East Lansing Family Eyecare

Drs. Stephen Thompson OD and Kevin Jacobs OD

Star Star Star Star Star 119 Reviews

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Reviews

StarStarStarStarStar Friendly, professional staff!... —    (Patient since 2005)

Staff at East Lansing Family Eyecare is courteous, professional and friendly. Not to mention the fact that my prescription for my glasses and contacts is always spot on! I have recommended Dr. Jacobs and staff to many friends and family.


StarStarStarStarStar I always get excellent care here from all staff... —    (Patient since 2006)

I always get excellent care here from all staff


StarStarStarStarStar Good experience. All office staff are professio... —    (Patient since 2006)

Good experience. All office staff are professional.


StarStarStarStarStar I’ve been going here for a long time! Dr Jacobs... —    (Patient since 2006)

I’ve been going here for a long time! Dr Jacobs is awesome! And Sue is as well! I look forward to seeing them both


StarStarStarStarStar Dr. Thompson does a great job meeting our famil... — 

Dr. Thompson does a great job meeting our family’s eye needs. He’s kind, takes time answering your questions, and give you options to find what best meets your needs.


StarStarStarStarStar Felt very welcome from the moment I walked in! ... —    (Patient since 2013)

Felt very welcome from the moment I walked in! Everyone here is so friendly and helpful. Not to mention how knowledgeable the staff is. Highly recommend!


StarStarStarStarStar Fast friendly service,  —    (Patient since 2014)

Fast friendly service, I highly recommend their services


StarStarStarStarStar Always a pleasure to come see Dr. Jacobs and su... —    (Patient since 2009)

Always a pleasure to come see Dr. Jacobs and sue.


StarStarStarStarStar 10/10 —    (Patient since 2021)

The whole staff and both doctors are wonderful. I will continue to refer my friends and family.


StarStarStarStarStar East Lansing Family Eyecare is always professio... — 

East Lansing Family Eyecare is always professional and friendly. Love coming to see them each year for a check up and new glasses.


StarStarStarStarStar Office staff is so kind and easy to work with. ... —    (Patient since 2011)

Office staff is so kind and easy to work with. And Dr Jacobs is the absolute BEST!!!


StarStarStarStarStar Friendly, knowledgeable, professional, timely —    (Patient since 2012)

Friendly, knowledgeable, professional, timely


StarStarStarStarStar I absolutely love going to the practice. Everyo... — 

I absolutely love going to the practice. Everyone is very friendly and professional. The eye tech Sue takes her time and explains everything in detail. Dr. Thompson is amazing.


StarStarStarStarStar Dr Kevin and Sue are always so friendly and pro... —    (Patient since 2008)

Dr Kevin and Sue are always so friendly and professional


StarStarStarStarStar Dr. Jacobs and Sue are always beyond helpful, f... —    (Patient since 2006)

Dr. Jacobs and Sue are always beyond helpful, friendly and positive. I always have my questions fully answered and trust the eye care that I receive. I definitely do recommend their services as eye care providers to my friends.


StarStarStarStarStar Wonderful caring service!  —    (Patient since 2005)

Wonderful caring service!


StarStarStarStarStar Best eyecare Office ever. —    (Patient since 2012)

Everyone in the office is great and everyone is incredibly helpful and kind. I see Dr. Jacobs, and after not having been in since 2017 while off living life, it was like he had just seen me last week. Sue is amazing with what she does both fitting frames and emplainging everything with rebate programs, just what your insurance covers and why, and shows you actual retail versus what you actually pay, and how it all breaks down. I simply could not ask for better people and better care.


StarStarStarStarStar Always very pleasant and professional.  — 

Always very pleasant and professional.


StarStarStarStarStar I have been seeing Dr Thompson for years now an... — 

I have been seeing Dr Thompson for years now and he is the best - explains everything. His staff is also very informative and helpful when making financial decisions on how to use my vision benefit.


