Heitmeier Vision

Dr. David Heitmeier

Star Star Star Star Star 478 Reviews

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Reviews

StarStarStarStarStar Overall I had a wonderful experience —    (Patient since Wed Aug 20 00:00:00 MDT 2014)

Overall I had a wonderful experience


StarStarStarStarStar Service was excellent but I did fall n hurt my ... —    (Patient since Thu May 28 00:00:00 MDT 2015)

Service was excellent but I did fall n hurt my back. Back is still sore


StarStarStarStarStar Excellent Care —    (Patient since Tue Nov 04 00:00:00 MST 2014)

I am always please with the care and professionalism received with I visit. I receive a thorough examination at each visit.


StarStarStarStarNo Star We are quite satisfied with eye care provided b... —    (Patient since Thu Sep 18 00:00:00 MDT 2014)

We are quite satisfied with eye care provided by Dr. Langhette and the staff at Dr. Heitmeier's eye care.facility. They treat patients with respect and prescribe care very effectively.


StarStarStarStarStar Organized and thorough services.  —    (Patient since Wed Jun 21 00:00:00 MDT 2017)

Organized and thorough services.


StarStarStarStarStar Dr. Heitmeier and his staff are very profession... —    (Patient since Thu Aug 07 00:00:00 MDT 2014)

Dr. Heitmeier and his staff are very professional. The office are very knowledgeable of your eye needs and very proficient. They care about the need of their customers and I will continue going to Dr. Heitmeier as long as possible. Thanks for all you have done for me Doc.


StarStarStarStarStar I sat and waited for 1 Hour and 20 min’s passed... —    (Patient since Wed Aug 20 00:00:00 MDT 2014)

I sat and waited for 1 Hour and 20 min’s passed my appointment time, so I left without seeing the Dr.


StarNo StarNo StarNo StarNo Star I arrived for an 8:30 appointment, having been... —    (Patient since Thu Sep 29 00:00:00 MDT 2016)

I arrived for an 8:30 appointment, having been told by the scheduler that I was the first appointment of the day. By 9:10, my name had not been called nor a copay collected. I asked the receptionist why, and she stated that my chart needed to be pulled from the back. After waiting for a few more minutes, my name was called, copay collected, and I was sent to the back and met with an associate. I complained that I had already been there 45 minutes, and was told that there were three people in front of me. I relayed my knowledge of being the 'first appointment of the day' only to be told that Heitmeier was triple booking patients. So, three people had the same time slot with the same doctor!! Moving along, I was put in the next room and told to place my chin and forehead on the equipment to read eye charts. I did not see that the chin rest nor the forehead rest were cleaned, nor did I see any wipes in the room to accomplish this. My eyes were dilated and I waited to see the doctor. When he finally came in, he spent less than 5 minutes with me. I understand Heiteier's desire to be as profitable as possible. However, I left feeling as though I had just participated in some sort of 'eye-patient-mill' and had not received what I felt was a thorough exam by the doctor. And there had been zero consideration for my time. I will not be returning to Heitmeier.


StarStarStarStarStar Warm and caring environment. State of the arts... —    (Patient since Tue Aug 16 00:00:00 MDT 2016)

Warm and caring environment. State of the arts equipment with thorough exams and very informative. Love Dr Heitmeier.


StarStarStarNo StarNo Star Nicholas Krochmal, customer —    (Patient since Tue Nov 04 00:00:00 MST 2014)

see below. my review is at the bottom of the page under Comments.


StarStarStarStarStar People —    (Patient since Wed Apr 27 00:00:00 MDT 2016)

I enjoy my visits. Everyone is kind and I don't spend half of my day here. Thanks for your kindness everyone.


StarStarStarStarStar Thorough excellent service —    (Patient since Wed Feb 25 00:00:00 MST 2015)

Thorough excellent service


StarStarStarStarStar Dr David Heitmeier is a wonderful doctor. He ha... —    (Patient since Wed Feb 14 00:00:00 MST 2018)

Dr David Heitmeier is a wonderful doctor. He had such a great staff.


StarStarStarStarStar GREAT EXPERIENCE, ALL THE ASSISTANCE WERE EXCEL... —    (Patient since Tue Feb 03 00:00:00 MST 2015)

GREAT EXPERIENCE, ALL THE ASSISTANCE WERE EXCELLENT, INCLUDING THE DOCTOR.


StarStarStarStarStar So sweet and caring of my condition. You never ... —    (Patient since Fri Feb 09 00:00:00 MST 2018)

So sweet and caring of my condition. You never hear doctors tell you "They are praying for you" Dr. Heitmeier you are truly one of a kind. xoxo


StarStarStarStarStar excellent service in all respects —    (Patient since Thu Jan 05 00:00:00 MST 2017)

excellent service in all respects


StarStarStarStarStar Always a pleasant experience at the clinic. —    (Patient since Tue Jul 28 00:00:00 MDT 2015)

Always a pleasant experience at the clinic.


StarStarStarStarStar Quality establishment —    (Patient since Tue Nov 11 00:00:00 MST 2014)

Quality establishment, excellent service and care, highly qualified doctors and personnel, comprehensive treatment with state of the art technology.


StarStarStarStarStar I was impressed by how caring n ad supportive D... —    (Patient since Tue Aug 30 00:00:00 MDT 2016)

I was impressed by how caring n ad supportive Dr. L was on short notice.I have recommended your practice to friends.


StarStarStarStarStar Great people —    (Patient since Thu Aug 14 00:00:00 MDT 2014)

Even when ya'll are really busy My appointment time in never more than 10-15 late, well within acceptable limits.


StarStarStarStarStar Excellent —    (Patient since Wed Jun 11 00:00:00 MDT 2014)

I had an excellent visit and was verry happy with it and the reslulte.


StarStarStarStarStar The appointment was overbooked. I spend about f... —    (Patient since Wed Sep 10 00:00:00 MDT 2014)

The appointment was overbooked. I spend about four hours waiting for services.


StarStarStarStarStar I always hate scheduling and going to my annual... —    (Patient since Wed Aug 20 00:00:00 MDT 2014)

I always hate scheduling and going to my annual appointment, but am usually pleasantly surprised after and wonder what my hesitation is. One of main reasons is dilating my pupils and rendering me useless after at work. But as usual my appointment was a good experience, discovered my blood sugar out of control time has started showing up in my eyes, and also discovered with newer equipment and narrow angles, I don't need dilating. It was all good and I look forward to reversing the diabetic retinopathy.


StarStarStarStarStar 4 stars due to wait.The requirement of 20 char... —    (Patient since Tue Nov 11 00:00:00 MST 2014)

4 stars due to wait. The requirement of 20 characters is too much.


StarStarStarStarStar  —    (Patient since Tue Jul 08 00:00:00 MDT 2014)

Always professional and cares about his patients


StarStarStarStarStar  —    (Patient since Wed Jul 13 00:00:00 MDT 2016)

The online survey is very good . It give you the opportunity to get feedback from customers about your services


StarStarStarStarStar Great people who work here and very helpful in ... —    (Patient since Thu Aug 14 00:00:00 MDT 2014)

Great people who work here and very helpful in assisting appointment work around.


StarStarStarStarStar Everyone was friendly and professional. Made m... —    (Patient since Tue Nov 10 00:00:00 MST 2015)

Everyone was friendly and professional. Made my 7 year old son comfortable.


StarStarStarStarStar Mix up with seeing doctor Cangelosi on Sat 11/... —    (Patient since Wed Nov 25 00:00:00 MST 2015)

Mix up with seeing doctor Cangelosi on Sat 11/4 Not happy that his assistant or whatever did not call me back.


StarStarStarStarStar Dr. Longentee is always cleans his equipment be... —    (Patient since Fri Apr 17 00:00:00 MDT 2015)

Dr. Longentee is always cleans his equipment before he ask you to put your face on it. He is very good at explaining conditions and procedures as well as options


StarStarStarStarStar Great service friendly staff —    (Patient since Thu Apr 20 00:00:00 MDT 2017)

Great service friendly staff


StarStarStarStarStar ***** As usual, my visit was conducted very pro... —    (Patient since Tue Jun 10 00:00:00 MDT 2014)

***** As usual, my visit was conducted very professionally and with as much speed as would allow the patients to converse with the doctor or eye techs.


StarStarStarStarStar Service was excellent, Dr Canglosi is an awesom... —    (Patient since Tue Aug 01 00:00:00 MDT 2017)

Service was excellent, Dr Canglosi is an awesome guy. Did a great job on my surgery.


StarStarStarStarStar  —    (Patient since Fri Aug 12 00:00:00 MDT 2016)

I love Heitmeir eye center, you guys are not just a business, your family. Keep up the good work!


StarStarStarStarStar Wait times are too long.  —    (Patient since Thu Jan 14 00:00:00 MST 2016)

Wait times are too long.


StarStarStarStarStar Very thing was great I rate your a 5  —    (Patient since Wed Oct 11 00:00:00 MDT 2017)

Very thing was great I rate your a 5


StarStarStarStarStar Same morning appointment, did not have to wait ... —    (Patient since Sat Mar 12 00:00:00 MST 2016)

Same morning appointment, did not have to wait long. Caring and courteous treatment. Couldn't have been better.


StarStarStarStarStar Five stars to rate the folks that take my sight... —    (Patient since Mon Nov 03 00:00:00 MST 2014)

Five stars to rate the folks that take my sight seriously!


StarStarStarStarStar  —    (Patient since Thu Sep 18 00:00:00 MDT 2014)

I appreciate the updates and notices


StarStarStarStarStar Dr. Langhetee is amazing! Just as friendly and ... —    (Patient since Mon Aug 18 00:00:00 MDT 2014)

Dr. Langhetee is amazing! Just as friendly and helpful and comforting as whenever I was little. The staff is super friendly and prompt. I've loved seeing this business grow into what it has come today as I've grown up as well.


StarStarStarStarStar Great service —    (Patient since Wed Aug 27 00:00:00 MDT 2014)

great team of professionals.


StarStarStarStarStar The doctors and staff are very polite, professi... —    (Patient since Fri Jul 17 00:00:00 MDT 2015)

The doctors and staff are very polite, professional and caring. My visits are always satisfactory.


StarStarStarStarStar Awesome visit. The doctor was very informati... —    (Patient since Mon Apr 18 00:00:00 MDT 2016)

Awesome visit. The doctor was very informative and explained my situation to me in great detail.


StarStarStarStarStar  —    (Patient since Wed Aug 02 00:00:00 MDT 2017)

Good service, the workers are friendly and kind


StarStarStarStarStar Great I was finished in 10 minut —    (Patient since Mon Aug 04 00:00:00 MDT 2014)

Great I was finished in 10 minutes


StarStarStarStarStar The visit with Dr. Frisbee is always friendly, ... —    (Patient since Tue Aug 19 00:00:00 MDT 2014)

The visit with Dr. Frisbee is always friendly, cordial, and efficient.


StarStarStarStarStar Very professional and polite staff —    (Patient since Thu Jul 13 00:00:00 MDT 2017)

Very professional and polite staff


StarStarStarStarStar I enjoyed my visit with you all, my service was... —    (Patient since Wed Jul 12 00:00:00 MDT 2017)

I enjoyed my visit with you all, my service was great! Eye examine, glasses were ready in 3 days i was told 7-10 days. It was so awesome to pick them up on a Saturday, i was in and out. First time visit 5 stars thanks to everyone!


StarStarStarStarStar I always have a very pleasant visit. Keep up t... —    (Patient since Thu Feb 11 00:00:00 MST 2016)

I always have a very pleasant visit. Keep up the great job guys.


StarStarStarStarStar Professional team of doctors and staff that pro... —    (Patient since Fri Jul 01 00:00:00 MDT 2016)

Professional team of doctors and staff that provides excellent service to patients.


StarStarStarStarStar Thanks, it's keep us in the know. —    (Patient since Tue Mar 28 00:00:00 MDT 2017)

Thanks, it's keep us in the know.


StarStarStarStarStar Very good. Staff is quite friendly —    (Patient since Wed Jul 23 00:00:00 MDT 2014)

Very good. Staff is quite friendly


StarStarStarStarStar The staff showed patience with me by explaining... —    (Patient since Wed Feb 04 00:00:00 MST 2015)

The staff showed patience with me by explaining the tests being done. Dr. Heitmeier spent time talking to me about my plan of care for my eyes. The wait wasn't long in the waiting room.


StarStarStarStarStar Very pleased  —    (Patient since Wed Mar 18 00:00:00 MDT 2015)

Excellent service from Dr Cangelosi & staff


StarStarStarStarStar :)) —    (Patient since Thu May 04 00:00:00 MDT 2017)

Dr. Inkster was the absolute sweetest and helped me to understand everything going on everything was very timely and everyone was very nice.


StarStarStarStarStar .. —    (Patient since Wed Sep 03 00:00:00 MDT 2014)

Thanks for seeing me after an accident which require a quick visit to have my eye examined an to replace my glasses. To be received by the staff and Dr Langhetee will never be forgotten.


StarStarStarStarStar I think your online presence is great.  —    (Patient since Wed May 11 00:00:00 MDT 2016)

I think your online presence is great.


StarStarStarStarStar Overbooked appointments leading to a 2 hour inc... —    (Patient since Thu Apr 30 00:00:00 MDT 2015)

Overbooked appointments leading to a 2 hour incomplete visit.


StarStarStarStarStar I waited a long time in the back. It was very ... —    (Patient since Thu Apr 24 00:00:00 MDT 2014)

I waited a long time in the back. It was very confusing in the back to many people and too much movement


StarStarStarStarStar Very efficient office with knowledgeable staff —    (Patient since Tue Feb 10 00:00:00 MST 2015)

Very efficient office with knowledgeable staff


StarStarStarStarStar Professional Eye Care. —    (Patient since Sat Jun 14 00:00:00 MDT 2014)

Place is clean and the staff very professional.


StarStarStarStarStar Great seeing and looking forward to my next vis... —    (Patient since Tue Dec 02 00:00:00 MST 2014)

Great seeing and looking forward to my next visit


StarStarStarStarStar Good Doctor  —    (Patient since Tue Aug 19 00:00:00 MDT 2014)

I always have a pleasant experience when I come to get my eyes examined


StarStarStarStarStar He was very professional and explain my problem... —    (Patient since Sat May 06 00:00:00 MDT 2017)

He was very professional and explain my problem to me


StarStarStarStarStar Very professional and courteous to all customer... —    (Patient since Wed Mar 11 00:00:00 MDT 2015)

Very professional and courteous to all customers.


StarStarStarStarStar Fast, efficient, professional office. Totally ... —    (Patient since Thu May 04 00:00:00 MDT 2017)

Fast, efficient, professional office. Totally satisfied.


StarStarStarStarStar Very good service and even though they seemed a... —    (Patient since Tue Oct 27 00:00:00 MDT 2015)

Very good service and even though they seemed a little understaffed, they still serviced everyone in a timely fashion.


StarStarStarStarStar Dr. Heitmeier, is so caring to all of his patie... —    (Patient since Thu Apr 09 00:00:00 MDT 2015)

Dr. Heitmeier, is so caring to all of his patients. He does a thorough evaluation each and every time I visit. He is second to none. Thanks Dr. Heitmeier, you're the best.


