Heitmeier Vision
Dr. David Heitmeier
600
Reviews
Address:
3501 Holiday DriveSte 201
New Orleans
,
Louisiana
70114
View Map
Phone:
504-368-7081
Fax:
504-368-7081
Email:
Reviews
Finest Eye Care Facility — YETTA A.
(Patient since 2015)
All of the staff are always friendly and very professional. I’ve been seeing Dr. Heitmeier more years than I can count and would not think of trusting my eyesight to anyone else. He has all of the latest equipment and technology at his office, so I feel confident that I am getting the best care possible.
Oct 14, 2019
Good. No way I can forget or miss an appointmen... — STEVEN Z.
(Patient since 2016)
Good. No way I can forget or miss an appointment!
Oct 14, 2019
Mrs. — DIANNE L.
(Patient since 2018)
After going through procedures prior to seeing Doctor, I do not feel patients should be seated back out in the general waiting room with others waiting to be called to the back.
Oct 2, 2019
I received good service in every area in clinic... — SEYMAND B.
(Patient since 2017)
I received good service in every area in clinic and all the employee's respectful and professional
Sep 24, 2019
Other than waiting a hour, after signing in. Th... — BRUCE R.
(Patient since 2015)
Other than waiting a hour, after signing in. Than service was great.
Aug 31, 2019
Very prompt. Personal. And I like my dr. Nguyen... — LENA C.
(Patient since 2016)
Very prompt. Personal. And I like my dr. Nguyen.
Aug 31, 2019
As always the examines are always great - the y... — LARRY B.
(Patient since 2016)
As always the examines are always great - the young lady who took care of me when my glasses came in was indeed very nice to deal with. Keep it up.
Aug 30, 2019
The medical attention given my eyes — OSCAR P.
(Patient since 2016)
The medical attention given to my eyes by the staff is exceptional.
Aug 30, 2019
Excellent service and professionalism. — KENNER R.
(Patient since 2015)
Excellent service and professionalism.
Aug 17, 2019
— LYDIA G.
(Patient since 2017)
Based on my last visit, I will not be back. The women working the front desk did not greet me and were bickering among themselves. The exam by the tech could have been better performed by a robot. She didn’t explain anything she was doing and I couldn’t see from the new prescription she tested me for. I told this to the Dr but she did not try to get my prescription adjusted, she wrote my prescription the same as my old glasses. The Dr did not talk to me about the health of my eyes but she did try to sell me contacts. The contact sales pitch was the most that she said to me and I expressly told the receptionist, tech and Dr that I came in specifically because I was seeing a great deal of floaters and was worried about my eyes. Upon asking the Dr if my eyes were ok she said “Yeah, my prescription is higher than yours.” This did not reassure me!! I have been going to the eye Dr for 34 years. This is the worst service I’ve ever had.
Aug 12, 2019
... — ERNEST O.
(Patient since 2015)
Came in for prescription for glasses, received it and ordered new lenses from your optical department. Presently awaiting the new lenses, so cannot comment on whether the prescription is correct. The OD who served me noted as he did last year that I have had bilateral cataract surgery. As he do d last year he asked me who did the work. I told him Dr. Ayala, formerly of Tulane. We discussed the thick lens in my left eye, and I told him that the right eye surgery went well, but the left was a “hard and lengthy surgery due to very hard cataract.Last year he praised Ayala’s abilities. This year he damned him as a surgeon but conceded he was “brilliant” and “smarter than me (the OD). He claimed that your office had seen a lot of bad results from Ayala, adding that cataract surgery only takes about 10 minutes. He then reiterated his sustain for Ayala’s surgery. To say that I was mystified at the OD’s unprofessional, in my opinion, comments is an understatement. I thought last year that the gentleman talked too much, but in the absence of Dr. Heitmeyer’s availability, I agreed to submit to his care for the limited purpose of an eyeglass exam. I shall let you know my further opinion when I receive my new lenses.
Aug 4, 2019
I have prescriptions that were sent to Walgreen... — NITA W.
(Patient since 2017)
I have prescriptions that were sent to Walgreens for eye drops that are outrageous high. I called to let the doctor know so she could send something else. I had to call a few times and finally someone called to say they sent a prescription over for something I am already using which was a waste because I have a lot left. So when asked which one of the other two she replaced she didn’t know. So I have yet to get the prescription.
Jul 27, 2019
Excellent service! Friendly staff! Outstanding ... — ADRIAN V.
(Patient since 2016)
Excellent service! Friendly staff! Outstanding eyeglass selection!
Jul 20, 2019
Dr.heitmeier is the best the staff is the best ... — DEBBIE T.
(Patient since 2016)
Dr.heitmeier is the best the staff is the best always a pleasure to come in and see him plus he promised to keep me sane for years to come😊
Jun 17, 2019
I had a great experience! Everyone was friendly... — PENELOPE B.
(Patient since 2016)
I had a great experience! Everyone was friendly and helpful.
Jun 16, 2019
My family and friends have been coming here for... — JORDAN O.
(Patient since 2016)
My family and friends have been coming here for over twenty years. It’s a shame that we’ve started looking for other options.
Jun 10, 2019
Best Eye Care in the Region — YETTA A.
(Patient since 2015)
All of the staff at Dr. Heitmeier’s office are pleasant and professional. I’ve been a patient of his for many, many, many years (not going to give away my age 😂) and wouldn’t think of going anywhere else for my eye care.
Jun 5, 2019
— JACQUELYN H.
(Patient since 2016)
Always, always, great, caring, and professional service.
Jun 4, 2019
Dr Kennedy was very thorough with my visit very... — JANET D.
(Patient since 2016)
Dr Kennedy was very thorough with my visit very informative. He gave me options and was not in a hurry. My only complaint was that I waited 3 hours to be seen
May 28, 2019
You can not ask for a better doctor. — LAURA P.
(Patient since 2015)
You can not ask for a better doctor.
May 23, 2019
Don’t do their due diligence when advising the ... — VICTORIA B.
(Patient since 2016)
Don’t do their due diligence when advising the clients on which actions should be taken for their situation .
May 19, 2019
Eye’m Ridiculous — TANYA P.
(Patient since 2015)
Title see comments below. I wrote it in the wrong place.
May 18, 2019
Pretty annoyed in order to get a contact prescr... — BRITTANY G.
(Patient since 2016)
Pretty annoyed in order to get a contact prescription I would have had to pay $50 just for a paper
May 14, 2019
Excellent visit — CHARLES ANDY W.
(Patient since 2016)
Dr. L and I had a very good discussion on my vision and how I should proceed with my eye care.
Apr 28, 2019
Love the office and staff and Dr. Heitmeier. D... — CONSTANCE B.
(Patient since 2015)
Love the office and staff and Dr. Heitmeier. Did NOT love having to wait almost 50 minutes to move past chairs in foyer.
Apr 25, 2019
Amazing staff! Kind, friendly, & very helpful — ANASTASIA G.
(Patient since 2017)
They worked around my busy schedule to make my appointment. The were professional,friendly, knowledgeable, and patient.
Apr 23, 2019
Excellent Staff — DONNA W.
(Patient since 2016)
Everyone from the moment I walked in the door to the checkout were professional and courteous. Dr. Langhetee is wonderful!!
Apr 14, 2019
I appreciate the professionalism and kindness. ... — VERNON G.
(Patient since 2016)
I appreciate the professionalism and kindness. From the eye exam to eye wear purchase, fabulous job.
Apr 11, 2019
Good experience, was there less time than i ex... — ROBERT F.
(Patient since 2016)
Good experience, was there less time than i expected, everyonecwas friendly and very professionally. Thanks
Apr 7, 2019
No long wait. Best staff courteous, professiona... — DAVID M.
(Patient since 2015)
No long wait. Best staff courteous, professional and caring.
Apr 3, 2019
In all the years that I have been seen at this ... — JAUCINTHIA V.
(Patient since 2016)
In all the years that I have been seen at this office the wait is ridiculous. It seems like a Medicaid office. The waiting areas are too small for the amount of people coming in and out. Some of the staff are not clear in explaining certain insurance issues to the patients.
Apr 3, 2019
We are always pleased with the interaction with... — BEAUREGARD F.
(Patient since 2016)
We are always pleased with the interaction with physicians (for cataracts and retina services). The experience with all telephone service contacts was abdominal.
Apr 3, 2019
This is a great place to have your eyes examine... — DOROTHY R.
(Patient since 2016)
This is a great place to have your eyes examined and to get glasses and contacts. The staff is friendly, caring, and the doctors are great. I highly recommend this office.
Mar 23, 2019
That was my first and last visit. The wait was ... — MARGINAL W.
(Patient since 2019)
That was my first and last visit. The wait was 3 hours long and the waiting room was super crowded. It was the most horrible Dr.'s appointment I've ever had. Emergency room visits are shorter. I'll never go back, EVER!!!!
Mar 20, 2019
I have been a patient for 10 plus years. — DEBORAH G.
(Patient since 2016)
I have been a patient for 10 plus years.
Mar 16, 2019
the wait time is to long @ least 1 1/2 hours fo... — GLYNN G.
(Patient since 2016)
the wait time is to long @ least 1 1/2 hours for a appt. from beginning to end TOO LONG OF A WAIT!!!!!!!!!!!!!!!!!!!!!!!!
Mar 13, 2019
Family, professional atmosphere. — ROLANDA R.
(Patient since 2016)
Family, professional atmosphere.
Mar 12, 2019
I love my doctor ( Dr. Ellen Nguyen). She is ve... — SANDRA J.
(Patient since 2016)
I love my doctor ( Dr. Ellen Nguyen). She is very professional, thorough, & sweet. The staff are very nice & have great genuine smiles. I have been coming to Heitmeier since about 2015 and am always treated with professionalism, kindness & respect. Of course this must work both ways. The patient must always realize we are their to seek help & we must treat the Heitmeier staff with the same courtesy, kindness & respect as well.
Mar 4, 2019
My wait was brief and the service was good. Tha... — DONALD B.
(Patient since 2016)
My wait was brief and the service was good. Thank you..
Feb 12, 2019
I've heard for over 20 years what very good car... — GRACE B.
(Patient since 2019)
I've heard for over 20 years what very good care and service Dr. Heitmeier's office provides. I visited there 2/4/20 and was not disappointed! Left very satisfied! Will definitely recommend him.
Feb 9, 2019
Ellen Is Awesome — JUSTIN J.
(Patient since 2016)
Ellen is great. I prefer not to be at any medical office longer than necessary but want all the information that I need. Ellen allows that. She's thorough in her exams and providing information and she's efficient with her time usage. In that, I never feel like I'm rushed and always leave feeling as though I've received all the information that I need.
Feb 6, 2019
The expierience was a pleasant one. Very frien... — OSCAR P.
(Patient since 2016)
The expierience was a pleasant one. Very friendly and informative interfaces with the staff. There is always room for small improvements, which is why I gave 4 stars instead of 5.
Feb 5, 2019
The service was good. The exam was friendly and... — CURTIS A.
(Patient since 2016)
The service was good. The exam was friendly and professional. The results were positive.
Jan 31, 2019
Great service, takes time to explain exam resul... — THEODORE W.
(Patient since 2016)
Great service, takes time to explain exam results and care plan
Jan 30, 2019
Dr. Heithmeier and his staff are very friendly ... — TIA R.
(Patient since 2019)
Dr. Heithmeier and his staff are very friendly and professional with their customers. I was very happy with the service they extended to me and I did not spend all day there. I was able to have my eye exam and get fitted for my eye glasses all within an 1 hour 30 minutes. I give Dr Heitmeier and his team 2 thumbs up 👍🏽👍🏽and ⭐️⭐️⭐️⭐️⭐️ rating.
Jan 23, 2019
Dr. Tiffany!!! — KEACHA D.
(Patient since 2018)
I love my new eye doctor. Thank you Dr. Tiffany for your accuracy and short wait time. Thank you Dr. Heitmeyer for handpicking her specifically for me and my eye care needs.
Jan 23, 2019
Rating 5 stars. I appreciate your online follow... — DIANNA D.
(Patient since 2016)
Rating 5 stars. I appreciate your online follow up services.
Jan 21, 2019
Been patient for long time. Good staff, good do... — ARTHUR A.
(Patient since 2015)
Been patient for long time. Good staff, good doctors
Jan 16, 2019
The service was great, and they are always very... — MILISSA C.
(Patient since 2017)
The service was great, and they are always very helpful and nice to me.
Jan 12, 2019
My appointment was awesome. Everyone was very h... — MARIA D.
(Patient since 2016)
My appointment was awesome. Everyone was very helpful and accommodating.
Jan 1, 2019
Semi-annual checkup. — CLAUDIA L.
(Patient since 2016)
As always, I am very pleased with Dr Langhetee, he is
Jan 1, 2019
Everyone was nice, took care of me and made sur... — NUHA A.
(Patient since 2018)
Everyone was nice, took care of me and made sure I understood everything.
Jan 1, 2019
Professional and courteous. — JOHN L.
(Patient since 2018)
I was very pleased with my visit to your office during my appointment I was treated very well and didn't have to wait long to be seen thank you for your time and your courteous service
Dec 26, 2018
The best !!! We travel from the north shore to ... — RONALD H.
(Patient since 2016)
The best !!! We travel from the north shore to see Dr. Heitmeier. His entire staff from the receptionist to the eye care department for glasses are so professional.
Dec 25, 2018
Dr. Heitmeier and his staff are always so nice ... — DONNALYN H.
(Patient since 2016)
Dr. Heitmeier and his staff are always so nice and professional. They are always concerned and take care of me in a timely manner.
Dec 25, 2018
Always a Pleasure — DANIELLE W.
(Patient since 2016)
It is always a pleasure to have my vision checked by Dr Heitmeier and his staff. They are pleasant and thorough.
Dec 22, 2018
I had been into the office twice before I was s... — LOIS G.
(Patient since 2016)
I had been into the office twice before I was seen. My visit was delayed the second time over 45 min. Everyone is courteous, not efficient.
Dec 21, 2018
I did not get seen this past visit. — KURT T.
(Patient since 2016)
I get many alerts to remind me of my upcoming appointment. The online presence is fine.
Dec 18, 2018
The service was very good. Employees were very... — ROMONA T.
(Patient since 2016)
The service was very good. Employees were very helpful.
Dec 12, 2018
Excellent practice, from start to finish everyo... — SARAH R.
(Patient since 2017)
Excellent practice, from start to finish everyone is warm and welcoming. Thank you!
Dec 8, 2018
After rescheduling my appointment a few days la... — DONNA C.
(Patient since 2015)
After rescheduling my appointment a few days later. I was early for the appointment. I waited over an hour to be seen. Then I waited another hour after the testing just to see the doctor. It made me very anxious and I had plans that made me late. Very bad scheduling but good assistants and doctor.
Nov 21, 2018
Always a pleasant visit and exemplary professio... — GEORGE S.
(Patient since 2016)
Always a pleasant visit and exemplary professionalism by the staff, and especially the attending physician.
Nov 21, 2018
Staff was informative and explained each test p... — DELIA T.
(Patient since 2017)
Staff was informative and explained each test performed and was knowledgeable
Nov 10, 2018
I was very surprised when I got to my appointment. — DIANNE S.
(Patient since 2018)
I was very surprised when I got to my appointment, on time by the way. When the associated told me I had to pay a $40.00 copay. I explained I didn't know that I didn't bring my card that I use to pay doctor bills. The clerk said coldly that I couldn't be serviced if I can't pay first. I asked politely if I could mail a check back. I knew I didn't have a balance. She said she was going to ask bookkeeping, she came back shortly and said they told her no. I had to use my household card and went into overdraft. I was very upset.
Nov 3, 2018
Deficiencies — SHARON W.
(Patient since 2016)
The waiting area chairs are deplorable! They are beyond putting in the trash. I was there 2-1/2 hours for a general eye exam.
Oct 31, 2018
Amazing service — MARIAH P.
(Patient since 2018)
Amazing and friendly staff! I ended up at the wrong location and they still took me in! My doctor was very informative and took time to answer all of my questions.
Oct 28, 2018
My appointment was for 1:30 and I didn't see th... — JENNIFER W.
(Patient since 2015)
My appointment was for 1:30 and I didn't see the Dr. until 3:00
Oct 28, 2018
I love Dr HeitMeier, he truly cares about his p... — PAULA F.
