Reviews

This is unequivocally the best. Serious issues move you immediately to the front. Kindness, professional service is standard. This business is people oriented w/ a caring touch. Remarkable.

May 5, 2021

Friendly, competent, and fair. It’s nice to be treated well at Family Eye Care, from the receptionists, to the technicians, and the doctors. I highly recommend Family Eye Care!

Apr 19, 2021

I always feel like I am with family when at the office. Dr. Boyd is very thorough and gives explanations for every result of my testing. When we were finished, he asked me how to catch Ling Cod on Lake Chelan. Family!

Mar 25, 2021

Great service had an emergency they got me right in no wait.

Mar 24, 2021

Great service. Dr. Jacks is great at answering questions and making a patient comfortable. Thanks.

Mar 20, 2021

Very satisfied. Have been coming here since mid-1970.

Mar 19, 2021

Everyone in this office is friendly and they're always running on time.

Mar 11, 2021

For whatever reason, Dr. Bruce seemed rushed and short with the exam. My impression was that he was perhaps "running behind" on schedule and patients were waiting longer than normal (as I was). Granted, I didn't digest the information totally concerning the new condition of my left eye, but I have since put to paper my questions and will schedule a "consultation" appointment when my new glasses/frames are received. Thank You.

Mar 8, 2021

Always treated well with kindness, dignity and consideration for one’s financial circumstances. I LOVE Dr. Bruce and his staff.

Mar 3, 2021

The staff is very efficient and friendly.

Feb 26, 2021

Very nice people work here! Dr Jack is very thorough and really cares!!

Feb 5, 2021

Every individual from the receptionist to the doctor are very friendly, efficient and professional. I am very happy with my choice in eye care team.

Jan 28, 2021

Staff was nice , but it i felt rushed. Also the doctor didn't answer questions

Jan 28, 2021

If you must go to the doctor this is a great place to go. Friendly and knowledgeable staff, techs, and docs.

Jan 9, 2021

Always received outstanding care & wonderful service. In an emergency, Karen made my appnt promptly w/ Dr. Bruce. Problem diagnosed quickly, meds called into pharmacy, & my possession within 2hiurs. Unbelievable efficient service. Thank you Dr. Bruce Robertson & Karen

Jan 8, 2021

Our family of 9 goes to Family Eye Care and we love the whole staff, they are all personable and helpful.

Dec 18, 2020

It’s always a pleasure to see Dr. Marks, so patient, thorough in his examinations and very friendly. He takes time to listen to your complaints and explains very clearly what the problems are. Excellent bedside manners. The staff is also very helpful.

Dec 9, 2020

Friendly staff and Dr Boyd is amazing. Professional and caring.

Dec 3, 2020

Our family is very pleased with the care and attention we receive at Family Eye Care. Our family looks forward to our yearly visits and eyecare with Dr. Boyd Robertson.

Sep 29, 2020

I always feel that I am listened to and my questions are answered. I have been going here for years and plan on continuing for many more.

Aug 26, 2020

It’s always a pleasure to visit this office. The staff are friendly and efficient and Dr. Jacks is always soooo nice, takes time to answer all your questions and listens to what you have to say. He gets 110% in bed-side manners!

Aug 8, 2020

I had the best service here. The staff was excellent. Dr Jack was awesome. He explained about my eyes, and was very friendly, and Professional. I will refer all my family and friends to Family Eye Care.

Aug 7, 2020

The issues I have with my eyes make things a bit more difficult but I always feel Dr Jacks has not only great skill and knowedge but also a great deal of patience. I highly recommend Family Eye care!

Jul 10, 2020

Dr. Jacks is always the best. Whenever my glasses need a repair or adjustments the ladies are right on it and do a super job. My wife and I are going to be loyal customers forever. Keep up the great work.

Jun 26, 2020

10/10 Was a great experience across the board! Everyone was extremely helpful and wonderful to talk to. Thanks for being awesome!

Jun 25, 2020

Drove 4 hours from new home for exam due to an eye issue because I knew I’d get straight answer from Dr Bruce. I was not disappointed!

Jun 22, 2020

Had a good visit glad that I could get in.

Jun 5, 2020

Most intelligent man and also has an impeccable memory. Makes you feel truly cared for and goes well out of his way as a provider to provide excellent care. Have been with him for about 15 years now. Would recommend him to anyone.

May 29, 2020

Prompt, courteous, friendly and professional service by front counter staff, eye ware staff and especially Dr. Bruce Robertson. Not a surprise as service during my appointment was performed by all at a consistent level of excellence like all my previous appointments through the years.

