Reviews

Love the office and staff and Dr. Heitmeier. Did NOT love having to wait almost 50 minutes to move past chairs in foyer.

Apr 25, 2019

They worked around my busy schedule to make my appointment. The were professional,friendly, knowledgeable, and patient.

Apr 23, 2019

Everyone from the moment I walked in the door to the checkout were professional and courteous. Dr. Langhetee is wonderful!!

Apr 14, 2019

I appreciate the professionalism and kindness. From the eye exam to eye wear purchase, fabulous job.

Apr 11, 2019

Good experience, was there less time than i expected, everyonecwas friendly and very professionally. Thanks

Apr 7, 2019

No long wait. Best staff courteous, professional and caring.

Apr 3, 2019

In all the years that I have been seen at this office the wait is ridiculous. It seems like a Medicaid office. The waiting areas are too small for the amount of people coming in and out. Some of the staff are not clear in explaining certain insurance issues to the patients.

Apr 3, 2019

We are always pleased with the interaction with physicians (for cataracts and retina services). The experience with all telephone service contacts was abdominal.

Apr 3, 2019

This is a great place to have your eyes examined and to get glasses and contacts. The staff is friendly, caring, and the doctors are great. I highly recommend this office.

Mar 23, 2019

That was my first and last visit. The wait was 3 hours long and the waiting room was super crowded. It was the most horrible Dr.'s appointment I've ever had. Emergency room visits are shorter. I'll never go back, EVER!!!!

Mar 20, 2019

I have been a patient for 10 plus years.

Mar 16, 2019

the wait time is to long @ least 1 1/2 hours for a appt. from beginning to end TOO LONG OF A WAIT!!!!!!!!!!!!!!!!!!!!!!!!

Mar 13, 2019

Family, professional atmosphere.

Mar 12, 2019

I love my doctor ( Dr. Ellen Nguyen). She is very professional, thorough, & sweet. The staff are very nice & have great genuine smiles. I have been coming to Heitmeier since about 2015 and am always treated with professionalism, kindness & respect. Of course this must work both ways. The patient must always realize we are their to seek help & we must treat the Heitmeier staff with the same courtesy, kindness & respect as well.

Mar 4, 2019

Excellent and professsional

Feb 18, 2019

My wait was brief and the service was good. Thank you..

Feb 12, 2019

I've heard for over 20 years what very good care and service Dr. Heitmeier's office provides. I visited there 2/4/20 and was not disappointed! Left very satisfied! Will definitely recommend him.

Feb 9, 2019

Ellen is great. I prefer not to be at any medical office longer than necessary but want all the information that I need. Ellen allows that. She's thorough in her exams and providing information and she's efficient with her time usage. In that, I never feel like I'm rushed and always leave feeling as though I've received all the information that I need.

Feb 6, 2019

The expierience was a pleasant one. Very friendly and informative interfaces with the staff. There is always room for small improvements, which is why I gave 4 stars instead of 5.

Feb 5, 2019

The service was good. The exam was friendly and professional. The results were positive.

Jan 31, 2019

Great service, takes time to explain exam results and care plan

Jan 30, 2019

Dr. Heithmeier and his staff are very friendly and professional with their customers. I was very happy with the service they extended to me and I did not spend all day there. I was able to have my eye exam and get fitted for my eye glasses all within an 1 hour 30 minutes. I give Dr Heitmeier and his team 2 thumbs up 👍🏽👍🏽and ⭐️⭐️⭐️⭐️⭐️ rating.

Jan 23, 2019

I love my new eye doctor. Thank you Dr. Tiffany for your accuracy and short wait time. Thank you Dr. Heitmeyer for handpicking her specifically for me and my eye care needs.

Jan 23, 2019

Rating 5 stars. I appreciate your online follow up services.

Jan 21, 2019

Been patient for long time. Good staff, good doctors

Jan 16, 2019

The service was great, and they are always very helpful and nice to me.

Jan 12, 2019

for my first time here i love it

Jan 9, 2019

My appointment was awesome. Everyone was very helpful and accommodating.

Jan 1, 2019

As always, I am very pleased with Dr Langhetee, he is

Jan 1, 2019

Everyone was nice, took care of me and made sure I understood everything.

Jan 1, 2019

I was very pleased with my visit to your office during my appointment I was treated very well and didn't have to wait long to be seen thank you for your time and your courteous service

Dec 26, 2018

The best !!! We travel from the north shore to see Dr. Heitmeier. His entire staff from the receptionist to the eye care department for glasses are so professional.

Dec 25, 2018

Dr. Heitmeier and his staff are always so nice and professional. They are always concerned and take care of me in a timely manner.

Dec 25, 2018

It is always a pleasure to have my vision checked by Dr Heitmeier and his staff. They are pleasant and thorough.

Dec 22, 2018

I had been into the office twice before I was seen. My visit was delayed the second time over 45 min. Everyone is courteous, not efficient.

Dec 21, 2018

I get many alerts to remind me of my upcoming appointment. The online presence is fine.

Dec 18, 2018

The service was very good. Employees were very helpful.

Dec 12, 2018

Excellent practice, from start to finish everyone is warm and welcoming. Thank you!

Dec 8, 2018

After rescheduling my appointment a few days later. I was early for the appointment. I waited over an hour to be seen. Then I waited another hour after the testing just to see the doctor. It made me very anxious and I had plans that made me late. Very bad scheduling but good assistants and doctor.

Nov 21, 2018

Always a pleasant visit and exemplary professionalism by the staff, and especially the attending physician.

