Family Eyecare Associates
To Provide the highest level of eye care and service to our patients, keeping their visual welfare uppermost in our minds at all times.
196
Reviews
Address:
1965 Baring Blvd
Sparks
,
Nevada
89434
Phone:
775-358-1020
Fax:
775-358-7951
Email:
Web:
Reviews
Dr. Becky and the whole office is great. Very k... — Lori M.
(Patient since Mon Jun 22 00:00:00 MDT 2015)
Dr. Becky and the whole office is great. Very knowledgeable and helpful. They will work with you until you are completely satisfied. We have been coming here for 20 years and wouldn't go anywhere else.
Aug 17, 2018
I really enjoyed my appointment with your offic... — Vonnie P.
(Patient since Mon Aug 06 00:00:00 MDT 2018)
I really enjoyed my appointment with your office. Ty you for being so nice. I'm very grateful to have found your clinc. The dr i saw was fantastic. Dr Marchant wash is name. Again thanks to everyone at your clinic.
Aug 17, 2018
Premier eyecare provider. — John C.
(Patient since Thu Sep 04 00:00:00 MDT 2014)
Family Eye Care has been my go provider since 1999. Wonderful personal attention to each patient. Cutting edge technology and they go the extra mile to accommodate your needs. Highly recommend.
Aug 16, 2018
very efficient and caring staff. — George W.
(Patient since Tue Dec 16 00:00:00 MST 2014)
Everyone I dealt with during my appointment was caring and efficient. Great staff!
Aug 16, 2018
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Didn't have a very good experience with your of... — Darlene U.
(Patient since Tue Jan 13 00:00:00 MST 2015)
Didn't have a very good experience with your office staff. I told them I had insurance, and they kept telling me I didn't. They finally found out I did, so took the 20% on my bill back, and then told me the insurance was $20.00, difference from the 20%, would I like them to bill my insurance, well what do you think?
Aug 16, 2018
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First Appointment — Debra L.
(Patient since Wed Aug 08 00:00:00 MDT 2018)
I was very happy with my appointment. Working with a technician was fun Dr Imari Duffus was extremely considerate and thorough. I sincerely enjoyed meeting him and trust him completely with my eyes.
Aug 15, 2018
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Everyone was very professional & friendly — Deborah F.
(Patient since Wed Jul 18 00:00:00 MDT 2018)
Everyone was very professional & friendly
Aug 10, 2018
Review — Matthew M.
(Patient since Wed Oct 08 00:00:00 MDT 2014)
Very professional, quick, and friendly service.
Aug 10, 2018
Friendly service, always helpfull — Marie M.
(Patient since Tue Nov 25 00:00:00 MST 2014)
Friendly service, always helpfull
Aug 10, 2018
Very Professional — Gary M.
(Patient since Thu Jul 16 00:00:00 MDT 2015)
Dry professional always happy with the service I get
Aug 1, 2018
Family Eye Care took my appointment right on ti... — Daniel A.
(Patient since Wed Jul 25 00:00:00 MDT 2018)
Family Eye Care took my appointment right on time after I came in. This is an extreme departure from my former eye care facility where they would most always be late and sometimes kept me waiting for more than 30 minutes. ( After, and per their instructions I would arrive at least .15 minutes ahead of schedule. Got real sick of that so gave up on them.
Jul 31, 2018
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The staff is very friendly and accommodating. T... — Mark M.
(Patient since Mon Jun 27 00:00:00 MDT 2016)
The staff is very friendly and accommodating. The office is clean and efficient. The doctors, and I've seen them all, are all friendly, competent and thorough.
Jul 31, 2018
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The staff are very friendly upbeat and informa... — Jan C.
(Patient since Fri Oct 24 00:00:00 MDT 2014)
The staff are very friendly upbeat and informative.
Jul 28, 2018
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Friendly, professional, experienced - I felt co... — Mary M.
(Patient since Fri Sep 16 00:00:00 MDT 2016)
Friendly, professional, experienced - I felt confident and relaxed under the care of Dr.Duffus and staff.
Jul 27, 2018
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It is always a pleasure to visit Family Eyecare... — Valerie M.
(Patient since Fri Aug 28 00:00:00 MDT 2015)
It is always a pleasure to visit Family Eyecare Associates.
Jul 27, 2018
The staff Is very nice and knowledgeable. Every... — Brett B.
(Patient since Thu Jul 20 00:00:00 MDT 2017)
The staff Is very nice and knowledgeable. Every part of the process went very smooth.
Jul 26, 2018
The cost for glasses was REDICULOUS!!! It was h... — Sean S.
(Patient since Fri Jul 13 00:00:00 MDT 2018)
The cost for glasses was REDICULOUS!!! It was higher if I used my insurance than just paying cash! Why do I pay for insurance?? Very unhappy!!
Jul 19, 2018
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Teacher — Brenda M.
(Patient since Tue Mar 10 00:00:00 MDT 2015)
As usual great service with Becky and the optician....
Jul 17, 2018
Always a great experience! — S C.
(Patient since Tue Oct 06 00:00:00 MDT 2015)
Always a great experience!
Jul 16, 2018
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— Noel B.
(Patient since Thu Jul 12 00:00:00 MDT 2018)
A very welcoming service indeed. My only suggestion is maybe have some creme available for the coffee. I know its kinda off topic but not everyone likes their coffee dark. Maybe some tea as well.
Jul 16, 2018
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Sarah is Amazing! She actually gives you hones... — Jackey W.
(Patient since Mon Apr 06 00:00:00 MDT 2015)
Sarah is Amazing! She actually gives you honest feedback on how you look in frames.
Jul 13, 2018
Dr Marchant and the staff are amazing. I always... — Khrystal Q.
(Patient since Mon Sep 15 00:00:00 MDT 2014)
Dr Marchant and the staff are amazing. I always recommend people to your office.
Jul 13, 2018
You have got to be kidding — Linda K.
(Patient since Fri Aug 12 00:00:00 MDT 2016)
You have got to be kidding
Jul 12, 2018
Always a pleasure. I like how you work with me ... — Christina E.
(Patient since Fri Sep 23 00:00:00 MDT 2016)
Always a pleasure. I like how you work with me tonprovide what I need.
Jul 11, 2018
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What a wonderful group of people to serve the p... — Michael P.
