Reviews

I didn't have a long wait to be seen. All staff were courteous and helpful. And I even had a good report on my eye condition. So it was all good!

Jul 28, 2021

Scheduling an appointment online didn't seem to work out very well, they were unaware when I called 5 days later and did it on the phone. Other than that, I like the online options fairly well .

Jul 24, 2021

tabitha was great...the best eye exam i have ever had...dr.peak was so good at explaning everything...just a real good atmosphere

Jul 22, 2021

Professional and courteous staff.

Jul 19, 2021

Great personal care, professional and very friendly.

Jul 19, 2021

From past experience I would rate Bailey Eye Care ***** the time they put in to really check my eyes with updated technology and explain your x-rays to you that you actually get to see.. How great is that! Thank You Bailey Eye Care

Jul 17, 2021

Professional, treatment in progress.

Jul 17, 2021

Thank You ! I am a First Time Customer and was impressed with your facility and staff...

Jul 16, 2021

Dr Leoni is literally my favorite doctor of all time. She is so patient and thorough and explains everything! And trust me I ask a lot of questions.

Jul 14, 2021

They were very nice and patient with me and very friendly all that I seen that day I would recommend them to everyone

Jul 13, 2021

My rating is based on my overall experience. The exam was very thorough and I felt the staff took their time and wasn't rushed. I was very pleased with the diagnosis/outcome. My only complaints are when the doctor started talking code for the assistant to enter that sounded kind of scary. Then the problem. Like riding a rollercoaster and having to go through the giftshop to get out, the doctor began with having the assistant walk me up front to look into getting new glasses. I was there for a contact lens exam and have worn contacts for over 20 years. A young technician began with a paper of what the "doctor recommends". My insurance paid for most of the frames but with all the extras, they told me a new pair of glasses was going to be over $350. I didn't need glasses, I needed to update my contacts prescription!!! It was like a cars salesman, they had me about to pay for something I didn't even need, nor would I use often enough to justify that! The time wasted without even bothering to ask what I wanted or needed doubled the time for me to leave my appointment. At the counter, I told someone I didn't want to pay that much for glasses that I won't ever wear and why was nobody talking about how much my insurance covered in contacts when that was why I was there!! She then looked it up, and I walked out paying the co-pay and part of my contacts that the insurance didn't pay. So if you want a good thorough exam these people do great work however be prepared to go on a ride afterwards where they try to drain your wallet in the "gift shop"....

Jul 12, 2021

Lori and Dr Peek were wonderful. Felt like I am in really good hands!

Jul 4, 2021

I have been to MANY optometry appointments in my lifetime, most were very similar. But my first visit to Bailey Eye Care was strikingly better. The staff was notably personable. The exam was state of the art. I can't say enough about the good feelings I had when leaving my first appointment. I will refer friends and family. This is a dedicated eye care center.

Jul 4, 2021

Great place great care for your eyes

Jul 2, 2021

Everyone so nice and friendly..Saw Dr.Epling she was excellent very patient and explained everything so we'll. The tech. was so pleasant on explaining everything he was doing

Jun 26, 2021

Staff is awesome and the appt. flowed well with little wait time.

Jun 25, 2021

Personable & professional people in each step of the process of my visit.

Jun 24, 2021

Staff and doctors are awesome! Friendly and explain everything in detail that can be understood.

Jun 23, 2021

Great service. Very fast getting in .

Jun 23, 2021

I always look forward to going to Bailey Eye Care-I know I will get lots of "TLC" and immediate help to protect my eyes. I am so grateful to Dr. Kayla Campbell and the assistants (don't want to leave anyone out-just haven't learned all their names) and their kindness and patience. Thank you.

Jun 21, 2021

Awesome, great service, very professional the latest technology. And wonderful staff and doctor, would highly recommend

Jun 18, 2021

Everyone was awesome as always!! Bethany was great!!

Jun 18, 2021

After waiting way past my appointment time sitting in a crowded waiting room not socially distanced during COVID (everyone was masked), I was finally called for my exam. The young man who checked my eyes did not even introduce himself to me and I was a first time patient. When the doctor came to check his work, she did introduce herself and was quite friendly. The purchasing of glasses need great improvement. The young lady waiting on me spoke in a whisper and as a result of my hearing loss, I missed most of what she was saying (even though I told her I had hearing problems) except for the fact that they were unable to find my insurance in their system. She had to call someone else for help. It took about 45 minutes for them to determine they had keyed the wrong numbers for my account. By that time, I was late for another appointment, and requested a copy of my prescription. That took quite a while to produce as well. I left rather frustrated, and I will most likely find another eye doctor for my next exam. I found the office quite inefficiently run with a small waiting room for the number of patients being served. There were family members in the waiting room which should not have been permitted during COVID. All-in-all, I would rate this office a D+.

Jun 18, 2021

The doctor was very nice and knew what she was doing.

Jun 17, 2021

Called 3 times about my glasses never got a call back when I broke them to see what my options were drove to the office and had to come back the next day not good customer service

Jun 17, 2021

The Doctor and Staff were knowledgeable and thorough. I was very comfortable and will defiantly make my next appointment with Bailey Eye Care. I would recommend Bailey Eye Care to family and friends.

Jun 16, 2021

The Optometrists at Bailey Eye Care are very thorough, personable and professional.

Jun 14, 2021

Bailey Eye Care and more particularly, Dr Bryce Peek. were very efficient with my eye exam and were able to provide a clear picture of my current vision status and a clear plan to help me maintain good eye health and visual acuity. I appreciate their organizational commitment to excellence.

Jun 13, 2021

Staff very helpful and friendly, and I love Dr. Eplin!’

Jun 11, 2021

I have never had such a thorough appointment where I felt like I really understood what is truly going on with my dry eyes. I have sought help at two other places, neither even mentioned inflammation. After this appointment I feel hopeful that I’m on the way to feeling better. The doctor was amazing, as well as the nurse! I am a patient for life now and have already referred a friend and will continue to do so.

Jun 11, 2021

Dr Campbell was awesome. She answered every question and helped me understand more about my eyes. Her assistant Amy was equally helpful and nice.

Jun 11, 2021

Very nice and professional staff.

Jun 10, 2021

I had the pleasure of seeing Dr. Leoni very much. She is not only brilliant, but also she is so kind and personable. She is quite an asset to have at Bailey's, and I like her immensely. I also appreciated tech Amy for her kindness, as well.(Sorry for any typos.)