Nov 21, 2018

Staff was informative and explained each test performed and was knowledgeable

Nov 10, 2018

I was very surprised when I got to my appointment, on time by the way. When the associated told me I had to pay a $40.00 copay. I explained I didn't know that I didn't bring my card that I use to pay doctor bills. The clerk said coldly that I couldn't be serviced if I can't pay first. I asked politely if I could mail a check back. I knew I didn't have a balance. She said she was going to ask bookkeeping, she came back shortly and said they told her no. I had to use my household card and went into overdraft. I was very upset.

Nov 3, 2018

The waiting area chairs are deplorable! They are beyond putting in the trash. I was there 2-1/2 hours for a general eye exam.

Oct 31, 2018

Amazing and friendly staff! I ended up at the wrong location and they still took me in! My doctor was very informative and took time to answer all of my questions.

Oct 28, 2018

My appointment was for 1:30 and I didn't see the Dr. until 3:00

Oct 28, 2018

I love Dr HeitMeier, he truly cares about his patients. I did not even have to wait long , in the past was hours by the time we would get finished. It was so much calmer and peaceful. At one time I was going to complain to the Doctor about how rude a few of the ladies were to my mother. But wow so much has changed since our last visit .

Oct 14, 2018

Fine, except I get a bit confused about my prescriptions and self treatment after leaving. Seems to me, a set of directions, written, is in order.

Oct 8, 2018

Everyone was very professional and friendly. I enjoyed my visit.

Oct 6, 2018

Dr. Heitmeier is wonderful. My family and I have been going to him for years and he is always so caring and sincere. I would recommend him to all my friends and family.

Oct 4, 2018

Convenient, friendly staff, very busy office.

Sep 29, 2018

As always, your business provided excellent service.

Sep 27, 2018

Great service and wonderful employees.

Sep 26, 2018

Excellent as always, just more time than normal.

Sep 22, 2018

Dr. Heitmeier is a real good Doctor and he treat's me very well. I feel good after seeing him.

Sep 22, 2018

The staff was very friendly and caring as always. The doctor was very polite and caring as well. The wait time was less than 45 minutes. All in all, the visit was very satisfactory.

Sep 22, 2018

Dr. Ellen Nyugen is a treat. We are so sorry she is leaving. She will be missed.

Sep 5, 2018

Dr. Heitmeier was great! Professional, thorough, and solicitous. Thanks, Dr. Heitmeier!

Sep 5, 2018

While I was really not happy about the 45+ minute wait, I was very, very happy to get help from Dr. Langhetee. He diagnosed my problem within seconds of careful examination of my eye and within another few seconds I was feeling relief. He truly made a difference in my quality of life and I am thankful for your practice and doctors like him.

Aug 30, 2018

My visit to the office is always pleasant. I enjoy the care shown to the staff and especially Doctor Langhetee and all the other doctor's I had the pleasure of receiving treatment from. I felt Doctor Langhetee was very knowledgeable about my injury. Thank you Doctor Heitmeier for your decades of service to my family.

Aug 14, 2018

I was well satisfied with the service I received and will recommend you to others -- thank you

Aug 12, 2018

Dr. Langhette is a awesome eye Doctor.

Aug 7, 2018

The best staff and doctors by far. They are very friendly and great at what they do.

Aug 6, 2018

WITHOUT QUESTION THE MOST COMPREHENSIVE EYE EXAM I HAVE EVER HAD. DR. HEITMEIR WAS THOROUGH AND ANSWERED ANY AND ALL QUESTIONS. THE STAFF IS EQUALLY UP TO THAT STANDARD AS WELL.

Aug 2, 2018

The visit was more than satisfactory. The equipment and service was marvelous. The Doctor told me everything I needed to know and explained his reason why. It was a great visit.

Jul 31, 2018

The staff is great as well as the doctors, but the wait time is horrible. I think its due to the retina doctor only going in 2 Thursdays of the month

Jul 24, 2018

Excellent eyecare by marvelous staff!

Jul 23, 2018

The appointment took a long time but the dr. Didn't take much time checking my eyes. I chose to go to a 'real' dr instead of the mall thinking I should get a quality exam but it was just an eye test basically. The worst part was it was the same dr I had 2 years ago and his recommendations were Not the same. Last time he recommended bifocals. This time he said I only need readers. Did my eyes heal themselves? Made no sense. I mean even the DMV says I need glasses for distance ...but he was about to send me out without a prescription for distance. I had to tell him I wanted one in addition to the readers.

Jul 17, 2018

Doctors are great. Overall was great just a little issue with ordering contacts.

Jul 15, 2018

Everyone was nice and very professional. The tech that examined me was informative and professional. The doctor was as easy to talk to as any doctor I ever experienced. She took time to explain the photos of the back of my eyes, asked and informed me of family history as related to my eyes, told me what I must do to maintain healthy vision while dealing with my illness(diabetes). It was a great experience.

Jul 3, 2018

Excellent service from doctors and staff members

Jul 1, 2018

I have seen Dr Langhetee for about 7 years. He does a wonderful job explaining everything. He really cares about the patient. I have recommended him to my family, friends and coworkers.

Jun 26, 2018

All the staff was polite, had great customer service skills,and very helpful.

Jun 24, 2018

I always have a great experience at Dr Heitmeier office. I always get great customer service and friendly staff.

Jun 23, 2018

I was greeted with a courteous receptionist. The receptionist explained my medical benefits and my copay. Excellent Staff!

Jun 20, 2018

Dr. Heitmeier is always professional and helpful, as is the entire staff that I've had the pleasure of being served by. You can't go wrong here!

Jun 19, 2018

I, once again, am very disappointed in your office. My daughter had an awful experience and now I did too. I paid $70 fitting fee for contacts. Girl dialated my eyes BEFORE I was fitting with new contacts. She handed me the card to see what I could read with new contacts and I couldn’t see anything. Went home with those contacts and once eyes were back to normal the new contacts were not allowing wing me to see clearly. Now I have to make another visit to your office to get refitted. I am sure will have to wait forever for that. I will not be back to your office after I am finished with this visit. You have lost our family.

