Defiance Optometric Group
Dr. Stein & Dr. Short
315
Reviews
Dr. Stein and her staff are professional, courteous, kind and helpful!
Jul 26, 2022
I absolutely loved the care, the quality of time spent, and the knowledge provided to me by Dr. Short. I would highly recommend her.
Jul 24, 2022
Very nice and helpful team! The knowledge of the staff on eye issues and equipment to fine tune my ability to see clearly with my new glasses was phenomenal. Thank you!!
Jul 11, 2022
I was very pleased to be able to get my glasses adjusted with in such a short time after I called. Since I was in Defiance running errand & going to appointments. You have the best employees.I do miss the ones who have retired. The new ones are just as nice and also,do well in their positions.
Jun 15, 2022
As always, I received a professional experience from a new optometrist (for me) and she was very good. She covered the important aspects of my eye health and i am comfortable with her prognosis.
Jun 3, 2022
Dr Stein was very attentive and addressed my issues and concerns.
May 27, 2022
My appointment at the Defiance Optometric Group was a very positive experience. They were all polite, professional and helpful. Dr. Stein did a very thorough examination. The care was done with kindness and concern
May 17, 2022
Dr Short is very nice and professional.You can tell that she cares about her patients. I would highly recommend her.The girls at the front desk were very nice and they greet you when you walk in.Did not have to wait very long,They got me in very quickly
May 12, 2022
Dr Stein is very knowledgeable, and kind. Spends time me and always has time to answer questions and discuss any issues.
May 6, 2022
Dr. Stein is very thorough, listens well and answers any questions one has.
Apr 28, 2022
I have complete confidence with the staff and doctor. I never feel like they are doing anything to get me to buy new glasses.
Mar 17, 2022
I had an appointment time and waited 15 minutes as I watched the girl that took care of me do some sort of frame inventory. Not good customer service. Also, when I arrived one person on phone, three others chatting and no one said, be with you in a minute. Not the Meffley’s office service I am used to receiving. Sad
Mar 4, 2022
Excellent vision testing procedures and immediate feedback of results.
Feb 21, 2022
Very professional and prompt with appointments
Jan 28, 2022
The visit was great but couldn’t get into the portal
Jan 17, 2022
Amazing! I came here after a poor experience not getting the attention my eyesight needed and Dr. Stein answered/addressed every concern.
Jan 10, 2022
Very nice people and quite efficient!
Dec 30, 2021
We have been patients of your practice since you were out in the plaza on Second St. You continue to have great, knowledgeable employees who care about their patients.
Dec 28, 2021
Dr. Stein was very thorough and professional.
Dec 9, 2021
Friendly staff, I was in and out in good time, and very thorough and explained exam.
Nov 22, 2021
My wife and I have consistently received an extremely high level of quality customer service from all of the doctors. The staff at the front desk is equally helpful and willing to go out of their way to provide customer support.
Nov 15, 2021
Dr. Stein is always so kind to help me with questions and problems that I have. Thank you so much!
Nov 4, 2021
Dr. Short was so friendly and personable I felt totally at ease with her and this was our first meeting.
Oct 31, 2021
Unsatisfactory appointment with no answers.
Oct 28, 2021
Professional and very friendly. I trust my site with Dr. Stein
Oct 24, 2021
Very professional and on time appointment,
Oct 23, 2021
The new eye Dr is very nice.She listens and is very patient.and very professional. Would go back to her.
Oct 20, 2021
The staff greeted me immediately as I walked into the office. They were very friendly and used my name to welcome me. I was escorted back to the exam room at my appointment time without any delays. Dr. Sandy reviewed my exam results using language I understood. I also received a PDF with a recap of my exam results.
Oct 15, 2021
very pleased with visit and time that was taken to help me select new frames
Oct 15, 2021
Defiance Optometric is a great place and have wonderful people that work there.
Oct 6, 2021
Excellent ! Dr Stein made me feel very comfortable.
Oct 5, 2021
every aspect of my visit was relaxing and I felt they were all acting in a friendly and professional manner!!!
Sep 24, 2021
Great care and customer consideration.
Sep 23, 2021
Everyone working there is very professional and friendly!
Sep 19, 2021
It was a very good feeling and so glad to know my eye would heal just fine with time.
Sep 10, 2021
Very professional and courteous staff
Sep 6, 2021
This is an excellent office for eye exams and eye frames. The only reason we can not recommend to our family and friends is the distance from our home (one hour away.)
Sep 3, 2021
Was not impressed with them not being able to order a new bow for my glasses that were only few months old...got the package deal for a set of glasses and when they broke they said no warranty on them.so I'm stuck with broke glasses until I can afford new.even brought in my older ones thinking they could use part from them.to fix mine and ended up with those in pieces also.
