Bailey Cove Eye Care

Dr James Ferrell & Dr. Mary Beth Chenault

Star Star Star Star Star 778 Reviews

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Reviews

StarStarStarStarStar Our family enjoys Dr. Ferrell’s genuine care an... —    (Patient since 2014)

Our family enjoys Dr. Ferrell’s genuine care and thoughtfulness, along with his expertise in eye care! Our entire family sees him for our eye health and we are so thankful for him and his team. We recommend this practice to everyone looking for an eye doctor!


StarStarStarStarStar Great glasses assistance from Marjan.  —    (Patient since 2021)

Great glasses assistance from Marjan. Very helpful with glasses, and great listening skills to get glasses to fit my needs were very good and knowledgeable in her department.


StarStarStarStarStar Absolutely love the quick response by the staff... —    (Patient since 2016)

Absolutely love the quick response by the staff and the professional service.


StarStarStarStarStar The front desk person was very friendly and hel... —    (Patient since 2022)

The front desk person was very friendly and helpful. The Dr. was easy to talk to and answered all my questions.


StarStarStarStarStar Trust your doctor.  —    (Patient since 2007)

The staff is amazing and Dr. Ferrell been taking care of and my entire family for a very long time.


StarStarStarStarStar Very professional, takes time to listen to my c... —    (Patient since 2011)

Very professional, takes time to listen to my concerns


StarStarStarStarStar You guys are awesome!!! All of you , what a won... —    (Patient since 2021)

You guys are awesome!!! All of you , what a wonderful experience I have every time I come!! I love all the ladies behind the desk, the ones fitting you for glasses, the docs . Keep up the good work!!!


StarStarStarStarStar Fortunate to have been referred to the Bailey C... —    (Patient since 2021)

Fortunate to have been referred to the Bailey Cove Eye Care last year and so pleased with the care I receive. Whole heartedly endorse Dr. James Ferrell and his staff.


StarStarStarStarStar everyone kind explains the procedure and answer... —    (Patient since 2019)

everyone kind explains the procedure and answers questions


StarStarStarStarStar Gene‘s Review  —    (Patient since 2013)

I found your online presence to be very User friendly.


StarStarStarStarStar Great visit with Dr Farrell. Very timely advice... —    (Patient since 2008)

Great visit with Dr Farrell. Very timely advice.


StarStarStarStarStar Very friendly! Great experience!  —    (Patient since 2022)

Very friendly! Great experience!


StarStarStarStarStar I —    (Patient since 2022)

I am unable to define any areas for improvement - everything was great.


StarStarStarStarStar Bailey Cove Eye Care is beyond exceptional. —    (Patient since 2008)

I have been going to Bailey Cove Eye Care for years and I love dealing with the entire staff. Everyone is always so kind, professional and caring!!!! I would recommend Bailey Cove Eye to EVERYONE!!!!!


StarStarStarStarStar Dr Ferrell and his staff are the BEST they go o... —    (Patient since 2011)

Dr Ferrell and his staff are the BEST they go out of their way to make you feel like family. Knows what you need with great prices.


StarStarStarStarStar Excellent local eye care  —    (Patient since 2018)

I love the location and the team at Bailey Cove Eye Care. A few years ago, I had a distressing situation with one of my eyes and didn't want to drive across town to my usual eye doctor. They got me in the same day, addressed my concerns, and have had my business ever since. The physicians and entire staff are friendly and professional.


StarStarStarStarStar Excellent eye care —    (Patient since 2020)

Always a great place for annual check up but most recently they got me in immediately for a walk in for my allergies. Great and friendly staff!


StarStarStarStarStar Great service —    (Patient since 2020)

I went in to have my glasses adjusted and I was treated with so much kindness and consideration it made me happy to be there!


StarStarStarStarStar Caring practice —    (Patient since 2010)

All the associates and doctors are friendly, courteous and caring.


StarStarStarStarStar Wonderful with children  —    (Patient since 2022)

The staff was incredibly patient and kind with my fussy two year old. I’m extremely grateful for their graciousness. I would absolutely refer to a friend!


StarStarStarStarStar A very caring and competent doctor. Goes the ex... —    (Patient since 2007)

A very caring and competent doctor. Goes the extra step to ensure your eyes are getting the proper care.


StarStarStarStarStar Love the staff at Bailey Cove Eyecare —    (Patient since 2019)

Love the staff and Dr Chenault . Everyone is very nice and helpful. Don’t tend to overbook. Get in quickly. The office is clean and items sanitized. Dr Chenault is terrific!


StarStarStarStarStar The staff was outstanding, very professional a... —    (Patient since 2022)

The staff was outstanding, very professional and personable. Thank you


StarStarStarStarStar Friendly and efficient —    (Patient since 2017)

Everyone at Bailey Cove Eye Care is friendly and efficient in their jobs.


StarStarStarStarStar Best Eyecare is HSV —    (Patient since 2021)

From the moment you walk through the door you’re greeted with a warm smile. I was an hour early for my Appt and they were able to work me in. They are kind and attentive.


StarStarStarStarStar Very efficient and professional and friendly to... —    (Patient since 2020)

Very efficient and professional and friendly too.


StarStarStarStarStar  —    (Patient since 2011)

Excellent service. Love Dr. Ferrelll.


StarStarStarNo StarNo Star Dr. Ferrell is a real joy as a doctor. Thoroug... —    (Patient since 2008)

Dr. Ferrell is a real joy as a doctor. Thorough and caring - I can't imagine seeing anyone else. This last visit seemed like the office staff was struggling. Patients leaving after waiting too long for appointments. I wanted to buy glasses but was unable to do so since there was such a backlog. Never got the promised follow up call either. Hopefully this was just an isolated incident.


StarStarStarStarStar The entire staff at Bailey Cove Eye Care are ve... —    (Patient since 2018)

The entire staff at Bailey Cove Eye Care are very friendly and professional. They keep you informed on your progress and answer any and all questions concerning eyes and glasses. I am confident you will feel at home with the folks at Bailey Cove Eye Care.


StarStarStarStarStar Excellent care and Professional Staff —    (Patient since 2020)

Excellent care and Professional Staff


StarStarStarStarStar Dr Ferrell genuinely care about his patients. S... —    (Patient since 2010)

Dr Ferrell genuinely care about his patients. Staff is patient and welcoming. Dr Ferrell explains regular stuff and issues in such a way it is easy to understand and is encouraging. Office is always clean and nicely decorated.


StarStarStarStarStar Always pleasant and eff —    (Patient since 2016)

Always pleasant and efficient


StarStarStarStarStar The doctors and staff are both friendly and pro... —    (Patient since 2008)

The doctors and staff are both friendly and professional.


StarStarStarStarStar Very kind and caring people. —    (Patient since 2008)

Very kind and caring people.


StarStarStarStarStar Everyone was very helpful  —    (Patient since 2021)

Everyone was very helpful


StarStarStarStarStar Dr Ferrell and his staff are very knowledge and... —    (Patient since 2013)

Dr Ferrell and his staff are very knowledge and wonderful, caring people! I would highly recommend them!


StarStarStarStarStar  —    (Patient since 2008)

I am very appreciative for everyone there that answered my questions and took the time to treat my issue. Thank you all so much !


StarStarStarStarStar Have been a client at Bailey Cove Eye Care for ... —    (Patient since 2009)

Have been a client at Bailey Cove Eye Care for over 20 years. The location is convenient, the waits are short and the whole staff is very nice. I highly recommend them.


StarStarStarStarStar Great service. Thorough exam. Great selection o... —    (Patient since 2007)

Great service. Thorough exam. Great selection of glasses. Friendly and helpful staff. I have been a patient for 18 years.


StarStarStarStarStar Bailey Cove Eye Care is the best! We've been go... —    (Patient since 2009)

Bailey Cove Eye Care is the best! We've been going there with our family for 13+ years and every visit has been wonderful. Thank you to the entire staff!


StarStarStarStarStar Dr Ferrell and his staff are awesome!!! —    (Patient since 2012)

Dr Ferrell and his staff are awesome, professional and friendly! I trust them completely when it comes to my vision.


StarStarStarStarStar Dr Ferrell and his office staff are professiona... —    (Patient since 2008)

Dr Ferrell and his office staff are professional and caring


StarStarStarStarStar Bailey Cove Eye Care —    (Patient since 2007)

My wife and I have been using Bailey Cove Eye Care for many years. We have always been highly satisfied with their professionalism and the overall quality of service and support.


StarStarStarStarStar I absolutely love Bailey Cove eye care. The Doc... —    (Patient since 2020)

I absolutely love Bailey Cove eye care. The Doctors are amazing and so are the staff.


StarStarStarStarStar Visiting from Tennessee and, started having an ... —    (Patient since 2022)

Visiting from Tennessee and, started having an eye problem. Walked in to see if a doctor could check to see if something was in my eye. Luckily they had a cancellation and could see me. Very impressed wit doctor and staff.


StarStarStarStarStar Everyone there were such sweet an knowledgeable... —    (Patient since 2022)

Everyone there were such sweet an knowledgeable people! They took there time an took care of me.


StarStarStarStarStar The Bailey Cove Eye Care staff has been friendl... —    (Patient since 2014)

The Bailey Cove Eye Care staff has been friendly and helpful. Dr. Ferrell has been patient in answering my many questions. He even took time to explain how normal curve Gaussian probability theory is used to predict the very slight chance of an error in cataract surgery.


StarStarStarStarStar Dr. Ferrell and his staff have served my family... —    (Patient since 2007)

Dr. Ferrell and his staff have served my family for over 15 years. I trust him to help educate me on my conditions and treatments and highly recommend him to anyone who wants a local eye doctor who will take the time to ensure you are taken care of. His staff is friendly and extremely professional and knowledgeable.


StarStarStarStarStar Recent Annual exam —    (Patient since 2019)

Dr. Chennault is terrific. She gets my diagnosis and prescription correct every time. The staff is friendly efficient and thorough. Strongly recommend!


StarStarStarStarStar Bailey Cove Eye Care is one of the best optical... —    (Patient since 2022)

Bailey Cove Eye Care is one of the best optical businesses in Huntsville. All of their staff are courteous and professional. Kathi was extremely helpful (along with the other lady who assist customers finding frames) and Michael as well.


StarStarStarStarStar Absolutely the BEST! —    (Patient since 2013)

Amanda has worked so tirelessly with my daughter to improve her speech and communication. She is a great "out of the box" thinker. My daughter is excited to go every time!


StarStarStarStarStar I wouldn’t trust my eyes with any other place!  —    (Patient since 2018)

I struggled for at least four years with what I thought was an eye condition I’d have to live with the rest of my life having gone to two other eye doctors over the years seeking help. They were not able to help me, and one ophthalmologist even incorrectly diagnosed my condition as allergies. After basically resolving to live with this condition, I was discussing my frustration with a coworker one day and he recommended me to Bailey eye care; specifically to Dr Chenault. I was reluctant, but I decided to give it one last try at figuring out what was going on with my eyes as the condition was quite uncomfortable and even painful some days. After first meeting with Dr. Chenault, I explained to her my situation and my experiences with other eye doctors as well as my condition. She spent what I would consider to be a significant amount of time with me figuring out what was going on with my right eye. I could immediately tell that she genuinely wanted to figure out what was wrong with my eye. After an extremely tenacious and thorough examination, she told me exactly what was wrong with my eye, exactly how to fix it, and even how long it would take to get better. Needless to say I was shocked, overjoyed and maybe even a little skeptical at the same time. For the next few weeks I followed her instructions to the letter, and what do you know…… my right eye that felt like it had splinters jabbing it it 24/7 is now 100% healed and I have zero trouble out of it. I am now pain free and haven’t had a single bit of trouble with my eye ever since. Needless to say, I won’t trust my eyes to any other place.


StarStarStarStarStar Awesome  —    (Patient since 2011)

They are very polite and make sure you're well taken care of. I always feel welcomed.


StarStarStarStarStar Good experience. I did take a long time to ord... —    (Patient since 2009)

Good experience. I did take a long time to order my new glasses.


StarStarStarStarStar Very friendly, professional office. Have been p... —    (Patient since 2008)

Very friendly, professional office. Have been patient there 14 yrs.


StarStarStarStarStar Very courteous and professional.  —    (Patient since 2008)

Very courteous and professional.


StarStarStarStarStar This office is professional —    (Patient since 2022)

This office is professional


StarStarStarStarStar Excellent service was provided with the office ... —    (Patient since 2017)

Excellent service was provided with the office staff and doctor


StarStarStarStarStar Dr. Chenault and the staff are amazing!  —    (Patient since 2021)

Dr. Chenault and the staff are amazing!


StarStarStarStarStar I receive excellent care from Dr. Farrell. Very... —    (Patient since 2014)

I receive excellent care from Dr. Farrell. Very patient with me.


StarStarStarStarStar Always friendly, very informative and never w/o... —    (Patient since 2018)

Always friendly, very informative and never w/o smiles in the office.


StarStarStarStarStar The team that assisted me with the vision field... —    (Patient since 2008)

The team that assisted me with the vision field test were excellent! Raven made a very positive and professional impression.


StarStarStarStarStar Your staff are always pleasant and professional... —    (Patient since 2020)

Your staff are always pleasant and professional! Dr. Ferrell is an exceptional doctor and always takes the time to explain in a layman's terms your diagnosis. The entire group make you feel like part of a family!


StarStarStarStarStar Bailey Cove Eye Care —    (Patient since 2017)

Friendly staff and clean office


StarStarStarStarStar 10/10! —    (Patient since 2021)

Such a great experience! Everyone is so friendly, welcoming, and professional!


StarStarStarStarNo Star Wait time was miserable —    (Patient since 2017)

Wait time was miserable. Appointment time given over the phone a month ago did not match your appointment time, so I had to wait. Excessively.


StarStarStarStarStar Excellent service. Dr Ferrell spends plenty of... —    (Patient since 2008)

Excellent service. Dr Ferrell spends plenty of time with each patient


StarStarStarStarStar Great team of caring professionals —    (Patient since 2021)

The whole staff at Bailey Cove Eye Care is excellent. They are very caring and professional. They take the time to make sure all your issues are dealt with. I feel safe trusting my eyes and eyesight to Bailey Cove Eye Care.


StarStarStarStarStar Great staff . Very clean office! Have recommend... —    (Patient since 2018)

Great staff . Very clean office! Have recommended this office to my closest friends and they like the Dr s also….


StarStarStarStarStar Quick service and friendly staff.  —    (Patient since 2017)

Quick service and friendly staff.


