Dougherty Laser Vision
Westlake Village
603 Reviews
I recently had cataract surgery at Dougherty Laser Vision. Dr. Balakrishnan is fantastic. The staff who helped me during several follow up visits was friendly, helpful and professional.
Sep 12, 2019
I have only been to the evaluation appointment not the surgery so I am only taking this survey pertaining to the evaluation appointment.
Sep 10, 2019
My initial visit went very well! As a new patient it would have been good to have been informed of a few things prior to my appointment, like not taking cash or needing my husband's SS# because he is primary on the insurance, but overall it was a very good experience. Knowledgeable, patient and friendly staff.
Sep 9, 2019
Everyone very nice...helpful...knowledgeable.. ...thorough. Thank You!
Sep 7, 2019
Excellent treatment and diagnosis.
Sep 6, 2019
Friendly staff and our doctor is wonderful to work with in correcting my eye issues
Sep 6, 2019
Staff and doctor were the best.
Aug 31, 2019
Friendly, knowledgable and efficient. Answered all my questions.
Aug 30, 2019
My family and I would never ever go anywhere else!I have absolute and complete trust
Aug 29, 2019
Great people all through the process!
Aug 16, 2019
I would highly recommend Dr. Vosoghi and his staff.
Aug 15, 2019
Exceptional Dr & staff. Good office vibes.
Aug 15, 2019
Excellent service with no wait time
Aug 10, 2019
Great service: expert, knowledgeable, compassionate
Aug 8, 2019
Great doctors good assistants Variable reception staff, some of whom who keep you waiting while they spend half an hour eating and checking your insurance provider's payments.
Aug 6, 2019
The jury is still out, I am still healing.
Aug 3, 2019
I am very pleased with the service I get at Dr. Dougherty’s office
Jul 31, 2019
Great staff and great doctor
Jul 31, 2019
I was seen very soon after I arrived. The person who worked with me completed her testing in a very timely manner, and was very cordial.
Jul 25, 2019
From the time I walked in till the time I left I was treated like I was the most important person in the office. Truly a first class operation!!
Jul 20, 2019
Just a check up. Everything is going fine
Jul 19, 2019
Everyone at the office was friendly and explained things thoroughly.
Jul 16, 2019
Dr. Vosoghi and his assistant Marlin are simply the best!
Jul 12, 2019
Great office and even better staff! I really enjoy the professionalism and friendliness of this office. Each staff member I have interacted with on my visits here, have each been very courteous.
Jul 11, 2019
Everyone was super nice. I am very light sensitive and it is always torture to have that bright light shown in my eyes. They have a machine that takes a photo of the back of your eyes instead, so they do not have to cause me severe pain! The only thing I would do differently is write down all my questions beforehand as I always forget to ask them while I have the doctor there. But doctor Balakrishnan communicated very well with the questions I did ask.
Jul 8, 2019
My husband & I had appts together as we live far away. We both left there feeling very tense & uneasy. As soon as we got to our car we both looked at each other & said “What was going ON in their today” ?!!! Bad experience!!
Jul 6, 2019
All members of the team have been polite, helpful and professional.
Jul 4, 2019
The service is great. The staff is super professional and make you feel comfortable.
Jul 4, 2019
My appointment was great, however, my eyes are not. My second eye was done on April 9th and it feel very slimy all the time. Vision in both eyes are not corrected to what I thought they would be. Right now, I'm very disappointed with the results.
Jun 27, 2019
DLV is the best! The manager (I think her name was Safrina) was so nice and even gave us Starbuck certificate for waiting. Thank you for taking such great care of us!
Jun 24, 2019
I really like the professional and efficient staff and doctors.
Jun 15, 2019
Excellent service, great hospitality respectful and timely medical attention to detail.
Jun 14, 2019
Dr. le gave me a prescription for reading glasses and I just receive them and I am so grateful that I can see words clearly again! Thank you!
Jun 7, 2019
Everyone was very professional during my visit
Jun 6, 2019
DLV is exactly how a company should be ran. Professional, courteous, friendly and most importantly efficient. I couldn’t be happier with my experience I had with DL. Thank you Dr Bala
Jun 1, 2019
Simply Superb high quality eye care service. Everyone from doctor to front desk is very friendly. I am yet to come across anyone / anything for negative comments.
May 29, 2019
Everyone was great and addressed all my questions. I left feeling great About the potential surgery and this is an amazing practice
May 27, 2019
Everyone at he eye center was great. Informatation was both complete and to the point. meeting my expectations.
May 26, 2019
I couldn't be happier with DLV. I went to the Westlake office and everyone was friendly and professional. Their equipment is top of the line and Dr. Vosoghi was wonderful and figured out what happened to my eye. I am thrilled that I went to them. They were highly recommended to me and now I am highly recommending them to anyone looking for eye professionals.
May 23, 2019
Friendly & Knowledgeable
May 20, 2019
I'm disappointed in my surgery. After two weeks, I'm only seeing about 20/30 and the feedback I get from the optometrists is that it make take weeks more for me to improve, if any, as apparently I have some irregularities with my cornea which I was not informed of before the surgery. The result is that it is taking much longer than anticipated to heal and I'm not sure of how it will turn out
May 16, 2019
like all the people very nice
May 15, 2019
DLV is a very pleasant clinic with many professional people working to provide a great experience.
May 13, 2019
I had a great comfortable experience, can’t say enough good things.
May 11, 2019
They made me feel at ease during the day of the procedure and everyone was super nice. They did really push you to buy their lasik though slightly too pushy. As for the results, I will admit I do see 900 times clearer, but I guess I'm greedy and wished both eyes were as good as the better corrected one.
May 11, 2019
Very thorough staff. The visit today was a follow up from the Post - OP visit on Wednesday. My eye was inspected and all my questioned were answered and explained well.
May 10, 2019
Everyone is great ! Very detailed in what they do. Dr. "V" is great .
May 2, 2019
Dr Dougherty was very attentive to explaining the reasons for my procedures.
May 1, 2019
Great patient care, patient concierge is amazing, I recommend Dr. Dougherty 100 %
Apr 26, 2019
Dr Visoghi is very kind and thorough. The office is nice and staff is friendly.
Apr 25, 2019
I experienced a problem requiring urgent care. Everyone concerned worked me in the same day for proper treatment. Very reassuring.
Apr 24, 2019
from the admitting desk to the technician to the doctor, everything was efficient and expert
Apr 18, 2019
All staff and Doctors are very nice and knowledgeable. Just met Dr. Bala for the first time and already feel so confident and at eased that I am in good hands.
Apr 18, 2019
The entire consultation went smoothly and timely. The entire staff was very cordial, friendly, and showed very good customer servicing. The doctor clearly explained in details and showed why he is an excellent doctor.
Apr 12, 2019
I have great confidence in the entire staff at DLV. I believe I have been coming here for 3 years now. Dr. Vosoghi is amazing!!!
Apr 12, 2019
Gina B is the best. I have been seeing her for years and I can always trust her words, judgment and communication. I really like this location - lots of parking and easy for me to get to.
Apr 8, 2019
It is always great to visit your professional team.
Apr 1, 2019
I use Dr. Visoghi and love him! He is wonderful and always lists the pros and cons of procedures.
Mar 28, 2019
I have the utmost regard and trust for the treatment I receive from Dr. Vosoghi concerning my treatment for my Glaucoma.
Mar 27, 2019
I am very happy with my care that your doctors and personal probide to me the entired team are great thanks
Mar 26, 2019
Excellent care and attention to detail.
Mar 25, 2019
Gina is the Best! Keep up the good work!
Mar 24, 2019
I was totally satisfied with the care and service I received through Dougherty Laser Care. They are extremely organized and my cataract surgery went like clock work. Their staff was the best! They care about the patient! I am extremely pleased with the results!
Mar 22, 2019
My husband and I were very impressed with the efficiency of all the Dougherty facilities. They were very clean and everyone was very friendly and helpful.
Mar 22, 2019
I appreciated Dr. Bala seeing me on such short notice. I trusted Dr. Thomas Funnell's referral. Say hi to Dr. Dougherty for me, I was one of his first patients in Camarillo
Mar 21, 2019
My appointment began promptly at scheduled time. It was concluded in good time, as well. Dr. Vosoghi is very personable and professional.
Mar 21, 2019
caring, informative, to the point
Mar 18, 2019
Gina is incredible at applying her breauty techniques.
Mar 15, 2019
Friendly, efficient employees
Mar 14, 2019
Every employee I’ve encountered at DLV has been very polite and courteous as well as being very attentive and helpful with my needs and concerns. The procedure itself was easy, Dr. Dougherty did a superb job.
Mar 14, 2019
Wonderful and caring staff.
Mar 13, 2019
Very professional but friendly as well.
Mar 7, 2019
Professionally staffed and helpful office. Physicians are first rate, and the care received is excellent.
Mar 4, 2019
Dr Dougherty performed surgery on my eyes several years ago, so I've consistently visited his office for my periodic eye exams. His staff is consistently friendly and very efficient, making the whole process easy to complete.
Mar 1, 2019
The visit went well in a timely manner.
Feb 22, 2019
Always friendly and professional but had a very long waiting period at my last visit.
Feb 19, 2019
Everyone is very friendly and helpful. Could not have had a better experience.
Feb 18, 2019
Dr Vosoghi is great he did my laser irridotomy in 2014 and also my moms surgery. We both followed him to this eye center and have referred him to other family and friends.
Feb 15, 2019
So glad to have finally found Dr. Vosoghi again. Love him
Feb 15, 2019
I always have the best experience here. Very short wait times, the staff is always very helpful and friendly, everything moves so concisely & efficiently. Dr Vosoghi, Maria and Marlon are amazing!! I’m always at ease here, even though my situation is complicated. Everyone is so compassionate, reassuring and helpful
Feb 8, 2019
The staff and service was amazing.
Feb 8, 2019
Dr Visoghi is the best! Always ready to help me!
Feb 7, 2019
I appreciate all the detail your staff took in preparing me to see you. I felt well taken care of and the staff was phenomenal and Dr.Dougherty was so informed and made me feel safe. I feel I made the correct choice in having my cataracts removed. It took a long time but I feel my eyes are very important and wanted someone who would be through. Take a book or some work to have something to do between waiting for each test.
Feb 2, 2019
Great service and patient care!
Jan 30, 2019
Dr Houman Vosoghi is a real asset to your group. He took real good care of me and I will definitely tell anyone who asks about an eye doctor, I will recommend him
Jan 30, 2019
I found it to be very esy to deal with DLV, from my initial discussion, through my consultation and follow up. Everything was done professionally, and they made sure all my questions were answered, and that my medical condition was properly diagnosed.
Jan 30, 2019
I am so very, very pleased with my 2 cataract procedures by Dr. Dougherty and the DLV Team. Everyone at the office — and on the phone— during my pre-op experience was well-trained, attentive, polite and clearly happy to be at DLV. I was treated personally, with the procedure explained clearly. Both the medical techniques, the options and the finances were clearly outlined and I went home with clear instructions all organized in a folder for me. The day of my procedure I was also very impressed with the skilled team at the WLV surgery center where the procedures are done. Dr. Paul Dougherty and the anesthesia Doctor went over my case with me beforehand and explained even more detail so I was confident to be cared for by them and the skilled team of nurses. Post-op I’ve had great exams and follow-up care at the DLV Office.
Jan 27, 2019
I got three requests for ratings already yesterday and returned one. it was much shorter than this one although I did get this one yesterday and deleted it. I didn't even open the one that was in my junk mail. I chose to see Dr. Dougherty for possible cataract surgery because he performed Lasik on my eyes about 18 years ago and I was extremely pleased with his work and with the office staff. Although my own ophthalmologist recommended someone else for this work I chose to see Dr. Dougherty. Too many mix-ups and delays left me feeling uneasy and almost nauseous after waiting nearly a half hour at my second attempt to the doctor I felt that I needed to leave and rethink my decision.
Jan 26, 2019
Awesome team and experience
Jan 25, 2019
Able to get appointments on short notice.
Jan 18, 2019
The thought behind the need for further medication was explained clearly and what follow up I should expect to determine if more invasive actions are necessary
Dec 18, 2018
Love the way my skin looks !!!!
Dec 17, 2018
I was referred to Dougherty Laser Vision by my daughter. The treatment from all I encountered was exceptional. I felt a special connection with Dr. Sidra Qadri. Dr. Qadri was there for me after hours, and even gave me her personal cell number, which was very comforting. I also received excellent care from both Dr. Dougherty and Dr. Lee. I would highly recommend Dougherty Laser Vision to all considering any Lasik procedure. As a matter of fact, I already have!
