Reviews

I'm always very impressed how friendly and accommodating Dr. Hong and staff are.

Sep 22, 2017

Dr. Bansal was so kind and helpful. We are just getting started, but she may have figured out the key to my son's reading delay. We are very grateful and looking forward to her help!

Sep 12, 2017

Dr. Bansal is the best! She found a hemorrhage in my eye that was beyond tiny which led to the discovery of some other issues which are now being watched by an ophthalmologist. In addition she is my children's optometrist. She is fantastic with kids, very thorough and just a great dr. all around!

Aug 29, 2017

Appointment was super easy and efficient and exceeded our expectations. Nice doctors and staff with great attention to details and their patients. Excellent choices of frames and sunglasses. Will come back again!

Jul 18, 2017

Everyone at FVC was so helpful and so accommodating. The team was pleasant, positive, and smiling.

Jul 14, 2017

I had a great visit ! The staff and doctors are the best!!! Thank you I will recommend this facility to all my family and friends

Jun 29, 2017

Dr Bansal was professional and thorough. She took the time to listen to my concerns, and addressed them all.

Jun 29, 2017

Great group! Dr. Hong, Tom Headline and all of their office staff are all wonderful! I drive from Roseville to visit them every 6 weeks (commute is usually 3 hours each way) for the past 2 years to see them for their world-class expertise with vision therapy for my complex strabismus condition. Have made enormous progress, starting to achieve some stereopsis and 3D vision... so amazing!

Jun 24, 2017

Dr. Bansal was fantastic! She worked extensively with my son, determining what was going on with him. I never fault this practice for their eye care. I do think that the glasses area is very expensive and don't try to offer discounts even when you say you are on a tight budget. I asked directly and was given it, but the woman clearly heard me tell my son to look for less pricey options and she went straight to the name brand.

May 13, 2017

I had a very positive experience with Dr. Simon and all of the staff. She went out of her way to help me with something unusual with one of my eyes and I really appreciate her thoroughness and follow through.

May 6, 2017

Carole Hong and her staff are wonderful. I have been going to Family Vision for over 20 years (before it took the name Family Vision Care) and all of the docs and the staff have been great.

Apr 27, 2017

The staff was extraordinarily friendly and kind! They made my son feel comfortable and explained everything in layman's terms to him. Definitely recommend Family Vision Care!

Apr 19, 2017

I went in to FVC for a standard eye examination for the first time. Upon entering the waiting room, I was immediately greeted by extremely friendly staff members who made me feel right at home. During my eye exam, Dr. Bansal and her staff were absolutely wonderful, friendly, professional, patient, and knowledgeable. I really enjoyed my visit and plan on being a lifelong member of FVC, Thank you!

Apr 7, 2017

Overall great experience and customer service. As a new patient to Family Vision Care-Vision Therapy, I was very impressed and satisfied with the quality of service, facilities, testing equipment, and medical procedures.

Mar 29, 2017

Wonderful and comprehensive appt with Dr. Carole Hong yesterday 3/1/17. I very much appreciate Dr. Hong's diligence and expertise in finding the optimum prescription for my glasses. I also appreciate Karina's knowledge and persistence in working to get the perfect lenses for my 2 pairs of glasses. Dr. Hong and Karina are both kind and very professional .I will recommend this office to friends and family. Thank you. Christina Mantel

Mar 2, 2017

Family Vision Care has not only helped me to improve my vision tracking and relieve fatigue, but it has also given me a greater awareness of the importance of vision maintenance.

Feb 15, 2017

Bright and compassionate staff!

Feb 1, 2017

Well timed and excellent. Much appreciated.

Jan 29, 2017

Service to my daugher was wonderful so would have given it 5 stars but service for testing appointments was horrible so input 4 instead.

Jan 13, 2017

Dr Kim is a wonderful doctor. She is caring and patient with children, and pays so much attention to details.

Jan 10, 2017

The staff here are very nice.

