Reviews

Friendly and knowledgeable. Best eye doctor I've had in 30 years of Optical service. My doctor from here further.

Jan 23, 2020

I always love visiting Dr. Russell! He is amazing and thorough and truly cares about his patients. I have been struggling with my vision for a while now and Dr. Russell is the only one who has taken the time to really dive in and figure out what I have going on.

Jan 21, 2020

All of the personal were professional in all the procedures.

Jan 18, 2020

Love going to Dr. Russell. He, and his staff, are always willing to go the extra mile to make my appointment easy, stress free and timely. I am always impressed by their patience as I take forever to choose new glasses. Highly recommend these guys!

Jan 8, 2020

Dr Russell and his staff are always friendly and eager to help meet their patients needs. He even rushed my order for my glasses so that I could have them before vacation. My entire family goes to Dr Russell and I highly recommend him.

Dec 23, 2019

If you can’t see that East Tennessee Eye Care is the best around, then let them fix you up with a pair of glasses or contacts, so you can see more clearly!!

Dec 22, 2019

Absolutely Awesome. I would recommend this place

Dec 12, 2019

Dr. Russell and staff are awesome.

Dec 4, 2019

Always enjoy visiting Dr. Russell's office, the staff is very friendly and helpful. Dr. Russell is very attentive to his patients and knows them by name. I've been going to Dr. Russell since 2010 when I had my LASIK surgery, wouldn't even consider going elsewhere even though it's out of my way. :)

Dec 4, 2019

Dr. Russell is the BEST and his staff is so helpful and friendly every time I call or come into the office. I highly recommend them!

Nov 25, 2019

As always the care I receive by Dr Russell and his staff was outstanding!

Nov 20, 2019

Very friendly place makes you feel welcome and at ease. Explains eye exam, and your eye car plan. Dr.Russell is very friendly makes you feel very welcome discussing what’s plan is best for you. He will not put glasses on you if a cheap pair of readers is all you need.

Nov 14, 2019

Dr. Russell and staff was very helpful and so friendly that I would recommend them to anyone who needs a knowledgeable and friendly eye doctor.

Nov 8, 2019

5 Star service, and the Techs are Awesome!

Oct 31, 2019

Great service and staff! I was made to feel welcome and at home. Will definitely continue to use them!

Oct 30, 2019

Great service as always and very patient with me while I picked out frames.

Oct 23, 2019

I love Dr Russell and all of his staff, they always make my visits pleasant.

Oct 12, 2019

Everyone is extremely friendly and nice! Greg is a great eye doctor!!

Oct 2, 2019

Dr. Russell and the entire staff at East TN Eye Care were very professional and most helpful during my eye exam and also with picking out frames. Thank you all!

Sep 29, 2019

You and your staff was very nice, informative, and helpful. Took your time to explain each machine and process.

Sep 28, 2019

Great service. Everyone is friendly and helpful. Always enjoy my appointment.

Sep 23, 2019

Great service, staff, office, equipment and doctor. Highly recommend.

Sep 19, 2019

I always enjoy my visits at East Tennessee Eye Care! The staff are always friendly and welcoming.

Sep 12, 2019

Everyone in the office is so personable and friendly. The ladies in the optical department were so helpful in helping me pick out the best frames for me. Dr. Russell was very professional and knowledgeable. So glad I have a new eye care family!

Aug 24, 2019

I had an exceptional visit as I Always do. Dr. Russell and his team are the best, they always meet all my expectations and give the best service and care to their patients!

Aug 21, 2019

Great experience. Very friendly staff

Aug 5, 2019

Outstanding service and products.

Aug 5, 2019

Dr. Russell and all of his staff always do a great job and will explain whatever you do not understand.

Jul 17, 2019

My office visit was great.They got me into the office within 2 hours of my call with an eye problem

Jul 9, 2019

Always nice ,courteous, helpful

Jul 8, 2019

Greg and his team are awesome. They are thurough and explain everything. The office is very nice and updated with State of the are equipment. I would recommend them to everyone.

Jun 8, 2019

Dr Russell, and his staff are top notch. They are very friendly caring people. I wouldn’t trust my eyes to anyone but Dr Russell. My whole family goes here. I have recommended many people to him. Keep up the great work, God bless you all.

Jun 6, 2019

Dr Russell and his staff are fantastic. They have always taken care of my needs. If you are looking for a great group to care for your eyes then give them a try. You will love them as much as I do. I travel 1000 miles from Minnesota to see them. Thank you for taking care of my eye care needs. You are the best!

