Reviews

Been coming here for years and have always been pleased!!!

Feb 17, 2019

Great customer service! My rating of past experiences were 5 stars. However plan to wait an hour past your appointment time to be seen and some name brand frames are no longer carried.

Jan 14, 2019

i made an appointment weeks ahead so i could get in and out thought my appointment would be 30 minutes i got there at 10:15 my appointment was for 10:30 doctor didn't get to office till 10:30 and there were 4 people waiting before me i didn't get out of there till 12:00 not happy at all i had to pass on some of my eye check because it took to so long one guy walked out with eyes dialated he was so mad

Jan 4, 2019

There is not enough staff to handle the appointments, foot traffic, and people picking up prescriptions. Always long wait times.

Dec 27, 2018

Appointment went relatively smoothly. I appreciated that I was presented options to relieve dry eyes (from which I have suffered for years) I like that they take VSP and were able to submit the claim rather than leaving it to me.

Dec 5, 2018

I left after waiting for 30 minutes

Oct 10, 2018

Outstanding service, I’ve been using eye designs for over 15 yrs, and they go outta there way to help customers. 👍👍

Aug 6, 2018

This store is a five star location.

Jul 9, 2018

Eye Designs Optometry is the very best there is. The entire staff is kind, professional, and thorough. If you have to leave a message in the hours they’re closed, they will immediately return your call when the office opens again.

Jul 7, 2018

Eye doctor was pleasant. The rest of the visit was unpleasant from beginning. In addition, there were no frames available in my size.

Jun 21, 2018

The prices have increased over the past year. I paid over twice as much for the same contact lenses. I'll be going elsewhere for my optometry needs.

Jun 19, 2018

The Best of the Best!! Kudos to Dr. Murphy and his staff. The vitamins he recommended last year actually WORK! My eyes 👀 are better!! Thank you Dr. Murphy!! 👏👏❤️

Jun 18, 2018

Need to train your front desk staff!

May 18, 2018

Edgar was extremely helpful, and the optometrist was very thorough and explained my eye conditions very well

Apr 28, 2018

I went in for new glasses.

Apr 11, 2018

Love this place Friendly and happy never rush you

Mar 23, 2018

I went in just to look at frames and see about setting an appointment if there was something I liked, since I had just gotten my new insurance figured out and had been to this location in the past and always had wonderful service. Fortunately for me, they were able to fit me in right away (I didn’t even have time to finish the paperwork)! Dr Murphy even took extra time towards the end to show me my scans, and even took an extra video to show me how I’m blinking and how this is affecting my eyes (causing mild dryness and burning now, but if not corrected it will get worse) and gave me some tips, including an app, to help correct the issue. After the appointment, I had two wonderful gentlemen (one had to leave for lunch) help me pick out frames and go through all of the lens options, pricing, and benefits. They kept the experience entertaining the whole way through, and were honestly helpful when picking out what looked best on me. The only thing that was forgotten (which I forgot about too, so it’s more on me than anyone else) was getting a prescription/exam for contact lenses. It was asked at the beginning, and I said yes, then we all forgot about it. And truthfully, it’s not a big deal because new glasses are more important right now (my current pair is nearing 10years) and I can always get them next time. All in all, it was a wonderful visit, and I can’t wait to get my new glasses!

Mar 19, 2018

The staff is very knowledgeable and professional. Good care.

Mar 17, 2018

Over all the docor was awesome and explained everything very well. As far as the rest was pretty disappointing. Not to mention my symptoms were mention to the whole room!!! So much for privacy. I’ve been going to here for some time and to have that experience. Sad to say it’ll be my last, really amberrased and felt humiliated when I left.

Mar 12, 2018

The staff at Eye Designs at Roseville is very friendly and professional. They are very knowledgeable with the products and work that they do. I highly recommend this place.

Mar 10, 2018

Polite, professional and friendly staff.

Jan 11, 2018

Excellent staff, very open and comforting. I was very tired having arrived back from a trip late the day before and they were very understanding. They provided god information and the doctor took the time to discuss my developing cataracts. Wonderful experience despite my being so very tired.

