BALA INSTITUTE OF ORAL SURGERY

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Reviews

StarStarStarStarStar I went to Bala Institute for Oral Surgery for a... —    (Patient since 2019)

I went to Bala Institute for Oral Surgery for a tooth extraction. Thanks to Dr Madani’s competence and his comforting amazing staff, the procedure was made easy, painless, and I was good to go back to my day, immediately. Thank you!


StarStarStarStarStar Thank you for taking good care of my mother. E... —    (Patient since 2019)

Thank you for taking good care of my mother. Everyone was kind, professional, and patient.


StarStarStarStarStar My overall experience, was great.I have been ... —    (Patient since 2019)

My overall experience, was great. I have been putting of this dental work, and after the appointment, I feel I should have come in sooner. The overall Consult was much better than I expected. Thank you for making me feel at ease and for helping me with my dental issue....


StarStarStarStarStar Professional and friendly staff. Clean and very... —    (Patient since 2019)

Professional and friendly staff. Clean and very nice decor. They’re ultimate goal is to make you a happy customer. Genuinely.


StarStarStarStarStar This is my fourth visit to Bala Institure of Or... —    (Patient since 2018)

This is my fourth visit to Bala Institure of Oral Sugery. I have a lot of anxiety about the dental office and the staff here is very good ant making the experience less anxious for me. I really appreciate that. I would have to say Dr. Madani and staff has been very professional, efficient and symphathetic to my issues. 100% recommendation


StarStarStarStarStar Best team I’ve worked with! Great doc and grea... —    (Patient since 2019)

Best team I’ve worked with! Great doc and great people.


StarStarStarStarStar ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️(5 is NOT ENOUGH) —    (Patient since 2019)

After not seeing a dentist for over 10 years because of my fear i can honestly say I can’t wait to go back 😊


StarStarStarStarStar Great reception professional doctor and great f... —    (Patient since 2018)

Great reception professional doctor and great follow up


StarStarStarStarStar Awesome! —    (Patient since 2019)

Awesome experience! Everyone was so pleasant. First dentist that actually took the time to explain everything.


StarStarStarStarStar Wonderful experience overall  —    (Patient since 2019)

Wonderful and kind office staff- accommodated me at the very last minute and could not have been a better experience!


StarStarStarStarStar Excellent service. Excellent doctor and team! V... —    (Patient since 2017)

Excellent service. Excellent doctor and team! Very happy with my experience. Will defiantly refer to family and friends.


StarStarStarStarStar Everyone was extremely pleasant even when I not... —    (Patient since 2019)

Everyone was extremely pleasant even when I noticed the front desk got a little hectic. They even remember you by name, I had a Great experience from start to finish.


StarStarStarStarStar Super staff and a doctor who is warm and welcoming —    (Patient since 2018)

Super staff and a doctor who is


StarStarStarStarStar Overall great experience  —    (Patient since 2019)

Overall great experience


StarStarStarStarStar Wisdom tooth extraction. —    (Patient since 2014)

Dr. Madani is wonderful. He explained everything thoroughly. He was gracious and extremely experienced. He also remembered my husband,


StarStarStarStarStar All I can say is Excellent, Excellent service! ... —    (Patient since 2019)

All I can say is Excellent, Excellent service!


StarStarStarStarStar The most professional medical environment I hav... —    (Patient since 2019)

The most professional medical environment I have recently attended. My problem was carefully identified and Dr. Madani carefully examined and reviewed issues around my problem and suggested proper treatment


StarStarStarStarStar A wonderful experience having my tooth removed.... —    (Patient since 2016)

A wonderful experience having my tooth removed. NO discomfort at all. Very kind, understanding and polite staff. 6 Stars👍


StarStarStarStarStar Professional Knowledgable Caring and Cheerful —    (Patient since 2019)

Even the thought of visiting a dental surgeon sounds horrific, but not with this practice! All of the staff is courteous, helpful and cheerful. The doctor was very knowledgeable and patient, thoroughly described the situation with my dental issues and not only making his recommendation, but also explained WHY he was making his recommendation. I HIGHLY recommend this practice !


StarStarStarStarStar Dragan's review —    (Patient since 2019)

All of the staff are caring, professional, and go out of their way to ensure that your experience is a great one! Thank you very much to Dr. Mansoor Madani and his staff to make my procedure easygoing and quickly done without any problem. I highly recommend Bala Institute of oral surgery to all who looking for dental procedures.


StarStarStarStarStar Bala Institute of Oral Surgery is above the bes... —    (Patient since 2019)

Bala Institute of Oral Surgery is above the best. Staff is professional, courteous, inviting and compassionate. After care instructions are fully explained and their facility is well maintained and inviting. You will not be disappointed. You will obtain the best of care.


StarStarStarStarStar The efficient and concerned provided was except... —    (Patient since 2019)

The efficient and concerned provided was exceptional.


StarStarStarStarStar Dr. Madani is the best. I have a lot of anxiet... —    (Patient since 2018)

Dr. Madani is the best. I have a lot of anxiety and fear of the dentist after a car accident my mouth was wired. I have avoided going to the dentist since which has led too a lot of damage to my teeth and gums just the overall health of my mouth. This can lead to other issues if I don't take care of it. Bala Institute is the first time I've felt at ease enough to follow-up with care. I am facing my fears of the dental chair and will keep all dental appoints.


StarStarStarStarStar Best Oral Surgeon in the city . The dr is aweso... —    (Patient since 2017)

Best Oral Surgeon in the city . The dr is awesome and the staff is awesome as well. I definitely would recommend this office.


StarStarStarStarStar Dr. Mandingo and his staff are wonderful. They ... —    (Patient since 2019)

Dr. Mandingo and his staff are wonderful. They are always friendly. Dr. Man do I explains everything to you and makes sure you understand.


StarStarStarStarStar Top notch dental office and team. —    (Patient since 2019)

Entire staff is so friendly and the office is clean and beautiful. Dr. is always friendly and explains exactly what will happen and how to care for yourself after the procedure. I was really pleased.


StarStarStarStarStar Had zero issues with Bala Institute. I’m terrif... —    (Patient since 2018)

Had zero issues with Bala Institute. I’m terrified of needles and the staff was very accommodating and helpful in every step of the way. I’ve an easy recovery and I’m sure some of it has to do with them!


StarStarStarStarStar You guys are great you make a patient feel ver... —    (Patient since 2018)

You guys are great you make a patient feel very comfortable 10 stars


StarStarStarStarStar Everyone was very kind and attentive. Procedur... —    (Patient since 2018)

Everyone was very kind and attentive. Procedure was done so easily and quickly. Everything went very well. Would just suggest having patient stay for a while after surgery.


StarStarStarStarStar  —    (Patient since 2013)

Very courteous, cordial staff and excellent service. I would recommend this office to anyone.


StarStarStarStarStar Excellent and personable service. Dr. M makes ... —    (Patient since 2018)

Excellent and personable service. Dr. M makes you feel like you're his only patient and staff is very professional and personal.


StarStarStarStarStar Dr. Madani and his team are absolutely AMAZING!... —    (Patient since 2014)

Dr. Madani and his team are absolutely AMAZING! They provided excellent service quickly, painlessly and professionally! After getting multiple extractions and replacement partials, they made me feel comfortable during the procedure. Also, they called the next day to see how I was doing. It was a great experience, and I would recommend them for any type of oral care.


StarStarStarStarStar Excellent care! Very knowledgeable. Reviewed ... —    (Patient since 2018)

Excellent care! Very knowledgeable. Reviewed all of the options with me. Great staff! Excellent Doctor! Thank you!


StarStarStarStarStar Dr.madani and his team made me very comfortabl... —    (Patient since 2018)

Dr.madani and his team made me very comfortable😘😘😘 thank you guys


StarStarStarStarStar Very friendly staff & amazing teamwork! —    (Patient since 2018)

Very friendly staff & amazing teamwork!


StarStarStarStarStar Dr Madani and his staff are very warm. They cal... —    (Patient since 2018)

Dr Madani and his staff are very warm. They call their patients by name (A++). Dr.Madani explains EVERYTHING in laymen terms another (A++).


StarStarStarStarStar Dr. Madani and his staff are friendly and direc... —    (Patient since 2017)

Dr. Madani and his staff are friendly and direct. They tell you what it will cost and what you can expect. Direct and Straight forward. Also Dr. Madani is a true professional He gets the job done and keeps you informed, if you are awake, along the way.


StarStarStarStarStar Thank you Dr Madani.. —    (Patient since 2018)

Friendly and supportive staff. Dr. Madani alleviated my fears and I walked out after surgery relieved and happy that I was as calm as I was without anesthesia. Dr Madani and staff talked me through whole procedure which went smoothly. Relatively no pain post op! Amazing!


StarStarStarStarStar love your practice and employees !!could you ... —    (Patient since 2018)

love your practice and employees !! could you please email a copy of the implant quote the doctor wrote for me


StarStarStarStarStar The entire staff atBala institute of Oral Surge... —    (Patient since 2017)

The entire staff atBala institute of Oral Surgery was very professional and personable. I would recommend everyone to use this facility when and if needed.


StarStarStarStarStar Excellent experience,everyone was pleasant and ... —    (Patient since 2018)

Excellent experience,everyone was pleasant and the doctor has a great bedside manner. I definitely recommend.


StarStarStarStarStar I as really pleased with the services rendered.... —    (Patient since 2018)

I as really pleased with the services rendered. Everyone on staff was attentive, kind and considerate. Following my surgery, I didn't even need to take any type of medication for the pain!


StarStarStarStarStar Great practice - recommend highly —    (Patient since 2018)

Dr. Madani is very skilled and has a wonderful bedside manner. He explains things very clearly and succinctly. The staff is knowledgeable, courteous and helpful. The practice has a very nice office and waiting area as well.


StarStarStarStarStar Great bedside manner, engaging staff and nice f... —    (Patient since 2018)

Great bedside manner, engaging staff and nice facility. Don't be fooled by the plain look of the building. Very comfortable throughout.


StarStarStarStarStar 5 Star Service. —    (Patient since 2018)

I have a lot of anxiety about going to the dentist after my accident in 1983. This has led to me not keeping up with regular dental visits. I must say Dr Matravadi and his staff are the best. Dr Matravadi has the best bed side manner of any Dr I've ever had treatment from. I really enjoy going into an environment where the staff is professional and are providing the best customer service. Five Star in my book


StarStarStarStarStar I was very impressed with all of the office sta... —    (Patient since 2018)

I was very impressed with all of the office staff. Everyone was friendly and well informed. I also like that there was virtually no waiting time. Dr. Madani was easy to talk to and was great at explaining my care plan.


StarStarStarStarStar This was my first time and my visit was so nice... —    (Patient since 2018)

This was my first time and my visit was so nice! The staff was very attentive to me and everyone was at the top of there professionalism. I had my tooth extractive my Dr was so gentle it was over before I knew it no pain at all


StarStarStarStarStar  —    (Patient since 2018)

Very smooth and orchestrated meeting


StarStarStarStarStar Toothless and Happy  —    (Patient since 2018)

I had a tooth that was a big problem. I was delighted that they pulled it out on my first visit. I will be back gave four more teeth that have to come out.


