Reviews

This was my first visit to the office, and I was very impressed. The examination was great - easy, thorough and professional. I felt good about the results. My eye health was thoroughly explained to me, and what future options I had for eye care, since I am developing cataracts. The staff and assistants were very nice, efficient and helpful. There is a very good selection of eyewear and prices available, and Jay helped me select my frames and fully explained the pricing, insurance, etc. I'm excited to get my new look (glasses).

Sep 17, 2021

Friendly staff expect for the guy who works in the eye glass department

Sep 17, 2021

Outstanding service and competency!

Sep 16, 2021

This office has excellent customer service. The best place for an eye examination.

Aug 27, 2021

Advanced Vison Care - DeSoto is such a welcoming place. Extremely organized staff. My visit was outstanding. The doctor's very through and personable. He's wonderful at explaining what's going on with your eyes in terms that are understood by the lay person. I will continue to use this establishment.

Aug 26, 2021

Best eye doctor around! After I switched jobs and insurance I was sad to learn that Dr. Smith was not covered under the new insurance but I love this place so much I was willing to pay cash which was significantly more expensive but completely worth it in my opinion to have a team that actually cares about your health, as well as, you as a person! I’ll always stay with Dr. Smith and team as long as he’s in practice!

Aug 20, 2021

I absolutely loved the treatment I got with Dr. Smith at Advanced Vision Care. My primary doctor had referred me to a different doctor and I had an extremely bad experience, I had brought one of my kids here and decided to make an appointment for myself and one of my other kids and it was one of my best decisions. All his personnel are very nice and have great customer service.

Aug 19, 2021

I received excellent care. Dr. Smith and his staff are very professional and caring.

Aug 16, 2021

I absolutely have nothing but great things to say about my experience with Dr. Smith he was friendly very knowledgeable and helpful and even somewhat stylish in the eye frame department which in my opinion was great lol.

Aug 5, 2021

Service was excellent. Eye doc was very though and he explaned everything about my eyes and precription. Then ony problem i have was I never receved a call when my glasses and contacts arrived. I called myselft two weeks later and they were both in offce. I suggest they do a follow up on peolpes stuff esspically when its already been paid.

Jul 25, 2021

Excellent services and great team took the time to explain everything that was being done.

Jul 22, 2021

After talking with the office numerous times about the medicare deductible issue the situation was finally resolved so I could continue with my scheduled appointment. My second visit was much like the first. Very professional, respectful, friendly staff. Dr. was timely ( that is important to me) took time explaining, educating me and answering all of my questions. I didn"t see Dr. Smith this time but I saw Dr. Frey. They have several locations. Both of these doctors were great. My thanks to all !

Jun 25, 2021

The entire staff was very helpful and friendly

Jun 25, 2021

All the staff and Dr Smith are always friendly and very helpful and understanding

Jun 25, 2021

Very friendly and professional. No waiting and safe and clean.

Apr 26, 2021

The experience was great. The staff wea very friendly.

Apr 16, 2021

Very friendly and clearly went over everything

Apr 14, 2021

Very nice doctor and the office was very clean.

Apr 9, 2021

Great Service!! Everyone was very nice and helpful. The doctor explained all my options and was very professional. Very clean and nice office! Would highly recommend visiting this office for your eye car needs.

Apr 9, 2021

It has been a very long time since I first saw Dr. Smith, After years of seeing other doctors I had to return to someone who is attentive and listens. He tales his time and insists on making certain you leave seeing better. Great Christian man!

Apr 9, 2021

Five stars you're the best out of all the eyes doctor I have visited in the pass you're the best thank you.

Apr 8, 2021

I have been going here for years now and they NEVER disappoint! They have the latest fashion glasses and are so very nice! Very warming environment!

Apr 6, 2021

Per usual, the staff were welcoming and friendly. Doctor always concerned, very knowledge and doesn’t have you waiting long. The environment was clean and was practicing Covid prevention protocols. I will return.

Apr 6, 2021

Very friendly and professional. Very clean waiting area as well as the exam rooms. The optical department is well stocked with a very wide range of frames. Personal made sure all frames that were tried on or even handled were set aside for sanitation, all employees were very friendly and knowledgeable of procedures and products. I would definitely recommend to friends and family. Kudo to all, a very enjoyable experience!!

Apr 1, 2021

Would like to thank Dr. James Smith and his support staff for excellent service during my eye exam visit.

Mar 25, 2021

I am so pleased with the service I received. I have been going to Cedar Hill Eye Care for almost a decade and I was a little skeptical about the service I would get since this was my first visit here. The staff made me feel welcomed and safe.

Mar 24, 2021

Wonderful staff and service! Truly enjoyed the experience from start to end and am very happy with my new glasses!

Mar 18, 2021

Everyone was great during my visit.

Mar 13, 2021

I think from the time I arrived until I left this was one of the most welcoming businesses ever. They were extremely pleasant and didn't pressure me into anything I didn't want. Extremely professional and quick service. I will be back.

Mar 12, 2021

I felt comfortable during my visit and I am glad that I went there. The entire staff were great.

Mar 11, 2021

Staff was super friendly Doctor was very informative and answered any questions I had. also made a big improvement on my prescription for my left eye. they even gave me a discount Thanks so much :)

Mar 11, 2021

Awesome service and awesome selection.

Feb 25, 2021

Overall a good experience

Feb 23, 2021

I had a really great visit with Dr. Smith and his staff, everyone was very kind and helpful.