Aug 14, 2021
Making an appointment to get my glasses adjusted is ridiculous. We have never done it before. There was no one in line before me or after. When my glasses need adjusted they need it right away not a week or three weeks later like my granddaughter had to wait. If someone wants an appointment fine but we should be able to walk in when we need to. If we have to wait for a little bit so be it. We have been coming there for over 50 years and never had to make an appointment for adjusting frames. Sometimes we had to wait and other times we got right in. Very disappointed in New policy.
Jun 30, 2021
I was provided the usual excellent customer service with prompt attention and quality work to improve the fitting of my glasses.
Jun 25, 2021
Dr Stien and Susan did a great job of caring for my needs at my appointment. My vision check up and Susan in selection of my new glasses.
Jun 24, 2021
Doctors and staff are always friendly. The wait time is short starting with the waiting room and the doctor coming in.
Jun 17, 2021
Dr Sandy is very personable and knowledgeable in all that he does.
Jun 15, 2021
Very good service .took reasonable amount of time
Jun 14, 2021
I was greeted nicely and had VERY LITTLE wait time to see the doctor.everyone was very professional and friendly.
Jun 10, 2021
Called for last minute medical eye problem. It was a few minutes to closing time. Dr Sandy and his staff graciously and professionally assisted and immediately saw me and resolved the issue. If not for him and his caring staff the problem could have become much worse and damage to the eye could have happened. Or a trip to Urgent Care or the ER would have been the next step. This made the evening so much better.
May 24, 2021
Very nice. The doctor is very nice and professional.the staff seems nice also. Didn't have to wait very long to get in
May 17, 2021
We would recommend Defiance Optometric to all our friends and loved ones, except for the fact that it is so far from Bluffton. We do give Defiance Optometric a five star for all their services; we have never been disappointed.
May 10, 2021
I absolutely appreciate how they all make it almost like a Family atmosphere. You walk in not only are they effect they give a warm smile and there's nothing uncomfortable about the place. That itself speaks volumes to those who have children. The Drs are respectful and kind. I would recommend the Defiance Optometric Group to friends and family and anyone else who is new to the area. They are the Best and extremely well priced.
Apr 30, 2021
I felt my appointment was good and professional.
Apr 24, 2021
Dr Meffley Greatly appreciate such a detail-oriented and knowledgeable doctor. I hope future doctors in this office maintain his example of professional service to the community. Patricia
Apr 19, 2021
Everyone is friendly, professional and welcoming.
Mar 25, 2021
Very prompt service and everyone is always pleasant and courteous. I feel that I get a thorough exam and know my eyes are taken care of.
Mar 25, 2021
I’ve seen Dr. Meffley his entire career in Defiance. As he has now retired, I was a little concerned about seeing a different doctor. Dr. Sandy has been wonderful, professional and personable. The office staff is very understanding and accommodating.
Mar 19, 2021
always treated very well and all my needs are met
Mar 18, 2021
I had a very nice experience at this place. I will go back!
Mar 15, 2021
Defiance Optometric Group is always very kind and helpful! I feel they are top notch optometrist that put the customer first.
Mar 15, 2021
I have only good to say. I have been going to this place since 1975.
Mar 12, 2021
Complete and comprehensive care on a personable level
Feb 24, 2021
Everyone at the office was very pleasant, kind, and efficient.
Feb 15, 2021
Defiance Optometric is always friendly and do a fantastic job in adjusting my glasses when needed! They are alway very helpful when I need to pick out new frames and tell me which is the better option to help me save $ on good quality Glasses!
Jan 25, 2021
Was given a same day appt. because my glasses were broken. I was able to wait until a solution was found.
Jan 25, 2021
Dr. Stein was professional and thorough with her eye exam for me.
Jan 12, 2021
Always good. A caring service provider.
Dec 25, 2020
Got in right away. The doctor is very nice and he listens if you have any kind of problems with your eyes. Would recommend them. The staff seem nice also
Dec 18, 2020
All was good, very pleased with everyone.
Dec 16, 2020
Dr Stein was very professional in her examination and in answering all my questions.
Dec 14, 2020
the office staff are professional ,and friendly , the wait time to see your optometeric team is minimal..
Dec 11, 2020
Dr. Sandy and staff are very professional and knowledgeable and provide excellent customer service.
Dec 11, 2020
Friendly, knowledgable staff that look forward to giving you the best possible experience when you visit their office!
Nov 22, 2020
It would have been nice to have been told "upfront" that I was receiving tier 4 lenses with my new glasses before I ordered them. They cost me considerably more "out of pocket"! Aside from that, it's been a good experience.
