Friendly Dental Group of University

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Reviews

StarStarStarStarStar My family and I have patients for 5 years Grea... —    (Patient since 2015)

My family and I have patients for 5 years Great services. No issues Friendly and professional staff.


StarStarStarStarStar Welcoming, friendly and caring.  —    (Patient since 2019)

Welcoming, friendly and caring.


StarStarStarStarStar Every person I interacted with was so kind and ... —    (Patient since 2019)

Every person I interacted with was so kind and helpful. As a person who has had one good (2 with you all) experience in her 21 years of life can say you’ve changed my perspective on going to the dentist. Thank you everyone!


StarStarStarStarStar Inconsistent Communication  —    (Patient since 2017)

Inconsistent Communication


StarStarStarStarStar Not just a cleaning... —    (Patient since 2012)

Although there is still work to be done, the whole appointment was kept in a positive light. My dental hygienist has taught me so much about how to care for my teeth and gums. It's been such a relief to know that I no longer have to dread long lectures or strange guilt trips with no explanation of how to seek improvement and progress. Empathetic, and yet also straight-forward, discussions about where my techniques are inadequate and how to remedy them has changed how I approach my dental health. My dentist is also very kind, positive, and aware of the craziness that comes with being a working mom --which sounds a bit out of nowhere, but makes me feel understood and considered when addressing my routine and habits. Very appreciative of my recent care.


StarStarStarStarStar I felt valued and im —    (Patient since 2019)

I felt valued and important


StarNo StarNo StarNo StarNo Star Rude and disrespectful  —    (Patient since 2019)

I brought my daughter into Friendly Dental for a comprehensive exam for school. First off the front desk staff wasn't a problem they were kind and got me signed/checked in accordingly. They did misgender my child multiple times but i'll chalk that up to her name being not common for a girl. when we (me and my partner) got to the back they set my daughter up in a chair. All of a sudden another dental assistant came into our room and told us that two people could not be in the room. I informed her that our child ( WHO IS 4) needs the support of both her parents as this would be a scary new experience for her. Instead of understanding they just repeated , "only one person at a time". It was so frustrating that i wanted to get up and leave but my child's health is more important than being mad. My partner agreed to leave because we didn't want to fight it. When the dental assistant asked me " am i okay", i explained to her how i thought the rule was ABSURD and she agreed with me. even saying your "friend" could come back in.Saying 'I understand i have a small child myself". also explaining to me how it was only for the benefit of the person because their was only one chair and they didn't want her to be uncomfortable. Like can you let us worry about that. Then at the end telling me that I could bring her back in to the room. THEN WHAT WAS THE POINT OF KICKING HER OUT FOR?????? I texted her but she longer wanted to be in there. Past that I hoped they were gonna explain what they were doing to my child but the never did. This woman who seemed not trained to deal with children couldn't even put whatever she was trying to put on my daughters teeth on them. It would have been better if her other mother was in there to help but they made her get out. But anyway she continued to put whatever it was on her teeth then the doctor came in. All she said was hi to me and STILL didn't explain what she was doing to my child. The rest of my review is on Google.


StarStarStarStarStar I'm very happy with your dental practice. —    (Patient since 2019)

I'm very happy with your dental practice.


StarStarStarStarStar Very dissatisfied with my service ☹️ —    (Patient since 2012)

No stars, I was very displeased with my lack of customer care, discomfort, dismissive behavior and incomplete service.


StarStarStarStarStar Last visit at your facility was a disaster. ... —    (Patient since 2014)

My last visit at your facility was a disaster. I came for a teeth cleaning but the technician was so rude and unprofessional that I had to leave. I spoke with the individual at the front desk that stated he was the supervisor but was not alarmed what so ever to what trauma I had been put through.


StarStarStarStarStar The front desk receptionists were polite, quick... —    (Patient since 2012)

The front desk receptionists were polite, quick, and patient at the same time. The Dental Hygenist was great as well as the dental assistant. The office was clean. It was pleasant.


