Reviews

Excellent service! I will continue to go there.

Jun 13, 2019

Great experience at Cy-Fair Eye Care. I had not had an eye exam in a very long time and went here on recommendation from a family member. I had previously been prescribed readers for computer use many years ago but never felt I needed them and hence never wore them. Dr. Loraine and staff did a thorough exam and verified my vision focus etc all in good working order. No glasses needed at this time :-)

Jun 12, 2019

Everyone at Cy-Fair Eyecare was so nice and professional. I am really glad that I chose this office for my eye care needs. I highly recommend Dr. Lorraine Payan.

Jun 6, 2019

Staff is always helpful and informative. Dr. Lorraine always provides thorough exam and path forward opportunities.

May 30, 2019

I drive from Marble Falls to see Dr. Jose. He always takes the time to answer all my questions. He’s great and I’d highly recommend him.

May 21, 2019

I love Dr Loraine and now that the front office staff has been changed it is a great office to go to.

May 20, 2019

Outstanding staff and doctor! They are quick and efficient at their jobs. I am very happy and pleased with this and I give it 5 stars and recommend it to all!

May 16, 2019

I’ve been a patient for nearly 15 years now. I trust the doctors and appreciate their feedback. However, the last 3 times I have had to wait at least 25-30 minutes beyond my scheduled appointment time before I’m even called back. I understand that things happen, but it seems like they over schedule relative to their workload. In addition their selection of eyeglass frames feel dated and I have a very difficult time ever finding something I want.

May 16, 2019

It was a great visit. Office is friendly and the service excellent.

May 15, 2019

Wonderful optical services. Dr. Jose always takes time and makes sure you are fully apprised of your eye health and whatever testing or treatment may be needed. All the staff are very professional and friendly.

May 4, 2019

Awesome staff, great service.

Apr 29, 2019

Great service, friendly staff and I appreciate their professional recommendations.

Apr 27, 2019

The entire Team at Cy-Fair Eyecare was AMAZING! Dr. Lorraine was extremely patient with answering all of my questions and she explained all of the test that were performed on my eyes during my examination! Allen also did an amazing job with assisting me with my selecting what was within my budget!

Apr 27, 2019

The staff at Cy-Fair Dental are very courteous.

Apr 18, 2019

Considering the level and quality of care provided by Dr Loraine and her staff, it is obvious that she really likes her job and cares very much for the patient.

Apr 13, 2019

Dr Jose was very willing to answer any questions I had.

Apr 13, 2019

Excellent service all the way round

Apr 9, 2019

I was very impressed with the staff and Dr Jose Payan. Their equipment was state of the art and Dr Jose was so knowledgeable and explained everything so thoroughly.

Apr 7, 2019

I’d highly recommend Dr Jose Payne. I will not buy my glasses here. My last pair of glasses were the worse fit, and the Fitter was of no help.

Apr 1, 2019

Love the doctor..she is professional open and super sweet

Mar 27, 2019

Awesome Doctor and staff, I highly recommend them all!

Mar 25, 2019

The staff is very nice and professional. I always enjoy going to visit.

Mar 21, 2019

I have always been impressed by how thorough the doctors are. They take their time and explain their findings in great detail. Likewise, the technicians are very helpful and patient when we are browsing and selecting glasses. However, I think the receptionist should be more welcoming and friendly.

Mar 21, 2019

I had a great first experience here. My wife and I both needed new glasses, so we each set an appointment with the doctors. We were seen relatively quickly, and I really enjoyed the process of picking out our new glasses. The associate who helped us was extremely knowledgeable and a pleasure to deal with. I recommend them to anyone in the Cypress area.