Dec 15, 2018
My billing is massively screwed up. Manager said she would look into it but there has been no update since the last appointment.
Dec 12, 2018
Dr. Vosoghi and the entire staff are fantastic!
Dec 12, 2018
I had nothing but the best care and staff! If you are ever in need of laser or cataract surgery, this is the place to go and the doctor to see! (pun intended!)
Dec 12, 2018
Professional, warm and friendly service.
Dec 12, 2018
I see Gina Borggrebe and she is great. She is personable, informative and friendly. She is fabulous at her skills and I trust her.
Nov 24, 2018
Friendly Staff along with Excellent Doctors
Nov 22, 2018
Great team & very timely manner throughout the appointment.
Nov 19, 2018
Great care from start to finish!
Nov 19, 2018
Employees were friendly and helpful. Dr. Vosoghi was caring and explained everything about my diagnosis and treatment. Excellent visit.
Nov 16, 2018
clean office, nice staff and Great Doctor
Nov 15, 2018
Professional and friendly.
Oct 31, 2018
Great service, great attitudes!!
Oct 23, 2018
Dr. Dougherty is well rexommended. Friendly staff. Great facilities.
Oct 20, 2018
Dr Vosoghi is a superb physician; he is detail oriented, accurate and knowledgeable. His assistants Marlon and Maria are wonderful; they are welcoming, helpful and efficient. The Westlake DLV is clean and comfortable.
Oct 17, 2018
Friendly Staff along with excellent Doctors
Sep 29, 2018
Until my vision is clear in my eye sight I am unable to recommend Dougherty Laser Vision - Westlake Village.
Sep 23, 2018
It has been such a pleasure & honor to get a chance to know the entire staff of DL Vision.I am so lucky to have been referred by my Optomtrist(Dr Kimberely Tedder)to further/improve my vision &Eye Care.Many many thanks to Dr Paul Dougherty &his kind & very friendly team.I have been praising Dr Dougherty 's talent ,and his high standard of excellence in his work to my friends ,and family.Sincerely,Massoumeh Soheyla Mousavi
Sep 23, 2018
I was very impressed with the care I received and the overall professionalism of all members of the team.
Sep 21, 2018
The staff was exceptional. My visit was as short and
Sep 19, 2018
wish you guys were closer to my home
Sep 19, 2018
The medical care very good, however I have had less than service from the always smiling office support staff. There always seems to be a reason for a delays. When I am simply seeking information. All the smiling answers sound rehearsed, especially on the phone. I appreciate the pleasent smiles but not the rehearsed answers.
Sep 19, 2018
Thank you for evaluation
Aug 14, 2018
always a professional experience.
Aug 7, 2018
I can't believe how life changing my Lasik Surgery was. The process was thorough and went flawless thanks to the great team at Daugherty. I would recommend this to everyone who wants to have a change in their life. Thanks!
Aug 3, 2018
Had a wonderful visit on Tuesday. My eyes are doing just fine, but it takes true professionals to properly test and analyze eyes, and even better human beings to take the time necessary to explain everything in a clear and easy to understand way! Thank you!!
Jul 26, 2018
I had Lasik with Dr. Dougherty about 12 years, my husband and daughter also had the same service - all with superior results. I would highly recommend Dr. Dougherty. I trust my eyes to him, he is great, professional and really has the experience to tailor the service to best meet your needs.
Jul 16, 2018
the best medical facility I ever saw. best carrying ever.
Jul 12, 2018
All Staff and Drs. were friendly and helpful
Jul 12, 2018
Great staff and excellent doctors!
Jun 1, 2018
Had to wait over an hour to be seen.
May 31, 2018
I couldn’t be happier! Excellent service. Cataract Surgery was a success. Did have to return for minor laser “touch up”. Again, I was impressed with the complete efficiency and friendliness of Dr. Dougherty and staff. Would highly recommend!!😊
May 21, 2018
The Staff and Doctor were extremely friendly, answered all my questions and took the time to make sure I understood everything going on.
May 16, 2018
Excellent and professional employees!!!
May 15, 2018
Dr. Dougherty and his entire staff in two offices, were very competent, friendly and made me feel at ease. Very quick, painless procedure, in extremely professional surroundings.
May 10, 2018
Very easy to breeze thru the survery.
May 10, 2018
I think that when you want us to sign papers, you should request it before you dialate their eyes. I could not read anything I sighed. My husband was not pleased.
May 9, 2018
I followed Dr. Vosoghi to your center and appreciate his excellent care. All of your staff are friendly and efficient, and the surroundings are very pleasant. Having to wait an hour to see Dr. V. was uncomfortable -- I am nearly 95, do not enjoy sitting in an office just waiting, and don't like to inconvenience those who provide transportation. The "wait" included a field of vision test, which Dr. V. said will not be repeated for 18 months -- that will save time. I have scheduled my next visit for the first appointment aftter lunch; that should help.
May 9, 2018
Everyone was great! Hannah in particular was very courteous and compassionate. Thank you Hannah!
May 7, 2018
Everyone is very professional, yet, at he same time personable. I was made at home and explained everything.
May 4, 2018
the experience was amazing. I have never been in a Dr's office whose staff was so helpful, warm and friendly. They are to be congratulated for such great service. John.
May 3, 2018
Very good follow up with patient which is really important to me..
Apr 30, 2018
Great staff very friendly Dr. Is very professional & they show you a video about the lasik procedure and it kinda answers all your questions. Have set up my appt for lasik very excited 😊
Apr 27, 2018
Dougherty Laser Vision - Westlake Village is very professional. They are caring at each stage of my visit. They have different technicians and doctors for each phase, are accurate, caring and answer any questions that come up. I will be getting new glasses with my new evaluation.
Apr 27, 2018
Friendly, courteous and welcoming staff. Great doctors that care.
Apr 26, 2018
I had my annual eye check this week at Dougherty Laser Vision in Westlake Village. The waiting time was less than 5 minutes, they work very professional and efficient. All my questions were answered and my eye condition explained.
Apr 26, 2018
And I have recommended Dr. V to several other friends.
Apr 26, 2018
Wonderfully friendly and accommodating staff and doctors
Apr 25, 2018
Warm, friendly, inviting,welcoming, comfortable, atmosphere in the office. Beautiful surrounding area (under development) but still beautiful. Staff- welcoming, courteous & efficient.
Apr 25, 2018
My experience at Dougherty Laser Vision has always been a positive one. The staff is wonderful and my doctor, Dr. Vosoghi is just the best in every way ‼️‼️
Apr 24, 2018
Dr. Dougherty is the best !! Kind and caring. The other ones I encountered were great too
Apr 24, 2018
My Doctor is Dr Vosoghi, he and his staff are truly wonderful. Extremely helpful, kind and knowledgeable and they helped my anxiety so much. I feel confident that I am in excellent hands.
Apr 24, 2018
Best follow up ever, both in treatment and appointment setting.
Apr 24, 2018
Great service! Every single one of their staff members made me feel comfortable and welcomed.
Apr 13, 2018
The staff in friendly and knowledge. I love DR. VOSOGHI! He keeps up to date with new medical advances.
Apr 12, 2018
Everything was done professional
Apr 12, 2018
By far the best experience at an ophthalmologist's office I have ever experienced. All members of the staff and Dr. Le could have not been more caring, patient, welcoming to the practice. Front desk assistants had a great attitude as well.
Apr 12, 2018
The office was so accommodating that when I showed up an hour early for my appointment they fit me right in.
Apr 9, 2018
There is no ophthalmic office finer than Dougherty laser vision.
Apr 8, 2018
I researched over 500 + doctors & facilities, this was exactly what I lacked to find elsewhere, experience, fully staffed crew, every option available. thanks DLV.
Apr 7, 2018
The staff and doctors are wonderful, caring , very professional and nice.
Apr 7, 2018
Dr Vosoghi is the best there is and your amazing office makes it a pleasure to come to
Apr 6, 2018
Everyone was wondetful. Professional yet warm and friendly.
Apr 5, 2018
Dr. Vosoghi , Maria and staff were very helpful.
Apr 5, 2018
What an awesome and memorable experience I had this past Thursday morning on a consultation at Dougherty Laser Vision in Westlake Village, Ca. I appreciated the professionalism of the staff, the intern Lucine who had taken all my eye measurements, Dr. Kim and the visit by Dr. Doherty where he provided a candid recommendation which guided me in the best direction. I have decided and feel good about monovision after wearing one contact for the past (2) days. In monovision the dominant eye is set for distance and the non-dominant eye is set for near. Of course I appreciated the time Christina Henteleff had taken to set up the procedure, put my mind at ease by discussing the pre and post op surgeries as well as plenty of other pertinent information including a shuttle to the office. I am confirming both the Pre and post appointments in addition to the procedure. I wore the contact all day in one eye and had no problem!!! So I am looking forward to a better quality of life having both the ability to see near and far. Many thanks for making this such an informative process.
Mar 30, 2018
Extremely thorough exam with finding my regular eye doctor was unaware of (or I didn’t understand).
Mar 30, 2018
The Doctors and staff take care of you and your concerns.
Mar 22, 2018
Dr. Vosoghi is great. He is able to communicate easily, always takes time to explain what is going on and has a great staff.
Mar 21, 2018
Professional and friendly staff
Mar 19, 2018
Very courteous staff. Efficient office with good doctors and attending assistants with quick and thorough answers to all my questions.
Mar 18, 2018
It just felt like we were being sold a used car.
Mar 17, 2018
I saw Gina for botox. So professional and knowledgeable about making the results look natural and refreshed. I completely trust her skills and she is gentle. Typically I bruise, but not at all with Gina!
Mar 15, 2018
The office staff and doctors are really friendly and kind.
Mar 11, 2018
GREAT OFFICE- GOOD STAFF-
Mar 5, 2018
Very professional office. Everyone working here is friendly and understanding. My doctor is extremely knowledgeable and truly concerned about my well being. I will continue to come here for all my eye care needs.
Mar 2, 2018
Dougherty staff are attentive and reassuring. They eagerly answer questions and set your mind to rest. Financial concerns are met with several plans to fit every budget. They are ready and willing to assist with arranging schedules that meet your needs.
Mar 1, 2018
Friendly Staff comfortable surroundings and Great Dr
Mar 1, 2018
Great office, great staff, great doctors!
Mar 1, 2018
LOVE DR. VOSOGHI:-) My husband and I have been patients of Dr. Vosoghi for a number of years. We find him to be very thorough with our eye exams and feel we're in very competent hands. Also, we think his associate Marlon, is an asset to the Dougherty Laser Vision Clinic as well.
Feb 28, 2018
Very efficient operation and friendly employees, like the coffee bar! Very thorough exam and good knowledgeable employees.
Feb 27, 2018
Dr. Yousef was not welcoming. I’ve never ran into a doctor that doesn’t shake hands to introduce themselves. On top of that, she was on her phone while I was watching a video recommended by her to watch for lasik.
Feb 25, 2018
The staff was very efficient and friendly. I was very impressed. The
Feb 23, 2018
Staff was excellent and efficient. This is a lovely office.
Feb 23, 2018
very professional staff on all levels. I highly recommend this establishment.
Feb 16, 2018
I had my lenses replaced at Doughtery Laser vision late last year, i am extremely happy with the result. I have great vision and the entire staff is very professional and helpful. I recommend them very highly.
Feb 16, 2018
The whole team at Dougherty are famulous smiling faces with positive energy. Not only are they friendly, they are extreme knowledgeable. Dr. Vosoghi took the time to give me a complete exam and explained in detail every aspect with the most up to date equipment. I am so confident in his care and look forward to my next visit. I would highly recommend anyone to choose this top notch office as they will get the best care around. The cookies are as AWESOME as they are!!!
Feb 7, 2018
Wait time between my appt and when I saw the doctor was 55mins.
Feb 2, 2018
As always, great personnel and service
Jan 24, 2018
NO CHANGE IN MY RIGHT EYE, STILL FUZZY , ALSO GETTING A LOT OF FLOATERS, HOW LONG DOE IT TAKE BEFORE THE EYE IS RIGHT, I WAS OF THE IMPRESSION IT WOULD BE FINE THE NEXT DAY??????????????????
Jan 21, 2018
Staff is very friendly and highly skilled
Jan 18, 2018
Very professional and thorough. Great team work; superb patient skills.
