Reviews

Wonderful customer service

Oct 22, 2021

Excellent service and staff. Very professional.

Oct 14, 2021

First time really getting my eyes checked. I haven’t been able to see things as good as I thought I should. Everyone in the office made my visit pleasant and everyone was very friendly.

Oct 13, 2021

The wait time was great they get you in & do what needs to be done they don’t rush you through the visit.Everyone was really nice & they seem to care about their patients.I highly recommend Lighthouse Optical.

Sep 27, 2021

Long wait time. Spent too much time getting my lens ordered

Sep 27, 2021

Dr. Richardson and his staff at Lighthouse Optical are very kind, do a thorough examination, and help you pick out what you want. I go once a year to get new glasses, and I haven't been disappointed once. I really like them.

Sep 26, 2021

Best place to have eye exam. All associates are super friendly.

Sep 24, 2021

I’ve never been treated so well, never had an eye doctor be so interested in helping me see to my best potential. They always have a friendly smile, and an answer to my questions. I couldn’t imagine going anywhere else.

Sep 22, 2021

It was very nice having the new patient forms on the website anc having them able to be filled out and send while on the website. Everyone was very professional and efficient. A good place.

Sep 21, 2021

Friendly helpful staff. The entire office personnel functioned as though they actually enjoyed their work and work environment. Dr Richardson was great. Thankfully my problem was minor. Will return again.

Sep 18, 2021

We always have very thorough eye exams and the doctor and staff are excellent! Everyone is always so friendly and helpful!

Sep 15, 2021

Exceptional service and everyone there is so pleasant and cheerful.

Sep 10, 2021

Love Dr. Richardson, Kelly, Rachel and the whole staff. I am a VERY picky physician and don't say that lightly (nor would I care if they all had lousy personalities which they do NOT). What I care about is that they know what they are doing, Dr. Richardson is an exceptional doctor and has clearly picked very competent staff. They have taken great care of my husband and me and fixed an issue I have been struggling with for weeks with a local opthalmogists office. Could not recommend them more highly for their professional competence. Just to make sure you also understand that they are also unfailingly pleasant and FUN.

Sep 10, 2021

My 1st visit was very pleasant & the Dr & her assistant made me very comfortable. Thank you so much

Sep 9, 2021

Everyone is always so kind. Ms Marlaina is always so helpful when picking out glasses.

Sep 8, 2021

Everyone says Friendly and Professional Staff but the staff at Lighthouse Optical truly are and then some. I appreciate the warmth and concern they show each and every visit. Dr. Richardson take the time to answer any questions and to ensure you understand all aspects of your exam. You never feel rushed but always appreciated as a patient.

Sep 3, 2021

I had some blurry vision and pain from scratching my cornea, and Dr. Amanda Kirk was prompt, professional, and got me seeing 20/20 in no time! Great staff and great customer experience. I “see” myself staying there for a while!

Sep 2, 2021

FABULOUS SERVICE...AS ALWAYS!!!

Sep 1, 2021

Great experience overall friendly professionals

Aug 19, 2021

Always a pleasant visit.

Aug 16, 2021

Everyone is so helpful and friendly ‼️ I drive a distance for this type of customer service.

Aug 11, 2021

I love coming here the people are always so nice and treat you like family

Aug 11, 2021

Very professional! Very friendly. No matter how many questions we asked, they were all patient and courteous. Frame selection is always a nightmare fir me as my vision without my prescription on is legally blind. Yet your staff was very kind and helpful. I loved their gentle expressions when they thought a frame would not be in my best I treat and the joy when a frame looked great.

Aug 2, 2021

Pleased to be taken in so quickly n checked thoroughly, treatment prescribed n follow up suggested if needed. Now after 6days eye is almost normal. Will continue drops till gone. Will call if need. Otherwise will call for appointment to have prescriptions for new glasses etc. thank you

Jul 18, 2021

Very good service from front desk greeting, lab technician checked eyes and recorded results and then Dr. Richardson finished out my exam. Very caring and friendly facility. Thank you.

Jul 16, 2021

Very pleased! Staff was kind and I didn’t have to wait long. Prices are reasonable. 5/5 for me🙂

Jul 15, 2021

Great service with very caring people.

Jul 9, 2021

Everybody there are so professional and nice, always smiling, very caring!

Jul 8, 2021

I have always received any help that I needed and have never had to wait long to be seen. It is nice to actually get in at the appointment time! Everyone is always friendly and helpful.

Jul 5, 2021

very good service,staff i friendly courteous helpful.

Jul 4, 2021

Extremely helpful and kind. The know what and how to take care of biz'.

Jun 30, 2021

Staff is courteous and helpful.

Jun 28, 2021

I highly recommend Dr Richardson and his staff . Caring , understanding from the time you walk into front office doors until you leave . They truly care about your visual issues and plan out the best way to care for the problem you are facing ..

Jun 24, 2021

Bad experience no refunds beware!

Jun 24, 2021

Always a good experience at Lighthouse! Very friendly and professional staff and of course, love Dr. Steve!

Jun 11, 2021

Lighthouse Optical is one of the best medical offices in town! Easy to talk to, friendly, efficient, and professional. Every staff member makes you feel like they value your business!

Jun 9, 2021

Thank you so much for seeing me the very day I requested. Such an efficient office and pleasant people!

Jun 3, 2021

Very polite and friendly staff. Doc was very informative and genuinely concerned about my vision needs. Great selection of eyewear for all. Really enjoy my visits there.

May 31, 2021

Lighthouse eye doctor Dr. Richardson

May 28, 2021

I had to go in for an emergency visit due to having sties in both eyes. I didn't have an appointment but they were able to work me in quickly. Dr. Richardson set me with a prescription and I'm already much better.

