Jansen Optical

Star Star Star Star Star 96 Reviews

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Reviews

StarStarStarStarStar Still got 20/20 vision  —    (Patient since 2023)

From my phone call to check out my visit was amazing great customer service from front desk to doctor they took the time to answer all my questions and concerns I will be back next year !!


StarStarStarStarStar Dr Sally Hamissou is always friendly, professio... —    (Patient since 2021)

Dr Sally Hamissou is always friendly, professional and communicates well. I always appreciate her advice and honesty.


StarStarStarStarStar Love all the staff.  —    (Patient since 2022)

Always great customer service.


StarStarStarStarStar  —    (Patient since 2023)

The staff was very professional, kind and helpful.


StarStarStarStarStar Exam was thorough-all questions answered to my ... —    (Patient since 2021)

Exam was thorough-all questions answered to my satisfaction.


StarStarStarStarStar Staff and doctors are always very helpful and f... —    (Patient since 2022)

Staff and doctors are always very helpful and friendly


StarStarStarStarStar thi s is the second time in two years; for an e... —    (Patient since 2023)

thi s is the second time in two years; for an eye exam and getting frames and lenses. each segment has been great .


StarStarNo StarNo StarNo Star Not super well run, doctor was too quick —    (Patient since 2023)

So much turnover in this operation in the past several years. None of the same doctors are there, nor any of the staff as far as I can tell. I originally made an appointment and was called the day before it and told that Jansen Optical no longer took my insurance. I questioned it heavily but was told I was out of network now. So I cancelled my appointment. A few days later I checked my vision insurance provider website and found that Jansen was in fact an in-network provider. I called back and asked what was going on, and was told that "the system for verifying insurance fails sometimes". To which I said, "if you know that is an issue why in the world would you call a customer of 10+ years and tell them you couldn't take their insurance and send them into a panic???". The lady was completely unapologetic about it... frustrating experience. Anyway, I made another appointment and everything generally was fine with the experience. The doctor (Chu) who I hadn't seen before because they are all new doctors, was quite quick, interrupted me several times when I was talking... it seemed to me that she wanted to end the appointment as quickly as possible. I think that's frustrating for all patients; I only go to the eye doc once per year at the most, and I'd like to not be rushed and have the time I want/need with the doctor to ask questions, etc.


StarStarStarStarStar Friendly and efficient staff!  —    (Patient since 2022)

Friendly and efficient staff!


StarStarStarStarStar Best optometry office —    (Patient since 2021)

Dr. Hamissou and the staff at Jansen have taken good care of my family for many years. They manage to run a busy, efficient practice while still being pleasant and comfortable to be around. I'd recommend every time.


StarStarStarStarNo Star I would only recommend if someone complained ab... —    (Patient since 2021)

I would only recommend if someone complained about their eye clinic.


StarStarStarStarStar All of the staff were very nice and helpful! —    (Patient since 2023)

All of the staff were very nice and helpful!


StarStarStarStarStar Loyal patient of 20+ years! —    (Patient since 2021)

Loyal patient of 20+ years! Dr. Hamissou is the best!


StarStarStarStarStar Dr. H is very knowledgeable and does a great jo... —    (Patient since 2021)

Dr. H is very knowledgeable and does a great job communicating why they do the tests they do and the state of your eye health. Everyone on staff is friendly and competent. I've been going here for 20 years (at least) and I drive 30 minutes to get here because they are that good!


StarStarStarStarStar My Doc is great! Been coming coming here for ov... —    (Patient since 2021)

My Doc is great! Been coming coming here for over 24 years!


StarStarStarStarStar I’m very happy that Jansen Optical takes care o... —    (Patient since 2021)

I’m very happy that Jansen Optical takes care of my vision. Everyone, from the front desk to check out, is very friendly and professional. I met with Dr. Tran, for the first time, and really appreciated the time he took to explain each part of my eye exam. The help I got, saving money, on my new pair of reading glasses was outstanding. The person who helped me with my new glasses had a good understanding of my insurance and explained 2 different ways I could use my insurance to save money. I really appreciated that assistance.


StarStarStarStarStar Excellent care you can trust —    (Patient since 2021)

I've gone to Jansen Optical for many years. Service is efficient and the staff friendly. The exam is thorough and explanations clear about maintaining healthy eyes.