StarStarStarStarStar This is literally the best place I ever been to... —    (Patient since 2018)

This is literally the best place I ever been to. Everyone was extremely friendly and made my first experience here very delightful.


StarStarStarStarStar Nice and simple, —    (Patient since 2018)

Nice and simple, Everything was quick and I had no concerns.


StarStarStarStarStar Great experience  —    (Patient since 2018)

Despite the fact that I had to get my wisdom teeth removed I had a great experience. Very friendly/helpful staff. They answered all my questions pre and post op as well.


StarStarStarStarStar I have never met a dentist with more compassion... —    (Patient since 2018)

I have never met a dentist with more compassion and concern for his patients.


StarStarStarStarStar Anxious - No More! —    (Patient since 2018)

Initially, I felt anxious about seeing an oral surgeon. The moment I stepped into the lobby/receptionist area my anxious feeling left. The Bala Institute is warm and inviting. I received a pleasant greeting from the team. Dr. Madani was amazing! He immediately put me at ease - He throughly explained the treatment plan and all of my options. I highly recommend Dr. Madani and the Bala Institute of Oral Surgery.


StarStarStarStarStar I was referred as an emergency patient.  —    (Patient since 2018)

I was referred as an emergency patient. I was so impressed by the kindness and courtesy with which I was greeted. I had expected to have to wait to be seen since I hadn't had an appointment, but I was seen almost immediately. Dr Madani was incredibly empathetic and listened carefully to what was going on and was able to help me. He told me to email him if I experienced any further problems over the weekend. I would highly recommend Dr Mandani and his staff.


StarStarStarStarStar ...went BETTER than Expected! —    (Patient since 2018)

I was EXTREMELY nervous about having an extraction done since I have other medical issues, but this procedure actually went MUCH better -- and QUICKER -- than expected! I was IN and OUT in about an hour and a half, and no worse for the wear! Staff was great!


StarStarStarStarStar Staff is AWESOME! ... —    (Patient since 2018)

Staff is AWESOME! Very pleasant environment. Thorough in their explanation of the procedure that is needed.


StarStarStarStarStar I appreciate how well each member of the dental... —    (Patient since 2018)

I appreciate how well each member of the dental team handled his/her responsibilities and Dr. Mandani using a cautious approach in deciding which steps should be taken given what he saw as my dental health need(s).


StarStarStarStarStar Very nice staff. Dr. Modani was very profession... —    (Patient since 2018)

Very nice staff. Dr. Modani was very professional and upfront about explaining my diagnosis and treatment. He talks to also break the ice, to make you feel comfortable.


StarStarStarStarStar Excellent Service and staff was extremely nice!... —    (Patient since 2018)

Excellent Service and staff was extremely nice!


StarStarStarStarStar Great reception & Great doctor —    (Patient since 2018)

Great reception, friendly & helpful Great doctor took his time explaining every step of treatment


StarStarNo StarNo StarNo Star The courtesy of the staff was good and the cl... —    (Patient since 2018)

The courtesy of the staff was good and the cleanliness of the office was very good. However, the wait time was very long.


Reply

Thank you for your review. We apologize for the extended wait. We try to stay on schedule but with oral surgery there can be unforeseen delays.

StarStarStarStarStar Everyone in the office was friendly, knowledgab... —    (Patient since 2018)

Everyone in the office was friendly, knowledgable, and worked efficiently!


StarStarStarStarStar Great Experience  —    (Patient since 2017)

The entire staff was friendly. The Dr was great and my procedure went smoothly. All my questions were thoroughly answered before and after my extraction. I was sent home with information and instructions on post op care.


StarStarStarStarStar The surgery was over in a second. it was like 1... —    (Patient since 2016)

The surgery was over in a second. it was like 123 and my tooth was out. very good service. I was thinking about something happy to avoid the pain. but it was no pain. You be numb. Bala Institute of Oral Surgery is the best. I told everyone.


StarStarStarStarStar Dr Mandani is the best, he makes you feel like ... —    (Patient since 2013)

Dr Mandani is the best, he makes you feel like your family.


StarStarStarStarStar Always feel at ease on my visits. The treatment... —    (Patient since 2012)

Always feel at ease on my visits. The treatment plan is explained thoroughly.


StarStarStarStarStar My experience at Bala Institute of Oral surgery... —    (Patient since 2017)

My experience at Bala Institute of Oral surgery was exceptional. This was my second tooth extraction and Dr. Madani and all of the staff were professional, kind and put me at ease. Dr. Madani has a great personality and does excellent work. I would recommend him to others.


StarStarStarStarStar Amazing, kind, and incredibly helpful —    (Patient since 2018)

Amazing, kind, and incredibly helpful


StarStarStarStarStar  —    (Patient since 2017)

Dr. Madani and Staff were excellent. I was a little nervous when I arrived at the Office for my Implant procedure. Dr Madani and his Staffs' professionalism and easy nature put my mind at ease. The office was clean and well maintained. I've already recommended Dr. Madani to my Family, Friends and Colleagues. I really did not use any online services so I cannot provide feedback on your online services.


StarStarStarStarStar Great experience! My procedure was quick and th... —    (Patient since 2017)

Great experience! My procedure was quick and they were very helpful


StarStarStarStarStar Awesome, friendly service Makes you feel at e... —    (Patient since 2012)

Awesome, friendly service Makes you feel at ease


StarStarStarStarStar Excellent service and entre staff was very pers... —    (Patient since 2018)

Excellent service and entre staff was very personable and professional. 5 stars +


StarStarStarStarStar Appreciation —    (Patient since 2017)

I appreciate your professional and compassionate care.


StarStarStarStarStar The office is great and Dr. Madanin is terrific... —    (Patient since 2017)

The office is great and Dr. Madanin is terrific....................


StarStarStarStarStar Very professional, atmosphere there relax and... —    (Patient since 2018)

Very professional, atmosphere there relax and supporting Friendly


StarStarStarStarStar very friendly, professional and knowledgable st... —    (Patient since 2017)

very friendly, professional and knowledgable staff. great experience, I would recommend them to anyone


StarStarStarStarStar Dr. Madani-A Professional and Skilled Oral Surgeon —    (Patient since 2017)

Dr. Madani-despite being in the Dental Profession is a warm and caring oral surgeon. Yes that's an oxymoron as anyone who has to operate on your mouth will bring the pain. He explains things clearly and concisely. His staff is attentive.


StarStarStarStarStar Excellent service and staff. Dr. Mandini takes ... —    (Patient since 2015)

Excellent service and staff. Dr. Mandini takes his time to know all of his clients and all surgeries are well preformed. You are treated like family here.


StarStarStarStarStar Incredible oral surgery center. Dr and staff ar... —    (Patient since 2017)

Incredible oral surgery center. Dr and staff are super supportive and professional. Both procedure and follow were excellent and very caring. Overall great experience.


StarStarStarStarStar Entire staff great. Pleasant office. Knowledgea... —    (Patient since 2017)

Entire staff great. Pleasant office. Knowledgeable doctor. A wonderful consult.


StarStarStarStarStar Great Office in every regard.. —    (Patient since 2016)

Great Office in every regard..


StarStarStarStarStar Everything was Great and the staff is fantastic... —    (Patient since 2017)

Everything was Great and the staff is fantastic


StarStarStarStarStar Excellent dentist, excellent work, great staff —    (Patient since 2017)

Excellent dentist, excellent work, great staff


StarStarStarStarStar My experience with the doctor and the staff was... —    (Patient since 2017)

My experience with the doctor and the staff was excellent from the time I arrived until I exited. I was greeted with smiles and then was explained each step of what my procedure would be as well as the cost.


StarStarStarStarStar  —    (Patient since 2017)

Everyone in the office were so accommodating, patience and caring. Ivwould have to say this office visit was one off the best experiences I have had for years.


StarStarStarStarStar Mansoor Madani Is the best.  —    (Patient since 2017)

Mansoor Madani Is the best.


StarStarStarStarStar Wonderful staff who was very helpful where need... —    (Patient since 2017)

Wonderful staff who was very helpful where needed. Dentist was personable and concerned about the individual feelings.


StarStarStarStarStar This was my first visit and I was impress with ... —    (Patient since 2017)

This was my first visit and I was impress with the quality of service and genuine care i felt from everyone I encountered.


StarStarStarStarStar Appreciative patient —    (Patient since 2017)

I was very impressed with Dr. Madani, the entire staff and the welcome atmosphere. I will look forward to being at my appointment on 9/11 at 2 PM


StarStarStarStarStar Calming atmosphere —    (Patient since 2017)

I can say for sure nobody is more afraid than going to the dentist than me. The folks at Bala were great. Made me feel a bit calmer. Also, they were very helpful answering the questions I had. Great job!


StarStarStarStarStar It was a pleasure doing business with you aweso... —    (Patient since 2017)

It was a pleasure doing business with you awesome everyone was pleasant very nice to talk to the Dentist was amazing I would surely come back there I would recommend my ,friends


StarStarStarStarStar Dr. Mason is an excellent oral surgeon.His ple... —    (Patient since 2017)

Dr. Mason is an excellent oral surgeon. His pleasant demeanor helps to ease any anxiety. I highly recommend him to anyone needing oral surgery


StarStarStarStarStar The staff and oral surgeon were pleasant, frien... —    (Patient since 2017)

The staff and oral surgeon were pleasant, friendly and very professional and explains all procedures. This office is very clean and well organized.


StarStarStarStarStar M First Visit. —    (Patient since 2017)

This was my first visit to the Bala Institute. I found the staff friendly and efficient, and I liked Dr. Madani very much.


StarStarStarStarStar Great staff ,thanks to all. —    (Patient since 2017)

Great staff ,thanks to all.


StarStarStarStarStar Great Service Great Doctor and staff. —    (Patient since 2016)

Great Service Great Doctor and staff.


StarStarStarStarStar A great experience! —    (Patient since 2016)

This office is a pleasure to deal with. All are very professional and compassionate.


StarStarStarStarStar Dr Madani is amazing. Very professional and th... —    (Patient since 2016)

Dr Madani is amazing. Very professional and thorough, yet a tremendous "bedside manner". He talked me through the entire procedure and put all of my considerable anxiety at ease. His assistants and staff were equally great, making sure I was at ease and comfortable throughout the procedure while displaying top notch professionalism. I highly recommend.


StarStarStarStarStar Bala Institute of Oral Surgery - "The place to go" —    (Patient since 2017)

From my first visit to my surgery, my experience was awesome. Both Dr. Mandani and staff were welcoming (and very funny), making the atmosphere nice and my visit easy. Thank you!!!!