(Patient since Fri Jun 19 00:00:00 MDT 2015)
What a wonderful group of people to serve the public. Dr. Marchant and his team are wonderful!! I am fortunate enough to have been under the care of Dr. Marchant and his team for over 20 years. Thank you!!!
Jul 9, 2018
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— Richard B.
(Patient since Tue Jul 03 00:00:00 MDT 2018)
Annie & Dr. Katie were VERY kind and wonderful
Jul 5, 2018
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Always a great experience 😊 — Noah Q.
(Patient since Tue Jul 18 00:00:00 MDT 2017)
Always a great experience 😊
Jul 5, 2018
They found I had an eye disease problem paluis... — Frank H.
(Patient since Mon Aug 18 00:00:00 MDT 2014)
They found I had an eye disease problem paluised marginall and have been able to keep me being able to see for 10 years now.
Jul 4, 2018
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They are always so friendly and helpful — Denise M.
(Patient since Mon Mar 14 00:00:00 MDT 2016)
They are always so friendly and helpful
Jul 4, 2018
Love Dr. Becky — Caitlyn F.
(Patient since Mon Dec 26 00:00:00 MST 2016)
Always kind from the moment we come in. This past appointment I even had all 7 kids with me and they just rolled with it. So accommodating yet quite efficient!
Jul 2, 2018
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Dr. Duffus is wonderful, kind, and patient-- re... — Victoria C.
(Patient since Thu Jun 28 00:00:00 MDT 2018)
Dr. Duffus is wonderful, kind, and patient-- really took his time with examining my eyes, which has NOT been my experience at other offices. In fact, he told me that my old glasses-- which I never wore because they were too strong-- had equal prescriptions in each eye, even though my right eye is stronger than my left! Annie was a great assistant, and she was also very patient and kind.
Jul 2, 2018
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Your office is fantastically accommodating- ama... — Shirley F.
(Patient since Wed Jun 27 00:00:00 MDT 2018)
Your office is fantastically accommodating- amazing and helpful. i have only had Dr. Cooper treat me but she is also fantastic. I am a new patient and so impressed with your office and practice. Thank you!!
Jun 30, 2018
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This appointment had a long wait time but it wa... — Evelyn S.
(Patient since Mon Jun 26 00:00:00 MDT 2017)
This appointment had a long wait time but it was an anomaly, appointments are always quick within 10 minutes of arrival. We love Dr Becky.
Jun 29, 2018
M — Patricia S.
(Patient since Fri Apr 22 00:00:00 MDT 2016)
Dr. Becket is amazing. She is excellent working through individual concerns. Great follow-up.
Jun 29, 2018
— Michael D.
(Patient since Fri May 29 00:00:00 MDT 2015)
Dr Marchant is great. Takes his time and is very personable. Only one minor con. When ordering frames and lenses, the young lady was entering information into the computer while at the same time writing everything down on a hard copy form. Seemed like it took much longer than it would have if all the work was done on the computer.
Jun 27, 2018
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Always courteous, on time, answers all question... — Charles H.
(Patient since Mon Jun 25 00:00:00 MDT 2018)
Always courteous, on time, answers all questions
Jun 27, 2018
5 out of 5 star rating even though only 3 out o... — Bradon T.
(Patient since Mon Aug 15 00:00:00 MDT 2016)
5 out of 5 star rating even though only 3 out of 5 family members wear glasses... =) They have always taken excellent care of us!
Jun 27, 2018
Everyone was very professional about their job... — Larry C.
(Patient since Tue Feb 23 00:00:00 MST 2016)
Everyone was very professional about their jobs and very helpful during my appointment. The rooms were very cleaned and all equipment was working with no problems.
Jun 26, 2018
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It is always a good experience at your office, ... — Arthur L.
(Patient since Thu Apr 16 00:00:00 MDT 2015)
It is always a good experience at your office, from start to finish!
Jun 25, 2018
The office is beautiful, the staff is professio... — Anne W.
(Patient since Wed Feb 11 00:00:00 MST 2015)
The office is beautiful, the staff is professional and knowledgeable. I feel that my eyecare needs are 100% met. I would not go anywhere else!!!
Jun 25, 2018
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Love Family Eyecare! — John C.
(Patient since Wed Feb 11 00:00:00 MST 2015)
I have been seeing Dr. Dufus for several years now. Great doctor and the staff is always so helpful. Love Family Eyecare!!
Jun 22, 2018
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Very nice staff very professional and punc — Alejandro M.
(Patient since Thu Oct 15 00:00:00 MDT 2015)
Very nice staff very professional and punctual
Jun 22, 2018
Great place, fast, friendly, very friendly!, su... — Rene C.
(Patient since Mon Jun 18 00:00:00 MDT 2018)
Great place, fast, friendly, very friendly!, super cool doctor, great experience.
Jun 20, 2018
Family Eyecare Associates is Great! — Helena C.
(Patient since Wed May 24 00:00:00 MDT 2017)
Family Eyecare Associates provided me with an appointment after my work hours. This was really important because I didn't have to miss time off from work. I was really impressed with how well the doctor answered my questions. He gave me more information about how to care for my eyes than an eye specialist I've been seeing. I really appreciate both the genuine concern and being able to schedule a later appointment.
Jun 20, 2018
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MY FAMILY — Catherine L.
(Patient since Wed Sep 10 00:00:00 MDT 2014)
Family Eye Care I consider as my Family I thank God for each and everyone of you and especially Troy without whom I never would have Crystal Lenses in my eyes and the wonderful eyesight I enjoy every day. May the Lord bless the gift He gave you and continue to favor you as you help Him turn darkness into light in a physical, visible way. En mucho agape, Kaitee (Catherine) Lusk
Jun 19, 2018
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Great staff and pleasant office. — Diana K.
(Patient since Wed Mar 18 00:00:00 MDT 2015)
Great staff and pleasant office.
Jun 15, 2018
Friendly and professional staff. The doctor was... — Christopher C.
(Patient since Tue Jun 12 00:00:00 MDT 2018)
Friendly and professional staff. The doctor was very thorough and very understanding when it came to my needs. I’ve been wearing glasses for 15 years and I just switched to this practice leaving my old Eye doctor, was very impressed with my overall experience.
Jun 15, 2018
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Excellent Optimetrists Here — Emeliano R.