Oct 19, 2020
I always enjoy seeing Dr Stein & her staff. They are pleasant & friendly as well as professional.
Oct 16, 2020
i went in to get a pair of glasses Emma was very helpful but haven't heard back was to call me either Friday later afternoon or Saturday this is Tuesday morning haven't heard from yet
Oct 6, 2020
The doctor always takes time to explain things in detail and to answer my questions. They have worked with me on every occasion to get my new glasses just right.
Oct 5, 2020
Drs. and Staff are friendly, caring and kind. Dr. Sandy and Dr. Stein (as I’ve seen them both) are thorough and genuinely concerned about one’s eye health. I wouldn’t go anywhere else for my eye care!
Oct 2, 2020
Very short wait time, everybody was very polite and professional.
Sep 26, 2020
Great friendly people who strive to help. Dr. Sandy did a complete examination taking time to ask questions and to explain what he was doing and looking for.
Sep 24, 2020
Everyone at Defiance Optometric Group is friendly to the patients. Dr. Sandy treats you with kindness, professionalism, and like family. He was honest about my situation, and did not push me to change lenses because it would not help correct my current vision issues. I appreciate that he supported my decision.
Sep 7, 2020
I was very pleased with my visit. My childrens eye doctor is awesome and the staff is great. The facility was very clean and I felt safe taking my kids there.
Aug 14, 2020
Very nice staff, great doctor, and a very clean office. I felt very comfortable taking my kids there.
Aug 14, 2020
Thank you for working me in for the repair of my glasses.
Aug 3, 2020
I have been a patient at this business for over 35 years. The staff is friendly, the optometrists are thorough and explain with easy to understand language. Will continue to support this local business, even though we drive 25 miles to get there!!
Jul 20, 2020
Very helpful. Always answers my questions. .
Jul 20, 2020
Dr. Stein and the staff at Defiance Optometric Group are my favorite doctors office to work with. She noticed problems very quickly and got me sent to the correct specialist so the issues could be properly dealt with. I will gladly make the 1 hour drive for my appointments anytime. I'm sure I could find an optometrist closer but I don't want to.
Jun 29, 2020
We have gone to this office for a very long time. They are helpful, kind and considerate. I feel we have always received great service and they listen to what I have to say. Love this office and the people who work here.
Jun 29, 2020
I received the usual excellent customer service and professional care during my appointment.
Jun 29, 2020
Very nice and knowledgeable staff. Always friendly and helpful.
Jun 26, 2020
Gentle and caring. Excellent care given.
Jun 10, 2020
The optician I saw recently was very friendly and helpful. It's good to be able to come to the office again after a long period of time. P.S. (The question about medical conditions does not apply to this visit.)
Jun 8, 2020
Everyone was friendly. Didnt wait very long they took me in right in.Dr is really nice too answer my questions and took time to listen.
Jun 8, 2020
I was very pleased with the thoroughness the staff had with me from the eye exam through to helping me pick out new frames. Everyone was very professional and took time to explain what he/she was doing and what the results were. My appointment was at 2:30. I arrived a bit earlier and didn't have to wait long before the technician began to check my eyes. I got home just after 4:30. I couldn't believe I had been at the eye doctor's office for 2 hours! It was a good experience and I will share that with my friends.
Jun 8, 2020
I picked up my glasses and believe the prescription is better than my previous glasses. I was pleased with the Dr’s prescription. I also picked up my granddaughter’s glasses per my daughters request. She also asked for her contact lens prescription because they weren’t able to fit her with them. My daughter wears contacts and could teach her how to use them while waiting out time for this Covid situation to pass. I was told they we’re not allowed to release them until they showed her how to use them and check them out. She actually could have received the contacts, shown by her mom how do use them, and when this Covid has passed, come in for another check up. It seemed to me this is a money trail situation as my daughter would be charged $150 for this demonstration and rechecking. After I heard this news it was very disheartening to me. We don’t know when this situation Covid will be lifted and to have the benefit of my granddaughter wearing her contacts would’ve been nice.
Apr 10, 2020
dr sandy was very friendly, worked efficiently to assess my vision and extremely knowledgeable about my special health issues as related to my vision concerns.
Mar 16, 2020
Friendly staff, and very streamlined with very little waiting for the doctor to do his work on you.
Mar 11, 2020
No waiting. Staff and Dr Stein made me feel important to them. Kind and friendly and caring. Thanks!
Mar 9, 2020
Staff is always super nice and helpful!
Mar 6, 2020
Walked in to schedule appointment for a present concerned eye issue. The receptionist checked the schedule as was able to get me in in 15 minutes! My first visit with Dr. Sandy’s was very informative and comfortable.
