Reviews

Helpfull, friendly and courteous staff.

Dec 7, 2020

Everyone who works there is great.

Dec 7, 2020

Always great service and friendly staff. Very accommodating with scheduling as well.

Nov 25, 2020

It was a very safe and professional checkup.

Nov 10, 2020

Initial appointment went smoothly in spite of my hearing problem. All personnel were very patient with me during the registration process, Dr. Burgwald,,too, was very understanding of my hearing situation during the course of his eye exam.

Oct 29, 2020

Had a great experience here. The staff was very friendly and helpful. I would highly recommend. Fast and super easy.

Oct 26, 2020

Excellent and courteous service.

Oct 21, 2020

I guess it is okay don’t really know.

Oct 21, 2020

The team at Jones Optical is top notch! I wouldn't dream of going any place else.

Oct 16, 2020

I stopped by to make an appointment after a 2 year hiatus. The staff was welcoming and said I could have an exam in about 45 minutes! I spent the intervening time browsing the amazing frame collection. Their COVID precautions were excellent. It turned out my vision was only very slightly different, so I could keep my current glasses if I chose, which I did. It worked out very well. Dr. Burgwald is experienced and skilled, and he communicates very well.

Oct 14, 2020

After going to my general practitioner and having an eye issue misdiagnosed, it dawned on me eye issue try the eye doctor. Dr. Burgwald's staff got me in the same day and I was correctly treated for my eye issue. He also let me know what I can do to reduce the the chance of it reoccurring. He's not just for treating poor vision.

Oct 6, 2020

My appointment was great. All staff was very helpful and very professional. Loved Dr. Burkhardt. First time seeing him. The girl who helped pick out my glasses was amazing. She had the best personality. Whole experience was wonderful..

Oct 6, 2020

As always, professional, timely, and excellent service and treatment.

Oct 5, 2020

Very friendly and Knowledgeable staff and the Doctors are great people. God bless them .

Sep 25, 2020

Everyone was very nice and professional.

Aug 17, 2020

I have been going to Dr Burgwald for years. I always get great service and the staff is always friendly.

Aug 17, 2020

Great service. Very pleasant staff.

Aug 17, 2020

Excellent service, everyone is so nice. I had a full exam and contact lens prescription change in less than 30 minutes.

Jul 13, 2020

Always awesome service at Jones optical.!! Everyone is very professional and very informative.

Jul 6, 2020

Having trouble with right with contact. There were able to get me take contact examine eye put some drops in. By evening eye was much. Have been going here years and recommend to others.

Jul 1, 2020

Excellent customer service from the front staff to the doctor.

Jun 17, 2020

I have been going to Jones Optical for many years and have always received a thorough eye exam, helpful and courteous service. The staff is great especially Pam!

Jun 16, 2020

I really like your updated ordering system! It made my purchase a lot faster.

Jun 15, 2020

My experience was wonderful! The doctor and the staff are so warm and friendly.They just go out of their way to make sure that you are comfortable and aren't rushed making your decision on which frames to get. I highly recommend going here. 😊

Jun 3, 2020

All of the staff and Dr. Burgwald were so professional and helpful. They have worked me in several times to their already busy schedule to help me. They are top notch and know their jobs well.

Jun 1, 2020

Everyone was very helpful and professional. Dr. Took time to explain everything and was very knowledgeable and professional. Very friendly!

May 14, 2020

Dr. Burgwald and his staff are very caring and professional, always answering my needs.

Apr 21, 2020

I've been coming for years

Feb 3, 2020

The service and expertise are great at Jones Optical.

Jan 19, 2020

Always a good time at Jones Optical. Reception staff go out of their way to provide friendly, professional service. Dr. Burgwald provides a thorough examination and answers all my questions. Stopped in for an appointment and got in the same day! Wonderful.

