Reviews

I rate average because it was 25 minutes before I was taken back, and a full hour passed before I saw the doctor. And this was just a check up, not an annual exam. My doctor was excellent. Maybe the timing was just off that day, but because all my past experiences have been excellent in every aspect, my expectations are high. I'll still be returning.

Apr 14, 2015

great service, good outcomes

Apr 13, 2015

Very friendly and thorough.

Apr 13, 2015

I wud because yall was very helpful and friendly and prompt

Apr 11, 2015

$183.00 is to expensive for a five minute eye exam , my wife doctor has the optic max also it cost her $65:00 plus 18:00 for optic max but 183:00 is to high for a five minute exam just feeling like I got robbed!!!!

Apr 11, 2015

I had the BEST tech, the BEST eye doctor in Nashville, Helen Boerman and the best eye glass helper Stephanie (yes, she spent 2 hours with me picking out frames and lenses!)!! Truly the staff went over and beyond the call of duty with getting the best advice for vision, glasses for my budget and life!!! Very thankful for the hours spent!!

Apr 10, 2015

You are all very friendly and organized!!!!You remember my name!!!! Thank you for getting me in so promptly when I had my recent eye problem.

Apr 10, 2015

Very professional, friendly and on time

Apr 9, 2015

Your staff is top rated and always takes care of the patient. Patients come first with Cool Springs Eye Care!

Apr 7, 2015

First time there. Excellent service and everyone was extraordinarily nice and helpful.

Apr 7, 2015

State of the art testing, explanatory diagnosis and follow-up with primary doctor.

Apr 3, 2015

Well, were to begin ?? Let's see... We waited in the room for the doctor for 25 minutes all well listening to the office gossip. We herd that you are short staffed and the one women was happy one employee was leaving and that your office hired 2 people but they never showed up. I now know how much someone's house is worth and what they are selling the home for. I was in the week before and was given the wrong sample contacts and am now waiting for the right ones to come in. My husband wanted to order a pair of sunglasses but the lady was to write down what he was getting and. Ever did so I could not place the order yesterday. Oh, and I called last Friday to ask about my contacts and never got a call back even into the next business day. The problem is ... You guys are like the Target of eye care. I felt like a herd of cattle !!! To many employees !!!!!!!!!!!!!!

Apr 1, 2015

Great service and very competent providers. Very polite and explains what will happen next.

Apr 1, 2015

Convenient, on time and thorough. Love the new doctor.

Apr 1, 2015

Quality care. There is a little room for improvement on wait time. I usually get started on time but have to wait during process. Overall, I enjoy your care and would recommend.

Mar 31, 2015

The entire staff, from check in to check out is very friendly and helpful. Dr. Jeff and his staff know exactly how to take care of their clients.

Mar 30, 2015

Friendly staff, up to date technology, and great service!

Mar 29, 2015

Love Dr. Jeff, he has been so great with my whole family. I like that he's conservative and never pushes us to do unnessary treatments.

Mar 27, 2015

Friendly service with a very engaged team that cares about their patients.

Mar 26, 2015

time spent with me as a patient and while purchasing glasses

Mar 26, 2015

Professional service. Consider Dr. Boerman to be excellent. Appreciate the eyeglass service.

Mar 25, 2015

Everyone was friendly and caring. The experience was fast but thorough! Dr. Kegarise did a great job during my eye exam. I loved how Troy found me the perfect pair of glasses for my face! I would have never found those on my own. Overall I would rate my visit as excellent and I would recommend you to my family and friends.

Mar 25, 2015

Efficient, organized, friendly! Thanks for all the attention your staff puts on customer service. Impressive!

Mar 24, 2015

It feels like family, even having to get your own coffee.

Mar 20, 2015

My prior optometrist would provide a new pair of contacts with my exam (whether RX was changed or not). At this exam, my RX was changed and I took my contacts out and put in the same ones. I also ordered a year of contacts that were to be delivered to my home and I never received. I called and had to go to the clinic to pick them up. Also with my prior optometrist in Tyler, TX, I always received contact solution with every annual visit. The lady at the front desk was a bit frustrated with my refusing the dilation for myself and my boys. I also didn't understand why my major medical insurance is necessary when I have vision; the front desk registration lady could not answer this question. I am a bit disappointed with this visit and expecting the same level of service that I received with my optometrist, Dr. Frazier in Tyler, Texas.

Mar 19, 2015

Professional and very nice

Mar 19, 2015

every visit is not only highly commendable I am treated like family. the staff is always caring. I am always seen promptly and any questions I have are answered.Kudos to Dr.Jeff and his staff!!

Mar 18, 2015

Very thorough and knowledgeable. Take time to talk with me and address concerns. Efficient with time. Friendly.

Mar 17, 2015

everyone is very friendly and professional, never have to wait long

Mar 17, 2015

Very nice staff and immaculate facility.

Mar 17, 2015

Specific attention to needs, timely appointments, minimum wait time

Mar 14, 2015

I'd recommend them because of their state of the art testing & equipment and friendliness of the staff. Also the wait is never long. My only negative is how pushy they are to sell their glasses, contacts, etc. - very high pressure sales.

Mar 13, 2015

Because the entire staff is so friendly I feel like I am at home. The care I receive for my eye health is 10+ on a scale of 1 to 10. The Dr.'s really care and it shows.

Mar 13, 2015

I am always looked after professionally and in a very friendly manner.

Mar 12, 2015

if asked i would recommend however i just don't typically proactively convince people to use a particular service unless i am asked

Mar 12, 2015

Everyone was very friendly and professional and I felt the equipment and tools were state of the art.

Mar 12, 2015

I'm always treated like I'm their best customer. Nice place, efficiently run. Friendly staff. Prices are a bit high, but I do get what I pay for.

Mar 11, 2015

Friendly greeting with a smile. Clean facilities. Prompt service

Mar 10, 2015

Good location and services.

Mar 3, 2015

Friendly staff and the doctor carefully explained every step during the checkup. They made my 6 year old feel less nervous, too.

Feb 28, 2015

Friendly staff - warm environment- low wait time

Feb 27, 2015

Always very nice and very helpful. Love going there.

Feb 26, 2015

Your staff always goes above and beyond to make the visit pleasant! Thank you!

Feb 25, 2015

Everyone is friendly and provides excellent service. There is little to no wait time. I love Dr. Jeff! He made sure that I was well taken care of and even talked to me about making an appointment for my new baby - something I hadn't even thought of yet!