StarStarStarStarStar Thanks to Mr. Heitmeier and his staff. I alway... —    (Patient since Thu Apr 09 00:00:00 MDT 2015)

Thanks to Mr. Heitmeier and his staff. I always feel like they take great care of me , from my appointments, text messages, glasses, evaluations, etc. A class "A" doctor and staff.


StarStarStarStarStar Eye exam —    (Patient since Thu Apr 20 00:00:00 MDT 2017)

Really pleased with my exams/tests. I didn't feel rushed at anytime. Everyone was very pleasant.


StarStarStarStarStar Everyone was friendly and competent. Dr. Langh... —    (Patient since Thu Oct 06 00:00:00 MDT 2016)

Everyone was friendly and competent. Dr. Langhetee explained things to me and made me feel comfortable and was friendly.


StarStarStarStarStar Excellent Doctor and staff! —    (Patient since Wed Apr 05 00:00:00 MDT 2017)

I love Dr.Heitmeier, he is an exceptional doctor!!! Dr.Heitmeier as well as his staff, are all very nice and welcoming. I enjoy visiting them, they are all so knowledgeable!!! Thank you for your expertise!


StarStarStarStarStar Like the online communication, it keeps me up t... —    (Patient since Tue Jun 10 00:00:00 MDT 2014)

Like the online communication, it keeps me up to date on my appointments.


StarStarStarStarStar  —    (Patient since Mon Aug 04 00:00:00 MDT 2014)

Everyone was very professional and thorough. It went smoothly as usual.


StarStarStarNo StarNo Star The visit was fine. Even with it being busy we ... —    (Patient since Mon Oct 27 00:00:00 MDT 2014)

The visit was fine. Even with it being busy we were taken care of. After the visit when attempting to get a receipt for a rebate that we were told about I have had endless issues. The lady answering the phone was exceptionally rude not letting me finish speaking before transferring me to billing. It has been 2 weeks since they put my receipt in the mail and it has still not arrived. I can't get any assistance in getting what I need and that will cost me $200 dollars. While the visit was great it is almost enough to make me find somewhere else to get my contacts.


StarStarStarStarStar I was very satisfied with how thorough the chec... —    (Patient since Tue Mar 22 00:00:00 MDT 2016)

I was very satisfied with how thorough the check up was. They checked about everything that they could.


StarStarStarStarStar Eye Exam —    (Patient since Fri Mar 24 00:00:00 MDT 2017)

I was treated very well and professionally


StarStarStarStarStar Staff were very cordial and professional. —    (Patient since Thu Mar 23 00:00:00 MDT 2017)

Staff were very cordial and professional.


StarStarStarStarStar Excellent Service, Short wait time. —    (Patient since Tue Oct 28 00:00:00 MDT 2014)

Excellent Service, Short wait time.


StarStarStarNo StarNo Star Not my typical experience.... —    (Patient since Mon Mar 16 00:00:00 MDT 2015)

I really like Dr. Nguyen but I was not really happy about my last appointment. I arrived on time and the place was packed, however I did not have to wait as long as I expected. Everyone was friendly but I feel that when they did get to me, I was rushed quickly through the process and shortly was on my way. I am not complaining about the speed but I feel like things were missed because so many people were there and they were just trying to get through everyone. I was there for my contacts and had asked at check in about getting a new prescription for my glasses, since they were a couple of prescription changes between visits. The lady at the desk said that they would take care of it. They also asked if I was getting my eyes dialated. I didn't know this was an option, since I get it at almost every yearly visit. I had already prepared for the possibility. I had my contacts and eyes checked, had a brief meeting with Dr. Nguyen, and she walked me out. No glasses prescription and misinformation about how to get them refilled :(


StarStarStarStarStar Great visit... —    (Patient since Tue Mar 14 00:00:00 MDT 2017)

I enjoyed my first visit to your office, my eye exam was very helpful. I will look forward to returning for my follow-up. The staff was super friendly!


StarStarStarStarStar I am grateful  —    (Patient since Mon Jul 07 00:00:00 MDT 2014)

I am grateful for the excellent care I received.


StarStarStarStarStar I have had 3 great visits to the facility with ... —    (Patient since Fri Dec 23 00:00:00 MST 2016)

I have had 3 great visits to the facility with Dr Nguyen.


StarNo StarNo StarNo StarNo Star VERY stressful —    (Patient since Tue Jun 03 00:00:00 MDT 2014)

The whole experience was VERY stressful as both the staff & drs were crisscrossing each other for the entire TWO hours it took me to have a regular annual visit. I was moved from one holding room to another which was frustrating. I witnessed one patient abort his appointment as he could not edit any longer. Sorry but my experience was awful. I left without ordering my glasses and contacts as I had family responsibilities to attend.


StarNo StarNo StarNo StarNo Star Appt. took 2 unacceptable hours. —    (Patient since Mon Jun 09 00:00:00 MDT 2014)

I waited 40 minutes before being called to begin my exam. Then another 20 minutes before actually seeing the Dr. My appointment took 2 hours which is unacceptable. Don't book patients so close together.


StarStarStarStarStar Great visit. Was seen in a timely manner and th... —    (Patient since Wed Nov 19 00:00:00 MST 2014)

Great visit. Was seen in a timely manner and the staff was professional and friendly.


StarStarStarStarStar It was great everything I need it was taken car... —    (Patient since Sat Oct 31 00:00:00 MDT 2015)

It was great everything I need it was taken care of doctor know what he's doing


StarStarStarStarStar Excellent Visit —    (Patient since Fri Sep 05 00:00:00 MDT 2014)

Entire staff was friendly, polite and attentive. Excellent visit!


StarStarStarStarNo Star Love Dr. Langhetee. He always explains everyth... —    (Patient since Thu Aug 28 00:00:00 MDT 2014)

Love Dr. Langhetee. He always explains everything that's going on with my eyes.


StarStarStarStarStar Seeing Perfect —    (Patient since Mon May 11 00:00:00 MDT 2015)

From the time I walked in and left my service was excellent. The staff and Dr. Henry Langhetee are very professional and made it very comfortable. I was in and out in a matter of time. Dr. Henry Langhetee has always been on point with my vision. Thank you, Elsa Chesnut Thank you


StarStarStarStarStar great team of doctor's —    (Patient since Wed Aug 27 00:00:00 MDT 2014)

I go there because of the great treatment i get buy everyone working there.


StarStarStarStarStar  —    (Patient since Mon Jan 30 00:00:00 MST 2017)

Service was very good and prompt


StarStarStarStarStar Great staff and wonder personalities! I love it... —    (Patient since Thu Jan 26 00:00:00 MST 2017)

Great staff and wonder personalities! I love it at Heitmeier and company!


StarStarStarStarStar The eyecare that I receive from Dr. Nuygen is e... —    (Patient since Tue Jan 05 00:00:00 MST 2016)

The eyecare that I receive from Dr. Nuygen is excellent and very confident that I am in good hands!


StarStarStarNo StarNo Star Although not one person I interacted with intr... —    (Patient since Mon Jan 23 00:00:00 MST 2017)

Although not one person I interacted with introduced themselves, the rest of the appointment was fine, everything was well explained.


StarStarStarStarStar Outstanding service...as always —    (Patient since Wed Oct 15 00:00:00 MDT 2014)

Outstanding service...as always


StarStarStarStarStar Have meter and test strips on hands to check bl... —    (Patient since Wed Sep 10 00:00:00 MDT 2014)

Have meter and test strips on hands to check blood sugar


StarStarStarStarStar Extremely good service and a great Doctor. —    (Patient since Mon Aug 04 00:00:00 MDT 2014)

Extremely good service and a great Doctor.


StarStarStarStarStar Great service! —    (Patient since Wed Dec 23 00:00:00 MST 2015)

The staff and Doctors do a great job, thorough and friendly.


StarStarStarStarStar Excellent support for my problem —    (Patient since Thu Jan 05 00:00:00 MST 2017)

Excellent support for my problem


StarStarStarStarStar Very good eye care as always.  —    (Patient since Sat Jun 14 00:00:00 MDT 2014)

Very good eye care as always.


StarStarStarStarNo Star I always find my visits informative. —    (Patient since Fri Aug 29 00:00:00 MDT 2014)

I always find my visits informative.


StarStarStarStarStar . —    (Patient since Tue Jul 08 00:00:00 MDT 2014)

Great professional service in a friendly atmosphere


StarStarStarStarStar Initial Eye Exam. —    (Patient since Fri Dec 16 00:00:00 MST 2016)

Dr. Nguyen was very good and informative on initial visit.


StarStarStarNo StarNo Star Rushed Visit  —    (Patient since Sat Jun 07 00:00:00 MDT 2014)

My visit was rushed by the doctor. I attempted to advise of an ongoing issue but not allowed to finish before a suggestion was made but no explanation of the issue. The total time with provider was under 4 minutes which included the walk to discharge.


StarStarStarNo StarNo Star Visit was great with Dr. Heitmeier as usual, Ju... —    (Patient since Wed Nov 19 00:00:00 MST 2014)

Visit was great with Dr. Heitmeier as usual, Just on the business side of things, there could be some improvements. To jump from vision plan copay to medical plan copay and no communication as to why does not make happy customers. Taking the time to go over why and not have the patient to have to ask would be great. And to say I don' t know why and let me get someone who does, is way better than trying to answer and making it worse.


StarStarStarStarStar I really enjoyed the professional and courteous... —    (Patient since Thu Dec 15 00:00:00 MST 2016)

I really enjoyed the professional and courteous service received at your office.


StarStarStarStarStar I am very, very pleased with my experience. —    (Patient since Thu Dec 10 00:00:00 MST 2015)

I am very pleased with Dr. Henry Langhetee! He was referred to me as an eye doctor who was excellent about patient rapport and answering questions. I had many, many questions about a condition I have called Central Retinal Vein Occlusion. He was so patient and so helpful so that I could get a better understanding. I see a Retinal Specialist who provides specific care, but for eye exams, glasses and questions... I see Dr. Langhetee, and I am so grateful that he is available to me. The office has state-of-the-art equipment for in-depth eye exams, and the staff are personable and professional.


StarStarStarStarStar Everything went ok. What fast but not that fast... —    (Patient since Sat Dec 13 00:00:00 MST 2014)

Everything went ok. What fast but not that fast like my other visit. I know they been busy with lot appointment. So far they are good they keep you update on everything.


StarStarStarStarStar I appreciate the interest after an appointment... —    (Patient since Mon Nov 03 00:00:00 MST 2014)

I appreciate the interest after an appointment.


StarStarStarStarNo Star  —    (Patient since Mon Jun 16 00:00:00 MDT 2014)

Everyone is kind and helpful. The staff seems very knowledgeable and that makes the generally long wait to actually see the doctor much more tolerable. And Dr. Heitmeier is always very pleasant and personable. Quality care exceeds any other issues.


StarStarStarStarStar Annual eye visit ... —    (Patient since Fri Aug 29 00:00:00 MDT 2014)

A 4 hour wait for an eye doctor is a ridiculous waste of my time. Unless there are immediate changes I will seek care somewhere else.


StarStarStarStarStar I received very professional and courteous serv... —    (Patient since Wed Sep 03 00:00:00 MDT 2014)

I received very professional and courteous service from Dr Heitmeier and his staff. I've been a patient for nearly 10 years now and don't plan on switching


StarStarStarStarStar Unprofessional employee —    (Patient since Tue Nov 18 00:00:00 MST 2014)

Paige was argumentative when I returned call to the office regarding voice mail left on my phone to tell me Dr. Heitmeier would not be there on 11/23 for my scheduled appointment & was unprofessional when I arrived telling other clerk "I told ya" & telling me "your ears must have been burning and then snickering when I said why were you were talking bad about me.


StarStarStarNo StarNo Star Great doctors, but wait time is way too long —    (Patient since Sat Aug 30 00:00:00 MDT 2014)

The doctors who work here are all great. The wait time continues to be their biggest challenge. My appointment was for 10:25am, and I had an 11:30 in Metairie that I had to cancel as I did not leave the office until 12 noon. The appointment itself only lasted 10 - 15 minutes; the rest was all wait time to be seen. Then, after that, I was told to have a seat so that I can wait again to order my contacts. I used to be able to order my contacts at checkout. There was no chance I was going to continue to wait, so I said I would order by phone, but will more than likely simply mail order at this point. I travel a lot for my work, so it's inconvenient to have to spend 2 hours at the eye doctor for a 15 minute appointment. This happens every time, for all the years I've gone there, and there does not appear to be any concern on the doctors part that my time is just as valuable as yours.


StarStarStarStarStar  —    (Patient since Wed Nov 16 00:00:00 MST 2016)

Very professional great service


StarStarStarStarStar Scheduling an appointment wasn't very pleasant.... —    (Patient since Mon Sep 08 00:00:00 MDT 2014)

Scheduling an appointment wasn't very pleasant. Rep made me feel like I was bothering her. I didn't wait long. The doctor was vert inviting and professional.


StarStarStarStarStar Satisfied with the visit. —    (Patient since Tue Nov 11 00:00:00 MST 2014)

Satisfied with the visit.


StarStarStarStarStar Pleased with service and wait time. Extremely ... —    (Patient since Mon Nov 14 00:00:00 MST 2016)

Pleased with service and wait time. Extremely busy but kept busy by going to different rooms for testing. Smile.


StarStarStarStarStar Was very pleased with everything. —    (Patient since Mon Nov 02 00:00:00 MST 2015)

Was very pleased with everything.


StarStarStarStarStar Awesome experience, great customer service, ext... —    (Patient since Tue Nov 08 00:00:00 MST 2016)

Awesome experience, great customer service, extremely knowledgeable.


StarStarStarStarStar My eye doctor  —    (Patient since Tue Aug 19 00:00:00 MDT 2014)

I enjoy going to my eye doctors appointment everyone is professional and friendly


StarStarStarStarStar Explainations of room visits - each time..... —    (Patient since Mon Nov 30 00:00:00 MST 2015)

Everything was good except wasn't told the steps - was in a room, then out, then in a room, then out. It wasn't until the third room that anyone told me what was going on. An explanation would be nice for each room visit. Not that I don't know, but it is the reassurance and the waiting time which need to be explained, from room to room. Thank you.


StarStarStarStarStar  —    (Patient since Mon Jul 07 00:00:00 MDT 2014)

I appreciate the genuine friendliness of the staff. They are sincere, E. J. Elliott


StarStarStarStarStar Wonderful staff. Always kind and professional.... —    (Patient since Tue Jan 26 00:00:00 MST 2016)

Wonderful staff. Always kind and professional.


StarStarStarStarStar Cataract surgery  —    (Patient since Tue Aug 16 00:00:00 MDT 2016)

I would easily give a five star rating. Service with Dr. Heitmeier , Dr. Thompson and their staff was awesome.


StarNo StarNo StarNo StarNo Star My appt was for 2:45 pm. I wasn't seen until 4:... —    (Patient since Fri Oct 21 00:00:00 MDT 2016)

My appt was for 2:45 pm. I wasn't seen until 4:30 pm. Then the Dr wanted to reschedule my appt because he had 5 other patients to see. My first appt was for Friday and it had to be rescheduled. Not very happy with the place.


StarStarStarStarStar Very Professional! —    (Patient since Mon Aug 01 00:00:00 MDT 2016)

Although the office is big and busy, when it is your turn the care and service you get from the staff and doctor is superior. It's as if you are the only patient in the office.


