Lighthouse Optical

Dr. Steve Richardson

Star Star Star Star Star 814 Reviews

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Reviews

StarStarStarStarStar The staff is very attentive and accommodating. ... —    (Patient since 2019)

The staff is very attentive and accommodating. The ophthalmologist was very comprehensive eye examination.


StarStarStarStarStar I was very happy with my experience here. —    (Patient since 2019)

I was very happy with my experience here.


StarStarStarStarStar Great Office! —    (Patient since 2006)

These are the most caring and competent group of medical people in Cookeville. Dr. Richardson always answers all my questions and concerns. The staff is friendly, helpful, and kind.


StarStarStarNo StarNo Star I think Dr. Richardson is extremely knowledgeab... —    (Patient since 2005)

I think Dr. Richardson is extremely knowledgeable and very personable but I did have a problem with the diagnostic machines as they’re extremely difficult to use and I have a sciatica problem I am I have to go through the maneuvers and be all stressed out to accommodate the machines so that I get the right results It is extremely uncomfortable


StarStarStarStarStar All aspects of the appointment went as usual. E... —    (Patient since 2005)

All aspects of the appointment went as usual. Excellent service on all levels.


StarStarStarStarStar Always a pleasant visit . Everyone was great. —    (Patient since 2011)

Always a pleasant visit . Everyone was great.


StarStarStarStarStar  —    (Patient since 2019)

All of the staff were very welcoming! Very thorough and a great experience for my first visit.


StarStarStarStarStar Pays to Check —    (Patient since 2019)

I had a large floater to appear in my eye. No particular event occurred it was just there one day. I'd had them in the past but this one was much larger. After listening to my wife nag for several days I agreed to go get it checked fully expecting to find nothing wrong. Dr. Amanda Kirk examined my eye and was concerned by some bleeding she saw and suspected that there could be a hole in my retina. She referred me to Dr. Arrindell and he much to my surprise confirmed that there was a hole in my retina that could have become larger and led to a detached retina. He said this was an excellent catch on Dr. Kirks part and was something we could fix that day with a laser. I was very impressed with this office, the friendly staff and especially Dr. Amanda's expertise and would recommend them to family and friends.


StarStarStarStarStar Awesome! Such a friendly and knowledge able sta... —    (Patient since 2019)

Awesome! Such a friendly and knowledge able staff!


StarStarStarStarStar I had a great experience at Lighthouse Optical!... —    (Patient since 2019)

I had a great experience at Lighthouse Optical! It was a complete 180 from the last place I went to. Everyone was so welcoming when I came in. Each person I dealt with directly was very nice and knowledgeable, and they did a great job of explaining my visit results and different options. I would highly recommend them!


StarStarStarStarStar I've always received prompt, courteous service ... —    (Patient since 2007)

I've always received prompt, courteous service and the service is professional.


StarStarStarStarStar Love this place!  —    (Patient since 2013)

Always enjoy going for my eye doctor appointment. They always have the latest technology and listen to any concerns and help appropriately.


StarStarStarStarStar Great visit! I have nothing to complain about! —    (Patient since 2016)

Great visit! I have nothing to complain about!


StarStarStarStarStar Excellent , Frendly great service Thanks —    (Patient since 2013)

Excellent , Frendly great service Thanks


StarStarStarStarStar excellent sincere service and friendships —    (Patient since 2019)

excellent sincere service and friendships


StarStarStarStarStar The best part about this office is the staff! E... —    (Patient since 2019)

The best part about this office is the staff! Everyone is polite and friendly. The office is very clean. They also had a large selection of glasses to choose from. They are low pressure and let you choose what you like best.


StarStarStarStarStar Great place!! No wait and all the staff and th... —    (Patient since 2019)

Great place!! No wait and all the staff and the Doctor were amazingly helpful!


StarStarStarStarStar A pleasant experience overall. The staff is cou... —    (Patient since 2017)

A pleasant experience overall. The staff is courteous and makes patients feel comfortable.


StarStarStarStarStar My favorite optometrists office! —    (Patient since 2019)

I personally LOVE this place!!! The staff is always amazing and always find a way to make you feel right at home. Their customer service is the best, even when I had an eye emergency or just a regular visit, they always went out of their way to make me feel like I was important. Recently I signed up to the patient portal they created for me. So after every visit or even if I just couldn't remember what was said to me during the visit, I can always check my patient portal and see everything about it...I LOVE THAT...I never question or feel like I'm in the dark about anything gives me a sense of security with them. I wish all doctors offices did that especially for someone who hates going to any type of doctor.Even when it came to my insurance or lack thereof, they did all they could to help me in any way and made sure I understood every option.You know how you can't see without your glasses and how hard it makes it to pick/try on new glasses that acutally look good on you because of you can't see thru them? Well the staff at this location acually are honest in helping you and not just trying to sell you expensive glasses you don't need. However, if you should definetly check out everything they offer to "upgrade" your glasses. Initially I passed these upgrades up thinking I couldn't afford it but the girls made sure after my insurance I only had to pay almost $30!!! I personally recommend this place for anybody's vision needs.


StarStarStarStarStar Very nice people. Love the doctors Friendly ... —    (Patient since 2019)

Very nice people. Love the doctors Friendly


StarStarStarStarStar Highly recommend Light House Optical. Everyone ... —    (Patient since 2009)

Highly recommend Light House Optical. Everyone very professional. Makes you feel at home. Good people.


StarStarStarStarStar  —    (Patient since 2015)

The exam was thorough and helped me to know what I needed to know about my eyes so I could do what needed to be done to resolve my problems.


StarStarStarStarStar Lighthouse Optical staff and Dr. Richardson hav... —    (Patient since 2001)

Lighthouse Optical staff and Dr. Richardson have always been great! My family and I have been going to them for over 20 years.


StarStarStarStarStar 5 star all the way!! Could not be happier with ... —    (Patient since 2019)

5 star all the way!! Could not be happier with treatment


StarStarStarStarStar Very helpful and very friendly employees. —    (Patient since 2015)

Very helpful and very friendly employees.


StarStarStarStarStar Friendly Just like family —    (Patient since 2015)

Friendly Just like family


StarStarStarStarStar Always friendly ,professional and help —    (Patient since 2013)

Always friendly ,professional and helpful


StarStarStarStarStar Great staff —    (Patient since 2018)

The staff was detailed in what they where doing. The doctor was excellent in what he was doing and explained things as he was doing his test. Great bunch of people.


StarStarStarStarStar As always, the most helpful staff and great all... —    (Patient since 2018)

As always, the most helpful staff and great all around treatment! Dr. Richards is the best! Rachel is wonderful and I can count on her to get right back with me if I need anything between visits.


StarStarStarStarStar Dana H —    (Patient since 2015)

I had a great experience. I saw Dr Kirk for the first time and she was very informative about my situation. She was very friendly and went into great detail when talking to me and when examining my eyes. I was very happy with my appointment.


StarStarStarStarStar Everyone was helpful and friendly. —    (Patient since 2019)

Everyone was helpful and friendly.


StarStarStarStarStar Great service, very friendly my family loves li... —    (Patient since 2017)

Great service, very friendly my family loves lighthouse optical.


StarStarStarStarStar Great experience. Got right in, everything well... —    (Patient since 2019)

Great experience. Got right in, everything well explained.


StarStarStarStarStar Very happy with entire staff and service provid... —    (Patient since 2013)

Very happy with entire staff and service provided.


StarStarStarStarStar Dr Richardson has been very helpful with my eye... —    (Patient since 2018)

Dr Richardson has been very helpful with my eye condition. He is caring and kind.


StarStarStarStarStar Great experience!! Caring personnel!!! —    (Patient since 2005)

Great experience!! Caring personnel!!!


StarStarStarStarStar I give this office a 5 star rating!I would hig... —    (Patient since 2019)

I give this office a 5 star rating! I would highly recommend this office to anyone!


StarStarStarStarStar Awesome staff that wants to help —    (Patient since 2019)

Awesome staff that wants to help


StarStarStarStarStar I am always treated nicely and with respect. Th... —    (Patient since 2017)

I am always treated nicely and with respect. They are very knowledgeable and helpful


StarStarStarStarStar You can't improve on PERFECT! —    (Patient since 2006)

You can't improve on PERFECT!


StarStarStarStarStar Everyone at the facility was nice and accommoda... —    (Patient since 2016)

Everyone at the facility was nice and accommodating to my daughter and I. We would highly recommend this facility.


StarStarStarStarStar Very friendly and professional staff! —    (Patient since 2012)

Very friendly and professional staff!


StarStarStarStarStar Thanks so much for you kind staff for working w... —    (Patient since 2014)

Thanks so much for you kind staff for working with me.


StarStarStarStarStar Very friendly and professional practice. Highl... —    (Patient since 2010)

Very friendly and professional practice. Highly recommend.


StarStarStarStarStar All the staff was very nice and helpful. —    (Patient since 2019)

All the staff was very nice and helpful.


StarStarStarStarStar I was very pleased with the care I received at ... —    (Patient since 2019)

I was very pleased with the care I received at your optical! Very professional calming atmosphere 👍


StarStarStarStarStar Very nice people, felt at home —    (Patient since 2019)

Very nice people, felt at home


StarStarStarStarStar Extremely helpful in every way —    (Patient since 2019)

Extremely helpful in every way


StarStarStarStarStar Great experiance from start to finish very thro... —    (Patient since 2019)

Great experiance from start to finish very through and professional


StarStarStarStarStar Very friendly and everyone was very helpful and... —    (Patient since 2017)

Very friendly and everyone was very helpful and iam so glad i use them !!!


StarStarStarStarStar Great place, better peopleThe treatment, servi... —    (Patient since 2011)

Great place, better people The treatment, service and customer service is superb. I will not do business anywhere else.


StarStarStarStarStar I am always very pleased with my eye exam and g... —    (Patient since 2015)

I am always very pleased with my eye exam and glasses that I get through Horner Rausch Optical. The staff always are very professional and take care of my every need. I would highly recommend them for other folks to use.


StarStarStarStarStar Great and fast service he loved it! Will be rec... —    (Patient since 2019)

Great and fast service he loved it! Will be recommending!


StarStarStarStarStar Excellent Care —    (Patient since 2007)

Dr. Richardson and staff are always friendly, professional, and helpful. Eye ware fr every budget.


StarStarStarStarStar Love all you guys looking forward to a new year... —    (Patient since 2017)

Love all you guys looking forward to a new year of doing business with you we feel like family there


StarStarStarStarStar The employees were nice and friendly. I did not... —    (Patient since 2016)

The employees were nice and friendly. I did not have to wait.


StarStarStarStarStar Love the short wait time, but much improvement ... —    (Patient since 2017)

Love the short wait time, but much improvement is needed concerning the friendliness of the staff. One staff member was extremely rude. Dr. Richardson is good and thorough.


StarStarStarStarStar Best office staff ever! Always so friendly and ... —    (Patient since 2007)

Best office staff ever! Always so friendly and get you taken care of quickly. Dr. Richardson is excellent!


StarStarStarStarStar I love coming to Lighthouse Optical. It is easy... —    (Patient since 2013)

I love coming to Lighthouse Optical. It is easy to get an appointment time that works with my schedule, wait time in the office is minimal, all of the staff are friendly and helpful, and I even got a free pair of glasses when buying a years supply of contacts at my last appointment!


StarStarStarStarStar Great exam and service —    (Patient since 2016)

I always get a much more detailed exam than I did at other places. The doctor gave me some eyedrop samples. The lady that helped me was very good at suggesting frames and they had a good selection.


StarStarStarStarStar Picking out new glasses can be fun! —    (Patient since 2012)

Picking out new glasses can be fun!


StarStarStarStarStar This place is amazing! Everyone there is super ... —    (Patient since 2018)

This place is amazing! Everyone there is super friendly and super helpful. Best place I've gone for my eyes!!!


StarStarStarStarStar Great —    (Patient since 2018)

Great, friendly, very professional


StarStarStarStarStar Great experience. Love seeing Dr. Richardson.... —    (Patient since 2006)

Great experience. Love seeing Dr. Richardson.


StarStarStarStarStar The exam was professional and friendly, thoroug... —    (Patient since 2018)

The exam was professional and friendly, thorough and kind. The Doctor and staff are phenomenal and I especially appreciate the help I was given by the ladies picking my frames, especially knowing that it was at the very end of a long day. I highly recommend them!!!


StarStarStarStarStar  —    (Patient since 2013)

Good Visit Explained options


StarStarStarStarStar My experience start (making appointment) to fin... —    (Patient since 2017)

My experience start (making appointment) to finish was exceptional.


StarStarStarStarStar Great place ! Awesome staff, very friendly. The... —    (Patient since 2016)

Great place ! Awesome staff, very friendly. They do a great job and I won’t go anywhere else.


StarStarStarStarStar Everyone I dealt with was extremely friendly an... —    (Patient since 2018)

Everyone I dealt with was extremely friendly and helpful!


StarStarStarStarStar Quick and easy check-in and minimal wait —    (Patient since 2016)

Quick and easy check-in and minimal wait


StarStarStarStarStar Horner Rausch has been my eye doctor for 19 yea... —    (Patient since 2005)

Horner Rausch has been my eye doctor for 19 years. The faculty is amazing. They are so friendly and always remember my face when I walk in the door.


StarStarStarStarStar Love these people Awesome always. —    (Patient since 2008)

Love these people Awesome always.


StarStarStarStarStar As always, everyone makes me feel so comfortabl... —    (Patient since 2017)

As always, everyone makes me feel so comfortable when I come in. Everyone is so polite, kind and knowledgeable.


StarStarStarStarStar Dr Richardson and his staff are the best!  —    (Patient since 2017)

Dr Richardson and his staff are the best! They always take very good care of my eye care needs, listen to my questions and answer each thoroughly. Dr. Richardson is very knowledgeable. He has a very pleasant personality and very professional. I would highly recommend him and his staff.


StarStarStarStarStar kindness —    (Patient since 2018)

my husband was treated with respect an kindness i am so grateful for the service we received.


StarStarStarStarStar I have been a patient at Light House Optical fo... —    (Patient since 2008)

I have been a patient at Light House Optical for over 20 years. Dr. Richardson is a skilled clinician and performs a thorough examination. His staff is friendly and well trained. Dr Richardson and his staff will give you a 5 star experience now an in your future appointments.


