Reviews

The visit was great but couldn’t get into the portal

Jan 17, 2022

Amazing! I came here after a poor experience not getting the attention my eyesight needed and Dr. Stein answered/addressed every concern.

Jan 10, 2022

Very nice people and quite efficient!

Dec 30, 2021

We have been patients of your practice since you were out in the plaza on Second St. You continue to have great, knowledgeable employees who care about their patients.

Dec 28, 2021

Dr. Stein was very thorough and professional.

Dec 9, 2021

Thank you for answering my questions.

Dec 6, 2021

Friendly staff, I was in and out in good time, and very thorough and explained exam.

Nov 22, 2021

My wife and I have consistently received an extremely high level of quality customer service from all of the doctors. The staff at the front desk is equally helpful and willing to go out of their way to provide customer support.

Nov 15, 2021

Dr. Stein is always so kind to help me with questions and problems that I have. Thank you so much!

Nov 4, 2021

Dr. Short was so friendly and personable I felt totally at ease with her and this was our first meeting.

Oct 31, 2021

Unsatisfactory appointment with no answers.

Oct 28, 2021

Professional and very friendly. I trust my site with Dr. Stein

Oct 24, 2021

Very professional and on time appointment,

Oct 23, 2021

The new eye Dr is very nice.She listens and is very patient.and very professional. Would go back to her.

Oct 20, 2021

The staff greeted me immediately as I walked into the office. They were very friendly and used my name to welcome me. I was escorted back to the exam room at my appointment time without any delays. Dr. Sandy reviewed my exam results using language I understood. I also received a PDF with a recap of my exam results.

Oct 15, 2021

very pleased with visit and time that was taken to help me select new frames

Oct 15, 2021

Defiance Optometric is a great place and have wonderful people that work there.

Oct 6, 2021

Excellent ! Dr Stein made me feel very comfortable.

Oct 5, 2021

every aspect of my visit was relaxing and I felt they were all acting in a friendly and professional manner!!!

Sep 24, 2021

Great care and customer consideration.

Sep 23, 2021

Everyone working there is very professional and friendly!

Sep 19, 2021

It was a very good feeling and so glad to know my eye would heal just fine with time.

Sep 10, 2021

Very professional and courteous staff

Sep 6, 2021

This is an excellent office for eye exams and eye frames. The only reason we can not recommend to our family and friends is the distance from our home (one hour away.)

Sep 3, 2021

Was not impressed with them not being able to order a new bow for my glasses that were only few months old...got the package deal for a set of glasses and when they broke they said no warranty on them.so I'm stuck with broke glasses until I can afford new.even brought in my older ones thinking they could use part from them.to fix mine and ended up with those in pieces also.

Aug 14, 2021

It’s always a pleasant experience with everyone at this office.

Jul 16, 2021

Making an appointment to get my glasses adjusted is ridiculous. We have never done it before. There was no one in line before me or after. When my glasses need adjusted they need it right away not a week or three weeks later like my granddaughter had to wait. If someone wants an appointment fine but we should be able to walk in when we need to. If we have to wait for a little bit so be it. We have been coming there for over 50 years and never had to make an appointment for adjusting frames. Sometimes we had to wait and other times we got right in. Very disappointed in New policy.

Jun 30, 2021

I was provided the usual excellent customer service with prompt attention and quality work to improve the fitting of my glasses.

Jun 25, 2021

Dr Stien and Susan did a great job of caring for my needs at my appointment. My vision check up and Susan in selection of my new glasses.

Jun 24, 2021

I think Dr. Sandy is really cool :)

Jun 24, 2021

Doctors and staff are always friendly. The wait time is short starting with the waiting room and the doctor coming in.

Jun 17, 2021

Good visit. He is very knowledgeable

Jun 15, 2021

Dr Sandy is very personable and knowledgeable in all that he does.

Jun 15, 2021

Very good service .took reasonable amount of time

Jun 14, 2021

I was greeted nicely and had VERY LITTLE wait time to see the doctor.everyone was very professional and friendly.

Jun 10, 2021

Called for last minute medical eye problem. It was a few minutes to closing time. Dr Sandy and his staff graciously and professionally assisted and immediately saw me and resolved the issue. If not for him and his caring staff the problem could have become much worse and damage to the eye could have happened. Or a trip to Urgent Care or the ER would have been the next step. This made the evening so much better.

May 24, 2021

Very nice. The doctor is very nice and professional.the staff seems nice also. Didn't have to wait very long to get in

May 17, 2021

We would recommend Defiance Optometric to all our friends and loved ones, except for the fact that it is so far from Bluffton. We do give Defiance Optometric a five star for all their services; we have never been disappointed.

