Vision Wellness - Avondale
758
Reviews
Address:
10750 W. McDowell Rd
Bldg A100
Avondale
,
AZ
85392
Phone:
623-877-3007
Fax:
623-877-4488
Email:
Web:
Reviews
Great exam and great technology. Also many than... — John F.
(Patient since 2016)
Great exam and great technology. Also many thanks to Rosa for helping me get 2 pairs of affordable and quality glasses.
May 22, 2019
Great staff . Ophthalmologist is amazing and ve... — Iris L.
(Patient since 2019)
Great staff . Ophthalmologist is amazing and very friendly and professional.
May 21, 2019
Great Staff. Everyone is professional and cour... — Carla D.
(Patient since 2010)
Great Staff. Everyone is professional and courteous. Dr. Lee is amazing.
May 20, 2019
Dr Adam is excellent doctor, however some of hi... — Mila H.
(Patient since 2014)
Dr Adam is excellent doctor, however some of his employers are very cold, do not follow through on patients questions .
May 7, 2019
Front office receptionist not very friendly she... — Marsha B.
(Patient since 2010)
Front office receptionist not very friendly she looks upset all the time. She told everyone enjoy your evening when they left but didn’t say anything to me.
May 6, 2019
Office space is always immaculate, front desk p... — Christina A.
(Patient since 2014)
Office space is always immaculate, front desk personnel are extremely professional and greet you as you walk in the door.
May 3, 2019
Very professional Dr. and thourol with giving y... — Veronica C.
(Patient since 2017)
Very professional Dr. and thourol with giving you good feedback and very knowledgeable of explaining his exam to you as a patient.
May 3, 2019
Staff was knowledgeable and friendly. — Lesley S.
(Patient since 2019)
Staff was knowledgeable and friendly.
May 1, 2019
Great service and professionalism — Joe B.
(Patient since 2019)
Great service and professionalism
Apr 25, 2019
The medical Staff was pretty amiable and knowle... — Jose M.
(Patient since 2019)
The medical Staff was pretty amiable and knowledgeable. The environment was clean and cozy.
Apr 24, 2019
Competent, knowlegeable Dr, friendly staff — Lisa K.
(Patient since 2009)
i appreciate the office staff's friendliness, and their accomodation of me on short notice. The Dr was thorough and professional; he was quickly able to assess my problem and help me toward resolution.
Apr 19, 2019
Excellent and friendly customer service — Tammy G.
(Patient since 2018)
Excellent and friendly customer service
Apr 17, 2019
Great Eye Care — Donna R.
(Patient since 2013)
My family has been going to Vision Wellness since we moved to AZ. We won’t go anywhere else. Dr’s Lee and Ambrose are the best. They care about their patients and take the time to listen and explain everything.
Apr 17, 2019
From start to finish I recieved e — Marcella L.
(Patient since 2011)
From start to finish I recieved excellent Service! My Dr. Explained to me what was going on with my diabetic eyes where I could understand. Rose was great. The front desk person & the young lady who did the diabetic test were very nice & all were very professional.
Apr 16, 2019
It was a very good experience. I went in for m... — linda W.
(Patient since 2019)
It was a very good experience. I went in for medical and found out I have allergies. The doctor was very informative.
Apr 15, 2019
Friendly service, informative doctor! — Julie W.
(Patient since 2019)
Friendly service, informative doctor!
Apr 13, 2019
Very knowledgeable, along with the use of techn... — Michael B.
(Patient since 2011)
Very knowledgeable, along with the use of technology. Remembers patients well.
Apr 13, 2019
Everyone was courtious and professional — Carl A.
(Patient since 2006)
Everyone was courteous and professional
Apr 11, 2019
I will definitely be using this doctor from now... — Angela L.
(Patient since 2015)
I will definitely be using this doctor from now on.
Apr 7, 2019
Very professional and everything is explained i... — Cynthia U.
(Patient since 2016)
Very professional and everything is explained in detail to u, Dr Ambrose is the best!!
Apr 2, 2019
Very welcoming and friendly! — Sandra B.
(Patient since 2019)
Very welcoming and friendly!
Apr 2, 2019
Wonderful Experience — renee C.
(Patient since 2019)
The front office staff were warm and welcoming. Dr. Ambrose was very thorough and took the time to explain everything. He made sure I had all my questions answered before leaving. I will definitely recommend Vision Wellness to my co-workers, family, and friends.
Apr 2, 2019
Everyone was very nice and professional I enjoy... — Debra V.
(Patient since 2006)
Everyone was very nice and professional I enjoyed my visit the Doctor he was wonderful/with
Mar 28, 2019
The staff is so professional — Irene T.
(Patient since 2011)
The staff is so professional
Mar 23, 2019
Attentive and friendly staff! — Alma B.
(Patient since 2019)
Attentive and friendly staff!
Mar 14, 2019
Great people. Always let's you know how my eyes... — Darrell G.
(Patient since 2012)
Great people. Always let's you know how my eyes are doing.
Mar 11, 2019
Absolutely no reason to go anywhere else. — David M.
(Patient since 2011)
My wife and I have been seeing Dr. Lee for several years now and there is absolutely no reason to go anywhere else. He is a very skilled doctor with a highly qualified staff.
Mar 9, 2019
Excellent service from ever — Virginia L.
(Patient since 2013)
Excellent service from everyone
Mar 9, 2019
I have been going to Vision Wellness for severa... — Robert N.
(Patient since 2011)
I have been going to Vision Wellness for several years and will continue. I am always greeted with a welcome smile and their processing is efficient. Dr. Adams is a great guy and provides exceptional diagnostics.
Feb 28, 2019
— Gerald G.
(Patient since 2013)
Dr. Lee always takes plenty of time to do a thorough exam never takes any shortcuts. He is always willing to listen and answers any questions I might have.
Feb 22, 2019
selection — Tara H.
(Patient since 2014)
The only reason I'm not giving you a 10 is because the selection is limited in my opinion. While there may be a wide selection in regards to quantity, it's limited in regards to quality/type. Many of the styles are fairly identical and look pretty much the same. 3+ years ago your selection was much more diverse and appealing.
Feb 22, 2019
I was in and out under 45 mins. — Gerardo G.
(Patient since 2011)
I was in and out under 45 mins. I can’t complain about my visit. Everything went by smoothly without a hassle for me. The doctor is a cool person and professional all around.
Feb 19, 2019
— Nahid S.
(Patient since 2015)
I’m so glad I found Vision Wellness. The staff is great. Dr. Lee is very personable, takes his time with exams and very knowledgeable. I’ve been to several optometrists and Dr. Lee was the only one that gave me the right eyeglass prescription. I finally stopped having headaches when wearing glasses. I highly recommend Vision Wellness!
Feb 15, 2019
. — Emily M.
(Patient since 2019)
very timely, very helpful. everyone who dealt with us was professional and knowledgeable.
Feb 4, 2019
I always feel welcomed and professionally taken... — Cathy A.
(Patient since 2006)
I always feel welcomed and professionally taken care of. Dr Lee is very personable, knowledgeable and willing to take the time to talk to his patients. His explanations make everything concerning the eyes understandable.
Jan 26, 2019
All staff was helpful and courteous. — Kyle F.
(Patient since 2019)
All staff was helpful and courteous.
Jan 25, 2019
Dr Ambrose was very knowledgeable and explained... — Shanna J.
(Patient since 2009)
Dr Ambrose was very knowledgeable and explained everything.
Jan 21, 2019
Dr Ambrose was very professional and very throu... — Gary S.
(Patient since 2003)
Dr Ambrose was very professional and very through,Highly recommend him and the staff was great too!
Jan 21, 2019
Vision Wellness-Avondale — John R.
(Patient since 2011)
Vision Wellness-Avondale is the best at taking care of all your needs.
Jan 20, 2019
Always very professional & courteous. — Carol R.
(Patient since 2012)
Always very professional & courteous.
Jan 18, 2019
I love how they treated me as a customer. Very ... — Dale R.
(Patient since 2019)
I love how they treated me as a customer. Very friendly and professional. The only negative thing was there not many choices for stylish designer optical frames for man Especially for me as an African American
Jan 17, 2019
It was very nice they explained everything in m... — Joan W.
(Patient since 2015)
It was very nice they explained everything in my terminology an waiting time was minimal..
Jan 16, 2019
Great attention to detail by all. Explained eve... — David Q.
(Patient since 2019)
Great attention to detail by all. Explained everything in detail every step of the way.
Jan 16, 2019
Quick and exam explained thoroughly — Michelle M.
(Patient since 2013)
Quick and exam explained thoroughly
Jan 15, 2019
It was a great visit — Rainet L.
(Patient since 2017)
It was a great visit; however I had a balance that I was owed since 2017. I had no idea about that; there was no phone call & it wasn't online. Next time the desk services needs to let me know before my next appointment.
Jan 14, 2019
Dr. Ambrose is super nice and explains things v... — Michele W.
(Patient since 2017)
Dr. Ambrose is super nice and explains things very thoroughly to you
Jan 12, 2019
Vision Wellness Experience.. — Janet C.
(Patient since 2010)
My visit to Vision Wellness was a very satisfying event. I was admitted promptly and on time. The pre- exam technician was friendly and explained all the process very thoroughly. Dr. Lee was welcoming and clear and concise in his manner and suggestions.
Jan 11, 2019
My husband and I are very pleased and have trus... — Merlita A.
(Patient since 2012)
My husband and I are very pleased and have trusted Dr Lee with our eye care plan. He listens to our concerns, reviews and explains clearly all of the test results.
Dec 28, 2018
I had a longer wait than I expected. But, the... — Judy P.
(Patient since 2018)
I had a longer wait than I expected. But, the doctor was very thorough and I got the information that I needed. Everyone was friendly and altho my eye condition leaves me with no chance of improvement, I felt satisfied with the visit.
Dec 25, 2018
Dr. Ambrose took the time to explain the questi... — Kathleen P.
(Patient since 2018)
Dr. Ambrose took the time to explain the questions I had about my vision exam and some concerns regarding cataracts and dry eye. He is very informative and had suggestions for my concerns.
Dec 18, 2018
office staff is wonderful, provider is amazing,... — VINCENT B.
(Patient since 2014)
office staff is wonderful, provider is amazing, my whole family goes here and we love this practice!!
Dec 17, 2018
— Diana A.
(Patient since 2011)
I've been seeing Dr. Adam at Vision Wellness for several years. He and the staff are always professional, kind, and courtesy. Upon arrival, and check in, there is very minimal wait time to be seen. I highly recommend Vision Wellness!
Dec 13, 2018
Dr Ambrose was very informative and took the ti... — Warren P.
(Patient since 2018)
Dr Ambrose was very informative and took the time to explain all that he was doing and answered my questions. The most thorough and informative Optometrist I've ever gone to.
Dec 12, 2018
Dr. Lee is a true professional!! . — Karen C.
(Patient since 2005)
Dr. Lee is a true professional!! He is knowledgeable and caring. I always receive excellent care!!!
Dec 7, 2018
Customer service is inconsistent and poor. Ini... — Susan H.
(Patient since 2016)
Customer service is inconsistent and poor. Initial contact and flow of appointment was great. However, while attempting to select new glasses, I was left numerous times abruptly, insurance benefits were not explained well and the process became disrupted, confusing and lengthy. Customer service and assistance during frame selection was very disappointing.
Dec 6, 2018
Very helpful and friendly! I would recommend th... — Julio L.
(Patient since 2018)
Very helpful and friendly! I would recommend this place to anyone that has questions or any concerns. The staff there is very friendly and helpful.
Dec 6, 2018
Efficient operation, friendly personnel — John A.
(Patient since 2018)
Efficient operation, friendly personnel
Dec 5, 2018
Everyone was friendly and courteous. — Douglas B.
(Patient since 2018)
Everyone was friendly and courteous.
Nov 23, 2018
the people in this office are very friendly an... — Kathryne H.
(Patient since 2017)
the people in this office are very friendly and caring and they treat you like very important person
Nov 18, 2018
Ryan was very professional and informative. — Christopher W.
(Patient since 2016)
Ryan was very professional and informative.
Nov 8, 2018
Amazing thorough service! Been going for 10 years. — Perla F.
(Patient since 2007)
I’ve been going to vision wellness for 10 years now and do not plan on going anywhere else. They’re care is so thorough and detailed. They walk you through all your personal medical information about your eyes to make sure you understand. Helps me feel educated and informed about how my eyes are doing. Annual exams are great and they always make room for me when my eyes suffer from any redness issues or dryness prescribing me medicine that works right away. This is definitely a clinic I trust and highly recommend.
Nov 7, 2018
Office was clean and the staff professional and... — Charles F.
(Patient since 2018)
Office was clean and the staff professional and courteous.
Nov 2, 2018
A Great Visit with Vision Wellness in Avondale — Debra P.
(Patient since 2018)
This was my first visit to Vision Wellness in Avondale. I found the staff to be very professional and courteous. Dr Ambrose was extremely knowledgeable and he thorougly explained every part of my examination to me. My experience at Vision Wellness was great and I will definitely return.
Nov 2, 2018
This vision wellness are very personable. They ... — Ronald B.
(Patient since 2017)
This vision wellness are very personable. They work with the patient and their needs
Oct 26, 2018
Great service! — Barbara S.
(Patient since 2013)
I've been going here for years! Great doctors and excellent customer service.
Oct 26, 2018
Fast and thorough service with complete and eas... — Melanie G.
(Patient since 2015)
Fast and thorough service with complete and easy to understand instructions. Benefits clearly explained.
Oct 18, 2018
Very very professional and personable — Jennifer V.
(Patient since 2018)
Very very professional and personable
Oct 16, 2018
Dr's and staff alike are very knowledgeable and... — Robert M.
(Patient since 2016)
Dr's and staff alike are very knowledgeable and pleasant.
Oct 12, 2018
Nice clean office in a great location. — Cecilia M.
(Patient since 2008)
Nice clean office in a great location.
Oct 10, 2018
Everyone was kind, and that is so much apprecia... — Stephanie K.
(Patient since 2017)
Everyone was kind, and that is so much appreciated when stressed about your vision. From the receptionist, to the doctor, I appreciated everyone! Great team :)
Oct 9, 2018
It was a quick visit. Dr. Ambrose was very nice... — Nicholas V.
(Patient since 2018)
It was a quick visit. Dr. Ambrose was very nice and honest.
Oct 5, 2018
Friendly staff and great service. Found my new ... — Timothy C.
(Patient since 2018)
Friendly staff and great service. Found my new eye doctor.
Oct 2, 2018
The bathroom was not working or available to th... — Robert L.
(Patient since 2012)
The bathroom was not working or available to the public.
Oct 1, 2018
Love this office. have been coming here since I... — Anthony P.