StarStarStarStarStar Awesome experience!!! Dr. Richardson is very kn... —    (Patient since 2018)

Awesome experience!!! Dr. Richardson is very knowledgeable and kind to answer and explain any concern. Dan did my screening and he was awesome. And Rachel help me very patiently to find my new glasses. I will come back.


StarStarStarStarStar Great people, quick service! —    (Patient since 2015)

Great people, quick service!


StarStarStarStarStar I was seen very efficiently and all staff membe... —    (Patient since 2015)

I was seen very efficiently and all staff members were very pleasant and nice.


StarStarStarStarStar I had two friends to refer me there my experien... —    (Patient since 2018)

I had two friends to refer me there my experience was awesome everyone was so nice so glad that I decided to go there awesome group of people the doctor was awesome I would recommend this place to anyone I would give them 5 stars


StarStarStarStarStar Everything was done as it should be done. —    (Patient since 2012)

Everything was done as it should be done.


StarStarStarStarStar Good experience and look forward to going back.... —    (Patient since 2018)

Good experience and look forward to going back.


StarStarStarStarStar I had a wonderful experience at Lighthouse Opti... —    (Patient since 2018)

I had a wonderful experience at Lighthouse Optical. Friendly and helpful staff, a comfortable environment, and excellent customer service.


StarStarStarStarStar Dr. Richardson and his staff are always so prof... —    (Patient since 2012)

Dr. Richardson and his staff are always so professional and kind! You feel like your with family whenever you are there. I would highly recommend Lighthouse Optical to anyone looking for excellence in eye care.


StarStarStarStarStar New Patient!Absolutely loved my experience. I ... —    (Patient since 2018)

New Patient! Absolutely loved my experience. I feel like all of the other optometrists that I’ve seen have been cheating me out of an exam. I feel like this place was very friendly and were very thorough on making sure my vision needs were met. There were parts of the exam that I have never had done before and I’ve had vision problems since I was a child. I told billing I was afraid of my copay and that was the reason why it had been 4 years since I had returned for an eye exam. She had everything billed before my exam to show me what my coverage would look like before picking out my frames. I absolutely loved this place and will return annually with no fear or concerns. I picked this business because they were also sponsors of my child’s singers chorus at school. Even though this is her last year as a sycamore singer, I will be a lifetime customer for lighthouse optical. Thanks again for everything your wonderful staff had done to go above and beyond to make me feel as comfortable and taken care of as possible.


StarStarStarStarStar Professional, Great frames to pick from at reas... —    (Patient since 2018)

Professional, Great frames to pick from at reasonable prices. The BEST quality of lenses. Thats why I keep coming back.


StarStarStarStarStar Dr. Richardson and staff are very friendly and ... —    (Patient since 2018)

Dr. Richardson and staff are very friendly and professional. I was very happy with my appointment experience.


StarStarStarStarStar Great visit as always. Dr. Richardson is a v... —    (Patient since 2005)

Great visit as always. Dr. Richardson is a very kind and caring as well as very knowledgeable.


StarStarStarStarStar Horner Rausch Optical —    (Patient since 2007)

Everyone is friendly, helpful and knowledgeable. I have been coming here for years and will continue to do so in the future.


StarStarStarStarStar I am always warmly greeted, professionally trea... —    (Patient since 2010)

I am always warmly greeted, professionally treated and kindly considered.


StarStarStarStarStar Friendly, competent, cheerful people everywhere... —    (Patient since 2009)

Friendly, competent, cheerful people everywhere in Lighthouse Optical. Everybody smiles and you really feel they know what they are doing with all that high-tech machinery. I was seen promptly and didn't have to wait at all.


StarStarStarStarStar Great experience. Friendly and Helpful staff, e... —    (Patient since 2018)

Great experience. Friendly and Helpful staff, explained everything in detail.


StarStarStarStarStar Had a great experience all the staff and Dr. w... —    (Patient since 2018)

Had a great experience all the staff and Dr. were very Friendly and experienced. This will be the only place I take my family in the future for all our optical needs!!!


StarStarStarStarStar The staff at Lighthouse Optical was very helpfu... —    (Patient since 2018)

The staff at Lighthouse Optical was very helpful and extremely friendly. Dr. Richardson was great and they are very thorough. I highly recommend going there for your optical needs.


StarStarStarStarStar 1st time client  —    (Patient since 2018)

1st time visiting this office, the staff was incredibly nice. I was very nervous for my visit but everyone made me feel very welcome. The Dr was exceptional & explained everything with detail. The whole experience was nice & I was taken care og with great care! I would highly recommended your office to all my family & friends!


StarStarStarStarStar Bessie & Jerry Gilbert —    (Patient since 2010)

A+ in all areas of the office! on time, smiling faces. this is what I call Client care Thank you So much !


StarStarStarStarStar The Norm at Lighthouse Optical —    (Patient since 2011)

As always the staff at Lighthouse is professional and welcoming. Over the years I have never been disappointed in my dealings with them. Dr. Richardson is the best!


StarStarStarStarStar This eye exam was very pleasantThey checked t... —    (Patient since 2018)

This eye exam was very pleasant They checked things I didn’t even know might need checking and did a very thourough job. They didn’t have me wait for a long time, and the billing was very straightforward.


StarStarStarStarStar Wonderful professional service. —    (Patient since 2010)

Wonderful professional service.


StarStarStarStarStar Lighthouse is awesome! —    (Patient since 2018)

This was a great experience. The staff was cuteous and very nice. They always make everyone feel at home and comfortable. The atmosphere is always great.


StarStarStarStarStar Very friendly yet professional, knowledgeable, ... —    (Patient since 2017)

Very friendly yet professional, knowledgeable, understandable, and thorough


StarStarStarStarStar This was my first visit to Lighthouse Optical. ... —    (Patient since 2018)

This was my first visit to Lighthouse Optical. They have a very friendly and knowledgeable staff with an extensive line of modern eye exam equipment. I was impressed with this practice and have already recommended them to others.


StarStarStarStarStar Always good and efficient service —    (Patient since 2008)

Always good and efficient service


StarStarStarStarStar Friendly office staff and provider. Helpful an... —    (Patient since 2018)

Friendly office staff and provider. Helpful and knowledgeable. Dr Richardson is very knowledgeable and friendly. Marlania was very helpful and explained benefits and helped find cost effective ways to best supply our needs.


StarStarStarStarStar Always top notch service. Professional and frie... —    (Patient since 2017)

Always top notch service. Professional and friendly.


StarStarStarStarStar Excellent visit, as always —    (Patient since 2005)

Excellent visit, as always


StarStarStarStarStar Dr. Richardson and staff are always professiona... —    (Patient since 2005)

Dr. Richardson and staff are always professional, courteous and helpful. I wouldn't go anywhere else for my eye care needs


StarStarStarNo StarNo Star Everybody was nice and polite but it took way t... —    (Patient since 2014)

Everybody was nice and polite but it took way too long for having the first appointment of the day.


StarStarStarStarStar First time visit. —    (Patient since 2018)

The staff was wonderful and my wait time was less than 10 minutes, and that's because I got there 10 minutes before my appointment. The doctor was very thorough in the eye exam, he took the time to really talk to me about my eyes, didnt try to hurry through the test and get you out. Very comfortable atmosphere. They make you feel at home.


StarStarStarStarStar Took my daughter for her first eye exam (she’s ... —    (Patient since 2018)

Took my daughter for her first eye exam (she’s 5) they were so good with her and answered any questions I had!! Highly recommend!!


StarStarStarStarStar Very please that when I have a problem he can ... —    (Patient since 2005)

Very please that when I have a problem he can work me in.


StarStarStarStarStar i can always depend on being seen when i have a... —    (Patient since 2001)

i can always depend on being seen when i have a need.


StarStarStarStarNo Star I'm was very happy with the friendly treatment ... —    (Patient since 2014)

I'm was very happy with the friendly treatment I received at Lighthouse Optical. I also was happy that I could make an appointment via email. I don't have vision insurance, so I was glad my vision was pretty good! Thanks


StarStarStarStarStar Everyone is always so friendly and helpful. Al... —    (Patient since 2007)

Everyone is always so friendly and helpful. Always get a great eye exam


StarStarStarStarStar Best eye exam ever —    (Patient since 2018)

I found Dr Stephen Richardson while looking online for an eye doctor. His reviews were outstanding. I got the best exam I’ve I ever had in all my 73 years.


StarStarStarStarStar Worked me in for eye problem.  —    (Patient since 2015)

Worked me in for eye problem. Always professional and courteous. Love this office and the staff. They take a personal interest in their patients and work to make my eyesight the best it can be!


StarStarStarStarStar Great office! Staff is very friendly and appoin... —    (Patient since 2005)

Great office! Staff is very friendly and appointments go smoothly and on schedule. Dr. Richardson is a great eye doctor and very personable!


StarStarStarStarStar Everyone was so friendly —    (Patient since 2013)

Everyone was so friendly and thorough in explaining the tests that would come next.


StarStarStarStarStar I was able to schedule my appointment on line. ... —    (Patient since 2005)

I was able to schedule my appointment on line. I had a very special need in the glasses I was seeking. There was no problem getting the glasses that I needed, I always come away feeling I have received the best possible care.


StarStarStarStarStar Everyone is very friendly. Scheduled appointme... —    (Patient since 2016)

Everyone is very friendly. Scheduled appointment on time. Doctor is awesome!


StarStarStarStarStar Always love visiting Lighthouse Optical. All s... —    (Patient since 2007)

Always love visiting Lighthouse Optical. All staff members are professional, yet personable.


StarStarStarStarStar Competent and Friendly! —    (Patient since 2006)

Dr Steven and his staff are always friendly and very competent. I have been a patient there for more than 10 years. I have many eye issues, and Dr. Steven always addresses them all.


StarStarStarStarStar Very professional and prompt. It didn't hurt at... —    (Patient since 2015)

Very professional and prompt. It didn't hurt at all. I was in and out in no time at all. I didn't have to wait to be seen. Thank you!


StarStarStarStarStar Excellent, Excellent, Excellent! —    (Patient since 2005)

Excellent, Excellent, Excellent!


StarStarStarStarStar Dr. Richardson and his assistant were their usu... —    (Patient since 2010)

Dr. Richardson and his assistant were their usual competent selves.


StarStarStarStarStar Dr Richardson and his staff are the best!All a... —    (Patient since 2017)

Dr Richardson and his staff are the best! All are very knowledgeable, professional and friendly.


StarStarStarStarStar Good experience. Staff helped me look at sungl... —    (Patient since 2005)

Good experience. Staff helped me look at sunglass options while waiting for appointment time. Courteous, professional staff.


StarStarStarStarStar Great overall experience  —    (Patient since 2017)

Great overall experience with the folks providing great service! You guys are great at what you do.


StarStarStarStarStar They are all always great in the store —    (Patient since 2017)

They are all always great in the store


StarStarStarStarStar Dr. Richardson is the Best —    (Patient since 2006)

Dr. Richardson was able to get me in when I inadvertently scratched my cornea with a mascara wand. He made sure that I was comfortable and not expercining any pain or discomfort by following up with me the next day. I have always received excellent treatment from Dr. Richardson and all of his staff. I would highly recommend Lighthouse Optical to my friends and family.


StarStarStarStarStar As always, the staff and Dr. Robinson made me f... —    (Patient since 2017)

As always, the staff and Dr. Robinson made me feel welcome and listened to my questions and concerns.


StarStarStarStarStar Future sight looks much "BRIGHTER!" ... —    (Patient since 2018)

Learned a lot of good stuff about cataracts! I have been holding off a needed appointment way longer than should have occurred, and just because I did not investigate your facility! At my age I had no idea that my future for seeing clearly and more "Brightly" without "coke-bottle glasses", could be accomplished. Thank you so much.


StarStarStarStarStar This is one doctor visit that you do not dread.... —    (Patient since 2005)

This is one doctor visit that you do not dread. I have had nothing but great experiences with Dr. Richardson and the entire staff at Light House Optical.


StarStarStarStarStar Great office. Friendly staff. Prompt appointm... —    (Patient since 2007)

Great office. Friendly staff. Prompt appointments!


StarStarStarStarStar Very Nice Staff and Doctor.  —    (Patient since 2017)

Very nice staff and Doctor. Did not have an appointment, but they managed to fit me in.


StarStarStarStarStar The staff were very nice. the office very clean... —    (Patient since 2018)

The staff were very nice. the office very clean.


StarStarStarStarStar Love the staff and their friendliness and profe... —    (Patient since 2005)

Love the staff and their friendliness and professionalism. Dr. Richardson is awesome. I have been a patient for over 25 years. Great place!!! Highly recommend


StarStarStarStarStar Dr. Richardson gave a very thorough exam. Offic... —    (Patient since 2018)

Dr. Richardson gave a very thorough exam. Office staff was very nice as well.


StarStarStarStarStar Great place. Very friendly and professional . A... —    (Patient since 2006)

Great place. Very friendly and professional . Always glad to see and help you!


StarStarStarStarStar I have been a patient of Dr. Richardson for app... —    (Patient since 2001)

I have been a patient of Dr. Richardson for approximately 30 years or more and have always been treated good. My whole family are patients at Lighthouse Optical. The staff call me by name and are very attentive to my needs. I would not go anywhere else!


StarStarStarStarStar Excellent service for me and my son. The Docto... —    (Patient since 2018)

Excellent service for me and my son. The Doctor and wonderful staff was awesome to me and my 4 year old son who was anxious about visit. The staff did a great job at making him feel more comfortable and less anxious which made the visit less stressful and enjoyable for everyone involved.


StarStarStarStarStar OMG!! —    (Patient since 2009)

It's a party-like atmosphere every time I stop by their office... everyone is so attentive, friendly, and helpful. I wish more people were like these folks!


StarStarStarStarStar I am totally pleased. I would recommend Lighth... —    (Patient since 2018)

I am totally pleased. I would recommend Lighthouse to everyone!


StarStarStarStarStar Everyone was very friendly and helpful.  —    (Patient since 2018)

Everyone was very friendly and helpful.


StarStarStarStarStar Appointment  —    (Patient since 2018)

They were very professional and very nice I would definitely recommend someone to take there next eye exam here.


StarStarStarStarStar Great as always was in and out quickly —    (Patient since 2006)

Great as always was in and out quickly


StarStarStarStarStar They were all very professional and kind. I wil... —    (Patient since 2018)

They were all very professional and kind. I will go back and definitely tell others to go


StarStarStarStarStar Awesome! —    (Patient since 2018)

Very professional. I enjoyed my first eye exam ever!


