Reviews

Because I have been with them since their opening and they have given the same level of service from then to now.

Jun 9, 2021

I absolutely love Arkansas Family Dentistry! The staff are so welcoming and receiving. It's really a family atmosphere and you always feel seen and heard. My son Daniel and I love that we have found this to be our place of service for almost ten years! We love you guys!!!

May 17, 2021

Dr. Heard and his team were great! They were on time and super friendly.

May 12, 2021

Love you all!!! Thank you for caring to keep my Healthy smile😁

May 1, 2021

Best dentist and staff ever. So friendly and gentle.

Apr 27, 2021

Dr. Heard and his staff are friendly, professional, and efficient. They are wonderful with kids, both my 4 and 2 year old love going to the dentist.

Apr 23, 2021

The cleaning that I got that day was literally the best I have ever gotten. I always get top-notch service and leave your office completely pleased. Thank you for taking such good care of my teeth.

Apr 19, 2021

Professional care with a friendly feeling. Even with all the covid restrictions, they went out of their way to meet all my needs.

Apr 16, 2021

Dr. Heard and his staff are always so professional and caring.

Apr 15, 2021

Very professional & friendly environment! Knowledgeable and able to give full comprehensive details on what is needed and how to move forward! Highly recommend.

Apr 9, 2021

The front desk receptionist and Kristen are always so warm and welcoming. I wouldn't ever consider trying to go anywhere else.

Mar 19, 2021

Everyone is so friendly and on time. They take great care to make you comfortable and safe.

Mar 9, 2021

I generally don't like going to the dentist but must admit I have had a great experience at Dr. Heard's office. The staff is so friendly and makes you feel comfortable. All questions are answered. I love the hand sanitizer provided and the temp staying in line with the CDC guidelines which makes me feel safe.

Feb 25, 2021

I away look forward to going to Dr Daniel Heard’s Dentist office!! My dentist hygienist is awesome as well!! I love the family atmosphere!!

Feb 25, 2021

The best dentist I have ever been to in my life.

Feb 6, 2021

My first visit was great . Professional, friendly personnel. Hygienist was very thorough and informative

Feb 6, 2021

We love the very friendly staff at Arkansas Family Dentistry. Everyone is so nice. Dr. Heard and staff are gentle and make us laugh.

Feb 4, 2021

Visit was comfortable, like visiting friends, but professional.

Feb 3, 2021

Always a Great Dental Experience

Feb 2, 2021

The staff at CAFD is always so friendly and kind. I’ve always disliked going to the dentist, but since I started going here they have eased my mind and made me feel comfortable.

Jan 30, 2021

I have used Dr. Heard for several years. They have always been very courteous and professional. They truly work to provide me with the very best dental care possible. I would highly recommend them.

Jan 30, 2021

Very sweet and supportive staff!

Jan 29, 2021

Dr Heard is a outstanding dentist and very thorough. He also has a very qualified and professional staff

Jan 29, 2021

Very polite professional caring family that prove by their actions they want the best for you.

Jan 27, 2021

Dr. Heard and his staff were extremely pleasant from the first phone call I made! Everyone was so welcoming. They truly take their time and get to know you and make you feel right at home! As someone who tends to get anxiety with dental appointments due to prior experience, I never once felt any of that! They truly care about their patients and look forward to being a patient!

Jan 24, 2021

Everyone makes you feel comfortable. Safe and clean environment.

Jan 16, 2021

Dr. HEARD and staff are always in good spirit. They are a clean and comfortable place. They keep you smiling although your in pain. The staff always have great conversation.

Dec 31, 2020

I had my first visit with Dr. Heard yesterday after a number of people on a LRAFB Spouses page recommended them. I had a great experience and everybody I talked to on the phone or in the office was extremely friendly and helpful. They were also very kind and understanding when I had to cancel my appointment last minute due to quarantine.

Dec 16, 2020

My visit was wonderful, as always. Everyone is genuinely kind and caring!

Dec 16, 2020

Great people in a relaxed atmosphere.My children with special needs enjoy coming here.

Dec 10, 2020

Great staff! Dr. Heard is the best!

Dec 9, 2020

Every single staff member was kind and welcoming. I felt as if I knew them all my whole life with how comfortable I was. It’s very clean and organized. They were gentle with my mouth and cleaned them very well. My hygienist was very informative and thorough with educating me that it was almost identical to what the Dentist informed me. I would recommend !

Dec 4, 2020

Great staff and great atmosphere!

Dec 1, 2020

Dr. Heard and staff makes me feel at ease about being there. Everyone there is like family and they treat their patients the same way.

Dec 1, 2020

It's a peaceful environment, where most are nervous about dentist. This business is amazing and the hygienist are very compassionate about your care.

Nov 20, 2020

First visit! I'm new to the state and loved my old dentist. It's always so scary to look for a new practice. Amanda was a gem. Dr. Heard was super personable and professional. All the staff was wonderful. Definitely recommend!

Nov 19, 2020

Love the atmosphere and the people and how much they care about us. They treat you like family!

Nov 18, 2020

The atmosphere and kindness of the staff is beyond words. Kristin is the best and Dr. HEARD is the most caring dentist I've ever had.

Nov 11, 2020

I absolutely love you all! Service and care, quality, the staff - I couldn’t ask for better. Definitely worth the drive. THANK YOU!

Nov 4, 2020

Ms. Rachel and Dr. Heard were absolutely great. They made sure I was pain free. They took great care of me during my deep cleaning and having my filling fixed. I would highly recommend them to any and all people.

Oct 29, 2020

Dr. Heard and his staff are excellent! The office staff are friendly and helpful and the professional staff, including Dr. Heard are caring, professional, and talented!

Oct 27, 2020

Central Arkansas Family Dentistry is a fine establishment with a wonderful staff. They are always attentive and kind. Dr. Heard takes the time to listen to your concerns and offer sincere feedback. I love that they are a Christian atmosphere. I would recommend them to everyone I know. They have been very considerate and diligent during this pandemic. The environment is always so clean and inviting.

