Reviews

I don't remember the girl's name who did the 1st part of my exam but she was incredibly nice and knowledgeable. Also Dr. Gray was super knowledgeable and kind. Great visit!

Jan 22, 2023

Amazing customer service from start to finish!! Dr Gray and her employees are always friendly and helpful.

Jan 20, 2023

I received very good care. The staff was friendly and helpful.

Jan 19, 2023

Your and your team are very efficient in what they are doing. I don’t worry about the outcome. I will always come back. Love Dan Adkins

Jan 6, 2023

Very professional, friendly, thoughtful staff.

Jan 4, 2023

Dr. Gray and her staff were all very friendly and helpful. I was informed of each step of the exam, which I greatly appreciated. The office waiting room is light and spacious; there is a lot of space for patients to sit comfortably. The atmosphere was very positive.

Dec 17, 2022

Very thorough testing. Everything was explained. Friendly staff. This was the best optical appointment I've ever had.

Dec 10, 2022

The Doctor and Staff are always friendly and professional. The facility is clean and organized.

Dec 9, 2022

Excellent customer service and care quality

Dec 8, 2022

Great service in n out gone thanks.

Dec 5, 2022

Took the time to explain what the plan is and a great personality

Dec 2, 2022

everyone was very friendly and importative

Dec 2, 2022

Very friendly and polite. Explained issues I'm dealing with.

Dec 1, 2022

Very professional staff..Met all my expectations Looking forward to my next visit.

Nov 17, 2022

Everyone I spoke to was nice and helpful.

Nov 12, 2022

Dr. Gray's office staff is always ready to welcome you. The atmosphere is relaxed, professional and very comfortable.

Nov 11, 2022

Friendly, polite staff. Dr. Gray is thorough and personable. Optical department is not pushy & very helpful.

Nov 9, 2022

Dr Gray is friendly, professional and meticulous in her dedication to each patients care. All staff are professional and courteous.

Oct 26, 2022

Professional personnel and friendly environment.

Oct 26, 2022

Wonderful staff - fast -friendly- and efficient !!!

Oct 25, 2022

I leave Dr. Gray's office with the belief that my optical needs have been met. She suggested a procedure she felt wouold improve my vision, and it did.

Oct 24, 2022

I was greeted courteously by everyone I came into contact with. Each and everyone introduced themselves and addressed me by name. Everyone appeared to have understanding, and be in control, of any service they provided me. At the end of my exam my results were explained to me by Dr. Gray. I was given an ample opportunity to ask any questions I might have had. I felt the entire appointment was performed expeditiously without ever being made to feel rushed. I liked it.

Oct 15, 2022

I have been going to Dr Gray's office forever. The entire staff are friendly and very knowledgeable. And Dr Gray is amazing !!!

Sep 28, 2022

Staff are courteous, friendly, and very helpful. Facility is clean and welcoming.

Sep 24, 2022

Dr Gray is exteemly easy to talk with, she also explains any concernes brought to her attention. Thhe office in clean and well organized. I look forward to having the opportunity to discuss with Dr Gray surgery to raise my eye lids (blepharoplasty).

Sep 23, 2022

If someone was looking for eye care, I would enthusiastically recommend your practice.

Sep 23, 2022

Really great personal care!

Sep 23, 2022

Always very nice and proficient!

Sep 21, 2022

Everyone is so kind and understanding with all of my kids needs. Whether it's appointments or Chris constantly having to adjust glasses for us..

Sep 17, 2022

Customer service is exceptional

Sep 16, 2022

Very little wait time, would recommend office and Dr Gray.

Sep 10, 2022

Timely, courteous,and Dr. Gray and their glasses order desk took care of all my questions.

Sep 9, 2022

We were treated very friendly and quickly. They were very thorough.

Sep 7, 2022

This was my first visit. They seemed to be very concerned for my condition. Helpful and courteous!

Sep 3, 2022

Very friendly staff & informative visit was on time thank you

Sep 3, 2022

Friendly, professional and caring

Aug 11, 2022

The entire staff is friendly and helpful. We are always treated wonderful during our appts or when we pick out glasses. Everyone is very knowledgeable.

Aug 5, 2022

Dr. Gray and her staff are very professional. I completely trust Dr. Gray's assessment of my vision health. She has a large selection of eyewear backed by great staff. I highly recommend this eye care professional.

Aug 5, 2022

Procedures fully explained. I was treated as the most important person.

Jul 30, 2022

service is slow , was expecting the operation at the appointment ? too man scheduling

Jul 21, 2022

Friendly office who seem to work together for the best outcome for the patient.

Jul 15, 2022

Very nice office, staff and service.

Jul 5, 2022

The staff has been friendly and helpful when ever I had a question. They were able to put me at ease when it came to explaining the procedures.

Jun 29, 2022

I really like Andrea Gray MD and Staff professionalism. They make you feel like it no problem helping with your eye exam and glasses! Thanks

Jun 22, 2022

great personal, very liked

Jun 17, 2022

Everyone was very pleasant as well as businesslike and efficient. My visit was very pleasant.

Jun 11, 2022

Been a patient with Dr Gray for over 10 years. Excellent Service, thorough, complete explanations, fine surgery, best aftercare, and a great staff. One can not ask for more.

Jun 9, 2022

Jessie the assistant was beyond amazing and so patient with my 5 year old daughter. The accommodations she made for Lila to feel comfortable for her first eye visit ever went above and beyond anything I had expected or hoped. We laughed and had a wonderful experience. THANK YOU JESSIE!!

Jun 8, 2022

Dr. Gray and her staff are very professional and I have the upmost respect and confidence in their abilities. Thank You!!! Renee Cloud

Jun 8, 2022

Staff was very friendly and professional.

Jun 7, 2022

Friendly staff. Very professional and helpful.

Jun 6, 2022

I will definitely be back. This is definitely the best experience I've ever had in an optometrist office. You guys were wonderful.

Jun 5, 2022

I always receive professional service in Dr. Gray's office. Her staff are friendly and efficient. I am very happy to be a patient of hers for over 15 years.

Jun 3, 2022

Thank you for your insight on my problem. I used the Cliradex last night and I can see the difference. I will continue this process. Thank you, again.

