Jones Optical

Dr. Erik Burgwald

Star Star Star Star Star 170 Reviews

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Reviews

StarStarStarStarStar FLANAGAN YEARLY VISIT —    (Patient since 2016)

Always a pleasure to visit Jones Optical !!!!!!


StarStarStarStarStar I really appreciate Dr Brugwald's knowlege and ... —    (Patient since 2017)

I really appreciate Dr Brugwald's knowlege and professional manner. He is a superb doctor.


StarStarStarStarStar Easy and fast service —    (Patient since 2018)

My appointment was fast and easy. No problems!


StarStarStarStarStar Very friendly and great service! —    (Patient since 2017)

Very friendly and great service!


StarStarStarStarStar Always great! —    (Patient since 2017)

Dr. B. and his team fit me in on a booked day. Always a great experience!


StarStarStarStarStar Great experience from start to finish. Thorough... —    (Patient since 2019)

Great experience from start to finish. Thorough exam and clear explanations of the process. Highly appreciated the way the practitioner and staff provided options for service not absolute requirements.


StarStarStarStarStar My husband and I have gone to Jones Optical for... —    (Patient since 2017)

My husband and I have gone to Jones Optical for years. Dr. Burgwald and the staff are fantastic.


StarStarStarStarStar I felt like I was in a car lot when I was choos... —    (Patient since 2019)

I felt like I was in a car lot when I was choosing my glasses. I don't like the high-pressure tactics your salespeople use. Your prices are about twice as high as anywhere else. I watched an elderly lady get pressured into buying a $1000 pair of eyeglasses. It was sickening to see.


StarStarStarStarStar A Wonderful Experience! —    (Patient since 2019)

I had an issue with my eyes develop suddenly late on a Friday afternoon. I went to Dr. Burgwald as a walk-in on the recommendation of a friend who is one of his patients. His staff was extremely pleasant and calming, and they worked me into their schedule so I could be examined right away. I would give more than 5 stars if possible! EVERYONE that I dealt with in the office was GREAT!


StarStarStarStarStar  —    (Patient since 2017)

I’ve been going to Jones Optical for several years, they provide great customer service!


StarStarStarStarStar Awesome attention —    (Patient since 2019)

The people that work in the main office were so nice. Mr. Burgwald provided excellent one on one care. That's why I will definitely be back in the future!


StarStarStarStarStar The people at Jones Optical do good work —    (Patient since 2017)

The people at Jones Optical are pleasant and businesslike. They readily answer any questions about procedures and the equipment they use in their evaluations. They keep in touch with reminders for checkups. I recently needed an emergency appointment and they worked me in that day. I have been with them for several years now, and am completely satisfied with their service.


StarStarStarStarStar I really like Dr. Burgwald and his staff. very... —    (Patient since 2019)

I really like Dr. Burgwald and his staff. very professional and friendly.


StarStarStarStarStar Coming into my appointment I was just suppose t... —    (Patient since 2018)

Coming into my appointment I was just suppose to have a check up and I was absolutely pleased that I mentioned a symptom I was having and Dr Burgwald immediately had a solution in mind. The solution was the new Neurolens.. in hopes it will improve not only my sight but my headaches as well. I am more than happy when I left! Thank you guys so much!!


StarStarStarStarStar Came in for new frames. Said something about no... —    (Patient since 2018)

Came in for new frames. Said something about not seeing exactly right. Dr Burgwald made room for me to get an exam. Checked my eyes . Decided to make adjustments to glasses. Worked out perfectly. See much better. Excellent service, the only place for me. Ron


StarStarStarStarStar We just moved to the area which comes with find... —    (Patient since 2019)

We just moved to the area which comes with finding all new doctors. Dr. Burgwald was very thorough. He took the time to answer all my questions and gave me suggestions for my eye care. The staff was very pleasant and accommodating. I would definitely recommend Jones Optical.


StarStarStarStarStar Great service. Friendly service, Timely reminde... —    (Patient since 2017)

Great service. Friendly service, Timely reminders for checkups. What more could I want?


StarStarStarStarStar Everyone was professional and pleasant as we us... —    (Patient since 2017)

Everyone was professional and pleasant as we usually experience at our appointments with Jones


StarStarStarStarStar My family loves Dr. Burgwald! He is thorough, k... —    (Patient since 2018)

My family loves Dr. Burgwald! He is thorough, kind, and extremely knowledgeable.


StarStarStarStarStar Great service,very happy I found Dr. Burgwald. —    (Patient since 2019)

Great service,very happy I found Dr. Burgwald.


StarStarStarStarStar First experience  —    (Patient since 2019)

I am very satisfied with this business. My whole came for their first time and the staff was wonderful. The day of our appointment it was calling for a big snow storm, one of the office ladies called and stated there were several cancellations so we all arrived much earlier and it worked out great. We had a 40 minute drive in the weather but it was worth it. The lady that helped me was great and the lady that helped my husband and daughter with contacts for the first time was a trooper. Not an easy task!! Our 7 year old son, did great with exam and the doctor was a pleasure to have. I would highly recommend this office.


