Reviews

Dr Richardson & all his staff are wonderful!

Oct 19, 2019

My visit was awesome. From the. Moment I checked in until I walked out the door with a pair of affordable glasses, every member of the Lighthouse team made me feel “at home”. Everyone was courteous, warm, just genuinely friendly. I was seen on time and given the most extensive eye exam I have ever experienced. I will most definitely be making Lighthouse Optical my new “home” for my vision care and needs! Thank you ALL for a wonderful experience!

Oct 18, 2019

People,patient oriented .Terrific care an thorough exams experienced at what they do Thank you

Oct 13, 2019

This was my first experience with lighthouse optical, and I was impressed. Everyone there was very friendly and helpful. Everything was explained in detail and all my questions were answered. I also feel like my exam was thorough; they took extra time to make sure my prescription was precise. I would recommend Lighthouse Optical.

Oct 11, 2019

My experience at Lighthouse Optical was very pleasant. A peaceful and welcoming environment.

Oct 11, 2019

Very please, the whole staff is very good, friendly and very professional. Dr Kirk is very good. I would highly recommend.

Oct 7, 2019

Dr. Richardson is patient and thorough. I have been going there for 16 years and he is the best. His staff is also very corteous and helpful.

Oct 4, 2019

Prompt, friendly, professional

Sep 27, 2019

Excellent! Love these people and always feel they go above and beyond!

Sep 26, 2019

Dr Robison is awesome. He always takes care of his patients with a wonderful persona.

Sep 23, 2019

Always a great visit. Excellent staff. Kind and professional. Don't feel like a number at the deli counter.

Sep 20, 2019

Very nice and informative, answered all my questions

Sep 13, 2019

Dr. Richardson and his team are always so helpful, pleasant, and supportive. They listen and take care of specific needs. Thank you!

Sep 6, 2019

Excellent, very through, staff are super, would recommend to any one. they do need a better selection on men's safety glasses for employees who's offer a voucher, for those particular glasses. other than that, thank all of you for a great job.

Sep 1, 2019

I always have a good experience at Lighthouse Optical.

Aug 23, 2019

Wonderful staff. Very thorough eye exam. Very pleased.

Aug 23, 2019

Best dentist ever!!! Every person I encountered was very helpful and seemed happy to help.

Aug 22, 2019

The staff was courteous and helpful.....

Aug 19, 2019

The only choice in town for me is lighthouse optical. I highly recommend Doctor Richardson and his staff

Aug 16, 2019

As a new patient, everyone was very welcoming and the exam was very thorough.

Aug 7, 2019

Friendly and Professional.

Aug 7, 2019

I was very pleased with my visit at Lighthouse Optical. Everyone was very professional and very knowledgeable of everything. I would recommend Lighthouse Optical to anyone.

Aug 5, 2019

Love the Staff. The doctor and staff take time to explain to you all matters regarding your care.

Aug 2, 2019

Very professional yet friendly. Modern equipment. Dr. Richardson very caring as were the staff. Ten Starrs from me.

Jul 31, 2019

Excellent Doctor, competent caring staff.

Jul 31, 2019

I’m grateful that the doctor was able to do something to help my eyes. I’m still under treatment and progressing well.

Jul 30, 2019

Really impressed. Everyone at Lighthouse Optical was professional, efficient, and helpful (and fun). Dr. Richardson explains everything really well. The exam was very thorough and every step explained.

Jul 25, 2019

Dr. Richardson is wonderful, and his friendly, professional staff are courteous and kind. I wouldn't go anywhere else!

Jul 24, 2019

My experience at Lighthouse was awesome!

Jul 22, 2019

Love this office everyone is Pleasant and helpful. My apt was on time and Dr Richardson spent time with me and answered my questions.

Jul 12, 2019

Excellent reception area!!! Dr. Richardson and his staff are very kind, knowledgeable, and helpful. We have been coming to this place for so long that they know our family and we are treated super.

Jul 11, 2019

The staff is very attentive and accommodating. The ophthalmologist was very comprehensive eye examination.

Jun 13, 2019

I was very happy with my experience here.

Jun 13, 2019

These are the most caring and competent group of medical people in Cookeville. Dr. Richardson always answers all my questions and concerns. The staff is friendly, helpful, and kind.

Jun 7, 2019

I think Dr. Richardson is extremely knowledgeable and very personable but I did have a problem with the diagnostic machines as they’re extremely difficult to use and I have a sciatica problem I am I have to go through the maneuvers and be all stressed out to accommodate the machines so that I get the right results It is extremely uncomfortable

May 31, 2019

All aspects of the appointment went as usual. Excellent service on all levels.

May 31, 2019

Always a pleasant visit . Everyone was great.

May 24, 2019

All of the staff were very welcoming! Very thorough and a great experience for my first visit.

May 23, 2019

I had a large floater to appear in my eye. No particular event occurred it was just there one day. I'd had them in the past but this one was much larger. After listening to my wife nag for several days I agreed to go get it checked fully expecting to find nothing wrong. Dr. Amanda Kirk examined my eye and was concerned by some bleeding she saw and suspected that there could be a hole in my retina. She referred me to Dr. Arrindell and he much to my surprise confirmed that there was a hole in my retina that could have become larger and led to a detached retina. He said this was an excellent catch on Dr. Kirks part and was something we could fix that day with a laser. I was very impressed with this office, the friendly staff and especially Dr. Amanda's expertise and would recommend them to family and friends.

May 21, 2019

Awesome! Such a friendly and knowledge able staff!

