Advanced Vision Care Desoto

Dr. James Smith

Star Star Star Star Star 305 Reviews

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Reviews

StarStarStarStarStar My first visit to the office-great experience! —    (Patient since 2021)

This was my first visit to the office, and I was very impressed. The examination was great - easy, thorough and professional. I felt good about the results. My eye health was thoroughly explained to me, and what future options I had for eye care, since I am developing cataracts. The staff and assistants were very nice, efficient and helpful. There is a very good selection of eyewear and prices available, and Jay helped me select my frames and fully explained the pricing, insurance, etc. I'm excited to get my new look (glasses).


StarStarStarStarNo Star Friendly staff expect for the guy who works in ... —    (Patient since 2019)

Friendly staff expect for the guy who works in the eye glass department


StarStarStarStarStar Outstanding service and competency! —    (Patient since 2020)

Outstanding service and competency!


StarStarStarStarStar Phis office has excellent customer service. The... —    (Patient since 2021)

This office has excellent customer service. The best place for an eye examination.


StarStarStarStarStar Advanced Vison Care - DeSoto is such a welcomin... —    (Patient since 2021)

Advanced Vison Care - DeSoto is such a welcoming place. Extremely organized staff. My visit was outstanding. The doctor's very through and personable. He's wonderful at explaining what's going on with your eyes in terms that are understood by the lay person. I will continue to use this establishment.


StarStarStarStarStar Best eye doctor around! After I switched jobs a... —    (Patient since 2020)

Best eye doctor around! After I switched jobs and insurance I was sad to learn that Dr. Smith was not covered under the new insurance but I love this place so much I was willing to pay cash which was significantly more expensive but completely worth it in my opinion to have a team that actually cares about your health, as well as, you as a person! I’ll always stay with Dr. Smith and team as long as he’s in practice!


StarStarStarStarStar Great doctor awesome customer service!  —    (Patient since 2021)

I absolutely loved the treatment I got with Dr. Smith at Advanced Vision Care. My primary doctor had referred me to a different doctor and I had an extremely bad experience, I had brought one of my kids here and decided to make an appointment for myself and one of my other kids and it was one of my best decisions. All his personnel are very nice and have great customer service.


StarStarStarStarStar  —    (Patient since 2020)

I received excellent care. Dr. Smith and his staff are very professional and caring.


StarStarStarStarStar I absolutely have nothing but great things to s... —    (Patient since 2020)

I absolutely have nothing but great things to say about my experience with Dr. Smith he was friendly very knowledgeable and helpful and even somewhat stylish in the eye frame department which in my opinion was great lol.


StarStarStarStarNo Star Service was excellent. Eye doc was very though ... —    (Patient since 2021)

Service was excellent. Eye doc was very though and he explaned everything about my eyes and precription. Then ony problem i have was I never receved a call when my glasses and contacts arrived. I called myselft two weeks later and they were both in offce. I suggest they do a follow up on peolpes stuff esspically when its already been paid.


StarStarStarStarStar Excellent services and great team took the time... —    (Patient since 2021)

Excellent services and great team took the time to explain everything that was being done.


StarStarStarStarNo Star  —    (Patient since 2020)

After talking with the office numerous times about the medicare deductible issue the situation was finally resolved so I could continue with my scheduled appointment. My second visit was much like the first. Very professional, respectful, friendly staff. Dr. was timely ( that is important to me) took time explaining, educating me and answering all of my questions. I didn"t see Dr. Smith this time but I saw Dr. Frey. They have several locations. Both of these doctors were great. My thanks to all !


StarStarStarStarStar The entire staff was very helpful and friendly —    (Patient since 2020)

The entire staff was very helpful and friendly


StarStarStarStarStar All the staff and Dr Smith are always friendly ... —    (Patient since 2020)

All the staff and Dr Smith are always friendly and very helpful and understanding


StarStarStarStarStar Very friendly and professional. No waiting and... —    (Patient since 2021)

Very friendly and professional. No waiting and safe and clean.


StarStarStarStarStar The experience was great. The staff wea very fr... —    (Patient since 2021)

The experience was great. The staff wea very friendly.


StarStarStarStarStar Very friendly and clrealy went over everything —    (Patient since 2020)

Very friendly and clearly went over everything


StarStarStarStarStar Great customer service  —    (Patient since 2020)

Very nice doctor and the office was very clean.


StarStarStarStarStar Great Service!! Everyone was very nice and help... —    (Patient since 2021)

Great Service!! Everyone was very nice and helpful. The doctor explained all my options and was very professional. Very clean and nice office! Would highly recommend visiting this office for your eye car needs.


StarStarStarStarStar It has been a very long time since I first saw ... —    (Patient since 2021)

It has been a very long time since I first saw Dr. Smith, After years of seeing other doctors I had to return to someone who is attentive and listens. He tales his time and insists on making certain you leave seeing better. Great Christian man!


StarStarStarStarStar Five stars you're the best out of all the eyes ... —    (Patient since 2019)

Five stars you're the best out of all the eyes doctor I have visited in the pass you're the best thank you.


StarStarStarStarStar AVC Desoto review  —    (Patient since 2021)

I have been going here for years now and they NEVER disappoint! They have the latest fashion glasses and are so very nice! Very warming environment!


StarStarStarStarStar Great Optometry office —    (Patient since 2020)

Per usual, the staff were welcoming and friendly. Doctor always concerned, very knowledge and doesn’t have you waiting long. The environment was clean and was practicing Covid prevention protocols. I will return.


StarStarStarStarStar Very friendly and professional. Very clean wait... —    (Patient since 2021)

Very friendly and professional. Very clean waiting area as well as the exam rooms. The optical department is well stocked with a very wide range of frames. Personal made sure all frames that were tried on or even handled were set aside for sanitation, all employees were very friendly and knowledgeable of procedures and products. I would definitely recommend to friends and family. Kudo to all, a very enjoyable experience!!


StarStarStarStarStar Would like to thank Dr. James Smith and his sup... —    (Patient since 2019)

Would like to thank Dr. James Smith and his support staff for excellent service during my eye exam visit.


StarStarStarStarStar For Life Client —    (Patient since 2021)

I am so pleased with the service I received. I have been going to Cedar Hill Eye Care for almost a decade and I was a little skeptical about the service I would get since this was my first visit here. The staff made me feel welcomed and safe.


StarStarStarStarStar Wonderful staff and service! Truly enjoyed the ... —    (Patient since 2021)

Wonderful staff and service! Truly enjoyed the experience from start to end and am very happy with my new glasses!


StarStarStarStarStar Everyone was great during my visit. —    (Patient since 2021)

Everyone was great during my visit.


StarStarStarStarStar Excellent Service —    (Patient since 2021)

I think from the time I arrived until I left this was one of the most welcoming businesses ever. They were extremely pleasant and didn't pressure me into anything I didn't want. Extremely professional and quick service. I will be back.


StarStarStarStarStar I felt comfortable during my visit and I am gla... —    (Patient since 2021)

I felt comfortable during my visit and I am glad that I went there. The entire staff were great.


StarStarStarStarStar Staff was super friendly Doctor was very infor... —    (Patient since 2021)

Staff was super friendly Doctor was very informative and answered any questions I had. also made a big improvement on my prescription for my left eye. they even gave me a discount Thanks so much :)


StarStarStarStarStar Awesome service and awesome selection.  —    (Patient since 2021)

Awesome service and awesome selection.


StarStarStarStarStar Overall a good exp —    (Patient since 2019)

Overall a good experience


StarStarStarStarStar New patient.... —    (Patient since 2021)

I had a really great visit with Dr. Smith and his staff, everyone was very kind and helpful.


StarStarStarStarStar Great Team —    (Patient since 2021)

Love them....very nice answered all my questions without any hesitation.. Atmosphere relaxing


StarStarStarStarStar Very Pleasant Experience  —    (Patient since 2021)

I had a very pleasant experience at AVC! Every person that I came into contact with was very friendly and informative. Everything was fully explained to me and I was made to feel like I was the only person in the office. The office is very spacious and clean and I felt very comfortable. So glad that I chose this office for my eye care needs.