Jun 2, 2022

Helpful and professional.

May 29, 2022

Dr. Gray and her staff are absolutely wonderful. They respect their patients' time and are thorough in their examination. I feel cared for and supported in ensuring my eye health with this team.

May 28, 2022

Dr. Gray has always been excellent in her care for my eyes. I've always taken for granted that all was in order, and she has been very thourough in my examinations. Whatever the issue, has been dealt with in an expediate manner, and I appreciate very much.

May 28, 2022

so far, so good, waiting for new glasses

May 25, 2022

Dr Gray and her staff are very thoughtful and professional.

May 25, 2022

I want to thank your office for getting me in to see a doctor so quickly.

May 25, 2022

Office staff is very friendly and helpful..Nice having appointment information on E mail.

May 20, 2022

I got an appointment to be seen, had a basic exam and then was told that they couldn't see me again as the provider was leaving and the remaining provider was not taking new patients. Given the option, I would have chosen to see some one else IF I'd been given this information ahead of time.

May 16, 2022

This is a professional and friendly office. Everyone was helpful, made good eye contact, and made me feel welcome. I am sorry to hear my Dr Ericson is moving to be closer to family, and hope I can switch to Dr Gray when she has an opening.

May 14, 2022

Other than having to wait for quite a while for a new costumer’s appointment, service was very good.

May 13, 2022

Great professional staff!

May 12, 2022

Very inviting experience, I did not feel pressured or hurried during the testing . I had a very good outcome. they made sure I understood all the information that pertained to me.

May 11, 2022

The professionalism is top-notch! Will always go here for my eye needs! Each person was very approachable and helpful!! I arrived early, since my fiancée had appt before me. They helped me way before I was scheduled since they had time and my paperwork was already filled out:

May 10, 2022

Service was timely, thorough and welcome and the low score is not about that. My families provider, Dr. Erickson, is leaving the practice. When my husband had his annual appointment, he was signed up to switch over to Dr Grey's practice, but my daughter and I were not and told to call back every few months to see if a new provider has joined the practice or if Dr Grey has availability. I would like to see the same provider as my husband and this is the only practice on Roseburg taking our insurance. So it's a little frustrating to have to with at being allowed continuous care.

May 4, 2022

It took a long time to have an appointment, but was very thorough. They have a nice variety of frames and options.

May 2, 2022

I am unhappy that you are enforcing the mask mandate. Yes, I am aware of the law. No, I don't care for your excuse.

Apr 30, 2022

Jessica was very professional and fun to talk to. Dr.Gray I have been going to her and she is very personal regarding my health.

Apr 29, 2022

Dr. Gray and all the staff were very nice n professional and truly helpful.

Apr 29, 2022

I would of said 10, but I was sitting in a room waiting for Dr Gray way too long. I could hear her with someone chit chatting and it was irritating. I was late for another appointment. My appointment with Dr Gray was 9:45, and I didn’t get out of there until 11:30.

Apr 28, 2022

I sometimes get in trouble for recommending some one or place so I just don't recommend anymore.

Apr 28, 2022

My eyes needed to be dilated for an exam. I asked if I could drive after the exam. The response was my upclose vision was compromised but driving would be ok. By the time I left my eyes were still dilated. My vision was impaired by the glare of the day. I drove home but it wasn't comfortable. I had to hold my hand up to reduce the light and tried to squint to clarify my vision. It's my opinion that clients with dilated eyes should have a driver to get them home after the appointment.

Apr 27, 2022

Everyone was very professional and very nice

Apr 23, 2022

Well wasn't too happy with the fact that the Dr repeated things from last visit so charged me for a copay for this visit for an exam that was supposed to be free.

Apr 21, 2022

Staff are professional and friendly

Apr 19, 2022

Everyone was very kind to me. Glasses came fast and they are great.

Apr 19, 2022

Dr. Erickson immediately slid me into an open time slot, so I was seen within an hour of having vision issues indicating a detached retina. And then hooked me up with his favorite retinologist for a stabilizing procedure 30 minutes later!

Apr 19, 2022

If you want the best eye care in Oregon you will find no better than Dr. Andrea Gray of Roseburg, Oregon for optimum expert eye care!!

Apr 13, 2022

Nice and welcoming office!

Apr 12, 2022

Everyone in this practice I’ve had contact with us knowledgeable, helpful, friendly, fast and efficient.

Apr 8, 2022

A pleasant and prompt office visit. Large selection of frames as well.

Apr 8, 2022

Every one very polite and nulidgible

Apr 7, 2022

I have been very happy with services at your office and with Dr. Gray. She will refer me for services for low vision to assist me with reading.

Apr 5, 2022

the staff was on time, no waiting. Have had issues with prisms. Seems to have been worked out. Will see when the new glasses arrive. Thank you for using my last frames.

Mar 31, 2022

Great Doctors and staff.

Mar 31, 2022

Inviting office space and welcoming and friendly staff.

Mar 30, 2022

Was seen at appointed time by very courteous friendly staff and drs.

Mar 27, 2022

The staff are very friendly, was a very pleasant experience.

Mar 22, 2022

Nice office very friendly office staff waited a little past my appointment time.very efficient and thorough the optician was very helpful no sales pressure. Thank you

Mar 19, 2022

Dr. Gray listened to all of my concerns and addressed each one. She explained treatment options that gave me hope for the vision problems I was experiencing. She did not make me feel rushed and was very thorough. I highly recommend her care.

Mar 18, 2022

Dr. Erickson is knowledgeable and pleasant. He also accommodated my request for additional services beyond my scheduled appt. needs as I have long travel to each appt. All staff were friendly and efficient.

Mar 18, 2022

Yesterday was my first visit to Dr. Gray's office. She, and her associates, will be my eye care professionals from here on out. I arrived at Dr. Gray's office a few minutes before my appointment. The front desk folks were friendly and made me feel welcome. The young lady who helped me was very happy that I had downloaded and completed my paperwork ahead of time. My appointment began with another young woman who conducted some tests on my eyes. She was friendly and professional. She engaged me in chit-chat which I always appreciate. I prefer my medical professionals to be friendly and not rigid. Dr. Gray was the next to see me. I went to high school and college with Dr Gray. She has always been exceptionally bright and friendly. She answered my questions and took the time to listen to my thoughts and concerns. I have the utmost confidence in Dr. Gray, and she will definitely be my eye doctor from here forward.