(Patient since Tue Feb 23 00:00:00 MST 2016)
Family Eyecare Associates is the only eye doctor I will be going to for the rest of my life! Dr. Duffus is amazing and very thorough. He will answer any questions you have, and explain everything that he finds in an easy to understand way! He is absolutely amazing.
Jun 11, 2018
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The entire staff was warm and gracious. — Sylvia B.
(Patient since Thu Mar 19 00:00:00 MDT 2015)
The entire staff was warm and gracious.
Jun 8, 2018
People make this great — Shaun C.
(Patient since Wed Nov 26 00:00:00 MST 2014)
People make all the difference
Jun 6, 2018
Family Eyecare Associates definitely treats you... — Judith M.
(Patient since Thu May 18 00:00:00 MDT 2017)
Family Eyecare Associates definitely treats you like family. I have been seeing Dr Becky for over 10 years and have never been disappointed ..the entire staff is always friendly and helpful.
Jun 4, 2018
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Outstanding Customer Service — Rigoberto L.
(Patient since Thu Aug 21 00:00:00 MDT 2014)
Outstanding Customer Service
May 29, 2018
Extremely professional and caring doctors and a... — William T.
(Patient since Tue Mar 28 00:00:00 MDT 2017)
Extremely professional and caring doctors and associates.
May 28, 2018
I have been coming here for several years and I... — Kristine M.
(Patient since Tue Mar 03 00:00:00 MST 2015)
I have been coming here for several years and I appreciate having state-of-the-art equipment nearby (in Sparks).
May 25, 2018
You are awesome, and saw me as a walk in.I will... — Antoinette L.
(Patient since Mon May 21 00:00:00 MDT 2018)
You are awesome, and saw me as a walk in.I will be back and order eyewear in a few weeks Thank you.
May 22, 2018
Friendly and knowledgeable staff and doctors. C... — Cynthia O.
(Patient since Wed Nov 19 00:00:00 MST 2014)
Friendly and knowledgeable staff and doctors. Close to home.
May 22, 2018
It's always a pleasant experience. — Andrew R.
(Patient since Tue Oct 21 00:00:00 MDT 2014)
It's always a pleasant experience to visit Family Eyecare Associates. I've been a patient of Dr. Denis Humphries for 40+ years.
May 21, 2018
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Very pleasant and speedy service. Very complete... — Patricia D.
(Patient since Wed May 25 00:00:00 MDT 2016)
Very pleasant and speedy service. Very complete exams.
May 18, 2018
I love this place! Everyone is so professional.... — Laureen W.
(Patient since Mon Jan 05 00:00:00 MST 2015)
I love this place! Everyone is so professional. I got to meet a new Dr and he was amazing!
May 18, 2018
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exceptional professionalism, service and friend... — Marie P.
(Patient since Tue Nov 04 00:00:00 MST 2014)
exceptional professionalism, service and friendly staff and doctor
May 17, 2018
Friendly staff, did not have a long wait after ... — Patricia S.
(Patient since Fri May 12 00:00:00 MDT 2017)
Friendly staff, did not have a long wait after appointment time. Doctor Beki is very knowledgeable and friendly. Does not prescribe something I do not need. Is aware of budget yet requires quality eye lenses etc.
May 17, 2018
Staff and Dr. Humphreys all very helpful and ch... — Faith A.
(Patient since Wed Sep 30 00:00:00 MDT 2015)
Staff and Dr. Humphreys all very helpful and cheerful.
May 17, 2018
— Sherry J.
(Patient since Tue May 15 00:00:00 MDT 2018)
Your staff was courteous, polite and very respectful. Dr. was through and on time.
May 16, 2018
— Karen H.
(Patient since Mon Jun 15 00:00:00 MDT 2015)
Sadly, although I have been a patient for over 20 years, my current insurance is not accepted at your office. So, after paying for the last two visits out of pocket, and my frames and lenses, I may have to shop around next year to find a optometrist that accepts my insurance.
May 16, 2018
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I recommend Family Eyecare Associates to anyone... — Mary B.
(Patient since Mon Sep 08 00:00:00 MDT 2014)
I recommend Family Eyecare Associates to anyone looking for the best eye care.
May 15, 2018
I love Family Eyecare Associates. — Cynthia R.
(Patient since Mon Jan 16 00:00:00 MST 2017)
I love Family Eyecare Associates. They are the nicest people and the appointments are always on time.
May 15, 2018
Always a positive and pleasant experience..happ... — Sandra C.
(Patient since Fri May 01 00:00:00 MDT 2015)
Always a positive and pleasant experience..happy people.
May 13, 2018
— Steven W.
(Patient since Sat Dec 06 00:00:00 MST 2014)
All was good but sometimes getting andand appt is difficult
May 12, 2018
I feel like family. Very special! — Karen N.
(Patient since Fri Oct 10 00:00:00 MDT 2014)
I feel like family. Very special!
May 11, 2018
Friendly staff, all procedures and test explain... — Carol B.
(Patient since Wed Dec 03 00:00:00 MST 2014)
Friendly staff, all procedures and test explained, Dr. Troy gives a thorough exam and is kind and personable
May 10, 2018
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Family Eye Care — Terence T.
(Patient since Tue Nov 11 00:00:00 MST 2014)
I have been a customer of Family Eye Care for more years than I want to count! I have received excellent eyecare as has my wife. I
May 3, 2018
The office staff was Very professional and frie... — Ralph F.
(Patient since Fri Sep 19 00:00:00 MDT 2014)
The office staff was Very professional and friendly, they gave all options and costs.
May 3, 2018
Dr. Troy is the best! I've been seeing him for... — Garey C.
(Patient since Mon Mar 09 00:00:00 MDT 2015)
Dr. Troy is the best! I've been seeing him for ~15 years and he is always a friendly face, no matter where I see him in town. He's professional, talks me through my options, and is (almost) always on time. He's excellent at his job and you can tell that he loves what he does.
May 2, 2018
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Great service start to finish! Teresa is so wel... — Audrey H.
(Patient since Mon Apr 30 00:00:00 MDT 2018)
Great service start to finish! Teresa is so welcoming and friendly with a great smile!
May 1, 2018
Always professional and courteous! — Wayne S.
(Patient since Mon Apr 30 00:00:00 MDT 2018)
Always professional and courteous! They are very competent and have been going there for over 20 years!
May 1, 2018
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— Cathy P.