May 20, 2019

I had a great experience at Lighthouse Optical! It was a complete 180 from the last place I went to. Everyone was so welcoming when I came in. Each person I dealt with directly was very nice and knowledgeable, and they did a great job of explaining my visit results and different options. I would highly recommend them!

May 16, 2019

I've always received prompt, courteous service and the service is professional.

May 13, 2019

Always enjoy going for my eye doctor appointment. They always have the latest technology and listen to any concerns and help appropriately.

May 10, 2019

Great visit! I have nothing to complain about!

May 9, 2019

Excellent , Frendly great service Thanks

Apr 27, 2019

excellent sincere service and friendships

Apr 27, 2019

The best part about this office is the staff! Everyone is polite and friendly. The office is very clean. They also had a large selection of glasses to choose from. They are low pressure and let you choose what you like best.

Apr 25, 2019

Great place!! No wait and all the staff and the Doctor were amazingly helpful!

Apr 24, 2019

A pleasant experience overall. The staff is courteous and makes patients feel comfortable.

Apr 24, 2019

I personally LOVE this place!!! The staff is always amazing and always find a way to make you feel right at home. Their customer service is the best, even when I had an eye emergency or just a regular visit, they always went out of their way to make me feel like I was important. Recently I signed up to the patient portal they created for me. So after every visit or even if I just couldn't remember what was said to me during the visit, I can always check my patient portal and see everything about it...I LOVE THAT...I never question or feel like I'm in the dark about anything gives me a sense of security with them. I wish all doctors offices did that especially for someone who hates going to any type of doctor.Even when it came to my insurance or lack thereof, they did all they could to help me in any way and made sure I understood every option.You know how you can't see without your glasses and how hard it makes it to pick/try on new glasses that acutally look good on you because of you can't see thru them? Well the staff at this location acually are honest in helping you and not just trying to sell you expensive glasses you don't need. However, if you should definetly check out everything they offer to "upgrade" your glasses. Initially I passed these upgrades up thinking I couldn't afford it but the girls made sure after my insurance I only had to pay almost $30!!! I personally recommend this place for anybody's vision needs.

Apr 22, 2019

Very nice people. Love the doctors Friendly

Apr 18, 2019

Highly recommend Light House Optical. Everyone very professional. Makes you feel at home. Good people.

Apr 15, 2019

The exam was thorough and helped me to know what I needed to know about my eyes so I could do what needed to be done to resolve my problems.

Apr 15, 2019

Lighthouse Optical staff and Dr. Richardson have always been great! My family and I have been going to them for over 20 years.

Apr 11, 2019

5 star all the way!! Could not be happier with treatment

Apr 8, 2019

Very helpful and very friendly employees.

Apr 5, 2019

Friendly Just like family

Apr 4, 2019

Always friendly ,professional and helpful

Mar 29, 2019

The staff was detailed in what they where doing. The doctor was excellent in what he was doing and explained things as he was doing his test. Great bunch of people.

Mar 25, 2019

As always, the most helpful staff and great all around treatment! Dr. Richards is the best! Rachel is wonderful and I can count on her to get right back with me if I need anything between visits.

Mar 21, 2019

I had a great experience. I saw Dr Kirk for the first time and she was very informative about my situation. She was very friendly and went into great detail when talking to me and when examining my eyes. I was very happy with my appointment.

Mar 21, 2019

Everyone was helpful and friendly.

Mar 4, 2019

Great service, very friendly my family loves lighthouse optical.

Mar 4, 2019

Great experience. Got right in, everything well explained.

Feb 28, 2019

Very happy with entire staff and service provided.

Feb 27, 2019

Dr Richardson has been very helpful with my eye condition. He is caring and kind.

Feb 22, 2019

Great experience!! Caring personnel!!!

Feb 21, 2019

I give this office a 5 star rating! I would highly recommend this office to anyone!

Feb 21, 2019

Awesome staff that wants to help

Feb 21, 2019

I am always treated nicely and with respect. They are very knowledgeable and helpful

Feb 18, 2019

You can't improve on PERFECT!

Feb 14, 2019

Everyone at the facility was nice and accommodating to my daughter and I. We would highly recommend this facility.

Feb 11, 2019

Very friendly and professional staff!

Feb 11, 2019

Thanks so much for you kind staff for working with me.

Feb 7, 2019

Very friendly and professional practice. Highly recommend.

Feb 4, 2019

All the staff was very nice and helpful.

Feb 4, 2019

I was very pleased with the care I received at your optical! Very professional calming atmosphere 👍

Feb 1, 2019

Very nice people, felt at home

Jan 28, 2019

Extremely helpful in every way

Jan 23, 2019

Great experiance from start to finish very through and professional

Jan 21, 2019

Very friendly and everyone was very helpful and iam so glad i use them !!!

Jan 17, 2019

Great place, better people The treatment, service and customer service is superb. I will not do business anywhere else.

Jan 14, 2019

I am always very pleased with my eye exam and glasses that I get through Horner Rausch Optical. The staff always are very professional and take care of my every need. I would highly recommend them for other folks to use.

Jan 14, 2019

Great and fast service he loved it! Will be recommending!

Jan 10, 2019

Dr. Richardson and staff are always friendly, professional, and helpful. Eye ware fr every budget.

Jan 6, 2019

Love all you guys looking forward to a new year of doing business with you we feel like family there

Dec 31, 2018

The employees were nice and friendly. I did not have to wait.

Dec 30, 2018

Love the short wait time, but much improvement is needed concerning the friendliness of the staff. One staff member was extremely rude. Dr. Richardson is good and thorough.

