very knowledgeable and explain my vision problems, both current and possible future ones, in a way that was easy to understand and gave suggestions for my vision health.


StarStarStarStarStar We are very happy with our appointments last ye... —    (Patient since 2016)

We are very happy with our appointments last year and this week with Dr. Werling. We appreciate his information and explanation at a level that we may understand what is going on with our eye-sight.


StarStarStarStarStar I'm really happy with the way I'm treated and I... —    (Patient since 2016)

I'm really happy with the way I'm treated and I like the detailed explanations as to what is going on with my eyes. Thanks........


StarStarStarStarStar Everyone in the office is always friendly & hel... —    (Patient since 2017)

Everyone in the office is always friendly & helpful. I feel like my optical needs are always met.


StarStarStarStarStar Great service and welcoming staff. Always info... —    (Patient since 2016)

Great service and welcoming staff. Always informative. Could not ask for a more caring and genuine Dr.


StarStarStarStarStar Prompt, professional, friendl —    (Patient since 2017)

Prompt, professional, friendly


StarStarStarStarStar Friendly people. Dr’s are great with kids. Over... —    (Patient since 2017)

Friendly people. Dr’s are great with kids. Overall great experience.


StarStarStarStarStar Very friendly and helpful  —    (Patient since 2018)

Very friendly and helpful


StarStarStarStarStar  —    (Patient since 2017)

I appreciate the professionalism and kindness of Dr. Otte and his staff.


StarStarStarStarStar Great doctor and nurse's were very friendly —    (Patient since 2019)

Great doctor and nurse's were very friendly


StarStarStarStarStar First Class Operation —    (Patient since 2017)

first class operation . Staff is very knowledgable, friendly and helpful !


StarStarStarStarStar Dr. Otte is a very professional man and easy to... —    (Patient since 2017)

Dr. Otte is a very professional man and easy to talk to.


StarStarStarStarStar Everyone is kind and caring. —    (Patient since 2017)

Everyone is kind and caring.


StarStarStarStarStar All personnel are friendly and professional —    (Patient since 2017)

All personnel are friendly and professional


StarStarStarStarStar Friendly courteous staff. knowledgeable on a va... —    (Patient since 2017)

Friendly courteous staff. knowledgeable on a variety of products they handle. and no wait time for appointment.


StarStarStarStarStar Nice to have local people you know helping you ... —    (Patient since 2018)

Nice to have local people you know helping you to understand questions and take a little time to visit


StarStarStarStarStar I have found both doctors and all the staff to ... —    (Patient since 2016)

I have found both doctors and all the staff to be kind and caring and willing to help however they can.


StarStarStarStarStar Was very good and professional. Couldn't be any... —    (Patient since 2019)

Was very good and professional. Couldn't be any happier l!


StarStarStarStarStar I am new so I cannot answer some of these quest... —    (Patient since 2019)

I am new so I cannot answer some of these questions.


StarStarStarStarStar Everyone was friendly, and i was well treated. —    (Patient since 2017)

Everyone was friendly, and i was well treated.


StarStarStarStarStar Wonderful support staff and Dr. Otte is great! —    (Patient since 2017)

Wonderful support staff and Dr. Otte is great!


StarStarStarStarStar Very impressed with the staff and Dr Werling - ... —    (Patient since 2016)

Very impressed with the staff and Dr Werling - knowledgeable and caring. Took time to address my eye issues and to inquire about me.


StarStarStarStarStar Best check up that I have had in years. The sta... —    (Patient since 2017)

Best check up that I have had in years. The staff was very friendly and helpful and met my needs. Keep up the good work


Reply

Thank you!! :)

StarStarStarStarStar everyone in the office are very friendly and pr... —    (Patient since 2017)

everyone in the office are very friendly and professional


Reply

Thank you!! :)

StarStarStarStarStar Professional and Kid Friendly —    (Patient since 2018)

The Mercer-Insight Family Eye Care team was friendly and knowledgable. Dr. Otte made our timid 3 year old feel so comfortable and was excellent at examining her eyes in a kid-friendly manner! This was our first time here, and we definitely will be bringing the rest of the family back!


Reply

Thanks, Lila! ;)

StarStarStarStarStar Dr. Werling is great! I've been wearing contact... —    (Patient since 2016)

Dr. Werling is great! I've been wearing contact lenses for 25+ years out of necessity. When I saw Dr. Werling for the first time (a few years ago), he made suggestions regarding the type of contact I need. After implementing these changes, I am finally comfortable in my contacts. It sounds crazy, but he truly changed my daily life. The office was also proactive in helping me use my insurance benefits to the fullest.


StarStarStarStarStar VERY PROFESSIONAL- WILL GO BACK FOR SURE —    (Patient since 2017)

VERY PROFESSIONAL- WILL GO BACK FOR SURE


Reply

Thank you!! :)

StarStarStarStarStar Very friendly staff, and very clean office. —    (Patient since 2019)

Very friendly staff, and very clean office.


StarStarStarStarStar  —    (Patient since 2017)

Great staff excellent doctor


StarStarStarStarStar I was very happy to be able to ask questions an... —    (Patient since 2018)

I was very happy to be able to ask questions and actually discuss different options with the doctor. Customer service was excellent.


