Hoover Vision Center

Dr. Abnous Samford & Dr. Robin Marbourg

Star Star Star Star Star 55 Reviews

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Reviews

StarStarStarStarStar Review —    (Patient since 2018)

The staff was very kind and very helpful. My experience was really good. The wait was not long at all and everyone seemed to be concerned about my well being even in purchasing the right pair of glasses. I look forward to seeing them on my next visit.


StarStarStarStarStar An Excellent Provider —    (Patient since 2018)

I have been going for annual eye exams for 8-9 years. Last year I was a bit concerned about customer service as my wait time was unreasonable. This year, however, showed a great improvement as I was "in and out" in about an hour and 15 minutes. Considering dilation, glass fitting and such, this is a reasonable time. They brought back one of their prior employees so they now have 2 support staff, both of whom are helpful and friendly. Looking forward to going back next year.


StarStarStarStarStar Dr. Marbourg is always very thorough with exami... —    (Patient since 2018)

Dr. Marbourg is always very thorough with examining my eyes and I feel very confident with her attention. Since I have had some extraordinary negative situations with my eyes and eyesight, I can understand why Vision America chose her to keep up with my care.


StarStarStarStarStar Great, convenient location and parking at door.... —    (Patient since 2018)

Great, convenient location and parking at door. Dr. Samford went above and beyond to explain not only the need for testing, but also gave me immediate feedback on her findings and recommendations. Amy was very helpful as far as assisting me in choosing frames which would be flattering as well as functional and stylish. I would definitely recommend this practice to anyone wanting to monitor and protect his/her vision! Hard to put a price on eyesight!


StarStarStarStarStar Dr. Samford was so very sweet and patient with ... —    (Patient since 2017)

Dr. Samford was so very sweet and patient with my 2 year old daughter. She took time with us and answered all my questions! We look forward to another visit in 6 months


StarStarStarStarStar Great Place!  —    (Patient since 2017)

I love the staff and doctors at Hoover Vision. They were very patient with me while trying contacts for the first time. They are also great with appointment reminders and are eager to help with any problems that may arise.


StarStarStarStarStar Friendly office, caring doctors and pleasant at... —    (Patient since 2018)

Friendly office, caring doctors and pleasant atmosphere.


StarStarStarStarStar Dr. Samford is always very timely, professional... —    (Patient since 2018)

Dr. Samford is always very timely, professional and eager to answer any questions or concerns. Top notch service!


StarStarStarStarStar  —    (Patient since 2018)

Ive been a patient of Dr. Marbourg ver several years. She and her staff are very professional, thorough, friendly and helpful.


StarStarStarStarStar First Eye Appointment! —    (Patient since 2018)

This was my first ever eye appointment and it was a great experience! The front office staff was very nice and easy to work with. Dr. Samford was very knowledgeable and walked me through each step of the appointment. I felt very comfortable, and had a great first experience! Would definitely recommend Dr. Samford to others!


StarStarStarStarStar Very professional and thorough examinations. I ... —    (Patient since 2018)

Very professional and thorough examinations. I trust the doctors there


StarStarStarStarStar No complaints or grumbling  —    (Patient since 2017)

No complaints or grumbling when I got caught in holiday traffic and ran late. Cheerful customer service.


StarStarStarStarStar WONDERFUL DOCTORS WITH A GREAT STAFF —    (Patient since 2017)

WONDERFUL DOCTORS WITH A GREAT STAFF


StarStarStarStarStar Very nice people that help you throughout your ... —    (Patient since 2017)

Very friendly people that help you throughout your visit


StarStarStarStarStar Really nice people who know their stuff! —    (Patient since 2017)

Really nice people who know their stuff!


StarStarStarStarStar This was my first time to Hoover Vision Center ... —    (Patient since 2017)

This was my first time to Hoover Vision Center and it was excellent. the staff was very nice and so was the Dr I had seen that day. I will be coming here from now on


StarStarStarStarStar Accommodated my needs for a quick appointment. ... —    (Patient since 2017)

Accommodated my needs for a quick appointment. Doctor and staff were attentive to me as a customer and patient. Greatly appreciated. Overall my visit was a positive experience and I will.return to them in the future.


