Reviews

Friendly staff. Knowledgeable and cordial doctor. Sweet deals for cash patients. Over all had a great experience. Definitely recommend !

Jul 20, 2021

I had a very nice experience. The staff was very nice and took client health safety very serious. Patients who came in with a mask were asked to leave. And everything was cleaned before you went in as well as in front of you. (Very nice to see) the only thing that kept me from giving 5 stars was the pricing of the eyewear. It was a bit expensive. Otherwise I will come back when I need my eye exams and eyewear.

Jul 1, 2021

Coming in and out was a breeze. The visit was straight forward. It took us only an hour for both my husband and myself to get our eyes checked and picked our prescription glasses. Dr. Murphy and all the staff were nice and professional. They followed Covid -19 guidelines in handling patient safety. I highly recommend Eye Designs Optometry for eye care and eyeglasses needs.

Jun 11, 2021

Love Eye Designs Optometry. Had nice eye exam Saturday, On time, quick, and complete. Good selection of frames as well. Saw what I liked had them fitted to me, and finished. Very professional, very nice place.

May 17, 2021

I have been a patient for many years, the customer services and the turn around time for receiving glasses is very good.

May 10, 2021

I love the service , don’t change a thing

May 10, 2021

I wish that when you did a adjustment on glasses you might check how they sit on my ears. They felt great but after 1 day I realized 1 side is rubbing & the other side is bent to stick out & make the glasses lopsided. My new glasses have bothered my eyes since I got them & the mans comment to me was to place blame that if I sit in front of the computer for 8 hours they should hurt.

May 8, 2021

Everyone of the staff including the doctor were friendly, accommodating, and professional. I would very much recommend your office.

May 7, 2021

Service was ok. Received friendly service when coming in and back office service was good, however there glassware selection isn’t pleasing, overpriced & they had me select my frames after my eyes were diolated. When telling them I was on a budget and I needed to stay under my Ins allowance they tried to claim I would have to pay out of pocket the difference. When being assertive that they had glasses under my Ins amount they pulled a tray out of a locked cabinet (not viewable to the public) were very short with me (as soon as I said I thought I liked the first one I touched they took the tray and put it back in the cabnet and sized me. Then they said I owed $35.00, payable now no option to pay at pick up) and wen I requested my receipt they said they would email it to me and I still haven’t rcv one (week ago). Not happy and won’t be returning next yr exam

May 7, 2021

I was extremely pleased with the customer service and professionalism provided by the staff at Eye Designs Optometry at Arden. Firstly, I was in town for only two days from a deployment and so I dropped by the store without an appointment. I saw the sign in the window when I walked to the door which indicated I needed to make an appointment. A staff person came out and I explained my issues to her. I did not know if I had an active prescription on file so she went and checked for me, returned and advised me they had an available appointment slot for me right then if I was interested. She invited me in and informed me I could begin looking at glasses and to put any I try in in the tray below the shelves.

Apr 28, 2021

excellent customer service! I have been elsewhere and have come back to this place because the people are so friendly and accommodating

Mar 29, 2021

Great service and support, I been a customer for more than 10 yrs, and I am very happy with the service.

Mar 26, 2021

Appointment was very quick and everything went very smoothly. Doctor and assistants were helpful and professional. I am very happy to go back there.

Mar 25, 2021

I have an autistic son that isn't always easy to work with. The staff here always are very patient with him. He has always left there laughing.

Mar 15, 2021

Great service. Straight to the my needs. No pressure. Need more selection on bigger frames but that’s not an issue since they had what I wanted!! Excellent safety guideline for this pandemic that we are going through.

Mar 13, 2021

Courteous staff and doctor was able to explain everything

Mar 10, 2021

Everyone was great their thank you

Mar 8, 2021

Very happy for great fast service.

Feb 22, 2021

Great place for glasses! I've been going here for years and will continue to do so. There are so many choices for frames and the service is great.

Mar 3, 2020

I have been coming for years and love Dr. Huynh, and of course, Dr. Murphy and Dr. Pham. I also feel especially welcomed when Kamika at the front desk greets me by name...and my name is unusual. All of the Doctors I've seen over the past couple years have taken a personal interest in trying to help me get my contacts prescription just right when I have an astigmatism and one eye and now need bifocals and was suffering from dry eyes for a while. There are many options closer to home, but I stay loyal to Eye Designs, even though it means putting up with traffic at the mall, because they're worth it..

Mar 2, 2020

I will never leave this place again unless I move out of State. The staff is always professional and compassionate when dealing with my son who has challenges from autism. You get 5 stars out 5.

Mar 2, 2020

The first person to speak to me furing my exam spoke broken English and right away told me my diabetes exam would cost me extra! This was not something that I was aware of! She then told me that my diagnosis would make that part of the exam free, but my blood was already boiling at that point. Then during the main exam the doctor did detailed exams of my eyelids and told me if issues, but at the end of the appointment said nothing about treatments. Top that off with cost of over $600 for glasses, and I am looking elsewhere.

Feb 20, 2020

The staff are AMAZING! They truly go above and beyond and are so kind ❤️ Unfortunately the doctor was a bit off 😬 he actually told me my eyesight had improved and my mixed up my daughter’s X-ray and diagnosis. I have zero confidence in the prescription he wrote 😢

Nov 17, 2019

I was pleasantly surprised by the service I received at Eye Design! Very thorough exam and explanation of all results and needed procedures in after care. Far better service than I’ve received at another eye care facility in the Arden Mall! Thank you very much to all the staff there!!

Nov 3, 2019

Excellent service. All is explained clearly. The doctor whom I saw was so helpful and caring and concerned about my particular optical issue. Great visit.

Oct 24, 2019

the office environment was pleasant as were the assistants, however, I'm not too happy with the selection of eye glasses available to select from. I had to leave the office without glasses also because my eyes were dilated and I was at a disadvantage when making a selection. I have search the internet and did find a pair of glasses that I would like to get however, they are extremely pricey. I will continue to look for right frames and follow-up with your office to complete my prescription. thank you for your time and professionalism, P.S. the style of frames that I am interested in is: Cat Eye by Face a Face in the lines blue light violet, would you be able to find a pair comparable to theses? Blanca Zavala

Oct 23, 2019

Great looking office at Arden, pleasant staff and quality, quick visit. Got my new glasses in a week.