StarStarStarStarStar Very professional walked in and was out within tw... —    (Patient since Fri Oct 14 00:00:00 MDT 2016)

Very professional walked in and was out within two hours


StarStarStarStarStar Very professional walked in and was out within tw... —    (Patient since Fri Oct 14 00:00:00 MDT 2016)

Very professional walked in and was out within two hours


StarStarStarStarStar It's always a great exp... —    (Patient since Mon Oct 27 00:00:00 MDT 2014)

It's always a great experience


StarStarStarStarStar SERVICE RATING  —    (Patient since Tue Aug 18 00:00:00 MDT 2015)

AWESOME SERVICE EMPLOYEES WORKED TOGETHER TO MAKE ME FEEL LIKE I TRULY MATTERED AND IT WAS A PLEASURABLE EXPERIENCE AS ALWAYS


StarStarStarStarStar I think I am still getting over the shock of how ... —    (Patient since Fri Aug 12 00:00:00 MDT 2016)

I think I am still getting over the shock of how horrible my experience has been with this association. From my eyes being dialated and a doctor never looking at them to a wrong prescription being written off of a clerk having me read 4 lines when I first got to office. To after over two months and having to pay out of pocket for another doctor to find out RX was wrong and the so called best quality lenses I paid out of pocket for were actually the cheapest out there. I finally, thanks to another doctor have my correct glasses and am on drops I need to be on for a pressure problem which this doctor did not treat.


StarStarStarStarStar The staff is very pleasant, friendly and helpful.... —    (Patient since Wed Sep 24 00:00:00 MDT 2014)

The staff is very pleasant, friendly and helpful. Dr. Heitmeier is very through, he explains each step of the exam process and provides you with a detailed description of your diagnosis.


StarStarStarStarStar Overall great visit! —    (Patient since Tue Oct 04 00:00:00 MDT 2016)

Everyone had a pleasant attitude and great work ethic.


StarStarStarStarStar  —    (Patient since Mon Jun 02 00:00:00 MDT 2014)

I began to have problems with my eyes over a weekend. When I called for an emergency appointment for that Monday, I was so impressed by the concern of your staff member who graciously searched until she found a time slot so that I could be seen later that day.


StarStarStarStarStar Great job! Everyone was great.... —    (Patient since Tue Sep 22 00:00:00 MDT 2015)

Great job! Everyone was great.


StarStarStarStarStar  —    (Patient since Thu Sep 29 00:00:00 MDT 2016)

Staff was courteous and respectful. Waiting time was minimal.


StarStarStarNo StarNo Star I had to leave early with seeing the doctor waite... — 

I had to leave early with seeing the doctor waited two hours that is uncalled for


StarStarStarStarStar Very helpful and keeps me on track since I can ad... —    (Patient since Wed May 06 00:00:00 MDT 2015)

Very helpful and keeps me on track since I can add to my outlook calendar.


StarStarStarStarStar  —    (Patient since Mon Aug 22 00:00:00 MDT 2016)

The employees were polite and professional but the wait of 2 hrs was not appreciated and hope that will not happen again.


StarStarStarStarStar This was my first vist,everyone was professional ... —    (Patient since Mon Sep 19 00:00:00 MDT 2016)

This was my first vist,everyone was professional and very nice.Thank you


StarStarStarStarStar Very efficient and timely. Did not have to wait l... —    (Patient since Fri Jun 13 00:00:00 MDT 2014)

Very efficient and timely. Did not have to wait long.


StarStarStarStarStar  —    (Patient since Thu May 01 00:00:00 MDT 2014)

I HAVE BEEN A PATIENT FOR SEVERAL YEARS AND ALWAYS SATISFIED


StarStarStarStarStar You guys are great. Just takes too long. ... —    (Patient since Wed Oct 01 00:00:00 MDT 2014)

You guys are great. Just takes too long.


StarStarStarStarStar Super sweet but not process oriented or timely  —    (Patient since Fri Aug 28 00:00:00 MDT 2015)

Three stars, but I could not change the stars on the rating scale. Everyone is very friendly but the process to get seen seems very chaotic. I didn't see the doctor for an hour. I saw two other people - again very nice - but I didn't see why they needed to have me see 2 people for a regular contact eye exam.


StarStarStarStarStar  —    (Patient since Fri Oct 24 00:00:00 MDT 2014)

Had to wait over an hour after initial examination before seeing Doctor.


StarStarStarStarStar Best experience of all my visits. —    (Patient since Fri Sep 05 00:00:00 MDT 2014)

I am most appreciative of the professional, courteous and timely visit I experienced. I am also extremely impressed with all the state of the art technology used to enhance my eye care and monitor my ongoing eye health issues.


StarStarStarStarStar The whole staff was kind and knowledgeable. ... —    (Patient since Mon Aug 15 00:00:00 MDT 2016)

The whole staff was kind and knowledgeable.


StarStarStarStarStar  —    (Patient since Mon Aug 15 00:00:00 MDT 2016)

I left the office concerned about my diagnosis and no one gave me any advice about what i should be doing about my situationand told me to come back in two months so im thinging if this is serious why is my next visit. in oct


StarStarStarStarStar I appreciate you —    (Patient since Tue May 13 00:00:00 MDT 2014)

I think the world of Dr. Legettee! And appreciate the whole staff!


StarStarStarStarStar Love the whole staff I was in and Putin less than 30 min and the doctor was able to diagnose a pro... —    (Patient since Fri Aug 05 00:00:00 MDT 2016)

Love the whole staff I was in and Putin less than 30 min and the doctor was able to diagnose a problem that the emergency room at ochsner couldn't


StarStarStarStarStar Love the whole staff I was in and Putin less than 30 min and the doctor was able to diagnose a pro... —    (Patient since Fri Aug 05 00:00:00 MDT 2016)

Love the whole staff I was in and Putin less than 30 min and the doctor was able to diagnose a problem that the emergency room at ochsner couldn't


StarStarStarStarStar Friendly staff, office is close to my home so easy access. Given thorough examine & my questions ... —    (Patient since Tue Mar 17 00:00:00 MDT 2015)

Friendly staff, office is close to my home so easy access. Given thorough examine & my questions were answered to my understanding. Very satisfied!


StarStarStarStarStar Your service is always excellent. I recommend you every chance I get. David you're the best.... —    (Patient since Tue Jan 27 00:00:00 MST 2015)

Your service is always excellent. I recommend you every chance I get. David you're the best.


StarStarStarStarStar Great place for my family!!!... —    (Patient since Tue Jul 26 00:00:00 MDT 2016)

Great place for my family!!!


StarStarStarStarStar My experience was great. I went in with problems and 3 days later had made major improvements bas... —    (Patient since Mon Jul 25 00:00:00 MDT 2016)

My experience was great. I went in with problems, and 3 days later had made major improvements based on the doctor's approach for treatment.


StarStarStarStarStar  —    (Patient since Fri May 23 00:00:00 MDT 2014)

Very professional staff. Exam is thorough and Dr. Langhetee explains everything in a way that anyone could understand.


StarStarStarStarStar Excellent physician and staff. My emergency situation was immediately addressed and treated. Dr. e... —    (Patient since Wed Mar 02 00:00:00 MST 2016)

Excellent physician and staff. My emergency situation was immediately addressed and treated. Dr. even contacted me in the evening hours to ensure progression of his treatment.


StarStarStarStarStar  —    (Patient since Thu Jul 03 00:00:00 MDT 2014)

I want to thank you for the e-mails. Since I have my eye examination I have received two reminders that I need to schedule for an appointment. They need to some how turn off the reminders once eye examination is completed.


StarStarStarStarStar Excellent  —    (Patient since Sat May 31 00:00:00 MDT 2014)

The Doctor explained what was going on with my eyes. She was very professional and courteous


StarStarStarStarStar Would never think to access eye care any where else.... —    (Patient since Mon Jul 28 00:00:00 MDT 2014)

Would never think to access eye care any where else.


StarStarStarStarStar My visit was horrible due to long delays in care.... —    (Patient since Tue Jun 09 00:00:00 MDT 2015)

My visit was horrible due to long delays in care.


StarStarStarStarStar I really like the online thing its very helpful. Thanks for doing it, it's great keep it going lov... —    (Patient since Tue Jun 30 00:00:00 MDT 2015)

I really like the online thing its very helpful. Thanks for doing it, it's great keep it going love it


StarStarStarStarStar The CSR was in training and had to swipe my debit card about 4 times.  —    (Patient since Mon May 12 00:00:00 MDT 2014)

The CSR was in training and had to swipe my debit card about 4 times. She said only the co-pay of $45.00 was charged, but an additional $39.60 was also charged on my debit card. I left several messages with a billing rep (Julie) she has not returned my call. I will wait another business day before letting the bank handle this.


StarStarStarStarStar  —    (Patient since Thu Oct 30 00:00:00 MDT 2014)

I always receive excellent eye care on my appoints.


StarStarStarStarStar Parent —    (Patient since Wed Jun 10 00:00:00 MDT 2015)

I love this eye doctor for my family and i wont switch back to any others. They are well organized and lets u know what going on every minute.


StarStarStarStarStar Heitmeier Vision Care is very knowable about your rye care they took very good care of me. I will ... —    (Patient since Wed Jun 15 00:00:00 MDT 2016)

Heitmeier Vision Care is very knowable about your rye care they took very good care of me. I will recommend them to all my family and friends.


StarStarStarStarStar Wait times getting worse —    (Patient since Wed Dec 31 00:00:00 MST 2014)

This location provides quality eye care, but every time I go, the wait times are astronomical. My appointment was at 9am, the lobby was packed. I didn't leave until 1230 in the afternoon. My last few visits have been like this. My routine eye exam shouldn't take up my entire day...


StarStarStarStarStar Enjoyed the experience greatly!... —    (Patient since Wed Nov 19 00:00:00 MST 2014)

Enjoyed the experience greatly!


StarStarStarStarStar Best Eye Exam —    (Patient since Sat Jun 11 00:00:00 MDT 2016)

Had a eye exam at Dr. Heitmeier office and the employees were wonderful and timely. When I visited I had Dr. Nuygen and she was the best eye doctor I have ever been to. She examples what she was looks at and for and the reason. Leaving there I felt that I learned something and had a great exam.


StarStarStarStarStar My visit went very well, everyone was very efficient, professional and kind. Thank you. Maxine La... —    (Patient since Thu May 22 00:00:00 MDT 2014)

My visit went very well, everyone was very efficient, professional and kind. Thank you. Maxine LaCour.


StarStarStarStarStar Best eye exam. —    (Patient since Fri Jun 03 00:00:00 MDT 2016)

Best eye exam...I ever had.


StarStarStarStarStar Friendly and professional employees. Knowledgeable and helpful. Great service provided ... —    (Patient since Wed Dec 03 00:00:00 MST 2014)

Friendly and professional employees. Knowledgeable and helpful. Great service provided


StarStarStarNo StarNo Star Two hours is too long to wait. Patients shouldn't be booked so close together.... —    (Patient since Mon Jun 09 00:00:00 MDT 2014)

Two hours is too long to wait. Patients shouldn't be booked so close together.


StarStarStarStarStar Great physician and staff. Very professional and efficient operation. Short waiting time. Dr. L... —    (Patient since Fri May 23 00:00:00 MDT 2014)

Great physician and staff. Very professional and efficient operation. Short waiting time. Dr. Langhetee very good and thoroughly explains medical condition.


StarStarStarStarStar Staff is very professional and nice, place is clean, and speedy service.... —    (Patient since Sat Apr 25 00:00:00 MDT 2015)

Staff is very professional and nice, place is clean, and speedy service.


StarStarStarStarStar Outstanding service as always!... —    (Patient since Thu May 08 00:00:00 MDT 2014)

Outstanding service as always!


StarStarStarStarStar The number one place for an exam  —    (Patient since Tue Mar 17 00:00:00 MDT 2015)

Had a professional experience


StarStarStarStarStar Good service —    (Patient since Wed Apr 27 00:00:00 MDT 2016)

Everyone was very kind and I did not have to wait long.


StarStarStarStarStar Awesome! —    (Patient since Wed Apr 27 00:00:00 MDT 2016)

Great experience overall!!


StarStarStarStarStar My visit was excellent. All the staff was very helpful and courteous. ... —    (Patient since Wed Apr 01 00:00:00 MDT 2015)

My visit was excellent. All the staff was very helpful and courteous.


StarStarStarStarStar Everything went OK at my appointment.... —    (Patient since Wed Apr 30 00:00:00 MDT 2014)

Everything went OK at my appointment.


StarStarStarStarStar  —    (Patient since Tue Jan 20 00:00:00 MST 2015)

5 star rating and service. I was in and out in less than an hour for an entire eye exam and contact fitting!


StarStarStarStarStar Best optometrist I have ever seen! Best vision I have had in years! Knowledgeable, courteous staff... —    (Patient since Thu Mar 10 00:00:00 MST 2016)

Best optometrist I have ever seen! Best vision I have had in years! Knowledgeable, courteous staff and great technology.


StarStarStarStarStar This was my first visit to your office and I felt welcomed by everyone I encountered —    (Patient since Wed Apr 06 00:00:00 MDT 2016)

This was my first visit to your office and I felt welcomed by everyone I encountered. Once my name was called I moved quickly through the screening process. Looking forward to my next appointment in 2017. A truly positive experience.


StarStarNo StarNo StarNo Star The ladies who Check you in should be a better people person —    (Patient since Thu Apr 07 00:00:00 MDT 2016)

The ladies who Check you in should be a better people person. Not all of them just the one I encountered that's your front line from there you perceive the rest to be like her. Thank god it was not. Great visit after the front desk. I rate it a 2 star because that is your first impression the front desk


StarStarStarStarStar From check in to check out, everyone was very helpful and kind —    (Patient since Mon Nov 24 00:00:00 MST 2014)

From check in to check out, everyone was very helpful and kind. Loved seeing so many smiles! It would be nice if there could be an area to get a cup of coffee while waiting.


StarStarNo StarNo StarNo Star I had to wait an hour & 20 minutes to be called the first time & I had to wait over three hours... —    (Patient since Wed Sep 10 00:00:00 MDT 2014)

I had to wait an hour & 20 minutes to be called the first time & I had to wait over three hours past my appointment time to see the doctor. And then I was asked to see someone other than my regular doctor.


StarStarStarStarStar I was not told why I needed to come back by the Doctor the girl when I checked out had to tell me. —    (Patient since Wed Mar 30 00:00:00 MDT 2016)

I was not told why I needed to come back by the Doctor the girl when I checked out had to tell me.


StarStarStarStarStar You need to honor appointment with a more timely manner. I believe you overbook appointment s —    (Patient since Tue Mar 29 00:00:00 MDT 2016)

You need to honor appointment with a more timely manner. I believe you overbook appointment s


StarStarStarStarStar no comment at this time. everything was fine and on time —    (Patient since Wed Mar 11 00:00:00 MDT 2015)

no comment at this time. everything was fine and on time


StarStarStarStarStar Waited too long in between being treated. But I would do it again. I got a very good exam.  —    (Patient since Tue Mar 22 00:00:00 MDT 2016)

Waited too long in between being treated. But I would do it again. I got a very good exam.