StarStarStarStarStar It's great dealing with a family instead of a b... — 

It's great dealing with a family instead of a business


StarStarStarStarStar The best around — 

Always outstanding and friendly service


StarStarStarStarStar Awesome service. Sue is amazing to work with. A... —    (Patient since 2005)

Awesome service. Sue is amazing to work with. Always friendly and extremely helpful. Dr Jacobs is very thorough and super with explaining every thing.


StarStarStarStarStar If you are looking for an extremely knowledgeab... —    (Patient since 2007)

If you are looking for an extremely knowledgeable team, then go to Dr. Jacobs. It's always such fun to see Dr. Jacobs (Kevin) and Sue, who treat you like family!


StarStarStarStarStar Great experience  — 

Dr. Thompson and all of the other staff is wonderful, as always!


StarStarStarStarStar Dr. Thompson did a great job in getting my glas... — 

Dr. Thompson did a great job in getting my glasses straightened out


StarStarStarStarStar Great customer service. Everyone explained eve... —    (Patient since 2017)

Great customer service. Everyone explained everything that was being done and moved me very nicely to the next area.


StarStarStarStarStar Always love coming here. Very pleasant atmosph... —    (Patient since 2012)

Always love coming here. Very pleasant atmosphere. Staff is very personable.


StarStarStarStarStar Dr Jacobs and his staff are kind, competent and... —    (Patient since 2007)

Dr Jacobs and his staff are kind, competent and so easy to work with! Great place to take care of your eyes!


StarStarStarStarStar  —    (Patient since 2009)

My family has seen Dr. Jacobs for years. He really listens to any concerns, we might have.


StarStarStarStarStar Excellent service. Everyone was very friendly.... — 

Excellent service. Everyone was very friendly. I can read more easily now, thanks to Sue.


StarStarStarStarStar Thank you so much for helping me with my eye in... —    (Patient since 2021)

Thank you so much for helping me with my eye infection. You were a CD life saver.


StarStarStarStarStar Great Service — 

We always receive great customer service from your staff and appreciate it very much


StarStarStarStarStar Highly recommend :) —    (Patient since 2019)

Consistent friendly care from Dr Thompson and his office for years!


StarStarStarStarStar Very friendly and professional  — 

My family and I have been going here since 2017. Very pleased with the friendly staffs. The doctor explains everything very well. Highly recommended!


StarStarStarStarStar  —    (Patient since 2006)

Would highly recommend pinnacle. For many years now they’ve been my go to eyeglass source. Friendly professional and always very cordial. Extremely helpful and knowledgeable. We’re not think of any other.


StarStarStarStarStar Great doctor, great staff —    (Patient since 2014)

Every visit is handled well. She is a master at understanding insurance and can answer any questions you have.


StarStarStarStarStar The whole staff makes you feel very comfortable... —    (Patient since 2016)

The whole staff makes you feel very comfortable and at ease from signing in to choosing frames. I have gone to Dr. Jacobs for many years and I know I made the right decision. He's the best.


StarStarStarStarStar I love Dr Jacobs and Sue! They seriously make m... —    (Patient since 2006)

I love Dr Jacobs and Sue! They seriously make me feel like they are family. Great experience as always!


StarStarStarStarStar Got in pretty much on schedule, got all of my q... —    (Patient since 2010)

Got in pretty much on schedule, got all of my questions answered, got out on schedule. Can't get much better. Tom


StarStarStarStarStar Dr. Jacobs and Sue are always a pleasure to see... —    (Patient since 2009)

Dr. Jacobs and Sue are always a pleasure to see. If your parking lot was more user friendly I would give you an 11!😉 Tom Jury


StarStarStarStarStar Staff is super friendly and helpful! Sue is a R... —    (Patient since 2012)

Staff is super friendly and helpful! Sue is a Rockstar!


StarStarStarStarStar Dr. Thompson has been amazing for our family. ... — 

Dr. Thompson has been amazing for our family. He goes above and beyond.


StarStarStarStarStar I enjoyed the visit, Everyone was very pleasan... — 

I enjoyed the visit, Everyone was very pleasant,


StarStarStarStarStar I always have a great experience at this office... —    (Patient since 2009)

I always have a great experience at this office. Both Dr. Jacobs and Dr. Thompson are fantastic. The staff is awesome too!