Oct 17, 2019

Excellent, friendly and professional service. I arrived early for my appointment and was accommodated immediately in a friendly and professional manner. I had to leave promptly after my appointment... I received my bill right away and there was no pressure to stay to buy new glasses.

Oct 7, 2019

Very friendly and helpful staff! It was very easy to make an appointment. The receptionist was helpful and quick to answer any questions. When I showed up for my appointment early, they accommodated me while I waited. Doctor was informative and made the checkup quick and easy.

Oct 5, 2019

I love the staff at the Arden Eye Designs Optometry! They are always so friendly and helpful! They have taken care of me so many times and I have been going to them for years! No matter my job change and insurance coverage, I've been able to go there! AND I love their services as well as how they treat me! They are very knowledgeable and have amazing customer service!

Oct 3, 2019

Was very pleased with your service

Sep 20, 2019

Very friendly environment and friendly staff

Sep 11, 2019

Never once have I ever felt let down after a visit at Eye Designs. You can always count on a welcoming and understanding staff & great, friendly customer service. Dr. Corpus and Laurie are my favorite people there and they always go over and above to make sure all my needs are met.

Sep 10, 2019

Everyone at Eye Designs is professional and courteous. That’s why I’ve been a patient since 1998 (when it was called Eye Designs 2000!).

Aug 26, 2019

Eye Designs is fast, efficient, and the staff are very friendly. My son and I had appointments back to back and I did not feel rushed and was informed on the most up to date technology about vision and corrective wear as well as I was given lots of opportunities to ask questions! I highly recommend this place!!!!

Aug 19, 2019

You all rock!! Very welcoming atmosphere. I couldn’t complain they were very helpful in making a decision for a new pair of glasses and contacts.

Aug 15, 2019

Quick an easy with a early Saturday appointment. Both my son and I were out with in an hour. That included, check in, exams, options, picking contacts and making payment.

Jul 29, 2019

I have been coming here for almost a decade now, the staff is great very knowledgeable and experienced, and Dr Murphy he's very knowledgeable about new technology and new products.

Jul 20, 2019

My first time here very good service nice people I had eye allergies for last seven days, nothing works for my eyes when I get there just they gave me a prescription it works fast I am feeling a lot better. I appreciate from all of you very good staffs. Thank you

Jun 15, 2019

Professional service + friendly staff!

Jun 11, 2019

5 stars. They were able to get me in within 2-3 bus days. The entire staff was very friendly. They told me about problems with my eyes that the last office did not even though the proof was in my old rx! And, knowing I have a tight budget, the appt & glasses were less than $90. I highly recommend them to all!

Jun 2, 2019

If eyes are the window to the soul, than beautiful glasses are the gateway to the best parts of us. The care that Lori gave my son, a teenager who is discovering his own style, was nothing less than stellar. With customer service like her’s we will not go shopping anywhere else.

Jun 1, 2019

Best place ive been to!!!! The staff was friendly and attentive! Honestly I am so happy I found this place!

May 29, 2019

Other than the wait, always a great experience :)

May 17, 2019

The representative was very professional and courteous.

May 16, 2019

Everyone is nice except the older lady who was helping someone else and made a remark about I'm not going to hurry for them or anyone who is on their phones I left she made me feel like I wasn't worth her time she needs to get fired

May 10, 2019

Nice and accomadating staff. Eye exam was a breeze and overall great experience.

May 1, 2019

Nice staff specially Laurie who help with glasses

Apr 22, 2019

Friendly, professional, caring, and quick. And it's not because you were not busy. While I was being served all of your scheduled clients were promptly taken care of. Thank you!

Mar 13, 2019

Everything about my experience with your office has been above my expectations. From the very first phone call till the end of my visit has been a pleasure. Every person was respectful helpful and knowledgeable

Mar 8, 2019

I been going here since moved to Sacramento the Doctor is AMAZING! THE LADY HELPING ME PICK GLASSES WAS SO GOOD WITH THE GLASSES NEED FOR FACE SHAPE. LOVE PLACE!!!

Mar 4, 2019

Wonderful staff, greeted immediately by very friendly people.

Feb 18, 2019

I have many great and unusual glasses from you guys. That's for the great quality and service!

Feb 3, 2019

A great place to get your eyes checked. I really feel like they care and they dont push products to you in other words they dont oversell things to you, only the one’s patients really need.

Jan 30, 2019

I don't recommend this office, poor service with high prices.

Jan 24, 2019

Fantastic job with great people

Jan 11, 2019

Very friendly staff, knowledgeable and caring.

Jan 7, 2019

Great optometrist and wonderful staff!!!

Dec 23, 2018

I am always pleased each year that I come in for my visit. The office staff is friendly and immediately greets you as soon as you walk in. Both my son and I got in quickly and the service from everyone was great. I saw a new doctor this time and he explained everything.

Dec 20, 2018

I always enjoy my eye appointments. Very nice staff and impressive doctors. I will never leave this place!

Nov 27, 2018

800$ for glass .........

Nov 15, 2018

Improved service at Arden Mall location

Nov 6, 2018

Eye Designs is a full service eye care. They were friendly and professional. Try them, you won't be sorry.

Oct 29, 2018

Loved the friendly staff and fast appointments for my family!

Oct 24, 2018

Ms. Laurie is the best, I watch how she is with the customers and when you get someone else, you wish you had her. Very attentive, knowledgeable and helpful, never seems to be too involved, unless with a customer, to assist. My parents and I have been coming for years and we are always glad when we get a chance to have Ms. Laurie as our Optician, Arden Way store is nice and clean, customer service, with Anita, has been hit or miss, for the most part, it is okay. Last time I called, Parents and I could not have the same day appointment, said a doctor stated that families 3 or more could not be booked together. We also called to say that we were stuck in traffic and a lady stated that they were booked and could not accommodate us if we were later than 15 minutes, when we go there, within the fifteen minutes, no one was in there, no one was in the back. I did not appreciate the commentary received. They seem to have new doctors and it does not feel the same as it used too. Their frames are nice and affordable.