StarNo StarNo StarNo StarNo Star In terrible pain, had to go to hospital  —    (Patient since 2019)

In terrible pain, had to go to hospital


StarStarStarStarStar Last visit, I was struggling from depression an... —    (Patient since 2012)

Last visit, I was struggling from depression and my lack of self-care was evident in my teeth/gums. My hygienist, who obviously had no idea what was going on with me, told me point blank that if I don't take better care of myself, I was going to eventually lose my teeth. I was already starting to at least acknowledge that I was in a bad place and I wanted to be upset with her, but she was right. She gave me an attainable goal and I have been working at it ever since. This visit this week was affirming, she helped point out areas (with a mirror) that I could focus a little more on now that I have a good baseline, and she and my dentist repaired an old filling that had been causing me some trouble.


StarStarStarStarStar I am so happy I transferred from another office... —    (Patient since 2019)

I am so happy I transferred from another office. The service at the University office is superb! They explained things in laymen’s terms and didn’t JUST clean my teeth and take my money. Customer service was great and I look forward to continuing my relationship here for a brighter and healthier smile.


StarStarStarStarStar The staff is always very friendly. I love & ado... —    (Patient since 2015)

The staff is always very friendly. I love & adore Dr. Moody, & her assistant, they took great care of me for dental work I had done last fall. I highly recommend this dental practice.


StarStarStarStarStar The staff is very professional, polite, expla... —    (Patient since 2015)

The staff is very professional, polite, explains what they are doing and I learned something new.


StarStarStarStarStar Everything was excellent! —    (Patient since 2017)

Everything was excellent!


StarStarStarNo StarNo Star I normally have 0 complaints with this place. T... —    (Patient since 2014)

I normally have 0 complaints with this place. They've been my office of choice since I've moved to Charlotte in 2013. Everyone there is extremely friendly and comforting. I decided to get braces earlier this year and the process has been great so far, no major pain or any complications. Well Friday I finally got my bottom row braces, and although the orthodontist was great per usual, the assistant who put them on was WAYYY too rough. The uv ray wand thing she used to bond the metal to my teeth was held against my gums so hard she burned me several times..I made noises of discomfort and she basically ignored them. The last step resulted in her actually burning my lip. I left with a boil the size of a pea on my lip that day. When I tried to explain to the people upfront what happened they basically dismissed my claims and said "Well we've never seen this happen before" upsetting me more because it seemed as if they were accusing me of lying. I didn't come there with anything on my lip but as of right now 4 days later I have a large black mark on my lip from the burn. All in all, they're receiving 3 stars only bc this was my first negative incident with them. But that last appt was easily 0 stars


StarStarStarStarStar Great dental office! —    (Patient since 2018)

The dentist visit was great! Everyone was nice! I love the fact that we was in and out!


StarStarStarStarStar Friendly dental staff are always pleasant and e... —    (Patient since 2018)

Friendly dental staff are always pleasant and ensures patients are comfortable. I always leave with a smile!


StarStarStarStarStar Awesome Dental Office —    (Patient since 2018)

The staff are very kind, helpful and professional. Thorough explanation of procedures and prices are provided. Great experience thus far.


StarStarStarStarStar Ms —    (Patient since 2016)

Thank you for Always taking very good care of me. I tell everyone how fortunate I was in being able to connect with this company.


StarStarStarStarStar Excellent cleaning by Cynthia. Staff very frien... —    (Patient since 2015)

Excellent cleaning by Cynthia. Staff very friendly and caring.


StarStarStarStarStar Great and friendly service! —    (Patient since 2018)

It is really friendly! I have never had a bad experience! Always a beautiful smile from everyone! Always courteous and I always get answers to my questions!


StarStarStarStarStar Great service  —    (Patient since 2018)

The whole staff is absolutely amazing! They have been very professional and they are very friendly. 100% recommend.


StarStarStarStarStar Great and personable staff —    (Patient since 2018)

Great and personable staff


StarNo StarNo StarNo StarNo Star Will be looking for a new dentist  —    (Patient since 2018)

I scheduled an appt for a cleaning and didn’t receive that. Instead I spent a half hour waiting to get placed in a room then another hour in the office to get X-rays done and receive a tooth brush. When I asked why I couldn’t get the cleaning that day and/or the cavities filled that was identified, the Dr. told me she didn’t have time that day because the office was closing early. Therefore this leads me to conclude that it was poor time management by the team. If a client calls and asks for a cleaning why not allot the proper time aside for the service to be provided. There is no explanation for why a client shows up on time for a service and can not receive it. A suggestion would be to stop scheduling your clients so close so that you can actually give each one proper time and attention based on their dental needs.


