Family Eyecare Associates

To Provide the highest level of eye care and service to our patients, keeping their visual welfare uppermost in our minds at all times.

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Reviews

StarStarStarStarStar Dr. Marchant is the greatest. He was friendly, ... —    (Patient since 2022)

Dr. Marchant is the greatest. He was friendly, cordial, and efficient in checking my eyes.


StarStarStarStarStar Staff are friendly, professional and knowledgea... —    (Patient since 2021)

Staff are friendly, professional and knowledgeable about all the glasses selection. I have always felt I've been taken care of and all questions answered. My glasses arrive on time every time


StarStarStarStarStar Excellent eye care —    (Patient since 2020)

Excellent eye care. Dr Marchant does an amazing job of fitting my contact lenses and providing the best eye care.


StarStarStarStarStar Happy first visit.  —    (Patient since 2022)

The staff was very friendly. The receptionist not so much. Nice clean office but will have to go to the sparks location for a better selection for frames.


StarStarStarStarStar Great place to go for your eyecare needs. —    (Patient since 2022)

The office staff was friendly and professional. The assistant was knowledgeable and also friendly. The doctor made sure I understood everything and I felt relaxed and comfortable.


StarStarStarStarNo Star Routine Eye Exam —    (Patient since 2022)

I haven't had my eyes examined in about 3 years. I showed up on the day of my appointment and had to wait for 30 minutes until I was called back. I had my eyes "mildly dilated" by one of the techs, which I didn't like. First, I don't want a mild dilation if I haven't had my eyes checked in awhile I want the full dilation. Second, I prefer the doctor examining my eyes prior to dilation and then dilating them afterwards, thankfully I didn't need new glasses or contacts because many say dilating before doesn't impact prescription, but I have been told otherwise by many other patients. When I saw the doctor she asked me questions about my overall health and put the information into my chart inaccurately. I told her I had headaches almost every day and she put in my chart that I rarely get headaches. She also put into my chart that I had an astigmatism. I saw her inputting it, so I asked her about it, but she never mentioned it to me or explained why she was noting that. I have never been told before that I had an astigmatism and it was only because I could see from far away what she was inputting into her screen that I said something, which is concerning to me. Other than those issues, the doctor was good at answering questions.


StarStarStarStarStar I highly recommend Family Eyecare Associates.. —    (Patient since 2021)

I highly recommend Family Eyecare Associates. Friendly staff, great service, very knowledgeable and there’s no pressure to buy new glasses if you don’t need them.


StarStarStarStarStar Dr. Hubbard was very thorough as was her assist... —    (Patient since 2021)

Dr. Hubbard was very thorough as was her assistant(Eric?).


StarStarStarStarStar Wonderful Optometry practice has it all. Every ... —    (Patient since 2021)

Wonderful Optometry practice has it all. Every staff member and doctor I have seen was friendly, caring, and a knowledgeable and excellent provider! Have never once been disappointed. I have worn contacts, glasses, and recently had cataract surgery. They have been my "go-to" eye care professionals throughout my eye care journey.


StarStarStarStarStar Always a pleasant experience. —    (Patient since 2021)

Always a pleasant experience.


StarStarStarStarStar Cici and Dr. Hubbard were both excellent! —    (Patient since 2020)

Cici and Dr. Hubbard were both excellent!


StarStarStarStarStar Welcoming and thourough —    (Patient since 2020)

Warm, welcoming, thorough


StarStarStarStarStar Professional and caring…Great combination!! —    (Patient since 2022)

Professional and caring…Great combination!!


StarStarStarStarStar  —    (Patient since 2022)

I showed up at the Reno office by mistake instead of the Sparks office and they graciously worked me in so that I wouldn't have to reschedule. I can't say enough about how friendly they were to take care of me.


StarStarStarStarStar  —    (Patient since 2022)

Staff was friendly and helpful. Dr. Hubbard was great and informative.


StarStarStarStarStar Best dentist in town!! —    (Patient since 2020)

Best dentist in town!! Friendly staff, very personable and Dr. Tripp is great


StarStarStarStarStar Dr Troy Humphreys is wonderful!!! —    (Patient since 2022)

Dr Troy Humphreys is wonderful!!!


StarStarStarStarStar great atmosphere. Dr Tanya is the best and the ... —    (Patient since 2020)

great atmosphere. Dr Tanya is the best and the staff in general is a pleasure t9o deal with


StarStarStarStarStar Wow! The staff and Dr. Hubbard were amazing. Ev... —    (Patient since 2022)

Wow! The staff and Dr. Hubbard were amazing. Everyone was so friendly and really make you feel like you are welcomed there. It was. Very clean, and the selection of glasses were top notch. I found a pair right away. Thank you to all the staff at family eye care for taking the best care of me.


StarStarStarStarStar Very friendly, very knowledgeable. They care a... —    (Patient since 2020)

Very friendly, very knowledgeable. They care about your time and the quality of your service.


StarStarStarStarStar Great service —    (Patient since 2022)

I was impressed with the service provided by Dr Hubbard and her assistants. Dr. Hubbard is the 3rd doctor I saw at Family Eyecare Associates, and the one who gave me the most comprehensive analysis and feedback regarding my eye health concerns. All the other staff in the office were friendly and helpful. I'd definitely recommend Dr Hubbard to anyone.


StarStarStarStarStar Staff were patient, professional, and very help... —    (Patient since 2022)

Staff were patient, professional, and very helpful.


StarStarStarStarStar I have been going to Family Eye Care for many y... —    (Patient since 2022)

I have been going to Family Eye Care for many years and everyone, doctors and staff, have always been courteous, helpful and professional. I wouldn’t go anywhere else!


StarStarNo StarNo StarNo Star Still waiting for Dr. Becky to return my call. —    (Patient since 2020)

Still waiting for Dr. Becky to return my call.


StarStarStarStarStar The best eye examinations I have ever had.... —    (Patient since 2021)

The most thorough eye examinations I have ever had. The doctors and staff are friendly, professional, and present a positive outlook from the moment you enter the office. I feel I can discuss anything with my doctor, and really appreciate her terrific sense of humor and straightforward approach. I always look forward to my annual visits because I know I will be greeted by friendly staff, and receive the best care when I am there. I would not hesitate to recommend Family Eyecare Associates to anyone looking for a first class experience with eye care professionals.


StarStarStarStarStar The staff was friendly and professional, I was ... —    (Patient since 2022)

The staff was friendly and professional, I was seen in a timely manner. I’ve been a patient of Dr. Marchant for a long time and I have my appoints every 2-3 years—never any complaints. Thank you!


StarStarStarStarStar Thank you again for everything —    (Patient since 0001)

The staff is so nice, and welcoming. Dr Becky is is just absolutely amazing. I was referred to her office from another eye doctor. My five-year-old son desperately needed glasses. And with not having insurance I was given a voucher from Washoe county School district, to help with the cost. And not knowing exactly what to do with it the ladies at the front desk took control and handled everything for me with a smile, along with a friendly a sense of ease. My son is OCD and very particular on how he does things. So change is really hard for him to deal with. But everyone was so positive during the experience with him at your office. That he quickly change from being unwanted and upset about glasses. So now he is accepting and loves the fact that he is on team glasses #Teamclarkkent . Thank you again for everything you guys have done for us. In my opinion in your office and office staff, is the best in our area and Nevada in general. I wear glasses every day and I've been to a hundreds of my eye doctors throughout my life. I will continue to only use this office. And highly recommend anyone I speak to to her office.


StarStarStarStarStar Very friendly staff! Thank you all! —    (Patient since 2022)

Very friendly staff! Thank you all!


StarStarStarStarStar Great service as always. Glasses and lenses ar... —    (Patient since 2022)

Great service as always. Glasses and lenses are still on the high side price wise but would highly recommend Family Eyecare. Friendly and helpful staff.


StarStarStarStarStar I have been coming here for 20 + years and ever... —    (Patient since 2021)

I have been coming here for 20 + years and everyone is great!


StarStarStarStarStar An excellent experience of care and efficiency. —    (Patient since 2020)

I appreciated the way Colleen from the Baring Office called me past her working hours and managed to get me an appt right away to have Dr. Merchant check my eye after I had a bad fall on my right side of my head. Also I really appreciate the courtesy and efficiency of the staff in both offices: Melinda, Arrik, Loida to name a few. I have referred Dr. Merchant to my friend who will be calling soon.


StarStarStarStarStar Dr.cooper and Jamie were very professional and ... —    (Patient since 2022)

Dr.cooper and Jamie were very professional and friendly making me feel very comfortable


StarStarStarStarStar Always a pleasure to be cared for by Dr. Humphr... —    (Patient since 2020)

Always a pleasure to be cared for by Dr. Humphries.


StarStarStarStarStar Great Eye Dr —    (Patient since 2022)

I highly recommend Dr Katie. I’ve been coming to her for 4 years now. She spends quality time giving me great advice for my dry eye issue. Recommended all types of advice for the eyes. Great visit.


StarStarStarStarStar I can’t be more pleased with my experience and ... —    (Patient since 2022)

I can’t be more pleased with my experience and excellence of eye care. All my questions were answered and informative, equipment technology offered was superior to all my previous visits elsewhere. Very professional, personable, and clean. This was a great experience.


StarStarStarStarStar Staff was very attentive to my daughter and mad... —    (Patient since 2022)

Staff was very attentive to my daughter and made the appointment fun and stress free.


StarStarStarStarStar Great Eyecare.. —    (Patient since 2021)

I have been dealing with Family Eyecare for over forty years and I would not go anywhere else.


StarStarStarStarStar We love you guys! You take the time to know us ... —    (Patient since 2022)

We love you guys! You take the time to know us and remember little details. We always feel so welcomed. Thanks for taking such good care of us all these years!


StarStarStarStarStar Does not overbook. Friendly, efficient and pro... —    (Patient since 2021)

Does not overbook. Friendly, efficient and professional. First time someone can get my correction so I can see!


StarStarStarStarStar Family Eyecare For Us —    (Patient since 2021)

We have been patients of Family Eye Care for over forty years. We appreciate their level of knowledge, their feelings for their patients and the overall climate of good will in their place of business.


StarStarStarStarStar Doctor Hubbard, Was fantastic, she took the tim... —    (Patient since 2021)

Doctor Hubbard, was fantastic, she took the time to listen and help me.


StarStarStarStarStar I have been going to Family Eyecare associates ... —    (Patient since 2022)

I have been going to Family Eyecare associates for quite a few years. I’m always happy with the results!


StarStarStarStarStar  —    (Patient since 2022)

Always have a great experience, just moved to the Reno location and when I went in for my appointment the lady at the front desk, not sure her name, she was very rude and disrespectful. Other than that I have never had a bad experience the doctors are always good and very nice!


StarStarStarStarStar Friendly and Professional —    (Patient since 2022)

Family Eyecare Associates provides friendly and professional services. The front desk employee was very helpful and friendly first thing in the morning. All of the employees are great. The whole exam experience is great. I received excellent customer service when selecting frames and making sure that the glasses were everything that I needed. I will continue to schedule my eye exams with Family Eyecare Associates.


StarStarStarStarStar Staff is kind, attentive and helpful. —    (Patient since 2020)

Staff is kind, attentive and helpful.


StarStarStarStarNo Star Dr Hubbard was excellent. She is very funny and... —    (Patient since 2020)

Dr Hubbard was excellent. She is very funny and puts you at ease


StarStarStarStarStar Best Eyecare Service in town —    (Patient since 2020)

All the staff, doctors are so pleasant and kind. It seems to be everyone's responsibility to make you fee so welcome and glad you had an appointment, with Family Eyecare.


StarStarStarStarStar Everyone is so pleasant and professional —    (Patient since 2020)

Everyone is so pleasant and professional


StarStarStarStarStar Colleen and Dr. Becky listened and gave total a... —    (Patient since 2020)

Colleen and Dr. Becky listened and gave total attention to my eye problem. They got me into the office as soon as possible, diagnosed my problem, and eased my mind about my vision.


StarStarStarStarStar customer  —    (Patient since 0001)

2 employees talking about another employee should be taken to a private location not where customers can hear. No professional.


StarStarStarStarStar Always look forward to my annual visit —    (Patient since 2020)

Friendly, knowledgeable, thorough, and great selection of eye glass frames!


StarStarStarStarStar My husband Frank has been going to Family Eye C... —    (Patient since 2022)

My husband Frank has been going to Family Eye Care for 15 years. We really like Dr. MARCHANT.


StarStarStarStarStar Great staff and very friendly and professional.... —    (Patient since 2022)

Great staff and very friendly and professional.


StarStarStarStarStar Nice place to go, people are happy and help —    (Patient since 2022)

Nice place to go, people are happy and helpful


StarStarStarStarStar  —    (Patient since 2021)

I’ve been seeing Dr Becky for 20 years and I love her!


StarStarStarStarStar Troy Humphrey, OD, FAAO always awesome. Nice st... —    (Patient since 2022)

Troy Humphrey, OD, FAAO always awesome. Nice staff and environment. Only negative that I could find is the small selection of frame to choose from.


StarStarStarStarStar Dr. Becky is AMAZING! We have been blessed with... —    (Patient since 2020)

Dr. Becky is AMAZING! We have been blessed with her as our doctor for 16 years, and my kids are now adults and they both love going to see her! I would recommend Family eye care to Everyone!!! The entire staff is fabulous!


StarStarStarStarStar As always, the folks in the front office are su... —    (Patient since 2021)

As always, the folks in the front office are super. Friendly when they greet you and throughout the visit. The tech and Dr, Troy Humphries are better everytime.


StarStarStarStarStar Dr. Humphreys is always so kind. Wouldn’t want ... —    (Patient since 2020)

Dr. Humphreys is always so kind. Wouldn’t want to go anywhere else!


StarStarStarStarStar I usually see Troy, but on 2/14 I saw Tanya Hub... —    (Patient since 2021)

I usually see Troy, but on 2/14 I saw Tanya Hubbard. She was great! I made my next appointment with Tanya. Troy is great also, but very busy with his travels to Susanville & Reno.


StarStarStarStarNo Star Unclear on Glaucoma Treatment  —    (Patient since 2020)

Glaucoma- my wife has been prescribed drops to help minimize progression. My doc just told me mine is worse than last year, but didn’t mention any type of treatment. Wife wants to know if mine isn’t as bad as hers or if not all docs at FEC are in favor of the drops.


StarStarStarStarStar Forever Grateful to Dr. Hubbard  —    (Patient since 2021)

I was having some difficulty seeing correctly in one eye. My ophthalmologist was unable to get me in. Family Eyecare Associates got me in immediately. Dr. Hubbard diagnosed my problem and was extremely thorough and kind. She was able to get me into a specialist quickly. I am so appreciative and grateful. Thanks so much!


StarStarStarStarStar Dr Humphreys is always so attentive and great, ... —    (Patient since 2021)

Dr Humphreys is always so attentive and great, love her


StarStarStarStarStar Dr Becky is awesome and I enjoyed my visit. . —    (Patient since 2020)

Dr Becky is awesome and I enjoyed my visit. Made me feel like family.


StarStarStarStarStar everybody worked together as a team All were... —    (Patient since 2022)

everybody worked together as a team All were very friendly and they had the latest equipment to test your eyes


StarStarStarStarStar Family Eyecare Associates is always excellent! ... —    (Patient since 2021)

Family Eyecare Associates is always excellent! We really appreciate the extra effort to help improve my daughter’s eye sight. Dr. Becky is the best!


StarStarStarStarStar Dr. Hubbard was wonderful and listened to all o... —    (Patient since 2022)

Dr. Hubbard was wonderful and listened to all of my eye concerns. She was so friendly and brought great energy tot the appointment as is always the case with Family Eyecare. She gave me great recommendations and was thorough. Very pleased.


StarStarStarStarStar Love this office. Doctors and staff all friendl... —    (Patient since 2022)

Love this office. Doctors and staff all friendly and professional.


StarStarStarStarStar Front desk very friendly. The assistant that di... —    (Patient since 2021)

Front desk very friendly. The assistant that did retina exam very kind and efficient. Dr. Troy is always very thorough, and listens as well as communicates clearly.


StarStarStarStarStar No wait time and thorough evaluation from the s... —    (Patient since 2020)

No wait time and thorough evaluation from the staff. Dr. Hubbard was great.


StarStarStarStarStar Dr. Troy  —    (Patient since 2021)

Dr. Troy is a most competent optometrist. I feel that he looks into my concerns above and beyond most optometrists. I feel I can trust his judgment and recommendations.