Oct 22, 2020

Everything was so Great!!!

Oct 15, 2020

Great care and great service!

Oct 13, 2020

I was able to get an appointment very quickly for a dental problem. The Staff were great, as always. Service, explanation, future planning were all outstanding. I feel like the office cares about me and my health. And, they do excellent work!

Oct 7, 2020

I can't believe how wonderful this practice is. Dr. Heard is kind, gentle, and caring. His staff is simply the best (especially Amanda). She took great care of me, and made me feel at ease. This is the best dental practice I've ever experienced.

Oct 2, 2020

all went very well and everyone was very nice

Sep 16, 2020

Dr Heard is an amazing, caring dentist! His staff are the friendliest people and love to show their love to others! I feel very blessed to have found a hidden gem! Thank God for wonderful people like Dr. Heard❤️

Sep 15, 2020

My girls have been going to Dr. Heard for years now and I just love him and his staff, always so kind to me and my family.

Sep 4, 2020

This visit like all my others was friendly , professional and done with care. Thank you Dr. Heard and staff for taking care of me.

Aug 28, 2020

Best of the Best. Office was efficient, friendly, informative, and very professional

Aug 28, 2020

I doubt that I've ever enjoyed a teeth-cleaning so thoroughly. Dr. Heard is great, as is his wonderful staff.

Aug 25, 2020

Staff is amazing! Nice, clean and a Christian environment! My children have been going here since they were 2. They are now 16, 14, and 12!

Aug 25, 2020

I love the customer service. My dentist hygienist is always professional. I am always greeted with a smile and a hello!!

Aug 21, 2020

Dr. Heard and his staff are absolutely TOP NOTCH! I always get the best care and see the kindest smiles! I have referred many people to them over the years and all of my family are patients as well. I'm a scaredy cat when it comes to the dentist but these folks always ease my fears!

Aug 19, 2020

The staff is always friendly and answer my questions.

Aug 14, 2020

Excellent service and always professional and caring.

Aug 14, 2020

The staff is extremely warm and professional.

Aug 11, 2020

Each staff member is so friendly and helpful. I actually enjoy going to the dentist, where most folks don't. Dr. Heard is very knowledgeable and proactive in his care for your teeth.

Aug 6, 2020

Gentle compassionate care for my son with Down syndrome.

Aug 4, 2020

Since moving to the area, I have had lots of difficulties finding a dentist that works for me and my insurance. Dr. Heard and Amanda made me feel so welcome, explained thoroughly my options in caring for my dental situation, and treated me as if I had been a lifelong patient. I would highly recommend them.

Jul 29, 2020

Thank you for your patience with my screaming child! Your kindness made the visit a lot more bearable. Thank you.

Jul 23, 2020

Our family has used Dr. Heard for many years and have never been disappointed. The staff is friendly and extremely helpful. Dr. Heard has a wonderfully calm demeanor and takes the time to explain what is happening with every procedure. He has been excellent with our children, and we couldn't recommend him any higher.

Jul 16, 2020

Great staff and great Dr

Jul 15, 2020

Love everything about your office.

Jul 4, 2020

Dr. Heard and Staff, has always been a friendly dentist office. My children and I, have been with them for years. If I had any issues, the office was quick to fix and look into it. You will not be disappointed if you give them a try.

Jul 2, 2020

Dr. Heard and all his team do a great job with their patients. We take our two children there, and they are excited to go. Sara is so sweet to them and makes it an easy experience! I have been going to Central Family Dentistry for 10+ years and have never had a bad experience!

Jun 30, 2020

As most kids don’t always like going to the dentist, Mason is always happy to see Dr. Daniel Heard and his wonderful staff. They are so gentle, very caring, and the entire staff always greets Mason with a big warm and welcoming smile!

Jun 26, 2020

Dr. Daniel Heard and his staff are wonderful! I have been a patient of his for over 10 years. I have referred him to friends over the years and they are always highly satisfied as well. Him and his staff truly care about patients!

Jun 26, 2020

This dental office was Great!! From the Receptionist in the front to the Dental Hygienist to the Dentist. You can tell everyone really enjoys working here and with one another. The office was nice and clean and they really try to get to know you and your dental health.

Jun 15, 2020

So happy to find a dentist who is amazing with me, my husband, AND my toddler! Peyton loved her first visit and has wanted to brush her teeth non stop since we left the office yesterday!

Jun 11, 2020

You guys are absolutely wonderful before the virus and now. I am not one to get out right now but had little choice with this tooth that’s bothering me. I was blown away by the efficiency, the steps taken to offer a calm, peaceful experience. Everyone was super nice and helpful. I love my dental assistant. She took such great care of me. Dr. Heard is always so friendly and knowledgeable. Very patient with any questions. Thanks for being the absolute best dental experience I’ve ever had.

Jun 4, 2020

Very friendly and caring staff! First impression was wonderful!

Jun 2, 2020

Dr. Heard and his staff are simply incredible. My family has been going to CAFD for years now and their services have been consistent since the start. Dr. Heard does a really good job at explaining everything so you know exactly what is going on. Also, Mrs. Kristin has been our hygienist since I could remember and she has made cleanings a breeze for me. On top of that, she wants to get to know you. If anything makes the experience, it's knowing when I come in I'm going to see the same friendly faces and I get to catch up with Mrs. Kristin!

May 29, 2020

All a pleasant atmosphere when I go!!

May 21, 2020

Great dentist with wonderful staff! Fully recommend!

Mar 17, 2020

Exam was very thorough and the staff are very friendly

Feb 25, 2020

It was a great experience. From check in to completion. Very thorough.

Feb 23, 2020

The customer service is always awesome and I love the atmosphere! I look forward to coming to my dentist appointments.

Feb 19, 2020

The staff at Dr. Heard's office is so friendly, organized and efficient. We never have to wait to be called back and the office is very kid-friendly. My kids love going to the dentist!

Feb 11, 2020

Love this dentist and his staff!!

Feb 11, 2020

Dr. Heard and his staff are great!