Jan 13, 2018
Everyone at Dougherty Laser Vision has an attitude of service, from the front desk to the technicians to the doctors themselves. Dr. Dougherty was genuinely happy for me when I got my sight back after cataract surgery. After all this time, he still has the passion for the work he does and the transformation he can make in a patient's life.
Jan 11, 2018
Great staff, great doctors, very helpful
Jan 11, 2018
I Had Refractive lense implants- mono vision in September! It has been amazing to see well without glasses both for distance and up close!
Jan 11, 2018
I was there for a regular exam, not pre-surgery.
Jan 4, 2018
I feel I was treated very well at both the Camarillo and Westlake clinics. The doctors and assistants were efficient, knowledgeable and very courteous. I feel very assured that my vision needs are being well taken care of. The facilities are very nice and the welcoming goodies are a nice touch.
Jan 3, 2018
You have a clean & spacious office. The front desk help was courteous and very nice. It's always a pleasure to come to see Gina to have work done. I feel and look so much better than when I came in! Thank you!
Jan 2, 2018
Courteous, and took care of my needs.
Dec 31, 2017
Friendly, knowledgeable staff. Good environment.
Dec 28, 2017
Everyone I came into contact with was amazing and I am so blessed to be having my procedure here.
Dec 26, 2017
The most professiona, kindest and knowledgeable staff I have ever known!
Dec 24, 2017
Equipment is clean, staff is professional. Dr. Vosoghi is excellent.
Dec 21, 2017
I had previously been to one of the best doctors in this area, but was not comfortable with the office or him. The Dougherty office staff is amazing, professional and very caring. However, we're all there for the doctor...and after having a good amount of information to begin with, Dr Dougherty was on point, took all the time I needed for questions, and was quite charming.
Dec 15, 2017
Very helpful, and kindly
Dec 15, 2017
Friendly staff who inform you what to expect during your appointment.
Dec 13, 2017
I appreciated Dr. Dougherty’s patience in explaining and clarifying my questions. I’m
Dec 10, 2017
The office staff and doctors were very friendly and efficient. Would recommend this facility to anyone needing an opinion about eye surgery.
Dec 8, 2017
Yesterday you cleaned my implanted lens and today my eye sight is perfect again! Thank you so much for handling my case so quickly and efficiently. I will tell everyone!
Dec 8, 2017
Surroundings are pleasant. The front office staff very professional. The examination handled very well by Marlon and I am extremely happy with Dr. Visoughi.
Dec 7, 2017
Dr. Dougherty is simply the best for any eye care; office visit is pleasant and warm; staff is professional and caring. I would not go to anyone else for any eye problem!
Dec 4, 2017
You are sending this to the wrong person. I sent an email telling you this which you have ignored. I am in Australia and would have no reason to recommend your services. Please stop sending these emails to me , they are not wanted.
Dec 3, 2017
I am very pleased with my Lasik results. The staff and Dr. Dougherty were wonderful and reassuring of my Lasik as I was nervous and excited about it. I would highly recommend Dr. Dougherty and staff to anyone needing Lasik.
Dec 3, 2017
There is a very nice atmosphere as soon as you walk in the door. They always have goodies to snack on and the office workers are always friendly. It feels like walking into a spa. Gina is wonderful and always making me feel special!
Dec 2, 2017
staff was very personable and friendly. wait was quick.
Dec 1, 2017
Excellent treatment and unhurried advice at fair prices.
Dec 1, 2017
Though I very much like your service and would highly recommend my Dr. to anyone, he is great, you need to either book your apt further apart or not book as many at the same time. My 12:00 apt turned into 12:50 before I was called.
Nov 30, 2017
This was my first visit. Dr Vosoghi came highly recommended and now I see why. His communication about everything he saw was so complete. He was informative about all my issues and told me what to do about them. I really appreciated his caring, friendly personality. I definitely plan on recommending him and returning. Thank you Dr Vosoghi.
Nov 28, 2017
I give these doctors and this office very high marks in service, knowledge and care of their patients. They are great!
Nov 13, 2017
Great care from start to end.
Nov 2, 2017
I liked the friendly, professional atmosphere. It was very enjoyable experience.
Oct 27, 2017
I have absolute confidence in your ability to treat my glaucoma.
Oct 26, 2017
Dr. Visoghi is amazingly compassionate and competent.
Oct 25, 2017
The Staff is extremely friendly and helpful and I am honored to have Dr Vosoghi as my Eye Dr
Oct 19, 2017
I had the best experience during my last medical vsit
Oct 15, 2017
I have been very satisfied with both the staff at DLV and the procedures. The staff is very caring (almost to the extreme!) and goes out of their way to make sure the patient is comfortable and taken care of. Dr. Le does a fantastic job in followup to Dr D's procedures.
Oct 13, 2017
I was very impressed with Dr. Vosoghi's thoroughness and expertise in ruling out glaucoma. When it comes to my eyes, I am very picky about who I put my trust in. I will return to Dr. Vosoghi with confidence.
Oct 6, 2017
Each and every visit the staff welcome one upon arrival inquiring anything is needed. The staff are courteous, efficient and seem to enjoy their job. The doctors seldom keep you waiting past a few minutes, and spend as much time with the patient as needed. Juist a great overall experience each visit.
Oct 4, 2017
The staff is very personable and Professional and Dr Daugherty is wonderful.
Oct 1, 2017
My last appointment problems 1. Dr didn't show up 2. No records on my case even though this was about my 5th visit this year 3. Due to above very long visit
Sep 28, 2017
My appointment was met with kindness and professional people. The staff all the way to the Doctors.
Sep 25, 2017
All around great experience
Sep 20, 2017
There were many more options to determining the best procedure and lens for Cataract surgery than I realized in advance. All the necessary details were explained to me in full including the costs, to help me make the best decision for myself. Dr. Dougherty appears to be very experienced and confident in his ability, and along with his personality, I feel relaxed for the outcome of the upcoming surgery.
Sep 16, 2017
The office staff is great and Dr Dougherty is the best at what he does
Sep 14, 2017
Gina is wonderful, The office is very clean! I highly recommend Gina.
Sep 14, 2017
Easy to schedule an appointment. Efficient from making appointment to visit with very short wait. Careful history and exam by both assistant and Optomotrist. All questions answered and easy exit and follow up appointment for next year. Nice handouts available.
Sep 14, 2017
I was very impressed with the staff and the office itself (especially the home baked cookies).
Sep 13, 2017
Staff is very professional, pleasant & efficient..
Sep 12, 2017
Love the help yourself coffee table. Also really liked the courtesy from the entire staff as well as the optional rooms to wait in. Appreciated the cleanliness of the office
Sep 12, 2017
Excellent service and care!
Aug 30, 2017
The whole experience with Dr. Dougherty and his staff from start to finish was great. All of the expectations were communicated clearly, and the whole day of my surgery ran very smoothly. I was given an estimate of time to expect at the clinic and was there for almost exactly the length of time anticipated. Coming from out-of-town, my husband and I chose to stay the night so I could have my 1-day follow-up at the clinic, and the staff arranged a room for us at a nice hotel so I didn't have to worry about adding something else into my planning.
Aug 28, 2017
Over a three year period of working with you and your team I appreciate the caring attitude, the referrals to other eye specialist I need but most of all the high level of skill you have
Aug 24, 2017
Gina is absolutely Amazing.
Aug 22, 2017
I consulted with a few vision correction places and I, by far, felt most comfortable with Dr. Dougherty. My optometrist used his services, so I felt confident in his abilities. I was very nervous and the staff was super friendly and patient with me during the procedure. I also really liked that there is an office in San Luis Obispo for consultation so I only needed to make one trip for the actual surgery.
Aug 22, 2017
The Doctors and staff were knowledgeable and friendly, and explained things in understanding ways. I have though about it over the weekend and will be calling to make an appointment to have the procedure done.
Aug 22, 2017
Minimal waiting time at appointments.
Aug 22, 2017
Great office atmosphere, friendly staff, even friendlier Doctors. Definitely one of the best experiences I had
Aug 22, 2017
Very efficient. Very little down time waiting to see and speak with a doctor.
Aug 19, 2017
Everyone was friendly and efficient
Aug 18, 2017
The people were very professional in what they did Thank you
Aug 17, 2017
Nobody calls you back after you ask to talk to to someone about
Aug 17, 2017
The personnel at the front desk are very efficient and personable. Dr. Visoghi is the VERY BEST.
Aug 15, 2017
The pt. counselor is nice and no pressure. The staff is friendly and helpful.
Aug 15, 2017
Office is well managed. Appointment time is honored so there is little wait time. Staff followed up with mail order RX orders and provided samples to tide me over.
Aug 15, 2017
Dr. Dougherty was amazing but his staff was a different story even though we were paying for the surgery out of pocket. The staff let us go without a home care kit and that is even after the doctor advised to get us taken care of.
Aug 14, 2017
On a scale of 1-10, this office, the staff, the atmosphere and the professionalism is second to none!
Aug 14, 2017
It was great to get an appointment so quickly and not have to wait months. Very good staff members taking care of my Mom, Eileen. Thank you.
Aug 13, 2017
Great place, friendly staff and overall awesome service
Aug 11, 2017
Doctor Dougherty is one of the best in his field! The staff in the laser center were helpful and friendly and the facilities were first class. In the Surgery center the OR nurses were very capable and very nice. My whole experience was excellent.However, I still can not read very well, but hopefully that will change with the procedure on my left eye.
Aug 11, 2017
I am so pleased with my new vision. Dr. Dougherty and the team were great. Thank you so much for everything. I did write on yelp.. Under Lynne Bingoe
Jul 25, 2017
Everyone was very nice but professional. All questions were answered and all tests explained in advance.
Jul 25, 2017
I had a great experience. Dr Dougherty was awesome!
Jul 24, 2017
I've been with Dr Vosoghi for over two years and he is the best. I was very impressed with office and service.
Jul 19, 2017
I had a sudden "red/dry eye" problem and needed help right away. Dr. Dougherty's staff got me in immediately and I was seen without waiting a long time. Dr. Dougherty took time to evaluate and solve my problem.
Jul 19, 2017
Great office. Very friendly, efficient, & helpful!
Jul 14, 2017
Radine was very polite, friendly and caring.
Jul 13, 2017
I found all of the employees to be courteous and friendly and the addition of Dr. Vosoghi can only elevate the quality of your operation.
Jul 13, 2017
Front office runs smoothly with minimal wait times. Back office professional for the most part. we felt that we had ample time with the ODs, they explained our options fully.
Jul 10, 2017
I was so impressed! Everyone was so nice and friendly. They helped me feel less anxious. It was so nice to see Sammy working there. She came and sat with me before my appointment and helped me feel more at ease.
Jul 9, 2017
Very friendly staff. Appointments are kept on time.
Jul 7, 2017
During the 2 1/2 hour appointment I met with a number of people to evaluate my eyes for possible cataract surgery. Each person was friendly and professional. I was never left waiting long for each examination. I felt that everyone wanted the best possible outcome for me. Thanks to all of you!
Jul 4, 2017
Love the treatment seeing a difference in facial skin already and it been on week wow!
Jul 1, 2017
Your immediate attention to my potential problems and professional decision on actions to take are appreciated.
Jun 30, 2017
The doctors and staff are very kind, attentive and professional
Jun 29, 2017
Saw Dr. Garg for the first time and I was extremely impressed. He took time with me to explain everything and answered all my questions. The staff, location, ease of appointments... a great experience
Jun 28, 2017
I am still not convinced that my vision is going to be better than it was before my original catarac surgery. If my vision ends up getting better, my willingness to recommend may increase. I am my negative experience I outline below were an anomoly and mostly attributable to the counselor.
Jun 22, 2017
Everyone in your offices are very thorough, & knd. I really appreciate that a lot!
Jun 21, 2017
Clean, well organized office. Staff is extremely helpful and well trained. I felt well-cared for from the very beginning of my appointment. No waiting, they took me in right in at the time of my appointment.
Jun 19, 2017
Every individual I've met has been helpful caring and professional this is been a great experience overall and I will recommend it to all of my patients and friends
Jun 18, 2017
Felt very comfortable and in good hands. Impressed by professional staff including meeting Dr Paul Dougherty.
Jun 18, 2017
All the staff was friendly and professional. The procedure was efficient and fast.
Jun 16, 2017
Very competent and efficient staff. They are engaged, welcoming and pleasant, which makes the experience very nice.