Mar 6, 2020
Very impressed with Dr. Stein. It was the first time seeing her. Was a good experience. Took care of all my vision needs that day.
Feb 11, 2020
I have always had great service from Defiance Optometric and will continue to use them for my eye care!
Feb 5, 2020
i had told them what problems i was having and was able to get me in right away to have my eyes checked
Jan 19, 2020
Defiance Optometry has provided sight care to my family since I was in grade school. Each Doctor has been professional in their work and recommendations.
Jan 17, 2020
Our family has appreciated the excellent service we have consistently received from the staff and especially myself from Dr. Dan Meffley. Wishing him the best in retirement.
Dec 24, 2019
Super friendly staff and Dr. Sandi takes time to explain everything. They even let me try several contacts to understand which works best for my daily activity. Overall a wonderful experience!
Dec 11, 2019
My appointment was very enjoyable. Everyone was helpful and polite. Have a happy holiday
Dec 5, 2019
I only rated an 8 because I have only seen Dr. Meffley. I would highly recommend him with a 10.
Nov 21, 2019
Everyone is friendly didnt have to wait very long. They greet you when you come in, everyone doing their job and didn't see any gossiping love that the.Dr listens to what you have to say
Nov 16, 2019
Dr. Meffley and Staff are professional, thorough, friendly. They are genuinely concerned about my eye health and always go the “extra mile.” They are also readily available if you need contacts or eyeglasses repair. I highly recommend Defiance Optometric Group!
Nov 10, 2019
Wonderful visit. Everyone had the patience of a saint. They explained things in detail and took the extra care in helping me make difficult decisions.
Nov 8, 2019
I appreciate the way Dr. Meffley explains the examination and details what is going on with my eye. His helpful hints on things I can do at home to make it better. Thanks Dan.
Oct 18, 2019
I needed help over the Labor Day weekend for a severe problem in my one eye. Dr. Stein was terrific in helping me for the following couple weeks. She was very caring and provide excellent care.
Oct 4, 2019
I have been seeing you guys ever since I have been in Kindergarten or first grade and you guys make me feel very comfortable.
Sep 8, 2019
The staff is always very professional and friendly. They listen and address your concerns quickly.
Sep 5, 2019
Dr, Stein was wonderful, She saw me Sat,. Sun. and Mon. over. Labor Day weekend because of a severe eye problem I had. Each day it got a little better. I really appreciate her caring concern.
Sep 2, 2019
Dr. Sandy is very professional, knowledgable, and friendly.
Aug 15, 2019
The entire staff is great - from the time we (my husband and I do back to back Saturday appointments) walk in to the time we leave. Getting scheduling reminders, appointment info through post-exam follow-ups online allows us to make direct contact when most convenient for us. Wait time on arrival is minimal but would seem too long except that as I was the second appointment for the same doctor between my husband and me; he was taken back in less than five minutes.
Aug 13, 2019
Love the doctor. Not only is she thorough and my daughter in law but she is treats everyone as if they were her parents. We're proud of her.
Aug 12, 2019
The staff is very professional & friendly . Plus they are honest about what frames look best on me.
Jul 27, 2019
Have great confidence in Dr. Meffley and his expertise. I did have some longer wait times than usual.
Jul 19, 2019
very helpful in getting insurance approved
Jul 17, 2019
Would never want to go elsewhere. Everyone treats me like part of a family. So caring and such good advice. When I arrive, while I am there, and when I leave always a warm greeting and a smile. Dr. Stein, Shelly, Sharon and rest of staff are top notch.
Jul 10, 2019
I was very satisfied with my appointment
Jul 6, 2019
Dr Tom is great ! We will miss Bonnie very much in her retirement .. don’t let Dr Tom ever retire !!
Jun 27, 2019
Dr Meffley is great. Very informative and takes time to discuss issues
Jun 19, 2019
the staff is very friendly and educated. I feel very comfortable when visiting
Jun 10, 2019
Everyone seems very nice. Thankyou for seeing me in at the last min.
Jun 1, 2019
I arrived for my appointment and after updating my profile I was seen right away.
May 30, 2019
Love the professionalism, courtesy and excellent service we receive at Dr. Stein's office. She & her staff are superb!
May 28, 2019
My glasses were done earlier than promised and fitted expertly. The staff was friendly and proffessional and got me in and out in good time.
May 17, 2019
Excellent care done right the first time.Dr Sandy is never rushed and explains everything very well. I completely trust them for my eye care.
Apr 11, 2019
Everyone is very friendly and knowledgeable
Apr 7, 2019
Great Optometrist office! Caring, thorough, professional services!
