Beaumont Family Eye Care

Dr. Peter Cass

Star Star Star Star Star 778 Reviews

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Reviews

StarStarStarStarStar Always very professional and great staff —    (Patient since Mon Aug 10 00:00:00 MDT 2015)

Always very professional and great staff


StarStarStarStarStar Simply the Best —    (Patient since Tue Sep 19 00:00:00 MDT 2017)

Just an awesome experience... Every one was so friendly and helpful..like sitting down with family and good friends.. Dr. Cass made me feel very comfortable and answered my questions so well. Was a great experience.


StarStarStarNo StarNo Star Did not know there was one.  —    (Patient since Wed Sep 13 00:00:00 MDT 2017)

Did not know there was one.


StarStarStarStarStar I'd give 6 stars if I could.  —    (Patient since Wed Aug 19 00:00:00 MDT 2015)

I'd give 6 stars if I could.


StarStarStarStarStar That was great you guys are great Dr Class is r... —    (Patient since Wed Aug 23 00:00:00 MDT 2017)

That was great you guys are great Dr Class is really polite and nice person


StarStarStarStarStar  —    (Patient since Tue Aug 22 00:00:00 MDT 2017)

I was beyond impressed with my first experience at Beaumont Family Eye Care. The staff was really kind and generous and also knowledgeable and it made me and my family feel comfortable throughout the entire appointment. I would highly recommend Beaumont Family Eye Care!


StarStarStarStarStar Great place. Professional, timely and informati... —    (Patient since Tue Aug 22 00:00:00 MDT 2017)

Great place. Professional, timely and informative.


StarStarStarStarStar Always friendly and answer any and all question... —    (Patient since Thu Aug 17 00:00:00 MDT 2017)

Always friendly and answer any and all questions.


StarStarStarStarStar I arrived late for my appointment and was immed... —    (Patient since Wed Jan 14 00:00:00 MST 2015)

I arrived late for my appointment and was immediately greeted and assured that my Dr would be with me as soon as possible. The visit was great and everyone was kinda and very professional! Thank you


StarStarStarStarStar Loved how patient and kind they were.  —    (Patient since Thu Aug 03 00:00:00 MDT 2017)

Loved how patient and kind they were.


StarStarStarStarStar Dr. Cass does amazing work. So easy to get in a... —    (Patient since Tue Aug 11 00:00:00 MDT 2015)

Dr. Cass does amazing work. So easy to get in and get my eye exam done.


StarStarStarStarStar Very friendly staff and the Dr. was very attent... —    (Patient since Wed Jul 26 00:00:00 MDT 2017)

Very friendly staff and the Dr. was very attentive to my husband's special circumstances.


StarStarStarStarNo Star Nice experience just wished the wait wasn't so ... —    (Patient since Tue Nov 24 00:00:00 MST 2015)

Nice experience just wished the wait wasn't so long❣️


Reply

Sorry about the wait. We are hiring a new employee to try to improve efficiency and decrease wait times.

StarStarStarStarStar My appointment was very pleasant. Friendly staf... —    (Patient since Tue Jul 18 00:00:00 MDT 2017)

My appointment was very pleasant. Friendly staff, efficient, attractive office setting. Dr. Augustine was friendly, caring and thorough. I felt very comfortable with her. The lady in glass department was friendly and helpful. I will recommend them to friends and family. Five stars


StarStarStarStarStar Good job but took too long to see the Dr. —    (Patient since Tue Jun 27 00:00:00 MDT 2017)

Good job but took too long to see the Dr.


Reply

Sorry about the wait time. We are working on decreasing that.

StarStarStarStarStar  —    (Patient since Fri Jun 30 00:00:00 MDT 2017)

Very kind and friendly staff as well as professional


StarStarStarStarStar Great customer service. I was seen in a timel... —    (Patient since Wed Jun 28 00:00:00 MDT 2017)

Great customer service. I was seen in a timely manner and all questions were answered to my satisfaction. There was only one mix up where they had me registered to see Dr. Cass when in fact I was there to see Dr. Fracht. Was easily and quickly resolved.


StarStarStarStarStar Always comfortable atmosphere —    (Patient since Thu May 19 00:00:00 MDT 2016)

Always comfortable atmosphere


StarStarStarStarStar 5 Stars from me you guys are amazing!!! —    (Patient since Thu Apr 23 00:00:00 MDT 2015)

5 Stars from me you guys are amazing!!!


StarStarStarStarStar Excellent! —    (Patient since Tue Jun 20 00:00:00 MDT 2017)

Everything went smoothly and the staff was very friendly!


StarStarStarStarStar I was extremely pleased with my experience at y... —    (Patient since Mon Jun 19 00:00:00 MDT 2017)

I was extremely pleased with my experience at your eye center yesterday! I found Dr Fracht to be very friendly and was happy with the vision testing he performed. I also loved Natalie during the picking out glasses process!


StarStarStarStarStar Dr. Augustine was wonderful! —    (Patient since Mon Mar 30 00:00:00 MDT 2015)

Dr. Augustine was wonderful!


StarStarStarStarStar Great experience —    (Patient since Tue May 30 00:00:00 MDT 2017)

I just have a lot of admiration and respect for Dr. Carey Fracht. He has a great way of making you feel comfortable and relaxed during the examination. During the examination he works quickly and carefully a total professional in every sense of the word. All said and done I can guarantee that you can't go wrong using Dr. Fracht to take care of your eyes


StarStarStarStarStar Great personal service, helpful, and we did not... —    (Patient since Wed May 17 00:00:00 MDT 2017)

Great personal service, helpful, and we did not sit and wait forever in the waiting room-we were in and out, and the doctor took great care and demonstrated a plethora of patience with my daughter-huge fan for sure!


StarStarStarStarStar Great Experience —    (Patient since Tue Jul 05 00:00:00 MDT 2016)

This office is one of the most efficiently run offices in Beaumont, TX. From the receptionist all the way up to Dr. Cass. Everyone is so professional and friendly. I was seen quickly and treated like a friend by everyone that worked there.


StarStarStarStarStar First class facilities, first class service, fr... —    (Patient since Mon Aug 31 00:00:00 MDT 2015)

First class facilities, first class service, friendly staff, Definitely five stars


StarStarStarStarStar VERY pleasant visit to the eye doctor —    (Patient since Mon May 15 00:00:00 MDT 2017)

VERY pleasant visit to the eye doctor


StarStarStarStarStar Great experience. Glad that I was directed to ... —    (Patient since Tue May 02 00:00:00 MDT 2017)

Great experience. Glad that I was directed to Dr. Cass by a friend.


StarStarStarStarStar Very visit all away a round. —    (Patient since Mon Oct 13 00:00:00 MDT 2014)

Very visit all away a round.


StarStarStarStarStar Love Dr Cass! Took the time to answer all my qu... —    (Patient since Thu Apr 27 00:00:00 MDT 2017)

Love Dr Cass! Took the time to answer all my questions and answered some I didn't think to ask! I tell everyone I know if you are looking for an eye dr he is your man!!!


StarStarStarStarStar The entire staff were extremely nice and profes... —    (Patient since Fri Apr 28 00:00:00 MDT 2017)

The entire staff were extremely nice and professional.


StarStarStarStarStar Very friendly staff —    (Patient since Fri Oct 03 00:00:00 MDT 2014)

I really like Beaumont Family Eye care, friendly staff and great Dr. Cass, was disappointed this time as they don't carry RayBan anymore, I really like the style. Don't know if I will stay now or not because of that. But other than that it's a great place.


StarStarStarStarStar all of you there was so nice and i will be back... —    (Patient since Thu Mar 03 00:00:00 MST 2016)

all of you there was so nice and i will be back


StarStarStarStarStar Always courteous and professional! —    (Patient since Wed Apr 20 00:00:00 MDT 2016)

Dr. Cass is a great doctor. The office staff is always very courteous and professional.


StarStarStarStarStar Very Professional. The staff really know how to... —    (Patient since Thu Dec 11 00:00:00 MST 2014)

Very Professional. The staff really know how to make you feel welcome.


StarStarStarStarStar Family Eye Care staff is always helpful and pro... —    (Patient since Tue Oct 06 00:00:00 MDT 2015)

Family Eye Care staff is always helpful and professional. Thanks for a great experience.


StarStarStarStarStar Love it here  —    (Patient since Thu Apr 20 00:00:00 MDT 2017)

My son had an excellent experience being he is only 4 years old. I brought my 6 month old along to appointment and he was getting a bit fussy while my son was trying on glasses with Natalie. Cathy offered to help with baby and she held and entertained him until we finished up. Excellent service and friendly staff. I recommend Beaumont Eye Care.


StarStarStarStarStar Love this office. Always get treated like famil... —    (Patient since Thu Jun 04 00:00:00 MDT 2015)

Love this office. Always get treated like family


StarStarStarStarStar Love this office. Everyone so friendly and help... —    (Patient since Thu Apr 13 00:00:00 MDT 2017)

Love this office. Everyone so friendly and helpful!


Reply

Thank you so much for the kind words!

StarStarStarStarStar The staff was helpful and friendly, The test we... —    (Patient since Thu Apr 06 00:00:00 MDT 2017)

The staff was helpful and friendly, The test were comfortable and thorough and Dr. Cass was very helpful and knowledgeable. I plan to change my care to Dr. Cass/ and his clinic.


Reply

Thank you so much for the confidence in us.

StarStarStarStarStar Best Eye Doctor in Beaumont, Texas —    (Patient since Thu Mar 31 00:00:00 MDT 2016)

Best Eye Doctor in Beaumont, Texas


Reply

Wow! thanks for great review.

StarStarStarStarStar We love her she is a very sweet person and out ... —    (Patient since Mon Jun 15 00:00:00 MDT 2015)

We love her she is a very sweet person and out going and I would use her again.


Reply

Dr. Lera is very sweet and loves what she does. :-)

StarStarStarStarStar Thank you for the best eye exam that I have eve... —    (Patient since Tue Apr 04 00:00:00 MDT 2017)

Thank you for the best eye exam that I have ever had! I was so graciously attended to by 5 people in the office and everyone of them gave first rate customer service.


Reply

We are very happy you had such a great experience. All our staff is trained to treat people like we want to be treated.

StarStarStarStarStar Very patient  —    (Patient since Fri Mar 31 00:00:00 MDT 2017)

Very patient with my child and explained everything throughly I'll definitely return if I'm still in the area!


Reply

We love kids at Beaumont FAMILY eye care ;-)

StarStarStarStarStar Great experience!!! Everyone was very kind —    (Patient since Thu Apr 09 00:00:00 MDT 2015)

Great experience!!! Everyone was very kind


StarStarStarStarStar Thank you for taking such good care of my eyes.... —    (Patient since Thu Feb 11 00:00:00 MST 2016)

Thank you for taking such good care of my eyes. Everyone in the office is so nice and helpful.


StarStarStarStarStar This place is great!  —    (Patient since Wed Mar 25 00:00:00 MDT 2015)

Everyone is so nice and patient! I love that!


StarStarStarStarStar Excellent —    (Patient since Mon Feb 15 00:00:00 MST 2016)

We were very pleased with our recent visit. As always it was a nice, clean & a professional atmosphere.


StarStarStarStarStar  —    (Patient since Thu Jan 08 00:00:00 MST 2015)

Very great experience. Staff is as always great.


StarStarStarStarStar The staff are super friendly, and very informat... —    (Patient since Wed Mar 08 00:00:00 MST 2017)

The staff are super friendly, and very informative. I would definitely recommend this business to anyone who asks me.


StarStarStarStarStar Customer service at it's Finest  —    (Patient since Wed Mar 08 00:00:00 MST 2017)

Everyone was so friendly and so helpful. My Dr. Was very thorough and really took time to understand my concerns. I especially loved my technician who helped me select my new glasses. She was awesome.


StarStarStarStarStar Staff is very friendly and very professional. T... —    (Patient since Thu Jan 22 00:00:00 MST 2015)

Staff is very friendly and very professional. They go above and beyond to help you.


StarStarStarStarStar 5stars for sure Your help and staff were the b... —    (Patient since Mon Mar 06 00:00:00 MST 2017)

5stars for sure Your help and staff were the best and most friendliest people I've been around in quiet some time in a Docters office Very helpful courteous and Friendly and kind To all your staff Thank You and God Bless you all See you soon Cecil Gripon


StarStarStarStarStar  —    (Patient since Thu Jan 22 00:00:00 MST 2015)

The doctor was very helpful and explained everything and she remembered me from my 1st visit...This was my second visit....The lady that put drops in my eyes before i saw the doctor wasnt friendly but rushed and didn't explain anything to me so she made me very uncomfortable......I was only coming for an eye exam....And was kinda nervous so maybe she can slow down and explain especially to those who are first and second timers


StarStarStarStarStar Very friendly staff. We highly recommend Dr. Ca... —    (Patient since Wed Feb 22 00:00:00 MST 2017)

Very friendly staff. We highly recommend Dr. Cass to anyone.


StarStarStarStarStar Felt Right At Home! —    (Patient since Tue Feb 21 00:00:00 MST 2017)

This was my husband and I first visit. We were very pleased with the excellent service Dr. Nadia and staff provided. Everyone was so helpful and knowledgeable.


StarStarStarStarStar Awesome EyeCare Center —    (Patient since Tue Dec 29 00:00:00 MST 2015)

Wonderful staff and facility! Everyone in the office is helpful and friendly.


StarStarStarStarStar great staff, on time and very helpfull. Great ... —    (Patient since Mon Feb 13 00:00:00 MST 2017)

great staff, on time and very helpfull. Great selection of frames for the entire family.


StarStarStarStarStar The staff at Beaumont Family Eye Care  —    (Patient since Mon Jan 30 00:00:00 MST 2017)

The staff at Beaumont Family Eye Care were truly exceptional. Dr. Cass and staff went above and beyond to accommodate my husband and myself, making sure all test were done and all options were approached for the treatment of our eyes. I have never experienced such care and compassion and It was greatly appreciated. I highly recommend Dr. Cass, as he is very professional, extremely knowledgable, and can explain in great detail every aspect of treatment involved. This clinic makes you feel very comfortable and the staff seems to be sincere in the care of their patients.


StarStarStarStarStar You will love the service! —    (Patient since Tue Jan 31 00:00:00 MST 2017)

I was very pleased with the service. From the time I walked in the door the staff were super friendly and kind. The receptionist was precious, the optometrist was thorough and very informative, and the sweet lady that helped me with my frames was so nice and patient. She took her time with me and we picked out some beautiful frames. I can say my overall experience is a 5-star rating. Also, I would like to add I did not have a long wait for my appointment and they have an awesome selection of frames to choose from.


StarStarStarStarStar I give five stars to Dr. Cass and his staff. Th... —    (Patient since Fri Jan 16 00:00:00 MST 2015)

I give five stars to Dr. Cass and his staff. They treat everyone who walk through their doors like royalty. When you walk in. You see smiles on all his staff. With a heart felt greetings.


Reply

Thank you so much for the kinds words!

StarStarStarStarStar Relaxed efficiency  —    (Patient since Thu Jan 21 00:00:00 MST 2016)

I appreciate the friendly, efficient environment at Family Eye care & would highly reccommend it.


Reply

That is exactly what we strive for. We try to minimize the time a visit takes by utilizing technology and a highly trained staff. Your response is very encouraging to us. Thanks!

StarStarStarStarStar Mel Ervin - First Visit —    (Patient since Thu Jan 19 00:00:00 MST 2017)

I appreciate the opportunity to offer feedback and will include information below.


Reply

Thank you for the 5 star review!

StarStarStarStarStar Everyone was sweet and helpful! —    (Patient since Fri Jan 13 00:00:00 MST 2017)

everyone was sweet and helpful!


Reply

We have a great staff and could not do it without them.

StarStarStarStarStar Highly recommended. The staff goes above and b... —    (Patient since Fri Jan 06 00:00:00 MST 2017)

Highly recommended. The staff goes above and beyond to be nice, friendly and helpful. The facility is clean and beautiful.


StarStarStarStarStar I've seen an eye doctor once a year for the pas... —    (Patient since Wed Jan 04 00:00:00 MST 2017)

I've seen an eye doctor once a year for the past 20 years and this office has some of the best I've ever dealt with. Very thorough and accurate.


Reply

Wow! Thank you so much.

StarStarStarStarStar Physical Therapist  —    (Patient since Thu Oct 30 00:00:00 MDT 2014)

Great and terrific practice


Reply

Thank you.

StarStarStarStarStar My Beaumont Family Eyecare appointment is alway... —    (Patient since Thu Dec 11 00:00:00 MST 2014)

My Beaumont Family Eyecare appointment is always a good time. The facilities are clean and the staff is fantastic. Dr. Cass is proactive and always takes his time explaining my eye conditions. I would recommend him to everyone.


Reply

We believe that patients who are well informed are better participants in their own health care and have better outcomes.

StarStarStarStarStar The staff is always so nice and friendly and a... —    (Patient since Fri Oct 30 00:00:00 MDT 2015)

The staff is always so nice and friendly and acts like they are there to help and serve the patients. Very rare these days. Doctors are great and very knowledgeable.


Reply

We try to treat patients just as we would want to be treated.

StarStarStarStarStar Awesome! Very nice staff and doctors. Quick ... —    (Patient since Tue Dec 06 00:00:00 MST 2016)

Awesome! Very nice staff and doctors. Quick service! I will go back. I've found my new dr!


Reply

Glad to hear it. Thanks for the great review!

StarStarStarStarStar Great Place! —    (Patient since Mon Nov 24 00:00:00 MST 2014)

I love Beaumont Family Eye Care! I never have to wait long, the facility is beautiful, and the staff and doctors are so warm and caring!


Reply

We try very hard to keep wait times down. Thanks for the great review!

StarStarStarStarStar Friendly staff that makes you feel welcomed. No... —    (Patient since Thu Nov 12 00:00:00 MST 2015)

Friendly staff that makes you feel welcomed. No pressure when getting glasses. Dr Cass takes his time with you and makes sure your prescription is correct. I got glasses and contacts.


Reply

Our number one concern is your eye health. Our number two concern is making sure that you see well. We love it when patients get their eyewear from us, but we never pressure anyone to do so. Stock the best frames and lenses in the area, should speak for itself.

StarStarStarStarStar I had a wonderful experience at Beaumont Family... —    (Patient since Wed Nov 30 00:00:00 MST 2016)

I had a wonderful experience at Beaumont Family Eye Care. I would definitely refer people here. The staff is very friendly.


Reply

We were glad you enjoyed the visit. Referrals are the best way for us to grow.

StarStarStarStarStar A nice well ordered office with a competent do... —    (Patient since Tue Nov 29 00:00:00 MST 2016)

A nice well ordered office with a competent doctor and staff.


Reply

Thank you for kind words.

StarStarStarStarStar Perfect visit —    (Patient since Tue Nov 29 00:00:00 MST 2016)

I've found my new eye dr. The experience with them was perfect


Reply

Awesome!

StarStarStarStarNo Star I was a first-time patient at the office. The ... —    (Patient since Thu Nov 17 00:00:00 MST 2016)

I was a first-time patient at the office. The staff was very professional and helpful. Dr. Nadia was awesome! She was patient, understanding, and made sure that all my questions were answered. Very glad I chose to try Beaumont Family eye care!


Reply

Dr. Nadia is very sweet (and great with kids too!)

StarStarStarStarStar Best Optometrists in Beaumont! —    (Patient since Fri Nov 11 00:00:00 MST 2016)

The staff is extremely nice here. They make you feel very welcome and at home. The doctors make sure to go over everything during your exam and explain everything very thoroughly.


Reply

Thank you so much for the very kind review!

StarStarStarStarStar  —    (Patient since Tue Nov 03 00:00:00 MST 2015)

The staff is very friendly and professional. Ther is not a long wait, I was taken back for my eye exam promptly. The atmosphere is great.


Reply

We try to stay on time. Thanks for the review.

StarStarStarStarStar Dr. Cass was wonderful and patient with my 7 ye... —    (Patient since Tue Nov 08 00:00:00 MST 2016)

Dr. Cass was wonderful and patient with my 7 year old who has a sensory processing disorder and ADHD. Friendly staff and nice office!


Reply

We love helping kids and even see babies through the www.infantsee.org program.

StarStarStarStarStar Kind, knowledgeable, efficient personnel. Comfo... —    (Patient since Wed Oct 14 00:00:00 MDT 2015)

Kind, knowledgeable, efficient personnel. Comfortable and welcoming facilities and great doctor


Reply

Thank you for the kinds words.

