Reviews

What a wonderful dentist,hygienist, & office personnel that Friendly Dental has.I'm so happy to recommend this practice to everyone.

Sep 12, 2018

This is the best dentist office around. They are very efficient and the staff is super friendly. Dr. H is the best!

Sep 12, 2018

Great service consistently! The best dentistry staff in Charlotte.

Sep 11, 2018

I am very much satisfied with the services.

Aug 31, 2018

This location the entire staff of very pleasant and prompt. They truly live up to their name Friendly Dental.

Aug 22, 2018

Always a pleasant experience even though I dispise going to the dentist.

Aug 19, 2018

Dentist was gentle and kind.

Aug 16, 2018

Great experience. I just moved here and had a crown that needed to be recemented. Dr. Heidenreich was friendly and efficient. I made an appointment for my next cleaning. I felt really comfortable in this office.

Aug 15, 2018

Overall a very good visit

Aug 9, 2018

I m very pleased with the professionalism and integrity of this Dental office. What becomes very clear is that they take a personal interest in their patients well being. They have my unconditional recommendation to anyone looking for dental services.

Aug 3, 2018

Dr. Heidenreich is an excellent dentist. His staff is very kind, caring and professional. I would definitely recommended choosing this office for your dental care.

Jul 31, 2018

Courteous, prompt and professional service by the Friendly Dental staff again during my crown replacement visit.

Jul 26, 2018

Very happy that I found Friendly Dental. Efficient, professional, informative and convenient. I had a small gum abrasion going in to this appointment and the attention and directions for home treatment were excellent and worked well. Great experience at every visit!

Jul 16, 2018

I needed to see someone quickly and was taken in the same day as my call. Everyone bent over backwards to accommodate me.

Jul 6, 2018

Very professional and on time.

Jun 22, 2018

Excellent Dentist, Excellent staff, and excellent Care. I have been a patient for over 5 years and would highly recomment

Jun 21, 2018

Best dental experience in my entire life! Friendly staff and i didn't have to wait 20 to 30 minutes to be seen.

Jun 21, 2018

The visit was excellent. The staff made me feel at ease. Going to the dentist is not always pleasant.

Jun 19, 2018

Very knowledgeable and professional team!

Jun 19, 2018

Pleasant visit. Dental cleaning went well.

Jun 13, 2018

Great experience from start to finish.

Jun 4, 2018

Always a positive experience!

Jun 1, 2018

Great experience with this practice.

May 25, 2018

I enjoy having dentist appointments because of the friendliness of the support workers and my dental hygienist and dentist (doctor).

May 24, 2018

I love the staff and how my family and I are treated.

May 23, 2018

I really enjoyed my visit to the dentist. I know that sounds funny but I did. Everyone was so friendly and relaxed and professional. Looking forward for future services.

May 11, 2018

As always I love David H chairside manner,. His confident and calming demeanor is a pure joy and I'm grateful to be his patient!

May 4, 2018

Dr. Heidenreich is an excellent dentist with a great patient attitude. The staff is always friendly and knows what they are doing.

May 1, 2018

Everyone was very helpful and welcoming. They have been amazing in helping my family through my husband's oral cancer treatment. After seeing how they treated my husband, I have also started going and will be taking my children to Waverly location as well.

Apr 27, 2018

I have been going here for years now with my family and we are very happy with the services that are provided. I have had crowns and root canals done and I have never had any problems. I also used to suffer from fear of going to the dentist due to childhood trauma but since I have started going here it has more or less disappeared.

Apr 17, 2018

Staff is friendly and I never have to wait long to be seen. Facilities are modern and clean!

Apr 16, 2018

Everyone in the office is great from the doc on down! Never had a painless root canal and crown before-EVER!

Apr 10, 2018

Excellent experience again

Mar 30, 2018

Dr. Heidenreich and the entire staff are terrific. they know what they are doing; they are friendly and great with their patients.

Mar 29, 2018

As always great service! Dr Heidenrich is so personable and friendly! I never have to wait!

Mar 21, 2018

I always feel like I get the best treatment at this dental practice. Very professional and truly friendly!

Mar 14, 2018

A customer of yours mistakenly gave you my email address instead of his. Please remove my email address and prompt your customer to give you the correct address. I'm sure your dental practice is great but I live nowhere near you.

Mar 8, 2018

Awesome service, friendly nurses and doctors and quick appointment.

Mar 8, 2018

Great experience! From the reception staff to nurses to the doctor everyone was friendly and wonderful! I will definitely come back, and recommend to anyone, thank you guys!!!

Mar 7, 2018

Great environment and friendly staff that go above expectations to take care of every need of their patients.

Mar 6, 2018

Everyone at this dental care was absolutely the best.So thankful that I found this great group of professionals.

