Reviews

Everyone was so nice and helpful

Aug 19, 2019

I am always pleased at the care and warmth I receive when visiting Eye Care One. The staff is welcoming, knowledgeable, and attentive.

Aug 19, 2019

Friendly and kind...Everyone from the front end, to the doctor, to the backoffice of this play are amazing. Would recommend them to anyone

Aug 15, 2019

Great service friendly staff

Aug 14, 2019

I simply love the staff at this location because they are always friendly, professional and helpful. I would recommend all friends and family to visit this location for all their eye care needs.

Aug 4, 2019

Polite front desk, short wait time, timely visit with doctor.

Jul 29, 2019

The staff is really nice and they took me right back and was very quick.

Jul 22, 2019

I LOVE going to Eye Care One! Everyone there is so helpful, kind, and friendly.

Jul 17, 2019

Great customer service and time waiting less then 10 minutes. A large selection of frames to choose from that way you don’t have to go anywhere else.

Jul 14, 2019

Awesome team. Thorough exam. Friendly service.

Jul 4, 2019

Very professional! Great care. Everyone was very friendly and thorough in their work.

Jul 1, 2019

The entire staff was knowledgeable, prompt and friendly! They had a variety of frames to choose from. I had to call, after my appt. , to make some changes in my order, and they made it quick and easy. They have been my choice, since 2014 , and I will definitely continue to use them.

Jun 27, 2019

Dr. Haubert was great. The whole staff was very helpful and friendly. They all took great care of my husband and I.

Jun 24, 2019

I always enjoy coming to the Washington Road location.

Jun 20, 2019

Friendly & professional service.Thank you!

Jun 16, 2019

The staff at EyeCare One is a very friendly group. They always help me with whatever I need. Dr. Tracie Sponseller is wonderful to work with and does an excellent job explaining all things related to my eye exam and general eye care. I really enjoy coming for to EyeCare for my eye care needs.

Jun 7, 2019

The staff is friendly. They do a great job and it doesn’t take long.

May 31, 2019

Excellent customer service.

May 20, 2019

Wonderful experience!!! Staff was very welcoming and had great customer service.

May 6, 2019

Thanx for all the help w my first pair of glasses

Apr 30, 2019

Staff is very friendly.

Apr 24, 2019

Quick service and friendly staff.

Apr 19, 2019

Very professional and caring!

Apr 18, 2019

Such a friendly, professional staff. The doctor was very thorough, explaining her findings in detail and ensuring all my questions were answered. My needs were her primary focus, never felt rushed at any point. I would recommend this group to anyone seeking truly professional eye care.

Apr 8, 2019

wonderful professional friendly environment

Mar 29, 2019

Very thorough and good listeners. Well pleased with the doctor and examination.

Mar 26, 2019

Friendly staff, thorough examination.

Mar 25, 2019

I always get first class service at Eye Care One Augusta. The doc and staff are like family. A1 in my book.

Mar 20, 2019

I was having blurred vision and eye pain, the doctor was on it and had me to eye specialist soon as possible. They are the greatest.

Mar 14, 2019

Everyone was friendly and helpful for my eye exam and deciding on a new set of glasses. Thanks to all.

Mar 8, 2019

Very through and professional

Mar 7, 2019

I love your selection of glasses.

Mar 6, 2019

The office staff and the doctor are all very friendly. I know I am getting the right prescription for my eyes.

Feb 25, 2019

My only issue was I felt that the wait time was too long.

Feb 13, 2019

Dr. Haubert was extremely friendly and informative. I was able to schedule a new patient appointment in less than a weeks time.

Feb 4, 2019

Great customer service, answers questions clearly, attentive.

Jan 24, 2019

Very good service and amazing staff!

Jan 23, 2019

Awesome staff and optometrist on staff. This is the place to go.

Jan 18, 2019

Eye care one in Augusta is the best ! The staff is always friendly and helpful with appointments and insurance questions. And Dr. Sponseller is amazing. She is always easy to talk to and informative if you have any eye issues. I recommend her to everyone I come in contact with that has optical/vision needs.

Jan 17, 2019

Awesome office. Great doctors and staff.

Jan 17, 2019

Wonderful people! Very helpful!