StarStarStarStarStar Only eye care center we use! —    (Patient since Mon May 04 00:00:00 MDT 2015)

All of my family has been seeing Dr. Cass for many years now. He is always professional, very helpful and informative, and very nice as well. All of his employees are also very nice and we always have a good experience at every visit.


Reply

You are very kind. Thank you.

StarStarStarStarStar Dr. Cass is an excellent, thorough, compassionate... —    (Patient since Thu Jul 30 00:00:00 MDT 2015)

Dr. Cass is an excellent, thorough, compassionate doctor. The staff likewise is not only professional but personable as well.


StarStarStarStarStar  —    (Patient since Fri Oct 02 00:00:00 MDT 2015)

awesome staff, and great service


StarStarStarStarStar Very profession and great service... —    (Patient since Thu Oct 01 00:00:00 MDT 2015)

Very profession and great service


StarStarStarStarStar Fanily of 6 —    (Patient since Fri Sep 30 00:00:00 MDT 2016)

Dr. Cass is a joy to visit. He doesn't hesitate to take the time to address any questions or issues that we have, and he always has a knowledgeable response. We go to him for our family's eye care.


StarStarStarStarStar Everyone has always been so patient with my son. ... —    (Patient since Wed Sep 23 00:00:00 MDT 2015)

Everyone has always been so patient with my son. Friendly staff and a great doctor!


StarStarStarStarStar  —    (Patient since Tue Jan 13 00:00:00 MST 2015)

My first time wearing glasses two years ago. I am so glad I chose Dr. Cass with Beaumont family eye care they made my experience very comfortable. They will always be my source for eye care.


StarStarStarStarStar Fantastic experience! Would definitely recommend!... —    (Patient since Mon Sep 26 00:00:00 MDT 2016)

Fantastic experience! Would definitely recommend!


Reply

Thank you for the recommendations, it means a lot to us.

StarStarStarStarStar  —    (Patient since Mon May 18 00:00:00 MDT 2015)

Friendly staff, particularly likes the lady who help choose and fit my frames. Your facility is very nice , modern and comfortable. Thank you for the wonderful service.


StarStarStarStarStar I am always excited to go to that beautiful offic... —    (Patient since Wed Sep 02 00:00:00 MDT 2015)

I am always excited to go to that beautiful office with the most enduring and caring staff. I love getting the emails and text messages it helps me remember.


Reply

You are very kind. Thank you so much!

StarStarStarStarStar Dr. Cass and his staff were very friendly and hel... —    (Patient since Wed Sep 07 00:00:00 MDT 2016)

Dr. Cass and his staff were very friendly and helpful as always. I saw the doctor quickly and had all of my questions answered.


StarStarStarStarStar Everyone was so nice and helpful. It made my 4yr ... —    (Patient since Fri Sep 02 00:00:00 MDT 2016)

Everyone was so nice and helpful. It made my 4yr olds first eye appointment great and not scary. We didn't have to wait long and will always go to and recommend Dr Peter Cass. Thanks!


StarStarStarStarStar I love it here! Glasses are nice, doctors are kno... —    (Patient since Fri Sep 02 00:00:00 MDT 2016)

I love it here! Glasses are nice, doctors are knowledgeable, and the staff is nice!


StarStarStarStarStar Great place. Always a great visit. ... —    (Patient since Mon Apr 20 00:00:00 MDT 2015)

Great place. Always a great visit.


StarStarStarStarStar  —    (Patient since Wed Aug 17 00:00:00 MDT 2016)

Rate my visit to your office 4 stars...staff and doctor knowledgeable and helpful


StarStarStarStarStar Was not greeted when entered the office by front ... —    (Patient since Fri May 22 00:00:00 MDT 2015)

Was not greeted when entered the office by front desk staff.


Reply

We are very sorry that we failed to meet our standard of greeting everyone who walks through the door. I will discuss this with the front desk staff.

StarStarStarStarStar Very pleased with Dr. Cass and staff. Very nice o... —    (Patient since Thu Aug 25 00:00:00 MDT 2016)

Very pleased with Dr. Cass and staff. Very nice office! Thank you!


StarStarStarStarStar Dr. Cass always takes the time to make sure he is... —    (Patient since Mon Aug 22 00:00:00 MDT 2016)

Dr. Cass always takes the time to make sure he is getting the right prescription and explains what he is doing


StarStarStarStarStar  —    (Patient since Thu Aug 13 00:00:00 MDT 2015)

The girl who instructed my 13 year old daughter how to put her contacts in was outstanding. She was patient and kind and it did not go unnoticed


StarStarStarStarStar Excellent service!!!!!!?😆 —    (Patient since Thu Aug 18 00:00:00 MDT 2016)

The staff was very pleasant to talk to, they have very good listening skills, kudos the the Doctors. They care about your concerns. I loved my visit.


StarStarStarStarStar  —    (Patient since Thu Aug 13 00:00:00 MDT 2015)

The girl who instructed my 13 year old daughter how to put her contacts in was outstanding. She was patient and kind and it did not go unnoticed


StarStarStarStarStar ...Great service —    (Patient since Mon Aug 10 00:00:00 MDT 2015)

The front desk is very helpful and friendly. They send out plenty of reminders via text and/or email so you don't forget your appointment. The staff was very thorough. The doctors are knowledgeable and fixed my eyesight issues. The office is very clean and professional in appearance.


StarStarStarStarStar  —    (Patient since Thu Jun 11 00:00:00 MDT 2015)

As always .....Very pleasant staff!!!!


StarStarStarStarStar  —    (Patient since Wed Aug 10 00:00:00 MDT 2016)

My issues were addressed and Dr. Cass answered all my questions. Dr. Cass and his staff were punctual and courteous and I was in and out quickly. This was my first visit and I was impressed.


StarStarStarStarStar Staff was professional. Timeliness for appointments needs to be improved.... —    (Patient since Thu Jul 21 00:00:00 MDT 2016)

Staff was professional. Timeliness needs to be improved.


StarStarStarStarStar  —    (Patient since Thu Jul 28 00:00:00 MDT 2016)

I enjoyed the visit. I was treated with care


StarStarStarStarStar  —    (Patient since Thu Jul 21 00:00:00 MDT 2016)

Everyone of the staff was great. Dr. Cass was way behind and another doctor had a cancellation so I was given the option of rescheduling or take the other open spot. I took the open spot and everything was fine. Great group of people working there.


StarStarStarStarNo Star Great place and they can take care of your entire family.... —    (Patient since Wed Jul 13 00:00:00 MDT 2016)

Great place and they can take care of your entire family.


StarStarStarStarStar Great Doctor Great Experience Great Service I would refer Petter and his associates Doctors to any... —    (Patient since Thu Jul 14 00:00:00 MDT 2016)

Great Doctor Great Experience Great Service I would refer Petter and his associates Doctors to anyone Ricky Baxter


StarStarStarStarStar This is an outstanding place and I tell all of my family and friends to go here. The Drs are great! —    (Patient since Mon Mar 14 00:00:00 MDT 2016)

I love this place! The Dr. Is awesome! He showed me some scars that I had on my eyes that I never knew about. Tho I have had many eye exams over the years Dr. Fraght was the only one who not only told me but showed me exactly what my eyes looked like and what was going on with them. He gave me the best advice and it was a pleasure to go to his office. I hope I spelled his name right!


StarStarStarStarStar Great people from beginning to the end! Like to choose a Doctor has a new office with new equipmen... —    (Patient since Thu Jul 09 00:00:00 MDT 2015)

Great people from beginning to the end! Like to choose a Doctor has a new/decent office with new equipments. Find all here! Waiting is not to long which is very important!!


StarStarStarStarStar Efficient and timely appointment.... —    (Patient since Wed Jan 28 00:00:00 MST 2015)

Efficient and timely appointment.


StarStarStarStarStar Great visit, nice staff, honest doctor. ... —    (Patient since Thu Jun 16 00:00:00 MDT 2016)

Great visit, nice staff, honest doctor.


StarStarStarStarStar I recommend Beaumont Family Eye Care to everyone.  —    (Patient since Fri Jul 08 00:00:00 MDT 2016)

I recommend Beaumont Family Eye Care to everyone. The staff is friendly and knowledgeable. The facility is clean and comfortable. They have a good selection of eye ware at a competitive price. An overall 5 star experience.


StarStarStarStarStar Great friendly and very informative staff! Short wait time too. ... —    (Patient since Wed May 06 00:00:00 MDT 2015)

Great friendly and very informative staff! Short wait time too.


StarStarStarStarStar Dr. Nadia —    (Patient since Fri Jan 30 00:00:00 MST 2015)

Dr. Nadia was a peach. She explained changes in my vision and took the time to go thru old Optomaps with me to establish changes in my Optic Nerve.


StarStarStarStarStar Excellent customer service! Everyone made our appointment so easy! We will refer people here. ... —    (Patient since Wed Jun 22 00:00:00 MDT 2016)

Excellent customer service! Everyone made our appointment so easy! We will refer people here.


StarStarStarStarStar My visit review  —    (Patient since Thu Jun 09 00:00:00 MDT 2016)

I didn't have to wait long to see the Dr. Office staff was courteous. The assistant was great and Dr. Kass was very personable. Our overall visit was 5 stars!


StarStarStarStarStar Great staff, very friendly. fast service. Really enjoyed my experience at the doctor.... —    (Patient since Thu Jun 02 00:00:00 MDT 2016)

Great staff, very friendly. fast service. Really enjoyed my experience at the doctor.


StarStarStarStarStar comfortable environment, friendly staff and an excellent Dr. make for a successful practice. ... —    (Patient since Thu Jun 02 00:00:00 MDT 2016)

A very comfortable environment, friendly staff and an excellent Dr. make for a successful practice. The last time I had my eyes checked in Austin, it was like a cattle call. Rushed in and out fast as lightning, all the while missing a detrimental eye issue that Dr. Cass spotted right away. After moving form the Woodlands to Boremeont, my wife and I had just about given up on any type of health care in the Golden Bermuda Triangle. Luckily folks like Dr. Cass help restore hope. Thanks!


StarStarStarStarStar comfortable environment, friendly staff and an excellent Dr. make for a successful practice. ... —    (Patient since Thu Jun 02 00:00:00 MDT 2016)

A very comfortable environment, friendly staff and an excellent Dr. make for a successful practice. The last time I had my eyes checked in Austin, it was like a cattle call. Rushed in and out fast as lightning, all the while missing a detrimental eye issue that Dr. Cass spotted right away. After moving form the Woodlands to Boremeont, my wife and I had just about given up on any type of health care in the Golden Bermuda Triangle. Luckily folks like Dr. Cass help restore hope. Thanks!


StarStarStarStarStar  —    (Patient since Wed Jun 01 00:00:00 MDT 2016)

The Dr. was very nice... Facility is very beautiful and clean. They have a broad selection of frames for everyone..


StarStarStarStarStar  —    (Patient since Mon May 23 00:00:00 MDT 2016)

Very Good, Dr. Cass and staff were efficient and friendly. Clearly explained what they were doing and why. I would recommend.


StarStarStarStarStar  —    (Patient since Mon May 23 00:00:00 MDT 2016)

Very Good Staff and Dr. Cass were very efficient and explained clearly what they were doing and why. I would recommend


StarStarStarStarStar Everyone was so friendly and warm. Been there last few years and highly recommend them.... —    (Patient since Thu May 21 00:00:00 MDT 2015)

Everyone was so friendly and warm. Been there last few years and highly recommend them.


StarStarStarStarStar Great office staff and Dr. Cass is wonderful. I have never felt rushed at his office. I have ref... —    (Patient since Wed May 18 00:00:00 MDT 2016)

Great office staff and Dr. Cass is wonderful. I have never felt rushed at his office. I have referred several people to this office and will continue to do so.


StarStarStarStarStar Excellent and friendly service. Dr. Cass is the best in the business ... —    (Patient since Thu Nov 20 00:00:00 MST 2014)

Excellent and friendly service. Dr. Cass is the best in the business


StarStarStarStarStar This was my first visit to Beaumont Family Eye Care. I was greeted with a smile and all the staff ... —    (Patient since Wed May 11 00:00:00 MDT 2016)

This was my first visit to Beaumont Family Eye Care. I was greeted with a smile and all the staff were very nice. The Dr. way very informative. I will definitely recommend and refer people there.


StarStarStarStarStar I had a great first visit . The doctor and staff were very nice and did a great job ... —    (Patient since Tue May 10 00:00:00 MDT 2016)

I had a great first visit . The doctor and staff were very nice and did a great job


StarStarStarStarStar Great doctor ! Fast and efficient ... —    (Patient since Tue Feb 24 00:00:00 MST 2015)

Great doctor ! Fast and efficient


StarStarStarStarStar The office staff is always friendly and super helpful! I appreciate their attention to detail when... —    (Patient since Thu Jan 29 00:00:00 MST 2015)

The office staff is always friendly and super helpful! I appreciate their attention to detail when checking and explains insurance coverage as well.


StarStarStarStarStar Great staff. Doctor Cass is very good with kids and doesn't take long at all... —    (Patient since Mon Mar 16 00:00:00 MDT 2015)

Great staff. Doctor Cass is very good with kids and doesn't take long at all


StarStarStarStarStar  —    (Patient since Wed Apr 15 00:00:00 MDT 2015)

Prompt and Professional Service


StarStarStarStarStar Everything was great except the doctor. He was a little rude. ... —    (Patient since Tue Apr 26 00:00:00 MDT 2016)

Everything was great except the doctor. He was a little rude.


StarStarStarStarStar  —    (Patient since Thu Apr 07 00:00:00 MDT 2016)

I did a google search for eye doctors in Beaumont, Texas. Several came up and of course I read the reviews before choosing. Most of the reviews said that this facility was amazing and that Dr. Cass was very thorough and extremely informative. I decided to give it a try and I am so glad that I did! I would recommend Dr. Cass to anyone looking for an eye doctor. The staff at this facility is extremely friendly and it is an inviting atmosphere. The wait time is minimal and Dr. Cass makes sure that you understand what is going on with your eyes and will answer any questions that you have. If I could give this place 10 stars, I would.


StarStarStarStarStar Very fine facility, very kind & caring staff, highly recommend both to anyone needing eye care.... —    (Patient since Fri Apr 22 00:00:00 MDT 2016)

Very fine facility, very kind & caring staff, highly recommend both to anyone needing eye care.


StarStarStarStarStar It was a great experience and personel was very professional and kind... —    (Patient since Fri Apr 22 00:00:00 MDT 2016)

It was a great experience and personal was very professional and curious.


StarStarStarStarStar Best experience  —    (Patient since Thu Apr 21 00:00:00 MDT 2016)

The people are friendly. They are not overly aggressive to help you. The atmosphere is nice and the selction of frames are great. The prices for the frames are a little expensive but thats if you trying to get designer glasses.


StarStarStarStarStar Very friendly and knowledgeable staff. ... —    (Patient since Wed Apr 20 00:00:00 MDT 2016)

Very friendly and knowledgeable staff.


StarStarStarStarStar Great place! —    (Patient since Fri Mar 13 00:00:00 MDT 2015)

Dr. Case is wonderful! His staff is always helpful and friendly. I would definitely recommend Dr. Cass!


StarStarStarStarStar I loved how quick and efficient my appointment was!! Everyone was so helpful and nice! —    (Patient since Wed Apr 13 00:00:00 MDT 2016)

I loved how quick and efficient my appointment was!! Everyone was so helpful and nice!


StarStarStarStarStar I usually see Dr. Cass who is great. This time I saw Dr. Fracht. Dr. Fract is also great —    (Patient since Tue Jan 06 00:00:00 MST 2015)

I usually see Dr. Cass who is great. This time I saw Dr. Fracht. Dr. Fract is also great. I am very happy with Beaumont Eye Care, what a great organization. Everyone in there knows how to treat a customer.


StarStarStarStarStar Great customer service,did a good job of explaining the changes in my prescription for my eye... —    (Patient since Fri Apr 17 00:00:00 MDT 2015)

Great customer service,did a good job of explaining the changes in my prescription for my eye glasses.


StarStarStarStarStar I was not sure what the protective lens were for and almost put them in the trash  —    (Patient since Tue Apr 05 00:00:00 MDT 2016)

I was not sure what the protective lens were for and almost put them in the trash . I have never had my eyes dilated before . I did not know it was risky for me driving until I could not see. Nothing was explained to me . I had a pleasant visit with dr fachet. I will not b returning to this clinic


Reply

We will check into this, as it is definitely not our policy. Our policy is to always provide our patients the dilation sunglasses after instilling the dilation drops and explaining the procedure. Additionally it is office policy to review the dilation side effects and ensure that patients have the sunglasses while walking patients to the front. We also keep a supply of dilation sunglasses near the front desk in case patients have left them in the contact lens room or optical.

StarStarStarStarStar Everyone was very nice. The lady that helped with my glasses was wonderful —    (Patient since Tue Apr 05 00:00:00 MDT 2016)

Everyone was very nice. The lady that helped with my glasses was wonderful. I apologize for not remembering her name. It was an overall good experience.


Reply

Natalie and Shanna are both great. They love their jobs and it shows. :-)

StarStarStarStarStar ???May I have doctor Frauct (? so) as my permanent eye doctor? Please respond.  —    (Patient since Thu Apr 16 00:00:00 MDT 2015)

???May I have doctor Frauct (? so) as my permanent eye doctor? Please respond.


Reply

Absolutely. We always try to honor requests for a specific doctor, and we are so glad you enjoyed your visit with him. We will make a note in your chart and will contact you as well.

StarStarStarStarStar always very professional and I don't like to go to dr —    (Patient since Wed Oct 15 00:00:00 MDT 2014)

always very professional and I don't like to go to dr. but when I have to dr cass and his staff are the best


Reply

Wow thank you so much. We know that doctor's appointments can be stressful and we try to make it as pleasant as possible.

StarStarStarStarStar the lady that fitted me with my frames was very helpful —    (Patient since Mon Mar 28 00:00:00 MDT 2016)

the lady that fitted me with my frames was very help ful


Reply

Natalie and Shanna are both great. We want you to look and see great with your glasses, so that you tell others about us.

StarStarStarStarStar Even though the wait was a bit long and the over all visit was quite a while, I enjoyed the staff... —    (Patient since Thu Mar 24 00:00:00 MDT 2016)

Even though the wait was a bit long and the over all visit was quite a while, I enjoyed the staff and the doctors I felt very welcomed, and everyone was very apologetic due to the wait.


Reply

Thank you for understanding, and thank you for the great rating despite the wait. We sometimes get behind, but we try very hard to stay on schedule and respect your time.

StarStarStarStarStar Courtesy there is at its best. Professionalism from in-take to departure —    (Patient since Tue Mar 22 00:00:00 MDT 2016)

Courtesy there is at its best. Professionalism from in-take to departure. Thank you all, and best wishes in your profession.


Reply

Thank you so much for the kind words customer service is in our motto, we believe strongly that we should treat patients like we want to be treated when we visit a doctor.

StarStarStarStarStar Everything was wonderful! Very fast and friendly staff —    (Patient since Tue Mar 22 00:00:00 MDT 2016)

Everything was wonderful! Very fast and friendly staff


Reply

Thank you for the kind words.

StarStarStarStarStar I am a new patient to the office and I had an excellent experience —    (Patient since Tue Mar 22 00:00:00 MDT 2016)

I am a new patient to the office and I had an excellent experience. The staff was great and so was Dr. F (sorry I didn't want to misspell his name lol). I will definitely refer patients your way 😊😊


Reply

LOL. His name is not easy to spell (Fracht) but he is definitely a caring and thorough doctor. Thanks for the kinds words.

StarStarStarStarNo Star Rough Start —    (Patient since Tue Mar 08 00:00:00 MST 2016)

I waited over a half hour even after filling out my new patient information. Once my appointment started however, I waited over 20 minutes for the Doctor. Overall though, the appointment itself was quick and very effective. The communication was thorough and I appreciated the treatment by each staff member.


Reply

That is very long wait time in our office and we are definitely embarrassed about it. We try very hard to stay on schedule but cannot always do so. Thank you for understanding and we pledge to do better at your next visit.

StarStarStarStarStar Wonderful people! Highly recommend! —    (Patient since Mon Mar 09 00:00:00 MDT 2015)

always a pleasant experience!


Reply

Thank you so much for the kind words.

StarStarStarStarStar The DR —    (Patient since Tue Mar 08 00:00:00 MST 2016)

The DR. took the time to explain what is going on with our eye's, and was not pressured in to purchasing glasses, my family really enjoyed the DR. and staff.The visit was enjoyable.


