Vision Wellness - Avondale
1359 Reviews
I left a google review as well. I was having a difficult and super stressful day and acted like a complete jerk. The intake person the nurse and the Dr all gave 10/10 world class service even though I was being rude. You have always taken care of my wife. Your staff is courteous, professional and provides excellent service. Wish your business nothing but the best. Glad that you are here in AZ close to us.
Apr 22, 2024
From the time the appointment is made to the time we are walking out the door after the appointment, everything flows so smoothly. The process is so amazing that there is very little waiting time. The staff is all very knowledgeable and friendly.
Apr 19, 2024
Dr Lee has always been very thorough with his exam.
Apr 19, 2024
Staff is very friendly and efficient. Doctors are very professional.
Apr 19, 2024
Helpful staff, pleasant atmosphere, knowledgeable specialists
Apr 18, 2024
Great service outstanding
Apr 17, 2024
Great professional group. Was worked in very quickly.
Apr 12, 2024
Everything was very professional. Everything was explained in a way I could understand. I got an appointment very quickly.
Apr 12, 2024
Friendly and knowledgeable staff. Came in to update my glasses and contacts prescription and they had me in and out in no time, and answered any and all questions I had about my eyes. I got a pair of glasses from them, they were a great help in explaining the benefits I had through my insurance. Will definitely go again!
Apr 12, 2024
Entire staff was friendly, professional, and knowledgeable. I would definitely recommend them.
Apr 12, 2024
I like the kindness, knowledge and caring from entire staff. My Dr. always seems to really enjoy his job and eye care of me. He takes the time to listen and explain.
Apr 11, 2024
We have been with Vision Wellness for years and we love Dr. Ambrose, Dr. Lee and associates!
Apr 9, 2024
I have been a patient for eight years. I love my dr and his staff. They care! They provide a great service and you feel like family!!!
Apr 8, 2024
Friendly, professional, and quick but thorough care.
Apr 5, 2024
Top notch in every way, super nice staff, knowledgeable and top of the line testing equipment.
Apr 4, 2024
Everyone in the office is wonderful and obviously knows their stuff. They always answer all my questions and I feel like a get a great exam from Dr. Ambrose.
Apr 3, 2024
I had a problem with my eye and the doctor saw me right away. He was very kind and informative.
Apr 2, 2024
I was quick to be seen and received great service. Everyone was very polite and professional.
Apr 2, 2024
Fast easy great staff and Doctor
Apr 1, 2024
Love the front office, very professional and polite! Dr. Ambrose, really nice and running a great team!!
Apr 1, 2024
Friendly knowledgeable attention from the staff and doctor. The doctor who owns the business did not try to sell me something I did not need.All I needed was glasses for reading that he said I could purchase anywhere for a few dollars. Not trying to give me a script and sell me eyewear that could have costed me a few hundred dollars. Thank you Dr Adam Lee.
Mar 29, 2024
I came to this location because the closest one did not have anything available. I am grateful they were able to see me last minute. The lady who took my appt was kind and very attentive. The front office receptionist was able to check me in and find my online paperwork. The wait to the get the initial testing wasn’t long at all. Waiting for the dr took a little bit but it was worth it because of how fast I was able to get an appt. My dr was very informative and able to get my prescription and get me going on my way. I would definitely recommend my friends and family to them.
Mar 27, 2024
I arrived 15 minutes early before my appointment and waited another 15 minutes after my appointment before getting call to do pre exam before seeing the doctor I didn’t have the time to wait longer I took the receptionist I will call when I can reschedule
Mar 27, 2024
I have been seeing Ryan Amrose for over 5 years after trying a few different optometrist in Avondale. He is the best, explains everything very well and guides you to make a decision on your treatment plan. The staff too are very friendly.
Mar 26, 2024
My eye doctor was amazing and very helpful!
Mar 22, 2024
This is my second time coming here. The first visit was great. The doctor and his staffs are awesome and friendly. However, this time the optician her name I believe is Princess was very rude and condescending. Next time I’ll schedule my appointment on the days that she’s not working.
Mar 22, 2024
Dr. Ambrose has been doing our eye exams for several years now. He is very thorough and explains everything completely. There isn’t any doubt in his competence and the glasses we have purchased here have always been correct. The staff and service are great.
Mar 21, 2024
I chose you because you were in network and my wife said you were good. I very much enjoyed everything about my visit and I will continue to stay as a patient and recommend you to anyone who asks.
Mar 21, 2024
I had a wonderful experience from check in to check out! I was recommended by my sister (Pam Rice) after relocating here from Michigan and would highly recommend the office to everyone!
Mar 19, 2024
Every Employee that handled me an my appointment was very professional and answered all my questions with complete and thorough answers.
Mar 11, 2024
Friendly staff, great atmosphere and the aides and doctors I met came across as very professional.
Mar 8, 2024
My appointment at Vision Wellness was outstanding. The staff were extremely professional and courteous. I would gladly recommend them to others.
Mar 6, 2024
Very professional and straightforward.
Mar 5, 2024
They were great. Dr. Ambrose was excellent at explaining my eye exam. Thanks 😊
Mar 4, 2024
Everybody was super nice, the eye doctor was very no-nonsense punctual. And professional. I was impressed with his knowledge, and him in general. Place was super clean. Very modern equipment.. I would recommend this place to anybody. Thank you for the experience experience..
Mar 1, 2024
Great experience. Great environment. Got a great pair of glasses and sunglasses.
Feb 28, 2024
I’ve been going here for years. Never had an issue with Dr. Ambrose because he’s always kind and very thorough explaining the results. Everyone that works there is awesome and are always willing to help.
Feb 27, 2024
What a beautiful, clean, well-staffed professional office! What a difference from the corporate office I’d been going to for years. The doctor and entire staff were pleasant, thorough, and engaging, which made me feel heard, seen, and appreciated. Please come see for yourself, you’ll be glad you did!
Feb 23, 2024
After going to a big chain for many years and feeling like I was just a number, it was refreshing to feel like I was getting a more personalized exam from a my doctor at Vision Wellness.
Feb 22, 2024
The office was clean and neat....the staff was more than friendly and the doctor was super about explaining the results of my tests...
Feb 21, 2024
I appreciate the thoroughness of the exam and the honesty and transparency I received during my visit.
Feb 15, 2024
Made me to comfortable about my eyes
Feb 15, 2024
I really appreciate the one on one conversations and taking time to explain our options and path forward. Giving us you time personally is the best.
Feb 14, 2024
Great customer service and caring dentist that listen and understand your needs and concerns
Feb 14, 2024
Dr Ambrose is an amazing optometrist he is very knowledgeable, professional and has great chair side manners. I would refer anyone to see him. He always does a great job. If he doesn’t know the answer to a question he will try his best to find out the answer. He always leave every conversation answered. His office team is very pleasant and friendly and had me in and out in great time and are well rounded to compliment the Dr. They all make a great team. I wouldn’t go anywhere else. Thank you vision Wellness for taking such good care of my eye care.
Feb 14, 2024
Great staff. Don’t have to wait. Dr. Explains things clearly. Love this place.
Feb 12, 2024
Friendly, very professional staff
Feb 11, 2024
I love coming there for my eye needs. Everyone is very friendly and helpful.
Feb 9, 2024
My doctor is great. He explains everything that’s going on with my eyes. The staff is also great. I will continue to come here.
Feb 7, 2024
Friendly, the staff are helpful and kind,
Feb 7, 2024
Dr. Very through and explain everything.
Feb 6, 2024
The best eye Dr. on the planet. The other staff are also great. I pass about 100 optometrist just to come here.
Feb 2, 2024
Great service. Easy scheduling.
Jan 31, 2024
Staff was friendly and very helpful, the Doctor was thorough and kind. Overall a great experience.
Jan 30, 2024
Fast & efficient annual visit. Professional staff. Very little waiting.
Jan 26, 2024
Everyone was great there. the girl behind the front desk was hard to understand with the mask on.
Jan 24, 2024
Office staff is courteous and professional. Dr. Ryan Ambrose is very kind, attentive, knowledgeable, and treats clients with respect.
Jan 19, 2024
The patient care, knowledgeability of the optometrist, the condition of the practice, the eye exam and treatment were all excellent. The doctor and staff were both professional and personable, and wait time was actually really good.
Jan 18, 2024
Appointments are promptly kept and everyone is very friendly
Jan 15, 2024
The staff is welcoming. They are great with my son and tell you how it is. They aren't there to sell you something, It's nice to know you can trust them.
Jan 12, 2024
I am new to Arizona and I was due for an eye exam. My insurance recommended a few places and I’m so glad I chose Wellness Vision in Goodyear. This is the first time that a doctor spends time explaining everything and does this in a way I can understand. Dr. Ambrose listens attentively and answers all questions. I have early stage glaucoma in both eyes and I feel good to have my eyes in the care of Dr. Ambrose.
Jan 10, 2024
Staff is attentive, very thorough and made sure I was comfortable and knew what to expect every step of the way.
Jan 10, 2024
You guys rock best ever great customer service and professionalism of clinic and staff thank you for the services you provided me
Jan 9, 2024
Dr Lee and staff are great
Jan 8, 2024
Friendly but professional office. Everyone is very knowledgeable. Dr. Ambrose takes the time to answer questions and explain any concerns you have.
Jan 8, 2024
Late afternoon appointment was great. The staff as well as the doctor were fantastic!
Jan 5, 2024
Staff is top notch. Answered all my questions and made me feel comfortable knowing exactly what is going on with my vision.
Jan 4, 2024
Excellent professional and friendly staff. Dr Lee takes the time to address your vision concerns. He genuinely cares for all his patients' "vision wellness."
Dec 29, 2023
The staff is extremely efficient and very friendly. Dr Lee is very nice, professional and thorough. He never makes you feel rushed and is knowledgeable and is happy to answer all your questions. We drive over 40 miles one way to visit this office and we have no intention of switching doctors. Ordering new glasses is done efficiently.
Dec 28, 2023
Very quick and easy. Friendly staff that explained everything that I asked while keeping a steady pace.
Dec 28, 2023
Great, personL care w I th kind, education care for your patients.
Dec 15, 2023
Great office. Friendly staff. State of the art equipment. Exam was very thorough and all findings were clearly explained. I would highly recommend this practice for anyone seeking an optometrist.
Dec 13, 2023
I have sent 3 friends to see Dr. Ambrose, that's how exceptional I think he and the Vision Wellness center is!
Dec 8, 2023
I believe that when I get a Rx from Vision Wellness, it will be accurate and helpful. I alway like that Dr. Lee answered all my questions without seeming impatient or that he had to get on to his next client. The staff at the desk was also pleasant and helpful as was the person who did a few of the early tests.
Dec 8, 2023
Great service and awesome staff!
Dec 8, 2023
Customer service is good.
Dec 1, 2023
The office environment was clean, staff was friendly, dr was great! explained the whole eye situation. Definitely I will be going back.
Nov 28, 2023
The visit was well organized and efficient. The staff was very professional. My only con was I followed up a few days later requesting info on where or how I could obtain a summary of the check-up, either online or emailed to me. I never received any info back. Dale Kain
Nov 27, 2023
The whole vision wellness team is awesome. Everyone is friendly and helpful. Everyone is efficient, knowledgeable and plesant to work with.
Nov 16, 2023
Dr Ambrose was very informative and helpful, I had a ton of questions and he answered them all happily and in a way that was easily understandable. Thank you.
Nov 15, 2023
This place is great! Great Drs very efficient, professional and detailed in their caring for your vision.
Nov 14, 2023
Great visit with the doctor. Took a lot of time to explain computer progressives, which I will want to order next time
Nov 6, 2023
I have been going to this particular Vision Wellness around 7 almost 8 years now. I have always received great service from the moment I walk in for my exam to when I leave.
Nov 6, 2023
friendly, cheerful, prompt, Doctor took his time and put me at ease...
Nov 6, 2023
Dr. Lee is always thorough and explains any issues with regard to our eye exams. Even though my wife and I have moved quite a distance from his Clinic,we continue to schedule our appointments with “ Vision wellness “.
Nov 3, 2023
Very professional staff, doctor was really informative and explained everything in detail.
Nov 3, 2023
The service was timely, orderly and punctual. I appreciated the doctor time a thorough service, he explained everything as we went through each exam.
Nov 2, 2023
Vision Wellness Eye Center I have been coming here the last couple of years. The staff makes you feel right at home. It is easy to get to and hours that are accessible. Dr. B takes the time to answer any questions you might have. The selection of eyeglass frames is perfect. Glad we found them.
Oct 31, 2023
Found this location after the frustration of other places trying to sell me the glasses after my exam and not listening when I stated I purchase my glasses online at Eyebuy Direct. these guys were on their referral list so when I went their I wasn't sure what to expect. The visit went well I was asked to provide some information condition, purpose of visit etc... was seen quickly once I turned in the questionnaire. They performed the eye exam and it was easy and the air puff test was much easier since they used a small hand held unit that was quicker and easier than some of the bigger units you see. I was then taken in to do the eye chart test and the provider Ryan Ambrose sat down introduced hisself asked a few more question and reviewed my concerns. he was pleasant, reviewed everything with me on the tests and was especially good at breaking everything down so I understood what was going on with my vision and why. This was my second visit here so he could see my previous script and explain the changes in my vision and provide context. After he provided a new Rx I went out from t and was asked if I wanted to look at glasses and frames there (they do have a nice selection) but as I stated at the beginning this was where I was having issues with other locations I had gone to in the past. I stated no thank you and there was no change in how I was treated. I received the information I needed to order on line last visit and asked if it would need to be updated and they answered without hesitation or any reservation. I was then given my Rx and they asked if I would like to have an itemized receipt and that was it. A very pleasant experience and as a result I will continue going here until given a reason not to. Very Pleased.
Oct 31, 2023
I like the service here I enjoyed my visit good people and the glasses I got were really comfortable
Oct 27, 2023
The Dr spent a lot of time with me explaining explaining how to treat my eye allergies and the effects of the medication
Oct 27, 2023
Dr. Ambrose is GREAT! He explains everything clearly and you couldn't ask for a nicer Doctor.
Oct 26, 2023
I am 5 years old. My first visit to check my eyes. The doctor was very friendly and made my exam fun. I don't need glasses so I am happy!
Oct 26, 2023
I like very much the doctor has patience with my language as a foreigner and helped me clearly understand my options
Oct 26, 2023
Very good, smart doctor that takes the time to explain your condition in a way the simple man can understand and offers choices to accommodate your desires for vision.
Oct 26, 2023
I haved already referred several friends.
Oct 25, 2023
I’ve been going to Vision Wellness for years and they are incredible, Honest and caring I’d never go anywhere else ❤️
Oct 24, 2023
Always professional. Knowledgeable and friendly. Concerned about your vision and continued health of eyes.
Oct 23, 2023
Everyone in the office was wonderful!
Oct 23, 2023
Overall everything was good, there was just no toilet paper or paper towels in the bathroom.
Oct 20, 2023
Thank you for fitting her in. We appreciate you all so much. It is so much less stress to know everything is good with her eyes. We appreciate you so much.
Oct 18, 2023
I have been there one time and the surroundings were pleasant, staff courteous but I am disappointed in the time it is taking to change the lens in my glasses, two weeks! In the meantime, what!
Oct 13, 2023
Great and thank right exam and buying experience.
Oct 4, 2023
Great interactive experience, lots of details/explanation
Oct 3, 2023
Dr H was great, really like his manner and professionalism.
Oct 3, 2023
The staff and the Dr are always friendly and take the time to address my needs and questions.
Oct 2, 2023
Honestly the last couple times I have visited my doctor has been out and I haven’t gotten to see him - this is the first time in a couple yearly visits I have finally gotten in again with Dr. Ambrose and I forgot how amazing of a provider he is. He is efficient and kind and always makes sure to listen and make sure all my concerns are taken care of and I have a full understanding of what is expected of me as a patient. You guys are all awesome! Thank you for everything you do.
Sep 29, 2023
It’s always a pleasure to go to Vision Wellness as Dr Lee is the best “
Sep 27, 2023
Fast, friendly, thorough and all my questions answered
Sep 27, 2023
Extremely helpful and the doctor explained everything to me.
Sep 26, 2023
Very professional and thorough.
Sep 25, 2023
The front office staff is always helpful and professional. The assistants doing the prep for my doctor's visit are also helpful and knowledgeable. Doctor Adam Lee is an excellent Eye doctor, he's explains issues very well, listens to my concerns and helps me find solutions if needed.
Sep 22, 2023
From start to finish, the entire experience was nothing short of excellent. I am always informed, I always feel welcomed, and the team always has my best interests in mind.
Sep 22, 2023
Very friendly service and polite. Especially the eye glass tech Destiny, did a great job explaining my options in frames and glasses. I am going to recommend this place to everybody.
Sep 21, 2023
Dr Ambrose and the staff were very friendly. He explained my eye situation very thoroughly and what I could expect in the future. I am very happy with the service I was provided.
Sep 21, 2023
Always quick, and professional, and have your eye's future health in great consideration at every exam. A customer over 10 years and only good things to say about Vision Wellness and their staff.
Sep 20, 2023
Very welcoming and they provide an in and out service! No long waits. I’m
Sep 18, 2023
I've been going to Dr. Ambrose for over 5 years now! He listens to my concerns and answers alls my questions. He also makes sure my vision is clear & I'm comfortable with my eye wear before leaving his office.
Sep 15, 2023
I have been going to Dr. Ambrose for six years and it has always been a great experience. Front desk personnel always very professional. I have already recommended a friend. Robin Sims.
Sep 15, 2023
Staff is very friendly and Dr Ambrose is very detailed and through.
Sep 13, 2023
Start to finish you experience a business that welcomes you personally and cares about you as a customer. I feel everyone I met are highly trained professionals. My wife and I had appointments set for same day and time, very convenient for us.
Sep 13, 2023
Thank you so much for being so accommodating to changing my appointment.
Sep 12, 2023
I don’t even understand my appointment, I left with nothing. No prescription, no usable advice and $50 poorer. Weird, seems like insurance was charged $140 for me to go say hi and look into machines. Pushed through a series of tests and left empty handed.
Sep 9, 2023
Vision Wellness in Avondale was clean and inviting. All staff members were friendly and professional. The eyeglasses selection was great, and I had great help with finding the right frames. Very easy appt. I would recommend to my friends and family. It’s always nice these days when you get great customer service, as it has gone way down over the last few years. Thank you to everyone at Vision Wellness!
Sep 8, 2023
I found the doctors and the front desk receptionists very helpful, friendly and courteous.
Sep 8, 2023
All of the staff, including the doctor, were helpful, patient, and friendly. My exam was thorough and all of my questions were answered. I was given several options and didn't feel pressured to make a quick decision.
Sep 1, 2023
The staff and Doctors are very good and helpful
Sep 1, 2023
Have been seeing Dr Lee for many yrs he is the best feel so comfortable with him he is great and I do reccomend him..kudos to the whole staff very pleasant one appt I don't dread
Aug 25, 2023
Fantastic service from start to finish. I have all my family going here now. Best prescription eyeglasses I’ve ever had.
Aug 23, 2023
It’s a great place to get your eyes checked.
Aug 23, 2023
Greeted promptly and the ensuing exams were well done. Thanks everybody!
Aug 22, 2023
I recommend Vision Wellness above any vision center. If you have eye care needs or just beginning your journey for eye care this is the place to start. My daughter has been coming here for years…. We were so glad to find Dr Ambrose. First doctor to have fitted her contacts according to her eyes appropriately. His expertise, knowledge, and skill are above most and he educates his patients and answers there questions to the fullest. We felt heard, respected and well cared for. His staff work just as well with taking care of patients first. I recommend them to everyone.
Aug 22, 2023
The service is great and the people are friendly.
Aug 17, 2023
I love Dr Ryan Ambrose for he is very friendly and very thorough with examining my eyes. He explains everything so that you understand the results.
Aug 14, 2023
Dr. Ambrose and staff are excellent. Great customer service
Aug 14, 2023
Dr. Lee helped me for my left eye to be restored. He's been my eye Doctor more than 10 years. Without any hesitation l recommend him to anyone who needs an eye Doctor.
Aug 12, 2023
The people were friendly and helpful and provided good explanations ofd what they were doing and the results. Dr. Ambrose took time with me to explain his diagnosis and readily answered any questions I had.
Aug 11, 2023
The eye doctor was very thorough But the lens department was very high priced Found same ones I wanted at Costco for half the price
Aug 10, 2023
Dr. Adam Lee does a great job of explaining what he finds during my examination. He always takes time to explain and listen to my concerns and input. He is genuinely concerned about my eye health. He is simply the best.
Aug 9, 2023
Dr. Ambrose was amazing. I’ve never left an appointment feeling so positive about an experience with a doctor. I wish all heathcare professionals were as thorough and helpful as him! I highly recommend him.
Aug 7, 2023
Overall scheduling and being seen in the office was good. I have been going to this office for 3 years. I was misquoted on frames and I was not pleased. This has never happened to me before. I did appreciate the call from the staff but they could not waive their mistake.
Aug 2, 2023
Dr Ambrose is very professional and explains everything in detail.
Jul 27, 2023
I like the way Dr Ambrose explains the eye exam.
Jul 25, 2023
Pleasant greeting from front desk, the appointment started on time. Always the best visit with the assistant and Dr Lee. Sorry I don't remember the assistants name.
Jul 23, 2023
Staff is friendly and knowledgeable. Dr. Lee does a fabulous job, and takes care of his patients. He is the BEST optometrist in the area!!
Jul 21, 2023
On time, thorough, friendly, clean office,, fairly priced, and no heavy sales pitch.
Jul 20, 2023
I loved that the staff was concern for my medical emergency and was given an appointment for the same day. I was seen between clients, but the service was fast and efficient.
Jul 20, 2023
I've been going to Dr. Lee for several years now and I believe he is one of the best.
Jul 19, 2023
Friendly and helpful staff. Very pleasant, very refreshing.
Jul 18, 2023
Excellent customer service
Jul 14, 2023
Very professional and very helpful
Jul 13, 2023
Very attentive and great at communicating.
Jul 10, 2023
Easy to schedule, fast but detailed assessment, and ample explanation of condition with recommendations.
Jul 10, 2023
The staff is competent and courteous They answered all questions and are professional at all times.
Jul 7, 2023
The care and treatment that I received was top notch. From check-in to check-out every person that I interacted with was kind, professional and caring.
Jul 7, 2023
Great Staff and Docs. Very friendly and caring.
Jul 7, 2023
Excellent I would highly recommend them
Jul 4, 2023
Love this office. Dr. Ambrose always takes time to explain and offer the most practical options..
Jul 3, 2023
The staff is great!!! Dr Ambrose is a wonderful doctor explains and answers any questions regarding your eye care. I truly recommend this office to my friends . Thank you for being so great.
Jun 26, 2023
It was my first visit to Vision Wellness. The staff was very pleasant and professional. The Doctor was courteous, knowledgeable and understanding. The entire process took less than 20 minutes. I will definitely be using Vision Wellness for my eye care from now on.