StarStarStarStarStar Young lady was helpful and professional and ver... —    (Patient since 2021)

Young lady was helpful and professional and very patient.


StarStarStarStarStar Great Service —    (Patient since 2010)

Staff was knowledgeable and courteous. Explanations were given on all operations. Any questions were answered. Overall everything was quick and friendly.


StarStarStarStarStar Love Bailey Cove Eye Care! From the moment you... —    (Patient since 2009)

Love Bailey Cove Eye Care! From the moment you walk through the door, to the moment you leave you are treated professional but also friendly. My fav is Kathy for choosing and getting my glasses fitted.


StarStarStarStarStar Everyone was extremely kind to me! —    (Patient since 2007)

Everyone was extremely kind to me!


StarStarStarStarStar Very kind an they listen to yo … —    (Patient since 2022)

Very kind an they listen to yo …


StarStarStarStarStar I’ve been going to you guys for years your alwa... —    (Patient since 2012)

I’ve been going to you guys for years your always very polite and very profesional, 🙏🏼 godbless


StarStarStarStarStar I really enjoy visiting Dr. Ferrell he’s a grea... —    (Patient since 2014)

I really enjoy visiting Dr. Ferrell he’s a great doctor and the staff is also great. I would recommend him to anyone.


StarStarStarStarStar This should be your optometrist office! —    (Patient since 2020)

I have always had a fantastic experience at this office. I never feel dumb or silly for asking multiple questions. The staff is patient and kind. Dr. Ferrell is fun to talk to and explains the problems with my vision in a way that I understand completely. They also have a wide selection of glasses to choose from.


StarStarStarStarStar Doctors Farrel and Chenault are excellent. I ... —    (Patient since 2018)

Doctors Farrel and Chenault are excellent. I am beyond satisfied with their service.


StarStarStarStarStar I was getting the dry eye procedures and the Al... —    (Patient since 2018)

I was getting the dry eye procedures and the Alcon rep, the physician, and the assistant were all in the room. I want to thank them so much - I was a bit nervous and everyone treated me very kindly and this helped to calm me inside. It wasn’t painful at all, but their kind demeanor made the difference for this Nervous Nellie! I will be back and will definitely recommend to my friends!


StarStarStarStarStar Very friendly staff and doctors. Quick and accu... —    (Patient since 2018)

Very friendly staff and doctors. Quick and accurate service. I would recommend to anyone looking for eye care place.


StarStarStarStarStar still trying to get my wife to come here too —    (Patient since 2007)

still trying to get my wife to come here too


StarStarStarStarStar Dr Farrell and his staff are outstanding, my go... —    (Patient since 2008)

Dr Farrell and his staff are outstanding, my go to staff for my eye needs for over 20 years. Tremendously professional and I value his counsel and opinion!


StarStarStarStarStar Very friendly staff and excellent service  —    (Patient since 2017)

Very friendly staff and excellent service


StarStarStarStarStar Staff is wonderful. Love Dr Farrell.  —    (Patient since 2007)

Staff is wonderful. Love Dr Farrell.


StarStarStarStarStar Efficient, courteous team. Love the thorough an... —    (Patient since 2016)

Efficient, courteous team. Love the thorough and informative health information shared by Dr. Chenault.


StarStarStarStarStar Very helpful, comforting, and supportive —    (Patient since 2022)

Very helpful, comforting, and supportive with someone that has never had glasses before in 40 years.


StarStarStarStarStar The doctor and his staff are both professional ... —    (Patient since 2009)

The doctor and his staff are both professional and friendly. I have been trusting them with my vision issues for more than 20 years!


StarStarStarStarStar  —    (Patient since 2010)

Terrific service and care. Btw, I dislike surveys.


StarStarStarStarStar Awesome service from an awesome place! —    (Patient since 2019)

Top notch Dr's and staff. Thanks for taking care of our family's needs!


StarStarStarStarStar Bailey Cove Eyecare is an organization that is ... —    (Patient since 2008)

Bailey Cove Eyecare is an organization that is positive professional and caring


StarStarStarStarStar Timely appointment and eye care service great. —    (Patient since 2019)

Timely appointment and eye care procedures were great.


StarStarStarStarStar Excellent Service —    (Patient since 2022)

I called as a new patient with an urgent concern. They found a time in their booked schedule to see me. Friendly, professional, and thorough.


StarStarStarStarStar . Very friendly staff. Dr Ferrell is profession... —    (Patient since 2008)

. Very friendly staff. Dr Ferrell is professional and personable.


StarStarStarStarStar All the personnel and Doctors are very professi... —    (Patient since 2019)

All the personnel and Doctors are very professional and kind I’m very pleased with your service 👍🏻


StarStarStarStarStar I found everyone pleasant and friendly along wi... —    (Patient since 2022)

I found everyone pleasant and friendly along with a very thorough eye exam.


StarStarStarStarStar I have always received fast and efficient car... —    (Patient since 2019)

I have always received fast and efficient care at Bailey Cove Eye Care by very knowledgeable and kind people. Thank you for your excellent service.


StarStarStarStarStar Every one was very helpful —    (Patient since 2009)

Every one was very helpful


StarStarStarStarStar Great staff!! I felt very taken care of. I nev... —    (Patient since 2022)

Great staff!! I felt very taken care of. I never felt rushed. Everything was explained so well. I understood why I needed certain things for my glasses and how I would benefit from those things. Would highly recommend them!!


StarStarStarStarStar I was very happy from the services the eye clin... —    (Patient since 2022)

I was very happy from the services the eye clinic provided. Very courteous and professional. The doctor explained my concerns and recommendations. I highly recommend this clinic. Thank you.


StarStarStarStarStar Responsive —    (Patient since 2021)

Worked me in Quickly when need arose and provided quick diagnosis and feedback.


StarStarStarStarStar Caring doctors and staff. Highly recommend  —    (Patient since 2007)

The doctors at Bailey Cove Eye Care are very knowledgeable and caring. The staff is friendly helpful.


StarStarStarStarStar Courteous and professional service in a timely ... —    (Patient since 2017)

Courteous and professional service in a timely manner.


StarStarStarStarStar Bailey Cove Eye Care —    (Patient since 2009)

Dr Farrell is very personable and still very professional. He willingly answers all questions. His assistants R Technicians and receptionist were all most professional and helpful


StarStarStarStarStar Highly recommend!  —    (Patient since 2018)

Dr. Chenault is very nice and thorough! I will be back!


StarStarStarStarStar Worth the 30 minute drive —    (Patient since 2021)

I was surprised at just how much everyone seemed to enjoy their jobs - on the workday after Christmas! My husband and I also liked how unpretentious Dr. Chenault is. She dresses just like everyone else and introduces herself by first name. She's extremely knowledgeable, kind, and confident. Everyone clearly explains what they're doing and why, and Dr. Chenault doesn't push unnecessary procedures or expense. This practice seems to have a great work culture, AND they're professional, competent, and do NOT give us the feeling that they're just working for kickbacks. Third place is a charm - we've finally found our eye doctor!


StarStarStarStarStar I have used Dr Ferrel and his office for severa... —    (Patient since 2012)

I have used Dr Ferrel and his office for several years and everyone is and has always been so wonderful. They take care of each patient as if they are the only one.


StarStarStarStarNo Star Great people & great service —    (Patient since 2016)

Great people & great service


StarStarStarStarStar Good Sereval,always friendly and kind. —    (Patient since 2015)

Good Sereval,always friendly and kind.


StarStarStarStarStar The staff was very friendly and helpful.  —    (Patient since 2019)

The staff was very friendly and helpful.


StarStarStarStarStar Excellent care; very professional, prompt & cou... —    (Patient since 2015)

Excellent care; very professional, prompt & courteous!


StarStarStarStarStar  —    (Patient since 2018)

A very friendly atmosphere and caring staff that takes care of you and know their skills.


StarStarStarStarStar Kathy and staff are the best!!! —    (Patient since 2010)

Kathy and staff are the best!!!


StarStarStarStarStar Amazing staff here. So kind, helpful, friendly ... —    (Patient since 2019)

Amazing staff here. So kind, helpful, friendly and professional. They really care about you.


StarStarStarStarStar Excellent service from checking in through dism... —    (Patient since 2021)

Excellent service from checking in through dismissal. Professional staff; none better


StarStarStarStarNo Star Great service. Nice people. —    (Patient since 2007)

Great service. Nice people.


StarStarStarStarStar Always a great experience! —    (Patient since 2008)

Always a great experience!


StarStarStarStarStar Great service for scheduled exams and for quick... —    (Patient since 2016)

Great service for scheduled exams and for quickly treating a scratched cornia or splinter in the eye..


StarStarStarStarStar Always friendly and very pr —    (Patient since 2007)

Always friendly and very professional


StarStarStarStarStar Because they care more than other eye care cent... —    (Patient since 2020)

Because they care more than other eye care centers I have been to, they don't just work you through like cattle, they actually sit down with and discuss the issues you have with your eyes, even from the last exam to the current exam and explain anything that you can do to help yourself.


StarStarStarStarStar The staff are very nice and professional. —    (Patient since 2013)

The staff are very nice and professional.


StarStarStarStarStar Also a delightful experience! All the staff are... —    (Patient since 2011)

Also a delightful experience! All the staff are friendly and professional.


StarStarStarStarStar I'm loving my new glasses! I was impressed by t... —    (Patient since 2021)

I'm loving my new glasses! I was impressed by the doctor and staff's use of state-of-art equipment, accuracy, courtesy, clear instructions to me. After a thorough exam of my eyes and general health, Dr Ferrell gave me my prescription, along with spot-on recommendations for my aging issues. My optician was extraordinary. She deftly took me through the many frame possibilities, resulting in the most comfortable and best-suited frames, along with lens type. With exquisite care she measured and marked them for distant and close vision. Well done!


StarStarStarStarStar Excellent care —    (Patient since 2021)

I am a new patient and thought my care was excellent


StarStarStarStarStar Great place —    (Patient since 2015)

Great place! Dr Ferrell is great and the staff is too !


StarStarStarStarStar They are friendly and kind. They take time to l... —    (Patient since 2010)

They are friendly and kind. They take time to listen to your needs. They are very professional. I enjoy going for the care of my eyes.


StarStarStarStarStar This is by far the best eye care center in Hunt... —    (Patient since 2010)

This is by far the best eye care center in Huntsville!!! Each and every staff member is friendly, efficient, and makes your eye care experience the best! Appointments are kept on time, you aren't stuck waiting 45 minutes for a scheduled appointment. They offer a huge selection of eyewear to choose from and quality is fantastic!


StarStarStarStarStar Awesome as always —    (Patient since 2016)

All the staff took great care of me. Mary Beth saved my life a year ago and I’m forever in her debt. 100% will and do recommend people to see her all the time!


StarStarStarStarStar Always a great team of Employees!  —    (Patient since 2015)

Always a great team of employees working at Bailey Cove Eye Care, to make me feel confident in my eye health. Shout out to Cathy in eyewear, so very efficient in taking care of my needs. She goes the extra mile!


StarStarStarStarStar Friendly, professional staff. Pleasant to visit... —    (Patient since 2016)

Friendly, professional staff. Pleasant to visit.


StarStarStarStarStar Everything about my son’s office visit was wond... —    (Patient since 2021)

Everything about my son’s office visit was wonderful with a very family friendly environment, and wonderful staff. Dr Ferrel was patient with my 6 year old boy, and explained his extensive vision issues very well, and answered all my questions.


StarStarStarStarStar First time client —    (Patient since 2021)

My general care medical care provider referred me to Bailey Cove Eye care. It took about a month to be seen but some of that was in setting up the referral. I was in no hurry and had no emergent need. Dr. Ferrell seemed quite knowledgeable, thorough and relatable. He was very good about discussing pros/cons of various vision correction options with me. I am 50 years old so have seen plenty of medical offices. This is office is hands down the best encounter from friendliness, thoroughness and quality of care I have ever encountered. I would highly recommend Bailey Cove Eye care and without reservation.


StarStarStarStarStar Quick service, friendly, professional, large se... —    (Patient since 2015)

Quick service, friendly, professional, large selection of frames and lenses. Highly recommended.


StarStarStarStarStar ... —    (Patient since 2019)

very professional and willing to take the time to explain everything.


StarStarStarStarStar Professional, friendly staff, nice clean facili... —    (Patient since 2021)

Professional, friendly staff, nice clean facility, good selection of eyewear.


StarStarStarStarStar Great service, very nice staff. —    (Patient since 2011)

I had my eyes examined and no need fire eye test. Thanks for saving me money.


StarStarStarStarNo Star Pleasant, capable and reasonable waiting times —    (Patient since 2007)

Pleasant, capable and reasonable waiting times


StarStarStarStarStar Dr. Chenault is very professional and answers a... —    (Patient since 2014)

Dr. Chenault is very professional and answers all questions clearly.


StarStarStarStarStar Everyone was so friendly and made you feel like... —    (Patient since 2021)

Everyone was so friendly and made you feel like you were one of them.


StarStarStarStarStar  —    (Patient since 2019)

very nice staff and very professional...


StarStarStarStarStar Love this place ! Dr. Ferrell and his staff is ... —    (Patient since 2010)

Love this place ! Dr. Ferrell and his staff is so kind and helpful! !


StarStarStarStarStar  —    (Patient since 2018)

I was very pleased with the timeliness of my visit and with all the office staff.


StarStarStarStarStar I am very pleased with the care I received! Al... —    (Patient since 2021)

I am very pleased with the care I received! All employees were very nice!


StarStarStarStarStar Best team ever! —    (Patient since 2009)

Great service as always. I was able to get an appointment quickly when I had a problem. Personable , knowledgeable and truly helpful. I love this team and wouldn't go anywhere else!


StarStarStarStarStar Great service and good staff to help you.  —    (Patient since 2018)

Great service and good staff to help you.


StarStarStarStarStar Staff was very friendly and understanding with ... —    (Patient since 2021)

Staff was very friendly and understanding with my son, they explained all of our options and why he needed glasses! I am very satisfied with their service!


StarStarStarStarStar Very nice place, no long waits. Everyone was fr... —    (Patient since 2021)

Very nice place, no long waits. Everyone was friendly and patient. Also appreciated all you come in close contact with wear masks during this time period. The doctor was very good. Kathy, the lady that helped me with getting my prescription filled was very friendly and efficient


StarStarStarStarStar I like this office, Dr.Ferrel is a very good ey... —    (Patient since 2015)

I like this office, Dr.Ferrel is a very good eye Doctor, his staff is great, they take care of you when you walk into his office. You know everything will be done for good eye care. My friends use him my husband used him until he passed away. You will not be disappointed.. our eyes are important and we need good eye care.