Mar 25, 2019
Very thorough exam in a friendly and knowledgeable atmosphere.
Mar 15, 2019
Excellent service. The staff was friendly, efficient, and no wait time.
Mar 6, 2019
Doctor Meffly and his group are second to none, they care about your comfort and with the utmost of respect. Shelly takes the time to help you with the decision of the best fit and style of glasses.
Mar 6, 2019
The docs are great, but the woman who did my intake needs to be retrained on how to take a person's blood pressure with the machine that they use. She did several things wrong which made my blood pressure appear much higher than it typically is. I kindly pointed out her mistakes and she laughed it off like it was no big deal. If the test result doesn't matter, then why do the test?
Mar 1, 2019
They are always respectful and seem to care about me and my needs. They rendered professional and quality services.
Feb 23, 2019
Everyone was very friendly and helpful from the beginning to the end!
Feb 23, 2019
Defiance Optometric Group is a great place for all of your eye care needs. Always very courteous and professional. I enjoy visiting with the staff and doctors during my visits. Very personable. They take the time to explain what they are doing and why. Would highly recommend.
Feb 13, 2019
The staff was well versed in vision insurance and made sure that I knew about a new benefit with Aetna Medicare, in addition to my VSP insurance. That was most appreciated. I was able to have my copay eliminated due to this new benefit.
Feb 1, 2019
I have been a patient since I was in grade school. Your service has always been pleasant and professional.
Jan 17, 2019
The staff is very friendly and efficient! They explained each step of the eye exam and answers all of my questions! Dr. Sandy is very nice and patient and answered all of my questions.
Jan 14, 2019
Dr. Meffley met my needs and explained what he would be doing. Thanks.
Jan 10, 2019
Have been with Dr Burris then Dr Stein for many years. Will not change
Dec 20, 2018
Defiance Optometric is very professional and yet very personable. I have gone here for years and really appreciate Dr. Sandy and the staff.
Dec 20, 2018
Everyone was great and friendly. The doctor really takes time with you which is rare.
Dec 19, 2018
I received the usual high level of customer service and thorough patient care.
Dec 10, 2018
I have worked with Dr. Stein for 10years and I have always been pleased with her work. Leonard Myers
Nov 23, 2018
Everyone was very friendly and polite. I always look forward to my appointment with Dr. Sandy, I would suggest him to anyone in a heart beat!!!!!!! KEEP UP THE EXECELLENT SERVICE!!!!!!!
Nov 19, 2018
Have been going to this practice for 40 years and have complete trust in my doctor.
Nov 17, 2018
Very caring and friendly! I like that the doctors take their time with you & never make you feel rushed! Have been coming for years & the service keeps getting better and better!! Thank you for all you do!!!
Nov 15, 2018
I always look forward to my visit to see my eye doctor and his staff. Many thanks for your wonderful service Ramona Hill
Nov 14, 2018
Everyone seems very nice a very good eye doctor we recommend him to everyone
Nov 8, 2018
The service I get at Defiance Optometric is always very professional !
Nov 8, 2018
I have confidence in the provider and the support staff that they are wiling, ready and able to handle my needs professionally and courteously and are caring individuals.
Oct 22, 2018
The office is always so welcoming and efficient. I've gone here for many years and have nothing negative to say!
Oct 18, 2018
I am so grateful that l was abl to get a appointment so quickly.
Sep 19, 2018
Always come away happy with service I have been given
Sep 11, 2018
The friendly professional service is key. I receive a thorough exam in a relaxed setting and the glasses are great style and great fit. I trust my eyes to your group
Sep 1, 2018
Dr. Meffley is very knowledgeable, staff is friendly and very capable.
Aug 22, 2018
The new receptionist Roxanne is a gem very pleasant and a great personality always nice and willing to help your u with the needs I present. Great staff!!
Aug 18, 2018
The technician who fitted my classes was outstanding! Thank you.
Aug 17, 2018
My appointment was right on time, the staff is friendly, and Dr. Sandy is very thorough in his examination and explanations of eye health and changes that take place with aging.
Aug 13, 2018
Your staff is always so "happy & helpful" :) Very pleased and always appreciative of their help!
Aug 13, 2018
Dr Sandy asks a lot of questions & listens to you
Aug 9, 2018
Staff is always friendly and very helpful. They always take the time to listen to questions and concerns. Very knowledgeable and take the time and care to explain things.
Aug 8, 2018
The staff has always been friendly, helpful, and professional.
Aug 2, 2018
I didn't come in for an eye examination but only to have my glasses adjusted. I had an appointment for 3:30 and had to wait almost 40 minutes before I was seen. I realize the lady said it was due to people being on vacation but I feel that long a wait time is unacceptable.
