Reviews

My experience st CHI was horrific !!! Ms. Gonzales, APRAN was extremely extremely unprofessional. I waited over an hour for my mammogram script to be written. I could hear laughter and talking, while I was in the room waiting and waiting. I had to go outside several times to inquire on my script.

Jun 15, 2022

Up until recently, this rating would have been much higher. There is an ongoing issue with refilling simple prescriptions for maintenance medications.

Jun 14, 2022

I’ve had 3 doctors visit and haven’t been able to meet my doctor face to face yet.they either call me to resquedule as a phone call or sends assistant to talk to me as my primary. Very disappointed and probably going to look for help somewere else. Also when I try to contact them , they wouldn’t pick up the phone 15 minutes before they closed.

Jun 3, 2022

Impossible to fault, even the pen worked.

Jun 1, 2022

Really like Dr. Morales and his medical staff and assistants.

May 28, 2022

Contact the office direct is imposible. When the phone system ask you to have your phone return never call you back. Communication is impossible. Too much time waiting in the office.

May 28, 2022

Left with nothing I needed. Went to get a physical and vaccinations for nursing school. Called to make sure they had them before making the appointment. Ended up walking out without a single vaccination because they were out. Wasted an hour and a half getting a “physical” that was never signed or completed. Will not be returning.

Apr 4, 2022

I would never send anyone here ! They are always either understaffed or something. I went in for an appointment and really didn't see a doctor.

Mar 25, 2022

Asked them to fax a very important medical form to a retirement residence. They agreed to fax, but turns out it was never received. So the form was actually never faxed as I requested. A simple request falling short, reflects badly on the clinic and the admin who run it.

Mar 21, 2022

If I could leave less than one star I would.

Mar 6, 2022

Communication between offices, physicians

Mar 3, 2022

Excellent service very happy with the

Feb 26, 2022

Always get great service here.

Feb 22, 2022

Good service friendly staff and quick appointments

Feb 21, 2022

No me atendieron y llamaron tarde y después nunca mas llamaron tenía La Niña enferma

Feb 18, 2022

Not a good place for snow birds to get care. I waited over an hour on 2 different days and never got the care I needed. I simply wanted my ears flushed.

Feb 16, 2022

Great Staff!. Both the nurse and doctor were very friendly and professional and put me at ease as an out of country traveler. Highly recommend.

Jan 31, 2022

the md was very friendly with active listening

Jan 31, 2022

Hola, soy liz, mami de nijah, en lo personal me encanto y quede muy satisfecha con los resultados de la consulta de mi niña, la atendieron perfectamente y de manera rapida y eficiente, yo resido actualmente en miami pero me gustaria que CHI tuvieses una sede aqui

Jan 28, 2022

Why is it taking so long to get a permanent physician? What or who made the STUPID decision to stop allowing phone calls to the ACTUAL clinic?

Jan 7, 2022

Always friendly, knowledgeable staff! Clean office as well.

Dec 25, 2021

Dr Morales is great. So lucky to have an excellent Pediatrician in Tavernier, FL office.

Dec 10, 2021

Poorly managed. Referrals to providers more than 2 hours away. Walked out on labs process after waiting an hour as three other patients were seen. Never again.

Nov 25, 2021

I use to love the services at CHI. Now there is not a permanent doctor. You can not reach the office by telephone. I feel like I have no doctor. TERRIBLE - please fix this and make it the way it was.

Nov 22, 2021

I mentioned to your staff how professional they were and cordial as well.

Nov 6, 2021

It was perfect when Dr. Robinson was there. His replacement, Dr. Martinez, was not friendly, but he probably saved me from stage 4 breast cancer by ignoring federal guidelines and insisting his elderly women patients still get mammograms. When he and nurse Kim left, things went to pot. All new, incompetent crew. Nobody picks up the ringing phone, because nobody is at that desk. Even CHI HQ can't get through with email! THE GIRLS THAT DRAW BLOOD DON'T KNOW HOW TO DO IT! IT IS NOT SUPPOSED TO TAKE TWO PEOPLE TO DO IT, and it is supposed to take 10 minutes, not 30 minutes. She is sticking the needle into the patient's skin, and then having another tech (or in my case last time, me, ) insert the plunger into the syringe, thereby pushing air into the vein, which can give the patient an embolism! DANGEROUS! Doesn't CHI verify credentials before they hire people? All their covid precautions have been abandoned. And all the handsanitizer dispensers were empty. This was at 9am, the beginning of the day. The only good thing I have to say about this office is that I did not have to wait long before I was called in. I am looking for another primary care doctor to replace CHI, because you still haven't hired anybody permanent; I never know what I am getting when I go to CHI Tavernier.

Nov 6, 2021

New to the service, pleased so far.