StarStarStarStarStar Amazing office  —    (Patient since 2017)

I can not say enough good things about Hoover Vision Center. Dr. Samford was so nice and patient with my busy five year old and the staff was great with scheduling and insurance issues.


StarStarStarStarStar The doctors and the staff were super awesome to... —    (Patient since 2017)

The doctors and the staff were super awesome to work with the only thing that I felt needed to be more transparent was the collection of frames available it was very small and I wish it was a bit more frames for me to choose from other than that very professional very thougrough


StarStarStarStarStar Everyone in the office is helpful and nice. Dr... —    (Patient since 2017)

Everyone in the office is helpful and nice. Dr. Samford is thorough and experienced. Excellent experiences over several years.


StarStarStarStarStar Great place, friendly and quality service —    (Patient since 2017)

been using Dr, Sanford for several years. She helps me with my contacts, glasses and also keeps a track on my special eyesore needs due to diabetes.


StarStarStarStarStar I love this place, wonderful, knowledgeable and... —    (Patient since 2017)

I love this place, wonderful, knowledgeable and and kind employees


StarStarStarStarStar The staff was courteous and helpful. Dr. Samfor... —    (Patient since 2017)

The staff was courteous and helpful. Dr. Samford was friendly and professional. She explained everything before she did it, and made sure I understood the results of the tests. They made sure I was comfortable at all times and helped me pick out the right glasses for my face. I would definitely go back!


StarStarStarStarStar Highly Recommended —    (Patient since 2017)

Excellent care. Very thorough and compassionate!


StarStarStarStarStar Very kind and professional. It was so easy to s... —    (Patient since 2017)

Very kind and professional. It was so easy to set up an appointment online and the email/text reminders were extremely helpful. They're prompt and straightforward-nothing stressful or confusing.


StarStarStarStarStar Staff very helpful. Made you feel like a valuab... —    (Patient since 2017)

Staff very helpful. Made you feel like a valuable customer


StarStarStarStarStar always great to visit this office. very easy  —    (Patient since 2017)

always great to visit this office. very easy


StarStarStarStarStar Dr. Samford has been keeping an eye on my eyes ... —    (Patient since 2017)

Dr. Samford has been keeping an eye on my eyes for over 10 years now, and has done nothing but right by me. I highly recommend her...


StarStarStarStarStar Everyone is nice and professional  —    (Patient since 2017)

Everyone is nice and professional


StarStarStarStarStar  —    (Patient since 2017)

Enjoy coming to your office everyone is extremely nice and professional


StarStarStarStarStar Always feel well taken care of each time I visi... —    (Patient since 2017)

Always feel well taken care of each time I visit.


StarStarStarStarStar Thank you Dr. Samford, for making the world bri... —    (Patient since 2017)

Thank you Dr. Samford, for making the world brighter one eye at a time ! Always a great experience!!


StarStarStarStarStar EXCELLENT SERVICE! Been going here for years!! —    (Patient since 2017)

EXCELLENT SERVICE! Been going here for years!!


StarStarStarStarStar Great Eye MD. —    (Patient since 2017)

Have had Robin as my Eye MD for years. She is great and takes care of my eyes.


StarStarStarStarStar  —    (Patient since 2017)

Enjoy coming for my appointment each year. I feel like I receive the very best of care.


StarStarStarStarStar Dr. Samford is knowledgeable, friendly, and eff... —    (Patient since 2017)

Dr. Samford is knowledgeable, friendly, and efficient. Great experience!


StarStarStarStarStar Quick wait time, friendly, and easygoing —    (Patient since 2017)

Quick wait time, friendly, and easygoing


StarStarStarStarStar Great place to get an eye exam —    (Patient since 2017)

Dr. Samford is does a great job explaining everything she is doing while your exam is going on.


StarStarStarStarStar Very pleasant experience.  —    (Patient since 2017)

Very pleasant experience.


StarStarStarStarStar Staff friendly and knowledgeable. Great first i... —    (Patient since 2017)

Staff friendly and knowledgeable. Great first impression. Doctor was on time and took care of my eye needs promptly. I will recommend to family and friends


Reply

Thank your for your review!

