Innovision Optometry LLC

Better sight is our shared vision

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Reviews

StarStarStarStarStar Even though I have moved I continue to see Dr. ... —    (Patient since Sat Sep 16 00:00:00 MDT 2017)

Even though I have moved I continue to see Dr. K. He is kind and patient and explains things


StarStarStarStarNo Star I really like the doctor but the online check i... —    (Patient since Thu Aug 04 00:00:00 MDT 2016)

I really like the doctor but the online check in was a problem. I feel that the receptionist who also does the preliminary screening could be more professional.


StarStarStarStarStar Fabulous Eye Exam —    (Patient since Sat Aug 20 00:00:00 MDT 2016)

I love how Dr Kutlerywala takes time to explain your exam and make suggestions. This is my 2nd exam here. Because GVS only covers Sterling , I initially made an appointment there when realizing they schedule people every 15 minutes. I cancelled and read the online reviews in horror! I'd rather pay out of pocket for a doctor my neighbor has been going to fir years, than one covered by insurance.


StarStarStarStarStar The office and staff and doctor are great, the ... —    (Patient since Wed Sep 14 00:00:00 MDT 2016)

The office and staff and doctor are great, the emails and texts are horrible. I got one this morning that said we did not show up for our appointments. We got so many that wanted to know if we were coming and to confirm about 5 times.


StarStarStarStarStar The service was thorough and friendly.  —    (Patient since Sat Sep 02 00:00:00 MDT 2017)

The service was thorough and friendly.


StarStarStarStarStar Dr K Rocks —    (Patient since Mon Jan 18 00:00:00 MST 2016)

Dr K Rocks he explains everything in detail that I can understand, great service, great staff


StarStarStarStarStar Staff and doctor friendly and professional  —    (Patient since Sat Feb 13 00:00:00 MST 2016)

Staff and doctor friendly and professional


StarNo StarNo StarNo StarNo Star Office double-booked, I left — 

I left at 10:25 when I was still not seen for a 10am appoint. I purposely scheduled for this day because I needed to be the first and be out of there by 11am and there was one doc and 2 people scheduled for 10am. The man went in and never came out. I had to leave


Reply

I apologize for the experience you had at our office but I feel the need to clarify a few points. First, we never double-book our patients. Appointments are made for various reasons - eye exams (longer visits), contact lens follow ups (much shorter visits), various eye emergencies, etc. Second, you left just minutes before I would have seen you without telling staff and without giving any reason. If you had stayed I would have had you in and out of the office by 11am not because you needed to but because things usually go smoothly after filling out your paperwork at check-in. Yet, I apologize for the experience you had and thank you for your feedback. This is something we will work on for the future. Thank you, Dr. Kutlerywala, OD.

StarStarStarStarStar I chose to return for my annual eye exam because.. —    (Patient since Thu Jun 23 00:00:00 MDT 2016)

I chose to return for annual eye exams because the staff is courteous and Dr K takes the time to listen. I am always happy with the result-the correct prescription for me.


StarStarStarStarStar First time there and it was a wonderful experie... —    (Patient since Mon Jul 31 00:00:00 MDT 2017)

First time there and it was a wonderful experience. I doctor was through, answered all my questions and gave me honest feedback and options.


StarStarStarStarNo Star Nice place, great Doc, long wait time!! —    (Patient since Fri Jul 14 00:00:00 MDT 2017)

Wait time was overly long. Appointments kept waiting while (it seemed) walk-ins we're tended to in order of arrival. Staff was friendly and helpful. Doc was great!


StarStarStarStarStar Staff is always friendly and professional. App... —    (Patient since Tue May 31 00:00:00 MDT 2016)

Staff is always friendly and professional. Appointment is always on time.


StarStarStarStarStar long time return —    (Patient since Wed Jun 14 00:00:00 MDT 2017)

They were very good with me it had been a long time since I had to get an eye exam, they clearly explained things to me and helped me find the perfect glasses.


StarStarStarStarNo Star I had a wonderful experience in the office, the... —    (Patient since Wed Jun 07 00:00:00 MDT 2017)

I had a wonderful experience in the office, the issues I have are with your online processes. I updated my address and phone number online a week before my appointment, but apparently that computer system does not update the computer system in the office.


StarStarStarStarStar Very professional and thorough exam. —    (Patient since Sat Jun 03 00:00:00 MDT 2017)

Very professional and thorough exam.


StarStarStarStarStar Staff is always friendly, efficient and knowled... —    (Patient since Sat Oct 03 00:00:00 MDT 2015)

Staff is always friendly, efficient and knowledgable


StarStarStarStarStar Dr K is an amazing! —    (Patient since Tue May 31 00:00:00 MDT 2016)

Dr K is an amazing physician. He is thorough and takes the time to go over everything during and after your exam.


StarStarStarStarNo Star The appointment was excellent! The constant mes... —    (Patient since Wed May 17 00:00:00 MDT 2017)

The appointment was excellent! The constant messaging and email remainders were annoying. Also, the appointment time was adjusted and was not specifically called out in any of the reminders, which made it hard to recognize.


StarStarStarStarStar The Dr. was fantastic and I learned so much fro... —    (Patient since Sat May 13 00:00:00 MDT 2017)

The Dr. was fantastic and I learned so much from him!


StarStarStarStarStar Excellent!!! —    (Patient since Mon Apr 11 00:00:00 MDT 2016)

I have never experienced such a detailed and in depth eye check up. The doctor took the time to review his observation with me as he was observing my eyes. The equipments were new and automated and gave me the sense that my eyes were healthy. The doctor was able to schedule me in the end of day I called in to fit my schedule.


StarStarStarStarStar The doctor was very nice and explained everythi... —    (Patient since Wed Jun 01 00:00:00 MDT 2016)

The doctor was very nice and explained everything so I could understand.


StarStarStarStarStar Highly Recommend  —    (Patient since Wed Oct 14 00:00:00 MDT 2015)

State of the art equipment. Very thorough exam. The doctor spent a lot of time explaining things to me.


StarStarStarStarStar Timely service. Low wait time. Friendly staff. ... —    (Patient since Mon Apr 17 00:00:00 MDT 2017)

Timely service. Low wait time. Friendly staff. Easy to make appointment online.


StarStarStarStarStar Excellent customer service, amazing eye doctor!... —    (Patient since Sun Jan 17 00:00:00 MST 2016)

Excellent customer service, amazing eye doctor!


StarNo StarNo StarNo StarNo Star Welcoming —    (Patient since Tue Mar 01 00:00:00 MST 2016)

Dr. K. and everyone at Innovision are great! Very welcoming, friendly and thorough. They treat you like a friend and not like just another patient.


StarStarStarStarStar  —    (Patient since Tue Mar 28 00:00:00 MDT 2017)

everyone is extremely nice and the doctor was great


StarStarStarStarStar The doctor found my eye problem  —    (Patient since Thu Mar 23 00:00:00 MDT 2017)

The doctor found my eye problem


StarStarStarStarStar The BEST eye care!  —    (Patient since Tue Apr 19 00:00:00 MDT 2016)

Dr K is fantastic and the customer service is top-notch. I've been a patient at this location for years and highly recommend it!


StarStarStarStarStar The staff was friendly, helpful and available. ... —    (Patient since Mon Feb 20 00:00:00 MST 2017)

The staff was friendly, helpful and available. By far my best experience at the eye doctor.


StarStarStarStarStar This was my best experience at the eye doctor. ... —    (Patient since Mon Feb 20 00:00:00 MST 2017)

This was my best experience at the eye doctor. Everyone was helpful and friendly.


StarNo StarNo StarNo StarNo Star Overcharged $130 —    (Patient since Sat Feb 11 00:00:00 MST 2017)

First, I want to say the doctor and the technician were excellent. However, I had a very bad and costly experience with the front desk staff. I have very little experience with eye exams and insurance. I do not have a vision plan at work, which I told the receptionist and was marked as self pay. I had no idea that my medical insurance may cover my exam until someone came up to the receptionist, while I was waiting, to see if his insurance covered the exam. The receptionist was assisting him when the technician came to take me and my wife back for our exams, so I did not have the opportunity to inquire before my exam. Immediately after the exam, before we paid and while the doctor was at the front desk with us, I presented my medical insurance card to the receptionist and explained that I had no idea that my medical might cover my exam and asked it my plan covered it. She not so politely told me, yes, it "would" have covered the exam and my copay would be $40 for each of us - but it was too late to accept my insurance and I must pay $210 ($105 for each of us). We had not paid at this point and the doctor was standing right there, for any medical coding she may have needed to file our insurance claim. She was very rude about it - not at all helpful or courteous. There are no signs in the office saying medical plans are accepted, the signs only reference vision plans, which I do not have. I would expect staff to be a lot more understanding and helpful to new patients. Being overcharge $130 has let a bad feeling about Innovision Optometry, so unfortunately I will not return and I will not recommend them to anyone, despite the wonderful Dr. Mc Ewan.


StarStarNo StarNo StarNo Star Not Recommended —    (Patient since Sat Feb 11 00:00:00 MST 2017)

First, I want to say the doctor and the technician were excellent. However, I had a very bad and costly experience with the front desk staff. I have very little experience with eye exams and insurance. I do not have a vision plan at work, which I told the receptionist and was marked as self pay. I had no idea that my medical insurance may cover my exam until someone came up to the receptionist, while I was waiting, to see if his insurance covered the exam. The receptionist was assisting him when the technician came to take me and my husband back for our exams, so I did not have the opportunity to inquire before my exam. Immediately after the exam, before we paid and while the doctor was at the front desk with us, I presented my medical insurance card to the receptionist and explained that I had no idea that my medical might cover my exam and asked it my plan covered it. She not so politely told me, yes, it would have - my copay would be $40 for each - but it was too late to accept my insurance and my visit is $105 times 2. We had not paid and the doctor was standing right there, for any medical coding she may have needed to file for insurance. She was very rude about it - not at all helpful or courteous. There are no signs in the office saying medical plans are accepted, the signs only reference vision plans, which I do not have. I would expect staff to be a lot more understanding and helpful to new patients. Being overcharge $130 has let a bad feeling about Innovision Optometry, so unfortunately I can't recommend them to a friend or colleague despite the wonderful Dr. Mc Ewan.


StarStarStarStarStar Sales people were warm and friendly. Very help... —    (Patient since Tue Jan 31 00:00:00 MST 2017)

Sales people were warm and friendly. Very helpful with assisting me with choosing frames which were attractive on me and within my price range. Glasses


StarStarStarStarStar Both staff members were very helpful and accomd... —    (Patient since Sun Jan 29 00:00:00 MST 2017)

Both staff members were very helpful and accomdating. Dr Brown was very informative and understanding.


StarStarStarStarStar You guys were awesome so friendly  —    (Patient since Sat Jan 21 00:00:00 MST 2017)

You guys were awesome so friendly


StarStarStarStarStar Dr. K is superlative. —    (Patient since Thu Oct 08 00:00:00 MDT 2015)

Dr. K is superlative in his knowledge and approach to his patients. I would recommend him in the highest regard to anyone. I am so happy to have him as my Optometrist.


StarStarStarStarStar The technician and the doctor were very nice an... —    (Patient since Tue Dec 27 00:00:00 MST 2016)

The technician and the doctor were very nice and explained everything clearly


StarStarStarStarStar Great job! !! Best visit so far. Dr was a wealt... —    (Patient since Wed Dec 21 00:00:00 MST 2016)

Great job! !! Best visit so far. Dr was a wealth of information! ! Left the office a much more informed patient


StarStarStarStarStar The doctor took the time and explained every st... —    (Patient since Sat Oct 29 00:00:00 MDT 2016)

The doctor took the time and explained every step of the exam and answered my questions as he went along. Very impressed.


StarStarStarStarStar Excellent service and experience!  —    (Patient since Mon Dec 12 00:00:00 MST 2016)

Excellent service and experience!


StarStarStarStarStar This is my second time using your office the st... —    (Patient since Sun Nov 01 00:00:00 MDT 2015)

This is my second time using your office the staff are friendly and professional. The only downfall is that there is no restroom on the premises and your sent back into the mall to Sears


StarStarStarStarStar Great Team —    (Patient since Mon Jan 18 00:00:00 MST 2016)

Always treated promptly and with courteous, dedicated staff members


StarStarStarStarStar Dr. "K", is in my opinion THE Best optometrist ... —    (Patient since Thu Nov 10 00:00:00 MST 2016)

Dr. "K", is in my opinion THE Best optometrist that I have seen to date. He is very professional,very thorough, DOES NOT rush you, explains in detail any questions you may have, is very caring AND nice. I have seen so many optometrists throughout my life time, and have gotten quite disgusted with the "rush jobs", and many times left other places like I was just a number and and all they wanted was my money, and on to the next. person. I would highly recommend Innovision and ask for Dr. K. .They also have two lovely girls in charge of the desk there. Ann and Crystal that are very friendly and accommodating. I moved away for a year and just came back. That was one of the things I was looking most forward to upon my return... going back for a what I believe to be the best eye exam I could get!