Jun 22, 2023
l loved my dr.. He did tests I have never had done and explained some of the issues to me which no doctor has done before.
Jun 21, 2023
Always great service and a professional exam.
Jun 16, 2023
My visit was great from the moment I entered and left the building. The Eye Doctor was very knowledgeable and personable. The staff was friendly and fast.
Jun 14, 2023
Staff is very pleasant and helpful. Dr Ambrose is friendly and competent.
Jun 12, 2023
I have been a patient for several years and Dr.Lee is taking very good care of me.
Jun 10, 2023
Such a friendly office . Dr Lee takes his time and really explains what is going on with your eyes. He does not rush you out. The office is spotless and everyone is very professional.
Jun 7, 2023
The visit was good. The doctors were friendly and knowledgeable. I was diagnosed with Macular and was told that a Retina specialist would contact me to diagnose the disease further, but I have not heard from that office or doctor.
Jun 5, 2023
Dr. Hirstein was the best eye doctor I’ve ever had. I’ve always felt rushed by other doctors, but Dr. Hirstein was patient and allowed me to take my time as he guided me through the exams.
Jun 1, 2023
Very professional and knowledgeable staff
May 25, 2023
Friendly and professional
May 23, 2023
At my last visit ,I was advised to stop taking an eye drop and to substitute an ointment. I believe my vision has improved slightly
May 19, 2023
Everyone is always so professional yet friendly.
May 19, 2023
Staff are friendly and professional. Environment is modern and clean.
May 4, 2023
All went very well. Thanks.
Apr 29, 2023
I have always received great service at the Avondale location. The staff are friendly, professional and the wait is never long.
Apr 28, 2023
I appreciate Dr. Ambrose. He makes sure you understand your eye health and he doesn’t push glasses like other places that I’ve gone to in the past.
Apr 26, 2023
All of the staff are very helpful. Dr. Ambrose spends time answering questions and explaining differences in my vision and my ongoing visits with Southwest Eye Center.
Apr 25, 2023
Wonderful Office. Dr.Lee is amazing. My eyes are a challenge for him but he always comes through!!
Apr 19, 2023
Nice people at front desk , had object in eye took out painlessly as one can believe....good job people
Apr 17, 2023
Pleased with doctor and staff.
Apr 14, 2023
Everyone was so friendly and seemed like they enjoyed their job. Doctor was thorough explaining everything I definitely am looking forward to returning yearly
Apr 10, 2023
I really like the service in this office Dr is kind, considerate and honest and he’s team too thank you for your help
Apr 10, 2023
Everyone was very nice and very professional. The office is very nice, very clean, etc. The doctor I had was easy to talk to and did everything he could to give me the best exam possible.
Apr 6, 2023
Always friendly and thorough. They keep on time yet listen to all your concerns. If you need a change in your prescription they will let you know but if things haven't changed they aren't high pressure sales. We love everyone that works there
Apr 5, 2023
Dr Lee is awesome. He is professional and friendly and puts me at ease. I have eye phobias. Crystal is awesome too. She is very thorough.
Apr 4, 2023
Very thorough and they answer any question I have all explain everything completely
Apr 4, 2023
I was very please with you treatment for my eye services
Mar 30, 2023
I enjoyed and appreciated how this office was with us at our first visit. And how the doctor explain everything, and office staff was very helpful. Thank you
Mar 29, 2023
The whole experience was great from meeting the receptionist to being examined by technicians to talking with doctor Ambrose. His knowledge and expertise was comforting. Nothing was rushed or pushed. He was the ultimate professional.
Mar 29, 2023
Have been a long time patient of Adam J. Lee O.D., he listens to my eye needs and corrects my problems. ( Highly recommend him )
Mar 29, 2023
I had a pleasant experience at my yearly eye appointment. The staff is always very helpful and friendly.
Mar 27, 2023
I always get taken care of in a timely manner. Doctor is thorough and takes his time during exam.
Mar 24, 2023
I received courteous and efficient service. I didn't have to wait long and the doctor very personable but professional.
Mar 24, 2023
Great visit see you next year
Mar 21, 2023
Friendly, polite and helpful staff. Optician is so thorough and explained everything and answered all my concerns
Mar 20, 2023
Dr. Ambrose and the office staff are pleasant and accommodating and make the eye exam an easy process. We have been going to this doctor and office for several years and it has always been a helpful experience.
Mar 19, 2023
Everyone is always nice and very professional.
Mar 15, 2023
Dr. Ambrose and staff are extremely professional and have the upmost respect for their patients.
Mar 8, 2023
I left crying. 3 pairs of glasses somehow cost me over $500 out of pocket - and that is with 2 eye insurances. I feel like they up charged me for things I didn’t need but the options were never explained to me. The doctor and the office staff were super nice, but I won’t be back next year.
Feb 21, 2023
It was great visit, the staff are friendly and l’m glad my exam was good
Feb 19, 2023
Just feel so confident that my best interests are being taken care of= everyone is so nice!! Keep up the great work....
Feb 15, 2023
Dr. Ambrose was very professional, personable, and thorough. They rest of the staff was great as well.
Feb 15, 2023
My appointment today was scheduled within minutes of stopping by the Verrado location. I was dealing with an allergy symptoms, specifically my right eye. Swelling, redness, itchy and draining for 3 days, I was miserable. Likely due to using mesquite to smoke a brisket for the Super Bowl. Excellent service and grateful for getting me in at the Avondale location. Thank you to all the staff at both locations. In less than 24 hours my right has improved significantly.
Feb 15, 2023
The staff, from Fernanda, to schedule my appointment to Crystal, who guided me through all the routine eye tests, were very knowledgeable & courteous. Dr. Lee, is one of the best physicians I have encountered through my decades of eye care & through my latest decade, feel confident in his expertise to provide me with my best vision possible. I have & continue to recommend him to friends, my (family members are out of state).
Feb 10, 2023
I have been a patient at Vision Wellness fir 5 years and have been extremely happy with services. Dr Ambrose is awesome and upfront with my care.
Feb 10, 2023
Dr Ambrose is an amazing Dr. He has great chair side manners and is very precise and clear when explaining the best eye care to fit your daily lifestyle. I do recommend him to everyone I know. He is an excellent optometrist.
Feb 8, 2023
The office staff were hospitable, Dr. Lee took the time to explain my digital images and talk me through some possible changes in my vision as I get older. Looking for new frames is always a chore but the process was quick and painless and the staff member helping knew his "stuff".
Feb 8, 2023
The office is pleasant, the staff personable and the doctor and assistants were easy to talk with and seemed skilled. The optician was great help and able to deal with our humor.
Feb 7, 2023
Dr was very rude, very rushed and my daughter felt like she couldn’t take time to choose what options to give when asked during the exam.
Feb 6, 2023
Front desk down to doctors were down to earth nice staff and great doctor explained everything thearly. Thanks guys 😃
Feb 3, 2023
The doctor was great explained everything. The gentleman that assisted me with the choosing of my glasses was very helpful.
Jan 29, 2023
It was fine but I wasn't happy that the price went up on one of the eye exam process. Other than that things went down smooth.
Jan 23, 2023
I have been going to this practice for over 10 years. The support and optical staff is great. Doctor Lee is the best. He takes the time to listen to his patients. If you have any questions or concerns you can always reach out to this office.
Jan 20, 2023
Great and informative services. Great staff as well
Jan 13, 2023
Great experience , thank you Dr. Ambrose for your help.
Jan 12, 2023
Everyone is very pleasant and professional. I promptly received service.
Jan 12, 2023
Great service , staff is very friendly. The Dr is very thorough in his exam and explaining everything to you.
Jan 5, 2023
Great experience from the minute I walked in. Staff & Dr. Lee were quick & efficient.
Dec 30, 2022
Great customer service. Ill definitely be recommending Vision Wellness to my family and friends
Dec 29, 2022
The employees were nice and keeping up on cleanliness in between patients.
Dec 25, 2022
The staff is friendly, engaging and very helpful. Dr. Lee is the best, very honest, compassionate and caring. He has helped me stay ahead of my eye care.
Dec 23, 2022
The Vision Wellness office staff is friendly, helpful and professional. Very welcoming environment. The equipment is carefully sanitized before each use. Dr Lee answers all my questions and addresses all my concerns.
Dec 23, 2022
Very nice people that were here from start to finish
Dec 22, 2022
Dr. Lee and his team are always pleasant and friendly. I appreciate you all. Thank you.
Dec 14, 2022
This place is so update to on vision technology. So well spoken when it comes to the task. Front desk is friendly and the environment is peaceful and trustworthy.
Dec 13, 2022
Everyone was so nice and so very helpful.
Dec 9, 2022
Friendly atmosphere, helpful staff. Not the most expensive.
Dec 8, 2022
Efficient and courteous staff, and Dr Ambrose was wonderful. He was patient in trying different possibilities for correcting my vision, and explained what the scans showed regarding my vision issues.
Dec 7, 2022
My appointment, for Dec. 5, had not been recorded, but Dr Ambrose fit me in to his schedule. I very much appreciated this. THANK YOU
Dec 7, 2022
Vision Wellness always takes care of me when there. They are very professional and knowledgeable and customer service is super.
Dec 5, 2022
Dr. Ambrose explained everything to me perfectly and i felt extremely comfortable with his explanations and ensured I'd understood.
Dec 2, 2022
The staff is wonderful, they are very nice an friendly.
Dec 1, 2022
Timely, thorough, efficient
Nov 21, 2022
Dr. Lee is the best ! Ask questions and explains everything
Nov 18, 2022
I have the utmost respect for Dr Lee’s efficiency and professionalism.
Nov 18, 2022
Very friendly, caring and I liked the eye doctor side manner excellent. Over all I liked the place.
Nov 17, 2022
Excellent service. From the front desk to the Dr.’s detailed explanation, all was great!
Nov 17, 2022
This is the only place that can get my eyes to see true!!! I have a prism in my lens and they need to be set properly to see properly. Top notch clinic
Nov 16, 2022
The Dr is very attentive and explains in detail!
Nov 14, 2022
The assisting staff as well as the doctor we’re all super helpful and very friendly. My 5 year old son did very well during his exam with the encouragement good attitude of the staff. Very excited to continue coming here
Nov 14, 2022
Doc was awesome. Very thorough.
Nov 12, 2022
I would have appreciated it if Dr Lee had told me when Medicare Would pay for cataract surgery
Nov 12, 2022
Very well pleased with the service and doc was very thorough. Short wait as well.
Nov 11, 2022
I have always had wonderful appointments and experiences.
Nov 11, 2022
Everyone was very nice and helpful.
Nov 10, 2022
I always find Dr. Ambrose very professional, and he takes the time to explain what he sees and answer any questions. Courteous, professional staff.
Nov 9, 2022
I had a great first experience at Vision Wellness. Everyone was very nice and friendly. I felt welcomed and everything was explained to me. Prices were also very reasonable which surprised me. Look forward to my next exam!
Nov 7, 2022
I'd like to compliment the staff of Vision Wellness, especially Dr. Adam Lee for the excellent and professional service they have been providing to my vision needs. They are highly professional, kind, friendly and evidently very knowledgeable of their fields of professions. I will not hesitate to recommend Vision Wellness to others. Thank you again - Roberto
Nov 4, 2022
I had contact with 4 different employees including Dr. Ambrose. All very professional and informative. I felt that I was getting the best service for any industry. Even though I live closer to the Verrado office, I will travel back to Avondale.
Nov 3, 2022
Everyone was very professional- the wait was short and all of my questions were answered. Thank You
Nov 2, 2022
Dr Adam Lee is great! Thorough, knowledgeable and personable.
Nov 2, 2022
Staff is friendly and Dr. Lee is awesome.
Oct 31, 2022
I appreciated Ryan Ambrose giving me options for contact choices. He explained how the process worked and how we could proceed. He was also upfront about the costs. All the other staff was friendly. This is a good place to take care of your vision needs.
Oct 28, 2022
Why wouldn't I. great service and very timely once in the facility. The staff is very friendly and makes you feel like you are their sole attention.
Oct 28, 2022
Clean and efficent personnel staff at the Avondale office
Oct 27, 2022
The entire staff was awesome. Highly recommended!
Oct 26, 2022
I truly had a wonderful experience, everyone was so nice to me, they got the time to help me and explained everything, thank you so much.
Oct 19, 2022
Great service!!! I have been coming for 20 years
Oct 14, 2022
Little waiting time, courteous staff
Sep 26, 2022
The Doctor and nurses are great! Very personable and enjoyable to work with, however the staff at the front desk and who answer the phone seem put off and less than friendly. Also, Jason who helped me with glasses was very personable and knowledgeable. Extremely helpful. But the pricing for the frames and glasses is over 100% more expensive than you can find for the same frames and similar lenses with just minimal searching.
Sep 23, 2022
I received excellent service and care; I appreciated the assistance in selecting my glasses.
Sep 21, 2022
When getting my yearly eye exam, I feel it is done thoroughly.
Sep 21, 2022
Always very kind and helpful when I take my son in to get his eyes checked and pick out new glasses.
Sep 20, 2022
Love this Office. Been a patient for over 10yrs. Friendly and easy in and out.
Sep 15, 2022
Dr Ambrose and all of the staff are outstanding. I could not be more pleased with the services rendered.
Sep 15, 2022
Felt welcomed the second I walked inside. Staff is amazing very and knowledgeable. Answered all my questions and never felt hurried. Great place. Let's not forget the Dr. is very Professional and very down to earth makes sure you understand everything he's doing talks to you like a friend.
Sep 13, 2022
Everyone is friendly and love Dr. Lee. Actually listens to what you have to say.
Sep 13, 2022
Doctor provided good care. Felt that the optometrist was a bit abrupt and while she had definitive opinions, she did not provide reasons until asked. Also, rather than being offered various options for my lenses as I have been in past years at various other places, such as whether or not to add anti-glare and anti-scratch coating, etc. She simply presented me with a total and no explanation or breakdown for how she arrived at that figure. I was tired and hatching a migraine by that time, especially with the strong perfume odor in the facility, and so I made a rushed decision on my frame which conformed to the optometrist's recommendation. I should have left and come back later to choose frames, but did not. I do not feel comfortable in my new glasses and contacted Vision Wellness on-line a week ago to ask what the return policy is, as I did not find it in writing on any receipt or any other document I received. I have only received an acknowledgement of receipt of my inquiry, but am still waiting to be furnished with the return policy.
Sep 8, 2022
Staff was amazing, helped out with all my needs
Aug 30, 2022
Good experience as always! Terrific staff
Aug 26, 2022
Very professional, friendly staff, great service, doctor is amazing he explains everything very well and very informative always.
Aug 26, 2022
All employees with outstanding people skills
Aug 25, 2022
Doctor and staff weee awesome
Aug 25, 2022
I have been going to Vision Wellness and working mostly with Dr. Lee for over ten years and have always been treating as a valued patient. Everybody is always courteous, friendly, knowledgeable and professional. They have a wide variety of glasses and lenses to choose from and are very reasonable price wise.
Aug 24, 2022
Friendly and helpful staff.
Aug 24, 2022
Ryan is super excellent and is so friendly and explains all tests results so that you completely understand the results.
Aug 10, 2022
Frames are priced too high.
Aug 4, 2022
Fast and efficient. Had an appointment the same day and was well taken care off.
Aug 4, 2022
Staff very knowledgeable and inviting, great customer service, up to date technology, and nice selection of brands
Jul 28, 2022
Vision Wellness made my family's appointment a breeze! From the staff to the Dr., we all felt very pleased with the services received.
Jul 27, 2022
Staff was friendly, professional, and knowledgeable
Jul 12, 2022
Thanks for getting me in on time. So often I am on time and my appointment is 30 minutes late. Staff was great.
Jul 9, 2022
I luv and trust Dr Lee. He is the best
Jul 8, 2022
Very informative eye exam. Best I’ve ever had.
Jul 6, 2022
I have had a lot of anxiety about my eyes. Dr. Ambrose explained my eye conditions in a way I totally could understand. My care from the receptionist, to the Dr., to picking out my eye glasses was a great experience. Thank you so much.
Jul 5, 2022
Office staff is wonderful as well as Dr. Lee.
Jun 25, 2022
Everything g about being g there yesterday was a very good day. In and out. Thank you all.
Jun 25, 2022
Thorough examination by wonderful optometrist who was very attentive to my special needs. (I have had eight eye surgeries. All the other staff were friendly and very competent. Overall just a wonderful experience.
Jun 23, 2022
The staff was very helpful with time and Answered questions. Did not utilize the optical sectioned on this visit
Jun 22, 2022
Really appreciated the time Jason spent with me selecting prescription sunglasses Plus they arrived in less than a week
Jun 22, 2022
Se. Ambrose was very friendly and thorough in explaining the results to our eye exams. He took the time to answer our questions and concerns. The office staff were friendly. The optical technician was professional and outgoing.
Jun 22, 2022
Everyone so very nice, welcoming & knowledgeable! I did buy some glasses but def may need more style in frames for reading glasses not more sunglasses. Lol loved this place tho!!
Jun 21, 2022
Awesome clinic and customer service. The staff is respectful and friendly.
Jun 21, 2022
Dr Ambrose is THE BEST. The office was so busy yet he took the time to answer every question Dillan had. Trust me he had a lot!
Jun 17, 2022
Very friendly and helpful staff!
Jun 15, 2022
Staff was informative about my insurance and broke down how my charges worked and what I had to pay and why.
Jun 14, 2022
Staff is friendly and very helpful. Ive been going here for 4 years now and I love it.
Jun 10, 2022
On time, courteous, professional and welcoming, everyone great attitude.
Jun 8, 2022
My apart was a nine 930 I got in I was taken care of and the other doctor was very nice he explained everything to me in layman terms I understood exactly what he said I appreciate it had my doctor send a prescription over to where I could buy glasses and I got them I haven’t received them yet but it takes about a week so I’m waiting but otherwise than that it was a very nice experience and I refer anybody to them they were very nice and very very appreciate it no thank you so much
Jun 5, 2022
Everyone there was very nice. The Doctor explained everything so you could understand. Very nice experience.
Jun 2, 2022
I was seen quickly. The dr was very knowledgeable and listened to my every concern. He was very thorough and explained everything to me so I left very happy with their service.
Jun 1, 2022
Fast service and professional
May 30, 2022
Dr Ambrose is awesome 🤩. Excelente 👍
May 30, 2022
Fast friendly professional
May 26, 2022
I love this location The entire staff is super friendly and knowledgeable, from the receptionist to the person that helps you pick your frame.
May 24, 2022
Organized and friendly office staff. Dr. Ambrose is very kind and thorough.
May 19, 2022
I called to make an appointment because I hadn’t been there in about 18 months. I was able to schedule an appointment for just over a week later. They are very friendly and professional. Dr. Adam Lee is very thorough, asks a lot of questions, does a great job. Our entire family uses their services. I highly recommend them.
May 13, 2022
Great practice! Awesome service; couldn't have asked for friendlier or more generous care. The doctor was professional and meticulous. Highly recommend!
May 13, 2022
All staff were very professional and welcoming. They ask you questions and actually listen to you, unkike orher places where staff seem to follow a script. They have nice, modern and clean facilities. Regarding price, although I have insurance I saved $10 compared to what I used to pay at another place for a contact's fitting. Definitely, I found a better eye doctor/office.
May 10, 2022
Everyone was very friendly, capable, and concerned about my needs.
May 9, 2022
Dr. Lee and his staff are very thorough and professional. My questions are answered in a complete manner, I don't feel rushed during the visit.
May 7, 2022
The staff are always friendly and helpful. Dr. Ambrose is professional, friendly and knowledgeable. My family has been coming here for years and will continue.
Apr 26, 2022
Very professional, patient and caring staff and doctors. Thorough exams and courteous help finding what you need. Our insurance changed for a couple years we missed really being able to come to them. Now we’re back and love it! Thank you Vision Wellness
Apr 22, 2022
Very helpful well explained
Apr 19, 2022
Fast, easy and very respectful
Apr 15, 2022
I already recommended you to a coworker today.
Apr 14, 2022
Everyone was very courteous and friendly. Not so much of an assembly line as a friendly business. Let everyone know I was hard of hearing and every one accommodated me accordingly and professionally. No long wait either.
Apr 13, 2022
Great company, everyone is helpful and efficient.
Apr 13, 2022
Very professional, always able to repair my glasses & dr gave me good explanation of my eye exam.
Apr 11, 2022
Excellent service everyone was super friendly and would like to thank Jodi personally for her assistance she’s a very approachable worker with high expectations.
Apr 5, 2022
Awesome service. I appreciate the time the doctor explain what he seen in the photos of my eyes.
Mar 31, 2022
Dr. Ambrose was amazing at explaining my condition, and very thorough as well. He was also great with my 9 year old son. I highly recommend him and Vision Wellness!
Mar 25, 2022
I have always had great service and referrals from Dr. Lee. However, my visit yesterday for an eye injury exceeded my expectations for his service. After a thorough examination and explanation of what was happening in my left eye, Dr. Lee provided a treatment plan. I left with the knowledge and understanding that my injury would heal completely.
Mar 25, 2022
Able to get a same day appointment, essential for the pain I was experiencing. Which was diagnosed as iritis.
Mar 25, 2022
Staff spelled my name wrong and despite me advising them it is still spelled wrong in this message. Check in clerk was not very receptive when asked if I could have a case for contacts and never offered one.
Mar 24, 2022
Office staff is so friendly. Nice office with a large variety of glasses to choose from. Dr Ambrose is great! Takes his time and explains everything, very thorough!
Mar 22, 2022
I do like this office personal are always friendly and the Dr who helped me is very professional and gave me options for my treatment. I definitely recommend it.
Mar 18, 2022
Technician and Doctor were very thorough and answered all the questions I had about my vision
Mar 17, 2022
The staff and my doctor are very caring and will give you detailed explainations of each of the eye tests.
Mar 16, 2022
Very clean, everyone is very friendly and great service
Mar 14, 2022
Dr was very knowledgeable and friendly Sales staff was very friendly and enjoyable to work with
Mar 5, 2022
Great experience here. The customer service was awesome and the staff here are very professional. They are also fast at getting you in and out with detailed information.
Mar 4, 2022
Very professional and thorough
Mar 2, 2022
This office is fantastic. I will recommend them to everyone. Great customer service, fast, efficient and took care of me.
Mar 2, 2022
Excellent professional staff and doctor
Feb 24, 2022
Dr. Ambrose is hands down one of the most patient optometrists I have ever had. Truly takes his time to ensure you are getting the absolute best prescription needed. Took me to the age of 35 to figure out when flipping through lenses, which one is better 1 or 2? That there is a 3rd option of neither/same. Lol. Thanks Dr Ambrose.
Feb 16, 2022
Dr was great and very professional, came in early to assess me because I arrived early to the practice myself.