StarStarStarStarStar have already referred many times. —    (Patient since 2017)

have already referred many times.


StarStarStarStarStar I was very impressed with the staff, the examin... —    (Patient since 2017)

I was very impressed with the staff, the examination and especially with the doctor.


Reply

Thank you for your review! We are so glad you had a good experience at our office.

StarStarStarStarStar Thanks for working me into your schedule. —    (Patient since 2017)

Thanks for working me into your schedule.


Reply

Anytime!

StarStarStarNo StarNo Star Not impressed —    (Patient since 2018)

This was my first visit. I was desperate for an appt as I haven't been able to see my regular optometrist. However, after arriving 30 minutes early as requested to complete paperwork, I waited an hour before being seen. While selecting my frame, the person that came in after me was examined BEFORE me. Adding insult to injury, the assistant left early and didn't give me the final price for my frame and lenses. Why waste my time selecting the frame and allowing someone to get in front of me if your not even going to give me the price of my lenses. 😟😠


Reply

We are so sorry you did not have a good experience at our office. As a new patient, we do ask that you arrive 15-30 minutes early to fill out paperwork. Our doctors see patients in order of appointment time, not arrival time. So in some cases it's not always who was here first that gets pulled back to see the doctor first. Although, we can see how this can be confusing/frustrating! On the specific day you were here, we were also running a little behind due to an emergency patient and our optician had to leave a few minutes early for personal reasons. We apologize profusely for any inconvenience this may have caused you and hope that we can make it up to you in the future. Please let us know if you have any further questions or concerns.

StarStarStarStarNo Star Long-time Customer —    (Patient since 2018)

I have been a customer for 10 years and feel that Dr. Samford does a great job.


Reply

Thank you so much for your review! We appreciate your business for last 10 years and hope to continue to give you the best eye care possible for many years to come!

StarStarStarStarStar The entire staff is so friendly, helpful and ju... —    (Patient since 2018)

The entire staff is so friendly, helpful and just full of personality....including the doctor. Wouldn't think of going anywhere but Hoover Vision Center.


StarStarStarStarStar The doctors are excellent,friendly and helpful.... —    (Patient since 2018)

The doctors are excellent,friendly and helpful. Very professional, I never mind going...except for the eye dilation !


StarStarStarStarStar  —    (Patient since 2017)

I really enjoyed my appointments. Their service was exceptional. I really appreciated the staff and reminder calls. The office staff was wonderful with me in making appointments. I had a great experience with my Dr. She answered all of my questions and made sure she understood what I was asking and helped me understand any and all procedures that I had questions about. I felt that I was in extremely capable hands and that my Dr. cared about me and my eyes. I would recommend this Dr. and office to anyone who is looking for individual care and eye support.


StarStarStarStarStar Very Satisifed —    (Patient since 2017)

I have been wearing contacts and glasses for 40 years and found Hoover Vision to be the most helpful in giving me customized solutions to my problems. I appreciated the extra customer service.


Reply

Thank you so much for your feedback! We appreciate you!

StarStarStarStarStar Professional and quick! —    (Patient since 2018)

The front desk staff was efficient and helpful. They got me back quickly and the Dr. got to me almost immediately. There was little to no wait time. Things were very clearly explained to me and I left with no questions or concerns.


StarStarStarStarStar Great service, very proffesional staff. I am ve... —    (Patient since 2017)

Great service, very proffesional staff. I am very satisfied.


StarStarStarStarStar Great professional group of people. —    (Patient since 2017)

Great professional group of people.


StarStarStarStarStar Always friendly and receptive. My work schedule... —    (Patient since 2017)

Always friendly and receptive. My work schedule doesnt always allow me to schedule in advance but when I need anything Dr. Sanford's team works me into her schedule.


StarStarStarStarStar Easy to find with easy navigation. —    (Patient since 0001)

Easy to find with easy navigation.


StarStarStarStarStar Dr. Abnous Samford has always been very profess... —    (Patient since 2018)

Dr. Abnous Samford has always been very professional and friendly at every visit.