Jun 18, 2018

The wait for a routine eye exam was 2.5hours. I had an 8:45 appointment and wasn’t seen until 11:00. My insurance also wasn’t verified and was charged as though I didn’t have any. I have been a patient for 25 years but after my last 2 visits I will be seeking a new doctor

Jun 11, 2018

I have been a customer for many years and have always enjoyed the service and professionalism you have provided. David O'Leary

Jun 11, 2018

I have always have an exceptional experience with your staff and especially Dr. Langetee.

Jun 6, 2018

Incorrect folder was given to the tech by the office. The tech was the one who noticed the mistake when she had doubts that the age on the folder could not be my real age. Had she not noticed, I could have been given a wrong treatment for me eyes !

Jun 3, 2018

Dr. Henry P. Langhetee is an exemplary doctor. He has taken care of my vision needs for over 13 years and I wouldn't trust my eyesight to any other doctor. He's compassionate and very caring.

May 30, 2018

Dr. "L" is great and takes the time to explain any issues you may have,

May 30, 2018

Always have had a good experience with this office. They are very busy, but yet keep close to their scheduled appointments.

May 29, 2018

Always a pleasure to deal with Heitmeier group!

May 22, 2018

For such a busy office, the wait was not long, very thorough assessments, and friendly staff. The highlight is that Dr. Heitmeier himself, assessed my child's vision. He is very personable and communicated expectations so clear to my child, that it he walked away very confident in the next steps for his vision! Dr. Heitmeier, you and your staff are greatly appreciated!

May 21, 2018

The service was great and the staff was wonderful as always!

May 20, 2018

Dr Heitmeier is awesome. Professional, knowledgeable and really caring about his patients. Look no further, he’s the best.

May 13, 2018

Although I thoroughly appreciated and valued my visit with the doctor (after having to fight with the scheduler) to get an appointment, there are intake procedures I would like to see better handled. Patient care was thorough and Dr. Kennedy is a consummate professional and skilled in his craft.

May 12, 2018

My visit was very professional and everyone that I dealt with was very nice nd courteous and the Dr. was thorough I have No complaint about this facility I would recommend too people.

May 9, 2018

Everyone was so helpful with such great hospitality.

May 9, 2018

Started at the clinic in 2006. For the last 8-10 years I see Dr. Langhetee. Always pleased with the information he gives so that I can understand my diagnosis. Recently I had my very first ocular migraine. He showed me a little video and told me to keep and eye on this (pun intended).

May 6, 2018

I was impressed with the different screenings that were done at my visit.

May 1, 2018

Service was great and fast

May 1, 2018

Excellent treatment from beginning to end of office visit.

Apr 30, 2018

I like Dr. Langetee because he is jolly and explains what is going on in the exam.

Apr 25, 2018

Love going to this appointment.

Apr 23, 2018

Overall I had a wonderful experience

Apr 9, 2018

Service was excellent but I did fall n hurt my back. Back is still sore

Apr 7, 2018

I am always please with the care and professionalism received with I visit. I receive a thorough examination at each visit.

Apr 2, 2018

We are quite satisfied with eye care provided by Dr. Langhette and the staff at Dr. Heitmeier's eye care.facility. They treat patients with respect and prescribe care very effectively.

Mar 28, 2018

Organized and thorough services.

Mar 28, 2018

Dr. Heitmeier and his staff are very professional. The office are very knowledgeable of your eye needs and very proficient. They care about the need of their customers and I will continue going to Dr. Heitmeier as long as possible. Thanks for all you have done for me Doc.

Mar 17, 2018

I sat and waited for 1 Hour and 20 min’s passed my appointment time, so I left without seeing the Dr.

Mar 15, 2018

I arrived for an 8:30 appointment, having been told by the scheduler that I was the first appointment of the day. By 9:10, my name had not been called nor a copay collected. I asked the receptionist why, and she stated that my chart needed to be pulled from the back. After waiting for a few more minutes, my name was called, copay collected, and I was sent to the back and met with an associate. I complained that I had already been there 45 minutes, and was told that there were three people in front of me. I relayed my knowledge of being the 'first appointment of the day' only to be told that Heitmeier was triple booking patients. So, three people had the same time slot with the same doctor!! Moving along, I was put in the next room and told to place my chin and forehead on the equipment to read eye charts. I did not see that the chin rest nor the forehead rest were cleaned, nor did I see any wipes in the room to accomplish this. My eyes were dilated and I waited to see the doctor. When he finally came in, he spent less than 5 minutes with me. I understand Heiteier's desire to be as profitable as possible. However, I left feeling as though I had just participated in some sort of 'eye-patient-mill' and had not received what I felt was a thorough exam by the doctor. And there had been zero consideration for my time. I will not be returning to Heitmeier.

Mar 14, 2018

Warm and caring environment. State of the arts equipment with thorough exams and very informative. Love Dr Heitmeier.

Mar 6, 2018

see below. my review is at the bottom of the page under Comments.

Feb 28, 2018

I enjoy my visits. Everyone is kind and I don't spend half of my day here. Thanks for your kindness everyone.

Feb 26, 2018

Thorough excellent service

Feb 25, 2018

Dr David Heitmeier is a wonderful doctor. He had such a great staff.

Feb 19, 2018

GREAT EXPERIENCE, ALL THE ASSISTANCE WERE EXCELLENT, INCLUDING THE DOCTOR.

Feb 15, 2018

So sweet and caring of my condition. You never hear doctors tell you "They are praying for you" Dr. Heitmeier you are truly one of a kind. xoxo

Feb 14, 2018

excellent service in all respects

Feb 11, 2018

Always a pleasant experience at the clinic.

