Heber Springs Eye Care Center

#lookingood

Star Star Star Star Star 181 Reviews

<<

Reviews

StarStarStarStarStar Courteous, efficient staff and close attention ... —    (Patient since 2014)

Courteous, efficient staff and close attention to my needs and requests make this a 5 star vision clinic.


StarStarStarStarStar So courteous and professional. Staff very carin... —    (Patient since 2019)

So courteous and professional. Staff very caring.


StarStarStarStarStar Felt like was a very good exam,was very pleased... —    (Patient since 2014)

Felt like was a very good exam,was very pleased thanks.


StarStarStarStarStar Ketchum Review —    (Patient since 2019)

5 Gold Stars always Great feeling knowing Dr. Sugg has my best interest in mind.


StarStarStarStarStar does a great job and it shows that he knows his... —    (Patient since 2020)

does a great job and it shows that he knows his job.


StarStarStarStarStar My appointment started on time and the staff wa... —    (Patient since 2016)

My appointment started on time and the staff was friendly and courteous. Doctor explained the test results and I was in and out quickly. Wish all doctor visits went like this one.


StarStarStarStarStar Very nice and friendly staff —    (Patient since 2014)

Very nice and friendly staff


StarStarStarNo StarNo Star Contact Fitting Fee —    (Patient since 2019)

I wasn't going to leave my review online, but it wouldn't let me leave my full explanation below so I posted it here. My appointment was in June, but I went back to find this email because of the phone call I got to collect money today. First of all, everything with my services have always been fine. The efficiency during appointments is most certainly noticed and appreciated. Dr. Meredith and staff are always courteous, professional, prompt, and succinct. I have always known that it would save me quite a bit of money if I chose to order glasses and contacts online instead of directly from the clinic. However, I want to support small businesses in any way I can and have never resorted to ordering online, but instead always getting glasses and contacts for myself and glasses for my daughter. The last time I came in June, I did not order contacts. I didn't need any, but instead I just ordered a new pair of glasses for myself and for my daughter (our appointments were together). Today I receive a phone call that I have a $35 balance for a contact fitting fee. She explained to me what it was, and I explained to her that I didn't get any contacts that day. My prescription hadn't changed, I still had plenty from my last order, and I just got glasses. She did explain that he does measure the corneas during the appointment and that is what the contact fee is for. I will go pay the $35, but I think it is absurd to be a separate charge. Measuring and examining the eyes should be included in the fee of the the comprehensive eye exam. I should not be called months later and asked to pay a contact fitting fee when I didn't get contacts.


StarStarStarStarStar Wonderful place for eye care!. —    (Patient since 2018)

Great place for eye care! Every one is friendly, helpful, and supportive.


StarStarStarStarStar Excellent experience. Very thorough examination... —    (Patient since 2019)

Excellent experience. Very thorough examination. Friendly staff.


StarStarStarStarStar Great visit. Friendly people. Informative and h... —    (Patient since 2014)

Great visit. Friendly people. Informative and helpful.


StarStarStarStarStar I recommend Heber Springs Eye Care Center for a... —    (Patient since 2019)

I recommend Heber Springs Eye Care Center for all your eye needs! They have a very attentive and knowledgeable staff. I was treated quickly and effectively. Morgan and Tracy greeted me upon arrival. Sarah was very kind and thorough with my work up. Dr. Sugg took his time to ensure I could see clearly and suggested options based on his findings.


StarStarStarStarStar First time patient today and everything was phe... —    (Patient since 2020)

First time patient today and everything was phenomenal from checking in to ordering glasses. I felt very comfortable and welcome and look forward to a new vision journey with Dr. Sugg and his team!


StarStarStarStarStar Eye was very pleased. 😉 —    (Patient since 2014)

The staff is taking all necessary precautions during this time and managing to be welcoming and happy in spite of having to wear a mask all day long. Dr. Sugg, as always, was wonderful and thorough. Addressing my issues and providing me with options. Great FIL to have him here in Heber Springs.


StarStarStarStarStar Eye Approve —    (Patient since 2020)

The staff was very friendly and nice. I noticed before and after use they were quick to clean things which tells me they are taking extra precautions for covid. I was a new patient so I was still able to get in and out in about an hour which included new patient paperwork and even looking for new glasses. Overall my experience here was great and I highly recommend.


StarStarStarStarStar ALWAYS EXCELLENT, PROFESSIONAL SERVICE. —    (Patient since 2014)

ALWAYS EXCELLENT, PROFESSIONAL SERVICE.


StarStarStarStarStar Best Doctor's Visit Ever!  —    (Patient since 2020)

I would rate my experience at your clinic as one of the best doctors’ visits I have ever experienced. You and your entire staff are great and I will recommend you to anyone I hear of that is in need of your services. Keep doing what you are doing, awesome job….


StarStarStarStarStar As always excellent care. Love Dr Suggs and his... —    (Patient since 2014)

As always excellent care. Love Dr Suggs and his staff. Sharon


StarStarStarStarStar Great Experience —    (Patient since 2017)

This was a very comfortable visit. I thought the staff was extremely helpful and kind. Everything was done to make my time here safe and comfortable. Thank you for taking the extra steps to make this an enjoyable experience.


StarStarStarStarStar Very friendly and prompt. Even though there ar... —    (Patient since 2018)

Very friendly and prompt. Even though there are Covid-19 guidelines to follow. The staff was very professional and friendly as always.