Reply

Our number one goal is to care for they health of your eyes. Good education help patients to be involved in their own care. We never pressure people to buy eye glasses. If needed, we have the best and we hope patient's choose to buy from us.

StarStarStarStarStar Very pleasant visit —    (Patient since Tue Mar 08 00:00:00 MST 2016)

Very pleasant visit. Doctor was very easy to work with during the exam and the staff made me feel comfortable.


Reply

Thank you for the kind words.

StarStarStarStarStar For non insurance patients it's very costly. Frames also.  —    (Patient since Mon Mar 07 00:00:00 MST 2016)

For non insurance patients it's very costly. Frames also.


Reply

We only carry the best frames, so the pricing can be higher than an average optical. For patients on a budget, we actually recommend $25 optical. They do good work, and are nice people.

StarStarStarStarStar I love this place. They are really nice people —    (Patient since Wed Mar 02 00:00:00 MST 2016)

I love this place. They are really nice people. Everything was explained to me and they made sure I got what I wanted


Reply

Thank you, we love the review!

StarStarStarStarStar Me and my husband had our appointments together. It was actually fun —    (Patient since Thu Mar 03 00:00:00 MST 2016)

Me and my husband had our appointments together. It was actually fun. Never had fun at an eye appointment before. Everyone was really, really nice and friendly.


Reply

Wow! We are so happy to hear that!

StarStarStarStarStar Very happy with the service —    (Patient since Thu Mar 03 00:00:00 MST 2016)

Very happy with the service


Reply

Thank you for the kind words

StarStarStarStarStar I was very pleased with the service . I will tell my friends about the service i got. thank you —    (Patient since Thu Mar 03 00:00:00 MST 2016)

I was very pleased with the service . I will tell my friends about the service i got. thank you. shirley


Reply

Thank you so much, referrals are the best way for us to grow.

StarStarStarStarStar I thought $100 was a little high for the tutorial on contacts —    (Patient since Tue Mar 01 00:00:00 MST 2016)

I thought $100 was a little high for the tutorial on contacts. She literally had me put the contacts in and out in both eyes one time. In my right eye, she had me put the contact in twice. Took all of ten minutes.


Reply

I am sorry about the misunderstanding. A contact lens fitting for a new patient is $75 and includes: Calculation of the contact lenses prescription, selection of the proper lenses for the patient, the contact lenses, case, solution, cleaner, training ("the tutorial"), and follow up care for 1 year. I apologize that the pricing of and everything included in a fitting were not properly explained to you. We will do better in the future.

StarStarStarStarStar Everything was great as usual! Wonderful place!! —    (Patient since Mon Feb 15 00:00:00 MST 2016)

Everything was great as usual! Wonderful place!!


Reply

Wow! Thank you so much.

StarStarStarStarStar We really enjoyed our visit. Dr. Fract was so thorough with Brenlee Kate —    (Patient since Mon Feb 15 00:00:00 MST 2016)

We really enjoyed our visit. Dr. Fract was so thorough with Brenlee Kate. Thank you for spending so much time with us. We love your office and staff.


Reply

Dr. Fracht is very thorough and definitely takes the time to explain things.

StarStarStarStarStar Everyone was so nice! It was my first visit and I am glad I found Dr Cass. —    (Patient since Thu Feb 11 00:00:00 MST 2016)

Everyone was so nice! It was my first visit and I am glad I found Dr Cass.


Reply

We try to treat our patients like we want to be treated.

StarStarStarStarStar Staff was very friendly. Answered all of my questions and helped me pick out a pair of glasses —    (Patient since Wed Feb 10 00:00:00 MST 2016)

Staff was very friendly. Answered all of my questions and helped me pick out a pair of glasses. Thanks!!


Reply

Thank you for the kind words.

StarStarStarStarStar Very Pleased —    (Patient since Tue Feb 09 00:00:00 MST 2016)

Very Pleased. The staff was courteous and prompt. The doctor was thorough and answered my questions. Best part is I didn't have to wait long at all - my appointment was at 9am and I was home by 9:40! Referring my husband now.


Reply

We try to be thorough and efficient. We know your time is valuable and your eye health is important.

StarStarStarStarStar Nice facility.  —    (Patient since Tue Feb 02 00:00:00 MST 2016)

Nice facility. It was very warm in the building though when I was there. Extremely friendly staff!!!


Reply

Thank you so much, Mrs. Cass is an architectural and interior designer who designed the building and it's interior.

StarNo StarNo StarNo StarNo Star Long wait and didn accept my insurance after they said they did. —    (Patient since Fri Jan 29 00:00:00 MST 2016)

Davis vision said they were on my plan when I got there they asked for my card after my exam they did not accept it and charge it on my health insurance which means I had to play pay a copay waited over an hour for my examination.


Reply

We were very disappointed to hear that you were unhappy with your experience. Insurance can be very frustrating for us too. We often get incorrect information form the insurance company and that can slow down the check in process. A co-pay should be expected though. Almost no vision or medical plans offer an exam without a co-pay.

StarStarStarStarStar the only problem i had was the eye drops to dilate my eyes burned very bad. —    (Patient since Mon Jan 05 00:00:00 MST 2015)

the only problem i had was the eye drops to dilate my eyes burned very bad.


Reply

Nobody likes the drops and we understand that. There is usually the option to have Optomap retinal photos instead of the drops for a small fee. (We also replaced the "air puff" pressure test with newer technology because we know people don't like that either.)

StarStarStarStarStar Best experience ever —    (Patient since Fri Jan 16 00:00:00 MST 2015)

I highly recommend the Beaumont Family Eye Care. The staff is very courteous and very knowledgeable of their jobs. . Dr. Cass Takes time to make sure. You understand everything about your eye health.


Reply

Thank you so much. We appreciate the kind words and the recommendations.

StarStarStarStarStar Highly recommended  —    (Patient since Thu Jan 21 00:00:00 MST 2016)

Great atmosphere,great staff & complete,satisfactory answers to my questions the Doc.


Reply

Thank you so much, referrals are the best way for us to grow.

StarStarStarStarStar Everything was great, but I thought the frames were a little pricey —    (Patient since Tue Jan 19 00:00:00 MST 2016)

Everything was great, but I thought the frames were a little pricey. Other then that everything was wonderful. I love your staff!!!


Reply

We only carry the best frames, so the pricing can be higher than an average optical. For patients on a budget, we actually recommend $25 optical. They do good work, and are nice people.

StarStarStarStarStar I appreciate being kept completely informed. My questions are answered before I have to ask —    (Patient since Thu Jan 08 00:00:00 MST 2015)

I appreciate being kept completely informed. My questions are answered before I have to ask. Thank you.


Reply

Taking time to explain things is important to us. We feel the informed patients are more likely to participate in their own care and healthier for it.

StarStarStarStarStar Awesome Eye Care —    (Patient since Thu Jan 07 00:00:00 MST 2016)

My first visit gave me more info on my eyes than several years at my last eye doc! I now have a clear understanding of my eye condition. I feel more comfortable with that knowledge. Dr. Cass was great.


Reply

Thank you so much, glad you enjoyed the visit!

StarStarStarStarStar Everyone was knowledgeable as well as very friendly and helpful. —    (Patient since Wed Jan 06 00:00:00 MST 2016)

Everyone was knowledgeable as well as very friendly and helpful.


Reply

We think we have the most knowledgeable and friendliest staff around.

StarStarStarStarStar It's a really nice place to go really nice and clean and the people are nice thank you —    (Patient since Thu Jan 07 00:00:00 MST 2016)

It's a really nice place to go really nice and clean and the people are nice thank you


Reply

Thank you for the kind words.

StarStarStarStarStar 3 year old son kicked dad in the eye —    (Patient since Tue Jan 05 00:00:00 MST 2016)

I am very grateful for you squeezing me in. My son kicked me in the eye the night before. We called first thing the next morning and received an appointment asap. Thank you for your service and fixing my kicked eye!


Reply

Injuries cannot be planned, we also save some space in the schedule for urgencies and emergencies. Glad to be able to help.

StarStarStarStarStar I was impressed with my experience in your office —    (Patient since Mon Dec 21 00:00:00 MST 2015)

I was impressed with my experience in your office. I was seen in a timely manner and everyone went above and beyond to make my visit enjoyable.


Reply

We try very hard to stay and schedule and to treat people like we want to be treated.

StarStarStarStarStar Although I had to wait over an hour for my appt, it was a Friday and the holidays and it was to be... —    (Patient since Wed Nov 18 00:00:00 MST 2015)

Although I had to wait over an hour for my appt, it was a Friday and the holidays and it was to be expected. Everyone was very pleasant and it was a good experience.


Reply

We apologize for the wait and thank you for your understanding, the holidays were CRAZY for us - So many college students were in for the holidays!

StarStarStarStarStar Dr was unable to confirm a prescription because of my need for a prism —    (Patient since Fri Dec 11 00:00:00 MST 2015)

Dr was unable to confirm a prescription because of my need for a prism. I will return to my last optometrist in Houston to have my eyes rechecked. I was charged full price for the exam which I thought should not have happened. Thanks


Reply

Thank you for your feedback, I am sorry that you were not completely satisfied with the visit. Dr. Lera did issue a prescription for you (with prism) and you may have a copy of it at any time. Please know that there is no charge to come back if you have questions about your prescription or want to have it rechecked. Again I apologize that you we had a lapse in communication with you regarding your prescription, please feel free to contact us.

StarStarStarStarStar Dr —    (Patient since Fri Dec 04 00:00:00 MST 2015)

Dr.Nadia is awesome! She's so kind and explained very well about my eye condition,not only that, her instructions about my eye care is very well appreciated! I know I will be back in your office because of her...


Reply

Dr. Nadia is great. She is very paient and loves kids.

StarStarStarStarStar Everyone was courteous, friendly, & most helpful. Dr —    (Patient since Thu Dec 03 00:00:00 MST 2015)

Everyone was courteous, friendly, & most helpful. Dr. Cass explained everything in great but very understandable detail. All in all, it was a pleasant experience in very pleasant surroundings.


Reply

We try to take the time to explain things, so that you can be involved in your care. Glad you enjoyed your visit.

StarStarStarStarStar Great experience! —    (Patient since Fri Dec 04 00:00:00 MST 2015)

The doctors and staff were so patient and understanding with my son! This was his first experience at the eye doctor and it was a great one!


Reply

Glad you enjoyed the visit. Dr. Lera is great with kids!

StarStarStarStarStar Very nice experience. Will return in the future! —    (Patient since Tue Dec 01 00:00:00 MST 2015)

Very nice experience. Will return in the future!


Reply

Thank you so much for the kind words, and looking forward to seeing you again.

StarStarStarNo StarNo Star I really was not impressed with my visit. —    (Patient since Mon Nov 30 00:00:00 MST 2015)

I really was not impressed with my visit.


Reply

I am very sorry to hear that you were not completely pleased with your visit. We try very hard to make it the best visit to an eye doctor possible, and are upset that was not the case with your visit. If we can do anything for you, or if you have any questions, please do not hesitate to contact us.

StarStarStarStarStar The entire staff was extremely nice..and so was the atmosphere. —    (Patient since Tue Nov 24 00:00:00 MST 2015)

The entire staff was extremely nice..and so was the atmosphere..but the doctor that saw my daughter did not have the best bedside manners as an ophthalmologist seeing a child could have. I was unable to see doctor cass.. which was very disappointing since that's who I had made her appointment with..he was highly recommended.


Reply

We apologize for the confusion. If Dr. Cass is out of town, Dr. Fracht or Dr. Lera will fill in. It is our policy to inform patients of this at the time the appointment is made. Obviously we did not follow our own policy in your case and I apologize. Please know that you are welcome to request any doctor you wish for your next appointment. Hopefully you will give us another chance.

StarStarStarStarStar The examination is very thorough making me feel confident of the recommendations are accurate. —    (Patient since Mon Nov 16 00:00:00 MST 2015)

The examination is very thorough making me feel confident of the recommendations are accurate.


Reply

Thank you for the kind words. We try to be very thorough and always back up our recommendations.

StarStarStarStarStar In and out with no hassel and great service.  —    (Patient since Thu Nov 12 00:00:00 MST 2015)

In and out with no hassel and great service.


Reply

We try to make the visit efficient for patients without herding people through. The gift of sight is important and deserves thorough care.

StarStarStarStarStar Really enjoyed my first visit. The staff was friendly and explained each step of the exam.  —    (Patient since Thu Nov 12 00:00:00 MST 2015)

Really enjoyed my first visit. The staff was friendly and explained each step of the exam. Dr. Cass diid an excellent job in fitting my contacts!! Thanks. Terry Burd


Reply

We specialize in hard to fit contacts and are happy to hear that you love yours!

StarStarStarStarStar So good to see my Eye Dr. & friend, Peter Cass. —    (Patient since Wed Nov 11 00:00:00 MST 2015)

So good to see my Eye Dr. & friend, Peter Cass.


Reply

Thank you so much for the kind words. But I guess one can always count on a friend for a good review. :-)

StarStarStarStarStar Great experience.  —    (Patient since Tue Nov 03 00:00:00 MST 2015)

Very nice office. Staff was excellent. Did not have to wait.


Reply

Thank you, we try very hard to keep wait times at a minimum.

StarStarStarStarStar Very friendly environment excellent service  —    (Patient since Mon Nov 02 00:00:00 MST 2015)

Very friendly environment excellent service


Reply

Thank you for the kind words

StarStarStarStarStar Review  —    (Patient since Fri Oct 30 00:00:00 MDT 2015)

First time patient. Both Dr. Cass and staff was friendly and informative. The facility is very nice,clean and inviting. Overall great experience!!


Reply

We strive to have a clean and inviting office to make the experience comfortable. We appreciate the feedback.

StarStarStarStarStar Great and fast service. Very enjoyable experience.  —    (Patient since Tue Oct 27 00:00:00 MDT 2015)

Great and fast service. Very enjoyable experience.


Reply

We love to hear that a doctors office visit was an enjoyable experience. :-)

StarStarStarStarStar We love this office and have not yet had an issue. Keep up great work. —    (Patient since Thu Oct 22 00:00:00 MDT 2015)

We love this office and have not yet had an issue. Keep up great work.


Reply

Thank you for the great review.

StarStarStarStarStar The staff was polite and professional. Couldn't ask for anything more —    (Patient since Fri Oct 17 00:00:00 MDT 2014)

The staff was polite and professional. Couldn't ask for anything more. Everything was explained fully and I am glad I do not have to see you for a year. Thank you again.


Reply

Thank you for the kind review.

StarStarStarStarStar I was treated with respect and dignity and the staff was very friendly —    (Patient since Thu Sep 17 00:00:00 MDT 2015)

I was treated with respect and dignity and the staff was very friendly. I have never met nicer doctors than Dr. Cass and his staff.


Reply

Thank you so much, that is a very kind thing to say. :-)

StarStarStarStarStar Just to clarify, my wait time was probably only 5-10 minutes after my scheduled appointment time —    (Patient since Thu Sep 10 00:00:00 MDT 2015)

Just to clarify, my wait time was probably only 5-10 minutes after my scheduled appointment time. Definitely not 15 minutes. Staff was great!


Reply

Thank you for the feedback, and glad we were able to get you seen so quickly. As noted in the previous review we aren't perfect, but your wait is more in line with our usual wait times. Thanks for sharing!

StarStarStarNo StarNo Star the wait time was in room for the dr. was a bit longer than i am used to. —    (Patient since Mon Oct 19 00:00:00 MDT 2015)

the wait time in the room for the dr. was a bit longer than i am used to.


Reply

Thank you for you feedback, and I apologize about the wait. We try very hard to keep waits to a minimum, but we do run behind sometimes. We are constantly working to prevent long waits (it stress us out too).

StarStarStarStarStar I really appreciate the time that Dr. Fracht takes to answer & explain any questions that I have —    (Patient since Mon Oct 19 00:00:00 MDT 2015)

I really appreciate the time that Dr. Fracht takes to answer & explain any questions that I have. He and Freda rock!


Reply

Dr. Fracht is very thorough and patient.

StarStarStarStarStar you need more less expensive brands of frames —    (Patient since Fri Oct 03 00:00:00 MDT 2014)

you need more less expensive brands of frames. my insurance does not cover frames each year and I'm having to look around town for cheaper frames for my eye glasses.


Reply

Thank you for sharing and I understand your concern about fame cost. We carry a higher end mix of frames because they offer better quality and fit, newer styles, and durability. If our selection is above your budget, we always recommend $25 optical in Beaumont. They offer decent frames at much lower price points and always get the prescription correct in the lenses.

StarStarStarStarStar The staff at Family Eye is always professional and caring. Thanks. —    (Patient since Tue Oct 06 00:00:00 MDT 2015)

The staff at Family Eye is always professional and caring. Thanks.


Reply

We try to treat people like we want to be treated.

StarStarStarStarStar Excellent Eye Care —    (Patient since Mon Oct 05 00:00:00 MDT 2015)

The staff is friendly. The doctor is very thorough. I love everything about this office.


Reply

Thank you so much for the kind words.

StarStarStarStarStar The entire staff was so friendly and helpful and Dr —    (Patient since Wed Sep 30 00:00:00 MDT 2015)

The entire staff was so friendly and helpful and Dr. Fracht explained everything I needed to know in detail. I have already recommended him to several friends!


Reply

We are glad you enjoyed your visit. Creating a friendly environment is very important to us.

StarStarStarStarStar Excellent Service. —    (Patient since Thu Sep 17 00:00:00 MDT 2015)

Staff and Dr were very nice. Will refer others!


Reply

Thank you! We really appreciate referrals.

StarStarStarStarStar Very friendly and helpful and nice people and environment  —    (Patient since Thu Sep 17 00:00:00 MDT 2015)

Very friendly and helpful and nice people and environment


Reply

Thank you for the kind words

StarStarStarStarStar Awesome visit, friendly staff with Dr. Case is phenomenal 😀 —    (Patient since Tue Jan 27 00:00:00 MST 2015)

Awesome visit, friendly staff with Dr. Case is phenomenal 😀


Reply

Wow! Thanks for the great review!

StarStarStarStarStar awesome experience  —    (Patient since Tue Sep 15 00:00:00 MDT 2015)

Thanks for a wonderful experience


Reply

Thanks for the great review!

StarStarStarStarNo Star My first visit!  —    (Patient since Tue Sep 15 00:00:00 MDT 2015)

Over all great appointment staff are very friendly. Just took awhile to be seen. And there was only one lady fitting glasses so I'd suggest more employers to be able to fit people to get them in and out quicker.


Reply

We apologize for the long wait, this is a busy season for us (back to school) and we are struggling to keep up. We are implementing some changes in staffing to speed up the process.

StarStarStarStarStar Great service! —    (Patient since Mon Oct 20 00:00:00 MDT 2014)

Dr. Cass and his staff are the greatest. They go above and beyond everytime I come in. I wouldn't go anywhere else.


Reply

Thank you for the kind words.

StarStarStarStarStar The only thing that rubbed me the wrong way a little was when the lady told me I had a $60... —    (Patient since Thu Aug 20 00:00:00 MDT 2015)

The only thing that rubbed me the wrong way a little was when the lady told me I had a $60 copayment, I was surprised and asked why...she annoyingly said its because I am being seen today. I obviously understood that part, I just didn't realize that this was considered a medical appointment and I was paying my medical specialist copayment amount. After I asked a few more questions, I was then told this reason. I just suggest that maybe in the future for other patients that when a patient asks a question, no matter how dumb it may seem, that the response by the front desk is a little less condescending. I have worked in customer service for years and just felt I should mention it. Otherwise, the experience was great.


Reply

We are very sorry to hear that your experience was not what you expected. We are addressing this issue in our staff meeting. Insurance can be frustrating for us too, but there is no excuse for us to let you see our frustrations. Thank you for the feedback, and thank you for the 5 star review despite the small issue. We appreciate your feedback.

StarStarStarStarStar Very professional —    (Patient since Tue Sep 01 00:00:00 MDT 2015)

Very friendly in a nice, professional setting. The staff listened to my needs, explained the process, and provided explanations in all parts of the visit. I was very pleased and would recommend them to others without hesitation.


Reply

Thank so much for the kind words.

StarStarStarStarStar Everyone was very friendly and the doctor took time with me on my exam —    (Patient since Mon Aug 31 00:00:00 MDT 2015)

Everyone was very friendly and the doctor took time with me on my exam. i appreciate how he took time to talk with me and not rush me out.


Reply

Thank you for the kind words. We never try to rush patients, instead we try to take the time to answer questions and explain findings.