StarStarStarStarStar I was very satisfied with the appointment. All ... —    (Patient since 2017)

I was very satisfied with the appointment. All personnel I interacted with were both professional and friendly.


StarStarStarStarStar Excellent and Fast Thorough Service —    (Patient since 2018)

Excellent service and checkup as always. I highly recommend Jones Optical for all of your personal needs for eye care and treatment.


StarStarStarStarStar I LOVE LOVE Dr. Burgwald & Associate! —    (Patient since 2019)

I LOVE LOVE LOVE LOVE Dr. Burgwald & Associates. I had to go somewhere else for abit because of insurance reasons...It.Was.Horrible! I kept the same prescription for TWO+yr. But when I found out I could "Comeback Home", I was beyond elated. Dr. Burgwald is ALWAYS friendly, thorough, & professional. His staff has always been beyond reproach. I'm relieved & ecstatic that I'm able to get my eye exam done correctly & comfortably again.


StarStarStarStarStar Consistently great service and easy access for ... —    (Patient since 2016)

Consistently great service and easy access for appointments. Dr. Burgwald provides excellent care and is extremely personable.


StarStarStarStarStar I love this place! You get specialized service... —    (Patient since 2018)

I love this place! You get specialized services to keep your eyes healthy. Everyone is so nice and caring.


StarStarStarStarStar Making a appointment online was very convenient... —    (Patient since 2017)

Making a appointment online was very convenient. Once I arrived there was little to no wait time to see the doctor. All questions asked where very professionally answered. Really recommend a visit here if you have any questions about your vision.


StarStarStarStarStar Was so happy to get the insurance back that all... —    (Patient since 2018)

Was so happy to get the insurance back that allowed me to return to Dr. Burgwald - he's just outstanding. I was even more impressed by the woman who fitted me for my glasses. She paid more attention to detail with that than ANYONE I've ever worked with at any optometrist's office. Just wow.


StarStarStarStarStar No problems with the appointment. In and out ea... —    (Patient since 2016)

No problems with the appointment. In and out early. Friendly helpful staff.


StarStarStarStarStar Service was quick, kind and informative.  —    (Patient since 2018)

Service was quick, kind and informative. Only took a half hour for an exam. I recommend this office and will be going back for my future eye care needs.


StarStarStarStarStar I did also review on Google, as my experience w... —    (Patient since 2018)

I did also review on Google, as my experience was fantastic. From the reception, to the doctor, to the glasses section and decision, I had a wonderful experience.


StarStarStarStarStar Staff is always kind and helpful which is why I... —    (Patient since 2017)

Staff is always kind and helpful which is why I have been trusting Jones Optical for decades.


StarStarStarStarStar Staff is great, Pam is the best ! —    (Patient since 2017)

Staff is great, Pam is the best !


StarStarStarStarStar An excellent full-service optometrist. My whole... —    (Patient since 2018)

An excellent full-service optometrist. My whole family gets their prescriptions and glasses here.


StarStarStarStarStar It is always nice to visit your office.  —    (Patient since 2017)

It is always nice to visit your office. Dr. Burgwald is so professional as is the entire staff. I have a favor to ask. Would you be so kind as to have Dr. B. send me an email with the results of my visit. Do I need a different prescription for my glasses are the current ones okay. I got to talking to him about hair styles for men, and for got what he told me! Thanks.


StarStarStarStarStar This was a Great visit. I was Greeted by Warm a... —    (Patient since 2018)

This was a Great visit. I was Greeted by Warm and Friendly People. Dr Burgwald did a wonderful job. He listened to My needs and concerns. Then proceeded to make sure My vision was corrected. I could no have asked for More.


StarStarStarStarStar Very pleased  —    (Patient since 2017)

Very pleased with my eye exam and glasses. Everyone at this office was friendly and quite helpful. Wouldn't go anywhere else.


StarStarStarStarStar Was very pleased with the care I received with ... —    (Patient since 2017)

Was very pleased with the care I received with my scratched cornea. Got me in quickly and it healed quickly!


StarStarStarStarStar Friendly, approachable and professional.  —    (Patient since 2016)

Eye appointments are scary to me because of some bad experiences as a child. Everyone at Jones Optical is friendly and I am at ease immediately. They are patient and thouroughly answered my questions. Thy also made sure I got the best deal with my insurance. I have full confidence in Jones Optical!


StarStarStarStarStar Always professional and thoughful staff. Take ... —    (Patient since 2018)

Always professional and thoughful staff. Take time provide timely reminders about the need for an appointment or your scheduled appointment.


StarStarStarStarStar My husband and I have been going to Jones Optic... —    (Patient since 2017)

My husband and I have been going to Jones Optical for years and really love Dr. Burgwald and the staff. We will continue going to them. Keep up the great work.