Nov 30, 2016

This was my second visit to Family Vision Care, and it was just as pleasant and efficient as the first. Scheduling was easy, the exam was thorough and timely, and I left happy. Staff and doctors are professional yet friendly.

Nov 29, 2016

Always professional and on time. I always appreciate that I am taken care of at my appointment time. The staff is all very friendly. Dr Hong is the best - she gets to know her patience personally and takes time to work thru any challenges.

Nov 26, 2016

My visit was fine. Just want to give you a reminder for a copy of my last tests and a recommendation for an opthomolgist in Coachella Valley, such as Palm Desert or Palm Springs etc. thank you.

Nov 24, 2016

Dr. Hong was very patient and spent time understanding our concerns. She was very approachable. It made the overall experience better. Thanks, Carol

Nov 10, 2016

Dr Hong and her team are top notch! And flexible to suit busy people's schedules.

Nov 7, 2016

I love Family Vision Care and Vision Therapy. They are wonderful from the time I walk in the door until I walk out.

Oct 31, 2016

We've had great success with Dr Hong and her team! Dr Hong is very attentive and my daughter's VT therapist Jessica was simple awesome! Thank you for everything:)

Oct 26, 2016

Been coming to this office forever, started with Dr. Mann when our family first moved here. Have brought my own kids, next generation and they are now young adults. Still coming. Always great care, timeliness, thorough and informative exams and everyone makes you feel welcome. Highly recommend!!

Oct 17, 2016

Excellent customer service. All staff members were extremely nice and were concerned about my comfort level throughout my visit. Very thorough evaluation.

Oct 6, 2016

Great visit. Dr. Hong and Crew were incredibly friendly and professional. I brought my 3 year old son and he was entertained by their toys and books. The staff cut him some apple which he devoured. Thanks so much.

Oct 5, 2016

This was the most comprehensive exam I have ever had. Extremely thorough and professional. I could not have been more impressed with the entire team at Family Vision Care. They were terrific.

Sep 27, 2016

Dr Hong and her staff provided excellent service. I was late for my appointment but was greeted with such enthusiasm and professionalism. Dr Hong went above and beyond in her examination and explanation addressing my concerns. I would not hesitate recommending Dr Hong.

Aug 12, 2016

Family Vision Care is the best! They provide a warm family environment with exceptional service, the staff is extremely friendly and accommodating, and Dr. Hong takes her time in explaining exam results thoroughly and in sharing her professional expertise and recommendations. I'm very happy with the care I received, and I'm sure you'll feel the same way... Your family's eyesight is in good hands with Family Vision Care!

Jun 8, 2016

I basically owe my vision to Dr. Hong. When I fist came into the office I did not have 3-D vision and was in danger of losing vision in my left eye. Today, I can see in 3-D and both my eyes are fine. Thanks to the correction method that Dr. Hong selected for me, I am not encumbered by vision glasses or lenses during the day. I can run, ride a horse, and do my homework! I am very grateful to Dr. Hong, Signe, and the entire wonderful, helpful staff at Family Vision Care.

May 25, 2016

Dr. Hong and the rest of the team are simply brilliant. They make visiting the optometrist the highlight of my day. The team really emphasizes thoroughness in the process when I visit them, and that's something I really value. I never leave an appointment feeling like there was a question I had still lingering, or something that wasn't addressed. And it's a big bonus that the whole staff has a sunny, warm disposition that strips away anything intimidating about visiting the eye doctor. They go above and beyond and take the service part of their jobs really seriously. I'd highly recommend.

May 19, 2016

Dr Hong provided excellent service. She was very thorough with the exam and gave great feedback. I will be going back to her every year from now on.

May 5, 2016

My wife and I were both looking to have a new Optometrist for our examinations as we were not pleased with the one who had done the procedure in the past few years. I called to make an appointment and was scheduled to see Dr. Lee. The exam went well and I liked Dr. Lee. The day after my exam my wife called to schedule an appointment with Dr. Lee. She was told he is leaving and relocating to another state. This was a bit shocking as I was not told this when I was there. My wife has since seen another Optometrist whom she liked so we will be taking our business to her in the future.