Jun 10, 2021

It is always an enjoyable experience and Dr. Campbell was awesome as usual. My boyfriend was so impressed when he came with me that he made himself an appointment for the next day. And as usual, Dr. Campbell was great and the student Dr. that came in was very nice and helpful. The staff was always pleasurable and makes you feel at home. You guys are like family. Thanks for everything.

Jun 9, 2021

The office staff were excellent,very proactive getting the proper Insurance involved in each of my eye glasses and contacts costs. Dr Campbell was very knowledgeable and provided good recommendations for my vision health

Jun 9, 2021

Staff was very friendly and helpful

Jun 9, 2021

The doctors and technicians were great, however I have still not gotten an appt for referral, and no explanation , just that they are working on it. They could improve some on making appts. The reason for the 4

Jun 7, 2021

Friendly professional service from the time I stepped in the front door until I walked out. If you need anything from an eye exam to glasses or contacts this is the place to go. Staff is friendly professional and helpful.

Jun 7, 2021

I have been going to Bailey Eye Care for a few years now and I would recommend these doctors and staff. They have always been kind and caring. They help with getting the right eyes for me. I have recently had Eye allergies and they fit me in to get looked at and Eye drops for my eyes.

Jun 3, 2021

Visit with doctor and technicians went well. Only negative was long wait prior to entering facitity

Jun 3, 2021

Great experience! I am in a wheelchair and Josiah went out of his way to give me a great exam even when I couldn't access some of the equiptment. He was great! Dr Epperling was so nice and welcoming. Taylor was terrific in helping me choose glasses that were cute and within my insurance budget. The entire staff was so nice I will definitely be back!

Jun 1, 2021

The service I received was excellent, not much wait time, staff was very pleasant and friendly. I have absolutely no complaint with the service I received.

May 30, 2021

Everthing just fine. Only thing wish you would get hooked up with Davis insurance system so could get Glasses made there. Thanks.

May 30, 2021

Bailey eye care associates where all very friendly and helpful. Dr. Epling was exceptional. She was very kind and friendly and took her time to explain and talk to me about my situation.

May 26, 2021

A little short staffed and had to wait almost an hour to be seen, but I had a great experience with the technician and the doctor. Both were very thorough.

May 22, 2021

Great doctors and great staff. I would and I have recommended Bailey Eye Care to all my family and friends.

May 21, 2021

Very detailed initial visit and explained my vision while dealing with diabetes.

May 20, 2021

Everyone from sign in to check out was amazing. Professional. Courteous. And very informative regarding any questions I had. It was a great experience as a first time patient.

May 20, 2021

Friendly staff, Expert doctors, Lovely office. I am very happy with the care I've received and my mom (post cataract surgery) received. I especially appreciate the kindness they've shown my mom and the informative explanation of my eye condition. Top notch!!

May 19, 2021

I got a good through examination due to my diabetes and the staff was very nice.

May 13, 2021

I"ve been gone for a while, so good to be back. I feel I got the best care out there, it was done with the utmost care and curitsy . I'll be back next year good Lord willing. Thanks.

May 12, 2021

Wonderful caring people with all the latest diagnostic tools. You are more than a patient file with them. Doctors really take their time with you.

May 10, 2021

I had come to WV to visit family and had recently been treated for an eye injury in Florida. After arriving in WV my eye had pain and I needed to see a doctor. The Bailey staff was wonderful fit me in same day and addressed my issues. Can’t thank them enough for the fantastic service. Especially impressed the Dr gave me her cell number in case it got worse over the weekend.

May 9, 2021

Your online presence is good had everything on there I needed to know

May 7, 2021

My appointment was on time, very thorough, and very safe in this time of pandemic. And Dr. Leoni and Amy Davis were also pleasant and engaging. Going through the process of getting my old eyeballs checked out could have been a grinding process, but the folks at Bailey Eye Care made it an enjoyable experience.

May 7, 2021

I'm completely happy with the the staff and visits that both of my daughters have.

May 6, 2021

Friendly staff, large selection of glasses. Examination equipment looked brand new. Will use again for sure!

May 5, 2021

Great service. No wait time. Got in and out very quick.

May 3, 2021

The service was very professional and quick. I feel like my doctor was very thorough and attentive. She asked questions and made sure that I felt very comfortable.

May 3, 2021

5 stars The tech that did my testing was excellent and very professional

May 2, 2021

I havent had an eye exam in years so I was a little anxious. Everyone there had a friendly smile and pleasant greeting. The eye exam went painless and the 2 administering it were awesome! Dr. Campbell is very sweet and knowledgeable. The girl that helped me pick out the glasses was super helpful too. The whole experience was fantastic! I would recommend to anyone needing an eye exam to try it!

May 2, 2021

G for Gerry was very kind. Answered my questions thoroughly.

May 2, 2021

Everyone very professional and courteous. I always recommend you to my friends.

May 1, 2021

Always friendly and helpful..thanks so much! 🙂

Apr 30, 2021

My experience at Bailey Eye Care is always a positive one. Covid-19 restrictions and safety standards are in place and carried out seamlessly. I am very pleased with my level of care and treatment by Dr Campbell and her staff.

Apr 24, 2021

I really like Kimberly and Tabitha they was wonderful to me

Apr 22, 2021

This was Caleighsi's very first eye appointment and it was amazing! Everyone was so helpful, patient, and kind. I think it says a lot when three-year-old leaves excited that they were getting to come back for another visit.

Apr 20, 2021

Very friendly and welcoming staff! Short wait time and thorough exam.

Apr 18, 2021

Dr. Campbell was excellent. I hate that my first time meeting her was with a ripped contact floating in my eye. I’m so grateful for everyone’s help that day at the office.

Apr 17, 2021

The staff is very friendly and efficient. It’s like a well oiled machine.

Apr 16, 2021

I was very impressed with your knowledge and care for dry eyes. I hope the plugs work. The girl who put my info in the computer was super nice and professional and all the employees were friendly

Apr 15, 2021

Everything went well and all was nice

Apr 14, 2021

Overall a great experience. Was seen quickly and everyone in the office was professional and efficient. Office was clean and they had trendy frames from which to choose. Will definitely be back!

Apr 12, 2021

Very friendly and caring.

