Reviews

I providing a neutral response only because I haven't gotten my new glasses yet. You should send me another survey once I get them! Based on my initial visit I have high hopes for an ongoing relationship with Dr Gold and Associates.

Apr 24, 2019

Professional, highly skilled service. Congenial welcoming environment. Second to none!

Apr 24, 2019

Dr. Kinoshita is excellent and because of her, our entire family go to this place every year. However, staff explained the coordination of benefits made a calculation mistake for my husband calculation. Also, they did not apply for the coordination of benefits to my son. (They asked me to pay a copy for my son and I had to ask to coordinate the benefits of tow insurance. Then, I did not have to pay $25 co pay for my son. I am not so confident that the staff is maximizing the coordination of benefits for the patient.

Apr 22, 2019

The doctor was great and the staff was very helpful.

Apr 19, 2019

Great doctor, but felt an uncomfortable amount of pressure to buy contacts and glasses from them.

Apr 17, 2019

The experience at Dr. Gary Gold and Associates is always pleasant, professional and enjoyable. Their extensive selection of eyeglasses is a bonus and rivals any I've seen elsewhere. I receive top notch care here and always have the best looking glasses around.

Apr 16, 2019

I had a great check up and got some great new glasses. Dr. Froumis was extremely friendly and helpful!

Apr 11, 2019

Wonderful service. Very thorough eye exam.

Apr 11, 2019

Doctor Chiu is a wonderful, caring and thorough in doing her exam. She is warm and friendly. Love her! The lady who went through the glasses with me though - looks bored and robotic.

Apr 10, 2019

Really enjoyed the visit with Dr. Ting!

Apr 6, 2019

Everyone is really friendly and their service is great.

Mar 29, 2019

This is the first time I have not seen Dr. Gold in 15+ years. Dr. Chui was extremely professional and knowledgeable with a wonderful disposition. I still love you Gary, but Stephanie is the real deal and a great addition to your team.

Mar 27, 2019

Lady on reception was rude during check-in and after eye exam she asked me to pay two times wrong amount $ 300 and $155 instead of $10. I do have nice insurance and everyone had asked about the insurance even this lady. My doctor was really nice and gave me a lot of advices. Anyway I know he is responsible for payment process and this is only one reason why I have scheduled next visit. And definitely I will not buy something cause your stuff doesn’t look professional at all

Mar 25, 2019

I love my doctor, but the glasses I received are terrible; and it’s not the first time. So I want to get my lenses somewhere else. They gave me the prescription, but required me to pay $25 to measure my pupillary distance (a number that is required for new lenses and also a number they already have). So in an effort to make me pay high prices for terrible lenses, they charged me to go somewhere else. I can’t recommend a place that does that. No care about the terrible lenses, no effort to correct the problem, and a penalty to shop elsewhere.

Mar 23, 2019

Everyone was professional and courteous. A friendly group of pros!

Mar 16, 2019

Dr Ting is one of the top Optometrists in the bay area. Dr Golds office has state of the art diagnostic equipment, a great staff and beautiful Sunnyvale location. Dr Ting has been my Optometrist for the past 15 years. I would highly recommend Dr Gold for your vision care

Mar 13, 2019

The exam was very thorough and the Dr explained everything to me as he was doing it. He was very friendly and made me feel very comfortable. The last who helped me find the glasses I need was very helpful and told me about all my options. I'll be back.

Mar 11, 2019

Dr Nick is excellent and advices customer very nice

Mar 9, 2019

She seems to understand my eye problems and how to deal with them as if the doctor has encountered this several times.

Mar 7, 2019

Top notch service, my provider listened to my concerns and explained my results thoroughly. It was very convenient to go right from the exam to picking out frames for my new glasses. I was pleased with the friendly and helpful staff, especially the poor woman charged will helping me pick out frames. She has the patience of a saint! The office was clean and welcoming, and the location was perfect!

Mar 7, 2019

great service polite team.