StarStarStarStarStar I feel the entire team is friendly and professi... —    (Patient since 2009)

I feel the entire team is friendly and professional. I trust Dr. Jacob's with my eye care.


StarStarStarStarStar Friendly and efficient staff. — 

Friendly and efficient staff.


StarStarStarNo StarNo Star Love Dr Thompson, but the rest less impressive... — 

I really enjoy Dr. Thompson, he is wonderful but don’t enjoy the newer larger/merged office. His prior office (and staff) really made you feel like a valued patient, versus a number. The newer office setting does not have that same feel. The younger female staff at the front was not warm, welcoming and actually ignored me when I tried to check out (I was the only person there at that time). The young man was very polite and helpful, but still not the same patient centered atmosphere that the old office environment had.


StarStarStarStarStar We’ve been going to Dr Jacobs for over 15 years... —    (Patient since 2007)

We’ve been going to Dr Jacobs for over 15 years. Great doctor, friendly office.


StarStarStarStarStar Outstanding care from highly professional staff... — 

Outstanding care from highly professional staff!


StarStarStarStarStar I have been seeing Dr. Jacobs for over 30 years... —    (Patient since 2005)

I have been seeing Dr. Jacobs for over 30 years. He is incredibly knowledgeable, professional and a very nice person. I would feel totally comfortable recommending him to any of my friends or family. In fact my husband, daughter and mother have all been his patients as well as several of my coworkers. I trust him implicitly


StarStarStarStarStar Everyone is helpful and friendly, I highly reco... —    (Patient since 2008)

Everyone is helpful and friendly, I highly recommend.


StarStarStarStarStar Exceptional Service — 

Dr. Thompson and staff provide exceptional service every appointment and are highly professional and well-qualified.


StarStarStarStarStar Dr. Jacobs is wonderful. He is very through and... —    (Patient since 2005)

Dr. Jacobs is wonderful. He is very through and caring. He has taken great care of my eyes for over 20 years.


StarStarStarStarStar Dr. Jacobs is great - so accommodating and kind... —    (Patient since 2007)

Dr. Jacobs is great - so accommodating and kind! Does a great job!


StarStarStarStarStar Even though you only see me once a year, I feel... — 

Even though you only see me once a year, I feel like you treat me as a person and pay attention to my needs and concerns. At previous practitioners, I always felt like a number being processed through the system. It's the opposite of that here.


StarStarStarStarStar Excellent service.  —    (Patient since 2013)

The people are very thoughtful and kind. Great with active children. Doctor explains things very well. Always feel that I matter.


StarStarStarStarStar Staff are very friendly and very helpful. This ... — 

Staff are very friendly and very helpful. This a great place to come too.


StarStarStarStarStar Excellent service — 

Service has been excellent for the entire 10 years my wife and I have been customers. Dr. Thompson always makes us feel valued and appreciated.


StarStarStarStarStar Dr. Jacobs, Sue, and the rest of the staff are ... —    (Patient since 2008)

Dr. Jacobs, Sue, and the rest of the staff are helpful friendly and pleasant to work with. My prescription is getting trickier and I appreciate the time they’re willing to take with me to help me get the best vision possible.


StarStarStarStarStar Great place to go —    (Patient since 2011)

Staff is always pleasant and friendly. They took necessary precautions for COVID, which made it a comfortable environment. And Dr. Jacobs is absolutely THE BEST!!! He is thorough and makes you feel welcomed and at ease.


StarStarStarStarStar Friendly  — 

Your staff is very friendly and helpful ,very understanding ,when it comes to people who have hearing lost such as I ,the office is always clean , I enjoy my visit during my eye care,DrThompson , is the best ,


StarStarStarStarStar I have gone to Dr. Jacobs for years; he is prob... —    (Patient since 2010)

I have gone to Dr. Jacobs for years; he is probably the best optometrist I have ever seen. As I have gotten older and my vision issues have become more complicated, he has always taken sufficient time to walk me through various options for addressing how best to correct my vision. In addition to be knowledgeable, he is very personable and kind. And his staff are great!