May 10, 2021

I absolutely appreciate how they all make it almost like a Family atmosphere. You walk in not only are they effect they give a warm smile and there's nothing uncomfortable about the place. That itself speaks volumes to those who have children. The Drs are respectful and kind. I would recommend the Defiance Optometric Group to friends and family and anyone else who is new to the area. They are the Best and extremely well priced.

Apr 30, 2021

I felt my appointment was good and professional.

Apr 24, 2021

Dr Meffley Greatly appreciate such a detail-oriented and knowledgeable doctor. I hope future doctors in this office maintain his example of professional service to the community. Patricia

Apr 19, 2021

Everyone is friendly, professional and welcoming.

Mar 25, 2021

Very prompt service and everyone is always pleasant and courteous. I feel that I get a thorough exam and know my eyes are taken care of.

Mar 25, 2021

I’ve seen Dr. Meffley his entire career in Defiance. As he has now retired, I was a little concerned about seeing a different doctor. Dr. Sandy has been wonderful, professional and personable. The office staff is very understanding and accommodating.

Mar 19, 2021

always treated very well and all my needs are met

Mar 18, 2021

I had a very nice experience at this place. I will go back!

Mar 15, 2021

Defiance Optometric Group is always very kind and helpful! I feel they are top notch optometrist that put the customer first.

Mar 15, 2021

I have only good to say. I have been going to this place since 1975.

Mar 12, 2021

Complete and comprehensive care on a personable level

Feb 24, 2021

Everyone at the office was very pleasant, kind, and efficient.

Feb 15, 2021

Very professional, very caring

Feb 11, 2021

Defiance Optometric is always friendly and do a fantastic job in adjusting my glasses when needed! They are alway very helpful when I need to pick out new frames and tell me which is the better option to help me save $ on good quality Glasses!

Jan 25, 2021

Was given a same day appt. because my glasses were broken. I was able to wait until a solution was found.

Jan 25, 2021

Dr. Stein was professional and thorough with her eye exam for me.

Jan 12, 2021

Always good. A caring service provider.

Dec 25, 2020

Friendly and professional

Dec 25, 2020

Got in right away. The doctor is very nice and he listens if you have any kind of problems with your eyes. Would recommend them. The staff seem nice also

Dec 18, 2020

All was good, very pleased with everyone.

Dec 16, 2020

Dr Stein was very professional in her examination and in answering all my questions.

Dec 14, 2020

the office staff are professional ,and friendly , the wait time to see your optometeric team is minimal..

Dec 11, 2020

Dr. Sandy and staff are very professional and knowledgeable and provide excellent customer service.

Dec 11, 2020

Very professional and thorough.

Dec 3, 2020

Friendly, knowledgable staff that look forward to giving you the best possible experience when you visit their office!

Nov 22, 2020

Very friendly customer service

Oct 19, 2020

It would have been nice to have been told "upfront" that I was receiving tier 4 lenses with my new glasses before I ordered them. They cost me considerably more "out of pocket"! Aside from that, it's been a good experience.

Oct 19, 2020

I always enjoy seeing Dr Stein & her staff. They are pleasant & friendly as well as professional.

Oct 16, 2020

i went in to get a pair of glasses Emma was very helpful but haven't heard back was to call me either Friday later afternoon or Saturday this is Tuesday morning haven't heard from yet

Oct 6, 2020

The doctor always takes time to explain things in detail and to answer my questions. They have worked with me on every occasion to get my new glasses just right.

Oct 5, 2020

Drs. and Staff are friendly, caring and kind. Dr. Sandy and Dr. Stein (as I’ve seen them both) are thorough and genuinely concerned about one’s eye health. I wouldn’t go anywhere else for my eye care!

Oct 2, 2020

Very short wait time, everybody was very polite and professional.

Sep 26, 2020

Great friendly people who strive to help. Dr. Sandy did a complete examination taking time to ask questions and to explain what he was doing and looking for.

Sep 24, 2020

We were treated very well.

Sep 14, 2020

Everyone at Defiance Optometric Group is friendly to the patients. Dr. Sandy treats you with kindness, professionalism, and like family. He was honest about my situation, and did not push me to change lenses because it would not help correct my current vision issues. I appreciate that he supported my decision.

Sep 7, 2020

I was very pleased with my visit. My childrens eye doctor is awesome and the staff is great. The facility was very clean and I felt safe taking my kids there.

Aug 14, 2020

Very nice staff, great doctor, and a very clean office. I felt very comfortable taking my kids there.

Aug 14, 2020

Thank you for working me in for the repair of my glasses.

Aug 3, 2020

I have been a patient at this business for over 35 years. The staff is friendly, the optometrists are thorough and explain with easy to understand language. Will continue to support this local business, even though we drive 25 miles to get there!!