Mar 18, 2019

Really nice people to work with from front desk to Dr.Jose

Mar 15, 2019

Thank you so much for the time spent during my visit Dr. Payan. I was so concern about my sight and my headaches but thankfully you answered my concerns and gave me the correct prescription. I waited a few days to see if my simptoms would get better and sure enough they did. I love this place. Staff is nice, they are friendly and never rush in our appointments. They are excellent with my 3 kids and now myself. I highly recommend Dr. Payan and his completed staff. From checking in to the end to choose my eye glasses with Alan everything went great!!

Mar 4, 2019

I love this office and I would recommend it to anyone in this area or not from this area! Dr. Loraine is so thorough and patient. I’ll be coming here every year!

Mar 4, 2019

very professional and personable

Mar 2, 2019

Alex was very helpful in ordering my new glasses.

Feb 21, 2019

We love Dr Jose. He is very thorough and explains things in a way I can understand. Connie in the office is also very knowledgeable and helpful when it comes to benefits and choosing the right glasses. Our entire family, even the littles, would recommend this office.

Feb 15, 2019

Very nice experience, state of the art equipment, thoughtful and considerate staff, thorough comprehensive explanation of options regarding procedures, knowledgeable professionals. Highly recommended!

Feb 9, 2019

Always very timely with appointment times. Always greeted with a smile!

Feb 8, 2019

Very Attentive. Thorough. Personable.

Feb 7, 2019

I feel that Dr Lorraine does a very thorough eye exam. She is an excellent communicator and takes the time to explain things in detail. I think she is genuinely concerned about the health of my eyes.

Jan 26, 2019

Mixed up my insurance, if I didn't go home and call my insurance company I'd never have known. The gentleman who helps you choose glasses seemed more interested in getting you in and out than explaining things to you. On the bright side the doctor is great, very friendly and knowledgeable.

Jan 25, 2019

Would definitely use them again. Great staff.

Jan 18, 2019

Cy-Fair Eye Care has been my provider for almost 15 years. Great service and timing for receiving the order of contacts and eye glasses. I trust my eyes to Cy-Fair Eye Care.

Jan 10, 2019

Friendly and great staff!

Dec 31, 2018

Great customer service, very friendly staff with attention to detail!

Dec 17, 2018

Excellent service! Very detail oriented. State of the art equipment. It is very obvious that Dr. Loraine loves her profression.

Dec 8, 2018

Dr. Jose was very professional explaining my eye exam and yet very personable to make me feel calm.

Nov 28, 2018

Waited for an hour and didn’t even see the doctor I had my appointment with. No one notified me I was seeing a different doctor until I was in the exam room.

Nov 12, 2018

Dr. Lorraine is a great and very thorough doctor. I highly recommend her!

Oct 27, 2018

Love CyFair EyeCare. Both Dr Lorraine and Dr Jose and fantastic!

Oct 24, 2018

My family and I have been patients for years and always receive the best care.

Oct 23, 2018

Dr. Loraine Payan is wonderful! She takes the time to listen and answer questions.

Oct 18, 2018

Great service with great knowledge of the eye. Always consistent and thorough examination.

Oct 18, 2018

Great service. Dr. Payan and his staff take the time to go the uh the entire process and making sure you understand each step. Very Professional and friendly staff

Oct 15, 2018

Kindness and professionalism

Oct 11, 2018

Love both doctors!! Always friendly and knowledgeable!!

Oct 10, 2018

I always feel well taken care of when I go to Cy-Fair Eyecare. I am so glad I found them!

Oct 5, 2018

Very thorough exam. Knowledgeable, personable staff and optician. Didn’t push products and services on me. Good selection of frames. Overall pleased with my experience!

Oct 3, 2018

Very good service from the front end to back end personnel to the Doctor. Very friendly and comfortable eye check ups!

Sep 25, 2018

The exam was timely and thorough Dr. Jose made a couple of suggestions that were good. We are following his advice.

Sep 8, 2018

Great professional and individualized service.

Sep 1, 2018

Although the service with the Doctor was great, I was a little disappointed with the service when ordering my glasses. I was not made aware of the best possible option to use with my insurance. I ended up paying more than I wanted to pay and was never contacted when the mistake was made. Although I was satisfied with my doctor, I was disappointed with the service regarding purchase of my glasses.

