Family Eye Care

Dr. Brian Jacks

Star Star Star Star Star 93 Reviews

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Reviews

StarStarStarStarStar Excellent in every respect! Thank You!! —    (Patient since 2021)

Excellent in every respect! Thank You!!


StarStarStarStarStar Highly recommend! —    (Patient since 2021)

I love the Drs and staff and Family Eye Care. I had RK 30 yrs ago so my eyes change prescription over the course of the day now. They are very willing to work with me to help ensure I see the best I can though out the day. Thank you


StarStarStarStarStar Love the service that we get each time we go in... —    (Patient since 0001)

Love the service that we get each time we go in for our eye exams from the front office staff to the doctor!


StarStarStarStarStar This is unequivocally the best. Serious issues ... —    (Patient since 2019)

This is unequivocally the best. Serious issues move you immediately to the front. Kindness, professional service is standard. This business is people oriented w/ a caring touch. Remarkable.


StarStarStarStarStar Friendly, competent, and fair. It’s nice to be ... —    (Patient since 0001)

Friendly, competent, and fair. It’s nice to be treated well at Family Eye Care, from the receptionists, to the technicians, and the doctors. I highly recommend Family Eye Care!


StarStarStarStarStar I always feel like I am with family when at the... —    (Patient since 0001)

I always feel like I am with family when at the office. Dr. Boyd is very thorough and gives explanations for every result of my testing. When we were finished, he asked me how to catch Ling Cod on Lake Chelan. Family!


StarStarStarStarStar Great service had an emergency they got me righ... —    (Patient since 0001)

Great service had an emergency they got me right in no wait.


StarStarStarStarStar Great service. Dr. Jacks is great at answering ... —    (Patient since 0001)

Great service. Dr. Jacks is great at answering questions and making a patient comfortable. Thanks.


StarStarStarStarStar Very satisfied —    (Patient since 0001)

Very satisfied. Have been coming here since mid-1970.


StarStarStarStarStar Great place to take the whole family —    (Patient since 0001)

Everyone in this office is friendly and they're always running on time.


StarStarStarNo StarNo Star LEFT EYE CONDITION —    (Patient since 2021)

For whatever reason, Dr. Bruce seemed rushed and short with the exam. My impression was that he was perhaps "running behind" on schedule and patients were waiting longer than normal (as I was). Granted, I didn't digest the information totally concerning the new condition of my left eye, but I have since put to paper my questions and will schedule a "consultation" appointment when my new glasses/frames are received. Thank You.


StarStarStarStarStar Always treated well with kindness, dignity and ... —    (Patient since 0001)

Always treated well with kindness, dignity and consideration for one’s financial circumstances. I LOVE Dr. Bruce and his staff.


StarStarStarStarStar The staff is very efficient and friendly. —    (Patient since 0001)

The staff is very efficient and friendly.


StarStarStarStarStar Great eye care!! —    (Patient since 0001)

Very nice people work here! Dr Jack is very thorough and really cares!!


StarStarStarStarStar Every individual from the receptionist to the d... —    (Patient since 0001)

Every individual from the receptionist to the doctor are very friendly, efficient and professional. I am very happy with my choice in eye care team.


StarStarNo StarNo StarNo Star  —    (Patient since 0001)

Staff was nice , but it i felt rushed. Also the doctor didn't answer questions


StarStarStarStarStar If you must go to the doctor this is a great pl... —    (Patient since 2021)

If you must go to the doctor this is a great place to go. Friendly and knowledgeable staff, techs, and docs.


StarStarStarStarStar Always received outstanding care & wonderful se... —    (Patient since 2019)

Always received outstanding care & wonderful service. In an emergency, Karen made my appnt promptly w/ Dr. Bruce. Problem diagnosed quickly, meds called into pharmacy, & my possession within 2hiurs. Unbelievable efficient service. Thank you Dr. Bruce Robertson & Karen


StarStarStarStarStar Fantastic office —    (Patient since 0001)

Our family of 9 goes to Family Eye Care and we love the whole staff, they are all personable and helpful.