May 30, 2019

Excellent experience feel like family

May 29, 2019

My son is special needs and the whole staff did a great job at explaining each step and working with him to choose glasses. When we couldn't fine red frames in his size the staff worked to keep him calm and redirected him to alternatives and complimented on the ones he finally reluctantly choose. Good experience!!

May 24, 2019

East Tennessee Eye Care is awesome! I’ve been going to ETEC for the past 2 years and Dr Russell has been great as well as all of his staff.

May 22, 2019

Everyone at East Tennessee Eye care are awesome, very friendly and professional. Thank You all!

May 22, 2019

Always a great, thorough Dr.

May 22, 2019

Great people! Very clean office and everyone is so friendly and a lot of options to choose from with the glasses.

May 22, 2019

My visit was exceptional! It went quickly, friendly and helpful staff! I always let them pick my frames cause they are GREAT at it! Thank you so much!

Apr 11, 2019

My visit was splendid as usual. Exemplary professionals providing caring and stellar service. Thank you!

Apr 10, 2019

Great friendly staff. Knows what they’re doing

Mar 27, 2019

I love Dr. Russell's office. No only is Dr. Russell helpful and Friendly but the staff is also helpful and friendly. I always feel welcome.

Mar 8, 2019

Very pleased with the service provided. Everyone was very nice.

Mar 7, 2019

The Doctor and the staff make the experience enjoyable. The attmosphere is relaxed and happy. I never thought going to any Doctor would be fun. But the Doctor and amazing staff make the experience easy. They are quick to answer any quesions on insurance. Friendly conversation as they do your preliminary exam.

Mar 5, 2019

A wonderful crew with a fun loving , upbeat vibe!!! Thank you for taking good care of my eyes!!

Mar 5, 2019

Always thorough care and everyone treats you great.

Feb 19, 2019

Great office. Greg is awesome. Everyone so friendly yet professional.

Feb 14, 2019

Great group of people to work with!!! Would not go to another eye dr!!

Feb 14, 2019

Very nice people and explained everything.

Feb 13, 2019

Great staff, great doctor. So good with my kids and myself

Feb 13, 2019

Everyone at the office is always kind, considerate and thoughtful. They are welcoming and make, what can be an anxious experience, very comfortable. I always appreciate the way they work with me to make feel at ease.

Feb 7, 2019

Wonderful office staff and I would not go to anyone else but Dr. Russell.

Feb 6, 2019

Absolutely love everyone in Dr. Russell's office....Excellent service, friendly atmosphere, reccomend him to everyone....

Jan 9, 2019

Dr Russell and his team are always awesome.

Jan 9, 2019

very friendly staff, advanced technology in eye care, always helpful in every way. I would recommend them to anyone!

Dec 24, 2018

Love Dr. Russell & all his staff! They provide excellent service & care.

Dec 22, 2018

I was a little nervous in this appointment because Mason is three. But the care of all of the staff made this experience a wonderful one. Mason was alittle bit upset but they were all so good to him and afterward he cried because he didn't need glasses. I will definitely come back and also refer others.

Dec 3, 2018

Excellent as always! Friendly and knowledgeable staff.

Dec 1, 2018

***** That’s 5 stars for all the people I saw or dealt with at Dr Russell’s office. I was seen promptly and glasses were my main concern. However, he found issues with my eyes that may cause the problem. His staff is great! Good moods/personality even late in the day. Easy to recommend this well-run office group.

Dec 1, 2018

ALWAYS A GOOD EXPERIENCE. VERY PROFESSIONAL.

Nov 29, 2018

Awesome staff!!! I will definitely refer my friends and family.

Nov 24, 2018

It was the first in office eye exam for Charlie. The staff worked well with a precocious 4yr old. His experience will leave him unafraid and willing to go again. Thank you for that.

Nov 15, 2018

My son always has a great experience when he visits for his eye exams. The staff is great with children.

Nov 3, 2018

Everyone was very friendly and helpful. This was my sons first time getting an eye exam, and the staff was great while working with him.

Nov 3, 2018

I have had Dr. Russell as an optometrist for a few years now and I have nothing but the upmost respect for him. Whether it is solving a medical issue, eye exam, being professional or trying to save you money Dr. Russell is the best I have experienced.

Nov 2, 2018

Thank you guys for taking very good care of me. I love my new glasses. You also helped me understand the genetic disorder I have in my eyes. I have told everyone about y'all and the amazing job y'all do.

Nov 1, 2018

I absolutely love this place, Dr. Russell and his staff. I had my first eye appointment ever and ended up needing glasses. They all took the time to help me pick the perfect pair!