Aug 24, 2018

Wonderful service! Doctor Payan is very friendly and provided me with an exceptional experience. I had several questions that he answered and took his time explaining. Would recommend to anyone!

Aug 14, 2018

We have been patients of Cy-Fair Eye Care for over 15 years and wouldn't trust our eyes to anyone else.

Aug 13, 2018

Dr. Jose Payan is great with my children. He explains everything well and is very professional, plus has a friendly staff. I highly recommend him.

Aug 8, 2018

Dr. Jose Payan is great with my children. He explains everything well and is very professional, plus has a friendly staff. I highly recommend him.

Aug 8, 2018

Very Professional. took time to really explain my situation.

Aug 4, 2018

No waiting, friendly staff, Dr. Loraine is the best!!! She takes time with you, makes sure all of your answers are covered and explained. I didn't feel rushed or bored at any time.

Jul 26, 2018

Dr Jose kindly saw my son for an unexpected urgent appointment. He explained his diagnosis and plan of care thoroughly. We are grateful to have great eye doctors and helpful clinic staff right here in Cypress.

Jun 28, 2018

They were very concerned about my health and even followed up the next day to see how I was doing.

Jun 14, 2018

It was great. Had not been for a visit due to other medical issues but glad I went again. Dr. Payan and staff were very helpful and explained all the procedures.

Jun 11, 2018

Great costumer service! Dr. Payan explained every step of the exam. I been her patient for few years and I'm very pleased with their service.

May 29, 2018

Very nice coming in here. Always a pleasure

May 26, 2018

The doctor was awesome. She was attentive and listened to everything I asked or any issues I had. She solved all the problems I had and adjusted my prescription so that it worked for me.

May 21, 2018

Dr Payan did an excellent job helping me to get my dry eyes under control. With his guidance, they are getting better slowly.

May 19, 2018

Very friendly and through by all the staff.

May 16, 2018

Dr. Payan is great! She is very personable and really works with you to make sure your vision is at its best!

May 14, 2018

I was 15 mins late to my appointment and yet the staff and Dr. Loraine were courteous and understanding. Dr. Loraine is thorough and I always leave feeling like she truly had my interest in mind. Great place, people and highly recommended.

May 12, 2018

My son had a very good experience at Cy-Fair Eyecare. Dr. Jose and all the others there are very nice and fast!

May 9, 2018

The staff is very professional and knowledgeable of the practice. I felt comfortable with everyone.

Apr 23, 2018

Everyone was very courteous and friendly. I did order my new glasses from them, but they in no way pressured me to do so like other places have. They left strictly up to me. They even adjusted my current glasses and replaced a nose piece not knowing I was going to purchase from them

Apr 19, 2018

Great place and prices all the staff is very professional and they they help me check my insurance and get the best price possible for me., Thank you for everything.

Apr 7, 2018

Friendly and patient! My son had a great time and loved his experience. I would definitely recommend to any parent who needs great service! Awesome place. Dr. Payan is fantastic!

Apr 4, 2018

I’ve became a patient 3/4 yrs ago when we moved to Cypress. I had cataracts! I was referred to Mann Eye clinic for removal of my cataracts. Anyway, I continued using Cypress Eye Care bc of how attentive Dr. Jose Payan is when had dry eyes. He was personable & takes time to talk about concerns. I never felt rushed. Love his staff as well❣️I highly recommend this Doctor & eye care to anyone❣️

Mar 27, 2018

Everyone was Very Friendly , Helpful & Professional. I Highly Recommend Them.

Mar 24, 2018

Loved Dr. Loraine and the staff. They were very informative, personable and helpful. The office is very well maintained. I really enjoyed my visit.