(Patient since 2017)
Love this office. have been coming here since I moved to AZ. The staff and Physicians are all wonderful.
Sep 28, 2018
Really nice staff special the checkin lady good... — Jesse F.
(Patient since 2018)
Really nice staff special the checkin lady good people redy and willing to help answering question a great wowing experience
Sep 28, 2018
Friendly professional service and clear communi... — Joaquin G.
(Patient since 2017)
Friendly professional service and clear communication regarding results of exam and expected treatment plan with associated costs.
Sep 27, 2018
Been going a number of years and would recommen... — Gary J.
(Patient since 2009)
Been going a number of years and would recommend highly
Sep 27, 2018
I love the Dr very professional and friend — Maria R.
(Patient since 2016)
I love the Dr very professional and friendly
Sep 21, 2018
My visit was very pleasant and the doctor was v... — Nina R.
(Patient since 2017)
My visit was very pleasant and the doctor was very thorough. I am very satisfied with the service and my doctor's knowledge and recommendations.
Sep 20, 2018
Friendly, accommodating, thorough, no pressure ... — Debra C.
(Patient since 2016)
Friendly, accommodating, thorough, no pressure or upsale tactics. Always a great experience!!!
Sep 15, 2018
Very professional and knowledgeable. — Marcella C.
(Patient since 2009)
Very professional and knowledgeable.
Sep 11, 2018
— Joseph M.
(Patient since 2012)
Prompt appointments, doctors available to answer questions regarding progress and eye care..
Sep 11, 2018
Dr. Ambrose was the epitome of professionalism ... — Michael H.
(Patient since 2010)
Dr. Ambrose was the epitome of professionalism and friendliness. I came in with only 1/2 an hour notice as I suspected I had a foreign object in my eye. Dr. Ambrose carefully scanned my eye and determined that yes, I did indeed have some material in my eye. He numbed my eye and quickly and painlessly removed a sharp piece of metal. He then carefully removed the rust ring which had formed. I would highly recommend Dr. Ambrose to any friend.
Sep 11, 2018
Comfortable environment, the staff is very help... — Roy P.
(Patient since 2016)
Comfortable environment, the staff is very helpful and do all they can to help you have a great experience.
Sep 10, 2018
I have been to your office in Goodyear and Verr... — Ingrid F.
(Patient since 2017)
I have been to your office in Goodyear and Verrado, your receptionists are friendly attentive, kind and have very good customer service skills. I recommend your office when ever I get a chance.
Sep 9, 2018
Discuss the issue I was having and he address i... — David J.
(Patient since 2018)
Discuss the issue I was having and he address it right away and are working on a solution to my problem, and though full to my concerns and needs.
Sep 8, 2018
Andy did a complete and thorough exam and was a... — Richard E.
(Patient since 2014)
Andy did a complete and thorough exam and was awesome explaining everything so I understood what the results were.
Sep 6, 2018
love the staff and the dr. They were able to ge... — Tiffany B.
(Patient since 2007)
love the staff and the dr. They were able to get me in the same day for an eye issue. They have late hours which is awesome for a working mom like me.
Sep 6, 2018
You are a number One professional company and ... — Lela M.
(Patient since 2018)
You are a number One professional company and the people who are there are Courteous and polite and well knowledged I love coming into see you guys and know that I’ll be taking care of.
Sep 5, 2018
Great — Irene B.
(Patient since 2012)
As usual I am very satisfied with the service I receive at Vision Wellness. I have recommended you to many people don't know if they go to you, but I really like your service and Doctor's. Thank you.
Oct 14, 2015
HAVE WIDER SLECTION ON GLESSES AND BRING DONE THE PRICES FOR PEOPLE TO AFFORD THEM. — Danielle T.
(Patient since 2013)
HAVE WIDER SLECTION ON GLESSES AND BRING DONE THE PRICES FOR PEOPLE TO AFFORD THEM.
Sep 19, 2015
Have better office etiquette. And do better at answering the phones — Dasia R.
(Patient since 2013)
Have better office etiquette. And do better at answering the phones. And cut down on wait time especially if you have an appointment.
Sep 18, 2015
Wait time needs to improve. Both for the doctor and at the eye glass area. — Henrietta S.
(Patient since 2011)
Wait time needs to improve. Both for the doctor and at the eye glass area.
Sep 18, 2015
Try to keep the "wait" time to a lot less than 1/2 hour. — Gary K.
(Patient since 2013)
Try to keep the "wait" time to a lot less than 1/2 hour.
Sep 13, 2015
Great visit! — Lesley R.
(Patient since 2013)
Our family comes here due to the convenience and the great staff!
Sep 13, 2015
Very Happy — Karen M.
(Patient since 2008)
Would like to see the women that work there dress more professional(no cleavage)
Sep 13, 2015
Have your front desk receptionist be more upbeat & friendly — Jessica H.
(Patient since 2014)
Have your front desk receptionist be more upbeat & friendly. Empathy goes a long way, as well as not calling your customers a liar would be great as well. The lady at the front desk that checked my out after my appointment was very rude! I will refuse to deal with her in the future.
Sep 12, 2015
NOBODY'S PERFECT ! UNLESS YOU PAY YOUR CUSTOMERS ! HAHA ! — Gary C.
(Patient since 2015)
NOBODY'S PERFECT ! UNLESS YOU PAY YOUR CUSTOMERS ! HAHA !
Sep 10, 2015
Nothing you guys are already great, I love Dr. Lee. He is awesome. — Natalie B.
(Patient since 2007)
Nothing you guys are already great, I love Dr. Lee. He is awesome.
Sep 10, 2015
Improve on the speed, there is no way a basic eye exam even if it's a first time patient should... — Camron S.
(Patient since 2015)
Improve on the speed, there is no way a basic eye exam even if it's a first time patient should take over 2 hours to complete.
Sep 6, 2015
awesome — Cindy C.
(Patient since 2015)
Dr. Black was amazing with me! explained everything & made me feel like I matter:)
Sep 4, 2015
Continue to provide excellent service. — Merlita A.
(Patient since 2012)
Continue to provide excellent service.
Sep 3, 2015
Service appreciation. — Merlita A.
(Patient since 2012)
Very courteous and efficient staff. I'm lucky to have Dr. Lee as my optician. He is the best!
Sep 3, 2015
Great service — Raeanne H.
(Patient since 2015)
All that is out on the floor are high priced designer frames...most insurance companies will not pay for those frames. People are on a budget, please make sure to offer affordable frames.
Sep 2, 2015
Top Notch Exam and Testing — Gene B.
(Patient since 2011)
The vision care I have received from Dr. Lee has been top quality. However, the prices of the frames and lenses is very steep, even with the discounts that go with a vision insurance plan.
Aug 25, 2015
A fantastic find on the West Side. — Andrea A.
(Patient since 2015)
A fantastic find on the West Side.
Aug 22, 2015
The entire site, from the front desk at check in, to physician, and selecting my eye wear was a... — Diana A.
(Patient since 2011)
The entire site, from the front desk at check in, to physician, and selecting my eye wear was a positive experience
Aug 17, 2015
Pat Bolka — Patty B.
(Patient since 2015)
Everyone was very pleasant and knowledgeable, my appointment was at 1130 arrived at 11 and I was taken right away!
Aug 7, 2015
Customer service to get no glasses was almost non-existent — Douglas F.
(Patient since 2015)
Customer service to get no glasses was almost non-existent. Waited a half hour to get help and left because I ran out of time.
Jul 28, 2015
How can you get above a 10? — David B.
(Patient since 2009)
How can you get above a 10?
Jul 24, 2015
still waiting for my glasses? — Jerry S.
(Patient since 2013)
I ordered some safety glasses, but have not received them yet. the overall check up was great.
Jul 24, 2015
everything and everyone was great — Geraldine T.
(Patient since 2012)
everything and everyone was great
Jul 24, 2015
We have told some of our friends about our positive experience. — Debra L.
(Patient since 2007)
We have told some of our friends about our positive experience.
Jul 22, 2015
— Debra L.
(Patient since 2007)
Greatly appreciate the fact that four family members could be seen on the same day! We found eyewear that fits our budget. Thank you very much for taking care of our family.
Jul 22, 2015
I didn't have much of a choice for glasses that fit a 3 year old.. — Kaitlyn B.
(Patient since 2015)
I didn't have much of a choice for glasses that fit a 3 year old...Kaitlyn was only wanting Hello Kitty.
Jul 22, 2015
Purchasing glass/contacts is expensive with Vidion Wellness — Alana K.
(Patient since 2004)
Purchasing glass/contacts is expensive with Vidion Wellness
Jul 12, 2015
I selected coach frames marked as $208 but after the credit card transaction the sales lady gave... — Camela J.
(Patient since 2012)
I selected coach frames marked as $208 but after the credit card transaction the sales lady gave me my receipt and charged be $228 without telling me and she refused to credit my card for the difference.
Jul 1, 2015
Four star — Monica J.
(Patient since 2009)
Over all a four star rating, good service from the staff and doctor.
Jun 30, 2015
Appointment — Cynthia E.
(Patient since 2013)
At first I was nervous about meeting the new doctor but he put me to ease right away with his wonderful bedside manner and knowledge.
Jun 29, 2015
Great experience. — John L.
(Patient since 2012)
The staff was very friendly and helpful.
Jun 28, 2015
The service was great, but the price for the exam was too high. — Alyssa O.
(Patient since 2015)
The service was great, but the price for the exam was too high.
Jun 28, 2015
More selection for children's frames — Alexander M.
(Patient since 2015)
More selection for children's frames
Jun 27, 2015
Recent visit — Stacia O.
(Patient since 2012)
My annual visit, Eye Tech friendly, informative, efficient. Doctor always excellent, informative and solution focused. Only reason for four stars, process of ordering new glasses was so-not sure if eye glass tech was new and unfamiliar with software but that took awhile and when checking out, she asked receptionist about a payment from another customer while I was standing there waiting to sign my receipt so that I could leave- this took about 5 extra minutes of us just waiting for this inquiry to end. Recommend tech and receptionist take care of customer you are currently assisting and address any other issues afterwards; neither seemed to realize this was not the appropriate time for the conversation nor that I was standing there waiting. Other than that no other issues.
Jun 27, 2015
I waited 45 minutes to see the doctor. Too long — Sharon G.
(Patient since 2009)
I waited 45 minutes to see the doctor. Too long. Also, don't make 10o'clock appointments if the door is not unlocked 5-10 minutes ahead. You want patients to arrive a few minutes early to check in and fill out paperwork.
Jun 27, 2015
Shorter wait time to see Dr. — Diane H.
(Patient since 2012)
Shorter wait time to see Dr.
Jun 14, 2015
Keep doing what you're doing. — John D.
(Patient since 2015)
Keep doing what you're doing.
Jun 10, 2015
Dr Lee is great — Silvana K.
(Patient since 2012)
Office staff is very courteous and helpful. Dr. Lee is super nice and made my experience with contact lense more smooth. It's my first time using them
Jun 4, 2015
The wait time is horrible. — Brannon L.
(Patient since 2015)
Not spend 45-60 minute waiting every time I'm there to have a 15 minute visit for contacts. Every time I have to order contacts they say 5 business days. I call 2 weeks later and they never ordered them so it will be another 3-5 business days or they have them and never called me. Then tell me I can schedule a appointment with the DR in a week to get them fitted, and it only takes 5 minutes to do this.
Jun 1, 2015
Satisfied customer — Hernette H.
(Patient since 2014)
Friendly and efficient staff with state of the art technology. I will definitely recommend my family and friends.
May 28, 2015
5 star — Sandra L.
(Patient since 2012)
very please with service feel Dr Lee does a complete exam and keeps me updated with my eye conditions. Jessica is a great employee to work with also. Always very pleasant..
May 24, 2015
The only problem I see with recommending Vision Wellness is the distance from Buckeye — Cathy C.
(Patient since 2006)
The only problem I see with recommending Vision Wellness is the distance from Buckeye. We go there because we started with Dr. Vogl out here and just followed her before she retired.
May 22, 2015
10 stars! — Crystal A.
(Patient since 2015)
Staff was amazing!! I seen 3 people over my entire visit and each of them were able to answer all my questions and were very helpful. I will be back for future needs and i have already reccomended this location to a few friends and co workers.
May 22, 2015
Thank You, Thank You, Thank You — Gregory R.
(Patient since 2014)
I had been experiencing a red, watering and light sensitive eye for several days. My family physician had prescribed allergy eye drops after looking at my eye. After 2 days of treatment with no improvement, I contacted Vision Wellness for help. Even though I called for an appointment at the end of the day, I was quickly scheduled for the following day. Upon arrival I was immediately greeted and within minutes I was in the exam room. After some preliminary testing Dr Lee examined my eye and found a small piece of plastic which had not been seen by my family physician. Dr Lee gently dislodged and removed the plastic. Immediately my eye felt great and I was able to see perfectly. I highly recommend Vision Wellness.
May 22, 2015
My appointment was at 9:40 — Tammy T.
(Patient since 2007)
My appointment was at 9:40. I got in exam room fairly quickly, but had to wait another 35 minutes after the assistant was done to see the doctor.
May 20, 2015
Nothing. Great office staff and great doctor! — Kieran W.
(Patient since 2014)
Nothing. Great office staff and great doctor!
May 16, 2015
Nothing really.. — Gary K.
(Patient since 2013)
Nothing really...I realize that a 12:40 appointment doesn't always start on time as I appreciate the fact that the Dr. can spend a little more time with each patient depending on the questions each patient has.
May 13, 2015
I would and have recommended Dr. Lee — Jodee W.
(Patient since 2010)
Thank you for all you guys do at Vision Wellness!
May 10, 2015
Granted that I had my daughter with me, but a staff should have told me that they were short on... — Makayla N.
(Patient since 2015)
Granted that I had my daughter with me, but a staff should have told me that they were short on staff. My visit took way too long. This was my first and hoping to be the last time that I have you wait so long to be seen by the optometrist.
May 10, 2015
Shorter wait time and nicer receptionist. — Candice B.
(Patient since 2015)
Shorter wait time and nicer receptionist.
May 10, 2015
Timeliness on the Dr.'s part. EVERYONES time is precious — Dolores E.
(Patient since 2013)
Timeliness on the Dr.'s part. EVERYONES time is precious
May 7, 2015
It was my first appointment so I need more time to get to know you're service. — Charles H.
(Patient since 2015)
It was my first appointment so I need more time to get to know you're service.
May 3, 2015
Always awesome service — Rayna J.
(Patient since 2011)
Everyone is always friendly. They are very thorough with the exams.
May 3, 2015
it is — Julius T.