Dec 23, 2018

Best office staff ever! Always so friendly and get you taken care of quickly. Dr. Richardson is excellent!

Dec 21, 2018

I love coming to Lighthouse Optical. It is easy to get an appointment time that works with my schedule, wait time in the office is minimal, all of the staff are friendly and helpful, and I even got a free pair of glasses when buying a years supply of contacts at my last appointment!

Dec 16, 2018

I always get a much more detailed exam than I did at other places. The doctor gave me some eyedrop samples. The lady that helped me was very good at suggesting frames and they had a good selection.

Dec 16, 2018

Picking out new glasses can be fun!

Dec 13, 2018

This place is amazing! Everyone there is super friendly and super helpful. Best place I've gone for my eyes!!!

Dec 12, 2018

Great, friendly, very professional

Dec 5, 2018

Great experience. Love seeing Dr. Richardson.

Nov 30, 2018

The exam was professional and friendly, thorough and kind. The Doctor and staff are phenomenal and I especially appreciate the help I was given by the ladies picking my frames, especially knowing that it was at the very end of a long day. I highly recommend them!!!

Nov 29, 2018

Good Visit Explained options

Nov 28, 2018

My experience start (making appointment) to finish was exceptional.

Nov 22, 2018

Great place ! Awesome staff, very friendly. They do a great job and I won’t go anywhere else.

Nov 19, 2018

Everyone I dealt with was extremely friendly and helpful!

Nov 15, 2018

Quick and easy check-in and minimal wait

Nov 15, 2018

Horner Rausch has been my eye doctor for 19 years. The faculty is amazing. They are so friendly and always remember my face when I walk in the door.

Nov 8, 2018

Love these people Awesome always.

Nov 7, 2018

As always, everyone makes me feel so comfortable when I come in. Everyone is so polite, kind and knowledgeable.

Nov 5, 2018

Dr Richardson and his staff are the best! They always take very good care of my eye care needs, listen to my questions and answer each thoroughly. Dr. Richardson is very knowledgeable. He has a very pleasant personality and very professional. I would highly recommend him and his staff.

Nov 3, 2018

my husband was treated with respect an kindness i am so grateful for the service we received.

Oct 29, 2018

I have been a patient at Light House Optical for over 20 years. Dr. Richardson is a skilled clinician and performs a thorough examination. His staff is friendly and well trained. Dr Richardson and his staff will give you a 5 star experience now an in your future appointments.

Oct 29, 2018

Awesome experience!!! Dr. Richardson is very knowledgeable and kind to answer and explain any concern. Dan did my screening and he was awesome. And Rachel help me very patiently to find my new glasses. I will come back.

Oct 27, 2018

Great people, quick service!

Oct 26, 2018

I was seen very efficiently and all staff members were very pleasant and nice.

Oct 25, 2018

I had two friends to refer me there my experience was awesome everyone was so nice so glad that I decided to go there awesome group of people the doctor was awesome I would recommend this place to anyone I would give them 5 stars

Oct 19, 2018

Everything was done as it should be done.

Oct 18, 2018

Good experience and look forward to going back.

Oct 10, 2018

I had a wonderful experience at Lighthouse Optical. Friendly and helpful staff, a comfortable environment, and excellent customer service.

Oct 10, 2018

Dr. Richardson and his staff are always so professional and kind! You feel like your with family whenever you are there. I would highly recommend Lighthouse Optical to anyone looking for excellence in eye care.

Oct 10, 2018

New Patient! Absolutely loved my experience. I feel like all of the other optometrists that I’ve seen have been cheating me out of an exam. I feel like this place was very friendly and were very thorough on making sure my vision needs were met. There were parts of the exam that I have never had done before and I’ve had vision problems since I was a child. I told billing I was afraid of my copay and that was the reason why it had been 4 years since I had returned for an eye exam. She had everything billed before my exam to show me what my coverage would look like before picking out my frames. I absolutely loved this place and will return annually with no fear or concerns. I picked this business because they were also sponsors of my child’s singers chorus at school. Even though this is her last year as a sycamore singer, I will be a lifetime customer for lighthouse optical. Thanks again for everything your wonderful staff had done to go above and beyond to make me feel as comfortable and taken care of as possible.

Oct 3, 2018

Professional, Great frames to pick from at reasonable prices. The BEST quality of lenses. Thats why I keep coming back.

Oct 1, 2018

Dr. Richardson and staff are very friendly and professional. I was very happy with my appointment experience.

Sep 20, 2018

Great visit as always. Dr. Richardson is a very kind and caring as well as very knowledgeable.

Sep 20, 2018

Everyone is friendly, helpful and knowledgeable. I have been coming here for years and will continue to do so in the future.

Sep 17, 2018

I am always warmly greeted, professionally treated and kindly considered.

Sep 17, 2018

Friendly, competent, cheerful people everywhere in Lighthouse Optical. Everybody smiles and you really feel they know what they are doing with all that high-tech machinery. I was seen promptly and didn't have to wait at all.

Sep 13, 2018

Great experience. Friendly and Helpful staff, explained everything in detail.

Sep 10, 2018

Had a great experience all the staff and Dr. were very Friendly and experienced. This will be the only place I take my family in the future for all our optical needs!!!

Sep 3, 2018

The staff at Lighthouse Optical was very helpful and extremely friendly. Dr. Richardson was great and they are very thorough. I highly recommend going there for your optical needs.