StarStarStarStarStar I was very pleased with my visit precised and t... —    (Patient since 2018)

I was very pleased with my visit precised and timely done.


StarStarStarStarStar Love the doctor, love the staff —    (Patient since 2017)

Love the doctor, love the staff


StarStarStarStarStar First visit. —    (Patient since 2018)

This was my first visit as a new customer. All the staff was friendly and efficient. I feel confident I made the right choice for my new eye doctor.


StarStarStarStarStar Love his state of the art equipment and his sta... —    (Patient since 2016)

Love his state of the art equipment and his staff and he are so nice.


StarStarStarStarStar Dr. Burgwald and staff are always friendly and ... —    (Patient since 2016)

Dr. Burgwald and staff are always friendly and willing to answer any questions. I've been going to Jones Optical for over 20 years.


StarStarStarStarStar Very pleasant atmosphere  —    (Patient since 2017)

Very pleasant atmosphere because everyone is very friendly and professional.


StarStarStarStarStar Very thorough exam with pleasant receptionist a... —    (Patient since 2017)

Very thorough exam with pleasant receptionist and Doctor's assistant.


StarStarStarStarStar Great service by an office full of great people... —    (Patient since 2017)

Great service by an office full of great people!


StarStarStarStarStar Great Dr and great staff! —    (Patient since 2017)

Great Dr and great staff!


StarStarStarStarStar Went for an eye exam. —    (Patient since 2017)

Fast, but thorough visit. Right to the point. Very nice people as well.


StarStarStarStarStar I am very satisfied with the service and the pr... —    (Patient since 2016)

I am very satisfied with the service and the professionalism of Dr Burgwald and his staff.


StarStarStarStarStar First visit  —    (Patient since 2017)

This was my first visit after about 30 years as the patient of another optometrist. I was very pleased with the service that I received. Everyone on the staff was very professional and friendly and made me feel like I was important to them. Dr. Burgwald had clearly reviewed my file prior to conducting my vision examination and he understood my situation. I was very pleased with the whole experience and will definitely continue getting my vision screenings with Dr. Burgwald.


StarStarStarStarStar Doctor Burgwald is excellent —    (Patient since 2017)

Long time repeat customer because we like Dr. Burgwald. He cares about his patients, offers options and explanations, and is a pleasure to work with.


StarStarStarStarStar Great staff, great doctor, just great —    (Patient since 2017)

I don't visit the eye doctor often enough, but I never walk away from this place feeling like I was cheated or like I got anything less than the best service available. I would recommend more family members here if I had any in the area.


StarStarStarStarStar Everyone was Extremely Friendly and Helpful —    (Patient since 2017)

Everyone was extremely friendly and helpful. Dr. Burgwald explained to me how my vision was changing and what may be causing that to happen. More importantly, he provided me with the corrective measures to make sure my vision is the best it can be. I would recommend Jones Optical to anyone seeking a friendly professional staff.


StarStarStarStarStar Great friendly staff all around! —    (Patient since 2017)

Great friendly staff all around!


StarStarStarStarStar My appts are always very good visits. THANK YOU... —    (Patient since 2017)

My appts are always very good visits. THANK YOU!


StarStarStarStarStar Great exam, knowledgeable friendly staff.  —    (Patient since 2017)

Great exam with all the latest equipment to evaluate eye health. Very thorough. Extremely friendly and knowledgeable staff.


StarStarStarStarStar Great Service! Great People! Great Environment!... —    (Patient since 2017)

Great Service! Great People! Great Environment! Services for my need for new pair of glasses.


StarStarStarNo StarNo Star The Optometrist and receptionist were very frie... —    (Patient since 2017)

The Optometrist and receptionist were very friendly and great to work with. The optician who helped my wife and I on the other hand was very rude and far from helpful. My wife needed helping picking out glasses for the first time while I finished up my exam with the Dr. Burgwald, and my wife was completely ignored by the optician. We where so disappointed by her service, that we decided to just order our glasses online though Eyeconic.


StarStarStarStarStar Very nice and professional care received for an... —    (Patient since 2017)

Very nice and professional care received for annual eye exam and ordering contacts and glasses.


StarNo StarNo StarNo StarNo Star Front desk help is very rude. Waited over 40 mi... —    (Patient since 2017)

Front desk help is very rude. Waited over 40 minutes after our scheduled appointment.


StarStarStarStarStar The entire experience was quite pleasant. The s... —    (Patient since 2017)

The entire experience was quite pleasant. The staff was friendly and knowledgeable, and the doctor was efficient and very nice!


StarStarStarStarStar Great service! Friendly and helpful Staff. Lo... —    (Patient since 2017)

Great service! Friendly and helpful Staff. Lots of frame choices!


StarStarStarStarStar I have always appreciated the service I receive... —    (Patient since 2016)

I have always appreciated the service I received from Dr. Burgwald and Jones Optical and I will continue to come back.


StarStarStarStarStar I always feel very valued and appreciated when ... —    (Patient since 2017)

I always feel very valued and appreciated when going to Jones Optical.