StarStarStarStarStar It’s always a pleasure to see Dr. Marks —    (Patient since 0001)

It’s always a pleasure to see Dr. Marks, so patient, thorough in his examinations and very friendly. He takes time to listen to your complaints and explains very clearly what the problems are. Excellent bedside manners. The staff is also very helpful.


StarStarStarStarStar Best eye care —    (Patient since 0001)

Friendly staff and Dr Boyd is amazing. Professional and caring.


StarStarStarStarStar Great patient care! —    (Patient since 0001)

Our family is very pleased with the care and attention we receive at Family Eye Care. Our family looks forward to our yearly visits and eyecare with Dr. Boyd Robertson.


StarStarStarStarStar I always feel that I am listened to and my ques... —    (Patient since 0001)

I always feel that I am listened to and my questions are answered. I have been going here for years and plan on continuing for many more.


StarStarStarStarStar Excellent!! —    (Patient since 0001)

It’s always a pleasure to visit this office. The staff are friendly and efficient and Dr. Jacks is always soooo nice, takes time to answer all your questions and listens to what you have to say. He gets 110% in bed-side manners!


StarStarStarStarStar I had the best service here. The staff was exce... —    (Patient since 0001)

I had the best service here. The staff was excellent. Dr Jack was awesome. He explained about my eyes, and was very friendly, and Professional. I will refer all my family and friends to Family Eye Care.


StarStarStarStarStar Highly recommended —    (Patient since 2021)

The issues I have with my eyes make things a bit more difficult but I always feel Dr Jacks has not only great skill and knowedge but also a great deal of patience. I highly recommend Family Eye care!


StarStarStarStarStar Dr. Jacks is always the best. Whenever my glass... —    (Patient since 2020)

Dr. Jacks is always the best. Whenever my glasses need a repair or adjustments the ladies are right on it and do a super job. My wife and I are going to be loyal customers forever. Keep up the great work.


StarStarStarStarStar 10/10 Was a great experience across the board! —    (Patient since 2021)

10/10 Was a great experience across the board! Everyone was extremely helpful and wonderful to talk to. Thanks for being awesome!


StarStarStarStarStar Drove 4 hours from new home for exam due to an ... —    (Patient since 0001)

Drove 4 hours from new home for exam due to an eye issue because I knew I’d get straight answer from Dr Bruce. I was not disappointed!


StarStarStarStarStar Had a good visit glad that I could get in.  —    (Patient since 0001)

Had a good visit glad that I could get in.


StarStarStarStarStar Dr. Bruce is phenomenal  —    (Patient since 0001)

Most intelligent man and also has an impeccable memory. Makes you feel truly cared for and goes well out of his way as a provider to provide excellent care. Have been with him for about 15 years now. Would recommend him to anyone.


StarStarStarStarStar A+ Service and Professional Eye Care. —    (Patient since 2021)

Prompt, courteous, friendly and professional service by front counter staff, eye ware staff and especially Dr. Bruce Robertson. Not a surprise as service during my appointment was performed by all at a consistent level of excellence like all my previous appointments through the years.


StarStarStarStarStar Great as always!!!! Dr. Bruce and Staff were p... —    (Patient since 0001)

Great as always!!!! Dr. Bruce and Staff were prompt and professional!


StarStarStarStarNo Star Boyd is very personable and knowledgeable. —    (Patient since 2021)

Boyd is very personable and knowledgeable.


StarStarStarStarStar Warm, friendly, professional! —    (Patient since 0001)

Warm, friendly, professional!


StarStarStarStarStar weiss ring  —    (Patient since 0001)

Was so glad they could get me in on such short notice😄👍the out come was great news.


StarStarStarStarStar Honest health care —    (Patient since 2020)

Honest health care and qualified providers. I enjoy conversing with Dr. Jacks.


StarStarStarStarStar Dr. Brian Jacks is the best just like his Dad —    (Patient since 0001)

Dr. Brian Jacks is the best just like his father before him. Amy and the rest of the staff are always friendly and helpful. I recommend everyone go here.


StarStarStarStarStar Friendly and helpful  —    (Patient since 2019)

I was able to see the doctor same day I called for appointment. Minimal wait in the waiting room. Both doctor and staff were very friendly and helpful!


