Reviews

Very good customer service

Sep 18, 2020

Services and staff top notch. Courteous, very professional and accommodating.

Sep 18, 2020

Dr lee, is a very caring doctor. He spent the time with me to go over the whole situation with my eyes. I do appreciate that. I have a very hard time with one of my eyes.

Sep 18, 2020

The doctors and staff are very competent, friendly, and knowledgeable.

Sep 4, 2020

I’ve been going to Vision wellness for years and have never had a problem, however my son went in last week and felt uncomfortable because the front office staff was not wearing a mask. I called and spoke to a manager because I was going in this week, I showed up with my 13 year old only to see the same person at the desk with no mask in! She put it on after we walked up to the desk but kept taking it off the entire time we were there. I felt very uncomfortable as did my 13 year old. They have a sign up stating that patients need to wear a mask but the staff is not following the same protocol.

Sep 3, 2020

I’ve always had to wait about an hour in the waiting room for my appointment. This time it was only 20 minutes, which was an improvement, but I’m guessing that’s because of the pandemic and they are not scheduling as many people at once. According to my insurance, my annual exams are supposed to be free, but somehow I always wind up paying at LEAST $44. When I ask about the charge they mention something about a contact lens evaluation, which I have never requested. I do like my doctor and feel like he’s kind and knowledgeable, but everything outside of that is always frustrating.

Sep 2, 2020

The staff was professional and service was efficient. Highly recommend!

Aug 26, 2020

Everybody’s very pleasant and explains everything and very thorough and clean

Aug 24, 2020

Great people doctor and staff are very informative

Aug 19, 2020

I feel that everybody is professional always takes care of you and no matter what your visit is about All are professionals and always make you feel like they know who you are and they’re very happy to see you and take care of your needs the eye doctor is absolutely totally professional and very informative

Aug 19, 2020

Great experience Dr Lee very knowledgeable and honest.

Aug 8, 2020

Due to the COVID I was expecting a little more cleaning going on. When I went to see the optical staff, I noticed that the tables or equipment touched by patients were not being cleaned. The part of the optical hand held machine that touched your face was the only thing being cleaned with an alcohol wipe, not the entire machine that was touched by each patient. This virus is no joke, please take it more seriously and keep everyone safe.

Aug 5, 2020

Always pleasant ant curtious

Jul 31, 2020

Great service and everyone is super nice!

Jul 31, 2020

This being my first visit, I was extremely impressed by the welcoming environment and safety precautions being taken to ensure the health and well being of all patients and staff. I felt as if I have been a long-time patient, not someone who walked through the door for the first time. I especially appreciate the time Dr. Ambrose took to explain the results of my exam and what to look forward to during future visits. Thank you!!

Jul 28, 2020

Could not ask or receive better service from each person there. A very enjoyable visit. Thank you

Jul 24, 2020

Everyone very polite love the eye doctor

Jul 20, 2020

Always have a great experience with the staff and Doctors at Vision Wellness.

Jul 17, 2020

Dr. Ambrose is a great doc. I'm comfortable with him and he is very knowledgeable.

Jul 16, 2020

I really enjoyed my visit. The Dr was very nice and the staff are wonderful! Made my appointment very easy and pleasant 😊

Jul 16, 2020

My appointment was excellent. I felt welcomed and safe. They cleaned all the instruments they use. All my questions were answered. I enjoy my time there.

Jul 11, 2020

I was saddened that I could not go to Vision Wellness because my company had acquired a vision plan that you would not accept. It left me with no choice but to go to Vision Works, and they are just terrible. Now that I have the Vision Policy that is accepted I found out that there is a big difference between Vision Wellness and Vision Works. The difference is customer service and how well you all treat people. You are the best in my opinion. Sincerely, Professor Fernando J. Franco Master Instructor Customer Service 623-337-0600

Jul 10, 2020

Everyone was very professional, friendly, and helpful.

Jul 4, 2020

Dr. Ambrose was very patient and attentive to Lily.

Jul 3, 2020

Very happy with Dr. Lee and staff!

Jul 3, 2020

Very friendly staff and the Dr was amazing

Jul 2, 2020

Was greeted promptly on arrival. The whole visit made me feel like they had my best interest in hand. Thank you!

Jul 2, 2020

I was impressed from start to finish. The office is nice, staff is friendly, and after had seen the same eye doc for over 15 years, it was refreshing to actually be told what was going on. Dr. Ambrose was friendly , professional and took the time to explain things. This was much appreciated .

Jun 30, 2020

Very friendly and knowledgeable staff. Didn't try to oversell me on anything and very affordable. I actually am bringing my youngest child in for a checkup now as well.

Jun 29, 2020

Staff is courteous and knowledgeable. I highly recommend Dr Ambrose.

Jun 29, 2020

Always timely appointments and friendly staff. Dr. Lee is good to work with.

Jun 19, 2020

Well trained Technicians and Aids, Great Doc's to served their patients.

Jun 18, 2020

The doctors are very friendly and the staff is very helpful.

Jun 18, 2020

I have been going to Vision Wellness for years. As always the office staff is friendly and efficient. Dr. Lee is thorough and professional.

Jun 12, 2020

Dr. Ambrose is the most polite man. We have been his patients for years and even thought we moved and live further from the office than before I've never even thought about changing Dr.

Jun 11, 2020

Very welcoming staff and Dr. Got me in and out quick and gave me all the information I requested as far as making a decision on Lasik. Highly recommend this office.

Jun 2, 2020

I have been a patient with Vision Wellness for years and am extremely happy with every aspect of the care I have received. Dr. Lee and Dr. Ambrose are caring professionals who are very knowledgeable and provide excellent medical care.

May 29, 2020

I've been coming to Vision Wellness in Avondale for several years. The staff is always nice, office is very clean and the doctors care about my vision concerns.

