Dr Coulter and Associates
Dr. Morri Coulter
588
Reviews
Excellent service..... Well informed of new tests and had option for glasses or cataract surgery......
Dec 11, 2019
Have already filled it out twice!
Nov 30, 2019
As always, Dr. Coulter did a terrific job with my eye exam and problem diagnosis. She's always very polite, very smart & thorough, and does an outstanding job of explaining what she is looking for, what she is seeing, diagnosis and treatment, etc. Superb doctor, and would happily refer my friends and family to her.
Nov 20, 2019
My experience was great as usual. Dr. Coulter Is professional and knowledgeable. She takes the time to explain everything very clearly. I have been going to her for many years and she is the best doctor ever!
Nov 15, 2019
Good service best recommendations for my situation
Nov 6, 2019
Always a great experience and optical fitting
Oct 24, 2019
I love how Dr. Coulter takes her time to explain everything related to my eyes. I’m 63 now and will be seeing her every year from now on.
Oct 18, 2019
The team really is fabulous. They were able to get me in same day with a minor eye emergency, treated my condition and I left with a plan going forward to take care of my eyes before they start to cause trouble.
Oct 14, 2019
Dr Coulter is the very best eye doctor in Huntsville. She and her staff are so professional & so smart. She explains things throughly. I recommend her to all my friends.
Sep 27, 2019
Dr. Coulter is a five star DR.
Sep 24, 2019
I am new to the are and the staff was great. Very welcoming to a new patient.
Sep 23, 2019
Visit was what I know I was there for. Every one did what needed to be done.
Sep 22, 2019
Such a GREAT staff. I just adore Dr Coulter. She cares about you. She gives you her full attention and explains everything so clearly. Ive been going here for years and have never been unsatisfied. Thanks Dr Coulter and staff!
Sep 21, 2019
Twice in the past two years I've had unexpected eye injuries and Dr Coulter always makes the time to see me immediately. It doesn't go unnoticed!
Sep 20, 2019
Customer service is always awesome. Everyone is do helpful and Dr. Coulter is so patient and helpful
Sep 13, 2019
As always the staff was friendly and professional. Dr. Coulter explained all of the findings of my exam.
Sep 11, 2019
Another great visit. I have been coming here for 10 years or more, still like it.
Sep 11, 2019
Love Dr Coulter and her staff.
Aug 29, 2019
Dr Coulter is very thorough in her testing and is patient with explaining the importance of each area of the detailed tests . She is very kind, pleasant and easy to work with. She is vigilant in her determination to prevent future problems , which I appreciate . She also has a likable disposition and puts her best efforts into the care her patients receive .
Aug 24, 2019
Took care of my glasses while I waited. Faster than most fast food places. Great service
Aug 22, 2019
Drs. Coulter and her ocular staff are great and I fully recommend her for anyone looking for an optometrist. You get far more attention, a more detailed examination than you will from Wal-mart, or any of the mall optical outlets. I would recommend her and her staff for all your optical examination needs. As a retail store outlet selling eyeglass frames, and lenses they are a bit pricy, but the quality of the medical care is first-rate and professional
Aug 7, 2019
Have a kind and friendly staff Dr.Coulter is the best eye doctor I've ever seen...Would give them an excellent rating
Jul 20, 2019
As always a great visit with Dr. Coulter and others. They followed up the next day with results of my check-up!! THANKS!!
Jul 11, 2019
Great visit! Everyone in the office is nice and very helpful. Dr. COULTER was very informative and had great assistance. Look forward to being a long term client.
Jul 5, 2019
Love, love, love Dr. Coulter! She has been my eye doctor for over 25 years and I like her so much I’m willing to drive 30 minutes to visit her office, instead of finding a closer doctor. My husband and children are also her patients.
Jun 28, 2019
Everyone was very friendly and professional. This was my first visit and I am very impressed by Dr. Coulter and her staff.
Jun 17, 2019
Dr. Coulter is thorough, kind and professional. I highly recommend her for anyone looking for eye care.
Jun 10, 2019
Dr Coulter is very thorough in her examination/testing and explains results very carefully.
Jun 8, 2019
Experienced an eye injury stemming from pressure washing debris blowback. Dr. Coulter's staff were able to immediately set me up with an appointment and addressed my problem following an eye exam to assess any long term damage. Staff was friendly, professional, personable, and appeared genuinely concerned about my injury. Dr. Coulter and her intern did a thorough exam of both eyes to assess any long term injury and provided medical drops to eliminate the discomfort/pain. Upon finding no lingering damage, they provided a prescription to promote quick healing and continued relief of the burning symptoms. Best immediate care I've experienced - can't say enough good things. Totally professional
Jun 1, 2019
As always, my visit was completely satisfactory. Eye exam was extensive and covered all my concerns for maintaining healthy eye care.
May 18, 2019
Excellent services and staff.
May 8, 2019
Friendly front desk, thorough testing and Dr Coulter always takes the time to discuss concerns and questions.
May 6, 2019
I was amazed at how thorough and detailed both the staff and the doctor were. The doctor is caring and attentive.
Apr 20, 2019
Dr. Coulter is the best. She always explains the health of your eyes in detail. I appreciate that very much. She compares the image from year to year to assure you have no signifucant chanes. Her staff are very good, pay attention to detail and are willing to go the extra mile.
Apr 5, 2019
Very good experience! Dr. Coulter is very thorough. Office staff very helpful.
Mar 24, 2019
Dr. Coulter is so patient, and she explains what she is doing and why. She explains the results she sees and is infinitely kind. Her staff is friendly, helpful, and professional. Her office carries Lafont, which is hard to find, and the best glasses available, in my opinion. She has up-to-date equipment. Actually, I found her years ago when she was the only person in this part of the southeast who had the technology I was looking for to help me with my nighttime vision. I highly recommend her, and her office.
Mar 19, 2019
Dr. Coulter has an extremely friendly and caring staff. I highly recommend this team for all eye care needs!
Mar 18, 2019
I was very pleased with the staff and felt like they were not in a hurry to rush me out of the office.
Mar 11, 2019
Excellent care was provided. I strongly recommend Drs. Coulter and Associates for all eye care needs
Mar 11, 2019
My appointment was excellent. Was in great deal of pain with a blockage of my eye drain and an infection. Dr. Coulter and staff were polite, professional personable, and listened well. Dr. Coulter sent in RX and instructed me on care and RX. Meds were every 12 hours, and my eye was better within hours of the first dose.
Mar 11, 2019
I and my husband are very happy to find a eye doctor close. We both got new glasses. My only question is the eye doctor said something about eye drop rx for my husband James (Jim). But once we got home he said she didn't give her a perception. Do I need to come back and pick one up for him?
Feb 27, 2019
Very thorough, friendly optical exam. Dr. Coulter makes an extra effort to explain the significance of the exam results and the staff is also quite professional and courteous.
Feb 25, 2019
Great eye doctor. Dr. Coulter was able to figure out my eye issues. She is intelligent and explains everything so that I can understand. Very professional and a nice person.
Feb 22, 2019
The wait time was very reasonable, the initial assistant who checked some basics was very courteous, and the doctor was very engaging and provided some good detail of her observations. She also answered my questions and gave me a better understanding of my condition and options. I would recommend her to others and have.
Feb 21, 2019
I have been seeing drs Coulter and McRoy for serveral years and each visit was excellent. Family atmosphere
Feb 20, 2019
I have double vision which keeps changing making it very hard for Dr. Coulter to find the right answer to my problem. She has been patient with this and the front desk staff always makes room in the schedule for me. My condition is getting so much better because she doesn't give up!
Feb 12, 2019
Your office staff is always very friendly and informative.
Feb 4, 2019
Dr Coulter is very through with her exam. She explains what she is doing & why. She goes over all the results of tests & show how they have improved or declined since last visit. The staff is friendly & explained all asked questions.
Jan 26, 2019
I was complementing the techs while I was there. To hey are always so patient and listen to any concerns/questions. Dr. Coulter us the best. Happy to be with them.
Jan 24, 2019
It is always a pleasure on my visit. I felt thourougjy I’d rhe results of my exam. The staff has always taken care of me along with explanations of the exams.
Jan 21, 2019
Excellent eye exam and treatment.
Jan 3, 2019
Dr. Coulter was really considerate and explanatory regarding my eye scans and potential issues currently and down the road. She did a wonderful job of making me feel calm about it and explaining it all to me in a way that I understood. I appreciated her taking the time to sit down with me and go over all of the details in depth.
Dec 20, 2018
5 stars, thoroughly enjoy going here. Feel like I get attention to my eye care.
Dec 19, 2018
Very pleased. I have had a good rapport with Dr. Coulter since I moved here in 2001. She has always explained things clearly, and her recommendations have proved to be right. I would recommend her services to others without hesitation.
Nov 29, 2018
Dr. Coulter visits are the most thorough and comprehensive eye exams I've ever had! After the tests are complete Dr. Coulter always takes a lot of time with me reviewing and explaining the results. Her staff are wonderful and caring people following Dr. Coulter's example.
Nov 16, 2018
Always very professional staff with excellent equipment for a detailed exam..
Nov 15, 2018
Always a five star for their service.
Nov 14, 2018
Dr. Coulter is an excellent eye doctor. She is intelligent, professional, and very helpful. She explains everything clearly and makes great suggestions. Best eye doctor ever!
Oct 31, 2018
My office visit was a pleasant experience. The technicians were thorough and explained the procedures to me. The doctor spent ample time with me, explained the test results, and answered my questions.
Oct 19, 2018
Dr. Coulter is very professional and knowledgeable. She listens well and takes time to make suggestions for things to improve your vision as well as letting you know about the latest technologies available.
Sep 27, 2018
One machine was not working, and we have to come back for that test. This is our only complaint. This review is from from both my husband and myself (our appointments were together). Sincerely, Trudie and Richard Allen
Sep 26, 2018
One machine was not working, and we have to come back for that test. This is our only complaint. This review is from from both my husband and myself (our appointments were together). Sincerely, Trudie and Richard Allen
Sep 26, 2018
On my last visit, I had a test which I believe was to establish a baseline for my eye pressure? I couldn't remember exactly what my visit was for and when I called to find out, I was told that Dr. Coulter hadn't liked something she saw in my checkup 2-3 weeks prior and I needed to have it checked out and I think the caller said I might possibly have glaucoma. I think it was just to get a baseline, but the way it was presented created a bit of fear. Anyway, I got a call after the test saying that the results were - can't remember the exact words - but to the effect that I'm getting glaucoma, it's just not full blown yet and I need to be diligent about my yearly visits. There was no compassion in the call, it was very matter of fact. Dr. Coulter and I had talked about the size of my optic nerve, which is large, but hasn't changed over the 20+ years I've been seeing her. If there was a change, I hope I would get a call from Dr. Coulter. I don't think a diagnosis like that is something that your receptionist should call and give. Also, I have a friend who MAY get glaucoma whose doctor put her on glaucoma drops because her sister has it and it runs in the family. I don't like to take meds, but wondered if that's something to consider. Thanks!
