Frederick Internal Medicine and E
638 Reviews
great doctor Heman Shah and staff
May 9, 2022
Bedside manner is great even when subject is dificult
May 1, 2022
I have received consistently excellent care Bob gosline
May 1, 2022
The ANP was informative and professional but most of all patient.
May 1, 2022
Dr Helen Shah is so knowledgeable! I have total confidence in his skills. He is a good listener and very patient with my questions. I feel fortunate to be his patient.
Apr 30, 2022
The online visits are exceptional and I hope do not end in July! PA Juan is a caring individual who genuinely has empathy for her patients. It’s a nice change from just being a number
Apr 30, 2022
Have been going to Fred Int Med for over 25 yrs. Fantastic Team !
Apr 29, 2022
The staff is pleasant, friendly and professional. I adore Dr. Hakim and can’t imagine where I’d be without her help and guidance all these years. She actually listens to her patients and knows them well enough to give reasonable solutions.
Apr 25, 2022
Very courteous and experienced staff
Apr 24, 2022
Friendly and professional office staff plus some of the best physicians in Frederick. Highest marks for all.
Apr 21, 2022
The doctors and other staff are very caring and helpful. Dr. Hired doesn't rush me out of the office. He takes time to listen and is very thorough.
Apr 21, 2022
Like being able to talk to Dr. Shah by phone
Apr 21, 2022
My video visit with Dr. Shah was very good. I did have a few problems with reaching administrative staff with questions.
Apr 15, 2022
Very friendly, efficient staff with knowledgeable, patient-centered doctors;
Apr 14, 2022
Very satisfied with the staff, nurses and Dr. Noticeable changes in office overall for the best❣️❣️
Apr 14, 2022
Very professional and polite staff.
Apr 13, 2022
I have had the same doctor for more than 10 years , he is always professional and courteous. The reception department can use a little more training.
Apr 9, 2022
Easy check-in. Dr. Hakim always listens to me. I never feel rushed at my appointment
Apr 9, 2022
I LOVE Dr. Hakim, she is the absolute best!
Apr 8, 2022
I received competent care. My concerns were heard and addressed.
Apr 7, 2022
Dr. Donelson is great. Staff are effective and polite. Lab does a great job. Reminders of appointments are very effective.
Apr 6, 2022
Virtual appointment was a 1 hour late. If I showed up that late, I would billed for a missed appointment. My time is just as valuable as yours is and this office routinely late with appointments
Apr 5, 2022
I had requested an office visit. I was called the day before and was asked if I could do virtual. I said no- I want office visit. I was then asked to maybe come is earlier - I declined due to work. Day off, I’m called again and was asked if I could do virtual. I decline the woman then says I might prefer due to traffic? I am 10 min away and said I prefer face to face -dr needs to check my b/p and weight an so on. I prefer fade to face- responds was “don’t you have a scale at home? Just weigh your self and let dr know” I am so disappointed In the office staff and the last few appointments. I find this comment very rude. I gave in for a virtual appt. This appt was 45 min late and Rushed. It was a 4 pm appt on a Friday so I felt very uncomfortable and did not feel I was getting the same attention as I would have in the office. Lately the appointments have been delayed. Feels like they are over booking and not wanting to see the patients. I’m saying this since I also happened to my friend that goes there as well. If virtual- it should not be the same co pay since there is no office job done.
Apr 5, 2022
I think that Dr. Hiren Shah is a wonderful doctor.
Apr 4, 2022
Always receive executional care!
Apr 3, 2022
Quick check in. Excellent staff! Dr. Hemen Shah is an exceptional qualified and caring doctor!
Apr 3, 2022
Dr Hakim is an excellent endocrinologist/physician. She keeps up on everything. Her office staff is very good.
Apr 2, 2022
Everyone was helpful and kind. Times were kept and all was awesome. THANKS
Apr 2, 2022
I have always received the best care from everyone in the office and of course Dr. Hiren Shah who also took such wonderful care of my husband for many years until he passed away in 2004.
Mar 31, 2022
Pleased with how courteous members of the staff were - Dr. is very professional and thorough.
Mar 31, 2022
Very well organized practice with friendly doctors and staff. I saw Jinhui Yuan,PA-C. She was very friendly and made me feel that I made the right decision to come to this practice. Jin takes the time to listen, is very thorough. The appointment time wasn’t rushed. I am confident that I will get the medical care I need.
Mar 30, 2022
Dr Hakim makes me feel so comfortable! So thankful for her overseeing my care.
Mar 29, 2022
Friendly, professional & thorough!
Mar 27, 2022
We feel that we are truly known as valued patients who are important to Dr Donelson and Lesa! We love going together so we can support each other as husband and wife for over 55 years!
Mar 26, 2022
Dr Hemen Shah is attentive and eager to problem solve
Mar 26, 2022
I tried to get a lab order before my appointment online with the portal and two weeks later with a phone call and never received a response from either. I finally stopped by the office and picked up the lab order from the front desk, went to have the labs done at FHH and was told the order was dated 2019 and unusable. When I saw the doctor for my appointment the labs she looked at were a year old. What a waste of time. I also had to wait more than an hour after my appointment time to see the doctor. Something is totally wrong here with scheduling and phone messages.
Mar 26, 2022
Have to wait too long before seeing doctor. Over a half hour from time of check in.
Mar 26, 2022
Excellent medical care received from a caring staff.
Mar 25, 2022
Dr. Hirem Shah is very caring and attentive to my medical concerns.
Mar 24, 2022
I always receive exemplary care at this doctor's office.
Mar 24, 2022
This practice has very hard-working and knowledgeable people. The office staff is very friendly and personable as well as being organized toward a good office flow. The wait times are short but allow time to register and give the office staff the data they need for the appointment. Dr. Hiren Shah is my physician, and I could not ask for a doctor who is more efficient during my office visits and more knowledgeable as well as having a wonderful bed-side manner. He answers all of my questions and provides the information and plans and/or tests that I need to follow. The office expertise and efficiency during Covid has been remarkable as well as keeping a very clean, germ-free environment and making patients comfortable. They are all the best!!!
Mar 23, 2022
My mother; Roberta has been waiting for weeks to receive script refills. Lisa does not return phone calls in a timely fashion, if at all
Mar 22, 2022
Although the wait was long, it was worth it as every question I came with was addressed. thank you.
Mar 21, 2022
The new gal at the front desk where I checked in was terrific! She smiled and was so very helpful. And, of course I love Dr. Hakim! The issue I do have is the prescription line!!! Whoever is listening to the messages, needs to really listen to them. I have asked someone to call me on several occasions, and instead of someone calling they put a prescription in and it’s wrong! I would also like to say how helpful Nita has been. She has helped me with the last prescription issue and she is a gem!
Mar 21, 2022
I have been a patient of Dr. Donelson's for many years. He is always so responsive to my needs and aware of the changes since I had a heart transplant in 2019. I really appreciate telemed calls as I'm immunocompromised and stay home as much as possible. I've had excellent response from Lesa, Dr. Donelson's nurse, and the staff when setting up appointments or when I have questions. I am very satisfied.
Mar 21, 2022
I am very happy with your service. I have been with you a long time. Thanks for all you do for me. Eleanor McClain
Mar 21, 2022
Staff is wonderful. Dr. Hemen Shah really takes time to hear all your concerns
Mar 20, 2022
Dr. Hakeem took time to explain the condition that I have and very knowledgeable in the subject. I highly recommend her.
Mar 20, 2022
I have been going to Dr. Hakim for years now, I would not trust my health to anyone else. Every time I go there she is very thorough and makes sure I understand everything she has gone over with me. It took me a long time to find someone like her, she is fantastic and I could not ask for anyone better!!
Mar 19, 2022
Communication with patient is very good - notices of appointments very helpful. Staff is very considerate and caring.
Mar 19, 2022
Having been a patient of Dr Hiren Shah for 81/2 years I have never had a doctor and practice that has provided me w/ more guidance… inspiration and confidence then FIMES. I’ve seen MANY doctors & witnessed the structure of MANY practices. FIMES & Dr Shah are like a well oiled machine… from the front desk to the back room… without a doubt….the top medical practice in the County & perhaps the state. As a patient I’ve personally experienced the warmth & friendships of staff members… Dr Hiren Shah… Dr Hemen Shsh & Dr Donaldson. I hope to continue our doctor/ patient relationship until the good Lord calls me home. Don’t know what I would have done had I not found FIMES !!!!!
Mar 18, 2022
Dr. Hakim always takes the time to make sure I understand the treatment plan.
Mar 18, 2022
Great people to work with
Mar 18, 2022
I was very satisfied with the service l
Mar 17, 2022
My wife and I have been patients for 30 years. Dr. Hiren Shah is a wonderful doctor and we are so grateful to be under his care. Dr. Hakim is our endocrinologist and we couldn't be happier with the excellent care she provides us. They are a great team! I'd like to thank the entire staff at FIMES . Everyone is welcoming and helpful. We wouldn't want to go anywhere else.
Mar 17, 2022
On time good bedside manners, caring
Mar 17, 2022
Wait time after scheduled appointment more tha 1 hr.
Mar 16, 2022
Good service, very helpful.
Mar 16, 2022
Great team! Friendly. Compassionate. Explained everything. Follow up was great. Anesthesia was great...no after effects 6
Mar 16, 2022
Jin is very good with her examination and explaining things to me. I trust her.
Mar 12, 2022
My appointment was at 11:45, i checked in at 11:40. I was called after 45 minutes to the dr. Office and again had to wait for 35 minutes to see a dr. Dr. Came but she was not sure about getting my lab results. Dr. Went out to check with her staff and then the nurse tried get my results. So I am trying to say please respect others time as well and be organized and prepared in advance for the patient coming in. Thank you@
Mar 10, 2022
Love this office. Dr. Shaw is awesome. I don't feel rushed with him. He takes time and shows real concern with any issues. Hightly recomend
Mar 10, 2022
I love my Dr. Hemen shah. He takes his time and answers questions when I have them. He is caring and always listens
Mar 8, 2022
Very qualified and friendly personnel, top notch care!
Mar 6, 2022
Have been a patient of Dr Hemen Shah for 30 plus years and have always had an amazing experience!
Mar 6, 2022
I trust and really like Dr. Hakim . I would like to see her staff book appointments appropriately apart to allow her to spend adequate time with each patient. Also, being respectful of all patients time as an appointment should not take the patient away for 2+ hours of their day.
Mar 5, 2022
Dr Hakim is an excellent physician. She is patient, listens to your concerns and explains things so one can easily understand. I Hulu recommend her services.
Mar 5, 2022
When calling office can't reach a person to ask question or get clarification. Office returned my call but didn't answer question I left on machine.
Mar 2, 2022
Very supportive and thorough.
Feb 27, 2022
My doctor, Dr. Hiren Shah is the best!
Feb 26, 2022
We come a pretty long ways to see Dr. Hakim. She's the best and very knowledgeable about my daughters Syndrome.
Feb 26, 2022
Very knowledgeable and great customer service
Feb 25, 2022
Fabulous practice. The providers always listen. The office staff always promptly returns phone calls. The only practice that visits their patients in the hospital which provides continuity of care.
Feb 25, 2022
Excellent doctors, very friendly and caring. Very pleasant to walk in and be able to have personal interaction with people on front desk. Very important. Lab staff are very friendly too.
Feb 24, 2022
The doctors are very nice and truly care for their patients
Feb 23, 2022
Dr. Juan was very specific and knowledgeable. Took time to ask many important questions and seemed compassionate during my appointment. Extremely satisfied
Feb 20, 2022
Customer service-very good. I love the PA. She is highly knowledgeable and thorough in her assessment. She is a keeper. The nurses are smiling as we see each other and easy to communicate with. I observe infection control standards, cleanliness of the room. If I have to wait the nurse comes and let me know. I love the atmosphere.
Feb 18, 2022
I tell everyone how wonderful Dr. Hakim is.