Jan 2, 2018

Every time that I have an appointment it takes at least 45 minutes to be seen. Even your doctors agree with this. It took over 2 hours to just have my eyes checked and dilated it should not take this long. You need to schedule your appointments better so that people don't have to wait as long. I did not even stay to look at glasses that I needed as that was an even longer wait even though I had an appointment. I left your practice for a few years because of the wait time and decided to try your business out again only to find out nothing has changed. No one even greeted me when I walked thru the door I had to say hi to the person and wait till she was done texting someone for her to respond. Not happy at all!!!

Dec 28, 2017

My experience felt like I was at a car dealership. It was an up sale pitch every step of my visit (from the exam, To Dr Consultation, to my lens and frame selection). Eye Design was my place to for eye exams and eye glasses purchases for the past 15yrs. I've felt the way I did ever not had that type of experience. Needless to say I may not use Eye Design again for my eye exams and services.

Dec 18, 2017

This is one of the most thorough & informative Optometrist I’ve ever been too. I’ve been going to this Optometrist since 2012 & I won’t go anywhere else.

Dec 11, 2017

The doctor was super nice and awesome. Friendlier staff THIS visit.

Nov 17, 2017

Grateful that office was able to see me the same day due to my eye issue.

Nov 2, 2017

Every time I go in for my appointment I have a great experience. The staff spends time asking you questions and making sure you are comfortable with everything before you leave.

Nov 2, 2017

Dr Murphy is the only doctor I will see for my eyes.

Oct 23, 2017

My family has been going to Eye Designs Optometry for probably over ten years now. The service is always high quality; the optometrists and opticians always strike me as knowledgeable and professional (my father is a physician, so the standard is set pretty high). Their exams are comprehensive and I recommend spending the extra $39 for the retinal imaging alternative to dilation. Like most people, I always hated getting my eyes dilated because I was pretty much useless for the next several hours (plus it always give me a headache.) I would say the only (minor) negative is the price of glasses, which admittedly the quality is very high. But getting new glasses usually sets me back a good $500 to $700, even with insurance. All the "necessary options" (anti-glare, polarized, blue-tech, etc.) adds up. This year my prescription changed and I needed to buy both computer glasses and new sunglasses. I didn't go "name brand" (Oakley, Maui Jim or Rayban) - my total out the door was over $700. You're lucky if you can find frames for under $230 (I couldn't).

Oct 19, 2017

Great service and really quality selection.

Oct 11, 2017

Professional customer service. Took good care of me Explained everything, all my options.

Oct 6, 2017

Attentive, excellent service.

Sep 4, 2017

As always excellent service and that's why I've been a customer since 1983.

Aug 4, 2017

Eye Designs is always professional and accommodating for my family. The three of us are always able to find appointments together and their later weekday and weekend hours are extremely helpful!

Jun 28, 2017

Amazing staff every time we go!! I recommend Eye Designs to everyone!

Jun 20, 2017

I've been seeing you for years. Always happy to see you.

Jun 9, 2017

Excellent customer service!

Apr 8, 2017

From the moment I walked in to the office everyone was helpful and friendly.

Mar 24, 2017

Great service. Really worked to save me money without compromising eye care.

Mar 16, 2017

Very nice front desk ladies and patient doctor who dialated my eyes.

Mar 13, 2017

Everyone there is super nice and helpful.

Jan 31, 2017

Staff are polite and professional, doctor was very thorough.

Jan 23, 2017

My last visit was very good. They are so organized it makes it a great experience.

Jan 17, 2017

The appointment was handled well. The service levels were high despite the store bursting at the seam.

Dec 19, 2016

Very professional and helpful

Nov 9, 2016

The staff is great! They explain everything thoroughly and the doctors are very competent. I've been going here for years.

Oct 10, 2016

Always a delight to go for my eye examination and pick out new glasses. The optometrist that time was different than in all my other examinations. She showed me on screen the digital pictures of my eyes. I really liked her and the staff is friendly, knowledgeable and efficient.

Sep 30, 2016

Best eye visit I have ever had and the staff are awesome.