(Patient since 2011)
Staff was excellent. Dr.Lee is very professional and explained all I needed to know. not sure what direction I am going with eyeglass selection. I was O.K. with my choices, but not real happy. That could be me. I am particular about some things.
May 1, 2015
How did we do. — Nancy J.
(Patient since 2015)
My visit was very good everyone was professional.
Apr 30, 2015
Timeliness of appointmentsCustomer service — Lilliane C.
(Patient since 2015)
Timeliness of appointments Customer service
Apr 30, 2015
Be more timely. I was the first appointment of the day, but still had to wait 10 minutes — Althea S.
(Patient since 2008)
Be more timely. I was the first appointment of the day, but still had to wait 10 minutes. The technician should be ready. She was very friendly and efficient once we started.
Apr 29, 2015
It is a 10! — Javier L.
(Patient since 2015)
I waited about 30 minutes for my eye exam, but I felt well taken care of, the doctors were efficient and polite, and the optician introduced me to a great selection of eyewear. Very pleased with this business.
Apr 28, 2015
great team work! — Monique O.
(Patient since 2011)
The office staff is great. I even got complemented on my shoes. Haha
Apr 28, 2015
excellent. — Courtney P.
(Patient since 2008)
I've been going to vision Wellness since I was little. I used to see Dr. Vogle, but she had retired. I saw Dr. Lee for the first time last week, and he was excellent. Very kind, informative, and very knowledgable. I definitely reccomend.
Apr 28, 2015
New patient — Mark M.
(Patient since 2015)
It was my first visit to the office and it was of an "emergency" nature due to injury to my eye. They fit me in the same day I called and will be using this office as my annual exam office in the future. My wife had recently become a new patient and based on her experience, I was planning to be one as well. This injury just sped up the process and confirmed her thoughts.
Apr 15, 2015
This guy was really great everything was really comfortable. — Alfredo L.
(Patient since 2008)
This guy was really great everything was really comfortable.
Apr 13, 2015
Less wait time waited over an hour — Donna L.
(Patient since 2014)
Less wait time waited over an hour
Apr 12, 2015
Great — Jaxon C.
(Patient since 2015)
Brought my son Jaxon in for an eye exam and everyone was so helpful and nice! Would highly recommend
Apr 9, 2015
Friendly staff. — Jade F.
(Patient since 2015)
Friendly staff. Doctor Lee was very nice and took time to explain my concerns; they also find me same day appointment. Thanks.
Apr 6, 2015
Would Definitely Recommend — Brittney P.
(Patient since 2015)
Very friendly staff. They know their stuff. Explained things I'd not gotten answers for from other eye care doctors.
Apr 4, 2015
I have been Happy with Vision Wellness — Linda L.
(Patient since 2008)
I have and will continue to recommend Vision Wellness
Mar 28, 2015
Wait time's seem a little long. Between the time's Doctor came back in. — Alan M.
(Patient since 2012)
Wait time's seem a little long. Between the time's Doctor came back in.
Mar 27, 2015
The cost of glasses is very prohibitive for most people. — Julianne L.
(Patient since 2007)
The cost of glasses is very prohibitive for most people. The staff is great!
Mar 19, 2015
Even though I am very satisfied, I would like a better selection of mid-priced frames. — Sylvia B.
(Patient since 2005)
Even though I am very satisfied, I would like a better selection of mid-priced frames.
Mar 15, 2015
Outstanding!! The staff is friendly, competent and professiona.l — William N.
(Patient since 2008)
A perfect visit as usual. No complaints. Decorations out front are great.
Mar 15, 2015
Dr. Lee — Linda M.
(Patient since 2013)
Dr Lee and the team, never gave up until a solution was found.
Mar 14, 2015
Great, but expect a wait — Merie C.
(Patient since 2012)
I really like the doctors at Vision Wellness. They do a great job. The only issue I've ever had is with how busy they are. Their appointments are usually a month away. Once you show up for your appointment, there maybe a wait to be seen. The doctors are worth the wait, but it can be frustrating.
Mar 13, 2015
Delivery of glasses within 48hrs, an express service. — Williams T.
(Patient since 2010)
Delivery of glasses within 48hrs, an express service.
Mar 6, 2015
it's always great when i come to Vision Wellness — Darrell G.
(Patient since 2012)
it's always great when i come to Vision Wellness
Mar 6, 2015
Be more careful with the thing that shoots air in your eye — Ian B.
(Patient since 2009)
Be more careful with the thing that shoots air in your eye. I had to hold it because it kept hurting me.
Mar 3, 2015
review — Mary C.
(Patient since 2009)
It was a busy am. The girl starting the testing tried her best but it seemed to be the first time to do the testing. It was difficult for her but kept going. She was in a difficult situation but kept her composure.
Mar 2, 2015
Shorten length of time spent in office — Kathryn R.
(Patient since 2010)
Shorten length of time spent in office. Appointment scheduled for 7:00am, but didn't leave office until 8:45am
Mar 2, 2015
Not have a customer have a 3:pm appointment and have them wating a round for an hour and half... — Dan B.
(Patient since 2015)
Not have a customer have a 3:pm appointment and have them wating a round for an hour and half before all is done eye exam and picking glasses.
Feb 28, 2015
Five Stars! — Marcella L.
(Patient since 2011)
DR. Adam Lee was more than happy to compensate me for waiting so long and having to reschedule. So it was worth the wait and I was given excellent service with him & his whole staff.
Feb 27, 2015
I wish the doctor was not on such a rush when he was seeing me — Anna S.
(Patient since 2015)
I wish the doctor was not on such a rush when he was seeing me. He looked very busy and very overwhelmed and running all over the place(literally). He didn't ask me if I wanted to stay with the same contacts or chane them, he just assumed so I had to tell him. I don't deel confident with the prescription numbers he gave me and I feel my vision dropped more then what he told me. After paying the full price of my visit I would think the quality of the doctors job would be better, but I guess not.
Feb 27, 2015
I would like to see more of a varietey of frames — Robert L.
(Patient since 2012)
I would like to see more of a varietey of frames
Feb 27, 2015
The wait time to see the eye doctor was extremely long, almost 1 hour — John P.
(Patient since 2012)
The wait time to see the eye doctor was extremely long, almost 1 hour.I was seen initially by a technician, was taken into the room to wait for the eye doctor and it was an excruciatingly long wait.
Feb 26, 2015
Karl Nelson — Karl N.
(Patient since 2013)
Knowledge, professionalism and options wereex Knowledge,professionalism and options presented were excellent.
Feb 26, 2015
Appointment time was 12:20, we were not even in a room until an hour later. — Trenton T.
(Patient since 2011)
Appointment time was 12:20, we were not even in a room until an hour later.
Feb 26, 2015
Not a thing. Everyone was courteous and friendly during my visit. — Gary B.
(Patient since 2015)
Not a thing. Everyone was courteous and friendly during my visit.
Feb 25, 2015
Excellent service - friendly people — Mary M.
(Patient since 2015)
I arrived 40 minutes early for my appointment (my error). I was told that they would do their best to get me in as soon as possible and they certainly did! I was actually done with my appointment (including eye dilation) and on my way home in less than 50 mins.
Feb 24, 2015
Impressed with Dr. Lee's knowledge and his taking the time to explain my eye care. — Robert H.
(Patient since 2014)
Impressed with Dr. Lee's knowledge and his taking the time to explain my eye care.
Feb 23, 2015
less wait time in doc office would be great — Marvin H.
(Patient since 2013)
less wait time in doc office would be great
Feb 22, 2015
Dr. Lee — John R.
(Patient since 2013)
Dr. Lee quickly established rapport, actively listened, asked questions to gain understanding, and provided clear, understandable answers. Very refreshing!!!
Feb 22, 2015
I think prices for glasses options are high — Jerry M.
(Patient since 2015)
I think prices for glasses options are high. I had no problem with how I was treated during the process. That would be 10.
Feb 19, 2015
I had an appointment at 9:00 am with Dr. Lee on Tueesday, February 17 — Susan B.
(Patient since 2008)
I had an appointment at 9:00 am with Dr. Lee on Tueesday, February 17. I arrived at 8:45 am to find the doors locked. I tried again at 8:55 am (receptionist was there with lights on and definitely knew I was trying to enter). Nope, she waited until exactly 9:00 am to open the doors. Really? Who runs a business like this? Most people do arrive early for their appointments to show courtesy to the doctor. However, it must mean that when your hours say that you open at 9:00 am, you certainly are NOT going to open the doors before. In addition, after the gal did all the prelim work before the doctor was to come in, I had to sit in the room for over 15 min. I finally had to open the door and ask if I was going to be helped shortly.
Feb 19, 2015
have thinner lenses. Glasses are way too thick — Ragnhildur G.
(Patient since 2005)
have thinner lenses. Glasses are way too thick and tooooo heavy. I have gone back to using my older glasses to prevent a sore on my node from the new ones. The lens is way to thick
Feb 17, 2015
Great vision specialists — Jerrold B.
(Patient since 2015)
Really enjoyed the staff and the doctor. My checkup was professional and efficient. I would recommend this eye care place to anyone.
Feb 16, 2015
Always great — Krystal F.
(Patient since 2012)
Dr. Lee is always great and pleasant. He is knowledgable and thorough.
Feb 15, 2015
Great people & service — Zachary G.
(Patient since 2015)
Great customer service. Very thorough & helpful.
Feb 15, 2015
Wonderful care — Antoinette M.
(Patient since 2004)
Everyone is very friendly and efficient. I appreciate the time Dr. Lee took to answer all of my questions and explain the digital pictures of my eye. This was very reassuring in view of my medical history and vision issues.
Feb 14, 2015
The score is already at 10 — Deana R.
(Patient since 2012)
The score is already at 10. From beginning to end my appointment was amazing.
Feb 11, 2015
5 stars — Phillips L.
(Patient since 2014)
Dr Lee was very professional and answered all questions. Especially about waiting to fill script as there maybe a change in medications that could affect the eyes
Feb 7, 2015
Hook me up with some prescribed Oakley ;) — Michael D.
(Patient since 2012)
Hook me up with some prescribed Oakley ;)
Feb 6, 2015
Best eye dr I've seen — Barbara K.
(Patient since 2009)
As long as I live in AZ I will drive to see Dr Lee! The only eye dr to ever listen to me and actually help me.
Feb 5, 2015
A 7:20 am appointment should not be 30 minutes late to start. — Brian W.
(Patient since 2008)
A 7:20 am appointment should not be 30 minutes late to start.
Feb 2, 2015
Excellent — Mary B.
(Patient since 2011)
This has always been one doctor that is very quick and efficient!
Feb 1, 2015
I should have been told about copay upfront, before visit as I have never been charged one before... — Nikolle D.
(Patient since 2013)
I should have been told about copay upfront, before visit as I have never been charged one before nor have I been billed for one before. I expressed my opinion about not paying anything up front and yet I was charged for a machine fee that was not necessary. Upon leaving having to pay $75 immediately was a huge blow to my account and stressed me out. It was uncalled for and preventable. And no one offered to have me make payments or be billed. No empathy at all. It wasn't enough to bill my insurance for three exams (my two daughters and me on the same visit)??
Jan 29, 2015
The Best! — Jennifer C.
(Patient since 2013)
Vision Wellness has a great selection of eye wear an amazing Dr and great staff. Recently, I had an appointment that had to be rescheduled and Jessica was truly understanding and accommodating. The doctor was professional and genuine and it was evident that he took pride in his practice. I felt very well taken care of and well informed on the health of my eyes. The staff provided outstanding service and were extremely knowledgeable about the products and understood my needs. I am a customer for life and i've been telling everyone to visit Vision Wellness.
Jan 22, 2015
It was over an hour before I was seen — Annese M.
(Patient since 2014)
It was over an hour before I was seen
Jan 22, 2015
Solid Service but can fine tune some — Michael L.
(Patient since 2012)
The staff was very friendly and the selection of glasses was fine. Couple minor issues like asking my contacts to be mailed to me and then finding out they weren't and I had to pick them up. It was nice they labeled the contacts but they labeled them incorrectly. Obviously these are minor so I'm not terribly upset but that 9/10 could've been a 10 with a couple tweaks.
Jan 15, 2015
Vision Wellness Avondale Visit — Andrew S.
(Patient since 2012)
Very helpfully and friendly staff and Dr. Lee is very thorough and explains every aspect of your eye exam and super friendly. I highly recommend Vision Wellness Avondale for your eye exam and glasses.
Jan 15, 2015
Review — Randi H.
(Patient since 2011)
I was greeted promply but then waited in the exam room for over 30 min to see the doctor. When I explained that I needed to leave he was very efficient in speeding things up so I could get home.
Jan 8, 2015
Improve wait times — Denise D.
(Patient since 2007)
Improve wait times. There is never a short wait for an appt in all of the years coming here for myself and my family members. Example: office opens at 7am, my appt is at 7am and yet I sit in a freezing cold room til 7:40am for an appt that took 15 minutes.
Jan 4, 2015
Dec 29 visit — Craig S.
(Patient since 2013)
OK selection of frames. Long wait for doctor.
Jan 2, 2015
Nothing! I have always had a great experience with your team and feel that you already provide... — Angel P.
(Patient since 2012)
Nothing! I have always had a great experience with your team and feel that you already provide excellent service.
Dec 29, 2014
I found the customer service excellent, the only problem is the products are really expensive. — Melanie H.
(Patient since 2012)
I found the customer service excellent, the only problem is the products are really expensive.
Dec 20, 2014
Not make me wait an hour...I.e start the appt on time. — Lori D.
(Patient since 2010)
Not make me wait an hour...I.e start the appt on time.
Dec 14, 2014
Shorten the wait to see the doctor. — Donna R.
(Patient since 2013)
Shorten the wait to see the doctor.
Dec 9, 2014
— Carolyn F.
(Patient since 2011)
I've enjoyed vision wellness and feel like my needs are taken care of when I'm here. Thank u all!
Nov 28, 2014
awesome — Ozeas D.
(Patient since 2013)
Front counter folks showed urgency in my situation. An attempt was performed to get me in without an appointment. In addition an effort was put forward to find info in using my Banner Insurance. Thank you all.
Nov 27, 2014
try to be on time for patients — Robert D.
(Patient since 2004)
try to be on time for patients
Nov 20, 2014
Vision wellness is awesome :) — Naudia M.
(Patient since 2011)
Great office with friendly staff & knowledgeable doctors :)
Nov 16, 2014
revist — Janet Y.
(Patient since 2013)
Impressed to get in for an appt when I wanted. Treated me very well and professional. Service was great. If I wanted to change anything it would be to have a larger selection of eye wear.
Nov 15, 2014
Maybe a few more smiles in the office from the staff — Hyler H.