Mar 2, 2018

This is the best dentist I’ve ever visited.

Feb 26, 2018

Great service and exceptional attention to detail. Best Dental Hygienist and Dentist in Charlotte by far....

Feb 23, 2018

Always very friendly and helpful. And we never have trouble getting an emergency appt.

Feb 20, 2018

I am usually very nervous when visiting a dentist but this was so amazing as I felt very relaxed with the staff who were so friendly

Feb 9, 2018

Dr Heidenreich is nothing short of amazing. He is incredibly kind and compassionate and will always make you comfortable. For anyone that has the typical fear of dentists- this is your go-to doc. Staff is amazing and incredibly accomodating.

Jan 30, 2018

Excellent care and professional staff meet my dental needs.

Jan 5, 2018

For a first time appointment, my visit was good. I was received in a friendly manor, I filled out my paperwork and was brought back for x-rays pretty quickly, met with the Doctor who was very friendly as well, and everything was explained thoroughly. The only complaint would have to be that the Hygienist didn't have time to do my cleaning, I thought that was odd; I've never been to the dentist and not gotten my teeth cleaned during my appointment. Other than that everything was good.

Jan 2, 2018

The staff at Friendly Dental was great! They were able to get me in for a cleaning the next day and everyone is very friendly and gives excellent service. Definitely recommend.

Dec 15, 2017

Great service and i was taken in right away, didn't have to wait at all. Dental hygienist explained what she was doing and made sure that i was comfortable. Overall great experience.

Dec 13, 2017

I liked Jill very much. I think I got a great cleaning and check up

Dec 7, 2017

I found Friendly Dental of Stonecrest as a referral from a friend. I am impressed with the staff and Dr. David Heidenreich.

Dec 1, 2017

Great experience. I love the friendly and knowledgeable staff!

Nov 28, 2017

I really enjoy coming here! The staff is always very friendly and I adore the lady who does my cleaning because she is so incredibly gentle and kind. Since coming to this office I have had no anxiety about the dentist. That is something I never thought I'd feel. Thank you Friendly Dental!

Nov 22, 2017

Always a pleasure to have a dental team that cares for me!

Nov 16, 2017

It’s always a pleasure when I get my teeth cleaned with you all and my most recent visit was no exception.

Nov 15, 2017

Always on time ant gets you out in 30 minutes if it's a simple cleaning. Everyone is very nice and the dentist always explains everything.

Nov 9, 2017

Dr Dave is very professional, but at the same time warm and welcoming !

Nov 7, 2017

As always, the team at Friendly Dental provided an excellent experience.

Oct 12, 2017

Quick and gentle. First time visit

Sep 28, 2017

Best experience ever The staff is very attentive always friendly and helpful. They called with 2 cancellation times that fit my busy schedule

Sep 12, 2017

Great staff. Very friendly. Explains things in caring manner.

Sep 1, 2017

Great staff and always do a great job.

Aug 25, 2017

Always feel like I'm their main focus and they have my best interests at heat.

Aug 22, 2017

My experiences have always been pleasant at this dental office. The hygenist does an excellent job, and Dr. Heidenreich is friendly and professional at all times.

Aug 20, 2017

The team was very friendly and professional.

Aug 18, 2017

Good service, but Friendly Dental billed my insurance for my 6month exam when fixing a chipped tooth. The "limited visual exam" consisted of less than 2 minutes of looking at my tooth, a few digital pictures, and no x-ray. Instead of just billing for the chipped tooth repair, they charged insurance for a full exam, so now I'm locked out of a real dental exam for 6months. I recognize that understanding my insurance and asking how they'll be billing is my responsibility, but they deal with this everyday and should have been better. Because of this I won't be going back.

Aug 8, 2017

5 STAR SERVICE!!! Great Dental Service

Jul 28, 2017

First time visit. The office staff was very friendly and polite. Dr. David was very thorough, took his time and answered all if my questions and put me at ease. Was not pushy about any treatment plan. The office was clean and the only complaint was finding the office. I had to call because my GPS was taking me in circles.

Jul 25, 2017

This is a dental practice with Professional and caring staff. I highly recommend them.

Jun 30, 2017

Dr. H is the best. The staff and other dental technicians are great as well.

Jun 29, 2017

I love the people at Friendly Dentist...Dr. H the best! and the gal that cleaned my teeth this past visit...awesome!!!!

Jun 27, 2017

My first time, and my visit had little wait time. The dentist I met with was very informative and concise. The office was small, yet clean, and the staff was good.

Jun 20, 2017

I have had myriad dentist over many years, in various geographic locations, without exaggeration, Dr. David Heidenreich is the best!

Jun 16, 2017

Great service, accommodated my schedule, thorough explanation of everything.