May 2, 2016

Always love the staff here. They go out of the way to accommodate schedules and changes and are as friendly as can be.

Apr 21, 2016

Prompt, friendly service.

Apr 6, 2016

You are all awesome !! Thank you for making my visit very comfortable and pleasant 😀

Apr 6, 2016

Dr. Lee did an excellent job explaining the results of my son's eye exam to him. He also discussed why he might be having headaches and ways to address the problem. My son was very comfortable talking to him.

Apr 5, 2016

Dr Lee was wonderful with my son.

Apr 2, 2016

Perfect visit. Keep up the good work

Mar 31, 2016

AS far as service, products and the visit, it could not have been better. 5 star. If you could improve on anything, it should be the environment. The building and office look tired and in need of TLC. Your service is first class and it seems to me that the facility needs to have the same standards.

Feb 18, 2016

Went very well and didn't take too long.

Feb 10, 2016

Dr. Lee did a nice job of explaining a minor issue with my eye, and also made a point of asking whether I objected to the participation of his intern (I did not). The other staff members were, as always, nice and friendly.

Feb 9, 2016

Dr. Lee is the BEST!!!!!!

Feb 3, 2016

We were so pleased with our experience. Everyone was very patient and supportive. Our son was not nervous at all and is even excited to get his "learning lenses". We have a better understanding of what our son is facing and are optimistic about options to improve his vision and tracking issues. Thank you!

Jan 24, 2016

Everything was excellent! Thank you! :)

Jan 17, 2016

The intern, Naia, was outstanding.

Jan 16, 2016

Great experience with friendly supportive professionald

Jan 12, 2016

Dr Lee was fantastic, as well as the doc/assistant who helped him, I think she may be interning...she was great!!

Jan 12, 2016

I think you should expand your office space. Seems a little tight..Great staff!!

Dec 20, 2015

Dr. Hong was great as usual. BUT, the Cost of services that are not typically covered by insurance should be explained BEFORE they actually excuted. I was not happy have a $200 billed dropped on me at the end of my appointment. I probably would not have asked for that unnecessary service if I had know the cost associated with it.

Dec 19, 2015

The area where my son was screened was constantly walked into. It felt crammed the whole time. Dr. Lee was fantastic and explained everything in detail to us.

Dec 15, 2015

Nothing. Friendly and I enjoy the visit

Dec 9, 2015

Dr. Hong did a wonderful job with my 15 month old son. I felt confident in her care and plan to return. The staff was also very nice and accommodating offering to seat me directly in the exam room so that my son wouldn't feel overwhelmed with too many places. Great job!

Dec 4, 2015

Super nice people, but still professional.

Nov 21, 2015

Doc Lee is very patient and professional. really appreacite his help for my kids vision.

Nov 11, 2015

Please don't change a thing--I like you just the way you are! Seriously, I am VERY picky when it comes to my eye care because I have such a complicated prescription, and Dr. Lee has my absolute trust. Plus, the staff is always friendly and efficient. Thanks for providing such great service!

Nov 2, 2015

I always look forward to seeing Dr. Hong.

Oct 31, 2015

I have been seeing Dr. Hong for years. She is knowledgeable, kind, and always cheerful.

Oct 22, 2015

I'm still dealing with the finances. They screwed up both my finances and my wife's and we are still trying to figure out what we owe and how best to get it covered. Also, please don't send me email in Comic Sans.

Oct 20, 2015

I thought it was a very professional and pleasant experience.

Oct 10, 2015

Love Dr Lee and the lady on the glasses depa

Oct 6, 2015

Cindy follows through until things are resolved. Than you Cindy.

Sep 30, 2015

Your team is SUPER! Thanks. JDS

Sep 29, 2015

I am so thankful I was referred to your office by Dr. Joyce Chadderon of Standford. She couldn't of sent me to a better place. Dr. Hong, Dr. Lee, Soney and staff were excellent in the services that I was provided by them.