(Patient since Thu Feb 05 00:00:00 MST 2015)
I have been going to FEA for quite some time now. They are extremely professional and I wouldn't want to go to anyone else. The entire staff is phenomenal.
Apr 27, 2018
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Simply The Best.. — Gordon Q.
(Patient since Wed Aug 20 00:00:00 MDT 2014)
You guys are the best. As a patient and as a 'partner' with Washoe County Lions (Spanish Springs) Sight Conservation you have just been the best. Professional, knowledgeable, courteous and frriendly .... a "Family' experience.
Apr 26, 2018
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Overall, simply a wonderful experience. The wh... — Scott P.
(Patient since Mon Apr 23 00:00:00 MDT 2018)
Overall, simply a wonderful experience. The whole process was efficient and handled professionally.
Apr 24, 2018
If ‘associates’ don’t have name tag- introduce ... — Barbara F.
(Patient since Tue Apr 21 00:00:00 MDT 2015)
If ‘associates’ don’t have name tag- introduce themselves to patient.
Apr 24, 2018
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Overall Excellence — Martin S.
(Patient since Fri Feb 27 00:00:00 MST 2015)
Excellent service; staff always pleasant and knowledgeable; doctors very professional, courteous, and up to date on the latest in eye examinations and medical eye care.
Apr 23, 2018
A very friendly and pleasent office.. — Marie C.
(Patient since Wed Jul 15 00:00:00 MDT 2015)
My family and I have been going to Dr. Humphreys since he started his practice in Sparks . I have never had a problem and have always enjoyed my visits there. When Dr. Dennis cut back he referred me to Dr. Cooper and I really like her too. I have recommended your office to several people and they have all been very satisfied. Keep up the good work! Marie Charpentier
Apr 19, 2018
Great team! — Vanessa S.
(Patient since Tue Apr 17 00:00:00 MDT 2018)
Great team! Everyone from the reseptionist to the techs to the Drs is very friendly and explains everything very well.
Apr 18, 2018
I love Family Eye Care. I've been going to them... — Kathy K.
(Patient since Wed Jun 10 00:00:00 MDT 2015)
I love Family Eye Care. I've been going to them too many years
Apr 16, 2018
Best eye care practice in Reno/Sparks. The doc... — Annalisa W.
(Patient since Mon Feb 02 00:00:00 MST 2015)
Best eye care practice in Reno/Sparks. The doctors are amazing. Dr. Becky is the all time greatest!
Apr 16, 2018
other options for eye care — Harry W.
(Patient since Wed Nov 19 00:00:00 MST 2014)
I have a difficult time getting off work, we have a busy construction schedule, it is imperative that I make the most of my appointments, I had a couple of reason to schedule the appointment, and felt the staff in eyeglass department was to overwhelmed to assist me, therefore, I chose to get my new prescription filled at another location.
Apr 15, 2018
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We love our appointments at Family Eyecare. We ... — Joann H.
(Patient since Tue May 19 00:00:00 MDT 2015)
We love our appointments at Family Eyecare. We have been seeing Dr. Denis for a lot of years and it is like visiting an old friend. The staff is pleasant and helpful every time. Fred, JoAnn and Janet
Apr 14, 2018
Lifelong eyecare — Annette L.
(Patient since Fri Aug 12 00:00:00 MDT 2016)
For about 10 years I’ve been coming to Family Eyecare Associates. People often comment my eyeglasses and ask where I go. I am so confident in this office and group of doctors and staff I always urge people to get their eyecare done here. Never a let down, always the best care and best glasses!
Apr 12, 2018
I had Such a great experience with you guys! Th... — Chloe O.
(Patient since Mon Apr 09 00:00:00 MDT 2018)
I had Such a great experience with you guys! Thanks!
Apr 11, 2018
Family Eye Care Associates is by far the best e... — Darby A.
(Patient since Fri Oct 10 00:00:00 MDT 2014)
Family Eye Care Associates is by far the best eye place. Dr. Troy is so amazing and friendly. I am always greeted with smiles from the staff and they always make me feel welcome and that my business is appreciated.
Apr 10, 2018
I have been a patient here for a few years now ... — James B.
(Patient since Mon Feb 16 00:00:00 MST 2015)
I have been a patient here for a few years now and have found all of the staff to be professional, friendly, and helpful. I feel very comfortable with Dr. Duffus. He seems to truly care about my vision and doesn't try to push any unnecessary tests or correction lenses.
Apr 10, 2018
What a great place. — Al G.
(Patient since Tue Aug 26 00:00:00 MDT 2014)
What a great place. Wonderful staff and nice to see Becky again. First saw her 15 years ago. How time flies!!!!!!!!!!!!
Apr 9, 2018
Dr. Becky is absolutely amazing! Everyone there... — Andrew W.
(Patient since Mon Jan 12 00:00:00 MST 2015)
Dr. Becky is absolutely amazing! Everyone there is just so nice and helpful.
Apr 9, 2018
Dr Troy Humphreys and his staff are caring, dep... — Charles C.
(Patient since Wed Sep 10 00:00:00 MDT 2014)
Dr Troy Humphreys and his staff are caring, dependable and professional. I recommend Family Eyecare Associates highly to anyone in need of eye care and optical wear of all kinds. Chuck C.
Apr 4, 2018
Good exam...poor service picking out glasses — Eliza R.
(Patient since Fri Sep 04 00:00:00 MDT 2015)
I loved the assistant who helped check my eyes first, and then Dr. Marchant was great. I did not like the person helping pick out glasses. She was rude. We had some questions about pricing for the glasses and she didn't understand what we were asking. After stating the question several different ways she said we had a disconnect. We told her we would come back or take our business elsewhere. She slammed her laptop closed and rushed to the back. We went to the front desk to check out. After a few minutes she came back and gave our paperwork to the front desk. We were trying to ask the front desk about the glasses, but Melinda (I think that is her name) took them back with her. We really enjoy the doctors and staff, but have had several poor experiences with this particular person in the glasses area.
Apr 3, 2018
I feel incredibly comfortable and supported whe... — Pamela P.
(Patient since Tue May 12 00:00:00 MDT 2015)
I feel incredibly comfortable and supported when picking out my frames and lenses...and everyone is extremely patient! I truly appreciate the patience and care that you have provided to my entire family!
Apr 3, 2018
Excellent Care, Family Friendly — Jamila B.