Mar 16, 2022

Professional, possitive, and supportive.

Mar 13, 2022

The office.staff were friendly and helpful. I Was seen one my appointed time. Dr Gray was very helpful and thorough with my exam.

Mar 11, 2022

Very professional, friendly, & informative

Mar 10, 2022

Visited for a routine eye exam. The staff was courteous and professional. Questions I had about the equipment and exam were answered. I was very pleasantly surprised by the interior of the office. The building exterior is good but the lobby was both grand and comfortable.

Mar 10, 2022

Everyone in the office is very good at their job! I always feel well cared for and welcome.

Mar 4, 2022

Everyone was very kind and friendly and professional was impressed how knowledgeable everyone was great people great place

Mar 3, 2022

Very quick to respond when there is a possible emergency…DR. Gray was very understanding.

Mar 2, 2022

Enjoyed the experience, thank you.

Mar 1, 2022

Very thorough exam and thoughtful advice and recommendations.

Mar 1, 2022

Reception was much more organized and prepared for my visit compared to last year and I did not have to wait at all! Everyone is always very friendly, helpful and efficient!

Feb 27, 2022

Everyone was very pleasant to me and listened to my concerns. I’m very pleased with the service I received from Dr. Gray and her Staff.

Feb 25, 2022

Appreciate the online opportunity to provide feedback....think it can be helpful as well as saving staff time.

Feb 25, 2022

I can't ever imagine trusting another Dr with my eye care. Dr. Gray is so thorough, complete, and compassionate. Checking and double checking. Like the title says, a 10.

Feb 24, 2022

Felt rushed. Dr. Seemed disinterested, just wanted to hurry me through. Girls at the front counter not personable or helpful. Aweful experience. My exam wasn't explained very well. My eyes were dilated and nobody talked to me about sunglasses.

Feb 24, 2022

This was my second visit, and I'm extremely satisfied with Dr. Gray and her staff. I learned of a simple solution for the eye problem I was having and have begun self-treatment with a product I was able to get from Dr. Gray's office.

Feb 17, 2022

Almost everything was great about my visit except that my eyes were dilated and I was sent out the door without any eye protection. This caused serious issues in my driving ability to see. This could have caused an accident but thankfully I made it home safely.

Feb 17, 2022

My experience in office was great. 0 issues. The number of reminder emails and texts borders on harassment. Especially when I had an appointment yesterday and get two texts and an email today that I'm overdue.

Feb 17, 2022

I have been a patient of the practice for a while now and am very pleased with the knowledge and professional of Dr. Gray and her team. Processes are explained before they start so I know what is happening and why in my exams. I highly recommend Dr. Gray and her team.

Feb 10, 2022

What a wonderful experience and my eye issue is getting better already thank you so much

Feb 9, 2022

This was my first time here as Dr. Wilson retired a few years ago and I've been without eye care for about 10 years. Each person was very professional and courteous to me and it's a big relief to be able to have someone help me with my vision care.

Feb 8, 2022

The office/store area was impressive. I didn't quite expect it. Though the receptionist/intake lady was a tad stiff, almost impersonable. Professional, but not really welcoming. I was totally offended by the first sheet of paper that covered the mask BS. You people put way too much emphasis on the mask wearing and covid 19 scare tactics. It was quite obvious that your company is totally uninformed about the masks and covid. Good Lord, how long must this BS continue? Show me one peer reviewed study that shows masks prevent you from contracting a virus, any virus. Show me one study that shows covid virus has been isolated and proven to exist. Ok, anyway, the young lady that did the testing on my eyes was personable enough and I enjoyed her interaction with me. When putting in the dilation solution, she didn't tell me how long it would take for it to work before the Dr. would be in to see me. I almost had an instant headache after she put the drops in, though I didn't get a headache, there was a tightness felt. Then I was surprised that Dr. Gray did not attend me, but some other doctor. He also was not very personable, but there to do a job. Stiff and very formal. Geez, what's going on in this office? The feeling was like I was in a production line. Get them in and get them out. Like everyone is a number, not a real person. Or is this the treatment people who are on OHP receive? Private insurance holders are welcomed. The salesman for eyeglasses was nice and personable, but seemed to assume that as a OHP holder, that I was only able to afford the "budget" selection of frames. At $200 for the script and frames, I don't' consider that "budget" friendly. Of course I haven't had to buy glasses for 30+ years, so I guess $200 is supposed to be reasonable. I actually need several pairs, but I wasn't expecting that price tag, so I'll have to wait a month before purchasing a second pair. I will need to do some price shopping before I commit to buying from your store again.

Feb 2, 2022

The front desk was friendly and easy to work with as I checked in and out. Dr. Gray was professional but friendly and very knowledgeable. She was able to answer all of my questions. Dr. Gray's assistant, I believe her name was Jessica but not sure, was efficient, energetic, and very friendly.

Jan 20, 2022

Friendly staff. Didn't have to wait long in the lobby or waiting room before being seen

Jan 16, 2022

I was very pleased with the positive COVID protocols and the friendly staff. The services were provide with smiles and professionalism with my leaving with no questions.

Jan 11, 2022

Great employees and wonderful doctors

Jan 7, 2022

Jessica was excellent once again for my visual field test. She is just delightful, friendly and makes you feel at ease. It was a pleasure to see her again!

Jan 6, 2022

I was treated with utmost professionalism. I was impressed with all of the up-to-date procedures that were used

Jan 4, 2022

Been other places came back to Dr Grey best around friendly helpful .

Dec 24, 2021

I felt like my appointment was ran through extremely fast and was not listened to very well at all with the issues I was being seen for.

Dec 24, 2021

I had an excellent experience with Dr. Gray and highly recommend her. Will certainly go back.

Dec 24, 2021

I like the great professionalism of Dr. Gray and her staff. I also appreciate the cleanliness and care they take for the COVID.

