Reviews

All staff was very courteous and professional. Staff was quick efficient and nice throughout. The one thing I will say is the doctor didn’t really allow me to speak about my eye issues and I felt rushed with the doctor.

Jan 16, 2022

Always great when I come there been going there for last 5 years great customer service friendly

Jan 14, 2022

I have no problem with the doctor or the people that help u pick ur glasses but the lady's at the front desk don't know what they are doing u got to ur appointment and u get their 10 min early ur time passes they don't say anything but other family's show up that were late go in and make u wait another 30 min and u tell them ur not going to wait they say ok cancel the appointment to reschedule they say we can't schedule ur kids together now like what

Dec 23, 2021

Great service!! Definitely recommend

Nov 22, 2021

The service was great, fast, quick and easy.

Nov 6, 2021

Quality of care and professional attitude

Oct 20, 2021

The eye Dr is very fast and complete. The appt times are good but plan on being there a 60 mins for check-up or every year. The front office is great and it is clean and uncluttered.

Oct 7, 2021

Desert Eye Care's physician and staffs are amazing and communicative. I've been coming here for my eye care needs since I was a teenager. It has been amazing seeing this company grow over the decades and how nostalgic I feel whenever I go back for my yearly appointments.

Oct 6, 2021

We love this doctor she is so sweet

Sep 20, 2021

They always take care of me! Thank you

Sep 5, 2021

Me sentí muy bien comfortable Muy buena comunicación Me encanto visitar esta clínica Espero encontrar mi salud para los ojos

Jul 17, 2021

Desert Eye Care was wonderful everyone was nice and helpful. Dr. DeBry did a fantastic job on my cataract surgery.all went well. I would recommend them to anyone who need eye care. To me they are the best in eye care.

Jun 28, 2021

Dr. Gupta is amazing she’s been my doctor for over 10 years. Very knowledgeable in her field and very caring. Her support staff always courteous and friendly. Always willing to go the extra mile. I would recommend her to anybody and often do. Thank you Desert Eye Care for the mini years of service.

Jun 11, 2021

My experience with Desert Eye Care was very good, all the staff were friendly and helpful

Jun 3, 2021

Friendly staff, super helpful and patient, and reasonable pricing.

May 29, 2021

Very quick, clean and very good customer service 😊

May 1, 2021

I am always please with the service there.I was also please with there the sanitation safety.Thank you for keeping everybody safe. Sincerely,Kelvin

Apr 12, 2021

Having to wait a hour and half for my visit is not acceptable

Apr 7, 2021

Very comfortable atmosphere. Nice staff. Competent Doctor.

Feb 23, 2021

Everyone is super kind and super efficient. Always a great experience.

Feb 13, 2021

Very good service, just the waiting time it’s a little bit long ..

Feb 7, 2021

During covid I do appreciate the safe way you are operating Everyone is friendly and professional

Feb 4, 2021

Very professional service

Jan 23, 2021

Sweet hardworking Team and Doctor.

Jan 21, 2021

people where pleasant and made me feel safe. the person who left the message for me really had a nice voice and made my day.

Jan 13, 2021

I just want to be honest and say this Optometrist office needs a lot of work, The waiting time to see the optometrist, a little bit too long but she is the only professional there who know what she’s doing the rest of her staff needs a lot of improvement, from the beginning starting with the person that it’s greeting you by the entrance to the second phase which is providing your documents to the ladies behind the desk, there is a big guy long hair color eyes zero professionalism, I remember him flirting with the girls that work there, to me that behavior was disrespectful towards the customers, But the most important part if you buy Frames at this location you as the customer have to pay the shipping which is $32.50 and it takes 2 months for you to get your new frames with your new prescription. I have a few more negative comments which I Will keep to myself but I will never do business here again.

Jan 9, 2021

I’ve been going here for several years...very friendly and professional staff...very attentive and patient. The doctor is superb and very thorough. She’s very personable as well....these are reasons I’d never switch to another eye care facility

Jan 6, 2021

Great service, timely appointments & the ophthalmologist is very friendly & knowledgeable.