StarStarStarStarStar Professional, extremely skilled and very friendly —    (Patient since 2017)

Dr madani is wonderfully personable and extremely competent. The entire staff is well-trained and everyone seems like they want to be there! Great experience


StarStarStarStarStar I had a great experience and I had no pain. All... —    (Patient since 2013)

I had a great experience and I had no pain. All the staff was really caring and generous.


StarStarStarStarStar Staff was great especially, Chanel! —    (Patient since 2016)

Staff was great especially, Chanel!


StarStarStarStarStar Surgery —    (Patient since 2015)

After my initial consult, everything went marvelous...At the last minute I went and to my surprise I had a consult. The team was very warm and I just love the atmosphere. there is no other place for me ...Happy Holidays All. Kim Buchanan


StarStarStarStarStar Payment Options —    (Patient since 2014)

Please provide payment options. Is installment plan available?


Reply

We accept all major credit cards as well as Care Credit. If you would like to set up an a payment plan, you would need to complete all payments before rendering services.

StarStarStarStarStar Jessica was very kind and also very professional. She is a big asset to your company.Dr —    (Patient since 2015)

Jessica was very kind and also very professional. She is a big asset to your company. A very calming and pleasant interaction in a tense situation. Dr. Hill was very professional and easy to understand. I trusted his opinion immediately. It was nice to finally see this level of professionalism and candor in the dental profession.


StarStarStarStarStar Dr —    (Patient since 2015)

Dr. Nicholas Hill was very reassuring in the proposed surgery to extract a tooth and also informed me of potential dental needs to be followed up with my primary dentist.


StarStarStarStarStar This is my second visit in 5 weeks and I want to say that the staff at Bala Institute of Oral... —    (Patient since 2015)

This is my second visit in 5 weeks and I want to say that the staff at Bala Institute of Oral Surgery are very friendly, knowledgeable and make you feel very comfortable. I am a dental coward but Dr. Hill made me feel comfortable and not afraid. He was very gentle, kind and caring of how I felt. I would recommend the Bala Institute of Oral Surgery to my friends.


StarStarStarStarStar lower pricing when not covered by insurance —    (Patient since 2014)

lower pricing when not covered by insurance


StarStarStarStarStar Every thing was done well and swiftly. No waiting, no problems what so every —    (Patient since 2015)

Every thing was done well and swiftly. No waiting, no problems what so every. Both effective and efficient.


StarStarStarStarStar Great experience my mouth is healing better and quicker than expected!! I highly recommend the... —    (Patient since 2015)

Great experience my mouth is healing better and quicker than expected!! I highly recommend the Bala institute


StarStarStarStarStar You have a very good staff who greets you and I would recommend my family and friends to your... —    (Patient since 2013)

You have a very good staff who greets you and I would recommend my family and friends to your practice.


StarStarStarStarStar on time —    (Patient since 2015)

i have a good understanding of what's going on, and how to fix it.


StarStarStarStarStar Dr. Hill was an excellent Doctor —    (Patient since 2013)

Dr. Hill was an excellent Doctor


StarStarStarStarStar Wonderful Doctor & Staff —    (Patient since 2015)

The entire staff was extremely professional & courteous. Everyone made me feel relaxed & at ease. But it was Dr. Madani who assured me I was in good hands. Extraordinarily knowledgeable, yet down to earth & comforting. I hhad 2 teeth extracted....& I was comfortable going into the procedure, & in excellent shape during my uneventful recovery!


StarStarStarStarStar Thank you all the doctors who have helped me. I look forward to our next visit  —    (Patient since 2015)

Thank you all the doctors who have helped me. I look forward to our next visit


StarStarStarStarStar Beautiful office, wonderful service, great results from my dental surgery. Referred by Dr —    (Patient since 2015)

Beautiful office, wonderful service, great results from my dental surgery. Referred by Dr. Norman Clark


StarStarStarStarStar All staff was friendly and professionally. —    (Patient since 2015)

All staff was friendly and professionally.


StarStarStarStarStar Things could not have gone any more smoothly —    (Patient since 2014)

Things could not have gone any more smoothly. Two implants, awake for procedure, and absolutely no discomfort during or after. No need for even OTC Tylenol. Thanks again Dr. Madani!


StarStarStarStarStar Dr Hill was very nice,& professional —    (Patient since 2015)

Dr Hill was very nice,& professional. He took the time, to explain to me, in layman's terms, my options.


StarStarStarStarStar Jessica is an excellent representative of Bala Institute. She is always friendly and helpful to me —    (Patient since 2014)

Jessica is an excellent representative of Bala Institute. She is always friendly and helpful to me.


StarNo StarNo StarNo StarNo Star Terrible Experience! —    (Patient since 2014)

I was not given enough anesthetic, to the point where I had shooting nerve pain in my jaw, face, and eyes. I screamed and cried and begged for the procedure to stop, only to be condescended to by Dr. Madani. I have had extractions done twice before and know the difference between "pressure" and searing pain. However, the doctor was convinced that I was just crying and screaming and writhing in agony because I was "nervous." Not only did Dr. Madani threaten to stop the procedure and send me home with a broken tooth, he actually had the nerve to tell me I didn't know what I was talking about and had never had a tooth extracted. EVEN THOUGH HE HAD LOOKED AT MY X-RAYS, and MY LAST EXTRACTION WAS PERFORMED AT THIS VERY OFFICE BY DR. HILL. No surprise, after he administered more anesthetic, my "nerves" suddenly went away and I was able to go the rest of the procedure without crying and screaming. Dr. Madani's bedside manner is terribly uncaring and condescending. I will not be back.


StarStarStarStarStar The doctor made me feel at ease and very comfortable with the procedure that I have to get done —    (Patient since 2015)

The doctor made me feel at ease and very comfortable with the procedure that I have to get done. Explained everything that would take place.


StarStarStarStarStar appt —    (Patient since 2015)

The receptionist was very nice also, Dr. Nicklous was very kind and explained everything to me very well☺


StarStarStarStarStar Stop trying to get people to pay so much out of pocket. —    (Patient since 2015)

Stop trying to get people to pay so much out of pocket.


StarStarStarStarStar Visiting your office was a much better experience than attempting to make an appt —    (Patient since 2015)

Visiting your office was a much better experience than attempting to make an appt.On my visit I found the receptionist personable, friendly, pleasent, helpful & professional. unlike the two people I spoke with when attempting to make an appointment. I found both the ladies to be rude, impatient, and extremely unprofessional to the point I was almost going to look elsewhere for services. I know the young lady who serviced me during my visit was not the same person (s) I spoke to during my attempt to make an appt. I don't know who these ladies were but they certainly need training in interpersonal skills. I hope I do not have to speak with either of them again. I found Dr. Hill to be very informative as well as curteous, understanding & concerned about me as his patient.Made me feel very comfortabale.


StarStarStarStarStar Everyone I encounter on that day was helpful friendly and kind. —    (Patient since 2015)

Everyone I encounter on that day was helpful friendly and kind.


StarStarStarStarStar What a friendly and welcoming office —    (Patient since 2014)

What a friendly and welcoming office. I have always been greeted immediately and rarely have to wait to see the doctor. Dr Madani is incredibly cordial.


StarStarStarStarStar I really liked my doctor —    (Patient since 2015)

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StarStarStarStarStar Everyone made me feel very comfortable, relaxed and welcomed. Thank y —    (Patient since 2014)

Everyone made me feel very comfortable, relaxed and welcomed. Thank you!


StarStarStarStarStar Dr. Hill was exceptional —    (Patient since 2015)

Dr. Hill was exceptional.But, that is understandable since anyone with the good sense to get out of W.Va is probably exceptional.


StarStarStarStarStar My experience was FABULOUS. —    (Patient since 2015)

My experience was FABULOUS.


StarStarStarStarStar First visit to the office, made me feel very wel —    (Patient since 2015)

First visit to the office, made me feel very welcomed. Will definitely recommend Dr. Hill to my friends and family


StarStarStarStarStar the receptionist at the front desk took my x-ray, then regarding payment , she was extremely!!!!... —    (Patient since 2013)

the receptionist at the front desk took my x-ray, then regarding payment , she was extremely!!!! Rude!!! I never want to deal with her ever again! Also, I did not receive the same warm and fuzzy welcome that I saw other patients getting when they arrived for their appts. I got a quick hello and then questions about payment. This approach was observed by my mother and husband who were in the office with me on that day 02Jan2015. The assts who worked with the surgeon that day Dr.Hill, however were very pleasant.Please take these comments under serious consideration and discuss with staff accordingly. Thank You!!!


StarStarStarStarStar Dr Hill and Team were awesome. —    (Patient since 2014)

Dr Hill and Team were awesome.


StarStarStarStarStar The front staff was very pleasant. Both ladies were attentive to the patient needs —    (Patient since 2014)

The front staff was very pleasant. Both ladies were attentive to the patient needs. The surgeon was very knowledgeable and concern about my dental hygiene. 5 stars so far tooth extraction on Monday yet to be determine. Happy New Year!!!


StarStarStarStarStar Everyone was great! We scheduled right away because we felt comfortable and we felt like we were... —    (Patient since 2014)

Everyone was great! We scheduled right away because we felt comfortable and we felt like we were in good hands!


StarStarStarStarStar Staff were very friendly and answered all my questions. —    (Patient since 2014)

Staff were very friendly and answered all my questions.


StarStarStarStarStar Given the reason for my visit, it was as comfortable as possible.  —    (Patient since 2014)

Given the reason for my visit, it was as comfortable as possible.


StarStarStarStarStar Everyone was very pleasant —    (Patient since 2014)

Everyone was very pleasant. I arrived ten minutes early to my appointment and went straight back to get my xrays done. From there I was quickly seated in my assigned room. I waited no longer then three minutes before the assistant greeted me. The doctor was extremely friendly and gave me great insight to my dental options. He worked quick and when I was in discomfort he stopped to make sure I was comfortable. I was surpised at how quick he took to do the extraction. I was done in less then 15 minutes and out of the office within a half hour total time. I would recommend this office to everyone I know. I will also return to get my dental implant because I have trust in the Doctors.


StarStarStarStarNo Star The only comment that I have; There was a lot of loud talking from your staff in the hall way and... —    (Patient since 2014)

The only comment that I have; There was a lot of loud talking from your staff in the hall way and front desk, and that made me feel uncomfortable.


StarStarStarStarStar Well there was not much to say everybody was very good  —    (Patient since 2014)

Well there was not much to say everybody was very good


StarStarStarStarNo Star Although Dr. Hill was good I was sent to see Dr. Madani.  —    (Patient since 2014)

Although Dr. Hill was good I was sent to see Dr. Madani.


StarStarStarStarStar Dr. Hill —    (Patient since 2014)

Dr. Hill was amazing! I had two wisdom teeth pulled and still it was one of my most pleasant dental experiences. He made me feel comfortable and made sure my husband and I both understood what we needed to do after the surgery. I hope I never need another dental procedure, but if I do, I will come back here for sure.


StarStarStarStarStar Every one was courteous and helpful. Good team work ! —    (Patient since 2014)

Every one was courteous and helpful. Good team work !