Sep 24, 2018
Absolutely the best eye doctor i have ever been to see.!
Sep 24, 2018
Arrived early and was told my appointment was next week but they could fit me in. They had lots of computer issues Not sure if New glasses were ordered it was not the usual experience
Sep 13, 2018
Eye appointment with Dr. Coulter was good as usual. I was planning to get new glasses with a new prescription, however, since the team split, they do not have an experienced/qualified person to fit you for glasses. I provided my own frames, but even then she could not figure out how much it would cost or what to charge me. I was called 2 days later with the total and informed her I would swing by that afternoon to pay; except she failed to mention they close at noon and I arrived at 1.
Sep 10, 2018
I appreciate Dr Coulter and her extensive communication.
Aug 22, 2018
Very professional and courteous service and people - will return for next eye exam.
Jul 5, 2018
It had been 4 years since my last appointment, however the entire staff were professional and friendly. Thanks for a great visit!
Jul 5, 2018
Thank you for explaining things beyond what I knew to ask.
Jul 5, 2018
Great help getting me in on a moment notice. Thank you
Jul 4, 2018
A visit to Dr Coulter and her office is always a pleasant experience. The wait time to get start the exam is minimal, and the process is fast, yet Dr Coulter takes her time discussing the details of what she sees. It never feels rushed or impersonal. Referrals to outside doctors are handled promptly. All in all a very pleasant experience
Jun 25, 2018
I've been a patient of Dr. Coulter for several years. I won't willingly see another eye doctor. The staff are friendly, professional, and well-educated in their various positions, so any questions I have are answered thoughtfully and promptly. I ask lots of questions whenever I have a medical exam of any kind--partly because I'm trying to participate in my own healthcare and partly because I'm always curious about pretty much everything. Plumbing supplies would be an exception. That whole aisle at any home improvement store is just mind numbing. Anyway, some doctors are better about my questions than others are. Dr. Coulter is wonderful. She patiently explains EVERYTHING--no matter how many questions I ask. I highly recommend Dr. Coulter.
Jun 24, 2018
Dr. Coulter is kind, caring and extremely knowledgeable. She explains things well and if there are treatment options, she makes sure you're aware of them. She is genuinely concerned about your eye health and I appreciate her very much. Her staff is very good, too.
Jun 6, 2018
It is always pleasant to come in. It's nice to see those who I consider long-time friends (notice I didn't say old) and meet the new folks. I have always had a good experience there.
May 29, 2018
Dr. McRoy and staff were amazing! They went above and beyond a typical eye exam. I felt well taken care of and left with a good understanding of true eye health! I will be HIGHLY recommending them to my friends and family!
May 28, 2018
My visit was great. I went in for a dry eye check-up and even learned new things to do to help the dry eye. Dr. McRoy is very interested in helping her patient and is super nice!
May 21, 2018
Excellent service from all ,
May 16, 2018
Kind people, made it easy to understand, had the newest tech that made me feel like I was getting the best care.
May 16, 2018
I believe Dr. Coulter to be an excellent physician. I will miss her greatly since she is retiring but Dr. Coker seems equally as caring and detailed as Dr. Coulter. I have been going to Dr. Coulter for about 20 years and have always been comfortable with the examination process. She is always very caring and gentle but also thorough. My child also went to see Dr. Coulter as she was born prematurely and experienced issues learning to read and with math. Dr. Coulter helped her immensely with this issue by offering Vision therapy. I am happy to report that my daughter is 26 years old and has a BS Degree in Horticulter and will soon be a nurse. Her issues with school work were resolved and helped her to lead a normal life.
May 14, 2018
The examination exceeded in scope eye examinations by my former doctor of many years. I was pleased not only with the examination but with the courtesy and knowledge of the staff.
May 14, 2018
I have always looked forward t my annual eye exam. The procedures are explained well and the exam takes care of all your problems.
May 13, 2018
Very thorough exam. All my questions and concerns answered. I appreciate the follow up and comparison from year to year.
May 12, 2018
I always like going to get my eyes checked out and get new glasses. The staff there really provide input when it comes to frame selection.
Apr 27, 2018
This excellent medical team works like a well greased machine. Each member is well versed in his(her) particular function and performs perfectly!
Apr 23, 2018
So thankful for the staff getting me in to the Dr. So quickly with my eye injury. Everyone responded swiftly and it made all the difference.
Apr 23, 2018
My first visit with Alana and I will be coming back as her regular patient, as will my wife. Very efficient, professional and courteous.
Apr 22, 2018
5 stars...pleasant, friendly staff and professional Dr. They take time to explain everything you may not understand. Would recommend to anybody looking for eye care.
Apr 18, 2018
Exceptional service was provided and everyone I interfaced with was knowledgeable and very thorough.
Apr 7, 2018
My husband and I have been patients for many years and have always felt we were in excellent hands.
Mar 31, 2018
We love Dr. McRoy and all the staff!!
Mar 29, 2018
My family and I have been patients for over 20 years. Always kind and professional. Very knowledgeable in othemolic specialty eye issues.
Mar 28, 2018
Always good to interact with a warm, friendly staff and an awesome physician!
Mar 22, 2018
Everyone is always so pleasant when I come in for appointments no matter if I am seeing Dr. McRoy or being fitted or repairs. There is a short supply of kindness these days so I am grateful to receive it at Dr. McCoy's office. TEJames
Mar 22, 2018
Dr. McRoy is very thorough in her assessments. She is a very polite and gracious person.
Mar 21, 2018
Excellent professionals st all levels of service
Mar 21, 2018
Dr. Coulter is so detailed and calming. I loved my visit with the entire staff.
Mar 19, 2018
This is a outstanding staff that made me feel at easy with each test. My eyes are in good hands here.
Mar 17, 2018
Service was, asual, excellent. Sandy and I always enjoy our trips. everyone very amiable. Atmosphere very comfortable
Mar 16, 2018
Competency by the entire staff is wonderful, no waiting visits begin promptly. The skill level of Dr. McRoy is excellent
Mar 14, 2018
Professional Eye Care with friendly service.
Mar 9, 2018
I am always happy with my experience at Drs. Coulter, McRoy and Associates. When I arrive I am met with happy, friendly faces. I never have to wait too long, and I am in and out quickly. Despite their expeditious pace, I never feel rushed and they are happy to spend whatever time needed to answer all my questions and make sure I am well informed about my vision and eye health.
Mar 8, 2018
I like this office. The exams are thorough, the doctor answers your questions clearly and the team they have fitting glasses are always spot on. I enjoy getting my eyes examined !!!
Mar 7, 2018
Everyone is always so kind from the moment you walk in the door. Excellent staff and customer service!
Mar 5, 2018
I really love being a patient of this practice. Everyone is great and knowledgeable, and I feel safe knowing my eyes are in their hands. Well, not literally in their hands. My eyes are still in my head, but you know what I mean. Anyway, excellent care and great staff!
Mar 5, 2018
I always am treated so well at Dr Coulter’s office. The staff are very friendly and knowledgeable and they put me at ease. Dr Coulter is the best eye doctor in Huntsville.
Mar 2, 2018
The staff was very welcoming considering I was last by about 25 minutes. I am never late, I just read my calendar wrong and thought I was 1045 and not 1015. Anyway you all got me in. Not sure who did my basic exam, but she was very good. I believe she knew what she was doing. Dr. Coker was awesome. Easy to talk with and very professional. I am glad she is my eye doctor. The young lady who helped me with my picking out my glasses was awesome as well. She promised me my wife would be good with the glasses we picked out. I trust her on that.
Feb 28, 2018
Good experience. Office well-run, procedures very thorough, Dr. Coulter explained her observations clearly.
Feb 23, 2018
I loved the staff and really love Dr McRoy!!! The technology they have is amazing and I had tests run that my old doctor has never used. Dr McRoy was thorough and explained everything in a way I could understand. It was a great experience and I’m thrilled to have a new eye doctor!!!
Feb 22, 2018
My family has utilized Dr. Coulter's services for over 20 years. I would not go anywhere else. She always takes time to explain the optical map and other features of the exam and is never in a rush over my questions. Her chair side manner puts me at ease and my new drive safe Zeiss technology glasses gives me amazing visual clarity and I have a sensation that my eyes are relaxed.
Feb 21, 2018
Love Dr. Coulter, she is always so calm and puts you at ease. She doesn't rush through the exam and explains things so that you understand what she is saying. The office staff is also very friendly, always ready with a cheerful greeting. I can't tell you the number of appointments I go to only to have someone hand me a clip board saying fill this out and bring it back when your finished, no hello, how are you, nice to see you, nothing.
Feb 19, 2018
Everything went GREAT!!!!!!!!!!!
Feb 10, 2018
Dr. Rica McRoy is my eye doctor and I’ve gone to her for years. She’s very thorough and explains everything perfectly. I would never go anywhere else.
Feb 7, 2018
Excellent assistance and a very professional staff. We do not trust anyone else with our eye care needs.
Feb 1, 2018
Dr. Coker and her staff were two things that you want in any medical setting: compassionate and thorough. Dr. Coker noticed an abnormality during my eye exam and immediately sought further testing to put our minds at ease. Her staff explained everything as we went through it. I was touched by their concern and determination to get the answers we needed quickly.
Jan 31, 2018
I have always been aso appreciate of the staff and Dr. Coulter. They make me feel relaxed and give me all the info I could possibly need. Thank you!
Jan 24, 2018
Allways a pleasure. Their professional demeaner and willingness to help is always refreshing.
Jan 24, 2018
Dr. McRoy is great. She is easy to talk to and explains things very well. The whole staff is great. There also a large number or glasses to look at and I like to location too.
Jan 18, 2018
Enjoyed meeting Dr. Coker. She did a thorough exam and discussed all issues with me.
Jan 12, 2018
Excellent eye exam and very comprehensive and thorough one.
Jan 11, 2018
Always superior service with genuine concern for my peticular needs and questions.
Jan 10, 2018
Scheduling was great, service was great.
Jan 4, 2018
Nicest and most professional office.
Jan 4, 2018
A very professional and efficient staff.
Dec 21, 2017
Excellent experience from start to finish. Professional & efficient.
Dec 21, 2017
Great evaluation and to time taken with the client.
Dec 6, 2017
Dr. McRoy is a great optometrist. She is smart, personable and takes the time to explain problem areas and possible solutions.
Dec 6, 2017
Service is always excellent!
Nov 18, 2017
Highest level of professional expertise and communications skills. Thorough examination and discussion of virtually all issues relevant to maintaining best vision during my approaching "later years".