Jan 16, 2019

It was disappointing to pick an appointment time online, just to be called the next day to be told that those appointment times are not real.

Jan 12, 2019

Doctor and staff were extremely helpful, nice, and knowledgeable.

Jan 9, 2019

The Eye Care One staff was fast, efficient, knowledgeable and kind... I am a very satisfied customer.

Dec 31, 2018

My doc is incredible. I can’t say enough good about her. She knows my family and what it takes to make my daughter wear her glasses and contacts. Such a friendly staff. They know their stuff.

Dec 24, 2018

The Team provides outstanding customer service. At each stage of the visit, when giving instructions they spoke clear and very easy to understand. The doctor was extremely thorough, approachable and caring. Thank you for a job well done.

Dec 20, 2018

Staff and physician were very helpful and accommodating.

Dec 14, 2018

I enjoyed all of the employees all were very professional will go back once a year now that I am 66 years old per Dr Sponscellar she was very concerned that at my age I should have my eyes checked yearly..

Dec 7, 2018

Eye care one is a wonderful place this staff is so wonderful in very helpful they explain everything to me that I could understand the doctor was wonderful to seeing you and talk to me not down to me .

Nov 30, 2018

Very good visit. My wait time was a little longer because they dilated my eyes, which is not a problem at all.

Oct 31, 2018

The staff was very helpful and polite. Eye Care One has a great atmosphere.

Oct 29, 2018

The staff was very pleasant and helpful.

Oct 29, 2018

It is a pleasure coming to see the staff and Dr. Sponsellar at Eye Care One. The name is appropriate. You are treated like you are the number one customer. I don't feel like everybody else, so I look forward to the check ups. Thanks, gang!!

Oct 19, 2018

Been great with working to get mynprescription correct. I have tried a couple sets of contacts, and they let me wear them a couple weeks to try out. They are willing to make sure I have what is right for my condition.

Oct 19, 2018

After having appointment on Friday I was told to come back on Tuesday (yesterday) and after driving an hour for that appointment I was told it was the next Tuesday which was not told to me by Sherry. The lady Leslie at the front desk was rude and rolled her eyes at me after voicing my frustration. I said to just cancel my appointment and I would go somewhere else and her response was ok. She needs a lesson on customer service skills. If my employees treated my bank customers like that they would be searching for another job.

Oct 17, 2018

I am very pleased with the service, I can see better than other people that wear glasses.

Oct 15, 2018

Professional and thorough.

Oct 15, 2018

Eye Care One has provided eye Care for menfornover thirteen years. My family now goes there too. Kind, dedicated professionals that take their time to make sure you understand everything.

Oct 3, 2018

I've been searching for the right optometrists for the last 5 years. Eye Care One was the place for me. From the time i arrived at my appointment...starting with my interaction with Ms. Coleen at the front desk who was so friendly, to next my exam with Matt Hauberts OD who was awesome and explained to me my specific needs to finally selecting my glasses with Ms. Sherry who was kind and funny. My experience was GREAT! They were a wonderful team. Thank you for your care... LaShawn J

Sep 19, 2018

Staff was great. Enjoyed the experience.

Sep 17, 2018

I have never had such a great experience at an eye appointment. The staff, nurses and physician were extremely helpful, friendly and went above and beyond to provide me with exceptional service. I’m new to the area and desperately needed to see an optometrist as I had been out of contacts and having issues with my eyes. I called Thursday and had an appointment the following Monday! Because of an eye infection I couldn’t immediately wear my contacts, but they were able to prepare glasses for me that were ready in less than 24 hours. I was very impressed and grateful for their care!

Sep 12, 2018

Very nice looking office and all the employees are friendly and helpful.

Sep 11, 2018

Great staff and prompt service!

Aug 31, 2018

Nice folks, everyone was easy to work with and quite professional

Aug 24, 2018

Great staff, great eye doctors and assistants, always feel welcome and appreciated.

Aug 21, 2018

Very friendly staff. Always ready to work with you to help fit appointments into your schedule (even when your schedule changes) and very helpful to find glasses that fit into your budget.