Apr 10, 2021

Very professional, helpful, and I found my visit to be great the people were very polite,kind and very helpful. I would recommend this place to anyone I know

Apr 10, 2021

Well organized and sufficient

Apr 10, 2021

Excellent professionalism by Brian, great addition to your staff. I’ve been going to Bailey’s for vision and optical care for years.

Apr 9, 2021

We had to wait about an hour and a half for our appointment. We were told they were short-staffed but maybe there shouldn’t be so many appointments made if there is not enough staff to support them.

Apr 9, 2021

I appreciated the help I received from the phone call informing I was in the parking lot to entering the building and being assisted prior going to an exam room. I had great care then on-"TLC" care with the exam and tests and quick plan of action to protect my eyes. I am very thankful and grateful for this team of professionals and look forward to many more years of Bailey Eye Care taking care of me!!!!

Apr 7, 2021

Dr Epling was fantastic.

Apr 7, 2021

Good experience. Very professional.

Apr 7, 2021

Amazing staff and doctors! Always friendly and very professional.

Apr 3, 2021

I was very pleased with this office visit.

Apr 3, 2021

Always friendly! I recommend Dr. Campbell if you are looking for an eye doctor. Staff is helpful!

Apr 2, 2021

It would have been a 5 star but the lab or something has a hard time getting her perception correct and last time it wasn’t even ordered nor a recording of her being there.

Apr 2, 2021

I always have had excellent service here. The staff are always so friendly and helpful . Dr Campbell is so wonderful to me as a patient, and is so very easy to talk to ! Bailey Eye Care is top notch !!

Mar 31, 2021

I had an excellent experience at Bailey Eye Care

Mar 31, 2021

Jessica did a good job helping me find a pair of sun glasses.

Mar 29, 2021

It was my quickest glasses fitting. I realized after I left that she didn’t ask me anything about the type of lenses, my prisms, anti-glare, or the invisible bifocal. I hope they arrive correctly.

Mar 28, 2021

Good service really liked Dr Epling

Mar 26, 2021

I was very pleased the way my visit went. Everything went smooth and fast. The staff was very friendly and helpful!

Mar 26, 2021

Wonderful service. Everyone is so nice at this office,

Mar 25, 2021

I love Bailey Eye Care!! Everyone is so kind and helpful and caring.

Mar 24, 2021

I had a wonderful experience at Bailey Eye Care this week. Upon learning that Dr. Bailey had recently retired, I was deeply saddened. Dr. Bailey has cared for four generations of my family and has provided excellent medical advice and care for us all. Of course, I was concerned that I would receive the same compassionate care from someone who had no history with us. My concerns were all put to rest when I met Dr. Eplin (I hope I've spelled her name right). She immediately was up to speed on my condition, history and treatment. She explained things so well that I told my husband that I would love to invite her to speak to our children's group about the eye and the profession. She listened well and offered wonderful advice. I left the office feeling confident that I and my family will be left in good hands. I will miss Dr. Bailey and wish him the best. I appreciate him for leaving us in Dr. Eplin's care. Renna Moore

Mar 24, 2021

My appointment went very well. I am always treated with great respect and I appreciate that very much. I was a new customer in December 2020 and I am very pleased with the service I have received.

Mar 24, 2021

Dr Leoni is one of the best providers I’ve even had in my 48 yrs of life. She is smart, personable, skilled and explains everything until you fully understand it. It’s a pleasure going to BAILEY EYE CARE!

Mar 24, 2021

They are amazing! We see Dr. Campbell, and she is amazing with children! I was there alone with my 5 year old, 2 year old and 4 month old. Everyone was so kind and patient! I can’t recommend them enough!

Mar 21, 2021

I have been going to Bailey Eye Care for several years. The office staff is phenomenal. They are super friendly and kind. The doctors are amazing. If your looking for an eye doctor do sincerely recommend Bailey Eye Care. You will not be disappointed.

Mar 20, 2021

Been a patient for years. . Great service every time.

Mar 19, 2021

Great experience. Everyone is so nice

Mar 19, 2021

My final post cataract surgery exam by Dr. Epling was thorough and the communication of the findings was excellent. A referral to a retina specialist was made for me and was seamless. I was able to order new glasses that day as my prescription was different due to the cataract surgery.

Mar 18, 2021

The staff is very welcoming with a pleasant atmosphere overall. I would certainly recommend if you’re in need of an optometrist or are looking for a change!

Mar 18, 2021

Great service Friendly staff,

Mar 17, 2021

Great friendly staff. Explain everything. Best eye care service

Mar 17, 2021

Thank you!! Everyone in the office is always kind and professional. Great job!!

Mar 15, 2021

I was happy with the service and my doctor I do not like the phone system it takes way to long to get to a real person

Mar 14, 2021

Great costumer service and wonderfully nice doctors and staff.

Mar 13, 2021

I couldn’t be any more pleased with this visit!!! The girl getting my sons glasses ordered was so enjoyable to work with and knowledgeable! She was patient with my son who’s 3 and answered all of my “mom questions”. I truly appreciate her and Dr Campbell taking the best care of my little one!

Mar 12, 2021

Everyone was so good. Would recommend always and I do.

Mar 12, 2021

Great staff, very friendly & accommodating! Very professional, thorough exam with detailed explanation. 👍

Mar 12, 2021

We love coming to Bailey Eye Care for our yearly checkup! The staff is always very precise in their testing, friendly and answer any questions we might have.

Mar 11, 2021

Very professional and friendly.

Mar 11, 2021

The people at Bailey eye care are very nice and did a great job checking my eyes helping me get my vision corrected.

Mar 10, 2021

Staff are always courteous and friendly which increases comfort level and the exams are very thorough!

Mar 10, 2021

I'm glad my friends referred me to Bailey Eye Care. The entire experience was wonderful from the reception to the care given by the nurse and doctor. They were friendly, personable and thorough. I would highly recommend them for your eye care!

Mar 9, 2021

Wonderful staff, even during a Pandemic.

Mar 9, 2021

I had a great experience with seeing Dr. Epling for the first time. Her assistant ran a couple of tests and then I met with the Dr. The whole process was went smoothly.

Mar 5, 2021

I like the patient portal and how easy it is to use.

