Broad View Eye Center-Broadview Heights

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Reviews

StarStarStarStarStar Red eyes seem to be getting better —    (Patient since 2020)

Had a problem with red and irritable eyes for several weeks. Dr. Scott examined my eyes efficiently and knowledgeably, prescribed me prednisone drops for the virus and swelling in my eyes, and the drops are presently helping.


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Hi Michelle! Glad the drops are working. Dr. Scott

StarStarStarStarStar Five stars for the entire staff.  —    (Patient since 2020)

Five stars for the entire staff.


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wow thanks!

StarStarStarStarStar They are a Top Notch Eye care center. They made... —    (Patient since 2021)

They are a Top Notch Eye care center. They made u feel welcome as soon as you walked in the door. The Staff and Doctors are very friendly and very knowledgeable about your eye care and needs


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Thanks for sharing!

StarStarStarStarStar Very friendly and comfortable office environmen... —    (Patient since 2021)

Very friendly and comfortable office environment. The staff was cheerful and helpful and the office was beautiful and efficiently run.


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Thank you!

StarStarStarStarStar Never have to wait. Everyone in the office is w... —    (Patient since 2021)

Never have to wait. Everyone in the office is willing to help with all your needs and very friendly!


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Thank you!

StarStarStarStarStar Everyone was great with my 8 year old daughter!... —    (Patient since 2021)

Everyone was great with my 8 year old daughter! She felt very comfortable.


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Awwww we love kids!

StarStarStarStarStar More testing is done than by my previous Eye Dr... —    (Patient since 2019)

More testing is done than by my previous Eye Dr. from out on Cedar Rd. I attempted to do the previous survey, but I am guessing Norton bloced the use of the Button. Since it was bloced, I couldn't read it.


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Thank you!

StarStarStarStarStar Always convenient, available and professional. ... —    (Patient since 2016)

Always convenient, available and professional. Broad View Eye Center has been taking care of my eyes for more than a decade, and I have never been disappointed. They are top notch professionals and use the latest technology to take good care of me. I have gladly recommended them to my family and friends.


StarStarStarStarStar Great experience with Dr. Sarah. Very personabl... —    (Patient since 2021)

Great experience with Dr. Sarah. Very personable and knowledgeable. Would recommend. Great selection of glasses.


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Thank you! We love Dr. Sarah.

StarStarStarNo StarNo Star The diagnostic tools and discussion with the DO... —    (Patient since 2021)

The diagnostic tools and discussion with the DO were great. Disappointed that after being told the Sillouette frames were in stock and I could pick out new frames at the time the appointment was scheduled only to find that once arriving they were not in fact in stock requiring me to come back for a second visit. A simple check before giving false information would have saved me time and an extra trip. It’s a big miss and not happy as getting away during the day for such visits requires careful planning.


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So sorry for your inconvenience. We should have done a better job at communicating with and not wasting your time. We will take the necessary steps to improve.

StarStarStarStarStar Thank you Dr. Scott!  —    (Patient since 2021)

Thank you Dr. Scott! The new prescription has my vision better than ever. Really like the progressive lenses too.


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You're welcome :) Dr. S

StarStarStarStarStar Great Doctors and fantastic staff-Thank you! —    (Patient since 2016)

Great Doctors and fantastic staff-Thank you!


StarStarStarStarStar Dr Wiersma is amazing! Extremely personable, e... —    (Patient since 2016)

Dr Wiersma is amazing! Extremely personable, easy to relate to for those with high prescriptions, efficient, professional and makes your visit something to look forward to! Office staff are friendly, office is modern and a plethora of great glasses to chose from! Always a great experience


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Thank you!

StarStarStarStarStar Trusted eye care provider for 10+ years —    (Patient since 2017)

Broadview Eye Center has been our trusted eye care provider for well more than 10 years.


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Thanks for your loyalty!

StarStarStarStarStar INCREDIBLY PAINSTAKINGLY SLOW AND INCOMPETENT LAB  —    (Patient since 2018)

My rating for the optician is TEN PLUS PLUS but the technician was grossly and clearly incompetent, horrible, ineffective and incredibly slow and careless to me the CUSTOMER in forever filling mine and the optician’s grossly simple request for glasses. She was clearly grossly incompetent and even profoundly unapologetic for being grossly slow (for no apparent reason whatsoever) when all I wanted ate plain prescription eye and sunglasses. She constantly had to ask others her supervisor how to do her job and was totally indifferent to my objective which was to get her concocted and extremely circus of nonsense terminated. I was constantly and for extraordinary periods left there by myself just siting and forever waiting for NO OBVIOUS reason to me except she presently is totally incompetent in that job for ALL YOUR PATIENTS except those who have extra time to waste or make buying glasses into a major league sport of incredible and extraordinary nonsense. HER FOCUS WAS NOT AT ALL WHATSOEVER ON THE PATIENT NEEDS, WHEN THE CLIENT KNOWS EXACTLY WHAT HE DESIRES AND HAS NO SPEVIAL IR EXTRAORDINARY REQUESTS AND DORD NOT CARR WHAT THE COST IS THIS APPOINTMENT WITH THIS POORLY OR INCOMPETENTLY TRAINED EMPLOYEE SHOULD NEVER HAPPENED BY MANAGEMENT THERE


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Thank you for your feedback Larry. We take all feedback very seriously and we are very sorry that you had a negative experience. The person who worked with you is fairly new and still in training. She was struggling with your insurance benefits and wanted to make sure that she got it exactly right so that she could maximize your benefits for you. In doing so, she took a very long time to process your order. She should have asked for help from a manager sooner and we apologize for that. It won't happen again.

StarStarStarStarStar Well explained exam! —    (Patient since 2021)

I really appreciated how much everything was explained to me during my exam. The more modern technology was cool and I appreciated everything being explained. When I needed help picking out glasses, I got good advice. I would definitely continue using them!


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Thank you!

StarStarStarStarStar I am always impressed with the professionalism ... —    (Patient since 2017)

I am always impressed with the professionalism and compassion I see at Broadview Eye Center.


StarStarStarStarStar Top notch Doctors and a very pleasant and knowl... —    (Patient since 2017)

Top notch Doctors and a very pleasant and knowledgeable staff!! Highly recommend!!


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Thank you!

StarStarStarStarStar Very friendly and pro —    (Patient since 2021)

Very friendly and professional


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Thank you!

StarStarStarStarStar The optician spent a lot of time working with m... —    (Patient since 2021)

The optician spent a lot of time working with me to get my vision correct on my new glasses. I appreciated the time and care she spent.


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Thank you!

StarStarStarStarStar I am always treated with courtesy and professio... —    (Patient since 2016)

I am always treated with courtesy and professionalism when I visit your office.


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Thank you for your loyalty. We appreciate you.

StarStarStarStarStar Good place, great service! —    (Patient since 2021)

Good place, great service!


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Thanks!

StarStarStarStarStar I would recommend, but my friends would complai... —    (Patient since 2021)

I would recommend, but my friends would complain about cost


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Thanks for your honest feedback. We know we are not the cheapest eye care, but we don't try to be. Our goal is to offer high-quality care and customer service at a fair price.

StarStarStarStarStar Great atmosphere, friendly staff, and a doctor ... —    (Patient since 2021)

Great atmosphere, friendly staff, and a doctor who was very willing to patiently answer all of my and my son's questions!


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Awesome. Thanks for sharing!

StarStarStarStarStar Everyone was really courteous and friendly.  —    (Patient since 2018)

Everyone was really courteous and friendly.


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Thank you!

StarStarStarStarStar Completely Satisfied Customer —    (Patient since 2021)

Phenomenal experience today. I can't tell you how overjoyed I am in the care, and experience that was rendered today. I had previous went to another vision company where the services rendered were unprofessional rude, and obnoxious. Everyone at Broadview Eye Center including Melissa, Debbie, Johnny, and Dr. Ashley were just awesome. I didn't get hardly anything with my last pair of eye glasses, but this time Johnny made it happen. I was pleased with the presentation, and professionalism Johnny exerted. Johnny is just awesome. I really appreciate how he goes the extra mile to save new clients money, and maximize there benefits. Your business has earned a lifetime customer, and as I expressed recommendations will be forthcoming for years to come.


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Wow! Thank you for your kind words. We appreciate it!

StarStarStarStarStar The service is explant. we tell everyone new to... —    (Patient since 2016)

The service is explant. we tell everyone new to the area about the great service we receive.


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Thank you! Keep talking about us :)

StarStarStarStarStar  —    (Patient since 2021)

the guy selling frames needs to be a little less insulting. this is not New York City designer district where catty, sarcastic, cutting, and insulting comments are the norm. He totally turned me off. His insult to upsell technique! Ew! Assistants rushing patients through the process in a breathless pace and trying to pressure us into paying for services not covered by insurance instead of providing services is also a turn off. I'm sure you charge the full rate for an exam even though you won't dialiate 'due to covid'. This is something you should tell patients BEFORE they come it. There are such things as masks and rubber gloves and I am fully vaccinated so it's a non-issue. I used to love this place a few years ago but it is clear that someone has changed this from a patient service oriented eye care facility into a pure profit churning machine. yuk! It's a very pretty office and people are doing their best under tremendous pressure to churn people through. I feel sorry for them to have to work here.