Aug 17, 2018

I had an eye issue that I woke up with. I went to this office and the staff were so nice, they squeezed me in because I didn't have an appointment. The doctor saw me, alleviated my fears - which I greatly appreciate, and gave me a prescription and directions on use. The staff at this facility conduct themselves professionally and are very pleasant. The office is beautiful and clean.

Aug 9, 2018

I can't imagine more personal and caring service. I continue to be pleased as I deal with the folks at Eye Care One. They are knowledgeable and seem to really care about me as an individual.

Aug 8, 2018

Been coming here since we moved to South Carolina, Not much in McCormick, SC. But found you while driving around Augusta, Martinez area. You to great care of me all these years. I enjoy coming back and seeing all of you every year. Great Team

Jul 31, 2018

All employees were very professional and friendly.

Jul 29, 2018

I called and was seen the same day with little waiting.

Jul 27, 2018

Disappointed that I had to wait thirty minutes to be seen, even though I was on time. I watched the doctor arrive at the office after I’d been waiting 20 minutes. His technician was the one who administrated the exam which I thought was odd. I wasn’t given free contact solution, and when I called, the office rep said I could return and pick one up. Nor was I given the appropriate rebate information. Staff is not courteous. Searching for another optometrist.

Jul 25, 2018

I was treated very kindly and given same day appointment; staff was very helpful and MD provided excellent service; glasses very affordable.

Jul 22, 2018

Eveyone is so nice and the doctor is great!

Jul 19, 2018

Scheduled appointment online at 1:00 a.m. they called me at 8:30 a.m.to confirm appointment for next day. Very fast, friendly service. Have used them several times.

Jul 16, 2018

Location covenient. Office staff very friendly and professional. Dr Sponseller is very thorough and explains her findings very well. A great ophthalmology practice!

Jul 16, 2018

Great staff, large selection of frames and designers, free samples and co tact cases. Doctors are really friendly and never ever rushing to see the next patient.

Jun 29, 2018

The staff at the Augusta office is extremely professional and friendly. Our visit was both pleasant and educational because they took time to explain every process, explain the results, and answer any questions we had.

Jun 26, 2018

Friendly staff. Thorough exam. Knowledgeable about my insurance.

Jun 18, 2018

Dr was wonderful very knowledgeable of my illness. The girls in the front were very helpful with selection of glasses

Jun 15, 2018

The staff is pleasant. They show concern for others.

Jun 13, 2018

I appreciate the missing pressured sales to purchase new stuff. Good service.

Jun 12, 2018

My experience at Eye Care One Augusta was pleasant from start to finish! I set up my appointment online quickly and easily. The staff was friendly and very helpful. They kindly answered every question I had about switching contact type.

Jun 12, 2018

Excellent and friendly staff. Always helping to make your eyes better.

May 25, 2018

The best eye exaime I have ever had and everyone very friendly

May 25, 2018

Excellent and professional customer service; a comfortable and friendly atmosphere.

May 24, 2018

Caring and friendly Dr and staff

May 10, 2018

Very professional and patient oriented.

May 2, 2018

April and her mom are the best. give them a raise!

Apr 20, 2018

The staff and the doctor are always very friendly.

Apr 16, 2018

Greeted as soon as I entered the office. Very little wait time. Staff is professional and kind. I have been a customer for three years and will continue.

Apr 13, 2018

Everyone in the office was very courteous and attentive. All my questions were answered and the doctor spent a lot of time with me.

Apr 1, 2018

Awesome Service. I experienced excellent customer service and quick service.

Mar 26, 2018

Warm and wonderful experience

Mar 23, 2018

1st time visit, I was extremely satisfied with staff and opthamologist

Mar 16, 2018

I like the personal attention and the relaxed atmosphere. Dr. Sponseller really cares about her patient's optical health and is not just in it for the money.

Mar 15, 2018

Easy to make appt, very knowledgeable, eye physical was

Mar 14, 2018

Great staff and quick service!

Mar 12, 2018

All of the staff was extremely nice and made me feel welcome

Mar 9, 2018

I was very impressed with the excellent personal care, that they give each patient. I recommend them to everyone. I now have a preferred eye care provider.

Mar 8, 2018

I have been to a lot of eye care offices in my life time but your office is the BEST!