StarStarStarStarNo Star I've always been very happy with the service at... —    (Patient since 2020)

I've always been very happy with the service at your office . Dr. Duffy, hopefully that's the correct spelling, is the best eye doctor I've been to.


StarStarStarStarStar Great Doctor and pleasant staff —    (Patient since 2020)

Great Doctor and pleasant staff


StarStarStarStarStar I have been a patient of Family Eyecare for clo... —    (Patient since 2022)

I have been a patient of Family Eyecare for close to 30 years! I am delighted to have the office on South Reno and to have Dr. Marchant continue as my doctor. The entire office is excellent.


StarStarStarStarStar great service staff very helpful. —    (Patient since 2022)

great service staff very helpful.


StarStarStarStarStar As long as my Doctor remains at this office, I ... —    (Patient since 2021)

As long as my Doctor remains at this office, I will be a loyal patron. Both my husband and I feel that our doctor is highly qualified and genuinely cares for his patients!


StarStarStarStarNo Star Staff was very friendly although they do need t... —    (Patient since 2020)

Staff was very friendly although they do need to communicate better amongst themselves once the patient is handed off to the other.


StarStarStarStarStar Great Office! —    (Patient since 2022)

Dr. Hubbard and the entire staff were great to work with. Everyone was very helpful and friendly. Won't go anywhere else!


StarStarStarStarStar Great service & excellent doctor!  —    (Patient since 2020)

Great service & excellent doctor!


StarStarStarStarStar Great eye care, highly recommend  —    (Patient since 2022)

Great eye care, highly recommend


StarStarStarStarStar Love the fact that no one is ever treated like ... —    (Patient since 2021)

Love the fact that no one is ever treated like a stranger and service is professional and personable.


StarStarStarStarStar Love and appreciate Dr. Becky so much! —    (Patient since 2020)

Love and appreciate Dr. Becky so much!


StarStarStarStarStar I had an extremely thorough examination and fel... —    (Patient since 2022)

I had an extremely thorough examination and felt I was in very capable hands! Dr Hubbard was delightful and I felt encouraged about my future care. Brian, the technician was very friendly and engaging.


StarStarStarStarStar  —    (Patient since 2022)

Dr. Humphreys and the staff were all very professional, thoughtful, considerate, and kind. It was the best experience with an ophthalmologist in my many years of eye appointments.


StarStarStarStarStar Every one is nice here and very helpful. Dr. Du... —    (Patient since 2020)

Every one is nice here and very helpful. Dr. Dufus is easy going helpful. He explains things throughly.


StarStarStarStarStar The staff was very pleasant and accommodating d... —    (Patient since 0001)

The staff was very pleasant and accommodating during my visit


StarStarStarStarNo Star I really like Dr. Duffus. —    (Patient since 2020)

I really like Dr. Duffus.


StarStarStarStarStar Great staff, intellegent professionals running ... —    (Patient since 2020)

Great staff, intellegent professionals running an A+ business!


StarStarStarStarStar Jeff is great. Very professional. And as always... —    (Patient since 2020)

Jeff is great. Very professional. And as always I appreciate Dr Troy. He takes good care of my eyes. Would not go anywhere else.


StarStarStarStarStar Recommend Family Eyecare  —    (Patient since 2020)

Everyone is so friendly but efficient at the same time. Dr. Dufus is great at explaining the procedure & really seems to enjoy what he does.


StarStarStarNo StarNo Star This practice does very well in the areas of se... —    (Patient since 2020)

This practice does very well in the areas of service providers being knowledgeable and friendly. The woman who works the front desk, Linda, needs to be replaced. She is not competent and she slows down the entire operation. I have interacted with her on four occasions over the past few months. I understood that she was learning when I first interacted with her, so I chose patience. Now, repeated interactions have not shown improvement. This last visit I observed her walking away from a patient that she was supposed to be checking in so that she could clock in. In addition, the prices on the glasses have crept up. The selection of glasses is small and all with hefty price tags, even after insurance. However, it should be noted that this practice did take care of my son’s glasses for free when they were broken at school because we were within the year warranty.


StarStarStarStarStar  —    (Patient since 2020)

Wonderful service as always


StarStarStarStarStar Acted Professional and Responsible —    (Patient since 2020)

Staff was polite, professional and acted in a responsible manner with respect to protection from virus, etc.


StarStarStarStarStar Great staff and equipment. Much better place ... —    (Patient since 2021)

Great staff and equipment. Much better place to get eyewear than the chain places.


StarStarStarStarStar Had a great experience. Everyone was friendly ! —    (Patient since 2020)

Had a great experience. Everyone was friendly and professional. I have been going here for almost 15 years and i really appreciate the care given to the patients.


StarStarStarStarStar Great staff, quality service, no time wasted. ... —    (Patient since 2021)

Great staff, quality service, no time wasted. The examine is thorough and I appreciate the attentiveness to my questions and concerns. Dr. Marchant is a very good doctor and I am thankful for his care.


StarStarStarStarStar Family Eyecare has been great to me and my fami... —    (Patient since 2021)

Family Eyecare has been great to me and my family. I recommend them to my family and friends!


StarStarStarStarStar I highly recommend this practice and Dr. Duffus... —    (Patient since 2020)

I highly recommend this practice and Dr. Duffus in particular. He is thorough, listens to you and explains everything as he goes. I would not go anywhere else.


StarStarStarStarStar Dr. Troy is the BEST optometrist! He is very ca... —    (Patient since 2020)

Dr. Troy is the BEST optometrist! He is very caring, sincere, kind and very skilled at what he does. Hands down, best doctor ever. Thank you, Dr. Troy Humphries. We look forward to "seeing" you for many more years.


StarStarStarStarStar Dr. Cori Cooper is the best.  —    (Patient since 2020)

Dr. Cori Cooper is the best. She is very knowledgeable and explains everything with respect.


StarStarStarStarStar Dr. Becky continues to give the best service be... —    (Patient since 2020)

Dr. Becky continues to give the best service because her first priority is always her patient. She is kind and caring and I would never think of going anywhere else for my eye care.


StarStarStarStarStar I really like Dr. Duffas. He as a nice demeaner... —    (Patient since 2021)

I really like Dr. Duffas. He as a nice demeaner. I was shocked when i was picking out glasses and the sales person quoted me my glasses were over 900.00 and my cost was 600. My frames were $218.00 and my insurance was covering $140. When i asked why she said that was with a new lenses. I told her I wanted the lenses I had, not the ones she was quoting me at, and that brought the cost down $400.00. with my deductible my cost was 238.00, this was with transition lenses. I just think she should have told me about the different types of lenses and let me choose instead. That was my only concern with the office.


StarStarStarStarStar  —    (Patient since 2020)

I enjoyed all the people


StarStarStarStarStar Knowledgeable and Compassionate  —    (Patient since 2020)

Dr. Marchant continues to be my go to eye specialist. He is knowledgeable and compassionate. Office staff are also helpful and efficient.


StarStarStarStarStar Beautiful care is rendered here. —    (Patient since 2021)

Beautiful care is rendered here.


StarStarStarStarStar Staff is extremely professional. The provider ... —    (Patient since 2021)

Staff is extremely professional. The provider spent generous time with me and was very informative.


StarStarStarStarStar Dr Becky is a delight! Very friendly and court... —    (Patient since 2020)

Dr Becky is a delight! Very friendly and courteous staff.


StarStarStarStarStar 100% confidence in Dr. Cooper and her staff. ... —    (Patient since 2020)

100% confidence in Dr. Cooper and her staff. Across the board, Dr. Cooper has diagnosed potential problems and provided excellent advice. We thank her and her team.


StarStarStarStarStar The patient care is excellent. —    (Patient since 2020)

The patient care is excellent. Every test is explained in detail and how important it is to my eye health.


StarStarStarStarStar The best eye care specialists in the business.  —    (Patient since 2021)

I’ll never go anywhere else. The eye care specialist are incredibly nice and personable and make you feel like you are the only person in the building.


StarStarStarStarStar Very good people to get eye exams from. Extr... —    (Patient since 2021)

Very good people to get eye exams from. Extremely thorough.


StarStarStarStarStar Very nice people that work in the whole office —    (Patient since 2020)

Very nice people that work in the whole office


StarStarStarStarStar Overall Great Visit... —    (Patient since 2021)

Everyone was friendly and efficient. I appreciated the "real" conversation between the doctor and me. It made the appointment more personable. In addition, the individual who helped with my new glasses was nice, personable and provided her honest opinion of my selection. Overall great visit.


StarStarStarStarStar I trust this office! —    (Patient since 2021)

Everyone was so kind and helpful. I can tell that the focus was on helping me resolve my issue instead of making money off of me. I will definitely make this my main office for eye check ups and highly recommend!


StarStarStarStarStar Great Family Eyecare —    (Patient since 2020)

Excellent and very professional eye care. Dr Troy Humphreys always makes sure that all eye issues are covered. Love everyone in the office. Great professional people at Family Eyecare.


StarStarStarStarStar Best Optometrists in town!! I love coming here... —    (Patient since 2020)

Best Optometrists in town!! I love coming here! Dr. Troy is awesome and explains everything extremely clearly. The staff is so nice and helpful. From the person who takes me back for scans to the check out, it is always a joyful encounter.


StarStarStarStarStar Really Friendly Staff! I've been going to Fam... —    (Patient since 2020)

Really Friendly Staff! I've been going to Family Eyecare Associates for years and have always had a great experience! Thanks again!


StarStarStarStarNo Star Very professional office. Dr. Dufus is wonderf... —    (Patient since 2020)

Very professional office. Dr. Dufus is wonderful!


StarStarStarStarStar Your staff is very professional —    (Patient since 2021)

Your staff is very professional


StarStarStarStarStar Very organized office. Appointments are on tim... —    (Patient since 2020)

Very organized office. Appointments are on time. Dr. Marchant is very thorough and personable. I would recommend Family Eyecare Associates.


StarStarStarStarStar Great Eye Care Practice —    (Patient since 2020)

Always friendly, courteous and professional service at this practice.


StarStarStarStarStar Very organized and professional. —    (Patient since 2020)

Very organized and professional.


StarStarStarStarStar Every thing always goes well and on time.  —    (Patient since 2020)

Every thing always goes well and on time. Everybody is professional in their job !! Thank You !!


StarStarStarStarStar Thank you. —    (Patient since 2021)

as always very professional and knowledgeable and friendly. DR B Humphreys new to us assistant is just like her puts you at ease and treats you with respect. Sorry forgot his name but he is a former US Marine


StarStarStarStarStar On time every time! Efficient examinations and ... —    (Patient since 2021)

On time every time! Efficient examinations and service by employees who know what they're doing.


StarStarStarStarStar Dr Duffus makes my eye check up so fun Answer ... —    (Patient since 2020)

Dr Duffus makes my eye check up so fun Answer all my questions


StarStarStarStarStar The office should open on time after lunch. —    (Patient since 2020)

The office should open on time after lunch. Making a patient wait until forced to knock on the locked door really is unprofessional.


StarStarStarStarStar Excellent —    (Patient since 2020)

Excellent I have already recommended you to others my friend


StarStarStarStarStar Been patients for years —    (Patient since 2020)

My wife and I have been patients of Family Eyecare Associates for years. The care provided has always been top notch, eyewear selection extensive and customer service on a personal level that is becoming more rare to find anymore. Eye care can easily be taken for granted until you really need it, so this practice's approach is a true gem in our community.


StarStarStarStarStar This office is wonderful, I’ve never had to wai... —    (Patient since 2020)

This office is wonderful, I’ve never had to wait to be seen and they are all so welcoming


StarStarStarStarStar Always good to see Dr. Troy.Always appreciate ... —    (Patient since 2020)

Always good to see Dr. Troy. Always appreciate his thoroughness and advice.


StarStarStarStarStar They were very accommodating  —    (Patient since 2021)

They were very accommodating in getting us in right away and taking care of the eye emergency we had. The Doctor and the staff all were very caring and friendly and provided great service.


StarStarStarStarStar Best optometrist visit yet! —    (Patient since 2021)

I absolutely loved my visit here, first time since I moved away from my last office. They are clear, kind, and take the time to explain in detail the tests and what the results show. I have never been asked to get digitally imaging of my eyes, but can see why it’s important so I opted in for it. The person who helped me choose new frames was extremely helpful and gave information about why one pair seemed better than another. Finally, on the way out they booked my annual for 2022 so I wouldn’t have to remind myself to do it. I loved this office!


StarStarStarStarStar Great staff. Wonderful experience. Will recom... —    (Patient since 2021)

Great staff. Wonderful experience. Will recommend to others.


StarStarStarStarStar Staff are always friendly —    (Patient since 2020)

Staff are always friendly


StarStarStarStarStar The staff and doctors were SOOO friendly, knowl... —    (Patient since 2021)

The staff and doctors were SOOO friendly, knowledgeable and helpful!


StarStarStarStarStar Always a pleasant experience. Everyone is prof... —    (Patient since 2020)

Always a pleasant experience. Everyone is professional, attentive and king.


StarStarStarStarStar Great practice  —    (Patient since 2020)

I have seen several optometrists in this practice and have been extremely pleased. The care is thorough and explanations are clear. The opticians provide excellent care in helping me select glasses that fit well.


StarStarStarStarStar Dr.Cory Cooper is amazing! Brian is very cour... —    (Patient since 2020)

Dr.Cory Cooper is amazing! Brian is very courteous, professional and knowledgeable. Great practice! Highly recommended.


StarStarStarStarStar Dr. Cooper is the best! I would not consider g... —    (Patient since 2020)

Dr. Cooper is the best! I would not consider going anywhere else for my eye care. Her assistants and the office staff were also great.


StarStarStarStarStar I will refer anyone for to see the doctors, esp... —    (Patient since 2021)

I will refer anyone for to see the doctors, especially Dr. Marchant. The glasses, though, are too expensive to purchase on-site.


StarStarStarStarStar Family treating you like you are Family  —    (Patient since 2020)

Family Eye Care treats patients as if they only had 1 priority = the patient’s health. At a time when corporations are taking over medical practices and money has become the corporate priority, Family Eye Care remains true to serving the patient not the stockholders. A truly professional medical team where you always feel they will do whatever it takes to treat you. I recommend them to everyone.


StarStarStarStarStar As always, I was given the utmost care and cons... —    (Patient since 2020)

As always, I was given the utmost care and consideration by Dr. Becky Humphreys. She answered any questions I had. I feel that my eyesight is in the best possible hands that it can be in. I'm a very happy patient. Clyde Frolich


StarStarStarStarStar Katie was so helpful and put my questions and w... —    (Patient since 2021)

Katie was so helpful and put my questions and worries to rest ! Thank you for being so understanding and through.


StarStarStarStarStar Everyone who works here are so kind!  —    (Patient since 2020)

Everyone who works here are so kind and really listen to you. I felt well cared for and encourage anyone who’s looking for quality care to go to this office.


StarStarStarStarStar Always friendly and helpful —    (Patient since 2020)

Always friendly and helpful


StarStarStarStarStar Kudos to Dr. Troy and staff —    (Patient since 2021)

Staff is friendly and professional. Answered all of my questions and gave me information about future expectations. I would highly recommend this eye service.


StarStarStarStarStar Great service and fast! —    (Patient since 2020)

I love this office and do refer any of my coworkers looking for a new doctor. I was able to complete my annual eye exam in under an hour! Dr Umari is awesome and I feel comfortable asking any questions with him.


StarStarStarStarStar South Reno location is such a blessing for us i... —    (Patient since 2020)

South Reno location is such a blessing for us in Carson City. Use to come from Tahoe to Sparks. This is much better for us👏👏👏👏


StarStarStarStarStar  —    (Patient since 2020)

I love getting my eye exams with Dr. Becky. She is the best!


StarStarStarStarNo Star I didn't see my regular eye Dr and my visit was... —    (Patient since 2020)

I didn't see my regular eye Dr and my visit was not as usual all the tests were not done


StarStarStarStarStar Dr. Hubbard is great, Listens carefully, explai... —    (Patient since 2021)

Dr. Hubbard is great, Listens carefully, explains thoroughly and is very helpful.


StarStarStarStarStar This is definitely a 5-star practice. —    (Patient since 2021)

This is definitely a 5-star practice.