Dec 21, 2020

Very social distance, sanitize, professional, concern about your vision.

Nov 7, 2020

The doctor and staff were very kind, knowledgeable, and had protocols that not only followed state guidelines but also made us feel extremely safe.

Nov 2, 2020

Awesome staff! Very polite and the doctor was very good

Oct 26, 2020

Timely service, quality of examination and explanations was superb. Facility clean and following CDC guidelines.

Oct 21, 2020

Good very polite the place makes you feel like very homie

Sep 12, 2020

Not happy with lady who gave test, because I am in early 60’s she made it sound like I COULD have every disease in the eyes possible. Told the asst manager my concern.

Aug 12, 2020

The eye doctor is amazing! We have been going to Desert Eye Care for years and we will continue to go. The guy that works to help pick out glasses is awesome! I love going and having great conversations with him.

Aug 4, 2020

Very friendly caring staff that made gets things done right in a timely manner look easy.

Jul 21, 2020

I have been coming here for 5 yrs and I love Dr. GuptA and staff

Jul 9, 2020

The staff was very helpful and friendly

Jun 25, 2020

Best eye care in Las Vegas.

Jun 20, 2020

Very fast and clean and helpful

Jun 13, 2020

Great atmosphere Great customer service

Feb 26, 2020

Awesome staff and doctor

Feb 24, 2020

Dr. Gupta was very thorough and led me to a surgeon who will take care of my cataracts.

Feb 20, 2020

I am very happy with desert eye Care ,thanks to them ,I got my vision back .

Feb 19, 2020

Staff was very professional and courteous. Dr. Gupta was great and honest. I have diplopia due to a detached retina surgery and she told me that she was not able to help me but referred me to another specialist. I appreciated the honesty and the staff's ability to set up the referral and appointment.

Feb 13, 2020

Quality care , professionalism and knowledgeable. Thanks

Feb 3, 2020

Really nice service I really appreciate it’s feel like family.

Jan 27, 2020

Appointment started on time and was fast. All my questions were answered.

Jan 25, 2020

Fast, good customer service and awesome prices thank you desert eye

Jan 12, 2020

everyone was friendly and courteous, the doctor listen to me and i felt cared for. the one and only complaint i would have is that the doctors office is really cluttered.

Jan 6, 2020

I would of preferred the TV to be on an English speaking channel

Nov 12, 2019

Found the staff and operational support very proficient and willing to get my appointment done. will for sure recommend your place of business to others in need. Keep up the good work

Nov 4, 2019

Great staff, friendly n fun luvn

Oct 12, 2019

Very professional office & knowledgeable eye doctor.

Oct 9, 2019

Waiting time is excellent in an out in 45 minutes. With Exam and picking out your new glasses

Oct 7, 2019

Nice staff, good selection of glasses.

Oct 4, 2019

Great experience, it was easy to schedule appointments, office staff was friendly, & answered all my questions & concerns.

Aug 24, 2019

Great staff clean Dr Gupta WONDERFUL. WAITING time not bad,English/Spanish spoken well.answers questions to the fullest.

Aug 24, 2019

Staff is courteous and attentive. Dr is straight to business and thorough.

Aug 10, 2019

Highly professional and accurate diagnosis. Excellent explanation of the issue.

Aug 3, 2019

Great doctor! Everyone is very nice and attentive.

Aug 1, 2019

I am always satisfied with the care I'm given I would highly recommend anyone to Desert Eye Care

Jul 24, 2019

Dr. Gupta continues to be the best eye Dr. In Vegas...But..I wish her newly hired front desk staff was equally as good..I was asked for a copay of $25 by one of her new hires because she failed to see my entire insurance plan..It was very embarrassing being denied access to Dr. Gupta's treatment BECOZ this person didn't read everything..Thank God a much more trained co-worker fixed the problem..and I received treatment

Jul 11, 2019

The service was good the doctor was excellent but the waiting even though we had an appointment was extremely too long but other than that everything was good.