Feb 10, 2022
Overall it was a productive visit and staff are friendly and professional and Dr Lee was very thorough and did not try to sell anything extra that seems to happen a lot in this industry
Feb 9, 2022
Always made to feel welcome there- I arrived an hour early yesterday and they took me in right away- Thanks to everyone that made it work. I appreciated it!
Feb 8, 2022
Process was quick, everything explained in detail, staff was pleasant as well.
Feb 8, 2022
Very welcoming, friendly, comfortable atmosphere, didn't feel rushed, doctor was very thorough and took time to explain things and answer questions.
Feb 5, 2022
Everyone was very prompt and professional. Plus personal
Feb 3, 2022
Very personable staff. This was my first visit to Vision Wellness and I was happy I chose them. My exam was quick and easy.
Jan 29, 2022
Very professional friendly and explained everything
Jan 21, 2022
Staff is always courteous and professional
Jan 21, 2022
I appreciate Dr Lee's thorough exams and appreciate that he listens to any problems and questions I have, and will address all of them.
Jan 20, 2022
As new patients, this was our first time there. Scheduling was easy and the experience was very positive. Everyone was courteous and professional.
Jan 18, 2022
Reception to this office was great. I am a new patient and I would recommend this office to everyone. Very professional and the OD--was GREAT
Jan 10, 2022
Long standing client. Very professional services and care!
Jan 5, 2022
Dr. Ambrose is very thorough in his examination. He takes time to listen to my needs and concerns and explains things in a manner in which I can comprehend. He is very congenial.
Dec 24, 2021
Dr. Ambrose and his team were pretty amazing. They listened and answered all my questions. Dr. Ambrose was very thorough and explained everything about my prescription. Office staff was very nice and accommodating.
Dec 22, 2021
The staff is awesome they treated me very well, they showed me that they really do care about my needs. I’m glad I went to them they are way better than nationwide by far.
Dec 18, 2021
Most pleasant people.very courteous, prompt, and attentive. Outstanding customer service from walking in to check in to having various eye tests, seeing the optometrist to walking out the door
Dec 7, 2021
This is how it should be to go to a doctor!! I walked in at my appointment time, they took me back immediately, doctor followed immediately behind, doctor explained everything, asked for questions and on I went!! What a refreshing experience to visit a doctor that values you and your time!! I was in and out the door in 30 minutes! Staff was friendly, polite and helpful!! I can't say enough how great this was!! Thank you!!
Dec 7, 2021
I was so impressed with everyone from the receptionist to the doctor at this Vision Center. I have had a lot of eye problems and Dr. Lee spent an enormous amount of time working to help improve my vision. I would hightly recommend him!
Dec 1, 2021
Dr.s Ambrose/Lee/and Hirstein staff are awesome. From the front desk to Jody the Optician, they are all very helpful and professional. I saw Dr Ambrose today for my annual eye exam. One of my eyes is very complicated and has gone through multiple surgeries but Dr. Ambrose took the time to explain the current condition of my eye and the possibilities in the future. I have never had such a thorough eye exam ever. I appreciate his attention to detail and foresight in possibly referring me to a retina specialist if needed. I will definitely be a continued customer of Vision Wellness. They have the most up-to-date eye examination equipment which was able to detect that I can receive a much more efficient pair of eyeglasses than the ones I am currently in. I am looking forward to getting my new glasses. Thank you very much Dr. Ambrose and staff.
Dec 1, 2021
I always have a good experience for my appointments. I’m called in a timely manner and the tech and doctors are nice and very thorough for the exam.
Nov 22, 2021
Very professional and thorough. Easy to get appointment and was seen as scheduled.
Nov 19, 2021
Maybe have staff available at eyeglass store after eye visit to say when good time would be to look for new Eye glasses/sun glasses.
Nov 16, 2021
Very courteous staff. Doctor was very helpful and took time to Explain everything. Thank you
Nov 15, 2021
Dr. Ambrose is great. He is very knowledgeable and answered all my questions.
Nov 11, 2021
The staff are friendly, courteous, and professional. Equipment is modern and patient-friendly. Dr. Ambrose takes the time to take the patient through the eye exam process and explain all the details and answer all my questions.
Nov 7, 2021
The most Professional people I have the pleasure to deal with in a long time, Want to thank Dr Ambrose again for returning my after hour call.
Nov 5, 2021
All the staff is very Professional and most courteous. everyone at Vision Wellness makes you feel like you are their most important patient. The Optometrist takes the time to show you your results and explain what it means to you , not just tell what you need to do. BIG DIFFERENCE! Try Vision Wellness, You'll be impressed!
Nov 4, 2021
As always a very good experience. Thank you.
Nov 3, 2021
Easy to schedule appointment. Appointment was on time. Everyone was efficient
Nov 2, 2021
I was very happy with my appointment with Vision Wellness. Outstanding customer service. Very good Doctors amd first rate exam. All very quickly and efficiently.
Oct 29, 2021
It's always nice coming into this office. Everyone is knowledgeable, pleasant and professional. The doctor explains everything he is doing and answers all questions. You never feel hurried. The only thing I would recommend is a larger selection of frames.
Oct 27, 2021
Great service and complete eye exam went well. I am very happy having found Vision Wellness. The staff was friendly as well as the provider. I have never had such a through eye exam and feel confident in the medical information received.
Oct 27, 2021
Awesome staff! Very friendly and knowledgeable!]
Oct 26, 2021
Professional and nice to work with
Oct 25, 2021
Examination was very complete. Discussion of results was excellent.
Oct 20, 2021
People there are very pleasant and willing to work with me.
Oct 20, 2021
I’ve been going to Dr. Lee for over ten years and he is an amazing doctor. I always refer my friends and family to him.
Oct 15, 2021
Very easy process and very one was pleasant . Had an appointment and didn’t have to wait
Oct 14, 2021
The service is top notch! Everyone is so nice. And you always give me choices with the price. And everything is clean!
Oct 4, 2021
The Doctor is amazing . Very personable and engaging. The staff now is a huge improvement since my last visit, super friendly and accommodating . I am glad I made the switch to this office and provider .
Sep 30, 2021
Very friendly staff and Doctors. Have used vision wellness for the last 8 years without any issues. Highly recommend them.
Sep 26, 2021
Wonderful people who know exactly what they're doing.
Sep 24, 2021
Really like Dr. Ambrose! Super nice, and does an excellent job explaining your eye health.
Sep 15, 2021
Thorough Eye exam, Doctor and staff friendly.
Sep 14, 2021
Everyone in the office were very friendly and professional. Dr. Ambrose is the best.
Sep 9, 2021
I've been a patient of Dr Lee at both of his offices for approximately 6 years now. It's not possible to get better care anywhere. He's totally dedicated to me and my conditions as a patient and as a person. I'm so thankful that I found him. Likewise, everyone I've dealt with in both offices has been friendly, professional, gracious and helpful.
Aug 25, 2021
We’ve been going to this location for years. I love the new renovation and also the employees are super nice.
Aug 19, 2021
Love the renovation and also the new employees!
Aug 19, 2021
Easy to schedule and friendly staff. Doctor was prompt with appt time
Aug 19, 2021
I see Dr Lee and he has been nothing but friendly, knowledgeable and professional every time I am there. The staff working there are also friendly, courteous etc. Wouldn't hesitate to recommend Vision Wellness to all my friends -if I had any :-)
Aug 18, 2021
The receptionists are always rude, I’ve been going here for about three years and every time they have a bitter attitude or act like you’re not there. The doctors themselves are always lovely, but as far as the front desk whoever is hiring them is awful at picking them out.
Aug 18, 2021
Great customer services, friendly staff, and very helpful overall. This location had a wonderful ambiance, definitely coming back.
Aug 13, 2021
Man…where do I begin? I use to go here and it was out of habit and felt some of the staff were unhappy to have customers. It was night and day this past visit. The receptionist was welcoming, kind and had some urgency in her to get things done fast and correct. The lady who did the testing was also very nice and warming.
Aug 13, 2021
Quick easy and to the point and gave me options for my glasses
Aug 5, 2021
Vision Wellness is the best! Dr Ryan Ambrose O.D. Is an outstanding eye doctor. He is so caring and personable and explains everything he does with your exam so that you completely understand what has been done.
Aug 4, 2021
The Provider was very helpful.
Jul 30, 2021
Friendship staff, easy to make appts, dr very patient and takes time to explain and answer questions
Jul 29, 2021
Dr Ambrose is very professional and easy to talk to
Jul 26, 2021
We only recently moved to Phoenix (Goodyear) and tried Vision Wellness based on the recommendation of our daughter who has lived here for several years. Very happy with what we experienced and happy to be clients.
Jul 23, 2021
From the first phone call to the first impressions at the office EVERYONE was super friendly. Thank you Jodi for picking out the perfect frames 😉
Jul 21, 2021
The staff was courteous and competent. Dr. Lee was helpful and encouraging.
Jul 19, 2021
Great, friendly, timely, informative
Jul 16, 2021
Best experience with eye exam and glasses fitting I've had in years and years!
Jul 10, 2021
I cannot say enough good things about Dr. Ryan Ambrose, he takes as much time as needed to explain what the issues are and treatment options, and actually listens to all my concerns. His staff was excellent and very attentive to my needs.
Jul 9, 2021
Dr Lee has continued to take care of my vision providing me excellent care and interest in my eyesight.
Jul 9, 2021
The office staff was efficient. Our Dr.’s assistant Carrie, was professional & knowledgeable & friendly. As always Dr. Adam Lee, was excellent, answering questions & giving us 5 ⭐️ service. I have already ready recommended him to friends, the Connelly’s & Lukos’, both are very pleased with his expertise.
Jul 9, 2021
It was my son's first time and he felt very comfortable. Thank you as always
Jul 8, 2021
I have never seen a doctors office that was as disorganized as this one. I was called the evening before my appointment and was told that my appointment was being moved from the Verrado location to the Avondale location and that my appointment would be at 8:00am. I show up at 8:00 and no one is there. No one arrived until 8:20. Then after I checked in, I waited another 30 minutes for them to call me. While the technician was doing my readings and measurements, she was talking with her coworker; meanwhile she's not paying attention to the fact that she is jamming her machine into my nose. Then when they get me into the exam room, neither her or the doctor can figure out how to make the letters display the correct way. So my entire exam was conducted with backwards letters.
Jul 2, 2021
Dr. Lee is an excellent doctor who is personable and attentive.
Jul 2, 2021
Your people are very nice and I will tell everyone that needs your care.
Jun 25, 2021
Dr. Ambrose is terrific. Front office staff are friendly, helpful and courteous. I would prefer a larger selection on frames but you don’t have to get your glasses made there.
Jun 23, 2021
I have been going to Vision Wellness for many years. The staff as well as the doctors are wonderful and caring. Sometimes you do have to wait to see the doctors but I try to remember that they are rendering excellent care to all the patients. And sometimes that takes longer than your appointment time. I wouldn't go any place else for treatment.
Jun 19, 2021
Vision Wellness is the best! The entire staff is friendly, helpful and knowledgeable. I highly recommend them.
Jun 18, 2021
The Dr was fantastic, but I felt the front desk staff wasn't the most friendly or patient.
Jun 18, 2021
is very nice your personal all the time
Jun 16, 2021
Nice and clean office :) doctor and staff were helpful, nice, and courteous!
Jun 15, 2021
I was very impressed with my recent experience with Vision Wellness. Everyone is courteous and helpful. I received excellent service and I will highly recommend their team.
Jun 11, 2021
I was a new patient and I was very pleased with the staff and with Ryan Ambrose O.D. Everything was explained to me I highly recommend my friends and family . Thank you
Jun 10, 2021
Excellent customer service and selection of glasses.
Jun 5, 2021
Very nice office. Friendly staff and amazingly clean office. They take your time and really listen to your concerns.
May 28, 2021
Very friendly and did not have to wait!
May 28, 2021
Friendly staff and they’re funny lol
May 15, 2021
Dr. Lee is amazing! So knowledgeable and analytical regarding eye issues. He gives me more information than specialists I’ve gone to.
May 14, 2021
I cannot say enough good things about Dr. Ryan Ambrose! He takes real time to explain what the issues are and treatment options, and actually listens.
May 10, 2021
Very professional and great service! The office is in a convenient location, the staff was helpful and accommodating, I loved the variety of frames to chose from!
May 1, 2021
Vision Wellness has been my vision care provider for a number of years, and I continue to use them due to their expertise and professionalism. They employ the latest technology so I am confident that I am receiving the best possible care.
Apr 30, 2021
I just love this office. The staff and doctor where very knowledgable, friendly, informative, educational and an all around awesome experience. I will be bringing my entire family!!!
Apr 28, 2021
Best eye glass center in Phoenix/Avondale!!!
Apr 24, 2021
Very professional . Runs on time and no waiting.
Apr 21, 2021
I have been having my vision checked for several years at this location and every year it has been great
Apr 16, 2021
excellent visit, My eye hasn't felt this good in a year. Thank you so much..
Apr 14, 2021
Very welcoming, courteous, knowledgable and fast workers at the front desk. Smooth flowing system that gets you through the entire process in about 30 minutes. At this time I didn't need new glasses so I can't comment in that process. I will return for future exams.
Mar 31, 2021
Thanks for getting me in and arranging emergent laser surgery for my torn retina. Adam and the staff rock.
Mar 29, 2021
Great staff all of the staff is very friendly and welcoming
Mar 24, 2021
I have been coming to you for many years and you have taken the best care of me that any vision care Doctor ever has. Thank you so much!
Mar 24, 2021
I have been coming here for years. The staff and optometrists have changed throughout the years but the current optometrist, Dr. Ambrose,is amazing. Listens to your issues, provides simple solutions, explains thoroughly and provides amazing eye care.
Mar 24, 2021
The staff here are always very friendly and helpful. They are fast and professional highly recommend this eye care center.
Mar 22, 2021
The staff was pleasant and polite.
Mar 19, 2021
I only have one suggestion, and that would be to remind staff to keep the personal conversations to themselves. Clients would prefer not to hear conversations going back-n-forth. I prefer the lobby is quiet as I wait to be called in. Thank you.
Mar 19, 2021
Everyone Is very friendly, and got seen pretty quickly after arriving. They make sure everything is sanitized and clean by wiping everything down in front of you before it is used on you. A very quick and pleasant experience!
Mar 19, 2021
Pleasant experience. Competent people.
Mar 17, 2021
Dr Ambrose never makes us feel rushed. He answers all of our questions and explains in terms we understand about the examination. Most important he listens. Office staff is pleasant and his new digs are awesome!
Mar 7, 2021
I have been to both locations. Always very nice staff and great selections. Dr. Lee is awesome.
Feb 26, 2021
Dr Lee was able to help restored my left eye, of which it was as if l won't be able to see with my left eye again. With Doctor Lee's referral to a specialist.,l am able to see again. I am very grateful to the team.
Feb 26, 2021
Really fast and friendly service. Used to go to another spot in the west valley. But I would make an appointment and not being seeing until at least 20 minutes later after my set schedule.
Feb 24, 2021
Dr Ryan Ambrose is great! He did a thorough exam and explained everything in layman words. He has excellent interpersonal skills and examined the back of my eye with a tool that doesn’t require pupil dilation, which was such a relief. This was the most pleasant eye exam ever! I highly recommend Dr Ambrose!
Feb 22, 2021
Very welcoming and friendly staff.
Feb 19, 2021
Extremely professional and courteous staff. The doc was extremely easy to talk with and answered all of my questions in terms I could easily understand. Never once felt like I was being ushered in and out would highly recommend.
Feb 16, 2021
Price is a bit high. Thought the insurance would have covered more.
Feb 12, 2021
There’s only one location open... that’s not the issue. The problem was when I called in to ask about the address, the lady on the phone was kind of rude saying, “that’s why we told you vision wellness verrado” . I didn’t want to argue seeing as I was already going to be late. When I scheduled the appointment, the address was never offered. The last time I was in the office was 2 years prior. Also, I received my email confirmation where it stated Avondale location. The whole experience just felt like we were bothering the office staff for being there. I will be looking into a different company next year. The doctor however, was great. Very kind, and even though I was late, he still squeezed me in, having never needed glasses, he explained everything very well.
Feb 9, 2021
Everyone is always so friendly and welcoming. We are always treated with respect.
Feb 5, 2021
This was our first visit. Everybody was professional. My wife and I felt welcomed.
Feb 4, 2021
I have never had a problem with any of the staff, I always wait for to long. I have never been to one appointment when i have been seen on time. Yesterday it 35 min past my appointment time before being seen.
Feb 2, 2021
Your office is one-off the best I’ve been too
Jan 26, 2021
Staff was friendly and attentive
Jan 21, 2021
I was able to get an appointment the same day, the wait time was a bit long but not overly so
Jan 6, 2021
Dr and staff were very nice and helpful.
Jan 3, 2021
Always happy with the service and the friendliness = Thank you!! Good luck with the renovation!!
Dec 31, 2020
I absolutely loved the Dr, clinic staff, & the front desk staff. I rose into issues when selecting my glasses. I was not shown the glasses that would have been 100% covered until after I told my husband they didn't have any- he was being help by someone else. I was not given an itemized receipt of what I actually purchased, yet my husband was. When I asked about getting my prescription (after paying over $300- again without knowing what I actually paid for), I was told it wasn't available.
Dec 18, 2020
I keep coming back for the service here.
Dec 3, 2020
Was in and out quickly! Doctor and receptionists are always very nice and professional. Would not recommend anywhere else but here!
Nov 24, 2020
Great service, Dr. explain every little detail of what exam he is doing, I have PTSD, chronic pain and anxiety, Dr. understood my issues. 10 + to the staff. To
Nov 24, 2020
I had a great experience during my eye exam. Everyone was pleasant and professional and I was seen right away. I really appreciate Karen’s help with looking up my employee safety glass benefits, she was super friendly and very helpful.
Nov 24, 2020
The entire staff is amazing! They all go above and beyond to make you feel safe and they are so thorough, patient and kind! Love it here I can’t wait to get my glasses!
Nov 23, 2020
Extremely friendly staff. The doctor was thorough, informative, and quick. No attempt to update. Everyone listened to my needs and concerns.
Nov 19, 2020
Dr Ambrose went out of his way to resolve my vision issues. Will alwaya have Vision Wellness as my eye Doctor. Thank you very much.
Nov 18, 2020
I’ve been a patient at vision wellness for many years, love the docs here they always provide great service. Dr. Ambrose is such a good doctor he explains everything to you so you understand, I appreciate him taking the time. The lady at the glasses counter was so helpful in helping me chose the right frames.
Nov 17, 2020
The Dr was great but your glasses are way too expensive
Nov 10, 2020
Have been a client of yours for 3 years or close to. Never before had any issues Dr. Lee was always professional no difference on this visit. Till I went out to have my eye glasses adjusted a staff came out looked at me said your glasses are fine didn't even looked at them. Returned to the exam room Dr. LEE Comes back in all in a rush walks out to the reception desk gave me a copy if the Prescription my wife still needed to pick her glasses. Felt that may have been rushed out or a bother to the staff? Did asked Dr. Lee was I bothering him because he was just rushing me out. He turned his back and walked away. This as a result of your staff that didn't even bother to look at my glasses. For the records looks are deceiving.
Nov 5, 2020
I appreciate it when the practice is on time. The exam and explanation of my entire eye health was thorough in every way. Choosing the eye ware was easy and my benefits and costs were explained to me on detail. Very nice office, physician and staff. Thank you.
Nov 5, 2020
Great service. Knowledgeable staff. Felt very confident in the results from my exam. Will be back
Nov 5, 2020
Fast, friendly and so informative
Nov 3, 2020
I am a huge fan of Ryan Ambrose, I have special needs and I find him informative and caring.
Oct 29, 2020
I would like to say thank you Dr. Ambrose and your team. My visits are always pleasant from start to finish and I love the time and effort that you all take to make me feel comfortable and important. My eye health matters and you all make sure that I always feel that way. Continue to do the amazing job that you all have always done. The passion for the work that you do is very evident and greatly appreciated.
Oct 28, 2020
Very great service from staff and doctor. They were informative regarding my questions and provided me with information I wasn’t aware of. Thanks
Oct 23, 2020
Friendly and very.informative I would recommend to anybody.
Oct 21, 2020
I was very impressed with my first visit to Vision Wellness. The staff and Dr. Ambrose were all very pleasant & professional. I was impressed with their use of the latest “optos” technology, eliminating the need for dilation and gaining so much more information about the heath of the eyes.
Oct 21, 2020
Courteous. Professional very helpful
Oct 16, 2020
Been going here for years and always a pleasant experience. Doctor's are great.
Oct 16, 2020
Everyone was was very friendly, polite and professional. Dr Ambrose explained everything thoroughly and made me feel comfortable and reassured. This is the way a medical office should function. Clean, friendly, professional and competent!
Oct 13, 2020
Great experience, fun even lol. Dr is very thorough he took the time to explain side by side comparison of my eyes. Staff was friendly and fast.
Oct 12, 2020
Very polite, helpful and professional.
Oct 12, 2020
The doctor is great! In professional manner explains everything and advised you what kind of eye drops you have to use.
Oct 12, 2020
Knowledgeable, skilled, receptive, and encouraging staff. From the moment I walked in even though I was late the entire staff took care of me and let me know what was going on every step of the way.
Oct 11, 2020
Dr. Ambrose is wonderful, he was kind and informative. I do want to mention however one of the front desk girls refused to wear a mask and when she did have it on, it was under her chin. It's vital in times like this staff follow set rules and enforce them. During my visit not only did one of the receptionist not wear a mask, but they allowed another customer to walk around without one.
Oct 1, 2020
They allows done me right
Sep 24, 2020
Doctor took his time with me and explained everything
Sep 23, 2020
Have gone here for years. Very nice and thorough
Sep 22, 2020
Very good customer service
Sep 18, 2020
Services and staff top notch. Courteous, very professional and accommodating.
Sep 18, 2020
Dr lee, is a very caring doctor. He spent the time with me to go over the whole situation with my eyes. I do appreciate that. I have a very hard time with one of my eyes.
Sep 18, 2020
The doctors and staff are very competent, friendly, and knowledgeable.
Sep 4, 2020
I’ve been going to Vision wellness for years and have never had a problem, however my son went in last week and felt uncomfortable because the front office staff was not wearing a mask. I called and spoke to a manager because I was going in this week, I showed up with my 13 year old only to see the same person at the desk with no mask in! She put it on after we walked up to the desk but kept taking it off the entire time we were there. I felt very uncomfortable as did my 13 year old. They have a sign up stating that patients need to wear a mask but the staff is not following the same protocol.
Sep 3, 2020
I’ve always had to wait about an hour in the waiting room for my appointment. This time it was only 20 minutes, which was an improvement, but I’m guessing that’s because of the pandemic and they are not scheduling as many people at once. According to my insurance, my annual exams are supposed to be free, but somehow I always wind up paying at LEAST $44. When I ask about the charge they mention something about a contact lens evaluation, which I have never requested. I do like my doctor and feel like he’s kind and knowledgeable, but everything outside of that is always frustrating.