Nov 18, 2017
I love this group of eye doctors and staff!
Nov 16, 2017
Friendly and helpful staff and Doctors.
Nov 16, 2017
I can't imagine a better experience. The kindest, most caring professional I can think of.
Nov 1, 2017
All went very smoothly - everyone treated me in a friendly, professional manner !!!
Oct 30, 2017
On schedule, friendly, very professional. Have been in glasses for over 60 years and have never had a better exam.
Oct 30, 2017
I am completely satisfied with services provided by Drs. Coulter, McRoy & Associates. My personal doctor is Dr. Rica McRoy. She is extremely professional and friendly. The staff is great as well. I highly recommend Dr. McRoy and Drs. Coulter, McRoy & Associates to anyone.
Oct 27, 2017
Great staff and Dr. McRoy (my doctor) is wonderful!
Oct 26, 2017
Dr. Coulter is very knowledgable and explains everything very well. She has figured out my eye prescription accurately every single time for 20 years! Nice person too.
Oct 26, 2017
This is by far the best optometrist's office I have visited. Everyone from the receptionist at the beginning of my visit to the optician at the end were beyond welcoming. Dr. McRoy was extremely helpful and professional in explaining my condition to me, aside from being one of the friendliest human beings you will ever meet.
Oct 25, 2017
Dr. Rica McRoy is very thorough and very patient. She explains everything. Does not seem to be in a hurry. I really like this. She makes you feel important.
Oct 25, 2017
Felt my exam was very thorough. Everything was explained well. No delays but not rushed either. Overall a pleasant experience. I would give 5 stars but I haven't got my glasses yet. ;-)
Oct 22, 2017
Great dependable service by qualified professionals!
Oct 20, 2017
A very good experience. The staff is very professional and pleasant. My daughter and I both were referred for some tests. When I carried my daughter for her appointment, they worked me in so I didn't have to make another trip. Dr. Coker was very thorough in both the exam and explanation. This is where we will be going for our optical needs.
Oct 20, 2017
I've been needing eye care for about 50 years and have used many different eye care services. This is by far the most thorough and complete I have received and it has been consistent in the 10 plus years I have used these services!
Oct 19, 2017
I had the most extensive eye exam that I can remember. Thank you Dr. Coker
Oct 13, 2017
As always great! Don't change anything.
Oct 6, 2017
The staff was exceptional in all aspects. I didn’t have my prescription with me, but the girl (I can’t recall her name) took my glasses and when she returned they felt different. She had tighten my ear pieces. Not often do you come across someone to fix something without asking. Very professional. Dr. Coulter was very knowledgeable in her practice and was very methodical in her explanations. I felt very comfortable with all her employees and would definitely recommend friends and family.
Oct 5, 2017
Professional and compassionate
Oct 2, 2017
Everything was wonderful. Everyone is very nice, and very professional!
Sep 29, 2017
I always have a wonderful experience here. The staff and doctors are so friendly and ensure you have the best optical care. I like recommend this place to people seeking eye care in the Huntsville area.
Sep 28, 2017
THIS total service is wonderful; warm, friendly, attentive, informed and complete. Dr. C gave me the best eye exam ive ever had, with great care. I actually look forward to going back!
Sep 25, 2017
Excellent eye care and all of your asociates are treating me great. Thanks
Sep 18, 2017
I have been coming to Dr. Coulter for almost 10 years now and feel very comfortable working with her and the staff. I usually do not have to wait long and I feel I get a thorough examination each time.
Sep 5, 2017
Nic environment. Friendly staff.
Sep 4, 2017
Excellent attention snd explanation. Helped me with samples, too so I could get started on steroid drops right away. And, today my eye feels so much better and redness and pain arenearly gone.
Sep 4, 2017
I have been going here for years, and from the first visit, I have confidence that My eyes are getting the very best checkup and care possible!
Sep 4, 2017
everyone in this office was very nice, and the eye treatment i received was the most thorough examination that i have ever seen. thanks to all for making me comfortable and doing such a great job. thanks to Dr. McRoy for referring me to the eye clinic in birmingham. please continue, you all are doing a great thing for your patients. have a great day. sincerely mARK rAYL, ROGERSVILLE AL.
Aug 31, 2017
We were extremely pleased with how quick we were able to get our appointment, one day's notice. Thank you for being so caring towards our concerns for Sage!
Aug 26, 2017
Everyone was very nice and cordial, that means that you will not be getting coal for Christmas. Love to all
Aug 16, 2017
Very professional office environment and staff. Dr. Coulter is soft spoken, extremely professional and puts you at ease.
Aug 14, 2017
Very good and professional!
Aug 14, 2017
Your staff was curteous and the doctor was pleasant and informative and took time to explain extra details about my exam.
Aug 10, 2017
Dr. McRoy is undoubtedly the most compassionate, precise, and talented physician that I have encountered. I have been a patient of hers for over 15 years and she has been consistent. Not only is she keenly astute in her field but she is never rushed and really takes the time to explore all avenues before presenting her observations, and she has such a unique way of relating my condition in a manner that is so easily understood. I always leave with a feeling of knowing exactly (without question), my diagnosis, treatment options, and expected results. I have recommended Dr. McRoy to friends and family... and they all feel as blessed as I do to have her as their doctor!
Aug 10, 2017
I had an unusually long time there this year--2 hours. Everyone was very nice; but I was frustrated.
Aug 9, 2017
Very friendly facility. Not a long wait. Dr. McRoy's examination was unhurried and thorough. She took time to answer my questions. Choosing my glasses was fun. Donna was quite honest and helpful about my choices.
Aug 2, 2017
Entire visit went well except the wait to get started. Believe the total visit was around 1 hour 25 minutes.
Jul 19, 2017
Very friendly staff, fully explained my situation. Very good experience.
Jul 19, 2017
Exam was thorough and each part of the exam was explained as to why and what was being tested. The staff is very pleasant.
Jul 18, 2017
I love Dr.Coulter she has been my eye doctor since l was 12 or 13 and l am know 35 with me be albino my eye sight is ready poor but she has been constant in keeping it at the best it could be... 25years and going #25 years my eye doctor rocks#
Jul 17, 2017
I have been a patient of Dr. Coulter for many years. She is very thorough and explains everything during exams. Her staff has always been friendly and helpful. She has a good selection of eyeglass frames to choose from and her personnel are knowledgeable and extremely patient while helping me choose new frames!
Jul 17, 2017
Thanks for all you have done for my family over these many years!
Jul 14, 2017
Everyone was great. All courteous and professional. I am so pleased I found you!
Jul 9, 2017
Appreciate being seen so fast. It is great to know that I can depend on your service
Jul 6, 2017
Dr. Coulter and her staff are very friendly and professional. she has such a calming voice when she speaks to you and always explains everything being done or her concerns during your exam. i appreciate that very much.
Jun 30, 2017
I always appreciate my visits to Dr. Coulter. Her staff is friendly and knowledgeable. They all seem to genuinely like their jobs, which creates an easygoing atmosphere from the moment I walk into the building for my appointment. I'm never rushed through. Dr. Coulter and her staff all take the time to truly listen to my questions and provide thoughtful answers. I also appreciate that Dr. Coulter offers options that include assessment of my overall eye health and imaging that allows for year-by-year comparisons of the condition of my eyes. The peaceful atmosphere provided by Dr. Coulter and her staff members helps make this the one medical appointment I don't dread every year.
Jun 28, 2017
Dr. Coulter is excellent. Her staff is friendly and professional. They have been very kind and helpful to me and my wife. We have enjoyed her patience and willingness to discuss and explain our vision issues.
Jun 26, 2017
Drs. McRoy and Coulter are the best! So professional, thorough, personable, and up-to-date on the latest advances in eye care and health. They take the time to discuss your status and to answer any questions you may have, plus make recommendations for future testing/treatment, etc. They are truly great people.
Jun 17, 2017
Same professional, friendly, prompt service.
Jun 12, 2017
Dr. Coulter always does a very detail exam and goes into great detail explaining and answering any questions.
Jun 11, 2017
Everyone is helpful, friendly, and professional. Dr. McRoy is a lovely person. She answered my questions courteously and professionally.
Jun 4, 2017
Very good visit all my questions were answered
Jun 2, 2017
I always find my visits to Dr. Coulter's office the highlight of that particular day. I call it "the amusement park for my eyes"! They have all of the top, updated equipment that, while it is fun to use, certainly helps in their determinations and diagnosis of any eye issues. The staff has always been kind and courteous, and they have great people working with you on the lenses and frames.
Jun 2, 2017
Everyone in the office was very friendly and helpful. I really liked Dr Coulter - she was very thorough and explained some things and theory's and studies about vision that I'd never heard. She suggested (and staff fitted) a different type of contact that would likely help my vision improve -and it seems to be. I was surprised the appointment took as long as it did, but was thankful for all the information, kindness, and explanations of a clean bill of health (and suggestions for eye maintenance)
May 25, 2017
Always courteous professional service. Everyone is awesome!
May 25, 2017
I have been coming to this office for 20 years. You won't find a finer, more informative group of folks anywhere. I always leave the office with confidence that my eyes are being well cared for. Thank you Dr. McRoy and your awesome staff!!
May 25, 2017
Excellent Service as usual. I have been a patient of Dr. Rica for many years and have always found her office to be top quality.
May 19, 2017
Dr. McCroy and the entire staff were great. Very professional and very detailed with he information! It was my first visit and it was fantastic!
May 10, 2017
Great visit. I look forward to my annual visit.
May 10, 2017
Staff and Dr. Coulter were very helpful in getting me in quickly to see about an eye injury. Thank you so much!
May 5, 2017
Everyone is always friendly and helpful.
May 1, 2017
Thanks everyone! We are always glad to see your smiling faces.
Apr 20, 2017
I have always been very impressed with the professionalism and courtesy of Dr. Coulter and her employees.
Apr 18, 2017
I thoroughly recommend Dr Coulter to anyone looking for an Eye doctor. She gives detailed exams and explanations in an easy to understand way!
Apr 16, 2017
Excellent service diagnosis correctly what wong with eye
Apr 13, 2017
Dr. Coulter and her staff always do a fantastic and very thorough job with our entire family's eye exams every year. They are timely, friendly, very professional, and very thorough in their exams, and Dr. Coulter always takes the time to explain all of the important details regarding the exam, and is very patient in answering all of our questions. We're blessed to have such a good and thorough doctor & staff serving us in the Huntsville area.
Apr 10, 2017
Always feel that Dr. Coulter is on top of the newest treatments and have super confidence in her ability to take care of my eyes.
Apr 9, 2017
I feel comfortable when I come to your office. I know if I have a question I can ask it and it will be answered. I find that reassuring.