Jul 20, 2020

Very helpful. Always answers my questions. .

Jul 20, 2020

Everything went just fine.

Jul 1, 2020

Always a good experience. Great care.

Jun 30, 2020

Dr. Stein and the staff at Defiance Optometric Group are my favorite doctors office to work with. She noticed problems very quickly and got me sent to the correct specialist so the issues could be properly dealt with. I will gladly make the 1 hour drive for my appointments anytime. I'm sure I could find an optometrist closer but I don't want to.

Jun 29, 2020

We have gone to this office for a very long time. They are helpful, kind and considerate. I feel we have always received great service and they listen to what I have to say. Love this office and the people who work here.

Jun 29, 2020

I received the usual excellent customer service and professional care during my appointment.

Jun 29, 2020

Very nice and knowledgeable staff. Always friendly and helpful.

Jun 26, 2020

Great staff and always helpful.

Jun 13, 2020

Gentle and caring. Excellent care given.

Jun 10, 2020

The optician I saw recently was very friendly and helpful. It's good to be able to come to the office again after a long period of time. P.S. (The question about medical conditions does not apply to this visit.)

Jun 8, 2020

Everyone was friendly. Didnt wait very long they took me in right in.Dr is really nice too answer my questions and took time to listen.

Jun 8, 2020

I was very pleased with the thoroughness the staff had with me from the eye exam through to helping me pick out new frames. Everyone was very professional and took time to explain what he/she was doing and what the results were. My appointment was at 2:30. I arrived a bit earlier and didn't have to wait long before the technician began to check my eyes. I got home just after 4:30. I couldn't believe I had been at the eye doctor's office for 2 hours! It was a good experience and I will share that with my friends.

Jun 8, 2020

I always get service when I come to you.

May 7, 2020

I picked up my glasses and believe the prescription is better than my previous glasses. I was pleased with the Dr’s prescription. I also picked up my granddaughter’s glasses per my daughters request. She also asked for her contact lens prescription because they weren’t able to fit her with them. My daughter wears contacts and could teach her how to use them while waiting out time for this Covid situation to pass. I was told they we’re not allowed to release them until they showed her how to use them and check them out. She actually could have received the contacts, shown by her mom how do use them, and when this Covid has passed, come in for another check up. It seemed to me this is a money trail situation as my daughter would be charged $150 for this demonstration and rechecking. After I heard this news it was very disheartening to me. We don’t know when this situation Covid will be lifted and to have the benefit of my granddaughter wearing her contacts would’ve been nice.

Apr 10, 2020

I have had great customer service. Staff is knowledgable on products.

Mar 17, 2020

dr sandy was very friendly, worked efficiently to assess my vision and extremely knowledgeable about my special health issues as related to my vision concerns.

Mar 16, 2020

Friendly staff, and very streamlined with very little waiting for the doctor to do his work on you.

Mar 11, 2020

No waiting. Staff and Dr Stein made me feel important to them. Kind and friendly and caring. Thanks!

Mar 9, 2020

Staff is always super nice and helpful!

Mar 6, 2020

Walked in to schedule appointment for a present concerned eye issue. The receptionist checked the schedule as was able to get me in in 15 minutes! My first visit with Dr. Sandy’s was very informative and comfortable.

Mar 6, 2020

Very impressed with Dr. Stein. It was the first time seeing her. Was a good experience. Took care of all my vision needs that day.

Feb 11, 2020

I have always had great service from Defiance Optometric and will continue to use them for my eye care!

Feb 5, 2020

Wonderful very professional.

Jan 30, 2020

i had told them what problems i was having and was able to get me in right away to have my eyes checked

Jan 19, 2020

Defiance Optometry has provided sight care to my family since I was in grade school. Each Doctor has been professional in their work and recommendations.

Jan 17, 2020

Our family has appreciated the excellent service we have consistently received from the staff and especially myself from Dr. Dan Meffley. Wishing him the best in retirement.

Dec 24, 2019

The doctors and staff are very friendly and caring. Wait times are short.

Dec 23, 2019

Very professional, caring care

Dec 23, 2019

Super friendly staff and Dr. Sandi takes time to explain everything. They even let me try several contacts to understand which works best for my daily activity. Overall a wonderful experience!

Dec 11, 2019

My appointment was very enjoyable. Everyone was helpful and polite. Have a happy holiday

Dec 5, 2019

I only rated an 8 because I have only seen Dr. Meffley. I would highly recommend him with a 10.

Nov 21, 2019

Everyone is friendly didnt have to wait very long. They greet you when you come in, everyone doing their job and didn't see any gossiping love that the.Dr listens to what you have to say

Nov 16, 2019

Dr. Meffley and Staff are professional, thorough, friendly. They are genuinely concerned about my eye health and always go the “extra mile.” They are also readily available if you need contacts or eyeglasses repair. I highly recommend Defiance Optometric Group!