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Thank you for your feedback. I appreciate your honesty. I'm so sorry you had a bad experience. Our culture is incredibly important to us and we are always thinking of ways to make the patient experience better, but it sounds like in your case, we missed the mark. Your appointment was the last of the day, and since you arrived 15 minutes after your appointment time, the staff was trying to get your testing done quickly so that you would have enough time to look at glasses before we closed. We never want anyone to feel rushed through their eye exam though and that's what happened, so again, I apologize. As I texted you today, I am happy to discuss your experience further if you wish. The number I texted you from is my personal cell so please feel free to call me any time. Sincerely, Dr. Scott

StarStarStarStarStar What an awesome place to do business. They make... —    (Patient since 2021)

What an awesome place to do business. They make you feel like there working for me. Hard to find a place like this anymore. Thanks for all your help.


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Thank you!

StarStarStarStarStar Was very pleased with everyone. Dr. Scott was ... —    (Patient since 2021)

Was very pleased with everyone. Dr. Scott was excellent.


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We love Dr. Scott!

StarStarStarStarStar Always great patient care! —    (Patient since 2017)

Always great patient care!


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Thanks for your loyalty.

StarStarStarStarStar Very Friendly,Knowledgeable —    (Patient since 2020)

Very Friendly,Knowledgeable


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Thanks for sharing.

StarStarStarStarStar Great experience - Had to make an emergency app... —    (Patient since 2021)

Great experience - Had to make an emergency appointment and they took me the same day. Very accommodating - very friendly and helpful and answered all my questions and concerns.


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Thank you! We always make room in the schedule for same day emergency appointments.

StarStarStarStarStar  —    (Patient since 2017)

Kayla was outstanding. She was courteous, friendly and knowledgeable .


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Thank you! We love Kayla

StarStarStarStarStar Johnny was awesome. Truly and great hep with my... —    (Patient since 2019)

Johnny was awesome. Truly and great hep with my glasses selection


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Thanks! Johnny always gets a lot of positive feedback. Frame styling is his passion

StarStarStarStarStar Very pleased with BroadviewEye Center. The mom... —    (Patient since 2018)

Very pleased with BroadviewEye Center. The moment you go thru the door you're treated as a valued patient.


StarStarStarStarStar . —    (Patient since 2019)

A full examination is provided with good explanation to everything. Staff and doctor very friendly and made you feel like they had the time to answer all your questions.


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Thank you!

StarStarStarStarStar Wonderful Experience Everytime!  —    (Patient since 2017)

The staff & atmosphere here is wonderful! From the second you make the appointment to the second you walk out of the office, you are given the best care! The staff here is so helpful with insurance, medical questions, picking out the right glasses frame for you (and being totally honest with you). I’ve been to other eye doctors before I started going here & I would recommend coming here before wasting your time else where.


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Thank you! We only pick the very best people to be on our team. Glad you noticed!

StarStarStarStarStar Every experience I have had with Broadview Eye ... —    (Patient since 2016)

Every experience I have had with Broadview Eye Center, from the first person to greet me when I walk in to the last that says Thank You when I leave has been excellent.


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Wow! Thanks for your feedback.

StarStarStarStarStar Always the best service at BROADVIEW Eye Cente... —    (Patient since 2016)

Always the best service at BROADVIEW Eye Center.


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Thank you for your loyalty!

StarStarStarStarStar Great staff  —    (Patient since 2016)

The girl who helped me pick out my glasses was awesome. She spent a lot of time with me and this is office is always super clean !


StarStarStarStarStar The staff is always friendly and helpful. Good ... —    (Patient since 2018)

The staff is always friendly and helpful. Good selection of frames. Great local town eye clinic!


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Thank you!

StarStarStarStarStar Great services every year! —    (Patient since 2017)

Great services every year!


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Thank you!

StarStarStarStarStar Staff are always friendly and helpful —    (Patient since 2017)

Staff are always friendly and helpful


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Thank you for sharing.

StarStarStarStarStar I was very impressed with the dr and staff at B... —    (Patient since 2021)

I was very impressed with the dr and staff at Broadview eye center . My questions were answered immediately and I was happy with the knowledge the dr possessed. I would highly recommend family and friends to check that place and I know they will feel the same way I do.


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Thank you!

StarStarStarNo StarNo Star Replacement lenses were made wrong —    (Patient since 2021)

Replacement lenses for my eyeglasses were made incorrectly and need to be redone now.


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I am so sorry for the mistake. We take a lot of pride in our quality control, and our remake rate is very low, but unfortunately sometimes mistakes happen. We will do better next time.

StarStarStarStarStar 10 out of 10!!  —    (Patient since 2021)

I was recommended Broad View Eye Center by a coworker and loved it! The staff here is incredibly nice and sweet! They use the must up to date technology during the exam, some that I haven't even seen at other top facilities. Their choices in frames is massive for men and women.


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So glad you had a great experience! Thank you for trusting us with your eye care.

StarStarStarStarStar Dr. Weirsma is very thorough and detailed orien... —    (Patient since 2019)

Dr. Weirsma is very thorough and detailed oriented. He takes his time and listens and provides honest opinions where you know he’s not focused on the money you spend, but your well being.


StarStarStarStarStar I love everything about this practice! Everyon... —    (Patient since 2018)

I love everything about this practice! Everyone - from the front desk, to the people who help you pick out your glasses, to the doctors - are very helpful, down-to-earth, and friendly. They really take the time to find out what your needs are, and treat you like a valued patient. You never feel like you are just a number.


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Thank you! We work really hard at maintaining a patient-centered culture.

StarStarStarStarStar Overall, a very good experience. —    (Patient since 2019)

Overall, a very good experience.


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Thanks for sharing.

StarStarStarStarStar Five star Expensive but high quality  —    (Patient since 2021)

Five star Expensive but high quality


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Thank you!

StarStarStarStarStar Great place and people  —    (Patient since 2021)

Everyone was very nice and friendly. Was on schedule and very helpful picking out new glasses


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Thanks for sharing

StarStarStarStarStar Enjoyed y visit. Still have pick up glasses —    (Patient since 2017)

Enjoyed y visit. Still have pick up glasses


StarStarStarStarStar Dr. Scott and team are the best!! —    (Patient since 2016)

Dr. Scott and team are simply the best!! They have a genuine interest in my vision health and ensure all my questions are answered. Out of all my annual medical / dental visits, going to Broadview Eye Care is my favorite!


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Awwww thanks Don! Always a pleasure to see you. Thanks for your loyalty. Dr. Scott

StarStarStarStarStar Best. Experience. Ever. —    (Patient since 2021)

I have worn glasses for nearly my entire life - for over 40 years - and contacts since I was a teen. This was hands down my best experience at an optometrist, and in the middle of a pandemic! I truly appreciated the safety and cleaning protocols they had in place, and the facilities were beautiful. But I was most impressed with the care I received. I learned more about my eyes and eye health during my one appointment with Broad View Eye Center than I have cumulatively at others over my life. They made the most out of my vision insurance and thoughtfully considered and responded to all my questions and concerns. I can't wait to go back and pick up my glasses!


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Wow ! Thanks so much for your feedback. We really appreciate it.

StarStarStarStarStar Fast, efficient, professional, —    (Patient since 2021)

Fast, efficient, professional,


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Thanks! We value your time.

StarStarStarStarStar New patient - great experience —    (Patient since 2021)

My experience was awesome! I was nervous at first, which sounds silly for a 36 year old adult with a masters degree + another in progress, but other than 1 visit to a mall eye doctor (bc insurance) & 1 visit to an eye doctor in Oregon when I forgot my glasses in Ohio, I’ve seen my former eye doctor my entire life. However, this experience was great & I don’t know why I was nervous. Dr. Wiersma was very kind, patient, & happy to answer questions. I had some unusual questions that he seemed pleased to answer. He also discovered that my eyes have been over corrected for who knows how long! Lori helped me select 3 pairs of gorgeous new frames that I’m so excited about! She is the best! After my appointment, I posted a picture of the storefront on Snapchat to say how much I liked my experience. My cousin texted to tell me she goes here & sees Dr. Weirsma! The rest of my family will join as they’re due for appointments. I also love the lime green accents inside b/c it’s my fave color. :)


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Welcome! We're so glad you had a great experience, and yes we agree that both Lori and Dr. Wiersma are fantastic. Thanks for sharing.

StarStarStarStarNo Star I had an appointment with Dr. Josie Kosunick. ... —    (Patient since 2016)

I had an appointment with Dr. Josie Kosunick. When making my appointment I specifically requested this, but when I got to my appointment, I was seen by Dr. Ashley. She did just fine and was very nice and thorough, but nobody bothered to let me know that I would not be seeing Dr. Kosunick.


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I'm so sorry for the mix up. Sounds like we dropped the ball. We have put an alert in your file to schedule you with Dr. Kosunick. Thanks for letting us know.

StarStarStarStarStar Very responsive and friendly —    (Patient since 2021)

Saw me quickly and were super friendly. Felt like the exam was very thorough and everyone seemed very trustworthy.


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Thank you!

StarStarStarStarStar Exceptional  —    (Patient since 2016)

My family has been going here since it opened. Through all the changes and growth, they continue to provide exceptional service. Each staff member is courteous and professional. Each doctor is equally compassionate and knowledgeable. I developed a detached retina and through the crisis my doctor handled it seamlessly and directed me to a surgeon the same day. I will always be their patient.


