Reviews

Dr. Marchant is the greatest. He was friendly, cordial, and efficient in checking my eyes.

Jun 30, 2022

Staff are friendly, professional and knowledgeable about all the glasses selection. I have always felt I've been taken care of and all questions answered. My glasses arrive on time every time

Jun 22, 2022

Excellent eye care. Dr Marchant does an amazing job of fitting my contact lenses and providing the best eye care.

Jun 16, 2022

The staff was very friendly. The receptionist not so much. Nice clean office but will have to go to the sparks location for a better selection for frames.

Jun 16, 2022

The office staff was friendly and professional. The assistant was knowledgeable and also friendly. The doctor made sure I understood everything and I felt relaxed and comfortable.

Jun 15, 2022

I haven't had my eyes examined in about 3 years. I showed up on the day of my appointment and had to wait for 30 minutes until I was called back. I had my eyes "mildly dilated" by one of the techs, which I didn't like. First, I don't want a mild dilation if I haven't had my eyes checked in awhile I want the full dilation. Second, I prefer the doctor examining my eyes prior to dilation and then dilating them afterwards, thankfully I didn't need new glasses or contacts because many say dilating before doesn't impact prescription, but I have been told otherwise by many other patients. When I saw the doctor she asked me questions about my overall health and put the information into my chart inaccurately. I told her I had headaches almost every day and she put in my chart that I rarely get headaches. She also put into my chart that I had an astigmatism. I saw her inputting it, so I asked her about it, but she never mentioned it to me or explained why she was noting that. I have never been told before that I had an astigmatism and it was only because I could see from far away what she was inputting into her screen that I said something, which is concerning to me. Other than those issues, the doctor was good at answering questions.

Jun 10, 2022

I highly recommend Family Eyecare Associates. Friendly staff, great service, very knowledgeable and there’s no pressure to buy new glasses if you don’t need them.

Jun 9, 2022

Dr. Hubbard was very thorough as was her assistant(Eric?).

May 28, 2022

Wonderful Optometry practice has it all. Every staff member and doctor I have seen was friendly, caring, and a knowledgeable and excellent provider! Have never once been disappointed. I have worn contacts, glasses, and recently had cataract surgery. They have been my "go-to" eye care professionals throughout my eye care journey.

May 23, 2022

Always a pleasant experience.

May 22, 2022

Cici and Dr. Hubbard were both excellent!

May 21, 2022

Warm, welcoming, thorough

May 20, 2022

Professional and caring…Great combination!!

May 19, 2022

I showed up at the Reno office by mistake instead of the Sparks office and they graciously worked me in so that I wouldn't have to reschedule. I can't say enough about how friendly they were to take care of me.

May 19, 2022

Staff was friendly and helpful. Dr. Hubbard was great and informative.

May 18, 2022

Best dentist in town!! Friendly staff, very personable and Dr. Tripp is great

May 11, 2022

Dr Troy Humphreys is wonderful!!!

May 6, 2022

great atmosphere. Dr Tanya is the best and the staff in general is a pleasure t9o deal with

May 6, 2022

Wow! The staff and Dr. Hubbard were amazing. Everyone was so friendly and really make you feel like you are welcomed there. It was. Very clean, and the selection of glasses were top notch. I found a pair right away. Thank you to all the staff at family eye care for taking the best care of me.

May 5, 2022

Very friendly, very knowledgeable. They care about your time and the quality of your service.

May 2, 2022

I was impressed with the service provided by Dr Hubbard and her assistants. Dr. Hubbard is the 3rd doctor I saw at Family Eyecare Associates, and the one who gave me the most comprehensive analysis and feedback regarding my eye health concerns. All the other staff in the office were friendly and helpful. I'd definitely recommend Dr Hubbard to anyone.

Apr 29, 2022

Staff were patient, professional, and very helpful.

Apr 19, 2022

I have been going to Family Eye Care for many years and everyone, doctors and staff, have always been courteous, helpful and professional. I wouldn’t go anywhere else!

Apr 8, 2022

Still waiting for Dr. Becky to return my call.

Mar 31, 2022

The most thorough eye examinations I have ever had. The doctors and staff are friendly, professional, and present a positive outlook from the moment you enter the office. I feel I can discuss anything with my doctor, and really appreciate her terrific sense of humor and straightforward approach. I always look forward to my annual visits because I know I will be greeted by friendly staff, and receive the best care when I am there. I would not hesitate to recommend Family Eyecare Associates to anyone looking for a first class experience with eye care professionals.

Mar 31, 2022

The staff was friendly and professional, I was seen in a timely manner. I’ve been a patient of Dr. Marchant for a long time and I have my appoints every 2-3 years—never any complaints. Thank you!

Mar 30, 2022

The staff is so nice, and welcoming. Dr Becky is is just absolutely amazing. I was referred to her office from another eye doctor. My five-year-old son desperately needed glasses. And with not having insurance I was given a voucher from Washoe county School district, to help with the cost. And not knowing exactly what to do with it the ladies at the front desk took control and handled everything for me with a smile, along with a friendly a sense of ease. My son is OCD and very particular on how he does things. So change is really hard for him to deal with. But everyone was so positive during the experience with him at your office. That he quickly change from being unwanted and upset about glasses. So now he is accepting and loves the fact that he is on team glasses #Teamclarkkent . Thank you again for everything you guys have done for us. In my opinion in your office and office staff, is the best in our area and Nevada in general. I wear glasses every day and I've been to a hundreds of my eye doctors throughout my life. I will continue to only use this office. And highly recommend anyone I speak to to her office.

Mar 29, 2022

Very friendly staff! Thank you all!

Mar 28, 2022

Great service as always. Glasses and lenses are still on the high side price wise but would highly recommend Family Eyecare. Friendly and helpful staff.

Mar 26, 2022

I have been coming here for 20 + years and everyone is great!