(Patient since 2018)
I love Dr HeitMeier, he truly cares about his patients. I did not even have to wait long , in the past was hours by the time we would get finished. It was so much calmer and peaceful. At one time I was going to complain to the Doctor about how rude a few of the ladies were to my mother. But wow so much has changed since our last visit .
Oct 14, 2018
— DONALD B.
(Patient since 2016)
Fine, except I get a bit confused about my prescriptions and self treatment after leaving. Seems to me, a set of directions, written, is in order.
Oct 8, 2018
Everyone was very professional and friendly. I ... — PAMELA B.
(Patient since 2016)
Everyone was very professional and friendly. I enjoyed my visit.
Oct 6, 2018
Dr. Heitmeier is wonderful. My family and I ha... — JAMES B.
(Patient since 2016)
Dr. Heitmeier is wonderful. My family and I have been going to him for years and he is always so caring and sincere. I would recommend him to all my friends and family.
Oct 4, 2018
Convenient, friendly staff, very busy office. ... — KATHLEEN F.
(Patient since 2018)
Convenient, friendly staff, very busy office.
Sep 29, 2018
As always, your business provided excellent ser... — ANYSIA T.
(Patient since 2018)
As always, your business provided excellent service.
Sep 27, 2018
Great service and wonderful employees. — ASHLE B.
(Patient since 2017)
Great service and wonderful employees.
Sep 26, 2018
Excellent as always, just more time than normal... — TOM T.
(Patient since 2016)
Excellent as always, just more time than normal.
Sep 22, 2018
Great medical facility — ROSLIND C.
(Patient since 2016)
Dr. Heitmeier is a real good Doctor and he treat's me very well. I feel good after seeing him.
Sep 22, 2018
The staff was very friendly and caring as alway... — DOROTHY R.
(Patient since 2016)
The staff was very friendly and caring as always. The doctor was very polite and caring as well. The wait time was less than 45 minutes. All in all, the visit was very satisfactory.
Sep 22, 2018
Dr. Ellen Nyugen — NICHOLAS K.
(Patient since 2016)
Dr. Ellen Nyugen is a treat. We are so sorry she is leaving. She will be missed.
Sep 5, 2018
— LINDA S.
(Patient since 2018)
Dr. Heitmeier was great! Professional, thorough, and solicitous. Thanks, Dr. Heitmeier!
Sep 5, 2018
Long wait, but worth it! — LUIS C.
(Patient since 2016)
While I was really not happy about the 45+ minute wait, I was very, very happy to get help from Dr. Langhetee. He diagnosed my problem within seconds of careful examination of my eye and within another few seconds I was feeling relief. He truly made a difference in my quality of life and I am thankful for your practice and doctors like him.
Aug 30, 2018
Thanks to Doctor's and staff. — PURNELLA S.
(Patient since 2016)
My visit to the office is always pleasant. I enjoy the care shown to the staff and especially Doctor Langhetee and all the other doctor's I had the pleasure of receiving treatment from. I felt Doctor Langhetee was very knowledgeable about my injury. Thank you Doctor Heitmeier for your decades of service to my family.
Aug 14, 2018
I was well satisfied with the service I receive... — ROSS G.
(Patient since 2017)
I was well satisfied with the service I received and will recommend you to others -- thank you
Aug 12, 2018
Dr. Langhette is a awesome eye Doctor. — HAILEY W.
(Patient since 2016)
Dr. Langhette is a awesome eye Doctor.
Aug 7, 2018
The best staff and doctors by far. They are ver... — HASAN H.
(Patient since 2016)
The best staff and doctors by far. They are very friendly and great at what they do.
Aug 6, 2018
WITHOUT QUESTION THE MOST COMPREHENSIVE EYE EXA... — ROY M.
(Patient since 2018)
WITHOUT QUESTION THE MOST COMPREHENSIVE EYE EXAM I HAVE EVER HAD. DR. HEITMEIR WAS THOROUGH AND ANSWERED ANY AND ALL QUESTIONS. THE STAFF IS EQUALLY UP TO THAT STANDARD AS WELL.
Aug 2, 2018
— ROBERT S.
(Patient since 2018)
The visit was more than satisfactory. The equipment and service was marvelous. The Doctor told me everything I needed to know and explained his reason why. It was a great visit.
Jul 31, 2018
The staff is great as well as the doctors, but ... — CLORENZA R.
(Patient since 2018)
The staff is great as well as the doctors, but the wait time is horrible. I think its due to the retina doctor only going in 2 Thursdays of the month
Jul 24, 2018
Excellent eyecare by marvelous staff! — BRAD R.
(Patient since 2017)
Excellent eyecare by marvelous staff!
Jul 23, 2018
Disappointed — MARGARET D.
(Patient since 2016)
The appointment took a long time but the dr. Didn't take much time checking my eyes. I chose to go to a 'real' dr instead of the mall thinking I should get a quality exam but it was just an eye test basically. The worst part was it was the same dr I had 2 years ago and his recommendations were Not the same. Last time he recommended bifocals. This time he said I only need readers. Did my eyes heal themselves? Made no sense. I mean even the DMV says I need glasses for distance ...but he was about to send me out without a prescription for distance. I had to tell him I wanted one in addition to the readers.
Jul 17, 2018
Doctors are great. Overall was great just a lit... — DONALD M.
(Patient since 2017)
Doctors are great. Overall was great just a little issue with ordering contacts.
Jul 15, 2018
Phenomenal Staff — DWAUNE P.
(Patient since 2018)
Everyone was nice and very professional. The tech that examined me was informative and professional. The doctor was as easy to talk to as any doctor I ever experienced. She took time to explain the photos of the back of my eyes, asked and informed me of family history as related to my eyes, told me what I must do to maintain healthy vision while dealing with my illness(diabetes). It was a great experience.
Jul 3, 2018
Excellent service — JANICE M.
(Patient since 2018)
Excellent service from doctors and staff members
Jul 1, 2018
Excellent Doctor — CLAUDIA L.
(Patient since 2016)
I have seen Dr Langhetee for about 7 years. He does a wonderful job explaining everything. He really cares about the patient. I have recommended him to my family, friends and coworkers.
Jun 26, 2018
All the staff was polite, had great customer se... — ARIANE D.
(Patient since 2018)
All the staff was polite, had great customer service skills,and very helpful.
Jun 24, 2018
I always have a great experience at Dr Heitmeie... — MILISSA C.
(Patient since 2017)
I always have a great experience at Dr Heitmeier office. I always get great customer service and friendly staff.
Jun 23, 2018
Yearly checkup — DONIES M.
(Patient since 2016)
I was greeted with a courteous receptionist. The receptionist explained my medical benefits and my copay. Excellent Staff!
Jun 20, 2018
Always professional and helpful — NICHOLAS T.
(Patient since 2018)
Dr. Heitmeier is always professional and helpful, as is the entire staff that I've had the pleasure of being served by. You can't go wrong here!
Jun 19, 2018
I, once again, am very disappointed in your off... — NICOLE F.
(Patient since 2016)
I, once again, am very disappointed in your office. My daughter had an awful experience and now I did too. I paid $70 fitting fee for contacts. Girl dialated my eyes BEFORE I was fitting with new contacts. She handed me the card to see what I could read with new contacts and I couldn’t see anything. Went home with those contacts and once eyes were back to normal the new contacts were not allowing wing me to see clearly. Now I have to make another visit to your office to get refitted. I am sure will have to wait forever for that. I will not be back to your office after I am finished with this visit. You have lost our family.
Jun 18, 2018
The wait for a routine eye exam was 2.5hours. ... — DANIELLE T.
(Patient since 2016)
The wait for a routine eye exam was 2.5hours. I had an 8:45 appointment and wasn’t seen until 11:00. My insurance also wasn’t verified and was charged as though I didn’t have any. I have been a patient for 25 years but after my last 2 visits I will be seeking a new doctor
Jun 11, 2018
President ... — DAVID O.
(Patient since 2017)
I have been a customer for many years and have always enjoyed the service and professionalism you have provided. David O'Leary
Jun 11, 2018
Donna Whittenburg — DONNA W.
(Patient since 2016)
I have always have an exceptional experience with your staff and especially Dr. Langetee.
Jun 6, 2018
Mistaken folder — SURENDRA B.
(Patient since 2016)
Incorrect folder was given to the tech by the office. The tech was the one who noticed the mistake when she had doubts that the age on the folder could not be my real age. Had she not noticed, I could have been given a wrong treatment for me eyes !
Jun 3, 2018
13 years of great service — CLAUDETTE S.
(Patient since 2016)
Dr. Henry P. Langhetee is an exemplary doctor. He has taken care of my vision needs for over 13 years and I wouldn't trust my eyesight to any other doctor. He's compassionate and very caring.
May 30, 2018
Best Eye Doctor Ever — EDWARD S.
(Patient since 2016)
Dr. "L" is great and takes the time to explain any issues you may have,
May 30, 2018
Always have had a good experience with this off... — JAMES J.
(Patient since 2016)
Always have had a good experience with this office. They are very busy, but yet keep close to their scheduled appointments.
May 29, 2018
Always a pleasure to deal with Heitmeier group!... — MICHAEL G.
(Patient since 2016)
Always a pleasure to deal with Heitmeier group!
May 22, 2018
Pleasant & thorough visit! — RYAN R.
(Patient since 2018)
For such a busy office, the wait was not long, very thorough assessments, and friendly staff. The highlight is that Dr. Heitmeier himself, assessed my child's vision. He is very personable and communicated expectations so clear to my child, that it he walked away very confident in the next steps for his vision! Dr. Heitmeier, you and your staff are greatly appreciated!
May 21, 2018
The service was great and the staff was wonderf... — NEA T.
(Patient since 2016)
The service was great and the staff was wonderful as always!
May 20, 2018
Dr Heitmeier is awesome — VITAROSE L.
(Patient since 2016)
Dr Heitmeier is awesome. Professional, knowledgeable and really caring about his patients. Look no further, he’s the best.
May 13, 2018
Although I thoroughly appreciated and valued my... — DONALDO B.
(Patient since 2018)
Although I thoroughly appreciated and valued my visit with the doctor (after having to fight with the scheduler) to get an appointment, there are intake procedures I would like to see better handled. Patient care was thorough and Dr. Kennedy is a consummate professional and skilled in his craft.
May 12, 2018
My visit was very professional and everyone tha... — ANGELA G.
(Patient since 2017)
My visit was very professional and everyone that I dealt with was very nice nd courteous and the Dr. was thorough I have No complaint about this facility I would recommend too people.
May 9, 2018
Everyone was so helpful with such great hospita... — JOY M.
(Patient since 2016)
Everyone was so helpful with such great hospitality.
May 9, 2018
Started at the clinic in 2006. For the last 8-1... — DEBORAH G.
(Patient since 2016)
Started at the clinic in 2006. For the last 8-10 years I see Dr. Langhetee. Always pleased with the information he gives so that I can understand my diagnosis. Recently I had my very first ocular migraine. He showed me a little video and told me to keep and eye on this (pun intended).
May 6, 2018
I was impressed with the different screenings t... — ALBERTHA K.
(Patient since 2016)
I was impressed with the different screenings that were done at my visit.
May 1, 2018
Excellent treatment from beginning to end of of... — CHERYL M.
(Patient since 2016)
Excellent treatment from beginning to end of office visit.
Apr 30, 2018
Dr. langetee — ANN M.
(Patient since 2016)
I like Dr. Langetee because he is jolly and explains what is going on in the exam.
Apr 25, 2018
Love going to this appointment. — GWENDOLYN W.
(Patient since 2016)
Love going to this appointment.
Apr 23, 2018
Overall I had a wonderful experience — VERA-ELLEN T.
(Patient since 2016)
Overall I had a wonderful experience
Apr 9, 2018
Service was excellent but I did fall n hurt my ... — PAULETTE F.
(Patient since 2015)
Service was excellent but I did fall n hurt my back. Back is still sore
Apr 7, 2018
Excellent Care — SONDRA M.
(Patient since 2015)
I am always please with the care and professionalism received with I visit. I receive a thorough examination at each visit.
Apr 2, 2018
We are quite satisfied with eye care provided b... — OSCAR P.
(Patient since 2016)
We are quite satisfied with eye care provided by Dr. Langhette and the staff at Dr. Heitmeier's eye care.facility. They treat patients with respect and prescribe care very effectively.
Mar 28, 2018
Organized and thorough services. — STEPHANIE J.
(Patient since 2017)
Organized and thorough services.
Mar 28, 2018
Dr. Heitmeier and his staff are very profession... — KEVIN T.
(Patient since 2016)
Dr. Heitmeier and his staff are very professional. The office are very knowledgeable of your eye needs and very proficient. They care about the need of their customers and I will continue going to Dr. Heitmeier as long as possible. Thanks for all you have done for me Doc.
Mar 17, 2018
I sat and waited for 1 Hour and 20 min’s passed... — CLIFFORD V.
(Patient since 2015)
I sat and waited for 1 Hour and 20 min’s passed my appointment time, so I left without seeing the Dr.
Mar 15, 2018
I arrived for an 8:30 appointment, having been... — MARCIA S.
(Patient since 2016)
I arrived for an 8:30 appointment, having been told by the scheduler that I was the first appointment of the day. By 9:10, my name had not been called nor a copay collected. I asked the receptionist why, and she stated that my chart needed to be pulled from the back. After waiting for a few more minutes, my name was called, copay collected, and I was sent to the back and met with an associate. I complained that I had already been there 45 minutes, and was told that there were three people in front of me. I relayed my knowledge of being the 'first appointment of the day' only to be told that Heitmeier was triple booking patients. So, three people had the same time slot with the same doctor!! Moving along, I was put in the next room and told to place my chin and forehead on the equipment to read eye charts. I did not see that the chin rest nor the forehead rest were cleaned, nor did I see any wipes in the room to accomplish this. My eyes were dilated and I waited to see the doctor. When he finally came in, he spent less than 5 minutes with me. I understand Heiteier's desire to be as profitable as possible. However, I left feeling as though I had just participated in some sort of 'eye-patient-mill' and had not received what I felt was a thorough exam by the doctor. And there had been zero consideration for my time. I will not be returning to Heitmeier.
Mar 14, 2018
Warm and caring environment. State of the arts... — JACQUELYN H.
(Patient since 2016)
Warm and caring environment. State of the arts equipment with thorough exams and very informative. Love Dr Heitmeier.
Mar 6, 2018
Nicholas Krochmal, customer — NICHOLAS K.
(Patient since 2016)
see below. my review is at the bottom of the page under Comments.
Feb 28, 2018
People — GERALYN H.
(Patient since 2016)
I enjoy my visits. Everyone is kind and I don't spend half of my day here. Thanks for your kindness everyone.
Feb 26, 2018
Dr David Heitmeier is a wonderful doctor. He ha... — PAULA F.
(Patient since 2018)
Dr David Heitmeier is a wonderful doctor. He had such a great staff.
Feb 19, 2018
GREAT EXPERIENCE, ALL THE ASSISTANCE WERE EXCEL... — MICHAEL A.
(Patient since 2016)
GREAT EXPERIENCE, ALL THE ASSISTANCE WERE EXCELLENT, INCLUDING THE DOCTOR.
Feb 15, 2018
So sweet and caring of my condition. You never ... — KEACHA D.
(Patient since 2018)
So sweet and caring of my condition. You never hear doctors tell you "They are praying for you" Dr. Heitmeier you are truly one of a kind. xoxo
Feb 14, 2018
excellent service in all respects — ROSS G.
(Patient since 2017)
excellent service in all respects
Feb 11, 2018
Always a pleasant experience at the clinic. — MICHAEL B.
(Patient since 2015)
Always a pleasant experience at the clinic.
Jan 30, 2018
Quality establishment — VICKIE M.
(Patient since 2015)
Quality establishment, excellent service and care, highly qualified doctors and personnel, comprehensive treatment with state of the art technology.
Jan 29, 2018
I was impressed by how caring n ad supportive D... — DONALD B.
(Patient since 2016)
I was impressed by how caring n ad supportive Dr. L was on short notice.I have recommended your practice to friends.
Jan 20, 2018
Great people — JAMES J.
(Patient since 2016)
Even when ya'll are really busy My appointment time in never more than 10-15 late, well within acceptable limits.