Feb 17, 2021

Love them....very nice answered all my questions without any hesitation.. Atmosphere relaxing

Feb 9, 2021

I had a very pleasant experience at AVC! Every person that I came into contact with was very friendly and informative. Everything was fully explained to me and I was made to feel like I was the only person in the office. The office is very spacious and clean and I felt very comfortable. So glad that I chose this office for my eye care needs.

Feb 5, 2021

As always the staff was knowledgeable, Courteous and professional.

Feb 4, 2021

I give my appointment a 5 star

Feb 3, 2021

Nice setting friendly service with a pleasant atmosphere

Jan 28, 2021

The service was very professional and courteous.

Jan 28, 2021

Technician and Dr. Very friendly and professional

Jan 15, 2021

Everything thing from my entrance to departure was exceptional

Jan 15, 2021

I had the best experience!! Everyone knows their job very well and explains your questions well. I would recommend this vision care above all others. I am happy I found them!

Jan 14, 2021

I have been going to Advanced Vision Care for 3 years for my vision needs, and I have absolutely no complaints. I love their selection of designer frames as well.

Jan 12, 2021

Perfect Service, the entire staff made me feel comfortable, were extremely friendly & informative. Would highly recommend anytime!

Jan 7, 2021

My appointment with Dr. Smith was the best experience I have ever had with a optometrist. He was very thorough with every exam that he did, and his explanation was so easy to understand. I highly recommend Dr. James Smith!!!!!!!!!!

Dec 18, 2020

This place is awesome! They are very kind and professional. I love their customer service.

Dec 8, 2020

Outstanding and personable service. I always leave feeling like I’ve seen old friends. Thanks everyone for your many years of caring for me and my family.

Nov 25, 2020

I thought the people at the office were fabulous, service and process was very professional yet friendly. I however did not appreciate them charging me $39 automatically for a wellness check I didn't opt for when presented, I felt duped. I paid it but decided to buy my frames and lenses elsewhere so hope that $39 was worth it the product loss. I will go back for another exam because the staff was so lovely and had GREAT CHAIR SIDE MANNERS but I'll watch out for the squeeze...ijs

Nov 13, 2020

Absolutely has the best staff, very patient and courteous. Every precaution was taken due to the COVID-19 concern for sterilization.

Nov 7, 2020

Very friendly staff and atmosphere.

Oct 29, 2020

I always have a good experience with Advanced Vision. There is little to no wait when attending my appointment. The facility is clean, friendly and all your vision needs are on-site.

Oct 9, 2020

This was my first time here and the experience was awesome from the beginning to the end. When it was time for me to pay, my flex spending card was declined. So while I was resolving my issue with the card I didn't realize that it was closing time. But they stayed and made me feel comfortable until I resolved my card issue, while some places will probably kick you out or feel annoyed. I'm definitely coming back.

Oct 2, 2020

The appointment was a smooth experience. My eyes were handled with care.

Sep 29, 2020

Our visit was very informative and professional. We appreciated your relaxed manor and conversation. I thank your staff and you for a pleasurable experience.

Sep 27, 2020

Quality Dr. and facilities ; but poor to no communications regarding extra charges or items not covered by insurance. Very disappointed in what could have been otherwise pleasant experience.

Sep 20, 2020

I love this office. The staff is very friendly and professional.

Sep 18, 2020

Awesome Staff! The doctors and assistance was hands on and very detail with explaining what is require.

Sep 11, 2020

Another great visit, entire staff is so nice and very COVID-19 compliant which puts you at ease when you arrive. Highly recommend going here, Dr. Smith is very personable and explains every step of the process , and explains it in a way its very easy to understand.

Sep 3, 2020

This was by far the best experience I have ever had at the eye doctor. I have stigmatism, and it is hard finding the right contact that adjust correctly. Dr. Smith made sure to do a thorough check on each eye separately. I've always had problem with my right eye and never knew why. He explained the problem and had me to switch out a few contacts for that one eye until we found the correct one. I also had my 6 month old daughter with me and she was hollering due to being sleepy. The staff was so polite and nice to us. I can say that you have gained a new customer and I will be spreading the word ...Thank You!!

Sep 3, 2020

Everything was great. No changes needed.

Sep 1, 2020

I must say my dr visit was great!! Dr Frye was very nice and he made sure I was comfortable and explained everything to me as he was doing it. The receptionist were so welcoming for sure I have a new eye doctor home. 💙🥰

Aug 7, 2020

This office was amazing when I walked in. The Dr. and his staff was simply amazing, and held great conversation. I will be back

Aug 6, 2020

I have never been disappointed with my checkups and will continue to do my annual checkups like I have been doing for the past 20 years or more

Jul 21, 2020

Visit was great. The people are friendly and inviting. The visit was long and they have the best technology.

Jul 16, 2020

Dr. Smith and his staff, Sherlynn and the others, provide excellent service and personal attention. Because he stays current and because his code of ethics is based on integrity and compassion, my husband and I trust him completely. He has been our optometrist for almost 20 years, and even though he does not practice in our town, his skill set, such as his ability to communicate, makes it well worth the drive. Drs. Amy and Danny Alexander

Jul 15, 2020

Pleasant and courteous staff.

Jul 13, 2020

I love this Vision place! The staff is remarkable. Easy to talk too. They treat you like you're human and provide great assistance when you're not sure about the type of frames you want. For instance, you might want a Gayle King look, or a serious Anthony Hopkins look with the black frames. They will help you!

Jul 6, 2020

Everyone here was very professional, personal and polite. Each member were very thorough in explaining each process.

Jul 5, 2020

The service was superb from the front desk to the back. I felt comfortable and knowledgeable about my condition with left eye.