StarStarStarStarStar As always the staff was knowledgeable, Courteou... —    (Patient since 2019)

As always the staff was knowledgeable, Courteous and professional.


StarStarStarStarStar I give my appointment a 5 star —    (Patient since 2021)

I give my appointment a 5 star


StarStarStarStarStar Nice setting friendly service with a pleasant a... —    (Patient since 2021)

Nice setting friendly service with a pleasant atmosphere


StarStarStarStarStar The service was very professional and courteous... —    (Patient since 2020)

The service was very professional and courteous.


StarStarStarStarStar  —    (Patient since 2021)

Technician and Dr. Very friendly and professional


StarStarStarStarStar Everything thing from my entrance to departure ... —    (Patient since 2021)

Everything thing from my entrance to departure was exceptional


StarStarStarStarStar Best experience! —    (Patient since 2021)

I had the best experience!! Everyone knows their job very well and explains your questions well. I would recommend this vision care above all others. I am happy I found them!


StarStarStarStarStar I have been going to Advanced Vision Care for 3... —    (Patient since 2020)

I have been going to Advanced Vision Care for 3 years for my vision needs, and I have absolutely no complaints. I love their selection of designer frames as well.


StarStarStarStarStar Perfect Service, the entire staff made me feel ... —    (Patient since 2021)

Perfect Service, the entire staff made me feel comfortable, were extremely friendly & informative. Would highly recommend anytime!


StarStarStarStarStar My Visit —    (Patient since 2020)

My appointment with Dr. Smith was the best experience I have ever had with a optometrist. He was very thorough with every exam that he did, and his explanation was so easy to understand. I highly recommend Dr. James Smith!!!!!!!!!!


StarStarStarStarStar This place is awesome! They are very kind and p... —    (Patient since 2020)

This place is awesome! They are very kind and professional. I love their customer service.


StarStarStarStarStar Outstanding and personable service. I always le... —    (Patient since 2019)

Outstanding and personable service. I always leave feeling like I’ve seen old friends. Thanks everyone for your many years of caring for me and my family.


StarStarStarStarStar I thought the people at the office were fabulou... —    (Patient since 2020)

I thought the people at the office were fabulous, service and process was very professional yet friendly. I however did not appreciate them charging me $39 automatically for a wellness check I didn't opt for when presented, I felt duped. I paid it but decided to buy my frames and lenses elsewhere so hope that $39 was worth it the product loss. I will go back for another exam because the staff was so lovely and had GREAT CHAIR SIDE MANNERS but I'll watch out for the squeeze...ijs


StarStarStarStarStar Absolutely has the best staff, very patient and... —    (Patient since 2019)

Absolutely has the best staff, very patient and courteous. Every precaution was taken due to the COVID-19 concern for sterilization.


StarStarStarStarStar Very friendly staff and atmosphere. —    (Patient since 2020)

Very friendly staff and atmosphere.


StarStarStarStarStar I always have a good experience with Advanced V... —    (Patient since 2019)

I always have a good experience with Advanced Vision. There is little to no wait when attending my appointment. The facility is clean, friendly and all your vision needs are on-site.


StarStarStarStarStar Closing Time —    (Patient since 2020)

This was my first time here and the experience was awesome from the beginning to the end. When it was time for me to pay, my flex spending card was declined. So while I was resolving my issue with the card I didn't realize that it was closing time. But they stayed and made me feel comfortable until I resolved my card issue, while some places will probably kick you out or feel annoyed. I'm definitely coming back.


StarStarStarStarStar The appointment was a smooth experience. My ey... —    (Patient since 2020)

The appointment was a smooth experience. My eyes were handled with care.


StarStarStarStarStar Our visit was very informative and professional... —    (Patient since 2020)

Our visit was very informative and professional. We appreciated your relaxed manor and conversation. I thank your staff and you for a pleasurable experience.


StarStarNo StarNo StarNo Star Quality Dr. and facilities ; but poor to no com... —    (Patient since 2020)

Quality Dr. and facilities ; but poor to no communications regarding extra charges or items not covered by insurance. Very disappointed in what could have been otherwise pleasant experience.


StarStarStarStarStar I love this office. The staff is very friendly... —    (Patient since 2020)

I love this office. The staff is very friendly and professional.


StarStarStarStarStar Awesome Staff! The doctors and assistance was h... —    (Patient since 2020)

Awesome Staff! The doctors and assistance was hands on and very detail with explaining what is require.


StarStarStarStarStar Another great visit, entire staff is so nice an... —    (Patient since 2020)

Another great visit, entire staff is so nice and very COVID-19 compliant which puts you at ease when you arrive. Highly recommend going here, Dr. Smith is very personable and explains every step of the process , and explains it in a way its very easy to understand.


StarStarStarStarStar This was by far the best experience I have ever... —    (Patient since 2020)

This was by far the best experience I have ever had at the eye doctor. I have stigmatism, and it is hard finding the right contact that adjust correctly. Dr. Smith made sure to do a thorough check on each eye separately. I've always had problem with my right eye and never knew why. He explained the problem and had me to switch out a few contacts for that one eye until we found the correct one. I also had my 6 month old daughter with me and she was hollering due to being sleepy. The staff was so polite and nice to us. I can say that you have gained a new customer and I will be spreading the word ...Thank You!!


StarStarStarStarStar  —    (Patient since 2020)

Everything was great. No changes needed.


StarStarStarStarStar I must say my dr visit was great!! Dr Frye was ... —    (Patient since 2020)

I must say my dr visit was great!! Dr Frye was very nice and he made sure I was comfortable and explained everything to me as he was doing it. The receptionist were so welcoming for sure I have a new eye doctor home. 💙🥰


StarStarStarStarStar This office was amazing when I walked in. The D... —    (Patient since 2020)

This office was amazing when I walked in. The Dr. and his staff was simply amazing, and held great conversation. I will be back


StarStarStarStarStar  —    (Patient since 2020)

I have never been disappointed with my checkups and will continue to do my annual checkups like I have been doing for the past 20 years or more


StarStarStarStarStar Great Visit  —    (Patient since 2020)

Visit was great. The people are friendly and inviting. The visit was long and they have the best technology.


StarStarStarStarStar The doctor you can trust with your eyes —    (Patient since 2020)

Dr. Smith and his staff, Sherlynn and the others, provide excellent service and personal attention. Because he stays current and because his code of ethics is based on integrity and compassion, my husband and I trust him completely. He has been our optometrist for almost 20 years, and even though he does not practice in our town, his skill set, such as his ability to communicate, makes it well worth the drive. Drs. Amy and Danny Alexander


StarStarStarStarStar Mrs. Diane P. Johnson —    (Patient since 2020)

Pleasant and courteous staff.


StarStarStarStarStar I love this Vision place! The staff is remarkab... —    (Patient since 2020)

I love this Vision place! The staff is remarkable. Easy to talk too. They treat you like you're human and provide great assistance when you're not sure about the type of frames you want. For instance, you might want a Gayle King look, or a serious Anthony Hopkins look with the black frames. They will help you!


StarStarStarStarStar Everyone here was very professional, personal a... —    (Patient since 2020)

Everyone here was very professional, personal and polite. Each member were very thorough in explaining each process.


StarStarStarStarStar The service was superb from the front desk to t... —    (Patient since 2020)

The service was superb from the front desk to the back. I felt comfortable and knowledgeable about my condition with left eye.


StarStarStarStarStar New patients —    (Patient since 2020)

The entire staff showed great customer service by telling us each and every machine was cleaned and sanitized after each patient use. Dr. Smith took time to get to know us, tell us something about himself and put us at ease before he began the examination. When we chose new glasses, the customer service continued. Each frame is cleaned before and after they are tried on. I appreciated the cleanliness and mask wearing of every staff member.


StarStarStarStarStar Office is always clean and now with this virus ... —    (Patient since 2020)

Office is always clean and now with this virus it is even better and Dr Smith explains throughly


StarStarStarStarStar Nice Experience —    (Patient since 2020)

Staff was professional, environment was clean and sanitary, and selection was great.