Feb 5, 2020

The entire staff at Dr. Dan Heard's office is not only courteous and friendly but also has a "patient's interest" attitude. In other words, the usual inquiries are "What is your dental problem today" followed by " We will check you out to see what can be done to make your dental health A+." That is the attitude from not only the dentist but all his helpers, giving the patient a feeling of sincere love and expectation for a "cure." Dr. Heard's expertise is exactly what one should expect from a family dentist, in my opinion asmccollum.

Feb 4, 2020

Dr. Heard and his staff are absolutely amazing! I’ve seen multiple dentists across the country, and have never been so happy with a dentist. They took their time and explained everything to me. They sincerely cared about me and wanted to do what was best for my overall oral health. What a breath of fresh air! I am overjoyed with my experience and can’t speak highly enough about Dr. Heard and his team!

Jan 28, 2020

very nice employees & always answers your questions and makes sure your teeth are always in great shape

Jan 28, 2020

Always very kind, thorough, and professional.

Jan 22, 2020

I absolutely love the whole place.... You r greeted as soon as u walk thru the door (busy or not) with a smile and always professional. The staff is so great that they WILLINGLY don't mind trying to help make u feel as comfortable as possible. Everything gives u this RELAXED QUIET HOMIE type vibe, VERY COMFY WAITING AREA, only downfall I have bout that is the fact its lil small....HOWEVER it is NOT cramped, n Ive never seen them swamped or crowded with long wait times.

Dec 30, 2019

Love the office! Great staff and friendly service who always care about you1

Dec 10, 2019

I went in before work expecting to be a little late but got in and out in 20 minutes

Oct 17, 2019

Great experience great staff

Oct 8, 2019

Staff was very kind and took the time to explain everything they were doing and why. Will definitely continue to use them and will recommend others there as well.

Sep 24, 2019

Love this Dentist and his staff! We’ve been going to Dr. Heard for about 15 years. He works so great with children and adults!

Sep 19, 2019

My daughter always feels at ease and comfortable here. I love it! The staff is very friendly, helpful, and accommodating.

Sep 10, 2019

Doctor and staff are always very friendly!

Aug 28, 2019

Nice friendly folks. I have been impressed with the good service i received Nice clean atmosphere.

Aug 20, 2019

Dr. Heard and staff are always very friendly and kind. I have no complaints at all. My son and I have been coming here for several years and it's always a pleasure!

Aug 20, 2019

Dr. Daniel Heard and My Dentist Hygienist goes beyond given me absolute awesome dental care services! My daughter Kiara and I just love him and his staff!

Aug 20, 2019

Dr. Heard and his stuff are the sweetest people!! I been a Dental Assistant for 30 years and know the drill! He takes his time and is very gentle. I drive all the way from Bryant to NLR it is well worth it. He treats his staff with respect!!! Thank you

Aug 2, 2019

I am very pleased with Dr. Heard and his staff. They're very pleasant, very professional and very skilled. Although I still consider myself a new patient, I feel right at home with everyone I've met at the office. Dr. Heard filled a tooth quickly and skillfully and I felt no discomfort. Kristen has cleaned my teeth twice and done an excellent job on both occasions. I wouldn't hesitate to recommend Family Dentistry to any of my friends and acquaintances.

Aug 1, 2019

They have the friendliest staff.

Jul 24, 2019

Truly the best dentist I have ever had, and I have had several.

Jul 20, 2019

The staff was very pleasant and very in-depth with everything!

Jul 11, 2019

Always very kind and gentle. No pain.

Jun 26, 2019

Great experience, very kind and caring staff Dr. Heard is super....

Jun 5, 2019

Family dentistry is right- treated like family would be. ( a grandmother of course!)

May 15, 2019

The staff is wonderful. My family and I have been going to Dr. Heard's office for years and every time and it has been a great experience.

May 9, 2019

The staff is wonderful!

May 7, 2019

Dr. Dan came in on his day off to re-cement a crown that had come off. :0)

Apr 19, 2019

Dr. Heard and the staff is always awesome!

Apr 4, 2019

Your team rocks very friendly, professional and I love how my daughter’s dental tech noticed that she had gotten taller since her last visit!

Mar 13, 2019

The staff made everything quick and easy. I usually dread the dentist my hygienist, Kristen, was very informative and made it pain free.

Mar 5, 2019

My kids love going to Dr. Heard. He and his staff are kind, knowledgeable, and professional.

Feb 22, 2019

Everyone is wonderful! We love having such a positive environment for our kids to go to the dentist! Thank you for being patient and so kind!

Feb 16, 2019

Everyone was very laid back. I love that they play Christian music. They were very thorough as far explaining everything that needed to be doneto my teeth. I didn't feel pressured into getting anything done immediately that was unnecessary. Dr Heard reminds me a lot of my childhood dentist.

Jan 17, 2019

It was a good experience after being out of the country for a year and having to miss my 6 month cleaning. Done in the time allotted and painless and pleasant atmosphere. What more can you ask for in a dentist office?

Oct 26, 2018

Love this office, very professional and friendly all in one. Would highly recommend

Sep 26, 2018

Everyone was very friendly and most knew who I was on entering. Did not wait long at all. Work was done thoroughly and kindly.

Sep 25, 2018

Best dentist and best staff

Sep 14, 2018

I always get good care when I visit Central Arkansas Dentistry. I would visit it again and again

Sep 5, 2018

Employees are ALWAYS soo friendly & talks you thru your procedure!!

Aug 31, 2018

GO ABOVE AND BEYOND TO ACCOMMODATE PATIENTS.

Aug 10, 2018

The staff is very knowledgeable and kind.

Jul 31, 2018

Great people to be with. Dr. Heard and staff are fantastic.

Jul 18, 2018

Each staff member makes you feel welcomed and taken care of by listening and going out of their way to make sure you have everything you need. They explained in detail what a wisdom tooth removal is like and ways I can destress before going in and have helped me find ways to get rid of my canker sores. They don’t rush and they’re very nice and thorough.