Feb 17, 2022
Waiting time is a little long but I really don’t mind because Doc Hakim is awesome 😊 I will recommend her to anyone, trust me you won’t regret it. Absolutely love her.
Feb 16, 2022
Dr jinhu and staff are always so polite and well informed and real pleasure to go too!!
Feb 12, 2022
I am so thankful to have Dr. Hakim as my endocrinologist; she is always thorough and concerned about my welfare. The front office staff is also very efficient and accommodating.
Feb 11, 2022
I really enjoyed the convenience of the tele-health visit.
Feb 10, 2022
Dr. Hakim is very thorough and explains everything clearly. She has a very calming manner so visits are pleasant. Other staff are consistently professional and welcoming.
Feb 8, 2022
Clean, efficient, compassionate, thorough. Marilyn Marshall is truly who I trust as a health care provider!
Feb 5, 2022
The doctor was incredible. She diagnosed me when nobody has for years. However… it takes weeks to get a return phone call, the pharmacist called to ask a question 9 days ago and they can’t get a response either. I also had to wait 2 hours for my appt. It is so frustrating to find a doctor I feel could really help me yet I can’t get the medicine she prescribed or even talk to an office staff member because nobody returns phone calls. I am very frustrated
Feb 3, 2022
Front Desk Staff was helpful and polite. The Doctor was thorough, knowledgeable and professional. She is fitting me into her schedule to get me the care I need in a timely manner as a new Patient.
Jan 30, 2022
Pleasant experience with Ms. Yuan
Jan 27, 2022
As usual staff very pleasant. Dr. Shah is very informative and goes over all the reports taking as much time as necessary.
Jan 27, 2022
Dr. Donelson took his time to answer all my questions. I appreciate that he explained everything to me so that I was no longer confused or frightened. I do wish, however, that it would be easier to get through to his secretary and that responses did not take 2-3 days.
Jan 26, 2022
I love my doctor, but the wait times are way too long and the office seems to have a huge turnover.
Jan 23, 2022
Excellent service by doctor Shah. Compassionate and caring for my health.
Jan 22, 2022
Friendly, knowledgeable, efficient staff.
Jan 22, 2022
Love Dr. Hiren Shah! He is very thorough and explains things very clearly. Spends time with you
Jan 20, 2022
It’s usually amazing! The last year has been a bit different. I had called multiple times last spring to ask about a medication question and never got a call back. My last appointment wasn’t as personal and had questions not answered. I’m hoping it gets better again. I really don’t want to have to switch doctors.
Jan 20, 2022
Doctor and entire staff provided excellent patient care and understanding.
Jan 19, 2022
Dr Hiren Shah is a wonderful doctor. He's kind, considerate, caring and does a wonderful job explaining things. I just wish it were easier to reach office staff
Jan 11, 2022
One of the best facilities with best doctors and staff. Keep up the good work.
Jan 7, 2022
Would been nice to know that my appointment last week was virtual. I drove into the office and was told she will call with virtual appt.
Jan 6, 2022
Dr. Hakim is very personable and willing to listen to what is going on with me.
Jan 6, 2022
I’ve seen Dr. Hakim for my thyroid disorder for many years. She is very knowledgeable and has an excellent bedside manner. She treats the whole person; not just the disease. My only complaint is that I’m usually seen about 45 minutes to 1 hour after my appointment time. I’m guessing it’s because she has so many patients, and she gives everyone the amount of time they need without rushing through an appointment. Maybe they book too many patients in a day. Regardless, she’s worth the wait.
Jan 6, 2022
Caring, individual, holistic treatment.
Jan 4, 2022
I was vdery happy with the sewrvice and politness of everyone. Thank You
Jan 3, 2022
Always friendly and courteous.
Jan 3, 2022
I waited for over an hour before I Ieft. I did not get a chance to see the doctor. I think Fred. Int. Med owns me a check for my time. I had to make another appointment. Things went very, very slow. The lady at the front desk did a great job.
Dec 25, 2021
Great staff, friendly, good communicators. Love our doctor, he spends all the time we need with us.
Dec 24, 2021
Fantastic office stay all friendly
Dec 24, 2021
The service that I receive from Dr Hakim is always excellent. She's very nice and sweet all the time. Thank you Dr. Hakim I can't say enough about you.
Dec 23, 2021
My visit was quick and easy.
Dec 22, 2021
Good communication with appointment reminders.
Dec 22, 2021
Overall excellent!!! Dr. Donelson and Lisa are top notch!!!
Dec 19, 2021
I appreciate Lisa’s help in obtaining my Prolia injection.
Dec 19, 2021
It is such a pleasure to see the office full of smiles. The smiles show through the eyes.
Dec 19, 2021
The Best in Frederick no matter which Dr you see Individual attention and if needed sent on to who more in the specialty can help you Been here for years for husband and myself Dr Hiren Shah I consider my good and caring friend He is a dedicated man to all Iam so grateful to have him as my Dr🙏🏻
Dec 18, 2021
Endocrinology practice us fantastic! Very knowledgeable and they listen.
Dec 18, 2021
I was so empressed by the new decor changes in the office. The colors are very soothing, the staff was attentive as was Dr. Hiren Shah.
Dec 17, 2021
A very professional practice. I have been a patient in this practice for many years. Every visit provided me the opportunity to speak with the physician who listened to me with interest. The physician clearly explained his diagnoses of the situation and treated quickly. The staff is nothing less than the upmost professional.
Dec 16, 2021
Dr. Hakim is very very good. Staff is friendly and easy to work with.
Dec 13, 2021
The staff is very knowledgeable about what the patient is there for. The doctor is always willing to take time to listen to the patient
Dec 12, 2021
Greatest. Dr shah really cares about my wife and me. He always keeps up with our condos and makes sure we are up to date with our medications.
Dec 10, 2021
Dr. Haiklm is a great doctor., friendly, knowledgeable and really concerned with her patients. She is the Best!!!!
Dec 9, 2021
Thank you for the BG card in November, a nice touch. Everything went well, staff courteous and efficient as usual and of course Dr. Hiren Shah was wonderful as usual.
Dec 9, 2021
Jin took her time with me and documented all the medical issues I have experienced lately. She’s always thorough.
Dec 8, 2021
Outstanding Medical Practice with truly great doctors.
Dec 3, 2021
Great doctor and she listens to the patient.
Dec 2, 2021
I am a new patient. The front desk folks are very friendly. The Nurse Practitioner (Yuan) and doctor (Dr. Hakim) were very pleasant and thorough. I'm glad to be seen by this practice.
Dec 2, 2021
Dr Hiren Shah is the BEST doctor and he really cares about his patients. My husband and I receive excellent care from Dr Hiren Shah. I had an 8:30 am appointment on December 1, 2021 and I saw only one receptionist when I entered the office at that time. She was so kind and pleasant. Also, Paige was very kind and friendly.
Dec 1, 2021
Friendly, very thorough, very knowledgeable and made me feel very comfortable.
Dec 1, 2021
I wish that this office were my general practitioner also: everyone is personable and positive, and Dr. Hakim is informative, detailed, and genuinely interested in my wellbeing. I already have recommended this office to a coworker.
Nov 30, 2021
I always feel heard and affirmed.
Nov 30, 2021
Jin was attentive and caring throughout my appointment. She answered all my questions and addressed new concerns with treatment options. I felt safe enough to admit my fear of the future of my health if I can't find the right primary care doctor. She gave me a referral that gives me great confidence.
Nov 24, 2021
The staff was very friendly and informative.
Nov 22, 2021
Liked all the staff I met, but you need to have patience with Dr. Shah as he will interrupt his consultation with you to see another patient who apparently takes priority over your concerns and is designated an emergency. While annoying, I would hope I would get the same priority if needed.
Nov 21, 2021
The service I received from Dr. Hakim was fabulous! She really took the time to thoroughly discuss the issue, family history, reading films, and giving a diagnosis and probable next steps. I felt very comfortable with where we go to from here.
Nov 21, 2021
Always pleasant and professional. Plenty of advance notice of scheduled appointment.
Nov 20, 2021
I would like for this office to offer all needs. for instance the booster for cov.19 so Iwouldn^ have to run around to find a place, .
Nov 20, 2021
I love Dr. Hakim. She takes the time to investigate, explain your condition thoroughly, and treat appropriately. She's considerate and caring.
Nov 18, 2021
I found this office on line and was thrilled with the staff and the doctors! I highly recommend this practice!
Nov 18, 2021
Dr. Hakim is impressive. She is on top of all the medical care I am receiving at all the specialists I see, and considers my entire situation and involves me in care direction and decisions.
Nov 17, 2021
A pleasure to have most competent Health Care Providers.
Nov 17, 2021
Loved this practice. The wait was long but worth every minute. The time devoted to just me was truly caring and beneficial.
Nov 17, 2021
My doctor is Hiren Shah of Frederick Internal Medicine and Endo Services. It is easy to get an appointment and I am usually seen on time. The staff are pleasant and helpful and Dr. Shah is very attentive and listens to what you say.
Nov 13, 2021
Friendly staff, easy to contact, little wait time before seeing provider, NP spent time discussing my condition asking questions and providing guidance.
Nov 13, 2021
Everyone is so nice. Dr. Hiren Shah takes his time to listen to all my complaints.i feel confident in him.
Nov 10, 2021
Dr. Hakim is a wonderful doctor. Excellent bed-side manner.she’s the best doctor I’ve ever had.
Nov 7, 2021
Awesome staff. Clean facility. Felt welcome
Oct 31, 2021
Dr. H. Shah came recommended by two of my trusted specialists. I was not disappointed.
Oct 31, 2021
Took too long to get the test done.
Oct 29, 2021
Everyone was very friendly and efficient. Dr Hakim was very thorough and kind.
Oct 29, 2021
We have been going to FRED. INT. MED ENDO SRVS for many years. We love the Doctors espeecially Dr. Donelson and his nurse Lesa Wallace. They take such good care of us. I would recommend them to friends and family.
Oct 29, 2021
Everyone from the front desk to nurse Lesa who is fantastic and of course Dr. Donelson.
Oct 29, 2021
Very well run office and great Doctors
Oct 29, 2021
Dr. Hakim was highly recommended by several of her colleagues in the Frederick medical community and she did live up to that reputation during our first consultation, asking great questions and drawing conclusions that very clearly will resolve my health issues. Thank you.
Oct 29, 2021
An unfortunate flu shot caused my arm to swell, have a fever, ache and bruise! A first, since our nurse is an expert and a “friend”, I was very surprised and disappointed. My range of motion in that arm was temporarily hampered. I wonder what the needle HIT that would cause this. I felt it not serious enough to call the office… perhaps a mistake on my part.
Oct 28, 2021
I've recommended Dr. Hiren Shah to many people during the 20-plus years I've been his patient. He's a very caring and knowledgeable doctor.
Oct 28, 2021
My appointments for the past 2 years have been virtual - worked flawlessly.
Oct 27, 2021
I love Dr. Hakim but the wait time is always an hour before I get into the exam room. She always apologizes though. Unfortunately, my time is too valuable to be sitting idle for one whole hour:(
Oct 27, 2021
I see Dr. Hakim and I would recommend her to everyone only she is so hard to get an appointment with. I can’t speak for anyone else at the practice. The office staff is nice but for the most part….new faces/people every time I go.
Oct 27, 2021
Fast, courteous and professional service.
Oct 27, 2021
Very good service provided.
Oct 27, 2021
Great health partner. Dr Hakim takes time to explain my test results and scan results. I feel informed and I feel I can understand my health path moving forward.
Oct 25, 2021
I can't think of one thing, that would make this place better.. Absolutely NO complaints!
Oct 23, 2021
got my flu shot very quickly
Oct 23, 2021
In this era of separation from much of real lifee In this era of separation from real life, it is a comfort to have medical intervention just a keystroke away. Thanks for your continued presence in our lives. Judy and Frank P
Oct 22, 2021
Very competent and on-time
Oct 22, 2021
Office visit (for pre-op clearance)was promptly handled and appreciated.