May 28, 2020

Quick, friendly, clean, and helpful.

May 27, 2020

Staff is very friendly and the doctor addressed all my concerns.

May 19, 2020

My vision was saved twice!! Also referred a friend whom also received a life saving diagnosis Detected by these wonderful physicians.

May 12, 2020

Excellent facility, caring physician , very happy with care.

May 11, 2020

Dr. Lee is awesome. He took time out of his home time to come and see me in his office even with all of this Corona virus going on.

Apr 10, 2020

Entire group are great people

Mar 16, 2020

Dr Lee and his office staff are awesome. Always put me at ease and are very professional. My vision is very poor and I am always confident Dr Lee is going to fit me with the best contacts for me.

Mar 13, 2020

Very professional, thorough, clean and friendly with great communication skills.

Mar 11, 2020

You guy ROCK!!! There's no one better than Vision Wellness!!!

Mar 10, 2020

Very thorough in the exam and explanation of findings and any corrections.

Mar 6, 2020

Great experience at Vision Wellness Avondale. My concerns were addressed, exams thoroughly explained and Dr. Ambrose was very easy to talk to. He addressed a condition I’ve had for over 6 years that other eye docs have not. I left feeling hopeful that the dry eye condition would be resolved. I appreciated the follow up call the next day by Dr. Ambrose! I highly recommend you checkout Dr. Ambrose at Vision Wellness!

Mar 4, 2020

Everyone was very accommodating during my appointment. I appreciate your Teams attention to details regarding the care of my eyes. This diabetic is very Thankful to your Team! Sincerely, SP

Mar 3, 2020

Love Dr Ambrose and his staff. He takes his time and answers your questions or concerns. It has been easy to schedule appointments. They have a quick turn around usually on glasses/contacts too.

Feb 27, 2020

Always a great experience dealing with vision wellness. Thank you so much for you’re help.

Feb 26, 2020

The staff was very friendly and attentive. My doctor was amazing and helpful.

Feb 26, 2020

Great place to go, kids got right in and felt totally comfortable in the office. Clean, neat and orderly

Feb 12, 2020

Great service, and good selection to choose from. Very accommodating to our work schedules and school schedule to get us in. Staff is great and nice to work with.

Feb 11, 2020

Dr. Lee and his staff are so friendly and professional. I drive out of my way to come to this office because I just appreciate the environment and Dr. Lee's patient care. They have a great variety of different glasses/sunglasses too!

Feb 7, 2020

Fast and professional as always

Feb 6, 2020

Website could be improved. Doctor Lee is great!

Feb 1, 2020

Great experience, I will definitely be back for another pair of glasses in the future! Dr Ambrose was awesome !!!

Jan 31, 2020

First impression, receptionist are friendly. My visits are always good. Dr. Ambrose is pleasant, personable and thorough.

Jan 31, 2020

Dr. Ambrose is great! He spends the time with you to go over everything.

Jan 21, 2020

Always a great visit, friendly and professional staff. Thank you.

Jan 13, 2020

The staff and doctors are friendly and informative. They answer your questions and explain things very well. Have a good selection of glasses to choose from and walk you through what options are available for your glasses and prescriptions through your insurance so you can get the best choice.

Dec 26, 2019

very thorough, professional eye exam. They take the time to explain what's going on and answer questions.

Dec 20, 2019

Thanks to you for examining me without a delay. My husband is confined to bed and I cannot leave him alone very long. Merry Christmas and a happy New year. God Bless.

Dec 7, 2019

Great with patience and very thorough. This is my second time using them, great staff and they are very friendly.

Nov 26, 2019

Easy to schedule and professional care across the board

Nov 22, 2019

As a new patient, Doc was great! I was notified that my new glasses were in. I arrived and only had to wait a few minutes, when one of your staff brought me my glasses, I put them on and she said all good. I didn't feel very well taken care of, was given the glasses and a case, I asked for a bag of some sort to put them in and maybe some cleaner and wipes if possible. As a new patient or any patient for that matter I would have thought that would be standard in your business. I arrived home only for my sister in law (who works for a vision specialist, but unfortunately does not cover my insurance plan) told me they were ill fitted as both ear loops didn't even come close to fitting over my ears. I wished I had noticed that at your office, but more importantly, your specialist should have noticed as it was completely obvious. My sister in law adjusted the glasses for me. I will still come back and try again. Katherine

Nov 16, 2019

vision wellness is a very professional facility. Dr Lee has always taken very good care of us.

Nov 15, 2019

My appointment was at 10:20 am and I was called at 10:25 am. Outstanding respect for the time of others.

Nov 15, 2019

Dr Ambrose spent a lot of time with me, figuring out how to get the best vision possible with contacts for me with my various activities.

Nov 7, 2019

I really like this eye doctor. The modern office is comfortable and in a great location. Everyone does their job well and they don't try to "sell" me anything.

Nov 5, 2019

I was treated with respect and empathy. I came in on a cane after having just had knee replacement surgery and everyone was so nice and helpful. I love the staff at Vision Wellness!

Nov 3, 2019

My husband and I are very appreciative of Vision Wellness in providing sign language interpreter for our vision exams. This made a huge difference in understanding of our vision health and engage in our discussion. THUMBS UP!

Oct 25, 2019

It was a great experience on my last 2 visits . They are very accommodating and attended my needs on my glasses.

Oct 16, 2019

Great doctors, receptionist, could be a little more kind, maybe smile with eye contact. I felt like I was bothering her....

Oct 11, 2019

I think everyone there is very friendly, professional and knowledgeable. The receptionist opened the office earlier than the return time posted on the door. I had the choice of using a vision office that I had used a few times for my annual exams and other issues, but I ultimately chose and stayed at this office due to the efficiency of the staff and facilities.