StarStarStarStarStar Great Service all around —    (Patient since 2016)

Awesome staff friendly and very helpful & Dr. Richardson is great. We really like him.


StarStarStarStarStar Excellent staff, up-to-date equipment —    (Patient since 2015)

Excellent staff, up-to-date equipment


StarStarStarStarStar Great service as always! —    (Patient since 2010)

Don't need to change anything. Always a pleasant experience with highly qualified staff. Thank you Lighthouse Optical for your truly great service.


StarStarStarStarStar Everyone was very professional —    (Patient since 2018)

Everyone was very professional, extremely helpful and I felt very welcomed the entire time.


StarStarStarStarStar Always friendly and willing to help. Been going... —    (Patient since 2015)

Always friendly and willing to help. Been going here for a few years and love it. Great service.


StarStarStarStarStar  —    (Patient since 2018)

Everyone was very professional and very friendly. My first visit on Friday will definitely recommend you to others. Have many friends and family and coworkers that come here


StarStarStarStarStar Wonderful experience. Always enjoy being there.... —    (Patient since 2010)

Wonderful experience. Always enjoy being there.


StarStarStarStarStar Everyone was very pleasant and professional. Gr... —    (Patient since 2018)

Everyone was very pleasant and professional. Great service.


StarStarStarStarStar Very Knowledgable and Helpful Staff. Always ver... —    (Patient since 2014)

Very Knowledgable and Helpful Staff. Always very nice.


StarStarStarStarStar Best experience and I can always count on seein... —    (Patient since 2008)

Best experience and I can always count on seeing clearly. Highly recommend!


StarStarStarStarNo Star Great service, courteous workers and very quali... —    (Patient since 2005)

Great service, courteous workers and very qualified doctor


StarStarStarStarStar Dr Richardson and his group are the best !  —    (Patient since 2004)

Dr Richardson and his group are the best ! I have been going to him for years and feel very confident in their work.


StarStarStarStarStar Very pleased with the staff and Dr - BUT not to... —    (Patient since 2006)

Very pleased with the staff and Dr - BUT not too pleased with the wait time, and wait time once taken in.


StarStarStarStarStar Love this place everyone has a smile as soon as... —    (Patient since 2017)

Love this place everyone has a smile as soon as you go in and very helpful


StarStarStarStarStar Everyone was very nice and quick to take care ... —    (Patient since 2014)

Everyone was very nice and quick to take care of everything!


StarStarStarStarStar I’m extremely please with the service from ever... —    (Patient since 2017)

I’m extremely please with the service from everyone involved during my visit. From being recognized when I wanted in to the wait time, explanation from the techs, to the doctor and down to the extremely friendly ladies I saw for ordering my glasses. This is by far a customer driven environment.


StarStarStarStarStar It is great when you find a doctor who is carin... —    (Patient since 2016)

It is great when you find a doctor who is caring and his employees too. Thank You.


StarStarStarStarStar Excellent Choice for Eye Care —    (Patient since 2005)

Everone at Lighthouse has a great smile and are always frindly and professional.


StarStarStarStarStar The staff was professional, friendly, helpful a... —    (Patient since 2014)

The staff was professional, friendly, helpful and we had fun with picking out new frames for my husband and myself.


StarStarStarStarStar Very pleased.  —    (Patient since 2017)

Very pleased. I was having an immediate problem and you saw me in short order.


StarStarStarStarStar service  —    (Patient since 2018)

Service was great and super friendly!


StarStarStarStarStar Dr. Richardson is very through and knowledgeabl... —    (Patient since 2005)

Dr. Richardson is very through and knowledgeable. The staff is always cheerful and helpful.


StarStarStarStarStar Great for your eyes —    (Patient since 2014)

Have been a customer for years and I always get in quick. The staff is great and professional.


StarStarStarStarStar Dr. Richardson is great. —    (Patient since 2014)

Dr. Richardson is great and has all ways taken the time to answer all my questions. Being able to view and order your glasses from your website would be great. It would also be great if we could tell you glasses we want and you order them if you don't have them.


StarStarStarStarStar Always friendly and professional. —    (Patient since 2015)

Always friendly and professional.


StarStarStarStarStar I appreciate the time and attention provided by... —    (Patient since 2014)

I appreciate the time and attention provided by Dr. Richardson and all of the staff. I never feel rushed and feel like I am important to them. The selection of eyewear is excellent and they help me understand my insurance benefits.


StarStarStarStarStar I was really satisfied with my visit .Everyone ... —    (Patient since 2017)

I was really satisfied with my visit .Everyone was so nice made me feel so welcome .the care was great I have good all my family and friends about you .Thank you so much


StarStarStarStarStar Everyone at Lighthouse Optical is wonderful! D... —    (Patient since 2010)

Everyone at Lighthouse Optical is wonderful! Dr. Richardson and his staff are absolutely-top notch!!!


StarStarStarStarStar Great Staff, Wonderful people —    (Patient since 2017)

I was a new patient so I got the works done, I may have been in there 2 hours but it didn't feel like it the assistants were friendly and all had great attitudes and the Dr. Richardson was great as well, very thorough and super friendly. I will be a patient there for life!


StarStarStarStarStar I enjoyed my apt w/Dr. Shepherd and the ladies.... —    (Patient since 2015)

I enjoyed my apt w/Dr. Shepherd and the ladies. I love the glasses I picked out and look forward to picking them up when they are ready.


StarStarStarStarStar Very friendly, knowledgeable staff. Got my vis... —    (Patient since 2015)

Very friendly, knowledgeable staff. Got my visit started ahead of schedule. Best office in town!!


StarStarStarStarStar THANK YOU FOR BEING HERE. —    (Patient since 2015)

Everyone is so friendly, kind and caring. Would go to any other Optical, as long as Horner Rausch Optical is here in town.


StarStarStarStarStar As an out of town/state patient, I cannot brag ... —    (Patient since 2008)

As an out of town/state patient, I cannot brag enough on the time and attention to detail of the doctor and staff. They go way beyond what I experience in the city/state where I live. Thank you.


StarStarStarStarStar So grateful for the staff at Lighthouse Optical... —    (Patient since 2017)

So grateful for the staff at Lighthouse Optical! I was not going to have my eyes dilated, grateful that the doctor saw something on the 3d image and found a tear in my retina that will be repaired next week.


StarStarStarStarStar I was extremely please with my experience at yo... —    (Patient since 2017)

I was extremely please with my experience at your business. Everyone was very polite and put me at ease immediately. My concerns were met by the doctor as well. It is nice to have your concerns listened to and a plan of action put in place. I look forward to a long relationship with your business.


StarStarStarStarStar Wonderful experience, helpful and friendly staf... —    (Patient since 2013)

Wonderful experience, helpful and friendly staff, efficient and organized. What else could you want?


StarStarStarStarStar Very nice appointment and staff were profession... —    (Patient since 2016)

Very nice appointment and staff were professional.


StarStarStarStarStar As great as always. —    (Patient since 2015)

Everyone is so nice as always.


StarStarStarStarStar Love going to e-mail to check my appointments. ... —    (Patient since 2008)

Love going to e-mail to check my appointments. Dr.Richardson and his staff are the best. A very welcoming atmosphere and someone is always ready to help.


StarStarStarStarStar Love the staff and Dr. Richardson! Always looki... —    (Patient since 2015)

Love the staff and Dr. Richardson! Always looking out for my best interest. Willing to take my call and answer my questions anytime. Appointments are on time and thorough. Great eye care provided.


StarStarStarStarStar Friendly and Professional.  —    (Patient since 2016)

Friendly and Professional. The whole staff is great. They see you promptly. Doctor Richards is Nit only highly qualified and professional but friendly also.


StarStarStarStarStar I've been to you guys for years and just keep c... —    (Patient since 2006)

I've been to you guys for years and just keep coming back so I must be happy with everything about your services.


StarStarStarStarStar Everyone was very friendly, professional and wa... —    (Patient since 2017)

Everyone was very friendly, professional and warm. I felt the exam was thorough and was happy with the frame choices.


StarStarStarStarStar Wonderful place. Everyone from the front desk, ... —    (Patient since 2017)

Wonderful place. Everyone from the front desk, to the check out was very helpful. Actually, they told me I had an additional benefit on my insurance i didn't know I had!!!! Dr. Richardson is great! Picked up my glasses and she took the time to make adjustments and made sure they were good. I will be coming back for my next appointment.


StarStarStarStarStar y... —    (Patient since 2009)

Always very professional. Great group of employees who make you feel that you are special.


StarStarStarStarStar Pleasant Experience  —    (Patient since 2017)

Dr. Richardson and his staff are great. Very supportive and understanding. The atmosphere is comfortable and they are helpfull in any way possible.


StarStarStarStarStar Love this office Dr. Richardson and his staff a... —    (Patient since 2006)

Love this office Dr. Richardson and his staff are professional and super friendly. Been going here 15 years never had a bad visit.


StarStarStarStarStar Love Lighthouse Obtical —    (Patient since 2011)

Dr. Richardson and the staff are very efficient and caring. They make you feel at ease and let you know what they are doing every step of the way.


StarStarStarStarStar The staff and Doctor always have time for you. ... —    (Patient since 2012)

The staff and Doctor always have time for you. Any question is always answered competently and courteously.


StarStarStarStarStar Friendly and caring  —    (Patient since 2014)

Everyone is always friendly and caring


StarStarStarStarStar Very thorough. On time. Everyone very friendly.... —    (Patient since 2017)

Very thorough. On time. Everyone very friendly.


StarStarStarStarStar Always a good e —    (Patient since 2014)

Always a good experience


StarStarStarStarStar I always have a great experience with Dr. Richa... —    (Patient since 2015)

I always have a great experience with Dr. Richardson and the office staff!


StarStarStarStarStar always pleased with every visit —    (Patient since 2006)

always pleased with every visit


StarStarStarStarStar Well treated —    (Patient since 2010)

I am always treated with respect and genuine concern for my well being.


StarStarStarStarStar Dr. Richardson took good care of me as always. ... —    (Patient since 2009)

Dr. Richardson took good care of me as always. Been a patient of his for many, many years. The staff is great also.I personally wouldn't go any where else.


StarStarStarStarStar Five Stars for Lighthouse Optical —    (Patient since 2015)

Dr. Richardson and his team do an outstanding job! They assisted me with an urgent eye issue in a very thorough, timely, caring, and professional manner! I highly recommend Lighthouse Optical for all of your eye-care needs.


StarStarStarStarStar I love the online avenue to contact the office ... —    (Patient since 2017)

I love the online avenue to contact the office and take care of appointments. I also would prefer to give feedback in this manner.


StarStarStarStarStar Outstanding! —    (Patient since 2017)

Great staff, clean facility, Dr. Richardson is wonderful, and great with kids, and everyone very informative. The nurse who did the pre examination even gave my kids part of her lunch when they mentioned they were hungry! It is also a Christian atmosphere which is important to me, and so rare these days! Thank you Lighthouse Optical!


StarStarStarStarStar First Office Visit back. —    (Patient since 2017)

Everyone was pleasant & helpful. Dr. Richardson's exam was thorough & he explained everything well.


StarStarStarStarStar Horner Roush Optical is very good and thorough,... —    (Patient since 2017)

Horner Roush Optical is very good and thorough, reliable and knowledgeable. He also has a way of setting his patients at ease. Would recommend him for any Optical needs.


StarStarStarStarStar Excellent service. The staff is always so nice ... —    (Patient since 2015)

Excellent service. The staff is always so nice & friendly and Dr. Richardson works to make sure that everything is just right with your vision.


StarStarStarStarStar My visit went very well. I was thrilled to be ... —    (Patient since 2017)

My visit went very well. I was thrilled to be worked into being seen, felt the exam was much more thorough than any eye exam I had every experienced, and very happy to find that the store was open later, which gave me plenty of time to find a pair of frames.


StarStarStarStarStar Super nice and friendly, as well as quick. —    (Patient since 2014)

Super nice and friendly, as well as quick.


StarStarStarStarStar Pleasant and quick nice people and easy to work... —    (Patient since 2014)

Pleasant and quick nice people and easy to work with.


StarStarStarStarStar Very efficient and Friendly —    (Patient since 2015)

Very efficient and Friendly


StarStarStarStarStar Wonderful experience!!! Always super nice —    (Patient since 2016)

Wonderful experience!!! Always super nice


StarStarStarStarStar  —    (Patient since 2015)

very well pleased with service I get at light house optical


StarStarStarStarStar Lighthouse Optical is excellent! —    (Patient since 2005)

Lighthouse Optical is excellent! Friendly, positive atmosphere, and always able to help with any problems. Amazing service. My family has been going for years!


StarStarStarStarStar This is the only place I'll take my family. —    (Patient since 2012)

This is the only place I'll take my family. With a child and a disabled husband, everyone in the office takes great care of us and makes getting help and an appointment easy, whether a routine or emergency need. Plus, Dr. Richardson is very good and experienced. He was the first to suspect I had diabetes due to his thoughtful testing.


StarStarStarStarStar Office was nice and clean. Just a short wait in... —    (Patient since 2017)

Office was nice and clean. Just a short wait in waiting room and before seeing Dr.. The staff was nice and everyone was thorough thru out the exam.


StarStarStarStarStar Great Dr. & staff, always friendly and helpful.... —    (Patient since 2009)

Great Dr. & staff, always friendly and helpful. Wouldn't go any where else.


StarStarStarStarStar Everyone at Lighthouse Optical are very nice an... —    (Patient since 2014)

Everyone at Lighthouse Optical are very nice and accommodating. It is great that they now have an evening of later business hours so that folks don't have to miss work for their appointments. Dr. Richardson is great! I love the appointment reminders that I receive via text message also.


StarStarStarStarStar You always make me feel like family. I actually... —    (Patient since 2013)

You always make me feel like family. I actually enjoy seeing you all and leave looking forward to my next visit. Dr Richardson always takes time to go over everything and never rushes on to the next patient. Thank you all! I even got a pizza coupon........


StarStarStarStarStar Outstanding doctor and staff. Prompt, caring, ... —    (Patient since 2015)

Outstanding doctor and staff. Prompt, caring, and expert attention.


StarStarStarStarStar The doctor and girls here are very kind and ver... —    (Patient since 2013)

The doctor and girls here are very kind and very helpful. They are always very good to me.


StarStarStarStarStar First visit for getting glasses  —    (Patient since 2017)

A great place to go to get your eyes checked. Also a great place to get glasses


StarStarStarStarStar Such a friendly helpful crew! —    (Patient since 2016)

Such a friendly helpful crew!


