Family Eyecare Associates
To Provide the highest level of eye care and service to our patients, keeping their visual welfare uppermost in our minds at all times.
300
Reviews
Awesome service and very helpful at all times.
Feb 21, 2019
We enjoy your facility and the staff.
Feb 21, 2019
Excellent doctors and service. Convenient appt. times.
Feb 21, 2019
Several reasons for this score: ease of getting an appointment in a timely manner, the fact that I was called in at my appointed time , the front desk was friendly and helpful, the assistant who took my physical stats and did the measurements on my eyes was SO nice and easy to be around, and Dr. Troy was awesome!!!
Feb 20, 2019
Cannot thank Dr. Cooper at Family Eyecare Associates enough. I had a serious eye infection return after years and Dr. Cooper got me in to see her the same day. She examined me and got me the meds I needed to be able to function and heal. She is kind, knowledgable and so understanding. This is not the first time Family Eyecare Associates has come to the rescue.
Feb 18, 2019
The staff is always amazing.
Feb 15, 2019
Facility, staff and provider were all excellent. Friendly, comfortable office atmosphere and everyone performed very professionally. My only complaint is that I had spent a fair amount of time completing the online registration, but when I arrived for my first appointment, they did not have any of that information.
Feb 14, 2019
Loved my experience! After my appointment, I had some trouble getting my prescription, but got it worked out. Otherwise, it was by far the best experience I've ever had with an optometrist. Everyone I came into contact with was so kind and helpful, and the whole thing could not have been better. I will definitely be back!
Feb 11, 2019
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Dr. Duffus and his staff have been attentive and professional in attending to an ongoing dry eye issue. He has been supportive and offered many options in dealing with my symptoms and his staff has been diligent in working with my insurance company.
Feb 11, 2019
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Very happy and impressed with the entire experience
Feb 11, 2019
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Love this office. 2/8/19 was my first appt there. Dr Cooper was great, as well as Gus. Melinda was fab with her knowledge and patience helping me pick my frame! Front office was friendly, helpful and happy. Will stick with this practice. Thanks Guys!
Feb 10, 2019
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I enjoy the service I get from all the people that work at the office
Feb 7, 2019
This place is excellent. The ladies up front are very nice every time I come in and the staff is top notch. Nice environment, friendly people, and quick service is the way to go! That’s what you get at Family Eyecare.
Feb 6, 2019
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Am very happy with the professional way the doctor presented himself. The exam was thorough and pleasant. Will be asking for the same doctor again. Great atmosphere as soon as you walk in.
Feb 3, 2019
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This was the best medical care and customer service I've ever encountered. I left happy. You can tell the morale comes from the top down. Everyone was pleasant, knowledgeable and focused on patient care in all ways. Thank you for such a great experience.
Feb 1, 2019
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Staff is pleasant and helpful.
Jan 31, 2019
Dr. Troy Humphreys and the entire staff are great. We have been going to Family Eyecare for years.
Jan 31, 2019
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Best customer service I have ever experienced with Dr. Katie Braganza.
Jan 27, 2019
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All staff was very friendly and Dr. Becky Humphreys was great!!!
Jan 27, 2019
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I've always had excellent care and service in the 6 years I've been a client/patient. The only concern is that the option on line to set an appointment does not work very well. I ve attempted on two separate occasions. The first was successful but I didn't receive confirmation of the appointment until I was sent the reminder. The second time I never received a response. I finally called in and made the appointment over the phone. I was very happy to get an appointment when I needed it. Thank you.
Jan 26, 2019
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Everyone was so kind and professional. All my fears and questions were answered
Jan 25, 2019
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Dr. Katie did a great job testing my eyes and providing a accurate eye prescription. She is very friendly and explains the testing result with great detail. Melinda was a great help in selecting possible replacement eye glasses, all the possible lense options, and costs. This was my first visit to Family Eyecare, and I am very pleased with the results.
Jan 25, 2019
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Professional, kind, helpful.... love this place!
Jan 23, 2019
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Family Eyecare Associates has a friendly atmosphere. Besides the doctors and staff being very helpful with medical and financial aspects of a visit, the facility has complete services from exams (medical and eyecare), to glasses, to contacts. They warranty their glasses and are up-to-date on all of the rebates, etc., for contacts.
Jan 21, 2019
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Always friendly and quick. They answer any questions you may have. They even have an emergency line to call, which I have done, and it was super easy and helpful and put me at ease.
Jan 21, 2019
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I have been a patient of Dr. Troy for several years. Would not change for anything.
Jan 18, 2019
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I have always been treated great here.
Jan 16, 2019
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Dr. Duffus and his assistants were very much helpful, understanding and provided me with the best care and pair of glasses needed.
Jan 13, 2019
All of the snow had been moved into the Handicapped parking space
Jan 10, 2019
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Everyone is always so friendly and so accommodating!
Jan 9, 2019
I saw Dr. Becky this visit. She is such an asset to your business. She was so patient, and kind. A great doctor!!
Jan 7, 2019
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Very friendly staff, and excellent doctors. They are up on the latest technology.
Jan 7, 2019
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Prefect n all ways I will see you next year and the year after and the year after
Jan 6, 2019
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Have had very good service with Cori Cooper for years. She has been very professional and friendly.
Dec 23, 2018
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I got to my appointment on time and within three minutes I was seen by an associate who commenced testing my eyes. She then put me in a room and said "the doctor will be right with you" Huh, how many times have I heard that? And waited hours to see someone. Well, here, that is not true, the doc was in my room in less than two minutes. He spent an hour with me, answered all my questions and made me feel incredibly comfortable.