StarStarStarStarStar Could not have been better!  —    (Patient since 2021)

Could not have been better! Got honest opinion regarding my eyes.


StarStarStarStarStar Professional & Friendly Eye Carfe —    (Patient since 2008)

I have been seeing Dr. Ferrell for years. He and is staff provide excellent care, are professional and courteous. I would highly recommend Bailey Cove Eye Care.


StarStarStarStarStar Great Place —    (Patient since 2017)

Bailey Cove Eyecare is a very nice facility. The staff is very pleasant and I love the doctor.


StarStarStarStarStar They really care about your eyes explain everyt... —    (Patient since 2017)

They really care about your eyes explain everything crystal clear best around wouldn’t go anywhere else


StarStarStarStarStar Excellent eye care experience. —    (Patient since 2021)

Everyone is professional, polite, friendly, and efficient. Very nice experience each time I have visited.


StarStarStarStarStar Nice friendly service, enjoy the appointment ev... —    (Patient since 2020)

Nice friendly service, enjoy the appointment every time I come. Very Friendly staff.


StarStarStarStarStar Staff are friendly and helpful. I feel I get a ... —    (Patient since 2010)

Staff are friendly and helpful. I feel I get a complete eye health exam each time. And only a short wait time before my appointment.


StarStarStarStarStar Everyone at Bailey Cove Eyecare is polite, welc... —    (Patient since 2007)

Everyone at Bailey Cove Eyecare is polite, welcoming, and very competent with their tasks. We have been going there for about 30 years and have always been very pleased with the experience.


StarStarStarStarStar Everyone very is friendly and helpful. —    (Patient since 2020)

Everyone very is friendly and helpful.


StarStarStarStarStar Dr. Farrell and his staff are very professional... —    (Patient since 2012)

Dr. Farrell and his staff are very professional and kind. I have only had excellent service and care as a patient. I put my trust in this practice and highly recommend it to everyone.


StarStarStarStarStar I won't go anywhere else! —    (Patient since 2018)

I started going to Bailey Cove Eye Care about three or four years ago. I have always had great experiences there. The staff is always welcoming and friendly. The office is very clean and decorated so nicely! The physician I see is wonderful and takes the time to explain things and answer all my questions. However, the greatest asset they have is Kathy. She is THE BEST! She's patient and kind and helps you pick the perfect frames that are flattering and comfortable. I won't go anywhere else!


StarStarStarStarStar Always friendly and they make you feel welcome ... —    (Patient since 2018)

Always friendly and they make you feel welcome and never rushed. Ready to answer any questions or concerns you may have.


StarStarStarStarStar Professional, technically current and expert, f... —    (Patient since 2007)

Professional, technically current and expert, friendly and personally approachable


StarStarStarStarStar Pleasant & professional staff —    (Patient since 2021)

Pleasant & professional staff


StarStarStarStarStar Great doctors and staff —    (Patient since 2020)

Great doctors and staff. Went out of their way to see me quickly concerning eye infection.


StarStarStarStarStar Was impressed with efficiency and professionali... —    (Patient since 2021)

Was impressed with efficiency and professionalism.


StarStarNo StarNo StarNo Star Glasses were such as I could not see without lo... —    (Patient since 2009)

Glasses were such as I could not see without looking through line for bifocals. Terrible experience not what I am used to at your facility. New glasses coming I hope they are better. John


StarStarStarStarStar Once you arrive, you don't have to wait around ... —    (Patient since 2015)

Once you arrive, you don't have to wait around to be seen. Bailey Cove Eye Care is very punctual. The staff, technicians, and Dr. Chenault as so pleasant, professional, and caring. I don't feel "rushed" during my visits. Dr. Chenault takes all the time needed to answer my many questions.


StarStarStarStarStar I have always received fast and competent treat... —    (Patient since 2019)

I have always received fast and competent treatment from Dr. Ferrell and his staff.


StarStarStarStarStar The staff is friendly, informative, and makes y... —    (Patient since 2013)

The staff is friendly, informative, and makes you feel like you are important and not just another patient.


StarStarStarStarStar Entire staff is amazing, helpful, patient, and ... —    (Patient since 2021)

Entire staff is amazing, helpful, patient, and informative. Thank you!


StarStarStarStarStar Very prompt and professional annual checkup and... —    (Patient since 2017)

Very prompt and professional annual checkup and Dr Chenault is very good and obviously well trained.


StarStarStarStarStar Very efficient, everyone was friendly and kind.... —    (Patient since 2021)

Very efficient, everyone was friendly and kind. Examination very thorough. Thank you


StarStarStarStarStar Quick, efficient, knowledgeable. I’ve been goin... —    (Patient since 2007)

Quick, efficient, knowledgeable. I’ve been going there for years and have never had a bad experience.


StarStarStarStarStar Very friendly staff. Top of the line equipment.... —    (Patient since 2010)

Very friendly staff. Top of the line equipment. Doctors take their time and don’t make you feel you are being rushed. Would highly recommend.


StarStarStarStarStar Staff and doctors are very nice, polite  —    (Patient since 2008)

Staff and doctors are very nice, polite


StarStarStarStarStar Interested, attentive, & helpful —    (Patient since 2020)

Interested, attentive, & helpful


StarStarStarStarStar Prompt care, maintain social distance Friendly... —    (Patient since 2014)

Prompt care, maintain social distance Friendly staff


StarStarStarStarStar Years of WONDERFUL service  —    (Patient since 2008)

Have been going for years and love both doctors and the high class service I get every time I go!!


StarStarStarStarStar The entire staff is very professional and carin... —    (Patient since 2011)

The entire staff is very professional and caring.


StarStarStarStarStar Great folks at Bailey Cove Eye Center. All the ... —    (Patient since 2021)

Great folks at Bailey Cove Eye Center. All the staff are very professional and Kathy will make your fit perfect. She’s the best.


StarStarStarStarStar Everyone is always friendly, helpful and profes... —    (Patient since 2020)

Everyone is always friendly, helpful and professional.


StarStarStarStarStar Very professional and extremely friendly.  —    (Patient since 2007)

Very professional and extremely friendly.


StarStarStarStarStar  —    (Patient since 2012)

Great place everyone very nice


StarStarStarStarStar No Place Better —    (Patient since 2021)

An excellent place to have your eye care took care of.


StarStarStarStarStar Nice, clean, friendly and professional group. —    (Patient since 2013)

Nice, clean, friendly and professional group.


StarStarStarStarStar Excellent! Would highly recommend —    (Patient since 2021)

Excellent! Would highly recommend


StarStarStarStarStar  —    (Patient since 2020)

Several times I have gotten an eye infection and was seen immediately. Very professional.


StarStarStarStarStar Absolutely the best eye clinic! —    (Patient since 2020)

Absolutely the best eye clinic I have ever patronized. Dr. Farrell is outstanding and his staff is the friendliest and most helpful that I have ever encountered.


StarStarStarStarStar Best place for eye care! —    (Patient since 2019)

Always prompt and courteous! Dr. Chenault is wonderful and patient. I couldn’t imagine seeing anyone else!


StarStarStarStarStar I highly recommend Bailey Cove Eye Center. The... —    (Patient since 2021)

I highly recommend Bailey Cove Eye Center. The staff was so good with my son's first eye appointment. He wasn't the most cooperative patient!


StarStarStarStarStar The staff was amazing especially Kathi Click! A... —    (Patient since 2021)

The staff was amazing especially Kathi Click! And Dr. Ferrell was so helpful! We love this place


StarStarStarStarStar Always A Great Visit —    (Patient since 2007)

I have been seeing Dr Ferrell for at least 14 years...always a very pleasant experience. He and his entire staff are the BEST! Highly recommend.


StarStarStarStarStar Cordial and helpful staff. A pleasant place to ... —    (Patient since 2016)

Cordial and helpful staff. A pleasant place to visit.


StarStarStarStarStar Dr. Farrell and his staff are very pleasant and... —    (Patient since 2012)

Dr. Farrell and his staff are very pleasant and professional. I highly trust them with my eye care needs.


StarStarStarStarStar My first visit was amazing!! The atmosphere is ... —    (Patient since 2021)

My first visit was amazing!! The atmosphere is calm and the center is clean. The staff is professional and helpful. Dr. Ferrell takes his time to listen my issues and explained in detail of my eye condition and recommended me some options. You can tell he cares and it trickles down to the staff as well.


StarStarStarStarStar Always on time appointments. Very well run off... —    (Patient since 2015)

Always on time appointments. Very well run office with competent and friendly staff. Dr. Ferrell communicates very well, which is why I have been a patient for 7+ years.


StarStarStarStarStar Efficient, warm and cordial. Best clinic!! —    (Patient since 2008)

Efficient, warm and cordial. Best clinic!!


StarStarStarStarStar Always friendly. Office is extremely clean, sta... —    (Patient since 2015)

Always friendly. Office is extremely clean, staff is efficient and always eager to help. Make me feel relaxed.


StarStarStarStarStar Everyone is so nice  —    (Patient since 2020)

Everyone is so nice and helpful


StarStarStarStarStar This staff is very friendly and helpful. Clean ... —    (Patient since 2021)

This staff is very friendly and helpful. Clean office.


StarStarStarStarStar Excellent care and support —    (Patient since 2007)

Excellent care and support


StarStarStarStarStar I love Bailey Cove Eye Care. They are always so... —    (Patient since 2009)

I love Bailey Cove Eye Care. They are always so good at getting my prescription just right so I can see clearly. Very friendly and yet still professional. Great selection of good quality frames with knowledgeable staff. Can't go wrong!


StarStarStarStarStar Best eye care professionals in North Alabama —    (Patient since 2017)

Professional staff, paid attention to my needs and excellent overall experience.


StarStarStarStarStar Thank your staand Dr. Ferrell very much for hel... —    (Patient since 2015)

Thank your staff and Dr. Ferrell very much for helping me


StarStarStarStarStar The entire staff that I dealt with was very nic... —    (Patient since 2021)

The entire staff that I dealt with was very nice & courteousness


StarStarStarStarStar Very professional and courteous. —    (Patient since 2021)

Very professional and courteous.


StarStarStarStarStar I love Dr Ferrel and all of the staff at Bailey... —    (Patient since 2012)

I love Dr Ferrel and all of the staff at Bailey Cove Eye Care, I have been going to them for years and they have always been very courteous and treated me like family. They have a great selection of glasses and are willing to go the extra mile for you!


StarStarStarStarStar Wonderful doctors and staff —    (Patient since 2020)

As always, everyone was so friendly, and I was able to get in and out so quickly!


StarStarStarStarStar Love the staff and their professional etiquette... —    (Patient since 2016)

Love the staff and their professional etiquette. Dr. Ferrell takes the time to answer questions and provide advice for your eye care. He is great with explaining the health condition of your eyes. I would highly recommend his practice for anyone’s eye care.


StarStarStarStarStar Comprehensive exam and courteous service.  —    (Patient since 2020)

Comprehensive exam and courteous service.


StarStarStarStarStar Thank you so much for seeing me so quickly with... —    (Patient since 2020)

Thank you so much for seeing me so quickly without an appointment. I really was miserable.


StarStarStarStarStar Super friendly staff and very helpful!  —    (Patient since 2017)

Super friendly staff and very helpful!


StarStarStarStarStar I was amazed how everyone was so courteous. I f... —    (Patient since 2021)

I was amazed how everyone was so courteous. I felt "special". Dr. Ferrrell was very informative and very personal. When I left I was at ease with all the knowledge I gained from my disorder. I would highly recommend Bailey Cove Eye Care


StarStarStarStarStar Very Productive  —    (Patient since 2007)

Office visit was very productive.


StarStarStarStarStar Everyone is always nice and friendly whenever I... —    (Patient since 2017)

Everyone is always nice and friendly whenever I walk into the office.


StarStarStarStarStar I’ve been using Bailey Cove Eye Care for a numb... —    (Patient since 2013)

I’ve been using Bailey Cove Eye Care for a number of years. Everyone there is so friendly yet professional. Dr. Ferrell is great and easy to talk to. You will never feel rushed.


StarStarStarStarStar Dr. Ferrell provides very thorough and professi... —    (Patient since 2017)

Dr. Ferrell provides very thorough and professional service. I recommend Bailey Cove Eye Care for your vision care.


StarStarStarStarStar Great customer service.. —    (Patient since 2021)

Great customer service.. bravo to all employees.


StarStarStarStarStar Post op appointment after cataract surgery  —    (Patient since 2021)

Dr. Ferrell is very knowledgeable about eye health and cares for his patients very much. The staff is excellent! I have already given his name to several friends. Thanks so much for the wonderful care. PaulaP


StarStarStarStarStar Wonderful service and experience as always.  —    (Patient since 2018)

Wonderful service and experience as always.


StarStarStarStarStar Staff was very friendly and efficient, doctor w... —    (Patient since 2021)

Staff was very friendly and efficient, doctor was kind and thorough. Seems to be a very honest Christian practice. Highly recommend!


StarStarStarStarStar I trust Dr. Farrell to treat my condition. —    (Patient since 2008)

I trust Dr. Farrell to treat my condition.


StarStarStarStarStar Friendly staff , great Doctors  —    (Patient since 2021)

Friendly staff , great Doctors


StarStarStarStarStar Everyone was very nice and informative as I’m o... —    (Patient since 2021)

Everyone was very nice and informative as I’m originally from Tennessee I was nervous as I have glaucoma but they were very nice and explained everything I will continue going there


StarStarStarStarStar Everyone is helpful and friendly and I trust Dr... —    (Patient since 2016)

Everyone is helpful and friendly and I trust Dr Ferrell’s judgement and advice


StarStarStarStarStar Very professional, courteous, explaining clearl... —    (Patient since 2021)

Very professional, courteous, explaining clearly what the problem was. Sympathetic with your problem.


StarStarStarStarStar  —    (Patient since 2019)

Fast, through and friendly. Explained what the were doing.


StarStarStarStarStar Great doctor and staff. Very professional and c... —    (Patient since 2007)

Great doctor and staff. Very professional and caring.


StarStarStarStarStar Dr Ferrell and his staff are top notch. Always ... —    (Patient since 2008)

Dr Ferrell and his staff are top notch. Always welcoming and professional. Dr Ferrell takes the time to know you and treats you like a real human being instead of a number.


StarStarStarStarStar You are always helpful and nice.  —    (Patient since 2008)

You are always helpful and nice.