StarStarStarStarStar Dr. Cass is awesome. He has treated my eye issues for a long time —    (Patient since Thu Jan 22 00:00:00 MST 2015)

Dr. Cass is awesome. He has treated my eye issues for a long time. He always gives me his full attention when he is with me. I would have all my family and friends come to see him.


Reply

Thank you for the kind words and the confidence to refer family and friends!

StarNo StarNo StarNo StarNo Star Dr. Cass had no information to share on my problem w/ photophobia and extreme light sensitivity —    (Patient since Tue Aug 18 00:00:00 MDT 2015)

Dr. Cass had no information to share on my problem w/ photophobia and extreme light sensitivity. He never offered to even help find me an eye doctor who did or to look into it and get back with me. I felt extremely rushed by Dr. Cass. He must have a magic button on his computer that signals one of the aids that the appt. is done, because as he was trying to wrap it up neatly the exam door magically opened and I was being escorted to pay counter by an aid before I knew the appt. was done. It was pretty comical.


Reply

We are very disappointed to hear about your experience and never want our patients to feel rushed. We will be happy to refer you to a specialist in Houston who can address the unusual issue you are having. Please contact our office.

StarStarStarStarStar I have seen Dr. Fracht regularly for many years and it has always been a good experience —    (Patient since Wed Aug 26 00:00:00 MDT 2015)

I have seen Dr. Fracht regularly for many years and it has always been a good experience. Also, your employee who helped me with the frames/lenses department was very nice and helpful.


Reply

Dr Fracht if very friendly and thorough.

StarStarStarStarStar Service and explanation of my current vision were excellent —    (Patient since Tue Aug 25 00:00:00 MDT 2015)

Service and explanation of my current vision were excellent. You were recommended by co-workers and I'm very glad I came to your office.


Reply

Thank you, and tell your co-worker thank you too.

StarStarStarStarStar Very impressed! Amazing Dr. and staff! —    (Patient since Fri Aug 21 00:00:00 MDT 2015)

Very impressed! Amazing Dr. and staff!


Reply

Wow thank you!

StarStarStarNo StarNo Star fdsgsdgsdg —    (Patient since Wed Aug 19 00:00:00 MDT 2015)

The young lady at the desk making appointments and explaining my insurance should listen a little more.


Reply

We apologize for the miscommunication, rest assured we will look into the situation. In fact we will be discussing exactly this issue in our staff meeting today.

StarStarStarStarStar Nice facility and great people! —    (Patient since Mon Aug 17 00:00:00 MDT 2015)

I feel like I had a very thorough exam and can't wait to get my new glasses!


Reply

Thank you for the 5 star review. We hope you love your new glasses too!

StarStarStarStarStar Your waiting room had interesting magazines to look at which helps pass the time. —    (Patient since Thu Aug 13 00:00:00 MDT 2015)

Your waiting room had interesting magazines to look at which helps pass the time.


Reply

Thank you for the kind words. We try to keep the wait short, but want it to be pleasant too.

StarStarStarStarStar The examination & explanations associated with each step of examination were the most thorough... —    (Patient since Tue Aug 11 00:00:00 MDT 2015)

The examination & explanations associated with each step of examination were the most thorough I've received. Staff & physician were terrific.


Reply

Thank you, we try to be thorough, since you only get one set of eyes.

StarStarStarStarStar Very professional and friendly environment. Liked all the reminders and follow up texts and emails  —    (Patient since Thu Jul 23 00:00:00 MDT 2015)

Very professional and friendly environment. Liked all the reminders and follow up texts and emails


Reply

Thank you for the 5 star review, we love to use technology to make life easier and make your appointment faster and more thorough.

StarStarStarStarStar I found all those with whom I interacted friendly and professional —    (Patient since Tue Aug 04 00:00:00 MDT 2015)

I found all those with whom I interacted friendly and professional. The staff is knowledgeable and was able to answer my questions. I would recommend this practice to family and friends. Dave Hearn


Reply

We try to be friendly and treat people like we want to be treated.

StarStarStarStarNo Star Clean & professional —    (Patient since Mon Aug 03 00:00:00 MDT 2015)

The office is very nice & clean which is very important to me! Bringing my kids to an environment that is well kept & professional is high on my list of expectations. The lady that helped my son pick out glasses was helpful & willing to spend the time with us.


Reply

Thank you for the kind words. We love kids!

StarStarStarStarStar My only real issue is with cost of eyewear —    (Patient since Fri Jul 31 00:00:00 MDT 2015)

My only real issue is with cost of eyewear. It is difficult to purchase here with so many less expensive options in the area. My insurance makes it basically a wash, but I return because of the excellent service.


Reply

Thank you for the kind words and the confidence in our customer service. Please understand that we only sell premium eyewear products at our office, so you will find cheaper options (although not the same quality) elsewhere. We often recommend $25 Optical when our frames are not in the budget. I am glad to hear that your insurance allowed you to get premium products from our office though! :-)

StarStarStarStarStar Great Staff and nice office —    (Patient since Mon Jul 06 00:00:00 MDT 2015)

Great Staff and nice office


StarStarStarStarStar When I left the office, I was blinded by the sun since my eyes had be dialated —    (Patient since Tue Jul 28 00:00:00 MDT 2015)

When I left the office, I was blinded by the sun since my eyes had be dialated. I did find some sun glasses in my car and was advised by my wife that they usually issue some type of sun shade, a roll up kind. That was disappointing.


Reply

We are sorry to hear that you were not offered a fee pair of disposable sunglasses. That is not our office policy and somehow we did not live up to it in this instance. We usually keep a basket of the disposable sunglasses in the exam area and at the front desk. We will review the procedures with our staff. (Also you don't have to be dilated in most cases, if you choose the Optomap retinal photos, make sure to ask about it next time). Thanks for the 5 star review despite not getting shades. :-)

StarStarStarStarStar Excellent staff and place! —    (Patient since Fri Jul 24 00:00:00 MDT 2015)

Excellent staff and place!


Reply

Thank you for the kind words!

StarStarStarStarStar I have been getting eye exams for many years —    (Patient since Wed Jul 22 00:00:00 MDT 2015)

I have been getting eye exams for many years. I felkt a little rushed with the doctor as I was a new patient. I understand his schedule is busy, but as a new patient I expected a little more time with him.


Reply

Thank you for the feedback and I apologize that you felt rushed. That was definitely not our intention. Please know that you are welcome to return for a follow up exam at no charge if you have any questions or concerns. And thank you for the 5 star review!

StarStarStarStarStar Everything was great keep up the good work and continue to treat your clients the way you'll ... —    (Patient since Wed Jul 22 00:00:00 MDT 2015)

Everything was great keep up the good work and continue to treat your clients the way you'll do thanks for great service


Reply

Thank you for the kind words.

StarStarStarStarStar Everyone is so wonderful! —    (Patient since Mon Jul 20 00:00:00 MDT 2015)

Everyone is so wonderful!


Reply

Our staff works hard to provide exceptional customer service. We are happy you thought we did.

StarStarStarStarStar Excellent care, staff very helpful, will refer friends and family. —    (Patient since Mon Jul 20 00:00:00 MDT 2015)

Excellent care, staff very helpful, will refer friends and family.


Reply

Thank you for so much, referrals are the best way for us to grow.

StarStarStarStarStar I had a good experience. The doctor explained everything to me and the service was great —    (Patient since Mon Jun 29 00:00:00 MDT 2015)

I had a good experience. The doctor explained everything to me and the service was great. I give the staff five stars!!!!!


Reply

We think it is important to explain the findings and care. Patients who understand their health status and health needs are more involved in their care and have better outcomes. Thanks for the 5 star review!

StarStarStarStarStar See above. —    (Patient since Mon Jun 22 00:00:00 MDT 2015)

Review outlined above. June Smith & Haskell Welch Brenham, TX


Reply

Thanks for the 5 star review!

StarStarStarStarStar Dr. Cass & his staff are very professional. I have been using Dr —    (Patient since Mon Jun 22 00:00:00 MDT 2015)

Dr. Cass & his staff are very professional. I have been using Dr. Cass for eye exams for 7-8 years now & have never been disappointed. I wouldn't go to anyone else. Thank You Dr. Cass & staff. Y'all are wonderful.


Reply

Thank you so much for the kind words!

StarStarStarNo StarNo Star My appt time was at 3:30 and I didn't see the Dr until after 4:30 —    (Patient since Mon Jun 22 00:00:00 MDT 2015)

My appt time was at 3:30 and I didn't see the Dr until after 4:30. I could of worked another hour, but I took off and lost the pay for that hour. Excellent Care, but not very timely :(


Reply

Thank you for the feedback. We apologize for the wait. We try very hard to stay on schedule but at times do run behind with emergency add on visits or complicated case. Again we apologize that this happened to you. We will try to do better at your next visit.

StarStarStarStarStar I will refer family and friends —    (Patient since Thu Jun 18 00:00:00 MDT 2015)

I will refer family and friends. Thank you


Reply

Thank you, that is the best way for us to grow!

StarStarStarStarStar The lady that helped my daughter, Caitlin, I believe her name was Shawna, was wonderful —    (Patient since Thu Jun 18 00:00:00 MDT 2015)

The lady that helped my daughter, Caitlin, I believe her name was Shawna, was wonderful. We were told only days before at another place Caitlin was not ready for contacts. After about an hour with Shawna Caitlin was ready for contacts. I really appreciate your staff's courtesy, helpfulness, knowledge, patience, etc. I will highly recommend your office as it was highly recommended to me by Jollee Griffin.


Reply

We are so glad you had such a great experience. Shanna is very patient and great with kids. Thank you so much for the referrals.

StarStarStarStarStar Great service —    (Patient since Tue Jun 16 00:00:00 MDT 2015)

My kids love going to see Dr. Cass. They were nervous at first, but Dr. Cass and his staff walked them through the process of having an eye exam. We will be back!


Reply

We love kids and Beaumont Family Eye Care. Thanks for the great review

StarStarStarStarStar You and your staff are always courteous and I feel very comfortable coming to your office for my... —    (Patient since Mon Jun 15 00:00:00 MDT 2015)

You and your staff are always courteous and I feel very comfortable coming to your office for my eye exams.


Reply

Thank you so much for the kind words.

StarStarStarStarStar My husband and I were very pleased with everything. The staff was very personable —    (Patient since Thu Jun 11 00:00:00 MDT 2015)

My husband and I were very pleased with everything. The staff was very personable. I apologize that we did not get the lady's name at the front desk and the first lady that we saw in the examining room. They were both so very sweet. Mrs. Herrington (yes she gave us her first name but I'm not sure "Natalie" ) was such a "blessing". She was very patient with me and my husband. She did fit him for his new "cool" glasses. Unfortunately due to an eye infection I will be seeing her for my fitting on June 17th. The most important part of our visit: Dr. Cass is unbelievable. He took the time to give my husband & I his undivided attention. He professionally examined the both of us and took all the time that "WE" needed to answer any questions that we might have and make us feel really comfortable. Thanks to EVERYONE at Beaumont Family Eye Care!!!! Thank you so much for all the kindness!!! Thanks, Phillip and Pat Caillavet


Reply

Wow! Thanks for the great review! Samantha and Natalie are the two staff members you mentioned, and we will make sure to do something nice for them.

StarStarStarStarStar I was very satisfied with the service, very professional!!! —    (Patient since Mon Jun 08 00:00:00 MDT 2015)

I was very satisfied with the service, very professional !!!


Reply

Thanks for the 5 star review!

StarStarStarStarStar good experience  —    (Patient since Mon Jun 01 00:00:00 MDT 2015)

Had a very good experience and the staff was very helpful to me the next day when I went by after hours with an issue I had.


Reply

Glad to hear that you had a good experience, and we always try go the extra mile for our patients.

StarStarStarStarStar I was very pleased on my visit —    (Patient since Thu May 28 00:00:00 MDT 2015)

I was very pleased on my visit. I received excellent customer service and will recommend family and friends if they need an optometrist.


Reply

Thank you so much, we appreciate the referrals!

StarStarStarStarStar This was a very professional experience —    (Patient since Fri May 29 00:00:00 MDT 2015)

This was a very professional experience


Reply

We try to be thorough and professional.

StarStarStarStarStar Best experience at an eye doctors office that I have ever had. Thank you! —    (Patient since Wed May 27 00:00:00 MDT 2015)

Best experience at an eye doctors office that I have ever had. Thank you!


Reply

Wow! Thank for the great review. :-)

StarStarStarNo StarNo Star The lady that called us back and performed tests was very unfriendly in my opinion —    (Patient since Wed May 13 00:00:00 MDT 2015)

The lady that called us back and performed tests was very unfriendly in my opinion. My boys had never been to the eye dr before and she didn't make it very comfortable for them. She dialated my eyes as well as my 6 year olds. The drops sting upon insertion so naturally my son began to cry and he was told to stop that it doesn't hurt that bad. I don't feel that's appropriate. I also wish I was informed that dialtion was standard. By the time I realized what she was putting in my eyes it was too late. I prefer not to have my eyes dialated when I have to drive home and even though she said it would make things close up blurry, it still gave me a headache and it didn't wear off for at least 4 hours. I had a hard time even picking out frames after wards. If the first assistant would have been friendlier and a little more sympathetic to my children I would rate it a 5. The front desk lady is AWESOME! The dr was really nice as well.


Reply

We are very sorry that your experience was not up to our standards. Drops can be unpleasant and one reason why we offer optomap photos instead of dilation for a small fee. You should have been presented with the option for the photos, and we will research this incident to make sure procedures were followed. Thank you for bringing this to our attention.

StarStarStarStarStar First-time patient, great experience. —    (Patient since Mon May 11 00:00:00 MDT 2015)

First-time patient, great experience.


Reply

Glad to hear it.

StarStarStarStarStar Very professional compared to some doctor's offices I visited in the past. Thanks ! —    (Patient since Mon May 11 00:00:00 MDT 2015)

Very professional compared to some doctor's offices I visited in the past. Thanks !


Reply

We try to treat to people the way that we want to be treated.

StarStarStarStarStar We like your staff and Dr. Cass, so now we have the whole family there....Thanks  —    (Patient since Mon May 11 00:00:00 MDT 2015)

We like your staff and Dr. Cass, so now we have the whole family there....Thanks


Reply

Thank you so much for the kind words.

StarStarStarStarStar Excellent! We had to wait longer than usual but dr —    (Patient since Fri May 08 00:00:00 MDT 2015)

Excellent! We had to wait longer than usual but dr.cass aplogized for the wait as soon as he saw us.he was very mindful of our time and did a fast but thorough exam.


Reply

Thank you for understanding, and thank you for the 5 star review despite the wait.

StarStarStarStarStar Although, I had to wait awhile, I completely understand that things do happen and sometimes our... —    (Patient since Tue Apr 07 00:00:00 MDT 2015)

Although, I had to wait awhile, I completely understand that things do happen and sometimes our day doesn't always go as planned.


Reply

Thank for understanding and thank you for the 5 star review despite the wait.

StarStarStarStarStar Beautiful office and friendly staff! —    (Patient since Mon May 04 00:00:00 MDT 2015)

Beautiful office and friendly staff!


Reply

Thank you so much for the great review!

StarStarStarStarStar It was a wonderful experience, I left there with contacts so sharp I couldn't even tell I had them... —    (Patient since Fri May 01 00:00:00 MDT 2015)

It was a wonderful experience, I left there with contacts so sharp I couldn't even tell I had them in . Such a happy customer .


Reply

We utilize the latest technology and the newest lenses to help us provide the clearest and most comfortable contact lenses possible.

StarStarStarStarStar Everyone is always so nice and it is great to go to the doctor office and see the same faces are... —    (Patient since Thu Nov 20 00:00:00 MST 2014)

Everyone is always so nice and it is great to go to the doctor office and see the same faces are still there. That says something about the doctors in the practice. Keep up the great job!


Reply

We have a very low staff turnover, we try to hire the best and treat them well so they don't leave. :-)

StarStarStarStarStar Thanks for helping me find some cool glasses for school and sports! My friends are going to love... —    (Patient since Fri Apr 17 00:00:00 MDT 2015)

Thanks for helping me find some cool glasses for school and sports! My friends are going to love them!


Reply

That's our goal, we want you to see well and look great!

StarStarStarStarStar Great experience. Thanks so much!! —    (Patient since Wed Apr 15 00:00:00 MDT 2015)

Great experience. Thanks so much!!


Reply

Thank you for the great review!!

StarStarStarStarStar We love it here and staff is really good with my 4 year old I'm always impressed when I walk in... —    (Patient since Mon Apr 13 00:00:00 MDT 2015)

We love it here and staff is really good with my 4 year old I'm always impressed when I walk in the doors! Thank you from the Viator's


Reply

We love families and kids, it's in our name!

StarStarStarStarStar Overall great experience —    (Patient since Fri Apr 10 00:00:00 MDT 2015)

Overall great experience. All the staff from the receptionist to Dr Cass were all professional, attentive and knowledgable.


Reply

We think we have the best staff. :-)

StarStarStarStarStar To the eye doctor  —    (Patient since Tue Mar 24 00:00:00 MDT 2015)

The environment was good and everyone was friendly and answer questions.


Reply

We are pleased to hear you had a great experience.

StarStarStarStarStar My visit  —    (Patient since Tue Mar 31 00:00:00 MDT 2015)

Thank you for the excellent care given to me during my visit. Dr. Cass your staff did a wonderful job and there wasn't any wait time at all. The staff was very courteous and polite. I will recommend your office to my friends. Thank you again.


Reply

Thank you so much for the referrals.

StarStarStarStarStar The lady who helped me pick out my new frames was very helpful and friendly! —    (Patient since Tue Mar 24 00:00:00 MDT 2015)

The lady who helped me pick out my new frames was very helpful and friendly!


Reply

We have great opticians who love their job and love making people look great in their new glasses.

StarStarStarStarStar Dr. Cass is the best!!! —    (Patient since Fri Mar 13 00:00:00 MDT 2015)

Dr. Cass has been my doctor for several years. Wonderful doctor! His staff is always friendly and helpful.


Reply

Thank you so much for the kind words

StarStarStarStarStar This was my first vist and I was not disappointed at all. I am sure I will be a long time patient —    (Patient since Mon Mar 02 00:00:00 MST 2015)

This was my first vist and I was not disappointed at all. I am sure I will be a long time patient. My husband is even thinking of moving to your office now.


Reply

Wow thank you for the great review!

StarStarStarStarStar It would have been nice to know prior to my daughters appointment that she wasn't going to see Dr —    (Patient since Tue Mar 10 00:00:00 MDT 2015)

It would have been nice to know prior to my daughters appointment that she wasn't going to see Dr. Cass. Instead we saw Dr. Fracht. Which everything turned out fine it was a pleasure to meet him he was very thorough. Just in the the future I would appreciate the heads up. This is one reason why I choose Beaumont Family Eyecare, knowing that we will always have the same physician.


Reply

We are very sorry about the miscommunication. Dr. Fracht often fills in for Dr. Cass when Dr. Cass is out of town. We are usually very careful to let patients know about this, but obviously in your case we failed to follow our own policy. We apologize for this and are glad that you had a great experience regardless and thank you for the 5 star review. Dr. Fracht is an excellent doctor who is very caring and thorough. However please know that you can request a specific doctor at any future visit.

StarStarStarStarStar Honestly the place is so nice I was planning it to be my future house so sorry ahead of time if I... —    (Patient since Wed Mar 04 00:00:00 MST 2015)

Honestly the place is so nice I was planning it to be my future house so sorry ahead of time if I buy you guys out..


Reply

Thank you so much for the kind words, but how about we give you the name of the designer instead :-) Stephanie Cass with Interior Innovations, Inc.

StarStarStarStarStar Friendly staff and very helpful with questions regarding insurance coverage.  —    (Patient since Mon Mar 02 00:00:00 MST 2015)

Friendly staff and very helpful with questions regarding insurance coverage.


Reply

We know insurance can be a pain, so we try to help our patients through it by simplifying the process and maximizing your benefits.

StarStarStarNo StarNo Star I was not informed that I would have my eyes dialated and tech just placed eye drops in my eyes... —    (Patient since Tue Feb 24 00:00:00 MST 2015)

I was not informed that I would have my eyes dialated and tech just placed eye drops in my eyes with no explanation of what she was going to do. The doctor himself was great! After I left I could not even see clear enough to drive, so I struggled to make it home with unclear vision! So, no I didn't receive any glasses after the dialation process.