Oct 3, 2019

The staff was welcoming and greeted me immediately upon entering. Although I had previously filled out the new patient forms online, the staff was unable to locate them, which resulted in some delay because I had to redo them by hand (I later found a record that I had indeed filed them online back on August 30th). The optometrist was professional and explained all aspects of the exam and tests that he performed, and the optician helped me pick out a new frame which I appreciated as I had no idea what would suit me.

Sep 27, 2019

I was shopping for a new optimist, and since my husband was a patient , I thought I would give Dr Ambrose a try. He was everything my husband told he was. He was professional, through, answered my questions. But most importantly he did not make me like he was in a hurry to get to his next patient. The office staff was great in explaining what our insurance would pay and how much we would pay out of pocket. I highly recommend Dr Ambrose

Sep 21, 2019

Staff was friendly and the doctor was great. However, the chairs in the waiting room were so dirty, that I did not want to sit on them. Cloth chairs are unable to be cleaned properly on a routine basis. I work in a hospital and the condition of your waiting room would be a citation if the state visited. I feel like it is a poor reflection of the overall practice.

Sep 17, 2019

I spoke with Dr Ambrose about providing client leads , he referred me to Dr Lee and Jessica the business manager.

Sep 16, 2019

I love Dr. Ambrose he explains every thing so throughly. I will continue to have myself and husband continue to come to his office

Sep 14, 2019

Dr. Ryan Ambrose was GREAT! Would highly recommend him!

Sep 14, 2019

I was basically not treated. I have very different eye problems now and it was not addressed. So I will have to seek eye care some where else. Which was obviously the plan.

Sep 13, 2019

I had one of the most detailed examinations on my eyes; thoroughly checked and explanation of my results. Great service picking out new glasses with Rose.

Sep 4, 2019

Dr. Ambrose was amazing! He was sooo nice and really took the time to listen to me and explain everything. I didn't feel rushed and felt really positive about my visit. The only issue I have is with the pricing for glasses. They are really expensive here and don't have any options that would be fully covered by insurance. But I will continue to come here for Dr. Ambrose!

Sep 2, 2019

I was very pleased with the overall experience we had with my daughter (6 yrs). The dr was very patient and gave us as much time we needed.

Aug 30, 2019

Everyone at this office is friendly and professional. Dr. Ambrose is very nice, and explains every aspect of my eye exam in detail. He is always happy to answer my questions, and is never in a hurry. Rose, the optician, is VERY helpful in finding just the right frame (at the right price), and seeing that they fit perfectly. All in all, it's a very pleasant experience.

Aug 27, 2019

Good service, a little understaffed so it took longer than it should have, but everyone seemed to get the care and attention needed so overall a good visit.

Aug 22, 2019

The doctor was very nice and explained in detail any question that I had.

Aug 19, 2019

Was very professional explained everything was honest and truthful.

Aug 17, 2019

Hands down my favorite place to go always so helpful never over crowded and they always have everything you need if I could rate them a 10 I would

Aug 16, 2019

From the moment you walk into Vision Wellness you feel the entire staff is there to help and welcome you. Dr. Lee does a very thorough eye exam and takes the time to explain results and makes sure that all my questions and concerns were addressed.

Aug 11, 2019

The fact that I have never had any vision appointment before, I was believing my wife assessment of the good experience she had at vision wellness because of the prior experiences. I see that too been my first time and i was convinced of the quality of the vision wellness.

Aug 9, 2019

My experience was very relaxing and knowledgeable. I learned a lot about my eyes.

Aug 9, 2019

Very friendly and caring doctor and staff. They have your best interest in mind and truly care about protecting your eyesight. I highly recommend them!

Aug 2, 2019

Dr. was amazing - couldn't have had a better experience.

Aug 2, 2019

Everyone was friendly and very helpful. The latest in eye technology. Dr. Ambrose was very thorough, listened to my concerns, and discussed all his findings in detail with me. Ensured I understood his explanations. Spent more than adequate time with me. Very personal service and not a glasses mill! It's now my forever opticians. Dan Kap, Sun City Festival Buckeye

Aug 2, 2019

Very professional and have given your company name to friends at work.

Jul 31, 2019

Excellent in Every Way. What More Can I Say?

Jul 23, 2019

Excellent service and professionalism

Jul 19, 2019

I'm always taken care of in the most efficient, respectable manner. I recommend to all my friends.

Jul 17, 2019

Dr. Ryan Ambrose was excellent...

Jul 9, 2019

They are very friendly and detailed.

Jul 4, 2019

Love the doctor and Rose is very sweet too!

Jul 3, 2019

Dr. Ryan was attentive and did not put me thru any unnecessary tests. Was able to order a pair of glasses that I liked and insurance covered it.

Jul 3, 2019

Been going here for a long time & always a great experience.

Jul 3, 2019

Rose was an Amazing person and helped me out tremendously! Very understanding and helpful. Really great employee!

Jun 21, 2019

Friendly, knowledgable staff. Dr. Lee is a very good eye doctor. Timely service, no long wait.

Jun 14, 2019

Very professional from checking in till the hand hand shake leaving.

Jun 7, 2019

Long time patient .. great customer service

Jun 4, 2019

Everyone in this office were very polite, professional, enjoyable to transact with. They were very helpful and extended them selves with Asking me questions to ensure that I was fully satisfied and understood what they were telling me. And they worked well amongst each other were very polite courteous and helpful to one another.

Jun 3, 2019

The staff was very pleasant.

Jun 3, 2019

Always pleased with services = everyone is so nice! Easy to make an appt;

May 29, 2019

On time and great communication on any questions with everyone on staff

May 29, 2019

Great exam and great technology. Also many thanks to Rosa for helping me get 2 pairs of affordable and quality glasses.