StarStarStarStarStar Very short waiting time. Everyone was friendly ... —    (Patient since 2017)

Very short waiting time. Everyone was friendly and helpful.


StarStarStarStarStar Outstanding the efforts by everyone from when y... —    (Patient since 2017)

Outstanding the efforts by everyone from when you walk in the door.


StarStarStarStarStar Friendly Business —    (Patient since 2017)

You guys are very friendly. I like how everyone works together. I'm glad you were recommended to me.


StarStarStarStarStar I love all of the staff, they are always happy ... —    (Patient since 2016)

I love all of the staff, they are always happy to see me and give great guidance! They make us feel like family. They are fun too!


StarStarStarStarStar Erik and all of the staff are friendly and know... —    (Patient since 2016)

Erik and all of the staff are friendly and know you when you go in. They listen and try to solve your problem.


StarStarStarStarStar The eye exam was fine. It was somewhat frustrat... —    (Patient since 2017)

The eye exam was fine. It was somewhat frustrating, though, to be left for 20 minutes after the new contacts were put in before Dr. Burgwald stopped by to check that they were OK. It did not seem like anyone was paying attention to completing my appointment.


StarStarStarStarStar Took me back for my exam within 2 minutes of my... —    (Patient since 2017)

Took me back for my exam within 2 minutes of my scheduled appointment - something that is very refreshing. Explained all of the tests and options and indicated that my current glasses would still be fine or if I wanted new that I could get those. Eye glass person explained all of the options as well. Overall, and outstanding appointment with friendly staff and a wonderful doctor, Dr. Burgwald.


StarStarStarStarStar I've spent quite a few years with my old eye do... —    (Patient since 2017)

I've spent quite a few years with my old eye doctor (may he rest in peace). His office told me that you were a good choice as my new one. I can agree to that.


StarStarStarStarStar My husband and I have been going to Jones Optic... —    (Patient since 2017)

My husband and I have been going to Jones Optical for many years. Dr. Burgwald as well as all of his staff are very knowledgeable, friendly and helpful.


StarStarStarStarNo Star Great office, very professional. —    (Patient since 2017)

Great office, very professional.


StarStarStarStarStar Excellent experience as always! —    (Patient since 2017)

Excellent experience as always!


StarStarStarStarStar Best optician in the area. Dr. Burgwald is alwa... —    (Patient since 2016)

Best optician in the area. Dr. Burgwald is always kind and welcoming, competent, and takes just the right amount of time needed to do testing and consultation. Nice selection of frames here too.


StarStarStarStarStar Delightful!  —    (Patient since 2016)

Always Such a delightful staff! Always so incredibly helpful! They truly know their stuff and always have a smile on their face! My favorite thing they do is actually sit with you explaining your benefits and what gets covered! It's so easy to understand!


StarStarStarStarStar I have been to Jones Optical in the past and ha... —    (Patient since 2016)

I have been to Jones Optical in the past and have always felt that I have received great care. I would recommend Jones Optical.


StarStarStarStarStar I have always been happy when with Dr. Burgwald... —    (Patient since 2016)

I have always been happy when with Dr. Burgwald and the rest of the staff. Everyone is nice and friendly.


StarStarStarStarStar Wonderful experience. —    (Patient since 2016)

I've had a bad experience in the past (not here), so visiting the eye doctor is stressful with me. The staff is nice and professional, and Dr. Burgwald is caring and competent. It was a great visit.


StarStarStarStarStar You have excellent staff. —    (Patient since 2016)

You have excellent staff....very friendly and helpful especially Pam:)


StarStarStarStarStar Good eye place =) —    (Patient since 0001)

Good organization, nice staff, clean place. Would recommend.


StarStarStarStarStar I was pleased with my visit. It was completely pa... —    (Patient since 0001)

I was pleased with my visit. It was completely painless and went quick.


StarStarStarStarStar Great care. Timely Appointments.  —    (Patient since 2017)

Great care. Timely appointments. Dr. Burgwald has taken care of our family for years. Extremely thorough, efficient, and great with kids.


StarStarStarStarStar Organized and professional. Both my husband and I... —    (Patient since 2019)

Organized and professional. Both my husband and I picked out glasses and were in and out in 45 minutes.


StarStarStarStarStar  —    (Patient since 0001)

Your staff was very kind, efficient, and treated me with respect.


StarStarStarStarStar very helpful staff, I had lots of choices for glasses and the Dr. explained all my questions... —    (Patient since 2017)

very helpful staff, I had lots of choices for glasses and the Dr. explained all my questions


StarStarStarStarStar Always have a good experience here, also Pam is a very excellent tech. The whole staff is very fri... —    (Patient since 2017)

Always have a good experience here, also Pam is a very excellent tech. The whole staff is very friendly and helpful.


StarStarStarStarStar Pam is the definite highlight of the entire experience. The whole team is friendly and they have a... —    (Patient since 0001)

Pam is the definite highlight of the entire experience. The whole team is friendly and they have a nice selection of frames to chose from.