Reply

Thank you for the feedback, we are very disappointed to hear that you did not love your visit. Dilation is a "consented" procedure so our staff is trained to explain the procedure and obtain consent BEFORE instilling any diagnostic drops. I am not sure what happened in your situation, and is clearly not in line with our practice policy. We will investigate this matter and make sure the situation is taken care of.

StarStarStarStarStar Beautiful, well designed facility with excellent service —    (Patient since Fri Feb 27 00:00:00 MST 2015)

Beautiful, well designed facility with excellent service. Lovely experience! Thought I was in Houston, instead of Beaumont.


Reply

Thank you for the kind words. Beaumont is a great town and can be a great place for care too!

StarStarStarStarStar My experience yesterday was more than I have ever experienced in a doctor setting —    (Patient since Thu Feb 26 00:00:00 MST 2015)

My experience yesterday was more than I have ever experienced in a doctor setting. It was very professional, and all staff was very polite and very educated in what they were doing. The doctor was very polite and well educated in what he was doing and educated me on what he thought that I needed to do. I was very pleased and now I have a place that I can get my eyes examined every year. Thank you all for a very awesome experience.


Reply

Thank you for the awesome review!

StarStarStarStarStar Trusting My Eye Care to Dr. Fracht —    (Patient since Mon Feb 23 00:00:00 MST 2015)

Dr. Fracht has cared for my vision for many years and has always made me feel that my health is as important to him as it is to me..that's just the way he is. My eyesight is vital to me, so I will continue to rely on the one doctor I trust. He is extremely thorough, explains during the exam what he is finding and takes as much as time as I need to answer my questions. Ms. Freda, Dr. Fracht's assistant, has been with him for a very long time and she is compassionate and knowledgable, like an extension of his right arm!


Reply

Dr Fracht is very caring and thorough. You are in great hands with him.

StarStarStarStarStar Loved the eyeglass lady —    (Patient since Tue Feb 17 00:00:00 MST 2015)

Loved the eyeglass lady. She was honest, very helpful, humorous and made me feel very confident about the way I looked in my selection. We laughed and enjoyed each other's company as if we were old friends. What an enjoyable experience. The office felt very cozy & quite stylish. A unique & totally different experience in eye care in a very good way. Would give my highest recommendation to anyone looking for quality care & personal attention to detail.


Reply

Wow! We love what we do, and we love it when when our patients notice. So glad you felt that way.

StarStarStarStarStar Visit was great! However, better return time for glasses would be appreciated —    (Patient since Tue Feb 10 00:00:00 MST 2015)

Visit was great! However, better return time for glasses would be appreciated. 7-10 is a long time to wait for glasses when most places offer faster service. Some same day or next day.


Reply

Thank you for the kind words, the 5 star rating, as well as the honest feedback. We are always trying to improve our service, but we actually do already have 1 day service. Unfortunately the insurance plan you have, requires that we send the glasses to their lab (they will not allow us to make the glasses in our office). The insurance lab is much slower, and while that is not a surprise it does frustrate us as much as it frustrates you.

StarStarStarStarStar Very pleasant visit and would recommend family as well as friends to make their appointment here. —    (Patient since Thu Feb 12 00:00:00 MST 2015)

Very pleasant visit and would recommend family as well as friends to make their appointment here.


Reply

Thank you for the kind words and the referrals.

StarStarStarStarStar Very pleasant experience. —    (Patient since Wed Feb 04 00:00:00 MST 2015)

I felt the first person I saw after I checked in was not as friendly as the rest of the staff. She was not rude but it was like she was having a bad day. Other than that my experience was great.


Reply

Thank you for the 5 star rating despite the issue that you experienced. We try to hire staff with great attitudes and the ability to deal with the busy environment, but even sometimes they get overwhelmed. We apologize that we did not exceed your expectations in all aspects of the visit and pledge to do better the next time. Thank you for the feedback.

StarStarStarStarStar Waited only 5-6 minutes past my appt time. All staff members were very profesional and friendly —    (Patient since Mon Feb 02 00:00:00 MST 2015)

Waited only 5-6 minutes past my appt time. All staff members were very profesional and friendly. Dr Cass is the best!


Reply

We try to be efficient and thorough. :-)

StarStarStarStarStar I could hang out here forever, like it was my job or something. —    (Patient since Fri Jan 30 00:00:00 MST 2015)

I could hang out here forever, like it was my job or something.


Reply

:-)

StarStarStarStarStar It's a great place with great people and I really like Dr. Cass. So glad we found you! —    (Patient since Mon Jan 26 00:00:00 MST 2015)

It's a great place with great people and I really like Dr. Cass. So glad we found you!


Reply

Thank you for the kind words.

StarStarStarStarStar Courteous and friendly staff. Physician was as well and I felt extrememly well cared for —    (Patient since Wed Jan 28 00:00:00 MST 2015)

Courteous and friendly staff. Physician was as well and I felt extremely well cared for


Reply

We are glad you enjoyed the experience.

StarStarStarStarStar Have no issues and would recommend to anyone I know ! —    (Patient since Mon Jan 26 00:00:00 MST 2015)

Have no issues and would recommend to anyone I know !


Reply

Thank you for the referrals, that is the best way for us to grow.

StarStarStarStarStar THE BEST DOCTOR AND STAFF IN THE REGION! —    (Patient since Tue Jan 20 00:00:00 MST 2015)

THE BEST DOCTOR AND STAFF IN THE REGION!


Reply

WOW! Thank you.

StarStarStarStarStar Everyone was very professional and thorough —    (Patient since Fri Jan 23 00:00:00 MST 2015)

Everyone was very professional and thorough. My experience was very positive and I will refer others here!


Reply

thank you for the kind words and referrals.

StarStarStarStarStar eye exam —    (Patient since Thu Jan 22 00:00:00 MST 2015)

Everyone was very friendly and everything was done in a timely manner.


Reply

Thank you for the kind words.

StarStarStarStarStar Customer service is very important to me —    (Patient since Mon Jan 19 00:00:00 MST 2015)

Customer service is very important to me. I drive to your facility over an hour bypassing several others. I feel the doctor cares about his patients and isn't just going through the motions. I was referred by a former coworker and am glad I gave it a try.


Reply

Customer service is our priority too. We are glad that you felt well cared for.

StarStarStarStarStar I have been to several eye care facilities.  —    (Patient since Fri Jan 16 00:00:00 MST 2015)

I have been to several eye care facilities. The Experience I had at the Beaumont Family eye care was the best experience I have ever had. The people and the atmosphere is very good. I would definitely recommend family members and friends.


Reply

Thank you so much for the kind words.

StarStarStarStarNo Star I wasnt told what my prescription was for either eye.  —    (Patient since Wed Jan 14 00:00:00 MST 2015)

I wasnt told what my prescription was for either eye and it was not on the paperwork I received. It just said myopia and astigmatism.


Reply

Thank you for the feedback and we apologize for the misunderstanding. Our policy is to provide you with an eyeglass and/or contact lens prescription at check out. If we failed to do so, that is not our policy and we apologize. You can pick up a copy anytime, or you can contact our office and we can give you secure online access to your record so that you can access your entire record (including eyeglass and contact lens prescriptions) anytime.

StarStarStarStarStar The staff was friendly. The wait was short. The dr. took his time and went over his findings —    (Patient since Wed Jan 14 00:00:00 MST 2015)

The staff was friendly. The wait was short. The dr. took his time and went over his findings. They have a nice selection of eyewear & even ordered some they thought I would like.


Reply

We are glad you had such a great experience.

StarStarStarStarStar Thank you Dr. Cass for your gentle and great care —    (Patient since Wed Oct 15 00:00:00 MDT 2014)

Thank you Dr. Cass for your gentle and great care


Reply

You are welcome, we truly care for our patients.

StarStarStarStarStar Everything went well staff and doctor was professional and courteous. —    (Patient since Tue Jan 13 00:00:00 MST 2015)

Everything went well staff and doctor was professional and courteous.


Reply

Glad you had a great experience.

StarStarStarStarStar It was quick, and a good experience. —    (Patient since Mon Jan 12 00:00:00 MST 2015)

It was quick, and a good experience. The doctor was patient, and answered all the questions I had.


Reply

We try to be efficient and thorough.

StarStarStarStarNo Star I would have appreciated it if the young lady that dilated my eyes 👀 would have told me about the... —    (Patient since Wed Jan 07 00:00:00 MST 2015)

I would have appreciated it if the young lady that dilated my eyes 👀 would have told me about the cost,instead of just asking me if I had insurance. I have blue cross ppo,and Davis vision. When I we to check out the young lady said 70.00 which I was not prepared to pay. I had my 20.00 co pay. I am a nurse,and a licensed insurance agent. So I did not get my Rx for my glasses 👓 because I left a balance,which I will be paying 02/16/15.Thanks.


Reply

We apologize for the confusion. There is never an extra charge for dilation, the extra charge was related to deductibles which tend to be higher at beginning of the year. We are very frustrated by insurance plans as well and wish the process was less confusing for everyone.

StarStarStarStarStar I stopped by unannounced and they got me right in with Dr. KASS. —    (Patient since Mon Jan 05 00:00:00 MST 2015)

I stopped by unannounced and they got me right in with Dr. KASS.


Reply

Appointments are best, but we try to work patients in whenever we can. We are glad we were able to help you out.

StarStarStarStarStar The experience was great. I had a thorough exam of my eyes —    (Patient since Mon Dec 29 00:00:00 MST 2014)

The experience was great. I had a thorough exam of my eyes


Reply

Thank you for the kind words

StarStarStarStarStar Everyone was nice and helpful. —    (Patient since Fri Dec 19 00:00:00 MST 2014)

Everyone was nice and helpful.


Reply

We think we have the best staff at Beaumont Family Eye Care

StarStarStarStarStar Great experience, was patient with me while trying on contacts.  —    (Patient since Fri Dec 19 00:00:00 MST 2014)

Great experience, was patient with me while trying on contacts.


Reply

Shanna and Sam are very patient and both remember what is was like when they were trying to learn how to wear contact lenses. We are glad you had a great experience.

StarStarStarStarStar suggestion to clean up the intraocular pressure in the presence of patient before testing  —    (Patient since Mon Dec 15 00:00:00 MST 2014)

suggestion to clean up the intraocular pressure in the presence of patient before testing


Reply

We appreciate the feedback and take infection control very seriously. The instrument tip is cleaned with isopropyl alcohol AFTER use on every patient to allow the alcohol to dry completely before the next use. Please feel free to ask any staff member to re-clean any instrument you are concerned amount.

StarStarStarStarStar I.. —    (Patient since Mon Dec 08 00:00:00 MST 2014)

I was very pleased from the first person that greeted me to the physician and everyone in between and at thee end with fitting my glasses..


Reply

Thank you for the kind words.

StarStarStarStarStar This is the first time I have ever been seen at my actual appointment time —    (Patient since Mon Dec 08 00:00:00 MST 2014)

This is the first time I have ever been seen at my actual appointment time. I use to go to another eye doctor & I would always be in their office for 2 to 3 hours. The staff were really nice & Dr. Cass was really nice. I will be going back & I would recommend Dr. Cass to anyone who wanted referral to a good eye doctor.


Reply

We try very hard to stay on schedule. We are able to do so most of the time, and are glad we were able to do so for you.

StarStarStarStarStar Very good and professional —    (Patient since Mon Dec 08 00:00:00 MST 2014)

Very good and professional


Reply

Thank you for the kind words.

StarStarStarStarStar We spend alot of time out of the Beaumont area and have had to go to other optometrists throughout... —    (Patient since Fri Dec 05 00:00:00 MST 2014)

We spend alot of time out of the Beaumont area and have had to go to other optometrists throughout the states when we needed eye checks and could not get back to Beaumont. I have never found an optometrist before or since I have seen Dr Cass who can get bifocal contact lenses RIGHT!!! He is absolutely the best...Thank you...your staff and new building are awesome as well. Great job.


Reply

Thank you so much for the amazing review!

StarStarStarStarStar Lovely office. Staff helpful. Dr. Cass very informative. 5 stars! —    (Patient since Fri Dec 05 00:00:00 MST 2014)

Lovely office. Staff helpful. Dr. Cass very informative. 5 stars!


Reply

Thank you for the kind words.

StarStarStarStarStar I had a very good first visit and was pleased with the efficiency with which the office ran!... —    (Patient since Mon Dec 01 00:00:00 MST 2014)

I had a very good first visit and was pleased with the efficiency with which the office ran! Thanks


Reply

We try to be efficient, thorough, and friendly.

StarStarStarStarStar I had a great first experience,but I didn't get my samples Dr —    (Patient since Mon Nov 24 00:00:00 MST 2014)

I had a great first experience,but I didn't get my samples Dr.Patel said he was going to give to me.


Reply

We apologize for the confusion, you are welcome to stop by at any time and pick up a free sample.

StarStarStarNo StarNo Star 1st dental visit —    (Patient since Mon Nov 24 00:00:00 MST 2014)

Nothing above the ordinary.


Reply

It appears this was posted on the wrong site in error (there is a dental office near us)

StarStarStarStarStar Thank you! You were all very kind and professional. —    (Patient since Wed Nov 12 00:00:00 MST 2014)

Thank you! You were all very kind and professional.


Reply

Thank you for the kind words.

StarStarStarStarStar They were fantastic at making my 6 year old son feel comfortable —    (Patient since Thu Nov 13 00:00:00 MST 2014)

They were fantastic at making my 6 year old son feel comfortable. He was extremely nervous about everything, but they put him right at ease.


Reply

Many of our staff have young children and we try to treat your children as we would our own.

StarStarStarStarStar great doctor! —    (Patient since Thu Nov 13 00:00:00 MST 2014)

Really loved my visit he is very patient and kind hearted best doctor visit ever! Will come back for more eye care needs!


Reply

Wow thank you for the enthusiastic review!

StarStarStarStarStar Like Dr. Cass & staff —    (Patient since Mon Nov 10 00:00:00 MST 2014)

My wife went here a year ago and raved about it. Glad I let her make me an appointment. Much better than the last place I used to go.


Reply

Thank you so much, we try hard to be the best.

StarStarStarStarStar Highly recommend —    (Patient since Mon Nov 10 00:00:00 MST 2014)

I'm so glad I found this place a year ago. Won't go anywhere else.


Reply

Thank you for the loyalty.

StarStarStarStarStar I was looking for an eye doctor for the family —    (Patient since Tue Nov 04 00:00:00 MST 2014)

I was looking for an eye doctor for the family. LOVE this eye doctor and his STAFF!! We had been to another doctor that had not been very patient with the children or the questions I had after our visit. So I set out to find one and glad I found Dr.Cass and his staff!


Reply

Thank you so much for the kind words. We think we have the best staff.

StarStarStarStarStar Everybody was helpful and friendly. Wouldn't change a thing and have no complaints —    (Patient since Wed Nov 05 00:00:00 MST 2014)

Everybody was helpful and friendly. Wouldn't change a thing and have no complaints


Reply

We are happy to hear had a great experience.

StarStarStarStarStar I did not feel like cattle herded through a building, each person that I contacted was... —    (Patient since Mon Nov 03 00:00:00 MST 2014)

I did not feel like cattle herded through a building, each person that I contacted was friendly,professional and listened to me. I felt like I was their only patient and that doesn't happen at other doctor offices.


Reply

We have found that we can use new technology and well trained staff to be efficient and on time without compromising high quality care. We are glad that you felt the way you did, it makes us feel good to know that our process worked well for you.

StarStarStarStarStar I feel Dr Fracht listens to my family members and me taking our concerns and questions seriously... —    (Patient since Fri Oct 31 00:00:00 MDT 2014)

I feel Dr Fracht listens to my family members and me taking our concerns and questions seriously while still being friendly and professional.


Reply

Dr. Fracht is very attentive and thorough. He truly cares about his patients.

StarStarStarStarStar The doctor was very thorough when he checked my vision and explained the changes with my vision.  —    (Patient since Tue Oct 28 00:00:00 MDT 2014)

The doctor was very thorough when he checked my vision and explained the changes with my vision. He went so far as to show me the difference in my old prescription vs my new prescription. Thank you for being attentive!


Reply

We always try to compare your old prescription (we use an advanced auto lensometer to measure you eyeglasses precisely) to measurements of your eyes (we use an auto-refractive to measure your eyes refractive state) and then compare both of these measurements to choices that you make during the refraction part of your examination. We find that comparing all of these measurements gives us a much more precise range for your new prescription and ultimately means a better pair of glasses for you.

StarStarStarStarStar We both felt very comfortable at our appts —    (Patient since Tue Oct 21 00:00:00 MDT 2014)

We both felt very comfortable at our appts. yesterday and are looking forward to getting our new glasses and lens


Reply

We are sure that you will love your glasses as much as you enjoyed the exam.

StarStarStarStarStar I am glad that he explained the need for the future tests —    (Patient since Fri Oct 17 00:00:00 MDT 2014)

I am glad that he explained the need for the future tests. I will have other questions when those are completed. The staff was very friendly and made you feel welcome. Sometimes I think doctors forget the importance of their staff and this office definitely has that covered.


Reply

We always take the time to explain any conditions found as well as any tests required. We feel that patients who are informed about and involved in their own care tend to have better outcome and less vision loss.

StarStarStarNo StarNo Star I had trouble getting my prescription —    (Patient since Tue Oct 14 00:00:00 MDT 2014)

I had trouble getting my prescription. The perscription was put in electronically and it did not get to cvs. The staff said that this has happened before but did not seem to feel that was an issue that needed to be fixed. I feel the staff should look into working with the pharmacys to see how this could be fixed.


Reply

I apologize for the error, which should not have happened. We take eye health very seriously and use e-prescribing of medications because it is safer and more accurate than written prescriptions. However, a recent update to a national e-prescribe system has created an error with our software that has caused a few prescriptions to be rejected by the e-prescribe system. We are aware of the error and have contacted our software vendor to fix it. They are working on a fix and we are closely monitoring our system for rejected prescriptions. I believe this may have been what the staff was referencing and I regret that were given the impression that it is not a priority, because it definitely is a priority for us. In the meantime, if you need anything please do not hesitate to contact us.

StarStarStarStarStar The most thorough eye exam I've ever had.  —    (Patient since Tue Oct 14 00:00:00 MDT 2014)

The most thorough eye exam I've ever had.


Reply

We try to be very thorough, we want your eyes to be healthy for years to come.

StarStarStarStarStar Great experience in office —    (Patient since Wed Oct 08 00:00:00 MDT 2014)

Great experience in office. Called for the appointment, asked questions, and afterwards more money was required than discussed over the phone. It was more than a $150.00 difference.


Reply

Thank you for the kind words, and I apologize for the discrepancy in fees. We try very hard to provide patients with an accurate estimate of out of pocket expenses based on pre-authorized approvals from insurance providers. Unfortunately recent changes in healthcare legislation are making this much more complicated to estimate accurately. Those same changes are also causing increased costs to patients and lower reimbursements to providers. The amount you mention is definitely a large error in quoted fees and should not have happened. We will look at your plan specifically and try to prevent similar errors in the future.

StarStarStarStarStar Very friendly staff! The doctor was amazing. He was and patient and personable. —    (Patient since Fri Oct 10 00:00:00 MDT 2014)

Very friendly staff! The doctor was amazing. He was and patient and personable.


Reply

We try to be friendly, thanks for noticing!

StarStarStarStarStar Very friendly staff! The doctor was amazing —    (Patient since Fri Oct 10 00:00:00 MDT 2014)

Very friendly staff! The doctor was amazing. He was and patient and personable with myself and my 3 children.


Reply

Thanks for the kind words.

StarStarStarStarStar It was a great experience, everything was handled very well!  —    (Patient since Thu Oct 09 00:00:00 MDT 2014)

It was a great experience, everything was handled very well!


Reply

We like to hear that.

StarStarStarStarStar I vote Beaumont Family Eye Care as #1 in Texas!  —    (Patient since Wed Oct 08 00:00:00 MDT 2014)

This was by far the best experience I've had at an eye doctor in quite some time. From the phone call I made to set up the appointment to walking out the door after the appointment itself, it was a pleasure dealing with everyone. Every employee I came in contact with was friendly and knowledgeable and made me feel welcome. Dr. Cass took time to explain things in a way that was easy to understand without making me feel ignorant. He also listened to my questions and concerns and answered them as well. I was pleasantly surprised with the entire office and the atmosphere was incredible too. I would recommend (and already have) this office to anyone. Keep up the great work and thank you for taking care of my family and I.