Mar 25, 2022

I appreciated the way Colleen from the Baring Office called me past her working hours and managed to get me an appt right away to have Dr. Merchant check my eye after I had a bad fall on my right side of my head. Also I really appreciate the courtesy and efficiency of the staff in both offices: Melinda, Arrik, Loida to name a few. I have referred Dr. Merchant to my friend who will be calling soon.

Mar 24, 2022

Dr.cooper and Jamie were very professional and friendly making me feel very comfortable

Mar 20, 2022

Always a pleasure to be cared for by Dr. Humphries.

Mar 16, 2022

I highly recommend Dr Katie. I’ve been coming to her for 4 years now. She spends quality time giving me great advice for my dry eye issue. Recommended all types of advice for the eyes. Great visit.

Mar 16, 2022

I can’t be more pleased with my experience and excellence of eye care. All my questions were answered and informative, equipment technology offered was superior to all my previous visits elsewhere. Very professional, personable, and clean. This was a great experience.

Mar 14, 2022

Staff was very attentive to my daughter and made the appointment fun and stress free.

Mar 13, 2022

I have been dealing with Family Eyecare for over forty years and I would not go anywhere else.

Mar 12, 2022

We love you guys! You take the time to know us and remember little details. We always feel so welcomed. Thanks for taking such good care of us all these years!

Mar 12, 2022

Does not overbook. Friendly, efficient and professional. First time someone can get my correction so I can see!

Mar 12, 2022

We have been patients of Family Eye Care for over forty years. We appreciate their level of knowledge, their feelings for their patients and the overall climate of good will in their place of business.

Mar 12, 2022

Doctor Hubbard, was fantastic, she took the time to listen and help me.

Mar 11, 2022

I have been going to Family Eyecare associates for quite a few years. I’m always happy with the results!

Mar 10, 2022

Always have a great experience, just moved to the Reno location and when I went in for my appointment the lady at the front desk, not sure her name, she was very rude and disrespectful. Other than that I have never had a bad experience the doctors are always good and very nice!

Mar 6, 2022

Family Eyecare Associates provides friendly and professional services. The front desk employee was very helpful and friendly first thing in the morning. All of the employees are great. The whole exam experience is great. I received excellent customer service when selecting frames and making sure that the glasses were everything that I needed. I will continue to schedule my eye exams with Family Eyecare Associates.

Mar 5, 2022

Staff is kind, attentive and helpful.

Mar 4, 2022

Dr Hubbard was excellent. She is very funny and puts you at ease

Feb 27, 2022

All the staff, doctors are so pleasant and kind. It seems to be everyone's responsibility to make you fee so welcome and glad you had an appointment, with Family Eyecare.

Feb 26, 2022

Everyone is so pleasant and professional

Feb 25, 2022

Colleen and Dr. Becky listened and gave total attention to my eye problem. They got me into the office as soon as possible, diagnosed my problem, and eased my mind about my vision.

Feb 25, 2022

2 employees talking about another employee should be taken to a private location not where customers can hear. No professional.

Feb 24, 2022

Friendly, knowledgeable, thorough, and great selection of eye glass frames!

Feb 23, 2022

My husband Frank has been going to Family Eye Care for 15 years. We really like Dr. MARCHANT.

Feb 20, 2022

Great staff and very friendly and professional.

Feb 19, 2022

Nice place to go, people are happy and helpful

Feb 19, 2022

I’ve been seeing Dr Becky for 20 years and I love her!

Feb 19, 2022

Troy Humphrey, OD, FAAO always awesome. Nice staff and environment. Only negative that I could find is the small selection of frame to choose from.

Feb 19, 2022

Dr. Becky is AMAZING! We have been blessed with her as our doctor for 16 years, and my kids are now adults and they both love going to see her! I would recommend Family eye care to Everyone!!! The entire staff is fabulous!

Feb 18, 2022

As always, the folks in the front office are super. Friendly when they greet you and throughout the visit. The tech and Dr, Troy Humphries are better everytime.

Feb 17, 2022

Dr. Humphreys is always so kind. Wouldn’t want to go anywhere else!

Feb 17, 2022

I usually see Troy, but on 2/14 I saw Tanya Hubbard. She was great! I made my next appointment with Tanya. Troy is great also, but very busy with his travels to Susanville & Reno.

Feb 16, 2022

Glaucoma- my wife has been prescribed drops to help minimize progression. My doc just told me mine is worse than last year, but didn’t mention any type of treatment. Wife wants to know if mine isn’t as bad as hers or if not all docs at FEC are in favor of the drops.

Feb 15, 2022

I was having some difficulty seeing correctly in one eye. My ophthalmologist was unable to get me in. Family Eyecare Associates got me in immediately. Dr. Hubbard diagnosed my problem and was extremely thorough and kind. She was able to get me into a specialist quickly. I am so appreciative and grateful. Thanks so much!

Feb 15, 2022

Dr Humphreys is always so attentive and great, love her

Feb 14, 2022

Dr Becky is awesome and I enjoyed my visit. Made me feel like family.

Feb 13, 2022

everybody worked together as a team All were very friendly and they had the latest equipment to test your eyes

Feb 12, 2022

Family Eyecare Associates is always excellent! We really appreciate the extra effort to help improve my daughter’s eye sight. Dr. Becky is the best!

Feb 9, 2022

Dr. Hubbard was wonderful and listened to all of my eye concerns. She was so friendly and brought great energy tot the appointment as is always the case with Family Eyecare. She gave me great recommendations and was thorough. Very pleased.

Feb 6, 2022

Love this office. Doctors and staff all friendly and professional.

Feb 4, 2022

Front desk very friendly. The assistant that did retina exam very kind and efficient. Dr. Troy is always very thorough, and listens as well as communicates clearly.

Feb 4, 2022

No wait time and thorough evaluation from the staff. Dr. Hubbard was great.