Sep 2, 2020
The staff was professional and service was efficient. Highly recommend!
Aug 26, 2020
Everybody’s very pleasant and explains everything and very thorough and clean
Aug 24, 2020
Great people doctor and staff are very informative
Aug 19, 2020
I feel that everybody is professional always takes care of you and no matter what your visit is about All are professionals and always make you feel like they know who you are and they’re very happy to see you and take care of your needs the eye doctor is absolutely totally professional and very informative
Aug 19, 2020
Great experience Dr Lee very knowledgeable and honest.
Aug 8, 2020
Due to the COVID I was expecting a little more cleaning going on. When I went to see the optical staff, I noticed that the tables or equipment touched by patients were not being cleaned. The part of the optical hand held machine that touched your face was the only thing being cleaned with an alcohol wipe, not the entire machine that was touched by each patient. This virus is no joke, please take it more seriously and keep everyone safe.
Aug 5, 2020
Always pleasant ant curtious
Jul 31, 2020
Great service and everyone is super nice!
Jul 31, 2020
This being my first visit, I was extremely impressed by the welcoming environment and safety precautions being taken to ensure the health and well being of all patients and staff. I felt as if I have been a long-time patient, not someone who walked through the door for the first time. I especially appreciate the time Dr. Ambrose took to explain the results of my exam and what to look forward to during future visits. Thank you!!
Jul 28, 2020
Could not ask or receive better service from each person there. A very enjoyable visit. Thank you
Jul 24, 2020
Everyone very polite love the eye doctor
Jul 20, 2020
Always have a great experience with the staff and Doctors at Vision Wellness.
Jul 17, 2020
Dr. Ambrose is a great doc. I'm comfortable with him and he is very knowledgeable.
Jul 16, 2020
I really enjoyed my visit. The Dr was very nice and the staff are wonderful! Made my appointment very easy and pleasant 😊
Jul 16, 2020
My appointment was excellent. I felt welcomed and safe. They cleaned all the instruments they use. All my questions were answered. I enjoy my time there.
Jul 11, 2020
I was saddened that I could not go to Vision Wellness because my company had acquired a vision plan that you would not accept. It left me with no choice but to go to Vision Works, and they are just terrible. Now that I have the Vision Policy that is accepted I found out that there is a big difference between Vision Wellness and Vision Works. The difference is customer service and how well you all treat people. You are the best in my opinion. Sincerely, Professor Fernando J. Franco Master Instructor Customer Service 623-337-0600
Jul 10, 2020
Everyone was very professional, friendly, and helpful.
Jul 4, 2020
Dr. Ambrose was very patient and attentive to Lily.
Jul 3, 2020
Very happy with Dr. Lee and staff!
Jul 3, 2020
Very friendly staff and the Dr was amazing
Jul 2, 2020
Was greeted promptly on arrival. The whole visit made me feel like they had my best interest in hand. Thank you!
Jul 2, 2020
I was impressed from start to finish. The office is nice, staff is friendly, and after had seen the same eye doc for over 15 years, it was refreshing to actually be told what was going on. Dr. Ambrose was friendly , professional and took the time to explain things. This was much appreciated .
Jun 30, 2020
Very friendly and knowledgeable staff. Didn't try to oversell me on anything and very affordable. I actually am bringing my youngest child in for a checkup now as well.
Jun 29, 2020
Staff is courteous and knowledgeable. I highly recommend Dr Ambrose.
Jun 29, 2020
Always timely appointments and friendly staff. Dr. Lee is good to work with.
Jun 19, 2020
Well trained Technicians and Aids, Great Doc's to served their patients.
Jun 18, 2020
The doctors are very friendly and the staff is very helpful.
Jun 18, 2020
I have been going to Vision Wellness for years. As always the office staff is friendly and efficient. Dr. Lee is thorough and professional.
Jun 12, 2020
Dr. Ambrose is the most polite man. We have been his patients for years and even thought we moved and live further from the office than before I've never even thought about changing Dr.
Jun 11, 2020
Very welcoming staff and Dr. Got me in and out quick and gave me all the information I requested as far as making a decision on Lasik. Highly recommend this office.
Jun 2, 2020
I have been a patient with Vision Wellness for years and am extremely happy with every aspect of the care I have received. Dr. Lee and Dr. Ambrose are caring professionals who are very knowledgeable and provide excellent medical care.
May 29, 2020
I've been coming to Vision Wellness in Avondale for several years. The staff is always nice, office is very clean and the doctors care about my vision concerns.
May 28, 2020
Quick, friendly, clean, and helpful.
May 27, 2020
Staff is very friendly and the doctor addressed all my concerns.
May 19, 2020
My vision was saved twice!! Also referred a friend whom also received a life saving diagnosis Detected by these wonderful physicians.
May 12, 2020
Excellent facility, caring physician , very happy with care.
May 11, 2020
Dr. Lee is awesome. He took time out of his home time to come and see me in his office even with all of this Corona virus going on.
Apr 10, 2020
Entire group are great people
Mar 16, 2020
Dr Lee and his office staff are awesome. Always put me at ease and are very professional. My vision is very poor and I am always confident Dr Lee is going to fit me with the best contacts for me.
Mar 13, 2020
Very professional, thorough, clean and friendly with great communication skills.
Mar 11, 2020
You guy ROCK!!! There's no one better than Vision Wellness!!!
Mar 10, 2020
Very thorough in the exam and explanation of findings and any corrections.
Mar 6, 2020
Great experience at Vision Wellness Avondale. My concerns were addressed, exams thoroughly explained and Dr. Ambrose was very easy to talk to. He addressed a condition I’ve had for over 6 years that other eye docs have not. I left feeling hopeful that the dry eye condition would be resolved. I appreciated the follow up call the next day by Dr. Ambrose! I highly recommend you checkout Dr. Ambrose at Vision Wellness!
Mar 4, 2020
Everyone was very accommodating during my appointment. I appreciate your Teams attention to details regarding the care of my eyes. This diabetic is very Thankful to your Team! Sincerely, SP
Mar 3, 2020
Love Dr Ambrose and his staff. He takes his time and answers your questions or concerns. It has been easy to schedule appointments. They have a quick turn around usually on glasses/contacts too.
Feb 27, 2020
Always a great experience dealing with vision wellness. Thank you so much for you’re help.
Feb 26, 2020
The staff was very friendly and attentive. My doctor was amazing and helpful.
Feb 26, 2020
Great place to go, kids got right in and felt totally comfortable in the office. Clean, neat and orderly
Feb 12, 2020
Great service, and good selection to choose from. Very accommodating to our work schedules and school schedule to get us in. Staff is great and nice to work with.
Feb 11, 2020
Dr. Lee and his staff are so friendly and professional. I drive out of my way to come to this office because I just appreciate the environment and Dr. Lee's patient care. They have a great variety of different glasses/sunglasses too!
Feb 7, 2020
Fast and professional as always
Feb 6, 2020
Website could be improved. Doctor Lee is great!
Feb 1, 2020
Great experience, I will definitely be back for another pair of glasses in the future! Dr Ambrose was awesome !!!
Jan 31, 2020
First impression, receptionist are friendly. My visits are always good. Dr. Ambrose is pleasant, personable and thorough.
Jan 31, 2020
Dr. Ambrose is great! He spends the time with you to go over everything.
Jan 21, 2020
Always a great visit, friendly and professional staff. Thank you.
Jan 13, 2020
The staff and doctors are friendly and informative. They answer your questions and explain things very well. Have a good selection of glasses to choose from and walk you through what options are available for your glasses and prescriptions through your insurance so you can get the best choice.
Dec 26, 2019
very thorough, professional eye exam. They take the time to explain what's going on and answer questions.
Dec 20, 2019
Thanks to you for examining me without a delay. My husband is confined to bed and I cannot leave him alone very long. Merry Christmas and a happy New year. God Bless.
Dec 7, 2019
Great with patience and very thorough. This is my second time using them, great staff and they are very friendly.
Nov 26, 2019
Easy to schedule and professional care across the board
Nov 22, 2019
As a new patient, Doc was great! I was notified that my new glasses were in. I arrived and only had to wait a few minutes, when one of your staff brought me my glasses, I put them on and she said all good. I didn't feel very well taken care of, was given the glasses and a case, I asked for a bag of some sort to put them in and maybe some cleaner and wipes if possible. As a new patient or any patient for that matter I would have thought that would be standard in your business. I arrived home only for my sister in law (who works for a vision specialist, but unfortunately does not cover my insurance plan) told me they were ill fitted as both ear loops didn't even come close to fitting over my ears. I wished I had noticed that at your office, but more importantly, your specialist should have noticed as it was completely obvious. My sister in law adjusted the glasses for me. I will still come back and try again. Katherine
Nov 16, 2019
vision wellness is a very professional facility. Dr Lee has always taken very good care of us.
Nov 15, 2019
My appointment was at 10:20 am and I was called at 10:25 am. Outstanding respect for the time of others.
Nov 15, 2019
Dr Ambrose spent a lot of time with me, figuring out how to get the best vision possible with contacts for me with my various activities.
Nov 7, 2019
I really like this eye doctor. The modern office is comfortable and in a great location. Everyone does their job well and they don't try to "sell" me anything.
Nov 5, 2019
I was treated with respect and empathy. I came in on a cane after having just had knee replacement surgery and everyone was so nice and helpful. I love the staff at Vision Wellness!
Nov 3, 2019
My husband and I are very appreciative of Vision Wellness in providing sign language interpreter for our vision exams. This made a huge difference in understanding of our vision health and engage in our discussion. THUMBS UP!
Oct 25, 2019
It was a great experience on my last 2 visits . They are very accommodating and attended my needs on my glasses.
Oct 16, 2019
Great doctors, receptionist, could be a little more kind, maybe smile with eye contact. I felt like I was bothering her....
Oct 11, 2019
I think everyone there is very friendly, professional and knowledgeable. The receptionist opened the office earlier than the return time posted on the door. I had the choice of using a vision office that I had used a few times for my annual exams and other issues, but I ultimately chose and stayed at this office due to the efficiency of the staff and facilities.
Oct 3, 2019
The staff was welcoming and greeted me immediately upon entering. Although I had previously filled out the new patient forms online, the staff was unable to locate them, which resulted in some delay because I had to redo them by hand (I later found a record that I had indeed filed them online back on August 30th). The optometrist was professional and explained all aspects of the exam and tests that he performed, and the optician helped me pick out a new frame which I appreciated as I had no idea what would suit me.
Sep 27, 2019
I was shopping for a new optimist, and since my husband was a patient , I thought I would give Dr Ambrose a try. He was everything my husband told he was. He was professional, through, answered my questions. But most importantly he did not make me like he was in a hurry to get to his next patient. The office staff was great in explaining what our insurance would pay and how much we would pay out of pocket. I highly recommend Dr Ambrose
Sep 21, 2019
Staff was friendly and the doctor was great. However, the chairs in the waiting room were so dirty, that I did not want to sit on them. Cloth chairs are unable to be cleaned properly on a routine basis. I work in a hospital and the condition of your waiting room would be a citation if the state visited. I feel like it is a poor reflection of the overall practice.
Sep 17, 2019
I spoke with Dr Ambrose about providing client leads , he referred me to Dr Lee and Jessica the business manager.
Sep 16, 2019
I love Dr. Ambrose he explains every thing so throughly. I will continue to have myself and husband continue to come to his office
Sep 14, 2019
Dr. Ryan Ambrose was GREAT! Would highly recommend him!
Sep 14, 2019
I was basically not treated. I have very different eye problems now and it was not addressed. So I will have to seek eye care some where else. Which was obviously the plan.
Sep 13, 2019
I had one of the most detailed examinations on my eyes; thoroughly checked and explanation of my results. Great service picking out new glasses with Rose.
Sep 4, 2019
Dr. Ambrose was amazing! He was sooo nice and really took the time to listen to me and explain everything. I didn't feel rushed and felt really positive about my visit. The only issue I have is with the pricing for glasses. They are really expensive here and don't have any options that would be fully covered by insurance. But I will continue to come here for Dr. Ambrose!
Sep 2, 2019
I was very pleased with the overall experience we had with my daughter (6 yrs). The dr was very patient and gave us as much time we needed.
Aug 30, 2019
Everyone at this office is friendly and professional. Dr. Ambrose is very nice, and explains every aspect of my eye exam in detail. He is always happy to answer my questions, and is never in a hurry. Rose, the optician, is VERY helpful in finding just the right frame (at the right price), and seeing that they fit perfectly. All in all, it's a very pleasant experience.
Aug 27, 2019
Good service, a little understaffed so it took longer than it should have, but everyone seemed to get the care and attention needed so overall a good visit.
Aug 22, 2019
The doctor was very nice and explained in detail any question that I had.
Aug 19, 2019
Was very professional explained everything was honest and truthful.
Aug 17, 2019
Hands down my favorite place to go always so helpful never over crowded and they always have everything you need if I could rate them a 10 I would
Aug 16, 2019
From the moment you walk into Vision Wellness you feel the entire staff is there to help and welcome you. Dr. Lee does a very thorough eye exam and takes the time to explain results and makes sure that all my questions and concerns were addressed.
Aug 11, 2019
The fact that I have never had any vision appointment before, I was believing my wife assessment of the good experience she had at vision wellness because of the prior experiences. I see that too been my first time and i was convinced of the quality of the vision wellness.
Aug 9, 2019
My experience was very relaxing and knowledgeable. I learned a lot about my eyes.
Aug 9, 2019
Very friendly and caring doctor and staff. They have your best interest in mind and truly care about protecting your eyesight. I highly recommend them!
Aug 2, 2019
Dr. was amazing - couldn't have had a better experience.
Aug 2, 2019
Everyone was friendly and very helpful. The latest in eye technology. Dr. Ambrose was very thorough, listened to my concerns, and discussed all his findings in detail with me. Ensured I understood his explanations. Spent more than adequate time with me. Very personal service and not a glasses mill! It's now my forever opticians. Dan Kap, Sun City Festival Buckeye
Aug 2, 2019
Very professional and have given your company name to friends at work.
Jul 31, 2019
Excellent in Every Way. What More Can I Say?
Jul 23, 2019
Excellent service and professionalism
Jul 19, 2019
I'm always taken care of in the most efficient, respectable manner. I recommend to all my friends.
Jul 17, 2019
Dr. Ryan Ambrose was excellent...
Jul 9, 2019
They are very friendly and detailed.
Jul 4, 2019
Love the doctor and Rose is very sweet too!
Jul 3, 2019
Dr. Ryan was attentive and did not put me thru any unnecessary tests. Was able to order a pair of glasses that I liked and insurance covered it.
Jul 3, 2019
Been going here for a long time & always a great experience.
Jul 3, 2019
Rose was an Amazing person and helped me out tremendously! Very understanding and helpful. Really great employee!
Jun 21, 2019
Friendly, knowledgable staff. Dr. Lee is a very good eye doctor. Timely service, no long wait.
Jun 14, 2019
Very professional from checking in till the hand hand shake leaving.
Jun 7, 2019
Long time patient .. great customer service
Jun 4, 2019
Everyone in this office were very polite, professional, enjoyable to transact with. They were very helpful and extended them selves with Asking me questions to ensure that I was fully satisfied and understood what they were telling me. And they worked well amongst each other were very polite courteous and helpful to one another.
Jun 3, 2019
The staff was very pleasant.
Jun 3, 2019
Always pleased with services = everyone is so nice! Easy to make an appt;
May 29, 2019
On time and great communication on any questions with everyone on staff
May 29, 2019
Great exam and great technology. Also many thanks to Rosa for helping me get 2 pairs of affordable and quality glasses.
May 22, 2019
Great staff . Ophthalmologist is amazing and very friendly and professional.
May 21, 2019
Great Staff. Everyone is professional and courteous. Dr. Lee is amazing.
May 20, 2019
Dr Adam is excellent doctor, however some of his employers are very cold, do not follow through on patients questions .
May 7, 2019
Front office receptionist not very friendly she looks upset all the time. She told everyone enjoy your evening when they left but didn’t say anything to me.
May 6, 2019
Office space is always immaculate, front desk personnel are extremely professional and greet you as you walk in the door.
May 3, 2019
Very professional Dr. and thourol with giving you good feedback and very knowledgeable of explaining his exam to you as a patient.
May 3, 2019
Staff was knowledgeable and friendly.
May 1, 2019
Great service and professionalism
Apr 25, 2019
The medical Staff was pretty amiable and knowledgeable. The environment was clean and cozy.
Apr 24, 2019
i appreciate the office staff's friendliness, and their accomodation of me on short notice. The Dr was thorough and professional; he was quickly able to assess my problem and help me toward resolution.
Apr 19, 2019
Excellent and friendly customer service
Apr 17, 2019
My family has been going to Vision Wellness since we moved to AZ. We won’t go anywhere else. Dr’s Lee and Ambrose are the best. They care about their patients and take the time to listen and explain everything.
Apr 17, 2019
From start to finish I recieved excellent Service! My Dr. Explained to me what was going on with my diabetic eyes where I could understand. Rose was great. The front desk person & the young lady who did the diabetic test were very nice & all were very professional.
Apr 16, 2019
It was a very good experience. I went in for medical and found out I have allergies. The doctor was very informative.
Apr 15, 2019
Friendly service, informative doctor!
Apr 13, 2019
Very knowledgeable, along with the use of technology. Remembers patients well.
Apr 13, 2019
Thank youuuuuuuuuuuuuuu!
Apr 12, 2019
Everyone was courteous and professional
Apr 11, 2019
I will definitely be using this doctor from now on.
Apr 7, 2019
Very professional and everything is explained in detail to u, Dr Ambrose is the best!!
Apr 2, 2019
Very welcoming and friendly!
Apr 2, 2019
The front office staff were warm and welcoming. Dr. Ambrose was very thorough and took the time to explain everything. He made sure I had all my questions answered before leaving. I will definitely recommend Vision Wellness to my co-workers, family, and friends.
Apr 2, 2019
Everyone was very nice and professional I enjoyed my visit the Doctor he was wonderful/with
Mar 28, 2019
The staff is so professional
Mar 23, 2019
Attentive and friendly staff!
Mar 14, 2019
Great people. Always let's you know how my eyes are doing.
Mar 11, 2019
My wife and I have been seeing Dr. Lee for several years now and there is absolutely no reason to go anywhere else. He is a very skilled doctor with a highly qualified staff.
Mar 9, 2019
Excellent service from everyone
Mar 9, 2019
I have been going to Vision Wellness for several years and will continue. I am always greeted with a welcome smile and their processing is efficient. Dr. Adams is a great guy and provides exceptional diagnostics.
Feb 28, 2019
Dr. Lee always takes plenty of time to do a thorough exam never takes any shortcuts. He is always willing to listen and answers any questions I might have.
Feb 22, 2019
The only reason I'm not giving you a 10 is because the selection is limited in my opinion. While there may be a wide selection in regards to quantity, it's limited in regards to quality/type. Many of the styles are fairly identical and look pretty much the same. 3+ years ago your selection was much more diverse and appealing.
Feb 22, 2019
I was in and out under 45 mins. I can’t complain about my visit. Everything went by smoothly without a hassle for me. The doctor is a cool person and professional all around.
Feb 19, 2019
I’m so glad I found Vision Wellness. The staff is great. Dr. Lee is very personable, takes his time with exams and very knowledgeable. I’ve been to several optometrists and Dr. Lee was the only one that gave me the right eyeglass prescription. I finally stopped having headaches when wearing glasses. I highly recommend Vision Wellness!
Feb 15, 2019
very timely, very helpful. everyone who dealt with us was professional and knowledgeable.
Feb 4, 2019
I always feel welcomed and professionally taken care of. Dr Lee is very personable, knowledgeable and willing to take the time to talk to his patients. His explanations make everything concerning the eyes understandable.
Jan 26, 2019
All staff was helpful and courteous.
Jan 25, 2019
Dr Ambrose was very knowledgeable and explained everything.
Jan 21, 2019
Dr Ambrose was very professional and very through,Highly recommend him and the staff was great too!
Jan 21, 2019
Vision Wellness-Avondale is the best at taking care of all your needs.
Jan 20, 2019
Always very professional & courteous.
Jan 18, 2019
I love how they treated me as a customer. Very friendly and professional. The only negative thing was there not many choices for stylish designer optical frames for man Especially for me as an African American
Jan 17, 2019
It was very nice they explained everything in my terminology an waiting time was minimal..
Jan 16, 2019
Great attention to detail by all. Explained everything in detail every step of the way.
Jan 16, 2019
Quick and exam explained thoroughly
Jan 15, 2019
It was a great visit; however I had a balance that I was owed since 2017. I had no idea about that; there was no phone call & it wasn't online. Next time the desk services needs to let me know before my next appointment.
Jan 14, 2019
Dr. Ambrose is super nice and explains things very thoroughly to you
Jan 12, 2019
My visit to Vision Wellness was a very satisfying event. I was admitted promptly and on time. The pre- exam technician was friendly and explained all the process very thoroughly. Dr. Lee was welcoming and clear and concise in his manner and suggestions.
Jan 11, 2019
My husband and I are very pleased and have trusted Dr Lee with our eye care plan. He listens to our concerns, reviews and explains clearly all of the test results.
Dec 28, 2018
I had a longer wait than I expected. But, the doctor was very thorough and I got the information that I needed. Everyone was friendly and altho my eye condition leaves me with no chance of improvement, I felt satisfied with the visit.
Dec 25, 2018
Dr. Ambrose took the time to explain the questions I had about my vision exam and some concerns regarding cataracts and dry eye. He is very informative and had suggestions for my concerns.
Dec 18, 2018
office staff is wonderful, provider is amazing, my whole family goes here and we love this practice!!
Dec 17, 2018
I've been seeing Dr. Adam at Vision Wellness for several years. He and the staff are always professional, kind, and courtesy. Upon arrival, and check in, there is very minimal wait time to be seen. I highly recommend Vision Wellness!
Dec 13, 2018
Dr Ambrose was very informative and took the time to explain all that he was doing and answered my questions. The most thorough and informative Optometrist I've ever gone to.
Dec 12, 2018
Dr. Lee is a true professional!! He is knowledgeable and caring. I always receive excellent care!!!
Dec 7, 2018
Customer service is inconsistent and poor. Initial contact and flow of appointment was great. However, while attempting to select new glasses, I was left numerous times abruptly, insurance benefits were not explained well and the process became disrupted, confusing and lengthy. Customer service and assistance during frame selection was very disappointing.
Dec 6, 2018
Very helpful and friendly! I would recommend this place to anyone that has questions or any concerns. The staff there is very friendly and helpful.
Dec 6, 2018
Efficient operation, friendly personnel
Dec 5, 2018
Everyone was friendly and courteous.
Nov 23, 2018
the people in this office are very friendly and caring and they treat you like very important person
Nov 18, 2018
Ryan was very professional and informative.