StarStarStarStarStar Very caring and professional and that is why I ... —    (Patient since 2020)

Very caring and professional and that is why I have been coming here for my eye care for over 30 years. Thank you for all that you have done for my wife and me.


StarStarStarStarStar  —    (Patient since 2021)

Staff is friendly and professional, and Dr. Becky genuinely cares about providing the very best optical care through comprehensive examination, explaining results, and describing personalized options for ongoing vision health. Many thanks!


StarStarStarStarStar Dr Katie is awesome!  —    (Patient since 2021)

Dr Katie is awesome! Also, I was able to get an appointment quickly to have my hurt eye looked at.


StarStarStarStarStar We love Family eye care! Everyone was so helpfu... —    (Patient since 2021)

We love Family eye care! Everyone was so helpful and so kind to our son. It was a great experience.


StarStarStarStarStar Eyecare appointment at the South Reno office —    (Patient since 2020)

Eyecare appointment at the South Reno office


StarStarStarStarStar I felt very comfortable and all of my concerns ... —    (Patient since 2020)

I felt very comfortable and all of my concerns were addressed


StarStarStarStarStar  —    (Patient since 2020)

I immediately Felt the professionalism and compassion They showed. A great experience


StarStarStarStarStar Great place for eye care! Dr. Copper is a good... —    (Patient since 2020)

Great place for eye care! Dr. Copper is a good dr. She is knowledgeable, friendly, and kind.


StarStarStarStarStar My Family eye care review  —    (Patient since 2021)

Polite, friendly and helpful staff. Dr.Merchant is awesome! I'm very happy with the way I'm treated there and their services.


StarStarStarStarStar Everyone in the office is great! —    (Patient since 2020)

Everyone in the office is great!


StarStarStarStarStar Professional yet friendly staff. Staff very inf... —    (Patient since 2020)

Professional yet friendly staff. Staff very informative and knowledgeable..


StarStarStarStarStar Another outstanding experience with your team ! —    (Patient since 2020)

Once again, an outstanding experience with your team for my annual eye exam. Your technicians are experts. And Dr. Hubbard is the best eye doctor we've ever seen -- very comprehensive, explains everything, great deal! We've already recommended our good friend Pam Hamilton to come here for annual eye exams!


StarStarStarStarStar Great service, friendly employees and competent... —    (Patient since 2021)

Great service, friendly employees and competent doctor!


StarStarStarStarStar Dr. Marchant and his staff make each of my visi... —    (Patient since 0001)

Dr. Marchant and his staff make each of my visits fun! Also, he is the best Optometrist I’ve ever had given my unusually shaped right eye.


StarStarStarStarStar As always you guys are superb; i appreciate for... —    (Patient since 2020)

As always you guys are superb; i appreciate for your prompt and excellent services to me and my wife. We can always believe that we are in good hand. Keep up the good job.


StarStarStarStarStar My entire family have been going to family Eyec... —    (Patient since 2020)

My entire family have been going to family Eyecare Assoc For over 20 years and I will never go anywhere else. Dr. Becky rocks❣️ The staff is always helpful and friendly and your appointment is always prompt and comfortable. I would recommend Family Eyecare Associates to Anyone and everyone and I know they would be happy with the service they would receive.


StarStarStarStarStar WONDERFUL EXPERIENCE —    (Patient since 2021)

I came in there worried about possible eye damage. I am new to the area from out of state- I just wanted to say Dr. Kristina was so wonderful. I feel thrilled to have found her. She was able to give me peace of mind and made the experience really stress free. Thank you again Dr. Kristina. I really appreciate it.


StarStarStarStarStar Always feel comfortable in your office.I  —    (Patient since 2020)

Always feel comfortable in your office.I


StarStarStarNo StarNo Star Since I’ve been a patient for 3 -4 years, there... —    (Patient since 2021)

Since I’ve been a patient for 3 -4 years, there’s been a lot of change over in staff. Each staff member has been very good with with me. My concerns are now, why ? Such a turn over. And very short staffed. How does a clinic build a good team to provide good quality care.Do you offer incentives? Is there time for proper training and guidance.


StarStarStarStarStar Dr. Cooper is always amazing. Thank you to Sara... —    (Patient since 2020)

Dr. Cooper is always amazing. Thank you to Sara for helping me choose my new glasses. I can’t wait to get them. I also brought my daughter as a new customer. Thank you to all. Julie Atlas


StarStarStarStarStar Top notch office, doctor, staff  —    (Patient since 2021)

As a first-time patient, I was very impressed with the office and staff. I thought I was in need of cataract surgery but after my examination, Dr. Marchant said no, not at this time. We will monitor my condition at the next appointment. Thank you for taking a weight off my mind!


StarStarStarStarStar I had a fabulous Doctor who knew my particular ... —    (Patient since 2021)

I had a fabulous Doctor who knew my particular vision needs and understood my daily struggle. I had to wait 6 weeks to see him, but it was well worth the wait.


StarStarStarStarStar Very friendly but very professional at the same... —    (Patient since 2021)

Very friendly but very professional at the same time. Explained everything on normal people terms, All around fantastic visit.


StarStarStarStarStar Friendly atmosphere  —    (Patient since 2021)

Everyone at the office is so nice and professional. Loved the environment!


StarStarStarStarStar Awesome business - great staff! —    (Patient since 2021)

Everyone was great! I loved how nice the whole staff was and how comfortable I felt especially working with Joji picking out frames. She was able to help me match frames I liked and picked out great styles. She was super patient and we laughed and joked around. I am so glad I finally came in after my wife and son spoke so highly.


StarStarStarStarStar A Five Star Rating isn't High Enough! —    (Patient since 2021)

I have been a client at Family Eyecare Associates for more years than I can remember. The staff is knowledgable, professional and friendly. FEA stays current on the latest in eye care and technology. Best of all, I get to see Dr. Becky who I absolutely adore!


StarStarStarStarStar The staff is very friendly and professional.  —    (Patient since 2021)

The staff is very friendly and professional.


StarStarStarStarStar Very professional and pleasant office and staff... —    (Patient since 2021)

Very professional and pleasant office and staff.


StarStarStarStarNo Star THE STAFF AT DR, HISS —    (Patient since 2021)

THE CLINIC OF DR. HISS IS NOT NECESSARILY THE BEST OPTION. THE DOCTORS ARE COMPETENT, THE FRONT OFFICE STAFF IS ABUSIVE, AND HAS BEEN SO FOR SOME TEN YEARS.


StarStarStarStarStar I love coming here !but I had to wait a little ... —    (Patient since 2022)

I love coming here !but I had to wait a little beg more that usually I don’t know if you guys are short on staff


StarStarStarStarStar There could not possibly be a better experience... —    (Patient since 2021)

There could not possibly be a better experience when dealing with ones health. I actually commented to the staff when I was there about what a pleasant work environment the office was and how well everyone worked together. This team should be proud of the way they operate .ABSOLUTE TOP NOTCH.


StarStarStarStarStar Loved all of the staff - smart, professional & ... —    (Patient since 2021)

Loved all of the staff - smart, professional & friendly! State of the art equipment! And loved the clean & vibrant office atmosphere. Friends highly recommended to me & I can see why they’ve been patients for years!


StarStarStarStarStar Latest eye exam equipment. Everyone is so nice ... —    (Patient since 2021)

Latest eye exam equipment. Everyone is so nice and prompt, no waiting. Everything is beautifully clean.


StarStarStarStarStar Always a nice experience.  —    (Patient since 2021)

Always a nice experience.


StarStarStarStarStar Eye appt. —    (Patient since 2021)

Great, dr. Troy humphreys explained what amd was and how to treat it.


StarStarStarStarStar Extremely friendly and no waiting.Everyone was... —    (Patient since 2021)

Extremely friendly and no waiting. Everyone was very friendly and I was helped right away and in my appointment in just minutes.


StarStarStarStarStar Superb Staff —    (Patient since 2020)

Quality eye care from a staff of professional doctors. Always willing to go the extra mile for their patients.


StarStarStarStarNo Star Your prices have gone through the roof! —    (Patient since 2020)

Your prices have gone through the roof!


StarStarStarStarStar Great customer service! Very informative and fr... —    (Patient since 2021)

Great customer service! Very informative and friendly.


StarStarStarStarStar Everyone was really nice and helpful, my doctor... —    (Patient since 2021)

Everyone was really nice and helpful, my doctor was really informative and awesome


StarStarStarStarStar Staff always congenial and friendly. —    (Patient since 2021)

Staff always congenial and friendly - completes appointments with little wait time


StarStarStarStarStar Dr Becky is both personable and professional. ... —    (Patient since 2021)

Dr Becky is both personable and professional. Her positive life outlook is contagious. One leaves the office with corrected vision and a happy heart! It’s a remarkable experience.


StarStarStarStarStar Everyone was very pleasant to work with. —    (Patient since 2021)

Everyone was very pleasant to work with.


StarStarStarStarStar The BEST eyecare professionals in town —    (Patient since 2021)

This is the best eyecare office that I have ever encountered. Not only do they provide routine examinations, with the most professional doctors in the business, state of the art equipment, a great selection of eye wear, but they also have a 24-hour emergency service, which is comforting in time of need. I have recently used both their services and have received the best care that I have ever experienced. I would not hesitate to recommend Family Eyecare Associates to anyone.


StarStarStarStarStar They seem to be always on time and don't make t... —    (Patient since 2021)

They seem to be always on time and don't make the patient wait! All personnel are curtious and friendly and professional. We feel vey comfortable in their offices.


StarStarStarStarStar We thought Dr Duffy was great! —    (Patient since 2021)

We thought Dr Duffy was great!


StarStarStarStarStar Staff is very courteous and knowledgeable.  —    (Patient since 2020)

Staff is very courteous and knowledgeable.


StarStarStarStarStar Everyone in the offcie is very nice, proffessio... —    (Patient since 2020)

Everyone in the office is very nice, professional & informative.


StarStarStarStarStar  —    (Patient since 2021)

Your practice is very professional and comfortable to use


StarStarStarStarStar I called on Sat. March 13, 2021 due to an ongoi... —    (Patient since 2020)

I called on Sat. March 13, 2021 due to an ongoing eye irritation. Dr. Becky returned my call promptly, was very friendly (even though it was Sat. morning) and referred me to the Baring office. Dr. Braganza and her assistant ( apologize I don't remember his name) were so professional and showed a true concern for my eye issue. Turns out, I had a small piece of plastic in my eye. Thank you for your thorough care.


StarStarStarStarStar Dr Duffus was extremely thorough and explained ... —    (Patient since 2021)

Dr Duffus was extremely thorough and explained every step of the way what he was doing and what he found and recommended. Support staff were very well trained and professional


StarStarStarStarStar very good, nice, people all around. Pleasant.  —    (Patient since 2020)

very good, nice, people all around. Extremelt


StarStarStarStarStar Pleasant, Professional Staff —    (Patient since 2020)

Every single person that represents Family Eye Care is pleasant, welcoming, and professional. Dr. Becky is amazing. She always takes the time to be sure we fully understand understand everything in the course of an exam.


StarStarStarStarStar Best eye care ever. I have worn glasses or cont... —    (Patient since 2020)

Best eye care ever. I have worn glasses or contacts for 55 years. Family Eye care Associates has given me the best eye care I have ever received.


StarStarStarStarStar I have always had very pleasant and timely appo... —    (Patient since 2021)

I have always had very pleasant and timely appointments. Dr Becky is so friendly, I recommend her to all of my friends.


StarStarStarStarStar For me you send too many reminders. I get 2 ev... —    (Patient since 2021)

For me you send too many reminders. I get 2 everytime you send one out. It seems a little excessive. We are adults we shouldn't need that many reminders. Otherwise I love everyone there and love the office.


StarStarStarStarStar We are very long time patients of Family Eyecar... —    (Patient since 2021)

We are very long time patients of Family Eyecare and would recommend them to anyone.


StarStarStarStarStar I have recommended Family Eyecare Associates  —    (Patient since 2021)

I’m a loyal patient and they have always gone above and beyond to help me.


StarStarStarStarStar Really like Dr. Marchant; he answers all my que... —    (Patient since 2021)

Really like Dr. Marchant; he answers all my questions and does a thorough eye exam every year. You don't feel like you are rushed in or out of your appointment.


StarStarStarStarStar Very friendly staff! Loved how I was treated. ... —    (Patient since 2021)

Very friendly staff! Loved how I was treated. I will be returning next year!


StarStarStarStarStar Very friendly office staff. Technician was kno... —    (Patient since 2021)

Very friendly office staff. Technician was knowledgeable. Dr didn’t try to push any glasses on me. It was a very enjoyable appointment.


StarStarStarStarStar Everyone was very helpful. —    (Patient since 0001)

Everyone was very helpful.


StarStarStarStarStar Very friendly. Dr Marchant and staff thorough a... —    (Patient since 2021)

Very friendly. Dr Marchant and staff thorough and helpful. Thank you.


StarStarStarStarStar I have recommended Family Eyecare to many peopl... —    (Patient since 2020)

I have recommended Family Eyecare to many people. I look forward to each of my appointments. And I'm so thankful I found them!!


StarStarStarStarStar The entire experience of my visit was pleasant ... —    (Patient since 0001)

The entire experience of my visit was pleasant and courteous. A very friendly and professional staff.


StarStarStarStarStar Everyone is always so nice and professional.  —    (Patient since 2021)

Everyone is always so nice and professional.


StarStarStarStarStar I have been a patient at Family Eye Care for 25... —    (Patient since 2020)

I have been a patient at Family Eye Care for 25 years and would Never consider going anywhere else! Wonderful care, professional, knowledgeable, and sincerely care about their patients


StarStarStarStarStar Excellent service! Highly recommended! —    (Patient since 2021)

Excellent service! Highly Recommended!


StarStarStarNo StarNo Star  —    (Patient since 2021)

I was very happy with Dr. Duffus. I felt he was very professional, competent, and friendly. However when I was shown to the glasses fitting area I waited almost 20 minutes before anyone arrived to assist me and the person had a lot of difficulty interpreting the insurance discounts that applied. After the fitting was supposedly completed and three hours later I received a call that the technician had forgotten to take a required measurement and I had to return the following day to complete the fitting. It was frustrating and wasted a lot of my time.


StarStarStarStarStar Terrific staff and knowledgeable.. —    (Patient since 2020)

My husband and I have been going to your facility for many years and I have recommended others and they all agree with me that everyone is professional, friendly and helpful. They all know their jobs thoroughly and always feel very confident about their recommendations.


StarStarStarStarStar The staff was great, good experience and felt c... —    (Patient since 2021)

The staff was great, good experience and felt comfortable. would recommend this office to anyone.


StarStarStarStarStar Awesome  —    (Patient since 2021)

I have been coming to Family Eye Associates for years now and they are simply amazing. Everyone is so kind. I could be happier with the Customer service you received there.


StarStarStarStarStar Friendly and patient  —    (Patient since 2021)

Super friendly and patient staff, doctors are outgoing and very informative on all their processes. It was a great experience and I highly recommend them.


StarStarStarStarStar  —    (Patient since 2020)

I am not going to say anything here because I am not comfortable w/ your entry below. It was obviously created by an attorney because it's difficult to understand. You asked me for a review, which would have been a good one, but I don't trust the threatening nature of the entry below: "By submitting..." Why do you feel a need to do that?


StarStarStarStarStar I have been a patient for 38 years, seeing Dr. ... —    (Patient since 2020)

I have been a patient for 38 years, seeing Dr. Denis Humphreys up until his retirement. Keeping it all in the family, I now see his son, Dr. Troy Humphreys. The level of care and concern for their patients is why I continue to go Family Eyecare Associates.


StarStarStarStarStar  —    (Patient since 2021)

So happy I tried Family Eyecare Associates! Service was great and the staff are very accommodating and friendly.


StarStarStarStarStar Great doctors! Best eye doctors in Reno/Sparks ... —    (Patient since 2021)

Great doctors! Best eye doctors in Reno/Sparks area! ,


StarStarStarStarStar Every one is friendly and professional. Especia... —    (Patient since 2021)

Every one is friendly and professional. Especially Dr. Becky!


StarStarStarStarStar thanks for getting me in early i cant what for ... —    (Patient since 2021)

thanks for getting me in early i cant what for my new glasses


StarStarStarStarStar Dr. Becky... you are the best !!  —    (Patient since 2021)

Dr. Becky... you are the best !!


StarStarStarStarStar Everyone is so knowledgeable and friendly. —    (Patient since 2021)

Everyone is so knowledgeable and friendly.