(Patient since Thu Oct 15 00:00:00 MDT 2015)
I have been taking my family to Family Eyecare since my girls were 3 years old. I’ve always trusted them and I know we are getting great care and service. We will continue to get our care from them.
Apr 1, 2018
Price, and overal Excellent — Emma R.
(Patient since Thu Aug 06 00:00:00 MDT 2015)
I would have liked a lesser price, myabe like $70 for the 30 minute visit instead of the $100. I have medicaid, Northern Nevada Health Plan, and I was hoping for lesser price. If I did get a discount it wasn't communicated to me and I would have liked to have known, that way I know I was being helped out. Also, I was a little concerened with the measuring of the protrusion of my eyes, she measured them and got 15 then I told her that the last time I was measured from a different spot and then she remeasured and got 18. I felt concern about the consistency of those measurement, I feel like there should be something that guides the person when doing the measurement. But besides those two things, I had an excellent experience. As you can see from the rest of the survey everything was wonderful. The doctor that attended to me was nice, she listened and did a well job in explaining what was happening to my eye. I would come back.
Mar 29, 2018
Front desk reception was co sidered rude and co... — Karen G.
(Patient since Fri May 08 00:00:00 MDT 2015)
Front desk reception was co sidered rude and condescending.
Mar 29, 2018
I appreciate the care and concern provided when... — Shawna M.
(Patient since Tue Sep 23 00:00:00 MDT 2014)
I appreciate the care and concern provided when I come. Also , I appreciate the promptness in which I'm seen.
Mar 29, 2018
I love this office and always recommend to othe... — Laura N.
(Patient since Thu Jan 22 00:00:00 MST 2015)
I love this office and always recommend to others. My physician (Dr Troy) and staff are wonderful and friendly. He always takes the time to give a thorough exam and answer my questions. The office stays up with current technology and health care practices.
Mar 27, 2018
Appointment ran on time. The tech. Explained ev... — Gabriel G.
(Patient since Mon Apr 06 00:00:00 MDT 2015)
Appointment ran on time. The tech. Explained everything before starting any test.
Mar 27, 2018
Very professional staff, friendly workers. — Elizabeth T.
(Patient since Mon Oct 27 00:00:00 MDT 2014)
Very professional staff, friendly workers.
Mar 26, 2018
The best eyecare place in town! — Amber H.
(Patient since Wed Mar 21 00:00:00 MDT 2018)
I have been going to Family Eyecare Associates since I was a teen. I am almost 30 now. I have always been treated with the greatest of respect here and really enjoy the professional autmosphere as well as the very soothing waiting area. They always let you know how much things will be upfront and are very patient with you and making your decisions. I had to leave a while back due to change of insurance, and now I have new insurance again and am back, so I am so so happy!
Mar 24, 2018
Everyone was very friendly and organized. — John W.
(Patient since Wed Mar 21 00:00:00 MDT 2018)
Everyone was very friendly and organized.
Mar 24, 2018
— Althea D.
(Patient since Wed Oct 01 00:00:00 MDT 2014)
When I got to my appt early there was no problem in taking me in early so I very much appreciated that
Mar 23, 2018
Last appt. — Kristen J.
(Patient since Tue Nov 17 00:00:00 MST 2015)
Love this place. Everyone is very friendly an great service.
Mar 23, 2018
Great experience from start to finish — Ronald F.
(Patient since Tue Sep 15 00:00:00 MDT 2015)
Great experience from start to finish
Mar 23, 2018
Very professional staff. Best office I have bee... — Jerry A.
(Patient since Thu Jul 23 00:00:00 MDT 2015)
Very professional staff. Best office I have been to in 32 yrs. Only wish you accepted MES insurance.
Mar 23, 2018
Been using your services for eye care, great cu... — Blanca B.
(Patient since Mon Mar 14 00:00:00 MDT 2016)
Been using your services for eye care, great customer and professional service from everyone at the office.
Mar 22, 2018
Everyone at Family Eyecare is so nice - it is a... — Barbara B.
(Patient since Thu Nov 06 00:00:00 MST 2014)
Everyone at Family Eyecare is so nice - it is always pleasant to interact with them !
Mar 22, 2018
Best Eye care Team! — Shauna C.
(Patient since Tue Mar 20 00:00:00 MDT 2018)
I had my first visit with the office after being recommended by a friend. I was impressed the minute I walked through the door. The front desk girls were welcoming, friendly, professional, and happy. I love seeing people smile at work. Dr Troy was very attentive, understanding, empathetic, knowledgeable, patient, and helpful. I felt he really cared about the eye issues I was having and was determined to work with me until they are resolved. He spent time explaining the situation to me and was encouraging. I felt good about his professional decision and judgement and trusted in his course of action. I am grateful I found the best eye care team there is and thank each of them for making my visit outstanding.
Mar 21, 2018
Very friendly and very professional. — Thomas M.
(Patient since Mon Mar 19 00:00:00 MDT 2018)
Very friendly and very professional.
Mar 20, 2018
Very pleasant experience.A lot of nice people w... — James R.
(Patient since Tue Jan 26 00:00:00 MST 2016)
Very pleasant experience.A lot of nice people working there.
Mar 19, 2018
I love Family EyeCare. My entire family goes th... — Christina M.
(Patient since Fri Feb 17 00:00:00 MST 2017)
I love Family EyeCare. My entire family goes there. Dr. Cooper and Dr. Becky are both outstanding! The staff is always pleasant and helpful. Drew is one of our favorites when we need to pick up or have our glasses tweaked. They have a good size selection of glasses.
Mar 19, 2018
The doctor I saw was awesome! The office is bea... — Dylan S.
(Patient since Thu Mar 08 00:00:00 MST 2018)
The doctor I saw was awesome! The office is beautiful
Mar 18, 2018
Staff is all polite & helpful every time I am i... — Gail C.
(Patient since Tue Mar 17 00:00:00 MDT 2015)
Staff is all polite & helpful every time I am in. Questions & concerns are answered and taken care of.
Mar 15, 2018
The best eye doctors I have ever been to! — Justina A.
(Patient since Mon Mar 12 00:00:00 MDT 2018)
Not only was I taken into my appointment early, but the eye exam was different from any eye exam I have ever had! I have had glasses my whole life and haven't received such great service and felt so confident in the expertise of the doctors and instruments. My only drawback here is the cost, however in many ways it is worth the cost because the quality was so good!