StarStarStarStarStar Excellent service.. Dr Richardson and his staff... —    (Patient since 2012)

Excellent service.. Dr Richardson and his staff were very friendly. I would recommend them to all my family and friends.


StarStarStarStarStar New Patient First Visit  —    (Patient since 2017)

I recently moved to Tennessee from another state. During my first visit, I found Dr Richardson and his staff to be very thorough and knowlegable. I was very impressed and will definitely keep coming back.


StarStarStarStarStar I had a emergency situation come up. I called ... —    (Patient since 2009)

I had a emergency situation come up. I called & was told to come right in to see Dr. Richardson. I was given an exam & some tests and Doc referred me to a specialist, who saw me the next morning. We have been seeing Dr. Richardson for many years. Wouldn't want to go anywhere else. His staff is very caring & frIendly.


StarStarStarStarStar Friendly and Professional —    (Patient since 2006)

Doctor Richardson and the staff are always friendly, welcoming, and professional. I would recommend Lighthouse Optical to anyone.


StarStarStarStarStar This was my first time EVER in my 30 years of l... —    (Patient since 2017)

This was my first time EVER in my 30 years of life at an eye dr.. it was a very pleasant experience! Everyone was awesome, & friendly! They all explained very well what they were doin also, since it was my first time. Answered all questions. & a big thanks to the lady who let me try on a milllion pair & gave me her honest opinion at each one i tried on..not once seemed in a hurry or upset that i was tryin them ALL on lol. She even recommended some does & donts of buyin my first pair.. some hints..Thank you for your time & kindness! They all made me feel welcome. & it was all FREE! yes i have insurance, but nothing is ever free!


StarStarStarStarStar Love Doc Richardson and his staff. Always so ni... —    (Patient since 2005)

Love Doc Richardson and his staff. Always so nice and friendly!


StarStarNo StarNo StarNo Star Need to work on properly keeping an appointment... —    (Patient since 2017)

Need to work on properly keeping an appointment. Waited 1 hour past appointment time. Everything else was top notch everyone was polite and professional.


StarStarStarStarStar Staff did a great job all the way through! —    (Patient since 2017)

Staff did a great job all the way through!


StarStarStarStarStar Great service! Exceptional staff! Highly recomm... —    (Patient since 2017)

Great service! Exceptional staff! Highly recommend!


StarStarStarStarStar Great Staff & Dr. —    (Patient since 2011)

The doctor and staff is always courteous, friendly, helpful, goes the extra mile on insurance billing, kind and caring.


StarStarStarStarStar Effective customer response. —    (Patient since 2009)

I awoke with an extremely irritated eye from what felt like a "rock" falling in during the night. A long, over an hour, drive confronted me and I anticipated the hazards of high-speed driving with the bothersome and constant irritation and tearing eyes. Knowing our local Horner-Rausch store is "on the way," I stop in without an appointment. The doctor was not yet in-house, so I hurriedly left. Although offered an appointment, I was unable to return until the following morning. I had been provided with an appointment immediately after opening time, saw the doctor, and was completely healed from an effective treatment plan. Throughout the episode, I sensed the staff's empathy, concern for my situation, willingness to assist in all manner possible, and offer priority to my circumstances. I knew I was in really good hands!


StarStarStarStarStar Always a great experience with Dr. Richardson a... —    (Patient since 2013)

Always a great experience with Dr. Richardson and his staff. They are helpful, friendly, and knowledgeable with regards to all aspects of optical care.


StarStarStarStarStar Friendly, Curteous and Patient —    (Patient since 2017)

The friendly staff at Lighthouse Optical made the whole experience easy, painless and even a little fun. At 56 and just getting my first pair of glasses, I experienced a bit of trepidation. The selection was immense and the options were clearly explained as they walked me through the process. I would highly recommend these folks for all your eyewear needs.


StarStarStarStarStar Very pleased. Staff is always kind and very hel... —    (Patient since 2011)

Very pleased. Staff is always kind and very helpful. Thank you all.


StarStarStarStarStar The Best eye and specs business in Cookeville —    (Patient since 2010)

The personnel at Lighthouse optical are some of the finest people I have met. They are very hospitable as well as knowledgeable in their field. When I had a concern over a lack of information, Dr. Richardson took some of his lunchtime to answer my questions thoroughly. I really appreciate Lighthouse Optical's approach to doing business and am more than pleased to encourage friends and family to experience the same level of care I received.


StarStarStarStarStar Way to go!! —    (Patient since 2009)

Always a familiar, friendly, hometown feeling when I come for appointments... I love the staff!


StarStarStarStarStar Always an awesome experience  —    (Patient since 2016)

Always an awesome experience


StarStarStarStarStar I always have a nice time at the Lighthouse. T... —    (Patient since 2016)

I always have a nice time at the Lighthouse. They are patient with me because of the questions I have.


StarStarStarStarStar Great service. Always top service from the tim... —    (Patient since 2017)

Great service. Always top service from the time you enter the front door.


StarStarStarStarStar Wonderful eye exam visit! —    (Patient since 2017)

Wonderful eye exam visit! Friendly staff and Dr. Richardson was great! They had a good selection of frames and gave me lots of help in choosing the right one. Thanks, y'all!!


StarStarStarStarStar It is always a pleasure to got to Lighthouse Op... —    (Patient since 2010)

It is always a pleasure to got to Lighthouse Optical. Great service, Dr. Richardson and staff are fantastic!


StarStarStarStarStar  —    (Patient since 2011)

We've been coming to Dr. Richardson for years. He's the best and so is everyone there. The whole crew makes you feel welcome from the moment you enter to the moment you leave . Thank you all for a pleasant experience everytime!


StarStarStarStarStar Awesome place!!!! Will be back. Got in without ... —    (Patient since 2017)

Awesome place!!!! Will be back. Got in without an appointment and taken right back.


StarStarStarStarStar Extremely friendly experience.  —    (Patient since 2017)

Extremely friendly experience.


StarStarStarStarStar always great service, on time, very friendly a... —    (Patient since 2007)

always great service, on time, very friendly and helpful, very knowledgeable


StarStarStarStarStar Excellent service by professional and caring st... —    (Patient since 2015)

Excellent service by professional and caring staff.


StarStarStarStarStar A clean and attractive office, friendly, compet... —    (Patient since 2017)

A clean and attractive office, friendly, competent techs, a thorough Doctor and fair prices. What more could you want?


StarStarStarStarStar Appointment was very responsive to my situation. —    (Patient since 2015)

My appointment was very responsive to my situation and very encouraging. It helped to make this entire experience better and was quite reassuring.


StarStarStarStarStar I have been a patient of Dr. Richardson for 13 ... —    (Patient since 2005)

I have been a patient of Dr. Richardson for 13 years and he and his staff have always been courteous, and professional.


StarStarStarStarStar Very very happy with my visit —    (Patient since 2017)

Very very happy with my visit


StarStarStarStarStar Prompt, professional, and pleasant.  —    (Patient since 2006)

Prompt, professional, and pleasant.


StarStarStarStarStar Always a pleasant experience with Dr. Richardso... —    (Patient since 2017)

Always a pleasant experience with Dr. Richardson.


StarStarStarStarStar Wonderful friendly staff. Couldn't ask for bet... —    (Patient since 2011)

Wonderful friendly staff. Couldn't ask for better. Helped me immediately. I had a very painful scratch cornea.


StarStarStarStarStar 5+  —    (Patient since 2017)

5+ Great Service Highly recommend them. My husband & I both use Dr Richardson. Great people. Everyone is so friendly + helpful.


StarStarStarStarStar Very friendly and knowledgable staff  —    (Patient since 2013)

Very friendly and knowledgable staff


StarStarStarStarStar Dr. Richardson and all staff are great! Their o... —    (Patient since 2010)

Dr. Richardson and all staff are great! Their office is inviting and always professional and friendly.


StarStarStarStarStar I love how nice & helpful you always are when w... —    (Patient since 2017)

I love how nice & helpful you always are when we come in. I've never had a bad experience with your office.


StarStarStarStarStar Always a friendly, immediate welcome. —    (Patient since 2009)

Always a friendly, immediate welcome for customers when entering the facility. One feels comfortable in the ample and tasteful layout of the facility. There is a reassurance that customer needs will be met to satification.


StarStarStarStarStar I am always pleased with the way I am treated a... —    (Patient since 2006)

I am always pleased with the way I am treated at Horner Rausch with Dr. Richardson! AND please let him know that the eye drops he gave me due to my dry eye are helping tremendously! Thank you!!!


StarStarStarStarStar  —    (Patient since 2015)

My Asst Technician was very courteous and thorough with my appointment prep. Dr. Richardson asked and answered all questions. I am very happy with my appointment.


StarStarStarStarStar I absolutely love Lighthouse Optical!! Everyone... —    (Patient since 2009)

I absolutely love Lighthouse Optical!! Everyone is so kind and courteous, even the lady that helped me choose my glasses was kind! She did a great job matching my frames to my round face.


StarStarStarStarStar I really like being able to access my patient r... —    (Patient since 2007)

I really like being able to access my patient records from online.


StarStarStarStarStar Eye exam went smoothly. Everyone I interacted w... —    (Patient since 2017)

Eye exam went smoothly. Everyone I interacted with was friendly and very helpful. Picked up my new glasses on the same day. Would recommend to everyone.


StarStarStarStarStar Disappointed with the fact that your online int... —    (Patient since 2017)

Disappointed with the fact that your online intake forms don't work.


StarStarStarStarStar hey guys just wanted to say thanks , i went to ... —    (Patient since 2017)

hey guys just wanted to say thanks , i went to a lot of places checking to see if my insurance and out of 6 , i choose you all cause of how nice and friendly the ladies were, they never made me feel like i was bothering them !!! doc Richardson was the best and again made me feel like old friend !!! so thank u and 5 stars


StarStarStarStarStar Exceptional service and medical care. —    (Patient since 2006)

Exceptional service and care.


StarStarStarStarStar This was my first eye exam in over 20 years and... —    (Patient since 2017)

This was my first eye exam in over 20 years and I would recommend Lighthouse Opticle to everyone!!! I even had to change my appointment at the last minute and they accomadated me and I was in and out in a timely manner!!! Great experience and the staff is AMAZING!!!


StarStarStarStarStar Pleased with my services —    (Patient since 2014)

Everyone was very nice. Very professional office.


StarStarStarStarStar Friendly staff; had no wait; a great variety of... —    (Patient since 2013)

Friendly staff; had no wait; a great variety of frames. I highly recommend them!


StarStarStarStarStar Great Place —    (Patient since 2016)

Very nice. Knowledgeable. Professional. Great with my children. I've found an eye doc I can take my family!


StarStarStarStarStar This is a great place. The staff does an except... —    (Patient since 2015)

This is a great place. The staff does an exceptional job.


StarStarStarStarStar Great staff and Dr Richardson corrected my visi... —    (Patient since 2016)

Great staff and Dr Richardson corrected my vision problems. Everyone there works well together and are great at explaining your questions, I would highly recommend their service for your eyesight problems.


StarStarStarStarStar Definitely 5 stars!! The staff are knowledgeabl... —    (Patient since 2009)

Definitely 5 stars!! The staff are knowledgeable, professional and kind


StarStarStarStarStar Light House Optical have the sweetest employees... —    (Patient since 2009)

Light House Optical have the sweetest employees ever. Always been very professional as well as making you feel important. Dr. Steve Richardson is # 1 in my book.


StarStarStarStarStar Great Visit!.. —    (Patient since 2014)

Prompt,courteous service is always appreciated.


StarStarStarStarStar Great service and friendly people. —    (Patient since 2013)

Great service and friendly people.


StarStarStarStarStar I look forward to seeing you all. (No pun inte... —    (Patient since 2007)

I look forward to seeing you all. (No pun intended). Everyone is kind. Dr. Richardson and the techs are thorough and answer questions regarding tests. The optitions are helpful. It is a very welcoming atmosphere.


StarStarStarStarStar Your follow ups are very helpful in helping me ... —    (Patient since 2006)

Your follow ups are very helpful in helping me keep my appointments.


StarStarStarStarStar I received a warm welcome as I entered the offi... —    (Patient since 2009)

I received a warm welcome as I entered the office. All the staff was very attentive and professional from start to finish. Stress left and I found my visit to be enjoyable. Yes, I would recommend Horner Rausch Optical to anyone in need of glasses or eye care.


Reply

Thanks to our wonderful patients for their encouragement!

StarStarStarStarStar Very friendly and convenient, plus picking was ... —    (Patient since 2016)

Very friendly and convenient, plus picking was good


StarStarStarStarStar Fast and friendly appointments —    (Patient since 2016)

Every time my wife and/or I have been in for a visit we have been extremely impressed by how quickly we get through our appointments. We rarely have to wait more than 5 minutes to be seen (even if we show up early for our appointments). The staff is extremely friendly, knowledgeable, and efficient.


StarStarStarStarStar All the staff at LightHouse Optical were friend... —    (Patient since 2016)

All the staff at LightHouse Optical were friendly and helpful..The various tests were explained properly in plain English..I was promptly taken care of, every step in my appointment process. I was also provided a copy of my spectacle RX upon my request..I would recommend this office to my friends..


StarStarStarStarStar Awesome job. I always feel relaxed and well ta... —    (Patient since 2013)

Awesome job. I always feel relaxed and well taken care of.


StarStarStarStarStar Very nice place for someone new looking for a g... —    (Patient since 2016)

Very nice place for someone new looking for a great dr and office staff. Thank you for making my visit very comfortable


StarStarStarStarStar Vision Exsm —    (Patient since 2016)

Very professional and thorough exam. Nice atmosphere and very nice staff


StarStarStarStarStar Professional and Friendly  —    (Patient since 2016)

Dr Richardson was professional, friendly and knowledgeable. The entire staff was friendly and helpful and made me feel comfortable. I was extremely pleased with my visit.


StarStarStarStarStar Very present experience. ... —    (Patient since 2016)

Very present experience.