Jun 29, 2020

The entire staff showed great customer service by telling us each and every machine was cleaned and sanitized after each patient use. Dr. Smith took time to get to know us, tell us something about himself and put us at ease before he began the examination. When we chose new glasses, the customer service continued. Each frame is cleaned before and after they are tried on. I appreciated the cleanliness and mask wearing of every staff member.

Jun 18, 2020

Office is always clean and now with this virus it is even better and Dr Smith explains throughly

Jun 18, 2020

Staff was professional, environment was clean and sanitary, and selection was great.

Jun 15, 2020

Dr. Smith and his staff were so personable with me as a new patient. I appreciated the amount of time and effort they devoted to me. I really felt welcome.

Jun 11, 2020

testing area is not very handicap accessible, my mother is in a wheelchair and it was hard for her to get tested due to the area being so small and hard to get her around

Jun 8, 2020

Everyone was very nice and professional from the time I walked in. Dr. Smith answered all my questions to put my mind as ease. I would recommend him to any one.

Jun 5, 2020

The visit was remarkable. The customer service was deemed top quality

Jun 4, 2020

I had great & friendly service upon arrival and through my visit.

May 21, 2020

I love this eye doctor, though it is a little pricier than I anticipated. I understand though because it is a private practice. Everyone was very friendly and Dr. Smith was very nice and talkative, I even got a $200 rebate for my contacts!

May 21, 2020

Everyone here is very friendly they are quick, efficient, and extremely helpful.

Mar 20, 2020

The staff at Advanced vision care are fantastic.!!! They are so friendly. If anyone is looking for an eye doctor to go to, I would like to highly recommend this office

Mar 6, 2020

Everyone was so nice and helpful

Mar 4, 2020

This was the most positive experience I have ever had with an eye doctor. After 15 years of over correction I can finally see without a headache. Dr. Smith truly has a gift and the staff are beyond personable.

Feb 27, 2020

Omg! Very professional and I received quality information regarding my eyes. My exam was done thoroughly and correctly. I will definitely be going back and I have already started to refer my family and friends. Thanks for providing me with excellent service. You guys ROCK!!

Feb 24, 2020

Great service , all was carefully explained thanks the staff and dr. Smith. Annual eye care.

Feb 20, 2020

My visit at Vision Care was my first experience ever. Everyone took such great care of me. They were warm inviting and my experience was pleasant. I felt as if they already knew me. I would definitely refer other people here.

Feb 5, 2020

Everyone was nice and helpful during my yearly check up. This is the second time I have visited and everything went well as the first time.

Jan 10, 2020

I always love going to Advanced Vision Care - DeSoto, TX The Eye Doctors, Technicians and Support Staff are conduct themselves in a very professional and courteous manner.

Dec 3, 2019

As always excellent service, very friendly and extremely helpful in answering all my questions.

Nov 20, 2019

I love going to Dr. Smith's office everyone is friendly and nice. It's like visiting old friends

Nov 11, 2019

Always a quick and informative visit!

Oct 25, 2019

The appointment was fine except the woman helping my daughter seemed to imply that my daughter was not smart enough to know her letters and insisted we use pictures instead. Never mind the fact that maybe she just couldn't see there letters, oh no she must not be smart enough to know her alphabet. Oh and lets not forget the fact that they gave us another patient's prescription which means some strangers are walking around with my daughters DOB and phone number. Thank God socials are not apart of that paperwork or addresses. That has to be some kind of HIPAA violation.

Oct 15, 2019

Everyone was incredibly friendly and professional, and they had all of the processes down like a well-oiled machine. I felt very comfortable the entire time!

Oct 11, 2019

I was seen by Dr. Frey on 10/7/19 and he was great. Could not ask for a better eye doctor.

Oct 8, 2019

Professional and friendly staff. Doctor was knowledgeable and I highly recommend their services.

Oct 7, 2019

Great staff so helpful also appreciate the call advising me it was time for my appt

Sep 28, 2019

Service is excellent! Staff and doctors are professional. You can expect prompt service and that's why I don't mind keeping my annual appointment.

Sep 27, 2019

I have used Dr. Smith for many years. I have known his receptionist even longer. I could change. I choose not to because they know me and what I need. I am pleased with all they do and have done in the past!

Sep 16, 2019

The staff was courteous & informative. I had a pleasant experience & the equipment is state of the art!

Sep 13, 2019

I love going to Advance Vision! The staff is very nice, they all had welcoming smiles, and very helpful. I would recommend this place to everyone

Aug 16, 2019

The office was very clean and staff was friendly

Jul 30, 2019

If you are having vision issues, Advance Vision is the place to go.

Jun 27, 2019

very satisfied with my visit. i cant wait to get my glasses! they have so many deals

Jun 11, 2019

The team at advanced vision is great - whether I see dr. Smith or dr. Frey I always feel very well taken care of! Wouldn't consider going anywhere else!

Jun 10, 2019

Great customer service everyone is friendly and efficient. They don't keep you waiting like most doctor offices do now days.

Jun 4, 2019

I was so happy when I found you accepted my insurance Dr Smith and his staff are so knowledgeable and friendly very clean environment

May 30, 2019

Upon first walking in, you're greeted with a very friendly receptionist. Once I was taken back, the lady who did the preliminary exams was very friendly and explained everything that was going on as she did it, making me feel more comfortable throughout the process. When Dr. Smith did my exam, he not only explained what astigmatism was, but she showed me the varying degrees of the condition and drew on a diagram to make sure I understood exactly what was going on with my eyes. He was very patient when I was looking through the machine, taking time to make sure my answers were clear and definite. Best eye doctor I've ever been seen by. Finally, when we picked out my frames, the lady who helped up was so friendly and made jokes with my husband and the doctor and myself. The man who made the marks on the glasses (sorry, I don't know the technical terms for their positions) was very patient with me, even when I changed frames a few times. He also reassured me that, as long as I like them and wear them with confidence, that no one can tell me I look bad in my glasses. This really was the best place I've been to for an eye exam. Definitely recommending it to everyone I know.