Oct 29, 2021

No le mando medicinas para el catarro ni para tod nada una consulta para verle la cara al doctor

Sep 18, 2021

The new dr is well wonderful. he has complete understanding my many medical challenges,(DM and CLL) and had wonderful insite. i wish he was perm here at chi Tav.

Sep 13, 2021

Usually they are competent.

Sep 10, 2021

Your phone system sucks... One office doesn't know what the other office says or does. Making an appointment over the phone is terrible.

Sep 6, 2021

I appreciate the kindness I received and the prompt service. I would recommend this clinic to others in the area.

Aug 26, 2021

Regular primary doctor left. Interim doctor was very attentive. Support staff pleasant.

Aug 7, 2021

Always helpful with a smile. The Doctor checks for everything

Jul 19, 2021

I was in the hospital in Miami, and received a text telling me I had an appointment at CHI Tavernier. I actually thought it was a follow up with a cardiologist, just to find out it was a PCP. I get there and am charged $250 to see a nurse practitioner, not even a physician, and she didn’t seem to be too intelligent. Just all seems a scam to get money, and am not happy at all with the service or charges!!!

Jul 19, 2021

I think CHI is a good primary care establishment. I think he is completely overbooked. i waited 2 hours and ended up being the last patient at 10 after 1, running into his lunch time. my appt was at 11am

Jul 7, 2021

The office team were great to us. I am leaving only one star because they do not deserve to be grouped in with this doctors atrocious behavior. The ddoctors terrible. He was rude. He refused to discuss the medical issues my daughter is experiencing. He immediately said she needed mental health help not medical. He was arrogant with this as well. He made me feel like a terrible parent in front of my daughter. I requested blood work to be done. He raised his voice at me. At one point he looked at my 13 year old daughter and said "fine I will poke her now and she can just get poked again in three weeks with the other doctor." As a mother I just want to figure out what my daughters problems are and address them. If that means she needs blood work done- then so be it. She is as concerned as I am and would like to find the root of her issues. He was also very scary. He got angry with my request for blood work to be done. His behavior was very unprofessional and unpleasant. I will not recommend and I will be addressing the issue with the proper authorities.

Jul 2, 2021

Very please with my visit and service received

Jun 26, 2021

too long a wait, was last patient and not even talked to by dr. martinez. it was past lunchtime, i did get a medicine i wanted to try called in for me. that was great

Jun 14, 2021

Call me 609 458 8519 This is ridiculous

Jun 6, 2021

Love CHI & Dr Martinez! Thanks so much!

Jun 3, 2021

I love the drive and the atmosphere in the keys. The staff is very nice too but it needs to be cleaner and trash was overflowing I hope they get it cleaned up Plus I was the appointment at 5:30 pm I was told to come in at 5 pm I was not seen until 6:30pm and there was no one in the waiting room. I don’t mind waiting but I have never waited that long in this office before - its a reason why I dont mind the drive because it’s typically quick and clean

Jun 3, 2021

very friendly and helpful assistance

May 29, 2021

Phlebotomist was not the best. Had difficulty accessing veins. Painful experience. Receptionist was on a personal call and kept me waiting to check out.

May 28, 2021

Exelente care for me as a patient the receptionists,nurse and Doctor are very friendly and helpful the clinic its very clean im very grateful with the service they provided me they are great .

May 17, 2021

Great place for the whole family. 3 generations of my family see doctors here. No complaints

May 13, 2021

Everyone is friendly and very helpful in and out fairly quickly

May 10, 2021

I waited one hour after my appointment time before I was seen. Too long a wait.

May 6, 2021

Everyone was nice & kind.

Apr 27, 2021

This office and doctors are a joke..

Apr 26, 2021

Wait time was to long. A follow up Appointment took over two and a half hours..in/out. The whole staff is new. Management and the Receptionist are much more professional than the pat. Dr. L. Martinez is the best! He is professional, attentive, and is why my family and I continue to come to CHI-Tavernier.

Apr 23, 2021

Excellent clinic, doctor, and staff.

Apr 20, 2021

I was given an opportunity, to get my Covid vaccine at CHI, and all of the staff were very professional, and very informative.

Apr 6, 2021

Perfecto y muy buen trato

Apr 5, 2021

Magnifico lugar y muy buen trato

Apr 5, 2021

Great team...doctor and the while team!!!!

Apr 5, 2021

At this CHI in Tavernier fl always are very professional the clinic its very clean they provided good patients care this is a very good clinic .

Apr 5, 2021

Great MD. Ordered medication to obtained this after noon. Suggested return in 2 weeks

Mar 22, 2021

Dr. Martinez listens to his patients thoroughly and offers excellent medical advise. Impressed with his calm demeaner and medical knowledge. Happy to be his patient.