Mar 22, 2018

Dr. Payan and his staff are friendly and competent. I have used this practice for seven years and have nothing but god things to say. In the past year, I had an emergency eye condition and Dr. Payan immediately examined my eyes and ensured that I received the proper treatment. I highly recommend CyFair Eyecare.

Mar 2, 2018

Excellent experience. They were able to see me very quickly. Previous doctors had not offered good solutions to my issue. Right off the bat they gave me a new solution that seems to be working great.

Feb 25, 2018

Although there was a slight misunderstanding regarding the online appointment request, when I showed up for my requested, but not confirmed, appointment, they worked their hardest at accommodating my request, despite their full schedule. After a brief wait, I was able to be seen by another doctor in the office. The online appointment request option was super convenient, just a bit unclear as to it being a request. I hadn’t received a confirmation, but I hadn’t received any acknowledgment of their receipt of my request either. Maybe an automated reply reiterating that my request isn’t an actual appointment until I receive confirmation would be very helpful in the future.

Feb 22, 2018

Dr Jose Is very thorough and truly cares about his patients

Feb 14, 2018

No one answers when you call and takes days for a return call. Office hours are supposed to be until 6 but phones are rolled over at least a minimum 5:30. Called today at 1pm and still no call. Doctors are great but front office has always been a concern. No service

Feb 13, 2018

Everyone was very thorough and knowledgeable; yet easy going, welcoming questions.

Jan 25, 2018

Friendly, courteous and very thorough

Jan 24, 2018

Maison has been a patient here for almost 7 years. I wouldn’t take him anywhere else. The entire office staff are amazing and extremely understanding.

Jan 23, 2018

The correspondence via text and email are big help in keeping the appointment and arriving there on time. The expertise of the whole staff is of the utmost. I would highly recommend Cy-Fair Eyecare to all.

Jan 19, 2018

this is a very useful tool. thank you Doctor

Jan 18, 2018

Dr. José goes above and beyond

Jan 5, 2018

Been a patron for 10 years and love the service

Dec 26, 2017

Appreciate the informative emails.

Dec 12, 2017

Dr Payan and staff were great. Would highly recommend.

Dec 10, 2017

Dr. Jose is very friendly and informative. Great bed side manner.

Dec 8, 2017

Great and friendly service.

Dec 6, 2017

Dr. Jose was attentive and listened when questions were asked. Dr. Jose has a great bedside manner. I am truly impressed by the service that was received.

Dec 5, 2017

Dr. Jose is an amazing doctor. He is professional but attentive. He answers questions thoroughly and takes the time to get to know his patients. I have already referred several family members to him and tell all of my friends to see him for their eyecare needs. If you are in need of a renowned and personable physician, Dr. Jose Payan is the best of the best!

Nov 29, 2017

Nice staff, Dr Loraine was wonderful. She doesn't sell you something just because you think it will be best. She explained in detail why and I left comfortable with her advice.

Nov 29, 2017

Dr. Loraine’s service is top notch! You won’t find a more personalized approach anywhere in the area!

Nov 20, 2017

Dr. Jose Payan was very patient with my son. He made him feel at ease and asking him questions in a way that my 5 yr old son would understand. And he explained everything to me in much details. He went above and beyond my expectations. He did not push anything on me like extra services or materials. He informed me well so that I could make an informed decision for my son.

Nov 16, 2017

Always happy with CyFair Eyecare, but LOVE Dr. Lorraine.

Nov 13, 2017

On the exam date 10/24, I was charged wrongly and the error was found but I waited for a while to wait the correction. I was also told that I should get an email for my glass prescription but I did not get it. Also I was told that I will be informed about the sample contact lenses to try. I did not get any update either. I phoned back on 11/6 to ask for the things as mentioned above. I still have not got the response back yet. Because I have not tried the contact lenses, I still have not got my prescription for contact lenses yet too. The device makes me very frustrated and disappointed.