Dec 23, 2018
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Dr. Cooper is very friendly, in fact all the staff at Family Eyecare Associates are, as well as understanding and helpful! I returned here after a not so great experience with another provider and was not disappointed.
Dec 21, 2018
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I have been a patient of Family Eye Care for over 30 years. I would never think of going anywhere else. Dr. Becky is my current care provider and although I am getting up in years, she is able to correct my vision to 20/20! I tell everyone about the wonderful care given at Family Eye Care.
Dec 20, 2018
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Everyone is polite friendly and efficient.
Dec 17, 2018
You and your team are the Best. Just love you all. Have a very merry Christmas..
Dec 17, 2018
The staff and doctor Cooper were all excellent they were very helpful. Answered all my questions made me very comfortable will definitely be recommending and returning
Dec 16, 2018
I love this office. Everyone is professional and very kind.
Dec 15, 2018
The entire staff and management of them is exceptional; the quality of the eyecare services are of the highest caliber, My wife and I feel very fortunate to be associated with Family Eyecare Associates and Dr. Evan Marchant...
Dec 14, 2018
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I've been going here for years and have always had a pleasant experience. I've been seen by Dr. Marchant for about the last 5 years. Previously I was seen by Dr.Troy Humphreys. Always a thorough and very well communicated experience.
Dec 12, 2018
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Everyone was very friendly and welcoming. The young man who did the pretesting was very competent. Dr. Troy was very competent and made me feel my eye health is in excellent hands.
Dec 12, 2018
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Great service. Beautiful office. Quick, friendly, thorough service.
Nov 30, 2018
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Always enjoy the experience. Time is taken to run tests and discuss any issues.
Nov 26, 2018
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The office staff and doctors are all friendly and professional! I never feel rushed! Great experience year after year!
Nov 23, 2018
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I have been a patient at Family Eyecare Associates for many years and have always received excellent care. I am always impressed by the use of the newest technology and Dr. Marchant and the staff are so nice and helpful. I have recommended them to many friends and family over the years.
Nov 23, 2018
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The staff is always super friendly, professional and courteous. Dr. Troy is always positive and takes the time to explain everything that is going on with my eyes. Dr. Troy and the entire practice truly care about providing the best very best in eye care by staying up to date on the latest advances in procedures and technology; offering all of the best available options in looking after your vision needs.
Nov 22, 2018
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Dr Duffus was very informative and took plenty of time making sure that we were well cared for.
Nov 18, 2018
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All your staff does an excellent job of taking care of their patients.
Nov 18, 2018
Dr. Becky and the entire front desk staff have always shown friendly smiles when checking in, professional skills when scheduling or collecting funds, and have been so courteous. The opticians are always available and displayed so much patience when assisting my granddaughter and I. It is a warm atmosphere being in the Family Eye Care Office.
Nov 17, 2018
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Everyone is very nice and helpful! Thank you for the service! Juanita
Nov 15, 2018
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My experience at Family Eyecare was great! The technician was very nice and provided skilled services; Dr. Duffus was just fabulous - loved him; and my optician helped me pick out just the perfect pair of glasses. Overall, even though it's a "doctor" appointment, I thoroughly enjoyed every aspect of it (well, except the yellow goop you have to get in your eye!).
Nov 14, 2018
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Everyone who helped me was friendly. It was a great office experience.
Nov 7, 2018
At my appointment, I made my husband an appointment for the next day due to an opening. When he showed up, the receptionist told him he didn’t have an appointment and she helped another client while ignoring my husband. This made him very upset.
Nov 6, 2018
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Great team and great service!
Nov 4, 2018
This is the first time that I had difficulty in making an appointment. I initially used the online form to request an appointment but after several days, I had no contact from the office. I tried again and got the message on the phone line that everyone was busy but if I would leave my name and number, someone would call me back. Again, after waiting for a few days with no contact back from the office, I decided I would try once again. This time I was actually able to speak to a live person. When I tried to explain to her my frustration her response was "but you have me now, don't worry about it." This was not the response I was expecting. I would have hoped that she would have acknowledged my frustration and apologize for the lack of return calls/contact from the office. Instead, I was given a curt reply with no response of "I will check into that for you, so sorry that it happened." If I did not love my eye doctor (Evan Marchant) I would have probably taken my business to another provider.
Oct 29, 2018
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I have been coming to Family EyeCare for over 20 years. The doctors and staff are always professional and caring.
Oct 29, 2018
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Dr Duffus is excellent, compassionate and caring .. well trained
Oct 28, 2018
I have gone to Family eyecare for 18 years and love being greeted with A smile, efficient personnel . Dr. Humphrey’s is great. I don’t have one Complaint.
Oct 28, 2018
We would never seek eye care elsewhere
Oct 26, 2018
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Everyone is very professional with high levels of expertise
Oct 26, 2018
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Excellent service. I come all the way from Truckee to see dr Troy
Oct 25, 2018
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Dr. Duffus is the best!!!!
Oct 21, 2018
Every person I encountered during my visit was professional, courteous, and made me feel they were listening to me.
Oct 19, 2018
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This place is high-tech! Best eye care health around...why spend your money anywhere else when you can have the best - right here in Sparks!