StarStarStarStarStar Dr. Smith and his staff were so personable with... —    (Patient since 2020)

Dr. Smith and his staff were so personable with me as a new patient. I appreciated the amount of time and effort they devoted to me. I really felt welcome.


StarStarStarNo StarNo Star testing area is not very handicap accessible, m... —    (Patient since 2020)

testing area is not very handicap accessible, my mother is in a wheelchair and it was hard for her to get tested due to the area being so small and hard to get her around


StarStarStarStarStar  —    (Patient since 2020)

Everyone was very nice and professional from the time I walked in. Dr. Smith answered all my questions to put my mind as ease. I would recommend him to any one.


StarStarStarStarStar The visit was remarkable.The customer service ... —    (Patient since 2020)

The visit was remarkable. The customer service was deemed top quality


StarStarStarStarStar Great vision doctor! —    (Patient since 2020)

I had great & friendly service upon arrival and through my visit.


StarStarStarStarStar  —    (Patient since 2020)

I love this eye doctor, though it is a little pricier than I anticipated. I understand though because it is a private practice. Everyone was very friendly and Dr. Smith was very nice and talkative, I even got a $200 rebate for my contacts!


StarStarStarStarStar Everyone here is very friendly they are quick, ... —    (Patient since 2020)

Everyone here is very friendly they are quick, efficient, and extremely helpful.


StarStarStarStarStar The staff at Advanced vision care are fantastic... —    (Patient since 2020)

The staff at Advanced vision care are fantastic.!!! They are so friendly. If anyone is looking for an eye doctor to go to, I would like to highly recommend this office


StarStarStarStarStar Everyone was so nice and help —    (Patient since 2020)

Everyone was so nice and helpful


StarStarStarStarStar Truly life changing experience  —    (Patient since 2020)

This was the most positive experience I have ever had with an eye doctor. After 15 years of over correction I can finally see without a headache. Dr. Smith truly has a gift and the staff are beyond personable.


StarStarStarStarStar Omg! Very professional and I received quality i... —    (Patient since 2020)

Omg! Very professional and I received quality information regarding my eyes. My exam was done thoroughly and correctly. I will definitely be going back and I have already started to refer my family and friends. Thanks for providing me with excellent service. You guys ROCK!!


StarStarStarStarStar Great service , all was carefully explained tha... —    (Patient since 2020)

Great service , all was carefully explained thanks the staff and dr. Smith. Annual eye care.


StarStarStarStarStar Warm and personal experience —    (Patient since 2020)

My visit at Vision Care was my first experience ever. Everyone took such great care of me. They were warm inviting and my experience was pleasant. I felt as if they already knew me. I would definitely refer other people here.


StarStarStarStarStar Everyone was nice and helpful during my yearly ... —    (Patient since 2020)

Everyone was nice and helpful during my yearly check up. This is the second time I have visited and everything went well as the first time.


StarStarStarStarStar I always love going to Advanced Vision Care - D... —    (Patient since 2019)

I always love going to Advanced Vision Care - DeSoto, TX The Eye Doctors, Technicians and Support Staff are conduct themselves in a very professional and courteous manner.


StarStarStarStarStar As always excellent service, very friendly and ... —    (Patient since 2019)

As always excellent service, very friendly and extremely helpful in answering all my questions.


StarStarStarStarStar I love going to Dr. Smith's office everyone is ... —    (Patient since 2019)

I love going to Dr. Smith's office everyone is friendly and nice. It's like visiting old friends


StarStarStarStarStar Always a quick and informative visit!  —    (Patient since 2019)

Always a quick and informative visit!


StarStarNo StarNo StarNo Star Could have been better.  —    (Patient since 2019)

The appointment was fine except the woman helping my daughter seemed to imply that my daughter was not smart enough to know her letters and insisted we use pictures instead. Never mind the fact that maybe she just couldn't see there letters, oh no she must not be smart enough to know her alphabet. Oh and lets not forget the fact that they gave us another patient's prescription which means some strangers are walking around with my daughters DOB and phone number. Thank God socials are not apart of that paperwork or addresses. That has to be some kind of HIPAA violation.


StarStarStarStarStar Everyone was incredibly friendly and profession... —    (Patient since 2019)

Everyone was incredibly friendly and professional, and they had all of the processes down like a well-oiled machine. I felt very comfortable the entire time!


StarStarStarStarStar Great Service —    (Patient since 2019)

I was seen by Dr. Frey on 10/7/19 and he was great. Could not ask for a better eye doctor.


StarStarStarStarStar Professional and friendly staff. Doctor was kno... —    (Patient since 2019)

Professional and friendly staff. Doctor was knowledgeable and I highly recommend their services.


StarStarStarStarStar Great staff so helpful also appreciate the call... —    (Patient since 2019)

Great staff so helpful also appreciate the call advising me it was time for my appt


StarStarStarStarStar Service is excellent! Staff and doctors are pr... —    (Patient since 2019)

Service is excellent! Staff and doctors are professional. You can expect prompt service and that's why I don't mind keeping my annual appointment.


StarStarStarStarStar I have used Dr. Smith for many years. I have k... —    (Patient since 2020)

I have used Dr. Smith for many years. I have known his receptionist even longer. I could change. I choose not to because they know me and what I need. I am pleased with all they do and have done in the past!


StarStarStarStarStar The staff was courteous & informative. I had a ... —    (Patient since 0001)

The staff was courteous & informative. I had a pleasant experience & the equipment is state of the art!


StarStarStarStarStar I love going to Advance Vision! The staff is ve... —    (Patient since 2020)

I love going to Advance Vision! The staff is very nice, they all had welcoming smiles, and very helpful. I would recommend this place to everyone


StarStarStarStarStar The office was very clean and staff was friendl... —    (Patient since 2020)

The office was very clean and staff was friendly


StarStarStarStarStar Very Pleasant and comfortable atmosphere! —    (Patient since 2020)

If you are having vision issues, Advance Vision is the place to go.


StarStarStarStarStar very satisfied with my visit. i cant wait to ge... —    (Patient since 0001)

very satisfied with my visit. i cant wait to get my glasses! they have so many deals


StarStarStarStarStar The team at advanced vision is great - whether ... —    (Patient since 2020)

The team at advanced vision is great - whether I see dr. Smith or dr. Frey I always feel very well taken care of! Wouldn't consider going anywhere else!


StarStarStarStarStar Great customer service everyone is friendly and... —    (Patient since 0001)

Great customer service everyone is friendly and efficient. They don't keep you waiting like most doctor offices do now days.


StarStarStarStarStar I was so happy when I found you accepted my ins... —    (Patient since 2020)

I was so happy when I found you accepted my insurance Dr Smith and his staff are so knowledgeable and friendly very clean environment


StarStarStarStarStar Best Eye Exam I've Been To —    (Patient since 0001)

Upon first walking in, you're greeted with a very friendly receptionist. Once I was taken back, the lady who did the preliminary exams was very friendly and explained everything that was going on as she did it, making me feel more comfortable throughout the process. When Dr. Smith did my exam, he not only explained what astigmatism was, but she showed me the varying degrees of the condition and drew on a diagram to make sure I understood exactly what was going on with my eyes. He was very patient when I was looking through the machine, taking time to make sure my answers were clear and definite. Best eye doctor I've ever been seen by. Finally, when we picked out my frames, the lady who helped up was so friendly and made jokes with my husband and the doctor and myself. The man who made the marks on the glasses (sorry, I don't know the technical terms for their positions) was very patient with me, even when I changed frames a few times. He also reassured me that, as long as I like them and wear them with confidence, that no one can tell me I look bad in my glasses. This really was the best place I've been to for an eye exam. Definitely recommending it to everyone I know.


StarStarStarStarStar Dr. Smith was very friendly, prompt, told a few... —    (Patient since 2021)

Dr. Smith was very friendly, prompt, told a few jokes, but very informative about my eye examination. Advanced Vision Care is great. I will not go anywhere else.