StarStarStarStarStar I suffer from anxiety/panic attacks and I was v... —    (Patient since 2016)

I suffer from anxiety/panic attacks and I was very apprehensive about going to my appointment. I’m so glad I didn’t cancel because the entire staff and Dr. Meredith were extremely patient , professional and did everything right to make me feel comfortable and calm.


StarStarStarStarStar As always, exceptionally professional......a po... —    (Patient since 2015)

As always, exceptionally professional......a positive experience in every way.......


StarStarStarStarStar Great group of Individuals who take very good c... —    (Patient since 2018)

Great group of Individuals who take very good care of their patients in a timely fashion. They have always been able to fit me in on a pinch and go the extra mile to get the answers needed.


StarStarStarStarStar I greatly appreciate just being seen, especial... —    (Patient since 2016)

I greatly appreciate just being seen, especially under our worlds crisis! You all are amazing! Thank you, Rebecca Zamora


StarStarStarStarStar Professional eye care specialists —    (Patient since 2015)

This group of professionals treat one as a family member. I can not express in words the appreciate I have for a this well trained, efficient group of professional eye care specialists.


StarStarStarStarStar Dr. Suggs is great.  —    (Patient since 2014)

Dr. Suggs is great. Everyone in his office is great. I would highly recommend.


StarStarStarStarStar State of the art staff, state of the art equipm... —    (Patient since 2015)

State of the art staff, state of the art equipment. I had to drive from Southwest Oklahoma to take care of business and he were springs my hometown and just walked in and somehow they got me in. Very proud of the service they offer a remember other staff is exceptional.I’m amazed every year after leaving there at the quality of service and treatment I’ve gotten. Great job thank you


StarStarStarStarStar The post op visit for cataract surgery was quic... —    (Patient since 2014)

The post op visit for cataract surgery was quick and easy. I saw a pair of glasses frames that I fell in love with and have had them ordered so I can see if they will be my new glasses. So it was an excellent visit---


StarStarStarStarStar Refer to anyone —    (Patient since 2014)

They have a wonderful staff and laid back. Dr. Sugg is awesome, I have going here for years. And the staff was very helping in finding glasses that I liked. Never got upset because I was picky.


StarStarStarStarStar Everyone there is amazing! No exaggerating by f... —    (Patient since 2020)

Everyone there is amazing! No exaggerating by far the best eye Care clinic I've gone to😁I highly recommend them to everyone.


StarStarStarStarStar I had a great eye examine with Dr. Suggs. He is... —    (Patient since 2018)

I had a great eye examine with Dr. Suggs. He is trying to help me with my dry eye. I am very satisfied with him; I feel he is a very thorough doctor.


StarStarStarStarStar Great appointment and was taken care of. Apprec... —    (Patient since 2016)

Great appointment and was taken care of. Appreciate the caring.


StarStarStarStarStar Great service. Will be back. —    (Patient since 2020)

Great service. Will be back.


StarStarStarStarStar Superior relations with patients. Polite, patie... —    (Patient since 2015)

Superior relations with patients. Polite, patient, and professional.


StarStarStarStarStar Great service-always have everything taken care... —    (Patient since 2014)

Great service-always have everything taken care offf


StarStarStarStarStar Office personnel was very friendly! It did not ... —    (Patient since 2019)

Office personnel was very friendly! It did not take long at all to get seen less than 10 minutes . The doctor and nurses were very accommodating and extremely friendly. Overall one of the best doctor visits I’ve ever experienced.


StarStarStarStarStar Personnel - very professional and knowledgeable... —    (Patient since 2019)

Personnel - very professional and knowledgeable.


StarStarStarStarStar Love your knowledge,great to see you again. —    (Patient since 2014)

Love your knowledge,great to see you again.


StarStarStarStarStar Best eye care anywhere in state. —    (Patient since 2014)

Best eye care anywhere in state. Staff excellent, doctors are top notch, cutting edge. Will spend time discussing problems, plans, etc. Recommend highly.


StarStarStarStarStar Dr. Sugg and staff are always excellent and bet... —    (Patient since 2014)

Dr. Sugg and staff are always excellent and better than 100% overall.


StarStarStarStarStar Very pleased with care of staff and Dr. Meredit... —    (Patient since 2014)

Very pleased with care of staff and Dr. Meredith.


StarStarStarStarStar I could not ask for better. —    (Patient since 2014)

I always feel confident at the end of an appointment that my eyes have been tested fully and completely. The equipment is always in great working order and always do tests more rapidly and easily than some of the previous machines. All questions answered completely.


StarStarStarStarStar I found the quality of service to be outstandin... —    (Patient since 2019)

I found the quality of service to be outstanding and professional.


StarStarStarStarStar  —    (Patient since 2018)

I can highly recommend Dr Sugg and his staff to anyone in need of excellent eyecare


StarStarStarStarStar ALWAYS TOP NOTCH AND COMPASSIONATE CARE —    (Patient since 2014)

ALWAYS TOP NOTCH AND COMPASSIONATE CARE


StarStarStarStarStar Professional and Friendly —    (Patient since 2014)

Dr. Meredith and his staff always provide me with the best eye care possible. Professional and Friendly!