Jun 7, 2017

Prompt and excellent service. Extremely friendly and knowledgeable.

Jun 6, 2017

Always a great experience. from the minute you walk in you are welcomed by the front staff and I have never waited more than 5 minutes from my appointment time to be seen. My hygienist, Vicky was wonderful. She was so personable and sweet and did a great job with my cleaning. From x-rays to cleaning to seeing the dentist I was done in 40minutes. THANK YOU!!

May 18, 2017

I love Friendly Dental! Dr. Heidenreich is amazing! He's personable, listens to you, and knowledgeable. His staff is always training and always up-to-date.

May 15, 2017

Dr. Heidenreich is the "Best".

May 12, 2017

Great people working there. Everyone seems to really care about the patient. Not one single person made me feel embarrassed about my lack of home dental patient like I have had in the past.

May 11, 2017

It was a great first experience as a new patient to Dr. Heidenreich. The hygienist was friendly and gentle, and Dr. Heidenreich couldn't have been more personable. The office was clean, had tvs in the exam rooms, and was a convenient location in Stonecrest shopping center.

May 10, 2017

Friendly staff. Always efficient (in and out in no time) but still thorough. I feel like I am in good hands.

May 10, 2017

I have consistently felt general cleaning and exam each visit is thorough. Hygienist is excellent.

May 5, 2017

I was a new and nervous patient and they were incredibly friendly and made me feel so at ease!!! Great staff from the first phone call to the appointment itself!

Apr 13, 2017

Went to the Stonecrest location for my first visit. I had not been to a dentist in 2 years, so I was hesitant. However, the receptionist, dentist, and hygienist, were all great. All were very nice and non-judgmental. Actually looking forward to my 2nd visit to have some actual work done.

Apr 11, 2017

This was the WORST visit to the dentist ever. My daughter had to have a tooth pulled and you would NOT allow me to go back with my daughter. I would of left immediately if she didn't need the tooth pulled for her orthodontic work. This was our first visit, and I am not comfortable with a place not allowing me to be with my child. I have no idea what you are doing with my child and I feel that parents should always be there to be able to make decisions or be there just to comfort them. In addition, there have been situations where children have been molested by dentists when parents were not in the room and I certainly would not want that to happen to my child. I am sure the dentist would be bothered by this comment, and while I am sure nothing happened to my child, if you have nothing to hide, then why wouldn't you allow a parent to be with their child. I was excited because I thought I found a place for the kids for dental work, but after this experience, I will NEVER come back!!!!!

Apr 5, 2017

They are awesome Pleasant experience every time

Mar 7, 2017

Always a friendly, easy going experience. I hate going to the dentist but have never minded since going to this group.

Feb 21, 2017

Staff is friendly and professional

Feb 18, 2017

Loved this dental visit. As a first timer and new patient from Jackie at the front desk to Tamera to Dr H, they made my visit very relaxing. Everyone was friendly yet professional.

Feb 17, 2017

Cat was awesome as usual as was the front office. Thanks!

Feb 13, 2017

They make going to the dentist a pleasure. Always fantastic!

Feb 7, 2017

Very friendly, I had a tooth split on Saturday morning. They took me in as a new patient, I didn't have my dental insurance information with me they still fixed my tooth and said I could get them the insurance information on Monday. Really the BEST dental care I have had in 10 years .Thank you

Feb 6, 2017

Friendly Dental continues to provide exceptional care to their patients. I've been a patient of this establishment for about 5 years and have received the best service. I look forward to being a patient for the next 20 years.

Jan 24, 2017

My hygienist was excellent

Jan 20, 2017

Love this office. Highly recommend.

Jan 16, 2017

True to the name! Professional, caring and friendly staff! Dr David is the most gentle, patient, pleasant and knowledgeable dentist my husband and I have ever come across. Thanks for the consistent excellent service each visit. Sheela and Yadao

Jan 12, 2017

The staff were awesome. I had X-rays and a cleaning. The hygienist Kat, was gentle and explained everything as she went along. I was also fitted for a night guard with no problems. My daughter has an appointment, and I know they will be great with her. Super friendly,and that men's a lot when your in the chair. Dr Heidenreich was great. Super friendly. The technician was as well. I think I found a dentist !😁

Jan 10, 2017

Highly professional, personal and proficient

Jan 9, 2017

Staff was friendly, professional and efficient.

Jan 9, 2017

Great "friendly", considerate and caring staff and Dr. Best dental treatment I have ever had!!

Jan 5, 2017

I really like it here. They give you personal attention and are usually right on time

Dec 31, 2016

Like most of the population, I find going to the dentist extremely stressful. Friendly Dental lived up to their name. I really liked the dentist, David Heidenreich. He is now our family dentist.