May 13, 2019

Dr. Smith was very friendly, prompt, told a few jokes, but very informative about my eye examination. Advanced Vision Care is great. I will not go anywhere else.

May 12, 2019

I went with my mom for a contact lens exam. The people were friendly and courteous. It went well until the end when we were both surprised to find out the contact lens fitting, the only part not covered by insurance, was $130 for each of us. She almost hit the roof! I don’t normally pay attention to that part of the appointments we’ve had in the past but she was upset because she said we’ve never been charged more than $60 apiece for it. All I know is up until that point, I was going to be on time to work but once that happened, she was upset and didn’t trust them anymore so she inspected every single charge practically and was verifying online everything the man talking to her told her about the contact lenses they were trying to sell her. I know if she’d bought lenses for us both, the total was $650 but she only bought mine. She was angry when we left and I ended up being a few minutes late to work. I felt like it could have all been avoided if they’d explained the charges ahead of time instead of at the end. If she’s not going back, I know I’m not and my dad and brother go where we go so no one in our family is going.

May 10, 2019

The staff is friendly and professional. My biggest problem and the reason my family and I won’t be going back is because I was surprised with a contact lens fitting fee at the end that was more than double what I’d paid at 3 previous and different eyecare providers. Of course, you don’t discover what you’re being charged until after the services are provided and they expect payment at that time. It was my mistake for not asking ahead of time, but I’ve never been charged more than $60 for a contact lens fitting at any of my yearly exams in over 5 years so no way was I expecting to be hit with a $130 charge this time! My son and I both went for a contact lens exam so that’s $260 out-of-pocket BEFORE contacts are purchased! They also push something called iWellness for an additional $39 that I had to opt out of on the new patient forms and again when I got there. It was mentioned, including in the paperwork, no less than 3 times. Sitting down at the end to settle up felt strangely like talking to a used car salesman or something; I just had the feeling of needing to be on the defensive because I was about to get a sales pitch of some sort. No visit for medical needs, be it for general medical or vision or dental, should end with a patient feeling bamboozled or flim-flammed and that’s what I felt. It was our first visit and it will be our last also.

May 10, 2019

I was very impressed and satisfied with the service given starting with the Reception assistance, and Dr Frey, his greeting, examination, advice given, prescriptions, and expected follow up(s) in the future.

May 1, 2019

Excellence. CLEAN FRIENDLY WELCOMING INFORMATIVE FAMILY.

Apr 26, 2019

Great staff and great service. Very fast and efficient

Apr 9, 2019

Dr. Smith has taken care of my eyes for many years, I trust his knowledge and expertise. An added bonus is his selection of eye glasses in his Desoto Office. I am always receiving compliments on my eye ware, its tough to let people in on my secret that he is one of the very best eye care doctors and that I never have to shop anywhere else for my eye glass frames. His office staff are always eager to help and make sure that you have the best experience. Thank you Vision Care for your outstanding commitment to quality eye care!!!!

Apr 4, 2019

I️ like The eye doctor they always have you in and out in no time. My mom recommended this place to me I️ was Excited because I️ needed Some new stylish frames. Advanced vision care had exactly what I️ needed , they’re a little pricey but ask yourself isn’t your vision the most important thing. If you can’t see how useful are you?

Mar 29, 2019

Yesterday was my first time to see Dr Frye and I thoroughly enjoyed my visit. Everyone in the office was very nice. I would definitely recommend him and his staff.

Mar 5, 2019

It was honestly better than Wal-Mart. The staff was friendly, amazing and respectful. I loved it. They were having trouble with my insurance but they were persistent to help me and saved me a lot of money. I recommend this place!

Mar 1, 2019

They made sure I was satisfied with what services were provided and products I left with.

Feb 27, 2019

Great Office and personalities with in...

Feb 27, 2019

It was quick and easy, and all of my questions were explained well.

Feb 21, 2019

Both staff as well as the doctor were very friendly. The office was clean and inviting.

Feb 20, 2019

I arrived at the office and was greeted and seen promptly. They have state of the art equipment and the staff was very friendly. I wish they had lower priced frame options, but the service is wonderful.

Feb 8, 2019

Awesome service! Greeted at the door and everyone was polite friendly.

Feb 1, 2019

Loved this office! Will be back!

Jan 29, 2019

Everyone is nice and friendly here, but I left feeling the same way I felt when I got there, confused about my situation and even more broke.

Jan 23, 2019

Everyone is friendly and appointments don't take up all your time.

Jan 1, 2019

Would like to thank Dr. Smith and the entire support staff at Advanced Vision Care - Desoto for there professionalism and outstanding customer service.

Nov 19, 2018

Thorough, courteous, and helpful.

Nov 15, 2018

Awesome visit!! Awesome staff with professionalism!!

Oct 20, 2018

My visit like always was a great experience!! The staff and Doctor(s) are great! It’s like we are all family the environment is very cozy and they make you feel sooo comfortable! That is what I mostly love about my visits!!

Oct 19, 2018

Excellent service! Prompt service - friendly, knowledgeable staff

Oct 3, 2018

I have been coming to Dr. Smith over 20 years, I love him and his staff. He does a thorough exam.