Oct 22, 2021
Dr. Donelson and his very talented staff, especially Lisa, provide top notch care every single visit!
Oct 21, 2021
Excellent!!!! Dr.Hiren Shah is the best and his staff also!
Oct 21, 2021
Staff is wonderful. Dr. Hakim rocks!
Oct 20, 2021
Doctors were very knowledgeable and helpful in explaining. They were friendly and took there time. I never felt rushed. The office was clean and spacious.
Oct 18, 2021
Very clean facility,Professional staff, comprehensive assessment and medical plan established. So glad to be under their care.
Oct 17, 2021
MY APPOINTMENT WAS ON TIME AND ALL WENT WELL.
Oct 16, 2021
I'm very happy with the service my wife and I received.
Oct 15, 2021
Receive wonderful care from Dr. Hakim. The wait time recently was unacceptable. Waited too long in waiting room and then even longer in the exam room. Asked the nurse if there was a problem, she said that probably Dr. Hakim had an emergency! I went to leave and the front desk receptionist, Meda was wonderful and calmed me down. She was able to get Dr. Hakim within 4 minutes. If there was an emergency or if the doctor is running over an hour behind, PLEASE notify the patient and ask if they want to wait or reschedule. I understand that things happen, especially in a medical office but don't just leave the patient waiting that long with no explanation!
Oct 15, 2021
Dr. Hakkim is wonderful! the staff are well organized
Oct 13, 2021
It was my first time there. I did not wait long and my doctor did a very professional job.
Oct 11, 2021
Very professional, clear and thoughtful communication (patient oriented), good follow-up.
Oct 8, 2021
The phone answering is a BIG problem. If the answer machine is off at 8:30 , you should be able to talk to someone. Having a 9:30 appt, and after having a Pfizer booster the day before, I wanted to cancel my appointment. They would call me back in 24 hours. I was not comfortable, muscle ache , and headache, I made it in to avoid a charge.
Oct 8, 2021
The whole support team at this office are very professional and friendly. They truly have your health and welfare taken very seriously. It is easy to find appointments and they practice all the CDC guidelines for safety in their office. I highly recommend these doctors, technicians and staff.
Oct 6, 2021
I already filled this out. Jen was wonderful she never makes you feel rushed.
Oct 4, 2021
Dr. Zarbalian is excellent. Service is rapid.
Oct 4, 2021
Excellent rapid service. Dr. Zarbalian is the best.
Oct 4, 2021
Dr. Shah is a very confidence building spiritual learned physician. He shows close attention to me.He makes me feel better knowing he is my primary care doctor. A very fine healer.
Oct 3, 2021
Very pleased with Front office and my doctor thank you for giving me an opportunity to express my gratitude
Oct 3, 2021
Appointment time and actual contact time with the doctor is very brief, yet he spends a lot of time with me at each visit. My doctor is knowledgeable, empathetic and compassionate. Does a great job at helping me manage my health-care issues, and prevent new issues from cropping up when possible.
Oct 2, 2021
I have been going to this practice for years. I have never been disappointed with any of the staff. They are all professional yet very personable. This is very difficult balance. I especially like that I trust them and their opinions.
Oct 1, 2021
I've been seeing Dr. Hakiem for quiet a few years not and we have developed a great repore with one another. We have built trust and respect for each other and the staff is a wonderful group as well. She is thorough because she wants the best for you, however respects the fact that you know your body as well and is considerate of that.
Oct 1, 2021
Dr Hakim is a wonderful catering physician. She listens to her patients. I am so glad that she was recommended to me
Oct 1, 2021
Dr. Shah is an extremely through, patient and compassionate doctor.
Sep 30, 2021
Hard to get someone to talk to over the phone. The receptionists don't often relay messages to the appropriate persons or messages get lost in between which result in a delay in patients care.
Sep 30, 2021
The doctor was very responsive. He took care my needs immediately.
Sep 30, 2021
The doctors were kind and informative and took time to explain my problem and seemed genuinely concerned in helping me feel better!!
Sep 30, 2021
Everyone was kind and compassionate!!
Sep 29, 2021
Dr Hakim is a true asset to this medical practice . I have referred others to her practice as I trust her opinion as a Physician.
Sep 29, 2021
I think doctors and nurses are great
Sep 28, 2021
Staff very friendly and helpful.
Sep 27, 2021
Dr. Shah is awesome. Knows his stuff. Extremely thorough and knowledgeable. Great staff. On a scale of 1 to 10, I give him a 100. So grateful that he is my doctor. Wouldn’t trade him for anything!!!!
Sep 27, 2021
Completely blown away by the care and attention provided by Dr. Hakim for an urgent visit. I never felt rushed and everything about my issue was explained thoroughly, along with her proposed treatment plan. Her expertise, patience, and kindness made the entire visit a pleasant experience.
Sep 26, 2021
Great office staff and physicians
Sep 25, 2021
Dr Hemen Shah is my doctor- he and everyone there are very caring and professional!!
Sep 25, 2021
Excellent service by Dr. Shah and his staff...
Sep 25, 2021
Had a virtual office visit scheduled with Dr. Hiren Shah on 9/22 at 8:45. After an hour, I called to check on the status. Had to leave a voice message. Call was not returned. The doctor finally called for the appointment at 1:15. No explanation or apology for the unbelievable delay. I feel that this was very inconsiderate and rude. A simple phone call explaining the delay would have gone a long way.
Sep 25, 2021
So far I have had good experiences using your online services. I have come to realize there is information in my Patient Portal I can look up myself without having to speak with a staff member ALTHOUGH the human involvement is still important.
Sep 25, 2021
Always a pleasure to see Dr. Hakim. She is so caring and an expert in her field.
Sep 24, 2021
Consistently Excellent care. Dr. Hirem Shah is a great doctor. Bob Gosline
Sep 24, 2021
I was very happy with Dr. Hakim & all the associates there. She was very thorough & told me everything I needed to know & hear. She cares about my well being. I'm very pleased with the care I received. I already recommended her to my friend for her & her husband.
Sep 23, 2021
Always appreciative of how well Dr. Hakim takes such care of me. Very thorough and informative of my conditions. She takes very good care of me!!!
Sep 22, 2021
DR HAKIM IS THE VERY BEST EVER!
Sep 22, 2021
The personal care is wonderful, the staff members are efficient and friendly. Dr. Hakime and Nita have gone above and beyond to arrange my care in a manner that I am comfortable with.
Sep 20, 2021
Dr. Hakim is pleasant and provides thorough information and support regarding my health. I never have to wait very long to see my doctor.
Sep 19, 2021
My most recent followup in the office was, as always: extremely pleasant. The office is well-organized, and the employees are very efficient and pleasant. My physician, Dr. Hiren Shah, was and is always professional and thorough and makes me feel that he is focused on my needs as he addresses them one by one. All in all, I couldn't ask for a more excellent experience.
Sep 18, 2021
Dr. Shah has always been most professional. He knows my health and continues to monitor me. Have never felt as if he is rushing. Have always been comfortable with Dr. Shah as my primary physician.
Sep 18, 2021
Always have been very satisfied with this office.
Sep 18, 2021
Dr. Hiran Shah is a great doctor and very caring.
Sep 18, 2021
Great support. Wonderful team of doctors. Listen to patients and reply in a way you understand.
Sep 18, 2021
Dr Hiren Shah is thorough and refers to other specialists as needed.
Sep 18, 2021
Your upfront process is not well coordinated. Only one person was working and the waiting room was packed.
Sep 17, 2021
Dr Hakim is great!. Always willing to answer all questions and very knowledgeable. Very kind and personable!
Sep 17, 2021
Dr. Hakim is very knowledgeable and really takes her time with you!
Sep 17, 2021
Dr Shah is very knowledgeable and thorough and makes sure you have a complete understanding of your health issue. He is also the only doctor I’ve experienced that personally calls you with results and will make changes right then. I have only had the doctor’s secretary or assistant call and tell me results and if there is to be any medication changes. He called and last night after 6:00 pm for a dosage change. Very personable and actually saw my husband during a follow up appointment at the same time. He keeps very close watch on your well-being and health and will see you in a week, then two weeks twice and then a month. I’m so glad I switched to him from my previous PCP. Best decision ever! Thank you Dr Shah for treating me like a person rather than a file or patient number!
Sep 17, 2021
While I very much appreciate and praise Dr. Shah's skills and manner, reviewing my meeting with him or, for that matter, any professional services as though it were a restaurant or a movie makes me feel uncomfortable. Regarding medical issues, I am a patient not a consumer. I do not view seeing a doctor as a commercial interaction. It is necessary for my health. I think this trend cheapens the profession and our - meaning patients - role in it. This is serious stuff, not easily reduced to a "one through ten" grade.
Sep 17, 2021
Telephone visit to follow up more than a week in the hospital. Dr. Donelson really listens to me as a patient. I appreciate his wisdom and expertise. All of mine have been telemed or telephone since Marh 2020 due to covid.
Sep 16, 2021
Dr. Donelson is a very knowledgeable, helpful and kind Doctor. He truly loves helping people in-house or through recommendations to specialists. His staff are friendly and easy to talk with.
Sep 16, 2021
Enough time is allotted to meet with the doctor, discuss issues and look for solutions.
Sep 15, 2021
Been going to Dr. Shah for many years. He is the best....:)
Sep 15, 2021
The staff and the doctor were very kind.
Sep 14, 2021
Dr. Hakim very caring and professional
Sep 14, 2021
Doctors and staff are top notch
Sep 12, 2021
It is extremely very best treatment given.No waiting and hear my problems very carefully.Given full corporate to me. Thanks a lot
Sep 12, 2021
Always a welcoming smile when I come in. Never have to sit very long. Get through and out in just a few.
Sep 12, 2021
Outstanding service by staff
Sep 12, 2021
For more than fifteen years I have been a patient of Dr Hakim and I have always been happy with the quality of care I receive from her. She is an excellent, sensitive, thorough, very caring doctor. She is my Endocrinologist but I believe she offers me comprehensive care. I am confident I get the best care and patient education from her. I am very happy with the services I receive at Frederick Internal Med & Endo Services; from checking in, my office visit, Lab and checking out.
Sep 11, 2021
Dr, Donelson has been my physician for over 20 years and has always reacted to my health issues and concerns by effective advice or medication or referrals to specialists when the issue indicated this was the proper need/solution. Of most importance to me is the congeniality present by him and his immediate staff.
Sep 10, 2021
Dr Shah is awesome...he responds quickly, is caring and very approachable....Angie and Jackie are attentive, caring....they are the best!
Sep 9, 2021
Dr Hemen Shah is always responsive, very kind, and listens attentively to issues presented. My husband and I find him very well informed in treating patients. We feel lucky to have him as our GP>
Sep 6, 2021
This appointment I did virtual. It went perfect! The staff has always been very nice!
Sep 5, 2021
Staff is always professional and makes me feel that they truly care about my wellbeing. I am never rushed through an appointment. Dr. Hiren Shah has great attention to detail, has a calm manner, pays attention to what I have to ask/say, and I feel confident that I am getting excellent care. He is a great PCP because he doesn't hesitate to refer to a specialist when needed. All of his referrals have been outstanding as well.
Sep 4, 2021
Always a professional, friendly staff. I feel well taken care of and the staff strives to meet my health needs. Dr. Hiren Shah is great!
Sep 4, 2021
Dr. Hakim and Jin have taken very good care of me for several years. I always recommend Dr. Hakim to all of my friends.
Sep 3, 2021
Love working with your office!!!
Sep 3, 2021
Dr. Hakim is great. She takes her time and explains everything and makes sure you understand before you leave her office.
Sep 1, 2021
Dr. Hakim is all you want in a dr. Thorough, prepared(remembered or reviewed all issues from my visit two years ago) great communicator. Explains everything, shows you everything she is looking at, and walks through all options. Come prepared for a very long wait but ask for a pager to wait outside. Dr Hakim is absolutely worth the wait.