(Patient since 2009)
Maybe a few more smiles in the office from the staff. They all seemed really busy, and rather un happy. No on was mean, but I sure felt like I was more of a problem than a client.
Nov 13, 2014
Vision Wellness visit — Elaine S.
(Patient since 2004)
I was one of the previous owners first patients and glad to learn Dr. Lee practices the same dedicated and caring qualities S Dr. Vogel.
Nov 12, 2014
Be more respectful of my time — Carey D.
(Patient since 2003)
Be more respectful of my time.My appointment was at 2:15, I checked in at at 2:06 but was not seen until 2:50. If I had shown up 35 minutes late you would have made me reschedule. Due to the lateness I was unable to get my eyes dilated because I had to leave
Oct 25, 2014
survey — Vera C.
(Patient since 2009)
I am more than happy with vision awareness and the sevices provided
Oct 23, 2014
survey — Vera C.
(Patient since 2009)
have confidence that Dr. Lee takes very good care of his patients.
Oct 23, 2014
pricing — Diane C.
(Patient since 2013)
the frames were way over what my insurance covered. nice frames but not budget friendly
Oct 19, 2014
T — Raul L.
(Patient since 2007)
Service was great. Frame selection was very limited and too expensive
Oct 17, 2014
Great customer service — Susan R.
(Patient since 2013)
This is the second time that we made an appointment and both times we have great customer service. everyone was very helpful and knowledgeable and helping us pick our glasses and frames.
Oct 17, 2014
Review — Rodney R.
(Patient since 2009)
There was a few people waiting and there was a problem with one of the machines, but everyone was nice and professional. Thank you!
Oct 17, 2014
I was not seen for over an hour past my appt time. — Marna P.
(Patient since 2014)
I was not seen for over an hour past my appt time.
Oct 17, 2014
unhappy !!! — Sandra M.
(Patient since 2014)
Nice place, great equipment, but the people works there's, there not too friendly, and when we're checking out the glasses they make us feel to rush to make our decision.I'm not coming back to this place anymore
Oct 17, 2014
IMRPOVEMENTS NEEDED!!! — Kathleen C.
(Patient since 2011)
IMPROVE YOUR PHONE & FRONT DESK CUSTOMER SERVICE!! I ALSO ASKED TO HAVE MY SUNGLASSES ADJUSTED AND THE WOMAN JUST REPLACED THE NOSE PADS AND ADDED THAT I COULD ADJUST THE REST MYSELF. USELESS PLACE!!!
Oct 17, 2014
IMPROVE YOUR PHONE & FRONT DESK CUSTOMER SERVICE!! — Kathleen C.
(Patient since 2011)
IMPROVE YOUR PHONE & FRONT DESK CUSTOMER SERVICE!!
Oct 17, 2014
great experience — Christina C.
(Patient since 2014)
It was my first eye exam in 10 years. I wasn't quite sue what to expect. But it was very comfortable and I'm glad I chose this vision place.
Oct 17, 2014
Thank you for the good appointment. — John C.
(Patient since 2013)
The receptionists and technician were courteous and easy to work with and talk to. The doctor was thorough and explained everything I needed to know during my visit. I would recommend this office to anyone needing eyecare.
Oct 9, 2014
N/A...you all are awesome! Great service everytime and a wonderful selection of eyewear.. — Kelly E.
(Patient since 2012)
N/A...you all are awesome! Great service everytime and a wonderful selection of eyewear...I still get compliments on my pair of glasses from last year!
Oct 8, 2014
I never give anyone a 10. Lose the fake happy tall blonde eyewear sales lady — David W.
(Patient since 2014)
I never give anyone a 10. Lose the fake happy tall blonde eyewear sales lady. All that fakeness is way to much to hear first thing in the morning.
Oct 5, 2014
don't tell me you don't have time to do something.. — Whitney S.
(Patient since 2009)
don't tell me you don't have time to do something...I had to come back again and get my contacts buffed.
Oct 3, 2014
I feel your pricies are very high — Sandra S.
(Patient since 2014)
I feel your pricies are very high. I have VSP insurance and I feel I was not going to really save anything at all. I have gone to two other places to get my glasses and they have name brands same as you and they used my insurance and it is about 100 dollars less. I still have not decided where to purchase them. I love the frames there just not the prices.
Oct 3, 2014
More variety of glasses ( style, brand, etc) — Taujanay M.
(Patient since 2014)
More variety of glasses ( style, brand, etc)
Oct 2, 2014
Have already recommended a family member. Great service. — Dustine S.
(Patient since 2010)
Have already recommended a family member. Great service.
Oct 2, 2014
Happy with the service! — Christopher W.
(Patient since 2014)
I tried the big box glasses store last time I got a pair of glasses, and didn't like the overall feel of the experience. Here at Vision Wellness I felt the service was more of a one-on-one. I would definitely recommend this place to family and friends, and plan to return back when I need another exam!
Oct 2, 2014
Explain your billing properly. — Charles M.
(Patient since 2009)
Explain your billing properly.
Oct 2, 2014
Everything went better than expectant from the workers and greeter — Jack G.
(Patient since 2014)
Everything went better than expectant from the workers and greeter
Sep 29, 2014
Too long waiting for a person who could order glasses — Carla M.
(Patient since 2011)
Too long waiting for a person who could order glasses. Have more than one person working that can do that at a time. Appt time 1020 a.m. And finally finished 1245.
Sep 21, 2014
4 Stars — William M.
(Patient since 2014)
The only reason I didn't give a 5 star rating is they were quite busy and I had a long wait getting frames selected. Friendly staff and Dr. Lee was great!
Sep 18, 2014
Been working to make it right — Raeleen H.
(Patient since 2010)
I have been impressed with the effort made by this office to get my glasses right. I purchased a pair of glasses that I couldn't adjust to the prescription, but they have been bending over backwards to make sure that it is perfect for me.
Sep 15, 2014
Great Experience — David M.
(Patient since 2014)
Great staff, even though it was busy I didn't feel the quality of the eye exam or the service suffered because of it.
Sep 13, 2014
Recent Eye Appointment — Gary D.
(Patient since 2012)
Dr. Wong and the rest of the staff were helpful, professional did a great job.
Sep 10, 2014
Awesome service — Michelle H.
(Patient since 2014)
Everything was great except guy helping with glasses needs better people skills. Acted upset that I did not get glasses at your office. I get them for free at work so why would I pay for them? Husband'a sunglasses were not what he wanted. Asked for the green tint and wanted them be dark. They were neither. Will be taking back.
Sep 9, 2014
just have some beer for us chickens. You girls n guys do a good job. — Roberto D.
(Patient since 2005)
just have some beer for us chickens. You girls n guys do a good job.
Sep 9, 2014
My visit — Sheryl F.
(Patient since 2013)
I had a long wait before I saw Dr Lee but I am always more than satisfied after seeing him. He is the best eye doctor I have ever had.
Sep 8, 2014
It already is a 10. Dont think it would get higher than that. — Jadin H.
(Patient since 2014)
It already is a 10. Dont think it would get higher than that.
Aug 28, 2014
Off hand don't know anyone that needs your services, since our son referred us to you (L — Charlene L.
(Patient since 2014)
Off hand don't know anyone that needs your services, since our son referred us to you (L.Daine Melton).
Aug 27, 2014
Highly Recommend — Jamie K.
(Patient since 2014)
Was very pleased with the service I received at Vision Wellness, Avondale, AZ. I would highly recommend their office.
Aug 25, 2014
Customer service — Pete R.
(Patient since 2013)
Very professional and easy to communicate with.
Aug 23, 2014
Keep up the good work. I felt very welcomed as a new client — Mark A.
(Patient since 2014)
Keep up the good work. I felt very welcomed as a new client. The staff was very friendly and made me feel comfortable. I had fun choosing frames as well.
Aug 23, 2014
If the ladies showcasing the glasses to select from were more enthusiastic and friendly — Myriam A.
(Patient since 2014)
I wish the ladies showcasing the glasses to select from were more enthusiastic and friendly. Also a bigger selection for glasses would be better
Aug 22, 2014
Awesome Vision Center — Ashley D.
(Patient since 2014)
Loved the look inside, greeted quickly, did not wait long after check in. Awesome doctors and staff.
Aug 21, 2014
Best Vision Place — Gerard T.
(Patient since 2012)
Nothing, I think this is one of the best places when it comes to my vision.
Aug 20, 2014
Excellent customer service — Daren R.
(Patient since 2012)
My appointment went smoothly. All my questions were answered and I was checked out quickly
Aug 20, 2014
Excellent Customer Service — Anthony S.
(Patient since 2013)
Although the styles of glasses was limited - the customer service was top notch.
Aug 16, 2014
Survery — Deborah L.
(Patient since 2014)
Thank you for the professional service. Very Nice people and it was a pleasure.
Aug 14, 2014
Indifferent customer service and long wait — Perla F.
(Patient since 2007)
Need friendlier front desk service. Make eye contact. Smile. Don't make it seem like I am an inconvenience in your busy schedule even if I ask questions to get clarity. Also, a shorter wait time for the doctor is important. I waited 30 minutes this last time. I don't mind waiting but 30 minutes is quite long.
Aug 11, 2014
Always Perfect — Kevin J.
(Patient since 2013)
Vision Wellness had always been great and they seem to be getting better all the time.
Aug 3, 2014
even with the ac not working everyone was awesome. — Thomas P.
(Patient since 2014)
even with the ac not working everyone was awesome.
Aug 1, 2014
No more friends or colleagues in area! — Scott B.
(Patient since 2011)
No more friends or colleagues in area!
Jul 25, 2014
Not sure, just haven't had pleasant experiences there. Especially last time — Deysi R.
(Patient since 2013)
Not sure, just haven't had pleasant experiences there. Especially last time. Definitely will look into a different doctor next year.
Jul 23, 2014
Great Service — Carla D.
(Patient since 2010)
Very nice office staff. Dr. Lee is excellent.
Jul 21, 2014
5 not because of Drs. But you have to go elsewhere to get any decent choice of glasses — Cathy D.
(Patient since 2008)
5 not because of Drs. But you have to go elsewhere to get any decent choice of glasses. And that was a big waste of my time.
Jul 21, 2014
Best office! — Karen J.
(Patient since 2014)
I absolutely loved my first visit. Dr. Wong was so attentive and very informative. Jessica really helped me pick out some cute glasses and was very sincere on what looked good and what didn't. She as well worked with my budget which I appricate so much. I am so happy to be a patient here and look forward to many more years!
Jul 19, 2014
KUDOS — Conniesue R.
(Patient since 2012)
I like coming to this Optometry Office, everyone is very personable. I was itching to rearrange the chairs so the colours coordinated more, but ... :) The remodeling was not an inconvenience to me, but thank you for the signage all over the clinic. I would recommend your office to anyone needing an Optometrist.
Jul 19, 2014
Friendly and helpful — Sharon W.
(Patient since 2012)
I did not fell pressured to purchase before ready
Jul 18, 2014
5 stars — Genevieve P.
(Patient since 2014)
Your eye doctor made our visit pleasant and I believe she gave us a thorough assessment. This was my first visit, and I believe I will be a returning patient.
Jul 18, 2014
What does this mean? — Nancy R.
(Patient since 2012)
Dr. Lee is outstanding, with much patience, as well as explaining everything so I could understand.
Jul 17, 2014
Great Service — Paul C.
(Patient since 2014)
I liked the fact that Dr Lee took the time to explain everything that he was doing and welcomed my questions about different aspects of vision care. I also appreciate the fact that this office is ahead of the game regarding technology as they have equipment that makes having to get the eyes dilated (always an unpleasant experience) a thing of the past. This technology comes at a price however and since my entire family of 5 went in for checkups the fee for this new technology became significant. But overall I would say I received efficient professional service service and all my questions were answered. The only thing preventing me giving a 5 star rating was the added expense (which is optional, the old fashioned dilation of the eyes is still covered under my insurance) of the new technology.
Jul 17, 2014
The doctor's appointment was a "10" — James S.
(Patient since 2014)
The doctor's appointment was a "10". I had concerns the way the office staff explained billing for the appointment and when purchasing eyeglasses. This reduced the overall score to "7"...Specifically, $200 if billed to insurance or $75 out of pocket. Additionally, the appointment was scheduled online. My 1:20pm confirmation email surprised the office staff. They had me at 1:45pm; this was a problem because I scheduled the appt. over my lunch hour.
Jul 16, 2014
High tech equipment - smiling faces — Richard C.
(Patient since 2009)
Pleasant experience. My questions were answered and received care I was anticipating.
Jul 14, 2014
Outstanding care at Vision Wellness — Janet Q.
(Patient since 2013)
Dr. Wong is a very thorough, informative Optometrist. She also has a lovely, caring personality. Great Staff.
Jul 11, 2014
Miles — Tara H.
(Patient since 2014)
Miles is AWESOME! He's very patient and helpful. Thank you.
Jul 11, 2014
Cost of lenses and extras were a little more than what I was used to paying. — Janet W.
(Patient since 2014)
Cost of lenses and extras were a little more than what I was used to paying.
Jul 11, 2014
I answered as a 9, but there was confusion when we checked in — Dwight M.
(Patient since 2014)
I answered as a 9, but there was confusion when we checked in. There was no record of our appointments (for my wife and me both). Fortunately, they were able to accommodate us, but it was rather disconcerting that there was no record of the appointments, which were made 7 days in advance. Jessica took our appointment (not to be confused with the optician Jessica - it wasn't she.) It all turned out fine. The optometrist was great!
Jul 11, 2014
Verify insurance coverage BEFORE seeing the patient to make sure you will accept their insurance. — Spencer K.
(Patient since 2014)
Verify insurance coverage BEFORE seeing the patient to make sure you will accept their insurance.
Jul 10, 2014
— Jase V.
(Patient since 2012)
Four stars just because they took forever to attend us. My son had a 9:00 a.m. Appointment. We were the first ones there and the lady called another woman in front of us even though we were there first. Optometrist didn't see us until 10:00 a.m.
Jul 6, 2014
Nothing - you are at a 10 in my rating. You are doing great! Thank you. — Teresa A.
(Patient since 2009)
Nothing - you are at a 10 in my rating. You are doing great! Thank you.
Jul 3, 2014
Great Dr. — Ronald J.
(Patient since 2007)
Dr. Lee is great in his thoroughness and has superior explanatory abilities.
Jul 3, 2014
Great place, will recommend. — Alex R.
(Patient since 2014)
Great vision center, selection was great and prices were reasonable. Wait time was a little high, 30 mins past my appointment.
Jul 3, 2014
Offer quality frames with an affordable range of price options. — Rachel B.
(Patient since 2011)
Offer quality frames with an affordable range of price options.
Jul 3, 2014
Very nice to work with — Dollie R.