Feb 3, 2022

Dr. Troy is a most competent optometrist. I feel that he looks into my concerns above and beyond most optometrists. I feel I can trust his judgment and recommendations.

Feb 2, 2022

I've always been very happy with the service at your office . Dr. Duffy, hopefully that's the correct spelling, is the best eye doctor I've been to.

Feb 2, 2022

Great Doctor and pleasant staff

Jan 28, 2022

I have been a patient of Family Eyecare for close to 30 years! I am delighted to have the office on South Reno and to have Dr. Marchant continue as my doctor. The entire office is excellent.

Jan 27, 2022

great service staff very helpful.

Jan 27, 2022

As long as my Doctor remains at this office, I will be a loyal patron. Both my husband and I feel that our doctor is highly qualified and genuinely cares for his patients!

Jan 26, 2022

Staff was very friendly although they do need to communicate better amongst themselves once the patient is handed off to the other.

Jan 24, 2022

Dr. Hubbard and the entire staff were great to work with. Everyone was very helpful and friendly. Won't go anywhere else!

Jan 23, 2022

Great service & excellent doctor!

Jan 22, 2022

Great eye care, highly recommend

Jan 21, 2022

Love the fact that no one is ever treated like a stranger and service is professional and personable.

Jan 20, 2022

Love and appreciate Dr. Becky so much!

Jan 16, 2022

I had an extremely thorough examination and felt I was in very capable hands! Dr Hubbard was delightful and I felt encouraged about my future care. Brian, the technician was very friendly and engaging.

Jan 12, 2022

Dr. Humphreys and the staff were all very professional, thoughtful, considerate, and kind. It was the best experience with an ophthalmologist in my many years of eye appointments.

Jan 12, 2022

Every one is nice here and very helpful. Dr. Dufus is easy going helpful. He explains things throughly.

Jan 12, 2022

The staff was very pleasant and accommodating during my visit

Jan 12, 2022

I really like Dr. Duffus.

Jan 12, 2022

Great staff, intellegent professionals running an A+ business!

Jan 9, 2022

Jeff is great. Very professional. And as always I appreciate Dr Troy. He takes good care of my eyes. Would not go anywhere else.

Jan 6, 2022

Everyone is so friendly but efficient at the same time. Dr. Dufus is great at explaining the procedure & really seems to enjoy what he does.

Jan 6, 2022

This practice does very well in the areas of service providers being knowledgeable and friendly. The woman who works the front desk, Linda, needs to be replaced. She is not competent and she slows down the entire operation. I have interacted with her on four occasions over the past few months. I understood that she was learning when I first interacted with her, so I chose patience. Now, repeated interactions have not shown improvement. This last visit I observed her walking away from a patient that she was supposed to be checking in so that she could clock in. In addition, the prices on the glasses have crept up. The selection of glasses is small and all with hefty price tags, even after insurance. However, it should be noted that this practice did take care of my son’s glasses for free when they were broken at school because we were within the year warranty.

Jan 2, 2022

Wonderful service as always

Dec 30, 2021

Staff was polite, professional and acted in a responsible manner with respect to protection from virus, etc.

Dec 23, 2021

Great staff and equipment. Much better place to get eyewear than the chain places.

Dec 22, 2021

Had a great experience. Everyone was friendly and professional. I have been going here for almost 15 years and i really appreciate the care given to the patients.

Dec 22, 2021

Great staff, quality service, no time wasted. The examine is thorough and I appreciate the attentiveness to my questions and concerns. Dr. Marchant is a very good doctor and I am thankful for his care.

Dec 16, 2021

Family Eyecare has been great to me and my family. I recommend them to my family and friends!

Dec 16, 2021

I highly recommend this practice and Dr. Duffus in particular. He is thorough, listens to you and explains everything as he goes. I would not go anywhere else.

Dec 11, 2021

Dr. Troy is the BEST optometrist! He is very caring, sincere, kind and very skilled at what he does. Hands down, best doctor ever. Thank you, Dr. Troy Humphries. We look forward to "seeing" you for many more years.

Dec 9, 2021

Dr. Cori Cooper is the best. She is very knowledgeable and explains everything with respect.

Dec 7, 2021

Dr. Becky continues to give the best service because her first priority is always her patient. She is kind and caring and I would never think of going anywhere else for my eye care.

Dec 4, 2021

I really like Dr. Duffas. He as a nice demeaner. I was shocked when i was picking out glasses and the sales person quoted me my glasses were over 900.00 and my cost was 600. My frames were $218.00 and my insurance was covering $140. When i asked why she said that was with a new lenses. I told her I wanted the lenses I had, not the ones she was quoting me at, and that brought the cost down $400.00. with my deductible my cost was 238.00, this was with transition lenses. I just think she should have told me about the different types of lenses and let me choose instead. That was my only concern with the office.

Dec 4, 2021

I enjoyed all the people

Dec 4, 2021

Dr. Marchant continues to be my go to eye specialist. He is knowledgeable and compassionate. Office staff are also helpful and efficient.

Dec 2, 2021

Beautiful care is rendered here.

Dec 1, 2021

Staff is extremely professional. The provider spent generous time with me and was very informative.

Dec 1, 2021

Dr Becky is a delight! Very friendly and courteous staff.

Nov 29, 2021

100% confidence in Dr. Cooper and her staff. Across the board, Dr. Cooper has diagnosed potential problems and provided excellent advice. We thank her and her team.

Nov 26, 2021

The patient care is excellent. Every test is explained in detail and how important it is to my eye health.

Nov 26, 2021

I’ll never go anywhere else. The eye care specialist are incredibly nice and personable and make you feel like you are the only person in the building.

Nov 21, 2021

Very good people to get eye exams from. Extremely thorough.

Nov 20, 2021

Very nice people that work in the whole office

Nov 19, 2021

Everyone was friendly and efficient. I appreciated the "real" conversation between the doctor and me. It made the appointment more personable. In addition, the individual who helped with my new glasses was nice, personable and provided her honest opinion of my selection. Overall great visit.