StarStarStarStarStar ... —    (Patient since 2018)

I HAVE ALWAYS RECEIVED EXCELLENT CARE . I JUST MET DR MERIDITH FOR THE FIRST TIME AND WAS VERY IMPRESSED WITH HIS CARE.


StarStarStarStarStar great experience... —    (Patient since 2019)

Our experience with Dr. Sugg and staff was amazing. They are all so nice and professional. We were lucky enough to have our appointments on the day they were having a Guess trunk sale. We saved a lot and purchased some super cute new eyewear.


StarStarStarStarStar  —    (Patient since 2018)

Being a very "Senior Citizen" I'm not sure what an "online presence is" ???????


StarStarStarStarStar Very good and friendly severce —    (Patient since 2014)

Very good and friendly sever excellent


StarStarStarStarStar Very friendly , prompt service.  —    (Patient since 2018)

Very friendly , prompt service.


StarStarStarStarStar Very pleasant visit. Informative and through ex... —    (Patient since 2018)

Very pleasant visit. Informative and through examination.


StarStarStarStarStar I have always had very thorough eye exams and a... —    (Patient since 2015)

I have always had very thorough eye exams and a lot of help picking out glasses. Everything is very professional at this office.


StarStarStarStarStar I had a great experience. Thank you. —    (Patient since 2018)

I had a great experience. Thank you.


StarStarStarStarStar  —    (Patient since 2019)

Super experience at HS Eye Care Ctr. Super staff, very friendly.


StarStarStarStarStar Awesome —    (Patient since 2019)

Everything and everyone was awesome. They were quick but also answered any questions you had.


StarStarStarStarStar Always very professional and friendly. I love ... —    (Patient since 2017)

Always very professional and friendly. I love the text reminder and the emails also.


StarStarStarStarStar love this professional group.  —    (Patient since 2015)

love this professional group. Very efficient staff, friendly and are skilled in their fields of expertise.


StarStarStarStarStar I appreciate Dr. Suggs and his staff for such a .. —    (Patient since 2018)

I appreciate Dr. Suggs and his staff for such a thorough exam and pleasant atmosphere in the office. I always leave feeling satisfied.


StarStarStarStarStar Very pleased with the overall experience. Tal... —    (Patient since 2019)

Very pleased with the overall experience. Talented staff.


Reply

Thank you so much for taking the time to give us a review. We appreciate your feedback. We are pretty proud of our staff as well!

StarStarStarStarStar Everyone was warm and friendly. It was a great... —    (Patient since 2019)

Everyone was warm and friendly. It was a great experience. I would recommend them.


Reply

We are do glad you had a great experience! We appreciate our wonderful patients!

StarStarStarStarStar Very professional and caring. Explained things... —    (Patient since 2016)

Very professional and caring. Explained things in detail


Reply

We are so glad you had a wonderful experience. Thank you for taking time to give us such an amazing review!

StarStarStarStarStar Awesomeness!!! —    (Patient since 2018)

Awesome experience! Friendly & super helpful staff.


StarStarStarStarStar Completely comfortable visit from beginning to ... —    (Patient since 2018)

Completely comfortable visit from beginning to end!


StarStarStarStarStar Great service. Prompt and professionally —    (Patient since 2014)

Great service. Prompt and professionally


StarStarStarNo StarNo Star They were extremely pushy this visit. I was no... —    (Patient since 2016)

They were extremely pushy this visit. I was not happy with the experience.


StarStarStarStarStar  —    (Patient since 2015)

I appreciate the time you take with me and answer my questions.


StarStarStarStarStar Service was great and all the girls are very ni... —    (Patient since 2014)

Service was great and all the girls are very nice and helpful


StarStarStarStarStar Excellent, thoughtful care from Dr. Sugg and hi... —    (Patient since 2014)

Excellent, thoughtful care from Dr. Sugg and his staff. I highly recommend this Eye Care Center.


StarStarStarStarStar Care is always professional and excellent —    (Patient since 2014)

Care is always professional and excellent


Reply

Thank you Dr. Schoettle. We appreciate you trusting us with your eye care.

StarStarStarStarStar It's always a pleasure to visit your office! G... —    (Patient since 2014)

It's always a pleasure to visit your office! Great surrounds, pleasant staff!


Reply

Thank you Ms. Carolyn. We appreciate patients like you that make each day a pleasure.

StarStarStarStarStar I have been a patient at this facility for quit... —    (Patient since 2014)

I have been a patient at this facility for quite some time and would not think about going anywhere else. The staff and doctors are great.


Reply

Thank you so much Ginger! We appreciate you trusting us with your family's eye care needs!

StarStarStarStarStar Good Optometrist —    (Patient since 2014)

Great service--they do a good job. But the cost of the glasses is tooooo high.


Reply

Thank you Mr. Euton. We pride ourselves on going above and beyond for our patients. We do offer premium lens and frame products which allow our patients use the top technology in the industry in order to provide the best vision possible as well as some budget friendly options which utilize older technology (but are not our go to). We would be happy to discuss these with you any time and the benefits of each lens.

StarStarStarStarStar Always a pleasure !!! —    (Patient since 2014)

Always a pleasure to see the folks at Heber Springs Eye Care Center! Dr. Sugg, and his staff are always very professional, courteous, and friendly. When I leave, I feel that I have had a very thorough examination. Dr. Sugg, and his entire staff are very patient, and considerate when addressing any questions or concerns I have. Very happy to be a patient at Heber Springs Eye Care Center.