Jun 19, 2018

Very clean down to earth homie feeling and no long wait times. The staff is very friendly as well as the Dr. they are all about YOU and taking care of your beautiful SMILE! Any and all questions or concerns are welcomed, appreciated and answered, I AM VERY PLEASED AND WOULD DEFINITELY RECOMMEND!!! <3 them

May 31, 2018

Dr. Heard and his staff are amazing!! Kristin does a fabulous job making my teeth shiny and clean!! They are so good to cater to this scaredy cat!! : ))

May 31, 2018

Dr. Heard and his staff are truly professionals! They are extremely courteous, answer questions honestly and they are a true partner in my dental care/health, as well as that of my family!

May 31, 2018

I have worked in the dental field for over 27 years and have chosen to have my dental needs met at Central Arkansas Family Dentistry because I recognize the quality of care, attention to detail, and friendly atmosphere I have experienced with Dr Heard and his staff!

May 17, 2018

Always Friendly, Professional, and Punctual!

Apr 30, 2018

Wonderful staff! Everyone is very professional and friendly. Kristin is absolutely amazing! Dr. Heard is knowledgeable and kind. I would definitely recommend this dentistry to anyone.

Apr 26, 2018

Excellent, friendly service

Apr 19, 2018

The best dentist I have ever had!

Mar 29, 2018

Very nice staff love Dr. Heard and his dental hygienist their all great at their jobs will definitely recommend to other colleagues and family

Mar 20, 2018

This office was very attentive ,patient and willing to explain in detail options that were best for me.

Mar 16, 2018

I love getting my teeth cleaned at Dr.Heard's office. The best part is I get to watch a movie while my teeth are being cleaned with cookie dough toothpaste.

Mar 13, 2018

Great job I feel they genuinely care about me and my family they always do a great job

Mar 8, 2018

My kids were nervous at first, but once they got there and got in the chair they were fine. The staff was very gentle and caring. They talked to the kids and told them how to care for their teeth and what they were going to be doing as they cleaned their teeth. I would recommend them to anyone. Dr. Heard and his staff makes the trip to the dentist a fun one. I would recommend them to anyone that is looking for a good, caring Christian group of professionals that take pride in their work.

Mar 7, 2018

We love Central Arkansas Family Dentistry! The staff is always so friendly and gentle with kids. We never have to wait very long.

Mar 1, 2018

Good place if you need explanations. Very friendly Dr and staff! He refers out for anything other than fillings. Do NOT get anything done by Dr Dean if he refers to him. Nothing but trouble and money with the work they have done. Had to have fillings by Dr Dean fixed because they were misshapen and some broke just two months after. Today had to have surgery to fix an attempted extraction by Dr Dean which was followed by dry socket and the surgery today was because of complications (cyst, leftover bone floating around, jaw bone too misshapen to heal properly, etc). Saw Dr Heard yesterday about pain in jaw and tooth and he said nothing was wrong. Went to get a second opinion elsewhere and that Dr told me about the infection, bone, jaw, and the broken filling in a different tooth, all of which were causing the pain. On the path to healing now...5 months after extraction and 2 months after fillings.

Feb 22, 2018

Dr. Heard and his staff are the consummate professionals. They have taken great care of me and my family for the last seven years and will be taking care of us for, I hope, many more! Thank you all so much!

Feb 17, 2018

Dr. Heard's staff is very friendly. They make it fun for the kids with a movie to watch, sunglasses to wear and prizes at the end. My kids also love the new toothbrushes! They are also on time with little to no wait!

Feb 7, 2018

The great service is rendered from the time of arrival to the completion of your visit!

Jan 31, 2018

My daughter had an amazing experience with her cleaning. Our hygentist was very sweet and super kid friendly... We loved the music playing in the background and cartoons playing on the ceiling! This is a great place! Dr. Heard was very nice and answered all of our questions... We will be moving our whole family to Dr. Heard!!!

Jan 14, 2018

The dentist and dental hygienist are very kind and gentle to the patients. My daughter loves coming here. The office staff is always there to help.

Jan 9, 2018

I was very pleased with the office staff and doctor. This was my sons first time to the dentist and they were all very patient with him. My son enjoyed his visit and they made him feel very comfortable.

Jan 7, 2018

My kids love this dentist office, especially their dental hygienist, Mrs. Crystal.

Jan 3, 2018

Overall, my last visit was a good experience. I have some constructive criticism for you in three areas: First, you send out WAY too many "appointment reminders." Without exception, I always receive at least FIVE, and sometimes as many as SIX, reminders prior to my dental appointments. This last time, I received one phone call, two emails, and two texts. ONE reminder is more than adequate. FIVE is downright annoying! Second, I do not like being made fun of or semi-scolded if/when I ask for nitrous to be administered. This happened during my last visit. Third, I have been a patient for about two years. On ONE SINGLE occasion during that time frame, I asked for a few pain pills. Dr. Heard (reluctantly) wrote a prescription for ten hydrocodone tablets, but prior to doing so, he made me feel as if I was doing something wrong by asking. I understand that this medicine cannot (and should not) be handed out like candy, but I do not like being made to feel as if I were a drug seeker or a criminal. There is middle ground here, after all, and I think he should find it. Thanks -

Nov 28, 2017

We love this place! Safe christian place and fun for the kids!

Oct 28, 2017

Excellent visit! Everyone was very kind and gentle. I was very pleased with the outcome of my dental work. I will definitely recommend this office to others!

Oct 19, 2017

I always feel comfortable here and the staff is always friendly, caring, and very knowledgeable! Dr. Heard takes his time to explain all the details and answer any questions. Kristin is the best dental hygienist! I have been going here 5 years or more and will continue to go here for all my dental care needs!

Oct 18, 2017

Amanda was great with my boys!

Feb 19, 2016

Amanda is always so good with my kids! We did have to wait past our appointment time but it was only 5 minutes (just not listed as an option).

Feb 2, 2016

It's always an enjoyable visit with my kids. They are very kid-friendly, making my kids feel comfortable.

Jan 24, 2016

This is the vest dentist to go to for the whole family! I recommend Dr. Heard often!