May 22, 2019

Great staff . Ophthalmologist is amazing and very friendly and professional.

May 21, 2019

Great Staff. Everyone is professional and courteous. Dr. Lee is amazing.

May 20, 2019

Dr Adam is excellent doctor, however some of his employers are very cold, do not follow through on patients questions .

May 7, 2019

Front office receptionist not very friendly she looks upset all the time. She told everyone enjoy your evening when they left but didn’t say anything to me.

May 6, 2019

Office space is always immaculate, front desk personnel are extremely professional and greet you as you walk in the door.

May 3, 2019

Very professional Dr. and thourol with giving you good feedback and very knowledgeable of explaining his exam to you as a patient.

May 3, 2019

Staff was knowledgeable and friendly.

May 1, 2019

Great service and professionalism

Apr 25, 2019

The medical Staff was pretty amiable and knowledgeable. The environment was clean and cozy.

Apr 24, 2019

i appreciate the office staff's friendliness, and their accomodation of me on short notice. The Dr was thorough and professional; he was quickly able to assess my problem and help me toward resolution.

Apr 19, 2019

Excellent and friendly customer service

Apr 17, 2019

My family has been going to Vision Wellness since we moved to AZ. We won’t go anywhere else. Dr’s Lee and Ambrose are the best. They care about their patients and take the time to listen and explain everything.

Apr 17, 2019

From start to finish I recieved excellent Service! My Dr. Explained to me what was going on with my diabetic eyes where I could understand. Rose was great. The front desk person & the young lady who did the diabetic test were very nice & all were very professional.

Apr 16, 2019

It was a very good experience. I went in for medical and found out I have allergies. The doctor was very informative.

Apr 15, 2019

Friendly service, informative doctor!

Apr 13, 2019

Very knowledgeable, along with the use of technology. Remembers patients well.

Apr 13, 2019

Thank youuuuuuuuuuuuuuu!

Apr 12, 2019

Everyone was courteous and professional

Apr 11, 2019

I will definitely be using this doctor from now on.

Apr 7, 2019

Very professional and everything is explained in detail to u, Dr Ambrose is the best!!

Apr 2, 2019

Very welcoming and friendly!

Apr 2, 2019

The front office staff were warm and welcoming. Dr. Ambrose was very thorough and took the time to explain everything. He made sure I had all my questions answered before leaving. I will definitely recommend Vision Wellness to my co-workers, family, and friends.

Apr 2, 2019

Everyone was very nice and professional I enjoyed my visit the Doctor he was wonderful/with

Mar 28, 2019

The staff is so professional

Mar 23, 2019

Attentive and friendly staff!

Mar 14, 2019

Great people. Always let's you know how my eyes are doing.

Mar 11, 2019

My wife and I have been seeing Dr. Lee for several years now and there is absolutely no reason to go anywhere else. He is a very skilled doctor with a highly qualified staff.

Mar 9, 2019

Excellent service from everyone

Mar 9, 2019

I have been going to Vision Wellness for several years and will continue. I am always greeted with a welcome smile and their processing is efficient. Dr. Adams is a great guy and provides exceptional diagnostics.

Feb 28, 2019

Dr. Lee always takes plenty of time to do a thorough exam never takes any shortcuts. He is always willing to listen and answers any questions I might have.

Feb 22, 2019

The only reason I'm not giving you a 10 is because the selection is limited in my opinion. While there may be a wide selection in regards to quantity, it's limited in regards to quality/type. Many of the styles are fairly identical and look pretty much the same. 3+ years ago your selection was much more diverse and appealing.

Feb 22, 2019

I was in and out under 45 mins. I can’t complain about my visit. Everything went by smoothly without a hassle for me. The doctor is a cool person and professional all around.

Feb 19, 2019

I’m so glad I found Vision Wellness. The staff is great. Dr. Lee is very personable, takes his time with exams and very knowledgeable. I’ve been to several optometrists and Dr. Lee was the only one that gave me the right eyeglass prescription. I finally stopped having headaches when wearing glasses. I highly recommend Vision Wellness!

Feb 15, 2019

very timely, very helpful. everyone who dealt with us was professional and knowledgeable.

Feb 4, 2019

I always feel welcomed and professionally taken care of. Dr Lee is very personable, knowledgeable and willing to take the time to talk to his patients. His explanations make everything concerning the eyes understandable.

Jan 26, 2019

All staff was helpful and courteous.

Jan 25, 2019

Dr Ambrose was very knowledgeable and explained everything.

Jan 21, 2019

Dr Ambrose was very professional and very through,Highly recommend him and the staff was great too!

Jan 21, 2019

Vision Wellness-Avondale is the best at taking care of all your needs.

Jan 20, 2019

Always very professional & courteous.

Jan 18, 2019

I love how they treated me as a customer. Very friendly and professional. The only negative thing was there not many choices for stylish designer optical frames for man Especially for me as an African American

Jan 17, 2019

It was very nice they explained everything in my terminology an waiting time was minimal..

Jan 16, 2019

Great attention to detail by all. Explained everything in detail every step of the way.

Jan 16, 2019

Quick and exam explained thoroughly

Jan 15, 2019

It was a great visit; however I had a balance that I was owed since 2017. I had no idea about that; there was no phone call & it wasn't online. Next time the desk services needs to let me know before my next appointment.

Jan 14, 2019

Dr. Ambrose is super nice and explains things very thoroughly to you

Jan 12, 2019

My visit to Vision Wellness was a very satisfying event. I was admitted promptly and on time. The pre- exam technician was friendly and explained all the process very thoroughly. Dr. Lee was welcoming and clear and concise in his manner and suggestions.

Jan 11, 2019

My husband and I are very pleased and have trusted Dr Lee with our eye care plan. He listens to our concerns, reviews and explains clearly all of the test results.