Dec 22, 2021

Very imptesively run office. Our wait was minimal and I felt very well taken care of.

Dec 18, 2021

The lady that did all my eye testing was so nice!!

Dec 10, 2021

Great doctor, Dr. Gray and staff

Dec 8, 2021

I was so very pleased with the service I received and did not expect the full treatment on my first visit. Both the doctor and the technician were very thorough and I appreciated the care I received. Thank you so much and I'm looking forward to my next visit.

Dec 1, 2021

the assistant was so friendly, and I felt like she was knoweleable

Nov 24, 2021

Very professional staff, and plan on recommending to all my friends.

Nov 24, 2021

From the receptionists, to the medical assistants, to the doctor that saw my case....all are extremely professional, friendly and put me at ease. They all answered my questions promptly and with knowledge. I've been a patient of Dr Gray's for years and perfection of service has grown and kept up with science. They take all the time needed to do it right, get the exact diagnosis, and eye treatment. I never felt rushed or just a number. 5++ Stars!!

Nov 20, 2021

Good staff. Nice offices. Competent care. What more could you want?

Nov 14, 2021

Learning I had Glaucoma I was going to another eye doctor for treatment and was not getting better (eye pressure not going down) I prayed as what to do and in the middle of the night, a voice told me in a dream, to change doctors, I went to Doctor Erickson and in 8 days he had my pressure down to almost normal. Praise God for answered prayer.

Nov 13, 2021

Everyone was friendly, great Doctor,. I would highly recommend your office.

Nov 11, 2021

I always recommend your place to my friends and others you’re there if my eyes change and in need of care! Thank you!

Nov 8, 2021

It went as I thought it would. Very pleasant.

Nov 6, 2021

always a pleasant office to visit

Nov 5, 2021

The office got me right in

Nov 4, 2021

Friendly, competent with good service. Chris, the optician, provides especially good service for picking frames, lenses, adjustments and repairs.

Nov 4, 2021

I was surprised to find out that progressive lenses would cost me $520. In today's economic landscape I would think that there would be a more affordable option provided so that business would not have to go elsewhere.

Oct 29, 2021

The office atmosphere was great, check in smooth, tech was efficient, but could have explained more to my thirteen year old daughter about what was going on. The doctor Erickson, seemed rushed, and angered me when his response to my question about my daughter’s vision was, it really doesn’t matter.

Oct 28, 2021

The staff is very good. Professional, and understanding.

Oct 20, 2021

That’s why I make my appointments early in the morning because I can go in and out

Oct 15, 2021

Overall this was a better experience than the last eye doctor I went to in town. But I felt that since I was receiving text updates about the upcoming appointment it would have been nice to also let me know that I need to bring my current set of glasses to the appointment along with notifying me that my eyes would be dilated so I could have arranged for someone to take me. Also since your vision is not at its best after being dilated, frames should be picked out before this, that way you can actually see what you are going to be wearing for the next year. Also the tech doing my exam touched several pieces of equipment including the computer keyboard and mouse without any hand hygiene and then touched my eyes. Just some opportunity for improvement. My glasses have not arrived yet so I cannot speak about the quality of the frames or lenses.

Oct 12, 2021

Dr. Dauer was attentive and helpful. I also was impressed with her male nurse who went above to clean the wax out of my ears

Oct 12, 2021

Excellent service from start to finish!

Oct 4, 2021

Dr gray and staff are very courteous and professional.

Sep 29, 2021

Dr Gray is amazing. The staff is friendly and knowledgeable.

Sep 24, 2021

The office was able to fit me in, when there was a appointment gilch. So helpful.

Sep 16, 2021

Excellent staff. Felt very informed and included in the process. The procedure was flawless.

Sep 16, 2021

The woman at the front desk was unpleasant. Either she was having a bad day or is just not a good person to be the 1st & last experience in the office. When she asked who was primary on my insurance & I said that I didn't know, she gave me a what-kind-of-idiot-are-you look. I explained that my husband & I are both self-employed & that sometimes he's primary & sometimes I'm primary. I suggested that whoever is listed first on my card is primary. Additionally, the male Dr (can't remember his name ...not even sure he introduced himself) didn't even mention if I needed glasses. When I was checking out, the lady at the front desk asked if I wanted to meet with one of the optometrists (or whoever the people in the front near the glasses are) & I was like "do I need glasses, the Dr didn't mention the word glasses even once when I was in my appointment. With that said, the woman who I was first, the one that does all of the "1 or 2" & other vision tests, was very pleasant. Honestly, I didn't know that she wasn't the eye doctor until some guy came in. Definitely won't be returning unless I see Dr Gray.

Sep 15, 2021

I love this office even more than ever. Jessica is an awesome young lady that has something nice to say as she greets each patient. She is an asset to your office for sure!

Sep 14, 2021

Thank you for getting me ASAP as I had brief loss of vision in the upper half of my eye from Amaurosia fugax, the equivalent of a TIA. That diagnosis got me an MRI yesterday one of several diagnostic tests for evaluating a mini stroke. Brandon was great in answering all my questions and concerns. Larry Broeker

Sep 9, 2021

Friendly, knowledgeable staff!

Sep 4, 2021

Dr. Gray is an exceptional physician. The office is very inviting and professional. The staff is polite, helpful and friendly.

Sep 2, 2021

Excellent, professional service from the staff, the assistant and Dr. Erickson. Couldn't be happier.

Sep 2, 2021

Everyone was very nice, it was a pleasant visit.

Sep 2, 2021

The staff was very friendly and kind. The examination was VERY thorough and I was able to get the correct prescription.

Aug 27, 2021

Appreciate the courtesy and warmth of everyone!

Aug 27, 2021

Physician and Staff were very friendly and professional

Aug 26, 2021

Professional , knowledgeable, courteous!

Aug 25, 2021

Dr. Erickson found the problem, which I have suffered for over 5 years. No other doctor could find it. The problem can be fixed and I am so pleased.

Aug 19, 2021

Very friendly! Quick, efficient ,and professional! Amazing experience! 10/10!