Nov 18, 2021

Everyone was so kind and helpful. I can tell that the focus was on helping me resolve my issue instead of making money off of me. I will definitely make this my main office for eye check ups and highly recommend!

Nov 18, 2021

Excellent and very professional eye care. Dr Troy Humphreys always makes sure that all eye issues are covered. Love everyone in the office. Great professional people at Family Eyecare.

Nov 17, 2021

Best Optometrists in town!! I love coming here! Dr. Troy is awesome and explains everything extremely clearly. The staff is so nice and helpful. From the person who takes me back for scans to the check out, it is always a joyful encounter.

Nov 17, 2021

Really Friendly Staff! I've been going to Family Eyecare Associates for years and have always had a great experience! Thanks again!

Nov 12, 2021

Very professional office. Dr. Dufus is wonderful!

Nov 10, 2021

Your staff is very professional

Nov 10, 2021

Very organized office. Appointments are on time. Dr. Marchant is very thorough and personable. I would recommend Family Eyecare Associates.

Nov 7, 2021

Always friendly, courteous and professional service at this practice.

Nov 5, 2021

Very organized and professional.

Nov 3, 2021

Every thing always goes well and on time. Everybody is professional in their job !! Thank You !!

Nov 3, 2021

as always very professional and knowledgeable and friendly. DR B Humphreys new to us assistant is just like her puts you at ease and treats you with respect. Sorry forgot his name but he is a former US Marine

Oct 31, 2021

On time every time! Efficient examinations and service by employees who know what they're doing.

Oct 29, 2021

Dr Duffus makes my eye check up so fun Answer all my questions

Oct 28, 2021

The office should open on time after lunch. Making a patient wait until forced to knock on the locked door really is unprofessional.

Oct 28, 2021

Excellent I have already recommended you to others my friend

Oct 28, 2021

My wife and I have been patients of Family Eyecare Associates for years. The care provided has always been top notch, eyewear selection extensive and customer service on a personal level that is becoming more rare to find anymore. Eye care can easily be taken for granted until you really need it, so this practice's approach is a true gem in our community.

Oct 27, 2021

This office is wonderful, I’ve never had to wait to be seen and they are all so welcoming

Oct 27, 2021

Always good to see Dr. Troy. Always appreciate his thoroughness and advice.

Oct 24, 2021

They were very accommodating in getting us in right away and taking care of the eye emergency we had. The Doctor and the staff all were very caring and friendly and provided great service.

Oct 23, 2021

I absolutely loved my visit here, first time since I moved away from my last office. They are clear, kind, and take the time to explain in detail the tests and what the results show. I have never been asked to get digitally imaging of my eyes, but can see why it’s important so I opted in for it. The person who helped me choose new frames was extremely helpful and gave information about why one pair seemed better than another. Finally, on the way out they booked my annual for 2022 so I wouldn’t have to remind myself to do it. I loved this office!

Oct 23, 2021

Great staff. Wonderful experience. Will recommend to others.

Oct 21, 2021

Staff are always friendly

Oct 21, 2021

The staff and doctors were SOOO friendly, knowledgeable and helpful!

Oct 20, 2021

Always a pleasant experience. Everyone is professional, attentive and king.

Oct 20, 2021

I have seen several optometrists in this practice and have been extremely pleased. The care is thorough and explanations are clear. The opticians provide excellent care in helping me select glasses that fit well.

Oct 19, 2021

Dr.Cory Cooper is amazing! Brian is very courteous, professional and knowledgeable. Great practice! Highly recommended.

Oct 17, 2021

Dr. Cooper is the best! I would not consider going anywhere else for my eye care. Her assistants and the office staff were also great.

Oct 15, 2021

I will refer anyone for to see the doctors, especially Dr. Marchant. The glasses, though, are too expensive to purchase on-site.

Oct 15, 2021

Family Eye Care treats patients as if they only had 1 priority = the patient’s health. At a time when corporations are taking over medical practices and money has become the corporate priority, Family Eye Care remains true to serving the patient not the stockholders. A truly professional medical team where you always feel they will do whatever it takes to treat you. I recommend them to everyone.

Oct 14, 2021

As always, I was given the utmost care and consideration by Dr. Becky Humphreys. She answered any questions I had. I feel that my eyesight is in the best possible hands that it can be in. I'm a very happy patient. Clyde Frolich

Oct 13, 2021

Katie was so helpful and put my questions and worries to rest ! Thank you for being so understanding and through.

Oct 11, 2021

Everyone who works here are so kind and really listen to you. I felt well cared for and encourage anyone who’s looking for quality care to go to this office.

Oct 10, 2021

Always friendly and helpful

Oct 9, 2021

Staff is friendly and professional. Answered all of my questions and gave me information about future expectations. I would highly recommend this eye service.

Oct 8, 2021

I love this office and do refer any of my coworkers looking for a new doctor. I was able to complete my annual eye exam in under an hour! Dr Umari is awesome and I feel comfortable asking any questions with him.

Oct 8, 2021

South Reno location is such a blessing for us in Carson City. Use to come from Tahoe to Sparks. This is much better for us👏👏👏👏

Oct 8, 2021

I love getting my eye exams with Dr. Becky. She is the best!

Oct 6, 2021

I didn't see my regular eye Dr and my visit was not as usual all the tests were not done

Oct 6, 2021

Dr. Hubbard is great, Listens carefully, explains thoroughly and is very helpful.

Oct 6, 2021

This is definitely a 5-star practice.

Oct 3, 2021

Very caring and professional and that is why I have been coming here for my eye care for over 30 years. Thank you for all that you have done for my wife and me.

Oct 3, 2021

Staff is friendly and professional, and Dr. Becky genuinely cares about providing the very best optical care through comprehensive examination, explaining results, and describing personalized options for ongoing vision health. Many thanks!