Jan 9, 2018
Excellent — LEON R.
(Patient since 2015)
I had an excellent visit and was verry happy with it and the reslulte.
Dec 24, 2017
The appointment was overbooked. I spend about f... — EMILE C.
(Patient since 2017)
The appointment was overbooked. I spend about four hours waiting for services.
Dec 18, 2017
I always hate scheduling and going to my annual... — NORRIS B.
(Patient since 2017)
I always hate scheduling and going to my annual appointment, but am usually pleasantly surprised after and wonder what my hesitation is. One of main reasons is dilating my pupils and rendering me useless after at work. But as usual my appointment was a good experience, discovered my blood sugar out of control time has started showing up in my eyes, and also discovered with newer equipment and narrow angles, I don't need dilating. It was all good and I look forward to reversing the diabetic retinopathy.
Dec 4, 2017
4 stars due to wait.The requirement of 20 char... — MARY ANN W.
(Patient since 2015)
4 stars due to wait. The requirement of 20 characters is too much.
Nov 29, 2017
— ROMONA T.
(Patient since 2016)
The online survey is very good . It give you the opportunity to get feedback from customers about your services
Nov 22, 2017
Great people who work here and very helpful in ... — ROBERT B.
(Patient since 2016)
Great people who work here and very helpful in assisting appointment work around.
Nov 15, 2017
Everyone was friendly and professional. Made m... — RYLEN S.
(Patient since 2015)
Everyone was friendly and professional. Made my 7 year old son comfortable.
Nov 14, 2017
Mix up with seeing doctor Cangelosi on Sat 11/... — GEORGE S.
(Patient since 2015)
Mix up with seeing doctor Cangelosi on Sat 11/4 Not happy that his assistant or whatever did not call me back.
Nov 9, 2017
Dr. Longentee is always cleans his equipment be... — ANSANTA C.
(Patient since 2016)
Dr. Longentee is always cleans his equipment before he ask you to put your face on it. He is very good at explaining conditions and procedures as well as options
Oct 30, 2017
Great service friendly staff — LISA D.
(Patient since 2017)
Great service friendly staff
Oct 24, 2017
***** As usual, my visit was conducted very pro... — CHERYL M.
(Patient since 2016)
***** As usual, my visit was conducted very professionally and with as much speed as would allow the patients to converse with the doctor or eye techs.
Oct 24, 2017
Service was excellent, Dr Canglosi is an awesom... — GLENN M.
(Patient since 2017)
Service was excellent, Dr Canglosi is an awesome guy. Did a great job on my surgery.
Oct 23, 2017
— ROLANDA R.
(Patient since 2016)
I love Heitmeir eye center, you guys are not just a business, your family. Keep up the good work!
Oct 22, 2017
Very thing was great I rate your a 5 — PAMELA G.
(Patient since 2017)
Very thing was great I rate your a 5
Oct 17, 2017
Same morning appointment, did not have to wait ... — SUSAN H.
(Patient since 2016)
Same morning appointment, did not have to wait long. Caring and courteous treatment. Couldn't have been better.
Sep 28, 2017
Five stars to rate the folks that take my sight... — BRENDA L.
(Patient since 2015)
Five stars to rate the folks that take my sight seriously!
Sep 25, 2017
Dr. Langhetee is amazing! Just as friendly and ... — CECILIA B.
(Patient since 2016)
Dr. Langhetee is amazing! Just as friendly and helpful and comforting as whenever I was little. The staff is super friendly and prompt. I've loved seeing this business grow into what it has come today as I've grown up as well.
Aug 23, 2017
The doctors and staff are very polite, professi... — DOROTHY R.
(Patient since 2016)
The doctors and staff are very polite, professional and caring. My visits are always satisfactory.
Aug 16, 2017
Awesome visit. The doctor was very informati... — ANTOINE K.
(Patient since 2016)
Awesome visit. The doctor was very informative and explained my situation to me in great detail.
Aug 14, 2017
Great I was finished in 10 minut — WINIFRED M.
(Patient since 2015)
Great I was finished in 10 minutes
Jul 30, 2017
The visit with Dr. Frisbee is always friendly, ... — BEAUREGARD F.
(Patient since 2016)
The visit with Dr. Frisbee is always friendly, cordial, and efficient.
Jul 26, 2017
Very professional and polite staff — IAN P.
(Patient since 2017)
Very professional and polite staff
Jul 18, 2017
I enjoyed my visit with you all, my service was... — TALESHIA R.
(Patient since 2017)
I enjoyed my visit with you all, my service was great! Eye examine, glasses were ready in 3 days i was told 7-10 days. It was so awesome to pick them up on a Saturday, i was in and out. First time visit 5 stars thanks to everyone!
Jul 17, 2017
I always have a very pleasant visit. Keep up t... — PAULINE B.
(Patient since 2016)
I always have a very pleasant visit. Keep up the great job guys.
Jul 12, 2017
Professional team of doctors and staff that pro... — JONATHAN N.
(Patient since 2016)
Professional team of doctors and staff that provides excellent service to patients.
Jul 12, 2017
Thanks, it's keep us in the know. — WALTER H.
(Patient since 2017)
Thanks, it's keep us in the know.
Jun 23, 2017
Very good. Staff is quite friendly — RICHARD E.
(Patient since 2015)
Very good. Staff is quite friendly
Jun 20, 2017
The staff showed patience with me by explaining... — SANDRA J.
(Patient since 2016)
The staff showed patience with me by explaining the tests being done. Dr. Heitmeier spent time talking to me about my plan of care for my eyes. The wait wasn't long in the waiting room.
Jun 17, 2017
Very pleased — DEBORAH D.
(Patient since 2016)
Excellent service from Dr Cangelosi & staff
Jun 16, 2017
:)) — SHAYLA L.
(Patient since 2017)
Dr. Inkster was the absolute sweetest and helped me to understand everything going on everything was very timely and everyone was very nice.
Jun 6, 2017
.. — LLOYD H.
(Patient since 2016)
Thanks for seeing me after an accident which require a quick visit to have my eye examined an to replace my glasses. To be received by the staff and Dr Langhetee will never be forgotten.
Jun 4, 2017
I think your online presence is great. — WANDA M.
(Patient since 2016)
I think your online presence is great.
May 29, 2017
Overbooked appointments leading to a 2 hour inc... — DANIELLE T.
(Patient since 2016)
Overbooked appointments leading to a 2 hour incomplete visit.
May 22, 2017
I waited a long time in the back. It was very ... — AMY M.
(Patient since 2016)
I waited a long time in the back. It was very confusing in the back to many people and too much movement
May 21, 2017
Very efficient office with knowledgeable staff — LORI B.
(Patient since 2016)
Very efficient office with knowledgeable staff
May 21, 2017
Professional Eye Care. — GLORIA B.
(Patient since 2015)
Place is clean and the staff very professional.
May 18, 2017
Great seeing and looking forward to my next vis... — CHARLES G.
(Patient since 2016)
Great seeing and looking forward to my next visit
May 16, 2017
Good Doctor — SHIRLENE B.
(Patient since 2016)
I always have a pleasant experience when I come to get my eyes examined
May 16, 2017
He was very professional and explain my problem... — LORNA F.
(Patient since 2017)
He was very professional and explain my problem to me
May 11, 2017
Very professional and courteous to all customer... — IVORY B.
(Patient since 2016)
Very professional and courteous to all customers.
May 9, 2017
Fast, efficient, professional office. Totally ... — GUY C.
(Patient since 2017)
Fast, efficient, professional office. Totally satisfied.
May 9, 2017
Very good service and even though they seemed a... — DREW D.
(Patient since 2015)
Very good service and even though they seemed a little understaffed, they still serviced everyone in a timely fashion.
May 6, 2017
Dr. Heitmeier, is so caring to all of his patie... — RONALD H.
(Patient since 2016)
Dr. Heitmeier, is so caring to all of his patients. He does a thorough evaluation each and every time I visit. He is second to none. Thanks Dr. Heitmeier, you're the best.
May 1, 2017
Thanks to Mr. Heitmeier and his staff. I alway... — DONNALYN H.
(Patient since 2016)
Thanks to Mr. Heitmeier and his staff. I always feel like they take great care of me , from my appointments, text messages, glasses, evaluations, etc. A class "A" doctor and staff.
May 1, 2017
Eye exam — LISA D.
(Patient since 2017)
Really pleased with my exams/tests. I didn't feel rushed at anytime. Everyone was very pleasant.
Apr 25, 2017
Everyone was friendly and competent. Dr. Langh... — ANGELIQUE G.
(Patient since 2016)
Everyone was friendly and competent. Dr. Langhetee explained things to me and made me feel comfortable and was friendly.
Apr 18, 2017
Excellent Doctor and staff! — JENNIFER F.
(Patient since 2017)
I love Dr.Heitmeier, he is an exceptional doctor!!! Dr.Heitmeier as well as his staff, are all very nice and welcoming. I enjoy visiting them, they are all so knowledgeable!!! Thank you for your expertise!
Apr 10, 2017
Like the online communication, it keeps me up t... — CHERYL M.
(Patient since 2016)
Like the online communication, it keeps me up to date on my appointments.
Apr 9, 2017
— WINIFRED M.
(Patient since 2015)
Everyone was very professional and thorough. It went smoothly as usual.
Apr 9, 2017
The visit was fine. Even with it being busy we ... — NICHOLAS B.
(Patient since 2017)
The visit was fine. Even with it being busy we were taken care of. After the visit when attempting to get a receipt for a rebate that we were told about I have had endless issues. The lady answering the phone was exceptionally rude not letting me finish speaking before transferring me to billing. It has been 2 weeks since they put my receipt in the mail and it has still not arrived. I can't get any assistance in getting what I need and that will cost me $200 dollars. While the visit was great it is almost enough to make me find somewhere else to get my contacts.
Apr 5, 2017
I was very satisfied with how thorough the chec... — BONNIE B.
(Patient since 2016)
I was very satisfied with how thorough the check up was. They checked about everything that they could.
Apr 2, 2017
Staff were very cordial and professional. — ANTIONETTE B.
(Patient since 2017)
Staff were very cordial and professional.
Mar 29, 2017
Excellent Service, Short wait time. — ALBERTHA K.
(Patient since 2016)
Excellent Service, Short wait time.
Mar 28, 2017
Not my typical experience.... — JENNIFER S.
(Patient since 2016)
I really like Dr. Nguyen but I was not really happy about my last appointment. I arrived on time and the place was packed, however I did not have to wait as long as I expected. Everyone was friendly but I feel that when they did get to me, I was rushed quickly through the process and shortly was on my way. I am not complaining about the speed but I feel like things were missed because so many people were there and they were just trying to get through everyone. I was there for my contacts and had asked at check in about getting a new prescription for my glasses, since they were a couple of prescription changes between visits. The lady at the desk said that they would take care of it. They also asked if I was getting my eyes dialated. I didn't know this was an option, since I get it at almost every yearly visit. I had already prepared for the possibility. I had my contacts and eyes checked, had a brief meeting with Dr. Nguyen, and she walked me out. No glasses prescription and misinformation about how to get them refilled :(
Mar 21, 2017
Great visit... — JANICE L.
(Patient since 2017)
I enjoyed my first visit to your office, my eye exam was very helpful. I will look forward to returning for my follow-up. The staff was super friendly!
Mar 19, 2017
I am grateful — ESTHER E.
(Patient since 2016)
I am grateful for the excellent care I received.
Mar 14, 2017
I have had 3 great visits to the facility with ... — EILEEN F.
(Patient since 2016)
I have had 3 great visits to the facility with Dr Nguyen.
Mar 8, 2017
VERY stressful — KAREN G.
(Patient since 2017)
The whole experience was VERY stressful as both the staff & drs were crisscrossing each other for the entire TWO hours it took me to have a regular annual visit. I was moved from one holding room to another which was frustrating. I witnessed one patient abort his appointment as he could not edit any longer. Sorry but my experience was awful. I left without ordering my glasses and contacts as I had family responsibilities to attend.
Mar 1, 2017
Appt. took 2 unacceptable hours. — CYNTHIA B.
(Patient since 2015)
I waited 40 minutes before being called to begin my exam. Then another 20 minutes before actually seeing the Dr. My appointment took 2 hours which is unacceptable. Don't book patients so close together.
Feb 28, 2017
Great visit. Was seen in a timely manner and th... — ROBERT M.
(Patient since 2016)
Great visit. Was seen in a timely manner and the staff was professional and friendly.
Feb 25, 2017
It was great everything I need it was taken car... — BRUCE R.
(Patient since 2015)
It was great everything I need it was taken care of doctor know what he's doing
Feb 22, 2017
Excellent Visit — RICHARD H.
(Patient since 2016)
Entire staff was friendly, polite and attentive. Excellent visit!
Feb 19, 2017
Love Dr. Langhetee. He always explains everyth... — PEGGY F.
(Patient since 2017)
Love Dr. Langhetee. He always explains everything that's going on with my eyes.
Feb 16, 2017
Seeing Perfect — ELSA C.
(Patient since 2015)
From the time I walked in and left my service was excellent. The staff and Dr. Henry Langhetee are very professional and made it very comfortable. I was in and out in a matter of time. Dr. Henry Langhetee has always been on point with my vision. Thank you, Elsa Chesnut Thank you
Feb 14, 2017
great team of doctor's — ROSLIND C.
(Patient since 2016)
I go there because of the great treatment i get buy everyone working there.
Feb 12, 2017
Great staff and wonder personalities! I love it... — ASHLE B.
(Patient since 2017)
Great staff and wonder personalities! I love it at Heitmeier and company!
Jan 31, 2017
The eyecare that I receive from Dr. Nuygen is e... — JOANN G.
(Patient since 2016)
The eyecare that I receive from Dr. Nuygen is excellent and very confident that I am in good hands!
Jan 30, 2017
Although not one person I interacted with intr... — KAREN T.
(Patient since 2017)
Although not one person I interacted with introduced themselves, the rest of the appointment was fine, everything was well explained.
Jan 28, 2017
Outstanding service...as always — SAMUEL M.
(Patient since 2015)
Outstanding service...as always
Jan 25, 2017
Have meter and test strips on hands to check bl... — VANEST M.
(Patient since 2016)
Have meter and test strips on hands to check blood sugar
Jan 23, 2017
Extremely good service and a great Doctor. — EARL B.
(Patient since 2016)
Extremely good service and a great Doctor.
Jan 22, 2017
Great service! — VANESSA P.
(Patient since 2015)
The staff and Doctors do a great job, thorough and friendly.
Jan 14, 2017
Excellent support for my problem — ROSS G.
(Patient since 2017)
Excellent support for my problem
Jan 13, 2017
Very good eye care as always. — GLORIA B.
(Patient since 2015)
Very good eye care as always.
Jan 10, 2017
I always find my visits informative. — CAROL B.
(Patient since 2015)
I always find my visits informative.
Jan 4, 2017
Initial Eye Exam. — IONE P.
(Patient since 2016)
Dr. Nguyen was very good and informative on initial visit.
Dec 28, 2016
Rushed Visit — LUCRETIA Y.
(Patient since 2015)
My visit was rushed by the doctor. I attempted to advise of an ongoing issue but not allowed to finish before a suggestion was made but no explanation of the issue. The total time with provider was under 4 minutes which included the walk to discharge.
Dec 27, 2016
Visit was great with Dr. Heitmeier as usual, Ju... — ANGELIQUE F.
(Patient since 2015)
Visit was great with Dr. Heitmeier as usual, Just on the business side of things, there could be some improvements. To jump from vision plan copay to medical plan copay and no communication as to why does not make happy customers. Taking the time to go over why and not have the patient to have to ask would be great. And to say I don' t know why and let me get someone who does, is way better than trying to answer and making it worse.
Dec 26, 2016
I really enjoyed the professional and courteous... — MARION T.
(Patient since 2016)
I really enjoyed the professional and courteous service received at your office.
Dec 23, 2016
I am very, very pleased with my experience. — CONSTANCE Z.
(Patient since 2015)
I am very pleased with Dr. Henry Langhetee! He was referred to me as an eye doctor who was excellent about patient rapport and answering questions. I had many, many questions about a condition I have called Central Retinal Vein Occlusion. He was so patient and so helpful so that I could get a better understanding. I see a Retinal Specialist who provides specific care, but for eye exams, glasses and questions... I see Dr. Langhetee, and I am so grateful that he is available to me. The office has state-of-the-art equipment for in-depth eye exams, and the staff are personable and professional.