Sep 26, 2016

SUPER NICE AND PROFESSIONAL EACH AND EVERY TIME WE VISIT ANY OF THEIR STORES!

Sep 12, 2016

Appointment set for 11:15, planned on being there no longer than 12:30. As normal, didn't get called until after 11:15. Went through the exam, had to wait again for someone to assist me with new glasses (was planning on getting new ones, again). Finally was assisted by 12:20ish. Needed to use the restroom, asked where closet restroom was & was told she'd wait for me; gone 5 minutes and now she's helping someone else & ignores me while I stand at the front door. 3-5 minutes later, she finally agnoliges me and asks me to wait. I said no, I'm in a hurry. She hesitated, and then essentially stated I didn't have a choice. I then walked out. A few minutes later, I get a call from the office, I assume to apologize & try to rectify the issue, to the contrary, the person calling was only concerned that I left without paying my $10 co-pay. Really? With all the glasses I've purchased through this office, I honestly don't believe I've ever had exceptional customer service here. I've been wanting to change to a different place, but have dreaded it. Well, this has done it! Good job! #Sarcasm

Sep 5, 2016

Great people and services at the Roseville store.

Aug 27, 2016

I walked in to make an appt. and while I was there the O.D. had time to see me and she corrected my problem! What wonderful service.

Jul 30, 2016

NOT enough space in Office

Jul 7, 2016

I have had a pretty good experience with the doctors and other staff here. It just takes a while to get an appointment and I've always had a long wait once I'm there for the appointment.

Jun 3, 2016

Too many add - on's. Everything discussed was either an extra 30-60 dollars and I know I don't need the items. Too pushy. Dr. Pham did not listen to my concerns. Seriously disappointed with the whole experience. Eye Designs used to be my favorite. Even the reception staff was not very helpful. I felt that my glasses I wore in were not fitting right, but they said they were "fine" and didn't even touch them. Oh well, times have changed...

May 30, 2016

I have been going here for many years. Never have any problems with the establishment. My only complaint is with the terrible parking at the mall. ha ha ha ha but that has nothing to do with the optometrist. Everything is always great when I am there.

May 20, 2016

Excellent staff, friendly service.

May 13, 2016

Dr Murphy did a comprehensive eye exam and took time to explain eye care to me, I appreciated his kindness and professional manner. My Optician patient services specialist Lillyen was a gem. She helped me with products to treat my dry eyes condition and taught me how to use them. My plan of care was explained to me clearly.

May 5, 2016

I was disappointed at how high the prices were for glasses and took my prescription somewhere else and got the glasses I wanted for exactly the price I wanted. Loved the Optometrist though. Sweet lady.

May 1, 2016

The Doc was amazing full of information. Something you rarely see. Thand Doc

Apr 23, 2016

My experience at Eye Designs was a very positive one. Everyone was professional, helpful, and things were explained clearly

Apr 16, 2016

Staff were very friendly and helpful

Apr 15, 2016

My optometrist was EXCELLENT. Very friendly and professional

Apr 12, 2016

The black female receptionist needs to know more about the office before telling patients/customers about what they can and can't do.

Apr 12, 2016

My concerns about eye pressure were relieved. Thanks to your staff for making my husband who has Alzheimers comfortable and understanding his slow reactions.

Apr 1, 2016

Everyone is very professional.

Mar 7, 2016

Always a good experience - friendly and knowledgable staff!

Mar 7, 2016

Always love coming here. This most recent visit I was really impressed with the new machine they have to scan your retinas and puts it on a computer for you and the doctor to see. No more eye dialiation! Very cool

Mar 6, 2016

The staff is awesome and helpful. I was able to get through the examination in a good amount of time. Have lots of great frames.

Mar 3, 2016

appointment was average. Dr. Murphy and assistants did their job. Q&A resulted in new prescription on lenses. Prescription provided was wrong (Dr. or assistant error unknown) Optometry place making my glasses discovered mistake and called for correction

Feb 28, 2016

It was a great visit but I waited way to long and plus I had came in the day before with my daughter and waited 50 mins just to get in to see the doctor so am not very happy waiting over 1 1/2 for both appointment

Feb 27, 2016

I love all the doctors here and have been coming here for years (13+).