Oct 18, 2018
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I appreciate the friendly staff
Oct 17, 2018
The staff at family eye care associates is very professional, friendly and accomodating. They go out of their way to help you and work with you for whatever you need. Dr. Cooper is exceptional! I can tell that she really cares about me and my needs and provides excellent care! I am so glad I found this place and will continue to go here for all my eyecare needs.
Oct 17, 2018
Dr. Becky is the best. Love the whole office staff. Especially Drew😃
Oct 16, 2018
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I always feel welcome and wanted here. The staff is proficient, but moreover kind and accomodating. Dr. Becky makes me feel special! Since I'm unable to communicate myself, my mom is doing it for me.
Oct 16, 2018
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Great friendly and competent service.
Oct 14, 2018
Wouldn’t let anyone else take care of my eyes.
Oct 11, 2018
Excellent as always! Thank you for the great care!!
Oct 7, 2018
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Very professional work place and friendly atmosphere.
Oct 4, 2018
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I've always been very pleased with your service and Dr Marchant and Dr Troy Humphries. That is why I've been coming to you for about 20 years. Please keep up the great work!
Oct 3, 2018
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Have went Family Eye for many years. I am very happy with their service
Oct 3, 2018
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Goodness. My visit here was simply outstanding. Each procedure was cordially and clearly described, and Doctor Marchant gave a clear explanation of my eyes' results. Each staff member I came in contact with was warm and polite. Definitely coming back for my eye needs!
Oct 2, 2018
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My eye exam went well. Everyone in the office had a smile on their face, were professional and courteous. Dr Cooper was great.
Oct 1, 2018
Someone didn't put the correct rx that dr. beckie had ordered in my glasses, i am very upset, i thot i was going blind! Someone shud be reprimanded, most definitely the person who gave me the glasses, they most definitely shud have checked the rx b4 guving my glasses to me.
Oct 1, 2018
Wonderful office with amazing people!
Sep 29, 2018
Amazing friendly staff and I felt very welcomed
Sep 23, 2018
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All was well. Professional. Timely. All questions answered. The glasses will be evaluated upon delivery.
Sep 21, 2018
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Every time I go to Family Eye Care, I have a wonderful experience. Everyone seems to know me and it feels as though I am catered to.They make the patients as comfortable as possible, and we don't have to wait very long. They seem organized and very professional. Love it there.
Sep 21, 2018
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Great place, friendly staff!
Sep 20, 2018
Excellent Care! Better than anyone else I've encountered. Everyone I dealt with at Family Eyecare Associates was clearly focused on helping my situation rather than coming up with "reasons" or "obstacles" as to why I can't get assistance. I was on day 7 of a 9 day motorcycle trip when my Iritis flared up. I tried 2 other places in the Reno/Sparks area and they could only find reasons why they couldn't help me. In fact, one of them recommended I call Family Eyecare Associates and I'm glad they did! Please give you staff a big "pat on the back" from me for being so helpful and caring. I really noticed it and really appreciated it!!
Sep 19, 2018
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Friendly professional staff
Sep 17, 2018
I did not like the extremely hard-sell to buy glasses by the receptionist.
Sep 17, 2018
Your whole office was very professional and friendly.
Sep 13, 2018
Family Eyecare has been a provider of better eyesight for more years than I can remember. Dr. Dennis Humphrey excels in being a knowledgeable, caring doctor. He loves his patients and they in turn love him. He knows the best doctors to refer one to in case of needing one outside of his expertise. I don’t want him to retire BUT I understand there will come a time.!! I am certain that the folks he has chosen to take his spot will reflect his love of doctoring and care of patients.
Sep 13, 2018
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Dr. Marchant is alway very nice and professional
Sep 12, 2018
Family Eyecare Associates in Sparks has a fantastic team of professionals.
Sep 10, 2018
Always great care taken.. Great from beginning to end
Sep 7, 2018
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Doctors take time to explain and office staff is very helpful as well
Sep 6, 2018
As always the staff is awesome and Dr Becky Humphry is the greatest
Sep 6, 2018
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The staff are extremely friendly and take the time to listen and address your concerns.
Sep 6, 2018
Friendly and thorough eye exam. Dr. Becky covered a lot of information and gave great recommendations. I especially appreciate her writing down the recommendation so I didn't have to try to remember them after the appointment.
Aug 29, 2018
Everyone is friendly and it is very clean
Aug 27, 2018
All employees are kind and knowledgeable and very helpfull.
Aug 24, 2018
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Receptionist and Dr Cooper are super awesome and friendly. The staff that helps you with contacts and/or glasses are not the most out going friendly types though. Frames are pretty expensive too.
Aug 24, 2018
The young lady who took care of me before the doctor was very nice and professional
Aug 23, 2018
Dr. Cooper is amazing. She is friendly, knowledgeable and compassionate. She is passionate about finding the perfect solution to your eye care needs.
Aug 20, 2018
Thanks to the 35$ scan dr saw a spot on my left eye turned out to be a retina tear she made me a appt for the retina dr the next day and they used the laser to fix it !!! Please let dr Dennis see this he has been the only dr i have seen there in over 30 years
Aug 17, 2018
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Friendly staff at the front desk back office and ordering desk
Aug 17, 2018
Dr. Becky and the whole office is great. Very knowledgeable and helpful. They will work with you until you are completely satisfied. We have been coming here for 20 years and wouldn't go anywhere else.