StarStarStarStarStar Love Dr Becky!!!!! Recommend her to everyone! —    (Patient since 2021)

Love Dr Becky!!!!! Recommend her to everyone!


StarStarStarStarStar Wonderful staff and Dr.’s —    (Patient since 0001)

Wonderful staff and Dr.’s


StarStarStarStarStar The employee's were very warm and quick to resp... —    (Patient since 2021)

The employee's were very warm and quick to respond. I loved coming back for my visit and would recommend to everyone.


StarStarStarStarStar Absolutely amazing people, and skilled. —    (Patient since 2021)

Absolutely amazing people, and skilled.


StarStarStarStarStar Well done!  —    (Patient since 2021)

I was well taken care of. It was quick and doc was knowledgeable in her trade. First time shopping for glasses but had some great help choosing my starter frame. Thanks


StarStarStarStarStar I have been going to Family Eyecare Associates ... —    (Patient since 2020)

I have been going to Family Eyecare Associates for years and recommend them highly.


StarStarStarStarStar Everyone I came in contact with was so friendly... —    (Patient since 2021)

Everyone I came in contact with was so friendly and professional.


StarStarStarNo StarNo Star  —    (Patient since 2020)

It is very hard to get in and get service now.


StarStarStarStarStar I enjoyed visiting my eye Doctor everyone are s... —    (Patient since 2021)

I enjoyed visiting my eye Doctor everyone are so professional and smiling.


StarStarStarStarStar Got right in for my eye test, very frinendly staff —    (Patient since 2021)

Got right in for my eye test, very frinendly


StarStarStarStarStar My husband have been patients for about 20 year... —    (Patient since 2021)

My husband have been patients for about 20 years and we wouldn’t consider going anywhere else. We have total confidence in the doctors and the staff is always so helpful.


StarStarStarStarStar Very professional service.  —    (Patient since 2021)

Very professional service.


StarStarStarStarStar Just referred a friend to you...thus morning. —    (Patient since 2021)

Just justrederred a friend to you...thus morning!


StarStarStarStarStar As always, I received nothing but a professiona... —    (Patient since 2020)

As always, I received nothing but a professional, competent examination from Dr. Troy Humphreys. His staff was prompt, very pleasant and helpful.


StarStarStarStarStar Very Satisfied —    (Patient since 2021)

I've been a patient since 2001 and I am very satisfied with the service and care I receive at Family Eyecare Associates! Keep up the good work.


StarStarStarStarStar Very timely, hardly any wait time —    (Patient since 2021)

Very timely, hardly any wait time


StarStarStarStarStar Love my doctor and staff. They’re quick and eff... —    (Patient since 2021)

Love my doctor and staff. They’re quick and efficient.


StarStarStarStarStar Family Eyecare Associates are wonderful at each... —    (Patient since 2021)

Family Eyecare Associates are wonderful at each point of contact - front desk, eye care tech, doctor, and through discharge. My daughter and I both see Dr. Duffus and couldn't be happier. He takes his time, is thorough, and makes you feel like you are his only patient. I would highly recommend Family Eyecare Associates and Dr. Duffus!


StarStarStarStarStar Excellent excellent excellent  —    (Patient since 2021)

Excellent excellent service excellent excellent


StarStarStarStarStar Everyone was very friendly. Cared about my conc... —    (Patient since 2021)

Everyone was very friendly. Cared about my concerns.


StarStarStarStarStar Great staff and service! —    (Patient since 2021)

Great staff and service!


StarStarStarStarStar Dr Katie and rest of the staff are awesome! —    (Patient since 2020)

Dr Katie and rest of the staff are awesome!


StarStarStarStarStar Everyone is so passionate about getting your li... —    (Patient since 2020)

Everyone is so passionate about getting your life together with eye care from the people at the front to all the staff who assist you in the process 😁


StarStarStarStarStar I have been a patient at Family Eyecare for ove... —    (Patient since 2020)

I have been a patient at Family Eyecare for over 30 years. Becky Humphreys is my care giver and she is fabulous. I appreciate her making sure my vision and eye health is the best it can be.


StarStarStarStarStar The staff was awesome and Dr Duffus was fantast... —    (Patient since 2020)

The staff was awesome and Dr Duffus was fantastic.


StarStarStarStarStar Very good service —    (Patient since 2020)

Dr. Duffus was great and explained everything very well. Staff was friendly and helpful.


StarStarStarStarStar Dr Troy Humphrey’s  —    (Patient since 2020)

I’ve been seeing Dr Troy for several years he is very thorough and always explains what’s going on with my eyes and answers all my questions. He always very pleasant & treats me like family.


StarStarStarStarStar Family Eye Care is the best! —    (Patient since 2020)

We always find all the technicians at Family Eye to be prompt, friendly and caring. The examination was thorough and details were explained by the doctor. We have been going for years and are never disappointed.


StarStarStarStarStar Nice office and people. Liked the doctors my wi... —    (Patient since 2020)

Nice office and people. Liked the doctors my wife and I saw very much. Friendly and knowledgeable.


StarStarStarStarNo Star  —    (Patient since 2020)

Too much wait time and quite time consuming to order only lenses (Covid maybe?) for existing glasses after exam for contacts.


StarStarStarStarStar Everyone at Family Eyecare Associates is friend... —    (Patient since 2020)

Everyone at Family Eyecare Associates is friendly and knowledgeable. My appointment was on time and went smoothly.


StarStarStarStarStar Efficient, personable care without being rushed... —    (Patient since 2020)

Efficient, personable care without being rushed. Every employee I encountered was respectful and showed concern for my eye health.


StarStarStarStarStar Very professional and through  —    (Patient since 2019)

Very professional and through


StarStarStarStarStar Got in quickly. Received the services I needed ... —    (Patient since 2020)

Got in quickly. Received the services I needed with no issues. Staff was very friendly.


StarStarStarStarStar I wish they were closer to me! Such friendly, c... —    (Patient since 2020)

I wish they were closer to me! Such friendly, clean and professional people and location!


StarStarStarStarStar Very professional and friendly athmosphere.  —    (Patient since 2020)

Very professional and friendly atmosphere.


StarStarStarStarStar Great doctors and good customer service —    (Patient since 2020)

They have good customer service and dependable and great doctors.


StarStarStarStarStar Family eyecare is and wonderful place to go for... —    (Patient since 2020)

Family eyecare is and wonderful place to go for any type of eye concern. The doctors and the staff are first-rate and you are treated so kindly and their equipment is cutting edge. When we moved here 8+ years ago we were concerned about finding an optical place and eye doctor and we couldn’t be better served than with this facility.


StarStarStarStarStar I have been going here for years, I love it  —    (Patient since 2020)

I have been going here for years, I love it


StarStarStarStarStar Everyone was very nice. The assistant was very ... —    (Patient since 2020)

Everyone was very nice. The assistant was very professional, and she cleaned all equipment to keep the virus from spreading. The doctor was very pleasant while preforming his eye exam. He explained all the things about my eyes that were happening. He let me know what I need to look for and what would require immediate attention. I was very satisfied with the eye exam and I highly recommend this place for any one needing there eyes examined!


StarStarStarStarStar Dr. Becky is the best. I could not have a more ... —    (Patient since 2020)

Dr. Becky is the best. I could not have a more caring person take care of my needs.


StarStarStarStarStar From the moment you enter the offices, you are ... —    (Patient since 2020)

From the moment you enter the offices, you are greeted warmly and professionally. The assistants as well as Dr. Marchant were outstanding in their attentiveness and care to the patient. Thank you all!


StarStarStarStarStar Outstanding place. Always courteous, friendly,... —    (Patient since 2020)

Outstanding place. Always courteous, friendly, and professional


StarStarStarStarStar  —    (Patient since 2020)

Staff was very friendly. My only complaint is the selection of frames is very limited.


StarStarStarStarStar Caring, friendly, professional office! —    (Patient since 2021)

Caring, friendly, professional office!


StarStarStarStarStar Family Eye Care Associates is great. —    (Patient since 2020)

Family Eye Care Associates always take good care of me, in a timely mannor. They are friendly, efficient, and make me feel comfortable.


StarStarStarStarStar I have been a client for over 20 years. —    (Patient since 2020)

I have been a client for over 20 years. They have always been friendly, informative, and knowledgeable. They have helped me with optic nerve migraines, a torn retina, and glasses (safety, sun, and normal). I highly recommend them.


StarStarStarStarStar Everyone is so friendly and helpful. Explaining... —    (Patient since 2020)

Everyone is so friendly and helpful. Explaining everything thoroughly.


StarStarStarStarStar I have always enjoyed my visits to Family Eye C... —    (Patient since 2020)

I have always enjoyed my visits to Family Eye Care associates. The staff is always very friendly, kind and knowledgeable. Dr. Marchant is wonderful. He always makes me feel at ease and I trust him with my eye health.


Reply

We appreciate you choosing us to provide you the best Eyecare!

StarStarStarStarStar  —    (Patient since 2020)

Always efficient, pleasant staff. Techs are well trained, Doc’s very skilled & knowledgeable. My family has been going to them for 20 years


Reply

Wow! Thank you so much for being such a big part of our Family! We will continue to provide you and your family the best Eyecare for many more years to come.

StarStarStarStarStar Very pleasant  —    (Patient since 2020)

The kindness and professionalism from the staff was amazing. Right from the start, walking in and doing the simple Covid screening, the staff made it as comforting as possible to help me feel safe. Dr. Katie was so kind and very thorough in discussing my eyes and ways to help with some conditions I have. Great experience.


Reply

We are happy to hear that we achieved our mission statement during your visit with us! Thank you for your kind words! We look forward to seeing you again for all your Eyecare needs.

StarStarStarNo StarNo Star Love my eye doctor —    (Patient since 2020)

Love my eye doctor but the staff which fits & procures new glasses seem to be not very qualified & professional.


Reply

Thank you for your feedback. If you would like to discuss your recent visit with us further please give us a call at (775) 358-1020.

StarStarStarStarStar Dr. Duffus is WONDERFUL!!! Leslie and Brian wer... —    (Patient since 2020)

Dr. Duffus is WONDERFUL!!! Leslie and Brian were also very helpful and professional, and I greatly appreciated the fact that I was able to get a same-day appointment when I woke up with an eye infection. Thank you so much.


Reply

We are thrilled that we were to help you! Thank you for your kind words!

StarStarNo StarNo StarNo Star The frames you offer are lacking variety. Not m... —    (Patient since 2020)

The frames you offer are lacking variety. Not much to choose from. Could be more to choose from. The prices are not competitive either. Not happy either an additional appointment is ended for an adjustment. It’d be nice if when someone picks their new glasses up that they can be adjusted then.


Reply

Thank you for your feedback. We apologize that we did not have frames to your liking at the time of your visit. We do offer frames at a package deal prices and have more frames to choose from at our 2nd location. We are more than happy to order in other frame options of the brands we carry. We understand the frustration with having to schedule our patients back for proper adjustments of their glasses. Due to CDC guidelines, we are following proper 6 feet apart and spacing within our practice. Please reach out to us if you have any questions or concerns.

StarStarStarStarStar pleasant friendly organized  —    (Patient since 2020)

pleasant friendly organized


Reply

We strive to be everyday!

StarStarStarStarStar Dr. Becky is the best! Staff is always so nice... —    (Patient since 2020)

Dr. Becky is the best! Staff is always so nice. 😃


StarStarStarStarStar I love this place, A++ experience  —    (Patient since 2020)

Highly recommend Family Eyecare Associates for their knowledge, professionalism and friendly staff. Picked up my hearing aids yesterday and today is the first day of the rest of my life. Icing on the cake is the colorful display of local artists!


StarStarStarStarStar Ron L —    (Patient since 2020)

Everyone was very nice as usual. Dr. Becky was happy and friendly like always


StarNo StarNo StarNo StarNo Star Do not visit this place! —    (Patient since 2020)

Family Eyecare was unable to provide me with eyeglasses that did not have a distortion in the left lens. Family Eyecare could not explain or fix the distortion, straight edges viewed through my left eye angled towards the center. After six months, two lab attempts and two eye exams, my patience ran thin. I asked that they replace my old lenses into my frames and refund my money. I'm new to Sparks and this was my first visit to Family Eyecare. I've worn glasses for over 30 years and have never had an issue with my eyewear prescriptions. I would not recommend this place to anyone. Either the doctor was inexperienced or their lab is incompetent. The long wait times waiting for the techs during fittings were frustrating. I've never experienced such wait times during eyeglass fittings in my life. You seem to have a numerous amount of employees, it's unfortunate they're not more considerate of customer's time.


Reply

Thank you Leticia for your review. We appreciate all feedback as it allows our staff to improve and grow. We are very saddened that we were not able to meet your needs during your visits with us and hope that we can make it right. To discuss this matter further one of our team leads will be in touch with you soon.

StarStarStarStarStar Friendly and very kind people, very knowledgeab... —    (Patient since 2020)

Friendly and very kind people, very knowledgeable doctor and good equipment to perform the eyes exams!!


Reply

We appreciate your kind review! Thank you for coming in to see us!

StarStarStarStarStar  —    (Patient since 2020)

Dr.Troy gave me a very thorough examination which put my mind at ease due to a prevailing medical problem. Thanks Dr.Troy!


Reply

Thank you for your kind words! We are thrilled that we were able to achieve our mission statement at your visit. We look forward to seeing you again for all your eye care needs.

StarStarStarStarStar Concierge like service - especially well prepar... —    (Patient since 2020)

Concierge like service - especially well prepared for Covid-19 pandemic


Reply

Thank you for visiting with us!

StarStarStarStarStar Everyone was very careful and followed all of t... —    (Patient since 2020)

Everyone was very careful and followed all of the Covid guidelines. Very Polite and professional.. So happy with my appointment.


Reply

Thanks Sharon for your trust in us! We will continue to take great care of you.

StarStarStarStarStar Friendly, efficient, knowledgeable staff.  —    (Patient since 2020)

Friendly, efficient, knowledgeable staff.


Reply

Thank you for your kind review!

StarStarStarStarStar I love Family Eyecare Associates. The Best Eve... —    (Patient since 2020)

I love Family Eyecare Associates. The Best Ever


Reply

We love our family of patients!

StarStarStarNo StarNo Star I called Friday before appointment was told it ... —    (Patient since 2020)

I called Friday before appointment was told it was at 11 AM but there was told it at 1:30 PM. Not too happy about that. Went to get new glasses called because my prescription wasn’t completed was on hold for 15 minutes trying to get the rest of the prescriptions faxed over to me.


Reply

Thank you Nancy for your review. We are saddened that we did not achieve our mission statement at your recent visit with us. If you would like to discuss this further please give our office a call and speak to our practice administrator. We hope to see you in the future for all your eye care needs.

StarStarStarStarStar  —    (Patient since 2020)

The staff and doctor are very pleasant and professional.


Reply

Only the best for our family of patients!

StarStarStarStarStar Impressive visit —    (Patient since 2020)

Everyone was professional as well as kind and helpful. Dr Becky figured out my problems and sent me on my way with interventions/treatment. The entire office was following Covid guidelines to keep the staff and I protected. Impressive from beginning to end.


Reply

Thank you for your kind review! We will continue to live up to our mission every day!

StarStarStarStarStar The staff was very professional and friendly —    (Patient since 2020)

The staff was very professional and friendly


Reply

Thank you so much!

StarStarStarStarStar Very nice visit and workers make you feel comfo... —    (Patient since 2020)

Very nice visit and workers make you feel comfortable!


Reply

We are so happy that we achieved our mission statement at your recent visit with us.

StarStarStarStarStar Best eyecare in Reno —    (Patient since 2020)

Me and my family have been patients for many years. Always friendly and caring. Wouldn't dream of going someplace else as long as we live in Reno.


Reply

We appreciate your loyalty with our private practice! We will continue to provide the best Eyecare for many more years to come.

StarStarStarStarStar The staff are absolutely amazing.  —    (Patient since 2020)

The staff are absolutely amazing.


Reply

We appreciate your kind words and will be definitely passing it along to our team!

StarStarStarStarStar The Best Eyecare —    (Patient since 2020)

Most knowledgeable and thoughtful group of people in the town of Reno. Extraordinarily kind and professional operation.


Reply

Thank you Martin! Our priority is to treat you and your loved ones like our family.