StarStarStarStarStar I feel like I'm in excellent hands when I go to... —    (Patient since 0001)

I feel like I'm in excellent hands when I go to Family Eye Care. Dr. Jacks always remembers my case and interests and engages in friendly conversation. The front staff are welcoming and have enthusiastic attitudes while being professional. The lab group spends time to make sure I'm fitted well and happy with my choices.


StarStarStarStarStar Excellent  —    (Patient since 2019)

Excellent, as always. Won't to go anyplace else.


StarStarStarStarStar Boyd is efficient and organized in addition to ... —    (Patient since 2021)

Boyd is efficient and organized in addition to being warm and friendly.


StarStarStarStarStar Family Eye Care is a great office filled with g... —    (Patient since 0001)

Family Eye Care is a great office filled with great staff! I never have to wait more than 5 minutes if that. They get the testing done quickly as well, and have always accurately diagnosed me. No hassle, no stress.


StarStarStarStarStar VISIT WAS A+ AS USUAL —    (Patient since 2021)

Have been a long time patient. Dr. Bruce and his staff are always friendly, courteous and very professional. This visit was more of the same!! Dr. Bruce is highly skilled and a true professional that I completely trust.


StarStarStarStarStar Excellent service at Family Eye Care. Our famil... —    (Patient since 0001)

Excellent service at Family Eye Care. Our family has been going to Dr Boyd Robertson, the son, for years and always had a great experience. He is very caring and concerned about our eye care and would highly recommend this practice. Even after the children grew up, he asks about them and genuinely cares about the whole family.


StarStarStarStarStar Time efficient, I was out of there within 20 mi... —    (Patient since 2022)

Time efficient, I was out of there within 20 minutes! Staff is always nice! Definitely recommend them to anyone looking for an eye doctor!


StarStarStarStarStar Very friendly. Dr. Jacks is personable and prof... —    (Patient since 2021)

Very friendly. Dr. Jacks is personable and professional


StarStarStarStarStar i would reccomend Dr. Jacks and Family Eye Care... —    (Patient since 0001)

i would recommend Dr. Jacks and Family Eye Care to anyone wishing professional and courteous eye care.


StarStarStarStarStar Dr. Jacks was very pleasant and spent plenty of... —    (Patient since 0001)

Dr. Jacks was very pleasant and spent plenty of time with me. He was thorough with his exam as well as his explanation of what I was dealing with and a course of corrective action.


StarStarStarStarStar Long-term professional and friendly service —    (Patient since 0001)

I have been a patient of Family Eye Care for 20 plus years. They have always provided me high quality and friendly service. Because of my history with Family Eye Care, which includes several sight issues, and their professional and friendly service, I now drive over five hours from my home on Whidbey Island for my periodic appointments.


StarStarStarStarStar I highly recommend Family Eye Care —    (Patient since 0001)

Great place for eye care! Dr. Bruce Robertson in particular and the support staff are outstanding, caring and conscientious professionals who pay attention to detail, and more importantly they pay attention to their clients.


StarStarStarStarStar The absolute best eye clinic  —    (Patient since 0001)

The absolute best eye clinic


StarStarStarStarNo Star Warm, friendly, and professional —    (Patient since 2021)

Warm, friendly, and professional


StarStarStarStarStar My mother has tried to get me to go else where ... —    (Patient since 0001)

My mother has tried to get me to go else where and I've refused to. I love Dr jacks!


StarStarStarStarStar "A+" Again and As Usual —    (Patient since 2021)

As always, Dr. Bruce and all the staff greeted me with smiles and courteous service. Bruce's exam was thorough and left no questions unanswered. "A+" again and as usual.


StarStarStarStarStar Doc. Boyd is great! Very professional and very... —    (Patient since 0001)

Doc. Boyd is great! Very professional and very knowledgeable. I highly recommend seeing him for your eye needs.


StarStarStarStarStar Excellent prompt knowledgeable service! —    (Patient since 0001)

Excellent prompt knowledgeable service!