Dec 28, 2018

I had a longer wait than I expected. But, the doctor was very thorough and I got the information that I needed. Everyone was friendly and altho my eye condition leaves me with no chance of improvement, I felt satisfied with the visit.

Dec 25, 2018

Dr. Ambrose took the time to explain the questions I had about my vision exam and some concerns regarding cataracts and dry eye. He is very informative and had suggestions for my concerns.

Dec 18, 2018

office staff is wonderful, provider is amazing, my whole family goes here and we love this practice!!

Dec 17, 2018

I've been seeing Dr. Adam at Vision Wellness for several years. He and the staff are always professional, kind, and courtesy. Upon arrival, and check in, there is very minimal wait time to be seen. I highly recommend Vision Wellness!

Dec 13, 2018

Dr Ambrose was very informative and took the time to explain all that he was doing and answered my questions. The most thorough and informative Optometrist I've ever gone to.

Dec 12, 2018

Doctors and staff very good.

Dec 11, 2018

Dr. Lee is a true professional!! He is knowledgeable and caring. I always receive excellent care!!!

Dec 7, 2018

Customer service is inconsistent and poor. Initial contact and flow of appointment was great. However, while attempting to select new glasses, I was left numerous times abruptly, insurance benefits were not explained well and the process became disrupted, confusing and lengthy. Customer service and assistance during frame selection was very disappointing.

Dec 6, 2018

Very helpful and friendly! I would recommend this place to anyone that has questions or any concerns. The staff there is very friendly and helpful.

Dec 6, 2018

Efficient operation, friendly personnel

Dec 5, 2018

Everyone was friendly and courteous.

Nov 23, 2018

the people in this office are very friendly and caring and they treat you like very important person

Nov 18, 2018

Ryan was very professional and informative.

Nov 8, 2018

I’ve been going to vision wellness for 10 years now and do not plan on going anywhere else. They’re care is so thorough and detailed. They walk you through all your personal medical information about your eyes to make sure you understand. Helps me feel educated and informed about how my eyes are doing. Annual exams are great and they always make room for me when my eyes suffer from any redness issues or dryness prescribing me medicine that works right away. This is definitely a clinic I trust and highly recommend.

Nov 7, 2018

Office was clean and the staff professional and courteous.

Nov 2, 2018

This was my first visit to Vision Wellness in Avondale. I found the staff to be very professional and courteous. Dr Ambrose was extremely knowledgeable and he thorougly explained every part of my examination to me. My experience at Vision Wellness was great and I will definitely return.

Nov 2, 2018

This vision wellness are very personable. They work with the patient and their needs

Oct 26, 2018

I've been going here for years! Great doctors and excellent customer service.

Oct 26, 2018

Fast and thorough service with complete and easy to understand instructions. Benefits clearly explained.

Oct 18, 2018

Very very professional and personable

Oct 16, 2018

Dr's and staff alike are very knowledgeable and pleasant.

Oct 12, 2018

Nice clean office in a great location.

Oct 10, 2018

Everyone was kind, and that is so much appreciated when stressed about your vision. From the receptionist, to the doctor, I appreciated everyone! Great team :)

Oct 9, 2018

It was a quick visit. Dr. Ambrose was very nice and honest.

Oct 5, 2018

Friendly staff and great service. Found my new eye doctor.

Oct 2, 2018

The bathroom was not working or available to the public.

Oct 1, 2018

Love this office. have been coming here since I moved to AZ. The staff and Physicians are all wonderful.

Sep 28, 2018

Really nice staff special the checkin lady good people redy and willing to help answering question a great wowing experience

Sep 28, 2018

Friendly professional service and clear communication regarding results of exam and expected treatment plan with associated costs.

Sep 27, 2018

Been going a number of years and would recommend highly

Sep 27, 2018

I love the Dr very professional and friendly

Sep 21, 2018

My visit was very pleasant and the doctor was very thorough. I am very satisfied with the service and my doctor's knowledge and recommendations.

Sep 20, 2018

Friendly, accommodating, thorough, no pressure or upsale tactics. Always a great experience!!!

Sep 15, 2018

Very professional and knowledgeable.

Sep 11, 2018

Prompt appointments, doctors available to answer questions regarding progress and eye care..

Sep 11, 2018

Dr. Ambrose was the epitome of professionalism and friendliness. I came in with only 1/2 an hour notice as I suspected I had a foreign object in my eye. Dr. Ambrose carefully scanned my eye and determined that yes, I did indeed have some material in my eye. He numbed my eye and quickly and painlessly removed a sharp piece of metal. He then carefully removed the rust ring which had formed. I would highly recommend Dr. Ambrose to any friend.

Sep 11, 2018

Comfortable environment, the staff is very helpful and do all they can to help you have a great experience.

Sep 10, 2018

I have been to your office in Goodyear and Verrado, your receptionists are friendly attentive, kind and have very good customer service skills. I recommend your office when ever I get a chance.

Sep 9, 2018

Discuss the issue I was having and he address it right away and are working on a solution to my problem, and though full to my concerns and needs.

Sep 8, 2018

Andy did a complete and thorough exam and was awesome explaining everything so I understood what the results were.

Sep 6, 2018

love the staff and the dr. They were able to get me in the same day for an eye issue. They have late hours which is awesome for a working mom like me.

Sep 6, 2018

You are a number One professional company and the people who are there are Courteous and polite and well knowledged I love coming into see you guys and know that I’ll be taking care of.

Sep 5, 2018

As usual I am very satisfied with the service I receive at Vision Wellness. I have recommended you to many people don't know if they go to you, but I really like your service and Doctor's. Thank you.

Oct 14, 2015

HAVE WIDER SLECTION ON GLESSES AND BRING DONE THE PRICES FOR PEOPLE TO AFFORD THEM.