Aug 17, 2018
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I really enjoyed my appointment with your office. Ty you for being so nice. I'm very grateful to have found your clinc. The dr i saw was fantastic. Dr Marchant wash is name. Again thanks to everyone at your clinic.
Aug 17, 2018
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Family Eye Care has been my go provider since 1999. Wonderful personal attention to each patient. Cutting edge technology and they go the extra mile to accommodate your needs. Highly recommend.
Aug 16, 2018
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Everyone I dealt with during my appointment was caring and efficient. Great staff!
Aug 16, 2018
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Didn't have a very good experience with your office staff. I told them I had insurance, and they kept telling me I didn't. They finally found out I did, so took the 20% on my bill back, and then told me the insurance was $20.00, difference from the 20%, would I like them to bill my insurance, well what do you think?
Aug 16, 2018
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I was very happy with my appointment. Working with a technician was fun Dr Imari Duffus was extremely considerate and thorough. I sincerely enjoyed meeting him and trust him completely with my eyes.
Aug 15, 2018
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Everyone was very professional & friendly
Aug 10, 2018
Very professional, quick, and friendly service.
Aug 10, 2018
Friendly service, always helpfull
Aug 10, 2018
Dry professional always happy with the service I get
Aug 1, 2018
Family Eye Care took my appointment right on time after I came in. This is an extreme departure from my former eye care facility where they would most always be late and sometimes kept me waiting for more than 30 minutes. ( After, and per their instructions I would arrive at least .15 minutes ahead of schedule. Got real sick of that so gave up on them.
Jul 31, 2018
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The staff is very friendly and accommodating. The office is clean and efficient. The doctors, and I've seen them all, are all friendly, competent and thorough.
Jul 31, 2018
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The staff are very friendly upbeat and informative.
Jul 28, 2018
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Friendly, professional, experienced - I felt confident and relaxed under the care of Dr.Duffus and staff.
Jul 27, 2018
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It is always a pleasure to visit Family Eyecare Associates.
Jul 27, 2018
The staff Is very nice and knowledgeable. Every part of the process went very smooth.
Jul 26, 2018
The cost for glasses was REDICULOUS!!! It was higher if I used my insurance than just paying cash! Why do I pay for insurance?? Very unhappy!!
Jul 19, 2018
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As usual great service with Becky and the optician....
Jul 17, 2018
Always a great experience!
Jul 16, 2018
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A very welcoming service indeed. My only suggestion is maybe have some creme available for the coffee. I know its kinda off topic but not everyone likes their coffee dark. Maybe some tea as well.
Jul 16, 2018
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Sarah is Amazing! She actually gives you honest feedback on how you look in frames.
Jul 13, 2018
Dr Marchant and the staff are amazing. I always recommend people to your office.
Jul 13, 2018
You have got to be kidding
Jul 12, 2018
Always a pleasure. I like how you work with me tonprovide what I need.
Jul 11, 2018
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What a wonderful group of people to serve the public. Dr. Marchant and his team are wonderful!! I am fortunate enough to have been under the care of Dr. Marchant and his team for over 20 years. Thank you!!!
Jul 9, 2018
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Annie & Dr. Katie were VERY kind and wonderful
Jul 5, 2018
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Always a great experience 😊
Jul 5, 2018
They found I had an eye disease problem paluised marginall and have been able to keep me being able to see for 10 years now.
Jul 4, 2018
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They are always so friendly and helpful
Jul 4, 2018
Always kind from the moment we come in. This past appointment I even had all 7 kids with me and they just rolled with it. So accommodating yet quite efficient!
Jul 2, 2018
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Dr. Duffus is wonderful, kind, and patient-- really took his time with examining my eyes, which has NOT been my experience at other offices. In fact, he told me that my old glasses-- which I never wore because they were too strong-- had equal prescriptions in each eye, even though my right eye is stronger than my left! Annie was a great assistant, and she was also very patient and kind.
Jul 2, 2018
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Your office is fantastically accommodating- amazing and helpful. i have only had Dr. Cooper treat me but she is also fantastic. I am a new patient and so impressed with your office and practice. Thank you!!
Jun 30, 2018
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This appointment had a long wait time but it was an anomaly, appointments are always quick within 10 minutes of arrival. We love Dr Becky.
Jun 29, 2018
Dr. Becket is amazing. She is excellent working through individual concerns. Great follow-up.
Jun 29, 2018
Dr Marchant is great. Takes his time and is very personable. Only one minor con. When ordering frames and lenses, the young lady was entering information into the computer while at the same time writing everything down on a hard copy form. Seemed like it took much longer than it would have if all the work was done on the computer.
Jun 27, 2018
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Always courteous, on time, answers all questions
Jun 27, 2018
5 out of 5 star rating even though only 3 out of 5 family members wear glasses... =) They have always taken excellent care of us!
Jun 27, 2018
Everyone was very professional about their jobs and very helpful during my appointment. The rooms were very cleaned and all equipment was working with no problems.
Jun 26, 2018
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It is always a good experience at your office, from start to finish!
Jun 25, 2018
The office is beautiful, the staff is professional and knowledgeable. I feel that my eyecare needs are 100% met. I would not go anywhere else!!!
Jun 25, 2018
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I have been seeing Dr. Dufus for several years now. Great doctor and the staff is always so helpful. Love Family Eyecare!!
Jun 22, 2018
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Very nice staff very professional and punctual
Jun 22, 2018
Great place, fast, friendly, very friendly!, super cool doctor, great experience.
