Reviews

I receive great customers service, staff is very professional. Awesome communicator.

Oct 15, 2021

The staff is great! I will come back again and refer people.

Oct 1, 2021

The office is clean and professional. There are a large number of fashionable frames to choose from. Paperwork was not bulky. The exam was thorough. A good experience overall in all areas.

Sep 25, 2021

I was in pain and eye watering constantly. The problem was handled expertly and I left with problem diagnosed and pain reduced and prescription to solve problem. They are excellent doctors and made me feel I was a friend and not just the next patient. I was a medical emergency and they squeezed me in between other patient.

Sep 24, 2021

I’ve been going to Custom Eyes since they open. Dr Patel and Dr Damani are the best. The staff is great and they treat you like family. I highly recommend this amazing team. Yvonne Thomas

Sep 23, 2021

Warm and welcoming atmosphere, great attention given

Sep 5, 2021

We’ve been customers for years and continue to come back. It’s a refreshing feeling to know your doctors actually care about you.

Aug 20, 2021

My first experience visiting Custom Eyes was very friendly and professional and I will happily give them my business for the foreseeable future. The visit was was in and out, yet not hurried which is appreciated. The primary motivation of me switching my eye care doctor was freedom. Custom Eyes respects an individual's God given right to choose what is best for themselves, to wear a mask or not wear a mask. Thank you Custom Eyes for the service you provide to our community.

Aug 16, 2021

I really enjoy the small size of the facility. They have a good variety of frames and are very helpful with my chronic dry eye. I really appreciate the doctors taking the time to explain the process. I recently took my son there for his first eye exam and they were very accommodating and made it a wonderful experience.

Aug 14, 2021

I always look forward to my family's annual eye appointments with you all. You're always so welcoming and patient since we all come in at the same time. I also appreciate how you make sure we utilize all of the benefits of my insurance when purchasing our frames & lenses.

Aug 14, 2021

I really enjoyed visiting with Dr. Patel. She is very knowledgeable and great with children. I am confident that she makes the right decisions regarding our eye prescription needs.

Jul 30, 2021

Always a pleasure going here, and always great service! Usually fast service as well, and they've always been helpful when it comes to scheduling, even when I need to squeeze in an appointment super fast or just need to reschedule for whatever reason. Definitely happy with the place and the people!

Jul 23, 2021

Very professional, prompt, great service. We had five appointments (2 adults, 3 kids), they took care of us and we got done within an hour of arrival.

Jul 22, 2021

Everyone was friendly and professional and Dr. Patel addressed all of my concerns with compassion.

Jul 2, 2021

Great service! Well informed!

Jun 26, 2021

Sirena was very nice, helpful and professional!

Jun 10, 2021

My experience with the Custom Eye staff was excellent. They were extremely knowledgeable with excellent attention to detail. The staff with out of their way to assist me and help me eventually find new glasses. I was also informed about other discounts and sales which I took advantage. I will definitely be a returning customer as well as recommend Custom Eyes to friends and family.

May 28, 2021

Nice people and informative

May 18, 2021

Personnel is great, office is cleaned and well organized, eye exam was performed without rush, very completed process, variety of frames is incredible.

May 17, 2021

Always great service all around.

May 10, 2021

I like the people, doctor and cleanliness of the store. the only reason I rated the store an 8 is for not having a better selection of frames for people w/ bigger heads. otherwise great store. LF

May 5, 2021

Everyone was extremely helpful and friendly

Apr 30, 2021

Excellent experience! Professional and efficient. Worked with me to determine the best way to maximize my benefits. Overall an excellent experience!

Apr 24, 2021

Great environment and great service! The ODs I have have great personal and professional skills. My only complaint would be about the music played in the waiting area. Be mindful that Pandora radio may play music with explicit language and little ones may be present. Normally I could care less but now that I am a parent, different story. Other than that 10/10 stars!

Apr 22, 2021

The atmosphere was welcoming. I enjoyed my experience as a patient with a knowledgeable and thorough doctor.