StarStarStarStarStar Family Eye Care - Personal and Professional —    (Patient since 0001)

Family Eye Care has for many years provided me personalized and very professional eye care. I have borderline glaucoma, cataracts and macular pucker, a degenerative eye disease. Hence, good eye care is critical for me and my quality of life. I would recommend Family Eye Care to others, independent of what degree of eye care they need or what eye problems they might be experiencing.


StarStarStarStarStar I had already told my sister about Family Eye C... —    (Patient since 0001)

I had already told my sister about Family Eye Care she went there and like it even took her son.


StarStarStarStarStar Family Eye Care has been taking care of my visi... —    (Patient since 0001)

Family Eye Care has been taking care of my vision needs for ? 25 years or so and always excellent service, care and friendliness.


StarStarStarStarStar I WILL HAVE LUBED EYES AGAIN!! —    (Patient since 2021)

As always the staff and Dr. Bruce were very welcoming, professional and informative during my appointment. Dr. Bruce explained thoroughly his diagnosis and the procedure to correct same, including the fact that unfortunately the procedure was not covered by Medicare or Premera. The specialist who performed the procedure was very knowledgeable and explained in detail the process and the follow up rehab for me to facilitate the procedures complete success.


StarStarStarStarStar We always have a wonderful experience and the s... —    (Patient since 2021)

We always have a wonderful experience and the staff is wonderful and friendly.


StarStarStarStarStar Great place, very thorough, kind, and caring.!!... —    (Patient since 0001)

Great place, very thorough, kind, and caring.!!! Would recommend this place 100%..


StarStarStarStarStar It is always a pleasure to come in for my eye ... —    (Patient since 2021)

It is always a pleasure to come in for my eye exam. The eye clinic staff is always professionally consider in their duty.


StarStarStarStarStar A+ VISIT / EXAM —    (Patient since 2021)

As always, very friendly, prompt and professional service by all the staff and Dr. Bruce. Wait was a very short time. Met Dr. Janks for first time and found out he graduated with oldest son Aric. Top notch exam and clear plan on proceeding for the future.


StarStarStarStarStar Eye health —    (Patient since 0001)

Always friendly and helpful staff at your business.


StarStarStarStarStar Worthwhile eye exam —    (Patient since 0001)

The doctor and staff were very professional. I appreciated that they encouraged questions. Glad I came in.


StarStarStarStarStar  —    (Patient since 0001)

My visit to Family Eye Care was very pleasant. Everyone was friendly and professional. All my needs were addressed thoroughly but in a short period of time.


StarStarStarStarStar Historical and Current Quality Service —    (Patient since 0001)

Your eye clinic and staff have always been professional and efficient. I have been a patient for many years, and I travel over 200 miles each way on each visit to maintain continuity with my eye doctor because of my medical history and because of the good service provided.


StarStarStarStarStar service was excellent, Dr. Bruce Robertson is very thorough —    (Patient since 2017)

service was excellent, Dr. Bruce Robertson is very thorough


StarStarNo StarNo StarNo Star We love our eye Doctors and had a great experiences with them but the staff is rude and... —    (Patient since 0001)

We love our eye Doctors and had a great experiences with them but the staff is rude and unorganized. We have been going to Family Eye Care for over 15 years and the last several visits the front office staff have always been rude and can never find your glasses, or contacts. We are truly sad that this maybe our last visit with the Doctors due to unprofessional and rude staff. There are too many other places that would love our business. We were told we would have our glasses in two weeks after two weeks my daughter who is 19 years old called to see if her glasses were in and was told on the phone they were, so she drove from West Pasco to get them but when she arrived she was confronted with a rude receptionist who told her to sit and after waiting 5 minutes she come out and was short with my daughter and asked person information across the room and then made her wait another 15 minutes till someone else came out and informed her they were not there. She left upset.


StarStarStarStarStar Dr. Brian is doing an excellent job at getting the office into the 21st Century —    (Patient since 2021)

Dr. Brian is doing an excellent job at getting the office into the 21st Century. But one thing I'd like to see is a guest portal into the Family Eye Care internet to use while waiting to see the doctors.