Nov 23, 2016

Always a great experience. Everyone is so kind and professional!

Nov 16, 2016

I love Friendly Dental! Dr Heidenrich is so friendly and personable! He really takes his time with you.

Nov 11, 2016

The pleasure was all mine and past dental appointments have never been something I've looked forward to. We'll, Dr. Heidenreich and Wendy and the hygienist as well as the front office girls turned that around. Indeed, Friendly Dental at Stonecrest is the most pleasant, happy, willing to please dental offices I've ever been in. I'm. 75 years old so I've been in several of them and Dr. Heidenreich and company are the best.

Oct 25, 2016

I do appreciate the on line reminders. The appointment was on time and my dental health was reviewed. All things went well.

Sep 28, 2016

always friendly, courteous and professional. Just the fact that you have a survey demonstrates your focus on your customer experience which almost never happens in the medical profession. Big kudos to you for standing out.

Sep 23, 2016

I needed to have a crown re-cemented and it was done in a reasonable, comfortable and efficient manner.

Sep 19, 2016

Waited 15 minutes. Cleaning quick and thorough. Explaination of molding process good and helpful with process. Dentist friendly and competent. All staff very welcoming.

Sep 15, 2016

Everyone in the office is very friendly and knowledgeable. I can't give them enough praise. Definitely recommend this practice!

Sep 14, 2016

I am the worst dental patient EVER. I cry at the thought of having my teeth cleaned so you can imagine my horror when I needed a molar pulled. I made the appointment the girl was really nice. When I finally got there there wasn't anything special. Its just like any other dental practice. When I tell you I felt nothing but 3 pinches as they injected me with numbing stuff I'm not lying. I felt nothing but a little pressure but nothing horrible. They took their time and while I initially had anxiety going in. Half way in I was laughing with my hubby. I would definitely go back here for all my dental needs. They took time to make me feel comfy. I've never had that at a dentist before.

Sep 9, 2016

Everyone there is always really nice. I never get yelled at for not flossing but instead offered advice and knowledge. I never have to wait long, which is a huge deal!

Sep 7, 2016

Wonderful customer service! Came in for a chipped tooth and was in and out like it never happened! I have found my new dentist.

Sep 2, 2016

This was my first time at friendly dental of stonecrest and this will be my new dentist. I was very nervous to switch after moving to the area but I was so confident after I left the office. I had wonderful care from the front desk, cleaning technician to the doctor. I'm excited to go back!

Aug 30, 2016

Had ti wait well past my appointment time, at least 30 minutes. Turned into a 2 hour appointment.

Aug 28, 2016

Another great experience

Aug 25, 2016

The office provides a very comfortable environment. The staff is very pleasant from the initial greeting through leaving the building.

Aug 24, 2016

Great service and a friendly, professional and courteous staff.

Aug 23, 2016

A dentist office with such cordial reception and exceptional hygiene and dentist services

Aug 22, 2016

Excellent experience and wonderful staff. Top notch hygienist KAT and we must not forget the highly recommended dentist MR DAVID!!

Aug 17, 2016

The staff and doctor were friendly and professional.

Aug 11, 2016

Everyone is always very friendly and helpful.

Jul 12, 2016

Everybody was great! It is true, they are friendly.

Jun 23, 2016

I called your office because you were on the Humana Dental approved contractors. Your. Office admin provided me with general information about your practice and put me at ease. My appointment and meeting with the dentist (Dave) was very cordial and professional. He went over my x rays of my teeth and prioritized the issues I needed to addresses to bring my mouth up to par. I felt that I could trust his advice and move forward. Based on this first experience I would recommend this dentist to my family and friends.

Jun 4, 2016

My doctor handsome, smart and professional. I feel absolutely comfortable and relaxed in his hands;) I changed several dental offices before I was Blessed with Dr. Heidenreich.

May 27, 2016

Staff was very good and making me comfortable. Dr was great and discussed everything he was doing. Thank you

May 25, 2016

Everyone at Friendly Dental was awesome. I have had some really bad experiences with dentists in Charlotte so have been skeptical of most visits to any dentists, but I had a great experience at Friendly Dental. They were great and very helpful - I'm 20 years old, and they told me some helpful things about my teeth and brushing/flossing that I had never before been told.

May 15, 2016

Love my dentist! I live closet to another friendly dentist in Indian trail, but still go to this location because I'm so happy with the staff at stonecrest.

May 15, 2016

Lives up to the name. Great people and great work.