Feb 18, 2020

Great as always!!!! Dr. Bruce and Staff were prompt and professional!

Feb 18, 2020

Boyd is very personable and knowledgeable.

Jan 22, 2020

Warm, friendly, professional!

Jan 22, 2020

Was so glad they could get me in on such short notice😄👍the out come was great news.

Nov 25, 2019

Honest health care and qualified providers. I enjoy conversing with Dr. Jacks.

Nov 7, 2019

Dr. Brian Jacks is the best just like his father before him. Amy and the rest of the staff are always friendly and helpful. I recommend everyone go here.

Oct 19, 2019

I was able to see the doctor same day I called for appointment. Minimal wait in the waiting room. Both doctor and staff were very friendly and helpful!

Oct 5, 2019

I feel like I'm in excellent hands when I go to Family Eye Care. Dr. Jacks always remembers my case and interests and engages in friendly conversation. The front staff are welcoming and have enthusiastic attitudes while being professional. The lab group spends time to make sure I'm fitted well and happy with my choices.

Sep 18, 2019

Excellent, as always. Won't to go anyplace else.

Jul 25, 2019

Boyd is efficient and organized in addition to being warm and friendly.

Jul 24, 2019

Family Eye Care is a great office filled with great staff! I never have to wait more than 5 minutes if that. They get the testing done quickly as well, and have always accurately diagnosed me. No hassle, no stress.

Feb 11, 2019

Have been a long time patient. Dr. Bruce and his staff are always friendly, courteous and very professional. This visit was more of the same!! Dr. Bruce is highly skilled and a true professional that I completely trust.

Jan 25, 2019

Excellent service at Family Eye Care. Our family has been going to Dr Boyd Robertson, the son, for years and always had a great experience. He is very caring and concerned about our eye care and would highly recommend this practice. Even after the children grew up, he asks about them and genuinely cares about the whole family.

Jan 1, 2019

Time efficient, I was out of there within 20 minutes! Staff is always nice! Definitely recommend them to anyone looking for an eye doctor!

Dec 31, 2018

Very friendly. Dr. Jacks is personable and professional

Dec 7, 2018

i would recommend Dr. Jacks and Family Eye Care to anyone wishing professional and courteous eye care.

Nov 10, 2018

Dr. Jacks was very pleasant and spent plenty of time with me. He was thorough with his exam as well as his explanation of what I was dealing with and a course of corrective action.

Nov 9, 2018

I have been a patient of Family Eye Care for 20 plus years. They have always provided me high quality and friendly service. Because of my history with Family Eye Care, which includes several sight issues, and their professional and friendly service, I now drive over five hours from my home on Whidbey Island for my periodic appointments.

Oct 29, 2018

Great place for eye care! Dr. Bruce Robertson in particular and the support staff are outstanding, caring and conscientious professionals who pay attention to detail, and more importantly they pay attention to their clients.

Oct 5, 2018

The absolute best eye clinic

Aug 23, 2018

Warm, friendly, and professional

Aug 22, 2018

My mother has tried to get me to go else where and I've refused to. I love Dr jacks!

Feb 22, 2018

As always, Dr. Bruce and all the staff greeted me with smiles and courteous service. Bruce's exam was thorough and left no questions unanswered. "A+" again and as usual.

Jan 19, 2018

Doc. Boyd is great! Very professional and very knowledgeable. I highly recommend seeing him for your eye needs.

Dec 21, 2017

Excellent prompt knowledgeable service!

Dec 6, 2017

Family Eye Care has for many years provided me personalized and very professional eye care. I have borderline glaucoma, cataracts and macular pucker, a degenerative eye disease. Hence, good eye care is critical for me and my quality of life. I would recommend Family Eye Care to others, independent of what degree of eye care they need or what eye problems they might be experiencing.

Nov 25, 2017

I had already told my sister about Family Eye Care she went there and like it even took her son.

Nov 10, 2017

Family Eye Care has been taking care of my vision needs for ? 25 years or so and always excellent service, care and friendliness.

Oct 29, 2017

As always the staff and Dr. Bruce were very welcoming, professional and informative during my appointment. Dr. Bruce explained thoroughly his diagnosis and the procedure to correct same, including the fact that unfortunately the procedure was not covered by Medicare or Premera. The specialist who performed the procedure was very knowledgeable and explained in detail the process and the follow up rehab for me to facilitate the procedures complete success.

Oct 14, 2017

We always have a wonderful experience and the staff is wonderful and friendly.

Aug 17, 2017

Great place, very thorough, kind, and caring.!!! Would recommend this place 100%..