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Thank you so much for your loyalty over the years. We appreciate you.

StarStarStarStarStar I have been goin Dr. Josie for over 20 years —    (Patient since 2019)

I have known Dr. Josie and have been going to her for my eye care for over 20 years and she's always been very personable & professional and takes the time to take care of me. Always makes me feel special !


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Thank you!

StarStarStarStarStar Personal attentiveness was outstanding! —    (Patient since 2019)

Personal attentiveness was outstanding!


StarStarStarStarStar  —    (Patient since 2021)

I left knowing my exam was thorough and complete and confident in the results. Every staff member was friendly and professional..


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Thank you!

StarStarStarStarStar Broadview Eye Center was very kid friendly, kno... —    (Patient since 2021)

Broadview Eye Center was very kid friendly, knowledgeable, quick and kind, during my child's appointment.


StarStarStarStarStar Great professional service! —    (Patient since 2016)

Great professional service!


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Thank you

StarStarStarStarStar Wonderful service! A big thank you to the sta... —    (Patient since 2021)

Wonderful service! A big thank you to the staff at Broadview Eye Center. My Dr. was very helpful with some special needs I had in my line of work as was Johnny. The stress of choosing new frames was alleviated and the process was fun. Thanks again for the kindness and efficient service extended. Gayle Powers


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Thanks for your feedback!

StarStarStarStarStar Local and professional —    (Patient since 2016)

Great people, always helpful and friendly, nothing is ever too much to ask. Have been our got to for the last 7 years.


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Wow! Thank you for your kind remarks. We appreciate you.

StarStarStarStarStar I love the fact the practice is so efficiently ... —    (Patient since 2018)

I love the fact the practice is so efficiently run and technologically at the leading edge of providing eye care.


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Thank you! "Cutting edge" is a core value of ours. We are always looking for innovative technology that improves the patient experience.

StarStarStarStarStar Been coming here with my family for 3 years, wi... —    (Patient since 2017)

Been coming here with my family for 3 years, will keep coming. Never had any issues, service is fast and friendly. I’d recommend this place to anyone


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Thank you for your continued patronage!

StarStarStarStarStar  —    (Patient since 2016)

The staff is very professional. Office is very clean. Equipment seems to be top quality.


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"Cutting edge" is a core value of ours and we're glad it shows!

StarStarStarStarStar Always a pleasure —    (Patient since 2016)

Everyone there is so pleasant! Been going there for years and always receive the attention and care you would expect from a medical provider. The doctors always take the time to go over your exam results and if glasses or contacts are needed, they always make sure you are satisfied with your purchase before you leave!


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Thank you for sharing and we appreciate your loyalty.

StarStarStarStarStar From the moment you walk in the door until you ... —    (Patient since 2017)

From the moment you walk in the door until you the moment you leave, each team member you encounter reflects the commitment to care, respect, kindness and quality as Drs. Josie, Nicolette and Doug. We are confident that we receive the best quality eye care from the doctors and best quality tech support and customer service from the others on the team. No one is ever too busy to answer a question, explain options or offer advice and they LISTEN. They pay attention to what you are saying and do all they can to meet your needs and exceed expectations.


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Thank you for the feedback and thank you for your loyalty over the years. We appreciate you.

StarStarStarStarStar Excellent service —    (Patient since 2016)

Staff is courteous, knowledgeable, and takes the time to answer any concerns that I may have.


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Thank you so much for your loyalty!

StarStarStarStarStar Literally the best experience my wife and I hav... —    (Patient since 2021)

Literally the best experience my wife and I have had with an optometrist!! Dr. Kosunick was AMAZING with our son and the entire staff was just a blessing to work with. Couldn’t have asked for a better place to go to.


StarStarStarStarStar A great place to find a great pair of glasses. ... —    (Patient since 2016)

A great place to find a great pair of glasses. They offer a big selection of frames for everyone and the staff are very helpful.


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Thanks for your feedback! We put a lot of time and effort into choosing our inventory. Glad you liked it.

StarStarStarStarStar Excellent service and professionalism —    (Patient since 2021)

Excellent service and professionalism


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Thank you!

StarStarStarStarStar I would highly recommend this place for any of ... —    (Patient since 2021)

I would highly recommend this place for any of your eye care needs. Dr. Nicolette Scott took her time to listen to me and genuinely cared. Everyone I encountered at my appointment was professional and polite, the place was very clean and I appreciate their efforts to keep everyone distanced.


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Since COVID, we have made every effort to keep our patients and staff safe. We're glad you noticed :)

StarStarStarStarStar Everyone was very friendly knowledgeable, and ... —    (Patient since 2021)

Everyone was very friendly knowledgeable, and helpful


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Thank you.

StarStarStarStarStar The whole team was very professional. —    (Patient since 2021)

The whole team was very professional. Their choice products was very wide. Their store was very clean including the bathroom. They clean each pair of glasses a person had touch.


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Our cleaning routine is at a whole new lever ever since COVID. Glad you noticed!

StarStarStarStarStar Everybody was pleasant, efficient and very good... —    (Patient since 2021)

Everybody was pleasant, efficient and very good at their jobs. My problem was diagnosed quickly, a prescription called in and I was on the mend that night. I am very grateful


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Glad you are feeling better!

StarStarStarStarStar Everyone is very professional and really listen... —    (Patient since 2018)

Everyone is very professional and really listens to concerns.


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Thank you!

StarStarStarStarStar significantly exceeds expectations —    (Patient since 2018)

significantly exceeds expectations


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That is our goal!

StarStarStarStarStar Everyone at the Broadview eye center was extrem... —    (Patient since 2020)

Everyone at the Broadview eye center was extremely helpful and knowledgeable. It was the first time I needed glasses and new nothing about what I needed or why my sight was getting worse. They took their time and explained everything to me about what their instruments where and what was going to happen. It was a very comfortable experience. Thank you Broadview eye center.


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Thank you for sharing! We're glad you had a great first experience and we look forward to seeing you in the future.

StarStarStarStarStar Staff is very kind and made me very comfortable... —    (Patient since 2019)

Staff is very kind and made me very comfortable


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Thanks for sharing!

StarStarStarStarStar Very helpful staff. Knowledgeable doctor who to... —    (Patient since 2020)

Very helpful staff. Knowledgeable doctor who took the time to ask questions and build rapport- Dr. Doug Wiersma truly cares about his patients and he knows his stuff. Thoroughly explained everything and made sure I had no unanswered questions before concluding appointment.


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We love Dr. Wiersma

StarStarStarStarStar Service is always great. They stand by their pr... —    (Patient since 2017)

Service is always great. They stand by their products.


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Thank you! We put a lot of thought into every product that we sell and if there is a problem, we will fix it.

StarStarStarStarStar Exec Dir, jpmorganchase —    (Patient since 2017)

Always a pleasant experience and receive i quality care and advice.


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Thank you!

StarStarStarStarStar After years of going to another vision center, ... —    (Patient since 2020)

After years of going to another vision center, my 92 year old mother was ready for a change. Both my brothers family and my family use Broadview vision center so she decided she would try them out. Well she loved every part of the experiences and believe me that is hard thing for her to admit to. If they can please my mother they can please anyone.


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That's quite an endorsement. Thank you!

StarStarStarStarStar Excellent care and service!!! —    (Patient since 2019)

Excellent care and service!!!


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Thank you!

StarStarStarStarStar Large inventory and great assistance —    (Patient since 2020)

Large inventory and great assistance


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We're so glad that you likes our frame selection!

StarStarStarStarStar Easy to make appointment; friendly staff, fast,... —    (Patient since 2020)

Easy to make appointment; friendly staff, fast, through service.


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Thank you!

StarStarStarStarStar Very Friendly and Accommodating —    (Patient since 2020)

Do to scheduling issues I had to change my appointment time. They were very accommodating. Service was great with a very friendly staff.


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Thank you!

StarStarStarStarStar First exam went well for my 2 1/2 yr old —    (Patient since 2020)

Dr. Scott was wonderful with my 2 1/2 year old daughter. Dr. Scott was relaxed and very caring, took her time to get as much of an exam as possible. This was my daughter's first exam and so pleased it went well, thanks to Dr. Scott's wonderful way with youngsters. Thank you!


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Dr. Scott has a way with kids :)

StarStarStarStarStar Dr. Ashley was extremely kind  —    (Patient since 2020)

Dr. Ashley was extremely kind and made going to the eye doctor very easy! She answered all my questions and made me feel comfortable.


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Thank you! We love Dr. Ashley

StarStarStarStarStar Love this place —    (Patient since 2016)

Broadview Eye Center is always impeccably clean. Staff is friendly and professional. State of the art exam equipment and great variety of frames.


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Thank you!

StarStarStarStarStar Very impressed with my daughter's first visit t... —    (Patient since 2020)

Very impressed with my daughter's first visit to see Broad View Eye Center! She found out at her appointment that her retina was detached. This was the first time going to the doctor by herself (she just turned 18). And they were so supportive and comforting to her! I cannot thank them enough! The doctor took the time to explain things. He had my daughter get me on the phone to explain everything to me too. And the staff sat in the room and made sure she was Okay to drive after hearing she needed surgery. Thank you SO much!


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Hope your daughter is on the mend soon!

StarStarStarStarStar I always recommend Broadview Eye Center to frie... —    (Patient since 2016)

I always recommend Broadview Eye Center to friends and new neighbors and they are never disappointed!


