Reviews

Not satisfied!! I had a chipped tooth & the dentist did nothing, but refer me to another dentist to have that tooth pulled! This dentist could have at least, smoothed my chipped tooth. so that it was hurting my tongue!!! NOT SATISFIED WITH DENTIST!! My dental Assistant was very nice & helpful!! She was excellent!~!!

Apr 24, 2018

Everyone was super kind and friendly. It was my very first visit and I felt super comfortable. I will definitely be going back..

Mar 14, 2018

I have not had any procedures done but meeting everyone and getting the xrays was not what I expected. Everyone from the front office to the dental hygienists to the Dentists were extremely friendly and I was made to feel comfortable in what is usually and uncomfortable situation for me.

Mar 6, 2018

Let's face it, who likes going to the dentist, LOL, but all of you guys make it so very pleasant, everyone is really nice. Thanks you guys, keep up the good work. Allen

Feb 28, 2018

Nobody likes going to the dentist but this office is wonderful. All the people are friendly and great to talk with. I really like Dr Clark. He is honest and frank. Wants to do all he can to help you keep your teeth healthy

Feb 19, 2018

My teeth were cleaned by a very professional lady. She talked to me as she worked, helping me to be relaxed. Almost pain-free.

Feb 12, 2018

Sheree was very friendly and pleasant. Actually everyone that I encountered was as well. I will absolutely refer others to this office.

Feb 9, 2018

Staff was very friendly and professional.They did a great job explaining the whole process and treatment options.This was the most comfortable dental appoinment i've had in years.

Jan 29, 2018

My experience was mediocre. My answer for question number one is better described as disappointing. The front desk people that I spoke to were very nice and warming and personable however when I left the person that I spoke to did not seem to have answers to a few questions which was concerning. That to me was not a big deal since she got the answers from someone else so again no big deal on that. I will say that mr. Clark or I guess I should say dr. Clark was not nearly as personable as I was hoping for. I'm not saying that he was rude or ugly to me I'm just saying that I would have much preferred for him to be a little friendlier especially at a place that is called friendly Dental. It was basically like he walked in as an automaton which is exactly what I wanted to avoid in my new dentist. There was absolutely no relationship built during my experience whatsoever... It was like a fast food dental appointment. This is exactly what I'm likely to write on a Yelp or Google review.

Jan 26, 2018

I was a new patient but i was not very impressed

Jan 25, 2018

I was there for an hour and a half and my daughter only got X-rays and not her cleaning I was very disappointed and will be changing Dentist for myself and my family. The new management is horrible!

Jan 16, 2018

Friendly Dental is not your normal dentist office. The staff is wonderful, and they always get to the "root" of the problem. I will recommend anyone to check them out. They also accept walk-ins. Don't hesitate make your appointment now.

Jan 4, 2018

Very pleased with my visit

Dec 20, 2017

Hygienist did a great job cleaning his teeth, however he did not really interact with my son and had the NEWS on the tv. Also, there are different people at the front desk every time we come.

Dec 9, 2017

Overall Great Experience.Everyone there is FRIENDLY and PROFESSIONAL. Thanks for giving me a beautiful SMILE!!

Dec 7, 2017

I was told to be there at a certain time then was told it was different. They were rude and I had to wait 30 mins to be seen.

Nov 28, 2017

The first painless dental visit I have ever had. It was great!

Nov 16, 2017

This office helped me out in a crunch when my own dentist and a few others I called would not. I chipped my front tooth days before going out of town for a family member's wedding.

Oct 19, 2017

Excellent job i want to thank everyone who help me you guys are the best.

Sep 29, 2017

I was treated very good during my visit

Sep 29, 2017

Excellent staff. I felt extremely comfortable throughout my entire procedure. Made an appointment to return in 2 weeks for more dental work.

Sep 15, 2017

Very unhappy with your service. We just recently obtained this dental insurance through delta dental because we are new to North Carolina and the insurance that we have through my employer is only accepted as out of network. My wife and I went for our first appointment and thought we would at least get a cleaning. The only thing that we received were X-rays and all the things that we need to have done which would cost us a whole lot of money. The last time we dealt with a dental office such as yours we were out thousands of dollars over a six month period and still had not received a cleaning. NOT happy at all with your service.

