Vision Wellness - Avondale
932
Reviews
excellent visit, My eye hasn't felt this good in a year. Thank you so much..
Apr 14, 2021
Very welcoming, courteous, knowledgable and fast workers at the front desk. Smooth flowing system that gets you through the entire process in about 30 minutes. At this time I didn't need new glasses so I can't comment in that process. I will return for future exams.
Mar 31, 2021
Thanks for getting me in and arranging emergent laser surgery for my torn retina. Adam and the staff rock.
Mar 29, 2021
Great staff all of the staff is very friendly and welcoming
Mar 24, 2021
I have been coming to you for many years and you have taken the best care of me that any vision care Doctor ever has. Thank you so much!
Mar 24, 2021
I have been coming here for years. The staff and optometrists have changed throughout the years but the current optometrist, Dr. Ambrose,is amazing. Listens to your issues, provides simple solutions, explains thoroughly and provides amazing eye care.
Mar 24, 2021
The staff here are always very friendly and helpful. They are fast and professional highly recommend this eye care center.
Mar 22, 2021
The staff was pleasant and polite.
Mar 19, 2021
I only have one suggestion, and that would be to remind staff to keep the personal conversations to themselves. Clients would prefer not to hear conversations going back-n-forth. I prefer the lobby is quiet as I wait to be called in. Thank you.
Mar 19, 2021
Amazing team !! The Dr is amazing !!
Mar 19, 2021
Everyone Is very friendly, and got seen pretty quickly after arriving. They make sure everything is sanitized and clean by wiping everything down in front of you before it is used on you. A very quick and pleasant experience!
Mar 19, 2021
Pleasant experience. Competent people.
Mar 17, 2021
Dr Ambrose never makes us feel rushed. He answers all of our questions and explains in terms we understand about the examination. Most important he listens. Office staff is pleasant and his new digs are awesome!
Mar 7, 2021
I have been to both locations. Always very nice staff and great selections. Dr. Lee is awesome.
Feb 26, 2021
Dr Lee was able to help restored my left eye, of which it was as if l won't be able to see with my left eye again. With Doctor Lee's referral to a specialist.,l am able to see again. I am very grateful to the team.
Feb 26, 2021
Really fast and friendly service. Used to go to another spot in the west valley. But I would make an appointment and not being seeing until at least 20 minutes later after my set schedule.
Feb 24, 2021
Dr Ryan Ambrose is great! He did a thorough exam and explained everything in layman words. He has excellent interpersonal skills and examined the back of my eye with a tool that doesn’t require pupil dilation, which was such a relief. This was the most pleasant eye exam ever! I highly recommend Dr Ambrose!
Feb 22, 2021
Very welcoming and friendly staff.
Feb 19, 2021
Extremely professional and courteous staff. The doc was extremely easy to talk with and answered all of my questions in terms I could easily understand. Never once felt like I was being ushered in and out would highly recommend.
Feb 16, 2021
Price is a bit high. Thought the insurance would have covered more.
Feb 12, 2021
There’s only one location open... that’s not the issue. The problem was when I called in to ask about the address, the lady on the phone was kind of rude saying, “that’s why we told you vision wellness verrado” . I didn’t want to argue seeing as I was already going to be late. When I scheduled the appointment, the address was never offered. The last time I was in the office was 2 years prior. Also, I received my email confirmation where it stated Avondale location. The whole experience just felt like we were bothering the office staff for being there. I will be looking into a different company next year. The doctor however, was great. Very kind, and even though I was late, he still squeezed me in, having never needed glasses, he explained everything very well.
Feb 9, 2021
Everyone is always so friendly and welcoming. We are always treated with respect.
Feb 5, 2021
This was our first visit. Everybody was professional. My wife and I felt welcomed.
Feb 4, 2021
I have never had a problem with any of the staff, I always wait for to long. I have never been to one appointment when i have been seen on time. Yesterday it 35 min past my appointment time before being seen.
Feb 2, 2021
Your office is one-off the best I’ve been too
Jan 26, 2021
I was able to get an appointment the same day, the wait time was a bit long but not overly so
Jan 6, 2021
Dr and staff were very nice and helpful.
Jan 3, 2021
Always happy with the service and the friendliness = Thank you!! Good luck with the renovation!!
Dec 31, 2020
I absolutely loved the Dr, clinic staff, & the front desk staff. I rose into issues when selecting my glasses. I was not shown the glasses that would have been 100% covered until after I told my husband they didn't have any- he was being help by someone else. I was not given an itemized receipt of what I actually purchased, yet my husband was. When I asked about getting my prescription (after paying over $300- again without knowing what I actually paid for), I was told it wasn't available.
Dec 18, 2020
Was in and out quickly! Doctor and receptionists are always very nice and professional. Would not recommend anywhere else but here!
Nov 24, 2020
Great service, Dr. explain every little detail of what exam he is doing, I have PTSD, chronic pain and anxiety, Dr. understood my issues. 10 + to the staff. To
Nov 24, 2020
I had a great experience during my eye exam. Everyone was pleasant and professional and I was seen right away. I really appreciate Karen’s help with looking up my employee safety glass benefits, she was super friendly and very helpful.
Nov 24, 2020
The entire staff is amazing! They all go above and beyond to make you feel safe and they are so thorough, patient and kind! Love it here I can’t wait to get my glasses!
Nov 23, 2020
Extremely friendly staff. The doctor was thorough, informative, and quick. No attempt to update. Everyone listened to my needs and concerns.
Nov 19, 2020
Dr Ambrose went out of his way to resolve my vision issues. Will alwaya have Vision Wellness as my eye Doctor. Thank you very much.
Nov 18, 2020
I’ve been a patient at vision wellness for many years, love the docs here they always provide great service. Dr. Ambrose is such a good doctor he explains everything to you so you understand, I appreciate him taking the time. The lady at the glasses counter was so helpful in helping me chose the right frames.
Nov 17, 2020
The Dr was great but your glasses are way too expensive
Nov 10, 2020
Have been a client of yours for 3 years or close to. Never before had any issues Dr. Lee was always professional no difference on this visit. Till I went out to have my eye glasses adjusted a staff came out looked at me said your glasses are fine didn't even looked at them. Returned to the exam room Dr. LEE Comes back in all in a rush walks out to the reception desk gave me a copy if the Prescription my wife still needed to pick her glasses. Felt that may have been rushed out or a bother to the staff? Did asked Dr. Lee was I bothering him because he was just rushing me out. He turned his back and walked away. This as a result of your staff that didn't even bother to look at my glasses. For the records looks are deceiving.
Nov 5, 2020
I appreciate it when the practice is on time. The exam and explanation of my entire eye health was thorough in every way. Choosing the eye ware was easy and my benefits and costs were explained to me on detail. Very nice office, physician and staff. Thank you.
Nov 5, 2020
Great service. Knowledgeable staff. Felt very confident in the results from my exam. Will be back
Nov 5, 2020
Fast, friendly and so informative
Nov 3, 2020
I am a huge fan of Ryan Ambrose, I have special needs and I find him informative and caring.
Oct 29, 2020
I would like to say thank you Dr. Ambrose and your team. My visits are always pleasant from start to finish and I love the time and effort that you all take to make me feel comfortable and important. My eye health matters and you all make sure that I always feel that way. Continue to do the amazing job that you all have always done. The passion for the work that you do is very evident and greatly appreciated.
Oct 28, 2020
Very great service from staff and doctor. They were informative regarding my questions and provided me with information I wasn’t aware of. Thanks
Oct 23, 2020
Friendly and very.informative I would recommend to anybody.
Oct 21, 2020
I was very impressed with my first visit to Vision Wellness. The staff and Dr. Ambrose were all very pleasant & professional. I was impressed with their use of the latest “optos” technology, eliminating the need for dilation and gaining so much more information about the heath of the eyes.
Oct 21, 2020
Courteous. Professional very helpful
Oct 16, 2020
Been going here for years and always a pleasant experience. Doctor's are great.
Oct 16, 2020
Everyone was was very friendly, polite and professional. Dr Ambrose explained everything thoroughly and made me feel comfortable and reassured. This is the way a medical office should function. Clean, friendly, professional and competent!
Oct 13, 2020
Great experience, fun even lol. Dr is very thorough he took the time to explain side by side comparison of my eyes. Staff was friendly and fast.
Oct 12, 2020
Very polite, helpful and professional.
Oct 12, 2020
The doctor is great! In professional manner explains everything and advised you what kind of eye drops you have to use.
Oct 12, 2020
Knowledgeable, skilled, receptive, and encouraging staff. From the moment I walked in even though I was late the entire staff took care of me and let me know what was going on every step of the way.
Oct 11, 2020
Dr. Ambrose is wonderful, he was kind and informative. I do want to mention however one of the front desk girls refused to wear a mask and when she did have it on, it was under her chin. It's vital in times like this staff follow set rules and enforce them. During my visit not only did one of the receptionist not wear a mask, but they allowed another customer to walk around without one.
Oct 1, 2020
They allows done me right
Sep 24, 2020
Doctor took his time with me and explained everything
Sep 23, 2020
Have gone here for years. Very nice and thorough
Sep 22, 2020
Very good customer service
Sep 18, 2020
Services and staff top notch. Courteous, very professional and accommodating.
Sep 18, 2020
Dr lee, is a very caring doctor. He spent the time with me to go over the whole situation with my eyes. I do appreciate that. I have a very hard time with one of my eyes.
Sep 18, 2020
The doctors and staff are very competent, friendly, and knowledgeable.
Sep 4, 2020
I’ve been going to Vision wellness for years and have never had a problem, however my son went in last week and felt uncomfortable because the front office staff was not wearing a mask. I called and spoke to a manager because I was going in this week, I showed up with my 13 year old only to see the same person at the desk with no mask in! She put it on after we walked up to the desk but kept taking it off the entire time we were there. I felt very uncomfortable as did my 13 year old. They have a sign up stating that patients need to wear a mask but the staff is not following the same protocol.