StarStarStarStarStar I had an amazing experience —    (Patient since 2014)

I had an amazing experience. I was nervous and they talked me through it all and informed me of how everything goes. They all were extremely friendly and helped me come up with other financial options. I would definitely go back and refer others here (which I have already).


StarStarStarStarStar I was initially helped by staff member, Jamel sorry if spelled wrong —    (Patient since 2014)

I was initially helped by staff member, Jamel sorry if spelled wrong.She imediately understood and assisted me with the online registration and i was able to be seen for a consultation which ultimately will get my wisdom tooth removed tomorrow.I cant think of any other way to improve other then to advertise more because iwas unaware of your center in that location.


StarStarStarStarStar The staff was very professional and courteous! This was my first visit, and I will recommend this... —    (Patient since 2014)

The staff was very professional and courteous! This was my first visit, and I will recommend this office to my whole family.


StarStarStarStarStar SISTER PAT EGAN —    (Patient since 2014)

THE OFFICE PERSONAL GETS AAAAAAAAAA+++++++++++++++ AS WELL AS DR. NICHOLAS AND HIS ASSISTANT...THANK YOU SO MUCH.


StarStarStarStarStar First Impressions:Good location, Cheerful office,Professional & Personable Front Desk Staff; loved... —    (Patient since 2014)

First Impressions: Good location, Cheerful office, Professional & Personable Front Desk Staff; loved filling out forms on Computer. Dr. Nicholas Hill is a TREASURE! Unbeatable chairside manner, reassuring, concise, informative, [draws good diagrams lol]good listener; precision dental team! TEN STAR rating!!!!


StarStarStarStarStar all the teams were excellent. I have enjoyed been with them.  —    (Patient since 2014)

all the teams were excellent. I have enjoyed been with them.


StarStarStarStarStar Thanks to the entire team at Bala Institute of Oral Surgery! From the front staff, dental staff,... —    (Patient since 2014)

Thanks to the entire team at Bala Institute of Oral Surgery! From the front staff, dental staff, and surgeons everyone was caring and professional. My implant surgery went very well and I was very satisfied with my entire experience. As an apprehensive dental patient they put me at ease and made me feel comfortable about the procedure. I would highly recommend Bala Institute of Oral Surgery to family and friends.


StarStarStarStarNo Star positive experience —    (Patient since 2014)

Nice office, well informed staff and Dr. Hill was very informative and personable.


StarStarStarStarStar Great place —    (Patient since 2014)

I really like this place everyone makes you feel great about coming to see the dentist. And Dr.Hill was awesome.


StarStarStarStarStar my last appontmen —    (Patient since 2014)

my visit was both friendly and professional.


StarStarStarStarStar It was a pleasure. Or, as much as it could be when a surgical procedure is being explained to you —    (Patient since 2014)

It was a pleasure. Or, as much as it could be when a surgical procedure is being explained to you. Thanks, Scott Johnston


StarStarStarStarStar 5 stars —    (Patient since 2013)

I received very good care Elena and Dr Mansari were very kind,considerate


StarStarStarStarStar Amazing —    (Patient since 2014)

My whole experience was friendly, courteous, professional from the moment I stepped through the door until I left the office. Going to the dentist is not something I looked forward to but I have to say, " if my first experience of visiting a dentist was as pleasant as going to Bala Institute of Surgery, I would never have developed the fear of going to the dentist".


StarStarStarStarStar The doctor & staff were excellent!!!!! —    (Patient since 2014)

The doctor & staff were excellent!!!!!


StarStarStarStarNo Star Kaseer Roberts  —    (Patient since 2014)

GReat overall visit, was in and out in less than an hour. Friendly staff as well.


StarStarStarStarStar Everyone was great. Great office. It was worth the trip.  —    (Patient since 2014)

Everyone was great. Great office. It was worth the trip.


StarStarStarStarStar everyone was friendly and professional. Dr. Hill answered all my questions —    (Patient since 2014)

everyone was friendly and professional. Dr. Hill answered all my questions. I was very nervous going in,but was calmed down by the staff and Dr. So far I don't even have any pain.


StarStarStarStarStar Everyone was friendly and the work place was kept very professional.  —    (Patient since 2014)

Everyone was friendly and the work place was kept very professional.


StarStarStarStarStar Each and every member of your team are friendly and professionals in their field —    (Patient since 2014)

Each and every member of your team are professionals in their field and very friendly. I definitely recommend any one who needs any kind of oral surgery to visit Bala center.


StarStarNo StarNo StarNo Star Woke up during surgery when I was initially promised this would not happen at the consultation —    (Patient since 2014)

Woke up during surgery when I was initially promised this would not happen at the consultation. After surgery, I attempted to ask one of the assistants to help me remove my mouth full of blood. Just swallow it she said. Unfamiliar with my freshly numbed mouth, I then drooled blood on myself, ruining a t shirt.


StarStarStarStarStar Staff were friendly, professional & efficient. Dr —    (Patient since 2014)

Staff were friendly, professional & efficient. Dr.Bill was excellent, I experienced no pain I'm the office and very little pain since the procedure. He will be my surgeon of choice and I had the opportunity to recommend him to one person while waiting for my prescription. The only addition I can think of would be to send prescriptions to pharmacy electronically to allow the patient to get the meds more quickly. Thank you for great service.


StarStarStarStarStar Excellent service from the front desk through my implant consultation —    (Patient since 2014)

Excellent service from the front desk through my implant consultation. The figure office was very friendly and I eroded definitely recommend this office to fault and friends.


StarStarStarStarStar I was disappointed because my appointment was changed from today, 7/11 due to a power outage —    (Patient since 2014)

I was disappointed because my appointment was changed from today, 7/11 due to a power outage. I was looking forward to having this tooth pulled.


StarStarStarStarStar Dr. Hill was most patient explaining my dental situation to me. —    (Patient since 2014)

Dr. Hill was most patient explaining my dental situation to me.


StarStarStarStarStar Satisfied customer —    (Patient since 2014)

Pleased with the great service.


StarStarStarStarStar Very friendly and helpful staff —    (Patient since 2014)

Very friendly and helpful staff


StarStarStarStarStar You have a great team. Thank you Dr. Madani. —    (Patient since 2014)

You have a great team. Thank you Dr. Madani.


StarStarStarStarStar I like how everything was done I will tell a all my customers to go here for all there needs thank... —    (Patient since 2014)

I like how everything was done I will tell all my customers to go here for all there needs thank you so much joe molett.


StarStarStarStarStar Everyone is truly awesome! I have dental needs that are varied in complexity and whenever I must... —    (Patient since 2014)

Everyone is truly awesome! I have dental needs that are varied in complexity and whenever I must visit the office apart from my primary dentist, I am always treated with respect and my needs are always thoroughly reviewed and explained. I sincerelyappreciate that!


StarStarStarStarStar Dr Madani and his staff were great! —    (Patient since 2014)

Dr Madani and his staff were great!


StarStarStarStarStar Excellent friendly high quality care —    (Patient since 2014)

Excellent friendly high quality care


StarStarStarStarStar Excellent Doctors!! —    (Patient since 2014)

I thoroughly enjoyed my visit with Dr. Mansoor. He is wonderful. Very knowledgeable and so good at making patients feel comfortable. I am lucky to have found such a great doctor! He was very welcoming very personable and very thorough. He explain everything that I needed to know in a way that was very easy to understand. For a first time patient I felt extremely comfortable in his care. He is a great doctor and has a nice office, staff and works very hard for his patients. Also, Dr. Hill is a wonderful. Very knowledgeable and so good at making patients feel comfortable. Definitely recommend them!


StarStarStarStarStar 2nd Dental visit —    (Patient since 2012)

My visit was good.I could have had alittle more novacaine.My previous visit was painless.The Dentist was very nice and professional.


StarStarStarStarStar I was particularly impressed by how personable the dr. was.  —    (Patient since 2014)

I was particularly impressed by how personable the dr. was.


StarStarStarStarNo Star Bala Institute of Oral Surgery —    (Patient since 2013)

Excellent customer service.


StarStarStarStarStar I must admit , I never felt so welcomed at a Dental office  —    (Patient since 2014)

I must admit , I never felt so welcomed at a Dental office . Having the " family connection " I felt like I was at home. Great staff & Doc's .. you are ALL very sweet !! Cya Friday !!


StarStarStarStarStar Everyone has been incredibly accommodating and helpful !Good Team Work !My Gratitude to Dr... —    (Patient since 2014)

Everyone has been incredibly accommodating and helpful ! Good Team Work ! My Gratitude to Dr Madani and his crew !


StarStarStarStarStar As always,great service from a caring and compassionate staff!  —    (Patient since 2014)

As always,great service from a caring and compassionate staff!


StarStarStarStarStar Everyone that I encountered was pleasant, caring and helpful —    (Patient since 2014)

Everyone that I encountered was pleasant, caring and helpful. Nicole was wonderful and there was a male student whose name I'm sorry that I don't remember, but he was also very helpful. Even the doctor was pleasant and joking to make me feel at ease. I need more dental work and will definitely follow up with Bala.


StarStarStarStarStar Everyone was very pleasant. The doctor made me feel very comfortable —    (Patient since 2014)

Everyone was very pleasant. The doctor made me feel very comfortable. I was very pleased with the service. That was only my consultation appt.


StarStarStarStarStar Appt —    (Patient since 2014)

Very happy with everything


StarStarStarStarStar After coming back from bathroom, I had to wait an additional 15 minutes for the Dr —    (Patient since 2014)

After coming back from bathroom, I had to wait an additional 15 minutes for the Dr. to return back to the room to start the process.


StarStarStarStarNo Star Thanks to Dr Hill for taking good care of Jordan and Ethan —    (Patient since 2013)

Thanks to Dr Hill for taking good care of Jordan and Ethan


StarStarStarStarStar I had such wonderful care from the entire staff —    (Patient since 2013)

I had such wonderful care from the entire staff. However, your Surgical Nurse Nicki is and has always been very kind and understanding of my fears and my situation. She takes the time to listen and understand. I believe she is one of the best assets your practice has to offer. Dr. Nick Hill was also very understanding of my fears and was an expert at removing my tooth as painlessly as possible. I will always come to this practice whenever I need your specialized care. Thank you very much.


StarStarStarStarStar the dentist was excellent very understanding and patient —    (Patient since 2014)

the dentist was excellent very understanding and patient


StarStarStarStarStar Everyone was extremely informative, helpful and pleasant. Dr. Hill worked quickly and thoroughly —    (Patient since 2014)

Everyone was extremely informative, helpful and pleasant. Dr. Hill worked quickly and thoroughly. The procedure was virtually painless. Jamel was very helpful, on the phone and in the office. Niki has a calming Spirit. She truly has a gift for making me, (and I judge many other people) feel at ease and safe. Forgive the name spelling if I got it wrong. AND there was another young lady and a young man who I interacted with and I don't recall their names. In my humble opinion,,,,,, YOU GUYS ROCK ! With Sincere Gratitude. Jim


StarStarStarStarStar Everyone was friendly and helpful. —    (Patient since 2014)

Everyone was friendly and helpful.