May 13, 2016

I went here for my appointment with my 3 yo son for the first time. My appointment was on time, then XRays were taken. The girl taking X-rays was great at getting him comfortable enough to sit in the hallway while pictures were taken. My son then returned to the room with me sitting down in a chair. I was told the Dentist would be in shortly. He came in 45 minutes into my appointment time and was very professional, finishing by saying he'd see how long the hygienist would be. I then waited for another 15-20 minutes (an hour and 10 min past my appointment time) before a receptionist came in and told me that they would not allow my son in the room for my cleaning. Since I wouldn't allow him to sit up front by himself in the waiting room, I had to cancel my cleaning. There was no excuse for allowing me to be there for over an hour and interact with 4 staff members before someone finally mentioned that they had a "no child in the room during cleanings" policy. I will not be back.

May 9, 2016

I would recommend Friendly Dental to anyone. Dr. Heidenreich is extremely personable and takes his time with you. The staff is great!

May 4, 2016

This appointment was so pleasant, maybe the best of all. Arriving at the front desk to leaving at the front desk and Dr. Heidenreich and his assistant were delightful. Thank you for your expertise in hiring such quality people that tend to the patient's needs.

Apr 24, 2016

Excellent initial visit and the dentist, Dr Heidenreich and staff very professional

Apr 24, 2016

Always a good experience I never have to wait very long and they get me out as quickly as possible. Everyone is very friendly and helpful.

Apr 16, 2016

The receptionist, hygenist and dentist are very professional, kind and make you comfortable while in the office.

Apr 16, 2016

I have always been anxious when going to the dentist,from past dental experiences. The staff has great bed side manner,and very informative. I trust Dr. Heidenreich with my dental care!

Apr 2, 2016

After 35 years with my previous dentist I was a little apprehensive to change. However Dr. Heidenreich and his entire staff were wonderful and I felt very comfortable. I look forward to being a patient for a long time. Thank you

Apr 1, 2016

I specifically made a "lunch time" appt (11:30) A few days before my appt I received a call from the office asking if I could come in at 11:00. I agreed, but had to shuffle some things around at work. When I arrived at 10:55, I still had to sit and wait for 25 mins until I was called back. 2 people walked in after me, but were called back before me. This annoyed me, because I was asked to come in earlier, but sat and waited until 11:30 anyway. My time is valuable too!

Mar 30, 2016

The visit was very professional and all follow-up dental needs were explained to me.

Mar 30, 2016

The only problem I had was scheduling a cleaning. She told me she was booked up. When I asked her to put me in for the next available appointment she pretty much shooed me away and said she'll call me. I've yet to receive a phone call. I've been a patient for 5 years and NEVER had a problem with scheduling anything. However, this time was different. I left feeling like I was just a number and not a long time patient.

Mar 26, 2016

The entire staff was wonderful. This is one of the best run medical offices I've ever visited in my life. Client - age 70

Mar 15, 2016

Satisfied with visit. Very thorough and staff and Dr very friendly.

Mar 10, 2016

During my new patient appointment, I had x-rays and was examined by the dentist. I was told I would have to wait over an hour for the hygienist or I could schedule another appointment. When I tried to schedule another appointment I was given a few options that conflicted with my schedule, if I did not take one of these appointments I was to be added to a long wait list because they were booked until June. Therefore I had to cancel a previous appointment to have my teeth cleaned, a service that should have been provided at my first appointment.

Mar 6, 2016

Tamara my assistant and the doctor(cant spell his name!)did a great job explaining my situation to me and worked in a very professional manner during my whole visit.. Made me feel comfortable and enjoyed my appointment

Mar 5, 2016

Very nice and professional. Good location.

Mar 2, 2016

My dentist is very competent & explains all my options in dental care . His dental technician Wendy was also,outstanding

Mar 2, 2016

I love this dentist office everyone is always so nice!I always receive great dental experience!My dentist is always so nice and always greets me with a smile and a nice hand shake!And helps me to understand wut I can do to take better care of my teeth!My dental hygenist is always so gentle with when she flosses my teeth!I would definitely and highly recommend this dentist to my friends and neighbors!

Feb 27, 2016

You guys are wonderful. I have never felt more comfortable going to a dentist. I have referred many friends and patients from work to your office.

Feb 23, 2016

The staff at Friendly Dental Stonecrest is great. Always friendly and personable and make me feel welcome each time.

Feb 21, 2016

Staff is so friendly and professional. Would recommend to everyone.

Feb 19, 2016

As always, great visit, my teeth, my mouth feels great again. Thx.

Feb 16, 2016

Dr. Heidenrich was out sick the day of my visit (Friday Feb 12) and the dentist filling in seemed like he was in a hurry to get me out the door. I mentioned a concern and he seemed to brush it off without giving it much thought. I also had a different hygenist than usual and she was very rough on my gums. I almost asked her to be more gentle two times because of how painful it was at the time. If possible, please do not assign that hygenist to me again. My gums were sore the rest of the day and I had a 10:00 appointment.