Sep 2, 2018

1st time visiting this office, the staff was incredibly nice. I was very nervous for my visit but everyone made me feel very welcome. The Dr was exceptional & explained everything with detail. The whole experience was nice & I was taken care og with great care! I would highly recommended your office to all my family & friends!

Aug 26, 2018

A+ in all areas of the office! on time, smiling faces. this is what I call Client care Thank you So much !

Aug 25, 2018

As always the staff at Lighthouse is professional and welcoming. Over the years I have never been disappointed in my dealings with them. Dr. Richardson is the best!

Aug 20, 2018

This eye exam was very pleasant They checked things I didn’t even know might need checking and did a very thourough job. They didn’t have me wait for a long time, and the billing was very straightforward.

Aug 19, 2018

Wonderful professional service.

Aug 16, 2018

This was a great experience. The staff was cuteous and very nice. They always make everyone feel at home and comfortable. The atmosphere is always great.

Aug 16, 2018

Very friendly yet professional, knowledgeable, understandable, and thorough

Aug 16, 2018

This was my first visit to Lighthouse Optical. They have a very friendly and knowledgeable staff with an extensive line of modern eye exam equipment. I was impressed with this practice and have already recommended them to others.

Aug 14, 2018

Always good and efficient service

Aug 13, 2018

Friendly office staff and provider. Helpful and knowledgeable. Dr Richardson is very knowledgeable and friendly. Marlania was very helpful and explained benefits and helped find cost effective ways to best supply our needs.

Aug 11, 2018

Always top notch service. Professional and friendly.

Aug 10, 2018

Excellent visit, as always

Aug 9, 2018

Dr. Richardson and staff are always professional, courteous and helpful. I wouldn't go anywhere else for my eye care needs

Aug 6, 2018

Everybody was nice and polite but it took way too long for having the first appointment of the day.

Aug 3, 2018

The staff was wonderful and my wait time was less than 10 minutes, and that's because I got there 10 minutes before my appointment. The doctor was very thorough in the eye exam, he took the time to really talk to me about my eyes, didnt try to hurry through the test and get you out. Very comfortable atmosphere. They make you feel at home.

Aug 2, 2018

Took my daughter for her first eye exam (she’s 5) they were so good with her and answered any questions I had!! Highly recommend!!

Aug 2, 2018

Very please that when I have a problem he can work me in.

Jul 28, 2018

i can always depend on being seen when i have a need.

Jul 27, 2018

I'm was very happy with the friendly treatment I received at Lighthouse Optical. I also was happy that I could make an appointment via email. I don't have vision insurance, so I was glad my vision was pretty good! Thanks

Jul 26, 2018

Everyone is always so friendly and helpful. Always get a great eye exam

Jul 23, 2018

I found Dr Stephen Richardson while looking online for an eye doctor. His reviews were outstanding. I got the best exam I’ve I ever had in all my 73 years.

Jul 22, 2018

Worked me in for eye problem. Always professional and courteous. Love this office and the staff. They take a personal interest in their patients and work to make my eyesight the best it can be!

Jul 12, 2018

Great office! Staff is very friendly and appointments go smoothly and on schedule. Dr. Richardson is a great eye doctor and very personable!

Jul 11, 2018

Everyone was so friendly and thorough in explaining the tests that would come next.

Jul 5, 2018

I was able to schedule my appointment on line. I had a very special need in the glasses I was seeking. There was no problem getting the glasses that I needed, I always come away feeling I have received the best possible care.

Jun 27, 2018

Everyone is very friendly. Scheduled appointment on time. Doctor is awesome!

Jun 22, 2018

Always love visiting Lighthouse Optical. All staff members are professional, yet personable.

Jun 22, 2018

Dr Steven and his staff are always friendly and very competent. I have been a patient there for more than 10 years. I have many eye issues, and Dr. Steven always addresses them all.

Jun 4, 2018

Very professional and prompt. It didn't hurt at all. I was in and out in no time at all. I didn't have to wait to be seen. Thank you!

May 31, 2018

Excellent, Excellent, Excellent!

May 31, 2018

Dr. Richardson and his assistant were their usual competent selves.

May 31, 2018

Dr Richardson and his staff are the best! All are very knowledgeable, professional and friendly.

May 24, 2018

Good experience. Staff helped me look at sunglass options while waiting for appointment time. Courteous, professional staff.

May 21, 2018

Great overall experience with the folks providing great service! You guys are great at what you do.

May 21, 2018

They are all always great in the store

May 17, 2018

Dr. Richardson was able to get me in when I inadvertently scratched my cornea with a mascara wand. He made sure that I was comfortable and not expercining any pain or discomfort by following up with me the next day. I have always received excellent treatment from Dr. Richardson and all of his staff. I would highly recommend Lighthouse Optical to my friends and family.

May 17, 2018

As always, the staff and Dr. Robinson made me feel welcome and listened to my questions and concerns.

May 11, 2018

Learned a lot of good stuff about cataracts! I have been holding off a needed appointment way longer than should have occurred, and just because I did not investigate your facility! At my age I had no idea that my future for seeing clearly and more "Brightly" without "coke-bottle glasses", could be accomplished. Thank you so much.

May 9, 2018

This is one doctor visit that you do not dread. I have had nothing but great experiences with Dr. Richardson and the entire staff at Light House Optical.

May 9, 2018

Great office. Friendly staff. Prompt appointments!

May 9, 2018

Very nice staff and Doctor. Did not have an appointment, but they managed to fit me in.

May 7, 2018

The staff were very nice. the office very clean.