Jan 13, 2016

CAFD is the BEST! Awesome people! Dr. Heard and his staff really care and do an outstanding job!

Jan 12, 2016

We absolutely love Dr. Heard! He is so calming and treats my kids just as he would treat his own! We will definitely keep coming back!

Jan 11, 2016

I'm always impressed with the love and care you all give to Gavin. Thank you for your care, concern, and expertise. Donna Tiner-Gav's grandmother

Jan 1, 2016

The entire team was excellent.

Dec 31, 2015

We absolutely LOVE Dr. Heard and staff! Even though his sister didn't get her exam because of her screaming and being scared they did not pressure and push her to be examined. We will definitely be back for future visits!!!

Dec 31, 2015

my hygienist is the best!!

Dec 3, 2015

The lady who worked on my routine procedural cleaning is always nice and I appreciate that. There are things that as a patient did not follow or ignored to do, but the advise given but your professionals is always good. We as patients we get busy at most times and skip doing what is right for our health. Such is life. Thank you for having good caring employees who care for patients.

Nov 25, 2015

You guys do an awesome job!

Nov 23, 2015

Your hygienist (Kristen?) has outstanding bedside manner! She did a great job of cleaning and talking to me about my teeth.

Nov 20, 2015

I really appreciate the thorough explanations and options given. Kristin makes the visit a pleasure.

Nov 20, 2015

Amanda Hendricks, Kristen. Kristen is very friendly and makes you enjoy your time at the dentist. Amanda very fun and intertaining! I had a great visit overall

Nov 16, 2015

Everyone were very professional and friendly. Our visit was a pleasant experience . Top notch all the way .

Nov 6, 2015

Friendly and efficient staff. Dr Heard took the time to throughly explain my teeth X-rays to me, which I appreciated.

Oct 29, 2015

Hygienist is the best I have used since my sister retired 15 years ago. Good steady work with good results.

Oct 23, 2015

I did not go back with Emma S I normally would. However, she did feel like the dental assistant was a bit harsh with her. I will admit Emma is sensitive but the way she explained it to me I would have to say the assistant could have been a little more encouraging. I understand the direct approach works on some but not all. I am always highly satisfied withy visits. This is more an insight than a complaint. Thank you. Monica poyner

Oct 21, 2015

Kristin did a great job explaining as she cleaned my teeth!! Even though I know her, she still took the time to go over details. : )

Oct 6, 2015

That is the first time I have experienced such a thorough exam and explanation of my dental condition. I was really impressed by that and will definitely refer others to this practice.

Sep 25, 2015

Kristin is the best!! Well, Dr. Heard is too so I am in really good hands. And Kristin is a gentle flosser also!

Sep 23, 2015

I appreciate getting the late appointment times, and understand that some staff may not be present at that time. I always get professional and friendly attention to all my needs.

Sep 18, 2015

I highly recommend Dr. Heard and the staff to my family, friends,and colleagues. I am completely satisfied with his expertise and trust his suggestions for dental care.

Sep 9, 2015

Thank your for explaining everything to me in a way I could understand. I feel much more confident in knowing about my teeth and gums.

Aug 10, 2015

Dr. Heard and Amanda were simply incredible. We were treated incredibly well from the first phone call, to signing in to the actual cleaning. Amanda went out of the way to insure my son was comfortable and knew what was going on. Simply awesome visit. However, in the world of technology and changing everyday habits, you MUST get tv/movie/ipad monitors for the adult area as well. As a majority of other dentist offer this amenity, you really need to offer it to everyone.

Aug 7, 2015

Great visit as always! This was a first time we all three where scheduled together and it worked out really well. They are always so accommodating to my family and our needs.

Aug 4, 2015

Everyone is always very friendly and courteous!!😊

Jul 29, 2015

Amanda was so good at explaining everything to my 3 year old and let him touch/explore the tools before she used them. :)

Jul 29, 2015

I told the girl at the desk we had an appointment elsewhere directly after we finished with our appointment there and everybody got us out with plenty of time and I really appreciate that!! Thank you so much!!

Jul 22, 2015

Dr heard&the assistant are good people. Dr heard always explain too you every procedure he's doing or need to have done. Dr heard&his staff really care about your teeth.

Jul 21, 2015

I appreciated all the time taken to explain all my dental questions!! I really felt like I got Denistry 201. I'm also thankful the team was able to figure out my insurance coverage because I sure didn't! Excellent staff and excellent office.

Jul 16, 2015

As in the past, they took great care of my family. Great with my young kids dental work while I also had teeth cleaned. My kids love going which helps me not hesitate in scheduling future appointments. Best dental care and environment I've ever had.

Jul 16, 2015

As always, you guys give exceptional service. I can always tell you put your heart and soul into it. Going to the dentist is something I look forward to!!

Jul 1, 2015

Their have excellent service and kind workers

Jun 30, 2015

Everyone is always very polite and professional.

Jun 23, 2015

4 stars definitely. Excellent care and service each visit. Warm and inviting. I have recommended you many times.

Jun 23, 2015

The young lady who cleaned my teeth yesterday did a really good job. She was also very friendly as is all of your staff.

Jun 23, 2015

You guys are awesome. Thanks for caring me me and my family so well.

Jun 17, 2015

Excellent experience!!! Ashley & Kristin were wonderful!!!!

Jun 3, 2015

Every single person from the front door to the dr is excellent. A good Christian office with high standards.

May 27, 2015

Nice to be a member of the Heard dental family. An outstanding cast of professionals.

May 15, 2015

I could not have had a better experience! The office is nice and relaxing, staff is friendly and knowledgable and the explanation of services and procedures was outstanding! Thank you all for reassuring this mom!

May 14, 2015

I cannot remember her name but the dental hygienist that I had was wonderful! She was kind and caring and very personable! Also, I love that she took the time to talk with me about the X-rays and any questions that I had. Dr. Heard was very kind and friendly as well!

May 14, 2015

Your office is always so professional, kind, and effective. Having a dentist whom you completely trust is priceless!