StarStarStarStarStar This is a great ortho team!! They are very good... —    (Patient since 2017)

This is a great ortho team!! They are very good with helping my son understand his oral health with braces. I appreciate them being kind and caring with him. You can definitely tell they care about their patients!


StarStarStarStarStar Very friendly office! They actually cared more... —    (Patient since 2018)

Very friendly office! They actually cared more about making the experience convenient for me.


StarStarStarStarStar Very professional and courteous. Things well e... —    (Patient since 2015)

Very professional and courteous. Things well explained


StarStarStarStarStar Awesome staff.  —    (Patient since 2018)

It's a shame I don't recall the name of the first girl who helped me. She was black, wore glasses, and I can't remember if she had her hair in braids or twists mid- length. She was awesome! Very sweet, supportive, and an accommodating young lady. I can't stress that enough.


StarStarStarStarStar i love my dentist. She is absolutely pain free ... —    (Patient since 2017)

i love my dentist. She is absolutely pain free and effective


StarStarStarStarStar I was truly blessed to find Friendly Dentist. E... —    (Patient since 2018)

I was truly blessed to find Friendly Dentist. Everyone was so polite, so friendly, and so professional. I felt so very comfortable. I would like to THANK everyone that waited on me and explain to me in detail what I needed to have done. GOD BLESS U ALL!🙏🏿


StarStarStarStarStar I have been to several clinics for treatments i... —    (Patient since 2017)

I have been to several clinics for treatments in the past and came to the conclusion that Friendly Dental Clinic has state of the art customer service and patient oriented. I felt at home during my first visit at Friendly Dental Clinic.


StarStarStarStarStar I'm so glad that I found you, to be my dentist,... —    (Patient since 2016)

I'm so glad that I found you, to be my dentist, thought I would never find a more caring and understand place to go to. You really try to help a person . Thank you.


StarStarStarStarStar The staff is amazing to me!! —    (Patient since 2017)

The staff is amazing to me!!


StarStarStarStarStar Ms.Danille Waiters  —    (Patient since 2017)

Friendly Dental of University was outstanding. Being that it was my first time I thought it was going to take forever, it didn’t at all. The front desk worker was very helpful and the back staff was great as well. My total experience was good.


StarStarStarStarStar Great office and wonderful staff  —    (Patient since 2014)

Great office and wonderful staff


StarStarStarStarStar Great Staff an Coustomer Service!! —    (Patient since 2017)

Great Staff an Coustomer Service!!


StarStarStarStarStar Staff was friendly but dentist rushed, was rude... —    (Patient since 2017)

Staff was friendly but dentist rushed, was rude, and didn't help me to identify the issues and pain I came in for. I will be looking for another dentist who takes the time to better explain my options.


StarStarStarStarStar Emergency visit —    (Patient since 2017)

I was given a referral for this dentist and I was able to stop in without an appointment that same day to get help with a tooth extraction. They verified my insurance, gave me a quote and there were no financial surprises. Great job!!! Thank you!


StarStarStarStarStar  —    (Patient since 2012)

Very professional and gentle. The staff is very accommodating and the office is very stunning and clean


StarStarStarStarStar Emily was so awesome!!! If we come back it will... —    (Patient since 2014)

Emily was so awesome!!! If we come back it will be for here services. She takes care of her patients and love the way she is super careful when she is working with you. Making sure you are comfortable and feeling relax.


StarStarStarStarStar I haven't been to the dentist in years because ... —    (Patient since 2017)

I haven't been to the dentist in years because I really hate it but you guys made me feel at home comfortable


StarStarStarStarStar I love it everyone is so nice and most of all t... —    (Patient since 2016)

I love it everyone is so nice and most of all they take good care of me


StarStarStarStarStar I was left sitting in room for over 30 minutes ... —    (Patient since 2014)

I was left sitting in room for over 30 minutes before the hygienist showed up. She said we are short staff today. Why didn't you tell me that up front. Then after cleaning dentist came in and all of a sudden I have 6 cavities. Haven't had a cavity in over 40 years and all of a sudden I have 6. Didn't even do X-rays to verify.