May 3, 2018

Love the staff and their friendliness and professionalism. Dr. Richardson is awesome. I have been a patient for over 25 years. Great place!!! Highly recommend

Apr 25, 2018

Dr. Richardson gave a very thorough exam. Office staff was very nice as well.

Apr 18, 2018

Great place. Very friendly and professional . Always glad to see and help you!

Apr 16, 2018

I have been a patient of Dr. Richardson for approximately 30 years or more and have always been treated good. My whole family are patients at Lighthouse Optical. The staff call me by name and are very attentive to my needs. I would not go anywhere else!

Apr 6, 2018

Excellent service for me and my son. The Doctor and wonderful staff was awesome to me and my 4 year old son who was anxious about visit. The staff did a great job at making him feel more comfortable and less anxious which made the visit less stressful and enjoyable for everyone involved.

Mar 30, 2018

It's a party-like atmosphere every time I stop by their office... everyone is so attentive, friendly, and helpful. I wish more people were like these folks!

Mar 30, 2018

I am totally pleased. I would recommend Lighthouse to everyone!

Mar 29, 2018

Everyone was very friendly and helpful.

Mar 29, 2018

They were very professional and very nice I would definitely recommend someone to take there next eye exam here.

Mar 26, 2018

Great as always was in and out quickly

Mar 23, 2018

They were all very professional and kind. I will go back and definitely tell others to go

Mar 22, 2018

Very professional. I enjoyed my first eye exam ever!

Mar 22, 2018

Awesome staff friendly and very helpful & Dr. Richardson is great. We really like him.

Mar 19, 2018

Excellent staff, up-to-date equipment

Mar 19, 2018

Don't need to change anything. Always a pleasant experience with highly qualified staff. Thank you Lighthouse Optical for your truly great service.

Mar 15, 2018

Everyone was very professional, extremely helpful and I felt very welcomed the entire time.

Mar 15, 2018

Always friendly and willing to help. Been going here for a few years and love it. Great service.

Feb 28, 2018

Everyone was very professional and very friendly. My first visit on Friday will definitely recommend you to others. Have many friends and family and coworkers that come here

Feb 26, 2018

Wonderful experience. Always enjoy being there.

Feb 21, 2018

Everyone was very pleasant and professional. Great service.

Feb 21, 2018

Very Knowledgable and Helpful Staff. Always very nice.

Feb 19, 2018

Best experience and I can always count on seeing clearly. Highly recommend!

Feb 17, 2018

Great service, courteous workers and very qualified doctor

Feb 15, 2018

Dr Richardson and his group are the best ! I have been going to him for years and feel very confident in their work.

Feb 15, 2018

Very pleased with the staff and Dr - BUT not too pleased with the wait time, and wait time once taken in.

Feb 15, 2018

Love this place everyone has a smile as soon as you go in and very helpful

Feb 2, 2018

Everyone was very nice and quick to take care of everything!

Feb 1, 2018

I’m extremely please with the service from everyone involved during my visit. From being recognized when I wanted in to the wait time, explanation from the techs, to the doctor and down to the extremely friendly ladies I saw for ordering my glasses. This is by far a customer driven environment.

Feb 1, 2018

It is great when you find a doctor who is caring and his employees too. Thank You.

Feb 1, 2018

Everone at Lighthouse has a great smile and are always frindly and professional.

Jan 24, 2018

The staff was professional, friendly, helpful and we had fun with picking out new frames for my husband and myself.

Jan 22, 2018

Very pleased. I was having an immediate problem and you saw me in short order.

Jan 15, 2018

Service was great and super friendly!

Jan 10, 2018

Dr. Richardson is very through and knowledgeable. The staff is always cheerful and helpful.

Jan 5, 2018

Have been a customer for years and I always get in quick. The staff is great and professional.

Jan 5, 2018

Dr. Richardson is great and has all ways taken the time to answer all my questions. Being able to view and order your glasses from your website would be great. It would also be great if we could tell you glasses we want and you order them if you don't have them.

Jan 4, 2018

Always friendly and professional.

Jan 3, 2018

I appreciate the time and attention provided by Dr. Richardson and all of the staff. I never feel rushed and feel like I am important to them. The selection of eyewear is excellent and they help me understand my insurance benefits.

Dec 11, 2017

I was really satisfied with my visit .Everyone was so nice made me feel so welcome .the care was great I have good all my family and friends about you .Thank you so much

Dec 5, 2017

Everyone at Lighthouse Optical is wonderful! Dr. Richardson and his staff are absolutely-top notch!!!

Dec 4, 2017

I was a new patient so I got the works done, I may have been in there 2 hours but it didn't feel like it the assistants were friendly and all had great attitudes and the Dr. Richardson was great as well, very thorough and super friendly. I will be a patient there for life!

Nov 27, 2017

I enjoyed my apt w/Dr. Shepherd and the ladies. I love the glasses I picked out and look forward to picking them up when they are ready.

Nov 22, 2017

Very friendly, knowledgeable staff. Got my visit started ahead of schedule. Best office in town!!

Nov 10, 2017

Everyone is so friendly, kind and caring. Would go to any other Optical, as long as Horner Rausch Optical is here in town.

Nov 9, 2017

As an out of town/state patient, I cannot brag enough on the time and attention to detail of the doctor and staff. They go way beyond what I experience in the city/state where I live. Thank you.

Nov 7, 2017

So grateful for the staff at Lighthouse Optical! I was not going to have my eyes dilated, grateful that the doctor saw something on the 3d image and found a tear in my retina that will be repaired next week.