May 7, 2015

Pleasant visit friendly staff

Apr 15, 2015

Everyone in the office is great, and they take the time to fully clean and evaluate your teeth and explain every step along the way.

Mar 10, 2015

While going to the dentist's office is uncomfortable for the average person, Dr. Heard breaks that paradigm. He and his staff are the epitomy of professionalism. They truly care about their patients! Thank you!

Feb 26, 2015

I had a great experience. The entire staff was pleasant, especially Kristin (sp?) my dental hygienist. I'm fortunate to have found such a great dentist in the area. Thank you, Mike Morgan

Feb 20, 2015

Everyone made this the best experience it could be!! Thank you!!!

Feb 12, 2015

I thought my Delta Dental would pay more than 50%, and was not prepared to put $434 on my VISA. Guess that's not at all your fault - insurance is my problem. Since we sought the endodontist for counsel on the situation, I never consulted with you about the insurance coverage, and that's my fault. I thought the tooth situation was bad enough that it was not optional, and would be fully covered. Please check this for me. Thanks.

Feb 4, 2015

This was my first time coming to see Dr. Heard as a patient. My kids are his patients also. Had a really great experience. Everyone was friendly and I was pleased with my cleaning and had a nice visit with Dr. Heard about my teeth. Your staff and office is great!

Jan 29, 2015

first time to see Molly. she was great.

Jan 27, 2015

Dental hygienist was so child friendly that she made our visit fun! I love the peaceful, happy setting and Dr. heard you and your team are so professional and kind!!!!

Jan 20, 2015

We always have a great time at Dr. Heard office. Really like that they will let siblings schedule visits at same time. This feature is very convenient for the parents. Keep up the good work.

Jan 20, 2015

Always friendly, happy place

Jan 13, 2015

Probably a closed off baby area for parents that have to bring babies with them!

Jan 13, 2015

The experience is great for kids. The staff makes it fun--with movie choices, prizes, etc. My little boy, who was not the patient, was able to get up on the other chair and watch the movie too. He was included in the experience, which made it a good experience for him too, preparing him to go to an appt. in the future. Everyone was very friendly!

Jan 11, 2015

You and your staff are ALL very courteous and engaging! My family and I are very happy being your patients!!!

Jan 8, 2015

DO NOT change anything...ESPECIALLY the Christian atmosphere & Staff's professionalism! (K-Love on in the background was a huge surprise!) God Bless you all for not keeping your faith in the "closet". You guys actually live Matthew 10:33 in a society that is increasingly critical of such.

Jan 7, 2015

Molly was wonderful at making me feel comfortable and did an excellent job. Dr. Heard, as always, was very professional and polite. I was very pleased with every aspect of the visit.

Jan 6, 2015

Love these people! Most ethical, honest, excellent dentistry!

Dec 24, 2014

Every member of the staff was patient, kind, and friendly! Thank you for a great experience!

Dec 23, 2014

I love the girl who does my kids' teeth. She is so genuinely cheerful and patient. Dr. Heard explained everything and answered all questions I had patiently--not trying to rush off to the next patient.

Dec 23, 2014

The staff is always cheerful.Kristen was was considerate of my headache and was very thoughtful. Amy is a special person to handle my twins at the same time. Merry Christmas God Bless!

Dec 23, 2014

Met molly for first time. She was very efficient and thorough.

Dec 17, 2014

Don't change a thing. Awesome!!!

Dec 17, 2014

Everyone one was nice as just as welcoming as the first time I visited the office.

Dec 10, 2014

Everyone was great, they always are super polite and efficient.

Nov 26, 2014

This place is a wonderful environment with friendly staff. Dr. Heard is extremely patient with any and all questions. Love these guys!!

Nov 21, 2014

Dr. Heard and the ENTIRE staff are exceptional. They do everything with great love and make me look forward to going to the dentist!

Nov 21, 2014

Every single person whom I encountered was great and seemed happy at their job.

Nov 20, 2014

Love the way Dr heard interacts with my kids and his patience with them as well!!

Nov 19, 2014

In the past, the hygienist you had an incredibly thorough job of cleaning my teeth. I would walk out of an appointment feeling like I didn't have a stitch of tartar left on my teeth. This time around, it wasn't half as thorough as usual. (I realize that some days are busier than others and maybe y'all had a time crunch.) The new hygienist had a wonderful bedside manner and did a great job of communicating what was going on during my appointment. Dr Heard, as usual, provided me with stellar dental care.

Nov 16, 2014

Ms Amy the tech was awesome.

Nov 15, 2014

As always, Dr Heard and his team do an outstanding job making every visit for my girls and I.

Nov 12, 2014

Kristin was very kind, professional, and informative.

Nov 7, 2014

everyone was very proffessional and courteous

Oct 16, 2014

Since coming to this clinic I have recommended several people. This week I even sent one of my employees. Dr. Heard is great at making people feel at ease with their anxiety of the dentist. Great clinic and great employees.

Oct 16, 2014

One of my best dental experiences in the last 20 years!

Oct 9, 2014

Everyone was so polite. Very impressed with Dr. Daniel's attention to detail. I have already referred several of my friends and family.

Oct 7, 2014

BEST DENTISTRY EVERRRRRRRRRRRRRRRRR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Oct 2, 2014

Right now you guys do an excellent job! I have really enjoyed coming to your office with my family.

Sep 30, 2014

This is the second time, I've had an appointment and was in the waiting area at my appointed time. No problem, I realized things happen, but when I called once because I was running late, (about 15 mins) I was told I had to reschedule my appointment. My time is important to me too, becasue most times, I've either left work or am in route to work during an appointment. :(

Sep 24, 2014

The hygienist was a doll. Very kind, explained everything she was doing beforehand. She did a wonderful job. Dr. Heard, as always, is honest, kind and compassionant. The front desk is always friendly.

Sep 19, 2014

Felt very at ease. Thank you.

Aug 17, 2014

As always, Dr. Heard and staff provide excellent care with compassion, understanding and heart for the patient and caregiver.