StarStarStarStarStar Great service. —    (Patient since 2014)

Great service and extremely friendly staff.


StarStarStarStarStar East Lansing Family Eyecare — 

Dr. Thompson and his practice are wonderful to visit. My whole family (myself, my wife, and my two children) all see Dr. Thompson. He does a great job explaining everything and is honest about what we need and don't need going forward. We have been seeing him for the past few years and full expect to continue in the future.


StarStarStarStarStar The staff here is amazing! Dr. Jacob's takes th... —    (Patient since 2007)

The staff here is amazing! Dr. Jacobs takes the time to listen to you and also explains everything until you fully understand your best option(s). Sue is very personable and cares about you as a patient, but more importantly, as a person. If you are searching for a great doctor and staff, and also to feel like you are part of the family, then this is where you need to go.


StarStarStarStarStar Trusted Professional — 

Dr. Thompson has been a trusted partner in my medical care for a number of years. I couldn't ask for better care. Thank you.


StarStarStarStarStar Great service and the entire staff was very kno... —    (Patient since 2005)

Great service and the entire staff was very knowledgeable.


StarStarStarStarStar Great staff! I love this office — 

The entire staff here is wonderful! Caring and friendly people, who really do put the Family in East Lansing Family Eyecare.


StarStarStarStarStar East Lansing Eyecare...LOVE THIS PLACE! ... —    (Patient since 2014)

As always, a great visit with Dr.Jacobs. l had the optional 4 test with pics done and for only $20 this is not only the BEST DEAL in town, it gives Dr. Jacobs a good look at what's going on behind as well as inside your eyes + an opportunity to detect early onset diseases and conditions. Do this 1 thing at every eye exam and you will leave his office knowing you did everything to promote good eye health for another year. Can't leave without giving Sue a shout out, too! I wasn't in the mood to look at frames so just asked Sue to pick some out for me. 4 frames was all it took! I was thrilled. She knows what looks good on me and takes the time to make sure the fit is just right. Never again will l even look at frames....she's got the job!!! Thanks, Sue!


StarStarStarStarStar Fantastic  — 

My family and I have been going here for years. Super friendly staff with great customer service. Love it.


StarStarStarStarStar Dr Jacobs is wonderful! And Sue is the sweetest... —    (Patient since 2006)

Dr Jacobs is wonderful! And Sue is the sweetest lady!


StarStarStarStarStar Client Care — 

The care and service given to each client is excellent.


StarStarStarStarStar Thumbs up for Dr. Jacobs —    (Patient since 2008)

I am confident in the eye health analysis I receive each year from Dr. Jacobs. I appreciate the retina photo and that Dr. Jacobs compares my results to previous year results. Dr. Jacobs slowly moves through all the eye adjustment steps to make sure I get the most comfort, and ability to see, in all the ranges from near to far. Dr. Jacobs listens to his patients and offers suggestions, or new products, to allow me to see better even as my eyes age. Thumbs up.


StarStarStarStarStar Pleased with service — 

I really like Dr. Thompson. Sue was so friendly and helpful and really took her time helping me find glasses. That was something that I truly appreciated! I do wish there was a little bigger selection on glasses, particularly designer frames.


StarStarStarStarStar Fantastic administrative staff, nice people gre... — 

Fantastic administrative staff, nice people great doctor was an absolute pleasure from beginning to end.


StarStarStarStarStar Very knowledgeable and helpful — 

Very knowledgeable and helpful, both with explaining what's going on with my vision as I age and with choosing frames and lenses. Thanks!


StarStarStarStarStar  —    (Patient since 2005)

I appreciate the option of being able to make appointments on-line or in person. I thought the on-line system was pretty easy to navigate and will use it again.


StarStarStarStarStar I consistently recommend Dr. Jacobs! What a gre... —    (Patient since 2006)

I consistently recommend Dr. Jacobs! What a great person, family man and doctor!


StarStarStarStarStar You're the best. But this survey would not let... — 

You're the best. But this survey would not let me submit, it says 20 characters and I did, said answer all questions, I did.


