Reviews

From check-in to check-out, the experience is calm and cool. I drive an hour to come here because anywhere else just wouldn't be the same. All staff (reception and providers) are knowledgeable, attentive, and accommodating; I've never been on hold or left a voicemail. I'm confident that my information is secure, I have no problems with scheduling or payment, and I feel taken care of.

Jan 30, 2020

I found the environment in the office warm and professional. The counselor was very thorough. She described her background, education and experience. Gave me a lot of confidence in the treatment.

Jan 17, 2020

I have been dealing with lots of depressing for a long time. Since I have started with them ,I am starting to finally starting to feel better. Thank you.

Jan 12, 2020

I love M.Heyward. She provides a therapeutic environment that is safe, compassionate, and empathetic. I'm grateful for her. I am beyond grateful for her

Jan 9, 2020

I can honestly say they are very nice. Very understanding. They don't believe and just throwing you own medicine to shut you up. They believe and getting to the root of the situation and helping you. I don't know how I could handle what I've been through without the Lord putting them in my path. He helps them do their job in a caring way. I would definitely recommend them to anyone who needs help.

Dec 16, 2019

Everyone here is so nice and professional!

Dec 10, 2019

Very great office. Staff is wonderful and always so nice! My counselor, Marquita is the best!

Oct 28, 2019

Mrs.Elizabeth is knowledgeable and always come through helping me and my son.

Oct 25, 2019

Very pleased with the services provided

Oct 22, 2019

Melissa is a pleasure to work with. She is very compassionate with my daughter and me. The feedback she provides to us actually helps and we are able to move past the issue.

Oct 21, 2019

Transitioning after a move is never easy, but firm foundations has made it as easy as possible! I’m glad I found them.

Oct 20, 2019

Everyone is really nice.

Oct 16, 2019

I am very happy with my doctor. She is very nice and easy to talk to.

Oct 3, 2019

With me trust is a huge barrier, it takes time. But I am beginning to believe that the service there will allow me the time I need to trust the process

Sep 29, 2019

The room I go to every session is quite a bit too hot but otherwise everything is good.

Sep 29, 2019

Excellent office and staff

Sep 17, 2019

Marquita is really helping me with my depression and anxiety issues. I trust her and she is easy to talk to.

Sep 16, 2019

This was my first experience with a counselor and she was very welcoming and easy to open up too. My overall rating from setting up the appointment to meeting with my provider was excellent. I was hesitant about going but very happy that I did. I think this treatment will be very beneficial to me.

Aug 30, 2019

This has been a great experience so far, learning tools and techniques for calming anxiety and set good reachable goals.

Aug 20, 2019

My counselor has been very helpful in helping me deal with my deal with my anxiety and severe depression.

Aug 15, 2019

The staff is wonderful and great working with the young people

Aug 4, 2019

This is a very nice clean place the people are awesome

Jul 31, 2019

My counselor is really easy to talk to and really is helping me work thru my issues with good techniques and a defined plan for my treatment. It is really helping.

Jul 11, 2019

Very friendly and helpful staff.

Jul 1, 2019

Very pleasant and professional

Jun 20, 2019

Excellent Staff. I See A Difference In My Son Since Going To Counseling.

Jun 19, 2019

I really appreciated how the counselor put my child at ease and helped him express in words his challenges, and then explore solutions.

Jun 10, 2019

Tara made me feel very comfortable in our first session. I knew right away she was the right counselor for my family. Tara made eye contact, really listened, took notes and asked pertinent questions.

Jun 10, 2019

Everyone was friendly and caring. They listened and didnt pre- judge my situation.

Jun 6, 2019

Welcoming environment and friendly staff.

Jun 5, 2019

We are loving counseling with Ms. Marquita.

Jun 3, 2019

LOVE TALKING TO THE COUSELOR!!! AND FELT COMFORTABLE TALKING ABOUT MY PROBLEMNS!!

May 15, 2019

I have really like Marquita and how she has handled Shane and talking to me about issues.

May 2, 2019

This was the first appointment we had. It was a warm and welcoming experience.