StarStarStarStarStar I’ve been a patient with family Eyecare for 18 ... —    (Patient since 2020)

I’ve been a patient with family Eyecare for 18 years. Have always had great experience. Would never leave. I just want to let you know about my last experience. Waited in the exam room for 1/2 hour when I finally went to seek assistance. Was told they would check. Provider may be in an emergency. Waited another 15 min before I left. I’m in healthcare and understand emergencies. What bothered me the most was the lack of communication with me especially after I let them know the first time. No one followed through.


Reply

Thank you Christina for your feedback and for being such a big part of our family. This information will allow us to improve and grow as a team. One of our team members will be in touch with you soon.

StarStarStarStarStar Very professional staff Dr's and environment. ... —    (Patient since 2018)

Very professional staff Dr's and environment. Always a pleasure to SEE!


Reply

It is our pleasure!

StarStarStarStarStar From my last 2 visits I would not recommend. I’... —    (Patient since 2020)

From my last 2 visits I would not recommend. I’ve been coming here for over 25 years so before I would highly recommend.


StarStarStarStarStar Everything was great as always!! —    (Patient since 2020)

Everything was great as always!!


Reply

Thank you!

StarStarStarStarStar Very professional and pleasant at the same time... —    (Patient since 2020)

Very professional and pleasant at the same time. Very impressed with cleanliness and pleasant decor. All staff went above and beyond during my exam. Thank you Ali


Reply

We are thrilled that you had a pleasant experience with us! We will continue to provide the best Eyecare for you.

StarStarStarStarStar Took time and listened.  —    (Patient since 2020)

Dr. Becky was very attentive and patient with the myriad of things going on and concerns I had.


Reply

We are thrilled that you had a great visit with us!

StarStarStarStarStar  —    (Patient since 2020)

Have been seeing Dr. Cooper for many years. I very much appreciate the care she provides. Additionally, this visit was just for testing, Gus assisted with the testing and he did a wonderful job. So very nice and helpful.


Reply

Thank you Sally for being such a big part of our Family! We always look forward to seeing you.

StarStarStarStarStar Everything! All in All! Friendly. Kind, Very Pr... —    (Patient since 2020)

Everything! All in All! Friendly. Kind, Very Professional! CARED! Called me right back for followup to see about my left! Couldn't wait let my Hubby, our great it went@


Reply

Thank you for your kind review! We our proud of our amazing people. We are so happy to take great care of you!

StarStarStarStarStar Great experience —    (Patient since 2020)

My experiences at Family Eyecare Associates are always a pleasure. It is a clean, friendly, efficient environment


Reply

Thank you so much! Our goal and priority is to treat you like our family every time we see you! Thanks for being a part of our family!

StarStarStarStarStar I am thrilled to have discovered Family Eyecare... —    (Patient since 2020)

I am thrilled to have discovered Family Eyecare Associates. The staff was super kind and efficient. Leslie did a great job with all the eye tests. Then I met Dr. Becky and I couldn't have been more pleased with her expertise and compassion. Thank you for a wonderful experience, especially in these troubling times.


Reply

The pleasure is all ours. Thank you for your kind review!

StarStarStarStarStar  —    (Patient since 2020)

Friendly, safe, and efficient! :)


Reply

Thank you so much!

StarStarStarStarStar Dr/ Marchant is very professional, and caring. ... —    (Patient since 2020)

Dr/ Marchant is very professional, and caring. The staff at Family Eyecare is courteous, and very helpful. They greet you with a smile, even the person checking covid 19 has a smile. You can see it in their eyes!!!!


Reply

What a wonderful review to read! Thank you so much!

StarStarStarStarStar As always I was very pleased with everything in... —    (Patient since 2020)

As always I was very pleased with everything involving my appointment.


Reply

We are happy to hear this! We look forward to seeing you again.

StarStarStarStarStar Staff are professional and welcoming. Have been... —    (Patient since 2020)

Staff are professional and welcoming. Have been a patient for many years and will continue to use Family Eyecare going forward.


Reply

Thank you for being part of our Family!

StarStarStarStarStar As always it was wonderful! I had to go to a d... —    (Patient since 2020)

As always it was wonderful! I had to go to a different eye doctor because of my insurance but now I'm back and love it. I've been going to them for years and years dr. Katie was wonderful. As always I will recommend you to everybody!


Reply

Thank you for your kind review! We are very lucky to have Dr. Katie as part of our Family.

StarStarStarStarStar Great Service —    (Patient since 2020)

I was very happy with the service I received. The atmosphere of the office was great, the office staff was excellent, they were very friendly which makes the consumer believe they love what they do. Thanks for great service.


Reply

We strive everyday to providing the best Eyecare to our family of patients. We are thrilled that you had a great experience with us!

StarStarStarStarStar Great Experience —    (Patient since 2020)

I called Family Eye Care with short notice as I was having some pain and discomfort in my eye. I called at 9am and they were able to see me within 3 hours. The office staff was very friendly and accommodating. Dr. D looked at my eye and explained in detail what the problem was and the best path forward to remediate. He answered all of my questions and was more than willing to spend time with me during my visit. I would highly recommend Family Eye Care to anyone looking for and eye doctor. Thank you Doctor D!


Reply

Thank you so much!

StarStarStarStarStar I love Family Eye Care Associates. I have been ... —    (Patient since 2020)

I love Family Eye Care Associates. I have been going to them for 6 years now, ever since I moved to Reno/Sparks. Every single person is always polite and friendly. They are very respectful and make sure you understand everything. I wouldn't go anywhere else. They make going to the eye Dr. a pleasant experience.


Reply

Thank you so much for your kind review! We look forward to providing you the best Eyecare in northern Nevada for many years to come.

StarStarStarStarStar Yay for Family Eye Care! —    (Patient since 2020)

Staff is friendly and knowledgeable. Dr. Troy has always made the effort to get to know me and my family at a personal level.


Reply

Thank you for being part of our Family!

StarStarStarStarStar Nice visit  —    (Patient since 2020)

Nice folks, efficient, and seems safe


Reply

Thank you for choosing us for your Eyecare needs.

StarStarStarStarStar Very Safe Atmosphere —    (Patient since 2020)

My temperature was checked before I walked into the office. The employees were efficient. I only waited a couple of minutes before my eyes were exammed.


Reply

We are thrilled that you had a pleasant experience with us!

StarStarStarStarStar The staff and doctors are always pleasant and p... —    (Patient since 2020)

The staff and doctors are always pleasant and professional the minute you walk in the door


Reply

Thank you for your kind review!

StarStarStarStarStar Very happy with the service I received. —    (Patient since 2020)

Very happy with the service I received.


Reply

Thank you! We look forward to seeing you again.

StarStarStarStarNo Star My Review —    (Patient since 2020)

Wish there were appts later than 330pm @ I’ve had some trouble with the email appt confirmation/communication.


Reply

Thank you so much for your feedback. We apologize for the confusion. Both our offices do offer later appointments on Wednesday's and Monday's in the Sparks office. Please give us a call if you would like to be scheduled next year for a later time and reserve your appointment.

StarStarStarStarStar Good Experience —    (Patient since 2020)

Staff were pleasant and I got taken back for my appointment right on time. The doctor was thorough and and explained things in an easily understood manner. He also asked me if I had any questions and took his time in making sure all my questions were answered. This was my first visit as I changed eye doctors so I could go closer to my home. I am glad I chose this office.


Reply

Welcome to our little family! We look forward to serving you again for all of your eye care needs.

StarStarStarStarStar I've gone to Family Eyecare for about 40 years.... —    (Patient since 2020)

I've gone to Family Eyecare for about 40 years. They have always been easy, polite, informative, and caring.


Reply

Thank you so much for being such a big part of our Family! We will continue to give you the best care for more years to come.

StarStarStarStarStar Everyone I encountered in the office was friend... —    (Patient since 2020)

Everyone I encountered in the office was friendly and efficient. Dr. Duffus is an excellent doctor. I moved last year and tried a new office closer to my house, what a mistake. This year I went back to Family Eyecare and won’t stray again.


StarStarStarStarStar Everyone was very helpful. They introduced the... —    (Patient since 2020)

Everyone was very helpful. They introduced themselves and told me what was next to happen. They all followed the corona virus guidelines so I felt safe being there. And the person who fitted me for glasses was especially patient and helpful.


Reply

Thank you for your kind review! We strive everyday to meet our mission statement and we are so thrilled that we were able to provide that for you.

StarStarStarStarStar Always impressed and treated like part of the f... —    (Patient since 2020)

Always impressed and treated like part of the family. I love this place


Reply

Thank you for being a part of our Family!

StarStarStarStarStar As always I was very pleased with everyone and ... —    (Patient since 2020)

As always I was very pleased with everyone and the care I received. Gus was an absolute pleasure! He was very polite and informative. Even with all the new procedures the entire team was efficient and pleasant.


Reply

We are thrilled that you had a wonderful visit with us. We look forward to seeing you again for all of your Eyecare needs!

StarStarStarStarStar Friendly staff, not long waits, clean. I would ... —    (Patient since 2020)

Friendly staff, not long waits, clean. I would highly recommend them!


Reply

Thank you for your recommendations! We highly appreciate it.

StarStarStarStarStar I came at the recommendation of Urgent Care to... —    (Patient since 2020)

I came at the recommendation of Urgent Care to examine my eye as I had been diagnosed with Shingles. Dr. Katy and her assistant were very thorough and I emerged with no eye related problem. I've been a patient at Family Care for years and will continue to be. Marian Holten


Reply

Thank you for coming in to see us. We appreciate your kind words. We look forward to seeing you again in the future!

StarStarStarStarStar I was very satified with all aspects fo my visi... —    (Patient since 2020)

I was Very satisfied with all aspects fo my visit.


Reply

Thank you for your kind review!

StarStarStarStarStar Dr Becky and all the staff at Family Eye Care a... —    (Patient since 2020)

Dr Becky and all the staff at Family Eye Care are the most amazing and compassionate people in the eye care field. I love this place and recommend it every chance I get.


Reply

We appreciate your recommendations! We look forward to seeing you again for all your Eyecare needs!

StarStarStarStarStar Greatest eye doctor! Dr. Duffus is amazing and ... —    (Patient since 2020)

Greatest eye doctor! Dr. Duffus is amazing and patient. My daughter loves going to him and even felt comfortable advocating for her needs on her own.


Reply

We are happy to do it. Thank you for choosing us to provide your family top notch Eyecare!

StarStarStarStarStar Always very professional as usual. —    (Patient since 2020)

Always very professional as usual.


Reply

Thank you for visiting with us!

StarStarStarStarStar This office is so clean and very nice inside. T... —    (Patient since 2020)

This office is so clean and very nice inside. The staff was extremely friendly and helpful. The doctor (Dr. Cooper) explained things well and had great ‘bedside manner.’


Reply

Thank you for your kind review! We strive everyday to meet our mission statement with our family of patients.

StarStarStarStarStar The Eye's have it! —    (Patient since 2020)

Efficient, professional and caring. Great personality and equal kindness and understanding for those older folks that may have some challenges. The concern, care and professionalism is exceptional.


Reply

Thank you so much! We are so thrilled that you had a wonderful experience with us. We look forward to serving you again!

StarStarStarStarStar Service as always, was friendly, professional, ... —    (Patient since 0001)

Service as always, was friendly, professional, and very helpful.


Reply

Thank you so much! We are glad that you came in to see us.

StarStarStarStarStar Great Staff —    (Patient since 2021)

Sarah is very friendly and always takes her time to make sure I’m happy with my frame choice.


Reply

Thank you for your kind review!

StarStarNo StarNo StarNo Star Super upset that women who was suppose to be at... —    (Patient since 2020)

Super upset that women who was suppose to be at front door was not friendly at all. You should have to wait in your car and call to say you are there for appointment, etc. Then they would meet you at the front door and take your temp and ask you questions.


StarStarStarStarStar You are the greatest! Everyone there very prof... —    (Patient since 2021)

You are the greatest! Everyone there very professional and caring. Thanks to Dr Cooper for emergency care


Reply

Thank you so much for choosing us to provide you the best Eyecare!

StarStarStarStarStar Dr Duffis is awesome! But the technician that a... —    (Patient since 2021)

Dr Duffis is awesome! But the technician that assisted with new rx glasses/frames was very poorly trained! Took 1.5 hrs because she didn’t know how to use program to place order then she came up with 3 different prices then I had to tell her how to calculate price with insurance. I told front desk about my frustration and they said she was new. I believe she should have an experienced tech working with her until she knows what she’s doing. She disappeared to back room multiple times to try and get help. I wanted to order a 2nd pair but gave up when she calculated 2 different prices and didn’t know how to work with insurance. Very frustrating!


Reply

Thank you so much for your review. We apologize for the delay from your recent visit with us and appreciate your patience with us during this training period. We would like to discuss this matter further. One of our team leads will be reaching out to you soon.

StarStarStarStarStar friendly qualified professional eye care —    (Patient since 2021)

friendly qualified professional eye care


StarStarStarStarStar . —    (Patient since 2020)

Dr. Cooper is always wonderful and makes me feel comfortable about being there. Thank you for your service and also thank Mike, he is great also..


Reply

Thank you! We are thrilled that you had a wonderful visit with us!

StarStarStarStarStar i —    (Patient since 2020)

i have been going to family eye care now for around 7 years and have been very pleased.


Reply

Thank you for being part of our Family for so many years!

StarStarStarStarStar This office is very efficient, you don’t have t... —    (Patient since 2021)

This office is very efficient, you don’t have to wait long to get called or to see the dr. The staff is very pleasant and helpful.


Reply

Thank you!

StarStarStarStarStar  —    (Patient since 2020)

I feel very welcome at Family Eyecare. All employees go out of their way to make you feel comfortable.


Reply

Thank you for your kind review! We look forward to serving again for all of your Eyecare needs.

StarStarStarStarStar  —    (Patient since 2020)

THANK YOU FOR GETTING ME IN WITHIN 1 HOUR OF MY CALL.


StarStarStarStarStar Dr. Becky and staff are professional, friendly ... —    (Patient since 2021)

Dr. Becky and staff are professional, friendly and efficient. My daughter loves Dr. Becky.


StarStarStarStarStar Very professional... from intake to tech to Dr ... —    (Patient since 2020)

Very professional... from intake to tech to Dr .... thank you!


StarStarStarStarStar Theare all so nice and friendly. —    (Patient since 2022)

They are all so nice and friendly.


StarStarStarStarStar I have been a patient at Family Eyecare for ove... —    (Patient since 2020)

I have been a patient at Family Eyecare for over 30 years. Although the practice has grown, I am still treated with the personal touch! I appreciate the staff at Family Eyecare, especially Dr. Becky.


StarStarStarStarStar Richard Joyce. —    (Patient since 2020)

Excellent people, I felt there was a high quality of service given to me. Took care of me on the same day I needed to be seen. I am very glad I went to them. Underline GLAD.


StarStarStarStarStar Excellent Service For Years! —    (Patient since 2021)

I have been seeing Dr. Marchant from Family Eyecare and Associates since 2015 and they have always been extremely nice and accommodating. Particularly, this past time at my yearly exam, I mixed up my days and showed up two weeks early. The nice lady at the front asked Dr. Marchant if he could squeeze me in and it was no problem. I have moved to north Reno since but I still make the trek to Sparks to visit this office.


StarStarStarStarStar Fast service and friendly staff —    (Patient since 2020)

Fast service and friendly staff


StarStarStarStarStar Wonderful clinic .. great staff an so appreciat... —    (Patient since 2020)

Wonderful clinic .. great staff and so appreciate they could work me in on an urgent basis . Love Dr Duffus .. explains everything in detail


Reply

We appreciate you coming in to see us! We look forward to seeing you again.

StarStarStarStarStar Staff is very friendly and acc —    (Patient since 2021)

Staff is very friendly and accommodating


StarStarStarStarStar Great first visit!  —    (Patient since 2020)

I was extremely happy with my first visit to Family Eyecare. I was greeted with friendly faces the moment I walked in the door. I did not have a very long wait before I was taken to the back by one of the assistants. He was very professional, knowledgeable, and made me feel very comfortable. The doctor was very thorough, friendly, and knew what he was doing. This is the first time in a long time that I left feeling confident in my new prescription. To top it off I met with a tech who fitted me for my new glasses. She knew I was running short on time and worked hard to get me on my way so I could pick my daughter up from school. Wish I could remember all of their names because they were all so great to work with.