StarStarNo StarNo StarNo Star  —    (Patient since 0001)

I went with my mom for a contact lens exam. The people were friendly and courteous. It went well until the end when we were both surprised to find out the contact lens fitting, the only part not covered by insurance, was $130 for each of us. She almost hit the roof! I don’t normally pay attention to that part of the appointments we’ve had in the past but she was upset because she said we’ve never been charged more than $60 apiece for it. All I know is up until that point, I was going to be on time to work but once that happened, she was upset and didn’t trust them anymore so she inspected every single charge practically and was verifying online everything the man talking to her told her about the contact lenses they were trying to sell her. I know if she’d bought lenses for us both, the total was $650 but she only bought mine. She was angry when we left and I ended up being a few minutes late to work. I felt like it could have all been avoided if they’d explained the charges ahead of time instead of at the end. If she’s not going back, I know I’m not and my dad and brother go where we go so no one in our family is going.


StarStarNo StarNo StarNo Star Ask about fees not covered by insurance upfront! —    (Patient since 0001)

The staff is friendly and professional. My biggest problem and the reason my family and I won’t be going back is because I was surprised with a contact lens fitting fee at the end that was more than double what I’d paid at 3 previous and different eyecare providers. Of course, you don’t discover what you’re being charged until after the services are provided and they expect payment at that time. It was my mistake for not asking ahead of time, but I’ve never been charged more than $60 for a contact lens fitting at any of my yearly exams in over 5 years so no way was I expecting to be hit with a $130 charge this time! My son and I both went for a contact lens exam so that’s $260 out-of-pocket BEFORE contacts are purchased! They also push something called iWellness for an additional $39 that I had to opt out of on the new patient forms and again when I got there. It was mentioned, including in the paperwork, no less than 3 times. Sitting down at the end to settle up felt strangely like talking to a used car salesman or something; I just had the feeling of needing to be on the defensive because I was about to get a sales pitch of some sort. No visit for medical needs, be it for general medical or vision or dental, should end with a patient feeling bamboozled or flim-flammed and that’s what I felt. It was our first visit and it will be our last also.


StarStarStarStarStar I was very impressed and satisfied with the ser... —    (Patient since 0001)

I was very impressed and satisfied with the service given starting with the Reception assistance, and Dr Frey, his greeting, examination, advice given, prescriptions, and expected follow up(s) in the future.


StarStarStarStarStar Excellence. CLEAN FRIENDLY WELCOMING INFORMATIV... —    (Patient since 2020)

Excellence. CLEAN FRIENDLY WELCOMING INFORMATIVE FAMILY.


StarStarStarStarStar Great staff and great service. Very fast and ef... —    (Patient since 0001)

Great staff and great service. Very fast and efficient


StarStarStarStarStar Best Eye Care Service —    (Patient since 2020)

Dr. Smith has taken care of my eyes for many years, I trust his knowledge and expertise. An added bonus is his selection of eye glasses in his Desoto Office. I am always receiving compliments on my eye ware, its tough to let people in on my secret that he is one of the very best eye care doctors and that I never have to shop anywhere else for my eye glass frames. His office staff are always eager to help and make sure that you have the best experience. Thank you Vision Care for your outstanding commitment to quality eye care!!!!


StarStarStarStarStar Very nice  —    (Patient since 0001)

I️ like The eye doctor they always have you in and out in no time. My mom recommended this place to me I️ was Excited because I️ needed Some new stylish frames. Advanced vision care had exactly what I️ needed , they’re a little pricey but ask yourself isn’t your vision the most important thing. If you can’t see how useful are you?


StarStarStarStarStar Great experience! —    (Patient since 2020)

Yesterday was my first time to see Dr Frye and I thoroughly enjoyed my visit. Everyone in the office was very nice. I would definitely recommend him and his staff.


StarStarStarStarStar It was honestly better than Wal-Mart. The staff... —    (Patient since 0001)

It was honestly better than Wal-Mart. The staff was friendly, amazing and respectful. I loved it. They were having trouble with my insurance but they were persistent to help me and saved me a lot of money. I recommend this place!


StarStarStarStarStar Great Service —    (Patient since 0001)

They made sure I was satisfied with what services were provided and products I left with.


StarStarStarStarStar Great Office and personalities with in... —    (Patient since 2021)

Great Office and personalities with in...


StarStarStarStarNo Star It was quick and easy, and all of my questions ... —    (Patient since 0001)

It was quick and easy, and all of my questions were explained well.


StarStarStarStarStar Both staff as well as the doctor were very frie... —    (Patient since 2020)

Both staff as well as the doctor were very friendly. The office was clean and inviting.


StarStarStarStarStar I arrived at the office and was greeted and see... —    (Patient since 0001)

I arrived at the office and was greeted and seen promptly. They have state of the art equipment and the staff was very friendly. I wish they had lower priced frame options, but the service is wonderful.


StarStarStarStarStar Awesome service! Greeted at the door and everyo... —    (Patient since 0001)

Awesome service! Greeted at the door and everyone was polite friendly.


StarStarStarStarStar Melinda —    (Patient since 2020)

Loved this office! Will be back!


StarStarNo StarNo StarNo Star Everyone is nice and friendly here, but I left ... —    (Patient since 2019)

Everyone is nice and friendly here, but I left feeling the same way I felt when I got there, confused about my situation and even more broke.


StarStarStarStarStar Back Again for Greatness —    (Patient since 2019)

Everyone is friendly and appointments don't take up all your time.


StarStarStarStarStar Would like to thank Dr. Smith and the entire su... —    (Patient since 2019)

Would like to thank Dr. Smith and the entire support staff at Advanced Vision Care - Desoto for there professionalism and outstanding customer service.


StarStarStarStarNo Star Thorough, courteous, and helpful.  —    (Patient since 0001)

Thorough, courteous, and helpful.


StarStarStarStarStar Awesome visit!! Awesome staff with professional... —    (Patient since 2019)

Awesome visit!! Awesome staff with professionalism!!


StarStarStarStarStar Great yearly check up!! —    (Patient since 2019)

My visit like always was a great experience!! The staff and Doctor(s) are great! It’s like we are all family the environment is very cozy and they make you feel sooo comfortable! That is what I mostly love about my visits!!


StarStarStarStarStar Excellent service! Prompt service - friendly, ... —    (Patient since 2019)

Excellent service! Prompt service - friendly, knowledgeable staff


StarStarStarStarStar I have been coming to Dr. Smith over 20 years, ... —    (Patient since 2019)

I have been coming to Dr. Smith over 20 years, I love him and his staff. He does a thorough exam.


StarStarStarStarStar Golden 1st visit —    (Patient since 0001)

This place was great! The staff was friendly and welcoming. They explained everything throughout the exam so I understood the use/result of each instrument. I was provided with a courtesy copy of my prescription and they offer a wide variety of fashion/designer frames for both glasses/sunglasses. Keep up the great work you guys 👍🏽👍🏽


StarStarStarStarStar Wonderful, friendly doctor.  —    (Patient since 0001)

Wonderful, friendly doctor.


StarStarStarStarStar Awesome Office —    (Patient since 2020)

This office is family friendly and they make you feel at home.


StarStarStarStarStar Lovely people  —    (Patient since 0001)

Dr. Smith and his team are great at what they do. They’re efficient and affordable!


StarStarStarStarStar Great Family Dr. —    (Patient since 2020)

Always puts the patient first. Willing to go above and beyond to make sure ypu are satisfied.


StarStarStarNo StarNo Star A Lost For Words —    (Patient since 0001)

Quick and easy. It was great. Nothing like I had originally expected. I expected a very, VERY, long wait. I did not wait long. The room was spacious. Not that I needed it. But if you have mutiple children or family wants to be with you. There is plenty of space. New technology. And i was sleepy when i went the last time. Been up for like 14hrs plus (dont worry it doesn't effect the appointment at all) but i couldn't notice everything because of my drowsiness.


StarStarStarStarStar Great service, friendly and professional all of... —    (Patient since 2021)

Great service, friendly and professional all of them. Dr. Fry is great 👍


StarStarStarStarStar Great doctor and great staff. Dr Fry is wonderf... —    (Patient since 2021)

Great doctor and great staff. Dr Fry is wonderful.