Nov 10, 2019

Wonderful visit. Everyone had the patience of a saint. They explained things in detail and took the extra care in helping me make difficult decisions.

Nov 8, 2019

professional, friendly knowledgeable

Oct 23, 2019

I appreciate the way Dr. Meffley explains the examination and details what is going on with my eye. His helpful hints on things I can do at home to make it better. Thanks Dan.

Oct 18, 2019

I needed help over the Labor Day weekend for a severe problem in my one eye. Dr. Stein was terrific in helping me for the following couple weeks. She was very caring and provide excellent care.

Oct 4, 2019

I have been seeing you guys ever since I have been in Kindergarten or first grade and you guys make me feel very comfortable.

Sep 8, 2019

The staff is always very professional and friendly. They listen and address your concerns quickly.

Sep 5, 2019

Dr, Stein was wonderful, She saw me Sat,. Sun. and Mon. over. Labor Day weekend because of a severe eye problem I had. Each day it got a little better. I really appreciate her caring concern.

Sep 2, 2019

Dr. Sandy is very professional, knowledgable, and friendly.

Aug 15, 2019

The entire staff is great - from the time we (my husband and I do back to back Saturday appointments) walk in to the time we leave. Getting scheduling reminders, appointment info through post-exam follow-ups online allows us to make direct contact when most convenient for us. Wait time on arrival is minimal but would seem too long except that as I was the second appointment for the same doctor between my husband and me; he was taken back in less than five minutes.

Aug 13, 2019

Love the doctor. Not only is she thorough and my daughter in law but she is treats everyone as if they were her parents. We're proud of her.

Aug 12, 2019

Feel very confident with Dr. Meffley

Aug 1, 2019

The staff is very professional & friendly . Plus they are honest about what frames look best on me.

Jul 27, 2019

Have great confidence in Dr. Meffley and his expertise. I did have some longer wait times than usual.

Jul 19, 2019

very helpful in getting insurance approved

Jul 17, 2019

Would never want to go elsewhere. Everyone treats me like part of a family. So caring and such good advice. When I arrive, while I am there, and when I leave always a warm greeting and a smile. Dr. Stein, Shelly, Sharon and rest of staff are top notch.

Jul 10, 2019

I was very satisfied with my appointment

Jul 6, 2019

Dr Tom is great ! We will miss Bonnie very much in her retirement .. don’t let Dr Tom ever retire !!

Jun 27, 2019

Got appt next day, very professional and proper follow up

Jun 24, 2019

Dr Meffley is great. Very informative and takes time to discuss issues

Jun 19, 2019

the staff is very friendly and educated. I feel very comfortable when visiting

Jun 10, 2019

Everyone seems very nice. Thankyou for seeing me in at the last min.

Jun 1, 2019

I arrived for my appointment and after updating my profile I was seen right away.

May 30, 2019

Love the professionalism, courtesy and excellent service we receive at Dr. Stein's office. She & her staff are superb!

May 28, 2019

My glasses were done earlier than promised and fitted expertly. The staff was friendly and proffessional and got me in and out in good time.

May 17, 2019

Excellent care done right the first time.Dr Sandy is never rushed and explains everything very well. I completely trust them for my eye care.

Apr 11, 2019

Everyone is very friendly and knowledgeable

Apr 7, 2019

Great Optometrist office! Caring, thorough, professional services!

Mar 25, 2019

Very thorough exam in a friendly and knowledgeable atmosphere.

Mar 15, 2019

Excellent service. The staff was friendly, efficient, and no wait time.

Mar 6, 2019

Doctor Meffly and his group are second to none, they care about your comfort and with the utmost of respect. Shelly takes the time to help you with the decision of the best fit and style of glasses.

Mar 6, 2019

The docs are great, but the woman who did my intake needs to be retrained on how to take a person's blood pressure with the machine that they use. She did several things wrong which made my blood pressure appear much higher than it typically is. I kindly pointed out her mistakes and she laughed it off like it was no big deal. If the test result doesn't matter, then why do the test?

Mar 1, 2019

They are always respectful and seem to care about me and my needs. They rendered professional and quality services.

Feb 23, 2019

Everyone was very friendly and helpful from the beginning to the end!

Feb 23, 2019

Defiance Optometric Group is a great place for all of your eye care needs. Always very courteous and professional. I enjoy visiting with the staff and doctors during my visits. Very personable. They take the time to explain what they are doing and why. Would highly recommend.

Feb 13, 2019

The staff was well versed in vision insurance and made sure that I knew about a new benefit with Aetna Medicare, in addition to my VSP insurance. That was most appreciated. I was able to have my copay eliminated due to this new benefit.