May 26, 2021

Awesome staff! Smiling and knowledgeable.

May 25, 2021

Very friendly and professional in providing their services. Good selection of frames.

May 24, 2021

Its always a pleasure to do business with Lighthouse Optical. Everyone is so friendly and helpful.

May 21, 2021

Love Lighthouse Optical the staff are very friendly and knowledgeable My doctor is Richardson would definitely record this place it’s awesome

May 19, 2021

Very friendly and efficient staff from front desk personnel to the Optician. The individuals who help me with my new glasses were extremely knowledgeable and patient with me during the process of selecting and fitting the glasses.

May 17, 2021

Great service and thorough exam. Very satisfied.

May 14, 2021

Terrific all the way around. Thank you for the great service!

May 14, 2021

This practice provides excellent care. The staff members are polite, friendly and competent. Dr Richardson is superior in his care for his patients. FIVE STARS!

May 13, 2021

Great people, great service!

May 10, 2021

Friendliest doctor and staff of anywhere that I go. Thankful for and love coming to Lighthouse Optical.

May 10, 2021

The team at Lighthouse is great! Everyone was super friendly when I walked in and I was well taken care of. Dr. Richardson listened to my concerns and set up the right plan for me!

May 6, 2021

As usual great service. Blessings to all Thanks 🙏

May 5, 2021

Everyone one there is awesome I highly recommend

May 4, 2021

Great staff. Great experience.

May 4, 2021

Staff was very friendly and welcoming!! Loved my experience

May 3, 2021

Really awesome service. Everyone was so kind and helpful. They were all knowledgeable and it was a really great experience. I definitely recommend anyone to go here for their eyeglass/contact needs.

Apr 30, 2021

Enjoy this eye appt and was treated with care. It was a followup from my catarac removal and implant. Enjoyed the communication from the personal. They all make you feel very comfortable.

Apr 23, 2021

We continue to drive the 80 mile round trip to have the professional and personal services of Lighthouse Optical. Dr. Richardson, his staff and the state-of-the-art diagnostic equipment provide a thorough eye exam. The atmosphere of the office is friendly and welcoming, helpful and caring.

Apr 23, 2021

I absolutely love this place! Warm and inviting environment, awesome staff. I entrust Lighthouse Optical for all my vision and eye care needs.

Apr 23, 2021

As always the staff was very nice & caring.

Apr 21, 2021

I absolutely loved how the staff and Dr. took time to go over the results of my exam and the process of picking out the new glasses.

Apr 19, 2021

Love this office! Everyone is always so polite and friendly. It is a pleasure to deal with any of the employees! Dr. Amanda Kirk is great, she takes her time and explains everything! And the nurses are a pleasure.

Apr 19, 2021

Dr. Richardson and the staff at Lighthouse Optical have always gone out of their way to accommodate me and my slow walking issues, due to severe knee pain and problems with bone rubbing bone in both of my knees. You won’t find a more courteous and kind optical business in Cookeville and the surrounding area. They are top of the line, in my personal opinion.

Apr 18, 2021

Great service. Friendly staff, several of whom I am familiar with and enjoy seeing them each year. Love Dr. Richardson and appreciate the professional, knowledgeable way he always treats me but I also like him as a person and I think he feels the same.

Apr 16, 2021

Lighthouse Optical is by far the best office for eye care I have ever been to.

Apr 14, 2021

Excellent service! From the front to the doctor! I will see you every year! Thank u for having us.

Apr 5, 2021

As always. all the staff greets you and makes you feel at home. Dr Richardson is very knowledge and cares about his patients. I wouldn't go anywhere else.

Mar 22, 2021

I have been going to Lighthouse for many years and have been very pleased.

Mar 22, 2021

Excellent care concern and efficient! The staff super kind, respectful, caring and the place was clean/comfortable!

Mar 22, 2021

Very polite and courteous staff. I always enjoy my visits and appreciate how helpful everyone is!

Mar 19, 2021

As usual, I was completely satisfied with my visit.

Mar 15, 2021

I am always pleased with the excellent treatment we receive from the Doctor and Staff at Lighthouse Optical. I highly recommend them.

Mar 15, 2021

fast, friendly service, everyone was very professional while doing their jobs.

Mar 15, 2021

I could not have been more pleased with my experience at Lighthouse Optical! Dr. Richardson and his staff were extremely courteous and professional! Would highly recommend Lighthouse Optical to anyone who needs help with their vision problems! It was great!

Mar 12, 2021

I was glad I choose Lighthouse Optical. Everyone was friendly and answered any questions I had. They made sure I understood my options and what they were recommending.

Mar 5, 2021

This was my first eye exam. They walked me through everything and was very knowledgeable. Our family will always trust them.

Mar 3, 2021

Great place for your eye care

Mar 1, 2021

Everything was top notch service wise I did have to pay out of pocket on my glasses. When I made the appointment I was told my insurance would cover the cost.

Feb 12, 2021

I appreciated so much that everyone was eager to help me and answer my questions. Thank you. No offense, but I hope I don't need to see you again until next year. ;)

Feb 10, 2021

Everyone was very helpful. A great place to get an eye exam abs glasses!

Feb 8, 2021

I love the online it is great.

Feb 8, 2021

All the people were really nice

Feb 7, 2021

Wonderful! All the staff are pleasant, efficient and knowledgeable. The eye dr was great. I will always want to be a patient here. Thank you so much

Feb 5, 2021

I’ve been to many eye offices over the years but Lighthouse Optical is the absolute best! They are incredibly friendly, helpful, and professional. The space is always clean and the doctor is fantastic!