StarStarStarStarStar Dr. Hill was personable, knowledgeable and my total experience was very good —    (Patient since 2014)

Dr. Hill was personable, knowledgeable and my total experience was very good. I Don't like to go the dentist at all, but it was a very positive experience and if the need arises, I would certainly go back there.


StarStarStarStarStar Thanks for a really good overall experience. Everyone was very helpful and professional —    (Patient since 2014)

Thanks for a really good overall experience. Everyone was very helpful and professional. Will refer friends and family to this practice.


StarStarStarStarStar Dr Hill was excellent. He made sure I understood the precedure snd gave me options —    (Patient since 2014)

Dr Hill was excellent. He made sure I understood the precedure snd gave me options. Dr Hill made sure I was very relaxed and calm during my surgery. Best experience at a doctors office ever.


StarStarStarStarStar The women at the front desk were extremely rude to me on both the phone and when I arrived —    (Patient since 2014)

The women at the front desk were extremely rude to me on both the phone and when I arrived. My friend was in the waiting room and the women talked badly about me as I was meeting with the dentist. They called me a "stupid young girl" and I was very offended. The visit was great, other than the women at the front desk. It is extremely important for EVERYONE in the office to be professional--this is not a middle school lunchroom. There is no need to talk crap about the patients that come into an office. I think this needs to be addressed with the workers. It was a young brunette girl and a middle aged African American woman. Thank you.


StarStarStarStarStar Great visit overall, Dr. Hill is great —    (Patient since 2014)

Great visit overall, Dr. Hill is great. Only very minor complaint is that I wasn't 100% clear on my post-extraction instructions and whether I had stitches, when it would be safe to brush, etc.


StarStarStarStarStar visit —    (Patient since 2014)

Pleasant environment, the office staff alongside the surgeons were very informative.


StarStarStarStarStar Every one was curtius and polite.All was explained indepth and accurate.Thank You —    (Patient since 2014)

Every one was curtius and polite.All was explained indepth and accurate. Thank You


StarStarStarStarStar Thanks! —    (Patient since 2014)

I believe the staff was very professional, they greeted me with smiles and Dr Hill made me feel very comfortable. I appreciate the professionalism.


StarStarStarStarStar Dr. Hill —    (Patient since 2013)

Dr. Hill did a wonderful job and is also very nice and answers all questions.


StarStarStarStarStar The Dr. was very nice and personable. This is very important to me as a patient.  —    (Patient since 2014)

The Dr. was very nice and personable. This is very important to me as a patient.


StarStarStarStarStar The Best —    (Patient since 2014)

From the time I walked in the door to the time I walked out everyone was great, especially the doctors and assistants.


StarStarStarStarStar Oral surgery  —    (Patient since 2014)

The service was excellent


StarStarStarStarStar I was so pleased. Everyone was so nice and helpful. —    (Patient since 2014)

I was so pleased. Everyone was so nice and helpful. Dr. Hill explained everything and was very thorough. Coming back to check things out was a good idea and made me feel much better. I was seen immediately when I came back. Excellent care!


StarStarStarStarStar visit —    (Patient since 2014)

Pleasant office and staff


StarStarStarStarStar Dr. Hill was the best ,and I would recommend him to everyone.. I give a 👍 up to him. —    (Patient since 2014)

Dr. Hill was the best ,and I would recommend him to everyone.. I give a 👍 up to him.


StarStarStarStarNo Star Comfy —    (Patient since 2013)

I had an overall good experience. I didn't have to wait long, everyone was nice and the atmosphere was comforting, however, I felt as though I was in the dark about my financial options although I had asked about them during the consultation. The communication, in general, could have been more clear instead of a flurry of words, but everything else was fine.


StarStarStarStarStar Dr. Hill —    (Patient since 2014)

Dr. Hill was fabulous! He explained everything in great detail, recommended a paper on the website and helped my on with my coat. He has great knowledge and bedside manner!


StarStarStarStarNo Star I had 4 impacted wisdom teeth taken out. I was not told what to expect after surgery —    (Patient since 2014)

I had 4 impacted wisdom teeth taken out. I was not told what to expect after surgery. Recovery for me has been very difficult. I should have been told I needed a week off from work to recover. For some reason I expected to be fine over the weekend so I've been calling out every day. I finally got in to work today but I am still lightheaded and weak. Also, it would have been nice to see the surgeon after surgery as well as the assistants so he could explain how the surgery went. The dental assistants were very nice and took good care of me but I am sure I bit my lip during surgery because it is really swollen and sore. It would have been nice for someone to tell me that instead of me having to figure it out. Overall, I am satisfied with your office, but I am going to call to see if I need any followup because I was not told about that either. I would like to know when I will no longer be swollen and in pain. Overall good job just follow up for future patients. They will appreciate it.


StarStarStarStarStar Dr. ill took the time to explain my dental situation in a very calm, informative way —    (Patient since 2014)

Dr. Hill took the time to explain my dental situation in a very calm and informative way. Thanks to everyone there for making me feel much better.


StarStarStarStarNo Star A little confused —    (Patient since 2014)

No one really explained who they were and what their role was in the procedure.


StarStarStarStarNo Star Great —    (Patient since 2014)

Friendly staff. Knowledgeable people.


StarStarStarStarStar I couldn't get over how quick the extraction took! :) —    (Patient since 2014)

I couldn't get over how quick the extraction took! :)


StarStarStarStarStar My visit was impressive and great. I appreciate the office taking me on such short notice —    (Patient since 2014)

My visit was impressive and great. I appreciate the office taking me on such short notice. It was a nice experience being a first timepatient under the care or Dr Hill and the staff who assisted with my treatment. Keep up the good job. Thanks again. Rodney Bellamy-Dixon


StarStarStarStarStar Everyone was helpful, friendly kind and supportive with all of my needs! —    (Patient since 2014)

Everyone was helpful, friendly kind and supportive with all of my needs!


StarStarStarStarStar Staff was very considerate of me being late due to traffic —    (Patient since 2013)

Staff was very considerate of me being late due to traffic. I was 1/2hr late due to car accident on Rossevelt Blvd...Staff was very understanding and still have my oral surgery due...Doctor Hill was excellent.


StarStarStarStarStar my consultation was not worth the amount that I paid for.. —    (Patient since 2013)

my consultation was not worth the amount that I paid for...for the doctor to tell me that he will be putting me to sleep to pull out my wisdom tooth...this is something that I knew already that is why I came to this dentist office and to pay $75 for doctor to tell me this was not worth the cost. I can see if it was going toward my initial fee.


StarStarStarStarStar Jamel was excellent in providing me with a QUICK appointment —    (Patient since 2014)

Jamel was excellent in providing me with a QUICK appointment. Her help and information was GREATLY appreciated. The doctors were excellent in providing information and did RUSH through the visit. Would recommend family and friends! I would also return if every their is a need!


StarStarStarStarStar All the staff and the Drs are fantastic. thanks!!! —    (Patient since 2013)

All the staff and the Drs are fantastic. thanks!!!


StarStarStarStarStar Dr.Madani went out of his way to make me feel comfortable. He is very kind and very skillful —    (Patient since 2014)

Dr.Madani went out of his way to make me feel comfortable. He is very kind and very skillful. I would recommend him to all of my friends.


StarStarStarStarStar 4 stars —    (Patient since 2014)

My consultation exceeded my expectations! I'm totally comfy with receiving future care here.


StarStarStarStarStar mrs. georgia herrera —    (Patient since 2012)

Great customer ser vice and bedside manner


StarStarStarStarStar No comment, everything was great! —    (Patient since 2014)

No comment, everything was great!


StarStarStarStarStar The one woman wasn't as friendly, a little rude, her eye contact was poor and she wasn't as... —    (Patient since 2014)

The one woman wasn't as friendly, a little rude, her eye contact was poor and she wasn't as personable as the other staff


StarStarStarStarStar all the techs. were very friendly. Dr. hill was extremely competent. —    (Patient since 2014)

all the techs. were very friendly. Dr.Hill was extremely competent.


StarStarStarStarNo Star I was very pleased with the surgeon's explanation of the procedure And bedside manner pleasant... —    (Patient since 2014)

I was very pleased with the surgeon's explanation of the procedure And bedside manner pleasant experience.


Thanx 4 everything u guys really helped me by getting rid of that tooth & everyone there was so... —    (Patient since 2013)

Thanx 4 everything u guys really helped me by getting rid of that tooth & everyone there was so pleasant & understanding thanx again


StarStarStarStarStar My personal experience was extremely positive —    (Patient since 2014)

My personal experience was extremely positive. I would strongly recommend the Bala Institute to my patients or anyone seeking Oral and Dental care. Kudo to Dr Madani and his staff !


StarStarStarStarStar WOW....I felt so supported...you folks rock! —    (Patient since 2013)

WOW....I felt so supported...you folks rock!


StarStarStarStarNo Star Everyone was very professional keep up the good work. Thank you —    (Patient since 2013)

Everyone was very professional keep up the good work. Thank you


StarStarStarStarNo Star If someone calls in for an appointment who has never been to your practice before, stress you... —    (Patient since 2013)

If someone calls in for an appointment who has never been to your practice before, stress you preference to register on line. I found the process rather tedious using the computer in the office.


StarStarStarStarNo Star Dr. Hill and his surgical assistant for the procedure were great —    (Patient since 2013)

Dr. Hill and his surgical assistant for the procedure were great.They were running a little behind for the day so had to wait a little longer in the waiting room but it was worth it.


StarStarStarStarStar Everyone was friendly and professional —    (Patient since 2013)

Everyone was friendly and professional. I was early and was admitted and released before my scheduled appointment actually started. As efficient as I have ever seen. Made me feel very comfortable. Thank you.


StarNo StarNo StarNo StarNo Star Tooth extraction and bone graft —    (Patient since 2013)

Good experience especially considering how extensive the work was.


The staff is very courteous as well as professional. The front desk girls are fantastic!!! —    (Patient since 2013)

The staff is very courteous as well as professional. The front desk girls are fantastic!!!


StarStarStarStarStar The dental asst.,that helped Dr Miller —    (Patient since 2013)

The dental asst.,that helped Dr Miller


StarStarStarStarStar Love this place! —    (Patient since 2013)

Love this enhanced technology. Office staff was very pleasant. Dr. Hill was extremely thorough.


StarStarStarStarStar Each person was more than gracious, especially Dr. Mandani.Thank you so much —    (Patient since 2013)

Each person was more than gracious, especially Dr. Mandani. Thank you so much


StarStarNo StarNo StarNo Star CONSULTATION WITH DR. MADANI —    (Patient since 2013)

My consultation with Dr. Madani would have been more comfortable if there weren't so many interruptions with people coming in and out of his office. We should have had the consult behind closed doors. Thank you.


StarStarStarStarStar Great Service! —    (Patient since 2013)

Dr. Hill said," I will take care of you, and that is just what he did! My teeth were extracted in no time and I was on my way.