StarStarStarStarStar The staff made my exam  —    (Patient since 0001)

Everyone on the Advanced Vision Care staff were very friendly and helpful. I had injured my right hand and was struggling to write my information with my left. The receptionist came in the waiting room and assisted me in my struggle. This was only the beginning of the help and friendliness that was shown to me. I will return for a repeat annual check of my eyes.


StarStarStarStarStar First time appointment —    (Patient since 2020)

I really enjoyed my visit to Advanced Vision Care, Dr. Smith showed compassion and explained numerous details to me, dregarding my eyes and my condition. Everone staff person that I met was courteous and helpful. I will for sure refer a family or friend to Advanced Vision Care as well as visit them again in the future. Deborah B.


StarStarStarStarStar Thank you for making my visit enjoyable. Everyo... —    (Patient since 0001)

Thank you for making my visit enjoyable. Everyone was courteous and efficient without being overly stuffy or bland.


StarStarStarStarStar Great serviceFriendly staffKnowledgeable doct... —    (Patient since 0001)

Great service Friendly staff Knowledgeable doctor Terrific selection of frames


StarStarStarStarStar Amazing. I had no insurance and they worked wit... —    (Patient since 0001)

Amazing. I had no insurance and they worked with me with no problem.


StarStarStarStarStar Excelllent Care —    (Patient since 2019)

The online process for Dr. James Smith eye practice was simple and easy to use.


StarStarStarStarStar Great place with courtesous staff. —    (Patient since 2020)

Great place with courteous staff.


StarStarStarStarStar Highly Recommend!!!! —    (Patient since 2020)

Highly Recommend!!!! Service went above my expectations. Everyone is very friendly and professional.


StarStarStarStarStar Dr Smith was very professional and the glasses ... —    (Patient since 0001)

Dr Smith was very professional and the glasses will hopefully fit


StarStarStarStarStar Pleasant experience, first time I've met Dr. Fr... —    (Patient since 0001)

Pleasant experience, first time I've met Dr. Frey and he made me feel comfortable and was able to answer my questions.


StarStarStarStarStar Great place to go for vision care and advice, i... —    (Patient since 2020)

Great place to go for vision care and advice, it's a family feel when you walk in until you leave, from the front desk to picking out glasses, you feel important and heard.


StarStarStarStarStar I Love this place!! I’m glad I cAme here and wi... —    (Patient since 2020)

I Love this place!! I’m glad I cAme here and will be a patient here from now on!!


StarStarStarStarStar Annual exam —    (Patient since 2020)

Great place to go. I put full trust in Dr. Smith and his staff.


StarStarStarStarStar The entire staff was professional and friendly ... —    (Patient since 2020)

The entire staff was professional and friendly


StarStarStarStarStar  —    (Patient since 0001)

Everyone was amazing from the staff to Dr Fry. The atmosphere was comforting and the wait wasn't long. I was in and out. Best experience by far.


StarStarStarStarStar Attentive and professional service every step o... —    (Patient since 2021)

Attentive and professional service every step of the way.


StarStarStarStarStar Feels like home... —    (Patient since 2020)

Awesome doctors and staff! They are ALWAYS polite and friendly.


StarStarStarStarStar I am very happy with my treatment. The staff al... —    (Patient since 2019)

I am very happy with my treatment. The staff all were very friendly and professional.


StarStarStarStarStar Very pleasant staff and doctor! —    (Patient since 0001)

Very pleasant staff and doctor!


StarStarStarStarStar Very courteous and efficient office —    (Patient since 0001)

Very courteous and efficient office


StarStarStarStarStar Excellent care and visit —    (Patient since 0001)

The staff was very good and I appreciated the excellent care I received!


StarStarStarNo StarNo Star Great Concept! —    (Patient since 0001)

Great Concept in the office set up but some improvements could be made in Staffing. Meaning that I felt considerably badgered by I think who is the office manager, her name Escapes Me. However, when I was asked if my child had Medicaid I told her no but for some reason she continued to ask me the same question over and over again explaining to me that if the patient has Medicaid as a primary or secondary that their office does not work with the patient. I explained to her that my child has Blue Cross Blue Shield of Illinois and that she does not have Medicaid but because Medicaid was mentioned at some point in the setup or conversation of my child becoming a new patient of their office she assumed that Medicaid was involved no matter how many times I told her that it wasn't. Other than that the service was phenomenal especially with the lady that helped my child with picking out her eyeglasses and filing service and care with the insurance. Dr. Smith should be commended for the job that he has done with his office. Job well done!


StarStarStarStarStar I enjoy every visit to Advanced Vision Care —    (Patient since 2020)

I enjoy every visit to Advanced Vision Care in Desoto. Dr. Smith and his entire staff are friendly, welcoming and its truly a pleasant experience.


StarStarStarStarStar Great Eye Care  —    (Patient since 0001)

The staff was very professional and helpful and walked me through the whole process and answered any and all questions that I had I highly recommend them


StarStarStarStarStar Love Dr Smith and his personel. Very friendly, ... —    (Patient since 2021)

Love Dr Smith and his personel. Very friendly, and professional. They take an interest in you personally.


StarStarStarStarStar My eye visit was superb!!! —    (Patient since 2019)

My eye visit was superb!!!


StarStarStarStarStar Very Pleasant visit awesome staff and clean off... —    (Patient since 0001)

Very Pleasant visit awesome staff and clean office space.


StarStarStarStarStar It was a pleasure. Friendly staff. Very thoroug... —    (Patient since 0001)

It was a pleasure. Friendly staff. Very thorough physician. Dr Frye.


StarStarStarStarStar It is satisfying and reassuring when your visio... —    (Patient since 2019)

It is satisfying and reassuring when your vision history is know and any changes are explained. For me, it was very reassuring.


StarStarStarStarStar Excellent service and very clean office. —    (Patient since 0001)

Excellent service and very clean office.


StarStarStarStarStar I enjoyed my appointment , everybody was so nic... —    (Patient since 0001)

I enjoyed my appointment , everybody was so nice, friendly and happy.


StarStarStarStarStar Top notch  —    (Patient since 2020)

Wonderful staff, great service.


StarStarStarStarStar Great time and awesome service....  —    (Patient since 2021)

Great time and awesome service....


StarStarStarStarStar Dr. Smith and his staff are awesome. I highly r... —    (Patient since 2021)

Dr. Smith and his staff are awesome. I highly recommend him for your eye care needs.


StarStarStarStarStar Wonderful service!!!! Great staff!! —    (Patient since 0001)

Wonderful service!!!! Great staff!!


StarStarStarStarStar Best eye exam experience ever! The staff was ve... —    (Patient since 2019)

Best eye exam experience ever! The staff was very polite and cordial. Dr Smith explained all of his procedures thoroughly and in layman's terms. He made sure to answer all of my questions as well. I highly recommend Advanced Vision Care!


StarStarStarStarStar New customer... —    (Patient since 2019)

As a new customer, I really liked the on-boarding process and service. The staff was very friendly and made me feel comfortable.


StarStarStarStarStar Great appointment! Staff was very nice and app... —    (Patient since 2021)

Great appointment! Staff was very nice and appointment went smooth!


StarStarStarStarStar As always Dr Smith and his staff did a wonderfu... —    (Patient since 2020)

As always Dr Smith and his staff did a wonderful job


StarStarStarStarStar Yearly Eye Exam —    (Patient since 2019)

All of the staff at the Advanced Vision Care Facility were very professional and courteous. Dr. Smith is always open and honest about your eye examination and the results. And always a friendly reminder to take care of your eyes and they will take care of you.


StarStarStarStarStar Knowledgeable. Courteous. Staff —    (Patient since 2020)

Knowledgeable. Courteous. Staff


StarStarStarStarStar My family just love coming here!! Everyone is t... —    (Patient since 0001)

My family just love coming here!! Everyone is the best!! No worries here!!


StarStarStarStarStar Thank you for working with me on the issue of m... —    (Patient since 2015)

Thank you for working with me on the issue of my glasses not working. I truly do appreciate your kindness.