Jun 27, 2019

All staff was very friendly and helpful though the whole process of my appointment

Jun 19, 2019

Hey, just one question..I país $100 for Eye Exam, and EVERYTHING ELSE,INCLUDING MY GLASSES, EVEN THE RX, AMD I just got a letter from my insurance, the one you told me won't cover nothing,telling ME that I paid 45 copay and they paid You $83.58....well, I'll send the information back to the Insurance...and, we'll see, everything should be fine, right? Cordially Rogelio Lugo

Jun 17, 2019

Fast , friendly service.

Jun 14, 2019

The staff is really nice and the girl helping me pick out glasses knew so much she was definitely a big help!

Jun 5, 2019

Everyone was splendid. They were polite and knowledgeable. Thank you!

Jun 1, 2019

Dr. Gupta is the best doctor ever!!! She is so caring and passionate.

May 13, 2019

This last visit was exceptionally well. I was called to the front quickly, processed to the back and with the doctor before I knew it. Good job guys. The scheduling is great now. Before I believe you all were over-booking yourself.

Apr 17, 2019

Staff was nice, the doctor seemed thorough and concerned.

Apr 11, 2019

The doctor is great .The employees not so much, one was very rude to me I don't what to deal with her anymore.

Mar 2, 2019

The staff was very friendly and they made for a quick pleasant experience.

Feb 25, 2019

Clean,well lite,furniture clean,kids television,ALL STAFF FRIENDLY,DR. WAS PATIENT KNOWLEDGEABLE,EXAM RM.SMALL BUT EVERYTHING'S RT.THERE.GREAT EXPERIENCE!

Feb 24, 2019

Desert Eye Care is a great place for eye care! The staff is professional and Dr. Gupta is awesome! Whether it is just eye exams, or eye issues, I am always treated very well, and all questions answered.

Feb 2, 2019

Very professional staff pleasant and courteous

Jan 15, 2019

Dr. Gupta and her staff are amazing! Dr. Gupta is the best eye doctor I have see, and I have had glasses for almost 45 years. She is very down to earth and answers all of your questions and even volunteers information you didn't even know you needed! Her staff is knowledgeable and helpful, and who ever does her scheduling is top notch...no crazy wait times at all. I highly recommend Dr. Gupta and all the staff at Desert Eye Care.

Jan 12, 2019

The BEST Eye Dr, to see and office to visit patients are treated with the upmost care and professionalism. Helped with explaining paperwork, Patients are top priority and in a timely manner. A++ service

Jan 12, 2019

Very friendly and efficient front desk. The Doctor is wonderful! Patient, explains everything and asks pertinent questions to help find the correct needs. Only negative impression is from the optical dept. last two visits, more than enough help, but sat waiting for a bit while the help chatted and were on their computers. Maybe I’m missing something and there is a reason I must wait even though they appear available to help clients.

Jan 10, 2019

The only issue I had was with one of their technicians. A very large man, don't know his name but the guy was at 1st flirting with a customer for over 20 minutes, then when he should have attended the next customer waiting went over to another technician to shoot the crap again. Very lazy man., Only when I went to the front desk and complained did the guy get up and attend the next guy that was waiting for service. Since they saw that I was upset for waiting when this guy was doing nothing, they got a guy from the back to come up front and service me. He was quick, to the point, good service. So much better then the extra large goof off.

Nov 15, 2018

Its amazing how friendly and nice everyone is. Would highly recommend to anyone in need of eye care

Oct 31, 2018

They have great service all the time

Oct 4, 2018

I really liked desert eye care and fantastic customer service.

Oct 1, 2018

Everybody is always helpful, either i have or not an appointment, they make their best to meet my needs. Thank you.

Sep 26, 2018

If you’re someone that doesn’t mind being rushed through your exam and it seemingly feeling like an assemblage then this the place for you. I prefer more quality and individual care and time involved in my visit. Especially when I absolutely need to be able to maintain good vision. And a little time and personalized service would have been nice. A better selection of frames even for Medicare patients. My vision is of great importance and a little style makes the experience that much better.