Sep 3, 2020
I’ve always had to wait about an hour in the waiting room for my appointment. This time it was only 20 minutes, which was an improvement, but I’m guessing that’s because of the pandemic and they are not scheduling as many people at once. According to my insurance, my annual exams are supposed to be free, but somehow I always wind up paying at LEAST $44. When I ask about the charge they mention something about a contact lens evaluation, which I have never requested. I do like my doctor and feel like he’s kind and knowledgeable, but everything outside of that is always frustrating.
Sep 2, 2020
The staff was professional and service was efficient. Highly recommend!
Aug 26, 2020
Everybody’s very pleasant and explains everything and very thorough and clean
Aug 24, 2020
Great people doctor and staff are very informative
Aug 19, 2020
I feel that everybody is professional always takes care of you and no matter what your visit is about All are professionals and always make you feel like they know who you are and they’re very happy to see you and take care of your needs the eye doctor is absolutely totally professional and very informative
Aug 19, 2020
Great experience Dr Lee very knowledgeable and honest.
Aug 8, 2020
Due to the COVID I was expecting a little more cleaning going on. When I went to see the optical staff, I noticed that the tables or equipment touched by patients were not being cleaned. The part of the optical hand held machine that touched your face was the only thing being cleaned with an alcohol wipe, not the entire machine that was touched by each patient. This virus is no joke, please take it more seriously and keep everyone safe.
Aug 5, 2020
Always pleasant ant curtious
Jul 31, 2020
Great service and everyone is super nice!
Jul 31, 2020
This being my first visit, I was extremely impressed by the welcoming environment and safety precautions being taken to ensure the health and well being of all patients and staff. I felt as if I have been a long-time patient, not someone who walked through the door for the first time. I especially appreciate the time Dr. Ambrose took to explain the results of my exam and what to look forward to during future visits. Thank you!!
Jul 28, 2020
Could not ask or receive better service from each person there. A very enjoyable visit. Thank you
Jul 24, 2020
Everyone very polite love the eye doctor
Jul 20, 2020
Always have a great experience with the staff and Doctors at Vision Wellness.
Jul 17, 2020
Dr. Ambrose is a great doc. I'm comfortable with him and he is very knowledgeable.
Jul 16, 2020
I really enjoyed my visit. The Dr was very nice and the staff are wonderful! Made my appointment very easy and pleasant 😊
Jul 16, 2020
My appointment was excellent. I felt welcomed and safe. They cleaned all the instruments they use. All my questions were answered. I enjoy my time there.
Jul 11, 2020
I was saddened that I could not go to Vision Wellness because my company had acquired a vision plan that you would not accept. It left me with no choice but to go to Vision Works, and they are just terrible. Now that I have the Vision Policy that is accepted I found out that there is a big difference between Vision Wellness and Vision Works. The difference is customer service and how well you all treat people. You are the best in my opinion. Sincerely, Professor Fernando J. Franco Master Instructor Customer Service 623-337-0600
Jul 10, 2020
Everyone was very professional, friendly, and helpful.
Jul 4, 2020
Dr. Ambrose was very patient and attentive to Lily.
Jul 3, 2020
Very happy with Dr. Lee and staff!
Jul 3, 2020
Very friendly staff and the Dr was amazing
Jul 2, 2020
Was greeted promptly on arrival. The whole visit made me feel like they had my best interest in hand. Thank you!
Jul 2, 2020
I was impressed from start to finish. The office is nice, staff is friendly, and after had seen the same eye doc for over 15 years, it was refreshing to actually be told what was going on. Dr. Ambrose was friendly , professional and took the time to explain things. This was much appreciated .
Jun 30, 2020
Very friendly and knowledgeable staff. Didn't try to oversell me on anything and very affordable. I actually am bringing my youngest child in for a checkup now as well.
Jun 29, 2020
Staff is courteous and knowledgeable. I highly recommend Dr Ambrose.
Jun 29, 2020
Always timely appointments and friendly staff. Dr. Lee is good to work with.
Jun 19, 2020
Well trained Technicians and Aids, Great Doc's to served their patients.
Jun 18, 2020
The doctors are very friendly and the staff is very helpful.
Jun 18, 2020
I have been going to Vision Wellness for years. As always the office staff is friendly and efficient. Dr. Lee is thorough and professional.
Jun 12, 2020
Dr. Ambrose is the most polite man. We have been his patients for years and even thought we moved and live further from the office than before I've never even thought about changing Dr.
Jun 11, 2020
Very welcoming staff and Dr. Got me in and out quick and gave me all the information I requested as far as making a decision on Lasik. Highly recommend this office.
Jun 2, 2020
I have been a patient with Vision Wellness for years and am extremely happy with every aspect of the care I have received. Dr. Lee and Dr. Ambrose are caring professionals who are very knowledgeable and provide excellent medical care.
May 29, 2020
I've been coming to Vision Wellness in Avondale for several years. The staff is always nice, office is very clean and the doctors care about my vision concerns.
May 28, 2020
Quick, friendly, clean, and helpful.
May 27, 2020
Staff is very friendly and the doctor addressed all my concerns.
May 19, 2020
My vision was saved twice!! Also referred a friend whom also received a life saving diagnosis Detected by these wonderful physicians.
May 12, 2020
Excellent facility, caring physician , very happy with care.
May 11, 2020
Dr. Lee is awesome. He took time out of his home time to come and see me in his office even with all of this Corona virus going on.
Apr 10, 2020
Entire group are great people
Mar 16, 2020
Dr Lee and his office staff are awesome. Always put me at ease and are very professional. My vision is very poor and I am always confident Dr Lee is going to fit me with the best contacts for me.
Mar 13, 2020
Very professional, thorough, clean and friendly with great communication skills.
Mar 11, 2020
You guy ROCK!!! There's no one better than Vision Wellness!!!
Mar 10, 2020
Very thorough in the exam and explanation of findings and any corrections.
Mar 6, 2020
Great experience at Vision Wellness Avondale. My concerns were addressed, exams thoroughly explained and Dr. Ambrose was very easy to talk to. He addressed a condition I’ve had for over 6 years that other eye docs have not. I left feeling hopeful that the dry eye condition would be resolved. I appreciated the follow up call the next day by Dr. Ambrose! I highly recommend you checkout Dr. Ambrose at Vision Wellness!
Mar 4, 2020
Everyone was very accommodating during my appointment. I appreciate your Teams attention to details regarding the care of my eyes. This diabetic is very Thankful to your Team! Sincerely, SP
Mar 3, 2020
Love Dr Ambrose and his staff. He takes his time and answers your questions or concerns. It has been easy to schedule appointments. They have a quick turn around usually on glasses/contacts too.
Feb 27, 2020
Always a great experience dealing with vision wellness. Thank you so much for you’re help.
Feb 26, 2020
The staff was very friendly and attentive. My doctor was amazing and helpful.
Feb 26, 2020
Great place to go, kids got right in and felt totally comfortable in the office. Clean, neat and orderly
Feb 12, 2020
Great service, and good selection to choose from. Very accommodating to our work schedules and school schedule to get us in. Staff is great and nice to work with.
Feb 11, 2020
Dr. Lee and his staff are so friendly and professional. I drive out of my way to come to this office because I just appreciate the environment and Dr. Lee's patient care. They have a great variety of different glasses/sunglasses too!
Feb 7, 2020
Website could be improved. Doctor Lee is great!
Feb 1, 2020
Great experience, I will definitely be back for another pair of glasses in the future! Dr Ambrose was awesome !!!
Jan 31, 2020
First impression, receptionist are friendly. My visits are always good. Dr. Ambrose is pleasant, personable and thorough.
Jan 31, 2020
Dr. Ambrose is great! He spends the time with you to go over everything.
Jan 21, 2020
Always a great visit, friendly and professional staff. Thank you.
Jan 13, 2020
The staff and doctors are friendly and informative. They answer your questions and explain things very well. Have a good selection of glasses to choose from and walk you through what options are available for your glasses and prescriptions through your insurance so you can get the best choice.
Dec 26, 2019
very thorough, professional eye exam. They take the time to explain what's going on and answer questions.
Dec 20, 2019
Thanks to you for examining me without a delay. My husband is confined to bed and I cannot leave him alone very long. Merry Christmas and a happy New year. God Bless.
Dec 7, 2019
Great with patience and very thorough. This is my second time using them, great staff and they are very friendly.
Nov 26, 2019
Easy to schedule and professional care across the board
Nov 22, 2019
As a new patient, Doc was great! I was notified that my new glasses were in. I arrived and only had to wait a few minutes, when one of your staff brought me my glasses, I put them on and she said all good. I didn't feel very well taken care of, was given the glasses and a case, I asked for a bag of some sort to put them in and maybe some cleaner and wipes if possible. As a new patient or any patient for that matter I would have thought that would be standard in your business. I arrived home only for my sister in law (who works for a vision specialist, but unfortunately does not cover my insurance plan) told me they were ill fitted as both ear loops didn't even come close to fitting over my ears. I wished I had noticed that at your office, but more importantly, your specialist should have noticed as it was completely obvious. My sister in law adjusted the glasses for me. I will still come back and try again. Katherine
Nov 16, 2019
vision wellness is a very professional facility. Dr Lee has always taken very good care of us.
Nov 15, 2019
My appointment was at 10:20 am and I was called at 10:25 am. Outstanding respect for the time of others.
Nov 15, 2019
Dr Ambrose spent a lot of time with me, figuring out how to get the best vision possible with contacts for me with my various activities.
Nov 7, 2019
I really like this eye doctor. The modern office is comfortable and in a great location. Everyone does their job well and they don't try to "sell" me anything.
Nov 5, 2019
I was treated with respect and empathy. I came in on a cane after having just had knee replacement surgery and everyone was so nice and helpful. I love the staff at Vision Wellness!