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Thank you! Your referrals are the highest compliment.

StarStarStarStarStar Fabulous office!!! —    (Patient since 2017)

This is a great team of people. They’re all just trying to help you and make sure that you have glasses that you like and get the correct prescription. Dr. Scott is our favorite. She really explains everything to me and my kids and truly cares:)


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Thank you! We love Dr. Scott

StarStarStarStarStar Great customer service. —    (Patient since 2018)

Very, very happy with the customer service. Had a problem with my lense and they took care of it.


Reply

Thank you!

StarStarStarStarStar The best eye care anywhere.  —    (Patient since 2016)

The best eye care anywhere.


Reply

Wow thanks so much

StarStarStarStarStar Highly Recommend! —    (Patient since 2020)

Excellent service from the time we walked in the door! The Interaction between patients of all ages by the experienced doctors and their staff was remarkable.


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Thank you!

StarStarStarStarStar  —    (Patient since 2017)

Everyone is so friendly and helpful. The office is very clean and well taken care of.


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Thank you! Cleanliness has always been important to us, but especially now!

StarStarStarStarStar Everyone on the staff is friendly & knowledgabl... —    (Patient since 2016)

Everyone on the staff is friendly & knowledgeable!


StarStarStarStarStar 👍🏻👍🏻My experience was very professional and... —    (Patient since 2020)

👍🏻👍🏻My experience was very professional and pleasant


StarStarStarStarStar Bonnie —    (Patient since 2016)

I always look forward to my visit. Dr Scott is a kind compassionate doctor. Her office is state of the art and the entire staff deserves a 10!!


Reply

Thanks Bonnie!

StarStarStarStarStar Consistently excellent! —    (Patient since 2016)

My family has been going to Broad View Eye Center in Broadview Heights, OH since moving to the Cleveland area almost 17 years ago. Dr. Scott and the team have consistently been excellent, taking time to explain any issues and ensure that any questions we had were fully answered. No long waits, no rushed feeling - just a friendly, professional environment. We highly recommend the Broadview Eye Center team!


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Thank you so much for your loyalty! You have been with us since the beginning and we appreciate you.

StarStarStarStarStar Five star, the entire staff was fabulous, profe... —    (Patient since 2020)

Five star, the entire staff was fabulous, professional , courteous . If you need an eye exam you won’t be disappointed if you try Broadview Eye Center, Dr Josie Kosunick is so down to earth, she treats you like family 👀


Reply

Thank you! We appreciate your feedback.

StarStarStarStarStar Great place to take care of your eyes! —    (Patient since 2018)

We have been going here for our eye exams and glasses for 3 years now and they are great.


Reply

Thanks for your loyalty!

StarStarStarStarStar Dr. Scott is fabulous —    (Patient since 2018)

Dr. Scott is fabulous. - she listens to questions then explains thoroughly with a cheerful attitude.


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Thanks! We agree :)

StarStarStarStarStar Female run practice and it shows, lots of sensi... —    (Patient since 2020)

Female run practice and it shows, lots of sensitivity and thoughtful touches.


Reply

Thank you!

StarStarStarStarStar The Doctor and all support people were very hel... —    (Patient since 2020)

The Doctor and all support people were very helpful and friendly! They explained clearly what the procedures were and what to expect.


StarStarStarStarStar Better than the Eye Doctor I had from 1990-abou... —    (Patient since 2019)

Better than the Eye Doctor I had from 1990-about 2018 thanks to new Digital Products to use..


StarStarStarStarStar I found the staff very professional, but was a ... —    (Patient since 2020)

I found the staff very professional, but was a bit surprised that no one wore a lab coat, which to me is a symbol of cleanliness and hygiene.


StarStarStarStarStar Always a great experience at Broadview Eye Cent... —    (Patient since 2018)

Always a great experience at Broadview Eye Center. Very friendly and helpful front staff. The Doctors are always very thorough and take the time to answer and ask questions.


StarStarStarStarStar Very friendly staff and doctors. —    (Patient since 2020)

Very friendly staff and doctors.


Reply

Thanks!

StarStarStarStarStar Dr. Kosunick is the very best, professional and... —    (Patient since 2016)

Dr. Kosunick is the very best, professional and knowledgable. Office staff is excellent as well.


Reply

Thank you!

StarStarStarStarStar VERY PROMP AND PROFESSIONAL —    (Patient since 2019)

VERY PROMP AND PROFESSIONAL


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We value and respect your time.

StarStarStarStarNo Star I was pleased with, and amazed at, the ( new to... —    (Patient since 2019)

I was pleased with, and amazed at, the ( new to me) exam equipment and machines. I feel that I received an excellent eye exam and answers to my questions.


Reply

One of our core values is "cutting edge" because we value new technology when it benefits the patient. Glad you noticed!

StarStarStarStarStar Already sent. Posted on your FB page.  —    (Patient since 2019)

Already sent. Posted on your FB page.


Reply

Thank you!!!

StarStarStarStarNo Star I like the the texting and email reminders for ... —    (Patient since 2016)

I like the the texting and email reminders for appointments. Service is good I don't feel rushed by anyone..


Reply

Thank you!

StarStarStarStarStar I had a very pleasant experience at Broad View ... —    (Patient since 2020)

I had a very pleasant experience at Broad View Eye Center. They were super quick, kind, and informative. My provider answered all of my questions and was very helpful. They were very transparent in explaining what my insurance covered and did not cover. My only issue was that when I had asked about contact lenses, I was not informed about the extra fee associated to discuss contacts until the very end. Otherwise a great experience and I will certainly be back!


Reply

Thank you! We're sorry for the miscommunication regarding your insurance and contacts. We will do better.

StarStarStarStarStar Everyone is friendly and professional.  —    (Patient since 2019)

Everyone is friendly and professional.


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Thank you!

StarStarStarStarStar Barely any wait time. Everyone was friendly and... —    (Patient since 2019)

Barely any wait time. Everyone was friendly and thorough. I was in and out if there very quickly even with taking time to pick out glasses. The glasses were ready within 30 minutes. Overall a great experience. Highly recommend!


Reply

Thanks for the feedback! We love having the technology to make the glasses in the office. It cuts down on turnaround time and also gives us better control over quality. Glad you noticed!

StarStarStarStarStar You go, Girl! —    (Patient since 2020)

Exceptional service from a team of strong and knowledgeable women! Doesn't hurt that they are located right in the heart of Broadview Heights, just minutes from my residence. Nice selection of cool frames and able to apply insurance coverage easily.


Reply

Thank you!

StarStarStarStarStar Everyone was helpful, prompt and informative! ... —    (Patient since 2018)

Everyone was helpful, prompt and informative! Lucky to have found this place since moving here from out of state!


Reply

Welcome to Ohio!

StarStarStarStarStar You Will Want to Try This Place —    (Patient since 2020)

Exceptionally clean facility with COVID rules in place. Immediate contact made and waited less than 5 minutes. Moved to an office for initial exam and testing. Very fast. Afterwards waited less than 5 minutes for doctor. Everyone answered all my questions and were ready and willing to take more questions if necessary. Each person was SO pleasant. Their glasses pricing was fair. The only thing that took a long time was my choosing glasses from their assortment. I couldn’t choose and bought 2!!


Reply

We take your health and safety very seriously. We're so glad you felt comfortable and had a good experience!

StarStarStarStarStar Fabulous First Visit! —    (Patient since 2020)

Tuesday was my very first visit and they all exceeded my expectations! Mellissa set the tone immediately by greeting and welcoming me very warmly the moment I walked in the door. Stephanie was my Technician and really put me at ease as she explained every action she was taking. Dr. Wiersma then took over! He was extremely reassuring and thorough in his approach. He is personable and very patient focused. Then the fun began with Janine! She made the new frames selection process so easy. She seemed to instinctively know what I’d like, and even more, what looked good. They offer a full service experience and I recommend them highly!


Reply

WOW! Thanks for the detailed review. We're so glad you had a great first experience.

StarStarStarStarStar I trust Broadview Eye Center with the vision ca... —    (Patient since 2016)

I trust Broadview Eye Center with the vision care of my entire family. They are kind, caring, knowledgeable professionals. We are luck to have them in our community!


Reply

Thank you!

StarStarStarStarStar Great experience! Very professional staff. No... —    (Patient since 2016)

Great experience! Very professional staff. No waiting and extremely organized. Thanks!


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Thanks for the kind remarks!

StarStarStarStarStar Everyone is so kind and professional. —    (Patient since 2017)

Everyone is so kind and professional.


StarStarStarStarStar We trust Broadview Eye Center —    (Patient since 2017)

We trust Broadview Eye Center to provide the best eye care for our family. Dr. Kosunick and the rest of the staff are extremely competent and caring.


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We love Dr. K!

StarStarStarStarStar Everything was ex —    (Patient since 2018)

Everything was excellent


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Great!

StarStarStarStarStar I had a wonderful experience. I will definitel... —    (Patient since 2020)

I had a wonderful experience. I will definitely be referring my friends to Dr. Kosunick.


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We love Dr. Kosunick!

StarStarStarStarStar Rating is 5+ Best staff, very courteous and he... —    (Patient since 2020)

Rating is 5+ Best staff, very courteous and helpful when purchasing frames.p


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Thank you!