Sep 1, 2021
Your front desk area/reception was a bit chaotic with only one person. Usually you’ve had two! I cont to see Dr Hemen Shah because he is a very comforting medical provider. I would recommend him any time!
Sep 1, 2021
Thanks to Dr. Ho for providing me with excellent health care of my COPD. Charles Gentile
Sep 1, 2021
Dr. Hemen Shah and Shirley are both extraordinary care providers. Will spend the time answering questions and explaining your diagnosis. Appreciate all they do. Jeff
Sep 1, 2021
This is a very attentive office that provides great care! I am happy I chose them to monitor my Hashimotos and PCOS.
Aug 31, 2021
Dr Shah is a very kind and compassionate doctor. He will make sure you get the best possible care. He has a very supportive staff
Aug 29, 2021
No one ever answers the phone.
Aug 29, 2021
Dr. Hakim CARES about her patients. I’ve been seeing her for 14 years, she knows the names of my children, she takes her time during appointments and never makes me feel rushed. She is by far the best doctor I’ve ever had. Highly recommend!!
Aug 28, 2021
I appreciate the ability to stay home instead of a waiting room. My wait to see my doctor has never been very long but using tele-health saves a lot of travel time. My doctor is always prepared and fully knowledgeable of my health status .
Aug 28, 2021
Dr. Hakeem is professional and extremely knowledgeable
Aug 27, 2021
I have always gone to see the doctors at FIMES and consider the care I get second to none.
Aug 27, 2021
I really appreciate the entire staff at FIMES. Everyone is very helpful and considerate when visiting the office, First class care.
Aug 27, 2021
I have the upmost faith in Dr.Kane and his excellent staff always feel my health is in good hands and have never had any issues that could not be addressed great place for piece of mind see Doctor Kane.
Aug 25, 2021
I have recommended to my family members and friends the practice of Dr Hiren Shah. He and his staff are without a doubt one of the most thorough and thoughtful practices that I have ever gone to.
Aug 24, 2021
Waiting time for scheduled appointment
Aug 22, 2021
I found the P.A., very informed about my situation. She was friendly with an excellent chair side manner. I hope to see her on my next appointment.
Aug 22, 2021
Nothing more to add, my visit went very well. Short wait time and the staff was very professional.
Aug 21, 2021
I apparently offended one of the staff. I don't know who or what I did. I will be scheduling my next appointment with a doctor closer to my home in Chantilly, VA, since it's about an hour and half drive to Frederick for me. As you can see from the rating I gave Dr. Shah, I really like him.
Aug 21, 2021
Staff very friendly and effici
Aug 20, 2021
I have been coming there for years. I have had nothing but the best care from the Dr and staff. Enjoy your day. Shirley King
Aug 20, 2021
Jenn and Dr Hakim are awesome they have helped me through some difficult times.
Aug 19, 2021
Dr. Hakim provided me with excellent care and kept me informed throughout the procedure. She listened carefully to my concerns regarding my medical condition and responded to of all my questions with clear explanations and also drew diagrams and highlighted areas in my lab results to help me understand any issues. She clearly outlined next steps and provided a reference sheet of information specific to my condition. I greatly appreciated Dr. Hakim’s expertise and experience, coupled with her kind, and reassuring manner. In addition, Dr. Hakim’s assistant and the office staff were professional and friendly.
Aug 19, 2021
It took over an hour before the doctor seen me. My appointment was at 4:00 pm and the doctor came into the exam room after 5:00 pm. Not sure what takes so long. This has happen more than once now.
Aug 19, 2021
I have always felt that Dr. Hirenkumar Shah took the time to fully listen to our concerns.
Aug 19, 2021
I am grateful for Dr Hiren Shah. He is thorough, knowledgeable and caring. He’ll be my Dr for life.
Aug 19, 2021
Every one is very courteous & helpful, follow COVID protocol. Appointments are completed in a timely fashion, no long waits.
Aug 19, 2021
Love dr Hahim. So easy to talk to
Aug 19, 2021
I am glad that my daughter was able to schedule an appointment with this practice, the care I received was excellent and I was informed of the procedure that I was receiving step by step before I received with no surprises.
Aug 19, 2021
Everything is explained . i leave the appt satisfied
Aug 19, 2021
After nearly 24 years we still remain completely devoted to Dr. Hiren Shah and his fine staff.
Aug 19, 2021
The office was very friendly. They were professional, caring, and compassionate. There was only a 2 minute wait time. Office was extremely well kept and clean. Dr. Hakim is the greatest! She takes the time to listen and anser all questions. I highly recommend this office and Dr. Hakim!
Jun 27, 2021
I can not say enough positive things about Dr. Hakim and her PA, Jin! These ladies are outstanding physicians who really take the time to know their patients and make sure their patients understand their health and work together with their patients to come up with a health care plan.
Jun 25, 2021
Best Doctor ever! Always knows what is going on!
Jun 24, 2021
I absolutely love Dr. Hakim she's a great doctor but I didn't appreciate having my appointment push back 3hours after my schedule time/appointment time! I understand I was her only virtual appointment that day but still feel it wasn't fair to push to me end of her day. If they were going to do that they should of told me instead telling me she running behind all the time. On specific day I had my appointment with Dr. Hakim I had appointment right after her but was force to cancel it last minute because I was originally told she was running late come find out they just kept pushing my appointment later and later with no noticed until I called to find out what was going on.
Jun 24, 2021
Dr. Hakim is always a pleasure to see. She is professionally reassuring, informative, and comforting.
Jun 24, 2021
No more mask requirements!!!!!!
Jun 24, 2021
I had my first appointment with Dr Hakim. She was very thorough and spent time going over my records.
Jun 24, 2021
Dr Hakime is the most understanding health professional I have ever worked with. She goes above and beyond without wasting time. She sees me as a whole person and not as a number or lab slip.
Jun 23, 2021
Office staff is always very friendly and helpful
Jun 22, 2021
Dr. Hakim is one of the best doctors I’ve ever had. She’s very thorough, knowledgeable, and caring.
Jun 22, 2021
I always receive excellent service from Dr. Hakim. Very knowledgeable and professional. Explains everything so even I can understand it. I would go nowhere else.
Jun 20, 2021
Going to a doctor's office is often not a pleasant experience, but going to your office is a PLEASANT experience. Everyone is polite and helpful. It's nice having a doctor who laughs with you.
Jun 20, 2021
I can’t say enough good things about Dr. Hakim. She takes time to explain everything, to ask questions, to LISTEN, and to care. When you leave her office you know you have received her very best care. She is so thorough and you feel like you are her only patient. If you need an endo, she can’t be beat. And her triage nurse was really kind and caring as well. Five star medical care for sure.
Jun 19, 2021
Office was well spaced for safety. Dr. Hemen Shah's service was excellent as usual.
Jun 19, 2021
Very friendly staff, willing to work with you and your schedule. The doctor listens, does not rush you out.
Jun 18, 2021
Everyone is very professional and caring. I have the best doctor in the world..doctor Hiren Shah.
Jun 18, 2021
I appreciate the fact that everyone goes the extra mile to help me with my meds With paperwork l don't understand. The kindness they give me. My mother's been coming to your office forever and l have too. When my daughter moved back to MD from WV she is now going to be a new PT with her husband and two boys. I trust their care .
Jun 17, 2021
Doc is great. Wait times are terrible.
Jun 16, 2021
I love Dr. Hakim, but I had to wait an hour and 10 minutes to see her. My appointment was for 11:00 & I did not see her until 12:10. I asked at the desk if there was a problem at 11:45. They knew of none. No one let me know anything.
Jun 13, 2021
Dr. Hakim is very knowledgeable and professional and I would recommend her highly.
Jun 13, 2021
Great office with friendly and caring staff and Doctors. Have been seen by Dr Heman Shah for 18 years.
Jun 9, 2021
I am over the top happy with this practice.
Jun 9, 2021
They are the most respected doctors and nurses I know. They are thorough and really care
Jun 6, 2021
Waiting an hour or more for a scheduled appointment is not acceptable. My appointment was hurried in and out in less than 15 minutes. Have had the same experience with virtual appts. This happens with every appointment.
Jun 6, 2021
From checkin up until my office visit/procedure my treatment was superb. Dr. Hakim and her staff are warm, friendly, patient, and kind. The atmosphere made it so easy for me to be relaxed.
Jun 6, 2021
Very pleasant and helpful.
Jun 6, 2021
Dr. Shaw always answers all my questions Always is very caring and friendly to me I love him as a doctor and I would definitely recommend him
Jun 4, 2021
I would recommend Dr Hiren Shah. Dr Hiren Shah listens to you and explains test results, etc. Very please with Dr Hiren Shah. Recently I have had tele health visits. The waiting time is a bit too long.
Jun 1, 2021
We had a great experience. The reception routine was quick and thorough and our wait for Dr. Hiren Shah was 10 minutes. Our exams were thorough.
May 30, 2021
Dr Donaldson was supportive, very thorough, compassionate and provided outstanding care
May 28, 2021
I wish that there were more medical teams/offices like this one! While sometimes the wait time is longer than expected, the entire staff at this office is pleasant, efficient, kind, and attentive. I actually look forward to these appointments: Dr. Hakim is personable, knowledgeable, perceptive, and informative.
May 28, 2021
You do it all well. Thoroughly cared for in designated time promptly!
May 27, 2021
Dr. Shah was not told to contact me on my land line ph: number (301-271-3845) my two previous appointments. Therefore I have requested an office visit. Thanks,
May 27, 2021
As always, everyone is kind and patient. I have been recommending this office for 8 years and will continue to do so.
May 26, 2021
Dr Shah always listens to me, really listens. Some doctors seem to rush so much and don't listen, but Dr. Shah always takes his time. I don't mind when he runs late, which he did not do on my most recent visit, because I know when he does run late, it's because another patient needed extra help. I trust that Dr Shah takes the time to give it
May 26, 2021
Felt Ms. Yuan was so educated and really listened to me. She could quickly become one of my favorite medical doctors.
May 25, 2021
As always, my appointment with Jen was pleasant and productive. She looks at all of my health issues, and how they affect my diabetes and visa verse. Appointments are often always right on time and all the members of the staff are professional and personable.
May 23, 2021
I have been seeing Dr. Donelson for 15 years or more! I have every confidence in his medical expertise!
May 22, 2021
Dr Hakim is my Endocrinologist. She is thorough, knowledgeable and her bedside manner is second to none. Everyone on the office staff is so nice and accommodating. Their smiles are contagious and they help you relax. The lab tech is awesome! I never feel the needle😃I highly recommend this office and Dr Hakim
May 20, 2021
Have been a patient with your practice for over 35 years. Never once have I second guessed my physician nor his nurse. They listen to what I have to say and make sound judgments based on my complaints ad/or illnesses.
May 20, 2021
It was a pleasure visiting your office. Dr. Donelson has been my physician just about the time he started practicing in Frederick. I would be hard pressed to find another doctor who I trusted as much! Everyone I came in contact with was cordial and knowledgeable, especially Lesa Wallace.
May 20, 2021
The office staff is very efficient. Dr. Hakim is amazing. She is always very thorough and informative.
May 18, 2021
Dr. Hakim is friendly and thorough - virtual visit
May 18, 2021
My visit to the office, and with the doctors was very productive.
May 18, 2021
The only problem is the wait time. My appointment was at 10:30 a.m., not seen until 11:15 a.m.
May 16, 2021
Very professional and caring doctors. Takes the time to listen to you very thorough.
May 15, 2021
Always feel am being listened to.
May 14, 2021
I've been going to this practice since 2011. I see Dr, Hakim who is very kind and always listens to my concerns, and answers in layman's terms.
May 14, 2021
I love this practice. Both my Primary Car Doctor and Endocrinologist are at the practice. It is easy to schedule an appointment and the staff and the doctors listen to what you have to say and they provide excellent service.
May 13, 2021
Outstanding Staff! Doctor was OUTSTANDING! I am so glad after all these years, my Doctor knew about my health issues! What a relief!!!