Feb 3, 2021

They were very informative and helpful, kind, and got me a same day appointment when the wait was a month everywhere else. They understood the urgency for work to see properly and they got my glasses order right after my exam

Feb 2, 2021

Yearly check up and it went great. Friendly staff and I love my doctor. Very helpful and listened to my concerns. Definitely would recommend.

Feb 1, 2021

I should have known not to use another outfit for the exam and specs. All of my experiences at Lighthouse have always been plpeasant, with personnel always professional and most courteous. The prices appear to be competitive, and service is always prompt.

Jan 31, 2021

I was in a few months ago and had picked out frames that I really liked. Now 2 months later, not only did they remember the frames I selected but ill ge getting my glasses in just a weeks time. They really go out of the way to ensure a positive experience and I couldn't be happier.

Jan 29, 2021

Oh my goodness, I don't know where to start with the kind treatment from the first person to greet me to the person that said goodbye. Each person, especially the doctor began a relationship with me. This was my first visit and I did not leave there feeling like just a number. I was told some things about their lives and I shared some of my life. I felt like they cared about my eyes and me as a person. The doctor was thourough and professional. I was referred by a friend to Dr. Kirk and I will be reccommending her to everyone.

Jan 28, 2021

Everyone was great. I highly recommend Lighthouse for anyone’s eye care needs.

Jan 28, 2021

Very professional and friendly. Highly recommend this optometrist.

Jan 23, 2021

Always professional, friendly and efficient. Been going there for 20+ years!

Jan 12, 2021

Very good at helping and diagnosing eye issues. Staff friendly and helpful. Would recommend

Jan 11, 2021

We absolutely love Lighthouse optical. We used them when we used to live in Cookeville and went back to them as soon as we returned to town. Highly recommended!

Jan 11, 2021

Always enjoy the care and service I receive at Lighthouse Optical. You are greeted when you arrive and cared for until your visit has ended. If I pick glasses out this is my favorite part...they help me make my decision and I am grateful for this.

Jan 9, 2021

It is always a blessing to see you all.

Jan 8, 2021

We so appreciate your service and friendship. You are a blessing! It was good to be surrounded with positive and encouraging people.

Jan 8, 2021

Very through exam got in and out in less than an hour everyone is very nice even had glasses fitted and ordered

Jan 7, 2021

Everyone was great from front doctor and leaving! Great experience will always come their! Costumer service excellent!

Jan 5, 2021

Excellent exam and friendly, knowledgeable staff.

Jan 4, 2021

Amazing staff and excellent professionalism. I will never go anywhere else

Dec 31, 2020

Great visit! Everyone was very friendly and helpful.

Dec 31, 2020

Lighthouse Optical in Cookeville TN is the BEST place to go, hands down. The service you get from everyone there is above what you would expect-Always. They all portray a care in their voices, their actions and their demeanor. They are easy to do business with and will work around you to make you feel special and very comfortable. My entire family goes here and I would recommend this place to anyone. Please try them as you will not be disappointed.

Dec 23, 2020

Staff always helpful and courteous, Dr. always takes time to listen and I don't feel rushed.. I feel confident in their care.

Dec 21, 2020

Everyone was welcoming, friendly, willing to explain and answer questions.

Dec 21, 2020

Very thorough exams an testing advanced.Dr.Richardson an staff very proffessional an caring.TY

Dec 18, 2020

I won't go anywhere else! The staff there is the best. I challenge you to find a collective group of better people anywhere else. Guess what, you can't!

Dec 17, 2020

This was my first visit to your office and I was very impressed by the staff and the office. The staff was friendly, professional and knowledgeable. My wife and I have been patients of Dr Kirk for many years. She is a really nice person and I'm sure a wonderful addition to the staff.

Dec 14, 2020

Good service. Friendly staff

Dec 14, 2020

Very professional and friendly experience during my visit. Also phone contacts and texts are extremely helpful. Would recommend this practice to everyone.

Dec 12, 2020

Dr. Richardson is very caring and understanding. He is nice and explains everything thoroughly. I would recommend him to my family and friends.

Dec 10, 2020

Helpful friendly team. Tons of frame choices...definitely recommend to friends.

Dec 10, 2020

Very friendly, helpful, and understanding staff. They don't mind restarting the test when clients mess up. Also understand when you have a last minute problem and have to reschedule.

Dec 8, 2020

Friendly and helpful staff. I appreciate their approach, answering questions, and taking time to make sure the patient understands everything.

Dec 4, 2020

Very professional and thorough. There was no wait time. The staff was courteous and friendly.

Dec 3, 2020

Very pleased with process from start to finish . Wait time good, staff knowledgeable and courteous!

Dec 3, 2020

I would like to say that everyone was so thoughtful, I would recommend them to all my family and friends.

Nov 23, 2020

Great service every time.

Nov 22, 2020

Always a pleasure. Friendly and knowledgeable staff. Professionals throughout.

Nov 20, 2020

I will have to say everyone was very friendly. They took time to answer all my questions and discuss different options available to me. I’ve already referred my daughter to them.

Nov 19, 2020

The moment I walked threw the doors I was greeted and taken care of. Everything was explained and the process was fast and painless. I would HIGHLY recommended anyone to go here! They will continue to get my business!!!

Nov 18, 2020

I cannot say anything bad about Lighthouse Optical. All the staff there are well trained and willing to help or assist their patients in every way.

Nov 16, 2020

Dr Richardson and entire staff were so courteous and helpful. I had all my questions answered and would recommend them to anyone.

Nov 11, 2020

Great service and friendly atmosphere.

Nov 5, 2020

Always greeted with smiles❤️

Nov 4, 2020

Dr Richardson was friendly knowledgeable and professional, staff the same, Highly recommend!