StarStarStarStarStar I checked in with the front desk and was told that the apt that I made several weeks prior, was... —    (Patient since Wed Mar 23 00:00:00 MDT 2016)

I checked in with the front desk and was told that the apt that I made several weeks prior, was not in the system, but that they could take me as a walk-in. I waited a long time to be seen, I was there over 2 hours total. This was extremely tough, and I was told it was a slow day. I was not pleased. I work as well, therefore time is precious to everyone. I was also surprised at the cost for bi-focal readers; expensive I think. I was able to drop the price $80, by not getting glare reduction, ridiculous. I was told that it will take several weeks for my glasses to come in, this is a long time. I could have gone elsewhere and saved time and money.


StarStarStarStarStar Recent Visit —    (Patient since Wed Sep 23 00:00:00 MDT 2015)

Very professional staff! Everything is always explained to you in detail and the Doctor doed not rush. He always sits and takes his time. The front desk staff is always smiling and very pleasant.


StarStarStarStarStar Dr. Langhetee is a great doc and spends quality time with you but every time I have an appt —    (Patient since Fri Jul 25 00:00:00 MDT 2014)

Dr. Langhetee is a great doc and spends quality time with you but every time I have an appt., it takes a total of 2 hours to get out of there which is why I have to schedule it at the end of my workday. Don't know why this is but think this area needs improvement somehow.


StarStarStarStarNo Star the staff at this location has this "wanting to get things out of the way" attitude, that you just... —    (Patient since Wed Apr 01 00:00:00 MDT 2015)

the staff at this location has this "wanting to get things out of the way" attitude, that you just feel like the "next" person on their calendar to call to get their pupils dilated.... it is a convenient location, but nothing extraordinary, they are efficient. the staff i normally get are not happy to see you, they are happy we are one of their last appts for the day...


StarStarStarStarNo Star 4.5 —    (Patient since Wed May 07 00:00:00 MDT 2014)

The doctor was good and discussed my situation. The appointment was for 1:15 but it was 2:00 when I saw the doctor.


StarStarStarStarStar Satisfied client. I like Dr. Heitmeier. —    (Patient since Tue Sep 09 00:00:00 MDT 2014)

Satisfied client. I like Dr. Heitmeier.


StarStarStarStarStar I really liked the doctor who saw me. She made me feel very comfortable. —    (Patient since Tue Mar 15 00:00:00 MDT 2016)

I really liked the doctor who saw me. She made me feel very comfortable.


StarStarStarStarStar Everything was in appropr —    (Patient since Sat May 24 00:00:00 MDT 2014)

Everything was in appropr


StarStarStarStarStar I was at the office for over 2 hours which I feel is excessive —    (Patient since Tue Jun 17 00:00:00 MDT 2014)

I was at the office for over 2 hours which I feel is excessive


StarStarStarStarNo Star after being call the wait to see the doctor was over 45 minutes —    (Patient since Wed Nov 19 00:00:00 MST 2014)

after being call the wait to see the doctor was over 45 minutes


StarStarStarStarStar Be able to accept my vision insurance —    (Patient since Mon Mar 30 00:00:00 MDT 2015)

Be able to accept my vision insurance


StarStarStarStarStar I was very much satisfied with my visit and treatment I received 👍 —    (Patient since Wed Aug 26 00:00:00 MDT 2015)

I was very much satisfied with my visit and treatment I received 👍


StarStarStarStarStar Operates like a well oiled machine. —    (Patient since Wed Mar 02 00:00:00 MST 2016)

Operates like a well oiled machine.


StarStarStarStarStar GREAT SERVICE! —    (Patient since Thu Apr 09 00:00:00 MDT 2015)

5 STARS Dr. Ellen Nguyen is awesome, patient, knowledgeable, kind. The staff in the eyeglass area helped me pick out a pair of frames that fit my face. She was honest because I have a wide face. I like that she was honest with me, so that I will be comfortable (and cute) in my new frames! Keep up the good work!!!


StarStarStarStarNo Star Good Provider —    (Patient since Wed Apr 08 00:00:00 MDT 2015)

Very competent and professional. Agency. The wait was longer than expected but I think that is rekatex to the high quality services they render.


StarStarStarStarStar I recommend no changes. Everything was great. —    (Patient since Thu Aug 14 00:00:00 MDT 2014)

I recommend no changes. Everything was great.


StarNo StarNo StarNo StarNo Star Appointments are never on time.  —    (Patient since Sat Sep 27 00:00:00 MDT 2014)

Appointments are never on time.


StarStarStarStarNo Star Very Good —    (Patient since Tue Feb 23 00:00:00 MST 2016)

will make appointment for the rest of my family


StarStarStarStarStar My visit, as always, was quite pleasant. The staff is extra friendly, which is also the usual —    (Patient since Mon Feb 22 00:00:00 MST 2016)

My visit, as always, was quite pleasant. The staff is extra friendly, which is also the usual. I would definitely refer others to this eye clinic. The doctors are knowledgeable and seem to be totally interested in the care of their patients.


StarStarStarStarStar Your doctors, especially one, are regularly late for appointments —    (Patient since Tue Nov 11 00:00:00 MST 2014)

Your doctors, especially one, are regularly late for appointments. Your patients'\time is valuable to them, so keep the appointments on time. Not 1 hour late.


StarStarStarStarStar Very nice and friendly staff! —    (Patient since Mon Feb 15 00:00:00 MST 2016)

Very nice and friendly staff!


StarStarStarStarStar I was told I was some sort of eye tumor without much information except that it could be cancer —    (Patient since Wed Oct 22 00:00:00 MDT 2014)

I was told I was some sort of eye tumor without much information except that it could be cancer. Then asked to come back in a month. No further information so I'm in limbo for a whole month not knowing what is really going on. Seems to me one month is a long time if in fact it's eye cancer. I wasn't told of any treatment options or anything about it. Hoping it's okay.


StarStarStarStarStar My visit was pleasant dr.e.nguyen takes time with her patients and seems so compassionate. —    (Patient since Wed Jun 18 00:00:00 MDT 2014)

My visit was pleasant dr.e.nguyen takes time with her patients and seems so compassionate.


StarStarStarStarNo Star WHOSE THE DOCTOR —    (Patient since Tue Feb 02 00:00:00 MST 2016)

Most of the exams are done by non doctors. One can only hope they are good at what they do.


StarStarStarStarStar Your clinic charged me more than my vision care plan allows —    (Patient since Thu Jan 28 00:00:00 MST 2016)

Your clinic charged me more than my vision care plan allows. The Optometrist barely spent any time with me.


StarStarStarStarStar I think everyone should wear a name tag. —    (Patient since Wed Nov 12 00:00:00 MST 2014)

I think everyone should wear a name tag.


StarStarStarStarStar Very pleased. Very efficient staff. —    (Patient since Tue Jan 26 00:00:00 MST 2016)

Very pleased. Very efficient staff.


StarStarStarStarStar I have referred people in the past, but I was told the waiting can be a bit much —    (Patient since Mon Jan 19 00:00:00 MST 2015)

I have referred people in the past, but I was told the waiting can be a bit much. I enjoy the staff and the thoroughness of explanations given for the health of my vision.


StarStarStarStarStar I appreciate written notices. —    (Patient since Mon Jan 12 00:00:00 MST 2015)

I appreciate written notices.


StarStarStarStarStar my wait to see the Dr was almost an hour —    (Patient since Sat May 24 00:00:00 MDT 2014)

my wait to see the Dr was almost an hour


StarStarStarStarNo Star A Buzy placeBut the staff makes work well —    (Patient since Thu Apr 24 00:00:00 MDT 2014)

A Busy place But the staff makes work well


StarStarStarStarStar My visit was topnotch  —    (Patient since Mon Jun 23 00:00:00 MDT 2014)

My visit was topnotch ,especially my eye dr.and the young lady who helped me pick out the perfect eye glasses frame.


StarStarStarStarStar Only problem I had was the check in lady was preoccupied with a young woman , who was all mixed up... —    (Patient since Fri Oct 24 00:00:00 MDT 2014)

Only problem I had was the check in lady was preoccupied with a young woman , who was all mixed up with her prescription. That took over 25 minutes, before I was called up to give my copay, and insurance card. She should have been referred to the glasses dept. Then I waited from 1:20 until 2:15 before being called in by person who did my vitals for eyes. All went smooth, after that.


StarStarStarStarStar I would like to see less waiting time. —    (Patient since Mon Jan 05 00:00:00 MST 2015)

I would like to see less waiting time.


StarStarStarStarStar My experience —    (Patient since Sat Jan 02 00:00:00 MST 2016)

I could not perform some of the test needed,however,your staff was kind and very understanding we got it done.


StarStarStarStarStar Every thing was fine , Thanks for asking Elaine Auzenne —    (Patient since Tue Aug 05 00:00:00 MDT 2014)

Every thing was fine , Thanks for asking Elaine Auzenne


StarStarStarStarStar Don't change a thing. Mrs.Benard is the best hope I can see her every visit!!! Wonderful staff. —    (Patient since Mon Jan 04 00:00:00 MST 2016)

Don't change a thing. Mrs.Benard is the best hope I can see her every visit!!! Wonderful staff.


StarStarStarNo StarNo Star The lady with the glasses was rude —    (Patient since Tue Jan 05 00:00:00 MST 2016)

The lady with the glasses was rude. While I was speaking to the young dark completed lady about the charges the other person got up looked at me and discussing or talking about me to another Co worker. That was not appreciated very rude and very unprofessional. I literally almost got a refund and walked out. The person that was "helping" me said they get this complaint about the charges all the time and had the attitude I just had to deal with it. Not a very good first impression.


StarStarStarStarStar I know you've expanded in the back, but the front has way too little seating for those waiting to... —    (Patient since Thu Sep 25 00:00:00 MDT 2014)

I know you've expanded in the back, but the front has way too little seating for those waiting to be called back. My son has a disability and it's difficult to navigate the front waiting area.


StarStarStarStarStar Your office schedules to many patients at the same time, my appointment was for 9:45, I waited 30... —    (Patient since Sat Dec 27 00:00:00 MST 2014)

Your office schedules to many patients at the same time, my appointment was for 9:45, I waited 30 minutes to go in the back. Very seldom does a patient go smoothly. I know it is a business, however, my time is as valuable as yours. Really considering moving to another dr because it never gets better. Each visit is the same as far as the timing. I do feel like once you are in the back the service is wonderful.


StarStarStarStarStar I was in and out like a flash..... —    (Patient since Wed Dec 30 00:00:00 MST 2015)

I was in and out like a flash.....


StarStarStarStarStar Clients should not be able to talk on cell phones and play videos —    (Patient since Thu Jul 03 00:00:00 MDT 2014)

Clients should not be able to talk on cell phones and play videos. It was very disturbing in the back waiting room to sit & listen to all that craziness. Several staff members walked passed the clients & no one asked they stop or at least turn the volume down. Although there was adequate seating on arrival as asked above, however 2 clients that arrived after me were seen by the Dr before me. That was very upsetting. M. Givens (Rayna's Mother)


StarStarStarStarStar First visit. —    (Patient since Mon Dec 28 00:00:00 MST 2015)

Dr. Langhetee was very friendly and helpful. He explained what each procedure was for, which my previous optometrists did not do. Kaitlyn (not sure about the exact spelling) was very helpful when ordering my contacts, and she helped me select frames for a pair of glasses.


StarStarStarStarStar Was disappointed that I was not seen on time.  —    (Patient since Sat Dec 20 00:00:00 MST 2014)

Was disappointed that I was not seen on time.


StarNo StarNo StarNo StarNo Star After my eyes were dilated, I was taken back to the waiting area to wait for my exam —    (Patient since Fri Dec 12 00:00:00 MST 2014)

After my eyes were dilated, I was taken back to the waiting area to wait for my exam. I waited there for over 1:15 minutes.The doctor who saw me was rude, condescending, and unprofessional. He didn't think it was a big deal to have an eye exam take 90 minutes from start to finish. He didn't even apologize for making me wait. It's obvious his cataract and laser surgery patients come first. I'm sorry I got in his way o making big money. I had the same experience with him last year.I will not return next year. I was planning on buying two prescription glasses. That won't happen. The receptionist and the woman who checked my eyes up front were fantastic, kind, and knowledgeable. Bring Dr Armani back. He understood patient care. I'll find a new doctor... Best- Rick


StarStarStarStarStar everyone was very professional —    (Patient since Wed Dec 17 00:00:00 MST 2014)

everyone was very professional


StarStarStarStarStar Less cold in the waiting areas! —    (Patient since Mon Dec 15 00:00:00 MST 2014)

Less cold in the waiting areas!


StarStarNo StarNo StarNo Star I waited to get the first appointment of the day at 8:30 AM so I could get to work —    (Patient since Wed Nov 12 00:00:00 MST 2014)

I waited to get the first appointment of the day at 8:30 AM so I could get to work. I have texts showing 8:30. The staff put 8:45 on my chart and at least one and maybe two people were taken ahead of me. I waited a rather long time. The front desk was not very polite or friendly. I also do not think my contact lens prescription is correct. I could not read near as well with the new contact for the left eye so thankfully I still had some old ones. I am now concerned about getting glasses that I may not be able to see out of. I will be looking for a new eye doctor.


StarStarStarStarStar Dr Heitmeier answered all the questions i asked him properly, and his staff treated me with... —    (Patient since Tue Apr 22 00:00:00 MDT 2014)

Dr Heitmeier answered all the questions i asked him properly, and his staff treated me with respect. Again thanks for asking.


StarStarStarStarStar Great experience and no changes needed, thank you very much. —    (Patient since Tue Dec 23 00:00:00 MST 2014)

Great experience and no changes needed, thank you very much.


StarStarStarStarStar This was my first appointment at your office —    (Patient since Thu Dec 17 00:00:00 MST 2015)

This was my first appointment at your office. I was very pleased with the explanations and options as explained to me by Dr. Nguyen.


StarStarStarStarStar My visit was pleasant..did not have to wait long —    (Patient since Wed Jun 10 00:00:00 MDT 2015)

My visit was pleasant..did not have to wait long


StarStarStarStarStar Only thing is while I like the new technology and ways to keep in touch, if you could pick one to... —    (Patient since Wed Nov 19 00:00:00 MST 2014)

Only thing is while I like the new technology and ways to keep in touch, if you could pick one to use and stick to just that. I get emails, text and phone calls and respond to them all and it gets to be a bit much. Ask my preference and use that channel unless i do not respond. or use that channel only so if i miss something this it is my fault.


StarStarStarStarStar Semi Annual Checkup —    (Patient since Tue Jul 15 00:00:00 MDT 2014)

Great visit, this is a great and efficient staff. I have been coming here for years and trust my eye care with them year after year.


StarStarStarStarStar All the personnel were very friendly and professional —    (Patient since Mon Jun 02 00:00:00 MDT 2014)

All the personnel were very friendly and professional. I just wish my appointment didn't take over 3 hours.


StarStarStarStarStar Great —    (Patient since Wed Nov 19 00:00:00 MST 2014)

Constantly getting new equipment to make the experience more enjoyble.


StarStarStarStarStar I want to give high praise for the friendliness and approach-ability of everyone. Dr —    (Patient since Thu Dec 10 00:00:00 MST 2015)

I want to give high praise for the friendliness and approach-ability of everyone. Dr. Langhetee was phenomenal. He answered all of my questions. Provided reassurance where appropriate and has a wonderful personality. He was extremely knowledgeable about my particular problem, which gave me great confidence in his opinions. Every member of the staff, from the front desk to the exams to the checkout, all smiled, and before testing me or putting in the drops they each introduced themselves. It made my visit so nice, which was great because I am dealing with a serious vision problem which is weighing heavily on my mind. I am so relieved and grateful that I was referred to Dr. Langhetee, and the eye care center.