Sep 18, 2018

Laurie spent time with me to find the right frames. The right pair of glasses are so important because I wear them everyday. She knew that.

Aug 24, 2018

I love this place. I've been going here for years. Great frames, innovative technology, the best doctors and staff.

Aug 22, 2018

Ecellent as always....Dr John Baskett is why we come back every year.....we have been seeing John for 25 years.....

Aug 20, 2018

We had excellent service! Seamless visit.

Aug 6, 2018

Your staff was polite and very helpful.The exam was thorough and choosing my frames was fun.

Aug 3, 2018

Key to a good visit is make an appointment for first thing in the morning. Nice staff! Usually there's an abnormally long wait but with an appointment first thing in the morning on a Saturday it made for such a great visit.

Jul 30, 2018

Great experience. I would definitely return.

Jul 19, 2018

I was very impressed with Dr Murphy and his staff! They are all very competent and professional.

Jul 13, 2018

I’ve been going to Eye Designs for 5 years. Every visit I am treated with the utmost courtesy from the staff. The doctors are professional and up to Tate on the latest treatments. The focus on eye health is primary, but the selection of eyeglass frames is awesome.

Jun 26, 2018

The staff was very kind and attentive. The optometrist was also kind, patient and professional.

Jun 18, 2018

Love Dr. Murphy...He has always been the one to correct my vision the best way possible...Staff is always great...but...I did not get a good explanation of what was involved in the eye treatment for mites before the procedure or after until I expressed frustration....I should have had a WRITTEN full explanation of the office procedure and then what it would entail each day when I went home...too many names of products.... and needed a clear sequence of what I needed to do on a daily basis...Also needed to know what products were covered under the procedure and what products I would need to buy and where.....Another thing that caught me off guard was the fact that there were two antibiotics to take afterwards...I would have never signed on for 30 days if I had known in advance about the expense which was $250 AFTER my insurance helped pay for it...Anyway...Not too happy

Apr 20, 2018

These guys are the best!

Apr 6, 2018

I've had a lot of great experiences, but this was probably the best. The staff was on the ball from the check-in, to the pre-exam eye tests, to the exam itself, to picking out frames! Everyone was super friendly, and you can tell that everyone has a passion for helping people see better - and look good with their frames. :)

Apr 5, 2018

been a client for four years , and wouldn't go elsewhere.

Mar 15, 2018

I always enjoy my visits to Eye Designs Arden Mall. The staff is so friendly and the frame selection is great! I’ve been a patient here for the last six years and I will continue 😁

Mar 10, 2018

The wait time was way too long and there so many patients sitting around waiting there isn't anywhere to sit. The staff seemed like they didn't care much. I wanted to order glasses after my visit with the doctor but didn't want to have to wait another 30 minutes to be seen.

Mar 5, 2018

I waited 45 minutes for my appointment and when the doctor came in it was Rush rush rush. Did not like my appointment at all. It’s not my fault he’s behind.

Feb 24, 2018

Everyone - the receptionist, the optometrist and both technicians -was courteous and appeared to be quite competent.

Feb 15, 2018

Excellent Optometrist Informative and thorough. Excellent customer service and excellent selection.

Jan 19, 2018

I come once a year for my checkup. Staff is attentive and thorough. a very professional operation. the only downer was my appointment ran nearly 1 hour late. I ALMOST walked out. Glad I did not though. Laurie was especially helpful with choosing a frame for my new prescription.

Dec 30, 2017

Quick and easy scheduling, got an appointment with Dr Murphy, super competent, latest diagnostic methods, best optometrist experience ever. Also, they have great frames, some designers exclusively. Definitely worth the parking hassle.

Dec 29, 2017

Enjoy the doctors and support staff. Recommend!

Dec 22, 2017

Saw me very quickly without an appt. I didn't get the girls name at the desk but she was very friendly and helpful.

Dec 16, 2017

Best Optometry Office in Town.. Great Doctors. Wonderful, incredibly helpful and knowledgable staff. Large & excellent selections of frames!

Dec 4, 2017

Dr. Murphy is thorough and precise in determining the prescription. Patient advisor Maria was attentive and knowledgeable in helping select the frames and options.

Nov 3, 2017

I have been a patient at Eye Designs for about 20 years. I have never left disappointed. The staff had been patient working with me for the specific frames I wanted. If I did not need a new prescription, then I was told to wait. This last visit I met Dr. Gillette and she wad wonderful.

Nov 2, 2017

I’ve been a return customer at Eye Designs for over 10 years! I appreciate their great selection of frames and their great quality of service from Dr. to final fittings and all the steps in between! Their unique technology of lens Is incomparable to anything I’ve ever used before! I especially love Carol in Roseville and Laurie, Rose and Dominique at Arden! And have really appreciated Dr Murphy for all these years too! Feeling grateful!

Oct 20, 2017

Excellent experience. I have been coming here for over 10 years now. Never a problem. I have always been totally satisfied with Eye Designs!

Sep 21, 2017

I have been a customer of this store, and a patient of its health care providers, for ten years. Going there has been one of the best choices I've made. My eyes require powerful correction. As I have aged, my anxiety over my vision has grown. However, the clinicians at Eye Designs have always given me that sense of security that comes when you know that you are in expert hands. Further, for a store its size the range of eyeglasses they offer is fantastic. I'm always able to find one (or more) with the right aesthetic and style for me. The salespeople never push me too hard in any direction and they always let me know if a pair doesn't look good on me. That is something that I really value. I can recommend Eye Design Optometry without any reservation.

Sep 16, 2017

I am an existing patient and have been with Eye Design for over 4 years. It appears as if with every passing year the customer service has gone done tremendously which is unfortunate. Arrived for for a scheduled eye exam at 1:30PM, I did not leave until 3PM! Optometrist did not explain if my vision changed. Left after he was done without communicating the exam results. I was expecting him to return and go over the results with me but instead was told by an assistant to go sit upfront and wait to be "checked out" (pay co-pay and order contacts). I waited for over half an hour while I observed a walk-in being helped before me. At the checkout, was charged for a procedure (retinal screening) I opted out of and was advised there was an additional contact fitting fee since my eye powers changed (which they did not). Very frustrating experience. Highly unimpressed with customer service. Neither myself or my husband will be returning back to this location.

