CHI - Community Health of South Florida

West Kendall

Star Star Star Star No Star 169 Reviews

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Reviews

StarStarStarStarStar Everyone from the front desk, nurses and doctor... —    (Patient since 2021)

Everyone from the front desk, nurses and doctors were extremely kind. It felt very welcoming.


StarStarStarStarStar Excellent atencion a los pacientes —    (Patient since 2020)

Excellent atencion a los pacientes


StarStarStarStarStar Satisfied  —    (Patient since 2021)

Very satisfied with my experience today being a new patient.


StarStarStarStarStar Good  —    (Patient since 2021)

Excellent service and attention


StarStarStarNo StarNo Star Long wait time to be seen and rushed out the door. —    (Patient since 2021)

Long wait time to be seen. Very non-personal feeling to the service. Quickly seen and given the feeling of being rushed out the room. No proper sanitation of the exam rooms between patients; I witnessed the paper on the exam table just being removed and the next person entered after me.


StarStarStarStarStar  —    (Patient since 2021)

I want to thank Dr Stevenson Chery and the nurse at the front desk who was very helpful.


StarStarStarStarStar Excelente servicio y ate —    (Patient since 2019)

Excelente servicio y atención


StarStarStarStarStar quality health care for affordable prices. I lo... —    (Patient since 2021)

quality health care for affordable prices. I love coming here


StarStarStarStarStar Overall excellent courteous professional staff ... —    (Patient since 2019)

Overall excellent courteous professional staff I felt welcomed and safe.


StarStarNo StarNo StarNo Star Industrialized medicine is never about the pati... —    (Patient since 2020)

Industrialized medicine is never about the patient. Production and profit is the driving force from the back office that takes priority.


StarNo StarNo StarNo StarNo Star PESIMO SERVICIO NO RESPETAN LAS CITAS —    (Patient since 2021)

PESIMO SERVICIO NO RESPETAN LAS CITAS


StarStarStarNo StarNo Star  —    (Patient since 2021)

The service that was provided for me was not bad, but essentially they had me waiting a long time without giving me any information. I’m legally blind and I take transportation that is really hard to reschedule, therefore I couldn’t finish my session in person because it started late.


StarNo StarNo StarNo StarNo Star Office is not organized to my standard —    (Patient since 2021)

The therapist referred me to the psychiatrist and the receptionist scheduled my appointment the day after. I waited 45 minutes to meet with someone for them to ask me the same questions. I was then recommended to go see a general doctor for a physical. By this time I already paid two copays with no results. I decided not to move forward with scheduling any additional appointments because time is very important to me.


StarStarStarStarStar excelente atencion al paciente. —    (Patient since 2020)

excelente atencion al paciente.


StarStarStarStarStar Dr Reyes is my angel got me though my worst day... —    (Patient since 2020)

Dr Reyes is my angel got me though my worst days


StarStarStarStarStar The staff is warm, welcoming, and extremely pro... —    (Patient since 2021)

The staff is warm, welcoming, and extremely professional in their delivery of health care. I would like to give special recognition Tristan in the lab, he was caring, gentle and so proficient as he performed his phlebotomy task; I am a satisfied customer. Kudos to Ms Margarita Vega and her team!


StarNo StarNo StarNo StarNo Star The wait is way too long and so are the appoint... —    (Patient since 2020)

The wait is way too long and so are the appointments to see a doctor.


StarStarStarStarStar Front desk lady very kind and efficient —    (Patient since 2020)

Front desk lady very kind and efficient


StarStarStarStarStar Great overall punctual, kind,next time I'll ask... —    (Patient since 2019)

Great overall punctual, kind,next time I'll ask what to expect and get the most for my treatment thanks


StarStarStarStarStar Outstanding session with Dr Loaces, my therapist! —    (Patient since 2021)

Dr Loaces makes me feel like I am a person again. She puts herself to my shoes and guides me to regain my confidence. Oh I am alive today and I can smile as well. She is the best therapist that someone could have. I thanks the Lord for her ministry and I also thank her for being so compassionate, so kind, so attentive, so patient, so comprehensive. Dr. Loaces brungs light in my live. 🙏👏❤️🌈


StarStarStarStarStar Wonderful staff! My wife, my children and I lov... —    (Patient since 2020)

Wonderful staff! My wife, my children and I love CHI West Kendall!


StarStarStarStarStar  —    (Patient since 2021)

Excellent Service! Thank you!


StarStarStarStarStar Convenient  —    (Patient since 2019)

It’s very convenient to be able to do a telehealth visit.


StarStarStarStarNo Star ALL WAS GOOD BUT MY PRECRIPTION FOR EXRAY SHOUD... —    (Patient since 2020)

ALL WAS GOOD BUT MY PRECRIPTION FOR EXRAY SHOUD BE SENT BY EMAIL OR SENT TO THE CHI CENTER ON 211 PLEASE TY


StarStarStarNo StarNo Star Tele-appointments are great! 👍 —    (Patient since 2021)

Tele-appointments are great! 👍It's very hard to get appointments thpugh.