Reply

Wow! Thanks and we would like to cast the same vote! :-)

StarStarStarStarStar I always have a great experience with Dr. Cass and his staff —    (Patient since Mon Oct 06 00:00:00 MDT 2014)

I always have a great experience with Dr. Cass and his staff. Going to this doctor's office is by far my favorite doctor to go to!


Reply

Glad to hear that, we try to remove the unpleasant things (no air puffs!, and option of photos instead of drops in some cases!)

StarStarStarStarStar I was on my lunch and didn't have alot of time to wait —    (Patient since Thu Oct 02 00:00:00 MDT 2014)

I was on my lunch and didn't have alot of time to wait


Reply

Glad we were able to get you in and out fast, we try to be efficient.

StarStarStarStarStar You have such a wonderful staff, Dr —    (Patient since Wed Oct 01 00:00:00 MDT 2014)

You have such a wonderful staff, Dr. Cass - and of course I do so appreciate how you saved me from an unnecessary cornea transplant 5 years ago. I will always remember that about you.


Reply

Thank you very much, we try to treat every patient the same we would treat family and we definitely would not want family to have unnecessary surgery.

StarStarStarStarStar Everything went great, staff were friendly, keep up the good work. —    (Patient since Tue Sep 30 00:00:00 MDT 2014)

Everything went great, staff were friendly, keep up the good work.


Reply

Thank you, we are always striving to be better.

StarStarStarStarStar Very good experience , very nice facility,  —    (Patient since Tue Sep 30 00:00:00 MDT 2014)

Very good experience , very nice facility,


Reply

Thank you, Dr. Cass' actually wife designed the building and did all the interior design.

StarStarStarStarStar Staff is wonderful and very professional.  —    (Patient since Tue Sep 30 00:00:00 MDT 2014)

Staff is wonderful and very professional.


Reply

Thank you for the kind words.

StarStarStarStarStar It was great. Definitely looking forward to going back! —    (Patient since Mon Sep 21 00:00:00 MDT 2015)

It was great. Definitely looking forward to going back!


Reply

That makes us happy to hear. :-)

StarStarStarStarStar My visit and exam etc. was good. Everyone was helpful and friendly.  — 

My visit and exam etc. was good. Everyone was helpful and friendly.


Reply

We think our staff is very friendly too.

StarStarStarStarStar Dr —    (Patient since Mon Nov 09 00:00:00 MST 2015)

Dr. Cass, It has been two years since I have been in your office and I must say that your staff continues to be a class act! I wish I was better at remembering names so I could give them each a shout out......Just know that their awesome attitudes play a part when I refer you to friends. Treat them to lunch.....they deserve it!


Reply

Thank you so much, and we review all reviews at every staff meeting so no way I getting out of buying them a free lunch now. :-)

StarStarStarStarStar Beautiful office and Dr Cass was very cordial and friendly, as well as the office staffI'm... —    (Patient since Wed Oct 15 00:00:00 MDT 2014)

Beautiful office and Dr Cass was very cordial and friendly, as well as the office staff I'm glad I made the change .


Reply

Thank you fro the kind words.

StarStarStarStarStar The best eye exam I've ever had. Will be back!!! —    (Patient since Fri Sep 16 00:00:00 MDT 2016)

The best eye exam I've ever had. Will be back!!!


Reply

Wow!

StarStarStarStarStar The only thing I would change about my experience is I would have liked it more if they would have... —    (Patient since Thu Oct 01 00:00:00 MDT 2015)

The only thing I would change about my experience is I would have liked it more if they would have asked ahead of time if I was ok with seeing a different doctor other than Dr. Cass. I really liked the new eye doctor but I would have preferred Dr. Cass do my eye exam since that's the reason I keep going back to this eye doctor each year. I think he does a great job and she didn't seem to confident in what she was doing quite yet. Also the lady who helps out with getting your glasses all set up is great. She is very helpful and very friendly.


Reply

I apologize if the staff did not make it clear who you were seeing. Dr. Lera. she is a great doctor, very thorough, kind and patient. We get great reviews on her, and she absolutely knows what she is doing, but since she is new to the office, she is still getting the hang of the software and procedures. Please know that you can always request any doctor you want at our office. In fact a few have started requesting her instead of me! LOL.

StarStarStarStarStar Staff and Doctor very pleasant and explained everythingso that we could understand — 

Staff and Doctor very pleasant and explained everything so that we could understand. Office very clean and neat. Will be returning. Beverly Seals and Beatrice Cole


StarStarStarStarStar It was a complete relaxing appt. Everyone was very polite and knew their job —    (Patient since Wed Sep 02 00:00:00 MDT 2015)

It was a complete relaxing appt. Everyone was very polite and knew their job. Service was delivered on time with friendly faces and smiles. There was no pressure to buy glasses there. The office is very clean and beautifully decorated. Also it was well staffed and organized.


Reply

Thanks for the kind words. You probably didn't feel and pressure because we don't believe in high pressure sales by our opticians in our optical. Our opticians work on salary not commission and their motivation is to simply provide you with options for the best eyewear for you. A copy of prescriptions are automatically printed after each exam and patients are welcome to take a prescription anywhere they want. Our goal is to have such a good selection, such good products, and such good customer service that patients don't want to take a prescription anywhere else.

StarStarStarStarStar Good Appt. —    (Patient since Fri Aug 28 00:00:00 MDT 2015)

It was a very thorough & knowledgeable exam. Every one was very nice & professional.


Reply

Thank you for the kind words

StarStarStarStarStar Everyone at the front was kind and provided all the information I needed —    (Patient since Fri Sep 11 00:00:00 MDT 2015)

Everyone at the front was kind and provided all the information I needed. The doctor answered all my questioned and I didn't feel rushed. I was very impressed with the assistance given when I was trying to decide on my frames!! I have already started recommending this location.


Reply

Thank you for the recommendations, that is the best way for us to grow.

StarStarStarStarStar We have had nothing but great service at your office!  —    (Patient since Fri Feb 05 00:00:00 MST 2016)

We have had nothing but great service at your office!


Reply

Thank you, we will try hard to keep it that way!

StarStarStarStarStar Beautiful office & polite staff! I am so glad I made the switch & I've already told my mom to... — 

Beautiful office & polite staff! I am so glad I made the switch & I've already told my mom to call you!


Reply

Thank you, placing your trust in us to care for your loved ones is quite a compliment.

StarStarStarStarStar Great people, great care, great doctors  —    (Patient since Thu Jul 30 00:00:00 MDT 2015)

I was pleasantly surprised when entering the building. The staff was welcoming and very attentive! The service was superb.


Reply

Great review. :-)

StarStarStarStarStar The lobby was clean and comfortable. The staff was courteous and professional. Dr — 

The lobby was clean and comfortable. The staff was courteous and professional. Dr. Cass was informative, friendly and knowledgeable about my condition and treatment options. I will be returning


Reply

Thank you for the kind words

StarStarStarStarStar I'm the parent of this patient as he is only 4 years old —    (Patient since Thu Jun 04 00:00:00 MDT 2015)

I'm the parent of this patient as he is only 4 years old. The staff was very friendly an made it very easy for us at the time if his appointment, even though we were there for 2 hours. This was Christian's first optometrist visit ever. I, as his mother, was so impressed that I made an appointment for myself for the following week.


Reply

We are happy to work with children of all ages. Most of our staff has children so it is easy for them to relate. We don't rush children and if the exam, special testing, or fitting of glasses requires more time, we are happy to provide it.

StarStarStarStarStar Exceptional! —    (Patient since Fri Aug 25 00:00:00 MDT 2017)

Dr Cass and staff were exceptional! Very friendly and thorough.


Reply

Thank you

StarStarStarStarStar Everyone was very nice and professional. I appreciated not have to wait but a very few minutes — 

Everyone was very nice and professional. I appreciated not have to wait but a very few minutes. I also appreciated Natalie's honesty in helping me pick new frames.


Reply

We try to be efficient and thorough. And in our optical, we don't try to sell glasses, we professionally fit glasses. If you glasses don't fit well or don't look great on you, it doesn't do any good for you or for us. We want people to ask you where you got those great glasses so you can send them to us. :-)

StarStarStarStarStar I've never had eye issues before until now —    (Patient since Tue Jan 27 00:00:00 MST 2015)

I've never had eye issues before until now. My experience during my office visit was impecalble! I was greeted at the front desk by very a professional staff, I was the take to an exam room by the nicest person who was very calming and professional. Then I was visited by Dr. Cass who was exceptionally nice and answered all of my questions. I was very pleased with my new Eye doc and his staff and I am sure you will get visits from the rest of my family because I am sending them your way. Thank you all for an awesome visit. Sandra Littles.


Reply

Thank you for the awesome referral.

StarStarStarStarNo Star Had to wait way too long. Dr Fracht and Frieda were excellent as usual —    (Patient since Wed Oct 15 00:00:00 MDT 2014)

Had to wait way too long. Dr Fracht and Frieda were excellent as usual. My rating would be 5 stars except for that.


Reply

We apologize for the wait. Dr. Fracht is very thorough and never rushes an exam. We try to schedule accordingly, but obviously missed the mark in your case. We will try to do better in the future.

StarStarStarStarNo Star Had to wait way too long. Dr Fracht and Frieda were excellent as usual —    (Patient since Wed Oct 15 00:00:00 MDT 2014)

Had to wait way too long. Dr Fracht and Frieda were excellent as usual. My rating would be 5 stars except for that.


Reply

We apologize for the wait. Dr. Fracht is very thorough and never rushes an exam. We try to schedule accordingly, but obviously missed the mark in your case. We will try to do better in the future.

StarStarStarStarStar Overall appointment experience was enjoyable and information —    (Patient since Wed Sep 09 00:00:00 MDT 2015)

Overall appointment experience was enjoyable and informational.


Reply

Thank you, we try to explain things simply and thoroughly. Informed patients are more active in their healthcare and have better outcomes.

StarStarStarStarStar Staff was prompt, courteous, and professional. Definitely a good experience.  —    (Patient since Thu Oct 16 00:00:00 MDT 2014)

Staff was prompt, courteous, and professional. Definitely a good experience.


Reply

Glad to hear that.

StarStarStarStarStar The girl (forgot her name) who helped me with my new glasses was great...and fun to work with! — 

The girl (forgot her name) who helped me with my new glasses was great...and fun to work with!


Reply

Natalie is definitely fun to work with. She loves her job and her laughter can often be heard throughout the office, it's a very pleasant sound.

StarStarStarStarStar FIrst Time Visit — 

This was our first visit going to Dr. Cass's office. It was a great experience.


Reply

Glad to hear that.

StarStarStarStarStar My experience — 

The staff is very friendly and inviting. The exam process went by well. Afterwards I wasn't really sure on what was to take place. I was giving trial contacts and a suggested prescription. In past experiences I was told what my vision was per eye and given options on looking into get new glasses. Or maybe Mr. Cass didn't think I needed new glasses. I wasn't sure.


Reply

Thank you for the feedback. We apologize if we did not make your exam results and your options clear. Our policy is to finish each exam by explaining your eye health, your prescription needs, and giving you written recommendations for eyewear customized for you. I am not sure why this did not happen in your case but we will look into it, thank you for brining it to our attention. We will have Dr. Cass call you to discuss your results.

StarStarStarStarStar It was my first eye exam and everyone was very friends and very descriptive over the process . —    (Patient since Wed Jun 24 00:00:00 MDT 2015)

It was my first eye exam and everyone was very friends and very descriptive over the process .. Very pleasant exam ! Thanks ;)


Reply

Your welcome, glad to hear that we took care good care of you.

StarStarStarStarStar very helpful staff, especially at checkout with insurance problem, above and beyond customer... —    (Patient since Thu Feb 04 00:00:00 MST 2016)

very helpful staff, especially at checkout with insurance problem, above and beyond customer service, greatly appreciated


Reply

We try very hard to hire great staff for the front desk and tell them to treat patients like they would like to be treated. Glad to hear they did that for you. :-)

StarStarStarStarStar Contacts... —    (Patient since Mon Jul 06 00:00:00 MDT 2015)

Even though my prescription didn't change I did not get a new pair of contacts when I left. When your prescription changes you get a new pair I know that's built in to the cost of the visit so did I get cheated or not?


Reply

I am very sorry to hear that. Every patient is supposed to gets a pair of diagnostic lenses with a contact lens fit EVEN if the prescription did not change. I am not sure why we fell short of our standards in your case, but we will get a new pair for you. Please let us know if there is anything that we can do, and THANK YOU for the 5 star review in spite of our lapse in service. We will correct this for you.

StarStarStarStarStar I did not understand why I had to pay the contact lens fee when I already used them —    (Patient since Mon Jan 19 00:00:00 MST 2015)

I did not understand why I had to pay the contact lens fee when I already used them. All that was done was I out them in and I was asked if they felt alright and that was it.


Reply

A contact lens exam includes measurement of corneal curvature, measurement of prescription, assessment of ocular health, a pair of diagnostic lenses, a case, cleaning solution, and unlimited follow up visits at no charge for 1 year. We try to integrate all the tests and measures with the complete exam and I can understand how you might not have realized all that was done. If you have any concerns please know that you are welcome to return for follow up visits at any time without charge.

StarStarStarStarStar Review —    (Patient since Mon Jun 22 00:00:00 MDT 2015)

I waited 55 mins to see the Dr :(


Reply

Thank you for the feedback and we apologize for the wait. We strive very hard to stay on schedule, but that cannot always happen due to emergency walk ins or complicated cases. We realize this is not your problem, so please accept our apologies and know that we will try to do better next time.

StarStarStarStarStar Great Experience —    (Patient since Tue Jul 14 00:00:00 MDT 2015)

Things couldn't have gone better here. The doctor and nurses were very friendly and helpful. Dr. Cass explained everything to where I had a real understanding of what was going on. Definitely would recommend to others.


Reply

Thank you so much that is the best compliment we could get.

StarStarStarStarStar My visit was a very good one and I am so thankful to have Dr —    (Patient since Thu Nov 20 00:00:00 MST 2014)

My visit was a very good one and I am so thankful to have Dr. Cass as my Eye Doctor and the gentleman that fitted the glasses for me was very helpful. The receptionist was very pleasant also.


Reply

Thank you for the kind words

StarStarStarStarStar Great Job —    (Patient since Fri May 06 00:00:00 MDT 2016)

Everyone is always helpful and friendly.


Reply

We try. :-)

StarStarStarStarStar Great place, great optometrist!! —    (Patient since Thu Jan 07 00:00:00 MST 2016)

Loved the service and they made everything simple.


Reply

Awe, thank you for the kind words

StarStarStarStarStar friendly staff great experience —    (Patient since Wed Jun 24 00:00:00 MDT 2015)

The staff was very friendly and I enjoyed my experience


Reply

We hire friendly people and tell them to treat patients like they would want to be treated. Thank you for the kind words.

StarStarStarStarStar Dr. Fracht and Frieda have taken care of my eye needs for years and I trust and appreciate them. —    (Patient since Mon Jan 05 00:00:00 MST 2015)

Dr. Fracht and Frieda have taken care of my eye needs for years and I trust and appreciate them.


Reply

Dr. Fracht has been a great addition

StarStarStarStarStar It would be nice if when ordering glasses the assistant would explain the fee for each additional... —    (Patient since Mon Oct 12 00:00:00 MDT 2015)

It would be nice if when ordering glasses the assistant would explain the fee for each additional item.


Reply

That is absolutely our policy and I am disappointed that it did not happen in your case, we will definitely speak to our staff about this. Thank you for bringing it to our attention

StarStarStarStarStar Excellent Facility; Kind and Competent Doctors —    (Patient since Mon Aug 17 00:00:00 MDT 2015)

Excellent Facility; Kind and Competent Doctors


Reply

Thank you so much for the kind words.

StarStarStarStarStar happy happy eyes —    (Patient since Wed Feb 18 00:00:00 MST 2015)

had a wonderful experience love all the new equipment...


Reply

Thank you, that made our day!

StarStarStarStarNo Star Great Customer Service —    (Patient since Tue Jul 21 00:00:00 MDT 2015)

Very clean and welcoming facility. Best eye Doctor I have had thus far.


Reply

Wow! Thanks!

StarStarStarStarStar Great job —    (Patient since Mon Aug 10 00:00:00 MDT 2015)

I had a great experience here and plan on coming back for a contact exam


Reply

Thank you so much for the kind words.

StarStarStarStarStar This is a Great office! I am coming back! please don't change! nice people! —    (Patient since Fri Oct 17 00:00:00 MDT 2014)

This is a Great office! I am coming back! please don't change! nice people!


Reply

We don't plan on it. :-)

StarStarStarStarStar Always a great visit! :) —    (Patient since Thu Oct 23 00:00:00 MDT 2014)

Never had any problems in all the years we have been attending Beaumont Family Eye. Would recommend to anyone who is looking for a great eye Dr. and office.


Reply

Thank you so much for the confidence.

StarStarStarStarStar We just luv going to Beaumont Family Eye —    (Patient since Thu Jul 09 00:00:00 MDT 2015)

We have always had a great experience at the office, and they are always willing to explain in detail, if you have any questions.


Reply

We love the great review.

StarStarStarStarStar Excellent! —    (Patient since Mon Jul 20 00:00:00 MDT 2015)

Very happy with the service I received.


Reply

Thank you

StarStarStarStarStar Love the office decor. Very nice atmosphere. —    (Patient since Fri May 22 00:00:00 MDT 2015)

Love the office decor. Very nice atmosphere.


Reply

Thank you, Dr. Cass' wife designed and decorated the office.

StarStarStarStarStar Eye exam —    (Patient since Fri Jan 20 00:00:00 MST 2017)

Great. Very modern and great staff.


Reply

Thank you for the kind words

StarStarStarStarStar Saw Dr Fracht , super friendly! Also met with Shanna, showed me frames and explained to me about... —    (Patient since Wed May 06 00:00:00 MDT 2015)

Saw Dr Fracht , super friendly! Also met with Shanna, showed me frames and explained to me about my contacts - very friendly as well.


Reply

Dr. Fracht is very thorough and truly cares for his patients. Our opticians love their jobs and it shows.

StarStarStarStarStar thorough — 

exam was thorough and Dr. Fracht explained each step in detail.


Reply

Our office prides itself on thorough comprehensive eye care. Your eyes are important to you, so they are important to us.

StarStarStarStarStar I would have preferred to know how much out of pocket expense was going to before the examination... —    (Patient since Thu Apr 02 00:00:00 MDT 2015)

I would have preferred to know how much out of pocket expense was going to before the examination was over. Just an estimate of charges would help to make a decision on the extras or type of examination needed.


Reply

Thank you for the feedback. We apologize that we did not do a better job explaining your insurance to you. The plans can be very complicated (we are frustrated by them as much as you are). We will bring this up in our next staff meeting and try to do a better job in the future.

StarStarStarStarNo Star Efficient exam —    (Patient since Wed Jan 28 00:00:00 MST 2015)

I found my recent visit to be efficient and pleasant.The staff was able to see me when I arrived earlier than my appointment within a reasonable amount of time.The prep before the exam was smooth and the doctor's exam was done in a timely manner.


Reply

Thank you, we have a very well trained staff and they try to be very thorough without rushing patients through.

StarStarStarStarStar My experience was great. Everyone was very nice and was a great atmosphere —    (Patient since Thu Nov 20 00:00:00 MST 2014)

My experience was great. Everyone was very nice and was a great atmosphere. I was fitted with a pair of contacts and was told that the ones I need would be ordered and I will be called. The fitting was great. I would recommend your office and services to all my friends. Thank you so much for the professionalism in your office.


Reply

Wow! We love to hear great comments like that. Thank you.

StarStarStarStarStar Everything was great Thanks for your service —    (Patient since Wed Sep 09 00:00:00 MDT 2015)

Everything was great Thanks for your service


Reply

Thanks for the great review.

StarStarStarStarStar Over all visit was wonderful and relaxing through out the whole exam! Thanks to the whole Staff. —    (Patient since Thu Apr 09 00:00:00 MDT 2015)

Over all visit was wonderful and relaxing through out the whole exam! Thanks to the whole Staff.


Reply

We think we have the best staff in town. :-)

StarStarStarStarStar I love Dr. Fracht. My issue is with the intake technician —    (Patient since Mon Jun 15 00:00:00 MDT 2015)

I love Dr. Fracht. My issue is with the intake technician. She may have had a long day, but so did I -- I was up at 4:30 AM. She may find her job boring, but that is the nature of that job. She may have processed several dozen patients that day, but she was the first for me. She may have known what to do, but her tone of voice said that I was a problem to her. I have a MENSA-level IQ, but I am not a mind reader and the purpose behind what I was ordered to do was not intuitively obvious. A little explanation and a gentler tone would go a long way. In addition, an Amsler grid test would probably be a wise addition, and very quick to administer.