Sep 12, 2017

Online presence is pretty much user friendly and self explainable.

Sep 11, 2017

Everyone is amazing!! I called in around 10:30 am because the screw on my glasses came off and needed it fixed right away. When I called, the girl was very polite and cheerful and said to come right in to get my glasses fixed but I also figured since I'll be in I should get my eye exam. I asked and was set up with an appointment at 11am which was great!!! I came in got my glasses fixed and my exam!!! Everyone as always was super friendly and accommodating! I love coming here and I'll continue to do so!! The fast service is also great since I was at lunch and returned before 12:30 for work :)

Aug 18, 2017

They've always been accomodating. Everybody's very helpful and I like the fact that they all wear a smile on their face no matter what time of the day it is.

Jul 14, 2017

I appreciated that I was able to see the doctor when I walked in that day. I was a little late for my appointment but was able to get right in.The girl who took my info was extremely nice. I liked the doctor very much much and she eased my mind with my problem. I was also able to make an appt. for an eye checkup in few weeks , which was great. Thank you!

Jul 3, 2017

Our appointment was for our daughter to wear contacts for the first time. As always, every member of the staff was friendly and helpful, but must significantly Laurie spent as long as it took to get our daughter comfortable with using contact lenses. Thanks all!

Jul 2, 2017

I've been a client for the past 3 years and find the office staff customer service and environment to be one of the best. Dr. Murphy is in high demand for the Arden office, would like to see wait time reduced, however I was offered a service exam at no charge, so it let me know that they're aware and are working on pleasing the client.

Jun 21, 2017

Mary is excellent... She is patient, accommodating and very knowledgeable.

Jun 17, 2017

Until I receive my new glasses I can't say how I feel about the whole experience. On this visit the staff were nice. On my previous experience the office manager was not nice when I had to return my glasses three times. It was a nightmare. Only time will tell.

May 16, 2017

Great products, great service excellent place to have all of your needs completed.

Mar 30, 2017

Eye Designs is awesome! When Dr. Corpus left (boo hoo), I actually went to another optometrist, and YIKES! What a difference: Not a good experience, because compared to Eye Designs, they lacked in: technology, courteous staff, knowledge... And so I hot-tailed it back to Eye Designs! (Dr. Pham-Murphy administered my recent exam [normally she's at Visions], and she is great.) I have always had an EXCELLENT experience at Eye Designs. Thank you to all of the great staff & opticians (Sonny, Laurie) who make the experience wonderful. Thank you for caring about your patients!

Mar 29, 2017

Great service and polite. I love going to eye design.

Mar 2, 2017

Appointments are flexible, the staff is always friendly, and in my opinion, I receive my ordered products in a timely manner. An appointment may take longer than normal, but when it's your turn to be seen, you're not rushed and the exams are completed thoroughly. If my memory serves me right, I've believe I've been going to Dr. Murphy since the Florin Mall days! Now my husband a daughter go to him as well.

Jan 13, 2017

Eye Designs is a class A operation. It had been s few years since I was in for a visit, but exceedingly pleased with the staff, and more importantly Dr. Huynh! Very knowledgeable. I will be back again soon!

Dec 29, 2016

Kind and knowledgeable staff from start to finish. The Arden location makes an attempt to get to know the patient and their family. The technicians are very knowledgeable on the benefit and co benefit breakdown which is daunting to say the least but you leave there feeling comfortable with your decision and the great customer service received.

Dec 28, 2016

I love come here. The doctor is great and his staff is wonderful. They all know their stiff.

Oct 22, 2016

I don't appreciate the eye doctor's office making an appointment without me requesting an appointment and then they will not accept a cancellation via reply to their email. I have never had any doctor/dentist office do this.

Oct 12, 2016

Been going to Eye Designs since their only office was at Sunrise Mall. Outstanding service and staff.

Oct 11, 2016

Overall not a horrible experience but there is room for improvement

Sep 16, 2016

Our family has been clients here for over 15 years. The optometrists and the optical technicians are all very competent and courteous. Latest vision test equipment is used here. Selection of eyeglass frames is awesome. The practice is very tech savvy!

Sep 9, 2016

Great people, very professional staff , great facility, ( state of the art equipment) I'll give them 5 stars.

Sep 3, 2016

I have been coming to Eye Designs for over ten years now. I have always been very satisfied with the quality of service I have received. The entire staff has always been very professional, courteous, and TRULY interested in the patient's concerns.

Aug 29, 2016

I was not very happy with my last appointment. I was told my insurance would pay up to $150.00 for new pair of glasses(lost mine). Went through the fitting and finding glasses that I wanted. I was ready to pay then she told me she was wrong. I have to wait another year. I was very upset my time was wasted.She should have done a better job going through the paperwork!

Aug 24, 2016

Dr was well versed in procedure- words seemed to flow better than when Dr Myrphy first explained it to me.

Aug 16, 2016

Paul and Dr Jane were both wonderful. Paul took the extra time to explain the various options and which (under budget constraints) would be beneficial to me and my son. Great staff!

Aug 8, 2016

The Doctor explained everything to me in such a way that nothing was left out or taken to chance. No Hard selling by salespersons. I know what I need and the staff immediately recognized this.

Jul 29, 2016

Rushed through appointment and questioned suggestions as it felt like an up-sell.

Jul 22, 2016

Stop training sessions at least 5-10 minutes before you open your store...it is rude to open 5-6 minutes after the posted time...

Jul 17, 2016

Everyone I dealt with from the pretest to the doctor the optician was great. Informative, helpful and friendly. Would highly recommend!!

Jul 10, 2016

I would never recommend your business. I have been in three times and every single time I was seen way past my appointment time. I was in last week to finalize my contact prescription, however I never even saw the doctor because I waited over 50 minutes past my appointment time and couldn't manage enough patience to stay longer and watch people who came after me seen first. I brought this up to the receptionist multiple times who ensured me I would be seen next, then I watched others being called back first. Not to mention I arrived 15 minutes early, so I really waited over an hour. The girl with purple hair that works at the front desk has the worst attitude and was so confused as to what was going on the entire time. It's a small business and they were just sitting there, I can't imagine that it would be that difficult to look at the customers sitting right in front of them. I would rather walk around with mediocre contacts than wait for one minute longer in this business.