StarStarStarStarStar I love Dr Katz.The appointment was very nice an... —    (Patient since 2019)

I love Dr Katz.The appointment was very nice and friendly.


StarStarStarStarStar Good Health Service —    (Patient since 2019)

service and quality excellent


StarStarStarStarStar Good experience. The staff is courteous and the... —    (Patient since 2019)

Good experience. The staff is courteous and the waiting time reasonable. The doctor is attentive. I am satisfied customer


StarStarStarStarStar Always great service with a smile you can tell ... —    (Patient since 2019)

Always great service with a smile you can tell they are actually happy you are their. Good doctor Extremely happy


StarNo StarNo StarNo StarNo Star Not to insult, but HELP staff behavior to patients —    (Patient since 2020)

I hate and never do this! HATE CALLING PEOPLE OUT, mostly when they are supposed to help us. I tried being kind I tried being nice, until today!!! I had enough!!! And I don’t want the rest of your patients to be treated this way. My physiquiatric told me she was not my therapist when I was trying to update her about my behaviors(I get it) she told me I was the problem as she claimed that i was taking the medications however I wanted, (when I first stared to come to the chi 4 years ago, I actually did because I was definitly worse mentally than now. I understand and accept that I did it once, but I won’t let someone to point me about something that I said I am NOT doing this time, I never had someone pointing out that it was my fault about how I was feeling, telling me I am the problem, I am a mental health patient, I have bipolar and borderline disorder, and as an emotional patient, I felt bad. I never had a complaint about this place, and if I did I fixed it directly with the worker, it makes me feel really bad that I had to defend myself towards her. I really it was not right. imagine associated treating patients how I was treated today date 3/24 3:15 appt.I don’t want to get her fired, you need staff checkups!! Is not the first time. to PLEASE make sure staff LISTEN TO YOUR PATIENTS INSTEAD OF BEING IN A RUSH IN THE CALL!! you can go ahead and listen to the calls if they were recorder for quality insurance, my date of birth is 06/10/1993 in this case I am taking them how she told me too, she said that we spoke about this and all I needed was therapy, when my anxiety actually had to do with sweats and my ex physiquiatric gave me medicines for physical anxiety that we’re affecting in my family and work. when I had an issue with a therapist or physiquistric, they left or I just changed it. but i dont. i can’t come back to this hospital no matter how much I need It. she is sweet and nice & love But i Need help, no more suicidal thought than what I already have.Gluck


StarStarStarStarStar Amazing Dr and excellent professionals team  —    (Patient since 2019)

This facility count with an excellent team of professional, I have been visit them since 2016. The pediatric who is in charge of my daughter is Martha Katz she is an amazing a pacient dr, always take the necessary time to do the check up and to respond all our questions and believe me I always have a lot of question, her treatments always have been effective I can say nothing by the best to my dr and the team that works in CHI West Kendall


StarNo StarNo StarNo StarNo Star It was a waste of time, I had appointment for l... —    (Patient since 2021)

It was a waste of time, I had appointment for lab that day, when I went there they tried to make me another appointment, I didn't get it make appointment to make another appointment .


StarStarStarStarStar Me atendieron en el horario que necesitaba en m... —    (Patient since 2020)

Me atendieron en el horario que necesitaba en mi cita... me dedicaron el tiempo necesario . Excelente servicio .. gracias


StarStarStarStarStar Your staff was kind friendly and very knowledge... —    (Patient since 2020)

Your staff was kind friendly and very knowledgeable. Thank you for your service


StarStarStarStarStar Dr. Rose. —    (Patient since 2021)

Dr. Rose took the time to understand my issues and provided appropriate care.


StarStarStarStarStar Great services.Near to my home. —    (Patient since 2021)

Great services. Near to my home.


StarStarStarStarStar It was great looking forward to doing it again ... —    (Patient since 2021)

It was great looking forward to doing it again


StarStarStarStarStar  —    (Patient since 2021)

Every time I take my daughter I am very satisfied. On this occasion, I appreciate that the preventive measures to avoid the corona virus are present, and that they are doing tests to inquire about the mental health of the children.


StarStarStarStarStar Team and Staff —    (Patient since 2020)

Very professional and polite


StarStarStarStarStar Time apoiment —    (Patient since 2020)

The apoiment only 5 minutes? Other patiens have a 40 minutes this is bad


StarStarStarStarStar Very friendly people I feel line family when co... —    (Patient since 2020)

Very friendly people I feel line family when coming to this location


StarNo StarNo StarNo StarNo Star If it had 0 stars I would give them that..  —    (Patient since 2021)

If it had 0 stars I would give them that..