Feb 1, 2019

I have been a patient since I was in grade school. Your service has always been pleasant and professional.

Jan 17, 2019

The staff is very friendly and efficient! They explained each step of the eye exam and answers all of my questions! Dr. Sandy is very nice and patient and answered all of my questions.

Jan 14, 2019

great service kind and polite people

Jan 11, 2019

Dr. Meffley met my needs and explained what he would be doing. Thanks.

Jan 10, 2019

Everyone was so friendly

Dec 23, 2018

Have been with Dr Burris then Dr Stein for many years. Will not change

Dec 20, 2018

Defiance Optometric is very professional and yet very personable. I have gone here for years and really appreciate Dr. Sandy and the staff.

Dec 20, 2018

Everyone was great and friendly. The doctor really takes time with you which is rare.

Dec 19, 2018

On time. Friendly and professional.

Dec 14, 2018

I received the usual high level of customer service and thorough patient care.

Dec 10, 2018

I have worked with Dr. Stein for 10years and I have always been pleased with her work. Leonard Myers

Nov 23, 2018

Everyone was very friendly and polite. I always look forward to my appointment with Dr. Sandy, I would suggest him to anyone in a heart beat!!!!!!! KEEP UP THE EXECELLENT SERVICE!!!!!!!

Nov 19, 2018

Have been going to this practice for 40 years and have complete trust in my doctor.

Nov 17, 2018

Very caring and friendly! I like that the doctors take their time with you & never make you feel rushed! Have been coming for years & the service keeps getting better and better!! Thank you for all you do!!!

Nov 15, 2018

Could you send me Kara’s prescrpition

Nov 14, 2018

I always look forward to my visit to see my eye doctor and his staff. Many thanks for your wonderful service Ramona Hill

Nov 14, 2018

Everyone seems very nice a very good eye doctor we recommend him to everyone

Nov 8, 2018

The service I get at Defiance Optometric is always very professional !

Nov 8, 2018

I have confidence in the provider and the support staff that they are wiling, ready and able to handle my needs professionally and courteously and are caring individuals.

Oct 22, 2018

The office is always so welcoming and efficient. I've gone here for many years and have nothing negative to say!

Oct 18, 2018

I am so grateful that l was abl to get a appointment so quickly.

Sep 19, 2018

Always come away happy with service I have been given

Sep 11, 2018

The friendly professional service is key. I receive a thorough exam in a relaxed setting and the glasses are great style and great fit. I trust my eyes to your group

Sep 1, 2018

Dr. Meffley is very knowledgeable, staff is friendly and very capable.

Aug 22, 2018

The new receptionist Roxanne is a gem very pleasant and a great personality always nice and willing to help your u with the needs I present. Great staff!!

Aug 18, 2018

The technician who fitted my classes was outstanding! Thank you.

Aug 17, 2018

My appointment was right on time, the staff is friendly, and Dr. Sandy is very thorough in his examination and explanations of eye health and changes that take place with aging.

Aug 13, 2018

Your staff is always so "happy & helpful" :) Very pleased and always appreciative of their help!

Aug 13, 2018

Dr Sandy asks a lot of questions & listens to you

Aug 9, 2018

I had a good appointment. Everyone treated me well.

Aug 9, 2018

Staff is always friendly and very helpful. They always take the time to listen to questions and concerns. Very knowledgeable and take the time and care to explain things.

Aug 8, 2018

The staff has always been friendly, helpful, and professional.

Aug 2, 2018

I didn't come in for an eye examination but only to have my glasses adjusted. I had an appointment for 3:30 and had to wait almost 40 minutes before I was seen. I realize the lady said it was due to people being on vacation but I feel that long a wait time is unacceptable.

Aug 2, 2018

It is always a worth while experience.

Aug 1, 2018

My latest visit to Defiance Optometric Group was great! The staff is always very pleasant, professional, and helpful. Dr. Sandy always takes the time to discuss any issues and/or concerns I may be having with not just my eyes/eyesight but also my overall health. His recommendations are always helpful and knowledgeable.

Jul 20, 2018

Great professional Eye Care.

Jul 12, 2018

Visit went quickly and painlessly. Friendly crew.

Jul 11, 2018

Dr. Meffley is excellent!

Jul 4, 2018

Very friendly and professional staff. Dr. Meffley spent time explaining my condition and answering my questions.

Jun 25, 2018

Highly recommend. Very professional staff. Excellent service!