Jun 16, 2017
The service was very professional. all of the staff was very nice and my appointment times were very close to my arrival times.
Jun 6, 2017
The staff and doctor were friendly and professional. The doctor exceeded my expectations. I am happy to be a patient at Dougherty Vision.
May 31, 2017
Each and every member of Dr. Dougherty's staff was extremely professional, especially Sara!
May 23, 2017
I had a good experience at the clinic with my father.
May 22, 2017
Always receive good care and service at the scheduled appointment time. Staff is very professional and courteous
May 22, 2017
This is a terrific office. Everyone was so nice and accommodating. I am a new patient yet I felt comfortable right away. Dr. Dougherty gives you a feel of confidence as soon as you meet him. I would highly recommend this practice
May 17, 2017
I am an avid supporter of Dr. Paul Dougherty. He has done cataract surgery on both of my eyes: the right one on Jan. 17, 2017 and the left one on May 9, 2017. Excellent results with both eyes. Anyone who might contemplate any eye surgery should first read Dr. Dougherty's 147-page book titled "SEE FOR YOURSELF, The Eye-Opening Guide to Permanent Vision Correction." Once you read this book, you will be totally reassured that you have a world-class eye surgeon in Dr. Dougherty. Therefore, you have nothing at all to worry about, as you schedule and go through the surgery that is best for you. The book tells you EVERYTHING you need to know.
May 15, 2017
Dr Youseffi and staff were very thorough and prompt. They also exhibited kindness and caring. I would definitely recommend your services to my friends.
May 14, 2017
This is my 2nd visit to Dougherty Laser Vision. Always friendly and Professional. On time appointments
May 12, 2017
Wished all doctors appointments were like this one.
May 6, 2017
Gina is amazing and I would recommend her to anyone !!!!
May 5, 2017
Office staff are very professional and friendly
Apr 21, 2017
From the very start of phone calls, office visit, through to meeting with the financing coordinator - the experience was exceptional. Very supportive, patient, informative, and thorough. I would highly recommend to family and friends.
Apr 17, 2017
Every time I come to your office it is a very pleasant experience..I would recommend your office to everyone I know...
Apr 13, 2017
The procedure was fast and painless.
Apr 10, 2017
No pain at last! Right eye catarack surgery two years ago with another doctor left me in daily pain. Dr. Dougherty took it away. He is a savior.
Apr 3, 2017
Friendly staff, on time, competent services!
Apr 1, 2017
Excellent practice. Very helpful, friendly, and accommodating.
Mar 31, 2017
As in the last visit, everyone is so friendly and helpful. The appt took no time at all and so far I am extremely happy with the outcome
Mar 30, 2017
Everyone was very friendly. Dr. Dougherty always came and talked to me before and after surgery. Walked me through everything he was doing during surgery. Never felt rushed or that he was too busy for me. Got 3 calls after surgery to see how I was doing. They even remembered it was my birthday at the post op. Everyone was great with my son too.
Mar 28, 2017
Having had the procedures completed has vastly improved my life. I highly recommend Dr. Dougherty if you are looking to improve your eyesight and lifestyle.
Mar 22, 2017
The staff and is fabulous
Mar 22, 2017
If it works like it did the first time on my eyes.
Mar 22, 2017
I have been coming here for years. I started with Lasik surgery on both eyes and lastly cataract surgery which went beautifully. They even took care of my dry eye with the insertion of a "plug" which I don't know is there. No eye drops needed. They are here to do the best they can for us. Love the practice but especially Dr. Dougherty.
Mar 17, 2017
I was examined by Dr. Yosefi who did a thorough job. She explained everything as She looked for a problematic retina, examining & reexamining to be sure it was healthy.
Mar 16, 2017
Dr. Dougherty and his entire staff are wonderful!!
Mar 16, 2017
Friendly staff. Caring medical personnel.
Mar 16, 2017
The nervousness I felt the day of Lasik surgery quickly dissipated due to the phenomenal Dougherty staff. They are the most kindest, caring and professional people you'll ever meet. To name just a few, Amanda, Christina, Luke, Fabiola and the front office staff in the WLV and Camarillo locations. Then there's Dr. Dougherty. He's truly amazing! At my pre-exam appointment, he explained the Lasik surgery in a clear, concise manner. While he was performing the surgery, Dr. Dougherty completely put me at ease by speaking to me in his calm tone of voice, explaining each step and tellIng me I was doing great. Needless to say, the Lasik surgery was a complete success. I am so grateful to have found Dr. Dougherty and his amazing staff!
Mar 8, 2017
I was so impressed with your office. From the moment I walked in. Your staff was amazing kind, on time , and very accommodating I already have shared you with a friend who wants a lense replacement. I am making my appointment today. THANK YOU!!!!
Mar 2, 2017
Gina is so professional, timely and really offers personalized, unique service. I would recommend her to everyone
Feb 23, 2017
Great facilities. Great staff. What more could you ask for !
Feb 21, 2017
Super kind staff and very polite MDs willing to answer all questions
Feb 3, 2017
Dougherty Laser Vision is amazing! They make you feel so comfortable and welcome every time you visit. Everyone that works their is awesome! They are making sure that I will end up with the best corrected vision and I believe the end result will be really good! I highly recommend them to anyone looking to correct their eyesight.
Jan 31, 2017
I believe the Dr. is excellent, facility very nice, and people pleasant. Wait times were usually acceptable, but last visit took 2-1/2 hours to be seen for a 30 second YAG procedure.
Jan 31, 2017
Minimal waiting time. Knowledgeable doctor who inspired confidence. He gave all the options, and allowed me to decide without pressure. Pleasant employees
Jan 21, 2017
I Just had my cataract surgery yesterday and I have already recommended Dr. Dougherty to two friends. This is the very best of the best eye doctors in the world. Six stars!
Jan 18, 2017
Thank God to Gina 4 doing the best job combating the ravages of time!!! She's always on time she's always kind always has something wonderful to say and checks up on me later to find out how everything is. I always highly recommend Gina.
Jan 8, 2017
Everyone very professional and pleasant.
Jan 6, 2017
The care your office provides is phenomenal!
Jan 6, 2017
Gina is amazing with her careful and thorough consideration of each person's individual needs. She is skilled, knowledgable and lovely. The support staff at Dougherty makes the experience a real treat!
Dec 30, 2016
Good outcome but still having ghost image with the new lens in left eye. Waiting for that to resolve before doing right eye.
Dec 30, 2016
The staff were extremely friendly and competent. Enjoyed the refreshments available. I felt very comfortable .
Dec 29, 2016
Awesome place, the front office is great and there's coffee, cookies and water while you wait. Gina is the best, I followed her here from her previous location and wouldn't go to anyone else.
Dec 29, 2016
Excellent reception and very friendly
Dec 15, 2016
I sat in the waiting room for approximately 45 minutes! Finally taken into patient office and sat there until my insurance was verified. Should have had my insurance verified while I waited the 45 minutes. Finally Dr. Michael saw me, who honestly was embarrassed and apologictic to inform me that he did not specialize in my eye condition as well as being confused as to the reason his front office had scheduled me to consult with him. I was referred to this office by my excellent optometrist. I have informed my optometrist of my experience with Doughterys office.
Dec 15, 2016
Timing/waiting within office could be improved. Long waits to see Dr. Ken
Dec 15, 2016
Dougherty Laser Vision in Westlake Village has great services! Gina is the best and always is topnotch!
Dec 8, 2016
Seamless experience, excellent results
Dec 1, 2016
You services and hospitality was very commendable.
Nov 23, 2016
In appreciation of Gina~ She always does a wonderful job at enhancing my own natural beauty. Gina is professional and highly accomplished in her ability to meet each individual's vision of what and how they would like to look. Having said that allow me to also speak to her friendliness and compassion towards each and every one of her clients. Just this week I extended Gina's contact information as they were pleasantly surprised at my results. Thank You Again! April C. Rossi
Nov 22, 2016
Gina is so sweet and amazing at what she does. I followed her from Launa Stone. Your staff is friendly and professional and your office is lovely (photo booth is a little strange, but I'm sure it keeps the kids of patients busy).
Nov 21, 2016
My appointment was with dr. Vita. However I didn't even see him. My entire exam was done by an intern and that was it. Disappointed :(
Nov 16, 2016
Great office. Dr. Dougherty has great integrity. I would definitely recommend.
Nov 10, 2016
The online presence is great, full of information.
Nov 10, 2016
My first visit was a great one, accomplishing everything I needed that the VA could not provide until four months from now. They even gave me a color photograph of my weak eye to take to the VA Optometrist for my VA Files. This facility accepts VA Payments. Thanks for being there when I needed you.....sincerely, marc
Nov 3, 2016
Dr. Dougherty and his staff are fantastic! They are friendly. They are professional and they put you at ease. I highly recommend this office.
Nov 3, 2016
From the moment I arrived at the office, the staff was attentive, kind and very knowledgeable. From my first appointment to the day of my surgery, everything went very smoothly. Dr. Dougherty is a superior surgeon who explains things thoroughly. My little ifetime dream was to have perfect vision without external correction...my dream has come true!
Oct 31, 2016
I like that the Dr's. Fill me in & LISTEN TO ME also. They do not think I am just a stupid layman.
Oct 28, 2016
Everyone at the westlake village office is fantastic. Great patient care and love the coffee machine
Oct 28, 2016
I have a corneal scar from an injury when I was a toddler and have seen many doctors over the last 40 years. Not one doctor suggested doing anything to improve my eyesight all those years. As a result, I completely lost my sight about a couple of years ago. Dr. Dougherty removed the cataract from my eye, and while doing that, he discovered other problems which he corrected during the surgery. It took him two more hours instead of the usual 10 minutes for a cataract and astigmatism surgery.. The next day I was already able to see colors and letters during my follow-up visit with him. He's definitely my guardian angel and I'll forever be grateful to him and his staff.
Oct 6, 2016
Impressed by the professionalism, competence, thoroughness, the comfort offered in the office an examination rooms and the positivity of the office and staff
Oct 6, 2016
Have recommended lasik to a parent and to friends, I recommend DLV specifically for friends that are fearful about the procedure
Sep 8, 2016
Excellent service GINA is amazing
Sep 7, 2016
The staff is so kind and very attentive to my needs. Dr Lee was very nice and addressed all of my concerns after my cataract surgery. I don't remember his assistant's name, forgive me, but she was really nice and very knowledgeable.
Sep 7, 2016
I do not care for how the office is run. Seeing a different person every time I'm there, explaining to two or three people what is going on even BEFORE I see the doctor is a waste of time and incredibly frustrating; especially since nothing has been fixed. Seeing the doctor is appreciated and I'm grateful to him for wanting to make my issue right.
Sep 5, 2016
I have experienced outstanding service by the Doctors, Nurses and Staff...I would and have recommended your service to everyone who needs your service...
Sep 5, 2016
For years I have been wanting to move forward with LASIK procedure, however was too terrified to actually proceed. After meeting with Dr. Daughertys and staff, I knew I was ready and my care would be in great hands. After my procedure, I was concerned for my L eye as it wasnt as clear as my R eye. I called the office and I was able to go in that very sameday to have my L eye checked by Dr. Daugherty. This was on a Sunday. Truly shows how Dr Daugherty cares for his patients.
Sep 4, 2016
Too much hassle about the bill the minute you step in the door , when they haven't even checked with my insurance. Get new office people
Sep 4, 2016
The entire staff is professional, friendly and seem to genuinely care. I feel that all my exams were done with great attention to detail. The office is clean, organized and offers special refreshments throughout the day! This has been my third appointment in the last 2.5 years and I am extremely happy that I have Dougherty Laser Vision to handle all my eye care needs.
Sep 4, 2016
Gina is an Artist and even though the office is a bit far from me, she's well worth the drive. She is gentle and patient and her work is impeccable. The office has an extremely courteous and caring front office staff! At every appointment I have been greeted warmly and offered cookies and coffee. I never have to wait past my appointment time.
Aug 30, 2016
Great job, I always felt in good hands
Aug 23, 2016
This office goes above and beyond to show that they care for their patients!
Jun 17, 2016
As a new patient my experience has been very pleasant and positive. Overall, I observed the atmosphere from both the staff and front office was very cheerful and professional.
Jun 16, 2016
My first visit was wonderful. I was very comfortable and all my questions were answered.
Jun 11, 2016
It was a pleasure to meet your kind helpful personal in your Aoura hill office I don't hesitate to recommend my family and friends to dr Grag and dr Dougherty
Jun 11, 2016
Everyone was polite and concerned. I like getting a cookie when I leave.