Sep 26, 2015

I always feel that I receive great attention. The doctor listens to my concerns and addresses each one. I never feel rushed.

Sep 12, 2015

I really appreciated being seen even though I misunderstood the appointment time. I was not happy with the encouragement to buy a second set of glasses that I do not need. Every year at my appointment I feel pressured to make a purchase that is financially based not care based.

Sep 2, 2015

I am overall very happy with the care my family and I receive. I am however most unhappy with the fact that I always get the feeling I am being encouraged to buy something that I do not need. Whether is be eye therapy when they were younger or glasses or extra sets of glasses. I do not appreciate this at all. If I ever leave this will be the reason. I go to the eye doctor for eye care and for honest suggestions as to what we need. High pressure sales will eventually drive me out of your office I am afraid.

Sep 2, 2015

No need to text me; email me; and call me ( all three) to remind me of my appointment. One contact is plenty!!!

Aug 25, 2015

My son's appointment was at 8am and the door was locked, so we had to wait until Dr. Mac opened the door for us. There was nobody at the front desk, just somebody on the side, so we didn't know what to do next. Are we supposed to be called? or something? Someone needs to greet us and let us know next steps. When someone else came in after us, we were told to wait so they could sort out her appointment first...which was evident of incompetent scheduling. And what's so special about the person after us that we didn't go first? Anyway....this is the first time we came on a Saturday. We go to his center only because of the good doctors, with whom we always have a good experience. Obviously, the staff are not getting rave reviews for this visit.

Aug 16, 2015

I really appreciate the very thorough exam that Dr Hong, Diana (sp?) and Emily performed. What was even better was that Dr Hong spent time explaining the results to me and also planned to do some research with her colleagues to determine what would work most effectively for me. I also very much liked how Dr Hong interacted with her intern and how she incorporated the knowledge and skills that the intern brought to the table! That definitely shows that Dr Hong is a superior professional!

Aug 12, 2015

I was a CRT patient of Dr. Lee in Cupertino 6 years ago. I had seen him for 4 years and he always provided professional, caring and holistic service. Since I was not satisfied with the service of the new eye doctor, I am willing to drive 30 miles to get eye exam from Dr. Lee. The outstanding service and care he provides are definitely worth the time and effort.

Aug 5, 2015

I wish I was told that the imaging for the inside of my eye cost a certain amount of money. I would have gone with whatever was cheaper.

Aug 1, 2015

Thanks for seeing me and my daughter at the same time. Dr. Lee is great with kids.

Jul 18, 2015

Dr. Lee is always so friendly and personal. He takes the time to discuss findings in a manner that is very simple to understand. We always leave feeling good about our visit and the service we have received.

Jul 7, 2015

We love Dr. Lee :-) His assistant took a very long time, we understand she needs to learn and didn't mind that much, but next time we hope that Dr. Lee is doing everything himself again :-)

Jun 30, 2015

We all really love Dr. Lee!

Jun 29, 2015

Should say Hi whenever a new person comes into the office.

Jun 27, 2015

He's great with kids and the front desk are very friendly.

Jun 23, 2015

My insurance covers certain services.And I have been using my current brand contacts for several years now and being pretty happy with them. Doctor persuaded me to switch to new contacts saying it is even cheaper than my current option: but when it was time to pay - I paid contact lense refitting fee that is NOT covered by my insurance and also contact lenses doctor proposed are actually more expensive even after rebate! I would like all financial options laid out for me BEFORE I commit to that option! To be fair doctor's assistant did a great job explaining a price difference between dilating my pupils and some more advanced technology to look at eye's retina, and I was able to make an informed decision and chose NOT go for a more expensive option.

Jun 23, 2015

Dr. Lee is professional, friendly and great. The rest of the staff was excellent.

Jun 2, 2015

We were very pleased with our experience. the staff was kind and professional. we left feeling welcomed and cared for by experts. thank you.