Feb 25, 2015

Enthusiasm and concerted effort of staff and practioners exemplifies the type of care worth paying for. Reminiscent of a time when doctors took their patients well being to heart creating an environment of trust and quite frankly relief knowing that something as precious as my eye sight is in good hands. Thank you .

Feb 25, 2015

Professional knowledge and skills of doctors, courtesy and professional attitude of staff, office appearance. and location

Feb 24, 2015

VERY good service, VERY good "bedside manner", VERY comprehensive exam and explanations so that I could understand!!!! HIGHLY RECOMMEND!!!

Feb 21, 2015

You have enabled me to see 20/20 after my cornea transplant. You care about my needs. The staff is second to none.

Feb 20, 2015

Dr. Jeff is the best! He cares about my well being. I would definitely recommend him to other people.

Feb 19, 2015

excellent service, professional, knowledgeable, friendly

Feb 14, 2015

Very relatable and efficient.

Feb 13, 2015

We have had several eye injuries in our family and you always take great care of us!

Feb 13, 2015

Very friendly staff and Dr Jeff is FANTASTIC!!

Feb 12, 2015

Dr. Kegaris is very thorough and gives sound advice. I am very happy with the care I receive and the prescriptions on my glasses.

Feb 12, 2015

Friendly , helpful, and knowlegde staff,

Feb 10, 2015

Best staff and service anywhere!

Feb 10, 2015

The entire staff has always been very professional and enjoyable to visit with.

Feb 10, 2015

During the past two visits, the service has been very slow. Wait times are way too long and optical service slow and unorganized.

Feb 9, 2015

Very professional in every aspect. Glad I came in. My wife was impressed too.

Feb 9, 2015

I left the visit understanding better than ever why I should take my glaucoma drops daily and what could happen if I allow my eye pressure to remain high.

Feb 8, 2015

Timely, professional, courteous always on time.

Feb 7, 2015

Great service, great attitudes

Feb 6, 2015

I'm actually shocked that I received a survey to fill out since I just spoke with Katie yesterday about my recent experience. I am happy with Dr Crimm, but she is the ONLY good thing about Cool Springs Eyecare. I have progressive lens glasses....the prescription was changed in Dec by Dr Crimm. I was told it was a Dr's change and there was no charge. I have been having trouble with the new lens and have eye pain every afternoon so I came back to have them checked. My first complaint is with the girl ( long dark hair/don't know her name) that was in the exam room with Dr Crimm. I've had her before and she is rude and always acts as though I'm an imposition....NOT the way to treat a patient! Dr Crimm said we probably need to try a bit stronger lens. I went to optical and worked with Stephanie....she was nice but she said that I should have been charged in Dec, and since I wasn't then I would be charged now. WHAT??? Then she said the new lens would be $397 for the same quality I currently have or I can bump down to a lesser quality for $189. I did question that...why should I pay for a remake if they are not right and why would I want a lesser quality lens? She totally changed the subject and started asking me about church....I felt a bit pressured and she said I had to pay then. So I paid, left and felt I had been taken advantage of. I still felt that way Mon so I called to talk to a manager. I spoke with Justin and he was totally ineffective! I told him the story, asked him to hold the order and refund the charge to my card. He did do that, but without an apology or any attempt to keep me as a client. On Tues I spoke with Katie. She was very nice and apologetic. She tried to convince me that the $189 lens is the same quality as the $397 lens. Then why did I pay $397 to begin with? She said to move forward with the $189 lens but mentioned nothing about me being charged. I think she should have addressed how this was going to be handled. Instead I had to ask....she said I would have to pay $189. So CSE didn't take care of anything....My glasses are not right, I have eye pain every day, you are going to charge ME to remake a lens that you/your lab made,AND remake it with a lesser quality lens. This is appalling and unethical to say the least! It is very obvious that CSE has a priority of making money and not trying to please or keep clients. I am very disappointed! I will not be back nor will my daughter. And I will never recommend CSE to anyone.

Feb 4, 2015

Great doctors, friendly & professional staff, bright, clean office, very little wait time

Feb 4, 2015

I felt I was upsold some procedures. Have not felt this way in the past. Also was not as pleased with selection of glasses as in the past; felt slightly rushed. Overall, still a satisfactory experience though

Feb 3, 2015

Quick, professional service

Feb 2, 2015

Excellent service by all, very friendly and professional staff and atmosphere.

Feb 1, 2015

Very friendly & helpful staff

Jan 31, 2015

State of the art facilities, and great staff.

Jan 31, 2015

very professional and kind service!!

Jan 29, 2015

I always get the same great service and care.

Jan 27, 2015

You Have a great team who gets the job done and makes sure the patient is comfortable.

Jan 23, 2015

The service level is great and I am made to feel like family when I am there Icy Lou BYnum

Jan 23, 2015

latest up to date equipment, and courteous personal.

Jan 23, 2015

Friendly staff, excellent service :)

Jan 23, 2015

Professional. Loved the pre-appointment reminders. Highly engaged staff!

Jan 22, 2015

From reception to doctor to eyewear, Cool Springs EyeCare has an extremely helpful and friendly staff. I was impressed by the speed at which I moved through the eye exam and glasses selection process and I never felt hurried.

Jan 21, 2015

prompt, friendly service. Knowledgeable practitioners.

Jan 19, 2015

Everyone I spoke with in the office was friendly and willing to answer questions. They didn't appear hurried; instead they appeared to be enjoying their work and their clients. Stephanie was WONDERFUL and very helpful in selecting frames within my budget. Thanks!

Jan 16, 2015

Excellent doctors,front office and check out staff. Excellent opticians (especially Troy). I noticed a change in technician staff on this visit but they were just fine. Wait times are always reasonable and I always feel that I leave with a fully understood treatment plan.

Jan 16, 2015

Coolspring Eyecare is one of the best Eyecare, I will continue be apart of the family

Jan 16, 2015

Called office Sunday morning with what I thought might be an emergency. In less than two minutes , the answering service connected me with Dr. Dow, who agreed to meet me at the office in 45 minutes. Very impressive response.

Jan 14, 2015

Answered every question I had, very friendly service.

Jan 10, 2015

Excellent, except had to wait 5 + minutes to check out

Jan 9, 2015

You always seem to hire terrific staff!

Jan 9, 2015

I've been a patient for 10+ years. This is the first time I have had to wait for 30 min. to be seen. I had 4 encounters with 7 people. TOO MANY PEOPLE. The person checking my prescription ("pick which one is clearer, 1 or 2 - 2 or 3") was in a hurry. She was going so fast that I was not getting enough time to assess the clarity. My prescription changed noticeably based on that. I am not confident that the new prescription is accurate. If this had been my first appointment at this practice I would think twice about coming back. All past visits were far superior to this one. All personnel were extremely friendly, but seemed in a big hurry.