Nov 8, 2018
I’ve been going to vision wellness for 10 years now and do not plan on going anywhere else. They’re care is so thorough and detailed. They walk you through all your personal medical information about your eyes to make sure you understand. Helps me feel educated and informed about how my eyes are doing. Annual exams are great and they always make room for me when my eyes suffer from any redness issues or dryness prescribing me medicine that works right away. This is definitely a clinic I trust and highly recommend.
Nov 7, 2018
Office was clean and the staff professional and courteous.
Nov 2, 2018
This was my first visit to Vision Wellness in Avondale. I found the staff to be very professional and courteous. Dr Ambrose was extremely knowledgeable and he thorougly explained every part of my examination to me. My experience at Vision Wellness was great and I will definitely return.
Nov 2, 2018
This vision wellness are very personable. They work with the patient and their needs
Oct 26, 2018
I've been going here for years! Great doctors and excellent customer service.
Oct 26, 2018
Fast and thorough service with complete and easy to understand instructions. Benefits clearly explained.
Oct 18, 2018
Very very professional and personable
Oct 16, 2018
Dr's and staff alike are very knowledgeable and pleasant.
Oct 12, 2018
Nice clean office in a great location.
Oct 10, 2018
Everyone was kind, and that is so much appreciated when stressed about your vision. From the receptionist, to the doctor, I appreciated everyone! Great team :)
Oct 9, 2018
It was a quick visit. Dr. Ambrose was very nice and honest.
Oct 5, 2018
Friendly staff and great service. Found my new eye doctor.
Oct 2, 2018
The bathroom was not working or available to the public.
Oct 1, 2018
Love this office. have been coming here since I moved to AZ. The staff and Physicians are all wonderful.
Sep 28, 2018
Really nice staff special the checkin lady good people redy and willing to help answering question a great wowing experience
Sep 28, 2018
Friendly professional service and clear communication regarding results of exam and expected treatment plan with associated costs.
Sep 27, 2018
Been going a number of years and would recommend highly
Sep 27, 2018
I love the Dr very professional and friendly
Sep 21, 2018
My visit was very pleasant and the doctor was very thorough. I am very satisfied with the service and my doctor's knowledge and recommendations.
Sep 20, 2018
Friendly, accommodating, thorough, no pressure or upsale tactics. Always a great experience!!!
Sep 15, 2018
Very professional and knowledgeable.
Sep 11, 2018
Prompt appointments, doctors available to answer questions regarding progress and eye care..
Sep 11, 2018
Dr. Ambrose was the epitome of professionalism and friendliness. I came in with only 1/2 an hour notice as I suspected I had a foreign object in my eye. Dr. Ambrose carefully scanned my eye and determined that yes, I did indeed have some material in my eye. He numbed my eye and quickly and painlessly removed a sharp piece of metal. He then carefully removed the rust ring which had formed. I would highly recommend Dr. Ambrose to any friend.
Sep 11, 2018
Comfortable environment, the staff is very helpful and do all they can to help you have a great experience.
Sep 10, 2018
I have been to your office in Goodyear and Verrado, your receptionists are friendly attentive, kind and have very good customer service skills. I recommend your office when ever I get a chance.
Sep 9, 2018
Discuss the issue I was having and he address it right away and are working on a solution to my problem, and though full to my concerns and needs.
Sep 8, 2018
Andy did a complete and thorough exam and was awesome explaining everything so I understood what the results were.
Sep 6, 2018
love the staff and the dr. They were able to get me in the same day for an eye issue. They have late hours which is awesome for a working mom like me.
Sep 6, 2018
You are a number One professional company and the people who are there are Courteous and polite and well knowledged I love coming into see you guys and know that I’ll be taking care of.
Sep 5, 2018
As usual I am very satisfied with the service I receive at Vision Wellness. I have recommended you to many people don't know if they go to you, but I really like your service and Doctor's. Thank you.
Oct 14, 2015
HAVE WIDER SLECTION ON GLESSES AND BRING DONE THE PRICES FOR PEOPLE TO AFFORD THEM.
Sep 19, 2015
Have better office etiquette. And do better at answering the phones. And cut down on wait time especially if you have an appointment.
Sep 18, 2015
Wait time needs to improve. Both for the doctor and at the eye glass area.
Sep 18, 2015
Try to keep the "wait" time to a lot less than 1/2 hour.
Sep 13, 2015
Our family comes here due to the convenience and the great staff!
Sep 13, 2015
Would like to see the women that work there dress more professional(no cleavage)
Sep 13, 2015
Have your front desk receptionist be more upbeat & friendly. Empathy goes a long way, as well as not calling your customers a liar would be great as well. The lady at the front desk that checked my out after my appointment was very rude! I will refuse to deal with her in the future.
Sep 12, 2015
NOBODY'S PERFECT ! UNLESS YOU PAY YOUR CUSTOMERS ! HAHA !
Sep 10, 2015
Nothing you guys are already great, I love Dr. Lee. He is awesome.
Sep 10, 2015
Improve on the speed, there is no way a basic eye exam even if it's a first time patient should take over 2 hours to complete.
Sep 6, 2015
Dr. Black was amazing with me! explained everything & made me feel like I matter:)
Sep 4, 2015
Continue to provide excellent service.
Sep 3, 2015
Very courteous and efficient staff. I'm lucky to have Dr. Lee as my optician. He is the best!
Sep 3, 2015
All that is out on the floor are high priced designer frames...most insurance companies will not pay for those frames. People are on a budget, please make sure to offer affordable frames.
Sep 2, 2015
The vision care I have received from Dr. Lee has been top quality. However, the prices of the frames and lenses is very steep, even with the discounts that go with a vision insurance plan.
Aug 25, 2015
A fantastic find on the West Side.
Aug 22, 2015
The entire site, from the front desk at check in, to physician, and selecting my eye wear was a positive experience
Aug 17, 2015
Everyone was very pleasant and knowledgeable, my appointment was at 1130 arrived at 11 and I was taken right away!
Aug 7, 2015
Customer service to get no glasses was almost non-existent. Waited a half hour to get help and left because I ran out of time.
Jul 28, 2015
How can you get above a 10?
Jul 24, 2015
I ordered some safety glasses, but have not received them yet. the overall check up was great.
Jul 24, 2015
everything and everyone was great
Jul 24, 2015
We have told some of our friends about our positive experience.
Jul 22, 2015
Greatly appreciate the fact that four family members could be seen on the same day! We found eyewear that fits our budget. Thank you very much for taking care of our family.
Jul 22, 2015
I didn't have much of a choice for glasses that fit a 3 year old...Kaitlyn was only wanting Hello Kitty.
Jul 22, 2015
Purchasing glass/contacts is expensive with Vidion Wellness
Jul 12, 2015
I selected coach frames marked as $208 but after the credit card transaction the sales lady gave me my receipt and charged be $228 without telling me and she refused to credit my card for the difference.
Jul 1, 2015
Over all a four star rating, good service from the staff and doctor.
Jun 30, 2015
At first I was nervous about meeting the new doctor but he put me to ease right away with his wonderful bedside manner and knowledge.
Jun 29, 2015
The staff was very friendly and helpful.
Jun 28, 2015
The service was great, but the price for the exam was too high.
Jun 28, 2015
More selection for children's frames
Jun 27, 2015
My annual visit, Eye Tech friendly, informative, efficient. Doctor always excellent, informative and solution focused. Only reason for four stars, process of ordering new glasses was so-not sure if eye glass tech was new and unfamiliar with software but that took awhile and when checking out, she asked receptionist about a payment from another customer while I was standing there waiting to sign my receipt so that I could leave- this took about 5 extra minutes of us just waiting for this inquiry to end. Recommend tech and receptionist take care of customer you are currently assisting and address any other issues afterwards; neither seemed to realize this was not the appropriate time for the conversation nor that I was standing there waiting. Other than that no other issues.
Jun 27, 2015
I waited 45 minutes to see the doctor. Too long. Also, don't make 10o'clock appointments if the door is not unlocked 5-10 minutes ahead. You want patients to arrive a few minutes early to check in and fill out paperwork.
Jun 27, 2015
Shorter wait time to see Dr.
Jun 14, 2015
Keep doing what you're doing.
Jun 10, 2015
Office staff is very courteous and helpful. Dr. Lee is super nice and made my experience with contact lense more smooth. It's my first time using them
Jun 4, 2015
Not spend 45-60 minute waiting every time I'm there to have a 15 minute visit for contacts. Every time I have to order contacts they say 5 business days. I call 2 weeks later and they never ordered them so it will be another 3-5 business days or they have them and never called me. Then tell me I can schedule a appointment with the DR in a week to get them fitted, and it only takes 5 minutes to do this.
Jun 1, 2015
Friendly and efficient staff with state of the art technology. I will definitely recommend my family and friends.
May 28, 2015
very please with service feel Dr Lee does a complete exam and keeps me updated with my eye conditions. Jessica is a great employee to work with also. Always very pleasant..
May 24, 2015
The only problem I see with recommending Vision Wellness is the distance from Buckeye. We go there because we started with Dr. Vogl out here and just followed her before she retired.
May 22, 2015
Staff was amazing!! I seen 3 people over my entire visit and each of them were able to answer all my questions and were very helpful. I will be back for future needs and i have already reccomended this location to a few friends and co workers.
May 22, 2015
I had been experiencing a red, watering and light sensitive eye for several days. My family physician had prescribed allergy eye drops after looking at my eye. After 2 days of treatment with no improvement, I contacted Vision Wellness for help. Even though I called for an appointment at the end of the day, I was quickly scheduled for the following day. Upon arrival I was immediately greeted and within minutes I was in the exam room. After some preliminary testing Dr Lee examined my eye and found a small piece of plastic which had not been seen by my family physician. Dr Lee gently dislodged and removed the plastic. Immediately my eye felt great and I was able to see perfectly. I highly recommend Vision Wellness.
May 22, 2015
My appointment was at 9:40. I got in exam room fairly quickly, but had to wait another 35 minutes after the assistant was done to see the doctor.
May 20, 2015
Nothing. Great office staff and great doctor!
May 16, 2015
Nothing really...I realize that a 12:40 appointment doesn't always start on time as I appreciate the fact that the Dr. can spend a little more time with each patient depending on the questions each patient has.
May 13, 2015
Thank you for all you guys do at Vision Wellness!
May 10, 2015
Granted that I had my daughter with me, but a staff should have told me that they were short on staff. My visit took way too long. This was my first and hoping to be the last time that I have you wait so long to be seen by the optometrist.
May 10, 2015
Shorter wait time and nicer receptionist.
May 10, 2015
Timeliness on the Dr.'s part. EVERYONES time is precious
May 7, 2015
It was my first appointment so I need more time to get to know you're service.
May 3, 2015
Everyone is always friendly. They are very thorough with the exams.
May 3, 2015
Wider selection in glasses
May 3, 2015
Staff was excellent. Dr.Lee is very professional and explained all I needed to know. not sure what direction I am going with eyeglass selection. I was O.K. with my choices, but not real happy. That could be me. I am particular about some things.
May 1, 2015
My visit was very good everyone was professional.
Apr 30, 2015
Timeliness of appointments Customer service
Apr 30, 2015
Be more timely. I was the first appointment of the day, but still had to wait 10 minutes. The technician should be ready. She was very friendly and efficient once we started.
Apr 29, 2015
I waited about 30 minutes for my eye exam, but I felt well taken care of, the doctors were efficient and polite, and the optician introduced me to a great selection of eyewear. Very pleased with this business.
Apr 28, 2015
The office staff is great. I even got complemented on my shoes. Haha
Apr 28, 2015
I've been going to vision Wellness since I was little. I used to see Dr. Vogle, but she had retired. I saw Dr. Lee for the first time last week, and he was excellent. Very kind, informative, and very knowledgable. I definitely reccomend.
Apr 28, 2015
It was my first visit to the office and it was of an "emergency" nature due to injury to my eye. They fit me in the same day I called and will be using this office as my annual exam office in the future. My wife had recently become a new patient and based on her experience, I was planning to be one as well. This injury just sped up the process and confirmed her thoughts.
Apr 15, 2015
This guy was really great everything was really comfortable.
Apr 13, 2015
Less wait time waited over an hour
Apr 12, 2015
very knowledgeable and helpful staff..
Apr 10, 2015
Brought my son Jaxon in for an eye exam and everyone was so helpful and nice! Would highly recommend
Apr 9, 2015
Friendly staff. Doctor Lee was very nice and took time to explain my concerns; they also find me same day appointment. Thanks.
Apr 6, 2015
Very friendly staff. They know their stuff. Explained things I'd not gotten answers for from other eye care doctors.
Apr 4, 2015
I have and will continue to recommend Vision Wellness
Mar 28, 2015
Wait time's seem a little long. Between the time's Doctor came back in.
Mar 27, 2015
The cost of glasses is very prohibitive for most people. The staff is great!
Mar 19, 2015
Friendly, Helpful, Great Service
Mar 16, 2015
Even though I am very satisfied, I would like a better selection of mid-priced frames.
Mar 15, 2015
A perfect visit as usual. No complaints. Decorations out front are great.
Mar 15, 2015
Dr Lee and the team, never gave up until a solution was found.
Mar 14, 2015
I really like the doctors at Vision Wellness. They do a great job. The only issue I've ever had is with how busy they are. Their appointments are usually a month away. Once you show up for your appointment, there maybe a wait to be seen. The doctors are worth the wait, but it can be frustrating.
Mar 13, 2015
Delivery of glasses within 48hrs, an express service.
Mar 6, 2015
it's always great when i come to Vision Wellness
Mar 6, 2015
Be more careful with the thing that shoots air in your eye. I had to hold it because it kept hurting me.
Mar 3, 2015
It was a busy am. The girl starting the testing tried her best but it seemed to be the first time to do the testing. It was difficult for her but kept going. She was in a difficult situation but kept her composure.
Mar 2, 2015
Shorten length of time spent in office. Appointment scheduled for 7:00am, but didn't leave office until 8:45am
Mar 2, 2015
Not have a customer have a 3:pm appointment and have them wating a round for an hour and half before all is done eye exam and picking glasses.
Feb 28, 2015
DR. Adam Lee was more than happy to compensate me for waiting so long and having to reschedule. So it was worth the wait and I was given excellent service with him & his whole staff.
Feb 27, 2015
I wish the doctor was not on such a rush when he was seeing me. He looked very busy and very overwhelmed and running all over the place(literally). He didn't ask me if I wanted to stay with the same contacts or chane them, he just assumed so I had to tell him. I don't deel confident with the prescription numbers he gave me and I feel my vision dropped more then what he told me. After paying the full price of my visit I would think the quality of the doctors job would be better, but I guess not.
Feb 27, 2015
I would like to see more of a varietey of frames
Feb 27, 2015
The wait time to see the eye doctor was extremely long, almost 1 hour.I was seen initially by a technician, was taken into the room to wait for the eye doctor and it was an excruciatingly long wait.
Feb 26, 2015
Knowledge, professionalism and options wereex Knowledge,professionalism and options presented were excellent.
Feb 26, 2015
Appointment time was 12:20, we were not even in a room until an hour later.
Feb 26, 2015
Not a thing. Everyone was courteous and friendly during my visit.
Feb 25, 2015
I arrived 40 minutes early for my appointment (my error). I was told that they would do their best to get me in as soon as possible and they certainly did! I was actually done with my appointment (including eye dilation) and on my way home in less than 50 mins.
Feb 24, 2015
Impressed with Dr. Lee's knowledge and his taking the time to explain my eye care.
Feb 23, 2015
less wait time in doc office would be great
Feb 22, 2015
Dr. Lee quickly established rapport, actively listened, asked questions to gain understanding, and provided clear, understandable answers. Very refreshing!!!
Feb 22, 2015
I think prices for glasses options are high. I had no problem with how I was treated during the process. That would be 10.
Feb 19, 2015
I had an appointment at 9:00 am with Dr. Lee on Tueesday, February 17. I arrived at 8:45 am to find the doors locked. I tried again at 8:55 am (receptionist was there with lights on and definitely knew I was trying to enter). Nope, she waited until exactly 9:00 am to open the doors. Really? Who runs a business like this? Most people do arrive early for their appointments to show courtesy to the doctor. However, it must mean that when your hours say that you open at 9:00 am, you certainly are NOT going to open the doors before. In addition, after the gal did all the prelim work before the doctor was to come in, I had to sit in the room for over 15 min. I finally had to open the door and ask if I was going to be helped shortly.
Feb 19, 2015
have thinner lenses. Glasses are way too thick and tooooo heavy. I have gone back to using my older glasses to prevent a sore on my node from the new ones. The lens is way to thick
Feb 17, 2015
Really enjoyed the staff and the doctor. My checkup was professional and efficient. I would recommend this eye care place to anyone.
Feb 16, 2015
Dr. Lee is always great and pleasant. He is knowledgable and thorough.
Feb 15, 2015
Great customer service. Very thorough & helpful.
Feb 15, 2015
Everyone is very friendly and efficient. I appreciate the time Dr. Lee took to answer all of my questions and explain the digital pictures of my eye. This was very reassuring in view of my medical history and vision issues.
Feb 14, 2015
The score is already at 10. From beginning to end my appointment was amazing.
Feb 11, 2015
Dr Lee was very professional and answered all questions. Especially about waiting to fill script as there maybe a change in medications that could affect the eyes
Feb 7, 2015
Hook me up with some prescribed Oakley ;)
Feb 6, 2015
As long as I live in AZ I will drive to see Dr Lee! The only eye dr to ever listen to me and actually help me.
Feb 5, 2015
A 7:20 am appointment should not be 30 minutes late to start.
Feb 2, 2015
This has always been one doctor that is very quick and efficient!
Feb 1, 2015
I should have been told about copay upfront, before visit as I have never been charged one before nor have I been billed for one before. I expressed my opinion about not paying anything up front and yet I was charged for a machine fee that was not necessary. Upon leaving having to pay $75 immediately was a huge blow to my account and stressed me out. It was uncalled for and preventable. And no one offered to have me make payments or be billed. No empathy at all. It wasn't enough to bill my insurance for three exams (my two daughters and me on the same visit)??
Jan 29, 2015
Vision Wellness has a great selection of eye wear an amazing Dr and great staff. Recently, I had an appointment that had to be rescheduled and Jessica was truly understanding and accommodating. The doctor was professional and genuine and it was evident that he took pride in his practice. I felt very well taken care of and well informed on the health of my eyes. The staff provided outstanding service and were extremely knowledgeable about the products and understood my needs. I am a customer for life and i've been telling everyone to visit Vision Wellness.
Jan 22, 2015
It was over an hour before I was seen
Jan 22, 2015
The staff was very friendly and the selection of glasses was fine. Couple minor issues like asking my contacts to be mailed to me and then finding out they weren't and I had to pick them up. It was nice they labeled the contacts but they labeled them incorrectly. Obviously these are minor so I'm not terribly upset but that 9/10 could've been a 10 with a couple tweaks.
Jan 15, 2015
Very helpfully and friendly staff and Dr. Lee is very thorough and explains every aspect of your eye exam and super friendly. I highly recommend Vision Wellness Avondale for your eye exam and glasses.
Jan 15, 2015
I was greeted promply but then waited in the exam room for over 30 min to see the doctor. When I explained that I needed to leave he was very efficient in speeding things up so I could get home.
Jan 8, 2015
Improve wait times. There is never a short wait for an appt in all of the years coming here for myself and my family members. Example: office opens at 7am, my appt is at 7am and yet I sit in a freezing cold room til 7:40am for an appt that took 15 minutes.
Jan 4, 2015
OK selection of frames. Long wait for doctor.
Jan 2, 2015
Nothing! I have always had a great experience with your team and feel that you already provide excellent service.
Dec 29, 2014
I love Dr Lee and his professionalism.
Dec 21, 2014
I found the customer service excellent, the only problem is the products are really expensive.
Dec 20, 2014
Not make me wait an hour...I.e start the appt on time.
Dec 14, 2014
Shorten the wait to see the doctor.
Dec 9, 2014
I've enjoyed vision wellness and feel like my needs are taken care of when I'm here. Thank u all!
Nov 28, 2014
Front counter folks showed urgency in my situation. An attempt was performed to get me in without an appointment. In addition an effort was put forward to find info in using my Banner Insurance. Thank you all.
Nov 27, 2014
try to be on time for patients
Nov 20, 2014
Great office with friendly staff & knowledgeable doctors :)
Nov 16, 2014
Impressed to get in for an appt when I wanted. Treated me very well and professional. Service was great. If I wanted to change anything it would be to have a larger selection of eye wear.
Nov 15, 2014
Maybe a few more smiles in the office from the staff. They all seemed really busy, and rather un happy. No on was mean, but I sure felt like I was more of a problem than a client.
Nov 13, 2014
I was one of the previous owners first patients and glad to learn Dr. Lee practices the same dedicated and caring qualities S Dr. Vogel.
Nov 12, 2014
The people made me feel very special.
Oct 28, 2014
Be more respectful of my time.My appointment was at 2:15, I checked in at at 2:06 but was not seen until 2:50. If I had shown up 35 minutes late you would have made me reschedule. Due to the lateness I was unable to get my eyes dilated because I had to leave
Oct 25, 2014
I am more than happy with vision awareness and the sevices provided
Oct 23, 2014
have confidence that Dr. Lee takes very good care of his patients.
Oct 23, 2014
the frames were way over what my insurance covered. nice frames but not budget friendly
Oct 19, 2014
Service was great. Frame selection was very limited and too expensive
Oct 17, 2014
This is the second time that we made an appointment and both times we have great customer service. everyone was very helpful and knowledgeable and helping us pick our glasses and frames.
Oct 17, 2014
There was a few people waiting and there was a problem with one of the machines, but everyone was nice and professional. Thank you!
Oct 17, 2014
I was not seen for over an hour past my appt time.
Oct 17, 2014
Nice place, great equipment, but the people works there's, there not too friendly, and when we're checking out the glasses they make us feel to rush to make our decision.I'm not coming back to this place anymore
Oct 17, 2014
IMPROVE YOUR PHONE & FRONT DESK CUSTOMER SERVICE!! I ALSO ASKED TO HAVE MY SUNGLASSES ADJUSTED AND THE WOMAN JUST REPLACED THE NOSE PADS AND ADDED THAT I COULD ADJUST THE REST MYSELF. USELESS PLACE!!!
Oct 17, 2014
IMPROVE YOUR PHONE & FRONT DESK CUSTOMER SERVICE!!
Oct 17, 2014
It was my first eye exam in 10 years. I wasn't quite sue what to expect. But it was very comfortable and I'm glad I chose this vision place.
Oct 17, 2014
The receptionists and technician were courteous and easy to work with and talk to. The doctor was thorough and explained everything I needed to know during my visit. I would recommend this office to anyone needing eyecare.