Jun 20, 2018
Family Eyecare Associates provided me with an appointment after my work hours. This was really important because I didn't have to miss time off from work. I was really impressed with how well the doctor answered my questions. He gave me more information about how to care for my eyes than an eye specialist I've been seeing. I really appreciate both the genuine concern and being able to schedule a later appointment.
Jun 20, 2018
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Family Eye Care I consider as my Family I thank God for each and everyone of you and especially Troy without whom I never would have Crystal Lenses in my eyes and the wonderful eyesight I enjoy every day. May the Lord bless the gift He gave you and continue to favor you as you help Him turn darkness into light in a physical, visible way. En mucho agape, Kaitee (Catherine) Lusk
Jun 19, 2018
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Great staff and pleasant office.
Jun 15, 2018
Friendly and professional staff. The doctor was very thorough and very understanding when it came to my needs. I’ve been wearing glasses for 15 years and I just switched to this practice leaving my old Eye doctor, was very impressed with my overall experience.
Jun 15, 2018
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Family Eyecare Associates is the only eye doctor I will be going to for the rest of my life! Dr. Duffus is amazing and very thorough. He will answer any questions you have, and explain everything that he finds in an easy to understand way! He is absolutely amazing.
Jun 11, 2018
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The entire staff was warm and gracious.
Jun 8, 2018
People make all the difference
Jun 6, 2018
Family Eyecare Associates definitely treats you like family. I have been seeing Dr Becky for over 10 years and have never been disappointed ..the entire staff is always friendly and helpful.
Jun 4, 2018
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Outstanding Customer Service
May 29, 2018
Extremely professional and caring doctors and associates.
May 28, 2018
I have been coming here for several years and I appreciate having state-of-the-art equipment nearby (in Sparks).
May 25, 2018
You are awesome, and saw me as a walk in.I will be back and order eyewear in a few weeks Thank you.
May 22, 2018
Friendly and knowledgeable staff and doctors. Close to home.
May 22, 2018
It's always a pleasant experience to visit Family Eyecare Associates. I've been a patient of Dr. Denis Humphries for 40+ years.
May 21, 2018
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Very pleasant and speedy service. Very complete exams.
May 18, 2018
I love this place! Everyone is so professional. I got to meet a new Dr and he was amazing!
May 18, 2018
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exceptional professionalism, service and friendly staff and doctor
May 17, 2018
Friendly staff, did not have a long wait after appointment time. Doctor Beki is very knowledgeable and friendly. Does not prescribe something I do not need. Is aware of budget yet requires quality eye lenses etc.
May 17, 2018
Staff and Dr. Humphreys all very helpful and cheerful.
May 17, 2018
Your staff was courteous, polite and very respectful. Dr. was through and on time.
May 16, 2018
Sadly, although I have been a patient for over 20 years, my current insurance is not accepted at your office. So, after paying for the last two visits out of pocket, and my frames and lenses, I may have to shop around next year to find a optometrist that accepts my insurance.
May 16, 2018
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I recommend Family Eyecare Associates to anyone looking for the best eye care.
May 15, 2018
I love Family Eyecare Associates. They are the nicest people and the appointments are always on time.
May 15, 2018
Always a positive and pleasant experience..happy people.
May 13, 2018
All was good but sometimes getting andand appt is difficult
May 12, 2018
I feel like family. Very special!
May 11, 2018
Friendly staff, all procedures and test explained, Dr. Troy gives a thorough exam and is kind and personable
May 10, 2018
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I have been a customer of Family Eye Care for more years than I want to count! I have received excellent eyecare as has my wife. I
May 3, 2018
The office staff was Very professional and friendly, they gave all options and costs.
May 3, 2018
Dr. Troy is the best! I've been seeing him for ~15 years and he is always a friendly face, no matter where I see him in town. He's professional, talks me through my options, and is (almost) always on time. He's excellent at his job and you can tell that he loves what he does.
May 2, 2018
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Great service start to finish! Teresa is so welcoming and friendly with a great smile!
May 1, 2018
Always professional and courteous! They are very competent and have been going there for over 20 years!
May 1, 2018
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I have been going to FEA for quite some time now. They are extremely professional and I wouldn't want to go to anyone else. The entire staff is phenomenal.
Apr 27, 2018
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You guys are the best. As a patient and as a 'partner' with Washoe County Lions (Spanish Springs) Sight Conservation you have just been the best. Professional, knowledgeable, courteous and frriendly .... a "Family' experience.
Apr 26, 2018
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Overall, simply a wonderful experience. The whole process was efficient and handled professionally.
Apr 24, 2018
If ‘associates’ don’t have name tag- introduce themselves to patient.
Apr 24, 2018
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Excellent service; staff always pleasant and knowledgeable; doctors very professional, courteous, and up to date on the latest in eye examinations and medical eye care.
Apr 23, 2018
My family and I have been going to Dr. Humphreys since he started his practice in Sparks . I have never had a problem and have always enjoyed my visits there. When Dr. Dennis cut back he referred me to Dr. Cooper and I really like her too. I have recommended your office to several people and they have all been very satisfied. Keep up the good work! Marie Charpentier
Apr 19, 2018
Great team! Everyone from the reseptionist to the techs to the Drs is very friendly and explains everything very well.
Apr 18, 2018
I love Family Eye Care. I've been going to them too many years
Apr 16, 2018
Best eye care practice in Reno/Sparks. The doctors are amazing. Dr. Becky is the all time greatest!