StarStarStarStarStar Eye Care —    (Patient since 0001)

Advanced Vision Care has been my eye care professionals for years


StarStarStarStarStar Love coming here. Everything is well up to date... —    (Patient since 2020)

Love coming here. Everything is well up to date, they get you in and out, nice staff


StarStarStarStarStar Excellent Service —    (Patient since 0001)

My visits have always been well performed and very informative. I would recommend to my family and friends.


StarStarStarStarStar Great Doctor. Very thorough in eye examination... —    (Patient since 2015)

Great Doctor. Very thorough in eye examination and tests. Very nice and kind and compassionate.


StarStarStarStarStar Been going here for years —    (Patient since 0001)

Been going here for years, and wouldn't even consider going elsewhere. Great staff!


StarStarStarStarStar Cares deeply about your vision —    (Patient since 2020)

I have always enjoyed the family oriented style that this office conveys over 10 years. I can truly say that this is one of the best patient oriented environments that I have ever had the pleasure of feeling a part of. They are like family to me and they have always been gracious, caring and sincere about my vision care. They have some of the BEST EYEWEAR SELECTION EVER!!!!


StarStarStarStarStar Dr. Smith is very knowledgeable and courteous. ... —    (Patient since 2019)

Dr. Smith is very knowledgeable and courteous. Office staff is also very helpful.


StarStarStarStarStar Great service! And incredibly friendly doctor w... —    (Patient since 0001)

Great service! And incredibly friendly doctor who took a lot of time to explain everything thoroughly and answer all my questions about my eyes. They have great eyeglasses too!


StarStarStarStarStar Great staff and the atmosphere is wonderful. Th... —    (Patient since 0001)

Great staff and the atmosphere is wonderful. They work with you to get your eye needs fulfilled.


StarStarStarStarStar It was my first visit and they made me feel rig... —    (Patient since 2020)

It was my first visit and they made me feel right at home. The staff were beyond professional. They took the time to address every concern I had. My experience here was a great one from begin to end. THANKS


StarStarStarStarStar Everyone was professional and courteous friend... —    (Patient since 0001)

Everyone was professional and courteous friendly and helpful


StarStarStarStarStar Simply the best... —    (Patient since 2020)

This was by far the best eye exam I've ever received. Dr. Smith explained everything about what was going on with my vision and eyes. He answered all of the questions I asked with slow thoughtful answers that were easily understood. I am really happy I chose Advanced Vision Care.


StarStarStarStarStar Great doctor who took his time and explained to... —    (Patient since 0001)

Great doctor who took his time and explained to me the entire process and willing to answer any question I had. The staff is friendly and very warming. Made me feel comfortable and helped me pick out my frames. I love the atmosphere and the people who work there. Top notch


StarStarStarStarStar Love my Eye Dr. And his staff!Highly recommend... —    (Patient since 0001)

Love my Eye Dr. And his staff! Highly recommend! Will always go here!


StarStarStarStarStar As always I am very pleased with your services ... —    (Patient since 0001)

As always I am very pleased with your services at Advance Care Vision, your staff as well as yourself are very friendly, professional and caring. Keep up the good work.


StarStarStarStarStar The ambiance of the office is nice; not all lou... —    (Patient since 2021)

The ambiance of the office is nice; not all loud and busy.


StarStarStarStarStar Great visit. Nice and friendly staff. Well kept... —    (Patient since 0001)

Great visit. Nice and friendly staff. Well kept and pleasant office.


StarStarStarStarStar Great Experience  —    (Patient since 0001)

Dr.Smith and his staff were all very welcoming and kind!! I would definitely recommend the office to others!


StarStarStarStarStar Dr. Frye  —    (Patient since 2019)

I am so happy I went to Advanced Vision Care. I finally have some contacts that provides great vision for me. Dr. Frye went above and beyond to get me the correct fit and prescription for my contact lenses.


StarStarStarStarStar The BEST! ! Very please everyone was nice helpf... —    (Patient since 0001)

The BEST! ! Very please everyone was nice helpful felt like I was in Heaven.


StarStarStarStarStar We really enjoy our office visits here. Very fr... —    (Patient since 2020)

We really enjoy our office visits here. Very friendly staff and answer every question you have. They really care about every patient.


StarStarStarStarStar Always have a wonderful time coming here, very ... —    (Patient since 2019)

Always have a wonderful time coming here, very professional and extremely friendly.


StarStarStarStarStar Best ever! —    (Patient since 0001)

I was extremely pleased with my time with Advanced Vision Care - DeSoto. Everyone was warm and caring. Dr. Frey was thorough and efficient while patiently addressing my concerns. The help in selecting my glasses was fantastic! I got the perfect pair and a great deal. I highly recommend the wonderful staff at Advanced Vision Care in DeSoto!


StarStarStarStarStar  —    (Patient since 0001)

What a great experience, the staff was very nice and kid friendly.


StarStarStarStarStar Friendly and nice environment. Great customer ser... —    (Patient since 2019)

Friendly and nice environment. Great customer service. Love my glasses! 😎 Many options to choose from. Will return.


StarStarStarStarStar  —    (Patient since 0001)

Love my annual visits and always am reassured about my eye health. Dr. Smith leads a friendly and caring staff who always make me feel welcome and well cared for.


StarStarStarStarStar Awesome!!! The staff were kind and very helpful. ... —    (Patient since 0001)

Awesome!!! The staff were kind and very helpful. Dr. Smith nicest doctor I have ever met. Very knowledgeable and explains everything.


StarStarStarStarStar  —    (Patient since 2020)

I give and always have given the office a 5 Star rating. I have always been very satisfied and happy with the service, my frames and lenses!


StarStarStarStarStar Great place to go to get your exam, pleasant & wa... —    (Patient since 0001)

Great place to go to get your exam, pleasant & warming. I only go once a year & they remember me


StarStarStarStarStar THE BEST EYE DR. —    (Patient since 0001)

Dr. Smith as well as his staff are so AWESOME! They are always very nice and super professional!


StarStarStarStarStar Excellent service provided. ... —    (Patient since 0001)

Excellent service provided.


StarStarStarStarStar Advanced Vision Care is the best. They help me with picking the right glasses that fits my need an... —    (Patient since 0001)

Advanced Vision Care is the best. They help me with picking the right glasses that fits my need and not only that treated me for a eye infection that I didn't know I had. The receptionist and the assistant were good also they always make you feel like you are at home. Way to go Advanced.


StarStarStarStarStar No need to keep searching  —    (Patient since 2020)

All of the staff at the DeSoto office were extremely courteous and Dr. Smith was awesome. He thoroughly explained everything to me and was very patient. I'm so glad that I can finally stop searching.


StarStarStarStarStar  —    (Patient since 2020)

very pleased with the care and concern for health of my eyes.


StarStarStarStarStar It was a great experience and noce workers. They had a very nice sellection of glasses to choose f... —    (Patient since 2020)

It was a great experience and nice workers. They had a very nice sellection of glasses to choose from!


StarStarStarStarStar came in for eye problem ... —    (Patient since 0001)

came in for eye problem


StarStarStarStarStar  —    (Patient since 0001)

Always a wonderful experience. Dr Smith & his staff always listen to your concerns, don't rush through the appointment & give excellent service.


StarStarStarStarStar Office is always clean and staff very friendly and helpful... —    (Patient since 2020)

Office is always clean and staff very friendly and helpful


StarStarStarStarStar I have never had a problem with Advanced Vision Care.... —    (Patient since 2019)

I have never had a problem with Advanced Vision Care.


StarStarStarStarStar My entire visit was great! The staff was very friendly and helpful! ... —    (Patient since 0001)

My entire visit was great! The staff was very friendly and helpful!


StarStarStarStarStar Great doctor and great staff. The doctor & staff were patient, friendly & thorough .... —    (Patient since 0001)

Great doctor and great staff. The doctor & staff were patient, friendly & thorough .


StarStarStarStarStar Friendly and Helpful —    (Patient since 0001)

I came in to get new glasses. Everyone was very friendly and conversational and got me exactly what I needed. They even gave me a new contact and solution when my contact tore.


StarStarStarStarStar Good visit to the point. No wastes time. ... —    (Patient since 2017)

Good visit to the point. No wastes time.