Sep 20, 2018

This place was great! The staff was friendly and welcoming. They explained everything throughout the exam so I understood the use/result of each instrument. I was provided with a courtesy copy of my prescription and they offer a wide variety of fashion/designer frames for both glasses/sunglasses. Keep up the great work you guys 👍🏽👍🏽

Sep 14, 2018

Wonderful, friendly doctor.

Sep 13, 2018

This office is family friendly and they make you feel at home.

Sep 1, 2018

Dr. Smith and his team are great at what they do. They’re efficient and affordable!

Jul 16, 2018

Always puts the patient first. Willing to go above and beyond to make sure ypu are satisfied.

Jun 18, 2018

Quick and easy. It was great. Nothing like I had originally expected. I expected a very, VERY, long wait. I did not wait long. The room was spacious. Not that I needed it. But if you have mutiple children or family wants to be with you. There is plenty of space. New technology. And i was sleepy when i went the last time. Been up for like 14hrs plus (dont worry it doesn't effect the appointment at all) but i couldn't notice everything because of my drowsiness.

Jun 5, 2018

Great service, friendly and professional all of them. Dr. Fry is great 👍

Jun 5, 2018

Great doctor and great staff. Dr Fry is wonderful.

Jun 5, 2018

Everyone on the Advanced Vision Care staff were very friendly and helpful. I had injured my right hand and was struggling to write my information with my left. The receptionist came in the waiting room and assisted me in my struggle. This was only the beginning of the help and friendliness that was shown to me. I will return for a repeat annual check of my eyes.

Jun 1, 2018

I really enjoyed my visit to Advanced Vision Care, Dr. Smith showed compassion and explained numerous details to me, dregarding my eyes and my condition. Everone staff person that I met was courteous and helpful. I will for sure refer a family or friend to Advanced Vision Care as well as visit them again in the future. Deborah B.

May 31, 2018

Thank you for making my visit enjoyable. Everyone was courteous and efficient without being overly stuffy or bland.

May 17, 2018

Great service Friendly staff Knowledgeable doctor Terrific selection of frames

May 11, 2018

Amazing. I had no insurance and they worked with me with no problem.

Mar 23, 2018

The online process for Dr. James Smith eye practice was simple and easy to use.

Mar 23, 2018

Great place with courteous staff.

Mar 15, 2018

Highly Recommend!!!! Service went above my expectations. Everyone is very friendly and professional.

Mar 13, 2018

Dr Smith was very professional and the glasses will hopefully fit

Mar 12, 2018

Pleasant experience, first time I've met Dr. Frey and he made me feel comfortable and was able to answer my questions.

Mar 6, 2018

Great place to go for vision care and advice, it's a family feel when you walk in until you leave, from the front desk to picking out glasses, you feel important and heard.

Feb 22, 2018

I Love this place!! I’m glad I cAme here and will be a patient here from now on!!

Feb 15, 2018

Great place to go. I put full trust in Dr. Smith and his staff.

Feb 1, 2018

The entire staff was professional and friendly

Jan 28, 2018

Everyone was amazing from the staff to Dr Fry. The atmosphere was comforting and the wait wasn't long. I was in and out. Best experience by far.

Jan 12, 2018

Attentive and professional service every step of the way.

Jan 1, 2018

Awesome doctors and staff! They are ALWAYS polite and friendly.

Dec 30, 2017

I am very happy with my treatment. The staff all were very friendly and professional.

Dec 14, 2017

Very pleasant staff and doctor!

Dec 8, 2017

Very courteous and efficient office

Dec 8, 2017

The staff was very good and I appreciated the excellent care I received!

Nov 30, 2017

Great Concept in the office set up but some improvements could be made in Staffing. Meaning that I felt considerably badgered by I think who is the office manager, her name Escapes Me. However, when I was asked if my child had Medicaid I told her no but for some reason she continued to ask me the same question over and over again explaining to me that if the patient has Medicaid as a primary or secondary that their office does not work with the patient. I explained to her that my child has Blue Cross Blue Shield of Illinois and that she does not have Medicaid but because Medicaid was mentioned at some point in the setup or conversation of my child becoming a new patient of their office she assumed that Medicaid was involved no matter how many times I told her that it wasn't. Other than that the service was phenomenal especially with the lady that helped my child with picking out her eyeglasses and filing service and care with the insurance. Dr. Smith should be commended for the job that he has done with his office. Job well done!

Nov 21, 2017

I enjoy every visit to Advanced Vision Care in Desoto. Dr. Smith and his entire staff are friendly, welcoming and its truly a pleasant experience.

Nov 18, 2017

The staff was very professional and helpful and walked me through the whole process and answered any and all questions that I had I highly recommend them

Nov 17, 2017

Love Dr Smith and his personel. Very friendly, and professional. They take an interest in you personally.

Nov 16, 2017

My eye visit was superb!!!

Nov 11, 2017

Very Pleasant visit awesome staff and clean office space.

Nov 10, 2017

It was a pleasure. Friendly staff. Very thorough physician. Dr Frye.

Nov 7, 2017

It is satisfying and reassuring when your vision history is know and any changes are explained. For me, it was very reassuring.

Oct 28, 2017

Excellent service and very clean office.

Oct 27, 2017

I enjoyed my appointment , everybody was so nice, friendly and happy.

Oct 26, 2017

Wonderful staff, great service.

Oct 22, 2017

Great time and awesome service....

Sep 1, 2017

Dr. Smith and his staff are awesome. I highly recommend him for your eye care needs.

Aug 24, 2017

Wonderful service!!!! Great staff!!