StarStarStarStarStar Nicest people on the planet they have been provid... —    (Patient since 2006)

Nicest people on the planet they have been providing my eye wear for 13 years!! 😊


StarStarStarStarStar Everyone is pleasant and competent. —    (Patient since 2006)

Everyone is pleasant and competent...even the new "kid on the block"


StarStarStarStarStar Great Place to have your eyes examined. —    (Patient since 2016)

I had an amazing experience at Dr. Richardson's I came in to get my glasses duplicated if possible, Not possible as they were in too bad a shape so I asked if they could take me as I live 40 miles away and they took me right away and gave me a thorough exam. The best eye exam I have ever had. Dr. Richardson pointed out some issues that will need addressed. No other place I have ever been Has done that. It was amazing his level of care. I purchase two pairs of glasses in my prescription and am very happy with the service I received. I would recommend them highly.


StarStarStarStarStar  —    (Patient since 2006)

Could not ask for more caring, efficient, and friendly people.


StarStarStarStarStar I would highly recommend this office. The Dr was ... —    (Patient since 2016)

I would highly recommend this office. The Dr was so professional and kind.


StarStarStarStarStar I was referred to Dr. Richardson from my family PA —    (Patient since 2016)

I was referred to Dr. Richardson from my family doctor because of spot in my vision. I was worked in the same day, had an appointment at 2:00 and was taken back to a room at 2:00, that is a record for me I didnt have to wait hours. The Doctor and his staff were VERY friendly and helpful with the procedures that were done. Thank You so much. Julie M. Cookeville TN


StarStarStarStarStar Scheduled eye exam... —    (Patient since 2007)

There was little or no wait and the exam was quick and efficient.


StarStarStarStarStar It's very nice to be greeted by name once I walke... —    (Patient since 2015)

It's very nice to be greeted by name once I walked in the door :)


StarStarStarStarStar Staff is very friendly and helpful. I always feel... —    (Patient since 2005)

Staff is very friendly and helpful. I always feel very comfortable and at home when I visit. It's always a pleasant experience.


StarStarStarStarStar Love doc Richardson and the staff! I walked in an... —    (Patient since 2016)

Love doc Richardson and the staff! I walked in and they instantly made me feel at home!


StarStarStarStarStar Great service, excellent personnel.... —    (Patient since 2014)

Great service, excellent personnel.


StarStarStarStarStar Everyone was very helpful !... —    (Patient since 2016)

Everyone was very helpful !


StarStarStarStarStar Great service. —    (Patient since 2010)

I was served efficiently and professionally. I was treat courteously and in a friendly manner. I always feel treated as a friend and valued customer.


StarStarStarStarStar I moved to this area a little over five years ago... —    (Patient since 2016)

I moved to this area a little over five years ago. I've seen several Optromatrists in the area over this period of time but have not felt that I received a thorough and confident exam until I came to Horner Rausch. I appreciate the concern and care I received by the Doctor and equally appreciate the service and attention I received by the staff. They had my Insurance information in hand when I arrived for my appointment and explaned to me all my options. It was so easy (first time in 30 years) I actually had fun during my visit (laughs with the staff). The selection of frames and options are awesome. I highly recommend Horner Rausch Optical to all persons looking for the same experiance I had. I have to mention that the Doctor was more than happy to provide future service to my Mother who has Alzheimers. Thank you to everyone there.


StarStarStarStarStar  —    (Patient since 2015)

Great staff, very friendly and welcoming. Dr. Richardson listens and genuinely cares for his patients. Great experience!


StarStarStarStarNo Star Blinded by the light —    (Patient since 2005)

The entire appointment from arrival through departure was top notch. Everyone was very courteous and knowledgeable. The time in the waiting area, and the time prior to meeting the doctor, were very reasonable. The ONLY reason I deducted one star is they failed to tell me I would not be able to drive for at least 30 minutes after leaving their office because of my eyes being dilated. Granted it was a sunny day; however, I've had my eyes dilated before and never had them be so intensely sensitive to light. It was a huge inconvenience because I was on a tight schedule that day. I even attempted to drive, but after about one mile had to pull over for about 35 minutes and sit with my eyes closed. It was still very difficult after that for about another 30 minutes! So, if you have them dilate your eyes, take someone with you to drive you away or demand some type of eye protection!


StarStarStarStarStar Quick pleasant and efficient... —    (Patient since 2014)

Quick pleasant and efficient


StarStarStarStarStar Great personal service by all the staff. ... —    (Patient since 2016)

Great personal service by all the staff. Professional confidence and sincerity exhibited by all. Pleasant experience for me. Thank you


StarStarStarStarStar My favorite doctor office everyone is always so nice there never pushy always timely... —    (Patient since 2011)

My favorite doctor office everyone is always so nice there never pushy always timely


StarStarStarStarStar I was very pleased with my visit to Lighthouse Optical. Dr. Richardson was thorough, informative ... —    (Patient since 2013)

I was very pleased with my visit to Lighthouse Optical. Dr. Richardson was thorough, informative and had a pleasant personality. The staff was also very professional, from the young lady that preformed the pre eye examination testing to the young lady who adjusted my glasses to fit me correctly. I encountered only one small disappointment and this was from a lady behind the reception desk. She had made a negative comment about a speech from the democratic national convention. I was somewhat bothered, but there may have been folks in the waiting room that could have been offended. But all in all I would recommend Light Optical.


StarStarStarStarStar Definitely Recommend —    (Patient since 2016)

The entire staff at Dr. Richardson's office is great. It is always a good experience each time my son and I go. They are always willing to help you and very courteous and nice. Definitely recommend! They take my eye insurance, but not my medical, but I still go there because of the hospitality and friendliness! It's worth it!


StarStarStarStarStar Friendly & Professional —    (Patient since 2007)

Dr. and staff very friendly, helpful, and eager to assist. Addressed each of my concerns with utmost professionalism. Highly recommend them!


StarStarStarStarStar Review of Lighthouse Optical / Dr. Richardson —    (Patient since 2009)

I love this place! When I get my eyes checked by Dr. Richardson I feel like my eyes have been checked thoroughly. He is so patient and soft-spoken! I also took my 6 yr old grandson there last week and his patience and kindness really pays off with a nervous child :). I would highly recommend him for the entire family!!!


StarStarStarStarStar Awesome!! —    (Patient since 2008)

So awesome!! Always had great experiences here. Grateful for a doctor's office that I know has a very Godly man and Godly staff members working. A++++!!!


StarStarStarStarStar Always a great experience! —    (Patient since 2011)

The staff is professional and friendly. Dr. Richardson takes great care in examining and providing what is best for my eye health and vision.


StarStarStarStarStar Sherry Honeycutt —    (Patient since 2004)

5 star rating - great team


StarStarStarStarStar  —    (Patient since 2008)

A great and thorough exam as always. Steve takes care to explain the exam results fully and answer any questions I might have.


StarStarStarStarStar  —    (Patient since 2016)

Very satisfied with my visit.


StarStarStarStarStar Optimal in patient care. ... —    (Patient since 2016)

Optimal in patient care. Everyone was very helpful and very pleasant.


StarStarStarStarStar Always get good, professional service. Staff is friendly and professional. Always have a good expe... —    (Patient since 2005)

Always get good, professional service. Staff is friendly and professional. Always have a good experience here!


StarStarStarStarStar my examination was professional and very thorough. Dr. Richardson and his staff are great. My ... —    (Patient since 2010)

my examination was professional and very thorough. Dr. Richardson and his staff are great. My only recommendation is to reduce the paperwork. For most patients much of the information doesn't change year to year. Thank You. Bob Felton


StarStarStarStarStar  —    (Patient since 2016)

Great Customer Service... Everyone was really nice... I see another Eye Doctor, but due to some issues I was having and my Eye Doctor on vacation Dr. Richardson helps cover for my doctor... He was very professional and friendly ....


StarStarStarStarStar Great Service —    (Patient since 2007)

I've been going to Lighthouse Optical since 2006 and I've been very satisfied with every aspect of their business. I've gotten friendly, professional treatment and assistance with all my eye needs. I highly recommend them!


StarStarStarStarStar Efficient —    (Patient since 2012)

The examination was quick and efficient. Wait time was minimal both in the lobby and in the exam room. The staff was friendly and adjusted my spare frames while I waited.


StarStarStarStarStar Having been a customer for 15 years, I appreciate the professionalism and individual attention pai... —    (Patient since 2006)

Having been a customer for 15 years, I appreciate the professionalism and individual attention paid to each patient.


StarStarStarStarStar Everyone was great and I feel like I got the best checkup in years... —    (Patient since 2016)

Everyone was great and I feel like I got the best checkup in years


StarStarStarStarStar Had a very ... —    (Patient since 2016)

Had a very Pleasant experience everyone was very professional and friendly


StarStarStarStarStar  —    (Patient since 2014)

I love coming here, everyone is so nice and helpful.


StarStarStarStarStar As always, the folks at Lighthouse Optical provide fast, friendly, and convienient service with to... —    (Patient since 2014)

As always, the folks at Lighthouse Optical provide fast, friendly, and convenient service with top-notch professionalism. I would recommend them to anyone looking for optical services in the Upper Cumberland.


StarStarStarStarStar Friendly and courteous staff.... —    (Patient since 2016)

Friendly and courteous staff.


StarStarStarStarStar Visit May 9, 2016 for eye exam at Lighthouse Optical with Dr. Richardson.  —    (Patient since 2011)

I had a very pleasant visit to Lighthouse Optical on Monday, May 9, 2016. Dr. Richardson and his staff are always professional, courteous, helpful and kind to all their patients. I have seen Dr. Richardson for over 30 years for my eye exams and glasses and for my children's eye wear needs until they left home. I appreciate their always clean and neat facility, and their superior service regarding filing insurance and fitting your glasses. They are always ready to help with minor adjustments and answer any questions you may have about the cost of new glasses, special lenses, etc. I trust and respect their professional opinion and advice.


StarStarStarStarStar Always enjoy going here. Very quick appointments and always helpful ! ... —    (Patient since 2013)

Always enjoy going here. Very quick appointments and always helpful !


StarStarStarStarStar Love the Service  —    (Patient since 2006)

I have been a customer for years now and love Dr. Richardson and all the staff. Best customer service. Very affordable. The ladies in the eye center are also very nice and most helpful.


StarStarStarStarStar Had to wait longer than expected to see the doctor —    (Patient since 2015)

Had to wait longer than expected to see the doctor. Lady that helped with the frames extremely helpful. Thanks,


StarStarStarStarStar Thank you so much for working me in without an appointment! —    (Patient since 2016)

Thank you so much for working me in without an appointment!


StarStarStarStarStar It was an excellent visit. Things could not have been better. —    (Patient since 2008)

It was an excellent visit. Things could not have been better.


StarStarStarStarStar I enjoyed my visit. The staff is always professional and friendly.  —    (Patient since 2006)

I enjoyed my visit. The staff is always professional and friendly.


StarStarStarStarStar Recent eye exam —    (Patient since 2008)

Friendly,experienced professionals.


StarStarStarStarStar The young lady that helped me find my new glasses, was especially nice and made me feel most... —    (Patient since 2016)

The young lady that helped me find my new glasses, was especially nice and made me feel most comfortable. She is a keeper.


StarStarStarStarStar Everything was fine. Can't think of anything that needs to change —    (Patient since 2010)

Everything was fine. Can't think of anything that needs to change


StarNo StarNo StarNo StarNo Star I waited in a tiny dark office over 1 hour to se the doctor, had to go ahead and leave without... —    (Patient since 2007)

I waited in a tiny dark office over 1 hour to se the doctor, had to go ahead and leave without seeing him for another obligations.


StarStarStarStarStar I would like a better selection of frames. —    (Patient since 2012)

I would like a better selection of frames.


StarStarStarStarStar Great people and great service! —    (Patient since 2016)

Great people and great service!


StarStarStarStarStar Everything good. Love Marlena (maybe Marlene).  —    (Patient since 2006)

Everything good. Love Marlena (maybe Marlene).


StarStarStarStarStar I've respected this team for 20+ years. The employees are well trained and very cordial.  —    (Patient since 2006)

I've respected this team for 20+ years. The employees are well trained and very cordial.


StarStarStarStarStar I love your staff.. —    (Patient since 2009)

I love your staff... I always have a good time when I come to your office! They are friendly and good-humored! I laugh and cut-up with them and try to leave them in a good mood as well...


StarStarStarStarStar Your eye care program is very well organized —    (Patient since 2005)

Your eye care program is very well organized. The only change I would make is to offer your special sale on frames and lenses more frequently than just once or twice a year. :-)


StarStarStarStarStar Everything went great as usual. No recommendation on changing anything. —    (Patient since 2010)

Everything went great as usual. No recommendation on changing anything.


StarStarStarStarStar Thank You for seeing Mark and making him glasses —    (Patient since 2016)

Thank You for seeing Mark and making him glasses. He has had a difficult time for quite a while and is happy with his new glasses. Thank You.


StarStarStarStarStar You have made your office into a pleasanat, welcoming atmosphere —    (Patient since 2014)

You have made your office into a pleasanat, welcoming atmosphere


StarStarStarStarStar As usual, my visit was very enjoyable!  —    (Patient since 2007)

As usual, my visit was very enjoyable!


StarStarStarStarStar Very good layout and service. —    (Patient since 2016)

Very good layout and service.


StarStarStarStarStar My visit was great I was very pleased —    (Patient since 2016)

My visit was great I was very pleased


StarStarStarStarStar Great experience with this firm. Courteous knowledgeable doctor and staff. —    (Patient since 2016)

Great experience with this firm. Courteous knowledgeable doctor and staff.


StarStarStarStarStar I appreciate you letting me know up front that you are not in the network for my new insurance.  —    (Patient since 2012)

I appreciate you letting me know up front that you are not in the network for my new insurance.


StarStarStarStarStar Thank you Dr. Richardson for helping me to resolve my Dry eye problem —    (Patient since 2010)

Thank you Dr. Richardson for helping me to resolve my Dry eye problem. Simple solution for something that had bothered me for almost a year.I will let you know once i stop my eye drops how things go.


StarStarStarStarStar The folks in the local store are the best. Friendly, courteious, & proffessinal —    (Patient since 2007)

The folks in the local store are the best. Friendly, courteous, & professional. What more could one ask?


StarStarStarStarStar I love the new way patients are emailed, prompted to make appointments, reminded of appointments,... —    (Patient since 2014)

I love the new way patients are emailed, prompted to make appointments, reminded of appointments, texted etc. Great way to keep up with the fast pace world we live in. Also, great selection of frames.


StarStarStarStarStar We have used Dr. Richardson for about 25 years or more. We have always been well taken care of —    (Patient since 2004)

We have used Dr. Richardson for about 25 years or more. We have always been well taken care of. This visit was no exception. Everything was great!