May 22, 2016

rating today is: a 10 with 5 STARS ****** I APPRECIATE BOTH THE DOCTOR'S EXCELLENT ANALYSIS AND THE GREAT CUSTOMER SERVICE I RECIEVED FROM MARIA. MARIA HAS ALWAYS PROVIDED GREAT CUSTOMER SERVICE, SHE IS AN EXPERT AT HER JOB AND I RELY ON HER PROFESSIONAL OPIONION WHEN SELECTING WHAT FRAMES FIT MY FACIAL FEATURES. THANK YOU VERY MUCH MARIA AND DOCTOR MURPHY, I CAN NEVER EXPECT TO FIND ANY BETTER SERVICE THAN WHAT I HAVE FOUND IN BOTH OF YOU!

May 22, 2016

Another great visit to my optometry team.

May 16, 2016

There were short waits between the steps required to examine my eyes and prescribe and fit glasses. Otherwise the service was excellent, and the doctor and his staff were polite, friendly, and seemed to be quite competent.

May 13, 2016

I always have a great experience when I visit Eye Designs

Apr 17, 2016

this was the most horrible experience of my life, when i called to cancel my son's appointment,i was told by the acting supervisor that they are losing money and now we have to go look for someone else to replace , then after i was seen i was told someone will be with me, 30 minutes pass than i go up to the desk and ask how much longer then she goes and gets someone to help me and she was no help didn't even explain me my options. all she said you can always come back to order the glasses when i wanted to order it than, i go go up to the desk to pay, i ask for receipt i was told 15 minutes wait for a receipt , very unprofessional , they didn't even have any cash to give me change, they had to borrow it from the supervisor ,i have been coming here all the life and now with my kids and this was the most unprofessional service i ever experienced .I am not sure if i want to come back ,

Apr 12, 2016

The exsperiance was great a little to long waiting

Apr 11, 2016

This was my daughter's first time having her eyes checked. Staff was quick with her appointment, and great at explaining the steps in each procedure. Overall it was a great first time experience for her.

Feb 29, 2016

Saturday appointments are very convenient for me and my family, but it was SUPER busy. My daughter and I were in and out, but my husband sat waiting for over 40 minutes past his appointment time. We had to schedule our appointments in the afternoon, but since this was also around lunch time, maybe it was bad timing. Overall though, we are happy with the one-on-one service and products.

Feb 29, 2016

This place is either terrific when it's adequately staffed or awful when it's not. I've never experienced an "ok" inbetween. The staff provides excellent customer service - if they have the time to give it. I made my appointment when a particular employee was working - she called me and made the appointment with me herself. She didn't show up or let anyone know I had an appointment with her. I had an eye exam, contact lens fitting, and bought one pair of glasses - this took a full three hours. I had to sit and wait an entire hour from my appointment time before the doctor could see me. This place is awesome when they have enough staff for the amount of patients they book - which seems to be about half the time, from my experiences over the years.

Feb 15, 2016

I love Laurie. The Dr was nice but seemed very rushed for a new patient. I'm sure the delays of the day affected this. You need a larger waiting area and film to dim the sunlight coming in the front windows. And more glasses to choose from! 😍

Feb 12, 2016

Everyone was great! Thanks to Laurie Hoch, Dr. Corpus, and all the friendly staff. You made me feel very welcome.

Feb 8, 2016

I had a great experience! Nikki was awesome and so friendly when doing my examine. Dr. Murphy was wonderful. He helped me understand how my eye works and explained the possibilities and options for my eyes because he found that i have GSC (i spaced out what the term and abbreviation is). Laurie did an amazing job helping me find what i need and work within my budget. My overall experience was great. Everyone was friendly and very helpful. Thank you!

Feb 6, 2016

I never had my next appointment scheduled but they said they would take care of it but I haven't heard anything yet.

Feb 6, 2016

I buy oakleys and I'd like you guys to match oakleys price online in order for me to keep going back

Feb 3, 2016

No really impressed with your staff at the front desk. They aren't very friendly. The lady who was showing us glasses seemed like she was in a hurry, because we felt that she was rushing us through the process. Maybe you need more help?

Feb 1, 2016

As always, the staff provides excellent customer service! Laurelin was wonderful and very sweet. She was helpful through the whole selection process. I was able to find the perfect glasses all thanks to Laurelin! I never walk out the door disappointed!

Jan 31, 2016

I had a great visit as usual! Dr. Murphy and staff are amazing! Every step and option was thoroughly explained to me. I felt educated about my vision and prepared to care for my eyes until the next visit! Thanks for over 10 years of excellent care.

Jan 29, 2016

I had to wait a long time. This is not the first time. The chairs were already filled so there was nowhere to sit. The office was very hot, as it has been every time I have gone here. I did really like the Dr I saw (Dr Pham).

Jan 25, 2016

Overall pleasant experience. A raffle was drawn that day and I won a Nike Water bottle and lanyard.

Jan 25, 2016

I came in to get a prescription for glasses and contacts. My insurance plan is new and I did not know what was covered. I explained this to the staff and was not given an estimate of the services I was receiving. After my exam, I realized I had only gotten a contacts prescription, but none for glasses. (I believe they are different). When it came time for payment, they requested double the price I was expecting and I was not given the option to pay part and be billed for the rest. This honestly would not normally be a problem, but I was just simply unprepared and the staff was ultimately unhelpful.

Jan 25, 2016

Rose is a valuable asset to the co.

Jan 23, 2016

I returned to have my contacts removed and someone was there to help me right away. Much appreciated.

Jan 22, 2016

staff was very nice and professional, though the doctor was VERY rushed and short with us. store was inviting and clean, but could use more seating...

Jan 22, 2016

Dr Fong and Paul provided superb service

Jan 18, 2016

Dr. Murphy was very informative and very patient with me and all my questions. Laurie was also very friendly, sweet and informative.