Mar 5, 2021

I was having issues with my eyes, thinking it was pink eye. Bailey’s got me in the same day and treated my eye problems. They are wonderful to work with. I will definitely get my eye exam and glasses from them. Love them!’

Mar 4, 2021

I absolutely love the staff at Bailey's. They are very knowledgeable and helpful. I have been going here for years, and have referred many friends and family.

Mar 3, 2021

Staff is very friendly and professional. Office always clean. Hardly no wait time Answers your questions Highly recommend

Mar 3, 2021

Great visit! Thank you for the text updates,email reminders,your Covid prepared office and Covid waiting. Thank you all for what you do for your staff and patients.

Feb 28, 2021

I had the best experience from the second I walked in until the moment I left! Great team!

Feb 28, 2021

My appointment was at 9:45. I sat in my car until around 10:30. Once inside I was taken straight back and Amy was very nice and did everything professionally. Then I saw Dr Leoni and she was very informative and explained everything about my eyes. It was a very enjoyable experience.

Feb 27, 2021

Each step of the eye exam experience is thorough and skillful with great effort given to the total comfort of the patient. Great service from start to finish!

Feb 26, 2021

your online is very easy to navigate and is useful

Feb 26, 2021

Very unhappy!! I had my original eye exam on Dec 29th. My glasses came in three weeks later. I was not allowed in office to make sure the prescription was correct. I returned my glasses to be made over and was told by the Optical Manager that I had macular degeneration. “I would need to get used to not seeing as well out of my left eye.” Really, I did not know that. According to the doctor I had seen in your office I had a spot on my eye they wanted to check again in June as it may be the beginning of MD. I explained I could see perfectly well out of my left eye with my current rx. Her statement was she did not know that. That began all the backtracking and blaming the lab. According to her both pairs were made wrong one to high the other to low. She did not measure my eye she took my existing glasses and measured them. She said she would have them pushed thru and rushed out. THREE WEEKS Later I go back to get my new glasses still not right. Thankfully I had insisted on being allowed to come in to pick up my glasses. I had to make another appointment for a week later, they originally offered to do it then or TWO MONTHS later. I saw the tech the doctor and two other people from the optical center. Only to be told they were going to make both pair again in my original rx from over a year ago. The last tech took me out to optical center and for the first time my eye was measure to see where the bifocal should set!!!! Today I called again February 22 only to ring the office is closed for yet another training. I am now almost TWO MONTHS out form my original appointment and have had to make two payments with interest on glasses that I still do not have in my possession. Why am I paying interest because I may still have to ask for a refund after I get my glasses back for the third time!!

Feb 23, 2021

Waited about 40 minutes. Should be able to access glasses prescription from patient postal.

Feb 19, 2021

The staff are always professional and personable. I have never encountered anyone in the office who was not courteous. Dr. Campbell is wonderful and I would not trust my eyes to anyone else! She is very knowledgable and is eager to make sure that as a patient, you understand everything. She is also very kind. I would not go anywhere else.

Feb 14, 2021

Staff were super sweet! Definitely will go back!

Feb 12, 2021

Always SO nice and thorough! From the lady’s at the desk, the assistants, the Dr, and the sales folks, it’s always a great experience!

Feb 11, 2021

The staff is very knowledgeable and very thorough

Feb 10, 2021

Always, always great service. Great care by great compassionate people. From check in to check out, a great experience!!

Feb 6, 2021

You all were great. You all made Rozylyns first eye exam great.

Feb 6, 2021

The crew at Bailey eye care are very professional and courteous, ive always enjoyed my each and every visit. Keep up the good work.

Feb 4, 2021

Have worn glasses for 20 years and I love the accuracy of Bailey’s prescriptions. I have purchased frames with Bailey’s prescription and they are good, but when I get my frames and lenses from Bailey’s they are spot on! Won’t go anywhere else!

Feb 3, 2021

Very courteous staff and thorough exam. This was my first visit to Bailey Eye Care, a very pleasant experience

Feb 3, 2021

Love your offices and friendly staff. I have referred my significant other to you also. His name is Buddy Cooper

Jan 31, 2021

I absolutely love this establishment and the workers there! They was so patient and very kind and understanding with my son with special needs! I will always recommend this establishment to others and I will be bringing my other 3 children there also!!

Jan 30, 2021

Everyone that I have come in contact with at Bailey Eye Care has been professional, courteous, and caring.

Jan 30, 2021

As always, we will continue to praise the staff of Bailey Eye Care! Specifically Taylor and Tori continuously go out of their way to make our visits quick, thorough and FUN! We appreciate the kindness that is always shown to our family, especially Aspen. Taylor even personally consoled Aspen at her recent visit when she was hysterical and terrified of getting the eye drops. Excellent patient care goes a long way. Bravo!

Jan 29, 2021

A great shout out to Miss Kayla and her staff! They were all very friendly and very professional in their examination. A wonderful experience! I would recommend Bailey Eye Care to anyone who does not have an an eye care professional or has not had a very good experience with the one that they are currently seeing! Thanks for taking care of my eyes!

Jan 28, 2021

I saw Dr. Kayla Campbell for an examination of my left eye one day after having cataract surgery. The exam was quite thorough and Dr. Campbell was very friendly and explained all aspects of the quality of vision improvement and plans for surgery on the right eye and follow up visits post op and finally having new glasses made in about one month’s time. This was quite reassuring. The staff was great as usual.

Jan 28, 2021

I was thrilled with my examination. The assistant and optometrist were both so friendly & professional & answered my questions & the optometrist explained answers so thoroughly that were associated with my concerns. I am glad that a light came on in my head and I decided to choose an established local optometry business for my examination as opposed to one associated with an eyeglass company.

Jan 28, 2021

They work me in and did a great job assessing my needs. Very friendly and professional.

Jan 27, 2021

Baileys is the best! They are running some great deals on transition lenses and have the best selection of Tiffany & Co frames including sunglasses. The staff from Dr Campbell, associates and opticians are all top notch!. So helpful and professional! My only complaint would be let us pay half when we order glasses and the other half upon delivery.

Jan 24, 2021

Best place for my family! Absolutely the best hands down with my children. Great experiences. They’re always very friendly and helpful.

Jan 21, 2021

Would highly recommend to anyone! They have been phenomenal with my children. They are always very friendly and helpful with everything! Having glasses to choose from on site and pick up when they’re ready is great. Great atmosphere and great employees!