Jun 23, 2018

They were very nice got me with another doctor

Jun 9, 2018

I've been with Dr. Sandy for years he's great personable and professional. The technician lady's are very knowledgeable about what your insurance will allow and they will help you get the most out of your visit, very friendly as well

Jun 4, 2018

I an treated with respect and kindness and always listened to. Never rushed through and given as much time as I need to make decisions when necessary. The staff is very knowledgeable, friendly and kind

May 28, 2018

i love the way i was treated and understood my problem with my eyes

May 17, 2018

I've always been very pleased with Dr. Sandy and staff at Defiance Optometric. They are always pleasant and courteous, and patient and helpful when it comes to choosing new frames.

May 7, 2018

Glad to keep you informed of my thoughts. Hope all who work there will enjoy the "Scrubbies" I gave. Keep me informed on line if any need more. They will always be given to all for FREE.

May 5, 2018

Fast, easy diagnosis and referral for cataract consult.

Apr 23, 2018

Everyone was very friendly and professional. Service was timely, no long wait

Apr 18, 2018

I have been with Dr. Sandy since i was in 2nd class. He is an awesome Doctor

Apr 6, 2018

Dr. Tom Sandy gives a very thorough eye exam. He explains all procedures in language easily understood by the patient and the patient never feels rushed. Office staff are very friendly and everything is run with utmost efficiency. We willingly travel about an hour to visit Dr. Sandy since we feel that we receive a much better eye exam than we do at any of our local providers.

Mar 31, 2018

WELL WORTH THE DRIVE AND TIME TO RECEIVE THOROUGH PROFESSIONAL EXAM BY A KNOWLEDGEABLE FRIENDLY STAFF.

Mar 8, 2018

Everyone was really nice

Mar 4, 2018

Very friendly personnel and a fantastic Dr. Meffley and Bonnie F.

Mar 4, 2018

Dr Sandy has always been very good to me. The office staff and eyewear technicians also do an outstanding job.

Mar 1, 2018

They got me in right away, and were very good in making me feel like they really cared about my problem.

Feb 26, 2018

Appts are always on time and the staff is always nice and good with children.

Feb 11, 2018

The Defiance Optometric Group have been a great help for me in my eye care. Dr. Meffley and the girls who help with my glasses are always very kind and helpful!

Jan 24, 2018

Good service! I always enjoy my eye appointment with this group.

Jan 17, 2018

Defiance Optometric Group has always met or exceeded my standards in care and friendliness. They're upfront and take care of all of my questions.

Jan 15, 2018

Dr. Meffley reviewed the prescription he prescribed from our December meeting at my request due to difficulty in focusing intermediate and short range distance. As usual he was very attentive and detailed in his review.

Jan 7, 2018

Dr. Stein, Kelly, & staff provide excellent, dependable, courteous services.

Dec 23, 2017

Staff is amazing. Make me feel like a friend not just a patient

Dec 22, 2017

Dr Stein is the best. She took time to answer my questions. She's very informative and did some research specific to me before seeing me that morning. The staff is always friendly, & I've always been greeted with a smile. Very comfortable!

Dec 18, 2017

I have trouble getting around. When I arrived they took me right away. I appreciate not having to get up and down fewer times.

Dec 16, 2017

I received the same courteous, knowledgeable service as in the past throughout the organization.

Dec 4, 2017

Excellent staff and service by Dr. Stein and staff. Leonard Myers

Nov 22, 2017

I have been a patient of Defiance Optometric Group for 40 years, regardless of where I have lived and worked throughout the US, Canada and South America. The skill and knowledge of Dr. Meffley is second to none, but when you add the high level of customer service to the equation, Defiance Optometric Group is quite simply the best option for eye care anywhere. The customer service team have always treated me like I was the only and the most important customer, taking time to advise and guide me in my selection of frames and options for my lenses. I have a difficult vision Rx and I trust the recommendations and advice that I receive from the entire staff. Without a doubt, their goal is to correct my vision and provide the best possible frames and lenses and customer service to ensure that I can see clearly and my eyes are protected. Choosing another provider for your eye care is.....well....very nearsighted!

Nov 8, 2017

Always a pleasant place to be! and they want everything to be 100% to my liking!

Oct 26, 2017

Staff is always friendly, knowledgeable and makes you feel as though they truly care about your optical health; but about you personally.

Oct 25, 2017

Have been blessed for a lot of years with Dr. Sandy and his staff.

Oct 23, 2017

The exam was complete. The explanations were complete and very understandable. Great Service. Keep up the good work. You should have been number one this year as well. I can not explain how you were not.

Oct 13, 2017

I would prefer getting just one reminder by phone and email.

Oct 13, 2017

The doctors, technicians, and receptionists excel in their professionalism while providing a friendly and helpful atmosphere. Dr. Stine and the staff put me at ease each time I have an eye exam, need a new prescription,etc..As busy as Dr. Stine is, she always takes time to answer my questions in a polite and respectful manner.I would highly recommend the Defiance Optometric Group to anyone seeking excellent eye care.