StarStarStarStarStar My appointment was for 4:10 and I did not leave until 6:00. And I saw my dr —    (Patient since Thu Dec 10 00:00:00 MST 2015)

My appointment was for 4:10 and I did not leave until 6:00. And I saw my dr. For probably 5 minutes. I sat in a cold room with my eyes dilated for at least an hour with 6 other people. Everyone in the room was forced to wait a long time. The building is confusing set up, old and outdated; the scheduling is always poor and I usually have 2-3 hours visit. I would never recommend them to anyone and am considering not coming back there myself. Treatment of patient is simply unacceptable.


StarStarStarStarStar The temperature should be adjusts. —    (Patient since Wed Sep 03 00:00:00 MDT 2014)

The temperature should be adjusts.


StarStarStarStarNo Star My last visit was an improvement based on my previous visit where the wait time was much longer —    (Patient since Wed Aug 20 00:00:00 MDT 2014)

My last visit was an improvement based on my previous visit where the wait time was much longer. I think some improvement is still needed in that area.


StarStarStarStarStar Keep doing what you are doing. —    (Patient since Fri May 16 00:00:00 MDT 2014)

Keep doing what you are doing.


StarStarStarStarStar This visit went well. I only had to spend a short time in the small dark waiting room in the back —    (Patient since Fri Nov 21 00:00:00 MST 2014)

This visit went well. I only had to spend a short time in the small dark waiting room in the back. I have a problem with small closed spaces and crowds of people so the waiting room in the back causes me problems even with 3 or 4 other people.


StarStarStarStarStar Things went great will the other eye done as soon as possible.  —    (Patient since Wed Dec 02 00:00:00 MST 2015)

Things went great will the other eye done as soon as possible.


StarStarStarStarStar I did not realize I had to see 4-5 different people —    (Patient since Mon Nov 30 00:00:00 MST 2015)

I did not realize I had to see 4-5 different people. That might need to be explained to new clients. I had not been to eye doctor in a bunch of years.


StarStarStarStarStar Great Service —    (Patient since Fri Oct 10 00:00:00 MDT 2014)

I would give the practice 4 out of 5 stars. Dr. Langhatee is my Optometrist and he rates 5 stars.


StarStarStarStarStar I think the office is doing just fine. No complaints at all here. —    (Patient since Mon Nov 03 00:00:00 MST 2014)

I think the office is doing just fine. No complaints at all here.


StarStarStarStarStar You know I love you!!! Connie —    (Patient since Tue Apr 29 00:00:00 MDT 2014)

You know I love you!!! Connie


StarStarStarStarStar Everyone was efficient but it still took two hours from start to finish. —    (Patient since Mon Jun 09 00:00:00 MDT 2014)

Everyone was efficient but it still took two hours from start to finish.


StarStarStarNo StarNo Star apmnt at 915;got called to the back at 945;after eyes dilated waited 15 minutes; got called into... —    (Patient since Wed Feb 04 00:00:00 MST 2015)

apmnt at 915;got called to the back at 945;after eyes dilated waited 15 minutes; got called into room for the doctor and waited another 30-40 minutes


StarStarStarStarNo Star Excellent Eye Service —    (Patient since Tue Nov 04 00:00:00 MST 2014)

I am always pleased with the services provided.


StarStarStarStarStar everything was well taken care of by Dr. Ellen for me and my wife Gllorraine thanks —    (Patient since Wed Apr 08 00:00:00 MDT 2015)

everything was well taken care of by Dr. Ellen for me and my wife Gllorraine thanks


StarStarStarStarStar Only thing I had a problem with is that I would have liked to have my appointment at least an hour... —    (Patient since Thu Nov 06 00:00:00 MST 2014)

Only thing I had a problem with is that I would have liked to have my appointment at least an hour later and it couldn't be changed and then an appointment was made for me for next year without asking me for time preference again. I have been able to change it now but it was one more step I had to deal with that could have been taken care of by a simple question while I was still there.


StarStarStarStarStar My eye injury is all healed!😄 —    (Patient since Fri Nov 21 00:00:00 MST 2014)

My eye injury is all healed!😄


StarStarStarStarStar Dr Langhetee —    (Patient since Mon Nov 02 00:00:00 MST 2015)

Extremely pleased with the service I received.


StarStarStarStarStar Everything was PERFECT. No long waits, friendlt dr and staff —    (Patient since Thu Jul 30 00:00:00 MDT 2015)

Everything was PERFECT. No long waits, friendlt dr and staff


StarStarStarStarStar This was my second time seeing Dr. Thomas.  —    (Patient since Tue May 13 00:00:00 MDT 2014)

This was my second time seeing Dr. Thomas. I did not like his chair side manner the first time. It was a bit better the second time but not to my liking. I wifi request someone else next visit. Everyone else was fantastic.


StarStarStarStarStar #4 ? Is not clear.  —    (Patient since Tue Sep 09 00:00:00 MDT 2014)

#4 ? Is not clear. I signed in and sat down. But it took a long time to be called and I left 2 1/2 hours later.


StarStarStarStarStar I spend too much time waiting between various tests and the doctor. Could you speed it up a little —    (Patient since Thu Jun 12 00:00:00 MDT 2014)

I spend too much time waiting between various tests and the doctor. Could you speed it up a little. Thank you


StarStarStarStarStar That my Double Vision be referred to my MD —    (Patient since Thu Oct 30 00:00:00 MDT 2014)

That my Double Vision be referred to my MD for follow up as I do not know all the conditions commented on during my visit.


StarStarStarStarStar Everyone was great! I can't think of any changes to be made at this present time. —    (Patient since Wed Oct 07 00:00:00 MDT 2015)

Everyone was great! I can't think of any changes to be made at this present time.


StarStarStarStarStar Had a situation that required immediate appt referral and was able to in same day —    (Patient since Wed Oct 07 00:00:00 MDT 2015)

Had a situation that required immediate appt referral and was able to get in same day. Process was good and felt comfortable with employees. They were accommodating, courteous and very professional. I plan on returning for a complete diabetic check up.


StarStarStarStarStar I was seen 45 minutes after my scheduled appointment time, with no explanation —    (Patient since Wed Sep 03 00:00:00 MDT 2014)

I was seen 45 minutes after my scheduled appointment time, with no explanation. I would prefer to be seen in a more timely fashion for future appointments.


StarStarStarStarStar prices for glasses after insurance copay —    (Patient since Fri Oct 02 00:00:00 MDT 2015)

prices for glasses after insurance copay


StarStarStarStarStar It would be nice if they would take my vision insurance so I could by by glasses from you —    (Patient since Mon Mar 30 00:00:00 MDT 2015)

It would be nice if they would take my vision insurance so I could by by glasses from you


StarStarStarStarStar It was the first time in a very long time that i actually enjoyed my eye appointment... —    (Patient since Fri Sep 25 00:00:00 MDT 2015)

It was the first time in a very long time that i actually enjoyed my eye appointment...


StarStarStarStarStar I was very pleased with my visit, but while I was waiting for my eyes to dilate and for the doctor... —    (Patient since Thu Sep 24 00:00:00 MDT 2015)

I was very pleased with my visit, but while I was waiting for my eyes to dilate and for the doctor to examine me, two other patients in the back waiting area were very vocal about how long they had been waiting for the same doctor. They felt like they had been forgotten and were extremely negative in their comments.


StarStarStarStarStar The phone services (optical) should answer calls instead of having the answering service answer... —    (Patient since Wed Jun 11 00:00:00 MDT 2014)

The phone services (optical) should answer calls instead of having the answering service answer (all the time). A person leaves a message and we may not get a call back until late the next day. They are always so busy (so they say). One can never get through to that department.


StarStarStarStarStar Excellent —    (Patient since Mon May 11 00:00:00 MDT 2015)

Every visit has been fantastic and I love my physician and staff! Thank you and sincerely, Elsa Chesnut


StarStarStarStarStar A SMOOTH VISIT NOT TOO LONG AWAIT tHE CREW IS WORKING AS A TEAM AND THE ACCURACY OF TIME MOTION... —    (Patient since Tue Aug 26 00:00:00 MDT 2014)

A SMOOTH VISIT NOT TOO LONG AWAIT tHE CREW IS WORKING AS A TEAM AND THE ACCURACY OF TIME MOTION AND AVAILABILITY ARE WORKING WELL WITH A LITTLE TWEEKING IT WILL BE GREAT


StarStarStarStarStar I was able to get a same day appointment because of my condition on Friday. —    (Patient since Fri Jan 02 00:00:00 MST 2015)

I was able to get a same day appointment.


StarStarStarStarStar Nov. 2014 I was told to return in 9 months as glaucoma was discovered. At last week's appt. Dr —    (Patient since Tue Nov 11 00:00:00 MST 2014)

Nov. 2014 I was told to return in 9 months as glaucoma was discovered. At last week's appt. Dr. Thompson said I didn't have it, it was NOT noted in my file and what made me think I had it. This made me feel a bit embarrassed. I went through 10 months worrying about future eye drops & eye injections. I didn't make this up. I am so relieved I don't have it, but who should I believe?


StarStarStarStarStar Very friendly staff, was,nice to meet Dr. E Ngyuen and was,very satisfied with her treating me —    (Patient since Thu Sep 10 00:00:00 MDT 2015)

Very friendly staff, was nice to meet Dr. E Ngyuen and was,very satisfied with her treating me. The staff in optical section was very helpful. I would highly recommend your office to anyone needing your services.


StarStarStarStarStar dr. h  —    (Patient since Fri Jun 13 00:00:00 MDT 2014)

Excellent service Tecs were curtious, knowledgeable, and well trained. Thank u for your services.


StarStarStarStarStar The lady that fitted me was such a darling, she was excellent. —    (Patient since Wed Sep 09 00:00:00 MDT 2015)

The lady that fitted me was such a darling, she was excellent.


StarStarStarStarStar I found the appointment went well. —    (Patient since Wed Sep 17 00:00:00 MDT 2014)

I found the appointment went well.


StarStarStarStarStar My visit confirmed my suspicion of what was going on with my eye —    (Patient since Tue Nov 04 00:00:00 MST 2014)

My visit confirmed my suspicion of what was going on with my eye. The information I received was very helpful. The service was excellent and the doctor very caring and informative. I have been a patient for many years, and I will continue to be a patient for many more years.


StarStarStarStarStar More of a differnt styles of frames to chose from in all price range —    (Patient since Wed Aug 26 00:00:00 MDT 2015)

More of a differnt styles of frames to chose from in all price range


StarStarStarStarStar Great staff. Great doctors. Very efficient. —    (Patient since Fri May 23 00:00:00 MDT 2014)

Great staff. Great doctors. Very efficient.


StarStarStarStarStar The wait time is long. My appointment was for 10:30 and I left around 12:30. —    (Patient since Wed Jun 18 00:00:00 MDT 2014)

The wait time is long. My appointment was for 10:30 and I left around 12:30.


StarStarStarStarStar All insurance information verified before arrival. —    (Patient since Sat Aug 16 00:00:00 MDT 2014)

All insurance information verified before arrival.


StarStarStarStarStar From your side of the visit, everything went well —    (Patient since Thu Jun 26 00:00:00 MDT 2014)

From your side of the visit, everything went well. I just was disappointed to learn that I had cataracts as well as macular degeneration. I'm hoping my next visit will prove more promising, God willing.


StarStarStarStarStar THIS WAS MY FIRST TIME WITH DR. LANGHETEE. HE WAS VERY INFORMATIVE AND TOOK A GREAT DEAL OF TIME —    (Patient since Fri Aug 21 00:00:00 MDT 2015)

THIS WAS MY FIRST TIME WITH DR. LANGHETEE. HE WAS VERY INFORMATIVE AND TOOK A GREAT DEAL OF TIME. HE IS TRULY A WONDERFUL BEDSIDE DOCTOR. THANK YOU.


StarStarStarStarStar My wife and I go to this clinic for over 20 years. —    (Patient since Thu Oct 02 00:00:00 MDT 2014)

My wife and I go to this clinic for over 20 years.


StarStarStarStarStar No Complaints —    (Patient since Fri Aug 01 00:00:00 MDT 2014)

My visits there are always pleasant. I have no complaints.


StarStarStarStarStar I brought both my children in as patients. We all were very happy with the service and experience. —    (Patient since Fri Dec 19 00:00:00 MST 2014)

I brought both my children in as patients. We all were very happy with the service and experience.


StarStarStarStarStar Mrs. L. Rouzan —    (Patient since Thu Aug 06 00:00:00 MDT 2015)

I really enjoyed this visit. My new doctor explained everything to me in great detail -- I really like that.


StarStarStarStarStar Ever one with Dr Heitmeier is very friendly and eager to be of help. —    (Patient since Fri Apr 24 00:00:00 MDT 2015)

Ever one with Dr Heitmeier is very friendly and eager to be of help.


StarStarStarStarNo Star D. S. Watkins —    (Patient since Mon Aug 03 00:00:00 MDT 2015)

My visit was pleasant and when the assistant saw that I was uncomfortable due to my illness she rushed me in to see the Doctor.


StarStarStarStarStar 900 apptnot seen until after 1000waited during appt to do next text —    (Patient since Tue Aug 05 00:00:00 MDT 2014)

900 appt not seen until after 1000 waited during appt to do next text


StarStarStarStarStar Your in and out service is very good  —    (Patient since Tue Oct 14 00:00:00 MDT 2014)

Your in and out service is very good


StarStarStarStarStar The whole  —    (Patient since Mon Aug 03 00:00:00 MDT 2015)

The whole experience surpasses my expectations. Dr ngyen was professional and very knowledgeable. The eye glass selection was spot on.


StarStarStarStarNo Star Great! —    (Patient since Wed Aug 20 00:00:00 MDT 2014)

Dr. Ellen Nguyen was really thorough and explained everything to me so that I could understand.


StarStarStarStarStar people were taken ahead of me due to employee placed other charts in front of mine instead of... —    (Patient since Wed Jul 23 00:00:00 MDT 2014)

people were taken ahead of me due to employee placed other charts in front of mine instead of behind. no one seem to notice this.people seem to be herded like cattle


StarStarStarStarStar I was referred by a co-worker and my overall experience was good —    (Patient since Wed Jul 29 00:00:00 MDT 2015)

I was referred by a co-worker and my overall experience was good. The staff was cordial and professional.


StarStarNo StarNo StarNo Star I felt as though I was being rushed throughout the entire visit —    (Patient since Mon Jul 20 00:00:00 MDT 2015)

I felt as though I was being rushed throughout the entire visit. I did not feel as though I had a thorough exam done but either the nurses or the doctor. It's sad to go to the doctor and feel extremely rushed just so other people can be rushed in the same way just so your practice can make more money. I do not believe I will be coming back.


StarNo StarNo StarNo StarNo Star Three hours for an eye examine is way too long. —    (Patient since Fri Jul 18 00:00:00 MDT 2014)

Three hours for an eye examine is way too long.