StarStarStarStarStar Great service, great staff. —    (Patient since Sat Nov 12 00:00:00 MST 2016)

Upon my visit, the Innovision staff members were both warm and welcoming, friendly and professional. Their service was attentive and informative. I felt comfortable and well taken care of. I would recommend them to friends and family in a heartbeat. A charming group of professionals who care about eyes as well as their clients.


StarStarStarStarStar Dr. Kevin Kutlerywala was friendly and knowledg... —    (Patient since Fri Nov 04 00:00:00 MDT 2016)

Dr. Kevin Kutlerywala was friendly and knowledgeable. The whole staff was amazing in every way. My glasses were done right the first time. I wouldn't go any where else.


StarStarStarStarStar Everyone is extremely friendly, courteous and ... —    (Patient since Thu Nov 03 00:00:00 MDT 2016)

Everyone is extremely friendly, courteous and knowledgeable.


StarStarStarStarStar Courteous staff state of the art facility.  —    (Patient since Sun Oct 30 00:00:00 MDT 2016)

Courteous staff state of the art facility.


StarStarStarStarStar I came in earlier than my appointment and they ... —    (Patient since Thu Oct 27 00:00:00 MDT 2016)

I came in earlier than my appointment and they took me right in everyone was very friendly and nice to me I answered all my questions definitely will go back


StarStarStarStarStar Fantasic and Professional Service. —    (Patient since Thu Oct 22 00:00:00 MDT 2015)

Fantasic and Professional Service.


StarStarStarStarStar  —    (Patient since Mon Oct 17 00:00:00 MDT 2016)

Everyone was friendly and took great care of me.


StarStarStarStarStar Felt comfortable with the Staff!!!! —    (Patient since Tue Oct 11 00:00:00 MDT 2016)

Staff are very personable and efficient.


StarStarStarStarStar Superb treatment from Dr. Ketan K. and his staff  —    (Patient since Tue Oct 04 00:00:00 MDT 2016)

Superb handling and treatment from desk staff to Dr. Ketan K. They really take the time and ensure the best care.


StarStarStarStarStar Comprehensive exam. Allows for questions, great e... —    (Patient since Fri Sep 16 00:00:00 MDT 2016)

Comprehensive exam. Allows for questions, great educator of issues and concerns


StarStarStarStarStar Dr K was very patient and helpful.  —    (Patient since Sat Sep 03 00:00:00 MDT 2016)

Dr K was very patient and helpful. He was not pushing for me to have glasses, he explained to me what was going on with my eyes, and even gave me advice to help reduce the pain i feel in my eyes. Excellent visit


StarStarStarStarStar I am a returning customer of Innovision Optometry... —    (Patient since Fri Sep 02 00:00:00 MDT 2016)

I am a returning customer of Innovision Optometry. From the doctor to the staff, they all do a wonderful job!!!


StarStarStarStarStar The entire office staff and Dr. K. were amazingly... —    (Patient since Sat Sep 03 00:00:00 MDT 2016)

The entire office staff and Dr. K. were amazingly friendly!


StarStarStarStarStar Private, professional office and exam —    (Patient since Thu Aug 18 00:00:00 MDT 2016)

Very thorough I exam by Dr. K. Was impressed by the level of sophistication and technology in the office. He's obviously staying abreast with technology. Don't be fooled by the location. It is truly a professional, private practice that happens to be located in LensCrafters ( which happens to be very convenient if you choose to get your glasses there. There's no pressure to do so.) It's it's a totally separate entity, not to be confused with many medical facilities located in malls like the dental mills.


StarNo StarNo StarNo StarNo Star I don't believe the eye doctor read my results ru... —    (Patient since Tue Aug 16 00:00:00 MDT 2016)

I don't believe the eye doctor read my results right, he also pointed out the dust on the counter to say it's over 3 days old And could be effecting be at work if dust is there too. I freaked out seeing his office was also dusty. He said not to squint, I can't see the small text on office computer as everything is condensed to fit the screen. Would like doc note to say I need a magnify cover on screen do human resources can approve it. Linda on the floor helped me greatly with caring and tried to correct the glass issue I have . Not sure why front desk cleaned my eyes out and took fingerprint wish it was the doctor like I'm paying Indurance for a reason right?


StarStarStarStarNo Star Excellent staff. Thorough exam. Limited wait tim... —    (Patient since Fri Aug 12 00:00:00 MDT 2016)

Excellent staff. Thorough exam. Limited wait time.


StarStarStarStarStar Dr. K and staff were awesome! ... —    (Patient since Thu Aug 04 00:00:00 MDT 2016)

Dr. K and staff were awesome!


StarStarStarNo StarNo Star Had an 11:15 appt. spent a lot of time waiting. Overall it took 2 hours, then we picked out glas... —    (Patient since Wed Aug 03 00:00:00 MDT 2016)

Had an 11:15 appt. spent a lot of time waiting. Overall it took 2 hours, then we picked out glasses after that. The office was so cold! Optometrist was outstanding. The office staff wrote out the script incorrectly. Luckily the person helping us with glasses noticed and got it corrected.


StarStarStarStarStar doctor kutlerywala was excellent as usual ... —    (Patient since Tue Jul 26 00:00:00 MDT 2016)

doctor kutlerywala was excellent as usual


StarStarStarStarStar Dr. K and Crystal gave me a very pleasant office visit. —    (Patient since Mon Jul 25 00:00:00 MDT 2016)

Dr. K and Crystal made my visit a pleasant experience. I totally trust the Doctor's evaluation and Crystal has a most pleasant and welcoming personality. She was very reassuring about the Dr and their facility and was very knowledgeable about all my inquiries.


StarStarStarStarStar Took me on time. The staff is very friendly.... —    (Patient since Fri Jul 15 00:00:00 MDT 2016)

Took me on time. The staff is very friendly.


StarStarStarStarStar Very professional, helpful and supportive staff.... —    (Patient since Thu Jul 07 00:00:00 MDT 2016)

Very professional, helpful and supportive staff.


StarStarStarStarStar Excellent customer service. Friendly knowledgable staff ... —    (Patient since Thu Jun 30 00:00:00 MDT 2016)

Excellent customer service. Friendly knowledgable staff


StarStarStarStarStar Our appointment was great! The office staff was courteous and offered good explanations for our qu... —    (Patient since Thu Jun 30 00:00:00 MDT 2016)

Our appointment was great! The office staff was courteous and offered good explanations for our questions. Dr. Kutlerywala was very personable and engaging. We enjoyed our experience very much.


StarStarStarStarStar  —    (Patient since Tue Jun 28 00:00:00 MDT 2016)

I found my doctor to be very knowledgeable and my exam was very thorough- every step was clearly explained to me-- the service from the front desk to picking out frames was kind, courteous and knowledgeable.


StarStarStarStarStar very happy —    (Patient since Tue May 31 00:00:00 MDT 2016)

Dr K and the staff are super friendly and caring! I feel like family when I come for my visit.


StarStarStarStarStar  —    (Patient since Wed Jun 01 00:00:00 MDT 2016)

everybody was very nice and professional. all all a good appointment.


StarStarStarStarStar On a Saturday afternoon I felt like I had something in my eye. I arranged for an appt. and was v... —    (Patient since Sat May 21 00:00:00 MDT 2016)

On a Saturday afternoon I felt like I had something in my eye. I arranged for an appt. and was very pleased and grateful for the quick attention and compassion of the staff and Dr. K. Turned out to be allergy and drops prescribed helped. I will keep Dr. K. in my roro file for future reference. Thank You!


StarStarStarStarStar The staff and doctors are very friendly and courteous. ... —    (Patient since Sat Apr 30 00:00:00 MDT 2016)

The staff and doctors are very friendly and courteous.


StarStarStarStarStar The visit to your office was pleasurable everyone was informative from the intake to the eye exam ... —    (Patient since Sun Apr 24 00:00:00 MDT 2016)

The visit to your office was pleasurable everyone was informative from the intake to the eye exam well done thank you


StarNo StarNo StarNo StarNo Star Honestly one of the worst experiences. I knew my visit was not going to go well from the get go —    (Patient since Tue Apr 12 00:00:00 MDT 2016)

Honestly one of the worst experiences. I knew my visit was not going to go well from the get go. i was waiting for my appointment and someone from behind the desk just starts talking. Had no idea they were talking to me. Not a hi I'm "Joe" Andrea. Nice to meet you " are you wearing your contacts". They literally were just like are you wearing contacts today. I looked up and was like are you taking to me. I felt like all everyone cared about was how much can they don't like my contActs. What works for me might not work for you. If my contacts are comfortable and my eye sight isn't changing why are you PUSHING a different brand on me. I was so upset by the time I left my appointment. I will never go back. I am in the healthcare industry and it left such a bad taste in my mouth.


Reply

Thank you for your honest feedback. Our office takes great pride in doing what is best for our patients along with the best customer service in the area. It seems we have let you down in all of these areas. I will personally coach and retrain my staff so no other patients ever feel this way. We do recommend certain contact lenses for a reason, it is my fault for not explaining why I recommended a certain brand over another. We will do better in all aspects for all of our patients.Thank you, Dr. K.

StarStarStarStarStar Best eye appointment I've ever hadThe doctor was extremely knowledgeable and professional —    (Patient since Mon Apr 04 00:00:00 MDT 2016)

Best eye appointment I've ever had The doctor was extremely knowledgeable and professional


StarStarStarStarStar Dr. K and his staff are great and very professional —    (Patient since Wed Apr 06 00:00:00 MDT 2016)

Dr. K and his staff are great and very professional. I am quite pleased from the service that I have received. Thanks


StarStarStarStarStar Everyone was very friendy and courteous. —    (Patient since Tue Mar 29 00:00:00 MDT 2016)

Everyone was very friendy and courteous.


StarStarStarStarStar Dr. Ketan Kutlerywala is incredible! This is the second time I've seen him —    (Patient since Tue Mar 29 00:00:00 MDT 2016)

Dr. Ketan Kutlerywala is incredible! This is the second time I've seen him. The first time I was in a very difficult situation, in between lens replacement surgeries, about to start a new job and I couldn't see properly. He saved the day with a very thorough exam, which led to glasses that allowed me to see perfectly. This time was the same. Dr. Kuterlywala truly cares about his patients and takes the time needed to achieve the best outcome.


StarStarStarStarStar I was seen within 10 min. Of arriving. I did not have an appointment. I was a walk in —    (Patient since Fri Mar 18 00:00:00 MDT 2016)

I was seen within 10 min. Of arriving. I did not have an appointment. I was a walk in. It took longer to fill out paper work than to get seen. It took roughly half hour from when I walked in to when I was done. Pretty fast service.


StarStarStarStarStar 5 Stars isn't Enough  —    (Patient since Mon Mar 14 00:00:00 MDT 2016)

Dr K and his staff are amazing. I left my walk-in appointment feeling confident and informed. I wouldn't trust my eyes to anyone else.


StarStarStarStarStar Great job —    (Patient since Sat Mar 12 00:00:00 MST 2016)

The Optometrist was very thorough and made sure I had a clear understanding of any issues or concerns I had,he was also very friendly .Definitely would recommend them!!!


StarStarStarStarStar Efficient, informative, and friendly! Thanks for the visit! —    (Patient since Fri Mar 11 00:00:00 MST 2016)

Efficient, informative, and friendly! Thanks for the visit!


StarStarStarStarStar Excellent —    (Patient since Sat Mar 05 00:00:00 MST 2016)

Dr. K, Dr. Brown and the staff was wonderful. They were friendly, detailed and provided us with great service.


StarStarStarStarStar Everyone had great customer service and made me feel very comfortable. —    (Patient since Tue Mar 01 00:00:00 MST 2016)

Everyone had great customer service and made me feel very comfortable.


StarStarStarStarStar Nothing to change —    (Patient since Fri Feb 26 00:00:00 MST 2016)

Nothing to change. The eye exam was the most thorough I have ever had, and it was overall a completely pleasant experience.


StarStarStarStarNo Star Dr. Brown was excellent. Long waiting time. —    (Patient since Sat Feb 20 00:00:00 MST 2016)

Dr. Brown was excellent, but I had to wait a long time, although I had an appointment. I even asked if I would be seen before the walk in appointment that was there and was told I would see the Dr first. That did not happen and my appointment took 2 hours.


StarStarStarStarStar We had a great appointment as always and crystal was very supportive and knowledgeable about... —    (Patient since Fri Feb 19 00:00:00 MST 2016)

We had a great appointment as always and crystal was very supportive and knowledgeable about teaching my son with use of contacts. Very professional and courteous! We love coming here!!


StarStarStarStarStar Was very pleased with everyone who assisted me. —    (Patient since Sat Feb 13 00:00:00 MST 2016)

Was very pleased with everyone who assisted me.


StarStarStarStarStar Excellent info from the Dr., great visit! —    (Patient since Sat Jan 30 00:00:00 MST 2016)

Excellent info from the Dr., great visit!