Mar 7, 2018

Staff member-Angela made me feel very welcome and explained each step of the eye exam

Mar 5, 2018

Dr. Haubert was amazing with my son! He was so nervous going out and left with a big ole smile :) Answered all our questions! :)

Mar 5, 2018

Friendly service, knowledgeable and helpful.

Feb 22, 2018

Eye Care One was able to get me in quickly. The entire staff was friendly and knowledgeable about my insurance. I felt time was taken during my exam to make sure my prescription was prepared properly. As a diabetic, I also feel extra care was taken to insure the health of my eyes. I will definitely return and highly recommend them.

Feb 7, 2018

Great experience. Very helpful with glasses frame choosing. Doctor was efficient and courteous.

Jan 29, 2018

Saff are fast and efficient, and make you feel welcome and not rushed. Good feedback on glasses and frames.

Jan 8, 2018

as an Augusta Health empolyee, our co-pay is 30 for contact fitting and exam,at eye clinic in hospital but had to pay 70 for the same thing at your place.. even private doctor offices like pediatricians , i only pay 30. would love feed back please on this. Jesexton@augusta.edu

Dec 26, 2017

I have always received the best possible care and service from everyone from the time I enter the office and throughout the completion of my visits and departures. Thank You!!

Dec 4, 2017

Awesome experience as far as going to the doctor. Dr Sponseller really focuses on the patient she is so kind and caring.

Nov 25, 2017

I was little disappoint i mention to the first person i came in contact with the i was interesting on contact and that person told me to mention to the next person and to the next person and i have my answer at checkout. Now I have to make another appointment and pay between 50$ and 75$ depend on my eyes.

Nov 20, 2017

This was my first visit. Everyone was very pleasant!

Nov 20, 2017

Excellent service! Great customer service!

Nov 16, 2017

I liked Dr Haubert so much I referred my daughter and mother-in-law to him. I had issues with not being able to tolerate several contact brands in one eye. He was so patient having me try different ones until we found one.

Nov 13, 2017

Very quick and friendly staff and was in and out in no time at all.

Nov 11, 2017

Very friendly employees. Willing to take the time to answer any questions you might have about your eyes. Good location.

Oct 30, 2017

Great doctor (Dr. Tracie) and great, friendly staff.

Oct 28, 2017

You all are very helpful and courage in helingerie with purchased and many more. Thanks

Oct 25, 2017

Excellent staff and physician. Best service I have ever had and friendly, courteous and accommodating staff. Physician was excellent and engaging.

Oct 23, 2017

Great customer service. Answered all my questions and fitted me with awesome contacts. Very happy with my appointment

Sep 26, 2017

Even though I was the first apt of the day, it took a long time to get seen. It seems to take an unusually long time to get glasses and lens.

Sep 1, 2017

So you guys are great let me start by saying that. You exceeded my expectations now for the contact lens exam there was a fee for it I don't understand if it's covered by my insurance why I had to pay extra. But other than that I would definately, make you my primary vision provider.

Aug 24, 2017

I had an appt. For an eye exam and a retinal visual screening. When I arrived i was told the visual screen machine wasn't working. I need this test done because I am on plaquenil. I confirmed my appt a few days beforehand. It was.noted that I requested this test. I should have been notified that way I could have done everything in one visit. Now I have to wait until the machine is fixed or you all get a new one. Dr. Sponseller told me it may be a month or so

Aug 20, 2017

I came there for a prescrption for readers to help with eye strain at work as I do medical procedures and work at a computer. I had glasses issued to me in the Army which helped a lot, but the frames fell apart eventually. I went for an eye exam, which was performed. I told the staff and the optometrist my main concern multiple times. My question was not addressed. I heard the tech say that my eye sight was slightly improved with correction, but all i got from the optometrist was, "If I was you I wouldn't wear glasses," and I was promptly taken back to the front for discharge with my concerns unaddressed. I brought it up again there and all i got was a little half smile and, "Oh, I'm not sure, have a nice day." My wife had a very good experience getting lasik done here, which is why I chose to get my eye exam here. It was very disappointing.

Aug 12, 2017

Dr Sponseller is great and the staff are all very helpful and friendly.