Jan 30, 2018

Quality establishment, excellent service and care, highly qualified doctors and personnel, comprehensive treatment with state of the art technology.

Jan 29, 2018

I was impressed by how caring n ad supportive Dr. L was on short notice.I have recommended your practice to friends.

Jan 20, 2018

Even when ya'll are really busy My appointment time in never more than 10-15 late, well within acceptable limits.

Jan 9, 2018

I had an excellent visit and was verry happy with it and the reslulte.

Dec 24, 2017

The appointment was overbooked. I spend about four hours waiting for services.

Dec 18, 2017

I always hate scheduling and going to my annual appointment, but am usually pleasantly surprised after and wonder what my hesitation is. One of main reasons is dilating my pupils and rendering me useless after at work. But as usual my appointment was a good experience, discovered my blood sugar out of control time has started showing up in my eyes, and also discovered with newer equipment and narrow angles, I don't need dilating. It was all good and I look forward to reversing the diabetic retinopathy.

Dec 4, 2017

4 stars due to wait. The requirement of 20 characters is too much.

Nov 29, 2017

Always professional and cares about his patients

Nov 26, 2017

The online survey is very good . It give you the opportunity to get feedback from customers about your services

Nov 22, 2017

Great people who work here and very helpful in assisting appointment work around.

Nov 15, 2017

Everyone was friendly and professional. Made my 7 year old son comfortable.

Nov 14, 2017

Mix up with seeing doctor Cangelosi on Sat 11/4 Not happy that his assistant or whatever did not call me back.

Nov 9, 2017

Dr. Longentee is always cleans his equipment before he ask you to put your face on it. He is very good at explaining conditions and procedures as well as options

Oct 30, 2017

Great service friendly staff

Oct 24, 2017

***** As usual, my visit was conducted very professionally and with as much speed as would allow the patients to converse with the doctor or eye techs.

Oct 24, 2017

Service was excellent, Dr Canglosi is an awesome guy. Did a great job on my surgery.

Oct 23, 2017

I love Heitmeir eye center, you guys are not just a business, your family. Keep up the good work!

Oct 22, 2017

Wait times are too long.

Oct 17, 2017

Very thing was great I rate your a 5

Oct 17, 2017

Same morning appointment, did not have to wait long. Caring and courteous treatment. Couldn't have been better.

Sep 28, 2017

Five stars to rate the folks that take my sight seriously!

Sep 25, 2017

I appreciate the updates and notices

Sep 17, 2017

Dr. Langhetee is amazing! Just as friendly and helpful and comforting as whenever I was little. The staff is super friendly and prompt. I've loved seeing this business grow into what it has come today as I've grown up as well.

Aug 23, 2017

great team of professionals.

Aug 20, 2017

The doctors and staff are very polite, professional and caring. My visits are always satisfactory.

Aug 16, 2017

Awesome visit. The doctor was very informative and explained my situation to me in great detail.

Aug 14, 2017

Good service, the workers are friendly and kind

Aug 7, 2017

Great I was finished in 10 minutes

Jul 30, 2017

The visit with Dr. Frisbee is always friendly, cordial, and efficient.

Jul 26, 2017

Very professional and polite staff

Jul 18, 2017

I enjoyed my visit with you all, my service was great! Eye examine, glasses were ready in 3 days i was told 7-10 days. It was so awesome to pick them up on a Saturday, i was in and out. First time visit 5 stars thanks to everyone!

Jul 17, 2017

I always have a very pleasant visit. Keep up the great job guys.

Jul 12, 2017

Professional team of doctors and staff that provides excellent service to patients.

Jul 12, 2017

Thanks, it's keep us in the know.

Jun 23, 2017

Very good. Staff is quite friendly

Jun 20, 2017

The staff showed patience with me by explaining the tests being done. Dr. Heitmeier spent time talking to me about my plan of care for my eyes. The wait wasn't long in the waiting room.

Jun 17, 2017

Excellent service from Dr Cangelosi & staff

Jun 16, 2017

Dr. Inkster was the absolute sweetest and helped me to understand everything going on everything was very timely and everyone was very nice.

Jun 6, 2017

Thanks for seeing me after an accident which require a quick visit to have my eye examined an to replace my glasses. To be received by the staff and Dr Langhetee will never be forgotten.

Jun 4, 2017

I think your online presence is great.

May 29, 2017

Overbooked appointments leading to a 2 hour incomplete visit.

May 22, 2017

I waited a long time in the back. It was very confusing in the back to many people and too much movement

May 21, 2017

Very efficient office with knowledgeable staff

May 21, 2017

Place is clean and the staff very professional.

May 18, 2017

Great seeing and looking forward to my next visit

May 16, 2017

I always have a pleasant experience when I come to get my eyes examined

May 16, 2017

He was very professional and explain my problem to me

May 11, 2017

Very professional and courteous to all customers.

May 9, 2017

Fast, efficient, professional office. Totally satisfied.

May 9, 2017

Very good service and even though they seemed a little understaffed, they still serviced everyone in a timely fashion.

May 6, 2017

Dr. Heitmeier, is so caring to all of his patients. He does a thorough evaluation each and every time I visit. He is second to none. Thanks Dr. Heitmeier, you're the best.

May 1, 2017

Thanks to Mr. Heitmeier and his staff. I always feel like they take great care of me , from my appointments, text messages, glasses, evaluations, etc. A class "A" doctor and staff.

May 1, 2017

Really pleased with my exams/tests. I didn't feel rushed at anytime. Everyone was very pleasant.

Apr 25, 2017

Everyone was friendly and competent. Dr. Langhetee explained things to me and made me feel comfortable and was friendly.

Apr 18, 2017

I love Dr.Heitmeier, he is an exceptional doctor!!! Dr.Heitmeier as well as his staff, are all very nice and welcoming. I enjoy visiting them, they are all so knowledgeable!!! Thank you for your expertise!