Jan 9, 2015

Great interaction for my son with Dr. Jeff! He's very supportive to the parent. I didn't appreciate having him tested without my knowledge which created a large cost on my bill unexpectedly. I had agreed to the Optimap, but would like to be told ahead of time that he is going to be tested for other things and why. I was also charged incorrectly when I checked out and had to spend more time getting it corrected. We were there for over 2 hours, which feels too long with having children there. I expected an hour. Happy with Tony's service as the optician.

Jan 7, 2015

I ALWAYS ENJOY MY VISIT. I HAVE REFERRED A NUMBER OF FRIENDS TO YOUR PRACTICE. THANK YOU.

Jan 1, 2015

Absolutely pleased with the service..will definitely return!!!thanks guys

Dec 30, 2014

Friendly staff, nice office. Before I saw the optician, a nurse was getting basic info from me. When I was asked my blood pressure, I said I couldn't recall. I was asked to make a guess. Thought it was interesting that if this info was needed, why not take it to be accurate.

Dec 29, 2014

It never feels like a Dr. visit at CSE! Everyone is so friendly and Dr. Jeff is the best! I recommend CSE every chance I have.

Dec 28, 2014

Nice visit as always. I think I waited a little more than 10 minutes to get called in. No big deal. Thanks.

Dec 22, 2014

only thing was i didn't have a prescription in hand and I had to drive back to the office to get my prescription. I realized after leaving If i went to another place to get the glasses, I had nothing to show another optician to have my prescription filled.

Dec 19, 2014

Love having Cool Springs Eye Care as my eye care professionals. Always a nice enjoyable visit!

Dec 17, 2014

Everyone was very nice. My only complaint would be the high price of a routine eye check up. It was $200 versus the most I've ever been charged for the same services, $65 (and that was in New Jersey). Hopefully me insurance will cover the whole amount as they usually do.

Dec 16, 2014

You guys were great! I have all ready recommended you to family and a few friends! Thank you for the great service!

Dec 14, 2014

Everyone was very welcoming and even worked me in 45 min early. My DR was extremely knowledgable and supportive. Best DR experience I have ever have.

Dec 13, 2014

The only problem with my visit, is that I was not told how much the new lenses would cost before I got to checkout. Because I am a little strapped for cash at this point in time I will not be able to get my new lenses until my FSA is refilled after the first of the year!

Dec 12, 2014

I didn't receive a business card but they were conveniently displayed! I've only had excellent experiences with all staff, and the clean, beautiful environment! I would highly recommend anyone to your office!

Dec 10, 2014

I was most impressed by the professional and customer/client focused staff from the moment I opened the front door to the check-desk.....someone has been at work behind the scenes to ensure that all staff members understand the business and relate an attitude and a desire to make my visit very satisfactory....

Dec 8, 2014

People very friendly, very nice office, medical staff very helpful. Prices were sky high on my lenses. My script ended up being wrong. My lenses were made by 3rd party and are great. A new script by Dr. Dow was written yesterday. I'm stuck in the middle now between CSEC and the Lens make and need some help.

Dec 4, 2014

I felt that my concerns were listened to and addressed. Pleasant staff. DR. Jeff is kind and helpful and pleasant. Made me feel at ease.

Nov 27, 2014

Always a great experience!

Nov 25, 2014

Everyone was very cordial and informative.

Nov 24, 2014

I was actually overwhelmed by the complete exam I have never had a more complete workup and thought the money I spent was well worth it to be able to see I just cant wait to see like I did while looking through the machine.. hope I can learn more about my sight

Nov 20, 2014

Your Coolspings eye care center is the best. I really enjoy Dr.Susanshe and her staff are wonderful. A big asset to your clinic. Thank you. Sincerely Lee L. C. Erickson

Nov 20, 2014

I was more than pleased with the service and appointment I received. I have referred one person to your practice, and will continue to do so.

Nov 20, 2014

My visit was excellent! Everyone from the front desk, technicians and MD were great. Everyone always is so friendly and really seems to know what they are doing. I really appreciate it!

Nov 13, 2014

My visit was awesome! I felt super comfortable and not only was the doctor great, but the staff was as well! Stephanie is my favorite optometrist ever!! I appreciate you guys a ton for how awesome you were - all the way around!

Nov 13, 2014

Overall, I would say I a little disappointed based on my experience. The time it took from start to finish, was almost two hours with most of that time spent waiting. I understand that certain points of the day are busier than others, however, when I checked in there was one other patient in the lobby.

Nov 12, 2014

Great staff; very professional and friendly. My husband will be planning an appointment with them in the near future. I highly recommend Cool Springs Eyecare.

Nov 12, 2014

Amber was very thorough and very professional and walked me through the steps before I saw the doctor

Nov 5, 2014

Excellent service all around !!!!

Nov 2, 2014

The check out did not go smoothly. She checked me out under someone else and had to void everything and start over so that took a while to do.

Oct 29, 2014

Extremely pleased with all aspects of my appointment!

Oct 29, 2014

Dr. Dow is wonderfully compassionate and makes me feel like she is genuinely interested in my well being.

Oct 29, 2014

I was charged $140 for contact fitting. I think this is ridiculous. I've been a patient for a long time here, nothing about my eyes have changed, including my prescription, and I was dinged $140 for ten minutes of eye inspection, if that. That amounts to $840 per hour! This kills me. I didn't commit to new eyewear because I was angry at the cost of contact fitting. Still am!

Oct 29, 2014

This is the most professional & courteous office staff I have experienced in almost 60 years. What a great staff!

Oct 27, 2014

45 minute wait after being told the wait would be 10 minutes. Call and give patients option to reschedule after working in a true emergency. Maybe review the list of emergencies use it to train front desk staff to better determine between true emergencies and something that can wait. The doctor was great as was the technician but i wasn't kept apprised of the "worked in" appointments nor of the actual wait time. I've been going to CS Eyecare for years and will continue to do so but please rethink your "work in" process. Thank you.

Oct 26, 2014

Pleasant visit as always!

Oct 25, 2014

Kay was very helpful and knowlegdable...felt like I got exactly what was needed and more....love this place and all the smiling faces!

Oct 24, 2014

I love the doctors, the staff, the front desk, the auto confirmation services, etc. I even like that there are great frames offered and my insurance coverage is explained to me. I do NOT enjoy the feeling that I have to ask for the results. If I dont want to buy them in the store, I'm treated with a stiff smile and a condescending patience.