Dec 21, 2016
Everything went ok. What fast but not that fast... — KEITH D.
(Patient since 2015)
Everything went ok. What fast but not that fast like my other visit. I know they been busy with lot appointment. So far they are good they keep you update on everything.
Dec 20, 2016
I appreciate the interest after an appointment... — BRENDA L.
(Patient since 2015)
I appreciate the interest after an appointment.
Dec 14, 2016
— JANE G.
(Patient since 2015)
Everyone is kind and helpful. The staff seems very knowledgeable and that makes the generally long wait to actually see the doctor much more tolerable. And Dr. Heitmeier is always very pleasant and personable. Quality care exceeds any other issues.
Dec 12, 2016
Annual eye visit ... — RAYELYNN F.
(Patient since 2016)
A 4 hour wait for an eye doctor is a ridiculous waste of my time. Unless there are immediate changes I will seek care somewhere else.
Dec 11, 2016
I received very professional and courteous serv... — JESSIE B.
(Patient since 2015)
I received very professional and courteous service from Dr Heitmeier and his staff. I've been a patient for nearly 10 years now and don't plan on switching
Dec 7, 2016
Unprofessional employee — CATHERINE G.
(Patient since 2015)
Paige was argumentative when I returned call to the office regarding voice mail left on my phone to tell me Dr. Heitmeier would not be there on 11/23 for my scheduled appointment & was unprofessional when I arrived telling other clerk "I told ya" & telling me "your ears must have been burning and then snickering when I said why were you were talking bad about me.
Nov 28, 2016
Great doctors, but wait time is way too long — DANIELLE L.
(Patient since 2016)
The doctors who work here are all great. The wait time continues to be their biggest challenge. My appointment was for 10:25am, and I had an 11:30 in Metairie that I had to cancel as I did not leave the office until 12 noon. The appointment itself only lasted 10 - 15 minutes; the rest was all wait time to be seen. Then, after that, I was told to have a seat so that I can wait again to order my contacts. I used to be able to order my contacts at checkout. There was no chance I was going to continue to wait, so I said I would order by phone, but will more than likely simply mail order at this point. I travel a lot for my work, so it's inconvenient to have to spend 2 hours at the eye doctor for a 15 minute appointment. This happens every time, for all the years I've gone there, and there does not appear to be any concern on the doctors part that my time is just as valuable as yours.
Nov 24, 2016
Scheduling an appointment wasn't very pleasant.... — AJA J.
(Patient since 2015)
Scheduling an appointment wasn't very pleasant. Rep made me feel like I was bothering her. I didn't wait long. The doctor was vert inviting and professional.
Nov 20, 2016
Pleased with service and wait time. Extremely ... — MONA C.
(Patient since 2016)
Pleased with service and wait time. Extremely busy but kept busy by going to different rooms for testing. Smile.
Nov 19, 2016
Was very pleased with everything. — MARILYN P.
(Patient since 2015)
Was very pleased with everything.
Nov 19, 2016
Awesome experience, great customer service, ext... — MATTHEW I.
(Patient since 2016)
Awesome experience, great customer service, extremely knowledgeable.
Nov 17, 2016
My eye doctor — SHIRLENE B.
(Patient since 2016)
I enjoy going to my eye doctors appointment everyone is professional and friendly
Nov 17, 2016
Explainations of room visits - each time..... — ELIZABETH C.
(Patient since 2015)
Everything was good except wasn't told the steps - was in a room, then out, then in a room, then out. It wasn't until the third room that anyone told me what was going on. An explanation would be nice for each room visit. Not that I don't know, but it is the reassurance and the waiting time which need to be explained, from room to room. Thank you.
Nov 14, 2016
— ESTHER E.
(Patient since 2016)
I appreciate the genuine friendliness of the staff. They are sincere, E. J. Elliott
Nov 1, 2016
Wonderful staff. Always kind and professional.... — REBECCA G.
(Patient since 2016)
Wonderful staff. Always kind and professional.
Oct 31, 2016
Cataract surgery — JACQUELYN H.
(Patient since 2016)
I would easily give a five star rating. Service with Dr. Heitmeier , Dr. Thompson and their staff was awesome.
Oct 27, 2016
My appt was for 2:45 pm. I wasn't seen until 4:... — ANGELA D.
(Patient since 2016)
My appt was for 2:45 pm. I wasn't seen until 4:30 pm. Then the Dr wanted to reschedule my appt because he had 5 other patients to see. My first appt was for Friday and it had to be rescheduled. Not very happy with the place.
Oct 26, 2016
Very Professional! — DARLENE H.
(Patient since 2016)
Although the office is big and busy, when it is your turn the care and service you get from the staff and doctor is superior. It's as if you are the only patient in the office.
Oct 22, 2016
Very professional walked in and was out within tw... — DENNIS L.
(Patient since 2016)
Very professional walked in and was out within two hours
Oct 19, 2016
Very professional walked in and was out within tw... — DENNIS L.
(Patient since 2016)
Very professional walked in and was out within two hours
Oct 19, 2016
It's always a great exp... — AMANDA P.
(Patient since 2016)
It's always a great experience
Oct 18, 2016
SERVICE RATING — NAUJAUMAE C.
(Patient since 2016)
AWESOME SERVICE EMPLOYEES WORKED TOGETHER TO MAKE ME FEEL LIKE I TRULY MATTERED AND IT WAS A PLEASURABLE EXPERIENCE AS ALWAYS
Oct 14, 2016
I think I am still getting over the shock of how ... — LADENE D.
(Patient since 2016)
I think I am still getting over the shock of how horrible my experience has been with this association. From my eyes being dialated and a doctor never looking at them to a wrong prescription being written off of a clerk having me read 4 lines when I first got to office. To after over two months and having to pay out of pocket for another doctor to find out RX was wrong and the so called best quality lenses I paid out of pocket for were actually the cheapest out there. I finally, thanks to another doctor have my correct glasses and am on drops I need to be on for a pressure problem which this doctor did not treat.
Oct 14, 2016
The staff is very pleasant, friendly and helpful.... — CARLA S.
(Patient since 2015)
The staff is very pleasant, friendly and helpful. Dr. Heitmeier is very through, he explains each step of the exam process and provides you with a detailed description of your diagnosis.
Oct 9, 2016
Overall great visit! — ANJEL M.
(Patient since 2016)
Everyone had a pleasant attitude and great work ethic.
Oct 9, 2016
— DOROTHY T.
(Patient since 2015)
I began to have problems with my eyes over a weekend. When I called for an emergency appointment for that Monday, I was so impressed by the concern of your staff member who graciously searched until she found a time slot so that I could be seen later that day.
Oct 8, 2016
Great job! Everyone was great.... — JOANN V.
(Patient since 2016)
Great job! Everyone was great.
Oct 8, 2016
— SADIE M.
(Patient since 2016)
Staff was courteous and respectful. Waiting time was minimal.
Oct 8, 2016
I had to leave early with seeing the doctor waite... — ALEXANDER B.
(Patient since 2019)
I had to leave early with seeing the doctor waited two hours that is uncalled for
Oct 1, 2016
Very helpful and keeps me on track since I can ad... — AZEMAR K.
(Patient since 2016)
Very helpful and keeps me on track since I can add to my outlook calendar.
Sep 26, 2016
— GEORGETTE S.
(Patient since 2016)
The employees were polite and professional but the wait of 2 hrs was not appreciated and hope that will not happen again.
Sep 24, 2016
This was my first vist,everyone was professional ... — DENISE F.
(Patient since 2016)
This was my first vist,everyone was professional and very nice.Thank you
Sep 24, 2016
Very efficient and timely. Did not have to wait l... — MARILYN M.
(Patient since 2016)
Very efficient and timely. Did not have to wait long.
Sep 21, 2016
— JAMES P.
(Patient since 2016)
I HAVE BEEN A PATIENT FOR SEVERAL YEARS AND ALWAYS SATISFIED
Sep 20, 2016
You guys are great. Just takes too long. ... — TOM T.
(Patient since 2016)
You guys are great. Just takes too long.
Aug 27, 2016
Super sweet but not process oriented or timely — AMANDA C.
(Patient since 2016)
Three stars, but I could not change the stars on the rating scale. Everyone is very friendly but the process to get seen seems very chaotic. I didn't see the doctor for an hour. I saw two other people - again very nice - but I didn't see why they needed to have me see 2 people for a regular contact eye exam.
Aug 24, 2016
— RANDALL P.
(Patient since 2016)
Had to wait over an hour after initial examination before seeing Doctor.
Aug 24, 2016
Best experience of all my visits. — RICHARD H.
(Patient since 2016)
I am most appreciative of the professional, courteous and timely visit I experienced. I am also extremely impressed with all the state of the art technology used to enhance my eye care and monitor my ongoing eye health issues.
Aug 23, 2016
The whole staff was kind and knowledgeable. ... — JULIANNE K.
(Patient since 2016)
The whole staff was kind and knowledgeable.
Aug 20, 2016
— MARY D.
(Patient since 2016)
I left the office concerned about my diagnosis and no one gave me any advice about what i should be doing about my situationand told me to come back in two months so im thinging if this is serious why is my next visit. in oct
Aug 20, 2016
I appreciate you — JUDITH B.
(Patient since 2015)
I think the world of Dr. Legettee! And appreciate the whole staff!
Aug 17, 2016
Love the whole staff I was in and Putin less than 30 min and the doctor was able to diagnose a pro... — BREION S.
(Patient since 2016)
Love the whole staff I was in and Putin less than 30 min and the doctor was able to diagnose a problem that the emergency room at ochsner couldn't
Aug 10, 2016
Love the whole staff I was in and Putin less than 30 min and the doctor was able to diagnose a pro... — BREION S.
(Patient since 2016)
Love the whole staff I was in and Putin less than 30 min and the doctor was able to diagnose a problem that the emergency room at ochsner couldn't
Aug 10, 2016
Friendly staff, office is close to my home so easy access. Given thorough examine & my questions ... — SHARREL L.
(Patient since 2016)
Friendly staff, office is close to my home so easy access. Given thorough examine & my questions were answered to my understanding. Very satisfied!
Aug 2, 2016
Your service is always excellent. I recommend you every chance I get. David you're the best.... — FREDRICK L.
(Patient since 2016)
Your service is always excellent. I recommend you every chance I get. David you're the best.
Aug 1, 2016
Great place for my family!!!... — WILLARD J.
(Patient since 2016)
Great place for my family!!!
Jul 31, 2016
My experience was great. I went in with problems and 3 days later had made major improvements bas... — ANTHONY P.
(Patient since 2016)
My experience was great. I went in with problems, and 3 days later had made major improvements based on the doctor's approach for treatment.
Jul 30, 2016
— REBECCA K.
(Patient since 2016)
Very professional staff. Exam is thorough and Dr. Langhetee explains everything in a way that anyone could understand.
Jul 27, 2016
Excellent physician and staff.
My emergency situation was immediately addressed and treated. Dr. e... — FRANAISKA P.
(Patient since 2016)
Excellent physician and staff. My emergency situation was immediately addressed and treated. Dr. even contacted me in the evening hours to ensure progression of his treatment.
Jul 20, 2016
— MARY B.
(Patient since 2016)
I want to thank you for the e-mails. Since I have my eye examination I have received two reminders that I need to schedule for an appointment. They need to some how turn off the reminders once eye examination is completed.
Jul 18, 2016
Excellent — JOHN S.
(Patient since 2016)
The Doctor explained what was going on with my eyes. She was very professional and courteous
Jul 14, 2016
Would never think to access eye care any where else.... — JAMES F.
(Patient since 2016)
Would never think to access eye care any where else.
Jul 7, 2016
My visit was horrible due to long delays in care.... — SHEILA A.
(Patient since 2016)
My visit was horrible due to long delays in care.
Jun 28, 2016
I really like the online thing its very helpful. Thanks for doing it, it's great keep it going lov... — SHIRLEY G.
(Patient since 2015)
I really like the online thing its very helpful. Thanks for doing it, it's great keep it going love it
Jun 26, 2016
The CSR was in training and had to swipe my debit card about 4 times.
— JAMES G.
(Patient since 2015)
The CSR was in training and had to swipe my debit card about 4 times. She said only the co-pay of $45.00 was charged, but an additional $39.60 was also charged on my debit card. I left several messages with a billing rep (Julie) she has not returned my call. I will wait another business day before letting the bank handle this.
Jun 25, 2016
Parent — DAYMON S.
(Patient since 2016)
I love this eye doctor for my family and i wont switch back to any others. They are well organized and lets u know what going on every minute.
Jun 20, 2016
Heitmeier Vision Care is very knowable about your rye care they took very good care of me. I will ... — MAIRIAN C.
(Patient since 2016)
Heitmeier Vision Care is very knowable about your rye care they took very good care of me. I will recommend them to all my family and friends.
Jun 20, 2016
Wait times getting worse — DAMON D.
(Patient since 2016)
This location provides quality eye care, but every time I go, the wait times are astronomical. My appointment was at 9am, the lobby was packed. I didn't leave until 1230 in the afternoon. My last few visits have been like this. My routine eye exam shouldn't take up my entire day...
Jun 16, 2016
Enjoyed the experience greatly!... — ANGELIQUE F.
(Patient since 2015)
Enjoyed the experience greatly!
Jun 16, 2016
Best Eye Exam — Kenneth W.
(Patient since 2016)
Had a eye exam at Dr. Heitmeier office and the employees were wonderful and timely. When I visited I had Dr. Nuygen and she was the best eye doctor I have ever been to. She examples what she was looks at and for and the reason. Leaving there I felt that I learned something and had a great exam.
Jun 16, 2016
My visit went very well, everyone was very efficient, professional and kind. Thank you.
Maxine La... — MAXINE L.
(Patient since 2015)
My visit went very well, everyone was very efficient, professional and kind. Thank you. Maxine LaCour.
Jun 9, 2016
Friendly and professional employees. Knowledgeable and helpful. Great service provided ... — BRADLEY G.
(Patient since 2016)
Friendly and professional employees. Knowledgeable and helpful. Great service provided
May 30, 2016
Two hours is too long to wait. Patients shouldn't be booked so close together.... — CYNTHIA B.
(Patient since 2015)
Two hours is too long to wait. Patients shouldn't be booked so close together.
May 28, 2016
Great physician and staff. Very professional and efficient operation. Short waiting time. Dr. L... — ARTHUR A.
(Patient since 2015)
Great physician and staff. Very professional and efficient operation. Short waiting time. Dr. Langhetee very good and thoroughly explains medical condition.
May 25, 2016
Staff is very professional and nice, place is clean, and speedy service.... — BRAE'ANA J.
(Patient since 2016)
Staff is very professional and nice, place is clean, and speedy service.
May 19, 2016
Outstanding service as always!... — MICHAEL G.
(Patient since 2016)
Outstanding service as always!
May 17, 2016
The number one place for an exam — CAROL B.
(Patient since 2016)
Had a professional experience
May 15, 2016
Good service — GERALYN H.
(Patient since 2016)
Everyone was very kind and I did not have to wait long.
May 5, 2016
My visit was excellent. All the staff was very helpful and courteous. ... — JOSEPH W.
(Patient since 2016)
My visit was excellent. All the staff was very helpful and courteous.
May 2, 2016
Everything went OK at my appointment.... — CHARLES ANDY W.
(Patient since 2016)
Everything went OK at my appointment.
Apr 20, 2016
— LESLIE C.
(Patient since 2016)
5 star rating and service. I was in and out in less than an hour for an entire eye exam and contact fitting!
Apr 17, 2016
Best optometrist I have ever seen! Best vision I have had in years! Knowledgeable, courteous staff... — BETSY P.
(Patient since 2016)
Best optometrist I have ever seen! Best vision I have had in years! Knowledgeable, courteous staff and great technology.
Apr 13, 2016
This was my first visit to your office and I felt welcomed by everyone I encountered — DIANNA D.
(Patient since 2016)
This was my first visit to your office and I felt welcomed by everyone I encountered. Once my name was called I moved quickly through the screening process. Looking forward to my next appointment in 2017. A truly positive experience.
Apr 12, 2016
The ladies who Check you in should be a better people person — LEO P.