Oct 2, 2021

Dr Katie is awesome! Also, I was able to get an appointment quickly to have my hurt eye looked at.

Oct 2, 2021

We love Family eye care! Everyone was so helpful and so kind to our son. It was a great experience.

Oct 2, 2021

Eyecare appointment at the South Reno office

Oct 1, 2021

I felt very comfortable and all of my concerns were addressed

Oct 1, 2021

I immediately Felt the professionalism and compassion They showed. A great experience

Oct 1, 2021

Great place for eye care! Dr. Copper is a good dr. She is knowledgeable, friendly, and kind.

Oct 1, 2021

Polite, friendly and helpful staff. Dr.Merchant is awesome! I'm very happy with the way I'm treated there and their services.

Sep 29, 2021

Everyone in the office is great!

Sep 29, 2021

Professional yet friendly staff. Staff very informative and knowledgeable..

Sep 28, 2021

Once again, an outstanding experience with your team for my annual eye exam. Your technicians are experts. And Dr. Hubbard is the best eye doctor we've ever seen -- very comprehensive, explains everything, great deal! We've already recommended our good friend Pam Hamilton to come here for annual eye exams!

Sep 26, 2021

Great service, friendly employees and competent doctor!

Sep 24, 2021

Dr. Marchant and his staff make each of my visits fun! Also, he is the best Optometrist I’ve ever had given my unusually shaped right eye.

Sep 23, 2021

As always you guys are superb; i appreciate for your prompt and excellent services to me and my wife. We can always believe that we are in good hand. Keep up the good job.

Sep 22, 2021

My entire family have been going to family Eyecare Assoc For over 20 years and I will never go anywhere else. Dr. Becky rocks❣️ The staff is always helpful and friendly and your appointment is always prompt and comfortable. I would recommend Family Eyecare Associates to Anyone and everyone and I know they would be happy with the service they would receive.

Sep 18, 2021

I came in there worried about possible eye damage. I am new to the area from out of state- I just wanted to say Dr. Kristina was so wonderful. I feel thrilled to have found her. She was able to give me peace of mind and made the experience really stress free. Thank you again Dr. Kristina. I really appreciate it.

Sep 13, 2021

Always feel comfortable in your office.I

Sep 12, 2021

Since I’ve been a patient for 3 -4 years, there’s been a lot of change over in staff. Each staff member has been very good with with me. My concerns are now, why ? Such a turn over. And very short staffed. How does a clinic build a good team to provide good quality care.Do you offer incentives? Is there time for proper training and guidance.

Sep 11, 2021

Dr. Cooper is always amazing. Thank you to Sara for helping me choose my new glasses. I can’t wait to get them. I also brought my daughter as a new customer. Thank you to all. Julie Atlas

Sep 10, 2021

As a first-time patient, I was very impressed with the office and staff. I thought I was in need of cataract surgery but after my examination, Dr. Marchant said no, not at this time. We will monitor my condition at the next appointment. Thank you for taking a weight off my mind!

May 5, 2021

I had a fabulous Doctor who knew my particular vision needs and understood my daily struggle. I had to wait 6 weeks to see him, but it was well worth the wait.

May 2, 2021

Very friendly but very professional at the same time. Explained everything on normal people terms, All around fantastic visit.

May 1, 2021

Everyone at the office is so nice and professional. Loved the environment!

Apr 29, 2021

Everyone was great! I loved how nice the whole staff was and how comfortable I felt especially working with Joji picking out frames. She was able to help me match frames I liked and picked out great styles. She was super patient and we laughed and joked around. I am so glad I finally came in after my wife and son spoke so highly.

Apr 29, 2021

I have been a client at Family Eyecare Associates for more years than I can remember. The staff is knowledgable, professional and friendly. FEA stays current on the latest in eye care and technology. Best of all, I get to see Dr. Becky who I absolutely adore!

Apr 28, 2021

The staff is very friendly and professional.

Apr 28, 2021

Very professional and pleasant office and staff.

Apr 28, 2021

THE CLINIC OF DR. HISS IS NOT NECESSARILY THE BEST OPTION. THE DOCTORS ARE COMPETENT, THE FRONT OFFICE STAFF IS ABUSIVE, AND HAS BEEN SO FOR SOME TEN YEARS.

Apr 27, 2021

I love coming here !but I had to wait a little beg more that usually I don’t know if you guys are short on staff

Apr 26, 2021

There could not possibly be a better experience when dealing with ones health. I actually commented to the staff when I was there about what a pleasant work environment the office was and how well everyone worked together. This team should be proud of the way they operate .ABSOLUTE TOP NOTCH.

Apr 26, 2021

Loved all of the staff - smart, professional & friendly! State of the art equipment! And loved the clean & vibrant office atmosphere. Friends highly recommended to me & I can see why they’ve been patients for years!

Apr 26, 2021

Latest eye exam equipment. Everyone is so nice and prompt, no waiting. Everything is beautifully clean.

Apr 24, 2021

Always a nice experience.

Apr 24, 2021

Great, dr. Troy humphreys explained what amd was and how to treat it.

Apr 23, 2021

Extremely friendly and no waiting. Everyone was very friendly and I was helped right away and in my appointment in just minutes.

Apr 18, 2021

Quality eye care from a staff of professional doctors. Always willing to go the extra mile for their patients.

Apr 17, 2021

Your prices have gone through the roof!

Apr 15, 2021

Great customer service! Very informative and friendly.

Apr 15, 2021

Everyone was really nice and helpful, my doctor was really informative and awesome

Apr 10, 2021

Staff always congenial and friendly - completes appointments with little wait time

Apr 10, 2021

Dr Becky is both personable and professional. Her positive life outlook is contagious. One leaves the office with corrected vision and a happy heart! It’s a remarkable experience.

Apr 7, 2021

Everyone was very pleasant to work with.