Oct 22, 2014

The bifocal in my first pair was not the right strength and the lenses were exchanged quickly and without question. Now I am very satisfied with the new glasses.

Oct 21, 2014

Great place to go for eyecare. GREAT!

Oct 21, 2014

I was treated in a really professional way -- that felt real and not forced.

Oct 19, 2014

All your staff were extremely friendly and courteous they laughed at all my jokes and they

Oct 18, 2014

Fantastic, friendly service!

Oct 18, 2014

Very well managed staff and the appointment was well completed in a very timely manner

Oct 16, 2014

The visit was great! Everyone was super nice and very helpful. My only "complaint" is that I had to wait just over 30 min to be called.

Oct 15, 2014

Amber, Melissa & Jennie where great. Very helpful

Oct 11, 2014

It was wonderful check-up appointment, all the staff that assisted us were friendly and helpful and thorough. Thank you!

Oct 9, 2014

Best eye practice that I have ever been to. I will recommend to everyone!

Oct 8, 2014

I was SO impressed with the friendliness of the staff! Every single person seemed happy to be there and at my service. It was a really great experience and I have already referred many of my friends and family!

Oct 1, 2014

Great experience once again!

Sep 29, 2014

Felt like I could chat with the young lady at the front desk all day. Everyone else was great also.

Sep 27, 2014

Excellence in performance and customer service trickles down from Jeff his team. Actually, it doesn't trickle, it floods!

Sep 26, 2014

I had a very irritating situation that needed quick resolution and man, i must say you handled it better than i could ever have hoped. in less than one hour from my initial phone call to set up an appointment to complete relief is out the door, done! great, friendly staff and i could not be more pleased. Sincerely, Kirk Smiley

Sep 25, 2014

I love you guys. Thanks for all you do

Sep 25, 2014

#9 I'm sorry but I don't really remember if I received a business card but everyone on your staff are always excellent. Enjoyed meeting Kevin and as always Dr. Jeff makes my visit great.

Sep 24, 2014

modern hi-tech environment/equipment, professional staff that responds well to patient questions/concerns

Sep 23, 2014

We have been going to cool springs eye care for the past 4-5 years and have never had a bad experience. The staff in every position has been more than helpful and always very friendly. I would recommend everyone to come to your practice. Dr Kegreese has wonderful personality and has always been wonderful with my son. Your practice is top notch - best of any dr in any field I have been too

Sep 18, 2014

It seems like a mill. with my eyes blurry I felt like I was being pushed to get glasses that I dont need even though I protested.

Sep 18, 2014

Great service and environment.

Sep 17, 2014

I always have a pleasant experience with Cool Springs Eye Care.

Sep 15, 2014

Excellent customer service.

Sep 15, 2014

I had a pleasing experience and will see you next year for my annual eye exam

Sep 14, 2014

I had a great visit. Just wish I didn't have to return a different day/time for a test. Would rather do it all at one annual visit. 5 of our 6 family members come there from spring hill. It isn't convenient to have to return multiple times for each of us.

Sep 14, 2014

The experience was amazing from start to finish. In less than 2 hours, I had a thorough eye exam and was fitted for my glasses. Everyone I met throughout the appointment was friendly, knowledgeable, and efficient. I will (and already have) recommend this practice to anyone who needs great eye care!

Sep 14, 2014

I work in healthcare and have never been more impressed by any healthcare facility. Every single staff member was extremely polite, informative and helpful. My appointment was prompt and efficient. Amazing staff! I've told everyone I know how great my experience was here.

Sep 11, 2014

This was our first visit and we were very happy with the entire experience.

Sep 9, 2014

Kay is incredible... very patient and good at her job. She was absolutely wonderful!

Sep 7, 2014

Dr. Crim and Mickey are great with my daughter. She loves coming to see them for her eye exercises.

Sep 7, 2014

We were back for a recheck and there was no immediate info on his condition, so I asked staff what the Dx is and they said rpe hyperplasia, which, when googled, lists a lot of info, some of which is alarming. Dr. Keg didn't explain it to us in detail when it was first found, and the tech offered zero info, saying only that Dr. Keg would get back to us in a week.

Sep 7, 2014

Everything was fine. Received business card in mail with a thank you note. Question #2 in this survey says "herself" but the technician was male. I think he was a tech. Either way, he may want that question changed. ;)

Sep 2, 2014

AS always the staff was friendly, courteous,and helpful.

Sep 1, 2014

Friendly courteous staff from the minute you enter the door until your last goodbye.

Aug 31, 2014

I am always impressed with the staff and the care and attention shown to me as a patient.

Aug 31, 2014

i know the glasses team needs to sell glasses but i don't always want to buy glasses.

Aug 31, 2014

Offered buissness card burDid not need one because I put appointment in pho

Aug 25, 2014

Everyone there is so friendly and professional.

Aug 25, 2014

Excellent, WIll recommend to all my friends and family.

Aug 25, 2014

I was able to get into a cancelled appointment and received excellent care. Thanks to the whole team!

Aug 24, 2014

I am a resturant manager and this is the kind of hospitality I look for in employees-natural and genuine. I was well informed of all they were doing and how they could improve my work with better sight.

Aug 18, 2014

Always a great visit. Everyone is very friendly and welcoming. It's obvious that everyone enjoys working there--a great environment!

Aug 17, 2014

Everyone was very friendly, however, we were told that one of our insurances would not cover anything until 2 days after appt. This would have been nice to have known prior, as I submitted all insurance info up front setting up the appt. Once there, there continued to be alot of confusion for both my daughters visits and coverage. We rec'd 3-4 different versions of what would be covered and am still not confident that our bill will be covered. The doctors were both very professional and kind. We did not order glasses, as the frames were all very pricy, even with insurance coverage.

Aug 11, 2014

I thought the staff was awesome. Everyone was so friendly, polite, and helpful. I've already told people that if they need an eye doctor that I strongly recommend they go there. This was mine and my daughter's first visits here and we won't be going anywhere else.

Aug 10, 2014

Most professional and helpful group I've ever had the pleasure of dealing with. I learned more than any other practice ever. Had better results.

Aug 4, 2014

High tech operation!! Was very impressed with the level of technical advancments in the equipment. "Tiffany" was very pleaseant and put me at ease as a new patient. Wish she was staying! Dr. Durham was very skilled and knowledgable (for a youngster!). She found the issue with my eyes right away and developed a prescription to address the problem. Overall, the visit went as well as could be expected in any large and busy practice these days. Have not received the new glasses yet, so that part remains "to be seen". So far, I would recommend to others.