(Patient since 2016)
The ladies who Check you in should be a better people person. Not all of them just the one I encountered that's your front line from there you perceive the rest to be like her. Thank god it was not. Great visit after the front desk. I rate it a 2 star because that is your first impression the front desk
Apr 12, 2016
From check in to check out, everyone was very helpful and kind — JUDY H.
(Patient since 2016)
From check in to check out, everyone was very helpful and kind. Loved seeing so many smiles! It would be nice if there could be an area to get a cup of coffee while waiting.
Apr 12, 2016
I had to wait an hour & 20 minutes to be called the first time & I had to wait over three hours... — BERENICE F.
(Patient since 2015)
I had to wait an hour & 20 minutes to be called the first time & I had to wait over three hours past my appointment time to see the doctor. And then I was asked to see someone other than my regular doctor.
Apr 12, 2016
I was not told why I needed to come back by the Doctor the girl when I checked out had to tell me. — SHANNA Y.
(Patient since 2016)
I was not told why I needed to come back by the Doctor the girl when I checked out had to tell me.
Apr 4, 2016
You need to honor appointment with a more timely manner. I believe you overbook appointment s — REBECCA T.
(Patient since 2016)
You need to honor appointment with a more timely manner. I believe you overbook appointment s
Apr 3, 2016
no comment at this time. everything was fine and on time — ALBERT W.
(Patient since 2016)
no comment at this time. everything was fine and on time
Apr 2, 2016
Waited too long in between being treated. But I would do it again. I got a very good exam. — BONNIE B.
(Patient since 2016)
Waited too long in between being treated. But I would do it again. I got a very good exam.
Apr 2, 2016
I checked in with the front desk and was told that the apt that I made several weeks prior, was... — JAN S.
(Patient since 2016)
I checked in with the front desk and was told that the apt that I made several weeks prior, was not in the system, but that they could take me as a walk-in. I waited a long time to be seen, I was there over 2 hours total. This was extremely tough, and I was told it was a slow day. I was not pleased. I work as well, therefore time is precious to everyone. I was also surprised at the cost for bi-focal readers; expensive I think. I was able to drop the price $80, by not getting glare reduction, ridiculous. I was told that it will take several weeks for my glasses to come in, this is a long time. I could have gone elsewhere and saved time and money.
Mar 28, 2016
Recent Visit — ROXANNE M.
(Patient since 2016)
Very professional staff! Everything is always explained to you in detail and the Doctor doed not rush. He always sits and takes his time. The front desk staff is always smiling and very pleasant.
Mar 27, 2016
Dr. Langhetee is a great doc and spends quality time with you but every time I have an appt — CHRISTINA S.
(Patient since 2016)
Dr. Langhetee is a great doc and spends quality time with you but every time I have an appt., it takes a total of 2 hours to get out of there which is why I have to schedule it at the end of my workday. Don't know why this is but think this area needs improvement somehow.
Mar 22, 2016
the staff at this location has this "wanting to get things out of the way" attitude, that you just... — ALEJANDRA G.
(Patient since 2016)
the staff at this location has this "wanting to get things out of the way" attitude, that you just feel like the "next" person on their calendar to call to get their pupils dilated.... it is a convenient location, but nothing extraordinary, they are efficient. the staff i normally get are not happy to see you, they are happy we are one of their last appts for the day...
Mar 22, 2016
4.5 — WILLIAM T.
(Patient since 2016)
The doctor was good and discussed my situation. The appointment was for 1:15 but it was 2:00 when I saw the doctor.
Mar 21, 2016
Satisfied client. I like Dr. Heitmeier. — STEVEN Z.
(Patient since 2016)
Satisfied client. I like Dr. Heitmeier.
Mar 21, 2016
I really liked the doctor who saw me. She made me feel very comfortable. — ALESIA C.
(Patient since 2016)
I really liked the doctor who saw me. She made me feel very comfortable.
Mar 20, 2016
I was at the office for over 2 hours which I feel is excessive — LYLE B.
(Patient since 2016)
I was at the office for over 2 hours which I feel is excessive
Mar 15, 2016
after being call the wait to see the doctor was over 45 minutes — ROSA J.
(Patient since 2015)
after being call the wait to see the doctor was over 45 minutes
Mar 14, 2016
Be able to accept my vision insurance — MARK H.
(Patient since 2016)
Be able to accept my vision insurance
Mar 14, 2016
I was very much satisfied with my visit and treatment I received 👍 — ANNA O.
(Patient since 2016)
I was very much satisfied with my visit and treatment I received 👍
Mar 12, 2016
Operates like a well oiled machine. — DANIEL L.
(Patient since 2016)
Operates like a well oiled machine.
Mar 7, 2016
GREAT SERVICE! — TANJA B.
(Patient since 2016)
5 STARS Dr. Ellen Nguyen is awesome, patient, knowledgeable, kind. The staff in the eyeglass area helped me pick out a pair of frames that fit my face. She was honest because I have a wide face. I like that she was honest with me, so that I will be comfortable (and cute) in my new frames! Keep up the good work!!!
Mar 4, 2016
Good Provider — MICHAEL F.
(Patient since 2016)
Very competent and professional. Agency. The wait was longer than expected but I think that is rekatex to the high quality services they render.
Mar 1, 2016
I recommend no changes. Everything was great. — JANET C.
(Patient since 2016)
I recommend no changes. Everything was great.
Feb 29, 2016
Appointments are never on time. — SHANNON P.
(Patient since 2015)
Appointments are never on time.
Feb 28, 2016
Very Good — MARLON L.
(Patient since 2016)
will make appointment for the rest of my family
Feb 28, 2016
My visit, as always, was quite pleasant. The staff is extra friendly, which is also the usual — LEILA P.
(Patient since 2016)
My visit, as always, was quite pleasant. The staff is extra friendly, which is also the usual. I would definitely refer others to this eye clinic. The doctors are knowledgeable and seem to be totally interested in the care of their patients.
Feb 27, 2016
Your doctors, especially one, are regularly late for appointments — GRACE H.
(Patient since 2016)
Your doctors, especially one, are regularly late for appointments. Your patients'\time is valuable to them, so keep the appointments on time. Not 1 hour late.
Feb 23, 2016
Very nice and friendly staff! — WALTER P.
(Patient since 2016)
Very nice and friendly staff!
Feb 22, 2016
I was told I was some sort of eye tumor without much information except that it could be cancer — NINA W.
(Patient since 2016)
I was told I was some sort of eye tumor without much information except that it could be cancer. Then asked to come back in a month. No further information so I'm in limbo for a whole month not knowing what is really going on. Seems to me one month is a long time if in fact it's eye cancer. I wasn't told of any treatment options or anything about it. Hoping it's okay.
Feb 21, 2016
My visit was pleasant dr.e.nguyen takes time with her patients and seems so compassionate. — JOYCE C.
(Patient since 2016)
My visit was pleasant dr.e.nguyen takes time with her patients and seems so compassionate.
Feb 8, 2016
WHOSE THE DOCTOR — GREGORY R.
(Patient since 2016)
Most of the exams are done by non doctors. One can only hope they are good at what they do.
Feb 8, 2016
Your clinic charged me more than my vision care plan allows — JEREMY Z.
(Patient since 2016)
Your clinic charged me more than my vision care plan allows. The Optometrist barely spent any time with me.
Feb 3, 2016
I think everyone should wear a name tag. — FRANCES W.
(Patient since 2015)
I think everyone should wear a name tag.
Feb 1, 2016
Very pleased. Very efficient staff. — REBECCA G.
(Patient since 2016)
Very pleased. Very efficient staff.
Jan 31, 2016
I have referred people in the past, but I was told the waiting can be a bit much — CHRISTY S.
(Patient since 2016)
I have referred people in the past, but I was told the waiting can be a bit much. I enjoy the staff and the thoroughness of explanations given for the health of my vision.
Jan 27, 2016
I appreciate written notices. — EZRA J.
(Patient since 2016)
I appreciate written notices.
Jan 27, 2016
my wait to see the Dr was almost an hour — CAROLINE H.
(Patient since 2016)
my wait to see the Dr was almost an hour
Jan 17, 2016
A Buzy placeBut the staff makes work well — VIRGINIA B.
(Patient since 2016)
A Busy place But the staff makes work well
Jan 16, 2016
My visit was topnotch — DELANEY W.
(Patient since 2016)
My visit was topnotch ,especially my eye dr.and the young lady who helped me pick out the perfect eye glasses frame.
Jan 13, 2016
Only problem I had was the check in lady was preoccupied with a young woman , who was all mixed up... — LLOYD H.
(Patient since 2016)
Only problem I had was the check in lady was preoccupied with a young woman , who was all mixed up with her prescription. That took over 25 minutes, before I was called up to give my copay, and insurance card. She should have been referred to the glasses dept. Then I waited from 1:20 until 2:15 before being called in by person who did my vitals for eyes. All went smooth, after that.
Jan 12, 2016
I would like to see less waiting time. — JANICE B.
(Patient since 2016)
I would like to see less waiting time.
Jan 12, 2016
My experience — CAROLYN M.
(Patient since 2016)
I could not perform some of the test needed,however,your staff was kind and very understanding we got it done.
Jan 11, 2016
Every thing was fine , Thanks for asking Elaine Auzenne — ELAINE S.
(Patient since 2016)
Every thing was fine , Thanks for asking Elaine Auzenne
Jan 11, 2016
Don't change a thing. Mrs.Benard is the best hope I can see her every visit!!! Wonderful staff. — KHADIJAH P.
(Patient since 2016)
Don't change a thing. Mrs.Benard is the best hope I can see her every visit!!! Wonderful staff.
Jan 10, 2016
The lady with the glasses was rude — BOBBY D.
(Patient since 2016)
The lady with the glasses was rude. While I was speaking to the young dark completed lady about the charges the other person got up looked at me and discussing or talking about me to another Co worker. That was not appreciated very rude and very unprofessional. I literally almost got a refund and walked out. The person that was "helping" me said they get this complaint about the charges all the time and had the attitude I just had to deal with it. Not a very good first impression.
Jan 10, 2016
I know you've expanded in the back, but the front has way too little seating for those waiting to... — ERNELL A.
(Patient since 2016)
I know you've expanded in the back, but the front has way too little seating for those waiting to be called back. My son has a disability and it's difficult to navigate the front waiting area.
Jan 9, 2016
Your office schedules to many patients at the same time, my appointment was for 9:45, I waited 30... — ALICEIA A.
(Patient since 2016)
Your office schedules to many patients at the same time, my appointment was for 9:45, I waited 30 minutes to go in the back. Very seldom does a patient go smoothly. I know it is a business, however, my time is as valuable as yours. Really considering moving to another dr because it never gets better. Each visit is the same as far as the timing. I do feel like once you are in the back the service is wonderful.
Jan 9, 2016
I was in and out like a flash..... — JAMES C.
(Patient since 2015)
I was in and out like a flash.....
Jan 7, 2016
Clients should not be able to talk on cell phones and play videos — RAYANA B.
(Patient since 2015)
Clients should not be able to talk on cell phones and play videos. It was very disturbing in the back waiting room to sit & listen to all that craziness. Several staff members walked passed the clients & no one asked they stop or at least turn the volume down. Although there was adequate seating on arrival as asked above, however 2 clients that arrived after me were seen by the Dr before me. That was very upsetting. M. Givens (Rayna's Mother)
Jan 6, 2016
First visit. — ANDREW C.
(Patient since 2015)
Dr. Langhetee was very friendly and helpful. He explained what each procedure was for, which my previous optometrists did not do. Kaitlyn (not sure about the exact spelling) was very helpful when ordering my contacts, and she helped me select frames for a pair of glasses.
Jan 5, 2016
Was disappointed that I was not seen on time. — KALEB T.
(Patient since 2015)
Was disappointed that I was not seen on time.
Jan 2, 2016
After my eyes were dilated, I was taken back to the waiting area to wait for my exam — RICHARD E.
(Patient since 2015)
After my eyes were dilated, I was taken back to the waiting area to wait for my exam. I waited there for over 1:15 minutes.The doctor who saw me was rude, condescending, and unprofessional. He didn't think it was a big deal to have an eye exam take 90 minutes from start to finish. He didn't even apologize for making me wait. It's obvious his cataract and laser surgery patients come first. I'm sorry I got in his way o making big money. I had the same experience with him last year.I will not return next year. I was planning on buying two prescription glasses. That won't happen. The receptionist and the woman who checked my eyes up front were fantastic, kind, and knowledgeable. Bring Dr Armani back. He understood patient care. I'll find a new doctor... Best- Rick
Dec 29, 2015
everyone was very professional — GUSTAVE F.
(Patient since 2015)
everyone was very professional
Dec 28, 2015
Less cold in the waiting areas! — LEACHEL M.
(Patient since 2015)
Less cold in the waiting areas!
Dec 28, 2015
I waited to get the first appointment of the day at 8:30 AM so I could get to work — BETTINA O.
(Patient since 2015)
I waited to get the first appointment of the day at 8:30 AM so I could get to work. I have texts showing 8:30. The staff put 8:45 on my chart and at least one and maybe two people were taken ahead of me. I waited a rather long time. The front desk was not very polite or friendly. I also do not think my contact lens prescription is correct. I could not read near as well with the new contact for the left eye so thankfully I still had some old ones. I am now concerned about getting glasses that I may not be able to see out of. I will be looking for a new eye doctor.
Dec 26, 2015
Dr Heitmeier answered all the questions i asked him properly, and his staff treated me with... — GEORGE B.
(Patient since 2015)
Dr Heitmeier answered all the questions i asked him properly, and his staff treated me with respect. Again thanks for asking.
Dec 26, 2015
Great experience and no changes needed, thank you very much. — CHARLES T.
(Patient since 2015)
Great experience and no changes needed, thank you very much.
Dec 26, 2015
This was my first appointment at your office — WILLIE F.
(Patient since 2015)
This was my first appointment at your office. I was very pleased with the explanations and options as explained to me by Dr. Nguyen.
Dec 23, 2015
My visit was pleasant..did not have to wait long — YOLANDA B.
(Patient since 2015)
My visit was pleasant..did not have to wait long
Dec 21, 2015
Only thing is while I like the new technology and ways to keep in touch, if you could pick one to... — ANGELIQUE F.
(Patient since 2015)
Only thing is while I like the new technology and ways to keep in touch, if you could pick one to use and stick to just that. I get emails, text and phone calls and respond to them all and it gets to be a bit much. Ask my preference and use that channel unless i do not respond. or use that channel only so if i miss something this it is my fault.
Dec 21, 2015
Semi Annual Checkup — ALPHONSO F.
(Patient since 2015)
Great visit, this is a great and efficient staff. I have been coming here for years and trust my eye care with them year after year.
Dec 21, 2015
All the personnel were very friendly and professional — MARY L.
(Patient since 2015)
All the personnel were very friendly and professional. I just wish my appointment didn't take over 3 hours.
Dec 19, 2015
Great — JALEN F.
(Patient since 2015)
Constantly getting new equipment to make the experience more enjoyble.
Dec 16, 2015
I want to give high praise for the friendliness and approach-ability of everyone. Dr — CONSTANCE Z.
(Patient since 2015)
I want to give high praise for the friendliness and approach-ability of everyone. Dr. Langhetee was phenomenal. He answered all of my questions. Provided reassurance where appropriate and has a wonderful personality. He was extremely knowledgeable about my particular problem, which gave me great confidence in his opinions. Every member of the staff, from the front desk to the exams to the checkout, all smiled, and before testing me or putting in the drops they each introduced themselves. It made my visit so nice, which was great because I am dealing with a serious vision problem which is weighing heavily on my mind. I am so relieved and grateful that I was referred to Dr. Langhetee, and the eye care center.
Dec 15, 2015
My appointment was for 4:10 and I did not leave until 6:00. And I saw my dr — CORI S.
(Patient since 2015)
My appointment was for 4:10 and I did not leave until 6:00. And I saw my dr. For probably 5 minutes. I sat in a cold room with my eyes dilated for at least an hour with 6 other people. Everyone in the room was forced to wait a long time. The building is confusing set up, old and outdated; the scheduling is always poor and I usually have 2-3 hours visit. I would never recommend them to anyone and am considering not coming back there myself. Treatment of patient is simply unacceptable.
Dec 15, 2015
The temperature should be adjusts. — SYLVIA H.