Jun 23, 2017

It is always a pleasure to come in for my eye exam. The eye clinic staff is always professionally consider in their duty.

Jan 3, 2017

As always, very friendly, prompt and professional service by all the staff and Dr. Bruce. Wait was a very short time. Met Dr. Janks for first time and found out he graduated with oldest son Aric. Top notch exam and clear plan on proceeding for the future.

Dec 9, 2016

Always friendly and helpful staff at your business.

Dec 2, 2016

The doctor and staff were very professional. I appreciated that they encouraged questions. Glad I came in.

Nov 3, 2016

My visit to Family Eye Care was very pleasant. Everyone was friendly and professional. All my needs were addressed thoroughly but in a short period of time.

Jun 24, 2016

Your eye clinic and staff have always been professional and efficient. I have been a patient for many years, and I travel over 200 miles each way on each visit to maintain continuity with my eye doctor because of my medical history and because of the good service provided.

May 18, 2016

service was excellent, Dr. Bruce Robertson is very thorough

Apr 1, 2016

We love our eye Doctors and had a great experiences with them but the staff is rude and unorganized. We have been going to Family Eye Care for over 15 years and the last several visits the front office staff have always been rude and can never find your glasses, or contacts. We are truly sad that this maybe our last visit with the Doctors due to unprofessional and rude staff. There are too many other places that would love our business. We were told we would have our glasses in two weeks after two weeks my daughter who is 19 years old called to see if her glasses were in and was told on the phone they were, so she drove from West Pasco to get them but when she arrived she was confronted with a rude receptionist who told her to sit and after waiting 5 minutes she come out and was short with my daughter and asked person information across the room and then made her wait another 15 minutes till someone else came out and informed her they were not there. She left upset.

Mar 28, 2016

Dr. Brian is doing an excellent job at getting the office into the 21st Century. But one thing I'd like to see is a guest portal into the Family Eye Care internet to use while waiting to see the doctors.

Mar 11, 2016

I am usually out of the office, before the time of my appt. There are times, when I arrive home,before the time of my appt. I have been a patient for around 15 years and have never had a bad experience.

Feb 13, 2016

Professional and friendly atmosphere and service. Timely, Dr. Jacks listens to needs and presents options with recommendations but without pressure.

Jan 11, 2016

Excellent , I would recommend Family Eye Care without question!

Jan 6, 2016

Dr. Bruce exam showed that he detected a secondary cataract forming in my right eye. At this time he advised that it needed to grow prior to scheduling removal. I failed to ask when he would like to examine again. 6 months?? Next year's annual exam?? Perhaps you could ask and then send me an email with advise. Thanks, Steve

Dec 4, 2015

Always enjoy my visits to my eye care professionals. I've gotten to know several of them over the years. Since it seems you are sliding towards the 21st Century, one thing I'd like to see is a "Guest" internet connection so your patients can do some "surfing" while waiting.

Oct 25, 2015

We know that you do a very good job. Thank you Bill & Hazel Gallacher

Aug 29, 2015

I have Medicare, so insurance options were not a topic of discussion.

Jun 28, 2015

I requested a copy of my prescription and was informed it would be emailed to me. Still waiting the email to be delivered: jbreneman@unitedway-bfco.com Thank you. Also... I would like to confirm that the bifocals for my new prescription will be no line visible. Can you tell me what was ordered? Thank you. Jo, 783.4102

Feb 9, 2015

As always my vision appointment was met by very friendly and professional service by Dr. Bruce and staff.

Dec 19, 2014

I really like the text message and e-mail reminders of my appointment.

Nov 24, 2014

Cannot comment on item number 3 above. We didn't discuss insurance at all. It was the least of my concerns.

Nov 10, 2014

Everyone was very helpful. I appreciated the help I got with my insurance.

Oct 10, 2014

Dr. Bruce very thorough and patient specific in exam. Support staff all very cordial, friendly and courteous as usual.

Aug 22, 2014

Just need to eliminate the more expensive tests, as they are generally not covered and my eyes are not going to improve.

Jun 20, 2014

April was very helpful in fitting and trying on glasses. The other person before her though could not answer any questions regarding insurance coverage though. We waited for April to finish, she is very knowledgeable, helpful and friendly.

May 25, 2014

The wait time needs to be short or at least monitored.

Apr 15, 2014

First time with Brian and it was great. Paul

Feb 8, 2014

I have always taken my children and myself to The Family Eye Care...

Jan 1, 2014

Would like to see "transition lenses" manufactured by Transitions available through your office

Dec 14, 2013

Great place for eye care, thanks for being there.

Nov 26, 2013

I am very happy with my visit.

Nov 18, 2013