Mar 6, 2019

The staff is friendly and thorough. I particularly like Dr Ting and Dr Chui they are both informative, answer my questions, are caring, and work hard to help me learn ways to take good care of my eyes. The glasses at this places are very expensive and in the past I felt some were trying to push the most expensive glasses. This time, the woman helping me did not make me feel that way but listened, gave good comments without trying to sway my decision.

Mar 5, 2019

A very friendly environment. Very personable individuals, from check-in, to the pre-testing (ocular pressure, camera imaging, etc), the appointment itself, and the check out. They also took the time to answer a number of questions about the relationship of eye disease to issues such as diabetes and heredity.

Feb 27, 2019

Very thorough and pleasing examination

Feb 21, 2019

Nothing but the best! From the moment I walked in to the short wait to begin my appointment, everything was great! Your team helped me pick out the perfect pair of glasses that go with my style!

Feb 21, 2019

I've always had a good experience, but this past was even better! The staff are always so friendly and helpful. Makes taking time out of my busy worthwhile.

Feb 19, 2019

I had a good experience seeing the doctor at Gary Gold. I had red eye and needed an urgent appointment. i was called in the same day and doctor was friendly and diagnosed my issue and gave prescription eye drops. I loved how the whole process was quick and easy when the requirement was urgent to see the doctor.

Feb 19, 2019

I was unsure at first about the exam since there is a diff doc every time I go. But every exam has been thorough and careful, with all my questions answered, even the ones about the equipment and non-eye topics. I have very bad vision so have had eye exams and thick glasses all my life. Dr. Froumis is excellent and very helpful. I do not get my glasses there as it is too expensive without insurance.

Feb 14, 2019

I've been a patient for most of my life. The office staff is always friendly and helpful.

Feb 14, 2019

I enjoyed conversing with Dr. Gold while he was performing his tests. That's a good quality for me.

Feb 14, 2019

Friendly and competent staff. Great service. Great selection of functional eyewear. This group has a real pro in Dr. Froumis. Dr. Gold has a batting average approaching perfect when selecting staff to represent this store. I’ve known this group for a long time (many multiple decades) and I’ve never been disappointed. Their new offices (not so new anymore) are comfortable and welcoming.

Feb 11, 2019

Great Office Great Customer service I have Decades of great work Adat Dr. Gary gold and associates

Feb 10, 2019

My entire experience was amazing. My new doctor was excellent. She took my eye health seriously. Only downside the number of options for men’s sunglasses.

Feb 9, 2019

Dr. Froumis is the best. His easy, friendly manner and smile and the detail which he is willing to explain make a checkup visit a pleasure.

Feb 8, 2019

We loved our visit! Sophie's doctor was very pleasant and sweet!

Feb 8, 2019

Very professional and nice staff

Feb 6, 2019

The Doctors and staff at the Gold and Associates office are extremely professional and courteous. They care about their patients. They make suggestions and give reasons why they want to to do what they are suggesting. They always text or call to ensure you'll make your appointment on time. If you have insurance and there are discounts that you can use for your eyeglasses or discounts for tests they do they will download them for you to ensure you pay the lowest price possible.

Feb 1, 2019

After checking in, I was taken to the back for a vision test (the one with the hot air balloon). The first question I remember the woman asking me was if I intended to get new contacts. I told her I don't know because I feel my vision hasn't changed, my contacts are fine, and I wanted to wait until the doctor looked at my eyes for any vision changes. I thought that was a reasonable decision and response from me. However, she asked me AGAIN if I wanted to get a different brand or power of contacts. I was turned off by her asking me AGAIN when my intention for my yearly checkup to see if my vision has changed. This review is for the person who tested my vision before the doctor saw me. The doctor who saw me was great -- patient, thorough and could explain what she was doing well.

Feb 1, 2019

EVERY staff member I encountered were great from check in to check out!

Jan 30, 2019

Dr. Ting is terrific. The whole office is very professionally run.

Jan 30, 2019

Cat Lumes, and Stacey are the best. Thank you for your patience and kindness.