Nov 3, 2019
My husband and I are very appreciative of Vision Wellness in providing sign language interpreter for our vision exams. This made a huge difference in understanding of our vision health and engage in our discussion. THUMBS UP!
Oct 25, 2019
It was a great experience on my last 2 visits . They are very accommodating and attended my needs on my glasses.
Oct 16, 2019
Great doctors, receptionist, could be a little more kind, maybe smile with eye contact. I felt like I was bothering her....
Oct 11, 2019
I think everyone there is very friendly, professional and knowledgeable. The receptionist opened the office earlier than the return time posted on the door. I had the choice of using a vision office that I had used a few times for my annual exams and other issues, but I ultimately chose and stayed at this office due to the efficiency of the staff and facilities.
Oct 3, 2019
The staff was welcoming and greeted me immediately upon entering. Although I had previously filled out the new patient forms online, the staff was unable to locate them, which resulted in some delay because I had to redo them by hand (I later found a record that I had indeed filed them online back on August 30th). The optometrist was professional and explained all aspects of the exam and tests that he performed, and the optician helped me pick out a new frame which I appreciated as I had no idea what would suit me.
Sep 27, 2019
I was shopping for a new optimist, and since my husband was a patient , I thought I would give Dr Ambrose a try. He was everything my husband told he was. He was professional, through, answered my questions. But most importantly he did not make me like he was in a hurry to get to his next patient. The office staff was great in explaining what our insurance would pay and how much we would pay out of pocket. I highly recommend Dr Ambrose
Sep 21, 2019
Staff was friendly and the doctor was great. However, the chairs in the waiting room were so dirty, that I did not want to sit on them. Cloth chairs are unable to be cleaned properly on a routine basis. I work in a hospital and the condition of your waiting room would be a citation if the state visited. I feel like it is a poor reflection of the overall practice.
Sep 17, 2019
I spoke with Dr Ambrose about providing client leads , he referred me to Dr Lee and Jessica the business manager.
Sep 16, 2019
I love Dr. Ambrose he explains every thing so throughly. I will continue to have myself and husband continue to come to his office
Sep 14, 2019
Dr. Ryan Ambrose was GREAT! Would highly recommend him!
Sep 14, 2019
I was basically not treated. I have very different eye problems now and it was not addressed. So I will have to seek eye care some where else. Which was obviously the plan.
Sep 13, 2019
I had one of the most detailed examinations on my eyes; thoroughly checked and explanation of my results. Great service picking out new glasses with Rose.
Sep 4, 2019
Dr. Ambrose was amazing! He was sooo nice and really took the time to listen to me and explain everything. I didn't feel rushed and felt really positive about my visit. The only issue I have is with the pricing for glasses. They are really expensive here and don't have any options that would be fully covered by insurance. But I will continue to come here for Dr. Ambrose!
Sep 2, 2019
I was very pleased with the overall experience we had with my daughter (6 yrs). The dr was very patient and gave us as much time we needed.
Aug 30, 2019
Everyone at this office is friendly and professional. Dr. Ambrose is very nice, and explains every aspect of my eye exam in detail. He is always happy to answer my questions, and is never in a hurry. Rose, the optician, is VERY helpful in finding just the right frame (at the right price), and seeing that they fit perfectly. All in all, it's a very pleasant experience.
Aug 27, 2019
Good service, a little understaffed so it took longer than it should have, but everyone seemed to get the care and attention needed so overall a good visit.
Aug 22, 2019
The doctor was very nice and explained in detail any question that I had.
Aug 19, 2019
Was very professional explained everything was honest and truthful.
Aug 17, 2019
Hands down my favorite place to go always so helpful never over crowded and they always have everything you need if I could rate them a 10 I would
Aug 16, 2019
From the moment you walk into Vision Wellness you feel the entire staff is there to help and welcome you. Dr. Lee does a very thorough eye exam and takes the time to explain results and makes sure that all my questions and concerns were addressed.
Aug 11, 2019
The fact that I have never had any vision appointment before, I was believing my wife assessment of the good experience she had at vision wellness because of the prior experiences. I see that too been my first time and i was convinced of the quality of the vision wellness.
Aug 9, 2019
My experience was very relaxing and knowledgeable. I learned a lot about my eyes.
Aug 9, 2019
Very friendly and caring doctor and staff. They have your best interest in mind and truly care about protecting your eyesight. I highly recommend them!
Aug 2, 2019
Dr. was amazing - couldn't have had a better experience.
Aug 2, 2019
Everyone was friendly and very helpful. The latest in eye technology. Dr. Ambrose was very thorough, listened to my concerns, and discussed all his findings in detail with me. Ensured I understood his explanations. Spent more than adequate time with me. Very personal service and not a glasses mill! It's now my forever opticians. Dan Kap, Sun City Festival Buckeye
Aug 2, 2019
Very professional and have given your company name to friends at work.
Jul 31, 2019
Excellent in Every Way. What More Can I Say?
Jul 23, 2019
Excellent service and professionalism
Jul 19, 2019
I'm always taken care of in the most efficient, respectable manner. I recommend to all my friends.
Jul 17, 2019
Dr. Ryan Ambrose was excellent...
Jul 9, 2019
They are very friendly and detailed.
Jul 4, 2019
Love the doctor and Rose is very sweet too!
Jul 3, 2019
Dr. Ryan was attentive and did not put me thru any unnecessary tests. Was able to order a pair of glasses that I liked and insurance covered it.
Jul 3, 2019
Been going here for a long time & always a great experience.
Jul 3, 2019
Rose was an Amazing person and helped me out tremendously! Very understanding and helpful. Really great employee!
Jun 21, 2019
Friendly, knowledgable staff. Dr. Lee is a very good eye doctor. Timely service, no long wait.
Jun 14, 2019
Very professional from checking in till the hand hand shake leaving.
Jun 7, 2019
Long time patient .. great customer service
Jun 4, 2019
Everyone in this office were very polite, professional, enjoyable to transact with. They were very helpful and extended them selves with Asking me questions to ensure that I was fully satisfied and understood what they were telling me. And they worked well amongst each other were very polite courteous and helpful to one another.
Jun 3, 2019
The staff was very pleasant.
Jun 3, 2019
Always pleased with services = everyone is so nice! Easy to make an appt;
May 29, 2019
On time and great communication on any questions with everyone on staff
May 29, 2019
Great exam and great technology. Also many thanks to Rosa for helping me get 2 pairs of affordable and quality glasses.
May 22, 2019
Great staff . Ophthalmologist is amazing and very friendly and professional.
May 21, 2019
Great Staff. Everyone is professional and courteous. Dr. Lee is amazing.
May 20, 2019
Dr Adam is excellent doctor, however some of his employers are very cold, do not follow through on patients questions .
May 7, 2019
Front office receptionist not very friendly she looks upset all the time. She told everyone enjoy your evening when they left but didn’t say anything to me.
May 6, 2019
Office space is always immaculate, front desk personnel are extremely professional and greet you as you walk in the door.
May 3, 2019
Very professional Dr. and thourol with giving you good feedback and very knowledgeable of explaining his exam to you as a patient.
May 3, 2019
Staff was knowledgeable and friendly.
May 1, 2019
Great service and professionalism
Apr 25, 2019
The medical Staff was pretty amiable and knowledgeable. The environment was clean and cozy.
Apr 24, 2019
i appreciate the office staff's friendliness, and their accomodation of me on short notice. The Dr was thorough and professional; he was quickly able to assess my problem and help me toward resolution.
Apr 19, 2019
Excellent and friendly customer service
Apr 17, 2019
My family has been going to Vision Wellness since we moved to AZ. We won’t go anywhere else. Dr’s Lee and Ambrose are the best. They care about their patients and take the time to listen and explain everything.
Apr 17, 2019
From start to finish I recieved excellent Service! My Dr. Explained to me what was going on with my diabetic eyes where I could understand. Rose was great. The front desk person & the young lady who did the diabetic test were very nice & all were very professional.
Apr 16, 2019
It was a very good experience. I went in for medical and found out I have allergies. The doctor was very informative.
Apr 15, 2019
Friendly service, informative doctor!
Apr 13, 2019
Very knowledgeable, along with the use of technology. Remembers patients well.
Apr 13, 2019
Everyone was courteous and professional
Apr 11, 2019
I will definitely be using this doctor from now on.
Apr 7, 2019
Very professional and everything is explained in detail to u, Dr Ambrose is the best!!
Apr 2, 2019
Very welcoming and friendly!
Apr 2, 2019
The front office staff were warm and welcoming. Dr. Ambrose was very thorough and took the time to explain everything. He made sure I had all my questions answered before leaving. I will definitely recommend Vision Wellness to my co-workers, family, and friends.
Apr 2, 2019
Everyone was very nice and professional I enjoyed my visit the Doctor he was wonderful/with
Mar 28, 2019
The staff is so professional
Mar 23, 2019
Attentive and friendly staff!
Mar 14, 2019
Great people. Always let's you know how my eyes are doing.
Mar 11, 2019
My wife and I have been seeing Dr. Lee for several years now and there is absolutely no reason to go anywhere else. He is a very skilled doctor with a highly qualified staff.
Mar 9, 2019
Excellent service from everyone
Mar 9, 2019
I have been going to Vision Wellness for several years and will continue. I am always greeted with a welcome smile and their processing is efficient. Dr. Adams is a great guy and provides exceptional diagnostics.
Feb 28, 2019
Dr. Lee always takes plenty of time to do a thorough exam never takes any shortcuts. He is always willing to listen and answers any questions I might have.
Feb 22, 2019
The only reason I'm not giving you a 10 is because the selection is limited in my opinion. While there may be a wide selection in regards to quantity, it's limited in regards to quality/type. Many of the styles are fairly identical and look pretty much the same. 3+ years ago your selection was much more diverse and appealing.