Oct 23, 2018

Excellent professional service

Oct 13, 2018

This was my daughter’s first eye exam. Dr. Russell and his staff made the experience fun and educational for her. Their demeanor and extra care in explaining the process to her, made her feel very at ease. I would highly recommend East Tennessee Eye Care did both adults and children!!

Oct 13, 2018

The staff at were very friendly and efficient. Dr Russell was very knowledgeable and thorough. As a new patient, he and the staff made me feel welcome and at ease. I would highly recommend East Tennessee Eye Care!!

Oct 13, 2018

Dr.Russell and staff is outstanding.

Oct 12, 2018

Very friendly. I would give this place and staff a 5 star rating.

Oct 6, 2018

Dr. Russell was an excellent optometrist. He was very knowledgeable about what was going on with my eyes. I was really impressed with my visit and will definitely go back.

Oct 1, 2018

I had a great experience.

Sep 26, 2018

I had a great experience. Everyone was so nice and helpful. Dr. Russell was very professional. I have already recommended him to my friends and family.

Sep 15, 2018

i needed to see Dr Russell , unexpectedly, and was seen same day. Great , fast, dependable service. Thanks so much. Anne Gilreath

Sep 13, 2018

Great experience. Got me in quick and updated me prescription.

Sep 10, 2018

Dr. Russell and staff are really great people. I'm very pleased with their service.

Sep 8, 2018

Dr. Russell for numerous years always gets my prescription perfect.

Sep 6, 2018

My experience with East Tennessee Eye Care was very successful. Dr. Russell is an excellent optometrist! And the staff are very friendly and knowledgeable! I highly recommend Dr. Russell!

Sep 3, 2018

Great friendly staff. I always feel welcome and It don't take half a day for an eye doctor appointment.

Aug 30, 2018

Great staff and eye check experience. Thanks for taking the time with our special needs child. You truly made it a great experience for him.

Aug 30, 2018

I appreciate everyone being friendly and on top of things!

Aug 18, 2018

Awesome Service and everyone super nice. THANK YOU!!!

Aug 16, 2018

I have been with Dr. Russell from the day he started his profession. He is very professional and does a great job explaining the process he uses to help my vision. The whole team treats you like family and very professional. I would highly recommend Dr. Russell to all people that want a great service. You will not be sorry for trying Dr. Russell and his team. They have a great choice and quality of glasses and contacts.

Aug 15, 2018

This was our first visit and I have never felt more at home at an eye dr than I did here. He was very thorough when explaining about my daughters eye exam results. He never rushed us to get to the next patient. It’s nice when you feel like you are important and not just a number. The staff was incredible and went out of their way to make you feel welcome.

Aug 11, 2018

We had a wonderful visit! Exam was very thorough. Nursing staff was friendly, Dr. Russell was knowledgeable and our appointments went smoothly.

Aug 9, 2018

Excellent. Couldn’t do anything any better

Aug 9, 2018

Dr. Gregory Russell provides exceptional optometric care. He is very knowledgeable, professional, and truly cares about his patients. He is very easy to talk to and will give you honest and helpful answers. His staff is also very professional and friendly. The ladies who help you with getting new glasses are wonderful. I am really happy to have Dr. Russell as my optometrist, and I have great confidence in his care.

Jul 27, 2018

Wonderful office! Very efficient and knowledgeable staff.

Jul 21, 2018

We loved this office! Everyone was so friendly and helpful from check-in to check-out. The staff was fantastic with my 6 year old daughter. We will definitely be back and highly recommend this office.

Jul 20, 2018

Very pleased with my visit.

Jul 7, 2018

Wonderful place to get your eye care. Super friendly staff!

Jun 25, 2018

Everyone was so nice and eager to explain and help out. Patience is a virtue that not all have but this office has the most patience with lil ones and was so greatly appreciated. Thank you for a wonderful experience for my lil one.

Jun 15, 2018

I have known Dr Russell since his son was in first grade. He is very professional, he takes the time to get to know his patients. He explains your needs in plain English that you can understand. His staff are knowledgeable and very friendly. They are always smiling and make you feel important to them. I made the mistake of going to another eye care professional, I came running back to Dr Russell. I highly recommend Dr Russell, and all the staff here at East Tennessee Eyecare.

May 28, 2018

we are very pleased with the quality of care we receive here.

May 21, 2018

Dr. Russell is an amazing! I would highly recommend him to anyone needing to have an excellent eye examine!

May 21, 2018

Friendly staff, on time and all questions answered.

May 21, 2018

Dr. Russell has been my Dr, for years. His professionalism is unparalleled. He is very good and always listens to my concerns. He answers all my questions and his staff are great. If you are looking for a dependable eye doctor who will always tell you the truth and provide excellent care, I highly recommend him. My daughter and grand children are patients of him also and he is great with them especially since one of them is artistic. You can't go wrong with him.