Aug 14, 2021

Dr. Gray and her staff are great. However the people checking us in and out are not very friendly or nice

Aug 14, 2021

Pleasant staff. Dr Erickson had been recommended by a friend & was professional & appeared knowledgeable. Unexpected experience beyond my deductible was called “refractory charge” but not explained.

Aug 11, 2021

The girls doing the work in the back did an excellent job and were very friendly and personable. The girls up front were professional and efficient.

Aug 11, 2021

Your staff is warm, friendly, and incredibly helpful. Everyone is efficient and caring.

Aug 9, 2021

Dr. Gray and crew are very thorough.

Aug 5, 2021

The staff and Dr Erickson were very professional and would not hesitate on returning and bringing my wife.

Aug 3, 2021

Your staff is always courteous and friendly. Dr. Gray has been a treasure to my husband for at least 14 years. I am new and really am blessed she is our dr. God bless all🙏🦋

Jul 29, 2021

Very good doctor and her associates were friendly and professional! They care for how their patients eye needs! I would definitely recommend them to anyone!

Jul 29, 2021

Very professional !! Pleased.

Jul 24, 2021

I had no problem with the doctors however your staff is another story. When I said I could not afford glasses right now your receptionist said you have ohp. The man directly said loudly I didn't qualify, and a customer waiting for glasses started laughing at me. Being on ssd and living below poverty level i have enough on my plate than having to deal with this...Cindy Newsom

Jul 21, 2021

Jessica is always wonderful at assisting us and getting us prepare to be checked by the doctor. Dr Andrea as usual very professional and kind. Great service

Jul 9, 2021

New patient! Excellent office! Very professional and nice people. They have 2 separate opticians who sit out front just to assist people with glasses. Chris was amazing and extremely helpful.

Jul 9, 2021

Dr Gray and her staff are professional, caring and provide excellent healthcare. I recommend them to everyone I know.

Jul 9, 2021

Excellent doctor Helped me see better

Jul 9, 2021

Very good and thorough. Have been going to Dr. Gray for years and never any bad issues.

Jul 8, 2021

Dr Gray has provided excellent service to me for something like 15 years. She performed two cataract and lens implants that changed my life. Very professional and friendly.

Jul 8, 2021

Was great,thank you so I can’t get rid off this unless I type a whole lot more that crazy

Jul 6, 2021

I misunderstood that the cataract surgery was not going to be done to both eyes over the two month period. I learned that after I made a phone call questioning the schedule that I had.

Jul 2, 2021

Tech was great and thorough. Dr.Erickson spent about 2 minutes with me,and Had very little or generic information to give me about my results or symptoms.

Jul 1, 2021

Very professional office. Took time to explain things I had questions about & worked with me in choosing glasses that fit my face.

Jul 1, 2021

I would go no where else for eye care than Dr. Gray's office.

Jun 30, 2021

The staff was helpful and pleasant to deal with

Jun 26, 2021

Helped me as a walk in when I needed help. This was so appreciated.

Jun 17, 2021

You have a very good staff. I will never go anywhere but to you and your staff. Bravo!

Jun 10, 2021

Every one was so nice. Thank you

Jun 9, 2021

Just a fantastic practice. From start to finish it was a great experience.

Jun 4, 2021

Friendly, efficient, professional, and timely --

Jun 4, 2021

Very friendly, did a through exam, answering all my questions. Making me feel relaxed and understanding what they were looking at. I would recommend them to my friends and family.

Jun 3, 2021

Very nice from building to personnel

Jun 3, 2021

Jen, the Tech, is a very personable, efficient , knowledgeable, and efficient young lady. Loved her bubbly personality!

Jun 2, 2021

Great service, and all the staff is very friendly

Jun 1, 2021

My eye appointment was very pleasant. The staff was friendly and helpful.

May 29, 2021

Great experience! All the staff were very kind, caring, friendly, and helpful. Great job!

May 29, 2021

I don't understand why the mask that I wear to the Cancer Center and to my other doctors appointments is not good enough to wear in this office

May 27, 2021

I could see immediately from start to finish I was in good hands, I very much appreciated the professionalism of doctor and staff.

May 27, 2021

I had a miner problem with my eyes and you took me in the nest day. The front desk was very pleasant and the doctor was knowledgeable and helpful. I certainly will come back for a check up.

May 26, 2021

I was very impressed with everyone I had contact with! All staff were very professional, courteous and informative! From the front desk office staff, Jessica -technician and Dr. Erickson! Thank you all for your outstanding service to myself and wife(Wendy, who came in the day before). Sincerely, Keith Cooper

May 22, 2021

From the moment I walked into the reception area I was treated with respect. The technician that did my vision test was totally engaging and obviously loved her job. My interaction with the doctor was very comfortable and informative.

May 21, 2021

Friendly staff great all around experience. I have a lot of confidence in Dr Gray.

May 21, 2021

Beautiful facility, wonderful technicians, and very informative doctor. Would recommend to anyone!

May 17, 2021

I've always found Dr. Gray to be very accessible, personable and professional. She' great

May 16, 2021

This is my first time using Dr. Greys office. Overall a very pleasant experience! Dr. Found my eye care place in Roseberg.

May 13, 2021

Excellent experience. Staff and doctor were very helpful and professional.

May 6, 2021

Friendly, professional, not a long wait to be seen. Overall positive experience.

Apr 24, 2021

Very professional yet you feel like family. Ver

Apr 23, 2021

I did not appreciate the judgey comments from Dr Gray about my choice about the Covid vaccine. It’s no one’s business whether I do or do not, and I don’t have to explain that to anyone. I feel like it was completely inappropriate for her to even ask me.

Apr 21, 2021

Very professional but yet very friendly !! I great care. I will recommend your office any chance I get.

Apr 16, 2021

I switched to this office because my old optometrists office was not welcoming, I’ve left there crying from how they’ve spoken to me. I was really impressed with the glasses consultants kindness and had a great experience here.

Apr 16, 2021

On time, professional, pleasant staff, thorough and efficient.

Apr 7, 2021

Everyone was very nice and answered my questions. Through eye exam. I was very pleased!! 😃

Apr 7, 2021

My husband and I recently had our first eye exams and frame replacements in town. I chose Dr. Gray's location, and am glad I did! We haven't stopped complimenting their friendliness, helpfulness, and efficiency since we left.