Mar 14, 2021

I waited a long time in the waiting room and in the patient room. Dr. Martinez is thorough. But I walked out without getting a phone number I needed. Otherwise it was a good appointment.

Feb 20, 2021

Great care by experienced staff

Feb 17, 2021

You guys are the worst doctor I've ever been too.

Feb 8, 2021

Very friendly and extremely informative with my medical questions!

Jan 25, 2021

Due to few staffing wait times are pretty long

Jan 10, 2021

always happy with service and everyone there but was unhappy that i waited in exsameroom for almost a full hour before seeing the doctor....10.30 appointment.i left the office at 12.15..when i returned to my job the employees had went home for the day.was not happy.

Dec 19, 2020

Had to make a last minute appointment as a new patient and everyone was so helpful

Dec 15, 2020

Best place I've been in a long time...they see 3 generations of my family.

Dec 14, 2020

Nurses and doctors were very busy giving it there all best on the front line 👍🏽 Very friendly and kind staff they deserve double whatever there making, service was awesome

Dec 4, 2020

Sending lab orders from mci electronically is a real problem. From now on I am going to ask for a paper documents sent directly to me.

Dec 4, 2020

The folks and Dr. Have been just so professional. I only want to go to them. Courteous friendly and just darn right family.

Dec 3, 2020

The people who work there are pleasant, helpful and informative.

Nov 25, 2020

Very bad experience ask for someone speak.Spanish But they don’t and any then. Ask for a medicine. That I need and this person didn’t gave me. And told me go Publix for buying not way I don’t recommend

Nov 10, 2020

My experience has been very sastifactory,

Nov 1, 2020

Dr. Martinez and staff have always been warm and kind. they are just wonderful and a pleasure to see..They are so helpful and responsive. Simply the best Dr. we know

Oct 26, 2020

Always good service and advice.

Oct 24, 2020

I very satisfied With the care I received

Oct 16, 2020

Great staff excellent Dr MARTINEZ

Oct 3, 2020

Everything was very good. Thank you.

Oct 2, 2020

Love the staff and I feel like Dr. Martinez actually listens to me and takes me seriously and doesn't blow my complaints off.

Sep 24, 2020

Each time I have come there the service and Dr. Martinez has been wonderful. They are the best.

Sep 7, 2020

When Dr. Robinson was the physician at this clinic I would have scored this portion of the test with a 10. The only reason the score for this question is now a 5 is due to the physician. I have issues with Dr. Martinez that are not addressed in this survey. Please contact me for further info.

Sep 3, 2020

♥️ You guys! Simply the best!!

Aug 14, 2020

Excellent I'll recommend a friend

Aug 11, 2020

Waiting period was awesome even Even though I got there early it went by fast.Nurses where is friendly and very professional.

Aug 4, 2020

Always a great experience

Jul 15, 2020

Y'all done a fine job. Very professional with my co vid test out in the parking lot. I hope I get the results back in 3 days like they said.

Jul 11, 2020

Very profesional ,caring,friendly,warm,service it’s provided in that community health office from the doctor Luis Martinez,nurses and receptionist are very profesional they provided me exellent service I will recommended to my family and friends .

Jul 10, 2020

They wrre fine and took my problem seriously and prescribed medicine which I am very thankful for! Two thumbs up and thank you for hiring sincere, professional and benevolent licensed medical people!!! DN in Key Largo

Jul 10, 2020

Professional and courteous!

Jun 26, 2020

Very nice and helpful people.

Jun 21, 2020

Great doctor. Fabulous support staff. Look forward to my appointments!

Jun 18, 2020

Nothing wrong with the service itself but whatever microphone/webcam combo the Dr. was using kept cutting out and freezing. More than likely it's an internet issue but in-persona appointments are still much more pleasant

Jun 13, 2020

The doctor always surprises me with his ability to connect symptoms in order to diagnose me.

Jun 6, 2020

I feel staff is very nice and professional! I enjoy being able to review my info with the portal!

Jun 5, 2020

Office staff and nurse very friendly. Had telemedicine interview with doctor. They seemed efficient. Some of the survey does not apply.

May 30, 2020

Tavernier has been wonderful friendly and so professional. Could not ask for better

May 14, 2020

Welcoming Place- Dr Martinez is super and Staff very nice

May 7, 2020

staff was very professional

May 4, 2020

Exelente‼️‼️‼️👏👏👏👏👍🏻🙏

Apr 30, 2020

I went in terrified about what the prognosis was and I came out relieved. The doctor diagnosed what my neurologist didn’t. Thank you.

Apr 25, 2020

I appreciate the way the Doctor involves Skylar personally in her health and recovery.