StarStarStarStarStar My experience was a very pleasant appointment o... —    (Patient since 2017)

My experience was a very pleasant appointment on Tuesday. Both professional & friendly as always.


StarStarStarStarStar Great, professional service. —    (Patient since 2017)

Great, professional service.


StarStarStarStarStar  —    (Patient since 2017)

I really appreciated being able to get in so quickly to have my eye issue checked out.


StarStarStarStarStar The entire office crew are very efficient, help... —    (Patient since 2018)

The entire office crew are very efficient, helpful and friendly.


StarStarStarStarStar  —    (Patient since 2016)

Drs. Otte & Werling have been wonderful to work with. They are thorough and you know they want to provide the best care possible. I feel they have both gone above and beyond for my eye health care as well as the care of my children. Thank you!


StarStarStarStarNo Star Everyone was pleasant and attentive. Dr. Werli... —    (Patient since 2016)

Everyone was pleasant and attentive. Dr. Werling took the time to listen to concerns. I never felt rushed at any time.


StarStarStarStarStar Very pleased with everything. Dr. Werling is a ... —    (Patient since 2016)

Very pleased with everything. Dr. Werling is a great guy and I can see why Dr. Frank had him work during the summer while he was in college. Enjoyed the appointment.


StarStarStarStarStar Efficient with patient's time schedule, explain... —    (Patient since 2016)

Efficient with patient's time schedule, explains procedures well, friendly


StarStarStarStarStar I so appreciated that fact that when I had an e... —    (Patient since 2016)

I so appreciated that fact that when I had an eye emergency you were willing to fit me in early and went out of your way to be helpful and caring.


StarStarStarStarStar This was the first appontment I had with Dr. Ot... —    (Patient since 2016)

This was the first appontment I had with Dr. Otte and I was very satisfied.


StarStarStarStarStar First vision check-up in three years.......... —    (Patient since 2016)

We were very happy to meet and have our eyes examined by Dr Otte.....he was very professional and friendly too. We had been going to Dr Pajka for the last three years to check on the health of our eyes. When we decided it was time to think about updating our glasses, we chose Dr Otte, and were very impressed. He told us that his exam will also check the health of our eyes. We had great service, enjoyed seeing the office people again and will continue to return to Dr Otte every year. THX!!


StarStarStarStarStar Great office... —    (Patient since 2016)

Staff very courteous. Dr. very thorough and concerned about my eye health.


StarStarStarStarStar Great Appointment —    (Patient since 2016)

I was treated very well even though I was 10 minutes late for my appointment. Everyone was great!


StarStarStarStarStar Dr. Werling did a great job. My appointment time... —    (Patient since 2016)

Dr. Werling did a great job. My appointment time did not run late, very important to me. He was very efficient and explained everything to me. I would recommend him highly.


StarStarStarStarStar I feel I was treated very professionally and with... —    (Patient since 2017)

I feel I was treated very professionally and with respect. Thank you


StarStarStarNo StarNo Star Please do some autism education —    (Patient since 2016)

It's very distracting when people say my name repeatedly in conversations. I am better able to concentrate when I look away from the eyes. Eye contact completely stifles my ability to focus. Please understand that when I am not looking at you I am better able to process the words you are saying. Please REFRAIN from using my name at all in future conversations. The office staff needs some autism sensitivity training, which I would be completely willing to provide free of charge.


Reply

I am so sorry for your experience! We will make sure to refrain from using your name in future conversations as much as possible. We were not trying to be insensitive, we just did not know you were autistic, and we were using your name to be personable. Thank you for bringing that to our attention! If there is anything else we can do for you, please do not hesitate to ask!

StarStarStarStarStar Everyone is extremely helpful and friendly... —    (Patient since 2019)

Everyone is extremely helpful and friendly


StarStarStarStarStar All of the staff at Mercer In-Sight..... —    (Patient since 2017)

All of the staff at Mercer In-Sight is friendly and helpful. They will take the time to answer any and all questions.


StarStarStarStarStar Educated answer.  —    (Patient since 2016)

Very informative explaining my problem.


StarStarStarStarStar  —    (Patient since 2018)

I was beyond impressed with my experience at this doctor's office! I called and got an appointment in about 1 week and my wait was less than 10 minutes! Dr. Otte was very informative and caring and his staff was courteous, friendly and so helpful. I have already made my husband an appointment and will recommend to everyone I know!!


StarStarStarStarStar The retirement cake served to me by Dr. Otte was absolutely phenomenal. I suggest having it there ... —    (Patient since 2017)

The retirement cake served to me by Dr. Otte was absolutely phenomenal. I suggest having it there at each visit ;).


StarStarStarStarStar Very thorough and very friendly. I feel like I've known Dr. Werling a long time. ... —    (Patient since 2017)

Very thorough and very friendly. I feel like I've known Dr. Werling a long time.


StarStarStarStarStar  —    (Patient since 2017)

Always well taken care of and treated with respect and kindness


StarStarStarStarStar  —    (Patient since 2016)

The office staff is always friendly and courteous. Dr. Otte and Dr. Werling are very nice and courteous..