Reply

As it is always a pleasure having you as our patient. We look forward to seeing you again soon!

StarStarStarStarStar Very professional, latest equipment being used,... —    (Patient since 2018)

Very professional, latest equipment being used, very through. I am very pleased.


Reply

Thank you Mr. Robbins for the positive feedback. We take pride in being on the cutting edge and taking the best care possible of our patients. We look forward to seeing you again.

StarStarStarStarStar I thoroughly enjoy my annual appointments with ... —    (Patient since 2015)

I thoroughly enjoy my annual appointments with the Heber Springs Eye Care Center. The staff is so friendly and professional. I recommend them to everyone!


Reply

Thank you Cheryl! We appreciate your feedback and trusting us with your eye care. See you next year!

StarStarStarStarStar Customer service was excellent. Dr Sugg knows w... —    (Patient since 2014)

Customer service was excellent. Dr Sugg knows what he is doing. He also treats you like a friend. His staff was very helpful.


Reply

Thank you so much Crystal. We appreciate your feedback and the trust you put in us for your family's eye care!

StarStarStarStarStar Dr. Sugg is top notch.  —    (Patient since 2014)

Dr. Sugg is top notch. I have a very high degree of confidence in his care of my eyes and what I need to make my vision as good as it can be. The employees are superior to other offices offering medical type care. They are a team and it impresses me how well the whole "show" runs seemingly without a hitch.


Reply

Thank you for such RAVING reviews. We appreciate you as our patient and we appreciate the positive feedback!

StarStarStarStarStar Satisfied Patient —    (Patient since 2018)

Great service, reminders, friendly staff, on time appt., nice Dr. Will recommend to friends. Family already are patients. Thank you!


Reply

Thank you for your response and willingness to refer your friends! We appreciate you trusting us with your family's eye care.

StarStarStarStarStar Everyone was very professional and explained w... —    (Patient since 2018)

Everyone was very professional and explained what part they played in my visit. Christy was very helpful in choosing my frames and explaine to me very well what my insurance covered best. Thank you all for a great experiance.


Reply

Thank you for your feedback Mrs. Davis! We appreciate you as a patient and look forward to seeing you again.

StarStarStarStarStar fast friendly service. Dr Sugg cares —    (Patient since 2014)

fast friendly service. Dr Sugg cares about his patients


Reply

Thank you Linda for taking the time to give us such amazing reviews. We appreciate our patients time and are so thankful you had a speedy trip to see Dr. Sugg. We look forward to seeing you again!

StarStarStarStarStar Both Dr. Sugg and Meredith are wonderful to wor... —    (Patient since 2018)

Both Dr. Sugg and Meredith are wonderful to work with and very informative. We took 3 children in at once and they were very efficient and actually made the kids want to come back to continue having their eyes checked. Wonderful friendly staff who knows you by name when you walk in as well!!


Reply

We love getting to provide eye care for families and appreciate you bringing your kids in to see us!

StarStarStarStarStar Our time with the staff and Dr. Meredith went s... —    (Patient since 2014)

Our time with the staff and Dr. Meredith went smoothly and there was very little waiting time. Thank you all.


StarStarStarStarStar Very courteous staff and super friendly!  —    (Patient since 2017)

Very courteous staff and super friendly!


StarStarStarStarStar This is a most efficient and professional eye c... —    (Patient since 2014)

This is a most efficient and professional eye clinic ever--


StarStarStarStarStar I drive all the way from Searcy to your clinic ... —    (Patient since 2014)

I drive all the way from Searcy to your clinic due to great care, friendliness and professionalism.


StarStarStarStarStar This office is awesome with children. —    (Patient since 2017)

This office is awesome with children.


StarStarStarStarStar EXCELLENT AS ALWAYS  —    (Patient since 2014)

Thank you so much Dr. SUGG for excellent eye care. Lyrics from a song ... I Can See Clearly Now ... 🤣. You have an excellent staff. Always knowledgeable and friendly.


StarStarStarStarStar Very efficient office. Great exam, friendly sta... —    (Patient since 2016)

Very efficient office. Great exam, friendly staff. Can't ask for more.


Reply

Thank you Vikki! We appreciate you trusting us for all your eye care needs.

StarStarStarStarStar Great service, prompt, friendly, patient, and v... —    (Patient since 2014)

Great service, prompt, friendly, patient, and very helpful!


Reply

Thank you Ms. Stark. We appreciate you trusting us for all your eye care needs.

StarStarStarStarStar Very disappointed that the DR did not realize ... —    (Patient since 2014)

Very disappointed that the DR did not realize that I had pink eye. Luckily got into Conway and got the right med, since your clinic gave me the wrong one.


StarStarStarStarStar Very professional and answered all issues.  —    (Patient since 2018)

Very professional and answered all issues.


Reply

Ms. Kathy we are so glad to hear you had a great experience. We appreciate you trusting us with all your eye care needs.

StarStarStarStarStar Comfortable setting and friendly staff —    (Patient since 2014)

Comfortable setting and friendly staff


Reply

Sharon, we love when people feel comfortable going to the doctor and we are thankful to have you as a patient.

StarStarStarStarStar Everyone was so nice and professional. It made ... —    (Patient since 2017)

Everyone was so nice and professional. It made me feel very comfortable.