Nov 6, 2017

I was extremely please with my experience at your business. Everyone was very polite and put me at ease immediately. My concerns were met by the doctor as well. It is nice to have your concerns listened to and a plan of action put in place. I look forward to a long relationship with your business.

Nov 6, 2017

Wonderful experience, helpful and friendly staff, efficient and organized. What else could you want?

Oct 28, 2017

Very nice appointment and staff were professional.

Oct 24, 2017

Everyone is so nice as always.

Oct 20, 2017

Love going to e-mail to check my appointments. Dr.Richardson and his staff are the best. A very welcoming atmosphere and someone is always ready to help.

Oct 20, 2017

Love the staff and Dr. Richardson! Always looking out for my best interest. Willing to take my call and answer my questions anytime. Appointments are on time and thorough. Great eye care provided.

Oct 20, 2017

Friendly and Professional. The whole staff is great. They see you promptly. Doctor Richards is Nit only highly qualified and professional but friendly also.

Oct 16, 2017

I've been to you guys for years and just keep coming back so I must be happy with everything about your services.

Oct 14, 2017

Everyone was very friendly, professional and warm. I felt the exam was thorough and was happy with the frame choices.

Oct 9, 2017

Wonderful place. Everyone from the front desk, to the check out was very helpful. Actually, they told me I had an additional benefit on my insurance i didn't know I had!!!! Dr. Richardson is great! Picked up my glasses and she took the time to make adjustments and made sure they were good. I will be coming back for my next appointment.

Oct 5, 2017

Always very professional. Great group of employees who make you feel that you are special.

Oct 3, 2017

Dr. Richardson and his staff are great. Very supportive and understanding. The atmosphere is comfortable and they are helpfull in any way possible.

Oct 3, 2017

Love this office Dr. Richardson and his staff are professional and super friendly. Been going here 15 years never had a bad visit.

Sep 27, 2017

Dr. Richardson and the staff are very efficient and caring. They make you feel at ease and let you know what they are doing every step of the way.

Sep 22, 2017

The staff and Doctor always have time for you. Any question is always answered competently and courteously.

Sep 14, 2017

Everyone is always friendly and caring

Sep 13, 2017

Very thorough. On time. Everyone very friendly.

Sep 13, 2017

Always a good experience

Sep 11, 2017

I always have a great experience with Dr. Richardson and the office staff!

Sep 8, 2017

always pleased with every visit

Sep 8, 2017

I am always treated with respect and genuine concern for my well being.

Sep 5, 2017

Dr. Richardson took good care of me as always. Been a patient of his for many, many years. The staff is great also.I personally wouldn't go any where else.

Aug 30, 2017

Dr. Richardson and his team do an outstanding job! They assisted me with an urgent eye issue in a very thorough, timely, caring, and professional manner! I highly recommend Lighthouse Optical for all of your eye-care needs.

Aug 29, 2017

I love the online avenue to contact the office and take care of appointments. I also would prefer to give feedback in this manner.

Aug 28, 2017

Great staff, clean facility, Dr. Richardson is wonderful, and great with kids, and everyone very informative. The nurse who did the pre examination even gave my kids part of her lunch when they mentioned they were hungry! It is also a Christian atmosphere which is important to me, and so rare these days! Thank you Lighthouse Optical!

Aug 21, 2017

Everyone was pleasant & helpful. Dr. Richardson's exam was thorough & he explained everything well.

Aug 16, 2017

Horner Roush Optical is very good and thorough, reliable and knowledgeable. He also has a way of setting his patients at ease. Would recommend him for any Optical needs.

Aug 15, 2017

Excellent service. The staff is always so nice & friendly and Dr. Richardson works to make sure that everything is just right with your vision.

Aug 14, 2017

My visit went very well. I was thrilled to be worked into being seen, felt the exam was much more thorough than any eye exam I had every experienced, and very happy to find that the store was open later, which gave me plenty of time to find a pair of frames.

Aug 10, 2017

Super nice and friendly, as well as quick.

Aug 8, 2017

Pleasant and quick nice people and easy to work with.

Aug 8, 2017

Very efficient and Friendly

Aug 8, 2017

Wonderful experience!!! Always super nice

Jul 27, 2017

very well pleased with service I get at light house optical

Jul 17, 2017

Lighthouse Optical is excellent! Friendly, positive atmosphere, and always able to help with any problems. Amazing service. My family has been going for years!

Jul 8, 2017

This is the only place I'll take my family. With a child and a disabled husband, everyone in the office takes great care of us and makes getting help and an appointment easy, whether a routine or emergency need. Plus, Dr. Richardson is very good and experienced. He was the first to suspect I had diabetes due to his thoughtful testing.

Jul 3, 2017

Office was nice and clean. Just a short wait in waiting room and before seeing Dr.. The staff was nice and everyone was thorough thru out the exam.

Jul 3, 2017

Great Dr. & staff, always friendly and helpful. Wouldn't go any where else.

Jun 29, 2017

Everyone at Lighthouse Optical are very nice and accommodating. It is great that they now have an evening of later business hours so that folks don't have to miss work for their appointments. Dr. Richardson is great! I love the appointment reminders that I receive via text message also.

Jun 22, 2017

You always make me feel like family. I actually enjoy seeing you all and leave looking forward to my next visit. Dr Richardson always takes time to go over everything and never rushes on to the next patient. Thank you all! I even got a pizza coupon........

Jun 13, 2017

Outstanding doctor and staff. Prompt, caring, and expert attention.

Jun 12, 2017

The doctor and girls here are very kind and very helpful. They are always very good to me.