StarStarStarStarStar Great place, friendly staff and knowledgeable d... —    (Patient since 2021)

Great place, friendly staff and knowledgeable doctor.


StarStarStarStarStar Dr Farrell’s Care and Professionalism —    (Patient since 2008)

Dr Farrell and his team have provided me with outstanding professional eye care for over 20 years. I value his professionalism and caring concern for my and my families “eye care”! Harry Spear


StarStarStarStarStar First time visit, great experience, Will recomm... —    (Patient since 2021)

First time visit, great experience, Will recommend to family members.


StarStarStarStarStar Highly Recommend  —    (Patient since 2007)

Dr. Ferrell and all the staff are very kind efficient and professional in their dealings with patients. They are very sensitive to everyone’s needs and preferences. I would highly recommend them to anyone looking for excellent eye care.


StarStarStarStarStar Great Overall Experience.  —    (Patient since 2021)

Great Overall Experience.


StarStarStarStarStar Quality service with positive atmosphere —    (Patient since 2021)

Quality service with positive atmosphere


StarStarStarStarStar Bailey Cove Eye Care is Excellent —    (Patient since 2013)

Dr. Ferrell and his staff are all knowledgeable, kind, and highly skilled at what they do! They've done a great job addressing all the individual eye issues in our family, and I definitely recommend them.


StarStarStarStarStar Great people!, Great Service! —    (Patient since 2012)

Great people!, Great Service!


StarStarStarStarStar Demonstrates strong interpersonal skills! —    (Patient since 2016)

Demonstrates strong interpersonal skills!


StarStarStarStarStar NEW PATIENT REVIEW —    (Patient since 2021)

Wonderful staff and office! Dr. Ferrell is very knowledgeable and was very thorough with my exam. I have already recommended him and his office to several friends.


StarStarStarStarStar Bailey Cove Eye Care should be highly rated as ... —    (Patient since 2021)

Bailey Cove Eye Care should be highly rated as a business. The establishment is well kept inside and out for appearance. The employees and eye doctor operate with exceptional professional yet personable standards. I had to take my daughter for an eye exam, and they turned a routine exam for her into an enjoyable experience through simple interactions. I will be continuing to return with my daughter because or their professionalism, friendliness, and fairness in pricing.


StarStarStarStarStar Great customer care. Kathy is the best, consci... —    (Patient since 2016)

Great customer care. Kathy is the best, conscientious, professional and so helpful with great suggestions.


StarStarStarStarStar Great Eye Care... —    (Patient since 2008)

Great service and fast appointment. The staff are very nice and professional


StarStarStarStarStar Professional staff with a heart for the custome... —    (Patient since 2017)

Professional staff with a heart for the customer


StarStarStarStarStar  —    (Patient since 2012)

Excellent care by Dr. Ferrell and the optical has gone out of their way to help me with my new glasses. Highly recommend Bailey Cove Eye care!


StarStarStarStarStar Staff was very friendly and helpful.  —    (Patient since 2021)

Staff was very friendly and helpful.


StarStarStarStarStar Beautiful office. Everyone was friendly and Cov... —    (Patient since 2021)

Beautiful office. Everyone was friendly and Covid-19 safety procedures are followed.


StarStarStarStarStar Been a patient for many years. Clean facility, ... —    (Patient since 2007)

Been a patient for many years. Clean facility, thorough exam and care, and great selection of glasses with service, keeps me coming back.


StarStarStarStarStar Friendly staff, clean facility, and quick.  —    (Patient since 2020)

Everyone was so nice and easy to work with. Covid protocols were followed wonderfully. It’s was easy and enjoyable. Very clean facility, high tech gear. I have zero complaints and would recommend to anyone.


StarStarStarStarStar Great staff- very professional.. —    (Patient since 2018)

Great staff- very professional..


StarStarStarStarStar Highly Satisfied with Bailey Cove Eye Care —    (Patient since 2007)

I've been going to Bailey Cove Eye Care for many years and have always found them to be highly professional and very thorough in their exams and follow ups. Dr. Ferrell and Dr. Chenault are both very attentive and go over all their findings in detail explaining things very well in laymen terms. They have always fully answered all my questions and I leave feeling very confident I'm getting the best eye care available.


StarStarStarStarStar I am always seen within 10 minutes of arrival. ... —    (Patient since 2010)

I am always seen within 10 minutes of arrival. The team and Dr. Ferrell are professional and friendly.


StarStarStarStarStar Dr. Ferrell and his staff members are wonderful... —    (Patient since 2008)

Dr. Ferrell and his staff members are wonderful people who take time with each patient to do a thorough eye exam, answer questions, address eye care concerns, and fit for glasses or contacts, if needed. They give me and my family members the best care, and I highly recommend them!


StarStarStarStarStar Wonderful! —    (Patient since 2021)

They were great. They got me in urgently when I was having eye problems.


StarStarStarStarNo Star I was there for way over 2 hours which I do not... —    (Patient since 2020)

I was there for way over 2 hours which I do not believe is the norm.


StarStarStarStarStar I have already recommended a friend.You deserv... —    (Patient since 2020)

I have already recommended a friend. You deserve 999 thousand smiley faces and one to grow on.


StarStarStarStarStar My visit to Bailey Cove Eye Care Center was sup... —    (Patient since 2020)

My visit to Bailey Cove Eye Care Center was superb! Clean, well organized and very professional. I was pleasantly greeted by the front desk staff. My temperature was taken before being allowed in the waiting area. Everyone that I saw on that day exhibited exceptional professionalism. Special thanks to Heather and Dr. Chenault! You guys rock. the young lady that did the measurements for my glasses was wonderful as well!


StarStarStarStarStar Great professional service —    (Patient since 2008)

Great professional service


StarStarStarStarStar Dr has an engineering degree. —    (Patient since 2020)

Dr has an engineering degree.


StarStarStarStarStar The specialist was very helpful in getting the ... —    (Patient since 2010)

The specialist was very helpful in getting the glasses fitted.


StarStarStarStarStar Friendly staff, clean and organized. —    (Patient since 2008)

Friendly staff, clean and organized.


StarStarStarStarStar Wonderful experience, professional and competen... —    (Patient since 2021)

Wonderful experience, professional and competent employees.


StarStarStarStarStar Love Bailey Cove Eye Care —    (Patient since 2008)

We’ve used Bailey Cive Eye care for years. Their staff is always friendly and professional. Service is top-notch!


StarStarStarStarStar Excellent Service! —    (Patient since 2017)

Bailey Cove Eyecare is amazing! The staff and doctors are very courteous, friendly, professional, and welcoming. Literally everyone I came in contact with was great and made me feel happy to be there. The facility is clean. Dr. James Ferrell is incredible, knowledgable, and extremely nice. I am always comfortable and always have an awesome experience here. I recommend Bailey Cove Eyecare to all.


StarStarStarStarStar Credit Balance Remained on Books for a Year  —    (Patient since 2015)

My appointment went very well. When I went to check out, I was informed that I had had a credit balance and owed nothing for my appointment. My concern is that I was not informed that I had credit balance and that Bailey Cove Eye Care kept the balance in my account for a year. I am glad that it was applied to the cost of my March 2021 eye appointment; however, I am not sure why it wasn't returned to me in 2020.


StarStarStarStarStar A Great, Thorough Eye Exam —    (Patient since 2021)

This was one of the most thorough and specific eye exams I have ever had. Dr. James Ferrell does a great job making sure all areas were explained and any questions were dealt with.


StarStarStarStarStar First visit - 100% satisfied! —    (Patient since 2021)

Off the chart customer service! My first visit here was a totally positive experience! Dr. Chenault and her staff were all very professional and friendly. 100% satisfied, highly recommend!


StarStarStarStarStar Highly Recommend —    (Patient since 2021)

Helpful and very professional staff have me seeing better than I have in years! Highly recommend this practice. I appreciated that they took Covid safety precautions seriously, felt very safe during my appointments.


StarStarStarStarStar Dr. Ferrel is the best doctor!  —    (Patient since 2019)

Dr. Ferrel is the best doctor and so patient with my 6 year old! I drive 45 mins one way just to see him!


StarStarStarStarStar You guys are wonderful.  —    (Patient since 2020)

You guys are wonderful. Very professional in treatment and in answering all my questions. Front desk is friendly. All in all, a great experience. Thanks, Rick


StarStarStarStarStar The doctor took the time to explain the reason ... —    (Patient since 2020)

The doctor took the time to explain the reason for my vision change personally to my wife as she had explained to me at my exam. She also explained my options to us both so that we were able to come to a decision on how to proceed.


StarStarStarStarStar Very impressed by happy kind people who Work t... —    (Patient since 2020)

Very impressed by happy kind people who Work there. Also didn't have to wait long For your appointment.


StarStarStarStarStar Friendly explain procedure helpful —    (Patient since 2019)

Friendly explain procedure helpful


StarStarStarStarStar Great Care at Bailey Cove Eye Care —    (Patient since 2015)

Dr Chennault and the complete staff are very professional, helpful, and friendly and I don't believe I could find any better care in this area.


StarStarStarStarStar Great service.  —    (Patient since 2016)

Great service. Exam was thorough and professional. Dr. Chenault was professional, efficient, and explained everything.


StarStarStarStarStar Great people, tech equipment, product and price... —    (Patient since 2011)

Great people, tech equipment, product and prices.


StarStarStarStarStar Always very happy with Bailey Cove Eye Care! —    (Patient since 2008)

Always very happy with Bailey Cove Eye Care! They have a fantastic, friendly staff, great doctors, and a nice selection of eyeglasses.


StarStarStarStarStar Friendly and knowledgeable  —    (Patient since 2018)

Friendly and knowledgeable


StarStarStarStarStar Great team. No waiting around. Very professiona... —    (Patient since 2018)

Great team. No waiting around. Very professional.


StarStarStarStarStar Loved talking about JESUS CHRIST with the Dr. E... —    (Patient since 2018)

Loved talking about JESUS CHRIST with the Dr. Every nurse and office people greeted me with respect and thanked me for serving.


StarStarStarStarStar Dr has an Engineering Degree. —    (Patient since 2020)

Dr has an Engineering Degree.


StarStarStarStarStar The visit was very professional and efficient. —    (Patient since 2007)

The visit was very professional and efficient.


StarStarStarStarStar I had a problem with my eye and although it was... —    (Patient since 2011)

I had a problem with my eye and although it was almost closing time Dr. Ferrill waited for me and stayed late to help me. He told me seeing patients "that's what we're here for"


StarStarStarStarStar I like the friendly atmosphere and professional... —    (Patient since 2012)

I like the friendly atmosphere and professional approach taken to my needs


StarStarStarStarStar This place is great —    (Patient since 2016)

Very thorough exams, very professional and knowledgeable staff.


StarStarStarStarStar Great eye care —    (Patient since 2008)

I always get wonderful professional care at Bailey Cove Eye Care.


StarStarStarStarStar Eye Glass Prep —    (Patient since 2010)

My eye glass prep person was very helpful. The glasses I received are for shooting and would like to confirm that the bi-focals were adjusted correctly.


StarStarStarStarStar Awesome Service and Friendly Staff. —    (Patient since 2020)

Awesome Service and Friendly Staff.


StarStarStarStarStar MD Mary Bet Chenaulr is one of the best Medical... —    (Patient since 2019)

MD Mary Bet Chenaulr is one of the best Medical doctors I have a visit. and I will recommend her to all my friends..


StarStarStarStarStar Love Bailey Cove Eyecare! —    (Patient since 2008)

We've been using this practice for many years and we continue to be extremely pleased with the various services they provide. My last visit was to get a new pair of glasses with a new insurance provider. Kathy helped me (as she always does since I always ask for her!) choose a new pair of glasses and together we got a great pair at a great price. She takes as much time with you as you need and never hurries you along. She feels like family and I truly appreciate her!


StarStarStarStarStar Outstanding —    (Patient since 2013)

Very friendly and professional staff. The building is clean and every effort has obviously been taken to keep everyone safe


StarStarStarStarStar Professional. Professional. Professional. —    (Patient since 2020)

Professional. Professional. Professional. These folks are just great!


StarStarStarStarStar Gold Level Service —    (Patient since 2011)

Dr. Ferrell is very thorough and explains everything about my eyesight to keep me well informed. He’s very patient while switching back from lenses during examination to get the best solution for my eyes. I have always received top level customer service from his staff while checking in, checking out and the techs that assist in the fitting of glasses .


StarStarStarStarStar Great staff! Very helpful, respectful, understa... —    (Patient since 2021)

Great staff! Very helpful, respectful, understanding, and caring towards me as a patient. Dr. Chenault displayed a high level of professionalism, knowledge, and confidence and care during my visit. Dr. Chenault was very attentive to my questions and concerns regarding my eye site and thoughtfully answered my questions and concerns. The office staff helped me identify the right type of lenses for my use, and helped me reschedule my kids' appointments.


StarStarStarStarStar Awesome Service —    (Patient since 2020)

This was the best service I've ever received at a medical facility. Your staff was awesome. Thanks for such wonderful service and Dr. James Ferrell is the best.


StarStarStarStarStar I feel that I get very personal eye care at Bai... —    (Patient since 2007)

I feel that I get very personal eye care at Bailey Cove Eye Care. No one rushes you, they take time to really listen to your concerns, they practice anti-Covid precautions, and they sell attractive, good quality products.


StarStarStarStarStar  —    (Patient since 2020)

We are impressed with the high level of competence, professionalism, and integrity of Bailey Cove Eyecare, thru our physician, Dr. Ferrell and his staff.


StarStarStarStarStar Friendly staff. Dr. Ferrell is friendly and per... —    (Patient since 2007)

Friendly staff. Dr. Ferrell is friendly and personable. Always answers any questions I have and is up to date on any new eye products/trends.


StarStarStarStarStar Love Dr Farrell. And and his associates are gre... —    (Patient since 2009)

Love Dr Farrell. And and his associates are great.


StarStarStarStarStar  —    (Patient since 2020)

Service was excellent, I thought the Eye Doctor was knowledgeable. I realized That I have some eye issues that need to be explored. Hope we are on the right track. Thankyou


StarStarStarStarStar I throughly enjoyed my visit to Bailey Cove Eye... —    (Patient since 2021)

I throughly enjoyed my visit to Bailey Cove Eye care. Everyone I dealt with for my appointment was helpful and courteous. They answered all my questions. Special shout out to the guy that helped me pick my glasses! I was a little nervous at first since men notoriously have no fashion sense but you knew what you were talking about and helped me pick a frame I absolutely love. Cant want for them to come in!