Apr 1, 2017
Dr. Coulter is very professional; gives thorough eye exams. She explains the results of the various tests.
Mar 31, 2017
A friendly, compassionate staff!
Mar 30, 2017
My family has trusted Coulter, McRoy and Associates for many, many years for our Ophthalmic Needs. They are very good with children as well as adults. The entire office is awesome!
Mar 28, 2017
Everyone was very professional.
Mar 27, 2017
Thank you so much for working me in to your schedule. I am so glad to know what was causing my problems. Thank you to all the staff that had a part in my appointment.
Mar 22, 2017
My experience with Drs. Coulter, McRoy, & Associates has been excellent. My appointments with Dr. Rica McRoy and the staff are always very pleasant, professional and very thorough.
Mar 22, 2017
I always enjoy my yearly visit with Dr. McRoy and Staff. Everyone is friendly and caring about your eye health, but even more about your overall well-being. I especially like the fact that they listen and make adjustments to your treatment and/or eyewear to accommodate a busy, often hectic schedule. I appreciate that because I don't want to miss "seeing" any part of my life or lives of my family.
Mar 21, 2017
The entire staff was friendly and helpful. Going to any doctor is out of many of our comfort zone. I felt at ease from entering the office and throughout the visit.
Mar 19, 2017
I am always treated professionally but in a friendly manner when I am there.
Mar 18, 2017
As usual I am greeted by the office staff and Dr Coulter like an old friend. You feel very welcome. Dr Coulter is amazing the way she discusses and shows you the state of your eyes. She doesn't just leave you wondering now what did she say! She explains everything very well! And I appreciate that because at my age I am not the sharpest knife in the drawer. All joking aside, I love the office, the staff and most of all Dr Coulter. You can be sure your eyes will be taken of with respect and knowledge!
Mar 17, 2017
Both my wife and I see Dr. McRoy for our eye care. She is very pleasant and thorough and takes the time to answer questions. We couldn't be more pleased with her service.
Mar 15, 2017
As noted in my email of yesterday, your Updox records management facility doesn't work.
Mar 15, 2017
Dr. Coulter has been my eye doctor for over 30 years. If you want someone to check your vision, go to Wal-Mart. If you want to see an eye doctor, see Dr. Coulter. She uses the latest technology to track your eye health, and will always answer questions or explain things in more detail.
Mar 6, 2017
The eye examination was the most comprehensive I've ever had and the staff is very nice and professional. Dr. Coulter is also very friendly and knowledgable. She takes her time to explain the purpose/results of tests and answer any questions you have. I would recommend her wholeheartedly to anyone in the Huntsville area.
Feb 17, 2017
Prompt, efficient and personalized service are the everyday standard of this team of eye care professionals.
Feb 17, 2017
The office of Drs Coulter, McRoy, & Associates is comfortable and the staff is very friendly! I don't have to wait long to be seen and they've been very accommodating when I've needed an appointment on short notice. Dr. Coulter's bedside manner is caring, calming and gentle and she is up on the latest technology and protocols. I highly recommend their services.
Feb 14, 2017
Staff is always pleasant and makes me feel like they're really glad to see me. Examinations are conducted in a way that gives me confidence the results are accurate.
Feb 8, 2017
My appointment with Dr. Coulter was excellent! I have what is probably a genetic disorder with my eyes so I have been to a lot of optometrist and opthomologist. Dr. Coulter gave me a thorough exam and spent time explaining my eye health. Before I left she told me to call her if I had additional questions. A very satisfying experience!
Feb 6, 2017
Great Service at thie office !!
Feb 2, 2017
The assistants were very thorough and explained what they were doing. Dr. Coulter is the nicest medical professional I have ever seen. She is extremely patient in explaining issues and options.
Jan 27, 2017
I did not have a chance to see the doctor this visit.
Jan 26, 2017
I always appreciate how thorough the exam is and how well it is explained to me.
Jan 23, 2017
I was very satisfied with my visit. The personnel were professional and friendly. Looking forward to my next visit.
Jan 19, 2017
The team at this office are really great. They focus directly on the individual and their needs. They spend time listening, answering questions and doing a thorough investigation. I would highly recommend this group of professionals!
Jan 16, 2017
I and my family have been patients a long time and we are well cared for. Dr. Coulter takes the time to explain things well and puts me at ease. Prices are competitive for eyewear etc too. The other employees are courteous as well and the eyewear personnel explain products and features well. Features for eyewear seem to have expanded a lot over the years as technology advances so I appreciate the explanations.
Jan 11, 2017
Best eye doctor in Huntsville! Very thorough and answers any questions I may have.
Jan 11, 2017
Dr. Mcroy is Fabulous! She was very thorough and made me completely at ease. I am so thankful to find someone who shows care and concern for her patients. HIGHLY Recommend!!!!
Jan 11, 2017
I always receive the very best of care when I visit Dr. Coulter and her team. They are knowledgeable and courteous. I have been a very satisfied patient for over 20 years and gladly recommend Coulter, McRoy, & Associates for all eyecare needs.
Jan 4, 2017
I had a very pleasant experience and thank you and your staff that helped me!!!
Jan 4, 2017
Great staff! I love it there!
Dec 30, 2016
Just completed my annual eye exam and everything was perfect. Dr. Coulter explained options including new options and provided samples. The fitting for glasses was a great experience.
Dec 30, 2016
Always professional and friendly service.
Dec 23, 2016
Professional timely service, friendly and helpful staff. Dr. Coulter took time to ensure I understood all aspects of the examination.
Dec 19, 2016
Thanks for working me with an urgent ocular situation! You guys are always so nice!
Dec 15, 2016
Love seeing Dr. McRoy. She's so patient with my children, answering all of their questions and putting them at ease when they are anxious. The office staff and techs are amazing as well. Everyone is helpful and friendly, I couldn't recommend them more!
Dec 14, 2016
The best eye doctor in the Huntsville Area....
Dec 14, 2016
I appreciated the e-mail and text reminders, very helpful!
Dec 8, 2016
My visit was a great as usual, this is one time I enjoy coming to the Dr. everyone is so nice and helpful!!
Dec 7, 2016
Very friendly and professional.
Dec 5, 2016
Dr. McRoy performed a thorough exam in a timely manner. She took me into her office on time - there was no wait. She is a very pleasant person who took the time to establish a personal relationship. She thoroughly explained some concerns she had regarding some possible eye problems with my macula and lens and arranged for a follow up consultation if necessary.
Dec 1, 2016
Dr. McRoy provided the most extensive and comprehensive examination I have ever had! So impressed with her attentiveness and her willingness to communicate.
Nov 30, 2016
Great office staff and wonderful service through Dr. Coulter and her staff. They go out of their way to give you all the information needed for my needs to fight problems with my auto immune dryness of my eyes. I highly recommend Dr. Coulter for your eye care needs.
Nov 26, 2016
Got there early & was taken right In-all staff friendly & efficient.
Nov 16, 2016
Great service and care was taken by all associates.
Nov 14, 2016
Excellent provider of first quality eye care for several years--always proficient and caring.
Nov 11, 2016
Dr. McRoy and the entire staff are the best!
Nov 3, 2016
My wife and I have been customers since 2000 and remain very pleased with all of the services you offer.
Oct 31, 2016
Thanks for the opportunity to provide my opinion of how my appointment was managed.
Oct 28, 2016
Though text & emails messages were repetitive, the reminders were appreciated.
Oct 27, 2016
Ken, is impressed and he was the first appointment. Educational and informative.
Oct 21, 2016
Fantastic place......really cares & wants to help my child!!!
Oct 19, 2016
The entire staff at Coulter, McRoy and Associates was very helpful, professional and friendly.
Oct 18, 2016
Great folks and quality service! Good job!
Oct 7, 2016
Never have to wait too long.
Sep 26, 2016
everyone was great. Had lots of reminders so I would not forget the appointment time
Sep 22, 2016
As always, everyone is friendly, funny and very thorough! I always look forward to my appointments.
Sep 19, 2016
It is always a good experience to come to your office. Your staff is knowledgeable and courteous.
Sep 19, 2016
I rate your services as beautiful. The reception was very warm and friendly. Your staff is courteous and respectful.
Sep 18, 2016
Dr McRoy is fabulous! All of the staff are very knowledgeable and do not have a problem discussing or explaining things to you. You feel like part of the family not a patient. Majority of the staff have been there for years.
Sep 14, 2016
Exceptional knowledge and friendly service. It's like going to visit friends.
Sep 5, 2016
This was the most comprehensive eye exam I have ever had. I felt that they had my best interest at heart and were totally focused on giving me my best vision available. Best experience with any optometrist. I highly recommend!
Aug 25, 2016
Dr. Coulter and her staff are caring, friendly, helpful, professional. They seem to have all the latest equipment to make diagnosis as efficient and painless as possible. I think what I like best is that they don't over prescribe, yet they have helpful suggestions for whatever your issues are.
Aug 23, 2016
Everyone in the office was very professional. Dr. McRoy spent a lot of time examining my eyes and explaining the various issues I have. I was very pleased with the care that was given.
Aug 22, 2016
The people were very professional and timley in getting me through the eye examination. I was impressed with their knowledge, as they were able to answer all my questions and concern about the condition of my eyes.
Aug 16, 2016
It is always a pleasure to visit Dr. McRoy. Not only does she spend quality time with you, she has a unique ability to explain her findings in a manner that is so easily comprehended. Her examinations and pre-exams by her staff are very professional and thorough. The support staff is very good as well.
Aug 3, 2016
It is always a lovely experience to visit with Dr Coulter and her staff. She takes her time explains everything and shows genuine interest in you as a patient. the Staff is friendly and helpful.
Jul 30, 2016
Great service, wonderful people, and always professional care and service.
Jul 30, 2016
We love Dr.. McRoy, she is wonderful
Jul 28, 2016
Outstanding service and expertise!
Jul 23, 2016
Appointment was great and the Dr. was very professional. Felt very confident in all opinions and results of testing.
Jul 22, 2016
Thank you for your fine staff and their careful examination of my eyes. I appreciated their extensive examination which even included my blood pressure.
Jul 18, 2016
Great job as always. Enjoy the doctors and staff.
Jul 12, 2016
Coulter, McRoy & Associates is always professional, precise, very knowledgeable and up to date with the latest technology/medical facts and takes their time to answer questions or do whatever it takes to be thorough.
Jun 26, 2016
Doctor Coulter and her staff are caring, efficient and effective. Good results every time I see them.
Jun 21, 2016
It was very good service and my doctor answered all of my questions patiently and thoroughly.
Jun 20, 2016
Super service! Love the toys and that Erin is pretty special!!!
Jun 15, 2016
An easy website to visit and questions were very straight forward.