Jan 21, 2021

The entire staff is amazing. They are patient and very kind, which makes taking a 3 year old for an eye exam a piece of cake.

Jan 21, 2021

Really like being able to fill out all the forms through a text message before coming in.

Jan 21, 2021

This was a very good visit and everything went well. The lady optometrist that I saw was very nice and Knowledgeable. The office workers were nice as well

Jan 20, 2021

I had a great experience at Bailey! Nice and helpful staff!

Jan 19, 2021

Amazing visit. Always friendly staff. I even appreciated when I walked in they made sure to use hand sanitizer to make sure we’re staying clean.

Jan 19, 2021

excellent experience at Bailey Eye Care

Jan 11, 2021

Always such a pleasure coming to Bailey Eye Care. Everyone is always so friendly and knowledgeable. Saw Dr Campbell this visit abs loved her! Definitely going to make our next appointment with her.

Jan 2, 2021

Dr. Kayla Campbell is wonderful. I never feel rushed. She takes her time and clearly explains everything.

Jan 1, 2021

Appointment was at 2:00 pm was called in 20 minutes late. The lady who took my temp was rude. She said that my temp was 102.8 degrees and I said its because Bailey's were late in calling me in. Also the prices on your glasses are way over priced. I looked at what Baliey's had to offer and the price was quoted at $575. I was able to purchase the exact same pair of glasses based off of the Bailey's quote at another eyeglass store for $168. I waited 20 minutes to check out at Bailey's all while the three ladies had no customers and were have a personal conversation about their family lives. Not happy at all with the way my appointment was handled.

Jan 1, 2021

Great experience. Very professional and courteous.

Dec 31, 2020

I have been going to Bailey's for 4 years now. The staff is always personable and friendly. Both of the doctors and the technicians clearly explain what they are about to do, and they explain my eye problems well.

Dec 26, 2020

Bethany was outstanding! She was very friendly and walked me through every step of the exam. I was very impressed with how professional and caring she was in making me feel comfortable during the process. Dr. Leoni was outstanding and was very friendly and professional!

Dec 26, 2020

Everyone is always so friendly and helpful. I recommend you all to everyone I know looking for an eye doctor!

Dec 25, 2020

Very pleasant experience, especially given the pandemic. The tech was friendly and wonderful and I can't say enough about how much I like Dr Leoni.

Dec 25, 2020

Everyone there is polite, friendly and very professional would recommend them to anyone

Dec 24, 2020

Taylor was very helpful. I had just came from therapy had hard time walking and she helped me pick out glasses. Which I love the new color of my glasses.

Dec 21, 2020

I am always comfortable and relaxed when I have my examinations at Bailey Optical. I have a high level of trust in their diagnosis and treatments.

Dec 21, 2020

Great place, everyone is very friendly and efficient!

Dec 21, 2020

Was very pleased I did not have to wait hardly any time at all to get in. Everything was done very efficiently. Everyone was very pleasant.

Dec 18, 2020

Everyone is so pleasant and accommodating; not to mention informative and supportive. Thanks for great care.

Dec 17, 2020

I received excellent service!

Dec 10, 2020

Was able to be seen immediately. Tech was very good and I answered her questions. She explained all procedures. Also, the physician was very courteous and explained everything.

Dec 9, 2020

Always efficient but very thorough exam! Love the selection of frames as well!

Dec 9, 2020

I had my first visit to Bailey Eye Care, and I was very impressed with their services. The staff and Dr. Leoni were very professional and friendly.

Dec 8, 2020

Dr Campbell was amazing with our 2 year old!

Dec 5, 2020

Visit went well. Didn't take too long. Everyone was friendly.

Dec 3, 2020

We are so happy to have found Bailey Eye Care! The up-to-date tools, techniques, and amazing care is second to none!

Dec 1, 2020

Doctor Campbell is wonderful and caring, going out of her way to ensure the best care. She is compassionate and thorough.

Nov 24, 2020

Very friendly and knowledgeable people.

Nov 22, 2020

Staff was friendly and supportive when picking out frames. Seth, Tori, and another associate confirmed with each other to make my decision easier.

Nov 21, 2020

Great Company! Everyone was so helpful!!!

Nov 18, 2020

Great service, pleasant staff, good follow up.

Nov 17, 2020

They actually care about your sight and take passion in seeing their customers. Eyeware is good price and they give guidance on the right pair and lookto your glasses

Nov 13, 2020

If you are looking for an eye doctor, I would highly recommend Dr Glen Bailey....he and his staff are the best!

Nov 13, 2020

Our experience was amazing and the lady help us pick out glasses as well as getting the best price for our purchase.

Nov 12, 2020

Dr. Bailey saw me mainly to assess my vision for suitability for referral for evaluation of cataracts and progression of epiretinal membrane. Exam was thorough and continuity of visits was excellent.

Nov 12, 2020

Love going to Bailey Eye Care. The staff is always super friendly and helpful. Love the designer frames. Always excited to get a new pair of glasses to match my personality.

Nov 11, 2020

Everyone in the office was super nice. My doctor went out of her way to help me understand the results she found. I've been coming to Bailey for over 10 years, they do an excellent job.

Nov 9, 2020

Taken on or ahead of time of appt. Professional and friendly. CH

Nov 8, 2020

Exceptional staff and service as always. Friendly, professional environment with people that actually care. I have nothing but praise for the whole experience. Their cleanliness in this time of covid is to be commended.

Nov 8, 2020

All staff were polite and did job well

Nov 7, 2020

Dr Farley was awesome with our godson. Very thorough but at same time very patient with him. Would recommend Bailey Eye Care.

Nov 4, 2020

Great staff and very professional ! Bethany, was so pleasant and a a great asset to your practice. Dr. Campbell is outstanding!

Oct 31, 2020

Fantastic atmosphere and service! Needed to be seen on short notice, and they were able to work me in within 24 hours. Very detail oriented and thorough, did not feel rushed and felt heard as the patient. Also going above and beyond to make all feel safe during COVID-19. Definitely will be my annual visit and regular place to go for eye care.

Oct 30, 2020

Professional staff was excellent.

Oct 28, 2020

Bailey Eye Care does an excellent job. I have been with Dr Bailey for over 30 years.

Oct 28, 2020

I love Bailey Eyecare! I've been a patient there since the early 80s! I always recommend them to friends and family.