May 20, 2018

Great people here. Always very helpful and treat you like family

May 7, 2018

Thank you so much to the staff at East Tennessee eye care. Dr. Russell has a great sense of humor and is great at his job! Heather and Karen took their time helping me decide on the best frames for my face:) I really appreciated the personal care from the entire staff and I will be a patient for life!!

Apr 24, 2018

Everyone at Tennessee Eye Care is awesome, extremely friendly and very thorough from the eye exam to picking out frames.

Apr 23, 2018

Dr. Russell and his entire staff always help me to feel welcome and comfortable. They are a wonderful group and offer excellent eye care.

Apr 23, 2018

Service is excellent. Not a pressure job on the glasses. Client's satisfaction is their goal. PS. Not dilating your eyes for exam is well worth the small extra out of pocket cost.

Apr 18, 2018

Dr.Russell and his staff are always great to work with!

Apr 16, 2018

My husband and I both had a eye appointment with Dr. Russell just for a check up it had been a while. We both had a great check up the whole staff was friendly and personable to us. I would highly recommend East Tennessee eye Care...Dr. Russell Thank you ! For having a great personality and taking time with us. We didn’t feel like we was just another patient you made us feel like family.

Apr 8, 2018

Great office staff. Dr. Russell is great.

Apr 3, 2018

Very professional service from the Dr. and the staff thanks. Lee

Mar 26, 2018

Best eye exams ever...everyone very professional.

Mar 26, 2018

Dr Russell and the ladies in this office are the absolute best. I won’t go anywhere else. They take the time to talk with you and make sure you understand everything. If you’re looking for an eye doctor, then East Tennessee Eye Care in Kingsport, is the place.

Mar 19, 2018

All of the staff were professional and great .

Mar 18, 2018

As always our experience at East Tennessee Eye was great. Dr Russell is the best!

Mar 12, 2018

Received a very thorough exam from a friendly and informed doctor! I was impressed and would recommend him to anyone that needs eye care.

Feb 26, 2018

The staff is welcoming and knowledgable. I quickly filled out my information and gave my insurance cards. Everyone works as a team. I was taken to a room where a staff member did my preliminary steps such as checking my glasses and dialating my eyes . i was given a complete exam by Dr. Russell who answered all my questions. I found the website user friendly. And i was impressed that the hours of the practice also includes an evening. Giving patients an options. I had been referred by a friend when i was disappointed by my previous Optometrist . i refer Dr. Russell and his staff to my family and friends.

Feb 26, 2018

Dr. Russell and his staff are wonderful!! I would give them 5+ rating!!!

Feb 23, 2018

Everyone is so nice and the Dr is the BEST! This is my new favorite eye Dr!

Feb 9, 2018

I walked in and got an appointment right then. The staff is friendly and knowledgeable. I recommended this office to a coworker as well.

Feb 5, 2018

Visits to Dr. Russell's practice are always a positive experience

Jan 29, 2018

I would like to see more designer glasses.

Jan 29, 2018

Dr Russel was so helpful to my son and myself. His staff and him went out of their way to make my son feel very comfortable as this was his first eye exam and ended up needing glasses. We are so thankful to have found this office and will rely on their expertise in the future as we ty to correct my sons vision.

Jan 29, 2018

Great as always!!!!!!!!!!!!!!!!

Jan 29, 2018

The staff is very helpful and go the extra mile to save you money. Friendly atmosphere.

Jan 29, 2018

Very professional office! From front desk to the Doc. I would highly recommend East Tennessee Eye Care.

Jan 15, 2018

First time there for my daughter and everything was great!! Also have great employees

Jan 14, 2018

My husband and I have been a patient of Dr.Russell for many years,the service is great, staff is friendly, they are all professional and know their stuff! I would highly recommend to anyone to try them, I don’t think you will be disappointed st all!

Dec 18, 2017

Dr Russell and staff are knowledgable, courteous, and dedicated. They take their time to assess your needs and answer any questions. I've never been kept waiting more than 10-15 minutes past my scheduled appointment time and appointments aren't scheduled every 5 minutes as is common at any other medical facility. Over the past 20+ years as a patient, I've never had anything but an excellent experience here. I've recommended him you many people and will continue to do so.

Dec 18, 2017

Love the entire staff. Very attentive & extremely knowledgeable.

Dec 11, 2017

I have been going to this office for about 6 years now. They are very good to work with and timely in the appointments and services.