Apr 16, 2018
I have a difficult time getting off work, we have a busy construction schedule, it is imperative that I make the most of my appointments, I had a couple of reason to schedule the appointment, and felt the staff in eyeglass department was to overwhelmed to assist me, therefore, I chose to get my new prescription filled at another location.
Apr 15, 2018
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We love our appointments at Family Eyecare. We have been seeing Dr. Denis for a lot of years and it is like visiting an old friend. The staff is pleasant and helpful every time. Fred, JoAnn and Janet
Apr 14, 2018
For about 10 years I’ve been coming to Family Eyecare Associates. People often comment my eyeglasses and ask where I go. I am so confident in this office and group of doctors and staff I always urge people to get their eyecare done here. Never a let down, always the best care and best glasses!
Apr 12, 2018
I had Such a great experience with you guys! Thanks!
Apr 11, 2018
Family Eye Care Associates is by far the best eye place. Dr. Troy is so amazing and friendly. I am always greeted with smiles from the staff and they always make me feel welcome and that my business is appreciated.
Apr 10, 2018
I have been a patient here for a few years now and have found all of the staff to be professional, friendly, and helpful. I feel very comfortable with Dr. Duffus. He seems to truly care about my vision and doesn't try to push any unnecessary tests or correction lenses.
Apr 10, 2018
What a great place. Wonderful staff and nice to see Becky again. First saw her 15 years ago. How time flies!!!!!!!!!!!!
Apr 9, 2018
Dr. Becky is absolutely amazing! Everyone there is just so nice and helpful.
Apr 9, 2018
Dr Troy Humphreys and his staff are caring, dependable and professional. I recommend Family Eyecare Associates highly to anyone in need of eye care and optical wear of all kinds. Chuck C.
Apr 4, 2018
I loved the assistant who helped check my eyes first, and then Dr. Marchant was great. I did not like the person helping pick out glasses. She was rude. We had some questions about pricing for the glasses and she didn't understand what we were asking. After stating the question several different ways she said we had a disconnect. We told her we would come back or take our business elsewhere. She slammed her laptop closed and rushed to the back. We went to the front desk to check out. After a few minutes she came back and gave our paperwork to the front desk. We were trying to ask the front desk about the glasses, but Melinda (I think that is her name) took them back with her. We really enjoy the doctors and staff, but have had several poor experiences with this particular person in the glasses area.
Apr 3, 2018
I feel incredibly comfortable and supported when picking out my frames and lenses...and everyone is extremely patient! I truly appreciate the patience and care that you have provided to my entire family!
Apr 3, 2018
I have been taking my family to Family Eyecare since my girls were 3 years old. I’ve always trusted them and I know we are getting great care and service. We will continue to get our care from them.
Apr 1, 2018
I would have liked a lesser price, myabe like $70 for the 30 minute visit instead of the $100. I have medicaid, Northern Nevada Health Plan, and I was hoping for lesser price. If I did get a discount it wasn't communicated to me and I would have liked to have known, that way I know I was being helped out. Also, I was a little concerened with the measuring of the protrusion of my eyes, she measured them and got 15 then I told her that the last time I was measured from a different spot and then she remeasured and got 18. I felt concern about the consistency of those measurement, I feel like there should be something that guides the person when doing the measurement. But besides those two things, I had an excellent experience. As you can see from the rest of the survey everything was wonderful. The doctor that attended to me was nice, she listened and did a well job in explaining what was happening to my eye. I would come back.
Mar 29, 2018
Front desk reception was co sidered rude and condescending.
Mar 29, 2018
I appreciate the care and concern provided when I come. Also , I appreciate the promptness in which I'm seen.
Mar 29, 2018
I love this office and always recommend to others. My physician (Dr Troy) and staff are wonderful and friendly. He always takes the time to give a thorough exam and answer my questions. The office stays up with current technology and health care practices.
Mar 27, 2018
Appointment ran on time. The tech. Explained everything before starting any test.
Mar 27, 2018
Very professional staff, friendly workers.
Mar 26, 2018
I have been going to Family Eyecare Associates since I was a teen. I am almost 30 now. I have always been treated with the greatest of respect here and really enjoy the professional autmosphere as well as the very soothing waiting area. They always let you know how much things will be upfront and are very patient with you and making your decisions. I had to leave a while back due to change of insurance, and now I have new insurance again and am back, so I am so so happy!
Mar 24, 2018
Everyone was very friendly and organized.
Mar 24, 2018
When I got to my appt early there was no problem in taking me in early so I very much appreciated that
Mar 23, 2018
Love this place. Everyone is very friendly an great service.
Mar 23, 2018
Great experience from start to finish
Mar 23, 2018
Very professional staff. Best office I have been to in 32 yrs. Only wish you accepted MES insurance.
Mar 23, 2018
Been using your services for eye care, great customer and professional service from everyone at the office.
Mar 22, 2018
Everyone at Family Eyecare is so nice - it is always pleasant to interact with them !
Mar 22, 2018
I had my first visit with the office after being recommended by a friend. I was impressed the minute I walked through the door. The front desk girls were welcoming, friendly, professional, and happy. I love seeing people smile at work. Dr Troy was very attentive, understanding, empathetic, knowledgeable, patient, and helpful. I felt he really cared about the eye issues I was having and was determined to work with me until they are resolved. He spent time explaining the situation to me and was encouraging. I felt good about his professional decision and judgement and trusted in his course of action. I am grateful I found the best eye care team there is and thank each of them for making my visit outstanding.