Oct 23, 2020

Running late but it was woth it. Love this staff.

Oct 22, 2020

Very thorough and professional.

Oct 21, 2020

Dr Bailey’s assistant who took health history and initial tests was extraordinary. Polite and very professional. An asset to your business

Oct 21, 2020

I suggest that front desk be more careful when checking out patients. In my case, they updated my information in another patient’s chart by mistake. They should verify with every patient during the checkout process that he or she is the one with the medical records in their hands.

Oct 19, 2020

I appreciate the attention to detail. I am always sent appointment reminders in a timely fashion and informational texts are clear, concise, and easy to follow. The staff goes to great lengths to insure the safety of patients by closely following Covid-19 guidelines. I could not be happier with the care I am receiving from Dr. Campbell and I highly recommend Bailey Eye Care.

Oct 17, 2020

I have been going to Baileys for several years now, and I couldn’t be happier with their service. Especially during COVID, they have added some new policies, and I feel very safe going to my appointments. Their equipment is very nice and well cleaned, as well as up to date. The staff are super nice, and I would definitely recommend Baileys to my family and friends.

Oct 17, 2020

Great service and great people. Loved my experience there will be back for my next exam 2 years. Will reamend them to everyone!!!!!!

Oct 16, 2020

The staff at Bailey Eye Care were very professional, cordial and personable during my visit.

Oct 15, 2020

Office staff and office appearance great!!! The women I had, one was training, were super nice and friendly. Would recommend!!

Oct 15, 2020

Great and thorough service. Staff is very friendly and professional. Would highly recommend!!!

Oct 8, 2020

They are a great group to go to for your eyes.and

Oct 7, 2020

Very knowledgeable people and very professional!

Oct 2, 2020

Very professional and helpful staff. My first visit but definitely not my last. I appreciate how well it was explained to me what my insurance would cover on my glasses. Awesome through exam! Thank you all!

Oct 1, 2020

Excellent customer care. Using safety guidelines and the office is clean and safe.

Oct 1, 2020

Always a pleasure to have my vision needs taken care of at Bailey Eye Care. I drive 1 hour and 30 minutes just to trust my vision care to Dr Bailey and staff

Sep 30, 2020

What a fantastic staff at Bailey Eye Care. Dr. Campbell is very thorough with my health concerns, and vision. If and when your family needs eye care, I highly recommend Bailey Eye Care.

Sep 30, 2020

Great Atmosphere Kind employees

Sep 29, 2020

Great people!! Great service

Sep 24, 2020

This establishment is by far the best place I’ve been. The employees are kind and thoughtful. They are very precise in keeping everyone safe during this pandemic and making sure everything is clean and wiped down at all times. I haven’t left my house much in the last month and not at all in the 5 months prior. I felt very safe and comfortable with all the precautions they are taking. I really appreciate what they’re doing. Thank you so much for having such a wonderful staff and wonderful doctors. Dr. Leoni was very personable and really listened to my concerns.

Sep 23, 2020

Excellent timely appointment

Sep 23, 2020

I've been coming to Bailey eye care for several years now and have always had a positive experience.

Sep 19, 2020

Everyone in the office was beyond helpful and kind! I am telling everyone I know about you guys!!

Sep 18, 2020

I was just extremely pleased with Bailey Eye Care. Everyone was very professional and friendly. The employees did everything to prevent Covid. I would highly recommend Bailey Eye Care.

Sep 17, 2020

Visit was slightly past the scheduled time; however, the tests were all done quickly and efficiently. Our discussion Dr. Bailey at the end was very informative ant to the point. Well done!

Sep 17, 2020

The service, along with the staff, is exceptional as always in meeting my needs!

Sep 14, 2020

Dr.Campbell and staff are professional, knowledgeable, and courteous.

Sep 13, 2020

Staff was very nice and explained everything they were going to do

Sep 12, 2020

The service at Bailey's Eye Care Center is great even during this pandemic. The staff knows their stuff and gets you in and out as fast as they can without neglecting your care. They are friendly and always willing to help when they are free. The office is always clean and well taken care of.

Sep 10, 2020

Exam was totally thorough, I felt as though all my concerns were listened to, and I was very impressed with the care I received.

Sep 10, 2020

Great staff! Personable, polite and great with kids. Highly recommend this office for ALL eye care.

Sep 5, 2020

The online presence makes it easier

Sep 5, 2020

I was very impressed by the staff at Bailey’s eye care. My son and I were explained everything that they were doing. We had never been here before and we felt like we were old friends.

Sep 5, 2020

Was somewhat disappointed in my visit

Sep 3, 2020

The visit was great. Staff were very kind and explained each process along the way. They took their time with me and made me feel welcomed.

Sep 3, 2020

very nice and willing to help

Sep 2, 2020

Yearly appointment , great service, never a problem.

Sep 1, 2020

Great Service. Was in on time and out on time.

Aug 31, 2020

Very nice staff. Very attentive and thorough exam.

Aug 31, 2020

Pleasant exam and experience

Aug 26, 2020

Excellent, professional optometry care

Aug 26, 2020

Great visit. They were very nice and courteous.

Aug 25, 2020

Service was fantastic Doctors are friendly and strive to meet each individuals needs.

Aug 25, 2020

Very nice and professional

Aug 24, 2020

I always feel especially cared for. My conditions are explained to me and recommended treatments. The technicians are very conscientious and kind. Dr. Bailey always informs me about latest developments in eye therapy and is very positive and encouraging.

Aug 19, 2020

The office staff are always so friendly. They listened to my concerns about changes in my vision, checked my eyes for those specific issues, and checked my eyes for the standard annual checkup. Completely satisfied!!

Aug 19, 2020

Highly recommend! Staff was very friendly, courteous, and knowledge. They explained all the tests and made me feel comfortable with every aspect of my visit. Dr. Bailey was also very friendly and explained the tests I needed. I would definitely recommend this office to anyone looking for a knowledgeable, friendly eye doctor.

Aug 16, 2020

Great experience! Very friendly and helpful staff!

Aug 16, 2020

Always excellent customer service and amazing staff!! Dr Lionni is incredibly knowledgeable and amazing. Also they have us feeling safe and have the best handle of anyone I’ve seen. Extremely clean, and well managed!!