(Patient since 2015)
The temperature should be adjusts.
Dec 14, 2015
My last visit was an improvement based on my previous visit where the wait time was much longer — AUDREY C.
(Patient since 2015)
My last visit was an improvement based on my previous visit where the wait time was much longer. I think some improvement is still needed in that area.
Dec 14, 2015
Keep doing what you are doing. — DAVID M.
(Patient since 2015)
Keep doing what you are doing.
Dec 14, 2015
This visit went well. I only had to spend a short time in the small dark waiting room in the back — RONALD L.
(Patient since 2015)
This visit went well. I only had to spend a short time in the small dark waiting room in the back. I have a problem with small closed spaces and crowds of people so the waiting room in the back causes me problems even with 3 or 4 other people.
Dec 12, 2015
Things went great will the other eye done as soon as possible. — DUANE S.
(Patient since 2015)
Things went great will the other eye done as soon as possible.
Dec 7, 2015
I did not realize I had to see 4-5 different people — KENNETH F.
(Patient since 2015)
I did not realize I had to see 4-5 different people. That might need to be explained to new clients. I had not been to eye doctor in a bunch of years.
Dec 5, 2015
Great Service — DARLENE M.
(Patient since 2015)
I would give the practice 4 out of 5 stars. Dr. Langhatee is my Optometrist and he rates 5 stars.
Nov 30, 2015
I think the office is doing just fine. No complaints at all here. — BRENDA L.
(Patient since 2015)
I think the office is doing just fine. No complaints at all here.
Nov 28, 2015
You know I love you!!! Connie — CONSTANCE B.
(Patient since 2015)
You know I love you!!! Connie
Nov 23, 2015
Everyone was efficient but it still took two hours from start to finish. — CYNTHIA B.
(Patient since 2015)
Everyone was efficient but it still took two hours from start to finish.
Nov 21, 2015
apmnt at 915;got called to the back at 945;after eyes dilated waited 15 minutes; got called into... — WARREN B.
(Patient since 2015)
apmnt at 915;got called to the back at 945;after eyes dilated waited 15 minutes; got called into room for the doctor and waited another 30-40 minutes
Nov 21, 2015
Excellent Eye Service — SONDRA M.
(Patient since 2015)
I am always pleased with the services provided.
Nov 16, 2015
everything was well taken care of by Dr. Ellen for me and my wife Gllorraine thanks — GLORRAINE F.
(Patient since 2015)
everything was well taken care of by Dr. Ellen for me and my wife Gllorraine thanks
Nov 16, 2015
Only thing I had a problem with is that I would have liked to have my appointment at least an hour... — CECILIA M.
(Patient since 2015)
Only thing I had a problem with is that I would have liked to have my appointment at least an hour later and it couldn't be changed and then an appointment was made for me for next year without asking me for time preference again. I have been able to change it now but it was one more step I had to deal with that could have been taken care of by a simple question while I was still there.
Nov 11, 2015
My eye injury is all healed!😄 — JANET C.
(Patient since 2015)
My eye injury is all healed!😄
Nov 7, 2015
Dr Langhetee — MARILYN P.
(Patient since 2015)
Extremely pleased with the service I received.
Nov 7, 2015
Everything was PERFECT. No long waits, friendlt dr and staff — DONNA KAY B.
(Patient since 2015)
Everything was PERFECT. No long waits, friendlt dr and staff
Oct 29, 2015
This was my second time seeing Dr. Thomas. — SUSAN W.
(Patient since 2015)
This was my second time seeing Dr. Thomas. I did not like his chair side manner the first time. It was a bit better the second time but not to my liking. I wifi request someone else next visit. Everyone else was fantastic.
Oct 27, 2015
#4 ? Is not clear. — JILL G.
(Patient since 2016)
#4 ? Is not clear. I signed in and sat down. But it took a long time to be called and I left 2 1/2 hours later.
Oct 26, 2015
I spend too much time waiting between various tests and the doctor. Could you speed it up a little — KRISHNA M.
(Patient since 2016)
I spend too much time waiting between various tests and the doctor. Could you speed it up a little. Thank you
Oct 19, 2015
That my Double Vision be referred to my MD — LARRY M.
(Patient since 2015)
That my Double Vision be referred to my MD for follow up as I do not know all the conditions commented on during my visit.
Oct 14, 2015
Everyone was great! I can't think of any changes to be made at this present time. — EVIE S.
(Patient since 2017)
Everyone was great! I can't think of any changes to be made at this present time.
Oct 13, 2015
Had a situation that required immediate appt referral and was able to in same day — DONNA C.
(Patient since 2015)
Had a situation that required immediate appt referral and was able to get in same day. Process was good and felt comfortable with employees. They were accommodating, courteous and very professional. I plan on returning for a complete diabetic check up.
Oct 12, 2015
I was seen 45 minutes after my scheduled appointment time, with no explanation — EMILY I.
(Patient since 2017)
I was seen 45 minutes after my scheduled appointment time, with no explanation. I would prefer to be seen in a more timely fashion for future appointments.
Oct 8, 2015
prices for glasses after insurance copay — TYRONE B.
(Patient since 2016)
prices for glasses after insurance copay
Oct 7, 2015
It would be nice if they would take my vision insurance so I could by by glasses from you — MARK H.
(Patient since 2016)
It would be nice if they would take my vision insurance so I could by by glasses from you
Oct 5, 2015
It was the first time in a very long time that i actually enjoyed my eye appointment... — CLINT B.
(Patient since 2017)
It was the first time in a very long time that i actually enjoyed my eye appointment...
Oct 2, 2015
I was very pleased with my visit, but while I was waiting for my eyes to dilate and for the doctor... — LISA C.
(Patient since 2016)
I was very pleased with my visit, but while I was waiting for my eyes to dilate and for the doctor to examine me, two other patients in the back waiting area were very vocal about how long they had been waiting for the same doctor. They felt like they had been forgotten and were extremely negative in their comments.
Sep 30, 2015
The phone services (optical) should answer calls instead of having the answering service answer... — MELVINA B.
(Patient since 2015)
The phone services (optical) should answer calls instead of having the answering service answer (all the time). A person leaves a message and we may not get a call back until late the next day. They are always so busy (so they say). One can never get through to that department.
Sep 28, 2015
Excellent — ELSA C.
(Patient since 2015)
Every visit has been fantastic and I love my physician and staff! Thank you and sincerely, Elsa Chesnut
Sep 22, 2015
A SMOOTH VISIT NOT TOO LONG AWAIT tHE CREW IS WORKING AS A TEAM AND THE ACCURACY OF TIME MOTION... — FREDERICK B.
(Patient since 2015)
A SMOOTH VISIT NOT TOO LONG AWAIT tHE CREW IS WORKING AS A TEAM AND THE ACCURACY OF TIME MOTION AND AVAILABILITY ARE WORKING WELL WITH A LITTLE TWEEKING IT WILL BE GREAT
Sep 20, 2015
I was able to get a same day appointment because of my condition on Friday. — MARY KATHERINE G.
(Patient since 2015)
I was able to get a same day appointment.
Sep 17, 2015
Nov. 2014 I was told to return in 9 months as glaucoma was discovered. At last week's appt. Dr — MARY ANN W.
(Patient since 2015)
Nov. 2014 I was told to return in 9 months as glaucoma was discovered. At last week's appt. Dr. Thompson said I didn't have it, it was NOT noted in my file and what made me think I had it. This made me feel a bit embarrassed. I went through 10 months worrying about future eye drops & eye injections. I didn't make this up. I am so relieved I don't have it, but who should I believe?
Sep 16, 2015
Very friendly staff, was,nice to meet Dr. E Ngyuen and was,very satisfied with her treating me — ROBERT F.
(Patient since 2016)
Very friendly staff, was nice to meet Dr. E Ngyuen and was,very satisfied with her treating me. The staff in optical section was very helpful. I would highly recommend your office to anyone needing your services.
Sep 15, 2015
dr. h — BARBARA K.
(Patient since 2015)
Excellent service Tecs were curtious, knowledgeable, and well trained. Thank u for your services.
Sep 14, 2015
The lady that fitted me was such a darling, she was excellent. — WINSTON P.
(Patient since 2016)
The lady that fitted me was such a darling, she was excellent.
Sep 14, 2015
I found the appointment went well. — KATHRYN G.
(Patient since 2017)
I found the appointment went well.
Sep 14, 2015
My visit confirmed my suspicion of what was going on with my eye — SONDRA M.
(Patient since 2015)
My visit confirmed my suspicion of what was going on with my eye. The information I received was very helpful. The service was excellent and the doctor very caring and informative. I have been a patient for many years, and I will continue to be a patient for many more years.
Sep 8, 2015
More of a differnt styles of frames to chose from in all price range — ANNA O.
(Patient since 2016)
More of a differnt styles of frames to chose from in all price range
Sep 2, 2015
Great staff. Great doctors. Very efficient. — ARTHUR A.
(Patient since 2015)
Great staff. Great doctors. Very efficient.
Sep 2, 2015
The wait time is long. My appointment was for 10:30 and I left around 12:30. — ELIZABETH M.
(Patient since 2016)
The wait time is long. My appointment was for 10:30 and I left around 12:30.
Aug 30, 2015
All insurance information verified before arrival. — HAZEL M.
(Patient since 2017)
All insurance information verified before arrival.
Aug 27, 2015
From your side of the visit, everything went well — CLAYTON W.
(Patient since 2015)
From your side of the visit, everything went well. I just was disappointed to learn that I had cataracts as well as macular degeneration. I'm hoping my next visit will prove more promising, God willing.
Aug 27, 2015
THIS WAS MY FIRST TIME WITH DR. LANGHETEE. HE WAS VERY INFORMATIVE AND TOOK A GREAT DEAL OF TIME — ALVIN P.
(Patient since 2016)
THIS WAS MY FIRST TIME WITH DR. LANGHETEE. HE WAS VERY INFORMATIVE AND TOOK A GREAT DEAL OF TIME. HE IS TRULY A WONDERFUL BEDSIDE DOCTOR. THANK YOU.
Aug 26, 2015
My wife and I go to this clinic for over 20 years. — PAUL S.
(Patient since 2016)
My wife and I go to this clinic for over 20 years.
Aug 26, 2015
No Complaints — ALETHEA C.
(Patient since 2016)
My visits there are always pleasant. I have no complaints.
Aug 15, 2015
I brought both my children in as patients. We all were very happy with the service and experience. — COURTNEY B.
(Patient since 2017)
I brought both my children in as patients. We all were very happy with the service and experience.
Aug 13, 2015
Mrs. L. Rouzan — LYNNETTE R.
(Patient since 2016)
I really enjoyed this visit. My new doctor explained everything to me in great detail -- I really like that.
Aug 13, 2015
Ever one with Dr Heitmeier is very friendly and eager to be of help. — GLYNDA S.
(Patient since 0001)
Ever one with Dr Heitmeier is very friendly and eager to be of help.
Aug 10, 2015
D. S. Watkins — DONNA W.
(Patient since 0001)
My visit was pleasant and when the assistant saw that I was uncomfortable due to my illness she rushed me in to see the Doctor.
Aug 10, 2015
900 apptnot seen until after 1000waited during appt to do next text — DIEDRA M.
(Patient since 2016)
900 appt not seen until after 1000 waited during appt to do next text
Aug 9, 2015
Your in and out service is very good — NUNCIO D.
(Patient since 2016)
Your in and out service is very good
Aug 8, 2015
The whole — BRADLY G.
(Patient since 2016)
The whole experience surpasses my expectations. Dr ngyen was professional and very knowledgeable. The eye glass selection was spot on.
Aug 8, 2015
Great! — LINDA R.
(Patient since 2016)
Dr. Ellen Nguyen was really thorough and explained everything to me so that I could understand.
Aug 5, 2015
people were taken ahead of me due to employee placed other charts in front of mine instead of... — JAMES M.
(Patient since 2016)
people were taken ahead of me due to employee placed other charts in front of mine instead of behind. no one seem to notice this.people seem to be herded like cattle
Aug 5, 2015
I was referred by a co-worker and my overall experience was good — SHARON W.
(Patient since 0001)
I was referred by a co-worker and my overall experience was good. The staff was cordial and professional.
Aug 4, 2015
I felt as though I was being rushed throughout the entire visit — EMILEE S.
(Patient since 2016)
I felt as though I was being rushed throughout the entire visit. I did not feel as though I had a thorough exam done but either the nurses or the doctor. It's sad to go to the doctor and feel extremely rushed just so other people can be rushed in the same way just so your practice can make more money. I do not believe I will be coming back.
Jul 27, 2015
Three hours for an eye examine is way too long. — DARLENE R.
(Patient since 2016)
Three hours for an eye examine is way too long.
Jul 26, 2015
Dr Armani patient for many years and now with Dr Thompson — JIM A.
(Patient since 2015)
Dr Armani patient for many years and now with Dr. Thompson and was impressed by his knowledge and the through information he gave my wife and I on our eye conditions. We live in Covington but it's worth the drive to see Dr Thompson.
Jul 23, 2015
My last visit went smoothly and was a pleasant experience - the staff seemed more content and the... — MARIA B.
(Patient since 2016)
My last visit went smoothly and was a pleasant experience - the staff seemed more content and the format for the exam seemed to flow well - good job, but it did take 30 minutes past my appointment time to begin. My last visit was not a good experience, the staff seemed troubled/grumbled openly and the negative mood of the staff flowed into their service to the patients, at least me.
Jul 23, 2015
All the services that I received were GREAT and I would"t change anything. Thanks. — BOBBY G.
(Patient since 2015)
All the services that I received were GREAT and I would"t change anything. Thanks.
Jul 21, 2015
I think you should explain if the person's eyes are getting better or worse and why without them... — CAROL F.
(Patient since 2019)
I think you should explain if the person's eyes are getting better or worse and why without them asking. I think you should also tell them what their prescription is in each eye. I walked out not knowing. I feel like I should recieve a paper telling me the procedures done and why along with the results without asking for it.
Jul 20, 2015
Overall, an excellent visit! Staff was friendly like always — JIMMY R.
(Patient since 2016)
Overall, an excellent visit! Staff was friendly like always. And even recalled my visit last year that alone made me feel special and values as a client. As always a great selection of frames and lens options. Dr. Heitmeier has made some great improvement to the office and equipment.
Jul 19, 2015
Henry is a great doctor who took the time to explain everything to me — KENT W.
(Patient since 0001)
Henry is a great doctor who took the time to explain everything to me. I would give him the highest marks in professionalism and knowledge. I will recommend him to everyone I know.
Jul 11, 2015
I have no problem visiting Dr Heitmeyer, the only comment is the wait time — MARTINE L.
(Patient since 2016)
I have no problem visiting Dr Heitmeyer, the only comment is the wait time. I would be more prudent not to let your patient's wait no longer than necessary. I was in the office over three hours. Regards
Jul 11, 2015
For #4, wait time was approximately 5 mins. — SUZETTE W.
(Patient since 2016)
For #4, wait time was approximately 5 mins.
Jul 6, 2015
I waited 1.5hours to see Dr — KAREN G.
(Patient since 2017)
I waited 1.5hours to see Dr. Langette for a one minute face to face with him! I am not so happy with my visit!
Jul 5, 2015
1 — DIONNE B.
(Patient since 2016)
Wait time staff knowledge od benefits both front desk and optical department
Jul 4, 2015
Love your staff and Dr. Langhetee is the best. — REBECCA K.
(Patient since 2016)
Love your staff and Dr. Langhetee is the best.
Jun 24, 2015
Everyone was very pleasant. — GLORIA B.
(Patient since 2015)
Everyone was very pleasant.
Jun 21, 2015
Please try to adhere closer to the appointment time — MELVINA B.
(Patient since 2015)
Please try to adhere closer to the appointment time. I was called in about 40 minutes past my appointment time. Then I had to get my preliminaries and dilated before seeing the doctor. Before I saw him I sat even longer. I always try to get an early appointment so that I can get our early, but that never happens. An 8:45 appointment and out 11:45 is too long.
Jun 14, 2015
I felt like a widget on an assembly line — WILLIAM K.