Feb 22, 2019
I was in and out under 45 mins. I can’t complain about my visit. Everything went by smoothly without a hassle for me. The doctor is a cool person and professional all around.
Feb 19, 2019
I’m so glad I found Vision Wellness. The staff is great. Dr. Lee is very personable, takes his time with exams and very knowledgeable. I’ve been to several optometrists and Dr. Lee was the only one that gave me the right eyeglass prescription. I finally stopped having headaches when wearing glasses. I highly recommend Vision Wellness!
Feb 15, 2019
very timely, very helpful. everyone who dealt with us was professional and knowledgeable.
Feb 4, 2019
I always feel welcomed and professionally taken care of. Dr Lee is very personable, knowledgeable and willing to take the time to talk to his patients. His explanations make everything concerning the eyes understandable.
Jan 26, 2019
All staff was helpful and courteous.
Jan 25, 2019
Dr Ambrose was very knowledgeable and explained everything.
Jan 21, 2019
Dr Ambrose was very professional and very through,Highly recommend him and the staff was great too!
Jan 21, 2019
Vision Wellness-Avondale is the best at taking care of all your needs.
Jan 20, 2019
Always very professional & courteous.
Jan 18, 2019
I love how they treated me as a customer. Very friendly and professional. The only negative thing was there not many choices for stylish designer optical frames for man Especially for me as an African American
Jan 17, 2019
It was very nice they explained everything in my terminology an waiting time was minimal..
Jan 16, 2019
Great attention to detail by all. Explained everything in detail every step of the way.
Jan 16, 2019
Quick and exam explained thoroughly
Jan 15, 2019
It was a great visit; however I had a balance that I was owed since 2017. I had no idea about that; there was no phone call & it wasn't online. Next time the desk services needs to let me know before my next appointment.
Jan 14, 2019
Dr. Ambrose is super nice and explains things very thoroughly to you
Jan 12, 2019
My visit to Vision Wellness was a very satisfying event. I was admitted promptly and on time. The pre- exam technician was friendly and explained all the process very thoroughly. Dr. Lee was welcoming and clear and concise in his manner and suggestions.
Jan 11, 2019
My husband and I are very pleased and have trusted Dr Lee with our eye care plan. He listens to our concerns, reviews and explains clearly all of the test results.
Dec 28, 2018
I had a longer wait than I expected. But, the doctor was very thorough and I got the information that I needed. Everyone was friendly and altho my eye condition leaves me with no chance of improvement, I felt satisfied with the visit.
Dec 25, 2018
Dr. Ambrose took the time to explain the questions I had about my vision exam and some concerns regarding cataracts and dry eye. He is very informative and had suggestions for my concerns.
Dec 18, 2018
office staff is wonderful, provider is amazing, my whole family goes here and we love this practice!!
Dec 17, 2018
I've been seeing Dr. Adam at Vision Wellness for several years. He and the staff are always professional, kind, and courtesy. Upon arrival, and check in, there is very minimal wait time to be seen. I highly recommend Vision Wellness!
Dec 13, 2018
Dr Ambrose was very informative and took the time to explain all that he was doing and answered my questions. The most thorough and informative Optometrist I've ever gone to.
Dec 12, 2018
Dr. Lee is a true professional!! He is knowledgeable and caring. I always receive excellent care!!!
Dec 7, 2018
Customer service is inconsistent and poor. Initial contact and flow of appointment was great. However, while attempting to select new glasses, I was left numerous times abruptly, insurance benefits were not explained well and the process became disrupted, confusing and lengthy. Customer service and assistance during frame selection was very disappointing.
Dec 6, 2018
Very helpful and friendly! I would recommend this place to anyone that has questions or any concerns. The staff there is very friendly and helpful.
Dec 6, 2018
Efficient operation, friendly personnel
Dec 5, 2018
Everyone was friendly and courteous.
Nov 23, 2018
the people in this office are very friendly and caring and they treat you like very important person
Nov 18, 2018
Ryan was very professional and informative.
Nov 8, 2018
I’ve been going to vision wellness for 10 years now and do not plan on going anywhere else. They’re care is so thorough and detailed. They walk you through all your personal medical information about your eyes to make sure you understand. Helps me feel educated and informed about how my eyes are doing. Annual exams are great and they always make room for me when my eyes suffer from any redness issues or dryness prescribing me medicine that works right away. This is definitely a clinic I trust and highly recommend.
Nov 7, 2018
Office was clean and the staff professional and courteous.
Nov 2, 2018
This was my first visit to Vision Wellness in Avondale. I found the staff to be very professional and courteous. Dr Ambrose was extremely knowledgeable and he thorougly explained every part of my examination to me. My experience at Vision Wellness was great and I will definitely return.
Nov 2, 2018
This vision wellness are very personable. They work with the patient and their needs
Oct 26, 2018
I've been going here for years! Great doctors and excellent customer service.
Oct 26, 2018
Fast and thorough service with complete and easy to understand instructions. Benefits clearly explained.
Oct 18, 2018
Very very professional and personable
Oct 16, 2018
Dr's and staff alike are very knowledgeable and pleasant.
Oct 12, 2018
Nice clean office in a great location.
Oct 10, 2018
Everyone was kind, and that is so much appreciated when stressed about your vision. From the receptionist, to the doctor, I appreciated everyone! Great team :)
Oct 9, 2018
It was a quick visit. Dr. Ambrose was very nice and honest.
Oct 5, 2018
Friendly staff and great service. Found my new eye doctor.
Oct 2, 2018
The bathroom was not working or available to the public.
Oct 1, 2018
Love this office. have been coming here since I moved to AZ. The staff and Physicians are all wonderful.
Sep 28, 2018
Really nice staff special the checkin lady good people redy and willing to help answering question a great wowing experience
Sep 28, 2018
Friendly professional service and clear communication regarding results of exam and expected treatment plan with associated costs.
Sep 27, 2018
Been going a number of years and would recommend highly
Sep 27, 2018
I love the Dr very professional and friendly
Sep 21, 2018
My visit was very pleasant and the doctor was very thorough. I am very satisfied with the service and my doctor's knowledge and recommendations.
Sep 20, 2018
Friendly, accommodating, thorough, no pressure or upsale tactics. Always a great experience!!!
Sep 15, 2018
Very professional and knowledgeable.
Sep 11, 2018
Prompt appointments, doctors available to answer questions regarding progress and eye care..
Sep 11, 2018
Dr. Ambrose was the epitome of professionalism and friendliness. I came in with only 1/2 an hour notice as I suspected I had a foreign object in my eye. Dr. Ambrose carefully scanned my eye and determined that yes, I did indeed have some material in my eye. He numbed my eye and quickly and painlessly removed a sharp piece of metal. He then carefully removed the rust ring which had formed. I would highly recommend Dr. Ambrose to any friend.
Sep 11, 2018
Comfortable environment, the staff is very helpful and do all they can to help you have a great experience.
Sep 10, 2018
I have been to your office in Goodyear and Verrado, your receptionists are friendly attentive, kind and have very good customer service skills. I recommend your office when ever I get a chance.
Sep 9, 2018
Discuss the issue I was having and he address it right away and are working on a solution to my problem, and though full to my concerns and needs.
Sep 8, 2018
Andy did a complete and thorough exam and was awesome explaining everything so I understood what the results were.
Sep 6, 2018
love the staff and the dr. They were able to get me in the same day for an eye issue. They have late hours which is awesome for a working mom like me.
Sep 6, 2018
You are a number One professional company and the people who are there are Courteous and polite and well knowledged I love coming into see you guys and know that I’ll be taking care of.
Sep 5, 2018
As usual I am very satisfied with the service I receive at Vision Wellness. I have recommended you to many people don't know if they go to you, but I really like your service and Doctor's. Thank you.
Oct 14, 2015
HAVE WIDER SLECTION ON GLESSES AND BRING DONE THE PRICES FOR PEOPLE TO AFFORD THEM.
Sep 19, 2015
Have better office etiquette. And do better at answering the phones. And cut down on wait time especially if you have an appointment.
Sep 18, 2015
Wait time needs to improve. Both for the doctor and at the eye glass area.
Sep 18, 2015
Try to keep the "wait" time to a lot less than 1/2 hour.
Sep 13, 2015
Our family comes here due to the convenience and the great staff!
Sep 13, 2015
Would like to see the women that work there dress more professional(no cleavage)
Sep 13, 2015
Have your front desk receptionist be more upbeat & friendly. Empathy goes a long way, as well as not calling your customers a liar would be great as well. The lady at the front desk that checked my out after my appointment was very rude! I will refuse to deal with her in the future.
Sep 12, 2015
NOBODY'S PERFECT ! UNLESS YOU PAY YOUR CUSTOMERS ! HAHA !
Sep 10, 2015
Nothing you guys are already great, I love Dr. Lee. He is awesome.
Sep 10, 2015
Improve on the speed, there is no way a basic eye exam even if it's a first time patient should take over 2 hours to complete.
Sep 6, 2015
Dr. Black was amazing with me! explained everything & made me feel like I matter:)
Sep 4, 2015
Continue to provide excellent service.
Sep 3, 2015
Very courteous and efficient staff. I'm lucky to have Dr. Lee as my optician. He is the best!
Sep 3, 2015
All that is out on the floor are high priced designer frames...most insurance companies will not pay for those frames. People are on a budget, please make sure to offer affordable frames.
Sep 2, 2015
The vision care I have received from Dr. Lee has been top quality. However, the prices of the frames and lenses is very steep, even with the discounts that go with a vision insurance plan.
Aug 25, 2015
A fantastic find on the West Side.
Aug 22, 2015
The entire site, from the front desk at check in, to physician, and selecting my eye wear was a positive experience
Aug 17, 2015
Everyone was very pleasant and knowledgeable, my appointment was at 1130 arrived at 11 and I was taken right away!