Apr 23, 2020

These people are wonderful I suffered a very embarrassing situation they all handled it with poise and professionalism their kindness was compelling I hope they don't cancel my next appointment

Apr 9, 2020

The entire staff is great/helpful .Dr answers all my questions and recommends best treatment.

Apr 6, 2020

Excellent as always! Live my CHI!

Apr 5, 2020

Never crowded service is always appropriate and friendly

Apr 4, 2020

Well organized and helpful, even when super busy.

Mar 20, 2020

Very friendly and professional team.

Mar 3, 2020

I was put in a room immediately. I waited about 15 minutes for the Dr. who arranged for blood work. I waited 30 minutes for the blood work to be done. I was there for about an hour, but that included the time for the bloodwork. That saved me from having to go back.

Feb 29, 2020

Wonderful doctor Martinez and staff Like family.

Feb 28, 2020

I was very pleased with my visit to CHI! The staff is very competent and kind. I am feeling much better. Thank you!

Feb 16, 2020

Everyone is helpful and friendly.

Jan 22, 2020

MY REVIEW AND EXPERIENCE...I waited 30 minutes once in an exam room for the doctor and 10 minutes for the lab tech to have blood drawn. Dr. Martinez (new to me) discussed no history with me, nor asked if I was experiencing any problems. This was a yearly checkup, and I had to tell him that I was due a colonoscopy this year. No mention of mammogram or bone density tests. I will be looking for a new physician who shows a real interest in my health.

Jan 6, 2020

The attending physician was very nice and very attentive. My wife and I really liked him, however we needed to ask him to repeat each sentence multiple times because we could not understand his English. Many of his words were unidentifiable to us. Look, I clearly understand that its difficult to get quality help in the Fla Keys. Staffing can be a real issue down here. However, we do live and work in the USA I think its reasonable to expect ones attending physician to speak English clearly and concisely.

Dec 20, 2019

I'm a new patient, so I don't have much experience with this facility. However, so far, so good!

Dec 20, 2019

I like the friendly staff, always helpful,The doctor are always knowledgeable..

Dec 9, 2019

Good staff, very helpful. I like the new doctor Martinez.very professional .an good listener.

Nov 29, 2019

All personnel are very friendly and wait time is usually minimal. The doctors are thorough. They also make blood work easy since they take the blood on site and I get the results back from Quest in 2-3 working days. It sure beats having to set up an appointment with Quest in Homestead, driving there and waiting up to 2 weeks for results. One negative is their main call center. They are not very good at what they do. I have to go to the local center to physically make an appointment. This is the one area they need improvement on.

Nov 8, 2019

My dr moved to Gainesville (dr Robinson) And without renewing my prescriptions. I am down to one pill and no one at chi wanted to help me.

Nov 7, 2019

Staff courteous, efficient, and organized with attention to detail. Dr. Martinez is extremely knowledgeable, patient, and took the time to review my history, and answer all my questions thoroughly.

Nov 2, 2019

Gr8 dr visit. Friendly staff!

Oct 19, 2019

Awesome, friendly and informative staff . Dr. Martinez was great as well.

Oct 12, 2019

The staff was extremely helpful and informative. This location is the best!

Sep 27, 2019

Family doctor has yet to really know how patients

Sep 6, 2019

We love Dr Shafieian! She’s the best pediatrician. So kind and attentive to my kids needs.

Aug 9, 2019

This place is great I live in Homestead but I do not kind the drive because the doctor takes his time to talk to you and the staff is very nice

Jul 25, 2019

Had to wait awhile but they fit me in and I appreciated it very much.

Jun 19, 2019

I was in and out in an hour.

Jun 12, 2019

Dr Robinson is by far the most thorough dr I’ve ever had. He always makes me feel at ease when I’m concerned about any issue. I recommend Doctor Robinson to everyone. The staff is friendly and helpful.

Jun 1, 2019

prompt courteous & friendly service.

May 29, 2019

Great attention And service

May 17, 2019

It was a very nice experience. Everyone was very nice and considerate.

May 17, 2019

Seems to be a bit pricey.$$$

May 1, 2019

Dr. Mitra Shafieian is the best pediatrician for my kids. She truly cares and takes her time in evaluating them. I have nothing but a great experience every time.

Apr 24, 2019

I was very impressed with the doctor on the first visit. He asked more questions than my previous doctor and the urgent care

Apr 23, 2019

I love this office. The staff is always friendly and upbeat. The office staff years ago was ok but has changed over the years that I have been a patient there for the better, I give them a 10 on score! Dr Robinson is a great doctor who cares and a doctor who listens. He reads between the lines too, hard to find a doc like him these days!

Apr 19, 2019

Everyone was very professional, made me feel welcome. Thanks to all

Apr 17, 2019