StarStarStarStarStar The cordial treatment from the receptionist to ... —    (Patient since 2021)

The cordial treatment from the receptionist to the doctor was excellent, the facilities were very clean, new generation optamolgia equipment. Excellent optics


StarStarStarStarStar one of the best in the Optical World  —    (Patient since 2021)

one of the best in the Optical World


StarStarStarStarNo Star Staff is friendly and intake process was timely... —    (Patient since 2022)

Staff is friendly and intake process was timely. I checked “No” to have screening test for glaucoma, blood pressure etc. I was informed that because I was a new patient that screening was necessary but I would not be charged. I think I was charged for it.


StarStarStarStarStar  —    (Patient since 2021)

Overall experience was positive. Dr. Cho was a pleasure to be with and Chasidy, as usual, knocked it out of the park with customer service.


StarStarStarStarNo Star very good exam work, but we had booked 2 appts ... —    (Patient since 2022)

very good exam work, but we had booked 2 appts back to back, but the second one was missing and they couldn't honor it -- disappointing


StarStarStarStarStar Very busy when I went in but the staff was very... —    (Patient since 2021)

Very busy when I went in but the staff was very efficient and took great care of me.


StarStarStarStarStar Everyone was very friendly and very helpful. Th... —    (Patient since 2022)

Everyone was very friendly and very helpful. The office had a very friendly atmosphere. My doctor was extremely helpful very professional and answered all of my questions.


StarStarStarStarStar Dr. Hammisou and the entire staff are so kind a... —    (Patient since 2021)

Dr. Hammisou and the entire staff are so kind and supportive. My exam was done thoroughly and left me feeling cared for, seen and heard in regards to my concerns about my vision and eye health. I definitely recommend this group for your family’s vision care!


StarStarStarStarStar Always receive excellent care. Good selection o... —    (Patient since 2021)

Always receive excellent care. Good selection of frames in stock.


StarStarStarStarStar  —    (Patient since 2021)

I have always loved coming here. Everyone is so friendly and welcoming.


StarStarStarStarStar Love Jansen Optical. I always feel comfortable ... —    (Patient since 2021)

Love Jansen Optical. I always feel comfortable here. I have some issues so they are careful to check them and explain anything I have questions about. They never push me to get new glasses if I don’t need them.


StarStarStarStarStar Very professional, helpful and friendly  —    (Patient since 2021)

Very professional, helpful and friendly


StarStarStarStarStar  —    (Patient since 2021)

They are very nice, especially Dr. Hamissou, Sally.


StarStarStarStarStar Dr Hamisou is a great clinician great and commu... —    (Patient since 2021)

Dr Hamisou is a great clinician great and communicator. She’s professional, warm and friendly. I’ve always had a fantastic experience with Dr Hamisou and her staff in getting a great fitting pair of contacts and glasses over the years.


StarStarStarStarStar Family place  —    (Patient since 2021)

I like that they have always been so efficient. They use the best of equipment to give their clients 100% in results.


StarStarStarStarStar The office is great!! I will be sending my cowo... —    (Patient since 2022)

The office is great!! I will be sending my coworkers here!!


StarStarStarStarStar Dr. Sally Hamissou's care is unparalleled! —    (Patient since 2021)

I've had Dr. Sally Hamissou OD as my eye doctor for several years. Every single time, she takes the time to answer my questions, and explain things thoroughly. I genuinely feel that Dr. Sally cares about her patients, as if they were family. Thank you Dr!


StarNo StarNo StarNo StarNo Star Disappointed —    (Patient since 2021)

We have an excellent experience with Dr. Sally since 2018, but the office staff is WORST. Especially two people. They are impaciente, rude and the most unfriendly people that we known. I don’t understand how they are still in business! The answers about questions 5,6,7 and 8 refer only a doctor.


StarStarStarStarStar Staff was friendly and efficient —    (Patient since 2021)

Staff was friendly and efficient


StarStarStarStarNo Star Eye Exam & Contact Fitting. —    (Patient since 2021)

I had prep work for getting my eyes checked & an Rx for contacts for the next year. I always give a week before ordering the contacts & am having some problems with them. I want to give a week to see if they clear up so may be calling to see what we can do for a better fit & clarity. Thank you, Penny Cedel


StarStarStarStarStar  —    (Patient since 2021)

Awesome staff and doctor. Very thoughtful and has interest in you as a patient.