Apr 5, 2021

This is the best eyecare office that I have ever encountered. Not only do they provide routine examinations, with the most professional doctors in the business, state of the art equipment, a great selection of eye wear, but they also have a 24-hour emergency service, which is comforting in time of need. I have recently used both their services and have received the best care that I have ever experienced. I would not hesitate to recommend Family Eyecare Associates to anyone.

Apr 1, 2021

They seem to be always on time and don't make the patient wait! All personnel are curtious and friendly and professional. We feel vey comfortable in their offices.

Apr 1, 2021

We thought Dr Duffy was great!

Mar 26, 2021

Staff is very courteous and knowledgeable.

Mar 25, 2021

Everyone in the office is very nice, professional & informative.

Mar 25, 2021

Your practice is very professional and comfortable to use

Mar 25, 2021

I called on Sat. March 13, 2021 due to an ongoing eye irritation. Dr. Becky returned my call promptly, was very friendly (even though it was Sat. morning) and referred me to the Baring office. Dr. Braganza and her assistant ( apologize I don't remember his name) were so professional and showed a true concern for my eye issue. Turns out, I had a small piece of plastic in my eye. Thank you for your thorough care.

Mar 24, 2021

Dr Duffus was extremely thorough and explained every step of the way what he was doing and what he found and recommended. Support staff were very well trained and professional

Mar 21, 2021

very good, nice, people all around. Extremelt

Mar 21, 2021

Every single person that represents Family Eye Care is pleasant, welcoming, and professional. Dr. Becky is amazing. She always takes the time to be sure we fully understand understand everything in the course of an exam.

Mar 20, 2021

Best eye care ever. I have worn glasses or contacts for 55 years. Family Eye care Associates has given me the best eye care I have ever received.

Mar 18, 2021

I have always had very pleasant and timely appointments. Dr Becky is so friendly, I recommend her to all of my friends.

Mar 17, 2021

For me you send too many reminders. I get 2 everytime you send one out. It seems a little excessive. We are adults we shouldn't need that many reminders. Otherwise I love everyone there and love the office.

Mar 14, 2021

We are very long time patients of Family Eyecare and would recommend them to anyone.

Mar 13, 2021

I’m a loyal patient and they have always gone above and beyond to help me.

Mar 12, 2021

Really like Dr. Marchant; he answers all my questions and does a thorough eye exam every year. You don't feel like you are rushed in or out of your appointment.

Mar 11, 2021

Very friendly staff! Loved how I was treated. I will be returning next year!

Mar 7, 2021

Very friendly office staff. Technician was knowledgeable. Dr didn’t try to push any glasses on me. It was a very enjoyable appointment.

Mar 6, 2021

Everyone was very helpful.

Mar 4, 2021

Very friendly. Dr Marchant and staff thorough and helpful. Thank you.

Mar 3, 2021

I have recommended Family Eyecare to many people. I look forward to each of my appointments. And I'm so thankful I found them!!

Mar 3, 2021

The entire experience of my visit was pleasant and courteous. A very friendly and professional staff.

Mar 1, 2021

Everyone is always so nice and professional.

Feb 28, 2021

I have been a patient at Family Eye Care for 25 years and would Never consider going anywhere else! Wonderful care, professional, knowledgeable, and sincerely care about their patients

Feb 26, 2021

Excellent service! Highly Recommended!

Feb 26, 2021

I was very happy with Dr. Duffus. I felt he was very professional, competent, and friendly. However when I was shown to the glasses fitting area I waited almost 20 minutes before anyone arrived to assist me and the person had a lot of difficulty interpreting the insurance discounts that applied. After the fitting was supposedly completed and three hours later I received a call that the technician had forgotten to take a required measurement and I had to return the following day to complete the fitting. It was frustrating and wasted a lot of my time.

Feb 25, 2021

My husband and I have been going to your facility for many years and I have recommended others and they all agree with me that everyone is professional, friendly and helpful. They all know their jobs thoroughly and always feel very confident about their recommendations.

Feb 25, 2021

The staff was great, good experience and felt comfortable. would recommend this office to anyone.

Feb 21, 2021

I have been coming to Family Eye Associates for years now and they are simply amazing. Everyone is so kind. I could be happier with the Customer service you received there.

Feb 20, 2021

Super friendly and patient staff, doctors are outgoing and very informative on all their processes. It was a great experience and I highly recommend them.

Feb 19, 2021

I am not going to say anything here because I am not comfortable w/ your entry below. It was obviously created by an attorney because it's difficult to understand. You asked me for a review, which would have been a good one, but I don't trust the threatening nature of the entry below: "By submitting..." Why do you feel a need to do that?

Feb 19, 2021

I have been a patient for 38 years, seeing Dr. Denis Humphreys up until his retirement. Keeping it all in the family, I now see his son, Dr. Troy Humphreys. The level of care and concern for their patients is why I continue to go Family Eyecare Associates.

Feb 18, 2021

So happy I tried Family Eyecare Associates! Service was great and the staff are very accommodating and friendly.

Feb 18, 2021

Great doctors! Best eye doctors in Reno/Sparks area! ,

Feb 17, 2021

Every one is friendly and professional. Especially Dr. Becky!

Feb 16, 2021

thanks for getting me in early i cant what for my new glasses

Feb 15, 2021

Dr. Becky... you are the best !!

Feb 13, 2021

Everyone is so knowledgeable and friendly.

Feb 12, 2021

Love Dr Becky!!!!! Recommend her to everyone!

Feb 10, 2021

Wonderful staff and Dr.’s

Feb 6, 2021

The employee's were very warm and quick to respond. I loved coming back for my visit and would recommend to everyone.

Feb 5, 2021

Absolutely amazing people, and skilled.

Feb 5, 2021

I was well taken care of. It was quick and doc was knowledgeable in her trade. First time shopping for glasses but had some great help choosing my starter frame. Thanks

Feb 4, 2021

I have been going to Family Eyecare Associates for years and recommend them highly.