(Patient since 2009)
The staff and Dr. I were very efficient to thourough. I had to wait longer than I expected to see the Dr. but overall great service.
Jul 2, 2014
five star service — Dawn V.
(Patient since 2014)
The staff is professional,explained every procedure. They appear to have high tech equipment as well. I'll be back. thank you
Jul 1, 2014
Make sure you see people at the time of there appt. I had to wait an hour... — Aaron G.
(Patient since 2014)
Make sure you see people at the time of there appt. I had to wait an hour...
Jun 30, 2014
5 — Yuridia P.
(Patient since 2012)
Everyone is always nice and seem to care about their patients needs.
Jun 29, 2014
great visit — Erika S.
(Patient since 2014)
Dr. Wong was ver nice. She was very thorough and informative!!!
Jun 29, 2014
Shorten wait times. — Sandi M.
(Patient since 2013)
Shorten wait times. Once I was seated in the exam room, it was quite a long wait before the Dr came in.
Jun 29, 2014
Have enough staff present to help patients in a timely manner — Tammy K.
(Patient since 2014)
Have enough staff present to help patients in a timely manner. The eye doctor's appt went well but when it was time to look at glasses and pick out a style, I sat for quite a while waiting for assistance without any acknowledgment from staff until I asked. I chose to leave and get my glasses elsewhere. The we doctor was great though!
Jun 29, 2014
nothing. everything was awesome — Barbara K.
(Patient since 2014)
nothing. everything was awesome
Jun 28, 2014
Thorough exam — Mary S.
(Patient since 2010)
I felt I was given a thorough eye exam and that Dr. Lee spent an appropriate amount of time explaining what he found pertaining to my eye health and prescription. Thank you.
Jun 28, 2014
Not sure - perhaps more choices on the paper work listing vision problems. — Dan T.
(Patient since 2008)
Not sure - perhaps more choices on the paper work listing vision problems.
Jun 25, 2014
give better discounts to insurance members — Robert G.
(Patient since 2004)
give better discounts to insurance members
Jun 25, 2014
Nice place — Wilma A.
(Patient since 2014)
I was impressed with the number of new technology devices you used. Dr Lee and Albert were very patient with me, thank you. Your staff were all knowledgeable and friendly.
Jun 20, 2014
Review — Barbara M.
(Patient since 2010)
Did a fine job. Courteous, punctual, friendly, thorough
Jun 19, 2014
Excellent service and organization — Lynn A.
(Patient since 2014)
I love visiting a Doctor's office and receiving service in the manner I provide. You were timely and effective. Thank you.
Jun 19, 2014
Nothing think you guy s were wonderful. — Irma G.
(Patient since 2014)
Nothing think you guy s were wonderful.
Jun 18, 2014
Carmen R. Washington — Carmen W.
(Patient since 2004)
They provided awesome customer service, beginning from the front desk to the Optometrist.
Jun 15, 2014
Dr. Lee is a wonderful Dr. I have received outstanding care from him. — Carla D.
(Patient since 2010)
Dr. Lee is a wonderful Dr. I have received outstanding care from him.
Jun 14, 2014
We were asked to come in 30 to 40 minutes before our scheduled appointment, which we did — Ashton B.
(Patient since 2013)
We were asked to come in 30 to 40 minutes before our scheduled appointment, which we did. We were not seen until 30 minutes after the original time. 8 other words, we came in early at your request and still took an hour to be seen.
Jun 14, 2014
you already did. Liked the staff and Dr. Lee very much. Already gave your name to a co-worker. — Barbara V.
(Patient since 2014)
you already did. Liked the staff and Dr. Lee very much. Already gave your name to a co-worker.
Jun 13, 2014
Help customers decide between glasses if they are having trouble choosing a pair that suits them... — Ysenia D.
(Patient since 2012)
Help customers decide between glasses if they are having trouble choosing a pair that suits them and also it was a solid hour before I was seen by the doctor
Jun 13, 2014
Great Service — Katherine R.
(Patient since 2013)
Really like the doctor. She took time to review my exam and possible future issues with my eyes,
Jun 11, 2014
xxxxx — Maria Isabel W.
(Patient since 2010)
I waited some time but no more than 15 min.
Jun 9, 2014
best eye care!! — Jennifer C.
(Patient since 2013)
I called the office because i had severe eye pain. i was told to come within 30 minutes, and i did... I was seen without an appointment, and i was given wonderful service and care.
Jun 8, 2014
eye appointment — Michael M.
(Patient since 2010)
the dr. and staff are great they should all get a 10
Jun 8, 2014
Great service — Marissa M.
(Patient since 2011)
I enjoyed my visit and would highly recommend vision wellness to my friends.
Jun 6, 2014
review — Alecia J.
(Patient since 2014)
I was very impressed for both my son and I on our viist. The staff was very courteous and the docs were great. Will def use you guys in the future!
Jun 5, 2014
Review — Kacy T.
(Patient since 2014)
We were very impressed witht the office and staff, would def recommend in the future to friends.
Jun 5, 2014
Your staff does a great job! — Joshua F.
(Patient since 2011)
Your staff does a great job!
Jun 4, 2014
New Plan — John L.
(Patient since 2006)
BESD has a new vision insurance plan that will start July 1, 2014. It includes Vision Wellness and I can't wait to be able to afford a really good pair of glasses which I know I can get here at Vision Wellness!!
Jun 2, 2014
continue the awesome job that you are doing.the atmosphere is good. dr — Mila H.
(Patient since 2014)
continue the awesome job that you are doing.the atmosphere is good. dr. Lee is great, he listened, answer questions and honest about what is beneficial for me and my husband re. our eye care and health.
Jun 1, 2014
You have a rating of 10 — Steven C.
(Patient since 2012)
You have a rating of 10. You went beyond customer service and helped me get my contacts lenses in time for my camping trip!
Jun 1, 2014
Excellent Service and Care — Susan N.
(Patient since 2011)
I was very pleased with the professionalism of everyone in the office. I like the up-to-date equipment that is used. I feel that it is because of this that an issue was found with one of my eyes and I was referred to a specialist. When I contacted Dr. Lee with some additional questions, he responded to my call very quickly with the information I needed. I would highly recommend this office to anyone.
Jun 1, 2014
Excellent Service — Diane H.
(Patient since 2012)
I was taken care of on time and was in and out quickly.
May 31, 2014
Keep doing what your doing! — Mark S.
(Patient since 2003)
always enjoy walking in the doors. Staff is friendly, professional and willing to go the extra mile to make my experience the best it can be.
May 30, 2014
Better frame selection. Wider price range — Dellsina T.
(Patient since 2010)
Better frame selection. Wider price range. You have several high end, but not enough mid price frames.
May 30, 2014
Not much. Everyone very helpful — Alan B.
(Patient since 2014)
Not much. Everyone very helpful. Took the time to answer questions and made sure I understood what was said.
May 25, 2014
Annual contact lens exam — Eddie M.
(Patient since 2010)
Service was great. Exam began and ended in a timely manner.
May 25, 2014
First Visit Very Impressed! — Scott R.
(Patient since 2014)
My appointment was at 10:30AM and I was 30 minutes early. I was taken back almost immediately and was out of the office in no time. I like the way this practice does business. Some may see the experience as rushed, but I appreciated the way that business was conducted. Dr. Wong was very nice. The front desk personnel upon leaving were also very kind. I was so impressed that I received a new pair of contact lenses on the same day of my visit and that I'd have my years supply delivered to my home, instead of having to come and pick them up. I will be gladly returning to Vision Wellness every year!
May 25, 2014
The front desk was not friendly. They seem preoccupied. Almost annoyed. — Samuel M.
(Patient since 2011)
The front desk was not friendly. They seem preoccupied and rushed. Almost annoyed.
May 23, 2014
Do not let us wait over 3 hours — Christina G.
(Patient since 2014)
Do not let us wait over 3 hours, or let me know the wait time so I can reschedule.
May 23, 2014
vision wellness — Sue T.
(Patient since 2014)
I was very pleased with my eye exam and the help I was given in choosing new frames.
May 22, 2014
customer feedback — Matthew S.
(Patient since 2004)
I've been going to vision wellness for years and have been well taken care of. Setting your appointment on line is a plus.
May 21, 2014
They take the time — Janet M.
(Patient since 2012)
I really like Dr. Lee. He takes the time to answer questions and make sure you have a good experience.
May 20, 2014
Your staff is knowledgeable and courteous. — Jeri T.
(Patient since 2009)
Your staff is knowledgeable and courteous.
May 18, 2014
Eye Exam — Daniel S.
(Patient since 2011)
I really appreciate everyone being on time so that I did not have to wait. It is a very efficient office.
May 11, 2014
Great visit — John T.
(Patient since 2007)
Dr. Lee and his staff were very professional & answered all my questions to my satisfaction!
May 11, 2014
Provide lenses a lil less expensive — Gabriela L.
(Patient since 2009)
Provide lenses a lil less expensive
May 11, 2014
frames looked outdated would like to see better selection of frames — Sonya H.
(Patient since 2014)
frames looked outdated would like to see better selection of frames
May 9, 2014
FRIENDLIER STAFF AND BETTER DOCTORS. DOCTOR WAS NOT INFORMATIVE AT ALL, WAS NOT WARM OR WELCOMING — Julian V.
(Patient since 2014)
FRIENDLIER STAFF AND BETTER DOCTORS. DOCTOR WAS NOT INFORMATIVE AT ALL, WAS NOT WARM OR WELCOMING. VERY VERY UNSATISFIED WITH THE SERVICE.
May 2, 2014
i WOULD HAVE LIKED FOR THE DOCTOR TO HAVE EXPLAINED MY CHILDS VISION ISSUES MORE — Jayden V.
(Patient since 2014)
i WOULD HAVE LIKED FOR THE DOCTOR TO HAVE EXPLAINED MY CHILD'S VISION ISSUES MORE EXTENSIVELY. SHE DID NOT EXPLAIN WHAT THEY HAD OR WHAT THE FUTURE WILL LOOK LIKE IF THEY WEAR NOT WEAR GLASSES. ALL SHE SAID WAS THAT THEIR VISION IS NOT GOOD AND THEY NEED GLASSES. DOCTOR WAS NOT INFORMATIVE AT ALL. I WAS VERY UNHAPPY WITH THE SERVICE.
May 2, 2014
greatly satisified customer — Joseph W.
(Patient since 2014)
excellent experience everyone was a 10+
May 1, 2014
your service and personnel were excellent — Joseph W.
(Patient since 2014)
your service and personnel were excellent
May 1, 2014
Victor Mena review — Victor M.
(Patient since 2010)
I am always treated great their and I have never had problems. Dr. Lee is definitely what makes that place enjoyable.
Apr 30, 2014
Eye Exam was a 10 but when I got my new glasses they were handed to me without fitting them to my... — Murel S.
(Patient since 2007)
Eye Exam was a 10 but when I got my new glasses they were handed to me without fitting them to my face or checking to see if they did fit. I had to call to the ladies attention that the frames were crooked. She put them on the glass table top to see which side was out of balance. She then bent the frame so to level the ear pieces. Need more professional approach in fitting customers to glasses, especially when you are spending $500 + for glasses.
Apr 26, 2014
The appointment was made when we were there. — Valerie H.
(Patient since 2013)
The appointment was made when we were there.
Apr 26, 2014
my survey — Dale H.
(Patient since 2011)
I was happy with my experience, however, they did not have a very big selection in mens eyeglasses.
Apr 26, 2014
The new glasses still have not corrected my vision as much as I'd hope — David L.
(Patient since 2012)
The new glasses still have not corrected my vision as much as I'd hope. Highway signs are a little blurry. Prescription falls short of my expectations. I double the lens were ground to my new prescription. At least this time they are tint with the sunlight.
Apr 26, 2014
8 — Traci M.
(Patient since 2006)
Adding an additional technician to go over vision plan would help speed up the final appointment. I had to wait quite some time before a technician approached me.
Apr 25, 2014
To get a better score from me — Rebecca C.
(Patient since 2008)
Have the people in charge of helping get the actual glasses picked out and ordered acknowledge people as they come over instead of ignoring them.
Apr 25, 2014
Well our appointment on Thursday April 17 for which I took my son out of school for was taken off... — Tyler B.
(Patient since 2011)
Well our appointment on Thursday April 17 for which I took my son out of school for was taken off the schedule and had to be reschedule to the next day
Apr 21, 2014
returning clients — Alana K.
(Patient since 2004)
Our whole family uses Vision Wellness for their expertise.
Apr 17, 2014
Service was good — Ronald S.
(Patient since 2009)
everyone was very nice and cordial. the only negative was the out of pocket cost for deep eye scan.
Apr 17, 2014
Emergency visit — Robert H.
(Patient since 2014)
I am new to the area and Vision Wellness was recommended to me. The staff and doctors were able to work me in to check out my eyes because of an emergency visit even though I was not yet a patient. Everyone was very polite and knowledgeable. I will most definitely return for my eye exams and glasses.
Apr 17, 2014
Thankful that I met Dr. Wong — Christine H.
(Patient since 2014)
Dr. Wong referred me to a retina specialist
Apr 16, 2014
Really a week end hrs alternately — Royal D.
(Patient since 2010)
Really a week end hrs alternately
Apr 16, 2014
quality eye care — Leo S.
(Patient since 2011)
The only thing was every eye glass frames I really like were to expensive
Apr 11, 2014
quality eye care — Leo S.
(Patient since 2011)
All the frames I liked were to expensive
Apr 11, 2014
Dr. Lee is the best. — Peter M.
(Patient since 2011)
I have worn corrective lenses my entire life. Dr. Lee and the staff at Vision Wellness are extremely thorough, knowledgeable and friendly.
Apr 11, 2014
N/A — Kelli C.
(Patient since 2014)
This was my first time being seen at Vision wellness. It was a great experience, other than we felt that the receptionist was not attentive and slightly rude. Other than that our experience was good and I will be back.
Apr 11, 2014
Great Service — Aiden G.
(Patient since 2014)
Even though I did not have insurance and the prices were a bit steep, they were kind enough to offer me a discount and get my kiddo the glasses he needed.
Apr 10, 2014
It's already a 10. I have already refered friends and family to this office. — Leticia A.
(Patient since 2012)
It's already a 10. I have already refered friends and family to this office.
Apr 10, 2014
Nice employees, excellent customer service! — Meon J.
(Patient since 2014)
You guys saw me even though i was 15min late. Service wad fast and friendly. Had sime issues with insurance, front desk called to verify extr coverage.
Apr 4, 2014
Kat's first eye appt. — Katarina S.
(Patient since 2014)
Went in for first eye appt. was fun experience.
Apr 4, 2014
— Melissa B.