Feb 22, 2016

Dr Phan was very good,her explanations on my particular case very understanding and friendly also knowlageble. the other staff however could be a little more friendly and helpful and a rest room should be provided for the clients.

Feb 22, 2016

Excellent experience as always. Didn't wait and Carol was very diligent in making sure I gor the exact glasses I wanted.

Feb 21, 2016

Your office has very limited seating and your front desk staff can be more welcoming.

Feb 21, 2016

I have been a client of Eye Design for many years now and everyone is very friendly and professional. Fast friendly service with a smile.

Feb 18, 2016

good experience. there was a long wait for the exam to begin. this was the first time I had a delay at this office. It may impact where I get my next exam.

Feb 15, 2016

The only issue I had was the person who assisted me didn't understand my coverage- (I can have regular glasses +computer glasses) so I need to return and complete paperwork for that- luckily I knew I had that available- chose the frames and had everything filled out. Just need to pay copay and sign everything.

Feb 13, 2016

Everything went just great. The staff was quick. They totally understood our benefits and were prepared to assist with our eyewear selections.

Feb 12, 2016

Enjoyed meeting Dr. Pham. She was very knowledgeable and explained so much. Absolutely loved her! Met with Carol afterwards for glasses/fitting. Wonderful consultant. She was friendly and personable and treated me as if we were long time friends. I have been a patient for many years but this last visit was by far the best!

Feb 6, 2016

Really crowded Can you increase size of seating area?

Jan 25, 2016

They forgot about me after they dialated my eyes! I was waiting almost an hour to be called back in!

Jan 25, 2016

I always get an excellent customer service at your place!

Jan 24, 2016

One word- Awesomeness!!! Great service as always :) The Dr. we saw was super, best service we ever had... she really took the time to explain everything...

Jan 22, 2016

Carol is great, she has helped me many times in the past. The optometrist was also very good and informative.

Jan 11, 2016

Extremely long wait time and it was not until I asked what was going on that I got an update. I understand that the dr can run late but the front desk should keep the patient informed and updated.

Jan 10, 2016

I have been working with Dr. Murphy for a long time and have always been very satisfied. He knows what he's doing and it's always fun to kid around with him.

Jan 10, 2016

The staff was amazing. Lovely people who made sure to make it quick and easy.

Jan 9, 2016

After waiting over 45 mins past my appointment time I was advised it would b an additional 30 min before I would b called to see the doctor. I walked out & do not plan on returning. Very poor exp

Jan 8, 2016

Your prices for regular glasses are too high! With my insurance and my wife's, I still have to pay $181 for a regular reading glasses? Too much! I will be looking for a different eye clinic.

Dec 29, 2015

I loved the services provided by the staff and doctor. Keep up the good worka

Dec 29, 2015

Loved the doctor and his genuine concern and professionalism.

Dec 19, 2015

The staff was very professional and informative. I would only suggest that early morning appointments start on time. You shouldn't have to wait 30 minutes when you are the second appointment. Does not bode well as the day progresses.

Dec 7, 2015

Dr. Murphy your staff is great and so are you.

Dec 7, 2015

I was given the wrong contacts to try on after my evaluation. The clerk was not sure what she was suppose to be giving me. Then when that was sorted out I was still sent home with the wrong trial contacts. I had to make another trip to the office to correct that. These are just little inconviences my do make a difference in my experience.

Dec 1, 2015

service was excellent, wipe down equipment before letting me use it, Dr. Phan and asst, were very friendly and educated.

Nov 23, 2015

the visit was good they even recommended some foods that could help with eye site and lens that could help when on the computer

Oct 31, 2015

Very pleased with your service. Everyone was very nice

Oct 14, 2015

Good Doctor and Carol is always great.

Oct 3, 2015

The flexibility with rescheduling appt is really what I like most. Only comment was that the machine to check the eye (for glaucoma?) is broken. It would have been a great alternative instead of having to dilate my eyes which I hate doing. Hopefully it would be functional soon, so I don't have to get a schedule for my eye to get dilated.