StarStarStarStarStar I think everything is excellent. Always feel good when I am there! —    (Patient since 2019)

I think everything is excellent. Always feel good when I am there!


StarStarStarStarStar I am happy with all services provided —    (Patient since 2015)

I am happy with all services provided


StarStarStarStarStar U guys have a new patient, my wife to be. BRUCE & PAULINE :)  —    (Patient since 0001)

U guys have a new patient, my wife to be. BRUCE & PAULINE :)


StarStarStarStarStar I woundn't change a thing.  —    (Patient since 0001)

I woundn't change a thing.


StarStarStarStarStar The service was great. No changes are needed that I can see.  —    (Patient since 0001)

The service was great. No changes are needed that I can see.


StarStarStarStarStar Excellent and thorough care from all employees and Dr. Smith.  —    (Patient since 0001)

Excellent and thorough care from all employees and Dr. Smith. Thank you all!


StarStarNo StarNo StarNo Star Salesman or Doctor —    (Patient since 0001)

The doctor I saw REALLY pushed your new exam you are offering. It went so far as to have a tech come in to take me to the exam when I had not agreed to have it done. Then the tech had been told to set me up for progressive lenses when that is exactly opposite of what the doctor and I had talked about. If I return to this office, I will request another doctor. If not available, I will go somewhere else. I felt the pressure was to sell product and services and not patient care.


StarStarStarStarStar Never had any problems with Advanced Vision Care —    (Patient since 0001)

Never had any problems with Advanced Vision Care. Staff has always been extremely nice and has always made sure that I knew everything I needed to know about my visit.


StarStarStarStarStar everyone was nice and friendly —    (Patient since 2020)

everyone was nice and friendly


Reply

We Thank you for your great response! It Means a lot to us!

StarStarStarStarStar love the new selection of Glasses. Thank you for a wonderful visit —    (Patient since 2020)

love the new selection of Glasses. Thank you for a wonderful visit


Reply

No Thank you for choosing us to take care of your eyecare needs!

StarStarStarStarStar I was very content with the visit —    (Patient since 2021)

I was very content with the visit. The only thing I didn't like but I was able to opt out of was the machine that blows are into your eye. The other eye dr I used to go to didn't use that machine anymore.


Reply

I Will make a note that you do not want the pressure machine. Just let us know on your next visit and we will not do it. Thank you for your response.

StarStarStarStarNo Star I wasn't given the option to order my own contacts —    (Patient since 0001)

I wasn't given the option to order my own contacts. That cost was added to my bill and I would have just wanted to receive my info and order my own contacts


StarStarStarStarStar Great service —    (Patient since 0001)

Thorough, thoughtful and courteous.


StarStarStarStarStar N/A —    (Patient since 0001)

I would recommend to friends


StarStarStarStarStar The service was excellent. Thank you for the service provided. —    (Patient since 0001)

The service was excellent. Thank you for the service provided.


StarStarStarStarStar I already recommend you all to my co workers and family!!  —    (Patient since 0001)

I already recommend you all to my co workers and family!!


Reply

Thank you Nina! We are very grateful!!!

StarStarStarStarStar Every face in the office greeted me with a smile, from Jordan who took care of me first, and... —    (Patient since 0001)

Every face in the office greeted me with a smile, from Jordan who took care of me first, and actually showed interest in helping me. Then Dr. Smith explained very well what my problem was, and how much better my eye sight is going to be once my glasses arrive. He has great "bedside"manners. Then everyone in the glasses area was incredible. I just had a great time getting my eyes checked. Thank you to you all.


Reply

Thank you Jesenia for your kind words the pleasure was all ours!!

StarStarStarStarStar Excellent —    (Patient since 0001)

There is nothing that I would change that I can think of. Doctors and staff have always been excellent.


StarStarStarStarStar Dr. Smith and his staff are great. Only thing I wish he had was a larger selection of frames —    (Patient since 2015)

Dr. Smith and his staff are great. Only thing I wish he had was a larger selection of frames. Otherwise, I wouldn't change a thing they are great.


StarStarStarStarStar Loved the whole experience —    (Patient since 2020)

Loved the whole experience


StarStarStarStarStar Thank you very much for your excellent service to the public. You are appreciated. I am grateful —    (Patient since 0001)

Thank you very much for your excellent service to the public. You are appreciated. I am grateful. Cheers.


StarStarStarStarStar All the staff does a great job.  —    (Patient since 0001)

All the staff does a great job. I am very happy to have found this office. Myself, my Daughter, and both CoWorkers come here and are very satisfied. Thank you for great customer service.


StarStarStarStarStar Review from a 9 year old —    (Patient since 0001)

Dr. Smith and his staff were very friendly to my mom and I. After the eye exam, Dr. Smith told my mom that my room can stay clean now because my exam proved how well I see! I enjoyed the visit. (For a 9 year old, that's a great compliment!)


StarStarStarStarStar Six Stars! —    (Patient since 0001)

Dr. Smith was kind, thorough and detailed in his explanation of tests and services. He seems very knowledgeable about what is necessary for great care and then does it! We will return!


StarStarStarStarStar Jay stayed late the day before Christmas Eve so I could pick up my 2 new awesome pairs of glasses... —    (Patient since 0001)

Jay stayed late the day before Christmas Eve so I could pick up my 2 new awesome pairs of glasses for a trip. Outstanding customer service that exceeded expectations.


Reply

Thanks John! Im glad to be of service!

StarStarStarStarStar Excellent service as always! —    (Patient since 2019)

Excellent service as always!


StarStarStarStarStar Would not change a thing.As always great service and a joy to do business their. —    (Patient since 2019)

Would not change a thing.As always great service and a joy to do business their.


StarStarStarStarStar I would like to see the staff not be so pushy to sell the frames —    (Patient since 2015)

I would like to see the staff not be so pushy to sell the frames. I for one, wanted just the eye exam but felt pressure to buy one of the frames from their speciality boutique which are a bit out of my price range. I had made it clear, that I wanted to take my prescription elsewhere but still left w/o it. For that reason, I will not return.


StarStarStarStarStar This team is awesome! —    (Patient since 0001)

This team is awesome,friendly, one of a kind, they offer great prices, and excellent service. I will be a lifetime customer here!


StarStarStarStarStar Great staff. They are really helpful and very courteous.  —    (Patient since 0001)

Great staff. They are really helpful and very courteous.


StarStarStarStarStar Had some very nice, friendly people. Glad I chose you —    (Patient since 0001)

Had some very nice, friendly people. Glad I chose you


StarStarStarStarStar Great —    (Patient since 0001)

The assistant, I can't remember his name, but he was bald with the nice Gucci glasses was very helpful and informative about the frames I had to choose from. I appreciated him very much.


StarStarStarStarStar Just keep up the friendly service. It makes a huge difference. —    (Patient since 2020)

Just keep up the friendly service. It makes a huge difference.


StarStarStarStarStar No wait —    (Patient since 2014)

No wait. Professional and friendly, not only to me but to each other creating a pleasant atmosphere for guests. Easy location/access.


StarStarStarStarStar I really liked not waiting. They got me right in. —    (Patient since 0001)

I really liked not waiting. They got me right in.


StarStarStarStarStar I love coming to Dr. Smith's office!! His team is the best!! —    (Patient since 2020)

I love coming to Dr. Smith's office!! His team is the best!!


StarStarStarStarStar Every thing was great! I appreciated all the double checking that was done to ensure I was getting... —    (Patient since 2020)

Every thing was great! I appreciated all the double checking that was done to ensure I was getting the correct prescription. As of right now, there is nothing I feel that needs to change. I loved that it was a one shop stop!!


StarStarStarStarStar Love your service and look forward to seeing all of you yearly —    (Patient since 0001)

Love your service and look forward to seeing all of you yearly. Thanks for your time and attention!


StarStarStarStarStar Lovely and very kind staffI wouldn't change a single thing —    (Patient since 0001)

Lovely and very kind staffI wouldn't change a single thing


StarStarStarStarStar Visit —    (Patient since 2020)

My visit was excellent. Everyone was efficient and took care of business.