StarStarStarStarNo Star All employees were interested and explained and answered all my questions —    (Patient since Tue Jan 26 00:00:00 MST 2016)

All employees were interested and explained and answered all my questions. Far better than my visit 5 yrs ago.


StarStarStarStarStar I don't refer people to anything, It keeps friends longer —    (Patient since Mon Jan 25 00:00:00 MST 2016)

I don't refer people to anything, It keeps friends longer


StarStarStarStarStar All three people involved with my care were very profesional and friendly —    (Patient since Wed Jan 20 00:00:00 MST 2016)

All three people involved with my care were very profesional and friendly. The eye exam was the most thourough I have had.


StarStarStarStarStar Excellent service, you guys ROCK —    (Patient since Mon Jan 18 00:00:00 MST 2016)

Excellent service, you guys ROCK


StarStarStarStarStar Great, I will be back, already told the gang at work —    (Patient since Fri Jan 15 00:00:00 MST 2016)

Great, I will be back, already told the gang at work


StarStarStarStarStar Everyone was very friendly and helpful. Thank yot —    (Patient since Sat Jan 09 00:00:00 MST 2016)

Everyone was very friendly and helpful. Thank yot


StarStarStarStarStar Very courteous and a thorough exam.....spent a lot of time with me —    (Patient since Sat Jan 09 00:00:00 MST 2016)

Very courteous and a thorough exam.....spent a lot of time with me


StarStarStarStarStar Very friendly and helpful staff! —    (Patient since Tue Dec 29 00:00:00 MST 2015)

Very friendly and helpful staff!


StarStarStarStarStar Very very good thanks a lot!  —    (Patient since Mon Dec 21 00:00:00 MST 2015)

Very very good thanks a lot!


StarStarStarNo StarNo Star Excellent service, the staff is always pleasant. I have been going there for a couple of years.  —    (Patient since Sat Dec 19 00:00:00 MST 2015)

Excellent service, the staff is always pleasant. I have been going there for a couple of years.


StarStarStarStarStar As usual,  —    (Patient since Sat Nov 14 00:00:00 MST 2015)

As usual, my appointment was pleasant, professional and informative


StarStarStarStarStar All staff were extremely courteous and professional —    (Patient since Sat Nov 07 00:00:00 MST 2015)

All staff were extremely courteous and professional. After I was seated, I observed the woman that handles the insurance area help an older woman. She was very knowledgeable and patient with her customer. It was the kind of customer service that I hope my mother (who is in her 80's) receives. You have assembled an excellent TEAM!!!!


StarStarStarStarStar Best eye exam ever! —    (Patient since Sun Nov 01 00:00:00 MDT 2015)

I was greeted by Trevor, he was very personable and helpful checking me in. I then had the pleasure of being seen by Dr. Brown. I don't know that I've ever had such a thorough eye exam. I would definitely recommend and will return. thank you so much


StarStarStarStarStar Pleasant people on a busy night. —    (Patient since Fri Oct 30 00:00:00 MDT 2015)

Pleasant people on a busy night.


StarStarStarStarStar Visit was good —    (Patient since Fri Oct 23 00:00:00 MDT 2015)

Visit was good. Maybe you could offer some kind of medical insurance or discount program, for seniors.


StarStarStarStarStar No negatives at all. Great experience from on line appt —    (Patient since Sun Oct 11 00:00:00 MDT 2015)

No negatives at all. Great experience from on line appt. to exam to chosing frames and checking out. Very fast, 1-1/2 from in for exam to out with glasses


StarStarStarStarStar warm, friendly, professional atmosphere. Wonderful doctor and staff —    (Patient since Tue Aug 30 00:00:00 MDT 2016)

warm, friendly, professional atmosphere. Wonderful doctor and staff. Highly recommend this office.


StarStarStarStarNo Star Great office but two non-office specific related issues occured —    (Patient since Fri Apr 01 00:00:00 MDT 2016)

Two things... 1. I received an email this morning that I did not attend my appointment and then received this email with the survey that I did attend. Timing maybe? 2. It would be nice to include what my insurance covers in the confirmation email for the visit. I did not know prior to my appointment that I was only covered every other year. Very irritating as I am required to go every year for a new contact prescription.


StarNo StarNo StarNo StarNo Star I left feeling like all they tried to do was get more money out of me — 

I left feeling like all they tried to do was get more money out of me. It was a constant sales pitch. I wanted contacts and had only been in 7 months earlier and I had to get a new exam and fitting. Any other place said they would have just done the fitting. I WILL not be going back! My experience was horrible and very stressful. I have been going there for almost 8 years and never felt so much like a dollar sign! I will be reviewing this establishment on any review site so I can maybe inform others of my experience.


StarStarStarStarStar I was very impressed with the amount of information provided to me regarding my vision and... —    (Patient since Thu Mar 10 00:00:00 MST 2016)

I was very impressed with the amount of information provided to me regarding my vision and possible corrective plans. Dr Btown expressed genuine concern with helping me find the best possible vision correction.


StarStarStarStarStar on-site customer rest room would be appreciated — 

on-site customer rest room would be appreciated


StarStarStarStarStar Staff was very pleasant and professional. — 

Staff was very pleasant and professional.


StarStarStarStarStar Dr. Brown was awesome —    (Patient since Sun Jul 24 00:00:00 MDT 2016)

Dr. Brown was awesome. I learned so much during the exam; he made me feel comfortable and excited about improving my vision through my new progressive lenses. Very Impressed.


StarStarStarStarStar Excellent, but — 

I was pleased with the examination and the doctor's manner; my only quarrel was with the wait, given that I had a specific appointment time.


StarStarStarStarStar I would like to see more insurances accepted. Dr. K is the best! very professional —    (Patient since Fri Sep 02 00:00:00 MDT 2016)

I would like to see more insurances accepted. Dr. K is the best! very professional


StarStarStarStarStar Lens crafters — 

Overall every staff was very polite and prompt!I would definitely recommend others.


StarStarStarStarStar None. Staff and dr are very friendly and welcoming. Always a great expierence. — 

None. Staff and dr are very friendly and welcoming. Always a great expierence.


StarStarStarStarStar Dr.k and his team are incredible....always professional.  —    (Patient since Fri Sep 09 00:00:00 MDT 2016)

Dr.k and his team are incredible....always professional.


StarStarStarStarStar Dr. Koleman Brown is the most amazing optometrist. I have never had such a great eye exam —    (Patient since Sat Oct 08 00:00:00 MDT 2016)

Dr. Koleman Brown is the most amazing optometrist. I have never had such a great eye exam. He is extremely personable, extremely knowledgeable, and he explained every part of the exam in full detail. I felt like I was in science class (which is a good thing.) I'd love to see Dr. Brown in the future for another eye exam, and I'm definitely suggesting his business to friends and family.


StarStarStarStarStar Rating for appt . 8/3/15 — 

The whole process was excellent as well as the staff and Dr. K


StarStarStarStarStar Staff is amazing!  — 

Staff is amazing! As someone who works in customer service, I'd have to say the staff at this establishment is great. I changed eye doctors about 3-4 years ago because of 1 bad experience at another mall chain I had been going to for years. From the team at the desk, to Dr. K, to Linda.. Everyone was personable and made the experience that much easier. Extra kudos to Dr. K! He not only made me feel welcome, but has made the experience that much easier and understandable for my two daughters as well. He takes the time (as does the rest of the staff) to explain everything. Since coming to Dr.K, I won't go to anyone else! Other offices should take lessons from you all!


StarStarStarStarStar Awesome doctor —    (Patient since Fri Dec 30 00:00:00 MST 2016)

Awesome doctor...very through..this is why I keep coming back


StarStarStarStarStar Service was prompt and professional. — 

Service was prompt and professional. Dr K did not rush, took time to carefully explain to me and was apleasure.


StarStarStarStarStar Dr K and his staff are great. —    (Patient since Mon Nov 16 00:00:00 MST 2015)

Dr K and his staff are great.


StarStarStarStarStar I have had many bad experiences with other doctors but my experience with Dr —    (Patient since Tue Mar 21 00:00:00 MDT 2017)

I have had many bad experiences with other doctors but my experience with Dr. Kutlerywala was excellent. He listened to me, my concerns and worked his best to help me with my situation. I just picked up my new prescription glasses, and for the first time in many years I am able to see clear and with no distortion. This is very huge for me! Thank you Dr. K.!!!


StarStarStarStarStar Doctor K —    (Patient since Thu May 26 00:00:00 MDT 2016)

I wished that all Doctors could be like Dr.K. When he is talking to you, you just feel so relaxed. His manners is definitely a cut above all the rest.Make your appointment with Dr.K and you will never regret it . He is simply amazing.


StarStarStarStarStar The entire staff, including the doctor, were awesome! I had put off getting new glasses for too... — 

The entire staff, including the doctor, were awesome! I had put off getting new glasses for far too long, but after such a positive experience, I don't know why!


StarStarStarStarStar SG —    (Patient since Fri Sep 09 00:00:00 MDT 2016)

Always a good experience when I get my eyes checked - I wouldn't go anywhere else except Innovision.


StarStarStarStarStar A very thorough examination, explained fully and questions answered and explained so that it was... — 

A very thorough examination, explained fully and my questions answered completely and explained so that it was understandable. Thank you!


StarStarStarStarStar Dr. Brown is excellent with kids! —    (Patient since Sat May 14 00:00:00 MDT 2016)

Dr. Brown is excellent with kids!


StarStarStarStarStar Excellent Visit — 

A wonderful experience. Dr. Singh and his staff explained thoroughly what my current condition is and the change in my prescription.


StarStarStarStarNo Star annual eye exam —    (Patient since Sat May 07 00:00:00 MDT 2016)

Went as expected, doctor is always friendly and answers my questions. Help at the front desk was odd, they were attentive but did not have great professional social skills. I might try going during the week rather than the weekend, people at the desk during the week appear to be more helpful.


StarStarStarStarStar The visit was quick, professional, and pleasant. Thank you! — 

The visit was quick, professional, and pleasant. Thank you!


StarStarStarStarStar Dr. K provides excellent care —    (Patient since Thu Jun 23 00:00:00 MDT 2016)

Dr. K provides excellent care. He explains the results of tests in language a layperson can easily understand. I highly recommend this practice.


StarStarStarStarStar Great people and proffessionl service — 

This is my second time using this company and everyone was very professional yet friendly as well. I would highly recommend.


StarStarStarStarStar Both my husband and I see Dr.K He takes the time to explain everything which means a lot. —    (Patient since Tue May 31 00:00:00 MDT 2016)

Both my husband and I see Dr.K He takes the time to explain everything which means a lot.


StarStarStarStarStar Outstanding Service  —    (Patient since Tue May 31 00:00:00 MDT 2016)

The staff is always polite and professional it's a great experience.


StarStarStarStarStar Charges to high did not diliate eyes as stated rip off got better service at walmart —    (Patient since Tue Jan 03 00:00:00 MST 2017)

Charges to high did not diliate eyes as stated rip off got better service at walmart


Reply

Ms. H: Your charges were for your co-pay and charges that were not covered by your insurance, we cannot control these charges. Dilation was not necessary in your case and was discussed during the exam. If you received better service at walmart than here, why give us 5 stars? Please feel free to contact me to discuss where our service could be improved. I absolutely love constructive feedback from our patients. Looking forward to hearing from you, Dr. K.

StarStarStarStarStar I have always been pleased with everyone at Lenscrafters, and i always recommend it — 

I have always been pleased with everyone at Lenscrafters, and i always recommend it


StarStarStarStarStar Everyone was very friendly. Great service  — 

Everyone was very friendly. Great service


StarStarStarNo StarNo Star Average — 

i don't give 5 stars out easily! I felt my visit was average and a 3 is average.


Reply

We strive to be more than average...it seems we did not wow you this time but give us another chance and I'm sure you will change your mind. Dr. K.

StarStarStarStarStar People at the front desk are warm and helpful —    (Patient since Tue Aug 23 00:00:00 MDT 2016)

People at the front desk are warm and helpful


StarStarStarStarStar Dr.Brown was wonderful great asset to your team. — 

Dr.Brown was wonderful great asset to your team.


StarStarStarStarStar Best appointment ever.  — 

Highly recommended!! I had to go in to get an opinion on cosmetic contacts I require for multi-media modeling. dr. K was so understanding and explained everything clearly. Linda and dr. K were the nicest team I've ever had to deal with. They knew my situation and are providing me with all the help to ensure my satisfaction. Can't wait to continue working with them!


StarStarStarStarStar Doc was thorough and personable  —    (Patient since Tue Jan 17 00:00:00 MST 2017)

Doc was thorough and personable


StarStarStarStarStar The Dr. Was very nice. He was very informative  —    (Patient since Wed Sep 28 00:00:00 MDT 2016)

The Dr. Was very nice. He was very informative


StarStarStarStarStar First time. Very pleased —    (Patient since Sun Mar 12 00:00:00 MST 2017)

First time. Very pleased


StarStarStarStarStar  —    (Patient since Thu Sep 22 00:00:00 MDT 2016)

Everyone was very nice. Great staff especially the Dr.