Dec 4, 2017

Everyone is so friendly and helpful. I was amazed that the practice set up my eye surgery so quickly for me and will be seeing me the day after each surgery instead of driving downtown. Dr. Russell is kind, knowledgeable and caring. All the staff is also very helpful and kind. Thank you for taking care of my eye health.

Dec 1, 2017

Dr. Russell and his staff are very professional and friendly

Nov 29, 2017

Everyone here is wonderful! My oldest 2 kids have been coming here for years and just recently added my 5 yr old as a patient. The whole staff was great with him And went out of their way to make it a fun visit for him and make him a happy boy!

Nov 15, 2017

Very friendly and helpful staff. Enjoyable visit.

Oct 23, 2017

Got exceptionally good service as always! I do and would highly recommend your services to anyone seeking eye care!

Oct 23, 2017

Fantastic service. I think your employees go out of their way make your visit pleasant.

Oct 16, 2017

Great friendly staff Dr Russel was amazing with our daughter.

Oct 16, 2017

I always want to make sure that my eyes get the best care possible, and I trust Dr. Russell and his great staff!

Oct 15, 2017

unhappy with my former eye doctor, I made a appt with Dr. Russell. I can say that I was very please with the Dr Russell and the entire staff at east tn eye care......highly recommend them.

Oct 11, 2017

Wonderful doctor and staff. Feels very comfortable.

Oct 9, 2017

As always, Dr. Russell and his staff go above and beyond to make you feel comfortable. They are a compassionate and caring team and he couldn't have a better staff to represent him. Our daughter has ADHD and HFA and they have always made her feel comfortable, taking the extra time to make sure she is feeling safe and that her glasses are functioning properly. I highly recommend the services of East TN Eye Care and Dr. Russell!

Sep 23, 2017

I have referred both friends and co-workers to your practice. Everyone is very friendly and caring, great practice!

Sep 21, 2017

Wonderful staff from start to finish.

Sep 15, 2017

The staff was very nice and friendly and Dr Russell was so pleasant with a great personality! I was very comfortable for my first visit. Good environment!! I would definitely recommend them!

Sep 4, 2017

Everyone was so nice to me and very professional. Dr. Russell treated me like he's always known me even though I was a new patient.

Aug 30, 2017

I thought everything was fine. If glasses work out like I think they will it will be great for me.

Aug 27, 2017

Absolutely hands down the best care I've received from any doctor in general! Staff is very kind and helpful, not a long wait, doctor actually makes you feel comfortable and happy! Keep up the great work guys! My daughter went in feeling so insecure about glasses and walked out more confident than ever!

Aug 26, 2017

Very nice staff and enjoyed my visit.

Aug 21, 2017

This was the best optometrist visit I have ever had. I felt comfortable asking questions, and I felt like the doctor knew what he was doing. Overall 10 out of 10 would recommend.

Aug 16, 2017

Very pleasant staff. Very thorough exam. Greg Russell is awesome. He is spot on with his diagnoses and his solutions. He explains easily and understandably. I am extremely happy and confident in Greg Russell.

Aug 13, 2017

I absolutely love Dr. Russell & his staff. They provide excellent customer service!

Aug 5, 2017

I have gone to Dr. Russell since he was at Wal-Mart. I went with him when East Tennessee Eyecare opened. He has always been great, very professional and friendly.

Aug 3, 2017

Excellent and very professional care with quite friendly and competent staff. It was a pleasurable experience for me!

Aug 1, 2017

I am thrilled you are starting to accept appointments online. I know there are some kinks to work out - but in my position (working nights) it will be awesome.

Jul 20, 2017

Dr Russell and his staff are the best and the friendliest group of people to be around!

Jul 8, 2017

Dr. Russell has up to date equipment to make your exam go smoothly and with ease. Friendly staff, knowledgeable with operating equipment, and giving accurate results with examination. Always takes their time with each patient on a personal level.

Jul 6, 2017

I rarely fill out reviews as they cause more requests for additional review. However, I am impressed with the links to billing, appointments, and adding the appointments to my calendar. Great Job!

Jun 24, 2017

You are treated like family here. I always laugh everyone is so fun and truly care about you and your eyes as well as being highly professional and confident.

Jun 10, 2017

Very friendly and efficient staff. Left work for my appointment and was able to get back to work in half the time I thought it would take. Very pleased with my experience

Jun 8, 2017

Very professional and took all the required steps to give me a thorough eye exam very pleased.

Jun 7, 2017

I thought the front desk and support staff were excellent. Dr. Russell is top notch.

May 24, 2017

Great service and I didn't have to wait all day to see the Doctor

May 10, 2017

Very nice staff and friendly.....they will continue to stay our eye dr..