May 13, 2021
I'm so happy with service and clean facility and love my Dr
May 12, 2021
I like the appointment reminders.
May 11, 2021
I typically see Dr, Hiren Shah three times per year, but have only had "virtual" visits since Covid 19 restrictions started. Following comments are based on many years of in-person visits for both Dr. Shah and your lab.
May 10, 2021
Dr Hakim has been monitoring my situation for several years. She is very thorough and good about explaining my condition. Always takes the time needed and is always very pleasant.
May 10, 2021
Ms.Yuan is terrific.She has counselled and cajoled me into continually improving diabetic numbers.She is compassionate,knowledgeable and very nice.
May 8, 2021
Dr Hakim is very thorough and knowlegeable with my healthcare. I am very pleased with being her patient!
May 7, 2021
Frederick Internal Med & Endo SRVS office staff are very professional and polite as well as the nurses who are very professional friendly and easy to talk with. The Doctors are A1 with listening to your issues diagnosing your problems.
May 7, 2021
I continue to be very pleased with my association with FIMES
May 6, 2021
I have a very high regard for Dr. Donaldson, Lisa, and the rest of the staff.
May 5, 2021
It is the most poorly run office o have ever dealt with. Dr. Hakim is great, but the office is terrible. You can never reach them, thecanswering message says they'll get back to you within 48 hrs, and incorrect lab form requests were sent from last year Nd not the ones needed. No matter how great a doctor is the inefficiency of the staff isxa major problem.
May 4, 2021
From start to finish, everyone was professional, friendly, and efficient.
May 3, 2021
I think that Dr. Hiren Shah is an excellent doctor.
May 2, 2021
The Patient Portal leaves a little bit to be desired. Lab results almost never seem to make it and every time I try to login after a long absence I have password problems.
May 2, 2021
I have always been happy with the services provided by FIMES. Dr. Hemen Shah is my primary care physician and Dr. Hakim is my endocrinologist. I have referred several friends to both of them.
May 1, 2021
Just wish we knew how to make our virtual connection better. Dr Shah is wonderful, caring, smart, and loyal to his patients. We are most grateful to have him for our doctor!
May 1, 2021
I had a virtual appt. with Dr. Hakim recently. One office visit and Two virtual visits total.
May 1, 2021
Dr.Hakim is an excellent doctor.
Apr 30, 2021
It is very convenient to see the Doctor without having to leave home.
Apr 30, 2021
Dr. Donelson treats my husband and me like family. Super person as well our doctor.
Apr 30, 2021
Excellent Practice, would recommend.
Apr 28, 2021
I have been going to the company for over 20 years and very satisfied with the services offer
Apr 28, 2021
I had an appointment and waited an hour and never had the appointment. I then had to send an email to the office to reschedule. I was not a happy camper. The system at this office is antiquated. Needs to be updated and allow us to make online appointments. The providers are good, but you need another endocrinologist. Jin and Dr. Hakim are swamped.
Apr 27, 2021
Jin takes excellent care of me. She is friendly and personable while sticking to the facts of what is needed for my care treating Type II diabetes. She is a trusted member of my wellness team!! Wouldn't do without her.
Apr 25, 2021
Was a little upset that I had to wait 30 for my appointment. This was a virtual one and it just seemed like it should have gone more smoothly
Apr 24, 2021
Dr. Hakim always takes her time to talk to you and makes sure you understand.
Apr 24, 2021
Staff is friendly and doctor is very cordial, helpful and polite. Doctor has lot of patience to listen and advice the patient.
Apr 24, 2021
Keep me informed and Portal up to date with visits and medical history
Apr 24, 2021
Dr. Hakim is one of the best doctors around. She is compassionate and explains everything in detail. She is extremely knowledgeable and I trust her very much.
Apr 23, 2021
I have struggled with three things since joining the group as a new patient first: the website claims the office hours begin at 8 am but there is no information indicating that the telephones will not be available until later in the office hours, I have had a problem trying to get into the office to speak to the front desk at 8 am and staff did not pick up the telephone even when you can clearly see them in the office. I am not clear on when telephone hours begin but certainly this should be clear to patients and made clear on the website. secondly: the wait time for your appointment -- heard to imagine -- the fastest appointment I have ever had has been a 50 minute wait time. I think if you want patients to be more satisfied, you may want to alert them to the likely wait time at check in and allow them to use their time more wisely - perhaps consider giving the patients one fo the reservation wands that restaurants use wait listed persons needing a table -- people in downtown Frederick at least can move around freely downtown awaiting their table at the restaurant knowing the "wand" will alert them when their table is finally available. something should be done to make things better for the patients when we arrive "on time" but the provider is not keeping the schedule as expected. third: I came for a Shingles shot -- the first one took 45 minutes to put into my arm - I was told by my doctor to get one and that no appointment would be needed. I was told to just drop in during business hours and all would be well. I called ahead of my arrival and asked again if my dropping by was acceptable and whether a specific time would be best. I was given no instructions to arrive at a "best time" but I can tell you that didn't seem the case with reception upon my arrival. Reception seemed less than pleased and in fact told me I was not there during any of my doctors office hours and seemed disbelieving that i had been instructed to arrive as such.
Apr 23, 2021
Despite limted time doctors have, Dr Hiren Shah always uses his time wisely and gets the needed information to you and update your health profile and prescribe any needed medications.
Apr 22, 2021
Easy. Access, professional care.
Apr 18, 2021
Dr. Hemen Shah did a great job with our ( me and my wife ) first ever health exam. He explained everything to us in a very clear manner. He was also kind and friendly. All of the staff was great – they were very helpful.
Apr 18, 2021
We love Dr. Hakim, but the wait times becoming more and more horrendous. To wait in the back room for over one and a half hours is disrespectful to us; and our time is valuable too.
Apr 17, 2021
Two of my respected specialists named Dr. H. Shah when I asked for recommendations for a primary care physician. I've only had one appointment, and I was not disappointed. The office staff is professional and courteous, and his nurse surprised me with a transcribing app on her phone that aided communication (I'm hearing impaired). Dr. Shah is thorough and personable. I didn't feel rushed, and he answered all my questions. He even personally called later the same day of my appointment with blood test results.
Apr 17, 2021
As usual everyone very efficient and professional
Apr 16, 2021
Jin is always so personable and friendly. I really enjoy our appointments.
Apr 13, 2021
Now that I can't travel very well, the phone appointments are great. I don't remember when my next one is! Please send me a rreminder. Thank you, Penny Lee
Apr 12, 2021
Been coming here regularly for a number of years.
Apr 11, 2021
Only got two shots and it really should not have taken 35 minutes. Love Dr. Hakim
Apr 11, 2021
Dr. Shah and his staff took excellent care of me during a recent health episode. They are kind, caring and very helpful.
Apr 10, 2021
Everything was fine with me and my wife see you in three months.
Apr 9, 2021
Professional, timely and empathetic service. Doctors took the time to understand the issues.
Apr 9, 2021
Everyone is super nice. No complaints!
Apr 8, 2021
Our appointments are always on time. We have a wonderful repor'e with Dr. Donelson.
Apr 4, 2021
Doctor Hiren Shah is a very caring physician and it shows through the operations of the entire office. Thanks for caring and for your operational planning and success.
Apr 3, 2021
As always, Dr. Hakim is my hero. Her sincerity, subject matter expertise, humor and "bedside manner" — even in these COVID times of virtual visits — are beyond reproach. Applause! Applause! Dr. Hakim is a rock star. And I am happy to head up her fan club. Sure and certain.
Apr 3, 2021
My most recent visit was an ov. Which was great. It's always nice to actually get Into the office. I also like the online visit because if it's slow in the office I can get things done at home until it's my turn to be seen. So that's a better use of my time. And Jin's time.
Apr 3, 2021
Excellent staff, all are helpfull. I feel very comfortable going there. Thanks again.
Apr 3, 2021
Dr. Hakim is extremely knowledgeable in care of diabetes and thyroid issue patients.
Apr 2, 2021
Dr. Shah is very easy to talk to. He answers questions completely and looks at you as he talks. I think he is very thorough in his exam.
Apr 2, 2021
Dr Shah demonstrates interest in client's condition and questions, plus, communicates very well, without hurrying the office visit.
Apr 2, 2021
it was a firsts visit so will follow up after blood test results.
Apr 2, 2021
Staff and doctor both are very supportive and spend full time and listens to your concerns and guides us in right direction
Apr 1, 2021
very nice staff they are very friendly and take time to answer any concerns.
Apr 1, 2021
Love Dr Hakim and everyone there
Apr 1, 2021
I trust Dr. Hakim's judgement and recommendations completely
Mar 31, 2021
Fred Int Med & Endo Srvs is a professional and proficient office that provides diabetes support and other services. They are on top of the medications and information needed to control diabetes so you can live a healthy productive life.
Mar 30, 2021
Everyone is always very friendly andf helpful, especially Dr Hakim.
Mar 30, 2021
There very nice, and kind people
Mar 29, 2021
So far the online has been very good and accurate.
Mar 29, 2021
I love Dr. Hemen Shah... he spends time with me and in this day and age that is rare... he’s a great Dr.
Mar 28, 2021
My doctors are extremely thorough and take plenty of time with me.
Mar 28, 2021
This wasn’t an office visit so some questions are not relevant.
Mar 28, 2021
Dr. Hiren Shah is very knowledgeable and friendly. BUT... I did have to wait for over an hour Thursday...
Mar 28, 2021
The staff at FIMES are all very helpful and courteous. The doctors and physician assistants all take the time to give their attention to everything a patient is experiencing and provide a very thorough evaluation during each visit.
Mar 26, 2021
Dr. Hakim is truly a one of a kind. Takes time to explain and makes sure you understand.
Mar 26, 2021
All staff were very pleasant and helpful starting with the phone call to schedule my visit. I was impressed by the professionalism, capabilities and friendliness of the staff.
Mar 25, 2021
My Dr Jean Yuan is the best
Mar 21, 2021
I have been seeing Dr. Hakim for 17 years. She is an absolutely fantastic endocrinologist and a most kind and caring person! I have been recommending her for years to everyone I know. May God always bless her and protect her! Anna Ciampa
Mar 20, 2021
Very convenient and helpful.
Mar 20, 2021
Dr. Hemen Shaw is wonderful! Takes his time and very thorough!
Mar 20, 2021
It is a friendly atmosphere.
Mar 19, 2021
My Dr was very thorough and helped me see what I needed to do. She is so nice to work with.
Mar 19, 2021
Dr Hemen Shah is awesome! He was very thorough during a severe asthma attack and gave me meds I’d need to recover to keep me out of the hospital. So glad I switched to him for my PCP!
Mar 19, 2021
Dr. Hakim is wonderful, she listens and I never feel rushed. She makes sure I fully understand my lab results and her recommendations.
Mar 19, 2021
This review would have been 5 stars but the numerous time I called, left a message and received no call back is frustrating.
Mar 19, 2021
Can't speak highly enough about Dr Hakim. Super smart and knowable as well as caring. She just awsome.
Mar 19, 2021
Dr Hiren Shah is thorough and attentive. He has referred me to other specialists as needed.
Mar 19, 2021
Dr. Donelson and Lesa are the absolute best. They have always been wonderful to my family and we trust them implicitly. I was so appreciative to have Dr. Donelson overseeing my care at Frederick Memorial Hospital when I had my stroke.
Mar 18, 2021
I and my spouse (Harry) have every confidence in our physician Dr. Hiren Shah. We have been patients at this practice for over 12 years during which time there have been several hospitalizations. On those occasions Dr. Shah is always the first person in the room every morning to exam and check on our status as patients. In office visits are always timely and thorough. We are very fortunate to be under Dr. Shah's care. He is an outstanding physician.
Mar 17, 2021
Dr. Hiren Shah is a very understanding doctor and easy to talk to. He is very knowledgeable.
Mar 16, 2021
The staff is helpful and knowledgeable. My doctor is thorough and listens to my concerns . The office is great!