Aug 25, 2018

Felt very rushed. Minimal amount of time spent with patient so they can see as many people as possible per day rather than spending any time with each patient. Will not go back.

Aug 18, 2018

Services that was rendered was done very professionally the rep that represented the company gave me a timely manner and I was very please with her answers!

Aug 18, 2018

Very bad customer service employees r not organized and they talk behind the customers passing comments and they r not properly trained

Aug 17, 2018

The doctor was fast and friendly :) 5/5 service

Aug 6, 2018

I felt very rushed through my appointment and was not asked the usual eye health questions I am always asked in other places. I went to an opthalmologist specifically because I have some issues that need monitoring and possible treatment that an optometrist isn't able to provide. I felt the entire appointment was focused on getting a prescription for vision correction as quickly as possible rather than on overall eye health. I said I have extremely dry eyes and that OTC drops haven't been working, and I was told to use Systane Ultra. I said that's what I'm using right now and it's not helping, so I was given a discount card for it... after I just said it was ineffective and I was looking for something else. For my long term issue, I had to point it out, and after a quick look was told "I think it looks fine." It's doubtful I will return to this location. But the waiting areas were clean, and if you are looking only for a quick update to a vision prescription, this place would work for you.

Jul 23, 2018

This is the second year I go see Dr. Gupta and she is always welcoming and thorough in her exams.

Jul 13, 2018

The team was very helpful they helped me a lot.

Jun 30, 2018

More than likely that I will let them know about you !

Jun 30, 2018

Good professional service.

Jun 18, 2018

They were fast, friendly, and attentive to my eye needs.

Apr 6, 2018

I love it here. They care about you and your eyes.

Mar 26, 2018

It was a great experience. Staff explained my insurance options and helped find the right pair of glasses.

Feb 25, 2018

Best customer service that I have ever experienced! Everyone was extremely helpful and professional! They went the extra mile to ensure that I get the frames that I wanted.

Feb 10, 2018

Very friendly, professional, and efficient staff.

Jan 31, 2018

Dr. Is very caring, the staff was great

Jan 30, 2018

Excellent establishment to get an exam and eyewear.

Jan 25, 2018

Dr. Rachna Gupta was able to accomplish what two other eye doctors could not. I am beyond please with every aspect of Desert Eye Care so much to the point that I immediately recommended my son and brother and they already have appointments :-) THANK YOU!!! from the very bottom of my heart Dr. Gupta :-)

Jan 24, 2018

I highly recommend Dr. Gupta she is an excellent optometrist/ophthalmologist. She is very knowledgeable and skilled in her field. Hard-working and dedicated. She goes out of her way, above and beyond if you will in making sure that her customers are satisfied. I’ve been going to her for 10 years. She and her staff or just outstanding.

Jan 12, 2018

The first day i came my appointment was for 1pm no one had advised me the doctor was running behind 30 minutes late. Disappointed!!! I Returned the next day very IMPRESSED with the doctor she knows her stuff. Theres two people who get you fitted for your glasses, Rafael and a young lady that works that side. I forgot her name (sorry). They were amazing so Attentive, informative, im recommeding every person i know. AWESOME!!!

Jan 12, 2018

Best Eye doctor and opticians in town!

Jan 11, 2018

Nice office. I did have to wait 35 minutes past my appointment time, but exam was quick. A little annoyed at a vendor interrupting the flow of people waiting to order glasses. He should ha e made an appt or signed in like the rest of us and waited his turn. Shooting the breeze while paying customers are waiting is unacceptable

Dec 21, 2017

Since always was at same eye doctor but my change was fabulous.

Nov 22, 2017

Dr. was very professional and friendly I would highly recommend this ophthalmologist if you need a thorough eye exam

Nov 22, 2017

The Dr. was very thorough and took her time explaining all of the tests. Office staff was helpful and friendly.

Nov 17, 2017

Fast service. Great doctor

Nov 8, 2017

Went to desert eye Care didn't know what to expect from the time I walk in the staffing was awson the Doctor unbelievable good work I'm so happy I went to Desert Eye Care thank you see you soon can't wait until my new glasses come 😄😄😄

Oct 18, 2017

Quick, efficient, honest and skilled. This is a great Optometrist!