StarStarStarStarStar Please see my responses below. —    (Patient since 2021)

Please see my responses below.


StarStarStarStarStar Our daughter's eye appointment was such a posit... —    (Patient since 2022)

Our daughter's eye appointment was such a positive experience. The staff was friendly, thorough and took the time to really help her decide on glasses that looked good and fit properly.


StarStarStarStarStar Very knowledgeable, professional and courteious... —    (Patient since 2022)

Very knowledgeable, professional and courteious.


StarStarStarStarStar I loved the staff, the vibe of the office and e... —    (Patient since 2022)

I loved the staff, the vibe of the office and even the doctor's sense of humor! I felt safe and comfortable in a situation that normally makes me very anxious. I got an extensive eye examination and even got to see some of the results myself with explanations of what I was seeing. Aloes, they have a great selection of glasses and fair pricing.


StarStarStarStarStar Dr. Hamissou is amazing! She listens and really... —    (Patient since 2021)

Dr. Hamissou is amazing! She listens and really cares about my eyesight.


StarStarStarStarStar Review for a virus in my eyes —    (Patient since 2021)

The doctor was very thorough in her examination of my eyes, and was very nice. She explained to me what was going on. She also was willing to add me to her list of patients for the day, even though she was booked for the day. This came on real fast, so I was very concerned about my eyes, so I really appreciated her doing that! Everyone was very nice and helpful!


StarStarStarStarNo Star The location is too far from my home —    (Patient since 2021)

The location is too far from my home


StarStarStarStarNo Star I was scheduled with the wrong doctor. I have b... —    (Patient since 2021)

I was scheduled with the wrong doctor. I have been seeing Dr. Hammasu for years and I requested my appointment be with her when I called to schedule the appointment. However, on the day of my exam i found out that the person who scheduled the appointment scheduled me with the wrong doctor. Dr. Chu was very nice and the visit was fine but I would just have preferred to see the same dr I have always seen.


StarStarStarStarStar Very attentive, thorough and patient. Answered... —    (Patient since 2021)

Very attentive, thorough and patient. Answered all my questions and made me feel like a valued patient.


StarStarStarStarStar The staff was attentive and nice. The doctor li... —    (Patient since 2022)

The staff was attentive and nice. The doctor listened to my concerns and did a thorough exam. I was offered a few options which was nice.


StarStarStarStarStar John —    (Patient since 2022)

Good servics. Uo to date equipment.


StarStarStarStarStar Wonderful staff and great service is what I exp... —    (Patient since 2022)

Wonderful staff and great service is what I experienced at my last appointment, thank you for being kind and considerate.


StarStarStarStarStar Employees always courteous and helpful, like th... —    (Patient since 2021)

Employees always courteous and helpful, like that everyone is greater upon arrival. Dr Hamasoo explained processes to me so I understood


StarStarStarStarStar Still feels like home as when Cheryl was there —    (Patient since 2021)

Still feels like home as when Cheryl was there


StarStarStarStarStar Sally is great and has my total confidence. —    (Patient since 2021)

Sally is great and has my total confidence.


StarStarStarStarStar Staff is courteous and efficient and Dr. Hamiss... —    (Patient since 2021)

Staff is courteous and efficient and Dr. Hamissou is simply the best.


StarStarStarStarStar Dr. Hamissou was Very Helpful —    (Patient since 2021)

I had a sudden change in my vision and Dr. Hamissou squeezed me into her schedule the same day as I called (I suspect she gave up her lunchtime). Her exam was thorough, she calmed me down, and sent in a referral to a specialist.


StarStarStarStarStar Staff is always friendly and helpful  —    (Patient since 2021)

Staff is always friendly and helpful


StarStarStarStarStar Victoria Chu was amazing.  —    (Patient since 2022)

Victoria Chu was amazing.


StarStarStarStarStar Dr. Hammisou is excellent,very caring, professi... —    (Patient since 2021)

Dr. Hammisou is excellent,very caring, professional, understanding, friendly and explains everything in detail one can understand always.