May 6, 2017

I will definitely be back. All three of my children have been to East Tennessee Eye Care. The smiles and care shown by all of the staff and doctor really makes you feel cared for. My boys, ages 13 and 17, talked about the friendliness of the staff and the doctor after we left. If you're looking for a great eye care place, you will find it at East Tennessee Eye Care!!

Apr 27, 2017

This was my first time there and the whole staff made my visit remarkable

Apr 23, 2017

Always a pleasure to see and work with the staff at East Tennessee Eye Care

Apr 22, 2017

Awesome service.very professional and informative.

Apr 22, 2017

Always a pleasure to come for my eye exam. The employees are friendly, kind, and professional. They make you feel like a valuable client. I recommend all my friends to Dr Russell. He is wonderful, takes time to listen to your concerns, and get to know you.

Apr 20, 2017

Dr. Russell is a wonderful and very personable doctor. He is also genuinely caring. The staff is also very friendly.

Apr 19, 2017

Awesome staff and excellent physician! Facility is well kept and fashionable ~ great select!

Apr 18, 2017

Very friendly staff and a great environment.

Apr 6, 2017

Great experience. I work with my peripheral vision and the glasses prescribed keeps all focal length in clear view.

Apr 3, 2017

Thank you so much for getting us in again on such short notice! You always take good care of us. We highly recommend you to anyone who wants that doctor that is willing to listen and go that extra mile!

Mar 27, 2017

Great doctor and staff. I will never go back to the big office guys. Greg and staff will spoil you with their service.

Mar 22, 2017

This was the best eye experience I have ever had! Dr. Russell is an amazing doctor and makes sure you have a thorough exam.

Mar 22, 2017

Friendly , courteous staff .

Mar 10, 2017

Always enjoy my visits at East Tennessee Eye Care. Was worked in at the last minute, everyone was very accommodating.

Feb 27, 2017

It was great people was nice and friendly need more people like that

Feb 18, 2017

Awesome eye care office. From the office staff, techs and doctor. Very friendly, professional, knowledgeable and helpful.

Jan 25, 2017

Great service, staff is very friendly.

Jan 16, 2017

Always friendly and professional services given by Dr.Russell and his staff!

Dec 25, 2016

I have been a patient of Dr. Gregory C. Russell for almost 10 years. He is always energetic, informative—letting me know what is new in eyewear and contacts—and curious about what brings me in to see him in the first place. He and his team have bent over backwards to help me out of a jam, when I needed contacts in a hurry for a last-minute speaking engagement. I'm here to stay.

Dec 22, 2016

We highly recommend East Tennessee Eye Care. Dr. Russell and his staff are second to none. They are always friendly, patient, and professional.

Dec 16, 2016

Great place and great people!!!

Nov 30, 2016

Dr Gregory and his staff are very knowledgeable about the latest procedures and equipment. The office staff and Dr Gregory are professional and also down to earth. You feel completely at ease. Dr Gregory explained every thing he was doing, what he found and what he needed to do to correct any problems. Great selection of frames to choose from as well. This is someone we would highly recommend.

Nov 25, 2016

Great reminders. In this busy and fast paced world now I appreciate these reminders.

Oct 29, 2016

Thanks Dr. Gregory C. Russell for seeing our whole family at the same time. This made it easier with the little one plus we able to get her eyes checked also. Everyone was very professional yet very home inviting. Everything was explained in a way that we understood and we walked away knowing where we stand on our vision. Thanks.

Oct 21, 2016

Professional service, Friendly atmosphere!

Oct 21, 2016

Great visit to the eye doctor. Customer service was excellent!!!

Oct 17, 2016

Best place in East Tennessee been my Doc for years easy to work with and does a great Job

Sep 19, 2016

I have been going to Dr. Russell's office since I was 17 year old. Every time I leave I can truly say that I have a great experience. Him and his staff are so welcoming and it creates a healthy experience!! Thanks East TN Eye Care for all your excellent service!

Sep 15, 2016

Always a pleasure using Dr. Russell's office. Have always loved him, he goes above and beyond as an eye doctor. Staff is always nice and helpful. Wouldn't change a thing. Thanks so much, Anne gilreath

Sep 12, 2016

Always get in quickly and everyone is super helpful with great personalities.

Sep 11, 2016

Great appointment. Timely and professional.

Sep 8, 2016

I could not be happier with Dr. Russell and his wonderfull staff.