Sep 19, 2015

Have better office etiquette. And do better at answering the phones. And cut down on wait time especially if you have an appointment.

Sep 18, 2015

Wait time needs to improve. Both for the doctor and at the eye glass area.

Sep 18, 2015

Try to keep the "wait" time to a lot less than 1/2 hour.

Sep 13, 2015

Our family comes here due to the convenience and the great staff!

Sep 13, 2015

Would like to see the women that work there dress more professional(no cleavage)

Sep 13, 2015

Have your front desk receptionist be more upbeat & friendly. Empathy goes a long way, as well as not calling your customers a liar would be great as well. The lady at the front desk that checked my out after my appointment was very rude! I will refuse to deal with her in the future.

Sep 12, 2015

NOBODY'S PERFECT ! UNLESS YOU PAY YOUR CUSTOMERS ! HAHA !

Sep 10, 2015

Nothing you guys are already great, I love Dr. Lee. He is awesome.

Sep 10, 2015

Improve on the speed, there is no way a basic eye exam even if it's a first time patient should take over 2 hours to complete.

Sep 6, 2015

Dr. Black was amazing with me! explained everything & made me feel like I matter:)

Sep 4, 2015

Continue to provide excellent service.

Sep 3, 2015

Very courteous and efficient staff. I'm lucky to have Dr. Lee as my optician. He is the best!

Sep 3, 2015

All that is out on the floor are high priced designer frames...most insurance companies will not pay for those frames. People are on a budget, please make sure to offer affordable frames.

Sep 2, 2015

The vision care I have received from Dr. Lee has been top quality. However, the prices of the frames and lenses is very steep, even with the discounts that go with a vision insurance plan.

Aug 25, 2015

A fantastic find on the West Side.

Aug 22, 2015

The entire site, from the front desk at check in, to physician, and selecting my eye wear was a positive experience

Aug 17, 2015

Everyone was very pleasant and knowledgeable, my appointment was at 1130 arrived at 11 and I was taken right away!

Aug 7, 2015

Customer service to get no glasses was almost non-existent. Waited a half hour to get help and left because I ran out of time.

Jul 28, 2015

How can you get above a 10?

Jul 24, 2015

I ordered some safety glasses, but have not received them yet. the overall check up was great.

Jul 24, 2015

everything and everyone was great

Jul 24, 2015

We have told some of our friends about our positive experience.

Jul 22, 2015

Greatly appreciate the fact that four family members could be seen on the same day! We found eyewear that fits our budget. Thank you very much for taking care of our family.

Jul 22, 2015

I didn't have much of a choice for glasses that fit a 3 year old...Kaitlyn was only wanting Hello Kitty.

Jul 22, 2015

Purchasing glass/contacts is expensive with Vidion Wellness

Jul 12, 2015

I selected coach frames marked as $208 but after the credit card transaction the sales lady gave me my receipt and charged be $228 without telling me and she refused to credit my card for the difference.

Jul 1, 2015

Over all a four star rating, good service from the staff and doctor.

Jun 30, 2015

At first I was nervous about meeting the new doctor but he put me to ease right away with his wonderful bedside manner and knowledge.

Jun 29, 2015

The staff was very friendly and helpful.

Jun 28, 2015

The service was great, but the price for the exam was too high.

Jun 28, 2015

More selection for children's frames

Jun 27, 2015

My annual visit, Eye Tech friendly, informative, efficient. Doctor always excellent, informative and solution focused. Only reason for four stars, process of ordering new glasses was so-not sure if eye glass tech was new and unfamiliar with software but that took awhile and when checking out, she asked receptionist about a payment from another customer while I was standing there waiting to sign my receipt so that I could leave- this took about 5 extra minutes of us just waiting for this inquiry to end. Recommend tech and receptionist take care of customer you are currently assisting and address any other issues afterwards; neither seemed to realize this was not the appropriate time for the conversation nor that I was standing there waiting. Other than that no other issues.

Jun 27, 2015

I waited 45 minutes to see the doctor. Too long. Also, don't make 10o'clock appointments if the door is not unlocked 5-10 minutes ahead. You want patients to arrive a few minutes early to check in and fill out paperwork.

Jun 27, 2015

Shorter wait time to see Dr.

Jun 14, 2015

Keep doing what you're doing.

Jun 10, 2015

Office staff is very courteous and helpful. Dr. Lee is super nice and made my experience with contact lense more smooth. It's my first time using them

Jun 4, 2015

Not spend 45-60 minute waiting every time I'm there to have a 15 minute visit for contacts. Every time I have to order contacts they say 5 business days. I call 2 weeks later and they never ordered them so it will be another 3-5 business days or they have them and never called me. Then tell me I can schedule a appointment with the DR in a week to get them fitted, and it only takes 5 minutes to do this.

Jun 1, 2015

Friendly and efficient staff with state of the art technology. I will definitely recommend my family and friends.

May 28, 2015

very please with service feel Dr Lee does a complete exam and keeps me updated with my eye conditions. Jessica is a great employee to work with also. Always very pleasant..

May 24, 2015

The only problem I see with recommending Vision Wellness is the distance from Buckeye. We go there because we started with Dr. Vogl out here and just followed her before she retired.

May 22, 2015

Staff was amazing!! I seen 3 people over my entire visit and each of them were able to answer all my questions and were very helpful. I will be back for future needs and i have already reccomended this location to a few friends and co workers.

May 22, 2015

I had been experiencing a red, watering and light sensitive eye for several days. My family physician had prescribed allergy eye drops after looking at my eye. After 2 days of treatment with no improvement, I contacted Vision Wellness for help. Even though I called for an appointment at the end of the day, I was quickly scheduled for the following day. Upon arrival I was immediately greeted and within minutes I was in the exam room. After some preliminary testing Dr Lee examined my eye and found a small piece of plastic which had not been seen by my family physician. Dr Lee gently dislodged and removed the plastic. Immediately my eye felt great and I was able to see perfectly. I highly recommend Vision Wellness.