Reply

Nancy, we are so glad we were able to make your visit comfortable and pleasant. We appreciate you trusting us with all your eye care needs.

StarStarStarStarStar Knowing is Comfort —    (Patient since 2015)

The staff is confident and handles your concerns whether it be with eye care, glasses or billing. The flow of the appointment from getting the date to paying for services is very smooth and easy. Knowing that my eye heath is first is a great comfort.


StarStarStarStarStar Love going there..very nice friendly and educat... —    (Patient since 2017)

Love going there..very nice friendly and educated on their job


Reply

We are so glad that you enjoyed your visit! Thank you for your feedback. We look forward to seeing you again soon.

StarStarStarStarStar Last years sight saving event —    (Patient since 2015)

Outstanding visit, front desk was very professional (Amber) and the Techs were very versed with the equipment and tests to be preformed. Great visit, with the exception of not having any insurance coverage so I'm eating Roman noodles for a couple of months. LoL I can't say enough about Doc Sugg, he saved my sight and perhaps my life. I had gone to a local Baptist clinic with a bad rash, high fever and blurred vision. I was given a flue med but the next day my eyes were worse, my wife Nurse, suggested I go see Dr. Sugg I did, (they worked me in), and he diagnosed my problem as a tick borne disease and set me up with the Eye Institute in Conway. After tests and 26 vials of blood tests Dr. Brown diagnosed my condition as the second case of a blood-borne disease, Ehrlichiosis, in Arkansas. Within a couple of days I felt better and over six months most of my eyesight was restored. If it hadn't been for these two Doctors I could have very well lost my sight. I praise God and these Doctors for their extraordinary knowledge and insight.


StarStarStarStarStar Very pleased.  —    (Patient since 2018)

Very pleased with the combination professionalism and down home caring. This is my eye clinic.


Reply

Thank you for taking the time to give us a review! We appreciate you! Thank you allowing Heber Springs Eye Care to take care of your sight!

StarStarStarStarStar This office is very pleasant and professional. ... —    (Patient since 2014)

This office is very pleasant and professional. Love Dr. Suggs. I am not familiar with his partner. The staff is very efficient and yet caring. I have always been satisfied.


Reply

Thank you for taking the time to give us a review! We appreciate you! Thank you allowing Heber Springs Eye Care to take care of your sight!

StarStarStarStarStar  —    (Patient since 2014)

Everything was quick, pleasant, and professional!


Reply

Thank you for taking the time to give us a review! We appreciate you! Thank you allowing Heber Springs Eye Care to take care of your sight!

StarStarStarStarStar Shingles had gotten close to the eye —    (Patient since 2018)

We needed an immediate appointment for an eye emergency and they were very helpful in seeing us. The staff was very courteous and eased our concerns.


Reply

Thank you for taking the time to give us a review! We appreciate you! Thank you allowing Heber Springs Eye Care to take care of your sight!

StarStarStarStarStar Qualified people, friendly, great place to get ... —    (Patient since 2016)

Qualified people, friendly, great place to get an eye exam and I would recommend you to anyone looking for a place to go to be checked.


Reply

Thank you for taking the time to give us a review! We appreciate you! Thank you allowing Heber Springs Eye Care to take care of your sight!

StarStarStarStarStar very friendly people all over clinic would tell... —    (Patient since 2018)

very friendly people all over clinic would tell a friend


Reply

Thank you for taking the time to give us a review! We appreciate you! Thank you allowing Heber Springs Eye Care to take care of your sight!

StarStarStarStarStar Love this place. Everyone is friendly and outgo... —    (Patient since 2014)

Love this place. Everyone is friendly and outgoing and generally care about you. I would recommend my friends to come here.


Reply

Thank you for taking the time to give us a review! We appreciate you! Thank you allowing Heber Springs Eye Care to take care of your sight!

StarStarStarStarStar Excellent staff! Everyone was professional but ... —    (Patient since 2017)

Excellent staff! Everyone was professional but friendly and they worked my wife and I in on a short notice.


Reply

Thank you for taking the time to give us a review! We appreciate you! Thank you allowing Heber Springs Eye Care to take care of your sight!

StarStarStarStarStar We have recently moved from Little Rock and are... —    (Patient since 2017)

We have recently moved from Little Rock and are more impressed with the excellent, professional, and neighborly services offered in Heber Springs every day. Please don’t change anything!!


Reply

Thank you for taking the time to give us a review! We appreciate you! Thank you allowing Heber Springs Eye Care to take care of your sight!

StarStarStarStarStar I was both pleased and surprised I got an app't... —    (Patient since 2017)

I was both pleased and surprised I got an app't as soon as I did after phoning on a Thursday and was able to get in the following Monday morning, since I had an eye problem that had been plagued with it for a while and it needed attention. Now looking forward to the eye exam and getting new glasses!


Reply

Thank you for taking the time to give us a review! We appreciate you! Thank you allowing Heber Springs Eye Care to take care of your sight!

StarStarStarStarNo Star Great and friendly staff.very helpful on picki... —    (Patient since 2014)

Great and friendly staff.very helpful on picking put her glasses.


StarStarStarStarStar I appreciate the email reminders and the calend... —    (Patient since 2014)

I appreciate the email reminders and the calendar additions.


StarStarStarStarStar My visit there was great.  —    (Patient since 2014)

My visit there was great.