StarStarStarStarStar Searching for the right Eye Doctor —    (Patient since 2017)

When my previous eye doctor passed away, I needed to go look at my plan to find another. After extensive researching of the available eye doctors, I chose Jones Optical because they seemed to be the best fit for me. I wasn't wrong. Jones Optical is a great place to have your eye needs taken care of. The staff is very friendly, but professional and they go the extra mile to make sure that all your optical needs are met.


StarStarStarStarStar Excellent doctor and wonderful staff! I highly recommend.... —    (Patient since 2017)

Excellent doctor and wonderful staff! I highly recommend.


StarStarStarStarStar I can see clearly but have double vision  —    (Patient since 2017)

I am a difficult patient ( in my own opinion) Dr Burgwald has spent lots of time over the years familiarizing himself with my eyesight issues. He has always been patient and sensitive while I struggled thru my appointments. Fortunately these days things are much simpler.


StarStarStarStarStar Incredible service and people. Personable and efficient.... —    (Patient since 2018)

Incredible service and people. Personable and efficient.


StarStarStarStarStar Highly recommend to anyone! —    (Patient since 2017)

Friendly staff and great selection of frames! They got me in last minute for an eye exam and was out in an hour with everything I needed!


StarStarStarStarStar Always helpful and friendly.... —    (Patient since 2013)

Always helpful and friendly.


StarStarStarStarStar My experience at Jones Optical was excellent! Everyone I came into contact with was friendly and ... —    (Patient since 0001)

My experience at Jones Optical was excellent! Everyone I came into contact with was friendly and accommodating.


StarStarStarStarStar Great professional service. ... —    (Patient since 2018)

Great professional service.


StarStarStarStarStar  —    (Patient since 2017)

Everyone at Jones Optical is very friendly and pleasant. Very helpful when picking out frames and explaining the cost of several lens options. It's always an enjoyable experience.


StarStarStarStarStar Doctor is helpful and staffs in jones optical are nice and patience. I have good experience there.... —    (Patient since 0001)

Doctor is helpful and staffs in jones optical are nice and patience. I have good experience there.


StarStarStarStarStar Entire staff is 1st rate! Efficient, ease of making appointment and people who truly care and trea... —    (Patient since 2016)

Entire staff is 1st rate! Efficient, ease of making appointment and people who truly care and treat you like an individual.


StarStarStarStarStar Enjoyed my experience. Exam moved quickly & efficiently. The Lady who helped me select my frames... —    (Patient since 0001)

Enjoyed my experience. Exam moved quickly & efficiently. The Lady who helped me select my frames and put together what I needed was friendly and explained my choices very well


StarStarStarStarStar  —    (Patient since 2017)

Great friendly service all the way around!


StarStarStarStarStar I can't think of anything to change, or services to add at this time. —    (Patient since 2017)

I can't think of anything to change, or services to add at this time.


StarStarStarStarStar Great service —    (Patient since 0001)

The staff is always very friendly and helpful!


StarNo StarNo StarNo StarNo Star The appointment with the dr was a blur it was so fast and I felt like the changes in my... —    (Patient since 0001)

The appointment with the dr was a blur it was so fast and I felt like the changes in my vision/prescription were not really addressed thoroughly. The consultation afterwards regarding frames, lenses and insurance was not only tedious and demeaning, I was told (wrongly) that the only way to get insurance to cover new glasses was through them. And when I questioned this and asked how I might be able to get the frames I wanted (that were not available there) I was given both a blank stare and an unhelpful list of reasons why I should get frames/glasses there. And then, when I ordered new glasses with my new prescription, they were TOTALLY not functional--not just uncomfortable, they made my eyes go crossed because the prescription that was given to me is wrong. What are my options now? I feel like I can't go back because I will get the same ill-treatment and/or the same song and dance regarding their frames/lenses. This is all a tremendous pain in the ass.


StarStarStarStarStar Service is so much better than when I started coming 6 or 7 years ago! I have enjoy coming in and... —    (Patient since 2017)

Service is so much better than when I started coming 6 or 7 years ago! I have enjoy coming in and picking out glasses, everyone is so friendly and helpful!


StarStarStarStarNo Star Thank you! —    (Patient since 0001)

Spent a great amount of time in the office due to a variety of circumstances (insurance and general questions). Staff members worked well with all my questions and fixed issues that I had. Thank you for being so willing to go above and beyond!


StarStarStarStarStar Helpful and friendly. No issues :) —    (Patient since 0001)

Helpful and friendly. No issues :)


StarStarStarStarStar I was pleased with every aspect of this new patient appointment —    (Patient since 2017)

I was pleased with every aspect of this new patient appointment. I don't have enough experience with the provider to recommend him to other folks, though (handling non-runofthemill problems).