Aug 29, 2017

Receptors, staff, attending Dentist; this being my first visit I found professionalism and everyone performing their tasks; no-one was just sitting but working to make everyone feel special and very well taken care of. Great job.⚘⚘⚘⚘⚘

Aug 29, 2017

Our cleaning visit was excellent! They took us back in a timely manner and made my daughter comfortable and helped to ease her worry. Jason is a role model for polite, accommodating, and genuine care. We feel very fortunate to have him.

Aug 27, 2017

Great staff and enviroment, highly recommend for your families dental needs!

Aug 23, 2017

Very nice, polite, on-time cleaning.

Aug 10, 2017

Your office is named appropriately. Everyone was very friendly and professional. Dr. Sonceau was kind, gentle, and efficient. It was an emergency appointment and she had me in and out of there very quickly, even though she took the time to make sure It was done right. Thank you for a wonderful experience. The front desk staff explained my insurance and went over a plan of care.

Jul 31, 2017

Best dentists by far. I'm new to the area and had a dental emergency, when everyone else started turning me away or wanting me to wait til their next open appointment I lost hope. These awesome people let me come in that very day and even completely took care of the issue I was having. It's nice to know some people still understand what an emergency is and how treatment is needed all of the sudden sometimes when it comes to teeth. Thank y'all for being caring

Jul 26, 2017

Excellent staff from reception to dental assistants to Dentist. We love Friendly Dental.

Jun 28, 2017

Very comfortable and friendly

Jun 20, 2017

Wonderful, friendly staff. Everyone made me feel very comfortable.

Jun 9, 2017

The staff was absolutely amazing very friendly. They explained everything to my 3 year old son before they did anything to him and was very patient when he got scared. Very pleased

Jun 2, 2017

I made an appointment for an exam and cleaning at 12 noon. I arrived and 11:50 and was taken back at 12:15. After x-rays and an exam to check my teeth I was told it would take 2 visits to clean my teeth completely so they would start that day an then I would have to come back in 2 weeks to finish the cleaning. 5 minutes later I was told to go to the front where they handed me an appointment card. I didn't understand because my teeth had not been cleaned at all yet. The receptionist told me that the techs were at lunch and there was no way to get my teeth cleaned that day. So what should have been one appointment has turned into 3 separate appointments and I have to take off from work for each. Why would anyone schedule an appointment so close to lunch that no actual cleaning can take place? Also why would you have every tech take lunch at the same time? I left with an appointment card, feeling of confusion and dirty teeth.

May 14, 2017

First time, everyone was very friendly and made me feel at home. I look forward to going back to get what I need, done.

Apr 6, 2017

All were very professional, kind, and very considerate of my needs.

Apr 6, 2017

My waiting time was v. Short, staff is friendly & helpful. Dr Sonseau is concerned about my dental health & meticulous in her approach. I am v satisfied at friendly dental

Mar 29, 2017

Everyone was great frienfly and did a great job on my teeth!

Mar 20, 2017

Had teeth cleaned. Girl broke a filling so now need a crown. Husband unable to have cleaning was told no one available. Very unprofessional

Mar 16, 2017

I will be able to smile with pride again. Having cavities in your front teeth is terrifying and debilitating. I learn t this the hard way. I remember few greater fears over the last couple years, nor greater joys, knowing my nightmare is about to end soon. Thank you Dr. Chen and company for having faith in your chosen treatment of fillings and avoiding a previous recommendation of the highly invasive and financially crippling path of doing crowns for my condition. I am in your debt. Thank you kindly again.

Mar 15, 2017

Best dental experience ever.

Mar 10, 2017

FRIENDLY DENTAL. THEY ARE NICE PEOPLE AND DOES A VERY GOOD JOB, I LIKE TO SEE THEM EVERY DAY. CLINTON R. HALL

Feb 27, 2017

One of the best dentist i have been to! Courteous, kind and very professional!

Feb 10, 2017

Great smiles are on every face. This is truly a friendly place to come for your own smile. The staff are very nice and flexible to meet your needs. I have been a patient for several years and I have had only good experiences each visit.