Feb 3, 2021

Everyone I came in contact with was so friendly and professional.

Feb 2, 2021

It is very hard to get in and get service now.

Feb 2, 2021

I enjoyed visiting my eye Doctor everyone are so professional and smiling.

Jan 31, 2021

Got right in for my eye test, very frinendly

Jan 29, 2021

My husband have been patients for about 20 years and we wouldn’t consider going anywhere else. We have total confidence in the doctors and the staff is always so helpful.

Jan 28, 2021

Very professional service.

Jan 27, 2021

Just justrederred a friend to you...thus morning!

Jan 27, 2021

As always, I received nothing but a professional, competent examination from Dr. Troy Humphreys. His staff was prompt, very pleasant and helpful.

Jan 27, 2021

I've been a patient since 2001 and I am very satisfied with the service and care I receive at Family Eyecare Associates! Keep up the good work.

Jan 27, 2021

Very timely, hardly any wait time

Jan 22, 2021

Love my doctor and staff. They’re quick and efficient.

Jan 15, 2021

Family Eyecare Associates are wonderful at each point of contact - front desk, eye care tech, doctor, and through discharge. My daughter and I both see Dr. Duffus and couldn't be happier. He takes his time, is thorough, and makes you feel like you are his only patient. I would highly recommend Family Eyecare Associates and Dr. Duffus!

Jan 15, 2021

Excellent excellent service excellent excellent

Jan 14, 2021

Everyone was very friendly. Cared about my concerns.

Jan 14, 2021

Great staff and service!

Jan 13, 2021

Dr Katie and rest of the staff are awesome!

Jan 7, 2021

Everyone is so passionate about getting your life together with eye care from the people at the front to all the staff who assist you in the process 😁

Dec 31, 2020

I have been a patient at Family Eyecare for over 30 years. Becky Humphreys is my care giver and she is fabulous. I appreciate her making sure my vision and eye health is the best it can be.

Dec 30, 2020

The staff was awesome and Dr Duffus was fantastic.

Dec 24, 2020

Dr. Duffus was great and explained everything very well. Staff was friendly and helpful.

Dec 19, 2020

I’ve been seeing Dr Troy for several years he is very thorough and always explains what’s going on with my eyes and answers all my questions. He always very pleasant & treats me like family.

Dec 16, 2020

We always find all the technicians at Family Eye to be prompt, friendly and caring. The examination was thorough and details were explained by the doctor. We have been going for years and are never disappointed.

Dec 14, 2020

Nice office and people. Liked the doctors my wife and I saw very much. Friendly and knowledgeable.

Dec 12, 2020

Too much wait time and quite time consuming to order only lenses (Covid maybe?) for existing glasses after exam for contacts.

Dec 11, 2020

Everyone at Family Eyecare Associates is friendly and knowledgeable. My appointment was on time and went smoothly.

Dec 11, 2020

Efficient, personable care without being rushed. Every employee I encountered was respectful and showed concern for my eye health.

Dec 10, 2020

Very professional and through

Dec 10, 2020

Got in quickly. Received the services I needed with no issues. Staff was very friendly.

Dec 7, 2020

I wish they were closer to me! Such friendly, clean and professional people and location!

Dec 6, 2020

Very professional and friendly atmosphere.

Dec 6, 2020

They have good customer service and dependable and great doctors.

Dec 5, 2020

Family eyecare is and wonderful place to go for any type of eye concern. The doctors and the staff are first-rate and you are treated so kindly and their equipment is cutting edge. When we moved here 8+ years ago we were concerned about finding an optical place and eye doctor and we couldn’t be better served than with this facility.

Dec 4, 2020

I have been going here for years, I love it

Dec 4, 2020

Everyone was very nice. The assistant was very professional, and she cleaned all equipment to keep the virus from spreading. The doctor was very pleasant while preforming his eye exam. He explained all the things about my eyes that were happening. He let me know what I need to look for and what would require immediate attention. I was very satisfied with the eye exam and I highly recommend this place for any one needing there eyes examined!

Dec 3, 2020

Dr. Becky is the best. I could not have a more caring person take care of my needs.

Dec 2, 2020

From the moment you enter the offices, you are greeted warmly and professionally. The assistants as well as Dr. Marchant were outstanding in their attentiveness and care to the patient. Thank you all!

Dec 2, 2020

Outstanding place. Always courteous, friendly, and professional

Dec 2, 2020

Staff was very friendly. My only complaint is the selection of frames is very limited.

Nov 25, 2020

Caring, friendly, professional office!

Nov 25, 2020

Family Eye Care Associates always take good care of me, in a timely mannor. They are friendly, efficient, and make me feel comfortable.

Nov 23, 2020

I have been a client for over 20 years. They have always been friendly, informative, and knowledgeable. They have helped me with optic nerve migraines, a torn retina, and glasses (safety, sun, and normal). I highly recommend them.

Nov 22, 2020

Everyone is so friendly and helpful. Explaining everything thoroughly.

Nov 22, 2020

I have always enjoyed my visits to Family Eye Care associates. The staff is always very friendly, kind and knowledgeable. Dr. Marchant is wonderful. He always makes me feel at ease and I trust him with my eye health.

Nov 20, 2020

Always efficient, pleasant staff. Techs are well trained, Doc’s very skilled & knowledgeable. My family has been going to them for 20 years

Nov 19, 2020

The kindness and professionalism from the staff was amazing. Right from the start, walking in and doing the simple Covid screening, the staff made it as comforting as possible to help me feel safe. Dr. Katie was so kind and very thorough in discussing my eyes and ways to help with some conditions I have. Great experience.

Nov 19, 2020

Love my eye doctor but the staff which fits & procures new glasses seem to be not very qualified & professional.

Nov 18, 2020

Dr. Duffus is WONDERFUL!!! Leslie and Brian were also very helpful and professional, and I greatly appreciated the fact that I was able to get a same-day appointment when I woke up with an eye infection. Thank you so much.