Jan 2, 2020

I'm pleased with the Dr. Burgwald. His prescriptions have been spot on after I struggled with getting the right glasses for a difficult prescription for many years. He is well informed and I've always been pleased with his service. My concern is the staff person who has helped me two separate time in seeking frames. She is an older lady with darker hair. She has given me contradictory advice to another staff person who I know is veteran and who I worked with in the past. She is not a good listener and is a bit pushy. I have have two bad experiences with her and have taken the doctor's prescription elsewhere. Ultimately I went to another company in town with the prescription and they filled it for $600 less. Seriously. And with all of the options I would have had at Jones. I love the service I get on my presciption and hope you can take this feedback in the good spirit it is intended. Steve Ruhlig

Dec 30, 2019

Great service and very good doctor.

Dec 26, 2019

Dr Erik..and his staff..are always courteous & informative at every visit. It's the only appointment I look forward to! They also have very on trend eyewear and work with your insurance provider to help you get the best deal. Thank you, Jones Optical!

Dec 10, 2019

Pleasant and friendly staff who are competent in their duties.

Dec 9, 2019

Helpful.... Kind..... Friendly......Efficient!!! ⭐️⭐️⭐️⭐️⭐️

Dec 4, 2019

Very pleasant. Quick in and out. But very Thorough

Nov 5, 2019

Staff was helpful and friendly. Dr. Burgwald is awesome!

Nov 4, 2019

Great experience! Doctor Burgwald and his team were wonderful. Took the time to explain each piece of the exam and made sure I had a clear understanding before the visit was over. I would highly recommend this office to anyone needing these type services. .

Nov 4, 2019

The customer service in this office is amazing - Everyone was so happy in general. You can tell that it is a good place to work! They are thorough but yet you get in and get out! I would certainly recommend it!

Oct 25, 2019

Always a pleasure to visit Jones Optical !!!!!!

Oct 16, 2019

I really appreciate Dr Brugwald's knowlege and professional manner. He is a superb doctor.

Aug 19, 2019

My appointment was fast and easy. No problems!

Aug 15, 2019

Very friendly and great service!

Aug 12, 2019

Dr. B. and his team fit me in on a booked day. Always a great experience!

Jun 30, 2019

Great experience from start to finish. Thorough exam and clear explanations of the process. Highly appreciated the way the practitioner and staff provided options for service not absolute requirements.

Jun 17, 2019

My husband and I have gone to Jones Optical for years. Dr. Burgwald and the staff are fantastic.

Jun 17, 2019

I felt like I was in a car lot when I was choosing my glasses. I don't like the high-pressure tactics your salespeople use. Your prices are about twice as high as anywhere else. I watched an elderly lady get pressured into buying a $1000 pair of eyeglasses. It was sickening to see.

Jun 3, 2019

I had an issue with my eyes develop suddenly late on a Friday afternoon. I went to Dr. Burgwald as a walk-in on the recommendation of a friend who is one of his patients. His staff was extremely pleasant and calming, and they worked me into their schedule so I could be examined right away. I would give more than 5 stars if possible! EVERYONE that I dealt with in the office was GREAT!

May 23, 2019

I’ve been going to Jones Optical for several years, they provide great customer service!

May 13, 2019

The people that work in the main office were so nice. Mr. Burgwald provided excellent one on one care. That's why I will definitely be back in the future!

May 6, 2019

The people at Jones Optical are pleasant and businesslike. They readily answer any questions about procedures and the equipment they use in their evaluations. They keep in touch with reminders for checkups. I recently needed an emergency appointment and they worked me in that day. I have been with them for several years now, and am completely satisfied with their service.

Mar 18, 2019

I really like Dr. Burgwald and his staff. very professional and friendly.

Feb 25, 2019

Coming into my appointment I was just suppose to have a check up and I was absolutely pleased that I mentioned a symptom I was having and Dr Burgwald immediately had a solution in mind. The solution was the new Neurolens.. in hopes it will improve not only my sight but my headaches as well. I am more than happy when I left! Thank you guys so much!!

Feb 13, 2019

Came in for new frames. Said something about not seeing exactly right. Dr Burgwald made room for me to get an exam. Checked my eyes . Decided to make adjustments to glasses. Worked out perfectly. See much better. Excellent service, the only place for me. Ron

Feb 12, 2019

We just moved to the area which comes with finding all new doctors. Dr. Burgwald was very thorough. He took the time to answer all my questions and gave me suggestions for my eye care. The staff was very pleasant and accommodating. I would definitely recommend Jones Optical.