May 30, 2015

Superb doctors. Amazing staff. I would never take my family anywhere else.

May 27, 2015

Family vision therapy center is really great! I can already see improvements in my daughter's reading, that is such a relief!

Apr 30, 2015

At our previous eye dr, the glasses tech would go over the costs of the glasses, item by item. This would be helpful to know. She did tell me that is get an itemized receipt when I pick them up.

Mar 25, 2015

Lots of technical difficulties with cable/computers at the office. Did not provide enough help when looking for glasses / frames.

Mar 15, 2015

Great as always! Excellent service and Dr. Lee is fantastic!

Mar 11, 2015

We were very happy with everything that occurred

Jan 24, 2015

It was a great 1st visit! Thank you!

Jan 21, 2015

We always have a wonderful experience at your office. Thank you for all you do!!!

Jan 21, 2015

Dr Lee is always very friendly and remembers the smallest detail about my situation. His small touches like remembering my desire to learn about non-lasik options is an example of his attention to detail and his care for his patients.

Jan 20, 2015

My first visit with Dr.Lee was great! Everyone was extremely friendly and helpful. So excited to have found a great new doctor!

Jan 20, 2015

Nice office. Nice people.

Jan 7, 2015

I don't have any issues going to the eye doctor as long as I don't have to have my eyes dialatedl

Dec 27, 2014

Dr. Lee is incredibly knowledgeable and encouraging. He helped my third-grade daughter learn how to focus her eyes properly for reading and sports, and her schoolwork and test scores have really taken off! He also confirms that her vision functioning has remained stable after a year, and that is excellent news. The vision therapy was a lot of work for her- she is very glad she did it ("Reading is SO much easier, Mom!"), and it's good to know she won't have to do it again.

Dec 16, 2014

Do you remember the saying "I love like the apple of my eye?" It places vision at the top of our senses. For over three years, dr. Hong has patiently worked to improve and maintain Marie's vision. The whole staff focuses on helping parents and patients. Dr. Hong is very proactive in using the most up to date technology and research results - this gives us the confidence that our child has the best care available today. The results speak for themselves: Marie's vision has improved beyond our expectations.

Dec 10, 2014

Everyone was most kind and considerate. Everyone was busy when I came in, but address me as soon as the opportunity allowed.

Dec 9, 2014

Dr. Lee explained the tests and what type of correction would help best. The woman in the area devoted to new glasses was very helpful, and "tuned-up" my old glasses.

Dec 2, 2014

The optometry department is very good and thorough, but I am disappointed in the optician department. Those new girls in there don't seem experienced enough and the displays are inadequate. The girls seemed disinterested in helping me ascertain what other colors were available in the silhouette line. Your display should have most of the colors if not in each style but overall. No one wants to spend $100's of dollars sight unseen. Also, the sample glasses were grimy and needed cleaning, pretty gross. I went over to Dr. Stasko's place and it it much nicer, well organized and the girl there was helpful and professional.

Nov 23, 2014

Service was exceptional, which is why I keep coming back. Thank you. Bill Mesenburg

Nov 19, 2014

Excellent and friendly -- as usual!

Oct 21, 2014

Carole's team is very well trained. I was totally satisfied with my visit and look forward to seeing them again in my follow-up.

Oct 18, 2014

Great friendly service with clinical expertise. I used to dislike "eye appts ", because of past experiences at other offices . I feel respected here at Family Vision Care.

Oct 13, 2014

We trust our visual health to all of you, and greatly appreciate your care. The interim who worked with me was clearly interested in my well- being, however will do well with more supervised practice in prepping me for studying my optic nerve (repeated directions frequently). Thanks for the last 20 years

Oct 2, 2014

It would be nice to be informed either at the time of making an appointment or at the exam if I am eligible for corrective lenses. I had my exam and returned the next day for my corrective lenses. When I returned I was informed that I was not eligible for glasses until the next year. It would have saved me a trip and been more convenient if I had been informed of this earlier.

Jul 10, 2013