Mar 14, 2018
Outstanding service at all levels. Dr. Duffus ... — George B.
(Patient since Mon Aug 31 00:00:00 MDT 2015)
Outstanding service at all levels. Dr. Duffus is personable, extremely knowledgeable and a good listener. The practice leave no stone unturned. I feel confident I’m receiving superior eye care.
Mar 13, 2018
— Marsha M.
(Patient since Wed Sep 03 00:00:00 MDT 2014)
Dr Cori is the best. She listens to you and if there is a problem she tries to finds a solution that works for everyone. She always upbeat.
Mar 12, 2018
everyone from front desk to the one that took m... — Diana N.
(Patient since Fri Mar 09 00:00:00 MST 2018)
everyone from front desk to the one that took my blood pressure were awesome caring went above and beyond thank you very much diana nava
Mar 12, 2018
I find online messages easy to do — Patricia Z.
(Patient since Wed Mar 04 00:00:00 MST 2015)
I find online messages easy to do
Mar 12, 2018
Love this place! — Barbara C.
(Patient since Thu Jan 15 00:00:00 MST 2015)
Best eye doctors in Reno/Sparks! I have been coming here for over 20 years.
Mar 12, 2018
Too many email reminders and phone calls!! — Thomas E.
(Patient since Fri Jan 08 00:00:00 MST 2016)
Too many email reminders and phone calls!!
Mar 12, 2018
Very nice staff. Impressive technology. Every... — Jennifer L.
(Patient since Wed Mar 07 00:00:00 MST 2018)
Very nice staff. Impressive technology. Everything was explained in easy-to-understand terms, and I never felt that my questions were perceived as stupid. I had a great experience there, and will be happy to go back every year. Too bad they don't do dentistry...
Mar 9, 2018
What a beautiful experience I had with the staf... — Anna E.
(Patient since Wed Mar 07 00:00:00 MST 2018)
What a beautiful experience I had with the staff and Dr. Becky! Hats off to a great customer service!
Mar 8, 2018
I had an eye infection and was able to be seen ... — Darl V.
(Patient since Fri Oct 31 00:00:00 MDT 2014)
I had an eye infection and was able to be seen the same day! Thank you !
Mar 8, 2018
Visit — Raul A.
(Patient since Mon Mar 05 00:00:00 MST 2018)
Dr. Cooper is so nice! The staff is friendly and the office is really nice, I wouldn’t recommend if you don’t have insurance, but I feel like it would be worth the price.
Mar 8, 2018
Very personalized service. — James M.
(Patient since Fri Feb 20 00:00:00 MST 2015)
Very personalized service.
Mar 7, 2018
Beautiful office, friendly staff and on time. — Sherry J.
(Patient since Tue Mar 17 00:00:00 MDT 2015)
Beautiful office, friendly staff and on time.
Mar 7, 2018
Family Eyecare Has Winning Service.. — Alan G.
(Patient since Mon Feb 16 00:00:00 MST 2015)
Family Eyecare staff is always professional, courteous and accommodating.
Mar 6, 2018
— Kerry S.
(Patient since Tue Feb 23 00:00:00 MST 2016)
Best service and wonderful doctors and staff. Always a pleasant experience.
Mar 6, 2018
Staff and Doctor very efficient, thorough and h... — Alfred K.
(Patient since Fri Mar 06 00:00:00 MST 2015)
Staff and Doctor very efficient, thorough and helpful. It was difficult to get the appointment. But over all highly recommended. Thank you
Mar 4, 2018
Great Job! — Amber V.
(Patient since Thu Mar 01 00:00:00 MST 2018)
Staff was very welcoming upon entering the office. I was gotten to in a timely manner with the doctor seeing me shortly after.
Mar 3, 2018
Very professional and friendly office. — Phillip B.
(Patient since Tue Oct 20 00:00:00 MDT 2015)
Very professional and friendly office.
Mar 2, 2018
Highly Recommend Family Eyecare Associates — Brenda M.
(Patient since Wed Feb 28 00:00:00 MST 2018)
I recently moved to Sparks from "small-town-America" and was looking for an optometrist close to my new home, as I didn't want to travel into Reno. I was also looking for an office that could accommodate a Saturday or after-hours appointment. Boy did I hit the jackpot when I found Family Eyecare Assoc.!!! From the moment I walked in, I was greeted with friendly smiles and very knowledgeable personnel; from the receptionists, Dr. Duffus, the technicians, and Sara C. I felt very well cared for as each person patiently answered all my questions. Thank you, Family Eyecare Associates for a wonderful first visit; looking forward to getting my new glasses.
Mar 1, 2018
LOVE Family Eyecare — Erin F.
(Patient since Wed Jan 27 00:00:00 MST 2016)
I’ve been a patient for more than 10 years. The doctors are excellent and came in daily to see me a few years ago when I had a scratched cornea, even on the weekends. I cannot recommend them highly enough!
Feb 26, 2018
This was my daughters first eye appointment, an... — Addisyn A.
(Patient since Thu Feb 22 00:00:00 MST 2018)
This was my daughters first eye appointment, and it was a great experience! Dr Troy and the staff were very kind and made it a
Feb 23, 2018
Everyone is very friendly. From front desk to o... — Sienna G.
(Patient since Wed Feb 21 00:00:00 MST 2018)
Everyone is very friendly. From front desk to optometrist! Thank you!
Feb 22, 2018
Everyone there is very nice. — Ronald L.
(Patient since Mon May 16 00:00:00 MDT 2016)
Everyone there is very nice.
Feb 22, 2018
I appreciate the professionalism and High level... — John B.
(Patient since Tue Feb 10 00:00:00 MST 2015)
I appreciate the professionalism and High level of customer care. Always considerate.
Feb 20, 2018
Emergency visuit — Mary Ann B.
(Patient since Tue Mar 29 00:00:00 MDT 2016)
I had an immediate problem that concerned me and your office took me in right away with no appointment and no waiting. The result was reassuring and very informative.
Feb 19, 2018
The entire office staff is very friendly and my... — Terry J.
(Patient since Mon Jan 04 00:00:00 MST 2016)
The entire office staff is very friendly and my appointment was quick. Thank you everyone.
Feb 19, 2018
So friendly, get you right in and a clean, nice... — Mindy F.
(Patient since Wed Jan 07 00:00:00 MST 2015)
So friendly, get you right in and a clean, nice office. Dr. Duffus is great!