Apr 10, 2017

Like the online communication, it keeps me up to date on my appointments.

Apr 9, 2017

Everyone was very professional and thorough. It went smoothly as usual.

Apr 9, 2017

The visit was fine. Even with it being busy we were taken care of. After the visit when attempting to get a receipt for a rebate that we were told about I have had endless issues. The lady answering the phone was exceptionally rude not letting me finish speaking before transferring me to billing. It has been 2 weeks since they put my receipt in the mail and it has still not arrived. I can't get any assistance in getting what I need and that will cost me $200 dollars. While the visit was great it is almost enough to make me find somewhere else to get my contacts.

Apr 5, 2017

I was very satisfied with how thorough the check up was. They checked about everything that they could.

Apr 2, 2017

I was treated very well and professionally

Mar 29, 2017

Staff were very cordial and professional.

Mar 29, 2017

Excellent Service, Short wait time.

Mar 28, 2017

I really like Dr. Nguyen but I was not really happy about my last appointment. I arrived on time and the place was packed, however I did not have to wait as long as I expected. Everyone was friendly but I feel that when they did get to me, I was rushed quickly through the process and shortly was on my way. I am not complaining about the speed but I feel like things were missed because so many people were there and they were just trying to get through everyone. I was there for my contacts and had asked at check in about getting a new prescription for my glasses, since they were a couple of prescription changes between visits. The lady at the desk said that they would take care of it. They also asked if I was getting my eyes dialated. I didn't know this was an option, since I get it at almost every yearly visit. I had already prepared for the possibility. I had my contacts and eyes checked, had a brief meeting with Dr. Nguyen, and she walked me out. No glasses prescription and misinformation about how to get them refilled :(

Mar 21, 2017

I enjoyed my first visit to your office, my eye exam was very helpful. I will look forward to returning for my follow-up. The staff was super friendly!

Mar 19, 2017

I am grateful for the excellent care I received.

Mar 14, 2017

I have had 3 great visits to the facility with Dr Nguyen.

Mar 8, 2017

The whole experience was VERY stressful as both the staff & drs were crisscrossing each other for the entire TWO hours it took me to have a regular annual visit. I was moved from one holding room to another which was frustrating. I witnessed one patient abort his appointment as he could not edit any longer. Sorry but my experience was awful. I left without ordering my glasses and contacts as I had family responsibilities to attend.

Mar 1, 2017

I waited 40 minutes before being called to begin my exam. Then another 20 minutes before actually seeing the Dr. My appointment took 2 hours which is unacceptable. Don't book patients so close together.

Feb 28, 2017

Great visit. Was seen in a timely manner and the staff was professional and friendly.

Feb 25, 2017

It was great everything I need it was taken care of doctor know what he's doing

Feb 22, 2017

Entire staff was friendly, polite and attentive. Excellent visit!

Feb 19, 2017

Love Dr. Langhetee. He always explains everything that's going on with my eyes.

Feb 16, 2017

From the time I walked in and left my service was excellent. The staff and Dr. Henry Langhetee are very professional and made it very comfortable. I was in and out in a matter of time. Dr. Henry Langhetee has always been on point with my vision. Thank you, Elsa Chesnut Thank you

Feb 14, 2017

I go there because of the great treatment i get buy everyone working there.

Feb 12, 2017

Service was very good and prompt

Feb 4, 2017

Great staff and wonder personalities! I love it at Heitmeier and company!

Jan 31, 2017

The eyecare that I receive from Dr. Nuygen is excellent and very confident that I am in good hands!

Jan 30, 2017

Although not one person I interacted with introduced themselves, the rest of the appointment was fine, everything was well explained.

Jan 28, 2017

Outstanding service...as always

Jan 25, 2017

Have meter and test strips on hands to check blood sugar

Jan 23, 2017

Extremely good service and a great Doctor.

Jan 22, 2017

The staff and Doctors do a great job, thorough and friendly.

Jan 14, 2017

Excellent support for my problem

Jan 13, 2017

Very good eye care as always.

Jan 10, 2017

I always find my visits informative.

Jan 4, 2017

Great professional service in a friendly atmosphere

Jan 1, 2017

Dr. Nguyen was very good and informative on initial visit.

Dec 28, 2016

My visit was rushed by the doctor. I attempted to advise of an ongoing issue but not allowed to finish before a suggestion was made but no explanation of the issue. The total time with provider was under 4 minutes which included the walk to discharge.

Dec 27, 2016

Visit was great with Dr. Heitmeier as usual, Just on the business side of things, there could be some improvements. To jump from vision plan copay to medical plan copay and no communication as to why does not make happy customers. Taking the time to go over why and not have the patient to have to ask would be great. And to say I don' t know why and let me get someone who does, is way better than trying to answer and making it worse.

Dec 26, 2016

I really enjoyed the professional and courteous service received at your office.

Dec 23, 2016

I am very pleased with Dr. Henry Langhetee! He was referred to me as an eye doctor who was excellent about patient rapport and answering questions. I had many, many questions about a condition I have called Central Retinal Vein Occlusion. He was so patient and so helpful so that I could get a better understanding. I see a Retinal Specialist who provides specific care, but for eye exams, glasses and questions... I see Dr. Langhetee, and I am so grateful that he is available to me. The office has state-of-the-art equipment for in-depth eye exams, and the staff are personable and professional.

Dec 21, 2016

Everything went ok. What fast but not that fast like my other visit. I know they been busy with lot appointment. So far they are good they keep you update on everything.

Dec 20, 2016

I appreciate the interest after an appointment.

Dec 14, 2016

Everyone is kind and helpful. The staff seems very knowledgeable and that makes the generally long wait to actually see the doctor much more tolerable. And Dr. Heitmeier is always very pleasant and personable. Quality care exceeds any other issues.