StarStarStarStarStar Everbody was well professional and Ms.Ally was great thank u Naima T —    (Patient since 2013)

Everbody was well professional and Ms.Ally was great thank u Naima T


StarStarStarStarStar Everyone I came in contact with on the day of my appointment were great —    (Patient since 2013)

Everyone I came in contact with on the day of my appointment were great. From the ladies at the front desk, to the X-ray techs, to the doctor. I felt very comfortable in a situation that I was initially nervous about. Thank you all for such a greAt service.


StarStarStarStarStar This was my first visit in this office and it was a really nice experience —    (Patient since 2013)

This was my first visit in this office and it was a really nice experience. I am not fond of the dentist but I was comfortable and welcomed here. Thank you!


StarStarStarStarStar Great customer service from the whole staff, felt welcomed  —    (Patient since 2013)

Great customer service from the whole staff, felt welcomed


StarStarStarStarStar Dr souri is probably one of the finest surgeons ihave experienced —    (Patient since 2013)

Dr souri is probably one of the finest surgeons ihave experienced. I dont know how you made it such a pleasurable experience


StarStarStarStarStar Good Day at the Oral Surgeon —    (Patient since 2013)

Excellent customer service and tall associates at front desk very informative, and curteous. I was very nervous and they helped me to relax. This was my second time visiting this office. Both times the service was excellent, Dr. Manssoor Madani has a great sense of humor! Thank you, J. Simmons


StarStarStarStarStar Bala Institute of Oral Surgery exceeded my expectations —    (Patient since 2013)

Bala Institute of Oral Surgery exceeded my expectations. The staff was warm, caring and compassionate. Everyone went above and beyond to make sure that my needs were met and that any of my anxieties were addressed.


StarStarStarStarStar medical situation was explained in simple and clear terms.  —    (Patient since 2013)

medical situation was explained in simple and clear terms.


StarStarStarStarStar Very professional office; positive experience! —    (Patient since 2013)

Very professional office; positive experience!


StarStarStarStarStar Dr —    (Patient since 2013)

Dr. Madani was a pleasure to deal with and I understand what my next steps are, as well as alternatives


StarStarStarStarStar Dental appt —    (Patient since 2013)

Excellent service - Dentist explained my options in great detail


StarStarStarStarStar Can't remember name but the young lady who took thePanorama was soo kind and considerate due to... —    (Patient since 2013)

Can't remember name but the young lady who took the Panorama was soo kind and considerate due to my gag problem! It was awesome easy! Care prior with explanations,questions was extremely helpful and put me at ease.Thank you for your excellent care.


StarStarStarStarStar I was so afraid, and the staff made me comfortable —    (Patient since 2013)

I was so afraid, and the staff made me comfortable. The dentist was excellent, I felt nothing but pressure. I had an excellent experience.


StarStarStarStarStar Your staff was great. The young lady who gave me my instruction was fantastic. Yes I will be back —    (Patient since 2013)

Your staff was great. The young lady who gave me my instruction was fantastic. Yes I will be back. Thank you


StarStarNo StarNo StarNo Star I have only had one visit. So it is hard to judge. My only issue was the wait time. —    (Patient since 2013)

I have only had one visit. So it is hard to judge. My only issue was the wait time.


StarStarStarStarStar WOW —    (Patient since 2013)

I cannot stress what fast and comfortable experience my wisdom teeth extraction at BIOS was. Having filled out most of my paper work beforehand, I experienced almost no wait-time and was seating immediately. Dr. Madani carefully went over some last minute information and I signed the final papers. The IV went in and as fast as you can say supercalifragilisticexpialadocious the procedure was done. What's outstanding about Dr. Madani's work is that following the surgery, I experienced a minimal amount of pain accompanied by little to no swelling. I almost wish I had another set of wisdom teeth so I could go back and do it again!


StarStarStarStarStar doctor mandani was fabulous!!! —    (Patient since 2013)

doctor mandani was fabulous!!!


StarStarStarStarStar Dr. Mandani is amazing!!! —    (Patient since 2013)

Dr. Mandani is amazing!!!


StarStarStarStarNo Star Good Visit —    (Patient since 2013)

Had a good and quick visit!


StarStarStarStarStar Great service! —    (Patient since 2013)

The staff was polite. Service was quick.


StarStarStarStarStar Overall, a great welcoming experience —    (Patient since 2012)

Overall, a great welcoming experience. Dental work is never fun but Bala Institute of Oral Surgery always makes me feel comfortable. My second procedure at this office and I will continue to use their services- hopefully will not need them!


StarStarStarStarStar You have a great team there, very friendly and welcoming which very much helped me feel... —    (Patient since 2013)

You have a great team there, very friendly and welcoming which very much helped me feel comfortable and calmed my nerves. Great experience.


StarStarStarStarNo Star The overall visit was very nice. But when making the appt —    (Patient since 2013)

The overall visit was very nice. But when making the appt. I felt the receptionist was very rude and unprofessional .Before i could even get a word out she was cutting me off and referring me to the hospital the Doctor told me would be to long of a wait.i explained that i knew it was his personal office but that was where he asked to see us. She was very unprofessional and i was very apprehensive about driving that far for rude service but the other staff very extremely pleasant.


StarStarStarStarNo Star i didn't receive any discharge paperwork only a script —    (Patient since 2013)

i didn't receive any discharge paperwork only a script. it would have been nice to be able to refer back to any information to help in my recovery process.


StarStarStarStarNo Star I was very pleased with the service I  —    (Patient since 2013)

I was very pleased with the service I Received my only reason why I might not recommend your services to others is because of insurance. You do not accept Medicare and therefore my secondary could not be billed. Also my Delta Dental plan was also not acceptable.


StarStarStarNo StarNo Star The office is set up nice, however their was no privacy during the consultation —    (Patient since 2013)

The office is set up nice, however their was no privacy during the consultation. I expect for professionals to discuss medical issues privately (hippa). I was asked my birth date out in the hallway, which made me feel uncomfortable. It would also be convient if you could make payments towards your procedure, instead of paying all in full. All in all my experience was ok. The doctor was specific and informative of the issues that I have.


StarNo StarNo StarNo StarNo Star Lack of Professionalism —    (Patient since 2013)

I prefer the doctor to address me by my name not "Honey"! Also, I never was shown a video or given literature concerning the procedure until I asked. There was a lack of professionalism when I could the staff talking about patients at the front desk. There should be a private office area where the staff discuss things without anyone hearing it. These should be printed literature concerning their procedure. Although, I was told that we live in a technological world; booklets should be available to patients. Mrs. Judy Lowe


Reply

We are very sorry you were not comfortable being called "honey". It's a term of endearment and it was meant to provide a level of comfort as many patients experience anxiety or fear when getting oral surgery. He never meant any disrespect to you. Additionally, we had just run out of our brochures on the procedure you were inquiring about. We did offer to print you a copy of the details from our website. We can certainly send you a brochure when they arrive. If there is anything else we can do for you, please let us know.

StarStarStarStarStar first class office —    (Patient since 2013)

Great job. Would go back but hope I don't have to.


StarStarStarStarStar A wonderful visit! —    (Patient since 2013)

I came to get all four of my wisdom teeth removed, and everything went extremely well! It's now three days after my surgery, and I've experienced nearly no pain at all. I haven't even had to use the painkillers that I've been given, as Ibuprofen has been sufficient. I'd absolutely recommend Bala Institute of Oral Surgery to anyone I know.


StarStarStarStarStar Great staff,well pleased thanks for asking. —    (Patient since 2013)

Great staff,well pleased thanks for asking.


StarStarStarStarNo Star Good Visit —    (Patient since 2013)

It was a good visit. I was told what the procedure would be like.


StarStarStarStarNo Star Recommended —    (Patient since 2013)

Doctor was awesome staff very nice


StarStarStarStarStar Excellent —    (Patient since 2013)

Very friendly staff and well-informed in their profession.


StarStarStarStarStar Great experience! —    (Patient since 2013)

I am the third person in my family to have my teeth extractions here. Excellent service keeps my family coming back.


StarStarStarStarStar You guys were really great I highly recommend that you keep doing whatever it is you are doing now —    (Patient since 2013)

You guys were really great I highly recommend that you keep doing whatever it is you are doing now. Thanks, Uphill BTW tell people to listen to music while you work on them. It really helps.


StarStarStarStarNo Star The assistant helping that day did a great job of making me comfortable before the surgery —    (Patient since 2013)

The dental assistant helping that day did a great job of making me comfortable before the surgery. The surgeon was vey friendly as well.


StarStarStarStarNo Star Everything was good the receptionist name Jessica is really good but the other one I don't... —    (Patient since 2013)

Everything was good the receptionist name Jessica is really good but the other one I don't appreciate that she scream to me acros the whole waiting area to tell me I had a copy that's really unprofessional thank you


StarStarStarStarStar Just keep up the good work.  —    (Patient since 2013)

Just keep up the good work.


StarStarStarNo StarNo Star Never asked your patient for a credit card while they are in the chair bring prepped for surgery!... —    (Patient since 2013)

Never asked your patient for a credit card while they are in the chair bring prepped for surgery! I was really offended by that! I felt untrustworthy!


StarStarStarStarStar Excellent care —    (Patient since 2013)

Excellent service Being an MD myself I had to pick the best oral surgeon Surgery was a breeze and recovery time much less than what other have had with other surgeons Thanks Dr Madani!!!


I think it would bea good idea if the doctor will talk to the patients before having imaging... —    (Patient since 2013)

I think it would bea good idea if the doctor will talk to the patients before having imaging studies done. I had a good experience. I think the doctor was very honest and explained the situation very well.


The entire visit was very good. The service from the receptionist to the Doctor was great.  —    (Patient since 2013)

The entire visit was very good. The service from the receptionist to the Doctor was great.


StarStarStarStarStar Everyone was extremely nice and friendly!!!!! And most of all patient with me because I was so... —    (Patient since 2013)

Everyone was extremely nice and friendly!!!!! And most of all patient with me because I was so scared!!!!! Thanks a bunch.


StarStarStarStarStar what does this mean —    (Patient since 2013)

My visit as excelent. every one was friendly and curtious. everyone answered my questions and did not split there time amoung others or other duties. I was the their patient and they payed attention to me.


StarStarStarStarNo Star Service was quite good —    (Patient since 2013)

I was greeted promptly, things were explained to me understandably, my dentist was quite nice. I would recommend the facility to someone else


StarStarStarStarStar My visit was wonderful —    (Patient since 2013)

My visit was wonderful. The staff was very attentive to my needs Very clean comfortable atmosphere, Dr. Madani pulled my tooth, and I didn't even no it Thanks for a pleasant visit


StarStarStarStarStar all were very professional and courtious. excellent staff in your office —    (Patient since 2013)

all were very professional and courtious. excellent staff in your office. Thank You all for everything.


StarStarStarStarStar All around good experience —    (Patient since 2013)

All around good experience. My fear of needles was recognized and the staff made me feel very comfortable.