Nov 6, 2017

Service is ALWAYS exceptional. Don't recommend any changes be made. Staff up front is very cordial and welcoming. Wait time is limited an personal attention is NEVER rushed. More than ample time is always dedicated to my visits.

Nov 6, 2017

I saw Dr. Lorraine on 10/31/17. I was pleasantly surprised at the thorough check up, the time, and care I received. I would definitely recommend Cy-Fair EyeCare to everybody!

Nov 1, 2017

Dr. Blume is awesome. Very patient. I am terrified of dentist. He put my mind at ease. You have a customer for life.

Oct 31, 2017

Very friendly and knowledgeable team

Oct 19, 2017

Excellent staff and Dr's!!

Oct 8, 2017

All the staff was courteous and competent.

Oct 6, 2017

Very friendly and easy going Dr and staff. Was able to book my husband and I same day back to back!

Oct 4, 2017

The staff & Dr. Payan are friendly! I always feel welcomed & treated with genuine interest in my eye care wellness.

Sep 26, 2017

I have been coming here for many years. Dr. Lorraine and Dr. Jose are the BEST!!! I have never been rushed during the examination process... and for someone with blind spots this is very important to me. It takes us close to an hour to get to the office but well worth the trip.

Sep 22, 2017

Great staff & wonderful place! Clean, Friendly and very professional.

Sep 20, 2017

Doctor is very patient with smaller kids. Very through exams for my kids and wonderful patient care.

Sep 18, 2017

I have been bringing my daughter to Dr. Payan for 6 years. Great service everytime.

Sep 16, 2017

I am incredibly impressed by the quality of service from Dr. Payan and his staff. Dr. Payan is very knowledgeable, explained everything to the last detail.

Sep 16, 2017

Great service! Extremely friendly!

Sep 15, 2017

I highly recommend CY-FAIR EYECARE; The staff is very professional and friendly the wait time is minimum; The doctor takes time to answer all the questions you may have.

Sep 10, 2017

It was nice and convenient to schedule my appt on line outside of office hrs

Sep 9, 2017

Very quick and extremely friendly.

Sep 8, 2017

Xcellent Eye Exam, Very thorough exam and the Doctor spent time with me answering questions and concerns I had. Doctor provided visual maps of the eye to help explain my situation. Mark W.

Aug 28, 2017

It was my first visit to your office. Thanks.

Aug 23, 2017

I have been coming to Cy-fair Eyecare for years, the staff are friendly and great! I wouldn't go anywhere else. I have had a few eye related emergencies and they have been able to fit me in every time.

Aug 23, 2017

The most thorough eye doctor I've ever been to. This appointment was for my teenage daughter and Dr Loraine went over so many areas and really got her vision accurate. I had lost faith in getting accurate help for my own vision, I now know where I will be going from now on!

Aug 18, 2017

I've seen both doctors and they are wonderful! I've also been very pleased with the glasses tech and they are helpful answering questions that I have. They have a great selection of frames!!

Aug 17, 2017

Dr. Jose and his staff are extremely helpful and take time to explain. Always a great experience.

Aug 12, 2017

The doctors at CY-FAIR EyeCare are always helpful and informative. Best eye doctor I have ever been too.

Aug 11, 2017

The staff and doctors are very kind and helpful. My only "issue" is that they never answer the phone. I always have to leave a message and wait almost a full day to hear back.

Aug 9, 2017

Everyone was friendly and professional. Dr. Loraine was incredibly informative and helpful, and he staff made me feel comfortable with the entire experience.

Aug 9, 2017

My glasses were made 3 times and I still could not see well enough to keep them on. I think it is the lab they use. I finally left the glasses at the office and told them I wanted a refund. Have not seen a refund yet.

Aug 8, 2017

Staff were very friendly and informative. Doctor was very personable and easy to communicate with - which led to great results with my new contacts! Very pleased!

Aug 3, 2017

Thank u for your patients

Aug 2, 2017

Dr. Lorainne has a great way with dealing with kids. I brought my 3 year old last year for the first time to get glasses. We're back again this year and had a great experience again!