StarStarStarStarStar Linda McKee —    (Patient since 2014)

Thanks for the survey. I have 100% excellent ratings for Dr. Sugg and his staff and his facilites.


StarStarStarStarStar Always a great appointment! —    (Patient since 2014)

Always a great appointment!


StarStarStarStarStar Excellent Doctor —    (Patient since 2015)

Dr Sugg is a outstanding Doctor and has a excellent staff. I highly recommend him


StarStarStarStarStar I was very satisfied with my eye appointment ! —    (Patient since 2014)

I was very satisfied with my eye appointment !


StarStarStarStarStar As usual the staff was caring and efficient .. —    (Patient since 2014)

As usual the staff was caring and efficient and the visit was quick and complete. Due to my silliness I showed up three times for my appt and only the last one was right.


StarStarStarStarStar A thorough exam. Great, patient help in finding... —    (Patient since 2014)

A thorough exam. Great, patient help in finding frames.


StarStarStarStarStar Professionalism and expertise saved my vision. —    (Patient since 2014)

I have been to many different eye doctors in my 66 years in various cities in Tennessee and Arkansas and never felt I got the care and expertise exam as I have at Heber Springs Eye Clinic. Such thorough examing of your eyes onside and out. This is where on a routine check up, Dr. Joe Suggs found a retina tear and got me in with a specialist immediately for surgery repair so I wouldn't lose my eyesight. Thanks to Dr. Suggs and hos professionalism and expertise, I have better vision now than when I started seeing him.


StarStarStarStarStar I am always so pleased by the cheerful people a... —    (Patient since 2014)

I am always so pleased by the cheerful people at HS Eye Care Ctr. and the attention to detail.


StarStarStarStarStar Annual visit —    (Patient since 2014)

Exceptional, professional service.


StarStarStarStarStar Wonderful care with a fabulous staff!  —    (Patient since 2017)

Wonderful care with a fabulous staff!


StarStarStarStarStar Service was great. The assistants were nice and... —    (Patient since 2014)

Service was great. The assistants were nice and efficient. Dr. Meredith was kind and took the time to explain and answer questions.


StarStarStarStarStar Professional, friendly service..... —    (Patient since 2015)

Professional, friendly service.....


StarStarStarStarStar Wonderful staff, very friendly and professional... —    (Patient since 2017)

Wonderful staff, very friendly and professional! Angie is fantastic and super helpful!


StarStarStarNo StarNo Star Vision Insurance debacle!!!!!!!!!!!!!!!!!!!  —    (Patient since 2017)

I had brought Hugh Humphreys into the clinic for his annual review. The receptionist told me he had Vision insurance. I explained we had recently changed from Superior Vision to Delta vision. She stated, they are the same. Delta Vision purchased Superior Vision. So you do not need to do anything. I mistakenly took this to mean the coverage would continue. so I did not complete the application for Delta Vision thinking she knew what she was talking about. Since I assume this is what she does all the time. When I took William Selden Humphreys in for his annual visit the very next week the same receptionist informed me our Vision insurance had been cancelled on 3/31/2017. Needless to say I was livid! So there you have it- we no longer have Vision insurance because I missed the enrollment deadline. My mistake for thinking your office staff knew what they were talking about. A very valuable lesson I learned the hard way.


StarStarStarStarStar Everyone was very nice and helpful. Many smiles... —    (Patient since 2015)

Everyone was very nice and helpful. Many smiles and laughter! Each one who was helping me ask if I had questions about my eyes/glasses. Dr. Sugg does a good job of explaining the different things that he does. Like I said, many smiles and laughter!


StarStarStarStarStar Everyone is always very kind and professional. ... —    (Patient since 2015)

Everyone is always very kind and professional. My eye exam was very thorough.


StarStarStarStarStar Always happy with my visit!  —    (Patient since 2014)

Always happy with my visit!


StarNo StarNo StarNo StarNo Star Hello. I recently attended my scheduled appoint... —    (Patient since 2017)

Hello. I recently attended my scheduled appointment on Friday March 10 at 8:30am. I was a bit disappointed that my records had not been received from my previous Dr. Since I had filled out a request a week prior to my appointment. Also I had two appointments for my children scheduled for Tuesday March 14 @ 1:00 pm. Upon arrival I once again asked if records from previous Dr had been received since my 6 year old son has a history of eye problems and sees a Dr at UAMS yearly. Those records were not there. I made sure to remind the receptionist who called to confirm the appointment the day before to please make sure the records were there before I arrived. A total of four times I reminded and asked. In my opinion this shows lack of modivation, inefficient, and poor patient communication. Your practice lost two new patients on this day. I asked the receptionist to please contact me if they wanted to keep my family as patients once records were collected. We will see if I ever get a return call. I wanted to keep my business in Heber Springs.


StarStarStarStarStar ... —    (Patient since 2014)

Worked me in w/o delay, nice! We made a appointment for 03/16/17 at 2pm.


StarStarStarStarStar Felt very well taken care of. Looking forward ... —    (Patient since 2015)

Felt very well taken care of. Looking forward to getting my new eye ware.


StarStarStarStarStar Friendly, helpful, organized, proficient, w/cle... —    (Patient since 2014)

Friendly, helpful, organized, proficient, w/clean, comfortable surroundings


StarStarStarStarStar Good personal treatment. —    (Patient since 2014)

Good personal treatment from the desk to the eyeglass selection - all courteous and professional.