Aug 16, 2020

Best people Friendly Professional

Aug 16, 2020

Great place! Staff is very friendly and helpful. They go above and beyond to protect against COVID-19

Aug 14, 2020

They were able to help me the same day with a viral infection on my eyelid to get treatment started right away. My usual doctor wasn't available at the time, and I had planned to wait for an appointment at a later time. But, Dr. Leoni took me in the same day, which was incredible. I filled out an ER form, and they called in less than 10 minutes. Thank you all for your help, amazing care, and compassion!

Aug 13, 2020

Great staff. Everyone was very nice and helpful.

Aug 10, 2020

The assistant that took care of us was very efficient we actually thought she was the doctor very pleasant to deal with

Aug 10, 2020

After accidentally snapping my glasses in half, I was really in a pickle. Reception staff was wonderful and got me in to see the doc ASAP. My appointment went smoothly and every staff member I interacted with was professional, good humored, and kind.

Aug 10, 2020

Bailey Eye Care excels in eye care and eye care education, dealing with difficult to treat conditions and his professional staff exceeds expectations in customer service. We think so highly of Dr. Bailey that we have entrusted four generations of our family to his care. K. Renna Moore

Aug 10, 2020

Great eye doctor. Dr K Campbell, The office manager Bree outstanding. Love the opticians

Aug 10, 2020

Great staff and very knowledgeable. Excellent communication

Aug 10, 2020

Very quick easy and professional

Aug 4, 2020

All aspects of my visit was very good and thorough. The only gripe was, my appointment was scheduled at 3:15pm and I didn't receive my call until 3:40pm. I know because of covid-19 schedules have been thrown off and I understand. If any change could be made to reduce the waiting time passed the appointment, I'm sure others would appreciate it too. When checking out, Tonya was so helpful and pleasant. Always so up beat. She is truly an asset to Bailey Eye Care.

Jul 25, 2020

I really appreciate doing things on line especially since the pandemic!

Jul 25, 2020

I find the staff extremely friendly and efficient. Courtney who I spoke with at least 3-4 times via telephone was very helpful and friendly.

Jul 23, 2020

The staff were extremely kind and very gentle with our 4 year old son.

Jul 18, 2020

Everyone is nice and professional, The best eye doctors, and support team, around..

Jul 18, 2020

Friendly, fast and caring service.

Jul 17, 2020

Great staff all personable and upbeat! proffesional aswell!

Jul 16, 2020

Great experience. Thorough exam and excellent interaction with doctors and staff.

Jul 16, 2020

I was a bit upset when I parked, called and said I was there for my 10 o'clock appointment, and was told to wait. After 45 minutes, I called again only to be told my appointment was at 9:15 rather than 10:00. If the person I talked to had only told me my appointment was 9:15, I would have asked to be rescheduled, rather than wait the 45 minutes. I have been a patient of Dr. Bailey for many years and nothing like this has happened before. When I went the next day for a "rescheduled" appointment, the young lady taking care of me was exceptionally nice. After talking to her a bit, I learned she will graduate from Pikeville Medical School's Optometry School. She would be an asset in the Bailey Eye Care practice. My appointment was fine, as always, except for the time mix-up. My card read 10:00 AM, not 9:15l.

Jul 13, 2020

Bailey eye care has been taking care of my eyes for years. They are very kind and professional,,Dr Baily does a thorough exam to keep check on my Glaucoma, great team and great service

Jul 11, 2020

Very professional and kind

Jul 10, 2020

every body was real nice to me and knew what they were doing, great place.

Jul 9, 2020

Great service, super friendly staff. Great to see all the precautions taken to prevent the spread of the virus. I felt safe and very well taken care of.

Jul 9, 2020

Excellent service and professional as always!

Jul 9, 2020

Only short amount of time spent with the actual Dr. Over priced glasses.

Jul 7, 2020

Exam/visit was well done as to safety concerns and no significant change in my eyesight so new lenses not needed. Yea!

Jul 1, 2020

Bailey Eye Care is hands down the BEST eye care facility ever! They have exceptional doctors and customer service!

Jul 1, 2020

The visit was pretty quick and the staff were nice. The machines used to test eyes were impressive.

Jun 30, 2020

Every single staff person we encountered was kind, knowledgeable, helpful and professional. So much care was taken to ensure safety precautions for COVID-19 and we didn’t feel worried at all. We had a substitute doctor for our exams today and she was just as amazing as our regular doctor. We will always choose Bailey Eye Care!

Jun 30, 2020

The care I received was efficient, timely and completed quickly without haste. I really appreciate the caring manner with which care was. delivered; my personal thanks to all involved! Thank you so much!

Jun 28, 2020

Very professional and friendly.

Jun 25, 2020

My entire experience was excellent. Very caring staff and the doctor was very thorough.

Jun 24, 2020

With all of the precautions your office is taking during the pandemic I felt extremely comfortable coming into the office and during my appointment. As always I was given a thorough exam and all issues were addressed and answered.

Jun 24, 2020

Love staff! The new Covid-19 precautions are nice to see

Jun 23, 2020

Great with children and very thorough!

Jun 23, 2020

Everything was Great and Everyone was very nice. Good visit

Jun 22, 2020

EXTREMELY PROFESSIONAL AND COURTEOUS! THOROUGHLY INFORMATIVE!

Jun 18, 2020

I had a good experience at Bailey Eye Care on Thursday, June 11th. The staff is friendly and competent. It’s always good to see Dr. Bailey and I appreciate the good care I get.

Jun 16, 2020

Very thorough exam they use the highest tech equipment, And explain everything to you. They are a little pricey, If you don’t have good insurance, but I am happy with their service in knowing that my eyes are being well taken care of. The staff and the doctors are very nice and very professional And helpful. I would highly recommend Bailey Eye Care to anyone.

Jun 13, 2020

Very professional, good experience

Jun 11, 2020

I pulled in and called, told them I was there. A few minutes later a technician comes up and takes my glasses to be adjusted and back few minutes later and they are perfect! Probably there 10-12 mins!

Jun 4, 2020

My visit was met with satisfied success.

Jun 4, 2020

Clean, quick service, everyone friendly, good exam, questions answered, appreciate recommendations, very professional, extremely satisfied.

Jun 3, 2020

I have been a patient of Melissa for three years . She has been professional and right on track as needing laser on both eyes last year. The staff have been very courteous And kind. As much as I do not like eye exams, I find all good experience at this office. Accept the eyeglasses way to expensive for me. I need to go somewhere else get prescription eye glasses and frames.