Feb 2, 2017

I've recently moved to the area and have been searching for a dentist that would fit my needs. Well my prayers have been answered in the form of friendly dental.The service and hospitality is top notch, the procedures that were performed were done in such a friendly and professional manner that i would not hesitate for a second to recommend them to anyone who is need of a dental office of their own. My next appointment is right around the corner and I will be there for sure. Thank you friendly dental

Jan 26, 2017

I love Friendly Dental...they are super friendly and it's easy to get appointments especially in emergencies...

Jan 4, 2017

The Staff as a whole are all great people. Thank you all for your kindness.

Dec 20, 2016

I usually am satisfied when I leave there but not so much on my recent visit. The Dentist rushed with my daughter and didn't answer my questions.

Nov 22, 2016

I had to bring in my two young daughters age 5/6 to a routine appointment and we all left smiling! Growing up I avoided the dentist because it was such a negative experience! I am so thankful for such a sweet and engaging team that made my girls so comfortable and going to the dentist and taking care of their teeth such a positive experience! Thank you!

Nov 18, 2016

We had a wonderful visit! Excellent with children!

Nov 17, 2016

I love coming to Friendly Dental. The staff is awesome and the service is spectacular.

Oct 26, 2016

My hygienist took great care of me. She explained every detail to me before and during my procedure. My Dentist confirmed everything that hygienist had said. They made sure that I knew what comes next. I now better understanding gum disease. I would recommend Friendly Dental to all my friends.

Oct 25, 2016

Loved my dentist! She was very pleasant and down to earth! Can't wait to see her again! 😁

Oct 15, 2016

My experience was excellent from the beginning to the end. The doctor and his assistants were very friendly and answered all my questions to make sure that I was comfortable throughout the entire visit.

Oct 4, 2016

Always great service, so helpful & caring. Thank you

Sep 29, 2016

My son Is terrified of going to the Dentist! Not any more thanks to Dr. Sonceau and her team! Our Hygienist was AWESOME!!!! Thank you so much!

Sep 29, 2016

I am very pleased with the customer service and dental care I received.

Sep 3, 2016

MR. CLINTON HALL. I ENJOYED MY TIME AT THE FRIENDLY DENTAL

Sep 1, 2016

The two dental assistants [Angel & Jason (?)] were new to me - but I think they must also get "super-nice lessons" from Dr. Sonceau. Like Dr. S., they were a pleasure to deal with. (And no one can complain about the nice front desk ladies, either.) Thanks for having such lovely people at FD of Kannapolis. Judy Cline

Aug 31, 2016

I loved how my dental hygienist cleaned my teeth. Personnel were very friendly.

Aug 30, 2016

very friendly staff..professional and accommodating byt I was prescribed something for pain Im allergic to and I told the dentist this SEVERAL. times after taking it I had a reaction. and had to deal wuth the pain while doing so I couldn't even see the maxillofacial surgeon due to my allergic reaction I then again along with my pharmacist asked for something else but was denied PLEASE listen to your patients more and stop being so fearful of pain management

Aug 27, 2016

Everyone was very friendly,patient and knowledgeable! They took the time to explain and show me the situation my teeth were in. Overall I was very pleased with the people that I dealt with. My only thing was that I felt it was expensive. $800 to pull 4 teeth that took about 20 minutes, maybe 30 with the xrays to remove. Over $4000 after insurance to fix everything.

Aug 20, 2016

GREAT SERVICE!!!!!!!!!!!!!!!

Jul 29, 2016

Everyone was friendly and very informative, very professional staff

Jul 28, 2016

Had a super-great experience! Maria, Jason and Dr. Ryan were awesome. Never had an smooth and well-planned visit as such. I am refering my wife after this one visit. Atmosphere was happy and joyful and plenty of laughs. My kind of place.

Jul 21, 2016

Had a super-great experience! Maria, Jason and Dr. Ryan were awesome. Never had an smooth and well-planned visit as such. I am refering my wife after this one visit. Atmosphere was happy and joyful and plenty of laughs. My kind of place.

Jul 21, 2016

Wonderful team that are very concern about my needs and takes very good care of me! Always asks how I am doing during a procedure and no pain! Yes, I found my dentist!!😁

Jul 7, 2016

I have to speak roughly at the hygienists cleaning my teeth because she entirely to rough. I wasn't sensitive to the water but to the tool she was using. She wasn't the nicest person to have work on someone. She was lacking people skills. She then told me after the cleaning that it was all because I as sensitive to the water. Untrue. I had to explain about my neck injury and that wasn't taking into consideration at all. I felt like she was practicing on someone other than a human. The dentist was running behind and didn't feel she took the time she should have. I have always enjoyed getting my teeth cleaned but this was the worst experience I've ever had

Jun 21, 2016

The staff truly care for each patient and never make you wait more than a few minutes.