Feb 13, 2016

Great visit except for wait time. About 30 minutes after seated before dentist came in. Appointment at 11:00, out at 12:00.

Feb 10, 2016

The entire staff of Dr. Heidenreich's office is fantastic! They are welcoming, professional, and personable in every way, and a group I will highly recommend to others.

Feb 9, 2016

Very professional, polite, and welcoming. I recommend this dental office to everyone.

Feb 8, 2016

I am beyond pleased with Dr. Heidenreich & his staff! They are always friendly, professional and caring! I hope there are no more staff changes at this location! He is a fabulous dentist & the dental hygienists & the support staff are excellent!

Feb 4, 2016

Although the hygienist I had was a very sweet and personable woman, I felt my cleaning was less than adequate. What normally takes approximately 30-40 minutes for a good cleaning, only took about 15. Normally I have a good visit altogether, but this time was not so.

Feb 3, 2016

I like my Dentist . He is very amicable and knowledgeable!!

Jan 27, 2016

Can't complain. They made the whole process go much better than I had ever imagined.

Jan 27, 2016

I forgot name of my dental hygienist, but she's the best!! :)

Jan 27, 2016

Dr. David and staff are great. Happy with the treatment.

Jan 21, 2016

Everyone is always very pleasant and helpful.

Jan 19, 2016

No complaints at all. Dr. Heudebreich is probably my favorite dentist ever (and I'm 55).

Jan 17, 2016

Both Cat & the dentist are excellent. very pleased.

Jan 15, 2016

Great service was rendered yesterday by all....

Jan 12, 2016

The lady who cleaned my teeth this time was outstanding. Loved her bed side manner so to say and everything about her. I felt she did a great job. She though is the 3rd different person who has cleaned my teeth in the last 3 visits. I would like some consistency and familiarity going forward please. In other words can I please have her clean my teeth next time. Thanks.

Jan 7, 2016

My visit was outstanding! From the front office staff to the assistant to the doctor I was treated with kindness and compassion. I had some extensive work done and the pain was minimal and the doctor was very kind and caring.

Dec 31, 2015

I was deeply appreciative of the care and service that I received.

Dec 30, 2015

What is the financial options for cash paying customers

Dec 17, 2015

Did not get a good feeling by having to wait so long for my appointment - a full 60 minutes from original appointment time. I was a bit early, filled in my forms, taken to a station, had x-rays, and waited - a very long time for the dentist. He did explain why I might have issues with a particular location in my mouth (I don't right now), said I need a crown.. then fairly quickly passed me off to someone from the front who just showed me the 2-part payment plan. Did not feel much of anything when I left...very neutral and unsure if I really want to return for the crown. Did make an appointment, tho.

Dec 8, 2015

Excellent customer service. I appreciated the fact that my needed services were itemized and costs were listed within my treatment plan. Dr. Heidenreich was very pleasant as well.

Dec 7, 2015

After I took new patient x rays for 15 mins, and waited for the Dr to see me, they told me that they no longer had time to do my cleaning and I had to return. That is completely ridiculous and unheard of. I would never go back but feel forced since they already took all of my X Rays. That is unprofessional on so many levels.

Nov 25, 2015

Thanks for another great visit. I got an appointment on short notice due to a cancellation. Cat is the best!!!

Nov 17, 2015

My visit was fine. The thing that bothers me the most is that after 5 years going there regularly, my wife had a conflict and couldn't go to her periodic appointment. She called one week ahead, but you weren't able to find a new time for her, so she will have to wait 6 more months to do it. This is totally ridiculous.

Nov 8, 2015

Just moved to NC so this was a very good and positive experience. Felt welcomed and confident in the staff.

Nov 7, 2015

From the response to my initial call through the end of my appointment, I found the staff, sensitive, caring and professionally responsive to all my issues.

Nov 7, 2015

The attention was very thorough

Oct 31, 2015

My first visit & it was a really good one. I am a wimp when it comes to the dentist & I felt perfectly at ease which is saying a lot. Would definitely recommend this office as a great place to go.

Oct 13, 2015

Dr. David Heidenreich is one of the most caring dentist I have ever had the pleasure of meeting. He actually spends time with me making sure he addresses any concerns or issues I have. He stands behind his work and is a man of honor. I highly recommend him and his dental hygienist :)

Oct 10, 2015

Dr. David Heidenreich is one of the most caring dentist I have ever had the pleasure of meeting. He actually spends time with me making sure he addresses any concerns or issues I have. He stands behind his work and is a man of honor. I highly recommend him and his dental hygienist :)

Oct 10, 2015

My favorite office, everyone there is always so nice and helpful.