Apr 17, 2021

Very pleasant office and staff. My 8-month-old had an appointment and everyone was so warm, welcoming and attentive to our needs.

Apr 12, 2021

The staff is always very helpful and patient when picking different frames so you can find the ones that you like the best. The doctor always explains well the results of your test and goes over the photos of your eyes. Extremely professional and personable.

Mar 30, 2021

The doctor was very thorough with my eye exam and explained the findings and provided recommendations which were very appropriate. The office staff were very polite and attentive.

Mar 30, 2021

LOVE Custom EYES!!! Professional and prompt.

Mar 30, 2021

Professional, detailed and comprehensive exam. Really enjoyed the interaction with the optometrist.

Mar 22, 2021

Everyone not only friendly but very professional

Mar 15, 2021

Really enjoy coming here! Great environment and friendly staff!

Mar 10, 2021

I love Custom Eyes! The doctors and service is excellent. However, my two young adult children went in for their annual exam recently. When it came time for payment, they had to call me bc they were using my flex spending. I specifically said that they want polycarbonate lens and the regular anti-glare,that’s it. I did this bc I did not want the up charge for the blue light block. Low and behold when I reviewed my receipt, the up charge was listed as well as an additional charge for UV. The polycarbonate lens already comes with UV. They were very gracious about the refund, but my whole point of being clear from the beginning was to avoid this issue. We will continue to visit the practice, but this issue was frustrating and could have been avoided.

Mar 3, 2021

Great doctor that was right on with my eye issues.

Feb 10, 2021

Very helpful and friendly staff

Jan 18, 2021

Very helpful individuals that provides great customer service and they want to see you happy with there service.

Jan 9, 2021

I always love how concerned & helpful the staff is to there customers. That's the biggest reason why I'm still a happy customer 5 to 7 years later. Thank you all!

Dec 26, 2020

Custom Eyes provides the best service and offers quality products at good prices for its customers. The staff and Dr. Patel were professional, friendly, and provided a great atmosphere.

Dec 5, 2020

Excellent service from beginning to end

Nov 27, 2020

My first time here and to be honest I really enjoyed my visit. Dr. Damani is so sweet and caring. Their office is nice and clean and the fact that it was being cleaned while I was there made me feel that much more comfortable. Rose was a delight as well, very patient and attentive in helping me choose my frames and lenses. They are a keeper for sure.

Nov 18, 2020

A beautiful, clean and modern office. Friendly staff and great doctor.

Nov 15, 2020

Great service, friendly staff and professional and thorough eye exam and care.

Oct 29, 2020

Everyone was very professional and friendly. The office is beautiful, modern and welcoming.

Oct 17, 2020

Courteous yet professional in every way. A quality product with genuine service.

Oct 12, 2020

Everyone was very friendly and helpful. The doctor explained my options and the reasons behind them very thoroughly. I appreciate that there was no big sales push one way or the other.

Oct 10, 2020

The visit with the doctor was great but the purchase of glasses following the appointment was less than satisfactory. The salesperson consistency quoted the wrong prices on the glasses with prices varying by more than $100. The following day I received a message that I had been overcharged by more than $350 which would be credited back to me when I came back in. Not being able to correctly read insurance eligibility or quote prices is a big issue.

Oct 9, 2020

Everyone was very friendly and very efficient. I had a very nice visit.

Sep 24, 2020

Caring, very good at listening to patients. Love this place

Sep 21, 2020

Love this place! Clean, inviting environment with excellent staff and providers. The choice for frames is fabulous.

Sep 21, 2020

Always prompt and courtesy

Sep 10, 2020

Very professional and friendly. Makes you want to come back again.

Sep 2, 2020

Very professional service.

Aug 27, 2020

Timely, friendly, experienced

Aug 23, 2020

I really enjoyed my appointment at Custom Eyes Pearland. All the staff were pleasant, knowledgeable of their position and easy to talk to. I can definitely see this being my Optometrist from here on out!

Aug 22, 2020

I have been going here for a few years and the staff is always very nice and courteous. Never had a bad experience and my whole family now goes here.