Oct 9, 2014
get my glasses back on time
Oct 9, 2014
N/A...you all are awesome! Great service everytime and a wonderful selection of eyewear...I still get compliments on my pair of glasses from last year!
Oct 8, 2014
I never give anyone a 10. Lose the fake happy tall blonde eyewear sales lady. All that fakeness is way to much to hear first thing in the morning.
Oct 5, 2014
don't tell me you don't have time to do something...I had to come back again and get my contacts buffed.
Oct 3, 2014
I feel your pricies are very high. I have VSP insurance and I feel I was not going to really save anything at all. I have gone to two other places to get my glasses and they have name brands same as you and they used my insurance and it is about 100 dollars less. I still have not decided where to purchase them. I love the frames there just not the prices.
Oct 3, 2014
More variety of glasses ( style, brand, etc)
Oct 2, 2014
Have already recommended a family member. Great service.
Oct 2, 2014
I tried the big box glasses store last time I got a pair of glasses, and didn't like the overall feel of the experience. Here at Vision Wellness I felt the service was more of a one-on-one. I would definitely recommend this place to family and friends, and plan to return back when I need another exam!
Oct 2, 2014
Explain your billing properly.
Oct 2, 2014
Everything went better than expectant from the workers and greeter
Sep 29, 2014
Good, quick, pleasant and professional!
Sep 23, 2014
Too long waiting for a person who could order glasses. Have more than one person working that can do that at a time. Appt time 1020 a.m. And finally finished 1245.
Sep 21, 2014
The only reason I didn't give a 5 star rating is they were quite busy and I had a long wait getting frames selected. Friendly staff and Dr. Lee was great!
Sep 18, 2014
I have been impressed with the effort made by this office to get my glasses right. I purchased a pair of glasses that I couldn't adjust to the prescription, but they have been bending over backwards to make sure that it is perfect for me.
Sep 15, 2014
Great staff, even though it was busy I didn't feel the quality of the eye exam or the service suffered because of it.
Sep 13, 2014
Dr. Wong and the rest of the staff were helpful, professional did a great job.
Sep 10, 2014
Everything was great except guy helping with glasses needs better people skills. Acted upset that I did not get glasses at your office. I get them for free at work so why would I pay for them? Husband'a sunglasses were not what he wanted. Asked for the green tint and wanted them be dark. They were neither. Will be taking back.
Sep 9, 2014
just have some beer for us chickens. You girls n guys do a good job.
Sep 9, 2014
I had a long wait before I saw Dr Lee but I am always more than satisfied after seeing him. He is the best eye doctor I have ever had.
Sep 8, 2014
Good service and knowledge
Aug 28, 2014
It already is a 10. Dont think it would get higher than that.
Aug 28, 2014
Off hand don't know anyone that needs your services, since our son referred us to you (L.Daine Melton).
Aug 27, 2014
Was very pleased with the service I received at Vision Wellness, Avondale, AZ. I would highly recommend their office.
Aug 25, 2014
Very professional and easy to communicate with.
Aug 23, 2014
Keep up the good work. I felt very welcomed as a new client. The staff was very friendly and made me feel comfortable. I had fun choosing frames as well.
Aug 23, 2014
I wish the ladies showcasing the glasses to select from were more enthusiastic and friendly. Also a bigger selection for glasses would be better
Aug 22, 2014
Loved the look inside, greeted quickly, did not wait long after check in. Awesome doctors and staff.
Aug 21, 2014
Nothing, I think this is one of the best places when it comes to my vision.
Aug 20, 2014
My appointment went smoothly. All my questions were answered and I was checked out quickly
Aug 20, 2014
Although the styles of glasses was limited - the customer service was top notch.
Aug 16, 2014
Thank you for the professional service. Very Nice people and it was a pleasure.
Aug 14, 2014
Need friendlier front desk service. Make eye contact. Smile. Don't make it seem like I am an inconvenience in your busy schedule even if I ask questions to get clarity. Also, a shorter wait time for the doctor is important. I waited 30 minutes this last time. I don't mind waiting but 30 minutes is quite long.
Aug 11, 2014
Vision Wellness had always been great and they seem to be getting better all the time.
Aug 3, 2014
even with the ac not working everyone was awesome.
Aug 1, 2014
No more friends or colleagues in area!
Jul 25, 2014
Not sure, just haven't had pleasant experiences there. Especially last time. Definitely will look into a different doctor next year.
Jul 23, 2014
Very nice office staff. Dr. Lee is excellent.
Jul 21, 2014
5 not because of Drs. But you have to go elsewhere to get any decent choice of glasses. And that was a big waste of my time.
Jul 21, 2014
I absolutely loved my first visit. Dr. Wong was so attentive and very informative. Jessica really helped me pick out some cute glasses and was very sincere on what looked good and what didn't. She as well worked with my budget which I appricate so much. I am so happy to be a patient here and look forward to many more years!
Jul 19, 2014
I like coming to this Optometry Office, everyone is very personable. I was itching to rearrange the chairs so the colours coordinated more, but ... :) The remodeling was not an inconvenience to me, but thank you for the signage all over the clinic. I would recommend your office to anyone needing an Optometrist.
Jul 19, 2014
I did not fell pressured to purchase before ready
Jul 18, 2014
Your eye doctor made our visit pleasant and I believe she gave us a thorough assessment. This was my first visit, and I believe I will be a returning patient.
Jul 18, 2014
excellent service and great atmosphere.
Jul 18, 2014
Dr. Lee is outstanding, with much patience, as well as explaining everything so I could understand.
Jul 17, 2014
I liked the fact that Dr Lee took the time to explain everything that he was doing and welcomed my questions about different aspects of vision care. I also appreciate the fact that this office is ahead of the game regarding technology as they have equipment that makes having to get the eyes dilated (always an unpleasant experience) a thing of the past. This technology comes at a price however and since my entire family of 5 went in for checkups the fee for this new technology became significant. But overall I would say I received efficient professional service service and all my questions were answered. The only thing preventing me giving a 5 star rating was the added expense (which is optional, the old fashioned dilation of the eyes is still covered under my insurance) of the new technology.
Jul 17, 2014
The doctor's appointment was a "10". I had concerns the way the office staff explained billing for the appointment and when purchasing eyeglasses. This reduced the overall score to "7"...Specifically, $200 if billed to insurance or $75 out of pocket. Additionally, the appointment was scheduled online. My 1:20pm confirmation email surprised the office staff. They had me at 1:45pm; this was a problem because I scheduled the appt. over my lunch hour.
Jul 16, 2014
Overall a great experience
Jul 14, 2014
Pleasant experience. My questions were answered and received care I was anticipating.
Jul 14, 2014
Dr. Wong is a very thorough, informative Optometrist. She also has a lovely, caring personality. Great Staff.
Jul 11, 2014
Miles is AWESOME! He's very patient and helpful. Thank you.
Jul 11, 2014
Cost of lenses and extras were a little more than what I was used to paying.
Jul 11, 2014
I answered as a 9, but there was confusion when we checked in. There was no record of our appointments (for my wife and me both). Fortunately, they were able to accommodate us, but it was rather disconcerting that there was no record of the appointments, which were made 7 days in advance. Jessica took our appointment (not to be confused with the optician Jessica - it wasn't she.) It all turned out fine. The optometrist was great!
Jul 11, 2014
Verify insurance coverage BEFORE seeing the patient to make sure you will accept their insurance.
Jul 10, 2014
Four stars just because they took forever to attend us. My son had a 9:00 a.m. Appointment. We were the first ones there and the lady called another woman in front of us even though we were there first. Optometrist didn't see us until 10:00 a.m.
Jul 6, 2014
Nothing - you are at a 10 in my rating. You are doing great! Thank you.
Jul 3, 2014
Dr. Lee is great in his thoroughness and has superior explanatory abilities.
Jul 3, 2014
Great vision center, selection was great and prices were reasonable. Wait time was a little high, 30 mins past my appointment.
Jul 3, 2014
Offer quality frames with an affordable range of price options.
Jul 3, 2014
The staff and Dr. I were very efficient to thourough. I had to wait longer than I expected to see the Dr. but overall great service.
Jul 2, 2014
The staff is professional,explained every procedure. They appear to have high tech equipment as well. I'll be back. thank you
Jul 1, 2014
Make sure you see people at the time of there appt. I had to wait an hour...
Jun 30, 2014
Everyone is always nice and seem to care about their patients needs.
Jun 29, 2014
I would use this office again.
Jun 29, 2014
Dr. Wong was ver nice. She was very thorough and informative!!!
Jun 29, 2014
Shorten wait times. Once I was seated in the exam room, it was quite a long wait before the Dr came in.
Jun 29, 2014
Have enough staff present to help patients in a timely manner. The eye doctor's appt went well but when it was time to look at glasses and pick out a style, I sat for quite a while waiting for assistance without any acknowledgment from staff until I asked. I chose to leave and get my glasses elsewhere. The we doctor was great though!
Jun 29, 2014
nothing. everything was awesome
Jun 28, 2014
I felt I was given a thorough eye exam and that Dr. Lee spent an appropriate amount of time explaining what he found pertaining to my eye health and prescription. Thank you.
Jun 28, 2014
Not sure - perhaps more choices on the paper work listing vision problems.
Jun 25, 2014
give better discounts to insurance members
Jun 25, 2014
Over all experience was great
Jun 22, 2014
I was impressed with the number of new technology devices you used. Dr Lee and Albert were very patient with me, thank you. Your staff were all knowledgeable and friendly.
Jun 20, 2014
Did a fine job. Courteous, punctual, friendly, thorough
Jun 19, 2014
Enjoyed working with doctor and tech
Jun 19, 2014
I love visiting a Doctor's office and receiving service in the manner I provide. You were timely and effective. Thank you.
Jun 19, 2014
Nothing think you guy s were wonderful.
Jun 18, 2014
They provided awesome customer service, beginning from the front desk to the Optometrist.
Jun 15, 2014
Dr. Lee is a wonderful Dr. I have received outstanding care from him.
Jun 14, 2014
We were asked to come in 30 to 40 minutes before our scheduled appointment, which we did. We were not seen until 30 minutes after the original time. 8 other words, we came in early at your request and still took an hour to be seen.
Jun 14, 2014
you already did. Liked the staff and Dr. Lee very much. Already gave your name to a co-worker.
Jun 13, 2014
Help customers decide between glasses if they are having trouble choosing a pair that suits them and also it was a solid hour before I was seen by the doctor
Jun 13, 2014
Really like the doctor. She took time to review my exam and possible future issues with my eyes,
Jun 11, 2014
I waited some time but no more than 15 min.
Jun 9, 2014
I called the office because i had severe eye pain. i was told to come within 30 minutes, and i did... I was seen without an appointment, and i was given wonderful service and care.
Jun 8, 2014
the dr. and staff are great they should all get a 10
Jun 8, 2014
the staff and dr. are great
Jun 8, 2014
I enjoyed my visit and would highly recommend vision wellness to my friends.
Jun 6, 2014
I was very impressed for both my son and I on our viist. The staff was very courteous and the docs were great. Will def use you guys in the future!
Jun 5, 2014
We were very impressed witht the office and staff, would def recommend in the future to friends.
Jun 5, 2014
Your staff does a great job!
Jun 4, 2014
BESD has a new vision insurance plan that will start July 1, 2014. It includes Vision Wellness and I can't wait to be able to afford a really good pair of glasses which I know I can get here at Vision Wellness!!
Jun 2, 2014
continue the awesome job that you are doing.the atmosphere is good. dr. Lee is great, he listened, answer questions and honest about what is beneficial for me and my husband re. our eye care and health.
Jun 1, 2014
You have a rating of 10. You went beyond customer service and helped me get my contacts lenses in time for my camping trip!
Jun 1, 2014
I was very pleased with the professionalism of everyone in the office. I like the up-to-date equipment that is used. I feel that it is because of this that an issue was found with one of my eyes and I was referred to a specialist. When I contacted Dr. Lee with some additional questions, he responded to my call very quickly with the information I needed. I would highly recommend this office to anyone.
Jun 1, 2014
I was taken care of on time and was in and out quickly.
May 31, 2014
always enjoy walking in the doors. Staff is friendly, professional and willing to go the extra mile to make my experience the best it can be.
May 30, 2014
Better frame selection. Wider price range. You have several high end, but not enough mid price frames.
May 30, 2014
Not much. Everyone very helpful. Took the time to answer questions and made sure I understood what was said.
May 25, 2014
Service was great. Exam began and ended in a timely manner.
May 25, 2014
My appointment was at 10:30AM and I was 30 minutes early. I was taken back almost immediately and was out of the office in no time. I like the way this practice does business. Some may see the experience as rushed, but I appreciated the way that business was conducted. Dr. Wong was very nice. The front desk personnel upon leaving were also very kind. I was so impressed that I received a new pair of contact lenses on the same day of my visit and that I'd have my years supply delivered to my home, instead of having to come and pick them up. I will be gladly returning to Vision Wellness every year!
May 25, 2014
The front desk was not friendly. They seem preoccupied and rushed. Almost annoyed.
May 23, 2014
Do not let us wait over 3 hours, or let me know the wait time so I can reschedule.
May 23, 2014
I was very pleased with my eye exam and the help I was given in choosing new frames.
May 22, 2014
I've been going to vision wellness for years and have been well taken care of. Setting your appointment on line is a plus.
May 21, 2014
I really like Dr. Lee. He takes the time to answer questions and make sure you have a good experience.
May 20, 2014
Very Very good and would reccommend.
May 19, 2014
Your staff is knowledgeable and courteous.
May 18, 2014
I really appreciate everyone being on time so that I did not have to wait. It is a very efficient office.
May 11, 2014
Dr. Lee and his staff were very professional & answered all my questions to my satisfaction!
May 11, 2014
Provide lenses a lil less expensive
May 11, 2014
frames looked outdated would like to see better selection of frames
May 9, 2014
FRIENDLIER STAFF AND BETTER DOCTORS. DOCTOR WAS NOT INFORMATIVE AT ALL, WAS NOT WARM OR WELCOMING. VERY VERY UNSATISFIED WITH THE SERVICE.
May 2, 2014
i WOULD HAVE LIKED FOR THE DOCTOR TO HAVE EXPLAINED MY CHILD'S VISION ISSUES MORE EXTENSIVELY. SHE DID NOT EXPLAIN WHAT THEY HAD OR WHAT THE FUTURE WILL LOOK LIKE IF THEY WEAR NOT WEAR GLASSES. ALL SHE SAID WAS THAT THEIR VISION IS NOT GOOD AND THEY NEED GLASSES. DOCTOR WAS NOT INFORMATIVE AT ALL. I WAS VERY UNHAPPY WITH THE SERVICE.
May 2, 2014
excellent experience everyone was a 10+
May 1, 2014
your service and personnel were excellent
May 1, 2014
I am always treated great their and I have never had problems. Dr. Lee is definitely what makes that place enjoyable.
Apr 30, 2014
Eye Exam was a 10 but when I got my new glasses they were handed to me without fitting them to my face or checking to see if they did fit. I had to call to the ladies attention that the frames were crooked. She put them on the glass table top to see which side was out of balance. She then bent the frame so to level the ear pieces. Need more professional approach in fitting customers to glasses, especially when you are spending $500 + for glasses.
Apr 26, 2014
The appointment was made when we were there.
Apr 26, 2014
I was happy with my experience, however, they did not have a very big selection in mens eyeglasses.
Apr 26, 2014
The new glasses still have not corrected my vision as much as I'd hope. Highway signs are a little blurry. Prescription falls short of my expectations. I double the lens were ground to my new prescription. At least this time they are tint with the sunlight.
Apr 26, 2014
Adding an additional technician to go over vision plan would help speed up the final appointment. I had to wait quite some time before a technician approached me.
Apr 25, 2014
great staff - eye exam went well
Apr 25, 2014
Eye exam went well with no problems
Apr 25, 2014
Have the people in charge of helping get the actual glasses picked out and ordered acknowledge people as they come over instead of ignoring them.
Apr 25, 2014
Well our appointment on Thursday April 17 for which I took my son out of school for was taken off the schedule and had to be reschedule to the next day
Apr 21, 2014
I was very please with my service
Apr 19, 2014
Our whole family uses Vision Wellness for their expertise.
Apr 17, 2014
everyone was very nice and cordial. the only negative was the out of pocket cost for deep eye scan.
Apr 17, 2014
I am new to the area and Vision Wellness was recommended to me. The staff and doctors were able to work me in to check out my eyes because of an emergency visit even though I was not yet a patient. Everyone was very polite and knowledgeable. I will most definitely return for my eye exams and glasses.
Apr 17, 2014
Dr. Wong referred me to a retina specialist
Apr 16, 2014
Really a week end hrs alternately
Apr 16, 2014
A very professional doctor.
Apr 13, 2014
The only thing was every eye glass frames I really like were to expensive
Apr 11, 2014
All the frames I liked were to expensive
Apr 11, 2014
I have worn corrective lenses my entire life. Dr. Lee and the staff at Vision Wellness are extremely thorough, knowledgeable and friendly.
Apr 11, 2014
This was my first time being seen at Vision wellness. It was a great experience, other than we felt that the receptionist was not attentive and slightly rude. Other than that our experience was good and I will be back.
Apr 11, 2014
Even though I did not have insurance and the prices were a bit steep, they were kind enough to offer me a discount and get my kiddo the glasses he needed.
Apr 10, 2014
I have nothing more to add.
Apr 10, 2014
It's already a 10. I have already refered friends and family to this office.
Apr 10, 2014
You guys saw me even though i was 15min late. Service wad fast and friendly. Had sime issues with insurance, front desk called to verify extr coverage.
Apr 4, 2014
Went in for first eye appt. was fun experience.
Apr 4, 2014
Had a great visit, very helpful.
Apr 4, 2014
Thought the blonde in the front was kinda rude. I got there and wanted to look at glasses but she asked me to go to the other side. Then at check out she still wasn't friendly.
Apr 3, 2014
Nothing i love the service here
Apr 2, 2014
Streamline the checkout process.
Mar 31, 2014
Checkout process was slow and confusing
Mar 31, 2014
Need to have a larger selection of frames to choose from. I didn't feel I had a choice and I settled for the one pair I did find that I liked. Prices seem high, too but I don't know that for sure as I didn't do any comparison shopping. Doctor was great, exam was so much better and less stressful. And that is why I will continue to go to this office, but I may look elsewhere for my glasses.
Mar 30, 2014
Listen to your patients.
Mar 30, 2014
Dr. Wong (formerly Kennedy) was consistently awesome - personable, knowledgeable, informative, and genuine about my eye care. As is her style, she explained the tests, the options, and why these are recommended - truly appreciated feeling appreciated!
Mar 28, 2014
Dr. Wong is great, this was my 2nd exam done with her, an my prescription is perfect - You have a great selection, I purchased a new pair with a little bling.. so I would have an extra pair..I didn't really need a new pair, my vision had not changed much.
Mar 24, 2014
Dr. Wong was very thorough. I was taken care of promptly and everyone was very attentive to me. Highly recommended.
Mar 23, 2014
Very professional and well equipped. Did not feel rushed. Great experience.
Mar 21, 2014
Be more organized at check out. This is second time I have had to wait while they try to figure out computer, and. Coding.
Mar 19, 2014
Dr Kennedy is very professional and courteous, a pleasure to see.
Mar 19, 2014
Very nice staff. One of the ladies in the eyeglass area even helped with my kids. Really enjoyed my visit there
Mar 19, 2014
Quality of care was excellent and I will definitely be coming back for years to come!
Mar 17, 2014
This appointment was fast and I was taken care of quickly. Your phone service is horrible and other times you waiting time when at appointment is too long. I called and cancel an appointment before this one and was not happy with your costumer service. I told the Jessica that I would not go back and she didn't care. Her response to me was "ok". I decided to give you a second chance and this time was better. Your costumer service has to improve. I also can not stand on his long it takes your office to answer your phones, most of the time it's s machine answering. That should improve as well.
Mar 16, 2014
Very friendly people. Very helpful. The doctors and the opticians know what they are doing.
Mar 14, 2014
I was very impressed with Dr Wong she was very professional and complete with her examination. She made sure I understood what I was suppose to do for eye care at home. She showed me step by step. Very nice. Thank you!
Mar 14, 2014
I thought your office and staff were very nice to deal with. I was greeted and taking care off in a very timely manner.
Mar 12, 2014
Better customer service, not that friendly
Mar 12, 2014
Improve your operation as it relates to verifying insurance coverage prior to an appointment and if an issue is present do not wait until we arrive at the appointment to let us know we are not covered until another month. An if covered, then communicate this with the eye ware employee.
Mar 9, 2014
have not rec'd glasses at this time so do not know if problem is corrected. I think it has but want to be sure with the glasses. Dr. Lee was very thorough and knew what the problem is. Liked him very much. Refer to #3
Mar 8, 2014
I like the doctors and the service, I just think the glasses are a bit expensive.
Mar 7, 2014
I waited too long to be seen by the Doctor. Schedule your appts. such that there is a minimal bottleneck.
Mar 6, 2014
Excellent care, thorough exam, friendly staff, convenient appointment scheduling and forms online, and professional exceptional quality of care!
Mar 5, 2014
I had no insurance and was so glad they could work with me.
Mar 2, 2014
Everyone was friendly and helped with all my questions.
Mar 2, 2014
I waited for over an hour. Why?
Mar 1, 2014
I like Dr Kennedy, she always is great.
Feb 28, 2014
Continue the great services
Feb 27, 2014
very happy with everyone there= my daughter took my grandson there with my recommendations and she was very please too. Thank you for being so nice.
Feb 26, 2014
Honestly I had the worst experience. Dr. Lee himself is wonderful but It's after the exam is whats the problem. My first visit was ok but I couldnt find anything that I liked so Melanie helped me find some frames online and ordered them. They came in yesterday the 24th and she called me to let me know so I went in to try them and pay for them. It was extremely busy but I was patient. At one point melanie pulled the glasses out and I just needed ti pay for them. I sat there for an hour wqiting. I was told once she was done I'd be next. Well people coming in after me ti oick up frames and I kept getting skipped. Finally I got up and told the receptionist I was leaving. She couldn't tell me why I was skipped.This was unbelievable! I have been coming to you for years and to treat someone like this is unacceptable.
Feb 25, 2014
everything was good. thank you Drew
Feb 25, 2014
I have seen Dr. Vogl and Dr. Lee and they are both very good. Extremely personable, courteous, and professional. I just wanted my WellVision exam (because it's covered by my insurance) but was charged 50 dollars extra for a "refraction" that I was not prepared for or asked/told about.
Feb 23, 2014
LOVE THE SERVICES THAT YOU PROVIDE-MY FAMILY FEELS LIKE YOU REALLY CARE ABOUT OUR EYE HEALTH--BEEN GOING FOR YEARS AND WILL CONTINUE-VERY PROFFESSIONAL STAFF AND FRIENDLY ENVIRONMENT!!!!
Feb 21, 2014
All went well. No complaints at all.