Jan 15, 2016

I got a very good service

Jan 15, 2016

Long wait to see the doctor. I had a very pleasant experience with Laurie Hoch during my glasses fitting/purchase.

Jan 14, 2016

I showed up fifteen minutes early but didn't see a doctor for a full hour and a half AFTER I was scheduled for my appointment.

Jan 13, 2016

I didn't get into see the doctor until 11, and my appointment was at 10:30. Not sure why.

Jan 11, 2016

The doctor was great and explained things as the appointment progressed. The staff was great in helping us find glasses we needed and explained out insurance options. I was very satisfied with the visit

Jan 7, 2016

I am 9 years old and it was my first visit. My doctor, Dr. Corpus was nice. I was nervous first, but my doctor told me what he was testing for each time. Then I wasn't as nervous anymore.He told me I will need to wear glasses to help me see farther and better. We ordered a pair I picked out. We even ordered special lenses to help protect my eyes from blue light that comes from computers. I hope I like wearing my new glasses.

Jan 2, 2016

Dr. Corpus is down to earth, informative, professional and offered his opinions to the benefit of my needs. Thank you.

Jan 2, 2016

The exam was fine, but I had to come back to buy glasses, had to wait to long for someone to help with glasses, the same at the Eye deaigns at Roweville.

Dec 30, 2015

I showed up early for my appointment time but for the third time in a row my appointment time was not respected. After waiting 20 minutes past my appointment time I had to complain at which point I was taken back promptly and given good care. Next time please start with good care by honoring the scheduled time.

Dec 29, 2015

Maria is wonderful! Dr Corpus is the best! Everyone helpful!

Dec 28, 2015

Had an appointment at noon. Saw doctor at 12:50 out at one. 2 daughters seen in 10 minutes time. Didn't like how doctor spoke to me like I wouldn't have to wait as long if I had an appointment at a less busy time. This was not the first time I had to wait a long time to be seen. My time is important and I don't like excuses. I will be considering a new doctor.

Dec 26, 2015

Doctor and staff were very friendly. Doctor especially relatable.

Dec 25, 2015

Enjoyed working with Paul G after seeing the doctor. Thank you Eye Design!

Dec 23, 2015

Kudos to Taylor for her kindness, enthusiasm, courtesy and efficiency. Kudos to Dr. Corpus for keeping it real. Good explanations of my condition, and made me feel reassured.

Dec 20, 2015

Everyone is always helpful and friendly. It's a pleasure to do business there.

Dec 15, 2015

The team was amazing. I drove a friend for her appt, and to make my yearly appt. The team and the doctor saw me that day. AMAZING, that never happens. Friendly, kind, and professional.

Dec 10, 2015

The staff is always extremely friendly and welcoming from the moment I walk in the door. Dr. Corpus always explains my options and makes sure I am aware of and understand any changes in my vision from year to year. I have been a client of Eye Designs for over five years and will remain loyal to this office due to their excellent customer service and welcoming environment. I am grateful to have found Eye Designs for all my vision care needs!

Dec 7, 2015

The staff was amazing. Thank you Dr Johnson for your professionalism.

Dec 7, 2015

Dr Corpus is great and highly exceptionally in his job. Love Laurie she is so helpful and knowledgeable, and she is so fun with picking glasses for me. Loved my visit.

Dec 6, 2015

My coverage does cover a lot, but that does not mean it's not explained exactly what i'm getting. The optician wasn't sure how much my frame cost, but that it was under my frame allowance, but I didn't even see a final order of what lens options I would be getting on my sunglasses.

Dec 4, 2015

eye design has a very efficient system and can get you in and out very quickly. the docs are cool and smart and take time with you to explain to you your best options about your eye health. they are not pushy but informative. what i really like are their hours and location. their inventory is pretty diverse, but the frames can be very pricey, if you dont have benefits. overall the customer service rocks!

Nov 24, 2015

Awesome! The environment is very friendly and I feel welcomed to come by anytime.

Nov 15, 2015

I was bright back 3 times to complete my examination which took almost an hour and a half before I could get out of there. I took my prescription and left. I'll get my prescription elsewhere.

Nov 9, 2015

This was my first time going to Eye Designs and I have to say it was a great experience. The staff was very friendly and helpful. They understood VSP well and answered all questions I had. I will be back next year.

Nov 4, 2015

Dr. Corpus was very cordial and professional. He listens and gives practical suggestions to consider. I appreciate his honesty & provision of different alternatives according to my needs. Taylor also worked with me & was just as kind, informative & professional.

Nov 1, 2015

I can try one's patience but staff was patient and yet not condescending. I always knew where I was in the process that is very detail oriented. I was especially appreciative of the lady who helped me order my frames and process the details. She was very thorough and articulate and the main person who helped me other than the OD. Appreciated new technology of retina scan versus dilation. Appreciated time spent with me and if that is what it takes then I don't mind waiting a few minutes beyond my appointment time to afford someone else the same opportunity to spend extra time with the doctor or staff to have a quality experience.

Oct 18, 2015

I havbe been coming to Eye Design for many years - mostly because of Laurie, who is GREAT. She is so patient, helpful and goes above and beyond. Also, in the last few years, I have been seeing one doctor there - he has gone out of his way to learn about my possible eye issues due to medication and medical condition. He is friendly, presents all options, and really listens. GREAT TEAM!

Oct 16, 2015

Everyone was friendly the doctor gave me lots of options . the overall experience was great.

Oct 13, 2015

I'm not sure what my doctor'a name was but she was very friendly and quick. Rosemary was able to get me an appointment on the same day of my call which was amazing considering I needed a Saturday appointment due to my work schedule. The optician was very patient with me and answered all my questions and gave me great advice on a frame. The frame I chose was a little pricey but that's okay. Definitely will return!

Oct 12, 2015

I love my visits here everybody is always nice and friendly. I am always satisfied with the service and my eye glasses.