Reply

Thank you for bringing this to our attention. I apologize if Angie seemed rushed. We will discuss this with her. She is usually one of our best and friendliest employees. I am not sure what happened but know that we will look into it. Also, thank you for your suggestion about the macular grid, it was a great screening test years ago, but now we use much newer technology than that at our office. We currently utilize the best diagnostic instrument available for diagnosis of macula and optic nerve disease the Zeiss OCT, you can read more about it here: http://www.zeiss.com/meditec/en_us/products---solutions/ophthalmology/glaucoma/diagnostics/optical-coherence-thomography/cirrus-family/cirrus-hd-oct.html

StarStarStarStarStar Have been with Dr. Fracht for years and love the new place he is in. Really trust him with my eyes —    (Patient since Mon Jan 12 00:00:00 MST 2015)

Have been with Dr. Fracht for years and love the new place he is in. Really trust him with my eyes.


Reply

Thank you for the compliment, he is very competent and thorough.

StarStarStarStarStar Eye Appt. —    (Patient since Fri Jul 31 00:00:00 MDT 2015)

Everything was excellent. Thank You


Reply

Thank you! That is what we strive to hear from our patients. :-)

StarStarStarStarStar Good visit —    (Patient since Fri Feb 27 00:00:00 MST 2015)

Dr. Cassandra is great. The front desk just seemed too busy for me. Everything flowed well in the back.


Reply

We apologize about the busyness at the front desk and thank you for the feedback. We had a staff member out that day and the receptionist got a little overwhelmed. We will try to do a better job at your next visit and will look at backup staffing options when someone is out in the future.

StarStarStarStarStar I guess that was Dr. Cass that we saw, but he didn't introduce himself, which would have been nice —    (Patient since Thu Mar 03 00:00:00 MST 2016)

I guess that was Dr. Cass that we saw, but he didn't introduce himself, which would have been nice. He was very patient and thorough.


Reply

Yes you did see Dr. Cass. We apologize that he did not introduce himself to you and this will be brought to his attention. We are very pleased that you enjoyed your visit. Both he and Dr. Fracht are very patient, caring, and thorough.

StarStarStarStarNo Star Wait Time Improvement —    (Patient since Thu Mar 19 00:00:00 MDT 2015)

Last time I had total wait time of over 1 hour with an end of the day appointment. This visit my wait time was about 15 mintues total. Much better experience.


Reply

We sometimes run behind, but we always strive to stay on schedule because we know our patients time is important too. We are very pleased to hear that your wait time was minimal at your most recent visit. We will try to continue to stay on schedule.

StarStarStarStarStar Awesome job! —    (Patient since Thu Mar 19 00:00:00 MDT 2015)

My second visit here. After my first visit I was slightly leery of going back due a extremely long wait. This time went much more smooth. Thank so much!!


Reply

We sometimes run behind, but we always strive to stay on schedule because we know our patients time is important too. We are happy to hear that we did a better job for you this time.

StarStarStarStarStar dr. was very sweet and very good —    (Patient since Mon Apr 13 00:00:00 MDT 2015)

dr. was very sweet and very good


Reply

Thank you for the kind words :-)

StarStarStarStarStar I saw Dr. Froght, I'm not sure of the spelling, but he was GREAT —    (Patient since Mon Mar 14 00:00:00 MDT 2016)

I saw Dr. Froght, I'm not sure of the spelling, but he was GREAT. I don't ever want to go to another Dr. He was so kind and he explained every thing as he went, even showed me pictures. It was so much better that the other eye dr. I've seen.


Reply

It's Fracht, but he doesn't mind the misspelling since the review was so nice :-)

StarStarNo StarNo StarNo Star I have an HMO plan that requires a referral for any non-emergency health care expenses —    (Patient since Fri Dec 18 00:00:00 MST 2015)

I have an HMO plan that requires a referral for any non-emergency health care expenses. The referral is not required though for a routine eye exam. I was disappointed that the staff did not make me aware that an additional procedure they performed does not qualify as routine for an annual eye exam. Therefore, the procedure was performed without my knowledge that it would not be covered by my health insurance. This left me having to pay out of pocket for the procedure. I am disappointed that the staff was not more thorough in reviewing my insurance and that they did not make me aware that they were performing procedures that would not be covered by my annual exam allowance.


Reply

I apologize for the miscommunication about your insurance coverage. Our primary goal is always to take care of your eye health and preserve your vision from sight threatening disease. When tests are necessary we try to explain all the options and costs, but apparently that was not well done in your case, and for that I apologize. Like you we are frustrated with insurance carries and their confusing and complicated rules. We should have done a better job explaining them to you and will try harder in the future. If you will contact us we should be able to remove some the charges to make up for this miscommunication.

StarStarStarStarStar Beaumont Family Eye Care truly cares about their patients!! —    (Patient since Tue Feb 17 00:00:00 MST 2015)

We were called back shortly after our appointment time for the assistant to do the initial exam. However, while the wait for the optometrist was a bit, it was worth the wait!!! Dr Fracht was so very thorough and explained everything he was doing. I love doctors who explain and take their time, and I know if he's spending that much time with my care, he's also spending that time with others. Loved it! The staff member helping us pick out glasses after the exam was also very helpful and patient while my daughters were indecisive about which glasses they wanted. She efficiently explained what our insurance covered. I love Beaumont Family Eye Care!


Reply

Thank you so much for the kind words. We try to stay on time, but we never rush our exams.

StarStarStarStarStar Dr Facht was very nice and answered all my questions - This was my first trip to your facility and... — 

Dr Facht was very nice and answered all my questions - This was my first trip to your facility and I must say the 1st impression wasnt the best. The two ladies that were sitting in the front area didn't even acknowledge me walking up. Not a good afternoon or a look my way. They were concentrating on the computer screens in front of them. Being a first time patient I would think one could have at least looked my way and said someone would be right with me. When the woman that checks people in came back to her seat she was very nice and let me know what I needed to give her etc. The glasses tech was very friendly, did a great job of helping me and made the end of my appt very nice and pleasant. She may be able to give the other two a smile class or two. Im one of those people that first impressions mean alot. If they are not suppose to interact with clients I would suggest you put them behind the entry area - not a great 1st impression for such a nice looking practice.


Reply

We apologize for a greeting that was not up to our high standards. We have already spoken with our front desk about the incident and will try to do better in the future.

StarStarStarStarStar Great place —    (Patient since Mon Mar 02 00:00:00 MST 2015)

I will only come here from now on.


Reply

Thank you!

StarStarStarStarStar Love this place —    (Patient since Mon Mar 02 00:00:00 MST 2015)

As a parent, I love Dr. Cass's office and staff! Everyone is super friendly, and very helpful! Before coming to his office, finding glasses for my son was a nightmare experience. Dr. Cass,s office is super helpful and knowledgeable! I will only come here from now on.


Reply

We love kids, and have a very kid friendly staff.

StarStarStarStarStar Lovely office, nice office staff. Doctor seems very well prepared and professional — 

Lovely office, nice office staff. Doctor seems very well prepared and professional. I liked the fact that there were many frames to choose from and a wide variety of prices so that I could afford to get a pair of glasses I actually like.


Reply

Thank you for the kind words. We try to have a broad selection of high quality frames and lens materials.

StarStarStarStarNo Star Review of appointment — 

Beautiful new facility. Everyone was friendly and helpful.


Reply

Thank you. Dr. Cass's wife designed the office and we think she did a great job. :-)

StarStarStarStarStar Visit review —    (Patient since Wed Aug 19 00:00:00 MDT 2015)

Nice clinic. Very modern and peaceful.


Reply

Thank you, that pretty much sums up what were going for (with a little Texas theme thrown in too).

StarStarStarStarStar we are now switching rest of family to you. thank you so much, see you next time. Mrs — 

we are now switching rest of family to you. thank you so much, see you next time. Mrs.Sloane Mills


Reply

We love families, glad to hear that. Thank you

StarStarStarStarStar they were kind and friendly,the eye doctor was great. — 

they were kind and friendly,the eye doctor was great.


StarStarStarStarStar As always it was a pleasant visit! :) —    (Patient since Tue May 02 00:00:00 MDT 2017)

As always it was a pleasant visit! :)


Reply

Thank you for the kind words. :-)

StarStarStarStarStar Great visit —    (Patient since Fri Sep 30 00:00:00 MDT 2016)

My husband and I will definately go back.


Reply

Glad to hear that.

StarStarStarStarStar I am looking forward to my next visit. I loved the facility, the staff, and the Dr — 

I am looking forward to my next visit. I loved the facility, the staff, and the Dr. He not only listened, he explained and answered my questions. I will definitely refer to anyone! Thank You Jason Foux


Reply

Thank you so much. Dr. Cass really likes to visit with his patients and answer their questions.

StarStarStarStarStar My wonderful experience — 

I was very comfortable and the staff was wonderful and helpful. The building is beautiful and I would definitely recommend a friend.


Reply

We always appreciate referrals.

StarStarStarStarStar Staff and Doctor are so friendly and approachable! —    (Patient since Tue Feb 10 00:00:00 MST 2015)

They give you information that you need and explain to you briefly about your eye visit...Nice environment too quiet and cozy place...love them!


Reply

Customer service is very important to us

StarStarStarStarStar I was very pleased with you guys!!! I will definitely recommend Beaumont Family Wye Care :) Thank... — 

I was very pleased with you guys!!! I will definitely recommend Beaumont Family Wye Care :) Thank Y'all :)


Reply

Thank you! :-)

StarStarStarStarStar appointment survey —    (Patient since Fri Feb 06 00:00:00 MST 2015)

This was my first visit and I will gladly refer someone to your facility.


Reply

We love referrals.

StarStarStarStarStar Customer Review — 

Great atmosphere and staff.


Reply

Thank you for the kind words

StarStarStarStarStar Enjoyed my vist —    (Patient since Thu Feb 12 00:00:00 MST 2015)

I really enjoyed my vist to Family Eye Care. Dr. Cass and Staff explained every thing that was going on and answered every question that I asked.


Reply

We try to be very thorough and educational.

StarStarStarStarStar Dr. Cass and his staffs are friendly. I will definitely recommend them to all of my friends. — 

Dr. Cass and his staffs are friendly. I will definitely recommend them to all of my friends.


Reply

Thank you for the kind words

StarStarStarStarStar my appointment experience was very excellent  — 

my appointment experience was very excellent


Reply

Very glad to hear that

StarNo StarNo StarNo StarNo Star Too long for a 7 year old — 

I waited 1 hr and 45 min for my 7 year old sons apt with Dr Cass. When we were finally called back, the tech in the 1st exam area completed the first test then, without asking or explaining what she was doing, picked up a bottle of drops and attempted to put them in my son's eyes. I stopped her and asked what she was about to do. Only then did she state she intended to dilate him. Having been a pt many years, I knew I could pay extra for the laser "picture" instead. I then requested that exam to which she then proceeded to do. Finally at 4:45 (after arriving at 3pm) another Dr came in and stated Cass was behind and offered to do the exam. We finally left the office at 5:19pm...


Reply

I sincerely apologize for the amount of time that you waited. We got behind while trying to take care of a very complicated case. The patient had a potentially life threatening condition and needed immediate care from other providers and extensive lab work. Dr. Cass was on the phone coordinating urgent care with the patient's family doctor, a neurologist and scheduling lab testing for the patient. Unfortunately in serious cases like that one, everything has to come to a stop while we address an immediate issue. We agree that is was unacceptable for you to wait that long and we again apologize for the wait. Once Dr. Facht had finished seeing his patients he was able to see you, but we sincerely wish that could have been sooner, please accept our apologies. We will try to do better in the future.

StarStarStarStarNo Star Eye appt.  — 

I had all 3 of my children ages 16,14,and 11 with me for them to all get an eye exam. staff was very friendly and Dr Cass was very helpful in answering any questions my children had. Will def recommend this facility to my friends and family.


Reply

Thank you so much

StarStarStarStarStar keep up the good work —    (Patient since Wed Nov 05 00:00:00 MST 2014)

wish more businesses operated with your level of service in both staff and your professional care, thanks! Cynthia bates


Reply

We really appreciate the kind words

StarStarStarStarStar Andrews visit — 

A great first experience


Reply

Thank you

StarStarStarStarStar The office staff are very nice and extremely professional. —    (Patient since Fri Dec 05 00:00:00 MST 2014)

The office staff are very nice and extremely professional.


Reply

We try :-)

StarStarStarStarStar All of the employees at Beaumont Family Eye Care were very pleasant, knowledgeable, efficient and... —    (Patient since Wed Sep 07 00:00:00 MDT 2016)

All of the employees at Beaumont Family Eye Care were very pleasant, knowledgeable, efficient and very helpful during my exam and while choosing my frames. I'd tell everyone I know to use Dr. Cass and his staff for their family eye care.


Reply

Thank you, we appreciate the referrals.

StarStarStarStarStar good, friendly service.Thanks! —    (Patient since Fri Feb 06 00:00:00 MST 2015)

good, friendly service. Thanks!


Reply

Customer service is very important to us

StarStarStarStarNo Star Nice job — 

Can't wait to get the new glasses!


Reply

We hope you love you new glasses, we have a great selection and Natalie and Shanna will make sure that you see great and look great with them.

StarStarStarStarStar Excellent Exam —    (Patient since Tue Jan 10 00:00:00 MST 2017)

Exam was very thorough and was carried out in a very professional manner.


Reply

We strive to be thorough and provide exceptional customer service.

Dr. Cass and his staff were excellent and I would highly recommend them!! —    (Patient since Wed Jan 07 00:00:00 MST 2015)

Dr. Cass and his staff were excellent and I would highly recommend them!! My daughter saw him last year and that's one reason I went back for myself.


Reply

Thank you so much for the recommendations.

StarStarStarStarStar 82 year old's view —    (Patient since Wed Jan 07 00:00:00 MST 2015)

Everything was done in a professional manner. Your offices are beautiful and staff very cordial


Reply

Thank you, and we love patients of all ages.

StarStarStarStarNo Star I will follow up all information and appointments resulting from previous appointment. thanks —    (Patient since Tue Apr 28 00:00:00 MDT 2015)

I will follow up all information and appointments resulting from previous appointment. thanks


Reply

If you need anything, just let us know. :-)

StarStarStarStarStar I had an excellent visit. I changed eye Doctors due to the long waits where I was previously going —    (Patient since Wed Mar 11 00:00:00 MDT 2015)

I had an excellent visit. I changed eye Doctors due to the long waits where I was previously going. It didn't matter what time your appointment was, there was always a wait. Everything went smoothly, everyone was friendly and there was no significant amount of wait time.


Reply

Your are our first review of the new year and it made our day to read your review. Thank you!

StarStarStarStarStar I've never had an optometrist spend so much time with me —    (Patient since Fri Jan 16 00:00:00 MST 2015)

I've never had an optometrist spend so much time with me. He gave me new information about my eyes too.


Reply

We try to be thorough and informative. We enjoy spending time with our patients too.

StarStarStarStarStar My girls love ya'll. And this makes me happy —    (Patient since Thu Jan 15 00:00:00 MST 2015)

My girls love ya'll. And this makes me happy


Reply

Sam and Angie try to make exams easy for kids. Angie has little ones at home and Sam just loves kids. :-)

StarStarStarStarStar Great Customer Service —    (Patient since Tue Oct 21 00:00:00 MDT 2014)

Dr. Fracht was very kink to see me at a moments notice when I had a problem. Thank you!!


Reply

Your welcome, we understand that you can't anticipate when a problem will occur, so we try to be flexible with scheduling.

StarStarStarStarStar Family in Focus —    (Patient since Mon Dec 15 00:00:00 MST 2014)

I love that having a eight o'clock appointment ya'll think about having coffee for the adults as well as having the lego table for the kids. My son only has a appointment once a year but he will tell anyone that Dr. Cass is his favorite doctor!


Reply

We do care about family and many of us have little ones at home. Plus does anyone not love Legos? :-)

StarStarStarStarStar Patrick's 1st time — 

Y'all made him feel very secure with his first time to get his eyes checked,thank you.


Reply

We try to be very kid friendly

StarStarStarStarStar You're Great!! —    (Patient since Mon Aug 24 00:00:00 MDT 2015)

Both of my kids (Caleb and Faith Gregory) are patients and we've had a great experience every time we've been. I really appreciate how well the staff deals with the kids. Keep up the good work and God will bless each of you beyond measure. Merry Christmas from the Gregory's!!


Reply

Thank for the Christmas wishes. God bless you too!

StarStarStarStarStar I was very pleased with my experience — 

I was very pleased with my experience. I usually go to TSO for my eye care needs but decided to give Beaumont Eye Care a try. I'm glad I did.


Reply

Thank you for your kind words

StarStarStarStarNo Star The wait time was to long — 

The wait time was to long. But, the waiting room is very nicely set up, I just wish there was something worth watching on the televisions.


Reply

We apologize for the wait, we try to minimize the wait, but at times the schedule is beyond our control.

StarStarStarStarStar Wonderful ExperienceGreat atmosphere, professional, courteous, peaceful, excellent care —    (Patient since Mon Dec 08 00:00:00 MST 2014)

Wonderful Experience Great atmosphere, professional, courteous, peaceful, excellent care. The staff was wonderful and that just prepared me for the dentist who was very caring, comprehensive, and thorough in his explanation! Loved it!


Reply

Thank you so much (and we know you meant optometrist :-).

StarStarStarStarStar Note worthy! —    (Patient since Wed Jun 08 00:00:00 MDT 2016)

The overall feel of the office is worthy of note. It is beautifully designed with an exceptionally calm atmosphere. The section in the waiting area specifically for children was delightful.


Reply

Mrs. Cass is an architectural and interior designer, and we think she did a great job too!

StarStarStarStarStar Keith & Debbi Rivette —    (Patient since Thu Dec 04 00:00:00 MST 2014)

The Staff was friendly and we were in and out quickly.


Reply

We try to be efficient

StarStarStarStarStar This was my daughters first eye appointment ever, the staff was EXCELLENT — 

This was my daughters first eye appointment ever, the staff was EXCELLENT. The staff made her feel very relaxed and content for a 3 year old. If I had any questions, they answered it with a smile. Overall, I'm a very satisfied customer and I would refer everyone to you. Thanks everyone.


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We definitely like kids, especially our assistant Sam (she always has stickers ready).

StarStarStarStarStar Friendly and knowledgeable  —    (Patient since Fri Feb 05 00:00:00 MST 2016)

The entire staff was great and efficient.


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We think we have the best staff. :-) thanks for noticing

StarStarStarStarStar I was late because I had used an old phone book and tried to go to Dr. Fracht's old location — 

I was late because I had used an old phone book and tried to go to Dr. Fracht's old location. That accounted for part of the wait. I really enjoyed Dr. Fracht, and he spent a LOT of time with me. I appreciated the individual attention and his explanations of various facets of my vision problems. I have already recommended him to someone.


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Dr. Fracht is very thorough and provides excellent patient care

StarStarStarStarStar Great experience —    (Patient since Fri Jan 30 00:00:00 MST 2015)

I wasn't really greeted when I came into the office, but it was pretty early and I am not sure that particular employee was at their station yet. Not a big deal to me, but you asked. I thought everyone was nice and Dr. Cass explained things about the eye clearly. No pun intended. :)


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We always try to keep someone at the front desk, but there are rare times when an employee has to step away. Sorry that we missed greeting you and thank you for the kind words

All was good and friendly I got to my appt earlier than scheduled and they didn't seem to mind at... — 

All was good and friendly I got to my appt earlier than scheduled and they didn't seem to mind at all in fact they took me in faster than I thought


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We always try to accommodate patients when they show up early or late, glad we were able to help you out.

StarStarStarStarNo Star pleasant reception, very nice space, excellent service —    (Patient since Mon Jun 01 00:00:00 MDT 2015)

pleasant reception, very nice professional practice space, excellent eye care services, attractive display of frame choices, very accommodating assistance in the frame selection process


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Thank you for the kind words

StarStarStarStarNo Star not your average Dr office — 

Prompt, courteous, clean office, seemed to know what they were doing. Much more than is usual in a doctors office


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Thank you!

StarStarStarStarStar Love all the friendly staf! I would highly recommend your office to friends and family. — 

Love all the friendly staf! I would highly recommend your office to friends and family.


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Thank you, we really appreciate the referrals!