StarStarStarStarStar Thank you so much, all of you. I'm sorry, I can't recall your names, but you put my mind at ease —    (Patient since 2013)

Thank you so much, all of you. I'm sorry, I can't recall your names, but you put my mind at ease. Thank you, Dr. Madani, for doing such an exceptional job and for being a joy to visit!


StarStarStarStarStar Appt on 4/26 - Rhonda W. Sadler —    (Patient since 2013)

I was very appreciative of the courteous and comforting way all of the staff took care of me during my recent appointment. Although I was very nervous, everyone made an effort to make me feel calmer and at ease. Thank you all for making my dental visit a good experience.


Everyone from the receptionist to the doctor was pleasent and professional. —    (Patient since 2013)

Everyone from the receptionistt


StarStarStarStarStar Everyone in the office was very accommodating & surely tried to calm my nerves. Dr —    (Patient since 2013)

Everyone in the office was very accommodating & surely tried to calm my nerves. Dr. Souri was so professional & informative about my procedure. I will definetly recommend others to your office.


StarStarStarStarStar Jaw repair —    (Patient since 2013)

I would recommend you pay this place a visit for any oral or dental issues you mite have. The staff and doctors are amazing after having my jaw broken in to places a few months ago I would have never expected to be back to normal as quickly as I am.


StarStarStarStarNo Star Great place to have oral surgery! —    (Patient since 2013)

Staff was courteous and fast in getting you seated for your appointment and the overall experience was excellent! I would recommend this facility to anyone who is looking for quality dental care.


StarStarStarStarStar Very cordial and professional team, especially Dr. Madani, Jamal and Jessica. —    (Patient since 2013)

Very cordial and professional team, especially Dr. Madani, Jamal and Jessica.


StarStarStarStarStar Everyone was very friendly and professional I love the virtual paperwork forms! —    (Patient since 2013)

Everyone was very friendly and professional I love the virtual paperwork forms!


StarStarStarStarNo Star Please note you misspelled my name. It is Carol —    (Patient since 2013)

Please note you misspelled my name. It is Carol. The staff should call patients by their last name and not their first name


StarStarNo StarNo StarNo Star Overall my experience was very good —    (Patient since 2013)

Overall my experience was very good. It would be helpful to provide the patients with some written post surgery information. For instance, I don't know when I can start brushing my teeth near the surgery. I assume eating hard foods is dependent on how my teeth feel. Is there any type of follow up appointment? Overall, I did not have any pain the day of surgery or the following days. I don't know if this is a result of Dr. Souri or my teeth not being impacted (or both).


StarStarStarStarStar The staff was very professional and took time to answer all questions.  —    (Patient since 2013)

The staff was very professional and took time to answer all questions.


StarStarStarStarStar would recommend —    (Patient since 2013)

Staff was excellent!! Very friendly and professional.


My only concern was that I had made an appointment and had a referral to see Dr —    (Patient since 2013)

My only concern was that I had made an appointment and had a referral to see Dr. Madani, but when I went to the room the doctor I saw was Dr. Souri(?). I did not realize he was not Dr. Madani until after the appointment and I was waiting in the waiting room waiting for a doctor's note. Then I was called in by Dr. S. to meet Dr. Madani. Then I began to realize what was happening (or had happened.) If my app't. was with Dr. Madani I think I should have been told I would see Dr. S. before him. As a new patient I did not know who was who. Other than that, my experience was very good and Dr. Madani was most reassuring.


StarStarStarStarStar THE ORAL SURGEON WAS VERY PLEASENT AND SKILLED IN PAINLESSLY EXTRACTING TEETH —    (Patient since 2013)

THE ORAL SURGEON WAS VERY PLEASENT AND SKILLED IN PAINLESSLY EXTRACTING TEETH. I DID NOT REALIZE HE HAD PULLED MY TWO TEETH (#'S 10 & 11), WHEN HE BEGAN EXPLAINING THE HEALING PROCESS IHSTRUCTIONS. AND HE HAD A HENSE OF SUMOR. THANKS TO ALL THE ATTENDING STAFF.


StarStarStarStarStar The doctor was fantastic and explained everything in detail to me —    (Patient since 2013)

The doctor was fantastic and explained everything in detail to me. He took his time to make sure I understood and was very patient in his explainations. Facility was beat, clean, and well appointed. The staff was very helpful and professional as well. i would highly recommend this office and doctor.


StarStarStarStarStar Personable staff. Excellent experience. —    (Patient since 2013)

Personable staff. Excellent experience.


StarStarStarStarNo Star Nadira Holliman's Review —    (Patient since 2013)

I was able to talk the same day and I didn't feel too much pain other than when I tried to eat solid food.


StarStarStarStarStar Great team —    (Patient since 2013)

Even though I was nervous the team did their best to make me feel relaxed and comfortable.


StarStarStarStarStar Dr very well manered and educated also the lovely ladies that work with him —    (Patient since 2013)

The dr a well educated person,gets the job done perfect from my stand point.also the lovely staff. I want to thank you all very much for the fast and great service you all gave me thank you all again signed anthony


StarStarStarStarStar Wonderful & Caring —    (Patient since 2013)

For a Dental Phobic, it was a great experience for me. The staff did everything they could to make me feel at ease & that meant the world to me. THANK YOU!!!


StarStarStarStarStar Very pleased that you treated our driver the way she was treated —    (Patient since 2013)

Very pleased that you treated our driver the way she was treated. And for helping my Mother with the bill since she is a widow with 8 children. Thank You to all for your kindness


StarStarStarStarStar Channel was very friendly and welcoming. —    (Patient since 2013)

Channel was very friendly and welcoming.


StarStarStarStarStar The lady that helpe on monday @11:20 apponitment, She was extra nice and very professional, sorry... —    (Patient since 2013)

The lady that helpe on monday @11:20 apponitment, She was extra nice and very professional, sorry forgot her name, but I seen her on wed 6th of march too Tell her Dwain Jones said THANKS for making me feel better about this PAINFUL situtation, I told my wife if it was not for her I wouldn't have returned. Out of fear.


StarStarStarNo StarNo Star The dentist was absolutely great! The receptionists on the other hand were very unprofessional and... —    (Patient since 2013)

The dentist was absolutely great! The receptionists on the other hand were very unprofessional and impolite. I recommend a more friendly staff to better your institution.


StarStarStarNo StarNo Star Scary —    (Patient since 2013)

My heart was in my stomach. I was scared and still scared...


StarStarStarNo StarNo Star Front desk staff was totally lacking in interpersonal skills. Rude and cold —    (Patient since 2013)

Front desk staff was totally lacking in interpersonal skills. Rude and cold. Procedure went very smoothly, Dr was nice and made sure that I understood everything and got to ask any questions. Not sure I'd go back based on interactions with desk staff though.


StarStarStarStarStar It was a fun place to do business with. Everyone was very friendly —    (Patient since 2013)

It was a fun place to do business with. Everyone was very friendly. Keep up the excellent work! Also, my son's recovery was very fast. By evening time, he felt up to having friends over.


StarStarStarStarStar happy —    (Patient since 2013)

the whole staff made me feel comfortable from start to end


StarStarStarStarStar The doc was amazing - made me feel very comfortable —    (Patient since 2013)

The doc was amazing - made me feel very comfortable. he was a little hard to understand but we made it work. The staff were just stellar and I cannot say enough good things about Bala Institute for Oral Surgery!!


StarNo StarNo StarNo StarNo Star The women at the front desk were very loud and out of control —    (Patient since 2013)

The women at the front desk were very loud and out of control. I think they could have been more professional and although may be good at their jobs need to be trained on customer service soft skills and proper phone manner.


StarStarStarStarStar I am doing very well. No pain no sweling no bleeding.Thank you Dr. Madani —    (Patient since 2013)

I am doing very well. No pain no sweling no bleeding. Thank you Dr. Madani


StarStarStarStarStar All I can say is keep up the great work of a wonderful team!  —    (Patient since 2013)

All I can say is keep up the great work of a wonderful team!


StarStarStarStarStar The office staff had the information that I e-mailed to them and they were ready for me —    (Patient since 2013)

The office staff had the information that I e-mailed to them and they were ready for me. Your medical staff makes the patient feel comfortable and confident that everything will be as less painful as possible. Explained what was going to happen and what options were available as far as putting you to sleep or numbing your jaw. Keep up the good work!


StarStarNo StarNo StarNo Star please explain more financial & insurance that how much it covered.  —    (Patient since 2013)

please explain more financial & insurance how much it covered.


StarStarStarStarNo Star wisdom tooth extraction —    (Patient since 2012)

overall good visit, surgery went well although started late


StarStarStarStarStar Staff made me feel comfortable. 3 teeth extracted with no after pain.  —    (Patient since 2013)

Staff made me feel comfortable. 3 teeth extracted with no after pain.


StarStarStarStarStar I have to say that the whole staff was wonderful, I was very impress with the up-to-date equipment —    (Patient since 2013)

I have to say that the whole staff was wonderful, I was very impress with the up-to-date equipment. I would definitely recommed to a friend or family member.


StarStarStarStarStar Best Dental Experience  —    (Patient since 2013)

My experience couldn't be better. Thanks to everyone at Bala Institute of Oral Surgery for making my dental procedure as smooth as possible.


Everyone was kind, direct & patient,everything was very organized & had a nice flow to it —    (Patient since 2013)

Everyone was kind, direct & patient,everything was very organized & had a nice flow to it. Dr Madani was kind & you could tell he had a lot of experience, some Doc's only have book knowledge & he was different, I am an electrician & I know the value of experience versus just book knowledge--some things in books are not a practical solution for the task at hand, Thanks to everyone in your facility Mark Chelsvig


StarNo StarNo StarNo StarNo Star I was unaware that you did not take my insurance you had almost two weeks with information and... —    (Patient since 2013)

I was unaware that you did not take my insurance you had almost two weeks with information and when I gave the person at the front my card I should have been told we don't take dmo then I was asked for money I had none to really give as I am saying this the other person said I was going to call you!!?!!? I am very displeased


StarStarStarStarStar Dr. Madani gave me his honest and professional advice for my daughter which I truly appreciate —    (Patient since 2013)

Dr. Madani gave me his honest and professional advice for my daughter which I truly appreciate. He gave me an excellent referral to aid me in getting a positive long term result for my daughter. Dr. Madani put my daughter's needs ahead of his need to make a financial gain.


StarStarStarStarStar Every one swere very friendly and helpful. —    (Patient since 2013)

Every one were very friendly and helpful.


StarStarStarStarStar Both of the women at the front desk, one in a black scrub and the other in a pinkish designed... —    (Patient since 2013)

Both of the women at the front desk, one in a black scrub and the other in a pinkish designed scrub with glasses, were both very helpful in helping me with my insurance info and helping take care of any questions I had. Dr. Madani, sorry if misspelt, was very friendly and helpful in creating an understanding of my situation and the procedure that we were going to do.