Aug 4, 2014

Everyone is always great!!

Aug 3, 2014

In service, exams, picking frames and explaining benifits.

Aug 2, 2014

Prior to my appointment, I was told that I needed to see a specialist, but I think she had me mixed up with another patient. Other than that, everything went well with my scheduled appointment.

Aug 2, 2014

You guys are the best! Really, everyone on staff was very helpful. I got exactly what I wanted in eyewear. Thanks!

Jul 29, 2014

Everyone was very nice to my daughter except for the lady who assisted us after the DR. left. She was seemingly tired and cranky. She was informal and not friendly like the rest of your staff. The assistant before the DR. came is was great, the DR. was nice and then third lady was disappointing. She does not seem to fit with the rest of the team who were great.

Jul 28, 2014

Very quick checkup, helpful and communicative staff!

Jul 27, 2014

First impression: kids screaming and running around your office. I almost left thinking your practice wasn't for me. Technician was very courteous and professional. What I'm displeased with is the unfriendly - borderline rude- front desk personnel. In particular, I just spoke with Stephanie to inquire if my contact lenses have come in. My appt was on July 15th and my lenses are not in yet. Seriously, why does it take two weeks to get lenses? I've called several times to check in the last week because honestly the office seems chaotic and I can't trust that I'll get a call. Stephanie was very short with me on the phone, mostly unhelpful (except to confirm the lenses are not in) and hung up without saying goodbye. I'm very disappointed with your non-technical office staff.

Jul 25, 2014

Everyone at this practice is extremely personable and professional. Each appointment is a pleasure.

Jul 20, 2014

I would like to know the results of the opti map exam I paid extra for. health of eyes, blood vessels, retina etc. Will that be sent in writing? I think in the past the Doctor discussed while I was there. Thank you.

Jul 20, 2014

Great visit as always. You all are fantastic - thank you!

Jul 20, 2014

We always have a great experience and service at Cool Springs Eye Care! The service is excellent and warm, front the front to the back.

Jul 20, 2014

This was my daughter's first time having her eyes examined and it was an amazing experience all the way around! I can't get over how friendly and welcoming the staff is!! Troy was phenomenal helping her pick out the perfect pair of glasses and immediately put her at ease. Thanks for a wonderful experience and this office just earned 3 new patients and I will recommend my friends for sure!

Jul 14, 2014

Everyone was amazing and we are all changing to this office. What a great experience!!

Jul 14, 2014

I felt completely comfortable and welcomed.

Jul 14, 2014

It has always been a good experience when I visit your practice!

Jul 13, 2014

very organized,efficient...staff all friendly and personable-Dr Kegoris extremely professional-best team in town...including the Titans

Jul 13, 2014

Your staff worked me in even though I didn't have an appointment. Thanks!

Jul 8, 2014

I have gone to this business for years and it has only gotten better over time. Everyone in the office makes you feel comfortable and you are always treated with respect and courtesy.

Jul 4, 2014

Best appointment I've ever had. Very thorough

Jul 2, 2014

I LOVE Dr. Jeff! He is so thorough, caring, precise and explains everything. I really know he has my best interests in mind as I'm facing glaucoma.

Jul 2, 2014

It is obvious they work hard to do their best!

Jul 1, 2014

I wish this practice could train other practices with their customer seervice methods...they are the best

Jun 30, 2014

Due to HIPPA regulations, I think it important that the front desk person NOT ask you to describe what is going on with your eyes when you have a medical problem. The fact is, I had to do that over the phone when making the appointment and it should not be necessary to go over that again. For my appt. I had spoken to Amy who was to put the appt. in for me, but I guess it had not gotten done, so I understand the confusion, but it still should not be done at the front desk within ear shot of other patients.

Jun 30, 2014

Best Eye care I have ever received in all the places I have ever visited in the past 45 years. That's why I keep coming back.

Jun 30, 2014

Would recommend to everyone. Great experience.

Jun 27, 2014

This was my first visit to your facility. I was very impressed with all of the employees. Thank you.

Jun 27, 2014

THe staff make me feel very well known by them. Everyone is very efficient and kind in explanations. Also thank you for gettingme in on short notice for my eye condition and giving me the trial pair of contacts to try out again. Best, Kellye Rice

Jun 27, 2014

My technician was excellent. She was caring, knowledable and very helpful.

Jun 23, 2014

Great visit! Friendly staff! Doctor was excellent

Jun 19, 2014

Everyone was very professional.

Jun 18, 2014

Everyone is so friendly and attentive. I am so thankful for the doctors and staff here. I always feel confident that I will be getting the best care possible at CSEC.

Jun 18, 2014

I love your office and have referred several people. I have never has a bad experience.

Jun 16, 2014

I always enjoy my visits to the office.

Jun 14, 2014

I had a great expereience with the whole process and even buying my first pair of glasses!

Jun 13, 2014

I always receive absolutely wonderful care by everyone! I'm always pleased with my visit. The staff is super friendly and very professional!

Jun 12, 2014

Great service. Friendly staff

Jun 12, 2014

It was very good service.

Jun 9, 2014

My visit was good. I am not sure that I would recommend a friend at this point, only because of the rates. My husband and I were both seen. Once Dr. Durham finished my exam the technician came in and wrote down a rate over and above what my insurance covers for a "contact fitting". She explained it as a "professional fee". I came in with my prescription, my contacts, my glasses and my previous optician sent over my records, so I am not sure that I really had a fitting per say. My prescription did not even change. When I went to check out there was also a fee for not be dilated. So, before ordering contacts and after what my insurance covers, my out of pocket balance was to be $150.00. I have never had an out of pocket expense without make a purchase like that before even when I was fitted for my contacts the first time. The young lady at check out, took of the fee for not being dilated (I don't know the name of machine). We were just caught off guard by the rates.

Jun 2, 2014

So efficient and also thorough. A dream these days when it comes to healthcare.

May 28, 2014

I am pleased with the service that Cool Springs Eye Care provides. Dr. Boerman and her staff are true professionals.

May 27, 2014

I really enjoyed the visit. They were all prompt and it was an overall great visit and they understood my benefits and helped me make the best decisions.

May 25, 2014

The atmosphere is very welcoming and inviting. We were taken care of very well by Dr. Crim.