Aug 7, 2015
Customer service to get no glasses was almost non-existent. Waited a half hour to get help and left because I ran out of time.
Jul 28, 2015
How can you get above a 10?
Jul 24, 2015
I ordered some safety glasses, but have not received them yet. the overall check up was great.
Jul 24, 2015
everything and everyone was great
Jul 24, 2015
We have told some of our friends about our positive experience.
Jul 22, 2015
Greatly appreciate the fact that four family members could be seen on the same day! We found eyewear that fits our budget. Thank you very much for taking care of our family.
Jul 22, 2015
I didn't have much of a choice for glasses that fit a 3 year old...Kaitlyn was only wanting Hello Kitty.
Jul 22, 2015
Purchasing glass/contacts is expensive with Vidion Wellness
Jul 12, 2015
I selected coach frames marked as $208 but after the credit card transaction the sales lady gave me my receipt and charged be $228 without telling me and she refused to credit my card for the difference.
Jul 1, 2015
Over all a four star rating, good service from the staff and doctor.
Jun 30, 2015
At first I was nervous about meeting the new doctor but he put me to ease right away with his wonderful bedside manner and knowledge.
Jun 29, 2015
The staff was very friendly and helpful.
Jun 28, 2015
The service was great, but the price for the exam was too high.
Jun 28, 2015
More selection for children's frames
Jun 27, 2015
My annual visit, Eye Tech friendly, informative, efficient. Doctor always excellent, informative and solution focused. Only reason for four stars, process of ordering new glasses was so-not sure if eye glass tech was new and unfamiliar with software but that took awhile and when checking out, she asked receptionist about a payment from another customer while I was standing there waiting to sign my receipt so that I could leave- this took about 5 extra minutes of us just waiting for this inquiry to end. Recommend tech and receptionist take care of customer you are currently assisting and address any other issues afterwards; neither seemed to realize this was not the appropriate time for the conversation nor that I was standing there waiting. Other than that no other issues.
Jun 27, 2015
I waited 45 minutes to see the doctor. Too long. Also, don't make 10o'clock appointments if the door is not unlocked 5-10 minutes ahead. You want patients to arrive a few minutes early to check in and fill out paperwork.
Jun 27, 2015
Shorter wait time to see Dr.
Jun 14, 2015
Keep doing what you're doing.
Jun 10, 2015
Office staff is very courteous and helpful. Dr. Lee is super nice and made my experience with contact lense more smooth. It's my first time using them
Jun 4, 2015
Not spend 45-60 minute waiting every time I'm there to have a 15 minute visit for contacts. Every time I have to order contacts they say 5 business days. I call 2 weeks later and they never ordered them so it will be another 3-5 business days or they have them and never called me. Then tell me I can schedule a appointment with the DR in a week to get them fitted, and it only takes 5 minutes to do this.
Jun 1, 2015
Friendly and efficient staff with state of the art technology. I will definitely recommend my family and friends.
May 28, 2015
very please with service feel Dr Lee does a complete exam and keeps me updated with my eye conditions. Jessica is a great employee to work with also. Always very pleasant..
May 24, 2015
The only problem I see with recommending Vision Wellness is the distance from Buckeye. We go there because we started with Dr. Vogl out here and just followed her before she retired.
May 22, 2015
Staff was amazing!! I seen 3 people over my entire visit and each of them were able to answer all my questions and were very helpful. I will be back for future needs and i have already reccomended this location to a few friends and co workers.
May 22, 2015
I had been experiencing a red, watering and light sensitive eye for several days. My family physician had prescribed allergy eye drops after looking at my eye. After 2 days of treatment with no improvement, I contacted Vision Wellness for help. Even though I called for an appointment at the end of the day, I was quickly scheduled for the following day. Upon arrival I was immediately greeted and within minutes I was in the exam room. After some preliminary testing Dr Lee examined my eye and found a small piece of plastic which had not been seen by my family physician. Dr Lee gently dislodged and removed the plastic. Immediately my eye felt great and I was able to see perfectly. I highly recommend Vision Wellness.
May 22, 2015
My appointment was at 9:40. I got in exam room fairly quickly, but had to wait another 35 minutes after the assistant was done to see the doctor.
May 20, 2015
Nothing. Great office staff and great doctor!
May 16, 2015
Nothing really...I realize that a 12:40 appointment doesn't always start on time as I appreciate the fact that the Dr. can spend a little more time with each patient depending on the questions each patient has.
May 13, 2015
Thank you for all you guys do at Vision Wellness!
May 10, 2015
Granted that I had my daughter with me, but a staff should have told me that they were short on staff. My visit took way too long. This was my first and hoping to be the last time that I have you wait so long to be seen by the optometrist.
May 10, 2015
Shorter wait time and nicer receptionist.
May 10, 2015
Timeliness on the Dr.'s part. EVERYONES time is precious
May 7, 2015
It was my first appointment so I need more time to get to know you're service.
May 3, 2015
Everyone is always friendly. They are very thorough with the exams.
May 3, 2015
Staff was excellent. Dr.Lee is very professional and explained all I needed to know. not sure what direction I am going with eyeglass selection. I was O.K. with my choices, but not real happy. That could be me. I am particular about some things.
May 1, 2015
My visit was very good everyone was professional.
Apr 30, 2015
Timeliness of appointments Customer service
Apr 30, 2015
Be more timely. I was the first appointment of the day, but still had to wait 10 minutes. The technician should be ready. She was very friendly and efficient once we started.
Apr 29, 2015
I waited about 30 minutes for my eye exam, but I felt well taken care of, the doctors were efficient and polite, and the optician introduced me to a great selection of eyewear. Very pleased with this business.
Apr 28, 2015
The office staff is great. I even got complemented on my shoes. Haha
Apr 28, 2015
I've been going to vision Wellness since I was little. I used to see Dr. Vogle, but she had retired. I saw Dr. Lee for the first time last week, and he was excellent. Very kind, informative, and very knowledgable. I definitely reccomend.
Apr 28, 2015
It was my first visit to the office and it was of an "emergency" nature due to injury to my eye. They fit me in the same day I called and will be using this office as my annual exam office in the future. My wife had recently become a new patient and based on her experience, I was planning to be one as well. This injury just sped up the process and confirmed her thoughts.
Apr 15, 2015
This guy was really great everything was really comfortable.
Apr 13, 2015
Less wait time waited over an hour
Apr 12, 2015
Brought my son Jaxon in for an eye exam and everyone was so helpful and nice! Would highly recommend
Apr 9, 2015
Friendly staff. Doctor Lee was very nice and took time to explain my concerns; they also find me same day appointment. Thanks.
Apr 6, 2015
Very friendly staff. They know their stuff. Explained things I'd not gotten answers for from other eye care doctors.
Apr 4, 2015
I have and will continue to recommend Vision Wellness
Mar 28, 2015
Wait time's seem a little long. Between the time's Doctor came back in.
Mar 27, 2015
The cost of glasses is very prohibitive for most people. The staff is great!
Mar 19, 2015
Even though I am very satisfied, I would like a better selection of mid-priced frames.
Mar 15, 2015
A perfect visit as usual. No complaints. Decorations out front are great.
Mar 15, 2015
Dr Lee and the team, never gave up until a solution was found.
Mar 14, 2015
I really like the doctors at Vision Wellness. They do a great job. The only issue I've ever had is with how busy they are. Their appointments are usually a month away. Once you show up for your appointment, there maybe a wait to be seen. The doctors are worth the wait, but it can be frustrating.
Mar 13, 2015
Delivery of glasses within 48hrs, an express service.
Mar 6, 2015
it's always great when i come to Vision Wellness
Mar 6, 2015
Be more careful with the thing that shoots air in your eye. I had to hold it because it kept hurting me.
Mar 3, 2015
It was a busy am. The girl starting the testing tried her best but it seemed to be the first time to do the testing. It was difficult for her but kept going. She was in a difficult situation but kept her composure.
Mar 2, 2015
Shorten length of time spent in office. Appointment scheduled for 7:00am, but didn't leave office until 8:45am
Mar 2, 2015
Not have a customer have a 3:pm appointment and have them wating a round for an hour and half before all is done eye exam and picking glasses.
Feb 28, 2015
DR. Adam Lee was more than happy to compensate me for waiting so long and having to reschedule. So it was worth the wait and I was given excellent service with him & his whole staff.
Feb 27, 2015
I wish the doctor was not on such a rush when he was seeing me. He looked very busy and very overwhelmed and running all over the place(literally). He didn't ask me if I wanted to stay with the same contacts or chane them, he just assumed so I had to tell him. I don't deel confident with the prescription numbers he gave me and I feel my vision dropped more then what he told me. After paying the full price of my visit I would think the quality of the doctors job would be better, but I guess not.
Feb 27, 2015
I would like to see more of a varietey of frames
Feb 27, 2015
The wait time to see the eye doctor was extremely long, almost 1 hour.I was seen initially by a technician, was taken into the room to wait for the eye doctor and it was an excruciatingly long wait.
Feb 26, 2015
Knowledge, professionalism and options wereex Knowledge,professionalism and options presented were excellent.
Feb 26, 2015
Appointment time was 12:20, we were not even in a room until an hour later.
Feb 26, 2015
Not a thing. Everyone was courteous and friendly during my visit.
Feb 25, 2015
I arrived 40 minutes early for my appointment (my error). I was told that they would do their best to get me in as soon as possible and they certainly did! I was actually done with my appointment (including eye dilation) and on my way home in less than 50 mins.
Feb 24, 2015
Impressed with Dr. Lee's knowledge and his taking the time to explain my eye care.
Feb 23, 2015
less wait time in doc office would be great
Feb 22, 2015
Dr. Lee quickly established rapport, actively listened, asked questions to gain understanding, and provided clear, understandable answers. Very refreshing!!!