Jun 9, 2016
I love Dr. McRoy. She is so awesome and really personable. It was so great to have a dr that goes step by step explaining what my test were looking for and what the results meant. I'm so glad I went to this office. Loved every aspect of my visit
Jun 8, 2016
Great staff and good service
May 18, 2016
I have the highest confidence and trust in Dr. McRoy. She is the most genuinely attentive, thorough and knowledgeable physician that I have ever had the pleasure of receiving care from. She explains her diagnosis in a manner that is easily comprehended and I have (without reserve) highly recommended her to several individuals .
May 16, 2016
Very professional and caring office staff. I called with an eye aliment and was seen the same day to ensure no serious eye problems. This reassured me at a time of great concern.
May 8, 2016
Drs Coulter, McRoy & Associates are awesome!! Can you have fun at an eye doctor appointment? Yes, yes you can. The staff is professional, friendly and helpful. I always look forward to my visits.
May 1, 2016
This office was very friendly and knowledgeable. Knew what my problem was and explained it to me. The office ladies were nice to. I would recommend highly this office to anyone in need of a eye Dr. Sincerely. Mrs. Donna Anderson.
Apr 30, 2016
Dr. Coulter and her staff are very professional and provide excellent medical eye care!
Apr 29, 2016
Dr.Coulter,& McCroy have an Angel staff & fabulous Doctors.
Apr 28, 2016
I have always enjoyed visiting this office. I am treated professionally and warmly.
Apr 20, 2016
Great staff and they take special care of me. Love everyone.
Apr 13, 2016
My husband and I love coming but find that the frames and contacts are very expensive. I can always get my contacts cheaper elsewhere.
Apr 10, 2016
Very friendly staff. Explain what they are doing, why, and what the results mean. Very proffesional.
Apr 9, 2016
Everything was very well done;I always enjoy my visits.
Apr 9, 2016
Always look forward to my eye appointment.
Apr 8, 2016
Excellent service. Long time customer with Dr. McRoy.
Apr 7, 2016
Dr. McRoy is always gentle and puts her patients at easy. Especially the smaller ones.
Apr 6, 2016
I greatly appreciate Dr. Coulter and her staff. The doctor is professional, informative, unfailingly courteous about answering every question I ask. And I really ask a lot of questions. Her staff is wonderful. They are always friendly and professional no matter how busy they are.
Apr 2, 2016
Lenses are somewhat pricey. My checkup with Dr. McRoy is always a pleasure.
Apr 1, 2016
I appreciate all of you and all that you have done for our family over these past years. Keep up the good work!!!
Mar 31, 2016
Everyone, and I mean everyone, at Drs. Coulter and McRoy is friendly, helpful and totally professional. We always look forward to our visits and LOVE the eyeglass frame choices. Our appointments are like visiting friends, not going to a doctor appointment!
Mar 28, 2016
I would prefer to be called by my nickname (Boothy) rather than Betty. Thanks! You are a superior doctor!
Mar 25, 2016
Appreciate the concern shown by Dr. Coulter and staff in "trouble shooting" my issue in spite of the fact that it was hard for me to accurately describe the problem I was experiencing.
Mar 17, 2016
Dr McRoy sees me and my granddaughter. Ava has issues with eye pulling and sight and Dr McRoy has improved her vision to where she will be able to participate in soccer. She is thorough and kind. They explain everything for you. We wouldn't go anywhere else
Mar 16, 2016
Doctor needs to meet patient more quickly after screening sight testseeing complete.
Mar 16, 2016
I had injured my eye and can't tell you how thankful I was that you worked me in.
Mar 16, 2016
can email me my prescription? I cannot find it. Thx Rod
Mar 12, 2016
Have gone here for years and love all that work there. Thanks for being so caring.
Mar 11, 2016
I have so much confidence in your entire staff. I always receive a thorough exam and have time to discuss the findings. Thank you for great eyecare.
Mar 10, 2016
I always enjoy the appointment.
Mar 8, 2016
You can always expect and receive warm greeting at the door and special one-on-one treatment during the course of your visit. The Staff takes special care to make sure you understand your prognosis, treatment, and insurance.
Mar 4, 2016
I am never sure about the handicapped parking situation by the front door--signis off the post and the paint is faint. I just don't want to get a ticket by parking in there. Other than that everything is great!
Mar 4, 2016
Never have to worry when seeing Dr. McRoy.. I know everything is in very professional hands.
Feb 24, 2016
No complaints. Very friendly and attentive staff.
Feb 20, 2016
Got to get the lens tinted darker color to get the effect I am looking for with that neon green frame. I will bring them back next week.
Feb 20, 2016
The wait time for the doctor was way too long. I waited 45 minutes for the doctor to meet with me.
Feb 18, 2016
you made me feel as if I was your only customer, I left there knowing that you cared about my vision
Feb 18, 2016
I would not change anything, I like the way the office is being run, the friendliness of the staff makes me feel comfortable. Dr. Coulter explaining and showing the pictures on the computer helps me understand what she tells me about my eyes. I love Dr. Coulter and her staff that is the reason I go there.
Feb 18, 2016
I love Dr. Coulter. I am mainly concerned with the experience I had picking up glasses for me and my son. When my son's glasses were ready we came and got them and he loved them. Then we went on a trip and I received a phone call saying his lenses were ready. Apparently they have been ordered without the AR coating that we paid for. I just wish someone had communicated this when we have picked them up. My glasses were ready on the 3rd and we went on a trip on the 6th and I had call repeatedly and they kept saying mine were not in. I also had a weird thing happened when I was going to pay for Daniel's glasses. Because I didn't have enough in my HSA they were going to let me pay the balance on pick up, but then they told me they had charged too much and I was due a refund. I just felt confused about all these different situations however I love my lenses. Denise (short blonde hair) spent a lot of time with me getting my glasses to fit just right. Communication is the only problem.
Feb 17, 2016
Would not change anything. All staff is friendly with a professional relaxed atmosphere.
Feb 11, 2016
Extremely satisfied with my eye examinations, and especially love the annual retina photographs to monitor for the first sign of disease (grateful that I can see each year that all is well, too)! Very blessed to have Dr. Coulter and her team taking care of my eyes!
Feb 11, 2016
All issues were addressed satisfactorily & I left with s clear understanding of my options
Feb 5, 2016
I could have free annual exams at either the Redstone Arsenal Health Center of the VA Clinic. I choose your clinic, even paying $50, because I think the exam is more thorough.
Jan 31, 2016
I just referred my brother-in-law Scott Tracey.
Jan 24, 2016
The contact lens eval fee is rough! I was very happy with my Acuvue lens until they discontinued them. Last year I was evaluated for new contacts prior to meeting with the Doctor. She recommended a different lens that I had been given. The lens was uncomfortable and this year I asked for a different one but have had to pay around $70 for this whole process which I was not planning on:( I love everyone in the office and always feel greatly taken care of but for a young family, anything extra over what your expecting is tough especially when I was happy with what I had and the change was out of my control.
Jan 23, 2016
I loved the visit, I was very pleased!
Jan 20, 2016
My visit was excellent; however, the Zylent coupon I was given was expired so I came back to your office and was given another Zylent coupon - which my pharmacist said was also expired. I called your office on Fri but it was closed. I left a msg and called the phone # provided but have not heard from anyone. I cannot affort $105 for the Zylent prescription. So I am using a prescription from my previous eye dr because my eyes are swollen, matted, and itchy. I'm disappointed that I had to make 2 trips to my pharmacy with your coupons and neither were current. Your drug rep needs to be told he/she is giving expired coupons. Just feeling miserable and disappointed and praying this old script will heal my eyes.
Jan 9, 2016
Besides the staff being friendly and helpful, I always am treated respectfully and have my questions answered and things explained well.
Jan 8, 2016
I was told to be there 10 min prior for a 940 appt. I was 5 min early for that(9:25), I say in the waiting room until almost 10 and did my initial part of the exam and finally saw the Dr. At 1047. So in reality I was an hour and 7 minutes late for my scheduled appt.
Jan 6, 2016
Pleasant experience and especially liked the care by Vivian, who did the tests.
Jan 1, 2016
Thank you for taking time to explain & teach. I am extremely pleased with my visit - from the examination to the eye-glass selection help.
Jan 1, 2016
Ashleigh Cagle is a great technician!
Dec 31, 2015
Our whole family are patients of Rica McRoy. Every step in the entire process moves smoothly and efficiently. We wouldn't want to go anywhere else.
Dec 31, 2015
The whole office is patient, kind, and thorough. Dr. Rica McRoy is the best optometrist I have ever been to and I trust her completely.
Dec 31, 2015
Your front desk team was not receptive to my concerns about your forms.
Dec 24, 2015
No problems, everything went as scheduled.
Dec 24, 2015
Dr McRoy and her staff always does a great job with my eye exam.
Dec 17, 2015
I actually look forward to my annual check-up because of the people and quality of service provided. I'm especially impressed with the option to take pictures of the retina each year to note any changes as I get older.
Dec 14, 2015
Putting drops in my eyes as directed but still gave recurring stabbing pains in my right eye to the degree that my eye socket is sore.
Dec 13, 2015
The only thing I would change is how long I waited to see the doctor but she had to make a phone call which I understand it was a very long wait. But she an amazing doctor and very very friendly she makes you feel very comfortable.
Dec 13, 2015
Glasses cost more than we expected. However, we did receive an explanation when we asked about the high cost of glases.
Dec 11, 2015
The person doing the preliminary checks before seeing the doctor seemed eager to do the assmts correctly , not slap dash. This I appreciated. She was also courteous which helps put me at ease. I wish I could remember her name to give her credit. Then Dr. Coulter was careful, patient, kind. I do appreciate this so much. Next was Denise who assisted me to understand my options with lenses and frames. I appreciate how patient she was with me. She was willing to take time to explain the technology to me until I understood more completely. She did not pressure me to make a decision then and there but to feel free to take the literature home and consider and be comfortable with my decision.
Dec 7, 2015
Forgot to get PD for my eyes
Dec 4, 2015
Please accept Healthspring/Cigna insurance. I'm afraid I will have to seek another doctor if you don't and I truly do not want to do that. I very much enjoy your care! Yet, it is hard to pay $200 for an office visit when I can pay $40 in another office. So, please, please, please get Healthspring/Cigna! Hope to see you in a year. God bless.
Dec 3, 2015
Due to "computer problems", I was seated in the exam room for at least an hour before I was seen by Dr. McRoy. This excessive delay, without the staff keeping me informed, is why I rated this visit as "Not so good" and lowered the overall rating to two stars. Otherwise, I remained pleased with Dr. McRoy's services.
Dec 2, 2015
Overall - An A++ rating. I think providing a cheese platter for people to snack on would be swell.
Nov 30, 2015
I would recommend for vision testing and glasses/contact fitting.