StarStarStarStarStar Very Satisfied — 

The doctor and all the technicians helped me with my vision needs. The Tech from the lab was extremely knowledgeable and really took care of me as was Doctor Fracht and Miss Freida.


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Thank you!

StarStarStarNo StarNo Star Once I was escorted back into the first room, the lady checking my eyes and putting drops in must... —    (Patient since Thu Dec 18 00:00:00 MST 2014)

Once I was escorted back into the first room, the lady checking my eyes and putting drops in must of been having a bad day (very impersonal and did not say much of what she was doing or needed me to do). After I went in to see the Dr. Cass, he was very professional and explained everything I had questions about.


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I apologize for the impersonal service you received. We will review this information with our technicians and make sure to do better in the future.

StarStarStarStarStar Beautiful surroundings and excellent service —    (Patient since Mon Nov 03 00:00:00 MST 2014)

Your building is really elegant - it's obvious someone put in a lot of thought into the layout and decoration. The staff is very organized and efficient and I'm confident that the optical equipment is modern and working correctly. All of these things gives me confidence that my eyes are getting the best care.


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Thank you, Mrs. Cass is a professional interior designer and did all the building design and interior design. We think she did a great job.

StarStarStarStarStar Very professional and caring office. —    (Patient since Tue Oct 06 00:00:00 MDT 2015)

Very professional and caring office.


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Thank you for the kind words

StarStarStarNo StarNo Star I still have not received my test results and it has been 2 days ago that I had my glaucoma... —    (Patient since Fri Apr 17 00:00:00 MDT 2015)

I still have not received my test results and it has been 2 days ago that I had my glaucoma testing!


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We apologize for the delay Dr. Cass was out of town. We will have someone contact you today with the results.

StarStarStarNo StarNo Star I have waited about a month to get word on frames I wanted. No word yet — 

I have waited about a month to get word on frames I wanted. No word yet. When I called a week or so later I was mildly scolded for calling and to wait for a return call from them


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We apologize for the wait, and the misunderstanding that occurred when you called. It is definitely not typical for glasses to take so long, but unfortunately the frame that you chose is being shipped from over-seas and there is nothing we can do to speed up the process. Our records indicated that you were informed of that at the time of purchase and offered an alterative at no additional cost. That offer still stands, but there is nothing we can do to get the original frame you chose any sooner. Again we apologize for the inconvenience and frustration that this has caused you, we are frustrated with that frame manufacturer too.

StarNo StarNo StarNo StarNo Star Not too happy with my visit — 

On this visit, I was told to be there a half hour before my previously appointed time. I still waited too long before being take back for the beginning of the process. My visit with Dr Fracht was excellent. Allowed me time to discuss my problems, took time to explain everything he did, patient to a fault with me. However; after the exam, my experience with the opticians was less than pleasant. It seemed that I was not a good catch as they all three hesitated to help me. The measurement portion of the fit went well. I was shocked at the prices that were quoted to me. Just over $1,000.00 for two pair of lenses, and an exam seemed a bit much. Then on top of that, I waited two weeks for them to come in. When I came to get the lenses put in my glasses, the same hesitation was had. The lenses were put in glasses, no check for adjustment was made. You would think that for $1,000 in lenses, I could at least have gotten a cleaning cloth and a bottle of spray.


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I was horrified to hear of your experience at our office. What you describe is completely out of line with all of our established policies. I apologize that you had such an unpleasant experience. First of all you should not have been told to arrive 30 minutes early, we believe that our patient's time is valuable and do not ask you to arrive early. We minimize the paperwork and our usually takes less than 5 minutes. I will speak with the front desk staff to review this policy. Secondly our optical staff is trained to treat every patient the same. We strongly believe that all individuals deserve the same excellent level of customer service, regardless of ability to pay. I have already spoken with the optical staff to reinforce this. In reviewing your billing, I noticed that you purchased Varilux Progressive (no line bifocal) lenses with Crizal anti-reflective coatings. These are the best lenses on the market and retail for around $400. There are cheaper alternatives but they are not the same quality, our opticians are trained to present all options to our patients. Finally you absolutely should have received a bottle of cleaner, a cleaning cloth, and a case. I can not understand why that did not happen and we will be happy to mail those items to you at no charge if you would like. Again, I am horrified by your experience, and will do everything in my power to correct the issue. I have already spoken with several staff members and will do the same with the others. Please know that this is not the normal experience for patients at our office. We are not perfect, but we try. I apologize that your experience was not up to our high standards. If we can do anything else for you, please do not hesitate to contact us.

StarStarStarStarStar So glad I finally went someplace different. Great looking office —    (Patient since Mon Nov 10 00:00:00 MST 2014)

So glad I finally went someplace different. Great looking office. Nice & friendly people, all willing to answer my questions. I'm sorry I can't remember the name of the lady who ordered my glasses for me, but I thought we had a good visit. She was very friendly & quite funny (so if it's in my file, tell her I said so). Got more info. from Dr. Cass than I've ever gotten from any other eye doctors. Very thorough exam. When I was telling my husband about it, I couldn't say enough good things about my experience. He could tell how pleased I was. And if you only knew how many doctors I've seen & how many medical facilities I've been to in the past 2 years, you would understand why the hospitality, atmosphere & the personnel are VERY important to me. (If it doesn't 'feel' right, I won't go back). Great customer service & I really didn't even mind the wait. :-) (sorry so long)


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Don't apologize for the long review. You had so much nice to say, feel free to take all the space you need. :-)

StarStarNo StarNo StarNo Star The new insurance form and the intensity with which it was presented was a bit much.  —    (Patient since Thu Oct 09 00:00:00 MDT 2014)

The new insurance form and the intensity with which it was presented was a bit much.


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We apologize about the confusion over the form and the way it was presented. Unfortunately, it is required by your insurance company, but based on your feedback we have changed the way we present the form to patients. Thank you for your feedback, and sorry for the confusion.

StarStarStarStarStar This was our first visit and we were very pleased with the Doctor and staff. —    (Patient since Thu Oct 30 00:00:00 MDT 2014)

This was our first visit and we were very pleased with the Doctor and staff.


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We are glad you had such a great experience

StarStarStarStarNo Star The whole experience was very good and I am glad I made the decision to entrust my eye care to Dr —    (Patient since Mon Oct 20 00:00:00 MDT 2014)

The whole experience was very good and I am glad I made the decision to entrust my eye care to Dr. Cass and his staff thus far. Thank you again!


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Thank you for the kind words!

StarStarStarStarStar Great experience —    (Patient since Mon Feb 16 00:00:00 MST 2015)

The staff is friendly. Dr. Cass is professional and personable.


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We try. :-)

StarStarStarStarStar Perfection — 

Everyone in your office is very professional, and the office is like being at home clean, and I didn't want to leave!! THANKS!!


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WOW. Thank you!

StarStarStarStarStar No wait time. YES!!! —    (Patient since Thu Apr 02 00:00:00 MDT 2015)

We were in and out very quickly. Staff answered questions and gave us all the information we needed.


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We try very hard to stay on schedule because we know your time is important too. Our staff is very well trained and efficient so most of the time we things run smoothly. Thank you for noticing!

StarStarStarStarStar long wait — 

late to be called for 1st exam and long wait between exams. Great people that carried out visit professional manner.


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We are sorry for the long wait. We do at times run behind schedule, it is the nature of health care. We try hard to stay on schedule but some patients take longer, emergencies are added on, and people show up early or late. It's not your fault that you had to wait though, and we will try to do better in the future.

StarStarStarStarStar My overall experience was great I was truly satisfied with the services I received the nurse that... — 

My overall experience was great I was truly satisfied with the services I received the nurse that assisted us before the doctor exam was really sweet she explained the whole procedure an mad my daughter feel comfortable enough to have the exam done...an I really appreciate what she did. Thanks


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Sam and Angie really like what they do and are really good at it. We love it when our patients notice too.

StarStarStarStarStar glad to see dr. fracht their. everyone very friendly. nice facilities. —    (Patient since Wed Jun 17 00:00:00 MDT 2015)

glad to see dr. fracht their. everyone very friendly. nice facilities.


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Dr. Fracht has been a great addition to our practice.

StarStarStarStarStar Will bring my family and tell my friends. — 

Will bring my family and tell my friends.


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Word of mouth is the best way for us to grow. Thank you!

StarStarStarStarNo Star nice experience — 

Dr. Cass was running a few minutes behind due to an emergency case, but apologised and made for a nice visit for eye care.


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Thank you for the kind words and for understanding the situation.

StarStarStarStarStar Fast, friendly and courteous  —    (Patient since Tue Sep 30 00:00:00 MDT 2014)

Fast, friendly and courteous


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We try :-)

StarStarStarStarStar Great visit —    (Patient since Wed Apr 05 00:00:00 MDT 2017)

Very comfortable setting, very clean and welcoming. The staff and Dr Cass were very up front and easy to understand. Just a Great visit.


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Thank you so much

StarStarStarStarStar excellent —    (Patient since Tue Sep 01 00:00:00 MDT 2015)

I was very happy with my visit


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We are very happy to hear that :-)

StarStarStarStarStar Dr. Fracht's Patient —    (Patient since Wed Oct 15 00:00:00 MDT 2014)

Excellent service and exceptionable facilities!


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Dr. Fracht has been a great addition to our office. He is very thorough and caring.

StarStarStarStarNo Star All appointments we have had to wait over an hour to be seen. — 

All appointments we have had to wait over an hour to be seen.


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We are sorry about that wait that you experienced. We do at times run behind, especially when emergencies show up. We occasionally have to work in patients with injuries, metal in the eye, infections, etc. These tend to throw us off schedule a little, but we do apologize when that causes a wait.

StarStarStarNo StarNo Star I've never had a bad experience there. However, I was a little upset about the cost of my visit —    (Patient since Mon Jan 19 00:00:00 MST 2015)

I've never had a bad experience there. However, I was a little upset about the cost of my visit. My co pay is 25.00. It cost me 85.00 I think because my insurane didnt cover a contact fitting. I've worn contacts my whole life so I don't need help putting them in my eye nor did I change contact brands. So after my eye exam I was led down the hall to the contact room and the lady just watched me put in a pair of contacts. It took 2 minutes. Then when I was told how much it was like a slap in the face. 25.00 to 85.00 is a big difference for a working family who uses all extra funds toward other important things. I just wish someone could have told me she's of time so I had the option not to do it. I guess I need to read up on my policy.


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We apologize that we did a poor job of explaining your insurance benefits to you. That was our fault. Your fitting for contacts was only $45, however there was an additional copay of $20 for your eyeglasses (this fee is set by your insurance company and we have no control over it). The fittings are very comprehensive and the fee for contact lens fittings include: 1. Assessment of the health of the eye with specific regards to contact lens wear, 2. Specific measurements of the eye for contact lenses, 3. Assessment of previous prescription, 4. Calculation of new contact lens powers 5. Prescription for contact lenses based on activities and expected wear schedule, 6. Diagnostic contact lenses 7. Instruction on insertion and removal, 8. Instruction on cleaning and care, 9. Instruction on wear schedule, 10. Cleaning and care solutions, 11. A contact lens Case, 12. Assessment of the contact lens fit, 13. Follow up care (unlimited visits for 1 year), 14. Replacement of damaged or lost lenses Naturally all of these service may not be needed at every visit, but they are included in the fitting and performed as needed. Additionally, Dr. Cass specializes in complicated contact lens fits, is a member of the American Optometric Association’s Contact Lens and Cornea Section, the only fitter of Synergeyes lenses in the area, the only fitter of scleral lenses in the area, and the only board certified optometrist in the area.

StarStarStarStarStar I believe by far this is one of the best eye clinics that I have been to —    (Patient since Thu Sep 17 00:00:00 MDT 2015)

I believe by far this is one of the best eye clinics that I have been to. I went to TSO before but the experience I had with Dr. Cass and his staff was excellent. On a scale from 1-10 I rate you guys a 20. Awesome job...


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Thank you so much! We really appreciate the great review!

StarStarNo StarNo StarNo Star First I'm retired and on Social Security. I wear contacts and don't use my glasses —    (Patient since Wed Jul 22 00:00:00 MDT 2015)

First I'm retired and on Social Security. I wear contacts and don't use my glasses. Just have them on stand by. When I found out they are charging almost $400.00 just for lens, I'm using my same frames I couldn't believe it. After I got home tried to call but was closed. Called Monday and told them to cancel my lens and I wanted my script and glasses back after a few times talking they agreed. Now today (Tuesday) they call and tell me they can get a cheaper lens. Why didn't they give me the choice then. I just want my glasses and scrip for my lens and contacts.


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I apologize for any confusion that you encountered during your purchase. We try to carefully explain all options to patients when they are purchasing lenses in our optical, obviously we fell short if you did not have a clear understanding of your options. That said we are a premium optical retailer and only offer the best progressive lenses (Varilux Enhanced and Varilux S), the best photochromic lenses (Transitions), and the best Anti-reflective technologies (Crizal). Choosing a lens package with that includes all these options can cost as much as you indicate, but would also represent the best lenses on the market. When a patient's budget does not allow for those lenses we understand and can sometimes make substitutions of similar products at a somewhat lower cost. Alternatively, we print a copy of the prescription directly on the receipt and recommend $25 dollar optical for patients who need to stay on an even tighter budget. The products are not the same quality and technology that we offer, but do cost less.

StarStarStarStarStar Excellent experience —    (Patient since Mon Sep 14 00:00:00 MDT 2015)

Your office did a wonderful job making my 4 year old comfortable.


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We love kids at Beaumont Family Eye Care. Sam (Dr. Cass' assistant) especially loves kids and always has stickers and suckers ready to make the visit a little less scary.

StarStarStarStarStar Very pleased with the professional care!  —    (Patient since Tue Aug 13 00:00:00 MDT 2013)

Very pleased with the professional care!


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Thank you!

StarStarStarStarStar Excellent service!! — 

The service is excellent. Dr. Cass spent ample time with me explaining everything to me. I will recommend him to friends & family..


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We value customer service and we believe that patients who understand their own health are more empowered to take better care of themselves. We appreciate the referrals. Thank you so much.

StarStarStarStarStar I was concerned about my eye problem, but I felt much better after my appointment —    (Patient since Tue Jul 07 00:00:00 MDT 2015)

I was concerned about my eye problem, but I felt much better after my appointment. Everyone was super nice.


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We are always pleased when we hear that we were able to put someone at ease. We also try to treat everyone like we want to be treated.

StarStarStarStarStar Very professional. We were so satisfied we made our next year appointment! —    (Patient since Wed Aug 12 00:00:00 MDT 2015)

Very professional. We were so satisfied we made our next year appointment!


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We love to hear that kind of enthusiasm from our patients!

StarStarStarStarStar I love how we thorough the workers are to take care of patients. — 

I love how we thorough the workers are to take care of patients.


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we think we have the best staff. :-)

StarStarStarStarStar exam —    (Patient since Mon Aug 24 00:00:00 MDT 2015)

Already recommended a friend tp Dr. Cass


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Thank you very much

StarStarStarStarStar 10+ — 

DR CASS AND HIS ENTIRE STAFF WERE VERY FRIENDLY. I MADE THE APPOINTMENT AFTER ACCOMPANYING MY BOYFRIEND TO HIS. I WILL DEFINITELY REFER FRIENDS.


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Thank you very much for the referrals.

StarStarStarStarNo Star Wait time —    (Patient since Mon Apr 20 00:00:00 MDT 2015)

I guess the only problem I had was the wait time but the Dr did explain that there had been three emergencies that morning which I understand cant be helped.


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We appreciate your understanding. We had several eye injuries to deal with that morning.

StarStarStarStarStar Dr. Fracht is great and the facilities were very nice — 

Dr. Fracht is great and the facilities were very nice


StarStarStarStarStar My Family and I throughly enjoy ever year going in for our annual vision checkups! Greatful that... —    (Patient since Tue Dec 30 00:00:00 MST 2014)

My Family and I throughly enjoy ever year going in for our annual vision checkups! Greatful that y'all can see the 4 us at the same time! Thanks for everything and we will see in 12 months... :-)


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We love caring for families...it's in our name! We try to work with schedules and in fact enjoy scheduling a whole family at once. It gets everyone on the same page about the families eye health and vision needs.

StarStarStarStarStar Angela's first visit —    (Patient since Fri Oct 30 00:00:00 MDT 2015)

Very nice first impression. Facilities are top notch, friendly personnel, the doctor was very thorough and informative.


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Thank you for the kind words

StarStarStarStarStar Office,staff and Doctor were very nice and knowledgable about my eye care needs — 

Office,staff and Doctor were very nice and knowledgable about my eye care needs.In actually excited to go back for my followup.


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So glad to hear that, we love it when our patients are excited to come back.

StarStarStarStarNo Star THE $95 CHARGE FOR CONTACT LENS FITTING IS EXORBITANT. — 

THE $95 CHARGE FOR CONTACT LENS FITTING IS EXORBITANT. 'T KOW THERE WAS A CHARGE FOR IT UNTIL I CHECKED OUT.


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Fitting fees range in price and are higher for patients with corneal diseases such as dry eye, and are higher when fitting patients in complex lenses such as bifocals. Dr. Cass specializes in complicated contact lens fits, is a member of the American Optometric Association’s Contact Lens and Cornea Section, the only fitter of Synergeyes lenses in the area, the only fitter of scleral lenses in the area, and the only board certified optometrist in the area.

StarStarStarStarStar excellent appt —    (Patient since Fri May 22 00:00:00 MDT 2015)

This was the quickest eye appt I've ever had. Everyone was kind and thorough.


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Thank you for the kind words

StarStarStarStarStar The attitudes of workers are great —    (Patient since Tue Dec 30 00:00:00 MST 2014)

The attitudes of workers are great


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We hire employees based on good attitude, so we are glad to hear that is shows. :-)

StarStarStarStarStar The staff was very nice and understanding and patient — 

The staff was very nice and understanding and patient. My daughter is autistic and they were very good working with her.


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We like kids at Beaumont Family Eye Care and are happy to work with children with special needs. That said, the staff commented that your daughter was very sweet and easy to work with, she was no trouble at all. :-)

StarNo StarNo StarNo StarNo Star Waited over an hour past appointment time.  — 

Waited over an hour past appointment time.


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We deeply regret that you waited past your appointment time. Occasionally emergencies come up (workers injured on the job, patients with sudden vision loss, etc) and when those situations do we have to work them in. This often gets us off schedule, and we hope that you understand, but again we regret that situation increased your wait time.

StarStarStarStarStar Thank you, Dr. Cass and Beaumont Family Eye Care —    (Patient since Thu Aug 27 00:00:00 MDT 2015)

We had a great first experience at Beaumont Family Eye Care. Everyone was very kind and the exam, our prescriptions, and vision options were explained fully. Additionally, we are not provided with vision insurance through my husband's work, but Beaumont Family Eye Care contacted our insurance provider and got them to agree to pay for part of our exam costs. Thanks again.


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Your welcome, and we know that insurance can be frustrating (it frustrates us too) so we try to make it easy for you.

StarStarStarStarStar Smooth Sailing All the Way —    (Patient since Thu Sep 03 00:00:00 MDT 2015)

Really enjoyed the atmosphere! The whole process seemed efficient and semi-fast-paced. Great variety and selection of glasses. Overall, everything was quick and dirty yet classy ^_^


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We know that your time is important, so we try to make your visit efficient for you and thorough at the same time.

StarStarStarStarStar Your staff was very professional and courteous, they answered my questions and I was very pleased... — 

Your staff was very professional and courteous, they answered my questions and I was very pleased with my visit.


StarStarStarStarStar Good People and Homey Surroundings —    (Patient since Mon Dec 28 00:00:00 MST 2015)

The staff was very nice and accomodating, especially the woman who gave me my contacts. Dr. Cass exuded calmness and made me feel at ease during my eye examination. Everyone was easygoing and had a smile on their face. The office had an earthy yet modern palate and had a certain wear to it that made it comfortable and homey feeling. This was my first visit, and I will definitely recommend it to anyone who asks.


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Dr. Cass's wife (an interior designer) did all the design work for the office and we think she did a fantastic job!

StarStarStarStarStar Well organized and efficient. A very pleasant experience. — 

Well organized and efficient. A very pleasant experience.


StarStarStarStarStar As always we had a great experience! The wait time was not common with past visits but I think... — 

As always we had a great experience! The wait time was not common with past visits but I think construction going on had something to do with it.


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Sorry about the construction, it drove us crazy for a couple weeks, but now we have some much needed storage space upstairs, thank you for understanding.

StarStarStarStarStar Review — 

Everything was excellent.


StarStarStarStar