Aug 12, 2017

I didn't have to wait long to get for my appt. time. The receptionist was friendly, the technician that did all of my eye tests was excellent. Her name was Angela. Very informative, polite and professional. The doctor that came in to see me did not have much of a personality and was very quick to review my results. I will request a different doctor next time. Angela was by far the reason that I will return.

Aug 8, 2017

Great place, excellent eye exams, excellent doctor no complaints, highly recommended

Aug 6, 2017

They have a great staff...smiles and politeness from each and every one makes their office one of the nicest I've ever been too...and that doesn't seem to change with turn-over, which they don't have much of. They are a real family!

Aug 6, 2017

Very friendly staff and very professional Nice visit

Aug 3, 2017

The office I was waiting in did not seem to have AC. There was no music or anything to listen to when dilating so luckily used my phone even though said no cell phones. Good experience though.

Jul 22, 2017

Everyone is like family and friends when you walk in there. Thu listen to you concerns and adjust you appointment like that. Large frame selection and if you get stuck between two frame choices then someone who isn't busy will be happy to help you.

Jul 22, 2017

The only complaint I have, I had a 1:20 appt. and did not see anyone till 2:15. I am a working man. My time is very important!

Jul 20, 2017

This was my first visit. The staff was very friendly and accommodating.

Jul 13, 2017

The entire staff are very helpful and friendly

Jul 9, 2017

I am highly impressed with Dr. Sponseller - she's a friendly and knowledgeable doctor. Unfortunately, I had a difficult time scheduling an appointment. Apparently the online scheduler didn't accept my application. Once I secured an appointment via telephone and got to the office, I filled out copious paperwork, only to be asked the same questions when I was finally admitted to an office. After my first appointment, the lady behind the desk was friendly but unsure of what she was doing. She forgot to print out an itemized invoice (I requested one) and had no idea if my glasses prescription had changed even though she inquired if I was getting new glasses (I had to politely ask her to please research for me.) During my follow-up appointment, I waited 15-20 for the same representative to ask the doctor a question (who was with another patient in another room.) She repeatedly asked me if I wanted to take advantage of the 50% promotion for glasses, and I repeatedly said no, I just wanted contacts. Finally, I got home and my noticed my address was spelled incorrectly on my receipt (again, I filled out my address several times on the paperwork.)

Jul 8, 2017

Wonderful staff awesome doctors we recommend eye one always the attention and care is great you go way out of your way to accommodate us ! Thanks for everything you do

Jul 5, 2017

quality I would leave a recommend just don't have that kind of need

Jul 1, 2017

The receptionist were very friendly and welcoming.It was long before they called me back and began my eye exams it took the doctor maybe 15 minutes to come in and examine me Dr.Sponseller was very polite and answered all of my concerns.

Jun 25, 2017

Dr. Tracie Sponseller and staff is a "Class Act" ! From greating at front desk to testing services and Dr. Sponsellers professional consultation I couldn;t ask for better. They were more than happy to answer my questions and comments ... much appreciated.

Jun 25, 2017

Great customer service. And waiting time is less than 5 minutes.

Jun 22, 2017

I had a wonderful experience. Everyone was so friendly and respectful. It wasn't like awkward or anything like I experienced at my old eye doctor. I was able to have conversation with my doctor. Plus the wait wasn't long at all.

Jun 22, 2017

Very professional & proficient. Dr. Sponseller is the BEST in Augusta! I feel like family every time I go in, very friendly and welcoming.

Jun 15, 2017

Dr Sponseller is a great doctor. She always explains things well & listens to what I have to say. I highly recommend her!

Jun 14, 2017

Dr. Tracie Sponseller is always courteous, thoughtful and thorough; a true professional. Sherry, who helped me with picking frames & lens choices was very pleasant and knowledgeable. Great service all around.

Jun 11, 2017

Staff friendly, courteous, and professional. Overall, experience was great.

May 27, 2017

The staff at the front desk was extremely friendly and helpful! It was my first time at Eye Care One and I immediately felt comfortable.

May 26, 2017

Great customer service and very friendly and courteous staff

May 23, 2017

Everyone from the time I entered the building until the time I left were all wonderful, courteous and professional. I wouldn't trust my eyes to anyplace else.

May 22, 2017

I always have a positive experience. From Colleen at the front, to my evaluation with the tech to Dr. Sponseller.