StarStarStarStarStar Very pleased. Saw a new doctor but I was quite happy with the exam. He explained everything he did —    (Patient since Wed Mar 16 00:00:00 MDT 2016)

Very pleased. Saw a new doctor but I was quite happy with the exam. He explained everything he did.


StarStarStarStarStar Routine Checkup —    (Patient since Thu Jun 23 00:00:00 MDT 2016)

I returned for a routine checkup and was greeted by the Office Manager, Christine. She took time to answer several questions I had about the routine paper work and was very professional. Dr. K examined my eyes and never made me feel rushed. He answered all my questions regarding my vision and put any fears I had to rest. I found him to be competent, patient and professional and will certainly return for my next eye exam. I would not hesitate to recommend Dr. K to family and friends.


StarStarStarStarStar Excellent Experience  —    (Patient since Sun Jan 17 00:00:00 MST 2016)

Excellent Experience, Dr. K took his time and explained everything. Staff was friendly and efficient.


StarStarStarStarStar This was my first time coming here after many years with the same eye doctor — 

This was my first time coming here after many years with the same eye doctor. It was a very positive experience for me and I will defintely be back and also recommend to others.


StarStarStarStarStar I feel when first signing in you shod be told approx wait time not being told I have no idea how... —    (Patient since Tue Mar 15 00:00:00 MDT 2016)

I feel when first signing in you shod be told approx wait time not being told I have no idea how long you will wait. Dr. K is wonderful and always takes the time to explain any changes. Dr. K is the reason we stay!


StarStarStarStarStar Dr Singe (?sp) was very professional. I was impressed with his knowledge and care — 

Dr Singe (?sp) was very professional. I was impressed with his knowledge and care. The receptionist and assistant were also very professional and friendly.


StarStarStarStarStar Excellent service —    (Patient since Sun Feb 19 00:00:00 MST 2017)

Upon arriving without an appointment I was immediately greeted. An appointment the the opthamologist was arranged and I was seen. I worked with another associate to fit my lens need to frames and my glasses were ready in under an hour. I couldn't be happier.


StarStarStarStarStar Staff is excellent  —    (Patient since Sat Mar 05 00:00:00 MST 2016)

Staff were all very knowledgeable and courteous.


StarStarStarStarStar Always a great experience! —    (Patient since Tue May 03 00:00:00 MDT 2016)

Always a great experience!


StarStarStarStarStar I wouldn't change a thing.  — 

I wouldn't change a thing.


StarStarStarStarStar Great experience — 

I was impressed on how polite and helpful the people who work here are. I would definitely go back!


StarStarStarStarStar The doctor i had was amazing !!!! He really walked me through everything he wad doing not like the... —    (Patient since Wed Aug 17 00:00:00 MDT 2016)

The doctor i had was amazing !!!! He really walked me through everything he wad doing not like the ones i have a had in the past. He really made me feel like he cared about me and took the time to make sure he did his best!!!


StarStarStarStarStar Every one was very nice and helpful. The eye doctor didn't rush through the exam. — 

Every one was very nice and helpful. The eye doctor didn't rush through the exam.


StarStarStarStarStar There's nothing to change. Dr, K, and his support staff, are phenomenal — 

There's nothing to change. Dr, K, and his support staff, are phenomenal. Everyone was generous wuth their time, paitence, and professionalism.


StarStarStarStarStar Very friendly staff, knowledgeable and professional optometrist. Overall, a great experience. —    (Patient since Mon Jul 10 00:00:00 MDT 2017)

Very friendly staff, knowledgeable and professional optometrist. Overall, a great experience.


StarStarStarStarNo Star Nice — 

Nice, friendly people. Doctor was knowledgeable. Will go back again.


StarStarStarStarStar Everything was great. I will definitely make you my new eyecare office.  — 

Everything was great. I will definitely make you my new eyecare office.


StarStarStarStarStar Excellent all around. Staff was friendly and knowledgable —    (Patient since Mon Mar 07 00:00:00 MST 2016)

Excellent all around. Staff was friendly and knowledgable. Doctor was fantastic! Explained everything and answered questions with time and care.


StarStarStarStarStar Everyone was very kind and considerate, The Dr. was second to none — 

Everyone was very kind and considerate, The Dr. was second to none. He was very patient and caring. He did not rush the examine and the employee that tested me before he did, was extraordinary.


StarStarStarStarStar Maybe an extra DR. to keep things moving along. —    (Patient since Fri Apr 21 00:00:00 MDT 2017)

Maybe an extra DR. to keep things moving along.


StarStarStarStarStar I really liked the doctor who examined my eyes, he did a thorough job and explained what he was... —    (Patient since Fri Jul 28 00:00:00 MDT 2017)

I really liked the doctor who examined my eyes, he did a thorough job and explained what he was doing every step of the way.


StarStarStarStarStar we were very happy with our visit and eyeglasses. — 

we were very happy with our visit and eyeglasses.


StarStarStarStarStar The girls at the front desk were wonderful very helpful and knowledgeable. —    (Patient since Sun Jan 03 00:00:00 MST 2016)

The girls at the front desk were wonderful very helpful and knowledgeable. They helped us with insurance questions and inquiries about our contacts. Both my sister and I would recommend this office to my friends and family.


StarStarStarStarStar The staff is very friendly. I always feel welcome. I'm not just another number —    (Patient since Tue Mar 08 00:00:00 MST 2016)

The staff is very friendly. I always feel welcome. I'm not just another number. I like the personal attention.


StarStarStarStarStar email service a little odd says I missed appt then survey came to ask about experience which... — 

email service a little odd says I missed appt then survey came to ask about experience which couldn't have been better


StarStarStarStarStar The doctor provided me with the most informative and pleasant exam that I have ever had — 

The doctor provided me with the most informative and pleasant exam that I have ever had. He was outstanding.


StarStarStarStarNo Star Worth the wait —    (Patient since Tue Jan 19 00:00:00 MST 2016)

I had to wait over an hour for the doctor to see me because of another patient. It didn't make the best first impression, but Dr. K was great and addressed all my concerns.


StarStarStarStarStar Do not let Dr Brown go, he's the best I have encountered in your Poughkeepsie Mall Location, it's... — 

Do not let Dr Brown go, he's the best I have encountered in your Poughkeepsie Mall Location, it's now my third exam there.


StarStarStarStarStar Great service. Great staff — 

Great service. Great staff. I will recommend Innovision at the Pougkeepsie Galleria for people that need eye exams and want solid service.


StarStarStarStarStar The entire staff was courteous, and professional — 

The entire staff was courteous, and professional. They took the time to explain the whole process and answer every question. I will absolutely return.


StarStarStarStarStar receptionist was pleasant and helpful, and I was impressed that they made sure equipment was wiped... — 

receptionist was pleasant and helpful, and I was impressed that they made sure equipment was wiped down and ready for my examination.


StarStarStarStarStar Had an excellent visit — 

Had an excellent visit. I left with a bunch of new knowledge about my eyes and prescription. Doctor went above and beyond


StarStarStarStarStar Change nothing. The receptionists were very helpful and polite. —    (Patient since Mon Nov 09 00:00:00 MST 2015)

Change nothing. The receptionists were very helpful and polite.


StarStarStarStarStar Great experience. Efficient and friendly staff. Thanks. — 

Great experience. Efficient and friendly staff. Thanks.


StarStarStarStarStar I don't recommend to other people — 

I don't recommend to other people


StarStarStarStarStar The doctor was absolutely great I have no compla —    (Patient since Fri May 06 00:00:00 MDT 2016)

The doctor was absolutely great I have no compla


StarStarStarStarStar Dr. K was great. He will definitely be my eye doctor moving forward. —    (Patient since Mon Dec 14 00:00:00 MST 2015)

Dr. K was great. He will definitely be my eye doctor moving forward.


StarStarStarStarNo Star It was really cold in your office... at least to me. — 

It was really cold in your office... at least to me.


StarStarStarStarStar The ladies at the reception desk were friendly and professional.Dr — 

The ladies at the reception desk were friendly and professional. Dr. K was very patient in explaining things to me. I would definitely come back and also recommend him to friends and family.


StarStarStarStarStar I was pleased with my visit and my very professional examination. — 

I was pleased with my visit and my very professional examination.


StarStarStarStarStar excellent service —    (Patient since Fri Apr 28 00:00:00 MDT 2017)

excellent and pleasant service


StarStarStarStarStar The staff was very friendly. —    (Patient since Wed Jun 01 00:00:00 MDT 2016)

The staff was very friendly.


StarStarStarStarStar I thoroughly enjoyed the detailed info that the doctor gave me during my visit — 

I thoroughly enjoyed the detailed info that the doctor gave me during my visit. I have been going for eye exams for 45 years and have never had someone tell me so much info before to help me understand the status of my eyes. Thanks.


StarStarStarStarStar The Doctor was extremely professional, he explained every part of the exam as it happened — 

The Doctor was extremely professional, he explained every part of the exam as it happened. I felt informed and assured that my eye exam was very thorough. He educated me on the importance of good eye health and how it was related to my overall health. I was so impressed I made an appointment for my husband.


StarStarStarStarStar Very prompt and professional staff.Extremely informative Doctor.Excellent Service. —    (Patient since Sat Aug 06 00:00:00 MDT 2016)

Very prompt and professional staff. Extremely informative Doctor. Excellent Service.


StarStarStarStarStar Excellent service — 

Comprehensive evaluation. Detailed and personal explanations.


StarStarStarStarStar The insurance copay amounts versus the breakdown of charges was confusing and not clear and should... — 

The insurance copay amounts versus the breakdown of charges was confusing and not clear and should be reviewed or explained in detail prior to test and/or before selecting frames, etc. I was surprised at how high the charge was, even with excellent insurance coverage. My frames were free and it still cost over $400.00.


StarStarStarStarStar Contact lenses — 

I had to go to a new eye doctor since we switched insurances. They were very very nice and very informative


StarStarStarStarStar Doing a great job and continue teaching each other in such a polite way it makes learning so much... —    (Patient since Sat Aug 20 00:00:00 MDT 2016)

Doing a great job and continue teaching each other in such a polite way it makes learning so much easier


StarStarStarStarStar Amazing experience — 

Not only "would" I recommend others go, I have already told my family that they should switch from Pearl Vision to come get the eye exam and glasses at LensCrafters. Everyone was extremely accommodating and friendly.


StarStarStarStarStar ms — 

Glasses were too expensive


StarStarStarStarStar Dr Sing — 

Dr. Sing was very professional He was articulate and precise and I believe I got the best reading prescription that I ever received. Kevin M. Kelly


StarStarStarStarStar Dr.K is the best, would recommend him to everyone —    (Patient since Thu May 26 00:00:00 MDT 2016)

Dr.K is the best, would recommend him to everyone.He really makes you feel comfortable talking to him.


StarStarStarStarStar Dr. Brown provided the most thorough explanations of every step of the exam —    (Patient since Fri Jan 08 00:00:00 MST 2016)

Dr. Brown provided the most thorough explanations of every step of the exam. I have already referred two people - and will continue to do so.


StarStarStarStarStar Dr. Ketan is very good and very thorough.  — 

Dr. Ketan is very good and very thorough.


StarStarStarStarStar great service — 

Service was timely and friendly.


StarStarStarStarStar Excellent —    (Patient since Thu Jun 09 00:00:00 MDT 2016)

The staff were extremely open to any questions and concerns. They are a friendly bunch. 10/10 would recommend.


StarStarStarStarStar Great staff, very helpful and reassuring — 

Great front desk staff, very helpful and reassuring. Also wonderful doctor who was very meticulous and kind during the eye examination.


StarStarStarStarStar Very good visit with no complaints —    (Patient since Tue Mar 01 00:00:00 MST 2016)

Very good visit with no complaints


StarStarStarStarStar The doctor said that my vision was worse but did not want to give me a new prescription — 

The doctor said that my vision was worse but did not want to give me a new prescription. He said it might be due to other reasons. I couldn't read the back of a wine bottle at the liquor store with my current glasses. I take pictures of words and numbers so I can enlarge them on my phone. I wish I had new glasses.


StarStarStarStarStar Excellent experience! Everyone was kind,professional, and helpful!  — 

Excellent experience! Everyone was kind,professional, and helpful!


StarStarStarStarStar I would not change anything —    (Patient since Mon Sep 26 00:00:00 MDT 2016)

I would not change anything. The doctor is excellent and the staff was very professional and polite.


StarStarStarStarStar Quick service! —    (Patient since Sat Jun 03 00:00:00 MDT 2017)

Stopped in to make an appointment and they were able to take me right away! Doctor was informative and friendly, assistant was very helpful and polite.


StarStarStarStarStar The doctor explained everything and was very knowledgeable —    (Patient since Tue May 31 00:00:00 MDT 2016)

The doctor explained everything and was very knowledgeable. I have been going there for a few years now.


StarStarStarStarStar Dr. Coleman Brown was awesome! He made the eye exam a great experience for my 10 year old son. —    (Patient since Sat May 14 00:00:00 MDT 2016)

Dr. Coleman Brown was awesome! He made the eye exam a great experience for my 10 year old son.