StarStarStarStarStar everything was great, very nice and professional staff.  —    (Patient since 2011)

everything was great, very nice and professional staff.


StarStarStarStarStar Cookeville, Tennessee Horner Rauch —    (Patient since 2016)

I visited the Cookeville, Tennessee Horner Rauch because I needed and I examination for draws as well as some new contacts. In all honesty if I had avoided going to this establishment because if you years ago my mother who is a Medicare went there in order to have an idea emanation and some glasses made for her. She also had state Medicaid that helped with her examination as well as the cost of her eyeglasses. She was instructed to pick out a set of frames for her after her examination. The office was quite busy she was given no further instructions. As she began to look at frames she was called ad from across the office and told that she was not able to get frames from that section of the display, because " you can't have those frames, Medicare doesn't pay for those" and that she had to go down and get them from the "TennCare area". This was down across a crowded waiting area filled with other patients. It was embarrassing to my mother, and very demeaning to her. Although it was ask for an apology was never forthcoming. Since that time I have always done my best to avoid Horner Rausch or anything produced or with the Horner Rausch name on it. Unfortunately last week I had no choice as they were the only place I could possibly get myself into for an examination. I was pleasantly surprised by the new staff there I was treated with respect I can imagine any of them being rude to any patient. I'm glad I went back.


StarStarStarStarStar I always look so forward seeing everyone, y'all are like family to me.  —    (Patient since 2007)

I always look so forward seeing everyone, y'all are like family to me.


StarStarStarStarStar Always a welcomed feeling generated by the instant greeting and attention to visitor needs. —    (Patient since 2009)

Always a welcomed feeling generated by the instant greeting and attention to visitor needs.


StarStarNo StarNo StarNo Star I'm always treated right there. The staff is great & of course, the doc is excellent. —    (Patient since 2005)

I'm always treated right there. The staff is great & of course, the doc is excellent.


StarStarStarStarStar Great visit —    (Patient since 2016)

Great visit. Was seen close to appointment time, every diagnostic test was explained in detail including the results. Everyone was very friendly. Great work!


StarStarStarStarStar I always love seeing everyone in the office and appreciate the care and attention I receive.  —    (Patient since 2007)

I always love seeing everyone in the office and appreciate the care and attention I receive.


StarStarStarStarStar Dr. Richardson and the staff are friendly, knowledgable, and easy to talk with. —    (Patient since 2006)

Dr. Richardson and the staff are friendly, knowledgable, and easy to talk with.


StarStarStarStarStar Excellent office personnel. Very helpful and put you at ease.  —    (Patient since 2016)

Excellent office personnel. Very helpful and put you at ease.


StarStarStarStarStar Always a positive visit. Prevention is the best care.I appreciate Dr —    (Patient since 2010)

Always a positive visit. Prevention is the best care. I appreciate Dr. Steve and his staff for all they do for me and my family.


StarStarStarStarStar Great team... —    (Patient since 2009)

I feel that you really do care about my eye health. Been a patient of Doc's for many, many years. Wouldn't think of going anywhere else.


StarStarStarStarStar Everything was very professional and I was provided great service! Excellent!! —    (Patient since 2010)

Everything was very professional and I was provided great service! Excellent!!


StarStarStarStarStar The office environment is friendly yet professional —    (Patient since 2010)

The office environment is friendly yet professional. I would change nothing - keep up the customer service.


StarStarStarStarStar I had to wait longer than usual. My appointment was at ten and it was twelve before I left —    (Patient since 2010)

I had to wait longer than usual. My appointment was at ten and it was twelve before I left. It usually doesn't take that long. I understand though that sometimes things can't be helped.


StarStarStarStarStar I enjoyed the visit. The dr is very nice and so is the staff.  —    (Patient since 2015)

I enjoyed the visit. The dr is very nice and so is the staff.


StarStarStarStarStar Our visit —    (Patient since 2006)

All of the people there are so very friendly that it makes us look forward to our visit


StarStarStarStarStar There is no way I could come up with improvements for you .....your awesome! —    (Patient since 2015)

There is no way I could come up with improvements for you .....your awesome!


StarStarStarStarStar Dec 8 —    (Patient since 2004)

I've been coming for around 19 years, I don't think I have one complaint through all of them.


StarStarStarStarStar Always a pleasant experience. Friendly and professional staff! —    (Patient since 2013)

Always a pleasant experience. Friendly and professional staff!


StarStarStarStarNo Star I have never in my 76yrs ever had a more complete & through exam...the service was great —    (Patient since 2015)

I have never in my 76yrs ever had a more complete & through exam...the service was great. I'm wondering why I never went to Dr Richhardson before this visit.


StarStarStarStarStar Good eye health care —    (Patient since 2007)

Dr. Richardson is thorough and considers the whole health of the eye and not just how well a patient can see at the moment.


StarStarStarStarStar I have been a patient for a long time. I recommend y'all often! Happy Thanksgiving!  —    (Patient since 2006)

I have been a patient for a long time. I recommend y'all often! Happy Thanksgiving!


StarStarStarStarStar Dr. Richardson awesome eye doctor! highly recommend! —    (Patient since 2015)

Dr. Richardson is a very nice and professional doctor. I recommend him to everyone looking for an eye doctor! especially one that is looking for one that is professional and sensitive to a patients needs. I don't hear well at all and he made sure I heard everything he was saying and made everything clear to me. a lot of people thing and feel because you cant hear that you are a non intelligent person. He did not make me feel that way at all. He just treated me as a person that couldn't hear well. thank you Doc!


StarStarStarStarStar Excellent —    (Patient since 2015)

very professional and friendly


StarStarStarStarStar I always feel very comfortable, everyone is very friendly. —    (Patient since 2012)

I always feel very comfortable, everyone is very friendly.


StarStarStarStarStar Great staff. Very professional and friendly. —    (Patient since 2015)

Great staff. Very professional and friendly.


StarStarStarStarStar As always, your staff is friendly and helpful —    (Patient since 2010)

As always, your staff is friendly and helpful


StarStarStarStarStar The staff worked me in b/c I came in with what I thought was something in my eye —    (Patient since 2007)

The staff worked me in b/c I came in with what I thought was something in my eye. To be a "work in" I felt I did not have to wait long at all. As always, everyone there is friendly and very helpful. Jennifer Dunn


StarStarStarStarStar ful... —    (Patient since 2015)

My visit was awesome! The girls were very helpful....I had great a time picking out my glasses! Thank you so much


StarStarStarStarStar Very professional, yet friendly service. —    (Patient since 2015)

Very professional, yet friendly service.


StarStarStarStarStar No changes needed, staff and physician were very friendly and courteous.  —    (Patient since 2011)

No changes needed, staff and physician were very friendly and courteous.


StarStarStarStarStar Everyone was very nice and helpful. Great service. —    (Patient since 2015)

Everyone was very nice and helpful. Great service.


StarStarStarStarStar Everything was perfect!  —    (Patient since 2010)

Everything was perfect! Great, friendly service. Would go back.


StarStarStarStarStar We like Dr —    (Patient since 2015)

We like Dr. Richardson very much, he gave us new information, and the staff was friendly, kind, and helpful.


StarStarStarStarStar Mine was a last second walk in due to eye pain, swelling, and burning —    (Patient since 2009)

Mine was a last second walk in due to eye pain, swelling, and burning. The ladies up front were great and I was worked in quickly. As with all my previous experiences with HR, all aspects of the office were professional, friendly, and caring. Thank you all so much.


StarStarStarStarStar Eye dr visit —    (Patient since 2009)

I was a little nervous since I had a concern with my eyes - everyone took extra time to explain & show me what I asked. I was very comfortable


StarStarStarStarStar Broken glasses —    (Patient since 2015)

I walked in with broken glasses and no appointment they saw me any way, and temp fixed my glasses.


StarStarStarStarStar great people, great service —    (Patient since 2010)

It did not take long to be taken back, however it was almost an hour after that before the doctor came in. I understand that things happen, so that will not deter me from returning. The people are great and the service is too!


StarStarStarStarStar Better lighting and a mirror when selecting glasses. —    (Patient since 2007)

Better lighting and a mirror when selecting glasses.


StarStarStarStarStar Excellent quality of service —    (Patient since 2015)

I was nervous going into the appointment as is only natural when seeing a new doctor. My experience was very pleasant and have found a new home for all future eye exams.


StarStarStarStarStar Awesome! —    (Patient since 2010)

Dr. Richardson is an excellent, educated, and outgoing gentleman who will take the time to listen and answer any questions you may have. The staff is also very nice and pleasant.


StarStarStarStarStar important to me to get through as quickly as possible —    (Patient since 2015)

Had to miss work to come so it is important to me to get through as quickly as possible. I realize this was my first appointment, but I felt like it moved very slowly.


StarStarStarStarStar When I walked in I was greeted with a smile and very friendly han helpful —    (Patient since 2007)

When I walked in I was greeted with a smile and very friendly and helpful people. I thought I had a bad problem with my eye but after the test and talking with Dr. Richardson I was very happy and satisfied to know what was going on. Thank you all.


StarStarStarStarStar Visit went great, i have no complaints. —    (Patient since 2015)

Visit went great, i have no complaints.


StarStarStarStarStar They made it a great experience. I wanted to show my daughter it isn't scary —    (Patient since 2015)

They made it a great experience. I wanted to show my daughter it isn't scary. They gave her a chair and talked her through it. She had fun.


StarStarStarStarStar I would definitely refer Dr Steve to anyone looking for an eye doctor —    (Patient since 2008)

I would definitely refer Dr Steve to anyone looking for an eye doctor. Everyone in the office is very friendly. It was a very pleasant experience


StarStarStarStarStar Dr. Richardson saw me on a Friday afternoon due to some floaters and flashes I was experiencing —    (Patient since 2010)

Dr. Richardson saw me on a Friday afternoon due to some floaters and flashes I was experiencing. I appreciate his willingness to relieve my mind before the week-end. The staff is always helpful and kind.


StarStarStarStarStar Very pleasant and professional staff! —    (Patient since 2006)

Very pleasant and professional staff! Thank you!


StarStarStarStarStar Fantastic!! —    (Patient since 2015)

I went to H-R because my regular doctor was out of town. I had a potential eye injury, so I was a walk-in. I was treated with respect and care, as if I were a regular patient. Thanks so much for your kindness and attention!!!


StarStarStarStarStar I always have had an excellent staff and help at this facility. Have been going there for years. —    (Patient since 2008)

I always have had an excellent staff and help at this facility. Have been going there for years.


StarStarStarStarStar More safety glass frame choices.  —    (Patient since 2015)

More safety glass frame choices.


StarStarStarStarStar Every one was so nice and good to do business with —    (Patient since 2011)

Every one was so nice and good to do business with


StarStarStarStarStar Always been taken care of very well —    (Patient since 2008)

Always been taken care of very well


StarStarStarStarStar My visits are always pleasant and I appreciate the caring feeling the staff give me. —    (Patient since 2010)

My visits are always pleasant and I appreciate the caring feeling the staff give me.


StarStarStarStarStar I liked the attention and patience of the Dr and his assistant and the way they listened to the... —    (Patient since 2015)

I liked the attention and patience of the Dr and his assistant and the way they listened to the problem.


StarStarStarStarStar Personable, professional —    (Patient since 2007)

We have been patients of Dr. Richardson's for many years, and would never consider changing. He and his staff are outstanding.


StarStarStarStarStar Dr. Richardson and his staff has always taken good care of us and our family —    (Patient since 2004)

Dr. Richardson and his staff has always taken good care of us and our family. That is why we have been using him for over 20 years.


StarStarStarStarStar Horner Rausch —    (Patient since 2012)

Wonderful experience. Would not change a thing!


StarStarStarStarStar Knowing Terry, always think of her but the nice pretty ladies there always are so nice that they... —    (Patient since 2009)

Knowing Terry, always think of her but the nice pretty ladies there always are so nice that they make you feel special to be there.


StarStarStarStarStar cost could be alittle cheaper on frames, wait time for glasses could be alittle shorter —    (Patient since 2015)

cost could be alittle cheaper on frames, wait time for glasses could be alittle shorter


StarStarStarStarStar Dr. Richardson and his staff do a great job —    (Patient since 2014)

Dr. Richardson and his staff do a great job. I am so comfortable with them and confident in their ability to check my eyes accurately. They are always pleasant and helpful, and they answer questions on the spot. This is a wonderful eye clinic...


StarStarStarStarStar The staff is amazing, an the doctor is awesome.we highly recommend them to other people. —    (Patient since 2014)

The staff is amazing, an the doctor is awesome.we highly recommend them to other people.


StarStarStarStarStar The friendly staff went "out of their way" to do things that made us feel welcomed, comfortable,... —    (Patient since 2009)

The friendly staff went "out of their way" to do things that made us feel welcomed, comfortable, and "taken care of."


StarStarStarStarStar I had an exceptional experience .Thank you!!! —    (Patient since 2015)

I had an exceptional experience .Thank you!!!


StarStarStarStarNo Star Wait Time —    (Patient since 2007)

Waited totally about 25 minutes (10 in reception area and 15 in exam room). Committed the eye anatomy chart to memory. Feel I could do moderately well on a Board exam. Just kidding. Took a little nap.


StarStarStarStarStar Great atmosphere, nice employees excellent doctor!! —    (Patient since 2005)

Great atmosphere, nice employees excellent doctor!!


StarStarStarStarStar The staff and Dr Richardson was so nice! They were all patient and kind to me and really went... —    (Patient since 2015)

The staff and Dr Richardson was so nice! They were all patient and kind to me and really went above and beyond what I expected! No complaints and a highly recommended place for all your eye needs!


StarStarStarStarStar Staff and Dr. Richardson was awesome. —    (Patient since 2015)

Staff and Dr. Richardson was awesome.


StarStarStarStarNo Star Eye Exam —    (Patient since 2011)

Dr. Richardson is quiet but very thorough and I am very pleased with my visits.


StarStarStarStarStar Great experience!  —    (Patient since 2013)

I have never had a bad experience with Dr Richardson and his staff! All of you are amazing at your job and have customer service skills to be proud of! I would definitely recommend your group to anyone!


StarStarStarStarStar No suggestions for improvement, great visit, wonderful staff! —    (Patient since 2015)

No suggestions for improvement, great visit, wonderful staff!


StarStarStarStarStar Cigna insurance work closer with eyedoctors —    (Patient since 2013)

Cigna insurance work closer with eye doctors


StarStarStarStarStar Everyone is always so friendly and helpful —    (Patient since 2007)

Everyone is always so friendly and helpful


StarStarStarStarStar Perfect love all of them. —    (Patient since 2004)

Perfect love all of them.