Aug 21, 2020

Great docs and office staff! Excellent choice of frames and contact options. The ladies at Custom Eyes know their business well!

Aug 10, 2020

As a new residence in Iowa Colony from Georgia, Custom Eyes understood my plight when I lost my glasses and scheduled same- day appointment for me so I could get the process going. Everyone was courteous and friendly and the doctor was professional and thorough. The facility was world-class and the ambience was very relaxing

Jul 31, 2020

It was quick , no waiting.

Jul 29, 2020

Friendly people and good, quality service! The staff was nice and engaging, and my eye exam was quick, but without being stressed. I've read that others had to wait, which is just what happens anywhere now and again, I assume, so came in expecting to wait a bit, but I was seen a few minutes after arriving, so no qualms there. Overall great experience, with what little interaction there is in a yearly eye exam for contact lenses.

Jul 17, 2020

All were very friendly, polite and informative. It was a pleasure.

Jul 17, 2020

Best staff ever! Also the doctors are the nicest and know so much! The office is clean, love the tons of option they have in frames and contacts. Got great discounts ordering a few pairs. Highly recommend!!

May 25, 2020

The office was so clean and the staff was super friendly. The girls at the office helped me pick out a pair of glasses that looked good on my face frame. I literally tried on over 20 pairs of glasses and the girls were so patient with me. I will definitely come back for my yearly eye exam.

May 15, 2020

Friendly staff and great service! First time patient of this location and was very comfortable and thankful for the friendly staff and service.

May 14, 2020

I love the service at this location in Pearland. I was in and out within 30 minutes. Keep up the good work. See y’all next year.

May 2, 2020

I was treated like family! Everyone was courteous and attentive.

Apr 30, 2020

Nice environment, clean and professional!

Apr 29, 2020

Great service, friendly staff!

Feb 25, 2020

They were very friendly and helpful. My vision insurance company switched providers, which I had no idea about, and they could not locate my policy. They searched other insurance providers until they found who I was with. They did not have to do that, but I grateful they did.

Feb 24, 2020

I always enjoy the great service I receive at Custom Eyes.

Feb 8, 2020

Friendly staff and great selection of frames.

Jan 22, 2020

Great place if you are looking for prompt service and people who are friendly and knowledgeable.

Jan 18, 2020

So pleased with the entire staff!

Jan 15, 2020

The staff is very nice! The doctors are the nicest!!! Love all the frame options you guys offer. Took my 4 yo son for his first appointment and he felt very confortable! You guys are great!!!

Jan 13, 2020

As an active patient, my wife and I had used Custom Eyes during our time in Pearland and once we moved to a different area we changed providers....BIG MISTAKE!!! We came back to the same great service and professional office personnel as we had before. It is well worth the drive from the other side of town to go to a great eye doctor.

Jan 7, 2020

Everyone was very professional and efficient. Especially the representative that assisted me.

Jan 2, 2020

Excellent service by the front office people! Doctors are really good, outstanding!

Jan 2, 2020

I live in kemah, but the office is in Pearland. This is the only place I will go for an eye exam. I love the doctor, and the ladies up front are so nice !

Dec 25, 2019

Best experience ever... and I’ve worn glasses and contacts for almost 30 years! This staff and doctors are the best in Houston. I couldn’t believe how great their exam technology was and also the exam room... it was like a living room in there with a beautiful layout and just so relaxing. Most precise prescription I’ve ever had thanks to Dr. May! Just incredible - Thank You

Dec 14, 2019

Everyone had so much patience when my child was not being the easiest patient.

Dec 14, 2019

The doctor was so kind and willing to listen to my questions and concerns. The front staff were very efficient and kind too!! I came home and encouraged my husband to go and get his annual eye exam too. We were both in and out in about 30-40 minutes. It was amazing

Dec 3, 2019

Very professional and concerned about your vision and getting your prescription right!

Nov 21, 2019

Highly recommend this great place to anyone because they are very knowledgeable, awesome staff, just all around great people! My yearly appointment be awesome! #5starplace

Nov 19, 2019

Very nice doctor and staff.

Nov 11, 2019