Feb 11, 2019

Great service. Friendly service, Timely reminders for checkups. What more could I want?

Feb 6, 2019

Everyone was professional and pleasant as we usually experience at our appointments with Jones

Feb 4, 2019

My family loves Dr. Burgwald! He is thorough, kind, and extremely knowledgeable.

Jan 30, 2019

Great service,very happy I found Dr. Burgwald.

Jan 21, 2019

I am very satisfied with this business. My whole came for their first time and the staff was wonderful. The day of our appointment it was calling for a big snow storm, one of the office ladies called and stated there were several cancellations so we all arrived much earlier and it worked out great. We had a 40 minute drive in the weather but it was worth it. The lady that helped me was great and the lady that helped my husband and daughter with contacts for the first time was a trooper. Not an easy task!! Our 7 year old son, did great with exam and the doctor was a pleasure to have. I would highly recommend this office.

Jan 21, 2019

I was very satisfied with the appointment. All personnel I interacted with were both professional and friendly.

Jan 17, 2019

Excellent service and checkup as always. I highly recommend Jones Optical for all of your personal needs for eye care and treatment.

Jan 14, 2019

I LOVE LOVE LOVE LOVE Dr. Burgwald & Associates. I had to go somewhere else for abit because of insurance reasons...It.Was.Horrible! I kept the same prescription for TWO+yr. But when I found out I could "Comeback Home", I was beyond elated. Dr. Burgwald is ALWAYS friendly, thorough, & professional. His staff has always been beyond reproach. I'm relieved & ecstatic that I'm able to get my eye exam done correctly & comfortably again.

Jan 7, 2019

Consistently great service and easy access for appointments. Dr. Burgwald provides excellent care and is extremely personable.

Dec 24, 2018

I love this place! You get specialized services to keep your eyes healthy. Everyone is so nice and caring.

Dec 10, 2018

Making a appointment online was very convenient. Once I arrived there was little to no wait time to see the doctor. All questions asked where very professionally answered. Really recommend a visit here if you have any questions about your vision.

Dec 10, 2018

Was so happy to get the insurance back that allowed me to return to Dr. Burgwald - he's just outstanding. I was even more impressed by the woman who fitted me for my glasses. She paid more attention to detail with that than ANYONE I've ever worked with at any optometrist's office. Just wow.

Nov 29, 2018

No problems with the appointment. In and out early. Friendly helpful staff.

Nov 29, 2018

Service was quick, kind and informative. Only took a half hour for an exam. I recommend this office and will be going back for my future eye care needs.

Nov 19, 2018

I did also review on Google, as my experience was fantastic. From the reception, to the doctor, to the glasses section and decision, I had a wonderful experience.

Nov 6, 2018

Staff is always kind and helpful which is why I have been trusting Jones Optical for decades.

Oct 22, 2018

Staff is great, Pam is the best !

Oct 1, 2018

An excellent full-service optometrist. My whole family gets their prescriptions and glasses here.

Oct 1, 2018

It is always nice to visit your office. Dr. Burgwald is so professional as is the entire staff. I have a favor to ask. Would you be so kind as to have Dr. B. send me an email with the results of my visit. Do I need a different prescription for my glasses are the current ones okay. I got to talking to him about hair styles for men, and for got what he told me! Thanks.

Aug 24, 2018

This was a Great visit. I was Greeted by Warm and Friendly People. Dr Burgwald did a wonderful job. He listened to My needs and concerns. Then proceeded to make sure My vision was corrected. I could no have asked for More.

Aug 24, 2018

Very pleased with my eye exam and glasses. Everyone at this office was friendly and quite helpful. Wouldn't go anywhere else.

Aug 6, 2018

Was very pleased with the care I received with my scratched cornea. Got me in quickly and it healed quickly!