StarStarStarStarStar Always appreciate the friendly and professional... —    (Patient since 2008)

Always appreciate the friendly and professional staff. Dr. Ferrell provides excellent care and Faith was very helpful picking out frames and lenses.


StarStarStarStarNo Star Did not feel that my family received a through ... —    (Patient since 2020)

Did not feel that my family received a through and comprehensive initial examination. Felt like we were on a conveyer belt getting a quick ounce over and sent to the next station.


StarStarStarStarStar I’ve always gotten wonderful care and service. ... —    (Patient since 2014)

I’ve always gotten wonderful care and service. I will continue to recommend BaileyCove Eye Care.


StarStarStarStarStar Complete confidence with Bailey Cove Eye Care! ... —    (Patient since 2019)

Complete confidence with Bailey Cove Eye Care! They did a wonderful job with my cataract surgery follow up. Highly recommend their services.


StarStarStarStarStar Thanks for all your help from diagnostics to fi... —    (Patient since 2012)

Thanks for all your help from diagnostics to fitting of new glasses


StarStarStarStarStar The best Eye Care Clinic I have ever used! The ... —    (Patient since 2008)

The best Eye Care Clinic I have ever used! The Doctors and the Staff are Wonderful! My Wife and I have used them for a few years and hope to use them in the years to come!


StarStarStarStarStar Wouldn’t go anywhere else.Everyone here is alw... —    (Patient since 2012)

Wouldn’t go anywhere else. Everyone here is always so kind and helpful. Dr Farrell is a great dr that truly cares about his patients.


StarStarStarStarStar Always get outstanding services  —    (Patient since 2009)

Always get outstanding services


StarStarStarStarStar The Best —    (Patient since 2019)

I always receive the most courteous treatment and thorough examination from all the employees at Bailey Cove Eye Care. Have recommended their services to others and will continue to do so.


StarStarStarStarStar Great experience! —    (Patient since 2020)

Dr and staff were outstanding in customer service and detail. Thank you!


StarStarStarStarStar I am glad you survived this ongoing covid-19 —    (Patient since 2012)

I am glad you survived this ongoing covid-19


StarStarStarStarStar Clean office very friendly workers to help u —    (Patient since 2020)

Clean office very friendly workers to help u


StarStarStarStarStar  —    (Patient since 2019)

Both doctor and nurses are nice and knowledgeable


StarStarStarStarStar Waiting room chairs are WAY TOO CLOSE TO EACH O... —    (Patient since 2008)

Waiting room chairs are WAY TOO CLOSE TO EACH OTHER for Covid separation. It was a very uncomfortable wait.


StarStarStarStarStar Excellent optometrist- very thorough exams —    (Patient since 2007)

Excellent optometrist- very thorough exams


StarStarStarStarStar Everyone is so nice!!! Love that the offices w... —    (Patient since 2020)

Everyone is so nice!!! Love that the offices were very clean. I would definitely recommend all to people who are looking for Dr.s!!!


StarStarStarStarStar  —    (Patient since 2020)

The testing and evaluation by Dr Ferrell was great! He explained my situation very carefully and recommended exactly what I needed to correct my sight. I just picked up my new glasses and they were perfect without adjustments. Thank you, Dr Ferrell, for your excellent care and staff. I gladly recommend you to anyone who needs an eye examination!


StarStarStarStarStar  —    (Patient since 2007)

I am always pleased with the care and consideration l receive at Bailey Cove Eye Care. I feel that I am getting the best possible care for my vision. Jefflyn Weed.


StarStarStarStarStar Thanks for your help! I have had great results ... —    (Patient since 2012)

Thanks for your help! I have had great results from my check up and cataract surgery 🤩


StarStarStarStarStar  —    (Patient since 2013)

Was so pleased to have my contacts fitted..


StarStarStarStarStar Great service —    (Patient since 2017)

Great service. All safety precautions in place. Excellent staff.


StarStarStarStarStar The Very BEST —    (Patient since 2007)

Bailey Cove Eye Care has the best service. Excellent quality, communication, attentiveness, services with the highest level of care. Everyone is polite, friendly, knowledgeable, and professional. Our entire family has been patients/customers for over 13 years. They are great with all ages from young kids up to the elderly. I strongly recommend them.


StarStarStarStarStar Bailey Cove Eyecare's Staff Excellent —    (Patient since 2020)

Bailey Cove Eyecare's Staff Excellent


StarStarStarStarStar Very professional, yet friendly. Super clean... —    (Patient since 2015)

Very professional, yet friendly. Super clean. All precautions for sanitizing taken for my safety.


StarStarStarStarStar Excellent service when walking in and superb h... —    (Patient since 2012)

Excellent service when walking in and superb help taking measurements with my glasses.


StarStarStarStarStar I always have a great experience here. The folk... —    (Patient since 2007)

I always have a great experience here. The folks who work are always so pleasant.


StarStarStarStarStar Evaluation of Staff.. —    (Patient since 2020)

Everyone is so professional and polite. They are very pleasant and eager to help in any way they can. Keep up the good work. Good people are hard to find.


StarStarStarStarStar This is the first time I have used Bailey Cove ... —    (Patient since 2020)

This is the first time I have used Bailey Cove Eye Center and they got me right in and it seemed like a pretty flawless appointment. Everything went great. They even called me after the insurance had an issue and we got that resolved pretty quick over the phone.


StarStarStarStarStar everyone is nice,polite and knowable in what th... —    (Patient since 2008)

everyone is nice,polite and knowable in what they do.


StarStarStarStarStar First time patient at this office. Clean offic... —    (Patient since 2020)

First time patient at this office. Clean office (like a hotel), friendly staff, helpful. I really was appreciative that the staff explained the costs not covered by insurance. Honesty goes a long way! Very clear on my health and what to look out for in my future.


StarStarStarStarStar Excellent VA provider. Excellent technical know... —    (Patient since 2020)

Excellent VA provider. Excellent technical knowledge and ability to describe what is going on and options.


StarStarStarStarStar They are knowledgeable and provide good service... —    (Patient since 2008)

They are knowledgeable and provide good service


StarStarStarStarStar The staff is very warm & welcoming! Dr. Ferrell... —    (Patient since 2019)

The staff is very warm & welcoming! Dr. Ferrell truly cares about his patients & their eye care. So thankful for his expertise & calm demeanor!


StarStarNo StarNo StarNo Star Wait is ALWAYS too long. —    (Patient since 2008)

Wait is ALWAYS too long. The average time I spend in the office for an eye exam is 90 to 105 min! Especially during the pandemic, don’t ask me to come into the crowded waiting room when you are far from ready for me. To be fair, I am not rushed during my exam.


StarStarStarStarStar Your office is always able to see me, same day,... —    (Patient since 2008)

Your office is always able to see me, same day, when I have an issue.


StarStarStarStarStar I'm satisfied —    (Patient since 2007)

I didn't wait long, the techs were skilled and I was able to discuss my aging eyes with Dr. Ferrell.


StarStarStarStarStar Everyone was very friendly and did a great job ... —    (Patient since 2012)

Everyone was very friendly and did a great job repairing my glasses


StarStarStarStarStar Optical Department —    (Patient since 2012)

The optical department is wonderful in their work, especially Kathi. Love her and will wait until she is there to get glasses or adjustments


StarStarStarStarStar Grateful  —    (Patient since 2012)

Dr. Ferrell & his staff are very friendly & professional and make you feel like family.


StarStarStarStarStar Broken glasses -- no problem! —    (Patient since 2011)

I didn't have an appointment, but the staff were wonderful. They took the time to see if my glasses were still under warranty and did all they could to fix them. Fabulous service!


StarStarStarStarStar Year over year, truly exceptional! —    (Patient since 2012)

Exceptional service! Entire office,, including bathroom, was spotless. It is obvious that each employee takes pride in where they work and what they do. I felt cared for and as if I were their top priority. Thank you Team Dr. Ferrell


StarStarStarStarStar Great staff and great doctors  —    (Patient since 2020)

Great staff and great doctors


StarStarStarStarStar Personal and professional service. —    (Patient since 2012)

Personal and professional service.


StarStarStarStarStar They are so nice here , and the doctor was so p... —    (Patient since 2012)

They are so nice here , and the doctor was so patient and kind to my kids. The glasses where pretty expensive but I guess that’s expected.


StarStarStarStarStar Dr. Ferrell and most of his staff is always ver... —    (Patient since 2012)

Dr. Ferrell and most of his staff is always very friendly and efficient


StarStarStarStarStar  —    (Patient since 2020)

I was in my car and called to say I was there. I prepared for a long wait but I was called almost immediately. I did not see a doctor, but the young lady in the glasses dept . was excellent. Haven’t received my glasses so not sure we solved my problem.


StarStarStarStarStar Great service and people. Very fair and custome... —    (Patient since 2008)

Great service and people. Very fair and customer focussed.


StarStarStarStarStar Staff members —    (Patient since 2020)

All staff members were very professional and courteous.


StarStarStarStarStar Always great service, great prices and a friend... —    (Patient since 2013)

Always great service, great prices and a friendly staff!


StarStarStarStarStar The staff seem very professional and organized.... —    (Patient since 2013)

The staff seem very professional and organized. Great service every time we have an appointment. Would highly recommend!


StarStarStarStarStar Competent, professional, and friendly  —    (Patient since 2019)

The staff at Bailey Cove Eye Care are competent, professional, and friendly. They have provided excellent service for my infant and referred her to a ophthalmologist when needed. I highly recommend this office and Dr. Chenault!


StarStarStarStarStar GREAT DOCTOR AND GREAT STAFF —    (Patient since 2007)

GREAT DOCTOR AND GREAT STAFF


StarStarStarStarStar Never had a bad experience at Bailey Cove! They... —    (Patient since 2018)

Never had a bad experience at Bailey Cove! They are the best!


StarStarStarStarStar Very good. Very good. Very good. Very good. —    (Patient since 2020)

Very good. Very good. Very good. Very good.


StarStarStarStarStar Outstanding customer service from all employees... —    (Patient since 2017)

Outstanding customer service from all employees.


StarStarStarStarStar Very professional and friendly service. —    (Patient since 2007)

Very professional and friendly service.


StarStarStarStarStar Great service! Very friendly!  —    (Patient since 2020)

Great service! Very friendly!


StarStarStarStarStar Always amazing  —    (Patient since 2017)

Love, love, love bailey cove eyecare! Amazing staff, and the cutest glasses.


StarStarStarStarStar I really appreciated that all my questions were... —    (Patient since 2016)

I really appreciated that all my questions were answered and the staff was friendly. I like to know what all the tests and results say about my health.


StarStarStarStarStar High degree of trust in the diagnostic abilitie... —    (Patient since 2007)

High degree of trust in the diagnostic abilities of the Docs. Good Christian run atmosphere.


StarStarStarStarStar Very professional and courteous staff.  —    (Patient since 2020)

Very professional and courteous staff.


StarStarStarStarStar Excellent Eye Care —    (Patient since 2007)

I have full confidence in the Bailey Cove Eye Care Clinic. It gives me peace of mind to know I can count on their expert care.


StarStarStarStarStar Everyone in the office is very professional —    (Patient since 2008)

Everyone in the office is very professional, my appointments are always quick and I get exactly what I need whether it is a check up or lense replacements.


StarStarStarStarStar All staff is great! Especially Kathy in the len... —    (Patient since 2018)

All staff is great! Especially Kathy in the lens lounge. There’s no one better.


StarStarStarStarStar Everyone is friendly and everyone is capable. I... —    (Patient since 2008)

Everyone is friendly and everyone is capable. I get great care


StarStarStarStarStar I love Dr. Ferrell and his staff. They are pr... —    (Patient since 2010)

I love Dr. Ferrell and his staff. They are professionals. Dr. Ferrell takes the time to answer your questions. He is awesome and I am happy he is my doctor. ❤❤❤


StarStarStarStarStar Nice, friendly, knowledgeable staff. —    (Patient since 2020)

Nice, friendly, knowledgeable staff.


StarStarStarStarStar just wonderful, kind people —    (Patient since 2020)

They are just wonderful people who care about each one in our very large family.


StarStarStarStarStar Professional staff at every level. Great qual... —    (Patient since 2015)

Professional staff at every level. Great quality. Friendly service. Would go no where else. Highest Recommendation.


StarStarStarStarStar  —    (Patient since 2013)

I give you high marks on all aspects and always have in the 6 years (+ or -) I've been coming to Bailey Cove Eye Care. Regarding online presence, probably because of my age, I prefer checking boxes and free-texting on my large desktop computer versus my (un)smartphone. I know times have been much different the last 6 months, but it seems like your office is handling things very well.


StarStarStarStarStar Friendly and knowledgeable staff.  —    (Patient since 2015)

Friendly and knowledgeable staff.


StarStarStarStarStar Excellent Atmosphere —    (Patient since 2008)

Been going there annually. Of course, there are technicians working all the time there, and there are also doctors' sessions all day, but the old friendly atmosphere remains.


StarStarStarStarStar Great place. Great people.  —    (Patient since 2016)

I love Kathy. She goes above and beyond to find frames to fit my nose. She’s excellent at adjusting your frames. I also appreciate their efforts for sanitation, social distancing, and mask requirements.


StarStarStarStarStar Friendly staff and good value.  —    (Patient since 2017)

Friendly staff and good value.


StarStarStarStarStar Very professional, friendly, helpful, and knowl... —    (Patient since 2019)

Very professional, friendly, helpful, and knowledgeable office staff! Dr. Ferrel took time to answer my questions, awesome!


StarStarStarStarStar Great staff, Great doctors! —    (Patient since 2009)

I'm always pleased with my appointments. The precautions for Covid are great and the staff is really attentive to make sure it all runs smoothly. Both optometrists there are wonderful and I would recommend them to anyone!


StarStarStarStarStar Everyone is very nice and make you feel welcome... —    (Patient since 2016)

Everyone is very nice and make you feel welcome.


StarStarStarStarStar Staff was friendly, caring, and competent. —    (Patient since 2014)

Staff was friendly, caring, and competent.


StarStarStarStarStar As always! Clean, professional, friendly :-) —    (Patient since 2007)

As always! Clean, professional, friendly :-)


StarStarStarStarStar Great!!! —    (Patient since 2020)

Never have been here It was an emergency visit A referral apt from family Dr Got me in fast and took care of my eye THANKS so much


StarStarStarStarStar Great Eye Care —    (Patient since 2007)

Eye care is always excellent. Have been there 10 years and will continue to be a patient there.