Jun 4, 2016

Our first time experience was excellent from the beginning to end. Staff was exceptionally nice. The team that worked with our kids were very professional and friendly.

Jun 1, 2016

I really love this place there so nice and friendly to myself and my daughter. Shes always scary when entering butnfull of smiles when she leaves.

May 24, 2016

i had a wonderful experience to be someone who had a bad experience at another dentist place and haven't step foot in another. But I had to get a fill in and I didn't even feel the needle. They are friendly I felt welcomed and I didn't sit long before I was called back I highly I mean highly recommended this dentist to anyone who wants to be in the best care and pain free!!!!!!!!!!!

May 17, 2016

I love that I get email reminders a week before. I love all the reminders.

May 16, 2016

Everyone in the office was friendly and helpful. The nurse and Doctor helped explain things to me in a way that I could understand and they helped me work with my insurance and get my appointments lined up so I could be taken care of in time.

May 13, 2016

Everyone in the office was friendly and helpful. The nurse and Doctor helped explain things to me in a way that I could understand and they helped me work with my insurance and get my appointments lined up so I could be taken care of in time.

May 13, 2016

I told the office before my apt that I had no insurance and two teeth that we're giving me pain. At my appt they only looked at one and was referred out to an oral surgeon because they could not pull it there :(. I was proposed many expensive options but none that directly related to the reason I was there. After my diagnosis of the first tooth I asked about the second and was told I needed another appt with another office visit with another appt fee. I wish I was told from the beginning because I would have paid a lil more to have both teeth looked at and not just one(which was specified on my consultation phone call) Tvey seemed more focused on selling me products that I wasn't there for. I was there to have two very painful teeth diagnosed and only got one with no resolution except to be referred to another office :((( very disappointed and will not return to an office that did not address the problem I had but that just tried to sell sell sell

Apr 20, 2016

Pricilla is a great dental hygienist. She was friendly and gentle while cleaning my teeth. Only complaint is having to wait 30 after my scheduled appointment when I already arrive 15 minutes early.

Apr 12, 2016

Everyone was welcoming and very nice. I was very comfortable even though it was my first time at this dentist. It certainly won't be my last.

Apr 8, 2016

The staff and doctors are wonserful

Mar 24, 2016

I requested panoramic x-rays and bitewing x-rays and supporting narrative sent to me by email and haven't received it yet. My insurance is not covering the crown lengthening because they can't read the x-rays. Can you send the information to my emails georgia_freeman2@uhc.com and shegwaanne@aol.com so I can look at them please? Thanks Georgia Freeman

Mar 22, 2016

I appreciate all the staff. I love the greeting. They hold conversation with you and make sure you are very comfortable. Dr. Chin is a excellent dental dr. She doesn't stop until she knows your mouth is perfect. Thanku all.

Mar 15, 2016

My Visit was Good and the People was Nice and helpful.

Feb 25, 2016

THANKS FOR EVERY THING, IF I HAVE ANY MORE PROBLEMS I WILL BE BACK. THE PEOPLE ARE VERY NICE. MR. CLINTON HALL

Feb 22, 2016

Still haven't been referred to get my tooth pull, now it's broken and hurts more

Feb 19, 2016

Your front desk employees are ridiculous and not customer oriented at all.... I suggest hiring people that are good with the public and explain what they are doing. I came for a cleaning and was told the exact same thing I was told a year ago and no cleaning. I also called after I lef t to speak with an office manager and still havent received a call back! That was a week ago today!!

Feb 19, 2016

Very pleased with the dental care I have received since starting to come to Friendly Dental.

Feb 19, 2016

Although I still would never recommend certain routine dental procedures to anyone (e.g., root canals)no matter whose office it is, I always tell people that the nicest dentist around (Dr. Sonceau) is there at your office - I always say your office is the best!

Feb 19, 2016

All staff members made me feel welcome and were very service oriented.