StarStarStarStarStar Dr Armani patient for many years and now with Dr Thompson —    (Patient since Wed May 28 00:00:00 MDT 2014)

Dr Armani patient for many years and now with Dr. Thompson and was impressed by his knowledge and the through information he gave my wife and I on our eye conditions. We live in Covington but it's worth the drive to see Dr Thompson.


StarStarStarStarStar My last visit went smoothly and was a pleasant experience - the staff seemed more content and the... —    (Patient since Thu May 15 00:00:00 MDT 2014)

My last visit went smoothly and was a pleasant experience - the staff seemed more content and the format for the exam seemed to flow well - good job, but it did take 30 minutes past my appointment time to begin. My last visit was not a good experience, the staff seemed troubled/grumbled openly and the negative mood of the staff flowed into their service to the patients, at least me.


StarStarStarStarStar All the services that I received were GREAT and I would"t change anything. Thanks. —    (Patient since Wed Oct 15 00:00:00 MDT 2014)

All the services that I received were GREAT and I would"t change anything. Thanks.


StarStarStarStarStar I think you should explain if the person's eyes are getting better or worse and why without them... —    (Patient since Tue Jul 14 00:00:00 MDT 2015)

I think you should explain if the person's eyes are getting better or worse and why without them asking. I think you should also tell them what their prescription is in each eye. I walked out not knowing. I feel like I should recieve a paper telling me the procedures done and why along with the results without asking for it.


StarStarStarStarStar Overall, an excellent visit! Staff was friendly like always —    (Patient since Thu Jul 10 00:00:00 MDT 2014)

Overall, an excellent visit! Staff was friendly like always. And even recalled my visit last year that alone made me feel special and values as a client. As always a great selection of frames and lens options. Dr. Heitmeier has made some great improvement to the office and equipment.


StarStarStarStarStar Henry is a great doctor who took the time to explain everything to me —    (Patient since Mon Jun 29 00:00:00 MDT 2015)

Henry is a great doctor who took the time to explain everything to me. I would give him the highest marks in professionalism and knowledge. I will recommend him to everyone I know.


StarStarStarStarStar I have no problem visiting Dr Heitmeyer, the only comment is the wait time —    (Patient since Mon Jun 30 00:00:00 MDT 2014)

I have no problem visiting Dr Heitmeyer, the only comment is the wait time. I would be more prudent not to let your patient's wait no longer than necessary. I was in the office over three hours. Regards


StarStarStarStarStar For #4, wait time was approximately 5 mins.  —    (Patient since Mon Aug 04 00:00:00 MDT 2014)

For #4, wait time was approximately 5 mins.


StarStarStarStarStar I waited 1.5hours to see Dr —    (Patient since Tue Jun 03 00:00:00 MDT 2014)

I waited 1.5hours to see Dr. Langette for a one minute face to face with him! I am not so happy with my visit!


StarNo StarNo StarNo StarNo Star 1 —    (Patient since Tue Jun 24 00:00:00 MDT 2014)

Wait time staff knowledge od benefits both front desk and optical department


StarStarStarStarStar Love your staff and Dr. Langhetee is the best.  —    (Patient since Fri May 23 00:00:00 MDT 2014)

Love your staff and Dr. Langhetee is the best.


StarStarStarStarStar Everyone was very pleasant. —    (Patient since Sat Jun 14 00:00:00 MDT 2014)

Everyone was very pleasant.


StarStarStarStarStar Please try to adhere closer to the appointment time —    (Patient since Wed Jun 11 00:00:00 MDT 2014)

Please try to adhere closer to the appointment time. I was called in about 40 minutes past my appointment time. Then I had to get my preliminaries and dilated before seeing the doctor. Before I saw him I sat even longer. I always try to get an early appointment so that I can get our early, but that never happens. An 8:45 appointment and out 11:45 is too long.


StarStarStarStarStar I felt like a widget on an assembly line —    (Patient since Thu Jun 04 00:00:00 MDT 2015)

I felt like a widget on an assembly line.the whole thing was very impersonal - not rude, but impersonal. when I finally did see the doctor he said the same words that I had heard him say to the previous 2 customers - and I mean customers, i never felt like a patient. he spent only 7 minutes with me - the last two standing by the door trying to get out so he could do his next customer.like I said, it was like a factory assembly line.


StarStarStarStarStar Disappointed in the wait time to see the doctor, over 1 hour beyond the appointment time —    (Patient since Tue May 13 00:00:00 MDT 2014)

Disappointed in the wait time to see the doctor, over 1 hour beyond the appointment time


StarStarStarStarStar Limit the number of people scheduled at the same time. —    (Patient since Wed Aug 20 00:00:00 MDT 2014)

Limit the number of people scheduled at the same time.


StarStarStarStarStar Very satisfied with the service I recieved. —    (Patient since Tue May 26 00:00:00 MDT 2015)

Very satisfied with the service I recieved.


StarStarStarStarStar I am always pleased with my vivit. —    (Patient since Tue Jul 22 00:00:00 MDT 2014)

I am always pleased with my vivit.


StarStarStarStarStar Was very pleased that my new eye drops were ordered right away and I received them via Rightsource... —    (Patient since Tue Jun 10 00:00:00 MDT 2014)

Was very pleased that my new eye drops were ordered right away and I received them via Rightsource Pharmacy in the mail within a shorter time then usual.


StarStarStarStarStar Things are fine just the way they are - thanks. —    (Patient since Fri May 16 00:00:00 MDT 2014)

Sometimes I have to wait a long time but each person requires a different amount of time to receive the best care and I know I will get the proper time I need to receive quality care. Quality care is worth the wait.


StarStarStarNo StarNo Star Too many patients are scheduled too close together making the wait extra long —    (Patient since Mon Jun 09 00:00:00 MDT 2014)

Too many patients are scheduled too close together making the wait extra long. A 2 1/2 hour visit is not acceptable.


StarStarStarStarStar The doctors are well knowledgeable in their explanation of your medical position,it makes it easy... —    (Patient since Tue Dec 23 00:00:00 MST 2014)

The doctors are well knowledgeable in their explanation of your medical position,it makes it easy for a layman to understanding how to stay healthy or maintain the vision.


StarStarStarStarStar when i arrived,the waiting room was packed;no seats available;several patients standing;maybe... —    (Patient since Wed Feb 04 00:00:00 MST 2015)

when i arrived,the waiting room was packed;no seats available;several patients standing;maybe increase number of chairs in the waiting room


StarStarStarStarStar Other than A/C Nothing Needs to Change. —    (Patient since Mon May 05 00:00:00 MDT 2014)

The only thing that needs to change is the A/C. It's always too cold :-)


StarStarStarStarNo Star Review —    (Patient since Wed May 07 00:00:00 MDT 2014)

Several times appointment time was not met.


StarStarStarStarStar My wait was not to bad considering the Retina doctor was in attendance that day —    (Patient since Mon Nov 03 00:00:00 MST 2014)

My wait was not to bad considering the Retina doctor was in attendance that day. Love my new doctor Langhetee.


StarStarStarStarStar The machine that takes a picture of my eye needs to be equipped for people that have noses —    (Patient since Sat Jul 12 00:00:00 MDT 2014)

The machine that takes a picture of my eye needs to be equipped for people that have noses. It was uncomfortable.


StarStarStarStarNo Star Too long —    (Patient since Tue Jun 24 00:00:00 MDT 2014)

All physical matters were fine, I just had to wait too long.


StarStarStarStarStar Everything and everyone was so perfect. I really don't think can get any better —    (Patient since Wed Feb 11 00:00:00 MST 2015)

Everything and everyone was so perfect. I really don't think can get any better


StarStarStarStarStar My visit was 3 hours. Wish it could be shortened. —    (Patient since Tue Apr 28 00:00:00 MDT 2015)

My visit was 3 hours. Wish it could be shortened.


StarStarStarStarNo Star It was a good visit in and out think  —    (Patient since Mon Feb 02 00:00:00 MST 2015)

It was a good visit in and out think


StarStarStarStarStar Herded like cattle —    (Patient since Sat Apr 26 00:00:00 MDT 2014)

Dr. Heitmeyer is over booked with appts at the same time. I was scheduled with dr. Heitmeyer, but was seen by a different doctor. It took me 2 hours for an eye exam for contacts and fitting. It is a lot of sitting and shuffling of patients. I felt like I was a cow in a herd. I will look for another doctor because this is not a good fit.


StarStarStarStarStar MY VISIT WAS GOOD AND THE SERVICE WAS GREAT —    (Patient since Fri Apr 24 00:00:00 MDT 2015)

MY VISIT WAS GOOD AND THE SERVICE WAS GREAT. JUST CONTINUE TO DO EVERYTHING THAT IS BEING DONE AT THE MOMENT ONE DAY AT A TIME. YOUR STAFF AND EMPLOYEES ARE DOING A GOOD JOB. BE SAFE.


StarStarStarStarStar I wouldn't go any where else for my care —    (Patient since Fri Jun 06 00:00:00 MDT 2014)

I wouldn't go any where else for my care


StarStarStarStarStar Just keep up the good work! —    (Patient since Mon May 12 00:00:00 MDT 2014)

Just keep up the good work!


StarStarStarStarStar Yearly eye exam —    (Patient since Tue Apr 14 00:00:00 MDT 2015)

I think the examination was very thorough. The technicians and doctor were very good, however, three and a half hours is too long for an appointment.


StarStarStarStarStar Came in for a 10:20AM appointment. Was not seen until nearly 2PM —    (Patient since Wed May 21 00:00:00 MDT 2014)

Came in for a 10:20AM appointment. Was not seen until nearly 2PM. As a diabetic, I find it hard to come in for an early app. & have to wait past my lunchtime.


StarStarStarStarStar The intern was friendly, kind, knowledgeable, PATIENT; he will be a Great asset to your team —    (Patient since Thu Apr 09 00:00:00 MDT 2015)

The intern was friendly, kind, knowledgeable, PATIENT; he will be a Great asset to your team. I'm sorry I forgot his name. He worked with Doctor Hong Nguyen. FIVE STAR RATING TEAM!!! KEEP UP THE GOOD WORK!!!


StarStarStarStarStar I saw a lot of older people coming in and not enough chairs to sit so it gets a bit crowded in... —    (Patient since Fri Aug 15 00:00:00 MDT 2014)

I saw a lot of older people coming in and not enough chairs to sit so it gets a bit crowded in the waiting room. Maybe by using only one in and out door more chairs can be placed by the door close to the check out window.


StarNo StarNo StarNo StarNo Star The personality of the staff keeps me as a patient —    (Patient since Tue Oct 07 00:00:00 MDT 2014)

The employees in the office and the doctors are very polite and have a personal touch. Outside of this there are very few benefits to attending your office. There seems to be systematic failures throughout. There is a long wait time with many room changes, probably to distract from how long visitors have been there. Although I've been attending for over a decade my file has gone missing on multiple occasions which has upset the flow of my annual visits. And despite the fact that I have worn contacts for years I was neglected a contact fitting in my most recent annual and this was not apparent until months later when I tried to order contacts. This staff mindlessness will have caused me with out contact for at least too months. I hope your office's lens and frame process is not anything like that of contacts because your process for ordering contacts is horrid. Even when I am appropriately fitted for contacts it typically takes a week for me to talk reach Julie, in contacts, to initially place my order. Then once they are ordered due to my poor vision it takes weeks to receive them and they are commonly placed on back order. Overall I do not feel like my vision is guaranteed through the process of your office. I am a very disappointed longterm visitor.


StarStarStarStarStar I had a military referral for my visit —    (Patient since Fri Mar 20 00:00:00 MDT 2015)

I had a military referral for my visit. Upon finishing, the front desk person would not give me my medical records to bring to my PCM. I phoned twice and still cannot get my records.


StarStarStarStarStar Eye Appointment —    (Patient since Tue Apr 07 00:00:00 MDT 2015)

Service was excellent and timely.


StarStarStarNo StarNo Star 3 hours is way too long for a regular check up —    (Patient since Wed Mar 25 00:00:00 MDT 2015)

3 hours is way too long for a regular check up. I had to take half a day from work, instead of an hour. My day starts at 9 am... my appointment was at 8:30 and I wasn't able to leave until after 11. I will ask next time for an appointment on a day when the Dr. isn't doing post surgery check ups.. If one is not available or I have to wait that long again, I will find a one doc operation.


StarStarStarStarStar Satisfied with your procedures  —    (Patient since Wed Aug 27 00:00:00 MDT 2014)

Satisfied with your procedures


StarStarStarStarStar I would not change anything —    (Patient since Fri Mar 27 00:00:00 MDT 2015)

I would not change anything. From the time I got there until the time I was walked out was a little over an hour, which is pretty good because I know how busy you all are now.


StarStarStarStarStar wait time appt for 2:30 left at 4:45 that explains it all  —    (Patient since Fri Jun 13 00:00:00 MDT 2014)

wait time appt for 2:30 left at 4:45 that explains it all


StarStarStarStarStar I got to see the doctor almost two hours late. —    (Patient since Wed Sep 17 00:00:00 MDT 2014)

I got to see the doctor almost two hours late.


StarStarStarStarStar I arrived before many people and I watched them getserviced —    (Patient since Mon Mar 23 00:00:00 MDT 2015)

I arrived before many people and I watched them get serviced. I was told I needed an additional test to leave one room and find out this was not so, I enquired again and was last to leave the office.


StarStarStarStarStar I had to wait over 30 minutes to see the doctor, but that was explained and there were apologies... —    (Patient since Tue Sep 09 00:00:00 MDT 2014)

I had to wait over 30 minutes to see the doctor, but that was explained and there were apologies given. I understand what happened; it has happened to me, so no problem. However, while I guessed that he was not in the building, it would have been better if staff had simply advised of the facts.


StarStarStarStarStar The staff is awesome. I will recommend you guys to everyone. Thanks for an wonderful experience —    (Patient since Fri Mar 20 00:00:00 MDT 2015)

The staff is awesome. I will recommend you guys to everyone. Thanks for an wonderful experience. I had an emergency, and your staff was nice enough to put a rush on my new glasses. Instead of waiting two weeks, I got my glasses in 4 days.


StarStarStarStarStar The office visit went very well. Dr. Langette was caring and kind. He is very intelligent too —    (Patient since Thu Oct 23 00:00:00 MDT 2014)

The office visit went very well. Dr. Langette was caring and kind. He is very intelligent too.I would recommend him to all my family and friends. Sincerely, Stephanie Calderaro


StarStarStarStarStar Very Good —    (Patient since Tue Mar 17 00:00:00 MDT 2015)

Pleasant staff, would recommend, pleased!!!!


StarNo StarNo StarNo StarNo Star I complained to Dr —    (Patient since Wed Nov 12 00:00:00 MST 2014)

I complained to Dr. Thompson how inefficient the office staff is when it comes to returning phone calls regarding prescription medication. I don't think this survey will bring needed results as I've sent a letter recommending improvement in the past as the same problem occurred two weeks ago when I asked for a refill. One person doesn't seem to know what the other is doing.


StarStarStarStarNo Star Timeliness —    (Patient since Mon Sep 15 00:00:00 MDT 2014)

Dr. David Heitmeier and the staff are great. The doctor is interested in providing a complete eye exam and insuring you understand the eye results. He takes his time and explains if the eye exam may be foreshadowing other body issues. The problem is getting appointment times meet.