May 17, 2017

Very pleased with the professionalism of the staff.

May 9, 2017

I've been coming to Eye Care One for a few years. I've always had great care and concern when I've had my exams. I would recommend their office.

May 5, 2017

I always get a warm welcome when I come to you all. You all are awesome!

Apr 28, 2017

It's was very nice in there and the workers were awesome 😊😊

Apr 26, 2017

Dr. Sponseller is absolutely amazing

Apr 16, 2017

I really like Dr Sponseller- she is very personable, kind and nice. She listened to me and addressed my concerns. The only downside to my experience is the wait- I came 10 minutes early to my appointment to fill out paperwork and after waiting for 40 minutes, I asked the receptionist if the Dr was running behind. It would have been nice if she told me that when I checked in. I brought my 2 kids here last year and it was the same experience- we waited 30 minutes past the original appointment time before we were seen. Perhaps the booking of patients should be changed so that patients are brought back at their exam time or no more than 15 minutes past their appointment time.

Apr 14, 2017

I really enjoyed the great service that was given to me and my son. He has mental illness and the techs treated him with respect and graciousness.

Apr 13, 2017

The team at Eye Care 1 was very efficient. They handled my insurance very quickly. Their opticians were very detail oriented, and explained what they were doing throughout the examination. Dr. Sponseller was very friendly, and put me at ease. She answered all my, and helped me understand what is going on with my vision.

Apr 3, 2017

Staff is courteous and knowledgeable about products and services. Doctors are caring and Willin g to share their expertise with their patients.

Apr 2, 2017

You are very friendly and take care of my needs

Apr 2, 2017

Very friendly and professional staff. The atmosphere was very inclusive and welcoming.

Apr 2, 2017

Friendly service but I don't have insurance coverage and the cost of the eye exam was a lot more than I expected. I am also greatly disappointed in the rectangular only frame choices like all the other cheap eye places. They couldn't even find the frame style I like online. Have to do that myself. Most likely will find a place with lower exam prices next time .

Mar 31, 2017

I must say the level of customer service has greatly improved. Everyone was so much more cordial than last years visit.

Mar 27, 2017

Amazing service and analysis of issues. Every single person in tht office is friendly and welcoming.

Mar 24, 2017

My husband and I love Dr Sponstella. She was very thorough and accurate.Great staff as well!

Mar 22, 2017

My experience with my eye care appointment was great. The staff took great with providing information in all areas in the office. The exam was quick and through. I left knowing the condition of my eye health and how to keep my sight, being a diabetic, from deteriating.

Mar 11, 2017

Waited toooo long. Called ahead to reschedule,I wanted to get home before school bus. They said they were on time. Waited over an hour, just to get seen. Was there 2 hours, not a big enough selection of eye glasses. Won't go back.

Mar 8, 2017

It took 1 hour past my scheduled appointment (I arrived 15 minutes early) to be taken back. After evaluated by the nurse, I had to wait another hour for the doctor to evaluate me. The staff was friendly and courteous, but I am not able to wait such long times with my schedule.

Mar 6, 2017

Very efficient staff, minimum front desk wait, great eye exam.

Mar 6, 2017

Extremely friendly staff.

Mar 5, 2017

One thing I must say is if a client arrived 15 minutes early, please don't make them wait an hour ti be seen.

Mar 3, 2017

Very professional staff. I felt like I've been there all along. Front desk staff kept me smiling while waiting on the doctor. Dr explained my test as well as my results to save my eyes. The Techs were amazing as well. Thanks, hope to see you all again soon.

Mar 2, 2017

Amazing experience with which I will definitely recommend Eye Care One to friends

Feb 27, 2017

Everyone was so polite,friendly and professional, they make you smile and laugh while they are completing every task at hand.

Feb 26, 2017

Loved my experience here! The staff were super friendly and helpful, they got me taken care of and answered all my questions. All around great experience!

Feb 23, 2017

Everyone is professional,the wait is not long and they make sure you are comfortable with your glasses or contacts.

Feb 12, 2017

Professional, Courteous staff. Recommend to everyone.

Feb 5, 2017

We love Dr. Sponseller and her staff. They are always very kind, friendly, and more than happy to meet our needs.

Feb 3, 2017