Feb 20, 2014
More of a selection for people that want nice glasses at a good price .I could care less a bout the name..I felt like I was in a store for sun glasses in Hollywood or something....but I will say the service was great
Feb 20, 2014
Very great visit. Dr. Thompson was very kind and professional. Myself and my daughter are very happy.
Feb 19, 2014
I have had great service there. The only thing is the wait time sometime to see the glasses person.
Feb 19, 2014
Since the appointments book out and Dr. Lee and Dr.Kenedy actually care , it gets hard to schedule with the one office since I am a traveler. I have tried other places but my glasses are never done correct at costco or target, so I happily now just give up and go or wait for the above doctors. Staff has always been super nice and professional.
Feb 14, 2014
I had to wait longer than I wnated. I was there on time. Maybe you should schedule better
Feb 12, 2014
I am very happy with Vision Wellness.
Feb 8, 2014
Nothing for my experience was excellant and Christina Marie and everyone were great.
Feb 6, 2014
I only wish I had received my eye prescription from my exam.
Feb 5, 2014
Better communication at front desk. Slightly confusing but everyone was very nice
Feb 5, 2014
I prefilled the paperwork and was still asked some of the same questions at my appointment and that is honestly annoying. I got there on time and was not seen for about 20-30 minutes. Then when I was finally seen. I waited for a long time and the Dr. Was probably overbooked on appointments because he kept going back and forth between appointment which I felt was rude and not respectable to my time. Fix this and I will consider going there again. I was also not happy with the selection of glasses that were available to my daughter through my insurance. I felt like I could get a better deal without my insurance.
Feb 3, 2014
It took several hours to make an appointment. I was left on hold for over 30 minutes twice. I was then told I would be called back and that did not happen for over an hour. So my husband called back and had to be rude and refuse to be put on hold in order to finally make our appointments. We almost did not return to your establishment.
Feb 2, 2014
The only reason it's a nine is because I live in Buckeye, and the office is now pretty far away.
Feb 2, 2014
Take appointments on time
Feb 1, 2014
Not have me wait 40 minutes before being seen. Also not skip me when other customers come in after me.
Feb 1, 2014
I have been bringing my daughter here for three years or so now and I can't complain. Dr. Lee is great and the staff does a great job. They have great new technology that makes it a more enjoyable experience for my daughter. It is also important to note that they do a great job of maximizing my insurance benefits while keeping my out of pocket costs in mind.
Jan 31, 2014
Wait time was bad. There were people who came in after me without an appointment and were seen before me because they were medical. I did not get to see the doctor until 1 hour and 10 minutes past my appointment time. My time is just as important.
Jan 31, 2014
Prices of the glasses are a bit expensive. The service is a 10 but people would spend less getting the glasses elsewhere after the exam.
Jan 30, 2014
I was very pleased with the office staff, technician, and both doctors. A mistake was made on the cost of my contacts, and I was contacted with an apology. The charge was corrected. Dr. Lee provided my services, but Dr. Vogel was at the desk. Very friendly and made connections with Chicago and IU.
Jan 29, 2014
My experience at Vision Wellness was great for the most part.... the only thing I didn't like was the wait.
Jan 29, 2014
I understand that there was a staff shortage, but an hour wait for an appointment is too much. I work hard to make my appointments on time and I expect the same courtesy to be reciprocated. Perhaps a phone call to say - just to let you know that we are running behind schedule. Would you like to keep your appointment or reschedule? That is not difficult to do. I drove down from another appointment in Surprise to be at Vision Wellness on time. If I was going to be late, I would have the courtesy to call you and let you know. I expect the same in return. When my wife went up to the desk to enquire about the wait - immediately they said we could reschedule, which is fine but we were already there, and I had to leave town the next day so we stayed. Once we were seen - it all went quickly and the gentleman who helped pick out my glasses and sunglasses was extremely helpful.
Jan 25, 2014
I had to call this place to look at my eye, I was having an issue of redness and I was not even a patient of theirs and they got me in that day to be seen. Even though I didn't have an appointment it did not take long to be seen. The staff was friendly and very professional. I highly recommend this place
Jan 22, 2014
exam was great, but prices were high.
Jan 21, 2014
Great eye doctors and staff!
Jan 18, 2014
Long term patient of Dr Vogl.
Jan 18, 2014
More organization and communication.
Jan 17, 2014
VISION WELLNESS receives an A+. From exam to eyeglasses, I am well pleased. Thank you
Jan 17, 2014
The office is crowded and appointments late, but the doctors/staff are excellent.
Jan 17, 2014
I was disappointed that my visit cost over $100 after speaking with Dr. Vogl and being told that I would not have to have a full exam but simply see a Dr to confirm my prescription was correct.
Jan 16, 2014
Have more variety on eyeglasses frames, and more reasonable prices
Jan 13, 2014
this office is the best layout and has wonderful personnel
Jan 12, 2014
HAVE BEEN GOING HERE FOR YEARS. SERVICE IS EXCEPTIONAL AND THEY HAVE THE BRANDS I LIKE THAT ARE WELL INTO MY BUDGET.
Jan 10, 2014
Include dialysis in exam. They said it was $25 or I could get the opto picture. They neglected to mention that was $35. I would have gotten the dialysis if I had know. Actually I would have gone somewhere else where it was included. I compared this to a car lot. Every time I turned around my $10 kept going up. I ended up paying $45 which I wasn't expecting at all. The optometrist was great though. But $400 just for lenses was way more than I expected to pay. Sorry, but I'll take the prescription and go elsewhere.
Jan 10, 2014
This is my second time your business and I'll keep coming as long as you hold on to your excellent Customer Service.
Jan 9, 2014
I was extremely happy with the service I received and the quality of the technology available for the exam.
Jan 9, 2014
Not thing your staff and your doctors are very courteous they understand what you're talking about And take care of your needs
Jan 8, 2014
make sure the receptionist knows what shes doing
Jan 5, 2014
Wait time needs to be improved. Cost needs to be improved.
Jan 4, 2014
If you could make the glasses come in faster, so people can get to use them when needed.
Jan 4, 2014
I really like the left half of the building (eyeglass section) except for the slippery chairs.
Jan 3, 2014
I was seen 30 minutes past appt time. Have more choices of frames that are affordable for my mom. Your frames are ALL designer! We had to wait almost an hour to be seen for exam. There was only one tech to show frames and there were four people waiting.
Jan 3, 2014
Dr.Kennedy has been very thorough and professional. She listens carefully and works with me to find solutions. She is an excellent Doctor.
Jan 2, 2014
2013 ended with a pleasant eye exam and a new pair of fashionable Prada eye glasses. Thanks vision wellness team!!! :) Lisa Tyson, Tolleson AZ
Jan 2, 2014
We enjoy our visits every time!
Jan 1, 2014
I have been a patient of Drs Vogle and Lee for quite a few years and love your attention to detail in an exam and am always satisfied with the customer service received by you and your office staff. I do feel however that there has not been a great selection of frames available in the last couple of years, or perhaps just not to my taste. I chose to have new lenses put in an old pair of frames most recently. Otherwise I have always been completely satisfied.
Dec 31, 2013
Excellent service. Great experience.
Dec 31, 2013
I was able to get similar frames and lenses with all the extras for a third of $$ from your offer.Since I had cataract surgery medicare partially paid. I feel your people should've known this.
Dec 20, 2013
I thought the Dr. and Staff were very professional and courteous. The Eyewear was just not in my budget.
Dec 18, 2013
Speed up service I was there 2 hours
Dec 18, 2013
Everyone was pleasant, helpful and knowledgeable. They actually listened to everything I wanted, or felt I needed, to say. I plan on staying with this office for my vision needs for as long as I live in the West Valley.
Dec 16, 2013
Excellent care and service. I was extremely pleased
Dec 12, 2013
I look forward to going to Vision Wellness. I am always treated well! Thank you.
Dec 12, 2013
Friendly and efficient staff, and careful eye care.
Dec 11, 2013
although the ladies in the front seemed to be busy i came in 12 min early and only had 1 peson in front of me and all i needed to fill out the app so i can be seated and fill it out would have been nice to be greeted and ask what i was coming in for to process it more efficiantly and there wouldn't be so many people waiting in the front. just a suggestion other wise everyone was very poliet and nice.
Dec 11, 2013
We have to be at the Appointment on time. And a more affordable veriety of glasses. You only had Gucci or Prada rea
Dec 11, 2013
Dr. Vogl is dedicated to her practice, individualized care and keeping up with new technologies and applications. Office staff is friendly and service exceptional.
Dec 7, 2013
Great service and great people!!!
Dec 7, 2013
I don't go to doctors but i would 100% go back to see this one.
Dec 5, 2013
Courteous and professional staff. Nice office and convenient location. State of the art equipment. Overall a very good experience.
Dec 4, 2013
I enjoyed this appointment much better that the year before. I prefer to only see Dr. Kennedy.
Dec 1, 2013
great service and people who work there. Better than other places i have been to and plan on going back.
Dec 1, 2013
Better customer service needed. Not enough help in front office
Nov 30, 2013
Make appointment times! If I have a 4:40 appt., I don't want to be seen at 5:10.
Nov 28, 2013
Great service everyone was helpful and friendly
Nov 27, 2013
Everything was perfect, all the test didn't take that long and Dr Adam Lee explains every detail very well and clear.
Nov 27, 2013
Dr Lee is a awesome doctor. I was disappointed that my insurance coverage was not verified or trouble shooter before my scheduled appointment. I was scheduled at 11am, but because of the insurance issue, I didn't see Dr Lee until around 12pm. I had to get a babysitter so that added an extra unnecessary hour.
Nov 25, 2013
Every time that I have come to the office I experienced professionalism and expertise!!
Nov 24, 2013
There are really not too many things I ask for in any form of medical/wellness service: kindness, respect for my time, cleanliness and professionalism. I felt that all of these things were present at Vision Wellness. I felt comfortable there, and would definitely recommend it to others.
Nov 24, 2013
Very satisfied with such a thorough exam and with the latest equipment , extremely attentive to accuracy and detail. Thank you!
Nov 21, 2013
I've been very happy since I started coming to Vision Wellness a couple of years ago. Dr.Lee and his staff are very personable and make recommendations based on their own experiences. I'm confident in the care I've received and the service I've gotten. Every time I purchase contacts, Dr. Lee takes into account the affect it has on our bank account for a year's supply, and always seems to find us a rebate or something to offset the cost. Jessica, the receptionist, is awesome and works hard to coordinate with multiple insurances to make sure we get maximum coverage.
Nov 21, 2013
Waited about 35 mintues before I was seen by Dr. Kennedy but the exam was extremely fast.
Nov 20, 2013
Receptionist were not friendly other than that good
Nov 20, 2013
I have been to the office 4 times and was told my appointment would take 15 to 25 minutes and all times I was a little early and all appointments took about an hour. That is too long of a wait. Also it is very hard to get a hold of your front office staff. I have called and left messages and I was never called back until a week later.
Nov 13, 2013
Thank you to Dr. Lee who explains my vision to me and takes his time to be sure I understand. The staff was amazingly patient in helping me find a style of frames that looked great on me and fit my budget. Thank you!
Nov 10, 2013
I was very happy with the visit.
Nov 9, 2013
I was very happy with my service
Nov 9, 2013
Dr. Le and the entire staff at Vision Wellness are very professional, courteous and friendly.
Nov 8, 2013
First time visting this practice, they have excellent customer service and selections of designer glassses.
Nov 8, 2013
better service when you call in. everytime.....I left on the phone way too long. not ok
Nov 6, 2013
Wait time was 75 minutes which is unreasonable for an eye exam Wait time was 35 minutes to speak with optometrist regarding choice of glasses
Nov 6, 2013
Maybe wait time. But not too bad. Dr was apologetic about wait time.
Nov 2, 2013
Already did. Everyone is nice and knowledgeable. I especially appreciate Dr Lee taking the time to really figure out my problem.
Nov 2, 2013
You have your receptionist overloaded. She was very helpful, professional & rushed. The phones rang nonstop because she is unable to do two jobs at the same time. This is my experience from being in the front office 5 times.
Nov 2, 2013
Not sure what you're looking for. see above. It was a good thorough exam. Dr. Lee very informative.
Nov 2, 2013
I can't think of anything that would make my experience any better!
Oct 29, 2013
I loooovvveee the fact that they had late appointments. It has been a life saver for us!
Oct 29, 2013
You've already done it! :-)
Oct 25, 2013
Love My eye doctir, he was very informative, and did not make me feel like he was rushed. I highly recommend him.
Oct 24, 2013
Wish there was a bigger selection of frames
Oct 23, 2013
Make it easier to make an appointment. One reminder to make an appointment is sufficient.
Oct 20, 2013
Sales person very sneaky Just her trying to make a buck. I will be canceling the order
Oct 20, 2013
Hire more staff so when I call for an appointment you don't hang up on me or make us wait 30 minutes past our appointment time to be seen.
Oct 18, 2013
Keep doing the great job with the great stafff you currently have.
Oct 17, 2013
My only reason for not giving it a five was that I was told my insurance would cover ALL of my glasses, then get hit with a $20 materials charge (which I am still looking into regarding my insurance) after going thru all of the ordering. That could have gotten me 20 pair of glasses I already use from the Dollar Tree. If I was told that upfront, I would not have opted for the glasses. I didn't think I needed a Rx, the dollar ones were working fine. But I figured they are free (Not!) so why not use the insurance I pay for?
Oct 17, 2013
Nothing. I normally do not make recommendations; I just relate what my experience was, good or bad.
Oct 17, 2013
Nothing! As far as my experience was concerned- everything was perfect and your staff went above and beyond.
Oct 17, 2013
I thought Vision Wellness was really Great. Fantastic.
Oct 17, 2013
Had a misunderstanding with web site appointment scheduling but staff went out of way to fit my wife and me into see doctor
Oct 15, 2013
The office was very busy. I got there early to pick out frames so I did that before I saw the Dr. My appt started 25 min. or more late and I had to wait another 25 min. or more to get my new lenses ordered.
Oct 13, 2013
It's a pleasure coming to Dr. Lee for my eye health.
Oct 13, 2013
I was very happy with my treatment.
Oct 13, 2013
Great service. Great people. Very professional.
Oct 13, 2013
I really love it here, but I don't really know anyone else who would need to come this far Southwest
Oct 12, 2013
Keep doing what you doing.
Oct 12, 2013
My email for an appointment was never answered (don't have that option on the website if it's not going to be utilized). My wait time to be seen was 40 mins (though everything went quickly once I was called). The person who fitted me for glasses smelled like cigarette smoke - though he was very nice.
Oct 12, 2013
Staff needs to check all paperwork before talking to client (they had someone else's file and I saw my name was not on it). Even though they get you in a room on time, you still must wait for the doctor to come in.
Oct 11, 2013
More options and prices for glasses and contacts...maybe even online.
Oct 11, 2013
I was there for over two hours. Some of the staff were late or didn't show up. Dr. Lee apologized but two hours is a little long.
Oct 7, 2013
My 16yr old son came in with a piece of metal in his eye. Dr Lee was extremely helpful and was able to remove it right in the office! We were very impressed with the promptness of which the office got us an appointment and care. Thank you!
Oct 6, 2013
Everyone makes you feel comfortable. The assistants and doctors take time to answer questions that are easy to understand.
Oct 3, 2013
After filling out all forms required, why were the same questions asked again when I had my appointment. My paperwork had everything you needed to know. This could be a time saver for your patients
Oct 3, 2013
Great service but you have to wait at least 30 to 45 minutes after your appointment time to be seen by the doctor.
Sep 30, 2013
They have a great team at this location....they answered my questions so that I understood exactly what they were doing, the why behind it and understood my budget and they even helped with solutions!!!!
Sep 28, 2013
Have a better selection of glasses for blue cross davis insurance
Sep 27, 2013
Disorganized in the front....badly, except the person who checked me out at the end. He was great! Dr. Kennedy was awesome!
Sep 27, 2013
You need to have more selection of frames. Specially for men....you are very reduced in what you have available. Also the pricing, you need to have brands that are more afforable. It seems like you have many name brand frames, but when your in a budget, you cannot afford them. I would probably not be coming back next time im due for new frames just because of your selection.
Sep 26, 2013
The Staff was professional and courteous,I was satisfied wit the Doctor's exam and what was prescribe for my treatment.
Sep 23, 2013
Dr. Vogl stays up-to-date with the latest technology.
Sep 23, 2013
Appointment went well and I was happy with the service and quality of care.
Sep 22, 2013
The appointment and service at that time was stellar.The follow up since has been abysmal. I am still waiting on a call back about the glasses. I have called twice and not received a call back.
Sep 22, 2013
I loved how the appointment turned out
Sep 21, 2013
Great new Dr. a great addition to an already awesome team!!!
Sep 20, 2013
Great exam - poor selection of eyeware
Sep 19, 2013
I really appreciate how she cared for my son!
Sep 19, 2013
The equipment in the first room I was in was not yet working-have all equipment ready for your first patient at 9 am. Make the checking out process more smooth and less time consuming. Your gal did not seem to know what she was doing on the computer with the program you use. I have yet to get my final costs and receipt for co-pay, as my husband had appts. to get to. She said she would call, but it is Wed and nothing yet. More selection of less expensive frames would be appreciated-I don't need designer frames. The overall experience this time seemed that you are not organized.
Sep 18, 2013
Vision Wellness- very cheerful and efficient staff. Bright clean waiting areas. Very competent and caring Doctors and assistants.
Sep 18, 2013
Use same doctor as before. Glasses prices a bit high.
Sep 18, 2013
Doctor was excellent and staff very helpful
Sep 15, 2013
Wait times, single examination location
Sep 15, 2013
The staff was skilled and professional in the service provided. The eye exam was through and provided a complete analysis of the vision condition. The discussion of the treatment options gave me the information needed to select the course of action to correct my vision.
Sep 12, 2013
When I was in there they had a hard time with the computers which ment I had to wait for a while. The AC also when out. Things that may not have been there fault but still not a great time.
Sep 12, 2013
A good experience for my exam
Sep 11, 2013
Make the process faster then two hours
Sep 11, 2013
Very happy, you guys have a friendly office, very helpful and I feel very comfortable with the doctors. They always do a very good job of explaining everything to me!
Sep 11, 2013
Service was great. Just though that the frames and lenses were a little over priced. Even w/ insurance. Thank You.
Sep 8, 2013
The staff at this facility was very courteous, nice and efficient. I don't have anything negative to say at all.
Sep 7, 2013
Prices for contacts too high
Sep 6, 2013
Better organization. The Dr. didnt even know who there patients were and it was a cluster with rooms. Dr. didn't know what room to go to next. Reception was very good and so was the gal handling the glasses. I love Dr. Kennedy. She is very pleasant and knows what she's doing, very thorough.
Sep 5, 2013
I've always had a great experience here. Dr Lee really takes his time to help you and explain anything you have questions on. They really helped me a lot 3 years ago when I was having contact issues.
Sep 5, 2013
The Doctors were great, We did have to wait over our appt. Time, and because it was lunch time I could not meet with a glasses person and I need to come back at another time because everyone went to lunch except one guy who had a waiting line which I didn't think it was very fair in him and the folks waiting. The glasses selections were decent but it didn't have anything I liked.
Sep 1, 2013
you need to offer non designer glasses as well some people like myself, need to stay close it my insurance coverage
Aug 31, 2013
I was not pressured or over charged for the services I received. I am on a strict budget but Dr. Lee kept everything affordable for me.
Aug 31, 2013
The staff at Vision Wellness goes above and beyond...they helped fit me for my contacts personally and were very patient with me as I slowly mastered the process. I'm absolutely referring them out!
Aug 30, 2013
I felt slightly rushed through. Plus felt pressured to pick out glasses and order on the spot.
Aug 30, 2013
Everyone in the office was very friendly
Aug 27, 2013
Dr Lee and staff always take good care of my eyes. Everyone is courtious and friendly.
Aug 25, 2013
Would appreciate it if the women that work in your office, mostly in the front, would dress more professional. No Cleavege !
Aug 25, 2013
Staff was very helpful and very polite. They made sure to check my insurance with thier fast system of verification. I liked it. Thank you.
Aug 24, 2013
Excellent service pleasant atmosphere
Aug 22, 2013
Everyone was great and very helpful. I was very thankful for the gentleman that helped me choose a new frame. That is not easy for me and he made the experience the easiest it has ever been.
Aug 22, 2013
I was shocked upon entering that an optometrist's office in Avondale would be this nice. The staff was very nice, and the office very clean.
Aug 21, 2013
1. More timely appointment. 2. Increase staffing in eye fitting area. We left after waiting 45 minutes for someone to help us.
Aug 14, 2013
Last time I ordered contacts, it took over 3 weeks to get them, first not ordered, then some other mix ups, etc. Just ordered again a week ago, now they are on a search to see what happened!! I'm leaving on vacation Thursday, really needed these.
Aug 13, 2013
This is my 3rd year to return to Vision Wellness. Friendly staff, they greet me by name, which makes me feel they are treating me as a patient, and not a number!
Aug 12, 2013
This was my first time at the new facility. Very nice. It was the young man's second day working for you that did the initial testing. Very nice and hopefully will be with you for a long time. I enjoyed the doctor that did my exam. Very thorough and nice. See you next year!
Aug 11, 2013
I had a great time and found out important information about a problem with my eyes.
Aug 10, 2013
We were happy with Dr. Lee's customer service. He explained everything in detail and gave me the care credit information. I will be using it to buy Jonny's yearly contacts! Thanks for explaining the benefits!
Aug 10, 2013
Staff is very nice and Dr was thorough!
Aug 7, 2013
1) The appointment was doubled booked - it happens - I dealt with it, not a big deal. 2)I called 2 weeks prior to the appointment to have the drops to reverse dilation ordered. I was told new machine & they would not dilate. Well, same procedure and eyes were dilated. This one bothered me. I knew the reverse drop had to be ordered and I called to remind because they had been over looked on prior visits. That happens too. That is why I called. 3) see question 1 - I'm not complaining - you asked for my input.
Aug 7, 2013
I would have rated a 9 or 10 if the wait wasn't such a long wait after being put in the room. My husband and child were waiting to see Dr. Lee took a while to come into the room and moved with no sense of urgency. Even after dilating her eyes, Dr. Lee took a while to come back and check on her. I think he was more concerned with his phone, than getting back to his patient.
Aug 7, 2013
You don't have to change anything. Dr Kennedy came into the room very quickly after being seated for her. Dr. Kennedy was very attentive and patient with us in answering all the questions that we had. Thank you very much.
Aug 7, 2013
Didn't really need anything but the office staff was great
Aug 7, 2013
Had a great visit. The staff is very pleasant and helpful. Wish they had a larger selection of glasses, but overall great.
Aug 7, 2013
Don't put clients on hold and then forget about them. Follow up with patients and show a sincere interest in their vision health.