StarStarStarStarStar Was an outstanding Visit as usual  —    (Patient since Tue May 31 00:00:00 MDT 2016)

Was an outstanding Visit as usual


StarStarStarStarStar Great experience — 

I had a wonderful experience. The doctor and staff are super friendly and informative. I will definitely go back.


StarStarStarStarStar The staff were very pleasant and engaging —    (Patient since Sat May 21 00:00:00 MDT 2016)

The staff were very pleasant and engaging. And the doctor was excellent - he explained everything every step of the way. Thank you!


StarStarStarStarStar Dr K and his staff are very welcoming and informative — 

Dr K and his staff are very welcoming and informative. Although, I did have some questions about my bill, but the Staff were able to address it and explain it to me carefully. This is important to me because like most, I sometimes have a hard time understanding. As for changes? I honestly think there is none needed. I give Dr K and his Staff an A+ because I know I am not easy to deal with and overall, they were extra nice to me. :). This is my honest opinion.


StarStarStarStarStar Wonderful office staff and doctor, the exam was very thorough — 

Wonderful office staff and doctor, the exam was very thorough. The doctor explained the changes in my eyes, including a need to use an eyelid cleanser and eye drops; these have already provided relief for my eyes.


StarStarStarStarStar Great service — 

The staff was very friendly and the doctor was great. He explained everything that he was doing.


StarStarStarStarStar Very friendly and helpful — 

The dr and the girls that work there all very nice, friendly and extremely helpful. It was great experience. The dr was very informative. He told me a lot that I didn't know.


StarStarStarStarStar great — 

The optometrist in a Salesman were great


StarStarStarStarStar Excellent service - good prescription this time - thanks  —    (Patient since Sat Apr 02 00:00:00 MDT 2016)

Excellent service - good prescription this time - thanks


StarStarStarStarStar Great friendly care — 

Nice, helpful, knowledgable staff, doctor takes time to explain everything to you.


StarStarStarStarStar great service —    (Patient since Wed Jan 06 00:00:00 MST 2016)

Great service and professionalism


StarStarStarStarStar Excellent Professional Service —    (Patient since Tue Jan 26 00:00:00 MST 2016)

Dr K and his staff are always professional, caring and upbeat. I pleasure to visit


StarStarStarStarStar I explained before I left that I would be ordering my glasses online, I was given a paper with my... — 

I explained before I left that I would be ordering my glasses online, I was given a paper with my prescription details on it, unfortunately, the PD measurement was not explained to me or listed on the paper. To my understanding, it is illegal to withhold this information. Though this information was not technically withheld, I had no knowledge of it and that made my experience for finding glasses online very difficult. This measurement should be provided on the Spectacle Prescription Release paper your customers are provided with after their appointments. Otherwise, I had a very pleasant visit to the office. Everybody is very kind.


Reply

Ms L., the PD measurement is not a part of the glasses prescription. We did not withheld any information, we do not take this measurement because we only do eye exams and sell contact lenses at Innovision Optometry PC. A PD measurement is usually performed by a skilled Optician with a Pupillometer or the AccuFit System in Lenscrafters for a more precise measurement. This is always taken by the optical who sells you the glasses because it is their duty to ensure your eyes align with the correct areas within the lenses.

StarStarStarStarStar The front desk was pleasant and efficient, Dr Singh was very pleasant, and clear, and concise... — 

The front desk was pleasant and efficient, Dr Singh was very pleasant, and clear, and concise about my check up. Thank you Dr. Sigh.


StarStarStarStarStar Great visit  — 

Everyone was really nice and very accommodating.


StarStarStarStarStar Very professional, thank you. — 

Very professional, thank you.


StarStarStarStarNo Star survey —    (Patient since Mon Feb 08 00:00:00 MST 2016)

Good service from knowledgable staff


StarStarStarStarStar everyone was excellent at the front and the Dr. was very knowledgeable and informative —    (Patient since Fri Feb 19 00:00:00 MST 2016)

everyone was excellent at the front and the Dr. was very knowledgeable and informative. During the exam he was very careful and caring. I would definitely recommend this team to others!


StarStarStarStarStar I found My visit very informative and pleasant. Dr — 

I found My visit very informative and pleasant. Dr. Kutlerywala Kaetan was extremely informative and forthcoming about any and all questions I had concerning my eyes and the proper care of them. The staff made me feel as if I was something more than just another customer. They put me totally at ease about my visit and what to expect before and after my eye exam.


StarStarStarStarStar excellent —    (Patient since Sat Feb 11 00:00:00 MST 2017)

Very please with the Doctor and the friendly staff


StarStarStarStarStar I really liked my doctor — 

I really liked my doctor. He explained my exam thoroughly, no eye doctor has ever done that for me before. I am thankful for all the attention he gave to my eye exam. Unfortunatley he is a per diem, so I am not sure I will see him again


StarStarNo StarNo StarNo Star I've been coming to Innovision for the past 3 years — 

I've been coming to Innovision for the past 3 years. My insurance hadn't changed and I have insurance that covers vision. I was only told after my appointment that my insurance didn't cover the visit. This was very frustrating since I could have still ordered contacts online and I didn't technically need to go get another exam. Also, my prescription hasn't changed in at least 10 years and I've never had any other eye issues. It wouldn't have been so bad if the front desk staff had been more professional. They said that I never told them I had insurance, but it was already in their computer system. I didn't need to fill out anything in addition once they looked. I asked if they usually check to see if a person is covered before an appointment and they said they do, but didn't get a chance this time. I tried to call to speak to a doctor to express my frustrations, but they kept saying that I didn't need to speak to anyone and I would need to make an appt to talk to a Dr.


StarStarStarStarNo Star everyone was friendly and helpfull —    (Patient since Mon Jan 11 00:00:00 MST 2016)

everyone was friendly and helpfull


StarStarStarStarStar Excellent service by Dr. K and team! —    (Patient since Sat Dec 19 00:00:00 MST 2015)

Excellent service by Dr. K and team!


StarStarStarStarStar Great experience —    (Patient since Fri Aug 12 00:00:00 MDT 2016)

Very professional and pleasant. Took two of my kids and everything was explained to them to make them comfortable. Very positive experience for everyone.


StarStarStarStarStar Receptionists were very courteous and friendly. Dr. K was awesome — 

Receptionists were very courteous and friendly. Dr. K was awesome. He did not rush my visit and answered every question I had about my eyecare and eye health in great detail. He went over all the different symptoms and causes associated with them.


StarStarStarStarStar Dr. K is wonderful and very thorough, sincere and kind — 

Dr. K is wonderful and very thorough, sincere and kind. He explained everything that I was experiencing and is even seeing me again for a follow up visit. I couldn't ask for anything more.


StarStarStarStarStar Great Doctor and staff!!! — 

Great Doctor and staff!!!


StarStarStarStarStar The receptionist, technician were really nice. The doctor was great! He answered all my questions. —    (Patient since Thu Oct 29 00:00:00 MDT 2015)

The receptionist, technician were really nice. The doctor was great! He answered all my questions.


StarStarStarStarStar Your receptionist was great. She carefully checked my paperwork and asked if I had insurance  — 

Your receptionist was great. She carefully checked my paperwork and asked if I had insurance . I said I didn't think it would cover. She wanted to try and lo and behold it was covered with a co pay. I was grateful and that friendliness started my visit. The only thing that was tough was during the exam sitting and trying to place chin in cup. Not made for women with large breasts. Had to stand to get close enough for test. It worked standing. Maybe that would be a better plan. Instead of a table to sit at have the item on a stand that could adjust to height and patient could stand up rather than have to stand and bend over. Probably would also help with accuracy. Thanks for asking


StarStarStarStarStar I actually thought to myself while there that these people are very kind and patient. —    (Patient since Wed Jun 29 00:00:00 MDT 2016)

I actually thought to myself while there that these people are very kind and patient.


StarStarStarStarStar Everything was great; as enjoyable as a doctors visit can be. — 

Everything was great; as enjoyable as a doctors visit can be.


StarStarStarStarStar Great service!  — 

Excellent service, professional and very nice. Everyone was patient and knowledge full.


StarStarStarStarNo Star Exam was overpriced but the doctor was cordial and knowledgeable —    (Patient since Sat Jul 30 00:00:00 MDT 2016)

I had no appointment but went right in. The doctor was cordial and knowledgeable. He spent plenty of time talking with me about my vision. I thought the exam was rather overpriced and this particular doctor did not participate with any insurance, though I understood others do.


StarStarStarStarStar They take the time to really help you understand things —    (Patient since Sat Sep 16 00:00:00 MDT 2017)

They take the time to really help you understand things


StarStarStarStarStar Dr —    (Patient since Sat Apr 09 00:00:00 MDT 2016)

Dr. Brown is an excellent doctor! He was patient, understanding and explained everything in detail as he went along. I would go to him again and highly recommend him to family and friends.


StarStarStarStarStar It was great! The Doctor explained everything & made sure I understood and also outlined my... — 

It was great! The Doctor explained everything & made sure I understood and also outlined my husband's exam (as he went in before I did!) Best doctor's appointment I've had in a while!


StarStarStarStarStar I really appreciated the time the Doctor spent with me to make sure I understood everything and... — 

I really appreciated the time the Doctor spent with me to make sure I understood everything and that I could see again!!! Definitely will return next year for exam!


The visit was a pleasure. The receptionist was friendly and thorough . The eye tech —    (Patient since Mon Dec 26 00:00:00 MST 2016)

The visit was a pleasure. The receptionist was friendly and thorough . The eye tech. Was personable and knowledgeable and the doctor was knowledgeable, professional and personable. My family recommended this practice and I would be happy to do the same. Thank you for asking! Please feel free to share my survey response with them.


StarStarStarStarStar Super visit.  — 

Excellent service at the desk, and the doctor's exam and explanation was superb.


StarStarStarStarNo Star Very friendly and professional  —    (Patient since Fri Dec 11 00:00:00 MST 2015)

Very friendly and professional


StarStarStarStarStar The dr and receptionist were both very nice .they made me feel very at ease. —    (Patient since Thu Sep 22 00:00:00 MDT 2016)

The dr and receptionist were both very nice .they made me feel very at ease.


StarStarStarStarStar Dr Brown was very informative.  —    (Patient since Sat Jan 09 00:00:00 MST 2016)

Dr Brown was very informative.


StarStarStarStarStar Great Service — 

I had a great experience. Everyone was very friendly and my appointment was efficient and on time.


StarStarStarStarStar Pleasant and helpful staff-excellent optometrist who advised of eye condition and changes. —    (Patient since Mon May 16 00:00:00 MDT 2016)

Pleasant and helpful staff-excellent optometrist who advised of eye condition and changes.


StarStarStarStarStar The young ladies at the front desk were very friendly and helpful. Dr —    (Patient since Thu Jun 23 00:00:00 MDT 2016)

The young ladies at the front desk were very friendly and helpful. Dr. K took the time to answer all my questions and didn't make me feel rushed.


StarStarStarStarStar Everything went well and I received the info that I needed. — 

Everything went well and I received the info that I needed.


StarStarStarStarStar The staff was very courteous and pleasant. I was very pleased with the way they attended to me —    (Patient since Thu Oct 29 00:00:00 MDT 2015)

The staff was very courteous and pleasant. I was very pleased with the way they attended to me. Jeff assisted me in picking out the right frames for my face tape.


StarStarStarStarNo Star as expected — 

I expected to see Dr. Kutlerywala but Dr. Brown was very informative and thorough. The wait to see the Dr. seemed to delay the Dr. and myself. Staff might be able to do more and quicker before the Dr. is finished with the patient before.


StarStarStarStarStar Great service! — 

Friendly, professional service - as always!


StarStarStarStarStar You should open an office in France because you provide much better and faster service than is... — 

You should open an office in France because you provide much better and faster service than is available there!


StarStarStarStarNo Star multiple lines of vision. —    (Patient since Tue Mar 01 00:00:00 MST 2016)

The actual doctors visit was fine, but, what I would change is how they only put the prescription in one area of the lens when they make the glasses. I look through every corner of my lenses and end up with a headache all the time.


StarStarNo StarNo StarNo Star The visit was totally diffrent from experience in Wa state — 

The visit was totally diffrent from experience in Wa state. The office visit there was extremelly geat. I bragged about the vision test/ experience there. It was far greater than my private Dr's visit. And after my exam, the experience I had with the Lens crafters associated was very dissapoining. I too work with clients. The associate was not done with me and as clients walked through the door, he was trying to help them at the same time, engaging in long conversation and I was left to wait, until I got out of the chair and began speaking with my husband who also thought it was very rude. A more professional way to have handled that situation was to say, someone will be with you shortly.


StarStarStarStarStar Optomotrist was extremeyl thorough. Explained every detail of exam. Very pleased — 

Optomotrist was extremeyl thorough. Explained every detail of exam. Very pleased


StarStarStarStarStar Very good experience for my 14 year old daughter. Dr. Brown was wonderful and informative. — 

Very good experience for my 14 year old daughter. Dr. Brown was wonderful and informative.