Aug 23, 2017

Best eye exam experience ever! The staff was very polite and cordial. Dr Smith explained all of his procedures thoroughly and in layman's terms. He made sure to answer all of my questions as well. I highly recommend Advanced Vision Care!

Aug 23, 2017

As a new customer, I really liked the on-boarding process and service. The staff was very friendly and made me feel comfortable.

Aug 22, 2017

Great appointment! Staff was very nice and appointment went smooth!

Aug 18, 2017

As always Dr Smith and his staff did a wonderful job

Jul 31, 2017

All of the staff at the Advanced Vision Care Facility were very professional and courteous. Dr. Smith is always open and honest about your eye examination and the results. And always a friendly reminder to take care of your eyes and they will take care of you.

Jul 5, 2017

Knowledgeable. Courteous. Staff

Jun 2, 2017

My family just love coming here!! Everyone is the best!! No worries here!!

May 16, 2017

Thank you for working with me on the issue of my glasses not working. I truly do appreciate your kindness.

May 11, 2017

Advanced Vision Care has been my eye care professionals for years

May 5, 2017

Love coming here. Everything is well up to date, they get you in and out, nice staff

Apr 25, 2017

My visits have always been well performed and very informative. I would recommend to my family and friends.

Apr 11, 2017

Great Doctor. Very thorough in eye examination and tests. Very nice and kind and compassionate.

Apr 6, 2017

Been going here for years, and wouldn't even consider going elsewhere. Great staff!

Mar 26, 2017

I have always enjoyed the family oriented style that this office conveys over 10 years. I can truly say that this is one of the best patient oriented environments that I have ever had the pleasure of feeling a part of. They are like family to me and they have always been gracious, caring and sincere about my vision care. They have some of the BEST EYEWEAR SELECTION EVER!!!!

Mar 16, 2017

Dr. Smith is very knowledgeable and courteous. Office staff is also very helpful.

Mar 1, 2017

Great service! And incredibly friendly doctor who took a lot of time to explain everything thoroughly and answer all my questions about my eyes. They have great eyeglasses too!

Feb 27, 2017

Great staff and the atmosphere is wonderful. They work with you to get your eye needs fulfilled.

Feb 2, 2017

It was my first visit and they made me feel right at home. The staff were beyond professional. They took the time to address every concern I had. My experience here was a great one from begin to end. THANKS

Jan 29, 2017

Everyone was professional and courteous friendly and helpful

Jan 20, 2017

This was by far the best eye exam I've ever received. Dr. Smith explained everything about what was going on with my vision and eyes. He answered all of the questions I asked with slow thoughtful answers that were easily understood. I am really happy I chose Advanced Vision Care.

Jan 19, 2017

Great doctor who took his time and explained to me the entire process and willing to answer any question I had. The staff is friendly and very warming. Made me feel comfortable and helped me pick out my frames. I love the atmosphere and the people who work there. Top notch

Jan 18, 2017

Love my Eye Dr. And his staff! Highly recommend! Will always go here!

Jan 15, 2017

As always I am very pleased with your services at Advance Care Vision, your staff as well as yourself are very friendly, professional and caring. Keep up the good work.

Jan 11, 2017

The ambiance of the office is nice; not all loud and busy.

Jan 2, 2017

Great visit. Nice and friendly staff. Well kept and pleasant office.

Dec 30, 2016

Dr.Smith and his staff were all very welcoming and kind!! I would definitely recommend the office to others!

Dec 21, 2016

I am so happy I went to Advanced Vision Care. I finally have some contacts that provides great vision for me. Dr. Frye went above and beyond to get me the correct fit and prescription for my contact lenses.

Dec 13, 2016

The BEST! ! Very please everyone was nice helpful felt like I was in Heaven.

Nov 22, 2016

We really enjoy our office visits here. Very friendly staff and answer every question you have. They really care about every patient.

Nov 22, 2016

Always have a wonderful time coming here, very professional and extremely friendly.

Oct 30, 2016

I was extremely pleased with my time with Advanced Vision Care - DeSoto. Everyone was warm and caring. Dr. Frey was thorough and efficient while patiently addressing my concerns. The help in selecting my glasses was fantastic! I got the perfect pair and a great deal. I highly recommend the wonderful staff at Advanced Vision Care in DeSoto!

Oct 24, 2016

What a great experience, the staff was very nice and kid friendly.

Oct 14, 2016

Friendly and nice environment. Great customer service. Love my glasses! 😎 Many options to choose from. Will return.

Oct 7, 2016

Love my annual visits and always am reassured about my eye health. Dr. Smith leads a friendly and caring staff who always make me feel welcome and well cared for.

Sep 22, 2016

Awesome!!! The staff were kind and very helpful. Dr. Smith nicest doctor I have ever met. Very knowledgeable and explains everything.

Sep 7, 2016

I give and always have given the office a 5 Star rating. I have always been very satisfied and happy with the service, my frames and lenses!

Sep 2, 2016

Great place to go to get your exam, pleasant & warming. I only go once a year & they remember me

Aug 30, 2016

Dr. Smith as well as his staff are so AWESOME! They are always very nice and super professional!

Aug 11, 2016

Excellent service provided.

Aug 9, 2016

Advanced Vision Care is the best. They help me with picking the right glasses that fits my need and not only that treated me for a eye infection that I didn't know I had. The receptionist and the assistant were good also they always make you feel like you are at home. Way to go Advanced.

Aug 5, 2016

All of the staff at the DeSoto office were extremely courteous and Dr. Smith was awesome. He thoroughly explained everything to me and was very patient. I'm so glad that I can finally stop searching.

Aug 3, 2016

very pleased with the care and concern for health of my eyes.