Jan 19, 2019

Appointments are always on time, none or little if any waiting time. Staff is friendly & helpful

Jan 16, 2019

The doctor explain my condition verily well

Jan 14, 2019

On time, professional, thorough,

Jan 12, 2019

I hope will not let me wait for extra 20 minutes for a scheduled eye exam next year. Thank you, Heidi

Jan 10, 2019

Professional and personable service. The best specs merchant in Sunnyvale.

Jan 9, 2019

The assistants as well as the physicians are helpful and supportive!

Jan 6, 2019

For almost all my questions the answer was the same "I don't know". Some of the questions were: 1. Are dry eyes more often with age? 2. Why did I get dry eyes any thoughts? 3. No clear answer on Dk/t values of contacts I have been using 4. No clear answer on the prescription in .25 increments. All answers were vague or straight "I don't know" for the most part. Eventually for the lens fitting the doctor delegated me to a different doctor. I will not be using the services of this clinic in future. I am not satisfied with responses.

Jan 3, 2019

The staff is friendly and the Dr's know their stuff. I was happy that they didn't want to do any unnecessary procedures especially after they learned that my primary Dr is tracking my eye health.

Jan 1, 2019

Dr Froumis continues to exceed my expectations in terms of his attentiveness and attention to detail. He is friendly and always welcomes my questions. He is knowledgeable and I have not met a better optometrist. I will continue to visit Dr Gold as long as Dr Froumis is there.

Dec 22, 2018

Courteous, knowledgeable and efficient staff.

Dec 21, 2018

Very friendly and attentive service. I felt comfortable throughout the whole process. They are not pushy about buying frames or other services from them which I appreciate.

Dec 18, 2018

Dr Chui was really great! Very helpful.

Dec 14, 2018

The doctor is very professional and all the staff are patient, informative, and polite.

Dec 14, 2018

Staff is very professional, knowledgeable and helpful

Dec 13, 2018

Dr. Bansal was very professional and thorough performing the exam. She makes the patient feel at ease and comfortable. The optician, Kat Lemos, was easy to work with, explaining all the options and costs associated with getting new glasses. The rest of the staff was quite friendly and helpful as well.

Dec 13, 2018

Excellent all around, definitely recommended. Staff is very knowledgeable and seems dedicated to providing very good service. Many of the employees have been there for years.

Dec 12, 2018

Dr Bansal and support staff was very professional and provided clear information on every procedure that was done.

Dec 6, 2018

Consistently professional consultation services provided by Dr. Gold's friendly and helpful team.

Dec 5, 2018

The doctors are very knowledgeable, listen to patient's concerns, and respond questions professionally and caring.

Nov 30, 2018

I have gone to Dr. Gold since the year 2000. I now live in San Francisco and travel to Sunnyvale for my eye exams. I had an extremely complex prescription and Dr. Gold was one of the few optometrists that were able to fit me for contacts. I eventually got laser eye surgery but still go see dr. Gold. His staff is amazing and I completely trust them in helping me find glasses that fit my face. They have a huge selection with many top designers. I highly recommend Dr. Gary and Associates.

Nov 28, 2018

Service in this office is outstanding appointment time it is excellent and people it’s very kind

Nov 27, 2018

Great service from a caring staff.

Nov 27, 2018

Great and very efficient service

Nov 22, 2018

Dr. Gary Gold and Associates provides me with flexible schedule and valuable help. I had an urgent eye issue and they checked me in immediately even when their normal eye examination schedule was fully booked for the day. I will go 10/10 for them.

Nov 21, 2018

Excellent annual eye exam as usual.

Nov 20, 2018

I have been visiting Dr. Gold & Associates for the past 12 years. Very satisfied and happy with the doctors and the staff.

Nov 16, 2018

Very thorough and pleasant experience! Fully explained tests and options.

Nov 15, 2018

very efficient and modern office, capable staff and good service

Nov 14, 2018

I have been going to Dr. Golds office for over 30 years and have never had a bad experience.

Nov 14, 2018

Great, efficient and friendly service from the front desk, consultant and doctors.