StarStarStarStarStar Appointment Review —    (Patient since Sat Aug 06 00:00:00 MDT 2016)

Greeting by pleasant and informative staff. Communication and update on current optic conditions were clear and understandable. Highly Recommended.


StarStarStarStarStar Informative and enlightening —    (Patient since Thu Mar 24 00:00:00 MDT 2016)

Informative and enlightening


StarStarStarStarStar Eyeglass Appt — 

Great overall experience.


StarStarStarStarStar Friendly and professional —    (Patient since Tue Apr 26 00:00:00 MDT 2016)

Front desk was very friendly and on task. Dr.Kutlerywala was explained everything and was very professional. Two thumbs up.


StarStarStarStarStar New Glasses —    (Patient since Fri Jul 29 00:00:00 MDT 2016)

I was seated promptly, and was given a thorough examination.


StarStarStarStarStar When I have gone to other eye doctors they have dialated my eyes to look inside better — 

When I have gone to other eye doctors they have dialated my eyes to look inside better. Not sure if this is an important step in eye exam that was not done?


StarStarStarStarStar Excellent, professional service — 

Careful, thoughtful and professional evaluation. Comprehensive medical background information collected. Dr. K took time to explain and discuss.


StarStarStarStarStar Just loved Dr. Brown! Personable, informative and an all around nice gentleman. Very Impressed — 

Just loved Dr. Brown! Personable, informative and an all around nice gentleman. Very Impressed


StarStarStarStarStar Lenscrafters review —    (Patient since Fri Oct 09 00:00:00 MDT 2015)

I am a regular patient of Lenscrafters. I went in right after scratching my cornea and I was greeted nicely and brought in right away. They are great!


StarStarStarStarStar My experience was fantastic! Crystal walked me through everything and was very patient with me — 

My experience was fantastic! Crystal walked me through everything and was very patient with me. She was incredibly polite and was overall excellent at her job. The Doctor explained everything to me clearly and fully - I never felt rushed. I will definitely return here. Thank you so much!


StarStarStarStarStar excellent service —    (Patient since Thu Jun 30 00:00:00 MDT 2016)

Thank you so much Dr K jr loves visiting you and my new contacts so far feel great..your staff are very friendly and knowledgeable and the time you took to explain everything to us was much appreciated thanks again


StarStarStarStarStar Child Eye Appt — 

My son had a great first experience at his eye appt.


StarStarStarStarStar Nice, fast & effective — 

I was thoroughly impresses: the receptionists and doctor were very nice, knowledgeable and fast. Definitely coming back.


StarStarStarStarStar Tom Ruggiero — 

Quick, effective, informative exam.


StarStarStarStarStar Dr.K — 

Dr.K.,and his staff always take their time to take care of my family & I with kindness and support for all our optical needs.


StarStarStarStarStar Excellent service as usual.  — 

Excellent service as usual.


StarStarStarStarStar Great Experiance.  —    (Patient since Fri Oct 16 00:00:00 MDT 2015)

Very happy with my visit.


StarStarStarStarNo Star i think dr brown was far better and of much higher quality than i expected. — 

i think dr brown was far better and of much higher quality than i expected.


StarStarStarStarStar Crystal and Ann were amazing  — 

Crystal and Ann were amazing


StarStarStarStarStar Everything went as we expected. — 

Everything went as we expected.


StarStarStarStarStar MD took time to exlain hows and whys of changes in 'script, was supportive of contact wear, even... — 

MD took time to exlain hows and whys of changes in 'script, was supportive of contact wear, even though at the time I was only getting glasses. Previously I wore my contacts only,but due to infection opted to go with glasses for the time being.


StarStarStarStarStar I was very pleased with the exam process and I had complete confidence in Dr — 

I was very pleased with the exam process and I had complete confidence in Dr. K I will refer people to him.


StarStarStarStarStar Great service — 

I had an easy time having my eyes checked and finding glasses. Everyone was nice and helpful! Thanks


StarStarStarStarNo Star The exam seemed much more expensive then the last time I came. That was my only drawback — 

The exam seemed much more expensive then the last time I came. That was my only drawback. I was charged $175 for the exam and I will have to go through my files to see what I was charged last time before I decide if I will come back. Other then that all staff were great but I am coming from Newburgh and have other options that are closer if I can get a cheaper exam.


StarStarStarStarStar Dr. Kuterlywala runs a very professional business and is very comprehensive in his diagnostic care —    (Patient since Fri Apr 28 00:00:00 MDT 2017)

Dr. Kuterlywala runs a very professional business and is very comprehensive in his diagnostic care.


Reply

Thank you for taking the time to provide us with feedback. We strive to provide the best consistent care in the Hudson Valley area year after year.

StarStarNo StarNo StarNo Star I picked up one of my new glass today 4-13 and it does not appear that I can see as good as with... — 

I picked up one of my new glass today 4-13 and it does not appear that I can see as good as with my old glass.I would have thought there would be a big change since my prescription changed by 3/4 of a diopter. So I wonder if my prerscriptiom is OK.


Reply

We're sorry the prescription was not as you expected right away. We always recommend to allow at least 2 weeks to fully adapt to a new prescription depending on how long you have been in your old prescription and how much change was given in your new prescription. Please give at least 2 weeks to adjust, if you are still having any issues seeing feel free to return and we will fix the problem. Dr. K.

StarStarStarStarNo Star Dr K is excellent. Very knowledgeable and helpful. — 

Dr K is excellent. Very knowledgeable and helpful.


StarStarStarStarStar Very Nice Experience — 

The personnel and Dr. K are truly wonderful at making sure our eyes are taken care of. Thanks so much.


Very friendly staff, thanks! — 

Very friendly staff, thanks!


StarStarStarStarStar the Doctor has vast amounts of experience and it showed — 

the Doctor has vast amounts of experience and it showed. He even diagnosed my narrow angle issue which has been the source of my migraines most likely for the past 20+ years. Going to get that taken care of thanks for have a pro on staff.


StarStarStarStarStar Good visit, very educational —    (Patient since Tue Dec 08 00:00:00 MST 2015)

Very professional and educational visit. Was satisfied with my appointment and choice to try this professional.


StarStarStarStarStar great  — 

Dr. Ketan Kutlerywala was wonderful.


StarStarStarStarStar Thanks —    (Patient since Thu Mar 24 00:00:00 MDT 2016)

Excellent visit as always!


StarStarStarNo StarNo Star Doctor was excellent but customer service not so much.They need more stuff for this place. — 

Doctor was excellent but customer service not so much. They need more stuff for this place.


StarStarStarStarStar Dr K is very thorough! —    (Patient since Sat Aug 12 00:00:00 MDT 2017)

Very thorough and explains everything so it is easily understood. Very nice too!


StarStarStarStarStar The office is courteous and friendly. The Dr — 

The office is courteous and friendly. The Dr. was very knowledgable and explained everything very clearly. I feel very confident that my prescription will be accurate .


StarStarStarStarStar Excellent exam —    (Patient since Sat Jul 08 00:00:00 MDT 2017)

Exam very good. Didn't, encourage me togetglasses as Ireally did not need them.


StarStarStarStarStar Women at the front desk are beautiful! — 

Women at the front desk are beautiful!


StarStarStarStarNo Star I could have not been served better. I have special needs because I'm a wheelchair user — 

I could have not been served better. I have special needs because I'm a wheelchair user. The doctor and staff made more than adequate and thoughtful accommodations for me. I would heartily recommend them. Sincerely, suzie hieter


StarStarStarStarNo Star Web site appointment times are not what they had when I arrived —    (Patient since Sun May 29 00:00:00 MDT 2016)

Web site appointment times are not what they had when I arrived. So l was very early 4:00 for a 4:15 appointment that they had as 4:30


StarStarStarStarStar Nadia had a great experience. The trainer was very patient and knowledgeable — 

Nadia had a great experience. The trainer was very patient and knowledgeable. Nadia was comfortable and left with a really great understanding of how to put her contacts and as well as how to take care of them. She's happy with her new eyes! Thank you


5 Stars  — 

Excellent eye exam and professional and friendly staff.


StarStarStarStarStar The whole experience was great. Everyone of your team was great. — 

The whole experience was great. Everyone of your team was great.


StarStarStarStarStar I had to spend half an hour filling out forms for your new computer system — 

I had to spend half an hour filling out forms for your new computer system. Not something that I was prepared for or had planned. Unfortunate that the material was not at least printed from previous visit, to be hand copied over rather than recreating the wheel. I do not always have all of the data in my head.


StarStarStarStarStar Excellent Service —    (Patient since Thu May 26 00:00:00 MDT 2016)

Dr.K is just a wonderful guy,he had me laughing even when I wennt home. He is just a wonderful person and he works with you.


StarStarStarStarStar It was great. My daughter was happy. Dr. Brown was more than excellent — 

It was great. My daughter was happy. Dr. Brown was more than excellent. Myself will be going to him on my checkup. The staff was great. Will highly recommend


StarStarStarStarNo Star I was not comfortable with the selling of eye products that can only be bought at the store - no... — 

I was not comfortable with the selling of eye products that can only be bought at the store - no name brand was provided of course


StarStarStarStarStar Outstanding experience overall! State of the art equipment and a thorough examination. — 

Outstanding experience overall! State of the art equipment and a thorough examination.


StarStarStarStarStar Excellent Care & Service —    (Patient since Tue May 03 00:00:00 MDT 2016)

Very happy with the level of care and attention. Dr. Kutlerywala makes you feel comfortable and ensures that you have all the information you need. His staff is also thorough and pleasant.


StarStarStarStarStar excellent service. —    (Patient since Mon Aug 22 00:00:00 MDT 2016)

Thrilled with my new glasses, even with the progressive lenses. :) Customer for life.


StarStarStarStarStar The doctor and staff were accommodating and professional — 

The doctor and staff were accommodating and professional. It would be wonderful to see more companies hire staff like the staff you have in the Poughkeepsie store. Consider yourselves lucky to have the staff you have.


StarStarStarStarStar Drear Dr. K. Thank you for all of the information you provided. It was greatly appreciated — 

Drear Dr. K. Thank you for all of the information you provided. It was greatly appreciated. Carl


StarStarStarStarStar Carol Maddalena RDH, RN —    (Patient since Tue Apr 12 00:00:00 MDT 2016)

Dr. K is especially great in incorporating my occupation into my unique type of eye glasses.


StarStarStarStarStar Your staff Anita and Crystal were great !!!! Very friendly and knowledgeable .... — 

Your staff Anita and Crystal were great !!!! Very friendly and knowledgeable ....


StarStarStarNo StarNo Star the visit to the optometrist overall was great, but lenscrafters was not so great — 

the visit to the optometrist overall was great, but lenscrafters was not so great. They told me I could pick up my glasses in an hour. When I came back in an hour, they told me another half hour. THen 1 and half hours later, they tell me i'd have to pick it up another day. I wasted 1 and half hours there waiting for something I wasn't going to get!


StarStarStarStarNo Star The receptionists, optometrist, and salesman were all helpful and kind, but the waiting time was... —    (Patient since Thu Jun 09 00:00:00 MDT 2016)

The receptionists, optometrist, and salesman were all helpful and kind, but the waiting time was almost an hour even though there were only 2-3 other patients/customers.


StarStarStarStarStar Everyone was very polite patient and caring — 

Everyone was very polite patient and caring. The gentleman that took care of us was informative and did not put us under pressure during the frame selection process.We are very pleased with the service provided.


StarStarStarStarStar The Doctor and staff are all wonderful people. Very friendly and very helpful — 

The Doctor and staff are all wonderful people. Very friendly and very helpful. I have been to many eye doctors and this one by far is the best. I highly recommend them.


StarStarStarStarStar Great service —    (Patient since Thu Oct 22 00:00:00 MDT 2015)

Everyone is friendly, professional.


StarStarStarStarNo Star Patient — 

Good service, but was not really given a detailed summary of the findings of my eyes at end of visit, I needed to ask for results.


StarStarStarStarStar Good review —    (Patient since Wed Oct 14 00:00:00 MDT 2015)

Doctor's nice, clear about everything, and not weird and awkward like some eye doctors can be. Very good.


StarStarStarStarStar I felt the exam was complete, I was given time to ask questions and the optician was knowledgeable... — 

I felt the exam was complete, I was given time to ask questions and the optician was knowledgeable and willing to offer information. I was absolutely satisfied with the service.


StarStarStarStarNo Star Great Experience  —    (Patient since Tue May 31 00:00:00 MDT 2016)

The staff and the Doctor where friendly and very through.


StarStarStarStarNo Star I was happy with the overall visit. — 

I was happy with the overall visit.


StarStarStarStarStar excellent visit — 

The Dr. Was knowledgeable i saw dr. Ketan as a second opinion and I was pleased with his advice.


StarStarStarStarStar The doctor was a very nice man and I truly enjoyed speaking with him — 

The doctor was a very nice man and I truly enjoyed speaking with him. I value the advice he gave me.