May 24, 2014

Though the first technician did greet me by name, she did not introduce herself. Since I've not had this happen before at CSEC. I was surprised when she didn't. In fairness, this may have stood out because she has not been my tech before and, considering I'm often there, I remember thinking, "Oh. She must be new!") Also, and this is shared solely in the spirit of providing requested feedback, the technician seemed a bit out of sorts that day. Though polite, she was somewhat aloof and a bit distracted. For example, before she checked eye pressure, I asked if I needed to take out my contact. She said it wasn't necessary. Then, after taking pressure in the eye with the contact, she was visibly concerned at the reading. When I reminded her I was wearing a contact...and added it was a gas perm lens...she said I did need to remove it after all. Again, this is shared in the spirit of providing feedback. The second tech, Stacey, was wonderful...as always!

May 23, 2014

I truly appreciate Cool Springs Eyecare!

May 23, 2014

My visit was completely pleasant and stress free! The new technology that eliminates the need for dialation and all the waiting for that was a huge plus! My optician was fast and accurate in adjusting my prescription. Thanks for a good experience!

May 20, 2014

The best Vision Center in Tennessee.

May 19, 2014

Really appreciated the receptionist taking the time to understand my insurance policy and explain what was covered. She wanted to make sure and get it right, and that was appreciated!

May 19, 2014

Dr. Jeff and all the staff are always very helpful and friendly. They always show great concern over the health of my eyes and I have no hesitation in recommending their services.

May 19, 2014

Everyone worked very hard to make the visit excellent. They are polite, efficient,know their jobs, and how to correct eye problems.

May 18, 2014

I had a very good experience during my visit for testing. However, I must relay some hopefully constructive information. In order to better understand, some quick background information is important. 1. My mother fought through 3 different cancers it killed her. 2. My Dad's current wife recently went for a routine eye exam and they found melanoma in one of her eyes. She had a procedure just last week where they put radiation tablets behind her eye for a week to kill the cancer. She had the procedure to remove the tablets just a few days before my eye test date at your facility. As mentioned, I had a good visit on Friday, April 9th and underwent two tests. It was late in the day, so I was told the doctor would call me Monday with the results. While I was working out on Monday, I received a voice mail from your office to call "at your earliest convenience". When I called back, I was told "there is good news and bad news". You can imagine my initial reaction.

May 14, 2014

The technician was a little cool and not particularly friendly, but otherwise did her job properly. Everyone else was really nice.

May 13, 2014

I always look forward to my eye appointments with Dr. Jeff. He provides great feedback on my optical condition and expectations. During this visit he answered my questions on an upcoming surgery. I would definitely recommend him to anyone needing eye care - and who doesn't?

May 11, 2014

Your office is always very efficient and everyone is pleasant and helpful. Thanks for another great visit!

May 9, 2014

Been a patient for years, quite pleased with the service and the staff.

May 3, 2014

I was very impressed with my first experience at the Center. I feel well taken care of! Thank you.

May 2, 2014

Great visit very perfessional

May 1, 2014

I have made many many recommendations for years to use col springs eye! I still will , however, yesterday at the end of my daughters appointment we were escorted to the area to discuss getting glasses . While I see that as a perfect marketing strategy for you all financially I didn't appreciate it and am bothered by it! I. Feel like I should have been asked if I was interested I would have said no! Finances are a big part of our decisions and I never buy glasses there because they are so much more expensive than other places. I felt bad for the lady who escorted us and not happy I was forced into a marketing strategy!! The doctors and staff are top notch , no reason to push the glasses , if people want them they will ask. I know how happy I have been, I'm just saying if it were my first visit I don't know if I would return!

Apr 29, 2014

I have made many many recommendations for years to use col springs eye! I still will , however, yesterday at the end of my daughters appointment we were escorted to the area to discuss getting glasses . While I see that as a perfect marketing strategy for you all financially I didn't appreciate it and am bothered by it! I. Feel like I should have been asked if I was interested I would have said no! Finances are a big part of our decisions and I never buy glasses there because they are so much more expensive than other places. I felt bad for the lady who escorted us and not happy I was forced into a marketing strategy!! The doctors and staff are top notch , no reason to push the glasses , if people want them they will ask. I know how happy I have been, I'm just saying if it were my first visit I don't know if I would return!

Apr 29, 2014

I've been a patient for several years and as always the experience from start to finish is excellent - prompt, courteous, and to the point, but without feeling rushed.

Apr 28, 2014

My only issue was my appointment started 40 minutes late. I would have appreciated being notified beforehand because I could have joined a conference call. Instead I was told it would be a few more minutes several times. I understand these things happen but would have appreciated heads up.

Apr 25, 2014

I've been a patient for many years and I absolutely love coming there for my yearly visit. Amy at the front desk has always been so personable and friendly. Thanks for your attention to service and making the experience great!

Apr 25, 2014

Always comfortable here. Team is very professional.

Apr 25, 2014

Professional. Appreciated the service, and explanation

Apr 24, 2014

You have a very nice operation. I was, however, unsatisfied with the answer of what rushing means to get contacts in. I was just told 12 days to get them in normally, and then after pushing 3 times got an answer of 8 days for a rush. that is an eternity not wearing hard lens contacts. I know they have to make them, but that does not seem like rushing. I'm in a service business and rushing is not 8 days.

Apr 24, 2014

I went to the same eye doc for 20+ yrs until recently. My ins/doctor had a parting of the ways. I was devastated until I had my first appt with CS Eyecare. You guys rock! Every single associate is always so polite, professional & smiling which is hard to find these days. The office is very beautiful as well. So happy I found this practice. Thank you guys for all you do.

Apr 22, 2014

Love the service. Great place.

Apr 22, 2014

Everyone was very nice and helpful.

Apr 19, 2014

I was very happy with my visit. Everyone was very kind. Dr. Dow was great as was Pam(I think that was her name).

Apr 19, 2014

Very pleasant and efficient visit.

Apr 15, 2014

Very pleasant and efficient visit.

Apr 15, 2014

Great service for the many years that my wife and I have been coming to Cool Springs Eyecare.

Apr 11, 2014

I do not like having to fill out the SAME paperwork EVERY time I visit. I do not like having to wait EVERY time. I have never been seen immediately. I only go back for the doctor.

Apr 10, 2014

As usual, you guys do an awesome job.

Apr 10, 2014

Dr. Jeff is always amazing. He is so friendly, informative and helpful. I would highly recommend Cool Springs Eyecare to anyone with an eyecare need!

Apr 9, 2014

Everything was perfect, other than waiting at the front desk for a couple of minutes (no one there when I walked in) and I'm not sure if those at the checkout station knew to help.

Apr 8, 2014

I visited for medical appt. I had to pay the full amount before you all submit to insurance. I cannot think of a provider that requires payment in full before submitting to the insurance carrier. I will look for other eye care options.