Mar 15, 2021
Very caring in every aspect of the client experience.
Mar 15, 2021
Virtual visit was easy to access.
Mar 15, 2021
Dr. Hiren Shah is a very caring, thorough doctor. We have been seeing him for a number of years & we couldn’t be more pleased with his care.
Mar 14, 2021
I can't imagine a better office staff and environment than I experience at FIMES. I feel perfectly comfortable and at ease at those times when I have appointments at their office. My physician, Dr. Hiren Shah, is the absolute best. Staff is caring and efficient. Overall, it is an extremely pleasant experience -- just the way a doctor's office should be.
Mar 14, 2021
It was very rewarding and helpful;but I admit I truly like in person much better.
Mar 14, 2021
Dr. Hiren Shah is great !!!
Mar 14, 2021
Dr. Hakim is very informative. She is friendly to speak with and takes time to listen to you. I highly recommend Dr. Hakim should anyone need an endocrinologist.
Mar 14, 2021
I ALWAYS FEEL COMFORTABLE AND WELL ADVISED.
Mar 14, 2021
I am very pleased with this practice. Everyone is pleasant and eager to help. I feel comfortable in their care.
Mar 14, 2021
Dr. Shah is THE BEST. He is thorough and so so kind. I love my doctor.
Mar 14, 2021
Dr. Donelson is a caring individual who listens to what you say. He takes time to hear you. I have had him for my Internal Medicine doctor for about 20 years now and still see (and phone) him after I moved 100 miles away. I do have an issue about the timeliness of the office staff returning phone calls -- even if it's just to set up an appointment. At one point, the office had a self scheduling page on the website which i thought was a useful idea but i can't seem to find that any longer. Good doctors, good practice.
Mar 13, 2021
We have been coming to this practice since 1997 and would never go any where else. The doctors here are the best.
Mar 13, 2021
No improvement ever needed ..very professional , friendly , caring staff
Mar 12, 2021
Dr. Hiren Shah is always polite, listens carefully, and treats his patients with curtesy. He is a gentleman physician.
Mar 12, 2021
Always easy and comfortable
Mar 12, 2021
I can’t imagine my life without Dr. Hiren Shah. The most compassionate, caring & intelligent doctor I’ve ever known. And I see a lot of doctors. Both partners ( Dr Hemen Shah & Dr. Donalson ) are also great when on call after hours to answer my needs. Couldn’t be more pleased w/ FIMES !
Mar 12, 2021
Dr. Hakim is the BEST!! She is a wonderful doctor who knows what she is talking about!! She has really helped my thyroid and has helped me to feel better physically and mentally with half a thyroid. She is so nice, down to earth, she listens, she gives good feedback, and she tells me when I need to change my ways (when I am doing things that are not good for me and my thyroid) LOL! She is simply the best and she is a beautiful person inside and out and always has a smile for me. I love her as my doctor. She makes thyroid disease more bearable! Side note: I fell in my driveway before one of my appointments, and I was running late, so I hopped in the car and went. When I got there Dr. Hakim and staff were so attentive to me and my fall. They propped up my leg, gave me something to clean up the road rash, got ice for me and checked it out to make sure it was nothing serious. I can't say enough about this practice, the people, and Dr. Hakim. LOVE THEM!
Mar 11, 2021
Dr Hakim is awesome!!!!! She is thorough and very kind!!!
Mar 10, 2021
I felt very much at ease with Dr. Hakim with her and her office personnel. I had no problem understanding the problem as she explained it to me, or the treatment plan she had in mind.
Mar 7, 2021
Dr Haikim is the best Doctor I'm had--ever. (I'm in my mid 50's!) She listen's, really listen's to you. Everyone in the office is friendly, respectful and courteous.I've been seeing Dr. Haikim for many years now and have been very happy with her expertise.
Mar 7, 2021
Great doctor, but the wait time is terrible. Need to schedule less patients. Or have a nurse practitioner for those that need less care. If you have time to wait, than he is a great doctor. Takes his time with you. Builds a repour with his patients.
Feb 28, 2021
Dr. Hakim is the BEST Doctor ever! She truly cares about her patients-head to toe!
Feb 26, 2021
Dr Hakim & her staff always taken the time to really listen to myself and other family members who are their patients. Dr Hakim is a compassionate, brilliant Endocrinologist who we trust completely with our thyroid health.
Feb 24, 2021
Dr. Hemen Shah spent time during my 'virtual visit' answering my questions as he usually did during our face-to-face appointments . Last office visit was in 2019.
Feb 21, 2021
I have been a patient for many years and have always been satisfied with the Dr. and the entire medical team.
Feb 20, 2021
The video and the service was perfect. I would like to thank the doctor for her caring attitude and we love her a lot
Feb 19, 2021
Staff was kind, office was clean and Dr Hakim was clear in explaining my health concerns
Feb 18, 2021
Have been under the care of Doctor Hakim for many years now and can't say enough about her. She has always given me her time and expertise, explaining everything fully and working creatively on solutions to my issues. The practice is efficient and friendly.
Feb 17, 2021
Dr Hiren Shah and his staff are wonderful, kind, caring and very intelligent. Love them
Feb 13, 2021
Great practice. Professional and caring environment.
Feb 13, 2021
It would be better if the calls were answered or mesages returned in a timely manner. I had to call a few times to be able to schedule my appointment eventhog I left a mesage to call me back. I am happy with my Dr.
Feb 12, 2021
Dr. Hakim takes a personal interest in my health and well being. She listens, but also asks lots of questions. I trust her feedback and recommendations.
Feb 12, 2021
Very thorough examination by Dr Shah and review of all of my health concerns. Left me feeling that all is being done to keep me healthy and able to get the most out of life. Thank You
Feb 12, 2021
Very nice friendly and professional.
Feb 11, 2021
Dr.Hakim is very thorough. Takes her time and discusses her findings so you understand. Just a little too long waiting in the room.
Feb 8, 2021
Very kind n look forward to visits.
Feb 6, 2021
I had a good appointment with Dr. Hakim. She covered all the needed Information about my blood work and all my health issues. I always look forward to my appointment with her. I will be glad when we can resume actual office appointments. Thank you.
Feb 4, 2021
Best doctor service. On time and a good follow up.
Feb 4, 2021
Dr Hakim is great to deal with in person or online!! Explains my medical situation in terms I understand!! The staff pre-call is a great way to handle getting my history/med list etc. Signing in to the virtual appointment is very easy!!
Feb 4, 2021
Attentive to patient needs
Feb 4, 2021
Dr. Hakim and her PA, Jinhui Yuan, are truly experts in their field. I see Jin for regular follow-up care, and she provides coherent, reliable information and explanations concerning my condition, lab work, and medications. Jin expresses intertest and concern for my overall well being and includes me in every step of my care plan. I highly recommend Dr. Hakim's practice for any endocrine issues.
Jan 30, 2021
Excellent care and service
Jan 29, 2021
Everyone I have encountered during my visits to your office have been professional and kind. I feel like the people I see know what they are doing, so I believe I am getting very good attention.
Jan 26, 2021
I was not happy with the NP. I didn’t feel she listened to me. Dr Hakim is wonderful.
Jan 26, 2021
The staff is friendly and efficient. Dr. Hakim is a great doctor.
Jan 22, 2021
I need to speak with the office manager. I had a virtual visit last week with NP. SHe was one hour late to appt and never said sorry. Never gave me name of nutrionist to call and never gave me blood sugar levels ranges once i check blood sugar. I need to request all my records so that I can deliver to nurtionist. Patient portal does not work. Christie Ferri
Jan 19, 2021
Very pleased with online visit, all questions answered and advice given.
Jan 18, 2021
I am very satisfied with the on-line appointment with Dr. Shah. It went very well, and all my health issues were addressed.
Jan 18, 2021
Very impressed with the thoroughness of my examination, it was exactly like being in the office. Dr. Hemmen Shah didn't miss a thing.
Jan 18, 2021
Outstanding... on time, no tech difficulties, easy!
Jan 15, 2021
Dr. Hakim listens and is responsive. I have 100% confidence in her care.
Jan 14, 2021
Dr Hiren Shah is the best GP i've ever had. He is attentive to my needs and consistent in his follow ups. The facility as a whole is supportive of patient inquiries and prescription refill requests.
Jan 13, 2021
Office personnel, nurses and doctors were all very nice in taking care of me. and the service I got. was appreciated.
Jan 13, 2021
I am always treated with kindness and professionalism. Thank you for your care.
Jan 13, 2021
While a virtual visit cannot approach an actual visit, the appointment satisfied all my concerns regarding my health.
Jan 13, 2021
As always Dr. Hakim is the best!
Jan 12, 2021
Dr. Hemen Shah has been my primary care doctor for the last 20 years and I have been quite pleased. On those rare occasions I’ve had to see the other doctors in the practice, Dr. Hiren Shah and/or Dr. Donelson, they have also been wonderful.
Jan 11, 2021
FIMES is very accommodating and understands the needs of their patients.
Jan 7, 2021
Everyone is polite and helpful.
Jan 6, 2021
Love Dr. Hakim and Jinn the nurses and staff are outstanding and patient focused.
Jan 1, 2021
It was easy and thorough. Not rushed. Great place and great system they are using to take care of their patients.
Dec 31, 2020
A great medical practice in every respect!
Dec 28, 2020
Very satisfied with our on line appointment. As usual Dr. Hiren Shah listens and gives good feedback. I,m the one who needs to be better prepared with notes so I don’t forget things I think about weeks prior to our on line Appointment! Have a safe and wonderful New Year. E Hegner
Dec 28, 2020
Jen is always kind, gentle, understanding and competent. I’ve met with Dr Hakeim and felt the same way. The office is so friendly, I actually enjoy going to my appointments (you know, if you have to go to one...)
Dec 24, 2020
Dr. Hakim is a wonderful, caring, and knowledgeable endocrinologist
Dec 23, 2020
Very happy with this provider since joining. Have no intention of changing.
Dec 23, 2020
I have always received the most professional and thorough care from Dr. Hiren Shah and his staff.
Dec 21, 2020
Dr. Hakim has been a lifesaver. Until I saw her I was exhausted and she found that my thyroid wasn't working properly.
Dec 21, 2020
Dr Hemen Shah is a thorough, patient, caring physician. We are lucky to be in his care.
Dec 20, 2020
Dr Hakim is a very competent physician and I would recommend her to anyone seeking thyroid treatment. I was a primary patient of Dr Hemin Shaw. I was disappointed with his coverage of my health. I have left his practice for another PC several years ago.
Dec 18, 2020
My online appointment was very satisfactory. I like live appointments (in the office) better, but my online conversation with Dr. Hakim was excellent.
Dec 18, 2020
Excellent online appt. Enjoyed being able to talk with Dr. Shah in a covid safe manner.
Dec 17, 2020
I truly feel cared for at Fred. Int. Med & Endo Srvs! I highly recommend them!
Dec 17, 2020
I have always been pleased with the results from my office and phone consultations.
Dec 16, 2020
Dr Shah and the staff are great
Dec 14, 2020
Excellent service would recommend
Dec 14, 2020
It was my first in office visit and I was not happy my appointment was at 12 I arrived at 11:45 and was given a pager and told to wait in car until pager goes off. I waited until 12:35!! Pager never went off so I went back in and ask if I was still going to be seen the receptionist called in back and someone came right out. I truly think they forgot about me. Staff was friendly. But I was not happy about the wait. I had another appointment that day and was late.
Dec 14, 2020
I love Dr,. Haikim. She is so friendly, through and helpful and at the same time professional . She has helped me immensely diana
Dec 11, 2020
For at least the past 15 years the fine physicians here have taken excellent care of me. They feel like family. Thorough and knowledgeable they have helped me through the good times and the bad. Wouldn’t consider going anywhere else. I am a retired eye doc and trust the care I receive here and you should as well.
Dec 11, 2020
Dr Hakim is very good, but always is late often by 30-60 minutes.