Dec 12, 2016

A 4 hour wait for an eye doctor is a ridiculous waste of my time. Unless there are immediate changes I will seek care somewhere else.

Dec 11, 2016

I received very professional and courteous service from Dr Heitmeier and his staff. I've been a patient for nearly 10 years now and don't plan on switching

Dec 7, 2016

Paige was argumentative when I returned call to the office regarding voice mail left on my phone to tell me Dr. Heitmeier would not be there on 11/23 for my scheduled appointment & was unprofessional when I arrived telling other clerk "I told ya" & telling me "your ears must have been burning and then snickering when I said why were you were talking bad about me.

Nov 28, 2016

The doctors who work here are all great. The wait time continues to be their biggest challenge. My appointment was for 10:25am, and I had an 11:30 in Metairie that I had to cancel as I did not leave the office until 12 noon. The appointment itself only lasted 10 - 15 minutes; the rest was all wait time to be seen. Then, after that, I was told to have a seat so that I can wait again to order my contacts. I used to be able to order my contacts at checkout. There was no chance I was going to continue to wait, so I said I would order by phone, but will more than likely simply mail order at this point. I travel a lot for my work, so it's inconvenient to have to spend 2 hours at the eye doctor for a 15 minute appointment. This happens every time, for all the years I've gone there, and there does not appear to be any concern on the doctors part that my time is just as valuable as yours.

Nov 24, 2016

Very professional great service

Nov 21, 2016

Scheduling an appointment wasn't very pleasant. Rep made me feel like I was bothering her. I didn't wait long. The doctor was vert inviting and professional.

Nov 20, 2016

Satisfied with the visit.

Nov 20, 2016

Pleased with service and wait time. Extremely busy but kept busy by going to different rooms for testing. Smile.

Nov 19, 2016

Was very pleased with everything.

Nov 19, 2016

Awesome experience, great customer service, extremely knowledgeable.

Nov 17, 2016

I enjoy going to my eye doctors appointment everyone is professional and friendly

Nov 17, 2016

Everything was good except wasn't told the steps - was in a room, then out, then in a room, then out. It wasn't until the third room that anyone told me what was going on. An explanation would be nice for each room visit. Not that I don't know, but it is the reassurance and the waiting time which need to be explained, from room to room. Thank you.

Nov 14, 2016

I appreciate the genuine friendliness of the staff. They are sincere, E. J. Elliott

Nov 1, 2016

Wonderful staff. Always kind and professional.

Oct 31, 2016

I would easily give a five star rating. Service with Dr. Heitmeier , Dr. Thompson and their staff was awesome.

Oct 27, 2016

My appt was for 2:45 pm. I wasn't seen until 4:30 pm. Then the Dr wanted to reschedule my appt because he had 5 other patients to see. My first appt was for Friday and it had to be rescheduled. Not very happy with the place.

Oct 26, 2016

Although the office is big and busy, when it is your turn the care and service you get from the staff and doctor is superior. It's as if you are the only patient in the office.

Oct 22, 2016

Very professional walked in and was out within two hours

Oct 19, 2016

Very professional walked in and was out within two hours

Oct 19, 2016

It's always a great experience

Oct 18, 2016

AWESOME SERVICE EMPLOYEES WORKED TOGETHER TO MAKE ME FEEL LIKE I TRULY MATTERED AND IT WAS A PLEASURABLE EXPERIENCE AS ALWAYS

Oct 14, 2016

I think I am still getting over the shock of how horrible my experience has been with this association. From my eyes being dialated and a doctor never looking at them to a wrong prescription being written off of a clerk having me read 4 lines when I first got to office. To after over two months and having to pay out of pocket for another doctor to find out RX was wrong and the so called best quality lenses I paid out of pocket for were actually the cheapest out there. I finally, thanks to another doctor have my correct glasses and am on drops I need to be on for a pressure problem which this doctor did not treat.

Oct 14, 2016

The staff is very pleasant, friendly and helpful. Dr. Heitmeier is very through, he explains each step of the exam process and provides you with a detailed description of your diagnosis.

Oct 9, 2016

Everyone had a pleasant attitude and great work ethic.

Oct 9, 2016

I began to have problems with my eyes over a weekend. When I called for an emergency appointment for that Monday, I was so impressed by the concern of your staff member who graciously searched until she found a time slot so that I could be seen later that day.

Oct 8, 2016

Great job! Everyone was great.

Oct 8, 2016

Staff was courteous and respectful. Waiting time was minimal.

Oct 8, 2016

I had to leave early with seeing the doctor waited two hours that is uncalled for

Oct 1, 2016

Very helpful and keeps me on track since I can add to my outlook calendar.

Sep 26, 2016

The employees were polite and professional but the wait of 2 hrs was not appreciated and hope that will not happen again.

Sep 24, 2016

This was my first vist,everyone was professional and very nice.Thank you

Sep 24, 2016

Very efficient and timely. Did not have to wait long.

Sep 21, 2016

I HAVE BEEN A PATIENT FOR SEVERAL YEARS AND ALWAYS SATISFIED

Sep 20, 2016

You guys are great. Just takes too long.

Aug 27, 2016

Three stars, but I could not change the stars on the rating scale. Everyone is very friendly but the process to get seen seems very chaotic. I didn't see the doctor for an hour. I saw two other people - again very nice - but I didn't see why they needed to have me see 2 people for a regular contact eye exam.

Aug 24, 2016

Had to wait over an hour after initial examination before seeing Doctor.

Aug 24, 2016

I am most appreciative of the professional, courteous and timely visit I experienced. I am also extremely impressed with all the state of the art technology used to enhance my eye care and monitor my ongoing eye health issues.

Aug 23, 2016

The whole staff was kind and knowledgeable.