Nov 14, 2020

The frames you offer are lacking variety. Not much to choose from. Could be more to choose from. The prices are not competitive either. Not happy either an additional appointment is ended for an adjustment. It’d be nice if when someone picks their new glasses up that they can be adjusted then.

Nov 1, 2020

pleasant friendly organized

Oct 31, 2020

Dr. Becky is the best! Staff is always so nice. 😃

Oct 25, 2020

Highly recommend Family Eyecare Associates for their knowledge, professionalism and friendly staff. Picked up my hearing aids yesterday and today is the first day of the rest of my life. Icing on the cake is the colorful display of local artists!

Oct 22, 2020

Everyone was very nice as usual. Dr. Becky was happy and friendly like always

Oct 21, 2020

Family Eyecare was unable to provide me with eyeglasses that did not have a distortion in the left lens. Family Eyecare could not explain or fix the distortion, straight edges viewed through my left eye angled towards the center. After six months, two lab attempts and two eye exams, my patience ran thin. I asked that they replace my old lenses into my frames and refund my money. I'm new to Sparks and this was my first visit to Family Eyecare. I've worn glasses for over 30 years and have never had an issue with my eyewear prescriptions. I would not recommend this place to anyone. Either the doctor was inexperienced or their lab is incompetent. The long wait times waiting for the techs during fittings were frustrating. I've never experienced such wait times during eyeglass fittings in my life. You seem to have a numerous amount of employees, it's unfortunate they're not more considerate of customer's time.

Oct 16, 2020

Friendly and very kind people, very knowledgeable doctor and good equipment to perform the eyes exams!!

Oct 10, 2020

Dr.Troy gave me a very thorough examination which put my mind at ease due to a prevailing medical problem. Thanks Dr.Troy!

Sep 19, 2020

Concierge like service - especially well prepared for Covid-19 pandemic

Sep 18, 2020

Everyone was very careful and followed all of the Covid guidelines. Very Polite and professional.. So happy with my appointment.

Sep 17, 2020

Friendly, efficient, knowledgeable staff.

Sep 16, 2020

I love Family Eyecare Associates. The Best Ever

Sep 16, 2020

I called Friday before appointment was told it was at 11 AM but there was told it at 1:30 PM. Not too happy about that. Went to get new glasses called because my prescription wasn’t completed was on hold for 15 minutes trying to get the rest of the prescriptions faxed over to me.

Sep 16, 2020

The staff and doctor are very pleasant and professional.

Sep 15, 2020

Everyone was professional as well as kind and helpful. Dr Becky figured out my problems and sent me on my way with interventions/treatment. The entire office was following Covid guidelines to keep the staff and I protected. Impressive from beginning to end.

Sep 14, 2020

The staff was very professional and friendly

Sep 14, 2020

Very nice visit and workers make you feel comfortable!

Sep 11, 2020

Me and my family have been patients for many years. Always friendly and caring. Wouldn't dream of going someplace else as long as we live in Reno.

Sep 10, 2020

The staff are absolutely amazing.

Sep 10, 2020

Most knowledgeable and thoughtful group of people in the town of Reno. Extraordinarily kind and professional operation.

Sep 10, 2020

I’ve been a patient with family Eyecare for 18 years. Have always had great experience. Would never leave. I just want to let you know about my last experience. Waited in the exam room for 1/2 hour when I finally went to seek assistance. Was told they would check. Provider may be in an emergency. Waited another 15 min before I left. I’m in healthcare and understand emergencies. What bothered me the most was the lack of communication with me especially after I let them know the first time. No one followed through.

Sep 10, 2020

Very professional staff Dr's and environment. Always a pleasure to SEE!

Sep 10, 2020

From my last 2 visits I would not recommend. I’ve been coming here for over 25 years so before I would highly recommend.

Sep 10, 2020

Everything was great as always!!

Sep 10, 2020

Very professional and pleasant at the same time. Very impressed with cleanliness and pleasant decor. All staff went above and beyond during my exam. Thank you Ali

Sep 10, 2020

Dr. Becky was very attentive and patient with the myriad of things going on and concerns I had.

Aug 31, 2020

Have been seeing Dr. Cooper for many years. I very much appreciate the care she provides. Additionally, this visit was just for testing, Gus assisted with the testing and he did a wonderful job. So very nice and helpful.

Aug 30, 2020

Everything! All in All! Friendly. Kind, Very Professional! CARED! Called me right back for followup to see about my left! Couldn't wait let my Hubby, our great it went@

Aug 27, 2020

My experiences at Family Eyecare Associates are always a pleasure. It is a clean, friendly, efficient environment

Aug 27, 2020

I am thrilled to have discovered Family Eyecare Associates. The staff was super kind and efficient. Leslie did a great job with all the eye tests. Then I met Dr. Becky and I couldn't have been more pleased with her expertise and compassion. Thank you for a wonderful experience, especially in these troubling times.

Aug 7, 2020

Friendly, safe, and efficient! :)

Aug 6, 2020

Dr/ Marchant is very professional, and caring. The staff at Family Eyecare is courteous, and very helpful. They greet you with a smile, even the person checking covid 19 has a smile. You can see it in their eyes!!!!

Aug 4, 2020

As always I was very pleased with everything involving my appointment.

Jul 29, 2020

Staff are professional and welcoming. Have been a patient for many years and will continue to use Family Eyecare going forward.

Jul 27, 2020

As always it was wonderful! I had to go to a different eye doctor because of my insurance but now I'm back and love it. I've been going to them for years and years dr. Katie was wonderful. As always I will recommend you to everybody!

Jul 23, 2020

I was very happy with the service I received. The atmosphere of the office was great, the office staff was excellent, they were very friendly which makes the consumer believe they love what they do. Thanks for great service.

Jul 15, 2020