StarStarStarStarStar Professional, pleasant & efficient  —    (Patient since 2020)

Everyone that helped me was professional, pleasant and efficient. I am new to the area and glad to find this eye care center!


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Welcome!

StarStarStarStarStar Broad view Eye center has been great for my fam... —    (Patient since 2019)

Broad view Eye center has been great for my family. Appointments have been easy to schedule in a reasonable amount of time, have run on time, a very clean office taking necessary precautions, and friendly knowledgable staff. This is also the first office in my 20+ years of needing optical services who has presented me with the most information and choices regarding contact lenses. I have been going here for the past 3 years, and have had some of my family switch here too.


Reply

Wow! Thank you for your loyalty and recommendations to family members. We really appreciate it.

StarStarStarStarStar Great service and attention as always. They al... —    (Patient since 2017)

Great service and attention as always. They all take their time and are patient with your care.


Reply

Thank you!

StarStarStarStarStar Everyone there is very nice and very helpful, t... —    (Patient since 2020)

Everyone there is very nice and very helpful, the assistant explained everything that was she was doing to my eyes and why it was being done. The doctor went over the pictures of my eyes and help me understand what was going on with them. She also let me know what I could expect my eyes in the future. It was a very pleasant experience. I would definitely recommend Broad View Eye Center to anyone.


Reply

Thanks for the detailed review!

StarStarStarStarStar  —    (Patient since 2020)

This was my first visit here and I was so happy with the experience. I feel really confident in my eye health now!


Reply

Thank you! Glad you had a great first experience in our office.

StarStarNo StarNo StarNo Star I found your prices to be a bit on the high sid... —    (Patient since 2020)

I found your prices to be a bit on the high side


Reply

We're sorry to hear that you didn't love our frame offerings. We have a selection of lower budget frames and maybe that wasn't presented to you. We apologize.

StarStarStarStarStar Excellent visit, as usual! —    (Patient since 2017)

This was my first time seeing Dr. Ashley, and I was very happy!


Reply

Great!

StarStarStarStarNo Star Everyone was great. But frames are way to high ... —    (Patient since 2020)

Everyone was great. But frames are way to high priced.


Reply

Thank you for taking the time to leave feedback. We really appreciate it. Most of the frames we carry are designer and are mid to high end in price. We do have a small selection of budget frames which start at $149.00 including prescription lenses. We're sorry if the offering was not adequate.

StarStarStarStarStar  —    (Patient since 2020)

Dr. Sarah was very nice and down to earth! My daughter loved her, made her feel comfortable during her appointment.


Reply

Glad she had a good experience!

StarStarStarStarStar The facility and staff are wonderful! we are so... —    (Patient since 2018)

The facility and staff are wonderful! we are so happy with the care we received from the team.


Reply

Thanks for sharing!

StarStarStarStarStar Everyone was very friendly, and both the doctor... —    (Patient since 2020)

Everyone was very friendly, and both the doctor and the tech were thorough, informative, and personable.


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Thanks!

StarStarStarStarStar Very clean, appropriate use of masks - I always... —    (Patient since 2016)

Very clean, appropriate use of masks - I always feel like they listen and want to make my 'viewing life' as good as possible.


Reply

Thank you!

StarStarStarStarStar Highly Recommend! Amazing staff! —    (Patient since 2016)

Dr. Scott is the best. She is very thorough, and patient answering all my questions. Kaitlyn is fantastic to work with when it comes to finding the right pair of glasses.


Reply

Thank you Amy!

StarStarStarStarStar easy to talk to and very helpful staff —    (Patient since 2020)

I was a new patient and needed a new Rx for both contacts and glasses. I had questions about my prescriptions, but they made the process easy and fast. I was in and out and moving before you knew it. I am excited for my new glasses. They also sent me home with a trial set of contacts to ensure I am truly comfortable before making a choice! Thank you!


Reply

Thanks for choosing us! Glad you gad a good first experience.

StarStarStarStarStar Broadview Eye Center  —    (Patient since 2018)

Great Doctors, awesome staff, excellent service!


StarStarStarStarStar Been a patient there for years —    (Patient since 2016)

Been a patient there for years, after switching from another local place. Love the staff, service, prices and professionalism of Broad View Eye Center!


Reply

Thanks for your loyalty!

StarStarStarStarStar Great Experience. I come right after BVEC just... —    (Patient since 2020)

Great Experience. I come right after BVEC just re-opened. I felt very safe and everything was very clean. Anything that was used/touched was immediately cleaned. Every single person there was nice including other patients. Well organized facility with all the latest and greatest technologies.


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We're so glad that you felt safe. That is our goal.

StarStarStarStarStar Dr.Scott is amazing , Everyone in the office i... —    (Patient since 2017)

Dr.Scott is amazing , Everyone in the office is so professional we have been coming to this office for a while now and never been disappointed . Thank you


StarStarStarStarStar Great Service. Everyone is so friendly. —    (Patient since 2017)

Great Service. Everyone is so friendly.


StarStarStarStarStar Friendly staff and great Dr.’s! —    (Patient since 2017)

Friendly staff and great Dr.’s!


Reply

Thanks Dane!

StarStarStarStarStar Great staff and facility —    (Patient since 2017)

Great place, I have dealt with a number of different staff and doctors and they are all friendly, efficient and great at answering any questions I have. The office is spotless (even pre-COVID). Both my husband and I are patients here.


Reply

Thank you!

StarStarStarStarStar I will continue to use The Broad Vieww Eye Cent... —    (Patient since 2018)

I will continue to use The Broad Vieww Eye Center for my annual eye check-up and eyeglass purchase because I like the doctors and staff, the modern equipment and the cleanliness of their office.


Reply

Thank you!

StarStarStarStarStar Great team, wonderful service —    (Patient since 2019)

Great team, wonderful service


Reply

Thank you so much!

StarStarStarStarStar From the moment I walked in, I felt very welco... —    (Patient since 2020)

From the moment I walked in, I felt very welcomed and was so impressed with the cleanliness and the professional atmosphere . I was impressed that the entire staff, especially under the circumstances of the virus, made sure all questions were answered.


Reply

Thank you! Our goal is to make sure that everyone (both patients and employees) feels safe.

StarStarStarStarStar Nice friendly supportive kno —    (Patient since 2018)

Nice friendly supportive knowledgeable


StarStarStarStarStar Excellent business model. Excellent knowledge a... —    (Patient since 2016)

Excellent business model. Excellent knowledge and service. I am very pleased with the total experience.


Reply

Thank you so much!

StarStarStarStarStar I have confidence that my vision health is in ... —    (Patient since 2018)

I have confidence that my vision health is in good hands with the doctors at Broad View Eye Center. I am very happy and comfortable with the care I receive when I am there. They take the time to answer all my questions.


Reply

Thank you!

StarStarStarStarStar Doctor is so patient and professional. —    (Patient since 2020)

The doctor is so patient and professional.


Reply

Thank you.

StarStarStarStarStar I love going here. Everyone is very friendly a... —    (Patient since 2018)

I love going here. Everyone is very friendly and helpful. They helped to make the eyewear selection process easy. Their opinions were very helpful.


Reply

Thank you so much!

StarStarStarStarStar I had an emergency and was not established here... —    (Patient since 2020)

I had an emergency and was not established here. They were able to accommodate me and I was very pleased with the overall service


Reply

Thanks for the feedback!

StarStarStarStarStar I always have a wonderful experience at Broad V... —    (Patient since 2017)

I always have a wonderful experience at Broad View Eye Center! The staff is so friendly and knowledgeable. They have a state of the art office and a fantastic selection of glasses and sunglasses.


Reply

Thank you for your loyalty over the years! We appreciate it.

StarStarStarStarStar Great care and comfort. —    (Patient since 2020)

Great care and comfort from tech assistant to doctor to fitting specialist. Frames on the expensive side, low to average number of frames to choose from but a stylish selection overall. Will return and recommend to others.


StarStarStarStarStar My wife and I are very pleased with the entire ... —    (Patient since 2018)

My wife and I are very pleased with the entire staff. They are very knowledgeable and helpful. We would recommend them very highly


Reply

Thank you! We are very proud of our team and we're so glad that you had a great experience.

StarStarNo StarNo StarNo Star Do Not Push the sale of new Glasses  —    (Patient since 2018)

I would suggest that the Doctor's do not push the need to purchase eye glasses until all the testing results are in. And at this point, only make a recommendation. I felt that my doctor was pushing me into a new pair of glasses during the exam and not after it and that got me very upset. Especially since my prescriptions really did not change and when i sit in the chair and look at the chart on the wall with out glasses I can read the "16 line of letters. She was pushing me to buy glasses for distance. Thee was another conversation on my while waiting at the desk to pay that my wife WAS buying glasses and she was not after her exam. This is not appropriate.


Reply

We are passionate about our patients having the best vision they possibly can, but if we made you feel pressured, then we sincerely apologize. That is never our intent. Thank you for your honest feedback. We take it very seriously.

StarStarStarStarStar I have been a patient here for about 15 years a... —    (Patient since 2016)

I have been a patient here for about 15 years and my family will never go anywhere else. They are personable and really care about their patients. Always an appointment I look forward to going to.


Reply

Thanks for your loyalty Marla! We appreciate you.