Aug 1, 2017

from the staff all the way to doctor was a excellent environment. doctor explained in detail everything.

Jul 31, 2017

Office staff are very professional and smiling face makes you feel welcome. Dr. Payan takes his time with patients and answered all the questions that I've had and made it understandable.

Jul 29, 2017

I was surprised that Dr. Payan took the time to explain medical options to me. No doctor did that before.

Jul 25, 2017

Professional environment and extremely courteous and knowledgeable doctor.

Jul 24, 2017

Lady helping me learn to put in my contacts touched my lense without washing her hands and gave me and said put it in. Was also cranky. When i called to even Schedule the appointment i got put on hold twice for a total of 10 minutes

Jul 20, 2017

Dr. Jose and Allen are great and friendly. The ladies at the front desk were arguing off and on for some reason.

Jul 20, 2017

Love Dr Lorraine and Dr Jose! They are so patient and take time to explain

Jul 19, 2017

Dr Jose it is an amazing doctor. Thank you 😊

Jul 18, 2017

Usually wait time wasn't as bad at it was the last time I went which was a hour. Maybe it was a bad day. Nevertheless, if wait times are 1+ hours I would appreciate a phone call. The receptionist got a bit irritated with the trainee while in the exam room, and expressed her frustration in front of me. Unprofessional. Nevertheless, like I said, previous visits didn't have such a long wait and Dr. Jose Payan is friendly, knowledgeable, and professional. I would recommend him to people with children.

Jul 17, 2017

Nice office and location. Quick and professional appointment.

Jul 17, 2017

Dr. Jose Payan is excellent and always takes time to explain and educate. The office staff is very friendly, and I very rarely have to wait for my appointment.

Jul 17, 2017

I'm so happy to refer anyone seeking a reliable, comprehensive eye care staff! When we moved to Cypress 3 years ago & I was experiencing vision problems. Turns out I had cataracts! I was referred to an ophthalmologist & had them removed. My follow up, post surgery, with Dr. Payen took excellent care of me throughout. I love the atmosphere when there & the staff are competent, caring & kind! Love the location as well.

Jul 14, 2017

I ENJOY GOING TO MY EYE APPOINTMENTS DR.JOSE PAYANS AWESOME

Jun 30, 2017

I was totally comfortable in your office. All my worries were addressed in a timely and thorough manner. Thank you very much.

Jun 23, 2017

Very professional and helpful!!

Jun 20, 2017

Dr. Lorraine was so friendly and professional. Great service and will definitely come back!

Jun 19, 2017

As always, our yearly visit for my family and me was a great experience! Pleasant atmosphere and nice office staff. Dr. Jose Payan is personable, efficient and knowledgeable. He takes the time to thoroughly explain findings and options. Allen, one of the technicians has consistently been professional, friendly, and helpful during the various times that I've needed my glasses repaired or when purchasing a new pair. I highly recommend this office for your ophthalmologist needs.

Jun 17, 2017

Dr. Jose P very thorough and meticulous in his handling of his patients and covers all the bases. Would highly recommend him to my friends and family. His associates are like wise very attentive to the needs of the patients.

Jun 7, 2017

Very efficient and the doctor was very thorough in making sure my eye care needs were met.

May 29, 2017

Took very good care of me very clean office and lab.very nice exam

May 23, 2017

Staff is welcoming and the Doctors are great.

May 6, 2017

Dr. Jose is very professional. He takes time to explain what he is doing and answers all concerns. No delays or long waiting before appointments. He has been the family optometrist for 8years.

May 5, 2017

Very professional and detailed examination. I been going there with Dr. Lorraine since they opened their practice. Their hours are very accommodating too.

May 5, 2017

Dr. Payan is a top professional that dedicates all the time needed to attend to all details of his patient's care. I highly recommend him.

May 5, 2017