Aug 2, 2018
My latest visit to Defiance Optometric Group was great! The staff is always very pleasant, professional, and helpful. Dr. Sandy always takes the time to discuss any issues and/or concerns I may be having with not just my eyes/eyesight but also my overall health. His recommendations are always helpful and knowledgeable.
Jul 20, 2018
Very friendly and professional staff. Dr. Meffley spent time explaining my condition and answering my questions.
Jun 25, 2018
Highly recommend. Very professional staff. Excellent service!
Jun 23, 2018
They were very nice got me with another doctor
Jun 9, 2018
I've been with Dr. Sandy for years he's great personable and professional. The technician lady's are very knowledgeable about what your insurance will allow and they will help you get the most out of your visit, very friendly as well
Jun 4, 2018
I an treated with respect and kindness and always listened to. Never rushed through and given as much time as I need to make decisions when necessary. The staff is very knowledgeable, friendly and kind
May 28, 2018
i love the way i was treated and understood my problem with my eyes
May 17, 2018
I've always been very pleased with Dr. Sandy and staff at Defiance Optometric. They are always pleasant and courteous, and patient and helpful when it comes to choosing new frames.
May 7, 2018
Glad to keep you informed of my thoughts. Hope all who work there will enjoy the "Scrubbies" I gave. Keep me informed on line if any need more. They will always be given to all for FREE.
May 5, 2018
Fast, easy diagnosis and referral for cataract consult.
Apr 23, 2018
Everyone was very friendly and professional. Service was timely, no long wait
Apr 18, 2018
I have been with Dr. Sandy since i was in 2nd class. He is an awesome Doctor
Apr 6, 2018
Dr. Tom Sandy gives a very thorough eye exam. He explains all procedures in language easily understood by the patient and the patient never feels rushed. Office staff are very friendly and everything is run with utmost efficiency. We willingly travel about an hour to visit Dr. Sandy since we feel that we receive a much better eye exam than we do at any of our local providers.
Mar 31, 2018
WELL WORTH THE DRIVE AND TIME TO RECEIVE THOROUGH PROFESSIONAL EXAM BY A KNOWLEDGEABLE FRIENDLY STAFF.
Mar 8, 2018
Very friendly personnel and a fantastic Dr. Meffley and Bonnie F.
Mar 4, 2018
Dr Sandy has always been very good to me. The office staff and eyewear technicians also do an outstanding job.
Mar 1, 2018
They got me in right away, and were very good in making me feel like they really cared about my problem.
Feb 26, 2018
Appts are always on time and the staff is always nice and good with children.
Feb 11, 2018
The Defiance Optometric Group have been a great help for me in my eye care. Dr. Meffley and the girls who help with my glasses are always very kind and helpful!
Jan 24, 2018
Good service! I always enjoy my eye appointment with this group.
Jan 17, 2018
Defiance Optometric Group has always met or exceeded my standards in care and friendliness. They're upfront and take care of all of my questions.
Jan 15, 2018
Dr. Meffley reviewed the prescription he prescribed from our December meeting at my request due to difficulty in focusing intermediate and short range distance. As usual he was very attentive and detailed in his review.
Jan 7, 2018
Dr. Stein, Kelly, & staff provide excellent, dependable, courteous services.
Dec 23, 2017
Staff is amazing. Make me feel like a friend not just a patient
Dec 22, 2017
Dr Stein is the best. She took time to answer my questions. She's very informative and did some research specific to me before seeing me that morning. The staff is always friendly, & I've always been greeted with a smile. Very comfortable!
Dec 18, 2017
I have trouble getting around. When I arrived they took me right away. I appreciate not having to get up and down fewer times.
Dec 16, 2017
I received the same courteous, knowledgeable service as in the past throughout the organization.
Dec 4, 2017
Excellent staff and service by Dr. Stein and staff. Leonard Myers
Nov 22, 2017
I have been a patient of Defiance Optometric Group for 40 years, regardless of where I have lived and worked throughout the US, Canada and South America. The skill and knowledge of Dr. Meffley is second to none, but when you add the high level of customer service to the equation, Defiance Optometric Group is quite simply the best option for eye care anywhere. The customer service team have always treated me like I was the only and the most important customer, taking time to advise and guide me in my selection of frames and options for my lenses. I have a difficult vision Rx and I trust the recommendations and advice that I receive from the entire staff. Without a doubt, their goal is to correct my vision and provide the best possible frames and lenses and customer service to ensure that I can see clearly and my eyes are protected. Choosing another provider for your eye care is.....well....very nearsighted!
Nov 8, 2017
Always a pleasant place to be! and they want everything to be 100% to my liking!