StarStarStarStarStar Very positive experience.  —    (Patient since 2019)

Very positive experience.


StarStarStarStarNo Star My experience —    (Patient since 2021)

Dr. Pardo is great, the staff if professional. However, the waiting time is really bad, only 4 chairs for patients to wait, many times you have to stand.


StarStarStarStarStar  —    (Patient since 2020)

La Dr.loances una excelente profesional ella atiende a mi hijo y estoy muy conforme y agradecido


StarStarStarStarStar I was very happy with the services that you pro... —    (Patient since 2019)

I was very happy with the services that you provide.


StarNo StarNo StarNo StarNo Star The worse place I’ve ever seen. Very disorgani... —    (Patient since 2020)

The worse place I’ve ever seen. Very disorganized, staff not helpful. I went there three times and for one reason or another wasted my time. Appointments were canceled. Horrible place. Its more of a circus than a medical facility.


StarStarStarStarStar We love CHI —    (Patient since 2020)

The staff that works there, from the one who answers the phone to the one who parks the car, are kind, cordial and always ready to help with the best disposition. The doctor and nurse are very dedicated to each patient.


StarStarNo StarNo StarNo Star Horrible service. —    (Patient since 2019)

I was unable to reach my dr for more than 48 hours even though I left multiple urgent messages for call back for a serious problem.


StarStarStarStarStar The personal in this Center was awesome. I had ... —    (Patient since 2020)

The personal in this Center was awesome. I had a great experience. The Dr was very attentive to my needs. I will recommend it to my friends.


StarStarStarStarStar Staff very helpful, approachable, warm, friendl... —    (Patient since 2021)

Staff very helpful, approachable, warm, friendly! Although I had to wait a little over my appt time it was a Great experience!


StarStarStarStarStar Fernando Cruz patient —    (Patient since 2020)

Hola buen día personal clínico de CHI mi nombre es Kassandra Cruz, me dirijo a ustedes por medio de su supervisada la señora Barbara González quien me suministró sus correos con la finalidad de plantear el caso clínico de mi padre el día de ayer, quien tuvo una cita con la especialista Melissa López en el área de psiquiatría lo cual no fue atendido por la misma, dándonos un trato poco cortez y sin soluciones... Mi papá sufre y padece una enfermedad degenerativa y autoimmune, el tiene episodios de depresión constantes por los dolores que le atacan y los fármacos tipo esteroideos como el PREDNISONE que tiene una alta dosis y diaria; motivó por el cual el hace uso de un perro de soporte emocional y recientemente donde vivimos nos piden firma de un especialista en el área de salud mental para certificar esta condición, negándose la DRA MELISSA LÓPEZ en atenderlo y proporcionarle dicho informe médico por no hablar inglés ni padre y por no asumir ningún tipo de apoyo a esta causa! Pido ayuda a ustedes y apoyo debido a este caso! Mi número de celular es 7864240920 y podríamos aclarar cualquier duda que tengan con respecto al Caso! Agradecida me despido attm Kassandra Vayola Cruz Matute


StarNo StarNo StarNo StarNo Star Would not suggest therapy here  —    (Patient since 2020)

I had a phone appointment at 2:30. Didn't get a call till after 4pm. Super unprofessional. Then when I got to speak to the therapist I didn't get my full session time, she rushed me off of the phone and I felt like she didn't really listen and wasn't empathetic to my problems


StarStarStarStarStar Excellent service, Staff are very knowledgeable... —    (Patient since 2020)

Excellent service, Staff are very knowledgeable, helpful and professional


StarStarStarStarStar My Visit to CHI West Kendall was exceptional. ... —    (Patient since 2021)

My Visit to CHI West Kendall was exceptional. Everyone from the Front Entrance to the doctors took good care of my needs.


StarStarStarStarStar Well organize, excellent service —    (Patient since 2021)

Well organize, excellent service


StarStarStarStarStar I love my doctor and the cleanliness of the fac... —    (Patient since 2019)

I love my doctor and the cleanliness of the facility.


StarStarNo StarNo StarNo Star What’s the point... —    (Patient since 2020)

What’s the point of having the first meeting in the morning if you still have to wait 45 minutes to get in to see your Dr.


StarStarStarStarStar Cinco estrellas muy eficiente la atencion  —    (Patient since 2020)

Cinco estrellas muy eficiente la atencion


StarStarStarStarNo Star Above and beyond. Loretta and her supervisor h... —    (Patient since 2019)

Above and beyond. Loretta and her supervisor helped me with a very upsetting situation. They went the extra mile and lived the motto "where patient care comes first". She helped me when it wasn't her job. She and her supervisor are true angels.