Oct 30, 2020

Amazing! I've dealt with allergies and an eye infection for weeks, intending to see a doctor. When I called for an appointment they got me in within a couple of hours. Service was great. Dr. Richardson explains things patiently. Previously he had written a great prescription for specialty glasses involving prisms. Highly recommend this business.

Oct 29, 2020

The whole experience was great. Staff was very professional and the whole experience was much better than with my previous eye doctor.

Oct 23, 2020

Always a pleasure to visit Lighthouse Optical. Friendly, courteous Staff. Facilities have always been exceptionally clean and inviting but during this time of Covid 19 they have gone above and beyond to offer a comfortable abd safe environment. Dr. Richardson and staff take time to answer all question and you are treated in a warm and personal way. I highly recommend Lighthouse Optical for any Vision Needs.

Oct 12, 2020

I wish you had been able to check if my insurance was in network before I came in and sat for almost an hour. I am self isolating and it is very stressful to be out in the first place, especially so when it turns out to be a waste of time entirely.

Oct 5, 2020

Great visit. Friendly staff. Highly recommend.

Sep 23, 2020

The workers are always so pleasant and make everyone feel special! You feel cared for! Dr. Steve is the best!

Sep 18, 2020

Everyone at this office very kind and helpful.

Sep 17, 2020

Thank you for attending to my eyes joanne

Sep 4, 2020

Quick in and out. Always a great visit.

Sep 3, 2020

I love lighthouse optical. Girls are very curious and helpful. Dr. Richardson is so professional and kind.

Sep 3, 2020

Awsome team of opticians. Dr. Richardson is the best!

Aug 28, 2020

Everyone at Lighthouse Optical was very nice and professional. I'm so glad I decided to choose Lighthouse Optical as my eyecare provider. They have many styles of frames to choose from and awesome people to help you choose what looks best. Dr. Richardson gives a very thorough eye exam. Thank you to the staff of Lighthouse Optical...

Aug 23, 2020

Very professional, polite and efficient experience. Dr. Richardson takes the time to explain and answer questions regarding my vision care. The staff is knowledgeable friendly and genuine in their efforts to make you feel welcome. Highly recommend!

Aug 14, 2020

Very harmonious appointment

Aug 13, 2020

Service was great and the people friendly and knowledgeable.

Aug 10, 2020

AWESOME!! Treat us like family

Aug 8, 2020

Dr Kirk and staff were so considerate and patient. Results with magnification were much more than expected. I would recommend to anyone I know.

Aug 6, 2020

As always the service was excellent. Friendly staff and Dr Richardson is great.

Aug 6, 2020

Great experience with the staff and Doctor Richardson. Very friendly and helpful. I would highly recommend Lighthouse Optical!

Aug 5, 2020

As usual I had another wonderful visit. Everyone was helpful and professional. With Coronavirus I feel they were following all the protocol to keep me safe. Dr Richardson is awesome

Aug 5, 2020

Very good!! The staff are wonderful and a pleasure to work with

Aug 4, 2020

Dr Richardson is excellent. His knowledge and judgement are superior in his field. Most of all as a patient I can trust him and be confident in his treatment plan.

Jul 29, 2020

Very friendly staff everyone was polite. Was in and out fairly quickly even though they We're busy.

Jul 24, 2020

Everyone was very friendly and helpful.

Jul 23, 2020

Staff was very friendly & made me feel comfortable. I highly recommend them

Jul 21, 2020

A great place and team to help in all your eye needs!

Jul 20, 2020

Friendly/ helpful staff. Very efficient and take time to explain .

Jul 20, 2020

Everyone in the office is caring and professional. I love Dr. Stephen! He is the best in town!

Jul 16, 2020

Everyone who works there is very nice and professional. I feel like I get a very thorough checkup.

Jul 16, 2020

Lighthouse did a great job helping me see with no glass's. They sent me for a laser cleaning, both of my eyes were clouded from my cataract surgery and he found my problem. I recommend lighthouse for any of your eye problems. I'm 77 and now see great.

Jul 3, 2020

The appointment was one of the best I've ever had. The people there are the best! Courteous and professional. I heartily recommend Lighthouse.

Jun 29, 2020

Fantastic customer service as usual...I enjoyed meeting Dr. Kirk...will continue to be a loyal customer.

Jun 29, 2020

We used Lighthouse years ago was always pleased wit the service and our vision. Coming back was like coming home. Great service, knowledgable people and someone yo can trust with DR. Steve.Richardson.

Jun 15, 2020

Great people great service

Jun 12, 2020

Great place! The ppl there are the BEST. Very kind, and understanding. I been going there, OVER 20 yrs. Will NEVER go anywhere else.

Jun 8, 2020

As always, I was welcomed as I entered the building. All of the office personnel are very sweet and professional ladies. Dr. Richardson is the best. I recommend everyone that ask me about Eye Doctors.

Jun 5, 2020

I got to have a visit with the new doctor Dr. Kirk at Lighthouse. It was also my four year old son's first time visit. She was so good! She answered all my questions, was SO good and kind with my son, and made us both feel so comfortable. I highly recommend this office for all your eye/sight needs.

Jun 5, 2020

These people are so friendly and take the time to tell you what is going g.j on In layman's terms

Jun 5, 2020

I had a short wait time. Everyone was very kind and helpful. Overall it was a very pleasant experience. Thank you.

Jun 4, 2020

Was treated very well from start to Finish,as always.

Jun 4, 2020

What makes Horner Rausch great are the people. They are very professional, eager to help, caring, and smiling. The office is clean, up to date, and offers great products. I know I can trust this establishment!

May 30, 2020

Very pleased.Staff was professional,courteous,informative,very helpful. Excellent experience.I look forward to my next appt.