StarStarStarStarStar The best!  —    (Patient since 2021)

The best! When I leave Jansen Optical I'm left with the feeling that my time was well spent. Each of them listens to every word said and has just the right answers. It might be a new prescription, or an adjustment to my glasses, but I feel I've accomplished something by the time my visit is finished.


StarStarStarStarStar  —    (Patient since 2021)

We’ll for the first time in 15 years the check in was simplified. Great change for the paperwork. Always a honor to go visit every year. Dr Sally is the best! Really!!!. The employees are always so nice they make you feel like Family. Great place to get your eyes and questions answered. Thank You


StarStarStarStarStar Dr and staff are always so understanding, knowl... —    (Patient since 2022)

Dr and staff are always so understanding, knowledgeable and helpful. Every time I leave Jansen Optical I feel much better than I did when I got there. Thank you!!


StarStarStarStarStar I’ll miss Dr. Jabse but Dr.Chu is pleasant and ... —    (Patient since 2021)

I’ll miss Dr. Jansen but Dr.Chu is pleasant and caring.


StarStarStarStarStar Great eye doctor an helps pick out good frames —    (Patient since 2022)

Great eye doctor an helps pick out good frames


StarStarStarStarStar Excellent service... —    (Patient since 2021)

The service at Jansen Optical is excellent in every category. I am always satisfied with my visit. Every staff member I have encountered has been a pleasure and knowledgeable. I appreciate the excellent care I get when I visit. Thanks Byron Lilly


StarStarStarNo StarNo Star Good for emergencies, fair for routine checkups... —    (Patient since 2021)

Time to get a routine appointment was a little long but the in-office wait was more of a problem. First appointment for an exam was more than 2 weeks out and I was not seen until 20 minutes after my appointment time. Doctor and staff were polite and friendly but I just couldn't get an explanation of my multiple prescriptions that made sense and I asked several times. I'm not confident at all in the prescriptions since I can't get clear answers about the differences between the numbers on each. Time to get an appointment for a possible eye infection on the other hand was same day and the office handles the different insurances for vision and medical for me.


StarStarStarStarStar Just a pleasure to visit a doctor that really c... —    (Patient since 2021)

Just a pleasure to visit a doctor that really cares.


StarStarStarStarStar I am so impressed with Dr. Hammisou, she is won... —    (Patient since 2021)

I am so impressed with Dr. Hammisou, she is wonderful. Explains things simply, easy for seniors. Extremley helpful, just a breath of fresh air for a doctor.


StarStarStarStarStar Full service Optometrist Office —    (Patient since 2021)

Dr Hammissou is beyond the regular run of the mill Optometrist. She is a problem solver and is up to date on latest eye technology. I have several eye issues and she will address (and SOLVE) each one! The staff is very respectful with your private information and will make glass shopping fun!


StarStarStarStarNo Star 1st visit  —    (Patient since 2022)

I was pleased in the time of waiting to be seen by Dr. Chu. She was extremely pleasant & explained things to my understanding. Assistant that did tests was also very pleasant. My first visit!


StarStarStarStarStar Service Options —    (Patient since 2021)

Please be clear about what services cost extra before offering, e.g., a contact lens trial will cost about $200.


StarStarStarStarStar  —    (Patient since 2021)

The customer service is phenomenol!!


StarStarStarStarStar Dr Hamissou is always so great and nice. She re... —    (Patient since 2021)

Dr Hamissou is always so great and nice. She really takes her time and makes sure I understand all that is going on during the exam. The front office staff is very nice as well.


StarStarStarStarStar Everyone is very friendly and professional. —    (Patient since 2021)

Everyone is very friendly and professional.


StarStarStarStarStar Service at Jansen is exceptional. They're on t... —    (Patient since 2021)

Service at Jansen is exceptional. They're on time, very professional, and take and interest in their patients. They do a great job of tracking trends in the changes in the health of your eyes.


StarStarStarStarStar Since Dr. Jansen has retired . . .  —    (Patient since 2021)

Not going to lie, I was a little nervous about this appointment. I was a patient of Dr. Jansen for quite a while. Dr. Jansen retired and my appointment was with Dr. Hamissou. I considered finding a doctor closer to home. When my appointment was over, I could not have been more pleased. Dr. Hamissou was thorough and personable. I will be sticking with Jansen Optical for the foreseeable future.