Oct 26, 2017
Staff is always friendly, knowledgeable and makes you feel as though they truly care about your optical health; but about you personally.
Oct 25, 2017
The exam was complete. The explanations were complete and very understandable. Great Service. Keep up the good work. You should have been number one this year as well. I can not explain how you were not.
Oct 13, 2017
I would prefer getting just one reminder by phone and email.
Oct 13, 2017
The doctors, technicians, and receptionists excel in their professionalism while providing a friendly and helpful atmosphere. Dr. Stine and the staff put me at ease each time I have an eye exam, need a new prescription,etc..As busy as Dr. Stine is, she always takes time to answer my questions in a polite and respectful manner.I would highly recommend the Defiance Optometric Group to anyone seeking excellent eye care.
Oct 10, 2017
We really enjoy our visits to your office. Everyone is very knowledgeable and professional about their jobs. You treat customers like family. We've been coming to your office for years and would recommend it to anyone!
Sep 27, 2017
Always ready to help and are really great people working there. Have gone there for years and have no plans to change. They are super.
Aug 24, 2017
My family and i have been a patient there with Dr. Sandy for 12 years or so. I will not change that.
Aug 21, 2017
I was able to get in right away as I thought a piece of my contact was still in my eye. Great service!!
Jul 7, 2017
It's always a pleasure to have my appointment with you people! You are all very pleasant and friendly and make a person feel right at home!
Jun 30, 2017
Staff is so great!! Shelley and Susan really know their stuff! Bonnie is so friendly!
Jun 15, 2017
Everyone was very professional. I always feel like I am the only one focused on at the time of my appointments. I never feel like the appointment is rushed.
Jun 12, 2017
Everyone was kind and respectful. Everyone was ready to answer questions and I did not feel rushed or ignored. I am grateful for such a good experience
Jun 3, 2017
Knowledgeable and caring. Friendly and caring.
May 5, 2017
The staff is very professional and FRIENDLY. Not only is the Doctor very thorough, he acknowledges your concerns and addresses them. The fitting assistants graciously listen to your preferences and assist you in choosing a frame, even if it takes you an extended amount of time.
Apr 1, 2017
5 star all the way! The staff takes very good care of me and all my family members!
Mar 25, 2017
FOR SEVERAL YEARS HAVE MADE THE EXTRA DRIVE TO OBTAIN EYE EXAMS AND SERVICE. FRIENDLY, PROFESSIONAL ATTENTION FROM SCHEDULING TO COMPLETION. COMPLETELY SATISFIED WITH ALL PHASES OF THE PRACTICE.
Mar 6, 2017
Very nice staff. Knowledgeable and willing to answer questions. Always professional. Dr. Stein to the point and has a great bedside manner, which means alot. Would highly recommend this group for eye care needs.
Feb 9, 2017
HIgh level of trust in Dr Sandy and his staff to properly diagnose and fit our glasses.
Feb 3, 2017
Very thorough eye exam. Very friendly patient contact with no feeling of being rushed. Patient leaves with a true sense of quality care being provided.
Jan 10, 2017
Very professional and friendly staff.
Jan 7, 2017
Been seeing Dr. Meffley for many years now and he makes a person feel very important, not just another patient.
Jan 6, 2017
Your staff have always treated me with respect and great courtesy. I am always satisfied with my visits. Dr Meffley is an exceptional optometrist and will remain my Dr. as long as he continues his practice.
Jan 6, 2017
For over 30 years my wife and I have enjoyed the friendly and capable service provided by the Defiance Optometric Group. We would recommend the Group to anyone.
Jan 2, 2017
Defiance Optometric Group is an excellent service for eye care and glasses recommendations. Every time I have had an appointment with Defiance Optometric, I have always left with greater knowledge about my eyesight. Whenever I have needed new glasses, they have arrived within 2 weeks after my appointment, and they have corrected my vision perfectly.
Dec 22, 2016
Dr. Stein is very good. Several years ago I had a detached retina. The eye surgeon who corrected the problem told me that Dr. Stein was very competent and to contact her if I have any problem.
Dec 19, 2016
Appointments are always on time and a nice experience!
Dec 15, 2016
I am very comfortable and confident about the services provided.
Nov 30, 2016
Everyone at Defiance Optometric Group were helpful and friendly! It was nearly closing time, but they took extra time to help me better understand my vision insurance benefits so that I could get the most of them.
Nov 17, 2016
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I've been a patient in this office for over 30 years. I have always had outstanding care. I have complete confidence in this warm, professional office. Dr. Meffley is a thorough and excellent practitioner, with the newest techniques always being implemented in his practice.