Apr 6, 2014

You all did a great job. Everyone was very nice and Dolly was extremely helpful picking out a pair of frames.

Apr 6, 2014

Scoring a 9.9 out of 10. I felt the sales marketing was a bit over done. Had to reject more options than accept and that's no fun!

Apr 2, 2014

Everyone was great, I really like Dr. Dow. Also, Troy went out of his way to assist me with my options for glasses. Good job, one and all.

Apr 2, 2014

Troy did an outstanding job helping me select glasses & sunglasses based on my criteria, with no pressure.

Apr 2, 2014

A bit crowded and a little longer wait than usual, but as usual the optometrist, technicians, opticians and support staff were friendly, efficient and professional.

Mar 30, 2014

The staff is very helpful and friendly. I have been coming here for many years and have always been happy with their services.

Mar 30, 2014

Pleasant experience. Friendly and Professional.

Mar 28, 2014

Excellent service; nice people!

Mar 27, 2014

My visit went well and the staff was very friendly. I was suprised you no longer take my medical plan UHC which may cause me to seek another eye care professional.

Mar 27, 2014

I am tremendously happy with Cool Springs Eyecare. Every employee puts friendly service as a priority; and I'm very pleased with the care I have received from Drs. Jeff and Susan Kegarise.

Mar 26, 2014

The eye care has always been very good here. I am very well pleased and the staff is the best ever as well. Doctors have always been the best also. I would highly recommend.

Mar 26, 2014

I love Cool Springs Eye Care. Dr. Durham is very knowledgeable and gives excellent care and customer service.

Mar 25, 2014

Please let your customers know before their procedure about the eye dilation process. Mapping is not covered by insurance and if I take the option my insurance covers I need a driver. This was not explained until I showed up for my appointment.

Mar 25, 2014

I did not receive a business card because I have several already.

Mar 25, 2014

This was my first visit and I was very pleased. Everyone was very friendly, helpful and efficient.

Mar 22, 2014

Everyone in your office was very friendly and helpful. Liked Dr. Jeff and loved working with Kay to find the right frames for my needs.

Mar 21, 2014

Car was very detailed and Dr Jeff is always thorough and friendly. Takes his time with each patient. He is the best.

Mar 21, 2014

This was my first time visiting Cool Springs EyeCare. Loved the visit and will be a patient for a long time.

Mar 19, 2014

I had a good experience but I do think that 3 people seeing me was a bit much. The technicians did what I felt was the doctors job and the doctor was only with me maybe 5 minutes. My apt was for 2:45 and the doctor came in at 3:11. I do not quiet understand why the visit is handled that way. Maybe it is the future of eye doctors and I am from the doctor does the exam world. I do like Dr. Dow and everyone was more than kind. I will be back but you asked...

Mar 18, 2014

As always, a very positive experience...

Mar 18, 2014

I thought it was very awkward when I was forced to meet with a "fashion eyeglass consultant" after my appointment. The doctor made a face and said that I needed some new "updated" frames, which was fine, but when the consultant gave me options, they were just cheaper versions of the frames I already had. So I didn't really understand what the point was...

Mar 17, 2014

The customer service was great. The only issue I have is being charged separately for an eye exam and contact lens fitting. My insurance doesn't even cover the lens fitting. I have worn contacts for eighteen years, and have never experienced separate charges before. Additionally, I don't believe anything different was done from an average eye exam. I don't know if I would return for this reason. It seems like bilking the customers.

Mar 15, 2014

Your offices are well run, clean and comfortable. I felt I got more out of the visit then expected because the physician recognized my eye care needs before I even realized.

Mar 14, 2014

Only a few minutes late---but out in an hour--excellent

Mar 14, 2014

Everyone was very friendly. I felt confident that I was receiving great "eye care". Kay was very helpful in choosing eyeware.

Mar 13, 2014

Everyone was very professional and courteous. I was very pleased with the service I received.

Mar 12, 2014

This is a great place for eye care! They get you in and out, but not too quick to feel rushed. Your plan is very clear from the staff and you are handed off very cleanly and thoroughly between each staff member.

Mar 11, 2014

Great visit, everyone did a good job as usual. Especially appreciated the Business Office typing and emailing a clarification of maximum owed for Macular DNA testing to avoid future insurance question while I waited. Thanks!

Mar 10, 2014

I will be sending my wife to see you.

Mar 10, 2014

i was very impressed with all my interactions with the team at your office. Everyone was very friendly, efficient and Dolly was a great help picking out my glasses. Farrin was very friendly and professional and I really like Dr. Dow. I am eager to have an eye doctor close to my home that is efficient and competent. Thank you Marti Webster

Mar 8, 2014

Waited more than 30 minutes. Dr. Jeff now only works two days a week. All personnel are very friendly and helpful.

Mar 7, 2014

Very nice, organized office. Came to see Dr. Durham who is excellent. Great experience. Thx!

Mar 6, 2014

The entire staff from start to finish was above and beyond pleasant, knowledgeable and very welcoming. I would recommend this practice to anyone and everyone - adults and children.

Mar 3, 2014

Frame Prices too high! There needs to be more choice of budget price frames.

Mar 2, 2014

Always receive excellent care, nice friendly atmosphere - Dr. Jeff is the best!

Mar 2, 2014

Very professional. Great at explaining all parts of my treatment. Staff is very professional and outgoing.

Mar 1, 2014

Everyone is so organized and it makes coming to the doctor a preasure! meg

Mar 1, 2014

I assumed my costs, with exception of copay would have been covered. Had to pay additional cost for lenses. That should be looked into.

Mar 1, 2014

Everyone was very friendly and very efficient. I was very pleased and will definitely recommend this practice to my friends. I was very impressed! Keep up the great work!

Feb 25, 2014

Another great check up with sincere, warm care and attention to all of our questions and concerns, thank you!

Feb 24, 2014

Always a pleasure. Tiffany, Melissa and Stephanie were very pleasant and helpful and fully answered any question I had.

Feb 21, 2014

Super friendly staff, even if Dr. Jeff is a Buckeye. They got me in and out pretty quickly too, I was not anticipating that, in a good way!

Feb 15, 2014

I always get excellent service when I see Dr. Jeff. Troy did an excellent job helping me pick out some new frames!

Feb 15, 2014

Troy was very personable and helpful. Highly enjoyed my experience with him.

Feb 14, 2014

Very professional staff. Made me feel comfortable and explained every step of the way. Kay was great at finding frames for me! I did not feel any undue pressure and the selection was good. From the front desk on, very good visit.