Aug 1, 2018

Eye appointments are scary to me because of some bad experiences as a child. Everyone at Jones Optical is friendly and I am at ease immediately. They are patient and thouroughly answered my questions. Thy also made sure I got the best deal with my insurance. I have full confidence in Jones Optical!

Jul 9, 2018

Always professional and thoughful staff. Take time provide timely reminders about the need for an appointment or your scheduled appointment.

May 23, 2018

My husband and I have been going to Jones Optical for years and really love Dr. Burgwald and the staff. We will continue going to them. Keep up the great work.

Feb 27, 2018

I was very pleased with my visit precised and timely done.

Feb 7, 2018

Love the doctor, love the staff

Jan 15, 2018

This was my first visit as a new customer. All the staff was friendly and efficient. I feel confident I made the right choice for my new eye doctor.

Jan 8, 2018

Love his state of the art equipment and his staff and he are so nice.

Dec 13, 2017

Dr. Burgwald and staff are always friendly and willing to answer any questions. I've been going to Jones Optical for over 20 years.

Dec 11, 2017

Very pleasant atmosphere because everyone is very friendly and professional.

Dec 4, 2017

Very thorough exam with pleasant receptionist and Doctor's assistant.

Nov 20, 2017

Great service by an office full of great people!

Nov 16, 2017

Great Dr and great staff!

Nov 13, 2017

Fast, but thorough visit. Right to the point. Very nice people as well.

Nov 13, 2017

I am very satisfied with the service and the professionalism of Dr Burgwald and his staff.

Nov 13, 2017

This was my first visit after about 30 years as the patient of another optometrist. I was very pleased with the service that I received. Everyone on the staff was very professional and friendly and made me feel like I was important to them. Dr. Burgwald had clearly reviewed my file prior to conducting my vision examination and he understood my situation. I was very pleased with the whole experience and will definitely continue getting my vision screenings with Dr. Burgwald.

Nov 4, 2017

Long time repeat customer because we like Dr. Burgwald. He cares about his patients, offers options and explanations, and is a pleasure to work with.

Oct 18, 2017

I don't visit the eye doctor often enough, but I never walk away from this place feeling like I was cheated or like I got anything less than the best service available. I would recommend more family members here if I had any in the area.

Oct 1, 2017

Everyone was extremely friendly and helpful. Dr. Burgwald explained to me how my vision was changing and what may be causing that to happen. More importantly, he provided me with the corrective measures to make sure my vision is the best it can be. I would recommend Jones Optical to anyone seeking a friendly professional staff.

Sep 25, 2017

Great friendly staff all around!

Sep 11, 2017

My appts are always very good visits. THANK YOU!

Sep 5, 2017

Great exam with all the latest equipment to evaluate eye health. Very thorough. Extremely friendly and knowledgeable staff.

Aug 17, 2017

Great Service! Great People! Great Environment! Services for my need for new pair of glasses.

Aug 17, 2017

The Optometrist and receptionist were very friendly and great to work with. The optician who helped my wife and I on the other hand was very rude and far from helpful. My wife needed helping picking out glasses for the first time while I finished up my exam with the Dr. Burgwald, and my wife was completely ignored by the optician. We where so disappointed by her service, that we decided to just order our glasses online though Eyeconic.

Aug 6, 2017

Very nice and professional care received for annual eye exam and ordering contacts and glasses.

Aug 3, 2017

Front desk help is very rude. Waited over 40 minutes after our scheduled appointment.

Aug 3, 2017

The entire experience was quite pleasant. The staff was friendly and knowledgeable, and the doctor was efficient and very nice!

Jul 1, 2017

Great service! Friendly and helpful Staff. Lots of frame choices!

Jun 19, 2017

I have always appreciated the service I received from Dr. Burgwald and Jones Optical and I will continue to come back.

Jun 19, 2017

I always feel very valued and appreciated when going to Jones Optical.

Jun 19, 2017

Very short waiting time. Everyone was friendly and helpful.

Jun 5, 2017

Outstanding the efforts by everyone from when you walk in the door.

Jun 1, 2017

You guys are very friendly. I like how everyone works together. I'm glad you were recommended to me.