StarStarStarStarNo Star My appointment was on a day that I had to work, after receiving my note and submitting it to my... —    (Patient since 2013)

My appointment was on a day that I had to work, after receiving my note and submitting it to my employer it was denied. the denial was because there was no signature by the performing doctor. i had to make an extra trip to get a valid return to work slip.


StarStarStarStarStar Have to remember to pre medicate —    (Patient since 2013)

Have to remember to pre medicate


StarStarStarStarNo Star All of the people made me feel very comfortable and safe —    (Patient since 2013)

All of the people made me feel very comfortable and safe


StarStarStarStarStar Everything was good, I was very pleased —    (Patient since 2013)

Everything was good, I was very pleased


StarStarStarStarStar Excellent! —    (Patient since 2013)

Everyone was really nice and helpful!


StarStarStarStarStar My experience —    (Patient since 2013)

The staff was great and made me feel very comfortable. I was so scared and they let my husband sit with me until I went to sleep. Dr. Mandani was so patient with me and answered all my questions, he made me feel like I was in great hands. I have heard horror stories about getting your wisdom teeth removed but I must say I am healing great and the pain was minimal.


the dr.handled my father in a very nice way.i would recommend this dr —    (Patient since 2013)

the dr.handled my father in a very nice way.i would recommend this dr. to anyone who might need his expertise,i think he is the best


StarStarStarStarStar I am so very happy with the care that I receive at this office —    (Patient since 2012)

I am so very happy with the care that I receive at this office. The staff are very friendly and caring. It almost feels like a family atmosphere instead of a business atmosphere. Your staff strike just the right attitudes and professionalism to make me feel so very comfortable and comforted. I do not wish to go anywhere else for my dental care, but right there! Please keep giving the same great customer service to everyone the way you have cared for me.


StarStarStarStarStar My wisdom tooth extraction —    (Patient since 2012)

The staff was nice and pleasant but the doctor awesome!!!


StarStarStarStarStar A great visit! —    (Patient since 2012)

I was very impressed with my first visit to BIOS. My treatment procedure was handled with great care by Dr. Madani and his personable, professional staff.


StarStarStarStarStar Both young women x-ray & help with extraction were wonderful and so comforting.  —    (Patient since 2012)

Both young women x-ray & help with extraction were wonderful and so comforting.


StarStarStarStarStar Everyone was extremely friendly- and helpful! —    (Patient since 2012)

Everyone was extremely friendly- and helpful!


StarStarStarStarStar excellent care —    (Patient since 2012)

I was very happy with my treatment in the office. Everyone, from the Recepetionist right on through my x-ray technician, and tooth extraction, I was made to feel very much at ease. I'll be the first to admit that I am a "chicken" of a patient. I t was a very pleasent experience.


StarStarStarNo StarNo Star I felt very confident about both doctors and really liked who I primarily saw, though he was not... — 

I felt very confident about both doctors and really liked who I primarily saw, though he was not who I made the appt. with. It would have been to have been told. The staff at the front desk were perfectly nice but not professional in a way I expect in a dental or medical office. A while after filling out & returning my forms, up I asked the person who had given them to me when I might be seen and she seemed somewhat surprised and then took me right back for x-rays. Most of all, I didn't feel confident about cleanliness. The office felt unkempt, pictures askew and so on, and there was a throw-all room with piles of stuff everywhere across from where I sat waiting for an x-ray. I would have preferred the door to be closed. The x-ray technician was very professional and nice but typed and picked something up off the floor in the same sterile gloves that handled the plastic piece covering a piece my mouth went over, and the machine did not appear to be clean. Though I liked and trusted the oral surgeon I am not sure I'll return for the procedure because sterility is important to me and I am prone to infection.


StarStarStarStarNo Star Have dionositc systems online and ready to go —    (Patient since 2016)

Have dionositc systems online and ready to go.i had to wait for a system reboot and bring the X-ray machine online


StarStarStarStarStar You guys did a great job. I haven't felt any pain since Wednesday — 

You guys did a great job. I haven't felt any pain since Wednesday. The numbness also went away fairly quickly. I am happy that the procedure went smoothly and that I have recovered so quckly. Thank you.


StarStarStarStarStar I did have to wait and hour and 15 minutes, after I was told that I could come in for a... — 

I did have to wait and hour and 15 minutes, after I was told that I could come in for a cancelation slot. In spite of the wait, everyone did their best to make up for the inconvenience. I understood that there was an emergency.


StarStarStarStarNo Star Woke up in the middle of my surgery! Nobody came in to tell me what happened after — 

Woke up in the middle of my surgery! Nobody came in to tell me what happened after. Not that big of a deal. Still was curious to know why.


StarStarStarStarStar Nothing really. The experience was good and the outcome great — 

Nothing really. The experience was good and the outcome great. I had relief of the pain my three teeth were causing me. Thank you all.


StarStarStarStarNo Star The one receptionist wasn't really friendly. I felt like she was very rude — 

The one receptionist wasn't really friendly. I felt like she was very rude. The other to Caucasian ladies were great!! The one lady African American need to check her attitude when new patients enter. I was told to get a note and the note sloppy and she act like she didn't want to give it. The dr was great there!! I would go back their just because of the dr..please check her attitude. Receptionist should be pleasant. My son even ask when we were leaving why she was so mean. Overall I give this place a 10 minus 1 for her.


StarStarStarStarStar I felt like a VIP by all the staff members! Thanks to all! — 

I felt like a VIP by all the staff members! Thanks to all!


StarStarStarStarNo Star Make price more affordable .Dr. Jackson was wonderful. —    (Patient since 2013)

Make price more affordable .Dr. Jackson was wonderful.


StarStarStarStarStar Everyone was extremely pleasant and helpful, from the receptionist in the waiting area to the... — 

Everyone was extremely pleasant and helpful, from the receptionist in the waiting area to the technician who took X-rays, and, most certainly to Dr. Madani and to the other dentist who was in the examination room (I do not recall her name). Dr. Madani took time to talk and to explain. Everyone in the office was kind, caring, and considerate. This was a very pleasant experience, and I would highly recommend Dr. Madani and the Bala Institue of Oral Surgery. As a footnote, I was taken into an examination room as soon as I arrived, which was EARLIER than my scheduled appointment time. What a pleasant all-around experience!


StarStarStarStarStar I love that the staff seemed genuinely concerned for how I was feeling —    (Patient since 2014)

I love that the staff seemed genuinely concerned for how I was feeling. Everyone made me feel very comfortable, I even laughed a few times despite the pain I was in! I have and will continue to recommend your office to friends and family!:


StarStarStarStarStar Dr. Souri is fantastic. — 

Dr. Souri is fantastic. He is kind, flexible, and efficient. I've seen him twice now and would choose him again and again (hopefully I won't have to!). I didn't experience any complications with any of the eight tooth extractions I had done by Dr. Souri.


StarStarStarStarStar Everyone was very professional. They were friendly, patience, well organize, & clean — 

Everyone was very professional. They were friendly, patience, well organize, & clean. I felt very comfortable on my visit & I will refer friends & family.


StarStarStarStarStar excellent customer service —    (Patient since 2015)

excellent customer service. i am praying that the final results after my mouth heals will be excellent.


StarStarStarStarStar Excellent — 

I was very nervous when I arrived to have a consultation about my wisdom teeth. The staff and doctor were very understanding and calmed my nerves by explaining everything and telling me exactly what to expect.


StarStarStarStarNo Star I was very nervous — 

I went for extractions and after the explanation I had completely forgot everything the doctor told me to keep my mouth clean but I had some one the help me out with that. After the procedure I cryed because I was confused and unaware of where I was for a couple of minutes but the doctor's assistant told me it was ok and keep me calm for a little while. The doctor kept me laughing he is very nice and he made me very comfortable telling me that being nervous was ok and to jut keep calm.


StarStarStarStarStar CO-PAY  — 

MY CO-PAY SITUATION SHOULD HAVE BEEN TAKEN CARE OF BEFORE I GOT TO THE CHAIR TO HAVE MY TEETH PULLED.


StarStarStarStarStar GREAT JOB — 

THE DR. DID A WONDERFUL JOB


StarStarStarStarStar My experience at Bala was excellent — 

My experience at Bala was excellent. Needless to say, I was quite nervous about having a procedure done, but the entire staff made me feel so relaxed and comfortable. If the need arises again, I will certainly return to Bala. As far as for my experience at Bala -- don't change a thing!


StarStarStarStarStar Great job! —    (Patient since 2012)

I felt that all of the personnel were very professional and competent. I appreciated the care and efficiency displayed. Everything went very well and I was pleasantly surprised at the level of care and followup for a new referral. Keep up the good work and work ethic.


StarStarStarNo StarNo Star Although we had confirmed the surgical appt, there was general confusion upon our arrival--why... — 

Although we had confirmed the surgical appt, there was general confusion upon our arrival--why were we there? What time was the appt? This was disconcerting. The surgery itself went well.


StarStarStarStarNo Star I wish I had a copy of everything I signed advising all the problems that may occur. — 

I wish I had a copy of everything I signed advising all the problems that may occur.


StarStarStarStarNo Star Thank you for seeing me on short notice. Doctor and staff very kind and knowledgeable.  — 

Thank you for seeing me on short notice. Doctor and staff very kind and knowledgeable.


StarStarStarStarNo Star I was astounded at how fast I was called in and taken care of — 

I was astounded at how fast I was called in and taken care of. It was so nice not having to wait long to be called in.


StarStarStarStarStar My customer service and patient experience was excellent — 

My customer service and patient experience was excellent. Any and everything was explained to me in full detail. I was made to feel extremely comfortable ans relaxed.


StarStarStarStarStar Drs. Madani and Souri (and their staff) were extremely courteous, professional, and welcoming — 

Drs. Madani and Souri (and their staff) were extremely courteous, professional, and welcoming. They explained their diagnosis to me in simple terms, were willing to go over surgical alternatives, and discuss financial terms before the surgery. The doctors were also accommodating of my religious obligation to fast, which was a very nice gesture. Overall, I am very satisfied with the cost, appointment process/availability, and actual surgical experience. Highly recommend to others.


StarStarStarStarStar I greatly appreciated the dentist's honesty about my wisdom teeth — 

I greatly appreciated the dentist's honesty about my wisdom teeth. I felt that he had my personal interest at heart and not financial gain.


StarStarStarStarStar My experience at BIOS was excellent from front desk to my departure — 

My experience at BIOS was excellent from front desk to my departure. The personell was courteous, caring,knowledgeble & informative. What impressed me most was how all personell was involved in the process moving as a team. It always helps to be attended to by a team predominantly of all gorgeous women. In particular the woman of whom assisted with my procedure whose name sounded kind of like "Selene" but began with a "Z" and ended with a "Y". She was comforting,cool,caring & absolutely gorgeous. What more can I say?


StarStarStarStarStar Everyone was extremely nice and Dr. Madani takes wonderful care of his patients — 

Everyone was extremely nice and Dr. Madani takes wonderful care of his patients