Nov 26, 2015
I really didn't have a warm fuzzy when I left, part of that my be my fault I don't think I was clear. on that note I am still having trouble seeing during the day and worst at night .
Nov 24, 2015
Everything was great. I would not change a thing!
Nov 23, 2015
I appreciate how much time Dr. Coulter always spends with me explaining things.
Nov 20, 2015
Dr. Rica McCroy is the nicest individual I have ever met. She is also a great eye Dr. Always is looking out for my best interest. The woman that did my testing was awesome. Very good at explaining to me what tests were for what. Very nice.
Nov 19, 2015
I've been going to Dr. McRoy for years and have always received exceptional care. Please don't change a thing! The entire staff is very friendly. There's nothing that can be improved. Thank you very much!
Nov 18, 2015
Always a great experience! I appreciate everyone I come in contact with, not only warm but knowledgeable, too.
Nov 18, 2015
Dr. McRoy is always awesome and very thorough as is the staff in the back who are always very personable and pleasant, however,the lady at the front desk is not very customer friendly and were it not for the fact that Dr. McRoy is such an exceptional doctor and that I can always anticipate a pleasant experience from her and the back of the house staff,I would probably not remain a patient.
Nov 9, 2015
Staff is kind and knowledgeable. Answers all my questions without me feeling rushed or that I'm inconveniencing them. Initial billing statements can be confusing, but Gail is patient to explain them. Like the relationships I have with the staff and the style help when choosing frames.
Nov 7, 2015
The doctor and staff always are personable and talk to me openly. I rarely have to ask questions because you guys are so thorough-above and beyond.
Oct 30, 2015
I have been seeing Dr McRoy for years and respect/appreciate her care. Why is the on the email Dec 1969? This causes it to go to the bottom and just by luck I saw it as I keep several read emails active.
Oct 28, 2015
Just wanted to say that Will and I like our appt. Together in the afternoons for next year...you all are always so nice...
Oct 28, 2015
Wonderful physician. Great staff. Very happy with my experience.
Oct 25, 2015
Extremely upset with lack of service and punctuality. I arrived 45 mins. early to make sure any/all paperwork could be filled out properly and (hopefully) get taken back asap. I was called back 20 minutes past my appt. time and, although my technician was very friendly and understanding of my desire to get in and out quickly, we had to stop to find/fill out paperwork the receptionist "forgot to give me" during my hour wait. Next I sat in the exam room for an hour and waited. When an hour and a half past my scheduled appointment time passed, I very quietly left the building and will not be back. An automatic request to fill out this survey is the only contact I have had with the practice since.
Oct 25, 2015
Thank you for a kind and welcoming appointment. Everyone was terrific!
Oct 21, 2015
Very professional. The visit was a pleasure.
Oct 21, 2015
My tech was very knowledgeable and friendly. She explained everything in a very understandable manner and put any doubts I had to rest.
Oct 19, 2015
Dr. Coulter mentioned change in my prescription but did not specifically say a need for new glasses. I choose not to get a new pair. Could have been vision change because of dry eyes.
Oct 18, 2015
I like the new website and messaging capability. I'd like you to open a satellite office in Cocoa Beach for when I move there next year. You could staff it one week a month. There are a lot of sun-damaged eyes there that need treatment, and you could enjoy a regular trip to the beach!
Oct 15, 2015
As always, everything went very well. The part I like about my appointments is the detail explanation provided by Dr. Coulter and her Staff. The Office Personal are very cordial and provide assistance as needed.
Oct 11, 2015
Was pleased as always. Friendly and helpful staff.
Oct 8, 2015
staff is helpful, courteous, and efficient. they know their jobs well and listen to their problems. Dr. Coulter took extra time explaining my problem and gave me good solutions.
Oct 8, 2015
I have noticed that appointment times are becoming more of a place holder than a scheduled time to see the doctor. I have a commute during the week of an hour and 30 minutes to get to the office. I am extremely busy and when I have to commit an additional hour of time, that puts me out of the office nearly four hours. I enjoy you as my doctor immensely, but I cannot afford to commit that level of time if the appointment times are not the actually time that I am going to see you. My rating is for this last visit. It certainly is not indicative of my past experience with you. I really hope that was a fluke.
Oct 7, 2015
Sorry I wasn't feeling
Oct 6, 2015
Tinted Contact lenses for people with astigmatisms. Maybe one day they will be available.
Oct 5, 2015
I was impressed by all of the tools you had at your disposal and I appreciated the time the doctor took explaining all of the details of the exam to me.
Oct 2, 2015
Beautiful staff. Love coming to my eye appointment especially for the hugs. Great Job.
Sep 30, 2015
GOOD Doctor - UNFRIENDLY UNPROFFESIONAL Office Staff!
Sep 29, 2015
This is the second time I have used your service and I am very pleased with the over all service. Your personal are some of the best I have ever dealt with. I will be back when a new prescription is required. Robert
Sep 27, 2015
I enjoy coming and the people
Sep 27, 2015
It is my feeling that I receive a more thorough examination at Coulter/McRoy than I have received with any other service provider I have ever used.
Sep 26, 2015
Everything was good. Don't know of any changes.
Sep 23, 2015
My family and I have been coming to your office for our 'eye' needs for many years (28 years). My daughter-in-law and son-in-law now come too. It's always a pleasant experience except when eyes need to be dilated :) Thanks to all of you for taking care of us.
Sep 21, 2015
I so appreciate the professionalism, skill and courtesy of everyone at your clinic!
Sep 18, 2015
Please fax me my prescription!! I have called twice!! The number is 256-705-5924.
Sep 17, 2015
Actually, I feel I had to wait longer than I thought I should have after all the testing was done. Some 30 minutes. Which I feel is longer than it should be.
Sep 17, 2015
I have been seeing Dr. McRoy for years and I'm sure I receive the best service and care in Huntsville from her and her staff. On this visit, I did have to wait, after being seated in the exam room, 30 minutes before seeing Dr. McRoy. This was a first and I'm sure there is a good explanation.
Sep 14, 2015
I have been coming here for years and the service and care shown by all is top notch!
Sep 14, 2015
I was there for an hour and a half. It took a long time for the person to complete my order for glasses, though she seemed to have problems with the ordering program. Everyone was super nice, but I wished it hadn't taken so long.
Sep 12, 2015
The staff and doctors were friendly and competent. They took the time to answer questions and explain what they were seeing.
Sep 11, 2015
Best eye care team in the business! Give everyone pay raises; everyone was professional, really knowledgeable, and friendly.
Sep 11, 2015
This was my second visit to Dr. Coulter. I am Dr. Rica's patient but Dr. Coulter did a great job on the second visit. These drops are working. The first drops were not quite the solution.
Sep 8, 2015
Am anxious for you to begin to take Healthspring/Cigna insurance. Thanks for trying to get them to cooperate!
Sep 3, 2015
Love coming to see Dr. McRoy. Very friendly staff. Always feel welcome
Sep 3, 2015
Very good first impression !!!
Aug 29, 2015
When I got my service fee, I was totally un-prepared. I was told that all lens had UV protection. When in reality, they do if you pay extra for it, which I was not told about. Also, they added the UV for a pair of reading glasses, which I do not wear outside, without asking me. I did catch this and they removed it from my bill. Also, the different brands of lens were not explained or offered to me. I was given a brand that I had not planned on using but didn't discover this until the next day. I just think your optical staff should explain in detail what exactly you are going to be charged and what brand lens you are getting and maybe explain the difference and the price of each. The lady did take a lot of time helping me select frames, however, I had to tell her a couple of times that for the reading glasses, I just needed a frame and to give me cheapest frames available. We finally found a pair that were reasonable but still very expensive. Dr. McRoy is wonderful.
Aug 29, 2015
Need to give out popcorn to all patients in the waiting room.
Aug 28, 2015
I was called back to examination room on time (9:20), however I sat after the preliminary tests that the assistant does and waited another hour (until about 10:35am) for the doctor to arrive. However everyone was very nice and polite. The rest of the visit went well.
Aug 27, 2015
I was called back at 9:05 for a 9:00 appointment, however I had to wait in the examination room until 10:15 before the doctor came in. It seems that there could be a better system to give just 15 minutes for getting situated before the doctor is scheduled to see you. I spent over 2 hours in the office and did not even try out frames or contacts. Just a routine visit. Everyone was very nice though and all else went well once the doctor arrived.
Aug 27, 2015
staff was friendly, answered any questions or concerns I had promptly and adequately. Dr. Coulter is impressively knowledgeable, gentle, and patient.
Aug 21, 2015
The actual exam was fine. It was the rude greeting and the constant reminders of my appointment time by many emails, phone texts and finally a phone call while I was on the road driving to get there. My appointment was for 10:15 and was expected to be there at 9:45. I guess not getting there at 9:45 sharp upset the receptionist. After telling her upon arrival that nothing had changed but my address she shoved a clipboard to me and said I had to fill it out anyway. When checking out there was confusion about how much I owed. I thought I was getting a price quote for new glasses, not ordering glasses that day. I have been coming here for a long time and am very much pleased with Dr Coulter but not the front desk. I drove 30 miles to get there and am thinking about finding a new place closer to home for next year.
Aug 21, 2015
I could not be more pleased with Dr. Coulter and entire staff. Dr. Coulter is wise, full of knowledge and experience, truly listens, patiently answers my questions and tries her best to help remedy my issues. When it came to choosing new glasses, Donna could not have been more helpful and patient, explaining the options. I took LOTS of her time but never felt hurried or rushed. I especially value her expertise and opinion! After narrowing my choices down to two, actually everyone I asked was most gracious in voicing their thoughts. I plan to get both! I am fortunate and thankful.
Aug 20, 2015
Disappointed I couldn't get a timely answer from Dr. Coulter to an important question I had just a short time after my visit ended.
Aug 16, 2015
Had new glasses frames and in moments the lenses were put in and frames adjusted. Greaat job.
Aug 15, 2015
I enjoy coming to your office. Everyone makes me feel special. Thank everyone for taking such good care of me. Gerri
Aug 13, 2015
I was very pleased with my service and truly felt that my doctor, as well as the staff, genuinely took time to discuss my medical care and benefits with me.
Aug 12, 2015
The staff is always very courteous and accommodating.
Aug 11, 2015
I was very pleased with my visit.😀
Aug 6, 2015
Everyone was friendly and sincere. It was nice to be treated like a family member.
Aug 6, 2015
I did not have an appointment but had a sudden vision problem and they worked me in> I love everyone at this office, doctors and staff!
Aug 5, 2015
What a pleasant experience! Ashley and Dr. McRoy were outstanding! The pain in my left eye subsided immediately upon removal of the debris in my eye. I feel great.
Aug 5, 2015
Everyone was extremely friendly and it was an interesting and informative visit.