Nov 3, 2015

everyone there was nice and very professional

Oct 30, 2015

I will not be returning to your office for any dental needs. Aside from the initial dental assistant, both the dentist and her assistant were extremely rude to me during the visit. They treated my daughter as though she were a burden because she wouldn't allow them to poke all over her abscess tooth. I will not be referring anyone to your office.

Oct 23, 2015

It was great! Dr. Chen was my dentist. The only thing that she could have been done better was explain more what was going on with my teeth and if there were any problems that could form and my different options of fixing the problem. She just told me I was fine, and I had to ask all of the questions, which she did answer and I am grateful for that.

Oct 17, 2015

Good cleaning and found tooth that needs to be removed after visit to oral surgeon

Oct 17, 2015

Front desk and tech were wonderful, but the dentist was even better. She was friendly, gave me options on my treatment and did all she could to help me avoid any pain. I will be back and will recomend them to everyone.

Oct 17, 2015

5 star rating! Wonderful and professional are words I use strongly to describe the associates that work there. I live in chapel hill and drive 1hr 4mins to Kannapolis because I get treated that well there. Thank you to all the people there and especially Ms Jamie for giving me a pain free teeth cleaning.

Oct 16, 2015

Jamie was excellent my teeth felt so clean and she was so understanding she was great....

Oct 16, 2015

I set the appointment in order to get my teeth cleaned. After being in the chair an hour, I was told I wouldn't be able to get my teeth cleaned and would have to return. In addition, when the dentist came to look at the x-rays and check my teeth, the assistant got out the implements...WITH BARE HANDS!!! I don't know where her hands have been! These things are going in my mouth!

Oct 14, 2015

I was under the impression that my visit included an initial consultation and a cleaning, but I didnt get a cleaning. I was told it was their short day and they didn't have enough staff to do it that day. Also they wanted to do a panorama x-ray which is for the whole head, and when I said I didn't want that, the person helping me got an attitude. It all went downhill from there.

Sep 30, 2015

Was never introduced to the dentist who took care of my daughter. Only meet the person who cleaned her teeth and he gave me the information of what they found and what they recommended. Could have liked the dentist talk to me. Would have liked to have a paper print out of what they did, found, and recommended.

Sep 24, 2015

Do not remember any names but the lady who cleaned Lilly's teeth was very helpful. Could not hear or understand the dentist she talked to low. I would have liked a print out of what they did.

Sep 24, 2015

We were waiting for over 30 minutes after the appointment time, once we went back everything went pretty smoothly but it seems disorganized.

Sep 22, 2015

The Dental assistant who worked with me was OUTSTANDING!! Very sweet and caring. She made it a point to make sure I understood the Dentist and each step along the way. I hope to have her assist me again at my next appointment as she helped calm my nervousness. Thank you to the ENTIRE STAFF for being so welcoming. A++

Sep 10, 2015

The dentist was very nice and I understand why I need to take better care of my teeth. Rita also said she will text me everyday to remind me to brush, hehe.

Sep 4, 2015

I was very satisfied with the work I had done. The dentist and her assistant made me feel comfortable. Thank you for your help.

Sep 3, 2015

Excellent treatment and very happy come back.

Aug 27, 2015

Kaden was very upset about being at the dentist. The hygenist working on him was very friendly however, two other staff members rushed in and very abruptly and rudely said "he can't be doing that in here! He has to stop!" No kidding, we knew that and we did not want him upset any more than they did. Did they think Kaden was doing it on purpose? He was feeling anxious and scared. He has social anxiety and gets easily overwhelmed. The two staff then gave a look to my husband that implied, "what is wrong with you? can't you control your child?" Very rude! To the point that we may take our business else where!! Talk to your staff about keeping their opinions to themselves and out of sight of their patients!!

Aug 27, 2015

All the staff are very professional and they always make my visit a remarkable one.

Aug 26, 2015

As I told Dr. Sonceau,(who's delightfully encouraging herself), I thought the the young lady who performed the teeth cleaning was the best one I'd ever met - being both personally pleasant and very informative. I forgot to mention to Dr. S. that she is also the only one who caused me NO discomfort during a routine cleaning. For the last several years other hygienists (in different places we've lived) always did a greart job, but somehow also seemed to "dig" into or around the gums in a way that would keep me on edge during the process. Not so with this one. Her expertise in highly appreciated. Sorry I can't remember her name (Lisa?), but I hope she will always be the one who does the cleaning. Thanks much, Judy Cline

Aug 7, 2015

Haley had a good visit but. But Im not sure if we will return because they did not treat my other child well because of his special needs. It should not matter, everyone should be treated with respect of their fears. Im not sure what I will do at this point. This staff needs training on this issue!