StarStarStarStarStar  —    (Patient since 2017)

Dr. Kosunick is wonderful. She really cares about her patients. Takes the time to answer any questions or concerns. She is very helpful and very detailed in her work. I have been a patent of hers for many years and would never see anyone else.


StarStarStarStarStar Happy Patients since Broadview Eye Center opened! —    (Patient since 2016)

Our family has been going to Broadview Eye Center since they opened in Broadview Heights! We are very happy with all the Dra and staff! Great selection of glasses and contacts! Thanks for taking wonderful care of all of our families needs!


Reply

Thank you for your many years of loyalty. We appreciate you and your family.

StarStarStarStarStar I have always had a great experience at Broad V... —    (Patient since 2018)

I have always had a great experience at Broad View Eye Center. They front office staff is helpful, gives great feedback on frame styles that I pick out and the Doctors have been very helpful in answering all kinds of questions I have had. Dr. W really listened to my explanation of what I am seeing when I drive or work around the house and helping me to get just the right prescription for me - even after tweaking the house glasses. I just got my new driving glasses and I love them! I can see everything so clearly!! Woohoo! Thanks


Reply

Great! So glad to hear you are loving your new glasses. Thanks for the feedback!

StarStarStarStarStar The staff at Broad View Eye Center has always b... —    (Patient since 2017)

The staff at Broad View Eye Center has always been very accommodating and professional! They are knowledgeable & comprehensive in their field and have helped my family when ‘mini-emergencies’ have arisen in the past! We have & continue to recommend them to friends & neighbors.


StarStarStarStarStar Everyone is extremely professional and friendly... —    (Patient since 2016)

Everyone is extremely professional and friendly, I always feel confident in the information given to me


Reply

Thank you!

StarStarStarStarStar As I commented to Dr. Tran during my annual che... —    (Patient since 2018)

As I commented to Dr. Tran during my annual checkup, I LOVE your use of the most modern technology!!! I especially enjoy and am impressed with the photography that shows the condition of my inner eyes because it provides me with a feeling of quasi understanding and well being re: the condition of my eyes. The metaphorical "frosting on the cake" was the fact that I ordered my sets of glasses at ~ 8:45 am and they were ready for me to pick up prior to 11:30 the same morning. The overall experience with your office and your staff is nonpareil. Thank you!


Reply

WOW! Thank you so much. We have started stocking lenses and cutting lenses in-house to improve turnaround time. Glad it's working!

StarStarStarStarStar Broadview Eye Center always provides the utmost... —    (Patient since 2019)

Broadview Eye Center always provides the utmost in courtesy and customer service.


Reply

Thank you so much.

StarStarStarStarStar First visit to this practice, definitely not th... —    (Patient since 2019)

First visit to this practice, definitely not the last!!


Reply

Glad to hear it!

StarStarStarStarStar The absolute best Optometry in Ohio. I cannot ... —    (Patient since 2016)

The absolute best Optometry in Ohio. I cannot imagine that anyone travels further to visit their Optometrists every year. We will keep coming back.


Reply

WOW! Thanks for making the trip every year!!!

StarStarStarStarStar Amazing experience, every time! —    (Patient since 2017)

Amazing experience, every time! Dr. Scott and her team are phenomenal. She and her staff are so professional but also extremely personal and efficient. The office is beautiful, welcoming and they have a great selection of eyewear. She is also wonderful with my kids, who are 9 and 2 1/2.


Reply

Thank you so much! We really appreciate your kind comments.

StarNo StarNo StarNo StarNo Star Felt pressured to purchase additional services ... —    (Patient since 2019)

Felt pressured to purchase additional services and upgrades.


Reply

Thank you for your feedback. We are so sorry that you felt pressured to get additional services. We never recommend any services unless we feel strongly that they will benefit the patient, but if we made you feel pressured then we apologize.

StarStarStarStarStar Everyone was very professional and courteous.  —    (Patient since 2019)

Everyone was very professional and courteous.


Reply

Thank you!

StarStarNo StarNo StarNo Star Way to expensive, even with insurance it was $1... —    (Patient since 2019)

Way to expensive, even with insurance it was $120 for a eye exam? That's crazy


Reply

We're so sorry you spent more than you wanted to. Your insurance doesn't cover all the testing you had done, but it actually saved you $231.

StarStarStarStarStar I love Dr,scott and staff at Broadview Eye cent... —    (Patient since 2016)

I love Dr,scott and staff at Briadview Rye center


Reply

Thanks Mary!

StarStarStarStarStar  —    (Patient since 2019)

Very nice office, staff was very knowledgeable and friendly.


StarStarStarStarStar  —    (Patient since 2019)

Dr. Josie Kosunick and her staff are amazing. They are true professionals! If you expect the best...call Dr. Anzalone at Broad View Eye Center.


StarStarStarStarStar Everyone here at Broadview Eye Center is friend... —    (Patient since 2016)

Everyone here at Broadview Eye Center is friendly, courteous, nice and helpful. They always have a smile on their face making it a very warm and welcoming environment. I have been a patient here for a long time, and Dr. Scott is absolutely wonderful. She is very helpful and knowledgeable with any and all difficult situations. I absolutely love everyone who works there; they’re wonderful people.


Reply

Thank you so much for taking the time to leave such detailed comments!

StarStarStarStarStar Great service. Very attentive. —    (Patient since 2017)

Great service. Very attentive. Love coming here!


Reply

Thanks!

StarStarStarStarStar Very professional and friendly staff. I always... —    (Patient since 2016)

Very professional and friendly staff. I always recommend Broadview Eye Center to my family and friends.


Reply

Thank you so much!

StarStarStarStarStar Efficient and professional —    (Patient since 2019)

My visit was efficient and very professional. I appreciated the expertise of everybody I spoke with and the ease of appointment setting process. Overall, I would highly recommend!


StarStarStarStarStar A terrific place for your eyes —    (Patient since 2016)

Only first class professionals work here. I’ve been a customer at the Broadview location for more than 10 years, and I wouldn’t go anywhere else for an eye exam. They take excellent care of me and the other members of my family.


Reply

Thanks Tom! You're the best.

StarStarStarStarStar Pleasant and helpful staff. Dr Scott is wonderf... —    (Patient since 2018)

Pleasant and helpful staff. Dr Scott is wonderful. Takes time to listen and gives straight answers.


Reply

Thank you!

StarStarStarStarStar Please make sure to explain to patients that if... —    (Patient since 2018)

Please make sure to explain to patients that if you agree to a contact lens exam, in addition to your regular exam, it may cost a considerable amount extra. This should be done prior to the exam.


Reply

Thanks for the advice. We will discuss with staff and make sure that we do a better job of communicating fees.

StarStarStarStarStar  —    (Patient since 2017)

The entire Team at Broad View Eye is amazing! They take great care of my family and we could not be happier. I highly recommend them to family and friends.


Reply

Thank you!

StarStarStarStarStar Great service. Nice pe —    (Patient since 2019)

Great service. Nice people


Reply

Thanks!

StarStarStarStarStar Great Experience —    (Patient since 2019)

I was totally impressed with the facility, staff and Doctor that examined my eyes. I've already told several of my family members and friends about Broad View Eye Center.


Reply

Thank you! A referral from our patients is the highest compliment we can receive!

StarStarStarStarStar Best Doctors who care about eye health! —    (Patient since 2016)

Best Doctors who care about eye health!


StarStarStarStarStar very knowledgeable,smooth flow and customer sat... —    (Patient since 2019)

very knowledgeable,smooth flow and customer satisfaction. Your staff did an excellent job of taking care of me.


Reply

Thank you!

StarStarStarStarStar Dr. Wiersma is an asset to the office —    (Patient since 2018)

I found Dr. Wiersma to be quite pleasant and professional. My low ratings related to staff are not related to the doctor. My interactions with the Optician I believe her name is Aris were unpleasant. While I did have a particular frame in mind there was no effort on her part to assist me with other selections. I left and went to Eye Candy and bought 2 pairs of glasses.


Reply

We are so sorry that you had a bad experience with Aris. She normally gets very positive reviews from her customers, but obviously she was having an "off" day. I personally apologize. Eye Candy is an excellent store and I'm sure you will be happy with your purchase. We hope that you will consider giving us another chance the next time you need glasses. Sincerely, Dr. Nicolette Scott

StarStarStarStarStar You appear to have the latest in equipment used... —    (Patient since 2019)

You appear to have the latest in equipment used for "vision testing", which makes you thorough in the exam.


Reply

Thank you! "Cutting edge" is one of our core values and we are always searching for the best diagnostic equipment to use with our patients.

StarStarStarStarStar Great First Visit!! —    (Patient since 2019)

Very friendly, professional, and helpful!


Reply

Thank you!

StarStarStarStarStar Both times I have been to Broadview Eye Center ... —    (Patient since 2019)

Both times I have been to Broadview Eye Center I have been pleased with the service and friendliness. I was very happy with Dr Scott and asked to see her on my next visit.


Reply

Thank you! We appreciate the feedback.

StarStarStarStarStar Our family has been going to Broadview Eye Cent... —    (Patient since 2016)

Our family has been going to Broadview Eye Center for many years. The doctors and staff have always been excellent. We are fortunate to have you in our neighborhood.


StarStarStarStarStar I like that you send reminders of appointments ... —    (Patient since 2016)

I like that you send reminders of appointments via my e-mail


Reply

Good to know. Thanks!