(Patient since 2014)
Thought the blonde in the front was kinda rude. I got there and wanted to look at glasses but she asked me to go to the other side. Then at check out she still wasn't friendly.
Apr 3, 2014
Nothing i love the service here — Caryah L.
(Patient since 2014)
Nothing i love the service here
Apr 2, 2014
Streamline the checkout process. — Tatum H.
(Patient since 2014)
Streamline the checkout process.
Mar 31, 2014
Checkout process was slow and confusing — Noah H.
(Patient since 2014)
Checkout process was slow and confusing
Mar 31, 2014
Need to have a larger selection of frames to choose from. — Anita C.
(Patient since 2013)
Need to have a larger selection of frames to choose from. I didn't feel I had a choice and I settled for the one pair I did find that I liked. Prices seem high, too but I don't know that for sure as I didn't do any comparison shopping. Doctor was great, exam was so much better and less stressful. And that is why I will continue to go to this office, but I may look elsewhere for my glasses.
Mar 30, 2014
Listen to your patients. I let — Araceli F.
(Patient since 2013)
Listen to your patients.
Mar 30, 2014
My annual check up at Vision Wellness — Suzanne D.
(Patient since 2011)
Dr. Wong (formerly Kennedy) was consistently awesome - personable, knowledgeable, informative, and genuine about my eye care. As is her style, she explained the tests, the options, and why these are recommended - truly appreciated feeling appreciated!
Mar 28, 2014
Definitely would recommend — Maria M.
(Patient since 2013)
Dr. Wong is great, this was my 2nd exam done with her, an my prescription is perfect - You have a great selection, I purchased a new pair with a little bling.. so I would have an extra pair..I didn't really need a new pair, my vision had not changed much.
Mar 24, 2014
Five star rating — Hernette H.
(Patient since 2014)
Dr. Wong was very thorough. I was taken care of promptly and everyone was very attentive to me. Highly recommended.
Mar 23, 2014
great staff — Douglas B.
(Patient since 2014)
Very professional and well equipped. Did not feel rushed. Great experience.
Mar 21, 2014
Be more organized at check out — Diane P.
(Patient since 2011)
Be more organized at check out. This is second time I have had to wait while they try to figure out computer, and. Coding.
Mar 19, 2014
mr — Frank G.
(Patient since 2013)
Dr Kennedy is very professional and courteous, a pleasure to see.
Mar 19, 2014
Daniel Moreno — Daniel M.
(Patient since 2011)
Very nice staff. One of the ladies in the eyeglass area even helped with my kids. Really enjoyed my visit there
Mar 19, 2014
Great place! — Mariya H.
(Patient since 2014)
Quality of care was excellent and I will definitely be coming back for years to come!
Mar 17, 2014
This appointment was fast and I was taken care of quickly — Ivan V.
(Patient since 2010)
This appointment was fast and I was taken care of quickly. Your phone service is horrible and other times you waiting time when at appointment is too long. I called and cancel an appointment before this one and was not happy with your costumer service. I told the Jessica that I would not go back and she didn't care. Her response to me was "ok". I decided to give you a second chance and this time was better. Your costumer service has to improve. I also can not stand on his long it takes your office to answer your phones, most of the time it's s machine answering. That should improve as well.
Mar 16, 2014
Beverly Stinnett — Beverly S.
(Patient since 2010)
Very friendly people. Very helpful. The doctors and the opticians know what they are doing.
Mar 14, 2014
Excellent Dr — Lesley D.
(Patient since 2010)
I was very impressed with Dr Wong she was very professional and complete with her examination. She made sure I understood what I was suppose to do for eye care at home. She showed me step by step. Very nice. Thank you!
Mar 14, 2014
I thought your office and staff were very nice to deal with — Kenneth M.
(Patient since 2014)
I thought your office and staff were very nice to deal with. I was greeted and taking care off in a very timely manner.
Mar 12, 2014
Better customer service, not that friendly — GUADALUPE L.
(Patient since 2012)
Better customer service, not that friendly
Mar 12, 2014
Improve your operation as it relates to verifying insurance coverage prior to an appointment and... — Mike D.
(Patient since 2014)
Improve your operation as it relates to verifying insurance coverage prior to an appointment and if an issue is present do not wait until we arrive at the appointment to let us know we are not covered until another month. An if covered, then communicate this with the eye ware employee.
Mar 9, 2014
— Charlene L.
(Patient since 2014)
have not rec'd glasses at this time so do not know if problem is corrected. I think it has but want to be sure with the glasses. Dr. Lee was very thorough and knew what the problem is. Liked him very much. Refer to #3
Mar 8, 2014
I like the doctors and the service, I just think the glasses are a bit expensive. — Kurt H.
(Patient since 2006)
I like the doctors and the service, I just think the glasses are a bit expensive.
Mar 7, 2014
I waited too long to be seen by the Doctor. Schedule your appts — Ruth J.
(Patient since 2008)
I waited too long to be seen by the Doctor. Schedule your appts. such that there is a minimal bottleneck.
Mar 6, 2014
Thank you! — Jessica O.
(Patient since 2014)
Excellent care, thorough exam, friendly staff, convenient appointment scheduling and forms online, and professional exceptional quality of care!
Mar 5, 2014
Completely Satisfied — Lee J.
(Patient since 2014)
I had no insurance and was so glad they could work with me.
Mar 2, 2014
my experience — Marisela R.
(Patient since 2014)
Everyone was friendly and helped with all my questions.
Mar 2, 2014
I waited for over an hour. Why? — Patrick B.
(Patient since 2009)
I waited for over an hour. Why?
Mar 1, 2014
Dr Kennedy is Great!! — Cody R.
(Patient since 2012)
I like Dr Kennedy, she always is great.
Feb 28, 2014
Continue the great services — Jesse T.
(Patient since 2014)
Continue the great services
Feb 27, 2014
five star — Sandra L.
(Patient since 2012)
very happy with everyone there= my daughter took my grandson there with my recommendations and she was very please too. Thank you for being so nice.
Feb 26, 2014
Honestly I had the worst experience. Dr — Christina L.
(Patient since 2008)
Honestly I had the worst experience. Dr. Lee himself is wonderful but It's after the exam is whats the problem. My first visit was ok but I couldnt find anything that I liked so Melanie helped me find some frames online and ordered them. They came in yesterday the 24th and she called me to let me know so I went in to try them and pay for them. It was extremely busy but I was patient. At one point melanie pulled the glasses out and I just needed ti pay for them. I sat there for an hour wqiting. I was told once she was done I'd be next. Well people coming in after me ti oick up frames and I kept getting skipped. Finally I got up and told the receptionist I was leaving. She couldn't tell me why I was skipped.This was unbelievable! I have been coming to you for years and to treat someone like this is unacceptable.
Feb 25, 2014
Overall, very good. — Andrew Z.
(Patient since 2012)
I have seen Dr. Vogl and Dr. Lee and they are both very good. Extremely personable, courteous, and professional. I just wanted my WellVision exam (because it's covered by my insurance) but was charged 50 dollars extra for a "refraction" that I was not prepared for or asked/told about.
Feb 23, 2014
KARYN HATCH — Karyn K.
(Patient since 2011)
LOVE THE SERVICES THAT YOU PROVIDE-MY FAMILY FEELS LIKE YOU REALLY CARE ABOUT OUR EYE HEALTH--BEEN GOING FOR YEARS AND WILL CONTINUE-VERY PROFFESSIONAL STAFF AND FRIENDLY ENVIRONMENT!!!!
Feb 21, 2014
More of a selection for people that want nice glasses at a good price — Lloyd P.
(Patient since 2009)
More of a selection for people that want nice glasses at a good price .I could care less a bout the name..I felt like I was in a store for sun glasses in Hollywood or something....but I will say the service was great
Feb 20, 2014
n/a I answered 10 — Tomeka L.
(Patient since 2014)
Very great visit. Dr. Thompson was very kind and professional. Myself and my daughter are very happy.
Feb 19, 2014
I have had great service there — Patricia O.
(Patient since 2011)
I have had great service there. The only thing is the wait time sometime to see the glasses person.
Feb 19, 2014
The only place I go for glasses — Royal D.
(Patient since 2010)
Since the appointments book out and Dr. Lee and Dr.Kenedy actually care , it gets hard to schedule with the one office since I am a traveler. I have tried other places but my glasses are never done correct at costco or target, so I happily now just give up and go or wait for the above doctors. Staff has always been super nice and professional.
Feb 14, 2014
I had to wait longer than I wnated. I was there on time. Maybe you should schedule better — Veronica O.
(Patient since 2014)
I had to wait longer than I wnated. I was there on time. Maybe you should schedule better
Feb 12, 2014
Nothing for my experience was excellant and Christina marie and everyone were great. — Richard E.
(Patient since 2014)
Nothing for my experience was excellant and Christina Marie and everyone were great.
Feb 6, 2014
great experience — Davere J.
(Patient since 2011)
I only wish I had received my eye prescription from my exam.
Feb 5, 2014
Better communication at front desk. Slightly confusing but everyone was very nice — Jaime F.
(Patient since 2014)
Better communication at front desk. Slightly confusing but everyone was very nice
Feb 5, 2014
I prefilled the paperwork and was still asked some of the same questions at my appointment and... — Deondra P.
(Patient since 2014)
I prefilled the paperwork and was still asked some of the same questions at my appointment and that is honestly annoying. I got there on time and was not seen for about 20-30 minutes. Then when I was finally seen. I waited for a long time and the Dr. Was probably overbooked on appointments because he kept going back and forth between appointment which I felt was rude and not respectable to my time. Fix this and I will consider going there again. I was also not happy with the selection of glasses that were available to my daughter through my insurance. I felt like I could get a better deal without my insurance.
Feb 3, 2014
It took several hours to make an appointment. I was left on hold for over 30 minutes twice — Patti D.
(Patient since 2012)
It took several hours to make an appointment. I was left on hold for over 30 minutes twice. I was then told I would be called back and that did not happen for over an hour. So my husband called back and had to be rude and refuse to be put on hold in order to finally make our appointments. We almost did not return to your establishment.
Feb 2, 2014
The only reason it's a nine is because I live in Buckeye, and the office is now pretty far away. — Merie C.
(Patient since 2012)
The only reason it's a nine is because I live in Buckeye, and the office is now pretty far away.
Feb 2, 2014
Not have me wait 40 minutes before being seen — Ivan T.
(Patient since 2013)
Not have me wait 40 minutes before being seen. Also not skip me when other customers come in after me.
Feb 1, 2014
Great Doctor and Staff — Brooklyn W.
(Patient since 2011)
I have been bringing my daughter here for three years or so now and I can't complain. Dr. Lee is great and the staff does a great job. They have great new technology that makes it a more enjoyable experience for my daughter. It is also important to note that they do a great job of maximizing my insurance benefits while keeping my out of pocket costs in mind.
Jan 31, 2014
Wait time was bad — Jana A.
(Patient since 2012)
Wait time was bad. There were people who came in after me without an appointment and were seen before me because they were medical. I did not get to see the doctor until 1 hour and 10 minutes past my appointment time. My time is just as important.
Jan 31, 2014
Prices of the glasses are a bit expensive — Marc G.
(Patient since 2011)
Prices of the glasses are a bit expensive. The service is a 10 but people would spend less getting the glasses elsewhere after the exam.
Jan 30, 2014
I was very pleased with the office staff, technician, and both doctors — Alice N.
(Patient since 2013)
I was very pleased with the office staff, technician, and both doctors. A mistake was made on the cost of my contacts, and I was contacted with an apology. The charge was corrected. Dr. Lee provided my services, but Dr. Vogel was at the desk. Very friendly and made connections with Chicago and IU.
Jan 29, 2014
satisfied customer — Kelli F.
(Patient since 2014)
My experience at Vision Wellness was great for the most part.... the only thing I didn't like was the wait.
Jan 29, 2014
I understand that there was a staff shortage, but an hour wait for an appointment is too much — Andrew G.
(Patient since 2013)
I understand that there was a staff shortage, but an hour wait for an appointment is too much. I work hard to make my appointments on time and I expect the same courtesy to be reciprocated. Perhaps a phone call to say - just to let you know that we are running behind schedule. Would you like to keep your appointment or reschedule? That is not difficult to do. I drove down from another appointment in Surprise to be at Vision Wellness on time. If I was going to be late, I would have the courtesy to call you and let you know. I expect the same in return. When my wife went up to the desk to enquire about the wait - immediately they said we could reschedule, which is fine but we were already there, and I had to leave town the next day so we stayed. Once we were seen - it all went quickly and the gentleman who helped pick out my glasses and sunglasses was extremely helpful.
Jan 25, 2014
Very nice office! — Victoria V.
(Patient since 2014)
I had to call this place to look at my eye, I was having an issue of redness and I was not even a patient of theirs and they got me in that day to be seen. Even though I didn't have an appointment it did not take long to be seen. The staff was friendly and very professional. I highly recommend this place
Jan 22, 2014
exam was great, but prices were high. — Gail L.
(Patient since 2007)
exam was great, but prices were high.
Jan 21, 2014
Long term patient of Dr Vogl. — Sherry B.
(Patient since 2010)
Long term patient of Dr Vogl.
Jan 18, 2014
More organization and communication. — Kayla C.
(Patient since 2012)
More organization and communication.
Jan 17, 2014
Great servive — Robert M.
(Patient since 2014)
VISION WELLNESS receives an A+. From exam to eyeglasses, I am well pleased. Thank you
Jan 17, 2014
The office is always very crowded and the appointments are not on time, although, the Drs/staff... — Kerrlita W.
(Patient since 2008)
The office is crowded and appointments late, but the doctors/staff are excellent.
Jan 17, 2014
A costly visit — Peter G.
(Patient since 2009)
I was disappointed that my visit cost over $100 after speaking with Dr. Vogl and being told that I would not have to have a full exam but simply see a Dr to confirm my prescription was correct.
Jan 16, 2014
Have more variety on eyeglasses frames, and more reasonable prices — Maria G.
(Patient since 2014)
Have more variety on eyeglasses frames, and more reasonable prices
Jan 13, 2014
must see — Sheree W.
(Patient since 2011)
this office is the best layout and has wonderful personnel
Jan 12, 2014
REVIEW — Eric B.
(Patient since 2011)
HAVE BEEN GOING HERE FOR YEARS. SERVICE IS EXCEPTIONAL AND THEY HAVE THE BRANDS I LIKE THAT ARE WELL INTO MY BUDGET.
Jan 10, 2014
Include dialysis in exam. They said it was $25 or I could get the opto picture — Craig B.