Jun 11, 2016
Very nice all of you . Gina is honest and knows what she is doing . I will be back
Jun 4, 2016
I appreciate the helpful and professional staff. I have 2 comments/questions on the facility itself: * There was no special liquid available for washing and storing the gas permuable contact lenses while the eye exams were going on, and ** both my wife Helga and myself after a dialation at former ophthalmologist office, have our eyes been washed with a special liquid. Is this procedure not standard, doesn't it help accelerate removing sensitivity from eyes?
Jun 2, 2016
Went in to have post cataract surgery check of the lens capsule checked. I had some clouding at the back. I planned to make a future appointment to have it taken care of but they told me they could do it right then. Fantastic service. Very pleased to have it all done.
May 27, 2016
Awesome staff and very knowledgeable doctors!
May 20, 2016
Really excellent customer service ! Office is beautiful but all the people I talked to were giving impressive customer service !
May 19, 2016
Very nice staff and Dr. Dougherty helped me get rid of my glasses that I've been wearing for the past 22 years.
May 18, 2016
Great experience setting up consultation, appointment, and scheduling surgery.
May 18, 2016
I had a very pleasant experience with everyone in the office.
May 17, 2016
I go there to see GINA , staff is personable and efficient. GINA is incredible
May 11, 2016
Always a pleasure to see Gina... I drive from Porter Ranch just to come here and absolutely love this place. Friendly and professional staff and Gina is just absolutely awesome..
May 8, 2016
I TRULY ENJOY VISITING THE DOUGHERTY LASER VISION IN WESTLAKE AS I AM ALWAYS MET WITH GOOD CHEER AND A NICE ENVIRONMENT. PROBABLY MOST IMPORTANTLY THE PROFESSIONAL SERVICES ARE THE BEST OF WHICH I HAVE ENCOUNTERED THUS FAR. SO PLEASE BE KIND TO YOU AND STOP IN FOR A VISIT AND/OR APPOINTMENT. YES, I AM HIGHLY SATISFIED WITH THE RESULTS EACH TIME I GO. THANK YOU :)
Apr 28, 2016
I was disappointed that there wasn't a " quick fix" to my problem. I understood his rational and do realize that there is a solution- and that I have to be patient.
Apr 27, 2016
Everyone was great. My only suggestion is to let the patient know that if they're going to use Care Credit, that they need to call Care Credit to find out how much they will be able to finance. I asked a couple of people and they both gave me a vague response. Just be clear. Say, "Call Care Credit." No one said that. It's easy and clear.
Apr 24, 2016
The entire team was very thorough in explaining and covering all the issues regarding my eye issues. Excellent all around.
Apr 7, 2016
This office consistently provides professional,pleasant and friendly service. Patients are treated with respect , patience and kindness. The results are fantastic and the process is painless in every respect.
Apr 7, 2016
Emphasis was completely on steering me to the most expensive option available. I felt like I was being high pressured. Pushed into signing paperwork, rushing Dr. release and scheduling surgery. I had macular hole surgery and have found out that the surgery being recommended for me was actually dangerous. When I called back and said that I only wanted the basic catreact surgery I was immediately referred to another surgeon and had to start all over again. At no time during the entire hard sell visit was this mentioned to me. This was not a good experience and the impression I got was that if you did not pick one of the high priced options you were sent to the back of the bus. It felt like a car dealership negotiations. I was made to feel that if I did not go with the high priced option I did not care about my eyes. Coffee and warm cookies were great but more attention to the patients actual needs should be more important.
Apr 6, 2016
Everyone extremely welcoming and friendly ...M, Laura , Bernice, Dr Garg 😎
Mar 26, 2016
I highly reccommend Dr. Dougherty and his eam for any eye care needs. They were extremey friendy and cordial however the professionalism that we encountered truly impressed me. I have decide to follow thru and have eye surgery as I trust Dr. Dougherty and his team members. Thank you all VERY much. Your kindness and professionalism is truly appreciated.
Mar 26, 2016
Yery good service, but my eye problem not solved.
Mar 26, 2016
I didn't have surgery so I never met a surgery team, but I really like Dr. Vida. He takes the time to explain everything. Very pleased with the care I am getting at Dougherty Laser Clinic.
Mar 24, 2016
I was there for follow-up, so the surgery questions do not apply to me. Your intern, Jessica, and Dr. Vida were very thorough and caring. I am monocular, and they both showed their understanding of how precious my one functioning eye is to me. The office staff was very kind, also. Thank you, all!
Mar 22, 2016
The staff was so welcoming and extremely friendly! I felt very comfortable from my first appointment until my surgery. Dr Dougherty was fantastic he even called my house after surgery to make sure everything was ok! Now that's customer service. I can't wait to recommend him to the rest of my family and friends. Thank you to the staff for making my experience very pleasant.
Mar 21, 2016
Great outcome, could not be more pleased. Five years since the surgery.
Mar 19, 2016
I saw the interaction was great I loved my doctor he was awesome and he's going to fix my eye and I'm very confident that it'll be done correctly finally because I picked the right man in the right doctor and I love the team and I love the office very clean and very courteous and I think you guys very much 4 dealing with my secondary issues that I had from my prior surgery which you guys are correcting and I really appreciate that and you're working on it and I am very very thrilled and happy I think you guys did a great job and I look forward to having this fixed by you guys fixing my eye and doing the other one as well and working with my insurance company so very appreciative great great grades people and doctors that are there
Mar 18, 2016
Friendly staff as always. I'm always hesitant about going, but the staff made me feel comfortable and at ease.
Mar 12, 2016
Every person I met was way beyond excellent. Wonderful experience
Mar 11, 2016
This may have been the best experience I've had in any medical setting. The courtesy and professionalism of the entire staff could not have been better.
Mar 9, 2016
I was more than a little apprehensive about having ICL surgery until I met with Dr. Dougherty and his staff. They all made me feel welcome and secure in their knowledge. The night of my surgery, Dr. Dougherty took the time to call me and check on my status. The next morning, he also made it a point to come into the office (my follow up was on a Saturday) to personally check on me. I left their office knowing I made the right decision. I had checked out his distant competition first, but felt like his office better understood my needs and actually paid attention to what/why I was there. The other office did not -- they kept pushing Lasik knowing I was there for an ICL consultation. I would and will highly recommend Dr. Dougherty and his staff for ANY procedure relating to the eyes. They really know what they're doing; they really ENJOY what they're doing; in my humble opinion, there isn't a better doctor or facility to help gain better eyesight.
Mar 7, 2016
Staff is always very friendly and helpful, technician was very professional
Mar 6, 2016
Overall, my experience with Dougherty Laser Vision continues to be quite good. Admittedly, however, over the last few years, with the opening of the new Westlake Village office, things seem to have gone through an adjustment period, and I stopped received my reminder notices about setting up my annual check-up. What's more, for some time, I was told that my chart had disappeared. I was also told that I would be contacted when it was found, which I wasn't. I suspect, as I said, that there has been some adjustment with the new office resulting in some clerical inconsistencies. But these seem to have subsided. Or at least, I'll have to conclude such if I actually receive my reminder notice to set up an appointment next year. Until then, it remains to be seen.
Feb 28, 2016
I was so impressed with how professional and friendly the staff was with each patron. My appointment was right on time and my procedure was excellent! I will diffinetly go back.
Feb 27, 2016
Awesome experience! Extremely professional staff. Good results. Would highly recommend to friends.
Feb 27, 2016
What do you mean by Surgery Team. Just met receptionist and Clinical Technician and both were great
Feb 26, 2016
Everything was great except for the coming back an hour after I had been waiting for 40 minutes to be told that the doctor is very busy and could I come back for surgery later...
Feb 24, 2016
Excellent surgeon and service.
Feb 24, 2016
Everyone there is so welcoming and ready to answer any questions I had! Everyone was great!
Feb 23, 2016
I waited 1 hour to see the doctor, I was so angry. The front desk charged me for a YAG and I never received that procedure. Now I need to fight for my refund.
Feb 22, 2016
Great experience except for item 3# above.
Feb 22, 2016
I came for an exam not surgery and all went smoothly. I came away with an understanding of my eyes and went to Costco to get my glasses. Everyone was very pleasant and helpful.
Feb 22, 2016
From the moment walking through the doors I felt welcomed and taken care of. The ladies at the reception desk were so kind and sweet. The office was gorgeous and had beverages and homemade cookies if u were having a bit of a sweet tooth :) as I started my appointment all the men and women that did test on me before my LASIK were incredible. They talked to me like a friend or family member, I could honestly feel that they not only love what they do but they take pride in making the patient comfortable. Doctor Paul Dougherty was my surgeon for this huge transition and constantly throughout the process he would take time to come and check and see how I was feeling and check my charts. He was so kind and gentle I was really assured I was in the right hands. As it got closer to game time I started to get nervous but once I laid down in the surgery room doctor Paul was so communicative I was able to relax and understand what was happening and about to happen. After we were all done I left the office with 20/20 vision!! I had never been so happy! Doctor Dougherty And his team are the absolute best and I would recommend them to anyone!! 💛 the gift of sight is a beautiful thing in itself but to experience that with caring loving people made such a difference that I am forever grateful for!
Feb 22, 2016
We have been going to Gina for a while and will never go to anyone else. So happy to have her to guide us to make the right moves and not do something we shouldn't do etc. Extremely knowledgable. She's like family to us!
Feb 22, 2016
Gina is knowledgable and so skilled at what so does. I love how she answers all my questions
Jan 28, 2016
Love the professional and friendly staff. Immediately, after my consultation with Dr. Dougherty, I felt confident that he was the right person to take care of my severe nearsightedness. What an improvement on the quality of my life.
Jan 26, 2016
everything was good. Impressive facility and very confident with the people I dealt with
Jan 23, 2016
I did like this organization, from past experience, but this really was uncalled for and it kind of stays with you, every time I think about it! I did not wait that day but rescheduled and I really don,t know if I want to keep that appointment...kind of scares me to have to go through the same thing again!!!
Jan 23, 2016
A really great experience and exceeded my expectations.Thank you.
Jan 23, 2016
Great service but I had to wait a long time in between waiting for the Dr. and the exams. I had a 3:10 appointment and didn't get out of there until 5:30. Lots of waiting.
Jan 22, 2016
Any delay in seeing the doctor was due to my medical insurance problems, unknown to me beforehand, that needed to be worked out. Of course, the receptionist, can't remember her name, Mike and doctor were great.
Jan 15, 2016
Very kind and friendly staff. Felt welcomed and had an overall great experience as this being my first visit.
Jan 14, 2016
Very good! I was so scared when I drove home because I could not see street signs. Was not aware of the blindness after routine eye exam.
Jan 12, 2016
When I arrived for my first appointment I waited over 45 minutes and understood it would be quite a bit longer before I could be seen. I had to reschedule my appointment. I was seen promptly on my second appointment.
Jan 9, 2016
The very long wait for our appointment yesterday (over an hour) was excessive - especially since we have a drive of over 2 hours to get here. There was apparently a problem with Andrew's paperwork being at the Camarillo office instead of at Westlake which may have contributed to the delay. His original appointment was supposed to be at the Camarillo office but was changed by your office. Even though the appointment was changed to the Westlake office earlier this week, we continued to receive notifications from your office that his appointment was still at the Camarillo office. It seems that communications between your offices and clients could be improved. That being said, we are very happy so far with the results of Andrew's cross-linking procedure last summer and would still recommend you to others with a similar problem.
Jan 9, 2016
The receptionist was very scattered she was overwhelmed and seemed like she didn't know what she was doing , I waited an hour and 15 minutes. She gave me the wrong informations and I was seated at the wrong room. I was about to leave the office and never come back that Dr. Lee approached me and apologized about the situations. I had a problem with making an appointment over the phone also I don't know the name of the person I was talking to but she was acting so unintelligent that I had to request talking to someone else, I'm working at the dental office myself so I'm totally aware of the importance of having the competent front staff. As far as Dr. lee I had an excellent visit he was very professional. .
Jan 9, 2016
So far, you guys ROCK. I have my IOL surgery scheduled for 12/16. I've had a lot of discussions with myself to build up the knowledge and courage needed to make a decision about doing this. Let's see if I made the correct decision. I'll be back Post Op!!!
Dec 12, 2015
As always my visit was handled in a professional and friendly manner. Every question a had was answered and all procedures were explained fully. Thanks to everyone who handled my visit.