Oct 7, 2015

The doctor was great, very informative. Didn't understand the $20 charge for me to be evaluated with my contacts on and the clerk couldn't or really did explain to me the details of the charge. I came in the office with my glasses and was asked to put on my contacts. If I'm going to be charged for that then I will wear my contacts to my next appointment

Oct 1, 2015

Will continue to come back for my yearly appts and great selection of glasses

Sep 29, 2015

My visit was the first emergency visit I have ever had to make to my eye doctor and I greatly appreciate the way the matter was handled. Especially the way a specialist was found that takes my medical insurance. Dr. Patel, the Retinal Specialist at Mercy General, did a manual exam and did not see the tear in my retina on Saturday but is having me return at 8:00 am Tuesday for further examination. I spoke to my employer this morning and EDD is following up on the VSP insurance saying I was dropped on 08/31/15. It seems that I am not the only one that this has happened to and I'm told VSP will back up my coverage to 09/01/15 as soon as they are made aware that I am one of the people who got caught up in their error. Thank you all, especially Dr. Pham, for being so considerate and comforting. Anna M. Spaulding.

Sep 28, 2015

Great plase , only thing I would recommend is to enforce more the no food or drinks slowed, that's no, no. Saw this teenanger ( African American) wolfing down bag of Cheetos next to me.

Sep 25, 2015

Another wonderful visit to the best Eye place ever. Doctors are knowledgeable and very pleasant and fun! My doctor explained my Eye Map test from last year with this years, answered every question I had and made it a very enjoyable experience!

Sep 21, 2015

Great experience, always comfortable there. They explain everything as you go thru either the exam or the glasses options. I would and have referred people I know here.

Sep 21, 2015

Love the doctor, such a friendly manner and really looks out for your best interest.

Sep 19, 2015

Dr. Corpus is a fantastic doctor. I always know that I am going to get the best eye exam and information every time I see him.

Sep 13, 2015

My financial options were explained for the new testing. However, new lenses and frames were not explained to me for pricing/insurance coverage.

Sep 11, 2015

I enjoyed my visit. Everyone was courteous and professional. Best eye exam I've ever had.

Sep 10, 2015

I had an excellent time. The optometrist (John corpus) was funny, insightful and charming. He explained my situation and showed me how to see again. He took the time out to explain to me what he was doing and set me up with a great man(sonny) who helped me get my contacts in. Although he doesn't wear glasses or contacts himself. He was so very helpful and understanding and patient with me clearly struggling to get my contacts in. I am so satisfied with the customer service and cannot wait to come back for my follow up in two weeks. This has defiantly been my best optometry appointment ever and I highly recommend this location. Although they were running about 10-15 mins behind the receptionists did not hesitate to keep me updated on how much time before it was my turn. I didn't even have to ask. They just kept me informed and I appreciate that they value my time as well as theirs. This really was one of my best days ever. I came in with blurry vision and I left with a whole new perspective on the world. Thank you so much.

Sep 8, 2015

My visits though yearly are always short but pleasant and enjoyable. Thanks for being there.

Sep 6, 2015

Everyone was great! Loved Laurie's enthusiasm. Thank you!

Sep 6, 2015

Out of all the optometrist I ever gone to. They are very welcoming and make you feel like part of their family. Great group of people.

Sep 4, 2015

Awesome staff and customer service! Especially Dr Corpus and optician Laurie! This is why I keep coming back!

Sep 3, 2015

Having an appointment and not tove seen until an hour later is of ok. I already drive in to see you based I last experiences...I won't be coming back. I'd rather be closer to my home if I'm going to have to wait excessive periods of time.

Aug 31, 2015

I'm not going to waste anymore of my time writing a review. If you are really interested in my experience you may call me,

Aug 31, 2015

I always have a pleasant experience with each visit!

Aug 31, 2015

Dr. Corpus is a very good eye doctor. i feel very comfortable with him and feel he does a really fine job. my only complaint is that the cost. the lenses are very expensive and the frames have an excessive mark-up. the frames that I looked at were $60 more than every internet location!

Aug 28, 2015

The staff and team were accommodating and friendly. Dr Tran explained and clarified everything concerning my questions and reservations. Sonny served with excellence and efficiency. Superb service and visit.

Aug 24, 2015

Very good experience as always, wait was a bit long but that's to be expected when my eye doctor ends up not being able to come in, I did get a call the day before asking if I wanted to reschedule, but I couldn't. Just disappointed that I have to pay for shipping contacts to my house this time! Hopefully they send the correct ones, they didn't last year!

Aug 24, 2015

The staff here is amazing. So friendly, and welcoming. I have been coming to Eye Designs for over a decade, and I have never left disappointed, Lorie is a hoot!

Aug 21, 2015

I was very happy with my visit.

Aug 17, 2015

My experience with Eye Designs and my team, Dr. Corpus and Laurie Hoch, has been consistently the best service, advice and welcome environment. As a result, even when I lived outside of the Sacramento area, for the past four years, I returned yearly for my eye examinations and vision solutions. I will remain a loyal customer!!

Aug 17, 2015

Great experience and friendly staff

Aug 15, 2015

I was a little irritated that I had to interupt Meagan and another lady from talking to get help with buying frames for my partner. I noticed Megan had finished with a customer and then started talking to another staff person. When I asked for help she made me feel uneasy for interrupting and said something like she will be with us shortly. Not really sure what she said but she and the other staff person walked away. Then Meagan approached us at one of the fres count er to help but she was off in two minutes she said and then assumed that Lydia was helping us when in actuality she was working with another customer and was kind enough to get frames out of a case for us to look at. Meagan was leaving it to Lydia to finish helping us but we had to explain to her that no one was really helping us and if someone could we would appreciate it. Five star rating for optometrist and assistant and the lady who finally helped us.

Aug 5, 2015

wait time is ridiculous.. being there from the beginning to end for 2 plus hours is not ok

Aug 5, 2015

I really appreciate the profesionalism and kindness with which all staff members treat us and try to accommodate us at Eye Design Optometry. Nevertheless I am confused and frustrated by a couple of things. First, our Dr. has told me two years in a row this summer being the second time that my first prescription was for distance. I never needed a distance prescription so I don't understand why I got those, this means I didn't get what I needed two years ago when I first got and filled my first prescription. Secondly, I don't feel like I am getting the right information for my glasses purchase as I think the site prefers to get our business and somehow ends up misleading the customer a bit about prescriptions and options. My point can only be made with a long explanation and not in this review. Options (even the cheapest ones) are out of reach for the customer who wants to stay withint the insurance allotted amount. Soooo sad. The options although I've been told are designer brands are not really good looking (good taste, cute) unless you go into the above $500 dollar range.