StarStarStarStarStar Wonderful  —    (Patient since 2020)

Wonderful staff from beginning to end. Thank y’all for making our first experience great! We can’t wait for our future appointments.


StarStarStarStarStar Very nice and knowledgeable staff —    (Patient since 2019)

Very nice and knowledgeable staff


StarStarStarStarStar Bailey Cove Eye Care one of the Greatest!! —    (Patient since 2020)

Bailey Cove Eye Care is a person with compromised sights dream. My sight challenges were explained to me in layman's terms that I clearly understood. The time and patience Dr. Ferrell and his team took in examining my eyes and helping me pick new glasses was an experience I have not had in my 30 plus years of wearing glasses. I would recommend Bailey Cove Eye Care to anyone. Thanks


StarStarStarStarStar Pleasant. Friendly. Dr. Ferrell was very comp... —    (Patient since 2020)

Pleasant. Friendly. Dr. Ferrell was very complete and knowledgeable. No pressure. Could have more chairs when talking with gal about glasses.


StarStarStarStarStar Excellent care and everyone was very knowledea... —    (Patient since 2011)

Excellent care and everyone was very knowledgeable and pleasant.


StarStarStarStarStar Love the time the dr. spends with me... answeri... —    (Patient since 2016)

Love the time the dr. spends with me... answering all my questions


StarStarStarStarStar Great optometrist.  —    (Patient since 2008)

Great optometrist. Clean, efficient and accurate. Couldn’t as for better.


StarStarStarStarStar Thank you for solving how to get my contacts ou... —    (Patient since 2020)

Thank you for solving how to get my contacts out.


StarStarStarStarStar Very talented and thorough doctors that are ver... —    (Patient since 2016)

Very talented and thorough doctors that are very pleasant to be around.


StarStarStarStarStar Efficient and very thorough eye exam. Punctual... —    (Patient since 2010)

Efficient and very thorough eye exam. Punctual and very friendly service.


StarStarStarStarStar The entire staff worked diligently to accommoda... —    (Patient since 2019)

The entire staff worked diligently to accommodate their schedule in order to give me an emergency exam. Outstanding customer service and clinical knowledge.


StarStarStarStarStar I have been going to Bailey Cove Eye Care since... —    (Patient since 2008)

I have been going to Bailey Cove Eye Care since it was established. I have visited both Dr. Ferrell and Dr. Chennault, and I have been very impressed with their knowledge and abilities. I don’t think you could find a better place for eye care.


StarStarStarStarStar The ladies are always so friendly when I come i... —    (Patient since 2017)

The ladies are always so friendly when I come in. Although they were very busy they went quick. I witnessed them thoroughly clean and sanitize each area. I felt at ease knowing that everything was being cleaned.


StarStarStarStarStar Very good with kids (4 years) —    (Patient since 2020)

Very good with kids (4 years)


StarStarStarStarStar Dr. Chenault was very thorough and informative.... —    (Patient since 2013)

Dr. Chenault was very thorough and informative. Staff was very friendly, responsivr, and courteous. I called back for referral, and second time with follow-up questions and Brittany was very friendly and helpful. She went and found the doctor and answered all my questions.


StarStarStarStarStar Quick and efficient. Staff was so courteous a... —    (Patient since 2013)

Quick and efficient. Staff was so courteous and safe. The entire office seemed very clean and social distancing rules were in effect. Very happy they are my eye doctor.


StarStarStarStarStar Before I started going to Bailey Cove Eye Care ... —    (Patient since 2009)

Before I started going to Bailey Cove Eye Care I always had trouble getting a correct prescription. Dr. Ferrell has always taken good care of my eyes.


StarStarStarStarStar I was pleased with my experience. I do however... —    (Patient since 2012)

I was pleased with my experience. I do however wish that people would wear their masks over their noses.


StarStarStarStarStar Personable Professional Exceptional  —    (Patient since 2016)

Personable Professional Exceptional


StarStarStarStarStar Came in with an infection in my eyelid. They to... —    (Patient since 2009)

Came in with an infection in my eyelid. They took great care of me. Answered all my questions.


StarStarStarStarStar Professionally handled patients during the COVI... —    (Patient since 2014)

Professionally handled patients during the COVID pandemic.


StarStarNo StarNo StarNo Star Lack of Communication  —    (Patient since 2020)

I would of liked to be called back after my son had his eyes checked. He is a 14 teen year old learning how to do things on his own. If someone bought me back to discuss what they discovered this would of been great rather than having receptionst run back and fourth being the middle man...


Reply

Our apologies for any inconvenience. Due to COVID-19 we have tried limiting the amount of people we allow into our office. However, we do allow guardians in with minors. Please feel free to call us at (256) 880-3200 with any further question or concerns with your son's exam. Thank you for your feedback.

StarStarStarStarStar I would recommend this place to everyone, there... —    (Patient since 2020)

I would recommend this place to everyone, there very nice very well polite and the service is on point.


StarStarStarStarStar Very friendly,professional staff! —    (Patient since 2015)

Very friendly,professional staff!


StarStarStarStarStar A professional but laid-back and friendly exper... —    (Patient since 2012)

A professional but laid-back and friendly experience. Dr. Ferrell spends as much time with patients as necessary to answer questions. The staff seem knowledgeable and competent.


StarStarStarStarStar Local. Clean caring staff, Engineer on staff. ... —    (Patient since 2020)

Local. Clean caring staff, Engineer on staff. Very experienced, caring, concerned staff.


StarStarStarStarStar Very professional and friendly staff and Dr.s. ... —    (Patient since 2019)

Very professional and friendly staff and Dr.s. They genuinely care about their patients. The office is always clean.


StarStarStarStarStar Great staff with a very pleasant attitude to as... —    (Patient since 2011)

Great staff with a very pleasant attitude to assist their customers. Gold level service from the front desk, techs, Dr. Ferrell, and the eye glass techs.


StarStarStarStarStar Great timely and sanitary service. Dr. Chenaul... —    (Patient since 2019)

Great timely and sanitary service. Dr. Chenault is competent caring professional.


StarStarStarStarStar Very professional and very safe  —    (Patient since 2017)

Very professional and very safe


StarStarStarStarStar I recently visited Bailey Cove Eye Care for the... —    (Patient since 2020)

I recently visited Bailey Cove Eye Care for the first time. My wait time was short. All of the staff were personable and helpful. Dr. Chenault was quick with my exam and sensitive to my personal eye care needs. Kathi helped me pick out frames for my glasses and sunglasses and was exceptional and patient (I must have tried on 30 pairs). Even the front desk staff offered their fashion opinions on my frames. Great place!


StarStarStarStarStar Excellent eye care practice, from Dr. Ferrell ... —    (Patient since 2015)

Excellent eye care practice, from Dr. Ferrell to the well run front and back office employees. Highly recommend.


StarStarStarStarStar Staff are all courteous, friendly and helpful. ... —    (Patient since 2019)

Staff are all courteous, friendly and helpful. They made my experience a pleasant one.


StarNo StarNo StarNo StarNo Star Compared to eye exams I have received in the pa... —    (Patient since 2020)

Compared to eye exams I have received in the past this was not what I expected from a non-big box store. The exam was rushed and not very thorough in my opinion. It took maybe half the time I am used to spending at the eye doctor. The biggest oversight was my prescription was not checked after the eye exam. I am used to the doctor doing all the tests, then fitting a mock pair of glasses with the prescription and doing a quick check to make sure everything is comfortable. My prescription is very different than what I have come to expect after wearing glasses for almost 30 years. I do not trust the validity of my prescription and will not order new glasses because I do not want them to be wrong. I did not know to question it at the time of my appointment because my eyes were dilated and I could not read the prescription. I did not notice until I got home. I had the understanding there was no change in my glasses prescription because there was no change to my contacts. Also, I called to order my contacts and then had to call back two weeks later because the order had not been placed like they said it would. As a contact wearer I had to pay an $80 fitting fee, I understand this is normal, but I put in some trial lenses and was asked if I could read the letters on the wall and the doctor did a quick look at my eyes. I did not come back for the second part of the fitting because I did not order the contacts I was given. The staff is very nice, but I will not return. I felt like it was all about getting customers in and out the door without a desire to make sure everything was right and well understood.


Reply

We apologize for any misunderstanding about some of our policies and procedures. Our opticians and Doctors are happy to trial frame any prescription at the request of the patient. If you are unhappy with your prescription, please call our office at 2568803200 so that we may help correct this for you. We do dilate patients before their eye exams, this gives a more accurate prescription and allows the health of the patient's eyes to be assessed. On the rare occasion that this conflicts with the prescription we will have the patient come in for an un-dilated refraction. We then will dilate after the refraction for those few patients at their annual exams. Due to COVID-19, our contact and glasses orders were not coming in as expected and has since been corrected. At the time of your appointment our office flow had changed to try and prevent spread of disease. Because of this, your exam may have felt more fast paced than usual to keep patients from having to be in the office longer than necessary. We appreciate your feedback and will continue to perfect our policies and procedures while following CDC guidelines.

StarStarStarStarStar Everyone very Professional. All staff wearing M... —    (Patient since 2020)

Everyone very Professional. All staff wearing Masks and sanitizing. The Doctor was very thorough.


StarStarStarStarStar Great Experience and made it safe to come to th... —    (Patient since 2020)

Great Experience and made it safe to come to the doctor.


StarStarStarStarStar Excellent care, very professional. I would reco... —    (Patient since 2018)

Excellent care, very professional. I would recommend to all of my friends to come in for a visit. Entire staff deserves a raise!


StarStarStarStarStar So Glad I Found Bailey Cove Eye Care —    (Patient since 2020)

Bailey Cove Eye Care genuinely valued me from scheduling, to paperwork, to examination, to prescription - the whole process. The staff and doctor were friendly, helpful, and efficient. I have been very pleased.


StarStarStarStarStar Competent, courteous, and efficient. I thoroug... —    (Patient since 2012)

Competent, courteous, and efficient. I thoroughly recommend them


StarStarStarStarStar  —    (Patient since 2015)

I've lived close to Bailey Cove Eye Care for 14 years and the majority of that time they've taken care of all my eye care. Dr Chenault and all the staff are the best and I trust them with all my eye needs. Raoul Lopez


StarStarStarStarStar Clean, professional, friendly, prompt.5 star... —    (Patient since 2011)

Clean, professional, friendly, prompt. 5 stars for sure!


StarStarStarStarStar I have always been well taken care of at the cl... —    (Patient since 2014)

I have always been well taken care of at the clinic


StarStarStarStarStar Long Time Patient —    (Patient since 2008)

I have been going to Bailey Cove Eye care for almost as long as they have been in business. Very thorough eye exam, professional staff and everyone explains each test and why it is being administered. Dr. Ferrell has always provided a comprehensive summary of all results. Each individual from the reception desk through each step of the process cares about their patients as individuals.


StarStarNo StarNo StarNo Star I was told my insureance was accepted proir to ... —    (Patient since 2020)

I was told my insurance was accepted prior to my appointment but during check out and during pricing glasses, I was told they were not sure if my insurance is accepted.


Reply

Thank you for your feedback, we apologize for our mistake and will work to ensure this does not happen again.

StarStarStarStarStar Great Experience as always. Thanks, Dr' Ferrel... —    (Patient since 2008)

Great Experience as always. Thanks, Dr' Ferrell


StarStarStarStarStar I been visiting the office for over 10 years no... —    (Patient since 2007)

I been visiting the office for over 10 years now and everytime I visit staff is always friendly and the doctors are wonderful they take their time to answer any question you have. They also ask about my family. I perfect place to go.


StarStarStarStarStar Top quality eye care  —    (Patient since 2015)

Professional and friendly staff. Great quality eye care products and choices, with helpful advice. Exceptional support policies and they stand behind their work. Top quality vision care; highest recommendation and will continue to use this business for many years to come.


StarStarStarStarStar Prompt  —    (Patient since 2019)

Dropped in for an adjustment, despite the pandemic and social distancing I was seen right away, temp taken and “I’m good” stocker received. In and out in less than 10 minutes!


StarStarStarStarStar The staff took great care to make sure everythi... —    (Patient since 2012)

The staff took great care to make sure everything was sanitary during this pandemic land everyone felt comfortable and safe. They are always so friendly and take the time to listen to you and help you find frames that look good on you.


StarStarStarStarStar  —    (Patient since 2015)

As always, I found this an entirely pleasant and professional place to be. The procedures for protecting me were excellent. The staff was courtesy and explained every as we went along. Dr. Chenault was very positive and explained to me why I was having a problem and how to apply ointment for it.


StarStarStarStarStar Great staff. Everyone is super friendly and hel... —    (Patient since 2018)

Great staff. Everyone is super friendly and helpful.


StarStarStarStarStar great service  —    (Patient since 2020)

Great experience with Dr. Ferrel even with the virus restrictions. Good experience selecting frames and getting some repair on an existing pair of glasses


StarStarStarStarStar Bailey Cove Eye Care has personable, profession... —    (Patient since 2008)

Bailey Cove Eye Care has personable, professional, and customer-focused staff that are clearly the best in Huntsville!


StarStarStarStarStar Best Eye Care in the Area —    (Patient since 2017)

Attentive and compassionate staff - wonderful doctors.


StarStarStarStarStar I am consistently impressed  —    (Patient since 2019)

I am consistently impressed by the friendly staff, both at the front and back. The environment is warm, uplifting, and friendly. Recent procedures around covid-19 felt reasonable and safe -- and I appreciated them very much! The space was clean. Technologies appropriate and modern. I am grateful to receive care from Bailey Cove Eye Care.


StarStarStarStarStar Professional personnel  —    (Patient since 2020)

The assessment of an an eye injury was both thorough and time-efficienct.


StarStarStarStarStar The doctor and staff were incredibly friendly a... —    (Patient since 2020)

The doctor and staff were incredibly friendly and professional.


StarStarStarStarStar Quick Repair —    (Patient since 2007)

I was able to get my glasses repaired within a few hours of my call. Due to the Covid19 Kathy came outside to collect my glasses and the repair was a simple one, but necessary. I always appreciate the efficiency and professionalism of the Bailey Cove Eye Care. Thanks to all the staff!


StarStarStarStarStar Excellent service. Short wait. Very professio... —    (Patient since 2007)

Excellent service. Short wait. Very professional.


StarStarStarStarStar Dr. Ferrell and his staff are wonderful!!! We r... —    (Patient since 2020)

Dr. Ferrell and his staff are wonderful!!! We received the best treatment. They are very knowledgeable and took their time helping us get exactly what we needed.