StarStarStarStarStar Very pleased —    (Patient since Wed Sep 10 00:00:00 MDT 2014)

Met Dr. Thompson who is taking Dr. Armani's patients. I was pleased to find out he will eventually do my cataract surgery. I was also very excited to find out that he does his surgeries here on the Westbank.


StarStarStarStarStar I like to appreciate the extra effort to acomodate my after cancer treatment by sanitizing the... —    (Patient since Thu Mar 12 00:00:00 MDT 2015)

I like to appreciate the extra effort to acomodate my after cancer treatment by sanitizing the equipment Thanks God bless you'll.


StarStarStarStarStar The wait is entirely too long. You are scheduling too many people at one time —    (Patient since Fri Mar 13 00:00:00 MDT 2015)

The wait is entirely too long. You are scheduling too many people at one time. The doctor was very good though,


StarStarStarStarStar on question 5, I had many tests, and the real reason for the backup was a doctors id —    (Patient since Wed Mar 11 00:00:00 MDT 2015)

on question 5, I had many tests, and the real reason for the backup was a doctors id. was compromised so his patients caused the rest of us to wait longer than normal for our tests.


StarStarStarStarStar Pleasant. No changes necessary —    (Patient since Thu Apr 24 00:00:00 MDT 2014)

Pleasant. No changes necessary


StarStarStarStarStar As always I received excellent service during my visit —    (Patient since Tue May 13 00:00:00 MDT 2014)

As always I received excellent service during my visit. I feel like I'm not the visitor an greeted as a person that is always welcome.


StarStarStarNo StarNo Star Faster service . Once I got in the room I waited at least 20-25 minutes before someone came .  —    (Patient since Tue Mar 10 00:00:00 MDT 2015)

Faster service . Once I got in the room I waited at least 20-25 minutes before someone came .


StarStarStarStarStar I really appreciated Dr —    (Patient since Sat Mar 07 00:00:00 MST 2015)

I really appreciated Dr. Cangelosi's thorough description and thoughtful manner, and also Dean's friendly and welcoming demeanor.


StarStarStarStarStar I waited almost 1 hour before the doctor saw me from the time of my appointment —    (Patient since Wed Sep 03 00:00:00 MDT 2014)

I waited almost 1 hour before the doctor saw me from the time of my appointment. This is the longest time I have ever waited at your office.


StarStarStarStarStar Service was faster and more organized —    (Patient since Tue Aug 26 00:00:00 MDT 2014)

Service was faster and more organized


StarStarStarStarStar Can't recommend anything at this time. It appears that you folks keep up with new technology. —    (Patient since Wed Sep 03 00:00:00 MDT 2014)

Can't recommend anything at this time. It appears that you folks keep up with new technology.


StarStarStarStarStar 5 —    (Patient since Thu Apr 24 00:00:00 MDT 2014)

All went well. No recommendations for improvements at this time


StarStarStarStarNo Star contact lenses  —    (Patient since Mon Jun 30 00:00:00 MDT 2014)

I don't know why y'all moved the contact lens dept to the glasses dept. I used to be able to order and pick them up in 5 minutes but now I have to wait an hour in a line of people deciding on glasses. it takes forever and it makes no sense. I wish you'd move them back to where they were before. Ots really frustrating


StarStarStarStarStar I was able to asked questions regarding my eyes and review new options pertaining to eyewear and... —    (Patient since Thu Feb 26 00:00:00 MST 2015)

I was able to asked questions regarding my eyes and review new options pertaining to eyewear and contact lens.


StarStarStarStarNo Star I have nothing to suggest. Your medical practice and staff do a very good job.  —    (Patient since Tue Feb 24 00:00:00 MST 2015)

I have nothing to suggest. Your medical practice and staff do a very good job.


StarStarStarStarStar My visit was very informative. The doctor explained things in great detail —    (Patient since Wed Feb 25 00:00:00 MST 2015)

My visit was very informative. The doctor explained things in great detail. I understood much more that was going on with my vision after my thorough exam. Thank you, Sandra l. Jackson


StarStarStarStarStar Before employees leave for the day. It would be a good idea to see who is still wait and why? —    (Patient since Mon Aug 18 00:00:00 MDT 2014)

Before employees leave for the day. It would be a good idea to see who is still wait and why?


StarStarStarStarStar I always enjoy going to see Dr. Heitmeier because he is kind, professional and knowledgeable —    (Patient since Wed Aug 20 00:00:00 MDT 2014)

I always enjoy going to see Dr. Heitmeier because he is kind, professional and knowledgeable. When I arrive the reception is usually more friendly, but they did not even acknowledge me or anyone else because they were busy talking so when I said hello they probably did not hear me. Since the rest of the staff was very friendly and kind, I forgot about the reception area.


StarStarStarStarStar As always, I get exceptional service at Heitmeier, Armani, etc, etc etc —    (Patient since Tue Apr 29 00:00:00 MDT 2014)

As always, I get exceptional service at Heitmeier, Armani, etc, etc, etc. I was concerned about increased blurred vision I was experiencing recently and Dr. Cangelosi sugggested that I had put the left contact in the right eye. He was correct, and he didn't even poke fun at me, which would have been justified.


StarStarStarStarNo Star Way to many reminders via texts, phone calls, and texts again.  —    (Patient since Mon Feb 23 00:00:00 MST 2015)

Way to many reminders via texts, phone calls, and texts again.


StarStarStarStarStar i was a walk in and they received me very well —    (Patient since Thu Aug 14 00:00:00 MDT 2014)

i was a walk in and they received me very well. Only problem was that my return call came while I was sitting in with the doctor.


StarStarStarStarStar Thank you for discontinuing the numerous emails, telephone calls and text message reminders... —    (Patient since Thu May 15 00:00:00 MDT 2014)

Thank you for discontinuing the numerous emails, telephone calls and text message reminders concerning the appointment.


StarStarStarStarStar Would like the wait not to be so long. —    (Patient since Tue Jun 10 00:00:00 MDT 2014)

Would like the wait not to be so long.


StarNo StarNo StarNo StarNo Star McCleland —    (Patient since Wed Aug 20 00:00:00 MDT 2014)

Very unsatisfied. I was given Bi- focals when I should have had Tri= focals. I took them back...the employee was no help whatsoever. CANCEL THE APPMT. FOR FEB. 23rd


StarStarStarStarStar Everything went fine! Your miss Frenise should be the head of your hospitality committee —    (Patient since Fri May 09 00:00:00 MDT 2014)

Everything went fine! Your miss Frenise should be the head of your hospitality committee. She is the friendliest, most helpful, caring individual I have ever met in a Doctors office. She greeted me with a warm smile and a big hello. Following my visit she was there to set up my next appointment and send me off with another of her radiant smiles and a wish for good health. You need to pull that Doctor/Senator off the TV and let Frenise be your face for the franchise. Mike


StarStarStarStarStar I do not thank you need to change anything everything was great for me —    (Patient since Wed Feb 11 00:00:00 MST 2015)

I do not thank you need to change anything everything was fgreat for me


StarStarStarStarStar The staff was very friendly and professional  —    (Patient since Tue Feb 10 00:00:00 MST 2015)

The staff was very friendly and professional. They seem very knowledgable about their jobs and responsibilities. They were very helpful and considerate.


StarStarStarNo StarNo Star I had a appointment at 8:05am and didn't get to see the doctor until about 9:30am —    (Patient since Wed Nov 26 00:00:00 MST 2014)

I had a appointment at 8:05am and didn't get to see the doctor until about 9:30am. I also stated to the doctor I was thinking about change doctor because of the wait I have never came in and got out. It's so slow but the doctor or good


StarStarStarStarStar Great office visit but the girl that checked me in could've been more friendly.  —    (Patient since Sat Feb 07 00:00:00 MST 2015)

Great office visit but the girl that checked me in could've been more friendly.


StarStarStarStarStar Great customer service very professional staff keep up the great job.  —    (Patient since Sat Sep 20 00:00:00 MDT 2014)

Great customer service very professional staff keep up the great job.


StarStarStarNo StarNo Star Feb 2 visit, Dr Thomson missed eye infection, it got worse and Dr Heitmeier diagnosed it on Feb 4 —    (Patient since Mon Feb 02 00:00:00 MST 2015)

Feb 2 visit, Dr Thomson missed eye infection, it got worse and Dr Heitmeier diagnosed it on Feb 4. By then, it was an ulcer on the cornea. Tech on Feb 2 wrote eye glass lens Rx wrong, but Thomson caught it. Quality of care on several visits to heitmeier and Lenghetee was excellent. Waiting a long time to be seen is the only other complaint which could only be solved by adding another physician but don't know if you have room.


StarStarStarStarStar Wait time is to long. Fewer appointements need to be scheduled. —    (Patient since Wed Aug 20 00:00:00 MDT 2014)

Wait time is to long. Fewer appointements need to be scheduled.


StarStarStarStarStar Improve appointment wait times —    (Patient since Tue May 13 00:00:00 MDT 2014)

Improve appointment wait times


StarStarStarStarStar Your doctor was top notch and I want to thank you for that. Your nursing staff also —    (Patient since Fri Jan 30 00:00:00 MST 2015)

Your doctor was top notch and I want to thank you for that. Your nursing staff also. BUT the reception was terrible. If I had more time and wasn't in a rush I would have left. I was first greeted after giving my name with "you don't have an appointment. Maybe it's at our other office. Then she walked away. After calling my profiction office to confirm the proper location I asked the receptionist for the other offices phone number. She proceeded to call and then told me "No you don't have one there either. " She again proceeded to ignore me. One of the nurses over heard and asked her for my name at which point she pointed to the board and says "yes he does. It's right here" She proceeded to check me in after 10 minutes AND then with my insurance card in front of hers told me that I didn't have any insurance. "Do you have any other insurance?" I said that card is my insurance. After more time I noticed she hadn't out the last letter in. She said she didn't need to. When s


StarStarStarStarStar Dr. Johnson is wonderful. He has a personable manner with patients. —    (Patient since Mon Jul 28 00:00:00 MDT 2014)

Dr. Johnson is wonderful. He has a personable manner with patients.


StarStarStarStarStar 45 minute wait greatly complicated my day. —    (Patient since Wed Jan 28 00:00:00 MST 2015)

After 45 minutes, I asked to reschedule, but then was seen promptly.


StarStarStarStarNo Star I had my eyes dilated and was not offered glare reducers for my drive home. —    (Patient since Tue Jan 27 00:00:00 MST 2015)

I had my eyes dilated and was not offered glare reducers for my drive home.


StarStarStarStarStar Staff is really wonderful. —    (Patient since Sat Jan 24 00:00:00 MST 2015)

The staff is really wonderful. Very pleasant.


StarStarStarStarStar Dr —    (Patient since Mon Nov 10 00:00:00 MST 2014)

Dr. Frisby and your staff were very nice and that they allowed me to stay inside and out of the cold until my ride arrive at 6:00 p.m.


StarStarStarStarStar the wait to see the doctor was absolutly —    (Patient since Mon Jan 19 00:00:00 MST 2015)

the wait to see the doctor was absolutely too long.


StarStarStarStarStar The service used to be really good, however it seems appointments overlap and after working with... —    (Patient since Mon Jan 19 00:00:00 MST 2015)

The service used to be really good, however it seems appointments overlap and after working with technician, you are waiting for 45 minutes to an hour if not longer to see doctor. Then for my contact lens fitting I was given a small bottle of solution, which EXPIRED IN 2012. Doesn't feel process is quality anymore, only quantity!


StarStarStarStarStar Good service overall my wait was a little long  —    (Patient since Mon Jan 19 00:00:00 MST 2015)

Good service overall but the wait was a little long


StarStarStarStarStar Well obviously the left hand does not know what the right hand is doing —    (Patient since Thu Jan 15 00:00:00 MST 2015)

Well obviously the left hand does not know what the right hand is doing. the office called my wife's work looking for me and wanted to know what happened to me. They told her I had checked in but when they called me to go into the back that I was no where to be found. My wife called me trying to find out what happened and I told her nothing had happened, I had seen the doctor and everything went as usual. Obviously your staff is not communication with each other very well. I don't know if it has been fixed but we have had mix up with appointment dates previously, not this time but before.


StarStarStarStarStar I have to wait so long that I wish I don't need to come,it took me 2 hours total  —    (Patient since Thu Sep 18 00:00:00 MDT 2014)

I have to wait so long that I wish I don't need to come,it took me 2 hours total


StarStarNo StarNo StarNo Star The wait time seems to be very long, lots of folks waiting for the early appt —    (Patient since Fri Aug 29 00:00:00 MDT 2014)

The wait time seems to be very long, lots of folks waiting for the early appt. times, some actually left! Also the billing system was down adding to confusion. the front desk ladies are not so friendly.


StarStarStarStarStar No one ever seems to be able to pick up the phone or return calls!?!? —    (Patient since Mon Jan 05 00:00:00 MST 2015)

No one ever seems to be able to pick up the phone or return calls!?!?


StarStarStarStarStar Very warm, yet totally professional.  —    (Patient since Wed Jan 14 00:00:00 MST 2015)

Very warm, yet totally professional.


StarStarStarStarStar Very professional and courteous —    (Patient since Tue Jul 08 00:00:00 MDT 2014)

Very professional and courteous


StarStarStarStarStar The services I received were good, I was more concern with the bag under my right eye then with my... —    (Patient since Sat Jul 12 00:00:00 MDT 2014)

The services I received were good, I was more concern with the bag under my right eye then with my vision. If my vision wasn't good I wouldn't have notice the bag under my eye. Appointments shouldn't be made until the doctor is in the office, I showed up early and waited for the doctor, it should be the other way around. Another lady that was waiting to see the doctor; well she had to leave because she had to go to work. Help patients by not making 5 appointments at the same time, we have JOBS.


StarStarStarNo StarNo Star I had an 8:45am appt. I didn't leave the office until 11:00 —    (Patient since Sat Jan 10 00:00:00 MST 2015)

I had an 8:45am appt. I didn't leave the office until 11:00. I don't think it should have taken me that long to see the doctor and order glasses. I don't blame the staff, I blame whoever is in charge of the construction that was going on in the office. It had the staff scrambling to move rooms and get situated because of construction being done on a Saturday morning while clinic is going on. I have worked in a doctor's office and that is unacceptable. It should be done after hours.


StarStarStarStarStar I was completely satisfied i wouldn't change a thing.  —    (Patient since Mon Jun 23 00:00:00 MDT 2014)

I was completely satisfied i wouldn't change a thing.


StarStarStarStarStar More seating maybe needed. —    (Patient since Mon Jan 05 00:00:00 MST 2015)

More seating maybe needed.


StarStarStarStarStar My visit on November 21 was extremely unpleasant —    (Patient since Mon Sep 08 00:00:00 MDT 2014)

My visit on November 21 was extremely unpleasant. My appointment was for 2:15 and I was there until 6:15. This is unacceptable. I hope this never happens again. My visit on January 2 was a great improvement. I hope the problem has been resolved.


StarStarStarStarStar in past visits staff has not been very professional and explain treatment. —    (Patient since Sat Dec 27 00:00:00 MST 2014)

in past visits staff has not been very professional and explain treatment.


StarStarStarStarStar Very satisfied with my visit. —    (Patient since Wed May 14 00:00:00 MDT 2014)

Very satisfied with my visit.