Aug 20, 2016

I left the office concerned about my diagnosis and no one gave me any advice about what i should be doing about my situationand told me to come back in two months so im thinging if this is serious why is my next visit. in oct

Aug 20, 2016

I think the world of Dr. Legettee! And appreciate the whole staff!

Aug 17, 2016

Love the whole staff I was in and Putin less than 30 min and the doctor was able to diagnose a problem that the emergency room at ochsner couldn't

Aug 10, 2016

Love the whole staff I was in and Putin less than 30 min and the doctor was able to diagnose a problem that the emergency room at ochsner couldn't

Aug 10, 2016

Friendly staff, office is close to my home so easy access. Given thorough examine & my questions were answered to my understanding. Very satisfied!

Aug 2, 2016

Your service is always excellent. I recommend you every chance I get. David you're the best.

Aug 1, 2016

Great place for my family!!!

Jul 31, 2016

My experience was great. I went in with problems, and 3 days later had made major improvements based on the doctor's approach for treatment.

Jul 30, 2016

Very professional staff. Exam is thorough and Dr. Langhetee explains everything in a way that anyone could understand.

Jul 27, 2016

Excellent physician and staff. My emergency situation was immediately addressed and treated. Dr. even contacted me in the evening hours to ensure progression of his treatment.

Jul 20, 2016

I want to thank you for the e-mails. Since I have my eye examination I have received two reminders that I need to schedule for an appointment. They need to some how turn off the reminders once eye examination is completed.

Jul 18, 2016

The Doctor explained what was going on with my eyes. She was very professional and courteous

Jul 14, 2016

Would never think to access eye care any where else.

Jul 7, 2016

My visit was horrible due to long delays in care.

Jun 28, 2016

I really like the online thing its very helpful. Thanks for doing it, it's great keep it going love it

Jun 26, 2016

The CSR was in training and had to swipe my debit card about 4 times. She said only the co-pay of $45.00 was charged, but an additional $39.60 was also charged on my debit card. I left several messages with a billing rep (Julie) she has not returned my call. I will wait another business day before letting the bank handle this.

Jun 25, 2016

I always receive excellent eye care on my appoints.

Jun 25, 2016

I love this eye doctor for my family and i wont switch back to any others. They are well organized and lets u know what going on every minute.

Jun 20, 2016

Heitmeier Vision Care is very knowable about your rye care they took very good care of me. I will recommend them to all my family and friends.

Jun 20, 2016

This location provides quality eye care, but every time I go, the wait times are astronomical. My appointment was at 9am, the lobby was packed. I didn't leave until 1230 in the afternoon. My last few visits have been like this. My routine eye exam shouldn't take up my entire day...

Jun 16, 2016

Enjoyed the experience greatly!

Jun 16, 2016

Had a eye exam at Dr. Heitmeier office and the employees were wonderful and timely. When I visited I had Dr. Nuygen and she was the best eye doctor I have ever been to. She examples what she was looks at and for and the reason. Leaving there I felt that I learned something and had a great exam.

Jun 16, 2016

My visit went very well, everyone was very efficient, professional and kind. Thank you. Maxine LaCour.

Jun 9, 2016

Best eye exam...I ever had.

Jun 8, 2016

Friendly and professional employees. Knowledgeable and helpful. Great service provided

May 30, 2016

Two hours is too long to wait. Patients shouldn't be booked so close together.

May 28, 2016

Great physician and staff. Very professional and efficient operation. Short waiting time. Dr. Langhetee very good and thoroughly explains medical condition.

May 25, 2016

Staff is very professional and nice, place is clean, and speedy service.

May 19, 2016

Outstanding service as always!

May 17, 2016

Had a professional experience

May 15, 2016

Everyone was very kind and I did not have to wait long.

May 5, 2016

Great experience overall!!

May 2, 2016

My visit was excellent. All the staff was very helpful and courteous.

May 2, 2016

Everything went OK at my appointment.

Apr 20, 2016

5 star rating and service. I was in and out in less than an hour for an entire eye exam and contact fitting!

Apr 17, 2016

Best optometrist I have ever seen! Best vision I have had in years! Knowledgeable, courteous staff and great technology.

Apr 13, 2016

This was my first visit to your office and I felt welcomed by everyone I encountered. Once my name was called I moved quickly through the screening process. Looking forward to my next appointment in 2017. A truly positive experience.

Apr 12, 2016

The ladies who Check you in should be a better people person. Not all of them just the one I encountered that's your front line from there you perceive the rest to be like her. Thank god it was not. Great visit after the front desk. I rate it a 2 star because that is your first impression the front desk

Apr 12, 2016

From check in to check out, everyone was very helpful and kind. Loved seeing so many smiles! It would be nice if there could be an area to get a cup of coffee while waiting.

Apr 12, 2016

I had to wait an hour & 20 minutes to be called the first time & I had to wait over three hours past my appointment time to see the doctor. And then I was asked to see someone other than my regular doctor.

Apr 12, 2016

I was not told why I needed to come back by the Doctor the girl when I checked out had to tell me.

Apr 4, 2016

You need to honor appointment with a more timely manner. I believe you overbook appointment s

Apr 3, 2016

no comment at this time. everything was fine and on time

Apr 2, 2016

Waited too long in between being treated. But I would do it again. I got a very good exam.

Apr 2, 2016

I checked in with the front desk and was told that the apt that I made several weeks prior, was not in the system, but that they could take me as a walk-in. I waited a long time to be seen, I was there over 2 hours total. This was extremely tough, and I was told it was a slow day. I was not pleased. I work as well, therefore time is precious to everyone. I was also surprised at the cost for bi-focal readers; expensive I think. I was able to drop the price $80, by not getting glare reduction, ridiculous. I was told that it will take several weeks for my glasses to come in, this is a long time. I could have gone elsewhere and saved time and money.