Apr 6, 2021

I saw Dr. Erickson as an emergency oncall doctor for my opthalmalogist who was out for another 10-12 days, and Dr. Erickson is very professional and courteous, and was genuinely concerned for me. I greatly appreciate having an advocate of Dr. Erickson's caliber, and I am grateful for his input and care. I highly recommend him!

Apr 5, 2021

Fantastic office full of professional and friendly staff

Apr 2, 2021

Dr. Gray and her staff have always been efficient and responsive. They put the patient at ease and are friendly.

Apr 2, 2021

Dr. Gray and her staff are top notch!

Apr 2, 2021

I was unimpressed with the service that I received on my visit. The woman who helped me hardly spoke to me nor did she explain that she would be doing most of the exam not the Doctor that I had made an appointment with. I was somewhat confused. My other eye Doctor always did the whole exam. I would expect that with a new patient you would explain how their operation worked. Very dissappointed. The doctor himself was nice he spent about 10 minutes with me checking out my eyes and then moved on. When I went to look at glasses no one approached me to see if I needed any help I walked around for about 10 minutes then left.

Apr 1, 2021

I found the staff to be competent, friendly, and efficient.

Apr 1, 2021

I just moved to Roseburg and needed to establish care with a new eye Dr. My insurance recommended this office so I went there. My first was great. Everyone was nice and helpful, they even helped me pick a new pair of frames that I liked.

Mar 31, 2021

Dr Gray is the most thorough, competent and caring Ophthalmologist ever to care for my treatment. I take medication that requires extensive yearly exams. Dr Gray has saved my sight, removed cataracts, treated eye infections, and accurately prescribed glasses as needed. Her staff is well trained and always courteous. You will be glad you chose her.

Mar 31, 2021

Very friendly and professional.

Mar 30, 2021

Fast, friendly, efficient! Great group.

Mar 30, 2021

Summer is a very competent and very gracious front desk personnel. She was able to arranged an appointment for me just within an hours wait. Dr Erickson is an exceptional eye specialist. He spoke with a kind voice, and explained everything to me regarding my eye health. He allowed me to make my own decisions on how to proceed with my treatment. I am very very confident to have Dr Erickson perform my eye surgery to correct my vision. I am grateful for his expertise and professionalism and personal indignity. Looking forward to a successful patient and doctor relationship. Last but not the least a special mention to Beka. She was efficient and respectful. She made me feel very comfortable and welcomed. She is a true asset to your clinic.

Mar 24, 2021

My daughter was referred for a lazy eye. She’s 5. Feels like the office is not very kid friendly. Felt rushed out after the exam. I’m not even sure what my daughters issue is, but I was sent out to order frames.

Mar 23, 2021

Very friendly and knowledgeable staff! Felt very comfortable and happy with my eye exam.

Mar 23, 2021

I was completely satisfied with your services except for the fellow who taped my old glasses until I get my new ones. They are very out of whack now.

Mar 18, 2021

I wasn't told that I needed treatment in both eyes. Heard it from the receptionist in a later scheduling phone talk. Kinda caught of guard.

Mar 17, 2021

Pleasant people to deal with.

Mar 16, 2021

I always feel comfortable when I go in for my exams. They are very professional and competent.

Mar 13, 2021

Felt wonderful for the kind care that I got there. Everyone is over the top personable and knowledgeable.

Mar 12, 2021

All the staff were professional, cordial and efficient.

Mar 11, 2021

this dr. has been very good to me over the last 8 to 10 years. caught problems and remedied them

Mar 11, 2021

Professional service, classic showroom, prompt attention, rapid appointments.

Mar 11, 2021

I alway get great service . She always explain what I have to do to protect my vision!

Mar 10, 2021

Andrea and staff will take care of you.

Mar 7, 2021

This was our first visit to this office. The welcome was professional and warm. Loved the office set up. The staff was efficient, respectful of our time and helpful with it our questions. I'm so glad to be a patient here.

Mar 6, 2021

excellent and efficient service

Mar 5, 2021

Everyone here is always do helpful, appointments are quick without tons of just sitting and waiting, and they were all practicing covid measures so we felt safe the entire time.

Mar 3, 2021

We scheduled an appointment for contacts months ago. When we arrived, the office was clean and looked nice. The receptionist was helpful at first. My 13yo daughter was taken back and I chose not to go, however I asked later to go back because I was concerned they weren’t doing a contact lens exam. I was told by the receptionist that she’d let them know, which led me to believe the appointment was not scheduled as requested. It spiraled downward from there. My 13yo had her eyes dilated without my permission, I was told I couldn’t go back with my minor child due to covid, and she left with no contacts, no glasses, and we were told she couldn’t even receive them until they talked to her previous eye dr about what lenses she’s tried in the past. I’ve worn contacts and glasses for 35 years and have never had an eye dr not give me contacts because they didn’t have a note from a precious doctor. And further, I scheduled a contact exam and if that’s what was needed, they should have contacted previous dr themselves prior to our appointment. I even rescheduled to get her in sooner and explained that her glasses broke and she needed contacts right away so she could see. I was repeatedly told they couldn’t give us anything, but then after returning for a print out of her glasses rx to purchase some elsewhere, they called 10 Minutes later to tell me “we found a pair of contacts she can have. Does she know how to put them in, because we can’t help her.” I do not recommend this place at all, sadly. I’m sure the doctors are great and I was excited about an ophthalmologist rather than an optometrist but due to the front desk staff, I will not return.

Feb 27, 2021

Nice visit with friendly folks with the skill to preform the duties timely

Feb 25, 2021

The assistant was an absolute pleasure to work with!

Feb 22, 2021

Appt on time...great staff...efficient and makes me feel welcomed...cover all bases with eye care. Thank you for being there! Georgia

Feb 21, 2021

it was a pleasant experience. all personnel were very nice and professional..

Feb 19, 2021

Dr Grey is always thorough and takes care of all my vision issues. Chris as always takes extra care in helping me pick out my frames and getting them fit perfectly. He goes out of his way to help everyone

Feb 19, 2021

I think Dr Gray is an excellent Doctor

Feb 18, 2021

Everything was explained to me so well. I was encouraged to ask questions. I also like the very large selection of frames.