Mar 21, 2018
Very friendly and very professional.
Mar 20, 2018
Very pleasant experience.A lot of nice people working there.
Mar 19, 2018
I love Family EyeCare. My entire family goes there. Dr. Cooper and Dr. Becky are both outstanding! The staff is always pleasant and helpful. Drew is one of our favorites when we need to pick up or have our glasses tweaked. They have a good size selection of glasses.
Mar 19, 2018
The doctor I saw was awesome! The office is beautiful
Mar 18, 2018
Staff is all polite & helpful every time I am in. Questions & concerns are answered and taken care of.
Mar 15, 2018
Not only was I taken into my appointment early, but the eye exam was different from any eye exam I have ever had! I have had glasses my whole life and haven't received such great service and felt so confident in the expertise of the doctors and instruments. My only drawback here is the cost, however in many ways it is worth the cost because the quality was so good!
Mar 14, 2018
Outstanding service at all levels. Dr. Duffus is personable, extremely knowledgeable and a good listener. The practice leave no stone unturned. I feel confident I’m receiving superior eye care.
Mar 13, 2018
Dr Cori is the best. She listens to you and if there is a problem she tries to finds a solution that works for everyone. She always upbeat.
Mar 12, 2018
everyone from front desk to the one that took my blood pressure were awesome caring went above and beyond thank you very much diana nava
Mar 12, 2018
I find online messages easy to do
Mar 12, 2018
Best eye doctors in Reno/Sparks! I have been coming here for over 20 years.
Mar 12, 2018
Too many email reminders and phone calls!!
Mar 12, 2018
Very nice staff. Impressive technology. Everything was explained in easy-to-understand terms, and I never felt that my questions were perceived as stupid. I had a great experience there, and will be happy to go back every year. Too bad they don't do dentistry...
Mar 9, 2018
What a beautiful experience I had with the staff and Dr. Becky! Hats off to a great customer service!
Mar 8, 2018
I had an eye infection and was able to be seen the same day! Thank you !
Mar 8, 2018
Dr. Cooper is so nice! The staff is friendly and the office is really nice, I wouldn’t recommend if you don’t have insurance, but I feel like it would be worth the price.
Mar 8, 2018
Very personalized service.
Mar 7, 2018
Beautiful office, friendly staff and on time.
Mar 7, 2018
Family Eyecare staff is always professional, courteous and accommodating.
Mar 6, 2018
Best service and wonderful doctors and staff. Always a pleasant experience.
Mar 6, 2018
Staff and Doctor very efficient, thorough and helpful. It was difficult to get the appointment. But over all highly recommended. Thank you
Mar 4, 2018
Staff was very welcoming upon entering the office. I was gotten to in a timely manner with the doctor seeing me shortly after.
Mar 3, 2018
Very professional and friendly office.
Mar 2, 2018
I recently moved to Sparks from "small-town-America" and was looking for an optometrist close to my new home, as I didn't want to travel into Reno. I was also looking for an office that could accommodate a Saturday or after-hours appointment. Boy did I hit the jackpot when I found Family Eyecare Assoc.!!! From the moment I walked in, I was greeted with friendly smiles and very knowledgeable personnel; from the receptionists, Dr. Duffus, the technicians, and Sara C. I felt very well cared for as each person patiently answered all my questions. Thank you, Family Eyecare Associates for a wonderful first visit; looking forward to getting my new glasses.
Mar 1, 2018
I’ve been a patient for more than 10 years. The doctors are excellent and came in daily to see me a few years ago when I had a scratched cornea, even on the weekends. I cannot recommend them highly enough!
Feb 26, 2018
This was my daughters first eye appointment, and it was a great experience! Dr Troy and the staff were very kind and made it a
Feb 23, 2018
Everyone is very friendly. From front desk to optometrist! Thank you!
Feb 22, 2018
Everyone there is very nice.
Feb 22, 2018
I appreciate the professionalism and High level of customer care. Always considerate.
Feb 20, 2018
I had an immediate problem that concerned me and your office took me in right away with no appointment and no waiting. The result was reassuring and very informative.
Feb 19, 2018
The entire office staff is very friendly and my appointment was quick. Thank you everyone.
Feb 19, 2018
So friendly, get you right in and a clean, nice office. Dr. Duffus is great!
Feb 17, 2018
Dr. Becky is one of the nicest people you will ever meet! Her expertise in eye care is unsurpassed. I would highly recommend Family Eyecare to everyone. The staff is very welcoming, kind and friendly.
Feb 17, 2018
Highly recommend Family Eyecare Associates as the staff are customer oriented, knowledgeable & professional AND are in walking distance which is great for over 55 communities.
Feb 16, 2018
I have never had such through and comprehensive eye exams. These folks have the latest technology and leave no stone unturned when it comes to your eyes. On top of great service they are always cordial, compassionate and caring.
Feb 16, 2018
Great service and nice people. Thank you.
Feb 15, 2018
The office staff is friendly and helpful and Dr. Marchant is thorough and explains everything very well. A great experience.
Feb 15, 2018
Very friendly and great service
Feb 15, 2018
Always a pleasant experience. Dr. Dennis Humphreys is a very caring, professional and personable.
Feb 15, 2018
Your kindness to me goes far beyond other systems of business. I had two appointments scheduled for February and March mistakenly. Because someone had canceled their appointment the receptionist took me at the time I arrived. The online mistake was mine, and yet they treated me royally.