StarStarStarStarStar Great service. Fast, courteous, friendly, knowl... —    (Patient since 2014)

Great service. Fast, courteous, friendly, knowledgeable, and professional.


StarStarStarStarStar Great, as always. Friendly staff. Nice facility. —    (Patient since 2014)

Great, as always. Friendly staff


StarStarStarStarStar Caring.  —    (Patient since 2014)

I appreciate that Dr. Sugg listens to my concerns. He is very throrough. His staff is vey professional and curious.


StarStarStarStarStar ! —    (Patient since 2016)

Great service by professional people!!!


StarStarStarStarStar I appreciate that the staff got me in as quickl... —    (Patient since 2016)

I appreciate that the staff got me in as quickly as they did. They are all very friendly and professional.


StarStarStarStarStar Your office was recommended to me by quite a fe... —    (Patient since 2016)

Your office was recommended to me by quite a few friends as the best place to go for an eye exam. I hadn't had my eyes checked for over 30 years, and was quite impressed. Not only at how the technology has changed, but at how wonderful and knowledgeable all the employees were, but the doctor was amazing and quite thorough in explaining what my issues were with my eyes and what I needed to correct them. I was very happy with me visit and will definitely be returning for regular visits!


StarStarStarStarStar  —    (Patient since 2014)

Always friendly and professional . I trust Dr Sugg's opinions and he has a first class updated office.


StarStarStarStarStar Always great! Best eye doctor I've been to... —    (Patient since 2014)

Always great! Best eye doctor I've been to


StarStarStarStarStar Staff is always courteous and friendly. —    (Patient since 2014)

Staff is always courteous. It is always a pleasant experience going there for your eye exam.


StarStarStarStarStar My first time at the office and everyone was nice... —    (Patient since 2016)

My first time at the office and everyone was nice and made me feel comfortable.


StarStarStarStarStar  —    (Patient since 2014)

Online information dissemination is an efficient, effective means of conducting business and professional activities.


StarStarStarStarStar I am happy with my overall experience with Heber Eye Care...... —    (Patient since 2014)

I am happy with my overall experience with Heber Eye Care...


StarStarStarStarStar Great Eye Care! —    (Patient since 2016)

This was my first time ever to Heber Springs Eye Care. It was great! The staff was very friendly and helpful! GO see them for great eye care!! Deronda Givens


StarStarStarStarStar  —    (Patient since 2014)

Thank You, Thank You, Thank You. The Whole Staff and Doctors are Amazing. Always get me in when needed to be Seen.


StarStarStarStarStar  —    (Patient since 2014)

I appreciate the prompt and efficient service. Everything is top-notch.


StarStarStarStarStar The online presence serves as an excellent reminder services.... —    (Patient since 2014)

The online presence serves as an excellent reminder services.


StarStarStarStarStar Very good visit. Staff friendly and efficient. Was able to get in more quickly due to a cancellat... —    (Patient since 2014)

Very good visit. Staff friendly and efficient. Was able to get in more quickly due to a cancellation. Thorough examination. Thanks


StarStarStarStarStar Excellent Doctor and Staff! Highly recommended!  —    (Patient since 2016)

I was very impressed with the friendly staff and Dr. Sugg. They are all very perfessional and made me feel very comfortable during my appointment. All my questions were answered. I had to learn how to put in and take out my new contacts. I was extremely nervous, but the doctor and staff assured me that I could do it. I honestly think it took me an hour to put my new contact in, but I was given encouragement the whole entire time. I was never rushed and they were very patient with me. I highly recommend Dr. Sugg and his staff to take care of your eye needs. I will definitely be back 👍🏼


StarStarStarStarStar I come to Heber Springs Eye Clinic because it is the most innovative Eye Clinic in the Heber Sprin... —    (Patient since 2014)

I come to Heber Springs Eye Clinic because it is the most innovative Eye Clinic in the Heber Springs area. I get the most thorough exam everytime I go and because of their diligence in giving you the best exam. Dr. Joe Sugg found I had a retina detachment and sent me to a retina specialist the next day. The retina specialist saved my eye sight as a result of the professional care I received from the Heber Springs Eye Clinic.


StarStarStarStarStar Great job on my eye care appointment. Thanks!... —    (Patient since 2015)

Great job on my eye care appointment. Thanks!


StarStarStarStarStar It's a pleasure to be a patient ... —    (Patient since 2015)

It's a pleasure to be a patient


StarStarStarStarStar We are always so pleased with the respect and service from HS Eye Care Center. ... —    (Patient since 2014)

We are always so pleased with the respect and service from HS Eye Care Center.


StarStarStarStarStar I was notified by the office personnel my appointment on April 13 was at 9:15 am, received a text ... —    (Patient since 2014)

I was notified by the office personnel my appointment on April 13 was at 9:15 am, received a text it was at 9:45 am so I called the morning of 4/13 and was told it was actually at 9:30 am. Very confusing. Concerned if I had shown up at 9:45 am I would not have been seen.


StarStarStarStarStar An eye exam is somewhat of a small ordeal for me since I have trouble with bright lights and... —    (Patient since 2014)

An eye exam is somewhat of a small ordeal for me since I have trouble with bright lights and putting my head in certain positions. Everyone was very patient and did their best to make me as comfortable as possible. Very much appreciated!