Sep 7, 2016

Highly recommend Dr. Russell and his staff. Very professional, courteous and efficient, Was in and out in no time. Had a great selection of frames and the office was very neat and well laid out,

Aug 20, 2016

They were absolutely amazing. The nurse was so sweet and patient with my 6 year old son. Malachi was so scared at first but had nothing but positive things to say once we left the office.

Aug 17, 2016

They were absolutely amazing. The nurse was so sweet and patient with my 6 year old son. Malachi was so scared at first but had nothing but positive things to say once we left the office.

Aug 17, 2016

Staff was professional as always. I received great care from Dr. Russell. He was able to work me into his schedule and take an obstruction from my eye. Many thanks to him and his staff! By far the best in TN :-)

Aug 10, 2016

We waited an hour and a half with a 10 month old to be see for an 8:45a.m. appointment and finally left without being seen.

Aug 3, 2016

Very attentive and efficient

Aug 1, 2016

Best eye doctor ever! All of the staff are Amazing! Very courteous and professional.

Jul 23, 2016

Dr Russell is always thorough, caring, and helpful!

Jul 21, 2016

Was treated as friends, had updated equipment, couldn't ask for better service.

Jul 16, 2016

Thank you for your service. We appreciate all the friendly staff & their professionalism.

Jul 7, 2016

Pleased more than I ever expected. First, before seeing Dr Russell, the assistant tested me on 5 hi-tech devices. The devices that I was tested by my previous eye doctor, as recently as 7 months ago had been 3 commonly used devices . The additional 2 devices at Dr Russell's office, I had never seen. Impressive. Just after Dr. Russell flipped several of those lens he stopped and took a closer look and immediately diagnosed cataracts on both eyes and scheduled to had them removed. 7 months ago at my previous eye exam from another eye doctor I was told I had a small cataract on one eye and it was not big enough to worry about. Yet I still could not see clearly, I mean really not clearly. I felt so relieved that Dr Russell diagnosed this so quickly and knew what had to be done. I previously was afraid I was going blind. I look forward to the eye surgery and to be able to see clearly again !!!!!! I seriously recommend Dr. Russell.

Jun 30, 2016

Love Dr Russell and his staff

Jun 21, 2016

Excellent customer service and the entire staff are always a pleasure to see and chat with!

Jun 11, 2016

As always, my visit was great.

Jun 5, 2016

I love it here! The staff are always friendly and Dr. Russell treats you like a good friend.

Jun 2, 2016

Everyone is extremely nice and helpful!

May 18, 2016

Wonderful staff and so helpful. Any time I have a problem with my contacts they take me right in even though I do not have an appointment. This office caters to its patients and I would not go anywhere else.

May 16, 2016

Very nice visit thorough check up very friendly helpful staff and Dr.

May 15, 2016

Absolutely loved the office and everyone in it. I was treated like I had been coming there for years and it was only my first visit!

May 11, 2016

Have been seeing Dr. Russell for last 2 years, changed from another group I had been with for numerous years. Appreciate the friendliness and helpfulness of his staff, and his down to earth friendly approach when he deals with me. Feel like I am talking to a friend or family rather than my eye doctor.

May 2, 2016

Dr. Russel and his staff always does a great job. I am always treated kindly and with respect. I would highly recommend.

Apr 24, 2016

Dr. Russell and his staff are wonderful! He has state-of-the-art equipment and is very knowledgeable. He takes the time to talk to you and to listen, which I find very important. I have been seeing him for many years, and cannot imagine going anywhere else for my eye care needs!

Apr 24, 2016

I had a great feeling about this place when I called in to make the appointment. The person on the phone way very friendly. Once at my appointment the feeling was confirmed. Everyone on the staff from the receptionist to the Dr. were very friendly and helpful. One of the best experiences in a medical office that I have.

Apr 16, 2016

Excellent location, service and expertise!

Apr 11, 2016

I wouldn't change anything. They were fantastic!

Apr 6, 2016

Dr. Russell is the best around. I would highly recommend him to anybody. I have been going to him for almost 17 years now. I will never use anyone else as long as I live in the area.

Mar 25, 2016

I feel you are doing fine. Every thing was on time and smooth.Keep up the good work.

Mar 24, 2016

the things are already excellent keep up the good service

Mar 23, 2016

I think everyone was super nice Dr. Russell was very informative about everything, office was very busy but the wait was not more than 5 to 10im.,always been very satisfied with their service.

Mar 19, 2016

Dr. Russell and his entire staff are very professional. Whenever I complete my eye appoint process, I truly feel I have been given the best service possible. I would recommend everyone to see Dr. Russell.

Mar 19, 2016

I always get great care with Dr. Russell and his Staff. Would not go anywhere else. Thank you Everyone.