(Patient since 2014)
Include dialysis in exam. They said it was $25 or I could get the opto picture. They neglected to mention that was $35. I would have gotten the dialysis if I had know. Actually I would have gone somewhere else where it was included. I compared this to a car lot. Every time I turned around my $10 kept going up. I ended up paying $45 which I wasn't expecting at all. The optometrist was great though. But $400 just for lenses was way more than I expected to pay. Sorry, but I'll take the prescription and go elsewhere.
Jan 10, 2014
Awesome! — Ozeas D.
(Patient since 2013)
This is my second time your business and I'll keep coming as long as you hold on to your excellent Customer Service.
Jan 9, 2014
Eye Exam and Glasses Purchase 12/2013 — Marjie G.
(Patient since 2013)
I was extremely happy with the service I received and the quality of the technology available for the exam.
Jan 9, 2014
Not thing your staff and your doctors are very courteous they understand what you're talking about... — Alfredo L.
(Patient since 2008)
Not thing your staff and your doctors are very courteous they understand what you're talking about And take care of your needs
Jan 8, 2014
make sure the receptionist knows what shes doing — Monica R.
(Patient since 2004)
make sure the receptionist knows what shes doing
Jan 5, 2014
Wait time needs to be improved. Cost needs to be improved. — Judy C.
(Patient since 2013)
Wait time needs to be improved. Cost needs to be improved.
Jan 4, 2014
you can make the glasses come in faster so people can get to use them when needed. — Xavier B.
(Patient since 2012)
If you could make the glasses come in faster, so people can get to use them when needed.
Jan 4, 2014
Better layout — Ian B.
(Patient since 2009)
I really like the left half of the building (eyeglass section) except for the slippery chairs.
Jan 3, 2014
I was seen 30 minutes past appt time. Have more choices of frames that are affordable for my mom — Malik L.
(Patient since 2013)
I was seen 30 minutes past appt time. Have more choices of frames that are affordable for my mom. Your frames are ALL designer! We had to wait almost an hour to be seen for exam. There was only one tech to show frames and there were four people waiting.
Jan 3, 2014
Thank you — Francisco O.
(Patient since 2012)
Dr.Kennedy has been very thorough and professional. She listens carefully and works with me to find solutions. She is an excellent Doctor.
Jan 2, 2014
Lisa Tyson_the year end experience — Lisa T.
(Patient since 2013)
2013 ended with a pleasant eye exam and a new pair of fashionable Prada eye glasses. Thanks vision wellness team!!! :) Lisa Tyson, Tolleson AZ
Jan 2, 2014
Great Job as always! — Celestina D.
(Patient since 2012)
We enjoy our visits every time!
Jan 1, 2014
Great customer service — April M.
(Patient since 2008)
I have been a patient of Drs Vogle and Lee for quite a few years and love your attention to detail in an exam and am always satisfied with the customer service received by you and your office staff. I do feel however that there has not been a great selection of frames available in the last couple of years, or perhaps just not to my taste. I chose to have new lenses put in an old pair of frames most recently. Otherwise I have always been completely satisfied.
Dec 31, 2013
I was able to get similar frames and lenses with all the extras for a third of $$ from your offer — Marc D.
(Patient since 2011)
I was able to get similar frames and lenses with all the extras for a third of $$ from your offer.Since I had cataract surgery medicare partially paid. I feel your people should've known this.
Dec 20, 2013
Vision Wellness Review — Melanie H.
(Patient since 2012)
I thought the Dr. and Staff were very professional and courteous. The Eyewear was just not in my budget.
Dec 18, 2013
Speed up service I was there 2 hours — Kerry S.
(Patient since 2013)
Speed up service I was there 2 hours
Dec 18, 2013
fantastic! — Amy C.
(Patient since 2013)
Everyone was pleasant, helpful and knowledgeable. They actually listened to everything I wanted, or felt I needed, to say. I plan on staying with this office for my vision needs for as long as I live in the West Valley.
Dec 16, 2013
Rating — David L.
(Patient since 2010)
Excellent care and service. I was extremely pleased
Dec 12, 2013
Enjoyable Visit — Kelly B.
(Patient since 2011)
I look forward to going to Vision Wellness. I am always treated well! Thank you.
Dec 12, 2013
Vision Wellness — David W.
(Patient since 2004)
Friendly and efficient staff, and careful eye care.
Dec 11, 2013
customer service — Louis J.
(Patient since 2013)
although the ladies in the front seemed to be busy i came in 12 min early and only had 1 peson in front of me and all i needed to fill out the app so i can be seated and fill it out would have been nice to be greeted and ask what i was coming in for to process it more efficiantly and there wouldn't be so many people waiting in the front. just a suggestion other wise everyone was very poliet and nice.
Dec 11, 2013
We have to be at the Appointment on time. And a more affordable veriety of glasses — Robbie H.
(Patient since 2013)
We have to be at the Appointment on time. And a more affordable veriety of glasses. You only had Gucci or Prada rea
Dec 11, 2013
Dedicated, Experienced Staff — Christina E.
(Patient since 2010)
Dr. Vogl is dedicated to her practice, individualized care and keeping up with new technologies and applications. Office staff is friendly and service exceptional.
Dec 7, 2013
ABOVE AND BEYOND — Michael M.
(Patient since 2013)
I don't go to doctors but i would 100% go back to see this one.
Dec 5, 2013
professional and courteous staff — Guy B.
(Patient since 2003)
Courteous and professional staff. Nice office and convenient location. State of the art equipment. Overall a very good experience.
Dec 4, 2013
2nd Time with Vision Wellness — Georgina B.
(Patient since 2012)
I enjoyed this appointment much better that the year before. I prefer to only see Dr. Kennedy.
Dec 1, 2013
awesome — Ashley W.
(Patient since 2013)
great service and people who work there. Better than other places i have been to and plan on going back.
Dec 1, 2013
Better customer service. Not enough help in front office — Judy F.
(Patient since 2011)
Better customer service needed. Not enough help in front office
Nov 30, 2013
Make appointment times! If I have a 4:40 appt., I don't want to be seen at 5:10. — Robert S.
(Patient since 2013)
Make appointment times! If I have a 4:40 appt., I don't want to be seen at 5:10.
Nov 28, 2013
Visit Review — Javier A.
(Patient since 2013)
Great service everyone was helpful and friendly
Nov 27, 2013
Everything was perfect — Esmeralda L.
(Patient since 2013)
Everything was perfect, all the test didn't take that long and Dr Adam Lee explains every detail very well and clear.
Nov 27, 2013
Dr Lee is a awesome doctor — Karen H.
(Patient since 2013)
Dr Lee is a awesome doctor. I was disappointed that my insurance coverage was not verified or trouble shooter before my scheduled appointment. I was scheduled at 11am, but because of the insurance issue, I didn't see Dr Lee until around 12pm. I had to get a babysitter so that added an extra unnecessary hour.
Nov 25, 2013
Great service!! — Heather P.
(Patient since 2011)
Every time that I have come to the office I experienced professionalism and expertise!!
Nov 24, 2013
Great place to go for Vision Wellness — Kristin C.
(Patient since 2012)
There are really not too many things I ask for in any form of medical/wellness service: kindness, respect for my time, cleanliness and professionalism. I felt that all of these things were present at Vision Wellness. I felt comfortable there, and would definitely recommend it to others.
Nov 24, 2013
Eye exam — Maria C.
(Patient since 2013)
Very satisfied with such a thorough exam and with the latest equipment , extremely attentive to accuracy and detail. Thank you!
Nov 21, 2013
High Quality, Low Cost — Jessica B.
(Patient since 2010)
I've been very happy since I started coming to Vision Wellness a couple of years ago. Dr.Lee and his staff are very personable and make recommendations based on their own experiences. I'm confident in the care I've received and the service I've gotten. Every time I purchase contacts, Dr. Lee takes into account the affect it has on our bank account for a year's supply, and always seems to find us a rebate or something to offset the cost. Jessica, the receptionist, is awesome and works hard to coordinate with multiple insurances to make sure we get maximum coverage.
Nov 21, 2013
Carol Ritz — Carol R.
(Patient since 2012)
Waited about 35 mintues before I was seen by Dr. Kennedy but the exam was extremely fast.
Nov 20, 2013
title — Shauna R.
(Patient since 2011)
Receptionist were not friendly other than that good
Nov 20, 2013
I have been to the office 4 times and was told my appointment would take 15 to 25 minutes and all... — Ludia P.
(Patient since 2013)
I have been to the office 4 times and was told my appointment would take 15 to 25 minutes and all times I was a little early and all appointments took about an hour. That is too long of a wait. Also it is very hard to get a hold of your front office staff. I have called and left messages and I was never called back until a week later.
Nov 13, 2013
Very helpful employees! — Lisa B.
(Patient since 2012)
Thank you to Dr. Lee who explains my vision to me and takes his time to be sure I understand. The staff was amazingly patient in helping me find a style of frames that looked great on me and fit my budget. Thank you!
Nov 10, 2013
I was very happy with my service — Darlene T.
(Patient since 2013)
I was very happy with my service
Nov 9, 2013
n/a — Harold E.
(Patient since 2012)
Dr. Le and the entire staff at Vision Wellness are very professional, courteous and friendly.
Nov 8, 2013
great place!!! — Anthony C.
(Patient since 2013)
First time visting this practice, they have excellent customer service and selections of designer glassses.
Nov 8, 2013
better service when you call in. everytime.....I left on the phone way too long. not ok — Lisa K.
(Patient since 2012)
better service when you call in. everytime.....I left on the phone way too long. not ok
Nov 6, 2013
Wait time was 75 minutes which is unreasonable for an eye examWait time was 35 minutes to speak... — Danielle R.
(Patient since 2013)
Wait time was 75 minutes which is unreasonable for an eye exam Wait time was 35 minutes to speak with optometrist regarding choice of glasses
Nov 6, 2013
Maybe wait time. But not too bad. Dr was apologetic about wait time. — Marsha B.
(Patient since 2010)
Maybe wait time. But not too bad. Dr was apologetic about wait time.
Nov 2, 2013
Already did. Everyone is nice and knowledgeable — Jennifer C.
(Patient since 2013)
Already did. Everyone is nice and knowledgeable. I especially appreciate Dr Lee taking the time to really figure out my problem.
Nov 2, 2013
You have your receptionist overloaded. She was very helpful, professional & rushed — Linda S.
(Patient since 2013)
You have your receptionist overloaded. She was very helpful, professional & rushed. The phones rang nonstop because she is unable to do two jobs at the same time. This is my experience from being in the front office 5 times.
Nov 2, 2013
Annual exam — Richard H.
(Patient since 2009)
Not sure what you're looking for. see above. It was a good thorough exam. Dr. Lee very informative.
Nov 2, 2013
I can't think of anything that would make my experience any better! — Martha P.
(Patient since 2012)
I can't think of anything that would make my experience any better!
Oct 29, 2013
Awesome! — Martha P.
(Patient since 2012)
I loooovvveee the fact that they had late appointments. It has been a life saver for us!
Oct 29, 2013
You've already done it! :-) — Karen H.
(Patient since 2013)
You've already done it! :-)
Oct 25, 2013
Wonderful doctor — Reyna L.
(Patient since 2011)
Love My eye doctir, he was very informative, and did not make me feel like he was rushed. I highly recommend him.
Oct 24, 2013
Wish there was a bigger selection of frames — Eric J.
(Patient since 2013)
Wish there was a bigger selection of frames
Oct 23, 2013
Make it easier to make an appointment. One reminder to make an appointment is sufficient. — Emilio S.
(Patient since 2012)
Make it easier to make an appointment. One reminder to make an appointment is sufficient.
Oct 20, 2013
Sales person is a sneaky snake — Mark D.
(Patient since 2009)
Sales person very sneaky Just her trying to make a buck. I will be canceling the order
Oct 20, 2013
Hire more staff so when I call for an appointment you don't hang up on me or make us wait 30... — Corynne D.
(Patient since 2013)
Hire more staff so when I call for an appointment you don't hang up on me or make us wait 30 minutes past our appointment time to be seen.
Oct 18, 2013
Keep doing the great job with the great stafff you currently have. — Elaine S.
(Patient since 2004)
Keep doing the great job with the great stafff you currently have.
Oct 17, 2013
Very pleasant office, very thorough. — Phyllis D.
(Patient since 2013)
My only reason for not giving it a five was that I was told my insurance would cover ALL of my glasses, then get hit with a $20 materials charge (which I am still looking into regarding my insurance) after going thru all of the ordering. That could have gotten me 20 pair of glasses I already use from the Dollar Tree. If I was told that upfront, I would not have opted for the glasses. I didn't think I needed a Rx, the dollar ones were working fine. But I figured they are free (Not!) so why not use the insurance I pay for?
Oct 17, 2013
Nothing. I normally do not make recommendations; I just relate what my experience was, good or bad. — Gene B.
(Patient since 2011)
Nothing. I normally do not make recommendations; I just relate what my experience was, good or bad.
Oct 17, 2013
Nothing! As far as my experience - everything was perfect and your staff went above and beyond. — Martha P.
(Patient since 2012)
Nothing! As far as my experience was concerned- everything was perfect and your staff went above and beyond.
Oct 17, 2013
purplewood — Allan A.
(Patient since 2013)
I thought Vision Wellness was really Great. Fantastic.
Oct 17, 2013
first visit — Shawn M.
(Patient since 2013)
Had a misunderstanding with web site appointment scheduling but staff went out of way to fit my wife and me into see doctor
Oct 15, 2013
The office was very busy. I got there early to pick out frames so I did that before I saw the Dr — Karen F.
(Patient since 2008)
The office was very busy. I got there early to pick out frames so I did that before I saw the Dr. My appt started 25 min. or more late and I had to wait another 25 min. or more to get my new lenses ordered.
Oct 13, 2013
Great experience! — June V.
(Patient since 2008)
It's a pleasure coming to Dr. Lee for my eye health.
Oct 13, 2013
One of the best eye glass places in AZ — Edward C.
(Patient since 2007)
Great service. Great people. Very professional.
Oct 13, 2013
I really love it here, but I don't really know anyone else who would need to come this far... — Erin L.
(Patient since 2012)
I really love it here, but I don't really know anyone else who would need to come this far Southwest
Oct 12, 2013
Keep doing what you doing. — Cconite S.
(Patient since 2013)
Keep doing what you doing.
Oct 12, 2013
Dr. Day was great, but... — Sandra B.
(Patient since 2011)
My email for an appointment was never answered (don't have that option on the website if it's not going to be utilized). My wait time to be seen was 40 mins (though everything went quickly once I was called). The person who fitted me for glasses smelled like cigarette smoke - though he was very nice.
Oct 12, 2013
Staff needs to check all paperwork before talking to client (they had someone else's file and I... — Linda L.