Jun 10, 2017

A great place to go to get your eyes checked. Also a great place to get glasses

Jun 5, 2017

Such a friendly helpful crew!

Jun 5, 2017

Excellent service.. Dr Richardson and his staff were very friendly. I would recommend them to all my family and friends.

Jun 5, 2017

I recently moved to Tennessee from another state. During my first visit, I found Dr Richardson and his staff to be very thorough and knowlegable. I was very impressed and will definitely keep coming back.

Jun 3, 2017

I had a emergency situation come up. I called & was told to come right in to see Dr. Richardson. I was given an exam & some tests and Doc referred me to a specialist, who saw me the next morning. We have been seeing Dr. Richardson for many years. Wouldn't want to go anywhere else. His staff is very caring & frIendly.

May 29, 2017

Doctor Richardson and the staff are always friendly, welcoming, and professional. I would recommend Lighthouse Optical to anyone.

May 26, 2017

This was my first time EVER in my 30 years of life at an eye dr.. it was a very pleasant experience! Everyone was awesome, & friendly! They all explained very well what they were doin also, since it was my first time. Answered all questions. & a big thanks to the lady who let me try on a milllion pair & gave me her honest opinion at each one i tried on..not once seemed in a hurry or upset that i was tryin them ALL on lol. She even recommended some does & donts of buyin my first pair.. some hints..Thank you for your time & kindness! They all made me feel welcome. & it was all FREE! yes i have insurance, but nothing is ever free!

May 26, 2017

Love Doc Richardson and his staff. Always so nice and friendly!

May 25, 2017

Need to work on properly keeping an appointment. Waited 1 hour past appointment time. Everything else was top notch everyone was polite and professional.

May 22, 2017

Staff did a great job all the way through!

May 17, 2017

Great service! Exceptional staff! Highly recommend!

May 16, 2017

The doctor and staff is always courteous, friendly, helpful, goes the extra mile on insurance billing, kind and caring.

May 11, 2017

I awoke with an extremely irritated eye from what felt like a "rock" falling in during the night. A long, over an hour, drive confronted me and I anticipated the hazards of high-speed driving with the bothersome and constant irritation and tearing eyes. Knowing our local Horner-Rausch store is "on the way," I stop in without an appointment. The doctor was not yet in-house, so I hurriedly left. Although offered an appointment, I was unable to return until the following morning. I had been provided with an appointment immediately after opening time, saw the doctor, and was completely healed from an effective treatment plan. Throughout the episode, I sensed the staff's empathy, concern for my situation, willingness to assist in all manner possible, and offer priority to my circumstances. I knew I was in really good hands!

Apr 21, 2017

Always a great experience with Dr. Richardson and his staff. They are helpful, friendly, and knowledgeable with regards to all aspects of optical care.

Apr 13, 2017

The friendly staff at Lighthouse Optical made the whole experience easy, painless and even a little fun. At 56 and just getting my first pair of glasses, I experienced a bit of trepidation. The selection was immense and the options were clearly explained as they walked me through the process. I would highly recommend these folks for all your eyewear needs.

Apr 12, 2017

Very pleased. Staff is always kind and very helpful. Thank you all.

Apr 5, 2017

The personnel at Lighthouse optical are some of the finest people I have met. They are very hospitable as well as knowledgeable in their field. When I had a concern over a lack of information, Dr. Richardson took some of his lunchtime to answer my questions thoroughly. I really appreciate Lighthouse Optical's approach to doing business and am more than pleased to encourage friends and family to experience the same level of care I received.

Apr 2, 2017

Always a familiar, friendly, hometown feeling when I come for appointments... I love the staff!

Mar 23, 2017

Always an awesome experience

Mar 22, 2017

I always have a nice time at the Lighthouse. They are patient with me because of the questions I have.

Mar 22, 2017

Great service. Always top service from the time you enter the front door.

Mar 20, 2017

Wonderful eye exam visit! Friendly staff and Dr. Richardson was great! They had a good selection of frames and gave me lots of help in choosing the right one. Thanks, y'all!!

Mar 19, 2017

It is always a pleasure to got to Lighthouse Optical. Great service, Dr. Richardson and staff are fantastic!

Mar 18, 2017

We've been coming to Dr. Richardson for years. He's the best and so is everyone there. The whole crew makes you feel welcome from the moment you enter to the moment you leave . Thank you all for a pleasant experience everytime!

Mar 17, 2017

Awesome place!!!! Will be back. Got in without an appointment and taken right back.

Mar 6, 2017

Extremely friendly experience.

Mar 3, 2017

always great service, on time, very friendly and helpful, very knowledgeable

Mar 1, 2017

Excellent service by professional and caring staff.

Feb 27, 2017

A clean and attractive office, friendly, competent techs, a thorough Doctor and fair prices. What more could you want?

Feb 24, 2017

My appointment was very responsive to my situation and very encouraging. It helped to make this entire experience better and was quite reassuring.

Feb 23, 2017

I have been a patient of Dr. Richardson for 13 years and he and his staff have always been courteous, and professional.

Feb 20, 2017

Very very happy with my visit

Feb 20, 2017

Prompt, professional, and pleasant.

Feb 20, 2017

Always a pleasant experience with Dr. Richardson.

Feb 15, 2017

Wonderful friendly staff. Couldn't ask for better. Helped me immediately. I had a very painful scratch cornea.

Feb 10, 2017

5+ Great Service Highly recommend them. My husband & I both use Dr Richardson. Great people. Everyone is so friendly + helpful.