Sep 30, 2015

Service was perfect as always

Sep 29, 2015

More Saturday appointments please :-)

Sep 28, 2015

Dr. Heidenreich was exceptionally professional, with great "chairside manner". The Dental Hygienist (Kat was her name, I believe) was excellent and very thorough in cleaning my teeth. I appreciate being seen and hope we can establish a long-term relationship.

Sep 23, 2015

I really like Dr Heidenreich but your receptionist is incredibly rude. She needs education on facial expressions, body language, tone of voice and in general what friendly customer service means. I strongly consider changing practices for everyone in my family (5 that go to this practice) because I don't think I just have to deal with a rude secretary.

Sep 18, 2015

everyone was professional and and I was treated as being a part of the group as opposed to being only a 'patient'

Sep 4, 2015

Dr. Dave is very social and kind & was the nicest dentist I've ever met in my 70 years of dental care. I also enjoyed chatting with and gentle care of the x-ray tech Kat. the hygenist.

Sep 2, 2015

Everybody was very friendly. I have anxiety when going to the dentist and they made me feel comfortable and understand what needed to be done in order to correctmy issues.

Sep 1, 2015

It's rare that such a dynamic team exists in a business; very impressive and welcoming

Aug 30, 2015

Everyone was very friendly.

Aug 27, 2015

Wendy, Sam, Cat and Dave were wonderful to work with! They were all very courteous and professional! I would highly recommend this office to friends, family and co-workers. Thanks for all you do!

Aug 26, 2015

Shout out to Wendy and to Dr. Heidenreich

Aug 25, 2015

I have been coming to this office for 5 years. Absolutely love the staff and dentist is awesome. However, ever since Erica left and the new girl at front desk is not friendly and got very abrupt when I told her that the cap I came in for this week was to be replaced at no charge. He told the hygienist to make a note of it. Unfortunately I didn't get in as quick as I should have. She claimed they went over the payment arrangement which she didn't do. The dentist also replaced the 2nd cap as well and only sent that to my insurance for remainder of insurance. I really wouldn't have tried to get the cap for nothing. I have felt aweful since I left that day. Need to come in and put permanent ones in. After that I don't know if I will stay there because of the front desk girl

Aug 20, 2015

Friendly as always! Everyone greets me by name without even having to ask me for it.

Aug 18, 2015

What a WONDERFUL experience!! I have grown up with a phobia of going to the dentist and always kept putting it off until I really had to go for one issue or another. Upon walking in the door, I knew this place was something special. They were so welcoming, and made me feel at ease from the start. They took their time to go over every procedure in detail and their sense of compassion was truly relaxing. I wish I would have started going to Friendly Dental of Stonecrest at an earlier age. Thank you to the entire staff!

Aug 18, 2015

The entire staff was outstanding. For an old geezer I felt at ease.

Aug 12, 2015

Excellent staff and services

Aug 5, 2015

We love you guys! Thank you!!

Aug 4, 2015

The staff has always been friendly, informative as to the procedure being performed, as well as explaining any future dental work to be done and the costs associated with. Finally, I thank the office for accommodating my emergency appointment by fitting me in on Saturday, 7/11, to correct my dental issue!

Jul 12, 2015

I'm not certain if the tech that I was assigned to is new, but I feel that my teeth were not cleaned as good as in the past. In past visits after a cleaning my teeth felt squeaky clean, but this visit It felt like my teeth had only be brushed. I believe this was due to the amount of time utilized to polish, in all of my past visits the tech took at least 5 minutes to polish, this visit took about 1 minute. I'm in no way attempting to cause a problem for the tech assigned,as she was very friendly. I believe this should be taken as a coaching opportunity.

Jul 7, 2015

Cat explained different options in regards to caring for my teeth. She was very professional.

Jul 4, 2015

Wendy and Samanthar were very pleasant and made me feel comfortable. Dr. Mason was kind and understanding. The gentleman giving an I servicemen the waiting room when was very polite and friendly.

Jul 3, 2015

Staff is extremely polite and make you feel welcome.

Jul 3, 2015

The parent should absolutely be allowed back with their child. The dentist continuously made up ridiculously silly reasons why I wasn't allowed to be in the room while my sons chipped tooth was fixed. In fact, he laughed about the situation. He made my son and I uncomfortable to the point where we left before treatment could be preformed. If you say you're "friendly" dentists, I believe the staff should speak to you, should not walk away as you're asking questions about your child's care, and should not have a problem performing their job in the presence of a parent. Why get so nervous when a parent asks to watch??

Jul 1, 2015

Cannot thank the dentist enough for his kindness. I really appreciated his patience and not judging my delay in getting back to the dentist.The whole office was full of friendly staff.