StarStarStarStarStar Best eye care facility I have ever seen...hands... —    (Patient since 2019)

Best eye care facility I have ever seen...hands down. So great with children!


Reply

Thank you!

StarStarStarStarStar Love the doctors on staff. —    (Patient since 2018)

Love the doctors on staff.


Reply

Thank you!. We agree....they are great.

StarStarStarStarStar As always the people are fantastic as with Dr. ... —    (Patient since 2016)

As always the people are fantastic as with Dr. Scott;


Reply

Thanks! We love Dr. Scott too :)

StarStarStarNo StarNo Star Did not feel that tech that took care of me kne... —    (Patient since 2018)

Did not feel that tech that took care of me knew what she was doing.


Reply

So sorry Rose. The technician you saw was filling in that day from a different office and the equipment is a little different than what she is used to. Going forward, we will make sure that she is better trained to use all of the equipment even when filling in. Thanks for the feedback.

StarStarStarStarStar Incredibly friendly and helpful —    (Patient since 2017)

Incredibly friendly and helpful


Reply

Thanks!

StarStarStarStarStar Very professional.  —    (Patient since 2016)

The entire staff in Broadview Heights is great...helpful, courteous and makes the patients feel very comfortable.


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Thanks for the positive feedback. We appreciate it!

StarStarStarStarStar Amazing group!  —    (Patient since 2019)

The office was great, the staff my amazing, and the ophthalmologist treated me like an equal.


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Thank you!

StarStarStarStarStar Super friendly and professional staff. —    (Patient since 2017)

Super friendly and professional staff.


StarStarStarStarStar Keep up the awesome work. —    (Patient since 2018)

Keep up the awesome work.


Reply

Thank you!

StarStarStarStarStar I love Dr Kosunik and the support staff is frie... —    (Patient since 2017)

I love Dr Kosunik and the support staff is friendly and helpful!


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Thanks!

StarStarStarStarStar Wonderful experience  —    (Patient since 2019)

User friendly. The staff was very nice. The whole visit went very well! Will definitely go back.


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Thank you!

StarStarStarStarStar Tim Reardon Patient —    (Patient since 2017)

Dr. Kosinek and staff are well versed in their specialties. And they are kind and efficient. All the people I came in contact with were very friendly. It is a pleasur to visit here yearly.


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Thank you!

StarStarStarStarStar I've been going to Dr. Scott at Broad View Eye ... —    (Patient since 2017)

I've been going to Dr. Scott at Broad View Eye Center for 14 years. The staff is always pleasant and efficient. I never have waited more than a few minutes. Dr. Scott doesn't rush the appointment and thoroughly explains everything. Wouldn't go anywhere else!!


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We love Dr. Scott!

StarStarStarStarStar I've been going to Broad View Eye Center for se... —    (Patient since 2017)

I've been going to Broad View Eye Center for several years now. The staff is always polite and helpful. Doctor Scott is personable and thorough. I wouldn't trust my eye to anyone else.


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Thank you! We love Dr. Scott

StarStarStarStarStar This is a beautiful facility, excellent eye doc... —    (Patient since 2016)

This is a beautiful facility, excellent eye doctor and the best staff.


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Thank you!

StarStarStarStarStar I had an excellent experience with Dr, Wiersma.... —    (Patient since 2019)

I had an excellent experience with Dr, Wiersma. He took all the time necessary to answer my questions fully. The staff I interacted with was professional and friendly. Their equipment is the most modern I've seen, enabling them to take the most accurate measurements possible, which leads to the most accurate prescription possible. I have confidence in their work.


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We're so glad you had a great experience. Thanks for the feedback!

StarStarStarStarStar Great eye center —    (Patient since 2016)

Broadview Eye Center's personnel are professional, courteous, knowledgeable and punctual. They have a wide variety of glass frames to choose from.


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Thanks Linda!

StarStarStarStarStar I had a great experience, and would definitely ... —    (Patient since 2019)

I had a great experience, and would definitely recommend to friends.


StarStarStarStarStar Excellent customer service! —    (Patient since 2016)

Excellent customer service!


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Thank you!

StarStarNo StarNo StarNo Star I’m a little upset that a pair of glasses was s... —    (Patient since 2016)

I’m a little upset that a pair of glasses was supposed to be on hold for me, so when I can in for my exam all that had to be done was to add my prescription in and the girl that was supposed to hold them did not and I had to go elsewhere to try and find a pair.


Reply

Sounds like we dropped the ball and I'm so sorry. We will use your feedback to improve our system and prevent this from happening again. Thanks for letting us know and again I apologize. Dr. Scott

StarStarStarStarStar Great service! Quality eye care! —    (Patient since 2016)

The team at Broadview Eye Center is top notch. They always make my family feel welcome, go above and beyond to answer all our questions, and provide quality eye exams and glasses. I highly recommend them!


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Thanks for taking the time to leave us a review. We appreciate it!

StarStarStarStarStar First / Lasting impressions  —    (Patient since 2019)

The office was clean and warm with a scented fragrance. Dr. Scott was thorough in her explanation to my questions, and a pleasure to meet.


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Thank you!

StarStarStarStarStar I always enjoy getting an eye exam at Broad Vie... —    (Patient since 2017)

I always enjoy getting an eye exam at Broad View Eye Center. The staff is very friendly and helpful. I never have to wait long, which is really nice since I usually go during my lunch break from work.


StarStarStarStarStar Great people! —    (Patient since 2019)

Great staff with great advanced technology!


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Thanks!

StarStarStarStarStar Very professional and the staff was great! Eve... —    (Patient since 2019)

Very professional and the staff was great! Everyone was helpful and friendly!


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Thank you!

StarStarStarStarStar Doctor Douglas Wiersma is great! —    (Patient since 2018)

Doctor Douglas Wiersma is great!


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Thanks! We think so too :)

StarStarStarNo StarNo Star $200 for an eye check up, 15 minutes to tell me... —    (Patient since 2016)

$200 for an eye check up, 15 minutes to tell me my vision correction has essentially not changed. A bit steep for the value of what I received, in my opinion.


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I'm so sorry you did not feel your eye exam was valuable. The doctor did find a small change in your prescription and gave you trials of a different contact lens brand to try out. She also took photos of your retinas. The eye exam certainly goes quicker when you have healthy eyes and you just need a little tweak, but if you feel that you did not get a thorough exam, please call me directly to discuss. Dr. Scott

StarStarStarStarStar Everyone at Broad View Eye Center in Broadview ... —    (Patient since 2016)

Everyone at Broad View Eye Center in Broadview Heights is pleasant and very welcoming.


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Thank you!

StarStarStarStarStar Our entire family have been going to Broadview ... —    (Patient since 2016)

Our entire family have been going to Broadview Eye Center in Broadview Heights since right when it opened! We all love our Eye Drs and their staff. The Robinson Family


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Thank you Joanna!

StarStarStarStarStar The staff treats like a real customer which I a... —    (Patient since 2017)

The staff treats like a real customer which I a great thing these days. I always get the best help too. My in-training induction staff, doctor and sales staff did really great


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Thanks for the feedback!

StarStarStarStarStar Very Friendly Staff and excellent care. The Dr... —    (Patient since 2016)

Very Friendly Staff and excellent care. The Dr's in this practice are great to deal with and very thorough.


StarStarStarStarStar THE BEST EYE CENTER AROUND. —    (Patient since 2016)

THEIR GREAT THERE. THAT SUM'S IT UP. A 10 OUT OF 10.


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Thank you!

StarStarStarStarStar Staff and environment is professional and custo... —    (Patient since 2017)

Staff and environment is professional and customer focused.


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Thank you!

StarStarStarStarStar I had an issue and was able to speak directly w... —    (Patient since 2016)

I had an issue and was able to speak directly with my Dr. early in the morning before BEC was even open. She scheduled me an appointment as soon as they opened and I was out in 20 minutes. It could not have been easier. The service was outstanding and I couldn’t be happier with Dr. Kosunick.


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We love Dr. Kosunick too!

StarStarStarStarStar Love the friendly staff and excellent service! —    (Patient since 2016)

Love the friendly staff and excellent service!


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Thank you!

StarStarStarStarStar great place  —    (Patient since 2016)

Always a pleasure coming for an appointment. Definitely glad I am a patient.


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We are too! Thank you for the positive feedback.

StarStarStarStarStar Beautiful and clean facility. Friendly and know... —    (Patient since 2017)

Beautiful and clean facility. Friendly and knowledgeable staff. Trustworthy doctors that take their time and answer questions patiently. Would highly recommend Dr Weirsma.


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We love Dr. Wiersma!

StarStarStarStarStar Great experience, staff very knowledgeable and ... —    (Patient since 2018)

Great experience, staff very knowledgeable and attending. I will recommend to friends and family who are looking for thorough eye exam and or lens fitting


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Thank you! A referral is the highest compliment we can receive and we appreciate it.

StarStarStarStarStar Had to get in quickly due to an eye injury, and... —    (Patient since 2018)

Had to get in quickly due to an eye injury, and was treated promptly! The staff are very considerate and Dr. Scott explained everything she was doing as she proceeded.


StarStarStarStarStar Excellent service. —    (Patient since 2017)

Dr. Scott and her staff are welcoming and very through .


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Thanks Peggy!

StarStarStarStarStar  —    (Patient since 2016)

I love every thing about your facility: front office staff and lobby space, the technicians who run the initial testing and of course the doctors.