StarStarStarStarStar  —    (Patient since 0001)

This was my first time ever seeing an eye doctor, and I had such a great experience! Everyone on staff was very friendly and helpful!


StarStarStarStarStar I want express how wonderful it is to call when... —    (Patient since 2021)

I want express how wonderful it is to call when you have a problem and they get you in right away. Very comforting and wonderful visit . I love this place and my wonderful Dr Becky Humphrey, plus the office staff are all so nice


Reply

Thank you so much for your kind words! We are thrilled that we were able to help you for all of your Eyecare needs. We will always be here for you.

StarStarStarStarStar  —    (Patient since 2020)

Everything went great, as usual. Very professional and prompt.


StarStarStarStarStar Everyone there was helpful, professional, and ... —    (Patient since 2021)

Everyone there was helpful, professional, and happy! It was a great experience!


Reply

We are thrilled that you had a wonderful experience with us! We look forward to seeing you again for all of your Eyecare needs.

StarStarStarStarStar All personnel are top notch professionals. Fri... —    (Patient since 2020)

All personnel are top notch professionals. Friendly, courteous, supportive, knowledgeable & caring. The best.


Reply

Thank you so much for your kind words! We look forward to seeing you again!

StarStarStarStarStar All was great. The person who helped me pickOu... —    (Patient since 2020)

All was great. The person who helped me pick Out glasses wasn’t very attentive... felt like she didn’t care too much but other than that great visit.


Reply

Thank you so much for you feedback. We are saddened to hear that we didn't completely achieve our mission statement during your visit with us. We do appreciate your input as it allows us to improve and grow as a practice. If you would like to discuss this matter further please give our office a call and ask for our optical lead or our office administrator. Thank you again.

StarStarStarStarStar So grateful you could see me. From Utah and had... —    (Patient since 0001)

So grateful you could see me. From Utah and had torn retina.


Reply

Thank you for choosing to come and see us for your Eyecare! Please let us know if there is anything more that we could do. Thank you!

StarStarStarStarStar Dr. Is thorough and Kind!  —    (Patient since 2020)

Dr. Is thorough and Kind!


Reply

Thank you!

StarStarStarStarStar always pleasant and cordial —    (Patient since 2020)

always pleasant and cordial


Reply

We are pleased to hear this. Thank you!

StarStarStarStarStar Family Eyecare Rocks! —    (Patient since 2020)

All of the staff are friendly and prompt. The doctor made me feel like he values me by taking his time to answer questions and do a thorough assessment for my vision. The facility is clean, comfortable, and in a good location.


Reply

Thank you! We look forward to serving you again for all your Eyecare needs.

StarStarStarStarStar I had a torn corneal abrasion they got me right... —    (Patient since 2020)

I had a torn corneal abrasion they got me right in the whole staff was professional and extremely nice. I was in a lot of pain and they went to extreme measures to try and help me figure out what the best course of care was. Thank you all so much!


Reply

Thank you so much for your kind words. We are so happy that you came in to see us and trust our team with your Eyecare.

StarStarStarStarStar  —    (Patient since 0001)

I came in on an emergency basis. The wait time to be seen (worked into the schedule) was less than 5 minutes and wait time once in the exam room approximately 1 minute. Dr. Duffus is excellent, along with the rest of the staff. I can't recommend this place enough.


Reply

Thank you so much!

StarStarStarStarNo Star Adjusting glasses —    (Patient since 2020)

The people at the intake and billing are lovely and welcoming and caring. When I go in to get my glasses adjusted, I do not always have a pleasant experience.


Reply

Thank you for your feedback. We appreciate all patients input as it allows us to improve and grow.

StarStarStarStarStar I was delighted at the care given my wife when ... —    (Patient since 2021)

I was delighted at the care given my wife when she experienced an "episode" related to a heart problem while I was in the exam room. She was unable to continue her exam and told that it was ok and could reschedule hers. My exam was revealing and the doctor took plenty of time to explain my results. I was referred for lazar surgery and it was effortless on my part.


Reply

We are so thrilled that you and your wife are part of our Family. We will continue to give the best Eyecare.

StarStarStarStarStar Everything was very great as usual. Prompt ser... —    (Patient since 2020)

Everything was very great as usual. Prompt service and everything.


Reply

Thank you!

StarStarStarStarStar Very clean, always nice and always ready to hel... —    (Patient since 2020)

Very clean, always nice and always ready to help when ever you need it.


Reply

Thank you so much!

StarStarStarStarStar Outstanding eye care! —    (Patient since 2020)

This is an outstanding group, including the pleasant, courteous non medical staff. Dr. Cori Cooper has been my eyecare provider for some years now and she is simply the best. Kind, caring, knowledgable, gracious. She takes time to explain everything and never makes a patient feel rushed. I cannot recommend this facility too highly!


Reply

Thank you for trusting our team to give you the best Eyecare. We look forward to seeing you again!

StarStarStarStarStar Great review —    (Patient since 2020)

Dr. Marchant is very professional and very kind. He gives the opportunity to ask questions, then takes time to answer any one may have. The front desk personnel are prompt and courteous.


Reply

Thank you! We are so happy that we achieved our mission statement during your visit with us.

StarStarStarStarStar  —    (Patient since 2020)

The three of us always look forward to our eyecare visits. Wouldn't ever think of going somewhere else. Always friendly and always helpful. Great staff!


Reply

Thank you! We will continue to give you and your whole family the best Eyecare for many more years to come.

StarStarStarStarStar They have a wonderful team of doctors! After y... —    (Patient since 2020)

They have a wonderful team of doctors! After years of going to another provider, this is the first time I've received a consultation with a professional. Dr. Braganza took the time to make me feel at ease with my new prescription. I appreciate her time and professionalism!


Reply

Thank you so much for your kind words! We are thrilled that you had a great visit with our team. We look forward to giving you the best Eyecare!

StarStarStarStarStar Good visits —    (Patient since 0001)

These are great eye doctors and share their medical knowledge about my exam with me.


Reply

Thank you! Will continue to give you the best Eyecare!

StarStarStarStarStar I was 30 minutes late and Family Eyecare still ... —    (Patient since 2020)

I was 30 minutes late and Family Eyecare still worked me in that day. It would have been bad for me because I live in Fernley, 40 miles away. It was not my fault for being late and even if it had been they still would have made room for me. Everyone there is very kind, professional and always a smile.


Reply

We are so happy that everything worked out. Thank you for coming in to see us!

StarNo StarNo StarNo StarNo Star I got a trial of contacts and when I didn’t lik... —    (Patient since 0001)

I got a trial of contacts and when I didn’t like them it took for ever to get in touch with anyone. I called they said someone would call back. I called again they said the Dr would call on her lunch. Never a call back for another two days I called again and they said the same thing. I said wait a minute I need to talk to someone now. Getting an appointment was not easy. The person who worked with me with the glasses was not doing a great job either. Gave me limited options even though I told her what I wanted. I bought the glasses anyway. When I went to pick up the glasses no one adjusted them for me. I have had the glasses for eight months and I get nauseous, dizzy, headaches, and I fell and tripped about eight times. Went to Costco found out wrong prescription and I am much satisfied. Got the glasses I wanted without feeling rushed and I can see.


Reply

Thank you so much for your response. We apologize for the inconvenience that this has caused you and are saddened that we did not achieve our mission statement. We appreciate all patents feedback as it allows to improve and grow and one of our team members will be in contact with you soon.

StarStarStarStarStar Loved the reminders on my phone. Greeted the m... —    (Patient since 0001)

Loved the reminders on my phone. Greeted the minute I walked in the door. Courteous, professional service from the tech to Dr. Duffus. Everything is clearly explained and I’m always given ample opportunity to ask questions. Doc Duffus is clearly a top notch doctor which is indicative from the questions he asks and the information he imparts....but most importantly, he is also a great listener. Thanks!


Reply

Thank you so much for visiting us! We are thrilled that you had a wonderful and comforting experience with us. We will continue to give you the best Eyecare!

StarStarStarStarStar Staff are very polite, fri and efficient  —    (Patient since 2020)

Staff are very polite, friendly and efficient


Reply

Thank you so much!

StarStarStarStarStar Everyone was so welcoming, and professional.  —    (Patient since 0001)

Everyone was so welcoming, and professional.


Reply

Thank you!

StarStarStarStarStar  —    (Patient since 2020)

Friendly and knowledgeable staff, questions are answered or referred to someone who knows. Dr. Troy is great!


Reply

We are thrilled that you had a wonderful visit with us! We look forward to serving you again for all of your Eyecare needs.

StarStarStarStarStar Friendly Staff. Caring Doctors. Excellent sele... —    (Patient since 2020)

Friendly Staff. Caring Doctors. Excellent selection of frames.


Reply

Thank you for your kind words!

StarStarStarStarStar Dr. Cooper was truly amazing! She took the time... —    (Patient since 0001)

Dr. Cooper was truly amazing! She took the time to explain everything about my eyes and also to provide a solution to my vision . Thank you again Dr. Cooper !


Reply

Thank you so much! We appreciate you choosing us for your Eyecare needs! We look forward to seeing you again.

StarStarStarStarStar Excellent Service, Quality and Facilities —    (Patient since 2020)

The crew at Family Eyecare really have this down to a science. Extremely professional and a very modern and clean office. I really like how I don't have to leave the office dialated, since I usually have things to do after the appt.


StarStarStarStarStar All of the doctors and staff are very friendly ... —    (Patient since 0001)

All of the doctors and staff are very friendly and helpful. Both the Sparks office and Reno office are beautiful. Everyone is wonderful.


Reply

Thank you for visiting with us! We look forward to serving you again for all of your Eyecare needs.

StarStarStarStarStar Very friendly staff. Always willing to help and... —    (Patient since 2020)

Very friendly staff. Always willing to help and explain what they are doing.


Reply

Thank you so much for your kind words! We will continue to give you the best Eyecare service for many years to come.

StarStarStarStarStar . —    (Patient since 2021)

The staff was friendly and helpful.The doctor explained everything to me and answered all my questions completely--he was very knowledgeable.


Reply

Thank you so much for your kind words! We look forward to serving you again for all of your Eyecare needs.

StarStarStarStarStar The "ayes" have it!! —    (Patient since 2020)

Dr. Marchant offers superior care. He really takes a personal interest in his patients. I appreciate that he listens; asks the right questions and is "present" with my care.


Reply

Thank you! This is what we strive for every single day.

StarStarStarNo StarNo Star Last year my appt. was at 0745, I arrived at 07... —    (Patient since 2020)

Last year my appt. was at 0745, I arrived at 0740, the doors were locked there were no cars in the parking lot, I called but here was no answer, at 8am I left. At 9am they called me to see why I missed my appointment and said that they were there at 0745. The girl basically called me a liar, and was adamant that I must be mistaken. I rescheduled for next day and just let it go as I really like my eye doctor there. This year my appoint was fine but I want to buy my glasses elsewhere, I was told they would email my Rx that day. I called at end of day and was told, sorry, no Drs. available to sign they all left for the day and they take 24hrs to mail prescriptions anyway. Except the gal at the desk assured me I'd have it by end of same day (Friday) as I didn't want to wait until Monday. Now it's Monday and they emailed me the wrong prescription. I called and was told she'd have it sorted out and emailed to me by end of day. I've already decided to find a new eye doctor.


Reply

Thank you so much for your feedback. We appreciate all patients input as it allows us to improve and grow as a practice. One of our team leaders will be reaching out to you soon. Thank you.

StarStarStarStarStar Marlyne (aka Sam) Lanning —    (Patient since 2020)

Thank you for seeing me so quickly since I didn't have an appointment. I appreciated the quality and friendliness of service I have always received when entering your office. You are all wonderful.


Reply

Thank you for choosing us to give you the most proper Eyecare! We look forward to seeing you again.

StarStarStarStarStar Friendly, knowledgable and good customer servic... —    (Patient since 2020)

Friendly, knowledgable and good customer service


Reply

Thank you for your kind words!

StarStarStarStarStar All staff and Dr. Becky were extremely helpful ... —    (Patient since 0001)

All staff and Dr. Becky were extremely helpful and efficient.


Reply

Thank you for being a part of our Family!

StarStarStarStarStar Dr. Becky is amazing!! Patient and caring abou... —    (Patient since 2020)

Dr. Becky is amazing!! Patient and caring about my kids life not just eyes.


Reply

We are so thrilled that you and your family had a wonderful visit with us! We look forward to seeing you all again!

StarStarStarStarStar The office staff is friendly yet knowledgeable.... —    (Patient since 2020)

The office staff is friendly yet knowledgeable. They informed me of every step of the exam.


Reply

Thank you so much for your kind words! We will continue to give you the best Eyecare.

StarStarStarStarStar Front office people need to wear name tags!! —    (Patient since 2020)

Front office people need to wear name tags!!


Reply

Thank you for your feedback. We appreciate all patients feedback as it allows us to improve.

StarStarStarStarStar I already have recommended your service to othe... —    (Patient since 2020)

I already have recommended your service to others.


Reply

Thank you so much for spreading the word!

StarStarStarStarStar Professional and friendly staff, no waiting tim... —    (Patient since 2020)

Professional and friendly staff, no waiting time to see the Dr. . Dr. Marchant was very nice took his time in checking my eyes and explaining my exam.


Reply

Thank you! We will continue to give you the best Eyecare for many years to come.

StarStarStarStarStar The most impressive & comprehensive eye care! —    (Patient since 0001)

The most impressive and comprehensive eye care provider I have ever experienced. Everyone I interacted with during my visit was very personable and yet very professional. Dr. Umari Duffus was excellent and explained what exactly PVD is, what causes it and treatment in both technical and layman's terms which I found very refreshing. This is where I will be going for eye care from now on. Highly recommend!


Reply

Thank you so much for you kind words! We are thrilled to have you as part of our Family.

StarStarStarStarStar Dr. Becky and staff are awesome.  —    (Patient since 2020)

Dr. Becky and staff are awesome.


Reply

Thank you so much!

StarStarStarStarStar Very nice takes insurance tells what is wrong a... —    (Patient since 2020)

Very nice takes insurance tells what is wrong and tells how to resolve or do s referral


StarStarStarStarStar Great eye care! —    (Patient since 2020)

Staff is friendly and they get you in and out very quickly.


StarStarStarStarStar Friendly and helpful doctors and staff —    (Patient since 2021)

Very friendly and helpful. Got a same day walk-in appointment and the wait time was minimal.


Reply

We appreciate your feedback and are thrilled that your visit was a great one. We look forward to serving you again for all of your eyecare needs!

StarStarStarStarStar Always ready, they have the best service...and ... —    (Patient since 0001)

Always ready, they have the best service...and best eye care and wear


Reply

Thank you so much for your kind words! We will continue to give you the best eyecare!

StarStarStarStarStar Happy  —    (Patient since 2020)

I am very happy with my choice of your office. I am looking forward to a long relationship.


Reply

We appreciate you choosing us for your eye health! We look forward to seeing you again for all of your eyecare needs for many years to come.

StarStarStarStarStar Great staff, clean and comfortable. —    (Patient since 2020)

Great staff, clean and comfortable.


Reply

Thank you so much!

StarStarStarStarStar everyone is nice good customer service —    (Patient since 0001)

everyone is nice good customer service


Reply

Thank you so much for coming in to see us!

StarStarStarStarStar Dr. Duffus was extremely kind and answered all ... —    (Patient since 2020)

Dr. Duffus was extremely kind and answered all my questions. He did everything step by step and let me know what he was testing for and why. It was honestly the BEST optometry I've ever had. Everyone who I came in contact with whether it was the check in desk, optician, assistants, they were all amazing!


Reply

Thank you so much for your kind words! We look forward to seeing you again for all of you eyecare needs!

StarStarStarStarNo Star Dr. Troy is awesome. Terrific doctor and very p... —    (Patient since 2020)

Dr. Troy is awesome. Terrific doctor and very personable. Thank you. My only struggle (and continue to be) is the optometrist side of the business. The wait is long, the selection is limited. I tried to make an appointment to order my glasses but they would not give me an appointment. Instead I was told to just come in another time early so it wasn't as busy. This is unacceptable customer service. Again, this is the only aspect of this business I have found to be way below par, everything and everyone else is wonderful.


Reply

Thank you for your feedback. We highly appreciate it as it allows us to improve and grow as a practice.

StarStarStarStarStar Best eye doctor experience! The staff are all f... —    (Patient since 2021)

Best eye doctor experience! The staff are all friendly and welcoming. They also worked great with my 6 year old and listened to my concerns.