StarStarStarStarNo Star Very friendly and informative —    (Patient since 2016)

Glad to a local eye Dr. That is professional and friendly.


StarStarStarStarStar My visit was good as usual normally I have very little wait time so this time it was okay in... —    (Patient since 2014)

My visit was good as usual normally I have very little wait time so this time it was okay in having to wait extra time I return here because he dr sugg cares about me as a patient


StarStarStarStarStar I wanted to see if my sight had changed so I could buy new glasses. It had and I did! —    (Patient since 2014)

I wanted to see if my sight had changed so I could buy new glasses. It had and I did!


StarStarStarStarNo Star I wish the next eyeclinic was as prompt! —    (Patient since 2014)

I wish the next eye clinic was as promp WRB


StarStarStarStarStar Your staff is excellent, professional, but knows how to smile too, rare combination —    (Patient since 2014)

Your staff is excellent, professional, but knows how to smile too, rare combination. They make you feel welcome the minunte you walk in. Tell them thank you very much.


StarStarStarStarStar Staff was very pleasant, cheerful. Patient flow was good. Very efficient and knowledgeable. —    (Patient since 2016)

Staff was very pleasant, cheerful. Patient flow was good. Very efficient and knowledgeable.


StarStarStarStarStar Very pleased the way I was seen for my eye problem and being given an appointment the same day I... —    (Patient since 2014)

Very pleased the way I was seen for my eye problem and being given an appointment the same day I called.


StarStarStarStarStar I liked everything about the appt, especially that you went slowly as you asked about the... —    (Patient since 2015)

I liked everything about the appt, especially that you went slowly as you asked about the different settings that were used. Since my stroke almost 3 yrs ago I need more time to answer questions and you all did such a great job! Hoping to get new glasses ordered soon.


StarStarStarStarStar You are doing absolutely wonderfully. —    (Patient since 2014)

You are doing absolutely wonderfully. Dr. Sugg is perfectly professional, knowledgeable and proficient. Everyone on the staff is friendly, courteous, and able to answer any question. You make what could be a stressful doctor's appointment stress-free and comfortable. Well done!


StarStarStarStarStar Was left totally in the dark regarding my options for new eye ware —    (Patient since 2015)

Was left totally in the dark regarding my options for new eye ware. This has happened on all my visits there. No one offered to help me with obtaining new frames and lenses. The only thing I was told was that if I wanted my prescription I could come back and get it. I was left with the feeling that my options were down to going somewhere else to get my eye ware. I am fine with the exam and related issues. I don't understand why it should be at all needful for me to go elsewhere for my eye ware.


StarStarStarStarStar Very professional, yet friendly and caring. —    (Patient since 2014)

Very professional, yet friendly and caring.


StarStarStarStarStar Visit was pleasant, as always. Dr —    (Patient since 2014)

Visit was pleasant, as always. Dr. Sugg and his staff are professional, friendly and a joy to be around.


StarStarStarStarStar Everyone is always friendly and professional —    (Patient since 2014)

Everyone is always friendly and professional. I'm always treated well and my questions are answered.


StarStarStarStarStar Always love to "see" you! —    (Patient since 2014)

Always love to "see" you!


StarStarStarStarStar This is one appointment I never mind having because of the friendliness of the staff and... —    (Patient since 2014)

This is one appointment I never mind having because of the friendliness of the staff and organization. Everything runs very smoothly, and I appreciate it.


StarStarStarStarStar I feel like my business is appreciated and Dr —    (Patient since 2014)

I feel like my business is appreciated and Dr. Sugg has been exceptionally kind and understanding when explaining my treatments. Besides, he loves football and so do I. Whoo Pig! Sooey! Razorbacks!!!!


StarStarStarStarStar Went very well overall. Pleased —    (Patient since 2014)

Went very well overall. Pleased


StarStarStarStarStar New walk in Referral —    (Patient since 2015)

It was my first visit, and I had a very positive experience.


StarStarStarStarStar We received the service we expected. —    (Patient since 2014)

We received the service we expected.


StarStarStarStarStar The staff and Dr. Sugg were very friendly, as always —    (Patient since 2015)

The staff and Dr. Sugg were very friendly, as always. I have been so impressed with how thorough Dr. Sugg is and I appreciate it very much!


StarStarStarStarStar New Patient —    (Patient since 2015)

Excellent service. Very professional but personal


StarStarStarStarStar Very pleased with appt.  —    (Patient since 2014)

Very pleased with appt.


StarStarStarStarStar Did not appreciate the 30 minute wait in the middle of the exam. —    (Patient since 2014)

Did not appreciate the 30 minute wait in the middle of the exam.


StarStarStarStarStar I waited 2 hs before I got to see Dr. Sugg. —    (Patient since 2014)

I waited 2 hs before I got to see Dr. Sugg.


StarStarStarStarStar From first coming in the door, even if they are on the phone, they look up and smile —    (Patient since 2014)

From first coming in the door, even if they are on the phone, they look up and smile. I have heard them explaining seems like over and over until the person understands about billing and payment. If they would tell you their name; I know they have on name tags but don't always see it. This is not just in your office, I have about decided it is just not done in Arkansas. Don't think there is medical office in town or other places here in the state that they say their name. But everyone is nice, has a smile and that is so important.