StarStarStarStarStar Was very early (~30 minutes) and was seen almost immediately —    (Patient since 2017)

Was very early (~30 minutes) and was seen almost immediately. Excellent staff for the testing and good discussion with Dr. Burgwald.


StarStarStarStarStar This was a positive experience. —    (Patient since 2017)

This was a positive experience.


StarStarStarStarStar Love this place! —    (Patient since 0001)

Jones Optical was so nice and helped with every question I needed answer and they have a nice selection of glasses to pick from. Thank you so much for your help and generous employees


StarStarStarStarStar I was the first or second person of the day and my appointment still started late —    (Patient since 2017)

I was the first or second person of the day and my appointment still started late. I schedule morning appointments not to get caught up in the delay that inevitably happens everywhere and was shocked and disappointed by this.


StarStarStarStarStar Dr Burgwald, I would like to personally thank you for seeing me in the emergency situation that I... —    (Patient since 2016)

Dr Burgwald, I would like to personally thank you for seeing me in the emergency situation that I experianced on the 24th of Nov. While I truly appreciate all your help, assistance in getting me seen as quickly as possible by a specialist I did feel that I was left in the dark some. The situation took me by complete shock and when I was promised calls back I in turn had to be the one to initial those back to the office. I do understand the office may have been short handed and it appeared that many staff had personal issues going on I just hope that in these types of situations that more concentration/dedication would be given to a patient. Again thank you for your fast actions and I am glad to report that Dr. Gandhi has been treating me and I feel I am making remarkable improvements. Thank you again~Nina


StarStarStarStarStar Very pleasant experience for me and my daughter.  —    (Patient since 2015)

Very pleasant experience for me and my daughter.


StarStarStarStarStar I always have a good experience at Jones Optical. Everyone is friendly and able to  —    (Patient since 0001)

I always have a good experience at Jones Optical. Everyone is friendly and able to answer any questions.


StarStarStarStarStar Professional Service —    (Patient since 0001)

Dr. Burgwald was professional and listened to my concerns about my vision. I asked about laser surgery and he recommended me for a free consultation and provided me with a thumb drive containing information. Additionally, the drive can be redeemed for $200 off the procedure. On the sales floor, the help was equally professional and spent time with me to pick out frames which fit and look nice. She ordered an additional color of one set of frames for me to look at later. She looked through my insurance information to explain the exam copay and frame/lens allowances. She informed me that there was a higher allowance for certain brands of frames.


StarStarStarStarStar Truly appreciate everyone at Jones Optical! Great team (Thanks again Pam for all your great... —    (Patient since 2013)

Truly appreciate everyone at Jones Optical! Great team (Thanks again Pam for all your great work!) and great service!:)


StarStarStarStarStar Great Dr, gret staff —    (Patient since 2016)

Great Dr, gret staff. I am very satisfied with the service I have been receiving from John's Optical


Reply

We are happy to hear about your satisfaction with us and appreciate your continuous service with Jones Optical! We are looking to working with you again in the future!

StarStarStarStarStar technical help —    (Patient since 2016)

The visit was reassuring and helpful. The tech people who helped with my glasses were friendly and patient.


Reply

Thank you Darlene, it was so good to see you again. We always enjoy getting to see you and helping you with all of your optical needs.

StarStarStarStarStar a necessary check on problem, well handled — 

a necessary check on problem, well handled


Reply

Happy to hear we could help!

StarStarStarStarStar Was excited to see some of the new people and the great personalities they are displaying —    (Patient since 2016)

Was excited to see some of the new people and the great personalities they are displaying. Great team you put together now Doc.


Reply

Thank you very much. We are happy to hear!

StarStarStarStarStar I got in and out fairly quickly which was nice. All of the employees were very friendly —    (Patient since 2017)

I got in and out fairly quickly which was nice. All of the employees were very friendly. Can't really think of any changes that I would make.


Reply

Thank you for your feedback, Michael. We are happy to hear that your experience was great! We hope to see you again, soon!

StarStarStarStarStar I would like more frames to choose from in the price range that my employer covers. — 

I would like more frames to choose from in the price range that my employer covers.


StarNo StarNo StarNo StarNo Star A pleasant and efficient place — 

nice environment and and very efficiently run


Reply

Thanks for the review, we would have loved 5 stars any reason you only gave us 1?

StarStarStarStarStar Thanks for the great service and friendly staff —    (Patient since 2016)

Thanks for the great service and friendly staff


StarStarStarStarStar I came in without an appointment for an eye issue and was promptly taken care of. —    (Patient since 0001)

I came in without an appointment for an eye issue and was promptly taken care of.


Reply

So glad we were able to get you taken care of immediately!

StarStarStarStarStar Love Jones Optical —    (Patient since 2017)

Love Jones Optical.Love Pam and Dr. Burgwald. I've referred several of my friends to Jone's. Thanks for everything. Bev Hertle


Reply

We really appreciate your referrals!! We are very happy to assist you!!