Oct 10, 2017

Great group of people to deal with!

Sep 27, 2017

We really enjoy our visits to your office. Everyone is very knowledgeable and professional about their jobs. You treat customers like family. We've been coming to your office for years and would recommend it to anyone!

Sep 27, 2017

Always ready to help and are really great people working there. Have gone there for years and have no plans to change. They are super.

Aug 24, 2017

My family and i have been a patient there with Dr. Sandy for 12 years or so. I will not change that.

Aug 21, 2017

Love all the staff, they are always so helpful, kind and courteous!

Aug 21, 2017

Efficient service; pleasant staff;

Jul 28, 2017

Always very helpful when contacting them.

Jul 27, 2017

I was able to get in right away as I thought a piece of my contact was still in my eye. Great service!!

Jul 7, 2017

It's always a pleasure to have my appointment with you people! You are all very pleasant and friendly and make a person feel right at home!

Jun 30, 2017

Staff is so great!! Shelley and Susan really know their stuff! Bonnie is so friendly!

Jun 15, 2017

Everyone was very professional. I always feel like I am the only one focused on at the time of my appointments. I never feel like the appointment is rushed.

Jun 12, 2017

Everyone was kind and respectful. Everyone was ready to answer questions and I did not feel rushed or ignored. I am grateful for such a good experience

Jun 3, 2017

Knowledgeable and caring. Friendly and caring.

May 5, 2017

I had a excellent experience.

Apr 7, 2017

The staff is very professional and FRIENDLY. Not only is the Doctor very thorough, he acknowledges your concerns and addresses them. The fitting assistants graciously listen to your preferences and assist you in choosing a frame, even if it takes you an extended amount of time.

Apr 1, 2017

5 star all the way! The staff takes very good care of me and all my family members!

Mar 25, 2017

Great team of professionals!

Mar 16, 2017

FOR SEVERAL YEARS HAVE MADE THE EXTRA DRIVE TO OBTAIN EYE EXAMS AND SERVICE. FRIENDLY, PROFESSIONAL ATTENTION FROM SCHEDULING TO COMPLETION. COMPLETELY SATISFIED WITH ALL PHASES OF THE PRACTICE.

Mar 6, 2017

Very nice staff. Knowledgeable and willing to answer questions. Always professional. Dr. Stein to the point and has a great bedside manner, which means alot. Would highly recommend this group for eye care needs.

Feb 9, 2017

HIgh level of trust in Dr Sandy and his staff to properly diagnose and fit our glasses.

Feb 3, 2017

Very thorough eye exam. Very friendly patient contact with no feeling of being rushed. Patient leaves with a true sense of quality care being provided.

Jan 10, 2017

Very professional and friendly staff.

Jan 7, 2017

Been seeing Dr. Meffley for many years now and he makes a person feel very important, not just another patient.

Jan 6, 2017

Your staff have always treated me with respect and great courtesy. I am always satisfied with my visits. Dr Meffley is an exceptional optometrist and will remain my Dr. as long as he continues his practice.

Jan 6, 2017

For over 30 years my wife and I have enjoyed the friendly and capable service provided by the Defiance Optometric Group. We would recommend the Group to anyone.

Jan 2, 2017

Very polite, helpful staff

Jan 2, 2017

Defiance Optometric Group is an excellent service for eye care and glasses recommendations. Every time I have had an appointment with Defiance Optometric, I have always left with greater knowledge about my eyesight. Whenever I have needed new glasses, they have arrived within 2 weeks after my appointment, and they have corrected my vision perfectly.

Dec 22, 2016

Dr. Stein is very good. Several years ago I had a detached retina. The eye surgeon who corrected the problem told me that Dr. Stein was very competent and to contact her if I have any problem.

Dec 19, 2016

Appointments are always on time and a nice experience!

Dec 15, 2016

Efficient, friendly and helpful

Nov 30, 2016

I am very comfortable and confident about the services provided.

Nov 30, 2016

Everyone at Defiance Optometric Group were helpful and friendly! It was nearly closing time, but they took extra time to help me better understand my vision insurance benefits so that I could get the most of them.

Nov 17, 2016

I have always been well pleased with the service.

Nov 10, 2016

I've been a patient in this office for over 30 years. I have always had outstanding care. I have complete confidence in this warm, professional office. Dr. Meffley is a thorough and excellent practitioner, with the newest techniques always being implemented in his practice.

Nov 7, 2016

no problem, well done, good experience

Oct 31, 2016

Very efficient and professional.

Oct 31, 2016

There is a wonderful balance between professionalism and friendliness. I never feel rushed. Everyone from the reception desk to each assistant up to Dr. Stein is very attentive to my questions. My exams are always thorough and the results are well-explained. Without reservation I would give to anyone my highest recommendation to the Defiance Optometric Group. I appreciate all the excellent work and sincerity on behalf of the health of my eyes.