(Patient since 0001)
I felt like a widget on an assembly line.the whole thing was very impersonal - not rude, but impersonal. when I finally did see the doctor he said the same words that I had heard him say to the previous 2 customers - and I mean customers, i never felt like a patient. he spent only 7 minutes with me - the last two standing by the door trying to get out so he could do his next customer.like I said, it was like a factory assembly line.
Jun 10, 2015
Disappointed in the wait time to see the doctor, over 1 hour beyond the appointment time — ALICE C.
(Patient since 2014)
Disappointed in the wait time to see the doctor, over 1 hour beyond the appointment time
Jun 9, 2015
Limit the number of people scheduled at the same time. — AUDREY C.
(Patient since 2015)
Limit the number of people scheduled at the same time.
Jun 8, 2015
Very satisfied with the service I recieved. — IVY W.
(Patient since 2015)
Very satisfied with the service I recieved.
Jun 4, 2015
I am always pleased with my vivit. — BILLY P.
(Patient since 2015)
I am always pleased with my vivit.
Jun 4, 2015
Was very pleased that my new eye drops were ordered right away and I received them via Rightsource... — CHERYL M.
(Patient since 2016)
Was very pleased that my new eye drops were ordered right away and I received them via Rightsource Pharmacy in the mail within a shorter time then usual.
Jun 4, 2015
Things are fine just the way they are - thanks. — DAVID M.
(Patient since 2015)
Sometimes I have to wait a long time but each person requires a different amount of time to receive the best care and I know I will get the proper time I need to receive quality care. Quality care is worth the wait.
May 28, 2015
Too many patients are scheduled too close together making the wait extra long — CYNTHIA B.
(Patient since 2015)
Too many patients are scheduled too close together making the wait extra long. A 2 1/2 hour visit is not acceptable.
May 26, 2015
The doctors are well knowledgeable in their explanation of your medical position,it makes it easy... — KENNER R.
(Patient since 2015)
The doctors are well knowledgeable in their explanation of your medical position,it makes it easy for a layman to understanding how to stay healthy or maintain the vision.
May 26, 2015
when i arrived,the waiting room was packed;no seats available;several patients standing;maybe... — WARREN B.
(Patient since 2015)
when i arrived,the waiting room was packed;no seats available;several patients standing;maybe increase number of chairs in the waiting room
May 23, 2015
Other than A/C Nothing Needs to Change. — CLAUDETTE S.
(Patient since 2016)
The only thing that needs to change is the A/C. It's always too cold :-)
May 17, 2015
My wait was not to bad considering the Retina doctor was in attendance that day — BRENDA L.
(Patient since 2015)
My wait was not to bad considering the Retina doctor was in attendance that day. Love my new doctor Langhetee.
May 15, 2015
The machine that takes a picture of my eye needs to be equipped for people that have noses — GOLDIE L.
(Patient since 0001)
The machine that takes a picture of my eye needs to be equipped for people that have noses. It was uncomfortable.
May 14, 2015
Too long — DAVID Y.
(Patient since 2015)
All physical matters were fine, I just had to wait too long.
May 12, 2015
Everything and everyone was so perfect. I really don't think can get any better — VIOLA T.
(Patient since 2016)
Everything and everyone was so perfect. I really don't think can get any better
May 11, 2015
My visit was 3 hours. Wish it could be shortened. — JENNIFER B.
(Patient since 0001)
My visit was 3 hours. Wish it could be shortened.
May 11, 2015
It was a good visit in and out think — ALFRED J.
(Patient since 2015)
It was a good visit in and out think
May 9, 2015
Herded like cattle — MONIQUE R.
(Patient since 2016)
Dr. Heitmeyer is over booked with appts at the same time. I was scheduled with dr. Heitmeyer, but was seen by a different doctor. It took me 2 hours for an eye exam for contacts and fitting. It is a lot of sitting and shuffling of patients. I felt like I was a cow in a herd. I will look for another doctor because this is not a good fit.
May 6, 2015
MY VISIT WAS GOOD AND THE SERVICE WAS GREAT — JOHN K.
(Patient since 2017)
MY VISIT WAS GOOD AND THE SERVICE WAS GREAT. JUST CONTINUE TO DO EVERYTHING THAT IS BEING DONE AT THE MOMENT ONE DAY AT A TIME. YOUR STAFF AND EMPLOYEES ARE DOING A GOOD JOB. BE SAFE.
May 4, 2015
I wouldn't go any where else for my care — JOANN D.
(Patient since 2015)
I wouldn't go any where else for my care
May 1, 2015
Yearly eye exam — CAROL C.
(Patient since 2019)
I think the examination was very thorough. The technicians and doctor were very good, however, three and a half hours is too long for an appointment.
Apr 19, 2015
Came in for a 10:20AM appointment. Was not seen until nearly 2PM — KAREN W.
(Patient since 2015)
Came in for a 10:20AM appointment. Was not seen until nearly 2PM. As a diabetic, I find it hard to come in for an early app. & have to wait past my lunchtime.
Apr 16, 2015
The intern was friendly, kind, knowledgeable, PATIENT; he will be a Great asset to your team — TANJA B.
(Patient since 2016)
The intern was friendly, kind, knowledgeable, PATIENT; he will be a Great asset to your team. I'm sorry I forgot his name. He worked with Doctor Hong Nguyen. FIVE STAR RATING TEAM!!! KEEP UP THE GOOD WORK!!!
Apr 14, 2015
I saw a lot of older people coming in and not enough chairs to sit so it gets a bit crowded in... — GRISELDA S.
(Patient since 2016)
I saw a lot of older people coming in and not enough chairs to sit so it gets a bit crowded in the waiting room. Maybe by using only one in and out door more chairs can be placed by the door close to the check out window.
Apr 13, 2015
The personality of the staff keeps me as a patient — MORGAN B.
(Patient since 2016)
The employees in the office and the doctors are very polite and have a personal touch. Outside of this there are very few benefits to attending your office. There seems to be systematic failures throughout. There is a long wait time with many room changes, probably to distract from how long visitors have been there. Although I've been attending for over a decade my file has gone missing on multiple occasions which has upset the flow of my annual visits. And despite the fact that I have worn contacts for years I was neglected a contact fitting in my most recent annual and this was not apparent until months later when I tried to order contacts. This staff mindlessness will have caused me with out contact for at least too months. I hope your office's lens and frame process is not anything like that of contacts because your process for ordering contacts is horrid. Even when I am appropriately fitted for contacts it typically takes a week for me to talk reach Julie, in contacts, to initially place my order. Then once they are ordered due to my poor vision it takes weeks to receive them and they are commonly placed on back order. Overall I do not feel like my vision is guaranteed through the process of your office. I am a very disappointed longterm visitor.
Apr 13, 2015
I had a military referral for my visit — PAUL S.
(Patient since 0001)
I had a military referral for my visit. Upon finishing, the front desk person would not give me my medical records to bring to my PCM. I phoned twice and still cannot get my records.
Apr 13, 2015
3 hours is way too long for a regular check up — DEBORAH M.
(Patient since 2018)
3 hours is way too long for a regular check up. I had to take half a day from work, instead of an hour. My day starts at 9 am... my appointment was at 8:30 and I wasn't able to leave until after 11. I will ask next time for an appointment on a day when the Dr. isn't doing post surgery check ups.. If one is not available or I have to wait that long again, I will find a one doc operation.
Apr 12, 2015
Satisfied with your procedures — ANNA F.
(Patient since 2016)
Satisfied with your procedures
Apr 4, 2015
I would not change anything — KURT T.
(Patient since 2016)
I would not change anything. From the time I got there until the time I was walked out was a little over an hour, which is pretty good because I know how busy you all are now.
Apr 1, 2015
wait time appt for 2:30 left at 4:45 that explains it all — VENESSA W.
(Patient since 2016)
wait time appt for 2:30 left at 4:45 that explains it all
Apr 1, 2015
I got to see the doctor almost two hours late. — KATHRYN G.
(Patient since 2017)
I got to see the doctor almost two hours late.
Mar 28, 2015
I arrived before many people and I watched them getserviced — DIANNE H.
(Patient since 2018)
I arrived before many people and I watched them get serviced. I was told I needed an additional test to leave one room and find out this was not so, I enquired again and was last to leave the office.
Mar 28, 2015
I had to wait over 30 minutes to see the doctor, but that was explained and there were apologies... — STEVEN Z.
(Patient since 2016)
I had to wait over 30 minutes to see the doctor, but that was explained and there were apologies given. I understand what happened; it has happened to me, so no problem. However, while I guessed that he was not in the building, it would have been better if staff had simply advised of the facts.
Mar 28, 2015
The staff is awesome. I will recommend you guys to everyone. Thanks for an wonderful experience — PHYLLIS L.
(Patient since 2017)
The staff is awesome. I will recommend you guys to everyone. Thanks for an wonderful experience. I had an emergency, and your staff was nice enough to put a rush on my new glasses. Instead of waiting two weeks, I got my glasses in 4 days.
Mar 26, 2015
The office visit went very well. Dr. Langette was caring and kind. He is very intelligent too — STEPHANIE C.
(Patient since 2016)
The office visit went very well. Dr. Langette was caring and kind. He is very intelligent too.I would recommend him to all my family and friends. Sincerely, Stephanie Calderaro
Mar 26, 2015
Very Good — SHARREL L.
(Patient since 2016)
Pleasant staff, would recommend, pleased!!!!
Mar 24, 2015
I complained to Dr — VICKIE P.
(Patient since 2016)
I complained to Dr. Thompson how inefficient the office staff is when it comes to returning phone calls regarding prescription medication. I don't think this survey will bring needed results as I've sent a letter recommending improvement in the past as the same problem occurred two weeks ago when I asked for a refill. One person doesn't seem to know what the other is doing.
Mar 23, 2015
Timeliness — WILLIAM A.
(Patient since 2016)
Dr. David Heitmeier and the staff are great. The doctor is interested in providing a complete eye exam and insuring you understand the eye results. He takes his time and explains if the eye exam may be foreshadowing other body issues. The problem is getting appointment times meet.
Mar 22, 2015
Very pleased — BERENICE F.
(Patient since 2015)
Met Dr. Thompson who is taking Dr. Armani's patients. I was pleased to find out he will eventually do my cataract surgery. I was also very excited to find out that he does his surgeries here on the Westbank.
Mar 21, 2015
I like to appreciate the extra effort to acomodate my after cancer treatment by sanitizing the... — LUDOVIN Z.
(Patient since 2016)
I like to appreciate the extra effort to acomodate my after cancer treatment by sanitizing the equipment Thanks God bless you'll.
Mar 18, 2015
The wait is entirely too long. You are scheduling too many people at one time — JAMES R.
(Patient since 0001)
The wait is entirely too long. You are scheduling too many people at one time. The doctor was very good though,
Mar 18, 2015
on question 5, I had many tests, and the real reason for the backup was a doctors id — ALBERT W.
(Patient since 2016)
on question 5, I had many tests, and the real reason for the backup was a doctors id. was compromised so his patients caused the rest of us to wait longer than normal for our tests.
Mar 16, 2015
Pleasant. No changes necessary — FRANK B.
(Patient since 2015)
Pleasant. No changes necessary
Mar 16, 2015
As always I received excellent service during my visit — LARRY N.
(Patient since 2016)
As always I received excellent service during my visit. I feel like I'm not the visitor an greeted as a person that is always welcome.
Mar 16, 2015
Faster service . Once I got in the room I waited at least 20-25 minutes before someone came . — URIANE S.
(Patient since 2016)
Faster service . Once I got in the room I waited at least 20-25 minutes before someone came .
Mar 15, 2015
I really appreciated Dr — FREDDA C.
(Patient since 0001)
I really appreciated Dr. Cangelosi's thorough description and thoughtful manner, and also Dean's friendly and welcoming demeanor.
Mar 12, 2015
I waited almost 1 hour before the doctor saw me from the time of my appointment — JAMES R.
(Patient since 0001)
I waited almost 1 hour before the doctor saw me from the time of my appointment. This is the longest time I have ever waited at your office.
Mar 11, 2015
Service was faster and more organized — FREDERICK B.
(Patient since 2015)
Service was faster and more organized
Mar 9, 2015
Can't recommend anything at this time. It appears that you folks keep up with new technology. — LLOYD H.
(Patient since 2016)
Can't recommend anything at this time. It appears that you folks keep up with new technology.
Mar 8, 2015
5 — ELIZABETH P.
(Patient since 2015)
All went well. No recommendations for improvements at this time
Mar 8, 2015
contact lenses — JESSICA B.
(Patient since 2016)
I don't know why y'all moved the contact lens dept to the glasses dept. I used to be able to order and pick them up in 5 minutes but now I have to wait an hour in a line of people deciding on glasses. it takes forever and it makes no sense. I wish you'd move them back to where they were before. Ots really frustrating
Mar 7, 2015
I was able to asked questions regarding my eyes and review new options pertaining to eyewear and... — JOANN V.
(Patient since 2017)
I was able to asked questions regarding my eyes and review new options pertaining to eyewear and contact lens.
Mar 4, 2015
I have nothing to suggest. Your medical practice and staff do a very good job. — INGRID T.
(Patient since 2016)
I have nothing to suggest. Your medical practice and staff do a very good job.
Mar 2, 2015
My visit was very informative. The doctor explained things in great detail — SANDRA J.
(Patient since 2016)
My visit was very informative. The doctor explained things in great detail. I understood much more that was going on with my vision after my thorough exam. Thank you, Sandra l. Jackson
Mar 2, 2015
Before employees leave for the day. It would be a good idea to see who is still wait and why? — JOSEPH L.
(Patient since 2016)
Before employees leave for the day. It would be a good idea to see who is still wait and why?
Mar 2, 2015
I always enjoy going to see Dr. Heitmeier because he is kind, professional and knowledgeable — VERA-ELLEN T.
(Patient since 2016)
I always enjoy going to see Dr. Heitmeier because he is kind, professional and knowledgeable. When I arrive the reception is usually more friendly, but they did not even acknowledge me or anyone else because they were busy talking so when I said hello they probably did not hear me. Since the rest of the staff was very friendly and kind, I forgot about the reception area.
Mar 1, 2015
As always, I get exceptional service at Heitmeier, Armani, etc, etc etc — CONSTANCE B.
(Patient since 2015)
As always, I get exceptional service at Heitmeier, Armani, etc, etc, etc. I was concerned about increased blurred vision I was experiencing recently and Dr. Cangelosi sugggested that I had put the left contact in the right eye. He was correct, and he didn't even poke fun at me, which would have been justified.
Mar 1, 2015
Way to many reminders via texts, phone calls, and texts again. — DUSTIN B.
(Patient since 2016)
Way to many reminders via texts, phone calls, and texts again.
Feb 28, 2015
i was a walk in and they received me very well — JANET C.
(Patient since 2016)
i was a walk in and they received me very well. Only problem was that my return call came while I was sitting in with the doctor.
Feb 25, 2015
Thank you for discontinuing the numerous emails, telephone calls and text message reminders... — PEARL B.
(Patient since 2016)
Thank you for discontinuing the numerous emails, telephone calls and text message reminders concerning the appointment.
Feb 24, 2015
Would like the wait not to be so long. — CHERYL M.
(Patient since 2016)
Would like the wait not to be so long.
Feb 24, 2015
McCleland — GLEN M.
Very unsatisfied. I was given Bi- focals when I should have had Tri= focals. I took them back...the employee was no help whatsoever. CANCEL THE APPMT. FOR FEB. 23rd
Feb 19, 2015
Everything went fine! Your miss Frenise should be the head of your hospitality committee — MICHAEL D.
(Patient since 2015)
Everything went fine! Your miss Frenise should be the head of your hospitality committee. She is the friendliest, most helpful, caring individual I have ever met in a Doctors office. She greeted me with a warm smile and a big hello. Following my visit she was there to set up my next appointment and send me off with another of her radiant smiles and a wish for good health. You need to pull that Doctor/Senator off the TV and let Frenise be your face for the franchise. Mike
Feb 18, 2015
I do not thank you need to change anything everything was great for me — VIOLA T.
(Patient since 2016)
I do not thank you need to change anything everything was fgreat for me
Feb 16, 2015
The staff was very friendly and professional — LORI B.
(Patient since 2016)
The staff was very friendly and professional. They seem very knowledgable about their jobs and responsibilities. They were very helpful and considerate.
Feb 15, 2015
I had a appointment at 8:05am and didn't get to see the doctor until about 9:30am — RONNIE C.