StarStarStarStarStar I couldn't ask for more pleasant people working at this store.  —    (Patient since Mon Dec 07 00:00:00 MST 2015)

I couldn't ask for more pleasant people working at this store.


StarStarStarStarStar LensCrafters — 

Great service. Nice staff, very knowledgable and helpful.


StarStarStarStarNo Star My wait was long at this appointment. — 

My wait was long at this appointment.


StarStarStarStarStar Awesome — 

Well, I hsavn't been to lenscrafters for a cheakup in a while. I had fun.


StarStarStarStarStar Takes time with you and i feel he is a very good doctor. — 

Takes time with you and i feel he is a very good doctor.


StarStarStarStarStar I really like being able to get solution at the office.  — 

I really like being able to get solution at the office.


StarStarStarStarStar Highly recommend —    (Patient since Mon Oct 26 00:00:00 MDT 2015)

A very pleasant experience. Dr. K is the best! I received a very informative and detailed consultation regarding the health of my eyes.


StarStarStarStarStar Upon leaving, I had to commend the doctor and staff for their professional and kind service.  — 

Upon leaving, I had to commend the doctor and staff for their professional and kind service.


StarStarStarNo StarNo Star You should make sure that patient is aware that  —    (Patient since Mon Dec 14 00:00:00 MST 2015)

You should make sure that patient is aware that they may have to fill out numerous forms, which takes time. It would.be nice if there were tisues availabe if needed.


StarStarStarStarStar Great service; you even repaired my old frames! — 

Great service; you even repaired my old frames!


StarStarStarStarNo Star Way too expensive ... not the eye exam part, the actual purchasing of the eyeglasses — 

Way too expensive ... not the eye exam part, the actual purchasing of the eyeglasses. Also, you should accept Davis Vision. A lot more NY state employees would then become customers.


StarStarStarStarStar Great Service —    (Patient since Tue Mar 15 00:00:00 MDT 2016)

Everybody was very helpful and the Doctor answered all of my questions


StarStarStarStarStar The doctor and staff are wonderful. It was a very positive experience. — 

The doctor and staff are wonderful. It was a very positive experience.


StarStarStarStarStar I was pleasantly surprised with how good the service was and how knowledgeable everyone was —    (Patient since Sun Feb 28 00:00:00 MST 2016)

I was pleasantly surprised with how good the service was and how knowledgeable everyone was. Very pleased and will come back again for my annual eye exam.


StarStarStarStarStar Everything went quite well...I was very pleased with the service. — 

Everything went quite well...I was very pleased with the service.


StarStarStarNo StarNo Star I must tell you confidentially that even though the doctor was very thorough and the prescription... — 

I must tell you confidentially that even though the doctor was very thorough and the prescription was excellent, the doctor did make some innapropriate comments.


StarStarStarStarStar Dr.K was awesome — 

Dr.K was awesome. He made some adjustments to my prescription and had Lens Crafters make additional changes to the new lenses and finally after about a year and a half, I can see great. I never thought I would be able to see this well again after 2 surgeries on my left eye. I could not be happier. My quality of daily life has greatly improved.....


StarStarStarStarStar The doctor took his time to really explain everything to me. It was a very good visit. —    (Patient since Sat Oct 31 00:00:00 MDT 2015)

The doctor took his time to really explain everything to me. It was a very good visit.


StarStarStarStarStar Dr Katen, (in my opinion) is a great optometrist who really cares about his patients — 

Dr Katen, (in my opinion) is a great optometrist who really cares about his patients. He's very calm, super nice, and thoroughly explains his findings with his patients. He's the type that does not mind spending a few extra minutes with you either. Not common nowadays with Doctors who just want you in and out. For those looking for a new optometrist, Doctor Ketan would definitely be your best bet, and this is coming from a skeptical personal who really likes to rate doctors, lol. As for his team, they are very professional and welcoming. Kudos to the Office Manager "Christine" and her staff who really works with you and tries their best to offer you great services and comfort.


StarStarStarStarStar It was a great experience, THANK YOU Dr. K! — 

It was a great experience, THANK YOU Dr. K!


StarStarStarStarNo Star Excellent visit — 

Always a professional and good visit.


StarStarStarStarStar I feel that I received a thorough eye exam, and everyone was helpful and friendly —    (Patient since Sun Oct 04 00:00:00 MDT 2015)

I feel that I received a thorough eye exam, and everyone was helpful and friendly. Thanks for the excellent experience.


StarStarStarStarStar Excellent quality service — 

Every member of the staff was friendly, courteous, and professional. Each took the time to explain to me what wad going on and what will occur next. The sales people recommended features and benefits but were not pushy. I would definitely recommend the store to a friend.


StarStarStarStarStar Excelent —    (Patient since Wed Jun 22 00:00:00 MDT 2016)

Comprehensive explanation


StarStarStarStarStar Enjoyable friendly experience. — 

I greatly enjoyed my visit. Being only 16 I'm naturally curious and always wondering what is going on. All of my questions were not only answereed, but related back to me so that I had a clear understanding of exactly what information I was given. Everyone was friendly and easy to talk to, it helped make my first experience there comfortable.


StarStarStarStarNo Star Annual Eye Exam —    (Patient since Thu Sep 01 00:00:00 MDT 2016)

Dr Ketan was extremely patient and thorough in explaing my condition. He also gave me different options regarding treatment.


StarStarStarStarNo Star store was quite busy for a saturday — 

store was quite busy for a saturday. More staff to handle customers would have shortened everyone's wait


StarStarStarStarStar In a World where Health care has become Strickly a Business . It nice to see a Doctor of compassion — 

In a World where Health care has become Strickly a Business . It nice to see a Doctor of compassion


StarStarStarStarStar Thank you,all of you guys were great! — 

Thank you,all of you guys were great!


StarStarStarStarStar I have no suggestions. Everyone was incredible. — 

I have no suggestions. Everyone was incredible.


StarStarStarNo StarNo Star On schedu —    (Patient since Sat Mar 05 00:00:00 MST 2016)

Both myself and my husband see Dr K and are very happy with his services, but his team out front has something to be desired. We scheduled an appointment only to arrive and find that our Dr was not in that day. I will also mention the office confirmed the appointment the previous day. How inconveniient and inefficient. I did not appreciate the extra trip to the office the following week.


Much better than my last doctor! Happy I switched over!  —    (Patient since Thu Oct 01 00:00:00 MDT 2015)

Much better than my last doctor. Very happy I switched over!


StarStarStarStarStar great —    (Patient since Sat Mar 26 00:00:00 MDT 2016)

I was very pleased with my visit


StarStarStarStarNo Star Very good — 

very helpful and informative and friendly


StarStarStarStarNo Star Friendly staff — 

Everyone was so friendly, especially Crystal!


StarStarStarStarNo Star There was an older lady at the desk who did not exhibit very good customer service — 

There was an older lady at the desk who did not exhibit very good customer service manners. I was very uncomfortable, as her manner was somewhat brusque and rude. However, I asked to be attended by the other receptionist on duty, who has worked with me in the past, and she did a wonderful job as usual.


StarStarStarStarStar Great Staff —    (Patient since Sat Mar 05 00:00:00 MST 2016)

Dr. K's staff was very friendly, technically savvy and provided great service. I will be going back year after year.


StarStarStarStarStar Outstanding service —    (Patient since Fri Sep 23 00:00:00 MDT 2016)

Professional and dedicated customer service


StarStarNo StarNo StarNo Star I had eye test done at 3ish on fri. was told 2 hours — 

I had eye test done at 3ish on fri. was told 2 hours. went to a movie came back and machine broken so no glasses, which is fine. What wasn;t fine was nobody called to inform us on cell # we provided. strike one. The associate said it would take a few hours as it had to be finished at pearl downstairs. We said we understood and said we would be back Sunday. When we came in Sunday they stil weren't done! Also nobody called to let us know. The new Mgr. said come back in an hour and they were done. This type of service has been typical in all our transactions there over the years. We keep coming back because we like the DR. who does the exam. The new Mgr. gave us a bit of a refund which was thoughtful. Every time it's time for new glasses I always say let's go elsewhere, but my wife insists on LC. I won't go into the previous episodes, but we have had bad luck and poor service with a nasty lady who I'm guessing is gone now. To sum it up, the sales part of store needs to catch up!


StarStarStarStarStar I understand the extra wait time. It was not a problem as every patient deserves full attention.  — 

I understand the extra wait time. It was not a problem as every patient deserves full attention.


StarStarStarNo StarNo Star I was a little unclear about the questions I received about my glasses being for distance or... — 

I was a little unclear about the questions I received about my glasses being for distance or reading. I have never been asked that when they are used to actual just see clearly for anything.


StarStarStarStarStar Wonderful doctor —    (Patient since Wed Oct 28 00:00:00 MDT 2015)

Dr. K is very sweet and takes his time with his patients.


StarNo StarNo StarNo StarNo Star THE PEOPLE AT THE FRONT DESK HAD NO CLUE WHAT TO DO AND THEY CANT ADD 15PLUS 20  — 

THE PEOPLE AT THE FRONT DESK HAD NO CLUE WHAT TO DO AND THEY CANT ADD 15PLUS 20 .SHE HAD TO USE A CALCULATOR.NOT KNOWING IS BAD FOR BUSINESS. WILL NOT BE COMING BACK.......


StarStarStarStarStar Wonderful, energetic staff. Would definitely recommend. — 

Wonderful, energetic staff. Would definitely recommend.


StarStarStarStarStar Contact exam — 

I went for a simple contact fitting but when problems were discovered he explained everything and referred me for further assessment. It wasn't just about selling me lenses.


StarStarStarStarNo Star I would like them to know more ABOUT MEDICARE — 

I would like them to know more ABOUT MEDICARE


StarStarStarStarNo Star No follow on visit - usually they make an appointment for next year - did not this tim —    (Patient since Sat Apr 02 00:00:00 MDT 2016)

No follow on visit - usually they make an appointment for next year - did not this tim


StarStarStarStarStar Your team is very friendly and courteous, they took very good care of me. —    (Patient since Thu Apr 21 00:00:00 MDT 2016)

Your team is very friendly and courteous, they took very good care of me.


StarStarStarStarStar I am always pleased with your services. Everyone is very kind and professional —    (Patient since Sat Oct 31 00:00:00 MDT 2015)

I am always pleased with your services. Everyone is very kind and professional. My whole family uses the services and we never have had a reason to complain. Good work.


StarStarStarStarStar I have a great Eye exam and appointment — 

I have a great Eye exam and appointment. Having been the first of the day helps, but it was a pleasure.The Doctor and staff could not have been better. I would give a higher rating if I could. That also includes the people at Lens Crafters. Well Done... Sean Gilligan 4-18-12 10:00 am


StarNo StarNo StarNo StarNo Star The receptionist was not helpful at all — 

The receptionist was not helpful at all. I told her our insurance covered the entire visit and she kept insisting that we needed to use Eye Med for our visit. I explained that our regular insurance plan covered the visit 100%. After a few back and forth phone calls and conversations with the receptionist, the doctor finally refunded our co payment. Receptionist was not customer service friendly at all.


StarStarStarStarStar Excellent - very friendly and professional —    (Patient since Sat Mar 12 00:00:00 MST 2016)

Excellent - very friendly and professional


StarStarStarStarStar very professional organization —    (Patient since Fri Apr 28 00:00:00 MDT 2017)

very professional organization


StarStarStarStarStar This visit was the best I have had in 20 years going to the eye doctor. Keep up the good work. — 

This visit was the best I have had in 20 years going to the eye doctor. Keep up the good work.


StarStarStarStarStar Elcellent — 

I would and will refer Dr. Kutlerywala anyone!


StarStarStarStarStar Great Review — 

Excellent front desk greeting and service, Excellent doctor to parient experience.


StarStarStarNo StarNo Star No one was at reception upon arrival. When someone arrived at the desk there was no greeting.  — 

No one was at reception upon arrival. When someone arrived at the desk there was no greeting.


StarStarStarStarStar It was fine the way it was. — 

It was fine the way it was.


StarStarStarStarStar customer survey —    (Patient since Tue Aug 09 00:00:00 MDT 2016)

visit was great, thank you


StarStarStarStarStar I missed having Dr K but found the other doctor very knowledgable and to the point —    (Patient since Fri Sep 09 00:00:00 MDT 2016)

I missed having Dr K but found the other doctor very knowledgable and to the point.


StarStarStarStarNo Star The wait was a bit long — 

The wait was a bit long. My appointment was at 4:30 and I believe I went into the exam room at 5:15.


StarStarStarStarStar Somewhat confusing is the shorthand (omitting the decimal point) used on the prescription (is -50... — 

Somewhat confusing is the shorthand (omitting the decimal point) used on the prescription (is -50 a -0.50 or a -5.00 for CYL?). But besides this, everything was great!


StarStarStarStarStar Explained — 

From the on set, the technician explained what she was doing with each test, which was interesting and informative. Doctor Kutlerywala, I'm happy to say, also explained procedures and answered my questions fully.