Oct 29, 2016

Each technician and Dr. Stein were very helpful and courteous. Thank you.

Oct 27, 2016

Everyone seems very nice,and understanding. I have anxiety,and they seem to put me at ease,feel comfortable going there.

Oct 22, 2016

I always look forward to my visit with Dr. Sandy and his team. They are always very kind and most helpful.

Sep 19, 2016

Nice staff, no complaints in general. The optometrists might make you wait five or ten minutes, but they are pretty quick and knowledgeable. Exams for contacts and glasses combined run 145 bucks (without insurance) so that might be something to think about. I expected it to run about a $100 price tag based on Google searches, but maybe your insurance will make it cheaper, I don't know. I didn't really find out the price until they swiped my card.

Sep 4, 2016

very good ==appointment went very well

Aug 27, 2016

I could not ask for better service. Thank you, especially Shelly. She knows how to fit my glasses and goes above and beyond to help me.

Aug 17, 2016

Excellent service and a fun and caring atmosphere!

Aug 7, 2016

Everyone was very friendly and helpful.

Jun 24, 2016

Excellent care and very friendly service.

Jun 23, 2016

Jake was very impressed that when he went to pick up his contacts that the staff knew his name and didn't have to ask. I am always impressed with the knowledge of the staff about insurance. They do their best to make the insurance work in my best interest. I thank you so much for that.

Jun 10, 2016

I have always received great service during my eye appointments. Thank you! -Katelyn Dumire

Jun 10, 2016

Was greeted promptly. Seen immediately. Staff very friendly, and helpful. very knowledgable in all my questions. Had great wisdom and suggestions on showing me the glasses frame/style, etc, I was looking for. Very pleased.

Jun 6, 2016

I always feel like family when I visit. I'm always treated with respect and well taken care of as they found benefits I didn't know I had.

May 29, 2016

Great Visit! I don't really understand what you want here!!

May 21, 2016

Front desk staff greeted me promptly and friendly. Assistant administered initial tests professionally. Dr. Sandy did a thorough job of explanation of the tests results in laymen terms. My total office time was about 30 minutes.

May 16, 2016

Dr. Sandy and staff did a great job

May 5, 2016

I am always treated friendly and professionally.

May 3, 2016

Dr Meffley is always a good listener. I see him every two years for an eye exam. He always takes time to get to know me as well as examining my eyes. The office staff are also congenial and professional.

Apr 20, 2016

I was satisfied with the visit.

Apr 8, 2016

The pretester could have been more friendly and explained what she was going to do before she did her testing. She needed a smile on her face.

Apr 3, 2016

All personal are very professional.

Mar 31, 2016

Dr Meffley will always remain my optometrist. He is superb.

Mar 18, 2016

Dr.Sandy was great at taking care of my left eye.and i have nothing else to add at this time. thank you

Mar 13, 2016

I really appreciated that your technician was able to repair the glasses I had stepped on and was unable to use. They were my favorite pair of glasses and having them again made my day! Too many optical groups don't do repairs and that's always an appreciated perk. Thank You very much.

Mar 4, 2016

PROMPT,FRIENDLY,COURTEOUS,PROFESSIONAL STAFF AND DR. A GOOD PLACE TO DO BUSINESS.............JAMES MARTZ

Mar 3, 2016

Thank you for the professional and kind way you always greet and treat us.

Feb 28, 2016

Excellent - she was so helpful and nice!

Feb 22, 2016

Over the years, I have very much appreciated the patience, knowledge and thoroughness of Dr. Stein. Also over the years, I have very much appreciated the helpfulness, knowledge and experience of Shelly in you front area. Your front office staff has always be helpful and welcoming. Please let them all know their appreciated. Gino Silvestri

Feb 17, 2016

Never any complaints, we love Defiance Optometric!

Feb 13, 2016

I appreciated all the time Dr. Meffley spent with me. He explained every step of the exam and thoroughly answered any question I had. Thank you very much for your patience, knowledge, and talent.

Feb 6, 2016

Staff is very friendly and helpful. Shelly is awesome when it comes to adjusting and choosing frames.

Feb 4, 2016

Things are great the way they are.

Jan 21, 2016

Great visit. Came in late and still got me in. Good to be back with this group. Had some bad experiences with other practices

Jan 20, 2016

every thing was explained and all questions answered. Tech even looked up policy and got me discounts on frames and lenses.

Jan 18, 2016

I feel that everything went very well!

Jan 14, 2016

I was happy with everything! Keep up the good work!

Jan 14, 2016

Friendly staff & state of the art exams!

Jan 11, 2016