(Patient since 2015)
I had a appointment at 8:05am and didn't get to see the doctor until about 9:30am. I also stated to the doctor I was thinking about change doctor because of the wait I have never came in and got out. It's so slow but the doctor or good
Feb 14, 2015
Great office visit but the girl that checked me in could've been more friendly. — ALICIA S.
(Patient since 2016)
Great office visit but the girl that checked me in could've been more friendly.
Feb 12, 2015
Great customer service very professional staff keep up the great job. — JUAN P.
(Patient since 2016)
Great customer service very professional staff keep up the great job.
Feb 10, 2015
Feb 2 visit, Dr Thomson missed eye infection, it got worse and Dr Heitmeier diagnosed it on Feb 4 — JANET E.
(Patient since 2016)
Feb 2 visit, Dr Thomson missed eye infection, it got worse and Dr Heitmeier diagnosed it on Feb 4. By then, it was an ulcer on the cornea. Tech on Feb 2 wrote eye glass lens Rx wrong, but Thomson caught it. Quality of care on several visits to heitmeier and Lenghetee was excellent. Waiting a long time to be seen is the only other complaint which could only be solved by adding another physician but don't know if you have room.
Feb 7, 2015
Wait time is to long. Fewer appointements need to be scheduled. — AUDREY C.
(Patient since 2015)
Wait time is to long. Fewer appointements need to be scheduled.
Feb 6, 2015
Improve appointment wait times — ALICE C.
(Patient since 2014)
Improve appointment wait times
Feb 5, 2015
Your doctor was top notch and I want to thank you for that. Your nursing staff also — OSBORNE S.
(Patient since 0001)
Your doctor was top notch and I want to thank you for that. Your nursing staff also. BUT the reception was terrible. If I had more time and wasn't in a rush I would have left. I was first greeted after giving my name with "you don't have an appointment. Maybe it's at our other office. Then she walked away. After calling my profiction office to confirm the proper location I asked the receptionist for the other offices phone number. She proceeded to call and then told me "No you don't have one there either. " She again proceeded to ignore me. One of the nurses over heard and asked her for my name at which point she pointed to the board and says "yes he does. It's right here" She proceeded to check me in after 10 minutes AND then with my insurance card in front of hers told me that I didn't have any insurance. "Do you have any other insurance?" I said that card is my insurance. After more time I noticed she hadn't out the last letter in. She said she didn't need to. When s
Feb 4, 2015
Dr. Johnson is wonderful. He has a personable manner with patients. — MICHAEL B.
(Patient since 2016)
Dr. Johnson is wonderful. He has a personable manner with patients.
Feb 2, 2015
45 minute wait greatly complicated my day. — JILL S.
(Patient since 2016)
After 45 minutes, I asked to reschedule, but then was seen promptly.
Feb 2, 2015
I had my eyes dilated and was not offered glare reducers for my drive home. — LEO J.
(Patient since 2019)
I had my eyes dilated and was not offered glare reducers for my drive home.
Feb 1, 2015
Staff is really wonderful. — MORGAN B.
(Patient since 2016)
The staff is really wonderful. Very pleasant.
Jan 29, 2015
Dr — RHONDA B.
(Patient since 2015)
Dr. Frisby and your staff were very nice and that they allowed me to stay inside and out of the cold until my ride arrive at 6:00 p.m.
Jan 28, 2015
the wait to see the doctor was absolutly — VANESSA S.
(Patient since 2015)
the wait to see the doctor was absolutely too long.
Jan 24, 2015
The service used to be really good, however it seems appointments overlap and after working with... — VELMA J.
(Patient since 2016)
The service used to be really good, however it seems appointments overlap and after working with technician, you are waiting for 45 minutes to an hour if not longer to see doctor. Then for my contact lens fitting I was given a small bottle of solution, which EXPIRED IN 2012. Doesn't feel process is quality anymore, only quantity!
Jan 24, 2015
Good service overall my wait was a little long — RONALD R.
(Patient since 2016)
Good service overall but the wait was a little long
Jan 24, 2015
Well obviously the left hand does not know what the right hand is doing — RALPH W.
(Patient since 2016)
Well obviously the left hand does not know what the right hand is doing. the office called my wife's work looking for me and wanted to know what happened to me. They told her I had checked in but when they called me to go into the back that I was no where to be found. My wife called me trying to find out what happened and I told her nothing had happened, I had seen the doctor and everything went as usual. Obviously your staff is not communication with each other very well. I don't know if it has been fixed but we have had mix up with appointment dates previously, not this time but before.
Jan 23, 2015
I have to wait so long that I wish I don't need to come,it took me 2 hours total — THE HA K.
(Patient since 2015)
I have to wait so long that I wish I don't need to come,it took me 2 hours total
Jan 21, 2015
The wait time seems to be very long, lots of folks waiting for the early appt — CAROL B.
(Patient since 2015)
The wait time seems to be very long, lots of folks waiting for the early appt. times, some actually left! Also the billing system was down adding to confusion. the front desk ladies are not so friendly.
Jan 21, 2015
No one ever seems to be able to pick up the phone or return calls!?!? — SARA K.
(Patient since 0001)
No one ever seems to be able to pick up the phone or return calls!?!?
Jan 19, 2015
Very warm, yet totally professional. — JO D.
(Patient since 0001)
Very warm, yet totally professional.
Jan 19, 2015
Very professional and courteous — RAYMOND D.
(Patient since 2015)
Very professional and courteous
Jan 18, 2015
The services I received were good, I was more concern with the bag under my right eye then with my... — GOLDIE L.
(Patient since 0001)
The services I received were good, I was more concern with the bag under my right eye then with my vision. If my vision wasn't good I wouldn't have notice the bag under my eye. Appointments shouldn't be made until the doctor is in the office, I showed up early and waited for the doctor, it should be the other way around. Another lady that was waiting to see the doctor; well she had to leave because she had to go to work. Help patients by not making 5 appointments at the same time, we have JOBS.
Jan 15, 2015
I had an 8:45am appt. I didn't leave the office until 11:00 — ALLISON C.
(Patient since 2016)
I had an 8:45am appt. I didn't leave the office until 11:00. I don't think it should have taken me that long to see the doctor and order glasses. I don't blame the staff, I blame whoever is in charge of the construction that was going on in the office. It had the staff scrambling to move rooms and get situated because of construction being done on a Saturday morning while clinic is going on. I have worked in a doctor's office and that is unacceptable. It should be done after hours.
Jan 15, 2015
I was completely satisfied i wouldn't change a thing. — DELANEY W.
(Patient since 2016)
I was completely satisfied i wouldn't change a thing.
Jan 11, 2015
My visit on November 21 was extremely unpleasant — JAY R.
(Patient since 2015)
My visit on November 21 was extremely unpleasant. My appointment was for 2:15 and I was there until 6:15. This is unacceptable. I hope this never happens again. My visit on January 2 was a great improvement. I hope the problem has been resolved.
Jan 7, 2015
in past visits staff has not been very professional and explain treatment. — PAMALA H.
(Patient since 2016)
in past visits staff has not been very professional and explain treatment.
Jan 6, 2015
Very satisfied with my visit. — ALTHEA Q.
(Patient since 2015)
Very satisfied with my visit.
Jan 6, 2015
Patient Survey — HENRY T.
(Patient since 2017)
Everything was first class and extremely professional from the moment I got there till I departed
Jan 4, 2015
Dissatisfided with the fact that I have to return for another visit (only 2 months after this... — ELAINE L.
(Patient since 2015)
Dissatisfided with the fact that I have to return for another visit (only 2 months after this recent one)due to having to get re-fitted for contacts. For over 15 years seeing Dr Armani regularly, one visit would cover everything (Check-up & contact prescription renewal.)Saw new Dr. Thompson, who is requiring another visit which I am sure will not be covered by my insurance for the additional visit. NOTATION: My contacts strenghts are perfect as I am not having any problems seeing. So why another visit....????? Please explain... This will be an inconvenience to me.
Dec 30, 2014
Dr. Thompson did a wonderful job on my eye, also did a great follow up to make sure all was well. — MILTON F.
(Patient since 2015)
Dr. Thompson did a wonderful job on my eye, also did a great follow up to make sure all was well.
Dec 23, 2014
Too many calls e-mails, etc, to confirm appt. 5-6 times is too much. — MAE H.
(Patient since 2015)
Too many calls e-mails, etc, to confirm appt. 5-6 times is too much.
Dec 22, 2014
Some staff address patients by their first name — LEACHEL M.
(Patient since 2015)
Some staff address patients by their first name. This should be confirmed with patient first otherwise it could be viewed as offensive.
Dec 20, 2014
Try to keep appt times closer to when you are actually seen. — MARY FAY L.
(Patient since 2018)
Try to keep appt time closer to when you are actually seen.
Dec 20, 2014
Wait time needs to be shorter. If an appt — CYNTHIA B.
(Patient since 2015)
Wait time needs to be shorter. If an appt. if for a certain time there should be no more than a 10 minute wait time to be seen.
Dec 20, 2014
Received too many notices of my apt (3) — GARY H.
(Patient since 2016)
Received too many notices of my apt (3). Was just told I needed glasses and was never informed of the type of vision problems I had nor was I told of the options when buying glasses so I could evaluate what I needed since it would be my first time buying glasses.
Dec 17, 2014
Overbooking is greatest problem — ALPHONSO F.
(Patient since 2015)
Overbooking is greatest problem
Dec 15, 2014
I would like to see more styles in the eyeglass frames — PAMELA B.
(Patient since 2016)
I would like to see more styles in the eyeglass frames. To me, many are so similar in shape and color. The brands are fine. The options within a particular brand could be a little larger.
Dec 14, 2014
I though I was seeing Dr. Cangelosi but saw Dr — WEBB J.
(Patient since 2015)
I though I was seeing Dr. Cangelosi but saw Dr. Langhetee, which was ok except that I feel that I was being squeezed in which accounted for my longer wait time.
Dec 14, 2014
I was very please with your friendly staff. — SYLVIA H.
(Patient since 2015)
I was very please with your friendly staff.
Dec 11, 2014
Your office was extremely busy. Everyone was friendly and polite. — GLORIA B.
(Patient since 2015)
Your office was extremely busy. Everyone was friendly and polite.
Dec 11, 2014
Everyone wos frendly and helpful. — THOMAS S.
(Patient since 2015)
Everyone wos frendly and helpful.
Dec 6, 2014
Dr. Heitmeier needs to stress when a patient needs new glasses. — HARRY M.
(Patient since 2015)
Dr. Heitmeier needs to stress when a patient needs new glasses.
Dec 6, 2014
Please inform your patients that something has occured in office that caused appointment times to... — BEATRICE W.
(Patient since 2016)
Please inform your patients that something has occured in office that caused appointment times to be delayed.
Dec 6, 2014
Yall told me i couldnt order the glasses i wanted — MARCUS H.
(Patient since 2017)
Yall told me i couldnt order the glasses i wanted. Yall didnt have much variety of mens eyeglasses either
Dec 3, 2014
Gift certificates available for purchase on your website for: 1. Eyeglass or contact purchases 2 — LISA G.
(Patient since 2018)
Gift certificates available for purchase on your website for: 1. Eyeglass or contact purchases 2. office visit. Suggest certificates be available in amounts of: $50, $100, $150, $200, $500. Have certificates mailed to buyer.
Dec 3, 2014
Just keep up the good relationship between staff and patients — JOYCE G.
(Patient since 2016)
Just keep up the good relationship between staff and patients. Hope your computer system upgrade goes efficiently for you and your staff.
Dec 2, 2014
Shorter wait times. stick to schedule. — ALYSSA M.
(Patient since 2015)
Shorter wait times. stick to schedule.
Dec 1, 2014
I was taken to several different rooms for different eye tests — JUDY H.
(Patient since 2016)
I was taken to several different rooms for different eye tests. Perhaps these rooms/tests could be streamlined to be closer together instead of being spread out. Everyone was very friendly, professional and helpful.
Nov 29, 2014
It was a very busy day, but I am very pleased with my doctor and will stick with him — JANET C.
(Patient since 2015)
It was a very busy day, but I am very pleased with my doctor and will stick with him. I would love it if there were more "fun" styles of frames.
Nov 27, 2014
It took 2 hours from when I got that to when I left — JESSICA P.
(Patient since 2015)
It took 2 hours from when I got that to when I left. I think that's incredibly too long for an eye doctor appointment, especially when maybe 20 minutes was actually with the doctor. I'm not sure if somehow it got overbooked that day but hopefully next time won't take as long. Thanks
Nov 25, 2014
Service was fine. Staff was very courteous, helpful and professional. — BETTY M.
(Patient since 2015)
Service was fine. Staff was very courteous, helpful and professional.
Nov 22, 2014
Everyone was great. Elaine is awesome!! — INA C.
(Patient since 2016)
Everyone was great. Elaine is awesome!!
Nov 20, 2014
the staff that did the eye exam was excellent — JOHN-PAUL E.
(Patient since 0001)
the staff that did the eye exam was excellent. The staff in the glasses pick up department are also very nice, knowledgable and personable. Thank you!
Nov 20, 2014
Excellent care — VICKIE M.
(Patient since 2015)
Very knowledgeable team, gives excellent care, always ready to help!
Nov 18, 2014
Happy customer — ARIEL L.
(Patient since 2015)
The women in the glasses department were very generous in offering to help me find the right pair of glasses. Doctor was able to explain with clarity the nature of my eye empairment. I would recommend this group to serve your eye needs
Nov 17, 2014
I waited 20 minutes before I asked why was I not called in to see a doctor — LYNNE R.
(Patient since 2016)
I waited 20 minutes before I asked why was I not called in to see a doctor. I was told that I was next, after 15 more minutes, I was still waiting. I then decided to just cancel my appt. The nurse told me that the decision was my choice.
Nov 16, 2014
Much better service than last year. Thank you. — CECILIA M.
(Patient since 2015)
Much better service than last year. Thank you.
Nov 12, 2014
I STILL HAVE TO MEET WITH THE CATARACT DOCTOR, THOMPSON, MY APPOINTMENT IS FOR MONDAY, NOV. 17TH — ALVA H.
(Patient since 0001)
I STILL HAVE TO MEET WITH THE CATARACT DOCTOR, THOMPSON, MY APPOINTMENT IS FOR MONDAY, NOV. 17TH. AT THAT TIME I WILL LEARN ABOUT MY FINANCIAL OPTIONS.
Nov 11, 2014
Shorten the wait time — SUZETTE W.
(Patient since 2016)
Shorten the wait time. I have encountered wait times from 30 mins to over 1 hour for my appointments over the past few years.
Nov 10, 2014
1st time I waited so long to see the Doctor — ALTAMEASE T.
(Patient since 2015)
1st time I waited so long to see the Doctor. you were seated fast but you sat a long time to see the Doctor. And also why is it that you can only pay your bill in person or through the mail what about paying online,with credit card or E-Check?? # 4 is not worded right your are seated fast . It should state if you waited past your appointment time to be seen by the Doctor?
Nov 10, 2014
My wife and I are extremely pleased with the services from this group. My wife hopes Dr — JOSEPH C.
My wife and I are extremely pleased with the services from this group. My wife hopes Dr. Armani will never retire!
Nov 10, 2014
Your office is doing just fine. I don't see a need for any new services at this time. — BRENDA L.
(Patient since 2015)
Your office is doing just fine. I don't see a need for any new services at this time.
Nov 10, 2014
I come to the appointments early but have to wait to get in and then have to wait again after eyes... — LARRY M.
(Patient since 2015)
I come to the appointments early but have to wait to get in and then have to wait again after eyes dilated and then have to wait again to see the Doctor.
Nov 4, 2014
I may be off on the time I was seated due to my arriving early. — ALBERTHA K.
(Patient since 2016)
I may be off on the time I was seated due to my arriving early.
Nov 3, 2014
I really enjoyed all the health professional at your office especially Tara who helped me find the... — RHONDA V.
(Patient since 2015)
I really enjoyed all the health professional at your office especially Tara who helped me find the ideal glasses for my face! What a 1st class eye specialist clinic! Sincerely, Rhonda
Nov 3, 2014
Everything was convenient and professional. No change recommended. — WILBERT B.
(Patient since 2016)
Everything was convenient and professional. No change recommended.
Nov 3, 2014