May 28, 2020

I love Dr. Richardson and his staff. They make you feel at ease and inform you of any changes t hat may be occuring.

May 28, 2020

Love how much patience these ladies have. I am a very undecisive person and took forever to find a pair of frames I was okay with. I am pretty sure it was after close when I decided. They didn't rush me one bit and offered help and never once tried to push me out of the store.

May 28, 2020

I was very pleased with the entire visit at my eye doctor appointment. Not only with the eye exam but also with the selection of the glasses and the particulars. There was no rushing to get to the next patient. Appointments were scheduled with a little room in between. It was a medical and business appointment but it included a friendly conversation along the way. I left with a smile.....

May 24, 2020

well disappointed I was not given a copy of my purchase of 2 glasses after I paid the full amount of 518.00. I would like to know what my charges were and what the insurance paid. The price of my glasses.

May 21, 2020

I’ve been a patient for many years only brief time I wasn’t due to insurance change. Staff & Dr. Richardson is very professional plus friendly & courteous. I have other medical issues so I have to have a doctor I can trust. All the trust & faith in Dr. Richardson and his entire staff. Definitely recommend to anyone! Thank you for taking care of my eyes. K. Bohannon/ Cookeville TN

May 21, 2020

Very friendly Answers all questions without acting like they r being bothered..

May 19, 2020

This yearly exam was the best ,

May 16, 2020

Very nice staff and great doctor

May 15, 2020

Dr. Richardson and the staff are awesome, pleasant and caring. My appointment was right after the Covid19 shut down, everyone wore masks and took extra precautions for their patients comfort and safety.

May 14, 2020

Staff is very friendly and very helpful.

May 13, 2020

Very p leasant experience . Everyone was extremely courteous and the dr was very good.

May 7, 2020

It sure felt great to be “Back Home” again with Dr. Richardson and the office ladies. From the very first time Dr. Richardson and his staff took care of my eye exam, many years ago, I’ve absolutely loved having my vision needs supplied in their office. There were a few years that their office didn’t accept my insurance, but as soon as my insurance changed and Dr. Richardson’s office accepted my new insurance, I automatically scheduled me an appointment and was extremely happy to get “Back Home,” once again. Guaranteed, hands down, you won’t receive the quality of customer service anywhere else in Cookeville, Tennessee, that you receive at Horner Rausch. Great affords prices. Hugh quality products.

May 6, 2020

First time being at lighthouse optical was very impressed by the entire staff would recommend highly

May 1, 2020

Dr. Richardson and his staff used every precaution during my recent eye exam. I appreciate their diligence during the covid-19 pandemic.

Apr 23, 2020

Everything went great. Employees and Dr very nice and great help during testing.

Apr 22, 2020

I have always had good results from my 20 plus years as a patient of Dr. Richardson. His staff is always pleasant to work with.

Apr 15, 2020

We continue to appreciate the care and concern shown by Dr. Richardson and his staff. When we were notified of the cost of the new prescriptions need for Art's glaucoma, we contacted the office to see if there was any other option. Dr. Richardson called our drug plan provider to inquire about other options on our behalf. His staff was quick to let us know the results of his efforts. He has been proactive in treating Art's eye problems, and we appreciate the help he has given us. Everyone in the office is upbeat, personable and treat us like friends.

Apr 14, 2020

I felt like I was treated very well by the staff and each eye test was explained very well.

Mar 26, 2020

My wife and I drive an hour and a half from Chattanooga to Cookeville to Lighthouse Optical. The staff there are amazing and know know what they are doing. Thank you Lighthouse Optical!

Mar 23, 2020

Lighthouse Optical..... The Wait Is Over.

Mar 22, 2020

As always very helpful inforative,quick service.

Mar 20, 2020

What a great place. Doc Richardson is an amazing eye guy. Caring and efficient. The staff is incredibly gracious and knowledgeable. I can’t imagine going anywhere else.

Mar 16, 2020

Dr. Richardson and his staff are thorough, friendly and kind. They feel like a family and welcome me like I am the same. I am always confident that my eyes have received the best care available. Additionally, their frame selection is always cutting edge current.

Mar 16, 2020

Very professional and friendly. Doctor says I have 20-20 but I'm not sure I believe him. Things blur in the distance and I my depth perception at night is pretty bad. I've gotten used to it though over the ten years I've gone without glasses. I told doctor it doesn't bother me I've gotten used to it. He was polite and professional said he didn't want me to become reliant on the glasses. Maybe I didn't stress that I only want them for nighttime. Maybe that's not what glasses are about. I'm confused really. Why am I paying for vision insurance? I'm going to get a second opinion from another doctor.

Mar 13, 2020

Thankful for you and your staff. We appreciate you all. We look forward to next time. God bless you all.

Mar 7, 2020

As always it was a pleasure to have our eye care provided by Light house!

Mar 4, 2020

Dr. Kirk and all her staff were great. I was very impressed with the state of the art equipment used during my routine exam. I will be back next year!

Feb 24, 2020

Staff are very nice. My only small complaint was the tissues you use in the office are so so rough especially having to use them for your eyes.

Feb 20, 2020

I had a great experience. I got in and out fairly fast, and the staff was very friendly and professional. I feel that they went above and beyond what most eye doctors locations do. They seem to genuinely care about their patient's needs.

Feb 20, 2020

Great staff and friendly service. I would recommend them to anyone

Feb 19, 2020

Loved the service provided at Lighthouse Optical. Dr. Kirk is now and will remain my eye doctor.

Feb 17, 2020

Always a pleasant experience for any eye issues or routine exam. Staff very helpful and kind.

Feb 13, 2020

Always a positive experience at this facility.