Apr 25, 2017

I love all of the staff, they are always happy to see me and give great guidance! They make us feel like family. They are fun too!

Apr 18, 2017

Erik and all of the staff are friendly and know you when you go in. They listen and try to solve your problem.

Apr 10, 2017

The eye exam was fine. It was somewhat frustrating, though, to be left for 20 minutes after the new contacts were put in before Dr. Burgwald stopped by to check that they were OK. It did not seem like anyone was paying attention to completing my appointment.

Mar 9, 2017

Took me back for my exam within 2 minutes of my scheduled appointment - something that is very refreshing. Explained all of the tests and options and indicated that my current glasses would still be fine or if I wanted new that I could get those. Eye glass person explained all of the options as well. Overall, and outstanding appointment with friendly staff and a wonderful doctor, Dr. Burgwald.

Feb 6, 2017

I've spent quite a few years with my old eye doctor (may he rest in peace). His office told me that you were a good choice as my new one. I can agree to that.

Feb 5, 2017

My husband and I have been going to Jones Optical for many years. Dr. Burgwald as well as all of his staff are very knowledgeable, friendly and helpful.

Jan 30, 2017

Great office, very professional.

Jan 30, 2017

Excellent experience as always!

Jan 8, 2017

Best optician in the area. Dr. Burgwald is always kind and welcoming, competent, and takes just the right amount of time needed to do testing and consultation. Nice selection of frames here too.

Jan 2, 2017

Always Such a delightful staff! Always so incredibly helpful! They truly know their stuff and always have a smile on their face! My favorite thing they do is actually sit with you explaining your benefits and what gets covered! It's so easy to understand!

Dec 12, 2016

I have been to Jones Optical in the past and have always felt that I have received great care. I would recommend Jones Optical.

Dec 6, 2016

I have always been happy when with Dr. Burgwald and the rest of the staff. Everyone is nice and friendly.

Dec 5, 2016

I've had a bad experience in the past (not here), so visiting the eye doctor is stressful with me. The staff is nice and professional, and Dr. Burgwald is caring and competent. It was a great visit.

Oct 19, 2016

You have excellent staff....very friendly and helpful especially Pam:)

Sep 26, 2016

Good organization, nice staff, clean place. Would recommend.

Sep 7, 2016

I was pleased with my visit. It was completely painless and went quick.

Aug 24, 2016

Great care. Timely appointments. Dr. Burgwald has taken care of our family for years. Extremely thorough, efficient, and great with kids.

Aug 22, 2016

Organized and professional. Both my husband and I picked out glasses and were in and out in 45 minutes.

Aug 22, 2016

Your staff was very kind, efficient, and treated me with respect.

Aug 19, 2016

very helpful staff, I had lots of choices for glasses and the Dr. explained all my questions

Aug 6, 2016

Always have a good experience here, also Pam is a very excellent tech. The whole staff is very friendly and helpful.

Aug 3, 2016

Pam is the definite highlight of the entire experience. The whole team is friendly and they have a nice selection of frames to chose from.

Aug 1, 2016

When my previous eye doctor passed away, I needed to go look at my plan to find another. After extensive researching of the available eye doctors, I chose Jones Optical because they seemed to be the best fit for me. I wasn't wrong. Jones Optical is a great place to have your eye needs taken care of. The staff is very friendly, but professional and they go the extra mile to make sure that all your optical needs are met.

Aug 1, 2016

Excellent doctor and wonderful staff! I highly recommend.

Jul 25, 2016

I am a difficult patient ( in my own opinion) Dr Burgwald has spent lots of time over the years familiarizing himself with my eyesight issues. He has always been patient and sensitive while I struggled thru my appointments. Fortunately these days things are much simpler.

Jul 24, 2016

Incredible service and people. Personable and efficient.

Jun 27, 2016

Friendly staff and great selection of frames! They got me in last minute for an eye exam and was out in an hour with everything I needed!

Jun 20, 2016

Always helpful and friendly.

Jun 19, 2016

My experience at Jones Optical was excellent! Everyone I came into contact with was friendly and accommodating.