Dec 10, 2020
Dr. Donelson has been very realistic and supportive about my health status and when I can go to work. He has been attentive. I sincerely appreciate this. Many doctors have not been this way. Thanks Dr. Donelson. My only recommendation is with his receptionist. I have called and left messages that is never responded to and I have to make 2-3 calls and it can take up to a week to hear back. It always goes to the voicemail and never do they pick up anymore.
Dec 9, 2020
I have been a patient here for many years and I absolutely love Dr. Hakim and the staff there have been great.
Dec 8, 2020
Very professional and helpful
Dec 8, 2020
Dr Hiren Shah has been my personal physician for many years and continues to provide excellent health care services and advice. Appointments are easy to make and wait times are reasonable.
Dec 7, 2020
My first time there the office was clean the staff was very nice my wait time to see the doctor was not long at all and the doctor was very nice and to the point so for my first visit I would have to give them a 10 so thanks
Dec 7, 2020
I love my doctor! The virtual appointment went well the connection was perfect. So I waited online for a while and then hung up. My doctor called me back. And we went back online for the virtual appointment.
Dec 4, 2020
Have been a patient of your for over 30 years. Fully trust this practice.
Dec 4, 2020
I like the doctor and service they provide
Dec 3, 2020
I love Hemen Shah but the waiting is too long and when you call to talk the Dr. Nurse they never call you back. Plus should have a different number to option to make or cancel appointments.
Nov 28, 2020
Dr. Hakim takes a lot of time and is great at listening to the patient. However, scheduling is a nightmare.
Nov 27, 2020
Dr. Hakim is amazing. She spent a good deal of time with me.
Nov 27, 2020
I have used this practice for over 8 years and would never consider going any where else. Everyone is always pleasant, I have never felt rushed, and all phone calls are returned the same day. I highly recommend them.
Nov 23, 2020
Appointment was great. Dr. HeKim is a wonderful dr.
Nov 23, 2020
They, as usual were great and went through My readings with great advice! The PA then adjusted My Pump !
Nov 20, 2020
Dr. Hakim impresses me greatly. She obviously has great medical skill and genuinely cares about her patients. She's as happy that I'm feeling much better under her care as I am.
Nov 20, 2020
Service was great even with a full waiting room. Still can’t access the patient portal but working with the help desk in that issue
Nov 18, 2020
Online presence is very good.
Nov 13, 2020
Dr Tolino always does a very thorough job. He has been my Pulmonary Physician for many years, and has helped me manage my asthma very successfully. The telemedicine appointment worked very well. Five stars!
Nov 12, 2020
My on line visit the other day was great - - because I didn't have to wait over an hour to be seen. I understand there may be an occasional "emergency" that would cause me to wait, but every single time I have been in the office over the years, the wait has been ridiculous. Also, since there's no where else to leave feedback, I'm adding here that furniture is outdated, worn, torn and uncomfortable in many places. On a positive note, I appreciate the knowledge provided by the doc and PA.
Nov 12, 2020
I give the practice a 5 star rating. The staff and physicians care about the patients and spend the necessary time with us to make sure we understand what we need to do.
Nov 11, 2020
When you first walk in you are welcomed and assisted; and it gets even better from there. The people here are professional and act like they like their jobs and the clients! You don't find this most places. My doctor, Dr. Hakim, is compassionate and listens carefully while I talk. She also she explains and shows me what we are talking about so I don't worry. She monitors my case closely but with confidence and offers me reassurance. I could not be more pleased.
Nov 9, 2020
Dr. Hakim is an excellent physician. I would highly recommend her to anyone who needs an endocrinologist.
Nov 6, 2020
Very friendly staff & Dr. Jin is a very good doctor.
Nov 6, 2020
I find it difficult to communicate with office staff. Getting phones messages returned etc.
Nov 5, 2020
Madj makes every effort to try to regulate my Thyroid hormones and is quite patient with my lifestyle. I have been going to her for almost 2 decades and we have both learned much from one another. She's not afraid to try something "different" to help me with my systemic ups-and-downs. Charlie Mann
Nov 3, 2020
I have been seeing Dr. Heman Shah for the past twenty years. He is a excellently physician.
Nov 2, 2020
Absolutely the best! I have never been to a doctors office that truly gave me their all. The compassion during my biopsy was amazing and heartwarming.
Nov 2, 2020
Dr. Hemen Shah is my family doctor and I trust him with my, my wife’s, my Mother and my Mother in Law medical decisions and recommendations.
Nov 2, 2020
Dr. Hemen Shah was thorough and clearly explained my treatment.
Nov 2, 2020
I was not sure that my voice-mail was received. I called twice before and no answer. The next day I received a call from the secretary.
Nov 2, 2020
I love Dr. Hiren Shah. He has kept me alive for a long time. His staff is great too. Eleanor McClain
Oct 31, 2020
Super interest and support from everyone. Couldn’t be nicer.
Oct 30, 2020
Dr. Hakim is extremely knowledgeable and always takes her time explaining things to you. She's always willing to answer and questions and never makes you feel rushed. You can really tell she cares about her patients!
Oct 29, 2020
this office is by far the most unprofessional it is never on time this app was 2 hours late and lasted five min why some one cant call and tell me she is behind is not right i will be looking for new place
Oct 29, 2020
It would be helpful to not have to wait till so far out to get an appointment.
Oct 28, 2020
Smooth transaction. Clear video and sound.
Oct 28, 2020
Jenn is great, but if the rest of my family wasn’t treated here, I would go somewhere else. They were over four hours late for my first virtual appointment, and an hour and 15 minutes late for my most recent one. Not to mention it is nearly impossible to schedule because the staff don’t ever answer the phone, but simply put you right in voicemail. It took me multiple messages over 2 weeks to get my last appointment schedule to the point that I was leaving messages saying “please call because I only have 4 days of my prescription left.” Maybe it is a compliment to the drs that they are so busy, but they are clearly overbooking to the detriment of their patients. While I felt that I received proper attention and care when I was finally called for my first appointment, I felt rushed during the last one and as if my concerns went unaddressed.
Oct 27, 2020
I've waited over an hour to see the doctor a few times in the last year and a half. Same for my wife. I called 10/12 and 10/15 to get an appointment with Dr Shah. My call went right to voicemail each time and no one got back to me till 10/19. I love Doctor Shah and the care he gives, but waiting that long for a call back and at the office is ridiculous. I am considering getting another primary care doctor
Oct 26, 2020
I've been using FIMES for a few years and have been very please with the service. The wait times were good before COVID and video visits are great as I can do what I need to do while waiting for my time.
Oct 26, 2020
This is a very friendly office, from the receptionist to the Doctor. It is a very professiuonal office without giving up the caring for the individual. I would rate more than 5 stars.
Oct 26, 2020
When confirming an appointment, it would be helpful to specify “virtual” or “in office.”
Oct 23, 2020
Dr, Hakim is the best doctor I have ever been under the care of. With her you are a person, and a patient and she listens to your concerns and responds. She is extremely knowledgeable in her area of medicine.
Oct 23, 2020
Exceptional service by the Medical Officer and staff.
Oct 21, 2020
The staff is very helpful and friendly.
Oct 21, 2020
Very well taken care of by this practice
Oct 20, 2020
Excellent care from Dr. Hiren Shah and the support staff.
Oct 19, 2020
Very engaging when online. Thorough and timely visits by the doctor.
Oct 19, 2020
It hard to get in touch with someone in the office
Oct 18, 2020
Been coming to Frederick Internal Medicine and Endo for numerous years will definitely continue The practice have amazing Doctors and employees.
Oct 17, 2020
The therapist was aware of my history and did an evaluation and explained what we will work on for my therapy.
Oct 16, 2020
Very efficient video connection. Comfortable having a appointment on line. All questions answers always happy with Dr. Donelson.
Oct 15, 2020
Dr. Hiren Shah is an excellent doctor. He listens to my concerns and is very proactive in working with me regarding my health. The entire staff are friendly, knowledgeable and willing to assist the patients with their medical needs.
Oct 14, 2020
My medical needs, directly and by referral have, over the years have been addressed appropriately.
Oct 12, 2020
Jin always takes her time with me, she asks a lot of questions and is very thorough. I have a lot of confidence, and feel secure, in her care.
Oct 9, 2020
Very pleased with how much time and interest both the person who did the intake before Dr. Hakim came in and Dr. Hakim was very thorough explain things and took her time with me
Oct 9, 2020
Frederick Internal Medicine and Endo Services is top notch! They care for there patients and you are NOT treated like a number, you are treated as a person. They take there time with there appointments and they listen and they truly care. Would recommended everyone to go to this practice!
Oct 8, 2020
My appointments are typically educational and I really appreciate the time that the doctor expense with me. The only thing that seems to be consistent, is the wait time. My appointment was almost 45 minutes behind (and it was a morning appointment).
Oct 7, 2020
Dr. Shah is caring and always ready to listen.
Oct 7, 2020
My last visit was by phone. It was very covenient and as always helpful. After a few minutes I had a diagnosis, information and a plan for recovery. My prescription was called in and I was confident that I knew what to do.
Oct 7, 2020
Dr. Hakim is second to none!
Oct 6, 2020
I have been a patient here for many years, both for my primary physician and my endocrinologist. Both have done a good job of keeping me healthy despite several physical problems. I have recommended them to many people over the years.
Oct 5, 2020
FIMES provided professional, courteous and empathetic service.
Oct 5, 2020
When I go to Fred.Int.Med & Endo I get great care and service. The doctors take the time to listen to your concerns, and try to help you in any way. Also the nurses are helpful and understanding.
Oct 5, 2020
It was good no waiting in waiting room. Good alternative.
Oct 5, 2020
Pleasant and efficiently operated medical office.
Oct 5, 2020
Always available in any emergency. Great office staff and great team of physicians, especially Dr. Andrew Donelson and his team.
Oct 4, 2020
I've used FIMES since I've moved to frederick in 2010. Nothing but great service from the doctors and staff. Very professional and certious to any of my needs. Definitely recommend them if you are looking for a doctor.
Oct 2, 2020
Great care & great staff.
Oct 2, 2020
Dr Shaw and all the nurses technicians and secretaries are very friendly and knowledgeable.
Oct 1, 2020
You did amazing job, I wouldn’t change a thing. Thank you so much 😊
Oct 1, 2020
Personal,professional,on time,accurate,informative,helpful,thorough and respectful. The very best which is why I drive 81 miles to the office
Sep 30, 2020
Professional, caring and respectful I am thankful being taking care by everyone.
Sep 30, 2020
My experience has always been very good at each of My visits with this practice.
Sep 30, 2020
Good staff, punctual arrangements, thorough and attentive MD interview. RHB
Sep 30, 2020
Been coming here for a number of years! Dr. Donelson is a wonderful man.
Sep 30, 2020
Very Good. I was able to see and speak to my provider and it was a good experience.
Sep 29, 2020
I have been under the care of Dr Hiren Shah for a very long time . My husband was in declining health for many years and Dr Shah was there for us anytime day or night God Blessed us all the day he became this very smart compassionate Dr I have referred him over and over again I am so very proud of him❤️
Sep 28, 2020
Waited over 2 hours for a video appt and then I had to call to cancel due to having to leave my house would have been nice to been updated on the wait time felt like i was forgotten, Seems like no one ever answers a phone call unless you call the line for billing. and i have had to call multiple times before some one got back with me for some issues sometime i have just driven to office and do things in person.
Sep 28, 2020
Dr. Hiren Shah is the BEST! He is patient and listens to what you have to say. He always keeps me up to date on what immunizations I may need and is a thorough and caring doctor. My husband and I are thankful and blessed to have Dr. Hiren Shah as our primary care physician.
Sep 28, 2020
I called the office for a same day visit due to a health scare that needed immediate attention. I am temporarily in Maryland from Virginia during the COVID pandemic to assist my family. Both my parents have been patients of the practice for more than 15 years. Dr. Hemen Shah, the nurses and staff were so kind and caring. I felt comfortable and confident with the care I was provided and continue to receive. I highly recommend Frederick Internal Medicine.