StarStarStarStarStar You're perfect just the way you are. Okay, funkier frames -- but I'm the weird one —    (Patient since 2015)

You're perfect just the way you are. Okay, funkier frames -- but I'm the weird one. And you've always worked with me on bringing in my own Cazals. But if you came up with something really funky in the reasonable price range -- not cheapies but reasonable -- I'd certainly consider buying them. And I have 2 pair of cheapie frames I got there and love them too. I've recommended you from California to the French Riveria and will continue to do so. My favorite place to recommend you is in front of the eye wear area at Wal-Mart. :D Any Wal-Mart.


StarStarStarStarStar Always a wonderful experience and excellent staff at Horner Rausch —    (Patient since 2013)

Always a wonderful experience and excellent staff at Horner Rausch. My kids enjoyed the kid's corner of books and toys while we waited.


StarStarStarStarStar everything was great, as always. Dr Steve is the best! —    (Patient since 2006)

everything was great, as always. Dr Steve is the best!


StarStarStarStarStar I really appreciate the hospitality that ya'll gave me and I will be sure and bring my grandson to... —    (Patient since 2012)

I really appreciate the hospitality that ya'll gave me and I will be sure and bring my grandson to your place of business when it becomes time for him to have his vision checked.


StarStarStarStarStar I always feel like I am the most important person there. —    (Patient since 2007)

I always feel like I am the most important person there.


StarStarStarStarNo Star Doc Richardson Rocks! —    (Patient since 2009)

He and his staff do everything very well!


StarStarStarStarStar I love the staff, everyone is very friendly —    (Patient since 2012)

I love the staff, everyone is very friendly


StarStarStarStarStar My visit was perfect, don't change a thing ! —    (Patient since 2006)

My visit was perfect, don't change a thing !


StarStarStarStarStar my wife and I have utilized Dr. Richardson for ten years and respect his ability and integrity. —    (Patient since 2010)

my wife and I have utilized Dr. Richardson for ten years and respect his ability and integrity.


StarStarStarStarStar Everyone was pleasant and helpful —    (Patient since 2013)

Everyone was pleasant and helpful. I had brought my 3 year old granddaughter to get her accustom to going to an eye doctor. The doctor and staff took the time to talk to,her and explain some procedures they were doing. All in all a nice experience for her. Thanks


StarStarStarStarStar I can think of nothing that needs changing, everything was great as usual! —    (Patient since 2006)

I can think of nothing that needs changing, everything was great as usual!


StarStarStarStarStar Great people and service. —    (Patient since 2006)

Great people and service.


StarStarStarStarStar I was surprised at the length of my visit this time (almost 2 hours, but I am diabetic), but... —    (Patient since 2001)

I was surprised at the length of my visit this time (almost 2 hours, but I am diabetic), but pleased and not surprised that no new lens were required, which is unusual for me. Anecdotal research suggests that many people have improved vision outcomes after taking Protandim, and since I have been on the product for over a year now, I wasn't surprised that new lens were not required. Call me for more information: 931-267-4973.


StarStarStarStarStar This visit was excellent,as always. Great place with great people !! —    (Patient since 2015)

This visit was excellent,as always. Great place with great people !!


StarStarStarStarStar Perfect annual exam —    (Patient since 2011)

Always can count on a pleasant, prompt and professional annual eye exam by Dr. Richardson and his staff at Horner Rausch Cookeville, TN. I appreciate their kindness and concern for each patient.


StarStarStarStarStar Appointment went wonderfully smooth. No complaints at all. Everyone was friendly and very helpful.  —    (Patient since 2010)

Appointment went wonderfully smooth. No complaints at all. Everyone was friendly and very helpful.


StarStarStarStarStar Everyone was very pleasant and helpful.  —    (Patient since 2011)

Everyone was very pleasant and helpful.


StarStarStarStarStar Great people Great Service! —    (Patient since 2005)

Great people Great Service! Always a genuine experience.


StarStarStarStarStar I have always enjoyed my visits to Horner Rausch —    (Patient since 2006)

I have always enjoyed my visits to Horner Rausch. I am always greeted when I first arrive and all staff are friendly and courteous.


StarStarStarStarStar Top notch, quality family care. —    (Patient since 2005)

I not only get exceptional eye care, but also a family friendly atmosphere. Dr. Richardson takes his time with my whole family to ensure that we have the best vision possible. In addition, the staff are friendly and very understanding of the 3 children I often bring with me. My kids love going there because they are so nice to them.


StarStarStarStarStar The new computer system lost my reservation for my yearly exam, but you worked me in OK. —    (Patient since 2010)

The new computer system lost my reservation for my yearly exam, but you worked me in OK.


StarStarStarStarStar great PEOPLE GREAT DOCTOR ALLAROUND AEATPLACE TO GO  —    (Patient since 2015)

great PEOPLE GREAT DOCTOR ALL AROUND GREAT PLACE TO GO


StarStarStarStarStar Have more contacts in stock. —    (Patient since 2012)

Have more contacts in stock.


StarStarStarStarStar Annual eye exam. —    (Patient since 2007)

The visit went very good.


StarStarStarStarStar Remind customers to bring sunglasses since their eyes will be dialated —    (Patient since 2011)

Remind customers to bring sunglasses since their eyes will be dialated


StarStarStarStarStar My first time visit. I felt very much at ease and was treated royally —    (Patient since 2015)

My first time visit. I felt very much at ease and was treated royally. I'm sorry about not remembering her name, but the gal that prepped my eyes for the Dr. was terrific, great customer service. I appreciate a sense of humor, especially now days. Thank You


StarStarStarStarStar This is a great place, very friendly, highly knowledgeable staff, very efficient —    (Patient since 2007)

This is a great place, very friendly, highly knowledgeable staff, very efficient. The only thing I would like is for the prices to go down!


StarStarStarStarStar Good visit. No changes needed. —    (Patient since 2015)

Good visit. No changes needed.


StarStarStarStarStar Great. Didn't have appt but they worked me in quickly —    (Patient since 2010)

Great. Didn't have appt but they worked me in quickly


StarStarStarStarStar very helpful and freindly —    (Patient since 2015)

very helpful and freindly


StarStarStarStarStar Highly efficient and courteous staff. Dr. Richardson addresses all questions & concerns thoroughly —    (Patient since 2012)

Highly efficient and courteous staff. Dr. Richardson addresses all questions & concerns thoroughly.


StarStarStarStarStar more competitive pricing on frames. Very friendly and efficient staff —    (Patient since 2013)

more competitive pricing on frames. Very friendly and efficient staff


StarStarStarStarStar Great experience!!  —    (Patient since 2008)

Dr. Richardson is warm friendly physician and his staff is well trained to help you choose your glasses at any price point.


StarStarStarStarStar We always feel that Dr. Richardson and all of his staff take good care of our needs. —    (Patient since 2004)

We always feel that Dr. Richardson and all of his staff take good care of our needs.


StarStarStarStarNo Star Great people. Great results. —    (Patient since 2013)

Great people. Great results.


StarStarStarNo StarNo Star Not sure why the visit was over an hour.  —    (Patient since 2007)

Not sure why the visit was over an hour.


StarStarStarStarStar Friendly Staff —    (Patient since 2010)

Everyone there makes you feel at ease. Friendly and helpful staff.


StarStarStarStarStar I always enjoy my visit to Dr.Richardson. —    (Patient since 2006)

I always enjoy my visit to Dr.Richardson. Five stars!


StarStarStarStarStar I was very pleased with my visit. No wait!!! In and out in a timely manner —    (Patient since 2015)

I was very pleased with my visit. No wait!!! In and out in a timely manner. I would gladly refer a friend to your office.


StarStarStarStarStar Excellent care —    (Patient since 2010)

I have always had great care at your facility. Everything has been explained to me fully. It's wonderful to have good experiences when visiting our health care providers.


StarStarStarStarStar Awesome staff, awesome Doc. Just awesome! —    (Patient since 2010)

Awesome staff, awesome Doc. Just awesome!


StarStarStarStarStar My visit was excellent! Great price and great employees! —    (Patient since 2015)

My visit was excellent! Great price and great employees!


StarStarStarStarStar Can't think of anything. Very friendly and helpful during exam and with picking out frames. —    (Patient since 2010)

Can't think of anything. Very friendly and helpful during exam and with picking out frames.


StarStarStarStarStar All was fine. Everyone very pleasant. Karen is thegreatest.Jeannie  —    (Patient since 2009)

All was fine. Everyone very pleasant. Karen is the greatest. Jeannie


StarStarStarStarStar I was very impressed I will be back!! —    (Patient since 2015)

I was very impressed I will be back!!


StarStarStarStarStar Thorough and Polite Services —    (Patient since 2015)

My eye exam was thorough, the optometrist was knowledgeable regarding my eye health. I had outstanding service in choosing my eyewear.


StarStarStarStarStar Friendly and informative staff. Very pleased with visit. —    (Patient since 2011)

Friendly and informative staff. Very pleased with visit.


StarStarStarStarStar You're doing a fine job!Please see that Dr. Steve Richardson receives this information:Dr —    (Patient since 2005)

You're doing a fine job! Please see that Dr. Steve Richardson receives this information: Dr. Edward R Thomas MD 105 Sugar Camp Cir, #200 Dayton, OH 45409 Phone: 937-223-9117 http://www.vitals.com/doctors/Dr_Edward_R_Thomas/profile I mentioned to Dr. Steve the experiment being performed by Dr. Thomas. My 91-year-old dad is one of his patients. His eyesight in his left eye was initially 20/100 and has improved to 20/50 since beginning this laser treatment for macular degeneration over a year ago. There are also several eye drops administered daily that have proven to be quite beneficial during the course of the treatment. This is experimental and once the expected successful results are achieved, Dr. Thomas hopes to publish his findings and treatment techniques. Not for public knowledge at this time. Becky Miller (02/16/48)


StarStarStarStarStar Everyone was extremely nice —    (Patient since 2015)

Everyone was extremely nice. The lady the checked my eye pressure even stayed in the room with me while i laid in the floor(i pass out in medical situations). I felt like i was cared for and not rushed through.


StarStarStarStarNo Star Very professional and friendly staff.  —    (Patient since 2015)

Staff are very friendly and professional. Over-all an enjoyable place to business.


StarStarStarStarStar Great reception! Always friendly. —    (Patient since 2014)

Great reception! Always friendly.


StarStarStarStarStar I really enjoyed the visit.  —    (Patient since 2015)

I really enjoyed the visit.


StarStarStarStarNo Star I wish that your glasses were cheaper. —    (Patient since 2007)

I wish that your glasses were cheaper.


StarStarStarStarStar I always get excellent service at this location. —    (Patient since 2005)

I always get excellent service at this location.


StarStarStarStarStar As always, the proficient and responsive staff processed my situation in a friendly and efficient... —    (Patient since 2009)

As always, the proficient and responsive staff processed my situation in a friendly and efficient manner. Additional attention was paid to my spouse when her glasses were taken for cleaning and nose-piece replacement. Dr. Richardson took time to resolve and explain my condition and to provide positive improvement.


StarStarStarStarStar I was very pleased with everything and every one from the time I arrived untill I left. —    (Patient since 2015)

I was very pleased with everything and every one from the time I arrived untill I left.


StarStarStarStarStar I was very impressed with the service and courteous way I was treated. Your staff and Dr —    (Patient since 2001)

I was very impressed with the service and courteous way I was treated. Your staff and Dr. Richardson are the greatest! Would not trust my eyes to anyone else.


StarStarStarStarStar I should have ask more questions. —    (Patient since 2013)

I should have ask more questions.


StarStarStarStarStar I LOVE LOVE LOVE you all!!! It is so friendly and everyone is happy to help and answer questions —    (Patient since 2015)

I LOVE LOVE LOVE you all!!! It is so friendly and everyone is happy to help and answer questions. Don't recall the lady's name who helped me before the Dr came in but she was such a delightful person, so happy and upbeat. I always feel welcome when I go there. Wish your selection of glasses was bigger, not allot to choose from. I understand most people are on a tight budget but when it comes to something you wear everyday, I spend a bit more. Thank you for being such an AWESOME business.


StarStarStarStarStar Everyone was extremely organized, friendly and professional —    (Patient since 2015)

Everyone was extremely organized, friendly and professional. Love the text message appointment confirmation-which every medical office had this.


StarStarStarStarStar Everything was great. Very competent and friendly staff, as always.  —    (Patient since 2008)

Everything was great. Very competent and friendly staff, as always.


StarStarStarStarStar As I said at the time, you and your TEAM are great!I travel from Crossville because it is worth... —    (Patient since 2006)

As I said at the time, you and your TEAM are great! I travel from Crossville because it is worth the trip!


StarStarStarStarStar My visits are always friendly and the staff is very polite I would recommend anyone to go there  —    (Patient since 2013)

My visits are always friendly and the staff is very polite I would recommend anyone to go there


StarStarStarStarStar Everything is great.Thanks —    (Patient since 2015)

Everything is great. Thanks


StarStarStarStarStar Thorough exam, helpful and service oriented staff. —    (Patient since 2012)

Thorough exam, helpful and service oriented staff.


StarStarStarStarStar In and out in very quickly, efficient and professional manner.  —    (Patient since 2011)

In and out in very quickly, efficient and professional manner.


StarStarStarStarStar Love,love,love Doc & all his staff. Wouldn't think of going anywhere else...  —    (Patient since 2009)

Love,love,love Doc & all his staff. Wouldn't think of going anywhere else...


StarStarStarStarStar No comment necessaryGreat experience —    (Patient since 2014)

No comment necessary Great experience


StarStarStarStarStar Pleasant experience as always —    (Patient since 2005)

I've always been pleased with the service provided by Rorner Rausch


StarStarStarStarStar I just wish my eyes were younger...everything else was very nice...good visit... —    (Patient since 2009)

I just wish my eyes were younger...everything else was very nice...good visit...


StarStarStarStarStar GREAT —    (Patient since 2006)

Great experience and would highly recommend to anyone. A very peaceful and professional atmosphere.


StarStarStarStarStar Excellent care from wonderful people —    (Patient since 2005)

I can't say enough good things about this place. They always take good care of me and are exceptionally friendly.