May 22, 2015

My appointment was at 9:40. I got in exam room fairly quickly, but had to wait another 35 minutes after the assistant was done to see the doctor.

May 20, 2015

Nothing. Great office staff and great doctor!

May 16, 2015

Nothing really...I realize that a 12:40 appointment doesn't always start on time as I appreciate the fact that the Dr. can spend a little more time with each patient depending on the questions each patient has.

May 13, 2015

Thank you for all you guys do at Vision Wellness!

May 10, 2015

Granted that I had my daughter with me, but a staff should have told me that they were short on staff. My visit took way too long. This was my first and hoping to be the last time that I have you wait so long to be seen by the optometrist.

May 10, 2015

Shorter wait time and nicer receptionist.

May 10, 2015

Timeliness on the Dr.'s part. EVERYONES time is precious

May 7, 2015

It was my first appointment so I need more time to get to know you're service.

May 3, 2015

Everyone is always friendly. They are very thorough with the exams.

May 3, 2015

Wider selection in glasses

May 3, 2015

Staff was excellent. Dr.Lee is very professional and explained all I needed to know. not sure what direction I am going with eyeglass selection. I was O.K. with my choices, but not real happy. That could be me. I am particular about some things.

May 1, 2015

My visit was very good everyone was professional.

Apr 30, 2015

Timeliness of appointments Customer service

Apr 30, 2015

Be more timely. I was the first appointment of the day, but still had to wait 10 minutes. The technician should be ready. She was very friendly and efficient once we started.

Apr 29, 2015

I waited about 30 minutes for my eye exam, but I felt well taken care of, the doctors were efficient and polite, and the optician introduced me to a great selection of eyewear. Very pleased with this business.

Apr 28, 2015

The office staff is great. I even got complemented on my shoes. Haha

Apr 28, 2015

I've been going to vision Wellness since I was little. I used to see Dr. Vogle, but she had retired. I saw Dr. Lee for the first time last week, and he was excellent. Very kind, informative, and very knowledgable. I definitely reccomend.

Apr 28, 2015

It was my first visit to the office and it was of an "emergency" nature due to injury to my eye. They fit me in the same day I called and will be using this office as my annual exam office in the future. My wife had recently become a new patient and based on her experience, I was planning to be one as well. This injury just sped up the process and confirmed her thoughts.

Apr 15, 2015

This guy was really great everything was really comfortable.

Apr 13, 2015

Less wait time waited over an hour

Apr 12, 2015

very knowledgeable and helpful staff..

Apr 10, 2015

Brought my son Jaxon in for an eye exam and everyone was so helpful and nice! Would highly recommend

Apr 9, 2015

Friendly staff. Doctor Lee was very nice and took time to explain my concerns; they also find me same day appointment. Thanks.

Apr 6, 2015

Very friendly staff. They know their stuff. Explained things I'd not gotten answers for from other eye care doctors.

Apr 4, 2015

I have and will continue to recommend Vision Wellness

Mar 28, 2015

Wait time's seem a little long. Between the time's Doctor came back in.

Mar 27, 2015

The cost of glasses is very prohibitive for most people. The staff is great!

Mar 19, 2015

Friendly, Helpful, Great Service

Mar 16, 2015

Even though I am very satisfied, I would like a better selection of mid-priced frames.

Mar 15, 2015

A perfect visit as usual. No complaints. Decorations out front are great.

Mar 15, 2015

Dr Lee and the team, never gave up until a solution was found.

Mar 14, 2015

I really like the doctors at Vision Wellness. They do a great job. The only issue I've ever had is with how busy they are. Their appointments are usually a month away. Once you show up for your appointment, there maybe a wait to be seen. The doctors are worth the wait, but it can be frustrating.

Mar 13, 2015

Delivery of glasses within 48hrs, an express service.

Mar 6, 2015

it's always great when i come to Vision Wellness

Mar 6, 2015

Be more careful with the thing that shoots air in your eye. I had to hold it because it kept hurting me.

Mar 3, 2015

It was a busy am. The girl starting the testing tried her best but it seemed to be the first time to do the testing. It was difficult for her but kept going. She was in a difficult situation but kept her composure.

Mar 2, 2015

Shorten length of time spent in office. Appointment scheduled for 7:00am, but didn't leave office until 8:45am

Mar 2, 2015

Not have a customer have a 3:pm appointment and have them wating a round for an hour and half before all is done eye exam and picking glasses.

Feb 28, 2015

DR. Adam Lee was more than happy to compensate me for waiting so long and having to reschedule. So it was worth the wait and I was given excellent service with him & his whole staff.

Feb 27, 2015

I wish the doctor was not on such a rush when he was seeing me. He looked very busy and very overwhelmed and running all over the place(literally). He didn't ask me if I wanted to stay with the same contacts or chane them, he just assumed so I had to tell him. I don't deel confident with the prescription numbers he gave me and I feel my vision dropped more then what he told me. After paying the full price of my visit I would think the quality of the doctors job would be better, but I guess not.

Feb 27, 2015

I would like to see more of a varietey of frames

Feb 27, 2015

The wait time to see the eye doctor was extremely long, almost 1 hour.I was seen initially by a technician, was taken into the room to wait for the eye doctor and it was an excruciatingly long wait.

Feb 26, 2015

Knowledge, professionalism and options wereex Knowledge,professionalism and options presented were excellent.

Feb 26, 2015

Appointment time was 12:20, we were not even in a room until an hour later.

Feb 26, 2015

Not a thing. Everyone was courteous and friendly during my visit.