Feb 10, 2018
The staff is so nice and knowledgeable. We love coming and seeing Dr. Cooper!
Feb 9, 2018
Warm, helpful, and friendly receptionist. Through eye exam by technician. Then a reassuring examination with the Dr.
Feb 9, 2018
Very friendly and highly professional staff
Feb 9, 2018
Excellent office staff, professional and skilled technicians, thorough and kind doctor.
Feb 8, 2018
It's been 35 years now and I am still a patient. Vision is vital and I feel that the staff and the physicians give me the best attention to each detail of my eye exam to ensure healthy eyes.
Feb 7, 2018
Very professional. Answers questions, Supportive
Feb 7, 2018
Great office! Everyone goes above and beyond in every aspect! Thank you!
Feb 7, 2018
Great service from everyone
Feb 3, 2018
Everyone was helpful, gracious, knowledgeable, kind and efficient. I especially appreciate the upbeat attitude at Family Eyecarre Associates. Thank you.
Feb 2, 2018
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Always prompt & professional service
Feb 2, 2018
Very professional and friendly staff
Feb 2, 2018
Amazing and friendly staff, very knowledgeable. Very clean and well maintained place. Highly recommend to anyone
Feb 2, 2018
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There seems to be a lot of mistakes on the paperwork you receive from the time you sign in to the bill when you leave.
Jan 31, 2018
Great service! I got the help I needed quickly and the staff was very nice.
Jan 30, 2018
Family Eyecare Associates provides outstanding eye care in a relaxed, friendly environment.
Jan 30, 2018
adequate. don’t find it that useful for my needs
Jan 30, 2018
I have recommended Family Eyecare Associates to all of my friends! Their professional and courteous staff are super - and now that they have an office in South Reno it's SO convenient!!
Jan 30, 2018
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My visit to your new location was quite disappointing. I showed up for a regular eye exam, no one waiting in the waiting area whatsoever and it was over an hour before I actually saw the doctor. I was at the office for almost two hours and only had an eye exam, nothing extra. I also didn't know what to make of the eye doctor who spoke like a child and constantly referred to the phoropter as "big glasses" during my exam, it was very weird and seemed unprofessional.
Jan 25, 2018
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I really appreciated the customer service and how they catered what I needed to me. They also told me my options.
Jan 25, 2018
Friendly staff and they work at making sure you have what you need, and that it works for you.
Jan 23, 2018
Love this office and Dr. Duffus! The office and staff are very family friendly, knowledgeable and efficient! I would highly recommend to anyone!
Jan 22, 2018
Everyone is friendly, helpful and professional.
Jan 21, 2018
Have been going to Family Eyecare for several years. You might call it the Disneyland for eye care. Everyone there is so nice and treat you with genuine concern. Dr. Troy Humphreys is the BEST. He really cares about your vision and especially any problems you are having. If you want the best there is in caring for your eyesight this is the place to go.
Jan 19, 2018
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Everyone is so nice over there
Jan 18, 2018
Excellent care as always. Wonderful staff.
Jan 18, 2018
Thank you for providing such professional and compassionate services. I always get in to see Dr. Troy on time. He listens to what I have to say and I am grateful that he is monitoring my eyes.
Jan 18, 2018
Office and staff are exceptional. Great customer service. Very efficient and friendly
Jan 15, 2018
Always a great experience
Jan 13, 2018
Dr. Becky has been my optometrist for many, many years. she's the best! She's very knowledgeable, enthusiastic and friendly while remaining professional.
Jan 13, 2018
The new office is very nice and close to my house. Bonus! Everyone there was professional and kind. Selecting the right pair glasses is never easy and the staff made it fun and effortless. I highly recommend this practice for your eyecare needs.
Jan 12, 2018
Always a pleasure to come to our appointments. Always greeted with great attitudes as smiling faces. Always cared for by intelligent, educated, caring professionals.
Jan 12, 2018
All staff I interacted with were courteous, professional, and had a good sense of humor. I was very comfortable with the quality and results of my eye exam.
Jan 12, 2018
Always on time never have to wait more than 10 minutes. Staff are very efficient and friendly.
Jan 9, 2018
Great visit. Love seeing Becky. She made my day. Great staff too. Keep up the good work. Hugs. Eileen
Jan 9, 2018
We love Dr. Becky!❤️ She spends enough time with us to make us feel loved.
Jan 8, 2018
Great people and Great docs. You have all been wonderful. I had an emergency and you helped me through it so I would not panic.
Jan 5, 2018
Service a lot better than anticipated. Kate was very thorough in her examination of my eyes. She gave more info than I expected which was good.
Jan 5, 2018
Dr. Humphreys was so kind and incredibly helpful!
Jan 5, 2018
I am always impressed by the friendliness and helpfulness of staff. Feel very comfortable at my appointments.
Jan 5, 2018
Dr. Cooper is the best, and all the staff is just as good.
Jan 5, 2018
We LOVE Dr. Becky, she is knowledgeable, patient, friendly, etc.etc.
Jan 4, 2018
We LOVE Dr. Becky and her staff
Jan 4, 2018
We have been coming to Dr. Troy for several years and his excellent care is phenomenal. The practice is definately a Family Eye Care place as they treat you like family. We wouldn't go anywhere else. The best news is they opened up a South Reno office, which is only 7 minutes away from our house. Everyone in the office is nice.
Jan 4, 2018