(Patient since 2008)
Staff needs to check all paperwork before talking to client (they had someone else's file and I saw my name was not on it). Even though they get you in a room on time, you still must wait for the doctor to come in.
Oct 11, 2013
More options and prices for glasses and contacts...maybe even online. — Michael L.
(Patient since 2012)
More options and prices for glasses and contacts...maybe even online.
Oct 11, 2013
— Juanita B.
(Patient since 2011)
I was there for over two hours. Some of the staff were late or didn't show up. Dr. Lee apologized but two hours is a little long.
Oct 7, 2013
Excellent care — Carter S.
(Patient since 2013)
My 16yr old son came in with a piece of metal in his eye. Dr Lee was extremely helpful and was able to remove it right in the office! We were very impressed with the promptness of which the office got us an appointment and care. Thank you!
Oct 6, 2013
Enjoy going to the eye doctor — Denise T.
(Patient since 2011)
Everyone makes you feel comfortable. The assistants and doctors take time to answer questions that are easy to understand.
Oct 3, 2013
Good experience — Barbara P.
(Patient since 2013)
After filling out all forms required, why were the same questions asked again when I had my appointment. My paperwork had everything you needed to know. This could be a time saver for your patients
Oct 3, 2013
Great service but a very long wait time to be seen. — Cassandra F.
(Patient since 2012)
Great service but you have to wait at least 30 to 45 minutes after your appointment time to be seen by the doctor.
Sep 30, 2013
friendly and processional — Jayden P.
(Patient since 2013)
They have a great team at this location....they answered my questions so that I understood exactly what they were doing, the why behind it and understood my budget and they even helped with solutions!!!!
Sep 28, 2013
Have a better selection of glasses for blue cross davis insurance — Krystle S.
(Patient since 2013)
Have a better selection of glasses for blue cross davis insurance
Sep 27, 2013
Disorganized in the front....badly, except the person who checked me out at the end. He was great! — Amanda T.
(Patient since 2007)
Disorganized in the front....badly, except the person who checked me out at the end. He was great! Dr. Kennedy was awesome!
Sep 27, 2013
You need to have more selection of frames. Specially for men... — Rogelio P.
(Patient since 2007)
You need to have more selection of frames. Specially for men....you are very reduced in what you have available. Also the pricing, you need to have brands that are more afforable. It seems like you have many name brand frames, but when your in a budget, you cannot afford them. I would probably not be coming back next time im due for new frames just because of your selection.
Sep 26, 2013
5 Stars — Troy W.
(Patient since 2013)
The Staff was professional and courteous,I was satisfied wit the Doctor's exam and what was prescribe for my treatment.
Sep 23, 2013
Good experience — Pierrette R.
(Patient since 2004)
Dr. Vogl stays up-to-date with the latest technology.
Sep 23, 2013
Everything was good — John C.
(Patient since 2013)
Appointment went well and I was happy with the service and quality of care.
Sep 22, 2013
The appointment and service at that time was stellar.The follow up since has been abysmal. — Jon K.
(Patient since 2009)
The appointment and service at that time was stellar.The follow up since has been abysmal. I am still waiting on a call back about the glasses. I have called twice and not received a call back.
Sep 22, 2013
It was awesome — Stephanie E.
(Patient since 2013)
I loved how the appointment turned out
Sep 21, 2013
Awesome as always — Cumorah R.
(Patient since 2005)
Great new Dr. a great addition to an already awesome team!!!
Sep 20, 2013
Eyeexam and visit — Marsha M.
(Patient since 2013)
Great exam - poor selection of eyeware
Sep 19, 2013
Loved Dr. Kennedy — Daniel B.
(Patient since 2013)
I really appreciate how she cared for my son!
Sep 19, 2013
The equipment in the first room I was in was not yet working-have all equipment ready for your... — Claudia B.
(Patient since 2010)
The equipment in the first room I was in was not yet working-have all equipment ready for your first patient at 9 am. Make the checking out process more smooth and less time consuming. Your gal did not seem to know what she was doing on the computer with the program you use. I have yet to get my final costs and receipt for co-pay, as my husband had appts. to get to. She said she would call, but it is Wed and nothing yet. More selection of less expensive frames would be appreciated-I don't need designer frames. The overall experience this time seemed that you are not organized.
Sep 18, 2013
Great Office — Marc B.
(Patient since 2012)
Vision Wellness- very cheerful and efficient staff. Bright clean waiting areas. Very competent and caring Doctors and assistants.
Sep 18, 2013
Use same doctor as before. Glasses prices a bit high. — Mark T.
(Patient since 2012)
Use same doctor as before. Glasses prices a bit high.
Sep 18, 2013
Happy with the Service — Eileen P.
(Patient since 2013)
Doctor was excellent and staff very helpful
Sep 15, 2013
Wait times, single examination location — Eldon M.
(Patient since 2013)
Wait times, single examination location
Sep 15, 2013
Overall quality of service — John N.
(Patient since 2010)
The staff was skilled and professional in the service provided. The eye exam was through and provided a complete analysis of the vision condition. The discussion of the treatment options gave me the information needed to select the course of action to correct my vision.
Sep 12, 2013
When I was in there they had a hard time with the computers which ment I had to wait for a while — Andy Z.
(Patient since 2013)
When I was in there they had a hard time with the computers which ment I had to wait for a while. The AC also when out. Things that may not have been there fault but still not a great time.
Sep 12, 2013
A good experience for my exam — Michael M.
(Patient since 2009)
A good experience for my exam
Sep 11, 2013
Make the process faster then two hours — Matthew L.
(Patient since 2006)
Make the process faster then two hours
Sep 11, 2013
Wendy C. — Wendy C.
(Patient since 2010)
Very happy, you guys have a friendly office, very helpful and I feel very comfortable with the doctors. They always do a very good job of explaining everything to me!
Sep 11, 2013
. — Michael W.
(Patient since 2012)
Service was great. Just though that the frames and lenses were a little over priced. Even w/ insurance. Thank You.
Sep 8, 2013
very nice and professional staff — Molly L.
(Patient since 2011)
The staff at this facility was very courteous, nice and efficient. I don't have anything negative to say at all.
Sep 7, 2013
Prices for contacts too high — James E.
(Patient since 2013)
Prices for contacts too high
Sep 6, 2013
Better organization. The Dr — Annette H.
(Patient since 2013)
Better organization. The Dr. didnt even know who there patients were and it was a cluster with rooms. Dr. didn't know what room to go to next. Reception was very good and so was the gal handling the glasses. I love Dr. Kennedy. She is very pleasant and knows what she's doing, very thorough.
Sep 5, 2013
Great place — Sarah S.
(Patient since 2010)
I've always had a great experience here. Dr Lee really takes his time to help you and explain anything you have questions on. They really helped me a lot 3 years ago when I was having contact issues.
Sep 5, 2013
Everything decent — Angela G.
(Patient since 2013)
The Doctors were great, We did have to wait over our appt. Time, and because it was lunch time I could not meet with a glasses person and I need to come back at another time because everyone went to lunch except one guy who had a waiting line which I didn't think it was very fair in him and the folks waiting. The glasses selections were decent but it didn't have anything I liked.
Sep 1, 2013
you need to offer non designer glasses as wellsome people like myself, need to stay close it my... — Jacquline F.
(Patient since 2011)
you need to offer non designer glasses as well some people like myself, need to stay close it my insurance coverage
Aug 31, 2013
Great visit — Rodney W.
(Patient since 2008)
I was not pressured or over charged for the services I received. I am on a strict budget but Dr. Lee kept everything affordable for me.
Aug 31, 2013
Friendly Staff! — Kelly E.
(Patient since 2012)
The staff at Vision Wellness goes above and beyond...they helped fit me for my contacts personally and were very patient with me as I slowly mastered the process. I'm absolutely referring them out!
Aug 30, 2013
I felt slightly rushed through. Plus felt pressured to pick out glasses and order on the spot. — Brooke R.
(Patient since 2011)
I felt slightly rushed through. Plus felt pressured to pick out glasses and order on the spot.
Aug 30, 2013
Awesome — Janice C.
(Patient since 2007)
Dr Lee and staff always take good care of my eyes. Everyone is courtious and friendly.
Aug 25, 2013
One more note — Jerry M.
(Patient since 2003)
Would appreciate it if the women that work in your office, mostly in the front, would dress more professional. No Cleavege !
Aug 25, 2013
Good — Joseph G.
(Patient since 2013)
Staff was very helpful and very polite. They made sure to check my insurance with thier fast system of verification. I liked it. Thank you.
Aug 24, 2013
Excellent — Jessica T.
(Patient since 2013)
Everyone was great and very helpful. I was very thankful for the gentleman that helped me choose a new frame. That is not easy for me and he made the experience the easiest it has ever been.
Aug 22, 2013
top quality office/services — William C.
(Patient since 2013)
I was shocked upon entering that an optometrist's office in Avondale would be this nice. The staff was very nice, and the office very clean.
Aug 21, 2013
1. More timely appointment. 2. Increase staffing in eye fitting area — Susan W.
(Patient since 2013)
1. More timely appointment. 2. Increase staffing in eye fitting area. We left after waiting 45 minutes for someone to help us.
Aug 14, 2013
Last time I ordered contacts, it took over 3 weeks to get them, first not ordered, then some other... — Kenneth A.
(Patient since 2010)
Last time I ordered contacts, it took over 3 weeks to get them, first not ordered, then some other mix ups, etc. Just ordered again a week ago, now they are on a search to see what happened!! I'm leaving on vacation Thursday, really needed these.
Aug 13, 2013
Fabulous, Friendly and Flexible Appts. — Diana A.
(Patient since 2011)
This is my 3rd year to return to Vision Wellness. Friendly staff, they greet me by name, which makes me feel they are treating me as a patient, and not a number!
Aug 12, 2013
Great Appointment — Emily H.
(Patient since 2011)
This was my first time at the new facility. Very nice. It was the young man's second day working for you that did the initial testing. Very nice and hopefully will be with you for a long time. I enjoyed the doctor that did my exam. Very thorough and nice. See you next year!
Aug 11, 2013
Judys review — Judith W.
(Patient since 2008)
I had a great time and found out important information about a problem with my eyes.
Aug 10, 2013
Great customer service — Jonathan V.
(Patient since 2009)
We were happy with Dr. Lee's customer service. He explained everything in detail and gave me the care credit information. I will be using it to buy Jonny's yearly contacts! Thanks for explaining the benefits!
Aug 10, 2013
area of impovement — Mark L.
(Patient since 2009)
1) The appointment was doubled booked - it happens - I dealt with it, not a big deal. 2)I called 2 weeks prior to the appointment to have the drops to reverse dilation ordered. I was told new machine & they would not dilate. Well, same procedure and eyes were dilated. This one bothered me. I knew the reverse drop had to be ordered and I called to remind because they had been over looked on prior visits. That happens too. That is why I called. 3) see question 1 - I'm not complaining - you asked for my input.
Aug 7, 2013
I would have rated a 9 or 10 if the wait wasn't such a long wait after being put in the room — Danielle R.
(Patient since 2013)
I would have rated a 9 or 10 if the wait wasn't such a long wait after being put in the room. My husband and child were waiting to see Dr. Lee took a while to come into the room and moved with no sense of urgency. Even after dilating her eyes, Dr. Lee took a while to come back and check on her. I think he was more concerned with his phone, than getting back to his patient.
Aug 7, 2013
You don't have to change anything — Dasia R.
(Patient since 2013)
You don't have to change anything. Dr Kennedy came into the room very quickly after being seated for her. Dr. Kennedy was very attentive and patient with us in answering all the questions that we had. Thank you very much.
Aug 7, 2013
Great staff — Joseph P.
(Patient since 2013)
Didn't really need anything but the office staff was great
Aug 7, 2013
Pleasant staff and office — Sheree P.
(Patient since 2013)
Had a great visit. The staff is very pleasant and helpful. Wish they had a larger selection of glasses, but overall great.
Aug 7, 2013
Don't put clients on hold and then forget about them — Reymundo B.
(Patient since 2013)
Don't put clients on hold and then forget about them. Follow up with patients and show a sincere interest in their vision health.
Aug 5, 2013
For the first time, I really didn't feel like I mattered as a patient when I came in — Toniann J.
(Patient since 2008)
For the first time, I really didn't feel like I mattered as a patient when I came in. I waited at least 5 or more minutes at the front desk. Although busy, even eye contact with a "it will be just a minute" would have been better then to have been ignored. The front office staff were very loud and there was no sense of privacy when speaking with them or when they were talking to other patients. The wait to get my glasses took longer than my appointment itself. I arrived at 3 or so and didn't leave until after 5. There were two people helping one person for more than 20 minutes while myself and others were waiting to be helped. Again, no one even addressed us to say it would be a while. Not the service I'm used to having when I come to your offices. :(
Aug 4, 2013
service — Patsy A.
(Patient since 2013)
I liked my service and treatment. If asked I would not hesitate to recommend your offices.
Aug 4, 2013
Service — David R.
(Patient since 2010)
I really like the doctors here and the service I receive
Aug 3, 2013
Very Pleased with Vision Wellness — Janet Q.
(Patient since 2013)
I was very pleased with Dr. Lee , Sandy and Joe. I am a new patient and feel very comfortable with Vision Wellness.
Aug 2, 2013
Well I called 3 times and the first time I called asking about my glasses because they were... — Tina C.
(Patient since 2013)
Well I called 3 times and the first time I called asking about my glasses because they were suppose to be ready so I called and was on hold 8min, the girl says I need to call the lab can I call you back...she dose not call me back, so I call the next day and again was on hold 6 min, then I just hang up..I call right back for her to ask me If she can put me on hold I said never mind and hung up the phone, she calls me back in about 20min and says the lab broke my glasses and frames if I can come in and try on a new pair...I said I want the pair I picked out she said the computer isent letting her order that pair...so I had to go pick a new pair...now waiting another 2 weeks, Nice
Aug 1, 2013
The place was a little too crowded, no seating when we arrived and it seemed a little chaotic — Natalia M.
(Patient since 2013)
The place was a little too crowded, no seating when we arrived and it seemed a little chaotic. New girl that helped with the selection of glasses didn't walk us through the section for children. We lingered around ourself. We came back the 2nd day and the optical reps had computer log in issues and new girl stated it was her 2nd day, which is fine but was constantly asking questions about what to do next or where to click on the computer. I hope she placed our order ok. We haven't received the glasses yet so I cannot determine the outcome.
Jul 28, 2013
Vision Exam was great! — Jared D.
(Patient since 2012)
I appreciate the way Dr. Vogel works with her customers. Thank you.
Jul 24, 2013
Michelle Hamilton's review — Michelle H.
(Patient since 2009)
Everyone was very courteous and professional. I have referred others already.
Jul 23, 2013