StarStarStarStarStar I can't think of anything that could be improved upon —    (Patient since 2016)

I can't think of anything that could be improved upon. Doctor and staff are excellent! They always make me feel like family. They are so accommodating and personable. Everyone explains benefits or pricing and are great help when picking out frames. Thanks to everyone!


StarStarStarStarStar I was happy to hear that my eyes are healthy — 

I was happy to hear that my eyes are healthy. My vision hasn't changed enough To require new glasses at this time. I've examined here in past years and will come again as needed.


StarStarStarStarStar Dr. Burgwald is great along with the staff! —    (Patient since 2019)

Dr. Burgwald is great along with the staff!


StarStarStarStarStar I was referred to Jones by a co-worker —    (Patient since 2017)

I was referred to Jones by a co-worker. I was very happy with the service I received and the patience that taken with me to choose my first pair of "big girl" glasses.


StarStarStarStarStar The young woman who helped me with my glasses fitting was excellent —    (Patient since 2016)

The young woman who helped me with my glasses fitting was excellent. She was so patient with me as I wanted to explore all my financial options then she helped me pick out glasses that were both cute and within my budget. I wish I remembered her name. She sat in the middle and had dark hair. Thank you!


StarStarStarStarStar I appreciate the welcome and thoughtful service I received by each one in your office — 

I appreciate the welcome and thoughtful service I received by each one in your office. As I was ignorant of the cost of glasses I chose not to purchase them at the time and went to another facility for comparison. I found the prices to be competitive but it was the poor customer service I received at your competitors, that prompted me to return to your office for the purchase of my glasses. Thank you.


StarStarStarStarStar What a friendly and personable staff. Everyone was helpful with great positive attitudes.  —    (Patient since 2017)

What a friendly and personable staff. Everyone was helpful with great positive attitudes.


StarStarNo StarNo StarNo Star Past two years I've been disappointed with the cost —    (Patient since 2017)

Past two years I've been disappointed with the cost. I'm double covered and still had to pay $200 because of the contact exam fee. When all the dr does is have me read a line of letters to say my rx is the same and it last less than 10 min. Then I'm only told after he does that that there's a 100 fee for that on too of cost for contacts and glasses. From now on I'm either going somewhere else. In my opinion there should be one exam fee that is for glasses and contacts exam and then cost of glasses. Plus a materials fee??? And a service fee? It just all seems fishy. Again especially when I'm double covered by insurance. Why do I bother being double covered if the cost if what one doesnt cover isn't picked up by the other. And if your staff would take time to explain all fees and what I'm covered by before the actual exam I would maybe feel more confident.


Reply

I am sorry for any confusion. We can only bill one insurance at a time for vision exams and materials. It is not like medical insurance where the secondary will cover what the primary didn't.

StarStarStarStarStar I arrived immediately after lunch, so it is not important that no one was on hand to greet me. —    (Patient since 2017)

I arrived immediately after lunch, so it is not important that no one was on hand to greet me.


StarStarStarStarStar it was fantastic as always!  — 

it was fantastic as always!


StarStarStarStarStar I like going to Dr. Burgwald for my eyes. He is very good at what he does and explains things well —    (Patient since 2014)

I like going to Dr. Burgwald for my eyes. He is very good at what he does and explains things well.


StarStarStarStarStar I don't like the testing options presented to me prior to seeing the doctor —    (Patient since 2017)

I don't like the testing options presented to me prior to seeing the doctor, not sure what the training level is of the person conducting those tests


StarStarStarStarNo Star Nice people —    (Patient since 2017)

They aren't too busy to listen and move you through the process quickly.


StarStarStarStarStar I would like to see you carry the eye masks that you can heat to fight dry eye issues. Thanks!! —    (Patient since 2016)

I would like to see you carry the eye masks that you can heat to fight dry eye issues. Thanks!!


StarStarStarStarStar Biennial Eye Exam —    (Patient since 0001)

Very detailed as usual. Their standard exam tests and test options always exceed expectations.


StarStarStarStarStar visit for CRT with Daniel —    (Patient since 0001)

Well prepared staffs and plans for our need. Thank you.


StarStarStarStarStar It was unusual to see the desk people so into themselves and what each of them were doing — 

It was unusual to see the desk people so into themselves and what each of them were doing. I understand because most of them are new and I'm sure it will get better. They seemed to all be counting on the guy who seemed flustered trying to tell them all what to do and do his job as well. Most of the time everyone is very friendly, greets you with a smile and always make me feel like I'm the most important part of their day no matter how busy they are.