Jul 31, 2015

My child has been to your office before. Each time it is a challenge because your staff does not hear me when I say he is special needs. He has Apraxia, Which simply put is brain damage. Along with that damage is a list of problems he has. I have tried to explain it each time. I assumed it was in his chart, it was not. So this time when he could not finish the ex-rays because of his gag reflex, he was treated like he was a brat. If he had a familiar mental issue like Autism he would have been treated differently. The Dental Hygienist was good with Elijah. The ex-ray tech disappeared after bring my child to me and acted like my child was being a brat, but never said anything like that, just her actions made me feel that way. The dentist had no sensitivity and also made me feel as though I had to make him comply for her to do an exam. I had to hold him down. There is more but I cant put it here because of word limitations. I am not happy!!!

Jul 31, 2015

Overall had a great experience staff was very professional and friendly. Nice, quiet, and clean environment,that's my type of setting when I have an appointment.

Jul 28, 2015

Dental hygienist was rough.

Jul 23, 2015

Everyone was very polite. It was a great experience for my 11 year old. Thanks

Jul 19, 2015

I am Tim's sister, Jan, responding because he cannot. Tim did indicate that he would like for the dentist to greet him personally. He can communicate and enjoys a personal greeting.

Jul 13, 2015

Waiting room too overcrowded and very hot. Need more a/c cooling available or better yet improved crowd management.

Jul 10, 2015

My Dentist, Dr. Sonceau, had been called out of the Office on the day of my appointment, so I will wait until my next appointment to discuss my 'dental situation' at that time.

Jun 19, 2015

I felt like since I had insurance the dentist that I saw was telling me that I needed 956.00 worth of work done on my teeth and deep cleaning. You see my insurance pays for 100% of x-rays and cleaning. I will NOT be back!!!

May 10, 2015

Would recommend them to family and friends

May 7, 2015

Im very happy with my visit ! I was very nervous but the staff made me feel very comfortable. Thank you

May 4, 2015

Really efficient Dental Tech cleaning my teeth!

Apr 30, 2015

Dentist kept stating that need to come back every 6months. Which I do. Even assistant came in the lobby stating you need to make sure you come every 6months. We can care for you better. I was embarrassed. Especially since I do come. I even asked receptionist when was my last appointment. She stated I have came every 6mon. For couple years. I don't know if Dentist checked my chart history, but I didn't like that. They should be more on point with each client!!!

Apr 22, 2015

Accidentally came a day early and was able to be seen anyway...thank you!!!

Apr 15, 2015

The dental hygienist, Hannah, was extremely thorough and very patient with my son. He actually enjoyed his experience. Dr. Gonzalez was great. As a parent, I look for health care professionals that can truly relate to their patients. We look forward to our next appointment

Apr 13, 2015

The loby & patients area was dirty, needs to be cleaned. The dentist I saw didnt speak English very well & was hard to understand, & the patient care area was very loud. Overall I did not have a good experience & do not plan on coming back.

Apr 12, 2015

worst experience ever. Staff was very unfriendly, when x-rays were taken, nothing was placed over the part that went in my mouth. After the dentist looked in my mouth, nothing was explained in detail or options given. I will never go back or refer anyone to this place.

Apr 9, 2015

I was very happy with both the dentist assistant and the dentist really sweet and patient

Apr 8, 2015

I always feel I am well taken care of at my appts. dr Sonceau, Mona, Erin and Maria always make sure I am comfortable and understand all procedures!!!

Apr 1, 2015

Thankful to have you all as me and my sons dentist! Being from another state it's hard to find a place and people you can trust! Thank you again!

Mar 24, 2015

Heather was great! She made my 3 year old daughter feel so comfortable prior to the cleaning that she actually enjoyed her visit to the dentist. The staff altogether was very pleasant, and this was an overall great experience. No concerns whatsoever...thank you!:)

Mar 21, 2015