StarStarStarStarStar Team and Staff —    (Patient since 2020)

The team and the staff at West Kendall is the best at CHI. I, really had a wonderful experience with the personnel at that place. All of them from the valet parking, security, PFSS, PCT, Nurses, and Provider are valuable people to represent CHI.


StarStarStarStarStar Excelente! Buena atención! —    (Patient since 2020)

Excelente! Buena atención!


StarStarStarStarStar Excelente servicio y personal desde el personal... —    (Patient since 2020)

Excelente servicio y personal desde el personal del parqueo hasta los doctores. Simplemente excelente.


StarStarStarStarStar Diligent and hardworking team!  —    (Patient since 2020)

Diligent and hardworking team!


StarStarStarStarStar Employees at CHI are very courteous and kind. I... —    (Patient since 2019)

Employees at CHI are very courteous and kind. I deal primarily with the West Kendall location, where they go above and beyond the scope of their employment.


StarStarStarStarStar  —    (Patient since 2020)

That doctor was extremely rude I don’t want to see her any more nor my child she just have bad attitude


StarStarStarStarStar Very kind and professional people —    (Patient since 2020)

Very kind and professional people


StarStarStarStarNo Star It's convinient for me to attend this location.... —    (Patient since 2020)

It's convinient for me to attend this location. The doctor was very professional but i felt as if she was rushing. I did not even get 20 mins with her.


StarStarStarStarStar Very profesional and speed service  —    (Patient since 2019)

Very profesional and speed service


StarStarStarStarStar I love the service  —    (Patient since 2020)

They have great service, always on time, and I don’t have to leave my house.


StarStarStarStarStar Excellent attention for each of the employees, ... —    (Patient since 2020)

Excellent attention for each of the employees, very clean and modern place


StarStarStarStarStar GREAT!!!!! —    (Patient since 2019)

The staff is great! Very respectful and knowledgable. Love their offices.


StarStarStarStarStar Pediatric Team —    (Patient since 2019)

Dr. Katz and the pediatric team are excellent.


StarStarStarStarStar  —    (Patient since 2020)

Muy bien cuidado y excelente atención


StarStarStarStarStar Very gentle, very organize. All the stuff is ve... —    (Patient since 2019)

Very gentle, very organize. All the stuff is very kind and you can notice that they like to do their best.


StarStarStarStarStar My thought —    (Patient since 2020)

From wait time to the nurses straight to the doctor it was a pleasant experience


StarStarStarStarStar Great Service  —    (Patient since 2019)

Very knowledgeable, kind, attentive, friendly and encouraging.


StarStarStarStarStar I love the place and staff —    (Patient since 2020)

I love the place and staff


StarStarStarStarStar Excellent service!  —    (Patient since 2019)

Excellent service! I love my psychiatrist, the staff, everyone is so smart and nice to deal with. I love the convenience of having one close to my home.


StarStarStarStarStar My visit to CHI was a pleasant visit where my c... —    (Patient since 2020)

My visit to CHI was a pleasant visit where my concerns and needs were met at West Kendall, although the Doris Ison pharmacy wasn't the same. I do not know if this is new policy but I was given a prescription for a very important medication in April 2020 I was told it wasn't in stock all the way until July 2020. when it was available they said my April 2020 Prescription was expired. Usually when I have had to go to other pharmacies in the past prescriptions are good for one year.


StarStarStarStarStar I was able to talk to my doctor and we went thr... —    (Patient since 2019)

I was able to talk to my doctor and we went through all my health concerns and she told me what I need to do or change. She was in no hurry to hang up on me and I felt extremely comfortable with the whole process


StarStarStarStarStar I am very happy to have a Chi West Kendall Medi... —    (Patient since 2020)

I am very happy to have a Chi West Kendall Medical, for the following reasons. they are always there to help and assist patient with or without appointment, are very professional including my Dr. Mrs. Rosemary She's very nice and professional. Thank you and keep up the good work.


StarStarStarStarStar The young lady come outside to greet me, and a... —    (Patient since 2020)

The young lady come outside to greet me, and ask the reason I was there. I told her I was there to pick up some forms from Dr. Rose. She went back in to the nurses station and got the correct paperwork for me, and brought them back outside to me. It took only about 90 seconds, and I was done. Very efficient 👍


StarStarStarStarNo Star Excelente trabajo y atencion —    (Patient since 2019)

Excelente trabajo y atencion


StarStarStarStarStar La atención es muy buena. —    (Patient since 2019)

La atención es muy buena.


StarStarStarStarStar Ms. Estinvil is professional and listens to my ... —    (Patient since 2020)

Ms. Estinvil is professional and listens to my concerns. I never feel rushed.


StarStarStarStarStar All the people and the attention is fantastic, ... —    (Patient since 2019)

All the people and the attention is fantastic, well organized.