StarStarStarStarStar I saw a new dentist during my appointment and s... —    (Patient since 2013)

I saw a new dentist during my appointment and she did not introduce herself.


StarStarStarNo StarNo Star  —    (Patient since 2017)

Came in for a cleaning (by appointment) and teeth were not cleaned. Not even a brush in sight. All they did was take X-rays and look at my teeth. Now I have to take more time to come back AGAIN to actually clean my teeth. VERY INCONVENIENT. Employees werent explaining what they were doing and why. I need to know what you're putting in my mouth and why. Employees are very friendly though. Pushy to get me back ASAP to do the filling. I'm not ready to do them yet, don't rush me. Location is close to my home. Staff is friendly. Clean facility.


StarStarStarStarStar Great Staff —    (Patient since 2017)

My over visit was so wonderful and the staff was so wonderful Over all a great !great ! visit and great staff ofpeople keep up the good work


StarStarStarStarStar Excellent service —    (Patient since 2017)

The front desk staff made a true great first impression.


StarStarStarStarStar I had a wonderful experience with them. Very pr... —    (Patient since 2017)

I had a wonderful experience with them. Very professional and friendly.


StarNo StarNo StarNo StarNo Star Very professional great sense of humor I like a... —    (Patient since 2017)

Very professional great sense of humor I like a happy dentist dentist especially when I'm the one in pain😁


StarStarStarStarStar Everyone and everything went great,no complaint... —    (Patient since 2017)

Everyone and everything went great,no complaints except the Oral Surgeon office was surpose to call me today with some info on my next Step, haven't heard anything from them,disappointed because I'm excited to get started 👏


StarStarStarStarStar Friendly Dental of University is an excellent p... —    (Patient since 2015)

Friendly Dental of University is an excellent place to visit for your dental needs!


StarStarStarStarStar The worst office I have ever been to. I Will Never Come Again.... —    (Patient since 2016)

The worst office I have ever been to. I Will Never Come Again.


StarStarStarStarStar  —    (Patient since 2013)

The staff is extremely nice and pleasant.


StarStarStarStarStar Awesome —    (Patient since 2016)

I loved it there their very friendly and quick i had two teeth pulled with in 10 mins and barly have any pain!


StarStarStarStarStar  —    (Patient since 2016)

I felt so welcome there. Very good staff & comfortable atmosphere even though I'm not a fan of going to Dentist. Very clean and tidy


StarStarStarStarStar It's been a long time since I've been to a practice this fine. The atmosphere was great. The emplo... —    (Patient since 2016)

It's been a long time since I've been to a practice this fine. The atmosphere was great. The employees are professional and friendly. The Dentists are phenonmenol.


StarStarStarStarStar I am not good with names but this dental hygienist and dentist were especially friendly,... —    (Patient since 2012)

I am not good with names but this dental hygienist and dentist were especially friendly, profesional and kept me from freaking out during the procedure. He's the young African American dentist who's about to get married and she's short = 5'5" or so, like me, also African American, infectious smile. Props to your parents -\ they taught you well!


StarNo StarNo StarNo StarNo Star The worst dental experience  —    (Patient since 2015)

1) Prior to my appointment time, I called to ask the price of an exam and tooth extraction. I was told that a tooth extraction costs $150 and up. After I declined a root canal and became firm on having a tooth extraction the price was now $250 a SIMPLE tooth extraction. I confirmed 3times with receptionist asking if this was the lowest cost for a the procedure and she said Yes. (90% sure that it's illegal to advertise one price for patients to come in and find out that the procedure is $100 more). 2) Dr. Marshall and his team were too busy to give me 5mins of their time. I waited over 50mins in the sitting area, to only have 2min of Dr. Marshals medical opinion, where there was no room for discussion or questions. "In between" patients he managed to come in, poke my tooth twice and suggest a procedure that would take months. When I asked for a tooth extraction, I was told he didn't have time today. Please keep in mind that I got this establishments contact information from my employers website. Taking the day off with an agenda to finally solve and get rid of the pain I've had for a few weeks. I called over a dozen offices and I came to this location because I was promised that in one day I can get everything I needed done. But for $75 I got no time to plan/discussion care options with the professionals, got an X-ray which I had to run around to get a copy of and still went home with the tooth pain. I understand overbooking and bad days happen. At least, they could have given me a courtesy call to cancel if they couldn't see me or meet my expectations.