Jun 12, 2016

Great professional service.

Jun 1, 2016

Everyone at Jones Optical is very friendly and pleasant. Very helpful when picking out frames and explaining the cost of several lens options. It's always an enjoyable experience.

May 29, 2016

Doctor is helpful and staffs in jones optical are nice and patience. I have good experience there.

May 22, 2016

Entire staff is 1st rate! Efficient, ease of making appointment and people who truly care and treat you like an individual.

May 8, 2016

Enjoyed my experience. Exam moved quickly & efficiently. The Lady who helped me select my frames and put together what I needed was friendly and explained my choices very well

May 3, 2016

Great friendly service all the way around!

Apr 22, 2016

I can't think of anything to change, or services to add at this time.

Apr 11, 2016

The staff is always very friendly and helpful!

Apr 9, 2016

The appointment with the dr was a blur it was so fast and I felt like the changes in my vision/prescription were not really addressed thoroughly. The consultation afterwards regarding frames, lenses and insurance was not only tedious and demeaning, I was told (wrongly) that the only way to get insurance to cover new glasses was through them. And when I questioned this and asked how I might be able to get the frames I wanted (that were not available there) I was given both a blank stare and an unhelpful list of reasons why I should get frames/glasses there. And then, when I ordered new glasses with my new prescription, they were TOTALLY not functional--not just uncomfortable, they made my eyes go crossed because the prescription that was given to me is wrong. What are my options now? I feel like I can't go back because I will get the same ill-treatment and/or the same song and dance regarding their frames/lenses. This is all a tremendous pain in the ass.

Apr 8, 2016

Service is so much better than when I started coming 6 or 7 years ago! I have enjoy coming in and picking out glasses, everyone is so friendly and helpful!

Apr 3, 2016

Spent a great amount of time in the office due to a variety of circumstances (insurance and general questions). Staff members worked well with all my questions and fixed issues that I had. Thank you for being so willing to go above and beyond!

Apr 3, 2016

Helpful and friendly. No issues :)

Apr 3, 2016

I was pleased with every aspect of this new patient appointment. I don't have enough experience with the provider to recommend him to other folks, though (handling non-runofthemill problems).

Apr 2, 2016

Was very early (~30 minutes) and was seen almost immediately. Excellent staff for the testing and good discussion with Dr. Burgwald.

Jan 24, 2016

This was a positive experience.

Jan 20, 2016

Jones Optical was so nice and helped with every question I needed answer and they have a nice selection of glasses to pick from. Thank you so much for your help and generous employees

Jan 20, 2016

I was the first or second person of the day and my appointment still started late. I schedule morning appointments not to get caught up in the delay that inevitably happens everywhere and was shocked and disappointed by this.

Jan 16, 2016

Dr Burgwald, I would like to personally thank you for seeing me in the emergency situation that I experianced on the 24th of Nov. While I truly appreciate all your help, assistance in getting me seen as quickly as possible by a specialist I did feel that I was left in the dark some. The situation took me by complete shock and when I was promised calls back I in turn had to be the one to initial those back to the office. I do understand the office may have been short handed and it appeared that many staff had personal issues going on I just hope that in these types of situations that more concentration/dedication would be given to a patient. Again thank you for your fast actions and I am glad to report that Dr. Gandhi has been treating me and I feel I am making remarkable improvements. Thank you again~Nina

Nov 30, 2015

Very pleasant experience for me and my daughter.

Nov 19, 2015

I always have a good experience at Jones Optical. Everyone is friendly and able to answer any questions.

Oct 31, 2015

Dr. Burgwald was professional and listened to my concerns about my vision. I asked about laser surgery and he recommended me for a free consultation and provided me with a thumb drive containing information. Additionally, the drive can be redeemed for $200 off the procedure. On the sales floor, the help was equally professional and spent time with me to pick out frames which fit and look nice. She ordered an additional color of one set of frames for me to look at later. She looked through my insurance information to explain the exam copay and frame/lens allowances. She informed me that there was a higher allowance for certain brands of frames.