StarStarStarStarStar Staff was very friendly and polite  —    (Patient since 2021)

Staff was very friendly and polite


StarStarStarStarStar Dr. Hamissou is great! She diagnosed & clearl... —    (Patient since 2021)

Dr. Hamissou is great! She diagnosed & clearly explained to me glaucoma, cataracts, and other conditions I needed to follow up on.


StarStarStarStarStar Great service, good advice, positive experience... —    (Patient since 2022)

Great service, good advice, positive experience all around. Would highly recommend.


StarStarStarStarStar Best experience I've had at the Eye Doctor. Th... —    (Patient since 2022)

Best experience I've had at the Eye Doctor. The staff was very helpful from beginning to end. Low cost frames & lenses (2 for $99) was great for reading glasses.


StarStarStarStarStar I absolutely love everyone who works there  —    (Patient since 2022)

I absolutely love everyone who works there


StarStarStarStarStar Dr.Sally, is not only very professional but Awesom —    (Patient since 2022)

Dr. Sally H., is Austin's best kept secret. She is Amazing and I truly, respect and trust her knowledge and expertise!!


StarStarStarStarStar Dr. Jansen has retired and sold the practice. T... —    (Patient since 2021)

Dr. Jansen has retired and sold the practice. That said, Dr. Hammisou was wonderful with a joyful personality. Great first visit with my new Doc!


StarStarStarStarStar Very positive experience with Dr. Hamissou! —    (Patient since 2021)

Very positive experience with Dr. Hamissou!


StarStarStarStarStar Dr. Sally Hamissou is the best.I like her very ... —    (Patient since 2021)

Dr. Sally Hamissou is the best.I like her very much!


StarStarStarStarStar Excelente servicio muy buena atención, son uy a... —    (Patient since 2022)

Excelente servicio muy buena atención, son uy amables y te ayudan con tus dudas


StarStarStarStarStar Very friendly staff, showed up early for my app... —    (Patient since 2022)

Very friendly staff, showed up early for my appointment and was seen right a way. Clean and up to efficient place


StarStarStarStarStar I am not English speak. but please understand.... —    (Patient since 2021)

I am not English speak. but please understand. Dr and the staff were also nice.


StarStarStarStarStar Great service Dr Dr Sally Hamissou  —    (Patient since 2022)

Great service Dr Dr Sally Hamissou Therapeutic Optometrist remember me after 3 years is Great when people remember you And take care of you needs


StarStarStarStarStar I have been going to Jansen Optical for years. ... —    (Patient since 2021)

I have been going to Jansen Optical for years. I have always felt confident of the services I have received.


StarStarStarStarStar Caring team for your eyes! —    (Patient since 2022)

The clinical team is stellar. And the support staff are extremely friendly.


StarStarStarStarStar  —    (Patient since 2022)

the front staff is amazing and very helpful:)


StarStarStarStarStar Dr. Jansen has been my eye Doctor since '99 and... —    (Patient since 2021)

Dr. Jansen has been my eye Doctor since '99 and even after moving out of state, I still come back to Jansen Optical because of Dr. Jansen's superb care! Everyone in the office is friendly, courteous and goes above the call to take good care of patients. Thank you so very much and keep up the great work, everyone!!


StarStarStarStarStar I for one , am very impressed with Jansen Opt... —    (Patient since 2021)

I for one , am very impressed with Jansen Optical. And during my visit the attention to the details of my specific eye issues were thorough and very well explained. And the kindness and consideration was top notch. I happily recommend them.


StarStarStarStarStar  —    (Patient since 2021)

We have been patients of Dr. Jasen’s for many years and can not say enough positive things about her. She is extremely knowledgeable, an excellent listener and very respectful. We are so very glad that Dr. Jasen is our doctor and would never go anywhere else.


StarStarStarStarStar All around fantastic. Can't thank y'all enough... —    (Patient since 2021)

All around fantastic. Can't thank y'all enough!


StarStarStarStarStar I love Dr. Jansen. Cheryl has been seeing me f... —    (Patient since 2021)

I love Dr. Jansen. Cheryl has been seeing me for years and I am so happy she had me do laser surgery back in 2000. She even held my hand during the surgery. She is truly one of the best doctors I have ever had. She really listens to her patients and she makes you feel very comfortable.