Jul 31, 2015
Under the VSP insurance they had to find out some questions. VSP did not get back to them. So,they called me the next day with the info and the price.
Jul 30, 2015
We love Dr. McRoy she is fabulous!
Jul 30, 2015
Service as usual, from start to end was extrodinary. Dr. McRoy is compassionately engaged and has a sincere concern for patient welfare. She explains her findings superbly and I always leave with a true sense of having been provided the service I sought. The entire staff was great.
Jul 23, 2015
I called on a Sunday evening with an emergency, afraid of detached retina. I was told by the recording to call the pager number and someone would call me back. I called 3 times in one hour, never got a return call, so I went to the emergency room. It was very frustrating. If no one is answering a pager, the message needs to be changed to say 'go to the er'.
Jul 23, 2015
Reply
Everything went great. perfect treatment
Jul 15, 2015
Dr. McRoy was great! She explained everything well and offered me several different options of what I could do. It was so helpful in going from never having glasses to needing them now. The glasses in the shop were really expensive though. There was a great selection and Erin was really kind and patient. But I think I will have to purchase glasses elsewhere.
Jul 8, 2015
Melinda was very professional, courteous, and extremely patient. I really appreciated her advice on how to possibly resolve the somewhat unique situation with my corrective lens.
Jul 6, 2015
My family and I are very pleased with the carewe receive from Dr. Coulter and her team. Than-you!
Jul 3, 2015
prescription eye glasses are expensive. suggest reviewing different options to patients.
Jun 30, 2015
I was impressed by the fact that Dr Coulter took the extra time to explain my particular situation in detail, helping me understand where my eye care could be going in the future. This had NOT happened to me before in visits to other eye doctors
Jun 27, 2015
Lenses were great. Frames were so painfully and poorly made that I ordered new lenses using the old frames. The new frames lost parts and broke and did not have automatic adjustments for nose and temples.
Jun 19, 2015
Reply
No comment. Everything was beyond my expectation.
Jun 19, 2015
I am thoroughly pleased with the services here. Everyone is always friendly, efficient, and professional. Dr. McRoy always explains everything clearly, and I am very comfortable asking questions.
Jun 18, 2015
As always a fantastic experience!! I cannot sing the praises loud enough, any time I visit I am treated fantastically and my eye health is fully discussed with me. All the options are covered and Dr. Coulter takes time to make sure you have a through understanding of your eye health and how other medical conditions can be linked to the health of your eyes. Thank you to EVERYONE on staff, as always it was fantastic!!
Jun 18, 2015
I would like to thank Dr. Coulterfor seeing my grandson on such short notice she was very wonderful with him. I had a very excellent experience and would recommend Dr. Coulter to friends and family. Her staff is very pleasant and helpful. All in all it was a very good appointment.
Jun 17, 2015
Dr. McRoy is awesome. She always takes the time to talk to you and really understand your needs. She makes it very personal and is always so happy.
Jun 17, 2015
This has nothing to do with the service which was excellent, but I wanted you to know that I can't open the link to view the summary of my visit.
Jun 15, 2015
your staff was very friendly and professional
Jun 15, 2015
Everyone there was pleasant and informative. As usual, it was a good visit!
Jun 12, 2015
Vivian did an excellent job on my exam. She was friendly and professional. You should give her a raise today!
Jun 10, 2015
I have always found your eye exams to be the most thorough of any I have received. I also enjoy the friendly service and helpful staff.
Jun 9, 2015
I appreciate the professionalism and courteously of the staff and Dr. McRoy.
Jun 6, 2015
I thought everything surrounding my annual eye exam was excellent. Prompt service and excellent professional diagnosis.
Jun 4, 2015
I would like for my eye exam cost to be seperated from any other expense that I may have involving the visit. This helps me to keep my expenses in order and better able to see what I can afford.
Jun 4, 2015
Always a pleasurable experience.
Jun 4, 2015
I always love coming because everyone is so friendly and Dr Coulter takes such pains to explain everything to you.
May 24, 2015
My family and I have been using Dr. Coulter for 12 years or more. The service is excellent always. Thank you for being there for us.
May 23, 2015
Great Service! Very thorough and well explained.
May 22, 2015
Can't think of anything that needs to be changed.
May 20, 2015
I love the texting service and new formats of keeping us informed.
May 13, 2015
Dr. Coulter was great! We love the way she explained everything and the staff was amazing too!
May 11, 2015
We love Dr. Coulter! She is so easy to talk to and she is so calming!
May 11, 2015
Excellent Visit. Dr. McRoy is very compassionate with her patiets.
May 11, 2015
Wondering if a tad more power in my left contact lense might be better. Will give it a few more days! Thanks!
May 9, 2015
Great visit as always. Everyone is friendly, competent, and prompt.
May 9, 2015
Very happy with the exam that Doctor COULTER gives
May 8, 2015
My boys had a great time during their appointment, and one even said it was one of his 2 favorite doctors to visit.
May 7, 2015
Tech should introduce themselves by name
May 6, 2015
These ladies are the best eye doctors in town. They are caring and thorough. They go the distance for their paitents and they make each one feel care for and that's a lot in this day and time. They are absolutely wonderful.
May 5, 2015
Don't change anything, please.
May 3, 2015
As a first time patient and a 70+ year old senior, I would have preferred a brief introduction by the technician as to what we needed to do before the doctor would see me. A brief sit down time with her (maybe in an examination room?) briefly explaining what machine tests need to be done before the doctor sees me would have been of great benefit to me. I felt uneasy until I met the doctor who was wonderfully attentive and informative.
May 2, 2015
Very pleasant experience. The eye exams are very through and professional. The doctor explained everything to the finest detail. Always feel like I have told everything about my exam.
May 2, 2015
I am waiting to hear from dr. Mitchells office. I have a phone call in to Ashley but have not heard.
Apr 30, 2015
Lenses are getting too high for folk on fixed income
Apr 23, 2015
Dr. Coulter and staff are wonderful to work with.
Apr 20, 2015
Appointment process is confusing and difficult unless you make one a year in advance.
Apr 18, 2015
I don't see any changes necessary!Doctors & Staff are top notch. Very satisfied!
Apr 16, 2015
The best I have been well pleased.
Apr 16, 2015
Great selection of eyewear. Very knowledgeable and courteous staff.
Apr 1, 2015
Love your doctors. Great bedside manner and explains everything so well.
Apr 1, 2015
The visit with the doctor was helpful and informative. However, getting glasses was a bit confusing. I've never had glasses before so maybe everyone else knows what to do. Now however, I have my glasses and I am not happy with them. A screw was loose on the day I picked them up and then I took them back for an adjustment and 30 minutes later they were loose again. I don't blame anyone but these particular glasses are defective.
Mar 31, 2015
Always a pleasure to see Dr. McRoy.
Mar 30, 2015
It would be nice if your office would provide copies of the actual prescription to its patients so that they did not have to purchase glasses from the on premise optical shop. I have never gotten a take away prescription. That is displeasing for me.
Mar 29, 2015
I loved. Every moment. Each employee was awesome to me
Mar 28, 2015
As always everyone is kind, efficient and professional.
Mar 26, 2015
Wonderfully kind and true professionals...I highly recommend everything about your practice!
Mar 25, 2015
I love my doctor she is the best!
Mar 23, 2015
I need to come in Monday to get two screws loosened because neither ear stem will fold. The tech tightened them too tightly and I did not find out till later when I tried to fold them. Please fix that. Needless to say they WERE NOT TESTED. 256-881-4028
Mar 21, 2015
Always happy to see Dr. Coulter. She is very thorough, friendly and kind.
Mar 21, 2015
This visit was the best. I was relaxed and felt very comfortable, that helped with the appointment.
Mar 20, 2015
need More reading material for men in waiting room
Mar 18, 2015
Everything is fine. I wouldn't change anything.
Mar 1, 2015
My appt went well '. Tell everyone about these wonderful doctors ,,,,,
Feb 27, 2015
The wait time (question 4) was probably due to the fact that the office rescheduled me to an earlier time to accommodate impending weather. The staff was very friendly.
Feb 27, 2015
I was annoyed by the choice of music in the waiting area, perhaps some easy listening or light classical would be more relaxing. Everything else was professional and welcoming.
Feb 25, 2015
As always, excellent service!
Feb 22, 2015
Everyone is so warm and friendly. Please continue displaying that character.
Feb 18, 2015
My visit was great, I would like for it to stay as is. Every body was so nice .
Feb 16, 2015
The Dr's visit was excellent, but the optical eyewear was horrible and will never buy from again. My husband and I feel there was an over charge of our purchase. Inconsistencies in pricing!!
Feb 15, 2015
The exam was thorough. However, one of fthe contact lens tech did not seem to be able to listen to my needs which resulted in causing inconvenince for me and therefore a lapse in my contact lens supplies..
Feb 13, 2015
When you spend $2200.00 plus on glasses, it would be nice to have an optional three months paying period.
Feb 12, 2015
Always a great visit thanks to a professional and courteous staff!
Feb 10, 2015
Vivian, assistant, was extremely capable and efficient. She's obviously a valued employee.
Feb 7, 2015
Waited over a month to get my glasses. I was not sure the frame color and the lady said I can wait till the color I was interested arrived to determine which one I want, but I didn't get the option but already had the new color fixed for me. I didn't really complain though. However new pair of glasses has issue I went back the 2nd day. Yesterday I was told prescription was correct on the new glasses so needed to talk to the doctor at the end of the day and to call me again for what to do. I haven't heard anything yet. I am a patient person just want to know if I can fix my glasses. I paid almost $500 so definitely hope I can enjoy it.
Jan 29, 2015
Nothing I have been going to Doctor Coulter over 20 years and she is great I love her and her staff
Jan 29, 2015
Great Experience and I look forward to my next appointment a year from now.
Jan 29, 2015
I am well pleased with how im treated when i have a visit, the people are friendly, courteous, and take good care of me.
Jan 29, 2015
I have been seeing Dr. McRoy for years and each experience has been great. I also have fun with her staff. They are a hoot!
Jan 22, 2015
I was very pleased with my first visit!
Jan 21, 2015
This was my first visit to Dr. Coulter. I usually see Dr. McRoy. Both ladies are top notch in my book. They are patient, professional, and work with you to help you understand any issues with your eyes/sight. The exams are the most thorough I've had anywhere. I would highly recommend their office for eye exams.
Jan 17, 2015
I am always treated with friendly faces, smiles and a ' how are you doing since we last saw you'! Everyone is helpful, courteous and make me feel very welcome. I needed a quick appointment for new glasses due to an unexpected medical condition and was worked in immediately. Thank you very much. I gave on multiple occassions recommended this group for eye care. Best I have had experience with and I have required eye care for over 45 years.