Sep 30, 2015

I love that it was so easy to pick out the perfect frames for my face. The girl (I can't remember her name) knew exactly what would look good.

Sep 27, 2015

I DO NOT RECALL THE NAME OF THE WOMAN WHO HELPED ME CHOOSE MY NEW EYEGLASSES, BUT SHE WAS EXCELLENT.

Sep 21, 2015

There were multiple appointments scheduled at the same time, so I waited 27 minutes past my appointment time. I arrived before this person with my same appointment time, and this person was seen before me. I'd appreciate being scheduled at a later time to avoid waiting for someone else to be done with their appointment. Don't really understand why appointments would be scheduled at the same time with the same doctor anyway.

Sep 10, 2015

While I feel that the Dr. did a good job of describing the symptoms and concerns to exposure of light, it felt way too rushed. After my exam, I waited for 20 minutes for someone to assist me to pick out a pair of frames. There were only 2 staff members aiding patrons. The receptionist finally helped me.

Sep 8, 2015

Our family has been coming here for over 10 years and have always been pleased with the service with the front help, techs, and doctors.

Sep 3, 2015

Great visit. Appreciate the expertise and time!

Sep 3, 2015

The young lady who helped me choose a frame was super helpful so I could pick the right frame. Really appreciate her effort.

Sep 2, 2015

The customer service I received from the staff and the doctor was excellent. I would highly recommend the Galleria Eye Design Optometry Office to any one.

Aug 17, 2015

My appointment was to be with Dr. Murphy. But I was examined by someone else. It worked out OK.

Aug 16, 2015

Very small waiting room. Usually there is no place to sit when you check in. Front office staff could use more customer service skills but the doctors are excellent and is really the only reason why I continue to go there.

Aug 13, 2015

I was called with and emailed a reminder that my appointment was at 11:45am. When I arrived, the staff said they made a mistake and my appointment was at 12:45pm. They said they would seat me as soon as possible. However, I wasn't seen until 12:30pm and not brought into the doctor's office until nearly 1pm. The doctor did not come into the office for over 20 minutes. I did not leave the office until nearly 2pm. I was with my young daughter. The inconvenience was exceptional.

Aug 7, 2015

great customer service and friendly staff.

Aug 2, 2015

Staff made a effort to help me in an unscheduled visit

Aug 1, 2015

Lily was awesome to work with !

Jul 27, 2015

Dr Pham explained everything in great detail.

Jul 20, 2015

I would love to,,, But I have no received my new Glasses yet. Maybe you could ask after I receive my new Glasses. Thanks--- Philip.

Jul 17, 2015

The team was courteous, kind, and professional. It was a pleasant experience. I would definitely recommend them to friends and family.

Jul 16, 2015

Great selection of glasses and the eye doctor was really fun and made the whole experience a great one. Thanks you!!!

Jul 13, 2015

I am comfortable with the exam portion. In regard to frames they seem priced too high.

Jul 10, 2015

Final bill was not reviewed by staff to go over certain costs - Fee for Switching? As a consumer, I want to know where my money is going.

Jul 6, 2015

This is the second time I arrive for my visit and my insurance hasn't been pulled. So by the time in ready to sit down with the person helping me with my new glasses, they have to get on the computer and pull my insurance. This added about 15-20 minutes to my visit. In the grand scheme of things not a super big deal, but since it's the second time it happens, was kind of annoyed.

Jun 29, 2015

I appreciate the flexibility of Saturday appointments. Helps with a hectic work schedule

Jun 29, 2015

I plan to go to Kaiser for my lenses and glasses from now on, as the costs at Eye Designs are way above what VSP covers. I also plan to discontinue VSP, as I'm paying $25 monthly for a plan that doesn't even fully cover my eye exam, not to mention less than half of the cost of my lenses.

Jun 28, 2015

I've been a patient of Dr. Murphy for over 30 years and always refer him to others. Dr. Murphy and his staff have always been caring, professional and very personable.

Jun 27, 2015

Professional and timely. Thank you

Jun 27, 2015

Very nice will be back. And happy the survey is short. :)

Jun 27, 2015

I was in the office for one hour, 20 min awaiting someone to assist me with ordering my glasses, finally had to leave. I made the appointment however was not able to order my glasses in a timely manor; they are still outstanding.