Feb 22, 2015
I think prices for glasses options are high. I had no problem with how I was treated during the process. That would be 10.
Feb 19, 2015
I had an appointment at 9:00 am with Dr. Lee on Tueesday, February 17. I arrived at 8:45 am to find the doors locked. I tried again at 8:55 am (receptionist was there with lights on and definitely knew I was trying to enter). Nope, she waited until exactly 9:00 am to open the doors. Really? Who runs a business like this? Most people do arrive early for their appointments to show courtesy to the doctor. However, it must mean that when your hours say that you open at 9:00 am, you certainly are NOT going to open the doors before. In addition, after the gal did all the prelim work before the doctor was to come in, I had to sit in the room for over 15 min. I finally had to open the door and ask if I was going to be helped shortly.
Feb 19, 2015
have thinner lenses. Glasses are way too thick and tooooo heavy. I have gone back to using my older glasses to prevent a sore on my node from the new ones. The lens is way to thick
Feb 17, 2015
Really enjoyed the staff and the doctor. My checkup was professional and efficient. I would recommend this eye care place to anyone.
Feb 16, 2015
Dr. Lee is always great and pleasant. He is knowledgable and thorough.
Feb 15, 2015
Great customer service. Very thorough & helpful.
Feb 15, 2015
Everyone is very friendly and efficient. I appreciate the time Dr. Lee took to answer all of my questions and explain the digital pictures of my eye. This was very reassuring in view of my medical history and vision issues.
Feb 14, 2015
The score is already at 10. From beginning to end my appointment was amazing.
Feb 11, 2015
Dr Lee was very professional and answered all questions. Especially about waiting to fill script as there maybe a change in medications that could affect the eyes
Feb 7, 2015
Hook me up with some prescribed Oakley ;)
Feb 6, 2015
As long as I live in AZ I will drive to see Dr Lee! The only eye dr to ever listen to me and actually help me.
Feb 5, 2015
A 7:20 am appointment should not be 30 minutes late to start.
Feb 2, 2015
This has always been one doctor that is very quick and efficient!
Feb 1, 2015
I should have been told about copay upfront, before visit as I have never been charged one before nor have I been billed for one before. I expressed my opinion about not paying anything up front and yet I was charged for a machine fee that was not necessary. Upon leaving having to pay $75 immediately was a huge blow to my account and stressed me out. It was uncalled for and preventable. And no one offered to have me make payments or be billed. No empathy at all. It wasn't enough to bill my insurance for three exams (my two daughters and me on the same visit)??
Jan 29, 2015
Vision Wellness has a great selection of eye wear an amazing Dr and great staff. Recently, I had an appointment that had to be rescheduled and Jessica was truly understanding and accommodating. The doctor was professional and genuine and it was evident that he took pride in his practice. I felt very well taken care of and well informed on the health of my eyes. The staff provided outstanding service and were extremely knowledgeable about the products and understood my needs. I am a customer for life and i've been telling everyone to visit Vision Wellness.
Jan 22, 2015
It was over an hour before I was seen
Jan 22, 2015
The staff was very friendly and the selection of glasses was fine. Couple minor issues like asking my contacts to be mailed to me and then finding out they weren't and I had to pick them up. It was nice they labeled the contacts but they labeled them incorrectly. Obviously these are minor so I'm not terribly upset but that 9/10 could've been a 10 with a couple tweaks.
Jan 15, 2015
Very helpfully and friendly staff and Dr. Lee is very thorough and explains every aspect of your eye exam and super friendly. I highly recommend Vision Wellness Avondale for your eye exam and glasses.
Jan 15, 2015
I was greeted promply but then waited in the exam room for over 30 min to see the doctor. When I explained that I needed to leave he was very efficient in speeding things up so I could get home.
Jan 8, 2015
Improve wait times. There is never a short wait for an appt in all of the years coming here for myself and my family members. Example: office opens at 7am, my appt is at 7am and yet I sit in a freezing cold room til 7:40am for an appt that took 15 minutes.
Jan 4, 2015
OK selection of frames. Long wait for doctor.
Jan 2, 2015
Nothing! I have always had a great experience with your team and feel that you already provide excellent service.
Dec 29, 2014
I found the customer service excellent, the only problem is the products are really expensive.
Dec 20, 2014
Not make me wait an hour...I.e start the appt on time.
Dec 14, 2014
Shorten the wait to see the doctor.
Dec 9, 2014
I've enjoyed vision wellness and feel like my needs are taken care of when I'm here. Thank u all!
Nov 28, 2014
Front counter folks showed urgency in my situation. An attempt was performed to get me in without an appointment. In addition an effort was put forward to find info in using my Banner Insurance. Thank you all.
Nov 27, 2014
try to be on time for patients
Nov 20, 2014
Great office with friendly staff & knowledgeable doctors :)
Nov 16, 2014
Impressed to get in for an appt when I wanted. Treated me very well and professional. Service was great. If I wanted to change anything it would be to have a larger selection of eye wear.
Nov 15, 2014
Maybe a few more smiles in the office from the staff. They all seemed really busy, and rather un happy. No on was mean, but I sure felt like I was more of a problem than a client.
Nov 13, 2014
I was one of the previous owners first patients and glad to learn Dr. Lee practices the same dedicated and caring qualities S Dr. Vogel.
Nov 12, 2014
Be more respectful of my time.My appointment was at 2:15, I checked in at at 2:06 but was not seen until 2:50. If I had shown up 35 minutes late you would have made me reschedule. Due to the lateness I was unable to get my eyes dilated because I had to leave
Oct 25, 2014
I am more than happy with vision awareness and the sevices provided
Oct 23, 2014
have confidence that Dr. Lee takes very good care of his patients.
Oct 23, 2014
the frames were way over what my insurance covered. nice frames but not budget friendly
Oct 19, 2014
Service was great. Frame selection was very limited and too expensive
Oct 17, 2014
This is the second time that we made an appointment and both times we have great customer service. everyone was very helpful and knowledgeable and helping us pick our glasses and frames.
Oct 17, 2014
There was a few people waiting and there was a problem with one of the machines, but everyone was nice and professional. Thank you!
Oct 17, 2014
I was not seen for over an hour past my appt time.
Oct 17, 2014
Nice place, great equipment, but the people works there's, there not too friendly, and when we're checking out the glasses they make us feel to rush to make our decision.I'm not coming back to this place anymore
Oct 17, 2014
IMPROVE YOUR PHONE & FRONT DESK CUSTOMER SERVICE!! I ALSO ASKED TO HAVE MY SUNGLASSES ADJUSTED AND THE WOMAN JUST REPLACED THE NOSE PADS AND ADDED THAT I COULD ADJUST THE REST MYSELF. USELESS PLACE!!!
Oct 17, 2014
IMPROVE YOUR PHONE & FRONT DESK CUSTOMER SERVICE!!
Oct 17, 2014
It was my first eye exam in 10 years. I wasn't quite sue what to expect. But it was very comfortable and I'm glad I chose this vision place.
Oct 17, 2014
The receptionists and technician were courteous and easy to work with and talk to. The doctor was thorough and explained everything I needed to know during my visit. I would recommend this office to anyone needing eyecare.
Oct 9, 2014
N/A...you all are awesome! Great service everytime and a wonderful selection of eyewear...I still get compliments on my pair of glasses from last year!
Oct 8, 2014
I never give anyone a 10. Lose the fake happy tall blonde eyewear sales lady. All that fakeness is way to much to hear first thing in the morning.
Oct 5, 2014
don't tell me you don't have time to do something...I had to come back again and get my contacts buffed.
Oct 3, 2014
I feel your pricies are very high. I have VSP insurance and I feel I was not going to really save anything at all. I have gone to two other places to get my glasses and they have name brands same as you and they used my insurance and it is about 100 dollars less. I still have not decided where to purchase them. I love the frames there just not the prices.
Oct 3, 2014
More variety of glasses ( style, brand, etc)
Oct 2, 2014
Have already recommended a family member. Great service.
Oct 2, 2014
I tried the big box glasses store last time I got a pair of glasses, and didn't like the overall feel of the experience. Here at Vision Wellness I felt the service was more of a one-on-one. I would definitely recommend this place to family and friends, and plan to return back when I need another exam!
Oct 2, 2014
Explain your billing properly.
Oct 2, 2014
Everything went better than expectant from the workers and greeter
Sep 29, 2014
Too long waiting for a person who could order glasses. Have more than one person working that can do that at a time. Appt time 1020 a.m. And finally finished 1245.
Sep 21, 2014
The only reason I didn't give a 5 star rating is they were quite busy and I had a long wait getting frames selected. Friendly staff and Dr. Lee was great!
Sep 18, 2014
I have been impressed with the effort made by this office to get my glasses right. I purchased a pair of glasses that I couldn't adjust to the prescription, but they have been bending over backwards to make sure that it is perfect for me.
Sep 15, 2014
Great staff, even though it was busy I didn't feel the quality of the eye exam or the service suffered because of it.
Sep 13, 2014
Dr. Wong and the rest of the staff were helpful, professional did a great job.
Sep 10, 2014
Everything was great except guy helping with glasses needs better people skills. Acted upset that I did not get glasses at your office. I get them for free at work so why would I pay for them? Husband'a sunglasses were not what he wanted. Asked for the green tint and wanted them be dark. They were neither. Will be taking back.
Sep 9, 2014
just have some beer for us chickens. You girls n guys do a good job.
Sep 9, 2014
I had a long wait before I saw Dr Lee but I am always more than satisfied after seeing him. He is the best eye doctor I have ever had.
Sep 8, 2014
It already is a 10. Dont think it would get higher than that.
Aug 28, 2014
Off hand don't know anyone that needs your services, since our son referred us to you (L.Daine Melton).
Aug 27, 2014
Was very pleased with the service I received at Vision Wellness, Avondale, AZ. I would highly recommend their office.