Feb 11, 2020

Always a great experience, quick courteous service.

Feb 10, 2020

Dr. Richardson has been my optician now for 22 years and has always been the best in my opinion. I've been wearing glasses for over 37 years, so I've seen my share of optometrists. If you want knowledgeable, polite and reasonable prices, then you should look no further than Dr. Richardson.

Feb 4, 2020

Your staff and Dr. Richardson greet their patients with supportive attention and friendliness making sure they feel cared for. We just moved here from FL and are building a house in Cookeville and glad we found great eye care. Thank you all!

Jan 30, 2020

Great experience! Great folks!

Jan 29, 2020

Prompt service. Friendly knowledgeable staff. I highly recommend for everyone.

Jan 27, 2020

Great patient experience, both administrative and clinical. Friendly, knowledgable, communicative, and thorough staff.

Jan 27, 2020

Clean, Polite, Professional, is how I describe the Lighthouse Practice..Very pleasant to deal with..

Jan 22, 2020

Every person I have encountered in the office has been amazing! The doctor was very thorough and took his time to exam me and listen to my concerns. There are not enough praise to give the girls in optical!! They are the best. They helped me pick out frames and took extra effort to help me find a pair i loved and that looked good. Those girls are fabulous!

Jan 20, 2020

Everyone very nice and helpful

Jan 20, 2020

Professional atmosphere and great service! I would recommend them to anyone who’s looking for a top-quality eye care!

Jan 19, 2020

Awesome service with well trained staff . I highly recommend Dr Richardson and his staff .

Jan 16, 2020

We love Lighthouse Optical. Everyone there are so sweet!! I have gotten the best eye exam I ever had. They are caring and patient with you when you take the eye test. I get very nervous an have a hard time choosing which is best the first or second lens. They always say take your time and they don't get frustrated with you. I have had a couple bad experiences so driving over and hour to go to this group is well worth it!! Thank you! He is a great Doctor and all the staff are terrific.

Jan 13, 2020

Always a very good experience to come there. Prompt, very competent and complete exam, staff is very courteous and helpful. I couldn't ask for more in this field.

Jan 9, 2020

was very impressed with staff and Doctor that saw me . Very professional and they helped me get over being nervous about what an eye exam was. Me could se my eyeball laying on face and Doctors doing stuff to it. Was Wrong on all accounts.

Jan 4, 2020

Dr Richardson and his staff are the best! They are always very professional and courteous. Dr Richardson is very knowledgeable. I highly recommend him.

Jan 3, 2020

They always do an excellent job! Best staff hands down!!

Dec 26, 2019

Very thorough eye exam by Dr. Richardson and staff. They are kind, patient, and friendly.

Dec 20, 2019

Great service. Doctor Richarson was professional and knowledgeable. He was a great help treating my dry eye issue.

Dec 12, 2019

Everyone was extremely nice and very helpful. They told me everything they were checking and why. Got through everything quickly without being rushed

Dec 11, 2019

Wonderful experience, everyone was very friendly.

Dec 4, 2019

Warm friendly engaging and professional. Always a pleasure visiting Lighthouse.

Nov 25, 2019

Everyone was very nice and helpful, will definitely be back! Everyone I encountered from entering the door to leaving was very nice and helpful!

Nov 25, 2019

Dr. Richardson and his staff are always friendly and professional. I'd recommend them to anyone.

Nov 21, 2019

I was so pleased with all aspects of my visit. The facility was clean and modern. The staff were warm and friendly. The Doctor was professional and cheerful. Thank you. I highly recommend you all.

Nov 15, 2019

All of the staff was friendly, efficient, and helpful. I got in before my scheduled time. Overall, a very pleasant experience! I'm glad I chose Lighthouse Optical!

Nov 15, 2019

I’m always treated professionally and personally. The staff is warm and thorough.

Nov 9, 2019

The Doctor and Assistance were cognizant practitioners. They are friendly, patient, and ready to answer questions.

Nov 4, 2019

Lighthouse is awesome! Professional and ready to provide service the moment you walk through the door!

Nov 2, 2019

I am so impressed with dr Richardson and his whole staff. I had accident and cut/scratched my eye and they got me in immediately! He was very calming and assessed the damage. He then followed up with me over the next week. I new if I had any concerns that they would be there for me. This was very comforting And going above and beyond what I expected.

Nov 1, 2019

Excellent care and services

Oct 31, 2019

My visits at Lighthouse were great. All the staff were friendly and very professional. Each of them made everything easy and comfortable. I could not have asked for,more.

Oct 24, 2019

Great service. Personal friendly and knowledgeable staff. Dr. Richardson is the best. He make you feel comfortable and welcomed. Explains everything so you don’t leave with any questions.

Oct 23, 2019

Everyone was VERY NICE AND HELPFUL MY HUSBAND was ecstatic at the service we were given we Will definitely Be back again Thank you for the WONDERFUL CARING SERVICE YOU HAVE GIVEN US

Oct 23, 2019

Was seen on time; no long wait, which was nice. Staff very friendly and professional. Dr. Richardson was nice and really knows what he is doing. I felt like I received a very thorough eye exam.

Oct 23, 2019

Dr Richardson & all his staff are wonderful!

Oct 19, 2019

My visit was awesome. From the. Moment I checked in until I walked out the door with a pair of affordable glasses, every member of the Lighthouse team made me feel “at home”. Everyone was courteous, warm, just genuinely friendly. I was seen on time and given the most extensive eye exam I have ever experienced. I will most definitely be making Lighthouse Optical my new “home” for my vision care and needs! Thank you ALL for a wonderful experience!