StarStarStarStarStar The staff is very friendly and helpful —    (Patient since 2016)

The staff is very friendly and helpful. I'm always suprised that all of you remember me and my particular needs (i.e., small size frames) even though I usually come in just once or twice a year. At this visit, Cindy and Barb were particularly helpful in pointing me to new frames that had come in. Cindy was also tremendously helpful in explaining my insurance benefits, so that I could get the most value. I think it speaks very highly of your organization that so many of your staff are long term employees. I do recommend Jones Optical to my friends and colleagues. I appreciate that you are doing appointment reminders via text now. If I had one request, it would be more choices in small size frames (48, 49) especially in the higher end designers. But I do realize that keeping inventory is expensive, and you need to have a range of options for everyone, not just those of us with unusually narrow faces! :-)


StarStarStarStarStar Review —    (Patient since 2016)

always a great experience and very helpful in answering all my questions


StarStarStarStarStar excellent —    (Patient since 2016)

Great service. They were very busy but got me seated and gave me a tray to look at all the glasses styles.


StarStarNo StarNo StarNo Star Overpriced —    (Patient since 2016)

I have Eyemed insurance and came to Jones becuase my eye Dr. moved to Carle and they don't take Eyemed. I felt that $106 after insurance for a routine appointment at my age was way too much. I have worn contacts before and still had to pay $46.75 for a contact "fitting".


Reply

The yearly Contact lense fitting fee is a required yearly test since just like a prescription from a doctor because it is a direct fit on the cornea.

StarStarStarStarStar I had a really good experience. I've gone to Jones for years and will continue to go there —    (Patient since 2017)

I had a really good experience. I've gone to Jones for years and will continue to go there


StarStarStarStarStar Always a great experience. Dr. Burgwald is professional and friendly.  —    (Patient since 2017)

Always a great experience. Dr. Burgwald is professional and friendly.


StarStarStarStarStar outstanding service, knowledgeable and professional staff - AS ALWAYS —    (Patient since 2016)

outstanding service, knowledgeable and professional staff - AS ALWAYS


StarStarStarStarStar Happy customer —    (Patient since 2017)

I appreciate the hours of operation and appointment availability.


StarStarStarStarStar I personally think prices are too high, especially if you also have insurance. —    (Patient since 2017)

I personally think prices are too high, especially if you also have insurance.


StarStarStarStarStar I left with too many options, but no clear direction of what would be best for my situation —    (Patient since 2017)

I left with too many options, but no clear direction of what would be best for my situation. However, I did appreciate the no-pressure approach and was encouraged to do some research at home before making a purchase.


StarStarStarStarStar Great! —    (Patient since 2014)

Dr. B was great as usual. Stephanie was great; she was very patient, friendly, professional, and treated us with respect. She explained everything, gave detailed expectations on what to expect, pointed out benefits and options. Stephanie deserves a raise!


StarStarStarStarStar Good servece — 

All my questions were answered as best as they could be. If the person did not know they found out for me quickly. I am pleased by my experience.


StarStarStarStarStar I have always received wonderful service from Dr. Burgwald and the staff at Jones Optical. —    (Patient since 2017)

I have always received wonderful service from Dr. Burgwald and the staff at Jones Optical.


StarStarStarStarStar Excellent! —    (Patient since 0001)

I have been going to Jones Optical for three years and I am always 100% satisfied. Dr. Burgwald and all of the staff are super friendly and helpful!


StarStarStarStarStar The woman that helped me pick out new glasses was very pleasant and explained all the options —    (Patient since 2016)

The woman that helped me pick out new glasses was very pleasant and explained all the options. The Doctor and assistant that initially saw me were all very cordial and explained all the tests.


StarStarStarStarStar Recent Appointment —    (Patient since 2017)

Prompt friendly service. Great selection of frames.


StarStarStarStarStar Good office —    (Patient since 2017)

Thanks, everyone! Bev Hertle.


StarStarStarStarStar Anna, Stephanie, & Kurt were personable and professional!Have confidence in and appreciate them... —    (Patient since 2015)

Anna, Stephanie, & Kurt were personable and professional! I have confidence in and appreciate them all!


StarStarStarStarNo Star I didn't like that the lady helping me with glasses kept helping others and prolonged my time... —    (Patient since 2017)

I didn't like that the lady helping me with glasses kept helping others and prolonged my time getting things ordered. She even forgot to check on something for me because she had to help other people. There were other techs there as well that didn't seem to have this problem with their customers.


StarStarStarStarNo Star I probably wont go on Monday evenings again, it was so busy — 

I probably wont go on Monday evenings again, it was so busy. The opticians went out of their way to help me solve a problem. I really appreciate it (the one with the yellow lenses)


StarStarStarStarStar Very good —    (Patient since 2014)

Fast, courteous, and professional. My daughter and I are always able to get our exams done together quickly making check-ups a breeze.


StarStarStarStarStar Excellent eye team!  —    (Patient since 2016)

I think that Dr. Burgwald and his staff are wonderful in all ways. They always make me feel that they have all the time in the world to spend with me. They treat me like family actually and ask about my family by name. I would never go anywhere else for my vision care. Whenever I come in I am there for a couple of hours looking at glasses and everyone will give their input which is so helpful in making a decision. Glasses are expensive so people want to be sure what they buy looks good on them and the staff are great. Cindy was my staff person this time and she worked hard determining the best way to go financially for this visit and what glass prescription I had on older glasses. Thanks