Feb 17, 2018
Dr. Becky is one of the nicest people you will ... — Jacqueline L.
(Patient since Fri Sep 05 00:00:00 MDT 2014)
Dr. Becky is one of the nicest people you will ever meet! Her expertise in eye care is unsurpassed. I would highly recommend Family Eyecare to everyone. The staff is very welcoming, kind and friendly.
Feb 17, 2018
Highly recommend Family Eyecare Associates — Pamela T.
(Patient since Mon Jun 06 00:00:00 MDT 2016)
Highly recommend Family Eyecare Associates as the staff are customer oriented, knowledgeable & professional AND are in walking distance which is great for over 55 communities.
Feb 16, 2018
I have never had such through and comprehensive... — Lynne T.
(Patient since Tue Sep 27 00:00:00 MDT 2016)
I have never had such through and comprehensive eye exams. These folks have the latest technology and leave no stone unturned when it comes to your eyes. On top of great service they are always cordial, compassionate and caring.
Feb 16, 2018
Great service and nice people. Thank you. — Kirby M.
(Patient since Mon Dec 18 00:00:00 MST 2017)
Great service and nice people. Thank you.
Feb 15, 2018
The office staff is friendly and helpful and Dr... — Kathleen B.
(Patient since Wed Feb 10 00:00:00 MST 2016)
The office staff is friendly and helpful and Dr. Marchant is thorough and explains everything very well. A great experience.
Feb 15, 2018
Very friendly and great service — David C.
(Patient since Thu Oct 09 00:00:00 MDT 2014)
Very friendly and great service
Feb 15, 2018
Always a pleasant experience.Dr. Dennis Humphr... — Carole H.
(Patient since Tue Nov 11 00:00:00 MST 2014)
Always a pleasant experience. Dr. Dennis Humphreys is a very caring, professional and personable.
Feb 15, 2018
A very kind gesture covered my mistake. Thank you — Audrey T.
(Patient since Mon Feb 02 00:00:00 MST 2015)
Your kindness to me goes far beyond other systems of business. I had two appointments scheduled for February and March mistakenly. Because someone had canceled their appointment the receptionist took me at the time I arrived. The online mistake was mine, and yet they treated me royally.
Feb 10, 2018
The staff is so nice and knowledgeable. We love... — Jackson W.
(Patient since Fri Oct 14 00:00:00 MDT 2016)
The staff is so nice and knowledgeable. We love coming and seeing Dr. Cooper!
Feb 9, 2018
Warm, helpful, and friendly receptionist. Thro... — Thomas B.
(Patient since Wed Feb 07 00:00:00 MST 2018)
Warm, helpful, and friendly receptionist. Through eye exam by technician. Then a reassuring examination with the Dr.
Feb 9, 2018
Very friendly and highly professional staff — Brant B.
(Patient since Tue Feb 21 00:00:00 MST 2017)
Very friendly and highly professional staff
Feb 9, 2018
Excellent office staff, professional and skille... — Linda Z.
(Patient since Wed Dec 10 00:00:00 MST 2014)
Excellent office staff, professional and skilled technicians, thorough and kind doctor.
Feb 8, 2018
It's been 35 years now and I am still a patient... — Ellen N.
(Patient since Fri Mar 18 00:00:00 MDT 2016)
It's been 35 years now and I am still a patient. Vision is vital and I feel that the staff and the physicians give me the best attention to each detail of my eye exam to ensure healthy eyes.
Feb 7, 2018
Very professional. Answers questions, Supporti... — Jo M.
(Patient since Fri Dec 19 00:00:00 MST 2014)
Very professional. Answers questions, Supportive
Feb 7, 2018
Great office! Everyone goes above and beyond in... — Camryn G.
(Patient since Mon Nov 24 00:00:00 MST 2014)
Great office! Everyone goes above and beyond in every aspect! Thank you!
Feb 7, 2018
Great service from everyone — Stephen M.
(Patient since Thu Feb 01 00:00:00 MST 2018)
Great service from everyone
Feb 3, 2018
Everyone was helpful, gracious, knowledgeable, ... — Mary F.
(Patient since Mon Jan 30 00:00:00 MST 2017)
Everyone was helpful, gracious, knowledgeable, kind and efficient. I especially appreciate the upbeat attitude at Family Eyecarre Associates. Thank you.
Feb 2, 2018
Reply
Always prompt & professional service — Henry R.
(Patient since Tue Jun 03 00:00:00 MDT 2014)
Always prompt & professional service
Feb 2, 2018
Very professional and friendly staff — Kathryn P.
(Patient since Thu Nov 10 00:00:00 MST 2016)
Very professional and friendly staff
Feb 2, 2018
Beyond impressed — Sean W.
(Patient since Thu Feb 01 00:00:00 MST 2018)
Amazing and friendly staff, very knowledgeable. Very clean and well maintained place. Highly recommend to anyone
Feb 2, 2018
Reply
Paperwork — Carrington T.
(Patient since Fri Jul 01 00:00:00 MDT 2016)
There seems to be a lot of mistakes on the paperwork you receive from the time you sign in to the bill when you leave.
Jan 31, 2018
Great service! — Jacob G.
(Patient since Wed Jan 24 00:00:00 MST 2018)
Great service! I got the help I needed quickly and the staff was very nice.
Jan 30, 2018
Family Eyecare Associates provides outstanding ... — Janeth W.
(Patient since Mon Oct 06 00:00:00 MDT 2014)
Family Eyecare Associates provides outstanding eye care in a relaxed, friendly environment.
Jan 30, 2018
adequate. don’t find it that useful for my need... — Daria G.
(Patient since Fri May 01 00:00:00 MDT 2015)
adequate. don’t find it that useful for my needs
Jan 30, 2018
Recommendation — Kristy H.
(Patient since Thu Aug 28 00:00:00 MDT 2014)
I have recommended Family Eyecare Associates to all of my friends! Their professional and courteous staff are super - and now that they have an office in South Reno it's SO convenient!!
Jan 30, 2018
Reply
My visit to your new location was quite disappo... — Donna V.
(Patient since Mon Jan 05 00:00:00 MST 2015)
My visit to your new location was quite disappointing. I showed up for a regular eye exam, no one waiting in the waiting area whatsoever and it was over an hour before I actually saw the doctor. I was at the office for almost two hours and only had an eye exam, nothing extra. I also didn't know what to make of the eye doctor who spoke like a child and constantly referred to the phoropter as "big glasses" during my exam, it was very weird and seemed unprofessional.