StarStarStarStarStar Dr. Cohen was great, as usual. Definitely the kindest and most thorough dentist I've ever had —    (Patient since 2014)

Dr. Cohen was great, as usual. Definitely the kindest and most thorough dentist I've ever had. Very thankful!


StarStarStarStarStar Katie didn't explain thoroughly about my visit it was a waste if time I was just getting a... —    (Patient since 2015)

Katie didn't explain thoroughly about my visit it was a waste if time I was just getting a circulator ion but I needed more then that


StarStarStarStarStar Anything at this time.Thanks, —    (Patient since 2014)

Anything at this time.Thanks,


StarStarStarStarStar The hygienist was wonderful as was the dent —    (Patient since 2013)

The hygienist was wonderful as was the dent


StarStarStarStarStar My visit was very friendly, and I was treated with the upmost care ever!!! —    (Patient since 2014)

My visit was very friendly, and I was treated with the upmost care ever!!!


StarStarStarStarStar I enjoyed meeting the dental hygienist (sorry can't remember her name) - she was very thorough,... —    (Patient since 2013)

I enjoyed meeting the dental hygienist (sorry can't remember her name) - she was very thorough, answered my questions and was very professional and friendly. I have enjoyed all of my visits to this facility. The associates there always greet you with smiles and do everything they can to accommodate you with information regarding payment options, etc. I will continue to frequent this particular Friendly Dental because of the people working there -- they make all the difference. Thank you.


StarStarStarStarStar Nice office and friendly and very professional stsfg —    (Patient since 2015)

Nice office and friendly and very professional stsfg


StarStarStarStarStar My dental visit was actually pretty good the dentist who cleaned my teeth was very friendly,... —    (Patient since 2014)

My dental visit was actually pretty good the dentist who cleaned my teeth was very friendly, gental and informative. Also as usual Dr.Marshall was the best, they are one of the reasons why I continue to use Friendly Dental


StarStarStarStarStar best experience ever —    (Patient since 2015)

The whole staff was wonderful they watch my daughter while I was seen. Very nice staff great experience ever!


StarStarStarStarStar Phil, from the front desk was amazing —    (Patient since 2015)

Phil, from the front desk was amazing. He was welcoming and took the time to recognize my face the next few days that I came in with my name. & I forgot the assistants name, but i had her twice, her son's name is Sebastian and she's hispanic, she's a sweetheart & answered the million questions I had and if I didn't understand she explained it until I did. & Dr.W... i forgot her name as well, but she's hispanic & pregnant with her second child. All she cared about was whether I was comfortable and doing fine during my appointment. Oh! & i can't forget to mention Dr. Hall, the orthodontist, had a great conversation as soon as he found out I was a tarheel! My experience has been amazing, I loved every moment and am so glad I switched dentists.


StarStarStarStarStar Everything was great loveed the experience. —    (Patient since 2012)

Everything was great loveed the experience.. I USE TO NOT LIKE GOING TO THE DENTIST UNTILL I FOUND U GUYS @ friendly dental u guys really stand up to your name thanks,Ms. Earl.


StarStarStarStarStar The visit was great I wouldn't change a thing. Great job guys. —    (Patient since 2015)

The visit was great I wouldn't change a thing. Great job guys.


StarStarStarStarStar Excellent job to all staff that made my appointment a great experience. Thanks so much —    (Patient since 2015)

Excellent job to all staff that made my appointment a great experience. Thanks so much


StarStarStarStarStar So I know who she is whenever she goes into the office she doesn't have the Seney thing they... —    (Patient since 2014)

So I know who she is whenever she goes into the office she doesn't have the Seney thing they just called her to the back They always treat her nice always making her smile I will always recommend Them friendly dental is the best from what I have seen


StarStarStarStarStar Everyone was very pleasant and professional. The bedside manner was aweskme —    (Patient since 2015)

Everyone was very pleasant and professional. The bedside manner was awesome. I was pleased with my service.