Reply

Thank you so much! We strive everyday to provide the best eyecare for our patients. We appreciate you letting us do that for you and your whole family. Looking forward to your next visits with us!

StarStarStarStarStar Personable and informative staff. All questions... —    (Patient since 2020)

Personable and informative staff. All questions answered and smooth exam. Always a pleasure to come for my appointments.


StarStarStarStarStar Very upbeat group. Lits of smiles and genuine ... —    (Patient since 0001)

Very upbeat group. Lits of smiles and genuine care. I am still waiting for a copy of my signed prescription. I left my email address with the front desk so they could send it once it was signed, but I haven't received it yet. I need this to order RX safety glasses through my employer.


Reply

Thank you for your feedback! One our dedicated team members will take care of that for you!

StarStarStarStarStar Knowledgeable and friendly —    (Patient since 2022)

Dr. Duffus is very knowledgeable and friendly. The office staff seems to work together to keep wait time and down time to a minimum.


StarStarStarStarStar Service —    (Patient since 2021)

I have been coming to see Dr Denis for a long time and I am always glad I did. The staff is very nice and I received good service.


Reply

We appreciate you being part of our Family!

StarStarStarStarStar Coming in for my yearly appt. is always very ea... —    (Patient since 2020)

Coming in for my yearly appt. is always very easy.


StarStarStarStarStar The most advanced eye care available. I feel ... —    (Patient since 0001)

The most advanced eye care available. I feel very confident in having them care for my eye health as I age.


Reply

Thank you for your kind words! We will continue to give you the best eyecare for many more years to come!

StarStarStarStarStar Great experience! 😊 —    (Patient since 0001)

As a new patient I was not sure what to expect but from the time I walked in the building I was treated with respect and kindness. Your tech Chelsea was awesome. She was very thorough and super sweet! Dr. Katie blew my mind with her expertise and Manor... This was a great experience. Sincerely.. James Garrett


Reply

Thank you so much! We are thrilled that you had a wonderful visit with us!

StarStarStarStarStar Excellent service, have been seeing Dr. Humphre... —    (Patient since 2020)

Excellent service, have been seeing Dr. Humphreys for almost 40 years, staff always friendly & professional.


Reply

Thank you so much for being such a BIG part of our family! We always look forward to seeing you!

StarStarStarStarStar  —    (Patient since 2020)

Dr. Troy H., Very nice & professional in his manner. Felt that he has excellent knowledge & command of his craft. Nice guy too !!!


Reply

Thank you so much for your kind words! We will continue to give you the best eyecare for many years to come!

StarStarStarStarStar Troy Humphreys is awesome and very caring, So ... —    (Patient since 2022)

Troy Humphreys is awesome and very caring, So lucky to have had the opportunity to meet him.


Reply

Thank you so much! We are grateful that you came in to see us! Looking forward to your next visit with us and Dr. Troy!

StarStarStarStarStar I always look forward to my visits, everyone is... —    (Patient since 0001)

I always look forward to my visits, everyone is professional and so friendly,


Reply

Thank you! We also look forward to seeing you!

StarStarStarStarStar  —    (Patient since 0001)

I have been going to family eye care since I was about 15 and they have never let me down. They always go above and beyond with the services they provide and I have always left happy. I refer everyone I know to family eye care because I know they will be in good hands. My family used to drive from Truckee to see them and now I fly from Las Vegas just to see them for my annual check up.


Reply

That's truly amazing! Thank you so much for putting your eye health in our hands. We will continue to provide the best eyecare for you and your family!

StarStarStarStarStar Amazing —    (Patient since 2020)

This is an amazing, truly family friendly Eyecare facility. We love it!


StarStarStarStarStar Yearly visit  —    (Patient since 2020)

Thank you all at Family Eyecare Associates for always providing an excellent service. I would highly recommend this office to my family and friends.


Reply

Thank you so much! We appreciate you being part of our Family!

StarStarStarStarStar  —    (Patient since 2020)

Very quick to schedule a new appointment. Staff is very friendly and efficient! I saw Cori and she was absolutely fantastic and very nice.


Reply

Thank you so much for your kind words!

StarStarStarStarStar FEA is My First Choice for Eye Care —    (Patient since 2021)

This practice uses the most up to date technology and exam practices. I have total confidence in their expertise and thoroughness.


StarStarStarStarStar  —    (Patient since 2021)

I really appreciate how I am treated by the staff from the time I walk in until I leave. Dr. Duffus is great. I know that my eyes are in good hands. He has given me detailed explanations about my eyes. I will continue to return.


Reply

Thank you for coming in to us! We look forward to seeing you again for all you eyecare needs!

StarStarStarStarStar Excellent service, absolutely magnificent. —    (Patient since 2020)

Excellent service, absolutely magnificent.


StarStarStarStarStar Smooth —    (Patient since 2020)

All staff were friendly and efficient. I did experience a bit of a wait in the exam room but nothing terrible.. Doctor Duffus was great, though I am not a difficult case to deal with. My only pointer would be the check out which seemed more lenghtly than necessary given the number of staff members. Overall very pleasant experience, I will be returning 👍


Reply

Thank you so much for your feedback. We take patinets feedback very seriously as it allows us to improve and grow. We look forward to serving you again for all of your Eyecare needs

StarStarStarStarStar The staff and doctors are great. —    (Patient since 2020)

The staff and doctors are great.


Reply

Thank you so much!

StarStarStarStarStar  —    (Patient since 2020)

My son has seen Dr Umari Duffus and he is so helpful! He answers our questions and offers suggestions regarding my son’s options and is always ready to help. I do enjoy the atmosphere and help - always worth the drive out. I’ve also been seen by Dr Becky Humphreys, who has also been very helpful and fast - if my son or I had a problem with our glasses (normal wear and tear problems) the team gets us in and out with the problem solved. I’d definitely recommend them to family and friends.


Reply

Our entire team will continue to give you the best Eyecare! Thank you for your kinds words!

StarStarStarStarStar Too soon to see how fast product delivered. Em... —    (Patient since 0001)

Too soon to see how fast product delivered. Employee relationships outstand to date


StarStarStarStarStar Dr. Becky is the BEST! —    (Patient since 2018)

Dr. Becky is the BEST! Each time I or my children see Dr. Becky we leave happy! Not only is she an amazing doctor, she has become a great friend. I’ve been Family Eye Care for at least 20 years and we have no plans on leaving! Thank you Dr. Becky!!❤️


Reply

We are thrilled to have you and your family as a big part of our Family!

StarStarStarStarStar Best Eyecare in Reno/Sparks —    (Patient since 2021)

I have been coming here for at least 20 years and all the doctors are great!


Reply

Thank you for being such a big part of our Family! We will continue to give you the best Eyecare for many more years to come!

StarStarStarStarStar Dr. Katie was very knowledgeable and made my ex... —    (Patient since 2021)

Dr. Katie was very knowledgeable and made my experience very pleasant. The staff was also very helpful and friendly.


Reply

Thank you so much for your kind words!

StarStarStarStarStar  —    (Patient since 2020)

Dr Cori Cooper is such an uplifting person. Answers all your questions. Takes time and explains everything. You are lucky to have her.


Reply

We are lucky to have you as part of our Family! We look forward to serving you again for all of your Eyecare needs.

StarStarStarStarStar friendly  —    (Patient since 2020)

My first time at this office everyone is super nice and excellent service. Dr. Troy Humphrey great eye doctor.


Reply

Thank you so much for choosing us to provide you the best Eyecare in town! Welcome to our Family!

StarStarStarStarStar Thank you for the outstanding service! We’re ... —    (Patient since 2021)

Thank you for the outstanding service! We’re very pleased with your outstanding and marvelous service Dr, Becky Humphreys, and Dr Troy Humphreys .. Keep up the great service, kind heart and friendly smile 😊. God bless you ! Pacaldo Family .


Reply

Wow! Thank you so much for choosing us to take care of yours and your family's eye health. We look forward seeing you all again for your Eyecare needs.

StarStarStarStarStar Very Professional —    (Patient since 0001)

Everyone was very professional, from the front desk team, the support staff, to the optromitrist.


Reply

Thank you so much! We are thrilled that you had a great experience with us!

StarStarStarStarStar The staff is always very friendly and professio... —    (Patient since 2021)

The staff is always very friendly and professional. Dr. Becky is thorough and friendly.


Reply

Thank you so much for your kind words!

StarStarStarStarStar Very friendly and very thorough  —    (Patient since 2020)

Very friendly and very thorough


Reply

Thank you! We look forward to serving you again for all of our Eyecare needs!

StarStarStarStarStar All employees were very cheerful, friendly and ... —    (Patient since 2021)

All employees were very cheerful, friendly and efficient! Dr Cooper was very thorough with detailed explanation of exam.


Reply

Thank you so much! We will continue to give you the best Eyecare for many years to come!

StarStarStarStarStar Very professional and made me feel comfortable ... —    (Patient since 0001)

Very professional and made me feel comfortable it’s was a great place and the doctor and her assistants were very good


Reply

Thank you so much for your kind words!

StarStarStarStarStar Good presence online. I was very happy with my ... —    (Patient since 2020)

Good presence online. I was very happy with my visit to the Sparks office. Everyone was nice and professional but friendly


Reply

Thank you so much for coming in to see us! We look forward to seeing you again!

StarStarStarStarStar I really liked everything about your office. T... —    (Patient since 2021)

I really liked everything about your office. The staff were friendly. It is a beautiful office. I really like Dr. Katie. I'm so happy that I switched to your office.


Reply

We are thrilled to have you as part of our Family! We will continue to give you the best Eyecare for many years to come!

StarStarStarStarStar Very friendly, professional and efficient staff... —    (Patient since 2020)

Very friendly, professional and efficient staff. I was in and out in no time, but the exam was very thorough.


Reply

Thank you so much! We look forward to seeing you again for all of your Eyecare needs.

StarStarStarStarStar  —    (Patient since 2020)

Everyone treated me with great respect. Everyone at Family Eyecare were pleasant, courteous & were helpful in the course of my eye exams.


Reply

Thank you for your kind words! We are thrilled that you had a great experience with us!

StarStarStarStarStar Awesome as always. Thank you —    (Patient since 2021)

Awesome as always. Thank you


Reply

Thank you!

StarStarStarStarStar Wonderful people, they care! —    (Patient since 2020)

Wonderful people, they care!


StarStarStarStarStar Cost Explanation  —    (Patient since 0001)

Just make sure to explain better the cost compared to what insurance picks up. I still do not understand one line item and why my insurance did not pick it up.


Reply

Thank you for your response. Patients feedback is very important to us as it allows us to improve and grow. One of staff members will contact you soon to give a better explanation.

StarStarStarStarStar  —    (Patient since 0001)

Dr duffus was very informative, thorough, detailed, respectful, listened, and solution focused.


Reply

Thank you for coming in to see us! We look forward to seeing you again!

StarStarStarStarStar Friendly knowledgeable people —    (Patient since 2021)

Friendly knowledgeable people


Reply

Thank you for your kind review of our office!

StarStarStarStarStar  —    (Patient since 2020)

Awesome service and very helpful at all times.


StarStarStarStarStar  —    (Patient since 2021)

We enjoy your facility and the staff.


StarStarStarStarStar Excellent doctors and service. Convenient appt.... —    (Patient since 0001)

Excellent doctors and service. Convenient appt. times.


StarStarStarStarStar Several reasons for this score: ease of gettin... —    (Patient since 2021)

Several reasons for this score: ease of getting an appointment in a timely manner, the fact that I was called in at my appointed time , the front desk was friendly and helpful, the assistant who took my physical stats and did the measurements on my eyes was SO nice and easy to be around, and Dr. Troy was awesome!!!


Reply

Thank you for coming in to see us! We look forward to serving you again for all of your Eyecare needs!

StarStarStarStarStar Cannot thank Dr. Cooper at Family Eyecare Assoc... —    (Patient since 2020)

Cannot thank Dr. Cooper at Family Eyecare Associates enough. I had a serious eye infection return after years and Dr. Cooper got me in to see her the same day. She examined me and got me the meds I needed to be able to function and heal. She is kind, knowledgable and so understanding. This is not the first time Family Eyecare Associates has come to the rescue.


Reply

Thank you so much for your kind words! We will always give our patients top notch eye care!

StarStarStarStarStar The staff is always amazing. —    (Patient since 2020)

The staff is always amazing.


StarStarStarStarStar Highly recommended —    (Patient since 0001)

Facility, staff and provider were all excellent. Friendly, comfortable office atmosphere and everyone performed very professionally. My only complaint is that I had spent a fair amount of time completing the online registration, but when I arrived for my first appointment, they did not have any of that information.


StarStarStarStarStar Loved my experience! —    (Patient since 0001)

Loved my experience! After my appointment, I had some trouble getting my prescription, but got it worked out. Otherwise, it was by far the best experience I've ever had with an optometrist. Everyone I came into contact with was so kind and helpful, and the whole thing could not have been better. I will definitely be back!


Reply

We are so happy that your experience was a great one! We will continue to give you the best Eyecare for many more years to come!

StarStarStarStarStar Wonderful experience working with Dr. Duffus.  —    (Patient since 2020)

Dr. Duffus and his staff have been attentive and professional in attending to an ongoing dry eye issue. He has been supportive and offered many options in dealing with my symptoms and his staff has been diligent in working with my insurance company.


Reply

Thank you for your kind words! We look forward to seeing you again in the future!

StarStarStarStarStar Very happy and impressed with the entire experi... —    (Patient since 2021)

Very happy and impressed with the entire experience


Reply

Thank you so much for coming in to see us!

StarStarStarStarStar Love at first visit! :) —    (Patient since 2021)

Love this office. 2/8/19 was my first appt there. Dr Cooper was great, as well as Gus. Melinda was fab with her knowledge and patience helping me pick my frame! Front office was friendly, helpful and happy. Will stick with this practice. Thanks Guys!


Reply

Thank you for coming in to see us for your Eyecare! We look forward to seeing you again!

StarStarStarStarStar I enjoy the service I get from all the people ... —    (Patient since 2020)

I enjoy the service I get from all the people that work at the office


StarStarStarStarStar Great Place —    (Patient since 0001)

This place is excellent. The ladies up front are very nice every time I come in and the staff is top notch. Nice environment, friendly people, and quick service is the way to go! That’s what you get at Family Eyecare.


Reply

We will continue to give you the best Eyecare for years to come!

StarStarStarStarStar  —    (Patient since 2020)

Am very happy with the professional way the doctor presented himself. The exam was thorough and pleasant. Will be asking for the same doctor again. Great atmosphere as soon as you walk in.


Reply

Thank you so much!

StarStarStarStarStar This was the best medical care and customer ser... —    (Patient since 0001)

This was the best medical care and customer service I've ever encountered. I left happy. You can tell the morale comes from the top down. Everyone was pleasant, knowledgeable and focused on patient care in all ways. Thank you for such a great experience.


Reply

We are so thrilled that you had a wonderful visit with us! Thank you for your kind words. We look forward to serving you again for all of your Eyecare needs.

StarStarStarStarNo Star Staff is pleasant and helpful.  —    (Patient since 2020)

Staff is pleasant and helpful.


StarStarStarStarStar Dr. Troy Humphreys  —    (Patient since 2021)

Dr. Troy Humphreys and the entire staff are great. We have been going to Family Eyecare for years.


Reply

Thank you for being such a big part of our Family for all these years!

StarStarStarStarStar Best customer service I have ever experienced w... —    (Patient since 2022)

Best customer service I have ever experienced with Dr. Katie Braganza.


Reply

Thank you so much for your wonderful and kind words! We will continue to give you the best Eyecare!

StarStarStarStarStar All staff was very friendly and Dr. Becky Humph... —    (Patient since 2020)

All staff was very friendly and Dr. Becky Humphreys was great!!!


Reply

Thank you very much!

StarStarStarStarStar Feedback —    (Patient since 2021)

I've always had excellent care and service in the 6 years I've been a client/patient. The only concern is that the option on line to set an appointment does not work very well. I ve attempted on two separate occasions. The first was successful but I didn't receive confirmation of the appointment until I was sent the reminder. The second time I never received a response. I finally called in and made the appointment over the phone. I was very happy to get an appointment when I needed it. Thank you.


Reply

Thank you so much for your feedback and your patience. We are currently trying to work out the kinks in our system. Thank you for being a part of our Family!