StarNo StarNo StarNo StarNo Star The optometrist, an older gentleman insisted that I have narrow angles — 

The optometrist, an older gentleman insisted that I have narrow angles. He diagnosed me with this same condition last year. He told me that my angles werer very narrow and that I had to make an appointment right away. Upon his reccomendation, I went to an eye doctor that he recommended. That eye doctor gave me a thorough eye exam. The opthomologist told me that I don't have narrow angles. He said there was no emergency and even asked me if I was diagnosed at lenscrafters. I said I was and was told that your optometrist misdiagnosis this condition a lot. I was told that he is wrong more often than he is right. When the same optometrist diagnosed me with it again I told him that I don, have it and why. I was then subjected to a defensive objection about how he worked at the best eye and ear hospital in the region. He told me to go to another doctor. I am not wasting my money and don't trust his opinion. Also your prices on contacts are outrageous. I saved $100 by going elsewhere


StarStarStarStarStar I was extremely surprised and pleased with my exam and understanding the process — 

I was extremely surprised and pleased with my exam and understanding the process. I was treated with respect and care. The contact lenses prescribed fit perfectly and the comfort and clarity are right on. Thank you for taking the time and fitting me into your schedule.


StarStarStarStarStar Some place to hang our coats. — 

Some place to hang our coats.


StarStarStarStarStar Consistent service — 

Everyone I was involved with was very professional and caring in their treatment of me.


StarStarStarStarStar Great Experience — 

It was so nice to be able to ask the questions have them answered so that I understood and the people were very helpful from the girl that helped me pick frames to the doctor. I would let everyone know how nice it was to get such great care !!!! I will never go anywhere else.


Appointments were not handled in a timely manner. People who walked in after us were seen first. — 

Appointments were not handled in a timely manner. People who walked in after us were seen first.


StarStarStarNo StarNo Star When I called for My apt. I was told Dr K was not there, then when I came for My apt — 

When I called for My apt. I was told Dr K was not there, then when I came for My apt. first I went with a lady, she did not tell me her name, and the Dr did not tell me his name My husband was with me so he told me it was DrK, I think they should introduce themself.


StarStarStarStarStar The Contact Lens manager and the Office manager were very helpful and informative. Thank you! — 

The Contact Lens manager and the Office manager were very helpful and informative. Thank you!


StarStarStarStarStar This is an exceptionally wonderful doctor. I would recommend him as the best around. — 

This is an exceptionally wonderful doctor. I would recommend him as the best around.


StarStarStarStarStar Thank you very much, especially for the re-do on the lenses when the first attempt wasn't... —    (Patient since Mon Oct 05 00:00:00 MDT 2015)

Thank you very much, especially for the re-do on the lenses when the first attempt wasn't satisfactory. You were very good at listening and suggesting alternative ways of improving my new glasses. The final product is excellent.


StarStarNo StarNo StarNo Star Eh — 

My actual eye appointment I felt was a little unprofessional. The doctor was just finishing eating when the receptionist brought me in. He was like chewing right in front of my face as he was looking at my eyes which i thought was rude and gross. Then while we were trying to figure out my insurance, I was repeatedly told they couldn't figure it out and even suggested they wouldn't call my insurance company because it "was getting late" This was around 630-7 in the evening. All in all I know it was nobodies fault my insurance wasn't showing up (I'm not from this area) but the women speaking with me seemed to want to move on to other customers rather than help me, because my situation was tedious. I've worked in customer service my whole life, i know its difficult but I felt like i would have handled it differently


StarStarStarStarNo Star good experice — 

good exam with good imput thank you wayne


StarStarStarStarStar Highly patient and informative with regard to patient teaching and explanations;most enjoyable... —    (Patient since Tue Nov 10 00:00:00 MST 2015)

Highly patient and informative with regard to patient teaching and explanations;most enjoyable encounter.


StarStarStarStarStar Dr k was excellent, I would for sure refer him.  — 

Dr k was excellent, I would for sure refer him.


StarStarStarStarStar It's nice to see how technologically advanced the profession is becoming — 

It's nice to see how technologically advanced the profession is becoming. Just hope there is a future without air being blown into my eyes!


Reply

Thank you for your review, we really appreciate it. We are constantly trying to upgrade the office and provide the highest level of care to all of our patients. We are also working on replacing the puff of air test as well, just give us a little more time!!! We're working on it!!

StarStarStarStarStar friendly and professional — 

friendly and professional


StarStarStarStarStar Thank you for being able to see me so quickly — 

Thank you for being able to see me so quickly. Everyone from Wendy, the 3 ladies at registration and Dr. K were friendly, professional and made me feel at ease. Thank you.


StarStarStarStarStar Everyone was very nice! Thank you! — 

Everyone was very nice! Thank you!


StarStarStarStarStar Good service — 

Dr. Was very explanatory with what he was doing, girls at front desk were very helpful and extremely nice.


StarStarStarNo StarNo Star John simonetty — 

I was pleased with the services I received


StarStarStarStarNo Star The fist exam room could have been cleaner. There is dirt on the wall next to the first machine — 

The fist exam room could have been cleaner. There is dirt on the wall next to the first machine. Lots of dirt and a patch of drywall. The lady who gave the exam was nice.


StarNo StarNo StarNo StarNo Star Go elsewhere — 

It's "mall quality". You get what you expect from a place in the mall next to LensCrafters.


StarStarStarStarStar Very Nice Doctor and Staff — 

I felt like everyone went out of their way to make me feel welcome and comfortable! I will go back. It is a shame that the attached lens crafters has such a limited selection of glasses (they are all blah)


StarStarStarStarStar the doctor was excellent and thorough-- the front desk was a little confusing, and they seemed a... —    (Patient since Tue Jun 28 00:00:00 MDT 2016)

the doctor was excellent and thorough-- the front desk was a little confusing, and they seemed a bit impatient and not sure how to direct clients coming in-- but maybe I just caught them on a busy day-- I had a great experience, and will definitely return!


StarStarStarStarStar very pleased — 

pleasant experience and very professional


StarStarStarNo StarNo Star Information on what I was being charged for upfront, i.e. glasses and contacts —    (Patient since Mon Feb 01 00:00:00 MST 2016)

Information on what I was being charged for upfront, i.e. glasses and contacts. More information on the types of contacts and outside resources on their quality, I felt I was being sold products.


StarStarStarStarStar excellent experience — 

I would recommend to a friend


StarStarStarStarStar survey — 

Excellent experience in every aspect. Dr. Kutlerywala is the best of the best . I wont go anywhere else!


StarStarStarStarNo Star Eye visit — 

Everyone in the office was very friendly and professional.


StarStarStarStarStar Everyone was amazing. Great customer service — 

Everyone was amazing. Great customer service


StarStarStarStarStar Thanks! — 

Thanks!


StarStarStarStarStar Everything was beyond satifactory. — 

Everything was beyond satifactory.


StarStarStarStarStar Visit — 

Excellent staff and service.


StarStarStarStarStar Hugh Knickerbocker — 

very good


StarStarStarStarStar The Dr — 

The Dr. was very intelligent and it was quite reassuring to feel as if the person checking my eyes actually had a brain(i have been to places where I felt otherwise). He was good conversation, and overall I felt it was very professional and enlightening. Any question I had was answered.


StarStarStarStarNo Star didn't have the non glare lenses in stock. So there is a wait for glasses, maybe 2weeks. — 

didn't have the non glare lenses in stock. So there is a wait for glasses, maybe 2weeks.


Reply

I'm sorry you have to wait for your glasses. Innovision Optometry is not employed by Lenscrafters who are responsible for making your glasses. The doctors at Innovision were pleased to perform your eye exam. For any comments regarding Lenscrafters please visit www.Lenscrafters.com Thank you.

StarStarStarStarStar very nice —    (Patient since Wed Mar 09 00:00:00 MST 2016)

friendly people and great service. I think we really only waited because they managed to squeeze us in at the last minute


StarStarStarStarStar patient —    (Patient since Sat Jun 11 00:00:00 MDT 2016)

excellent treatment...will refer many to the Dr.


StarStarStarStarStar I'm very glad I decided to go. — 

Not only was I able to get an vision exam, but I was able to follow up on a medical condition.


StarStarStarStarStar I did everything I set out to do. Everything that happened made sense. —    (Patient since Tue Oct 27 00:00:00 MDT 2015)

I did everything I set out to do. Everything that happened made sense.


StarStarStarStarStar Great Visit  — 

I had a great visit with the Dr. I asked a lot of questions and the Dr. took the time to answer them and I left my appointment feeling confident that the Dr. had addressed all my concerns.


StarStarStarStarStar First Time Visit - pleasantly surprised by the pleasant treatment by everyone — 

First Time Visit - pleasantly surprised by the pleasant treatment by everyone. Things were clearly expressed and explained. Options were explained. All parties asked if I had any further questions. In my mind, this was amazing customer service in an area (medical/optical services) in which I am typically treated as though I was lucky to have them bother to deal with me. I would happily refer this doctor and the office to anyone.


StarStarStarStarStar Actually, your staff and service was so courtious and cooperative that I hardly have words of... — 

Actually, your staff and service was so courtious and cooperative that I hardly have words of praise to all. Thanks to You and your staff for the good work.


StarStarStarStarStar Informed and seeing clearly — 

Left feeling confident and comfortable in my eyewear


StarStarStarNo StarNo Star I didn't like the "hard sell approach" to "buying into" the vitamin and eye drop program — 

I didn't like the "hard sell approach" to "buying into" the vitamin and eye drop program. Although I opted not to buy them (because they were EXTREMELY expensive) I felt a pressure to get them. It also seemed like this was a "prepared" step in my appointment. I felt that all patients received the same "care" program and that as well turned me off to the idea. Find a reasonable solution to what you are suggesting or make your recommendations patient specific and payable by insurance, not out of pocket.


StarStarStarStarStar Very good experience — 

All my questions were answered fully.


StarStarStarStarStar Everyone was very friendly, professional, and knowledgable. — 

Everyone was very friendly, professional, and knowledgable.


StarStarStarStarStar Great eye care — 

Everyone was very helpful and kind.


StarStarStarStarStar Micheline Warner — 

Everyone was very helpful and nice. Dr. K was exceptionally patient and thorough.


StarStarStarStarNo Star healthy eyes — 

This Dr. Take the time to help you understand, how important it is to take care of your eyes and what products is good for your eyes as well.


StarStarStarStarStar female — 

The staff as well as the Doctor were very pleasant and thorough,


StarStarStarStarNo Star Quick and professional appt — 

I did not know what to expect from an exam at a lenscrafters. I was purchasing new sunglasses and did not have a prescription. However, the office was able to get in me in very short order and both the technician and the Dr were knowledgeable and very professional. I felt that I was being seen by quality professionals.


StarStarStarStarStar ... —    (Patient since Wed Aug 30 00:00:00 MDT 2017)

Very helpful staff, all of my questions were answered and I did not feel rushed.


StarStarStarStarStar excellent —    (Patient since Wed Jun 14 00:00:00 MDT 2017)

great service, will recommend to my friends/family


StarStarStarStarStar Great checkup! — 

Dr. Kutlerywala took the time to answer all of my questions and help me to find the best solution for my vision needs. Even though this was the first time I met him, he made me feel very comfortable and at ease.


StarNo StarNo StarNo StarNo Star go somewhere else — 

prescription not match needs do not use this office equipment had makeup on from prior customer went there for issues reading and using computer dr tested for distance sight only until i demanded other rx not correct


Reply

I'm sorry you did not have a great experience as others to our office have. I have no excuse for this except to say that we'll try very hard to make this up to you. If you are having any trouble seeing with your new glasses I want to encourage you to come and see me, my name is Dr. Kutlerywala (or simply Dr. K). I'll try to do whatever I can to help you. Thank you for your feedback, I really appreciate your comments.

StarStarStarStarStar very happy with appointment  — 

very helpful staff and I appreciated how everyone listened to my concerns and helped me


StarStarStarStarNo Star Great Service — 

Thoughtful and considerate staff


StarStarStarStarStar Thanks — 

The staff was courteous, professional, and provided great service.


StarStarStarStarStar good stuff — 

nice and courteous easy and quick


StarStarStarStarStar Everyone was GREAT! Especially the Dr — 

Everyone was GREAT! Especially the Dr. who found a problem in my eye, explained it, and put me at ease! He was wonderful, and I have m


StarStarStarStarNo Star The refraction part of the exam could have been more comprehensive unless this is done in the... — 

The refraction part of the exam could have been more comprehensive unless this is done in the prescreen. I was not sure about that.


Reply

The refraction in our office is split up between the pre-testing and the exam. In fact, I would say it is even more comprehensive than most doctors would perform. Thank you for your feedback.

StarStarStarStarStar Kutlertwala — 

I would refer a friend, Thank You, Donald Redl


Reply

Thank you for your comments. We rely heavily on referrals and appreciate you trusting us with your eyes.

StarStarStarStarStar retired — 

great service and personnel


Reply

Thank you very much for your comments. We try very hard to have the best people and service in the area.