Feb 13, 2014

Dr. Keg has everything doing a 10!!

Feb 13, 2014

I feel really comfortable going to Dr Jeff with my eye care.

Feb 13, 2014

My appointment and time with the doctor was efficient and very satisfactory, as always. However, after the doctor walked me to the optical department and told me to take a seat on the bench and "someone will be right with you" to order my new lenses and adjust my current frames, I apparently donned an invisibility cloak. I counted 4 people working in the optical department. Three walk-in customers were taken before me. After 30 minutes, I approached the front desk to inquire why I was waiting so long. The receptionist apologized and I waited another 15 minutes and 2 more customers before my name was called and someone saw me. Prior to that, not once did an employee inquire as to whether I'd been helped or needed anything, although two looked directly at me. My appointment was scheduled for 4:00 and by the time I paid and left the office it was 6:00.

Feb 12, 2014

Our family loves Cool Springs EyeCare!

Feb 8, 2014

Absolutely wonderful! Its always a shock for me, financially,even with insurance, which is why I go so long in between. I loved meeting & visiting with your staff!

Feb 8, 2014

Everyone was very friendly!

Feb 8, 2014

Love your team, keep up the great service.

Feb 8, 2014

Excellent experience. Dr. Jeff took extra time with me and I felt as though I had a much better exam than my previous doctor. The young lady that helped pick out frames was patient and helpful.

Feb 6, 2014

I love the customer service. To be greeted by name upon walking in the door always floors me.

Feb 6, 2014

Great first appointment with Dr. Jeff. Chantal, Tiffany, Melissa, Dolly and 2 others whose names I can't remember sorry) were wonderful and friendly and professional and informative.

Feb 5, 2014

This is now the third visit in a row in which I had to wait at least 30 minutes past my appointment time. If I can be on time, you should also be on time. This was never a problem years ago and so it is obvious to me that you are simply overbooking. If this continues to occur, I will have to switch providers.

Feb 5, 2014

Not enough time with Dr. Jeff!! I saw him for two minutes and techs did all the testing.

Feb 5, 2014

Good service. My only concern was the wait.

Feb 4, 2014

The entire staff was professional and kind. No problems with the visit.

Feb 4, 2014

Efficient and friendly service with knowledgeable staff.

Feb 1, 2014

Didn't expect appt to take 90 min. Had only planned for an hour.

Feb 1, 2014

Great experience!

Feb 1, 2014

Dr. DOW was very good and so her Assistant Technician...Thanks

Jan 31, 2014

I am a long time patient and will continue to come to this office for my eye care needs.

Jan 31, 2014

Dr. Jeff and the entire team are outstanding and take great care of their patients. They continue the be the best and have the latest technology and provide the best medical care.

Jan 29, 2014

Very friendly staff and really like Dr Dow

Jan 19, 2014

I came in for a follow up for an eye abrasion and was charged another copayment of $40. I was under the impression follow up visits are part of the initial care. But everybody was so nice and helpful.

Jan 18, 2014

Excellent experience. Staff is amazing and really know how to treat their clients. They have tremendous knowledge in their field and customer service is outstanding. It's a pleasure to visit.

Jan 17, 2014

I had a great experience here and will probably tell my friends about it.

Jan 16, 2014

Wonderful, very efficient and professional

Jan 16, 2014

From my arrival to my departure, Cool Springs EyeCare treated me with such respect as a patient. I felt informed and all my questions were answered. You guys are a wonderful eyecare provider and I appreciate the outstanding customer service!

Jan 14, 2014

Pleased to have Cool Springs Eye Care. It is comforting to feel like they really care

Jan 10, 2014

I know Dr. Boerman from another practice. She remembered me and gave full attention to my explanation of why I was there and attending to my concerns. I have full confidence in her assessment of my needs. The reception and care by the technicians was friendly and professional.

Jan 8, 2014

Title says it all. These folks are great!!!

Jan 8, 2014

awesome professional office and staff

Jan 8, 2014

Almost everyone I met with was able to answer my questions, and if they weren't able to they found someone who could.

Jan 7, 2014

Everybody worked hard and deserves a raise this year!

Jan 6, 2014

Love the staff and doctors! That's why we keep coming back and telling my friends!

Jan 5, 2014

Great staff. Highly recommend.

Jan 4, 2014

Everyone on the staff is very professional and personable.

Jan 4, 2014

My only concerns are 1) I wasn't told about the contact lens evaluation fee, and I don't recall being informed of the Optomap fee; however, the amazing service and experience and overall process was a true pleasure 2) I felt like I couldn't pick out my eyeglass frames myself; my optician insisted I stay seated whilst they picked frames for me. Regardless, I'm excited about going back. ** HUGE PLUS ** I had an insurance hiccup at the time of my visit; I won't go into detail, but the staff-person I called literally took care of everything for me. It was AMAZING.

Jan 3, 2014

My experiences with Cool Springs EyeCare have been pleasant ones. I like your service and especially everyone's friendliness. My only recommendation is to be greeted as Mr. ___ or Ms. ___ in the reception area.

Jan 3, 2014

Everything was great EXCEPT our time with the optician to choose frames. She seemed bored and not very "warm". Not bad, but not good either. We both felt that way and commented to each other on the way home. It just left an unpleasant feeling after we left. I also don't feel that it truly costs $250. to make one pair of plastic frames! (Without lenses.) That was the least expensive option. I feel like there are better options elsewhere and I should have explored that. The time with the doctor was excellent! She was very personable. Even though the optician was waiting in the doorway wanting us to hurry up.

Jan 2, 2014

Dr. Jeff was amazing! I have my new eye doctor in Nashville! He was thorough in explaining all possible treatments, was kind and funny, ,and gave me a great overview of my overall eye health.

Jan 2, 2014

Wonderful people & experience!

Dec 29, 2013

My wife and our family have had multiple negative experiences here and will never refer anyone to this facility. Four times we have booked our appontment with Dr. Dow and have been seen by another doctor. Although my wife and I had the exact same examination, they charged her $80 and myself $10. They claimed to perform a contact lens examination and fitting which they had not performed and then attempted to charge us as such. When we asked to speak with a technician they said that they had all gone home and that if we didn't agree to pay the $80 that they wouldn't give us her prescription. This is only the most recent in a long line of visits in which the staff has been unfreindly and underhanded. I have never felt so mistreated and cheated by a facility. Our family works in the medical field with a number of insurance companies and I can honetly say we will NEVER recommend them to anyone. We intend to complain to the insurance companies, to Angie's List and to the BBB.

Dec 28, 2013