Jul 18, 2016

It was a great experience and nice workers. They had a very nice sellection of glasses to choose from!

Jul 14, 2016

came in for eye problem

Jul 7, 2016

Always a wonderful experience. Dr Smith & his staff always listen to your concerns, don't rush through the appointment & give excellent service.

Jun 29, 2016

Office is always clean and staff very friendly and helpful

Jun 22, 2016

I have never had a problem with Advanced Vision Care.

Jun 14, 2016

My entire visit was great! The staff was very friendly and helpful!

Jun 3, 2016

Great doctor and great staff. The doctor & staff were patient, friendly & thorough .

May 28, 2016

I came in to get new glasses. Everyone was very friendly and conversational and got me exactly what I needed. They even gave me a new contact and solution when my contact tore.

May 25, 2016

Good visit to the point. No wastes time.

May 19, 2016

I think everything is excellent. Always feel good when I am there!

Apr 12, 2016

I am happy with all services provided

Apr 10, 2016

U guys have a new patient, my wife to be. BRUCE & PAULINE :)

Apr 7, 2016

I woundn't change a thing.

Apr 3, 2016

The service was great. No changes are needed that I can see.

Mar 31, 2016

Excellent and thorough care from all employees and Dr. Smith. Thank you all!

Mar 30, 2016

The doctor I saw REALLY pushed your new exam you are offering. It went so far as to have a tech come in to take me to the exam when I had not agreed to have it done. Then the tech had been told to set me up for progressive lenses when that is exactly opposite of what the doctor and I had talked about. If I return to this office, I will request another doctor. If not available, I will go somewhere else. I felt the pressure was to sell product and services and not patient care.

Mar 30, 2016

Never had any problems with Advanced Vision Care. Staff has always been extremely nice and has always made sure that I knew everything I needed to know about my visit.

Mar 25, 2016

everyone was nice and friendly

Mar 22, 2016

love the new selection of Glasses. Thank you for a wonderful visit

Mar 18, 2016

I was very content with the visit. The only thing I didn't like but I was able to opt out of was the machine that blows are into your eye. The other eye dr I used to go to didn't use that machine anymore.

Mar 17, 2016

I wasn't given the option to order my own contacts. That cost was added to my bill and I would have just wanted to receive my info and order my own contacts

Mar 5, 2016

Thorough, thoughtful and courteous.

Mar 5, 2016

I would recommend to friends

Mar 4, 2016

The service was excellent. Thank you for the service provided.

Feb 23, 2016

I already recommend you all to my co workers and family!!

Feb 12, 2016

Every face in the office greeted me with a smile, from Jordan who took care of me first, and actually showed interest in helping me. Then Dr. Smith explained very well what my problem was, and how much better my eye sight is going to be once my glasses arrive. He has great "bedside"manners. Then everyone in the glasses area was incredible. I just had a great time getting my eyes checked. Thank you to you all.

Feb 11, 2016

There is nothing that I would change that I can think of. Doctors and staff have always been excellent.

Jan 22, 2016

Dr. Smith and his staff are great. Only thing I wish he had was a larger selection of frames. Otherwise, I wouldn't change a thing they are great.

Jan 21, 2016

Loved the whole experience

Jan 20, 2016

Thank you very much for your excellent service to the public. You are appreciated. I am grateful. Cheers.

Jan 6, 2016

All the staff does a great job. I am very happy to have found this office. Myself, my Daughter, and both CoWorkers come here and are very satisfied. Thank you for great customer service.

Jan 1, 2016

Dr. Smith and his staff were very friendly to my mom and I. After the eye exam, Dr. Smith told my mom that my room can stay clean now because my exam proved how well I see! I enjoyed the visit. (For a 9 year old, that's a great compliment!)

Dec 31, 2015

Dr. Smith was kind, thorough and detailed in his explanation of tests and services. He seems very knowledgeable about what is necessary for great care and then does it! We will return!

Dec 31, 2015

Jay stayed late the day before Christmas Eve so I could pick up my 2 new awesome pairs of glasses for a trip. Outstanding customer service that exceeded expectations.

Dec 24, 2015

Excellent service as always!

Dec 16, 2015

Would not change a thing.As always great service and a joy to do business their.

Dec 12, 2015

I would like to see the staff not be so pushy to sell the frames. I for one, wanted just the eye exam but felt pressure to buy one of the frames from their speciality boutique which are a bit out of my price range. I had made it clear, that I wanted to take my prescription elsewhere but still left w/o it. For that reason, I will not return.

Dec 7, 2015

This team is awesome,friendly, one of a kind, they offer great prices, and excellent service. I will be a lifetime customer here!

Nov 21, 2015

Great staff. They are really helpful and very courteous.

Nov 14, 2015

Had some very nice, friendly people. Glad I chose you

Nov 11, 2015

The assistant, I can't remember his name, but he was bald with the nice Gucci glasses was very helpful and informative about the frames I had to choose from. I appreciated him very much.

Oct 30, 2015

Just keep up the friendly service. It makes a huge difference.

Oct 27, 2015

No wait. Professional and friendly, not only to me but to each other creating a pleasant atmosphere for guests. Easy location/access.

Oct 15, 2015

I really liked not waiting. They got me right in.

Oct 13, 2015

I love coming to Dr. Smith's office!! His team is the best!!

Oct 11, 2015

Every thing was great! I appreciated all the double checking that was done to ensure I was getting the correct prescription. As of right now, there is nothing I feel that needs to change. I loved that it was a one shop stop!!

Oct 2, 2015

Love your service and look forward to seeing all of you yearly. Thanks for your time and attention!