Oct 5, 2015

Truly appreciate everyone at Jones Optical! Great team (Thanks again Pam for all your great work!) and great service!:)

Sep 24, 2015

Great Dr, gret staff. I am very satisfied with the service I have been receiving from John's Optical

Aug 24, 2015

The visit was reassuring and helpful. The tech people who helped with my glasses were friendly and patient.

Jul 2, 2015

a necessary check on problem, well handled

Jun 27, 2015

Was excited to see some of the new people and the great personalities they are displaying. Great team you put together now Doc.

Jun 5, 2015

I got in and out fairly quickly which was nice. All of the employees were very friendly. Can't really think of any changes that I would make.

Jun 1, 2015

I would like more frames to choose from in the price range that my employer covers.

May 20, 2015

nice environment and and very efficiently run

Mar 15, 2015

Thanks for the great service and friendly staff

Feb 8, 2015

I came in without an appointment for an eye issue and was promptly taken care of.

Feb 1, 2015

Love Jones Optical.Love Pam and Dr. Burgwald. I've referred several of my friends to Jone's. Thanks for everything. Bev Hertle

Jan 29, 2015

I can't think of anything that could be improved upon. Doctor and staff are excellent! They always make me feel like family. They are so accommodating and personable. Everyone explains benefits or pricing and are great help when picking out frames. Thanks to everyone!

Jan 14, 2015

I was happy to hear that my eyes are healthy. My vision hasn't changed enough To require new glasses at this time. I've examined here in past years and will come again as needed.

Nov 13, 2014

Dr. Burgwald is great along with the staff!

Nov 10, 2014

I was referred to Jones by a co-worker. I was very happy with the service I received and the patience that taken with me to choose my first pair of "big girl" glasses.

Nov 3, 2014

The young woman who helped me with my glasses fitting was excellent. She was so patient with me as I wanted to explore all my financial options then she helped me pick out glasses that were both cute and within my budget. I wish I remembered her name. She sat in the middle and had dark hair. Thank you!

Oct 19, 2014

I appreciate the welcome and thoughtful service I received by each one in your office. As I was ignorant of the cost of glasses I chose not to purchase them at the time and went to another facility for comparison. I found the prices to be competitive but it was the poor customer service I received at your competitors, that prompted me to return to your office for the purchase of my glasses. Thank you.

Oct 18, 2014

What a friendly and personable staff. Everyone was helpful with great positive attitudes.

Oct 16, 2014

Past two years I've been disappointed with the cost. I'm double covered and still had to pay $200 because of the contact exam fee. When all the dr does is have me read a line of letters to say my rx is the same and it last less than 10 min. Then I'm only told after he does that that there's a 100 fee for that on too of cost for contacts and glasses. From now on I'm either going somewhere else. In my opinion there should be one exam fee that is for glasses and contacts exam and then cost of glasses. Plus a materials fee??? And a service fee? It just all seems fishy. Again especially when I'm double covered by insurance. Why do I bother being double covered if the cost if what one doesnt cover isn't picked up by the other. And if your staff would take time to explain all fees and what I'm covered by before the actual exam I would maybe feel more confident.

Sep 14, 2014

I arrived immediately after lunch, so it is not important that no one was on hand to greet me.

Sep 7, 2014

it was fantastic as always!

Sep 7, 2014

I like going to Dr. Burgwald for my eyes. He is very good at what he does and explains things well.

Jul 20, 2014

I don't like the testing options presented to me prior to seeing the doctor, not sure what the training level is of the person conducting those tests

Jul 14, 2014

They aren't too busy to listen and move you through the process quickly.

Jul 14, 2014

I would like to see you carry the eye masks that you can heat to fight dry eye issues. Thanks!!

Jul 1, 2014

Very detailed as usual. Their standard exam tests and test options always exceed expectations.

Jun 29, 2014

Well prepared staffs and plans for our need. Thank you.

Jun 15, 2014

It was unusual to see the desk people so into themselves and what each of them were doing. I understand because most of them are new and I'm sure it will get better. They seemed to all be counting on the guy who seemed flustered trying to tell them all what to do and do his job as well. Most of the time everyone is very friendly, greets you with a smile and always make me feel like I'm the most important part of their day no matter how busy they are.