Dec 12, 2015
It was my first appointment. I came for an annual eye exam and was at the office for a total of 3 hours. I waited over an hour to get it in and another hour to see the doctor after he dilated my eyes, which only takes 15 minutes to take effect. Had I not waited for 2 out of the three hours I was there, it would have been a great experience. When I came out of the office, no other patients were waiting which meant the doctor had seen all of the other patients who came after me, while I was waiting in the room for him.
Dec 12, 2015
A very good patient experience. Staff and doctor were friendly, professional and knowledgeable.
Dec 10, 2015
I am writing this review for my mother-in-law.She is 83 and and lost her right eye to glaucoma years ago.She had been told by her ophthalmologist that she needed surgery for a cataract in her left eye. He had been trying to convince her for the last several years that she needed surgery,but because of the loss of her right eye,she was terrified that she could lose her only eye to a surgical complication.I convinced her to come to California and we would help her find a great surgeon and we would care for her after surgery to prevent any complications and ensure she followed post surgical instructions precisely.I found nothing but positive feedback regarding Dr. Dougherty during my research. I contacted them and was given prompt attention by Fabiola and Misty. They were very courteous and professional and did their best to answer all my questions. Dr.Dougherty examined mom and told her that her cataract was not severe enough to warrant surgery now.Imagine my mother's delight!
Dec 9, 2015
Dr Dougherty saved my vision about 15 years ago - I wouldn't go to anyone else for my eye care.
Dec 4, 2015
All went well. I am pleased with the results .
Dec 4, 2015
Glasses and contact lenses had begun to be so cumbersome to use. Being very near sighted, I hated not being able to see what time it was on my alarm clock in the middle of the night or even seeing my face in the mirror when I shaved. Dr. Dougherty saved me from having to deal with those things ever again. My experience with him and his staff was excellent. They were so helpful in scheduling my appointment and responding to all of my questions and concerns immediately. Kristin and Natasha were a great help. I even got some questions answered by their CEO Renata. On the day of my surgery, I was well received in their office and did not have to wait long. Dr. Dougherty took a look at my eyes using a microscope. The operating room was very cold but they wrapped me in a really soft and warm blanket to keep me comfortable. The surgery must have only lasted 15 minutes. I had to keep my eyes closed for 4 hours and after that I was already seeing great. There was some halo around lights at night, but that mostly went away after a few weeks. If you're waiting to do this because you're scared, don't be. It was the best decision that I should have made long ago.
Nov 29, 2015
Although I plan to pursue LASIK, I will be looking for a second opinion.
Nov 22, 2015
The staff and Doctor were amazing and answered all my questions.
Nov 21, 2015
Nice work. Very professional
Nov 20, 2015
Amazing facility! Knowledgeable staff walked me through everything and the surgeon was very helpful in explaining options.
Nov 20, 2015
Very nice staff, dr. Was quick to dismiss and didn't explain much to me.
Nov 19, 2015
Dr. Vida is thorough, pleasant and caring. I feel I am getting excellent care at the Dougherty Laser Vision Clinic. All of the staff are extremely friendly and efficient. I definitely give it 5 stars!
Nov 17, 2015
I was pleasantly greatest, the Dr was on time, and my annual eye exam was completed very efficiently.
Nov 14, 2015
Popped in without appointment to check on an accident injury to my eye. Was pleased to learn it was minor and would heal in a few days. Thanks to the staff for being so pleasant and efficient. It is greatly appreciated.
Nov 11, 2015
The team in Westlake Village is great!! My dad saw Dr. Dougherty over 11 years ago and has referred multiple people (including myself). No regrets!
Nov 10, 2015
Everyone I interacted with was very knowledgeable, friendly and professional. All of my questions were answered and although I did not commit to a surgery date during my initial visit, if I do decide to proceed with this elective procedure, it will most certainly be at this facility.
Nov 6, 2015
Very nice front office personel
Nov 5, 2015
My wife and myself were both highly satisfied with Dr. Lee's services and assistance. He was very knowledgable,very professional and impressive.Your office staff provided excellent service. Thank you all for a job well done.
Nov 5, 2015
BEFORE MY CONSULTATION APPOINTMENT A FRIEND OF MINE SAID "REMEMBER THEY ARE IN THE BUSINESS OF PREFORMING SURGERY" HOW WRONG SHE WAS... IT TURNS OUT I AM NOT THE IDEAL CANDIDATE AT THIS TIME. HOW REFRESHING, AN HONEST EVALUATION. THANK-YOU
Nov 2, 2015
Dr. Dougherty and his fabulous professional staff really makes you feel at home. Each of them took their time to explain in detail your personal situation. They all have a sweet and friendly personality. Dr. Dougherty is very knowledgeable and experienced. I enjoyed every minute of my visit. Will recommend this Lasik office to all my family and friends. Thank you Dr. Dougherty, Maricela, Emily and Kirsten. Loved the hot chocolate and snacks too!!!😀
Oct 30, 2015
Had lasik done about 2 years ago and loving being able to see without my glasses. They explained everything in such detail. wouldnt consider going anywhere else.
Oct 27, 2015
I was nervous going in but once I was educated on how the procedure is done and how safe and simple it is I was fine. Great experience, staff was polite and helpful. Good job team!
Oct 26, 2015
I had s terrific experience. The staff at the front desk was incredibly kind and helpful. Dr. Vida and Ilcyd explained things in great detail. I can't wait for my surgery!
Oct 24, 2015
The office is very comfortable, the doctors are polite, and the staff are extremely friendly. Quick and painless. Will definitely be recommending this place to family and friends!
Oct 22, 2015
Excellent interview for a beginning. More work is required in order to FULLY understand the processes, procedures, options, etc.
Oct 22, 2015
Courteous and friendly staff. Knowledgable doctors and very clean and nice environment.
Oct 22, 2015
I am very please because everything went well no problem at all, everybody is so concern a courtesy call to check you if you are OK, everybody is so efficient that feel so good because they care for you thanks a million
Oct 21, 2015
gina is a great lady ,cant wait to get back in for a visit
Oct 21, 2015
The staff is unbelievable. Super nice and informative.
Oct 21, 2015
Very friendly, and professional. Would reccomend to anyone.
Oct 21, 2015
Consistent, outstanding service, every time!
Oct 21, 2015
As usual, great visit. Easy to get to the office. No problem parking (free parking). Was greeted by a friendly staff. Started with a cup of excellent coffee. Sat for a little while and enjoyed it while reading a magazine. Was called on time for my appointment. Technician did a commendable job checking my eyes. Doctor checked things and found every thing fine. This was a routine 6-month exam. Got my new pen on the way out. Mike Mc Gann
Oct 16, 2015
Overall the entire office staff is awesome and extremely nice. I love coming here. Gina is beyond awesome and I have been a loyal customer for years because of how great she is.
Oct 3, 2015
Your desk personnel, assistants and Doctor were just the most pleasant, helpful and professional. Learned so much about things related to me and my eyes I had absolutely no idea about. Including new procedures and other things now available to help with my eye issues.
Sep 30, 2015
Everyone is terrific, very helpful and polite!!
Sep 29, 2015
THIS IS THE MOST AWESOME COMPANY I HAVE EVER HAD THE PRIVILEGE TO ATTEND. I WAS SCARED BUT THE MINUTE I WALKED INTO THE OFFICE THE PEOPLE AND FEELINGS WAS JUST AWESOME. PEOPLE LIKE MARISELA, MIKE AND WOW GREAT DR. KAPOOR. THEY WERE KIND, HELPFUL CARING AND STARTED MY DAY WITH AN A+. ALL DAY I BRAGGED ABOUT THE EMPLOYEES HOW THEY OPERATE AND HOW CARING, KIND AND THOUGHTFUL EVERYONE WAS. JUST CAN'T GET OVER MY FIRST VISIT THEY ALL MADE ME FEEL SOO WELCOMED, AND CARED ABOUT. I WISH ALL DR'S OFFICES WAS LIKE THIS ONE. THEY HAVE MY HEART AND MY BELIFE COMPLETELY IN THIS ORGANIZATION. THANK YOU THANK YOU AND GOD BLESS ALL OF YOU. DOUGHERTY LASER VISION IN WESTLAKE VILLAGE IS THE GREATEST. I BOW TO ALL THE GREAT PEOPLE AND AGAIN THANK YOU FOR MAKING ME FEEL SO WELCOMED AND HAPPY
Sep 27, 2015
All the employees in the office are very friendly and go out of their way to make you comfortable and offer coffee, water or a cookie or two. Although Dr. Dougherty wasn't able to help my situation, he gave me a reference to one of two Doctors in the U.S. that could. Thank You!!
Sep 27, 2015
One of the best Doctors appointments we've ever had . Everyone was VERY friendly,professional & knowledgable . We left throughly prepped for the up coming surgery . Couldn't have asked for a better experience !! Thank you for making it so easy !
Sep 25, 2015
All doctors and auxiliary staff were knowledgeable , kind and welcoming
Sep 25, 2015
Overall it was a very pleasant experience. I have already recommended my husband to use your services.
Sep 20, 2015
Everyone at Dougherty Laser Vision was very professional, but at the same time very warm and caring. After having cataract surgery last year from a doctor that I have been going to for many years. After months of waiting for my vision to improve, and not getting satisfactory answers from the doctor, I decided it was time to check out other options, and I couldn't be happier.
Sep 18, 2015
The staff was knowable, friendly and happy to help. Thank you all for a great visit!!!!
Sep 16, 2015
I felt like I was Family! Every visit I was greeted warmly and always left with a great sense that everyone truly cared about my recovery.
Sep 14, 2015
Great Doctor. Great office. Amazing follow up.
Sep 13, 2015
Dr. Kapoor is treating me for glaucoma. It seems to be under control and my vision is still good. She welcomes questions and answers them so I understand what's happening and what I should be doing. Keep up the great work AND great personality!
Sep 12, 2015
Doctor great so far....However both of my appointments had to wait over 45 minutes just to get in a room and then another 30 minutes for Dr....Need to plan better on appt times. A lot of people in waiting room upset on the long wait.
Sep 11, 2015
You should include a category titled "N/A" as some of the questions does not/did not apply this time around regarding my recent appointment. Thanks
Sep 11, 2015
A professional & welcoming front desk; very competent staff made my visit a pleasant experience.
Sep 11, 2015
Dr. Daugherty and his staff were, friendly, helpful, informative, communicative, committed, knowledgeable, helpful and professional! They took the time to let me know what was involved from the first evaluation to what would happen during the procedure and with the aftercare. I was, and am extremely impressed and satisfied with everything so far. I would happily recommend them to anyone that might wish to have any type of eye care. I wish I had done it earlier.
Sep 5, 2015
Very lovely office, everyone very professional and nice. Especially like Emily, who was very helpful and kind. Dr. Vida was also very professional and excellent. I would recommend this office to anyone.
Sep 4, 2015
I walked into the office and was greeted by, not one, but every single smiley face! Everyone is extremely friendly, not because they have to be, but because they want to be! It's obvious they love working in this doctor's office which a direct reflection of Dr. Dougherty. The doctor is also great and very talented. He made me feel very comfortable with the procedure I scheduled and I'm actually excited for surgery! I'm so happy to have found this practice, referred by my optometrist Dr. Minnie. Highly, highly recommend Dougherty Laser Vision!
Aug 28, 2015
Everybody and everything in that office is excellent
Aug 28, 2015
Everything in that office
Aug 28, 2015
What service!!! I had a situation that I thought I would need to re-schedule for and you took care of it right away! Continue doing what you are doing.
Aug 28, 2015
Everyone is really nice :D
Aug 28, 2015
The whole experience was outstanding. I have nothing but praise for the whole team involved. Professional yet personable, articulate and clear, I was truly pleased with the manner in which everything was handled, and above all, with the end result. My surgery was a life changer and I will be eternally grateful to Dougherty Laser Vision.
Aug 27, 2015
As with all my followup visits. Excellent service and results.
Aug 23, 2015
Some questions did not pertain to my visit....I saw Gina. She is wonderful!!!!! Perfect experience every time!!!!!!
Aug 23, 2015
Gina is amazing, competent and I am thrilled to see her for treatment.
Aug 22, 2015
Awesome.nervous at first but over all amazing team work. Happy customer
Aug 20, 2015
I had a wonderful five start experience which says a lot when you consider how nervous I was when I went there.