StarStarStarStarNo Star I just wish the Dr. were more personable. She i... —    (Patient since 2019)

I just wish the Dr. were more personable. She is dry.


StarStarStarStarStar Patient  —    (Patient since 2020)

Very easy to communicate and courteous staff.


StarStarStarStarNo Star I am very happy with my Doctor Rosemay she's Ve... —    (Patient since 2020)

I am very happy with my Doctor Rosemay she's Very professional


StarStarStarStarStar Went in for labwork- Gaby and Carmine provides ... —    (Patient since 2020)

Went in for labwork- Gaby and Carmine provides excellent service. Even the valet guy was nice. Thank you!


StarNo StarNo StarNo StarNo Star Techs were great. Doctor was horrible —    (Patient since 2020)

Technicians were great, receptionists were amazing. The doctor was terrible, she stayed far from me and didnt want to check anything, I told her that I was recovering from pneumonia but that I still felt sick, to please check my breathing, hear my chest and she refused, she looked at me fo two minutes fro far and said I was fine, she had no compassion at all, she really seemed like she didnt care, she looked bothered. Horrible experience and I will never go back there, as matter of fact I'm calling my insurance and disputing the charges they will get. I was thinking of filing a complaint


StarStarStarStarStar Service Excellent of nurses and the customer se... —    (Patient since 2020)

Service Excellent of nurses and the customer service l


StarStarStarStarStar Wonderful thanks 😊 for all your help —    (Patient since 2020)

Wonderful thanks 😊 for all your help


StarStarStarStarStar Very good service and friendly staff. —    (Patient since 2020)

Very good service and friendly staff.


StarStarStarStarStar Dr. Reyes is amazing. She responds very fast a... —    (Patient since 2019)

Dr. Reyes is amazing. She responds very fast and makes sure that the patient is taken care of. I was able to get in an emergency consultation immediately. I am very happy that she is my doctor.


StarStarStarStarStar Muy buen servicio, con celeridad y calidad, sat... —    (Patient since 2019)

Muy buen servicio, con celeridad y calidad, satisfecha, y uno puede ver su doctor sin riesgo


StarStarStarStarStar CHI The Best Healthcare Facility in South Dade —    (Patient since 2019)

I was at CHI this morning to obtain my medicine. Within the hour, I was on my way home. I was pleased that they are taking all precautionary measures to avoid a positive Coronavirus result from their facility. It was sanitized, orderly, and in general I have never had a bad experience at the Doris Ison not the West Kendall location.


StarStarStarStarNo Star It is convenient, somewhat professional but the... —    (Patient since 2020)

It is convenient, somewhat professional but the Doctor was great


StarStarStarStarStar Excellent team work and a very nice environment... —    (Patient since 2020)

Excellent team work and a very nice environment at the location. Definitely I will recommend any friend or colleagues your services. Doctors and nurses thank you for your services.


StarStarStarStarStar Excellent —    (Patient since 2020)

I really love my visit there in west Kendall !!


StarStarStarStarNo Star This time my experience was almost perfect. I d... —    (Patient since 2020)

This time my experience was almost perfect. I didn't wait a lot of hours to see the doctor like in others CHI Areas (Pediatrics for example) . The Front Desk was kind. The time that the doctor spent with me was too short but in general it was a good apoiment.


StarStarStarStarStar Exellent experience good attention —    (Patient since 2019)

Exellent experience good attention


StarStarStarStarStar I didn't have a appointment but did my blood wo... —    (Patient since 2020)

I didn't have a appointment but did my blood work thanks God 🙏🙌😇


StarStarStarStarStar Madeline is a great provider. I feel great afte... —    (Patient since 2019)

Madeline is a great provider. I feel great after meeting with her. She is very caring and I think she makes a difference is people's lives. Very sweet person.


StarStarStarStarStar  —    (Patient since 2019)

The office lady is very friendly, ans i love Dr. Reyes she listens she talks and ahw just understands things.


StarStarStarStarStar La Dra Katz es muy buena y muy amable así como ... —    (Patient since 2019)

La Dra Katz es muy buena y muy amable así como sonia y la demás chicas . Los recomiendo ampliamente


StarStarStarStarStar UNA LUZ EN EL GONDO DE UNA CUEVA —    (Patient since 2019)

A clinic within the reach of people with low resources, is to see the light at the bottom of a cave ... sick people, without medical sand, it is the most difficult and painful for a human being ... I found in the clinic My chance of life.


StarStarStarStarStar Very friendly & nice people . —    (Patient since 2020)

Very friendly & nice people .


StarStarStarStarNo Star The doctor was very considerate the frame timin... —    (Patient since 2020)

The doctor was very considerate the frame timing was excellent but if the CHI logo was display out on the open while crossing near the spanish restaurant that will prevent bus goers more time instead of walking down has no clue where to turn or where the place might be located


StarStarStarStarStar I love the staff in the mental health departmen... —    (Patient since 2019)

I love the staff in the mental health department. the Front lady is nice! my therapist Dr Loaces is awesome and not to mention DR REYES! They are incredibly patient and deserve to be noticed by the company!