Sep 16, 2015

Lovely and very kind staffI wouldn't change a single thing

Aug 14, 2015

My visit was excellent. Everyone was efficient and took care of business.

Aug 9, 2015

Great service and very professional.

Aug 5, 2015

Everytime I visit the service is great. The staff is friendly and helpful.

Jul 26, 2015

I have been seeing Dr Smith for several years and stopped but because he's knowledgeable and a good doctor I came back.

Jul 24, 2015

just continue like you have been doing for the past 20 years or so that I have been a customer,

Jul 15, 2015

I enjoyed my visit with Jay. He made me feel comfortable

Jul 13, 2015

Great service, good people

Jul 2, 2015

I always feel like I have such excellent eye care from Dr. Smith and his office.

Jun 30, 2015

I really appreciated the online reminders to my iPhone that I needed to make an appointment and that my appointment was due. Great idea!

Jun 29, 2015

The wait was a little long but the service was excellent. I really liked the professionalism of all the staff! They took there time with me and I never felt pressured to make a hurried decision. Dr. Smith knows his stuff and gave me all my options and allowed me to make my own decision. Keep up the good work!

Jun 27, 2015

Always a pleasant experience every time I go to the office for any reason.

Jun 24, 2015

Right now my main concern is to be able to wear my computer glasses comfortably.I've been a patient for 10 years & have always been very satisfied with my purchases of eyewear. I hope to continue my eye care with Dr smith.

Jun 11, 2015

Always receive great attention-whether it is just getting the screws tightened or the official annual visit

Jun 10, 2015

It was an average/routine visit

Jun 5, 2015

Very helpful from the moment I walked in! Dr. Smith was great and so was the staff!

May 27, 2015

Cheryl and Melanie are so awesome! Many thanks to all for providing world class service, love it. Veronica Scott

May 20, 2015

Why rock the boat? The only way it could be better is if treatments & products were 100% free.

May 16, 2015

Great service by means of a professional staff. Thank you for helping me with my vision needs!

May 16, 2015

Professional and pleasant

May 11, 2015

Dr Smith and his staff are truly wonderful people.The doctor took great care with my exam and explained my eye problem in detail he is a very compassionate doctor. The staff scheduled me with a surgeon. I was very pleased with the help and the staff I would recommend Dr James Smith to anyone who needs an eye doctor who has the gift of intelligence and compassion.

May 5, 2015

I like what I experience at your clinic, your employees made me feel at home.

May 5, 2015

I don't know how you can get anybetter

May 2, 2015

Excellent care over the years. Thanks.

Apr 29, 2015

With this being my first time in the office, I was very pleased with the services provided.

Apr 27, 2015

I would like a plan where I could make payments, my lens are so expensive, I will not be able to purchase them there at this time.

Apr 26, 2015

Great service, friendly staff.

Apr 26, 2015

This is the first time I got everything I wanted and was convinced that the price was better than right. The service was genuine and made us feel appreciated. The Dr was was caring and professional. He was extremely accurate and prompt in response to our needs.

Apr 20, 2015

My Office visit was nice and friendly... I love the warmth and comfort of the office!!! The Staff was very friendly, it was as if they had know me for years!!! The Dr was extremely great he explained everything to me in great details.... Thank you for a Great Customer Experience!!!!

Apr 17, 2015

Jordan and jay were excellent professional, thorough,kind,Jay is funny.. I Loved My Doctor, he was very "patient ". My overall experience was great from start to finish THANKS TEAM

Apr 17, 2015

It was a beautiful and family environment as soon as you walked through the door. It went by so smooth and fast I will be coming back and bringing my family in next time.

Mar 25, 2015

the staff was courteous as always and remember me from the yrs before. Unless you get some glasses in that are completely indestructible, I cant think of anything that needs to be changed. I will be sending my father your way in a week or so. THANK VERY MUCH!

Mar 7, 2015

I found the staff very friendly and helpfull the doctor was very patient and explained everything to me

Feb 25, 2015

Loved Dr. Smith! His staff was awesome and I look forward to establishing a long-lasting relationship with he and his staff.

Feb 24, 2015

I've always been very satisfied each visit.

Feb 18, 2015

A very peaceful, knowledgeable experience

Feb 11, 2015

I am a retired Director of Food & Beverage. Having worked for Omni Hotels, Marriot & Hilton Hotels and Resorts customer service was always our primary focus. From my initial call, to greeting upon arrival and finally leaving all staff was exceptional. I noted that this carried through to other customers as well. The receptionist, gentleman helping others fitting glasses and lady that escorted me to the exam room and took my information were patient oriented and service was excellent. Dr Fry outstanding!!! He took time to explain what he was about to do as well play by play commentary as was removing the foreign object from my eye. After he was through, Dr Fry again explained what I could expect in the form of discomfort and what to do about it. And if that didn't work to return and he would provide other medical options.

Feb 6, 2015

The office staff and Dr smith were professional, friendly and very thorough. I was very pleased with the entire experience. I'd recommend them to everyone in need of any visioal care.

Jan 31, 2015

Staff was very nice and welcoming. I even called 15 minutes before closing to say I would be up there to pick up a written prescription and Amy was already working on it! Only thing I wasn't expecting was to pay $100. I thought my insurance would had explained what I was actually paying for vs after the fact I had my routine done. This isn't a staffing issue though, but I was caught a bit off guard when I was ready to pay.

Jan 30, 2015

Your staff was very personable and informative!!

Jan 23, 2015

Allow customers to look at a catalog or look online when picking glasses or frames.

Dec 16, 2014