Nov 8, 2018

Dr Froumis is excellent and very uptodate with his medical knowledge.

Nov 8, 2018

I stil need more service so I'm certainly not going to say anything derogatory

Nov 7, 2018

Both Dr. and PA were great

Nov 4, 2018

Was great service I been there for 4 year and no complaints..5 ⭐️

Nov 2, 2018

Dr Nicholas Froimus was excellent with my children and family. He was very patient, extremely well mannered and very courteous.

Oct 26, 2018

Dr was professional and really patient with my daughter. She is 6 years old.

Oct 23, 2018

Ari was very good at helping pick out frames.

Oct 19, 2018

Great customer service. Friendly environment and nice layout of the office.

Oct 11, 2018

I wish I reason to come here more often.

Oct 10, 2018

Nick Fromis is always extremely professional, knowledgeable and takes time to answer all questions

Oct 1, 2018

The Doctors here are awesome. Very helpful, knowledgeable and fun to visit with.

Sep 28, 2018

Excellent service and support for patients. Be cautious of the program to force patients to immediately work with an optometrist to choose new frames and lenses. Wait until you are ready.

Sep 21, 2018

Service was very professional and thorough.

Sep 20, 2018

Have been going here for years,everyone is very welcoming and professional.Dr Nick is awesome

Sep 16, 2018

Very professional and through examination.

Sep 16, 2018

Friendly and professional service. My OD is the best ever, and always taking the time for a thorough and high quality exam. I simply do not trust anyone else with my precious eyes.

Sep 12, 2018

I don't use the website much, but I sincerely appreciate the ability to make and confirm appointments both by email AND via SMS text - very convenient!

Sep 10, 2018

I had requested my prescription to be emailed to me. I have still not received it.

Sep 9, 2018

Staff was great but it felt rushed like Dr was overbooked had me waiting a lot longer than expected

Sep 8, 2018

This has been the only place I have gone to have my eyes evaluated! Always friendly, and easy to deal with . Great experience every time . I would recommend to anyone !

Sep 7, 2018

In the 5+ years I've been going to Dr. Gold & Associates, I've always been seen quickly, and felt that the staff were very thorough with the testing and taking the time to explain what the results meant.

Sep 6, 2018

Exceptional expert care Everyone from the optometrist to the optician demonstrated excellent knowledge, care, patience and care. The staff there are very friendly.

Aug 30, 2018

Nice and well informed staff. Answered any questions I had.

Aug 30, 2018

I've always had a very good experience at Dr. Gold's office. I see Nick Froumis, he's always taken his time, and made sure I understand everything. Everyone there has been very nice and helpful.

Aug 28, 2018

Normally we would give 5 stars - have been coming here for years but this experience was just not good primarily due to the technician. Dr. Froumis was awesome as usual but things leading up to that were kind of a mess. Our daughter had been having difficulty with her contacts. Tried to make an appt but couldn't get one with him for like 4 weeks. So we settled on someone else sooner 3 weeks out. Am told this is due to everyone wanting their eyes checked before school. OK. Then, it just go unbearable for my daughter where she couldn't even wear them so we called the office - they suggested a new cleaner which we tried and it didn't quite work. I don't blame anyone for that - it just didn't work. So then we get a call that the guy with whom we had made the appt was not really quite the best fit for our issue? So we could get squeezed in to see what was the issue on Monday. We can't pull her out of school so we opted for 3:30 to see what we thought was just a look at her contacts. We then received a follow up call that we could come earlier (something we'd already said we couldn't do) if we wanted or just keep the existing appt which we chose to do. I got there and filled out the silly iPad thing and was ushered back with her. I'm thinking it's just a check of her contacts. All of a sudden she's going thru the pre-checks of an eye exam and would I pay $30 for some picture of her cornea or something?. I asked the person doing this "Is this an eye exam?" and she said yes. I asked when her last one was and she said August 2017. I had no idea this was an eye exam. I texted my husband - no idea either. We get ushered into the exam room and I'm being talked to quickly about charges that I would incur, Since she only wears contact lenses and technician brought up something about $10glasses I questioned that. She really couldn't explain it,was actually pretty rude about it 'Well as I already explained..'There is no reason for this. No idea why I paid $10

Aug 28, 2018

Very friendly, helpful staff

Aug 23, 2018

This is the place to go people! I stopped going here so I could go closer to home, mistake, big mistake! I will now drive the distance to have people who know what they are doing. Also, they actually make you feel like they enjoy helping you. thx so much

Aug 22, 2018

Stacy was patient and tried to get replacement of a defective frame.