StarStarStarStarNo Star Very nice staff the waiting room is always deco... —    (Patient since 2019)

Very nice staff the waiting room is always decorated beautifully!!


StarStarStarStarStar El servicio es rápido y el personal muy capacit... —    (Patient since 2020)

El servicio es rápido y el personal muy capacitado , son amables y muy profesionales


StarStarStarStarStar The Best service that I received in the last 2 ... —    (Patient since 2019)

The Best service that I received in the last 2 years!


StarStarStarStarStar Great people —    (Patient since 2019)

Everyone is very kind and caring


StarStarStarStarStar Very prompt less than 2 hours I was out —    (Patient since 2019)

Very prompt less than 2 hours I was out


StarStarNo StarNo StarNo Star Wait time 2 hours for pediatric appointment  —    (Patient since 2019)

Wait time 2 hours for pediatric appointment


StarNo StarNo StarNo StarNo Star Every time i go the waiting time is ridiculous.... —    (Patient since 2019)

Every time i go the waiting time is ridiculous. Not because of the Dr the problem is the person taking vitals.


StarStarStarStarStar The staff is courteous, professional and helpfu... —    (Patient since 2019)

The staff is courteous, professional and helpful with providing information.


StarNo StarNo StarNo StarNo Star Dr Rose Mery was the coldest ,unsympathetic, un... —    (Patient since 2019)

Dr Rose Mery was the coldest ,unsympathetic, uncaring doctor I think I have ever encountered! She talked with me.No exam no concern no caring thrn got really rude when I asked if she would?at least exam my broken ankle that has?not healed yet after months.I said" will you at least exam it "?and she said " why would I the xrays show the break and I can do nothing to help you! Professionalism would have helped!! I left in tears and she had zero sympathy!!


StarStarStarNo StarNo Star Waited over two hours to see the doctor. —    (Patient since 2019)

Waited over two hours to see the doctor.


StarStarStarStarStar Great customer service. Please keep up the good... —    (Patient since 2019)

Great customer service. Please keep up the good work and hiring patient centered employees.


StarStarStarStarStar I’m appreciate the dedication from staff  —    (Patient since 2019)

I’m appreciate the dedication from staff


StarStarStarStarStar I like going to CHI the staff is very caring,th... —    (Patient since 2019)

I like going to CHI the staff is very caring,they go out of there way to help.I really like the person who signs me in ,she's always has a smile on her face. She makes me feel relax. 'll do so like my CHI.


StarStarNo StarNo StarNo Star  —    (Patient since 2019)

Valet parking is nice, the place is clean yet small. But the waiting to see the doctor, even with an appointment, is absurd


StarStarNo StarNo StarNo Star Wait time is horrible for appointments. —    (Patient since 2019)

Wait time is horrible for appointments even when 30 minutes early, Morning noon and afternoon. Dr.'s so far behind staff takes it easy, walk in isn't any better 2-3 hour wait either way easy. Not including the additional 45 minutes it takes to verify insurance/ payment. Absolutely ridiculous Wait time. My family last Dr. retired, She is missed. She ran her practice professional in every aspect of the word. CHI


StarNo StarNo StarNo StarNo Star Wait time is horrible for appointments even whe... —    (Patient since 2019)

Wait time is horrible for appointments even when 30 minutes early, Morning noon and afternoon. Dr.'s so far behind staff takes it easy, walk in isn't any better 2-3 hour wait either way easy. Not including the additional 45 minutes it takes to verify insurance/ payment. Absolutely ridiculous Wait time. My family last Dr. retired, She is missed. She ran her practice professional in every aspect of the word. CHI needs work.


StarStarStarStarStar Highly recommend —    (Patient since 2019)

Everyone is so nice and professional at the office. They are ready to help with your needs and questions. Highly recommend.


StarStarStarNo StarNo Star I REALLY WANT TO thank a CHI representative her... —    (Patient since 2019)

I REALLY WANT TO thank a CHI representative her name is ESTER ex.4954 She knows how to help people over the phone. I HAVE A BAD EXPERIENCE WITH OTHER REPRESENTATIVE BUT SHE HAS PATIENCE AND KNOWS WHAT TO DO.SHE WORKS WITH THE REFERRAL DEPARTMENT. WE always suffer tell we get the referal but she helped us and make it very easy


StarStarStarStarStar As always. Very pleased Ms. Estenvil NP and sta... —    (Patient since 2019)

As always. Very pleased Ms. Estenvil NP and staff excellent. Miss Francia & Loreta @billing professional and caring. Blessed with all your services.