StarStarStarStarStar Dear Doc your my family I feel like you care about my optical needs and my overall health Christ... —    (Patient since 2005)

Dear Doc your my family I feel like you care about my optical needs and my overall health Christ heeled 10 lepers only one said thank you,thank you are my friend very respectfully j. gatton


StarStarStarStarStar VA appt. —    (Patient since 2014)

My appt was through the VA and Dr. Richardson seen me early. I just wish I could get my glasses at Horner Raush Optical instead of the VA in Murfreesboro. Everyone was very nice and professional.


StarStarStarStarStar Not enough different styles for the frames that I liked. —    (Patient since 2014)

Not enough different styles for the frames that I liked.


StarStarStarStarStar I drive from Crossville, Love the service and friendly atmosphere. —    (Patient since 2006)

I drive from Crossville, Love the service and friendly atmosphere.


StarStarStarStarStar Because I am unable to sit up for long, doctor visits are difficult —    (Patient since 2009)

Because I am unable to sit up for long, doctor visits are difficult. I always appreciate the staff and Dr. Richardson working so hard to make me comfortable during my appointment. Thank you so much!


StarStarStarStarStar You have the nicest employees! Thanks for working me in. —    (Patient since 2007)

You have the nicest employees! Thanks for working me in.


StarStarStarStarNo Star Great visit —    (Patient since 2014)

The dilation was over quicker and no puffs of air into my eye were wonderful


StarStarStarStarStar would like to see lower prices on glasses, be more competitive with pricing. —    (Patient since 2012)

would like to see lower prices on glasses, be more competitive with pricing.


StarStarStarStarStar Very friendly staff —    (Patient since 2012)

Very friendly staff. There was an employee out the day I was there and everyone was helpful even when you were short handed. The only thing I think could be an improvement would be to have a larger selection on glasses.


StarStarStarStarStar Both the doctor and his staff are impeccably trained and always friendly.  —    (Patient since 2007)

Both the doctor and his staff are impeccably trained and always friendly.


StarStarStarStarStar I think Dr. Richardson is awesome - very kind, friendly, yet totally professional —    (Patient since 2006)

I think Dr. Richardson is awesome - very kind, friendly, yet totally professional. I always recommend him!


StarStarStarStarStar I failed to get an appointment for the next time  —    (Patient since 2011)

I failed to get an appointment for the next time


StarStarStarStarStar Probably could not be helped but I am never able to get but one of my contact boxes - always has... —    (Patient since 2008)

Probably could not be helped but I am never able to get but one of my contact boxes - always has to order the other one. I have to drive 100 miles to pick it up unless I just happen to be going to Cookeville. It would be nice if you could mail and did't have to charge for shipping.


Reply

In case you weren't aware, we can have a one year supply shipped direct from manufacturer. There isn't a charge on shipping if you purchase a years supply.

StarStarStarStarStar Thanks for working me in with the problem I have —    (Patient since 2014)

Thanks for working me in with the problem I have. Very professional and helpful to me and to my daughter who had to be with me for the visit. Polite and friendly service.


StarStarStarStarStar The staff was great and so professional! —    (Patient since 2014)

The staff was great and so professional!


StarStarStarStarStar Keep on a comming —    (Patient since 2011)

I have been coming to Horner Rausch for many years. I appreciate dr Richardson and his staff. I would recommend them to all


StarStarStarStarStar I'm so thankful I was referred to this office; everyone was so friendly upon my arrival, it made... —    (Patient since 2014)

I'm so thankful I was referred to this office; everyone was so friendly upon my arrival, it made me feel more at ease (considering I was anxious about my eye). Dr. Richardson was terrific; he is very knowledgeable, and I am thrilled to have a good Doctor to go to from here on.


StarStarStarStarStar We love coming there and we have for years —    (Patient since 2006)

We love coming there and we have for years. We hope to continue doing business there for many years, we consider many of the employees our friends.


StarStarStarStarStar Always pleased with my services received. —    (Patient since 2005)

Always pleased with my services received.


StarStarStarStarStar I was very satisfied with my visit, especially since I did not have an appointment. —    (Patient since 2012)

I was very satisfied with my visit, especially since I did not have an appointment.


StarStarStarStarStar Everyone was exceptionally friendly and helpful. Thanks for a wonderful experience! —    (Patient since 2014)

Everyone was exceptionally friendly and helpful. Thanks for a wonderful experience!


StarStarStarStarStar Dr. Richardson is awesome, and I like the whole staff. Very helpful. —    (Patient since 2007)

Dr. Richardson is awesome, and I like the whole staff. Very helpful.


StarStarStarStarStar Everything was great. Nothing to change. —    (Patient since 2010)

Everything was great. Nothing to change.


StarStarStarStarStar The staff and Dr. Richardson are wonderful! They are so helpful and always pleasant to deal with —    (Patient since 2011)

The staff and Dr. Richardson are wonderful! They are so helpful and always pleasant to deal with. I would recommend them to anyone!


StarStarStarStarStar Everyone was very friendly and professional.  —    (Patient since 2007)

Everyone was very friendly and professional.


StarStarStarStarStar Great experience and they worked wonderfully with the child —    (Patient since 2014)

Great experience and they worked wonderfully with the child


StarStarStarStarStar I am very happy with service provided by Dr Richardson and staff. —    (Patient since 2005)

I am very happy with service provided by Dr Richardson and staff.


StarStarStarStarStar The staff at Horner & Rausch is always exceptional. Kind, sweet and helpful people —    (Patient since 2010)

The staff at Horner & Rausch is always exceptional. Kind, sweet and helpful people


StarStarStarStarStar Every one was so kind and help and very professional. Great people work at Horner Rausch. —    (Patient since 2014)

Every one was so kind and help and very professional. Great people work at Horner Rausch.


StarStarStarStarStar Staff is always kind, respectful and helpful. Really trust Dr Richardson. —    (Patient since 2007)

Staff is always kind, respectful and helpful. Really trust Dr Richardson.


StarStarStarStarStar Always helpful and friendly —    (Patient since 2008)

Always helpful and friendly


StarStarStarStarStar I think things work great just the way they are —    (Patient since 2006)

I think things work great just the way they are


StarStarStarStarStar Been going to Horner Rausch for years. I have always been treated really well —    (Patient since 2008)

Been going to Horner Rausch for years. I have always been treated really well. I would recommend them to anyone who needs their eyes checked and get glasses or contacts. They work with you on any problem you may have about paying for your purchase.


StarStarStarStarStar We came back —    (Patient since 2006)

When we moved we tried to find an eye care center but after two tries we decided to make the drive from Crossville to Cookeville to use Dr. Richardson and Horner Rausch.


StarStarStarStarStar Everything was wonderful very friendly and professional —    (Patient since 2010)

Everything was wonderful very friendly and professional


StarStarStarStarStar The reason I had to wait is because I forgot to bring my paperwork and had to fill it out in the... —    (Patient since 2007)

The reason I had to wait is because I forgot to bring my paperwork and had to fill it out in the office, so it was actually my mistake. Everything was great, as always.


StarStarStarStarStar Would have purchased frames for safety glasses but very limited selection —    (Patient since 2009)

Would have purchased frames for safety glasses but very limited selection. Ended up not buying any.


StarStarStarStarStar I am so glad my insurance is letting me come back here —    (Patient since 2014)

I am so glad my insurance is letting me come back here. Everybody is so nice and makes you feel welcome.


StarStarStarStarStar Everyone in your office has always been wonderful to our whole family. Thank you! —    (Patient since 2010)

Everyone in your office has always been wonderful to our whole family. Thank you!


StarStarStarStarStar I had a very enjoyable visit. The staff and physician were very professional and courteous. —    (Patient since 2014)

I had a very enjoyable visit. The staff and physician were very professional and courteous.


StarStarStarStarStar Very good and told you just what ws going on. Very, very good June Barenkamp —    (Patient since 2009)

Very good and told you just what ws going on. Very, very good June Barenkamp


StarStarStarStarStar Great visit —    (Patient since 2005)

Everything went smoothly and on time very friendly staff


StarStarStarStarStar You guys are great and it's easy coming to see you. —    (Patient since 2007)

You guys are great and it's easy coming to see you.


StarStarStarStarStar GREAT EXPERIENCE!!!!!!! —    (Patient since 2005)

The staff are awesome!!! Very friendly and care about you and your vision.


StarStarStarStarStar I have always felt that I get a complete eye exam, and the staff is always helpful and friendly. —    (Patient since 2005)

I have always felt that I get a complete eye exam, and the staff is always helpful and friendly.


StarStarStarStarStar I felt very comfortable, and everyone was very friendly. —    (Patient since 2006)

I felt very comfortable, and everyone was very friendly.


StarStarStarStarStar It was a great experience —    (Patient since 2014)

It was a great experience


StarStarStarStarStar my visit was very positive. You are doing a great job! —    (Patient since 2014)

my visit was very positive. You are doing a great job!


StarStarStarStarStar Staff are always very friendly and helpful. —    (Patient since 2004)

Staff are always very friendly and helpful.


StarStarStarStarStar I have always had a very pleasant visit, everyone is friendly and perform their job very... —    (Patient since 2010)

I have always had a very pleasant visit, everyone is friendly and perform their job very professionally.


StarStarStarStarStar This was my first time visiting Dr.Richardson and his staff —    (Patient since 2014)

This was my first time visiting Dr.Richardson and his staff. I would definitely go back and I would recommend him and his staff to family and friends!!!


StarStarStarStarStar Love Horner Rausch —    (Patient since 2009)

Could not have been treated better. Called around 12. Appt. by 2. Out by 2:20. Always feel at ease when I come in. Staff makes me feel welcome. Dr. Richardson takes the time to answer my questions and explain what is going on. Would recommend Horner Rausch Optical very highly!


StarStarStarStarStar Could not have been treated better. Called around 12. Appt. by 2. Out by 2:20 —    (Patient since 2009)

Could not have been treated better. Called around 12. Appt. by 2. Out by 2:20. Always feel at ease when I come in. Staff makes me feel welcome. Dr. Richardson takes the time to answer my questions and explain what is going on. Would recommend Horner Rausch Optical very highly!


StarStarStarStarStar Excellent  —    (Patient since 2010)

Everything was great, as usual!


StarStarStarStarStar I have never had such a complete and intensive eye exam —    (Patient since 2014)

I have never had such a complete and intensive eye exam. I was amazed at the latest state of the art equipment. I really appreciated Dr. Richardson explaining what was going on with my eyes so thoroughly. I left he office feeling reassured about the health of my eyes.


StarStarStarStarStar I trust my family's vision health. Your team is professional yet personable —    (Patient since 2010)

I trust my family's vision health. Your team is professional yet personable. That is a hard balance but you do it well The tech was patient even with my less than cooperative child


StarStarStarStarStar Always great eye care from great caring people.Thanks so much. Donna —    (Patient since 2005)

Always great eye care from great caring people. Thanks so much. Donna


StarStarStarStarStar gosh,i know most all of the staff and you couldn't ask for a more pleasant and professional office... —    (Patient since 2009)

gosh,i know most all of the staff and you couldn't ask for a more pleasant and professional office as horner roush.


StarStarStarStarStar Excellent clinic —    (Patient since 2013)

They meet my time requirements and explain my situation well.


StarStarStarStarStar I think every one was very friendly and made you fell welcome to the office —    (Patient since 2014)

I think every one was very friendly and made you fell welcome to the office. I was ask several times if someone could help me while I was looking at the glasses and when people came in the office the crew treated people with the up most respect. I would highly refer this place.


StarStarStarStarStar excellent —    (Patient since 2011)

was pleased with my visit


StarStarStarStarStar The sale last week was great, more sales, but service couldn't be better. —    (Patient since 2007)

The sale last week was great, more sales, but service couldn't be better.


StarStarStarStarStar Don't change anything! Perfect! —    (Patient since 2005)

Took all three children with me. Staff helped through all steps of the process. Dr. Richardson is exceptional and always takes his time with us. I would not go anywhere else!


StarStarStarStarStar Thank you for another great visit —    (Patient since 2009)

Everyone I talked to was friendly, caring and helpful.


StarStarStarStarStar Visit was comfortable and relaxing as always. Girls are the best! Dr —    (Patient since 2006)

Visit was comfortable and relaxing as always. Girls are the best! Dr. Richardson always pleasant and explains things as needed.


StarStarStarStarStar You offer an excellent service and I cannot think of anything that can be improved upon. —    (Patient since 2011)

You offer an excellent service and I cannot think of anything that can be improved upon.


StarStarStarStarStar I have always received exceptional service from Dr. Richardson and his staff —    (Patient since 2010)

I have always received exceptional service from Dr. Richardson and his staff. I recently referred two of my customers to Dr. Richardson and will continue to do so.


StarStarStarStarStar My appointment went very well! Staff was friendly, courteous, and helpful!  —    (Patient since 2006)

My appointment went very well! Staff was friendly, courteous, and helpful!


StarStarStarStarStar I only wish that other medical offices were as professionally ran as HR. Dr —    (Patient since 2009)

I only wish that other medical offices were as professionally ran as HR. Dr. Richardson is exceptional. He explains things clearly and seems genuinely to care about me and my situation. His nurses and the rest of the staff are all friendly and courteous. They too are very professional in their jobs, yet they have a wonderful sense of humor. Finally, they all work to help me find the eyewear I need that fits within my limited budget.


StarStarStarStarStar Outstanding  —    (Patient since 2006)

I always enjoy my visits to Horner Rausch. The staff is very friendly and professional.


StarStarStarStarStar Hi; I had a Great visit; the staff and the doctor was Great'; I would refer you to ... —    (Patient since 2014)

Hi; I had a Great visit; the staff and the doctor was Great'; I would refer you to everyone'; my many THANKS'; Samuel Heady::


StarStarStarStarStar Office visit —    (Patient since 2006)

As always, the service was outstanding!!


StarStarStarStarStar I was there to see about getting contacts. Everyone was very helpful —    (Patient since 2011)

I was there to see about getting contacts. Everyone was very helpful. With help I was Able to get the contacts in and left wearing them. I am very happy with my new contacts and new look! Thank You Dr. Richardson!


StarStarStarStarStar Dr. Richardson has seen me promptly for eye emergencies —    (Patient since 2012)

Dr. Richardson has seen me promptly for eye emergencies. He and his staff are wonderful :-} I feel blessed to have him as my eye doctor.


StarStarStarStarStar Everyone was very friendly and helpful! —    (Patient since 2001)

Everyone was very friendly and helpful!


StarStarStarStarStar Review —    (Patient since 2007)

Very professional, yet very friendly!