Aug 22, 2018

The office could not be better! They are awesome!

Aug 21, 2018

I came in early and the staff was friendly and most importantly on time. I had a movie to catch and was able to finish everything in 20 mins, can't beat that and really appreciated the great service!

Aug 17, 2018

Very friendly and helpful staff in all dept. Helped me get my insurance issues figures out in a timely manner and get an appointment quickly. Staff have great taste in frame selection as well.

Aug 17, 2018

Very kind, patient, and professional staff.

Aug 17, 2018

I did not got my report printed or as promised by email. Report did not got faxed to my doctor

Aug 15, 2018

The best optometry that I have ever been to. Dr. Shilpi Ratra is a wonderful and very skilled in her profession.

Aug 9, 2018

Staff was very helpful and friendly from start to finish.

Aug 5, 2018

Had not seen Dr. Gold himself for some time - great to catch up and reminded me of why I keep coming back!

Aug 4, 2018

Dr. Froumis, is awesome !!

Aug 4, 2018

Always a great experience, Dr. Froumis is very thorough and the staff is great.

Aug 2, 2018

This office is very professional and on time with their service. I had no delays. They explained everything that they were doing with my daughter in detail. Her progress with her eyes. The selections for glasses were amazing. My daughter (9 years old) was excited that they had more than 3 choices in glasses. I would highly recommend this place to anyone looking for a glasses.

Jul 31, 2018

Very knowledgeable doctors and staff

Jul 25, 2018

Very professional by Dr. Ellin Wu

Jul 21, 2018

Quick service and Dr. Froumis is superb - thorough, friendly, efficient, explains things extremely well. I trust his recommendations and advice implicitly

Jul 21, 2018

Summary: Based on FIVE decades of experience in too many opto offices: This is a modern, attractive office with a well trained, helpful, organized, efficient, pleasant support staff and a top notch doctor. Office -- modern, clean, large selection of frames. Office Staff -- organized, pleasant, helpful, got me a badly needed appointment right away. Brian -- doc assistant -- pleasant, efficient, patient, professional. I also really liked that he took the time to clean every single shared equipment surface before I used it. No need to spread illness to everyone -- who needs that! Stephanie -- pleasant, patient, professional, a true understanding of how hard it is to pick frames. She has a gift for it -- you can tell by looking at her, a natural sense of style. Due to her talent helping patients select correct frames based on their stated needs and physical characteristics, she zoomed in on exactly what I would have picked, and when you have been wearing glasses as long as I have and gone through as many as I have, and spent too much time trying to pick them, you know this gift when you see it in a person! Dr. Nicholas Froumis -- pleasant, professional, patient, caring, expert, efficient, clearly knows and enjoys his profession, explained all. They have the latest greatest opto technology too for getting your RX accurate which I really like given I wear progressives; the ability to take retina pics which are now important to me and helps me avoid going to a retina specialist unless necessary; and Dr Froumis used a great new little camera integrated into his equipment to take pics of my eye as he worked so he could show me what was happening in my eyes -- all very cool and not just because I am a geek, because it is actually useful now that my eyes are aging (as am EYE -- ha, ha). NOTE: MY YELP REVIEW FROM 2013 5 years, 5 Star updates!!!! SOPHIA

Jul 19, 2018

This is a very comfortable, friendly and quick place for your eye appointments.

Jul 18, 2018

I was seen by Dr. Ting, and she was truly exceptional. She listened carefully and explained difficult concepts very clearly and concisely. I was immediately impressed with her professionalism and focus on quality care. Highly recommended!