Jun 26, 2015

I have had really good experiences with the Eye Design in the Galleria and will continue to bring all my children here for their glasses and contacts needs. Thanks, Debbie( Tiffany's mom)

Jun 21, 2015

horrible horrible experience!! and it keeps getting worse.

Jun 16, 2015

Optician Paul was rude as hell to me. I politely asked for his assistance in getting warranty on silhouette frames. He as much said he would not help and insinuated I might have stolen the frames and didn't deserve a warranty. He claimed you guys only warrant frames for two years. The manufacturer gave me a lifetime warranty against breaking. He said go find out claims process yourself online. While he was demeaning me in front of a store full of patrons my wife pulled up the silhouette page and showed him that it said to make a warranty claim you HAVE to go through your eye care professional. As an end user I have ZERO access because your employee Paul Gibson, Assistant Manager/A.B.O.C at Galleria mall was absolutely no help at all. Not only no help but an argumentative jerk. I'm told I'm out of characters. If you truly care about feedback, call me at 916-612-4685. There are five of us in my family and unless there is satisfactory resolution to this debacle we are done with you.

Jun 9, 2015

This was my first visit to your office for an actual appointment and I did think it was a good experience. The only annoyance was how incredibly late the ran. Two hours was a bit unexpected. Over all it was good and I will bring my husband in now. Everyone was really nice.

Jun 9, 2015

I think you have a great list and selection of glasses to choose from but fashion sunglasses seems limited, unless you want something like maui jim.. Want to see Tiffany and Ralph Lauren but I understand you can't have all choices:)

Jun 7, 2015

Great selection and doctors

Jun 5, 2015

AWESOME experience. This is the only place I'll go--and I hate going to the mall! But the office staff and doctors are wonderful. And my prescription is finally correct after another doctor botched it. Thanks!

Jun 3, 2015

I am always welcomed with friendly staff at my appts. I really enjoyed & appreciated Dr. Phan because not only was she very personable, she also was very informative about my eyes in relation to my work environment & what lenses would benefit me. She related recent/relevant studies to back up her recommendations which helped me feel informed & better educated about my eyes. I left feeling very good about my glass/lense purchase. I love the frame selection the store always offers as well. I'm a very happy patient. Thank you.

May 31, 2015

I have been a patient for years; but this visit was exceptional. Dr. Pham took the time to explain what was going on with my eyes and explained the differences between computer glasses an regular glasses. I felt very informed after my exam. Paul then took over to help me find a frame style that would fit my face and small nose bridge to provide best vision. Thank you both for an exceptional visit.

May 25, 2015

Dr. Wong was great she did an excellent job in explaining things for me and giving me an update of Blue Light and its effects.

May 17, 2015

There's not a lot of options :( they don't really gave me time to look for eyeglasses that I like.

May 16, 2015

Wait time is too long. Seating space sucks. Eye doctor was great. I had a follow up and after waiting another 30 minutes, I had to leave without seeing the doctor.

May 14, 2015

I've had to go in twice in the last month for a pair of broken glasses and for a 1 year check up. Both times There was a receptionist that was very rude and unwelcoming. She did not demonstrate any customer service. She was very short and appeared to be annoyed. I don't believe she should be a receptionist if she is not going to be welcoming and willing to help. It's a bad first impression for new customers and a turn off for existing customers. Otherwise. the other employees and optician I worked with were very nice and helpful.

May 9, 2015

I love Dr. Murphy and his office. I've been his loyal customer for nearly 30 yrs. The service never changes - everyone is efficient, polite and helpful. I like that Dr Murphy is well versed in all facets of eyecare - Glaucoma, Macular Degeneration, Cataracts, etc. etc. I feel like I am in good hands and trust his judgement. He is also very fair in his pricing and service.

May 8, 2015

You referred my wife to a specialist for "wet" macular degeneration. You were completely wrong. Thanks for a week of worry. We will only use specialists from now on. Good day.

May 7, 2015