Feb 25, 2015

I arrived 40 minutes early for my appointment (my error). I was told that they would do their best to get me in as soon as possible and they certainly did! I was actually done with my appointment (including eye dilation) and on my way home in less than 50 mins.

Feb 24, 2015

Impressed with Dr. Lee's knowledge and his taking the time to explain my eye care.

Feb 23, 2015

less wait time in doc office would be great

Feb 22, 2015

Dr. Lee quickly established rapport, actively listened, asked questions to gain understanding, and provided clear, understandable answers. Very refreshing!!!

Feb 22, 2015

I think prices for glasses options are high. I had no problem with how I was treated during the process. That would be 10.

Feb 19, 2015

I had an appointment at 9:00 am with Dr. Lee on Tueesday, February 17. I arrived at 8:45 am to find the doors locked. I tried again at 8:55 am (receptionist was there with lights on and definitely knew I was trying to enter). Nope, she waited until exactly 9:00 am to open the doors. Really? Who runs a business like this? Most people do arrive early for their appointments to show courtesy to the doctor. However, it must mean that when your hours say that you open at 9:00 am, you certainly are NOT going to open the doors before. In addition, after the gal did all the prelim work before the doctor was to come in, I had to sit in the room for over 15 min. I finally had to open the door and ask if I was going to be helped shortly.

Feb 19, 2015

have thinner lenses. Glasses are way too thick and tooooo heavy. I have gone back to using my older glasses to prevent a sore on my node from the new ones. The lens is way to thick

Feb 17, 2015

Really enjoyed the staff and the doctor. My checkup was professional and efficient. I would recommend this eye care place to anyone.

Feb 16, 2015

Dr. Lee is always great and pleasant. He is knowledgable and thorough.

Feb 15, 2015

Great customer service. Very thorough & helpful.

Feb 15, 2015

Everyone is very friendly and efficient. I appreciate the time Dr. Lee took to answer all of my questions and explain the digital pictures of my eye. This was very reassuring in view of my medical history and vision issues.

Feb 14, 2015

The score is already at 10. From beginning to end my appointment was amazing.

Feb 11, 2015

Dr Lee was very professional and answered all questions. Especially about waiting to fill script as there maybe a change in medications that could affect the eyes

Feb 7, 2015

Hook me up with some prescribed Oakley ;)

Feb 6, 2015

As long as I live in AZ I will drive to see Dr Lee! The only eye dr to ever listen to me and actually help me.

Feb 5, 2015

A 7:20 am appointment should not be 30 minutes late to start.

Feb 2, 2015

This has always been one doctor that is very quick and efficient!

Feb 1, 2015

I should have been told about copay upfront, before visit as I have never been charged one before nor have I been billed for one before. I expressed my opinion about not paying anything up front and yet I was charged for a machine fee that was not necessary. Upon leaving having to pay $75 immediately was a huge blow to my account and stressed me out. It was uncalled for and preventable. And no one offered to have me make payments or be billed. No empathy at all. It wasn't enough to bill my insurance for three exams (my two daughters and me on the same visit)??

Jan 29, 2015

Vision Wellness has a great selection of eye wear an amazing Dr and great staff. Recently, I had an appointment that had to be rescheduled and Jessica was truly understanding and accommodating. The doctor was professional and genuine and it was evident that he took pride in his practice. I felt very well taken care of and well informed on the health of my eyes. The staff provided outstanding service and were extremely knowledgeable about the products and understood my needs. I am a customer for life and i've been telling everyone to visit Vision Wellness.

Jan 22, 2015

It was over an hour before I was seen

Jan 22, 2015

The staff was very friendly and the selection of glasses was fine. Couple minor issues like asking my contacts to be mailed to me and then finding out they weren't and I had to pick them up. It was nice they labeled the contacts but they labeled them incorrectly. Obviously these are minor so I'm not terribly upset but that 9/10 could've been a 10 with a couple tweaks.

Jan 15, 2015

Very helpfully and friendly staff and Dr. Lee is very thorough and explains every aspect of your eye exam and super friendly. I highly recommend Vision Wellness Avondale for your eye exam and glasses.

Jan 15, 2015

I was greeted promply but then waited in the exam room for over 30 min to see the doctor. When I explained that I needed to leave he was very efficient in speeding things up so I could get home.

Jan 8, 2015

Improve wait times. There is never a short wait for an appt in all of the years coming here for myself and my family members. Example: office opens at 7am, my appt is at 7am and yet I sit in a freezing cold room til 7:40am for an appt that took 15 minutes.

Jan 4, 2015

OK selection of frames. Long wait for doctor.

Jan 2, 2015

Nothing! I have always had a great experience with your team and feel that you already provide excellent service.

Dec 29, 2014

I love Dr Lee and his professionalism.

Dec 21, 2014

I found the customer service excellent, the only problem is the products are really expensive.

Dec 20, 2014

Not make me wait an hour...I.e start the appt on time.

Dec 14, 2014

Shorten the wait to see the doctor.

Dec 9, 2014

I've enjoyed vision wellness and feel like my needs are taken care of when I'm here. Thank u all!

Nov 28, 2014

Front counter folks showed urgency in my situation. An attempt was performed to get me in without an appointment. In addition an effort was put forward to find info in using my Banner Insurance. Thank you all.

Nov 27, 2014

try to be on time for patients

Nov 20, 2014

Great office with friendly staff & knowledgeable doctors :)

Nov 16, 2014

Impressed to get in for an appt when I wanted. Treated me very well and professional. Service was great. If I wanted to change anything it would be to have a larger selection of eye wear.

Nov 15, 2014

Maybe a few more smiles in the office from the staff. They all seemed really busy, and rather un happy. No on was mean, but I sure felt like I was more of a problem than a client.

Nov 13, 2014