May 2, 2019

The staff is very friendly, courteous and polite. I enjoy going here to receive the counseling that I need. Mrs. Coxs is more than remarkable and her advice has helped me so much. She allows me to express myself and vent, then gives me the advice that she feels will help me. I would highly recommend this place of business!

Apr 26, 2019

Everyone here is great so far, unfortunately the therapist I was seeing for a while is leaving, but I am confident that I will like the person she recommended just as well. BTW I never give 5 stars they do deserve a 4.9 but no one is perfect!!

Apr 24, 2019

Firm Foundations is a wonderful resource for people who are seeking help for compounded trauma.

Apr 24, 2019

I am so impressed with the staff here. They are so kind and caring . I always feel comfortable and Andrea is just great.

Apr 19, 2019

I absolutely loved working with Emily! I'm so sad to see her go, but I'm so thankful that she was there for me when I really needed the help, and I feel like I'm a much better person now for it. The counseling we've received from Firm Foundations has been life changing for our family. I really can't thank you all enough.

Apr 19, 2019

Andrea has helped my daughter so much. She looks forward to her visits. I've noticed a drastic change with her. I just wish I had started her sooner. I've since scheduled my son to start seeing her as well. She has helped me in helping my daughter. I definitely recommend them. Everyone is always nice and cheerful.

Apr 11, 2019

Very friendly, professional, and helpful

Apr 7, 2019

Great staff and calming environment

Apr 4, 2019

I have been pleased with the service of Firm Foundations. My son has not been to his appt yet but was very happy with the service of just making appt but also with my initial meeting with Marquita.

Mar 27, 2019

I was initially unsure of how I would feel when I went for my first visit. When I walked in, the staff was very pleasant and comforting.

Mar 13, 2019

Firm Foundations Counseling is a very positive counseling center and demonstrates compassion to help your needs.

Mar 1, 2019

Ms. Cox is amazing. I don’t know any better words to use. The staff is friendly and accurate.

Feb 28, 2019

Everyone here is so nice! I love my counselor she is amazing!

Feb 20, 2019

Alexandra is a great listener

Feb 19, 2019

This is my first experience seeing a counselor. I was very nervous but Marquita Heyward really helped me to relax. She is a very good listener and communicator.

Feb 13, 2019

Tarah is so kind, caring, compassionate, and professional. She met me in a mental, emotional and spiritual space that was beneficial to me to learn and utilize the tools she empowered me with to have peace. I can never thank her enough for leading me back to the light! Plus, all of the staff are so wonderful when the encounter you from the moment you enter the office.

Feb 7, 2019

Only had one appt but the office staff was organized and professional and I thought the counselor seemed effective and personable.

Jan 24, 2019

Emily is amazing and so encouraging! She has always made me feel very welcomed and comfortable.

Jan 23, 2019

Alexa was very good listener & sincere acting

Jan 18, 2019

Tarah is very professional, awesome and understanding. She sets realistic goals that you can obtain by putting them in chunks instead of doing everything at once that would be overwhelming. The entire staff is wonderful.

Jan 10, 2019

Wonderful staff very professional

Jan 10, 2019

I was a little nervous at first but my counselor was so genuinely caring and listening to me that I felt I had made the right choice in going.

Dec 12, 2018

So friendly! Everyone there does all they can to make your visit happy enjoyable.

Dec 7, 2018

I really enjoyed talking with Andrea. I felt very comfortable with her.

Nov 22, 2018

The online presence is great and it’s easy to navigate.

Nov 15, 2018

They have some of the best receptionists. Very professional and polite! I travel 30 mins to go to this counseling center, rather than other because they truly do care and are very supportive!

Oct 28, 2018

We have been very pleased with our experience since returning to Firm Foundations for counseling for our daughter. We appreciate the director's follow-up to prior issues we had, and our daughter is more excited about the prospect of successful counseling with her new therapist. We appreciate the time and attention taken by the director to ensure our daughter feels welcome and comfortable seeking therapy at Firm Foundations.