StarStarStarStarStar Great service and very professional.  —    (Patient since 0001)

Great service and very professional.


StarStarStarStarStar Great place to get an eye exam  —    (Patient since 0001)

Everytime I visit the service is great. The staff is friendly and helpful.


StarStarStarStarStar I have been seeing Dr Smith for several years and stopped but because he's knowledgeable and a... —    (Patient since 0001)

I have been seeing Dr Smith for several years and stopped but because he's knowledgeable and a good doctor I came back.


StarStarStarStarStar just continue like you have been doing for the past 20 years or so that I have been a customer, —    (Patient since 2020)

just continue like you have been doing for the past 20 years or so that I have been a customer,


StarStarStarStarStar I enjoyed my visit with Jay. He made me fee  —    (Patient since 2020)

I enjoyed my visit with Jay. He made me feel comfortable


StarStarStarNo StarNo Star Great service, good people —    (Patient since 0001)

Great service, good people


StarStarStarStarStar I always feel like I have such excellent eye care from Dr. Smith and his office.  —    (Patient since 2020)

I always feel like I have such excellent eye care from Dr. Smith and his office.


StarStarStarStarStar I really appreciated the online reminders to my iPhone that I needed to make an appointment and... —    (Patient since 0001)

I really appreciated the online reminders to my iPhone that I needed to make an appointment and that my appointment was due. Great idea!


StarStarStarStarStar The wait was a little long but the service was excellent —    (Patient since 0001)

The wait was a little long but the service was excellent. I really liked the professionalism of all the staff! They took there time with me and I never felt pressured to make a hurried decision. Dr. Smith knows his stuff and gave me all my options and allowed me to make my own decision. Keep up the good work!


StarStarStarStarStar Great office and staff —    (Patient since 0001)

Always a pleasant experience every time I go to the office for any reason.


StarStarStarStarStar Right now my main concern is to be able to wear my computer glasses comfortably —    (Patient since 0001)

Right now my main concern is to be able to wear my computer glasses comfortably.I've been a patient for 10 years & have always been very satisfied with my purchases of eyewear. I hope to continue my eye care with Dr smith.


StarStarStarStarStar Always receive great attention-whether it is just getting the screws tightened or the official... —    (Patient since 2020)

Always receive great attention-whether it is just getting the screws tightened or the official annual visit


StarStarStarStarNo Star ms —    (Patient since 0001)

It was an average/routine visit


StarStarStarStarNo Star First visit —    (Patient since 2020)

Very helpful from the moment I walked in! Dr. Smith was great and so was the staff!


StarStarStarStarStar Cheryl and Melanie are so awesome! Many thanks to all for providing world class service, love it —    (Patient since 2016)

Cheryl and Melanie are so awesome! Many thanks to all for providing world class service, love it. Veronica Scott


StarStarStarStarStar Why rock the boat? The only way it could be better is if treatments & products were 100% free. —    (Patient since 0001)

Why rock the boat? The only way it could be better is if treatments & products were 100% free.


StarStarStarStarStar G. Anderson —    (Patient since 0001)

Great service by means of a professional staff. Thank you for helping me with my vision needs!


StarStarStarStarStar Professional and pleasant —    (Patient since 2020)

Professional and pleasant


StarStarStarStarStar Dr Smith and his staff are truly wonderful people —    (Patient since 2015)

Dr Smith and his staff are truly wonderful people.The doctor took great care with my exam and explained my eye problem in detail he is a very compassionate doctor. The staff scheduled me with a surgeon. I was very pleased with the help and the staff I would recommend Dr James Smith to anyone who needs an eye doctor who has the gift of intelligence and compassion.


StarStarStarStarStar I like what I experience at your clinic, your employees made me feel at home. —    (Patient since 2020)

I like what I experience at your clinic, your employees made me feel at home.


StarStarStarStarStar I don't know how you can get anybetter —    (Patient since 2020)

I don't know how you can get anybetter


StarStarStarStarStar Excellent care over the years. Thanks. —    (Patient since 2020)

Excellent care over the years. Thanks.


StarStarStarStarStar With this being my first time in the office, I was very pleased with the services provided.  —    (Patient since 0001)

With this being my first time in the office, I was very pleased with the services provided.


StarStarStarStarStar I would like a plan where I could make payments, my lens are so expensive, I will not be able to... —    (Patient since 2020)

I would like a plan where I could make payments, my lens are so expensive, I will not be able to purchase them there at this time.


StarStarStarStarStar Great service, friendly staff.  —    (Patient since 0001)

Great service, friendly staff.


StarStarStarStarStar This is the first time I got everything I wanted and was convinced that the price was better than... —    (Patient since 2015)

This is the first time I got everything I wanted and was convinced that the price was better than right. The service was genuine and made us feel appreciated. The Dr was was caring and professional. He was extremely accurate and prompt in response to our needs.


StarStarStarStarStar My Office visit was nice and friendly.. —    (Patient since 2019)

My Office visit was nice and friendly... I love the warmth and comfort of the office!!! The Staff was very friendly, it was as if they had know me for years!!! The Dr was extremely great he explained everything to me in great details.... Thank you for a Great Customer Experience!!!!


StarStarStarStarStar Jordan and jay were excellent professional, thorough,kind,Jay is funny. —    (Patient since 0001)

Jordan and jay were excellent professional, thorough,kind,Jay is funny.. I Loved My Doctor, he was very "patient ". My overall experience was great from start to finish THANKS TEAM


StarStarStarStarStar loved it —    (Patient since 0001)

It was a beautiful and family environment as soon as you walked through the door. It went by so smooth and fast I will be coming back and bringing my family in next time.


StarStarStarStarStar the staff was courteous as always and remember me from the yrs before —    (Patient since 0001)

the staff was courteous as always and remember me from the yrs before. Unless you get some glasses in that are completely indestructible, I cant think of anything that needs to be changed. I will be sending my father your way in a week or so. THANK VERY MUCH!


StarStarStarStarStar I found the staff very friendly and helpfull the doctor was very patient and explained everything... —    (Patient since 0001)

I found the staff very friendly and helpfull the doctor was very patient and explained everything to me


StarStarStarStarStar Awesome!  —    (Patient since 2021)

Loved Dr. Smith! His staff was awesome and I look forward to establishing a long-lasting relationship with he and his staff.


StarStarStarStarStar I've always been very satisfied each visit. —    (Patient since 0001)

I've always been very satisfied each visit.


StarStarStarStarStar 5 stars —    (Patient since 0001)

A very peaceful, knowledgeable experience


StarStarStarStarStar Excellet customer service. —    (Patient since 0001)

I am a retired Director of Food & Beverage. Having worked for Omni Hotels, Marriot & Hilton Hotels and Resorts customer service was always our primary focus. From my initial call, to greeting upon arrival and finally leaving all staff was exceptional. I noted that this carried through to other customers as well. The receptionist, gentleman helping others fitting glasses and lady that escorted me to the exam room and took my information were patient oriented and service was excellent. Dr Fry outstanding!!! He took time to explain what he was about to do as well play by play commentary as was removing the foreign object from my eye. After he was through, Dr Fry again explained what I could expect in the form of discomfort and what to do about it. And if that didn't work to return and he would provide other medical options.


StarStarStarStarStar My Opinion  —    (Patient since 0001)

The office staff and Dr smith were professional, friendly and very thorough. I was very pleased with the entire experience. I'd recommend them to everyone in need of any visioal care.


StarStarStarStarNo Star Great Experience! —    (Patient since 2015)

Staff was very nice and welcoming. I even called 15 minutes before closing to say I would be up there to pick up a written prescription and Amy was already working on it! Only thing I wasn't expecting was to pay $100. I thought my insurance would had explained what I was actually paying for vs after the fact I had my routine done. This isn't a staffing issue though, but I was caught a bit off guard when I was ready to pay.


StarStarStarStarStar Your staff was very personable and informative!!  —    (Patient since 2020)

Your staff was very personable and informative!!


StarStarStarStarStar Allow customers to look at a catalog or look online when picking glasses or frames. —    (Patient since 0001)

Allow customers to look at a catalog or look online when picking glasses or frames.