StarStarStarStarStar Best Eye Doctor Around! —    (Patient since 2005)

This is a customer friendly office. Our entire family goes to Dr. Jacobs because he is excellent and has the best staff around!!


StarStarStarStarStar Best eye doc ever —    (Patient since 2006)

Dr. Jacobs is the best eye doc in Michigan, hands down. He is very thorough, fun and nice!! I tell everyone to go to him!


StarStarStarStarStar All in one. —    (Patient since 2007)

Professional, informational, helpful.


StarStarStarStarStar I've been going to Dr. Jacobs for a few years, ... —    (Patient since 2012)

I've been going to Dr. Jacobs for a few years, and I have always been very happy with how attentive he is to ensuring that his patients receive quality service. All of the employees are friendly and very helpful.


StarStarStarStarStar The staff is amazing. Dr. Thompson is a great! ... — 

The staff is amazing. Dr. Thompson is a great! I couldn't be any happier.


StarStarStarStarStar I have been going to Dr. Jacobs for years.When... —    (Patient since 2005)

I have been going to Dr. Jacobs for years. When his practice moved I was concerned about travel time. But the new location is actually more accessible than his prior location. I was excited to see pretty much the same procedures I have been used to. I ordered my glasses with ease. I tell Sue my needs and I just let Sue pick them out for me. She knows what I like. Been doing it that way for years. Thanks Sue.


StarStarStarStarStar The Staff and Dr Jacob's are very freindly and ... —    (Patient since 2018)

The Staff and Dr Jacob's are very freindly and professional. I drive 40 miles one way to my annual visit because I feel Dr. Jacob's exam is always so precise and comforting visit. I highly recommend Dr Jacob and his Staff.


StarStarStarStarNo Star I tried 6 times to schedule with the online too... —    (Patient since 2018)

I tried 6 times to schedule with the online tool before actually getting an appointment. Once there the staff was wonderful about checking me in and going through the health check. The young man who did my testing was extremely polite and quickly ran through all of them. My exam promptly followed and went well. I didn't like how much 'selling' was done even though I made it quite clear I didn't need anything (I don't require glasses).


StarStarStarStarStar Great experience, thank you Dr Thompson and team — 

My recent appt was much better than my last visit (and initial introduction to the new blended practice). Front desk staff were friendly and professional, they did great with all of my pre-testing and Dr Thompson was great as usual-professional and kind. Great experience yesterday THANK YOU to the team for making it a pleasant experience. Was nervous about the blended practice after my first visit but now much better with going back next year.


StarStarStarStarStar Great service —    (Patient since 2005)

I have always received great service from Dr. Jacobs and Sue. They always do a great job and care about their patients. I wouldn’t go anywhere else!


StarStarStarStarStar Wonderful practice, safe procedures, outstandin... — 

Wonderful practice, safe procedures, outstanding staff. Thank you for helping to repair 4 pair of older frames!


StarStarStarStarStar My experience was wonderful ! — 

My experience was wonderful from pre testing through fram selection.


StarStarStarStarStar Highly Recommend — 

I have been a patient of Dr. Thompson for a VERY long time. I have always had top notch service and care from him and his staff, even before he joined with East Lansing Family Eyecare. I would recommend Dr. Thompson to anyone (and have!).


StarStarStarStarStar I only came in to have my glasses fitted as I p... —    (Patient since 2012)

I only came in to have my glasses fitted as I picked them up during the COVID closure. I greatly appreciated the ability to do so. Sue is outstanding and I appreciate all of her assistance throughout the years. She does a GREAT job measuring and fitting the glasses!


StarStarStarStarStar Wonderful  —    (Patient since 2014)

Sue is always so wonderful. Dr Jacobs listens and is so understanding of my rare disease.


StarStarStarStarStar Office Manager —    (Patient since 2008)

Dr. Jacobs is the BEST! He knows his patients well and has your best concerns at heart. I appreciate his expertise!


StarStarStarStarStar I love the new location and everyone is so frie... — 

I love the new location and everyone is so friendly.


StarStarStarStarStar Everyone is professional and friendly. Dr. Jaco... —    (Patient since 2015)

Everyone is professional and friendly. Dr. Jacobs is the best.