StarNo StarNo StarNo StarNo Star My lab appt was at 11:30 am Fasting; I checked ... —    (Patient since 2019)

My lab appt was at 11:30 am Fasting; I checked in at 11:10 am and they were behind taking 9:30 am Appt at 11:30 am.; since I was fasting and Weak, I almost fainted. I got out at 1:30 pm (2 hrs after my appt time. It took lab technitian less than 5 min to draw my blood. EXTREMELY DISSATISFY with LAB! Dr Blanco is Excellent I have no complaints on him or his staff; I only come back because of him ; He is a TERRIFIC DOCTOR and him I DO recommend; the answers on this survey applies only to LAB Technitian and LAB DEPT.


StarStarStarStarStar great Service  —    (Patient since 2019)

The staff made me feel special


StarStarStarStarStar Excellent team. Fast and efficacy. Very profession —    (Patient since 2019)

Excellent team. Fast and efficacy. Very polite and kind. Very professional!


StarNo StarNo StarNo StarNo Star I scheduled an appointment for a physical exam ... —    (Patient since 2019)

I scheduled an appointment for a physical exam at 3:45pm and I was not assisted until 2 hours later. Once I spoke with the doctor, he said it was too late to run the exam. I’m wondering why no one could have informed me on the time and preparation needed prior to scheduling. A waste of time, do better.


StarStarStarStarStar Dr. Katz and her staff are the best! Please ad... —    (Patient since 2019)

Dr. Katz and her staff are the best! Please add more children's videos to the tablets in the treatment rooms. They have been removed from the lineup and my girls enjoyed watching them while we waited to be seen and during treatment since there are two of them being seen.


StarStarStarStarStar  —    (Patient since 2019)

Great Clinic !! Staff is helpful and always willing to accommodate patients needs!


StarStarStarStarStar Great service. The lady from health and behavio... —    (Patient since 2019)

Great service. The lady from health and behavioral receptionist is super polite and nice the one from west Kendall. I have never seen a nicer employee than her working there. Please acknowledge her work ethics AMAZING!


StarStarStarStarStar Good service an support to pacient  —    (Patient since 2019)

Good service an support to patient


StarStarStarNo StarNo Star was unable to see any Doctor on my appointment ... —    (Patient since 2019)

was unable to see any Doctor on my appointment that was made by my Doctors nurse .


StarNo StarNo StarNo StarNo Star She was Robotic and not very warming. Stated he... —    (Patient since 2019)

She was Robotic and not very warming. Stated her name twice. Ok.


StarStarStarStarStar Excelente equipo de trabajo todo muy bien y ate... —    (Patient since 2019)

Excelente equipo de trabajo todo muy bien y atención rápida


StarStarStarStarStar time ago before talking with my doctor you took... —    (Patient since 2019)

time ago before talking with my doctor you took me my pressure , weight and lately you dont do it anymore what happened


StarStarStarStarStar Very professional and great customer service. S... —    (Patient since 2019)

Very professional and great customer service. Special thanks for Rose Mery Estinvil and my guardian angel Mrs. Margarita Vega. ❤️🙋🏻‍♂️


StarStarStarStarStar Dr.Katz is an amazing pediatrician. She takes t... —    (Patient since 2019)

Dr.Katz is an amazing pediatrician. She takes the time to explain stuff to you and would even write it in a peace of paper if necessary. I have not seen someone with so much patience. Not to mention Sonia and Lubna.Those Pcts are amazing. Their kindness and attitude is worth going back to west Kendall.


StarStarStarStarStar Valet parking is excellent. The desk clerks are... —    (Patient since 2019)

Valet parking is excellent. The desk clerks are very friendly.


StarNo StarNo StarNo StarNo Star Very unprofessional office. Employees children ... —    (Patient since 2019)

Very unprofessional office. Employees children running around everywhere, won't let mom work or attend to patients. Employees have very thick accents and are super loud


StarStarStarStarStar Excelente atencion. Desde que ingresas a la cli... —    (Patient since 2020)

Excelente atencion. Desde que ingresas a la clinica la atencion es excelente!!!!


StarStarStarStarStar Love it, exelent customer service —    (Patient since 2019)

Love it, exelent customer service


StarNo StarNo StarNo StarNo Star Appointment was made via phone and transportati... —    (Patient since 2019)

Appointment was made via phone and transportation arrangement made but when I came to the center, I was told I had no appointment ; the person on the phone forgot to complete everything. Since I wasn’t leaving, I had to wait when they had time to squeeze me in. Unacceptable!!!!


StarStarStarStarStar Quality Service  —    (Patient since 2019)

The services I receive at CHI I rate as quality. When seeking assistance you look for and or seek out a comforting environment, someone who has their active listing on, and just solid advice. I have and continue to receive all of the above. I'm very appreciative of everything.