Aug 5, 2013
For the first time, I really didn't feel like I mattered as a patient when I came in. I waited at least 5 or more minutes at the front desk. Although busy, even eye contact with a "it will be just a minute" would have been better then to have been ignored. The front office staff were very loud and there was no sense of privacy when speaking with them or when they were talking to other patients. The wait to get my glasses took longer than my appointment itself. I arrived at 3 or so and didn't leave until after 5. There were two people helping one person for more than 20 minutes while myself and others were waiting to be helped. Again, no one even addressed us to say it would be a while. Not the service I'm used to having when I come to your offices. :(
Aug 4, 2013
I liked my service and treatment. If asked I would not hesitate to recommend your offices.
Aug 4, 2013
I really like the doctors here and the service I receive
Aug 3, 2013
I was very pleased with Dr. Lee , Sandy and Joe. I am a new patient and feel very comfortable with Vision Wellness.
Aug 2, 2013
Well I called 3 times and the first time I called asking about my glasses because they were suppose to be ready so I called and was on hold 8min, the girl says I need to call the lab can I call you back...she dose not call me back, so I call the next day and again was on hold 6 min, then I just hang up..I call right back for her to ask me If she can put me on hold I said never mind and hung up the phone, she calls me back in about 20min and says the lab broke my glasses and frames if I can come in and try on a new pair...I said I want the pair I picked out she said the computer isent letting her order that pair...so I had to go pick a new pair...now waiting another 2 weeks, Nice
Aug 1, 2013
The place was a little too crowded, no seating when we arrived and it seemed a little chaotic. New girl that helped with the selection of glasses didn't walk us through the section for children. We lingered around ourself. We came back the 2nd day and the optical reps had computer log in issues and new girl stated it was her 2nd day, which is fine but was constantly asking questions about what to do next or where to click on the computer. I hope she placed our order ok. We haven't received the glasses yet so I cannot determine the outcome.
Jul 28, 2013
Staff and Dr were excellent
Jul 25, 2013
I appreciate the way Dr. Vogel works with her customers. Thank you.
Jul 24, 2013
As always very satisfied!
Jul 24, 2013
Everyone was very courteous and professional. I have referred others already.
Jul 23, 2013
Nothing....love coming there!
Jul 22, 2013
Keep doing what you're doing! :)
Jul 22, 2013
Everyone was very helpful.
Jul 21, 2013
Everyone was very helpful, knowledgable, and friendly.
Jul 21, 2013
Dr. Lee is very thorough and professional. Thanks.
Jul 20, 2013
Dr. Lee is always very thorough and takes his time. Always willing to answer questions. Thanks.
Jul 20, 2013
Keep up the good work! :)
Jul 19, 2013
The exam room air conditioner was not working and it was very hot. I would have preferred to have been left in the waiting area until the doctor was ready for me rather than sitting in a hot room. I did eventually leave the room myself. Also,it appears that you were understaffed when I was being checked out. I waited a good 30 minutes (if not longer) for someone to help me with my order. That was bit long for my taste.
Jul 18, 2013
Only complaint is that you have linked my daughter, Jordan Frank, to my account and she keeps getting texts and emails for me not here.
Jul 15, 2013
I appreciated that I was told I would still be seen even though I wasn't able to get away from work when I intended. Dr. Vogel uses the latest technology and my questions are always answered in a clear and easy to understand manner. My daughter always finds fashionable lenses and loves how she looks in her glasses. I have been coming to Vision Wellness for a number of years and plan to continue to receive my eye care there.
Jul 13, 2013
All were very professional and personable. I am happy with this practice. Thank you.
Jul 11, 2013
This was my first time and the doctor was very nice and answered my questions. I will be back next year for my yearly visit.
Jul 11, 2013
Andrew made me fell at ease and Dr.Lee performed his job with confidence which was reassuring to me. The eyeglasses tech was very pleasant and helpful.
Jul 10, 2013
Great team and always great service
Jul 10, 2013
No one ever suggested that I fill out the new patient papers available online when I made my appointment. The new assistant who did the preliminary eye tests did not clearly explain to me what test she was going to do and what I was supposed to do. This appointment took way too long for a simple routine eye exam.
Jul 10, 2013
Not enough chairs in waiting area since the three new exam rooms. Some people were standing.
Jul 5, 2013
You guys did a great job and I am looking forward to my new glasses and being able to see clearly again!
Jul 4, 2013
Spend time with customers, should not have to call to check on orders especially over 2 weeks. I had to return cause a lense was not correct. Had to call to check up on trial lense. Was told they would call ASAP, they called my home number so I didn't receive until after 5pm on Friday. Still do not have proper lens, one month later.
Jun 30, 2013
Dr. Adam Lee was very attentive and my daughter found glasses she liked.
Jun 30, 2013
The Dr took the time to explain "everything" during my exam. I am VERY satisfied with this company. Thank You! Dan Berthiaume
Jun 30, 2013
No problem; I do recommend Vision Wellness..though not so sure about the lab(s). Recent glasses had no prism when I went to get them, then when I went to get them again, they were the reverse prism...out rather than in or in rather than out. That happened last yeaago also. Geez. Thank goodness I have a good pair of glasses and contacts and not desparate to get new glasses. :)
Jun 29, 2013
Comfortable setting. Professional. Exam was quick and "painless"
Jun 29, 2013
Stop moving the office further away?
Jun 29, 2013
You've already done that
Jun 29, 2013
I love Vision Wellness. The Optometrists and efficient, smart and answered all my questions. Joe was of great assistance in helping me pick out my new glasses and explaining all the various lens options. The rest of the staff was also very upbeat and welcoming.
Jun 28, 2013
Dr Kennedy forgot to write down the eye drops she was going to recommend for my watery eyes but I will call the office in a few days
Jun 26, 2013
I have scheduled a yearly exam.
Jun 26, 2013
Dr. Kennedy is a very helpful and nice Dr. Amswered all my questions without any problems. Karly coverd all the options known but let me make the choices I wanted. She is a sweet person and made it very easy. Thank you Karly
Jun 26, 2013
You guys did a great job.
Jun 26, 2013
Well this is the second time I left your office with out a next appointment. Dr. told me I needed to get testing done and the appointment was never scheduled.
Jun 26, 2013
I was unhappy with 2 things. First, I asked for an Rx exam only, and called to confirm that, and told the doctor when I met her. Yet, she still did a "Comprehensive Exam" and charged $150 for it. That is wrong. Next, I was disappointed in the cost of the glasses you offer.
Jun 26, 2013
very nice experience, only problem was that I checked my credit card and you charged me twice.
Jun 15, 2013
I appreciated the time the doctor spent with me discussing my options
Jun 15, 2013
Lower the price of your frames, too expensive in comparison to other places.
Jun 15, 2013
The reason i listed a 4 is simply because of the lack of selection of frames.
Jun 14, 2013
Great service by office staff and by a doctor that seemed to care! Will definitely go back and highly recommend.
Jun 13, 2013
I found a pair of eyeglasses that fit my face perfectly, however, the selection of eyeglasses for men seem very limited without enough options to choose from. I would like to see you expand the selection and section of eyeglasses for men, especially in the areas of style, brand, and price.
Jun 11, 2013
I am trying to get back to contacts, I am pleased that Dr Lee is will to work with me until I am satisfied
Jun 8, 2013
A suggestion - when you have more than one patient scheduled in the same time slot - the first patient to check in should be seen first. I checked in for my 2:00 appt, approximately 10-15 minutes early. While waiting in the waiting room another patient came in to check in for 2:00 with the same provider that I was seeing. She came in around 2:00. I was there 10-15 minutes before her, and yet she was seen first. I've worked in the medical field for 37 years and this was inappropriate. I should have been seen first, as I arrived and checked in first. If you cannot work around that issue, then you should not schedule more than one person in a time slot.
Jun 7, 2013
Improve your survey questions my answer was a "10"!
Jun 7, 2013
It was a wonderful experience to be greated as soon as my family and I walked in. The doctor was very helpful and informative without balking at our multiple questions and playful nature. The staff was also very helpful and truly genuine.
Jun 6, 2013
The willingness to explain procedures and findings by the doctor and friendliness of the staff already made my answer a 10!
Jun 6, 2013
My answer is already a 10! The staff made me and my family feel relaxed and welcome
Jun 6, 2013
Outstanding customer service oriented.
Jun 5, 2013
I was very please with the service and products
Jun 5, 2013
have more available sales reprecentatives to help customers.
Jun 3, 2013
I love Dr. Lee! He is the only eye Dr. I have found that has actually listened to me and found solutions to several eye problems I was having. I now drive from Anthem just to see him.
May 31, 2013
Everyone was gracious and helpful. Dr. Lee is expert in his field.
May 31, 2013
Very satisfied with your services, staff are friendly. Thank you.
May 26, 2013
great service from the moment I walked in. pleasant staff.
May 26, 2013
I would definately recommend vision wellness center
May 26, 2013
I really enjoyed my recent experience. Great vibe and nice people to talk to. Would recommend anyone here. Great job!
May 25, 2013
I did answer 10 as I have recommended this place to family and friends in the area. We also appreciate the late hours offered a couple days a week. Staff is always nice, helpful and knowledgeable.
May 23, 2013
I came to Vision Wellness because I had a problem with my right eye. The were very gracious and helpful. Their diagnosis and treatment plan had my eye problem solved and healed in an expedient manner. THANK YOU!
May 23, 2013
Everyone very friendly and helpful.
May 23, 2013
Fast and efficient. Much appreciated.
May 23, 2013
Friendly people and great service.
May 23, 2013
Everyone was very patient & friendly. When I needed to select eye glasses, the employee was very helpful with providing feedback which made it easier for me to select a pair. Also, the Eye Dr was answered all questions and was great!
May 22, 2013
Provide more timely service. It's been almost a month since I ordered my glasses, and I still haven't received them. Thank god I wasn't replacing a broken pair. Nobody ever called to say we're sorry, but there's been an issue with our distributor. So very disappointed. I would NEVER recommended anyone go here for glasses. To boot, I was told there's no warranty on the glasses? So if something happens, I'd have to wait another month and pay 100% out of pocket for replacement. I've been wearing glasses for 18 years, and never had this poor of quality in service.
May 21, 2013
Outstanding visit from beginning to end
May 16, 2013
I was very happy with my exam and the glasses
May 16, 2013
N/A. I had great customer service. There are no complaints.
May 10, 2013
You've already done it. You are great.
May 8, 2013
very happy with service there - everyone is very friendly.
May 8, 2013
I was treated with so much kindness.I enjoyed my visit.
May 8, 2013
I was treated with so much kindness.I enjoyed my visit.
May 8, 2013
Best eye doctor I have ever been to!
May 8, 2013
I needed a medical appointment and just waslked in and was seen pretty fast. That was great!!!
May 8, 2013
I didn't have to wait long and everyone was very friendly and explained things in a way that was easy to understand.
May 7, 2013
It was a good first time experience.
May 6, 2013
I was very pleased with the service.
May 4, 2013
I was very pleased with the service.
May 4, 2013
Great Service , I like the no dialate exam!
May 3, 2013
staff were friendly, office nice and clean
May 2, 2013
I love the staff all were so friendly. I just felt welcomed as soon as I opened the door. Dr.Vogel is the best!
May 2, 2013
Thank you for providing quality service in a timely matter. Your staff is amazing and very helpful.
May 2, 2013
Make sure the associates selling the glasses is in alignment with the recommendations made by the doctor.
May 2, 2013
You guys did awesome! However, maybe have a selection of less expensive children's glasses.
May 2, 2013
More variety of less expensive frames, or have a better selection of discounted name brand
May 2, 2013
Great group of people working there. Definitely recommend your office.
Apr 22, 2013
Friendly and efficient staff
Apr 21, 2013
YOU ALL WERE AWESOME TO WORK WITH & I WAS VERY HAPPY TO HAVE COME TO YOUR OFFICE TO SEEK BEING ABLE TO SEE GREAT.. DR LEE & EVERYONE THERE, YOU ROCK !!!! THANK YOU
Apr 20, 2013
Nothing, Vision Wellness went above and beyond my expectations. I have been to many types of opthamologist before, and Vision Wellness made my appointment setting and visit extremely easy and stress free as possible.
Apr 18, 2013
I believe the doctors at vision wellness center truest care about others and want to do everything they can to help, assist, and inform people And there patients about how to better take care and improve there sight snd eye health.
Apr 16, 2013
Great service, friendly and prompt staff
Apr 12, 2013
Vision Care is expensive. Please be more understanding when customers would like to go through all pricing options to see what they can afford. Also, talk about cost options for each procedure performed so that at the end of the exam, nothing is a suprise.
Apr 12, 2013
Dr Lee was very professional, curious, and was happy to answer all of my questions. I would highly recommend him to any of my family or friends
Apr 3, 2013
The wait time once in the doctors office was very long.
Apr 2, 2013
I did have to wait a bit in the middle of selecting my glasses and when i came back to pick them up others who came after me were helped first.
Apr 1, 2013
It was awesome that they made me feel comfortable and happy
Mar 31, 2013
I would definitely go back, They were very helpful.
Mar 30, 2013
Thank you for making this experiences as painless as possible and thanks to my son for recommending you to me!!!
Mar 30, 2013
Train your staff on professionalism, introductions would be nice.
Mar 29, 2013
The office staff isn't remarkable in any way. They don't seem enthusiastic about their job or making the customs happy. Very bland.
Mar 29, 2013
VERY kind people...worked hard to quickly resolve issues with prescriptions for myself and my husband.
Mar 28, 2013
The staff were extremly helpful to me and my two daugthers in figuring out what insurance plan we had. Unfortunately, my insurance plan changed before I was able to make it into the office. At that time, Jessica, the receptionist, took the time to see who would be able to accomodate us on the same day. Wonderful staff. I will be doing business with you again soon.
Mar 24, 2013
Love the staff! So friendly karly helped me pick new glasses. She offered stellar customer service. Thanks!
Mar 24, 2013
Need to have more office visits to further experience the quality of service you perform.
Mar 21, 2013
Very caring and concerned. Extremely friendly
Mar 21, 2013
Sell me a pair of RayBans for less than 100$
Mar 20, 2013
It is a 10! If I find out any of my friends in the area need a vision check-up, I'll refer them.
Mar 19, 2013
You guys were amazing I wouldn't change anything
Mar 18, 2013
Felt rushed and ferried from station to station. It would have been very nice to have been informed that the office was backed up due to several emergencies. Instead, I waited for a significant amount of time before I went up to the desk to confirm my appointment time was over 15 minutes prior. My time is as important as yours and I don't appreciate sitting for so long not knowing what is going on. If I had been informed as I arrived, I would have felt more compassionate instead of steadily becoming angrier. Also, while the office was running late, I saw a client being 'squeezed in'. Really not fair to those having appointments and being made to wait. Staff was friendly. Appreciated the online pre-appointment paperwork and the reminder texts and emails.
Mar 17, 2013
After relocating from Cali my husband and I had the daunting task of finding new doctors. So happy we went with vision wellness center - service was great, helpful and the whole appointment was wonderful
Mar 17, 2013
We were able to come in as a family. I greatly appreciate the fact that I did not have to waste gas going back and forth for individual appointments!
Mar 16, 2013
Staff is great and well trained. They have all the latest equipment.
Mar 15, 2013
Have no friends, colleagues or family in area
Mar 14, 2013
I was greeted promptly and did not have to wait very long. I canceled at a Nationwide vision, they still had me waiting over an HOUR!
Mar 13, 2013
I will recommend Vision Wellness to my friends and family, the staff is very friendly and professional, and they offer a nice selection of glasses with very good prices too
Mar 9, 2013
Very thorough and professional office. Took all the time necessary to address all of my vision issues.
Mar 8, 2013
Good,knowledgable and friendly staff.
Mar 7, 2013
Very impressed with the facility and the Staff.
Mar 3, 2013
You really need to carry more of a selection of non-designer brand of frames. People like me just cannot afford the high designer prices. I feel that I am force to buy more expensive, and that certainly does not please me.
Mar 3, 2013
nothing I can think of at this moment Rating 5
Feb 28, 2013
I like this place it's fast close to my home and great customer service
Feb 28, 2013
All the times that I have been to the office it has been a good experience
Feb 28, 2013
You are wonderful...thank you!
Feb 27, 2013
I referred a family member who also came in for an exam. However, as I noted in the last survey I submitted about two years ago, I feel like your prices for glasses are very high. I don't feel comfortable referring a family or friend to an office where a pair of glasses starts at $167 for the least fashionable pair available and $300-$400 if you want anything stylish. I truly believe you need to broaden your rage of prices for eye glasses to include something more reasonable yet nice.
Feb 25, 2013
It is a 10. I love working with Dr. Lee
Feb 25, 2013
I would definitely recommend a visit at this office!
Feb 23, 2013
Dr Lee came in on a saturday to help, I really appreciate it!
Feb 15, 2013
Great service, comprehensive exam and good explanations
Feb 14, 2013
I was not made aware that you all have payment plans. I was told my entire amount was due upfront. I found out the next day. I was able to make arrangements after all but it would have been nice not to have to worry about finances for 24 hours.
Feb 13, 2013
Make sure you follow through with appointment making as verbally told.
Feb 9, 2013
I really like and trust Dr Vogel, really wish she wasn't retiring.
Feb 6, 2013
Maybe make it more payment friendly.
Feb 6, 2013
Vision Wellness is a great place...they are always friendly, promt and easy to work with. I really like going here to get my eyes checked...the staff is great and the DR. is so knowledgeable! Highly recomend it!!
Feb 4, 2013
Nothing, I selected a (10).
Feb 3, 2013
clean, nice staff, everyone was very helpful and we were in and out and very satisfied
Jan 31, 2013
have more variety of glasses/sunglasses that can fit the budget, but I am a first timer with glasses so maybe this is what they cost...not sure but wow is it expensive! I also was trying to buy USA or Italy products
Jan 27, 2013
When I first walked in I knew I'd like this place because of it huge selection of designer glasses
Jan 25, 2013
frames and lenses are expensive when you dont' have vision insurance. Sell more affordable frames
Jan 23, 2013
I walked in on a busy day and was squeezed in and treated as if I had an appointment! Great place, will continue to recommend to others!
Jan 20, 2013
Enjoyed the staff all around, wish there were more affordable options though.
Jan 18, 2013
I was very pleased with my whole experience from the ladies at the front desk to Dr. Vogle, Dr. Lee and Dan everyone was very nice and made me feel very comfortable it was a smooth transition from my previous eye doctor I had been seeing since 2001. Thank you for making it easy for myself and my husband.
Jan 17, 2013
Keep up the good work and courteous demeanor
Jan 16, 2013
Friendly staff and Doctor - liked the high tech machines, I feel that the Dr has better knowledge of my eye health with the latest technology available
Jan 16, 2013
Very nice staff, no long waiting. Very knowledgable doctors and staff.
Jan 16, 2013
Great service. Friendly staff and knowledgable. Selection of frame styles could be better.
Jan 14, 2013
LET THEM KNOW BEFORE TIME THAT IT WILL COST 35DOLLARS AUTOMATICALLY
Jan 14, 2013
just the wait time was past appt. time other than that the facility was great and staff was friendly and knowledgeable.
Jan 13, 2013
Change your ways. Dr was great didn't like anything else.
Jan 13, 2013
Your service and exam were excellent. Everyone treated me greatly. I definitely was shocked at the prices for glasses as I don't have insurance.
Jan 13, 2013
The woman who helped me select me frames was beyond amazing. She was so nice and so patient , I literally walked out wondering if there was a number I could call to tell how awesome my experience was. I would definitely recommend your services to others!
Jan 4, 2013
You have already - great service; great people
Jan 2, 2013
I would rank the eye doc and test a 10, but my problem is that the eye ware and prescription, plus sun glasses were all quite expensive. It has been a long time since I purchased my present glasses, but to be honest the prices were so much more than I expected. I ended up not purchasing sun glasses due to the cost. I suspect it will be quite a while before I can afford another pair at these prices.
Dec 30, 2012
Awesome staff, clean and tidy facility. I always have a great experiance here.
Dec 27, 2012
Grest team, friendly people, clean facility.
Dec 27, 2012
Receptionist was on the phone talking to customers when I arrived and when i left.
Dec 26, 2012
Waited 10 minutes when I arrived. Was not greeted at all until after she finished with other customers.
Dec 26, 2012
Service is great but the price of frames is high. Understand its probably because you can't purchase as many as larger stores however. Otherwise helpful staff and great selection of frame styles, brands and even contact lenses
Dec 23, 2012
Service was great, friendly, and best off all super clean.
Dec 19, 2012
It was a great experience...in and out.
Dec 19, 2012
I have recommended already.
Dec 18, 2012
I waited 1 and 1/2 hours. Then it to 30 minutes for them to puff air in my eye. I have to leave at 2 hours. Now I have to come back and finish. Unacceptable service.
Dec 17, 2012
Don't make an appt last 2 hrs!
Dec 13, 2012
Thank you for accommodating me on such short notice. Everyone was very helpful and friendly. Thank you for everything.
Dec 12, 2012
Very Through and answered my questions, staff was curtious and friendly, very nice experience.
Dec 12, 2012
New computer system affected staff's ability to quickly provide services
Dec 11, 2012
The customer service was wonderful. Hardly any wait time.
Dec 11, 2012
very pleased; so glad i didn't have to wait at all. i saw the doctor at my exact appointment time
Dec 6, 2012
Very professional and competent staff. I have recommended to friends and family and will continue to do so :)
Dec 2, 2012
great . You did a lot more testing then I ever even knew exsisted
Dec 2, 2012
I love Dr. Lee he is very very patient. I wish that I didn't always have to wait past my appointmnet time to see him
Nov 29, 2012
Absolutely loved Vision Wellness!
Nov 29, 2012
too expensive. More explanation of cost/service rather than handing me paper after paper to sign. I did not know that one of the papers explained the cost of the photos.
Nov 27, 2012
Everything was fine. I can think of nothing that needs improvement
Nov 18, 2012
Extremely thorough, knowledgeable & professional. All options were explained. Thanks
Nov 18, 2012
after choosing glasses i had to wait over 30 minutes to have my eyes examine. the doctor said he had an important call he was waiting for... I told him he should of at least acknowledge me in the room with the door closed. I would of liked to have seen a wider selection of frames under $150. There was very little if none at that price point. I also would like some magazines to reveiw that werent all news or man related if I have to waiting in room. I was not happy with the selection of glasses in style or price range. I am basing this on chain optiacal stores such as eyemaster etc.
Nov 17, 2012
I have enjoyed being your patient.
Nov 16, 2012
its really sad that the price of frames are so high
Nov 16, 2012
The people were very nice.I look forward to my next visit.
Nov 14, 2012
waiting to hear about the appointment with catarac surgeon
Nov 13, 2012
I like your selection of eye glasses
Nov 13, 2012
The Saturday appointments work
Nov 13, 2012
You guys are great! Very friendly environment! Would have liked more of a selection but I found what i wanted ultimately. Thanks!
Nov 13, 2012