Sep 28, 2020
Staff is friendly, courteous, and helpful.
Sep 26, 2020
I have been going to see Dr Hakim for number of years. It wasn't until recently I started to see Jin. I love both of them very much. They've always been there take care of my type 1 diabetes and give me the care that I needed.
Sep 24, 2020
Jin is very professional and has a great bedside manner. This was a virtual visit, so did not see office.
Sep 23, 2020
Dr. Hired Shaw is very patient, professional and highly knowledgeable.
Sep 23, 2020
Dr hakim is very passionate and listens and has great advice
Sep 22, 2020
Very pleased with this doctor and her staff. /i feel my thyroid condition is in very good hands.
Sep 21, 2020
I greatly appreciate the kindness and thoughtfulness of each person I have dealt with in your office. They are professional, courteous, and very helpful. I cannot say enough good things about each person I have deal with.
Sep 21, 2020
The Doctors and Staff at Fred. Int. Med & Endo Srvs are always efficient and helpful as well as courteous. You always feel welcome not just another patient to deal with.
Sep 21, 2020
I appreciate their genuine interest in what is best course of action for me.
Sep 21, 2020
The staff and Dr. Hakim are very competent and reflect genuine concern for the patient.
Sep 21, 2020
Dr. Hakim makes a virtual appointment feel the same way as sitting in the room with her. They did an amazing job.
Sep 21, 2020
Dr. Donelson was very thorough with my chart and called me the next day with my blood test results.
Sep 21, 2020
Jin always provides compassionate care. With a smile. Thorough and clear in explaining especially what my blood tests reveal and modifies prescriptions as they suggest.
Sep 21, 2020
Caring physician and courteous. Difficult at times to access Patient Portal
Sep 20, 2020
Dr. Hiren Shah and his staff are excellent.
Sep 19, 2020
Excellent quality of care and very responsive to patient inquiries.
Sep 18, 2020
I made an appointment for a telemedicine check up and rearranged my work schedule to be available at the appointed time. I did not receive a confirmation call prior to the appointment so the morning of, I called the office to confirm. Despite several attempts, I could only get a voice message that someone would return my call within 48hrs. At 30 mins to the appointment, I still hadn’t heard from anyone so I thought I could be mistaken and it was an in person consultation. When I got the to office they confirmed that is was telemedicine and someone would be in touch shortly. After rushing home (30 min round trip), I did not receive a vitals call from the nurse until 30min following my appointment time. Though she explained the delay and was apologetic, I was still frustrated as I could not get ahold of anyone from the office prior to this call to inform me that there would be a delay. The nurse told me the doctor would contact me shortly. One hour and a 10 minutes past my original appointment time (40 minutes after I spoke to the nurse), the doctor finally called. I could only give her 5 minutes for the appointment as I had a work meeting I had to attend, which I had previously rescheduled due to the original appointment time. Communication from staff at FIMES is much to be desired. All my frustration could have been avoided by having someone that can answer phone calls when they come in. Or if proactive communication when a delay is being experienced has been made.
Sep 18, 2020
I'm a long-tome user of FIMES. I'm satisfied.
Sep 17, 2020
I feel I receive a fully professional service in my dealings with FIMES
Sep 17, 2020
The staff members are very friendly and accommodating. Dr. Donelson is very attentive, thorough and caring.
Sep 17, 2020
Love Dr. Hakim....always professional. Knowledge and demeanor top notch!
Sep 17, 2020
I have been going to Frederick Internal Medicine & Endo. Services for quite a few years (approximately 8) and have been very happy with the doctors and nurses who have attended me.
Sep 17, 2020
Great doctors! Very supportive
Sep 17, 2020
1) When I called to make a phone visit with Dr. Hiren Shah the call was promptly returned. 2) Went to office for Fly Shot, procedure very efficiently handled with all Covid-19 regulations followed.
Sep 16, 2020
I highly respect Dr. Hakim and any chance I get, I recommend her. Also, the staff is great, always helpful. The only downside is that Dr. Hakim sometimes is behind on the schedule. However, that being said, what that says to me is that she is there for the patient and not for the clock. Which is the most important. :>
Sep 16, 2020
Staff is very flexible and caring as they have adapted to safety precautions.
Sep 16, 2020
Great practice. Dr. Hemen Shah is the best doctor I have ever been a patient of.
Sep 16, 2020
Great care has always been received by me at this office. They always take all the time I need to answer questions. However, it takes a longer time for them to return phone calls.
Sep 16, 2020
The online service was doctor initiated, user-friendly, convenient, and a time saver. All one needs to do is to click on the site the doctor sends.
Sep 15, 2020
Dr. Hakim was so thorough in her history taking and examination. She does her own thyroid ultrasound which I thought was fantastic. She explains everything in great detail and is very caring.
Sep 15, 2020
The FIMES office is set up with seats in the waiting room for social distancing. Any overflow patients waited in their cars with a device to notify them when safe space was available in the waiting room. My temperature was checked the minute I arrived. I was very impressed by the staff and comfortable, as I always am, with their efficiency, professionalism, and friendliness. The staff opened any doors for me and helped me avoid touching anything in that office unnecessarily. At the same time, they provided hand sanitizer available for patients all over the office space. They did everything necessary to provide a safe environment for patients. Everything was done in a timely manner as is their usual practice.
Sep 14, 2020
This place is really good. Every one treats you well and the doctor is great.
Sep 14, 2020
Unfortunately the computers were down at my last visit!
Sep 14, 2020
Dr. Hemen Shah has always been there for me, I appreciate his patients and understanding of my needs.
Sep 14, 2020
My husband and I have been with Dr. Donelson since he arrived in Frederick. He has always been there for us, through our good times and some of the bad times! His nurse, Lesa, is amazing. She remembers so much and is supportive to us.
Sep 14, 2020
Always pleasant and professional, never rushed. Medical staff takes time to interact and relate.
Sep 14, 2020
I just loved Dr Hakim. She was so kind, gentle, and thorough while explaining a complex new diagnosis about which I was very worried. She put me at ease and explained everything. She was not rushed. I am so thankful to have been referred to her by Dr Hussain!
Sep 14, 2020
I was very pleased about receiving an email letting me know about this year flu shot. Since I am working from due Covid 19 my employer hasn't said anything about flu shot this year so your email was on time. I was able to get in and get my flu shot the next day. Thank you.
Sep 14, 2020
I love Dr. Donelson and Lysa his nurse. We have been with this practice for a long time. They have taken great care of us. I would recommend this practice to anyone.
Sep 13, 2020
Your practice's online presence is timely although i only use the Patient Portal to leave messages that can wait 2 days. I don't have video access to speak with the doctor although communicating with him over the phone is alright with me.
Sep 13, 2020
I trust Dr. Yuan. I feel as though she cares about me.
Sep 12, 2020
I have been well satisfied with this practice. There is very little wait time and the staff is helpful and pleasant.
Sep 12, 2020
Always satisfied with service from FIM. I have been with Dr. D over 20 years and would not change him for anything.
Sep 12, 2020
Was very pleased to have a personal visit with Dr. Donelson. I had a gout problem and Dr. Donelson was able to access the situation and provide a solution. Dr. Donelson is very knowledgeable , always listens to my concerns and his goal is to keep me healthy!
Sep 11, 2020
Dr. Hiren Shah has been our primary care physician over the past 12 years and will continue to be our physician in the years to come.. Dr. Shah has cared for and seen us through some very difficult medical challenges. During hospitalizations he is "always" the first person early morning to check on us at the hospital. If during an office visit he feels an area of concern needs to be checked out by a physician specializing in the problem area he gives us an immediate referral having staff call the office of the specialist to make an appointment. During this pandemic Dr. Shah has made it a point to stay in touch with us ensuring we are o.k. Will never change physicians. He's the best.
Sep 11, 2020
Virtual visit without problems, dr shah always thorough & explains issues & concerns Below in office review is based on pre-COVID experiences
Sep 11, 2020
Dr. Hakim is very personable, and sincerely cares about her patients. She knows how to educate and inform what to do in a great way.
Sep 11, 2020
After 22 years I consider Fred. Int. Med & Endo Srvs to be family! Truly, I love you all! I have never known a more caring or dedicated staff. Dr. Hiren Shah is the very best! Thank you !
Sep 11, 2020
Dr. Hiren Shah is an excellent doctor, very knowledgeable, great bedside manner. Came by referral from an ER doctor friend!!!
Sep 11, 2020
Dr. Hakim and Jinhui Yuan are both the best endocrinologists I’ve ever seen. They diagnosed a difficult thyroid issue and have been my doctors for ten years. I would not consider going anywhere else. They have carefully monitored my condition and developed a treatment regimen for me. I am so glad I found them.
Sep 11, 2020
I am a patient of Dr Majd Hakim, for many years. I was referred to her from a friend and coworker. I, myself, have referred my family and friends in need of an endocrinologist to her practice. She gives each patient her sole attention. So kind, knowledgeable and compassionate.
Sep 11, 2020
Dr Shah is the best doctor! It is such a privilege to have him as my doctor. He is smart, compassionate and caring! The people that work with him are honored to work with him which says a lot of good about him. He is a good listener too! Thank you, Dr Shah for all you do for me and my family! We care about you and appreciate you!!
Sep 11, 2020
You always have a doctor available when we are in need of medical treatment and that means a lot to us.
Sep 11, 2020
Dr Hakim is a wonderful doctor. She is always supportive and listens to your concerns. I never feel rushed or ignored. Her staff is friendly and very helpful. I always recommend Dr Hakim to anyone looking for an endocrinologist!
Sep 11, 2020
I love the virtual appointments.
Sep 11, 2020
All questions answered. Follow up appt. satisfactory. Recommendations made. Excellent way to keep abreast of things during a pandemic situation. Thank you
Sep 11, 2020
Everyone in the office always has time to listen!!
Sep 11, 2020
We've always loved the way Dr. Shah treats us and listens to us when we have a problem. He is very pro-active.
Sep 11, 2020
The only issue has been getting the correct Rx called in.
Sep 11, 2020
Question #9-have never had to schedule an urgent appointment.
Sep 11, 2020
Have had the same Doctor for many many years and is always up to date on my situations. Always takes the time to listen to me. Would not change for anything.
Sep 11, 2020
Outstanding professional service.
Sep 11, 2020
Love my doctors. I feel that I get the best medical support I need for my health.
Sep 11, 2020
Doctor will return call same day. Although at times hard to speak with someone; usually have to leave a message. Thankful for caring doctor and quick response from him.
Sep 11, 2020
I am always pleased with the service I get from your office and find Jin Yuan to be extremely thorough and kind.
Sep 11, 2020
Great and friendly customer service
Sep 11, 2020
Five stars, excellent staff always kind and understanding of old folks😀
Sep 11, 2020
Jin was very thorough in our recent video visit. She addressed my concerns and answered my numerous questions. She is very supportive and encouraging, and she offers helpful suggestions for me as a diabetic. I have found these virtual visits to be vital in this time of the coronavirus pandemic.
Sep 11, 2020
Amazing and efficient staff and provider
Sep 11, 2020
Love, love, love my Dr Hiren Shah. He is thorough and accommodating; takes his time and is such a sweet man.
Sep 11, 2020
Dr Shah recommended more walking. For next week I will walk 2500 steps daily and drink more water per his recommendation and increase the daily steps by 500 daily.
Sep 11, 2020
Everyone was so kind and helpful!
Sep 11, 2020
The Office staff are very friendly and helpful. The doctor's genuinely care about their patients. I'm currently happy with their services.
Sep 11, 2020
I see Jin. She has been so gracious, compassionate and patient. I trust her decisions which have led to a successful leveling out of my thyroid issues.
Sep 11, 2020
Dr. Hakim is very caring and thorough. I really appreciate the time she takes at each visit to make sure that I understand next steps or what may be going on with me physiologically. Her staff is very friendly and make even scary visits pleasant.
Sep 11, 2020