Jul 10, 2014

This was my daughter's first dentist appointment, and she loved it! There were so many kid friendly things (i.e. movie, sunglasses, toys, prize) that made the experience fun for her. The hygienist was very good with her, explaining what everything was before putting it in her mouth, letting her touch the tools and encouraging her every few minutes with kind words that she was doing awesome. The appointment was not rushed and Dr. Heard took some time at the end to discuss her teeth with me. It was really a wonderful first time experience for us. My two year old was really wanting a turn too!

Jul 8, 2014

Awesome service as usual!

Jul 7, 2014

I arrived 30 minutes early & was taken back right away. The staff is always friendly & courteous! I wouldn't send my family any where but to Dr. Heard. Sincerely, Eva Honeysuckle & Family

Jun 17, 2014

You guys are great. We have fun each visit, and you guys make us feel comfortable!! Thank you!

Jun 17, 2014

Everyone is always very professional and very nice. It's an awesome group of folks!

Jun 13, 2014

The Hygienist was thorough with her work and friendly. Dr. Heard is very good Dentist

May 31, 2014

I absolutely love Dr.Heard and the dental staff...

May 31, 2014

I love the Christian setting with warm smiles and compassionate skilled dental care!!!

May 31, 2014

dental hygienist was excellent. Everyone is excellent there.

May 23, 2014

Everyone there is awesome!!

Apr 24, 2014

dental hygienist kept saying over and over how Niya needed to brush in the front more or she would get cavities. It needed to be said, but not as many times as she repeated it. I would say it was probably 6 to 8 times.

Apr 23, 2014

I love this place, my children have been going here for a few years now. The staff and Dentist are awesome. I can honestly say you will not regret making an appointment with them.

Apr 16, 2014

Another great visit to Dr. Heard's office! Everyone is always so kind and friendly, and they're always looking out for my best interests. Educating me on what's going on and what my options are, then letting me decide what needs to be done. And of course, if I need any repairs, it's always pain free and comfortable. Zero anxiety. :)

Apr 12, 2014

I love your office and staff!!!! I have already referred people and will continue. Thank you

Apr 11, 2014

Moving around a lot, our family has gone to multiple dentists and had lots of dental work done. I have never felt more confident in a dentist than I do with Dr. Heard.

Apr 1, 2014

Ya'll always do an awsome job!

Apr 1, 2014

My son loves coming there. He actually gets excited when I tell him he has a dentist appointment.

Mar 25, 2014

Awesome dentist and staff.

Mar 21, 2014

I absolutely love this office! Keep up the fantastic work. You have an amazing staff.

Feb 27, 2014

Both oral surgeons names Dr Heard gVe me do not accept Municipal Health insurance! So I have no idea who to call for my implant! I used Dr Jolly for the extraction but I get the impression that Dr Heard would prefer me to use someone else!

Feb 26, 2014

Our grand daughter really enjoys coming to see the dentist! That says s alot.

Feb 21, 2014

It's always a pleasure to walk in there and I am always satisfied when I walk out. I cannot ever recall a bad experience there.

Feb 19, 2014

I had a later appointment scheduled but I was called to see if I wanted to come in earlier, when someone else cancelled.

Feb 19, 2014

Fastest visit ever! Considering it was a last minute, fill in visit, it went very smoothly. Great job to Ashley, Kristen and Doc!

Feb 13, 2014

Loved Miss Amy she was great

Jan 31, 2014

Kristin making me feel better going to dentist after a very bad experience a few years ago. Thank you.

Jan 28, 2014

Bringing my 3 year old for his appointment and my own by ourselves would usually end up in a chaotic mess, but everyone is so understanding and accommodating. They make sure to make us feel comfortable and go above and beyond allowing my child to feel welcomed.

Jan 28, 2014

Excellent visit. Like every time we visit...staff is always friendly and helpfull and always uplifting.

Jan 28, 2014

Excellent visit. Like every time we visit...staff is always friendly and helpfull and always uplifting.

Jan 28, 2014

Love the clean wholesome atmosphere of the office and the soft relaxing music. There seems to be real caring overall and very professional work.

Jan 24, 2014

We love everything about Dr. Heard and his staff. Always friendly and ready to help with anything we need!

Jan 22, 2014

Great dentist and hygienists.

Jan 21, 2014

Staff is always friendly and Dr. Heard is knowledgeable.

Jan 9, 2014

Was recommended by a family member. Was very pleased with the staff and facility.

Jan 2, 2014

All staff members were very pleasant.

Dec 31, 2013

The receptionist, dental technician, and Dr.Heard provided us with excellent care... From greeting us with smiles and warmth and leaving us with a desire to return.

Dec 20, 2013

Dr.Heard is a dentist I will always refer friends to! He has helped with my clenching/grinding, catching bacteria before they form cavities, and thoroughly explaining everything each visit. Great family dentist!

Dec 17, 2013

Wonderful dentist office! Very friendly office staff, dental assistant, and Dr. Heard was so great with my daughter in making sure she felt comfortable! Thank you so much!

Dec 13, 2013

We will definitely be back and will definitely refer friends/family!

Dec 12, 2013

great visit..great staff.

Nov 27, 2013

Dr. Heard's staff booked me strait away when I explained I was in pain. An hour later, I was in their office. Dr. Heard spent a great deal of time explaining my issue and clearly cares about his patient's dental health. No other dentist I've seen in my 50 years has showed me this level of attention.

Nov 20, 2013

All staff is personable and great!

Nov 11, 2013

Every appointment is always a pleasant visit, and the best part is leaving with my goodie bag and Chap Ice lip balm.

Nov 9, 2013

It was a great appt. I really enjoyed everyone there!!!!

Nov 7, 2013

Awesome experience for kids...movies, sunglasses, prizes, and most importantly they use terms kids understand. LOVE LOVE CAFD!

Oct 29, 2013

We are always taken care of and my son has pleasant happy visits!

Oct 29, 2013

Dental work is bad for me, but not as bad with these folks.. I was seated about 2 minutes late, no option for that..