Aug 14, 2015
From the moment I walked it to the moment I left it was such an enjoyable experience. Everyone was very friendly and happily walked me through every bit of the process. I am so excited for my procedure and can't wait to recommend friends and family
Aug 8, 2015
Great experience. Professional and friendly staff. I felt at ease immediately and was very pleased with the staff members that took care of me. Dr. Dougherty answered all my many questions and I didn't feel rushed. I'm so glad my Dr. referred me to this wonderful office.
Aug 5, 2015
I notice that there is inconsistency in what I'm told verbally and what appears in the handout given to me....For example, I am scheduled for PRK. I was told to stop wearing my softlens 3 days before surgery and the handout says 1 week. I know this sounds picky, but Dr. Dougherty strikes me as sort of a perfectionist. Also, one of my roles in my previous job was making sure our company messaging was consistent. If it isn't it may appear appear to a patient that one hand doesn't know what the other is doing.
Aug 4, 2015
I was very comfortable with all of the staff, Mike and Dr. Vida.In fact, very impressed with the professionalism and care.
Jul 31, 2015
We had several problems surrounding this visit. Our original appointment was not made with the doctor we requested, it had to be rescheduled at a later date. I was not informed at the time of scheduling that my eyes would be dilated and I had to drive myself home after my visit which was very dangerous. Our assistant asked if there was any paperwork that could be filled out in advance, she was told no but when I arrived at the office, I had to fill some out. There were some other administrative inconsistencies that gave us some concern as well but the appointment itself was pleasant.
Jul 29, 2015
Kristen was very helpful with scheduling and she was very informative!! Kristen was very friendly as was the whole team!
Jul 28, 2015
My visit was approached with excitement and apprehension on my part and I was disappointed that I shuffled from room to room three times during my visit and back to a waiting area etc. The cattle drive that was that office was disconcerting. Additionally no one really took time to analyze my eyes in detail. The standard measurements and typical vision assessments didn't seem adequate to come up with a diagnoses or remove my lens completely. My diagnosis was not specifically geared to me and the surgeon seemed to have drawn a conclusion by reading cursorly the measurements and very little discussion with me, the patient. There was no discussion of financing and I would be responsible to pay for everything with no additional discussion of work-arounds etc. I was disappointed and shaken and ressigned to do nothing and deal with contact lenses.
Jul 28, 2015
I will wait until after the procedures are done before writing a review. I will say thst the receptionists and the greeters were very friendly, kind, enthusiastic, welcoming. I couldn't have received a better welcome!
Jul 26, 2015
I will wait until after the procedures are done before writing a review. I will say thst the receptionists and the greeters were very friendly, kind, enthusiastic, welcoming. I couldn't have received a better welcome!
Jul 26, 2015
Very nice and qualified people that work there. Got an appointment and arrived at the scheduled time and I was brought in to see the technicians within mins from my appointment time. Thank you. I had no surgery!!
Jul 25, 2015
Best service ever! From the moment you walk in the door, to exam, to scheduling, to exiting, every step of the way you are treated as if you are the only person in the world!!! Dr. Dougherty's office should conduct Customer Service Seminars for other businesses. They are that good!
Jul 24, 2015
My eyes are great after both cataracts are replaced with quality lenses. I can now see the shark coming when I'm surfing. The surgeon does a superb job and really cares for and about his patients. I am quite grateful.
Jul 24, 2015
My experience was great , i would rate it 5 stars.
Jul 23, 2015
I was 30 minutes late for my appoint. but that did not matter. I went in 15 minutes later.
Jul 18, 2015
Great folks. Efficient and friendly.
Jul 18, 2015
No one really clear about who did what. 3 times a was asked the same thing because no one looked at the chat. 7 times I was àsked when I was having the other eye done. That eye had perfect vision. No one sled if I was happy wirh the results. For being a good surgeon, it was unprofessional. I am a professional and that was disappointing.
Jul 17, 2015
The entire staff was helpful and efficient.
Jul 17, 2015
Friendly staff,good service
Jul 15, 2015
The staff and the service are great!
Jul 15, 2015
The personnel are top of the line.
Jul 15, 2015
Excellent experience at Dougherty Laser Vision. As an Eye doctor who is getting Lasik surgery, I was impressed with their staff efficiency and courtesy. Looking forward to surgery day!
Jul 11, 2015
When I left, I was not clear about the whole procedure, as we changed to procedure from just cataract surgery to implanting lens for nearsightedness and mono for the other eye. I am still prepared to have this surgeries, but would like some literature emailed to me to explain the procedure. Other than that I would recommend Dr. Dougherty to any of my friends and have already done so. Thank you so much, Pam Ortali - Simi Valley
Jul 11, 2015
I was serviced very well but it seems to me that the forms to be filled out were a bit repetitious.
Jul 10, 2015
I had a great experience at Dr. Dougherty's office. Everyone was very knowledgable and very friendly. It was not only the front desk that was awesome but by the end of my appointment I felt every employee there was calling me me by my name. The office is very modern and has new equipment. I had an ultrasound performed on my eyes to give me the best fit for my implanted lenses, which is not done at all offices that perform this precedure. Such a weird experience to have a liquid filled cup placed on top of your eyes, but the staff made me feel comfortable and explained each step along the way. I felt very confident about scheduling my appointment for ICL. Dr. Dougherty is a pioneer of this surgery and is very science-based. I prefer to see the science and data to prove conclusions and he did exactly that. His track record is great and I have coworkers that have had their surgery performed by him. I'm very excited to have surgery next week. I know I'll be well taken care of during surgery. Thanks!
Jul 10, 2015
it's a pleasant experience to come to your office. everyone is cheerful and friendly. I was an R.N. and I used to tell my co-workers that they had to leave their problems at home and not bring them to work. That was what I did. Everyone in your office goes to great lengths to be friendly and peasant it's nice. I've never had to wait and I see a few doctors and usually have to wait so I appreciate being able to plan my life around my appointment and know I won't miss or be late to what I've planned.
Jul 9, 2015
The staff was very friendly and inviting. Everything was explained very clearly and all my questions were answered.
Jul 9, 2015
Best place to have your eyes corrected. Quick, fast, and easy.
Jul 2, 2015
I love and trust Gina. She is the best!
Jun 30, 2015
I came early and the MA took back two other people who came after me and had me wait. He said he would be right back but he was not. I could see him pick up my chart and put it back and say don't want that right now. I know I was new and I heard everything he said.
Jun 27, 2015
Kudos to all of you at the Dougherty Laser Vision office in Westlake. From the woman who checked us in to the technicians and the doctor, my husband and I could not have been treated any better. The staff was knowledgeable and friendly, and all our questions were answered. It's a great office filled with people who really seem to like their jobs. Plus, they have free snacks!
Jun 19, 2015
Found Dr. Dougherty very professional with extreme concern over my well being, referring me to an excellent retinal specialist. Having done surgery on patients myself, it's my opinion that Dr Dougherty is an excellent surgeon.
Jun 18, 2015
After all the testing and Dr. Doughrty's evaluation and consultation, I waited 45 minutes to meet with the Surgery Scheduler to clear her previous patient.
Jun 18, 2015
I did not see doctor I saw Gina
Jun 18, 2015
I have over 20 history as a surgical nurse. I understand how "IMPORTANT" that your Pt.care. I always treated each case I was a part of was, some day that could be a loved one of mind & if I had any doubt being able to my job, I should have myself taken off that case.I can "proudly" say I never had to. I didn't care how many times I had a procedure, I did my homework everynight. My goals to have as less during a case & did what I could to stay a step ahead of doc's. Everyone that I was in contact with went above & beyond their jobs from the moment I walked in until I was discharged. Thank you my heart for all care & concern.
Jun 11, 2015
had a horrible experience post surgery with staff. had a question on a bill, was transferred to Kirsten, the scheduler, who quickly hung up on me once she found out it was a question on billing (instead of transferring me back). Then was promised a phone call back the next day once they had the patients chart in hand and never received a phone call back. I then had to call back a week later to find out the answer to my question. once the situation was explained, we understood the issue and can now pay the difference but the experience was pretty bad (especially knowing that Kirsten was okay with just hanging up on a patient once the surgery was already complete, unbelievably unprofessional!!
Jun 8, 2015
The best staff and the best group of doctors ever. They are always extremely kind and help you in every way possible. I would highly recommend them to anyone.
Jun 8, 2015
Pleasure going through the consultation experience and very informative!
Jun 8, 2015
I can SEE!! I had "Lens-Implant" surgery 1 1/2 yrs ago, and suddenly my eye sight went downhill rather quickly...after seeing Dr. Doughtery again to see what course we should go at this point, he made seem a rather simple fix! A few little laser "pokes" in both eyes, and I was good to go!! Thank-you so much Dr. Doughtery and your entire staff!!
Jun 6, 2015
Excellent customer service. Very informative. Didn't feel rushed. Everything explained in an understandable manor.
Jun 6, 2015
If all dr offices were run this way it would be a good thing .... from reception that lady was spectacular big smile very helpful the gentalman that did all of the tests great person great personality perfect.. the Dr who I was very impressed with he was not rushed very informative great personality. and finally the closer I remember her name elesy (propably spelled it wrong) perfect spot for her ,she left no stone unturned .. you guys have an awsome team there look forward to seeing you very soon to finish my eyes thanks so much Thomas L Glenn
Jun 5, 2015
Gina is amazing....love the location!!
Jun 4, 2015
Just waited longer than I wanted or had time for.
Jun 4, 2015
I'm a repeat customer- I wouldn't go anywhere else- everyone in the office were VERY PROFESSIONAL. I've already refered my friends to this office
May 22, 2015
I LOVE Gina!!! She was so professional, and kind. She surpassed the level of service I was receiving form my Dermatologist for this service.
May 13, 2015
Communication, teamwork and pursuit of perfection. From start to finish everyone went the extra mile to make sure things turned out perfectly. In my case, cataract surgery, my left eye was difficult. The doctor working with his team was patient, diligent and kept at it until he achieved perfection. No shortcusts or excuses. I was very lucky to have been referred to Dougherty Laser Vision.
May 12, 2015
I received excellent care during and after my cataract lens replacement surgeries. Everyone was friendly and very helpful.
May 12, 2015
A professional team running a top class operation.
May 5, 2015
Gina is amazing. I'd highly recommend her to anyone.
May 4, 2015
it was a wonderful experience. I was greeted with such kindness and enthusiasm. I felt completely confident to have the cataract surgery. It has gone smoothly and am anticipating having better vision. Thank you to all.
May 2, 2015
Great experience! The doctor took the time to explain the difference between LASIK and ICL and what was best for me. Very upfront about pros and cons of each and let me decide! So far, very happy!
Apr 30, 2015
I was there for 3 1/2 hrs. My time is valuable too. They schedule too many or not enough help. I was scheduled for cataract surgery and found out the day before that my insurance was out of their net work (really).
Apr 30, 2015
The Westlake location is fantastic. Easy to get to, good parking and no hassles. I was welcomed in, offered coffee and, within no time, was in the exam room. This place is so professional with friendly faces and a competent staff.
Apr 21, 2015
financial info should be featured in the waiting room.
Apr 19, 2015
I needed to get in right away due to an eye ulcer. Everyone was very accomodating and very friendly. Best doctor experience I ever had. Can't wait to have my corrective eye surgery. FYI. I already was aware of your eye center. Prior to my apt I was in the pleasant valley ER regarding my situation. I was very surprised they referred me to two different Opthomologists. Dr Ragen and Dr Wun. However I knew better. Thank You Great experience even when I was in pain. Sincerely. Robin Matlock
Apr 14, 2015
The staff opened up 30 minutes before the opening time to accommodate my schedule. Dr. Dougherty also came and gave me a run down of my situation. Great experience! Thank you!
Apr 13, 2015
Quality care, super efficient and friendly staff combined with a lovely clean office all add up to a great experience. Had cataract surgery a year ago and the surgery was quick and easy. The after care was the best. I highly recommend Dougherty Laser Vision for eye care needs. They are the best.😍
Apr 13, 2015
I would like to have the procedures done however the costs are prohibitive wo some insurance coverage and or participation in the on going clinical study ?
Apr 13, 2015
Very courteous, well organized, efficient, and highly informative team members. Looking forward to my next visit.
Apr 9, 2015
My wife got an infection in her right eye which is the eye she has vision in, the night before we were going on a cruise. I call the on call doctor and Paul D. had us come to the West Lake office. He gave my wife some eye drops which cleared up the infection in 2 days. THANK YOU. We were able to make the cruise and have a wonderful time.