StarStarStarStarStar I am usually out of the office, before the time of my appt —    (Patient since 2019)

I am usually out of the office, before the time of my appt. There are times, when I arrive home,before the time of my appt. I have been a patient for around 15 years and have never had a bad experience.


StarStarStarStarNo Star Thorough and Efficient —    (Patient since 0001)

Professional and friendly atmosphere and service. Timely, Dr. Jacks listens to needs and presents options with recommendations but without pressure.


StarStarStarStarStar Excellent service —    (Patient since 0001)

Excellent , I would recommend Family Eye Care without question!


StarStarStarStarStar Dr. Bruce exam showed that he detected a secondary cataract forming in my right eye —    (Patient since 2021)

Dr. Bruce exam showed that he detected a secondary cataract forming in my right eye. At this time he advised that it needed to grow prior to scheduling removal. I failed to ask when he would like to examine again. 6 months?? Next year's annual exam?? Perhaps you could ask and then send me an email with advise. Thanks, Steve


StarStarStarStarStar Always enjoy my visits to my eye care professionals —    (Patient since 2021)

Always enjoy my visits to my eye care professionals. I've gotten to know several of them over the years. Since it seems you are sliding towards the 21st Century, one thing I'd like to see is a "Guest" internet connection so your patients can do some "surfing" while waiting.


StarStarStarStarStar We know that you do a very good job. Thank youBill & Hazel Gallacher —    (Patient since 2020)

We know that you do a very good job. Thank you Bill & Hazel Gallacher


StarStarStarStarStar I have Medicare, so insurance options were not a topic of discussion.  —    (Patient since 0001)

I have Medicare, so insurance options were not a topic of discussion.


StarStarStarStarStar I requested a copy of my prescription and was informed it would be emailed to me —    (Patient since 0001)

I requested a copy of my prescription and was informed it would be emailed to me. Still waiting the email to be delivered: jbreneman@unitedway-bfco.com Thank you. Also... I would like to confirm that the bifocals for my new prescription will be no line visible. Can you tell me what was ordered? Thank you. Jo, 783.4102


StarStarStarStarStar vision appointment —    (Patient since 2021)

As always my vision appointment was met by very friendly and professional service by Dr. Bruce and staff.


StarStarStarStarStar I really like the text message and e-mail reminders of my appointment. —    (Patient since 0001)

I really like the text message and e-mail reminders of my appointment.


StarStarStarStarStar Cannot comment on item number 3 above. We didn't discuss insurance at all —    (Patient since 0001)

Cannot comment on item number 3 above. We didn't discuss insurance at all. It was the least of my concerns.


StarStarStarStarStar Everyone was very helpful. I appreciated the help I got with my insurance. —    (Patient since 0001)

Everyone was very helpful. I appreciated the help I got with my insurance.


StarStarStarStarStar Excellent As Always !! —    (Patient since 2021)

Dr. Bruce very thorough and patient specific in exam. Support staff all very cordial, friendly and courteous as usual.


StarStarStarStarStar Just need to eliminate the more expensive tests, as they are generally not covered and my eyes are... —    (Patient since 2019)

Just need to eliminate the more expensive tests, as they are generally not covered and my eyes are not going to improve.


StarStarStarStarStar April was very helpful in fitting and trying on glasses —    (Patient since 0001)

April was very helpful in fitting and trying on glasses. The other person before her though could not answer any questions regarding insurance coverage though. We waited for April to finish, she is very knowledgeable, helpful and friendly.


StarStarStarStarStar The wait time needs to be short or at least monitored. —    (Patient since 0001)

The wait time needs to be short or at least monitored.


StarStarStarStarStar First time with Brian and it was great. Paul —    (Patient since 0001)

First time with Brian and it was great. Paul


StarStarStarStarNo Star Sonia Portales —    (Patient since 2021)

I have always taken my children and myself to The Family Eye Care...


StarStarStarStarStar Excellent As Always —    (Patient since 2021)

Would like to see "transition lenses" manufactured by Transitions available through your office


StarStarStarStarStar Great place for eye care, thanks for being there. —    (Patient since 0001)

Great place for eye care, thanks for being there.


StarStarStarStarNo Star Happy —    (Patient since 0001)

I am very happy with my visit.