EyeMart - Miamisburg

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Reviews

StarStarStarStarStar Since Eye Mart is being sold, it is hard to rec... —    (Patient since 2021)

Since Eye Mart is being sold, it is hard to recommend services. I had used Eye Mart for years and found no better for my Eye exams and Contact and Glasses.


StarNo StarNo StarNo StarNo Star You need better employees —    (Patient since 2021)

I came in 3 days after getting my new glasses to be met by someone who tells me that my frames if adjusted will go RIGHT BACK to the original shape. I ran the arms under hot water and shaped them myself. No thanks to your employee who just kept looking at me like I was stupid and didn't want to help me. Great customer service (sarcasm)


StarStarStarNo StarNo Star Have been a customer off and on for years. Had ... —    (Patient since 2021)

Have been a customer off and on for years. Had to wait 40 minutes till I was seen for a contact exam. Why have a appointment if you have to wait that long


StarStarStarStarStar Waited 1 1/2 hours for eye exam  —    (Patient since 2021)

Waited 1 1/2 hours for eye exam


StarStarStarStarStar  —    (Patient since 2021)

Dr. Desai is a very kind, friendly, professional person. She is always very thorough during my eye exam; she explained to me things I don't understand and always answered my questions. She made you feel at ease. She was my doctor in 2016 while at Sears. I searched for her and was so happy to find her at Eye Mart-Miamisburg. I truly recommend Dr. Desai. Everyone are nice and friendly too at Miamisburg Eye Mart.


StarStarStarStarNo Star I thought I would be able to get my new glasses... —    (Patient since 2021)

I thought I would be able to get my new glasses the same day or the next day as it was in the past. When I was told it would take two to three weeks to get my new glasses, I couldn't believe it! That's way too long to receive new glasses when you really need them! I was VERY disappointed.


StarNo StarNo StarNo StarNo Star Appointment at 12:40 did not get called back ti... —    (Patient since 2021)

Appointment at 12:40 did not get called back til 2:30 .Had 7 customers come in after my appointment time get waited on before me. Sad excuse for running a business.


StarStarStarStarStar My experience was very positive. Everyone was ... —    (Patient since 2021)

My experience was very positive. Everyone was very nice and did everything that I needed.


StarNo StarNo StarNo StarNo Star We had 2 appts, 9:00 and 9:20, the first of the... —    (Patient since 2021)

We had 2 appts, 9:00 and 9:20, the first of the day, and from checking in, getting exams and checking out, took 2 hours and 15 min. This is ridiculous.


StarNo StarNo StarNo StarNo Star We had 2 appts, the first appts of the day, 9:0... —    (Patient since 2021)

We had 2 appts, the first appts of the day, 9:00 and 9:20 and from start to finish, getting eye exams and checking out took 2 hours and 15 minutes. I find this ridiculous.


StarStarStarStarStar I was very disappointed that Eye Mart no longer... —    (Patient since 2021)

I was very disappointed that Eye Mart no longer provides same day glasses in their lab because it's been bought out by Pearl Vision. That was the reason I started going there many years ago. I did go ahead and order my glasses and sunglasses to be delivered in 7-14 days. I don't remember her name but the woman who helped me was very good and helpful. The eye exam by Dr. Jones was ok.


StarStarStarStarStar Eye Mart is very professional. My contacts cam... —    (Patient since 2021)

Eye Mart is very professional. My contacts came in one day after they were ordered.


StarStarStarStarStar Staff is excellent and kind when you are there.... —    (Patient since 2020)

Staff is excellent and kind when you are there. Not at all offish


StarStarStarStarStar I was not happy with my service here. I will no... —    (Patient since 2021)

I was not happy with my service here. I will not be coming back to this location. The front desk ladies were awesome it was everyone else who I disliked. They acted like they did not even care what I had to say and was so stuck up towards me and my daughter I did not appreciate it the service. The trotwood location is so much nicer I will return to the location from here on out.


StarStarStarStarStar Very through and professional doctor and sta —    (Patient since 2021)

Very through and professional doctor and staff


StarStarNo StarNo StarNo Star  —    (Patient since 2021)

While I have no complaints regarding the exam I received and the product I purchased I felt it was highly objectionable that I was not informed until after selecting and purchasing my eyeglasses that the on-site lab had been closed, and the 2-3 hour turnaround I expected as a past customer of Eye Mart was now a 2-3 week turnaround as a result of Pearle Vision's purchase of the chain.


StarStarStarStarStar Excellent service. Friendly and kind. —    (Patient since 2021)

Excellent service. Friendly and kind.


StarStarStarNo StarNo Star Not since the labs have closed.  —    (Patient since 2021)

Not since the labs have closed.


StarStarNo StarNo StarNo Star Nice people, disorganized business —    (Patient since 2021)

Everyone who worked there was really nice and helpful, my main issue is that they gave me an rx and then they said they didn't give me that script, that I was given a different rx. I ordered contacts right after my appointment but now they are telling me that I shouldn't have gotten the strength that I got because it's not the correct rx (but it was rx given to me, sooooo....)


StarStarStarNo StarNo Star Hesitated review  —    (Patient since 2021)

I hesitate leaving a review because I did really liked the doctor. My appointment was at noon and I went on my lunch break. I waited almost an hour to be seen because the doctor was running behind and there was only one doctor at the time. I wish the staff would have told me when I checked in how far behind the doctor was. Instead I found out the wait time from an angry patient in the lobby. But I did enjoy the doctor. She was sweet and doing her best to get me in and out quickly.