StarStarStarStarStar Patient Survey —    (Patient since Tue Dec 30 00:00:00 MST 2014)

Everything was first class and extremely professional from the moment I got there till I departed


StarStarStarStarStar Dissatisfided with the fact that I have to return for another visit (only 2 months after this... —    (Patient since Fri Dec 19 00:00:00 MST 2014)

Dissatisfided with the fact that I have to return for another visit (only 2 months after this recent one)due to having to get re-fitted for contacts. For over 15 years seeing Dr Armani regularly, one visit would cover everything (Check-up & contact prescription renewal.)Saw new Dr. Thompson, who is requiring another visit which I am sure will not be covered by my insurance for the additional visit. NOTATION: My contacts strenghts are perfect as I am not having any problems seeing. So why another visit....????? Please explain... This will be an inconvenience to me.


StarStarStarStarStar Dr. Thompson did a wonderful job on my eye, also did a great follow up to make sure all was well.  —    (Patient since Mon Jul 14 00:00:00 MDT 2014)

Dr. Thompson did a wonderful job on my eye, also did a great follow up to make sure all was well.


StarStarStarStarStar Too many calls e-mails, etc, to confirm appt. 5-6 times is too much. —    (Patient since Tue Jun 10 00:00:00 MDT 2014)

Too many calls e-mails, etc, to confirm appt. 5-6 times is too much.


StarStarStarStarStar Some staff address patients by their first name —    (Patient since Mon Dec 15 00:00:00 MST 2014)

Some staff address patients by their first name. This should be confirmed with patient first otherwise it could be viewed as offensive.


StarStarStarStarStar Try to keep appt times closer to when you are actually seen.  —    (Patient since Mon Dec 15 00:00:00 MST 2014)

Try to keep appt time closer to when you are actually seen.


StarStarStarStarStar Wait time needs to be shorter. If an appt —    (Patient since Mon Jun 09 00:00:00 MDT 2014)

Wait time needs to be shorter. If an appt. if for a certain time there should be no more than a 10 minute wait time to be seen.


StarStarStarStarStar Received too many notices of my apt (3) —    (Patient since Wed Dec 10 00:00:00 MST 2014)

Received too many notices of my apt (3). Was just told I needed glasses and was never informed of the type of vision problems I had nor was I told of the options when buying glasses so I could evaluate what I needed since it would be my first time buying glasses.


StarStarStarStarStar Overbooking is greatest problem —    (Patient since Tue Jul 15 00:00:00 MDT 2014)

Overbooking is greatest problem


StarStarStarStarStar I would like to see more styles in the eyeglass frames —    (Patient since Tue Dec 09 00:00:00 MST 2014)

I would like to see more styles in the eyeglass frames. To me, many are so similar in shape and color. The brands are fine. The options within a particular brand could be a little larger.


StarStarStarStarStar I though I was seeing Dr. Cangelosi but saw Dr —    (Patient since Tue Dec 09 00:00:00 MST 2014)

I though I was seeing Dr. Cangelosi but saw Dr. Langhetee, which was ok except that I feel that I was being squeezed in which accounted for my longer wait time.


StarStarStarStarStar I was very please with your friendly staff. —    (Patient since Wed Sep 03 00:00:00 MDT 2014)

I was very please with your friendly staff.


StarStarStarStarStar Your office was extremely busy. Everyone was friendly and polite. —    (Patient since Sat Jun 14 00:00:00 MDT 2014)

Your office was extremely busy. Everyone was friendly and polite.


StarStarStarStarStar Everyone wos frendly and helpful. —    (Patient since Mon Aug 11 00:00:00 MDT 2014)

Everyone wos frendly and helpful.


StarStarStarStarStar Dr. Heitmeier needs to stress when a patient needs new glasses. —    (Patient since Mon Dec 01 00:00:00 MST 2014)

Dr. Heitmeier needs to stress when a patient needs new glasses.


StarStarStarStarStar Please inform your patients that something has occured in office that caused appointment times to... —    (Patient since Mon Dec 01 00:00:00 MST 2014)

Please inform your patients that something has occured in office that caused appointment times to be delayed.


StarStarStarStarStar Yall told me i couldnt order the glasses i wanted —    (Patient since Fri Nov 28 00:00:00 MST 2014)

Yall told me i couldnt order the glasses i wanted. Yall didnt have much variety of mens eyeglasses either


StarStarStarStarStar Gift certificates available for purchase on your website for: 1. Eyeglass or contact purchases 2 —    (Patient since Fri May 02 00:00:00 MDT 2014)

Gift certificates available for purchase on your website for: 1. Eyeglass or contact purchases 2. office visit. Suggest certificates be available in amounts of: $50, $100, $150, $200, $500. Have certificates mailed to buyer.


StarStarStarStarStar Just keep up the good relationship between staff and patients —    (Patient since Mon Aug 25 00:00:00 MDT 2014)

Just keep up the good relationship between staff and patients. Hope your computer system upgrade goes efficiently for you and your staff.


StarStarStarNo StarNo Star Shorter wait times. stick to schedule. —    (Patient since Wed Nov 26 00:00:00 MST 2014)

Shorter wait times. stick to schedule.


StarStarStarStarStar I was taken to several different rooms for different eye tests —    (Patient since Mon Nov 24 00:00:00 MST 2014)

I was taken to several different rooms for different eye tests. Perhaps these rooms/tests could be streamlined to be closer together instead of being spread out. Everyone was very friendly, professional and helpful.


StarStarStarStarStar It was a very busy day, but I am very pleased with my doctor and will stick with him —    (Patient since Fri Nov 21 00:00:00 MST 2014)

It was a very busy day, but I am very pleased with my doctor and will stick with him. I would love it if there were more "fun" styles of frames.


StarStarStarStarStar It took 2 hours from when I got that to when I left —    (Patient since Thu Nov 20 00:00:00 MST 2014)

It took 2 hours from when I got that to when I left. I think that's incredibly too long for an eye doctor appointment, especially when maybe 20 minutes was actually with the doctor. I'm not sure if somehow it got overbooked that day but hopefully next time won't take as long. Thanks


StarStarStarStarStar Service was fine. Staff was very courteous, helpful and professional. —    (Patient since Mon Nov 17 00:00:00 MST 2014)

Service was fine. Staff was very courteous, helpful and professional.


StarStarStarStarStar Everyone was great. Elaine is awesome!! —    (Patient since Sat Nov 15 00:00:00 MST 2014)

Everyone was great. Elaine is awesome!!


StarStarStarStarStar the staff that did the eye exam was excellent —    (Patient since Sat Nov 15 00:00:00 MST 2014)

the staff that did the eye exam was excellent. The staff in the glasses pick up department are also very nice, knowledgable and personable. Thank you!


StarStarStarStarStar Excellent care  —    (Patient since Tue Nov 11 00:00:00 MST 2014)

Very knowledgeable team, gives excellent care, always ready to help!


StarStarStarStarStar Happy customer  —    (Patient since Tue Nov 11 00:00:00 MST 2014)

The women in the glasses department were very generous in offering to help me find the right pair of glasses. Doctor was able to explain with clarity the nature of my eye empairment. I would recommend this group to serve your eye needs


StarStarStarStarStar I waited 20 minutes before I asked why was I not called in to see a doctor —    (Patient since Mon Feb 09 00:00:00 MST 2015)

I waited 20 minutes before I asked why was I not called in to see a doctor. I was told that I was next, after 15 more minutes, I was still waiting. I then decided to just cancel my appt. The nurse told me that the decision was my choice.


StarStarStarStarStar Much better service than last year. Thank you.  —    (Patient since Thu Nov 06 00:00:00 MST 2014)

Much better service than last year. Thank you.


StarStarStarStarStar I STILL HAVE TO MEET WITH THE CATARACT DOCTOR, THOMPSON, MY APPOINTMENT IS FOR MONDAY, NOV. 17TH —    (Patient since Wed Nov 05 00:00:00 MST 2014)

I STILL HAVE TO MEET WITH THE CATARACT DOCTOR, THOMPSON, MY APPOINTMENT IS FOR MONDAY, NOV. 17TH. AT THAT TIME I WILL LEARN ABOUT MY FINANCIAL OPTIONS.


StarStarStarStarStar Shorten the wait time —    (Patient since Mon Aug 04 00:00:00 MDT 2014)

Shorten the wait time. I have encountered wait times from 30 mins to over 1 hour for my appointments over the past few years.


StarStarStarStarStar 1st time I waited so long to see the Doctor —    (Patient since Wed Jul 02 00:00:00 MDT 2014)

1st time I waited so long to see the Doctor. you were seated fast but you sat a long time to see the Doctor. And also why is it that you can only pay your bill in person or through the mail what about paying online,with credit card or E-Check?? # 4 is not worded right your are seated fast . It should state if you waited past your appointment time to be seen by the Doctor?


StarStarStarStarStar My wife and I are extremely pleased with the services from this group. My wife hopes Dr —    (Patient since Wed Nov 05 00:00:00 MST 2014)

My wife and I are extremely pleased with the services from this group. My wife hopes Dr. Armani will never retire!


StarStarStarStarStar Your office is doing just fine. I don't see a need for any new services at this time. —    (Patient since Mon Nov 03 00:00:00 MST 2014)

Your office is doing just fine. I don't see a need for any new services at this time.


StarStarStarStarStar I come to the appointments early but have to wait to get in and then have to wait again after eyes... —    (Patient since Thu Oct 30 00:00:00 MDT 2014)

I come to the appointments early but have to wait to get in and then have to wait again after eyes dilated and then have to wait again to see the Doctor.


StarStarStarStarStar I may be off on the time I was seated due to my arriving early.  —    (Patient since Tue Oct 28 00:00:00 MDT 2014)

I may be off on the time I was seated due to my arriving early.


StarStarStarStarStar I really enjoyed all the health professional at your office especially Tara who helped me find the... —    (Patient since Mon Oct 27 00:00:00 MDT 2014)

I really enjoyed all the health professional at your office especially Tara who helped me find the ideal glasses for my face! What a 1st class eye specialist clinic! Sincerely, Rhonda


StarStarStarStarStar Everything was convenient and professional. No change recommended. —    (Patient since Mon Jun 02 00:00:00 MDT 2014)

Everything was convenient and professional. No change recommended.


StarStarStarStarStar I arrived about ten minutes early, yet feel I waited beyond my appointment time —    (Patient since Tue Oct 28 00:00:00 MDT 2014)

I arrived about ten minutes early, yet feel I waited beyond my appointment time. But I was comfortable with no problems. The office Staff was very nice and professional..


StarStarStarStarStar i am a new patient,so far the only thing i would change would be to add more parking space and a... —    (Patient since Thu Aug 28 00:00:00 MDT 2014)

i am a new patient,so far the only thing i would change would be to add more parking space and a larger building.


StarStarStarStarStar Always have a pleasant visit. Thanks. —    (Patient since Tue May 20 00:00:00 MDT 2014)

Always have a pleasant visit. Thanks.


StarStarStarStarStar My eyes were dilated, but I was not offered the dark glasses.  —    (Patient since Tue Oct 21 00:00:00 MDT 2014)

My eyes were dilated, but I was not offered the dark glasses.


StarStarStarStarStar EXCELLENT......UNSURPASSED SERVICE —    (Patient since Wed Sep 03 00:00:00 MDT 2014)

Tiffany Spicuzza(the one with the long red hair and blue eyes) assisted me with my contact lens fitting & prescription evaluation. SHE WAS AMAZING! Tiffany S. was very: professional,knowledgeable of the products, patient and kind. She took time to EXPLAIN everything, asked me questions and waited to see that I completely understood EVERYTHING. When I go back next week, I will ask for Tiffany Spicuzza.


StarStarStarStarStar The office was filled when patients when I first arrived yet I was waited on and serviced is a... —    (Patient since Fri Oct 10 00:00:00 MDT 2014)

The office was filled when patients when I first arrived yet I was waited on and serviced is a short period of time. It was mentioned by several of the patients that they were there to see a specialist who only visited this particular office on Fridays. May be another day can be added to the specialist schedule.


StarStarStarStarStar Very professional service. Thanks —    (Patient since Tue Oct 07 00:00:00 MDT 2014)

Very professional service. Thanks


StarStarStarStarStar I was totally satisfied with all the services. —    (Patient since Tue Oct 07 00:00:00 MDT 2014)

I was totally satisfied with all the services.


StarStarStarStarStar Hi it was a great experience visiting the office.  —    (Patient since Sat Oct 04 00:00:00 MDT 2014)

Hi it was a great experience visiting the office.


StarStarStarStarStar I like to be explain everything and they do. —    (Patient since Thu Oct 02 00:00:00 MDT 2014)

I like to be explain everything and they do.


StarStarStarStarStar It was a pleasant visit, as they are always pleasant —    (Patient since Mon Sep 08 00:00:00 MDT 2014)

It was a pleasant visit, as they are always pleasant. Hope all the personnel that is there now stays there for a long time. It is important for someone to feel comfortable when they come to their EYE Doctor and having someone they know will take care of them.


StarStarStarStarStar My family have been with the clinic for a long time now. We are always pleased & Dr —    (Patient since Thu Sep 25 00:00:00 MDT 2014)

My family have been with the clinic for a long time now. We are always pleased & Dr. Langhetee makes sure we are knowledgeable about any issues.


StarStarStarStarStar To me you did need to change anything a great visit and excellent service keep up the good work. —    (Patient since Wed Sep 17 00:00:00 MDT 2014)

To me you did need to change anything a great visit and excellent service keep up the good work.


StarStarStarStarStar Everything went well, your Drs. & staff will always treat you right —    (Patient since Mon Jul 14 00:00:00 MDT 2014)

Everything went well, your Drs. & staff will always treat you right


StarStarStarStarNo Star Service —    (Patient since Thu Sep 11 00:00:00 MDT 2014)

The service I received was good. It is usually a pleasant experience.


StarStarStarStarNo Star patient —    (Patient since Tue Jun 10 00:00:00 MDT 2014)

Very friendly staff and Dr. Wen is very personable as well as easy to talk to.


StarStarStarStarNo Star  —    (Patient since Tue Jun 10 00:00:00 MDT 2014)

Very pleasant environment and friendly staff. Dr. Wen is very personable and easy to talk to.


StarStarStarStarStar I was so pleased that I didn't have to wait as has been usual —    (Patient since Wed Sep 17 00:00:00 MDT 2014)

I was so pleased that I didn't have to wait as has been usual. Hope you can keep up the good scheduling,


StarStarStarStarStar It was overall a positive experience. —    (Patient since Wed Sep 10 00:00:00 MDT 2014)

It was overall a positive experience.


StarStarStarStarStar retina pictures did not e-mail —    (Patient since Fri Sep 19 00:00:00 MDT 2014)

retina pictures did not e-mail


StarStarStarStarStar The length to see the doctor was a wait with patience due to 'over booking of appointments' —    (Patient since Wed Sep 03 00:00:00 MDT 2014)

The length to see the doctor was a wait with patience due to 'over booking of appointments'. If someone from your staff would have explained the reason for the wait. I would recommend that when things like this occur, someone from your staff should have explained to the patients that 'we're behind seeing you. "We ask that you have a little patience. My appointment was for 11:10 AM; actually visited with the Doctor at 2:10 PM. I knew that the visit could last for 2/3 hours, but after waiting nearly 3 hours? Let's consider those who need to return to a job.


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