Jun 27, 2015

I always have such a pleasant visit! My favorite dentist ever- kind, caring, gentle. I tell everyone I know about you!

Jun 26, 2015

This is the one doctor office I go to that I don't wait to be seen. Staff is very friendly and my teeth always feels so great after.

Jun 26, 2015

My mother is elderly and any dental visit is difficult. Dr. H. and his team take excellent care of her. She truly appreciates how he speaks directly to her to ensure she undertands what is being done and the options available.

Jun 14, 2015

Love Kat, my hygenist and my doctor.

Jun 12, 2015

Everyone and Everything was awesome!

Jun 9, 2015

As a new customer, first visit was quite pleasant. Hope all others are as well. Will wait for more personal experience before deciding to recommend to others.

May 27, 2015

overall was satisfied with my visit. Thank you

May 27, 2015

Everyone was great, but I have to say in particular I was impressed with how super friendly, conservative and understanding Dr. H is. He understands that not everyone has lots of money to put into dental care. and therefore, gave me other options. He was also very honest and told me straight up (in so many words) "you will live just as long with or without this treatment", which my previous dentist didn't do any of those things. That's why he is my "previous" dentist. Tamara was extremely nice and put me at ease and was very friendly! And Samantha knows her insurance! She explained my financial options very well, and she and I came up with a plan for 2015 that I am very excited about. And we agreed what could wait until 2016 when new benefits kick in. Very pleased with my visit!!

May 20, 2015

the only thing I can think of that would need to change is the wait time after you get seated and possibly a better explanation as to why it is that scheduling appointments is so strange when I had to call to reschedule I wouldn't have been seen until the 25th of June but the schedule for my feeling I'm going to be able to get done on the 3rd of June and that to me is just a little confusing so maybe something better as far as time management but otherwise everything was wonderful

May 20, 2015

I drive an extra 30 minutes just to see Dr. Dave. His "bedside" manner is great and he always relates well to me as a patient!

May 12, 2015

My first visit after moving from another state. Nothing negative; Pleased with my experience.

May 12, 2015

Everyone was very professional and polite which makes for a pleasant dental experience!

May 7, 2015

My visit was brief but successful and I felt comfortable going to Friendly Dental for the first time.

May 6, 2015

Awesome job, they are always so great

May 5, 2015

Working for a non-profit, I found the fees for my visit yesterday astronomical, much less the estimated cost of my treatment plan............yikes! I am going to have to move to a dentist in Rock Hill who gives SIM a discount.

May 5, 2015

I'm very please, the staffs are very kind and profesionar.

May 3, 2015

I didn't have that much interaction with the front desk staff, but "Cat" and Dr. Heidenreich were both terrific, as usual:-) That's why I keep coming back!

Apr 29, 2015

The receptionist never said hello. Also the nurse, who cleans teeth acted like it was a bother to ask her questions. She also told me she would come get me when my child was done with x-rays but 20 min later she was cleaning my child's teeth. There was no apology or explanation. These people are rough around the edges.

Apr 27, 2015

The staff is great! Dr.Heidenreich is wonderful with my 92 yr old Mother! He treats her with care, dignity and understanding. I would recommend him to my family and friends. Thank you,

Apr 23, 2015

The bathroom should be upgraded.

Apr 21, 2015

Cat and whole Staff are awesome.

Apr 18, 2015

Every one was very nice and informative.

Apr 15, 2015

Everyone was so friendly!

Apr 11, 2015

Great visit. I'd like to have the hygienists teeth! Great smile! :)

Apr 10, 2015

Excellent service! Great dentist!

Apr 3, 2015

I've had some pretty miserable dentist experiences over the years (botched wisdom teeth extraction, drill bits falling off in my mouth and chipping teeth, broken cartridges while trying to numb causing needle to cut me, etc), so I was hesitant and skeptical when I needed to visit. Your team was exceptionally professional and put me at ease. The dentist who saw me took special care to not cause any unnecessary pain and was very attentive to my comfort level. In addition to this, your practice was the only one out of 3 in Ballantyne that returned my call from the night before. I will recommend you to anybody who is looking for a dentist.

Apr 3, 2015

Very professional, friendly and polite. Both the dental hygienist and Dentist explained everything concerning my dental needs throughly and asked if I had any questions. Very friendly and concerned individuals. The hygienist was kind, thoughtful and careful when cleaning my teeth.

Apr 1, 2015

I appreciate how the staff was attentive when I had to wait a little for the hygienist. At other offices, I am left waiting with little to no explanation. I also really appreciate how no one made me feel like a criminal for my inconsistent flossing!

Apr 1, 2015

Very pleased with my overall visit. My Dental Hygienist, Kat, & Dentist, Dr. H, are easy to talk to, friendly and do excellent work.

Apr 1, 2015