StarStarStarStarStar Best in Huntsville! —    (Patient since 2008)

Dr. Ferrell and team are always friendly and professional. Exam is thorough with consideration of both near-term vision correction and longer term vision health. Best in Huntsville - can't recommend too highly!


StarStarStarStarStar Performance and quality  —    (Patient since 2017)

The personal was very attentive and great


StarStarStarStarStar Staff and doctors very friendly and knowledgeab... —    (Patient since 2014)

Staff and doctors very friendly and knowledgeable.


StarStarStarStarStar Great eye doctor.  —    (Patient since 2008)

Great eye doctor. In depth explanation of condition and what I may need in the future


StarStarStarStarStar What a thorough eye exam.  —    (Patient since 2020)

What a thorough eye exam.


StarStarStarStarStar I highly recommend Bailey Cove Eye Care.  —    (Patient since 2015)

I highly recommend Bailey Cove Eye Care. The wait time was very short and the pretesting was done very professionally with a personal touch. The doctor was very complete. She explained everything every step and answered all my questions, again very professionally with a caring personal touch. Thank you


StarStarStarStarStar Exceeds expectations  —    (Patient since 2011)

We’ve been patients of Bailey Cove Eye Care for many years. The office and staff have always been clean, organized, efficient, knowledgeable, pleasant, and prompt. My extended family also uses Bailey Cove Eye Care for those reasons.


StarStarStarStarStar We have been going to Bailey Cove for years! Th... —    (Patient since 2016)

We have been going to Bailey Cove for years! They are amazing!


StarStarStarStarStar The entire staff is so sweet and Dr. Ferrell re... —    (Patient since 2019)

The entire staff is so sweet and Dr. Ferrell really takes the time to explain things and help you understand.


StarStarStarStarStar Staff is very professional. Dr Chenault is grea... —    (Patient since 2019)

Staff is very professional. Dr Chenault is great.


StarStarStarStarStar 10 years of great experiences... —    (Patient since 2008)

We've been going to Bailey Cove Eye Care for the better part of 10 years now and we're ALWAYS HAPPY. Great folks who care and do a great job. Our son had his first eye exam recently there and he is so excited to get his first pair of glasses. Years ago my wife recommended one of her friends who had had eye problems for years. Dr. Ferrell diagnosed it and was able to fix her up.


StarStarStarStarStar Great staff, very informative, and truly seemed... —    (Patient since 2017)

Great staff, very informative, and truly seemed like they cared about my visit. I would highly recommend to anyone looking for eye care!


StarStarStarStarStar Great staff and service. Very pleased with our ... —    (Patient since 2020)

Great staff and service. Very pleased with our experience.


StarStarStarStarStar I have been pleased with the level of care I ha... —    (Patient since 2018)

I have been pleased with the level of care I have received from Dr Chenault. I feel the exams have been thorough, never rushed. Wait times have always been reasonable. The selection of eyewear is great. I am able to find glasses I like at a good price. I highly recommend Bailey Cove Eye Care!


StarStarStarStarStar  —    (Patient since 2019)

The only bad comment I can make is that the waiting room chairs needs replacing, very uncomfortable! Other patients have also complained while I was there. Just wanted you to know what others are saying.


StarStarStarStarStar  —    (Patient since 2020)

The place has a very nice set up and the wait time to be seen was super short! The staff all seemed very friendly and knowledgeable.


StarStarStarStarStar Dr. Ferrell is very thorough and listened to al... —    (Patient since 2012)

Dr. Ferrell is very thorough and listened to all my concerns. I appreciate that. Office staff is the best!


StarStarStarStarStar The service from the doctor was exceptional.  —    (Patient since 2017)

The service from the doctor was exceptionally


StarStarStarStarStar Cheerfullness and professionalism of all staff.... —    (Patient since 2008)

Cheerfulness and professionalism of all staff.


StarStarStarStarStar Friendly, experienced staff.  —    (Patient since 2008)

Friendly, experienced staff.


StarStarStarStarStar Good Quality Service and knowledgeable staff, ... —    (Patient since 2007)

Good Quality Service and knowledgeable staff, Dr. Ferrell is excellent and was able to diagnose the concerns I had for my vision


StarStarStarStarStar Excellent, expert service from the front desk t... —    (Patient since 2013)

Excellent, expert service from the front desk to the eye-test technician to the wonderful Dr. Chenault to the people who order the eyeglasses. This is the place to go!


StarStarStarStarStar The Doctor and the Staff are very knowledgeable... —    (Patient since 2008)

The Doctor and the Staff are very knowledgeable, helpful and friendly!


StarStarStarStarStar I needed to come in right away; they were able ... —    (Patient since 2008)

I needed to come in right away; they were able to fit me in same day. I needed a prescription and wasn't able to get it that night; they had samples for me. Thank you


StarStarStarStarStar Knowledgeable doctor, short wait time —    (Patient since 2019)

The doctor is very knowledgeable and most of her staff is friendly and professional. She did very well taking care of my infant.


StarStarStarStarStar Always efficient and thorough! —    (Patient since 2018)

Always efficient and thorough!


StarStarStarStarStar Thank you for checking Mary's eyes so carefully... —    (Patient since 2014)

Thank you for checking Mary's eyes so carefully. Because she has Down Syndrome, she doesn't communicate very effectively, making your job challenging. Thank you for taking good care of her.


StarStarStarStarStar  —    (Patient since 2008)

I’ve been a patient for years and the service has always been great.


StarStarStarStarStar HAPPY  —    (Patient since 2016)

Office staff and Dr. are always very helpful.


StarStarStarStarStar Always ready to help whether just to make annua... —    (Patient since 2017)

Always ready to help whether just to make annual appointment or because you want to have things checked out because your experiencing strange things in your eyes


StarStarStarStarStar excellent staff, excellent service and timely. ... —    (Patient since 2017)

excellent staff, excellent service and timely.


StarStarStarStarStar Wonderful from registration, examination to che... —    (Patient since 2011)

Wonderful from registration, examination to checkout. Dr. Ferrell is amazing.


StarStarStarStarStar Great experience, this was my first appointment... —    (Patient since 2020)

Great experience, this was my first appointment here. Everything was very professional and all my questions were answered regarding my first pair of progressive lenses.


StarStarStarStarStar Excellent customer service  —    (Patient since 2017)

Excellent customer service


StarStarStarStarStar This was my first visit to Bailey Cove Eye Care... —    (Patient since 2020)

This was my first visit to Bailey Cove Eye Care and I was extremely pleased. The staff was very friendly, the nurse was very kind to an old lady (me). Dr. Ferrell was very knowledgeable and explained all he was doing. I highly recommend Bailey Cove Eye Care.


StarStarStarStarStar Very friendly —    (Patient since 2012)

Very friendly and professional


StarStarStarStarStar Bailey Cove Eye Care: Develops the skills need... —    (Patient since 2016)

Bailey Cove Eye Care: Develops the skills needed to maintain the highest standards of professional excellence.


StarStarStarNo StarNo Star Doctor behind an hour —    (Patient since 2014)

Was finally seen by the doctor an hour past my appointment time.


Reply

Our apologies for your long wait time. We are setting in place some new procedures that we hope will eliminate this problem for your next visit. Thank you for your feedback.

StarStarStarStarStar Very friendly staff and doctor.  —    (Patient since 2020)

Very friendly staff and doctor.


StarStarStarStarStar The service and help I got from MD Mary Chenaul... —    (Patient since 2019)

The service and help I got from MD Mary Chenault was outstanding, best service for 15 Yars t Eye Clinic. Thanks


StarStarStarStarStar I could not recommend Bailey Cove Eye Care more... —    (Patient since 2017)

I could not recommend Bailey Cove Eye Care more! The staff and doctors go out of their way to make it a pleasant experience and ensure your care is their top priority.


StarStarStarStarStar Ensure needs are met —    (Patient since 2012)

Staff always takes the time to make sure all my needs or concerns are handled appropriately


StarStarStarStarStar Not as it turned out, a major emergency, but I ... —    (Patient since 2011)

Not as it turned out, a major emergency, but I got an appointment same day, in spite of the holiday schedule. Dr. Ferrell and the staff was very comforting and helpful. I am grateful to have him for my eyes. Happy New Year. Ms. Matras


StarStarStarNo StarNo Star I have to wait a week for response on my prescr... —    (Patient since 2019)

I have to wait a week for response on my prescriptions problem. I don’t like it😔


Reply

Our apologies for your wait. Thank you for reaching out to us, we will resolve the problem for you as soon as possible.

StarStarStarStarStar Professional. Latest technology. Super staff.... —    (Patient since 2007)

Professional. Latest technology. Super staff. Patient orientation.


StarStarStarStarStar Everyone is not only professional but very frie... —    (Patient since 2010)

Everyone is not only professional but very friendly and personable.


StarStarStarStarNo Star The service was great but it took a very long t... —    (Patient since 2009)

The service was great but it took a very long time before I could be seen by the doctor.


Reply

Our apologies for your wait. Due to the time of year we have had a very busy schedule, thank you for reaching out to us. We hope to improve our wait time for you next time you visit us.

StarStarStarStarStar I’m a fairly new patient, but have been very pl... —    (Patient since 2019)

I’m a fairly new patient, but have been very pleased with the excellent care that I’ve received. Employees are very kind and knowledgeable with short wait times. Dr. Ferrell spends the necessary time to explain test results and answer questions.


StarStarStarStarStar Very professional Office.  —    (Patient since 2018)

Very professional Office.


StarStarStarStarStar Friendly and helpful staff —    (Patient since 2019)

Friendly and helpful staff


StarStarStarStarStar Friendly efficient service. —    (Patient since 2010)

Friendly efficient service.


StarStarStarStarStar Great place for eye care.  —    (Patient since 2008)

Great place for eye care. Friendly and professional staff.


StarStarStarStarStar Absolutely the best in town! —    (Patient since 2011)

Doctors and staff are wonderful. Wouldn’t consider going anywhere else.


StarStarStarStarStar Very professional and thorough. —    (Patient since 2019)

Very professional and thorough.


StarStarStarStarStar Always friendly, professional and truly caring ... —    (Patient since 2008)

Always friendly, professional and truly caring about me as a patient. Won't go anywhere else.


StarStarStarStarStar  —    (Patient since 2018)

Very very pleased with the exam, staff and Dr. Mary Beth. Great...


StarStarStarStarStar This is a doctor you look forward to seeing. Al... —    (Patient since 2015)

This is a doctor you look forward to seeing. Always on time and very professional. The staff treats you kindly from the time you arrive.


StarStarStarStarStar The office and personal are all very inviting a... —    (Patient since 2018)

The office and personal are all very inviting and nice.


StarStarStarStarStar Great value there. Feeling better already.  —    (Patient since 2013)

Great value there. Feeling better already. Thanks


StarStarStarStarStar Very good people! Outstanding service...outstan... —    (Patient since 2011)

Very good people! Outstanding service...outstanding people!


StarStarStarStarStar Great doctors and staff —    (Patient since 2012)

The doctors and staff are great and very accommodating. I trust them with my eyes.


StarStarStarStarStar They have a very knowledgeable staff and they t... —    (Patient since 2017)

They have a very knowledgeable staff and they take the time to explain things.


StarStarStarStarStar All the folks here are very professional and kn... —    (Patient since 2008)

All the folks here are very professional and know exactly how to take care of their patients!


StarStarStarStarStar Dr. Chenault is always very thorough and knowle... —    (Patient since 2017)

Dr. Chenault is always very thorough and knowledgeable. My entire family actually looks forward to going in for our check-ups!


StarStarStarStarStar A very friendly staff takes care of you —    (Patient since 2014)

A very friendly staff takes care of you and the office has the latest equipment to make sure your eyes are healthy.


StarStarStarStarStar Very friendly and efficient. Very little wait t... —    (Patient since 2008)

Very friendly and efficient. Very little wait time.


StarStarStarNo StarNo Star I was told to show up 15 minutes early for a 8a... —    (Patient since 2016)

I was told to show up 15 minutes early for a 8am appointment but the doors did not open till 8am.


StarStarStarNo StarNo Star I am not happy on 2 fronts; 1)I was never told ... —    (Patient since 2019)

I am not happy on 2 fronts; 1)I was never told ,while I was in the office when I could expect to have my glasses and 2) When I called, a day later, to find out when I could pick up my glasses, I was told that there was some kind of problem with Davis eye Co. I did not go to Davis. I went to Bailey Eye Care and I thought that they would take care of me. I was wrong!


Reply

Hello Richard, We apologize for forgetting to discuss the time it takes for glasses to come back as an order: it typically is only 7-10 business days. We do not have an in house lab, so we must send out orders to make lenses. What lab we send to is based off of the insurance that our patients bring in. We have no control over which lab is required by your insurance in order for you to receive the discounted pricing associated to your insurance, nor can we help when they are backed up. If your insurance is Davis Vision, then we must send orders to them. They are experiencing a backlog, and that is what is causing the delay. It can take 3-4 weeks for Davis Vision to return items to us at this time. We apologize for the inconvenience, but in order for your insurance to be utilized, this is the only path left to us. We do check the glasses when they arrive, and we fit frames to our patient's faces by doing a variety of adjustments and measurements. We hope any confusion has been cleared up. Feel free to call us at 256-880-3200 if you should have any questions.

StarStarStarStarStar Dr. Chennault is great! I have been taking my s... —    (Patient since 2016)

Dr. Chennault is great! I have been taking my son there for a few years but have held off on taking my daughter because she has a real fear of all doctors:( Dr. Chennault and her staff were so wonderful and patient with my daughter.


StarStarStarStarStar Super staff —    (Patient since 2019)

Everyone here is very helpful and it makes for a comfortable environment to get my eyes checked!


StarStarStarStarStar Wonderful, friendly office. Dr. Chenault is the... —    (Patient since 2016)

Wonderful, friendly office. Dr. Chenault is the best!


StarStarStarStarStar Best ever —    (Patient since 2012)

I've worn glasses for almost 50 years. This is the best optical office I've encountered in 5 States and 3 contintents.


StarStarStarStarStar Nice people. Always enjoy seeing them. Dr Ferre... —    (Patient since 2008)

Nice people. Always enjoy seeing them. Dr Ferrell is top notch and very thorough. Anyone I’ve encountered there is comment and friendly.


StarStarStarStarStar Great staff!! They worked me right in the day ... —    (Patient since 2018)

Great staff!! They worked me right in the day I called.