Aug 4, 2015

Once again, another wonderful visit, & i always feel at home when i come in. The staff is very professional, very courteous, & everyone is always smiling. Thanks Again Rose & team, You guys are the BEST!

Jul 27, 2015

The Rx change fee was ridiculous. I will not be coming back next year because of it. Otherwise the service was good.

Jul 27, 2015

Great team - Courteous and patients advocate !

Jul 25, 2015

More frame display please

Jul 23, 2015

I got there right before my appointment time and had to wait over 1/2 an hour for it to be started. Dr. Corpus did give us free retina maps for our troubles but it still took time for us to get through everything. Still we like Dr. Corpus and his honesty when he told us people called in sick...

Jul 19, 2015

Dr. Corpus is the best doctor I've ever had. The staff was short handed and even though we didn't get seen for about 39 minutes after check in, he took very good care of us. Great staff there as well.

Jul 19, 2015

I still can't see but I'll have to wait until my glasses return. Maria and Dr Corpus were, as usual, very helpful and knowledgeable. I hope they can get my glasses back to me very soon.

Jul 10, 2015

1.5 hour appointment length is really unacceptable when I have an appointment.

Jul 5, 2015

Eye had a pleasant experience.

Jul 4, 2015

Professional & staff very helpful, knowledgeable, all tests explained, along with questions answered.

Jul 4, 2015

The doctor was great, but the wait was waaaaaay to long. I will be sure to not schedule on a Saturday again.

Jun 29, 2015

Your staff are professional! Thank you for an outstanding service!!!

Jun 28, 2015

I have been coming to eye designs for over ten years,yet our past two visits has us considering other options for our eye care needs.This past visit was exceptionally bad. As usual because we would be bringing our three small children with us we had appointments scheduled back to back at 3:pm and 3:45. We arrived for our appointments five to ten prior to 3:pm, yet my wife wasn't called back until almost 4, and wasn't done with her exam until almost 5pm. I wasn't asked to come into the back for my pre-exam until after 4:30, over an hour and a half after we arrived. Ultimately, I had to reschedule my appointment for a later date so we could get our kids home for dinner and to another appointment. It seems as though the selection of glasses, particularly for men, has gone down yet the prices for the ones available have gone up a lot. While I really like the staff and doctors especially Dr. Corpus, we may have to begin looking else where for the eye care needs of our family.

Jun 27, 2015

When i walk in the whole staff always makes me feel welcome and friendly and they make me feel lest nervous about my appointment

Jun 25, 2015

I use your services because of Dr. Corpus. Leslie and Megan. They are exceptional.

Jun 19, 2015

Excellent experience, particularly by the attendant.

Jun 15, 2015

Great care and attention, helpful staff, though wait was a bit long.

Jun 15, 2015

you guy are very sweet to everyone keep it that way!!!

Jun 12, 2015

My doctor was very good. He explained the problem I have.

Jun 8, 2015

Was a great experience will recommend and also will return on the future.

Jun 7, 2015

In today's world of sub-par customer service and customer care, Eye Designs continues to exceed my expectations. The doctor always takes time with me, he answers all my questions and never seems to be in a rush to move on to the next patient. I always feel completely satisfied after my appointment. There are no unanswered questions, doubts, or confusion. I would recommend Eye Designs to everyone.

May 29, 2015

The woman that assisted in the choosing of my frames was fantastic. I want to say her name was Jessica but I might be wrong. She was incredibly patient and extremely helpful (especially because my eyes were dilated and I couldn't see anything). I like the frames she chose for me.

May 28, 2015

always friendly & dr took tome to explain

May 28, 2015

Always a great visit. We are treated like family

May 25, 2015

It was a very nice visit. Polite and professional.

May 25, 2015

We were greeted and seated when we arrived. Even if we don't have an appointment we were accommodated and able to be seen at relatively short time. Our visit was an excellent one and it has always been that way ever since.

May 25, 2015

Lori was excellent at explaining the cost of my new glasses. I told her how much I was willing to spend and she did a fabulous job at staying within that limit.

May 25, 2015

Very good visit. Could use more seating in waiting area.

May 25, 2015

Great experience. I have been coming here since 2004. Will definitely keep coming back.

May 25, 2015

Very Friendly Office Pleasant Experience

May 21, 2015

I have been a returning customer here (Eye Design at Arden Mall) to fill my eye glasses needs for almost 5 years. Originally returning because of the good service and great selection. In this most recent case, the staff was friendly and professional during each visit, but there were issues with my glasses and confusion in the staff that caused multiple unnecessary visits and inconvenience. I will give two stars for the great selection of eye glasses, but will not be returning due to the multiple inconveniences and issues with my last order.

May 15, 2015

I came in late, but before others. I had to wait until much later to be seen. It seemed to me that it was unnecessary for me to wait over an hour.

May 11, 2015

Best eye doctor I have ever been to. Dr. Murphy was very thorough in his exam and spent time explaining everything to me. He really made me feel like a person and not just number.

May 9, 2015

I think I cheaped out on my frames. My insurance would have covered more expensive ones, but the sales clerk didn't let me know what my insurance would cover, so I got some crappy ones. Oh well.

May 9, 2015

I got a phone call reminding my appointment was at 10:30AM. I showed up promptly at 10:30 AM. However, because a patient showed up late to her appointment, my appointment was pushed back for almost an hour. If the doctor had not acknowledge and apologize for the staff up front I likely would have been looking for a new optometrist for next year. The staff up front need to learn how to see patients better.

May 8, 2015

The eye doctor is amazing! He has such a positive energy, it instantly made me excited for, EVERYTHING. You can definitely tell he cares about his work! The lady that helped me pick out glasses and the whole process with payment was an absolute delight. She helped me pick out the right glasses, which made me feel amazing! She was so sweet. I love this plane and would refer anyone here

May 7, 2015