Oct 24, 2018

I am a 43 y/o Black female who had always been told and made to feel that depression is a sign of weakness and unbelief in GOD and my faith. I was finally persuaded by my physician to seek additional help for emotional support and coping thru counseling services ( which was an extremely different approach for me). Sometimes stepping outside of your "norm" is what it takes to get you back on track. I have had a wonderful and mind changing experience with the help of my counselor Tara Davis. She always listened in a nonjudgemental way and had a way of reflecting back to me things I needed (although it may have been hard to hear at first). I am a nurse out of occupation and love as well as a wife, mother and friend and get so consumed with caring for others that somehow I got "lost" a long the way and was drowning and didn't know how to ask for help and even worse was embarrassed to ask. Tara was that sounding board that I needed and my experience there was much more than I ever expected! The environment was exciting and other staff pleasant as well. I have already recommended these services to people I know and told them of my experience there. Thank you Tara and everyone else there for all that you do, you are making a difference!

Oct 18, 2018

Tarah is very compassionate. She is able to assist me to identify items I need to work on, set goals and see them through.

Oct 10, 2018

Everyone was real nice and helpful

Sep 27, 2018

Everyone was friendly and helpful. They are Very caring people. We look forward to our next meeting.

Sep 27, 2018

A very professional and courteous atmosphere. They really care about their patients.

Sep 26, 2018

Tarah was very understanding and compassionate. The office was very professional. I was very impressed at how caring they are.

Sep 9, 2018

We were not pleased with the outcome of our daughter's counseling sessions. It is a challenge to get teens to go to counseling, and to have a counselor say she no longer wants to meet with our daughter after just a few sessions was not the outcome we were looking for. It takes time to develop a relationship with a counselor, but this counselor did not seem interested in trying various strategies or methods to form such a relationship.

Aug 28, 2018

Very good listener, looking forward to coming back

Aug 25, 2018

I love this so much my brother and I go together!

Aug 16, 2018

Emily is awesome I don't know what I'd do without her!

Aug 9, 2018

Dr. Creed has been so helpful and everyone there is always so friendly.

Jul 17, 2018

Counselor was very nice and friendly. So was the staff. Felt very comfortable.

Jul 17, 2018

Everyone here is so nice and helpful, always welcoming. Feels like home instead of stuffy Dr's office.

Jul 4, 2018

Melissa always take the time out to explain things in manner where I can understand and provide practical feedback.

Jul 3, 2018

We love miss Elizabeth. Blake has responded very well to her.

Jun 28, 2018

Firm Foundations is an amazing place. The staff is always courteous and I love that I feel comfortable as soon as I arrive. My daughter sees Tarah and she is amazing! I highly recommend them for therapy!

May 31, 2018

Friendly, so willing to work with schedules. Awesome!

Apr 30, 2018

Everyone that I have encountered in this practice (except one) has been amazing! That 1is no longer there and it is a much better place because of it.

Apr 10, 2018

I felt welcomed, safe and comfortable during my session. Looking forward to the future sessions.

Feb 17, 2018

I love coming here. My son, probably not-so-much. But Melissa really cares about the patients that are under her. She treats my son as if he was her own.

Feb 8, 2018

Melissa is absolutely amazing! She is extremely thorough in her assessment and provided me with great feedback. Firm Foundations was very convenient in working with me by allowing me to video call when I couldn't meet in person. I highly recommend them!

Feb 8, 2018

Great staff, great environment.

Feb 1, 2018

Emily and Melissa are top notch and such good people and counselors. They have changed out lives and made our family relationships stronger than ever.

Feb 1, 2018

I always feel so much better after meeting with my counselor. Alexandria was assigned as my counselor and is was one of the best things that’s ever happened to me. I wish I would have started counseling years ago, instead letting things build up so-

Jan 31, 2018

It has worked for us in many way and brought out great things in Zachary.

Jan 29, 2018

Every one there is so nice & helpful!

Jan 29, 2018

Our family has benefited greatly from the counseling we've received from Denise at FF.

Jan 29, 2018

My counselor has been great and understands the need for me to have scheduled appts even when I'm not in the midst of a crisis. My disorder can cause me to shift daily and it helps knowing that she will be there when I need her!

Jan 29, 2018