Jun 3, 2020

Doctor and nurse did amazing with my fussy 20 month old. Definitely a huge relief. Thank you for doing a great job!

Jun 3, 2020

Efficient, streamlined service!

May 30, 2020

Was pleased how fast I was seen. And all the information I received. Thank you!!

May 29, 2020

Great visit to Bailey Eye Care. It was my first visit, but it didn’t seem like it. Everyone was so friendly and helpful. Answered all my questions and concerns.

May 27, 2020

We always have a good experience at Bailey Eye Care! The staff is very professional, helpful, and friendly.

May 22, 2020

I love Bailey Eye Care. Dr. Bailey is very nice and knows his stuff! They even help you find the perfect glasses or sunglasses! Staff is amazing! Thank you!

May 21, 2020

Very good overall experience. Right on time with my appointment. Asked a lot of questions to make sure they knew what was going on with me. My tech was amazing and Dr Campbell was very nice and explained every thing. All my concerns were answered and Dr Campbell made sure I understood everything. I would recommend Dr Campbell to all my family and friends.

May 17, 2020

During this so unusual time of quarantine, due to COVID-19, the office of Bailey Eye Care, really stepped up to the plate. I appreciate all they did to keep me safe, but also providing the eye care and exam, that I needed.

May 17, 2020

I was extremely impressed with my salesperson (I think her name was Jordan). It’s very hard to find knowledgeable and friendly help these days and I am confident that the frames and lenses she recommended will be perfect.

May 15, 2020

The office was very well Organized to treat patients in a safe environment. I was very impressed how smooth things were running.

May 13, 2020

Great eye care facility very personable even though covid-19 great people to work with.

May 13, 2020

5 star rating every time I have an appointment

May 11, 2020

Wonderful doctors and personnel. No long wait times and explain everything to you. Love them.

May 10, 2020

Bailey Eye Care never fails to come through for me. I've went to other offices and wasn't satisfied with the service and staff but at Bailey Eye Care they are wonderful! Friendly, helpful, welcoming and my scripts have never been more accurate. Thank you. So pleased with their glasses assortment as well. They carry quality cost effect frames for those of us who can't spend designer prices.

May 9, 2020

Very friendly and professional. Very informative. Timely . A great experience!

May 9, 2020

It was a very good visit. The COVID-19 procedures were on point. Tori was very friendly and professional when helping me pick out glasses.

May 8, 2020

Kind and respectful had to wear a mask which was hot but I inderstood.

May 8, 2020

Everyone was very polite and helpful. I appreciate Bailey Eye Care taking the proper steps to protect their customers during COVID-19.

May 8, 2020

I felt that you went that extra mile to make my visit feel safe

May 7, 2020

Dr. Bailey did a thorough exam and took quite a bit of time to discuss and explain options for a referral for early cataracts. The communication between doctor and patient was excellent.

May 7, 2020

There is no comparison to how well you are treated at Bailey Eye Center. The doctors and the staff are superb.

May 6, 2020

Nice people, who helped me with my problem and will get my business from now on!

May 4, 2020

Appointment went well as expected. The experience has always been wonderful with you. I only wish that I had been proactively informed that I would have to wait to even order the new glasses that I need for work. With COVID-19 going on If I had been informed I would have rescheduled my appointment for a later time.

Mar 26, 2020

I loved the services offered by Dr. Bailey and his staff! Great selection of glasses

Mar 23, 2020

Every staff member was extremely pleasant and helpful. Was one the least stressful medical appointments I've ever had!

Mar 22, 2020

A visit to Bailey Eye Care A very professional group to deal with. Refreshing to have personal care in a non personal world.

Mar 18, 2020

My visit at Bailey Eye Care today was not planned. I had concerns about my eyes and needed quick attention. Bailey Eye Care is very caring and ready to help with problems that occur between regular visits. I appreciate their willingness to help.

Mar 15, 2020

Definitely will be seeing me for future eye appointments!! The staff was so nice and caring to me. I felt like I was at home! They are more than welcoming and eager to help! Definitely 10/10

Mar 13, 2020

They are very good with kids! I would recommend them to everyone.

Mar 13, 2020

Very impressed with every aspect of my visit!

Mar 7, 2020

Everyone was so kind and welcoming! All the ladies made sure I understood everything. Best eye dr ive been to!!

Mar 7, 2020

5 star. Everyone is very nice and helpful.

Mar 5, 2020

Great staff and doctors! They were very accommodating to our whole (large) family.

Mar 5, 2020

Friendly, knowledgeable, and efficient! Couldn’t have asked for a better experience, I will for sure be going back!

Mar 1, 2020

Love everyone at Bail Eye Care. I’ve been seeing Dr. Bailey for many years and I’ve never had a bad experience with anyone there. Great doctor with great employees. Best customer service skills around. And so helpful.

Feb 29, 2020

Everything fine. Always pleased from start to finish.

Feb 29, 2020

People were nice. Loved Geri! She mad things easy. Only complaint I have is I did all these test and no one gave me the results of any of them. People should know about themselves. Change this and it’s a 5 star.

Feb 29, 2020

Very friendly staff. Lots of frames to choose from.

Feb 27, 2020

Exam & Doctor was very thorough but I thought the charge for the exam was very high. I have been receiving eye exams for 30 years and I was a new patient since my first eye doctor retired (who was an ophthalmologist) and then my second eye doctor moved. I have insurance and have never had to pay for an eye exam. I had to pay $104 more than my insurance provided. I thought that was a little high for an exam.

Feb 23, 2020

I have used bailey for the past three years and they are always a pleasure to go to. Efficient and understanding! Thank you guys for being the best!

Feb 21, 2020

Very friendly and thorough, very excited that I found Bailey Eye care

Feb 20, 2020

I would give a 5 star rating to my experience at Dr. Bailey’s office. I was able to get a same day appointment when I called about an eye problem. A medicine was prescribed and my eye condition was improved in 24 hours.

Feb 20, 2020

Dr leoni is great front desk staff leaves a lot to be desired hateful and rude

Feb 20, 2020

Dr. Campbell is very knowledgeable, friendly, and caring. She went above and beyond to give the care that was needed.

Feb 19, 2020