StarStarStarNo StarNo Star No hay mucha puntualidad con los turnos, dos oc... —    (Patient since 2019)

No hay mucha puntualidad con los turnos, dos ocaciones he tenido que irme sin poderme atender, por demora


StarStarNo StarNo StarNo Star Demore 3 horas esperando que me atendieran con ... —    (Patient since 2019)

Demore 3 horas esperando que me atendieran con el dentista, 2 horas con los médicos generales o pediatra


StarStarStarStarStar Thank you everyone at CHI for the great service... —    (Patient since 2019)

Thank you everyone at CHI for the great service and your show of concern for my medical needs. ARNP Rose Mery Estinvil, is a wonderful PA expresses concern and really listens to her patients. I am grateful to have such a great team of medical professionals for all of my medical needs. And finally Margarita Vega, Thank you so much for going above and beyond for me and my family each and everytime. CHI Rocks!!


StarStarStarStarStar It is a very nice clinic and I wish I have it c... —    (Patient since 2019)

It is a very nice clinic and I wish I have it closer . They doctors and staff from the heart .


StarStarStarStarNo Star Needs more parking spaces  —    (Patient since 2019)

Needs more parking spaces


StarStarStarStarStar Excelente atención —    (Patient since 2019)

Excelente atención tanto en la recepción como la enfermera y principamente la pediatra Katz. El único problema que en mi opinión tenía esta clínica era el estacionamiento que ya lo arreglaron. Lo único que no me gusta es la máquina dispensadora de gaseosa y comida chatarra en la sala de espera de niños. La pondría en la sala principal, pero no en la sala de espera de niños porque evidentemente todos piden y no me parece ético en una clínica médica este tipo de máquinas. Y menos para niños en donde constantemente se hace incapie en evitar este tipo de alimentos.


StarStarStarStarStar  —    (Patient since 2019)

The personnel are so professional and knowledgeable.


StarStarStarStarStar Appreciation —    (Patient since 2020)

I very lucky to with My Doctor Rose Mary, she's very nice and very professional same as all the team and personnel are very helpful and punctual. i will recommend all my friends and my family. Keep up the good work.


StarStarStarStarStar Grateful  —    (Patient since 2019)

Always I had very good attention, I love my doctor Armando Blanco and his staff especially to the nurse Santos


StarStarStarStarNo Star receptionist was fast and courteous. The nurse ... —    (Patient since 2020)

receptionist was fast and courteous. The nurse and Doctor Estinvil was also very kind and listened to my questions and answered nicely too.


StarStarStarStarStar Service was very quick and attentive. —    (Patient since 2021)

Service was very quick and attentive.


StarStarStarStarStar Registration and client service was excellent! —    (Patient since 2019)

Registration and client service was excellent!


StarStarNo StarNo StarNo Star treat patients with respect, empathy compasion.  —    (Patient since 2019)

The service experience could be mproved if the employees understood that healthcare, social and mental services is requested under difficult conditions. And, that No ordinary, healthy individual will reach out and/or wait for a service that is not needed. Most individuals would understand that we are human being looking for this type of governmental assistance due to our economical situation. However, it is obvious that the service provider could understand that treating individual with dignity starts from the service desk, until the moment he/she is discharged and/or scheduled for a follow up appointment. It is obvious that all the personnel is being compensated regardless of he patient's status and/or economical background..


StarStarStarStarStar Wow. This is my favorite doctor. So warming. Th... —    (Patient since 2021)

Wow. This is my favorite doctor. So warming. They ask all the right questions and take care of me like I’m a baby and king.


StarStarStarStarStar Excellent —    (Patient since 2019)

I changed the insurance and I left this clinic but I returned because, both the medical attention with the pediatrician Katz and the nurses are excellent.


StarStarStarStarStar Psychiatrist or Nurse? —    (Patient since 2019)

The service was good, but I made an appointment to see a psychiatrist, not a nursing practitioner. I feel like I should at least be given the courtesy of honesty of this detail before I scheduled an appointment.


StarNo StarNo StarNo StarNo Star I was treated horribly by the attending PA I si... —    (Patient since 2019)

I was treated horribly by the attending PA I simply required a free testosterone and PSA test which is perfectly normal for a 52 year old male and it was requested by Dr. Blanco and she simply refused and made me feel really bad with her very nasty disposition I’ve a CHI COSTUMER for over 7 years and thanks this PA’s nasty disposition I will never come back


StarNo StarNo StarNo StarNo Star I am very disappointed with my waiting time to ... —    (Patient since 0001)

I am very disappointed with my waiting time to see my Dr. I waited more than 2 hours after my appointment time to be seen. The kendall office is understaffed.


StarStarStarStarStar Very helpful doctor. Gave me life-changing advi... —    (Patient since 2019)

Very helpful doctor. Gave me life-changing advice.