Jan 15, 2015
I was most impressed that Victoria & Dr. Coulter took the time to clearly explain their recommendations so that I completely understood their guidance. Victoria's knowledge and patient interaction was outstanding.
Jan 10, 2015
Everyone seems very pleasant and technically adept. I love getting my retina reviewed annually for comparison with earlier years, and my new glasses are great!
Jan 10, 2015
No comment. Everything was fine with me.
Jan 9, 2015
I had a charge still waiting to be paid from last years visit because I came in to pickup my glasses and the prescription was not correct. I was given another exam and VSP tried to charge me out of pocket for a separate visit. Your office is working on having the charge removed. Great service, thanks so much.
Jan 7, 2015
Everyone I came in contact with was very pleasant. I feel comfortable when I visit the office because the care and concern exhibited is comforting and professional.
Jan 1, 2015
No changes every thing is always very professional and pleasent
Dec 22, 2014
Dr. McRoy and her team did an outstanding job assisting me in my visit. They understand my vision needs and constantly show a sense of caring. They are always up to date on the latest techniques and procedures. I would never go anywhere else for my vision needs.
Dec 19, 2014
Had seen a specialist the last couple of year, who was not providing the service that was expected. Returned to Drs. Coulter and McRoy.
Dec 18, 2014
I enjoy my annual visits. I am more informed than I ever have been about my eye health and how my general health affects my eyes. And the wait time is less than what I wait at my pcp office. I have recommended your practice to others.
Dec 18, 2014
Rica and the staff are all easy to talk to and wonderful, caring people.
Dec 17, 2014
Everyone was professional, courteous and friendly.
Dec 15, 2014
My appointment started on time. Wait time in an exam room to see the Dr. was in excess of 30 minutes. I will admit that this lengthy wait is not typical of past visits.
Dec 15, 2014
I just wish you all could see the color in the ceiling tiles. :>) Merry Christmas and Happy Holidays to all your staff. Superman eyes (Ron)
Dec 14, 2014
Excellent service - no recommended changes
Dec 12, 2014
very nice and professional staff.
Dec 12, 2014
Staff acts in a professional manner, while also being friendly and very helpful. Over all a very plesant experience.
Dec 12, 2014
My visit was pleasant as always. Thank you!!
Dec 8, 2014
You could have a little bar in the waiting room...just kidding have a nice day..Merry Christmas
Dec 6, 2014
My visits with Dr. McRoy are always very pleasant.
Dec 5, 2014
Cannot think of anything presently.
Dec 4, 2014
I enjoyed meeting and talking with Dr. Coulter and her assistant, Ashley. The exam was very comprehensive and thorough. Liked the new technology and equipment.
Dec 2, 2014
Told my glasses (after my cataract surgery) were "covered" by my insurance, I was more than surprised that the cost to me was $66-plus. And, given that the glasses are of minimal use to me, I feel like my money was wasted. Also, although I feel the frames don't sit exactly right on my nose, I don't want to go through what it would take to correct the situation. However, I don't fault your office as I was given the chance to change my mind before they were ordered. Just wish I'd made a different decision.
Nov 28, 2014
My reading glasses are still not right. I don't know if I am not correctly explaining what I need or if the eye glass company continues to get the prescription wrong. I don't think it is your staff - they have been very helpful in trying to correct the problem.
Nov 23, 2014
You didn't have the frames I wanted and I ended up buying my glasses elswhere.
Nov 21, 2014
I love coming to have my eyes check !!
Nov 20, 2014
Your team is my family - I trust and look forward to every visit - "It's like going home - a good home" - believe me there is a difference:)!
Nov 20, 2014
I didn't realize I had options financially. Wish I did know it. That's about the only thing wrong. Everything else was good!!!!!
Nov 18, 2014
Always a wonderful experience!
Nov 17, 2014
It was my first visit. I was very impressed.
Nov 13, 2014
Thanks for the great service!
Nov 13, 2014
I would prefer to be asked if I would like a new contact brand or new glasses during my visit. It would save time if I am already happy with what I currently have.
Nov 11, 2014
As usual, every one in the office is very professional and friendly. I highly recommend them.
Nov 11, 2014
I felt pressured to buy glasses, but they were outside of my budget. I also had a negative experience when paying at the end of my visit. The woman whom I paid called me to pay by yelling my name out, and I didn't know where to go. I figured out where she was. She was across the room in the office, and she yelled out loud what I owed in front of everyone. Then when I paid, I asked her if it was possible for me to get a copy of my prescription. I meant a glasses prescription because I would like to have the option to shop elsewhere for them so that I can shop in my price range ability. She assumed that I meant contact prescription, and because of her attitude towards me already, I preferred not to argue with her when she explained that the contact prescription was not available yet because I was on a two week trial period with them. This was the only negative experience that I had during my visit. I really appreciated Dr. McRoy's manner and communication of her knowledge.
Nov 11, 2014
You all are wonderful and should never change a thing. In one word, PERFECTION!
Nov 10, 2014
I love coming to see Dr.McRoy
Nov 10, 2014
Dr. McRoy is the best, 5 Stars for her. I purchased 2 pairs of sun glasses (Maui Jim & Ray Ban) and a pair of (indoor)Kenneth Cole progressive bifocals, total of $2,360. This visit was 9/30/14 and today 11/06/14 I am still waiting for my K.Coles. I was open to trying the progressive lenses but explained to Erin that I had tried them before & they did not work for me. I took them back after a few days because I choose not to make the adjustment to viewing my word with such narrow tunnel vision. Since I needed the new prescription for indoors, after several weeks I purchased 2 more pairs of line bifocals with the Transition lenses locally for indoor use which were delivered in 2 days and are perfect and were a fraction of the cost. The Kenneth Coles have been a bad experience & rather than wait any longer I just as soon you credit my purchase price back to my American Express.
Nov 6, 2014
Everyone was very professional and could not have been sweeter or more helpful. Thank you, Jenny Allen
Nov 3, 2014
Dr. Coulter is wonderful with patients and does an excellent job explaining your vision from year to year understandable terms. I've been a patient for over 15 years.
Nov 3, 2014
Excellent eye exam! Time to receive new glasses is too long.
Nov 1, 2014
Great service by good people.
Nov 1, 2014
I have no complaints. The staff was excellent. The examination moved in a very timely manner. I would recommend your practice.
Oct 30, 2014
Everything was fine...waiting for my glasses
Oct 30, 2014
Staff was great with Kids!
Oct 29, 2014
Keep up the good work. Enjoyed my visit, Regards Gene
Oct 25, 2014
I absolutely love Lynn! She is very good at what she does!
Oct 23, 2014
I am very appreciative that Dr. Coulter and the entire office were able to accomodate my emergency visit very quickly and professionaly.
Oct 22, 2014
I have been going to the Doctor McRoy for years and I have been thoroughly satisfied with my treatment and care. We/I have suggested others.
Oct 21, 2014
Great doctor...great visit.. was a bit shocked at the final cost as I had never paid so much before anywhere.
Oct 19, 2014
Received my usual Roll Tide greeting with those others echoing in the background. I feel like these girls are family!!!!!!
Oct 17, 2014
Victoria was helpful during my screening exam before seeing Dr. Coulter. I only wish that I could have had a few more choices in the eye ware choices. Erin did not tell me about any warranties on the glasses and lenses. Also I did not ask what if I do not like the frame after getting them in a few weeks. Victoria was especially helpful in what to do about using the refresh drops before using the restasis. I did need to ask for a savings card.
Oct 17, 2014
I have referred several friends.
Oct 17, 2014
I am very pleased with all aspects. I especially appreciate your using time so efficiently. I know that you regard my time as important as yours, something not all professionals do! Thank you, all.
Oct 17, 2014
Excellent as always! Staff is always pleasant and professional. This was also a last minute appointment due to an eye issue and they worked me in as quickly as possible...thanks!
Oct 16, 2014
I felt like the modern equipment used and the interview during exam helped me to get the best most accurate eye prescription possible. My new prescription really improved my driving, night, and reading vision.
Oct 14, 2014
As always my exam was very thorough and used a number of differnt devices to measure my vision. Dr McRoy takes her time and is very thorough and expalins everything in detail.
Oct 10, 2014
It is all fine.Thank you for the service.
Oct 8, 2014
I have received the best possible eye care in the ??? years I have going to Dr. McRoy. She is a joy to be around. I have the upmost confidence in her care...
Oct 8, 2014
I don't understand why you have to keep my frames for two weeks to put new lenses in them. Why can't you order the lenses and put them in my frames at your shop? I took my Rx to LensCrafters because they can put new lenses in my current frames while I wait.
Oct 6, 2014
I haven't been to see Dr McCroy (or any eye doctor) in a few years but she has been my only eye doctor for as long as I can remember. When I came for this visit I was treated so strangely. Like I had never been a patient. No one could find my files and Dr McCroy said I had never seen her before. On top of that, the staff seemed confused about my insurance and kept telling me I owed different amounts. They had to run my card twice and give me a refund. Lastly, despite filling out a form stating I didn't want an optomap, I felt pressured and bullied into getting one. When I declined again I was told "Well then we will have to dilate you" in a tone that actually made me feel threatened! I have always loved this practice and Dr McCroy and have no idea what's happened. I will not be coming back.
Oct 6, 2014
I just referred co-workers Janet (Jan) Harper and Shari Slone to your practice. Paul
Oct 6, 2014
I can't think of anything I would change!
Oct 5, 2014
I felt that the staff was glad I had been in. I really like not having to have my eyes dilated. It's worth it to me to pay the extra money to have that choice. There were so many frames to choose from this time, although I will come back in and make my final choice after I return from babysitting in B'ham this week. Usually there are only 1-3 frames that are the right size for my face. It is really nice to have the choice.
Oct 4, 2014
My visits have always been great.I see no need for any changes or new services.
Oct 3, 2014
Its always a pleasant experience with professional service!
Oct 2, 2014
This is the best experience with an eye doctor I've had. Dr. McRoy is alway extremely nice ad explains everything. I feel confident in my eye care because of the technology used in the office and the friendliness of the staff.
Sep 28, 2014
Erin was particularly patient with me in shopping for glasses. I appreciate it!
Sep 27, 2014
Hate filling out paper work every time I come if nothing has changed.
Sep 26, 2014
You guys have a first rate practice. The technician that did the preliminary eye exams was very professional, friendly and informative. Dr. McRoy was very thorough and provided excellent explanations. I have been to several other eye centers and you guys are way above in terms of equipment, testing and professionalism. Please don't change anything.
Sep 25, 2014
I had a wonderfull visite, your Staff is excellent.
Sep 20, 2014
I have always felt that my eyes were being looked after in the best possible way. Dr. Coulter actually improved my eye strength and reduced my prescription when I first came to her.
Sep 20, 2014
Wonderful visit...very specific with treatment
Sep 18, 2014