Jul 18, 2018

Always spot on service and Friendly staff.

Jul 18, 2018

Awesome people, great service.

Jul 13, 2018

Another good visit. Dr. Froumis is a good guy and the exam is almost fun. The staff is all very helpful and friendly. They've helped me out before with a too tight screw and with cases. I got good info on new glasses I might order in the future. Options, insurance, co-pays, etc.

Jul 13, 2018

Great eye doctor's office! Very clean, great selection of glasses and the doctor. I saw was extremely knowledgeable and pleasant.

Jul 10, 2018

Staff is very nice, cordial and friendly

Jul 5, 2018

Really good & thorough and fast service. Dr Froumis is awesome. He really goes through every possible exam and takes the time to answer questions leaving you very satisfied with your eye/vision health.

Jun 26, 2018

The front desk staff was great this time. Last several visits, I would say front desk staff was “beyond chilly”, acted like they were doing you a favor to speak to you. In fact, I asked the front desk if the management had changed. If I had not needed to just get it done and get the contacts, I would have gone somewhere else even though I really like the doctor. Just didn’t have the time. Being a business owner myself I can truly say Your first point of contact can make or break your business. Was nice to see 2 people that knew what customer service is all about. Now I have to decide if I want to stay with the office or go elsewhere. Attitude has to be the norm, not the exception.

Jun 21, 2018

Dr. Bansal is great! All staff member's are awesome very helpful and knowledgeable.

Jun 18, 2018

Frank discussion with Dr. Ratra regarding vision health and ways to ameliorate aging process. Staff went over options regarding insurance benefits, allowing me to make informed choice about exam and glasses.

Jun 13, 2018

I have seen multiple Optometrists at Dr. Gary Gold and Associates over the years. They are all knowledgeable and helpful. Since I have medical history with them, I get multiple opinions on the conditions of my eyes and they are all consistent with each other. I would recommend Dr. Gary Gold and Associates to friends and family.

Jun 13, 2018

For over 20 years had nothing but the best eye care from Dr. Gold.

Jun 13, 2018

I was promptly greeted by the receptionist and he confirmed my information. He led me to the waiting area and Viviana ran some tests on my eyesight. She had a very soothing pleasant voice. The optometrist performed my eye exam and answers my questions she led me out to the main lobby and Cat took over. I was very impressed with Cat. She was knowledgeable ans she helped me pick out some frames. I was most impressed with Cat. She displayed excellent customer service skills

Jun 12, 2018

Excellent Appointment as always.

Jun 12, 2018

Great service, very nice staff and welcoming atmosphere!

Jun 12, 2018

Everyone was very nice and Dr. Ratra answer all my questions and gave me information to help me. When it was time to select my glasses , Yolanda listen to what I was looking for and helped me select what I wanted. Wonderful advice .

Jun 8, 2018

The doctor who did my eye exam was great and had done the eye test comprehensively. She also answered my queries in a detailed manner.

Jun 8, 2018

I’ve been coming to Dr. Golds and Associates every since I was kid. They’re always so friendly, professional, and provide excellent care! If that’s something you’re looking for in an optometry clinic then check this place out!

Jun 8, 2018

We had 3 visits till now (2 for me and 1 for my wife), My 1st and my wife's 1st visits were very good, but my recent visit with Dr.Gold is not good.

Jun 6, 2018

Cat and Dr. Great! Missy always very helpful too.

Jun 2, 2018

I have always had very good service at Dr. Gold’s offic for many years. Never a problem!

Jun 1, 2018

I am a long-time patient of Dr. Kinoshita, and always look forward to seeing her for my annual checkup. I am one of her senior patients, and she is very good about tracking my vision changes and explaining changes like cataracts, which may be an issue for me in the coming years. She is always friendly and knowledgeable, and never makes me feel rushed.

Jun 1, 2018

The doctor is avery nice lady with a great professiona positive behavior. All the others behavior was remarkablly friendly

Jun 1, 2018