Aug 25, 2014
Very professional and easy to communicate with.
Aug 23, 2014
Keep up the good work. I felt very welcomed as a new client. The staff was very friendly and made me feel comfortable. I had fun choosing frames as well.
Aug 23, 2014
I wish the ladies showcasing the glasses to select from were more enthusiastic and friendly. Also a bigger selection for glasses would be better
Aug 22, 2014
Loved the look inside, greeted quickly, did not wait long after check in. Awesome doctors and staff.
Aug 21, 2014
Nothing, I think this is one of the best places when it comes to my vision.
Aug 20, 2014
My appointment went smoothly. All my questions were answered and I was checked out quickly
Aug 20, 2014
Although the styles of glasses was limited - the customer service was top notch.
Aug 16, 2014
Thank you for the professional service. Very Nice people and it was a pleasure.
Aug 14, 2014
Need friendlier front desk service. Make eye contact. Smile. Don't make it seem like I am an inconvenience in your busy schedule even if I ask questions to get clarity. Also, a shorter wait time for the doctor is important. I waited 30 minutes this last time. I don't mind waiting but 30 minutes is quite long.
Aug 11, 2014
Vision Wellness had always been great and they seem to be getting better all the time.
Aug 3, 2014
even with the ac not working everyone was awesome.
Aug 1, 2014
No more friends or colleagues in area!
Jul 25, 2014
Not sure, just haven't had pleasant experiences there. Especially last time. Definitely will look into a different doctor next year.
Jul 23, 2014
Very nice office staff. Dr. Lee is excellent.
Jul 21, 2014
5 not because of Drs. But you have to go elsewhere to get any decent choice of glasses. And that was a big waste of my time.
Jul 21, 2014
I absolutely loved my first visit. Dr. Wong was so attentive and very informative. Jessica really helped me pick out some cute glasses and was very sincere on what looked good and what didn't. She as well worked with my budget which I appricate so much. I am so happy to be a patient here and look forward to many more years!
Jul 19, 2014
I like coming to this Optometry Office, everyone is very personable. I was itching to rearrange the chairs so the colours coordinated more, but ... :) The remodeling was not an inconvenience to me, but thank you for the signage all over the clinic. I would recommend your office to anyone needing an Optometrist.
Jul 19, 2014
I did not fell pressured to purchase before ready
Jul 18, 2014
Your eye doctor made our visit pleasant and I believe she gave us a thorough assessment. This was my first visit, and I believe I will be a returning patient.
Jul 18, 2014
Dr. Lee is outstanding, with much patience, as well as explaining everything so I could understand.
Jul 17, 2014
I liked the fact that Dr Lee took the time to explain everything that he was doing and welcomed my questions about different aspects of vision care. I also appreciate the fact that this office is ahead of the game regarding technology as they have equipment that makes having to get the eyes dilated (always an unpleasant experience) a thing of the past. This technology comes at a price however and since my entire family of 5 went in for checkups the fee for this new technology became significant. But overall I would say I received efficient professional service service and all my questions were answered. The only thing preventing me giving a 5 star rating was the added expense (which is optional, the old fashioned dilation of the eyes is still covered under my insurance) of the new technology.
Jul 17, 2014
The doctor's appointment was a "10". I had concerns the way the office staff explained billing for the appointment and when purchasing eyeglasses. This reduced the overall score to "7"...Specifically, $200 if billed to insurance or $75 out of pocket. Additionally, the appointment was scheduled online. My 1:20pm confirmation email surprised the office staff. They had me at 1:45pm; this was a problem because I scheduled the appt. over my lunch hour.
Jul 16, 2014
Pleasant experience. My questions were answered and received care I was anticipating.
Jul 14, 2014
Dr. Wong is a very thorough, informative Optometrist. She also has a lovely, caring personality. Great Staff.
Jul 11, 2014
Miles is AWESOME! He's very patient and helpful. Thank you.
Jul 11, 2014
Cost of lenses and extras were a little more than what I was used to paying.
Jul 11, 2014
I answered as a 9, but there was confusion when we checked in. There was no record of our appointments (for my wife and me both). Fortunately, they were able to accommodate us, but it was rather disconcerting that there was no record of the appointments, which were made 7 days in advance. Jessica took our appointment (not to be confused with the optician Jessica - it wasn't she.) It all turned out fine. The optometrist was great!
Jul 11, 2014
Verify insurance coverage BEFORE seeing the patient to make sure you will accept their insurance.
Jul 10, 2014
Four stars just because they took forever to attend us. My son had a 9:00 a.m. Appointment. We were the first ones there and the lady called another woman in front of us even though we were there first. Optometrist didn't see us until 10:00 a.m.
Jul 6, 2014
Nothing - you are at a 10 in my rating. You are doing great! Thank you.
Jul 3, 2014
Dr. Lee is great in his thoroughness and has superior explanatory abilities.
Jul 3, 2014
Great vision center, selection was great and prices were reasonable. Wait time was a little high, 30 mins past my appointment.
Jul 3, 2014
Offer quality frames with an affordable range of price options.
Jul 3, 2014
The staff and Dr. I were very efficient to thourough. I had to wait longer than I expected to see the Dr. but overall great service.
Jul 2, 2014
The staff is professional,explained every procedure. They appear to have high tech equipment as well. I'll be back. thank you
Jul 1, 2014
Make sure you see people at the time of there appt. I had to wait an hour...
Jun 30, 2014
Everyone is always nice and seem to care about their patients needs.
Jun 29, 2014
Dr. Wong was ver nice. She was very thorough and informative!!!
Jun 29, 2014
Shorten wait times. Once I was seated in the exam room, it was quite a long wait before the Dr came in.
Jun 29, 2014
Have enough staff present to help patients in a timely manner. The eye doctor's appt went well but when it was time to look at glasses and pick out a style, I sat for quite a while waiting for assistance without any acknowledgment from staff until I asked. I chose to leave and get my glasses elsewhere. The we doctor was great though!
Jun 29, 2014
nothing. everything was awesome
Jun 28, 2014
I felt I was given a thorough eye exam and that Dr. Lee spent an appropriate amount of time explaining what he found pertaining to my eye health and prescription. Thank you.
Jun 28, 2014
Not sure - perhaps more choices on the paper work listing vision problems.
Jun 25, 2014
give better discounts to insurance members
Jun 25, 2014
I was impressed with the number of new technology devices you used. Dr Lee and Albert were very patient with me, thank you. Your staff were all knowledgeable and friendly.
Jun 20, 2014
Did a fine job. Courteous, punctual, friendly, thorough
Jun 19, 2014
I love visiting a Doctor's office and receiving service in the manner I provide. You were timely and effective. Thank you.
Jun 19, 2014
Nothing think you guy s were wonderful.
Jun 18, 2014
They provided awesome customer service, beginning from the front desk to the Optometrist.
Jun 15, 2014
Dr. Lee is a wonderful Dr. I have received outstanding care from him.
Jun 14, 2014
We were asked to come in 30 to 40 minutes before our scheduled appointment, which we did. We were not seen until 30 minutes after the original time. 8 other words, we came in early at your request and still took an hour to be seen.
Jun 14, 2014
you already did. Liked the staff and Dr. Lee very much. Already gave your name to a co-worker.
Jun 13, 2014
Help customers decide between glasses if they are having trouble choosing a pair that suits them and also it was a solid hour before I was seen by the doctor
Jun 13, 2014
Really like the doctor. She took time to review my exam and possible future issues with my eyes,
Jun 11, 2014
I waited some time but no more than 15 min.
Jun 9, 2014
I called the office because i had severe eye pain. i was told to come within 30 minutes, and i did... I was seen without an appointment, and i was given wonderful service and care.
Jun 8, 2014
the dr. and staff are great they should all get a 10
Jun 8, 2014
I enjoyed my visit and would highly recommend vision wellness to my friends.
Jun 6, 2014
I was very impressed for both my son and I on our viist. The staff was very courteous and the docs were great. Will def use you guys in the future!
Jun 5, 2014
We were very impressed witht the office and staff, would def recommend in the future to friends.
Jun 5, 2014
Your staff does a great job!
Jun 4, 2014
BESD has a new vision insurance plan that will start July 1, 2014. It includes Vision Wellness and I can't wait to be able to afford a really good pair of glasses which I know I can get here at Vision Wellness!!
Jun 2, 2014
continue the awesome job that you are doing.the atmosphere is good. dr. Lee is great, he listened, answer questions and honest about what is beneficial for me and my husband re. our eye care and health.
Jun 1, 2014
You have a rating of 10. You went beyond customer service and helped me get my contacts lenses in time for my camping trip!
Jun 1, 2014
I was very pleased with the professionalism of everyone in the office. I like the up-to-date equipment that is used. I feel that it is because of this that an issue was found with one of my eyes and I was referred to a specialist. When I contacted Dr. Lee with some additional questions, he responded to my call very quickly with the information I needed. I would highly recommend this office to anyone.
Jun 1, 2014
I was taken care of on time and was in and out quickly.
May 31, 2014
always enjoy walking in the doors. Staff is friendly, professional and willing to go the extra mile to make my experience the best it can be.
May 30, 2014
Better frame selection. Wider price range. You have several high end, but not enough mid price frames.
May 30, 2014
Not much. Everyone very helpful. Took the time to answer questions and made sure I understood what was said.
May 25, 2014
Service was great. Exam began and ended in a timely manner.
May 25, 2014
My appointment was at 10:30AM and I was 30 minutes early. I was taken back almost immediately and was out of the office in no time. I like the way this practice does business. Some may see the experience as rushed, but I appreciated the way that business was conducted. Dr. Wong was very nice. The front desk personnel upon leaving were also very kind. I was so impressed that I received a new pair of contact lenses on the same day of my visit and that I'd have my years supply delivered to my home, instead of having to come and pick them up. I will be gladly returning to Vision Wellness every year!