Oct 18, 2019

People,patient oriented .Terrific care an thorough exams experienced at what they do Thank you

Oct 13, 2019

This was my first experience with lighthouse optical, and I was impressed. Everyone there was very friendly and helpful. Everything was explained in detail and all my questions were answered. I also feel like my exam was thorough; they took extra time to make sure my prescription was precise. I would recommend Lighthouse Optical.

Oct 11, 2019

My experience at Lighthouse Optical was very pleasant. A peaceful and welcoming environment.

Oct 11, 2019

Very please, the whole staff is very good, friendly and very professional. Dr Kirk is very good. I would highly recommend.

Oct 7, 2019

Dr. Richardson is patient and thorough. I have been going there for 16 years and he is the best. His staff is also very corteous and helpful.

Oct 4, 2019

Prompt, friendly, professional

Sep 27, 2019

Excellent! Love these people and always feel they go above and beyond!

Sep 26, 2019

Dr Robison is awesome. He always takes care of his patients with a wonderful persona.

Sep 23, 2019

Always a great visit. Excellent staff. Kind and professional. Don't feel like a number at the deli counter.

Sep 20, 2019

Very nice and informative, answered all my questions

Sep 13, 2019

Dr. Richardson and his team are always so helpful, pleasant, and supportive. They listen and take care of specific needs. Thank you!

Sep 6, 2019

Excellent, very through, staff are super, would recommend to any one. they do need a better selection on men's safety glasses for employees who's offer a voucher, for those particular glasses. other than that, thank all of you for a great job.

Sep 1, 2019

I always have a good experience at Lighthouse Optical.

Aug 23, 2019

Wonderful staff. Very thorough eye exam. Very pleased.

Aug 23, 2019

Best dentist ever!!! Every person I encountered was very helpful and seemed happy to help.

Aug 22, 2019

The staff was courteous and helpful.....

Aug 19, 2019

The only choice in town for me is lighthouse optical. I highly recommend Doctor Richardson and his staff

Aug 16, 2019

As a new patient, everyone was very welcoming and the exam was very thorough.

Aug 7, 2019

Friendly and Professional.

Aug 7, 2019

I was very pleased with my visit at Lighthouse Optical. Everyone was very professional and very knowledgeable of everything. I would recommend Lighthouse Optical to anyone.

Aug 5, 2019

Love the Staff. The doctor and staff take time to explain to you all matters regarding your care.

Aug 2, 2019

Very professional yet friendly. Modern equipment. Dr. Richardson very caring as were the staff. Ten Starrs from me.

Jul 31, 2019

Excellent Doctor, competent caring staff.

Jul 31, 2019

I’m grateful that the doctor was able to do something to help my eyes. I’m still under treatment and progressing well.

Jul 30, 2019

Really impressed. Everyone at Lighthouse Optical was professional, efficient, and helpful (and fun). Dr. Richardson explains everything really well. The exam was very thorough and every step explained.

Jul 25, 2019

Dr. Richardson is wonderful, and his friendly, professional staff are courteous and kind. I wouldn't go anywhere else!

Jul 24, 2019

My experience at Lighthouse was awesome!

Jul 22, 2019

Love this office everyone is Pleasant and helpful. My apt was on time and Dr Richardson spent time with me and answered my questions.

Jul 12, 2019

Excellent reception area!!! Dr. Richardson and his staff are very kind, knowledgeable, and helpful. We have been coming to this place for so long that they know our family and we are treated super.

Jul 11, 2019

The staff is very attentive and accommodating. The ophthalmologist was very comprehensive eye examination.

Jun 13, 2019

I was very happy with my experience here.

Jun 13, 2019

These are the most caring and competent group of medical people in Cookeville. Dr. Richardson always answers all my questions and concerns. The staff is friendly, helpful, and kind.

Jun 7, 2019

I think Dr. Richardson is extremely knowledgeable and very personable but I did have a problem with the diagnostic machines as they’re extremely difficult to use and I have a sciatica problem I am I have to go through the maneuvers and be all stressed out to accommodate the machines so that I get the right results It is extremely uncomfortable

May 31, 2019

All aspects of the appointment went as usual. Excellent service on all levels.

May 31, 2019

Always a pleasant visit . Everyone was great.

May 24, 2019

All of the staff were very welcoming! Very thorough and a great experience for my first visit.

May 23, 2019

I had a large floater to appear in my eye. No particular event occurred it was just there one day. I'd had them in the past but this one was much larger. After listening to my wife nag for several days I agreed to go get it checked fully expecting to find nothing wrong. Dr. Amanda Kirk examined my eye and was concerned by some bleeding she saw and suspected that there could be a hole in my retina. She referred me to Dr. Arrindell and he much to my surprise confirmed that there was a hole in my retina that could have become larger and led to a detached retina. He said this was an excellent catch on Dr. Kirks part and was something we could fix that day with a laser. I was very impressed with this office, the friendly staff and especially Dr. Amanda's expertise and would recommend them to family and friends.

May 21, 2019

Awesome! Such a friendly and knowledge able staff!

May 20, 2019

I had a great experience at Lighthouse Optical! It was a complete 180 from the last place I went to. Everyone was so welcoming when I came in. Each person I dealt with directly was very nice and knowledgeable, and they did a great job of explaining my visit results and different options. I would highly recommend them!

May 16, 2019

I've always received prompt, courteous service and the service is professional.

May 13, 2019

Always enjoy going for my eye doctor appointment. They always have the latest technology and listen to any concerns and help appropriately.

May 10, 2019

Great visit! I have nothing to complain about!

May 9, 2019

Excellent , Frendly great service Thanks

Apr 27, 2019

excellent sincere service and friendships

Apr 27, 2019

The best part about this office is the staff! Everyone is polite and friendly. The office is very clean. They also had a large selection of glasses to choose from. They are low pressure and let you choose what you like best.