Mar 17, 2016

I didn't mind waiting because they just fit me in since I called that morning - very friendly staff - I like that!!

Mar 12, 2016

Great Service, Staff is always friendly and very helpful. Highly recommend to everyone.

Mar 10, 2016

No comments or changes to report. It is fine the way it is

Mar 5, 2016

I was very comfortable and satisfied with my appointment.

Mar 4, 2016

All individuals were knowledgeable and friendly!

Mar 2, 2016

Our very first visit was great! The staff was very welcoming and knowledgable. The Dr was energetic without being rushed and genuinely friendly. I plan on making recommendations to friends and family. Thank you all for an enjoyable experience!

Feb 27, 2016

Everyone was pleasant and efficient. I don't think I saw any bottled water or other drinks in the fridge, so that might need some help. Overall excellent.

Feb 26, 2016

Another positive experience.

Feb 25, 2016

The staff is always very helpful, professional, and patient! They are very good about explaining what the tests they perform tell them. They are very helpful in assisting clients with picking out eyeglass frames that look good with the client's facial features and coloring. I appreciate Dr. Russell and his staff. I always feel like my eyes are in good hands.

Feb 25, 2016

I had an emergency meeting for work and Dr Russell and his staff got me in and out very quickly. Although I only had a short amount of time for my appointment, I did not feel shorted on the attention that my appointment needed. Dr. Russell was very thorough and helpful. This is a great establishment and I have recommended them to so many people. I practically have my whole family going here now. Thank you for great eye appointment!

Feb 25, 2016

I love to go there. The staff is always friendly, yet professional. Dr. Russell is a well qualified Eye Doctor.

Feb 21, 2016

Dr. Russell and the entire staff are great!

Feb 20, 2016

I have been very happy with all of my years of association

Feb 14, 2016

I would have liked the option to decide if I wanted to pay for my glasses or my contacts

Feb 13, 2016

Well short of having an open bar there is no way to improve. Believe me I used to go to a group that I wasn't sure if she was an Optometrist or a Prison Warden.Your group is great

Feb 11, 2016

The lady who helped me pick out my glasses was great. Very helpful.

Feb 6, 2016

Dr. Russell and ALL his staff were friendly, professional, and extremely knowledgeable. Without exception, they explained my diagnosis, and my options in easy to understand terms. They performed one study more than once to be sure the diagnosis was correct. The office was very clean and comfortable with up to date equipment and the latest in eyewear. I will recommend Dr Russell to my friends who need a comprehensive visit or just good eyewear.

Jan 23, 2016

We got an appointment the same day we made the call and were seen quickly. Thank yoi!

Jan 20, 2016

Greg did a great job and explained everything

Jan 14, 2016

Great staff, and great eye dr!!!!!!

Jan 13, 2016

All of the staff was prompt courteous friendly and helpful . Thanks .

Dec 28, 2015

Thanks for working me into your schedule. Merry Christmas to you and yours!

Dec 17, 2015

My visit was great. Every one was very helpful and friendly !!! Thank you !

Dec 13, 2015

It was unclear how I was to alert the staff that I was waiting to have glasses adjusted, so I just sat patiently to be noticed.

Dec 12, 2015

The staff is always both pleasant and professional and make you feel like "friends of the family." Fred

Dec 10, 2015

Great people all the way around! Helped me in everyway they could. Knowledgeable staff and a great doctor.

Dec 6, 2015

I was treated very kind, but also professional. Dr and staff are super!

Dec 3, 2015

Very professional staff.

Dec 3, 2015

I appreciate, so much, that Dr. Russell has accepted my "challenging disabilities" and has backed me totally in my vision correction !!!!

Dec 1, 2015

Maybe dim the lights a little for the patients who have their eyes dilated

Dec 1, 2015

What can I Say. You shouldn't mess with success! It certainly makes you feel welcomed and appreciated whenever I visit. --- except for the drops.

Nov 30, 2015

I was very pleased with my appointment and the care I received while there.

Nov 29, 2015

Had a good visit Even though I had a longer waiting period, it was ok as it was nice to talk and interact with the friendly staff....we enjoyed each other.

Nov 28, 2015

Keep on doing what your doing. Your staff is always very accommodating, helpful, and knowledgable. I feel very comfortable with Dr. Russell. He is easy to talk to, and I feel he always has my best interest in mind.

Nov 25, 2015

NO !! Dancing girls !!!!!!

Nov 25, 2015

I was very pleased that even without an appointment I was worked in to have my problem addressed. I really liked the lady at the front desk who checked me in. Thanks for taking good care of me. Tom Baker 423-677-8657

Nov 25, 2015