Sep 20, 2017

Wonderful Doctor!! Staff is very polite and very patient they answer all concerns and any questions. Very Nice!!

Sep 20, 2017

Overall service was great. The assistants should offer their less expensive frames as well as their more expensive ones. The doctor was thorough and very friendly. I wholeheartedly recommend her.

Sep 11, 2017

People we nice. Front office people. I love my doctor she great. I didn't have to wait a long time to see the doctor

Jul 20, 2017

It was a very easy-going great phenomenal appointment, one of the best eye doctors I have been to.

Jul 19, 2017

Excellent Service!!! Thanks

Jul 17, 2017

The assistance were very friendly and helpful.My eye Doctor was Awesome. I didn't have to wait very long as soon as i got there i signed in and filled up paper work and when i was done they had already called me into the back and made me wait for another 5 to 10 mins. Then seen my Doctor.took about 20 mins. After that was done,i made another appt.The visit was just awesome i even got to order my new glasses there and that didn't take that long either. Just the way i like it😁

Jun 30, 2017

Dr. Gupta is very skilled and knowledgeable in her practice. The office staff are excellent. I have been under her care for many years. My children and grandchildren are seen by her as well. I highly recommend her.

Jun 30, 2017

Quick and pleasant service, thank you.

Jun 11, 2017

Dr Gupta and staff are great! Wouldn't go anywhere else!

May 28, 2017

We've been coming here for years, love ❤️ Dr Gupta and staff!

May 28, 2017

I had a very pleasant experience at Desert Eye Care. everyone there was professional kind and patient.

May 6, 2017

Dr Ghupta and staff are awesome

Apr 16, 2017

I give Desert Eye Care a five star rating. Everyone was pleasant and barely no waiting time

Mar 28, 2017

Great staff! Wait times are not so bad. Dr. Gupta is great! She is very thorough and very patient.

Feb 24, 2017

Worst customer service ever !!! I got there walked in and the whole place was packed first sign I was gonna be there for awhile .. as I walk over to the front desk which is all the way to the back of the room??? I get there and not one girl out of maybe 4 even looks @ me says hi or sign here absolutely nothing I had to interrupt their conversation to check in.. I told her I had a appt @315 and I was anew patient for contacts and exam the girl finally tells me to sign in ,i work for a dentist office so I know they need a copy of ID and Ins info I had that in hand giving it to the girl and she refuses to take it until I fill out the paper work ??! confused i take the paper work tried to find a chair filled it out went back to the front and still didn't get noticed I had to interrupt their conversation again and this time they all look @ me like I'm some rude person ruining their socializing !! I was like is this real life right now I've never felt so I unwelcomed @ the doctors I should of walked out but I stayed and after 1hr 30mins I finally see the Dr I thought she was good and very fast so she puts my contacts in for me and walks me out To leave I walk over to the check out and was rushed out the door with no prescription for my contacts and glasses and my annual appt .. so I went back to the front desk to get my prescription and was still not acknowledge at all.. The girl seemed so bothered when I asked for my prescription.. I am Not coming back

Feb 3, 2017

I'm always happy with their services

Jan 12, 2017

After having headaches, I decided to visit Desert Eye Care. The team was amazing, professional and got me in and out!

Dec 8, 2016

Didn't really like the survive, the front was really nice and made my experience there good, but the ladies giving me the exam behaved a bet rude when I came back to tell her the my eye doctor told me that she gave me the wrong prescription on NY right eye. It was better than my last glasses, but she took it as an insult.(in my opinion) I am glad that I found a place close to home that has great people that help me chose and make me feel welcomed but when it comes to the person giving me the check I don't feel so comfortabl. That might be a good reason for why I might not be returning to desert eye care and well find a place that has a little better service than at desert eye care I am sorry u have to read this but it is true.

Nov 17, 2016

I use Desert Eye Care because when I first used them in 2014 they did such a good job I decided that is where I would continue to go.

Oct 25, 2016