Oct 24, 2013

Great environment for adults and kids. The staff is awesome

Oct 23, 2013

great team and both the boys like going there,,,never had a bad experience and staff is really outgoing and fun for the boys...A plus in my book

Oct 17, 2013

Dr. Heard and his staff are wonderful. I am so happy I found them.

Oct 5, 2013

Perfect example of how a Dentist office should be.

Oct 3, 2013

my child was not wanting to pay attention to the dental assistant, so I was warning him that the overhead movie would be turned off if he did not start listening, so maybe a question from the assistant would be helpful on the situation of keeping the movie on or off. other than that the visit was great as always. Thank you for your excellent service!

Oct 1, 2013

The hygienist who worked on my 4yo was fabulous - my older two boys have always had great service which is why I travel 30 minutes to dental appts. Plus we've had special issues with my oldest and u guys have been so kind and accommodating - we love Dr Heard and his entire awesome staff!!

Sep 28, 2013

Everyone is very welcoming & my family absolutely love this clinic & have recommended you to many of my friends & coworkers.

Sep 27, 2013

Kristin is wonderful. So cheerful.

Sep 27, 2013

I am satisfied with my visit everytime! VERY, VERY PLEASED!

Sep 25, 2013

Love the service and staff.

Sep 25, 2013

Best cleaning of my life :D

Sep 20, 2013

this is the first time in my life i had a dry cleaning of my teeth, i am not satisfied with my dry cleaning of teeth ,i will prefer to have usual way of regular cleaning of teeth with water

Sep 19, 2013

I like going to the same dentist as my kids. Dr. Heard's office is wonderful for everyone!

Sep 16, 2013

Dr Heard's office has always made me feel comfortable.

Sep 11, 2013

I had a dental problem that occured suddenly and Dr. Heard saw me quickly, even without an appointment. Such a great dental office!

Aug 22, 2013

I thank you all for making this a fun experience for my son's first dental appointment. He was always terrified of dentists, but he was very happy to have his teeth cleaned at Dr. Heard's office. Thank you so much!

Aug 20, 2013

Great atmosphere, nice people, and you feel very comfortable.

Aug 16, 2013

Great experience, just had to wait past my appointment time.

Aug 15, 2013

I received a call at 3:40pm telling me to come in at 4pm for my 4:30pm appt, but when I arrived I waited until 4:25pm to be seen. Kind of a disappointment to drop what I was doing to get there early and then wait around for so long. Dr Heard is thorough and kind, and I would always recommend him.

Aug 13, 2013

Thank you for taking good care of our teeth.

Aug 13, 2013

I really don't need 3 or 4 text messages to remind me of my appointment especially 6 mos in advance No big deal just a little excessive.

Aug 9, 2013

This was mentioned to me by another patient and I can agree with them - the door off the waiting room might actually be utilized so that you cannot hear what is going on in the rooms directly across the way.

Aug 7, 2013

So happy to have Dr. Heard as my dentist. Eveyone in your office is so nice, plesant and professional. I have already started telling everyone I know about this Wonderful office! Thank you to everyone

Aug 2, 2013

Miss Brooke was so sweet playing with my 2 year old as I got my teeth clean. Above and beyond! Super appreciative! The whole staff was sweet and caring and I couldn't be more happy with whole experience. Thank you

Jul 25, 2013

Thanks for making my dental visit tolerable!

Jul 25, 2013

Next time I would like to be in the room with the movies.

Jul 25, 2013

I am always pleased with the care that I receive. Providers treat my like an individual and pay close attention to my needs.

Jul 23, 2013

Great dentist. Patient and caring.

Jul 19, 2013

The new dental hygienist was excellent...friendly and professional, plus my teeth felt clean when she was done.

Jul 18, 2013

Great visit like always.

Jul 12, 2013

Kids Loved this dentist office. Thank you, Patricia Stapler

Jun 25, 2013

My kids loved it. From Patricia Stapler

Jun 25, 2013

This is awful but I am not sure of the hygenist's name! :( But I will give you information and I am sure you can look and see who it was. Cali Jarrell appointment 6/20/2013 @ 4:30 pm - Our Hygentist was awesome. Very patient with Cali and spoke to her to make her feel at ease. She was very patient with Cali trying to get her x-rays but didn't make her feel bad when she couldn't get them which I really appreciated. Cali was worried about her appointment (just because the last few times have been for fillings) but left in a great mood.

Jun 21, 2013

Lily's name is spelled with one l.

Jun 18, 2013

I like Dr. Heard. He's a good guy

Jun 14, 2013

So far everything is AWESOME!! Love the friendly reminder with emails and text messages! I already feel comfortable during my dental appointment. Keep up the Good Job!!:

Jun 13, 2013

Make sure you hold on to Brooke. She does a great job.

Jun 12, 2013

Jordan was very friendly. She made me feel extremely comfortable, however she was rough on my gums during the cleaning. I left with a sore mouth.

Jun 2, 2013

very professional and sweet staff. my kids look forward to their visits to the dentist

May 31, 2013

Great atmosphere! Dr. Heard is very intentional about talking to everyone, just like he was in high school! Thanks for a short quick visit!! See ya in two weeks!

May 30, 2013

Did great with my 4 year old! She had a very positive experience and I am very grateful for that. Everyone was so patient. Will definitely go back.

May 24, 2013

It's ironic that I received this survey today as I was thinking while I was there that it is so comfortable and peaceful there. I feel at peace every time I am there, so thank you!

May 24, 2013

It was good to see you Marty!

May 23, 2013

I really liked the hygentist that worked on my daughter. She was new to us. She was good with my child. I hope she gets her again next time.

May 16, 2013

My son and I choose to drive from Greenbrier because of the dental care we receive at your office. Rachel has always cleaned my teeth better than any other dental office that I have used in the past. She is very thorough and has such a sweet personality. I love her. I did notice that there were no other faces in the office I recognized other than Dr. Heard and his wife. I pray that for whatever reason that may be, that Rachel will still be the friendly face that I see when I come for dental cleaning.

May 14, 2013

I Just Love, Love This Dentist Office and Staff.

May 10, 2013