Mar 28, 2016

Very professional staff! Everything is always explained to you in detail and the Doctor doed not rush. He always sits and takes his time. The front desk staff is always smiling and very pleasant.

Mar 27, 2016

Dr. Langhetee is a great doc and spends quality time with you but every time I have an appt., it takes a total of 2 hours to get out of there which is why I have to schedule it at the end of my workday. Don't know why this is but think this area needs improvement somehow.

Mar 22, 2016

the staff at this location has this "wanting to get things out of the way" attitude, that you just feel like the "next" person on their calendar to call to get their pupils dilated.... it is a convenient location, but nothing extraordinary, they are efficient. the staff i normally get are not happy to see you, they are happy we are one of their last appts for the day...

Mar 22, 2016

The doctor was good and discussed my situation. The appointment was for 1:15 but it was 2:00 when I saw the doctor.

Mar 21, 2016

Satisfied client. I like Dr. Heitmeier.

Mar 21, 2016

I really liked the doctor who saw me. She made me feel very comfortable.

Mar 20, 2016

Everything was in appropr

Mar 20, 2016

I was at the office for over 2 hours which I feel is excessive

Mar 15, 2016

after being call the wait to see the doctor was over 45 minutes

Mar 14, 2016

Be able to accept my vision insurance

Mar 14, 2016

I was very much satisfied with my visit and treatment I received 👍

Mar 12, 2016

Operates like a well oiled machine.

Mar 7, 2016

5 STARS Dr. Ellen Nguyen is awesome, patient, knowledgeable, kind. The staff in the eyeglass area helped me pick out a pair of frames that fit my face. She was honest because I have a wide face. I like that she was honest with me, so that I will be comfortable (and cute) in my new frames! Keep up the good work!!!

Mar 4, 2016

Very competent and professional. Agency. The wait was longer than expected but I think that is rekatex to the high quality services they render.

Mar 1, 2016

I recommend no changes. Everything was great.

Feb 29, 2016

Appointments are never on time.

Feb 28, 2016

will make appointment for the rest of my family

Feb 28, 2016

My visit, as always, was quite pleasant. The staff is extra friendly, which is also the usual. I would definitely refer others to this eye clinic. The doctors are knowledgeable and seem to be totally interested in the care of their patients.

Feb 27, 2016

Your doctors, especially one, are regularly late for appointments. Your patients'\time is valuable to them, so keep the appointments on time. Not 1 hour late.

Feb 23, 2016

Very nice and friendly staff!

Feb 22, 2016

I was told I was some sort of eye tumor without much information except that it could be cancer. Then asked to come back in a month. No further information so I'm in limbo for a whole month not knowing what is really going on. Seems to me one month is a long time if in fact it's eye cancer. I wasn't told of any treatment options or anything about it. Hoping it's okay.

Feb 21, 2016

My visit was pleasant dr.e.nguyen takes time with her patients and seems so compassionate.

Feb 8, 2016

Most of the exams are done by non doctors. One can only hope they are good at what they do.

Feb 8, 2016

Your clinic charged me more than my vision care plan allows. The Optometrist barely spent any time with me.

Feb 3, 2016

I think everyone should wear a name tag.

Feb 1, 2016

Very pleased. Very efficient staff.

Jan 31, 2016

I have referred people in the past, but I was told the waiting can be a bit much. I enjoy the staff and the thoroughness of explanations given for the health of my vision.

Jan 27, 2016

I appreciate written notices.

Jan 27, 2016

my wait to see the Dr was almost an hour

Jan 17, 2016

A Busy place But the staff makes work well

Jan 16, 2016

My visit was topnotch ,especially my eye dr.and the young lady who helped me pick out the perfect eye glasses frame.

Jan 13, 2016

Only problem I had was the check in lady was preoccupied with a young woman , who was all mixed up with her prescription. That took over 25 minutes, before I was called up to give my copay, and insurance card. She should have been referred to the glasses dept. Then I waited from 1:20 until 2:15 before being called in by person who did my vitals for eyes. All went smooth, after that.

Jan 12, 2016

I would like to see less waiting time.

Jan 12, 2016

I could not perform some of the test needed,however,your staff was kind and very understanding we got it done.

Jan 11, 2016

Every thing was fine , Thanks for asking Elaine Auzenne

Jan 11, 2016

Don't change a thing. Mrs.Benard is the best hope I can see her every visit!!! Wonderful staff.

Jan 10, 2016

The lady with the glasses was rude. While I was speaking to the young dark completed lady about the charges the other person got up looked at me and discussing or talking about me to another Co worker. That was not appreciated very rude and very unprofessional. I literally almost got a refund and walked out. The person that was "helping" me said they get this complaint about the charges all the time and had the attitude I just had to deal with it. Not a very good first impression.

Jan 10, 2016

I know you've expanded in the back, but the front has way too little seating for those waiting to be called back. My son has a disability and it's difficult to navigate the front waiting area.

Jan 9, 2016

Your office schedules to many patients at the same time, my appointment was for 9:45, I waited 30 minutes to go in the back. Very seldom does a patient go smoothly. I know it is a business, however, my time is as valuable as yours. Really considering moving to another dr because it never gets better. Each visit is the same as far as the timing. I do feel like once you are in the back the service is wonderful.

Jan 9, 2016

I was in and out like a flash.....

Jan 7, 2016

Clients should not be able to talk on cell phones and play videos. It was very disturbing in the back waiting room to sit & listen to all that craziness. Several staff members walked passed the clients & no one asked they stop or at least turn the volume down. Although there was adequate seating on arrival as asked above, however 2 clients that arrived after me were seen by the Dr before me. That was very upsetting. M. Givens (Rayna's Mother)

Jan 6, 2016