StarStarStarStarStar Everyone was so kind and professional. All my ... —    (Patient since 0001)

Everyone was so kind and professional. All my fears and questions were answered


Reply

We are so happy that you came in to see us! We look forward to seeing you again!

StarStarStarStarStar Very pleased with the results —    (Patient since 2020)

Dr. Katie did a great job testing my eyes and providing a accurate eye prescription. She is very friendly and explains the testing result with great detail. Melinda was a great help in selecting possible replacement eye glasses, all the possible lense options, and costs. This was my first visit to Family Eyecare, and I am very pleased with the results.


Reply

We are thrilled that you had an great visit with! We will continue to give you the best Eyecare for many more years to come!

StarStarStarStarStar Great place! —    (Patient since 0001)

Professional, kind, helpful.... love this place!


Reply

Thank you! We love having you as part of our Family!

StarStarStarStarStar Family Eyecare Associates has a friendly atmosp... —    (Patient since 0001)

Family Eyecare Associates has a friendly atmosphere. Besides the doctors and staff being very helpful with medical and financial aspects of a visit, the facility has complete services from exams (medical and eyecare), to glasses, to contacts. They warranty their glasses and are up-to-date on all of the rebates, etc., for contacts.


Reply

Thank you so much for your kind words and for being a part of our Family! We look forward to serving you again for all of your Eyecare needs!

StarStarStarStarStar Definately would recommend!! —    (Patient since 2020)

Always friendly and quick. They answer any questions you may have. They even have an emergency line to call, which I have done, and it was super easy and helpful and put me at ease.


Reply

Thank you so much! We will continue to give you the best Eyecare for many years to come!

StarStarStarStarStar I have been a patient of Dr. Troy for several y... —    (Patient since 2020)

I have been a patient of Dr. Troy for several years. Would not change for anything.


Reply

Thank you! We are happy that you are part of our Family!

StarStarStarStarStar I have always been treated great here.  —    (Patient since 2021)

I have always been treated great here.


Reply

Thank you so much for coming in to see us!

StarStarStarStarStar Dr. Duffus Rocks —    (Patient since 0001)

Dr. Duffus and his assistants were very much helpful, understanding and provided me with the best care and pair of glasses needed.


StarStarStarStarStar  —    (Patient since 2021)

All of the snow had been moved into the Handicapped parking space


Reply

Thank you for letting us know. we appreciate your feedback!

StarStarStarStarStar Everyone is always so friendly and so accommoda... —    (Patient since 2021)

Everyone is always so friendly and so accommodating!


StarStarStarStarStar I saw Dr. Becky this visit. She is such an ass... —    (Patient since 2020)

I saw Dr. Becky this visit. She is such an asset to your business. She was so patient, and kind. A great doctor!!


Reply

We are thrilled that you had a wonderful visit with us! Thank you for your kind words. We look forward to seeing you again!

StarStarStarStarStar Very friendly staff, and excellent doctors. The... —    (Patient since 2021)

Very friendly staff, and excellent doctors. They are up on the latest technology.


Reply

Thank you so much for your kind words! We will continue to give you the best Eyecare!

StarStarStarStarStar Prefect n all ways I will see you next year and... —    (Patient since 2021)

Prefect n all ways I will see you next year and the year after and the year after


Reply

Thank you for coming in to see us! We are looking forward to it!

StarStarStarStarStar Have had very good service with Cori Cooper for... —    (Patient since 2020)

Have had very good service with Cori Cooper for years. She has been very professional and friendly.


Reply

Thank you for being a part of our Family! We look forward to seeing you again!

StarStarStarStarStar I got to my appointment on time and within thre... —    (Patient since 0001)

I got to my appointment on time and within three minutes I was seen by an associate who commenced testing my eyes. She then put me in a room and said "the doctor will be right with you" Huh, how many times have I heard that? And waited hours to see someone. Well, here, that is not true, the doc was in my room in less than two minutes. He spent an hour with me, answered all my questions and made me feel incredibly comfortable.


Reply

Thank you so much for your kind words! We understand how valuable time is and are thrilled that you had a wonderful experience with us!

StarStarStarStarStar Friendly and Helpful —    (Patient since 2020)

Dr. Cooper is very friendly, in fact all the staff at Family Eyecare Associates are, as well as understanding and helpful! I returned here after a not so great experience with another provider and was not disappointed.


Reply

Thank you for coming in to see us! We look forward to seeing you again for all of your Eyecare needs.

StarStarStarStarStar I have been a patient of Family Eye Care for ov... —    (Patient since 2020)

I have been a patient of Family Eye Care for over 30 years. I would never think of going anywhere else. Dr. Becky is my current care provider and although I am getting up in years, she is able to correct my vision to 20/20! I tell everyone about the wonderful care given at Family Eye Care.


Reply

Thank you so much for your kind words! We will continue to give you the best Eyecare for more years to come!

StarStarStarStarStar Everyone is polite friendly and efficient. —    (Patient since 2022)

Everyone is polite friendly and efficient.


StarStarStarStarStar You and your team are the Best. Just love you ... —    (Patient since 2020)

You and your team are the Best. Just love you all. Have a very merry Christmas..


StarStarStarStarStar  —    (Patient since 2020)

The staff and doctor Cooper were all excellent they were very helpful. Answered all my questions made me very comfortable will definitely be recommending and returning


StarStarStarStarStar I love this office. Everyone is professional an... —    (Patient since 2020)

I love this office. Everyone is professional and very kind.


StarStarStarStarStar Top Quality! —    (Patient since 0001)

The entire staff and management of them is exceptional; the quality of the eyecare services are of the highest caliber, My wife and I feel very fortunate to be associated with Family Eyecare Associates and Dr. Evan Marchant...


Reply

Thank you so much for being a part of our Family!

StarStarStarStarStar I've been going here for years....... —    (Patient since 2020)

I've been going here for years and have always had a pleasant experience. I've been seen by Dr. Marchant for about the last 5 years. Previously I was seen by Dr.Troy Humphreys. Always a thorough and very well communicated experience.


Reply

Thank you for being a part of our Family! We look forward to seeing you again for all your eye care needs.

StarStarStarStarStar Everyone was very friendly and welcoming. The y... —    (Patient since 2020)

Everyone was very friendly and welcoming. The young man who did the pretesting was very competent. Dr. Troy was very competent and made me feel my eye health is in excellent hands.


Reply

Thank you! We will continue to give you the best eye care for many years to come.

StarStarStarStarStar Great service. Beautiful office. Quick, frien... —    (Patient since 2020)

Great service. Beautiful office. Quick, friendly, thorough service.


Reply

Thank you so much! We look forward to seeing you again for all your Eyecare needs!

StarStarStarStarStar Always enjoy the experience. Time is taken to r... —    (Patient since 2020)

Always enjoy the experience. Time is taken to run tests and discuss any issues.


Reply

We are thrilled that your visit with us was enjoyable! Thank you and we look forward to seeing you again!

StarStarStarStarStar Awesome Staff & Doctors —    (Patient since 2020)

The office staff and doctors are all friendly and professional! I never feel rushed! Great experience year after year!


Reply

Thank you very much! We will continue to give you the best Eyecare for many more years to come!

StarStarStarStarStar Excellent care at Family Eyecare Associates —    (Patient since 2020)

I have been a patient at Family Eyecare Associates for many years and have always received excellent care. I am always impressed by the use of the newest technology and Dr. Marchant and the staff are so nice and helpful. I have recommended them to many friends and family over the years.


Reply

Thank you for being such a big part of our Family and your recommendations! We will continue to give you the best Eyecare!

StarStarStarStarStar The staff is always super friendly, professiona... —    (Patient since 2021)

The staff is always super friendly, professional and courteous. Dr. Troy is always positive and takes the time to explain everything that is going on with my eyes. Dr. Troy and the entire practice truly care about providing the best very best in eye care by staying up to date on the latest advances in procedures and technology; offering all of the best available options in looking after your vision needs.


Reply

Thank you so much for your kind words! All patients feedback is very valuable to us. We look forward to seeing you again!

StarStarStarStarStar Dr Duffus was very fantastic  —    (Patient since 2021)

Dr Duffus was very informative and took plenty of time making sure that we were well cared for.


Reply

Thank you and we will continue to give you the best Eyecare!

StarStarStarStarStar All your staff does an excellent job of taking ... —    (Patient since 2020)

All your staff does an excellent job of taking care of their patients.


StarStarStarStarStar Dr. Becky and the entire front desk staff  —    (Patient since 2020)

Dr. Becky and the entire front desk staff have always shown friendly smiles when checking in, professional skills when scheduling or collecting funds, and have been so courteous. The opticians are always available and displayed so much patience when assisting my granddaughter and I. It is a warm atmosphere being in the Family Eye Care Office.


Reply

Thank you for being a part of our Family! We look forward to serving you again for all of your Eyecare needs!

StarStarStarStarStar Everyone is very nice and helpful!Thank you fo... —    (Patient since 2020)

Everyone is very nice and helpful! Thank you for the service! Juanita


Reply

Thank you for coming in to see us!

StarStarStarStarStar Excellent Eye Care Experience! —    (Patient since 0001)

My experience at Family Eyecare was great! The technician was very nice and provided skilled services; Dr. Duffus was just fabulous - loved him; and my optician helped me pick out just the perfect pair of glasses. Overall, even though it's a "doctor" appointment, I thoroughly enjoyed every aspect of it (well, except the yellow goop you have to get in your eye!).


Reply

Thank you so much for your kind words! We will continue to give you the best eye care. (maybe next time with out the yellow goop for checking eye pressure, another method is on its way!)

StarStarStarStarStar Super Friendly Staff —    (Patient since 2021)

Everyone who helped me was friendly. It was a great office experience.


StarStarNo StarNo StarNo Star Not honoring appointment —    (Patient since 0001)

At my appointment, I made my husband an appointment for the next day due to an opening. When he showed up, the receptionist told him he didn’t have an appointment and she helped another client while ignoring my husband. This made him very upset.


Reply

Thank you for your feedback. One of our team members will contact you to discuss further.

StarStarStarStarStar Great team and great service! —    (Patient since 2021)

Great team and great service!


StarStarStarStarStar This is the first time that I had difficulty in... —    (Patient since 2020)

This is the first time that I had difficulty in making an appointment. I initially used the online form to request an appointment but after several days, I had no contact from the office. I tried again and got the message on the phone line that everyone was busy but if I would leave my name and number, someone would call me back. Again, after waiting for a few days with no contact back from the office, I decided I would try once again. This time I was actually able to speak to a live person. When I tried to explain to her my frustration her response was "but you have me now, don't worry about it." This was not the response I was expecting. I would have hoped that she would have acknowledged my frustration and apologize for the lack of return calls/contact from the office. Instead, I was given a curt reply with no response of "I will check into that for you, so sorry that it happened." If I did not love my eye doctor (Evan Marchant) I would have probably taken my business to another provider.


Reply

Thank you for you response. We very much appreciate all patients feedback as it allows us to grow. We apologize about the delay of talking to someone live. We are currently working out the kinks of our new phone system however one of our team members will contact you to discuss this matter further. Thank you again.

StarStarStarStarStar I have been coming to Family EyeCare for over 2... —    (Patient since 0001)

I have been coming to Family EyeCare for over 20 years. The doctors and staff are always professional and caring.


Reply

Thank you for your kind words! We love having you being such a big part of our family! We will continue to give you the best eye care for many more years to come.

StarStarStarStarStar Dr Duffus is excellent, compassionate and carin... —    (Patient since 2020)

Dr Duffus is excellent, compassionate and caring .. well trained


StarStarStarStarStar I have gone to Family eyecare for 18 years and ... —    (Patient since 0001)

I have gone to Family eyecare for 18 years and love being greeted with A smile, efficient personnel . Dr. Humphrey’s is great. I don’t have one Complaint.


StarStarStarStarStar We would never seek eye care elsewhere —    (Patient since 2020)

We would never seek eye care elsewhere


Reply

We appreciate you coming in to see us!

StarStarStarStarStar Everyone is very professional with high levels ... —    (Patient since 2020)

Everyone is very professional with high levels of expertise


Reply

It's always a joy to see you! We look forward to serving you again for all of your Eyecare needs.

StarStarStarStarStar Excellent service. I come all the way from Truc... —    (Patient since 2020)

Excellent service. I come all the way from Truckee to see dr Troy


Reply

Thank you for coming a long way to see us! We will continue to give you the best Eyecare!

StarStarStarStarStar Dr. Duffus is the best!!!! —    (Patient since 2021)

Dr. Duffus is the best!!!!


StarStarStarStarStar Professional, courteous, and helpful office  —    (Patient since 0001)

Every person I encountered during my visit was professional, courteous, and made me feel they were listening to me.


Reply

Thank you for your kind words! We appreciate you being a part of our family!

StarStarStarStarStar This place is high-tech! Best eye care health ... —    (Patient since 0001)

This place is high-tech! Best eye care health around...why spend your money anywhere else when you can have the best - right here in Sparks!


Reply

Thank you so much! That's what we strive for! "To provide the highest level of eye care to our patients."

StarStarStarStarStar I appreciate the friendly staff —    (Patient since 2020)

I appreciate the friendly staff


StarStarStarStarStar Excellent staff and Dr. Cooper is the best!  —    (Patient since 2021)

The staff at family eye care associates is very professional, friendly and accomodating. They go out of their way to help you and work with you for whatever you need. Dr. Cooper is exceptional! I can tell that she really cares about me and my needs and provides excellent care! I am so glad I found this place and will continue to go here for all my eyecare needs.


StarStarStarStarStar Dr. Becky is the best. Love the whole office st... —    (Patient since 2020)

Dr. Becky is the best. Love the whole office staff. Especially Drew😃


Reply

Thank you so much for your kind words! We appreciate you being a part of our family!

StarStarStarStarStar I always feel welcome and wanted here. The staf... —    (Patient since 2020)

I always feel welcome and wanted here. The staff is proficient, but moreover kind and accomodating. Dr. Becky makes me feel special! Since I'm unable to communicate myself, my mom is doing it for me.


Reply

We always enjoy to see you at your visits! Thank you for being a part of our family!

StarStarStarStarStar Great friendly and competent service. —    (Patient since 2020)

Great friendly and competent service.


StarStarStarStarStar Wouldn’t let anyone else take care of my eyes. ... —    (Patient since 2021)

Wouldn’t let anyone else take care of my eyes.


StarStarStarStarStar Excellent as always! Thank you for the great c... —    (Patient since 2021)

Excellent as always! Thank you for the great care!!


Reply

Thank you for being a part of our Family!

StarStarStarStarStar Very professional work place and friendly atmos... —    (Patient since 2021)

Very professional work place and friendly atmosphere.


Reply

Thank you for your kind words! We look forward to serving you again for your eye care needs!

StarStarStarStarStar I've always been very pleased with your service... —    (Patient since 0001)

I've always been very pleased with your service and Dr Marchant and Dr Troy Humphries. That is why I've been coming to you for about 20 years. Please keep up the great work!


Reply

Thank you so much for coming in to see us for all those years and many more to come!

StarStarStarStarStar Have went Family Eye for many years. I am very ... —    (Patient since 2022)

Have went Family Eye for many years. I am very happy with their service


Reply

Thank you for being a part of our Family!

StarStarStarStarStar The clear choice —    (Patient since 0001)

Goodness. My visit here was simply outstanding. Each procedure was cordially and clearly described, and Doctor Marchant gave a clear explanation of my eyes' results. Each staff member I came in contact with was warm and polite. Definitely coming back for my eye needs!


Reply

We are so thrilled that you had a wonderful visit with us! We look forward to seeing you again!

StarStarStarStarStar Great Service —    (Patient since 0001)

My eye exam went well. Everyone in the office had a smile on their face, were professional and courteous. Dr Cooper was great.


StarStarStarStarStar Someone didn't put the correct rx that dr. beck... —    (Patient since 0001)

Someone didn't put the correct rx that dr. beckie had ordered in my glasses, i am very upset, i thot i was going blind! Someone shud be reprimanded, most definitely the person who gave me the glasses, they most definitely shud have checked the rx b4 guving my glasses to me.


StarStarStarStarStar Wonderful office with amazing people!  —    (Patient since 2021)

Wonderful office with amazing people!


StarStarStarStarStar Amazing friendly staff and I felt very welcomed... —    (Patient since 0001)

Amazing friendly staff and I felt very welcomed