May 25, 2014
The front desk was not friendly. They seem preoccupied and rushed. Almost annoyed.
May 23, 2014
Do not let us wait over 3 hours, or let me know the wait time so I can reschedule.
May 23, 2014
I was very pleased with my eye exam and the help I was given in choosing new frames.
May 22, 2014
I've been going to vision wellness for years and have been well taken care of. Setting your appointment on line is a plus.
May 21, 2014
I really like Dr. Lee. He takes the time to answer questions and make sure you have a good experience.
May 20, 2014
Your staff is knowledgeable and courteous.
May 18, 2014
I really appreciate everyone being on time so that I did not have to wait. It is a very efficient office.
May 11, 2014
Dr. Lee and his staff were very professional & answered all my questions to my satisfaction!
May 11, 2014
Provide lenses a lil less expensive
May 11, 2014
frames looked outdated would like to see better selection of frames
May 9, 2014
FRIENDLIER STAFF AND BETTER DOCTORS. DOCTOR WAS NOT INFORMATIVE AT ALL, WAS NOT WARM OR WELCOMING. VERY VERY UNSATISFIED WITH THE SERVICE.
May 2, 2014
i WOULD HAVE LIKED FOR THE DOCTOR TO HAVE EXPLAINED MY CHILD'S VISION ISSUES MORE EXTENSIVELY. SHE DID NOT EXPLAIN WHAT THEY HAD OR WHAT THE FUTURE WILL LOOK LIKE IF THEY WEAR NOT WEAR GLASSES. ALL SHE SAID WAS THAT THEIR VISION IS NOT GOOD AND THEY NEED GLASSES. DOCTOR WAS NOT INFORMATIVE AT ALL. I WAS VERY UNHAPPY WITH THE SERVICE.
May 2, 2014
excellent experience everyone was a 10+
May 1, 2014
your service and personnel were excellent
May 1, 2014
I am always treated great their and I have never had problems. Dr. Lee is definitely what makes that place enjoyable.
Apr 30, 2014
Eye Exam was a 10 but when I got my new glasses they were handed to me without fitting them to my face or checking to see if they did fit. I had to call to the ladies attention that the frames were crooked. She put them on the glass table top to see which side was out of balance. She then bent the frame so to level the ear pieces. Need more professional approach in fitting customers to glasses, especially when you are spending $500 + for glasses.
Apr 26, 2014
The appointment was made when we were there.
Apr 26, 2014
I was happy with my experience, however, they did not have a very big selection in mens eyeglasses.
Apr 26, 2014
The new glasses still have not corrected my vision as much as I'd hope. Highway signs are a little blurry. Prescription falls short of my expectations. I double the lens were ground to my new prescription. At least this time they are tint with the sunlight.
Apr 26, 2014
Adding an additional technician to go over vision plan would help speed up the final appointment. I had to wait quite some time before a technician approached me.
Apr 25, 2014
Have the people in charge of helping get the actual glasses picked out and ordered acknowledge people as they come over instead of ignoring them.
Apr 25, 2014
Well our appointment on Thursday April 17 for which I took my son out of school for was taken off the schedule and had to be reschedule to the next day
Apr 21, 2014
Our whole family uses Vision Wellness for their expertise.
Apr 17, 2014
everyone was very nice and cordial. the only negative was the out of pocket cost for deep eye scan.
Apr 17, 2014
I am new to the area and Vision Wellness was recommended to me. The staff and doctors were able to work me in to check out my eyes because of an emergency visit even though I was not yet a patient. Everyone was very polite and knowledgeable. I will most definitely return for my eye exams and glasses.
Apr 17, 2014
Dr. Wong referred me to a retina specialist
Apr 16, 2014
Really a week end hrs alternately
Apr 16, 2014
The only thing was every eye glass frames I really like were to expensive
Apr 11, 2014
All the frames I liked were to expensive
Apr 11, 2014
I have worn corrective lenses my entire life. Dr. Lee and the staff at Vision Wellness are extremely thorough, knowledgeable and friendly.
Apr 11, 2014
This was my first time being seen at Vision wellness. It was a great experience, other than we felt that the receptionist was not attentive and slightly rude. Other than that our experience was good and I will be back.
Apr 11, 2014
Even though I did not have insurance and the prices were a bit steep, they were kind enough to offer me a discount and get my kiddo the glasses he needed.
Apr 10, 2014
It's already a 10. I have already refered friends and family to this office.
Apr 10, 2014
You guys saw me even though i was 15min late. Service wad fast and friendly. Had sime issues with insurance, front desk called to verify extr coverage.
Apr 4, 2014
Went in for first eye appt. was fun experience.
Apr 4, 2014
Thought the blonde in the front was kinda rude. I got there and wanted to look at glasses but she asked me to go to the other side. Then at check out she still wasn't friendly.
Apr 3, 2014
Nothing i love the service here
Apr 2, 2014
Streamline the checkout process.
Mar 31, 2014
Checkout process was slow and confusing
Mar 31, 2014
Need to have a larger selection of frames to choose from. I didn't feel I had a choice and I settled for the one pair I did find that I liked. Prices seem high, too but I don't know that for sure as I didn't do any comparison shopping. Doctor was great, exam was so much better and less stressful. And that is why I will continue to go to this office, but I may look elsewhere for my glasses.
Mar 30, 2014
Listen to your patients.
Mar 30, 2014
Dr. Wong (formerly Kennedy) was consistently awesome - personable, knowledgeable, informative, and genuine about my eye care. As is her style, she explained the tests, the options, and why these are recommended - truly appreciated feeling appreciated!
Mar 28, 2014
Dr. Wong is great, this was my 2nd exam done with her, an my prescription is perfect - You have a great selection, I purchased a new pair with a little bling.. so I would have an extra pair..I didn't really need a new pair, my vision had not changed much.
Mar 24, 2014
Dr. Wong was very thorough. I was taken care of promptly and everyone was very attentive to me. Highly recommended.
Mar 23, 2014
Very professional and well equipped. Did not feel rushed. Great experience.
Mar 21, 2014
Be more organized at check out. This is second time I have had to wait while they try to figure out computer, and. Coding.
Mar 19, 2014
Dr Kennedy is very professional and courteous, a pleasure to see.
Mar 19, 2014
Very nice staff. One of the ladies in the eyeglass area even helped with my kids. Really enjoyed my visit there
Mar 19, 2014
Quality of care was excellent and I will definitely be coming back for years to come!
Mar 17, 2014
This appointment was fast and I was taken care of quickly. Your phone service is horrible and other times you waiting time when at appointment is too long. I called and cancel an appointment before this one and was not happy with your costumer service. I told the Jessica that I would not go back and she didn't care. Her response to me was "ok". I decided to give you a second chance and this time was better. Your costumer service has to improve. I also can not stand on his long it takes your office to answer your phones, most of the time it's s machine answering. That should improve as well.
Mar 16, 2014
Very friendly people. Very helpful. The doctors and the opticians know what they are doing.
Mar 14, 2014
I was very impressed with Dr Wong she was very professional and complete with her examination. She made sure I understood what I was suppose to do for eye care at home. She showed me step by step. Very nice. Thank you!
Mar 14, 2014
I thought your office and staff were very nice to deal with. I was greeted and taking care off in a very timely manner.
Mar 12, 2014
Better customer service, not that friendly
Mar 12, 2014
Improve your operation as it relates to verifying insurance coverage prior to an appointment and if an issue is present do not wait until we arrive at the appointment to let us know we are not covered until another month. An if covered, then communicate this with the eye ware employee.
Mar 9, 2014
have not rec'd glasses at this time so do not know if problem is corrected. I think it has but want to be sure with the glasses. Dr. Lee was very thorough and knew what the problem is. Liked him very much. Refer to #3
Mar 8, 2014
I like the doctors and the service, I just think the glasses are a bit expensive.
Mar 7, 2014
I waited too long to be seen by the Doctor. Schedule your appts. such that there is a minimal bottleneck.
Mar 6, 2014
Excellent care, thorough exam, friendly staff, convenient appointment scheduling and forms online, and professional exceptional quality of care!
Mar 5, 2014
I had no insurance and was so glad they could work with me.
Mar 2, 2014
Everyone was friendly and helped with all my questions.
Mar 2, 2014
I waited for over an hour. Why?
Mar 1, 2014
I like Dr Kennedy, she always is great.
Feb 28, 2014
Continue the great services
Feb 27, 2014
very happy with everyone there= my daughter took my grandson there with my recommendations and she was very please too. Thank you for being so nice.
Feb 26, 2014
Honestly I had the worst experience. Dr. Lee himself is wonderful but It's after the exam is whats the problem. My first visit was ok but I couldnt find anything that I liked so Melanie helped me find some frames online and ordered them. They came in yesterday the 24th and she called me to let me know so I went in to try them and pay for them. It was extremely busy but I was patient. At one point melanie pulled the glasses out and I just needed ti pay for them. I sat there for an hour wqiting. I was told once she was done I'd be next. Well people coming in after me ti oick up frames and I kept getting skipped. Finally I got up and told the receptionist I was leaving. She couldn't tell me why I was skipped.This was unbelievable! I have been coming to you for years and to treat someone like this is unacceptable.
Feb 25, 2014
I have seen Dr. Vogl and Dr. Lee and they are both very good. Extremely personable, courteous, and professional. I just wanted my WellVision exam (because it's covered by my insurance) but was charged 50 dollars extra for a "refraction" that I was not prepared for or asked/told about.
Feb 23, 2014
LOVE THE SERVICES THAT YOU PROVIDE-MY FAMILY FEELS LIKE YOU REALLY CARE ABOUT OUR EYE HEALTH--BEEN GOING FOR YEARS AND WILL CONTINUE-VERY PROFFESSIONAL STAFF AND FRIENDLY ENVIRONMENT!!!!
Feb 21, 2014