Feb 17, 2021

I've been a patient of Dr. Gray's for over 9ys and have recommended many of my friends. The staff is always friendly and professional. The Dr is wonderful. If you need eye surgery, she has the hands of an artist. I strongly recommend Dr. Gray and her team.

Feb 17, 2021

The staff and doctor were very nice, patient, and polite.

Feb 16, 2021

I had a great experience with my new eye Dr. Both the assistant and the Dr. made me feel very comfortable and answered all my concerns. Both extremely professional. Look forward to seeing them both again at my next appointment.

Feb 16, 2021

Spacious nice waiting area with big selection of frames. Helpful friendly staff.

Feb 13, 2021

Great experience as always. Very professional and truly caring people

Feb 12, 2021

This was my first visit and everyone was friendly and welcoming.

Feb 12, 2021

Support team is so nice and helpful and Jessica is awesome... real delight!

Feb 11, 2021

The support team in this office is always friendly and helpful and Dr. Gray is the best!

Feb 10, 2021

I was referred to Dr. Gray by family & friends I have seen Dr. Gray once for initial visit & her technician for pre-op. I have my cataract surgery coming up very soon and I am very excited in having this done. Her office was very clean & organized & both she & her staff were friendly & professional. Looking forward to my upcoming surgery. *****

Feb 10, 2021

My 15 year old went to the office for the 1st time. He was really worried on what was going to happen and having his eyes dilated. The office was very friendly and eased his concerns. He came out and said that was the best office he has been too. He said the staff was excellent.

Feb 9, 2021

Very nice and professional!

Feb 8, 2021

I had a great time! Thanks for welcoming me into your family!

Feb 5, 2021

The staff and Doctors are really friendly. If you have to see an eye doctor, this is the best place to go.

Feb 3, 2021

Very pleasant and professional staff

Jan 30, 2021

Friendly and professional, from first contact until the time I left. The office was clearly busy on the day of my appointment, but everything was smooth, and I had minimal waiting.

Jan 27, 2021

Thank you for taking such good care of me during my cataract surgery. Everyone was friendly and helpful!!!

Jan 27, 2021

I believe I had a technician and then the official doctor, it felt like the technician wasn't completely sure of herself which made me a little nervous, but then she talked to me and warmed up and it was all good! the procedures were a little different then I'm use to, since this is my first time at this office. I think a little waring before I got my eyes dilated would've been nice.

Jan 21, 2021

This office is clean, courteous and professional. Very patient when helping you select new frames as well. I would recommend.

Jan 15, 2021

Were kind and very informative. Addressed all my concerns and were quick to take care of what needed doing. The doctor is very knowledgeable and careful in making a diagnosis.

Jan 10, 2021

Pleasant atmosphere and the staff is great also.

Jan 9, 2021

Continual to have outstanding service from Andrea Gray and staff for my annual eye appointment. Even with me getting my time wrong was able to see me and provide outstanding service for exam and then for choosing new eyeglasses.

Jan 6, 2021

Friendly and Knowledgeable staff. Great selection of glasses.

Jan 5, 2021

A very welcoming office. Friendly and I was shown my interests were important to everyone who took care of me. I had a pleasant experience!

Jan 5, 2021

I didn't have to wait but a few minutes and the staff was very friendly and knowlegeable.

Dec 31, 2020

This office is truly a team. Not only do I get top of the line medical from the doctor and assistants but the billing and reception team works like a machine but stays kind. The frame fitters are the best I have ever worked with and I am 48, so that means quite a lot. If you want something special or need to know what your combinations of insurance can get you, this is the go-to eye doctor.

Dec 31, 2020

Staff was great and funny. Greeted when I entered. Office was very clean.

Dec 28, 2020

The location is beautiful, the optometrist and his assistant were amazing. I’m only giving it 4 stars because the receptionists in my opinion were rude. You can tell they’re frustrated and don’t know what they’re doing and take it out on their customers.

Dec 22, 2020

Dr. Gray's office is very well organized and you do not have to wait long for your appointment time. Her assistants are very nice, especially Jessica who has a great sense of humor and makes you feel at ease.

Dec 21, 2020

This was the first time since leaving Michigan 7 years ago that I felt I had accomplished more by visiting an ophthalmologist than if I'd stayed home and watched Seinfeld reruns. And I'm not particularly critical of healthcare staff. It was also the first time in 7 years I was certain I didn't know as much about diabetic eye problems as the doctor. The staff was great, too. The woman who gave me the vision test was knowledgeable and thorough. The worker who conducted the angiogram (or whatever the term is for the pictures she took) was obviously still in training, but the results were crystal clear. I'm so glad a couple of continuing patients of Dr. Gray recommended her to me.

Dec 19, 2020

Best service for eye care. Been going to doctor Gray for 10+ years. Staff is always friendly and ready to help.

Dec 18, 2020

Always friendly, on time, and efficient.

Dec 16, 2020

All who cared for me were adept, responsive and energetic.They listened when I offered information, and made certain that my answers to their questions were clear to bot of us.

Dec 11, 2020

Dr. Gray is always aware that you are a person. She is always careful, professional and excellent. All the people who work with her are exceptional individuals with excellent skills and knowledge. I feel secure knowing I will be treated well and have the best care for my eyes.

Dec 8, 2020

Confidence in Dr. Grey and great staff.

Dec 8, 2020

Appointment was handled efficiently from check in to check out.. exam from Jessica and Dr Gray was friendly and professional.

Dec 5, 2020

i explaine my need to hurry up an your office help an diolator person were great thanks

Dec 5, 2020

Front desk backed up. They need to have check-ins aside from everything else. Waited 15 min just to get to desk.

Dec 4, 2020

Dr. Gray is amazing. She does a very thorough exam, answered all my questions. VERY PLEASED. And, Chris took all the time needed to help me find the perfect frames & also the new frames for my new sunglasses. Thank you Dr. Gray & Chris for another amazing visit to your office.