Jun 13, 2014

The staff is very friendly and helpful. I'm always suprised that all of you remember me and my particular needs (i.e., small size frames) even though I usually come in just once or twice a year. At this visit, Cindy and Barb were particularly helpful in pointing me to new frames that had come in. Cindy was also tremendously helpful in explaining my insurance benefits, so that I could get the most value. I think it speaks very highly of your organization that so many of your staff are long term employees. I do recommend Jones Optical to my friends and colleagues. I appreciate that you are doing appointment reminders via text now. If I had one request, it would be more choices in small size frames (48, 49) especially in the higher end designers. But I do realize that keeping inventory is expensive, and you need to have a range of options for everyone, not just those of us with unusually narrow faces! :-)

Jun 6, 2014

always a great experience and very helpful in answering all my questions

Jun 2, 2014

Great service. They were very busy but got me seated and gave me a tray to look at all the glasses styles.

May 23, 2014

I have Eyemed insurance and came to Jones becuase my eye Dr. moved to Carle and they don't take Eyemed. I felt that $106 after insurance for a routine appointment at my age was way too much. I have worn contacts before and still had to pay $46.75 for a contact "fitting".

May 19, 2014

I had a really good experience. I've gone to Jones for years and will continue to go there

May 12, 2014

Always a great experience. Dr. Burgwald is professional and friendly.

May 10, 2014

outstanding service, knowledgeable and professional staff - AS ALWAYS

May 6, 2014

I appreciate the hours of operation and appointment availability.

Apr 20, 2014

I personally think prices are too high, especially if you also have insurance.

Apr 14, 2014

I left with too many options, but no clear direction of what would be best for my situation. However, I did appreciate the no-pressure approach and was encouraged to do some research at home before making a purchase.

Mar 13, 2014

Dr. B was great as usual. Stephanie was great; she was very patient, friendly, professional, and treated us with respect. She explained everything, gave detailed expectations on what to expect, pointed out benefits and options. Stephanie deserves a raise!

Mar 2, 2014

All my questions were answered as best as they could be. If the person did not know they found out for me quickly. I am pleased by my experience.

Feb 27, 2014

I have always received wonderful service from Dr. Burgwald and the staff at Jones Optical.

Feb 23, 2014

I have been going to Jones Optical for three years and I am always 100% satisfied. Dr. Burgwald and all of the staff are super friendly and helpful!

Feb 3, 2014

The woman that helped me pick out new glasses was very pleasant and explained all the options. The Doctor and assistant that initially saw me were all very cordial and explained all the tests.

Jan 30, 2014

Prompt friendly service. Great selection of frames.

Jan 27, 2014

Thanks, everyone! Bev Hertle.

Jan 26, 2014

Anna, Stephanie, & Kurt were personable and professional! I have confidence in and appreciate them all!

Jan 23, 2014

I didn't like that the lady helping me with glasses kept helping others and prolonged my time getting things ordered. She even forgot to check on something for me because she had to help other people. There were other techs there as well that didn't seem to have this problem with their customers.

Jan 22, 2014

I probably wont go on Monday evenings again, it was so busy. The opticians went out of their way to help me solve a problem. I really appreciate it (the one with the yellow lenses)

Jan 16, 2014

Fast, courteous, and professional. My daughter and I are always able to get our exams done together quickly making check-ups a breeze.

Jan 12, 2014

I think that Dr. Burgwald and his staff are wonderful in all ways. They always make me feel that they have all the time in the world to spend with me. They treat me like family actually and ask about my family by name. I would never go anywhere else for my vision care. Whenever I come in I am there for a couple of hours looking at glasses and everyone will give their input which is so helpful in making a decision. Glasses are expensive so people want to be sure what they buy looks good on them and the staff are great. Cindy was my staff person this time and she worked hard determining the best way to go financially for this visit and what glass prescription I had on older glasses. Thanks

Jan 11, 2014