Apr 25, 2019

Great place!! No wait and all the staff and the Doctor were amazingly helpful!

Apr 24, 2019

A pleasant experience overall. The staff is courteous and makes patients feel comfortable.

Apr 24, 2019

I personally LOVE this place!!! The staff is always amazing and always find a way to make you feel right at home. Their customer service is the best, even when I had an eye emergency or just a regular visit, they always went out of their way to make me feel like I was important. Recently I signed up to the patient portal they created for me. So after every visit or even if I just couldn't remember what was said to me during the visit, I can always check my patient portal and see everything about it...I LOVE THAT...I never question or feel like I'm in the dark about anything gives me a sense of security with them. I wish all doctors offices did that especially for someone who hates going to any type of doctor.Even when it came to my insurance or lack thereof, they did all they could to help me in any way and made sure I understood every option.You know how you can't see without your glasses and how hard it makes it to pick/try on new glasses that acutally look good on you because of you can't see thru them? Well the staff at this location acually are honest in helping you and not just trying to sell you expensive glasses you don't need. However, if you should definetly check out everything they offer to "upgrade" your glasses. Initially I passed these upgrades up thinking I couldn't afford it but the girls made sure after my insurance I only had to pay almost $30!!! I personally recommend this place for anybody's vision needs.

Apr 22, 2019

Very nice people. Love the doctors Friendly

Apr 18, 2019

Highly recommend Light House Optical. Everyone very professional. Makes you feel at home. Good people.

Apr 15, 2019

The exam was thorough and helped me to know what I needed to know about my eyes so I could do what needed to be done to resolve my problems.

Apr 15, 2019

Lighthouse Optical staff and Dr. Richardson have always been great! My family and I have been going to them for over 20 years.

Apr 11, 2019

5 star all the way!! Could not be happier with treatment

Apr 8, 2019

Very helpful and very friendly employees.

Apr 5, 2019

Friendly Just like family

Apr 4, 2019

Always friendly ,professional and helpful

Mar 29, 2019

The staff was detailed in what they where doing. The doctor was excellent in what he was doing and explained things as he was doing his test. Great bunch of people.

Mar 25, 2019

As always, the most helpful staff and great all around treatment! Dr. Richards is the best! Rachel is wonderful and I can count on her to get right back with me if I need anything between visits.

Mar 21, 2019

I had a great experience. I saw Dr Kirk for the first time and she was very informative about my situation. She was very friendly and went into great detail when talking to me and when examining my eyes. I was very happy with my appointment.

Mar 21, 2019

Everyone was helpful and friendly.

Mar 4, 2019

Great service, very friendly my family loves lighthouse optical.

Mar 4, 2019

Great experience. Got right in, everything well explained.

Feb 28, 2019

Very happy with entire staff and service provided.

Feb 27, 2019

Dr Richardson has been very helpful with my eye condition. He is caring and kind.

Feb 22, 2019

Great experience!! Caring personnel!!!

Feb 21, 2019

I give this office a 5 star rating! I would highly recommend this office to anyone!

Feb 21, 2019

Awesome staff that wants to help

Feb 21, 2019

I am always treated nicely and with respect. They are very knowledgeable and helpful

Feb 18, 2019

You can't improve on PERFECT!

Feb 14, 2019

Everyone at the facility was nice and accommodating to my daughter and I. We would highly recommend this facility.

Feb 11, 2019

Very friendly and professional staff!

Feb 11, 2019

Thanks so much for you kind staff for working with me.

Feb 7, 2019

Very friendly and professional practice. Highly recommend.

Feb 4, 2019

All the staff was very nice and helpful.

Feb 4, 2019

I was very pleased with the care I received at your optical! Very professional calming atmosphere 👍

Feb 1, 2019

Very nice people, felt at home

Jan 28, 2019

Extremely helpful in every way

Jan 23, 2019

Great experiance from start to finish very through and professional

Jan 21, 2019

Very friendly and everyone was very helpful and iam so glad i use them !!!

Jan 17, 2019

Great place, better people The treatment, service and customer service is superb. I will not do business anywhere else.

Jan 14, 2019

I am always very pleased with my eye exam and glasses that I get through Horner Rausch Optical. The staff always are very professional and take care of my every need. I would highly recommend them for other folks to use.

Jan 14, 2019

Great and fast service he loved it! Will be recommending!

Jan 10, 2019

Dr. Richardson and staff are always friendly, professional, and helpful. Eye ware fr every budget.

Jan 6, 2019

Love all you guys looking forward to a new year of doing business with you we feel like family there

Dec 31, 2018

The employees were nice and friendly. I did not have to wait.

Dec 30, 2018

Love the short wait time, but much improvement is needed concerning the friendliness of the staff. One staff member was extremely rude. Dr. Richardson is good and thorough.

Dec 23, 2018

Best office staff ever! Always so friendly and get you taken care of quickly. Dr. Richardson is excellent!

Dec 21, 2018

I love coming to Lighthouse Optical. It is easy to get an appointment time that works with my schedule, wait time in the office is minimal, all of the staff are friendly and helpful, and I even got a free pair of glasses when buying a years supply of contacts at my last appointment!

Dec 16, 2018

I always get a much more detailed exam than I did at other places. The doctor gave me some eyedrop samples. The lady that helped me was very good at suggesting frames and they had a good selection.

Dec 16, 2018

Picking out new glasses can be fun!

Dec 13, 2018

This place is amazing! Everyone there is super friendly and super helpful. Best place I've gone for my eyes!!!

Dec 12, 2018

Great, friendly, very professional

Dec 5, 2018

Great experience. Love seeing Dr. Richardson.

Nov 30, 2018