Apr 5, 2015
Nice office, nice front desk people , nice doctors . In my case, I'm not happy with the results of my surgery and hope it can get fixed !!
Apr 4, 2015
Very welcoming, thorough, and nice. The staff was very clear in what I could expect, and very warm. They showed concern about me before and after surgery, provided us with drinks and snacks while I waited, and helped me in finding out the best way to make payments for my surgery. Dr. Doughtery was very knowledgable in the procedure I had done, explained everything to me and how it would go, and double/triple checked my eyes prior to surgery to make sure he had the best lens possible for me. He really made me understand my surgery and the side effects, and how it would benefit me, plus made me feel as though he cared about my vision.
Apr 3, 2015
I have been seeing Gina for 3 years now and I will follow her anywhere. The staff at this particular office were exceptionally friendly. Thank u!
Apr 3, 2015
I went for a cataract consultation which was very complete. Options for lenses were explained by Dr. Dougherty and financial costs were explained by a staff member. Everyone was extremely polite. I decided to go ahead with the Premier Plan and booked a date for surgery in a couple of weeks.
Apr 2, 2015
I have been going to the same ophthalmologist for 25 years ands was very hesitant about making a change but glad I did. Everyone was very sincerely cordial and very professional.
Apr 1, 2015
I am about to undergo treatment for cataracts. This is unfamiliar territory for me, and I was given a very good explanation of the nature of the problem and of the different kinds of treatments that are available to me. I am feeling confident that I am in good hands.
Mar 27, 2015
Great people,from my reception at the front to the doctor,and the beautiful young lady at the financing and scheduling at the end. Excellent ran business A+
Mar 26, 2015
The staff was knowledgeable, pleasant and took time to answer all my question. I was able to make an informed decision after Dr. Dougherty presented me with options that were tailored to my needs. I am looking forward to having the surgery and the much desired improved vision. Don't know why I waited so long.
Mar 19, 2015
I AM TRULY IMPRESSED WITH GINA'S PROFESSIONALISM AND EXCELLENT WORK. I'LL BE BACK IN NO TIME. THANK YOU~ :)
Mar 18, 2015
only problem was that i was scheduled for a special test with a machine that had not arrived. It would have been nice to have been informed that the machine was not there so i could reschedule. Other that that everything has been excellent.
Mar 13, 2015
Very professional, explained everything to me. Took her time to really see what it was i needed an also explain other options. Very happy with my results. I will definitely refer her to my friends, family & clients!!!
Mar 11, 2015
Outstanding, friendly office staff!!!
Mar 6, 2015
Dr. Dougherty is great! I have had nothing but good experiences when dealing with their staff. not to mention the super vision I have now! I would highly recommend this office to ANYONE considering eye surgery. You won't regret it!
Mar 6, 2015
Everyone was very helpful and attentive, and the result was great.
Mar 4, 2015
My brother in-law is an OD and referred me to Dr. D.When I walked in and was greeted with a huge smile from welcome desk staff I almost fainted since today customer service is severly lacking in most businesses. Everyone was delightful, informative and I walked away knowing I'm blessed to be living in the 21st century with access to such modern technology and highly regarded physician like Dr. D. Don't walk...run if you are considering LASIK he's the man!
Feb 28, 2015
I posted a review on facebook expressing MY VERY DEEP gratitude to Dr. Dougherty for clearing up my post cataracts PCO with the YAG procedure...I never knew until now how much I took good vision for granted..NOT ANY MORE!! Thank you again SOO much Dr. Dougherty! You are a miracle man! Richard Schiro
Feb 19, 2015
I was very pleased with the explanation and care before and after the surgery. It is great to see so well again.
Feb 18, 2015
I had a great experience. Gina is fantastic.
Feb 18, 2015
Nice environment and friendly service. No waiting. Knowledgeable doctor and staff.
Feb 7, 2015
Smiling faces all the way through he exam process. Made me feel very comfortable
Feb 4, 2015
Gina is amazing. Love her love your office
Feb 4, 2015
Great experience having a brighter, clearer view of the world.
Feb 4, 2015
The young indian guy had no people skills whatsoever. And the doctor and technicians were acting impatiently as I was talking my situation through with my parents.
Jan 31, 2015
A thoroughly professional approach....friendly staff, no wasted words, ...in and out as quickly as possible. A sense of calm in the office. I like that.....
Jan 30, 2015
Love this place great people very polite
Jan 28, 2015
Great service, very pleasent and helpful staff. Glad they opened up an office in Westlake Village, as I live in Thousand Oaks.
Jan 27, 2015
I had dreaded my first appointment. After the appointment I was pleasantly surprised at what an uplifting experience a doctor's visit could be. I'm so happy Dougherty Vision was recommended by ny Optician.
Jan 26, 2015
Excellent medical care...details galore...loved it!! Greeting and welcoming need support and positive encouragement! Abrupt is not a plus for that position, having managed it in many environments! Greeter needs to make the client the focus when they come in!! Help her!
Jan 18, 2015
Very professional and pleasant experience Answer to question 3 is no because I have to see a retina specialist before we can decide what will be done.
Jan 18, 2015
The front office receptionist greeted me the moment I walked through the door. Gina is amazing! I have had multiple treatments with her. From lasers to injectables. She walks you through every step of the way & I am happy every single time! Anything she thinks I need I will be doing!
Jan 16, 2015
I had a great first visit, and exam. My options were completely and comprehensibly explained, and all my questions answered to my satisfaction. There was no pressure to "sign-up today". I highly recommend Dougherty Laser Vision.
Jan 10, 2015
I am one of those people that rarely compains, but I do think your office really does want to improve. On 11/20 I started getting a very red/wet eye after a 11/4 cateract surgery so I called the office and they were great at getting me in to see Dr. Vita quickly. Dr. Vita was great and thought it was a alergy related irritation so he gave me some alergy drops with Loternax. When it did not clear up I called the office again on 12/22 and Mike and Dr. Vita were again very helpful, telling me to up the Loternax and decrease it over time. During my 1/8 cateract removal follow up I met with Dr. Dougherty and he told me I had a VERY CONTAGIOUS eye infect and I should not be exposing others. Then he and his support person treated me like I was a leper...I am still not convinced of the diagnosis so I am paying for a 3rd opinion before I tell everyone at work, family and friends that they could be at risk...Bottom line, treat your patients like family and they will be loyal, simple :)
Jan 9, 2015
The exam I received during my consultation was certainly thorough, and the procedures offered were explained to me very explicitly. My only suggestion which may be just my opinion, is that when someone calls for their first consultation, it might be helpful for the office to mention the amount of time to allocate, as we were there well over 2 hours. Overall, we enjoyed and appreciated the consultation.
Jan 8, 2015
Mike is awesome. Merry Christmas and a Happy New Year to all of you.
Dec 25, 2014
Very happy. Just didn't luke waiting a full hour for my appointment.
Dec 24, 2014
Great service. Dr. Vids was very friendly and explained things clearly.
Dec 24, 2014
We have been long time patients and have had a great relationship with all your staff. Justin and Gloria have especially been key representatives for the practice. Great stuff
Dec 20, 2014
Dougherty Vision is a first class operation. Everyone I encountered was friendly, efficient and skilled. I got all the information I needed and I got the procedures I need scheduled. I am confident that my vision will be much better after the cataract procedures are done.
Dec 19, 2014
I appreciate the professionalism of everyone in this office! My questions were addressed and I left knowing exactly what to expect.
Dec 18, 2014
Dr. Amanda was excellent. She spent time with me to examine and explain everything and I am extremely happy with her exam. The office personnel were nice but the wait was too long and seems not properly trained for the forms needed to be filled out by first timers. It seems the long waiting issue is ongoing as it is mentioned on online too.
Dec 9, 2014
My appointment was at 9:30 I arrived at 9:15 and did not get called in until 10:35. The doctor is awesome but waiting over an hour is unacceptable. It makes you feel like your time is not important.
Dec 6, 2014
Rainy day in LA, so the extra wait was understandable. Good experience overall. Still have a lot of questions before committing. I will be sending follow up questions to Kristen.
Dec 4, 2014
Very friendly customer service and extremely knowledgable Dr's. An all around great experience and one of the best decisions I've ever made!! Seeing 20/20 now and enjoying it very much!
Nov 27, 2014
Dr Dougherty saved my vision - he's a miracle worker!
Nov 26, 2014
Gina is the best, I have followed her from her previous location because she is kind, knows what she's doing and overall she is an excellent worker. I recommend her to everyone. The location is clean and has a very friendly atmosphere, definitely a pleasant place to be.
Nov 22, 2014
My daughter were there 3-1/2 hours for a one hour consultation.
Nov 20, 2014
It was a very satisfactory appointment. I appreciate your assistance in this eye evaluation appointment. Warm regards, David Taft
Nov 18, 2014
I am very impressed by my visit! I would highly recommend going here!
Nov 12, 2014
Great new location in Westlake. Easy to get with great parking. In the waiting room there is a great selection of coffees. Friendly place. I still "steal" a Dougherty pen each time.
Nov 11, 2014
The staff did a great job and they answered the question I had. However I know it's not the your problem I am having about reading with the glasses Sam shields ordered. I can only hope I will be able to read the small print like I did before the operation
Nov 5, 2014
I am extremely happy with the results of my eye surgery. Every aspect of the treatment was explained and addressed. I have never been able to see this well, and I would recommend Dr. Dougherty to anyone having vision problems.
Oct 25, 2014
David saw me for my 3 month checkup. his examination was the most thorough I have ever had . his explanation for my problem was explained thoroughly. Direcyions were given for my problem,a RX written and made a follow up appt. for 3 months. I left with the feeling everything would improve to my satisfaction. David was very professional and well focused.
Oct 23, 2014
Great experience both times at Dr Dougherty's offices. Have referred both family and friends to him and both were satisfied. Highly recommend.
Oct 22, 2014
Everyone is always nice.
Oct 17, 2014
Knowing that I'm being treated by one of the best Doctors in LASIK gives me great comfort. I highly recommend Dr. Dougherty!
Oct 17, 2014
What a great staff! My experience couldn't have been better. You should be proud of the team you've put together.
Oct 15, 2014
Other than Mike, the technician, I felt treated as a person not worthy of being a patient. Not a pleasant first experience!
Oct 14, 2014
Everyone in the office demonstrated an interest in my well-being. I have been seeing eye care professionals for over 40 years. I have to say I received first class treatment from Dr. Dougherty’s. Furthermore, I learned more from Dr. Dougherty’s staff about my vision than all the dozen or so doctors I have seen in the past. I would highly recommend Dr. Dougherty.
Oct 13, 2014
I actually came on the wrong day. Your team made me feel comfortable and I was able to have my appointment anyway. Thanks for that. Also, I am an engineer and really appreciate the detailed level of explanation of my condition and the options I have. The overall experience was great.
Oct 10, 2014
Excellent experience. Right on time, staff very helpful, Dr. Dougherty extremely personable. Options explained thoroughly, all questions answered.
Oct 8, 2014
Dougherty Laser Vision -Westlake Village.. Is by far one of the best eye specialist I have ever visited and to trust Dr. Dougherty was awesome expirence ... I cannot wait for next eye to be done
Oct 5, 2014
Your entrance is very confusing :( The building with your address on it has a sign that says entrance to the left. The "entrance" to the left then has a sign that your office is to the left....Ugh......I think you should remove all signage on the first entrance except a sign that says your office to the right :) Employees don't need a sign to tell them where to go :)
Oct 4, 2014
I am so happy I chose Dr. Dougherty and his staff for my eye care & cataract surgery. He is a perfectionist, & I felt I was in the best hands. Thank You to his whole staff for taking such good care of me!
Oct 4, 2014
GREAT CREW OF STAFF, FROM THE FRONT DESK PERSONELL TO THE DOCTORS.
Oct 4, 2014
Felt I was kind of rush through towards the end of my visit with the doctor. I should have been a little more prepared by reviewing the various procedures before the intial visit, therefore in a better position to ask any further questions that was asked by the doctor and payment/pre-op counselor. Other than those two issues, the visit went normally as expected.
Oct 4, 2014
As a photographer, my eyes are so important to me. I am very, very pleased with the outcome of my cataract surgery!
Oct 4, 2014
Had both eyes repaired. The staff is outstanding I felt like I was with family only better!
Oct 3, 2014
Gina is the very best. You're lucky to have her on your team!
Oct 3, 2014
thank you for your help everybody in your office was very helpfull.
Oct 3, 2014