StarStarStarStarStar First eye exam  —    (Patient since 2018)

My first eye exam was a breeze. They explained all the procedures very well. Very thorough. Friendly folks.


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Thank you!

StarStarStarStarStar  —    (Patient since 2016)

Everyone in the office is so friendly and professional. It's like they are good friends!


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We are!

StarStarStarStarStar I have been at this location multiple times, I ... —    (Patient since 2017)

I have been at this location multiple times, I have had a amazing experience each and every instance!


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WOW! Thanks for your loyalty!

StarStarStarStarStar Ever since I have discovered to Broadview Eye ... —    (Patient since 2016)

Ever since I have discovered to Broadview Eye Center, I will go nowhere else!


StarStarStarStarStar Wouldn't go anywhere else! —    (Patient since 2017)

Wouldn't go anywhere else!


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Thanks Karen!

StarStarStarStarStar Great place. Staff friendly, Drs knowledgeable ... —    (Patient since 2018)

Great place. Staff friendly, Drs knowledgeable & spend time explaining everything.


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Thanks for your feedback!

StarStarStarStarStar Wonderful staff, very thorough exam. Great sel... —    (Patient since 2018)

Wonderful staff, very thorough exam. Great selection of eyewear.


StarStarStarStarStar 1st time getting glasses —    (Patient since 2018)

I love my new glasses and the people there were great helping me find a pair that suits my personality!


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We love your new glasses too!

StarStarStarStarStar Quick service. Everything clearly explained. —    (Patient since 2016)

Quick service. Everything clearly explained.


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Thanks!

StarStarStarStarStar So far so good. Very attentive. Great attitude ... —    (Patient since 2018)

So far so good. Very attentive. Great attitude from everyone I interacted with. Quick turn-around on ordered glasses. Looking forward to exceptional future visits.


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Thanks for your feedback! We take it seriously.

StarStarStarStarStar Great service, great products! —    (Patient since 2017)

Great service, great products!


StarStarStarStarStar Wonderful service, quick and very friendly! —    (Patient since 2018)

Wonderful service, quick and very friendly!


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We CRAVE feedback so thank you for taking the time to give it!

StarStarStarStarStar Still Satisfied After All These Years —    (Patient since 2016)

I've been a patient and customer of Broadview Eye Center for many years. The entire office is personal, professional, passionate about delivering superior care.


StarStarStarNo StarNo Star Dr was great but was disappointed that when I w... —    (Patient since 2017)

Dr was great but was disappointed that when I wanted to pick out frames no one came to assist!


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Oh no! I'm so sorry you didn't have a great experience in our office. Sometimes we get busy and can't get to everyone right away but it's no excuse for bad customer service. My apologies. Dr. Nicolette Scott

StarStarStarStarStar Great office  —    (Patient since 2018)

Staff is very friendly and knowledgeable. The office is beautiful and calming.


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We put a lot of effort into creating a comfortable atmosphere. Thanks for noticing!

StarStarStarStarStar Everyone there seems to really enjoy their work... —    (Patient since 2016)

Everyone there seems to really enjoy their work. They are professional, knowledgeable and personable. The two doctors (owners) are incredibly smart and are very approachable. I never feel as though they are in a hurry to get to the next patient; and always spend enough time with me to answer all of my questions. I've been going there for more than 10 years, and have recommended my family and friends to them. Broadview Eye Center is an incredible place to do business.


Reply

Thanks for the positive feedback!

StarStarStarStarStar Enjoyed my appointment with the professional an... —    (Patient since 2018)

Enjoyed my appointment with the professional and friendly staff.


StarStarStarStarStar New to Broad View Eye Center —    (Patient since 2018)

We transferred from another vision service company and are very happy with the way we were received. My wife is in a wheel chair and the examination room and process was designed to accommodate her without transferring to another seating arrangement. Examinations and subsequent prescriptions achieved both our needs.


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We are so glad that you and your family had a great experience. Thanks for the feedback!

StarStarStarStarStar Everyone was very helpful and went above and be... —    (Patient since 2016)

Everyone was very helpful and went above and beyond to take care of me


StarStarStarStarStar The office was very friendly with prompt servic... —    (Patient since 2018)

The office was very friendly with prompt service! It was a wonderful experience!


StarStarStarStarStar My experience at Broad View Center —    (Patient since 2018)

My glasses were broken. You temporarily fixed them, got me an eye appointment in an hour and a half, and ordered new glasses all within a few hours. You answered all my questions, I took a new test than didn't involve burning, yellow drops, burning, and plastics glasses to wear while driving home. I got to see up close my retinas


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Thanks! Yes we love the Optomap technology too!

StarStarStarStarStar I had an emergency and Dr. Weismar scheduled that  —    (Patient since 2018)

I had an emergency and Dr. Weismar scheduled me the same day and within 2 hours!! I had never seen him before and did not have any type of recommendation to see him. If you have a problem ai highly suggest you call hin. You will be totally happy. His office is beautiful and he has modern equipment. A very friendly staff as well and that is important too!!! Rating:AAAAAAAA++++++++!


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Dr. Wiersma is fantastic!

StarStarStarStarStar Absolutely love the staff here! They’re so frie... —    (Patient since 2017)

Absolutely love the staff here! They’re so friendly and helpful with me and my infant daughter who had to come to my appointment too. Dr. Wiersma is very nice and professional. I was in and out quickly and even got a rebate for my contacts!


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Dr. Wiersma is great!

StarStarStarStarStar Had a great first time experience at Broad View... —    (Patient since 2018)

Had a great first time experience at Broad View Eye Center this week! They were kind enough to get me in quickly - I needed help asap, everyone was so nice and took the best care of me. The office is beautiful, comfortable and so welcoming. I will be sure to return and share with others :)


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Thank you! So glad you had a great first experience in our office

StarStarStarStarStar Everyone was very helpful and super friendly  —    (Patient since 2018)

Everyone was very helpful and super friendly


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Thank you!

StarStarStarStarStar I had a generally wonderful experience. Fast an... —    (Patient since 2018)

I had a generally wonderful experience. Fast an efficient service with kind and professional employees.


Reply

Thanks for the feedback!

StarStarStarStarStar Great Practice —    (Patient since 2016)

This is a 5 Star practice from the front desk to the doctors. They are all compassionate, caring and professional.


StarStarStarStarStar Very helpful, supportive response all the time... —    (Patient since 2016)

Very helpful, supportive response all the time.


StarStarStarStarNo Star My eyes were red and irritating me on a Friday ... —    (Patient since 2018)

My eyes were red and irritating me on a Friday and was fit in Friday and a follow up on Saturday. The doctors genuinely care and the entire staff is very welcoming and helpful.. Natalie is amazing and treats me like family. I will always com to Broadview eye center.


Reply

Thanks for your feedback!

StarStarStarStarStar Always Recommend Broadview Eye Center. The bes... —    (Patient since 2016)

Always Recommend Broadview Eye Center. The best Doctors and the best Staff !


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We appreciate your feedback!

StarStarStarStarStar The new non-dilating equipment is wonderful! —    (Patient since 2018)

Great check up- the new non-dilating equipment is wonderful! Was prepared to walk home so I wouldn't be a hazard on the road, but thew new machine that replaces dilation is wonderful. Still had to walk home, but I could see to do it. Picked up some new readers. They weren't quite right when I left but the doctor set up an appointment to come back the next week to get an update on how they were working for me. Had to go back for that appointment and after we talked through what was wrong, he did a great job working with me to correct the problem and the readers are much better. Thanks for taking the time and letting me talk through what I needed. See you in a year.


StarStarStarStarStar All were very nice and polite.  —    (Patient since 2018)

All were very nice and polite.


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Thanks!

StarStarStarStarStar Everyone who works there is friendly and very h... —    (Patient since 2016)

Everyone who works there is friendly and very helpful. They are willing to help me, no matter the difficulties I have with my vision. Dr. Scott has always been great to work with knowing the special circumstances that there are with my eyes.


StarStarStarStarStar Erin Yasutake —    (Patient since 2016)

I love going to Broadview Eye Center!! The service is quick (like 20 minutes in and out if you aren't getting new frames) but I feel like they do a thorough job and the staff are not rushing to get you in and out. They are willing to take the time to answer questions, explain the tests they do, walk through the images they take and the results they are seeing. The staff are personable, easy to get along with, and I have never had a bad experience. Something that is really important to me, too, is that they make an effort to make sure the same doctor is seeing you each time you go in. While the staff all have access to my records and any person could see me, I am always given the option to stick with my doctor and I love that! The flexibility and stability are key to me. I have recently moved and have been trying to change most of my doctors to locations that are more local to my house but I am not willing to give up my Broadview Eye Center team because they are AWESOME!!


StarStarStarStarStar The office and doctors work hard to make things... —    (Patient since 2016)

The office and doctors work hard to make things right


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Thanks Linda!

StarStarStarStarStar Very, very happy with service and results of ey... —    (Patient since 2017)

Very, very happy with service and results of eye exam.


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Glad you had a good experience!

StarStarStarStarStar Your facility was very attractive and clean. V... —    (Patient since 2018)

Your facility was very attractive and clean. Very polite and professional staff. Dr. was incredible and was very helpful explaining and helping me with my eye pain. I look forward to my next visit to get new glasses.