Jan 25, 2018
Reply
Fantastic! — Jessica B.
I really appreciated the customer service and how they catered what I needed to me. They also told me my options.
Jan 25, 2018
Great experience — Warren C.
(Patient since Mon Feb 09 00:00:00 MST 2015)
Friendly staff and they work at making sure you have what you need, and that it works for you.
Jan 23, 2018
Love this Office — Natalie K.
(Patient since Wed Apr 22 00:00:00 MDT 2015)
Love this office and Dr. Duffus! The office and staff are very family friendly, knowledgeable and efficient! I would highly recommend to anyone!
Jan 22, 2018
Wonderful eye care — William A.
(Patient since Wed Jan 17 00:00:00 MST 2018)
Everyone is friendly, helpful and professional.
Jan 21, 2018
Have been going to Family Eyecare for several y... — Rebecca G.
(Patient since Wed Aug 20 00:00:00 MDT 2014)
Have been going to Family Eyecare for several years. You might call it the Disneyland for eye care. Everyone there is so nice and treat you with genuine concern. Dr. Troy Humphreys is the BEST. He really cares about your vision and especially any problems you are having. If you want the best there is in caring for your eyesight this is the place to go.
Jan 19, 2018
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Everyone is so nice over there — Kristin A.
(Patient since Thu Sep 03 00:00:00 MDT 2015)
Everyone is so nice over there
Jan 18, 2018
Excellent care as always. Wonderful staff. — Clyde F.
(Patient since Wed Sep 03 00:00:00 MDT 2014)
Excellent care as always. Wonderful staff.
Jan 18, 2018
Thank you for providing such professional and c... — Vickie P.
(Patient since Thu Feb 26 00:00:00 MST 2015)
Thank you for providing such professional and compassionate services. I always get in to see Dr. Troy on time. He listens to what I have to say and I am grateful that he is monitoring my eyes.
Jan 18, 2018
Office and staff are exceptional. Great custom... — Heather B.
Office and staff are exceptional. Great customer service. Very efficient and friendly
Jan 15, 2018
Always a great experience — Alfred T.
(Patient since Tue Aug 19 00:00:00 MDT 2014)
Always a great experience
Jan 13, 2018
Dr. Becky has been my optometrist for many, man... — Susan W.
(Patient since Wed Nov 05 00:00:00 MST 2014)
Dr. Becky has been my optometrist for many, many years. she's the best! She's very knowledgeable, enthusiastic and friendly while remaining professional.
Jan 13, 2018
Great staff and wonderful new location — Katrina H.
(Patient since Tue Oct 14 00:00:00 MDT 2014)
The new office is very nice and close to my house. Bonus! Everyone there was professional and kind. Selecting the right pair glasses is never easy and the staff made it fun and effortless. I highly recommend this practice for your eyecare needs.
Jan 12, 2018
Always a pleasure to come to our appointments. ... — Lavonne A.
(Patient since Wed Nov 19 00:00:00 MST 2014)
Always a pleasure to come to our appointments. Always greeted with great attitudes as smiling faces. Always cared for by intelligent, educated, caring professionals.
Jan 12, 2018
Excellent staff and comprehensive exam — Charles R.
(Patient since Thu Jan 11 00:00:00 MST 2018)
All staff I interacted with were courteous, professional, and had a good sense of humor. I was very comfortable with the quality and results of my eye exam.
Jan 12, 2018
Always on time never have to wait more than 10 ... — Christine W.
(Patient since Mon Sep 22 00:00:00 MDT 2014)
Always on time never have to wait more than 10 minutes. Staff are very efficient and friendly.
Jan 9, 2018
Great visit. Love seeing Becky. She made my da... — Loraine K.
(Patient since Wed Jul 15 00:00:00 MDT 2015)
Great visit. Love seeing Becky. She made my day. Great staff too. Keep up the good work. Hugs. Eileen
Jan 9, 2018
We love Dr. Becky!❤️ — Valorie F.
(Patient since Fri Oct 10 00:00:00 MDT 2014)
We love Dr. Becky!❤️ She spends enough time with us to make us feel loved.
Jan 8, 2018
Great people and Great docs.You have all been... — Karen U.
(Patient since Wed Aug 05 00:00:00 MDT 2015)
Great people and Great docs. You have all been wonderful. I had an emergency and you helped me through it so I would not panic.
Jan 5, 2018
Service a lot better than anticipated. Kate was... — Eugene C.
(Patient since Thu Dec 21 00:00:00 MST 2017)
Service a lot better than anticipated. Kate was very thorough in her examination of my eyes. She gave more info than I expected which was good.
Jan 5, 2018
Dr. Humphreys was so kind and incredibly helpfu... — Carlyn P.
(Patient since Tue Dec 26 00:00:00 MST 2017)
Dr. Humphreys was so kind and incredibly helpful!
Jan 5, 2018
Great Sraff — Pamela P.
(Patient since Mon Sep 15 00:00:00 MDT 2014)
I am always impressed by the friendliness and helpfulness of staff. Feel very comfortable at my appointments.
Jan 5, 2018
Dr. Cooper is the best, and all the staff is ju... — Clifford P.
(Patient since Wed Nov 05 00:00:00 MST 2014)
Dr. Cooper is the best, and all the staff is just as good.
Jan 5, 2018
We LOVE Dr. Becky, she is knowledgeable, patien... — Logan S.
(Patient since Fri Oct 10 00:00:00 MDT 2014)
We LOVE Dr. Becky, she is knowledgeable, patient, friendly, etc.etc.
Jan 4, 2018
We LOVE Dr. Becky and her staff — Ryan N.
(Patient since Fri Oct 10 00:00:00 MDT 2014)
We LOVE Dr. Becky and her staff
Jan 4, 2018
Superb Family Eye Care practice in Reno/Sparks. — Charles P.
(Patient since Wed Sep 09 00:00:00 MDT 2015)
We have been coming to Dr. Troy for several years and his excellent care is phenomenal. The practice is definately a Family Eye Care place as they treat you like family. We wouldn't go anywhere else. The best news is they opened up a South Reno office, which is only 7 minutes away from our house. Everyone in the office is nice.
Jan 4, 2018