StarStarStarStarStar We had the Best experience with Bailey Cove Eye... —    (Patient since 2019)

We had the Best experience with Bailey Cove Eye Center. Everyone, from the staff to the doctor, we’re amazing with my daughter. I highly recommend Bailey Cove Eye Center


StarStarStarStarStar what more would you want to see 👓 —    (Patient since 2014)

To have two qualified optometrist and more technicians than I could count in a Family owned and ran neighborhood eye store next to your house.....


StarStarStarStarStar great service, great doctor —    (Patient since 2007)

great service, great doctor


StarStarStarStarStar Friendly and efficient staff.  —    (Patient since 2013)

Friendly and efficient staff. Had an informative chat with Dr Ferrell too.


StarStarStarStarStar My visit to Bailey Cove Eye Care was very pleas... —    (Patient since 2018)

My visit to Bailey Cove Eye Care was very pleasant. The staff was very knowledgeable and the process was very efficient. I met with several employees who were well trained for the various tests and processes they performed. Dr Ferrell was very friendly and easy to talk to and was happy to answer all questions and provide advice. Overall everyone was courteous and customer oriented.


StarStarStarStarStar Friendly and professional —    (Patient since 2013)

The doctor and staff were excellent. Kathy was especially helpful and friendly. She tracked down my vision insurance and what it covered and gave helpful advice and recommendations.


StarStarStarStarStar  —    (Patient since 2013)

I guess this a free-text area. Normally, I prefer words over multiple choice, but in this case, I give all questions the highest rating. Great staff, in addition to Dr. Ferrell. I'm glad I started coming to the Bailey Cove Eye Clinic several years ago.


StarStarStarStarStar Dr.James Ferrell is excellent and very caring &... —    (Patient since 2013)

Dr.James Ferrell is excellent and very caring & helpful!


StarStarStarStarStar Always very friendly. I am very confident in th... —    (Patient since 2015)

Always very friendly. I am very confident in the Dr.


StarStarStarStarStar Called for last minute appointment and was in f... —    (Patient since 2018)

Called for last minute appointment and was in for app. in 90 minutes!! Thank you!


StarStarStarStarStar wonderful —    (Patient since 2015)

Wonderful, welcomed, greetings from everyone. Always informed to the fullest. I have lived here all my life and have now found the eye center for me.


StarStarStarNo StarNo Star My wife was never dilated for her eye exams. Wa... —    (Patient since 2008)

My wife was never dilated for her eye exams. Was that new procedure?


Reply

We do typically dilate patients, but patients hold the right to decline dilation. If you could call us with your wife's name and date of birth, we can investigate that for you. Thank you, and have a nice day!

StarStarStarStarStar  —    (Patient since 2016)

Easy to talk to the Dr. and get him/her to understand how your eyes feel. Like that.


StarStarStarStarStar My first visit with Dr Chennault. —    (Patient since 2008)

My first visit with Dr Chennault. I’m very impressed with the results and her discussion of my problems regarding declining vision. I’ll be seeing her again following surgery to continue eye care.


StarStarStarStarStar Great service from begining to end. —    (Patient since 2019)

Great service from beginning to end.


StarStarStarStarStar This office is great. The people are super nic... —    (Patient since 2012)

This office is great. The people are super nice and helpful


StarStarStarStarStar Great Place for Military Veterans! —    (Patient since 2019)

My experience there was professional and great! I was greeted at the door although I showed up 15 minutes before my time. They made time for me and guided me as I moved from one place to another. They are exceptional when it comes to customer service! I will always come back because I received great service and care!


StarStarStarStarStar Very nice employees and Dr. Ferrell. I live in ... —    (Patient since 2008)

Very nice employees and Dr. Ferrell. I live in Toney but won't change. It's worth the trip.


StarStarStarStarStar I was very pleased with the help the doctor sug... —    (Patient since 2009)

I was very pleased with the help the doctor suggested for my severely dry eyes. I am using the recommended medicine and it seems to be helping. The staff and doctors at your office are always so friendly and helpful.


StarStarStarStarStar Everyone was pleasant and very helpful. —    (Patient since 2007)

Everyone was pleasant and very helpful.


StarStarStarStarStar Great Eye Care.  —    (Patient since 2014)

When I had an eye emergency they were able to see me right away. The care I received was above expectations. I highly recommend Bailey Cove Eye care. We moved here from the DC area and had great eye care there but Bailey Cove Eye Care is so much better.


StarStarStarStarStar I love all of the staff at Bailey Cove and Doct... —    (Patient since 2018)

I love all of the staff at Bailey Cove and Doctor Mary Beth is an amazing Doctor!!


StarStarStarStarStar A great experience. Thank you to each staff me... —    (Patient since 2019)

A great experience. Thank you to each staff member who assisted.


StarStarStarStarStar I had the best experience at my appt!  —    (Patient since 2019)

I had the best experience at my appt! I saw Dr. Mary Beth Chenault and absolutely loved her! She was so kind and very helpful with my very unique eyes! She is helping me get treatment for a eye problem that I possibly have had since I was a teenager! I honestly believe I will be enjoying having this clinic to care for my eyes for a very long time!


StarStarStarStarStar Everyone was very professional and friendly.  —    (Patient since 2019)

Everyone was very professional and friendly.


StarStarStarStarStar  —    (Patient since 2016)

Everyone was extremely friendly and helpful! I use contacts and glasses and they were great at fitting me for both based on my needs!


StarStarStarStarStar Grateful! —    (Patient since 2012)

Dr. Ferrell & his staff are not only professional but very friendly; they make you feel like family.


StarStarStarStarStar Great Place for the Family —    (Patient since 2016)

Very friendly and great with children! I highly recommend them to anyone looking for a great place for the whole family.


StarStarStarStarStar 10/10 would recommend!!!! —    (Patient since 2017)

This place feels like a family. I went to two other eye doctors and they could not compare: one seemed eager for a sale and the other prioritized phone calls over patients in the office. Bailey Cove Eye Care is great!


StarStarStarStarStar Fantastic care...great exam! —    (Patient since 2019)

A friendly smile and a warm greeting are the first thing you get as soon as you walk in. A great experience and top of the line exam that included pictures of the back of my eye, to get a complete "picture" of my eye health. Thanks for the great service and attention to detail!! Great eye exam!


StarStarStarStarStar Very friendly and helpful staff —    (Patient since 2019)

Very friendly and helpful staff that did a great job of making sure I got the care that I needed


StarStarStarStarStar Excellent!! —    (Patient since 2015)

Convenient appointment times. Punctuality keeping appointment. Courteous, gracious, professional staff. Willing to spend as much time as necessary to meet patients' needs.


StarStarStarStarStar Randy —    (Patient since 2019)

I have been a big pain in the butt using contacts for the first time. Chloe is out of sight!


StarStarStarStarStar Very friendly and quick to get you taken care o... —    (Patient since 2019)

Very friendly and quick to get you taken care of at appointment time.


StarStarStarStarStar Pleasant, friendly, professional. All providers... —    (Patient since 2016)

Pleasant, friendly, professional. All providers, especially Dr Chenault, were helpful and wonderful. I wouldn't go anywhere else for care.


StarStarStarStarStar Exceptional Service! —    (Patient since 2019)

We were very pleased with the staff and the office. I feel is everyone went above and beyond for my children to make them comfortable and take care of their eye care needs!


StarStarStarStarStar Excellent care. —    (Patient since 2007)

I have been using Bailey Cove and Dr. J Ferrell for several years. Always been highly satisfied with the level of attention and care. When I have needed to be worked in for some reason, they have done so courteously and quickly. Highly recommended.


StarStarStarStarStar Everyone on staff is courteous and professional... —    (Patient since 2017)

Everyone on staff is courteous and professional. The doctor is amazing (even though she looks so young). She’s knowledgeable, but fun and relatable. The young lady that helped me pick my glasses is amazing. Made the experience fun and productive. I also appreciate the signage indicating this is a Christian practice.


StarStarStarStarStar I love the quick and easy way to make appointme... —    (Patient since 2016)

I love the quick and easy way to make appointments online. Once you get to the office, everyone is quick to help you check in and then there is very little wait to start the eye exam process. The staff keeps you informed of what they are doing and what the next steps are in the process. The doctor and staff are great to answer any questions you have. A great experience overall.


StarStarStarStarStar A very efficient and organized office.. —    (Patient since 2014)

A very efficient and organized office. Friendly and well mannered folks that make you feel they will do all that is possible to make your appointment go as smoothly as they are able. Thank you all. Great doctor, by the way!


StarStarStarStarStar I have been a patient for several years. The s... —    (Patient since 2014)

I have been a patient for several years. The staff has been consistently responsive and supportive in every instance in which I have requested an appointment, including cases when I sought quick access to a doctor. I have been treated by both doctors, and each has been professional in their treatment and ready to explain their conclusions and recommended treatments. I transferred to this practice after having much different experiences with another eye care provider in the local area. It has been a tremendous pleasure for me to be a patient of this practice, and I have every intention of remaining a patient.


StarStarStarStarStar You’ll find a pleasant, relaxed atmosphere with... —    (Patient since 2008)

You’ll find a pleasant, relaxed atmosphere with friendly staff at the front desk. Dr. Chenault is caring and reminds you to call if you have any eye concerns.


StarStarStarStarNo Star Great Friendly Staff; good thorough eye exam, ... —    (Patient since 2007)

Great Friendly Staff; good thorough eye exam, with clear explanations provided on options for treatments, and on corrective lens


StarStarStarStarStar Kind and responsive staff —    (Patient since 2016)

Kind and responsive staff


StarStarStarStarStar Bailey Cove Eye Care, The Best Ever —    (Patient since 2015)

Bailey Cove Eye Care has to be the most professional, pleasant, and caring eye care center I've ever been to.


StarStarStarStarStar Everyone friendly and explains things so that y... —    (Patient since 2017)

Everyone friendly and explains things so that you understand


StarStarStarStarStar Everyone was real helpful at getting Jackson wo... —    (Patient since 2018)

Everyone was real helpful at getting Jackson worked in when an eye issue was discovered. His exam went great and I am very grateful for everyone’s professionalism.


StarStarStarStarStar Have already recommended a couple of people.  —    (Patient since 2015)

Have already recommended a couple of people.


StarStarStarStarStar Such a great office. Dr. Ferrell is very profes... —    (Patient since 2015)

Such a great office. Dr. Ferrell is very professional.


StarStarStarStarStar Our visits with Dr Ferrell have been the best o... —    (Patient since 2019)

Our visits with Dr Ferrell have been the best optical appointments we have had anywhere. He and his staff are professional and explain everything. Dr. Ferrell takes time to listen and diagnose what is going on with our eyes and relate it to our general health. He revealed issues that other doctors missed.


StarStarStarStarStar Great team! Always friendly and are able to ge... —    (Patient since 2018)

Great team! Always friendly and are able to get me in timely. I appreciate the updates as well.


StarStarStarStarStar Very friendly and professional staff, very nice... —    (Patient since 2008)

Very friendly and professional staff, very nice office. It is clear the staff really care about their patients.


StarStarStarStarStar The entire staff is very professional and carin... —    (Patient since 2011)

The entire staff is very professional and caring. You are not rushed through and the care that you receive is tailored to each individual.


StarStarStarStarStar Dr and staff were friendly and efficient. I fel... —    (Patient since 2019)

Dr and staff were friendly and efficient. I felt like the exam was thorough, well done!


StarStarStarStarStar A great professional experience —    (Patient since 2009)

Bailey Cove Eye Care provides excellent professional eye care. The staff is very courteous and efficient and Dr. Ferrell is caring, thorough and knowledgeable. It is a pleasure doing business with Bailey Cove Eye Care.


StarStarStarStarStar Everyone in this office is super sweet and acco... —    (Patient since 2019)

Everyone in this office is super sweet and accommodating! I have had such a pleasant and caring experience every time I have been in!


StarStarStarStarStar 12 years and I have never had a bad experience.  —    (Patient since 2008)

My visit was pleasant as always! I've been seeing Dr. Farrell since 2008 and in my opinion no doctor can compare; his bedside manner is impeccable, he always listens patiently to any concerns you may have, and explains things in a manner that can be easily understood. The entire office from the minute you walk in as an inviting atmosphere, it's like visiting family. The staff are very pleasant and I'm always greeted with a smile... I am blessed to have found such a great team to meet my eye care needs thank you Bailey Cove you're awesome!


StarStarStarStarStar Entire office staff are very professional and w... —    (Patient since 2017)

Entire office staff are very professional and work to ensure outstanding and timely support. I cannot thank Dr. Chenault enough for her outstanding referral to Dr. Vicinanzo.


StarStarStarStarStar If possible, I even enjoy going to the eye doct... —    (Patient since 2012)

If possible, I even enjoy going to the eye doctor because of Dr. Ferrell and his team! Professional and caring to the patients is on display every time I go in.


StarStarStarStarStar Clean, well organized, efficient, well staffed,... —    (Patient since 2011)

Clean, well organized, efficient, well staffed, and the doctor’s have an excellent “bedside” manner.


StarStarStarStarStar Very professional, courtesy and very friendly  —    (Patient since 2019)

Very professional, courtesy and very friendly


StarStarStarStarStar Excellent Service! —    (Patient since 2019)

We just moved to the Huntsville area and booked appointments at Bailey Cove. The service there is amazing! The doctor spent time explaining the process; listening and providing thought out feedback and recommendations. The office staff is fantastic, friendly and efficient. This truly was a great experience and we found our permanent eye care office!


StarStarStarStarStar Excellent service and products! —    (Patient since 2013)

They take time to answer all your questions and concerns, and do very thorough eye exams. They also have a nice selection of affordable, stylish eyeglasses and sunglasses.


StarStarStarStarStar Professional and friendly. Pleasant atmosphere... —    (Patient since 2012)

Professional and friendly. Pleasant atmosphere and personnel are efficient.


StarStarStarStarStar The entire office was very business like but th... —    (Patient since 2014)

The entire office was very business like but there was a spirit of friendliness that made for just the right balance.


StarStarStarStarStar Staff is friendly. My wait time was minimal. I ... —    (Patient since 2016)

Staff is friendly. My wait time was minimal. I really like the competence of the staff. Would recommend to anyone looking for an eye doctor or eyewear.


StarStarStarStarStar Very friend staff. I did not have to wait long... —    (Patient since 2019)

Very friend staff. I did not have to wait long once I arrived. Everyone explained what was happening each step of the process.


StarStarStarStarStar Excellent customer service —    (Patient since 2019)

Everyone was very friendly and helpful, and explained what they were doing throughout the whole process.


StarStarStarStarStar  —    (Patient since 2014)

The staff is always friendly and helpful. Dr Ferrell always explains everything in layman's terms.