Dec 4, 2020

My experience at Dr. Grays has been good for almost 20 years. My only complaint is that during this pandemic there should not have been so many people scheduled. The waiting room was very crowded. Even though everyone wore a mask separation was difficult.

Dec 2, 2020

Dr Gray has taken care of my precious eyes for a number of years now. I have had Cataract surgery and she is now treating Ocular Hypertension. I feel safe in her hands and her assistance are excellent. Their procedures to protect patients and staff from Covid-19 are exactly what one would expect at a professional medical center.

Nov 25, 2020

Not enough information to answer question at this time.

Nov 25, 2020

Very nice people. Dr. Gray is very knowledgeable and easy to talk to.

Nov 24, 2020

The only way I was able to get an appointment was to physically go into the office. I tried several times by phone and leaving messages that were not returned to make an appointment. During appt. I asked about how exam with bright light seems to effect me with head ache and nausea. Pretty much dismissed as irrelevant on that question.

Nov 22, 2020

The service was great. Everyone was very nice, knowledgeable and professional. They were prompt and efficient. The office , reception area and show room were clean and nicely decorated.

Nov 21, 2020

All around an excellent appointment

Nov 21, 2020

Enjoyed meeting the new Opthomalogist Dr. Erickson. He was very pleasant & thorough. The support staff is very friendly while remaining professional.

Nov 19, 2020

Professional and friendly.

Nov 19, 2020

Sending reminders about our appointments on line is helpful.

Nov 18, 2020

Dr. Gray is the best ye Doctor ever I have been with her almost 20Years no other Dr. will due for me, .

Nov 17, 2020

4 stars Becka is great, knowledgeable & expedient! Jeri as well. Dr. Erickson is friendly, but only saw him for 5 minutes during the 45 min+ time I was there. God bless you all

Nov 17, 2020

Very friendly and knowledgeable staff. Best experience i have had at an eye doctor

Nov 13, 2020

Very friendly staff. I felt very welcomed and hardly any wait time.

Nov 12, 2020

Dr Ericson and his staff were very friendly, gentle, and professional with our daughter.

Nov 11, 2020

The receptionist could have greeted me first before reprimanding me about wearing my mask... the techs did a great job and were very friendly. The male Doc was not great...I don’t think I would go back to him. Very impersonal! No personality at all! Just ok....the person assisting me with picking out glasses was just ok too. Nothing special although he did seem to know his job.

Nov 10, 2020

Everyone was very friendly and helpful during my visit. The Dr. was very informative in explaining what my eye condition is and how to manage it. He was very professional and yet friendly at the same time and I completely have confidence in his diagnosis. I would recommend your service to anyone. The offices and reception area were very clean and welcoming,

Nov 10, 2020

You guys rock. Got me in in 4 days after calling being a new patient. Was awesome and very fast.

Nov 10, 2020

Staff is efficient and kind, Dr. Gray is the same. Always a pleasant experience

Nov 4, 2020

I am trying to find another eye doctor. It was difficult to schedule an appointment after I received a reminder that I was due for a check up. Unanswered phone calls. No call back. I was shuffled off to a new doctor when I finally got an appointment. He had no knowledge about my eye history. He didn’t even know if I wore glasses.

Oct 31, 2020

Friendly fast always willing to answer any concerns.

Oct 31, 2020

Everyone I have had the opportunity to visit with has been very professional, and above that Nice boys and sweet girls.

Oct 30, 2020

Dr. Gray and staff are very thorough,competent and courteous.

Oct 29, 2020

I had a very satisfactory visit for my glasses and examination thank you

Oct 29, 2020

I was turned away from my appt for being 7 mins late, after I stood at the desk for a couple minutes watching the front desk clerk act a nervous wreck. When I came back for my reschedule, the receptionist was the same; muttering to herself, abrupt and rude. She didn’t relay to hold the glasses I’d picked, even though I asked her to, so the frames were sold to someone else. My exam was completed by a tech; the only thing the doctor did was look at my retina. The tech was exceptional! But I’ve never had one do my vision exam before? The doctor was nice and gave me time after the exam, but didn’t really take the time to greet me.

Oct 9, 2020

Entire office was professional kind and on time and efficient

Oct 8, 2020

I was pleased with my visit . Everyone was very nice and helpful.

Oct 7, 2020

As always good and friendly service

Oct 3, 2020

Prompt, professional, and proficient.

Oct 1, 2020

Dr. Gray and her staff have always been very professional, courteous and accommodative.

Oct 1, 2020

Everyone was so helpful and made sure I didn’t leave with our all my questions answered and they double checked that I had a driver after getting my eyes dilated. Such a thoughtful crew!

Sep 30, 2020

allways great at there work fast and clean

Sep 30, 2020

Great experience. Everyone was extremely professional and helpful, I’m very glad to be a new patient here!

Sep 30, 2020

Everything went as well as can be expected...thank you so much for the service...

Sep 24, 2020

Extremely friendly staff, both doctors are professional and seem to be very proficient.

Sep 21, 2020

Very nice people helpful the gentleman that helped me pick out my glasses. Very nice I asked him to help me pick out a pair. He did i can't to pick them up in a couple weeks. Thanks

Sep 20, 2020

Staff is very friendly and efficient. The waiting room is always very clean and so are the exam rooms.

Sep 18, 2020

Treated very well. Anxious to get glasses. Dr. very nice. However, I was asked by Dr. Wang to get small cataract checked for removal so he could do surgery to close a hole in my eye and improve my vision. Apparently no notes were left by Dr. Wang to that effect. I feel a little at a loss as to next steps. I will see Dr. Wang the end of October.

Sep 16, 2020

Great service and very friendly

Sep 8, 2020

Very friendly and helpful when picking out new frames.

Sep 7, 2020

My exam went fine. I am however, very disappointed that I will not be able to use my insurance that I pay $40/monthly to go toward my glasses. Very unfortunate for my husband and me.

Aug 31, 2020

Everyone was very helpful, friendly, and professional. The new patient check-in went quickly. In addition, the building has a pleasant atmosphere and is nicely decorated.

Aug 26, 2020

Super Friendly office staff... amazing Tech's... Informative and Friendly Dr's!

Aug 24, 2020