StarStarStarStarStar My family has been going to Dr. Jacobs since 20... —    (Patient since 2007)

My family has been going to Dr. Jacobs since 2005 and we have always been extremely pleased and happy with him.


StarStarStarStarStar Great experience all the way around. Dr Jacobs... —    (Patient since 2005)

Great experience all the way around. Dr Jacobs and the staff are top notch. Highly recommend.


StarStarStarStarStar Friendly — 

Extremely kind and helpful


StarStarStarStarStar Great Eye Care-Dr Thompson is excellent!!!! — 

Very friendly and efficient staff, I love Dr Thompson, he provides wonderful care and takes his time to ensure you get the best exam and information on each visit.


StarStarStarStarStar My experience is always great with Dr. Jacobs. ... —    (Patient since 2005)

My experience is always great with Dr. Jacobs. I have been going to him for years & will continue for years to come.


StarStarStarStarStar Dr. Thompson is amazing and all of the staff ar... — 

Dr. Thompson is amazing and all of the staff are friendly and helpful! Dr. Thompson is very committed to making sure that your vision health is supported by the contacts, glasses, and eyeware he provides. I would highly recommend their services to anyone!


StarStarStarStarStar Have been seeing Dr. Thompson for some time and... — 

Have been seeing Dr. Thompson for some time and am very pleased every time. He listens and works with me to make sure my prescription is working for me.


StarStarStarStarStar Very friendly staff, and was offered coffee whi... —    (Patient since 2006)

Very friendly staff, and was offered coffee while I waited, and Dr. Jacobs is an awesome doctor and very caring.


StarStarStarStarStar Dr Jacobs is awesome. Professional and honest. —    (Patient since 2005)

Dr Jacobs is awesome. Professional and honest.


StarStarStarStarStar Office staff and Dr Jacobs are so friendly and ... —    (Patient since 2015)

Office staff and Dr Jacobs are so friendly and welcoming. Truly there for the patients. I always feel so welcome.


StarStarStarStarStar Friendly, professional staff, great results. — 

Friendly, professional staff, great results.


StarStarStarStarStar Found the new location. — 

Found the new location just fine and received the great service that has always been a plus for this office


StarStarStarStarStar  — 

Even though our online appointment ended up with a little glitch in the system , we were able to get our exam done in a reasonable amount of time.


StarStarStarStarStar Always a Great Experience — 

From the time I walk in, to the time I leave it is always a pleasant experience. I'm always greeted, asked if I need anything - they are all so nice! New office is beautiful!


StarStarStarStarStar My recent visit to their new office was GREAT! ... — 

My recent visit to their new office was GREAT! Ample parking and easy location to get too. As always, the staff was very friendly and helpful. Dr. Thompson was very thorough and explained each step of the way.


StarStarStarStarNo Star Hidden Costs — 

My interactions with the doctors has always been great. I don’t particularly care for all the “hidden costs” associated with buying a pair of glasses here, however.


StarStarStarStarStar East Lansing Family Eye Care is TOPS! — 

Since 2015 Dr. Thompson has earned my confidence by providing very professional and thorough eye care services. He takes the time to listen to my questions/concerns and always provides answers that a lay person can understand.


StarStarStarStarStar Everyone was very helpful and nice —    (Patient since 2005)

Everyone was very helpful and nice


StarStarStarStarStar  — 

Dr Thompson is great and will get you exactly what you need!


StarStarStarStarStar Excellent Care — 

I was able to get an appointment on a very short notice. The staff is pleasant and friendly.


StarStarStarStarStar Very satisfied customer! —    (Patient since 2010)

I'm very happy with them. They make it fast and efficient, and fun.


StarStarStarStarStar JULY 2019 appointment — 

JULY 2019 I was having a medical issue with one of my eyes, and East Lansing Family Eyecare brought me in immediately to perform a thorough exam. I was impressed at the extensive, state-of-the art testing that was done on me. This treatment, coupled with their gorgeous new location, will no doubt solidify their position as the "go-to" intimate destination for all East Lansing residents in need of personal eye care.