Nov 7, 2016
no problem, well done, good experience
Oct 31, 2016
There is a wonderful balance between professionalism and friendliness. I never feel rushed. Everyone from the reception desk to each assistant up to Dr. Stein is very attentive to my questions. My exams are always thorough and the results are well-explained. Without reservation I would give to anyone my highest recommendation to the Defiance Optometric Group. I appreciate all the excellent work and sincerity on behalf of the health of my eyes.
Oct 29, 2016
Each technician and Dr. Stein were very helpful and courteous. Thank you.
Oct 27, 2016
Everyone seems very nice,and understanding. I have anxiety,and they seem to put me at ease,feel comfortable going there.
Oct 22, 2016
I always look forward to my visit with Dr. Sandy and his team. They are always very kind and most helpful.
Sep 19, 2016
Nice staff, no complaints in general. The optometrists might make you wait five or ten minutes, but they are pretty quick and knowledgeable. Exams for contacts and glasses combined run 145 bucks (without insurance) so that might be something to think about. I expected it to run about a $100 price tag based on Google searches, but maybe your insurance will make it cheaper, I don't know. I didn't really find out the price until they swiped my card.
Sep 4, 2016
very good ==appointment went very well
Aug 27, 2016
I could not ask for better service. Thank you, especially Shelly. She knows how to fit my glasses and goes above and beyond to help me.
Aug 17, 2016
Excellent service and a fun and caring atmosphere!
Aug 7, 2016
Everyone was very friendly and helpful.
Jun 24, 2016
Excellent care and very friendly service.
Jun 23, 2016
Jake was very impressed that when he went to pick up his contacts that the staff knew his name and didn't have to ask. I am always impressed with the knowledge of the staff about insurance. They do their best to make the insurance work in my best interest. I thank you so much for that.
Jun 10, 2016
I have always received great service during my eye appointments. Thank you! -Katelyn Dumire
Jun 10, 2016
Was greeted promptly. Seen immediately. Staff very friendly, and helpful. very knowledgable in all my questions. Had great wisdom and suggestions on showing me the glasses frame/style, etc, I was looking for. Very pleased.
Jun 6, 2016
I always feel like family when I visit. I'm always treated with respect and well taken care of as they found benefits I didn't know I had.
May 29, 2016
Great Visit! I don't really understand what you want here!!
May 21, 2016
Front desk staff greeted me promptly and friendly. Assistant administered initial tests professionally. Dr. Sandy did a thorough job of explanation of the tests results in laymen terms. My total office time was about 30 minutes.
May 16, 2016
I am always treated friendly and professionally.
May 3, 2016
Dr Meffley is always a good listener. I see him every two years for an eye exam. He always takes time to get to know me as well as examining my eyes. The office staff are also congenial and professional.
Apr 20, 2016
The pretester could have been more friendly and explained what she was going to do before she did her testing. She needed a smile on her face.
Apr 3, 2016
Dr Meffley will always remain my optometrist. He is superb.
Mar 18, 2016
Dr.Sandy was great at taking care of my left eye.and i have nothing else to add at this time. thank you
Mar 13, 2016
I really appreciated that your technician was able to repair the glasses I had stepped on and was unable to use. They were my favorite pair of glasses and having them again made my day! Too many optical groups don't do repairs and that's always an appreciated perk. Thank You very much.
Mar 4, 2016
PROMPT,FRIENDLY,COURTEOUS,PROFESSIONAL STAFF AND DR. A GOOD PLACE TO DO BUSINESS.............JAMES MARTZ
Mar 3, 2016
Thank you for the professional and kind way you always greet and treat us.
Feb 28, 2016
Excellent - she was so helpful and nice!
Feb 22, 2016
Over the years, I have very much appreciated the patience, knowledge and thoroughness of Dr. Stein. Also over the years, I have very much appreciated the helpfulness, knowledge and experience of Shelly in you front area. Your front office staff has always be helpful and welcoming. Please let them all know their appreciated. Gino Silvestri
Feb 17, 2016
I appreciated all the time Dr. Meffley spent with me. He explained every step of the exam and thoroughly answered any question I had. Thank you very much for your patience, knowledge, and talent.
Feb 6, 2016
Staff is very friendly and helpful. Shelly is awesome when it comes to adjusting and choosing frames.
Feb 4, 2016
Great visit. Came in late and still got me in. Good to be back with this group. Had some bad experiences with other practices
Jan 20, 2016
every thing was explained and all questions answered. Tech even looked up policy and got me discounts on frames and lenses.
Jan 18, 2016
I feel that everything went very well!
Jan 14, 2016
I was happy with everything! Keep up the good work!
Jan 14, 2016