Feb 8, 2017

Very friendly and knowledgable staff

Feb 1, 2017

Dr. Richardson and all staff are great! Their office is inviting and always professional and friendly.

Feb 1, 2017

I love how nice & helpful you always are when we come in. I've never had a bad experience with your office.

Feb 1, 2017

Always a friendly, immediate welcome for customers when entering the facility. One feels comfortable in the ample and tasteful layout of the facility. There is a reassurance that customer needs will be met to satification.

Jan 26, 2017

I am always pleased with the way I am treated at Horner Rausch with Dr. Richardson! AND please let him know that the eye drops he gave me due to my dry eye are helping tremendously! Thank you!!!

Jan 23, 2017

My Asst Technician was very courteous and thorough with my appointment prep. Dr. Richardson asked and answered all questions. I am very happy with my appointment.

Jan 23, 2017

I absolutely love Lighthouse Optical!! Everyone is so kind and courteous, even the lady that helped me choose my glasses was kind! She did a great job matching my frames to my round face.

Jan 19, 2017

I really like being able to access my patient records from online.

Jan 19, 2017

Eye exam went smoothly. Everyone I interacted with was friendly and very helpful. Picked up my new glasses on the same day. Would recommend to everyone.

Jan 16, 2017

Disappointed with the fact that your online intake forms don't work.

Jan 12, 2017

hey guys just wanted to say thanks , i went to a lot of places checking to see if my insurance and out of 6 , i choose you all cause of how nice and friendly the ladies were, they never made me feel like i was bothering them !!! doc Richardson was the best and again made me feel like old friend !!! so thank u and 5 stars

Jan 11, 2017

Exceptional service and care.

Jan 11, 2017

This was my first eye exam in over 20 years and I would recommend Lighthouse Opticle to everyone!!! I even had to change my appointment at the last minute and they accomadated me and I was in and out in a timely manner!!! Great experience and the staff is AMAZING!!!

Jan 9, 2017

Everyone was very nice. Very professional office.

Jan 5, 2017

Friendly staff; had no wait; a great variety of frames. I highly recommend them!

Jan 4, 2017

Very nice. Knowledgeable. Professional. Great with my children. I've found an eye doc I can take my family!

Jan 2, 2017

This is a great place. The staff does an exceptional job.

Jan 2, 2017

Great staff and Dr Richardson corrected my vision problems. Everyone there works well together and are great at explaining your questions, I would highly recommend their service for your eyesight problems.

Dec 23, 2016

Definitely 5 stars!! The staff are knowledgeable, professional and kind

Dec 20, 2016

Light House Optical have the sweetest employees ever. Always been very professional as well as making you feel important. Dr. Steve Richardson is # 1 in my book.

Dec 14, 2016

Prompt,courteous service is always appreciated.

Dec 14, 2016

Great service and friendly people.

Nov 30, 2016

I look forward to seeing you all. (No pun intended). Everyone is kind. Dr. Richardson and the techs are thorough and answer questions regarding tests. The optitions are helpful. It is a very welcoming atmosphere.

Nov 21, 2016

Your follow ups are very helpful in helping me keep my appointments.

Nov 21, 2016

I received a warm welcome as I entered the office. All the staff was very attentive and professional from start to finish. Stress left and I found my visit to be enjoyable. Yes, I would recommend Horner Rausch Optical to anyone in need of glasses or eye care.

Nov 12, 2016

Very friendly and convenient, plus picking was good

Nov 10, 2016

Every time my wife and/or I have been in for a visit we have been extremely impressed by how quickly we get through our appointments. We rarely have to wait more than 5 minutes to be seen (even if we show up early for our appointments). The staff is extremely friendly, knowledgeable, and efficient.

Nov 3, 2016

All the staff at LightHouse Optical were friendly and helpful..The various tests were explained properly in plain English..I was promptly taken care of, every step in my appointment process. I was also provided a copy of my spectacle RX upon my request..I would recommend this office to my friends..

Nov 2, 2016

Awesome job. I always feel relaxed and well taken care of.

Oct 31, 2016

Very nice place for someone new looking for a great dr and office staff. Thank you for making my visit very comfortable

Oct 30, 2016

Very professional and thorough exam. Nice atmosphere and very nice staff

Oct 26, 2016

Dr Richardson was professional, friendly and knowledgeable. The entire staff was friendly and helpful and made me feel comfortable. I was extremely pleased with my visit.

Oct 17, 2016

Very present experience.

Oct 14, 2016

Nicest people on the planet they have been providing my eye wear for 13 years!! 😊

Oct 12, 2016

Everyone is pleasant and competent...even the new "kid on the block"

Oct 10, 2016

I had an amazing experience at Dr. Richardson's I came in to get my glasses duplicated if possible, Not possible as they were in too bad a shape so I asked if they could take me as I live 40 miles away and they took me right away and gave me a thorough exam. The best eye exam I have ever had. Dr. Richardson pointed out some issues that will need addressed. No other place I have ever been Has done that. It was amazing his level of care. I purchase two pairs of glasses in my prescription and am very happy with the service I received. I would recommend them highly.

Oct 7, 2016

Could not ask for more caring, efficient, and friendly people.

Oct 7, 2016

I would highly recommend this office. The Dr was so professional and kind.

Oct 1, 2016

I was referred to Dr. Richardson from my family doctor because of spot in my vision. I was worked in the same day, had an appointment at 2:00 and was taken back to a room at 2:00, that is a record for me I didnt have to wait hours. The Doctor and his staff were VERY friendly and helpful with the procedures that were done. Thank You so much. Julie M. Cookeville TN

Sep 26, 2016